id	sid	eid	entity	type
ajssms-484	1	1	asian journal of social sciences	ORG
ajssms-484	1	2	2313-7401	CARDINAL
ajssms-484	2	1	3	CARDINAL
ajssms-484	2	2	3	CARDINAL
ajssms-484	2	3	163	CARDINAL
ajssms-484	2	4	2016	CARDINAL
ajssms-484	2	5	163	CARDINAL
ajssms-484	2	6	leena nitin fukey1	PERSON
ajssms-484	2	7	1	CARDINAL
ajssms-484	2	8	christ university	ORG
ajssms-484	2	9	bangalore	GPE
ajssms-484	2	10	india	GPE
ajssms-484	5	1	ten	CARDINAL
ajssms-484	5	2	bangalore	GPE
ajssms-484	8	1	1	CARDINAL
ajssms-484	10	1	164 2	CARDINAL
ajssms-484	10	2	164	CARDINAL
ajssms-484	10	3	164 4	DATE
ajssms-484	11	1	165 5	DATE
ajssms-484	12	1	166 6	CARDINAL
ajssms-484	13	1	166 7	DATE
ajssms-484	14	1	171 8	CARDINAL
ajssms-484	15	1	171	CARDINAL
ajssms-484	15	2	171	CARDINAL
ajssms-484	15	3	172	CARDINAL
ajssms-484	15	4	leena nitin fukey	PERSON
ajssms-484	15	5	2016	CARDINAL
ajssms-484	17	1	asian	NORP
ajssms-484	17	2	social sciences	ORG
ajssms-484	17	3	3(3	CARDINAL
ajssms-484	17	4	163	CARDINAL
ajssms-484	18	1	10.20448/journal.500/2016.3.3/500.3.163.172	MONEY
ajssms-484	18	2	2313-7401	CARDINAL
ajssms-484	18	3	2518-0096	CARDINAL
ajssms-484	18	4	3.0	CARDINAL
ajssms-484	22	1	19	CARDINAL
ajssms-484	22	2	16 february 2016/	DATE
ajssms-484	22	3	19 february 2016/	DATE
ajssms-484	22	4	22	CARDINAL
ajssms-484	22	5	february 2016	DATE
ajssms-484	22	6	asian	NORP
ajssms-484	22	7	journal publishing	ORG
ajssms-484	22	8	http://creativecommons.org/licenses/by/3.0/	ORG
ajssms-484	22	9	http://crossmark.crossref.org/dialog/?doi=10.20448/journal.500/2016.3.3/500.3.163.172	ORG
ajssms-484	22	10	http://crossmark.crossref.org/dialog/?doi=10.20448/journal.500/2016.3.3/500.3.163.172	GPE
ajssms-484	22	11	social sciences	ORG
ajssms-484	22	12	2016	DATE
ajssms-484	22	13	3(3):163	CARDINAL
ajssms-484	23	1	today	DATE
ajssms-484	26	1	2012	DATE
ajssms-484	30	1	al.	GPE
ajssms-484	30	2	2014	DATE
ajssms-484	31	1	davidoff	PERSON
ajssms-484	31	2	1994	DATE
ajssms-484	33	1	1994	DATE
ajssms-484	38	1	advancement‖.	PRODUCT
ajssms-484	38	2	hotels	ORG
ajssms-484	38	3	ross	GPE
ajssms-484	38	4	1997	DATE
ajssms-484	40	1	one	CARDINAL
ajssms-484	41	1	al.	GPE
ajssms-484	41	2	2014	DATE
ajssms-484	42	1	2	CARDINAL
ajssms-484	43	1	1988	DATE
ajssms-484	43	2	service‖.	CARDINAL
ajssms-484	44	1	asubonteng et al	PERSON
ajssms-484	45	1	1996	DATE
ajssms-484	45	2	five	CARDINAL
ajssms-484	47	1	asubonteng et al	PERSON
ajssms-484	47	2	1996	DATE
ajssms-484	48	1	hoffman	PERSON
ajssms-484	48	2	bateson	PERSON
ajssms-484	48	3	2006	DATE
ajssms-484	49	1	bateson, 2006	ORG
ajssms-484	50	1	bateson, 2006	ORG
ajssms-484	51	1	hoffman	PERSON
ajssms-484	51	2	bateson	PERSON
ajssms-484	51	3	2006	DATE
