id	sid	tid	token	lemma	pos
ajis02-180	1	1	microsoft	microsoft	PROPN
ajis02-180	1	2	word	word	NOUN
ajis02-180	1	3	ajis	ajis	ADV
ajis02-180	1	4	vol	vol	VERB
ajis02-180	1	5	15	15	NUM
ajis02-180	1	6	-	-	SYM
ajis02-180	1	7	1	1	NUM
ajis02-180	1	8	m.doc	m.doc	NOUN
ajis02-180	1	9	australasian	australasian	ADJ
ajis02-180	1	10	journal	journal	NOUN
ajis02-180	1	11	of	of	ADP
ajis02-180	1	12	information	information	NOUN
ajis02-180	1	13	systems	system	NOUN
ajis02-180	1	14	volume	volume	NOUN
ajis02-180	1	15	15	15	NUM
ajis02-180	1	16	number	number	NOUN
ajis02-180	1	17	1	1	NUM
ajis02-180	1	18	december	december	PROPN
ajis02-180	1	19	2007	2007	NUM
ajis02-180	1	20	77	77	NUM
ajis02-180	1	21	a	a	DET
ajis02-180	1	22	foundation	foundation	NOUN
ajis02-180	1	23	assessment	assessment	NOUN
ajis02-180	1	24	of	of	ADP
ajis02-180	1	25	the	the	DET
ajis02-180	1	26	influence	influence	NOUN
ajis02-180	1	27	of	of	ADP
ajis02-180	1	28	it	it	PRON
ajis02-180	1	29	management	management	NOUN
ajis02-180	1	30	practices	practice	NOUN
ajis02-180	1	31	on	on	ADP
ajis02-180	1	32	customer	customer	NOUN
ajis02-180	1	33	relationship	relationship	NOUN
ajis02-180	1	34	management	management	NOUN
ajis02-180	1	35	(	(	PUNCT
ajis02-180	1	36	crm	crm	NOUN
ajis02-180	1	37	)	)	PUNCT
ajis02-180	1	38	in	in	ADP
ajis02-180	1	39	a	a	DET
ajis02-180	1	40	large	large	ADJ
ajis02-180	1	41	australian	australian	ADJ
ajis02-180	1	42	federal	federal	ADJ
ajis02-180	1	43	government	government	NOUN
ajis02-180	1	44	agency	agency	NOUN
ajis02-180	1	45	judy	judy	PROPN
ajis02-180	1	46	young	young	PROPN
ajis02-180	1	47	university	university	PROPN
ajis02-180	1	48	of	of	ADP
ajis02-180	1	49	tasmania	tasmania	PROPN
ajis02-180	1	50	,	,	PUNCT
ajis02-180	1	51	tasmania	tasmania	PROPN
ajis02-180	1	52	,	,	PUNCT
ajis02-180	1	53	australia	australia	PROPN
ajis02-180	1	54	email	email	NOUN
ajis02-180	1	55	:	:	PUNCT
ajis02-180	1	56	judy.young@infosys.utas.edu.au	judy.young@infosys.utas.edu.au	PROPN
ajis02-180	1	57	carol	carol	PROPN
ajis02-180	1	58	pollard	pollard	PROPN
ajis02-180	1	59	appalachian	appalachian	PROPN
ajis02-180	1	60	state	state	PROPN
ajis02-180	1	61	university	university	PROPN
ajis02-180	1	62	,	,	PUNCT
ajis02-180	1	63	north	north	PROPN
ajis02-180	1	64	carolina	carolina	PROPN
ajis02-180	1	65	,	,	PUNCT
ajis02-180	1	66	usa	usa	PROPN
ajis02-180	1	67	email	email	NOUN
ajis02-180	1	68	:	:	PUNCT
ajis02-180	2	1	pollardce@appstate.edu	pollardce@appstate.edu	PROPN
ajis02-180	2	2	paul	paul	PROPN
ajis02-180	2	3	gregg	gregg	PROPN
ajis02-180	2	4	capital3	capital3	PROPN
ajis02-180	3	1	abstract	abstract	NOUN
ajis02-180	3	2	there	there	PRON
ajis02-180	3	3	is	be	VERB
ajis02-180	3	4	currently	currently	ADV
ajis02-180	3	5	a	a	DET
ajis02-180	3	6	thrust	thrust	NOUN
ajis02-180	3	7	in	in	ADP
ajis02-180	3	8	australia	australia	PROPN
ajis02-180	3	9	to	to	PART
ajis02-180	3	10	move	move	VERB
ajis02-180	3	11	to	to	ADP
ajis02-180	3	12	whole	whole	NOUN
ajis02-180	3	13	of	of	ADP
ajis02-180	3	14	e	e	NOUN
ajis02-180	3	15	-	-	NOUN
ajis02-180	3	16	government	government	NOUN
ajis02-180	3	17	.	.	PUNCT
ajis02-180	4	1	at	at	ADP
ajis02-180	4	2	the	the	DET
ajis02-180	4	3	centre	centre	NOUN
ajis02-180	4	4	of	of	ADP
ajis02-180	4	5	this	this	DET
ajis02-180	4	6	initiative	initiative	NOUN
ajis02-180	4	7	is	be	AUX
ajis02-180	4	8	the	the	DET
ajis02-180	4	9	need	need	NOUN
ajis02-180	4	10	to	to	PART
ajis02-180	4	11	ensure	ensure	VERB
ajis02-180	4	12	high	high	ADJ
ajis02-180	4	13	quality	quality	NOUN
ajis02-180	4	14	customer	customer	NOUN
ajis02-180	4	15	relationship	relationship	NOUN
ajis02-180	4	16	management	management	NOUN
ajis02-180	4	17	(	(	PUNCT
ajis02-180	4	18	crm	crm	PROPN
ajis02-180	4	19	)	)	PUNCT
ajis02-180	4	20	.	.	PUNCT
ajis02-180	5	1	there	there	PRON
ajis02-180	5	2	is	be	VERB
ajis02-180	5	3	a	a	DET
ajis02-180	5	4	paucity	paucity	NOUN
ajis02-180	5	5	of	of	ADP
ajis02-180	5	6	research	research	NOUN
ajis02-180	5	7	into	into	ADP
ajis02-180	5	8	crm	crm	PROPN
ajis02-180	5	9	in	in	ADP
ajis02-180	5	10	the	the	DET
ajis02-180	5	11	public	public	ADJ
ajis02-180	5	12	sector	sector	NOUN
ajis02-180	5	13	and	and	CCONJ
ajis02-180	5	14	this	this	DET
ajis02-180	5	15	research	research	NOUN
ajis02-180	5	16	breaks	break	VERB
ajis02-180	5	17	new	new	ADJ
ajis02-180	5	18	ground	ground	NOUN
ajis02-180	5	19	by	by	ADP
ajis02-180	5	20	exploring	explore	VERB
ajis02-180	5	21	the	the	DET
ajis02-180	5	22	level	level	NOUN
ajis02-180	5	23	of	of	ADP
ajis02-180	5	24	customer	customer	NOUN
ajis02-180	5	25	relationship	relationship	NOUN
ajis02-180	5	26	management	management	NOUN
ajis02-180	5	27	(	(	PUNCT
ajis02-180	5	28	crm	crm	NOUN
ajis02-180	5	29	)	)	PUNCT
ajis02-180	5	30	implementation	implementation	NOUN
ajis02-180	5	31	in	in	ADP
ajis02-180	5	32	a	a	DET
ajis02-180	5	33	large	large	ADJ
ajis02-180	5	34	australian	australian	ADJ
ajis02-180	5	35	federal	federal	ADJ
ajis02-180	5	36	government	government	NOUN
ajis02-180	5	37	agency	agency	NOUN
ajis02-180	5	38	.	.	PUNCT
ajis02-180	6	1	using	use	VERB
ajis02-180	6	2	a	a	DET
ajis02-180	6	3	quantitative	quantitative	ADJ
ajis02-180	6	4	survey	survey	NOUN
ajis02-180	6	5	approach	approach	NOUN
ajis02-180	6	6	,	,	PUNCT
ajis02-180	6	7	data	datum	NOUN
ajis02-180	6	8	were	be	AUX
ajis02-180	6	9	collected	collect	VERB
ajis02-180	6	10	through	through	ADP
ajis02-180	6	11	the	the	DET
ajis02-180	6	12	distribution	distribution	NOUN
ajis02-180	6	13	of	of	ADP
ajis02-180	6	14	an	an	DET
ajis02-180	6	15	electronic	electronic	ADJ
ajis02-180	6	16	questionnaire	questionnaire	NOUN
ajis02-180	6	17	to	to	ADP
ajis02-180	6	18	it	it	PRON
ajis02-180	6	19	heads	head	NOUN
ajis02-180	6	20	of	of	ADP
ajis02-180	6	21	23	23	NUM
ajis02-180	6	22	departments	department	NOUN
ajis02-180	6	23	in	in	ADP
ajis02-180	6	24	one	one	NUM
ajis02-180	6	25	large	large	ADJ
ajis02-180	6	26	australian	australian	ADJ
ajis02-180	6	27	federal	federal	ADJ
ajis02-180	6	28	government	government	NOUN
ajis02-180	6	29	agency	agency	NOUN
ajis02-180	6	30	.	.	PUNCT
ajis02-180	7	1	the	the	DET
ajis02-180	7	2	main	main	ADJ
ajis02-180	7	3	finding	finding	NOUN
ajis02-180	7	4	of	of	ADP
ajis02-180	7	5	the	the	DET
ajis02-180	7	6	research	research	NOUN
ajis02-180	7	7	is	be	AUX
ajis02-180	7	8	that	that	SCONJ
ajis02-180	7	9	although	although	SCONJ
ajis02-180	7	10	a	a	DET
ajis02-180	7	11	few	few	ADJ
ajis02-180	7	12	of	of	ADP
ajis02-180	7	13	the	the	DET
ajis02-180	7	14	departments	department	NOUN
ajis02-180	7	15	have	have	AUX
ajis02-180	7	16	implemented	implement	VERB
ajis02-180	7	17	crm	crm	NOUN
ajis02-180	7	18	at	at	ADP
ajis02-180	7	19	the	the	DET
ajis02-180	7	20	highest	high	ADJ
ajis02-180	7	21	level	level	NOUN
ajis02-180	7	22	,	,	PUNCT
ajis02-180	7	23	the	the	DET
ajis02-180	7	24	majority	majority	NOUN
ajis02-180	7	25	of	of	ADP
ajis02-180	7	26	the	the	DET
ajis02-180	7	27	departments	department	NOUN
ajis02-180	7	28	are	be	AUX
ajis02-180	7	29	still	still	ADV
ajis02-180	7	30	in	in	ADP
ajis02-180	7	31	the	the	DET
ajis02-180	7	32	lower	low	ADJ
ajis02-180	7	33	levels	level	NOUN
ajis02-180	7	34	of	of	ADP
ajis02-180	7	35	crm	crm	NOUN
ajis02-180	7	36	implementation	implementation	NOUN
ajis02-180	7	37	.	.	PUNCT
ajis02-180	8	1	differences	difference	NOUN
ajis02-180	8	2	in	in	ADP
ajis02-180	8	3	it	it	PRON
ajis02-180	8	4	management	management	NOUN
ajis02-180	8	5	practices	practice	NOUN
ajis02-180	8	6	and	and	CCONJ
ajis02-180	8	7	their	their	PRON
ajis02-180	8	8	impact	impact	NOUN
ajis02-180	8	9	on	on	ADP
ajis02-180	8	10	crm	crm	NOUN
ajis02-180	8	11	status	status	NOUN
ajis02-180	8	12	are	be	AUX
ajis02-180	8	13	also	also	ADV
ajis02-180	8	14	measured	measure	VERB
ajis02-180	8	15	and	and	CCONJ
ajis02-180	8	16	their	their	PRON
ajis02-180	8	17	impact	impact	NOUN
ajis02-180	8	18	on	on	ADP
ajis02-180	8	19	crm	crm	NOUN
ajis02-180	8	20	implementation	implementation	NOUN
ajis02-180	8	21	is	be	AUX
ajis02-180	8	22	discussed	discuss	VERB
ajis02-180	8	23	.	.	PUNCT
ajis02-180	9	1	finally	finally	ADV
ajis02-180	9	2	,	,	PUNCT
ajis02-180	9	3	recommendations	recommendation	NOUN
ajis02-180	9	4	for	for	ADP
ajis02-180	9	5	moving	move	VERB
ajis02-180	9	6	to	to	ADP
ajis02-180	9	7	more	more	ADV
ajis02-180	9	8	advanced	advanced	ADJ
ajis02-180	9	9	stages	stage	NOUN
ajis02-180	9	10	of	of	ADP
ajis02-180	9	11	crm	crm	NOUN
ajis02-180	9	12	implementations	implementation	NOUN
ajis02-180	9	13	are	be	AUX
ajis02-180	9	14	made	make	VERB
ajis02-180	9	15	.	.	PUNCT
ajis02-180	10	1	australasian	australasian	ADJ
ajis02-180	10	2	journal	journal	NOUN
ajis02-180	10	3	of	of	ADP
ajis02-180	10	4	information	information	NOUN
ajis02-180	10	5	systems	system	NOUN
ajis02-180	10	6	volume	volume	NOUN
ajis02-180	10	7	15	15	NUM
ajis02-180	10	8	number	number	NOUN
ajis02-180	10	9	1	1	NUM
ajis02-180	10	10	december	december	PROPN
ajis02-180	10	11	2007	2007	NUM
ajis02-180	10	12	78	78	NUM
ajis02-180	10	13	introduction	introduction	NOUN
ajis02-180	10	14	in	in	ADP
ajis02-180	10	15	developed	develop	VERB
ajis02-180	10	16	countries	country	NOUN
ajis02-180	10	17	,	,	PUNCT
ajis02-180	10	18	governments	government	NOUN
ajis02-180	10	19	are	be	AUX
ajis02-180	10	20	now	now	ADV
ajis02-180	10	21	faced	face	VERB
ajis02-180	10	22	with	with	ADP
ajis02-180	10	23	increasing	increase	VERB
ajis02-180	10	24	political	political	ADJ
ajis02-180	10	25	and	and	CCONJ
ajis02-180	10	26	community	community	NOUN
ajis02-180	10	27	pressure	pressure	NOUN
ajis02-180	10	28	to	to	PART
ajis02-180	10	29	provide	provide	VERB
ajis02-180	10	30	efficient	efficient	ADJ
ajis02-180	10	31	and	and	CCONJ
ajis02-180	10	32	cost	cost	VERB
ajis02-180	10	33	effective	effective	ADJ
ajis02-180	10	34	services	service	NOUN
ajis02-180	10	35	(	(	PUNCT
ajis02-180	10	36	kolsky	kolsky	PROPN
ajis02-180	10	37	&	&	CCONJ
ajis02-180	10	38	keller	keller	PROPN
ajis02-180	10	39	,	,	PUNCT
ajis02-180	10	40	2001	2001	NUM
ajis02-180	10	41	)	)	PUNCT
ajis02-180	10	42	.	.	PUNCT
ajis02-180	11	1	this	this	PRON
ajis02-180	11	2	has	have	AUX
ajis02-180	11	3	created	create	VERB
ajis02-180	11	4	a	a	DET
ajis02-180	11	5	goal	goal	NOUN
ajis02-180	11	6	of	of	ADP
ajis02-180	11	7	working	work	VERB
ajis02-180	11	8	towards	towards	ADP
ajis02-180	11	9	e	e	NOUN
ajis02-180	11	10	-	-	NOUN
ajis02-180	11	11	government	government	NOUN
ajis02-180	11	12	whereby	whereby	SCONJ
ajis02-180	11	13	there	there	PRON
ajis02-180	11	14	will	will	AUX
ajis02-180	11	15	be	be	AUX
ajis02-180	11	16	seamless	seamless	ADJ
ajis02-180	11	17	interactions	interaction	NOUN
ajis02-180	11	18	and	and	CCONJ
ajis02-180	11	19	transactions	transaction	NOUN
ajis02-180	11	20	between	between	ADP
ajis02-180	11	21	government	government	NOUN
ajis02-180	11	22	departments	department	NOUN
ajis02-180	11	23	,	,	PUNCT
ajis02-180	11	24	agencies	agency	NOUN
ajis02-180	11	25	and	and	CCONJ
ajis02-180	11	26	clients	client	NOUN
ajis02-180	11	27	.	.	PUNCT
ajis02-180	12	1	as	as	ADP
ajis02-180	12	2	a	a	DET
ajis02-180	12	3	result	result	NOUN
ajis02-180	12	4	,	,	PUNCT
ajis02-180	12	5	customer	customer	NOUN
ajis02-180	12	6	relationship	relationship	NOUN
ajis02-180	12	7	management	management	NOUN
ajis02-180	12	8	(	(	PUNCT
ajis02-180	12	9	crm	crm	NOUN
ajis02-180	12	10	)	)	PUNCT
ajis02-180	12	11	is	be	AUX
ajis02-180	12	12	receiving	receive	VERB
ajis02-180	12	13	considerable	considerable	ADJ
ajis02-180	12	14	attention	attention	NOUN
ajis02-180	12	15	because	because	SCONJ
ajis02-180	12	16	it	it	PRON
ajis02-180	12	17	underpins	underpin	VERB
ajis02-180	12	18	the	the	DET
ajis02-180	12	19	thrust	thrust	NOUN
ajis02-180	12	20	of	of	ADP
ajis02-180	12	21	these	these	DET
ajis02-180	12	22	institutions	institution	NOUN
ajis02-180	12	23	to	to	PART
ajis02-180	12	24	move	move	VERB
ajis02-180	12	25	to	to	ADP
ajis02-180	12	26	whole	whole	NOUN
ajis02-180	12	27	of	of	ADP
ajis02-180	12	28	e	e	NOUN
ajis02-180	12	29	-	-	NOUN
ajis02-180	12	30	government	government	NOUN
ajis02-180	12	31	(	(	PUNCT
ajis02-180	12	32	armstrong	armstrong	PROPN
ajis02-180	12	33	,	,	PUNCT
ajis02-180	12	34	2002	2002	NUM
ajis02-180	12	35	)	)	PUNCT
ajis02-180	12	36	.	.	PUNCT
ajis02-180	13	1	more	more	ADV
ajis02-180	13	2	specifically	specifically	ADV
ajis02-180	13	3	‘	'	PUNCT
ajis02-180	13	4	…	…	PUNCT
ajis02-180	13	5	(	(	PUNCT
ajis02-180	13	6	i)t	i)t	NOUN
ajis02-180	13	7	can	can	AUX
ajis02-180	13	8	assist	assist	VERB
ajis02-180	13	9	in	in	ADP
ajis02-180	13	10	,	,	PUNCT
ajis02-180	13	11	among	among	ADP
ajis02-180	13	12	other	other	ADJ
ajis02-180	13	13	benefits	benefit	NOUN
ajis02-180	13	14	,	,	PUNCT
ajis02-180	13	15	streamlining	streamline	VERB
ajis02-180	13	16	government	government	NOUN
ajis02-180	13	17	processes	process	NOUN
ajis02-180	13	18	,	,	PUNCT
ajis02-180	13	19	improving	improve	VERB
ajis02-180	13	20	inter	inter	ADJ
ajis02-180	13	21	-	-	ADJ
ajis02-180	13	22	agency	agency	ADJ
ajis02-180	13	23	data	datum	NOUN
ajis02-180	13	24	sharing	share	VERB
ajis02-180	13	25	and	and	CCONJ
ajis02-180	13	26	providing	provide	VERB
ajis02-180	13	27	self	self	NOUN
ajis02-180	13	28	-	-	PUNCT
ajis02-180	13	29	service	service	NOUN
ajis02-180	13	30	options	option	NOUN
ajis02-180	13	31	to	to	ADP
ajis02-180	13	32	the	the	DET
ajis02-180	13	33	public	public	NOUN
ajis02-180	13	34	’	'	PUNCT
ajis02-180	13	35	(	(	PUNCT
ajis02-180	13	36	accenture	accenture	NOUN
ajis02-180	13	37	2002:18	2002:18	NUM
ajis02-180	13	38	)	)	PUNCT
ajis02-180	13	39	.	.	PUNCT
ajis02-180	14	1	according	accord	VERB
ajis02-180	14	2	to	to	ADP
ajis02-180	14	3	batista	batista	PROPN
ajis02-180	14	4	and	and	CCONJ
ajis02-180	14	5	kawalek	kawalek	ADJ
ajis02-180	14	6	(	(	PUNCT
ajis02-180	14	7	2004:128	2004:128	NOUN
ajis02-180	14	8	)	)	PUNCT
ajis02-180	14	9	,	,	PUNCT
ajis02-180	14	10	‘	'	PUNCT
ajis02-180	14	11	crm	crm	NOUN
ajis02-180	14	12	can	can	AUX
ajis02-180	14	13	be	be	AUX
ajis02-180	14	14	understood	understand	VERB
ajis02-180	14	15	as	as	ADP
ajis02-180	14	16	a	a	DET
ajis02-180	14	17	broad	broad	ADJ
ajis02-180	14	18	business	business	NOUN
ajis02-180	14	19	strategy	strategy	NOUN
ajis02-180	14	20	that	that	PRON
ajis02-180	14	21	implies	imply	VERB
ajis02-180	14	22	the	the	DET
ajis02-180	14	23	redevelopment	redevelopment	NOUN
ajis02-180	14	24	of	of	ADP
ajis02-180	14	25	organisational	organisational	ADJ
ajis02-180	14	26	structures	structure	NOUN
ajis02-180	14	27	so	so	SCONJ
ajis02-180	14	28	that	that	SCONJ
ajis02-180	14	29	there	there	PRON
ajis02-180	14	30	are	be	VERB
ajis02-180	14	31	new	new	ADJ
ajis02-180	14	32	service	service	NOUN
ajis02-180	14	33	units	unit	NOUN
ajis02-180	14	34	and	and	CCONJ
ajis02-180	14	35	new	new	ADJ
ajis02-180	14	36	product	product	NOUN
ajis02-180	14	37	offerings	offering	NOUN
ajis02-180	14	38	arranged	arrange	VERB
ajis02-180	14	39	around	around	ADP
ajis02-180	14	40	a	a	DET
ajis02-180	14	41	refreshed	refresh	VERB
ajis02-180	14	42	understanding	understanding	NOUN
ajis02-180	14	43	of	of	ADP
ajis02-180	14	44	customer	customer	NOUN
ajis02-180	14	45	needs	need	NOUN
ajis02-180	14	46	’	'	PUNCT
ajis02-180	14	47	.	.	PUNCT
ajis02-180	15	1	customer	customer	NOUN
ajis02-180	15	2	relationship	relationship	NOUN
ajis02-180	15	3	management	management	NOUN
ajis02-180	15	4	,	,	PUNCT
ajis02-180	15	5	(	(	PUNCT
ajis02-180	15	6	crm	crm	NOUN
ajis02-180	15	7	)	)	PUNCT
ajis02-180	15	8	,	,	PUNCT
ajis02-180	15	9	albeit	albeit	SCONJ
ajis02-180	15	10	in	in	ADP
ajis02-180	15	11	different	different	ADJ
ajis02-180	15	12	forms	form	NOUN
ajis02-180	15	13	,	,	PUNCT
ajis02-180	15	14	has	have	AUX
ajis02-180	15	15	long	long	ADV
ajis02-180	15	16	been	be	AUX
ajis02-180	15	17	employed	employ	VERB
ajis02-180	15	18	by	by	ADP
ajis02-180	15	19	for	for	ADP
ajis02-180	15	20	-	-	PUNCT
ajis02-180	15	21	profit	profit	NOUN
ajis02-180	15	22	organisations	organisation	NOUN
ajis02-180	15	23	to	to	PART
ajis02-180	15	24	build	build	VERB
ajis02-180	15	25	customer	customer	NOUN
ajis02-180	15	26	loyalty	loyalty	NOUN
ajis02-180	15	27	and	and	CCONJ
ajis02-180	15	28	support	support	NOUN
ajis02-180	15	29	to	to	PART
ajis02-180	15	30	assure	assure	VERB
ajis02-180	15	31	repeat	repeat	NOUN
ajis02-180	15	32	business	business	NOUN
ajis02-180	15	33	.	.	PUNCT
ajis02-180	16	1	in	in	ADP
ajis02-180	16	2	the	the	DET
ajis02-180	16	3	context	context	NOUN
ajis02-180	16	4	of	of	ADP
ajis02-180	16	5	the	the	DET
ajis02-180	16	6	modern	modern	ADJ
ajis02-180	16	7	business	business	PROPN
ajis02-180	16	8	environment	environment	PROPN
ajis02-180	16	9	crm	crm	PROPN
ajis02-180	16	10	has	have	AUX
ajis02-180	16	11	been	be	AUX
ajis02-180	16	12	facilitated	facilitate	VERB
ajis02-180	16	13	by	by	ADP
ajis02-180	16	14	information	information	NOUN
ajis02-180	16	15	and	and	CCONJ
ajis02-180	16	16	communication	communication	NOUN
ajis02-180	16	17	technologies	technology	NOUN
ajis02-180	16	18	(	(	PUNCT
ajis02-180	16	19	icts	ict	NOUN
ajis02-180	16	20	)	)	PUNCT
ajis02-180	16	21	.	.	PUNCT
ajis02-180	17	1	in	in	ADP
ajis02-180	17	2	more	more	ADV
ajis02-180	17	3	recent	recent	ADJ
ajis02-180	17	4	times	time	NOUN
ajis02-180	17	5	crm	crm	PROPN
ajis02-180	17	6	has	have	AUX
ajis02-180	17	7	not	not	PART
ajis02-180	17	8	been	be	AUX
ajis02-180	17	9	limited	limit	VERB
ajis02-180	17	10	to	to	ADP
ajis02-180	17	11	for	for	ADP
ajis02-180	17	12	-	-	PUNCT
ajis02-180	17	13	profit	profit	NOUN
ajis02-180	17	14	organisations	organisation	NOUN
ajis02-180	17	15	.	.	PUNCT
ajis02-180	18	1	it	it	PRON
ajis02-180	18	2	is	be	AUX
ajis02-180	18	3	becoming	become	VERB
ajis02-180	18	4	an	an	DET
ajis02-180	18	5	increasingly	increasingly	ADV
ajis02-180	18	6	imperative	imperative	ADJ
ajis02-180	18	7	issue	issue	NOUN
ajis02-180	18	8	for	for	ADP
ajis02-180	18	9	government	government	NOUN
ajis02-180	18	10	not	not	PART
ajis02-180	18	11	only	only	ADV
ajis02-180	18	12	in	in	ADP
ajis02-180	18	13	australia	australia	PROPN
ajis02-180	18	14	,	,	PUNCT
ajis02-180	18	15	but	but	CCONJ
ajis02-180	18	16	also	also	ADV
ajis02-180	18	17	throughout	throughout	ADP
ajis02-180	18	18	the	the	DET
ajis02-180	18	19	world	world	NOUN
ajis02-180	18	20	(	(	PUNCT
ajis02-180	18	21	accenture	accenture	PROPN
ajis02-180	18	22	2004	2004	NUM
ajis02-180	18	23	;	;	PUNCT
ajis02-180	18	24	chadwick	chadwick	PROPN
ajis02-180	18	25	&	&	CCONJ
ajis02-180	18	26	may	may	PROPN
ajis02-180	18	27	,	,	PUNCT
ajis02-180	18	28	2003	2003	NUM
ajis02-180	18	29	;	;	PUNCT
ajis02-180	18	30	marche	marche	PROPN
ajis02-180	18	31	&	&	CCONJ
ajis02-180	18	32	mcniven	mcniven	PROPN
ajis02-180	18	33	,	,	PUNCT
ajis02-180	18	34	2003	2003	NUM
ajis02-180	18	35	)	)	PUNCT
ajis02-180	18	36	.	.	PUNCT
ajis02-180	19	1	however	however	ADV
ajis02-180	19	2	,	,	PUNCT
ajis02-180	19	3	despite	despite	SCONJ
ajis02-180	19	4	the	the	DET
ajis02-180	19	5	importance	importance	NOUN
ajis02-180	19	6	of	of	ADP
ajis02-180	19	7	implementing	implement	VERB
ajis02-180	19	8	crm	crm	NOUN
ajis02-180	19	9	,	,	PUNCT
ajis02-180	19	10	many	many	ADJ
ajis02-180	19	11	of	of	ADP
ajis02-180	19	12	the	the	DET
ajis02-180	19	13	current	current	ADJ
ajis02-180	19	14	infrastructures	infrastructure	NOUN
ajis02-180	19	15	and	and	CCONJ
ajis02-180	19	16	processes	process	NOUN
ajis02-180	19	17	in	in	ADP
ajis02-180	19	18	some	some	DET
ajis02-180	19	19	government	government	NOUN
ajis02-180	19	20	departments	department	NOUN
ajis02-180	19	21	are	be	AUX
ajis02-180	19	22	inhibiting	inhibit	VERB
ajis02-180	19	23	crm	crm	NOUN
ajis02-180	19	24	from	from	ADP
ajis02-180	19	25	becoming	become	VERB
ajis02-180	19	26	a	a	DET
ajis02-180	19	27	reality	reality	NOUN
ajis02-180	19	28	(	(	PUNCT
ajis02-180	19	29	accenture	accenture	NOUN
ajis02-180	19	30	,	,	PUNCT
ajis02-180	19	31	2002	2002	NUM
ajis02-180	19	32	)	)	PUNCT
ajis02-180	19	33	.	.	PUNCT
ajis02-180	20	1	this	this	DET
ajis02-180	20	2	situation	situation	NOUN
ajis02-180	20	3	provides	provide	VERB
ajis02-180	20	4	a	a	DET
ajis02-180	20	5	basis	basis	NOUN
ajis02-180	20	6	for	for	ADP
ajis02-180	20	7	this	this	DET
ajis02-180	20	8	research	research	NOUN
ajis02-180	20	9	.	.	PUNCT
ajis02-180	21	1	it	it	PRON
ajis02-180	21	2	is	be	AUX
ajis02-180	21	3	designed	design	VERB
ajis02-180	21	4	to	to	PART
ajis02-180	21	5	explore	explore	VERB
ajis02-180	21	6	the	the	DET
ajis02-180	21	7	current	current	ADJ
ajis02-180	21	8	level	level	NOUN
ajis02-180	21	9	of	of	ADP
ajis02-180	21	10	crm	crm	NOUN
ajis02-180	21	11	implementations	implementation	NOUN
ajis02-180	21	12	and	and	CCONJ
ajis02-180	21	13	the	the	DET
ajis02-180	21	14	influence	influence	NOUN
ajis02-180	21	15	of	of	ADP
ajis02-180	21	16	it	it	PRON
ajis02-180	21	17	management	management	NOUN
ajis02-180	21	18	practices	practice	NOUN
ajis02-180	21	19	in	in	ADP
ajis02-180	21	20	the	the	DET
ajis02-180	21	21	public	public	ADJ
ajis02-180	21	22	sector	sector	NOUN
ajis02-180	21	23	and	and	CCONJ
ajis02-180	21	24	specifically	specifically	ADV
ajis02-180	21	25	within	within	ADP
ajis02-180	21	26	one	one	NUM
ajis02-180	21	27	large	large	ADJ
ajis02-180	21	28	agency	agency	NOUN
ajis02-180	21	29	within	within	ADP
ajis02-180	21	30	the	the	DET
ajis02-180	21	31	australian	australian	ADJ
ajis02-180	21	32	federal	federal	ADJ
ajis02-180	21	33	government	government	NOUN
ajis02-180	21	34	.	.	PUNCT
ajis02-180	22	1	accordingly	accordingly	ADV
ajis02-180	22	2	,	,	PUNCT
ajis02-180	22	3	two	two	NUM
ajis02-180	22	4	research	research	NOUN
ajis02-180	22	5	questions	question	NOUN
ajis02-180	22	6	are	be	AUX
ajis02-180	22	7	posed	pose	VERB
ajis02-180	22	8	:	:	PUNCT
ajis02-180	23	1	1	1	X
ajis02-180	23	2	.	.	X
ajis02-180	24	1	what	what	PRON
ajis02-180	24	2	is	be	AUX
ajis02-180	24	3	the	the	DET
ajis02-180	24	4	current	current	ADJ
ajis02-180	24	5	level	level	NOUN
ajis02-180	24	6	of	of	ADP
ajis02-180	24	7	crm	crm	NOUN
ajis02-180	24	8	implementation	implementation	NOUN
ajis02-180	24	9	in	in	ADP
ajis02-180	24	10	departments	department	NOUN
ajis02-180	24	11	of	of	ADP
ajis02-180	24	12	a	a	DET
ajis02-180	24	13	large	large	ADJ
ajis02-180	24	14	australian	australian	ADJ
ajis02-180	24	15	federal	federal	ADJ
ajis02-180	24	16	government	government	NOUN
ajis02-180	24	17	agency	agency	NOUN
ajis02-180	24	18	?	?	PUNCT
ajis02-180	25	1	2	2	X
ajis02-180	25	2	.	.	X
ajis02-180	25	3	what	what	PRON
ajis02-180	25	4	it	it	PRON
ajis02-180	25	5	management	management	NOUN
ajis02-180	25	6	practices	practice	NOUN
ajis02-180	25	7	impact	impact	NOUN
ajis02-180	25	8	on	on	ADP
ajis02-180	25	9	the	the	DET
ajis02-180	25	10	level	level	NOUN
ajis02-180	25	11	of	of	ADP
ajis02-180	25	12	crm	crm	NOUN
ajis02-180	25	13	implementation	implementation	NOUN
ajis02-180	25	14	?	?	PUNCT
ajis02-180	26	1	this	this	DET
ajis02-180	26	2	research	research	NOUN
ajis02-180	26	3	extends	extend	VERB
ajis02-180	26	4	earlier	early	ADV
ajis02-180	26	5	work	work	VERB
ajis02-180	26	6	into	into	ADP
ajis02-180	26	7	the	the	DET
ajis02-180	26	8	topic	topic	NOUN
ajis02-180	26	9	of	of	ADP
ajis02-180	26	10	crm	crm	PROPN
ajis02-180	26	11	in	in	ADP
ajis02-180	26	12	the	the	DET
ajis02-180	26	13	private	private	ADJ
ajis02-180	26	14	financial	financial	ADJ
ajis02-180	26	15	sector	sector	NOUN
ajis02-180	26	16	in	in	ADP
ajis02-180	26	17	the	the	DET
ajis02-180	26	18	usa	usa	NOUN
ajis02-180	26	19	conducted	conduct	VERB
ajis02-180	26	20	by	by	ADP
ajis02-180	26	21	karimi	karimi	PROPN
ajis02-180	26	22	,	,	PUNCT
ajis02-180	26	23	somers	somer	NOUN
ajis02-180	26	24	and	and	CCONJ
ajis02-180	26	25	gupta	gupta	PROPN
ajis02-180	26	26	(	(	PUNCT
ajis02-180	26	27	2001	2001	NUM
ajis02-180	26	28	)	)	PUNCT
ajis02-180	26	29	.	.	PUNCT
ajis02-180	27	1	the	the	DET
ajis02-180	27	2	perceived	perceive	VERB
ajis02-180	27	3	benefits	benefit	NOUN
ajis02-180	27	4	of	of	ADP
ajis02-180	27	5	using	use	VERB
ajis02-180	27	6	this	this	DET
ajis02-180	27	7	reference	reference	NOUN
ajis02-180	27	8	research	research	NOUN
ajis02-180	27	9	are	be	AUX
ajis02-180	27	10	that	that	SCONJ
ajis02-180	27	11	it	it	PRON
ajis02-180	27	12	provides	provide	VERB
ajis02-180	27	13	an	an	DET
ajis02-180	27	14	available	available	ADJ
ajis02-180	27	15	validated	validate	VERB
ajis02-180	27	16	survey	survey	NOUN
ajis02-180	27	17	instrument	instrument	NOUN
ajis02-180	27	18	and	and	CCONJ
ajis02-180	27	19	a	a	DET
ajis02-180	27	20	customer	customer	NOUN
ajis02-180	27	21	service	service	NOUN
ajis02-180	27	22	topology	topology	NOUN
ajis02-180	27	23	of	of	ADP
ajis02-180	27	24	crm	crm	PROPN
ajis02-180	27	25	adoption	adoption	NOUN
ajis02-180	27	26	in	in	ADP
ajis02-180	27	27	the	the	DET
ajis02-180	27	28	private	private	ADJ
ajis02-180	27	29	sector	sector	NOUN
ajis02-180	27	30	that	that	PRON
ajis02-180	27	31	can	can	AUX
ajis02-180	27	32	be	be	AUX
ajis02-180	27	33	tested	test	VERB
ajis02-180	27	34	in	in	ADP
ajis02-180	27	35	the	the	DET
ajis02-180	27	36	public	public	ADJ
ajis02-180	27	37	sector	sector	NOUN
ajis02-180	27	38	.	.	PUNCT
ajis02-180	28	1	the	the	DET
ajis02-180	28	2	current	current	ADJ
ajis02-180	28	3	research	research	NOUN
ajis02-180	28	4	also	also	ADV
ajis02-180	28	5	took	take	VERB
ajis02-180	28	6	an	an	DET
ajis02-180	28	7	innovative	innovative	ADJ
ajis02-180	28	8	approach	approach	NOUN
ajis02-180	28	9	by	by	ADP
ajis02-180	28	10	cross	cross	NOUN
ajis02-180	28	11	validating	validate	VERB
ajis02-180	28	12	the	the	DET
ajis02-180	28	13	topology	topology	NOUN
ajis02-180	28	14	through	through	ADP
ajis02-180	28	15	a	a	DET
ajis02-180	28	16	discriminant	discriminant	NOUN
ajis02-180	28	17	function	function	VERB
ajis02-180	28	18	analysis	analysis	NOUN
ajis02-180	28	19	of	of	ADP
ajis02-180	28	20	the	the	DET
ajis02-180	28	21	customer	customer	NOUN
ajis02-180	28	22	service	service	NOUN
ajis02-180	28	23	topology	topology	NOUN
ajis02-180	28	24	.	.	PUNCT
ajis02-180	29	1	background	background	NOUN
ajis02-180	29	2	historically	historically	ADV
ajis02-180	29	3	crm	crm	PROPN
ajis02-180	29	4	has	have	VERB
ajis02-180	29	5	a	a	DET
ajis02-180	29	6	foundation	foundation	NOUN
ajis02-180	29	7	in	in	ADP
ajis02-180	29	8	the	the	DET
ajis02-180	29	9	era	era	NOUN
ajis02-180	29	10	prior	prior	ADV
ajis02-180	29	11	to1960	to1960	VERB
ajis02-180	29	12	,	,	PUNCT
ajis02-180	29	13	when	when	SCONJ
ajis02-180	29	14	direct	direct	ADJ
ajis02-180	29	15	selling	selling	NOUN
ajis02-180	29	16	was	be	AUX
ajis02-180	29	17	used	use	VERB
ajis02-180	29	18	to	to	PART
ajis02-180	29	19	enlist	enlist	VERB
ajis02-180	29	20	and	and	CCONJ
ajis02-180	29	21	support	support	VERB
ajis02-180	29	22	customer	customer	NOUN
ajis02-180	29	23	loyalty	loyalty	NOUN
ajis02-180	29	24	based	base	VERB
ajis02-180	29	25	on	on	ADP
ajis02-180	29	26	personal	personal	ADJ
ajis02-180	29	27	attention	attention	NOUN
ajis02-180	29	28	.	.	PUNCT
ajis02-180	30	1	during	during	ADP
ajis02-180	30	2	the	the	DET
ajis02-180	30	3	1980s	1980s	NUM
ajis02-180	30	4	,	,	PUNCT
ajis02-180	30	5	advances	advance	NOUN
ajis02-180	30	6	in	in	ADP
ajis02-180	30	7	technology	technology	NOUN
ajis02-180	30	8	helped	help	VERB
ajis02-180	30	9	companies	company	NOUN
ajis02-180	30	10	narrow	narrow	VERB
ajis02-180	30	11	their	their	PRON
ajis02-180	30	12	efforts	effort	NOUN
ajis02-180	30	13	by	by	ADP
ajis02-180	30	14	using	use	VERB
ajis02-180	30	15	target	target	NOUN
ajis02-180	30	16	marketing	marketing	NOUN
ajis02-180	30	17	.	.	PUNCT
ajis02-180	31	1	however	however	ADV
ajis02-180	31	2	,	,	PUNCT
ajis02-180	31	3	further	further	ADJ
ajis02-180	31	4	deregulation	deregulation	NOUN
ajis02-180	31	5	of	of	ADP
ajis02-180	31	6	the	the	DET
ajis02-180	31	7	market	market	NOUN
ajis02-180	31	8	and	and	CCONJ
ajis02-180	31	9	the	the	DET
ajis02-180	31	10	lack	lack	NOUN
ajis02-180	31	11	of	of	ADP
ajis02-180	31	12	coordination	coordination	NOUN
ajis02-180	31	13	of	of	ADP
ajis02-180	31	14	channels	channel	NOUN
ajis02-180	31	15	and	and	CCONJ
ajis02-180	31	16	multiple	multiple	ADJ
ajis02-180	31	17	messages	message	NOUN
ajis02-180	31	18	being	be	AUX
ajis02-180	31	19	received	receive	VERB
ajis02-180	31	20	about	about	ADP
ajis02-180	31	21	australasian	australasian	ADJ
ajis02-180	31	22	journal	journal	NOUN
ajis02-180	31	23	of	of	ADP
ajis02-180	31	24	information	information	NOUN
ajis02-180	31	25	systems	system	NOUN
ajis02-180	31	26	volume	volume	NOUN
ajis02-180	31	27	15	15	NUM
ajis02-180	31	28	number	number	NOUN
ajis02-180	31	29	1	1	NUM
ajis02-180	31	30	december	december	PROPN
ajis02-180	31	31	2007	2007	NUM
ajis02-180	31	32	79	79	NUM
ajis02-180	31	33	different	different	ADJ
ajis02-180	31	34	products	product	NOUN
ajis02-180	31	35	from	from	ADP
ajis02-180	31	36	the	the	DET
ajis02-180	31	37	same	same	ADJ
ajis02-180	31	38	companies	company	NOUN
ajis02-180	31	39	only	only	ADV
ajis02-180	31	40	added	add	VERB
ajis02-180	31	41	to	to	ADP
ajis02-180	31	42	the	the	DET
ajis02-180	31	43	complexity	complexity	NOUN
ajis02-180	31	44	of	of	ADP
ajis02-180	31	45	decision	decision	NOUN
ajis02-180	31	46	-	-	PUNCT
ajis02-180	31	47	making	making	NOUN
ajis02-180	31	48	and	and	CCONJ
ajis02-180	31	49	the	the	DET
ajis02-180	31	50	confusion	confusion	NOUN
ajis02-180	31	51	experienced	experience	VERB
ajis02-180	31	52	by	by	ADP
ajis02-180	31	53	the	the	DET
ajis02-180	31	54	customer	customer	NOUN
ajis02-180	31	55	(	(	PUNCT
ajis02-180	31	56	ling	ling	NOUN
ajis02-180	31	57	&	&	CCONJ
ajis02-180	31	58	yen	yen	NOUN
ajis02-180	31	59	,	,	PUNCT
ajis02-180	31	60	2001	2001	NUM
ajis02-180	31	61	)	)	PUNCT
ajis02-180	31	62	.	.	PUNCT
ajis02-180	32	1	in	in	ADP
ajis02-180	32	2	addition	addition	NOUN
ajis02-180	32	3	,	,	PUNCT
ajis02-180	32	4	during	during	ADP
ajis02-180	32	5	this	this	DET
ajis02-180	32	6	period	period	NOUN
ajis02-180	32	7	the	the	DET
ajis02-180	32	8	focus	focus	NOUN
ajis02-180	32	9	was	be	AUX
ajis02-180	32	10	on	on	ADP
ajis02-180	32	11	individual	individual	ADJ
ajis02-180	32	12	sales	sale	NOUN
ajis02-180	32	13	and	and	CCONJ
ajis02-180	32	14	not	not	PART
ajis02-180	32	15	on	on	ADP
ajis02-180	32	16	the	the	DET
ajis02-180	32	17	individual	individual	ADJ
ajis02-180	32	18	customer	customer	NOUN
ajis02-180	32	19	(	(	PUNCT
ajis02-180	32	20	dibb	dibb	NOUN
ajis02-180	32	21	&	&	CCONJ
ajis02-180	32	22	meadows	meadow	NOUN
ajis02-180	32	23	,	,	PUNCT
ajis02-180	32	24	2001	2001	NUM
ajis02-180	32	25	)	)	PUNCT
ajis02-180	32	26	.	.	PUNCT
ajis02-180	33	1	the	the	DET
ajis02-180	33	2	crm	crm	PROPN
ajis02-180	33	3	era	era	NOUN
ajis02-180	33	4	that	that	PRON
ajis02-180	33	5	commenced	commence	VERB
ajis02-180	33	6	in	in	ADP
ajis02-180	33	7	the	the	DET
ajis02-180	33	8	1990s	1990s	NUM
ajis02-180	33	9	has	have	AUX
ajis02-180	33	10	seen	see	VERB
ajis02-180	33	11	a	a	DET
ajis02-180	33	12	technology	technology	NOUN
ajis02-180	33	13	-	-	PUNCT
ajis02-180	33	14	enabled	enable	VERB
ajis02-180	33	15	return	return	NOUN
ajis02-180	33	16	to	to	ADP
ajis02-180	33	17	the	the	DET
ajis02-180	33	18	direct	direct	ADJ
ajis02-180	33	19	sales	sale	NOUN
ajis02-180	33	20	era	era	NOUN
ajis02-180	33	21	and	and	CCONJ
ajis02-180	33	22	a	a	DET
ajis02-180	33	23	focus	focus	NOUN
ajis02-180	33	24	on	on	ADP
ajis02-180	33	25	the	the	DET
ajis02-180	33	26	customer	customer	NOUN
ajis02-180	33	27	while	while	SCONJ
ajis02-180	33	28	still	still	ADV
ajis02-180	33	29	using	use	VERB
ajis02-180	33	30	the	the	DET
ajis02-180	33	31	mass	mass	ADJ
ajis02-180	33	32	production	production	NOUN
ajis02-180	33	33	and	and	CCONJ
ajis02-180	33	34	distribution	distribution	NOUN
ajis02-180	33	35	systems	system	NOUN
ajis02-180	33	36	that	that	PRON
ajis02-180	33	37	evolved	evolve	VERB
ajis02-180	33	38	through	through	ADP
ajis02-180	33	39	the	the	DET
ajis02-180	33	40	intervening	intervene	VERB
ajis02-180	33	41	eras	era	NOUN
ajis02-180	33	42	(	(	PUNCT
ajis02-180	33	43	ling	ling	NOUN
ajis02-180	33	44	&	&	CCONJ
ajis02-180	33	45	yen	yen	NOUN
ajis02-180	33	46	,	,	PUNCT
ajis02-180	33	47	2001	2001	NUM
ajis02-180	33	48	corner	corner	NOUN
ajis02-180	33	49	,	,	PUNCT
ajis02-180	33	50	hinton	hinton	PROPN
ajis02-180	33	51	&	&	CCONJ
ajis02-180	33	52	kay	kay	PROPN
ajis02-180	33	53	,	,	PUNCT
ajis02-180	33	54	2003	2003	NUM
ajis02-180	33	55	)	)	PUNCT
ajis02-180	33	56	.	.	PUNCT
ajis02-180	34	1	modern	modern	ADJ
ajis02-180	34	2	information	information	NOUN
ajis02-180	34	3	communications	communication	NOUN
ajis02-180	34	4	technology	technology	NOUN
ajis02-180	34	5	(	(	PUNCT
ajis02-180	34	6	ict	ict	PROPN
ajis02-180	34	7	)	)	PUNCT
ajis02-180	34	8	now	now	ADV
ajis02-180	34	9	provides	provide	VERB
ajis02-180	34	10	the	the	DET
ajis02-180	34	11	capability	capability	NOUN
ajis02-180	34	12	to	to	PART
ajis02-180	34	13	service	service	VERB
ajis02-180	34	14	customers	customer	NOUN
ajis02-180	34	15	with	with	ADP
ajis02-180	34	16	personalised	personalised	ADJ
ajis02-180	34	17	goods	good	NOUN
ajis02-180	34	18	and	and	CCONJ
