id	sid	eid	entity	type
ajis02-2391	1	1	2021	CARDINAL
ajis02-2391	1	2	25	CARDINAL
ajis02-2391	1	3	1	CARDINAL
ajis02-2391	1	4	new zealand	GPE
ajis02-2391	1	5	angsana a. techatassanasoontorn	PERSON
ajis02-2391	1	6	auckland university of technology	ORG
ajis02-2391	2	1	new zealand	GPE
ajis02-2391	2	2	felix b. tan	PERSON
ajis02-2391	2	3	auckland university of technology	ORG
ajis02-2391	2	4	new zealand	GPE
ajis02-2391	12	1	1	CARDINAL
ajis02-2391	12	2	2004	DATE
ajis02-2391	13	1	davis	ORG
ajis02-2391	13	2	1993	DATE
ajis02-2391	13	3	dong, 2012	ORG
ajis02-2391	14	1	schilhavy & iyer	ORG
ajis02-2391	14	2	2007	DATE
ajis02-2391	15	1	merkle group inc.	ORG
ajis02-2391	15	2	2018	DATE
ajis02-2391	15	3	63%	PERCENT
ajis02-2391	16	1	finnegan & currie	ORG
ajis02-2391	16	2	2010	DATE
ajis02-2391	16	3	finnegan & willcocks	ORG
ajis02-2391	16	4	australasian journal of information systems	ORG
ajis02-2391	16	5	2021	CARDINAL
ajis02-2391	16	6	25	CARDINAL
ajis02-2391	16	7	2 2007	DATE
ajis02-2391	16	8	schwartz	GPE
ajis02-2391	16	9	2002	DATE
ajis02-2391	17	1	2004	DATE
ajis02-2391	18	1	awasthi & sangle	ORG
ajis02-2391	18	2	2012	DATE
ajis02-2391	18	3	2011	DATE
ajis02-2391	18	4	2010	DATE
ajis02-2391	18	5	ko et al.	PERSON
ajis02-2391	18	6	2008	DATE
ajis02-2391	18	7	williams et al.	PERSON
ajis02-2391	18	8	2017	DATE
ajis02-2391	23	1	1999	DATE
ajis02-2391	24	1	2014	DATE
ajis02-2391	25	1	2005	DATE
ajis02-2391	26	1	lyytinen & newman	ORG
ajis02-2391	26	2	2008	DATE
ajis02-2391	28	1	2003	DATE
ajis02-2391	29	1	three	CARDINAL
ajis02-2391	29	2	1994	DATE
ajis02-2391	29	3	three	CARDINAL
ajis02-2391	32	1	2	CARDINAL
ajis02-2391	32	2	2.1	CARDINAL
ajis02-2391	32	3	sawyer & southwick	ORG
ajis02-2391	32	4	2002	DATE
ajis02-2391	32	5	264	CARDINAL
ajis02-2391	33	1	elbanna	PERSON
ajis02-2391	33	2	2007	DATE
ajis02-2391	33	3	2007	DATE
ajis02-2391	33	4	seethamraju & sundar	ORG
ajis02-2391	33	5	2013	DATE
ajis02-2391	34	1	schwartz	ORG
ajis02-2391	34	2	2002	DATE
ajis02-2391	34	3	zablah et al.	ORG
ajis02-2391	34	4	2004	DATE
ajis02-2391	35	1	2015	DATE
ajis02-2391	35	2	elbanna	PERSON
ajis02-2391	35	3	2007	DATE
ajis02-2391	35	4	seethamraju & sundar	ORG
ajis02-2391	35	5	2013	DATE
ajis02-2391	36	1	al.	PERSON
ajis02-2391	36	2	2011	DATE
ajis02-2391	36	3	2007	DATE
ajis02-2391	36	4	lyytinen et al.	PERSON
ajis02-2391	36	5	2009	DATE
ajis02-2391	36	6	australasian journal of information	ORG
ajis02-2391	36	7	2021	CARDINAL
ajis02-2391	36	8	25	CARDINAL
ajis02-2391	36	9	3	CARDINAL
ajis02-2391	36	10	newell et al.	PERSON
ajis02-2391	36	11	2002	DATE
ajis02-2391	36	12	rollins	ORG
ajis02-2391	36	13	2012	DATE
ajis02-2391	36	14	2010	DATE
ajis02-2391	36	15	williams & hardy	ORG
ajis02-2391	36	16	2005	DATE
ajis02-2391	37	1	lyytinen et al	PERSON
ajis02-2391	38	1	2009	DATE
ajis02-2391	39	1	2007	DATE
ajis02-2391	39	2	2010	DATE
ajis02-2391	39	3	newell et al.	PERSON
ajis02-2391	39	4	2002	DATE
ajis02-2391	39	5	rollins	ORG
ajis02-2391	39	6	2012	DATE
ajis02-2391	40	1	2009	DATE
ajis02-2391	40	2	2007	DATE
ajis02-2391	40	3	soh & sia	ORG
ajis02-2391	40	4	2004	DATE
ajis02-2391	41	1	khalil	GPE
ajis02-2391	41	2	1995	DATE
ajis02-2391	42	1	2015	DATE
ajis02-2391	42	2	elbanna	PERSON
ajis02-2391	42	3	2007	DATE
ajis02-2391	42	4	sawyer & southwick	ORG
ajis02-2391	42	5	2002	DATE
