id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-3199	Bhimavarapu, Radhakrishna; Mohanty, Pankaj Kumar; Acharya, Anitha; Gupta, Manish	Interactive app-based services: Recovery evaluations and the mediating role of satisfaction in the relationship between customer-brand engagement and electronic word of mouth	2021	20	.pdf	application/pdf	9938	533	44	Customer participation service recovery may influence customer engagement as it facilitates resource integration in the form of information sharing, giving efforts in the recovery process. Drawing inputs from the theory of co-creation and resource-based theory, three variants of service recovery, firm recovery, joint recovery, and customer recovery were proposed by the past researchers (Fang et al., 2008; Dong et al., 2008; Park & Ha, 2016; Xu et al., 2014; Dong et al., 2016).	cache/ajis02-3199.pdf	txt/ajis02-3199.txt