ajis02-180	34	19	services	service	NOUN
ajis02-180	34	20	.	.	PUNCT
ajis02-180	35	1	it	it	PRON
ajis02-180	35	2	provides	provide	VERB
ajis02-180	35	3	the	the	DET
ajis02-180	35	4	means	mean	NOUN
ajis02-180	35	5	of	of	ADP
ajis02-180	35	6	addressing	address	VERB
ajis02-180	35	7	the	the	DET
ajis02-180	35	8	labour	labour	NOUN
ajis02-180	35	9	intensive	intensive	ADJ
ajis02-180	35	10	aspects	aspect	NOUN
ajis02-180	35	11	of	of	ADP
ajis02-180	35	12	storing	storing	NOUN
ajis02-180	35	13	,	,	PUNCT
ajis02-180	35	14	upgrading	upgrade	VERB
ajis02-180	35	15	and	and	CCONJ
ajis02-180	35	16	retrieving	retrieve	VERB
ajis02-180	35	17	the	the	DET
ajis02-180	35	18	profile	profile	NOUN
ajis02-180	35	19	and	and	CCONJ
ajis02-180	35	20	personal	personal	ADJ
ajis02-180	35	21	preferences	preference	NOUN
ajis02-180	35	22	across	across	ADP
ajis02-180	35	23	a	a	DET
ajis02-180	35	24	wide	wide	ADJ
ajis02-180	35	25	range	range	NOUN
ajis02-180	35	26	of	of	ADP
ajis02-180	35	27	very	very	ADV
ajis02-180	35	28	different	different	ADJ
ajis02-180	35	29	customers	customer	NOUN
ajis02-180	35	30	(	(	PUNCT
ajis02-180	35	31	goodhue	goodhue	NOUN
ajis02-180	35	32	,	,	PUNCT
ajis02-180	35	33	wixom	wixom	PROPN
ajis02-180	35	34	&	&	CCONJ
ajis02-180	35	35	watson	watson	PROPN
ajis02-180	35	36	,	,	PUNCT
ajis02-180	35	37	2002	2002	NUM
ajis02-180	35	38	)	)	PUNCT
ajis02-180	35	39	and	and	CCONJ
ajis02-180	35	40	enables	enable	VERB
ajis02-180	35	41	functions	function	NOUN
ajis02-180	35	42	not	not	PART
ajis02-180	35	43	previously	previously	ADV
ajis02-180	35	44	available	available	ADJ
ajis02-180	35	45	(	(	PUNCT
ajis02-180	35	46	cenfetelli	cenfetelli	ADV
ajis02-180	35	47	,	,	PUNCT
ajis02-180	35	48	benbasat	benbasat	PROPN
ajis02-180	35	49	&	&	CCONJ
ajis02-180	35	50	al	al	PROPN
ajis02-180	35	51	-	-	PUNCT
ajis02-180	35	52	natour	natour	NOUN
ajis02-180	35	53	,	,	PUNCT
ajis02-180	35	54	2005	2005	NUM
ajis02-180	35	55	)	)	PUNCT
ajis02-180	35	56	.	.	PUNCT
ajis02-180	36	1	more	more	ADV
ajis02-180	36	2	so	so	ADV
ajis02-180	36	3	than	than	ADP
ajis02-180	36	4	ever	ever	ADV
ajis02-180	36	5	before	before	ADV
ajis02-180	36	6	,	,	PUNCT
ajis02-180	36	7	crm	crm	PROPN
ajis02-180	36	8	now	now	ADV
ajis02-180	36	9	affords	afford	VERB
ajis02-180	36	10	for	for	ADP
ajis02-180	36	11	-	-	PUNCT
ajis02-180	36	12	profit	profit	NOUN
ajis02-180	36	13	organisations	organisation	NOUN
ajis02-180	36	14	the	the	DET
ajis02-180	36	15	ability	ability	NOUN
ajis02-180	36	16	to	to	PART
ajis02-180	36	17	‘	'	PUNCT
ajis02-180	36	18	establish	establish	VERB
ajis02-180	36	19	,	,	PUNCT
ajis02-180	36	20	nurture	nurture	NOUN
ajis02-180	36	21	and	and	CCONJ
ajis02-180	36	22	sustain	sustain	VERB
ajis02-180	36	23	long	long	ADJ
ajis02-180	36	24	-	-	PUNCT
ajis02-180	36	25	term	term	NOUN
ajis02-180	36	26	customer	customer	NOUN
ajis02-180	36	27	relationships	relationship	NOUN
ajis02-180	36	28	’	'	PUNCT
ajis02-180	36	29	(	(	PUNCT
ajis02-180	36	30	winer	winer	NOUN
ajis02-180	36	31	,	,	PUNCT
ajis02-180	36	32	2001:89	2001:89	NUM
ajis02-180	36	33	)	)	PUNCT
ajis02-180	36	34	.	.	PUNCT
ajis02-180	37	1	in	in	ADP
ajis02-180	37	2	this	this	DET
ajis02-180	37	3	context	context	NOUN
ajis02-180	37	4	the	the	DET
ajis02-180	37	5	notion	notion	NOUN
ajis02-180	37	6	of	of	ADP
ajis02-180	37	7	lifetime	lifetime	NOUN
ajis02-180	37	8	customer	customer	NOUN
ajis02-180	37	9	value	value	NOUN
ajis02-180	37	10	(	(	PUNCT
ajis02-180	37	11	lcv	lcv	PROPN
ajis02-180	37	12	)	)	PUNCT
ajis02-180	37	13	has	have	AUX
ajis02-180	37	14	emerged	emerge	VERB
ajis02-180	37	15	as	as	ADP
ajis02-180	37	16	an	an	DET
ajis02-180	37	17	important	important	ADJ
ajis02-180	37	18	outcome	outcome	NOUN
ajis02-180	37	19	from	from	ADP
ajis02-180	37	20	the	the	DET
ajis02-180	37	21	implementation	implementation	NOUN
ajis02-180	37	22	of	of	ADP
ajis02-180	37	23	crm	crm	PROPN
ajis02-180	37	24	(	(	PUNCT
ajis02-180	37	25	winer	winer	NOUN
ajis02-180	37	26	,	,	PUNCT
ajis02-180	37	27	2001	2001	NUM
ajis02-180	37	28	)	)	PUNCT
ajis02-180	37	29	.	.	PUNCT
ajis02-180	38	1	lcv	lcv	PROPN
ajis02-180	38	2	provides	provide	VERB
ajis02-180	38	3	the	the	DET
ajis02-180	38	4	ability	ability	NOUN
ajis02-180	38	5	to	to	PART
ajis02-180	38	6	assess	assess	VERB
ajis02-180	38	7	customers	customer	NOUN
ajis02-180	38	8	in	in	ADP
ajis02-180	38	9	terms	term	NOUN
ajis02-180	38	10	of	of	ADP
ajis02-180	38	11	the	the	DET
ajis02-180	38	12	current	current	ADJ
ajis02-180	38	13	and	and	CCONJ
ajis02-180	38	14	future	future	ADJ
ajis02-180	38	15	profitability	profitability	NOUN
ajis02-180	38	16	they	they	PRON
ajis02-180	38	17	can	can	AUX
ajis02-180	38	18	bring	bring	VERB
ajis02-180	38	19	to	to	ADP
ajis02-180	38	20	the	the	DET
ajis02-180	38	21	organisation	organisation	NOUN
ajis02-180	38	22	.	.	PUNCT
ajis02-180	39	1	it	it	PRON
ajis02-180	39	2	also	also	ADV
ajis02-180	39	3	enables	enable	VERB
ajis02-180	39	4	the	the	DET
ajis02-180	39	5	opportunity	opportunity	NOUN
ajis02-180	39	6	to	to	PART
ajis02-180	39	7	identify	identify	VERB
ajis02-180	39	8	where	where	SCONJ
ajis02-180	39	9	additional	additional	ADJ
ajis02-180	39	10	profits	profit	NOUN
ajis02-180	39	11	can	can	AUX
ajis02-180	39	12	be	be	AUX
ajis02-180	39	13	gained	gain	VERB
ajis02-180	39	14	from	from	ADP
ajis02-180	39	15	customers	customer	NOUN
ajis02-180	39	16	(	(	PUNCT
ajis02-180	39	17	winer	winer	NOUN
ajis02-180	39	18	,	,	PUNCT
ajis02-180	39	19	2001	2001	NUM
ajis02-180	39	20	)	)	PUNCT
ajis02-180	39	21	.	.	PUNCT
ajis02-180	40	1	from	from	ADP
ajis02-180	40	2	this	this	DET
ajis02-180	40	3	background	background	NOUN
ajis02-180	40	4	,	,	PUNCT
ajis02-180	40	5	it	it	PRON
ajis02-180	40	6	is	be	AUX
ajis02-180	40	7	evident	evident	ADJ
ajis02-180	40	8	that	that	SCONJ
ajis02-180	40	9	to	to	PART
ajis02-180	40	10	date	date	NOUN
ajis02-180	40	11	an	an	DET
ajis02-180	40	12	overwhelming	overwhelming	ADJ
ajis02-180	40	13	majority	majority	NOUN
ajis02-180	40	14	of	of	ADP
ajis02-180	40	15	the	the	DET
ajis02-180	40	16	literature	literature	NOUN
ajis02-180	40	17	relates	relate	VERB
ajis02-180	40	18	to	to	PART
ajis02-180	40	19	crm	crm	VERB
ajis02-180	40	20	in	in	ADP
ajis02-180	40	21	the	the	DET
ajis02-180	40	22	commercial	commercial	ADJ
ajis02-180	40	23	business	business	NOUN
ajis02-180	40	24	environment	environment	NOUN
ajis02-180	40	25	.	.	PUNCT
ajis02-180	41	1	within	within	ADP
ajis02-180	41	2	this	this	DET
ajis02-180	41	3	context	context	NOUN
ajis02-180	41	4	,	,	PUNCT
ajis02-180	41	5	research	research	NOUN
ajis02-180	41	6	has	have	AUX
ajis02-180	41	7	been	be	AUX
ajis02-180	41	8	conducted	conduct	VERB
ajis02-180	41	9	by	by	ADP
ajis02-180	41	10	consultants	consultant	NOUN
ajis02-180	41	11	and	and	CCONJ
ajis02-180	41	12	has	have	AUX
ajis02-180	41	13	focussed	focusse	VERB
ajis02-180	41	14	on	on	ADP
ajis02-180	41	15	the	the	DET
ajis02-180	41	16	bottom	bottom	ADJ
ajis02-180	41	17	line	line	NOUN
ajis02-180	41	18	and	and	CCONJ
ajis02-180	41	19	the	the	DET
ajis02-180	41	20	relationship	relationship	NOUN
ajis02-180	41	21	between	between	ADP
ajis02-180	41	22	crm	crm	PROPN
ajis02-180	41	23	and	and	CCONJ
ajis02-180	41	24	increased	increase	VERB
ajis02-180	41	25	revenue	revenue	NOUN
ajis02-180	41	26	and	and	CCONJ
ajis02-180	41	27	profits	profit	NOUN
ajis02-180	41	28	(	(	PUNCT
ajis02-180	41	29	goodhue	goodhue	NOUN
ajis02-180	41	30	,	,	PUNCT
ajis02-180	41	31	wixom	wixom	PROPN
ajis02-180	41	32	&	&	CCONJ
ajis02-180	41	33	watson	watson	PROPN
ajis02-180	41	34	,	,	PUNCT
ajis02-180	41	35	2002	2002	NUM
ajis02-180	41	36	;	;	PUNCT
ajis02-180	41	37	rigby	rigby	PROPN
ajis02-180	41	38	,	,	PUNCT
ajis02-180	41	39	reichhald	reichhald	PROPN
ajis02-180	41	40	&	&	CCONJ
ajis02-180	41	41	schefter	schefter	PROPN
ajis02-180	41	42	,	,	PUNCT
ajis02-180	41	43	2002	2002	NUM
ajis02-180	41	44	;	;	PUNCT
ajis02-180	41	45	swift	swift	ADJ
ajis02-180	41	46	,	,	PUNCT
ajis02-180	41	47	2002	2002	NUM
ajis02-180	41	48	)	)	PUNCT
ajis02-180	41	49	.	.	PUNCT
ajis02-180	42	1	the	the	DET
ajis02-180	42	2	increasing	increase	VERB
ajis02-180	42	3	importance	importance	NOUN
ajis02-180	42	4	of	of	ADP
ajis02-180	42	5	crm	crm	PROPN
ajis02-180	42	6	in	in	ADP
ajis02-180	42	7	public	public	ADJ
ajis02-180	42	8	sector	sector	NOUN
ajis02-180	42	9	organisations	organisation	NOUN
ajis02-180	42	10	crm	crm	PROPN
ajis02-180	42	11	is	be	AUX
ajis02-180	42	12	no	no	ADV
ajis02-180	42	13	longer	long	ADV
ajis02-180	42	14	exclusively	exclusively	ADV
ajis02-180	42	15	the	the	DET
ajis02-180	42	16	domain	domain	NOUN
ajis02-180	42	17	of	of	ADP
ajis02-180	42	18	for	for	ADP
ajis02-180	42	19	-	-	PUNCT
ajis02-180	42	20	profit	profit	NOUN
ajis02-180	42	21	business	business	NOUN
ajis02-180	42	22	activities	activity	NOUN
ajis02-180	42	23	.	.	PUNCT
ajis02-180	43	1	technology	technology	NOUN
ajis02-180	43	2	facilitated	facilitate	VERB
ajis02-180	43	3	crm	crm	PROPN
ajis02-180	43	4	is	be	AUX
ajis02-180	43	5	now	now	ADV
ajis02-180	43	6	also	also	ADV
ajis02-180	43	7	becoming	become	VERB
ajis02-180	43	8	an	an	DET
ajis02-180	43	9	essential	essential	ADJ
ajis02-180	43	10	component	component	NOUN
ajis02-180	43	11	in	in	ADP
ajis02-180	43	12	government	government	NOUN
ajis02-180	43	13	(	(	PUNCT
ajis02-180	43	14	batista	batista	PROPN
ajis02-180	43	15	&	&	CCONJ
ajis02-180	43	16	kawalek	kawalek	PROPN
ajis02-180	43	17	,	,	PUNCT
ajis02-180	43	18	2004	2004	NUM
ajis02-180	43	19	;	;	PUNCT
ajis02-180	43	20	accenture	accenture	NOUN
ajis02-180	43	21	,	,	PUNCT
ajis02-180	43	22	2003	2003	NUM
ajis02-180	43	23	;	;	PUNCT
ajis02-180	43	24	noie	noie	NOUN
ajis02-180	43	25	,	,	PUNCT
ajis02-180	43	26	2003	2003	NUM
ajis02-180	43	27	)	)	PUNCT
ajis02-180	43	28	.	.	PUNCT
ajis02-180	44	1	the	the	DET
ajis02-180	44	2	driving	drive	VERB
ajis02-180	44	3	force	force	NOUN
ajis02-180	44	4	is	be	AUX
ajis02-180	44	5	the	the	DET
ajis02-180	44	6	need	need	NOUN
ajis02-180	44	7	to	to	PART
ajis02-180	44	8	streamline	streamline	VERB
ajis02-180	44	9	large	large	ADJ
ajis02-180	44	10	bureaucratic	bureaucratic	ADJ
ajis02-180	44	11	institutions	institution	NOUN
ajis02-180	44	12	.	.	PUNCT
ajis02-180	45	1	in	in	ADP
ajis02-180	45	2	particular	particular	ADJ
ajis02-180	45	3	public	public	ADJ
ajis02-180	45	4	institutions	institution	NOUN
ajis02-180	45	5	are	be	AUX
ajis02-180	45	6	now	now	ADV
ajis02-180	45	7	more	more	ADV
ajis02-180	45	8	accountable	accountable	ADJ
ajis02-180	45	9	in	in	ADP
ajis02-180	45	10	the	the	DET
ajis02-180	45	11	cost	cost	NOUN
ajis02-180	45	12	and	and	CCONJ
ajis02-180	45	13	quality	quality	NOUN
ajis02-180	45	14	of	of	ADP
ajis02-180	45	15	the	the	DET
ajis02-180	45	16	services	service	NOUN
ajis02-180	45	17	they	they	PRON
ajis02-180	45	18	provide	provide	VERB
ajis02-180	45	19	.	.	PUNCT
ajis02-180	46	1	since	since	SCONJ
ajis02-180	46	2	citizens	citizen	NOUN
ajis02-180	46	3	are	be	AUX
ajis02-180	46	4	stakeholders	stakeholder	NOUN
ajis02-180	46	5	,	,	PUNCT
ajis02-180	46	6	expectations	expectation	NOUN
ajis02-180	46	7	of	of	ADP
ajis02-180	46	8	fairness	fairness	NOUN
ajis02-180	46	9	,	,	PUNCT
ajis02-180	46	10	integrity	integrity	NOUN
ajis02-180	46	11	and	and	CCONJ
ajis02-180	46	12	responsiveness	responsiveness	NOUN
ajis02-180	46	13	are	be	AUX
ajis02-180	46	14	high	high	ADJ
ajis02-180	46	15	(	(	PUNCT
ajis02-180	46	16	price	price	NOUN
ajis02-180	46	17	&	&	CCONJ
ajis02-180	46	18	brodie	brodie	PROPN
ajis02-180	46	19	,	,	PUNCT
ajis02-180	46	20	2001	2001	NUM
ajis02-180	46	21	)	)	PUNCT
ajis02-180	46	22	.	.	PUNCT
ajis02-180	47	1	in	in	ADP
ajis02-180	47	2	terms	term	NOUN
ajis02-180	47	3	of	of	ADP
ajis02-180	47	4	equality	equality	NOUN
ajis02-180	47	5	this	this	PRON
ajis02-180	47	6	also	also	ADV
ajis02-180	47	7	implies	imply	VERB
ajis02-180	47	8	servicing	service	VERB
ajis02-180	47	9	the	the	DET
ajis02-180	47	10	needs	need	NOUN
ajis02-180	47	11	of	of	ADP
ajis02-180	47	12	citizens	citizen	NOUN
ajis02-180	47	13	regardless	regardless	ADV
ajis02-180	47	14	of	of	ADP
ajis02-180	47	15	whether	whether	SCONJ
ajis02-180	47	16	they	they	PRON
ajis02-180	47	17	live	live	VERB
ajis02-180	47	18	in	in	ADP
ajis02-180	47	19	regional	regional	ADJ
ajis02-180	47	20	or	or	CCONJ
ajis02-180	47	21	rural	rural	ADJ
ajis02-180	47	22	areas	area	NOUN
ajis02-180	47	23	.	.	PUNCT
ajis02-180	48	1	the	the	DET
ajis02-180	48	2	use	use	NOUN
ajis02-180	48	3	of	of	ADP
ajis02-180	48	4	ict	ict	PROPN
ajis02-180	48	5	provides	provide	VERB
ajis02-180	48	6	a	a	DET
ajis02-180	48	7	means	mean	NOUN
ajis02-180	48	8	to	to	PART
ajis02-180	48	9	capture	capture	VERB
ajis02-180	48	10	personal	personal	ADJ
ajis02-180	48	11	profiles	profile	NOUN
ajis02-180	48	12	of	of	ADP
ajis02-180	48	13	clients	client	NOUN
ajis02-180	48	14	in	in	ADP
ajis02-180	48	15	relation	relation	NOUN
ajis02-180	48	16	to	to	ADP
ajis02-180	48	17	their	their	PRON
ajis02-180	48	18	specific	specific	ADJ
ajis02-180	48	19	needs	need	NOUN
ajis02-180	48	20	,	,	PUNCT
ajis02-180	48	21	behaviours	behaviour	NOUN
ajis02-180	48	22	and	and	CCONJ
ajis02-180	48	23	preferences	preference	NOUN
ajis02-180	48	24	.	.	PUNCT
ajis02-180	49	1	this	this	DET
ajis02-180	49	2	information	information	NOUN
ajis02-180	49	3	can	can	AUX
ajis02-180	49	4	be	be	AUX
ajis02-180	49	5	used	use	VERB
ajis02-180	49	6	to	to	PART
ajis02-180	49	7	assure	assure	VERB
ajis02-180	49	8	clients	client	NOUN
ajis02-180	49	9	that	that	SCONJ
ajis02-180	49	10	they	they	PRON
ajis02-180	49	11	are	be	AUX
ajis02-180	49	12	being	be	AUX
ajis02-180	49	13	provided	provide	VERB
ajis02-180	49	14	with	with	ADP
ajis02-180	49	15	a	a	DET
ajis02-180	49	16	personalised	personalised	ADJ
ajis02-180	49	17	service	service	NOUN
ajis02-180	49	18	,	,	PUNCT
ajis02-180	49	19	even	even	ADV
ajis02-180	49	20	though	though	SCONJ
ajis02-180	49	21	federal	federal	ADJ
ajis02-180	49	22	government	government	NOUN
ajis02-180	49	23	departments	department	NOUN
ajis02-180	49	24	/	/	SYM
ajis02-180	49	25	agencies	agency	NOUN
ajis02-180	49	26	are	be	AUX
ajis02-180	49	27	actually	actually	ADV
ajis02-180	49	28	servicing	service	VERB
ajis02-180	49	29	a	a	DET
ajis02-180	49	30	very	very	ADV
ajis02-180	49	31	large	large	ADJ
ajis02-180	49	32	number	number	NOUN
ajis02-180	49	33	of	of	ADP
ajis02-180	49	34	clients	client	NOUN
ajis02-180	49	35	with	with	ADP
ajis02-180	49	36	a	a	DET
ajis02-180	49	37	wide	wide	ADJ
ajis02-180	49	38	range	range	NOUN
ajis02-180	49	39	of	of	ADP
ajis02-180	49	40	requirements	requirement	NOUN
ajis02-180	49	41	.	.	PUNCT
ajis02-180	50	1	the	the	DET
ajis02-180	50	2	technology	technology	NOUN
ajis02-180	50	3	underpins	underpin	VERB
ajis02-180	50	4	the	the	DET
ajis02-180	50	5	current	current	ADJ
ajis02-180	50	6	aim	aim	NOUN
ajis02-180	50	7	of	of	ADP
ajis02-180	50	8	government	government	NOUN
ajis02-180	50	9	to	to	PART
ajis02-180	50	10	have	have	VERB
ajis02-180	50	11	seamless	seamless	ADJ
ajis02-180	50	12	interactions	interaction	NOUN
ajis02-180	50	13	and	and	CCONJ
ajis02-180	50	14	transactions	transaction	NOUN
ajis02-180	50	15	working	work	VERB
ajis02-180	50	16	towards	towards	ADP
ajis02-180	50	17	whole	whole	NOUN
ajis02-180	50	18	of	of	ADP
ajis02-180	50	19	e	e	NOUN
ajis02-180	50	20	-	-	NOUN
ajis02-180	50	21	government	government	NOUN
ajis02-180	50	22	.	.	PUNCT
ajis02-180	51	1	while	while	SCONJ
ajis02-180	51	2	crm	crm	PROPN
ajis02-180	51	3	is	be	AUX
ajis02-180	51	4	pivotal	pivotal	ADJ
ajis02-180	51	5	to	to	PART
ajis02-180	51	6	enable	enable	VERB
ajis02-180	51	7	the	the	DET
ajis02-180	51	8	achievement	achievement	NOUN
ajis02-180	51	9	of	of	ADP
ajis02-180	51	10	these	these	DET
ajis02-180	51	11	initiatives	initiative	NOUN
ajis02-180	51	12	,	,	PUNCT
ajis02-180	51	13	(	(	PUNCT
ajis02-180	51	14	kolsky	kolsky	PROPN
ajis02-180	51	15	&	&	CCONJ
ajis02-180	51	16	keller	keller	PROPN
ajis02-180	51	17	,	,	PUNCT
ajis02-180	51	18	2001	2001	NUM
ajis02-180	51	19	)	)	PUNCT
ajis02-180	52	1	it	it	PRON
ajis02-180	52	2	has	have	AUX
ajis02-180	52	3	been	be	AUX
ajis02-180	52	4	suggested	suggest	VERB
ajis02-180	52	5	that	that	SCONJ
ajis02-180	52	6	currently	currently	ADV
ajis02-180	52	7	the	the	DET
ajis02-180	52	8	move	move	NOUN
ajis02-180	52	9	towards	towards	ADP
ajis02-180	52	10	the	the	DET
ajis02-180	52	11	desired	desire	VERB
ajis02-180	52	12	outcome	outcome	NOUN
ajis02-180	52	13	is	be	AUX
ajis02-180	52	14	being	be	AUX
ajis02-180	52	15	inhibited	inhibit	VERB
ajis02-180	52	16	by	by	ADP
ajis02-180	52	17	the	the	DET
ajis02-180	52	18	infrastructures	infrastructure	NOUN
ajis02-180	52	19	and	and	CCONJ
ajis02-180	52	20	processes	process	NOUN
ajis02-180	52	21	within	within	ADP
ajis02-180	52	22	some	some	DET
ajis02-180	52	23	australian	australian	ADJ
ajis02-180	52	24	federal	federal	ADJ
ajis02-180	52	25	government	government	NOUN
ajis02-180	52	26	departments	department	NOUN
ajis02-180	52	27	(	(	PUNCT
ajis02-180	52	28	accenture	accenture	NOUN
ajis02-180	52	29	,	,	PUNCT
ajis02-180	52	30	2004	2004	NUM
ajis02-180	52	31	;	;	PUNCT
ajis02-180	52	32	clarke	clarke	PROPN
ajis02-180	52	33	,	,	PUNCT
ajis02-180	52	34	2003	2003	NUM
ajis02-180	52	35	)	)	PUNCT
ajis02-180	52	36	.	.	PUNCT
ajis02-180	53	1	this	this	PRON
ajis02-180	53	2	implies	imply	VERB
ajis02-180	53	3	that	that	SCONJ
ajis02-180	53	4	until	until	ADP
ajis02-180	53	5	enterprise	enterprise	NOUN
ajis02-180	53	6	transformation	transformation	NOUN
ajis02-180	53	7	,	,	PUNCT
ajis02-180	53	8	including	include	VERB
ajis02-180	53	9	associated	associate	VERB
ajis02-180	53	10	management	management	NOUN
ajis02-180	53	11	practices	practice	NOUN
ajis02-180	53	12	,	,	PUNCT
ajis02-180	53	13	are	be	AUX
ajis02-180	53	14	implemented	implement	VERB
ajis02-180	53	15	the	the	DET
ajis02-180	53	16	goal	goal	NOUN
ajis02-180	53	17	of	of	ADP
ajis02-180	53	18	collaborative	collaborative	ADJ
ajis02-180	53	19	crm	crm	PROPN
ajis02-180	53	20	at	at	ADP
ajis02-180	53	21	the	the	DET
ajis02-180	53	22	highest	high	ADJ
ajis02-180	53	23	level	level	NOUN
ajis02-180	53	24	can	can	AUX
ajis02-180	53	25	not	not	PART
ajis02-180	53	26	be	be	AUX
ajis02-180	53	27	achieved	achieve	VERB
ajis02-180	53	28	(	(	PUNCT
ajis02-180	53	29	radcliffe	radcliffe	PROPN
ajis02-180	53	30	,	,	PUNCT
ajis02-180	53	31	kirby	kirby	PROPN
ajis02-180	53	32	&	&	CCONJ
ajis02-180	53	33	thompson	thompson	PROPN
ajis02-180	53	34	,	,	PUNCT
ajis02-180	53	35	2001	2001	NUM
ajis02-180	53	36	)	)	PUNCT
ajis02-180	53	37	.	.	PUNCT
ajis02-180	54	1	due	due	ADP
ajis02-180	54	2	to	to	ADP
ajis02-180	54	3	the	the	DET
ajis02-180	54	4	relatively	relatively	ADV
ajis02-180	54	5	recent	recent	ADJ
ajis02-180	54	6	adoption	adoption	NOUN
ajis02-180	54	7	of	of	ADP
ajis02-180	54	8	crm	crm	PROPN
ajis02-180	54	9	within	within	ADP
ajis02-180	54	10	a	a	DET
ajis02-180	54	11	government	government	NOUN
ajis02-180	54	12	context	context	NOUN
ajis02-180	54	13	very	very	ADV
ajis02-180	54	14	little	little	ADJ
ajis02-180	54	15	research	research	NOUN
ajis02-180	54	16	has	have	AUX
ajis02-180	54	17	been	be	AUX
ajis02-180	54	18	reported	report	VERB
ajis02-180	54	19	on	on	ADP
ajis02-180	54	20	this	this	DET
ajis02-180	54	21	issue	issue	NOUN
ajis02-180	54	22	.	.	PUNCT
ajis02-180	55	1	australasian	australasian	ADJ
ajis02-180	55	2	journal	journal	NOUN
ajis02-180	55	3	of	of	ADP
ajis02-180	55	4	information	information	NOUN
ajis02-180	55	5	systems	system	NOUN
ajis02-180	55	6	volume	volume	NOUN
ajis02-180	55	7	15	15	NUM
ajis02-180	55	8	number	number	NOUN
ajis02-180	55	9	1	1	NUM
ajis02-180	55	10	december	december	PROPN
ajis02-180	55	11	2007	2007	NUM
ajis02-180	55	12	80	80	NUM
ajis02-180	55	13	stages	stage	NOUN
ajis02-180	55	14	of	of	ADP
ajis02-180	55	15	crm	crm	NOUN
ajis02-180	55	16	development	development	NOUN
ajis02-180	55	17	table	table	NOUN
ajis02-180	55	18	1	1	NUM
ajis02-180	55	19	provides	provide	VERB
ajis02-180	55	20	a	a	DET
ajis02-180	55	21	framework	framework	NOUN
ajis02-180	55	22	of	of	ADP
ajis02-180	55	23	the	the	DET
ajis02-180	55	24	three	three	NUM
ajis02-180	55	25	stages	stage	NOUN
ajis02-180	55	26	of	of	ADP
ajis02-180	55	27	crm	crm	NOUN
ajis02-180	55	28	(	(	PUNCT
ajis02-180	55	29	operational	operational	ADJ
ajis02-180	55	30	,	,	PUNCT
ajis02-180	55	31	analytical	analytical	ADJ
ajis02-180	55	32	and	and	CCONJ
ajis02-180	55	33	collaborative	collaborative	ADJ
ajis02-180	55	34	)	)	PUNCT
ajis02-180	55	35	proposed	propose	VERB
ajis02-180	55	36	by	by	ADP
ajis02-180	55	37	karimi	karimi	PROPN
ajis02-180	55	38	,	,	PUNCT
ajis02-180	55	39	somers	somers	PROPN
ajis02-180	55	40	&	&	CCONJ
ajis02-180	55	41	gupta	gupta	PROPN
ajis02-180	55	42	(	(	PUNCT
ajis02-180	55	43	2001	2001	NUM
ajis02-180	55	44	)	)	PUNCT
ajis02-180	55	45	.	.	PUNCT
ajis02-180	56	1	in	in	ADP
ajis02-180	56	2	addition	addition	NOUN
ajis02-180	56	3	,	,	PUNCT
ajis02-180	56	4	it	it	PRON
ajis02-180	56	5	summarises	summarise	VERB
ajis02-180	56	6	the	the	DET
ajis02-180	56	7	scope	scope	NOUN
ajis02-180	56	8	of	of	ADP
ajis02-180	56	9	the	the	DET
ajis02-180	56	10	issues	issue	NOUN
ajis02-180	56	11	involved	involve	VERB
ajis02-180	56	12	in	in	ADP
ajis02-180	56	13	each	each	DET
ajis02-180	56	14	stage	stage	NOUN
ajis02-180	56	15	.	.	PUNCT
ajis02-180	57	1	this	this	DET
ajis02-180	57	2	framework	framework	NOUN
ajis02-180	57	3	was	be	AUX
ajis02-180	57	4	constructed	construct	VERB
ajis02-180	57	5	with	with	ADP
ajis02-180	57	6	reference	reference	NOUN
ajis02-180	57	7	to	to	ADP
ajis02-180	57	8	crm	crm	PROPN
ajis02-180	57	9	literature	literature	NOUN
ajis02-180	57	10	and	and	CCONJ
ajis02-180	57	11	the	the	DET
ajis02-180	57	12	work	work	NOUN
ajis02-180	57	13	of	of	ADP
ajis02-180	57	14	malhotra	malhotra	PROPN
ajis02-180	57	15	(	(	PUNCT
ajis02-180	57	16	2000	2000	NUM
ajis02-180	57	17	)	)	PUNCT
ajis02-180	57	18	,	,	PUNCT
ajis02-180	57	19	goodhue	goodhue	NOUN
ajis02-180	57	20	,	,	PUNCT
ajis02-180	57	21	wixom	wixom	PROPN
ajis02-180	57	22	&	&	CCONJ
ajis02-180	57	23	watson	watson	PROPN
ajis02-180	57	24	(	(	PUNCT
ajis02-180	57	25	2002	2002	NUM
ajis02-180	57	26	)	)	PUNCT
ajis02-180	57	27	,	,	PUNCT
ajis02-180	57	28	chadwick	chadwick	PROPN
ajis02-180	57	29	&	&	CCONJ
ajis02-180	57	30	may	may	PROPN
ajis02-180	57	31	(	(	PUNCT
ajis02-180	57	32	2003	2003	NUM
ajis02-180	57	33	)	)	PUNCT
ajis02-180	57	34	and	and	CCONJ
ajis02-180	57	35	croteau	croteau	PROPN
ajis02-180	57	36	&	&	CCONJ
ajis02-180	57	37	li	li	PROPN
ajis02-180	57	38	(	(	PUNCT
ajis02-180	57	39	2003	2003	NUM
ajis02-180	57	40	)	)	PUNCT
ajis02-180	57	41	.	.	PUNCT
ajis02-180	58	1	stage	stage	NOUN
ajis02-180	58	2	1	1	NUM
ajis02-180	58	3	,	,	PUNCT
ajis02-180	58	4	operational	operational	ADJ
ajis02-180	58	5	crm	crm	PROPN
ajis02-180	58	6	,	,	PUNCT
ajis02-180	58	7	is	be	AUX
ajis02-180	58	8	the	the	DET
ajis02-180	58	9	first	first	ADJ
ajis02-180	58	10	step	step	NOUN
ajis02-180	58	11	an	an	DET
ajis02-180	58	12	organisation	organisation	NOUN
ajis02-180	58	13	takes	take	VERB
ajis02-180	58	14	towards	towards	ADP
ajis02-180	58	15	the	the	DET
ajis02-180	58	16	implementation	implementation	NOUN
ajis02-180	58	17	of	of	ADP
ajis02-180	58	18	crm	crm	PROPN
ajis02-180	58	19	.	.	PUNCT
ajis02-180	59	1	it	it	PRON
ajis02-180	59	2	involves	involve	VERB
ajis02-180	59	3	individual	individual	ADJ
ajis02-180	59	4	applications	application	NOUN
ajis02-180	59	5	aimed	aim	VERB
ajis02-180	59	6	at	at	ADP
ajis02-180	59	7	the	the	DET
ajis02-180	59	8	process	process	NOUN
ajis02-180	59	9	level	level	NOUN
ajis02-180	59	10	that	that	PRON
ajis02-180	59	11	are	be	AUX
ajis02-180	59	12	typically	typically	ADV
ajis02-180	59	13	not	not	PART
ajis02-180	59	14	coordinated	coordinate	VERB
ajis02-180	59	15	within	within	ADP
ajis02-180	59	16	the	the	DET
ajis02-180	59	17	organisation	organisation	NOUN
ajis02-180	59	18	.	.	PUNCT
ajis02-180	60	1	this	this	PRON
ajis02-180	60	2	implies	imply	VERB
ajis02-180	60	3	that	that	SCONJ
ajis02-180	60	4	the	the	DET
ajis02-180	60	5	infrastructure	infrastructure	NOUN
ajis02-180	60	6	is	be	AUX
ajis02-180	60	7	at	at	ADP
ajis02-180	60	8	a	a	DET
ajis02-180	60	9	localised	localise	VERB
ajis02-180	60	10	departmental	departmental	ADJ
ajis02-180	60	11	level	level	NOUN
ajis02-180	60	12	and	and	CCONJ
ajis02-180	60	13	there	there	PRON
ajis02-180	60	14	are	be	VERB
ajis02-180	60	15	a	a	DET
ajis02-180	60	16	limited	limited	ADJ
ajis02-180	60	17	number	number	NOUN
ajis02-180	60	18	of	of	ADP
ajis02-180	60	19	users	user	NOUN
ajis02-180	60	20	(	(	PUNCT
ajis02-180	60	21	goodhue	goodhue	NOUN
ajis02-180	60	22	,	,	PUNCT
ajis02-180	60	23	wixom	wixom	PROPN
ajis02-180	60	24	&	&	CCONJ
ajis02-180	60	25	watson	watson	PROPN
ajis02-180	60	26	,	,	PUNCT
ajis02-180	60	27	2002	2002	NUM
ajis02-180	60	28	)	)	PUNCT
ajis02-180	60	29	.	.	PUNCT
ajis02-180	61	1	at	at	ADP
ajis02-180	61	2	this	this	DET
ajis02-180	61	3	stage	stage	NOUN
ajis02-180	61	4	the	the	DET
ajis02-180	61	5	focus	focus	NOUN
ajis02-180	61	6	is	be	AUX
ajis02-180	61	7	on	on	ADP
ajis02-180	61	8	low	low	ADJ
ajis02-180	61	9	cost	cost	NOUN
ajis02-180	61	10	that	that	PRON
ajis02-180	61	11	can	can	AUX
ajis02-180	61	12	be	be	AUX
ajis02-180	61	13	linked	link	VERB
ajis02-180	61	14	to	to	ADP
ajis02-180	61	15	the	the	DET
ajis02-180	61	16	bottom	bottom	ADJ
ajis02-180	61	17	line	line	NOUN
ajis02-180	61	18	via	via	ADP
ajis02-180	61	19	productivity	productivity	NOUN
ajis02-180	61	20	improvements	improvement	NOUN
ajis02-180	61	21	.	.	PUNCT
ajis02-180	62	1	stage	stage	NOUN
ajis02-180	62	2	2	2	NUM
ajis02-180	62	3	,	,	PUNCT
ajis02-180	62	4	analytical	analytical	ADJ
ajis02-180	62	5	crm	crm	PROPN
ajis02-180	62	6	,	,	PUNCT
ajis02-180	62	7	involves	involve	VERB
ajis02-180	62	8	the	the	DET
ajis02-180	62	9	implementation	implementation	NOUN
ajis02-180	62	10	of	of	ADP
ajis02-180	62	11	a	a	DET
ajis02-180	62	12	dedicated	dedicated	ADJ
ajis02-180	62	13	crm	crm	NOUN
ajis02-180	62	14	infrastructure	infrastructure	NOUN
ajis02-180	62	15	to	to	PART
ajis02-180	62	16	facilitate	facilitate	VERB
ajis02-180	62	17	the	the	DET
ajis02-180	62	18	scrutiny	scrutiny	NOUN
ajis02-180	62	19	of	of	ADP
ajis02-180	62	20	customer	customer	NOUN
ajis02-180	62	21	and	and	CCONJ
ajis02-180	62	22	market	market	NOUN
ajis02-180	62	23	databases	database	NOUN
ajis02-180	62	24	.	.	PUNCT
ajis02-180	63	1	this	this	PRON
ajis02-180	63	2	provides	provide	VERB
ajis02-180	63	3	the	the	DET
ajis02-180	63	4	means	mean	NOUN
ajis02-180	63	5	to	to	PART
ajis02-180	63	6	better	well	ADV
ajis02-180	63	7	allocate	allocate	VERB
ajis02-180	63	8	resources	resource	NOUN
ajis02-180	63	9	(	(	PUNCT
ajis02-180	63	10	rigby	rigby	PROPN
ajis02-180	63	11	et	et	PROPN
ajis02-180	63	12	al	al	PROPN
ajis02-180	63	13	.	.	PROPN
ajis02-180	63	14	,	,	PUNCT
ajis02-180	63	15	2002	2002	NUM
ajis02-180	63	16	;	;	PUNCT
ajis02-180	63	17	xu	xu	PROPN
ajis02-180	63	18	&	&	CCONJ
ajis02-180	63	19	walton	walton	PROPN
ajis02-180	63	20	,	,	PUNCT
ajis02-180	63	21	2005	2005	NUM
ajis02-180	63	22	)	)	PUNCT
ajis02-180	63	23	.	.	PUNCT
ajis02-180	64	1	while	while	SCONJ
ajis02-180	64	2	this	this	DET
ajis02-180	64	3	stage	stage	NOUN
ajis02-180	64	4	involves	involve	VERB
ajis02-180	64	5	the	the	DET
ajis02-180	64	6	implementation	implementation	NOUN
ajis02-180	64	7	of	of	ADP
ajis02-180	64	8	a	a	DET
ajis02-180	64	9	dedicated	dedicated	ADJ
ajis02-180	64	10	infrastructure	infrastructure	NOUN
ajis02-180	64	11	across	across	ADP
ajis02-180	64	12	the	the	DET
ajis02-180	64	13	business	business	NOUN
ajis02-180	64	14	(	(	PUNCT
ajis02-180	64	15	goodhue	goodhue	NOUN
ajis02-180	64	16	,	,	PUNCT
ajis02-180	64	17	wixom	wixom	PROPN
ajis02-180	64	18	&	&	CCONJ
ajis02-180	64	19	watson	watson	PROPN
ajis02-180	64	20	,	,	PUNCT
ajis02-180	64	21	2002	2002	NUM
ajis02-180	64	22	)	)	PUNCT
ajis02-180	65	1	it	it	PRON
ajis02-180	65	2	is	be	AUX
ajis02-180	65	3	often	often	ADV
ajis02-180	65	4	provided	provide	VERB
ajis02-180	65	5	to	to	PART
ajis02-180	65	6	automate	automate	VERB
ajis02-180	65	7	or	or	CCONJ
ajis02-180	65	8	consolidate	consolidate	VERB
ajis02-180	65	9	existing	exist	VERB
ajis02-180	65	10	business	business	NOUN
ajis02-180	65	11	practices	practice	NOUN
ajis02-180	65	12	and	and	CCONJ
ajis02-180	65	13	processes	process	NOUN
ajis02-180	65	14	.	.	PUNCT
ajis02-180	66	1	stage	stage	NOUN
ajis02-180	66	2	3	3	NUM
ajis02-180	66	3	,	,	PUNCT
ajis02-180	66	4	collaborative	collaborative	ADJ
ajis02-180	66	5	crm	crm	PROPN
ajis02-180	66	6	,	,	PUNCT
ajis02-180	66	7	involves	involve	VERB
ajis02-180	66	8	organisational	organisational	ADJ
ajis02-180	66	9	transformation	transformation	NOUN
ajis02-180	66	10	and	and	CCONJ
ajis02-180	66	11	is	be	AUX
ajis02-180	66	12	the	the	DET
ajis02-180	66	13	most	most	ADV
ajis02-180	66	14	expensive	expensive	ADJ
ajis02-180	66	15	and	and	CCONJ
ajis02-180	66	16	risky	risky	ADJ
ajis02-180	66	17	stage	stage	NOUN
ajis02-180	66	18	.	.	PUNCT
ajis02-180	67	1	transformation	transformation	NOUN
ajis02-180	67	2	implies	imply	VERB
ajis02-180	67	3	change	change	NOUN
ajis02-180	67	4	in	in	ADP
ajis02-180	67	5	the	the	DET
ajis02-180	67	6	organisation	organisation	NOUN
ajis02-180	67	7	as	as	ADP
ajis02-180	67	8	new	new	ADJ
ajis02-180	67	9	business	business	NOUN
ajis02-180	67	10	practices	practice	NOUN
ajis02-180	67	11	and	and	CCONJ
ajis02-180	67	12	applications	application	NOUN
ajis02-180	67	13	centred	centre	VERB
ajis02-180	67	14	on	on	ADP
ajis02-180	67	15	the	the	DET
ajis02-180	67	16	customer	customer	NOUN
ajis02-180	67	17	are	be	AUX
ajis02-180	67	18	put	put	VERB
ajis02-180	67	19	in	in	ADP
ajis02-180	67	20	place	place	NOUN
ajis02-180	67	21	(	(	PUNCT
ajis02-180	67	22	goodhue	goodhue	NOUN
ajis02-180	67	23	,	,	PUNCT
ajis02-180	67	24	wixom	wixom	PROPN
ajis02-180	67	25	&	&	CCONJ
ajis02-180	67	26	watson	watson	PROPN
ajis02-180	67	27	,	,	PUNCT
ajis02-180	67	28	2002	2002	NUM
ajis02-180	67	29	)	)	PUNCT
ajis02-180	67	30	.	.	PUNCT
ajis02-180	68	1	within	within	ADP
ajis02-180	68	2	this	this	DET
ajis02-180	68	3	products	product	NOUN
ajis02-180	68	4	and	and	CCONJ
ajis02-180	68	5	services	service	NOUN
ajis02-180	68	6	are	be	AUX
ajis02-180	68	7	personalised	personalise	VERB
ajis02-180	68	8	to	to	PART
ajis02-180	68	9	meet	meet	VERB
ajis02-180	68	10	the	the	DET
ajis02-180	68	11	needs	need	NOUN
ajis02-180	68	12	of	of	ADP
ajis02-180	68	13	individual	individual	ADJ
ajis02-180	68	14	customers	customer	NOUN
ajis02-180	68	15	.	.	PUNCT
ajis02-180	69	1	transformation	transformation	NOUN
ajis02-180	69	2	also	also	ADV
ajis02-180	69	3	encompasses	encompass	VERB
ajis02-180	69	4	non	non	ADJ
ajis02-180	69	5	technical	technical	ADJ
ajis02-180	69	6	issues	issue	NOUN
ajis02-180	69	7	such	such	ADJ
ajis02-180	69	8	as	as	ADP
ajis02-180	69	9	organisational	organisational	ADJ
ajis02-180	69	10	culture	culture	NOUN
ajis02-180	69	11	.	.	PUNCT
ajis02-180	70	1	table	table	NOUN
ajis02-180	70	2	1	1	NUM
ajis02-180	70	3	provides	provide	VERB
ajis02-180	70	4	a	a	DET
ajis02-180	70	5	comparative	comparative	ADJ
ajis02-180	70	6	summary	summary	NOUN
ajis02-180	70	7	from	from	ADP
ajis02-180	70	8	a	a	DET
ajis02-180	70	9	number	number	NOUN
ajis02-180	70	10	of	of	ADP
ajis02-180	70	11	areas	area	NOUN
ajis02-180	70	12	relative	relative	ADJ
ajis02-180	70	13	to	to	ADP
ajis02-180	70	14	crm	crm	VERB
ajis02-180	70	15	within	within	ADP
ajis02-180	70	16	each	each	PRON
ajis02-180	70	17	of	of	ADP
ajis02-180	70	18	the	the	DET
ajis02-180	70	19	stages	stage	NOUN
ajis02-180	70	20	.	.	PUNCT
ajis02-180	71	1	areas	area	NOUN
ajis02-180	71	2	stage	stage	VERB
ajis02-180	71	3	1	1	NUM
ajis02-180	71	4	stage	stage	NOUN
ajis02-180	71	5	2	2	NUM
ajis02-180	71	6	stage	stage	NOUN
ajis02-180	71	7	3	3	NUM
ajis02-180	71	8	operations	operation	NOUN
ajis02-180	71	9	analytic	analytic	ADJ
ajis02-180	71	10	collaborative	collaborative	ADJ
ajis02-180	71	11	infrastructure	infrastructure	NOUN
ajis02-180	71	12	localised	localise	VERB
ajis02-180	71	13	departments	department	NOUN
ajis02-180	71	14	crm	crm	PROPN
ajis02-180	71	15	infrastructure	infrastructure	PROPN
ajis02-180	71	16	organisation	organisation	PROPN
ajis02-180	71	17	transformation	transformation	NOUN
ajis02-180	71	18	sponsorship	sponsorship	NOUN
ajis02-180	71	19	departmental	departmental	ADJ
ajis02-180	71	20	level	level	NOUN
ajis02-180	71	21	corporate	corporate	ADJ
ajis02-180	71	22	it	it	PRON
ajis02-180	71	23	top	top	ADJ
ajis02-180	71	24	management	management	NOUN
ajis02-180	71	25	involving	involve	VERB
ajis02-180	71	26	all	all	DET
ajis02-180	71	27	levels	level	NOUN
ajis02-180	71	28	of	of	ADP
ajis02-180	71	29	the	the	DET
ajis02-180	71	30	organisation	organisation	NOUN
ajis02-180	71	31	applications	application	NOUN
ajis02-180	71	32	multiple	multiple	ADJ
ajis02-180	71	33	individual	individual	ADJ
ajis02-180	71	34	many	many	ADJ
