id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-523	Borman, Mark	A multi-dimensional framework to assist in the design of successful shared services centres	2012	29	.pdf	application/pdf	13094	601	52	Keywords: Shared services, Alignment, Information Technology, Success, Attributes INTRODUCTION Why look at shared services? [IT] What IT is used by the SSC How important to the SSC is IT Organisational context - Follow ups regarding effectiveness [and changes since establishment] Organisational resources What assets (employees, technology, capital and information) were important to the establishment of the SSC Were all these assets sufficiently available History How were activities organised before the SSC Did this arrangement impact on the SSC Environmental conditions Was anything occurring in the broader organisation that impacted the SSC (eg initiatives, leadership changes, regulation, union activity, competition) Shared services success How successful is the SSC On what do you base that assessment Australasian Journal of Information Systems Volume 17 Number 2 2012 30 APPENDIX 2: SUMMARY DATA DISPLAY TABLE Performance perceptions Task Strategy Structure Management processes SSC1 	cache/ajis02-523.pdf	txt/ajis02-523.txt