id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-2967	Roy, Sanjit K.; Singh, Gaganpreet ; Shabnam, Saadia	Modelling Customer Engagement Behaviour in Smart Retailing: Modelling Customer Engagement Behaviour	2021	30	.pdf	application/pdf	13957	830	43	Industry reports and prior literature was referred to develop a shared understanding of customer facing SRT (Gregory, 2016, Willems et al., 2017). Smart retail technologies (hereafter, SRT) refers to an interactive and connected retail system that involves the effective management of different customer touchpoints to improve customer experience and enhance performance across these touchpoints (Roy et al., 2017).	cache/ajis02-2967.pdf	txt/ajis02-2967.txt