id	sid	eid	entity	type
ajssms-3700	1	1	11	CARDINAL
ajssms-3700	1	2	2021	CARDINAL
ajssms-3700	1	3	asian online journal publishing group	ORG
ajssms-3700	1	4	asian journal of social sciences	ORG
ajssms-3700	2	1	9	CARDINAL
ajssms-3700	2	2	1	CARDINAL
ajssms-3700	2	3	11	CARDINAL
ajssms-3700	2	4	2022	CARDINAL
ajssms-3700	2	5	2313	CARDINAL
ajssms-3700	2	6	2518-0096	CARDINAL
ajssms-3700	2	7	10.20448	CARDINAL
ajssms-3700	2	8	2022	CARDINAL
ajssms-3700	3	1	asian online journal publishing group	ORG
ajssms-3700	3	2	university utara malaysia	ORG
ajssms-3700	3	3	mohammed ali1 shivan	PERSON
ajssms-3700	4	1	doski2	PERSON
ajssms-3700	4	2	idris saadon3	PERSON
ajssms-3700	5	1	1technical	CARDINAL
ajssms-3700	5	2	duhok polytechnic university	ORG
ajssms-3700	5	3	iraq	GPE
ajssms-3700	6	1	1email	DATE
ajssms-3700	6	2	2,3college of administration & economics	ORG
ajssms-3700	6	3	university of duhok	ORG
ajssms-3700	6	4	iraq	GPE
ajssms-3700	7	1	2email	CARDINAL
ajssms-3700	7	2	+9647504503919	CARDINAL
ajssms-3700	8	1	university utara malaysia	ORG
ajssms-3700	9	1	7	CARDINAL
ajssms-3700	9	2	6	CARDINAL
ajssms-3700	9	3	6	CARDINAL
ajssms-3700	9	4	5	CARDINAL
ajssms-3700	9	5	10	CARDINAL
ajssms-3700	9	6	5	CARDINAL
ajssms-3700	9	7	6	CARDINAL
ajssms-3700	10	1	160	CARDINAL
ajssms-3700	10	2	malaysia	GPE
ajssms-3700	10	3	north malaysia	LOC
ajssms-3700	11	1	98	CARDINAL
ajssms-3700	11	2	61.25 %	PERCENT
ajssms-3700	12	1	amos 7	PERSON
ajssms-3700	14	1	five	CARDINAL
ajssms-3700	14	2	1	CARDINAL
ajssms-3700	14	3	2	CARDINAL
ajssms-3700	14	4	3	CARDINAL
ajssms-3700	14	5	4	CARDINAL
ajssms-3700	14	6	5	CARDINAL
ajssms-3700	16	1	university utara malaysia	ORG
ajssms-3700	17	1	jel classification	ORG
ajssms-3700	19	1	aree mohammed ali	PERSON
ajssms-3700	19	2	doski	PERSON
ajssms-3700	19	3	idris saadon	PERSON
ajssms-3700	19	4	2022	CARDINAL
ajssms-3700	20	1	university utara malaysia	ORG
ajssms-3700	21	1	asian journal of social sciences	ORG
ajssms-3700	21	2	9(1	CARDINAL
ajssms-3700	21	3	1117	DATE
ajssms-3700	22	1	17	CARDINAL
ajssms-3700	22	2	2021	CARDINAL
ajssms-3700	22	3	20 january 2022	CARDINAL
ajssms-3700	22	4	3 february 2022	CARDINAL
ajssms-3700	22	5	15 february 2022	CARDINAL
ajssms-3700	22	6	3.0	CARDINAL
ajssms-3700	22	7	asian	NORP
ajssms-3700	27	1	1	CARDINAL
ajssms-3700	29	1	12 2	CARDINAL
ajssms-3700	29	2	12 3	CARDINAL
ajssms-3700	30	1	13 4	DATE
ajssms-3700	30	2	14 5	DATE
ajssms-3700	32	1	15 6	DATE
