id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-278	Shailer, Gregory; Stevens, Kenneth; Utomo, Hargo	EFTPOS Impacts on Branch Banking: an extra organisational analysis	2000	8	.pdf	application/pdf	5866	252	43	Issues in identifying and measuring EFTPOS impacts on branch banking activities are explored in the third section, followed by a description of the research design and data collection. The key information sought through the survey is listed in Table 1. Table 1 Information sought regarding perceptions of EFTPOS impacts on branch banking activities EFTPOS impact on: Bank Managers' Perceptions: Merchants' Perceptions of: Transaction volumes • number of cheques transactions • number of cheques transactions • number of credit card transactions » number of cash transactions » number of cash transactions Contact with banks • frequency of visits to bank • frequency of visits to bank * frequency of account queries * frequency of account queries Branch staff • number of branch staff • staff skills regarding other bank products Products offered • the number of bank services or products offered through the branch Branch business • attracting more business from • use of other bank existing bank customers products/services • attracting business accounts to the branch • the bank's business relationships • the merchant's business with EFTPOS merchants relationship with their bank The bank manager survey focussed on the impact of EFTPOS on branch banking, distinguishing impacts on staff, customers, products or services, and internal activities.	cache/ajis02-278.pdf	txt/ajis02-278.txt