ajssms-484	52	1	us	GPE
ajssms-484	52	2	the past 40 years	DATE
ajssms-484	53	1	davidoff	PERSON
ajssms-484	53	2	1994	DATE
ajssms-484	55	1	1994	DATE
ajssms-484	60	1	advancement‖.	PRODUCT
ajssms-484	61	1	3	CARDINAL
ajssms-484	62	1	asia-pacific area	LOC
ajssms-484	63	1	indian	NORP
ajssms-484	65	1	asian	NORP
ajssms-484	65	2	social sciences	ORG
ajssms-484	65	3	2016	DATE
ajssms-484	65	4	3(3):163	CARDINAL
ajssms-484	65	5	india	GPE
ajssms-484	65	6	today	DATE
ajssms-484	74	1	4.1	CARDINAL
ajssms-484	75	1	4.2	CARDINAL
ajssms-484	78	1	10	CARDINAL
ajssms-484	78	2	bangalore	GPE
ajssms-484	78	3	india	GPE
ajssms-484	80	1	5 years	DATE
ajssms-484	84	1	approximately one and half hours	DATE
ajssms-484	86	1	2001	DATE
ajssms-484	86	2	2008	DATE
ajssms-484	89	1	1969	DATE
ajssms-484	90	1	carson et al.	PERSON
ajssms-484	90	2	2001	DATE
ajssms-484	91	1	carson et al.	PERSON
ajssms-484	91	2	2001	DATE
ajssms-484	93	1	carson et al.	PERSON
ajssms-484	93	2	2001	DATE
ajssms-484	97	1	2000	DATE
ajssms-484	97	2	1996	DATE
ajssms-484	98	1	2000	DATE
ajssms-484	99	1	glaser	PERSON
ajssms-484	99	2	1999	DATE
ajssms-484	99	3	1999	DATE
ajssms-484	107	1	bangalore	GPE
ajssms-484	108	1	five	CARDINAL
ajssms-484	111	1	asian	NORP
ajssms-484	111	2	social sciences	ORG
ajssms-484	111	3	2016	DATE
ajssms-484	111	4	3(3):163	CARDINAL
ajssms-484	116	1	second	ORDINAL
ajssms-484	120	1	5	CARDINAL
ajssms-484	120	2	three	CARDINAL
ajssms-484	120	3	1982 to 2014	DATE
ajssms-484	121	1	first	ORDINAL
ajssms-484	122	1	―quality service‖	ORG
ajssms-484	122	2	1982 to 2014	DATE
ajssms-484	123	1	1998-1999	DATE
ajssms-484	123	2	1983-1989	DATE
ajssms-484	124	1	third	ORDINAL
ajssms-484	126	1	five	CARDINAL
ajssms-484	128	1	indian	NORP
ajssms-484	130	1	6	CARDINAL
ajssms-484	130	2	today	DATE
ajssms-484	133	1	2012	DATE
ajssms-484	137	1	al.	GPE
ajssms-484	137	2	2014	DATE
ajssms-484	138	1	us	GPE
ajssms-484	138	2	the past 40 years	DATE
ajssms-484	139	1	davidoff	PERSON
ajssms-484	139	2	1994	DATE
ajssms-484	141	1	1994	DATE
ajssms-484	146	1	advancement‖. asian journal of social sciences	PRODUCT
ajssms-484	146	2	2016	DATE
ajssms-484	146	3	3(3):163	CARDINAL
ajssms-484	146	4	hotels	ORG
ajssms-484	146	5	ross	GPE
ajssms-484	146	6	1997	DATE
ajssms-484	148	1	one	CARDINAL
ajssms-484	149	1	al.	GPE
ajssms-484	149	2	2014	DATE
ajssms-484	152	1	five	CARDINAL
ajssms-484	152	2	bangalore	GPE
ajssms-484	158	1	six	CARDINAL
ajssms-484	167	1	6.1	CARDINAL
ajssms-484	168	1	1988	DATE
ajssms-484	168	2	service‖.	CARDINAL
ajssms-484	169	1	asubonteng et al	PERSON
ajssms-484	169	2	1996	DATE
ajssms-484	169	3	five	CARDINAL
ajssms-484	171	1	asubonteng et al	PERSON
