id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-259	Worrall, Les; Remenyi, Dan; Money, Arthur	A Methodology for Evaluating User Perceptions of the Delivery of ICT Services: a comparative study of six UK local authorities	2000	17	.pdf	application/pdf	8093	382	51	However, in recent years, and particularly in local government, users have become far more concerned about the effective delivery of an ICT service and, in many instances, this has become enshrined in the production of service level agreements negotiated between ICT users and the service providers. The research presented here moves some way to filling this gap in our knowledge and is based on questionnaire interviews with ICT users in six local authorities.	cache/ajis02-259.pdf	txt/ajis02-259.txt