ajssms-3700	32	2	conclusion &	ORG
ajssms-3700	32	3	17	CARDINAL
ajssms-3700	33	1	17	CARDINAL
ajssms-3700	33	2	http://creativecommons.org/licenses/by/3.0/ https://www.doi.org/10.20448/ajssms.v9i1.3700	PRODUCT
ajssms-3700	33	3	asian	NORP
ajssms-3700	33	4	social sciences	ORG
ajssms-3700	33	5	2022	CARDINAL
ajssms-3700	33	6	9(1	DATE
ajssms-3700	33	7	11	CARDINAL
ajssms-3700	33	8	2022	CARDINAL
ajssms-3700	33	9	asian online journal publishing group	ORG
ajssms-3700	33	10	malaysia	GPE
ajssms-3700	33	11	malaysia	GPE
ajssms-3700	33	12	the last two decades	DATE
ajssms-3700	35	1	1.	CARDINAL
ajssms-3700	37	1	1995	DATE
ajssms-3700	37	2	payne	ORG
ajssms-3700	37	3	christopher	PERSON
ajssms-3700	37	4	clark, & peck	ORG
ajssms-3700	37	5	1995	DATE
ajssms-3700	37	6	sheth & parvatiyar,	ORG
ajssms-3700	37	7	1995	DATE
ajssms-3700	38	1	samiee & walters	ORG
ajssms-3700	38	2	2003	DATE
ajssms-3700	41	1	2	CARDINAL
ajssms-3700	41	2	menon	GPE
ajssms-3700	41	3	bharadwaj	GPE
ajssms-3700	41	4	adidam, & edison	ORG
ajssms-3700	41	5	1999	DATE
ajssms-3700	41	6	ali	PERSON
ajssms-3700	41	7	2020	DATE
ajssms-3700	41	8	cannon & homburg, 2001	ORG
ajssms-3700	42	1	four	CARDINAL
ajssms-3700	42	2	1	CARDINAL
ajssms-3700	42	3	2	CARDINAL
ajssms-3700	42	4	3	CARDINAL
ajssms-3700	42	5	4	CARDINAL
ajssms-3700	43	1	four	CARDINAL
ajssms-3700	44	1	five	CARDINAL
ajssms-3700	45	1	1998	DATE
ajssms-3700	46	1	taylor & baker	ORG
ajssms-3700	46	2	1994	DATE
ajssms-3700	47	1	brady & cronin	ORG
ajssms-3700	47	2	2001	DATE
ajssms-3700	49	1	zeithaml, & berry	ORG
ajssms-3700	49	2	1991	DATE
ajssms-3700	50	1	zeithaml	PERSON
ajssms-3700	50	2	1996	DATE
ajssms-3700	51	1	one	CARDINAL
ajssms-3700	52	1	three	CARDINAL
ajssms-3700	52	2	brady & cronin	ORG
ajssms-3700	52	3	2001	DATE
ajssms-3700	53	1	brady & cronin	ORG
ajssms-3700	53	2	2001	DATE
ajssms-3700	54	1	servqual	PERSON
ajssms-3700	55	1	zeithaml et al.	PERSON
ajssms-3700	55	2	1996	DATE
ajssms-3700	56	1	five	CARDINAL
ajssms-3700	57	1	five	CARDINAL
ajssms-3700	57	2	1	CARDINAL
ajssms-3700	58	1	2	CARDINAL
ajssms-3700	59	1	3.	CARDINAL
ajssms-3700	60	1	4.	CARDINAL
ajssms-3700	61	1	5	CARDINAL
ajssms-3700	62	1	five	CARDINAL
ajssms-3700	62	2	five	CARDINAL
ajssms-3700	62	3	ali et al.	PERSON
ajssms-3700	62	4	2020	DATE
ajssms-3700	62	5	knutson	ORG
ajssms-3700	62	6	patton, & yokoyama, 1990	ORG
ajssms-3700	64	1	second	ORDINAL
ajssms-3700	66	1	1998	DATE
ajssms-3700	67	1	asian	NORP
ajssms-3700	67	2	social sciences	ORG
