id	sid	tid	token	lemma	pos
ajssms-3700	1	1	11	11	NUM
ajssms-3700	1	2	©	©	PROPN
ajssms-3700	1	3	2021	2021	NUM
ajssms-3700	1	4	by	by	ADP
ajssms-3700	1	5	the	the	DET
ajssms-3700	1	6	authors	author	NOUN
ajssms-3700	1	7	;	;	PUNCT
ajssms-3700	1	8	licensee	licensee	PROPN
ajssms-3700	1	9	asian	asian	ADJ
ajssms-3700	1	10	online	online	PROPN
ajssms-3700	1	11	journal	journal	PROPN
ajssms-3700	1	12	publishing	publishing	PROPN
ajssms-3700	1	13	group	group	PROPN
ajssms-3700	1	14	asian	asian	PROPN
ajssms-3700	1	15	journal	journal	PROPN
ajssms-3700	1	16	of	of	ADP
ajssms-3700	1	17	social	social	ADJ
ajssms-3700	1	18	sciences	sciences	PROPN
ajssms-3700	1	19	and	and	CCONJ
ajssms-3700	1	20	management	management	NOUN
ajssms-3700	1	21	studies	study	NOUN
ajssms-3700	1	22	vol	vol	NOUN
ajssms-3700	1	23	.	.	PUNCT
ajssms-3700	2	1	9	9	NUM
ajssms-3700	2	2	,	,	PUNCT
ajssms-3700	2	3	no	no	INTJ
ajssms-3700	2	4	.	.	NOUN
ajssms-3700	2	5	1	1	NUM
ajssms-3700	2	6	,	,	PUNCT
ajssms-3700	2	7	11	11	NUM
ajssms-3700	2	8	-	-	SYM
ajssms-3700	2	9	17	17	NUM
ajssms-3700	2	10	,	,	PUNCT
ajssms-3700	2	11	2022	2022	NUM
ajssms-3700	2	12	issn(e	issn(e	NOUN
ajssms-3700	2	13	)	)	PUNCT
ajssms-3700	2	14	2313	2313	NUM
ajssms-3700	2	15	-	-	SYM
ajssms-3700	2	16	7401/	7401/	NUM
ajssms-3700	2	17	issn(p	issn(p	NOUN
ajssms-3700	2	18	)	)	PUNCT
ajssms-3700	2	19	2518	2518	NUM
ajssms-3700	2	20	-	-	PUNCT
ajssms-3700	2	21	0096	0096	NUM
ajssms-3700	2	22	doi	doi	NOUN
ajssms-3700	2	23	:	:	PUNCT
ajssms-3700	2	24	10.20448	10.20448	NUM
ajssms-3700	2	25	/	/	SYM
ajssms-3700	2	26	ajssms.v9i1.3700	ajssms.v9i1.3700	NUM
ajssms-3700	2	27	©	©	PROPN
ajssms-3700	2	28	2022	2022	NUM
ajssms-3700	2	29	by	by	ADP
ajssms-3700	2	30	the	the	DET
ajssms-3700	2	31	authors	author	NOUN
ajssms-3700	2	32	;	;	PUNCT
ajssms-3700	3	1	licensee	licensee	PROPN
ajssms-3700	3	2	asian	asian	ADJ
ajssms-3700	3	3	online	online	PROPN
ajssms-3700	3	4	journal	journal	PROPN
ajssms-3700	3	5	publishing	publishing	NOUN
ajssms-3700	3	6	group	group	NOUN
ajssms-3700	3	7	the	the	DET
ajssms-3700	3	8	impact	impact	NOUN
ajssms-3700	3	9	of	of	ADP
ajssms-3700	3	10	service	service	NOUN
ajssms-3700	3	11	quality	quality	NOUN
ajssms-3700	3	12	dimensions	dimension	NOUN
ajssms-3700	3	13	on	on	ADP
ajssms-3700	3	14	customer	customer	NOUN
ajssms-3700	3	15	satisfaction	satisfaction	NOUN
ajssms-3700	3	16	:	:	PUNCT
ajssms-3700	3	17	case	case	NOUN
ajssms-3700	3	18	study	study	NOUN
ajssms-3700	3	19	of	of	ADP
ajssms-3700	3	20	university	university	NOUN
ajssms-3700	3	21	utara	utara	NOUN
ajssms-3700	3	22	malaysia	malaysia	PROPN
ajssms-3700	3	23	aree	aree	PROPN
ajssms-3700	3	24	mohammed	mohammed	PROPN
ajssms-3700	3	25	ali1	ali1	PROPN
ajssms-3700	3	26	shivan	shivan	PROPN
ajssms-3700	3	27	a.m.	a.m.	PROPN
ajssms-3700	4	1	doski2	doski2	PROPN
ajssms-3700	4	2	aveen	aveen	VERB
ajssms-3700	4	3	idris	idris	PROPN
ajssms-3700	4	4	saadon3	saadon3	PROPN
ajssms-3700	5	1	(	(	PUNCT
ajssms-3700	5	2			PROPN
ajssms-3700	5	3	corresponding	correspond	VERB
ajssms-3700	5	4	author	author	NOUN
ajssms-3700	5	5	)	)	PUNCT
ajssms-3700	5	6	1technical	1technical	NUM
ajssms-3700	5	7	college	college	NOUN
ajssms-3700	5	8	of	of	ADP
ajssms-3700	5	9	administration	administration	PROPN
ajssms-3700	5	10	,	,	PUNCT
ajssms-3700	5	11	duhok	duhok	NOUN
ajssms-3700	5	12	polytechnic	polytechnic	ADJ
ajssms-3700	5	13	university	university	PROPN
ajssms-3700	5	14	,	,	PUNCT
ajssms-3700	5	15	iraq	iraq	PROPN
ajssms-3700	5	16	.	.	PUNCT
ajssms-3700	6	1	1email	1email	NUM
ajssms-3700	6	2	:	:	PUNCT
ajssms-3700	6	3	aree.ali@dpu.edu.krd	aree.ali@dpu.edu.krd	PROPN
ajssms-3700	6	4	tel	tel	PROPN
ajssms-3700	6	5	:	:	PUNCT
ajssms-3700	6	6	+9647504577794	+9647504577794	PROPN
ajssms-3700	6	7	2,3college	2,3college	PROPN
ajssms-3700	6	8	of	of	ADP
ajssms-3700	6	9	administration	administration	PROPN
ajssms-3700	6	10	&	&	CCONJ
ajssms-3700	6	11	economics	economics	PROPN
ajssms-3700	6	12	,	,	PUNCT
ajssms-3700	6	13	university	university	NOUN
ajssms-3700	6	14	of	of	ADP
ajssms-3700	6	15	duhok	duhok	PROPN
ajssms-3700	6	16	,	,	PUNCT
ajssms-3700	6	17	iraq	iraq	PROPN
ajssms-3700	6	18	.	.	PUNCT
ajssms-3700	7	1	2email	2email	NUM
ajssms-3700	7	2	:	:	PUNCT
ajssms-3700	7	3	shivan.doski@uod.ac	shivan.doski@uod.ac	VERB
ajssms-3700	7	4	tel	tel	PROPN
ajssms-3700	7	5	:	:	PUNCT
ajssms-3700	7	6	+9647504503919	+9647504503919	NUM
ajssms-3700	8	1	3email	3email	NUM
ajssms-3700	8	2	:	:	PUNCT
ajssms-3700	8	3	aveen.saadon@uod.ac	aveen.saadon@uod.ac	VERB
ajssms-3700	8	4	tel	tel	NOUN
ajssms-3700	8	5	:	:	PUNCT
ajssms-3700	8	6	+9647507415211	+9647507415211	NOUN
ajssms-3700	8	7	abstract	abstract	VERB
ajssms-3700	8	8	the	the	DET
ajssms-3700	8	9	purpose	purpose	NOUN
ajssms-3700	8	10	of	of	ADP
ajssms-3700	8	11	this	this	DET
ajssms-3700	8	12	study	study	NOUN
ajssms-3700	8	13	is	be	AUX
ajssms-3700	8	14	to	to	PART
ajssms-3700	8	15	investigate	investigate	VERB
ajssms-3700	8	16	the	the	DET
ajssms-3700	8	17	effect	effect	NOUN
ajssms-3700	8	18	of	of	ADP
ajssms-3700	8	19	service	service	NOUN
ajssms-3700	8	20	quality	quality	NOUN
ajssms-3700	8	21	(	(	PUNCT
ajssms-3700	8	22	reliability	reliability	NOUN
ajssms-3700	8	23	,	,	PUNCT
ajssms-3700	8	24	empathy	empathy	NOUN
ajssms-3700	8	25	,	,	PUNCT
ajssms-3700	8	26	tangibility	tangibility	NOUN
ajssms-3700	8	27	,	,	PUNCT
ajssms-3700	8	28	assurance	assurance	NOUN
ajssms-3700	8	29	,	,	PUNCT
ajssms-3700	8	30	responsiveness	responsiveness	NOUN
ajssms-3700	8	31	)	)	PUNCT
ajssms-3700	8	32	on	on	ADP
ajssms-3700	8	33	customer	customer	NOUN
ajssms-3700	8	34	satisfaction	satisfaction	NOUN
ajssms-3700	8	35	in	in	ADP
ajssms-3700	8	36	university	university	NOUN
ajssms-3700	8	37	utara	utara	NOUN
ajssms-3700	8	38	malaysia	malaysia	PROPN
ajssms-3700	8	39	(	(	PUNCT
ajssms-3700	8	40	education	education	NOUN
ajssms-3700	8	41	service	service	NOUN
ajssms-3700	8	42	)	)	PUNCT
ajssms-3700	8	43	.	.	PUNCT
ajssms-3700	9	1	each	each	DET
ajssms-3700	9	2	variable	variable	NOUN
ajssms-3700	9	3	is	be	AUX
ajssms-3700	9	4	measured	measure	VERB
ajssms-3700	9	5	using	use	VERB
ajssms-3700	9	6	7	7	NUM
ajssms-3700	9	7	-	-	PUNCT
ajssms-3700	9	8	point	point	NOUN
ajssms-3700	9	9	interval	interval	NOUN
ajssms-3700	9	10	scale	scale	NOUN
ajssms-3700	9	11	:	:	PUNCT
ajssms-3700	9	12	reliability	reliability	NOUN
ajssms-3700	9	13	(	(	PUNCT
ajssms-3700	9	14	6	6	NUM
ajssms-3700	9	15	items	item	NOUN
ajssms-3700	9	16	)	)	PUNCT
ajssms-3700	9	17	,	,	PUNCT
ajssms-3700	9	18	empathy	empathy	NOUN
ajssms-3700	9	19	(	(	PUNCT
ajssms-3700	9	20	6	6	NUM
ajssms-3700	9	21	items	item	NOUN
ajssms-3700	9	22	)	)	PUNCT
ajssms-3700	9	23	,	,	PUNCT
ajssms-3700	9	24	tangibility	tangibility	NOUN
ajssms-3700	9	25	(	(	PUNCT
ajssms-3700	9	26	5	5	NUM
ajssms-3700	9	27	items	item	NOUN
ajssms-3700	9	28	)	)	PUNCT
ajssms-3700	9	29	,	,	PUNCT
ajssms-3700	9	30	assurance	assurance	NOUN
ajssms-3700	9	31	(	(	PUNCT
ajssms-3700	9	32	10	10	NUM
ajssms-3700	9	33	items	item	NOUN
ajssms-3700	9	34	)	)	PUNCT
ajssms-3700	9	35	,	,	PUNCT
ajssms-3700	9	36	and	and	CCONJ
ajssms-3700	9	37	responsiveness	responsiveness	NOUN
ajssms-3700	9	38	(	(	PUNCT
ajssms-3700	9	39	5	5	NUM
ajssms-3700	9	40	items	item	NOUN
ajssms-3700	9	41	)	)	PUNCT
ajssms-3700	9	42	on	on	ADP
ajssms-3700	9	43	customer	customer	NOUN
ajssms-3700	9	44	satisfaction	satisfaction	NOUN
ajssms-3700	9	45	(	(	PUNCT
ajssms-3700	9	46	6	6	NUM
ajssms-3700	9	47	items	item	NOUN
ajssms-3700	9	48	)	)	PUNCT
ajssms-3700	9	49	.	.	PUNCT
ajssms-3700	10	1	using	use	VERB
ajssms-3700	10	2	the	the	DET
ajssms-3700	10	3	primary	primary	ADJ
ajssms-3700	10	4	data	data	NOUN
ajssms-3700	10	5	collection	collection	NOUN
ajssms-3700	10	6	method	method	NOUN
ajssms-3700	10	7	,	,	PUNCT
ajssms-3700	10	8	160	160	NUM
ajssms-3700	10	9	questionnaires	questionnaire	NOUN
ajssms-3700	10	10	were	be	AUX
ajssms-3700	10	11	distributed	distribute	VERB
ajssms-3700	10	12	to	to	PART
ajssms-3700	10	13	postgraduate	postgraduate	VERB
ajssms-3700	10	14	students	student	NOUN
ajssms-3700	10	15	inside	inside	ADP
ajssms-3700	10	16	university	university	NOUN
ajssms-3700	10	17	utara	utara	NOUN
ajssms-3700	10	18	malaysia	malaysia	PROPN
ajssms-3700	10	19	(	(	PUNCT
ajssms-3700	10	20	sintok	sintok	ADJ
ajssms-3700	10	21	campus	campus	NOUN
ajssms-3700	10	22	)	)	PUNCT
ajssms-3700	10	23	,	,	PUNCT
ajssms-3700	10	24	in	in	ADP
ajssms-3700	10	25	north	north	PROPN
ajssms-3700	10	26	malaysia	malaysia	PROPN
ajssms-3700	10	27	.	.	PUNCT
ajssms-3700	11	1	the	the	DET
ajssms-3700	11	2	responses	response	NOUN
ajssms-3700	11	3	collected	collect	VERB
ajssms-3700	11	4	were	be	AUX
ajssms-3700	11	5	98	98	NUM
ajssms-3700	11	6	completed	complete	VERB
ajssms-3700	11	7	questionnaires	questionnaire	NOUN
ajssms-3700	11	8	representing	represent	VERB
ajssms-3700	11	9	with	with	ADP
ajssms-3700	11	10	61.25	61.25	NUM
ajssms-3700	11	11	%	%	NOUN
ajssms-3700	11	12	response	response	NOUN
ajssms-3700	11	13	rate	rate	NOUN
ajssms-3700	11	14	.	.	PUNCT
ajssms-3700	12	1	the	the	DET
ajssms-3700	12	2	data	datum	NOUN
ajssms-3700	12	3	were	be	AUX
ajssms-3700	12	4	analyzed	analyze	VERB
ajssms-3700	12	5	using	use	VERB
ajssms-3700	12	6	structural	structural	ADJ
ajssms-3700	12	7	equation	equation	NOUN
ajssms-3700	12	8	modeling	modeling	NOUN
ajssms-3700	12	9	(	(	PUNCT
ajssms-3700	12	10	sem	sem	NOUN
ajssms-3700	12	11	)	)	PUNCT
ajssms-3700	12	12	using	use	VERB
ajssms-3700	12	13	amos	amos	PROPN
ajssms-3700	12	14	7	7	NUM
ajssms-3700	12	15	.	.	PUNCT
ajssms-3700	12	16	confirmatory	confirmatory	ADJ
ajssms-3700	12	17	factor	factor	NOUN
ajssms-3700	12	18	analysis	analysis	NOUN
ajssms-3700	12	19	of	of	ADP
ajssms-3700	12	20	measurement	measurement	NOUN
ajssms-3700	12	21	models	model	NOUN
ajssms-3700	12	22	indicates	indicate	VERB
ajssms-3700	12	23	adequate	adequate	ADJ
ajssms-3700	12	24	goodness	goodness	NOUN
ajssms-3700	12	25	of	of	ADP
ajssms-3700	12	26	fit	fit	NOUN
ajssms-3700	12	27	after	after	SCONJ
ajssms-3700	12	28	a	a	DET
ajssms-3700	12	29	few	few	ADJ
ajssms-3700	12	30	items	item	NOUN
ajssms-3700	12	31	were	be	AUX
ajssms-3700	12	32	eliminated	eliminate	VERB
ajssms-3700	12	33	through	through	ADP
ajssms-3700	12	34	modification	modification	NOUN
ajssms-3700	12	35	indices	index	NOUN
ajssms-3700	12	36	verifications	verification	NOUN
ajssms-3700	12	37	.	.	PUNCT
ajssms-3700	13	1	goodness	goodness	NOUN
ajssms-3700	13	2	of	of	ADP
ajssms-3700	13	3	fit	fit	NOUN
ajssms-3700	13	4	for	for	ADP
ajssms-3700	13	5	the	the	DET
ajssms-3700	13	6	revised	revise	VERB
ajssms-3700	13	7	structural	structural	ADJ
ajssms-3700	13	8	model	model	NOUN
ajssms-3700	13	9	shows	show	VERB
ajssms-3700	13	10	adequate	adequate	ADJ
ajssms-3700	13	11	fit	fit	ADJ
ajssms-3700	13	12	.	.	PUNCT
ajssms-3700	14	1	this	this	DET
ajssms-3700	14	2	study	study	NOUN
ajssms-3700	14	3	has	have	AUX
ajssms-3700	14	4	established	establish	VERB
ajssms-3700	14	5	five	five	NUM
ajssms-3700	14	6	direct	direct	ADJ
ajssms-3700	14	7	effects	effect	NOUN
ajssms-3700	14	8	:	:	PUNCT
ajssms-3700	14	9	(	(	PUNCT
ajssms-3700	14	10	1	1	X
ajssms-3700	14	11	)	)	PUNCT
ajssms-3700	14	12	reliability	reliability	NOUN
ajssms-3700	14	13	customer	customer	NOUN
ajssms-3700	14	14	satisfaction	satisfaction	NOUN
ajssms-3700	14	15	;	;	PUNCT
ajssms-3700	14	16	(	(	PUNCT
ajssms-3700	14	17	2	2	X
ajssms-3700	14	18	)	)	PUNCT
ajssms-3700	14	19	empathy	empathy	NOUN
ajssms-3700	14	20	and	and	CCONJ
ajssms-3700	14	21	customer	customer	NOUN
ajssms-3700	14	22	satisfaction	satisfaction	NOUN
ajssms-3700	14	23	;	;	PUNCT
ajssms-3700	14	24	(	(	PUNCT
ajssms-3700	14	25	3	3	X
ajssms-3700	14	26	)	)	PUNCT
ajssms-3700	14	27	tangibility	tangibility	NOUN
ajssms-3700	14	28	and	and	CCONJ
ajssms-3700	14	29	customer	customer	NOUN
ajssms-3700	14	30	satisfaction	satisfaction	NOUN
ajssms-3700	14	31	;	;	PUNCT
ajssms-3700	14	32	(	(	PUNCT
ajssms-3700	14	33	4	4	X
ajssms-3700	14	34	)	)	PUNCT
ajssms-3700	14	35	assurance	assurance	NOUN
ajssms-3700	14	36	and	and	CCONJ
ajssms-3700	14	37	customer	customer	NOUN
ajssms-3700	14	38	satisfaction	satisfaction	NOUN
ajssms-3700	14	39	;	;	PUNCT
ajssms-3700	14	40	(	(	PUNCT
ajssms-3700	14	41	5	5	NUM
ajssms-3700	14	42	)	)	PUNCT
ajssms-3700	14	43	and	and	CCONJ
ajssms-3700	14	44	responsiveness	responsiveness	NOUN
ajssms-3700	14	45	on	on	ADP
ajssms-3700	14	46	customer	customer	NOUN
ajssms-3700	14	47	satisfaction	satisfaction	NOUN
ajssms-3700	14	48	.	.	PUNCT
ajssms-3700	15	1	and	and	CCONJ
ajssms-3700	15	2	,	,	PUNCT
ajssms-3700	15	3	this	this	DET
ajssms-3700	15	4	study	study	NOUN
ajssms-3700	15	5	concludes	conclude	VERB
ajssms-3700	15	6	that	that	SCONJ
ajssms-3700	15	7	all	all	DET
ajssms-3700	15	8	hypotheses	hypothesis	NOUN
ajssms-3700	15	9	have	have	AUX
ajssms-3700	15	10	been	be	AUX
ajssms-3700	15	11	asserted	assert	VERB
ajssms-3700	15	12	in	in	ADP
ajssms-3700	15	13	the	the	DET
ajssms-3700	15	14	revised	revise	VERB
ajssms-3700	15	15	model	model	NOUN
ajssms-3700	15	16	.	.	PUNCT
ajssms-3700	16	1	keywords	keyword	NOUN
ajssms-3700	16	2	:	:	PUNCT
ajssms-3700	16	3	service	service	NOUN
ajssms-3700	16	4	quality	quality	NOUN
ajssms-3700	16	5	,	,	PUNCT
ajssms-3700	16	6	servqual	servqual	ADJ
ajssms-3700	16	7	scale	scale	NOUN
ajssms-3700	16	8	,	,	PUNCT
ajssms-3700	16	9	customer	customer	NOUN
ajssms-3700	16	10	satisfaction	satisfaction	NOUN
ajssms-3700	16	11	,	,	PUNCT
ajssms-3700	16	12	education	education	NOUN
ajssms-3700	16	13	sector	sector	NOUN
ajssms-3700	16	14	,	,	PUNCT
ajssms-3700	16	15	university	university	NOUN
ajssms-3700	16	16	utara	utara	NOUN
ajssms-3700	16	17	malaysia	malaysia	PROPN
ajssms-3700	16	18	,	,	PUNCT
ajssms-3700	16	19	servqual	servqual	ADJ
ajssms-3700	16	20	dimensions	dimension	NOUN
ajssms-3700	16	21	.	.	PUNCT
ajssms-3700	17	1	jel	jel	PROPN
ajssms-3700	17	2	classification	classification	NOUN
ajssms-3700	17	3	:	:	PUNCT
ajssms-3700	17	4	m1	m1	NOUN
ajssms-3700	17	5	,	,	PUNCT
ajssms-3700	17	6	m31	m31	NOUN
ajssms-3700	17	7	.	.	PUNCT
ajssms-3700	18	1	citation	citation	NOUN
ajssms-3700	19	1	|	|	ADV
ajssms-3700	19	2	aree	aree	PROPN
ajssms-3700	19	3	mohammed	mohammed	PROPN
ajssms-3700	19	4	ali	ali	PROPN
ajssms-3700	19	5	;	;	PUNCT
ajssms-3700	19	6	shivan	shivan	PROPN
ajssms-3700	19	7	a.m.	a.m.	PROPN
ajssms-3700	19	8	doski	doski	PROPN
ajssms-3700	19	9	;	;	PUNCT
ajssms-3700	19	10	aveen	aveen	VERB
ajssms-3700	19	11	idris	idris	PROPN
ajssms-3700	19	12	saadon	saadon	PROPN
ajssms-3700	19	13	(	(	PUNCT
ajssms-3700	19	14	2022	2022	NUM
ajssms-3700	19	15	)	)	PUNCT
ajssms-3700	19	16	.	.	PUNCT
ajssms-3700	20	1	the	the	DET
ajssms-3700	20	2	impact	impact	NOUN
ajssms-3700	20	3	of	of	ADP
ajssms-3700	20	4	service	service	NOUN
ajssms-3700	20	5	quality	quality	NOUN
ajssms-3700	20	6	dimensions	dimension	NOUN
ajssms-3700	20	7	on	on	ADP
ajssms-3700	20	8	customer	customer	NOUN
ajssms-3700	20	9	satisfaction	satisfaction	NOUN
ajssms-3700	20	10	:	:	PUNCT
ajssms-3700	20	11	case	case	NOUN
ajssms-3700	20	12	study	study	NOUN
ajssms-3700	20	13	of	of	ADP
ajssms-3700	20	14	university	university	NOUN
ajssms-3700	20	15	utara	utara	NOUN
ajssms-3700	20	16	malaysia	malaysia	PROPN
ajssms-3700	20	17	.	.	PUNCT
ajssms-3700	21	1	asian	asian	PROPN
ajssms-3700	21	2	journal	journal	PROPN
ajssms-3700	21	3	of	of	ADP
ajssms-3700	21	4	social	social	ADJ
ajssms-3700	21	5	sciences	sciences	PROPN
ajssms-3700	21	6	and	and	CCONJ
ajssms-3700	21	7	management	management	NOUN
ajssms-3700	21	8	studies	study	NOUN
ajssms-3700	21	9	,	,	PUNCT
ajssms-3700	21	10	9(1	9(1	NUM
ajssms-3700	21	11	):	):	PUNCT
ajssms-3700	21	12	1117	1117	NUM
ajssms-3700	21	13	.	.	PUNCT
ajssms-3700	22	1	history	history	NOUN
ajssms-3700	22	2	:	:	PUNCT
ajssms-3700	22	3	received	receive	VERB
ajssms-3700	22	4	:	:	PUNCT
ajssms-3700	22	5	17	17	NUM
ajssms-3700	22	6	december	december	PROPN
ajssms-3700	22	7	2021	2021	NUM
ajssms-3700	22	8	revised	revise	VERB
ajssms-3700	22	9	:	:	PUNCT
ajssms-3700	22	10	20	20	NUM
ajssms-3700	22	11	january	january	PROPN
ajssms-3700	22	12	2022	2022	NUM
ajssms-3700	22	13	accepted	accept	VERB
ajssms-3700	22	14	:	:	PUNCT
ajssms-3700	22	15	3	3	NUM
ajssms-3700	22	16	february	february	NOUN
ajssms-3700	22	17	2022	2022	NUM
ajssms-3700	22	18	published	publish	VERB
ajssms-3700	22	19	:	:	PUNCT
ajssms-3700	22	20	15	15	NUM
ajssms-3700	22	21	february	february	NOUN
ajssms-3700	22	22	2022	2022	NUM
ajssms-3700	22	23	licensed	license	VERB
ajssms-3700	22	24	:	:	PUNCT
ajssms-3700	22	25	this	this	DET
ajssms-3700	22	26	work	work	NOUN
ajssms-3700	22	27	is	be	AUX
ajssms-3700	22	28	licensed	license	VERB
ajssms-3700	22	29	under	under	ADP
ajssms-3700	22	30	a	a	DET
ajssms-3700	22	31	creative	creative	ADJ
ajssms-3700	22	32	commons	common	NOUN
ajssms-3700	22	33	attribution	attribution	NOUN
ajssms-3700	22	34	3.0	3.0	NUM
ajssms-3700	22	35	license	license	NOUN
ajssms-3700	22	36	publisher	publisher	NOUN
ajssms-3700	22	37	:	:	PUNCT
ajssms-3700	22	38	asian	asian	ADJ
ajssms-3700	22	39	online	online	PROPN
ajssms-3700	22	40	journal	journal	PROPN
ajssms-3700	22	41	publishing	publishing	PROPN
ajssms-3700	22	42	group	group	PROPN
ajssms-3700	22	43	funding	funding	NOUN
ajssms-3700	22	44	:	:	PUNCT
ajssms-3700	22	45	this	this	DET
ajssms-3700	22	46	study	study	NOUN
ajssms-3700	22	47	received	receive	VERB
ajssms-3700	22	48	no	no	DET
ajssms-3700	22	49	specific	specific	ADJ
ajssms-3700	22	50	financial	financial	ADJ
ajssms-3700	22	51	support	support	NOUN
ajssms-3700	22	52	.	.	PUNCT
ajssms-3700	23	1	authors	author	NOUN
ajssms-3700	23	2	’	'	PUNCT
ajssms-3700	23	3	contributions	contribution	NOUN
ajssms-3700	23	4	:	:	PUNCT
ajssms-3700	23	5	all	all	DET
ajssms-3700	23	6	authors	author	NOUN
ajssms-3700	23	7	contributed	contribute	VERB
ajssms-3700	23	8	to	to	ADP
ajssms-3700	23	9	the	the	DET
ajssms-3700	23	10	conception	conception	NOUN
ajssms-3700	23	11	and	and	CCONJ
ajssms-3700	23	12	design	design	NOUN
ajssms-3700	23	13	of	of	ADP
ajssms-3700	23	14	the	the	DET
ajssms-3700	23	15	study	study	NOUN
ajssms-3700	23	16	.	.	PUNCT
ajssms-3700	24	1	competing	compete	VERB
ajssms-3700	24	2	interests	interest	NOUN
ajssms-3700	24	3	:	:	PUNCT
ajssms-3700	24	4	the	the	DET
ajssms-3700	24	5	authors	author	NOUN
ajssms-3700	24	6	declare	declare	VERB
ajssms-3700	24	7	that	that	SCONJ
ajssms-3700	24	8	they	they	PRON
ajssms-3700	24	9	have	have	VERB
ajssms-3700	24	10	no	no	DET
ajssms-3700	24	11	conflict	conflict	NOUN
ajssms-3700	24	12	of	of	ADP
ajssms-3700	24	13	interests	interest	NOUN
ajssms-3700	24	14	.	.	PUNCT
ajssms-3700	25	1	transparency	transparency	NOUN
ajssms-3700	25	2	:	:	PUNCT
ajssms-3700	25	3	the	the	DET
ajssms-3700	25	4	authors	author	NOUN
ajssms-3700	25	5	confirm	confirm	VERB
ajssms-3700	25	6	that	that	SCONJ
ajssms-3700	25	7	the	the	DET
ajssms-3700	25	8	manuscript	manuscript	NOUN
ajssms-3700	25	9	is	be	AUX
ajssms-3700	25	10	an	an	DET
ajssms-3700	25	11	honest	honest	ADJ
ajssms-3700	25	12	,	,	PUNCT
ajssms-3700	25	13	accurate	accurate	ADJ
ajssms-3700	25	14	,	,	PUNCT
ajssms-3700	25	15	and	and	CCONJ
ajssms-3700	25	16	transparent	transparent	ADJ
ajssms-3700	25	17	account	account	NOUN
ajssms-3700	25	18	of	of	ADP
ajssms-3700	25	19	the	the	DET
ajssms-3700	25	20	study	study	NOUN
ajssms-3700	25	21	;	;	PUNCT
ajssms-3700	25	22	that	that	SCONJ
ajssms-3700	25	23	no	no	DET
ajssms-3700	25	24	vital	vital	ADJ
ajssms-3700	25	25	features	feature	NOUN
ajssms-3700	25	26	of	of	ADP
ajssms-3700	25	27	the	the	DET
ajssms-3700	25	28	study	study	NOUN
ajssms-3700	25	29	have	have	AUX
ajssms-3700	25	30	been	be	AUX
ajssms-3700	25	31	omitted	omit	VERB
ajssms-3700	25	32	;	;	PUNCT
ajssms-3700	25	33	and	and	CCONJ
ajssms-3700	25	34	that	that	SCONJ
ajssms-3700	25	35	any	any	DET
ajssms-3700	25	36	discrepancies	discrepancy	NOUN
ajssms-3700	25	37	from	from	ADP
ajssms-3700	25	38	the	the	DET
ajssms-3700	25	39	study	study	NOUN
ajssms-3700	25	40	as	as	SCONJ
ajssms-3700	25	41	planned	plan	VERB
ajssms-3700	25	42	have	have	AUX
ajssms-3700	25	43	been	be	AUX
ajssms-3700	25	44	explained	explain	VERB
ajssms-3700	25	45	.	.	PUNCT
ajssms-3700	26	1	ethical	ethical	ADJ
ajssms-3700	26	2	:	:	PUNCT
ajssms-3700	26	3	this	this	DET
ajssms-3700	26	4	study	study	NOUN
ajssms-3700	26	5	followed	follow	VERB
ajssms-3700	26	6	all	all	DET
ajssms-3700	26	7	ethical	ethical	ADJ
ajssms-3700	26	8	practices	practice	NOUN
ajssms-3700	26	9	during	during	ADP
ajssms-3700	26	10	writing	writing	NOUN
ajssms-3700	26	11	.	.	PUNCT
ajssms-3700	27	1	contents	content	NOUN
ajssms-3700	27	2	1	1	NUM
ajssms-3700	27	3	.	.	PUNCT
ajssms-3700	28	1	introduction	introduction	NOUN
ajssms-3700	28	2	......................................................................................................................................................................................	......................................................................................................................................................................................	PUNCT
ajssms-3700	29	1	12	12	NUM
ajssms-3700	29	2	2	2	X
ajssms-3700	29	3	.	.	PUNCT
ajssms-3700	29	4	literature	literature	PROPN
ajssms-3700	29	5	review	review	PROPN
ajssms-3700	29	6	............................................................................................................................................................................	............................................................................................................................................................................	PUNCT
ajssms-3700	29	7	12	12	NUM
ajssms-3700	29	8	3	3	NUM
ajssms-3700	29	9	.	.	PUNCT
ajssms-3700	29	10	methodology	methodology	NOUN
ajssms-3700	29	11	.....................................................................................................................................................................................	.....................................................................................................................................................................................	PUNCT
ajssms-3700	30	1	13	13	NUM
ajssms-3700	30	2	4	4	NUM
ajssms-3700	30	3	.	.	PUNCT
ajssms-3700	30	4	results	result	NOUN
ajssms-3700	30	5	................................................................................................................................................................................................	................................................................................................................................................................................................	PUNCT
ajssms-3700	30	6	14	14	NUM
ajssms-3700	30	7	5	5	NUM
ajssms-3700	30	8	.	.	PUNCT
ajssms-3700	31	1	discussion	discussion	NOUN
ajssms-3700	31	2	..........................................................................................................................................................................................	..........................................................................................................................................................................................	PUNCT
ajssms-3700	32	1	15	15	NUM
ajssms-3700	32	2	6	6	NUM
ajssms-3700	32	3	.	.	PUNCT
ajssms-3700	32	4	conclusion	conclusion	NOUN
ajssms-3700	32	5	&	&	CCONJ
ajssms-3700	32	6	suggestion	suggestion	NOUN
ajssms-3700	32	7	for	for	ADP
ajssms-3700	32	8	future	future	ADJ
ajssms-3700	32	9	research	research	NOUN
ajssms-3700	32	10	..........................................................................................................................	..........................................................................................................................	PROPN
ajssms-3700	32	11	17	17	NUM
ajssms-3700	32	12	references	reference	NOUN
ajssms-3700	32	13	..............................................................................................................................................................................................	..............................................................................................................................................................................................	VERB
ajssms-3700	33	1	17	17	NUM
ajssms-3700	33	2	mailto:aree.ali@dpu.edu.krd	mailto:aree.ali@dpu.edu.krd	NOUN
ajssms-3700	33	3	mailto:shivan.doski@uod.ac	mailto:shivan.doski@uod.ac	NOUN
ajssms-3700	33	4	mailto:aveen.saadon@uod.ac	mailto:aveen.saadon@uod.ac	NOUN
ajssms-3700	33	5	http://creativecommons.org/licenses/by/3.0/	http://creativecommons.org/licenses/by/3.0/	PROPN
ajssms-3700	33	6	http://creativecommons.org/licenses/by/3.0/	http://creativecommons.org/licenses/by/3.0/	PROPN
ajssms-3700	33	7	https://www.doi.org/10.20448/ajssms.v9i1.3700	https://www.doi.org/10.20448/ajssms.v9i1.3700	PROPN
ajssms-3700	33	8	https://orcid.org/0000-0002-1926-7085	https://orcid.org/0000-0002-1926-7085	PROPN
ajssms-3700	33	9	https://orcid.org/0000-0003-1744-8138	https://orcid.org/0000-0003-1744-8138	PROPN
ajssms-3700	33	10	https://orcid.org/0000-0002-4783-4657	https://orcid.org/0000-0002-4783-4657	PROPN
ajssms-3700	33	11	asian	asian	PROPN
ajssms-3700	33	12	journal	journal	PROPN
ajssms-3700	33	13	of	of	ADP
ajssms-3700	33	14	social	social	ADJ
ajssms-3700	33	15	sciences	sciences	PROPN
ajssms-3700	33	16	and	and	CCONJ
ajssms-3700	33	17	management	management	NOUN
ajssms-3700	33	18	studies	study	NOUN
ajssms-3700	33	19	,	,	PUNCT
ajssms-3700	33	20	2022	2022	NUM
ajssms-3700	33	21	,	,	PUNCT
ajssms-3700	33	22	9(1	9(1	NUM
ajssms-3700	33	23	):	):	PUNCT
ajssms-3700	33	24	11	11	NUM
ajssms-3700	33	25	-	-	SYM
ajssms-3700	33	26	17	17	NUM
ajssms-3700	33	27	12	12	NUM
ajssms-3700	33	28	©	©	PROPN
ajssms-3700	33	29	2022	2022	NUM
ajssms-3700	33	30	by	by	ADP
ajssms-3700	33	31	the	the	DET
ajssms-3700	33	32	authors	author	NOUN
ajssms-3700	33	33	;	;	PUNCT
ajssms-3700	33	34	licensee	licensee	PROPN
ajssms-3700	33	35	asian	asian	ADJ
ajssms-3700	33	36	online	online	PROPN
ajssms-3700	33	37	journal	journal	PROPN
ajssms-3700	33	38	publishing	publishing	NOUN
ajssms-3700	33	39	group	group	NOUN
ajssms-3700	33	40	contribution	contribution	NOUN
ajssms-3700	33	41	of	of	ADP
ajssms-3700	33	42	this	this	DET
ajssms-3700	33	43	paper	paper	NOUN
ajssms-3700	33	44	to	to	ADP
ajssms-3700	33	45	the	the	DET
ajssms-3700	33	46	literature	literature	NOUN