ajssms-484	171	2	1996	DATE
ajssms-484	174	1	1982	DATE
ajssms-484	174	2	al.	PERSON
ajssms-484	174	3	1988	DATE
ajssms-484	176	1	lehtinen	PERSON
ajssms-484	176	2	lehtinen	PERSON
ajssms-484	176	3	1982	DATE
ajssms-484	176	4	three	CARDINAL
ajssms-484	177	1	1984	DATE
ajssms-484	181	1	two decades ago	DATE
ajssms-484	182	1	today	DATE
ajssms-484	183	1	today	DATE
ajssms-484	189	1	siamese	NORP
ajssms-484	191	1	6.2	CARDINAL
ajssms-484	192	1	grönroos	PERSON
ajssms-484	192	2	1984	DATE
ajssms-484	193	1	two	CARDINAL
ajssms-484	195	1	parasuraman et al	PERSON
ajssms-484	195	2	1988	DATE
ajssms-484	195	3	five	CARDINAL
ajssms-484	196	1	asian	NORP
ajssms-484	196	2	social sciences	ORG
ajssms-484	196	3	2016	DATE
ajssms-484	196	4	3(3):163	CARDINAL
ajssms-484	196	5	172 168	CARDINAL
ajssms-484	199	1	carman	PERSON
ajssms-484	199	2	1990	DATE
ajssms-484	199	3	babakus	PERSON
ajssms-484	199	4	boller	ORG
ajssms-484	199	5	1992	DATE
ajssms-484	200	1	al.	PERSON
ajssms-484	200	2	2007	DATE
ajssms-484	201	1	akan	ORG
ajssms-484	201	2	1995	DATE
ajssms-484	201	3	turkish	NORP
ajssms-484	201	4	seven	CARDINAL
ajssms-484	202	1	mei et al	PERSON
ajssms-484	202	2	1999	DATE
ajssms-484	202	3	australian	NORP
ajssms-484	202	4	three	CARDINAL
ajssms-484	203	1	saleh	PERSON
ajssms-484	203	2	ryan	PERSON
ajssms-484	203	3	1991	DATE
ajssms-484	203	4	five	CARDINAL
ajssms-484	204	1	knutson et al	ORG
ajssms-484	204	2	1990	DATE
ajssms-484	204	3	five	CARDINAL
ajssms-484	205	1	oberoi	GPE
ajssms-484	205	2	1990	DATE
ajssms-484	205	3	two	CARDINAL
ajssms-484	206	1	only two	CARDINAL
ajssms-484	207	1	two	CARDINAL
ajssms-484	208	1	juwaheer	ORG
ajssms-484	208	2	2004	DATE
ajssms-484	208	3	nine	CARDINAL
ajssms-484	208	4	mauritian	NORP
ajssms-484	208	5	four	CARDINAL
ajssms-484	209	1	six	CARDINAL
ajssms-484	211	1	6.3	CARDINAL
ajssms-484	215	1	zaire	GPE
ajssms-484	215	2	1991	DATE
ajssms-484	215	3	first	ORDINAL
ajssms-484	216	1	garvin	PERSON
ajssms-484	216	2	1988	DATE
ajssms-484	216	3	tqm	ORG
ajssms-484	216	4	two	CARDINAL
ajssms-484	217	1	un	ORG
ajssms-484	220	1	tqm	ORG
ajssms-484	221	1	oakland	GPE
ajssms-484	221	2	2008	DATE
ajssms-484	221	3	tqm	ORG
ajssms-484	221	4	five	CARDINAL
ajssms-484	221	5	spc	ORG
ajssms-484	222	1	oakland	GPE
ajssms-484	224	1	tqm	ORG
ajssms-484	224	2	tqm	ORG
ajssms-484	225	1	tqm	ORG
ajssms-484	225	2	tqm	ORG
ajssms-484	226	1	tqm	ORG
ajssms-484	228	1	tqm	ORG
ajssms-484	229	1	tqm	ORG
ajssms-484	232	1	asian	NORP
ajssms-484	232	2	social sciences	ORG
ajssms-484	232	3	2016	DATE
ajssms-484	232	4	3(3):163	CARDINAL
ajssms-484	236	1	6.4	CARDINAL
ajssms-484	237	1	six	CARDINAL
ajssms-484	237	2	six	CARDINAL
ajssms-484	237	3	decades	DATE