ajssms-3700	67	3	2022	CARDINAL
ajssms-3700	67	4	9(1	DATE
ajssms-3700	67	5	11-17 13	DATE
ajssms-3700	67	6	2022	CARDINAL
ajssms-3700	67	7	asian online journal publishing group	ORG
ajssms-3700	67	8	o'neill, 2001	ORG
ajssms-3700	68	1	1992	DATE
ajssms-3700	69	1	bolton & drew	ORG
ajssms-3700	69	2	1991	DATE
ajssms-3700	70	1	two	CARDINAL
ajssms-3700	72	1	kandampully	ORG
ajssms-3700	72	2	2002	DATE
ajssms-3700	73	1	zeithaml, & berry	ORG
ajssms-3700	73	2	1985	DATE
ajssms-3700	74	1	1984	DATE
ajssms-3700	74	2	kandampully	ORG
ajssms-3700	74	3	2002	DATE
ajssms-3700	75	1	2004	DATE
ajssms-3700	79	1	1985	DATE
ajssms-3700	80	1	10	CARDINAL
ajssms-3700	80	2	zeithaml	PERSON
ajssms-3700	80	3	1988	DATE
ajssms-3700	80	4	five	CARDINAL
ajssms-3700	81	1	pitt, & berthon	ORG
ajssms-3700	81	2	1997	DATE
ajssms-3700	82	1	3	CARDINAL
ajssms-3700	83	1	kedah	GPE
ajssms-3700	83	2	malaysia	GPE
ajssms-3700	90	1	seven	CARDINAL
ajssms-3700	90	2	six	CARDINAL
ajssms-3700	91	1	1	CARDINAL
ajssms-3700	92	1	160	CARDINAL
ajssms-3700	92	2	three	CARDINAL
ajssms-3700	94	1	about 61.25%	PERCENT
ajssms-3700	94	2	98	CARDINAL
ajssms-3700	95	1	1	CARDINAL
ajssms-3700	96	1	98	CARDINAL
ajssms-3700	96	2	spss	ORG
ajssms-3700	96	3	18	CARDINAL
ajssms-3700	96	4	amos	PERSON
ajssms-3700	96	5	7.0	CARDINAL
ajssms-3700	97	1	26	CARDINAL
ajssms-3700	97	2	spss	ORG
ajssms-3700	98	1	one	CARDINAL
ajssms-3700	98	2	98	CARDINAL
ajssms-3700	100	1	more than 2	CARDINAL
ajssms-3700	100	2	nonnormal	NORP
ajssms-3700	100	3	babin	ORG
ajssms-3700	100	4	anderson, & tatham	ORG
ajssms-3700	100	5	2006	DATE
ajssms-3700	101	1	asian	NORP
ajssms-3700	101	2	social sciences	ORG
ajssms-3700	101	3	2022	CARDINAL
ajssms-3700	101	4	9(1	DATE
ajssms-3700	101	5	11	CARDINAL
ajssms-3700	101	6	2022	CARDINAL
ajssms-3700	101	7	asian online journal publishing group	ORG
ajssms-3700	101	8	1	CARDINAL
ajssms-3700	103	1	6	CARDINAL
ajssms-3700	103	2	0.845	MONEY
ajssms-3700	103	3	6	CARDINAL
ajssms-3700	103	4	5	CARDINAL
ajssms-3700	103	5	10	CARDINAL
ajssms-3700	103	6	0.933	MONEY
ajssms-3700	103	7	5	CARDINAL
ajssms-3700	103	8	0.855	MONEY
ajssms-3700	103	9	6	CARDINAL
ajssms-3700	103	10	38	CARDINAL
ajssms-3700	103	11	42	CARDINAL
ajssms-3700	104	1	spss	ORG
ajssms-3700	108	1	cfa	ORG
ajssms-3700	110	1	cfa analysis	ORG
ajssms-3700	111	1	4	CARDINAL
ajssms-3700	111	2	98	CARDINAL
ajssms-3700	111	3	39	CARDINAL
ajssms-3700	111	4	59	CARDINAL
ajssms-3700	111	5	39.8%	PERCENT