ajis02-180	71	35	individual	individual	ADJ
ajis02-180	71	36	new	new	ADJ
ajis02-180	71	37	to	to	PART
ajis02-180	71	38	support	support	VERB
ajis02-180	71	39	changed	change	VERB
ajis02-180	71	40	business	business	NOUN
ajis02-180	71	41	practices	practice	NOUN
ajis02-180	71	42	data	datum	NOUN
ajis02-180	71	43	limited	limit	VERB
ajis02-180	71	44	in	in	ADP
ajis02-180	71	45	scope	scope	NOUN
ajis02-180	71	46	&	&	CCONJ
ajis02-180	71	47	volume	volume	NOUN
ajis02-180	71	48	large	large	ADJ
ajis02-180	71	49	from	from	ADP
ajis02-180	71	50	a	a	DET
ajis02-180	71	51	disparate	disparate	ADJ
ajis02-180	71	52	source	source	NOUN
ajis02-180	71	53	of	of	ADP
ajis02-180	71	54	systems	system	NOUN
ajis02-180	71	55	changing	change	VERB
ajis02-180	71	56	data	datum	NOUN
ajis02-180	71	57	infrastructure	infrastructure	NOUN
ajis02-180	71	58	users	user	NOUN
ajis02-180	71	59	limited	limit	VERB
ajis02-180	71	60	(	(	PUNCT
ajis02-180	71	61	small	small	ADJ
ajis02-180	71	62	group	group	NOUN
ajis02-180	71	63	)	)	PUNCT
ajis02-180	71	64	growing	grow	VERB
ajis02-180	71	65	user	user	NOUN
ajis02-180	71	66	base	base	NOUN
ajis02-180	71	67	nearly	nearly	ADV
ajis02-180	71	68	all	all	PRON
ajis02-180	71	69	personnel	personnel	NOUN
ajis02-180	71	70	involved	involve	VERB
ajis02-180	71	71	benefits	benefit	NOUN
ajis02-180	71	72	productivity	productivity	NOUN
ajis02-180	71	73	improvements	improvement	NOUN
ajis02-180	71	74	:	:	PUNCT
ajis02-180	71	75	greater	great	ADJ
ajis02-180	71	76	local	local	ADJ
ajis02-180	71	77	revenues	revenue	NOUN
ajis02-180	71	78	and	and	CCONJ
ajis02-180	71	79	profits	profit	NOUN
ajis02-180	71	80	cost	cost	VERB
ajis02-180	71	81	savings	saving	NOUN
ajis02-180	71	82	from	from	ADP
ajis02-180	71	83	infrastructure	infrastructure	NOUN
ajis02-180	71	84	consolidation	consolidation	NOUN
ajis02-180	71	85	potential	potential	NOUN
ajis02-180	71	86	for	for	ADP
ajis02-180	71	87	great	great	ADJ
ajis02-180	71	88	increases	increase	NOUN
ajis02-180	71	89	in	in	ADP
ajis02-180	71	90	revenues	revenue	NOUN
ajis02-180	71	91	and	and	CCONJ
ajis02-180	71	92	profits	profit	NOUN
ajis02-180	71	93	cost	cost	VERB
ajis02-180	71	94	low	low	ADJ
ajis02-180	71	95	medium	medium	ADJ
ajis02-180	71	96	-	-	PUNCT
ajis02-180	71	97	high	high	ADJ
ajis02-180	71	98	expensive	expensive	ADJ
ajis02-180	71	99	risk	risk	NOUN
ajis02-180	71	100	low	low	ADJ
ajis02-180	71	101	medium	medium	ADJ
ajis02-180	71	102	high	high	ADJ
ajis02-180	71	103	table	table	NOUN
ajis02-180	71	104	1	1	NUM
ajis02-180	71	105	:	:	PUNCT
ajis02-180	71	106	scope	scope	NOUN
ajis02-180	71	107	of	of	ADP
ajis02-180	71	108	the	the	DET
ajis02-180	71	109	3	3	NUM
ajis02-180	71	110	stages	stage	NOUN
ajis02-180	71	111	of	of	ADP
ajis02-180	71	112	crm	crm	PROPN
ajis02-180	71	113	(	(	PUNCT
ajis02-180	71	114	karimi	karimi	PROPN
ajis02-180	71	115	,	,	PUNCT
ajis02-180	71	116	somers	somer	NOUN
ajis02-180	71	117	and	and	CCONJ
ajis02-180	71	118	gupta	gupta	PROPN
ajis02-180	71	119	,	,	PUNCT
ajis02-180	71	120	2001	2001	NUM
ajis02-180	71	121	)	)	PUNCT
ajis02-180	71	122	australasian	australasian	ADJ
ajis02-180	71	123	journal	journal	NOUN
ajis02-180	71	124	of	of	ADP
ajis02-180	71	125	information	information	NOUN
ajis02-180	71	126	systems	system	NOUN
ajis02-180	71	127	volume	volume	NOUN
ajis02-180	71	128	15	15	NUM
ajis02-180	71	129	number	number	NOUN
ajis02-180	71	130	1	1	NUM
ajis02-180	71	131	december	december	PROPN
ajis02-180	71	132	2007	2007	NUM
ajis02-180	71	133	81	81	NUM
ajis02-180	71	134	customer	customer	NOUN
ajis02-180	71	135	service	service	NOUN
ajis02-180	71	136	topology	topology	NOUN
ajis02-180	71	137	karimi	karimi	PROPN
ajis02-180	71	138	,	,	PUNCT
ajis02-180	71	139	somers	somer	NOUN
ajis02-180	71	140	and	and	CCONJ
ajis02-180	71	141	gupta	gupta	PROPN
ajis02-180	71	142	(	(	PUNCT
ajis02-180	71	143	2001	2001	NUM
ajis02-180	71	144	)	)	PUNCT
ajis02-180	71	145	also	also	ADV
ajis02-180	71	146	established	establish	VERB
ajis02-180	71	147	a	a	DET
ajis02-180	71	148	customer	customer	NOUN
ajis02-180	71	149	service	service	NOUN
ajis02-180	71	150	topology	topology	NOUN
ajis02-180	71	151	wherein	wherein	SCONJ
ajis02-180	71	152	the	the	DET
ajis02-180	71	153	progress	progress	NOUN
ajis02-180	71	154	of	of	ADP
ajis02-180	71	155	organisations	organisation	NOUN
ajis02-180	71	156	towards	towards	ADP
ajis02-180	71	157	collaborative	collaborative	ADJ
ajis02-180	71	158	crm	crm	PROPN
ajis02-180	71	159	could	could	AUX
ajis02-180	71	160	be	be	AUX
ajis02-180	71	161	classified	classify	VERB
ajis02-180	71	162	according	accord	VERB
ajis02-180	71	163	to	to	ADP
ajis02-180	71	164	one	one	NUM
ajis02-180	71	165	of	of	ADP
ajis02-180	71	166	four	four	NUM
ajis02-180	71	167	quadrants	quadrant	NOUN
ajis02-180	71	168	.	.	PUNCT
ajis02-180	72	1	the	the	DET
ajis02-180	72	2	application	application	NOUN
ajis02-180	72	3	of	of	ADP
ajis02-180	72	4	this	this	DET
ajis02-180	72	5	topology	topology	NOUN
ajis02-180	72	6	enables	enable	VERB
ajis02-180	72	7	organisations	organisation	NOUN
ajis02-180	72	8	to	to	PART
ajis02-180	72	9	be	be	AUX
ajis02-180	72	10	defined	define	VERB
ajis02-180	72	11	as	as	ADP
ajis02-180	72	12	it	it	PRON
ajis02-180	72	13	leaders	leader	NOUN
ajis02-180	72	14	,	,	PUNCT
ajis02-180	72	15	it	it	PRON
ajis02-180	72	16	enabled	enable	VERB
ajis02-180	72	17	customer	customer	NOUN
ajis02-180	72	18	focus	focus	NOUN
ajis02-180	72	19	organisations	organisation	NOUN
ajis02-180	72	20	,	,	PUNCT
ajis02-180	72	21	it	it	PRON
ajis02-180	72	22	enabled	enable	VERB
ajis02-180	72	23	operations	operation	NOUN
ajis02-180	72	24	focus	focus	NOUN
ajis02-180	72	25	organisations	organisation	NOUN
ajis02-180	72	26	and	and	CCONJ
ajis02-180	72	27	it	it	PRON
ajis02-180	72	28	laggards	laggard	NOUN
ajis02-180	72	29	.	.	PUNCT
ajis02-180	73	1	as	as	SCONJ
ajis02-180	73	2	figure	figure	NOUN
ajis02-180	73	3	1	1	NUM
ajis02-180	73	4	shows	show	NOUN
ajis02-180	73	5	,	,	PUNCT
ajis02-180	73	6	an	an	DET
ajis02-180	73	7	“	"	PUNCT
ajis02-180	73	8	it	it	PRON
ajis02-180	73	9	leader	leader	NOUN
ajis02-180	73	10	”	"	PUNCT
ajis02-180	73	11	organisation	organisation	NOUN
ajis02-180	73	12	needs	need	VERB
ajis02-180	73	13	to	to	PART
ajis02-180	73	14	score	score	VERB
ajis02-180	73	15	above	above	ADP
ajis02-180	73	16	average	average	NOUN
ajis02-180	73	17	on	on	ADP
ajis02-180	73	18	both	both	DET
ajis02-180	73	19	customer	customer	NOUN
ajis02-180	73	20	and	and	CCONJ
ajis02-180	73	21	operations	operation	NOUN
ajis02-180	73	22	focus	focus	VERB
ajis02-180	73	23	.	.	PUNCT
ajis02-180	74	1	“	"	PUNCT
ajis02-180	74	2	it	it	PRON
ajis02-180	74	3	-	-	PUNCT
ajis02-180	74	4	enabled	enable	VERB
ajis02-180	74	5	customer	customer	NOUN
ajis02-180	74	6	focussed	focusse	VERB
ajis02-180	74	7	”	"	PUNCT
ajis02-180	74	8	organisations	organisation	NOUN
ajis02-180	74	9	are	be	AUX
ajis02-180	74	10	established	establish	VERB
ajis02-180	74	11	on	on	ADP
ajis02-180	74	12	the	the	DET
ajis02-180	74	13	basis	basis	NOUN
ajis02-180	74	14	of	of	ADP
ajis02-180	74	15	having	have	VERB
ajis02-180	74	16	an	an	DET
ajis02-180	74	17	above	above	ADJ
ajis02-180	74	18	average	average	ADJ
ajis02-180	74	19	result	result	NOUN
ajis02-180	74	20	for	for	ADP
ajis02-180	74	21	customer	customer	NOUN
ajis02-180	74	22	focus	focus	NOUN
ajis02-180	74	23	and	and	CCONJ
ajis02-180	74	24	a	a	DET
ajis02-180	74	25	below	below	ADP
ajis02-180	74	26	average	average	ADJ
ajis02-180	74	27	result	result	NOUN
ajis02-180	74	28	for	for	ADP
ajis02-180	74	29	operations	operation	NOUN
ajis02-180	74	30	focus	focus	VERB
ajis02-180	74	31	.	.	PUNCT
ajis02-180	75	1	an	an	DET
ajis02-180	75	2	“	"	PUNCT
ajis02-180	75	3	it	it	PRON
ajis02-180	75	4	-	-	PUNCT
ajis02-180	75	5	enabled	enable	VERB
ajis02-180	75	6	operations	operation	NOUN
ajis02-180	75	7	”	"	PUNCT
ajis02-180	75	8	focused	focus	VERB
ajis02-180	75	9	organisation	organisation	NOUN
ajis02-180	75	10	is	be	AUX
ajis02-180	75	11	one	one	NUM
ajis02-180	75	12	that	that	PRON
ajis02-180	75	13	is	be	AUX
ajis02-180	75	14	above	above	ADP
ajis02-180	75	15	average	average	NOUN
ajis02-180	75	16	for	for	ADP
ajis02-180	75	17	operations	operation	NOUN
ajis02-180	75	18	focus	focus	VERB
ajis02-180	75	19	and	and	CCONJ
ajis02-180	75	20	below	below	ADP
ajis02-180	75	21	average	average	ADJ
ajis02-180	75	22	focus	focus	NOUN
ajis02-180	75	23	for	for	ADP
ajis02-180	75	24	customer	customer	NOUN
ajis02-180	75	25	focus	focus	NOUN
ajis02-180	75	26	.	.	PUNCT
ajis02-180	76	1	finally	finally	ADV
ajis02-180	76	2	,	,	PUNCT
ajis02-180	76	3	“	"	PUNCT
ajis02-180	76	4	it	it	PRON
ajis02-180	76	5	-	-	PUNCT
ajis02-180	76	6	laggard	laggard	NOUN
ajis02-180	76	7	”	"	PUNCT
ajis02-180	76	8	organisations	organisation	NOUN
ajis02-180	76	9	score	score	VERB
ajis02-180	76	10	below	below	ADP
ajis02-180	76	11	average	average	NOUN
ajis02-180	76	12	on	on	ADP
ajis02-180	76	13	both	both	CCONJ
ajis02-180	76	14	customer	customer	NOUN
ajis02-180	76	15	and	and	CCONJ
ajis02-180	76	16	operations	operation	NOUN
ajis02-180	76	17	focus	focus	VERB
ajis02-180	76	18	.	.	PUNCT
ajis02-180	77	1	integrating	integrate	VERB
ajis02-180	77	2	figure	figure	NOUN
ajis02-180	77	3	1	1	NUM
ajis02-180	77	4	with	with	ADP
ajis02-180	77	5	table	table	NOUN
ajis02-180	77	6	1	1	NUM
ajis02-180	77	7	suggests	suggest	VERB
ajis02-180	77	8	that	that	SCONJ
ajis02-180	77	9	it	it	PRON
ajis02-180	77	10	-	-	PUNCT
ajis02-180	77	11	laggard	laggard	NOUN
ajis02-180	77	12	organisations	organisation	NOUN
ajis02-180	77	13	fall	fall	VERB
ajis02-180	77	14	within	within	ADP
ajis02-180	77	15	stage	stage	NOUN
ajis02-180	77	16	1	1	NUM
ajis02-180	77	17	of	of	ADP
ajis02-180	77	18	crm	crm	NOUN
ajis02-180	77	19	implementation	implementation	NOUN
ajis02-180	77	20	.	.	PUNCT
ajis02-180	78	1	organisations	organisation	NOUN
ajis02-180	78	2	determined	determine	VERB
ajis02-180	78	3	to	to	PART
ajis02-180	78	4	be	be	AUX
ajis02-180	78	5	either	either	CCONJ
ajis02-180	78	6	it	it	PRON
ajis02-180	78	7	enabled	enable	VERB
ajis02-180	78	8	customer	customer	NOUN
ajis02-180	78	9	or	or	CCONJ
ajis02-180	78	10	operations	operation	NOUN
ajis02-180	78	11	focus	focus	NOUN
ajis02-180	78	12	are	be	AUX
ajis02-180	78	13	at	at	ADP
ajis02-180	78	14	stage	stage	NOUN
ajis02-180	78	15	2	2	NUM
ajis02-180	78	16	,	,	PUNCT
ajis02-180	78	17	while	while	SCONJ
ajis02-180	78	18	it	it	PRON
ajis02-180	78	19	leaders	leader	NOUN
ajis02-180	78	20	are	be	AUX
ajis02-180	78	21	at	at	ADP
ajis02-180	78	22	the	the	DET
ajis02-180	78	23	final	final	ADJ
ajis02-180	78	24	,	,	PUNCT
ajis02-180	78	25	stage	stage	NOUN
ajis02-180	78	26	3	3	NUM
ajis02-180	78	27	,	,	PUNCT
ajis02-180	78	28	collaborative	collaborative	ADJ
ajis02-180	78	29	crm	crm	PROPN
ajis02-180	78	30	.	.	PUNCT
ajis02-180	79	1	figure	figure	VERB
ajis02-180	79	2	1	1	NUM
ajis02-180	79	3	:	:	PUNCT
ajis02-180	79	4	customer	customer	NOUN
ajis02-180	79	5	service	service	NOUN
ajis02-180	79	6	ttopology	ttopology	NOUN
ajis02-180	79	7	(	(	PUNCT
ajis02-180	79	8	karimi	karimi	PROPN
ajis02-180	79	9	,	,	PUNCT
ajis02-180	79	10	somers	somers	PROPN
ajis02-180	79	11	&	&	CCONJ
ajis02-180	79	12	gupta	gupta	PROPN
ajis02-180	79	13	,	,	PUNCT
ajis02-180	79	14	2001:130	2001:130	NOUN
ajis02-180	79	15	)	)	PUNCT
ajis02-180	79	16	.	.	PUNCT
ajis02-180	80	1	karimi	karimi	PROPN
ajis02-180	80	2	,	,	PUNCT
ajis02-180	80	3	somers	somer	NOUN
ajis02-180	80	4	and	and	CCONJ
ajis02-180	80	5	gupta	gupta	PROPN
ajis02-180	80	6	(	(	PUNCT
ajis02-180	80	7	2001	2001	NUM
ajis02-180	80	8	)	)	PUNCT
ajis02-180	80	9	,	,	PUNCT
ajis02-180	80	10	also	also	ADV
ajis02-180	80	11	link	link	VERB
ajis02-180	80	12	their	their	PRON
ajis02-180	80	13	customer	customer	NOUN
ajis02-180	80	14	service	service	NOUN
ajis02-180	80	15	topology	topology	NOUN
ajis02-180	80	16	with	with	ADP
ajis02-180	80	17	it	it	PRON
ajis02-180	80	18	management	management	NOUN
ajis02-180	80	19	practices	practice	NOUN
ajis02-180	80	20	.	.	PUNCT
ajis02-180	81	1	in	in	ADP
ajis02-180	81	2	so	so	ADV
ajis02-180	81	3	doing	do	VERB
ajis02-180	81	4	,	,	PUNCT
ajis02-180	81	5	they	they	PRON
ajis02-180	81	6	go	go	VERB
ajis02-180	81	7	beyond	beyond	ADP
ajis02-180	81	8	the	the	DET
ajis02-180	81	9	basic	basic	ADJ
ajis02-180	81	10	operations	operation	NOUN
ajis02-180	81	11	or	or	CCONJ
ajis02-180	81	12	customer	customer	NOUN
ajis02-180	81	13	focus	focus	NOUN
ajis02-180	81	14	to	to	PART
ajis02-180	81	15	identify	identify	VERB
ajis02-180	81	16	it	it	PRON
ajis02-180	81	17	management	management	NOUN
ajis02-180	81	18	sophistication	sophistication	NOUN
ajis02-180	81	19	and	and	CCONJ
ajis02-180	81	20	the	the	DET
ajis02-180	81	21	role	role	NOUN
ajis02-180	81	22	of	of	ADP
ajis02-180	81	23	the	the	DET
ajis02-180	81	24	it	it	PRON
ajis02-180	81	25	leader	leader	NOUN
ajis02-180	81	26	as	as	ADP
ajis02-180	81	27	important	important	ADJ
ajis02-180	81	28	measures	measure	NOUN
ajis02-180	81	29	of	of	ADP
ajis02-180	81	30	it	it	PRON
ajis02-180	81	31	management	management	NOUN
ajis02-180	81	32	practice	practice	NOUN
ajis02-180	81	33	.	.	PUNCT
ajis02-180	82	1	it	it	PRON
ajis02-180	82	2	management	management	NOUN
ajis02-180	82	3	sophistication	sophistication	NOUN
ajis02-180	82	4	is	be	AUX
ajis02-180	82	5	broken	break	VERB
ajis02-180	82	6	down	down	ADP
ajis02-180	82	7	into	into	ADP
ajis02-180	82	8	four	four	NUM
ajis02-180	82	9	dimensions	dimension	NOUN
ajis02-180	82	10	:	:	PUNCT
ajis02-180	82	11	it	it	PRON
ajis02-180	82	12	planning	plan	VERB
ajis02-180	82	13	,	,	PUNCT
ajis02-180	82	14	it	it	PRON
ajis02-180	82	15	control	control	VERB
ajis02-180	82	16	,	,	PUNCT
ajis02-180	82	17	it	it	PRON
ajis02-180	82	18	organisation	organisation	NOUN
ajis02-180	82	19	and	and	CCONJ
ajis02-180	82	20	it	it	PRON
ajis02-180	82	21	integration	integration	NOUN
ajis02-180	82	22	.	.	PUNCT
ajis02-180	83	1	within	within	ADP
ajis02-180	83	2	this	this	DET
ajis02-180	83	3	context	context	NOUN
ajis02-180	83	4	,	,	PUNCT
ajis02-180	83	5	it	it	PRON
ajis02-180	83	6	planning	planning	NOUN
ajis02-180	83	7	involves	involve	VERB
ajis02-180	83	8	the	the	DET
ajis02-180	83	9	long	long	ADJ
ajis02-180	83	10	-	-	PUNCT
ajis02-180	83	11	term	term	NOUN
ajis02-180	83	12	strategic	strategic	ADJ
ajis02-180	83	13	application	application	NOUN
ajis02-180	83	14	of	of	ADP
ajis02-180	83	15	it	it	PRON
ajis02-180	83	16	.	.	PUNCT
ajis02-180	84	1	this	this	PRON
ajis02-180	84	2	implies	imply	VERB
ajis02-180	84	3	a	a	DET
ajis02-180	84	4	shift	shift	NOUN
ajis02-180	84	5	from	from	ADP
ajis02-180	84	6	a	a	DET
ajis02-180	84	7	focus	focus	NOUN
ajis02-180	84	8	on	on	ADP
ajis02-180	84	9	a	a	DET
ajis02-180	84	10	computing	computing	NOUN
ajis02-180	84	11	plan	plan	NOUN
ajis02-180	84	12	based	base	VERB
ajis02-180	84	13	on	on	ADP
ajis02-180	84	14	technology	technology	NOUN
ajis02-180	84	15	to	to	ADP
ajis02-180	84	16	the	the	DET
ajis02-180	84	17	alignment	alignment	NOUN
ajis02-180	84	18	of	of	ADP
ajis02-180	84	19	it	it	PRON
ajis02-180	84	20	with	with	ADP
ajis02-180	84	21	the	the	DET
ajis02-180	84	22	business	business	NOUN
ajis02-180	84	23	objectives	objective	NOUN
ajis02-180	84	24	of	of	ADP
ajis02-180	84	25	the	the	DET
ajis02-180	84	26	organisation	organisation	NOUN
ajis02-180	84	27	.	.	PUNCT
ajis02-180	85	1	it	it	PRON
ajis02-180	85	2	control	control	NOUN
ajis02-180	85	3	describes	describe	VERB
ajis02-180	85	4	the	the	DET
ajis02-180	85	5	formal	formal	ADJ
ajis02-180	85	6	procedures	procedure	NOUN
ajis02-180	85	7	that	that	PRON
ajis02-180	85	8	need	need	VERB
ajis02-180	85	9	to	to	PART
ajis02-180	85	10	be	be	AUX
ajis02-180	85	11	in	in	ADP
ajis02-180	85	12	place	place	NOUN
ajis02-180	85	13	so	so	SCONJ
ajis02-180	85	14	it	it	PRON
ajis02-180	85	15	’s	’	VERB
ajis02-180	85	16	potential	potential	ADJ
ajis02-180	85	17	for	for	ADP
ajis02-180	85	18	impact	impact	NOUN
ajis02-180	85	19	on	on	ADP
ajis02-180	85	20	customer	customer	NOUN
ajis02-180	85	21	focus	focus	NOUN
ajis02-180	85	22	(	(	PUNCT
ajis02-180	85	23	customer	customer	NOUN
ajis02-180	85	24	focus	focus	NOUN
ajis02-180	85	25	(	(	PUNCT
ajis02-180	85	26	cf	cf	NOUN
ajis02-180	85	27	)	)	PUNCT
ajis02-180	85	28	)	)	PUNCT
ajis02-180	85	29	customer	customer	NOUN
ajis02-180	85	30	service	service	NOUN
ajis02-180	85	31	topology	topology	NOUN
ajis02-180	86	1	it	it	PRON
ajis02-180	86	2	’s	’	VERB
ajis02-180	86	3	potential	potential	ADJ
ajis02-180	86	4	impact	impact	NOUN
ajis02-180	86	5	on	on	ADP
ajis02-180	86	6	operations	operation	NOUN
ajis02-180	86	7	operations	operation	NOUN
ajis02-180	86	8	focus	focus	VERB
ajis02-180	86	9	(	(	PUNCT
ajis02-180	86	10	of	of	ADP
ajis02-180	86	11	)	)	PUNCT
ajis02-180	86	12	high	high	ADJ
ajis02-180	86	13	high	high	ADJ
ajis02-180	86	14	low	low	ADJ
ajis02-180	86	15	3	3	NUM
ajis02-180	86	16	it	it	PRON
ajis02-180	86	17	enabled	enable	VERB
ajis02-180	86	18	operations	operation	NOUN
ajis02-180	86	19	focus	focus	NOUN
ajis02-180	86	20	organisations	organisation	NOUN
ajis02-180	86	21	1	1	NUM
ajis02-180	86	22	it	it	NOUN
ajis02-180	86	23	-	-	PUNCT
ajis02-180	86	24	leader	leader	NOUN
ajis02-180	86	25	organisations	organisation	NOUN
ajis02-180	86	26	4	4	NUM
ajis02-180	86	27	itlaggard	itlaggard	NOUN
ajis02-180	86	28	organisations	organisation	NOUN
ajis02-180	86	29	2	2	NUM
ajis02-180	86	30	it	it	PRON
ajis02-180	86	31	enabled	enable	VERB
ajis02-180	86	32	customer	customer	NOUN
ajis02-180	86	33	focus	focus	NOUN
ajis02-180	86	34	organisations	organisation	NOUN
ajis02-180	86	35	australasian	australasian	ADJ
ajis02-180	86	36	journal	journal	NOUN
ajis02-180	86	37	of	of	ADP
ajis02-180	86	38	information	information	NOUN
ajis02-180	86	39	systems	system	NOUN
ajis02-180	86	40	volume	volume	NOUN
ajis02-180	86	41	15	15	NUM
ajis02-180	86	42	number	number	NOUN
ajis02-180	86	43	1	1	NUM
ajis02-180	86	44	december	december	PROPN
ajis02-180	86	45	2007	2007	NUM
ajis02-180	86	46	82	82	NUM
ajis02-180	86	47	the	the	DET
ajis02-180	86	48	performance	performance	NOUN
ajis02-180	86	49	of	of	ADP
ajis02-180	86	50	it	it	PRON
ajis02-180	86	51	can	can	AUX
ajis02-180	86	52	be	be	AUX
ajis02-180	86	53	formally	formally	ADV
ajis02-180	86	54	defined	define	VERB
ajis02-180	86	55	and	and	CCONJ
ajis02-180	86	56	monitored	monitor	VERB
ajis02-180	86	57	.	.	PUNCT
ajis02-180	87	1	this	this	DET
ajis02-180	87	2	procedure	procedure	NOUN
ajis02-180	87	3	needs	need	VERB
ajis02-180	87	4	to	to	PART
ajis02-180	87	5	have	have	AUX
ajis02-180	87	6	established	establish	VERB
ajis02-180	87	7	guidelines	guideline	NOUN
ajis02-180	87	8	as	as	ADP
ajis02-180	87	9	to	to	ADP
ajis02-180	87	10	how	how	SCONJ
ajis02-180	87	11	this	this	PRON
ajis02-180	87	12	should	should	AUX
ajis02-180	87	13	be	be	AUX
ajis02-180	87	14	conducted	conduct	VERB
ajis02-180	87	15	.	.	PUNCT
ajis02-180	88	1	it	it	PRON
ajis02-180	88	2	organisation	organisation	NOUN
ajis02-180	88	3	focuses	focus	VERB
ajis02-180	88	4	on	on	ADP
ajis02-180	88	5	how	how	SCONJ
ajis02-180	88	6	it	it	PRON
ajis02-180	88	7	is	be	AUX
ajis02-180	88	8	handled	handle	VERB
ajis02-180	88	9	within	within	ADP
ajis02-180	88	10	the	the	DET
ajis02-180	88	11	organisation	organisation	NOUN
ajis02-180	88	12	.	.	PUNCT
ajis02-180	89	1	rather	rather	ADV
ajis02-180	89	2	than	than	ADP
ajis02-180	89	3	being	be	AUX
ajis02-180	89	4	a	a	DET
ajis02-180	89	5	stand	stand	VERB
ajis02-180	89	6	-	-	PUNCT
ajis02-180	89	7	alone	alone	ADV
ajis02-180	89	8	component	component	NOUN
ajis02-180	89	9	of	of	ADP
ajis02-180	89	10	the	the	DET
ajis02-180	89	11	organisation	organisation	NOUN
ajis02-180	89	12	it	it	PRON
ajis02-180	89	13	needs	need	VERB
ajis02-180	89	14	to	to	PART
ajis02-180	89	15	be	be	AUX
ajis02-180	89	16	incorporated	incorporate	VERB
ajis02-180	89	17	into	into	ADP
ajis02-180	89	18	the	the	DET
ajis02-180	89	19	business	business	NOUN
ajis02-180	89	20	units	unit	NOUN
ajis02-180	89	21	to	to	PART
ajis02-180	89	22	support	support	VERB
ajis02-180	89	23	the	the	DET
ajis02-180	89	24	business	business	NOUN
ajis02-180	89	25	objectives	objective	NOUN
ajis02-180	89	26	.	.	PUNCT
ajis02-180	90	1	in	in	ADP
ajis02-180	90	2	more	more	ADJ
ajis02-180	90	3	crm	crm	NOUN
ajis02-180	90	4	advanced	advanced	ADJ
ajis02-180	90	5	organisations	organisation	NOUN
ajis02-180	90	6	a	a	DET
ajis02-180	90	7	high	high	ADJ
ajis02-180	90	8	degree	degree	NOUN
ajis02-180	90	9	of	of	ADP
ajis02-180	90	10	it	it	PRON
ajis02-180	90	11	integration	integration	NOUN
ajis02-180	90	12	is	be	AUX
ajis02-180	90	13	an	an	DET
ajis02-180	90	14	essential	essential	ADJ
ajis02-180	90	15	prerequisite	prerequisite	NOUN
ajis02-180	90	16	to	to	PART
ajis02-180	90	17	achieve	achieve	VERB
ajis02-180	90	18	holistic	holistic	ADJ
ajis02-180	90	19	crm	crm	NOUN
ajis02-180	90	20	.	.	PUNCT
ajis02-180	91	1	the	the	DET
ajis02-180	91	2	role	role	NOUN
ajis02-180	91	3	of	of	ADP
ajis02-180	91	4	the	the	DET
ajis02-180	91	5	it	it	NOUN
ajis02-180	91	6	leader	leader	NOUN
ajis02-180	91	7	is	be	AUX
ajis02-180	91	8	seen	see	VERB
ajis02-180	91	9	as	as	ADP
ajis02-180	91	10	crucial	crucial	ADJ
ajis02-180	91	11	for	for	ADP
ajis02-180	91	12	the	the	DET
ajis02-180	91	13	successful	successful	ADJ
ajis02-180	91	14	implementation	implementation	NOUN
ajis02-180	91	15	of	of	ADP
ajis02-180	91	16	collaborative	collaborative	ADJ
ajis02-180	91	17	crm	crm	PROPN
ajis02-180	91	18	.	.	PUNCT
ajis02-180	92	1	the	the	DET
ajis02-180	92	2	person	person	NOUN
ajis02-180	92	3	working	work	VERB
ajis02-180	92	4	in	in	ADP
ajis02-180	92	5	this	this	DET
ajis02-180	92	6	capacity	capacity	NOUN
ajis02-180	92	7	needs	need	VERB
ajis02-180	92	8	to	to	PART
ajis02-180	92	9	be	be	AUX
ajis02-180	92	10	a	a	DET
ajis02-180	92	11	corporate	corporate	ADJ
ajis02-180	92	12	member	member	NOUN
ajis02-180	92	13	in	in	ADP
ajis02-180	92	14	the	the	DET
ajis02-180	92	15	organisation	organisation	NOUN
ajis02-180	92	16	who	who	PRON
ajis02-180	92	17	has	have	VERB
ajis02-180	92	18	a	a	DET
ajis02-180	92	19	comprehensive	comprehensive	ADJ
ajis02-180	92	20	understanding	understanding	NOUN
ajis02-180	92	21	of	of	ADP
ajis02-180	92	22	the	the	DET
ajis02-180	92	23	business	business	NOUN
ajis02-180	92	24	and	and	CCONJ
ajis02-180	92	25	works	work	VERB
ajis02-180	92	26	closely	closely	ADV
ajis02-180	92	27	with	with	ADP
ajis02-180	92	28	top	top	ADJ
ajis02-180	92	29	management	management	NOUN
ajis02-180	92	30	.	.	PUNCT
ajis02-180	93	1	in	in	ADP
ajis02-180	93	2	addition	addition	NOUN
ajis02-180	93	3	,	,	PUNCT
ajis02-180	93	4	the	the	DET
ajis02-180	93	5	it	it	PRON
ajis02-180	93	6	leader	leader	NOUN
ajis02-180	93	7	needs	need	VERB
ajis02-180	93	8	to	to	PART
ajis02-180	93	9	be	be	AUX
ajis02-180	93	10	capable	capable	ADJ
ajis02-180	93	11	of	of	ADP
ajis02-180	93	12	delivering	deliver	VERB
ajis02-180	93	13	it	it	PRON
ajis02-180	93	14	solutions	solution	NOUN
ajis02-180	93	15	to	to	PART
ajis02-180	93	16	support	support	VERB
ajis02-180	93	17	the	the	DET
ajis02-180	93	18	organisation	organisation	NOUN
ajis02-180	93	19	achieve	achieve	VERB
ajis02-180	93	20	its	its	PRON
ajis02-180	93	21	objectives	objective	NOUN
ajis02-180	93	22	.	.	PUNCT
ajis02-180	94	1	this	this	PRON
ajis02-180	94	2	implies	imply	VERB
ajis02-180	94	3	that	that	SCONJ
ajis02-180	94	4	the	the	DET
ajis02-180	94	5	role	role	NOUN
ajis02-180	94	6	of	of	ADP
ajis02-180	94	7	the	the	DET
ajis02-180	94	8	it	it	NOUN
ajis02-180	94	9	leader	leader	NOUN
ajis02-180	94	10	is	be	AUX
ajis02-180	94	11	not	not	PART
ajis02-180	94	12	simply	simply	ADV
ajis02-180	94	13	that	that	PRON
ajis02-180	94	14	of	of	ADP
ajis02-180	94	15	a	a	DET
ajis02-180	94	16	technical	technical	ADJ
ajis02-180	94	17	manager	manager	NOUN
ajis02-180	94	18	,	,	PUNCT
ajis02-180	94	19	but	but	CCONJ
ajis02-180	94	20	that	that	PRON
ajis02-180	94	21	of	of	ADP
ajis02-180	94	22	an	an	DET
ajis02-180	94	23	innovative	innovative	ADJ
ajis02-180	94	24	business	business	NOUN
ajis02-180	94	25	leader	leader	NOUN
ajis02-180	94	26	.	.	PUNCT
ajis02-180	95	1	in	in	ADP
ajis02-180	95	2	their	their	PRON
ajis02-180	95	3	study	study	NOUN
ajis02-180	95	4	of	of	ADP
ajis02-180	95	5	213	213	NUM
ajis02-180	95	6	it	it	PRON
ajis02-180	95	7	leaders	leader	NOUN
ajis02-180	95	8	in	in	ADP
ajis02-180	95	9	the	the	DET
ajis02-180	95	10	u.s	u.s	PROPN
ajis02-180	95	11	.	.	PROPN
ajis02-180	95	12	financial	financial	PROPN
ajis02-180	95	13	services	service	NOUN
ajis02-180	95	14	industry	industry	NOUN
ajis02-180	95	15	,	,	PUNCT
ajis02-180	95	16	karimi	karimi	PROPN
ajis02-180	95	17	,	,	PUNCT
ajis02-180	95	18	somers	somer	NOUN
ajis02-180	95	19	and	and	CCONJ
ajis02-180	95	20	gupta	gupta	PROPN
ajis02-180	95	21	(	(	PUNCT
ajis02-180	95	22	2001	2001	NUM
ajis02-180	95	23	)	)	PUNCT
ajis02-180	95	24	found	find	VERB
ajis02-180	95	25	a	a	DET
ajis02-180	95	26	strong	strong	ADJ
ajis02-180	95	27	direct	direct	ADJ
ajis02-180	95	28	relationship	relationship	NOUN
ajis02-180	95	29	between	between	ADP
ajis02-180	95	30	it	it	PRON
ajis02-180	95	31	management	management	NOUN
ajis02-180	95	32	practice	practice	NOUN
ajis02-180	95	33	and	and	CCONJ
ajis02-180	95	34	level	level	NOUN
ajis02-180	95	35	of	of	ADP
ajis02-180	95	36	crm	crm	NOUN
ajis02-180	95	37	implementation	implementation	NOUN
ajis02-180	95	38	.	.	PUNCT
ajis02-180	96	1	in	in	ADP
ajis02-180	96	2	particular	particular	ADJ
ajis02-180	96	3	,	,	PUNCT
ajis02-180	96	4	they	they	PRON
ajis02-180	96	5	found	find	VERB
ajis02-180	96	6	that	that	DET
ajis02-180	96	7	method	method	NOUN
ajis02-180	96	8	this	this	DET
ajis02-180	96	9	research	research	NOUN
ajis02-180	96	10	is	be	AUX
ajis02-180	96	11	based	base	VERB
ajis02-180	96	12	on	on	ADP
ajis02-180	96	13	a	a	DET
ajis02-180	96	14	quantitative	quantitative	ADJ
ajis02-180	96	15	approach	approach	NOUN
ajis02-180	96	16	in	in	ADP
ajis02-180	96	17	which	which	PRON
ajis02-180	96	18	a	a	DET
ajis02-180	96	19	web	web	NOUN
ajis02-180	96	20	-	-	PUNCT
ajis02-180	96	21	based	base	VERB
ajis02-180	96	22	questionnaire	questionnaire	NOUN
ajis02-180	96	23	was	be	AUX
ajis02-180	96	24	administered	administer	VERB
ajis02-180	96	25	to	to	ADP
ajis02-180	96	26	the	the	DET
ajis02-180	96	27	chief	chief	ADJ
ajis02-180	96	28	information	information	NOUN
ajis02-180	96	29	officer	officer	NOUN
ajis02-180	96	30	(	(	PUNCT
ajis02-180	96	31	cio	cio	PROPN
ajis02-180	96	32	)	)	PUNCT
ajis02-180	96	33	or	or	CCONJ
ajis02-180	96	34	an	an	DET
ajis02-180	96	35	officer	officer	NOUN
ajis02-180	96	36	of	of	ADP
ajis02-180	96	37	an	an	DET
ajis02-180	96	38	equivalent	equivalent	ADJ
ajis02-180	96	39	ranking	ranking	NOUN
ajis02-180	96	40	in	in	ADP
ajis02-180	96	41	all	all	DET
ajis02-180	96	42	23	23	NUM
ajis02-180	96	43	departments	department	NOUN
ajis02-180	96	44	of	of	ADP
ajis02-180	96	45	one	one	NUM
ajis02-180	96	46	large	large	ADJ
ajis02-180	96	47	information	information	NOUN
ajis02-180	96	48	-	-	PUNCT
ajis02-180	96	49	intensive	intensive	ADJ
ajis02-180	96	50	australian	australian	ADJ
ajis02-180	96	51	government	government	NOUN
ajis02-180	96	52	agency	agency	NOUN
ajis02-180	96	53	that	that	PRON
ajis02-180	96	54	uses	use	VERB
ajis02-180	96	55	it	it	PRON
ajis02-180	96	56	strategically	strategically	ADV
ajis02-180	96	57	to	to	PART
ajis02-180	96	58	deliver	deliver	VERB
ajis02-180	96	59	a	a	DET
ajis02-180	96	60	new	new	ADJ
ajis02-180	96	61	level	level	NOUN
ajis02-180	96	62	of	of	ADP
ajis02-180	96	63	services	service	NOUN
ajis02-180	96	64	to	to	ADP
ajis02-180	96	65	its	its	PRON
ajis02-180	96	66	constituents	constituent	NOUN
ajis02-180	96	67	.	.	PUNCT
ajis02-180	97	1	the	the	DET
ajis02-180	97	2	agency	agency	NOUN
ajis02-180	97	3	,	,	PUNCT
ajis02-180	97	4	located	locate	VERB
ajis02-180	97	5	in	in	ADP
ajis02-180	97	6	canberra	canberra	PROPN
ajis02-180	97	7	,	,	PUNCT
ajis02-180	97	8	the	the	DET
ajis02-180	97	9	national	national	ADJ
ajis02-180	97	10	capitol	capitol	NOUN
ajis02-180	97	11	of	of	ADP
ajis02-180	97	12	australia	australia	PROPN
ajis02-180	97	13	was	be	AUX
ajis02-180	97	14	identified	identify	VERB
ajis02-180	97	15	with	with	ADP
ajis02-180	97	16	the	the	DET
ajis02-180	97	17	assistance	assistance	NOUN
ajis02-180	97	18	of	of	ADP
ajis02-180	97	19	a	a	DET
ajis02-180	97	20	federal	federal	ADJ
ajis02-180	97	21	government	government	NOUN
ajis02-180	97	22	officer	officer	NOUN
ajis02-180	97	23	with	with	ADP
ajis02-180	97	24	considerable	considerable	ADJ
ajis02-180	97	25	knowledge	knowledge	NOUN
ajis02-180	97	26	of	of	ADP
ajis02-180	97	27	the	the	DET
ajis02-180	97	28	overall	overall	ADJ
ajis02-180	97	29	structure	structure	NOUN
ajis02-180	97	30	of	of	ADP
ajis02-180	97	31	government	government	NOUN
ajis02-180	97	32	in	in	ADP
ajis02-180	97	33	australia	australia	PROPN
ajis02-180	97	34	.	.	PUNCT
ajis02-180	98	1	survey	survey	NOUN
ajis02-180	98	2	instrument	instrument	VERB
ajis02-180	98	3	the	the	DET
ajis02-180	98	4	research	research	NOUN
ajis02-180	98	5	instrument	instrument	NOUN
ajis02-180	98	6	was	be	AUX
ajis02-180	98	7	adapted	adapt	VERB
ajis02-180	98	8	from	from	ADP
ajis02-180	98	9	karimi	karimi	PROPN
ajis02-180	98	10	,	,	PUNCT
ajis02-180	98	11	somers	somers	PROPN
ajis02-180	98	12	&	&	CCONJ
ajis02-180	98	13	gupta	gupta	PROPN
ajis02-180	98	14	(	(	PUNCT
ajis02-180	98	15	2001	2001	NUM
ajis02-180	98	16	)	)	PUNCT
ajis02-180	98	17	who	who	PRON
ajis02-180	98	18	drew	draw	VERB
ajis02-180	98	19	on	on	ADP
ajis02-180	98	20	existing	exist	VERB
ajis02-180	98	21	research	research	NOUN
ajis02-180	98	22	in	in	ADP
ajis02-180	98	23	the	the	DET
ajis02-180	98	24	development	development	NOUN
ajis02-180	98	25	of	of	ADP
ajis02-180	98	26	this	this	DET
ajis02-180	98	27	questionnaire	questionnaire	NOUN
ajis02-180	98	28	.	.	PUNCT
ajis02-180	99	1	for	for	ADP
ajis02-180	99	2	example	example	NOUN
ajis02-180	99	3	,	,	PUNCT
ajis02-180	99	4	the	the	DET
ajis02-180	99	5	it	it	PRON
ajis02-180	99	6	maturity	maturity	NOUN
ajis02-180	99	7	scale	scale	NOUN
ajis02-180	99	8	was	be	AUX
ajis02-180	99	9	based	base	VERB
ajis02-180	99	10	on	on	ADP
ajis02-180	99	11	previous	previous	ADJ
ajis02-180	99	12	work	work	NOUN
ajis02-180	99	13	from	from	ADP
ajis02-180	99	14	benbasat	benbasat	NOUN
ajis02-180	99	15	,	,	PUNCT
ajis02-180	99	16	dexter	dexter	PROPN
ajis02-180	99	17	&	&	CCONJ
ajis02-180	99	18	mantha	mantha	PROPN
ajis02-180	99	19	(	(	PUNCT
ajis02-180	99	20	1980	1980	NUM
ajis02-180	99	21	)	)	PUNCT
ajis02-180	99	22	,	,	PUNCT
ajis02-180	99	23	earl	earl	PROPN
ajis02-180	99	24	(	(	PUNCT
ajis02-180	99	25	1989	1989	NUM
ajis02-180	99	26	)	)	PUNCT
ajis02-180	99	27	and	and	CCONJ
ajis02-180	99	28	sabherwal	sabherwal	NOUN
ajis02-180	99	29	&	&	CCONJ
ajis02-180	99	30	kirs	kir	NOUN
ajis02-180	99	31	(	(	PUNCT
ajis02-180	99	32	1994	1994	NUM
ajis02-180	99	33	)	)	PUNCT
ajis02-180	99	34	.	.	PUNCT
ajis02-180	100	1	the	the	DET
ajis02-180	100	2	it	it	PRON
ajis02-180	100	3	leader	leader	NOUN
ajis02-180	100	4	role	role	NOUN
ajis02-180	100	5	items	item	NOUN
ajis02-180	100	6	came	come	VERB
ajis02-180	100	7	from	from	ADP
ajis02-180	100	8	the	the	DET
ajis02-180	100	9	earlier	early	ADJ
ajis02-180	100	10	work	work	NOUN
ajis02-180	100	11	of	of	ADP
ajis02-180	100	12	karimi	karimi	PROPN
ajis02-180	100	13	,	,	PUNCT
ajis02-180	100	14	gupta	gupta	PROPN
ajis02-180	100	15	&	&	CCONJ
ajis02-180	100	16	somers	somers	PROPN
ajis02-180	100	17	(	(	PUNCT
ajis02-180	100	18	1996	1996	NUM
ajis02-180	100	19	)	)	PUNCT
ajis02-180	100	20	as	as	ADV
ajis02-180	100	21	well	well	ADV
ajis02-180	100	22	as	as	ADP
ajis02-180	100	23	that	that	PRON
ajis02-180	100	24	of	of	ADP
ajis02-180	100	25	applegate	applegate	PROPN
ajis02-180	100	26	,	,	PUNCT
ajis02-180	100	27	mcfarlan	mcfarlan	PROPN
ajis02-180	100	28	&	&	CCONJ
ajis02-180	100	29	mckenney	mckenney	PROPN
ajis02-180	100	30	(	(	PUNCT
ajis02-180	100	31	1996	1996	NUM
ajis02-180	100	32	)	)	PUNCT
ajis02-180	101	1	earl	earl	PROPN
ajis02-180	101	2	(	(	PUNCT
ajis02-180	101	3	1989	1989	NUM
ajis02-180	101	4	)	)	PUNCT
ajis02-180	101	5	feeny	feeny	PROPN
ajis02-180	101	6	,	,	PUNCT
ajis02-180	101	7	edwards	edwards	PROPN
ajis02-180	101	8	&	&	CCONJ
ajis02-180	101	9	simpson	simpson	PROPN
ajis02-180	101	10	(	(	PUNCT
ajis02-180	101	11	1992	1992	NUM
ajis02-180	101	12	)	)	PUNCT
ajis02-180	101	13	and	and	CCONJ
ajis02-180	101	14	sager	sager	PROPN
ajis02-180	101	15	(	(	PUNCT
ajis02-180	101	16	1998	1998	NUM
ajis02-180	101	17	)	)	PUNCT
ajis02-180	101	18	.	.	PUNCT
ajis02-180	102	1	applegate	applegate	PROPN
ajis02-180	102	2	(	(	PUNCT
ajis02-180	102	3	1996	1996	NUM
ajis02-180	102	4	)	)	PUNCT
ajis02-180	102	5	was	be	AUX
ajis02-180	102	6	the	the	DET
ajis02-180	102	7	source	source	NOUN
ajis02-180	102	8	of	of	ADP
ajis02-180	102	9	reference	reference	NOUN
ajis02-180	102	10	for	for	ADP
ajis02-180	102	11	the	the	DET
ajis02-180	102	12	impact	impact	NOUN
ajis02-180	102	13	of	of	ADP