ajssms-484	238	1	six	CARDINAL
ajssms-484	238	2	motorola	ORG
ajssms-484	238	3	the 1980s	DATE
ajssms-484	239	1	motorola inc.	ORG
ajssms-484	239	2	3.4	CARDINAL
ajssms-484	239	3	million	CARDINAL
ajssms-484	240	1	ge	ORG
ajssms-484	240	2	motorola	ORG
ajssms-484	240	3	honeywell	ORG
ajssms-484	240	4	bombardier	ORG
ajssms-484	240	5	abb	ORG
ajssms-484	240	6	sony	ORG
ajssms-484	240	7	rafiq	PERSON
ajssms-484	240	8	2012	DATE
ajssms-484	241	1	six	CARDINAL
ajssms-484	241	2	three	CARDINAL
ajssms-484	242	1	six	CARDINAL
ajssms-484	245	1	first	ORDINAL
ajssms-484	247	1	six	CARDINAL
ajssms-484	247	2	2004	DATE
ajssms-484	248	1	six	CARDINAL
ajssms-484	248	2	today	DATE
ajssms-484	248	3	six	CARDINAL
ajssms-484	248	4	2007	DATE
ajssms-484	249	1	one	CARDINAL
ajssms-484	249	2	one	CARDINAL
ajssms-484	249	3	first	ORDINAL
ajssms-484	249	4	six	CARDINAL
ajssms-484	250	1	2001	DATE
ajssms-484	250	2	six	CARDINAL
ajssms-484	251	1	hundreds	CARDINAL
ajssms-484	251	2	six	CARDINAL
ajssms-484	252	1	six	CARDINAL
ajssms-484	254	1	six	CARDINAL
ajssms-484	254	2	more than $100 million	MONEY
ajssms-484	255	1	six	CARDINAL
ajssms-484	255	2	westin	ORG
ajssms-484	255	3	11.95%	PERCENT
ajssms-484	255	4	more than 19%	PERCENT
ajssms-484	256	1	six	CARDINAL
ajssms-484	257	1	six	CARDINAL
ajssms-484	258	1	six	CARDINAL
ajssms-484	258	2	tqm	ORG
ajssms-484	258	3	nearly a quarter of a century	DATE
ajssms-484	259	1	six	CARDINAL
ajssms-484	259	2	indian	NORP
ajssms-484	259	3	six	CARDINAL
ajssms-484	259	4	india	GPE
ajssms-484	260	1	6.5	CARDINAL
ajssms-484	260	2	nguyen	PERSON
ajssms-484	260	3	2007	DATE
ajssms-484	260	4	crm	ORG
ajssms-484	260	5	kotler	ORG
ajssms-484	260	6	2002	DATE
ajssms-484	260	7	2006	DATE
ajssms-484	262	1	olsen	PERSON
ajssms-484	262	2	2000	DATE
ajssms-484	262	3	kotler	ORG
ajssms-484	262	4	2002	DATE
ajssms-484	262	5	lin	PERSON
ajssms-484	262	6	su	PERSON
ajssms-484	262	7	2003	DATE
ajssms-484	262	8	2007	DATE
ajssms-484	262	9	, 2008	DATE
ajssms-484	263	1	verdugo et al	PERSON
ajssms-484	263	2	2009	DATE
ajssms-484	265	1	2009	DATE
ajssms-484	278	1	asian	NORP
ajssms-484	278	2	social sciences	ORG
ajssms-484	278	3	2016	DATE
ajssms-484	278	4	3(3):163	CARDINAL
ajssms-484	278	5	170	CARDINAL
ajssms-484	281	1	one	CARDINAL
ajssms-484	282	1	6.6	CARDINAL
ajssms-484	282	2	tim	PERSON
ajssms-484	282	3	davis	PERSON
ajssms-484	282	4	2001	DATE
ajssms-484	282	5	christopher et al.	PERSON
ajssms-484	282	6	1991	DATE
ajssms-484	283	1	1991	DATE
ajssms-484	285	1	ahmed et al	PERSON
ajssms-484	285	2	2003	DATE
ajssms-484	286	1	four	CARDINAL
ajssms-484	288	1	cowell	ORG
ajssms-484	288	2	1984	DATE
ajssms-484	292	1	three	CARDINAL
ajssms-484	294	1	first	ORDINAL