ajssms-3700	33	47	this	this	DET
ajssms-3700	33	48	study	study	NOUN
ajssms-3700	33	49	contributes	contribute	VERB
ajssms-3700	33	50	to	to	ADP
ajssms-3700	33	51	the	the	DET
ajssms-3700	33	52	body	body	NOUN
ajssms-3700	33	53	of	of	ADP
ajssms-3700	33	54	knowledge	knowledge	NOUN
ajssms-3700	33	55	in	in	ADP
ajssms-3700	33	56	the	the	DET
ajssms-3700	33	57	area	area	NOUN
ajssms-3700	33	58	of	of	ADP
ajssms-3700	33	59	service	service	NOUN
ajssms-3700	33	60	quality	quality	NOUN
ajssms-3700	33	61	in	in	ADP
ajssms-3700	33	62	the	the	DET
ajssms-3700	33	63	education	education	NOUN
ajssms-3700	33	64	sector	sector	NOUN
ajssms-3700	33	65	,	,	PUNCT
ajssms-3700	33	66	especially	especially	ADV
ajssms-3700	33	67	in	in	ADP
ajssms-3700	33	68	universities	university	NOUN
ajssms-3700	33	69	in	in	ADP
ajssms-3700	33	70	developing	develop	VERB
ajssms-3700	33	71	countries	country	NOUN
ajssms-3700	33	72	such	such	ADJ
ajssms-3700	33	73	as	as	ADP
ajssms-3700	33	74	malaysia	malaysia	PROPN
ajssms-3700	33	75	,	,	PUNCT
ajssms-3700	33	76	due	due	ADP
ajssms-3700	33	77	to	to	ADP
ajssms-3700	33	78	fact	fact	NOUN
ajssms-3700	33	79	that	that	SCONJ
ajssms-3700	33	80	the	the	DET
ajssms-3700	33	81	education	education	NOUN
ajssms-3700	33	82	sector	sector	NOUN
ajssms-3700	33	83	in	in	ADP
ajssms-3700	33	84	malaysia	malaysia	PROPN
ajssms-3700	33	85	rapidly	rapidly	ADV
ajssms-3700	33	86	developed	develop	VERB
ajssms-3700	33	87	in	in	ADP
ajssms-3700	33	88	the	the	DET
ajssms-3700	33	89	last	last	ADJ
ajssms-3700	33	90	two	two	NUM
ajssms-3700	33	91	decades	decade	NOUN
ajssms-3700	33	92	and	and	CCONJ
ajssms-3700	33	93	service	service	NOUN
ajssms-3700	33	94	quality	quality	NOUN
ajssms-3700	33	95	increased	increase	VERB
ajssms-3700	33	96	in	in	ADP
ajssms-3700	33	97	the	the	DET
ajssms-3700	33	98	same	same	ADJ
ajssms-3700	33	99	pace	pace	NOUN
ajssms-3700	33	100	.	.	PUNCT
ajssms-3700	34	1	this	this	DET
ajssms-3700	34	2	study	study	NOUN
ajssms-3700	34	3	has	have	VERB
ajssms-3700	34	4	significance	significance	NOUN
ajssms-3700	34	5	because	because	SCONJ
ajssms-3700	34	6	it	it	PRON
ajssms-3700	34	7	deals	deal	VERB
ajssms-3700	34	8	with	with	ADP
ajssms-3700	34	9	customers	customer	NOUN
ajssms-3700	34	10	’	'	PUNCT
ajssms-3700	34	11	satisfaction	satisfaction	NOUN
ajssms-3700	34	12	(	(	PUNCT
ajssms-3700	34	13	students	student	NOUN
ajssms-3700	34	14	)	)	PUNCT
ajssms-3700	34	15	who	who	PRON
ajssms-3700	34	16	have	have	VERB
ajssms-3700	34	17	the	the	DET
ajssms-3700	34	18	most	most	ADJ
ajssms-3700	34	19	influence	influence	NOUN
ajssms-3700	34	20	on	on	ADP
ajssms-3700	34	21	the	the	DET
ajssms-3700	34	22	performance	performance	NOUN
ajssms-3700	34	23	of	of	ADP
ajssms-3700	34	24	the	the	DET
ajssms-3700	34	25	university	university	NOUN
ajssms-3700	34	26	,	,	PUNCT
ajssms-3700	34	27	especially	especially	ADV
ajssms-3700	34	28	the	the	DET
ajssms-3700	34	29	services	service	NOUN
ajssms-3700	34	30	provided	provide	VERB
ajssms-3700	34	31	.	.	PUNCT
ajssms-3700	35	1	1	1	X
ajssms-3700	35	2	.	.	X
ajssms-3700	35	3	introduction	introduction	NOUN
ajssms-3700	35	4	in	in	ADP
ajssms-3700	35	5	an	an	DET
ajssms-3700	35	6	era	era	NOUN
ajssms-3700	35	7	of	of	ADP
ajssms-3700	35	8	increased	increase	VERB
ajssms-3700	35	9	competition	competition	NOUN
ajssms-3700	35	10	,	,	PUNCT
ajssms-3700	35	11	the	the	DET
ajssms-3700	35	12	importance	importance	NOUN
ajssms-3700	35	13	of	of	ADP
ajssms-3700	35	14	achieving	achieve	VERB
ajssms-3700	35	15	high	high	ADJ
ajssms-3700	35	16	levels	level	NOUN
ajssms-3700	35	17	of	of	ADP
ajssms-3700	35	18	customer	customer	NOUN
ajssms-3700	35	19	satisfaction	satisfaction	NOUN
ajssms-3700	35	20	has	have	AUX
ajssms-3700	35	21	gained	gain	VERB
ajssms-3700	35	22	the	the	DET
ajssms-3700	35	23	attention	attention	NOUN
ajssms-3700	35	24	of	of	ADP
ajssms-3700	35	25	researchers	researcher	NOUN
ajssms-3700	35	26	and	and	CCONJ
ajssms-3700	35	27	practitioners	practitioner	NOUN
ajssms-3700	35	28	alike	alike	ADV
ajssms-3700	35	29	.	.	PUNCT
ajssms-3700	36	1	this	this	PRON
ajssms-3700	36	2	is	be	AUX
ajssms-3700	36	3	especially	especially	ADV
ajssms-3700	36	4	the	the	DET
ajssms-3700	36	5	case	case	NOUN
ajssms-3700	36	6	in	in	ADP
ajssms-3700	36	7	the	the	DET
ajssms-3700	36	8	service	service	NOUN
ajssms-3700	36	9	sector	sector	NOUN
ajssms-3700	36	10	,	,	PUNCT
ajssms-3700	36	11	where	where	SCONJ
ajssms-3700	36	12	many	many	ADJ
ajssms-3700	36	13	companies	company	NOUN
ajssms-3700	36	14	are	be	AUX
ajssms-3700	36	15	focusing	focus	VERB
ajssms-3700	36	16	upon	upon	SCONJ
ajssms-3700	36	17	service	service	NOUN
ajssms-3700	36	18	quality	quality	NOUN
ajssms-3700	36	19	improvement	improvement	NOUN
ajssms-3700	36	20	issues	issue	NOUN
ajssms-3700	36	21	in	in	ADP
ajssms-3700	36	22	order	order	NOUN
ajssms-3700	36	23	to	to	PART
ajssms-3700	36	24	drive	drive	VERB
ajssms-3700	36	25	high	high	ADJ
ajssms-3700	36	26	levels	level	NOUN
ajssms-3700	36	27	of	of	ADP
ajssms-3700	36	28	customer	customer	NOUN
ajssms-3700	36	29	satisfaction	satisfaction	NOUN
ajssms-3700	36	30	.	.	PUNCT
ajssms-3700	37	1	the	the	DET
ajssms-3700	37	2	relatively	relatively	ADV
ajssms-3700	37	3	recent	recent	ADJ
ajssms-3700	37	4	emergence	emergence	NOUN
ajssms-3700	37	5	of	of	ADP
ajssms-3700	37	6	the	the	DET
ajssms-3700	37	7	relationship	relationship	NOUN
ajssms-3700	37	8	-	-	PUNCT
ajssms-3700	37	9	marketing	marketing	NOUN
ajssms-3700	37	10	paradigm	paradigm	NOUN
ajssms-3700	37	11	in	in	ADP
ajssms-3700	37	12	modern	modern	ADJ
ajssms-3700	37	13	marketing	marketing	NOUN
ajssms-3700	37	14	thought	thought	NOUN
ajssms-3700	37	15	consolidates	consolidate	VERB
ajssms-3700	37	16	the	the	DET
ajssms-3700	37	17	increasing	increase	VERB
ajssms-3700	37	18	importance	importance	NOUN
ajssms-3700	37	19	given	give	VERB
ajssms-3700	37	20	by	by	ADP
ajssms-3700	37	21	marketing	market	VERB
ajssms-3700	37	22	academics	academic	NOUN
ajssms-3700	37	23	to	to	ADP
ajssms-3700	37	24	managing	manage	VERB
ajssms-3700	37	25	,	,	PUNCT
ajssms-3700	37	26	developing	develop	VERB
ajssms-3700	37	27	and	and	CCONJ
ajssms-3700	37	28	evaluating	evaluate	VERB
ajssms-3700	37	29	relationship	relationship	NOUN
ajssms-3700	37	30	(	(	PUNCT
ajssms-3700	37	31	berry	berry	NOUN
ajssms-3700	37	32	,	,	PUNCT
ajssms-3700	37	33	1995	1995	NUM
ajssms-3700	37	34	;	;	PUNCT
ajssms-3700	37	35	payne	payne	PROPN
ajssms-3700	37	36	,	,	PUNCT
ajssms-3700	37	37	christopher	christopher	PROPN
ajssms-3700	37	38	,	,	PUNCT
ajssms-3700	37	39	clark	clark	PROPN
ajssms-3700	37	40	,	,	PUNCT
ajssms-3700	37	41	&	&	CCONJ
ajssms-3700	37	42	peck	peck	PROPN
ajssms-3700	37	43	,	,	PUNCT
ajssms-3700	37	44	1995	1995	NUM
ajssms-3700	37	45	;	;	PUNCT
ajssms-3700	37	46	sheth	sheth	PROPN
ajssms-3700	37	47	&	&	CCONJ
ajssms-3700	37	48	parvatiyar	parvatiyar	PROPN
ajssms-3700	37	49	,	,	PUNCT
ajssms-3700	37	50	1995	1995	NUM
ajssms-3700	37	51	)	)	PUNCT
ajssms-3700	37	52	.	.	PUNCT
ajssms-3700	38	1	within	within	ADP
ajssms-3700	38	2	this	this	DET
ajssms-3700	38	3	paradigm	paradigm	NOUN
ajssms-3700	38	4	,	,	PUNCT
ajssms-3700	38	5	the	the	DET
ajssms-3700	38	6	topic	topic	NOUN
ajssms-3700	38	7	of	of	ADP
ajssms-3700	38	8	relationship	relationship	NOUN
ajssms-3700	38	9	quality	quality	NOUN
ajssms-3700	38	10	has	have	AUX
ajssms-3700	38	11	stimulated	stimulate	VERB
ajssms-3700	38	12	a	a	DET
ajssms-3700	38	13	profuse	profuse	NOUN
ajssms-3700	38	14	production	production	NOUN
ajssms-3700	38	15	of	of	ADP
ajssms-3700	38	16	scientific	scientific	ADJ
ajssms-3700	38	17	publications	publication	NOUN
ajssms-3700	38	18	(	(	PUNCT
ajssms-3700	38	19	samiee	samiee	PROPN
ajssms-3700	38	20	&	&	CCONJ
ajssms-3700	38	21	walters	walters	PROPN
ajssms-3700	38	22	,	,	PUNCT
ajssms-3700	38	23	2003	2003	NUM
ajssms-3700	38	24	)	)	PUNCT
ajssms-3700	38	25	.	.	PUNCT
ajssms-3700	39	1	indeed	indeed	ADV
ajssms-3700	39	2	,	,	PUNCT
ajssms-3700	39	3	in	in	ADP
ajssms-3700	39	4	an	an	DET
ajssms-3700	39	5	international	international	ADJ
ajssms-3700	39	6	business	business	NOUN
ajssms-3700	39	7	context	context	NOUN
ajssms-3700	39	8	,	,	PUNCT
ajssms-3700	39	9	‘	'	PUNCT
ajssms-3700	39	10	‘	'	PUNCT
ajssms-3700	39	11	the	the	DET
ajssms-3700	39	12	rate	rate	NOUN
ajssms-3700	39	13	of	of	ADP
ajssms-3700	39	14	hypotheses	hypothesis	NOUN
ajssms-3700	39	15	formulation	formulation	VERB
ajssms-3700	39	16	conceptual	conceptual	ADJ
ajssms-3700	39	17	development	development	NOUN
ajssms-3700	39	18	of	of	ADP
ajssms-3700	39	19	new	new	ADJ
ajssms-3700	39	20	frameworks	framework	NOUN
ajssms-3700	39	21	has	have	AUX
ajssms-3700	39	22	tended	tend	VERB
ajssms-3700	39	23	to	to	PART
ajssms-3700	39	24	go	go	VERB
ajssms-3700	39	25	faster	fast	ADV
ajssms-3700	39	26	than	than	ADP
ajssms-3700	39	27	empirical	empirical	ADJ
ajssms-3700	39	28	testing	testing	NOUN
ajssms-3700	39	29	and	and	CCONJ
ajssms-3700	39	30	,	,	PUNCT
ajssms-3700	39	31	not	not	PART
ajssms-3700	39	32	surprisingly	surprisingly	ADV
ajssms-3700	39	33	,	,	PUNCT
ajssms-3700	39	34	hard	hard	ADJ
ajssms-3700	39	35	data	datum	NOUN
ajssms-3700	39	36	on	on	ADP
ajssms-3700	39	37	many	many	ADJ
ajssms-3700	39	38	aspects	aspect	NOUN
ajssms-3700	39	39	of	of	ADP
ajssms-3700	39	40	relationship	relationship	NOUN
ajssms-3700	39	41	marketing	marketing	NOUN
ajssms-3700	39	42	is	be	AUX
ajssms-3700	39	43	still	still	ADV
ajssms-3700	39	44	lacking	lack	VERB
ajssms-3700	39	45	.	.	PUNCT
ajssms-3700	39	46	’’	’'	PUNCT
ajssms-3700	40	1	our	our	PRON
ajssms-3700	40	2	study	study	NOUN
ajssms-3700	40	3	intends	intend	VERB
ajssms-3700	40	4	to	to	PART
ajssms-3700	40	5	empirically	empirically	ADV
ajssms-3700	40	6	assess	assess	VERB
ajssms-3700	40	7	the	the	DET
ajssms-3700	40	8	quality	quality	NOUN
ajssms-3700	40	9	of	of	ADP
ajssms-3700	40	10	the	the	DET
ajssms-3700	40	11	relationship	relationship	NOUN
ajssms-3700	40	12	in	in	ADP
ajssms-3700	40	13	an	an	DET
ajssms-3700	40	14	exporting	export	VERB
ajssms-3700	40	15	context	context	NOUN
ajssms-3700	40	16	.	.	PUNCT
ajssms-3700	41	1	2	2	X
ajssms-3700	41	2	.	.	X
ajssms-3700	41	3	literature	literature	NOUN
ajssms-3700	41	4	review	review	NOUN
ajssms-3700	41	5	this	this	DET
ajssms-3700	41	6	study	study	NOUN
ajssms-3700	41	7	builds	build	VERB
ajssms-3700	41	8	on	on	ADP
ajssms-3700	41	9	validated	validated	ADJ
ajssms-3700	41	10	and	and	CCONJ
ajssms-3700	41	11	reliable	reliable	ADJ
ajssms-3700	41	12	measurement	measurement	NOUN
ajssms-3700	41	13	scales	scale	VERB
ajssms-3700	41	14	from	from	ADP
ajssms-3700	41	15	the	the	DET
ajssms-3700	41	16	strategy	strategy	NOUN
ajssms-3700	41	17	(	(	PUNCT
ajssms-3700	41	18	menon	menon	PROPN
ajssms-3700	41	19	,	,	PUNCT
ajssms-3700	41	20	bharadwaj	bharadwaj	PROPN
ajssms-3700	41	21	,	,	PUNCT
ajssms-3700	41	22	adidam	adidam	NOUN
ajssms-3700	41	23	,	,	PUNCT
ajssms-3700	41	24	&	&	CCONJ
ajssms-3700	41	25	edison	edison	PROPN
ajssms-3700	41	26	,	,	PUNCT
ajssms-3700	41	27	1999	1999	NUM
ajssms-3700	41	28	)	)	PUNCT
ajssms-3700	41	29	and	and	CCONJ
ajssms-3700	41	30	relationship	relationship	NOUN
ajssms-3700	41	31	-	-	PUNCT
ajssms-3700	41	32	marketing	marketing	NOUN
ajssms-3700	41	33	literatures	literature	NOUN
ajssms-3700	41	34	(	(	PUNCT
ajssms-3700	41	35	ali	ali	PROPN
ajssms-3700	41	36	,	,	PUNCT
ajssms-3700	41	37	doski	doski	NOUN
ajssms-3700	41	38	,	,	PUNCT
ajssms-3700	41	39	&	&	CCONJ
ajssms-3700	41	40	mohamamed	mohamame	VERB
ajssms-3700	41	41	,	,	PUNCT
ajssms-3700	41	42	2020	2020	NUM
ajssms-3700	41	43	;	;	PUNCT
ajssms-3700	41	44	cannon	cannon	NOUN
ajssms-3700	41	45	&	&	CCONJ
ajssms-3700	41	46	homburg	homburg	PROPN
ajssms-3700	41	47	,	,	PUNCT
ajssms-3700	41	48	2001	2001	NUM
ajssms-3700	41	49	)	)	PUNCT
ajssms-3700	41	50	to	to	PART
ajssms-3700	41	51	propose	propose	VERB
ajssms-3700	41	52	a	a	DET
ajssms-3700	41	53	multidimensional	multidimensional	ADJ
ajssms-3700	41	54	scale	scale	NOUN
ajssms-3700	41	55	to	to	PART
ajssms-3700	41	56	assess	assess	VERB
ajssms-3700	41	57	relationship	relationship	NOUN
ajssms-3700	41	58	quality	quality	NOUN
ajssms-3700	41	59	(	(	PUNCT
ajssms-3700	41	60	relqual	relqual	ADJ
ajssms-3700	41	61	)	)	PUNCT
ajssms-3700	41	62	in	in	ADP
ajssms-3700	41	63	an	an	DET
ajssms-3700	41	64	exporting	export	VERB
ajssms-3700	41	65	context	context	NOUN
ajssms-3700	41	66	.	.	PUNCT
ajssms-3700	42	1	this	this	DET
ajssms-3700	42	2	new	new	ADJ
ajssms-3700	42	3	multidimensional	multidimensional	ADJ
ajssms-3700	42	4	scale	scale	NOUN
ajssms-3700	42	5	comprises	comprise	VERB
ajssms-3700	42	6	four	four	NUM
ajssms-3700	42	7	dimensions	dimension	NOUN
ajssms-3700	42	8	:	:	PUNCT
ajssms-3700	42	9	(	(	PUNCT
ajssms-3700	42	10	1	1	X
ajssms-3700	42	11	)	)	PUNCT
ajssms-3700	42	12	amount	amount	NOUN
ajssms-3700	42	13	of	of	ADP
ajssms-3700	42	14	information	information	NOUN
ajssms-3700	42	15	sharing	sharing	NOUN
ajssms-3700	42	16	in	in	ADP
ajssms-3700	42	17	the	the	DET
ajssms-3700	42	18	relationship	relationship	NOUN
ajssms-3700	42	19	,	,	PUNCT
ajssms-3700	42	20	(	(	PUNCT
ajssms-3700	42	21	2	2	X
ajssms-3700	42	22	)	)	PUNCT
ajssms-3700	42	23	communication	communication	NOUN
ajssms-3700	42	24	quality	quality	NOUN
ajssms-3700	42	25	of	of	ADP
ajssms-3700	42	26	the	the	DET
ajssms-3700	42	27	relationship	relationship	NOUN
ajssms-3700	42	28	,	,	PUNCT
ajssms-3700	42	29	(	(	PUNCT
ajssms-3700	42	30	3	3	X
ajssms-3700	42	31	)	)	PUNCT
ajssms-3700	42	32	long	long	ADJ
ajssms-3700	42	33	-	-	PUNCT
ajssms-3700	42	34	term	term	NOUN
ajssms-3700	42	35	relationship	relationship	NOUN
ajssms-3700	42	36	orientation	orientation	NOUN
ajssms-3700	42	37	and	and	CCONJ
ajssms-3700	42	38	(	(	PUNCT
ajssms-3700	42	39	4	4	X
ajssms-3700	42	40	)	)	PUNCT
ajssms-3700	42	41	satisfaction	satisfaction	NOUN
ajssms-3700	42	42	with	with	ADP
ajssms-3700	42	43	the	the	DET
ajssms-3700	42	44	relationship	relationship	NOUN
ajssms-3700	42	45	.	.	PUNCT
ajssms-3700	43	1	our	our	PRON
ajssms-3700	43	2	study	study	NOUN
ajssms-3700	43	3	furthers	further	VERB
ajssms-3700	43	4	previous	previous	ADJ
ajssms-3700	43	5	research	research	NOUN
ajssms-3700	43	6	by	by	ADP
ajssms-3700	43	7	adapting	adapt	VERB
ajssms-3700	43	8	and	and	CCONJ
ajssms-3700	43	9	testing	test	VERB
ajssms-3700	43	10	the	the	DET
ajssms-3700	43	11	four	four	NUM
ajssms-3700	43	12	scales	scale	NOUN
ajssms-3700	43	13	in	in	ADP
ajssms-3700	43	14	a	a	DET
ajssms-3700	43	15	new	new	ADJ
ajssms-3700	43	16	relationshipmarketing	relationshipmarkete	VERB
ajssms-3700	43	17	context	context	NOUN
ajssms-3700	43	18	,	,	PUNCT
ajssms-3700	43	19	the	the	DET
ajssms-3700	43	20	exporting	exporting	NOUN
ajssms-3700	43	21	–	–	PUNCT
ajssms-3700	43	22	importing	import	VERB
ajssms-3700	43	23	relationship	relationship	NOUN
ajssms-3700	43	24	.	.	PUNCT
ajssms-3700	44	1	more	more	ADV
ajssms-3700	44	2	importantly	importantly	ADV
ajssms-3700	44	3	,	,	PUNCT
ajssms-3700	44	4	our	our	PRON
ajssms-3700	44	5	study	study	NOUN
ajssms-3700	44	6	proposes	propose	VERB
ajssms-3700	44	7	the	the	DET
ajssms-3700	44	8	existence	existence	NOUN
ajssms-3700	44	9	of	of	ADP
ajssms-3700	44	10	an	an	DET
ajssms-3700	44	11	underlying	underlie	VERB
ajssms-3700	44	12	commonality	commonality	NOUN
ajssms-3700	44	13	among	among	ADP
ajssms-3700	44	14	the	the	DET
ajssms-3700	44	15	five	five	NUM
ajssms-3700	44	16	different	different	ADJ
ajssms-3700	44	17	dimensions	dimension	NOUN
ajssms-3700	44	18	and	and	CCONJ
ajssms-3700	44	19	,	,	PUNCT
ajssms-3700	44	20	hence	hence	ADV
ajssms-3700	44	21	,	,	PUNCT
ajssms-3700	44	22	tests	test	VERB
ajssms-3700	44	23	an	an	DET
ajssms-3700	44	24	integrated	integrated	ADJ
ajssms-3700	44	25	approach	approach	NOUN
ajssms-3700	44	26	to	to	ADP
ajssms-3700	44	27	the	the	DET
ajssms-3700	44	28	relationship	relationship	NOUN
ajssms-3700	44	29	quality	quality	NOUN
ajssms-3700	44	30	phenomenon	phenomenon	NOUN
ajssms-3700	44	31	by	by	ADP
ajssms-3700	44	32	integrating	integrate	VERB
ajssms-3700	44	33	the	the	DET
ajssms-3700	44	34	previously	previously	ADV
ajssms-3700	44	35	isolated	isolate	VERB
ajssms-3700	44	36	measures	measure	NOUN
ajssms-3700	44	37	into	into	ADP
ajssms-3700	44	38	a	a	DET
ajssms-3700	44	39	unique	unique	ADJ
ajssms-3700	44	40	multidimensional	multidimensional	ADJ
ajssms-3700	44	41	scale	scale	NOUN
ajssms-3700	44	42	.	.	PUNCT
ajssms-3700	45	1	the	the	DET
ajssms-3700	45	2	nature	nature	NOUN
ajssms-3700	45	3	and	and	CCONJ
ajssms-3700	45	4	role	role	NOUN
ajssms-3700	45	5	of	of	ADP
ajssms-3700	45	6	service	service	NOUN
ajssms-3700	45	7	quality	quality	NOUN
ajssms-3700	45	8	is	be	AUX
ajssms-3700	45	9	a	a	DET
ajssms-3700	45	10	complex	complex	ADJ
ajssms-3700	45	11	construct	construct	NOUN
ajssms-3700	45	12	that	that	PRON
ajssms-3700	45	13	is	be	AUX
ajssms-3700	45	14	one	one	NUM
ajssms-3700	45	15	of	of	ADP
ajssms-3700	45	16	the	the	DET
ajssms-3700	45	17	most	most	ADV
ajssms-3700	45	18	investigated	investigate	VERB
ajssms-3700	45	19	constructs	construct	NOUN
ajssms-3700	45	20	in	in	ADP
ajssms-3700	45	21	the	the	DET
ajssms-3700	45	22	marketing	marketing	NOUN
ajssms-3700	45	23	discipline	discipline	NOUN
ajssms-3700	45	24	(	(	PUNCT
ajssms-3700	45	25	iaccobucci	iaccobucci	PROPN
ajssms-3700	45	26	,	,	PUNCT
ajssms-3700	45	27	1998	1998	NUM
ajssms-3700	45	28	)	)	PUNCT
ajssms-3700	45	29	.	.	PUNCT
ajssms-3700	46	1	it	it	PRON
ajssms-3700	46	2	is	be	AUX
ajssms-3700	46	3	generally	generally	ADV
ajssms-3700	46	4	viewed	view	VERB
ajssms-3700	46	5	as	as	ADP
ajssms-3700	46	6	an	an	DET
ajssms-3700	46	7	overall	overall	ADJ
ajssms-3700	46	8	evaluation	evaluation	NOUN
ajssms-3700	46	9	of	of	ADP
ajssms-3700	46	10	the	the	DET
ajssms-3700	46	11	service	service	NOUN
ajssms-3700	46	12	provided	provide	VERB
ajssms-3700	46	13	(	(	PUNCT
ajssms-3700	46	14	taylor	taylor	PROPN
ajssms-3700	46	15	&	&	CCONJ
ajssms-3700	46	16	baker	baker	PROPN
ajssms-3700	46	17	,	,	PUNCT
ajssms-3700	46	18	1994	1994	NUM
ajssms-3700	46	19	)	)	PUNCT
ajssms-3700	46	20	.	.	PUNCT
ajssms-3700	47	1	it	it	PRON
ajssms-3700	47	2	has	have	AUX
ajssms-3700	47	3	also	also	ADV
ajssms-3700	47	4	been	be	AUX
ajssms-3700	47	5	viewed	view	VERB
ajssms-3700	47	6	as	as	ADP
ajssms-3700	47	7	a	a	DET
ajssms-3700	47	8	multidimensional	multidimensional	ADJ
ajssms-3700	47	9	construct	construct	NOUN
ajssms-3700	47	10	formed	form	VERB
ajssms-3700	47	11	from	from	ADP
ajssms-3700	47	12	the	the	DET
ajssms-3700	47	13	consumer	consumer	NOUN
ajssms-3700	47	14	’s	’s	PART
ajssms-3700	47	15	evaluation	evaluation	NOUN
ajssms-3700	47	16	of	of	ADP
ajssms-3700	47	17	a	a	DET
ajssms-3700	47	18	number	number	NOUN
ajssms-3700	47	19	of	of	ADP
ajssms-3700	47	20	service	service	NOUN
ajssms-3700	47	21	-	-	PUNCT
ajssms-3700	47	22	related	relate	VERB
ajssms-3700	47	23	attributes	attribute	NOUN
ajssms-3700	47	24	(	(	PUNCT
ajssms-3700	47	25	brady	brady	PROPN
ajssms-3700	47	26	&	&	CCONJ
ajssms-3700	47	27	cronin	cronin	PROPN
ajssms-3700	47	28	,	,	PUNCT
ajssms-3700	47	29	2001	2001	NUM
ajssms-3700	47	30	)	)	PUNCT
ajssms-3700	47	31	.	.	PUNCT
ajssms-3700	48	1	the	the	DET
ajssms-3700	48	2	service	service	NOUN
ajssms-3700	48	3	quality	quality	NOUN
ajssms-3700	48	4	literature	literature	NOUN
ajssms-3700	48	5	has	have	AUX
ajssms-3700	48	6	seen	see	VERB
ajssms-3700	48	7	a	a	DET
ajssms-3700	48	8	substantial	substantial	ADJ
ajssms-3700	48	9	debate	debate	NOUN
ajssms-3700	48	10	on	on	ADP
ajssms-3700	48	11	the	the	DET
ajssms-3700	48	12	nature	nature	NOUN
ajssms-3700	48	13	and	and	CCONJ
ajssms-3700	48	14	dimensionality	dimensionality	NOUN
ajssms-3700	48	15	of	of	ADP
ajssms-3700	48	16	the	the	DET
ajssms-3700	48	17	construct	construct	NOUN
ajssms-3700	48	18	.	.	PUNCT
ajssms-3700	49	1	most	most	ADJ
ajssms-3700	49	2	of	of	ADP
ajssms-3700	49	3	this	this	DET
ajssms-3700	49	4	debate	debate	NOUN
ajssms-3700	49	5	centered	center	VERB
ajssms-3700	49	6	on	on	ADP
ajssms-3700	49	7	the	the	DET
ajssms-3700	49	8	dimensionality	dimensionality	NOUN
ajssms-3700	49	9	of	of	ADP
ajssms-3700	49	10	the	the	DET
ajssms-3700	49	11	servqual	servqual	ADJ
ajssms-3700	49	12	scale	scale	NOUN
ajssms-3700	49	13	and	and	CCONJ
ajssms-3700	49	14	the	the	DET
ajssms-3700	49	15	appropriateness	appropriateness	NOUN
ajssms-3700	49	16	of	of	ADP
ajssms-3700	49	17	measuring	measure	VERB
ajssms-3700	49	18	service	service	NOUN
ajssms-3700	49	19	quality	quality	NOUN
ajssms-3700	49	20	as	as	ADP
ajssms-3700	49	21	a	a	DET
ajssms-3700	49	22	gap	gap	NOUN
ajssms-3700	49	23	between	between	ADP
ajssms-3700	49	24	customer	customer	NOUN
ajssms-3700	49	25	expectations	expectation	NOUN
ajssms-3700	49	26	and	and	CCONJ
ajssms-3700	49	27	customer	customer	NOUN
ajssms-3700	49	28	evaluations	evaluation	NOUN
ajssms-3700	49	29	of	of	ADP
ajssms-3700	49	30	performance	performance	NOUN
ajssms-3700	49	31	(	(	PUNCT
ajssms-3700	49	32	parasuraman	parasuraman	NOUN
ajssms-3700	49	33	,	,	PUNCT
ajssms-3700	49	34	zeithaml	zeithaml	PROPN
ajssms-3700	49	35	,	,	PUNCT
ajssms-3700	49	36	&	&	CCONJ
ajssms-3700	49	37	berry	berry	PROPN
ajssms-3700	49	38	,	,	PUNCT
ajssms-3700	49	39	1991	1991	NUM
ajssms-3700	49	40	)	)	PUNCT
ajssms-3700	49	41	.	.	PUNCT
ajssms-3700	50	1	the	the	DET
ajssms-3700	50	2	result	result	NOUN
ajssms-3700	50	3	of	of	ADP
ajssms-3700	50	4	this	this	DET
ajssms-3700	50	5	debate	debate	NOUN
ajssms-3700	50	6	was	be	AUX
ajssms-3700	50	7	general	general	ADJ
ajssms-3700	50	8	agreement	agreement	NOUN
ajssms-3700	50	9	that	that	PRON
ajssms-3700	50	10	it	it	PRON
ajssms-3700	50	11	is	be	AUX
ajssms-3700	50	12	not	not	PART
ajssms-3700	50	13	necessary	necessary	ADJ
ajssms-3700	50	14	to	to	PART
ajssms-3700	50	15	measure	measure	VERB
ajssms-3700	50	16	consumer	consumer	NOUN
ajssms-3700	50	17	expectations	expectation	NOUN
ajssms-3700	50	18	of	of	ADP
ajssms-3700	50	19	service	service	NOUN
ajssms-3700	50	20	performance	performance	NOUN
ajssms-3700	50	21	in	in	ADP
ajssms-3700	50	22	measuring	measure	VERB
ajssms-3700	50	23	the	the	DET
ajssms-3700	50	24	service	service	NOUN
ajssms-3700	50	25	quality	quality	NOUN
ajssms-3700	50	26	construct	construct	NOUN
ajssms-3700	50	27	(	(	PUNCT
ajssms-3700	50	28	zeithaml	zeithaml	PROPN
ajssms-3700	50	29	,	,	PUNCT
ajssms-3700	50	30	berry	berry	NOUN
ajssms-3700	50	31	,	,	PUNCT
ajssms-3700	50	32	&	&	CCONJ
ajssms-3700	50	33	parasuraman	parasuraman	NOUN
ajssms-3700	50	34	,	,	PUNCT
ajssms-3700	50	35	1996	1996	NUM
ajssms-3700	50	36	)	)	PUNCT
ajssms-3700	50	37	.	.	PUNCT
ajssms-3700	51	1	even	even	ADV
ajssms-3700	51	2	though	though	SCONJ
ajssms-3700	51	3	it	it	PRON
ajssms-3700	51	4	is	be	AUX
ajssms-3700	51	5	a	a	DET
ajssms-3700	51	6	widely	widely	ADV
ajssms-3700	51	7	use	use	NOUN
ajssms-3700	51	8	as	as	ADP
ajssms-3700	51	9	measure	measure	NOUN
ajssms-3700	51	10	of	of	ADP
ajssms-3700	51	11	service	service	NOUN
ajssms-3700	51	12	quality	quality	NOUN
ajssms-3700	51	13	,	,	PUNCT
ajssms-3700	51	14	one	one	NUM
ajssms-3700	51	15	of	of	ADP
ajssms-3700	51	16	the	the	DET
ajssms-3700	51	17	serious	serious	ADJ
ajssms-3700	51	18	deficiencies	deficiency	NOUN
ajssms-3700	51	19	of	of	ADP
ajssms-3700	51	20	the	the	DET
ajssms-3700	51	21	servqual	servqual	ADJ
ajssms-3700	51	22	scale	scale	NOUN
ajssms-3700	51	23	is	be	AUX
ajssms-3700	51	24	that	that	SCONJ
ajssms-3700	51	25	it	it	PRON
ajssms-3700	51	26	captures	capture	VERB
ajssms-3700	51	27	less	less	ADJ
ajssms-3700	51	28	than	than	ADP
ajssms-3700	51	29	the	the	DET
ajssms-3700	51	30	full	full	ADJ
ajssms-3700	51	31	spectrum	spectrum	NOUN
ajssms-3700	51	32	of	of	ADP
ajssms-3700	51	33	issues	issue	NOUN
ajssms-3700	51	34	and	and	CCONJ
ajssms-3700	51	35	attributes	attribute	NOUN
ajssms-3700	51	36	on	on	ADP
ajssms-3700	51	37	which	which	PRON
ajssms-3700	51	38	consumers	consumer	NOUN
ajssms-3700	51	39	evaluate	evaluate	VERB
ajssms-3700	51	40	service	service	NOUN
ajssms-3700	51	41	quality	quality	NOUN
ajssms-3700	51	42	.	.	PUNCT
ajssms-3700	52	1	in	in	ADP
ajssms-3700	52	2	resolving	resolve	VERB
ajssms-3700	52	3	this	this	DET
ajssms-3700	52	4	problem	problem	NOUN
ajssms-3700	52	5	,	,	PUNCT
ajssms-3700	52	6	an	an	DET
ajssms-3700	52	7	alternative	alternative	ADJ
ajssms-3700	52	8	position	position	NOUN
ajssms-3700	52	9	is	be	AUX
ajssms-3700	52	10	that	that	SCONJ
ajssms-3700	52	11	there	there	PRON
ajssms-3700	52	12	are	be	VERB
ajssms-3700	52	13	three	three	NUM
ajssms-3700	52	14	major	major	ADJ
ajssms-3700	52	15	dimensional	dimensional	ADJ
ajssms-3700	52	16	antecedents	antecedent	NOUN
ajssms-3700	52	17	of	of	ADP
ajssms-3700	52	18	overall	overall	ADJ
ajssms-3700	52	19	service	service	NOUN
ajssms-3700	52	20	quality	quality	NOUN
ajssms-3700	52	21	;	;	PUNCT
ajssms-3700	52	22	interaction	interaction	NOUN
ajssms-3700	52	23	quality	quality	NOUN
ajssms-3700	52	24	,	,	PUNCT
ajssms-3700	52	25	outcome	outcome	NOUN
ajssms-3700	52	26	quality	quality	NOUN
ajssms-3700	52	27	and	and	CCONJ
ajssms-3700	52	28	environment	environment	NOUN
ajssms-3700	52	29	quality	quality	NOUN
ajssms-3700	52	30	and	and	CCONJ
ajssms-3700	52	31	in	in	ADP
ajssms-3700	52	32	addition	addition	NOUN
ajssms-3700	52	33	each	each	DET
ajssms-3700	52	34	dimension	dimension	NOUN
ajssms-3700	52	35	may	may	AUX
ajssms-3700	52	36	have	have	VERB
ajssms-3700	52	37	a	a	DET
ajssms-3700	52	38	number	number	NOUN
ajssms-3700	52	39	of	of	ADP
ajssms-3700	52	40	sub	sub	NOUN
ajssms-3700	52	41	-	-	NOUN
ajssms-3700	52	42	dimensions	dimension	NOUN
ajssms-3700	52	43	(	(	PUNCT
ajssms-3700	52	44	brady	brady	PROPN
ajssms-3700	52	45	&	&	CCONJ
ajssms-3700	52	46	cronin	cronin	PROPN
ajssms-3700	52	47	,	,	PUNCT
ajssms-3700	52	48	2001	2001	NUM
ajssms-3700	52	49	)	)	PUNCT
ajssms-3700	52	50	.	.	PUNCT
ajssms-3700	53	1	the	the	DET
ajssms-3700	53	2	nature	nature	NOUN
ajssms-3700	53	3	of	of	ADP
ajssms-3700	53	4	interaction	interaction	NOUN
ajssms-3700	53	5	quality	quality	NOUN
ajssms-3700	53	6	is	be	AUX
ajssms-3700	53	7	that	that	SCONJ
ajssms-3700	53	8	what	what	PRON
ajssms-3700	53	9	goes	go	VERB
ajssms-3700	53	10	on	on	ADP
ajssms-3700	53	11	in	in	ADP
ajssms-3700	53	12	the	the	DET
ajssms-3700	53	13	service	service	NOUN
ajssms-3700	53	14	encounter	encounter	NOUN
ajssms-3700	53	15	between	between	ADP
ajssms-3700	53	16	the	the	DET
ajssms-3700	53	17	customer	customer	NOUN
ajssms-3700	53	18	and	and	CCONJ
ajssms-3700	53	19	the	the	DET
ajssms-3700	53	20	service	service	NOUN