ajis02-2391	44	1	2.2	CARDINAL
ajis02-2391	44	2	lyytinen & newman	ORG
ajis02-2391	44	3	2008	DATE
ajis02-2391	45	1	leavitt	PERSON
ajis02-2391	45	2	four	CARDINAL
ajis02-2391	46	1	leavitt	PERSON
ajis02-2391	46	2	1964	DATE
ajis02-2391	47	1	four	CARDINAL
ajis02-2391	47	2	one	CARDINAL
ajis02-2391	48	1	kim et al.	PERSON
ajis02-2391	48	2	2012	DATE
ajis02-2391	48	3	luna-reyes et al.	ORG
ajis02-2391	48	4	2005	DATE
ajis02-2391	48	5	lyytinen & newman	ORG
ajis02-2391	48	6	2008	DATE
ajis02-2391	48	7	lyytinen et al.	PERSON
ajis02-2391	48	8	2009	DATE
ajis02-2391	48	9	mcleod & doolin	ORG
ajis02-2391	48	10	2012	DATE
ajis02-2391	48	11	four	CARDINAL
ajis02-2391	52	1	lyytinen	PERSON
ajis02-2391	52	2	newman	PERSON
ajis02-2391	52	3	590	CARDINAL
ajis02-2391	53	1	2021	CARDINAL
ajis02-2391	53	2	25	CARDINAL
ajis02-2391	53	3	4	CARDINAL
ajis02-2391	54	1	1991	DATE
ajis02-2391	54	2	lyytinen & newman	ORG
ajis02-2391	54	3	2008	DATE
ajis02-2391	54	4	newman & robey	ORG
ajis02-2391	54	5	1992	DATE
ajis02-2391	56	1	lyytinen & newman	ORG
ajis02-2391	56	2	2008	DATE
ajis02-2391	56	3	594	CARDINAL
ajis02-2391	57	1	four	CARDINAL
ajis02-2391	60	1	responses1	PERSON
ajis02-2391	63	1	lyytinen & newman	ORG
ajis02-2391	63	2	2008	DATE
ajis02-2391	63	3	595	CARDINAL
ajis02-2391	64	1	two	CARDINAL
ajis02-2391	65	1	one	CARDINAL
ajis02-2391	65	2	lyytinen & newman	ORG
ajis02-2391	65	3	2008	DATE
ajis02-2391	67	1	1991	DATE
ajis02-2391	67	2	lyytinen & newman	ORG
ajis02-2391	67	3	2008	DATE
ajis02-2391	68	1	four	CARDINAL
ajis02-2391	68	2	1	CARDINAL
ajis02-2391	68	3	2	CARDINAL
ajis02-2391	68	4	3	CARDINAL
ajis02-2391	68	5	4	CARDINAL
ajis02-2391	69	1	lyytinen	PERSON
ajis02-2391	69	2	newman	PERSON
ajis02-2391	69	3	2008	DATE
ajis02-2391	70	1	599	CARDINAL
ajis02-2391	70	2	lyytinen et al	PERSON
ajis02-2391	70	3	2009	DATE
ajis02-2391	74	1	1 lyytinen	QUANTITY
ajis02-2391	74	2	newman	PERSON
ajis02-2391	74	3	2008	DATE
ajis02-2391	74	4	one	CARDINAL
ajis02-2391	74	5	613	CARDINAL
ajis02-2391	76	1	australasian journal of information	ORG
ajis02-2391	76	2	2021	CARDINAL
ajis02-2391	76	3	25	CARDINAL
ajis02-2391	76	4	5 3	CARDINAL
ajis02-2391	79	1	patton, 1990	ORG
ajis02-2391	81	1	2012	DATE
ajis02-2391	81	2	wu & wu	ORG
ajis02-2391	81	3	2005	DATE
ajis02-2391	81	4	zablah et al.	ORG
ajis02-2391	81	5	2004	DATE
ajis02-2391	81	6	awasthi & sangle	ORG
ajis02-2391	81	7	2012	DATE
ajis02-2391	81	8	2011	DATE
ajis02-2391	81	9	dong, 2012	ORG
ajis02-2391	81	10	2010	DATE
ajis02-2391	81	11	ko et al.	PERSON
ajis02-2391	81	12	2008	DATE
ajis02-2391	81	13	sebjan et al.	GPE
ajis02-2391	81	14	2014	DATE
ajis02-2391	83	1	jones et al.	PERSON
ajis02-2391	83	2	2002	DATE
ajis02-2391	83	3	winter & nelson	DATE
ajis02-2391	83	4	1982	DATE
ajis02-2391	84	1	1	CARDINAL
ajis02-2391	84	2	three	CARDINAL
ajis02-2391	86	1	approximately 2,000	CARDINAL
ajis02-2391	87	1	6	CARDINAL
ajis02-2391	87	2	4	CARDINAL
ajis02-2391	87	3	4	CARDINAL
ajis02-2391	87	4	6	CARDINAL
ajis02-2391	87	5	1	CARDINAL
ajis02-2391	87	6	4	CARDINAL
ajis02-2391	87	7	8	CARDINAL
ajis02-2391	87	8	3	CARDINAL
ajis02-2391	87	9	7	CARDINAL
ajis02-2391	87	10	crm seibel crm	PRODUCT
ajis02-2391	87	11	microsoft dynamics crm crm	ORG
ajis02-2391	87	12	five	CARDINAL
ajis02-2391	87	13	1	CARDINAL
ajis02-2391	87	14	three	CARDINAL