ajssms-3700	111	6	60.2%	PERCENT
ajssms-3700	112	1	43	CARDINAL
ajssms-3700	112	2	arab	NORP
ajssms-3700	112	3	12	CARDINAL
ajssms-3700	112	4	indonesian	NORP
ajssms-3700	112	5	41	CARDINAL
ajssms-3700	112	6	thai	NORP
ajssms-3700	112	7	only two	CARDINAL
ajssms-3700	112	8	african	NORP
ajssms-3700	113	1	93.9%	PERCENT
ajssms-3700	113	2	muslims	NORP
ajssms-3700	113	3	5.1%	PERCENT
ajssms-3700	113	4	buddhist	NORP
ajssms-3700	113	5	only 1%	PERCENT
ajssms-3700	114	1	80.6%	PERCENT
ajssms-3700	114	2	18.4%	PERCENT
ajssms-3700	114	3	only 1%	PERCENT
ajssms-3700	115	1	five	CARDINAL
ajssms-3700	115	2	one	CARDINAL
ajssms-3700	116	1	0.8	CARDINAL
ajssms-3700	116	2	1970	DATE
ajssms-3700	116	3	0.60	CARDINAL
ajssms-3700	118	1	cfa	ORG
ajssms-3700	118	2	0.53	CARDINAL
ajssms-3700	118	3	0.98	CARDINAL
ajssms-3700	119	1	0.50	CARDINAL
ajssms-3700	119	2	2006	DATE
ajssms-3700	121	1	4	CARDINAL
ajssms-3700	121	2	6	CARDINAL
ajssms-3700	121	3	3	CARDINAL
ajssms-3700	121	4	6	CARDINAL
ajssms-3700	121	5	3	CARDINAL
ajssms-3700	121	6	5	CARDINAL
ajssms-3700	121	7	5	CARDINAL
ajssms-3700	121	8	10	CARDINAL
ajssms-3700	121	9	3	CARDINAL
ajssms-3700	121	10	5	CARDINAL
ajssms-3700	121	11	4	CARDINAL
ajssms-3700	121	12	5	CARDINAL
ajssms-3700	123	1	0.60	CARDINAL
ajssms-3700	123	2	1970	DATE
ajssms-3700	123	3	1.to	CARDINAL
ajssms-3700	123	4	fornell & larcker	ORG
ajssms-3700	123	5	1981	DATE
ajssms-3700	124	1	ave	ORG
ajssms-3700	124	2	two	CARDINAL
ajssms-3700	125	1	2	CARDINAL
ajssms-3700	126	1	3	CARDINAL
ajssms-3700	127	1	0.563	CARDINAL
ajssms-3700	127	2	2	CARDINAL
ajssms-3700	127	3	0.294	CARDINAL
ajssms-3700	127	4	3	CARDINAL
ajssms-3700	130	1	0.677	CARDINAL
ajssms-3700	130	2	2	CARDINAL
ajssms-3700	130	3	0.287	CARDINAL
ajssms-3700	130	4	3	CARDINAL
ajssms-3700	133	1	2	CARDINAL
ajssms-3700	134	1	1.000	CARDINAL
ajssms-3700	134	2	1.000	CARDINAL
ajssms-3700	134	3	0.436 0.609 1.000	MONEY
ajssms-3700	134	4	0.563 0.643 0.625 1.000	MONEY
ajssms-3700	134	5	0.484	CARDINAL
ajssms-3700	134	6	0.677 0.554	MONEY
ajssms-3700	134	7	0.745 1.000	CARDINAL
ajssms-3700	134	8	3	CARDINAL
ajssms-3700	134	9	correlation & correlation	ORG
ajssms-3700	135	1	1.000	CARDINAL
ajssms-3700	135	2	0.530	CARDINAL
ajssms-3700	135	3	0.280	CARDINAL
ajssms-3700	135	4	1.000	CARDINAL
ajssms-3700	135	5	0.432	CARDINAL
ajssms-3700	135	6	0.186	CARDINAL
ajssms-3700	135	7	0.533	CARDINAL
ajssms-3700	135	8	0.268	CARDINAL
ajssms-3700	135	9	1.000	CARDINAL