ajssms-3700	53	21	provider	provider	NOUN
ajssms-3700	53	22	is	be	AUX
ajssms-3700	53	23	a	a	DET
ajssms-3700	53	24	key	key	ADJ
ajssms-3700	53	25	determinant	determinant	NOUN
ajssms-3700	53	26	of	of	ADP
ajssms-3700	53	27	the	the	DET
ajssms-3700	53	28	customer	customer	NOUN
ajssms-3700	53	29	’s	’s	PART
ajssms-3700	53	30	evaluation	evaluation	NOUN
ajssms-3700	53	31	of	of	ADP
ajssms-3700	53	32	service	service	NOUN
ajssms-3700	53	33	quality	quality	NOUN
ajssms-3700	53	34	,	,	PUNCT
ajssms-3700	53	35	environment	environment	NOUN
ajssms-3700	53	36	quality	quality	NOUN
ajssms-3700	53	37	relates	relate	VERB
ajssms-3700	53	38	to	to	ADP
ajssms-3700	53	39	the	the	DET
ajssms-3700	53	40	extent	extent	NOUN
ajssms-3700	53	41	to	to	PART
ajssms-3700	53	42	which	which	PRON
ajssms-3700	53	43	the	the	DET
ajssms-3700	53	44	tangible	tangible	ADJ
ajssms-3700	53	45	features	feature	NOUN
ajssms-3700	53	46	of	of	ADP
ajssms-3700	53	47	the	the	DET
ajssms-3700	53	48	service	service	NOUN
ajssms-3700	53	49	-	-	PUNCT
ajssms-3700	53	50	place	place	NOUN
ajssms-3700	53	51	play	play	VERB
ajssms-3700	53	52	a	a	DET
ajssms-3700	53	53	formative	formative	ADJ
ajssms-3700	53	54	role	role	NOUN
ajssms-3700	53	55	in	in	ADP
ajssms-3700	53	56	consumer	consumer	NOUN
ajssms-3700	53	57	perceptions	perception	NOUN
ajssms-3700	53	58	of	of	ADP
ajssms-3700	53	59	overall	overall	ADJ
ajssms-3700	53	60	service	service	NOUN
ajssms-3700	53	61	quality	quality	NOUN
ajssms-3700	53	62	(	(	PUNCT
ajssms-3700	53	63	brady	brady	PROPN
ajssms-3700	53	64	&	&	CCONJ
ajssms-3700	53	65	cronin	cronin	PROPN
ajssms-3700	53	66	,	,	PUNCT
ajssms-3700	53	67	2001	2001	NUM
ajssms-3700	53	68	)	)	PUNCT
ajssms-3700	53	69	.	.	PUNCT
ajssms-3700	54	1	servqual	servqual	PROPN
ajssms-3700	54	2	is	be	AUX
ajssms-3700	54	3	a	a	DET
ajssms-3700	54	4	generic	generic	ADJ
ajssms-3700	54	5	instrument	instrument	NOUN
ajssms-3700	54	6	for	for	ADP
ajssms-3700	54	7	measuring	measure	VERB
ajssms-3700	54	8	perceived	perceive	VERB
ajssms-3700	54	9	service	service	NOUN
ajssms-3700	54	10	quality	quality	NOUN
ajssms-3700	54	11	that	that	PRON
ajssms-3700	54	12	is	be	AUX
ajssms-3700	54	13	viewed	view	VERB
ajssms-3700	54	14	as	as	ADP
ajssms-3700	54	15	the	the	DET
ajssms-3700	54	16	degree	degree	NOUN
ajssms-3700	54	17	and	and	CCONJ
ajssms-3700	54	18	direction	direction	NOUN
ajssms-3700	54	19	of	of	ADP
ajssms-3700	54	20	discrepancy	discrepancy	NOUN
ajssms-3700	54	21	between	between	ADP
ajssms-3700	54	22	consumers	consumer	NOUN
ajssms-3700	54	23	’	’	PART
ajssms-3700	54	24	perceptions	perception	NOUN
ajssms-3700	54	25	and	and	CCONJ
ajssms-3700	54	26	expectations	expectation	NOUN
ajssms-3700	54	27	.	.	PUNCT
ajssms-3700	55	1	thus	thus	ADV
ajssms-3700	55	2	,	,	PUNCT
ajssms-3700	55	3	service	service	NOUN
ajssms-3700	55	4	quality	quality	NOUN
ajssms-3700	55	5	,	,	PUNCT
ajssms-3700	55	6	as	as	SCONJ
ajssms-3700	55	7	perceived	perceive	VERB
ajssms-3700	55	8	by	by	ADP
ajssms-3700	55	9	consumers	consumer	NOUN
ajssms-3700	55	10	,	,	PUNCT
ajssms-3700	55	11	stems	stem	VERB
ajssms-3700	55	12	from	from	ADP
ajssms-3700	55	13	a	a	DET
ajssms-3700	55	14	comparison	comparison	NOUN
ajssms-3700	55	15	of	of	ADP
ajssms-3700	55	16	what	what	PRON
ajssms-3700	55	17	they	they	PRON
ajssms-3700	55	18	feel	feel	VERB
ajssms-3700	55	19	service	service	NOUN
ajssms-3700	55	20	providers	provider	NOUN
ajssms-3700	55	21	should	should	AUX
ajssms-3700	55	22	offer	offer	VERB
ajssms-3700	55	23	with	with	ADP
ajssms-3700	55	24	their	their	PRON
ajssms-3700	55	25	perceptions	perception	NOUN
ajssms-3700	55	26	of	of	ADP
ajssms-3700	55	27	the	the	DET
ajssms-3700	55	28	performance	performance	NOUN
ajssms-3700	55	29	of	of	ADP
ajssms-3700	55	30	service	service	NOUN
ajssms-3700	55	31	provided	provide	VERB
ajssms-3700	55	32	by	by	ADP
ajssms-3700	55	33	service	service	NOUN
ajssms-3700	55	34	providers	provider	NOUN
ajssms-3700	55	35	(	(	PUNCT
ajssms-3700	55	36	zeithaml	zeithaml	PROPN
ajssms-3700	55	37	et	et	PROPN
ajssms-3700	55	38	al	al	PROPN
ajssms-3700	55	39	.	.	PROPN
ajssms-3700	55	40	,	,	PUNCT
ajssms-3700	55	41	1996	1996	NUM
ajssms-3700	55	42	)	)	PUNCT
ajssms-3700	55	43	.	.	PUNCT
ajssms-3700	56	1	the	the	DET
ajssms-3700	56	2	researchers	researcher	NOUN
ajssms-3700	56	3	also	also	ADV
ajssms-3700	56	4	identified	identify	VERB
ajssms-3700	56	5	that	that	SCONJ
ajssms-3700	56	6	there	there	PRON
ajssms-3700	56	7	are	be	VERB
ajssms-3700	56	8	five	five	NUM
ajssms-3700	56	9	dimensions	dimension	NOUN
ajssms-3700	56	10	to	to	PART
ajssms-3700	56	11	service	service	NOUN
ajssms-3700	56	12	quality	quality	NOUN
ajssms-3700	56	13	.	.	PUNCT
ajssms-3700	57	1	the	the	DET
ajssms-3700	57	2	following	follow	VERB
ajssms-3700	57	3	is	be	AUX
ajssms-3700	57	4	a	a	DET
ajssms-3700	57	5	list	list	NOUN
ajssms-3700	57	6	of	of	ADP
ajssms-3700	57	7	the	the	DET
ajssms-3700	57	8	five	five	NUM
ajssms-3700	57	9	dimensions	dimension	NOUN
ajssms-3700	57	10	and	and	CCONJ
ajssms-3700	57	11	a	a	DET
ajssms-3700	57	12	brief	brief	ADJ
ajssms-3700	57	13	description	description	NOUN
ajssms-3700	57	14	of	of	ADP
ajssms-3700	57	15	each	each	PRON
ajssms-3700	57	16	:	:	PUNCT
ajssms-3700	57	17	1	1	X
ajssms-3700	57	18	.	.	X
ajssms-3700	57	19	tangibles	tangible	NOUN
ajssms-3700	57	20	:	:	PUNCT
ajssms-3700	57	21	(	(	PUNCT
ajssms-3700	57	22	physical	physical	ADJ
ajssms-3700	57	23	facilities	facility	NOUN
ajssms-3700	57	24	,	,	PUNCT
ajssms-3700	57	25	equipment	equipment	NOUN
ajssms-3700	57	26	,	,	PUNCT
ajssms-3700	57	27	and	and	CCONJ
ajssms-3700	57	28	appearance	appearance	NOUN
ajssms-3700	57	29	of	of	ADP
ajssms-3700	57	30	personnel	personnel	NOUN
ajssms-3700	57	31	)	)	PUNCT
ajssms-3700	57	32	.	.	PUNCT
ajssms-3700	58	1	2	2	X
ajssms-3700	58	2	.	.	X
ajssms-3700	58	3	reliability	reliability	NOUN
ajssms-3700	58	4	:	:	PUNCT
ajssms-3700	58	5	(	(	PUNCT
ajssms-3700	58	6	ability	ability	NOUN
ajssms-3700	58	7	to	to	PART
ajssms-3700	58	8	perform	perform	VERB
ajssms-3700	58	9	the	the	DET
ajssms-3700	58	10	promised	promise	VERB
ajssms-3700	58	11	service	service	NOUN
ajssms-3700	58	12	dependably	dependably	ADV
ajssms-3700	58	13	and	and	CCONJ
ajssms-3700	58	14	accurately	accurately	ADV
ajssms-3700	58	15	)	)	PUNCT
ajssms-3700	58	16	.	.	PUNCT
ajssms-3700	59	1	3	3	X
ajssms-3700	59	2	.	.	X
ajssms-3700	59	3	responsiveness	responsiveness	NOUN
ajssms-3700	59	4	:	:	PUNCT
ajssms-3700	59	5	(	(	PUNCT
ajssms-3700	59	6	willingness	willingness	NOUN
ajssms-3700	59	7	to	to	PART
ajssms-3700	59	8	help	help	VERB
ajssms-3700	59	9	customers	customer	NOUN
ajssms-3700	59	10	and	and	CCONJ
ajssms-3700	59	11	provide	provide	VERB
ajssms-3700	59	12	prompt	prompt	ADJ
ajssms-3700	59	13	service	service	NOUN
ajssms-3700	59	14	)	)	PUNCT
ajssms-3700	59	15	.	.	PUNCT
ajssms-3700	60	1	4	4	X
ajssms-3700	60	2	.	.	X
ajssms-3700	60	3	assurance	assurance	NOUN
ajssms-3700	60	4	:	:	PUNCT
ajssms-3700	60	5	(	(	PUNCT
ajssms-3700	60	6	knowledge	knowledge	NOUN
ajssms-3700	60	7	and	and	CCONJ
ajssms-3700	60	8	courtesy	courtesy	NOUN
ajssms-3700	60	9	of	of	ADP
ajssms-3700	60	10	employees	employee	NOUN
ajssms-3700	60	11	and	and	CCONJ
ajssms-3700	60	12	their	their	PRON
ajssms-3700	60	13	ability	ability	NOUN
ajssms-3700	60	14	to	to	PART
ajssms-3700	60	15	inspire	inspire	VERB
ajssms-3700	60	16	trust	trust	NOUN
ajssms-3700	60	17	and	and	CCONJ
ajssms-3700	60	18	confidence	confidence	NOUN
ajssms-3700	60	19	)	)	PUNCT
ajssms-3700	60	20	.	.	PUNCT
ajssms-3700	61	1	5	5	X
ajssms-3700	61	2	.	.	X
ajssms-3700	61	3	empathy	empathy	NOUN
ajssms-3700	61	4	:	:	PUNCT
ajssms-3700	61	5	(	(	PUNCT
ajssms-3700	61	6	caring	care	VERB
ajssms-3700	61	7	,	,	PUNCT
ajssms-3700	61	8	individualized	individualized	ADJ
ajssms-3700	61	9	attention	attention	NOUN
ajssms-3700	61	10	the	the	DET
ajssms-3700	61	11	firm	firm	NOUN
ajssms-3700	61	12	provides	provide	VERB
ajssms-3700	61	13	its	its	PRON
ajssms-3700	61	14	customers	customer	NOUN
ajssms-3700	61	15	)	)	PUNCT
ajssms-3700	61	16	.	.	PUNCT
ajssms-3700	62	1	among	among	ADP
ajssms-3700	62	2	the	the	DET
ajssms-3700	62	3	five	five	NUM
ajssms-3700	62	4	dimensions	dimension	NOUN
ajssms-3700	62	5	,	,	PUNCT
ajssms-3700	62	6	reliability	reliability	NOUN
ajssms-3700	62	7	was	be	AUX
ajssms-3700	62	8	found	find	VERB
ajssms-3700	62	9	to	to	PART
ajssms-3700	62	10	be	be	AUX
ajssms-3700	62	11	the	the	DET
ajssms-3700	62	12	most	most	ADV
ajssms-3700	62	13	important	important	ADJ
ajssms-3700	62	14	of	of	ADP
ajssms-3700	62	15	the	the	DET
ajssms-3700	62	16	five	five	NUM
ajssms-3700	62	17	dimensions	dimension	NOUN
ajssms-3700	62	18	for	for	ADP
ajssms-3700	62	19	lodging	lodge	VERB
ajssms-3700	62	20	consumers	consumer	NOUN
ajssms-3700	62	21	followed	follow	VERB
ajssms-3700	62	22	,	,	PUNCT
ajssms-3700	62	23	in	in	ADP
ajssms-3700	62	24	ranking	ranking	NOUN
ajssms-3700	62	25	,	,	PUNCT
ajssms-3700	62	26	by	by	ADP
ajssms-3700	62	27	assurance	assurance	NOUN
ajssms-3700	62	28	,	,	PUNCT
ajssms-3700	62	29	responsiveness	responsiveness	NOUN
ajssms-3700	62	30	,	,	PUNCT
ajssms-3700	62	31	tangibles	tangible	NOUN
ajssms-3700	62	32	,	,	PUNCT
ajssms-3700	62	33	and	and	CCONJ
ajssms-3700	62	34	empathy	empathy	NOUN
ajssms-3700	62	35	(	(	PUNCT
ajssms-3700	62	36	ali	ali	PROPN
ajssms-3700	62	37	et	et	PROPN
ajssms-3700	62	38	al	al	PROPN
ajssms-3700	62	39	.	.	PROPN
ajssms-3700	62	40	,	,	PUNCT
ajssms-3700	62	41	2020	2020	NUM
ajssms-3700	62	42	;	;	PUNCT
ajssms-3700	62	43	knutson	knutson	PROPN
ajssms-3700	62	44	,	,	PUNCT
ajssms-3700	62	45	wullaert	wullaert	PROPN
ajssms-3700	62	46	,	,	PUNCT
ajssms-3700	62	47	patton	patton	PROPN
ajssms-3700	62	48	,	,	PUNCT
ajssms-3700	62	49	&	&	CCONJ
ajssms-3700	62	50	yokoyama	yokoyama	PROPN
ajssms-3700	62	51	,	,	PUNCT
ajssms-3700	62	52	1990	1990	NUM
ajssms-3700	62	53	)	)	PUNCT
ajssms-3700	62	54	.	.	PUNCT
ajssms-3700	63	1	subsequently	subsequently	ADV
ajssms-3700	63	2	,	,	PUNCT
ajssms-3700	63	3	they	they	PRON
ajssms-3700	63	4	analyzed	analyze	VERB
ajssms-3700	63	5	the	the	DET
ajssms-3700	63	6	statistical	statistical	ADJ
ajssms-3700	63	7	methodology	methodology	NOUN
ajssms-3700	63	8	itself	itself	PRON
ajssms-3700	63	9	,	,	PUNCT
ajssms-3700	63	10	comparing	compare	VERB
ajssms-3700	63	11	the	the	DET
ajssms-3700	63	12	uses	use	NOUN
ajssms-3700	63	13	of	of	ADP
ajssms-3700	63	14	confirmatory	confirmatory	ADJ
ajssms-3700	63	15	analysis	analysis	NOUN
ajssms-3700	63	16	versus	versus	ADP
ajssms-3700	63	17	factor	factor	NOUN
ajssms-3700	63	18	analysis	analysis	NOUN
ajssms-3700	63	19	in	in	ADP
ajssms-3700	63	20	index	index	NOUN
ajssms-3700	63	21	testing	testing	NOUN
ajssms-3700	63	22	and	and	CCONJ
ajssms-3700	63	23	refinement	refinement	NOUN
ajssms-3700	63	24	.	.	PUNCT
ajssms-3700	64	1	a	a	DET
ajssms-3700	64	2	second	second	ADJ
ajssms-3700	64	3	debate	debate	NOUN
ajssms-3700	64	4	within	within	ADP
ajssms-3700	64	5	the	the	DET
ajssms-3700	64	6	literature	literature	NOUN
ajssms-3700	64	7	pertains	pertain	VERB
ajssms-3700	64	8	to	to	ADP
ajssms-3700	64	9	the	the	DET
ajssms-3700	64	10	relationship	relationship	NOUN
ajssms-3700	64	11	between	between	ADP
ajssms-3700	64	12	service	service	NOUN
ajssms-3700	64	13	quality	quality	NOUN
ajssms-3700	64	14	and	and	CCONJ
ajssms-3700	64	15	customer	customer	NOUN
ajssms-3700	64	16	satisfaction	satisfaction	NOUN
ajssms-3700	64	17	.	.	PUNCT
ajssms-3700	65	1	satisfied	satisfied	ADJ
ajssms-3700	65	2	customers	customer	NOUN
ajssms-3700	65	3	tend	tend	VERB
ajssms-3700	65	4	to	to	PART
ajssms-3700	65	5	be	be	AUX
ajssms-3700	65	6	loyal	loyal	ADJ
ajssms-3700	65	7	to	to	ADP
ajssms-3700	65	8	the	the	DET
ajssms-3700	65	9	company	company	NOUN
ajssms-3700	65	10	and	and	CCONJ
ajssms-3700	65	11	more	more	ADV
ajssms-3700	65	12	likely	likely	ADJ
ajssms-3700	65	13	to	to	PART
ajssms-3700	65	14	return	return	VERB
ajssms-3700	65	15	.	.	PUNCT
ajssms-3700	66	1	understanding	understand	VERB
ajssms-3700	66	2	satisfaction	satisfaction	NOUN
ajssms-3700	66	3	is	be	AUX
ajssms-3700	66	4	important	important	ADJ
ajssms-3700	66	5	in	in	ADP
ajssms-3700	66	6	the	the	DET
ajssms-3700	66	7	sense	sense	NOUN
ajssms-3700	66	8	that	that	SCONJ
ajssms-3700	66	9	dissatisfied	dissatisfied	ADJ
ajssms-3700	66	10	customers	customer	NOUN
ajssms-3700	66	11	rarely	rarely	ADV
ajssms-3700	66	12	complain	complain	VERB
ajssms-3700	66	13	,	,	PUNCT
ajssms-3700	66	14	but	but	CCONJ
ajssms-3700	66	15	rather	rather	ADV
ajssms-3700	66	16	simply	simply	ADV
ajssms-3700	66	17	purchase	purchase	VERB
ajssms-3700	66	18	from	from	ADP
ajssms-3700	66	19	another	another	DET
ajssms-3700	66	20	service	service	NOUN
ajssms-3700	66	21	provider	provider	NOUN
ajssms-3700	66	22	(	(	PUNCT
ajssms-3700	66	23	milbourn	milbourn	NOUN
ajssms-3700	66	24	,	,	PUNCT
ajssms-3700	66	25	1998	1998	NUM
ajssms-3700	66	26	)	)	PUNCT
ajssms-3700	66	27	.	.	PUNCT
ajssms-3700	67	1	asian	asian	ADJ
ajssms-3700	67	2	journal	journal	PROPN
ajssms-3700	67	3	of	of	ADP
ajssms-3700	67	4	social	social	ADJ
ajssms-3700	67	5	sciences	sciences	PROPN
ajssms-3700	67	6	and	and	CCONJ
ajssms-3700	67	7	management	management	NOUN
ajssms-3700	67	8	studies	study	NOUN
ajssms-3700	67	9	,	,	PUNCT
ajssms-3700	67	10	2022	2022	NUM
ajssms-3700	67	11	,	,	PUNCT
ajssms-3700	67	12	9(1	9(1	NUM
ajssms-3700	67	13	):	):	PUNCT
ajssms-3700	67	14	11	11	NUM
ajssms-3700	67	15	-	-	SYM
ajssms-3700	67	16	17	17	NUM
ajssms-3700	67	17	13	13	NUM
ajssms-3700	67	18	©	©	PROPN
ajssms-3700	67	19	2022	2022	NUM
ajssms-3700	67	20	by	by	ADP
ajssms-3700	67	21	the	the	DET
ajssms-3700	67	22	authors	author	NOUN
ajssms-3700	67	23	;	;	PUNCT
ajssms-3700	67	24	licensee	licensee	PROPN
ajssms-3700	67	25	asian	asian	ADJ
ajssms-3700	67	26	online	online	PROPN
ajssms-3700	67	27	journal	journal	PROPN
ajssms-3700	67	28	publishing	publishing	NOUN
ajssms-3700	67	29	group	group	NOUN
ajssms-3700	67	30	satisfaction	satisfaction	NOUN
ajssms-3700	67	31	is	be	AUX
ajssms-3700	67	32	most	most	ADV
ajssms-3700	67	33	commonly	commonly	ADV
ajssms-3700	67	34	described	describe	VERB
ajssms-3700	67	35	in	in	ADP
ajssms-3700	67	36	terms	term	NOUN
ajssms-3700	67	37	of	of	ADP
ajssms-3700	67	38	the	the	DET
ajssms-3700	67	39	disconfirmation	disconfirmation	NOUN
ajssms-3700	67	40	approach	approach	NOUN
ajssms-3700	67	41	,	,	PUNCT
ajssms-3700	67	42	which	which	PRON
ajssms-3700	67	43	describes	describe	VERB
ajssms-3700	67	44	it	it	PRON
ajssms-3700	67	45	as	as	ADP
ajssms-3700	67	46	the	the	DET
ajssms-3700	67	47	variation	variation	NOUN
ajssms-3700	67	48	between	between	ADP
ajssms-3700	67	49	a	a	DET
ajssms-3700	67	50	customer	customer	NOUN
ajssms-3700	67	51	’s	’s	PART
ajssms-3700	67	52	pre	pre	ADJ
ajssms-3700	67	53	-	-	ADJ
ajssms-3700	67	54	purchase	purchase	ADJ
ajssms-3700	67	55	expectations	expectation	NOUN
ajssms-3700	67	56	and	and	CCONJ
ajssms-3700	67	57	post	post	ADJ
ajssms-3700	67	58	-	-	ADJ
ajssms-3700	67	59	purchase	purchase	ADJ
ajssms-3700	67	60	perceptions	perception	NOUN
ajssms-3700	67	61	of	of	ADP
ajssms-3700	67	62	the	the	DET
ajssms-3700	67	63	actual	actual	ADJ
ajssms-3700	67	64	service	service	NOUN
ajssms-3700	67	65	performed	perform	VERB
ajssms-3700	67	66	(	(	PUNCT
ajssms-3700	67	67	o'neill	o'neill	PROPN
ajssms-3700	67	68	,	,	PUNCT
ajssms-3700	67	69	2001	2001	NUM
ajssms-3700	67	70	)	)	PUNCT
ajssms-3700	67	71	.	.	PUNCT
ajssms-3700	68	1	the	the	DET
ajssms-3700	68	2	general	general	ADJ
ajssms-3700	68	3	thought	thought	NOUN
ajssms-3700	68	4	is	be	AUX
ajssms-3700	68	5	that	that	SCONJ
ajssms-3700	68	6	satisfaction	satisfaction	NOUN
ajssms-3700	68	7	mediates	mediate	VERB
ajssms-3700	68	8	the	the	DET
ajssms-3700	68	9	relationship	relationship	NOUN
ajssms-3700	68	10	between	between	ADP
ajssms-3700	68	11	perceived	perceive	VERB
ajssms-3700	68	12	service	service	NOUN
ajssms-3700	68	13	quality	quality	NOUN
ajssms-3700	68	14	and	and	CCONJ
ajssms-3700	68	15	firm	firm	ADJ
ajssms-3700	68	16	performance	performance	NOUN
ajssms-3700	68	17	(	(	PUNCT
ajssms-3700	68	18	fornell	fornell	NOUN
ajssms-3700	68	19	,	,	PUNCT
ajssms-3700	68	20	1992	1992	NUM
ajssms-3700	68	21	)	)	PUNCT
ajssms-3700	68	22	.	.	PUNCT
ajssms-3700	69	1	however	however	ADV
ajssms-3700	69	2	,	,	PUNCT
ajssms-3700	69	3	some	some	DET
ajssms-3700	69	4	research	research	NOUN
ajssms-3700	69	5	suggests	suggest	VERB
ajssms-3700	69	6	that	that	SCONJ
ajssms-3700	69	7	satisfaction	satisfaction	NOUN
ajssms-3700	69	8	is	be	AUX
ajssms-3700	69	9	an	an	DET
ajssms-3700	69	10	antecedent	antecedent	NOUN
ajssms-3700	69	11	to	to	PART
ajssms-3700	69	12	service	service	VERB
ajssms-3700	69	13	quality	quality	NOUN
ajssms-3700	69	14	(	(	PUNCT
ajssms-3700	69	15	bolton	bolton	PROPN
ajssms-3700	69	16	&	&	CCONJ
ajssms-3700	69	17	drew	draw	VERB
ajssms-3700	69	18	,	,	PUNCT
ajssms-3700	69	19	1991	1991	NUM
ajssms-3700	69	20	)	)	PUNCT
ajssms-3700	69	21	.	.	PUNCT
ajssms-3700	70	1	thus	thus	ADV
ajssms-3700	70	2	,	,	PUNCT
ajssms-3700	70	3	no	no	DET
ajssms-3700	70	4	consensus	consensus	NOUN
ajssms-3700	70	5	has	have	AUX
ajssms-3700	70	6	been	be	AUX
ajssms-3700	70	7	formed	form	VERB
ajssms-3700	70	8	concerning	concern	VERB
ajssms-3700	70	9	the	the	DET
ajssms-3700	70	10	relationship	relationship	NOUN
ajssms-3700	70	11	between	between	ADP
ajssms-3700	70	12	these	these	DET
ajssms-3700	70	13	two	two	NUM
ajssms-3700	70	14	constructs	construct	NOUN
ajssms-3700	70	15	.	.	PUNCT
ajssms-3700	71	1	when	when	SCONJ
ajssms-3700	71	2	a	a	DET
ajssms-3700	71	3	customer	customer	NOUN
ajssms-3700	71	4	buys	buy	VERB
ajssms-3700	71	5	a	a	DET
ajssms-3700	71	6	physical	physical	ADJ
ajssms-3700	71	7	good	good	NOUN
ajssms-3700	71	8	,	,	PUNCT
ajssms-3700	71	9	they	they	PRON
ajssms-3700	71	10	acquire	acquire	VERB
ajssms-3700	71	11	a	a	DET
ajssms-3700	71	12	title	title	NOUN
ajssms-3700	71	13	to	to	ADP
ajssms-3700	71	14	the	the	DET
ajssms-3700	71	15	goods	good	NOUN
ajssms-3700	71	16	and	and	CCONJ
ajssms-3700	71	17	there	there	PRON
ajssms-3700	71	18	is	be	VERB
ajssms-3700	71	19	a	a	DET
ajssms-3700	71	20	transfer	transfer	NOUN
ajssms-3700	71	21	of	of	ADP
ajssms-3700	71	22	ownership	ownership	NOUN
ajssms-3700	71	23	.	.	PUNCT
ajssms-3700	72	1	in	in	ADP
ajssms-3700	72	2	contrast	contrast	NOUN
ajssms-3700	72	3	,	,	PUNCT
ajssms-3700	72	4	a	a	DET
ajssms-3700	72	5	service	service	NOUN
ajssms-3700	72	6	consumer	consumer	NOUN
ajssms-3700	72	7	receives	receive	VERB
ajssms-3700	72	8	only	only	ADV
ajssms-3700	72	9	the	the	DET
ajssms-3700	72	10	right	right	NOUN
ajssms-3700	72	11	to	to	ADP
ajssms-3700	72	12	that	that	DET
ajssms-3700	72	13	service	service	NOUN
ajssms-3700	72	14	and	and	CCONJ
ajssms-3700	72	15	for	for	ADP
ajssms-3700	72	16	only	only	ADV
ajssms-3700	72	17	a	a	DET
ajssms-3700	72	18	specified	specify	VERB
ajssms-3700	72	19	amount	amount	NOUN
ajssms-3700	72	20	of	of	ADP
ajssms-3700	72	21	time	time	NOUN
ajssms-3700	72	22	(	(	PUNCT
ajssms-3700	72	23	kandampully	kandampully	ADV
ajssms-3700	72	24	,	,	PUNCT
ajssms-3700	72	25	2002	2002	NUM
ajssms-3700	72	26	)	)	PUNCT
ajssms-3700	72	27	.	.	PUNCT
ajssms-3700	73	1	service	service	NOUN
ajssms-3700	73	2	quality	quality	NOUN
ajssms-3700	73	3	has	have	AUX
ajssms-3700	73	4	been	be	AUX
ajssms-3700	73	5	defined	define	VERB
ajssms-3700	73	6	as	as	ADP
ajssms-3700	73	7	a	a	DET
ajssms-3700	73	8	gap	gap	NOUN
ajssms-3700	73	9	between	between	ADP
ajssms-3700	73	10	the	the	DET
ajssms-3700	73	11	customer	customer	NOUN
ajssms-3700	73	12	’s	’s	PART
ajssms-3700	73	13	expectations	expectation	NOUN
ajssms-3700	73	14	of	of	ADP
ajssms-3700	73	15	a	a	DET
ajssms-3700	73	16	service	service	NOUN
ajssms-3700	73	17	and	and	CCONJ
ajssms-3700	73	18	the	the	DET
ajssms-3700	73	19	customer	customer	NOUN
ajssms-3700	73	20	’s	’s	PART
ajssms-3700	73	21	perceptions	perception	NOUN
ajssms-3700	73	22	of	of	ADP
ajssms-3700	73	23	the	the	DET
ajssms-3700	73	24	service	service	NOUN
ajssms-3700	73	25	received	receive	VERB
ajssms-3700	73	26	(	(	PUNCT
ajssms-3700	73	27	parasuraman	parasuraman	NOUN
ajssms-3700	73	28	,	,	PUNCT
ajssms-3700	73	29	zeithaml	zeithaml	PROPN
ajssms-3700	73	30	,	,	PUNCT
ajssms-3700	73	31	&	&	CCONJ
ajssms-3700	73	32	berry	berry	PROPN
ajssms-3700	73	33	,	,	PUNCT
ajssms-3700	73	34	1985	1985	NUM
ajssms-3700	73	35	)	)	PUNCT
ajssms-3700	73	36	.	.	PUNCT
ajssms-3700	74	1	definitions	definition	NOUN
ajssms-3700	74	2	of	of	ADP
ajssms-3700	74	3	quality	quality	NOUN
ajssms-3700	74	4	have	have	AUX
ajssms-3700	74	5	included	include	VERB
ajssms-3700	74	6	:	:	PUNCT
ajssms-3700	74	7	a	a	X
ajssms-3700	74	8	)	)	PUNCT
ajssms-3700	74	9	satisfying	satisfy	VERB
ajssms-3700	74	10	or	or	CCONJ
ajssms-3700	74	11	delighting	delight	VERB
ajssms-3700	74	12	the	the	DET
ajssms-3700	74	13	customer	customer	NOUN
ajssms-3700	74	14	or	or	CCONJ
ajssms-3700	74	15	exceeding	exceed	VERB
ajssms-3700	74	16	expectations	expectation	NOUN
ajssms-3700	74	17	;	;	PUNCT
ajssms-3700	74	18	b	b	X
ajssms-3700	74	19	)	)	PUNCT
ajssms-3700	74	20	product	product	NOUN
ajssms-3700	74	21	of	of	ADP
ajssms-3700	74	22	service	service	NOUN
ajssms-3700	74	23	features	feature	NOUN
ajssms-3700	74	24	that	that	PRON
ajssms-3700	74	25	satisfy	satisfy	NOUN
ajssms-3700	74	26	stated	state	VERB
ajssms-3700	74	27	or	or	CCONJ
ajssms-3700	74	28	implied	imply	VERB
ajssms-3700	74	29	needs	need	NOUN
ajssms-3700	74	30	;	;	PUNCT
ajssms-3700	74	31	c	c	X
ajssms-3700	74	32	)	)	PUNCT
ajssms-3700	74	33	conformance	conformance	NOUN
ajssms-3700	74	34	to	to	PART
ajssms-3700	74	35	clearly	clearly	ADV
ajssms-3700	74	36	specified	specify	VERB
ajssms-3700	74	37	requirements	requirement	NOUN
ajssms-3700	74	38	;	;	PUNCT
ajssms-3700	74	39	and	and	CCONJ
ajssms-3700	74	40	d	d	X
ajssms-3700	74	41	)	)	PUNCT
ajssms-3700	74	42	fitness	fitness	NOUN
ajssms-3700	74	43	for	for	ADP
ajssms-3700	74	44	use	use	NOUN
ajssms-3700	74	45	,	,	PUNCT
ajssms-3700	74	46	whereby	whereby	SCONJ
ajssms-3700	74	47	the	the	DET
ajssms-3700	74	48	product	product	NOUN
ajssms-3700	74	49	meets	meet	VERB
ajssms-3700	74	50	the	the	DET
ajssms-3700	74	51	customer	customer	NOUN
ajssms-3700	74	52	’s	’s	PART
ajssms-3700	74	53	needs	need	NOUN
ajssms-3700	74	54	and	and	CCONJ
ajssms-3700	74	55	is	be	AUX
ajssms-3700	74	56	free	free	ADJ
ajssms-3700	74	57	of	of	ADP
ajssms-3700	74	58	deficiencies	deficiency	NOUN
ajssms-3700	74	59	(	(	PUNCT
ajssms-3700	74	60	grönroos	grönroos	NOUN
ajssms-3700	74	61	,	,	PUNCT
ajssms-3700	74	62	1984	1984	NUM
ajssms-3700	74	63	)	)	PUNCT
ajssms-3700	74	64	the	the	DET
ajssms-3700	74	65	consumer	consumer	NOUN
ajssms-3700	74	66	satisfaction	satisfaction	NOUN
ajssms-3700	74	67	literature	literature	NOUN
ajssms-3700	74	68	views	view	VERB
ajssms-3700	74	69	these	these	DET
ajssms-3700	74	70	expectations	expectation	NOUN
ajssms-3700	74	71	as	as	ADP
ajssms-3700	74	72	predictions	prediction	NOUN
ajssms-3700	74	73	about	about	ADP
ajssms-3700	74	74	what	what	PRON
ajssms-3700	74	75	is	be	AUX
ajssms-3700	74	76	likely	likely	ADJ
ajssms-3700	74	77	to	to	PART
ajssms-3700	74	78	happen	happen	VERB
ajssms-3700	74	79	during	during	ADP
ajssms-3700	74	80	an	an	DET
ajssms-3700	74	81	impending	impending	ADJ
ajssms-3700	74	82	transaction	transaction	NOUN
ajssms-3700	74	83	,	,	PUNCT
ajssms-3700	74	84	whereas	whereas	SCONJ
ajssms-3700	74	85	the	the	DET
ajssms-3700	74	86	service	service	NOUN
ajssms-3700	74	87	quality	quality	NOUN
ajssms-3700	74	88	literature	literature	NOUN
ajssms-3700	74	89	views	view	VERB
ajssms-3700	74	90	them	they	PRON
ajssms-3700	74	91	as	as	SCONJ
ajssms-3700	74	92	desires	desire	NOUN
ajssms-3700	74	93	or	or	CCONJ
ajssms-3700	74	94	wants	wants	AUX
ajssms-3700	74	95	expressed	express	VERB
ajssms-3700	74	96	by	by	ADP
ajssms-3700	74	97	the	the	DET
ajssms-3700	74	98	consumer	consumer	NOUN
ajssms-3700	74	99	(	(	PUNCT
ajssms-3700	74	100	kandampully	kandampully	ADV
ajssms-3700	74	101	,	,	PUNCT
ajssms-3700	74	102	2002	2002	NUM
ajssms-3700	74	103	)	)	PUNCT
ajssms-3700	74	104	.	.	PUNCT
ajssms-3700	75	1	the	the	DET
ajssms-3700	75	2	literature	literature	NOUN
ajssms-3700	75	3	reveals	reveal	VERB
ajssms-3700	75	4	that	that	SCONJ
ajssms-3700	75	5	no	no	DET
ajssms-3700	75	6	generic	generic	ADJ
ajssms-3700	75	7	measure	measure	NOUN
ajssms-3700	75	8	of	of	ADP
ajssms-3700	75	9	service	service	NOUN
ajssms-3700	75	10	quality	quality	NOUN
ajssms-3700	75	11	for	for	ADP
ajssms-3700	75	12	all	all	DET
ajssms-3700	75	13	industries	industry	NOUN
ajssms-3700	75	14	has	have	AUX
ajssms-3700	75	15	emerged	emerge	VERB
ajssms-3700	75	16	(	(	PUNCT
ajssms-3700	75	17	blose	blose	NOUN
ajssms-3700	75	18	&	&	CCONJ
ajssms-3700	75	19	tankersley	tankersley	PROPN
ajssms-3700	75	20	,	,	PUNCT
ajssms-3700	75	21	2004	2004	NUM
ajssms-3700	75	22	)	)	PUNCT
ajssms-3700	75	23	.	.	PUNCT
ajssms-3700	76	1	thus	thus	ADV
ajssms-3700	76	2	,	,	PUNCT
ajssms-3700	76	3	service	service	NOUN
ajssms-3700	76	4	quality	quality	NOUN
ajssms-3700	76	5	is	be	AUX
ajssms-3700	76	6	generally	generally	ADV
ajssms-3700	76	7	believed	believe	VERB
ajssms-3700	76	8	to	to	PART
ajssms-3700	76	9	be	be	AUX
ajssms-3700	76	10	a	a	DET
ajssms-3700	76	11	multi	multi	ADJ
ajssms-3700	76	12	-	-	ADJ
ajssms-3700	76	13	level	level	ADJ
ajssms-3700	76	14	construct	construct	NOUN
ajssms-3700	76	15	with	with	ADP
ajssms-3700	76	16	multiple	multiple	ADJ
ajssms-3700	76	17	dimensions	dimension	NOUN
ajssms-3700	76	18	making	make	VERB
ajssms-3700	76	19	up	up	ADP
ajssms-3700	76	20	each	each	DET
ajssms-3700	76	21	level	level	NOUN
ajssms-3700	76	22	.	.	PUNCT
ajssms-3700	77	1	however	however	ADV
ajssms-3700	77	2	,	,	PUNCT
ajssms-3700	77	3	scholars	scholar	NOUN
ajssms-3700	77	4	have	have	AUX
ajssms-3700	77	5	varied	vary	VERB
ajssms-3700	77	6	as	as	ADP
ajssms-3700	77	7	to	to	ADP
ajssms-3700	77	8	the	the	DET
ajssms-3700	77	9	number	number	NOUN
ajssms-3700	77	10	of	of	ADP
ajssms-3700	77	11	dimensions	dimension	NOUN
ajssms-3700	77	12	included	include	VERB
ajssms-3700	77	13	in	in	ADP
ajssms-3700	77	14	each	each	DET
ajssms-3700	77	15	model	model	NOUN
ajssms-3700	77	16	.	.	PUNCT
ajssms-3700	78	1	the	the	DET
ajssms-3700	78	2	most	most	ADV
ajssms-3700	78	3	popular	popular	ADJ
ajssms-3700	78	4	conceptualization	conceptualization	NOUN
ajssms-3700	78	5	of	of	ADP
ajssms-3700	78	6	service	service	NOUN
ajssms-3700	78	7	quality	quality	NOUN
ajssms-3700	78	8	is	be	AUX