ajssms-484	294	2	second	ORDINAL
ajssms-484	295	1	6.7	CARDINAL
ajssms-484	295	2	gilliam	PERSON
ajssms-484	295	3	1990	DATE
ajssms-484	296	1	pintkowski	PERSON
ajssms-484	296	2	1990	DATE
ajssms-484	296	3	li	PERSON
ajssms-484	296	4	1991	DATE
ajssms-484	300	1	fisher	ORG
ajssms-484	300	2	1997	DATE
ajssms-484	306	1	asian	NORP
ajssms-484	306	2	social sciences	ORG
ajssms-484	306	3	2016	DATE
ajssms-484	306	4	3(3):163	CARDINAL
ajssms-484	312	1	6.8	CARDINAL
ajssms-484	314	1	robinson et al.	PERSON
ajssms-484	314	2	2005	DATE
ajssms-484	315	1	1988	DATE
ajssms-484	319	1	60 percent to 300 percent	PERCENT
ajssms-484	321	1	one	CARDINAL
ajssms-484	323	1	asia-pacific area	LOC
ajssms-484	324	1	indian	NORP
ajssms-484	326	1	7	CARDINAL
ajssms-484	330	1	six	CARDINAL
ajssms-484	330	2	one	CARDINAL
ajssms-484	332	1	8	CARDINAL
ajssms-484	336	1	ahmed	PERSON
ajssms-484	336	2	p.k.	GPE
ajssms-484	336	3	m. rafiq	PERSON
ajssms-484	336	4	n.m. saad	PERSON
ajssms-484	336	5	2003	DATE
ajssms-484	338	1	european journal of marketing	ORG
ajssms-484	338	2	37(9	CARDINAL
ajssms-484	338	3	1221-1241	CARDINAL
ajssms-484	339	1	akan	ORG
ajssms-484	339	2	1995	DATE
ajssms-484	340	1	istanbul	GPE
ajssms-484	341	1	5(6	CARDINAL
ajssms-484	341	2	39	CARDINAL
ajssms-484	342	1	asubonteng	PERSON
ajssms-484	342	2	k.j.	GPE
ajssms-484	342	3	1996	DATE
ajssms-484	343	1	servqual	PERSON
ajssms-484	344	1	62-81	CARDINAL
ajssms-484	345	1	babakus	PERSON
ajssms-484	345	2	g.w. boller	PERSON
ajssms-484	345	3	1992	DATE
ajssms-484	347	1	journal of business research	ORG
ajssms-484	347	2	24(3	CARDINAL
ajssms-484	347	3	253	CARDINAL
ajssms-484	348	1	c. and m. pintkowski	PERSON
ajssms-484	348	2	1990	DATE
ajssms-484	350	1	27(6	CARDINAL
ajssms-484	350	2	35-40	DATE
ajssms-484	351	1	l.l.	GPE
ajssms-484	351	2	a. parasuraman	PERSON
ajssms-484	351	3	1991	DATE
ajssms-484	353	1	new york	GPE
ajssms-484	354	1	blaikie	GPE
ajssms-484	354	2	n.w.h.	GPE
ajssms-484	354	3	2000	DATE
ajssms-484	356	1	cambridge	GPE
ajssms-484	357	1	h.g.	GPE
ajssms-484	357	2	1969	DATE
ajssms-484	359	1	quarterly	DATE
ajssms-484	359	2	10	CARDINAL
ajssms-484	359	3	275–291	CARDINAL
ajssms-484	359	4	asian	NORP
ajssms-484	359	5	social sciences	ORG
ajssms-484	359	6	2016	DATE
ajssms-484	359	7	3(3):163	CARDINAL
ajssms-484	359	8	j., m., 1990	ORG
ajssms-484	361	1	3355	CARDINAL
ajssms-484	362	1	carson	PERSON
ajssms-484	362	2	d.	NORP
ajssms-484	362	3	a. gilmore	PERSON
ajssms-484	362	4	c. perry	PERSON
ajssms-484	362	5	k. gronhaug	PERSON
ajssms-484	362	6	2001	DATE
ajssms-484	364	1	london	GPE
ajssms-484	364	2	uk	GPE
ajssms-484	365	1	chen	PERSON
ajssms-484	365	2	2001	DATE
ajssms-484	366	1	china	GPE