ajis02-2391	88	1	firstly	ORDINAL
ajis02-2391	88	2	the past three years	DATE
ajis02-2391	89	1	secondly	ORDINAL
ajis02-2391	89	2	srivihok & batanov	ORG
ajis02-2391	89	3	2005	DATE
ajis02-2391	90	1	third	ORDINAL
ajis02-2391	91	1	three	CARDINAL
ajis02-2391	91	2	2021	CARDINAL
ajis02-2391	91	3	25	CARDINAL
ajis02-2391	91	4	6	CARDINAL
ajis02-2391	91	5	thailand	GPE
ajis02-2391	92	1	harris & sutton	ORG
ajis02-2391	92	2	1986	DATE
ajis02-2391	93	1	3.1	CARDINAL
ajis02-2391	95	1	one	CARDINAL
ajis02-2391	97	1	three	CARDINAL
ajis02-2391	97	2	three	CARDINAL
ajis02-2391	99	1	alvesson	PERSON
ajis02-2391	99	2	1995	DATE
ajis02-2391	101	1	daily	DATE
ajis02-2391	102	1	43	CARDINAL
ajis02-2391	102	2	14	CARDINAL
ajis02-2391	102	3	11	CARDINAL
ajis02-2391	102	4	18	CARDINAL
ajis02-2391	103	1	3.2	CARDINAL
ajis02-2391	103	2	three	CARDINAL
ajis02-2391	103	3	1994	DATE
ajis02-2391	113	1	4	CARDINAL
ajis02-2391	113	2	australasian journal of information	ORG
ajis02-2391	113	3	2021	CARDINAL
ajis02-2391	113	4	25	CARDINAL
ajis02-2391	113	5	7 4.1	CARDINAL
ajis02-2391	118	1	2	CARDINAL
ajis02-2391	127	1	two	CARDINAL
ajis02-2391	127	2	ris	ORG
ajis02-2391	130	1	one	CARDINAL
ajis02-2391	132	1	rc07	ORG
ajis02-2391	139	1	hundreds	CARDINAL
ajis02-2391	142	1	rc05	PRODUCT
ajis02-2391	142	2	2021	CARDINAL
ajis02-2391	142	3	25	CARDINAL
ajis02-2391	142	4	8	CARDINAL
ajis02-2391	156	1	2	CARDINAL
ajis02-2391	170	1	australasian journal of information	ORG
ajis02-2391	170	2	2021	CARDINAL
ajis02-2391	170	3	25	CARDINAL
ajis02-2391	170	4	9	CARDINAL
ajis02-2391	173	1	one	CARDINAL
ajis02-2391	177	1	rc07	ORG
ajis02-2391	181	1	rc12	NORP
ajis02-2391	182	1	two	CARDINAL
ajis02-2391	186	1	4.2	CARDINAL
ajis02-2391	186	2	three	CARDINAL
ajis02-2391	189	1	the overseas marketing department	ORG
ajis02-2391	191	1	lotus	ORG
ajis02-2391	191	2	microsoft	ORG
ajis02-2391	192	1	the contact centre department	ORG
ajis02-2391	193	1	cisco	GPE
ajis02-2391	196	1	3	CARDINAL
ajis02-2391	199	1	the crm australasian journal of information systems techakriengkrai	ORG
ajis02-2391	199	2	2021	CARDINAL
ajis02-2391	199	3	25	CARDINAL
ajis02-2391	199	4	10	CARDINAL
ajis02-2391	211	1	a minute	TIME
ajis02-2391	211	2	a half minutes	TIME
ajis02-2391	214	1	the contact centre department	ORG
ajis02-2391	216	1	hp10	PRODUCT
ajis02-2391	219	1	first	ORDINAL
ajis02-2391	222	1	the overseas marketing department	ORG
ajis02-2391	223	1	microsoft	ORG
ajis02-2391	224	1	the overseas marketing department	ORG
ajis02-2391	229	1	one	CARDINAL
ajis02-2391	229	2	40	CARDINAL
ajis02-2391	229	3	a day	DATE
ajis02-2391	230	1	crm	ORG
ajis02-2391	230	2	microsoft	ORG
ajis02-2391	232	1	hp04	ORG
ajis02-2391	233	1	australasian journal of information	ORG
ajis02-2391	233	2	2021	CARDINAL
ajis02-2391	233	3	25	CARDINAL
ajis02-2391	233	4	11	CARDINAL
ajis02-2391	235	1	the contact centre department	ORG
ajis02-2391	239	1	a minute	TIME
ajis02-2391	239	2	a half minutes	TIME
ajis02-2391	240	1	hp10	PRODUCT
ajis02-2391	240	2	the crm business intelligence	ORG
ajis02-2391	242	1	the overseas marketing department	ORG
ajis02-2391	242	2	lotus	ORG
ajis02-2391	242	3	microsoft	ORG
ajis02-2391	257	1	daily	DATE
ajis02-2391	260	1	3	CARDINAL
ajis02-2391	264	1	2021	CARDINAL
ajis02-2391	264	2	25	CARDINAL
