id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-1101	Venkatachalam, Nagarajan; Fielt, Erwin; Rosemann, Michael; Mathews, Shane	Small and Medium Enterprises using Software as a Service: Exploring the different roles of intermediaries	2014	19	.pdf	application/pdf	9192	379	39	He subsequently elaborated about his proposed solution for this prospective customer during the site visit “but then, whilst there, I was talking about customer services. so well, how do you deal with issues and complaints and email enquiries, and things like that, and that’s why we think that customer services in the Service Cloud kicks in nicely.”	cache/ajis02-1101.pdf	txt/ajis02-1101.txt