ajssms-484	367	1	university of wisconsin	ORG
ajssms-484	367	2	menomonie	ORG
ajssms-484	367	3	united state	GPE
ajssms-484	367	4	wisconsin	GPE
ajssms-484	368	1	christopher	PERSON
ajssms-484	368	2	m., a. payne	PERSON
ajssms-484	368	3	d. ballantyne	PERSON
ajssms-484	368	4	1991	DATE
ajssms-484	370	1	oxford	NORP
ajssms-484	370	2	butterworth-heinemann	ORG
ajssms-484	371	1	cowell	ORG
ajssms-484	371	2	d.w.	GPE
ajssms-484	371	3	1984	DATE
ajssms-484	374	1	heinemann	PERSON
ajssms-484	374	2	davidoff	PERSON
ajssms-484	374	3	d.m.	GPE
ajssms-484	374	4	1994	DATE
ajssms-484	376	1	new jersey	GPE
ajssms-484	376	2	prentice hall	ORG
ajssms-484	376	3	prentice-hall inc	ORG
ajssms-484	376	4	dev, c.s.	PERSON
ajssms-484	376	5	m. olsen	PERSON
ajssms-484	376	6	2000	DATE
ajssms-484	377	1	the next decade	DATE
ajssms-484	378	1	cornell hotel	ORG
ajssms-484	378	2	quarterly	DATE
ajssms-484	378	3	41(1	ORG
ajssms-484	378	4	41	CARDINAL
ajssms-484	378	5	47	DATE
ajssms-484	379	1	fisher	ORG
ajssms-484	379	2	1997	DATE
ajssms-484	381	1	journal of monetary economics	ORG
ajssms-484	381	2	39(3	DATE
ajssms-484	381	3	449	CARDINAL
ajssms-484	382	1	garvin	PERSON
ajssms-484	382	2	d.a.	PERSON
ajssms-484	382	3	1988	DATE
ajssms-484	384	1	new york	GPE
ajssms-484	385	1	gill	ORG
ajssms-484	385	2	a.k.	GPE
ajssms-484	385	3	s.s. gill	PERSON
ajssms-484	385	4	2012	DATE
ajssms-484	387	1	2(3	CARDINAL
ajssms-484	387	2	01	CARDINAL
ajssms-484	387	3	12	CARDINAL
ajssms-484	388	1	glaser	PERSON
ajssms-484	388	2	1999	DATE
ajssms-484	390	1	9(6	CARDINAL
ajssms-484	390	2	836-485	CARDINAL
ajssms-484	391	1	goldstein	PERSON
ajssms-484	391	2	i.l.	GPE
ajssms-484	391	3	p. gilliam	PERSON
ajssms-484	391	4	1990	DATE
ajssms-484	392	1	the year 2000	DATE
ajssms-484	393	1	american	NORP
ajssms-484	393	2	45	CARDINAL
ajssms-484	393	3	134	CARDINAL
ajssms-484	394	1	1999	DATE
ajssms-484	396	1	beverley hills	PERSON
ajssms-484	396	2	allen	PERSON
ajssms-484	396	3	unwin	PERSON
ajssms-484	397	1	c., 2006	GPE
ajssms-484	399	1	6(3	CARDINAL
ajssms-484	399	2	317–333	CARDINAL
ajssms-484	400	1	grönroos	ORG
ajssms-484	402	1	cambridge	GPE
ajssms-484	403	1	grönroos	PERSON
ajssms-484	403	2	c.	PERSON
ajssms-484	403	3	1984	DATE
ajssms-484	405	1	european journal of marketing	ORG
ajssms-484	405	2	18(4	CARDINAL
ajssms-484	405	3	36-44	DATE
ajssms-484	406	1	gržinić	PERSON
ajssms-484	406	2	j., 2007	PERSON
ajssms-484	408	1	16(1	CARDINAL
ajssms-484	408	2	81-98	DATE
ajssms-484	409	1	hoffman	PERSON
ajssms-484	409	2	k.d.	GPE
ajssms-484	409	3	j.e.g. bateson	PERSON
ajssms-484	409	4	2006	DATE
ajssms-484	411	1	3rd	ORDINAL
ajssms-484	411	2	ohio	GPE
ajssms-484	411	3	thomson south-western	ORG
