id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-154	Richardson, Helen; Hope, Beverley	The Role of Information Systems and Technology in Case Management: a case study in health and welfare insurance	2003	11	.pdf	application/pdf	7627	588	65	beverley.hope@vuw.ac.nz ABSTRACT This study reports the role of information system and technology (IST) in supporting case management at the Accident Compensation Corporation (ACC) of New Zealand. Case management is a managerial approach that seeks to gain improved business performance by enhancing both employee and customer satisfaction.	cache/ajis02-154.pdf	txt/ajis02-154.txt