ajis02-2391	264	3	12	CARDINAL
ajis02-2391	265	1	bangkok	GPE
ajis02-2391	270	1	daily	DATE
ajis02-2391	273	1	microsoft	ORG
ajis02-2391	275	1	hp04	ORG
ajis02-2391	275	2	three	CARDINAL
ajis02-2391	275	3	technologytask components	ORG
ajis02-2391	277	1	4.3	CARDINAL
ajis02-2391	278	1	two	CARDINAL
ajis02-2391	278	2	five	CARDINAL
ajis02-2391	281	1	two	CARDINAL
ajis02-2391	281	2	ae	ORG
ajis02-2391	282	1	the bi organisation	ORG
ajis02-2391	282	2	three	CARDINAL
ajis02-2391	283	1	three	CARDINAL
ajis02-2391	284	1	ae	ORG
ajis02-2391	287	1	4	CARDINAL
ajis02-2391	291	1	ae	ORG
ajis02-2391	293	1	bi03	ORG
ajis02-2391	297	1	australasian journal of information	ORG
ajis02-2391	297	2	2021	CARDINAL
ajis02-2391	297	3	25	CARDINAL
ajis02-2391	297	4	13	CARDINAL
ajis02-2391	301	1	one	CARDINAL
ajis02-2391	305	1	ae	ORG
ajis02-2391	311	1	bi03	ORG
ajis02-2391	317	1	one minute	TIME
ajis02-2391	318	1	60	CARDINAL
ajis02-2391	318	2	an hour	TIME
ajis02-2391	320	1	30 seconds	TIME
ajis02-2391	321	1	bi18	ORG
ajis02-2391	329	1	bi10	ORG
ajis02-2391	332	1	2021	CARDINAL
ajis02-2391	332	2	25	CARDINAL
ajis02-2391	332	3	14 two	CARDINAL
ajis02-2391	333	1	bki app	PERSON
ajis02-2391	342	1	bi15	ORG
ajis02-2391	342	2	two	CARDINAL
ajis02-2391	344	1	ae	ORG
ajis02-2391	346	1	ae	ORG
ajis02-2391	351	1	bi12	ORG
ajis02-2391	359	1	bi02	ORG
ajis02-2391	364	1	bi02	ORG
ajis02-2391	366	1	one	CARDINAL
ajis02-2391	366	2	every day	DATE
ajis02-2391	368	1	english	LANGUAGE
ajis02-2391	369	1	bi08	PRODUCT
ajis02-2391	369	2	2021	CARDINAL
ajis02-2391	369	3	25	CARDINAL
ajis02-2391	369	4	15	CARDINAL
ajis02-2391	369	5	one	CARDINAL
ajis02-2391	371	1	five	CARDINAL
ajis02-2391	380	1	two	CARDINAL
ajis02-2391	384	1	two	CARDINAL
ajis02-2391	385	1	two	CARDINAL
ajis02-2391	396	1	australasian journal of information	ORG
ajis02-2391	396	2	2021	CARDINAL
ajis02-2391	396	3	25	CARDINAL
ajis02-2391	396	4	16	CARDINAL
ajis02-2391	398	1	one	CARDINAL
ajis02-2391	404	1	4	CARDINAL
ajis02-2391	405	1	4.4	CARDINAL
ajis02-2391	405	2	four	CARDINAL
ajis02-2391	405	3	1	CARDINAL
ajis02-2391	407	1	4.4.1	CARDINAL
ajis02-2391	416	1	4.4.2	CARDINAL
ajis02-2391	416	2	three	CARDINAL
ajis02-2391	417	1	2021	CARDINAL
ajis02-2391	417	2	25	CARDINAL
ajis02-2391	417	3	17	CARDINAL
ajis02-2391	419	1	one	CARDINAL
ajis02-2391	431	1	two	CARDINAL
ajis02-2391	432	1	4.4.3	CARDINAL
ajis02-2391	432	2	three	CARDINAL
ajis02-2391	435	1	three	CARDINAL
ajis02-2391	437	1	2021	CARDINAL
ajis02-2391	437	2	25	CARDINAL
ajis02-2391	437	3	18	CARDINAL
ajis02-2391	439	1	12	CARDINAL
ajis02-2391	439	2	three	CARDINAL
ajis02-2391	439	3	2	CARDINAL
ajis02-2391	439	4	st	GPE
ajis02-2391	439	5	te	ORG
ajis02-2391	439	6	ac	ORG
ajis02-2391	441	1	australasian journal of information	ORG
ajis02-2391	441	2	2021	CARDINAL
ajis02-2391	441	3	25	CARDINAL
ajis02-2391	441	4	19	CARDINAL
ajis02-2391	450	1	three	CARDINAL
ajis02-2391	451	1	5	CARDINAL
ajis02-2391	451	2	5.1	CARDINAL
ajis02-2391	455	1	lyytinen	PERSON
ajis02-2391	455	2	newman	PERSON
ajis02-2391	455	3	2008	DATE
ajis02-2391	456	1	lyytinen	PERSON
ajis02-2391	456	2	newman	PERSON
ajis02-2391	456	3	2008	DATE
ajis02-2391	456	4	two	CARDINAL
ajis02-2391	456	5	three	CARDINAL
ajis02-2391	459	1	two	CARDINAL
ajis02-2391	460	1	three	CARDINAL
ajis02-2391	462	1	2021	CARDINAL
