id	sid	eid	entity	type
ajis02-2671	1	1	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	1	2	four	CARDINAL
ajis02-2671	1	3	1 four	CARDINAL
ajis02-2671	1	4	rinta-kahila australian institute for business and economics	PERSON
ajis02-2671	1	5	the university of queensland	ORG
ajis02-2671	1	6	brisbane	GPE
ajis02-2671	1	7	australia	GPE
ajis02-2671	1	8	penttinen aalto university school of business	ORG
ajis02-2671	1	9	helsinki	GPE
ajis02-2671	1	10	finland	GPE
ajis02-2671	7	1	four	CARDINAL
ajis02-2671	7	2	sco	ORG
ajis02-2671	9	1	sst	ORG
ajis02-2671	11	1	1	CARDINAL
ajis02-2671	11	2	atapattu	ORG
ajis02-2671	11	3	sedera, & ravichandran	ORG
ajis02-2671	11	4	2014	DATE
ajis02-2671	11	5	roy, balaji	ORG
ajis02-2671	11	6	2017	DATE
ajis02-2671	12	1	contactless	ORG
ajis02-2671	12	2	chen	PERSON
ajis02-2671	12	3	2020	DATE
ajis02-2671	12	4	2011	DATE
ajis02-2671	12	5	vannucci & pantano	ORG
ajis02-2671	12	6	2019	DATE
ajis02-2671	13	1	sherrell	ORG
ajis02-2671	13	2	babakus, & horky	ORG
ajis02-2671	13	3	2014	DATE
ajis02-2671	13	4	evanschitzky	ORG
ajis02-2671	13	5	iyer, pillai	ORG
ajis02-2671	13	6	kenning, & schütte	ORG
ajis02-2671	13	7	2015	DATE
ajis02-2671	13	8	rinta-kahila	PERSON
ajis02-2671	13	9	penttinen	GPE
ajis02-2671	13	10	kumar, & janakiraman	ORG
ajis02-2671	13	11	2021	DATE
ajis02-2671	15	1	bilotta, & pantano	ORG
ajis02-2671	15	2	2017	DATE
ajis02-2671	15	3	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	15	4	four	CARDINAL
ajis02-2671	15	5	2	CARDINAL
ajis02-2671	16	1	chen	PERSON
ajis02-2671	16	2	yang	PERSON
ajis02-2671	16	3	& wei	PERSON
ajis02-2671	16	4	2018	DATE
ajis02-2671	16	5	moore	PERSON
ajis02-2671	16	6	horky, & moore	ORG
ajis02-2671	16	7	2015	DATE
ajis02-2671	16	8	penttinen	ORG
ajis02-2671	16	9	rinta-kahila	PERSON
ajis02-2671	16	10	2014	DATE
ajis02-2671	16	11	wang	ORG
ajis02-2671	16	12	harris, & patterson	ORG
ajis02-2671	16	13	2012	DATE
ajis02-2671	17	1	sst	ORG
ajis02-2671	17	2	wang	ORG
ajis02-2671	17	3	harris, & patterson	ORG
ajis02-2671	17	4	2013	DATE
ajis02-2671	17	5	2017	DATE
ajis02-2671	19	1	blut et al	PERSON
ajis02-2671	20	1	2016	CARDINAL
ajis02-2671	22	1	2003	DATE
ajis02-2671	22	2	shih &	ORG
ajis02-2671	22	3	2004	DATE
ajis02-2671	22	4	2011	DATE
ajis02-2671	22	5	zarantonello & schmitt	ORG
ajis02-2671	22	6	2010	DATE
ajis02-2671	25	1	1	CARDINAL
ajis02-2671	25	2	sst	ORG
ajis02-2671	26	1	2	CARDINAL
ajis02-2671	28	1	kurnia	GPE
ajis02-2671	28	2	2002	DATE
ajis02-2671	29	1	sst	ORG
ajis02-2671	29	2	lien	PERSON
ajis02-2671	29	3	hsu	PERSON
ajis02-2671	29	4	shang, & wang	ORG
ajis02-2671	29	5	2019	DATE
ajis02-2671	29	6	2015	DATE
ajis02-2671	29	7	simon & usunier	ORG
ajis02-2671	29	8	2007	DATE
ajis02-2671	30	1	ortiz de guinea & markus	ORG
ajis02-2671	30	2	2009	DATE
ajis02-2671	32	1	two	CARDINAL
ajis02-2671	33	1	2009	DATE
ajis02-2671	33	2	dhar & gorlin	ORG
ajis02-2671	33	3	2013	DATE
ajis02-2671	33	4	gawronski	PERSON
ajis02-2671	33	5	2013	DATE
ajis02-2671	33	6	gorlin & dhar	ORG
ajis02-2671	33	7	2013	DATE
ajis02-2671	34	1	2005	DATE
ajis02-2671	35	1	sco	ORG
ajis02-2671	36	1	australasian journal of information systems	ORG
ajis02-2671	36	2	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	36	3	four	CARDINAL
ajis02-2671	36	4	3	CARDINAL
ajis02-2671	36	5	three	CARDINAL
ajis02-2671	36	6	sco	ORG
ajis02-2671	37	1	four	CARDINAL
ajis02-2671	37	2	sco	ORG
ajis02-2671	38	1	section 2	LAW
ajis02-2671	38	2	scos	GPE
ajis02-2671	39	1	section 3	LAW
ajis02-2671	40	1	section 4	LAW
ajis02-2671	41	1	5	CARDINAL
ajis02-2671	42	1	2	CARDINAL
ajis02-2671	42	2	broniarczyk & griffin	ORG
ajis02-2671	42	3	2014	DATE
ajis02-2671	43	1	scos	GPE
ajis02-2671	43	2	2007	DATE
ajis02-2671	44	1	2016	DATE
ajis02-2671	44	2	beatson	GPE
ajis02-2671	44	3	lee, & coote	ORG
ajis02-2671	44	4	2007	DATE
ajis02-2671	44	5	blut	GPE
ajis02-2671	44	6	wang, & schoefer	ORG
ajis02-2671	44	7	2016	DATE
ajis02-2671	44	8	galletta	ORG
ajis02-2671	44	9	durcikova	GPE
ajis02-2671	44	10	everard, & jones	ORG
ajis02-2671	44	11	2005	DATE
ajis02-2671	44	12	lien et al.	PERSON
ajis02-2671	44	13	2019	DATE
ajis02-2671	45	1	sst	ORG
ajis02-2671	46	1	dean	PERSON
ajis02-2671	46	2	2008	DATE
ajis02-2671	46	3	2000	DATE
ajis02-2671	46	4	simon & usunier	ORG
ajis02-2671	46	5	2007	DATE
ajis02-2671	46	6	chen et al.	PERSON
ajis02-2671	46	7	2020	DATE
ajis02-2671	46	8	lee & lyu,	ORG
ajis02-2671	46	9	2016	DATE
ajis02-2671	48	1	sst	ORG
ajis02-2671	49	1	diallo, & zielke	ORG
ajis02-2671	49	2	2018	DATE
ajis02-2671	49	3	gelderman et al.	PERSON
ajis02-2671	49	4	2011	DATE
ajis02-2671	49	5	wang et al.	PERSON
ajis02-2671	49	6	2013	DATE
ajis02-2671	49	7	2017	DATE
ajis02-2671	50	1	wang et al	PERSON
ajis02-2671	51	1	2013	DATE
ajis02-2671	51	2	sco	ORG
ajis02-2671	53	1	hirt, & cheung	ORG
ajis02-2671	53	2	2007	DATE
ajis02-2671	53	3	wang et al.	PERSON
ajis02-2671	53	4	2013	DATE
ajis02-2671	53	5	2017	DATE
ajis02-2671	54	1	first	ORDINAL
ajis02-2671	55	1	2000	DATE
ajis02-2671	55	2	vannucci & pantano	ORG
ajis02-2671	55	3	2019	DATE
ajis02-2671	56	1	liao & cheng	ORG
ajis02-2671	56	2	2013	DATE
ajis02-2671	56	3	gillberg	PERSON