ajssms-484	412	1	juran	GPE
ajssms-484	412	2	j.m.	GPE
ajssms-484	412	3	1988	DATE
ajssms-484	413	1	juran	PERSON
ajssms-484	414	1	4th	ORDINAL
ajssms-484	415	1	new york	GPE
ajssms-484	415	2	mcgraw-hill	ORG
ajssms-484	416	1	juwaheer	PERSON
ajssms-484	416	2	t.d.	GPE
ajssms-484	416	3	2004	DATE
ajssms-484	417	1	mauritius	ORG
ajssms-484	418	1	14(5	DATE
ajssms-484	418	2	350	CARDINAL
ajssms-484	419	1	knutson	ORG
ajssms-484	419	2	b.	PERSON
ajssms-484	419	3	p. stevens	PERSON
ajssms-484	419	4	m. patton	PERSON
ajssms-484	419	5	f. yokoyama	PERSON
ajssms-484	419	6	1990	DATE
ajssms-484	420	1	lodgserv	ORG
ajssms-484	421	1	227	CARDINAL
ajssms-484	422	1	kotler	ORG
ajssms-484	422	2	2002	DATE
ajssms-484	424	1	the academy of marketing science	ORG
ajssms-484	424	2	sanibel harbour	PRODUCT
ajssms-484	424	3	30	CARDINAL
ajssms-484	425	1	kvale, s., 1996	ORG
ajssms-484	427	1	thousand	CARDINAL
ajssms-484	428	1	lehtinen	PERSON
ajssms-484	428	2	j. lehtinen	PERSON
ajssms-484	428	3	1982	DATE
ajssms-484	431	1	li	PERSON
ajssms-484	431	2	k.c.	GPE
ajssms-484	431	3	1991	DATE
ajssms-484	433	1	the american statistical association	ORG
ajssms-484	433	2	86	CARDINAL
ajssms-484	433	3	316342	DATE
ajssms-484	434	1	lin	PERSON
ajssms-484	434	2	h. su	PERSON
ajssms-484	434	3	2003	DATE
ajssms-484	436	1	14(6	DATE
ajssms-484	436	2	715	CARDINAL
ajssms-484	437	1	mcqueen	PERSON
ajssms-484	437	2	r.	NORP
ajssms-484	437	3	c. knussen	PERSON
ajssms-484	437	4	2004	DATE
ajssms-484	439	1	1st	ORDINAL
ajssms-484	440	1	pearson education canada	ORG
ajssms-484	441	1	dean	PERSON
ajssms-484	441	2	c.j.	GPE
ajssms-484	441	3	1999	DATE
ajssms-484	443	1	9(2	CARDINAL
ajssms-484	443	2	136	CARDINAL
ajssms-484	443	3	t.u.h.	GPE
ajssms-484	443	4	j.s.	GPE
ajssms-484	443	5	m. newby	PERSON
ajssms-484	443	6	2007	DATE
ajssms-484	445	1	102-115	CARDINAL
ajssms-484	446	1	musaba	GPE
ajssms-484	446	2	c.n.	GPE
ajssms-484	446	3	musaba	PERSON
ajssms-484	446	4	hoabeb	PERSON
ajssms-484	446	5	2014	DATE
ajssms-484	447	1	namibian	NORP
ajssms-484	448	1	asian	NORP
ajssms-484	448	2	4(4	PRODUCT
ajssms-484	448	3	533–543	CARDINAL
ajssms-484	449	1	j., 2009	GPE
ajssms-484	450	1	greek bank	ORG
ajssms-484	451	1	icfai university journal of bank management	ORG
ajssms-484	451	2	8(2	DATE
ajssms-484	451	3	7-31	DATE
ajssms-484	452	1	nasution	ORG
ajssms-484	452	2	h.n.	GPE
ajssms-484	452	3	mavondo	PERSON
ajssms-484	452	4	, 2008	DATE
ajssms-484	454	1	204	CARDINAL
ajssms-484	455	1	nguyen	PERSON
ajssms-484	455	2	h. le nguyen	PERSON
ajssms-484	455	3	2007	DATE
ajssms-484	456	1	vietnam	GPE
ajssms-484	457	1	15-23	CARDINAL
ajssms-484	458	1	oakland	GPE
ajssms-484	458	2	j.s.	GPE
ajssms-484	458	3	2008	DATE
