id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajssms-488	McKeon, Kati	Achieving Performance Targets and Reducing Staff Turnover in a Not-For-Profit Organisation	2016	7	.pdf	application/pdf	4348	204	47	However, it seems that while performance review systems that are based on a purely strategic approach are favoured by senior management, line managers are more focused on the operational perspective (Nankervis et al., 2012) which may not match when it comes to measuring employee performance, especially in a customer service facing role. From an organisational perspective it is important to have some formalized key performance indicators (KPI) to measure employee performance to benchmark against others.	cache/ajssms-488.pdf	txt/ajssms-488.txt