ajis02-2671	56	4	2006	DATE
ajis02-2671	56	5	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	56	6	four	CARDINAL
ajis02-2671	56	7	4 2015	DATE
ajis02-2671	57	1	nakata	GPE
ajis02-2671	57	2	sivakumar, & grewal	ORG
ajis02-2671	57	3	2013	DATE
ajis02-2671	58	1	gelderman et al.	PERSON
ajis02-2671	58	2	2011	DATE
ajis02-2671	59	1	& xu	PERSON
ajis02-2671	59	2	2012	DATE
ajis02-2671	59	3	wang et al.	PERSON
ajis02-2671	59	4	2013	DATE
ajis02-2671	59	5	2015	DATE
ajis02-2671	59	6	wang et al.	PERSON
ajis02-2671	59	7	2012	DATE
ajis02-2671	61	1	sst	ORG
ajis02-2671	63	1	3	CARDINAL
ajis02-2671	64	1	3.1	CARDINAL
ajis02-2671	64	2	two	CARDINAL
ajis02-2671	64	3	dhar & gorlin	ORG
ajis02-2671	64	4	2013	DATE
ajis02-2671	64	5	kahneman	GPE
ajis02-2671	64	6	2003	DATE
ajis02-2671	64	7	2011	DATE
ajis02-2671	64	8	laureiro-martínez & brusoni	ORG
ajis02-2671	64	9	2018	DATE
ajis02-2671	64	10	lieberman	PERSON
ajis02-2671	64	11	2007	DATE
ajis02-2671	65	1	gawronski	PERSON
ajis02-2671	65	2	2013	DATE
ajis02-2671	65	3	martin & sloman	ORG
ajis02-2671	65	4	2013	DATE
ajis02-2671	66	1	2009	DATE
ajis02-2671	67	1	one	CARDINAL
ajis02-2671	67	2	2009	DATE
ajis02-2671	67	3	epstein	PERSON
ajis02-2671	67	4	1994	DATE
ajis02-2671	67	5	kahneman	GPE
ajis02-2671	67	6	2003	DATE
ajis02-2671	67	7	sloman, 1996	ORG
ajis02-2671	69	1	one	CARDINAL
ajis02-2671	69	2	epstein	PERSON
ajis02-2671	69	3	1994	DATE
ajis02-2671	70	1	two	CARDINAL
ajis02-2671	70	2	epstein	PERSON
ajis02-2671	70	3	denes-raj	PERSON
ajis02-2671	70	4	1996	DATE
ajis02-2671	71	1	simon	PERSON
ajis02-2671	71	2	usunier	PERSON
ajis02-2671	71	3	2007	DATE
ajis02-2671	71	4	sst	ORG
ajis02-2671	74	1	kahneman	PERSON
ajis02-2671	74	2	2003	DATE
ajis02-2671	74	3	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	74	4	four	CARDINAL
ajis02-2671	74	5	5	CARDINAL
ajis02-2671	74	6	1	CARDINAL
ajis02-2671	74	7	2	CARDINAL
ajis02-2671	74	8	stanovich & west	ORG
ajis02-2671	74	9	2000	DATE
ajis02-2671	75	1	li	PERSON
ajis02-2671	75	2	2019	DATE
ajis02-2671	75	3	osatuyi & turel,	ORG
ajis02-2671	75	4	2018	DATE
ajis02-2671	75	5	2016	DATE
ajis02-2671	76	1	2009	DATE
ajis02-2671	77	1	2015	CARDINAL
ajis02-2671	78	1	3.2	CARDINAL
ajis02-2671	78	2	1997	DATE
ajis02-2671	79	1	2012	DATE
ajis02-2671	81	1	wang et al.	PERSON
ajis02-2671	81	2	2013	DATE
ajis02-2671	81	3	2017	DATE
ajis02-2671	82	1	2000	DATE
ajis02-2671	84	1	2012	DATE
ajis02-2671	85	1	2000	DATE
ajis02-2671	85	2	2015	DATE
ajis02-2671	86	1	2006	DATE
ajis02-2671	86	2	91	CARDINAL
ajis02-2671	88	1	3.3	CARDINAL
ajis02-2671	90	1	gelderman et al.	PERSON
ajis02-2671	90	2	2011	DATE
ajis02-2671	90	3	wang et al.	PERSON
ajis02-2671	90	4	2012	DATE
ajis02-2671	92	1	blut et al	PERSON
ajis02-2671	93	1	2016	DATE
ajis02-2671	94	1	2012	DATE
ajis02-2671	94	2	wang et al.	PERSON
ajis02-2671	94	3	2013	DATE
ajis02-2671	96	1	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	96	2	four	CARDINAL
ajis02-2671	96	3	6	CARDINAL
ajis02-2671	97	1	sst	ORG
ajis02-2671	98	1	1	CARDINAL
ajis02-2671	100	1	two	CARDINAL
ajis02-2671	101	1	1	CARDINAL
ajis02-2671	102	1	3.4	CARDINAL
ajis02-2671	102	2	sst	ORG
ajis02-2671	102	3	louis & sutton	ORG
ajis02-2671	102	4	1991	DATE
ajis02-2671	106	1	sst	ORG
ajis02-2671	107	1	simon australasian journal of information systems	ORG
ajis02-2671	107	2	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	107	3	four	CARDINAL
ajis02-2671	107	4	7 & usunier	ORG
ajis02-2671	107	5	2007	DATE
ajis02-2671	107	6	sst	ORG
ajis02-2671	108	1	4	CARDINAL
ajis02-2671	109	1	two	CARDINAL
ajis02-2671	109	2	three	CARDINAL
ajis02-2671	110	1	first	ORDINAL
ajis02-2671	110	2	kahneman	GPE
ajis02-2671	110	3	2011	DATE
ajis02-2671	111	1	lieberman	PERSON
ajis02-2671	111	2	2007	DATE
ajis02-2671	113	1	second	ORDINAL
ajis02-2671	113	2	laureiro-martínez & brusoni	ORG
ajis02-2671	113	3	2018	DATE
ajis02-2671	116	1	third	ORDINAL
ajis02-2671	116	2	meyers-levy & maheswaran	ORG
ajis02-2671	116	3	2004	DATE
ajis02-2671	116	4	simon & usunier	ORG
ajis02-2671	116	5	2007	DATE
ajis02-2671	116	6	2015	DATE
ajis02-2671	116	7	2016	DATE
ajis02-2671	117	1	sst	ORG
ajis02-2671	117	2	ostrom, & brown	ORG
ajis02-2671	117	3	2005	DATE
ajis02-2671	118	1	scos	GPE
ajis02-2671	119	1	sst	ORG
ajis02-2671	119	2	1990	DATE
ajis02-2671	119	3	roundtree, & bitner	ORG
ajis02-2671	119	4	2000	DATE
ajis02-2671	119	5	wang et al.	PERSON
ajis02-2671	119	6	2012	DATE
ajis02-2671	120	1	sst	ORG
ajis02-2671	123	1	wang et al	PERSON
ajis02-2671	124	1	2012	DATE
ajis02-2671	125	1	4.1	CARDINAL
ajis02-2671	127	1	one	CARDINAL
ajis02-2671	127	2	finland	GPE
ajis02-2671	127	3	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	127	4	four	CARDINAL
ajis02-2671	127	5	8	CARDINAL
ajis02-2671	128	1	three	CARDINAL
ajis02-2671	128	2	scos	GPE
ajis02-2671	130	1	daily	DATE
ajis02-2671	131	1	one	CARDINAL
ajis02-2671	132	1	two	CARDINAL
ajis02-2671	134	1	scos	GPE
ajis02-2671	139	1	one	CARDINAL
ajis02-2671	139	2	one	CARDINAL
ajis02-2671	140	1	kahneman	GPE
ajis02-2671	140	2	2003	DATE
ajis02-2671	140	3	2011	DATE
ajis02-2671	140	4	louis & sutton	ORG
ajis02-2671	140	5	1991	DATE
