id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-6059	Bandara, Wasana; Leyer, Michael; Rosemann, Michael	From Automation to Autonomisation: How to Capitalise on Empowered Processes 	2025	15	.pdf	application/pdf	7008	325	33	By integrating technologies such as AI, ML and IoT including data analytics, BPM systems can automate processes like data collection, real-time analysis, and decision-making, reducing the need for direct customer or staff intervention. For instance, in the banking sector, BPM systems can use customer transaction data and behavioural insights to automatically offer personalised loan options, savings plans, or investment advice based on a customer’s financial habits, without needing an initial consultation with a bank representative.	cache/ajis02-6059.pdf	txt/ajis02-6059.txt