ajssms-3700	78	9	parasuraman	parasuraman	NOUN
ajssms-3700	78	10	et	et	PROPN
ajssms-3700	78	11	al	al	PROPN
ajssms-3700	78	12	.	.	PROPN
ajssms-3700	79	1	(	(	PUNCT
ajssms-3700	79	2	1985	1985	NUM
ajssms-3700	79	3	)	)	PUNCT
ajssms-3700	79	4	servqual	servqual	ADJ
ajssms-3700	79	5	model	model	NOUN
ajssms-3700	79	6	.	.	PUNCT
ajssms-3700	80	1	originally	originally	ADV
ajssms-3700	80	2	containing	contain	VERB
ajssms-3700	80	3	10	10	NUM
ajssms-3700	80	4	dimensions	dimension	NOUN
ajssms-3700	80	5	,	,	PUNCT
ajssms-3700	80	6	parasuraman	parasuraman	NOUN
ajssms-3700	80	7	,	,	PUNCT
ajssms-3700	80	8	zeithaml	zeithaml	PROPN
ajssms-3700	80	9	,	,	PUNCT
ajssms-3700	80	10	and	and	CCONJ
ajssms-3700	80	11	berry	berry	NOUN
ajssms-3700	80	12	(	(	PUNCT
ajssms-3700	80	13	1988	1988	NUM
ajssms-3700	80	14	)	)	PUNCT
ajssms-3700	80	15	later	later	ADV
ajssms-3700	80	16	reduced	reduce	VERB
ajssms-3700	80	17	the	the	DET
ajssms-3700	80	18	servqual	servqual	ADJ
ajssms-3700	80	19	instrument	instrument	NOUN
ajssms-3700	80	20	to	to	ADP
ajssms-3700	80	21	its	its	PRON
ajssms-3700	80	22	present	present	ADJ
ajssms-3700	80	23	five	five	NUM
ajssms-3700	80	24	dimensions	dimension	NOUN
ajssms-3700	80	25	:	:	PUNCT
ajssms-3700	80	26	a	a	X
ajssms-3700	80	27	)	)	PUNCT
ajssms-3700	80	28	tangibles	tangible	NOUN
ajssms-3700	80	29	;	;	PUNCT
ajssms-3700	80	30	b	b	X
ajssms-3700	80	31	)	)	PUNCT
ajssms-3700	80	32	reliability	reliability	NOUN
ajssms-3700	80	33	;	;	PUNCT
ajssms-3700	80	34	c	c	X
ajssms-3700	80	35	)	)	PUNCT
ajssms-3700	80	36	responsiveness	responsiveness	NOUN
ajssms-3700	80	37	;	;	PUNCT
ajssms-3700	80	38	d	d	X
ajssms-3700	80	39	)	)	PUNCT
ajssms-3700	80	40	assurance	assurance	NOUN
ajssms-3700	80	41	;	;	PUNCT
ajssms-3700	80	42	and	and	CCONJ
ajssms-3700	80	43	e	e	X
ajssms-3700	80	44	)	)	PUNCT
ajssms-3700	80	45	empathy	empathy	NOUN
ajssms-3700	80	46	.	.	PUNCT
ajssms-3700	81	1	however	however	ADV
ajssms-3700	81	2	,	,	PUNCT
ajssms-3700	81	3	scholars	scholar	NOUN
ajssms-3700	81	4	continue	continue	VERB
ajssms-3700	81	5	to	to	PART
ajssms-3700	81	6	examine	examine	VERB
ajssms-3700	81	7	issues	issue	NOUN
ajssms-3700	81	8	related	relate	VERB
ajssms-3700	81	9	to	to	ADP
ajssms-3700	81	10	the	the	DET
ajssms-3700	81	11	validity	validity	NOUN
ajssms-3700	81	12	and	and	CCONJ
ajssms-3700	81	13	reliability	reliability	NOUN
ajssms-3700	81	14	of	of	ADP
ajssms-3700	81	15	the	the	DET
ajssms-3700	81	16	servqual	servqual	ADJ
ajssms-3700	81	17	instrument	instrument	PROPN
ajssms-3700	81	18	(	(	PUNCT
ajssms-3700	81	19	nel	nel	PROPN
ajssms-3700	81	20	,	,	PUNCT
ajssms-3700	81	21	pitt	pitt	PROPN
ajssms-3700	81	22	,	,	PUNCT
ajssms-3700	81	23	&	&	CCONJ
ajssms-3700	81	24	berthon	berthon	PROPN
ajssms-3700	81	25	,	,	PUNCT
ajssms-3700	81	26	1997	1997	NUM
ajssms-3700	81	27	)	)	PUNCT
ajssms-3700	81	28	.	.	PUNCT
ajssms-3700	82	1	3	3	X
ajssms-3700	82	2	.	.	X
ajssms-3700	82	3	methodology	methodology	NOUN
ajssms-3700	82	4	all	all	DET
ajssms-3700	82	5	selected	select	VERB
ajssms-3700	82	6	respondents	respondent	NOUN
ajssms-3700	82	7	(	(	PUNCT
ajssms-3700	82	8	students	student	NOUN
ajssms-3700	82	9	)	)	PUNCT
ajssms-3700	82	10	were	be	AUX
ajssms-3700	82	11	involved	involve	VERB
ajssms-3700	82	12	in	in	ADP
ajssms-3700	82	13	some	some	DET
ajssms-3700	82	14	aspect	aspect	NOUN
ajssms-3700	82	15	of	of	ADP
ajssms-3700	82	16	customer	customer	NOUN
ajssms-3700	82	17	service	service	NOUN
ajssms-3700	82	18	involving	involve	VERB
ajssms-3700	82	19	frequent	frequent	ADJ
ajssms-3700	82	20	interaction	interaction	NOUN
ajssms-3700	82	21	with	with	ADP
ajssms-3700	82	22	customers	customer	NOUN
ajssms-3700	82	23	or	or	CCONJ
ajssms-3700	82	24	clients	client	NOUN
ajssms-3700	82	25	.	.	PUNCT
ajssms-3700	83	1	questionnaires	questionnaire	NOUN
ajssms-3700	83	2	were	be	AUX
ajssms-3700	83	3	hand	hand	NOUN
ajssms-3700	83	4	-	-	PUNCT
ajssms-3700	83	5	delivered	deliver	VERB
ajssms-3700	83	6	to	to	PART
ajssms-3700	83	7	postgraduate	postgraduate	VERB
ajssms-3700	83	8	students	student	NOUN
ajssms-3700	83	9	in	in	ADP
ajssms-3700	83	10	sintok	sintok	ADJ
ajssms-3700	83	11	campus	campus	NOUN
ajssms-3700	83	12	located	locate	VERB
ajssms-3700	83	13	in	in	ADP
ajssms-3700	83	14	kedah	kedah	PROPN
ajssms-3700	83	15	state	state	PROPN
ajssms-3700	83	16	/	/	SYM
ajssms-3700	83	17	north	north	PROPN
ajssms-3700	83	18	malaysia	malaysia	PROPN
ajssms-3700	83	19	.	.	PUNCT
ajssms-3700	84	1	the	the	DET
ajssms-3700	84	2	questionnaires	questionnaire	NOUN
ajssms-3700	84	3	were	be	AUX
ajssms-3700	84	4	left	leave	VERB
ajssms-3700	84	5	with	with	ADP
ajssms-3700	84	6	students	student	NOUN
ajssms-3700	84	7	studying	study	VERB
ajssms-3700	84	8	in	in	ADP
ajssms-3700	84	9	university	university	NOUN
ajssms-3700	84	10	utara	utara	NOUN
ajssms-3700	84	11	malaysia	malaysia	PROPN
ajssms-3700	84	12	in	in	ADP
ajssms-3700	84	13	various	various	ADJ
ajssms-3700	84	14	course	course	NOUN
ajssms-3700	84	15	and	and	CCONJ
ajssms-3700	84	16	different	different	ADJ
ajssms-3700	84	17	level	level	NOUN
ajssms-3700	84	18	of	of	ADP
ajssms-3700	84	19	study	study	NOUN
ajssms-3700	84	20	with	with	ADP
ajssms-3700	84	21	different	different	ADJ
ajssms-3700	84	22	background	background	NOUN
ajssms-3700	84	23	,	,	PUNCT
ajssms-3700	84	24	also	also	ADV
ajssms-3700	84	25	with	with	ADP
ajssms-3700	84	26	different	different	ADJ
ajssms-3700	84	27	period	period	NOUN
ajssms-3700	84	28	of	of	ADP
ajssms-3700	84	29	study	study	NOUN
ajssms-3700	84	30	.	.	PUNCT
ajssms-3700	85	1	h1	h1	PROPN
ajssms-3700	85	2	:	:	PUNCT
ajssms-3700	85	3	reliability	reliability	NOUN
ajssms-3700	85	4	is	be	AUX
ajssms-3700	85	5	related	relate	VERB
ajssms-3700	85	6	positively	positively	ADV
ajssms-3700	85	7	with	with	ADP
ajssms-3700	85	8	customer	customer	NOUN
ajssms-3700	85	9	satisfaction	satisfaction	NOUN
ajssms-3700	85	10	.	.	PUNCT
ajssms-3700	86	1	h2	h2	NOUN
ajssms-3700	86	2	:	:	PUNCT
ajssms-3700	86	3	empathy	empathy	NOUN
ajssms-3700	86	4	is	be	AUX
ajssms-3700	86	5	related	relate	VERB
ajssms-3700	86	6	positively	positively	ADV
ajssms-3700	86	7	with	with	ADP
ajssms-3700	86	8	customer	customer	NOUN
ajssms-3700	86	9	satisfaction	satisfaction	NOUN
ajssms-3700	86	10	.	.	PUNCT
ajssms-3700	87	1	h3	h3	NOUN
ajssms-3700	87	2	:	:	PUNCT
ajssms-3700	87	3	tangibility	tangibility	NOUN
ajssms-3700	87	4	is	be	AUX
ajssms-3700	87	5	related	relate	VERB
ajssms-3700	87	6	positively	positively	ADV
ajssms-3700	87	7	with	with	ADP
ajssms-3700	87	8	customer	customer	NOUN
ajssms-3700	87	9	satisfaction	satisfaction	NOUN
ajssms-3700	87	10	.	.	PUNCT
ajssms-3700	88	1	h4	h4	NOUN
ajssms-3700	88	2	:	:	PUNCT
ajssms-3700	88	3	assurance	assurance	NOUN
ajssms-3700	88	4	is	be	AUX
ajssms-3700	88	5	related	relate	VERB
ajssms-3700	88	6	positively	positively	ADV
ajssms-3700	88	7	with	with	ADP
ajssms-3700	88	8	customer	customer	NOUN
ajssms-3700	88	9	satisfaction	satisfaction	NOUN
ajssms-3700	88	10	.	.	PUNCT
ajssms-3700	89	1	h5	h5	PROPN
ajssms-3700	89	2	:	:	PUNCT
ajssms-3700	89	3	responsiveness	responsiveness	NOUN
ajssms-3700	89	4	is	be	AUX
ajssms-3700	89	5	related	relate	VERB
ajssms-3700	89	6	positively	positively	ADV
ajssms-3700	89	7	with	with	ADP
ajssms-3700	89	8	customer	customer	NOUN
ajssms-3700	89	9	satisfaction	satisfaction	NOUN
ajssms-3700	89	10	.	.	PUNCT
ajssms-3700	90	1	a	a	DET
ajssms-3700	90	2	seven	seven	NUM
ajssms-3700	90	3	-	-	PUNCT
ajssms-3700	90	4	point	point	NOUN
ajssms-3700	90	5	likert	likert	ADJ
ajssms-3700	90	6	scale	scale	NOUN
ajssms-3700	90	7	ranging	range	VERB
ajssms-3700	90	8	from	from	ADP
ajssms-3700	90	9	strongly	strongly	ADV
ajssms-3700	90	10	agrees	agree	VERB
ajssms-3700	90	11	to	to	PART
ajssms-3700	90	12	strongly	strongly	ADV
ajssms-3700	90	13	disagree	disagree	VERB
ajssms-3700	90	14	was	be	AUX
ajssms-3700	90	15	used	use	VERB
ajssms-3700	90	16	to	to	PART
ajssms-3700	90	17	measure	measure	VERB
ajssms-3700	90	18	each	each	PRON
ajssms-3700	90	19	of	of	ADP
ajssms-3700	90	20	the	the	DET
ajssms-3700	90	21	six	six	NUM
ajssms-3700	90	22	impacting	impact	VERB
ajssms-3700	90	23	indicants	indicant	NOUN
ajssms-3700	90	24	.	.	PUNCT
ajssms-3700	91	1	and	and	CCONJ
ajssms-3700	91	2	the	the	DET
ajssms-3700	91	3	theoretical	theoretical	ADJ
ajssms-3700	91	4	framework	framework	NOUN
ajssms-3700	91	5	illustrates	illustrate	VERB
ajssms-3700	91	6	in	in	ADP
ajssms-3700	91	7	figure	figure	NOUN
ajssms-3700	91	8	1	1	NUM
ajssms-3700	91	9	and	and	CCONJ
ajssms-3700	91	10	the	the	DET
ajssms-3700	91	11	hypothesis	hypothesis	NOUN
ajssms-3700	91	12	has	have	AUX
ajssms-3700	91	13	been	be	AUX
ajssms-3700	91	14	write	write	ADJ
ajssms-3700	91	15	done	do	VERB
ajssms-3700	91	16	as	as	ADP
ajssms-3700	91	17	below	below	ADV
ajssms-3700	91	18	.	.	PUNCT
ajssms-3700	92	1	a	a	DET
ajssms-3700	92	2	total	total	NOUN
ajssms-3700	92	3	of	of	ADP
ajssms-3700	92	4	160	160	NUM
ajssms-3700	92	5	complete	complete	ADJ
ajssms-3700	92	6	questionnaires	questionnaire	NOUN
ajssms-3700	92	7	has	have	AUX
ajssms-3700	92	8	been	be	AUX
ajssms-3700	92	9	distributed	distribute	VERB
ajssms-3700	92	10	to	to	ADP
ajssms-3700	92	11	university	university	NOUN
ajssms-3700	92	12	students	student	NOUN
ajssms-3700	92	13	who	who	PRON
ajssms-3700	92	14	are	be	AUX
ajssms-3700	92	15	studying	study	VERB
ajssms-3700	92	16	different	different	ADJ
ajssms-3700	92	17	courses	course	NOUN
ajssms-3700	92	18	in	in	ADP
ajssms-3700	92	19	all	all	DET
ajssms-3700	92	20	three	three	NUM
ajssms-3700	92	21	main	main	ADJ
ajssms-3700	92	22	colleges	college	NOUN
ajssms-3700	92	23	in	in	ADP
ajssms-3700	92	24	university	university	NOUN
ajssms-3700	92	25	utara	utara	NOUN
ajssms-3700	92	26	malaysia	malaysia	PROPN
ajssms-3700	92	27	were	be	AUX
ajssms-3700	92	28	requested	request	VERB
ajssms-3700	92	29	to	to	PART
ajssms-3700	92	30	complete	complete	VERB
ajssms-3700	92	31	a	a	DET
ajssms-3700	92	32	questionnaire	questionnaire	NOUN
ajssms-3700	92	33	that	that	PRON
ajssms-3700	92	34	contained	contain	VERB
ajssms-3700	92	35	measures	measure	NOUN
ajssms-3700	92	36	of	of	ADP
ajssms-3700	92	37	the	the	DET
ajssms-3700	92	38	constructs	construct	NOUN
ajssms-3700	92	39	of	of	ADP
ajssms-3700	92	40	concern	concern	NOUN
ajssms-3700	92	41	.	.	PUNCT
ajssms-3700	93	1	the	the	DET
ajssms-3700	93	2	questionnaires	questionnaire	NOUN
ajssms-3700	93	3	were	be	AUX
ajssms-3700	93	4	distributed	distribute	VERB
ajssms-3700	93	5	to	to	ADP
ajssms-3700	93	6	the	the	DET
ajssms-3700	93	7	respondents	respondent	NOUN
ajssms-3700	93	8	in	in	ADP
ajssms-3700	93	9	their	their	PRON
ajssms-3700	93	10	workplace	workplace	NOUN
ajssms-3700	93	11	by	by	ADP
ajssms-3700	93	12	using	use	VERB
ajssms-3700	93	13	purposive	purposive	ADJ
ajssms-3700	93	14	sampling	sampling	NOUN
ajssms-3700	93	15	method	method	NOUN
ajssms-3700	93	16	.	.	PUNCT
ajssms-3700	94	1	a	a	DET
ajssms-3700	94	2	response	response	NOUN
ajssms-3700	94	3	rate	rate	NOUN
ajssms-3700	94	4	of	of	ADP
ajssms-3700	94	5	about	about	ADP
ajssms-3700	94	6	61.25	61.25	NUM
ajssms-3700	94	7	%	%	NOUN
ajssms-3700	94	8	was	be	AUX
ajssms-3700	94	9	collected	collect	VERB
ajssms-3700	94	10	back	back	ADP
ajssms-3700	94	11	corresponding	correspond	VERB
ajssms-3700	94	12	to	to	ADP
ajssms-3700	94	13	98	98	NUM
ajssms-3700	94	14	responses	response	NOUN
ajssms-3700	94	15	.	.	PUNCT
ajssms-3700	95	1	figure	figure	NOUN
ajssms-3700	95	2	1	1	NUM
ajssms-3700	95	3	.	.	PUNCT
ajssms-3700	95	4	research	research	NOUN
ajssms-3700	95	5	framework	framework	NOUN
ajssms-3700	95	6	data	datum	NOUN
ajssms-3700	95	7	screening	screening	NOUN
ajssms-3700	95	8	and	and	CCONJ
ajssms-3700	95	9	analysis	analysis	NOUN
ajssms-3700	95	10	.	.	PUNCT
ajssms-3700	96	1	the	the	DET
ajssms-3700	96	2	98	98	NUM
ajssms-3700	96	3	datasets	dataset	NOUN
ajssms-3700	96	4	were	be	AUX
ajssms-3700	96	5	coded	code	VERB
ajssms-3700	96	6	and	and	CCONJ
ajssms-3700	96	7	saved	save	VERB
ajssms-3700	96	8	into	into	ADP
ajssms-3700	96	9	spss	spss	PROPN
ajssms-3700	96	10	version	version	NOUN
ajssms-3700	96	11	18	18	NUM
ajssms-3700	96	12	and	and	CCONJ
ajssms-3700	96	13	analyzed	analyze	VERB
ajssms-3700	96	14	using	use	VERB
ajssms-3700	96	15	amos	amos	PROPN
ajssms-3700	96	16	version	version	PROPN
ajssms-3700	96	17	7.0	7.0	NUM
ajssms-3700	96	18	.	.	PUNCT
ajssms-3700	97	1	missing	miss	VERB
ajssms-3700	97	2	data	datum	NOUN
ajssms-3700	97	3	screening	screening	NOUN
ajssms-3700	97	4	shows	show	VERB
ajssms-3700	97	5	26	26	NUM
ajssms-3700	97	6	data	datum	NOUN
ajssms-3700	97	7	set	set	VERB
ajssms-3700	97	8	were	be	AUX
ajssms-3700	97	9	missing	miss	VERB
ajssms-3700	97	10	,	,	PUNCT
ajssms-3700	97	11	thus	thus	ADV
ajssms-3700	97	12	the	the	DET
ajssms-3700	97	13	data	datum	NOUN
ajssms-3700	97	14	have	have	AUX
ajssms-3700	97	15	been	be	AUX
ajssms-3700	97	16	treated	treat	VERB
ajssms-3700	97	17	using	use	VERB
ajssms-3700	97	18	median	median	NOUN
ajssms-3700	97	19	of	of	ADP
ajssms-3700	97	20	nearby	nearby	ADJ
ajssms-3700	97	21	point	point	NOUN
ajssms-3700	97	22	through	through	ADP
ajssms-3700	97	23	spss	spss	PROPN
ajssms-3700	97	24	.	.	PUNCT
ajssms-3700	98	1	during	during	ADP
ajssms-3700	98	2	the	the	DET
ajssms-3700	98	3	process	process	NOUN
ajssms-3700	98	4	of	of	ADP
ajssms-3700	98	5	data	datum	NOUN
ajssms-3700	98	6	screening	screen	VERB
ajssms-3700	98	7	for	for	ADP
ajssms-3700	98	8	outliers	outlier	NOUN
ajssms-3700	98	9	,	,	PUNCT
ajssms-3700	98	10	one	one	NUM
ajssms-3700	98	11	dataset	dataset	NOUN
ajssms-3700	98	12	was	be	AUX
ajssms-3700	98	13	deleted	delete	VERB
ajssms-3700	98	14	due	due	ADP
ajssms-3700	98	15	to	to	PART
ajssms-3700	98	16	mahalanobis	mahalanobis	ADJ
ajssms-3700	98	17	(	(	PUNCT
ajssms-3700	98	18	d1	d1	NOUN
ajssms-3700	98	19	)	)	PUNCT
ajssms-3700	98	20	values	value	NOUN
ajssms-3700	98	21	more	more	ADJ
ajssms-3700	98	22	(	(	PUNCT
ajssms-3700	98	23	74.472	74.472	NUM
ajssms-3700	98	24	)	)	PUNCT
ajssms-3700	98	25	than	than	ADP
ajssms-3700	98	26	the	the	DET
ajssms-3700	98	27	χ2	χ2	PROPN
ajssms-3700	98	28	value	value	NOUN
ajssms-3700	98	29	(	(	PUNCT
ajssms-3700	98	30	χ2=70,71	χ2=70,71	ADJ
ajssms-3700	98	31	;	;	PUNCT
ajssms-3700	98	32	p<0.001	p<0.001	X
ajssms-3700	98	33	)	)	PUNCT
ajssms-3700	98	34	leaving	leave	VERB
ajssms-3700	98	35	a	a	DET
ajssms-3700	98	36	final	final	ADJ
ajssms-3700	98	37	98	98	NUM
ajssms-3700	98	38	datasets	dataset	NOUN
ajssms-3700	98	39	to	to	PART
ajssms-3700	98	40	be	be	AUX
ajssms-3700	98	41	analyzed	analyze	VERB
ajssms-3700	98	42	.	.	PUNCT
ajssms-3700	99	1	we	we	PRON
ajssms-3700	99	2	also	also	ADV
ajssms-3700	99	3	conducted	conduct	VERB
ajssms-3700	99	4	univariate	univariate	ADJ
ajssms-3700	99	5	normality	normality	NOUN
ajssms-3700	99	6	computations	computation	NOUN
ajssms-3700	99	7	using	use	VERB
ajssms-3700	99	8	z	z	NOUN
ajssms-3700	99	9	-	-	PUNCT
ajssms-3700	99	10	scores	score	NOUN
ajssms-3700	99	11	of	of	ADP
ajssms-3700	99	12	skewness	skewness	NOUN
ajssms-3700	99	13	statistics	statistic	NOUN
ajssms-3700	99	14	and	and	CCONJ
ajssms-3700	99	15	standard	standard	ADJ
ajssms-3700	99	16	error	error	NOUN
ajssms-3700	99	17	of	of	ADP
ajssms-3700	99	18	skewness	skewness	NOUN
ajssms-3700	99	19	as	as	ADV
ajssms-3700	99	20	well	well	ADV
ajssms-3700	99	21	as	as	ADP
ajssms-3700	99	22	kurtosis	kurtosis	VERB
ajssms-3700	99	23	statistics	statistic	NOUN
ajssms-3700	99	24	.	.	PUNCT
ajssms-3700	100	1	z	z	X
ajssms-3700	100	2	-	-	PUNCT
ajssms-3700	100	3	score	score	NOUN
ajssms-3700	100	4	skewness	skewness	NOUN
ajssms-3700	100	5	of	of	ADP
ajssms-3700	100	6	more	more	ADJ
ajssms-3700	100	7	than	than	ADP
ajssms-3700	100	8	2	2	NUM
ajssms-3700	100	9	needs	need	NOUN
ajssms-3700	100	10	to	to	PART
ajssms-3700	100	11	be	be	AUX
ajssms-3700	100	12	transformed	transform	VERB
ajssms-3700	100	13	since	since	SCONJ
ajssms-3700	100	14	it	it	PRON
ajssms-3700	100	15	is	be	AUX
ajssms-3700	100	16	considered	consider	VERB
ajssms-3700	100	17	as	as	ADP
ajssms-3700	100	18	nonnormal	nonnormal	ADJ
ajssms-3700	100	19	data	datum	NOUN
ajssms-3700	100	20	(	(	PUNCT
ajssms-3700	100	21	hair	hair	NOUN
ajssms-3700	100	22	,	,	PUNCT
ajssms-3700	100	23	black	black	ADJ
ajssms-3700	100	24	,	,	PUNCT
ajssms-3700	100	25	babin	babin	PROPN
ajssms-3700	100	26	,	,	PUNCT
ajssms-3700	100	27	anderson	anderson	PROPN
ajssms-3700	100	28	,	,	PUNCT
ajssms-3700	100	29	&	&	CCONJ
ajssms-3700	100	30	tatham	tatham	NOUN
ajssms-3700	100	31	,	,	PUNCT
ajssms-3700	100	32	2006	2006	NUM
ajssms-3700	100	33	)	)	PUNCT
ajssms-3700	100	34	.	.	PUNCT
ajssms-3700	101	1	asian	asian	ADJ
ajssms-3700	101	2	journal	journal	PROPN
ajssms-3700	101	3	of	of	ADP
ajssms-3700	101	4	social	social	ADJ
ajssms-3700	101	5	sciences	sciences	PROPN
ajssms-3700	101	6	and	and	CCONJ
ajssms-3700	101	7	management	management	NOUN
ajssms-3700	101	8	studies	study	NOUN
ajssms-3700	101	9	,	,	PUNCT
ajssms-3700	101	10	2022	2022	NUM
ajssms-3700	101	11	,	,	PUNCT
ajssms-3700	101	12	9(1	9(1	NUM
ajssms-3700	101	13	):	):	PUNCT
ajssms-3700	101	14	11	11	NUM
ajssms-3700	101	15	-	-	SYM
ajssms-3700	101	16	17	17	NUM
ajssms-3700	101	17	14	14	NUM
ajssms-3700	101	18	©	©	PROPN
ajssms-3700	101	19	2022	2022	NUM
ajssms-3700	101	20	by	by	ADP
ajssms-3700	101	21	the	the	DET
ajssms-3700	101	22	authors	author	NOUN
ajssms-3700	101	23	;	;	PUNCT
ajssms-3700	101	24	licensee	licensee	PROPN
ajssms-3700	101	25	asian	asian	ADJ
ajssms-3700	101	26	online	online	PROPN
ajssms-3700	101	27	journal	journal	PROPN
ajssms-3700	101	28	publishing	publishing	NOUN
ajssms-3700	101	29	group	group	NOUN
ajssms-3700	101	30	table	table	NOUN
ajssms-3700	101	31	1	1	NUM
ajssms-3700	101	32	.	.	PUNCT
ajssms-3700	101	33	descriptive	descriptive	ADJ
ajssms-3700	101	34	statistics	statistic	NOUN
ajssms-3700	101	35	of	of	ADP
ajssms-3700	101	36	variables	variable	NOUN
ajssms-3700	101	37	.	.	PUNCT
ajssms-3700	102	1	variable	variable	ADJ
ajssms-3700	102	2	name	name	NOUN
ajssms-3700	102	3	no	no	INTJ
ajssms-3700	102	4	.	.	PUNCT
ajssms-3700	103	1	of	of	ADP
ajssms-3700	103	2	items	item	NOUN
ajssms-3700	103	3	mean	mean	VERB
ajssms-3700	103	4	std	std	X
ajssms-3700	103	5	.	.	PUNCT
ajssms-3700	103	6	deviation	deviation	NOUN
ajssms-3700	103	7	cronbach	cronbach	VERB
ajssms-3700	103	8	alpha	alpha	ADJ
ajssms-3700	103	9	composite	composite	ADJ
ajssms-3700	103	10	reliability	reliability	NOUN
ajssms-3700	103	11	empathy	empathy	NOUN
ajssms-3700	103	12	6	6	NUM
ajssms-3700	103	13	4.8767	4.8767	NUM
ajssms-3700	103	14	0.88808	0.88808	NUM
ajssms-3700	103	15	0.874	0.874	NUM
ajssms-3700	103	16	0.845	0.845	NUM
ajssms-3700	103	17	reliability	reliability	NOUN
ajssms-3700	103	18	6	6	NUM
ajssms-3700	103	19	4.3818	4.3818	NUM
ajssms-3700	103	20	1.01160	1.01160	NUM
ajssms-3700	103	21	0.837	0.837	NUM
ajssms-3700	103	22	0.615	0.615	NUM
ajssms-3700	103	23	tangibility	tangibility	NOUN
ajssms-3700	103	24	5	5	NUM
ajssms-3700	103	25	4.5827	4.5827	NUM
ajssms-3700	103	26	1.11254	1.11254	NUM
ajssms-3700	103	27	0.864	0.864	NUM
ajssms-3700	103	28	0.92	0.92	NUM
ajssms-3700	103	29	assurance	assurance	NOUN
ajssms-3700	103	30	10	10	NUM
ajssms-3700	103	31	4.6082	4.6082	NUM
ajssms-3700	103	32	0.92902	0.92902	NUM
ajssms-3700	103	33	0.831	0.831	NUM
ajssms-3700	103	34	0.933	0.933	NUM
ajssms-3700	103	35	responsiveness	responsiveness	NOUN
ajssms-3700	103	36	5	5	NUM
ajssms-3700	103	37	4.5745	4.5745	NUM
ajssms-3700	103	38	0.99393	0.99393	NUM
ajssms-3700	103	39	0.841	0.841	NUM
ajssms-3700	103	40	0.855	0.855	NUM
ajssms-3700	103	41	satisfaction	satisfaction	NOUN
ajssms-3700	103	42	6	6	NUM
ajssms-3700	103	43	4.8194	4.8194	NUM
ajssms-3700	103	44	0.85490	0.85490	NUM
ajssms-3700	103	45	0.876	0.876	NUM
ajssms-3700	103	46	0.773	0.773	NUM
ajssms-3700	103	47	total	total	ADJ
ajssms-3700	103	48	items	item	NOUN
ajssms-3700	103	49	38	38	NUM
ajssms-3700	103	50	the	the	DET
ajssms-3700	103	51	result	result	NOUN
ajssms-3700	103	52	indicates	indicate	VERB
ajssms-3700	103	53	that	that	SCONJ
ajssms-3700	103	54	responds	respond	VERB
ajssms-3700	103	55	number	number	NOUN
ajssms-3700	103	56	(	(	PUNCT
ajssms-3700	103	57	42	42	NUM
ajssms-3700	103	58	)	)	PUNCT
ajssms-3700	103	59	is	be	AUX
ajssms-3700	103	60	more	more	ADJ
ajssms-3700	103	61	than	than	ADP
ajssms-3700	103	62	chi	chi	PROPN
ajssms-3700	103	63	square	square	PROPN
ajssms-3700	103	64	,	,	PUNCT
ajssms-3700	103	65	thus	thus	ADV
ajssms-3700	103	66	has	have	AUX
ajssms-3700	103	67	deleted	delete	VERB
ajssms-3700	103	68	.	.	PUNCT
ajssms-3700	104	1	after	after	ADP
ajssms-3700	104	2	checking	check	VERB
ajssms-3700	104	3	the	the	DET
ajssms-3700	104	4	missing	miss	VERB
ajssms-3700	104	5	data	datum	NOUN
ajssms-3700	104	6	by	by	ADP
ajssms-3700	104	7	using	use	VERB
ajssms-3700	104	8	spss	spss	PROPN
ajssms-3700	104	9	,	,	PUNCT
ajssms-3700	104	10	there	there	PRON
ajssms-3700	104	11	is	be	VERB
ajssms-3700	104	12	need	need	NOUN
ajssms-3700	104	13	for	for	ADP
ajssms-3700	104	14	replacing	replace	VERB
ajssms-3700	104	15	,	,	PUNCT
ajssms-3700	104	16	because	because	SCONJ
ajssms-3700	104	17	there	there	PRON
ajssms-3700	104	18	is	be	VERB
ajssms-3700	104	19	missing	miss	VERB
ajssms-3700	104	20	data	datum	NOUN
ajssms-3700	104	21	,	,	PUNCT
ajssms-3700	104	22	therefore	therefore	ADV
ajssms-3700	104	23	detecting	detect	VERB
ajssms-3700	104	24	multivariate	multivariate	NOUN
ajssms-3700	104	25	outliers	outlier	NOUN
ajssms-3700	104	26	should	should	AUX
ajssms-3700	104	27	be	be	AUX
ajssms-3700	104	28	calculated	calculate	VERB
ajssms-3700	104	29	by	by	ADP
ajssms-3700	104	30	mahalanobis	mahalanobis	ADJ
ajssms-3700	104	31	distance	distance	NOUN
ajssms-3700	104	32	for	for	ADP
ajssms-3700	104	33	each	each	DET
ajssms-3700	104	34	respondent	respondent	NOUN
ajssms-3700	104	35	if	if	SCONJ
ajssms-3700	104	36	the	the	DET
ajssms-3700	104	37	mahalanobis	mahalanobis	ADJ
ajssms-3700	104	38	distance	distance	NOUN
ajssms-3700	104	39	is	be	AUX
ajssms-3700	104	40	greater	great	ADJ
ajssms-3700	104	41	than	than	ADP
ajssms-3700	104	42	a	a	DET
ajssms-3700	104	43	critical	critical	ADJ
ajssms-3700	104	44	value	value	NOUN
ajssms-3700	104	45	,	,	PUNCT
ajssms-3700	104	46	they	they	PRON
ajssms-3700	104	47	are	be	AUX
ajssms-3700	104	48	deemed	deem	VERB
ajssms-3700	104	49	to	to	PART
ajssms-3700	104	50	be	be	AUX
ajssms-3700	104	51	multivariate	multivariate	NOUN
ajssms-3700	104	52	outliers	outlier	NOUN
ajssms-3700	104	53	.	.	PUNCT
ajssms-3700	105	1	the	the	DET
ajssms-3700	105	2	new	new	ADJ
ajssms-3700	105	3	variable	variable	NOUN
ajssms-3700	105	4	(	(	PUNCT
ajssms-3700	105	5	mah_1	mah_1	PROPN
ajssms-3700	105	6	)	)	PUNCT
ajssms-3700	105	7	represents	represent	VERB
ajssms-3700	105	8	the	the	DET
ajssms-3700	105	9	mahalanobis	mahalanobis	ADJ
ajssms-3700	105	10	distance	distance	NOUN
ajssms-3700	105	11	(	(	PUNCT
ajssms-3700	105	12	d2	d2	PROPN
ajssms-3700	105	13	)	)	PUNCT
ajssms-3700	105	14	for	for	ADP
ajssms-3700	105	15	each	each	DET
ajssms-3700	105	16	respondent	respondent	NOUN
ajssms-3700	105	17	.	.	PUNCT
ajssms-3700	106	1	if	if	SCONJ
ajssms-3700	106	2	the	the	DET
ajssms-3700	106	3	d2	d2	PROPN
ajssms-3700	106	4	value	value	NOUN
ajssms-3700	106	5	is	be	AUX
ajssms-3700	106	6	small	small	ADJ
ajssms-3700	106	7	than	than	ADP
ajssms-3700	106	8	critical	critical	ADJ
ajssms-3700	106	9	value	value	NOUN
ajssms-3700	106	10	(	(	PUNCT
ajssms-3700	106	11	χ2	χ2	PROPN
ajssms-3700	106	12	)	)	PUNCT
ajssms-3700	106	13	,	,	PUNCT
ajssms-3700	106	14	then	then	ADV
ajssms-3700	106	15	that	that	DET
ajssms-3700	106	16	respondent	respondent	NOUN
ajssms-3700	106	17	is	be	AUX
ajssms-3700	106	18	not	not	PART
ajssms-3700	106	19	a	a	DET
ajssms-3700	106	20	multivariate	multivariate	NOUN
ajssms-3700	106	21	outlier	outlier	NOUN
ajssms-3700	106	22	.	.	PUNCT
ajssms-3700	107	1	if	if	SCONJ
ajssms-3700	107	2	the	the	DET
ajssms-3700	107	3	d2	d2	PROPN
ajssms-3700	107	4	value	value	NOUN
ajssms-3700	107	5	is	be	AUX
ajssms-3700	107	6	larger	large	ADJ
ajssms-3700	107	7	than	than	ADP
ajssms-3700	107	8	critical	critical	ADJ
ajssms-3700	107	9	value	value	NOUN
ajssms-3700	107	10	(	(	PUNCT
ajssms-3700	107	11	χ2	χ2	PROPN
ajssms-3700	107	12	)	)	PUNCT
ajssms-3700	107	13	,	,	PUNCT
ajssms-3700	107	14	the	the	DET
ajssms-3700	107	15	respondent	respondent	NOUN
ajssms-3700	107	16	is	be	AUX
ajssms-3700	107	17	a	a	DET
ajssms-3700	107	18	multivariate	multivariate	NOUN
ajssms-3700	107	19	outlier	outlier	NOUN
ajssms-3700	107	20	.	.	PUNCT
ajssms-3700	108	1	several	several	ADJ
ajssms-3700	108	2	statistical	statistical	ADJ
ajssms-3700	108	3	validity	validity	NOUN
ajssms-3700	108	4	tests	test	NOUN
ajssms-3700	108	5	and	and	CCONJ
ajssms-3700	108	6	analysis	analysis	NOUN
ajssms-3700	108	7	were	be	AUX
ajssms-3700	108	8	further	far	ADV
ajssms-3700	108	9	conducted	conduct	VERB
ajssms-3700	108	10	such	such	ADJ
ajssms-3700	108	11	as	as	ADP
ajssms-3700	108	12	reliability	reliability	NOUN
ajssms-3700	108	13	(	(	PUNCT
ajssms-3700	108	14	cronbach	cronbach	ADJ
ajssms-3700	108	15	alpha	alpha	NOUN
ajssms-3700	108	16	)	)	PUNCT
ajssms-3700	108	17	and	and	CCONJ
ajssms-3700	108	18	composite	composite	ADJ
ajssms-3700	108	19	reliability	reliability	NOUN
ajssms-3700	108	20	tests	test	NOUN
ajssms-3700	108	21	,	,	PUNCT
ajssms-3700	108	22	validity	validity	NOUN
ajssms-3700	108	23	tests	test	NOUN
ajssms-3700	108	24	using	use	VERB
ajssms-3700	108	25	confirmatory	confirmatory	ADJ
ajssms-3700	108	26	factor	factor	NOUN
ajssms-3700	108	27	analysis	analysis	NOUN
ajssms-3700	108	28	(	(	PUNCT
ajssms-3700	108	29	cfa	cfa	NOUN
ajssms-3700	108	30	)	)	PUNCT
ajssms-3700	108	31	for	for	ADP
ajssms-3700	108	32	construct	construct	VERB
ajssms-3700	108	33	convergent	convergent	NOUN
ajssms-3700	108	34	,	,	PUNCT
ajssms-3700	108	35	discriminant	discriminant	NOUN
ajssms-3700	108	36	,	,	PUNCT
ajssms-3700	108	37	and	and	CCONJ
ajssms-3700	108	38	nomological	nomological	ADJ
ajssms-3700	108	39	validities	validity	NOUN
ajssms-3700	108	40	.	.	PUNCT
ajssms-3700	109	1	subsequently	subsequently	ADV
ajssms-3700	109	2	,	,	PUNCT
ajssms-3700	109	3	the	the	DET
ajssms-3700	109	4	data	datum	NOUN
ajssms-3700	109	5	was	be	AUX
ajssms-3700	109	6	subjected	subject	VERB
ajssms-3700	109	7	to	to	ADP
ajssms-3700	109	8	descriptive	descriptive	ADJ
ajssms-3700	109	9	analysis	analysis	NOUN
ajssms-3700	109	10	,	,	PUNCT
ajssms-3700	109	11	correlation	correlation	NOUN
ajssms-3700	109	12	and	and	CCONJ