ajis02-2391	462	2	25	CARDINAL
ajis02-2391	462	3	20 three	CARDINAL
ajis02-2391	464	1	first	ORDINAL
ajis02-2391	465	1	three	CARDINAL
ajis02-2391	468	1	2011	DATE
ajis02-2391	468	2	mackay	PERSON
ajis02-2391	468	3	2013	DATE
ajis02-2391	468	4	2010	DATE
ajis02-2391	470	1	newell et al	PERSON
ajis02-2391	471	1	2002	DATE
ajis02-2391	471	2	2012	DATE
ajis02-2391	472	1	2007	DATE
ajis02-2391	472	2	williams	PERSON
ajis02-2391	472	3	2005	DATE
ajis02-2391	475	1	2015	DATE
ajis02-2391	475	2	kim et al.	PERSON
ajis02-2391	475	3	2012	DATE
ajis02-2391	475	4	lyytinen & newman	ORG
ajis02-2391	475	5	2008	DATE
ajis02-2391	476	1	lyytinen et al.	PERSON
ajis02-2391	476	2	2009	DATE
ajis02-2391	476	3	mcleod & doolin	ORG
ajis02-2391	476	4	2012	DATE
ajis02-2391	477	1	bala	PERSON
ajis02-2391	477	2	2015	CARDINAL
ajis02-2391	478	1	lyytinen et al.	PERSON
ajis02-2391	478	2	2009	DATE
ajis02-2391	478	3	2007	DATE
ajis02-2391	479	1	soh & sia	ORG
ajis02-2391	479	2	2004	DATE
ajis02-2391	480	1	soh	PERSON
ajis02-2391	480	2	sia	GPE
ajis02-2391	480	3	2004	DATE
ajis02-2391	485	1	awasthi & sangle	ORG
ajis02-2391	485	2	2012	DATE
ajis02-2391	485	3	2011	DATE
ajis02-2391	485	4	2010	DATE
ajis02-2391	485	5	ko et al.	PERSON
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ajis02-2391	485	7	2014	DATE
ajis02-2391	486	1	klein	PERSON
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ajis02-2391	486	3	2000	DATE
ajis02-2391	487	1	2021	CARDINAL
ajis02-2391	487	2	25	CARDINAL
ajis02-2391	487	3	21	CARDINAL
ajis02-2391	491	1	5.2	CARDINAL
ajis02-2391	491	2	5.2.1	CARDINAL
ajis02-2391	492	1	four	CARDINAL
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ajis02-2391	493	3	2008	DATE
ajis02-2391	502	1	firstly	ORDINAL
ajis02-2391	502	2	at least one year	DATE
ajis02-2391	505	1	huber & power	ORG
ajis02-2391	505	2	1985	DATE
ajis02-2391	506	1	secondly	ORDINAL
ajis02-2391	506	2	lewis & ritchie	ORG
ajis02-2391	506	3	2003	DATE
ajis02-2391	507	1	three	CARDINAL
ajis02-2391	508	1	australasian journal of information	ORG
ajis02-2391	508	2	2021	CARDINAL
ajis02-2391	508	3	25	CARDINAL
ajis02-2391	508	4	22	CARDINAL
ajis02-2391	511	1	three	CARDINAL
ajis02-2391	513	1	thailand	GPE
ajis02-2391	517	1	f.	PERSON
ajis02-2391	517	2	2015	CARDINAL
ajis02-2391	519	1	information technology & people	ORG
ajis02-2391	519	2	28(3	DATE
ajis02-2391	519	3	570-588	CARDINAL
ajis02-2391	520	1	2014-0124	DATE
ajis02-2391	520	2	alvesson	GPE
ajis02-2391	520	3	m. (1995	ORG
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ajis02-2391	522	2	nj	ORG
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ajis02-2391	522	4	s. p.	PERSON
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ajis02-2391	523	1	2006-2010	DATE
ajis02-2391	524	1	18(3	DATE
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ajis02-2391	528	1	m.	PERSON
ajis02-2391	528	2	j.	PERSON
ajis02-2391	528	3	n. m.	PERSON
ajis02-2391	528	4	j. s.	PERSON
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ajis02-2391	528	6	e. h. (	PERSON
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ajis02-2391	531	1	2011	DATE
ajis02-2391	532	1	thai smes.	ORG
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ajis02-2391	532	4	f. d.	PERSON
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ajis02-2391	534	1	38(3	CARDINAL
