id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
atssr-1454	Ok, Sokchan ; Suy, Rathny ; Chhay, Leaksmy ; Choun, Chakriya 	Customer Satisfaction and Service Quality in the Marketing Practice: Study on Literature Review	2018	7	.pdf	application/pdf	4166	223	42	Furthermore, in services customers assess the service procedure and additionally the ultimate result (Hoffman and Bateson, 2006). The service quality is an attracted assessment that mirrors the customer’s perception of reliability, assurance, responsiveness, empathy and tangibility; and significant quality while satisfaction is more careful and it is affected by point of view of service quality, item quality and cost, also situational fragments and individual components.	cache/atssr-1454.pdf	txt/atssr-1454.txt