ajis02-2671	140	6	wang et al.	PERSON
ajis02-2671	140	7	2012	DATE
ajis02-2671	143	1	17	CARDINAL
ajis02-2671	144	1	ten	CARDINAL
ajis02-2671	144	2	seven	CARDINAL
ajis02-2671	147	1	1-7	DATE
ajis02-2671	147	2	1	CARDINAL
ajis02-2671	147	3	7	CARDINAL
ajis02-2671	150	1	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	150	2	four	CARDINAL
ajis02-2671	150	3	9	CARDINAL
ajis02-2671	151	1	69	CARDINAL
ajis02-2671	151	2	39	CARDINAL
ajis02-2671	151	3	sco	ORG
ajis02-2671	151	4	30	CARDINAL
ajis02-2671	152	1	1	CARDINAL
ajis02-2671	153	1	38 years	DATE
ajis02-2671	153	2	between 13-85 years	CARDINAL
ajis02-2671	153	3	17.4 years	DATE
ajis02-2671	154	1	65%	PERCENT
ajis02-2671	155	1	sco	ORG
ajis02-2671	156	1	sco	ORG
ajis02-2671	157	1	sco	ORG
ajis02-2671	158	1	84%	PERCENT
ajis02-2671	158	2	scos	GPE
ajis02-2671	160	1	checkout sco	ORG
ajis02-2671	160	2	age (years	DATE
ajis02-2671	160	3	43.8 33.1 37.8	CARDINAL
ajis02-2671	160	4	70%	PERCENT
ajis02-2671	160	5	62%	PERCENT
ajis02-2671	160	6	65%	PERCENT
ajis02-2671	160	7	0.5 0.3 0.4	QUANTITY
ajis02-2671	160	8	5.4	CARDINAL
ajis02-2671	160	9	sec	ORG
ajis02-2671	160	10	1:44 0:08 0:50	DATE
ajis02-2671	160	11	83%	PERCENT
ajis02-2671	160	12	69%	PERCENT
ajis02-2671	160	13	75%	PERCENT
ajis02-2671	160	14	1-7	DATE
ajis02-2671	160	15	5.1	CARDINAL
ajis02-2671	160	16	4.6 4.8	CARDINAL
ajis02-2671	160	17	87%	PERCENT
ajis02-2671	160	18	82%	PERCENT
ajis02-2671	160	19	84%	PERCENT
ajis02-2671	160	20	4-10	CARDINAL
ajis02-2671	160	21	9.2 9.5	CARDINAL
ajis02-2671	160	22	sco	ORG
ajis02-2671	160	23	sco	ORG
ajis02-2671	160	24	67%	PERCENT
ajis02-2671	160	25	97%	PERCENT
ajis02-2671	160	26	84%	PERCENT
ajis02-2671	160	27	sco	ORG
ajis02-2671	161	1	57%	PERCENT
ajis02-2671	161	2	27%	PERCENT
ajis02-2671	162	1	97%	PERCENT
ajis02-2671	162	2	3%	PERCENT
ajis02-2671	163	1	80%	PERCENT
ajis02-2671	163	2	13%	PERCENT
ajis02-2671	163	3	1	CARDINAL
ajis02-2671	163	4	4.2	CARDINAL
ajis02-2671	163	5	two	CARDINAL
ajis02-2671	163	6	sco	ORG
ajis02-2671	165	1	three	CARDINAL
ajis02-2671	166	1	first	ORDINAL
ajis02-2671	171	1	australasian journal of information systems	ORG
ajis02-2671	171	2	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	171	3	four	CARDINAL
ajis02-2671	171	4	10 second	TIME
ajis02-2671	173	1	first	ORDINAL
ajis02-2671	173	2	sco	ORG
ajis02-2671	175	1	three	CARDINAL
ajis02-2671	175	2	sco	ORG
ajis02-2671	176	1	2	CARDINAL
ajis02-2671	177	1	2	CARDINAL
ajis02-2671	178	1	scos	GPE
ajis02-2671	179	1	sco	ORG
ajis02-2671	180	1	scos	GPE
ajis02-2671	181	1	scos	GPE
ajis02-2671	182	1	scos	GPE
ajis02-2671	182	2	sco	ORG
ajis02-2671	183	1	scos	GPE
ajis02-2671	184	1	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	184	2	four	CARDINAL
ajis02-2671	184	3	11	CARDINAL
ajis02-2671	186	1	first	ORDINAL
ajis02-2671	186	2	sco	ORG
ajis02-2671	187	1	sco	ORG
ajis02-2671	187	2	one	CARDINAL
ajis02-2671	187	3	sco	ORG
ajis02-2671	187	4	five	CARDINAL
ajis02-2671	187	5	sco	ORG
ajis02-2671	188	1	sco	ORG
ajis02-2671	188	2	five	CARDINAL
ajis02-2671	189	1	sco	ORG
ajis02-2671	189	2	sco	ORG
ajis02-2671	190	1	sco	ORG
ajis02-2671	191	1	sco	ORG
ajis02-2671	192	1	third	ORDINAL
ajis02-2671	193	1	one	CARDINAL
ajis02-2671	194	1	sco	ORG
ajis02-2671	194	2	•	CARDINAL
ajis02-2671	194	3	sco	ORG
ajis02-2671	194	4	•	CARDINAL
ajis02-2671	194	5	2	CARDINAL
ajis02-2671	194	6	7 •	CARDINAL
ajis02-2671	194	7	sco	ORG
ajis02-2671	194	8	•	CARDINAL
ajis02-2671	194	9	•	CARDINAL
ajis02-2671	194	10	sco	ORG
ajis02-2671	194	11	•	CARDINAL
ajis02-2671	194	12	sco	ORG
ajis02-2671	194	13	•	CARDINAL
ajis02-2671	194	14	7	CARDINAL
ajis02-2671	194	15	7 •	CARDINAL
ajis02-2671	194	16	sco	ORG
ajis02-2671	194	17	•	CARDINAL
ajis02-2671	194	18	•	CARDINAL
ajis02-2671	194	19	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	194	20	four	CARDINAL
ajis02-2671	194	21	12	CARDINAL
ajis02-2671	194	22	second	ORDINAL
ajis02-2671	196	1	first	ORDINAL
ajis02-2671	197	1	cohen	PERSON
ajis02-2671	197	2	two	CARDINAL
ajis02-2671	197	3	landis & koch	ORG
ajis02-2671	197	4	1977	DATE
ajis02-2671	198	1	0.868	CARDINAL
ajis02-2671	198	2	0.001	CARDINAL
ajis02-2671	198	3	86.8%	PERCENT
ajis02-2671	199	1	two	CARDINAL
ajis02-2671	199	2	about 13.2%	PERCENT
ajis02-2671	199	3	1-0.868	CARDINAL
ajis02-2671	200	1	0.868	CARDINAL
ajis02-2671	200	2	landis & koch	ORG
ajis02-2671	200	3	1977	DATE
ajis02-2671	201	1	5	CARDINAL
ajis02-2671	201	2	three	CARDINAL
ajis02-2671	201	3	sco	ORG
ajis02-2671	201	4	sco	ORG
ajis02-2671	202	1	fourth	ORDINAL
ajis02-2671	203	1	fourth	ORDINAL
ajis02-2671	204	1	2	CARDINAL
ajis02-2671	206	1	sco	ORG
ajis02-2671	206	2	12	CARDINAL
ajis02-2671	206	3	0%	PERCENT
ajis02-2671	206	4	100%	PERCENT
ajis02-2671	206	5	4.9	CARDINAL
ajis02-2671	206	6	4.6	CARDINAL
ajis02-2671	206	7	2.5	CARDINAL
ajis02-2671	206	8	sco	ORG
ajis02-2671	206	9	11 100%	PERCENT
ajis02-2671	206	10	0%	PERCENT
ajis02-2671	206	11	6.9	CARDINAL
ajis02-2671	206	12	1.7	CARDINAL
ajis02-2671	206	13	0.9	CARDINAL
ajis02-2671	206	14	44 61%	PERCENT
ajis02-2671	206	15	39%	PERCENT
ajis02-2671	206	16	6.0	CARDINAL
ajis02-2671	206	17	5.7	CARDINAL
ajis02-2671	206	18	1.6	CARDINAL