ajssms-3700	109	13	structural	structural	ADJ
ajssms-3700	109	14	equation	equation	NOUN
ajssms-3700	109	15	modeling	model	VERB
ajssms-3700	109	16	analysis	analysis	NOUN
ajssms-3700	109	17	.	.	PUNCT
ajssms-3700	110	1	the	the	DET
ajssms-3700	110	2	steps	step	NOUN
ajssms-3700	110	3	in	in	ADP
ajssms-3700	110	4	sem	sem	ADJ
ajssms-3700	110	5	analysis	analysis	NOUN
ajssms-3700	110	6	are	be	AUX
ajssms-3700	110	7	cfa	cfa	PROPN
ajssms-3700	110	8	analysis	analysis	NOUN
ajssms-3700	110	9	,	,	PUNCT
ajssms-3700	110	10	measurement	measurement	NOUN
ajssms-3700	110	11	analysis	analysis	NOUN
ajssms-3700	110	12	,	,	PUNCT
ajssms-3700	110	13	discriminate	discriminate	VERB
ajssms-3700	110	14	analysis	analysis	NOUN
ajssms-3700	110	15	,	,	PUNCT
ajssms-3700	110	16	composite	composite	ADJ
ajssms-3700	110	17	reliability	reliability	NOUN
ajssms-3700	110	18	analysis	analysis	NOUN
ajssms-3700	110	19	.	.	PUNCT
ajssms-3700	111	1	4	4	X
ajssms-3700	111	2	.	.	NOUN
ajssms-3700	111	3	results	result	VERB
ajssms-3700	111	4	the	the	DET
ajssms-3700	111	5	respondent	respondent	NOUN
ajssms-3700	111	6	’s	’s	PART
ajssms-3700	111	7	information	information	NOUN
ajssms-3700	111	8	is	be	AUX
ajssms-3700	111	9	shown	show	VERB
ajssms-3700	111	10	that	that	SCONJ
ajssms-3700	111	11	out	out	ADP
ajssms-3700	111	12	of	of	ADP
ajssms-3700	111	13	98	98	NUM
ajssms-3700	111	14	respondents	respondent	NOUN
ajssms-3700	111	15	,	,	PUNCT
ajssms-3700	111	16	39	39	NUM
ajssms-3700	111	17	were	be	AUX
ajssms-3700	111	18	female	female	ADJ
ajssms-3700	111	19	and	and	CCONJ
ajssms-3700	111	20	59	59	NUM
ajssms-3700	111	21	were	be	AUX
ajssms-3700	111	22	male	male	ADJ
ajssms-3700	111	23	with	with	ADP
ajssms-3700	111	24	percentage	percentage	NOUN
ajssms-3700	111	25	(	(	PUNCT
ajssms-3700	111	26	39.8	39.8	NUM
ajssms-3700	111	27	%	%	NOUN
ajssms-3700	111	28	and	and	CCONJ
ajssms-3700	111	29	60.2	60.2	NUM
ajssms-3700	111	30	%	%	NOUN
ajssms-3700	111	31	)	)	PUNCT
ajssms-3700	111	32	respectively	respectively	ADV
ajssms-3700	111	33	.	.	PUNCT
ajssms-3700	112	1	while	while	SCONJ
ajssms-3700	112	2	for	for	ADP
ajssms-3700	112	3	race	race	NOUN
ajssms-3700	112	4	data	datum	NOUN
ajssms-3700	112	5	,	,	PUNCT
ajssms-3700	112	6	43	43	NUM
ajssms-3700	112	7	of	of	ADP
ajssms-3700	112	8	the	the	DET
ajssms-3700	112	9	respondents	respondent	NOUN
ajssms-3700	112	10	were	be	AUX
ajssms-3700	112	11	arab	arab	ADJ
ajssms-3700	112	12	,	,	PUNCT
ajssms-3700	112	13	12	12	NUM
ajssms-3700	112	14	indonesian	indonesian	ADJ
ajssms-3700	112	15	,	,	PUNCT
ajssms-3700	112	16	41	41	NUM
ajssms-3700	112	17	thai	thai	NOUN
ajssms-3700	112	18	and	and	CCONJ
ajssms-3700	112	19	only	only	ADV
ajssms-3700	112	20	two	two	NUM
ajssms-3700	112	21	from	from	ADP
ajssms-3700	112	22	african	african	PROPN
ajssms-3700	112	23	.	.	PUNCT
ajssms-3700	113	1	as	as	ADP
ajssms-3700	113	2	for	for	ADP
ajssms-3700	113	3	religion	religion	NOUN
ajssms-3700	113	4	,	,	PUNCT
ajssms-3700	113	5	93.9	93.9	NUM
ajssms-3700	113	6	%	%	NOUN
ajssms-3700	113	7	of	of	ADP
ajssms-3700	113	8	them	they	PRON
ajssms-3700	113	9	were	be	AUX
ajssms-3700	113	10	muslims	muslim	NOUN
ajssms-3700	113	11	,	,	PUNCT
ajssms-3700	113	12	5.1	5.1	NUM
ajssms-3700	113	13	%	%	NOUN
ajssms-3700	113	14	buddhist	buddhist	ADJ
ajssms-3700	113	15	,	,	PUNCT
ajssms-3700	113	16	and	and	CCONJ
ajssms-3700	113	17	only	only	ADV
ajssms-3700	113	18	1	1	NUM
ajssms-3700	113	19	%	%	NOUN
ajssms-3700	113	20	hindu	hindu	NOUN
ajssms-3700	113	21	.	.	PUNCT
ajssms-3700	114	1	while	while	SCONJ
ajssms-3700	114	2	,	,	PUNCT
ajssms-3700	114	3	for	for	ADP
ajssms-3700	114	4	marital	marital	ADJ
ajssms-3700	114	5	status	status	NOUN
ajssms-3700	114	6	,	,	PUNCT
ajssms-3700	114	7	80.6	80.6	NUM
ajssms-3700	114	8	%	%	NOUN
ajssms-3700	114	9	of	of	ADP
ajssms-3700	114	10	them	they	PRON
ajssms-3700	114	11	were	be	AUX
ajssms-3700	114	12	singles	single	NOUN
ajssms-3700	114	13	,	,	PUNCT
ajssms-3700	114	14	18.4	18.4	NUM
ajssms-3700	114	15	%	%	NOUN
ajssms-3700	114	16	were	be	AUX
ajssms-3700	114	17	married	married	ADJ
ajssms-3700	114	18	and	and	CCONJ
ajssms-3700	114	19	only	only	ADV
ajssms-3700	114	20	1	1	NUM
ajssms-3700	114	21	%	%	NOUN
ajssms-3700	114	22	was	be	AUX
ajssms-3700	114	23	divorced	divorce	VERB
ajssms-3700	114	24	.	.	PUNCT
ajssms-3700	115	1	the	the	DET
ajssms-3700	115	2	research	research	NOUN
ajssms-3700	115	3	framework	framework	NOUN
ajssms-3700	115	4	consists	consist	VERB
ajssms-3700	115	5	of	of	ADP
ajssms-3700	115	6	five	five	NUM
ajssms-3700	115	7	exogenous	exogenous	ADJ
ajssms-3700	115	8	and	and	CCONJ
ajssms-3700	115	9	one	one	NUM
ajssms-3700	115	10	endogenous	endogenous	ADJ
ajssms-3700	115	11	variable	variable	NOUN
ajssms-3700	115	12	.	.	PUNCT
ajssms-3700	116	1	each	each	PRON
ajssms-3700	116	2	construct	construct	NOUN
ajssms-3700	116	3	shows	show	NOUN
ajssms-3700	116	4	cronbach	cronbach	VERB
ajssms-3700	116	5	alpha	alpha	NOUN
ajssms-3700	116	6	results	result	NOUN
ajssms-3700	116	7	in	in	ADP
ajssms-3700	116	8	acceptable	acceptable	ADJ
ajssms-3700	116	9	range	range	NOUN
ajssms-3700	116	10	of	of	ADP
ajssms-3700	116	11	values	value	NOUN
ajssms-3700	116	12	of	of	ADP
ajssms-3700	116	13	above	above	ADP
ajssms-3700	116	14	0.8	0.8	NUM
ajssms-3700	116	15	,	,	PUNCT
ajssms-3700	116	16	which	which	PRON
ajssms-3700	116	17	are	be	AUX
ajssms-3700	116	18	above	above	ADP
ajssms-3700	116	19	nominally	nominally	ADV
ajssms-3700	116	20	,	,	PUNCT
ajssms-3700	116	21	(	(	PUNCT
ajssms-3700	116	22	1970	1970	NUM
ajssms-3700	116	23	)	)	PUNCT
ajssms-3700	116	24	recommendation	recommendation	NOUN
ajssms-3700	116	25	of	of	ADP
ajssms-3700	116	26	0.60	0.60	NUM
ajssms-3700	116	27	limits	limit	NOUN
ajssms-3700	116	28	.	.	PUNCT
ajssms-3700	117	1	composite	composite	ADJ
ajssms-3700	117	2	reliability	reliability	NOUN
ajssms-3700	117	3	shows	show	VERB
ajssms-3700	117	4	similar	similar	ADJ
ajssms-3700	117	5	high	high	ADJ
ajssms-3700	117	6	results	result	NOUN
ajssms-3700	117	7	.	.	PUNCT
ajssms-3700	118	1	the	the	DET
ajssms-3700	118	2	convergent	convergent	NOUN
ajssms-3700	118	3	validity	validity	NOUN
ajssms-3700	118	4	is	be	AUX
ajssms-3700	118	5	examined	examine	VERB
ajssms-3700	118	6	by	by	ADP
ajssms-3700	118	7	utilizing	utilize	VERB
ajssms-3700	118	8	the	the	DET
ajssms-3700	118	9	confirmatory	confirmatory	ADJ
ajssms-3700	118	10	factor	factor	NOUN
ajssms-3700	118	11	analysis	analysis	NOUN
ajssms-3700	118	12	(	(	PUNCT
ajssms-3700	118	13	cfa	cfa	NOUN
ajssms-3700	118	14	)	)	PUNCT
ajssms-3700	118	15	result	result	NOUN
ajssms-3700	118	16	;	;	PUNCT
ajssms-3700	118	17	we	we	PRON
ajssms-3700	118	18	observed	observe	VERB
ajssms-3700	118	19	that	that	SCONJ
ajssms-3700	118	20	the	the	DET
ajssms-3700	118	21	regression	regression	NOUN
ajssms-3700	118	22	estimates	estimate	NOUN
ajssms-3700	118	23	or	or	CCONJ
ajssms-3700	118	24	factor	factor	NOUN
ajssms-3700	118	25	loadings	loading	NOUN
ajssms-3700	118	26	of	of	ADP
ajssms-3700	118	27	all	all	PRON
ajssms-3700	118	28	manifesting	manifest	VERB
ajssms-3700	118	29	observed	observed	ADJ
ajssms-3700	118	30	variables	variable	NOUN
ajssms-3700	118	31	or	or	CCONJ
ajssms-3700	118	32	items	item	NOUN
ajssms-3700	118	33	are	be	AUX
ajssms-3700	118	34	adequate	adequate	ADJ
ajssms-3700	118	35	ranging	range	VERB
ajssms-3700	118	36	from	from	ADP
ajssms-3700	118	37	0.53	0.53	NUM
ajssms-3700	118	38	to	to	ADP
ajssms-3700	118	39	0.98	0.98	NUM
ajssms-3700	118	40	.	.	PUNCT
ajssms-3700	119	1	the	the	DET
ajssms-3700	119	2	factor	factor	NOUN
ajssms-3700	119	3	loadings	loading	NOUN
ajssms-3700	119	4	of	of	ADP
ajssms-3700	119	5	latent	latent	NOUN
ajssms-3700	119	6	to	to	ADP
ajssms-3700	119	7	observed	observe	VERB
ajssms-3700	119	8	variable	variable	NOUN
ajssms-3700	119	9	should	should	AUX
ajssms-3700	119	10	be	be	AUX
ajssms-3700	119	11	above	above	ADP
ajssms-3700	119	12	0.50	0.50	NUM
ajssms-3700	119	13	(	(	PUNCT
ajssms-3700	119	14	hair	hair	NOUN
ajssms-3700	119	15	et	et	PROPN
ajssms-3700	119	16	al	al	PROPN
ajssms-3700	119	17	.	.	PROPN
ajssms-3700	119	18	,	,	PUNCT
ajssms-3700	119	19	2006	2006	NUM
ajssms-3700	119	20	)	)	PUNCT
ajssms-3700	119	21	.	.	PUNCT
ajssms-3700	120	1	this	this	PRON
ajssms-3700	120	2	indicates	indicate	VERB
ajssms-3700	120	3	that	that	SCONJ
ajssms-3700	120	4	all	all	DET
ajssms-3700	120	5	the	the	DET
ajssms-3700	120	6	constructs	construct	NOUN
ajssms-3700	120	7	conform	conform	VERB
ajssms-3700	120	8	to	to	ADP
ajssms-3700	120	9	the	the	DET
ajssms-3700	120	10	construct	construct	ADJ
ajssms-3700	120	11	convergent	convergent	NOUN
ajssms-3700	120	12	validity	validity	NOUN
ajssms-3700	120	13	test	test	NOUN
ajssms-3700	120	14	.	.	PUNCT
ajssms-3700	121	1	after	after	SCONJ
ajssms-3700	121	2	deletions	deletion	NOUN
ajssms-3700	121	3	were	be	AUX
ajssms-3700	121	4	made	make	VERB
ajssms-3700	121	5	using	use	VERB
ajssms-3700	121	6	modification	modification	NOUN
ajssms-3700	121	7	indices	index	NOUN
ajssms-3700	121	8	suggestions	suggestion	NOUN
ajssms-3700	121	9	,	,	PUNCT
ajssms-3700	121	10	the	the	DET
ajssms-3700	121	11	remaining	remain	VERB
ajssms-3700	121	12	numbers	number	NOUN
ajssms-3700	121	13	of	of	ADP
ajssms-3700	121	14	items	item	NOUN
ajssms-3700	121	15	for	for	ADP
ajssms-3700	121	16	each	each	DET
ajssms-3700	121	17	construct	construct	NOUN
ajssms-3700	121	18	are	be	AUX
ajssms-3700	121	19	as	as	SCONJ
ajssms-3700	121	20	follows	follow	VERB
ajssms-3700	121	21	:	:	PUNCT
ajssms-3700	121	22	reliability	reliability	NOUN
ajssms-3700	121	23	(	(	PUNCT
ajssms-3700	121	24	4	4	NUM
ajssms-3700	121	25	items	item	NOUN
ajssms-3700	121	26	of	of	ADP
ajssms-3700	121	27	6	6	NUM
ajssms-3700	121	28	)	)	PUNCT
ajssms-3700	121	29	,	,	PUNCT
ajssms-3700	121	30	empathy	empathy	NOUN
ajssms-3700	121	31	(	(	PUNCT
ajssms-3700	121	32	3	3	NUM
ajssms-3700	121	33	of	of	ADP
ajssms-3700	121	34	6	6	NUM
ajssms-3700	121	35	items	item	NOUN
ajssms-3700	121	36	)	)	PUNCT
ajssms-3700	121	37	,	,	PUNCT
ajssms-3700	121	38	tangibility	tangibility	NOUN
ajssms-3700	121	39	(	(	PUNCT
ajssms-3700	121	40	3	3	NUM
ajssms-3700	121	41	items	item	NOUN
ajssms-3700	121	42	of	of	ADP
ajssms-3700	121	43	5	5	NUM
ajssms-3700	121	44	)	)	PUNCT
ajssms-3700	121	45	,	,	PUNCT
ajssms-3700	121	46	assurance	assurance	NOUN
ajssms-3700	121	47	(	(	PUNCT
ajssms-3700	121	48	5	5	NUM
ajssms-3700	121	49	items	item	NOUN
ajssms-3700	121	50	of	of	ADP
ajssms-3700	121	51	10	10	NUM
ajssms-3700	121	52	)	)	PUNCT
ajssms-3700	121	53	,	,	PUNCT
ajssms-3700	121	54	responsiveness	responsiveness	NOUN
ajssms-3700	121	55	(	(	PUNCT
ajssms-3700	121	56	3	3	NUM
ajssms-3700	121	57	items	item	NOUN
ajssms-3700	121	58	of	of	ADP
ajssms-3700	121	59	5	5	NUM
ajssms-3700	121	60	)	)	PUNCT
ajssms-3700	121	61	,	,	PUNCT
ajssms-3700	121	62	and	and	CCONJ
ajssms-3700	121	63	satisfaction	satisfaction	NOUN
ajssms-3700	121	64	(	(	PUNCT
ajssms-3700	121	65	4	4	NUM
ajssms-3700	121	66	items	item	NOUN
ajssms-3700	121	67	of	of	ADP
ajssms-3700	121	68	5	5	NUM
ajssms-3700	121	69	items	item	NOUN
ajssms-3700	121	70	)	)	PUNCT
ajssms-3700	121	71	.	.	PUNCT
ajssms-3700	122	1	the	the	DET
ajssms-3700	122	2	composite	composite	ADJ
ajssms-3700	122	3	reliability	reliability	NOUN
ajssms-3700	122	4	calculations	calculation	NOUN
ajssms-3700	122	5	depend	depend	VERB
ajssms-3700	122	6	on	on	ADP
ajssms-3700	122	7	the	the	DET
ajssms-3700	122	8	standardized	standardized	ADJ
ajssms-3700	122	9	factor	factor	NOUN
ajssms-3700	122	10	loadings	loading	NOUN
ajssms-3700	122	11	obtained	obtain	VERB
ajssms-3700	122	12	from	from	ADP
ajssms-3700	122	13	the	the	DET
ajssms-3700	122	14	final	final	ADJ
ajssms-3700	122	15	revised	revise	VERB
ajssms-3700	122	16	structural	structural	ADJ
ajssms-3700	122	17	model	model	NOUN
ajssms-3700	122	18	.	.	PUNCT
ajssms-3700	123	1	the	the	DET
ajssms-3700	123	2	results	result	NOUN
ajssms-3700	123	3	from	from	ADP
ajssms-3700	123	4	composite	composite	ADJ
ajssms-3700	123	5	reliability	reliability	NOUN
ajssms-3700	123	6	of	of	ADP
ajssms-3700	123	7	all	all	DET
ajssms-3700	123	8	exogenous	exogenous	ADJ
ajssms-3700	123	9	latent	latent	NOUN
ajssms-3700	123	10	constructs	construct	NOUN
ajssms-3700	123	11	are	be	AUX
ajssms-3700	123	12	well	well	ADV
ajssms-3700	123	13	above	above	ADP
ajssms-3700	123	14	0.60	0.60	NUM
ajssms-3700	123	15	(	(	PUNCT
ajssms-3700	123	16	nunnally	nunnally	ADV
ajssms-3700	123	17	,	,	PUNCT
ajssms-3700	123	18	1970	1970	NUM
ajssms-3700	123	19	)	)	PUNCT
ajssms-3700	123	20	as	as	SCONJ
ajssms-3700	123	21	shown	show	VERB
ajssms-3700	123	22	in	in	ADP
ajssms-3700	123	23	table	table	NOUN
ajssms-3700	123	24	1.to	1.to	PRON
ajssms-3700	123	25	substantiate	substantiate	VERB
ajssms-3700	123	26	discriminant	discriminant	ADJ
ajssms-3700	123	27	validity	validity	NOUN
ajssms-3700	123	28	,	,	PUNCT
ajssms-3700	123	29	average	average	ADJ
ajssms-3700	123	30	variance	variance	NOUN
ajssms-3700	123	31	extracted	extract	VERB
ajssms-3700	123	32	(	(	PUNCT
ajssms-3700	123	33	ave	ave	NOUN
ajssms-3700	123	34	)	)	PUNCT
ajssms-3700	123	35	is	be	AUX
ajssms-3700	123	36	compared	compare	VERB
ajssms-3700	123	37	to	to	ADP
ajssms-3700	123	38	correlation	correlation	NOUN
ajssms-3700	123	39	squared	square	VERB
ajssms-3700	123	40	of	of	ADP
ajssms-3700	123	41	the	the	DET
ajssms-3700	123	42	interrelated	interrelated	ADJ
ajssms-3700	123	43	variables	variable	NOUN
ajssms-3700	123	44	of	of	ADP
ajssms-3700	123	45	concerned	concerned	ADJ
ajssms-3700	123	46	(	(	PUNCT
ajssms-3700	123	47	fornell	fornell	PROPN
ajssms-3700	123	48	&	&	CCONJ
ajssms-3700	123	49	larcker	larcker	PROPN
ajssms-3700	123	50	,	,	PUNCT
ajssms-3700	123	51	1981	1981	NUM
ajssms-3700	123	52	)	)	PUNCT
ajssms-3700	123	53	.	.	PUNCT
ajssms-3700	124	1	from	from	ADP
ajssms-3700	124	2	the	the	DET
ajssms-3700	124	3	variance	variance	NOUN
ajssms-3700	124	4	extracted	extract	VERB
ajssms-3700	124	5	,	,	PUNCT
ajssms-3700	124	6	ave	ave	NOUN
ajssms-3700	124	7	is	be	AUX
ajssms-3700	124	8	than	than	SCONJ
ajssms-3700	124	9	calculated	calculate	VERB
ajssms-3700	124	10	by	by	ADP
ajssms-3700	124	11	averaging	average	VERB
ajssms-3700	124	12	the	the	DET
ajssms-3700	124	13	two	two	NUM
ajssms-3700	124	14	variances	variance	NOUN
ajssms-3700	124	15	extracted	extract	VERB
ajssms-3700	124	16	of	of	ADP
ajssms-3700	124	17	the	the	DET
ajssms-3700	124	18	variables	variable	NOUN
ajssms-3700	124	19	.	.	PUNCT
ajssms-3700	125	1	the	the	DET
ajssms-3700	125	2	finding	finding	NOUN
ajssms-3700	125	3	is	be	AUX
ajssms-3700	125	4	presented	present	VERB
ajssms-3700	125	5	in	in	ADP
ajssms-3700	125	6	a	a	DET
ajssms-3700	125	7	matrix	matrix	NOUN
ajssms-3700	125	8	as	as	ADP
ajssms-3700	125	9	in	in	ADP
ajssms-3700	125	10	table	table	NOUN
ajssms-3700	125	11	2	2	NUM
ajssms-3700	125	12	.	.	X
ajssms-3700	126	1	for	for	SCONJ
ajssms-3700	126	2	discriminant	discriminant	ADJ
ajssms-3700	126	3	validity	validity	NOUN
ajssms-3700	126	4	to	to	PART
ajssms-3700	126	5	be	be	AUX
ajssms-3700	126	6	upheld	uphold	VERB
ajssms-3700	126	7	,	,	PUNCT
ajssms-3700	126	8	the	the	DET
ajssms-3700	126	9	value	value	NOUN
ajssms-3700	126	10	of	of	ADP
ajssms-3700	126	11	ave	ave	NOUN
ajssms-3700	126	12	must	must	AUX
ajssms-3700	126	13	be	be	AUX
ajssms-3700	126	14	more	more	ADJ
ajssms-3700	126	15	than	than	ADP
ajssms-3700	126	16	correlation	correlation	NOUN
ajssms-3700	126	17	squared	square	VERB
ajssms-3700	126	18	table	table	NOUN
ajssms-3700	126	19	3	3	NUM
ajssms-3700	126	20	.	.	X
ajssms-3700	127	1	for	for	ADP
ajssms-3700	127	2	example	example	NOUN
ajssms-3700	127	3	,	,	PUNCT
ajssms-3700	127	4	between	between	ADP
ajssms-3700	127	5	the	the	DET
ajssms-3700	127	6	variable	variable	NOUN
ajssms-3700	127	7	’s	’s	PART
ajssms-3700	127	8	assurance	assurance	NOUN
ajssms-3700	127	9	and	and	CCONJ
ajssms-3700	127	10	empathy	empathy	NOUN
ajssms-3700	127	11	,	,	PUNCT
ajssms-3700	127	12	the	the	DET
ajssms-3700	127	13	ave	ave	NOUN
ajssms-3700	127	14	=	=	NUM
ajssms-3700	127	15	0.563	0.563	NUM
ajssms-3700	127	16	as	as	SCONJ
ajssms-3700	127	17	shown	show	VERB
ajssms-3700	127	18	in	in	ADP
ajssms-3700	127	19	table	table	NOUN
ajssms-3700	127	20	2	2	NUM
ajssms-3700	127	21	,	,	PUNCT
ajssms-3700	127	22	while	while	SCONJ
ajssms-3700	127	23	correlation	correlation	NOUN
ajssms-3700	127	24	squared	square	VERB
ajssms-3700	127	25	=	=	SYM
ajssms-3700	127	26	0.294	0.294	NUM
ajssms-3700	127	27	(	(	PUNCT
ajssms-3700	127	28	the	the	DET
ajssms-3700	127	29	figures	figure	NOUN
ajssms-3700	127	30	in	in	ADP
ajssms-3700	127	31	brackets	bracket	NOUN
ajssms-3700	127	32	in	in	ADP
ajssms-3700	127	33	table	table	NOUN
ajssms-3700	127	34	3	3	NUM
ajssms-3700	127	35	.	.	PUNCT
ajssms-3700	128	1	hence	hence	ADV
ajssms-3700	128	2	,	,	PUNCT
ajssms-3700	128	3	ave	ave	NOUN
ajssms-3700	128	4	>	>	X
ajssms-3700	128	5	correlation	correlation	NOUN
ajssms-3700	128	6	squared	square	VERB
ajssms-3700	128	7	,	,	PUNCT
ajssms-3700	128	8	or	or	CCONJ
ajssms-3700	128	9	assurance	assurance	NOUN
ajssms-3700	128	10	discriminates	discriminate	VERB
ajssms-3700	128	11	from	from	ADP
ajssms-3700	128	12	empathy	empathy	NOUN
ajssms-3700	128	13	.	.	PUNCT
ajssms-3700	129	1	also	also	ADV
ajssms-3700	129	2	,	,	PUNCT
ajssms-3700	129	3	between	between	ADP
ajssms-3700	129	4	reliability	reliability	NOUN
ajssms-3700	129	5	and	and	CCONJ
ajssms-3700	129	6	responsiveness	responsiveness	NOUN
ajssms-3700	129	7	,	,	PUNCT
ajssms-3700	130	1	the	the	DET
ajssms-3700	130	2	ave	ave	NOUN
ajssms-3700	130	3	=	=	NOUN
ajssms-3700	130	4	0.677	0.677	NUM
ajssms-3700	130	5	as	as	SCONJ
ajssms-3700	130	6	shown	show	VERB
ajssms-3700	130	7	in	in	ADP
ajssms-3700	130	8	table	table	NOUN
ajssms-3700	130	9	2	2	NUM
ajssms-3700	130	10	.	.	PUNCT
ajssms-3700	130	11	while	while	SCONJ
ajssms-3700	130	12	correlation	correlation	NOUN
ajssms-3700	130	13	squared	square	VERB
ajssms-3700	130	14	=	=	SYM
ajssms-3700	130	15	0.287	0.287	NUM
ajssms-3700	130	16	(	(	PUNCT
ajssms-3700	130	17	the	the	DET
ajssms-3700	130	18	numbers	number	NOUN
ajssms-3700	130	19	in	in	ADP
ajssms-3700	130	20	brackets	bracket	NOUN
ajssms-3700	130	21	in	in	ADP
ajssms-3700	130	22	table	table	NOUN
ajssms-3700	130	23	3	3	NUM
ajssms-3700	130	24	.	.	PUNCT
ajssms-3700	130	25	hence	hence	ADV
ajssms-3700	130	26	,	,	PUNCT
ajssms-3700	130	27	ave	ave	NOUN
ajssms-3700	130	28	>	>	X
ajssms-3700	130	29	correlation	correlation	NOUN
ajssms-3700	130	30	squared	square	VERB
ajssms-3700	130	31	,	,	PUNCT
ajssms-3700	130	32	or	or	CCONJ
ajssms-3700	130	33	reliability	reliability	NOUN
ajssms-3700	130	34	discriminates	discriminate	VERB
ajssms-3700	130	35	from	from	ADP
ajssms-3700	130	36	responsiveness	responsiveness	NOUN
ajssms-3700	130	37	.	.	PUNCT
ajssms-3700	131	1	thus	thus	ADV
ajssms-3700	131	2	,	,	PUNCT
ajssms-3700	131	3	discriminant	discriminant	ADJ
ajssms-3700	131	4	validity	validity	NOUN
ajssms-3700	131	5	is	be	AUX
ajssms-3700	131	6	supported	support	VERB
ajssms-3700	131	7	.	.	PUNCT
ajssms-3700	132	1	all	all	DET
ajssms-3700	132	2	constructs	construct	NOUN
ajssms-3700	132	3	used	use	VERB
ajssms-3700	132	4	for	for	ADP
ajssms-3700	132	5	this	this	DET
ajssms-3700	132	6	study	study	NOUN
ajssms-3700	132	7	support	support	NOUN
ajssms-3700	132	8	discriminant	discriminant	ADJ
ajssms-3700	132	9	validity	validity	NOUN
ajssms-3700	132	10	.	.	PUNCT
ajssms-3700	133	1	table	table	NOUN
ajssms-3700	133	2	2	2	NUM
ajssms-3700	133	3	.	.	PUNCT
ajssms-3700	133	4	ave	ave	NOUN
ajssms-3700	133	5	matrix	matrix	NOUN
ajssms-3700	133	6	of	of	ADP
ajssms-3700	133	7	exogenous	exogenous	ADJ
ajssms-3700	133	8	variables	variable	NOUN
ajssms-3700	133	9	.	.	PUNCT
ajssms-3700	134	1	variable	variable	ADJ
ajssms-3700	134	2	name	name	NOUN
ajssms-3700	134	3	empathy	empathy	NOUN
ajssms-3700	134	4	reliability	reliability	NOUN
ajssms-3700	134	5	tangibility	tangibility	NOUN
ajssms-3700	134	6	assurance	assurance	NOUN
ajssms-3700	134	7	responsiveness	responsiveness	NOUN
ajssms-3700	134	8	empathy	empathy	NOUN
ajssms-3700	134	9	1.000	1.000	NUM
ajssms-3700	134	10	reliability	reliability	NOUN
ajssms-3700	134	11	0.564	0.564	NUM
ajssms-3700	134	12	1.000	1.000	NUM
ajssms-3700	134	13	tangibility	tangibility	NOUN
ajssms-3700	134	14	0.436	0.436	NUM
ajssms-3700	134	15	0.609	0.609	NUM
ajssms-3700	134	16	1.000	1.000	NUM
ajssms-3700	134	17	assurance	assurance	NOUN
ajssms-3700	134	18	0.563	0.563	NUM
ajssms-3700	134	19	0.643	0.643	NUM
ajssms-3700	134	20	0.625	0.625	NUM
ajssms-3700	134	21	1.000	1.000	NUM
ajssms-3700	134	22	responsiveness	responsiveness	NOUN
ajssms-3700	134	23	0.484	0.484	NUM
ajssms-3700	134	24	0.677	0.677	NUM
ajssms-3700	134	25	0.554	0.554	NUM
ajssms-3700	134	26	0.745	0.745	NUM
ajssms-3700	134	27	1.000	1.000	NUM
ajssms-3700	134	28	table	table	NOUN
ajssms-3700	134	29	3	3	NUM
ajssms-3700	134	30	.	.	PUNCT
ajssms-3700	134	31	correlation	correlation	NOUN
ajssms-3700	134	32	&	&	CCONJ
ajssms-3700	134	33	correlation	correlation	NOUN
ajssms-3700	134	34	square	square	ADJ
ajssms-3700	134	35	matrix	matrix	NOUN
ajssms-3700	134	36	among	among	ADP
ajssms-3700	134	37	exogenous	exogenous	ADJ
ajssms-3700	134	38	variables	variable	NOUN
ajssms-3700	134	39	.	.	PUNCT
ajssms-3700	135	1	variable	variable	ADJ
ajssms-3700	135	2	name	name	NOUN
ajssms-3700	135	3	empathy	empathy	NOUN
ajssms-3700	135	4	reliability	reliability	NOUN
ajssms-3700	135	5	tangibility	tangibility	NOUN
ajssms-3700	135	6	assurance	assurance	NOUN
ajssms-3700	135	7	responsiveness	responsiveness	NOUN
ajssms-3700	135	8	empathy	empathy	NOUN
ajssms-3700	135	9	1.000	1.000	NUM
ajssms-3700	135	10	reliability	reliability	NOUN
ajssms-3700	135	11	0.530	0.530	NUM
ajssms-3700	135	12	(	(	PUNCT
ajssms-3700	135	13	0.280	0.280	NUM
ajssms-3700	135	14	)	)	PUNCT
ajssms-3700	135	15	1.000	1.000	NUM
ajssms-3700	135	16	tangibility	tangibility	NOUN
ajssms-3700	135	17	0.432	0.432	NUM
ajssms-3700	135	18	(	(	PUNCT
ajssms-3700	135	19	0.186	0.186	NUM
ajssms-3700	135	20	)	)	PUNCT
ajssms-3700	135	21	0.533	0.533	NUM
ajssms-3700	135	22	(	(	PUNCT
ajssms-3700	135	23	0.268	0.268	NUM
ajssms-3700	135	24	)	)	PUNCT
ajssms-3700	135	25	1.000	1.000	NUM
ajssms-3700	135	26	assurance	assurance	NOUN
ajssms-3700	135	27	0.542	0.542	NUM
ajssms-3700	135	28	(	(	PUNCT
ajssms-3700	135	29	0.294	0.294	NUM
ajssms-3700	135	30	)	)	PUNCT
ajssms-3700	135	31	0.461	0.461	NUM
ajssms-3700	135	32	(	(	PUNCT
ajssms-3700	135	33	0.213	0.213	NUM
ajssms-3700	135	34	)	)	PUNCT
ajssms-3700	135	35	0.602	0.602	NUM
ajssms-3700	135	36	(	(	PUNCT
ajssms-3700	135	37	0.362	0.362	NUM
ajssms-3700	135	38	)	)	PUNCT
ajssms-3700	135	39	1.000	1.000	NUM
ajssms-3700	135	40	responsiveness	responsiveness	NOUN
ajssms-3700	135	41	0.489	0.489	NUM
ajssms-3700	135	42	(	(	PUNCT
ajssms-3700	135	43	0.239	0.239	NUM
ajssms-3700	135	44	)	)	PUNCT
ajssms-3700	135	45	0.535	0.535	NUM
ajssms-3700	135	46	(	(	PUNCT
ajssms-3700	135	47	0.287	0.287	NUM
ajssms-3700	135	48	)	)	PUNCT
ajssms-3700	135	49	0.466	0.466	NUM
ajssms-3700	135	50	(	(	PUNCT
ajssms-3700	135	51	0.480	0.480	NUM
ajssms-3700	135	52	)	)	PUNCT
ajssms-3700	135	53	0.567	0.567	NUM
ajssms-3700	135	54	(	(	PUNCT
ajssms-3700	135	55	0.322	0.322	NUM
ajssms-3700	135	56	)	)	PUNCT
ajssms-3700	135	57	1.000	1.000	NUM
ajssms-3700	135	58	note	note	NOUN
ajssms-3700	135	59	:	:	PUNCT
ajssms-3700	135	60	correlation	correlation	NOUN
ajssms-3700	135	61	is	be	AUX
ajssms-3700	135	62	significant	significant	ADJ
ajssms-3700	135	63	at	at	ADP
ajssms-3700	135	64	0.01	0.01	NUM
ajssms-3700	135	65	level	level	NOUN
ajssms-3700	135	66	(	(	PUNCT
ajssms-3700	135	67	1	1	NUM
ajssms-3700	135	68	-	-	PUNCT
ajssms-3700	135	69	tailed	tailed	ADJ
ajssms-3700	135	70	)	)	PUNCT
ajssms-3700	135	71	,	,	PUNCT
ajssms-3700	135	72	values	value	NOUN
ajssms-3700	135	73	in	in	ADP
ajssms-3700	135	74	brackets	bracket	NOUN
ajssms-3700	135	75	indicate	indicate	VERB
ajssms-3700	135	76	correlation	correlation	NOUN
ajssms-3700	135	77	squared	square	VERB
ajssms-3700	135	78	.	.	PUNCT
ajssms-3700	136	1	nomological	nomological	ADJ
ajssms-3700	136	2	validity	validity	NOUN
ajssms-3700	136	3	examines	examine	VERB
ajssms-3700	136	4	whether	whether	SCONJ
ajssms-3700	136	5	the	the	DET
ajssms-3700	136	6	correlations	correlation	NOUN
ajssms-3700	136	7	between	between	ADP
ajssms-3700	136	8	constructs	construct	NOUN
ajssms-3700	136	9	in	in	ADP
ajssms-3700	136	10	the	the	DET
ajssms-3700	136	11	measurement	measurement	NOUN
ajssms-3700	136	12	theory	theory	NOUN
ajssms-3700	136	13	makes	make	VERB
ajssms-3700	136	14	sense	sense	NOUN
ajssms-3700	136	15	such	such	ADJ
ajssms-3700	136	16	that	that	SCONJ
ajssms-3700	136	17	correlations	correlation	NOUN
ajssms-3700	136	18	must	must	AUX
ajssms-3700	136	19	be	be	AUX
ajssms-3700	136	20	positive	positive	ADJ
ajssms-3700	136	21	or	or	CCONJ
ajssms-3700	136	22	negative	negative	ADJ
ajssms-3700	136	23	according	accord	VERB
ajssms-3700	136	24	to	to	ADP
ajssms-3700	136	25	theory	theory	NOUN
ajssms-3700	136	26	stipulated	stipulate	VERB
ajssms-3700	136	27	(	(	PUNCT
ajssms-3700	136	28	hair	hair	NOUN
ajssms-3700	136	29	et	et	PROPN
ajssms-3700	136	30	al	al	PROPN
ajssms-3700	136	31	.	.	PROPN
ajssms-3700	136	32	,	,	PUNCT
ajssms-3700	136	33	2006	2006	NUM
ajssms-3700	136	34	)	)	PUNCT
ajssms-3700	136	35	.	.	PUNCT
ajssms-3700	137	1	from	from	ADP
ajssms-3700	137	2	table	table	NOUN
ajssms-3700	137	3	3	3	NUM
ajssms-3700	137	4	,	,	PUNCT
ajssms-3700	137	5	it	it	PRON
ajssms-3700	137	6	is	be	AUX
ajssms-3700	137	7	observed	observe	VERB
ajssms-3700	137	8	that	that	SCONJ
ajssms-3700	137	9	all	all	DET
ajssms-3700	137	10	directions	direction	NOUN
ajssms-3700	137	11	of	of	ADP
ajssms-3700	137	12	correlations	correlation	NOUN
ajssms-3700	137	13	are	be	AUX
ajssms-3700	137	14	in	in	ADP
ajssms-3700	137	15	the	the	DET
ajssms-3700	137	16	hypothesized	hypothesized	ADJ
ajssms-3700	137	17	direction	direction	NOUN
ajssms-3700	137	18	as	as	SCONJ
ajssms-3700	137	19	stipulated	stipulate	VERB
ajssms-3700	137	20	in	in	ADP
ajssms-3700	137	21	the	the	DET
ajssms-3700	137	22	hypotheses	hypothesis	NOUN
ajssms-3700	137	23	in	in	ADP
ajssms-3700	137	24	accordance	accordance	NOUN
ajssms-3700	137	25	to	to	ADP
ajssms-3700	137	26	theory	theory	NOUN
ajssms-3700	137	27	.	.	PUNCT
ajssms-3700	138	1	thus	thus	ADV
ajssms-3700	138	2	,	,	PUNCT
ajssms-3700	138	3	it	it	PRON
ajssms-3700	138	4	can	can	AUX
ajssms-3700	138	5	be	be	AUX
