id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajssms-518	Shoaib, Syed Muhammad	Inspiring, Exploring, Activating and Organizing: A Framework for Improving Communication Skills and Product Knowledge in Call Center	2017	9	.pdf	application/pdf	4952	230	47	In call centers training is typically aimed for (1) New Staff and (2) Existing Staff. This paper deals with the training in a call center and suggest a framework for training to improve customer satisfaction by improving product knowledge and communication skills of call center agents.	cache/ajssms-518.pdf	txt/ajssms-518.txt