ajis02-2671	206	19	2 50%	PERCENT
ajis02-2671	206	20	50%	PERCENT
ajis02-2671	206	21	4.0	CARDINAL
ajis02-2671	206	22	3.0	CARDINAL
ajis02-2671	206	23	2.8	CARDINAL
ajis02-2671	206	24	69 57%	PERCENT
ajis02-2671	206	25	43%	PERCENT
ajis02-2671	206	26	5.9	CARDINAL
ajis02-2671	206	27	2	CARDINAL
ajis02-2671	207	1	5.1	CARDINAL
ajis02-2671	207	2	scos	GPE
ajis02-2671	208	1	two	CARDINAL
ajis02-2671	209	1	scos	GPE
ajis02-2671	210	1	4.6	CARDINAL
ajis02-2671	210	2	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	210	3	four	CARDINAL
ajis02-2671	210	4	13	CARDINAL
ajis02-2671	210	5	7	CARDINAL
ajis02-2671	211	1	one	CARDINAL
ajis02-2671	214	1	sco	ORG
ajis02-2671	216	1	sco	ORG
ajis02-2671	218	1	sco	ORG
ajis02-2671	218	2	sco	ORG
ajis02-2671	219	1	2:25 minutes	TIME
ajis02-2671	219	2	50	CARDINAL
ajis02-2671	220	1	5.2	CARDINAL
ajis02-2671	220	2	sco	ORG
ajis02-2671	220	3	sco	ORG
ajis02-2671	220	4	sco	ORG
ajis02-2671	223	1	1.7	CARDINAL
ajis02-2671	223	2	7	CARDINAL
ajis02-2671	224	1	sco	ORG
ajis02-2671	224	2	scos	GPE
ajis02-2671	226	1	sco	ORG
ajis02-2671	226	2	0:11 minutes	TIME
ajis02-2671	227	1	scos	GPE
ajis02-2671	228	1	scos	GPE
ajis02-2671	228	2	sco	ORG
ajis02-2671	229	1	41 years	DATE
ajis02-2671	230	1	5.3	CARDINAL
ajis02-2671	231	1	5.7	CARDINAL
ajis02-2671	231	2	7	CARDINAL
ajis02-2671	232	1	sco	ORG
ajis02-2671	232	2	one	CARDINAL
ajis02-2671	232	3	sco	ORG
ajis02-2671	232	4	first	ORDINAL
ajis02-2671	234	1	sco	ORG
ajis02-2671	235	1	sco	ORG
ajis02-2671	236	1	second	ORDINAL
ajis02-2671	236	2	scos	GPE
ajis02-2671	237	1	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	237	2	four	CARDINAL
ajis02-2671	237	3	14	CARDINAL
ajis02-2671	239	1	0:33 minutes	TIME
ajis02-2671	240	1	34 years	DATE
ajis02-2671	241	1	5.4	CARDINAL
ajis02-2671	241	2	two	CARDINAL
ajis02-2671	241	3	sco	ORG
ajis02-2671	245	1	sco	ORG
ajis02-2671	247	1	6	CARDINAL
ajis02-2671	249	1	scos	GPE
ajis02-2671	249	2	sst	ORG
ajis02-2671	251	1	sco	ORG
ajis02-2671	251	2	2012	DATE
ajis02-2671	251	3	scos	GPE
ajis02-2671	252	1	sco	ORG
ajis02-2671	252	2	first	ORDINAL
ajis02-2671	252	3	2017	DATE
ajis02-2671	253	1	wang et al.	PERSON
ajis02-2671	253	2	2013	DATE
ajis02-2671	253	3	2017	DATE
ajis02-2671	254	1	scos	GPE
ajis02-2671	254	2	chen et al.	PERSON
ajis02-2671	254	3	2018	DATE
ajis02-2671	254	4	collier & kimes	ORG
ajis02-2671	254	5	2012	DATE
ajis02-2671	254	6	sst	ORG
ajis02-2671	255	1	dean	PERSON
ajis02-2671	255	2	2008	DATE
ajis02-2671	257	1	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	257	2	four	CARDINAL
ajis02-2671	257	3	15	CARDINAL
ajis02-2671	258	1	sco	ORG
ajis02-2671	258	2	scos	GPE
ajis02-2671	258	3	sco	ORG
ajis02-2671	258	4	2015	DATE
ajis02-2671	258	5	gelderman et al.	PERSON
ajis02-2671	258	6	2011	DATE
ajis02-2671	260	1	daily	DATE
ajis02-2671	263	1	3	CARDINAL
ajis02-2671	264	1	2003	DATE
ajis02-2671	264	2	shih & venkatesh	ORG
ajis02-2671	264	3	2004	DATE
ajis02-2671	264	4	friedrich & zanker, 2011	ORG
ajis02-2671	265	1	sst	ORG
ajis02-2671	266	1	at least four	CARDINAL
ajis02-2671	266	2	sco	ORG
ajis02-2671	267	1	sst	ORG
ajis02-2671	267	2	2015	DATE
ajis02-2671	267	3	gelderman et al.	PERSON
ajis02-2671	267	4	2011	DATE
ajis02-2671	268	1	wang et al.	PERSON
ajis02-2671	268	2	2013	DATE
ajis02-2671	268	3	2017	DATE
ajis02-2671	272	1	selfefficacy	ORG
ajis02-2671	272	2	blut et al.	ORG
ajis02-2671	272	3	2016	DATE
ajis02-2671	272	4	al.	PERSON
ajis02-2671	272	5	2012	DATE
ajis02-2671	273	1	daily	DATE
ajis02-2671	273	2	daily	DATE
ajis02-2671	274	1	3	CARDINAL
ajis02-2671	275	1	6.1	CARDINAL
ajis02-2671	275	2	first	ORDINAL
ajis02-2671	275	3	first	ORDINAL
ajis02-2671	275	4	sst	ORG
ajis02-2671	278	1	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	278	2	four	CARDINAL
ajis02-2671	278	3	16	CARDINAL
ajis02-2671	279	1	2004	DATE
ajis02-2671	279	2	four	CARDINAL
ajis02-2671	279	3	nonspecialized	ORG
ajis02-2671	281	1	second	ORDINAL
ajis02-2671	281	2	2016	DATE
ajis02-2671	281	3	2015	DATE
ajis02-2671	281	4	lien et al.	PERSON
ajis02-2671	281	5	2019	DATE
ajis02-2671	281	6	vannucci & pantano	ORG
ajis02-2671	281	7	2019	DATE
ajis02-2671	281	8	sco	ORG
ajis02-2671	281	9	gelderman et al.	PERSON
ajis02-2671	281	10	2011	DATE
ajis02-2671	287	1	2006	DATE
ajis02-2671	288	1	dhar	PERSON
ajis02-2671	288	2	gorlin	PERSON
ajis02-2671	288	3	2013	DATE
ajis02-2671	288	4	two	CARDINAL
ajis02-2671	288	5	one	CARDINAL
ajis02-2671	291	1	third	ORDINAL
ajis02-2671	292	1	2003	DATE
ajis02-2671	295	1	daily	DATE
ajis02-2671	296	1	adams	ORG
ajis02-2671	296	2	2013	DATE
ajis02-2671	297	1	simon	PERSON
ajis02-2671	297	2	2007	DATE
ajis02-2671	297	3	sst	ORG
ajis02-2671	298	1	sco	ORG
ajis02-2671	300	1	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	300	2	four	CARDINAL
ajis02-2671	300	3	17	CARDINAL
ajis02-2671	301	1	schwartz	ORG
ajis02-2671	301	2	2004	DATE
ajis02-2671	302	1	6.2	CARDINAL
ajis02-2671	306	1	30%	PERCENT
ajis02-2671	306	2	scos	GPE
ajis02-2671	306	3	25-27%	PERCENT
ajis02-2671	307	1	as low as 20%	PERCENT
ajis02-2671	307	2	16-17%	PERCENT
ajis02-2671	308	1	sco	ORG
ajis02-2671	309	1	two	CARDINAL
ajis02-2671	309	2	1	CARDINAL