ajssms-484	460	1	opatija	PERSON
ajssms-484	461	1	oberoi	GPE
ajssms-484	461	2	c. hales	PERSON
ajssms-484	461	3	1990	DATE
ajssms-484	463	1	service industries journal	ORG
ajssms-484	463	2	10	CARDINAL
ajssms-484	463	3	700	CARDINAL
ajssms-484	463	4	721	CARDINAL
ajssms-484	464	1	a.	PERSON
ajssms-484	464	2	v.a. zeithaml	PERSON
ajssms-484	464	3	1988	DATE
ajssms-484	465	1	servqual	PERSON
ajssms-484	466	1	64(1	CARDINAL
ajssms-484	466	2	14-40	DATE
ajssms-484	467	1	perry	PERSON
ajssms-484	467	2	2001	DATE
ajssms-484	469	1	1(3	CARDINAL
ajssms-484	469	2	303	CARDINAL
ajssms-484	470	1	rafiq	PERSON
ajssms-484	470	2	m., 2012	PERSON
ajssms-484	471	1	fulford	ORG
ajssms-484	473	1	288	CARDINAL
ajssms-484	473	2	1159-1173	DATE
ajssms-484	474	1	10.1080/0267257x.2011.621441	CARDINAL
ajssms-484	475	1	robinson	PERSON
ajssms-484	475	2	m.j.	PERSON
ajssms-484	475	3	r.j. dick	PERSON
ajssms-484	475	4	a.j. gillentine	PERSON
ajssms-484	475	5	2005	DATE
ajssms-484	477	1	quarterly	DATE
ajssms-484	477	2	14(1	CARDINAL
ajssms-484	477	3	43-53	DATE
ajssms-484	478	1	ross	PERSON
ajssms-484	478	2	g.f.	GPE
ajssms-484	478	3	1997	DATE
ajssms-484	480	1	journal of food service systems	ORG
ajssms-484	480	2	9	CARDINAL
ajssms-484	480	3	251	CARDINAL
ajssms-484	481	1	saleh	PERSON
ajssms-484	481	2	f.	PERSON
ajssms-484	481	3	c. ryan	PERSON
ajssms-484	481	4	1991	DATE
ajssms-484	483	1	services industries journal	ORG
ajssms-484	483	2	11(3	CARDINAL
ajssms-484	483	3	324	CARDINAL
ajssms-484	484	1	tim	PERSON
ajssms-484	484	2	davis	PERSON
ajssms-484	484	3	2001	DATE
ajssms-484	486	1	39(2	CARDINAL
ajssms-484	486	2	121	CARDINAL
ajssms-484	486	3	132	CARDINAL
ajssms-484	487	1	verdugo	ORG
ajssms-484	487	2	c.m.	PERSON
ajssms-484	487	3	oviedo-garcia	PERSON
ajssms-484	487	4	roldan	PERSON
ajssms-484	487	5	2009	DATE
ajssms-484	489	1	contemporary hospitality management	ORG
ajssms-484	489	2	251	CARDINAL
ajssms-484	490	1	wilkins	ORG
ajssms-484	490	2	b. merrilees	PERSON
ajssms-484	490	3	c. herington	PERSON
ajssms-484	490	4	2007	DATE
ajssms-484	492	1	26	CARDINAL
ajssms-484	492	2	840	CARDINAL
ajssms-484	493	1	r.k.	GPE
ajssms-484	493	2	2008	DATE
ajssms-484	496	1	4th	ORDINAL
ajssms-484	497	1	thousand	CARDINAL
ajssms-484	498	1	yun	ORG
ajssms-484	498	2	2001	DATE
ajssms-484	500	1	zaire	GPE
ajssms-484	500	2	m. and a.c. simintiras	PERSON
ajssms-484	500	3	1991	DATE
ajssms-484	502	1	427	CARDINAL
ajssms-484	503	1	j.m.	GPE
ajssms-484	503	2	f.m. gryna, 1988.	ORG
ajssms-484	504	1	juran	PERSON
ajssms-484	505	1	jr	PERSON
ajssms-484	506	1	new york	GPE
ajssms-484	506	2	mcgraw-hill	ORG
ajssms-484	507	1	asian	NORP
ajssms-484	507	2	journal publishing group	ORG