ajis02-180	102	14	it	it	PRON
ajis02-180	102	15	on	on	ADP
ajis02-180	102	16	operations	operation	NOUN
ajis02-180	102	17	..	..	PUNCT
ajis02-180	102	18	in	in	ADP
ajis02-180	102	19	adopting	adopt	VERB
ajis02-180	102	20	this	this	DET
ajis02-180	102	21	instrument	instrument	NOUN
ajis02-180	102	22	it	it	PRON
ajis02-180	102	23	was	be	AUX
ajis02-180	102	24	necessary	necessary	ADJ
ajis02-180	102	25	to	to	PART
ajis02-180	102	26	ensure	ensure	VERB
ajis02-180	102	27	the	the	DET
ajis02-180	102	28	questionnaire	questionnaire	NOUN
ajis02-180	102	29	was	be	AUX
ajis02-180	102	30	appropriate	appropriate	ADJ
ajis02-180	102	31	in	in	ADP
ajis02-180	102	32	the	the	DET
ajis02-180	102	33	context	context	NOUN
ajis02-180	102	34	of	of	ADP
ajis02-180	102	35	the	the	DET
ajis02-180	102	36	australian	australian	ADJ
ajis02-180	102	37	public	public	ADJ
ajis02-180	102	38	sector	sector	NOUN
ajis02-180	102	39	.	.	PUNCT
ajis02-180	103	1	in	in	ADP
ajis02-180	103	2	particular	particular	ADJ
ajis02-180	103	3	,	,	PUNCT
ajis02-180	103	4	items	item	NOUN
ajis02-180	103	5	that	that	PRON
ajis02-180	103	6	were	be	AUX
ajis02-180	103	7	only	only	ADV
ajis02-180	103	8	relevant	relevant	ADJ
ajis02-180	103	9	to	to	ADP
ajis02-180	103	10	for	for	ADP
ajis02-180	103	11	-	-	PUNCT
ajis02-180	103	12	profit	profit	NOUN
ajis02-180	103	13	organisations	organisation	NOUN
ajis02-180	103	14	were	be	AUX
ajis02-180	103	15	removed	remove	VERB
ajis02-180	103	16	.	.	PUNCT
ajis02-180	104	1	a	a	DET
ajis02-180	104	2	new	new	ADJ
ajis02-180	104	3	demographic	demographic	ADJ
ajis02-180	104	4	section	section	NOUN
ajis02-180	104	5	was	be	AUX
ajis02-180	104	6	developed	develop	VERB
ajis02-180	104	7	that	that	PRON
ajis02-180	104	8	contained	contain	VERB
ajis02-180	104	9	14	14	NUM
ajis02-180	104	10	questions	question	NOUN
ajis02-180	104	11	aimed	aim	VERB
ajis02-180	104	12	to	to	PART
ajis02-180	104	13	enable	enable	VERB
ajis02-180	104	14	comparative	comparative	ADJ
ajis02-180	104	15	analysis	analysis	NOUN
ajis02-180	104	16	of	of	ADP
ajis02-180	104	17	the	the	DET
ajis02-180	104	18	departments	department	NOUN
ajis02-180	104	19	of	of	ADP
ajis02-180	104	20	the	the	DET
ajis02-180	104	21	australian	australian	ADJ
ajis02-180	104	22	federal	federal	ADJ
ajis02-180	104	23	government	government	NOUN
ajis02-180	104	24	agency	agency	NOUN
ajis02-180	104	25	being	be	AUX
ajis02-180	104	26	studied	study	VERB
ajis02-180	104	27	.	.	PUNCT
ajis02-180	104	28	.	.	PUNCT
ajis02-180	105	1	following	follow	VERB
ajis02-180	105	2	karimi	karimi	PROPN
ajis02-180	105	3	,	,	PUNCT
ajis02-180	105	4	somers	somers	PROPN
ajis02-180	105	5	&	&	CCONJ
ajis02-180	105	6	gupta	gupta	PROPN
ajis02-180	105	7	(	(	PUNCT
ajis02-180	105	8	2001	2001	NUM
ajis02-180	105	9	)	)	PUNCT
ajis02-180	105	10	the	the	DET
ajis02-180	105	11	main	main	ADJ
ajis02-180	105	12	body	body	NOUN
ajis02-180	105	13	of	of	ADP
ajis02-180	105	14	the	the	DET
ajis02-180	105	15	questionnaire	questionnaire	NOUN
ajis02-180	105	16	was	be	AUX
ajis02-180	105	17	divided	divide	VERB
ajis02-180	105	18	into	into	ADP
ajis02-180	105	19	three	three	NUM
ajis02-180	105	20	main	main	ADJ
ajis02-180	105	21	aspects	aspect	NOUN
ajis02-180	105	22	of	of	ADP
ajis02-180	105	23	crm	crm	NOUN
ajis02-180	105	24	:	:	PUNCT
ajis02-180	105	25	it	it	PRON
ajis02-180	105	26	focus	focus	VERB
ajis02-180	105	27	on	on	ADP
ajis02-180	105	28	operations	operation	NOUN
ajis02-180	105	29	,	,	PUNCT
ajis02-180	105	30	it	it	PRON
ajis02-180	105	31	focus	focus	VERB
ajis02-180	105	32	on	on	ADP
ajis02-180	105	33	customer	customer	NOUN
ajis02-180	105	34	(	(	PUNCT
ajis02-180	105	35	client	client	NOUN
ajis02-180	105	36	)	)	PUNCT
ajis02-180	105	37	interactions	interaction	NOUN
ajis02-180	105	38	and	and	CCONJ
ajis02-180	105	39	it	it	PRON
ajis02-180	105	40	management	management	NOUN
ajis02-180	105	41	practices	practice	NOUN
ajis02-180	105	42	(	(	PUNCT
ajis02-180	105	43	it	it	PRON
ajis02-180	105	44	sophistication	sophistication	NOUN
ajis02-180	105	45	and	and	CCONJ
ajis02-180	105	46	it	it	PRON
ajis02-180	105	47	leader	leader	NOUN
ajis02-180	105	48	’s	’s	PART
ajis02-180	105	49	role	role	NOUN
ajis02-180	105	50	)	)	PUNCT
ajis02-180	105	51	.	.	PUNCT
ajis02-180	106	1	responses	response	NOUN
ajis02-180	106	2	in	in	ADP
ajis02-180	106	3	this	this	DET
ajis02-180	106	4	section	section	NOUN
ajis02-180	106	5	were	be	AUX
ajis02-180	106	6	based	base	VERB
ajis02-180	106	7	on	on	ADP
ajis02-180	106	8	a	a	DET
ajis02-180	106	9	five	five	NUM
ajis02-180	106	10	-	-	PUNCT
ajis02-180	106	11	point	point	NOUN
ajis02-180	106	12	likert	likert	ADJ
ajis02-180	106	13	scale	scale	NOUN
ajis02-180	106	14	where	where	SCONJ
ajis02-180	106	15	1	1	NUM
ajis02-180	106	16	indicated	indicate	VERB
ajis02-180	106	17	strong	strong	ADJ
ajis02-180	106	18	disagreement	disagreement	NOUN
ajis02-180	106	19	and	and	CCONJ
ajis02-180	106	20	5	5	NUM
ajis02-180	106	21	indicated	indicate	VERB
ajis02-180	106	22	strong	strong	ADJ
ajis02-180	106	23	agreement	agreement	NOUN
ajis02-180	106	24	with	with	ADP
ajis02-180	106	25	40	40	NUM
ajis02-180	106	26	statements	statement	NOUN
ajis02-180	106	27	related	relate	VERB
ajis02-180	106	28	to	to	ADP
ajis02-180	106	29	these	these	DET
ajis02-180	106	30	three	three	NUM
ajis02-180	106	31	aspects	aspect	NOUN
ajis02-180	106	32	of	of	ADP
ajis02-180	106	33	crm	crm	NOUN
ajis02-180	106	34	.	.	PUNCT
ajis02-180	107	1	australasian	australasian	ADJ
ajis02-180	107	2	journal	journal	NOUN
ajis02-180	107	3	of	of	ADP
ajis02-180	107	4	information	information	NOUN
ajis02-180	107	5	systems	system	NOUN
ajis02-180	107	6	volume	volume	NOUN
ajis02-180	107	7	15	15	NUM
ajis02-180	107	8	number	number	NOUN
ajis02-180	107	9	1	1	NUM
ajis02-180	107	10	december	december	PROPN
ajis02-180	107	11	2007	2007	NUM
ajis02-180	107	12	83	83	NUM
ajis02-180	107	13	pilot	pilot	NOUN
ajis02-180	107	14	the	the	DET
ajis02-180	107	15	questionnaire	questionnaire	NOUN
ajis02-180	107	16	was	be	AUX
ajis02-180	107	17	subjected	subject	VERB
ajis02-180	107	18	to	to	ADP
ajis02-180	107	19	two	two	NUM
ajis02-180	107	20	rounds	round	NOUN
ajis02-180	107	21	of	of	ADP
ajis02-180	107	22	pilot	pilot	NOUN
ajis02-180	107	23	review	review	NOUN
ajis02-180	107	24	to	to	PART
ajis02-180	107	25	confirm	confirm	VERB
ajis02-180	107	26	that	that	SCONJ
ajis02-180	107	27	the	the	DET
ajis02-180	107	28	instrument	instrument	NOUN
ajis02-180	107	29	was	be	AUX
ajis02-180	107	30	suitable	suitable	ADJ
ajis02-180	107	31	in	in	ADP
ajis02-180	107	32	the	the	DET
ajis02-180	107	33	context	context	NOUN
ajis02-180	107	34	of	of	ADP
ajis02-180	107	35	the	the	DET
ajis02-180	107	36	australian	australian	ADJ
ajis02-180	107	37	public	public	ADJ
ajis02-180	107	38	sector	sector	NOUN
ajis02-180	107	39	culture	culture	NOUN
ajis02-180	107	40	.	.	PUNCT
ajis02-180	108	1	the	the	DET
ajis02-180	108	2	first	first	ADJ
ajis02-180	108	3	was	be	AUX
ajis02-180	108	4	conducted	conduct	VERB
ajis02-180	108	5	using	use	VERB
ajis02-180	108	6	a	a	DET
ajis02-180	108	7	paper	paper	NOUN
ajis02-180	108	8	-	-	PUNCT
ajis02-180	108	9	based	base	VERB
ajis02-180	108	10	draft	draft	NOUN
ajis02-180	108	11	of	of	ADP
ajis02-180	108	12	the	the	DET
ajis02-180	108	13	questionnaire	questionnaire	NOUN
ajis02-180	108	14	and	and	CCONJ
ajis02-180	108	15	involved	involve	VERB
ajis02-180	108	16	two	two	NUM
ajis02-180	108	17	perspectives	perspective	NOUN
ajis02-180	108	18	of	of	ADP
ajis02-180	108	19	review	review	NOUN
ajis02-180	108	20	.	.	PUNCT
ajis02-180	109	1	an	an	DET
ajis02-180	109	2	academic	academic	ADJ
ajis02-180	109	3	perspective	perspective	NOUN
ajis02-180	109	4	provided	provide	VERB
ajis02-180	109	5	input	input	NOUN
ajis02-180	109	6	from	from	ADP
ajis02-180	109	7	those	those	PRON
ajis02-180	109	8	with	with	ADP
ajis02-180	109	9	experience	experience	NOUN
ajis02-180	109	10	in	in	ADP
ajis02-180	109	11	conducting	conduct	VERB
ajis02-180	109	12	information	information	NOUN
ajis02-180	109	13	systems	system	NOUN
ajis02-180	109	14	research	research	NOUN
ajis02-180	109	15	.	.	PUNCT
ajis02-180	110	1	the	the	DET
ajis02-180	110	2	evaluation	evaluation	NOUN
ajis02-180	110	3	by	by	ADP
ajis02-180	110	4	public	public	ADJ
ajis02-180	110	5	sector	sector	NOUN
ajis02-180	110	6	officers	officer	NOUN
ajis02-180	110	7	enabled	enable	VERB
ajis02-180	110	8	feedback	feedback	NOUN
ajis02-180	110	9	from	from	ADP
ajis02-180	110	10	those	those	PRON
ajis02-180	110	11	working	work	VERB
ajis02-180	110	12	within	within	ADP
ajis02-180	110	13	the	the	DET
ajis02-180	110	14	proposed	propose	VERB
ajis02-180	110	15	research	research	NOUN
ajis02-180	110	16	environment	environment	NOUN
ajis02-180	110	17	.	.	PUNCT
ajis02-180	111	1	the	the	DET
ajis02-180	111	2	feedback	feedback	NOUN
ajis02-180	111	3	obtained	obtain	VERB
ajis02-180	111	4	from	from	ADP
ajis02-180	111	5	this	this	DET
ajis02-180	111	6	process	process	NOUN
ajis02-180	111	7	provided	provide	VERB
ajis02-180	111	8	an	an	DET
ajis02-180	111	9	opportunity	opportunity	NOUN
ajis02-180	111	10	to	to	PART
ajis02-180	111	11	refine	refine	VERB
ajis02-180	111	12	the	the	DET
ajis02-180	111	13	questionnaire	questionnaire	NOUN
ajis02-180	111	14	before	before	ADP
ajis02-180	111	15	its	its	PRON
ajis02-180	111	16	conversion	conversion	NOUN
ajis02-180	111	17	into	into	ADP
ajis02-180	111	18	electronic	electronic	ADJ
ajis02-180	111	19	format	format	NOUN
ajis02-180	111	20	.	.	PUNCT
ajis02-180	112	1	the	the	DET
ajis02-180	112	2	second	second	ADJ
ajis02-180	112	3	round	round	NOUN
ajis02-180	112	4	of	of	ADP
ajis02-180	112	5	pilot	pilot	NOUN
ajis02-180	112	6	testing	testing	NOUN
ajis02-180	112	7	was	be	AUX
ajis02-180	112	8	conducted	conduct	VERB
ajis02-180	112	9	using	use	VERB
ajis02-180	112	10	the	the	DET
ajis02-180	112	11	electronic	electronic	ADJ
ajis02-180	112	12	version	version	NOUN
ajis02-180	112	13	of	of	ADP
ajis02-180	112	14	the	the	DET
ajis02-180	112	15	questionnaire	questionnaire	NOUN
ajis02-180	112	16	.	.	PUNCT
ajis02-180	113	1	seven	seven	NUM
ajis02-180	113	2	senior	senior	ADJ
ajis02-180	113	3	officers	officer	NOUN
ajis02-180	113	4	from	from	ADP
ajis02-180	113	5	the	the	DET
ajis02-180	113	6	host	host	NOUN
ajis02-180	113	7	australian	australian	ADJ
ajis02-180	113	8	federal	federal	ADJ
ajis02-180	113	9	government	government	NOUN
ajis02-180	113	10	agency	agency	NOUN
ajis02-180	113	11	participated	participate	VERB
ajis02-180	113	12	.	.	PUNCT
ajis02-180	114	1	the	the	DET
ajis02-180	114	2	outcome	outcome	NOUN
ajis02-180	114	3	from	from	ADP
ajis02-180	114	4	this	this	DET
ajis02-180	114	5	pilot	pilot	NOUN
ajis02-180	114	6	process	process	NOUN
ajis02-180	114	7	resulted	result	VERB
ajis02-180	114	8	in	in	ADP
ajis02-180	114	9	the	the	DET
ajis02-180	114	10	instrument	instrument	NOUN
ajis02-180	114	11	being	be	AUX
ajis02-180	114	12	subjected	subject	VERB
ajis02-180	114	13	to	to	ADP
ajis02-180	114	14	further	further	ADJ
ajis02-180	114	15	minor	minor	ADJ
ajis02-180	114	16	adjustments	adjustment	NOUN
ajis02-180	114	17	.	.	PUNCT
ajis02-180	115	1	for	for	ADP
ajis02-180	115	2	example	example	NOUN
ajis02-180	115	3	,	,	PUNCT
ajis02-180	115	4	some	some	DET
ajis02-180	115	5	terminologies	terminology	NOUN
ajis02-180	115	6	were	be	AUX
ajis02-180	115	7	changed	change	VERB
ajis02-180	115	8	to	to	PART
ajis02-180	115	9	fit	fit	VERB
ajis02-180	115	10	the	the	DET
ajis02-180	115	11	australian	australian	ADJ
ajis02-180	115	12	context	context	NOUN
ajis02-180	115	13	.	.	PUNCT
ajis02-180	116	1	the	the	DET
ajis02-180	116	2	pilot	pilot	NOUN
ajis02-180	116	3	reviews	review	NOUN
ajis02-180	116	4	addressed	address	VERB
ajis02-180	116	5	both	both	CCONJ
ajis02-180	116	6	the	the	DET
ajis02-180	116	7	face	face	NOUN
ajis02-180	116	8	validity	validity	NOUN
ajis02-180	116	9	and	and	CCONJ
ajis02-180	116	10	content	content	NOUN
ajis02-180	116	11	validity	validity	NOUN
ajis02-180	116	12	of	of	ADP
ajis02-180	116	13	the	the	DET
ajis02-180	116	14	questionnaire	questionnaire	NOUN
ajis02-180	116	15	.	.	PUNCT
ajis02-180	117	1	administration	administration	NOUN
ajis02-180	117	2	of	of	ADP
ajis02-180	117	3	the	the	DET
ajis02-180	117	4	main	main	ADJ
ajis02-180	117	5	questionnaire	questionnaire	NOUN
ajis02-180	117	6	the	the	DET
ajis02-180	117	7	questionnaire	questionnaire	NOUN
ajis02-180	117	8	was	be	AUX
ajis02-180	117	9	distributed	distribute	VERB
ajis02-180	117	10	to	to	ADP
ajis02-180	117	11	the	the	DET
ajis02-180	117	12	heads	head	NOUN
ajis02-180	117	13	of	of	ADP
ajis02-180	117	14	23	23	NUM
ajis02-180	117	15	departments	department	NOUN
ajis02-180	117	16	in	in	ADP
ajis02-180	117	17	the	the	DET
ajis02-180	117	18	designated	designate	VERB
ajis02-180	117	19	australian	australian	ADJ
ajis02-180	117	20	government	government	NOUN
ajis02-180	117	21	agency	agency	NOUN
ajis02-180	117	22	an	an	DET
ajis02-180	117	23	introductory	introductory	ADJ
ajis02-180	117	24	e	e	NOUN
ajis02-180	117	25	-	-	NOUN
ajis02-180	117	26	mail	mail	NOUN
ajis02-180	117	27	from	from	ADP
ajis02-180	117	28	the	the	DET
ajis02-180	117	29	commissioner	commissioner	NOUN
ajis02-180	117	30	of	of	ADP
ajis02-180	117	31	the	the	DET
ajis02-180	117	32	host	host	NOUN
ajis02-180	117	33	federal	federal	ADJ
ajis02-180	117	34	government	government	NOUN
ajis02-180	117	35	agency	agency	NOUN
ajis02-180	117	36	was	be	AUX
ajis02-180	117	37	also	also	ADV
ajis02-180	117	38	distributed	distribute	VERB
ajis02-180	117	39	to	to	ADP
ajis02-180	117	40	each	each	DET
ajis02-180	117	41	department	department	NOUN
ajis02-180	117	42	head	head	NOUN
ajis02-180	117	43	to	to	PART
ajis02-180	117	44	encourage	encourage	VERB
ajis02-180	117	45	recipients	recipient	NOUN
ajis02-180	117	46	to	to	PART
ajis02-180	117	47	urge	urge	VERB
ajis02-180	117	48	their	their	PRON
ajis02-180	117	49	chief	chief	ADJ
ajis02-180	117	50	information	information	NOUN
ajis02-180	117	51	officer	officer	NOUN
ajis02-180	117	52	or	or	CCONJ
ajis02-180	117	53	similarly	similarly	ADV
ajis02-180	117	54	-	-	PUNCT
ajis02-180	117	55	ranked	rank	VERB
ajis02-180	117	56	it	it	PRON
ajis02-180	117	57	leader	leader	NOUN
ajis02-180	117	58	to	to	PART
ajis02-180	117	59	take	take	VERB
ajis02-180	117	60	part	part	NOUN
ajis02-180	117	61	in	in	ADP
ajis02-180	117	62	the	the	DET
ajis02-180	117	63	research	research	NOUN
ajis02-180	117	64	.	.	PUNCT
ajis02-180	118	1	the	the	DET
ajis02-180	118	2	e	e	NOUN
ajis02-180	118	3	-	-	NOUN
ajis02-180	118	4	mail	mail	NOUN
ajis02-180	118	5	provided	provide	VERB
ajis02-180	118	6	a	a	DET
ajis02-180	118	7	link	link	NOUN
ajis02-180	118	8	to	to	ADP
ajis02-180	118	9	the	the	DET
ajis02-180	118	10	web	web	NOUN
ajis02-180	118	11	-	-	PUNCT
ajis02-180	118	12	based	base	VERB
ajis02-180	118	13	questionnaire	questionnaire	NOUN
ajis02-180	118	14	that	that	PRON
ajis02-180	118	15	could	could	AUX
ajis02-180	118	16	be	be	AUX
ajis02-180	118	17	completed	complete	VERB
ajis02-180	118	18	electronically	electronically	ADV
ajis02-180	118	19	,	,	PUNCT
ajis02-180	118	20	saved	save	VERB
ajis02-180	118	21	and	and	CCONJ
ajis02-180	118	22	then	then	ADV
ajis02-180	118	23	returned	return	VERB
ajis02-180	118	24	via	via	ADP
ajis02-180	118	25	e	e	NOUN
ajis02-180	118	26	-	-	NOUN
ajis02-180	118	27	mail	mail	NOUN
ajis02-180	118	28	to	to	ADP
ajis02-180	118	29	the	the	DET
ajis02-180	118	30	researcher	researcher	NOUN
ajis02-180	118	31	.	.	PUNCT
ajis02-180	119	1	at	at	ADP
ajis02-180	119	2	the	the	DET
ajis02-180	119	3	web	web	NOUN
ajis02-180	119	4	site	site	NOUN
ajis02-180	119	5	,	,	PUNCT
ajis02-180	119	6	potential	potential	ADJ
ajis02-180	119	7	respondents	respondent	NOUN
ajis02-180	119	8	could	could	AUX
ajis02-180	119	9	access	access	VERB
ajis02-180	119	10	an	an	DET
ajis02-180	119	11	information	information	NOUN
ajis02-180	119	12	sheet	sheet	NOUN
ajis02-180	119	13	that	that	PRON
ajis02-180	119	14	described	describe	VERB
ajis02-180	119	15	the	the	DET
ajis02-180	119	16	objectives	objective	NOUN
ajis02-180	119	17	of	of	ADP
ajis02-180	119	18	the	the	DET
ajis02-180	119	19	research	research	NOUN
ajis02-180	119	20	as	as	ADV
ajis02-180	119	21	well	well	ADV
ajis02-180	119	22	as	as	ADP
ajis02-180	119	23	establishing	establish	VERB
ajis02-180	119	24	its	its	PRON
ajis02-180	119	25	compliance	compliance	NOUN
ajis02-180	119	26	with	with	ADP
ajis02-180	119	27	the	the	DET
ajis02-180	119	28	requirements	requirement	NOUN
ajis02-180	119	29	of	of	ADP
ajis02-180	119	30	the	the	DET
ajis02-180	119	31	human	human	ADJ
ajis02-180	119	32	ethics	ethic	NOUN
ajis02-180	119	33	committee	committee	PROPN
ajis02-180	119	34	at	at	ADP
ajis02-180	119	35	the	the	DET
ajis02-180	119	36	university	university	PROPN
ajis02-180	119	37	of	of	ADP
ajis02-180	119	38	tasmania	tasmania	PROPN
ajis02-180	119	39	.	.	PUNCT
ajis02-180	120	1	responses	response	NOUN
ajis02-180	120	2	were	be	AUX
ajis02-180	120	3	received	receive	VERB
ajis02-180	120	4	over	over	ADP
ajis02-180	120	5	a	a	DET
ajis02-180	120	6	one	one	NUM
ajis02-180	120	7	-	-	PUNCT
ajis02-180	120	8	month	month	NOUN
ajis02-180	120	9	period	period	NOUN
ajis02-180	120	10	.	.	PUNCT
ajis02-180	121	1	the	the	DET
ajis02-180	121	2	benefit	benefit	NOUN
ajis02-180	121	3	of	of	ADP
ajis02-180	121	4	using	use	VERB
ajis02-180	121	5	an	an	DET
ajis02-180	121	6	electronic	electronic	ADJ
ajis02-180	121	7	questionnaire	questionnaire	NOUN
ajis02-180	121	8	was	be	AUX
ajis02-180	121	9	that	that	SCONJ
ajis02-180	121	10	responses	response	NOUN
ajis02-180	121	11	were	be	AUX
ajis02-180	121	12	collected	collect	VERB
ajis02-180	121	13	and	and	CCONJ
ajis02-180	121	14	collated	collate	VERB
ajis02-180	121	15	without	without	ADP
ajis02-180	121	16	any	any	DET
ajis02-180	121	17	need	need	NOUN
ajis02-180	121	18	for	for	ADP
ajis02-180	121	19	translation	translation	NOUN
ajis02-180	121	20	or	or	CCONJ
ajis02-180	121	21	manual	manual	ADJ
ajis02-180	121	22	coding	coding	NOUN
ajis02-180	121	23	.	.	PUNCT
ajis02-180	122	1	as	as	SCONJ
ajis02-180	122	2	such	such	ADJ
ajis02-180	122	3	coding	code	VERB
ajis02-180	122	4	errors	error	NOUN
ajis02-180	122	5	and	and	CCONJ
ajis02-180	122	6	omissions	omission	NOUN
ajis02-180	122	7	were	be	AUX
ajis02-180	122	8	minimised	minimise	VERB
ajis02-180	122	9	.	.	PUNCT
ajis02-180	123	1	results	result	NOUN
ajis02-180	123	2	of	of	ADP
ajis02-180	123	3	the	the	DET
ajis02-180	123	4	23	23	NUM
ajis02-180	123	5	surveys	survey	NOUN
ajis02-180	123	6	administered	administer	VERB
ajis02-180	123	7	,	,	PUNCT
ajis02-180	123	8	17	17	NUM
ajis02-180	123	9	were	be	AUX
ajis02-180	123	10	completed	complete	VERB
ajis02-180	123	11	and	and	CCONJ
ajis02-180	123	12	returned	return	VERB
ajis02-180	123	13	for	for	ADP
ajis02-180	123	14	a	a	DET
ajis02-180	123	15	74	74	NUM
ajis02-180	123	16	%	%	NOUN
ajis02-180	123	17	response	response	NOUN
ajis02-180	123	18	rate	rate	NOUN
ajis02-180	123	19	.	.	PUNCT
ajis02-180	124	1	this	this	DET
ajis02-180	124	2	response	response	NOUN
ajis02-180	124	3	rate	rate	NOUN
ajis02-180	124	4	is	be	AUX
ajis02-180	124	5	well	well	ADV
ajis02-180	124	6	above	above	ADP
ajis02-180	124	7	the	the	DET
ajis02-180	124	8	level	level	NOUN
ajis02-180	124	9	generally	generally	ADV
ajis02-180	124	10	regarded	regard	VERB
ajis02-180	124	11	as	as	ADP
ajis02-180	124	12	acceptable	acceptable	ADJ
ajis02-180	124	13	for	for	ADP
ajis02-180	124	14	survey	survey	NOUN
ajis02-180	124	15	research	research	NOUN
ajis02-180	124	16	(	(	PUNCT
ajis02-180	124	17	neuman	neuman	NOUN
ajis02-180	124	18	2000	2000	NUM
ajis02-180	124	19	)	)	PUNCT
ajis02-180	124	20	.	.	PUNCT
ajis02-180	125	1	the	the	DET
ajis02-180	125	2	surveys	survey	NOUN
ajis02-180	125	3	were	be	AUX
ajis02-180	125	4	completed	complete	VERB
ajis02-180	125	5	by	by	ADP
ajis02-180	125	6	seven	seven	NUM
ajis02-180	125	7	cios	cio	NOUN
ajis02-180	125	8	,	,	PUNCT
ajis02-180	125	9	two	two	NUM
ajis02-180	125	10	functional	functional	ADJ
ajis02-180	125	11	managers	manager	NOUN
ajis02-180	125	12	,	,	PUNCT
ajis02-180	125	13	two	two	NUM
ajis02-180	125	14	it	it	PRON
ajis02-180	125	15	managers	manager	NOUN
ajis02-180	125	16	,	,	PUNCT
ajis02-180	125	17	three	three	NUM
ajis02-180	125	18	is	be	AUX
ajis02-180	125	19	or	or	CCONJ
ajis02-180	125	20	knowledge	knowledge	NOUN
ajis02-180	125	21	service	service	NOUN
ajis02-180	125	22	managers	manager	NOUN
ajis02-180	125	23	and	and	CCONJ
ajis02-180	125	24	three	three	NUM
ajis02-180	125	25	it	it	PRON
ajis02-180	125	26	infrastructure	infrastructure	NOUN
ajis02-180	125	27	managers	manager	NOUN
ajis02-180	125	28	,	,	PUNCT
ajis02-180	125	29	who	who	PRON
ajis02-180	125	30	had	have	AUX
ajis02-180	125	31	served	serve	VERB
ajis02-180	125	32	in	in	ADP
ajis02-180	125	33	their	their	PRON
ajis02-180	125	34	present	present	ADJ
ajis02-180	125	35	position	position	NOUN
ajis02-180	125	36	for	for	ADP
ajis02-180	125	37	periods	period	NOUN
ajis02-180	125	38	ranging	range	VERB
ajis02-180	125	39	from	from	ADP
ajis02-180	125	40	one	one	NUM
ajis02-180	125	41	to	to	PART
ajis02-180	125	42	five	five	NUM
ajis02-180	125	43	years	year	NOUN
ajis02-180	125	44	.	.	PUNCT
ajis02-180	126	1	a	a	DET
ajis02-180	126	2	profile	profile	NOUN
ajis02-180	126	3	of	of	ADP
ajis02-180	126	4	participating	participate	VERB
ajis02-180	126	5	departments	department	NOUN
ajis02-180	126	6	table	table	NOUN
ajis02-180	126	7	2	2	NUM
ajis02-180	126	8	provides	provide	VERB
ajis02-180	126	9	the	the	DET
ajis02-180	126	10	characteristics	characteristic	NOUN
ajis02-180	126	11	of	of	ADP
ajis02-180	126	12	each	each	PRON
ajis02-180	126	13	of	of	ADP
ajis02-180	126	14	the	the	DET
ajis02-180	126	15	departments	department	NOUN
ajis02-180	126	16	of	of	ADP
ajis02-180	126	17	the	the	DET
ajis02-180	126	18	australian	australian	ADJ
ajis02-180	126	19	federal	federal	ADJ
ajis02-180	126	20	government	government	NOUN
ajis02-180	126	21	agency	agency	NOUN
ajis02-180	126	22	,	,	PUNCT
ajis02-180	126	23	as	as	ADP
ajis02-180	126	24	a	a	DET
ajis02-180	126	25	whole	whole	NOUN
ajis02-180	126	26	and	and	CCONJ
ajis02-180	126	27	by	by	ADP
ajis02-180	126	28	customer	customer	NOUN
ajis02-180	126	29	topology	topology	NOUN
ajis02-180	126	30	.	.	PUNCT
ajis02-180	127	1	all	all	DET
ajis02-180	127	2	the	the	DET
ajis02-180	127	3	departments	department	NOUN
ajis02-180	127	4	were	be	AUX
ajis02-180	127	5	relatively	relatively	ADV
ajis02-180	127	6	large	large	ADJ
ajis02-180	127	7	in	in	ADP
ajis02-180	127	8	terms	term	NOUN
ajis02-180	127	9	of	of	ADP
ajis02-180	127	10	annual	annual	ADJ
ajis02-180	127	11	budgets	budget	NOUN
ajis02-180	127	12	and	and	CCONJ
ajis02-180	127	13	number	number	NOUN
ajis02-180	127	14	of	of	ADP
ajis02-180	127	15	employees	employee	NOUN
ajis02-180	127	16	.	.	PUNCT
ajis02-180	128	1	thirteen	thirteen	NUM
ajis02-180	128	2	(	(	PUNCT
ajis02-180	128	3	77	77	NUM
ajis02-180	128	4	%	%	NOUN
ajis02-180	128	5	)	)	PUNCT
ajis02-180	128	6	departments	department	NOUN
ajis02-180	128	7	had	have	VERB
ajis02-180	128	8	budgets	budget	NOUN
ajis02-180	128	9	greater	great	ADJ
ajis02-180	128	10	than	than	ADP
ajis02-180	128	11	$	$	SYM
ajis02-180	128	12	100	100	NUM
ajis02-180	128	13	million	million	NUM
ajis02-180	128	14	and	and	CCONJ
ajis02-180	128	15	only	only	ADV
ajis02-180	128	16	one	one	NUM
ajis02-180	128	17	reported	report	VERB
ajis02-180	128	18	an	an	DET
ajis02-180	128	19	annual	annual	ADJ
ajis02-180	128	20	budget	budget	NOUN
ajis02-180	128	21	between	between	ADP
ajis02-180	128	22	$	$	SYM
ajis02-180	128	23	10-$50	10-$50	NUM
ajis02-180	128	24	million	million	NUM
ajis02-180	128	25	and	and	CCONJ
ajis02-180	128	26	no	no	DET
ajis02-180	128	27	department	department	NOUN
ajis02-180	128	28	reported	report	VERB
ajis02-180	128	29	budgets	budget	NOUN
ajis02-180	128	30	below	below	ADP
ajis02-180	128	31	$	$	SYM
ajis02-180	128	32	10	10	NUM
ajis02-180	128	33	million	million	NUM
ajis02-180	128	34	.	.	PUNCT
ajis02-180	129	1	similarly	similarly	ADV
ajis02-180	129	2	,	,	PUNCT
ajis02-180	129	3	it	it	PRON
ajis02-180	129	4	budgets	budget	NOUN
ajis02-180	129	5	ranged	range	VERB
ajis02-180	129	6	from	from	ADP
ajis02-180	129	7	$	$	SYM
ajis02-180	129	8	11	11	NUM
ajis02-180	129	9	million	million	NUM
ajis02-180	129	10	to	to	PART
ajis02-180	129	11	in	in	ADP
ajis02-180	129	12	excess	excess	NOUN
ajis02-180	129	13	of	of	ADP
ajis02-180	129	14	$	$	SYM
ajis02-180	129	15	100	100	NUM
ajis02-180	129	16	million	million	NUM
ajis02-180	129	17	,	,	PUNCT
ajis02-180	129	18	with	with	ADP
ajis02-180	129	19	10	10	NUM
ajis02-180	129	20	departments	department	NOUN
ajis02-180	129	21	.	.	PUNCT
ajis02-180	130	1	in	in	ADP
ajis02-180	130	2	terms	term	NOUN
ajis02-180	130	3	of	of	ADP
ajis02-180	130	4	number	number	NOUN
ajis02-180	130	5	of	of	ADP
ajis02-180	130	6	employees	employee	NOUN
ajis02-180	130	7	,	,	PUNCT
ajis02-180	130	8	the	the	DET
ajis02-180	130	9	majority	majority	NOUN
ajis02-180	130	10	of	of	ADP
ajis02-180	130	11	the	the	DET
ajis02-180	130	12	departments	department	NOUN
ajis02-180	130	13	were	be	AUX
ajis02-180	130	14	relatively	relatively	ADV
ajis02-180	130	15	large	large	ADJ
ajis02-180	130	16	employing	employ	VERB
ajis02-180	130	17	more	more	ADJ
ajis02-180	130	18	than	than	ADP
ajis02-180	130	19	2,000	2,000	NUM
ajis02-180	130	20	employees	employee	NOUN
ajis02-180	130	21	.	.	PUNCT
ajis02-180	131	1	only	only	ADV
ajis02-180	131	2	australasian	australasian	ADJ
ajis02-180	131	3	journal	journal	NOUN
ajis02-180	131	4	of	of	ADP
ajis02-180	131	5	information	information	NOUN
ajis02-180	131	6	systems	system	NOUN
ajis02-180	131	7	volume	volume	NOUN
ajis02-180	131	8	15	15	NUM
ajis02-180	131	9	number	number	NOUN
ajis02-180	131	10	1	1	NUM
ajis02-180	131	11	december	december	PROPN
ajis02-180	131	12	2007	2007	NUM
ajis02-180	131	13	84	84	NUM
ajis02-180	131	14	three	three	NUM
ajis02-180	131	15	departments	department	NOUN
ajis02-180	131	16	employed	employ	VERB
ajis02-180	131	17	less	less	ADJ
ajis02-180	131	18	than	than	ADP
ajis02-180	131	19	500	500	NUM
ajis02-180	131	20	employees	employee	NOUN
ajis02-180	131	21	.	.	PUNCT
ajis02-180	132	1	funding	funding	NOUN
ajis02-180	132	2	allocations	allocation	NOUN
ajis02-180	132	3	were	be	AUX
ajis02-180	132	4	proportionate	proportionate	ADJ
ajis02-180	132	5	to	to	ADP
ajis02-180	132	6	number	number	NOUN
ajis02-180	132	7	of	of	ADP
ajis02-180	132	8	employees	employee	NOUN
ajis02-180	132	9	.	.	PUNCT
ajis02-180	133	1	in	in	ADP
ajis02-180	133	2	most	most	ADJ
ajis02-180	133	3	of	of	ADP
ajis02-180	133	4	the	the	DET
ajis02-180	133	5	departments	department	NOUN
ajis02-180	133	6	,	,	PUNCT
ajis02-180	133	7	the	the	DET
ajis02-180	133	8	it	it	PRON
ajis02-180	133	9	functional	functional	ADJ
ajis02-180	133	10	head	head	NOUN
ajis02-180	133	11	sat	sit	VERB
ajis02-180	133	12	one	one	NUM
ajis02-180	133	13	or	or	CCONJ
ajis02-180	133	14	two	two	NUM
ajis02-180	133	15	levels	level	NOUN
ajis02-180	133	16	below	below	ADP
ajis02-180	133	17	the	the	DET
ajis02-180	133	18	ceo	ceo	NOUN
ajis02-180	133	19	and	and	CCONJ
ajis02-180	133	20	all	all	DET
ajis02-180	133	21	departments	department	NOUN
ajis02-180	133	22	reported	report	VERB
ajis02-180	133	23	they	they	PRON
ajis02-180	133	24	had	have	AUX
ajis02-180	133	25	engaged	engage	VERB
ajis02-180	133	26	in	in	ADP
ajis02-180	133	27	some	some	DET
ajis02-180	133	28	form	form	NOUN
ajis02-180	133	29	of	of	ADP
ajis02-180	133	30	it	it	PRON
ajis02-180	133	31	planning	plan	VERB
ajis02-180	133	32	.	.	PUNCT
ajis02-180	134	1	no	no	INTJ
ajis02-180	134	2	.	.	PUNCT
ajis02-180	135	1	employees	employee	NOUN
ajis02-180	135	2	n	n	PRON
ajis02-180	135	3	annual	annual	ADJ
ajis02-180	135	4	budget	budget	NOUN
ajis02-180	135	5	n	n	CCONJ
ajis02-180	135	6	it	it	PRON
ajis02-180	135	7	annual	annual	ADJ
ajis02-180	135	8	budget	budget	NOUN
ajis02-180	135	9	n	n	PROPN
ajis02-180	135	10	>	>	X
ajis02-180	135	11	2000	2000	NUM
ajis02-180	135	12	9	9	NUM
ajis02-180	135	13	>	>	SYM
ajis02-180	135	14	$	$	SYM
ajis02-180	135	15	100	100	NUM
ajis02-180	135	16	million	million	NUM
ajis02-180	135	17	13	13	NUM
ajis02-180	135	18	>	>	SYM
ajis02-180	135	19	$	$	SYM
ajis02-180	135	20	100	100	NUM
ajis02-180	135	21	million	million	NUM
ajis02-180	135	22	4	4	NUM
ajis02-180	135	23	1001	1001	NUM
ajis02-180	135	24	-	-	SYM
ajis02-180	135	25	2000	2000	NUM
ajis02-180	135	26	2	2	NUM
ajis02-180	135	27	$	$	SYM
ajis02-180	135	28	51	51	NUM
ajis02-180	135	29	-	-	SYM
ajis02-180	135	30	100	100	NUM
ajis02-180	135	31	million	million	NUM
ajis02-180	135	32	3	3	NUM
ajis02-180	135	33	$	$	SYM
ajis02-180	135	34	11	11	NUM
ajis02-180	135	35	-	-	SYM
ajis02-180	135	36	100	100	NUM
ajis02-180	135	37	million	million	NUM
ajis02-180	135	38	10	10	NUM
ajis02-180	135	39	500	500	NUM
ajis02-180	135	40	-	-	SYM
ajis02-180	135	41	1000	1000	NUM
ajis02-180	135	42	3	3	NUM
ajis02-180	135	43	$	$	SYM
ajis02-180	135	44	10	10	NUM
ajis02-180	135	45	-	-	SYM
ajis02-180	135	46	50	50	NUM
ajis02-180	135	47	million	million	NUM
ajis02-180	135	48	1	1	NUM
ajis02-180	135	49	$	$	SYM
ajis02-180	135	50	1	1	NUM
ajis02-180	135	51	-	-	SYM
ajis02-180	135	52	10	10	NUM
ajis02-180	135	53	million	million	NUM
ajis02-180	135	54	3	3	NUM
ajis02-180	135	55	<	<	X
ajis02-180	135	56	500	500	NUM
ajis02-180	135	57	3	3	NUM
ajis02-180	135	58	it	it	PRON
ajis02-180	135	59	leader	leader	NOUN
ajis02-180	135	60	below	below	ADP
ajis02-180	135	61	ceo	ceo	PROPN
ajis02-180	135	62	n	n	PROPN
ajis02-180	135	63	it	it	PRON
ajis02-180	135	64	planning	plan	VERB
ajis02-180	135	65	n	n	CCONJ
ajis02-180	135	66	1	1	NUM
ajis02-180	135	67	level	level	NOUN
ajis02-180	135	68	below	below	ADP
ajis02-180	135	69	6	6	NUM
ajis02-180	135	70	1	1	NUM
ajis02-180	135	71	-	-	SYM
ajis02-180	135	72	5	5	NUM
ajis02-180	135	73	years	year	NOUN
ajis02-180	135	74	10	10	NUM
ajis02-180	135	75	2	2	NUM
ajis02-180	135	76	levels	level	NOUN
ajis02-180	135	77	below	below	ADP
ajis02-180	135	78	6	6	NUM
ajis02-180	135	79	6	6	NUM
ajis02-180	135	80	-10	-10	NUM
ajis02-180	135	81	years	year	NOUN
ajis02-180	135	82	4	4	NUM
ajis02-180	135	83	3	3	NUM
ajis02-180	135	84	levels	level	NOUN
ajis02-180	135	85	below	below	ADP
ajis02-180	135	86	5	5	NUM
ajis02-180	135	87	>	>	SYM
ajis02-180	135	88	15	15	NUM
ajis02-180	135	89	years	year	NOUN
ajis02-180	135	90	3	3	NUM
ajis02-180	135	91	table	table	NOUN
ajis02-180	135	92	2	2	NUM
ajis02-180	135	93	:	:	PUNCT
ajis02-180	135	94	profile	profile	NOUN
ajis02-180	135	95	of	of	ADP
ajis02-180	135	96	departments	department	NOUN
ajis02-180	135	97	(	(	PUNCT
ajis02-180	135	98	n=17	n=17	PROPN
ajis02-180	135	99	)	)	PUNCT
ajis02-180	135	100	the	the	DET
ajis02-180	135	101	survey	survey	NOUN
ajis02-180	135	102	data	datum	NOUN
ajis02-180	135	103	were	be	AUX
ajis02-180	135	104	checked	check	VERB
ajis02-180	135	105	within	within	ADP
ajis02-180	135	106	spss	spss	PROPN
ajis02-180	135	107	and	and	CCONJ
ajis02-180	135	108	found	find	VERB
ajis02-180	135	109	to	to	PART
ajis02-180	135	110	be	be	AUX
ajis02-180	135	111	of	of	ADP
ajis02-180	135	112	normal	normal	ADJ
ajis02-180	135	113	distribution	distribution	NOUN
ajis02-180	135	114	with	with	ADP
ajis02-180	135	115	respect	respect	NOUN
ajis02-180	135	116	to	to	ADP
ajis02-180	135	117	skewness	skewness	NOUN
ajis02-180	135	118	and	and	CCONJ
ajis02-180	135	119	fisher	fisher	PROPN
ajis02-180	135	120	kurtosis	kurtosis	NOUN
ajis02-180	135	121	,	,	PUNCT
ajis02-180	135	122	thus	thus	ADV
ajis02-180	135	123	allowing	allow	VERB
ajis02-180	135	124	the	the	DET
ajis02-180	135	125	use	use	NOUN
ajis02-180	135	126	of	of	ADP
ajis02-180	135	127	robust	robust	ADJ
ajis02-180	135	128	parametric	parametric	ADJ
ajis02-180	135	129	statistical	statistical	ADJ
ajis02-180	135	130	analysis	analysis	NOUN
ajis02-180	135	131	.	.	PUNCT
ajis02-180	136	1	there	there	PRON
ajis02-180	136	2	were	be	VERB
ajis02-180	136	3	no	no	DET
ajis02-180	136	4	outliers	outlier	NOUN
ajis02-180	136	5	.	.	PUNCT
ajis02-180	137	1	the	the	DET
ajis02-180	137	2	data	datum	NOUN
ajis02-180	137	3	were	be	AUX
ajis02-180	137	4	also	also	ADV
ajis02-180	137	5	tested	test	VERB
ajis02-180	137	6	for	for	ADP
ajis02-180	137	7	reliability	reliability	NOUN
ajis02-180	137	8	.	.	PUNCT
ajis02-180	138	1	this	this	PRON
ajis02-180	138	2	tested	test	VERB
ajis02-180	138	3	the	the	DET
ajis02-180	138	4	internal	internal	ADJ
ajis02-180	138	5	consistency	consistency	NOUN
ajis02-180	138	6	of	of	ADP
ajis02-180	138	7	a	a	DET
ajis02-180	138	8	set	set	NOUN
ajis02-180	138	9	of	of	ADP
ajis02-180	138	10	scale	scale	NOUN
ajis02-180	138	11	items	item	NOUN
ajis02-180	138	12	(	(	PUNCT
ajis02-180	138	13	francis	francis	PROPN
ajis02-180	138	14	2004	2004	NUM
ajis02-180	138	15	)	)	PUNCT
ajis02-180	138	16	,	,	PUNCT
ajis02-180	138	17	the	the	DET
ajis02-180	138	18	results	result	NOUN
ajis02-180	138	19	of	of	ADP