ajssms-3700	138	6	deducted	deduct	VERB
ajssms-3700	138	7	that	that	SCONJ
ajssms-3700	138	8	nomological	nomological	ADJ
ajssms-3700	138	9	validity	validity	NOUN
ajssms-3700	138	10	is	be	AUX
ajssms-3700	138	11	substantiated	substantiate	VERB
ajssms-3700	138	12	for	for	ADP
ajssms-3700	138	13	all	all	DET
ajssms-3700	138	14	asian	asian	ADJ
ajssms-3700	138	15	journal	journal	NOUN
ajssms-3700	138	16	of	of	ADP
ajssms-3700	138	17	social	social	ADJ
ajssms-3700	138	18	sciences	sciences	PROPN
ajssms-3700	138	19	and	and	CCONJ
ajssms-3700	138	20	management	management	NOUN
ajssms-3700	138	21	studies	study	NOUN
ajssms-3700	138	22	,	,	PUNCT
ajssms-3700	138	23	2022	2022	NUM
ajssms-3700	138	24	,	,	PUNCT
ajssms-3700	138	25	9(1	9(1	NUM
ajssms-3700	138	26	):	):	PUNCT
ajssms-3700	138	27	11	11	NUM
ajssms-3700	138	28	-	-	SYM
ajssms-3700	138	29	17	17	NUM
ajssms-3700	138	30	15	15	NUM
ajssms-3700	138	31	©	©	PROPN
ajssms-3700	138	32	2022	2022	NUM
ajssms-3700	138	33	by	by	ADP
ajssms-3700	138	34	the	the	DET
ajssms-3700	138	35	authors	author	NOUN
ajssms-3700	138	36	;	;	PUNCT
ajssms-3700	138	37	licensee	licensee	PROPN
ajssms-3700	138	38	asian	asian	ADJ
ajssms-3700	138	39	online	online	PROPN
ajssms-3700	138	40	journal	journal	PROPN
ajssms-3700	138	41	publishing	publishing	NOUN
ajssms-3700	138	42	group	group	NOUN
ajssms-3700	138	43	measures	measure	NOUN
ajssms-3700	138	44	used	use	VERB
ajssms-3700	138	45	in	in	ADP
ajssms-3700	138	46	this	this	DET
ajssms-3700	138	47	study	study	NOUN
ajssms-3700	138	48	.	.	PUNCT
ajssms-3700	139	1	to	to	PART
ajssms-3700	139	2	arrive	arrive	VERB
ajssms-3700	139	3	to	to	ADP
ajssms-3700	139	4	the	the	DET
ajssms-3700	139	5	structural	structural	ADJ
ajssms-3700	139	6	model	model	NOUN
ajssms-3700	139	7	,	,	PUNCT
ajssms-3700	139	8	confirmatory	confirmatory	NOUN
ajssms-3700	139	9	factor	factor	NOUN
ajssms-3700	139	10	analysis	analysis	NOUN
ajssms-3700	139	11	(	(	PUNCT
ajssms-3700	139	12	cfa	cfa	NOUN
ajssms-3700	139	13	)	)	PUNCT
ajssms-3700	139	14	was	be	AUX
ajssms-3700	139	15	conducted	conduct	VERB
ajssms-3700	139	16	on	on	ADP
ajssms-3700	139	17	every	every	DET
ajssms-3700	139	18	construct	construct	NOUN
ajssms-3700	139	19	and	and	CCONJ
ajssms-3700	139	20	measurement	measurement	NOUN
ajssms-3700	139	21	models	model	NOUN
ajssms-3700	139	22	table	table	VERB
ajssms-3700	139	23	4	4	NUM
ajssms-3700	139	24	.	.	PUNCT
ajssms-3700	140	1	the	the	DET
ajssms-3700	140	2	goodness	goodness	NOUN
ajssms-3700	140	3	of	of	ADP
ajssms-3700	140	4	fit	fit	ADJ
ajssms-3700	140	5	is	be	AUX
ajssms-3700	140	6	the	the	DET
ajssms-3700	140	7	decision	decision	NOUN
ajssms-3700	140	8	to	to	PART
ajssms-3700	140	9	see	see	VERB
ajssms-3700	140	10	the	the	DET
ajssms-3700	140	11	model	model	NOUN
ajssms-3700	140	12	fits	fit	VERB
ajssms-3700	140	13	into	into	ADP
ajssms-3700	140	14	the	the	DET
ajssms-3700	140	15	variance	variance	NOUN
ajssms-3700	140	16	-	-	PUNCT
ajssms-3700	140	17	covariance	covariance	NOUN
ajssms-3700	140	18	matrix	matrix	NOUN
ajssms-3700	140	19	of	of	ADP
ajssms-3700	140	20	the	the	DET
ajssms-3700	140	21	dataset	dataset	NOUN
ajssms-3700	140	22	.	.	PUNCT
ajssms-3700	141	1	the	the	DET
ajssms-3700	141	2	cfa	cfa	PROPN
ajssms-3700	141	3	,	,	PUNCT
ajssms-3700	141	4	measurement	measurement	NOUN
ajssms-3700	141	5	and	and	CCONJ
ajssms-3700	141	6	structural	structural	ADJ
ajssms-3700	141	7	model	model	NOUN
ajssms-3700	141	8	has	have	VERB
ajssms-3700	141	9	a	a	DET
ajssms-3700	141	10	good	good	ADJ
ajssms-3700	141	11	fit	fit	NOUN
ajssms-3700	141	12	with	with	ADP
ajssms-3700	141	13	the	the	DET
ajssms-3700	141	14	data	datum	NOUN
ajssms-3700	141	15	based	base	VERB
ajssms-3700	141	16	on	on	ADP
ajssms-3700	141	17	assessment	assessment	NOUN
ajssms-3700	141	18	criteria	criterion	NOUN
ajssms-3700	141	19	such	such	ADJ
ajssms-3700	141	20	as	as	ADP
ajssms-3700	141	21	gfi	gfi	PROPN
ajssms-3700	141	22	,	,	PUNCT
ajssms-3700	141	23	cfi	cfi	PROPN
ajssms-3700	141	24	,	,	PUNCT
ajssms-3700	141	25	tli	tli	PROPN
ajssms-3700	141	26	,	,	PUNCT
ajssms-3700	141	27	rmsea	rmsea	NOUN
ajssms-3700	141	28	.	.	PUNCT
ajssms-3700	142	1	all	all	DET
ajssms-3700	142	2	cfas	cfas	NOUN
ajssms-3700	142	3	of	of	ADP
ajssms-3700	142	4	constructs	construct	NOUN
ajssms-3700	142	5	produced	produce	VERB
ajssms-3700	142	6	a	a	DET
ajssms-3700	142	7	relatively	relatively	ADV
ajssms-3700	142	8	good	good	ADJ
ajssms-3700	142	9	fit	fit	NOUN
ajssms-3700	142	10	as	as	SCONJ
ajssms-3700	142	11	indicated	indicate	VERB
ajssms-3700	142	12	by	by	ADP
ajssms-3700	142	13	the	the	DET
ajssms-3700	142	14	goodness	goodness	NOUN
ajssms-3700	142	15	of	of	ADP
ajssms-3700	142	16	fit	fit	ADJ
ajssms-3700	142	17	indices	index	NOUN
ajssms-3700	142	18	such	such	ADJ
ajssms-3700	142	19	as	as	ADP
ajssms-3700	142	20	cmin	cmin	NOUN
ajssms-3700	142	21	/	/	SYM
ajssms-3700	142	22	df	df	PROPN
ajssms-3700	142	23	ratio	ratio	NOUN
ajssms-3700	142	24	(	(	PUNCT
ajssms-3700	142	25	<	<	NOUN
ajssms-3700	142	26	2	2	NUM
ajssms-3700	142	27	)	)	PUNCT
ajssms-3700	142	28	;	;	PUNCT
ajssms-3700	142	29	p	p	X
ajssms-3700	142	30	-	-	PUNCT
ajssms-3700	142	31	value	value	NOUN
ajssms-3700	142	32	(	(	PUNCT
ajssms-3700	142	33	>	>	NOUN
ajssms-3700	142	34	0.05	0.05	NUM
ajssms-3700	142	35	)	)	PUNCT
ajssms-3700	142	36	;	;	PUNCT
ajssms-3700	142	37	goodness	goodness	NOUN
ajssms-3700	142	38	of	of	ADP
ajssms-3700	142	39	fit	fit	ADJ
ajssms-3700	142	40	index	index	NOUN
ajssms-3700	142	41	(	(	PUNCT
ajssms-3700	142	42	gfi	gfi	PROPN
ajssms-3700	142	43	)	)	PUNCT
ajssms-3700	142	44	of	of	ADP
ajssms-3700	142	45	>	>	ADP
ajssms-3700	142	46	0.95	0.95	NUM
ajssms-3700	142	47	;	;	PUNCT
ajssms-3700	142	48	and	and	CCONJ
ajssms-3700	142	49	root	root	NOUN
ajssms-3700	142	50	mean	mean	VERB
ajssms-3700	142	51	square	square	ADJ
ajssms-3700	142	52	error	error	NOUN
ajssms-3700	142	53	of	of	ADP
ajssms-3700	142	54	approximation	approximation	NOUN
ajssms-3700	142	55	(	(	PUNCT
ajssms-3700	142	56	rmsea	rmsea	NOUN
ajssms-3700	142	57	)	)	PUNCT
ajssms-3700	142	58	of	of	ADP
ajssms-3700	142	59	values	value	NOUN
ajssms-3700	142	60	less	less	ADJ
ajssms-3700	142	61	than	than	ADP
ajssms-3700	142	62	0.08	0.08	NUM
ajssms-3700	142	63	(	(	PUNCT
ajssms-3700	142	64	<	<	X
ajssms-3700	142	65	0.08	0.08	NUM
ajssms-3700	142	66	)	)	PUNCT
ajssms-3700	142	67	(	(	PUNCT
ajssms-3700	142	68	hair	hair	NOUN
ajssms-3700	142	69	et	et	PROPN
ajssms-3700	142	70	al	al	PROPN
ajssms-3700	142	71	.	.	PROPN
ajssms-3700	142	72	,	,	PUNCT
ajssms-3700	142	73	2006	2006	NUM
ajssms-3700	142	74	)	)	PUNCT
ajssms-3700	142	75	.	.	PUNCT
ajssms-3700	143	1	table	table	NOUN
ajssms-3700	143	2	4	4	NUM
ajssms-3700	143	3	.	.	X
ajssms-3700	144	1	goodness	goodness	NOUN
ajssms-3700	144	2	of	of	ADP
ajssms-3700	144	3	fit	fit	ADJ
ajssms-3700	144	4	analysis(cfa	analysis(cfa	NOUN
ajssms-3700	144	5	)	)	PUNCT
ajssms-3700	144	6	of	of	ADP
ajssms-3700	144	7	models	model	NOUN
ajssms-3700	144	8	.	.	PUNCT
ajssms-3700	145	1	finals	final	NOUN
ajssms-3700	145	2	models	model	NOUN
ajssms-3700	145	3	re	re	VERB
ajssms-3700	145	4	em	em	PRON
ajssms-3700	145	5	ta	ta	PROPN
ajssms-3700	145	6	as	as	SCONJ
ajssms-3700	145	7	res	re	NOUN
ajssms-3700	145	8	customer	customer	NOUN
ajssms-3700	145	9	satisfaction	satisfaction	NOUN
ajssms-3700	145	10	hypothesized	hypothesize	VERB
ajssms-3700	145	11	model	model	NOUN
ajssms-3700	145	12	revised	revise	VERB
ajssms-3700	145	13	model	model	NOUN
ajssms-3700	145	14	items	item	NOUN
ajssms-3700	145	15	remain	remain	VERB
ajssms-3700	145	16	4	4	NUM
ajssms-3700	145	17	3	3	NUM
ajssms-3700	145	18	3	3	NUM
ajssms-3700	145	19	5	5	NUM
ajssms-3700	145	20	3	3	NUM
ajssms-3700	145	21	4	4	NUM
ajssms-3700	145	22	38	38	NUM
ajssms-3700	145	23	22	22	NUM
ajssms-3700	145	24	cmin	cmin	NOUN
ajssms-3700	145	25	14.62	14.62	NUM
ajssms-3700	145	26	41.11	41.11	NUM
ajssms-3700	145	27	11.97	11.97	NUM
ajssms-3700	145	28	6.891	6.891	NUM
ajssms-3700	145	29	13.18	13.18	NUM
ajssms-3700	145	30	16.29	16.29	NUM
ajssms-3700	145	31	1523.54	1523.54	NUM
ajssms-3700	145	32	371.56	371.56	NUM
ajssms-3700	145	33	df	df	PROPN
ajssms-3700	145	34	11	11	NUM
ajssms-3700	145	35	21	21	NUM
ajssms-3700	145	36	5	5	NUM
ajssms-3700	145	37	5	5	NUM
ajssms-3700	145	38	2	2	NUM
ajssms-3700	145	39	5	5	NUM
ajssms-3700	145	40	650	650	NUM
ajssms-3700	145	41	194	194	NUM
ajssms-3700	145	42	cmin	cmin	NOUN
ajssms-3700	145	43	/df	/df	PUNCT
ajssms-3700	145	44	1.625	1.625	NUM
ajssms-3700	145	45	1.523	1.523	NUM
ajssms-3700	145	46	2.394	2.394	NUM
ajssms-3700	145	47	1.378	1.378	NUM
ajssms-3700	145	48	6.591	6.591	NUM
ajssms-3700	145	49	3.321	3.321	NUM
ajssms-3700	145	50	2.344	2.344	NUM
ajssms-3700	145	51	1.915	1.915	NUM
ajssms-3700	145	52	p	p	ADJ
ajssms-3700	145	53	-	-	PUNCT
ajssms-3700	145	54	value	value	NOUN
ajssms-3700	145	55	0.031	0.031	NUM
ajssms-3700	145	56	0.035	0.035	NUM
ajssms-3700	145	57	0.042	0.042	NUM
ajssms-3700	145	58	0.032	0.032	NUM
ajssms-3700	145	59	0.019	0.019	NUM
ajssms-3700	145	60	0.041	0.041	NUM
ajssms-3700	145	61	0.000	0.000	NUM
ajssms-3700	145	62	0.061	0.061	NUM
ajssms-3700	145	63	gfi	gfi	PROPN
ajssms-3700	145	64	0.977	0.977	NUM
ajssms-3700	145	65	0.939	0.939	NUM
ajssms-3700	145	66	0.966	0.966	NUM
ajssms-3700	145	67	0.981	0.981	NUM
ajssms-3700	145	68	0.958	0.958	NUM
ajssms-3700	145	69	0.921	0.921	NUM
ajssms-3700	145	70	0.596	0.596	NUM
ajssms-3700	145	71	0.975	0.975	NUM
ajssms-3700	145	72	cfi	cfi	PROPN
ajssms-3700	145	73	0.94	0.94	NUM
ajssms-3700	145	74	0.985	0.985	NUM
ajssms-3700	145	75	0.986	0.986	NUM
ajssms-3700	145	76	0.996	0.996	NUM
ajssms-3700	145	77	0.975	0.975	NUM
ajssms-3700	145	78	0.986	0.986	NUM
ajssms-3700	145	79	0.466	0.466	NUM
ajssms-3700	145	80	0.781	0.781	NUM
ajssms-3700	145	81	tli	tli	X
ajssms-3700	145	82	0.943	0.943	NUM
ajssms-3700	145	83	0.98	0.98	NUM
ajssms-3700	145	84	0.973	0.973	NUM
ajssms-3700	145	85	0.993	0.993	NUM
ajssms-3700	145	86	0.925	0.925	NUM
ajssms-3700	145	87	0.973	0.973	NUM
ajssms-3700	145	88	0.463	0.463	NUM
ajssms-3700	145	89	0.739	0.739	NUM
ajssms-3700	145	90	pnfi	pnfi	NOUN
ajssms-3700	145	91	0.585	0.585	NUM
ajssms-3700	145	92	0.718	0.718	NUM
ajssms-3700	145	93	0.489	0.489	NUM
ajssms-3700	145	94	0.493	0.493	NUM
ajssms-3700	145	95	0.324	0.324	NUM
ajssms-3700	145	96	0.489	0.489	NUM
ajssms-3700	145	97	0.556	0.556	NUM
ajssms-3700	145	98	0.693	0.693	NUM
ajssms-3700	145	99	rmsea	rmsea	NOUN
ajssms-3700	145	100	0.056	0.056	NUM
ajssms-3700	145	101	0.061	0.061	NUM
ajssms-3700	145	102	0.099	0.099	NUM
ajssms-3700	145	103	0.052	0.052	NUM
ajssms-3700	145	104	0.198	0.198	NUM
ajssms-3700	145	105	0.986	0.986	NUM
ajssms-3700	145	106	0.116	0.116	NUM
ajssms-3700	145	107	0.065	0.065	NUM
ajssms-3700	145	108	table	table	NOUN
ajssms-3700	145	109	4	4	NUM
ajssms-3700	145	110	shows	show	VERB
ajssms-3700	145	111	that	that	SCONJ
ajssms-3700	145	112	the	the	DET
ajssms-3700	145	113	goodness	goodness	NOUN
ajssms-3700	145	114	of	of	ADP
ajssms-3700	145	115	fit	fit	NOUN
ajssms-3700	145	116	of	of	ADP
ajssms-3700	145	117	generated	generate	VERB
ajssms-3700	145	118	or	or	CCONJ
ajssms-3700	145	119	revised	revise	VERB
ajssms-3700	145	120	model	model	NOUN
ajssms-3700	145	121	is	be	AUX
ajssms-3700	145	122	better	well	ADJ
ajssms-3700	145	123	compared	compare	VERB
ajssms-3700	145	124	to	to	ADP
ajssms-3700	145	125	the	the	DET
ajssms-3700	145	126	hypothesized	hypothesized	ADJ
ajssms-3700	145	127	model	model	NOUN
ajssms-3700	145	128	.	.	PUNCT
ajssms-3700	146	1	this	this	PRON
ajssms-3700	146	2	is	be	AUX
ajssms-3700	146	3	expected	expect	VERB
ajssms-3700	146	4	as	as	SCONJ
ajssms-3700	146	5	hypothesized	hypothesized	ADJ
ajssms-3700	146	6	model	model	NOUN
ajssms-3700	146	7	is	be	AUX
ajssms-3700	146	8	usually	usually	ADV
ajssms-3700	146	9	strictly	strictly	ADV
ajssms-3700	146	10	confirmatory	confirmatory	ADJ
ajssms-3700	146	11	.	.	PUNCT
ajssms-3700	147	1	gfi	gfi	PROPN
ajssms-3700	147	2	of	of	ADP
ajssms-3700	147	3	revised	revise	VERB
ajssms-3700	147	4	model	model	NOUN
ajssms-3700	147	5	is	be	AUX
ajssms-3700	147	6	0.975	0.975	NUM
ajssms-3700	147	7	compared	compare	VERB
ajssms-3700	147	8	to	to	ADP
ajssms-3700	147	9	gfi	gfi	PROPN
ajssms-3700	147	10	of	of	ADP
ajssms-3700	147	11	hypothesized	hypothesized	ADJ
ajssms-3700	147	12	model	model	NOUN
ajssms-3700	147	13	of	of	ADP
ajssms-3700	147	14	0.556	0.556	NUM
ajssms-3700	147	15	root	root	NOUN
ajssms-3700	147	16	mean	mean	ADJ
ajssms-3700	147	17	square	square	NOUN
ajssms-3700	147	18	error	error	NOUN
ajssms-3700	147	19	approximation	approximation	NOUN
ajssms-3700	147	20	(	(	PUNCT
ajssms-3700	147	21	rmsea	rmsea	NOUN
ajssms-3700	147	22	)	)	PUNCT
ajssms-3700	147	23	also	also	ADV
ajssms-3700	147	24	shows	show	VERB
ajssms-3700	147	25	a	a	DET
ajssms-3700	147	26	better	well	ADJ
ajssms-3700	147	27	reading	reading	NOUN
ajssms-3700	147	28	of	of	ADP
ajssms-3700	147	29	0.065	0.065	NUM
ajssms-3700	147	30	for	for	ADP
ajssms-3700	147	31	revised	revise	VERB
ajssms-3700	147	32	model	model	NOUN
ajssms-3700	147	33	compared	compare	VERB
ajssms-3700	147	34	to	to	ADP
ajssms-3700	147	35	0.116	0.116	NUM
ajssms-3700	147	36	for	for	ADP
ajssms-3700	147	37	hypothesized	hypothesized	ADJ
ajssms-3700	147	38	model	model	NOUN
ajssms-3700	147	39	(	(	PUNCT
ajssms-3700	147	40	<	<	X
ajssms-3700	147	41	0.08	0.08	NUM
ajssms-3700	147	42	)	)	PUNCT
ajssms-3700	147	43	.	.	PUNCT
ajssms-3700	148	1	as	as	SCONJ
ajssms-3700	148	2	shown	show	VERB
ajssms-3700	148	3	in	in	ADP
ajssms-3700	148	4	the	the	DET
ajssms-3700	148	5	results	result	NOUN
ajssms-3700	148	6	of	of	ADP
ajssms-3700	148	7	hypothesized	hypothesized	ADJ
ajssms-3700	148	8	model	model	NOUN
ajssms-3700	148	9	did	do	AUX
ajssms-3700	148	10	not	not	PART
ajssms-3700	148	11	achieve	achieve	VERB
ajssms-3700	148	12	model	model	NOUN
ajssms-3700	148	13	fit	fit	ADJ
ajssms-3700	148	14	(	(	PUNCT
ajssms-3700	148	15	p<0.000	p<0.000	ADJ
ajssms-3700	148	16	)	)	PUNCT
ajssms-3700	148	17	,	,	PUNCT
ajssms-3700	148	18	hence	hence	ADV
ajssms-3700	148	19	,	,	PUNCT
ajssms-3700	148	20	the	the	DET
ajssms-3700	148	21	explanation	explanation	NOUN
ajssms-3700	148	22	of	of	ADP
ajssms-3700	148	23	hypotheses	hypothesis	NOUN
ajssms-3700	148	24	result	result	VERB
ajssms-3700	148	25	will	will	AUX
ajssms-3700	148	26	be	be	AUX
ajssms-3700	148	27	based	base	VERB
ajssms-3700	148	28	on	on	ADP
ajssms-3700	148	29	generated	generate	VERB
ajssms-3700	148	30	or	or	CCONJ
ajssms-3700	148	31	revised	revise	VERB
ajssms-3700	148	32	model	model	NOUN
ajssms-3700	148	33	,	,	PUNCT
ajssms-3700	148	34	the	the	DET
ajssms-3700	148	35	result	result	NOUN
ajssms-3700	148	36	demonstrates	demonstrate	VERB
ajssms-3700	148	37	that	that	SCONJ
ajssms-3700	148	38	reliability	reliability	NOUN
ajssms-3700	148	39	is	be	AUX
ajssms-3700	148	40	a	a	DET
ajssms-3700	148	41	significant	significant	ADJ
ajssms-3700	148	42	positive	positive	ADJ
ajssms-3700	148	43	related	relate	VERB
ajssms-3700	148	44	to	to	ADP
ajssms-3700	148	45	customer	customer	NOUN
ajssms-3700	148	46	satisfaction	satisfaction	NOUN
ajssms-3700	148	47	.	.	PUNCT
ajssms-3700	149	1	hence	hence	ADV
ajssms-3700	149	2	,	,	PUNCT
ajssms-3700	149	3	reliability	reliability	NOUN
ajssms-3700	149	4	has	have	VERB
ajssms-3700	149	5	a	a	DET
ajssms-3700	149	6	direct	direct	ADJ
ajssms-3700	149	7	significant	significant	ADJ
ajssms-3700	149	8	impact	impact	NOUN
ajssms-3700	149	9	on	on	ADP
ajssms-3700	149	10	to	to	ADP
ajssms-3700	149	11	customer	customer	NOUN
ajssms-3700	149	12	satisfaction	satisfaction	NOUN
ajssms-3700	149	13	(	(	PUNCT
ajssms-3700	149	14	cr=2.151	cr=2.151	ADV
ajssms-3700	149	15	;	;	PUNCT
ajssms-3700	149	16	p<0.001	p<0.001	X
ajssms-3700	149	17	)	)	PUNCT
ajssms-3700	149	18	or	or	CCONJ
ajssms-3700	149	19	h1	h1	PROPN
ajssms-3700	149	20	is	be	AUX
ajssms-3700	149	21	asserted	assert	VERB
ajssms-3700	149	22	.	.	PUNCT
ajssms-3700	150	1	empathy	empathy	NOUN
ajssms-3700	150	2	has	have	VERB
ajssms-3700	150	3	a	a	DET
ajssms-3700	150	4	positive	positive	ADJ
ajssms-3700	150	5	and	and	CCONJ
ajssms-3700	150	6	direct	direct	ADJ
ajssms-3700	150	7	impact	impact	NOUN
ajssms-3700	150	8	on	on	ADP
ajssms-3700	150	9	customer	customer	NOUN
ajssms-3700	150	10	satisfaction	satisfaction	NOUN
ajssms-3700	150	11	(	(	PUNCT
ajssms-3700	150	12	cr=3.556	cr=3.556	NOUN
ajssms-3700	150	13	;	;	PUNCT
ajssms-3700	150	14	p<0.05	p<0.05	NOUN
ajssms-3700	150	15	)	)	PUNCT
ajssms-3700	150	16	,	,	PUNCT
ajssms-3700	150	17	i.e	i.e	DET
ajssms-3700	150	18	h2	h2	PROPN
ajssms-3700	150	19	is	be	AUX
ajssms-3700	150	20	asserted	assert	VERB
ajssms-3700	150	21	.	.	PUNCT
ajssms-3700	151	1	similarly	similarly	ADV
ajssms-3700	151	2	,	,	PUNCT
ajssms-3700	151	3	tangibility	tangibility	NOUN
ajssms-3700	151	4	has	have	VERB
ajssms-3700	151	5	a	a	DET
ajssms-3700	151	6	positive	positive	ADJ
ajssms-3700	151	7	and	and	CCONJ
ajssms-3700	151	8	direct	direct	ADJ
ajssms-3700	151	9	impact	impact	NOUN
ajssms-3700	151	10	on	on	ADP
ajssms-3700	151	11	customer	customer	NOUN
ajssms-3700	151	12	satisfaction	satisfaction	NOUN
ajssms-3700	151	13	.	.	PUNCT
ajssms-3700	152	1	(	(	PUNCT
ajssms-3700	152	2	cr=1.607	cr=1.607	ADJ
ajssms-3700	152	3	;	;	PUNCT
ajssms-3700	152	4	p<0.001	p<0.001	X
ajssms-3700	152	5	)	)	PUNCT
ajssms-3700	152	6	,	,	PUNCT
ajssms-3700	152	7	i.e	i.e	DET
ajssms-3700	152	8	h3	h3	NOUN
ajssms-3700	152	9	is	be	AUX
ajssms-3700	152	10	also	also	ADV
ajssms-3700	152	11	asserted	assert	VERB
ajssms-3700	152	12	.	.	PUNCT
ajssms-3700	153	1	also	also	ADV
ajssms-3700	153	2	,	,	PUNCT
ajssms-3700	153	3	h4	h4	PROPN
ajssms-3700	153	4	is	be	AUX
ajssms-3700	153	5	asserted	assert	VERB
ajssms-3700	153	6	due	due	ADP
ajssms-3700	153	7	to	to	PART
ajssms-3700	153	8	(	(	PUNCT
ajssms-3700	153	9	cr=	cr=	NOUN
ajssms-3700	153	10	3.055	3.055	NUM
ajssms-3700	153	11	;	;	PUNCT
ajssms-3700	153	12	p<0.05	p<0.05	PROPN
ajssms-3700	153	13	)	)	PUNCT
ajssms-3700	153	14	,	,	PUNCT
ajssms-3700	153	15	means	mean	VERB
ajssms-3700	153	16	assurance	assurance	NOUN
ajssms-3700	153	17	has	have	VERB
ajssms-3700	153	18	a	a	DET
ajssms-3700	153	19	positive	positive	ADJ
ajssms-3700	153	20	and	and	CCONJ
ajssms-3700	153	21	direct	direct	ADJ
ajssms-3700	153	22	impact	impact	NOUN
ajssms-3700	153	23	on	on	ADP
ajssms-3700	153	24	customer	customer	NOUN
ajssms-3700	153	25	satisfaction	satisfaction	NOUN
ajssms-3700	153	26	.	.	PUNCT
ajssms-3700	154	1	and	and	CCONJ
ajssms-3700	154	2	finally	finally	ADV
ajssms-3700	154	3	,	,	PUNCT
ajssms-3700	154	4	h5	h5	PROPN
ajssms-3700	154	5	also	also	ADV
ajssms-3700	154	6	asserted	assert	VERB
ajssms-3700	154	7	due	due	ADP
ajssms-3700	154	8	to	to	PART
ajssms-3700	154	9	(	(	PUNCT
ajssms-3700	154	10	cr=	cr=	NOUN
ajssms-3700	154	11	2.371	2.371	NUM
ajssms-3700	154	12	;	;	PUNCT
ajssms-3700	154	13	p<0.05	p<0.05	NOUN
ajssms-3700	154	14	)	)	PUNCT
ajssms-3700	154	15	,	,	PUNCT
ajssms-3700	154	16	means	mean	VERB
ajssms-3700	154	17	responsiveness	responsiveness	NOUN
ajssms-3700	154	18	has	have	VERB
ajssms-3700	154	19	a	a	DET
ajssms-3700	154	20	positive	positive	ADJ
ajssms-3700	154	21	and	and	CCONJ
ajssms-3700	154	22	direct	direct	ADJ
ajssms-3700	154	23	impact	impact	NOUN
ajssms-3700	154	24	on	on	ADP
ajssms-3700	154	25	customer	customer	NOUN
ajssms-3700	154	26	satisfaction	satisfaction	NOUN
ajssms-3700	154	27	,	,	PUNCT
ajssms-3700	154	28	as	as	SCONJ
ajssms-3700	154	29	shown	show	VERB
ajssms-3700	154	30	in	in	ADP
ajssms-3700	154	31	table	table	NOUN
ajssms-3700	154	32	5	5	NUM
ajssms-3700	154	33	.	.	PUNCT
ajssms-3700	154	34	from	from	ADP
ajssms-3700	154	35	table	table	NOUN
ajssms-3700	154	36	6	6	NUM
ajssms-3700	154	37	indicates	indicate	VERB
ajssms-3700	154	38	the	the	DET
ajssms-3700	154	39	amount	amount	NOUN
ajssms-3700	154	40	of	of	ADP
ajssms-3700	154	41	variance	variance	NOUN
ajssms-3700	154	42	explained	explain	VERB
ajssms-3700	154	43	by	by	ADP
ajssms-3700	154	44	the	the	DET
ajssms-3700	154	45	exogenous	exogenous	ADJ
ajssms-3700	154	46	variables	variable	NOUN
ajssms-3700	154	47	in	in	ADP
ajssms-3700	154	48	the	the	DET
ajssms-3700	154	49	revised	revise	VERB
ajssms-3700	154	50	model	model	NOUN
ajssms-3700	154	51	.	.	PUNCT
ajssms-3700	155	1	firstly	firstly	ADV
ajssms-3700	155	2	,	,	PUNCT
ajssms-3700	155	3	reliability	reliability	NOUN
ajssms-3700	155	4	explains	explain	VERB
ajssms-3700	155	5	11.5	11.5	NUM
ajssms-3700	155	6	%	%	NOUN
ajssms-3700	155	7	variance	variance	NOUN
ajssms-3700	155	8	in	in	ADP
ajssms-3700	155	9	customer	customer	NOUN
ajssms-3700	155	10	satisfaction	satisfaction	NOUN
ajssms-3700	155	11	.	.	PUNCT
ajssms-3700	156	1	secondly	secondly	ADV
ajssms-3700	156	2	,	,	PUNCT
ajssms-3700	156	3	empathy	empathy	NOUN
ajssms-3700	156	4	explains	explain	VERB
ajssms-3700	156	5	27.3	27.3	NUM
ajssms-3700	156	6	%	%	NOUN
ajssms-3700	156	7	variance	variance	NOUN
ajssms-3700	156	8	in	in	ADP
ajssms-3700	156	9	customer	customer	NOUN
ajssms-3700	156	10	satisfaction	satisfaction	NOUN
ajssms-3700	156	11	.	.	PUNCT
ajssms-3700	157	1	thirdly	thirdly	ADV
ajssms-3700	157	2	,	,	PUNCT
ajssms-3700	157	3	tangibility	tangibility	NOUN
ajssms-3700	157	4	explains	explain	VERB
ajssms-3700	157	5	11.3	11.3	NUM
ajssms-3700	157	6	%	%	NOUN
ajssms-3700	157	7	variance	variance	NOUN
ajssms-3700	157	8	in	in	ADP
ajssms-3700	157	9	customer	customer	NOUN
ajssms-3700	157	10	satisfaction	satisfaction	NOUN
ajssms-3700	157	11	.	.	PUNCT
ajssms-3700	158	1	fourthly	fourthly	ADV
ajssms-3700	158	2	,	,	PUNCT
ajssms-3700	158	3	assurance	assurance	NOUN
ajssms-3700	158	4	explains	explain	VERB
ajssms-3700	158	5	21.0	21.0	NUM
ajssms-3700	158	6	%	%	NOUN
ajssms-3700	158	7	variance	variance	NOUN
ajssms-3700	158	8	in	in	ADP
ajssms-3700	158	9	customer	customer	NOUN
ajssms-3700	158	10	satisfaction	satisfaction	NOUN
ajssms-3700	158	11	.	.	PUNCT
ajssms-3700	159	1	and	and	CCONJ
ajssms-3700	159	2	finally	finally	ADV
ajssms-3700	159	3	,	,	PUNCT
ajssms-3700	159	4	responsiveness	responsiveness	NOUN
ajssms-3700	159	5	explains	explain	VERB
ajssms-3700	159	6	33.8	33.8	NUM
ajssms-3700	159	7	%	%	NOUN
ajssms-3700	159	8	variance	variance	NOUN
ajssms-3700	159	9	in	in	ADP
ajssms-3700	159	10	customer	customer	NOUN
ajssms-3700	159	11	satisfaction	satisfaction	NOUN
ajssms-3700	159	12	.	.	PUNCT
ajssms-3700	160	1	table	table	NOUN
ajssms-3700	160	2	5	5	NUM
ajssms-3700	160	3	.	.	PUNCT
ajssms-3700	161	1	direct	direct	ADJ
ajssms-3700	161	2	impact	impact	NOUN
ajssms-3700	161	3	of	of	ADP
ajssms-3700	161	4	revised	revised	ADJ
ajssms-3700	161	5	model	model	NOUN
ajssms-3700	161	6	:	:	PUNCT
ajssms-3700	161	7	standardized	standardized	ADJ
ajssms-3700	161	8	regression	regression	NOUN
ajssms-3700	161	9	weights	weight	NOUN
ajssms-3700	161	10	.	.	PUNCT
ajssms-3700	161	11	table	table	NOUN
ajssms-3700	161	12	6	6	NUM
ajssms-3700	161	13	.	.	PUNCT
ajssms-3700	161	14	squared	square	VERB
ajssms-3700	161	15	multiple	multiple	ADJ
ajssms-3700	161	16	correlation	correlation	NOUN
ajssms-3700	161	17	results	result	NOUN
ajssms-3700	161	18	.	.	PUNCT
ajssms-3700	162	1	endogenous	endogenous	ADJ
ajssms-3700	162	2	variable	variable	NOUN
ajssms-3700	162	3	squared	square	VERB
ajssms-3700	162	4	multiple	multiple	ADJ
ajssms-3700	162	5	correlation	correlation	NOUN
ajssms-3700	162	6	(	(	PUNCT
ajssms-3700	162	7	smc	smc	NOUN
ajssms-3700	162	8	)	)	PUNCT
ajssms-3700	162	9	=	=	SYM
ajssms-3700	162	10	r2	r2	NOUN
ajssms-3700	162	11	reliability	reliability	NOUN
ajssms-3700	162	12	0.115	0.115	NUM
ajssms-3700	162	13	empathy	empathy	NOUN
ajssms-3700	162	14	0.273	0.273	NUM
ajssms-3700	162	15	tangibility	tangibility	NOUN
ajssms-3700	162	16	0.113	0.113	NUM
ajssms-3700	162	17	assurance	assurance	NOUN
ajssms-3700	162	18	0.210	0.210	NUM
ajssms-3700	162	19	responsiveness	responsiveness	NOUN
ajssms-3700	162	20	0.338	0.338	NUM
ajssms-3700	162	21	5	5	NUM
ajssms-3700	162	22	.	.	PUNCT
ajssms-3700	163	1	discussion	discussion	NOUN
ajssms-3700	163	2	this	this	DET
ajssms-3700	163	3	study	study	NOUN
ajssms-3700	163	4	attempts	attempt	VERB
ajssms-3700	163	5	to	to	PART
ajssms-3700	163	6	examine	examine	VERB
ajssms-3700	163	7	the	the	DET
ajssms-3700	163	8	relationships	relationship	NOUN
ajssms-3700	163	9	between	between	ADP
ajssms-3700	163	10	five	five	NUM
ajssms-3700	163	11	independents	independent	NOUN
ajssms-3700	163	12	dimensions	dimension	NOUN
ajssms-3700	163	13	of	of	ADP
ajssms-3700	163	14	service	service	NOUN
ajssms-3700	163	15	quality	quality	NOUN
ajssms-3700	163	16	and	and	CCONJ
ajssms-3700	163	17	customer	customer	NOUN
ajssms-3700	163	18	satisfaction	satisfaction	NOUN
ajssms-3700	163	19	.	.	PUNCT
ajssms-3700	164	1	as	as	SCONJ
ajssms-3700	164	2	expected	expect	VERB
ajssms-3700	164	3	,	,	PUNCT
ajssms-3700	164	4	the	the	DET
ajssms-3700	164	5	hypothesized	hypothesized	ADJ
ajssms-3700	164	6	model	model	NOUN
ajssms-3700	164	7	do	do	AUX
ajssms-3700	164	8	not	not	PART
ajssms-3700	164	9	achieve	achieve	VERB
ajssms-3700	164	10	model	model	NOUN
ajssms-3700	164	11	fit	fit	NOUN
ajssms-3700	164	12	(	(	PUNCT
ajssms-3700	164	13	p	p	NOUN
ajssms-3700	164	14	value=0.000	value=0.000	NUM
ajssms-3700	164	15	,	,	PUNCT
ajssms-3700	164	16	p	p	X
ajssms-3700	164	17	<	<	X
ajssms-3700	164	18	0.001	0.001	NUM
ajssms-3700	164	19	)	)	PUNCT
ajssms-3700	164	20	.	.	PUNCT
ajssms-3700	165	1	this	this	PRON
ajssms-3700	165	2	implies	imply	VERB
ajssms-3700	165	3	that	that	SCONJ
ajssms-3700	165	4	hypothesized	hypothesized	ADJ
ajssms-3700	165	5	model	model	NOUN
ajssms-3700	165	6	could	could	AUX
ajssms-3700	165	7	not	not	PART
ajssms-3700	165	8	be	be	AUX
ajssms-3700	165	9	generalized	generalize	VERB
ajssms-3700	165	10	to	to	ADP
ajssms-3700	165	11	the	the	DET
ajssms-3700	165	12	population	population	NOUN
ajssms-3700	165	13	.	.	PUNCT
ajssms-3700	166	1	this	this	PRON
ajssms-3700	166	2	is	be	AUX
ajssms-3700	166	3	expected	expect	VERB
ajssms-3700	166	4	because	because	SCONJ
ajssms-3700	166	5	the	the	DET
ajssms-3700	166	6	sample	sample	NOUN
ajssms-3700	166	7	was	be	AUX
ajssms-3700	166	8	small	small	ADJ
ajssms-3700	166	9	.	.	PUNCT
ajssms-3700	167	1	the	the	DET
ajssms-3700	167	2	revised	revise	VERB
ajssms-3700	167	3	model	model	NOUN
ajssms-3700	167	4	accomplished	accomplish	VERB
ajssms-3700	167	5	model	model	NOUN
ajssms-3700	167	6	fit	fit	NOUN
ajssms-3700	167	7	and	and	CCONJ
ajssms-3700	167	8	supports	support	VERB
ajssms-3700	167	9	all	all	DET