ajssms-3700	135	10	0.542	CARDINAL
ajssms-3700	135	11	0.294	CARDINAL
ajssms-3700	135	12	0.461	CARDINAL
ajssms-3700	135	13	0.213	CARDINAL
ajssms-3700	135	14	0.602	CARDINAL
ajssms-3700	135	15	0.362	CARDINAL
ajssms-3700	135	16	1.000	CARDINAL
ajssms-3700	135	17	0.489	CARDINAL
ajssms-3700	135	18	0.239	CARDINAL
ajssms-3700	135	19	0.535	CARDINAL
ajssms-3700	135	20	0.287	CARDINAL
ajssms-3700	135	21	0.466	CARDINAL
ajssms-3700	135	22	0.480	CARDINAL
ajssms-3700	135	23	0.567	CARDINAL
ajssms-3700	135	24	0.322	CARDINAL
ajssms-3700	135	25	1.000	CARDINAL
ajssms-3700	135	26	0.01	CARDINAL
ajssms-3700	135	27	1	CARDINAL
ajssms-3700	136	1	2006	DATE
ajssms-3700	137	1	3	CARDINAL
ajssms-3700	138	1	asian	NORP
ajssms-3700	138	2	social sciences	ORG
ajssms-3700	138	3	2022	CARDINAL
ajssms-3700	138	4	9(1	DATE
ajssms-3700	138	5	11	CARDINAL
ajssms-3700	138	6	2022	CARDINAL
ajssms-3700	138	7	asian online journal publishing group	ORG
ajssms-3700	139	1	cfa	ORG
ajssms-3700	139	2	4	CARDINAL
ajssms-3700	141	1	cfa	ORG
ajssms-3700	141	2	cfi	PERSON
ajssms-3700	141	3	tli	ORG
ajssms-3700	142	1	cmin/df	ORG
ajssms-3700	142	2	2	CARDINAL
ajssms-3700	142	3	0.05	CARDINAL
ajssms-3700	142	4	0.95	CARDINAL
ajssms-3700	142	5	less than 0.08	CARDINAL
ajssms-3700	142	6	0.08	CARDINAL
ajssms-3700	142	7	2006	DATE
ajssms-3700	143	1	4	CARDINAL
ajssms-3700	145	1	4 3 3	DATE
ajssms-3700	145	2	22	CARDINAL
ajssms-3700	145	3	cmin	ORG
ajssms-3700	145	4	14.62	CARDINAL
ajssms-3700	145	5	371.56	CARDINAL
ajssms-3700	145	6	11 21	DATE
ajssms-3700	145	7	cmin	ORG
ajssms-3700	145	8	1.625	CARDINAL
ajssms-3700	145	9	1.523	CARDINAL
ajssms-3700	145	10	6.591	CARDINAL
ajssms-3700	145	11	2.344	CARDINAL
ajssms-3700	145	12	1.915	CARDINAL
ajssms-3700	145	13	0.031	CARDINAL
ajssms-3700	145	14	0.977	CARDINAL
ajssms-3700	145	15	0.596 0.975	QUANTITY
ajssms-3700	145	16	0.94	CARDINAL
ajssms-3700	145	17	tli 0.943 0.98	ORG
ajssms-3700	145	18	0.056	CARDINAL
ajssms-3700	145	19	4	CARDINAL
ajssms-3700	147	1	gfi	PERSON
ajssms-3700	147	2	0.975	CARDINAL
ajssms-3700	147	3	0.556	CARDINAL
ajssms-3700	147	4	0.065	CARDINAL
ajssms-3700	147	5	0.116	CARDINAL
ajssms-3700	147	6	0.08	CARDINAL
ajssms-3700	153	1	h4	ORG
ajssms-3700	153	2	3.055	CARDINAL
ajssms-3700	154	1	2.371	CARDINAL
ajssms-3700	154	2	5	CARDINAL
ajssms-3700	154	3	6	CARDINAL
ajssms-3700	155	1	firstly	ORDINAL
ajssms-3700	155	2	11.5%	PERCENT
ajssms-3700	156	1	secondly	ORDINAL
ajssms-3700	156	2	27.3%	PERCENT