ajis02-2671	309	3	scos	GPE
ajis02-2671	309	4	2	CARDINAL
ajis02-2671	309	5	sco	ORG
ajis02-2671	310	1	sco	ORG
ajis02-2671	310	2	scos	GPE
ajis02-2671	311	1	wakefield & blodgett, 1996	ORG
ajis02-2671	312	1	scos	GPE
ajis02-2671	313	1	sst	ORG
ajis02-2671	313	2	jeroen, & belanche	ORG
ajis02-2671	313	3	2016	DATE
ajis02-2671	313	4	scos	GPE
ajis02-2671	314	1	6.3	CARDINAL
ajis02-2671	315	1	first	ORDINAL
ajis02-2671	319	1	second	ORDINAL
ajis02-2671	319	2	rogers	ORG
ajis02-2671	319	3	2003	DATE
ajis02-2671	320	1	sco	ORG
ajis02-2671	322	1	australasian journal of information systems	ORG
ajis02-2671	322	2	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	322	3	four	CARDINAL
ajis02-2671	322	4	18	CARDINAL
ajis02-2671	322	5	two	CARDINAL
ajis02-2671	328	1	h., & dijksterhuis, a.	ORG
ajis02-2671	328	2	2000	DATE
ajis02-2671	331	1	s.	PERSON
ajis02-2671	331	2	2013	DATE
ajis02-2671	334	1	m., lago, a.	PERSON
ajis02-2671	334	2	moscoso	DATE
ajis02-2671	334	3	p., & prieto	ORG
ajis02-2671	334	4	e.	PERSON
ajis02-2671	334	5	2016	DATE
ajis02-2671	336	1	journal of service science research	ORG
ajis02-2671	336	2	8(1	CARDINAL
ajis02-2671	336	3	1–39	CARDINAL
ajis02-2671	337	1	m.	PERSON
ajis02-2671	337	2	sedera	PERSON
ajis02-2671	337	3	d., & ravichandran	ORG
ajis02-2671	337	4	t.	GPE
ajis02-2671	337	5	2014	DATE
ajis02-2671	339	1	australasian journal of information systems	ORG
ajis02-2671	339	2	18(2	CARDINAL
ajis02-2671	339	3	111–132	CARDINAL
ajis02-2671	340	1	beatson	GPE
ajis02-2671	340	2	lee, n., & coote	PERSON
ajis02-2671	340	3	l. v. (	PERSON
ajis02-2671	340	4	2007	DATE
ajis02-2671	342	1	27(1	CARDINAL
ajis02-2671	343	1	f.	PERSON
ajis02-2671	343	2	bilotta	GPE
ajis02-2671	343	3	e., & pantano	ORG
ajis02-2671	343	4	2017	CARDINAL
ajis02-2671	345	1	77	DATE
ajis02-2671	345	2	382–395	DATE
ajis02-2671	346	1	m. j.	PERSON
ajis02-2671	346	2	b. h., & tetreault	ORG
ajis02-2671	346	3	m. s.	PERSON
ajis02-2671	346	4	1990	DATE
ajis02-2671	348	1	54	DATE
ajis02-2671	350	1	blut	GPE
ajis02-2671	350	2	m., wang	PERSON
ajis02-2671	350	3	2016	DATE
ajis02-2671	352	1	journal of service research	ORG
ajis02-2671	352	2	396–416	CARDINAL
ajis02-2671	353	1	s. d.	PERSON
ajis02-2671	353	2	j. r., & luce	PERSON
ajis02-2671	353	3	m. f.	PERSON
ajis02-2671	353	4	2009	DATE
ajis02-2671	357	1	b., & heim	ORG
ajis02-2671	357	2	j. (2011	ORG
ajis02-2671	359	1	7(1	DATE
ajis02-2671	359	2	28–51	CARDINAL
ajis02-2671	360	1	broniarczyk	ORG
ajis02-2671	360	2	s. m., & griffin	PERSON
ajis02-2671	360	3	j. g.	PERSON
ajis02-2671	360	4	2014	DATE
ajis02-2671	361	1	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	361	2	four	CARDINAL
ajis02-2671	361	3	19	CARDINAL
ajis02-2671	362	1	24(4	CARDINAL
ajis02-2671	362	2	608–625	CARDINAL
ajis02-2671	363	1	https://doi.org/10.1016/j.jcps.2014.05.003 chen	PERSON
ajis02-2671	363	2	2020	DATE
ajis02-2671	365	1	54(october 2019	CARDINAL
ajis02-2671	365	2	102063	DATE
ajis02-2671	366	1	https://doi.org/10.1016/j.jretconser.2020.102063 chen	PERSON
ajis02-2671	366	2	yang	GPE
ajis02-2671	366	3	s., & wei	ORG
ajis02-2671	366	4	2018	DATE
ajis02-2671	368	1	28(2	GPE
ajis02-2671	368	2	500–519	CARDINAL
ajis02-2671	369	1	j.	PERSON
ajis02-2671	369	2	m., & white	ORG
ajis02-2671	369	3	2017	CARDINAL
ajis02-2671	371	1	604–617	CARDINAL
ajis02-2671	371	2	j., & kimes	ORG
ajis02-2671	371	3	s.	PERSON
ajis02-2671	371	4	2012	DATE
ajis02-2671	373	1	journal of service research	ORG
ajis02-2671	373	2	16(1	CARDINAL
ajis02-2671	373	3	39–51	CARDINAL
ajis02-2671	374	1	j., moore	PERSON
ajis02-2671	374	2	r. s.	PERSON
ajis02-2671	374	3	horky, a., & moore	ORG
ajis02-2671	374	4	m. l.	PERSON
ajis02-2671	374	5	2015	DATE
ajis02-2671	376	1	journal of business research	ORG
ajis02-2671	376	2	68(3	CARDINAL
ajis02-2671	377	1	703–710	CARDINAL
ajis02-2671	378	1	j.	PERSON
ajis02-2671	378	2	d.	NORP
ajis02-2671	378	3	babakus	GPE
ajis02-2671	378	4	e., & horky	ORG
ajis02-2671	378	5	2014	DATE
ajis02-2671	380	1	journal of services marketing	ORG
ajis02-2671	380	2	28(1	CARDINAL
ajis02-2671	380	3	60–70	CARDINAL
ajis02-2671	381	1	https://doi.org/10.1108/jsm-04-2012-0071 dean	PERSON
ajis02-2671	381	2	d. h.	PERSON
ajis02-2671	381	3	2008	DATE
ajis02-2671	383	1	18(3	DATE
ajis02-2671	383	2	225–238	CARDINAL
ajis02-2671	384	1	r., & gorlin	ORG
ajis02-2671	384	2	m.	PERSON
ajis02-2671	384	3	2013	DATE
ajis02-2671	386	1	23(4	CARDINAL
ajis02-2671	386	2	528–542	CARDINAL
ajis02-2671	387	1	bos	PERSON
ajis02-2671	387	2	m. w.	PERSON
ajis02-2671	387	3	l. f., & van baanen	PERSON
ajis02-2671	387	4	r. b.	PERSON
ajis02-2671	387	5	2006	DATE
ajis02-2671	389	1	311	CARDINAL
ajis02-2671	389	2	https://doi.org/10.1126/science.1121629 djelassi	PERSON
ajis02-2671	389	3	diallo	ORG
ajis02-2671	389	4	m. f., & zielke	PERSON
ajis02-2671	389	5	s. (2018	ORG
ajis02-2671	392	1	111(august 2017	DATE
ajis02-2671	392	2	38–47	CARDINAL
ajis02-2671	393	1	epstein	PERSON
ajis02-2671	393	2	s.	PERSON
ajis02-2671	393	3	1994	DATE
ajis02-2671	395	1	american	NORP
ajis02-2671	395	2	49(8	CARDINAL
ajis02-2671	395	3	709–724	DATE
ajis02-2671	396	1	https://doi.org/10.1037/0003-066x.50.9.799	ORG
