id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajis02-913	Johns, Raechel	Do self-service technologies affect interfirm relationships? A B2B perspective	2014	23	.pdf	application/pdf	10324	430	41	A focus on banking is particularly important due to the importance of customer relationships in banking (Barnes, 1997; Colgate, Auckland and Alexander, 1998) and within a B2B context (Kandampully, 2003; Gummesson, 2008b). The differences in the segments are illustrated in Table 6: Transaction customer: Relationship customer:	cache/ajis02-913.pdf	txt/ajis02-913.txt