ajis02-180	138	20	which	which	PRON
ajis02-180	138	21	are	be	AUX
ajis02-180	138	22	shown	show	VERB
ajis02-180	138	23	in	in	ADP
ajis02-180	138	24	table	table	NOUN
ajis02-180	138	25	3	3	NUM
ajis02-180	138	26	.	.	PUNCT
ajis02-180	139	1	although	although	SCONJ
ajis02-180	139	2	the	the	DET
ajis02-180	139	3	instrument	instrument	NOUN
ajis02-180	139	4	used	use	VERB
ajis02-180	139	5	had	have	AUX
ajis02-180	139	6	been	be	AUX
ajis02-180	139	7	previously	previously	ADV
ajis02-180	139	8	validated	validate	VERB
ajis02-180	139	9	,	,	PUNCT
ajis02-180	139	10	it	it	PRON
ajis02-180	139	11	is	be	AUX
ajis02-180	139	12	interesting	interesting	ADJ
ajis02-180	139	13	to	to	PART
ajis02-180	139	14	note	note	VERB
ajis02-180	139	15	that	that	SCONJ
ajis02-180	139	16	in	in	ADP
ajis02-180	139	17	the	the	DET
ajis02-180	139	18	current	current	ADJ
ajis02-180	139	19	setting	setting	NOUN
ajis02-180	139	20	it	it	PRON
ajis02-180	139	21	was	be	AUX
ajis02-180	139	22	necessary	necessary	ADJ
ajis02-180	139	23	to	to	PART
ajis02-180	139	24	remove	remove	VERB
ajis02-180	139	25	11	11	NUM
ajis02-180	139	26	items	item	NOUN
ajis02-180	139	27	from	from	ADP
ajis02-180	139	28	the	the	DET
ajis02-180	139	29	original	original	ADJ
ajis02-180	139	30	40	40	NUM
ajis02-180	139	31	items	item	NOUN
ajis02-180	139	32	to	to	PART
ajis02-180	139	33	achieve	achieve	VERB
ajis02-180	139	34	a	a	DET
ajis02-180	139	35	cronbach	cronbach	ADJ
ajis02-180	139	36	alpha	alpha	NOUN
ajis02-180	139	37	reliability	reliability	NOUN
ajis02-180	139	38	measure	measure	NOUN
ajis02-180	139	39	of	of	ADP
ajis02-180	139	40	.70	.70	NUM
ajis02-180	139	41	or	or	CCONJ
ajis02-180	139	42	above	above	ADV
ajis02-180	139	43	as	as	SCONJ
ajis02-180	139	44	prescribed	prescribe	VERB
ajis02-180	139	45	by	by	ADP
ajis02-180	139	46	nunnally	nunnally	PROPN
ajis02-180	139	47	(	(	PUNCT
ajis02-180	139	48	1993	1993	NUM
ajis02-180	139	49	)	)	PUNCT
ajis02-180	139	50	.	.	PUNCT
ajis02-180	140	1	the	the	DET
ajis02-180	140	2	resulting	result	VERB
ajis02-180	140	3	29	29	NUM
ajis02-180	140	4	-	-	PUNCT
ajis02-180	140	5	item	item	NOUN
ajis02-180	140	6	questionnaire	questionnaire	NOUN
ajis02-180	140	7	achieved	achieve	VERB
ajis02-180	140	8	reliability	reliability	NOUN
ajis02-180	140	9	scores	score	NOUN
ajis02-180	140	10	for	for	SCONJ
ajis02-180	140	11	the	the	DET
ajis02-180	140	12	it	it	PRON
ajis02-180	140	13	focus	focus	VERB
ajis02-180	140	14	on	on	ADP
ajis02-180	140	15	operations	operation	NOUN
ajis02-180	140	16	,	,	PUNCT
ajis02-180	140	17	it	it	PRON
ajis02-180	140	18	focus	focus	VERB
ajis02-180	140	19	on	on	ADP
ajis02-180	140	20	customer	customer	NOUN
ajis02-180	140	21	(	(	PUNCT
ajis02-180	140	22	client	client	NOUN
ajis02-180	140	23	)	)	PUNCT
ajis02-180	140	24	interactions	interaction	NOUN
ajis02-180	140	25	,	,	PUNCT
ajis02-180	140	26	it	it	PRON
ajis02-180	140	27	management	management	NOUN
ajis02-180	140	28	sophistication	sophistication	NOUN
ajis02-180	140	29	and	and	CCONJ
ajis02-180	140	30	it	it	PRON
ajis02-180	140	31	leader	leader	NOUN
ajis02-180	140	32	’s	’s	PART
ajis02-180	140	33	role	role	NOUN
ajis02-180	140	34	ranging	range	VERB
ajis02-180	140	35	from	from	ADP
ajis02-180	140	36	.71	.71	NUM
ajis02-180	140	37	to	to	ADP
ajis02-180	140	38	.85	.85	NUM
ajis02-180	140	39	.	.	PUNCT
ajis02-180	141	1	a	a	DET
ajis02-180	141	2	copy	copy	NOUN
ajis02-180	141	3	of	of	ADP
ajis02-180	141	4	the	the	DET
ajis02-180	141	5	questionnaire	questionnaire	NOUN
ajis02-180	141	6	is	be	AUX
ajis02-180	141	7	available	available	ADJ
ajis02-180	141	8	on	on	ADP
ajis02-180	141	9	request	request	NOUN
ajis02-180	141	10	from	from	ADP
ajis02-180	141	11	the	the	DET
ajis02-180	141	12	first	first	ADJ
ajis02-180	141	13	author	author	NOUN
ajis02-180	141	14	.	.	PUNCT
ajis02-180	142	1	table	table	NOUN
ajis02-180	142	2	3	3	NUM
ajis02-180	142	3	also	also	ADV
ajis02-180	142	4	provides	provide	VERB
ajis02-180	142	5	the	the	DET
ajis02-180	142	6	level	level	NOUN
ajis02-180	142	7	of	of	ADP
ajis02-180	142	8	agreement	agreement	NOUN
ajis02-180	142	9	(	(	PUNCT
ajis02-180	142	10	standard	standard	ADJ
ajis02-180	142	11	deviation	deviation	NOUN
ajis02-180	142	12	)	)	PUNCT
ajis02-180	142	13	for	for	ADP
ajis02-180	142	14	each	each	DET
ajis02-180	142	15	item	item	NOUN
ajis02-180	142	16	.	.	PUNCT
ajis02-180	143	1	the	the	DET
ajis02-180	143	2	highest	high	ADJ
ajis02-180	143	3	level	level	NOUN
ajis02-180	143	4	of	of	ADP
ajis02-180	143	5	agreement	agreement	NOUN
ajis02-180	143	6	(	(	PUNCT
ajis02-180	143	7	sd	sd	ADP
ajis02-180	143	8	.55	.55	NUM
ajis02-180	143	9	)	)	PUNCT
ajis02-180	143	10	relates	relate	VERB
ajis02-180	143	11	to	to	ADP
ajis02-180	143	12	responses	response	NOUN
ajis02-180	143	13	to	to	ADP
ajis02-180	143	14	the	the	DET
ajis02-180	143	15	it	it	NOUN
ajis02-180	143	16	leader	leader	NOUN
ajis02-180	143	17	’s	’s	PART
ajis02-180	143	18	role	role	NOUN
ajis02-180	143	19	section	section	NOUN
ajis02-180	143	20	of	of	ADP
ajis02-180	143	21	the	the	DET
ajis02-180	143	22	questionnaire	questionnaire	NOUN
ajis02-180	143	23	.	.	PUNCT
ajis02-180	144	1	the	the	DET
ajis02-180	144	2	level	level	NOUN
ajis02-180	144	3	of	of	ADP
ajis02-180	144	4	agreement	agreement	NOUN
ajis02-180	144	5	for	for	ADP
ajis02-180	144	6	it	it	PRON
ajis02-180	144	7	planning	plan	VERB
ajis02-180	144	8	and	and	CCONJ
ajis02-180	144	9	it	it	PRON
ajis02-180	144	10	organisation	organisation	NOUN
ajis02-180	144	11	was	be	AUX
ajis02-180	144	12	slightly	slightly	ADV
ajis02-180	144	13	less	less	ADJ
ajis02-180	144	14	(	(	PUNCT
ajis02-180	144	15	.79	.79	NUM
ajis02-180	144	16	and	and	CCONJ
ajis02-180	144	17	.72	.72	NUM
ajis02-180	144	18	respectively	respectively	ADV
ajis02-180	144	19	)	)	PUNCT
ajis02-180	144	20	.	.	PUNCT
ajis02-180	145	1	the	the	DET
ajis02-180	145	2	lowest	low	ADJ
ajis02-180	145	3	level	level	NOUN
ajis02-180	145	4	of	of	ADP
ajis02-180	145	5	agreement	agreement	NOUN
ajis02-180	145	6	was	be	AUX
ajis02-180	145	7	recorded	record	VERB
ajis02-180	145	8	for	for	ADP
ajis02-180	145	9	it	it	PRON
ajis02-180	145	10	integration	integration	NOUN
ajis02-180	145	11	(	(	PUNCT
ajis02-180	145	12	.86	.86	NUM
ajis02-180	145	13	)	)	PUNCT
ajis02-180	145	14	.	.	PUNCT
ajis02-180	146	1	australasian	australasian	ADJ
ajis02-180	146	2	journal	journal	NOUN
ajis02-180	146	3	of	of	ADP
ajis02-180	146	4	information	information	NOUN
ajis02-180	146	5	systems	system	NOUN
ajis02-180	146	6	volume	volume	NOUN
ajis02-180	146	7	15	15	NUM
ajis02-180	146	8	number	number	NOUN
ajis02-180	146	9	1	1	NUM
ajis02-180	146	10	december	december	PROPN
ajis02-180	146	11	2007	2007	NUM
ajis02-180	146	12	85	85	NUM
ajis02-180	146	13	construct	construct	NOUN
ajis02-180	146	14	mean	mean	NOUN
ajis02-180	146	15	(	(	PUNCT
ajis02-180	146	16	sd	sd	NOUN
ajis02-180	146	17	)	)	PUNCT
ajis02-180	146	18	cronbach	cronbach	PROPN
ajis02-180	146	19	’s	’s	PART
ajis02-180	147	1	alpha	alpha	NOUN
ajis02-180	147	2	no	no	INTJ
ajis02-180	147	3	.	.	PUNCT
ajis02-180	148	1	of	of	ADP
ajis02-180	148	2	items	item	NOUN
ajis02-180	148	3	it	it	PRON
ajis02-180	148	4	-	-	PUNCT
ajis02-180	148	5	enabled	enable	VERB
ajis02-180	148	6	focus	focus	NOUN
ajis02-180	148	7	adjusted	adjust	VERB
ajis02-180	148	8	original	original	ADJ
ajis02-180	148	9	operations	operation	NOUN
ajis02-180	148	10	3.32	3.32	NUM
ajis02-180	148	11	(	(	PUNCT
ajis02-180	148	12	.81	.81	NUM
ajis02-180	148	13	)	)	PUNCT
ajis02-180	148	14	0.73	0.73	NUM
ajis02-180	148	15	4	4	NUM
ajis02-180	148	16	4	4	NUM
ajis02-180	148	17	customer	customer	NOUN
ajis02-180	148	18	3.63	3.63	NUM
ajis02-180	148	19	(	(	PUNCT
ajis02-180	148	20	.83	.83	NUM
ajis02-180	148	21	)	)	PUNCT
ajis02-180	148	22	0.80	0.80	NUM
ajis02-180	148	23	4	4	NUM
ajis02-180	148	24	6	6	NUM
ajis02-180	148	25	it	it	PRON
ajis02-180	148	26	management	management	NOUN
ajis02-180	148	27	practices	practice	VERB
ajis02-180	148	28	it	it	PRON
ajis02-180	148	29	sophistication	sophistication	NOUN
ajis02-180	148	30	3.89	3.89	NUM
ajis02-180	148	31	(	(	PUNCT
ajis02-180	148	32	.72	.72	NUM
ajis02-180	148	33	)	)	PUNCT
ajis02-180	148	34	0.85	0.85	NUM
ajis02-180	149	1	it	it	PRON
ajis02-180	149	2	planning	plan	VERB
ajis02-180	149	3	4.07	4.07	NUM
ajis02-180	149	4	(	(	PUNCT
ajis02-180	149	5	.62	.62	NUM
ajis02-180	149	6	)	)	PUNCT
ajis02-180	149	7	0.79	0.79	NUM
ajis02-180	149	8	4	4	NUM
ajis02-180	149	9	6	6	NUM
ajis02-180	149	10	it	it	PRON
ajis02-180	149	11	organisation	organisation	NOUN
ajis02-180	149	12	3.88	3.88	NUM
ajis02-180	149	13	(	(	PUNCT
ajis02-180	149	14	.67	.67	NUM
ajis02-180	149	15	)	)	PUNCT
ajis02-180	149	16	0.72	0.72	NUM
ajis02-180	149	17	4	4	NUM
ajis02-180	149	18	4	4	NUM
ajis02-180	149	19	it	it	PRON
ajis02-180	149	20	control	control	VERB
ajis02-180	149	21	3.87	3.87	NUM
ajis02-180	149	22	(	(	PUNCT
ajis02-180	149	23	.74	.74	NUM
ajis02-180	149	24	)	)	PUNCT
ajis02-180	149	25	0.85	0.85	NUM
ajis02-180	149	26	6	6	NUM
ajis02-180	149	27	6	6	NUM
ajis02-180	149	28	it	it	PRON
ajis02-180	149	29	integration	integration	NOUN
ajis02-180	149	30	3.67	3.67	NUM
ajis02-180	149	31	(	(	PUNCT
ajis02-180	149	32	.86	.86	NUM
ajis02-180	149	33	)	)	PUNCT
ajis02-180	149	34	0.75	0.75	NUM
ajis02-180	149	35	3	3	NUM
ajis02-180	149	36	6	6	NUM
ajis02-180	149	37	it	it	PRON
ajis02-180	149	38	leader	leader	NOUN
ajis02-180	149	39	’s	’s	PART
ajis02-180	149	40	role	role	NOUN
ajis02-180	149	41	4.38	4.38	NUM
ajis02-180	149	42	(	(	PUNCT
ajis02-180	149	43	.55	.55	NUM
ajis02-180	149	44	)	)	PUNCT
ajis02-180	149	45	0.71	0.71	NUM
ajis02-180	149	46	4	4	NUM
ajis02-180	149	47	8	8	NUM
ajis02-180	149	48	total	total	NOUN
ajis02-180	149	49	29	29	NUM
ajis02-180	149	50	40	40	NUM
ajis02-180	149	51	table	table	NOUN
ajis02-180	149	52	3	3	NUM
ajis02-180	149	53	:	:	PUNCT
ajis02-180	149	54	construct	construct	VERB
ajis02-180	149	55	reliability	reliability	NOUN
ajis02-180	149	56	(	(	PUNCT
ajis02-180	149	57	n=17	n=17	PROPN
ajis02-180	149	58	)	)	PUNCT
ajis02-180	149	59	to	to	PART
ajis02-180	149	60	determine	determine	VERB
ajis02-180	149	61	whether	whether	SCONJ
ajis02-180	149	62	items	item	NOUN
ajis02-180	149	63	of	of	ADP
ajis02-180	149	64	a	a	DET
ajis02-180	149	65	construct	construct	NOUN
ajis02-180	149	66	correlate	correlate	VERB
ajis02-180	149	67	more	more	ADV
ajis02-180	149	68	highly	highly	ADV
ajis02-180	149	69	with	with	ADP
ajis02-180	149	70	items	item	NOUN
ajis02-180	149	71	within	within	ADP
ajis02-180	149	72	the	the	DET
ajis02-180	149	73	construct	construct	NOUN
ajis02-180	149	74	than	than	ADP
ajis02-180	149	75	with	with	ADP
ajis02-180	149	76	those	those	PRON
ajis02-180	149	77	that	that	PRON
ajis02-180	149	78	measure	measure	VERB
ajis02-180	149	79	other	other	ADJ
ajis02-180	149	80	constructs	construct	NOUN
ajis02-180	149	81	it	it	PRON
ajis02-180	149	82	is	be	AUX
ajis02-180	149	83	useful	useful	ADJ
ajis02-180	149	84	to	to	PART
ajis02-180	149	85	use	use	VERB
ajis02-180	149	86	discriminant	discriminant	ADJ
ajis02-180	149	87	analysis	analysis	NOUN
ajis02-180	149	88	.	.	PUNCT
ajis02-180	150	1	to	to	PART
ajis02-180	150	2	test	test	VERB
ajis02-180	150	3	the	the	DET
ajis02-180	150	4	discriminatory	discriminatory	ADJ
ajis02-180	150	5	properties	property	NOUN
ajis02-180	150	6	of	of	ADP
ajis02-180	150	7	the	the	DET
ajis02-180	150	8	items	item	NOUN
ajis02-180	150	9	and	and	CCONJ
ajis02-180	150	10	constructs	construct	NOUN
ajis02-180	150	11	,	,	PUNCT
ajis02-180	150	12	two	two	NUM
ajis02-180	150	13	tests	test	NOUN
ajis02-180	150	14	were	be	AUX
ajis02-180	150	15	performed	perform	VERB
ajis02-180	150	16	.	.	PUNCT
ajis02-180	151	1	first	first	ADV
ajis02-180	151	2	,	,	PUNCT
ajis02-180	151	3	a	a	DET
ajis02-180	151	4	correlation	correlation	NOUN
ajis02-180	151	5	matrix	matrix	NOUN
ajis02-180	151	6	was	be	AUX
ajis02-180	151	7	constructed	construct	VERB
ajis02-180	151	8	to	to	PART
ajis02-180	151	9	determine	determine	VERB
ajis02-180	151	10	the	the	DET
ajis02-180	151	11	percentage	percentage	NOUN
ajis02-180	151	12	of	of	ADP
ajis02-180	151	13	within	within	ADP
ajis02-180	151	14	-	-	PUNCT
ajis02-180	151	15	construct	construct	NOUN
ajis02-180	151	16	correlations	correlation	NOUN
ajis02-180	151	17	that	that	PRON
ajis02-180	151	18	associated	associate	VERB
ajis02-180	151	19	higher	higher	ADV
ajis02-180	151	20	with	with	ADP
ajis02-180	151	21	an	an	DET
ajis02-180	151	22	item	item	NOUN
ajis02-180	151	23	from	from	ADP
ajis02-180	151	24	another	another	DET
ajis02-180	151	25	construct	construct	NOUN
ajis02-180	151	26	than	than	ADP
ajis02-180	151	27	with	with	ADP
ajis02-180	151	28	items	item	NOUN
ajis02-180	151	29	within	within	ADP
ajis02-180	151	30	its	its	PRON
ajis02-180	151	31	own	own	ADJ
ajis02-180	151	32	construct	construct	NOUN
ajis02-180	151	33	.	.	PUNCT
ajis02-180	152	1	this	this	DET
ajis02-180	152	2	test	test	NOUN
ajis02-180	152	3	revealed	reveal	VERB
ajis02-180	152	4	that	that	SCONJ
ajis02-180	152	5	only	only	ADV
ajis02-180	152	6	28	28	NUM
ajis02-180	152	7	%	%	NOUN
ajis02-180	152	8	of	of	ADP
ajis02-180	152	9	the	the	DET
ajis02-180	152	10	items	item	NOUN
ajis02-180	152	11	associated	associate	VERB
ajis02-180	152	12	more	more	ADV
ajis02-180	152	13	highly	highly	ADV
ajis02-180	152	14	with	with	ADP
ajis02-180	152	15	an	an	DET
ajis02-180	152	16	item	item	NOUN
ajis02-180	152	17	from	from	ADP
ajis02-180	152	18	another	another	DET
ajis02-180	152	19	construct	construct	NOUN
ajis02-180	152	20	,	,	PUNCT
ajis02-180	152	21	thus	thus	ADV
ajis02-180	152	22	meeting	meet	VERB
ajis02-180	152	23	the	the	DET
ajis02-180	152	24	criteria	criterion	NOUN
ajis02-180	152	25	of	of	ADP
ajis02-180	152	26	less	less	ADJ
ajis02-180	152	27	than	than	ADP
ajis02-180	152	28	50	50	NUM
ajis02-180	152	29	%	%	NOUN
ajis02-180	152	30	set	set	VERB
ajis02-180	152	31	by	by	ADP
ajis02-180	152	32	campbell	campbell	PROPN
ajis02-180	152	33	and	and	CCONJ
ajis02-180	152	34	fiske	fiske	PROPN
ajis02-180	152	35	(	(	PUNCT
ajis02-180	152	36	1959	1959	NUM
ajis02-180	152	37	)	)	PUNCT
ajis02-180	152	38	.	.	PUNCT
ajis02-180	153	1	next	next	ADJ
ajis02-180	153	2	,	,	PUNCT
ajis02-180	153	3	bi	bi	ADJ
ajis02-180	153	4	-	-	ADJ
ajis02-180	153	5	variate	variate	ADJ
ajis02-180	153	6	correlations	correlation	NOUN
ajis02-180	153	7	between	between	ADP
ajis02-180	153	8	each	each	PRON
ajis02-180	153	9	of	of	ADP
ajis02-180	153	10	the	the	DET
ajis02-180	153	11	construct	construct	NOUN
ajis02-180	153	12	scales	scale	NOUN
ajis02-180	153	13	were	be	AUX
ajis02-180	153	14	analysed	analyse	VERB
ajis02-180	153	15	and	and	CCONJ
ajis02-180	153	16	the	the	DET
ajis02-180	153	17	average	average	ADJ
ajis02-180	153	18	variance	variance	NOUN
ajis02-180	153	19	explained	explain	VERB
ajis02-180	153	20	was	be	AUX
ajis02-180	153	21	computed	compute	VERB
ajis02-180	153	22	as	as	SCONJ
ajis02-180	153	23	shown	show	VERB
ajis02-180	153	24	in	in	ADP
ajis02-180	153	25	table	table	NOUN
ajis02-180	153	26	4	4	NUM
ajis02-180	153	27	.	.	PUNCT
ajis02-180	154	1	these	these	DET
ajis02-180	154	2	results	result	NOUN
ajis02-180	154	3	demonstrate	demonstrate	VERB
ajis02-180	154	4	that	that	SCONJ
ajis02-180	154	5	all	all	DET
ajis02-180	154	6	constructs	construct	NOUN
ajis02-180	154	7	were	be	AUX
ajis02-180	154	8	more	more	ADV
ajis02-180	154	9	highly	highly	ADV
ajis02-180	154	10	correlated	correlate	VERB
ajis02-180	154	11	within	within	ADP
ajis02-180	154	12	their	their	PRON
ajis02-180	154	13	dimensions	dimension	NOUN
ajis02-180	154	14	than	than	SCONJ
ajis02-180	154	15	they	they	PRON
ajis02-180	154	16	were	be	AUX
ajis02-180	154	17	with	with	ADP
ajis02-180	154	18	other	other	ADJ
ajis02-180	154	19	constructs	construct	NOUN
ajis02-180	154	20	,	,	PUNCT
ajis02-180	154	21	indicating	indicate	VERB
ajis02-180	154	22	that	that	SCONJ
ajis02-180	154	23	the	the	DET
ajis02-180	154	24	constructs	construct	NOUN
ajis02-180	154	25	were	be	AUX
ajis02-180	154	26	distinct	distinct	ADJ
ajis02-180	154	27	.	.	PUNCT
ajis02-180	155	1	further	further	ADJ
ajis02-180	155	2	support	support	NOUN
ajis02-180	155	3	for	for	ADP
ajis02-180	155	4	the	the	DET
ajis02-180	155	5	distinctiveness	distinctiveness	NOUN
ajis02-180	155	6	of	of	ADP
ajis02-180	155	7	the	the	DET
ajis02-180	155	8	constructs	construct	NOUN
ajis02-180	155	9	was	be	AUX
ajis02-180	155	10	provided	provide	VERB
ajis02-180	155	11	in	in	ADP
ajis02-180	155	12	that	that	SCONJ
ajis02-180	155	13	the	the	DET
ajis02-180	155	14	average	average	ADJ
ajis02-180	155	15	variance	variance	NOUN
ajis02-180	155	16	explained	explain	VERB
ajis02-180	155	17	for	for	SCONJ
ajis02-180	155	18	all	all	DET
ajis02-180	155	19	constructs	construct	NOUN
ajis02-180	155	20	exceeded	exceed	VERB
ajis02-180	155	21	the	the	DET
ajis02-180	155	22	.50	.50	NUM
ajis02-180	155	23	level	level	NOUN
ajis02-180	155	24	recommended	recommend	VERB
ajis02-180	155	25	by	by	ADP
ajis02-180	155	26	fornell	fornell	NOUN
ajis02-180	155	27	and	and	CCONJ
ajis02-180	155	28	larcker	larcker	NOUN
ajis02-180	155	29	(	(	PUNCT
ajis02-180	155	30	1981	1981	NUM
ajis02-180	155	31	)	)	PUNCT
ajis02-180	155	32	.	.	PUNCT
ajis02-180	156	1	construct	construct	VERB
ajis02-180	156	2	(	(	PUNCT
ajis02-180	156	3	no	no	INTJ
ajis02-180	156	4	.	.	PUNCT
ajis02-180	157	1	items	item	NOUN
ajis02-180	157	2	)	)	PUNCT
ajis02-180	158	1	ops	op	NOUN
ajis02-180	158	2	cust	cust	VERB
ajis02-180	158	3	it	it	PRON
ajis02-180	158	4	soph	soph	VERB
ajis02-180	159	1	it	it	PRON
ajis02-180	159	2	plan	plan	VERB
ajis02-180	159	3	it	it	PRON
ajis02-180	159	4	org	org	VERB
ajis02-180	159	5	it	it	PRON
ajis02-180	159	6	cont	cont	VERB
ajis02-180	159	7	it	it	PRON
ajis02-180	159	8	integ	integ	NOUN
ajis02-180	159	9	it	it	PRON
ajis02-180	159	10	leader	leader	NOUN
ajis02-180	159	11	role	role	NOUN
ajis02-180	159	12	it	it	PRON
ajis02-180	159	13	-	-	PUNCT
ajis02-180	159	14	enabled	enable	VERB
ajis02-180	159	15	focus	focus	NOUN
ajis02-180	159	16	operations	operation	NOUN
ajis02-180	159	17	(	(	PUNCT
ajis02-180	159	18	4	4	NUM
ajis02-180	159	19	)	)	PUNCT
ajis02-180	159	20	.73	.73	NUM
ajis02-180	159	21	customer	customer	NOUN
ajis02-180	159	22	(	(	PUNCT
ajis02-180	159	23	4	4	NUM
ajis02-180	159	24	)	)	PUNCT
ajis02-180	159	25	.272	.272	NUM
ajis02-180	160	1	.80	.80	NUM
ajis02-180	160	2	it	it	PRON
ajis02-180	160	3	management	management	NOUN
ajis02-180	160	4	practices	practice	VERB
ajis02-180	160	5	it	it	PRON
ajis02-180	160	6	sophistication	sophistication	NOUN
ajis02-180	160	7	(	(	PUNCT
ajis02-180	160	8	17	17	NUM
ajis02-180	160	9	)	)	PUNCT
ajis02-180	160	10	-.196	-.196	NOUN
ajis02-180	160	11	.043	.043	NUM
ajis02-180	161	1	.85	.85	NUM
ajis02-180	161	2	it	it	PRON
ajis02-180	161	3	planning	planning	NOUN
ajis02-180	161	4	(	(	PUNCT
ajis02-180	161	5	4	4	X
ajis02-180	161	6	)	)	PUNCT
ajis02-180	161	7	-.066	-.066	NOUN
ajis02-180	161	8	.075	.075	NUM
ajis02-180	161	9	.783	.783	NUM
ajis02-180	161	10	.79	.79	NUM
ajis02-180	161	11	it	it	NOUN
ajis02-180	161	12	organisation	organisation	NOUN
ajis02-180	161	13	(	(	PUNCT
ajis02-180	161	14	4	4	X
ajis02-180	161	15	)	)	PUNCT
ajis02-180	162	1	-.332	-.332	NOUN
ajis02-180	162	2	-.054	-.054	PROPN
ajis02-180	162	3	.700	.700	NUM
ajis02-180	162	4	.421	.421	NUM
ajis02-180	162	5	.72	.72	NUM
ajis02-180	163	1	it	it	PRON
ajis02-180	163	2	control	control	NOUN
ajis02-180	163	3	(	(	PUNCT
ajis02-180	163	4	6	6	NUM
ajis02-180	163	5	)	)	PUNCT
ajis02-180	163	6	-.387	-.387	NOUN
ajis02-180	164	1	-.053	-.053	PROPN
ajis02-180	164	2	.708	.708	NUM
ajis02-180	164	3	.466	.466	NUM
ajis02-180	164	4	.779	.779	NUM
ajis02-180	164	5	.85	.85	NUM
ajis02-180	164	6	it	it	PRON
ajis02-180	164	7	integration	integration	NOUN
ajis02-180	164	8	(	(	PUNCT
ajis02-180	164	9	3	3	NUM
ajis02-180	164	10	)	)	PUNCT
ajis02-180	164	11	.189	.189	PUNCT
ajis02-180	165	1	-.064	-.064	NOUN
ajis02-180	165	2	.361	.361	NUM
ajis02-180	165	3	.361	.361	NUM
ajis02-180	165	4	.088	.088	NUM
ajis02-180	166	1	-.171	-.171	PROPN
ajis02-180	166	2	.75	.75	NUM
ajis02-180	166	3	it	it	PRON
ajis02-180	166	4	leader	leader	NOUN
ajis02-180	166	5	's	's	PART
ajis02-180	166	6	role	role	NOUN
ajis02-180	166	7	(	(	PUNCT
ajis02-180	166	8	4	4	X
ajis02-180	166	9	)	)	PUNCT
ajis02-180	166	10	-.057	-.057	NOUN
ajis02-180	166	11	.255	.255	NUM
ajis02-180	166	12	.702	.702	NUM
ajis02-180	166	13	.444	.444	NUM
ajis02-180	166	14	.495	.495	NUM
ajis02-180	166	15	.386	.386	NUM
ajis02-180	166	16	.582	.582	NUM
ajis02-180	166	17	.71	.71	NUM
ajis02-180	166	18	table	table	NOUN
ajis02-180	166	19	4	4	NUM
ajis02-180	166	20	.	.	PUNCT
ajis02-180	166	21	inter	inter	ADJ
ajis02-180	166	22	-	-	ADJ
ajis02-180	166	23	correlation	correlation	NOUN
ajis02-180	166	24	matrix	matrix	NOUN
ajis02-180	166	25	of	of	ADP
ajis02-180	166	26	constructs	construct	NOUN
ajis02-180	166	27	australasian	australasian	ADJ
ajis02-180	166	28	journal	journal	NOUN
ajis02-180	166	29	of	of	ADP
ajis02-180	166	30	information	information	NOUN
ajis02-180	166	31	systems	system	NOUN
ajis02-180	166	32	volume	volume	NOUN
ajis02-180	166	33	15	15	NUM
ajis02-180	166	34	number	number	NOUN
ajis02-180	166	35	1	1	NUM
ajis02-180	166	36	december	december	PROPN
ajis02-180	166	37	2007	2007	NUM
ajis02-180	166	38	86	86	NUM
ajis02-180	166	39	next	next	ADV
ajis02-180	166	40	,	,	PUNCT
ajis02-180	166	41	each	each	PRON
ajis02-180	166	42	of	of	ADP
ajis02-180	166	43	the	the	DET
ajis02-180	166	44	17	17	NUM
ajis02-180	166	45	participating	participate	VERB
ajis02-180	166	46	australian	australian	ADJ
ajis02-180	166	47	federal	federal	ADJ
ajis02-180	166	48	government	government	NOUN
ajis02-180	166	49	departments	department	NOUN
ajis02-180	166	50	were	be	AUX
ajis02-180	166	51	classified	classify	VERB
ajis02-180	166	52	into	into	ADP
ajis02-180	166	53	one	one	NUM
ajis02-180	166	54	of	of	ADP
ajis02-180	166	55	the	the	DET
ajis02-180	166	56	topology	topology	NOUN
ajis02-180	166	57	quadrants	quadrant	NOUN
ajis02-180	166	58	suggested	suggest	VERB
ajis02-180	166	59	by	by	ADP
ajis02-180	166	60	karimi	karimi	PROPN
ajis02-180	166	61	,	,	PUNCT
ajis02-180	166	62	somers	somer	NOUN
ajis02-180	166	63	and	and	CCONJ
ajis02-180	166	64	gupta	gupta	PROPN
ajis02-180	166	65	(	(	PUNCT
ajis02-180	166	66	2001	2001	NUM
ajis02-180	166	67	)	)	PUNCT
ajis02-180	166	68	based	base	VERB
ajis02-180	166	69	on	on	ADP
ajis02-180	166	70	each	each	DET
ajis02-180	166	71	department	department	NOUN
ajis02-180	166	72	’s	’s	PART
ajis02-180	166	73	individual	individual	ADJ
ajis02-180	166	74	mean	mean	ADJ
ajis02-180	166	75	response	response	NOUN
ajis02-180	166	76	for	for	ADP
ajis02-180	166	77	customer	customer	NOUN
ajis02-180	166	78	focus	focus	NOUN
ajis02-180	166	79	and	and	CCONJ
ajis02-180	166	80	operations	operation	NOUN
ajis02-180	166	81	focus	focus	VERB
ajis02-180	166	82	.	.	PUNCT
ajis02-180	167	1	those	those	PRON
ajis02-180	167	2	scoring	score	VERB
ajis02-180	167	3	higher	high	ADJ
ajis02-180	167	4	than	than	ADP
ajis02-180	167	5	the	the	DET
ajis02-180	167	6	cumulative	cumulative	ADJ
ajis02-180	167	7	mean	mean	NOUN
ajis02-180	167	8	on	on	ADP
ajis02-180	167	9	customer	customer	NOUN
ajis02-180	167	10	focus	focus	NOUN
ajis02-180	167	11	or	or	CCONJ
ajis02-180	167	12	operations	operation	NOUN
ajis02-180	167	13	focus	focus	NOUN
ajis02-180	167	14	were	be	AUX
ajis02-180	167	15	classified	classify	VERB
ajis02-180	167	16	in	in	ADP
ajis02-180	167	17	the	the	DET
ajis02-180	167	18	high	high	ADJ
ajis02-180	167	19	category	category	NOUN
ajis02-180	167	20	for	for	ADP
ajis02-180	167	21	that	that	DET
ajis02-180	167	22	dimension	dimension	NOUN
ajis02-180	167	23	,	,	PUNCT
ajis02-180	167	24	and	and	CCONJ
ajis02-180	167	25	vice	vice	ADV
ajis02-180	167	26	versa	versa	ADV
ajis02-180	167	27	.	.	PUNCT
ajis02-180	168	1	those	those	DET
ajis02-180	168	2	departments	department	NOUN
ajis02-180	168	3	who	who	PRON
ajis02-180	168	4	scored	score	VERB
ajis02-180	168	5	higher	high	ADJ
ajis02-180	168	6	than	than	ADP
ajis02-180	168	7	the	the	DET
ajis02-180	168	8	cumulative	cumulative	ADJ
ajis02-180	168	9	mean	mean	NOUN
ajis02-180	168	10	on	on	ADP
ajis02-180	168	11	both	both	DET
ajis02-180	168	12	dimensions	dimension	NOUN
ajis02-180	168	13	were	be	AUX
ajis02-180	168	14	classified	classify	VERB
ajis02-180	168	15	as	as	ADP
ajis02-180	168	16	it	it	PRON
ajis02-180	168	17	-	-	NOUN
ajis02-180	168	18	leaders	leader	NOUN
ajis02-180	168	19	.	.	PUNCT
ajis02-180	169	1	those	those	PRON
ajis02-180	169	2	scoring	score	VERB
ajis02-180	169	3	lower	low	ADJ
ajis02-180	169	4	than	than	ADP
ajis02-180	169	5	the	the	DET
ajis02-180	169	6	cumulative	cumulative	ADJ
ajis02-180	169	7	mean	mean	NOUN
ajis02-180	169	8	on	on	ADP
ajis02-180	169	9	both	both	DET
ajis02-180	169	10	dimensions	dimension	NOUN
ajis02-180	169	11	were	be	AUX
ajis02-180	169	12	classified	classify	VERB
ajis02-180	169	13	as	as	ADP
ajis02-180	169	14	it	it	PRON
ajis02-180	169	15	-	-	PUNCT
ajis02-180	169	16	laggards	laggard	NOUN
ajis02-180	169	17	.	.	PUNCT
ajis02-180	170	1	to	to	AUX
ajis02-180	170	2	cross	cross	VERB
ajis02-180	170	3	-	-	VERB
ajis02-180	170	4	validate	validate	VERB
ajis02-180	170	5	the	the	DET
ajis02-180	170	6	classification	classification	NOUN
ajis02-180	170	7	of	of	ADP
ajis02-180	170	8	each	each	DET
ajis02-180	170	9	department	department	NOUN
ajis02-180	170	10	,	,	PUNCT
ajis02-180	170	11	a	a	DET
ajis02-180	170	12	hierarchical	hierarchical	ADJ
ajis02-180	170	13	discriminant	discriminant	NOUN
ajis02-180	170	14	function	function	NOUN
ajis02-180	170	15	analysis	analysis	NOUN
ajis02-180	170	16	was	be	AUX
ajis02-180	170	17	conducted	conduct	VERB
ajis02-180	170	18	to	to	PART
ajis02-180	170	19	assess	assess	VERB
ajis02-180	170	20	prediction	prediction	NOUN
ajis02-180	170	21	of	of	ADP
ajis02-180	170	22	membership	membership	NOUN
ajis02-180	170	23	into	into	ADP
ajis02-180	170	24	each	each	PRON
ajis02-180	170	25	of	of	ADP
ajis02-180	170	26	the	the	DET
ajis02-180	170	27	four	four	NUM
ajis02-180	170	28	quadrants	quadrant	NOUN
ajis02-180	170	29	based	base	VERB
ajis02-180	170	30	on	on	ADP
ajis02-180	170	31	the	the	DET
ajis02-180	170	32	five	five	NUM
ajis02-180	170	33	it	it	NOUN
ajis02-180	170	34	management	management	NOUN
ajis02-180	170	35	practice	practice	NOUN
ajis02-180	170	36	variables	variable	NOUN
ajis02-180	170	37	.	.	PUNCT
ajis02-180	171	1	the	the	DET
ajis02-180	171	2	predictor	predictor	NOUN
ajis02-180	171	3	variables	variable	NOUN
ajis02-180	171	4	were	be	AUX
ajis02-180	171	5	it	it	PRON
ajis02-180	171	6	planning	plan	VERB
ajis02-180	171	7	,	,	PUNCT
ajis02-180	171	8	it	it	PRON
ajis02-180	171	9	organization	organization	NOUN
ajis02-180	171	10	,	,	PUNCT
ajis02-180	171	11	it	it	PRON
ajis02-180	171	12	control	control	VERB
ajis02-180	171	13	,	,	PUNCT
ajis02-180	171	14	it	it	PRON
ajis02-180	171	15	integration	integration	NOUN
ajis02-180	171	16	,	,	PUNCT
ajis02-180	171	17	and	and	CCONJ
ajis02-180	171	18	it	it	PRON
ajis02-180	171	19	leader	leader	NOUN
ajis02-180	171	20	’s	’s	PART
ajis02-180	171	21	role	role	NOUN
ajis02-180	171	22	.	.	PUNCT
ajis02-180	172	1	of	of	ADP
ajis02-180	172	2	the	the	DET
ajis02-180	172	3	three	three	NUM
ajis02-180	172	4	functions	function	NOUN
ajis02-180	172	5	calculated	calculate	VERB
ajis02-180	172	6	,	,	PUNCT
ajis02-180	172	7	function	function	NOUN
ajis02-180	172	8	1	1	NUM
ajis02-180	172	9	accounted	account	VERB
ajis02-180	172	10	for	for	ADP
ajis02-180	172	11	86.3	86.3	NUM
ajis02-180	172	12	%	%	NOUN
ajis02-180	172	13	of	of	ADP
ajis02-180	172	14	the	the	DET
ajis02-180	172	15	between	between	NOUN
ajis02-180	172	16	-	-	PUNCT
ajis02-180	172	17	group	group	NOUN
ajis02-180	172	18	variability	variability	NOUN
ajis02-180	172	19	and	and	CCONJ
ajis02-180	172	20	16	16	NUM
ajis02-180	172	21	of	of	ADP
ajis02-180	172	22	the	the	DET
ajis02-180	172	23	17	17	NUM
ajis02-180	172	24	cases	case	NOUN
ajis02-180	172	25	were	be	AUX
ajis02-180	172	26	predicted	predict	VERB
ajis02-180	172	27	as	as	SCONJ
ajis02-180	172	28	classified	classify	VERB
ajis02-180	172	29	by	by	ADP
ajis02-180	172	30	the	the	DET
ajis02-180	172	31	cumulative	cumulative	ADJ
ajis02-180	172	32	mean	mean	NOUN
ajis02-180	172	33	method	method	NOUN
ajis02-180	172	34	described	describe	VERB
ajis02-180	172	35	above	above	ADV
ajis02-180	172	36	and	and	CCONJ
ajis02-180	172	37	used	use	VERB
ajis02-180	172	38	by	by	ADP
ajis02-180	172	39	karimi	karimi	PROPN
ajis02-180	172	40	,	,	PUNCT
ajis02-180	172	41	somers	somer	NOUN
ajis02-180	172	42	and	and	CCONJ
ajis02-180	172	43	gupta	gupta	PROPN
ajis02-180	172	44	(	(	PUNCT
ajis02-180	172	45	2001	2001	NUM
ajis02-180	172	46	)	)	PUNCT
ajis02-180	172	47	,	,	PUNCT
ajis02-180	172	48	thus	thus	ADV
ajis02-180	172	49	providing	provide	VERB
ajis02-180	172	50	good	good	ADJ
ajis02-180	172	51	support	support	NOUN
ajis02-180	172	52	for	for	ADP
ajis02-180	172	53	the	the	DET
ajis02-180	172	54	cumulative	cumulative	ADJ
ajis02-180	172	55	mean	mean	NOUN
ajis02-180	172	56	method	method	NOUN
ajis02-180	172	57	and	and	CCONJ
ajis02-180	172	58	demonstrating	demonstrate	VERB
ajis02-180	172	59	the	the	DET
ajis02-180	172	60	variability	variability	NOUN
ajis02-180	172	61	between	between	ADP
ajis02-180	172	62	quadrants	quadrant	NOUN
ajis02-180	172	63	of	of	ADP
ajis02-180	172	64	it	it	PRON
ajis02-180	172	65	management	management	NOUN
ajis02-180	172	66	practices	practice	NOUN
ajis02-180	172	67	.	.	PUNCT
ajis02-180	173	1	a	a	DET
ajis02-180	173	2	loading	loading	NOUN
ajis02-180	173	3	matrix	matrix	NOUN
ajis02-180	173	4	of	of	ADP
ajis02-180	173	5	correlations	correlation	NOUN
ajis02-180	173	6	between	between	ADP
ajis02-180	173	7	predictor	predictor	NOUN
ajis02-180	173	8	variables	variable	NOUN
ajis02-180	173	9	and	and	CCONJ
ajis02-180	173	10	discriminant	discriminant	ADJ
ajis02-180	173	11	functions	function	NOUN
ajis02-180	173	12	(	(	PUNCT
ajis02-180	173	13	table	table	NOUN
ajis02-180	173	14	5	5	NUM
ajis02-180	173	15	)	)	PUNCT
ajis02-180	173	16	suggests	suggest	VERB
ajis02-180	173	17	that	that	SCONJ
ajis02-180	173	18	the	the	DET
ajis02-180	173	19	primary	primary	ADJ
ajis02-180	173	20	variable	variable	NOUN
ajis02-180	173	21	in	in	ADP
ajis02-180	173	22	distinguishing	distinguish	VERB
ajis02-180	173	23	between	between	ADP
ajis02-180	173	24	quadrants	quadrant	NOUN
ajis02-180	173	25	is	be	AUX
ajis02-180	173	26	it	it	PRON
ajis02-180	173	27	integration	integration	NOUN
ajis02-180	173	28	,	,	PUNCT
ajis02-180	173	29	followed	follow	VERB
ajis02-180	173	30	closely	closely	ADV
ajis02-180	173	31	by	by	ADP
ajis02-180	173	32	it	it	PRON
ajis02-180	173	33	leader	leader	NOUN
ajis02-180	173	34	’s	’s	PART
ajis02-180	173	35	role	role	NOUN
ajis02-180	173	36	.	.	PUNCT
ajis02-180	174	1	variable	variable	ADJ
ajis02-180	174	2	function	function	NOUN
ajis02-180	174	3	1	1	NUM
ajis02-180	174	4	2	2	NUM
ajis02-180	174	5	3	3	NUM
ajis02-180	174	6	it	it	PRON
ajis02-180	174	7	integration	integration	NOUN
ajis02-180	174	8	.676	.676	NUM
ajis02-180	174	9	.722	.722	NUM
ajis02-180	174	10	(	(	PUNCT
ajis02-180	174	11	*	*	NOUN
ajis02-180	174	12	)	)	PUNCT
ajis02-180	174	13	-.111	-.111	NOUN
ajis02-180	174	14	it	it	PRON
ajis02-180	174	15	organisation	organisation	NOUN
ajis02-180	174	16	.022	.022	NUM
ajis02-180	174	17	.210	.210	NUM
ajis02-180	174	18	.952	.952	NUM
ajis02-180	174	19	(	(	PUNCT
ajis02-180	174	20	*	*	PUNCT
ajis02-180	174	21	)	)	PUNCT
ajis02-180	174	22	it	it	PRON
ajis02-180	174	23	control	control	VERB
ajis02-180	175	1	-.053	-.053	ADJ
ajis02-180	175	2	-.031	-.031	NOUN
ajis02-180	175	3	.811	.811	NUM
ajis02-180	175	4	(	(	PUNCT
ajis02-180	175	5	*	*	PUNCT
ajis02-180	175	6	)	)	PUNCT
ajis02-180	175	7	it	it	PRON
ajis02-180	175	8	leader	leader	NOUN
ajis02-180	175	9	's	's	PART
ajis02-180	175	10	role	role	NOUN
ajis02-180	175	11	.671	.671	NUM
ajis02-180	176	1	-.175	-.175	X
ajis02-180	176	2	.716	.716	NUM
ajis02-180	176	3	(	(	PUNCT
ajis02-180	176	4	*	*	PUNCT
ajis02-180	176	5	)	)	PUNCT
ajis02-180	176	6	it	it	PRON
ajis02-180	176	7	planning	plan	VERB
ajis02-180	176	8	.152	.152	NUM
ajis02-180	176	9	.403	.403	NUM
ajis02-180	176	10	.483	.483	NUM
ajis02-180	176	11	(	(	PUNCT
ajis02-180	176	12	*	*	NOUN
ajis02-180	176	13	)	)	PUNCT
ajis02-180	176	14	table	table	NOUN
ajis02-180	176	15	5	5	NUM
ajis02-180	176	16	:	:	PUNCT
ajis02-180	176	17	pooled	pool	VERB
ajis02-180	176	18	within	within	ADP
ajis02-180	176	19	-	-	PUNCT
ajis02-180	176	20	groups	group	NOUN
ajis02-180	176	21	correlations	correlation	NOUN
ajis02-180	176	22	between	between	ADP
ajis02-180	176	23	discriminating	discriminate	VERB
ajis02-180	176	24	variables	variable	NOUN
ajis02-180	176	25	and	and	CCONJ
ajis02-180	176	26	standardized	standardized	ADJ
ajis02-180	176	27	canonical	canonical	ADJ
ajis02-180	176	28	discriminant	discriminant	NOUN
ajis02-180	176	29	functions	function	NOUN