ajis02-2671	396	2	s.	PERSON
ajis02-2671	396	3	r.	NORP
ajis02-2671	396	4	denes-raj	PERSON
ajis02-2671	396	5	h. (1996	ORG
ajis02-2671	398	1	71(2	CARDINAL
ajis02-2671	398	2	390–405	CARDINAL
ajis02-2671	399	1	https://doi.org/10.1037/0022-3514.71.2.390	CARDINAL
ajis02-2671	399	2	g. r.	PERSON
ajis02-2671	399	3	pillai	GPE
ajis02-2671	399	4	k. g.	PERSON
ajis02-2671	399	5	kenning	PERSON
ajis02-2671	399	6	r.	PERSON
ajis02-2671	399	7	2015	DATE
ajis02-2671	401	1	32(3	CARDINAL
ajis02-2671	401	2	459–475	CARDINAL
ajis02-2671	402	1	australasian journal of information systems	ORG
ajis02-2671	402	2	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	402	3	four	CARDINAL
ajis02-2671	402	4	20	CARDINAL
ajis02-2671	402	5	2011	DATE
ajis02-2671	404	1	32(3	CARDINAL
ajis02-2671	404	2	90	CARDINAL
ajis02-2671	405	1	d. f.	PERSON
ajis02-2671	405	2	durcikova, a.	PERSON
ajis02-2671	405	3	everard, a., & jones	ORG
ajis02-2671	405	4	b. m.	PERSON
ajis02-2671	405	5	2005	DATE
ajis02-2671	408	1	https://doi.org/10.1145/1070838.1070841 gawronski	PERSON
ajis02-2671	408	2	b.	PERSON
ajis02-2671	408	3	2013	DATE
ajis02-2671	410	1	23(4	CARDINAL
ajis02-2671	410	2	556–560	CARDINAL
ajis02-2671	411	1	c. j.	PERSON
ajis02-2671	411	2	w. t., & van diemen	PERSON
ajis02-2671	411	3	r.	PERSON
ajis02-2671	411	4	2011	DATE
ajis02-2671	413	1	18	CARDINAL
ajis02-2671	414	1	m., & dhar	ORG
ajis02-2671	414	2	r.	NORP
ajis02-2671	414	3	2013	DATE
ajis02-2671	415	1	gawronski	PERSON
ajis02-2671	415	2	martin	PERSON
ajis02-2671	415	3	sloman	ORG
ajis02-2671	415	4	wegener	PERSON
ajis02-2671	415	5	chien	PERSON
ajis02-2671	416	1	23(4	CARDINAL
ajis02-2671	416	2	564–568	CARDINAL
ajis02-2671	417	1	kahneman	PERSON
ajis02-2671	417	2	2003	DATE
ajis02-2671	419	1	the american economic review	ORG
ajis02-2671	419	2	93(5	CARDINAL
ajis02-2671	419	3	1449–1475	CARDINAL
ajis02-2671	420	1	https://doi.org/10.1257/000282803322655392 kahneman	PERSON
ajis02-2671	420	2	2011	DATE
ajis02-2671	422	1	kurnia	GPE
ajis02-2671	422	2	s.	PERSON
ajis02-2671	422	3	j., & johnston	ORG
ajis02-2671	422	4	2002	DATE
ajis02-2671	423	1	australian	NORP
ajis02-2671	424	1	australasian journal of information systems	ORG
ajis02-2671	424	2	9(2	CARDINAL
ajis02-2671	424	3	113–122	CARDINAL
ajis02-2671	424	4	landis	PERSON
ajis02-2671	424	5	j. r., & koch	PERSON
ajis02-2671	424	6	g. g.	PERSON
ajis02-2671	424	7	1977	DATE
ajis02-2671	426	1	biometrics	ORG
ajis02-2671	426	2	33(1	CARDINAL
ajis02-2671	426	3	159–174	CARDINAL
ajis02-2671	426	4	d., & brusoni	ORG
ajis02-2671	426	5	s. (2018	ORG
ajis02-2671	428	1	strategic management journal	ORG
ajis02-2671	428	2	39(4	CARDINAL
ajis02-2671	428	3	1031–1058	CARDINAL
ajis02-2671	429	1	https://doi.org/10.1002/smj.2774 lee	PERSON
ajis02-2671	429	2	j.	PERSON
ajis02-2671	429	3	2016	CARDINAL
ajis02-2671	431	1	60	CARDINAL
ajis02-2671	431	2	322–332	CARDINAL
ajis02-2671	432	1	https://doi.org/10.1016/j.chb.2016.02.051 li	PERSON
ajis02-2671	432	2	guo	PERSON
ajis02-2671	432	3	q.	PERSON
ajis02-2671	432	4	2019	DATE
ajis02-2671	434	1	101(july	DATE
ajis02-2671	434	2	95–103	CARDINAL
ajis02-2671	435	1	https://doi.org/10.1016/j.chb.2019.07.010 liao	PERSON
ajis02-2671	435	2	s., & cheng	ORG
ajis02-2671	435	3	c. c.	PERSON
ajis02-2671	435	4	2013	DATE
ajis02-2671	437	1	33(5	CARDINAL
ajis02-2671	437	2	467–485	CARDINAL
ajis02-2671	437	3	lieberman	PERSON
ajis02-2671	437	4	m. d.	PERSON
ajis02-2671	437	5	2007	DATE
ajis02-2671	439	1	annual	DATE
ajis02-2671	439	2	58(1	CARDINAL
ajis02-2671	439	3	259–289	CARDINAL
ajis02-2671	440	1	654	CARDINAL
ajis02-2671	440	2	c. h.	PERSON
ajis02-2671	440	3	hsu	PERSON
ajis02-2671	440	4	m. k.	PERSON
ajis02-2671	440	5	shang	GPE
ajis02-2671	440	6	j. z.	PERSON
ajis02-2671	440	7	s. w.	PERSON
ajis02-2671	440	8	2019	DATE
ajis02-2671	441	1	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	441	2	four	CARDINAL
ajis02-2671	441	3	21	CARDINAL
ajis02-2671	441	4	taiwan	GPE
ajis02-2671	442	1	service industries journal	ORG
ajis02-2671	442	2	0(0	CARDINAL
ajis02-2671	442	3	1–25	CARDINAL
ajis02-2671	443	1	gillberg	PERSON
ajis02-2671	443	2	f.	PERSON
ajis02-2671	443	3	j., & van riel, a. (	ORG
ajis02-2671	443	4	2006	DATE
ajis02-2671	445	1	13(3	CARDINAL
ajis02-2671	445	2	177–191	CARDINAL
ajis02-2671	446	1	m., hirt	ORG
ajis02-2671	446	2	s. g.	PERSON
ajis02-2671	446	3	c. m. k.	PERSON
ajis02-2671	446	4	2007	DATE
ajis02-2671	448	1	quarterly	DATE
ajis02-2671	448	2	31(4	DATE
ajis02-2671	448	3	705–737	CARDINAL
ajis02-2671	449	1	louis	ORG
ajis02-2671	449	2	m. r., & sutton	PERSON
ajis02-2671	449	3	r. i.	PERSON
ajis02-2671	449	4	1991	DATE
ajis02-2671	451	1	44(1	CARDINAL
ajis02-2671	451	2	55–76	CARDINAL
ajis02-2671	452	1	martin	PERSON
ajis02-2671	452	2	j. w.	PERSON
ajis02-2671	452	3	s. a.	PERSON
ajis02-2671	452	4	2013	DATE
ajis02-2671	454	1	23(4	CARDINAL
ajis02-2671	454	2	552–555	CARDINAL
ajis02-2671	455	1	m. l.	PERSON
ajis02-2671	455	2	m. j.	PERSON
ajis02-2671	455	3	ostrom	GPE
ajis02-2671	455	4	a. l.	PERSON
ajis02-2671	455	5	s. w.	PERSON
ajis02-2671	455	6	2005	DATE
ajis02-2671	457	1	69(2	CARDINAL