ajssms-3700	157	1	thirdly	ORDINAL
ajssms-3700	157	2	11.3%	PERCENT
ajssms-3700	158	1	fourthly	ORDINAL
ajssms-3700	158	2	21.0%	PERCENT
ajssms-3700	159	1	33.8 %	PERCENT
ajssms-3700	160	1	5	CARDINAL
ajssms-3700	161	1	6	CARDINAL
ajssms-3700	162	1	0.115	CARDINAL
ajssms-3700	162	2	0.273	CARDINAL
ajssms-3700	162	3	0.113	CARDINAL
ajssms-3700	162	4	0.210	CARDINAL
ajssms-3700	162	5	0.338 5	CARDINAL
ajssms-3700	163	1	between five	CARDINAL
ajssms-3700	164	1	value=0.000	PRODUCT
ajssms-3700	164	2	0.001	CARDINAL
ajssms-3700	167	1	fifth	ORDINAL
ajssms-3700	167	2	2	CARDINAL
ajssms-3700	168	1	firstly	ORDINAL
ajssms-3700	169	1	secondly	ORDINAL
ajssms-3700	170	1	thirdly	ORDINAL
ajssms-3700	170	2	tangibility	ORG
ajssms-3700	171	1	fourthly	ORDINAL
ajssms-3700	174	1	0.208 0.085	QUANTITY
ajssms-3700	174	2	0.031	CARDINAL
ajssms-3700	174	3	0.020	CARDINAL
ajssms-3700	174	4	0.035	MONEY
ajssms-3700	174	5	0.015 0.024	QUANTITY
ajssms-3700	174	6	0.042	CARDINAL
ajssms-3700	174	7	0.023	CARDINAL
ajssms-3700	174	8	sig asian journal of social sciences	ORG
ajssms-3700	174	9	2022	CARDINAL
ajssms-3700	174	10	9(1	DATE
ajssms-3700	174	11	11	CARDINAL
ajssms-3700	174	12	2022	CARDINAL
ajssms-3700	174	13	asian online journal publishing group	ORG
ajssms-3700	174	14	2	CARDINAL
ajssms-3700	175	1	first	ORDINAL
ajssms-3700	176	1	2	CARDINAL
ajssms-3700	176	2	between five	CARDINAL
ajssms-3700	176	3	value=0.000	PRODUCT
ajssms-3700	176	4	0.001	CARDINAL
ajssms-3700	176	5	3	CARDINAL
ajssms-3700	176	6	3	CARDINAL
ajssms-3700	178	1	asian	NORP
ajssms-3700	178	2	social sciences	ORG
ajssms-3700	178	3	2022	CARDINAL
ajssms-3700	178	4	9(1	DATE
ajssms-3700	178	5	11	CARDINAL
ajssms-3700	178	6	2022	CARDINAL
ajssms-3700	178	7	asian online journal publishing group	ORG
ajssms-3700	178	8	3	CARDINAL
ajssms-3700	178	9	between five	CARDINAL
ajssms-3700	178	10	value=0.000	PRODUCT
ajssms-3700	178	11	0.001	CARDINAL
ajssms-3700	179	1	6	CARDINAL
ajssms-3700	179	2	conclusion &	ORG
ajssms-3700	179	3	five	CARDINAL
ajssms-3700	179	4	1	CARDINAL
ajssms-3700	179	5	2	CARDINAL
ajssms-3700	179	6	3	CARDINAL
ajssms-3700	179	7	4	CARDINAL
ajssms-3700	179	8	5	CARDINAL
ajssms-3700	181	1	malaysia	GPE
ajssms-3700	183	1	ali	PERSON
ajssms-3700	183	2	a. m.	PERSON
ajssms-3700	183	3	doski	PERSON
ajssms-3700	183	4	s. a., & mohamamed	PERSON
ajssms-3700	183	5	2020	DATE
ajssms-3700	184	1	4	CARDINAL
ajssms-3700	184	2	5	CARDINAL
ajssms-3700	184	3	erbil	GPE
ajssms-3700	184	4	kurdistan	GPE