ajis02-180	176	30	(	(	PUNCT
ajis02-180	176	31	*	*	PUNCT
ajis02-180	176	32	largest	large	ADJ
ajis02-180	176	33	absolute	absolute	ADJ
ajis02-180	176	34	correlation	correlation	NOUN
ajis02-180	176	35	between	between	ADP
ajis02-180	176	36	each	each	DET
ajis02-180	176	37	variable	variable	NOUN
ajis02-180	176	38	and	and	CCONJ
ajis02-180	176	39	any	any	DET
ajis02-180	176	40	discriminant	discriminant	ADJ
ajis02-180	176	41	function	function	NOUN
ajis02-180	176	42	)	)	PUNCT
ajis02-180	177	1	the	the	DET
ajis02-180	177	2	classifications	classification	NOUN
ajis02-180	177	3	shown	show	VERB
ajis02-180	177	4	in	in	ADP
ajis02-180	177	5	figure	figure	NOUN
ajis02-180	177	6	2	2	NUM
ajis02-180	177	7	suggest	suggest	VERB
ajis02-180	177	8	that	that	SCONJ
ajis02-180	177	9	the	the	DET
ajis02-180	177	10	customer	customer	NOUN
ajis02-180	177	11	service	service	NOUN
ajis02-180	177	12	topology	topology	NOUN
ajis02-180	177	13	within	within	ADP
ajis02-180	177	14	australian	australian	ADJ
ajis02-180	177	15	federal	federal	ADJ
ajis02-180	177	16	government	government	NOUN
ajis02-180	177	17	departments	department	NOUN
ajis02-180	177	18	is	be	AUX
ajis02-180	177	19	mixed	mixed	ADJ
ajis02-180	177	20	.	.	PUNCT
ajis02-180	178	1	three	three	NUM
ajis02-180	178	2	departments	department	NOUN
ajis02-180	178	3	were	be	AUX
ajis02-180	178	4	classified	classify	VERB
ajis02-180	178	5	as	as	ADP
ajis02-180	178	6	it	it	PRON
ajis02-180	178	7	leader	leader	NOUN
ajis02-180	178	8	organisations	organisation	NOUN
ajis02-180	178	9	..	..	PUNCT
ajis02-180	179	1	three	three	NUM
ajis02-180	179	2	were	be	AUX
ajis02-180	179	3	classified	classify	VERB
ajis02-180	179	4	as	as	ADP
ajis02-180	179	5	it	it	PRON
ajis02-180	179	6	-	-	PUNCT
ajis02-180	179	7	enabled	enable	VERB
ajis02-180	179	8	customer	customer	NOUN
ajis02-180	179	9	focus	focus	NOUN
ajis02-180	179	10	departments	department	NOUN
ajis02-180	179	11	because	because	SCONJ
ajis02-180	179	12	of	of	ADP
ajis02-180	179	13	their	their	PRON
ajis02-180	179	14	above	above	ADJ
ajis02-180	179	15	average	average	ADJ
ajis02-180	179	16	focus	focus	NOUN
ajis02-180	179	17	on	on	ADP
ajis02-180	179	18	customers	customer	NOUN
ajis02-180	179	19	and	and	CCONJ
ajis02-180	179	20	their	their	PRON
ajis02-180	179	21	below	below	ADJ
ajis02-180	179	22	average	average	ADJ
ajis02-180	179	23	focus	focus	NOUN
ajis02-180	179	24	on	on	ADP
ajis02-180	179	25	operations	operation	NOUN
ajis02-180	179	26	.	.	PUNCT
ajis02-180	180	1	seven	seven	NUM
ajis02-180	180	2	departments	department	NOUN
ajis02-180	180	3	fell	fall	VERB
ajis02-180	180	4	within	within	ADP
ajis02-180	180	5	the	the	DET
ajis02-180	180	6	it	it	PRON
ajis02-180	180	7	-	-	PUNCT
ajis02-180	180	8	enabled	enable	VERB
ajis02-180	180	9	operations	operation	NOUN
ajis02-180	180	10	focus	focus	VERB
ajis02-180	180	11	topology	topology	NOUN
ajis02-180	180	12	.	.	PUNCT
ajis02-180	181	1	this	this	PRON
ajis02-180	181	2	implies	imply	VERB
ajis02-180	181	3	they	they	PRON
ajis02-180	181	4	have	have	VERB
ajis02-180	181	5	an	an	DET
ajis02-180	181	6	above	above	ADJ
ajis02-180	181	7	average	average	ADJ
ajis02-180	181	8	focus	focus	NOUN
ajis02-180	181	9	on	on	ADP
ajis02-180	181	10	operations	operation	NOUN
ajis02-180	181	11	and	and	CCONJ
ajis02-180	181	12	a	a	DET
ajis02-180	181	13	below	below	ADP
ajis02-180	181	14	average	average	ADJ
ajis02-180	181	15	focus	focus	NOUN
ajis02-180	181	16	on	on	ADP
ajis02-180	181	17	customers	customer	NOUN
ajis02-180	181	18	.	.	PUNCT
ajis02-180	182	1	the	the	DET
ajis02-180	182	2	remaining	remain	VERB
ajis02-180	182	3	four	four	NUM
ajis02-180	182	4	departments	department	NOUN
ajis02-180	182	5	fell	fall	VERB
ajis02-180	182	6	into	into	ADP
ajis02-180	182	7	the	the	DET
ajis02-180	182	8	it	it	PRON
ajis02-180	182	9	laggard	laggard	NOUN
ajis02-180	182	10	category	category	NOUN
ajis02-180	182	11	.	.	PUNCT
ajis02-180	183	1	australasian	australasian	ADJ
ajis02-180	183	2	journal	journal	NOUN
ajis02-180	183	3	of	of	ADP
ajis02-180	183	4	information	information	NOUN
ajis02-180	183	5	systems	system	NOUN
ajis02-180	183	6	volume	volume	NOUN
ajis02-180	183	7	15	15	NUM
ajis02-180	183	8	number	number	NOUN
ajis02-180	183	9	1	1	NUM
ajis02-180	183	10	december	december	PROPN
ajis02-180	183	11	2007	2007	NUM
ajis02-180	183	12	87	87	NUM
ajis02-180	183	13	figure	figure	NOUN
ajis02-180	183	14	2	2	NUM
ajis02-180	183	15	:	:	PUNCT
ajis02-180	183	16	australian	australian	ADJ
ajis02-180	183	17	federal	federal	ADJ
ajis02-180	183	18	government	government	NOUN
ajis02-180	183	19	departments	department	NOUN
ajis02-180	183	20	by	by	ADP
ajis02-180	183	21	customer	customer	NOUN
ajis02-180	183	22	service	service	NOUN
ajis02-180	183	23	topology	topology	NOUN
ajis02-180	183	24	on	on	ADP
ajis02-180	183	25	average	average	ADJ
ajis02-180	183	26	,	,	PUNCT
ajis02-180	183	27	table	table	NOUN
ajis02-180	183	28	3	3	NUM
ajis02-180	183	29	suggests	suggest	VERB
ajis02-180	183	30	that	that	SCONJ
ajis02-180	183	31	it	it	PRON
ajis02-180	183	32	’s	’	VERB
ajis02-180	183	33	impact	impact	NOUN
ajis02-180	183	34	was	be	AUX
ajis02-180	183	35	directed	direct	VERB
ajis02-180	183	36	more	more	ADV
ajis02-180	183	37	toward	toward	ADP
ajis02-180	183	38	a	a	DET
ajis02-180	183	39	customer	customer	NOUN
ajis02-180	183	40	focus	focus	NOUN
ajis02-180	183	41	(	(	PUNCT
ajis02-180	183	42	3.63	3.63	NUM
ajis02-180	183	43	,	,	PUNCT
ajis02-180	183	44	sd.83	sd.83	NOUN
ajis02-180	183	45	)	)	PUNCT
ajis02-180	183	46	than	than	ADP
ajis02-180	183	47	operations	operation	NOUN
ajis02-180	183	48	(	(	PUNCT
ajis02-180	183	49	3.32	3.32	NUM
ajis02-180	183	50	,	,	PUNCT
ajis02-180	183	51	sd	sd	ADP
ajis02-180	183	52	.81	.81	NUM
ajis02-180	183	53	)	)	PUNCT
ajis02-180	183	54	.	.	PUNCT
ajis02-180	184	1	in	in	ADP
ajis02-180	184	2	addition	addition	NOUN
ajis02-180	184	3	,	,	PUNCT
ajis02-180	184	4	departments	department	NOUN
ajis02-180	184	5	were	be	AUX
ajis02-180	184	6	more	more	ADV
ajis02-180	184	7	sophisticated	sophisticated	ADJ
ajis02-180	184	8	in	in	ADP
ajis02-180	184	9	it	it	PRON
ajis02-180	184	10	planning	plan	VERB
ajis02-180	184	11	(	(	PUNCT
ajis02-180	184	12	3.67	3.67	NUM
ajis02-180	184	13	,	,	PUNCT
ajis02-180	184	14	sd	sd	ADP
ajis02-180	184	15	1.16	1.16	NUM
ajis02-180	184	16	)	)	PUNCT
ajis02-180	184	17	and	and	CCONJ
ajis02-180	184	18	control	control	NOUN
ajis02-180	184	19	(	(	PUNCT
ajis02-180	184	20	3.67	3.67	NUM
ajis02-180	184	21	,	,	PUNCT
ajis02-180	184	22	sd	sd	ADP
ajis02-180	184	23	.87	.87	NUM
ajis02-180	184	24	)	)	PUNCT
ajis02-180	184	25	,	,	PUNCT
ajis02-180	184	26	closely	closely	ADV
ajis02-180	184	27	followed	follow	VERB
ajis02-180	184	28	by	by	ADP
ajis02-180	184	29	it	it	PRON
ajis02-180	184	30	organisation	organisation	NOUN
ajis02-180	184	31	(	(	PUNCT
ajis02-180	184	32	3.50	3.50	NUM
ajis02-180	184	33	,	,	PUNCT
ajis02-180	184	34	sd	sd	ADP
ajis02-180	184	35	.87	.87	NUM
ajis02-180	184	36	)	)	PUNCT
ajis02-180	184	37	and	and	CCONJ
ajis02-180	184	38	less	less	ADV
ajis02-180	184	39	so	so	ADV
ajis02-180	184	40	for	for	SCONJ
ajis02-180	184	41	it	it	PRON
ajis02-180	184	42	integration	integration	NOUN
ajis02-180	184	43	(	(	PUNCT
ajis02-180	184	44	2.78	2.78	NUM
ajis02-180	184	45	,	,	PUNCT
ajis02-180	184	46	sd	sd	ADP
ajis02-180	184	47	.19	.19	NUM
ajis02-180	184	48	)	)	PUNCT
ajis02-180	184	49	.	.	PUNCT
ajis02-180	185	1	analysing	analyse	VERB
ajis02-180	185	2	the	the	DET
ajis02-180	185	3	departmental	departmental	ADJ
ajis02-180	185	4	characteristics	characteristic	NOUN
ajis02-180	185	5	by	by	ADP
ajis02-180	185	6	customer	customer	NOUN
ajis02-180	185	7	topology	topology	NOUN
ajis02-180	185	8	reveals	reveal	VERB
ajis02-180	185	9	some	some	DET
ajis02-180	185	10	differences	difference	NOUN
ajis02-180	185	11	(	(	PUNCT
ajis02-180	185	12	see	see	VERB
ajis02-180	185	13	table	table	NOUN
ajis02-180	185	14	5	5	NUM
ajis02-180	185	15	)	)	PUNCT
ajis02-180	185	16	.	.	PUNCT
ajis02-180	186	1	for	for	ADP
ajis02-180	186	2	example	example	NOUN
ajis02-180	186	3	,	,	PUNCT
ajis02-180	186	4	while	while	SCONJ
ajis02-180	186	5	all	all	DET
ajis02-180	186	6	departments	department	NOUN
ajis02-180	186	7	had	have	VERB
ajis02-180	186	8	substantial	substantial	ADJ
ajis02-180	186	9	annual	annual	ADJ
ajis02-180	186	10	budgets	budget	NOUN
ajis02-180	186	11	,	,	PUNCT
ajis02-180	186	12	only	only	ADV
ajis02-180	186	13	one	one	NUM
ajis02-180	186	14	company	company	NOUN
ajis02-180	186	15	(	(	PUNCT
ajis02-180	186	16	an	an	DET
ajis02-180	186	17	it	it	PRON
ajis02-180	186	18	laggard	laggard	NOUN
ajis02-180	186	19	)	)	PUNCT
ajis02-180	186	20	reported	report	VERB
ajis02-180	186	21	an	an	DET
ajis02-180	186	22	annual	annual	ADJ
ajis02-180	186	23	budget	budget	NOUN
ajis02-180	186	24	of	of	ADP
ajis02-180	186	25	$	$	SYM
ajis02-180	186	26	50	50	NUM
ajis02-180	186	27	m	m	NOUN
ajis02-180	186	28	or	or	CCONJ
ajis02-180	186	29	less	less	ADJ
ajis02-180	186	30	.	.	PUNCT
ajis02-180	187	1	this	this	DET
ajis02-180	187	2	same	same	ADJ
ajis02-180	187	3	observation	observation	NOUN
ajis02-180	187	4	is	be	AUX
ajis02-180	187	5	true	true	ADJ
ajis02-180	187	6	of	of	ADP
ajis02-180	187	7	the	the	DET
ajis02-180	187	8	it	it	PRON
ajis02-180	187	9	annual	annual	ADJ
ajis02-180	187	10	budget	budget	NOUN
ajis02-180	187	11	.	.	PUNCT
ajis02-180	188	1	similarly	similarly	ADV
ajis02-180	188	2	,	,	PUNCT
ajis02-180	188	3	while	while	SCONJ
ajis02-180	188	4	the	the	DET
ajis02-180	188	5	it	it	PRON
ajis02-180	188	6	leader	leader	NOUN
ajis02-180	188	7	is	be	AUX
ajis02-180	188	8	typically	typically	ADV
ajis02-180	188	9	one	one	NUM
ajis02-180	188	10	or	or	CCONJ
ajis02-180	188	11	two	two	NUM
ajis02-180	188	12	levels	level	NOUN
ajis02-180	188	13	below	below	ADP
ajis02-180	188	14	the	the	DET
ajis02-180	188	15	ceo	ceo	NOUN
ajis02-180	188	16	,	,	PUNCT
ajis02-180	188	17	exceptions	exception	NOUN
ajis02-180	188	18	were	be	AUX
ajis02-180	188	19	reported	report	VERB
ajis02-180	188	20	in	in	ADP
ajis02-180	188	21	the	the	DET
ajis02-180	188	22	smaller	small	ADJ
ajis02-180	188	23	departments	department	NOUN
ajis02-180	188	24	classified	classify	VERB
ajis02-180	188	25	within	within	ADP
ajis02-180	188	26	the	the	DET
ajis02-180	188	27	it	it	PRON
ajis02-180	188	28	-	-	PUNCT
ajis02-180	188	29	enabled	enable	VERB
ajis02-180	188	30	operation	operation	NOUN
ajis02-180	188	31	or	or	CCONJ
ajis02-180	188	32	it	it	PRON
ajis02-180	188	33	-	-	PUNCT
ajis02-180	188	34	laggard	laggard	NOUN
ajis02-180	188	35	topologies	topology	NOUN
ajis02-180	188	36	.	.	PUNCT
ajis02-180	189	1	customer	customer	NOUN
ajis02-180	189	2	topology	topology	NOUN
ajis02-180	189	3	/	/	SYM
ajis02-180	189	4	characteristic	characteristic	ADJ
ajis02-180	189	5	it	it	PRON
ajis02-180	189	6	leader	leader	NOUN
ajis02-180	189	7	it	it	PRON
ajis02-180	189	8	customer	customer	NOUN
ajis02-180	189	9	focus	focus	VERB
ajis02-180	189	10	it	it	PRON
ajis02-180	189	11	operations	operation	NOUN
ajis02-180	189	12	focus	focus	VERB
ajis02-180	189	13	it	it	PRON
ajis02-180	189	14	laggard	laggard	VERB
ajis02-180	189	15	annual	annual	ADJ
ajis02-180	189	16	budget	budget	NOUN
ajis02-180	189	17	>	>	ADP
ajis02-180	189	18	$	$	SYM
ajis02-180	189	19	100	100	NUM
ajis02-180	189	20	million	million	NUM
ajis02-180	189	21	3	3	NUM
ajis02-180	189	22	2	2	NUM
ajis02-180	189	23	6	6	NUM
ajis02-180	189	24	2	2	NUM
ajis02-180	189	25	$	$	SYM
ajis02-180	189	26	51	51	NUM
ajis02-180	189	27	-	-	SYM
ajis02-180	189	28	100	100	NUM
ajis02-180	189	29	million	million	NUM
ajis02-180	189	30	1	1	NUM
ajis02-180	189	31	1	1	NUM
ajis02-180	189	32	1	1	NUM
ajis02-180	189	33	$	$	SYM
ajis02-180	189	34	10	10	NUM
ajis02-180	189	35	-	-	SYM
ajis02-180	189	36	50	50	NUM
ajis02-180	189	37	million	million	NUM
ajis02-180	189	38	1	1	NUM
ajis02-180	189	39	it	it	PRON
ajis02-180	189	40	annual	annual	ADJ
ajis02-180	189	41	budget	budget	NOUN
ajis02-180	189	42	>	>	ADP
ajis02-180	189	43	$	$	SYM
ajis02-180	189	44	100	100	NUM
ajis02-180	189	45	million	million	NUM
ajis02-180	189	46	2	2	NUM
ajis02-180	189	47	1	1	NUM
ajis02-180	189	48	1	1	NUM
ajis02-180	189	49	$	$	SYM
ajis02-180	189	50	11	11	NUM
ajis02-180	189	51	-	-	SYM
ajis02-180	189	52	100	100	NUM
ajis02-180	189	53	million	million	NUM
ajis02-180	189	54	1	1	NUM
ajis02-180	189	55	2	2	NUM
ajis02-180	189	56	5	5	NUM
ajis02-180	189	57	2	2	NUM
ajis02-180	189	58	$	$	SYM
ajis02-180	189	59	1	1	NUM
ajis02-180	189	60	-	-	SYM
ajis02-180	189	61	10	10	NUM
ajis02-180	189	62	million	million	NUM
ajis02-180	189	63	1	1	NUM
ajis02-180	189	64	2	2	NUM
ajis02-180	189	65	it	it	PRON
ajis02-180	189	66	’s	’	VERB
ajis02-180	189	67	potential	potential	ADJ
ajis02-180	189	68	for	for	ADP
ajis02-180	189	69	impact	impact	NOUN
ajis02-180	189	70	on	on	ADP
ajis02-180	189	71	customer	customer	NOUN
ajis02-180	189	72	focus	focus	NOUN
ajis02-180	189	73	(	(	PUNCT
ajis02-180	189	74	customer	customer	NOUN
ajis02-180	189	75	focus	focus	NOUN
ajis02-180	189	76	(	(	PUNCT
ajis02-180	189	77	cf	cf	NOUN
ajis02-180	189	78	)	)	PUNCT
ajis02-180	189	79	)	)	PUNCT
ajis02-180	189	80	customer	customer	NOUN
ajis02-180	189	81	service	service	NOUN
ajis02-180	189	82	topology	topology	NOUN
ajis02-180	189	83	it	it	PRON
ajis02-180	189	84	’s	’	VERB
ajis02-180	189	85	potential	potential	ADJ
ajis02-180	189	86	impact	impact	NOUN
ajis02-180	189	87	on	on	ADP
ajis02-180	189	88	operations	operation	NOUN
ajis02-180	189	89	operations	operation	NOUN
ajis02-180	189	90	focus	focus	VERB
ajis02-180	189	91	(	(	PUNCT
ajis02-180	189	92	of	of	ADP
ajis02-180	189	93	)	)	PUNCT
ajis02-180	189	94	high	high	ADJ
ajis02-180	189	95	high	high	ADJ
ajis02-180	189	96	low	low	ADJ
ajis02-180	189	97	3	3	NUM
ajis02-180	189	98	it	it	PRON
ajis02-180	189	99	enabled	enable	VERB
ajis02-180	189	100	operations	operation	NOUN
ajis02-180	189	101	focus	focus	NOUN
ajis02-180	189	102	organisations	organisation	NOUN
ajis02-180	189	103	cf	cf	NOUN
ajis02-180	189	104	=	=	NOUN
ajis02-180	189	105	2.89	2.89	NUM
ajis02-180	189	106	(	(	PUNCT
ajis02-180	189	107	sd	sd	NOUN
ajis02-180	189	108	.32	.32	NUM
ajis02-180	189	109	)	)	PUNCT
ajis02-180	189	110	of	of	ADP
ajis02-180	189	111	=	=	PUNCT
ajis02-180	189	112	4.00	4.00	NUM
ajis02-180	189	113	(	(	PUNCT
ajis02-180	189	114	.46	.46	NUM
ajis02-180	189	115	)	)	PUNCT
ajis02-180	189	116	n	n	NOUN
ajis02-180	189	117	=	=	SYM
ajis02-180	189	118	7	7	NUM
ajis02-180	189	119	(	(	PUNCT
ajis02-180	189	120	41	41	NUM
ajis02-180	189	121	%	%	NOUN
ajis02-180	189	122	)	)	PUNCT
ajis02-180	189	123	1	1	NUM
ajis02-180	189	124	it	it	NOUN
ajis02-180	189	125	-	-	PUNCT
ajis02-180	189	126	leader	leader	NOUN
ajis02-180	189	127	organisations	organisation	NOUN
ajis02-180	189	128	cf	cf	NOUN
ajis02-180	189	129	=	=	SYM
ajis02-180	189	130	3.83	3.83	NUM
ajis02-180	189	131	(	(	PUNCT
ajis02-180	189	132	sd	sd	NOUN
ajis02-180	189	133	.58	.58	NUM
ajis02-180	189	134	)	)	PUNCT
ajis02-180	189	135	of	of	ADP
ajis02-180	189	136	=	=	PUNCT
ajis02-180	189	137	4.42	4.42	NUM
ajis02-180	189	138	(	(	PUNCT
ajis02-180	189	139	sd	sd	NOUN
ajis02-180	189	140	.14	.14	NUM
ajis02-180	189	141	)	)	PUNCT
ajis02-180	190	1	n	n	NOUN
ajis02-180	190	2	=	=	SYM
ajis02-180	190	3	3	3	NUM
ajis02-180	190	4	(	(	PUNCT
ajis02-180	190	5	18	18	NUM
ajis02-180	190	6	%	%	NOUN
ajis02-180	190	7	)	)	PUNCT
ajis02-180	190	8	4	4	NUM
ajis02-180	190	9	itlaggard	itlaggard	NOUN
ajis02-180	190	10	organisations	organisation	NOUN
ajis02-180	190	11	cf	cf	NOUN
ajis02-180	190	12	=	=	SYM
ajis02-180	190	13	2.75	2.75	NUM
ajis02-180	190	14	(	(	PUNCT
ajis02-180	190	15	sd.61	sd.61	NOUN
ajis02-180	190	16	)	)	PUNCT
ajis02-180	190	17	of	of	ADP
ajis02-180	190	18	=	=	NOUN
ajis02-180	190	19	2.69	2.69	NUM
ajis02-180	190	20	sd	sd	ADP
ajis02-180	190	21	.94	.94	NUM
ajis02-180	190	22	)	)	PUNCT
ajis02-180	190	23	n	n	NOUN
ajis02-180	190	24	=	=	SYM
ajis02-180	190	25	4	4	NUM
ajis02-180	190	26	(	(	PUNCT
ajis02-180	190	27	24	24	NUM
ajis02-180	190	28	%	%	NOUN
ajis02-180	190	29	)	)	PUNCT
ajis02-180	190	30	2	2	NUM
ajis02-180	190	31	it	it	PRON
ajis02-180	190	32	enabled	enable	VERB
ajis02-180	190	33	customer	customer	NOUN
ajis02-180	190	34	focus	focus	NOUN
ajis02-180	190	35	organisations	organisation	NOUN
ajis02-180	190	36	cf	cf	NOUN
ajis02-180	190	37	=	=	SYM
ajis02-180	190	38	4.58	4.58	NUM
ajis02-180	190	39	(	(	PUNCT
ajis02-180	190	40	sd.14	sd.14	NOUN
ajis02-180	190	41	)	)	PUNCT
ajis02-180	190	42	of	of	ADP
ajis02-180	190	43	=	=	SYM
ajis02-180	190	44	3.25	3.25	NUM
ajis02-180	190	45	(	(	PUNCT
ajis02-180	190	46	sd	sd	NOUN
ajis02-180	190	47	.43	.43	NUM
ajis02-180	190	48	)	)	PUNCT
ajis02-180	190	49	n	n	NOUN
ajis02-180	190	50	=	=	SYM
ajis02-180	190	51	3	3	NUM
ajis02-180	190	52	(	(	PUNCT
ajis02-180	190	53	18	18	NUM
ajis02-180	190	54	%	%	NOUN
ajis02-180	190	55	)	)	PUNCT
ajis02-180	190	56	australasian	australasian	ADJ
ajis02-180	190	57	journal	journal	NOUN
ajis02-180	190	58	of	of	ADP
ajis02-180	190	59	information	information	NOUN
ajis02-180	190	60	systems	system	NOUN
ajis02-180	190	61	volume	volume	NOUN
ajis02-180	190	62	15	15	NUM
ajis02-180	190	63	number	number	NOUN
ajis02-180	190	64	1	1	NUM
ajis02-180	190	65	december	december	PROPN
ajis02-180	190	66	2007	2007	NUM
ajis02-180	190	67	88	88	NUM
ajis02-180	190	68	no	no	NOUN
ajis02-180	190	69	.	.	PUNCT
ajis02-180	191	1	employees	employee	NOUN
ajis02-180	191	2	>	>	X
ajis02-180	191	3	2000	2000	NUM
ajis02-180	191	4	3	3	NUM
ajis02-180	191	5	2	2	NUM
ajis02-180	191	6	4	4	NUM
ajis02-180	191	7	1001	1001	NUM
ajis02-180	191	8	-	-	SYM
ajis02-180	191	9	2000	2000	NUM
ajis02-180	191	10	1	1	NUM
ajis02-180	191	11	1	1	NUM
ajis02-180	191	12	500	500	NUM
ajis02-180	191	13	-	-	SYM
ajis02-180	191	14	1000	1000	NUM
ajis02-180	191	15	1	1	NUM
ajis02-180	191	16	1	1	NUM
ajis02-180	191	17	1	1	NUM
ajis02-180	191	18	<	<	NOUN
ajis02-180	191	19	500	500	NUM
ajis02-180	191	20	1	1	NUM
ajis02-180	191	21	2	2	NUM
ajis02-180	191	22	it	it	PRON
ajis02-180	191	23	leader	leader	NOUN
ajis02-180	191	24	level	level	NOUN
ajis02-180	191	25	below	below	ADP
ajis02-180	191	26	ceo	ceo	NOUN
ajis02-180	191	27	1	1	NUM
ajis02-180	191	28	level	level	NOUN
ajis02-180	191	29	below	below	ADP
ajis02-180	191	30	2	2	NUM
ajis02-180	191	31	1	1	NUM
ajis02-180	191	32	2	2	NUM
ajis02-180	191	33	1	1	NUM
ajis02-180	191	34	2	2	NUM
ajis02-180	191	35	levels	level	NOUN
ajis02-180	191	36	below	below	ADP
ajis02-180	191	37	1	1	NUM
ajis02-180	191	38	2	2	NUM
ajis02-180	191	39	3	3	NUM
ajis02-180	191	40	3	3	NUM
ajis02-180	191	41	levels	level	NOUN
ajis02-180	191	42	below	below	ADP
ajis02-180	191	43	2	2	NUM
ajis02-180	191	44	3	3	NUM
ajis02-180	191	45	it	it	PRON
ajis02-180	191	46	planning	plan	VERB
ajis02-180	191	47	1	1	NUM
ajis02-180	191	48	-	-	SYM
ajis02-180	191	49	5	5	NUM
ajis02-180	191	50	years	year	NOUN
ajis02-180	191	51	2	2	NUM
ajis02-180	191	52	1	1	NUM
ajis02-180	191	53	3	3	NUM
ajis02-180	191	54	4	4	NUM
ajis02-180	191	55	6	6	NUM
ajis02-180	191	56	-10	-10	NUM
ajis02-180	191	57	years	year	NOUN
ajis02-180	191	58	1	1	NUM
ajis02-180	191	59	1	1	NUM
ajis02-180	191	60	2	2	NUM
ajis02-180	191	61	>	>	SYM
ajis02-180	191	62	15	15	NUM
ajis02-180	191	63	years	year	NOUN
ajis02-180	191	64	1	1	NUM
ajis02-180	191	65	2	2	NUM
ajis02-180	191	66	table	table	NOUN
ajis02-180	191	67	5	5	NUM
ajis02-180	191	68	:	:	PUNCT
ajis02-180	191	69	department	department	NOUN
ajis02-180	191	70	characteristics	characteristic	NOUN
ajis02-180	191	71	by	by	ADP
ajis02-180	191	72	customer	customer	NOUN
ajis02-180	191	73	topology	topology	NOUN
ajis02-180	191	74	analysing	analyse	VERB
ajis02-180	191	75	it	it	PRON
ajis02-180	191	76	management	management	NOUN
ajis02-180	191	77	practices	practice	NOUN
ajis02-180	191	78	within	within	ADP
ajis02-180	191	79	customer	customer	NOUN
ajis02-180	191	80	topology	topology	NOUN
ajis02-180	191	81	quadrants	quadrant	NOUN
ajis02-180	191	82	(	(	PUNCT
ajis02-180	191	83	see	see	VERB
ajis02-180	191	84	table	table	NOUN
ajis02-180	191	85	6	6	NUM
ajis02-180	191	86	)	)	PUNCT
ajis02-180	191	87	,	,	PUNCT
ajis02-180	191	88	provided	provide	VERB
ajis02-180	191	89	some	some	DET
ajis02-180	191	90	interesting	interesting	ADJ
ajis02-180	191	91	results	result	NOUN
ajis02-180	191	92	.	.	PUNCT
ajis02-180	192	1	for	for	ADP
ajis02-180	192	2	example	example	NOUN
ajis02-180	192	3	,	,	PUNCT
ajis02-180	192	4	on	on	ADP
ajis02-180	192	5	average	average	ADJ
ajis02-180	192	6	,	,	PUNCT
ajis02-180	192	7	it	it	PRON
ajis02-180	192	8	-	-	PUNCT
ajis02-180	192	9	laggard	laggard	NOUN
ajis02-180	192	10	organisations	organisation	NOUN
ajis02-180	192	11	were	be	AUX
ajis02-180	192	12	uncharacteristically	uncharacteristically	ADV
ajis02-180	192	13	higher	high	ADJ
ajis02-180	192	14	on	on	ADP
ajis02-180	192	15	it	it	PRON
ajis02-180	192	16	organisation	organisation	NOUN
ajis02-180	192	17	(	(	PUNCT
ajis02-180	192	18	4.19	4.19	NUM
ajis02-180	192	19	,	,	PUNCT
ajis02-180	192	20	sd	sd	ADP
ajis02-180	192	21	.72	.72	NUM
ajis02-180	192	22	)	)	PUNCT
ajis02-180	192	23	and	and	CCONJ
ajis02-180	192	24	it	it	PRON
ajis02-180	192	25	control	control	VERB
ajis02-180	192	26	(	(	PUNCT
ajis02-180	192	27	4.32	4.32	NUM
ajis02-180	192	28	,	,	PUNCT
ajis02-180	192	29	sd	sd	ADP
ajis02-180	192	30	.71	.71	NUM
ajis02-180	192	31	)	)	PUNCT
ajis02-180	192	32	than	than	ADP
ajis02-180	192	33	the	the	DET
ajis02-180	192	34	other	other	ADJ
ajis02-180	192	35	three	three	NUM
ajis02-180	192	36	quadrants	quadrant	NOUN
ajis02-180	192	37	.	.	PUNCT
ajis02-180	193	1	it	it	PRON
ajis02-180	193	2	-	-	PUNCT
ajis02-180	193	3	enabled	enable	VERB
ajis02-180	193	4	operations	operation	NOUN
ajis02-180	193	5	focus	focus	NOUN
ajis02-180	193	6	organisations	organisation	NOUN
ajis02-180	193	7	were	be	AUX
ajis02-180	193	8	highest	high	ADJ
ajis02-180	193	9	on	on	ADP
ajis02-180	193	10	overall	overall	ADJ
ajis02-180	193	11	sophistication	sophistication	NOUN
ajis02-180	193	12	(	(	PUNCT
ajis02-180	193	13	4.02	4.02	NUM
ajis02-180	193	14	,	,	PUNCT
ajis02-180	193	15	sd	sd	NOUN
ajis02-180	193	16	.43	.43	NUM
ajis02-180	193	17	)	)	PUNCT
ajis02-180	193	18	and	and	CCONJ
ajis02-180	193	19	it	it	PRON
ajis02-180	193	20	planning	plan	VERB
ajis02-180	193	21	(	(	PUNCT
ajis02-180	193	22	4.21	4.21	NUM
ajis02-180	193	23	,	,	PUNCT
ajis02-180	193	24	sd	sd	ADP
ajis02-180	193	25	.59	.59	NUM
ajis02-180	193	26	)	)	PUNCT
ajis02-180	193	27	,	,	PUNCT
ajis02-180	193	28	whereas	whereas	SCONJ
ajis02-180	193	29	the	the	DET
ajis02-180	193	30	it	it	PRON
ajis02-180	193	31	leader	leader	NOUN
ajis02-180	193	32	’s	’s	PART
ajis02-180	193	33	role	role	NOUN
ajis02-180	193	34	(	(	PUNCT
ajis02-180	193	35	4.92	4.92	NUM
ajis02-180	193	36	,	,	PUNCT
ajis02-180	193	37	sd	sd	ADP
ajis02-180	193	38	.14	.14	NUM
ajis02-180	193	39	)	)	PUNCT
ajis02-180	193	40	was	be	AUX
ajis02-180	193	41	highest	high	ADJ
ajis02-180	193	42	in	in	ADP
ajis02-180	193	43	it	it	PRON
ajis02-180	193	44	-	-	PUNCT
ajis02-180	193	45	enabled	enable	VERB
ajis02-180	193	46	customer	customer	NOUN
ajis02-180	193	47	focus	focus	NOUN
ajis02-180	193	48	organisations	organisation	NOUN
ajis02-180	193	49	.	.	PUNCT
ajis02-180	194	1	surprisingly	surprisingly	ADV
ajis02-180	194	2	,	,	PUNCT
ajis02-180	194	3	it	it	PRON
ajis02-180	194	4	-	-	PUNCT
ajis02-180	194	5	leader	leader	NOUN
ajis02-180	194	6	organisations	organisation	NOUN
ajis02-180	194	7	were	be	AUX
ajis02-180	194	8	not	not	PART
ajis02-180	194	9	highest	high	ADJ
ajis02-180	194	10	on	on	ADP
ajis02-180	194	11	any	any	PRON
ajis02-180	194	12	of	of	ADP
ajis02-180	194	13	the	the	DET
ajis02-180	194	14	dimensions	dimension	NOUN
ajis02-180	194	15	,	,	PUNCT
ajis02-180	194	16	as	as	SCONJ
ajis02-180	194	17	would	would	AUX
ajis02-180	194	18	have	have	AUX
ajis02-180	194	19	been	be	AUX
ajis02-180	194	20	expected	expect	VERB
ajis02-180	194	21	.	.	PUNCT
ajis02-180	195	1	customer	customer	NOUN
ajis02-180	195	2	topology	topology	NOUN
ajis02-180	195	3	quadrant	quadrant	VERB
ajis02-180	195	4	it	it	PRON
ajis02-180	195	5	-	-	PUNCT
ajis02-180	195	6	leader	leader	NOUN
ajis02-180	195	7	(	(	PUNCT
ajis02-180	195	8	n=3	n=3	NOUN
ajis02-180	195	9	)	)	PUNCT
ajis02-180	195	10	it	it	PRON
ajis02-180	195	11	-	-	PUNCT
ajis02-180	195	12	enabled	enable	VERB
ajis02-180	195	13	customer	customer	NOUN
ajis02-180	195	14	focus	focus	NOUN
ajis02-180	195	15	(	(	PUNCT
ajis02-180	195	16	n=3	n=3	NOUN
ajis02-180	195	17	)	)	PUNCT
ajis02-180	195	18	it	it	PRON
ajis02-180	195	19	-	-	PUNCT
ajis02-180	195	20	enabled	enable	VERB
ajis02-180	195	21	operations	operation	NOUN
ajis02-180	195	22	focus	focus	NOUN
ajis02-180	195	23	(	(	PUNCT
ajis02-180	195	24	n=7	n=7	X
ajis02-180	195	25	)	)	PUNCT
ajis02-180	196	1	it	it	PRON
ajis02-180	196	2	laggard	laggard	NOUN
ajis02-180	196	3	(	(	PUNCT
ajis02-180	196	4	n=4	n=4	NOUN
ajis02-180	196	5	)	)	PUNCT
ajis02-180	196	6	variable	variable	NOUN
ajis02-180	196	7	mean	mean	VERB
ajis02-180	196	8	sd	sd	PART
ajis02-180	196	9	mean	mean	VERB
ajis02-180	196	10	sd	sd	AUX
ajis02-180	196	11	mean	mean	VERB
ajis02-180	196	12	sd	sd	PART
ajis02-180	196	13	mean	mean	VERB
ajis02-180	196	14	sd	sd	ADP
ajis02-180	196	15	sophistication	sophistication	NOUN
ajis02-180	196	16	3.40	3.40	NUM
ajis02-180	196	17	.77	.77	NUM
ajis02-180	196	18	3.99	3.99	NUM
ajis02-180	196	19	.22	.22	NUM
ajis02-180	196	20	4.02	4.02	NUM
ajis02-180	196	21	.43	.43	NUM
ajis02-180	196	22	3.92	3.92	NUM
ajis02-180	196	23	.47	.47	NUM
ajis02-180	196	24	it	it	PRON
ajis02-180	196	25	planning	plan	VERB
ajis02-180	196	26	3.67	3.67	NUM
ajis02-180	196	27	1.16	1.16	NUM
ajis02-180	196	28	4.08	4.08	NUM
ajis02-180	196	29	.38	.38	NUM
ajis02-180	196	30	4.21	4.21	NUM
ajis02-180	196	31	.59	.59	NUM
ajis02-180	196	32	4.13	4.13	NUM
ajis02-180	196	33	.32	.32	NUM
ajis02-180	196	34	it	it	PRON
ajis02-180	196	35	organisation	organisation	NOUN
ajis02-180	196	36	3.50	3.50	NUM
ajis02-180	196	37	.87	.87	NUM
ajis02-180	196	38	3.92	3.92	NUM
ajis02-180	196	39	.58	.58	NUM
ajis02-180	196	40	3.86	3.86	NUM
ajis02-180	196	41	.68	.68	NUM
ajis02-180	196	42	4.19	4.19	NUM
ajis02-180	196	43	.72	.72	NUM
ajis02-180	197	1	it	it	PRON
ajis02-180	197	2	control	control	VERB
ajis02-180	197	3	3.67	3.67	NUM
ajis02-180	197	4	.87	.87	NUM
ajis02-180	197	5	3.94	3.94	NUM
ajis02-180	197	6	.68	.68	NUM
ajis02-180	197	7	3.73	3.73	NUM
ajis02-180	197	8	.82	.82	NUM
ajis02-180	197	9	4.21	4.21	NUM
ajis02-180	197	10	.71	.71	NUM
ajis02-180	198	1	it	it	PRON
ajis02-180	198	2	integration	integration	NOUN
ajis02-180	198	3	2.78	2.78	NUM
ajis02-180	198	4	.19	.19	NUM
ajis02-180	198	5	4.00	4.00	NUM
ajis02-180	198	6	.88	.88	NUM
ajis02-180	198	7	4.29	4.29	NUM
ajis02-180	198	8	.30	.30	NUM
ajis02-180	198	9	3.17	3.17	NUM
ajis02-180	198	10	1.04	1.04	NUM
ajis02-180	198	11	it	it	PRON
ajis02-180	198	12	leader	leader	NOUN
ajis02-180	198	13	's	's	PART
ajis02-180	198	14	role	role	NOUN
ajis02-180	198	15	3.75	3.75	NUM
ajis02-180	198	16	.43	.43	NUM
ajis02-180	198	17	4.92	4.92	NUM
ajis02-180	198	18	.14	.14	NUM
ajis02-180	198	19	4.57	4.57	NUM
ajis02-180	198	20	.54	.54	NUM
ajis02-180	198	21	4.13	4.13	NUM
ajis02-180	198	22	.25	.25	NUM
ajis02-180	198	23	table	table	NOUN
ajis02-180	198	24	6	6	NUM
ajis02-180	198	25	:	:	PUNCT
ajis02-180	198	26	variability	variability	NOUN
ajis02-180	198	27	in	in	ADP
ajis02-180	198	28	it	it	PRON
ajis02-180	198	29	management	management	NOUN
ajis02-180	198	30	practices	practice	NOUN
ajis02-180	198	31	across	across	ADP
ajis02-180	198	32	customer	customer	NOUN
ajis02-180	198	33	topology	topology	NOUN
ajis02-180	198	34	quadrants	quadrant	NOUN
ajis02-180	198	35	following	follow	VERB
ajis02-180	198	36	from	from	ADP
ajis02-180	198	37	the	the	DET
ajis02-180	198	38	results	result	NOUN
ajis02-180	198	39	of	of	ADP
ajis02-180	198	40	the	the	DET
ajis02-180	198	41	discriminant	discriminant	ADJ
ajis02-180	198	42	functional	functional	ADJ
ajis02-180	198	43	analysis	analysis	NOUN
ajis02-180	198	44	that	that	PRON
ajis02-180	198	45	suggested	suggest	VERB
ajis02-180	198	46	that	that	SCONJ
ajis02-180	198	47	it	it	PRON
ajis02-180	198	48	integration	integration	NOUN
ajis02-180	198	49	and	and	CCONJ
ajis02-180	198	50	it	it	PRON
ajis02-180	198	51	leader	leader	NOUN
ajis02-180	198	52	’s	’s	PART
ajis02-180	198	53	role	role	NOUN
ajis02-180	198	54	were	be	AUX
ajis02-180	198	55	the	the	DET
ajis02-180	198	56	two	two	NUM
ajis02-180	198	57	variables	variable	NOUN
ajis02-180	198	58	that	that	SCONJ
ajis02-180	198	59	most	most	ADV
ajis02-180	198	60	highly	highly	ADV
ajis02-180	198	61	distinguished	distinguished	ADJ
ajis02-180	198	62	between	between	ADP
ajis02-180	198	63	the	the	DET
ajis02-180	198	64	topology	topology	NOUN
ajis02-180	198	65	quadrants	quadrant	NOUN
ajis02-180	198	66	,	,	PUNCT
ajis02-180	198	67	a	a	DET
ajis02-180	198	68	multiple	multiple	ADJ
ajis02-180	198	69	analysis	analysis	NOUN
ajis02-180	198	70	of	of	ADP
ajis02-180	198	71	variance	variance	NOUN
ajis02-180	198	72	(	(	PUNCT
ajis02-180	198	73	manova	manova	PROPN
ajis02-180	198	74	)	)	PUNCT
ajis02-180	198	75	test	test	NOUN
ajis02-180	198	76	was	be	AUX
ajis02-180	198	77	conducted	conduct	VERB
ajis02-180	198	78	to	to	PART
ajis02-180	198	79	determine	determine	VERB
ajis02-180	198	80	if	if	SCONJ
ajis02-180	198	81	any	any	PRON
ajis02-180	198	82	of	of	ADP
ajis02-180	198	83	the	the	DET
ajis02-180	198	84	it	it	NOUN
ajis02-180	198	85	management	management	NOUN
ajis02-180	198	86	practices	practice	NOUN
ajis02-180	198	87	varied	varied	ADJ
ajis02-180	198	88	significantly	significantly	ADV
ajis02-180	198	89	across	across	ADP
ajis02-180	198	90	the	the	DET
ajis02-180	198	91	four	four	NUM
ajis02-180	198	92	quadrants	quadrant	NOUN
ajis02-180	198	93	.	.	PUNCT
ajis02-180	199	1	the	the	DET
ajis02-180	199	2	results	result	NOUN
ajis02-180	199	3	of	of	ADP
ajis02-180	199	4	the	the	DET
ajis02-180	199	5	manova	manova	PROPN
ajis02-180	199	6	are	be	AUX
ajis02-180	199	7	summarised	summarise	VERB
ajis02-180	199	8	in	in	ADP
ajis02-180	199	9	table	table	NOUN
ajis02-180	199	10	7	7	NUM
ajis02-180	199	11	.	.	PUNCT
ajis02-180	199	12	australasian	australasian	ADJ
ajis02-180	199	13	journal	journal	NOUN
ajis02-180	199	14	of	of	ADP
ajis02-180	199	15	information	information	NOUN
ajis02-180	199	16	systems	system	NOUN
ajis02-180	199	17	volume	volume	NOUN
ajis02-180	199	18	15	15	NUM
ajis02-180	199	19	number	number	NOUN
ajis02-180	199	20	1	1	NUM
ajis02-180	199	21	december	december	PROPN
ajis02-180	199	22	2007	2007	NUM
ajis02-180	199	23	89	89	NUM
ajis02-180	199	24	variable	variable	ADJ
ajis02-180	199	25	type	type	NOUN
ajis02-180	199	26	iii	iii	NOUN
ajis02-180	199	27	sum	sum	NOUN
ajis02-180	199	28	of	of	ADP
ajis02-180	199	29	squares	square	NOUN
ajis02-180	199	30	adjusted	adjust	VERB
ajis02-180	199	31	r	r	NOUN
ajis02-180	199	32	-	-	PUNCT
ajis02-180	199	33	squared	square	VERB
ajis02-180	199	34	df	df	NOUN
ajis02-180	199	35	mean	mean	PROPN
ajis02-180	199	36	square	square	PROPN
ajis02-180	199	37	f	f	PROPN
ajis02-180	199	38	sig	sig	PROPN
ajis02-180	199	39	.	.	PUNCT
ajis02-180	200	1	eta	eta	PROPN
ajis02-180	200	2	squared	square	VERB
ajis02-180	200	3	observed	observed	ADJ
ajis02-180	200	4	power	power	NOUN
ajis02-180	200	5	(	(	PUNCT
ajis02-180	200	6	a	a	X
ajis02-180	200	7	)	)	PUNCT
ajis02-180	200	8	it	it	PRON
ajis02-180	200	9	planning	plan	VERB
ajis02-180	200	10	0.646	0.646	NUM
ajis02-180	200	11	0.098	0.098	NUM
ajis02-180	200	12	3	3	NUM
ajis02-180	200	13	0.215	0.215	NUM
ajis02-180	200	14	0.526	0.526	NUM
ajis02-180	200	15	0.672	0.672	NUM
ajis02-180	200	16	0.108	0.108	NUM
ajis02-180	200	17	0.129	0.129	NUM
ajis02-180	200	18	it	it	PRON
ajis02-180	200	19	organisation	organisation	NOUN
ajis02-180	200	20	0.819	0.819	NUM
ajis02-180	201	1	0.092	0.092	NUM
ajis02-180	201	2	3	3	NUM
ajis02-180	201	3	0.273	0.273	NUM
ajis02-180	201	4	0.551	0.551	NUM
ajis02-180	201	5	0.657	0.657	NUM
ajis02-180	201	6	0.113	0.113	NUM
ajis02-180	201	7	0.134	0.134	NUM
ajis02-180	201	8	it	it	PRON
ajis02-180	201	9	control	control	VERB
ajis02-180	201	10	0.722	0.722	NUM
ajis02-180	201	11	0.129	0.129	NUM
ajis02-180	201	12	3	3	NUM
ajis02-180	201	13	0.241	0.241	NUM
ajis02-180	201	14	0.393	0.393	NUM
ajis02-180	201	15	0.760	0.760	NUM
ajis02-180	201	16	0.083	0.083	NUM
ajis02-180	201	17	0.108	0.108	NUM
ajis02-180	201	18	it	it	PRON
ajis02-180	201	19	integration	integration	NOUN
ajis02-180	201	20	*	*	PUNCT
ajis02-180	201	21	6.344	6.344	NUM
ajis02-180	201	22	0.435	0.435	NUM
ajis02-180	201	23	3	3	NUM
ajis02-180	201	24	2.115	2.115	NUM
ajis02-180	201	25	5.101	5.101	NUM
ajis02-180	201	26	0.015	0.015	NUM
ajis02-180	201	27	0.541	0.541	NUM
ajis02-180	201	28	0.815	0.815	NUM
ajis02-180	201	29	it	it	PRON
ajis02-180	201	30	leader	leader	NOUN
ajis02-180	201	31	's	's	PART
ajis02-180	201	32	role	role	NOUN