ajis02-2671	457	2	61–83	CARDINAL
ajis02-2671	457	3	m. l.	PERSON
ajis02-2671	457	4	ostrom	GPE
ajis02-2671	457	5	a. l.	PERSON
ajis02-2671	457	6	r. i.	PERSON
ajis02-2671	457	7	m. j. (	PERSON
ajis02-2671	457	8	2000	DATE
ajis02-2671	459	1	64(july	DATE
ajis02-2671	459	2	50–64	CARDINAL
ajis02-2671	460	1	j., & maheswaran	ORG
ajis02-2671	460	2	2004	DATE
ajis02-2671	462	1	14(1&2	DATE
ajis02-2671	462	2	159–167	CARDINAL
ajis02-2671	463	1	e. j.	PERSON
ajis02-2671	463	2	jeroen	GPE
ajis02-2671	463	3	j. l., & belanche	PERSON
ajis02-2671	463	4	2016	DATE
ajis02-2671	466	1	journal of service management	ORG
ajis02-2671	466	2	276–298	CARDINAL
ajis02-2671	466	3	ortiz de guinea	PERSON
ajis02-2671	466	4	a., & markus	ORG
ajis02-2671	466	5	m. l.	PERSON
ajis02-2671	466	6	2009	DATE
ajis02-2671	469	1	quarterly	DATE
ajis02-2671	469	2	33(3	CARDINAL
ajis02-2671	469	3	433–444	CARDINAL
ajis02-2671	470	1	b., & turel	ORG
ajis02-2671	470	2	2018	DATE
ajis02-2671	472	1	85	CARDINAL
ajis02-2671	472	2	95–105	CARDINAL
ajis02-2671	473	1	a.	PERSON
ajis02-2671	473	2	2000	DATE
ajis02-2671	475	1	journal of service research	ORG
ajis02-2671	475	2	2(4	CARDINAL
ajis02-2671	475	3	307–320	DATE
ajis02-2671	476	1	https://doi.org/10.1177/109467050024001 parasuraman	PERSON
ajis02-2671	476	2	a., & colby	ORG
ajis02-2671	476	3	c. l.	PERSON
ajis02-2671	476	4	2015	DATE
ajis02-2671	478	1	journal of service research	ORG
ajis02-2671	478	2	18(1	CARDINAL
ajis02-2671	478	3	59–74	CARDINAL
ajis02-2671	479	1	https://doi.org/10.1177/10946705145 39730	DATE
ajis02-2671	479	2	penttinen	GPE
ajis02-2671	479	3	e.	GPE
ajis02-2671	479	4	rinta-kahila	PERSON
ajis02-2671	479	5	t.	GPE
ajis02-2671	479	6	m., & saarinen	ORG
ajis02-2671	479	7	t.	GPE
ajis02-2671	479	8	2014	DATE
ajis02-2671	479	9	sco	ORG
ajis02-2671	480	1	47th	ORDINAL
ajis02-2671	480	2	3347-3355	CARDINAL
ajis02-2671	481	1	e.	PERSON
ajis02-2671	481	2	2012	DATE
ajis02-2671	482	1	quarterly	DATE
ajis02-2671	482	2	36(1	CARDINAL
ajis02-2671	482	3	21–42	TIME
ajis02-2671	482	4	australasian journal of information systems	ORG
ajis02-2671	482	5	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	482	6	four	CARDINAL
ajis02-2671	482	7	22	CARDINAL
ajis02-2671	482	8	d. e.	PERSON
ajis02-2671	482	9	2005	DATE
ajis02-2671	484	1	52	DATE
ajis02-2671	485	1	137–145	CARDINAL
ajis02-2671	486	1	https://doi.org/10.1037/00220167.52.2.137	ORG
ajis02-2671	486	2	rinta-kahila	PERSON
ajis02-2671	486	3	t.	GPE
ajis02-2671	486	4	penttinen	GPE
ajis02-2671	486	5	e., kumar, a., & janakiraman	PERSON
ajis02-2671	486	6	r.	PERSON
ajis02-2671	486	7	2021	CARDINAL
ajis02-2671	488	1	61, 102498	DATE
ajis02-2671	489	1	https://doi.org/10.1016/j.jretconser.2021.102498 rogers	PERSON
ajis02-2671	489	2	e. m.	PERSON
ajis02-2671	489	3	2003	DATE
ajis02-2671	490	1	5th	ORDINAL
ajis02-2671	491	1	new york	GPE
ajis02-2671	492	1	roy	PERSON
ajis02-2671	492	2	s. k.	PERSON
ajis02-2671	492	3	balaji	GPE
ajis02-2671	492	4	m. s.	PERSON
ajis02-2671	492	5	s.	PERSON
ajis02-2671	492	6	nguyen	PERSON
ajis02-2671	492	7	t. c.	GPE
ajis02-2671	492	8	2017	CARDINAL
ajis02-2671	494	1	124(2017	CARDINAL
ajis02-2671	494	2	257–270	DATE
ajis02-2671	495	1	https://doi.org/10.1016/j.techfore.2016.09.022 schwartz	ORG
ajis02-2671	495	2	2004	DATE
ajis02-2671	497	1	harper perennial	PERSON
ajis02-2671	498	1	a.	PERSON
ajis02-2671	498	2	2004	DATE
ajis02-2671	500	1	68(1	CARDINAL
ajis02-2671	500	2	59–72	CARDINAL
ajis02-2671	501	1	https://doi.org/10.1509/jmkg.68.1.59.24029 simon	PERSON
ajis02-2671	501	2	f., & usunier	ORG
ajis02-2671	502	1	2007	DATE
ajis02-2671	504	1	international journal of research	ORG
ajis02-2671	504	2	163–173	CARDINAL
ajis02-2671	505	1	s. a. (	PERSON
ajis02-2671	505	2	1996	DATE
ajis02-2671	506	1	two	CARDINAL
ajis02-2671	507	1	119(1	CARDINAL
ajis02-2671	507	2	3–22	CARDINAL
ajis02-2671	507	3	soror	GPE
ajis02-2671	507	4	a. a.	PERSON
ajis02-2671	507	5	b. i.	PERSON
ajis02-2671	507	6	steelman	GPE
ajis02-2671	507	7	z. r.	PERSON
ajis02-2671	507	8	davis	PERSON
ajis02-2671	507	9	f. d.	PERSON
ajis02-2671	507	10	m. m.	PERSON
ajis02-2671	507	11	2015	DATE
ajis02-2671	509	1	information systems journal	ORG
ajis02-2671	509	2	403–427	CARDINAL
ajis02-2671	510	1	k. e., & west	PERSON
ajis02-2671	510	2	r. f. (	PERSON
ajis02-2671	510	3	2000	DATE
ajis02-2671	512	1	23(5	CARDINAL
ajis02-2671	512	2	645–665	CARDINAL
ajis02-2671	513	1	2016	DATE
ajis02-2671	515	1	journal of management information systems	ORG
ajis02-2671	515	2	33(4	CARDINAL
ajis02-2671	515	3	1087–1116	CARDINAL
ajis02-2671	516	1	& pantano	ORG
ajis02-2671	516	2	2019	DATE
ajis02-2671	517	1	digital	ORG
ajis02-2671	519	1	33(1	CARDINAL
ajis02-2671	519	2	296–310	CARDINAL
ajis02-2671	520	1	& morris	ORG
ajis02-2671	520	2	m. g.	PERSON
ajis02-2671	520	3	2000	DATE
ajis02-2671	523	1	quarterly	DATE
ajis02-2671	523	2	24(1	CARDINAL
ajis02-2671	523	3	115–139	DATE
ajis02-2671	524	1	j. y. l.	PERSON
ajis02-2671	524	2	& xu	PERSON
ajis02-2671	524	3	x.	GPE
ajis02-2671	524	4	2012	DATE
ajis02-2671	526	1	quarterly	DATE
ajis02-2671	526	2	36(1	CARDINAL
ajis02-2671	526	3	157–178	CARDINAL