ajssms-3700	167	10	fifth	fifth	ADJ
ajssms-3700	167	11	direct	direct	ADJ
ajssms-3700	167	12	effects	effect	NOUN
ajssms-3700	167	13	as	as	SCONJ
ajssms-3700	167	14	as	as	SCONJ
ajssms-3700	167	15	resulted	result	VERB
ajssms-3700	167	16	in	in	ADP
ajssms-3700	167	17	the	the	DET
ajssms-3700	167	18	revised	revise	VERB
ajssms-3700	167	19	model	model	NOUN
ajssms-3700	167	20	in	in	ADP
ajssms-3700	167	21	figure	figure	NOUN
ajssms-3700	167	22	2	2	NUM
ajssms-3700	167	23	.	.	PUNCT
ajssms-3700	168	1	firstly	firstly	ADV
ajssms-3700	168	2	,	,	PUNCT
ajssms-3700	168	3	reliability	reliability	NOUN
ajssms-3700	168	4	has	have	VERB
ajssms-3700	168	5	a	a	DET
ajssms-3700	168	6	significant	significant	ADJ
ajssms-3700	168	7	positive	positive	ADJ
ajssms-3700	168	8	relationship	relationship	NOUN
ajssms-3700	168	9	with	with	ADP
ajssms-3700	168	10	customer	customer	NOUN
ajssms-3700	168	11	satisfaction	satisfaction	NOUN
ajssms-3700	168	12	.	.	PUNCT
ajssms-3700	169	1	secondly	secondly	ADV
ajssms-3700	169	2	,	,	PUNCT
ajssms-3700	169	3	empathy	empathy	NOUN
ajssms-3700	169	4	has	have	VERB
ajssms-3700	169	5	a	a	DET
ajssms-3700	169	6	significant	significant	ADJ
ajssms-3700	169	7	positive	positive	ADJ
ajssms-3700	169	8	relationship	relationship	NOUN
ajssms-3700	169	9	with	with	ADP
ajssms-3700	169	10	customer	customer	NOUN
ajssms-3700	169	11	satisfaction	satisfaction	NOUN
ajssms-3700	169	12	.	.	PUNCT
ajssms-3700	170	1	thirdly	thirdly	ADV
ajssms-3700	170	2	,	,	PUNCT
ajssms-3700	170	3	tangibility	tangibility	NOUN
ajssms-3700	170	4	has	have	VERB
ajssms-3700	170	5	a	a	DET
ajssms-3700	170	6	significant	significant	ADJ
ajssms-3700	170	7	positive	positive	ADJ
ajssms-3700	170	8	relationship	relationship	NOUN
ajssms-3700	170	9	with	with	ADP
ajssms-3700	170	10	customer	customer	NOUN
ajssms-3700	170	11	satisfaction	satisfaction	NOUN
ajssms-3700	170	12	.	.	PUNCT
ajssms-3700	171	1	fourthly	fourthly	ADV
ajssms-3700	171	2	,	,	PUNCT
ajssms-3700	171	3	also	also	ADV
ajssms-3700	171	4	,	,	PUNCT
ajssms-3700	171	5	this	this	DET
ajssms-3700	171	6	study	study	NOUN
ajssms-3700	171	7	concludes	conclude	VERB
ajssms-3700	171	8	that	that	SCONJ
ajssms-3700	171	9	the	the	DET
ajssms-3700	171	10	assurance	assurance	NOUN
ajssms-3700	171	11	has	have	VERB
ajssms-3700	171	12	a	a	DET
ajssms-3700	171	13	significant	significant	ADJ
ajssms-3700	171	14	positive	positive	ADJ
ajssms-3700	171	15	relationship	relationship	NOUN
ajssms-3700	171	16	.	.	PUNCT
ajssms-3700	172	1	and	and	CCONJ
ajssms-3700	172	2	,	,	PUNCT
ajssms-3700	172	3	finally	finally	ADV
ajssms-3700	172	4	,	,	PUNCT
ajssms-3700	172	5	responsiveness	responsiveness	NOUN
ajssms-3700	172	6	has	have	VERB
ajssms-3700	172	7	a	a	DET
ajssms-3700	172	8	significant	significant	ADJ
ajssms-3700	172	9	positive	positive	ADJ
ajssms-3700	172	10	relationship	relationship	NOUN
ajssms-3700	172	11	with	with	ADP
ajssms-3700	172	12	customer	customer	NOUN
ajssms-3700	172	13	satisfaction	satisfaction	NOUN
ajssms-3700	172	14	.	.	PUNCT
ajssms-3700	173	1	hypothesis	hypothesis	NOUN
ajssms-3700	173	2	endogenous	endogenous	ADJ
ajssms-3700	173	3	regression	regression	NOUN
ajssms-3700	173	4	between	between	ADP
ajssms-3700	173	5	exogenous	exogenous	ADJ
ajssms-3700	173	6	std	std	NOUN
ajssms-3700	173	7	.	.	PUNCT
ajssms-3700	173	8	estimate	estimate	VERB
ajssms-3700	173	9	s.e	s.e	PROPN
ajssms-3700	173	10	.	.	PROPN
ajssms-3700	173	11	c.r	c.r	PROPN
ajssms-3700	173	12	.	.	PROPN
ajssms-3700	174	1	p	p	NOUN
ajssms-3700	174	2	-	-	PUNCT
ajssms-3700	174	3	value	value	NOUN
ajssms-3700	174	4	status	status	NOUN
ajssms-3700	174	5	h1	h1	PROPN
ajssms-3700	174	6	customer	customer	NOUN
ajssms-3700	174	7	satisfaction	satisfaction	NOUN
ajssms-3700	174	8	<	<	X
ajssms-3700	174	9	--	--	PUNCT
ajssms-3700	174	10	>	>	X
ajssms-3700	174	11	reliability	reliability	NOUN
ajssms-3700	174	12	0.208	0.208	NUM
ajssms-3700	174	13	0.085	0.085	NUM
ajssms-3700	174	14	2.151	2.151	NUM
ajssms-3700	174	15	0.031	0.031	NUM
ajssms-3700	174	16	sig	sig	DET
ajssms-3700	174	17	h2	h2	NOUN
ajssms-3700	174	18	customer	customer	NOUN
ajssms-3700	174	19	satisfaction	satisfaction	NOUN
ajssms-3700	174	20	<	<	X
ajssms-3700	174	21	--	--	PUNCT
ajssms-3700	174	22	>	>	X
ajssms-3700	174	23	empathy	empathy	NOUN
ajssms-3700	174	24	0.020	0.020	NUM
ajssms-3700	174	25	0.022	0.022	NUM
ajssms-3700	174	26	3.556	3.556	NUM
ajssms-3700	174	27	0.035	0.035	NUM
ajssms-3700	174	28	sig	sig	NOUN
ajssms-3700	174	29	h3	h3	NOUN
ajssms-3700	174	30	customer	customer	NOUN
ajssms-3700	174	31	satisfaction	satisfaction	NOUN
ajssms-3700	174	32	<	<	X
ajssms-3700	174	33	--	--	PUNCT
ajssms-3700	174	34	>	>	X
ajssms-3700	174	35	tangibility	tangibility	NOUN
ajssms-3700	174	36	0.015	0.015	NUM
ajssms-3700	174	37	0.024	0.024	NUM
ajssms-3700	174	38	1.607	1.607	NUM
ajssms-3700	174	39	0.042	0.042	NUM
ajssms-3700	174	40	sig	sig	ADJ
ajssms-3700	174	41	h4	h4	PROPN
ajssms-3700	174	42	customer	customer	NOUN
ajssms-3700	174	43	satisfaction	satisfaction	NOUN
ajssms-3700	174	44	<	<	X
ajssms-3700	174	45	--	--	PUNCT
ajssms-3700	174	46	>	>	X
ajssms-3700	174	47	assurance	assurance	NOUN
ajssms-3700	174	48	0.023	0.023	NUM
ajssms-3700	174	49	0.030	0.030	NUM
ajssms-3700	174	50	3.055	3.055	NUM
ajssms-3700	174	51	0.032	0.032	NUM
ajssms-3700	174	52	sig	sig	ADJ
ajssms-3700	174	53	h5	h5	NOUN
ajssms-3700	174	54	customer	customer	NOUN
ajssms-3700	174	55	satisfaction	satisfaction	NOUN
ajssms-3700	174	56	<	<	X
ajssms-3700	174	57	--	--	PUNCT
ajssms-3700	174	58	>	>	X
ajssms-3700	174	59	responsivene	responsivene	NOUN
ajssms-3700	174	60	ss	ss	NOUN
ajssms-3700	174	61	0.231	0.231	NUM
ajssms-3700	174	62	0.025	0.025	NUM
ajssms-3700	174	63	2.371	2.371	NUM
ajssms-3700	174	64	0.019	0.019	NUM
ajssms-3700	174	65	sig	sig	ADJ
ajssms-3700	174	66	asian	asian	ADJ
ajssms-3700	174	67	journal	journal	NOUN
ajssms-3700	174	68	of	of	ADP
ajssms-3700	174	69	social	social	ADJ
ajssms-3700	174	70	sciences	sciences	PROPN
ajssms-3700	174	71	and	and	CCONJ
ajssms-3700	174	72	management	management	NOUN
ajssms-3700	174	73	studies	study	NOUN
ajssms-3700	174	74	,	,	PUNCT
ajssms-3700	174	75	2022	2022	NUM
ajssms-3700	174	76	,	,	PUNCT
ajssms-3700	174	77	9(1	9(1	NUM
ajssms-3700	174	78	):	):	PUNCT
ajssms-3700	174	79	11	11	NUM
ajssms-3700	174	80	-	-	SYM
ajssms-3700	174	81	17	17	NUM
ajssms-3700	174	82	16	16	NUM
ajssms-3700	174	83	©	©	PROPN
ajssms-3700	174	84	2022	2022	NUM
ajssms-3700	174	85	by	by	ADP
ajssms-3700	174	86	the	the	DET
ajssms-3700	174	87	authors	author	NOUN
ajssms-3700	174	88	;	;	PUNCT
ajssms-3700	174	89	licensee	licensee	PROPN
ajssms-3700	174	90	asian	asian	ADJ
ajssms-3700	174	91	online	online	PROPN
ajssms-3700	174	92	journal	journal	PROPN
ajssms-3700	174	93	publishing	publishing	NOUN
ajssms-3700	174	94	group	group	NOUN
ajssms-3700	174	95	figure	figure	NOUN
ajssms-3700	174	96	2	2	NUM
ajssms-3700	174	97	.	.	PUNCT
ajssms-3700	175	1	the	the	DET
ajssms-3700	175	2	first	first	ADJ
ajssms-3700	175	3	model	model	NOUN
ajssms-3700	175	4	.	.	PUNCT
ajssms-3700	176	1	figure	figure	NOUN
ajssms-3700	176	2	2	2	NUM
ajssms-3700	176	3	illustrates	illustrate	VERB
ajssms-3700	176	4	that	that	SCONJ
ajssms-3700	176	5	the	the	DET
ajssms-3700	176	6	relationships	relationship	NOUN
ajssms-3700	176	7	between	between	ADP
ajssms-3700	176	8	five	five	NUM
ajssms-3700	176	9	independents	independent	NOUN
ajssms-3700	176	10	dimensions	dimension	NOUN
ajssms-3700	176	11	of	of	ADP
ajssms-3700	176	12	service	service	NOUN
ajssms-3700	176	13	quality	quality	NOUN
ajssms-3700	176	14	and	and	CCONJ
ajssms-3700	176	15	customer	customer	NOUN
ajssms-3700	176	16	satisfaction	satisfaction	NOUN
ajssms-3700	176	17	in	in	ADP
ajssms-3700	176	18	the	the	DET
ajssms-3700	176	19	hypothesized	hypothesized	ADJ
ajssms-3700	176	20	model	model	NOUN
ajssms-3700	176	21	do	do	AUX
ajssms-3700	176	22	not	not	PART
ajssms-3700	176	23	achieve	achieve	VERB
ajssms-3700	176	24	model	model	NOUN
ajssms-3700	176	25	fit	fit	NOUN
ajssms-3700	176	26	(	(	PUNCT
ajssms-3700	176	27	p	p	NOUN
ajssms-3700	176	28	value=0.000	value=0.000	NUM
ajssms-3700	176	29	,	,	PUNCT
ajssms-3700	176	30	p	p	X
ajssms-3700	176	31	<	<	X
ajssms-3700	176	32	0.001	0.001	NUM
ajssms-3700	176	33	)	)	PUNCT
ajssms-3700	176	34	,	,	PUNCT
ajssms-3700	176	35	which	which	PRON
ajssms-3700	176	36	iindicate	iindicate	VERB
ajssms-3700	176	37	that	that	SCONJ
ajssms-3700	176	38	the	the	DET
ajssms-3700	176	39	results	result	NOUN
ajssms-3700	176	40	could	could	AUX
ajssms-3700	176	41	not	not	PART
ajssms-3700	176	42	be	be	AUX
ajssms-3700	176	43	genrelized	genrelize	VERB
ajssms-3700	176	44	to	to	ADP
ajssms-3700	176	45	the	the	DET
ajssms-3700	176	46	context	context	NOUN
ajssms-3700	176	47	population	population	NOUN
ajssms-3700	176	48	thus	thus	ADV
ajssms-3700	176	49	a	a	DET
ajssms-3700	176	50	revised	revise	VERB
ajssms-3700	176	51	model	model	NOUN
ajssms-3700	176	52	generated	generate	VERB
ajssms-3700	176	53	as	as	SCONJ
ajssms-3700	176	54	shown	show	VERB
ajssms-3700	176	55	in	in	ADP
ajssms-3700	176	56	figure	figure	NOUN
ajssms-3700	176	57	3	3	NUM
ajssms-3700	176	58	.	.	PUNCT
ajssms-3700	176	59	figure	figure	NOUN
ajssms-3700	176	60	3	3	NUM
ajssms-3700	176	61	.	.	PUNCT
ajssms-3700	177	1	the	the	DET
ajssms-3700	177	2	revised	revise	VERB
ajssms-3700	177	3	model	model	NOUN
ajssms-3700	177	4	.	.	PUNCT
ajssms-3700	178	1	asian	asian	ADJ
ajssms-3700	178	2	journal	journal	PROPN
ajssms-3700	178	3	of	of	ADP
ajssms-3700	178	4	social	social	ADJ
ajssms-3700	178	5	sciences	sciences	PROPN
ajssms-3700	178	6	and	and	CCONJ
ajssms-3700	178	7	management	management	NOUN
ajssms-3700	178	8	studies	study	NOUN
ajssms-3700	178	9	,	,	PUNCT
ajssms-3700	178	10	2022	2022	NUM
ajssms-3700	178	11	,	,	PUNCT
ajssms-3700	178	12	9(1	9(1	NUM
ajssms-3700	178	13	):	):	PUNCT
ajssms-3700	178	14	11	11	NUM
ajssms-3700	178	15	-	-	SYM
ajssms-3700	178	16	17	17	NUM
ajssms-3700	178	17	17	17	NUM
ajssms-3700	178	18	©	©	PROPN
ajssms-3700	178	19	2022	2022	NUM
ajssms-3700	178	20	by	by	ADP
ajssms-3700	178	21	the	the	DET
ajssms-3700	178	22	authors	author	NOUN
ajssms-3700	178	23	;	;	PUNCT
ajssms-3700	178	24	licensee	licensee	PROPN
ajssms-3700	178	25	asian	asian	ADJ
ajssms-3700	178	26	online	online	PROPN
ajssms-3700	178	27	journal	journal	PROPN
ajssms-3700	178	28	publishing	publishing	NOUN
ajssms-3700	178	29	group	group	NOUN
ajssms-3700	178	30	figure	figure	NOUN
ajssms-3700	178	31	3	3	NUM
ajssms-3700	178	32	demonstrates	demonstrate	VERB
ajssms-3700	178	33	that	that	SCONJ
ajssms-3700	178	34	the	the	DET
ajssms-3700	178	35	relationships	relationship	NOUN
ajssms-3700	178	36	between	between	ADP
ajssms-3700	178	37	five	five	NUM
ajssms-3700	178	38	independents	independent	NOUN
ajssms-3700	178	39	dimensions	dimension	NOUN
ajssms-3700	178	40	of	of	ADP
ajssms-3700	178	41	service	service	NOUN
ajssms-3700	178	42	quality	quality	NOUN
ajssms-3700	178	43	and	and	CCONJ
ajssms-3700	178	44	customer	customer	NOUN
ajssms-3700	178	45	satisfaction	satisfaction	NOUN
ajssms-3700	178	46	in	in	ADP
ajssms-3700	178	47	the	the	DET
ajssms-3700	178	48	revised	revise	VERB
ajssms-3700	178	49	hypothesized	hypothesized	ADJ
ajssms-3700	178	50	model	model	NOUN
ajssms-3700	178	51	do	do	AUX
ajssms-3700	178	52	achieve	achieve	VERB
ajssms-3700	178	53	model	model	NOUN
ajssms-3700	178	54	fit	fit	NOUN
ajssms-3700	178	55	(	(	PUNCT
ajssms-3700	178	56	p	p	NOUN
ajssms-3700	178	57	value=0.000	value=0.000	NUM
ajssms-3700	178	58	,	,	PUNCT
ajssms-3700	178	59	p	p	X
ajssms-3700	178	60	<	<	X
ajssms-3700	178	61	0.001	0.001	NUM
ajssms-3700	178	62	)	)	PUNCT
ajssms-3700	178	63	,	,	PUNCT
ajssms-3700	178	64	which	which	PRON
ajssms-3700	178	65	indicate	indicate	VERB
ajssms-3700	178	66	that	that	SCONJ
ajssms-3700	178	67	the	the	DET
ajssms-3700	178	68	results	result	NOUN
ajssms-3700	178	69	could	could	AUX
ajssms-3700	178	70	be	be	AUX
ajssms-3700	178	71	genrelized	genrelize	VERB
ajssms-3700	178	72	to	to	ADP
ajssms-3700	178	73	the	the	DET
ajssms-3700	178	74	context	context	NOUN
ajssms-3700	178	75	population	population	NOUN
ajssms-3700	178	76	after	after	SCONJ
ajssms-3700	178	77	a	a	DET
ajssms-3700	178	78	revised	revise	VERB
ajssms-3700	178	79	model	model	NOUN
ajssms-3700	178	80	generated	generate	VERB
ajssms-3700	178	81	.	.	PUNCT
ajssms-3700	179	1	6	6	X
ajssms-3700	179	2	.	.	X
ajssms-3700	179	3	conclusion	conclusion	NOUN
ajssms-3700	179	4	&	&	CCONJ
ajssms-3700	179	5	suggestion	suggestion	NOUN
ajssms-3700	179	6	for	for	ADP
ajssms-3700	179	7	future	future	ADJ
ajssms-3700	179	8	research	research	NOUN
ajssms-3700	179	9	this	this	DET
ajssms-3700	179	10	study	study	NOUN
ajssms-3700	179	11	has	have	AUX
ajssms-3700	179	12	established	establish	VERB
ajssms-3700	179	13	five	five	NUM
ajssms-3700	179	14	direct	direct	ADJ
ajssms-3700	179	15	effects	effect	NOUN
ajssms-3700	179	16	:	:	PUNCT
ajssms-3700	179	17	(	(	PUNCT
ajssms-3700	179	18	1	1	X
ajssms-3700	179	19	)	)	PUNCT
ajssms-3700	179	20	reliability	reliability	NOUN
ajssms-3700	179	21	and	and	CCONJ
ajssms-3700	179	22	customer	customer	NOUN
ajssms-3700	179	23	satisfaction	satisfaction	NOUN
ajssms-3700	179	24	;	;	PUNCT
ajssms-3700	179	25	(	(	PUNCT
ajssms-3700	179	26	2	2	X
ajssms-3700	179	27	)	)	PUNCT
ajssms-3700	179	28	empathy	empathy	NOUN
ajssms-3700	179	29	and	and	CCONJ
ajssms-3700	179	30	customer	customer	NOUN
ajssms-3700	179	31	satisfaction	satisfaction	NOUN
ajssms-3700	179	32	,	,	PUNCT
ajssms-3700	179	33	(	(	PUNCT
ajssms-3700	179	34	3	3	X
ajssms-3700	179	35	)	)	PUNCT
ajssms-3700	179	36	tangibility	tangibility	NOUN
ajssms-3700	179	37	and	and	CCONJ
ajssms-3700	179	38	customer	customer	NOUN
ajssms-3700	179	39	satisfaction	satisfaction	NOUN
ajssms-3700	179	40	;	;	PUNCT
ajssms-3700	179	41	(	(	PUNCT
ajssms-3700	179	42	4	4	X
ajssms-3700	179	43	)	)	PUNCT
ajssms-3700	179	44	assurance	assurance	NOUN
ajssms-3700	179	45	and	and	CCONJ
ajssms-3700	179	46	customer	customer	NOUN
ajssms-3700	179	47	satisfaction	satisfaction	NOUN
ajssms-3700	179	48	,	,	PUNCT
ajssms-3700	179	49	(	(	PUNCT
ajssms-3700	179	50	5	5	X
ajssms-3700	179	51	)	)	PUNCT
ajssms-3700	179	52	responsiveness	responsiveness	NOUN
ajssms-3700	179	53	and	and	CCONJ
ajssms-3700	179	54	customer	customer	NOUN
ajssms-3700	179	55	satisfaction	satisfaction	NOUN
ajssms-3700	179	56	.	.	PUNCT
ajssms-3700	180	1	this	this	DET
ajssms-3700	180	2	study	study	NOUN
ajssms-3700	180	3	concluded	conclude	VERB
ajssms-3700	180	4	to	to	PART
ajssms-3700	180	5	present	present	VERB
ajssms-3700	180	6	all	all	DET
ajssms-3700	180	7	service	service	NOUN
ajssms-3700	180	8	quality	quality	NOUN
ajssms-3700	180	9	dimensions	dimension	NOUN
ajssms-3700	180	10	have	have	VERB
ajssms-3700	180	11	relationships	relationship	NOUN
ajssms-3700	180	12	effects	effect	NOUN
ajssms-3700	180	13	to	to	PART
ajssms-3700	180	14	be	be	AUX
ajssms-3700	180	15	positively	positively	ADV
ajssms-3700	180	16	significant	significant	ADJ
ajssms-3700	180	17	with	with	ADP
ajssms-3700	180	18	customer	customer	NOUN
ajssms-3700	180	19	satisfaction	satisfaction	NOUN
ajssms-3700	180	20	.	.	PUNCT
ajssms-3700	181	1	this	this	DET
ajssms-3700	181	2	research	research	NOUN
ajssms-3700	181	3	found	find	VERB
ajssms-3700	181	4	that	that	SCONJ
ajssms-3700	181	5	,	,	PUNCT
ajssms-3700	181	6	the	the	DET
ajssms-3700	181	7	result	result	NOUN
ajssms-3700	181	8	can	can	AUX
ajssms-3700	181	9	not	not	PART
ajssms-3700	181	10	be	be	AUX
ajssms-3700	181	11	generalized	generalize	VERB
ajssms-3700	181	12	for	for	ADP
ajssms-3700	181	13	the	the	DET
ajssms-3700	181	14	whole	whole	NOUN
ajssms-3700	181	15	of	of	ADP
ajssms-3700	181	16	malaysia	malaysia	PROPN
ajssms-3700	181	17	because	because	SCONJ
ajssms-3700	181	18	it	it	PRON
ajssms-3700	181	19	was	be	AUX
ajssms-3700	181	20	only	only	ADV
ajssms-3700	181	21	conducted	conduct	VERB
ajssms-3700	181	22	in	in	ADP
ajssms-3700	181	23	a	a	DET
ajssms-3700	181	24	limited	limited	ADJ
ajssms-3700	181	25	area	area	NOUN
ajssms-3700	181	26	.	.	PUNCT
ajssms-3700	182	1	this	this	DET
ajssms-3700	182	2	model	model	NOUN
ajssms-3700	182	3	has	have	AUX
ajssms-3700	182	4	shown	show	VERB
ajssms-3700	182	5	some	some	DET
ajssms-3700	182	6	interesting	interesting	ADJ
ajssms-3700	182	7	findings	finding	NOUN
ajssms-3700	182	8	which	which	PRON
ajssms-3700	182	9	could	could	AUX
ajssms-3700	182	10	be	be	AUX
ajssms-3700	182	11	applied	apply	VERB
ajssms-3700	182	12	for	for	ADP
ajssms-3700	182	13	utilization	utilization	NOUN
ajssms-3700	182	14	in	in	ADP
ajssms-3700	182	15	research	research	NOUN
ajssms-3700	182	16	on	on	ADP
ajssms-3700	182	17	a	a	DET
ajssms-3700	182	18	bigger	big	ADJ
ajssms-3700	182	19	scale	scale	NOUN
ajssms-3700	182	20	to	to	PART
ajssms-3700	182	21	include	include	VERB
ajssms-3700	182	22	bigger	big	ADJ
ajssms-3700	182	23	geographical	geographical	ADJ
ajssms-3700	182	24	area	area	NOUN
ajssms-3700	182	25	.	.	PUNCT
ajssms-3700	183	1	references	reference	NOUN
ajssms-3700	183	2	ali	ali	PROPN
ajssms-3700	183	3	,	,	PUNCT
ajssms-3700	183	4	a.	a.	NOUN
ajssms-3700	183	5	m.	m.	NOUN
ajssms-3700	183	6	,	,	PUNCT
ajssms-3700	183	7	doski	doski	PROPN
ajssms-3700	183	8	,	,	PUNCT
ajssms-3700	183	9	s.	s.	PROPN
ajssms-3700	183	10	a.	a.	PROPN
ajssms-3700	183	11	,	,	PUNCT
ajssms-3700	183	12	&	&	CCONJ
ajssms-3700	183	13	mohamamed	mohamame	VERB
ajssms-3700	183	14	,	,	PUNCT
ajssms-3700	183	15	d.	d.	PROPN
ajssms-3700	183	16	x.	x.	PROPN
ajssms-3700	183	17	(	(	PUNCT
ajssms-3700	183	18	2020	2020	NUM
ajssms-3700	183	19	)	)	PUNCT
ajssms-3700	183	20	.	.	PUNCT
ajssms-3700	184	1	evaluating	evaluate	VERB
ajssms-3700	184	2	hotel	hotel	NOUN
ajssms-3700	184	3	service	service	NOUN
ajssms-3700	184	4	quality	quality	NOUN
ajssms-3700	184	5	:	:	PUNCT
ajssms-3700	184	6	an	an	DET
ajssms-3700	184	7	exploratory	exploratory	ADJ
ajssms-3700	184	8	study	study	NOUN
ajssms-3700	184	9	in	in	ADP
ajssms-3700	184	10	the	the	DET
ajssms-3700	184	11	4	4	NUM
ajssms-3700	184	12	and	and	CCONJ
ajssms-3700	184	13	5	5	NUM
ajssms-3700	184	14	star	star	NOUN
ajssms-3700	184	15	hotels	hotel	NOUN
ajssms-3700	184	16	in	in	ADP
ajssms-3700	184	17	erbil	erbil	PROPN
ajssms-3700	184	18	and	and	CCONJ
ajssms-3700	184	19	duhok	duhok	NOUN
ajssms-3700	184	20	in	in	ADP
ajssms-3700	184	21	kurdistan	kurdistan	PROPN
ajssms-3700	184	22	-iraq	-iraq	PROPN
ajssms-3700	184	23	.	.	PUNCT
ajssms-3700	185	1	academic	academic	ADJ
ajssms-3700	185	2	journal	journal	NOUN
ajssms-3700	185	3	of	of	ADP
ajssms-3700	185	4	nawroz	nawroz	ADJ
ajssms-3700	185	5	university	university	NOUN
ajssms-3700	185	6	,	,	PUNCT
ajssms-3700	185	7	9(1	9(1	NUM
ajssms-3700	185	8	)	)	PUNCT
ajssms-3700	185	9	,	,	PUNCT
ajssms-3700	185	10	121	121	NUM
ajssms-3700	185	11	-	-	SYM
ajssms-3700	185	12	133	133	NUM
ajssms-3700	185	13	.	.	PUNCT
ajssms-3700	186	1	berry	berry	VERB
ajssms-3700	186	2	,	,	PUNCT
ajssms-3700	186	3	l.	l.	PROPN
ajssms-3700	186	4	l.	l.	PROPN
ajssms-3700	186	5	(	(	PUNCT
ajssms-3700	186	6	1995	1995	NUM
ajssms-3700	186	7	)	)	PUNCT
ajssms-3700	186	8	.	.	PUNCT
ajssms-3700	187	1	relationship	relationship	NOUN
ajssms-3700	187	2	marketing	marketing	NOUN
ajssms-3700	187	3	of	of	ADP
ajssms-3700	187	4	services	service	NOUN
ajssms-3700	187	5	—	—	PUNCT
ajssms-3700	187	6	growing	grow	VERB
ajssms-3700	187	7	interest	interest	NOUN
ajssms-3700	187	8	,	,	PUNCT
ajssms-3700	187	9	emerging	emerge	VERB
ajssms-3700	187	10	perspectives	perspective	NOUN
ajssms-3700	187	11	.	.	PUNCT
ajssms-3700	188	1	journal	journal	NOUN
ajssms-3700	188	2	of	of	ADP
ajssms-3700	188	3	the	the	DET
ajssms-3700	188	4	academy	academy	NOUN
ajssms-3700	188	5	of	of	ADP
ajssms-3700	188	6	marketing	marketing	NOUN
ajssms-3700	188	7	science	science	NOUN
ajssms-3700	188	8	,	,	PUNCT
ajssms-3700	188	9	23(4	23(4	NOUN
ajssms-3700	188	10	)	)	PUNCT
ajssms-3700	188	11	,	,	PUNCT
ajssms-3700	188	12	236	236	NUM
ajssms-3700	188	13	-	-	SYM
ajssms-3700	188	14	245	245	NUM
ajssms-3700	188	15	.	.	PUNCT
ajssms-3700	188	16	available	available	ADJ
ajssms-3700	188	17	at	at	ADP
ajssms-3700	188	18	:	:	PUNCT
ajssms-3700	188	19	https://doi.org/10.1177/009207039502300402	https://doi.org/10.1177/009207039502300402	PROPN
ajssms-3700	188	20	.	.	PUNCT
ajssms-3700	188	21	blose	blose	PROPN
ajssms-3700	188	22	,	,	PUNCT
ajssms-3700	188	23	j.	j.	PROPN
ajssms-3700	188	24	e.	e.	PROPN
ajssms-3700	188	25	,	,	PUNCT
ajssms-3700	188	26	&	&	CCONJ
ajssms-3700	188	27	tankersley	tankersley	PROPN
ajssms-3700	188	28	,	,	PUNCT
ajssms-3700	188	29	w.	w.	PROPN
ajssms-3700	188	30	b.	b.	PROPN
ajssms-3700	188	31	(	(	PUNCT
ajssms-3700	188	32	2004	2004	NUM
ajssms-3700	188	33	)	)	PUNCT
ajssms-3700	188	34	.	.	PUNCT
ajssms-3700	189	1	linking	link	VERB
ajssms-3700	189	2	dimensions	dimension	NOUN
ajssms-3700	189	3	of	of	ADP
ajssms-3700	189	4	service	service	NOUN
ajssms-3700	189	5	quality	quality	NOUN
ajssms-3700	189	6	to	to	ADP
ajssms-3700	189	7	organizational	organizational	ADJ
ajssms-3700	189	8	outcomes	outcome	NOUN
ajssms-3700	189	9	.	.	PUNCT
ajssms-3700	190	1	managing	manage	VERB
ajssms-3700	190	2	service	service	NOUN
ajssms-3700	190	3	quality	quality	NOUN
ajssms-3700	190	4	,	,	PUNCT
ajssms-3700	190	5	14(1	14(1	NUM
ajssms-3700	190	6	)	)	PUNCT
ajssms-3700	190	7	,	,	PUNCT
ajssms-3700	190	8	75	75	NUM
ajssms-3700	190	9	-	-	SYM
ajssms-3700	190	10	89	89	NUM
ajssms-3700	190	11	.	.	PUNCT
ajssms-3700	190	12	bolton	bolton	PROPN
ajssms-3700	190	13	,	,	PUNCT
ajssms-3700	190	14	r.	r.	PROPN
ajssms-3700	190	15	n.	n.	PROPN
ajssms-3700	190	16	,	,	PUNCT
ajssms-3700	190	17	&	&	CCONJ
ajssms-3700	190	18	drew	draw	VERB
ajssms-3700	190	19	,	,	PUNCT
ajssms-3700	190	20	j.	j.	PROPN
ajssms-3700	190	21	h.	h.	PROPN
ajssms-3700	190	22	(	(	PUNCT
ajssms-3700	190	23	1991	1991	NUM
ajssms-3700	190	24	)	)	PUNCT
ajssms-3700	190	25	.	.	PUNCT
ajssms-3700	191	1	a	a	DET
ajssms-3700	191	2	multistage	multistage	NOUN
ajssms-3700	191	3	model	model	NOUN
ajssms-3700	191	4	of	of	ADP
ajssms-3700	191	5	customers	customer	NOUN
ajssms-3700	191	6	'	'	PART
ajssms-3700	191	7	assessments	assessment	NOUN
ajssms-3700	191	8	of	of	ADP
ajssms-3700	191	9	service	service	NOUN
ajssms-3700	191	10	quality	quality	NOUN
ajssms-3700	191	11	and	and	CCONJ
ajssms-3700	191	12	value	value	NOUN
ajssms-3700	191	13	.	.	PUNCT
ajssms-3700	192	1	journal	journal	NOUN
ajssms-3700	192	2	of	of	ADP
ajssms-3700	192	3	consumer	consumer	NOUN
ajssms-3700	192	4	research	research	NOUN
ajssms-3700	192	5	,	,	PUNCT
ajssms-3700	192	6	17(4	17(4	NUM
ajssms-3700	192	7	)	)	PUNCT
ajssms-3700	192	8	,	,	PUNCT
ajssms-3700	192	9	375	375	NUM
ajssms-3700	192	10	-	-	SYM
ajssms-3700	192	11	384	384	NUM
ajssms-3700	192	12	.	.	PUNCT
ajssms-3700	192	13	available	available	ADJ
ajssms-3700	192	14	at	at	ADP
ajssms-3700	192	15	:	:	PUNCT
ajssms-3700	192	16	https://doi.org/10.1086/208564	https://doi.org/10.1086/208564	NOUN
ajssms-3700	192	17	.	.	PUNCT
ajssms-3700	193	1	brady	brady	PROPN
ajssms-3700	193	2	,	,	PUNCT
ajssms-3700	193	3	m.	m.	PROPN
ajssms-3700	193	4	k.	k.	PROPN
ajssms-3700	193	5	,	,	PUNCT
ajssms-3700	193	6	&	&	CCONJ
ajssms-3700	193	7	cronin	cronin	PROPN
ajssms-3700	193	8	,	,	PUNCT
ajssms-3700	193	9	j.	j.	PROPN
ajssms-3700	193	10	j.	j.	PROPN
ajssms-3700	193	11	j.	j.	PROPN
ajssms-3700	193	12	(	(	PUNCT
ajssms-3700	193	13	2001	2001	NUM
ajssms-3700	193	14	)	)	PUNCT
ajssms-3700	193	15	.	.	PUNCT
ajssms-3700	194	1	some	some	DET
ajssms-3700	194	2	new	new	ADJ
ajssms-3700	194	3	thoughts	thought	NOUN
ajssms-3700	194	4	on	on	ADP
ajssms-3700	194	5	conceptualizing	conceptualize	VERB
ajssms-3700	194	6	perceived	perceive	VERB
ajssms-3700	194	7	service	service	NOUN
ajssms-3700	194	8	quality	quality	NOUN
ajssms-3700	194	9	:	:	PUNCT
ajssms-3700	194	10	a	a	DET
ajssms-3700	194	11	hierarchical	hierarchical	ADJ
ajssms-3700	194	12	approach	approach	NOUN
ajssms-3700	194	13	.	.	PUNCT
ajssms-3700	195	1	journal	journal	NOUN
ajssms-3700	195	2	of	of	ADP
ajssms-3700	195	3	marketing	marketing	NOUN
ajssms-3700	195	4	,	,	PUNCT
ajssms-3700	195	5	65(3	65(3	NUM
ajssms-3700	195	6	)	)	PUNCT
ajssms-3700	195	7	,	,	PUNCT
ajssms-3700	195	8	34	34	NUM
ajssms-3700	195	9	-	-	SYM
ajssms-3700	195	10	49	49	NUM
ajssms-3700	195	11	.	.	PUNCT
ajssms-3700	196	1	available	available	ADJ
ajssms-3700	196	2	at	at	ADP
ajssms-3700	196	3	:	:	PUNCT
ajssms-3700	196	4	https://doi.org/10.1509/jmkg.65.3.34.18334	https://doi.org/10.1509/jmkg.65.3.34.18334	NOUN
ajssms-3700	196	5	.	.	PUNCT
ajssms-3700	196	6	cannon	cannon	NOUN
ajssms-3700	196	7	,	,	PUNCT
ajssms-3700	196	8	j.	j.	PROPN
ajssms-3700	196	9	p.	p.	PROPN
ajssms-3700	196	10	,	,	PUNCT
ajssms-3700	196	11	&	&	CCONJ
ajssms-3700	196	12	homburg	homburg	PROPN
ajssms-3700	196	13	,	,	PUNCT
ajssms-3700	196	14	c.	c.	PROPN
ajssms-3700	196	15	(	(	PUNCT
ajssms-3700	196	16	2001	2001	NUM
ajssms-3700	196	17	)	)	PUNCT
ajssms-3700	196	18	.	.	PUNCT
ajssms-3700	197	1	buyer	buyer	NOUN
ajssms-3700	197	2	–	–	PUNCT
ajssms-3700	197	3	supplier	supplier	NOUN
ajssms-3700	197	4	relationships	relationship	NOUN
ajssms-3700	197	5	and	and	CCONJ
ajssms-3700	197	6	customer	customer	NOUN
ajssms-3700	197	7	firm	firm	NOUN
ajssms-3700	197	8	costs	cost	NOUN
ajssms-3700	197	9	.	.	PUNCT
ajssms-3700	198	1	journal	journal	NOUN
ajssms-3700	198	2	of	of	ADP
ajssms-3700	198	3	marketing	marketing	NOUN
ajssms-3700	198	4	,	,	PUNCT
ajssms-3700	198	5	65(1	65(1	NOUN
ajssms-3700	198	6	)	)	PUNCT
ajssms-3700	198	7	,	,	PUNCT
ajssms-3700	198	8	29	29	NUM
ajssms-3700	198	9	-	-	SYM
ajssms-3700	198	10	43	43	NUM
ajssms-3700	198	11	.	.	PUNCT
ajssms-3700	199	1	fornell	fornell	PROPN
ajssms-3700	199	2	,	,	PUNCT
ajssms-3700	199	3	c.	c.	PROPN
ajssms-3700	199	4	(	(	PUNCT
ajssms-3700	199	5	1992	1992	NUM
ajssms-3700	199	6	)	)	PUNCT
ajssms-3700	199	7	.	.	PUNCT
ajssms-3700	200	1	a	a	DET
ajssms-3700	200	2	national	national	ADJ
ajssms-3700	200	3	customer	customer	NOUN
ajssms-3700	200	4	satisfaction	satisfaction	NOUN
ajssms-3700	200	5	barometer	barometer	NOUN
ajssms-3700	200	6	:	:	PUNCT
ajssms-3700	200	7	the	the	DET
ajssms-3700	200	8	swedish	swedish	ADJ
ajssms-3700	200	9	experience	experience	NOUN
ajssms-3700	200	10	.	.	PUNCT
ajssms-3700	201	1	journal	journal	NOUN
ajssms-3700	201	2	of	of	ADP
ajssms-3700	201	3	marketing	marketing	NOUN
ajssms-3700	201	4	,	,	PUNCT
ajssms-3700	201	5	56(1	56(1	NUM
ajssms-3700	201	6	)	)	PUNCT