ajis02-180	201	33	*	*	NOUN
ajis02-180	201	34	2.571	2.571	NUM
ajis02-180	201	35	0.416	0.416	NUM
ajis02-180	201	36	3	3	NUM
ajis02-180	201	37	0.857	0.857	NUM
ajis02-180	201	38	4.806	4.806	NUM
ajis02-180	201	39	0.018	0.018	NUM
ajis02-180	201	40	0.526	0.526	NUM
ajis02-180	201	41	0.789	0.789	NUM
ajis02-180	201	42	table	table	NOUN
ajis02-180	201	43	7	7	NUM
ajis02-180	201	44	.	.	PUNCT
ajis02-180	201	45	results	result	NOUN
ajis02-180	201	46	of	of	ADP
ajis02-180	201	47	manova	manova	PROPN
ajis02-180	201	48	of	of	ADP
ajis02-180	201	49	differences	difference	NOUN
ajis02-180	201	50	in	in	ADP
ajis02-180	201	51	it	it	PRON
ajis02-180	201	52	practices	practice	NOUN
ajis02-180	201	53	between	between	ADP
ajis02-180	201	54	customer	customer	NOUN
ajis02-180	201	55	topologies	topology	NOUN
ajis02-180	201	56	*	*	PUNCT
ajis02-180	202	1	p	p	X
ajis02-180	202	2	<	<	X
ajis02-180	202	3	.05	.05	NUM
ajis02-180	202	4	of	of	ADP
ajis02-180	202	5	the	the	DET
ajis02-180	202	6	five	five	NUM
ajis02-180	202	7	variables	variable	NOUN
ajis02-180	202	8	tested	test	VERB
ajis02-180	202	9	,	,	PUNCT
ajis02-180	202	10	it	it	PRON
ajis02-180	202	11	integration	integration	NOUN
ajis02-180	202	12	(	(	PUNCT
ajis02-180	202	13	p	p	X
ajis02-180	202	14	<	<	X
ajis02-180	202	15	.05	.05	NUM
ajis02-180	202	16	)	)	PUNCT
ajis02-180	202	17	and	and	CCONJ
ajis02-180	202	18	it	it	PRON
ajis02-180	202	19	leader	leader	NOUN
ajis02-180	202	20	’s	’s	PART
ajis02-180	202	21	role	role	NOUN
ajis02-180	202	22	(	(	PUNCT
ajis02-180	202	23	p	p	X
ajis02-180	202	24	<	<	X
ajis02-180	202	25	.05	.05	NUM
ajis02-180	202	26	)	)	PUNCT
ajis02-180	202	27	were	be	AUX
ajis02-180	202	28	statistically	statistically	ADV
ajis02-180	202	29	different	different	ADJ
ajis02-180	202	30	between	between	ADP
ajis02-180	202	31	the	the	DET
ajis02-180	202	32	quadrants	quadrant	NOUN
ajis02-180	202	33	.	.	PUNCT
ajis02-180	203	1	while	while	SCONJ
ajis02-180	203	2	manova	manova	PROPN
ajis02-180	203	3	identifies	identify	VERB
ajis02-180	203	4	statistically	statistically	ADV
ajis02-180	203	5	significant	significant	ADJ
ajis02-180	203	6	differences	difference	NOUN
ajis02-180	203	7	,	,	PUNCT
ajis02-180	203	8	it	it	PRON
ajis02-180	203	9	does	do	AUX
ajis02-180	203	10	not	not	PART
ajis02-180	203	11	identify	identify	VERB
ajis02-180	203	12	the	the	DET
ajis02-180	203	13	between	between	NOUN
ajis02-180	203	14	-	-	PUNCT
ajis02-180	203	15	group	group	NOUN
ajis02-180	203	16	significance	significance	NOUN
ajis02-180	203	17	.	.	PUNCT
ajis02-180	204	1	to	to	PART
ajis02-180	204	2	do	do	VERB
ajis02-180	204	3	so	so	ADV
ajis02-180	204	4	,	,	PUNCT
ajis02-180	204	5	requires	require	VERB
ajis02-180	204	6	the	the	DET
ajis02-180	204	7	application	application	NOUN
ajis02-180	204	8	of	of	ADP
ajis02-180	204	9	post	post	X
ajis02-180	204	10	hoc	hoc	X
ajis02-180	204	11	testing	testing	NOUN
ajis02-180	204	12	.	.	PUNCT
ajis02-180	205	1	as	as	SCONJ
ajis02-180	205	2	figure	figure	NOUN
ajis02-180	205	3	2	2	NUM
ajis02-180	205	4	shows	show	NOUN
ajis02-180	205	5	,	,	PUNCT
ajis02-180	205	6	the	the	DET
ajis02-180	205	7	groupings	grouping	NOUN
ajis02-180	205	8	within	within	ADP
ajis02-180	205	9	the	the	DET
ajis02-180	205	10	customer	customer	NOUN
ajis02-180	205	11	service	service	NOUN
ajis02-180	205	12	topologies	topology	NOUN
ajis02-180	205	13	are	be	AUX
ajis02-180	205	14	unequal	unequal	ADJ
ajis02-180	205	15	in	in	ADP
ajis02-180	205	16	size	size	NOUN
ajis02-180	205	17	.	.	PUNCT
ajis02-180	206	1	applying	apply	VERB
ajis02-180	206	2	the	the	DET
ajis02-180	206	3	levene	levene	NOUN
ajis02-180	206	4	statistic	statistic	NOUN
ajis02-180	206	5	,	,	PUNCT
ajis02-180	206	6	two	two	NUM
ajis02-180	206	7	of	of	ADP
ajis02-180	206	8	the	the	DET
ajis02-180	206	9	six	six	NUM
ajis02-180	206	10	items	item	NOUN
ajis02-180	206	11	failed	fail	VERB
ajis02-180	206	12	to	to	PART
ajis02-180	206	13	meet	meet	VERB
ajis02-180	206	14	the	the	DET
ajis02-180	206	15	criteria	criterion	NOUN
ajis02-180	206	16	of	of	ADP
ajis02-180	206	17	homogeneity	homogeneity	NOUN
ajis02-180	206	18	of	of	ADP
ajis02-180	206	19	variance	variance	NOUN
ajis02-180	206	20	.	.	PUNCT
ajis02-180	207	1	it	it	PRON
ajis02-180	207	2	integration	integration	NOUN
ajis02-180	207	3	and	and	CCONJ
ajis02-180	207	4	it	it	PRON
ajis02-180	207	5	planning	plan	VERB
ajis02-180	207	6	variables	variable	NOUN
ajis02-180	207	7	were	be	AUX
ajis02-180	207	8	determined	determine	VERB
ajis02-180	207	9	to	to	PART
ajis02-180	207	10	be	be	AUX
ajis02-180	207	11	significantly	significantly	ADV
ajis02-180	207	12	different	different	ADJ
ajis02-180	207	13	at	at	ADP
ajis02-180	207	14	the	the	DET
ajis02-180	207	15	probability	probability	NOUN
ajis02-180	207	16	level	level	NOUN
ajis02-180	207	17	of	of	ADP
ajis02-180	207	18	p<.05	p<.05	NOUN
ajis02-180	207	19	.	.	PUNCT
ajis02-180	208	1	it	it	PRON
ajis02-180	208	2	integration	integration	NOUN
ajis02-180	208	3	at	at	ADP
ajis02-180	208	4	df	df	PROPN
ajis02-180	208	5	3	3	NUM
ajis02-180	208	6	,	,	PUNCT
ajis02-180	208	7	p=	p=	NOUN
ajis02-180	208	8	.049	.049	NUM
ajis02-180	208	9	and	and	CCONJ
ajis02-180	208	10	it	it	PRON
ajis02-180	208	11	planning	plan	VERB
ajis02-180	208	12	at	at	ADP
ajis02-180	208	13	df	df	PROPN
ajis02-180	208	14	3	3	NUM
ajis02-180	208	15	,	,	PUNCT
ajis02-180	208	16	p=.036	p=.036	NOUN
ajis02-180	208	17	.	.	PUNCT
ajis02-180	209	1	for	for	ADP
ajis02-180	209	2	these	these	DET
ajis02-180	209	3	variables	variable	NOUN
ajis02-180	209	4	,	,	PUNCT
ajis02-180	209	5	to	to	PART
ajis02-180	209	6	analyse	analyse	VERB
ajis02-180	209	7	multiple	multiple	ADJ
ajis02-180	209	8	pair	pair	NOUN
ajis02-180	209	9	-	-	PUNCT
ajis02-180	209	10	wise	wise	ADJ
ajis02-180	209	11	comparisons	comparison	NOUN
ajis02-180	209	12	the	the	DET
ajis02-180	209	13	dunnett	dunnett	PROPN
ajis02-180	209	14	t3	t3	PROPN
ajis02-180	209	15	post	post	X
ajis02-180	209	16	hoc	hoc	X
ajis02-180	209	17	test	test	NOUN
ajis02-180	209	18	was	be	AUX
ajis02-180	209	19	used	use	VERB
ajis02-180	209	20	.	.	PUNCT
ajis02-180	210	1	according	accord	VERB
ajis02-180	210	2	to	to	ADP
ajis02-180	210	3	garson	garson	PROPN
ajis02-180	210	4	(	(	PUNCT
ajis02-180	210	5	2002	2002	NUM
ajis02-180	210	6	)	)	PUNCT
ajis02-180	210	7	,	,	PUNCT
ajis02-180	210	8	this	this	DET
ajis02-180	210	9	approach	approach	NOUN
ajis02-180	210	10	is	be	AUX
ajis02-180	210	11	appropriate	appropriate	ADJ
ajis02-180	210	12	in	in	ADP
ajis02-180	210	13	a	a	DET
ajis02-180	210	14	situation	situation	NOUN
ajis02-180	210	15	where	where	SCONJ
ajis02-180	210	16	the	the	DET
ajis02-180	210	17	assumption	assumption	NOUN
ajis02-180	210	18	of	of	ADP
ajis02-180	210	19	homogeneity	homogeneity	NOUN
ajis02-180	210	20	of	of	ADP
ajis02-180	210	21	variance	variance	NOUN
ajis02-180	210	22	and	and	CCONJ
ajis02-180	210	23	unequal	unequal	ADJ
ajis02-180	210	24	sample	sample	NOUN
ajis02-180	210	25	sizes	size	NOUN
ajis02-180	210	26	have	have	AUX
ajis02-180	210	27	not	not	PART
ajis02-180	210	28	been	be	AUX
ajis02-180	210	29	met	meet	VERB
ajis02-180	210	30	.	.	PUNCT
ajis02-180	211	1	the	the	DET
ajis02-180	211	2	dunnett	dunnett	PROPN
ajis02-180	211	3	t3	t3	PROPN
ajis02-180	211	4	post	post	X
ajis02-180	211	5	hoc	hoc	X
ajis02-180	211	6	analysis	analysis	NOUN
ajis02-180	211	7	,	,	PUNCT
ajis02-180	211	8	showed	show	VERB
ajis02-180	211	9	that	that	SCONJ
ajis02-180	211	10	the	the	DET
ajis02-180	211	11	mean	mean	NOUN
ajis02-180	211	12	for	for	ADP
ajis02-180	211	13	it	it	PRON
ajis02-180	211	14	integration	integration	NOUN
ajis02-180	211	15	was	be	AUX
ajis02-180	211	16	significantly	significantly	ADV
ajis02-180	211	17	different	different	ADJ
ajis02-180	211	18	in	in	ADP
ajis02-180	211	19	it	it	PRON
ajis02-180	211	20	-	-	PUNCT
ajis02-180	211	21	enabled	enable	VERB
ajis02-180	211	22	operations	operation	NOUN
ajis02-180	211	23	focus	focus	NOUN
ajis02-180	211	24	organisations	organisation	NOUN
ajis02-180	211	25	and	and	CCONJ
ajis02-180	211	26	it	it	PRON
ajis02-180	211	27	leader	leader	NOUN
ajis02-180	211	28	organisations	organisation	NOUN
ajis02-180	211	29	(	(	PUNCT
ajis02-180	211	30	p=.000	p=.000	PROPN
ajis02-180	211	31	)	)	PUNCT
ajis02-180	211	32	.	.	PUNCT
ajis02-180	212	1	for	for	SCONJ
ajis02-180	212	2	the	the	DET
ajis02-180	212	3	it	it	NOUN
ajis02-180	212	4	leader	leader	NOUN
ajis02-180	212	5	’s	’s	PART
ajis02-180	212	6	role	role	NOUN
ajis02-180	212	7	variable	variable	NOUN
ajis02-180	212	8	a	a	DET
ajis02-180	212	9	significant	significant	ADJ
ajis02-180	212	10	mean	mean	ADJ
ajis02-180	212	11	difference	difference	NOUN
ajis02-180	212	12	was	be	AUX
ajis02-180	212	13	found	find	VERB
ajis02-180	212	14	between	between	ADP
ajis02-180	212	15	it	it	PRON
ajis02-180	212	16	-	-	PUNCT
ajis02-180	212	17	enabled	enable	VERB
ajis02-180	212	18	customer	customer	NOUN
ajis02-180	212	19	focus	focus	NOUN
ajis02-180	212	20	organisations	organisation	NOUN
ajis02-180	212	21	and	and	CCONJ
ajis02-180	212	22	it	it	PRON
ajis02-180	212	23	-	-	PUNCT
ajis02-180	212	24	laggard	laggard	NOUN
ajis02-180	212	25	organisations	organisation	NOUN
ajis02-180	212	26	(	(	PUNCT
ajis02-180	212	27	p=.017	p=.017	ADJ
ajis02-180	212	28	)	)	PUNCT
ajis02-180	212	29	.	.	PUNCT
ajis02-180	213	1	discussion	discussion	NOUN
ajis02-180	213	2	the	the	DET
ajis02-180	213	3	results	result	NOUN
ajis02-180	213	4	show	show	VERB
ajis02-180	213	5	that	that	SCONJ
ajis02-180	213	6	at	at	ADP
ajis02-180	213	7	the	the	DET
ajis02-180	213	8	time	time	NOUN
ajis02-180	213	9	of	of	ADP
ajis02-180	213	10	data	datum	NOUN
ajis02-180	213	11	collection	collection	NOUN
ajis02-180	213	12	only	only	ADV
ajis02-180	213	13	limited	limited	ADJ
ajis02-180	213	14	progress	progress	NOUN
ajis02-180	213	15	had	have	AUX
ajis02-180	213	16	been	be	AUX
ajis02-180	213	17	made	make	VERB
ajis02-180	213	18	towards	towards	ADP
ajis02-180	213	19	achieving	achieve	VERB
ajis02-180	213	20	collaborative	collaborative	ADJ
ajis02-180	213	21	crm	crm	NOUN
ajis02-180	213	22	in	in	ADP
ajis02-180	213	23	one	one	NUM
ajis02-180	213	24	large	large	ADJ
ajis02-180	213	25	agency	agency	NOUN
ajis02-180	213	26	of	of	ADP
ajis02-180	213	27	the	the	DET
ajis02-180	213	28	australian	australian	ADJ
ajis02-180	213	29	federal	federal	ADJ
ajis02-180	213	30	government	government	NOUN
ajis02-180	213	31	departments	department	NOUN
ajis02-180	213	32	.	.	PUNCT
ajis02-180	214	1	only	only	ADV
ajis02-180	214	2	three	three	NUM
ajis02-180	214	3	of	of	ADP
ajis02-180	214	4	the	the	DET
ajis02-180	214	5	17	17	NUM
ajis02-180	214	6	participant	participant	ADJ
ajis02-180	214	7	departments	department	NOUN
ajis02-180	214	8	were	be	AUX
ajis02-180	214	9	classified	classify	VERB
ajis02-180	214	10	as	as	ADP
ajis02-180	214	11	it	it	PRON
ajis02-180	214	12	-	-	PUNCT
ajis02-180	214	13	leader	leader	NOUN
ajis02-180	214	14	organisations	organisation	NOUN
ajis02-180	214	15	..	..	PUNCT
ajis02-180	214	16	an	an	DET
ajis02-180	214	17	examination	examination	NOUN
ajis02-180	214	18	of	of	ADP
ajis02-180	214	19	the	the	DET
ajis02-180	214	20	demographic	demographic	ADJ
ajis02-180	214	21	results	result	NOUN
ajis02-180	214	22	presented	present	VERB
ajis02-180	214	23	in	in	ADP
ajis02-180	214	24	table	table	NOUN
ajis02-180	214	25	3	3	NUM
ajis02-180	214	26	,	,	PUNCT
ajis02-180	214	27	provides	provide	VERB
ajis02-180	214	28	some	some	DET
ajis02-180	214	29	indication	indication	NOUN
ajis02-180	214	30	of	of	ADP
ajis02-180	214	31	the	the	DET
ajis02-180	214	32	profile	profile	NOUN
ajis02-180	214	33	that	that	PRON
ajis02-180	214	34	might	might	AUX
ajis02-180	214	35	set	set	VERB
ajis02-180	214	36	these	these	DET
ajis02-180	214	37	departments	department	NOUN
ajis02-180	214	38	apart	apart	ADV
ajis02-180	214	39	from	from	ADP
ajis02-180	214	40	the	the	DET
ajis02-180	214	41	remainder	remainder	NOUN
ajis02-180	214	42	of	of	ADP
ajis02-180	214	43	participant	participant	ADJ
ajis02-180	214	44	departments	department	NOUN
ajis02-180	214	45	.	.	PUNCT
ajis02-180	215	1	it	it	PRON
ajis02-180	215	2	would	would	AUX
ajis02-180	215	3	appear	appear	VERB
ajis02-180	215	4	that	that	DET
ajis02-180	215	5	size	size	NOUN
ajis02-180	215	6	may	may	AUX
ajis02-180	215	7	be	be	AUX
ajis02-180	215	8	a	a	DET
ajis02-180	215	9	factor	factor	NOUN
ajis02-180	215	10	in	in	ADP
ajis02-180	215	11	promoting	promote	VERB
ajis02-180	215	12	the	the	DET
ajis02-180	215	13	uptake	uptake	NOUN
ajis02-180	215	14	of	of	ADP
ajis02-180	215	15	collaborative	collaborative	ADJ
ajis02-180	215	16	stage	stage	NOUN
ajis02-180	215	17	3	3	NUM
ajis02-180	215	18	crm	crm	NOUN
ajis02-180	215	19	.	.	PUNCT
ajis02-180	216	1	however	however	ADV
ajis02-180	216	2	,	,	PUNCT
ajis02-180	216	3	it	it	PRON
ajis02-180	216	4	would	would	AUX
ajis02-180	216	5	appear	appear	VERB
ajis02-180	216	6	that	that	SCONJ
ajis02-180	216	7	some	some	DET
ajis02-180	216	8	progress	progress	NOUN
ajis02-180	216	9	is	be	AUX
ajis02-180	216	10	being	be	AUX
ajis02-180	216	11	made	make	VERB
ajis02-180	216	12	by	by	ADP
ajis02-180	216	13	small	small	ADJ
ajis02-180	216	14	departments	department	NOUN
ajis02-180	216	15	toward	toward	ADP
ajis02-180	216	16	crm	crm	PROPN
ajis02-180	216	17	implementation	implementation	NOUN
ajis02-180	216	18	maturity	maturity	NOUN
ajis02-180	216	19	since	since	SCONJ
ajis02-180	216	20	10	10	NUM
ajis02-180	216	21	departments	department	NOUN
ajis02-180	216	22	have	have	AUX
ajis02-180	216	23	moved	move	VERB
ajis02-180	216	24	to	to	PART
ajis02-180	216	25	stage	stage	VERB
ajis02-180	216	26	2	2	NUM
ajis02-180	216	27	crm	crm	NOUN
ajis02-180	216	28	through	through	ADP
ajis02-180	216	29	either	either	CCONJ
ajis02-180	216	30	an	an	DET
ajis02-180	216	31	it	it	PRON
ajis02-180	216	32	-	-	PUNCT
ajis02-180	216	33	enabled	enable	VERB
ajis02-180	216	34	customer	customer	NOUN
ajis02-180	216	35	focus	focus	NOUN
ajis02-180	216	36	or	or	CCONJ
ajis02-180	216	37	it	it	PRON
ajis02-180	216	38	-	-	PUNCT
ajis02-180	216	39	enabled	enable	VERB
ajis02-180	216	40	operations	operation	NOUN
ajis02-180	216	41	focus	focus	VERB
ajis02-180	216	42	and	and	CCONJ
ajis02-180	216	43	only	only	ADV
ajis02-180	216	44	four	four	NUM
ajis02-180	216	45	appear	appear	VERB
ajis02-180	216	46	to	to	PART
ajis02-180	216	47	be	be	AUX
ajis02-180	216	48	itlaggards	itlaggard	NOUN
ajis02-180	216	49	.	.	PUNCT
ajis02-180	217	1	a	a	DET
ajis02-180	217	2	comparison	comparison	NOUN
ajis02-180	217	3	of	of	ADP
ajis02-180	217	4	the	the	DET
ajis02-180	217	5	percentage	percentage	NOUN
ajis02-180	217	6	of	of	ADP
ajis02-180	217	7	departments	department	NOUN
ajis02-180	217	8	in	in	ADP
ajis02-180	217	9	each	each	PRON
ajis02-180	217	10	of	of	ADP
ajis02-180	217	11	the	the	DET
ajis02-180	217	12	four	four	NUM
ajis02-180	217	13	customer	customer	NOUN
ajis02-180	217	14	topologies	topology	NOUN
ajis02-180	217	15	showed	show	VERB
ajis02-180	217	16	mixed	mixed	ADJ
ajis02-180	217	17	results	result	NOUN
ajis02-180	217	18	compared	compare	VERB
ajis02-180	217	19	to	to	ADP
ajis02-180	217	20	that	that	PRON
ajis02-180	217	21	reported	report	VERB
ajis02-180	217	22	by	by	ADP
ajis02-180	217	23	karimi	karimi	PROPN
ajis02-180	217	24	,	,	PUNCT
ajis02-180	217	25	et	et	PROPN
ajis02-180	217	26	al	al	PROPN
ajis02-180	217	27	.	.	PUNCT
ajis02-180	218	1	(	(	PUNCT
ajis02-180	218	2	2001	2001	NUM
ajis02-180	218	3	)	)	PUNCT
ajis02-180	218	4	.	.	PUNCT
ajis02-180	219	1	a	a	DET
ajis02-180	219	2	much	much	ADV
ajis02-180	219	3	smaller	small	ADJ
ajis02-180	219	4	percentage	percentage	NOUN
ajis02-180	219	5	of	of	ADP
ajis02-180	219	6	departments	department	NOUN
ajis02-180	219	7	in	in	ADP
ajis02-180	219	8	the	the	DET
ajis02-180	219	9	current	current	ADJ
ajis02-180	219	10	research	research	NOUN
ajis02-180	219	11	(	(	PUNCT
ajis02-180	219	12	18	18	NUM
ajis02-180	219	13	%	%	NOUN
ajis02-180	219	14	)	)	PUNCT
ajis02-180	219	15	had	have	AUX
ajis02-180	219	16	progressed	progress	VERB
ajis02-180	219	17	to	to	ADP
ajis02-180	219	18	the	the	DET
ajis02-180	219	19	it	it	NOUN
ajis02-180	219	20	-	-	PUNCT
ajis02-180	219	21	leader	leader	NOUN
ajis02-180	219	22	category	category	NOUN
ajis02-180	219	23	contrasted	contrast	VERB
ajis02-180	219	24	with	with	ADP
ajis02-180	219	25	38	38	NUM
ajis02-180	219	26	%	%	NOUN
ajis02-180	219	27	of	of	ADP
ajis02-180	219	28	those	those	PRON
ajis02-180	219	29	in	in	ADP
ajis02-180	219	30	the	the	DET
ajis02-180	219	31	karimi	karimi	PROPN
ajis02-180	219	32	,	,	PUNCT
ajis02-180	219	33	et	et	PROPN
ajis02-180	219	34	al	al	PROPN
ajis02-180	219	35	.	.	PROPN
ajis02-180	220	1	(	(	PUNCT
ajis02-180	220	2	2001	2001	NUM
ajis02-180	220	3	)	)	PUNCT
ajis02-180	220	4	sample	sample	NOUN
ajis02-180	220	5	of	of	ADP
ajis02-180	220	6	u.s	u.s	PROPN
ajis02-180	220	7	.	.	PROPN
ajis02-180	220	8	financial	financial	ADJ
ajis02-180	220	9	firms	firm	NOUN
ajis02-180	220	10	,	,	PUNCT
ajis02-180	220	11	while	while	SCONJ
ajis02-180	220	12	a	a	DET
ajis02-180	220	13	greater	great	ADJ
ajis02-180	220	14	percentage	percentage	NOUN
ajis02-180	220	15	(	(	PUNCT
ajis02-180	220	16	41	41	NUM
ajis02-180	220	17	%	%	NOUN
ajis02-180	220	18	vs.	vs.	ADP
ajis02-180	220	19	27	27	NUM
ajis02-180	220	20	%	%	NOUN
ajis02-180	220	21	)	)	PUNCT
ajis02-180	220	22	were	be	AUX
ajis02-180	220	23	classified	classify	VERB
ajis02-180	220	24	as	as	ADP
ajis02-180	220	25	it	it	PRON
ajis02-180	220	26	-	-	PUNCT
ajis02-180	220	27	enabled	enable	VERB
ajis02-180	220	28	operations	operation	NOUN
ajis02-180	220	29	focus	focus	NOUN
ajis02-180	220	30	organisations	organisation	NOUN
ajis02-180	220	31	.	.	PUNCT
ajis02-180	221	1	the	the	DET
ajis02-180	221	2	percentages	percentage	NOUN
ajis02-180	221	3	of	of	ADP
ajis02-180	221	4	it	it	PRON
ajis02-180	221	5	-	-	PUNCT
ajis02-180	221	6	enabled	enable	VERB
ajis02-180	221	7	customer	customer	NOUN
ajis02-180	221	8	focus	focus	NOUN
ajis02-180	221	9	(	(	PUNCT
ajis02-180	221	10	18	18	NUM
ajis02-180	221	11	%	%	NOUN
ajis02-180	221	12	vs.	vs.	ADP
ajis02-180	221	13	15	15	NUM
ajis02-180	221	14	%	%	NOUN
ajis02-180	221	15	)	)	PUNCT
ajis02-180	221	16	and	and	CCONJ
ajis02-180	221	17	it	it	PRON
ajis02-180	221	18	-	-	PUNCT
ajis02-180	221	19	laggard	laggard	NOUN
ajis02-180	221	20	departments	department	NOUN
ajis02-180	221	21	(	(	PUNCT
ajis02-180	221	22	23	23	NUM
ajis02-180	221	23	%	%	NOUN
ajis02-180	221	24	vs.	vs.	ADP
ajis02-180	221	25	20	20	NUM
ajis02-180	221	26	%	%	NOUN
ajis02-180	221	27	)	)	PUNCT
ajis02-180	221	28	were	be	AUX
ajis02-180	221	29	comparable	comparable	ADJ
ajis02-180	221	30	.	.	PUNCT
ajis02-180	222	1	these	these	DET
ajis02-180	222	2	differences	difference	NOUN
ajis02-180	222	3	may	may	AUX
ajis02-180	222	4	be	be	AUX
ajis02-180	222	5	due	due	ADJ
ajis02-180	222	6	to	to	ADP
ajis02-180	222	7	the	the	DET
ajis02-180	222	8	more	more	ADV
ajis02-180	222	9	recent	recent	ADJ
ajis02-180	222	10	uptake	uptake	NOUN
ajis02-180	222	11	of	of	ADP
ajis02-180	222	12	crm	crm	NOUN
ajis02-180	222	13	in	in	ADP
ajis02-180	222	14	public	public	ADJ
ajis02-180	222	15	australasian	australasian	ADJ
ajis02-180	222	16	journal	journal	NOUN
ajis02-180	222	17	of	of	ADP
ajis02-180	222	18	information	information	NOUN
ajis02-180	222	19	systems	system	NOUN
ajis02-180	222	20	volume	volume	NOUN
ajis02-180	222	21	15	15	NUM
ajis02-180	222	22	number	number	NOUN
ajis02-180	222	23	1	1	NUM
ajis02-180	222	24	december	december	PROPN
ajis02-180	222	25	2007	2007	NUM
ajis02-180	222	26	90	90	NUM
ajis02-180	222	27	sector	sector	NOUN
ajis02-180	222	28	organisations	organisation	NOUN
ajis02-180	222	29	relative	relative	ADJ
ajis02-180	222	30	to	to	ADP
ajis02-180	222	31	the	the	DET
ajis02-180	222	32	longer	long	ADJ
ajis02-180	222	33	-	-	PUNCT
ajis02-180	222	34	term	term	NOUN
ajis02-180	222	35	uptake	uptake	NOUN
ajis02-180	222	36	in	in	ADP
ajis02-180	222	37	the	the	DET
ajis02-180	222	38	private	private	ADJ
ajis02-180	222	39	sector	sector	NOUN
ajis02-180	222	40	,	,	PUNCT
ajis02-180	222	41	but	but	CCONJ
ajis02-180	222	42	these	these	DET
ajis02-180	222	43	differences	difference	NOUN
ajis02-180	222	44	in	in	ADP
ajis02-180	222	45	findings	finding	NOUN
ajis02-180	222	46	might	might	AUX
ajis02-180	222	47	warrant	warrant	VERB
ajis02-180	222	48	further	further	ADJ
ajis02-180	222	49	qualitative	qualitative	ADJ
ajis02-180	222	50	investigation	investigation	NOUN
ajis02-180	222	51	.	.	PUNCT
ajis02-180	223	1	the	the	DET
ajis02-180	223	2	literature	literature	NOUN
ajis02-180	223	3	suggests	suggest	VERB
ajis02-180	223	4	that	that	SCONJ
ajis02-180	223	5	stage	stage	NOUN
ajis02-180	223	6	3	3	NUM
ajis02-180	223	7	departments	department	NOUN
ajis02-180	223	8	have	have	AUX
ajis02-180	223	9	undertaken	undertake	VERB
ajis02-180	223	10	the	the	DET
ajis02-180	223	11	required	require	VERB
ajis02-180	223	12	organisational	organisational	ADJ
ajis02-180	223	13	transformation	transformation	NOUN
ajis02-180	223	14	and	and	CCONJ
ajis02-180	223	15	acquired	acquire	VERB
ajis02-180	223	16	new	new	ADJ
ajis02-180	223	17	applications	application	NOUN
ajis02-180	223	18	to	to	PART
ajis02-180	223	19	support	support	VERB
ajis02-180	223	20	the	the	DET
ajis02-180	223	21	change	change	NOUN
ajis02-180	223	22	in	in	ADP
ajis02-180	223	23	business	business	NOUN
ajis02-180	223	24	approach	approach	NOUN
ajis02-180	223	25	.	.	PUNCT
ajis02-180	224	1	while	while	SCONJ
ajis02-180	224	2	the	the	DET
ajis02-180	224	3	organisations	organisation	NOUN
ajis02-180	224	4	have	have	VERB
ajis02-180	224	5	the	the	DET
ajis02-180	224	6	resources	resource	NOUN
ajis02-180	224	7	(	(	PUNCT
ajis02-180	224	8	both	both	CCONJ
ajis02-180	224	9	human	human	ADJ
ajis02-180	224	10	and	and	CCONJ
ajis02-180	224	11	financial	financial	ADJ
ajis02-180	224	12	)	)	PUNCT
ajis02-180	224	13	to	to	PART
ajis02-180	224	14	progress	progress	VERB
ajis02-180	224	15	to	to	ADP
ajis02-180	224	16	this	this	DET
ajis02-180	224	17	stage	stage	NOUN
ajis02-180	224	18	,	,	PUNCT
ajis02-180	224	19	it	it	PRON
ajis02-180	224	20	would	would	AUX
ajis02-180	224	21	appear	appear	VERB
ajis02-180	224	22	they	they	PRON
ajis02-180	224	23	have	have	AUX
ajis02-180	224	24	also	also	ADV
ajis02-180	224	25	been	be	AUX
ajis02-180	224	26	prepared	prepare	VERB
ajis02-180	224	27	to	to	PART
ajis02-180	224	28	face	face	VERB
ajis02-180	224	29	the	the	DET
ajis02-180	224	30	high	high	ADJ
ajis02-180	224	31	risks	risk	NOUN
ajis02-180	224	32	and	and	CCONJ
ajis02-180	224	33	costs	cost	NOUN
ajis02-180	224	34	involved	involve	VERB
ajis02-180	224	35	to	to	PART
ajis02-180	224	36	gain	gain	VERB
ajis02-180	224	37	the	the	DET
ajis02-180	224	38	benefits	benefit	NOUN
ajis02-180	224	39	of	of	ADP
ajis02-180	224	40	increased	increase	VERB
ajis02-180	224	41	revenues	revenue	NOUN
ajis02-180	224	42	and	and	CCONJ
ajis02-180	224	43	profits	profit	NOUN
ajis02-180	224	44	.	.	PUNCT
ajis02-180	225	1	at	at	ADP
ajis02-180	225	2	this	this	DET
ajis02-180	225	3	stage	stage	NOUN
ajis02-180	225	4	of	of	ADP
ajis02-180	225	5	crm	crm	NOUN
ajis02-180	225	6	implementation	implementation	NOUN
ajis02-180	225	7	organisations	organisation	NOUN
ajis02-180	225	8	are	be	AUX
ajis02-180	225	9	positioned	position	VERB
ajis02-180	225	10	to	to	PART
ajis02-180	225	11	engage	engage	VERB
ajis02-180	225	12	in	in	ADP
ajis02-180	225	13	participatory	participatory	ADJ
ajis02-180	225	14	interaction	interaction	NOUN
ajis02-180	225	15	with	with	ADP
ajis02-180	225	16	their	their	PRON
ajis02-180	225	17	customers	customer	NOUN
ajis02-180	225	18	unlike	unlike	ADP
ajis02-180	225	19	those	those	PRON
ajis02-180	225	20	in	in	ADP
ajis02-180	225	21	stage	stage	NOUN
ajis02-180	225	22	1	1	NUM
ajis02-180	225	23	or	or	CCONJ
ajis02-180	225	24	stage	stage	NOUN
ajis02-180	225	25	2	2	NUM
ajis02-180	225	26	where	where	SCONJ
ajis02-180	225	27	interaction	interaction	NOUN
ajis02-180	225	28	is	be	AUX
ajis02-180	225	29	still	still	ADV
ajis02-180	225	30	either	either	CCONJ
ajis02-180	225	31	on	on	ADP
ajis02-180	225	32	a	a	DET
ajis02-180	225	33	managerial	managerial	NOUN
ajis02-180	225	34	or	or	CCONJ
ajis02-180	225	35	a	a	DET
ajis02-180	225	36	consultative	consultative	ADJ
ajis02-180	225	37	basis	basis	NOUN
ajis02-180	225	38	.	.	PUNCT
ajis02-180	226	1	stage	stage	NOUN
ajis02-180	226	2	3	3	NUM
ajis02-180	226	3	departments	department	NOUN
ajis02-180	226	4	can	can	AUX
ajis02-180	226	5	potentially	potentially	ADV
ajis02-180	226	6	act	act	VERB
ajis02-180	226	7	as	as	SCONJ
ajis02-180	226	8	role	role	NOUN
ajis02-180	226	9	models	model	NOUN
ajis02-180	226	10	to	to	PART
ajis02-180	226	11	act	act	VERB
ajis02-180	226	12	as	as	ADP
ajis02-180	226	13	motivators	motivator	NOUN
ajis02-180	226	14	in	in	ADP
ajis02-180	226	15	encouraging	encourage	VERB
ajis02-180	226	16	the	the	DET
ajis02-180	226	17	departments	department	NOUN
ajis02-180	226	18	not	not	PART
ajis02-180	226	19	so	so	ADV
ajis02-180	226	20	well	well	ADV
ajis02-180	226	21	placed	place	VERB
ajis02-180	226	22	in	in	ADP
ajis02-180	226	23	relation	relation	NOUN
ajis02-180	226	24	to	to	PART
ajis02-180	226	25	crm	crm	VERB
ajis02-180	226	26	implementation	implementation	NOUN
ajis02-180	226	27	,	,	PUNCT
ajis02-180	226	28	to	to	PART
ajis02-180	226	29	make	make	VERB
ajis02-180	226	30	the	the	DET
ajis02-180	226	31	necessary	necessary	ADJ
ajis02-180	226	32	organisational	organisational	ADJ
ajis02-180	226	33	transformation	transformation	NOUN
ajis02-180	226	34	to	to	PART
ajis02-180	226	35	move	move	VERB
ajis02-180	226	36	toward	toward	ADP
ajis02-180	226	37	a	a	DET
ajis02-180	226	38	higher	high	ADJ
ajis02-180	226	39	level	level	NOUN
ajis02-180	226	40	of	of	ADP
ajis02-180	226	41	crm	crm	NOUN
ajis02-180	226	42	implementation	implementation	NOUN
ajis02-180	226	43	.	.	PUNCT
ajis02-180	227	1	the	the	DET
ajis02-180	227	2	benefit	benefit	NOUN
ajis02-180	227	3	of	of	ADP
ajis02-180	227	4	having	have	VERB
ajis02-180	227	5	established	establish	VERB
ajis02-180	227	6	role	role	NOUN
ajis02-180	227	7	models	model	NOUN
ajis02-180	227	8	in	in	ADP
ajis02-180	227	9	relation	relation	NOUN
ajis02-180	227	10	to	to	PART
ajis02-180	227	11	crm	crm	VERB
ajis02-180	227	12	implementation	implementation	NOUN
ajis02-180	227	13	implies	imply	VERB
ajis02-180	227	14	best	good	ADJ
ajis02-180	227	15	practices	practice	NOUN
ajis02-180	227	16	are	be	AUX
ajis02-180	227	17	in	in	ADP
ajis02-180	227	18	place	place	NOUN
ajis02-180	227	19	that	that	PRON
ajis02-180	227	20	can	can	AUX
ajis02-180	227	21	be	be	AUX
ajis02-180	227	22	adopted	adopt	VERB
ajis02-180	227	23	by	by	ADP
ajis02-180	227	24	less	less	ADJ
ajis02-180	227	25	crm	crm	PROPN
ajis02-180	227	26	advanced	advanced	ADJ
ajis02-180	227	27	departments	department	NOUN
ajis02-180	227	28	.	.	PUNCT
ajis02-180	228	1	the	the	DET
ajis02-180	228	2	results	result	NOUN
ajis02-180	228	3	of	of	ADP
ajis02-180	228	4	this	this	DET
ajis02-180	228	5	research	research	NOUN
ajis02-180	228	6	have	have	AUX
ajis02-180	228	7	established	establish	VERB
ajis02-180	228	8	that	that	SCONJ
ajis02-180	228	9	the	the	DET
ajis02-180	228	10	bulk	bulk	NOUN
ajis02-180	228	11	of	of	ADP
ajis02-180	228	12	departments	department	NOUN
ajis02-180	228	13	within	within	ADP
ajis02-180	228	14	one	one	NUM
ajis02-180	228	15	large	large	ADJ
ajis02-180	228	16	australian	australian	ADJ
ajis02-180	228	17	federal	federal	ADJ
ajis02-180	228	18	government	government	NOUN
ajis02-180	228	19	agency	agency	NOUN
ajis02-180	228	20	departments	department	NOUN
ajis02-180	228	21	(	(	PUNCT
ajis02-180	228	22	implying	imply	VERB
ajis02-180	228	23	it	it	PRON
ajis02-180	228	24	enabled	enable	VERB
ajis02-180	228	25	customer	customer	NOUN
ajis02-180	228	26	focus	focus	NOUN
ajis02-180	228	27	and	and	CCONJ
ajis02-180	228	28	it	it	PRON
ajis02-180	228	29	enabled	enable	VERB
ajis02-180	228	30	operations	operation	NOUN
ajis02-180	228	31	focus	focus	NOUN
ajis02-180	228	32	organisations	organisation	NOUN
ajis02-180	228	33	)	)	PUNCT
ajis02-180	228	34	are	be	AUX
ajis02-180	228	35	typically	typically	ADV
ajis02-180	228	36	focussed	focusse	VERB
ajis02-180	228	37	on	on	ADP
ajis02-180	228	38	technical	technical	ADJ
ajis02-180	228	39	accuracy	accuracy	NOUN
ajis02-180	228	40	with	with	ADP
ajis02-180	228	41	the	the	DET
ajis02-180	228	42	aim	aim	NOUN
ajis02-180	228	43	of	of	ADP
ajis02-180	228	44	gaining	gain	VERB
ajis02-180	228	45	benefits	benefit	NOUN
ajis02-180	228	46	in	in	ADP
ajis02-180	228	47	cost	cost	NOUN
ajis02-180	228	48	savings	saving	NOUN
ajis02-180	228	49	from	from	ADP
ajis02-180	228	50	a	a	DET
ajis02-180	228	51	consolidated	consolidated	ADJ
ajis02-180	228	52	infrastructure	infrastructure	NOUN
ajis02-180	228	53	.	.	PUNCT
ajis02-180	229	1	because	because	SCONJ
ajis02-180	229	2	these	these	DET
ajis02-180	229	3	departments	department	NOUN
ajis02-180	229	4	tend	tend	VERB
ajis02-180	229	5	to	to	PART
ajis02-180	229	6	still	still	ADV
ajis02-180	229	7	have	have	VERB
ajis02-180	229	8	individual	individual	ADJ
ajis02-180	229	9	applications	application	NOUN
ajis02-180	229	10	based	base	VERB
ajis02-180	229	11	on	on	ADP
ajis02-180	229	12	a	a	DET
ajis02-180	229	13	large	large	ADJ
ajis02-180	229	14	amount	amount	NOUN
ajis02-180	229	15	of	of	ADP
ajis02-180	229	16	data	datum	NOUN
ajis02-180	229	17	from	from	ADP
ajis02-180	229	18	disparate	disparate	ADJ
ajis02-180	229	19	systems	system	NOUN
ajis02-180	229	20	,	,	PUNCT
ajis02-180	229	21	they	they	PRON
ajis02-180	229	22	are	be	AUX
ajis02-180	229	23	not	not	PART
ajis02-180	229	24	yet	yet	ADV
ajis02-180	229	25	in	in	ADP
ajis02-180	229	26	a	a	DET
ajis02-180	229	27	position	position	NOUN
ajis02-180	229	28	to	to	PART
ajis02-180	229	29	attempt	attempt	VERB
ajis02-180	229	30	the	the	DET
ajis02-180	229	31	enterprise	enterprise	NOUN
ajis02-180	229	32	transformation	transformation	NOUN
ajis02-180	229	33	to	to	PART
ajis02-180	229	34	move	move	VERB
ajis02-180	229	35	to	to	PART
ajis02-180	229	36	stage	stage	VERB
ajis02-180	229	37	3	3	NUM
ajis02-180	229	38	collaborative	collaborative	PROPN
ajis02-180	229	39	crm	crm	PROPN
ajis02-180	229	40	.	.	PUNCT
ajis02-180	230	1	at	at	ADP
ajis02-180	230	2	stage	stage	NOUN
ajis02-180	230	3	2	2	NUM
ajis02-180	230	4	crm	crm	NOUN
ajis02-180	230	5	implementation	implementation	NOUN
ajis02-180	230	6	the	the	DET
ajis02-180	230	7	costs	cost	NOUN
ajis02-180	230	8	are	be	AUX
ajis02-180	230	9	generally	generally	ADV
ajis02-180	230	10	medium	medium	ADJ
ajis02-180	230	11	to	to	ADP
ajis02-180	230	12	high	high	ADJ
ajis02-180	230	13	,	,	PUNCT
ajis02-180	230	14	while	while	SCONJ
ajis02-180	230	15	the	the	DET
ajis02-180	230	16	risks	risk	NOUN
ajis02-180	230	17	are	be	AUX
ajis02-180	230	18	regarded	regard	VERB
ajis02-180	230	19	as	as	ADP
ajis02-180	230	20	medium	medium	NOUN
ajis02-180	230	21	.	.	PUNCT
ajis02-180	231	1	while	while	SCONJ
ajis02-180	231	2	these	these	DET
ajis02-180	231	3	departments	department	NOUN
ajis02-180	231	4	do	do	AUX
ajis02-180	231	5	have	have	VERB
ajis02-180	231	6	a	a	DET
ajis02-180	231	7	uni	uni	ADJ
ajis02-180	231	8	-	-	ADJ
ajis02-180	231	9	linear	linear	ADJ
ajis02-180	231	10	information	information	NOUN
ajis02-180	231	11	flow	flow	NOUN
ajis02-180	231	12	,	,	PUNCT
ajis02-180	231	13	interaction	interaction	NOUN
ajis02-180	231	14	with	with	ADP
ajis02-180	231	15	clients	client	NOUN
ajis02-180	231	16	is	be	AUX
ajis02-180	231	17	more	more	ADV
ajis02-180	231	18	consultative	consultative	ADJ
ajis02-180	231	19	that	that	SCONJ
ajis02-180	231	20	participatory	participatory	NOUN
ajis02-180	231	21	.	.	PUNCT
ajis02-180	232	1	potentially	potentially	ADV
ajis02-180	232	2	where	where	SCONJ
ajis02-180	232	3	this	this	DET
ajis02-180	232	4	situation	situation	NOUN
ajis02-180	232	5	exists	exist	VERB
ajis02-180	232	6	it	it	PRON
ajis02-180	232	7	can	can	AUX
ajis02-180	232	8	imply	imply	VERB
ajis02-180	232	9	a	a	DET
ajis02-180	232	10	barrier	barrier	NOUN
ajis02-180	232	11	to	to	ADP
ajis02-180	232	12	collaborative	collaborative	ADJ
ajis02-180	232	13	crm	crm	PROPN
ajis02-180	232	14	due	due	ADP
ajis02-180	232	15	to	to	ADP
ajis02-180	232	16	a	a	DET
ajis02-180	232	17	silo	silo	ADJ
ajis02-180	232	18	effect	effect	NOUN
ajis02-180	232	19	where	where	SCONJ
ajis02-180	232	20	individual	individual	ADJ
ajis02-180	232	21	departments	department	NOUN
ajis02-180	232	22	are	be	AUX
ajis02-180	232	23	unwilling	unwilling	ADJ
ajis02-180	232	24	to	to	PART
ajis02-180	232	25	share	share	VERB
ajis02-180	232	26	information	information	NOUN
ajis02-180	232	27	.	.	PUNCT
ajis02-180	233	1	often	often	ADV
ajis02-180	233	2	this	this	DET
ajis02-180	233	3	situation	situation	NOUN
ajis02-180	233	4	is	be	AUX
ajis02-180	233	5	maintained	maintain	VERB
ajis02-180	233	6	as	as	SCONJ
ajis02-180	233	7	department	department	NOUN
ajis02-180	233	8	managers	manager	NOUN