ajis02-2671	527	1	verplanken	PERSON
ajis02-2671	527	2	h., & vanknippenberg	ORG
ajis02-2671	527	3	1997	DATE
ajis02-2671	529	1	european journal	ORG
ajis02-2671	529	2	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	529	3	four	CARDINAL
ajis02-2671	529	4	23 539–560	CARDINAL
ajis02-2671	530	1	b., & wood	ORG
ajis02-2671	530	2	w.	PERSON
ajis02-2671	530	3	2006	DATE
ajis02-2671	532	1	90–103	CARDINAL
ajis02-2671	532	2	wakefield	GPE
ajis02-2671	532	3	k. l.	PERSON
ajis02-2671	532	4	j. g.	PERSON
ajis02-2671	532	5	1996	DATE
ajis02-2671	534	1	journal of services marketing	ORG
ajis02-2671	534	2	45–61	CARDINAL
ajis02-2671	535	1	https://doi.org/10.1108/jsm-08-2016-0291 wang	PERSON
ajis02-2671	535	2	j., & patterson	ORG
ajis02-2671	535	3	2012	DATE
ajis02-2671	537	1	journal of service management	ORG
ajis02-2671	537	2	23(1	GPE
ajis02-2671	537	3	54–78	CARDINAL
ajis02-2671	538	1	j., & patterson	ORG
ajis02-2671	538	2	2013	DATE
ajis02-2671	540	1	journal of service research	ORG
ajis02-2671	540	2	16(3	CARDINAL
ajis02-2671	540	3	400–414	CARDINAL
ajis02-2671	541	1	j., & patterson	ORG
ajis02-2671	541	2	2017	CARDINAL
ajis02-2671	543	1	australian journal of management	ORG
ajis02-2671	543	2	42(3	CARDINAL
ajis02-2671	543	3	462–481	CARDINAL
ajis02-2671	544	1	62	CARDINAL
ajis02-2671	544	2	d.	NORP
ajis02-2671	544	3	falk	ORG
ajis02-2671	544	4	t., & schillewaert	ORG
ajis02-2671	544	5	2007	DATE
ajis02-2671	546	1	journal of service research	ORG
ajis02-2671	546	2	10(1	CARDINAL
ajis02-2671	546	3	3–21	CARDINAL
ajis02-2671	547	1	zarantonello, l., & schmitt	ORG
ajis02-2671	547	2	b. h.	PERSON
ajis02-2671	547	3	2010	DATE
ajis02-2671	549	1	532–540	CARDINAL
ajis02-2671	550	1	https://doi.org/10.1057/bm.2010.4 zhu	GPE
ajis02-2671	550	2	z.	PERSON
ajis02-2671	550	3	nakata	GPE
ajis02-2671	550	4	c.	GPE
ajis02-2671	550	5	sivakumar	GPE
ajis02-2671	550	6	k., & grewal	ORG
ajis02-2671	550	7	2013	DATE
ajis02-2671	553	1	89(1	DATE
ajis02-2671	553	2	15–29	CARDINAL
ajis02-2671	555	1	the last row	DATE
ajis02-2671	557	1	sco	ORG
ajis02-2671	558	1	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	558	2	four	CARDINAL
ajis02-2671	558	3	24	CARDINAL
ajis02-2671	560	1	1	CARDINAL
ajis02-2671	561	1	2.	CARDINAL
ajis02-2671	561	2	first	ORDINAL
ajis02-2671	562	1	3	CARDINAL
ajis02-2671	564	1	4	CARDINAL
ajis02-2671	566	1	1-7	DATE
ajis02-2671	566	2	1	CARDINAL
ajis02-2671	567	1	5	CARDINAL
ajis02-2671	569	1	three	CARDINAL
ajis02-2671	569	2	0-100%	PERCENT
ajis02-2671	571	1	6.	CARDINAL
ajis02-2671	591	1	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	591	2	four	CARDINAL
ajis02-2671	591	3	25 7	DATE
ajis02-2671	592	1	4-10	DATE
ajis02-2671	594	1	8	CARDINAL
ajis02-2671	596	1	9	CARDINAL
ajis02-2671	604	1	82-year old	DATE
ajis02-2671	606	1	approximately two minutes	TIME
ajis02-2671	607	1	five	CARDINAL
ajis02-2671	609	1	scos	GPE
ajis02-2671	610	1	5	CARDINAL
ajis02-2671	610	2	7	CARDINAL
ajis02-2671	611	1	90%	PERCENT
ajis02-2671	612	1	10%	PERCENT
ajis02-2671	613	1	sco	ORG
ajis02-2671	615	1	sco	ORG
ajis02-2671	615	2	26-year old	DATE
ajis02-2671	615	3	four	CARDINAL
ajis02-2671	616	1	scos	GPE
ajis02-2671	619	1	every day	DATE
ajis02-2671	619	2	scos	GPE
ajis02-2671	620	1	sco	ORG
ajis02-2671	621	1	1	CARDINAL
ajis02-2671	621	2	7	CARDINAL
ajis02-2671	622	1	sco	ORG
ajis02-2671	622	2	80%	PERCENT
ajis02-2671	622	3	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	622	4	four	CARDINAL
ajis02-2671	622	5	26	CARDINAL
ajis02-2671	622	6	20%	PERCENT
ajis02-2671	623	1	the early morning	TIME
ajis02-2671	625	1	51-year old	DATE
ajis02-2671	625	2	sco	ORG
ajis02-2671	627	1	half	CARDINAL
ajis02-2671	630	1	11	CARDINAL
ajis02-2671	632	1	7	CARDINAL
ajis02-2671	632	2	7	CARDINAL
ajis02-2671	635	1	sco	ORG
ajis02-2671	637	1	sco	ORG
ajis02-2671	637	2	two	CARDINAL
ajis02-2671	637	3	63-year old	DATE
ajis02-2671	637	4	sco	ORG
ajis02-2671	638	1	first	ORDINAL
ajis02-2671	638	2	sco	ORG
ajis02-2671	638	3	every day	DATE
ajis02-2671	639	1	sco	ORG
ajis02-2671	640	1	7	CARDINAL
ajis02-2671	640	2	7	CARDINAL
ajis02-2671	642	1	sco	ORG
ajis02-2671	643	1	scos	GPE
ajis02-2671	645	1	sco	ORG
ajis02-2671	646	1	british	NORP
ajis02-2671	652	1	scos	GPE
ajis02-2671	653	1	australasian journal of information systems	ORG
ajis02-2671	653	2	rinta-kahila & penttinen 2021, vol 25,	ORG
ajis02-2671	653	3	four	CARDINAL
ajis02-2671	653	4	27	CARDINAL
ajis02-2671	653	5	2021	CARDINAL
ajis02-2671	654	1	3.0	CARDINAL
ajis02-2671	654	2	australia	GPE
ajis02-2671	655	1	1	CARDINAL
ajis02-2671	655	2	2	CARDINAL
ajis02-2671	655	3	3	CARDINAL
ajis02-2671	655	4	3.1	CARDINAL
ajis02-2671	655	5	3.2	CARDINAL
ajis02-2671	655	6	3.3	CARDINAL
ajis02-2671	655	7	3.4	CARDINAL
ajis02-2671	655	8	4	CARDINAL
ajis02-2671	655	9	4.1	CARDINAL
ajis02-2671	655	10	4.2	CARDINAL
ajis02-2671	655	11	5	CARDINAL
ajis02-2671	655	12	5.1	CARDINAL
ajis02-2671	655	13	5.2	CARDINAL
ajis02-2671	655	14	sco	ORG
ajis02-2671	655	15	5.3	CARDINAL
ajis02-2671	655	16	5.4	CARDINAL
ajis02-2671	655	17	6	CARDINAL
ajis02-2671	655	18	6.1	CARDINAL
ajis02-2671	655	19	6.2	CARDINAL
ajis02-2671	655	20	6.3	CARDINAL