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ajis02-2391	535	1	2012	DATE
ajis02-2391	537	1	international journal of information management	ORG
ajis02-2391	537	2	32(2	CARDINAL
ajis02-2391	537	3	147	CARDINAL
ajis02-2391	538	1	doi:10.1016	GPE
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ajis02-2391	540	1	20(2	CARDINAL
ajis02-2391	540	2	121	CARDINAL
ajis02-2391	541	1	australasian journal of information systems	ORG
ajis02-2391	541	2	2021	CARDINAL
ajis02-2391	541	3	25	CARDINAL
ajis02-2391	541	4	23 finnegan	DATE
ajis02-2391	541	5	d., & currie	ORG
ajis02-2391	541	6	w. l.	PERSON
ajis02-2391	541	7	2010	DATE
ajis02-2391	543	1	european management journal	ORG
ajis02-2391	543	2	28(2	GPE
ajis02-2391	543	3	153	CARDINAL
ajis02-2391	544	1	d., & willcocks	ORG
ajis02-2391	544	2	l.	PERSON
ajis02-2391	544	3	2007	DATE
ajis02-2391	546	1	west sussex	GPE
ajis02-2391	546	2	uk	GPE
ajis02-2391	546	3	john wiley &	ORG
ajis02-2391	546	4	1991	DATE
ajis02-2391	548	1	academy of management review	ORG
ajis02-2391	548	2	16(1	CARDINAL
ajis02-2391	548	3	10–36	CARDINAL
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ajis02-2391	548	5	& sutton	ORG
ajis02-2391	548	6	r. i.	PERSON
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ajis02-2391	550	1	academy of management journal	ORG
ajis02-2391	550	2	29(1	CARDINAL
ajis02-2391	550	3	5-30	DATE
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ajis02-2391	551	2	d. j.	PERSON
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ajis02-2391	553	1	6(2	CARDINAL
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ajis02-2391	554	1	s. y.	PERSON
ajis02-2391	554	2	w. h.	PERSON
ajis02-2391	554	3	tsai	PERSON
ajis02-2391	554	4	c. a.	GPE
ajis02-2391	554	5	s. c.	PERSON
ajis02-2391	554	6	2010	DATE
ajis02-2391	556	1	48(4	CARDINAL
ajis02-2391	556	2	592	CARDINAL
ajis02-2391	557	1	10.1016	CARDINAL
ajis02-2391	557	2	i., & nandhakumar	ORG
ajis02-2391	557	3	j. (	PERSON
ajis02-2391	557	4	2007	DATE
ajis02-2391	559	1	journal of information technology	ORG
ajis02-2391	559	2	22(1	TIME
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ajis02-2391	560	1	10.1057	CARDINAL
ajis02-2391	560	2	j. s.	PERSON
ajis02-2391	560	3	carter	PERSON
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ajis02-2391	560	5	r. w.	PERSON
ajis02-2391	560	6	2005	DATE
ajis02-2391	562	1	quarterly	DATE
ajis02-2391	562	2	29(3	CARDINAL
ajis02-2391	562	3	525	CARDINAL
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ajis02-2391	563	4	w.	PERSON
ajis02-2391	563	5	2002	DATE
ajis02-2391	565	1	journal of personal selling & sales management	ORG
ajis02-2391	565	2	22(3	CARDINAL
ajis02-2391	565	3	145	CARDINAL
ajis02-2391	565	4	e.	GPE
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ajis02-2391	565	6	d. w.	PERSON
ajis02-2391	565	7	n. l.	PERSON
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ajis02-2391	567	1	quarterly	DATE
ajis02-2391	567	2	23(2	CARDINAL
ajis02-2391	567	3	183	CARDINAL
ajis02-2391	568	1	khalil	GPE
ajis02-2391	568	2	e. l.	PERSON
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ajis02-2391	571	1	7(1	CARDINAL
ajis02-2391	571	2	43	CARDINAL
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ajis02-2391	572	2	m.	PERSON
ajis02-2391	572	3	r.	NORP
