id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-180	Young, Judy; Gregg, Paul; Pollard, Carol	Foundation Assessment of the Influence of IT Management Practices on Customer Relationship Management (CRM) in a Large Australian Federal Government Agency	2007	18	.pdf	application/pdf	7216	374	47	The Dunnett T3 post hoc analysis, showed that the mean for IT integration was significantly different in IT-enabled operations focus organisations and IT leader organisations (p=.000). IT management sophistication is broken down into four dimensions: IT planning, IT control, IT organisation and IT integration.	cache/ajis02-180.pdf	txt/ajis02-180.txt