id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-203	Richardson, Helen; Richardson, Kate	Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'	2002	6	.pdf	application/pdf	4605	254	57	For call centre workers, issues of privacy are tied up with work practices. This is particularly by the gatekeepers - a role delivered by call centre workers.	cache/ajis02-203.pdf	txt/ajis02-203.txt