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ajis02-2391	572	7	s. j. (	PERSON
ajis02-2391	572	8	2012	DATE
ajis02-2391	574	1	1147-1160	CARDINAL
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ajis02-2391	575	2	k. j.	PERSON
ajis02-2391	575	3	& kozlowski	PERSON
ajis02-2391	575	4	s. w.	PERSON
ajis02-2391	575	5	2000	DATE
ajis02-2391	577	1	san fancisco	GPE
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ajis02-2391	577	4	s. h.	PERSON
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ajis02-2391	577	7	j. y.	PERSON
ajis02-2391	577	8	2008	DATE
ajis02-2391	579	1	journal of business research	ORG
ajis02-2391	579	2	61(1	CARDINAL
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ajis02-2391	580	1	10.1016	CARDINAL
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ajis02-2391	580	3	h. j.	PERSON
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ajis02-2391	583	1	55	CARDINAL
ajis02-2391	583	2	71	CARDINAL
ajis02-2391	583	3	australasian journal of information	ORG
ajis02-2391	583	4	2021	CARDINAL
ajis02-2391	583	5	25	CARDINAL
ajis02-2391	583	6	24	CARDINAL
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ajis02-2391	583	8	j.	PERSON
ajis02-2391	583	9	2003	DATE
ajis02-2391	586	1	263	CARDINAL
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ajis02-2391	587	2	uk	GPE
ajis02-2391	587	3	luna-reyes	ORG
ajis02-2391	587	4	l. f.	PERSON
ajis02-2391	587	5	j.	PERSON
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ajis02-2391	587	8	a. m.	PERSON
ajis02-2391	587	9	2005	DATE
ajis02-2391	589	1	european journal of information systems	ORG
ajis02-2391	589	2	14(1	CARDINAL
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ajis02-2391	592	2	17(6	CARDINAL
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ajis02-2391	592	4	k.	PERSON
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ajis02-2391	593	1	a.	PERSON
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ajis02-2391	594	1	saudi	NORP
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ajis02-2391	596	3	r.	PERSON
ajis02-2391	596	4	2013	DATE
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ajis02-2391	598	2	56(1	CARDINAL
ajis02-2391	598	3	208	CARDINAL
ajis02-2391	599	1	doi:10.5465	GPE
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ajis02-2391	599	3	2012	DATE
ajis02-2391	601	1	european journal of information systems	ORG
ajis02-2391	601	2	21(2	CARDINAL
ajis02-2391	601	3	176	CARDINAL
ajis02-2391	602	1	2018	DATE
ajis02-2391	602	2	7	CARDINAL
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ajis02-2391	603	2	m. b.	PERSON
ajis02-2391	603	3	a. m.	PERSON
ajis02-2391	603	4	1994	DATE
ajis02-2391	605	1	london	GPE
ajis02-2391	605	2	uk	GPE
ajis02-2391	605	3	sage newell	PERSON
ajis02-2391	605	4	s.	PERSON
ajis02-2391	605	5	2002	DATE
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ajis02-2391	608	1	2001	DATE
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ajis02-2391	610	1	quarterly	DATE
ajis02-2391	610	2	16(2	CARDINAL
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ajis02-2391	610	4	m. q.	PERSON
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ajis02-2391	611	1	2nd	ORDINAL
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ajis02-2391	612	2	g.	PERSON
ajis02-2391	612	3	2012	DATE
ajis02-2391	614	1	ahima	ORG