ajssms-3700	185	1	nawroz university	ORG
ajssms-3700	185	2	9(1	CARDINAL
ajssms-3700	185	3	121	CARDINAL
ajssms-3700	186	1	berry, l. l. (	PERSON
ajssms-3700	186	2	1995	DATE
ajssms-3700	188	1	the academy of marketing science	ORG
ajssms-3700	188	2	23(4	CARDINAL
ajssms-3700	188	3	236	CARDINAL
ajssms-3700	188	4	blose	PERSON
ajssms-3700	188	5	j. e., & tankersley	PERSON
ajssms-3700	188	6	w. b.	PERSON
ajssms-3700	188	7	2004	DATE
ajssms-3700	190	1	14(1	CARDINAL
ajssms-3700	190	2	75-89	DATE
ajssms-3700	190	3	bolton	PERSON
ajssms-3700	190	4	r. n., & drew	PERSON
ajssms-3700	190	5	j. h.	PERSON
ajssms-3700	190	6	1991	DATE
ajssms-3700	192	1	17(4	CARDINAL
ajssms-3700	192	2	375	CARDINAL
ajssms-3700	193	1	brady	PERSON
ajssms-3700	193	2	m. k.	PERSON
ajssms-3700	193	3	j. j. j.	PERSON
ajssms-3700	193	4	2001	DATE
ajssms-3700	195	1	65(3	CARDINAL
ajssms-3700	195	2	34	CARDINAL
ajssms-3700	196	1	j. p., & homburg	ORG
ajssms-3700	196	2	2001	DATE
ajssms-3700	198	1	65(1	CARDINAL
ajssms-3700	198	2	29-43	CARDINAL
ajssms-3700	199	1	1992	DATE
ajssms-3700	200	1	swedish	NORP
ajssms-3700	201	1	56(1	CARDINAL
ajssms-3700	201	2	6-21	DATE
ajssms-3700	201	3	c., & larcker	ORG
ajssms-3700	201	4	d. (	ORG
ajssms-3700	201	5	1981	DATE
ajssms-3700	203	1	18(1	CARDINAL
ajssms-3700	203	2	39-50	CARDINAL
ajssms-3700	204	1	grönroos	PERSON
ajssms-3700	204	2	1984	DATE
ajssms-3700	206	1	european journal	ORG
ajssms-3700	207	1	j. f.	PERSON
ajssms-3700	207	2	w. c.	PERSON
ajssms-3700	207	3	babin	ORG
ajssms-3700	207	4	b. j.	PERSON
ajssms-3700	207	5	anderson	PERSON
ajssms-3700	207	6	r. e.	PERSON
ajssms-3700	207	7	r. l.	PERSON
ajssms-3700	207	8	2006	DATE
ajssms-3700	208	1	6th	ORDINAL
ajssms-3700	209	1	pearson university press	ORG
ajssms-3700	209	2	prentice hall	ORG
ajssms-3700	210	1	1998	DATE
ajssms-3700	212	1	t. swartz	GPE
ajssms-3700	212	2	d. bowen	PERSON
ajssms-3700	212	3	s. brown	PERSON
ajssms-3700	213	1	1-96	CARDINAL
ajssms-3700	214	1	greenwich	GPE
ajssms-3700	215	1	kandampully	ORG
ajssms-3700	215	2	j. (	PERSON
ajssms-3700	215	3	2002	DATE
ajssms-3700	217	1	frencgs forest nsw	ORG
ajssms-3700	217	2	australia	GPE
ajssms-3700	218	1	knutson	ORG
ajssms-3700	218	2	b.	PERSON
ajssms-3700	218	3	patton	GPE
ajssms-3700	218	4	m., & yokoyama	ORG
ajssms-3700	218	5	1990	DATE
ajssms-3700	220	1	277	CARDINAL
ajssms-3700	221	1	menon	GPE
ajssms-3700	221	2	a.	PERSON
ajssms-3700	221	3	bharadwaj	ORG
ajssms-3700	221	4	s. g.	PERSON