ajssms-3700	201	7	,	,	PUNCT
ajssms-3700	201	8	6	6	NUM
ajssms-3700	201	9	-	-	SYM
ajssms-3700	201	10	21	21	NUM
ajssms-3700	201	11	.	.	PUNCT
ajssms-3700	201	12	available	available	ADJ
ajssms-3700	201	13	at	at	ADP
ajssms-3700	201	14	:	:	PUNCT
ajssms-3700	201	15	https://doi.org/10.1177/002224299205600103	https://doi.org/10.1177/002224299205600103	NOUN
ajssms-3700	201	16	.	.	NOUN
ajssms-3700	201	17	fornell	fornell	PROPN
ajssms-3700	201	18	,	,	PUNCT
ajssms-3700	201	19	c.	c.	PROPN
ajssms-3700	201	20	,	,	PUNCT
ajssms-3700	201	21	&	&	CCONJ
ajssms-3700	201	22	larcker	larcker	PROPN
ajssms-3700	201	23	,	,	PUNCT
ajssms-3700	201	24	d.	d.	PROPN
ajssms-3700	201	25	(	(	PUNCT
ajssms-3700	201	26	1981	1981	NUM
ajssms-3700	201	27	)	)	PUNCT
ajssms-3700	201	28	.	.	PUNCT
ajssms-3700	202	1	evaluating	evaluate	VERB
ajssms-3700	202	2	structural	structural	ADJ
ajssms-3700	202	3	equation	equation	NOUN
ajssms-3700	202	4	model	model	NOUN
ajssms-3700	202	5	with	with	ADP
ajssms-3700	202	6	unobservable	unobservable	ADJ
ajssms-3700	202	7	variables	variable	NOUN
ajssms-3700	202	8	and	and	CCONJ
ajssms-3700	202	9	measurement	measurement	NOUN
ajssms-3700	202	10	error	error	NOUN
ajssms-3700	202	11	.	.	PUNCT
ajssms-3700	203	1	journal	journal	NOUN
ajssms-3700	203	2	of	of	ADP
ajssms-3700	203	3	marketing	marketing	NOUN
ajssms-3700	203	4	research	research	NOUN
ajssms-3700	203	5	,	,	PUNCT
ajssms-3700	203	6	18(1	18(1	NUM
ajssms-3700	203	7	)	)	PUNCT
ajssms-3700	203	8	,	,	PUNCT
ajssms-3700	203	9	39	39	NUM
ajssms-3700	203	10	-	-	SYM
ajssms-3700	203	11	50	50	NUM
ajssms-3700	203	12	.	.	PUNCT
ajssms-3700	204	1	grönroos	grönroos	NOUN
ajssms-3700	204	2	,	,	PUNCT
ajssms-3700	204	3	c.	c.	PROPN
ajssms-3700	204	4	(	(	PUNCT
ajssms-3700	204	5	1984	1984	NUM
ajssms-3700	204	6	)	)	PUNCT
ajssms-3700	204	7	.	.	PUNCT
ajssms-3700	205	1	a	a	DET
ajssms-3700	205	2	service	service	NOUN
ajssms-3700	205	3	quality	quality	NOUN
ajssms-3700	205	4	model	model	NOUN
ajssms-3700	205	5	and	and	CCONJ
ajssms-3700	205	6	its	its	PRON
ajssms-3700	205	7	marketing	marketing	NOUN
ajssms-3700	205	8	implications	implication	NOUN
ajssms-3700	205	9	.	.	PUNCT
ajssms-3700	206	1	european	european	ADJ
ajssms-3700	206	2	journal	journal	PROPN
ajssms-3700	206	3	of	of	ADP
ajssms-3700	206	4	marketing	marketing	NOUN
ajssms-3700	206	5	.	.	PUNCT
ajssms-3700	207	1	hair	hair	NOUN
ajssms-3700	207	2	,	,	PUNCT
ajssms-3700	207	3	j.	j.	PROPN
ajssms-3700	207	4	f.	f.	PROPN
ajssms-3700	207	5	,	,	PUNCT
ajssms-3700	207	6	black	black	PROPN
ajssms-3700	207	7	,	,	PUNCT
ajssms-3700	207	8	w.	w.	PROPN
ajssms-3700	207	9	c.	c.	PROPN
ajssms-3700	207	10	,	,	PUNCT
ajssms-3700	207	11	babin	babin	PROPN
ajssms-3700	207	12	,	,	PUNCT
ajssms-3700	207	13	b.	b.	PROPN
ajssms-3700	207	14	j.	j.	PROPN
ajssms-3700	207	15	,	,	PUNCT
ajssms-3700	207	16	anderson	anderson	PROPN
ajssms-3700	207	17	,	,	PUNCT
ajssms-3700	207	18	r.	r.	PROPN
ajssms-3700	207	19	e.	e.	PROPN
ajssms-3700	207	20	,	,	PUNCT
ajssms-3700	207	21	&	&	CCONJ
ajssms-3700	207	22	tatham	tatham	PROPN
ajssms-3700	207	23	,	,	PUNCT
ajssms-3700	207	24	r.	r.	PROPN
ajssms-3700	207	25	l.	l.	PROPN
ajssms-3700	207	26	(	(	PUNCT
ajssms-3700	207	27	2006	2006	NUM
ajssms-3700	207	28	)	)	PUNCT
ajssms-3700	207	29	.	.	PUNCT
ajssms-3700	208	1	multivariate	multivariate	NOUN
ajssms-3700	208	2	data	datum	NOUN
ajssms-3700	208	3	analysis	analysis	NOUN
ajssms-3700	208	4	(	(	PUNCT
ajssms-3700	208	5	6th	6th	ADJ
ajssms-3700	208	6	ed	ed	NOUN
ajssms-3700	208	7	.	.	PUNCT
ajssms-3700	208	8	)	)	PUNCT
ajssms-3700	208	9	.	.	PUNCT
ajssms-3700	209	1	pearson	pearson	PROPN
ajssms-3700	209	2	university	university	PROPN
ajssms-3700	209	3	press	press	PROPN
ajssms-3700	209	4	,	,	PUNCT
ajssms-3700	209	5	newyork	newyork	PROPN
ajssms-3700	209	6	,	,	PUNCT
ajssms-3700	209	7	usa	usa	PROPN
ajssms-3700	209	8	:	:	PUNCT
ajssms-3700	209	9	prentice	prentice	PROPN
ajssms-3700	209	10	hall	hall	PROPN
ajssms-3700	209	11	.	.	PUNCT
ajssms-3700	210	1	iaccobucci	iaccobucci	PROPN
ajssms-3700	210	2	,	,	PUNCT
ajssms-3700	210	3	d.	d.	PROPN
ajssms-3700	210	4	(	(	PUNCT
ajssms-3700	210	5	1998	1998	NUM
ajssms-3700	210	6	)	)	PUNCT
ajssms-3700	210	7	.	.	PUNCT
ajssms-3700	211	1	services	service	NOUN
ajssms-3700	211	2	:	:	PUNCT
ajssms-3700	211	3	what	what	PRON
ajssms-3700	211	4	do	do	AUX
ajssms-3700	211	5	we	we	PRON
ajssms-3700	211	6	know	know	VERB
ajssms-3700	211	7	and	and	CCONJ
ajssms-3700	211	8	where	where	SCONJ
ajssms-3700	211	9	shall	shall	AUX
ajssms-3700	211	10	we	we	PRON
ajssms-3700	211	11	go	go	VERB
ajssms-3700	211	12	?	?	PUNCT
ajssms-3700	212	1	in	in	ADP
ajssms-3700	212	2	t.	t.	PROPN
ajssms-3700	212	3	swartz	swartz	PROPN
ajssms-3700	212	4	,	,	PUNCT
ajssms-3700	212	5	d.	d.	PROPN
ajssms-3700	212	6	bowen	bowen	PROPN
ajssms-3700	212	7	,	,	PUNCT
ajssms-3700	212	8	&	&	CCONJ
ajssms-3700	212	9	s.	s.	PROPN
ajssms-3700	212	10	brown	brown	PROPN
ajssms-3700	212	11	,	,	PUNCT
ajssms-3700	212	12	advances	advance	NOUN
ajssms-3700	212	13	in	in	ADP
ajssms-3700	212	14	services	service	NOUN
ajssms-3700	212	15	manrketing	manrkete	VERB
ajssms-3700	212	16	(	(	PUNCT
ajssms-3700	212	17	pp	pp	ADJ
ajssms-3700	212	18	.	.	PUNCT
ajssms-3700	213	1	1	1	NUM
ajssms-3700	213	2	-	-	SYM
ajssms-3700	213	3	96	96	NUM
ajssms-3700	213	4	)	)	PUNCT
ajssms-3700	213	5	.	.	PUNCT
ajssms-3700	214	1	greenwich	greenwich	PROPN
ajssms-3700	214	2	:	:	PUNCT
ajssms-3700	214	3	jai	jai	PROPN
ajssms-3700	214	4	press	press	PROPN
ajssms-3700	214	5	.	.	PUNCT
ajssms-3700	215	1	kandampully	kandampully	PROPN
ajssms-3700	215	2	,	,	PUNCT
ajssms-3700	215	3	j.	j.	PROPN
ajssms-3700	215	4	(	(	PUNCT
ajssms-3700	215	5	2002	2002	NUM
ajssms-3700	215	6	)	)	PUNCT
ajssms-3700	215	7	.	.	PUNCT
ajssms-3700	216	1	services	service	NOUN
ajssms-3700	216	2	management	management	NOUN
ajssms-3700	216	3	:	:	PUNCT
ajssms-3700	216	4	the	the	DET
ajssms-3700	216	5	new	new	ADJ
ajssms-3700	216	6	paradigm	paradigm	NOUN
ajssms-3700	216	7	in	in	ADP
ajssms-3700	216	8	hospitality	hospitality	NOUN
ajssms-3700	216	9	.	.	PUNCT
ajssms-3700	217	1	frencgs	frencgs	PROPN
ajssms-3700	217	2	forest	forest	PROPN
ajssms-3700	217	3	nsw	nsw	PROPN
ajssms-3700	217	4	.	.	PUNCT
ajssms-3700	217	5	australia	australia	PROPN
ajssms-3700	217	6	:	:	PUNCT
ajssms-3700	217	7	pearson	pearson	PROPN
ajssms-3700	217	8	education	education	PROPN
ajssms-3700	217	9	.	.	PUNCT
ajssms-3700	218	1	knutson	knutson	PROPN
ajssms-3700	218	2	,	,	PUNCT
ajssms-3700	218	3	b.	b.	PROPN
ajssms-3700	218	4	,	,	PUNCT
ajssms-3700	218	5	wullaert	wullaert	PROPN
ajssms-3700	218	6	,	,	PUNCT
ajssms-3700	218	7	c.	c.	PROPN
ajssms-3700	218	8	,	,	PUNCT
ajssms-3700	218	9	patton	patton	PROPN
ajssms-3700	218	10	,	,	PUNCT
ajssms-3700	218	11	m.	m.	NOUN
ajssms-3700	218	12	,	,	PUNCT
ajssms-3700	218	13	&	&	CCONJ
ajssms-3700	218	14	yokoyama	yokoyama	PROPN
ajssms-3700	218	15	,	,	PUNCT
ajssms-3700	218	16	f.	f.	PROPN
ajssms-3700	218	17	(	(	PUNCT
ajssms-3700	218	18	1990	1990	NUM
ajssms-3700	218	19	)	)	PUNCT
ajssms-3700	218	20	.	.	PUNCT
ajssms-3700	219	1	lodgserv	lodgserv	ADV
ajssms-3700	219	2	:	:	PUNCT
ajssms-3700	219	3	a	a	DET
ajssms-3700	219	4	service	service	NOUN
ajssms-3700	219	5	quality	quality	NOUN
ajssms-3700	219	6	index	index	NOUN
ajssms-3700	219	7	for	for	ADP
ajssms-3700	219	8	the	the	DET
ajssms-3700	219	9	lodging	lodging	NOUN
ajssms-3700	219	10	industry	industry	NOUN
ajssms-3700	219	11	.	.	PUNCT
ajssms-3700	220	1	hospitality	hospitality	NOUN
ajssms-3700	220	2	research	research	NOUN
ajssms-3700	220	3	journal	journal	NOUN
ajssms-3700	220	4	,	,	PUNCT
ajssms-3700	220	5	14(2	14(2	NUM
ajssms-3700	220	6	)	)	PUNCT
ajssms-3700	220	7	,	,	PUNCT
ajssms-3700	220	8	277	277	NUM
ajssms-3700	220	9	-	-	SYM
ajssms-3700	220	10	284	284	NUM
ajssms-3700	220	11	.	.	PUNCT
ajssms-3700	221	1	menon	menon	PROPN
ajssms-3700	221	2	,	,	PUNCT
ajssms-3700	221	3	a.	a.	PROPN
ajssms-3700	221	4	,	,	PUNCT
ajssms-3700	221	5	bharadwaj	bharadwaj	PROPN
ajssms-3700	221	6	,	,	PUNCT
ajssms-3700	221	7	s.	s.	PROPN
ajssms-3700	221	8	g.	g.	PROPN
ajssms-3700	221	9	,	,	PUNCT
ajssms-3700	221	10	adidam	adidam	NOUN
ajssms-3700	221	11	,	,	PUNCT
ajssms-3700	221	12	p.	p.	PROPN
ajssms-3700	221	13	t.	t.	PROPN
ajssms-3700	221	14	,	,	PUNCT
ajssms-3700	221	15	&	&	CCONJ
ajssms-3700	221	16	edison	edison	PROPN
ajssms-3700	221	17	,	,	PUNCT
ajssms-3700	221	18	s.	s.	PROPN
ajssms-3700	221	19	w.	w.	PROPN
ajssms-3700	221	20	(	(	PUNCT
ajssms-3700	221	21	1999	1999	NUM
ajssms-3700	221	22	)	)	PUNCT
ajssms-3700	221	23	.	.	PUNCT
ajssms-3700	222	1	antecedents	antecedent	NOUN
ajssms-3700	222	2	and	and	CCONJ
ajssms-3700	222	3	consequences	consequence	NOUN
ajssms-3700	222	4	of	of	ADP
ajssms-3700	222	5	marketing	marketing	NOUN
ajssms-3700	222	6	strategy	strategy	NOUN
ajssms-3700	222	7	making	making	NOUN
ajssms-3700	222	8	:	:	PUNCT
ajssms-3700	222	9	a	a	DET
ajssms-3700	222	10	model	model	NOUN
ajssms-3700	222	11	and	and	CCONJ
ajssms-3700	222	12	a	a	DET
ajssms-3700	222	13	test	test	NOUN
ajssms-3700	222	14	.	.	PUNCT
ajssms-3700	223	1	journal	journal	NOUN
ajssms-3700	223	2	of	of	ADP
ajssms-3700	223	3	marketing	marketing	NOUN
ajssms-3700	223	4	,	,	PUNCT
ajssms-3700	223	5	63(2	63(2	NUM
ajssms-3700	223	6	)	)	PUNCT
ajssms-3700	223	7	,	,	PUNCT
ajssms-3700	223	8	18	18	NUM
ajssms-3700	223	9	-	-	SYM
ajssms-3700	223	10	40	40	NUM
ajssms-3700	223	11	.	.	PUNCT
ajssms-3700	224	1	milbourn	milbourn	NOUN
ajssms-3700	224	2	,	,	PUNCT
ajssms-3700	224	3	g.	g.	PROPN
ajssms-3700	224	4	j.	j.	PROPN
ajssms-3700	224	5	(	(	PUNCT
ajssms-3700	224	6	1998	1998	NUM
ajssms-3700	224	7	)	)	PUNCT
ajssms-3700	224	8	.	.	PUNCT
ajssms-3700	225	1	quality	quality	NOUN
ajssms-3700	225	2	service	service	NOUN
ajssms-3700	225	3	makes	make	VERB
ajssms-3700	225	4	happy	happy	ADJ
ajssms-3700	225	5	customers	customer	NOUN
ajssms-3700	225	6	and	and	CCONJ
ajssms-3700	225	7	greater	great	ADJ
ajssms-3700	225	8	profits	profit	NOUN
ajssms-3700	225	9	.	.	PUNCT
ajssms-3700	226	1	business	business	NOUN
ajssms-3700	226	2	forum	forum	PROPN
ajssms-3700	226	3	,	,	PUNCT
ajssms-3700	226	4	23(3/4	23(3/4	NUM
ajssms-3700	226	5	)	)	PUNCT
ajssms-3700	226	6	,	,	PUNCT
ajssms-3700	226	7	15	15	NUM
ajssms-3700	226	8	-	-	SYM
ajssms-3700	226	9	18	18	NUM
ajssms-3700	226	10	.	.	PUNCT
ajssms-3700	227	1	nel	nel	PROPN
ajssms-3700	227	2	,	,	PUNCT
ajssms-3700	227	3	d.	d.	PROPN
ajssms-3700	227	4	,	,	PUNCT
ajssms-3700	227	5	pitt	pitt	PROPN
ajssms-3700	227	6	,	,	PUNCT
ajssms-3700	227	7	l.	l.	PROPN
ajssms-3700	227	8	f.	f.	PROPN
ajssms-3700	227	9	,	,	PUNCT
ajssms-3700	227	10	&	&	CCONJ
ajssms-3700	227	11	berthon	berthon	PROPN
ajssms-3700	227	12	,	,	PUNCT
ajssms-3700	227	13	p.	p.	PROPN
ajssms-3700	227	14	r.	r.	PROPN
ajssms-3700	227	15	(	(	PUNCT
ajssms-3700	227	16	1997	1997	NUM
ajssms-3700	227	17	)	)	PUNCT
ajssms-3700	227	18	.	.	PUNCT
ajssms-3700	228	1	the	the	DET
ajssms-3700	228	2	servqual	servqual	ADJ
ajssms-3700	228	3	instrument	instrument	NOUN
ajssms-3700	228	4	:	:	PUNCT
ajssms-3700	228	5	reliability	reliability	NOUN
ajssms-3700	228	6	and	and	CCONJ
ajssms-3700	228	7	validity	validity	NOUN
ajssms-3700	228	8	.	.	PUNCT
ajssms-3700	229	1	south	south	PROPN
ajssms-3700	229	2	africa	africa	PROPN
ajssms-3700	229	3	journal	journal	PROPN
ajssms-3700	229	4	of	of	ADP
ajssms-3700	229	5	business	business	PROPN
ajssms-3700	229	6	management	management	NOUN
ajssms-3700	229	7	,	,	PUNCT
ajssms-3700	229	8	28(3	28(3	NUM
ajssms-3700	229	9	)	)	PUNCT
ajssms-3700	229	10	,	,	PUNCT
ajssms-3700	229	11	13	13	NUM
ajssms-3700	229	12	-	-	SYM
ajssms-3700	229	13	22	22	NUM
ajssms-3700	229	14	.	.	PUNCT
ajssms-3700	229	15	available	available	ADJ
ajssms-3700	229	16	at	at	ADP
ajssms-3700	229	17	:	:	PUNCT
ajssms-3700	229	18	https://doi.org/10.4102/sajbm.v28i3.796	https://doi.org/10.4102/sajbm.v28i3.796	PROPN
ajssms-3700	229	19	.	.	PUNCT
ajssms-3700	230	1	nunnally	nunnally	PROPN
ajssms-3700	230	2	,	,	PUNCT
ajssms-3700	230	3	j.	j.	PROPN
ajssms-3700	230	4	c.	c.	PROPN
ajssms-3700	230	5	(	(	PUNCT
ajssms-3700	230	6	1970	1970	NUM
ajssms-3700	230	7	)	)	PUNCT
ajssms-3700	230	8	.	.	PUNCT
ajssms-3700	231	1	introduction	introduction	NOUN
ajssms-3700	231	2	to	to	ADP
ajssms-3700	231	3	psychological	psychological	ADJ
ajssms-3700	231	4	measurement	measurement	NOUN
ajssms-3700	231	5	.	.	PUNCT
ajssms-3700	232	1	new	new	PROPN
ajssms-3700	232	2	york	york	PROPN
ajssms-3700	232	3	:	:	PUNCT
ajssms-3700	232	4	mcgraww	mcgraww	PROPN
ajssms-3700	232	5	hill	hill	PROPN
ajssms-3700	232	6	.	.	PUNCT
ajssms-3700	233	1	o'neill	o'neill	PROPN
ajssms-3700	233	2	,	,	PUNCT
ajssms-3700	233	3	m.	m.	NOUN
ajssms-3700	233	4	(	(	PUNCT
ajssms-3700	233	5	2001	2001	NUM
ajssms-3700	233	6	)	)	PUNCT
ajssms-3700	233	7	.	.	PUNCT
ajssms-3700	234	1	measuring	measure	VERB
ajssms-3700	234	2	service	service	NOUN
ajssms-3700	234	3	quality	quality	NOUN
ajssms-3700	234	4	and	and	CCONJ
ajssms-3700	234	5	customer	customer	NOUN
ajssms-3700	234	6	satisfaction	satisfaction	NOUN
ajssms-3700	234	7	.	.	PUNCT
ajssms-3700	235	1	in	in	ADP
ajssms-3700	235	2	j.	j.	PROPN
ajssms-3700	235	3	kandampully	kandampully	PROPN
ajssms-3700	235	4	,	,	PUNCT
ajssms-3700	235	5	c.	c.	PROPN
ajssms-3700	235	6	mok	mok	PROPN
ajssms-3700	235	7	,	,	PUNCT
ajssms-3700	235	8	&	&	CCONJ
ajssms-3700	235	9	b.	b.	PROPN
ajssms-3700	235	10	sparks	sparks	PROPN
ajssms-3700	235	11	,	,	PUNCT
ajssms-3700	235	12	service	service	NOUN
ajssms-3700	235	13	quality	quality	NOUN
ajssms-3700	235	14	&	&	CCONJ
ajssms-3700	235	15	customer	customer	NOUN
ajssms-3700	235	16	satisfaction	satisfaction	NOUN
ajssms-3700	235	17	(	(	PUNCT
ajssms-3700	235	18	pp	pp	ADJ
ajssms-3700	235	19	.	.	PUNCT
ajssms-3700	236	1	22	22	NUM
ajssms-3700	236	2	-	-	SYM
ajssms-3700	236	3	45	45	NUM
ajssms-3700	236	4	)	)	PUNCT
ajssms-3700	236	5	.	.	PUNCT
ajssms-3700	237	1	new	new	PROPN
ajssms-3700	237	2	york	york	PROPN
ajssms-3700	237	3	:	:	PUNCT
ajssms-3700	237	4	the	the	DET
ajssms-3700	237	5	haworth	haworth	PROPN
ajssms-3700	237	6	press	press	PROPN
ajssms-3700	237	7	inc	inc	PROPN
ajssms-3700	237	8	.	.	PROPN
ajssms-3700	237	9	parasuraman	parasuraman	PROPN
ajssms-3700	237	10	,	,	PUNCT
ajssms-3700	237	11	a.	a.	PROPN
ajssms-3700	237	12	,	,	PUNCT
ajssms-3700	237	13	zeithaml	zeithaml	PROPN
ajssms-3700	237	14	,	,	PUNCT
ajssms-3700	237	15	v.	v.	PROPN
ajssms-3700	237	16	a.	a.	PROPN
ajssms-3700	237	17	,	,	PUNCT
ajssms-3700	237	18	&	&	CCONJ
ajssms-3700	237	19	berry	berry	PROPN
ajssms-3700	237	20	,	,	PUNCT
ajssms-3700	237	21	l.	l.	PROPN
ajssms-3700	237	22	l.	l.	PROPN
ajssms-3700	237	23	(	(	PUNCT
ajssms-3700	237	24	1985	1985	NUM
ajssms-3700	237	25	)	)	PUNCT
ajssms-3700	237	26	.	.	PUNCT
ajssms-3700	238	1	a	a	DET
ajssms-3700	238	2	conceptual	conceptual	ADJ
ajssms-3700	238	3	model	model	NOUN
ajssms-3700	238	4	of	of	ADP
ajssms-3700	238	5	service	service	NOUN
ajssms-3700	238	6	quality	quality	NOUN
ajssms-3700	238	7	and	and	CCONJ
ajssms-3700	238	8	its	its	PRON
ajssms-3700	238	9	implications	implication	NOUN
ajssms-3700	238	10	for	for	ADP
ajssms-3700	238	11	future	future	ADJ
ajssms-3700	238	12	research	research	NOUN
ajssms-3700	238	13	.	.	PUNCT
ajssms-3700	239	1	journal	journal	NOUN
ajssms-3700	239	2	of	of	ADP
ajssms-3700	239	3	marketing	marketing	NOUN
ajssms-3700	239	4	,	,	PUNCT
ajssms-3700	239	5	49(4	49(4	NOUN
ajssms-3700	239	6	)	)	PUNCT
ajssms-3700	239	7	,	,	PUNCT
ajssms-3700	239	8	41	41	NUM
ajssms-3700	239	9	-	-	SYM
ajssms-3700	239	10	50	50	NUM
ajssms-3700	239	11	.	.	PUNCT
ajssms-3700	239	12	available	available	ADJ
ajssms-3700	239	13	at	at	ADP
ajssms-3700	239	14	:	:	PUNCT
ajssms-3700	239	15	https://doi.org/10.2307/1251430	https://doi.org/10.2307/1251430	PROPN
ajssms-3700	239	16	.	.	PROPN
ajssms-3700	239	17	parasuraman	parasuraman	PROPN
ajssms-3700	239	18	,	,	PUNCT
ajssms-3700	239	19	a.	a.	PROPN
ajssms-3700	239	20	,	,	PUNCT
ajssms-3700	239	21	zeithaml	zeithaml	PROPN
ajssms-3700	239	22	,	,	PUNCT
ajssms-3700	239	23	v.	v.	PROPN
ajssms-3700	239	24	a.	a.	PROPN
ajssms-3700	239	25	,	,	PUNCT
ajssms-3700	239	26	&	&	CCONJ
ajssms-3700	239	27	berry	berry	PROPN
ajssms-3700	239	28	,	,	PUNCT
ajssms-3700	239	29	l.	l.	PROPN
ajssms-3700	239	30	(	(	PUNCT
ajssms-3700	239	31	1988	1988	NUM
ajssms-3700	239	32	)	)	PUNCT
ajssms-3700	239	33	.	.	PUNCT
ajssms-3700	240	1	servqual	servqual	ADJ
ajssms-3700	240	2	:	:	PUNCT
ajssms-3700	240	3	a	a	DET
ajssms-3700	240	4	multiple	multiple	ADJ
ajssms-3700	240	5	-	-	PUNCT
ajssms-3700	240	6	item	item	NOUN
ajssms-3700	240	7	scale	scale	NOUN
ajssms-3700	240	8	for	for	ADP
ajssms-3700	240	9	measuring	measure	VERB
ajssms-3700	240	10	consumer	consumer	NOUN
ajssms-3700	240	11	perceptions	perception	NOUN
ajssms-3700	240	12	of	of	ADP
ajssms-3700	240	13	service	service	NOUN
ajssms-3700	240	14	quality	quality	NOUN
ajssms-3700	240	15	.	.	PUNCT
ajssms-3700	241	1	journal	journal	NOUN
ajssms-3700	241	2	of	of	ADP
ajssms-3700	241	3	retailing	retailing	NOUN
ajssms-3700	241	4	,	,	PUNCT
ajssms-3700	241	5	64(1	64(1	NUM
ajssms-3700	241	6	)	)	PUNCT
ajssms-3700	241	7	,	,	PUNCT
ajssms-3700	241	8	12	12	NUM
ajssms-3700	241	9	-	-	SYM
ajssms-3700	241	10	40	40	NUM
ajssms-3700	241	11	.	.	PUNCT
ajssms-3700	242	1	parasuraman	parasuraman	NOUN
ajssms-3700	242	2	,	,	PUNCT
ajssms-3700	242	3	a.	a.	PROPN
ajssms-3700	242	4	,	,	PUNCT
ajssms-3700	242	5	zeithaml	zeithaml	PROPN
ajssms-3700	242	6	,	,	PUNCT
ajssms-3700	242	7	v.	v.	PROPN
ajssms-3700	242	8	,	,	PUNCT
ajssms-3700	242	9	&	&	CCONJ
ajssms-3700	242	10	berry	berry	PROPN
ajssms-3700	242	11	,	,	PUNCT
ajssms-3700	242	12	l.	l.	PROPN
ajssms-3700	242	13	(	(	PUNCT
ajssms-3700	242	14	1991	1991	NUM
ajssms-3700	242	15	)	)	PUNCT
ajssms-3700	242	16	.	.	PUNCT
ajssms-3700	243	1	refinement	refinement	NOUN
ajssms-3700	243	2	and	and	CCONJ
ajssms-3700	243	3	reassessment	reassessment	NOUN
ajssms-3700	243	4	of	of	ADP
ajssms-3700	243	5	the	the	DET
ajssms-3700	243	6	servqual	servqual	ADJ
ajssms-3700	243	7	scale	scale	NOUN
ajssms-3700	243	8	.	.	PUNCT
ajssms-3700	244	1	journal	journal	NOUN
ajssms-3700	244	2	of	of	ADP
ajssms-3700	244	3	retailing	retailing	NOUN
ajssms-3700	244	4	,	,	PUNCT
ajssms-3700	244	5	67(4	67(4	NUM
ajssms-3700	244	6	)	)	PUNCT
ajssms-3700	244	7	,	,	PUNCT
ajssms-3700	244	8	420450	420450	NUM
ajssms-3700	244	9	.	.	PUNCT
ajssms-3700	245	1	payne	payne	PROPN
ajssms-3700	245	2	,	,	PUNCT
ajssms-3700	245	3	a.	a.	PROPN
ajssms-3700	245	4	,	,	PUNCT
ajssms-3700	245	5	christopher	christopher	PROPN
ajssms-3700	245	6	,	,	PUNCT
ajssms-3700	245	7	m.	m.	NOUN
ajssms-3700	245	8	,	,	PUNCT
ajssms-3700	245	9	clark	clark	PROPN
ajssms-3700	245	10	,	,	PUNCT
ajssms-3700	245	11	m.	m.	NOUN
ajssms-3700	245	12	,	,	PUNCT
ajssms-3700	245	13	&	&	CCONJ
ajssms-3700	245	14	peck	peck	PROPN
ajssms-3700	245	15	,	,	PUNCT
ajssms-3700	245	16	h.	h.	PROPN
ajssms-3700	245	17	(	(	PUNCT
ajssms-3700	245	18	1995	1995	NUM
ajssms-3700	245	19	)	)	PUNCT
ajssms-3700	245	20	.	.	PUNCT
ajssms-3700	246	1	relationship	relationship	NOUN
ajssms-3700	246	2	marketing	marketing	NOUN
ajssms-3700	246	3	—	—	PUNCT
ajssms-3700	246	4	key	key	ADJ
ajssms-3700	246	5	concepts	concept	NOUN
ajssms-3700	246	6	.	.	PUNCT
ajssms-3700	247	1	relationship	relationship	NOUN
ajssms-3700	247	2	marketing	marketing	NOUN
ajssms-3700	247	3	for	for	ADP
ajssms-3700	247	4	competitive	competitive	ADJ
ajssms-3700	247	5	advantage	advantage	NOUN
ajssms-3700	247	6	:	:	PUNCT
ajssms-3700	247	7	winning	win	VERB
ajssms-3700	247	8	and	and	CCONJ
ajssms-3700	247	9	keeping	keep	VERB
ajssms-3700	247	10	customers	customer	NOUN
ajssms-3700	247	11	.	.	PUNCT
ajssms-3700	248	1	oxford	oxford	NOUN
ajssms-3700	248	2	:	:	PUNCT
ajssms-3700	248	3	butterworth	butterworth	PROPN
ajssms-3700	248	4	.	.	PROPN
ajssms-3700	248	5	samiee	samiee	PROPN
ajssms-3700	248	6	,	,	PUNCT
ajssms-3700	248	7	s.	s.	PROPN
ajssms-3700	248	8	,	,	PUNCT
ajssms-3700	248	9	&	&	CCONJ
ajssms-3700	248	10	walters	walters	PROPN
ajssms-3700	248	11	,	,	PUNCT
ajssms-3700	248	12	p.	p.	NOUN
ajssms-3700	248	13	g.	g.	PROPN
ajssms-3700	249	1	(	(	PUNCT
ajssms-3700	249	2	2003	2003	NUM
ajssms-3700	249	3	)	)	PUNCT
ajssms-3700	249	4	.	.	PUNCT
ajssms-3700	250	1	relationship	relationship	NOUN
ajssms-3700	250	2	marketing	marketing	NOUN
ajssms-3700	250	3	in	in	ADP
ajssms-3700	250	4	an	an	DET
ajssms-3700	250	5	international	international	ADJ
ajssms-3700	250	6	context	context	NOUN
ajssms-3700	250	7	:	:	PUNCT
ajssms-3700	250	8	a	a	DET
ajssms-3700	250	9	literature	literature	NOUN
ajssms-3700	250	10	review	review	NOUN
ajssms-3700	250	11	.	.	PUNCT
ajssms-3700	251	1	international	international	ADJ
ajssms-3700	251	2	business	business	PROPN
ajssms-3700	251	3	review	review	PROPN
ajssms-3700	251	4	,	,	PUNCT
ajssms-3700	251	5	12(2	12(2	NUM
ajssms-3700	251	6	)	)	PUNCT
ajssms-3700	251	7	,	,	PUNCT
ajssms-3700	251	8	193–214	193–214	NUM
ajssms-3700	251	9	.	.	PUNCT
ajssms-3700	252	1	sheth	sheth	PROPN
ajssms-3700	252	2	,	,	PUNCT
ajssms-3700	252	3	j.	j.	PROPN
ajssms-3700	252	4	,	,	PUNCT
ajssms-3700	252	5	&	&	CCONJ
ajssms-3700	252	6	parvatiyar	parvatiyar	PROPN
ajssms-3700	252	7	,	,	PUNCT
ajssms-3700	252	8	a.	a.	NOUN
ajssms-3700	252	9	(	(	PUNCT
ajssms-3700	252	10	1995	1995	NUM
ajssms-3700	252	11	)	)	PUNCT
ajssms-3700	252	12	.	.	PUNCT
ajssms-3700	253	1	the	the	DET
ajssms-3700	253	2	evolution	evolution	NOUN
ajssms-3700	253	3	of	of	ADP
ajssms-3700	253	4	relationship	relationship	NOUN
ajssms-3700	253	5	marketing	marketing	NOUN
ajssms-3700	253	6	.	.	PUNCT
ajssms-3700	254	1	international	international	ADJ
ajssms-3700	254	2	business	business	PROPN
ajssms-3700	254	3	review	review	NOUN
ajssms-3700	254	4	,	,	PUNCT
ajssms-3700	254	5	4(4	4(4	NUM
ajssms-3700	254	6	)	)	PUNCT
ajssms-3700	254	7	,	,	PUNCT
ajssms-3700	254	8	397	397	NUM
ajssms-3700	254	9	–	–	SYM
ajssms-3700	254	10	418	418	NUM
ajssms-3700	254	11	.	.	PUNCT
ajssms-3700	255	1	taylor	taylor	PROPN
ajssms-3700	255	2	,	,	PUNCT
ajssms-3700	255	3	s.	s.	PROPN
ajssms-3700	255	4	a.	a.	PROPN
ajssms-3700	255	5	,	,	PUNCT
ajssms-3700	255	6	&	&	CCONJ
ajssms-3700	255	7	baker	baker	PROPN
ajssms-3700	255	8	,	,	PUNCT
ajssms-3700	255	9	t.	t.	PROPN
ajssms-3700	255	10	l.	l.	PROPN
ajssms-3700	255	11	(	(	PUNCT
ajssms-3700	255	12	1994	1994	NUM
ajssms-3700	255	13	)	)	PUNCT
ajssms-3700	255	14	.	.	PUNCT
ajssms-3700	256	1	an	an	DET
ajssms-3700	256	2	assessment	assessment	NOUN
ajssms-3700	256	3	of	of	ADP
ajssms-3700	256	4	the	the	DET
ajssms-3700	256	5	relationship	relationship	NOUN
ajssms-3700	256	6	between	between	ADP
ajssms-3700	256	7	service	service	NOUN
ajssms-3700	256	8	quality	quality	NOUN
ajssms-3700	256	9	and	and	CCONJ
ajssms-3700	256	10	customer	customer	NOUN
ajssms-3700	256	11	satisfaction	satisfaction	NOUN
ajssms-3700	256	12	in	in	ADP
ajssms-3700	256	13	the	the	DET
ajssms-3700	256	14	formation	formation	NOUN
ajssms-3700	256	15	of	of	ADP
ajssms-3700	256	16	consumers	consumer	NOUN
ajssms-3700	256	17	'	'	PART
ajssms-3700	256	18	purchase	purchase	NOUN
ajssms-3700	256	19	intentions	intention	NOUN
ajssms-3700	256	20	.	.	PUNCT
ajssms-3700	257	1	journal	journal	NOUN
ajssms-3700	257	2	of	of	ADP
ajssms-3700	257	3	retailing	retailing	NOUN
ajssms-3700	257	4	,	,	PUNCT
ajssms-3700	257	5	70(2	70(2	PROPN
ajssms-3700	257	6	)	)	PUNCT
ajssms-3700	257	7	,	,	PUNCT
ajssms-3700	257	8	163–178	163–178	NUM
ajssms-3700	257	9	.	.	PUNCT
ajssms-3700	257	10	available	available	ADJ
ajssms-3700	257	11	at	at	ADP
ajssms-3700	257	12	:	:	PUNCT
ajssms-3700	257	13	https://doi.org/10.1016/0022-4359(94)90013-2	https://doi.org/10.1016/0022-4359(94)90013-2	PROPN
ajssms-3700	257	14	.	.	PROPN
ajssms-3700	257	15	zeithaml	zeithaml	PROPN
ajssms-3700	257	16	,	,	PUNCT
ajssms-3700	257	17	v.	v.	PROPN
ajssms-3700	257	18	,	,	PUNCT
ajssms-3700	257	19	berry	berry	NOUN
ajssms-3700	257	20	,	,	PUNCT
ajssms-3700	257	21	l.	l.	PROPN
ajssms-3700	257	22	,	,	PUNCT
ajssms-3700	257	23	&	&	CCONJ
ajssms-3700	257	24	parasuraman	parasuraman	PROPN
ajssms-3700	257	25	,	,	PUNCT
ajssms-3700	257	26	a.	a.	NOUN
ajssms-3700	257	27	(	(	PUNCT
ajssms-3700	257	28	1996	1996	NUM
ajssms-3700	257	29	)	)	PUNCT
ajssms-3700	257	30	.	.	PUNCT
ajssms-3700	258	1	the	the	DET
ajssms-3700	258	2	behavioral	behavioral	ADJ
ajssms-3700	258	3	consequences	consequence	NOUN
ajssms-3700	258	4	of	of	ADP
ajssms-3700	258	5	service	service	NOUN
ajssms-3700	258	6	quality	quality	NOUN
ajssms-3700	258	7	.	.	PUNCT
ajssms-3700	259	1	journal	journal	NOUN
ajssms-3700	259	2	of	of	ADP
ajssms-3700	259	3	marketing	marketing	NOUN
ajssms-3700	259	4	,	,	PUNCT
ajssms-3700	259	5	60(2	60(2	NUM
ajssms-3700	259	6	)	)	PUNCT
ajssms-3700	259	7	,	,	PUNCT
ajssms-3700	259	8	31	31	NUM
ajssms-3700	259	9	-	-	SYM
ajssms-3700	259	10	46	46	NUM
ajssms-3700	259	11	.	.	PUNCT
ajssms-3700	260	1	asian	asian	ADJ
ajssms-3700	260	2	online	online	PROPN
ajssms-3700	260	3	journal	journal	PROPN
ajssms-3700	260	4	publishing	publishing	NOUN
ajssms-3700	260	5	group	group	NOUN
ajssms-3700	260	6	is	be	AUX
ajssms-3700	260	7	not	not	PART
ajssms-3700	260	8	responsible	responsible	ADJ
ajssms-3700	260	9	or	or	CCONJ
ajssms-3700	260	10	answerable	answerable	ADJ
ajssms-3700	260	11	for	for	ADP
ajssms-3700	260	12	any	any	DET
ajssms-3700	260	13	loss	loss	NOUN
ajssms-3700	260	14	,	,	PUNCT
ajssms-3700	260	15	damage	damage	NOUN
ajssms-3700	260	16	or	or	CCONJ
ajssms-3700	260	17	liability	liability	NOUN
ajssms-3700	260	18	,	,	PUNCT
ajssms-3700	260	19	etc	etc	X
ajssms-3700	260	20	.	.	X
ajssms-3700	260	21	caused	cause	VERB
ajssms-3700	260	22	in	in	ADP
ajssms-3700	260	23	relation	relation	NOUN
ajssms-3700	260	24	to	to	PART
ajssms-3700	260	25	/	/	PUNCT
ajssms-3700	260	26	arising	arise	VERB
ajssms-3700	260	27	out	out	ADP
ajssms-3700	260	28	of	of	ADP
ajssms-3700	260	29	the	the	DET
ajssms-3700	260	30	use	use	NOUN
ajssms-3700	260	31	of	of	ADP
ajssms-3700	260	32	the	the	DET
ajssms-3700	260	33	content	content	NOUN
ajssms-3700	260	34	.	.	PUNCT
ajssms-3700	261	1	any	any	DET
ajssms-3700	261	2	queries	query	NOUN
ajssms-3700	261	3	should	should	AUX
ajssms-3700	261	4	be	be	AUX
ajssms-3700	261	5	directed	direct	VERB
ajssms-3700	261	6	to	to	ADP
ajssms-3700	261	7	the	the	DET
ajssms-3700	261	8	corresponding	corresponding	ADJ
ajssms-3700	261	9	author	author	NOUN
ajssms-3700	261	10	of	of	ADP
ajssms-3700	261	11	the	the	DET
ajssms-3700	261	12	article	article	NOUN
ajssms-3700	261	13	.	.	PUNCT