ajis02-2391	614	2	28	CARDINAL
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ajis02-2391	614	4	2002	DATE
ajis02-2391	616	1	18(4	CARDINAL
ajis02-2391	616	2	263-280	CARDINAL
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ajis02-2391	616	5	2007	DATE
ajis02-2391	618	1	montreal	GPE
ajis02-2391	618	2	canada australasian journal of information	ORG
ajis02-2391	618	3	2021	CARDINAL
ajis02-2391	618	4	25	CARDINAL
ajis02-2391	618	5	25	CARDINAL
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ajis02-2391	618	7	2002	DATE
ajis02-2391	620	1	2(4	CARDINAL
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ajis02-2391	621	1	s., & tominc	ORG
ajis02-2391	621	2	2014	DATE
ajis02-2391	623	1	procedia technology	ORG
ajis02-2391	623	2	16	CARDINAL
ajis02-2391	623	3	459	CARDINAL
ajis02-2391	624	1	doi:10.1016/j.protcy.2014.10.113	ORG
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ajis02-2391	624	3	d. k.	PERSON
ajis02-2391	624	4	2013	DATE
ajis02-2391	626	1	iimb management review	ORG
ajis02-2391	626	2	25(3	CARDINAL
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ajis02-2391	627	3	s. k.	PERSON
ajis02-2391	627	4	2004	DATE
ajis02-2391	629	1	13(4	CARDINAL
ajis02-2391	629	2	375397	DATE
ajis02-2391	630	1	10.1016	CARDINAL
ajis02-2391	630	2	a., & batanov	ORG
ajis02-2391	630	3	d. (	GPE
ajis02-2391	630	4	2005	DATE
ajis02-2391	631	1	thai sme for applying crm	ORG
ajis02-2391	632	1	fourth	ORDINAL
ajis02-2391	632	2	bangkok	GPE
ajis02-2391	632	3	thailand	GPE
ajis02-2391	633	1	d. m.	PERSON
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ajis02-2391	635	1	quarterly	DATE
ajis02-2391	635	2	34(4	CARDINAL
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ajis02-2391	636	4	m. m.	PERSON
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ajis02-2391	636	6	s. w.	PERSON
ajis02-2391	636	7	f. w.	PERSON
ajis02-2391	636	8	2014	DATE
ajis02-2391	638	1	european journal of information systems	ORG
ajis02-2391	638	2	23(6	CARDINAL
ajis02-2391	638	3	691707	DATE
ajis02-2391	639	1	j., caruana, a., & pitt f., l.	ORG
ajis02-2391	639	2	2012	DATE
ajis02-2391	641	1	international journal of bank	ORG
ajis02-2391	641	2	30(1	CARDINAL
ajis02-2391	641	3	43	CARDINAL
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ajis02-2391	644	2	e. (2017	ORG
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ajis02-2391	647	2	s. g.	PERSON
ajis02-2391	647	3	r. r.	PERSON
ajis02-2391	647	4	1982	DATE
ajis02-2391	649	1	cambridge	GPE
ajis02-2391	649	2	ma: harvard university press wognum	ORG
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ajis02-2391	649	4	j.,	GPE
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ajis02-2391	649	6	x.	GPE
ajis02-2391	649	7	2004	DATE
ajis02-2391	651	1	18(4	CARDINAL
ajis02-2391	651	2	241253	DATE
ajis02-2391	652	1	doi:10.1016	GPE
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ajis02-2391	652	4	k. w.	PERSON
ajis02-2391	652	5	2005	DATE
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ajis02-2391	656	4	2007	DATE
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ajis02-2391	657	4	25	CARDINAL
ajis02-2391	657	5	26	CARDINAL
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ajis02-2391	662	1	1	CARDINAL
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