ajssms-3700	221	5	adidam	GPE
ajssms-3700	221	6	t., & edison	ORG
ajssms-3700	221	7	s. w.	PERSON
ajssms-3700	221	8	1999	DATE
ajssms-3700	223	1	63(2	CARDINAL
ajssms-3700	223	2	18-40	CARDINAL
ajssms-3700	224	1	g. j.	PERSON
ajssms-3700	224	2	1998	DATE
ajssms-3700	226	1	23(3/4	CARDINAL
ajssms-3700	226	2	15	CARDINAL
ajssms-3700	227	1	nel	ORG
ajssms-3700	227	2	d.	NORP
ajssms-3700	227	3	pitt	GPE
ajssms-3700	227	4	l. f., & berthon	PERSON
ajssms-3700	227	5	1997	DATE
ajssms-3700	229	1	south africa	GPE
ajssms-3700	229	2	28(3	DATE
ajssms-3700	229	3	13	CARDINAL
ajssms-3700	230	1	j. c.	PERSON
ajssms-3700	230	2	1970	DATE
ajssms-3700	232	1	new york	GPE
ajssms-3700	232	2	mcgraww hill	PERSON
ajssms-3700	233	1	o'neill	GPE
ajssms-3700	233	2	2001	DATE
ajssms-3700	235	1	j. kandampully	PERSON
ajssms-3700	235	2	c. mok	PERSON
ajssms-3700	236	1	22-45	CARDINAL
ajssms-3700	237	1	new york	GPE
ajssms-3700	237	2	the haworth press inc.	ORG
ajssms-3700	237	3	a.	PERSON
ajssms-3700	237	4	zeithaml	PERSON
ajssms-3700	237	5	l. l.	PERSON
ajssms-3700	237	6	1985	DATE
ajssms-3700	239	1	41-50	CARDINAL
ajssms-3700	239	2	a.	PERSON
ajssms-3700	239	3	zeithaml	PERSON
ajssms-3700	239	4	1988	DATE
ajssms-3700	240	1	servqual	PERSON
ajssms-3700	241	1	64(1	CARDINAL
ajssms-3700	241	2	12-40	CARDINAL
ajssms-3700	242	1	a.	PERSON
ajssms-3700	242	2	zeithaml	PERSON
ajssms-3700	242	3	1991	DATE
ajssms-3700	244	1	67(4	CARDINAL
ajssms-3700	244	2	420450	DATE
ajssms-3700	245	1	payne, a.	ORG
ajssms-3700	245	2	christopher	PERSON
ajssms-3700	245	3	m.	PERSON
ajssms-3700	245	4	clark	PERSON
ajssms-3700	245	5	m., & peck	ORG
ajssms-3700	245	6	1995	DATE
ajssms-3700	248	1	oxford	NORP
ajssms-3700	248	2	samiee	PERSON
ajssms-3700	248	3	s., & walters	ORG
ajssms-3700	248	4	p. g.	PERSON
ajssms-3700	249	1	2003	DATE
ajssms-3700	251	1	12(2	DATE
ajssms-3700	251	2	193–214	CARDINAL
ajssms-3700	252	1	sheth	PERSON
ajssms-3700	252	2	j., & parvatiyar	ORG
ajssms-3700	252	3	a. (1995	ORG
ajssms-3700	254	1	4(4	CARDINAL
ajssms-3700	254	2	397	CARDINAL
ajssms-3700	254	3	418	CARDINAL
ajssms-3700	255	1	taylor	PERSON
ajssms-3700	255	2	s. a.	PERSON
ajssms-3700	255	3	t. l.	PERSON
ajssms-3700	255	4	1994	DATE
ajssms-3700	257	1	163–178	CARDINAL
ajssms-3700	257	2	zeithaml	PERSON
ajssms-3700	257	3	berry, l., & parasuraman	ORG
ajssms-3700	257	4	a. (1996	ORG
ajssms-3700	259	1	31	CARDINAL
ajssms-3700	260	1	asian	NORP
ajssms-3700	260	2	journal publishing group	ORG