id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-1265	Syed, Rehan; Bandara, Wasana; French, Erica; Stewart, Glenn	Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review	2018	39	.pdf	application/pdf	17618	828	46	The analysis confirms and expands prior work on CSFs of public sector BPM, and discusses each factor, providing evidence on the composition of these factors. To overcome resource and skill shortages in public sector BPM projects, Alves et al. (2014) proposed the establishment of a BPM Office, a dedicated organisational unit to deliver BPM services.	cache/ajis02-1265.pdf	txt/ajis02-1265.txt