id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-70	Lichtenstein, Sharman; Nguyen, Lemai; Hunter, Alexia	Issues in IT Service-Oriented Requirements Engineering	2005	16	.pdf	application/pdf	6855	289	43	A further poorly addressed area in existing guidelines is the elicitation and determination of provider and customer service requirements. As mentioned earlier, these authors suggest that SLAs play a central role in both types of RE: RE for service customers and RE for service providers.	cache/ajis02-70.pdf	txt/ajis02-70.txt