ajis02-180	233	9	actively	actively	ADV
ajis02-180	233	10	work	work	VERB
ajis02-180	233	11	to	to	PART
ajis02-180	233	12	keep	keep	VERB
ajis02-180	233	13	their	their	PRON
ajis02-180	233	14	power	power	NOUN
ajis02-180	233	15	and	and	CCONJ
ajis02-180	233	16	maintain	maintain	VERB
ajis02-180	233	17	their	their	PRON
ajis02-180	233	18	status	status	NOUN
ajis02-180	233	19	quo	quo	NOUN
ajis02-180	233	20	.	.	PUNCT
ajis02-180	234	1	turning	turn	VERB
ajis02-180	234	2	to	to	ADP
ajis02-180	234	3	the	the	DET
ajis02-180	234	4	customer	customer	NOUN
ajis02-180	234	5	service	service	NOUN
ajis02-180	234	6	topology	topology	NOUN
ajis02-180	234	7	,	,	PUNCT
ajis02-180	234	8	those	those	DET
ajis02-180	234	9	departments	department	NOUN
ajis02-180	234	10	defined	define	VERB
ajis02-180	234	11	as	as	SCONJ
ajis02-180	234	12	it	it	PRON
ajis02-180	234	13	laggards	laggard	NOUN
ajis02-180	234	14	focus	focus	VERB
ajis02-180	234	15	on	on	ADP
ajis02-180	234	16	operations	operation	NOUN
ajis02-180	234	17	involving	involve	VERB
ajis02-180	234	18	localised	localised	ADJ
ajis02-180	234	19	departments	department	NOUN
ajis02-180	234	20	.	.	PUNCT
ajis02-180	235	1	this	this	PRON
ajis02-180	235	2	implies	imply	VERB
ajis02-180	235	3	that	that	SCONJ
ajis02-180	235	4	multiple	multiple	ADJ
ajis02-180	235	5	individual	individual	ADJ
ajis02-180	235	6	applications	application	NOUN
ajis02-180	235	7	are	be	AUX
ajis02-180	235	8	used	use	VERB
ajis02-180	235	9	with	with	ADP
ajis02-180	235	10	data	datum	NOUN
ajis02-180	235	11	limited	limit	VERB
ajis02-180	235	12	in	in	ADP
ajis02-180	235	13	scope	scope	NOUN
ajis02-180	235	14	and	and	CCONJ
ajis02-180	235	15	volume	volume	NOUN
ajis02-180	235	16	.	.	PUNCT
ajis02-180	236	1	based	base	VERB
ajis02-180	236	2	on	on	ADP
ajis02-180	236	3	the	the	DET
ajis02-180	236	4	research	research	NOUN
ajis02-180	236	5	presented	present	VERB
ajis02-180	236	6	in	in	ADP
ajis02-180	236	7	this	this	DET
ajis02-180	236	8	paper	paper	NOUN
ajis02-180	236	9	,	,	PUNCT
ajis02-180	236	10	the	the	DET
ajis02-180	236	11	departments	department	NOUN
ajis02-180	236	12	defined	define	VERB
ajis02-180	236	13	as	as	ADP
ajis02-180	236	14	being	be	AUX
ajis02-180	236	15	it	it	PRON
ajis02-180	236	16	-	-	PUNCT
ajis02-180	236	17	laggards	laggard	NOUN
ajis02-180	236	18	tend	tend	VERB
ajis02-180	236	19	to	to	PART
ajis02-180	236	20	be	be	AUX
ajis02-180	236	21	smaller	small	ADJ
ajis02-180	236	22	in	in	ADP
ajis02-180	236	23	size	size	NOUN
ajis02-180	236	24	with	with	ADP
ajis02-180	236	25	relatively	relatively	ADV
ajis02-180	236	26	lower	low	ADJ
ajis02-180	236	27	overall	overall	ADJ
ajis02-180	236	28	and	and	CCONJ
ajis02-180	236	29	it	it	PRON
ajis02-180	236	30	budgets	budget	VERB
ajis02-180	236	31	.	.	PUNCT
ajis02-180	237	1	it	it	PRON
ajis02-180	237	2	may	may	AUX
ajis02-180	237	3	well	well	ADV
ajis02-180	237	4	be	be	AUX
ajis02-180	237	5	that	that	SCONJ
ajis02-180	237	6	limited	limited	ADJ
ajis02-180	237	7	resources	resource	NOUN
ajis02-180	237	8	(	(	PUNCT
ajis02-180	237	9	both	both	CCONJ
ajis02-180	237	10	human	human	ADJ
ajis02-180	237	11	and	and	CCONJ
ajis02-180	237	12	capital	capital	NOUN
ajis02-180	237	13	)	)	PUNCT
ajis02-180	237	14	have	have	AUX
ajis02-180	237	15	precluded	preclude	VERB
ajis02-180	237	16	any	any	DET
ajis02-180	237	17	move	move	NOUN
ajis02-180	237	18	to	to	ADP
ajis02-180	237	19	a	a	DET
ajis02-180	237	20	higher	high	ADJ
ajis02-180	237	21	stage	stage	NOUN
ajis02-180	237	22	of	of	ADP
ajis02-180	237	23	crm	crm	NOUN
ajis02-180	237	24	implementation	implementation	NOUN
ajis02-180	237	25	especially	especially	ADV
ajis02-180	237	26	in	in	ADP
ajis02-180	237	27	view	view	NOUN
ajis02-180	237	28	of	of	ADP
ajis02-180	237	29	the	the	DET
ajis02-180	237	30	high	high	ADJ
ajis02-180	237	31	risks	risk	NOUN
ajis02-180	237	32	and	and	CCONJ
ajis02-180	237	33	costs	cost	NOUN
ajis02-180	237	34	involved	involve	VERB
ajis02-180	237	35	.	.	PUNCT
ajis02-180	238	1	it	it	PRON
ajis02-180	238	2	management	management	NOUN
ajis02-180	238	3	sophistication	sophistication	NOUN
ajis02-180	238	4	was	be	AUX
ajis02-180	238	5	tested	test	VERB
ajis02-180	238	6	as	as	ADP
ajis02-180	238	7	a	a	DET
ajis02-180	238	8	whole	whole	NOUN
ajis02-180	238	9	and	and	CCONJ
ajis02-180	238	10	from	from	ADP
ajis02-180	238	11	four	four	NUM
ajis02-180	238	12	perspectives	perspective	NOUN
ajis02-180	238	13	:	:	PUNCT
ajis02-180	238	14	it	it	PRON
ajis02-180	238	15	planning	plan	VERB
ajis02-180	238	16	,	,	PUNCT
ajis02-180	238	17	it	it	PRON
ajis02-180	238	18	organisation	organisation	NOUN
ajis02-180	238	19	,	,	PUNCT
ajis02-180	238	20	it	it	PRON
ajis02-180	238	21	control	control	VERB
ajis02-180	238	22	and	and	CCONJ
ajis02-180	238	23	it	it	PRON
ajis02-180	238	24	integration	integration	NOUN
ajis02-180	238	25	.	.	PUNCT
ajis02-180	239	1	manova	manova	PROPN
ajis02-180	239	2	tests	test	NOUN
ajis02-180	239	3	failed	fail	VERB
ajis02-180	239	4	to	to	PART
ajis02-180	239	5	detect	detect	VERB
ajis02-180	239	6	a	a	DET
ajis02-180	239	7	significant	significant	ADJ
ajis02-180	239	8	difference	difference	NOUN
ajis02-180	239	9	in	in	ADP
ajis02-180	239	10	it	it	PRON
ajis02-180	239	11	sophistication	sophistication	NOUN
ajis02-180	239	12	at	at	ADP
ajis02-180	239	13	both	both	CCONJ
ajis02-180	239	14	the	the	DET
ajis02-180	239	15	overall	overall	ADJ
ajis02-180	239	16	level	level	NOUN
ajis02-180	239	17	and	and	CCONJ
ajis02-180	239	18	the	the	DET
ajis02-180	239	19	dimension	dimension	NOUN
ajis02-180	239	20	level	level	NOUN
ajis02-180	239	21	.	.	PUNCT
ajis02-180	240	1	the	the	DET
ajis02-180	240	2	manova	manova	PROPN
ajis02-180	240	3	test	test	NOUN
ajis02-180	240	4	found	find	VERB
ajis02-180	240	5	a	a	DET
ajis02-180	240	6	statistically	statistically	ADV
ajis02-180	240	7	significant	significant	ADJ
ajis02-180	240	8	difference	difference	NOUN
ajis02-180	240	9	in	in	ADP
ajis02-180	240	10	it	it	PRON
ajis02-180	240	11	integration	integration	NOUN
ajis02-180	240	12	between	between	ADP
ajis02-180	240	13	two	two	NUM
ajis02-180	240	14	of	of	ADP
ajis02-180	240	15	the	the	DET
ajis02-180	240	16	four	four	NUM
ajis02-180	240	17	topology	topology	NOUN
ajis02-180	240	18	groups	group	NOUN
ajis02-180	240	19	.	.	PUNCT
ajis02-180	241	1	the	the	DET
ajis02-180	241	2	post	post	X
ajis02-180	241	3	hoc	hoc	X
ajis02-180	241	4	pair	pair	NOUN
ajis02-180	241	5	wide	wide	ADJ
ajis02-180	241	6	comparison	comparison	NOUN
ajis02-180	241	7	revealed	reveal	VERB
ajis02-180	241	8	this	this	PRON
ajis02-180	241	9	to	to	PART
ajis02-180	241	10	be	be	AUX
ajis02-180	241	11	between	between	ADP
ajis02-180	241	12	it	it	PRON
ajis02-180	241	13	enabled	enable	VERB
ajis02-180	241	14	operations	operation	NOUN
ajis02-180	241	15	focus	focus	VERB
ajis02-180	241	16	and	and	CCONJ
ajis02-180	241	17	it	it	PRON
ajis02-180	241	18	leader	leader	NOUN
ajis02-180	241	19	organisations	organisation	NOUN
ajis02-180	241	20	.	.	PUNCT
ajis02-180	242	1	it	it	PRON
ajis02-180	242	2	enabled	enable	VERB
ajis02-180	242	3	operations	operation	NOUN
ajis02-180	242	4	focus	focus	NOUN
ajis02-180	242	5	departments	department	NOUN
ajis02-180	242	6	are	be	AUX
ajis02-180	242	7	typically	typically	ADV
ajis02-180	242	8	large	large	ADJ
ajis02-180	242	9	organisations	organisation	NOUN
ajis02-180	242	10	with	with	ADP
ajis02-180	242	11	a	a	DET
ajis02-180	242	12	heavy	heavy	ADJ
ajis02-180	242	13	focus	focus	NOUN
ajis02-180	242	14	on	on	ADP
ajis02-180	242	15	administration	administration	NOUN
ajis02-180	242	16	and	and	CCONJ
ajis02-180	242	17	the	the	DET
ajis02-180	242	18	financial	financial	ADJ
ajis02-180	242	19	aspects	aspect	NOUN
ajis02-180	242	20	of	of	ADP
ajis02-180	242	21	government	government	NOUN
ajis02-180	242	22	.	.	PUNCT
ajis02-180	243	1	on	on	ADP
ajis02-180	243	2	this	this	DET
ajis02-180	243	3	basis	basis	NOUN
ajis02-180	243	4	,	,	PUNCT
ajis02-180	243	5	their	their	PRON
ajis02-180	243	6	highest	high	ADJ
ajis02-180	243	7	level	level	NOUN
ajis02-180	243	8	of	of	ADP
ajis02-180	243	9	it	it	PRON
ajis02-180	243	10	integration	integration	NOUN
ajis02-180	243	11	supports	support	VERB
ajis02-180	243	12	the	the	DET
ajis02-180	243	13	view	view	NOUN
ajis02-180	243	14	that	that	SCONJ
ajis02-180	243	15	substantial	substantial	ADJ
ajis02-180	243	16	operationally	operationally	ADV
ajis02-180	243	17	focussed	focusse	VERB
ajis02-180	243	18	practices	practice	NOUN
ajis02-180	243	19	are	be	AUX
ajis02-180	243	20	embedded	embed	VERB
ajis02-180	243	21	in	in	ADP
ajis02-180	243	22	these	these	DET
ajis02-180	243	23	departments	department	NOUN
ajis02-180	243	24	.	.	PUNCT
ajis02-180	244	1	the	the	DET
ajis02-180	244	2	manova	manova	PROPN
ajis02-180	244	3	test	test	NOUN
ajis02-180	244	4	also	also	ADV
ajis02-180	244	5	found	find	VERB
ajis02-180	244	6	a	a	DET
ajis02-180	244	7	statistically	statistically	ADV
ajis02-180	244	8	significant	significant	ADJ
ajis02-180	244	9	difference	difference	NOUN
ajis02-180	244	10	in	in	ADP
ajis02-180	244	11	it	it	PRON
ajis02-180	244	12	leader	leader	NOUN
ajis02-180	244	13	’s	’s	PART
ajis02-180	244	14	role	role	NOUN
ajis02-180	244	15	between	between	ADP
ajis02-180	244	16	itenabled	itenable	VERB
ajis02-180	244	17	customer	customer	NOUN
ajis02-180	244	18	focus	focus	NOUN
ajis02-180	244	19	organisations	organisation	NOUN
ajis02-180	244	20	and	and	CCONJ
ajis02-180	244	21	it	it	PRON
ajis02-180	244	22	laggards	laggard	NOUN
ajis02-180	244	23	.	.	PUNCT
ajis02-180	245	1	from	from	ADP
ajis02-180	245	2	the	the	DET
ajis02-180	245	3	literature	literature	NOUN
ajis02-180	245	4	,	,	PUNCT
ajis02-180	245	5	the	the	DET
ajis02-180	245	6	role	role	NOUN
ajis02-180	245	7	of	of	ADP
ajis02-180	245	8	the	the	DET
ajis02-180	245	9	it	it	NOUN
ajis02-180	245	10	leader	leader	NOUN
ajis02-180	245	11	was	be	AUX
ajis02-180	245	12	identified	identify	VERB
ajis02-180	245	13	as	as	ADP
ajis02-180	245	14	crucial	crucial	ADJ
ajis02-180	245	15	for	for	ADP
ajis02-180	245	16	the	the	DET
ajis02-180	245	17	successful	successful	ADJ
ajis02-180	245	18	implementation	implementation	NOUN
ajis02-180	245	19	of	of	ADP
ajis02-180	245	20	collaborative	collaborative	PROPN
ajis02-180	245	21	crm	crm	PROPN
ajis02-180	245	22	.	.	PUNCT
ajis02-180	246	1	accordingly	accordingly	ADV
ajis02-180	246	2	this	this	PRON
ajis02-180	246	3	created	create	VERB
ajis02-180	246	4	an	an	DET
ajis02-180	246	5	expectation	expectation	NOUN
ajis02-180	246	6	that	that	SCONJ
ajis02-180	246	7	the	the	DET
ajis02-180	246	8	results	result	NOUN
ajis02-180	246	9	would	would	AUX
ajis02-180	246	10	support	support	VERB
ajis02-180	246	11	this	this	PRON
ajis02-180	246	12	in	in	ADP
ajis02-180	246	13	the	the	DET
ajis02-180	246	14	classification	classification	NOUN
ajis02-180	246	15	of	of	ADP
ajis02-180	246	16	it	it	PRON
ajis02-180	246	17	leader	leader	NOUN
ajis02-180	246	18	within	within	ADP
ajis02-180	246	19	the	the	DET
ajis02-180	246	20	topologies	topology	NOUN
ajis02-180	246	21	.	.	PUNCT
ajis02-180	247	1	australasian	australasian	ADJ
ajis02-180	247	2	journal	journal	NOUN
ajis02-180	247	3	of	of	ADP
ajis02-180	247	4	information	information	NOUN
ajis02-180	247	5	systems	system	NOUN
ajis02-180	247	6	volume	volume	NOUN
ajis02-180	247	7	15	15	NUM
ajis02-180	247	8	number	number	NOUN
ajis02-180	247	9	1	1	NUM
ajis02-180	247	10	december	december	PROPN
ajis02-180	247	11	2007	2007	NUM
ajis02-180	247	12	91	91	NUM
ajis02-180	247	13	a	a	DET
ajis02-180	247	14	potential	potential	ADJ
ajis02-180	247	15	explanation	explanation	NOUN
ajis02-180	247	16	for	for	ADP
ajis02-180	247	17	the	the	DET
ajis02-180	247	18	difference	difference	NOUN
ajis02-180	247	19	between	between	ADP
ajis02-180	247	20	it	it	PRON
ajis02-180	247	21	enabled	enable	VERB
ajis02-180	247	22	customer	customer	NOUN
ajis02-180	247	23	focus	focus	NOUN
ajis02-180	247	24	organisations	organisation	NOUN
ajis02-180	247	25	and	and	CCONJ
ajis02-180	247	26	it	it	PRON
ajis02-180	247	27	laggard	laggard	NOUN
ajis02-180	247	28	organisations	organisation	NOUN
ajis02-180	247	29	can	can	AUX
ajis02-180	247	30	be	be	AUX
ajis02-180	247	31	due	due	ADJ
ajis02-180	247	32	to	to	ADP
ajis02-180	247	33	the	the	DET
ajis02-180	247	34	size	size	NOUN
ajis02-180	247	35	of	of	ADP
ajis02-180	247	36	these	these	DET
ajis02-180	247	37	departments	department	NOUN
ajis02-180	247	38	.	.	PUNCT
ajis02-180	248	1	it	it	PRON
ajis02-180	248	2	enabled	enable	VERB
ajis02-180	248	3	customer	customer	NOUN
ajis02-180	248	4	focus	focus	NOUN
ajis02-180	248	5	organisations	organisation	NOUN
ajis02-180	248	6	are	be	AUX
ajis02-180	248	7	mostly	mostly	ADV
ajis02-180	248	8	large	large	ADJ
ajis02-180	248	9	organisations	organisation	NOUN
ajis02-180	248	10	that	that	PRON
ajis02-180	248	11	have	have	VERB
ajis02-180	248	12	high	high	ADJ
ajis02-180	248	13	personnel	personnel	NOUN
ajis02-180	248	14	content	content	NOUN
ajis02-180	248	15	whether	whether	SCONJ
ajis02-180	248	16	it	it	PRON
ajis02-180	248	17	be	be	AUX
ajis02-180	248	18	dealing	deal	VERB
ajis02-180	248	19	with	with	ADP
ajis02-180	248	20	people	people	NOUN
ajis02-180	248	21	in	in	ADP
ajis02-180	248	22	society	society	NOUN
ajis02-180	248	23	or	or	CCONJ
ajis02-180	248	24	with	with	ADP
ajis02-180	248	25	their	their	PRON
ajis02-180	248	26	own	own	ADJ
ajis02-180	248	27	employees	employee	NOUN
ajis02-180	248	28	.	.	PUNCT
ajis02-180	249	1	in	in	ADP
ajis02-180	249	2	contrast	contrast	NOUN
ajis02-180	249	3	,	,	PUNCT
ajis02-180	249	4	it	it	PRON
ajis02-180	249	5	laggard	laggard	NOUN
ajis02-180	249	6	departments	department	NOUN
ajis02-180	249	7	are	be	AUX
ajis02-180	249	8	smaller	small	ADJ
ajis02-180	249	9	in	in	ADP
ajis02-180	249	10	size	size	NOUN
ajis02-180	249	11	and	and	CCONJ
ajis02-180	249	12	operations	operation	NOUN
ajis02-180	249	13	and	and	CCONJ
ajis02-180	249	14	if	if	SCONJ
ajis02-180	249	15	it	it	PRON
ajis02-180	249	16	is	be	AUX
ajis02-180	249	17	used	use	VERB
ajis02-180	249	18	it	it	PRON
ajis02-180	249	19	is	be	AUX
ajis02-180	249	20	often	often	ADV
ajis02-180	249	21	only	only	ADV
ajis02-180	249	22	at	at	ADP
ajis02-180	249	23	a	a	DET
ajis02-180	249	24	rudimentary	rudimentary	ADJ
ajis02-180	249	25	level	level	NOUN
ajis02-180	249	26	.	.	PUNCT
ajis02-180	250	1	as	as	ADP
ajis02-180	250	2	such	such	ADJ
ajis02-180	250	3	,	,	PUNCT
ajis02-180	250	4	it	it	PRON
ajis02-180	250	5	is	be	AUX
ajis02-180	250	6	reasonable	reasonable	ADJ
ajis02-180	250	7	to	to	PART
ajis02-180	250	8	accept	accept	VERB
ajis02-180	250	9	that	that	SCONJ
ajis02-180	250	10	the	the	DET
ajis02-180	250	11	role	role	NOUN
ajis02-180	250	12	of	of	ADP
ajis02-180	250	13	the	the	DET
ajis02-180	250	14	it	it	NOUN
ajis02-180	250	15	leader	leader	NOUN
ajis02-180	250	16	would	would	AUX
ajis02-180	250	17	be	be	AUX
ajis02-180	250	18	considerably	considerably	ADV
ajis02-180	250	19	different	different	ADJ
ajis02-180	250	20	between	between	ADP
ajis02-180	250	21	these	these	DET
ajis02-180	250	22	two	two	NUM
ajis02-180	250	23	topologies	topology	NOUN
ajis02-180	250	24	.	.	PUNCT
ajis02-180	251	1	the	the	DET
ajis02-180	251	2	results	result	NOUN
ajis02-180	251	3	of	of	ADP
ajis02-180	251	4	this	this	DET
ajis02-180	251	5	research	research	NOUN
ajis02-180	251	6	showed	show	VERB
ajis02-180	251	7	that	that	SCONJ
ajis02-180	251	8	generally	generally	ADV
ajis02-180	251	9	it	it	PRON
ajis02-180	251	10	laggard	laggard	ADJ
ajis02-180	251	11	organisations	organisation	NOUN
ajis02-180	251	12	reported	report	VERB
ajis02-180	251	13	it	it	PRON
ajis02-180	251	14	leaders	leader	NOUN
ajis02-180	251	15	3	3	NUM
ajis02-180	251	16	levels	level	NOUN
ajis02-180	251	17	below	below	ADP
ajis02-180	251	18	the	the	DET
ajis02-180	251	19	ceo	ceo	NOUN
ajis02-180	251	20	.	.	PUNCT
ajis02-180	252	1	this	this	PRON
ajis02-180	252	2	supports	support	VERB
ajis02-180	252	3	that	that	SCONJ
ajis02-180	252	4	the	the	DET
ajis02-180	252	5	role	role	NOUN
ajis02-180	252	6	of	of	ADP
ajis02-180	252	7	the	the	DET
ajis02-180	252	8	it	it	NOUN
ajis02-180	252	9	leader	leader	NOUN
ajis02-180	252	10	in	in	ADP
ajis02-180	252	11	these	these	DET
ajis02-180	252	12	organisations	organisation	NOUN
ajis02-180	252	13	is	be	AUX
ajis02-180	252	14	more	more	ADV
ajis02-180	252	15	involved	involved	ADJ
ajis02-180	252	16	with	with	ADP
ajis02-180	252	17	the	the	DET
ajis02-180	252	18	management	management	NOUN
ajis02-180	252	19	of	of	ADP
ajis02-180	252	20	it	it	PRON
ajis02-180	252	21	rather	rather	ADV
ajis02-180	252	22	than	than	ADP
ajis02-180	252	23	providing	provide	VERB
ajis02-180	252	24	innovative	innovative	ADJ
ajis02-180	252	25	business	business	NOUN
ajis02-180	252	26	solutions	solution	NOUN
ajis02-180	252	27	based	base	VERB
ajis02-180	252	28	on	on	ADP
ajis02-180	252	29	it	it	PRON
ajis02-180	252	30	.	.	PUNCT
ajis02-180	253	1	conclusions	conclusion	NOUN
ajis02-180	253	2	this	this	DET
ajis02-180	253	3	research	research	NOUN
ajis02-180	253	4	is	be	AUX
ajis02-180	253	5	exploratory	exploratory	ADJ
ajis02-180	253	6	and	and	CCONJ
ajis02-180	253	7	has	have	AUX
ajis02-180	253	8	provided	provide	VERB
ajis02-180	253	9	some	some	DET
ajis02-180	253	10	useful	useful	ADJ
ajis02-180	253	11	results	result	NOUN
ajis02-180	253	12	.	.	PUNCT
ajis02-180	254	1	an	an	DET
ajis02-180	254	2	encouraging	encouraging	ADJ
ajis02-180	254	3	outcome	outcome	NOUN
ajis02-180	254	4	was	be	AUX
ajis02-180	254	5	that	that	SCONJ
ajis02-180	254	6	despite	despite	SCONJ
ajis02-180	254	7	the	the	DET
ajis02-180	254	8	recent	recent	ADJ
ajis02-180	254	9	uptake	uptake	NOUN
ajis02-180	254	10	of	of	ADP
ajis02-180	254	11	crm	crm	NOUN
ajis02-180	254	12	in	in	ADP
ajis02-180	254	13	the	the	DET
ajis02-180	254	14	public	public	ADJ
ajis02-180	254	15	sector	sector	NOUN
ajis02-180	254	16	,	,	PUNCT
ajis02-180	254	17	some	some	PRON
ajis02-180	254	18	of	of	ADP
ajis02-180	254	19	the	the	DET
ajis02-180	254	20	australian	australian	ADJ
ajis02-180	254	21	federal	federal	ADJ
ajis02-180	254	22	government	government	NOUN
ajis02-180	254	23	departments	department	NOUN
ajis02-180	254	24	appeared	appear	VERB
ajis02-180	254	25	to	to	PART
ajis02-180	254	26	be	be	AUX
ajis02-180	254	27	it	it	NOUN
ajis02-180	254	28	-	-	PUNCT
ajis02-180	254	29	leaders	leader	NOUN
ajis02-180	254	30	at	at	ADP
ajis02-180	254	31	the	the	DET
ajis02-180	254	32	collaborative	collaborative	ADJ
ajis02-180	254	33	stage	stage	NOUN
ajis02-180	254	34	of	of	ADP
ajis02-180	254	35	crm	crm	NOUN
ajis02-180	254	36	implementation	implementation	NOUN
ajis02-180	254	37	.	.	PUNCT
ajis02-180	255	1	a	a	DET
ajis02-180	255	2	further	further	ADJ
ajis02-180	255	3	positive	positive	ADJ
ajis02-180	255	4	finding	finding	NOUN
ajis02-180	255	5	was	be	AUX
ajis02-180	255	6	that	that	SCONJ
ajis02-180	255	7	the	the	DET
ajis02-180	255	8	bulk	bulk	NOUN
ajis02-180	255	9	of	of	ADP
ajis02-180	255	10	the	the	DET
ajis02-180	255	11	remaining	remain	VERB
ajis02-180	255	12	departments	department	NOUN
ajis02-180	255	13	were	be	AUX
ajis02-180	255	14	itenabled	itenable	VERB
ajis02-180	255	15	customer	customer	NOUN
ajis02-180	255	16	or	or	CCONJ
ajis02-180	255	17	operations	operation	NOUN
ajis02-180	255	18	focussed	focusse	VERB
ajis02-180	255	19	organisations	organisation	NOUN
ajis02-180	255	20	with	with	ADP
ajis02-180	255	21	only	only	ADV
ajis02-180	255	22	a	a	DET
ajis02-180	255	23	minority	minority	NOUN
ajis02-180	255	24	being	be	AUX
ajis02-180	255	25	identified	identify	VERB
ajis02-180	255	26	as	as	ADP
ajis02-180	255	27	itlaggards	itlaggard	NOUN
ajis02-180	255	28	.	.	PUNCT
ajis02-180	256	1	while	while	SCONJ
ajis02-180	256	2	some	some	DET
ajis02-180	256	3	statistically	statistically	ADV
ajis02-180	256	4	significant	significant	ADJ
ajis02-180	256	5	differences	difference	NOUN
ajis02-180	256	6	were	be	AUX
ajis02-180	256	7	determined	determine	VERB
ajis02-180	256	8	on	on	ADP
ajis02-180	256	9	the	the	DET
ajis02-180	256	10	basis	basis	NOUN
ajis02-180	256	11	of	of	ADP
ajis02-180	256	12	the	the	DET
ajis02-180	256	13	overall	overall	ADJ
ajis02-180	256	14	data	datum	NOUN
ajis02-180	256	15	and	and	CCONJ
ajis02-180	256	16	the	the	DET
ajis02-180	256	17	customer	customer	NOUN
ajis02-180	256	18	service	service	NOUN
ajis02-180	256	19	topology	topology	NOUN
ajis02-180	256	20	data	datum	NOUN
ajis02-180	256	21	,	,	PUNCT
ajis02-180	256	22	these	these	DET
ajis02-180	256	23	results	result	NOUN
ajis02-180	256	24	also	also	ADV
ajis02-180	256	25	highlighted	highlight	VERB
ajis02-180	256	26	a	a	DET
ajis02-180	256	27	major	major	ADJ
ajis02-180	256	28	limitation	limitation	NOUN
ajis02-180	256	29	in	in	ADP
ajis02-180	256	30	this	this	DET
ajis02-180	256	31	research	research	NOUN
ajis02-180	256	32	.	.	PUNCT
ajis02-180	257	1	that	that	PRON
ajis02-180	257	2	is	is	ADV
ajis02-180	257	3	,	,	PUNCT
ajis02-180	257	4	the	the	DET
ajis02-180	257	5	problem	problem	NOUN
ajis02-180	257	6	associated	associate	VERB
ajis02-180	257	7	with	with	ADP
ajis02-180	257	8	small	small	ADJ
ajis02-180	257	9	group	group	NOUN
ajis02-180	257	10	numbers	number	NOUN
ajis02-180	257	11	and	and	CCONJ
ajis02-180	257	12	equality	equality	NOUN
ajis02-180	257	13	of	of	ADP
ajis02-180	257	14	variance	variance	NOUN
ajis02-180	257	15	.	.	PUNCT
ajis02-180	258	1	however	however	ADV
ajis02-180	258	2	,	,	PUNCT
ajis02-180	258	3	since	since	SCONJ
ajis02-180	258	4	this	this	DET
ajis02-180	258	5	research	research	NOUN
ajis02-180	258	6	was	be	AUX
ajis02-180	258	7	based	base	VERB
ajis02-180	258	8	on	on	ADP
ajis02-180	258	9	a	a	DET
ajis02-180	258	10	limited	limited	ADJ
ajis02-180	258	11	population	population	NOUN
ajis02-180	258	12	of	of	ADP
ajis02-180	258	13	a	a	DET
ajis02-180	258	14	large	large	ADJ
ajis02-180	258	15	government	government	NOUN
ajis02-180	258	16	agency	agency	NOUN
ajis02-180	258	17	,	,	PUNCT
ajis02-180	258	18	at	at	ADP
ajis02-180	258	19	this	this	DET
ajis02-180	258	20	level	level	NOUN
ajis02-180	258	21	of	of	ADP
ajis02-180	258	22	government	government	NOUN
ajis02-180	258	23	the	the	DET
ajis02-180	258	24	situation	situation	NOUN
ajis02-180	258	25	was	be	AUX
ajis02-180	258	26	unavoidable	unavoidable	ADJ
ajis02-180	258	27	.	.	PUNCT
ajis02-180	259	1	potentially	potentially	ADV
ajis02-180	259	2	,	,	PUNCT
ajis02-180	259	3	the	the	DET
ajis02-180	259	4	research	research	NOUN
ajis02-180	259	5	presented	present	VERB
ajis02-180	259	6	in	in	ADP
ajis02-180	259	7	this	this	DET
ajis02-180	259	8	paper	paper	NOUN
ajis02-180	259	9	could	could	AUX
ajis02-180	259	10	form	form	VERB
ajis02-180	259	11	the	the	DET
ajis02-180	259	12	basis	basis	NOUN
ajis02-180	259	13	for	for	ADP
ajis02-180	259	14	future	future	ADJ
ajis02-180	259	15	work	work	NOUN
ajis02-180	259	16	to	to	PART
ajis02-180	259	17	determine	determine	VERB
ajis02-180	259	18	the	the	DET
ajis02-180	259	19	status	status	NOUN
ajis02-180	259	20	of	of	ADP
ajis02-180	259	21	crm	crm	PROPN
ajis02-180	259	22	implementation	implementation	NOUN
ajis02-180	259	23	across	across	ADP
ajis02-180	259	24	federal	federal	ADJ
ajis02-180	259	25	government	government	NOUN
ajis02-180	259	26	agencies	agency	NOUN
ajis02-180	259	27	to	to	PART
ajis02-180	259	28	increase	increase	VERB
ajis02-180	259	29	the	the	DET
ajis02-180	259	30	research	research	NOUN
ajis02-180	259	31	sample	sample	NOUN
ajis02-180	259	32	.	.	PUNCT
ajis02-180	260	1	references	reference	NOUN
ajis02-180	260	2	accenture	accenture	NOUN
ajis02-180	260	3	(	(	PUNCT
ajis02-180	260	4	2002	2002	NUM
ajis02-180	260	5	)	)	PUNCT
ajis02-180	260	6	egovernment	egovernment	NOUN
ajis02-180	260	7	leadershiprealising	leadershiprealise	VERB
ajis02-180	260	8	the	the	DET
ajis02-180	260	9	vision	vision	NOUN
ajis02-180	260	10	.	.	PUNCT
ajis02-180	261	1	available	available	ADJ
ajis02-180	261	2	online	online	ADV
ajis02-180	261	3	:	:	PUNCT
ajis02-180	261	4	http://www.accenture.com	http://www.accenture.com	X
ajis02-180	261	5	.	.	PUNCT
ajis02-180	262	1	accessed	access	VERB
ajis02-180	262	2	january	january	PROPN
ajis02-180	262	3	26th	26th	NOUN
ajis02-180	262	4	,	,	PUNCT
ajis02-180	262	5	2006	2006	NUM
ajis02-180	262	6	.	.	PUNCT
ajis02-180	263	1	accenture	accenture	NOUN
ajis02-180	263	2	(	(	PUNCT
ajis02-180	263	3	2003	2003	NUM
ajis02-180	263	4	)	)	PUNCT
ajis02-180	263	5	crm	crm	NOUN
ajis02-180	263	6	in	in	ADP
ajis02-180	263	7	government	government	NOUN
ajis02-180	263	8	:	:	PUNCT
ajis02-180	263	9	bridging	bridge	VERB
ajis02-180	263	10	the	the	DET
ajis02-180	263	11	gaps	gap	NOUN
ajis02-180	263	12	.	.	PUNCT
ajis02-180	264	1	available	available	ADJ
ajis02-180	264	2	online	online	ADJ
ajis02-180	264	3	http://www.accenture.com	http://www.accenture.com	X
ajis02-180	264	4	.	.	PUNCT
ajis02-180	265	1	accessed	access	VERB
ajis02-180	265	2	january	january	PROPN
ajis02-180	265	3	26th	26th	NOUN
ajis02-180	265	4	,	,	PUNCT
ajis02-180	265	5	2006	2006	NUM
ajis02-180	265	6	.	.	PUNCT
ajis02-180	266	1	accenture	accenture	NOUN
ajis02-180	266	2	(	(	PUNCT
ajis02-180	266	3	2004	2004	NUM
ajis02-180	266	4	)	)	PUNCT
ajis02-180	266	5	egovernance	egovernance	NOUN
ajis02-180	266	6	leadership	leadership	NOUN
ajis02-180	266	7	:	:	PUNCT
ajis02-180	266	8	high	high	ADJ
ajis02-180	266	9	performance	performance	NOUN
ajis02-180	266	10	,	,	PUNCT
ajis02-180	266	11	maximum	maximum	ADJ
ajis02-180	266	12	value	value	NOUN
ajis02-180	266	13	.	.	PUNCT
ajis02-180	267	1	available	available	ADJ
ajis02-180	267	2	online	online	ADV
ajis02-180	267	3	:	:	PUNCT
ajis02-180	267	4	http://www.accenture.com	http://www.accenture.com	X
ajis02-180	267	5	.	.	PUNCT
ajis02-180	268	1	accessed	access	VERB
ajis02-180	268	2	january	january	PROPN
ajis02-180	268	3	26th	26th	NOUN
ajis02-180	268	4	,	,	PUNCT
ajis02-180	268	5	2008	2008	NUM
ajis02-180	268	6	.	.	PUNCT
ajis02-180	269	1	applegate	applegate	PROPN
ajis02-180	269	2	,	,	PUNCT
ajis02-180	269	3	l.	l.	PROPN
ajis02-180	269	4	,	,	PUNCT
ajis02-180	269	5	mcfarlan	mcfarlan	PROPN
ajis02-180	269	6	,	,	PUNCT
ajis02-180	269	7	r.	r.	PROPN
ajis02-180	269	8	,	,	PUNCT
ajis02-180	269	9	mckenney	mckenney	PROPN
ajis02-180	269	10	,	,	PUNCT
ajis02-180	269	11	j.	j.	PROPN
ajis02-180	269	12	(	(	PUNCT
ajis02-180	269	13	1996	1996	NUM
ajis02-180	269	14	)	)	PUNCT
ajis02-180	269	15	corporate	corporate	ADJ
ajis02-180	269	16	information	information	NOUN
ajis02-180	269	17	systems	system	NOUN
ajis02-180	269	18	management	management	NOUN
ajis02-180	269	19	:	:	PUNCT
ajis02-180	269	20	the	the	DET
ajis02-180	269	21	issues	issue	NOUN
ajis02-180	269	22	facing	face	VERB
ajis02-180	269	23	senior	senior	ADJ
ajis02-180	269	24	executives	executive	NOUN
ajis02-180	269	25	.	.	PUNCT
ajis02-180	270	1	chicago	chicago	PROPN
ajis02-180	270	2	.	.	PUNCT
ajis02-180	271	1	irwin	irwin	PROPN
ajis02-180	271	2	.	.	PUNCT
ajis02-180	272	1	batista	batista	PROPN
ajis02-180	272	2	,	,	PUNCT
ajis02-180	272	3	l.	l.	PROPN
ajis02-180	272	4	and	and	CCONJ
ajis02-180	272	5	kawalek	kawalek	NOUN
ajis02-180	272	6	,	,	PUNCT
ajis02-180	272	7	p.	p.	NOUN
ajis02-180	272	8	(	(	PUNCT
ajis02-180	272	9	2004	2004	NUM
ajis02-180	272	10	)	)	PUNCT
ajis02-180	272	11	translating	translate	VERB
ajis02-180	272	12	customer	customer	NOUN
ajis02-180	272	13	-	-	PUNCT
ajis02-180	272	14	focused	focus	VERB
ajis02-180	272	15	strategic	strategic	ADJ
ajis02-180	272	16	issues	issue	NOUN
ajis02-180	272	17	into	into	ADP
ajis02-180	272	18	operational	operational	ADJ
ajis02-180	272	19	process	process	NOUN
ajis02-180	272	20	through	through	ADP
ajis02-180	272	21	crm	crm	PROPN
ajis02-180	272	22	–	–	PUNCT
ajis02-180	272	23	a	a	DET
ajis02-180	272	24	public	public	ADJ
ajis02-180	272	25	sector	sector	NOUN
ajis02-180	272	26	approach	approach	NOUN
ajis02-180	272	27	.	.	PUNCT
ajis02-180	273	1	in	in	ADP
ajis02-180	273	2	egov	egov	ADJ
ajis02-180	273	3	2004	2004	NUM
ajis02-180	273	4	traunmuller	traunmuller	NOUN
ajis02-180	273	5	,	,	PUNCT
ajis02-180	273	6	r.	r.	PROPN
ajis02-180	273	7	(	(	PUNCT
ajis02-180	273	8	ed	ed	NOUN
ajis02-180	273	9	.	.	PUNCT
ajis02-180	273	10	)	)	PUNCT
ajis02-180	273	11	springer	springer	NOUN
ajis02-180	273	12	-	-	PUNCT
ajis02-180	273	13	verlag	verlag	PROPN
ajis02-180	273	14	,	,	PUNCT
ajis02-180	273	15	heidelberg	heidelberg	PROPN
ajis02-180	273	16	.	.	PUNCT
ajis02-180	274	1	128	128	NUM
ajis02-180	274	2	-	-	SYM
ajis02-180	274	3	133	133	NUM
ajis02-180	274	4	.	.	PUNCT
ajis02-180	275	1	australasian	australasian	ADJ
ajis02-180	275	2	journal	journal	NOUN
ajis02-180	275	3	of	of	ADP
ajis02-180	275	4	information	information	NOUN
ajis02-180	275	5	systems	system	NOUN
ajis02-180	275	6	volume	volume	NOUN
ajis02-180	275	7	15	15	NUM
ajis02-180	275	8	number	number	NOUN
ajis02-180	275	9	1	1	NUM
ajis02-180	275	10	december	december	PROPN
ajis02-180	275	11	2007	2007	NUM
ajis02-180	275	12	92	92	NUM
ajis02-180	275	13	benbasat	benbasat	NOUN
ajis02-180	275	14	,	,	PUNCT
ajis02-180	275	15	r.	r.	PROPN
ajis02-180	275	16	,	,	PUNCT
ajis02-180	275	17	dexter	dexter	PROPN
ajis02-180	275	18	,	,	PUNCT
ajis02-180	275	19	a.	a.	NOUN
ajis02-180	275	20	and	and	CCONJ
ajis02-180	275	21	mantha	mantha	PROPN
ajis02-180	275	22	,	,	PUNCT
ajis02-180	275	23	r.	r.	PROPN
ajis02-180	275	24	(	(	PUNCT
ajis02-180	275	25	1980	1980	NUM
ajis02-180	275	26	)	)	PUNCT
ajis02-180	275	27	impact	impact	NOUN
ajis02-180	275	28	of	of	ADP
ajis02-180	275	29	organisational	organisational	ADJ
ajis02-180	275	30	maturity	maturity	NOUN
ajis02-180	275	31	on	on	ADP
ajis02-180	275	32	information	information	NOUN
ajis02-180	275	33	skill	skill	NOUN
ajis02-180	275	34	needs	need	VERB
ajis02-180	275	35	.	.	PUNCT
ajis02-180	276	1	mis	mis	PROPN
ajis02-180	276	2	quarterly	quarterly	PROPN
ajis02-180	276	3	4:1	4:1	NUM
ajis02-180	276	4	21	21	NUM
ajis02-180	276	5	-	-	SYM
ajis02-180	276	6	34	34	NUM
ajis02-180	276	7	.	.	PUNCT
ajis02-180	277	1	campbell	campbell	PROPN
ajis02-180	277	2	,	,	PUNCT
ajis02-180	277	3	d.t	d.t	PROPN
ajis02-180	277	4	.	.	PROPN
ajis02-180	277	5	and	and	CCONJ
ajis02-180	277	6	fiske	fiske	PROPN
ajis02-180	277	7	,	,	PUNCT
ajis02-180	277	8	d.w	d.w	PROPN
ajis02-180	277	9	.	.	PROPN
ajis02-180	277	10	,	,	PUNCT
ajis02-180	277	11	(	(	PUNCT
ajis02-180	277	12	1959	1959	NUM
ajis02-180	277	13	)	)	PUNCT
ajis02-180	277	14	convergent	convergent	NOUN
ajis02-180	277	15	and	and	CCONJ
ajis02-180	277	16	discriminant	discriminant	ADJ
ajis02-180	277	17	validation	validation	NOUN
ajis02-180	277	18	by	by	ADP
ajis02-180	277	19	the	the	DET
ajis02-180	277	20	multitrait	multitrait	NOUN
ajis02-180	277	21	,	,	PUNCT
ajis02-180	277	22	multi	multi	ADJ
ajis02-180	277	23	-	-	ADJ
ajis02-180	277	24	method	method	ADJ
ajis02-180	277	25	matrix	matrix	NOUN
ajis02-180	277	26	.	.	PUNCT
ajis02-180	278	1	psychology	psychology	NOUN
ajis02-180	278	2	bulletin	bulletin	NOUN
ajis02-180	278	3	56:1	56:1	NUM
ajis02-180	278	4	.	.	NOUN
ajis02-180	278	5	81	81	NUM
ajis02-180	278	6	-	-	SYM
ajis02-180	278	7	150	150	NUM
ajis02-180	278	8	.	.	PUNCT
ajis02-180	279	1	cenfetelli	cenfetelli	PROPN
ajis02-180	279	2	,	,	PUNCT
ajis02-180	279	3	r.t	r.t	PROPN
ajis02-180	279	4	.	.	PROPN
ajis02-180	279	5	,	,	PUNCT
ajis02-180	279	6	benbasat	benbasat	PROPN
ajis02-180	279	7	,	,	PUNCT
ajis02-180	279	8	i.	i.	NOUN
ajis02-180	279	9	,	,	PUNCT
ajis02-180	279	10	and	and	CCONJ
ajis02-180	279	11	al	al	PROPN
ajis02-180	279	12	-	-	PUNCT
ajis02-180	279	13	natour	natour	PROPN
ajis02-180	279	14	,	,	PUNCT
ajis02-180	279	15	s.	s.	PROPN
ajis02-180	279	16	(	(	PUNCT
ajis02-180	279	17	2005	2005	NUM
ajis02-180	279	18	)	)	PUNCT
ajis02-180	279	19	information	information	NOUN
ajis02-180	279	20	technology	technology	NOUN
ajis02-180	279	21	mediated	mediate	VERB
ajis02-180	279	22	customer	customer	NOUN
ajis02-180	279	23	service	service	NOUN
ajis02-180	279	24	:	:	PUNCT
ajis02-180	279	25	a	a	DET
ajis02-180	279	26	functional	functional	ADJ
ajis02-180	279	27	perspective	perspective	NOUN
ajis02-180	279	28	,	,	PUNCT
ajis02-180	279	29	proceedings	proceeding	NOUN
ajis02-180	279	30	of	of	ADP
ajis02-180	279	31	the	the	DET
ajis02-180	279	32	twenty	twenty	NUM
ajis02-180	279	33	-	-	PUNCT
ajis02-180	279	34	sixth	sixth	ADJ
ajis02-180	279	35	international	international	ADJ
ajis02-180	279	36	conference	conference	NOUN
ajis02-180	279	37	on	on	ADP
ajis02-180	279	38	information	information	NOUN
ajis02-180	279	39	systems	system	NOUN
ajis02-180	279	40	,	,	PUNCT
ajis02-180	279	41	11	11	NUM
ajis02-180	279	42	-	-	SYM
ajis02-180	279	43	23	23	NUM
ajis02-180	279	44	.	.	PUNCT
ajis02-180	280	1	chadwick	chadwick	PROPN
ajis02-180	280	2	,	,	PUNCT
ajis02-180	280	3	a.	a.	PROPN
ajis02-180	280	4	and	and	CCONJ
ajis02-180	280	5	may	may	AUX
ajis02-180	280	6	,	,	PUNCT
ajis02-180	280	7	c.	c.	PROPN
ajis02-180	280	8	,	,	PUNCT
ajis02-180	280	9	(	(	PUNCT
ajis02-180	280	10	2003	2003	NUM
ajis02-180	280	11	)	)	PUNCT
ajis02-180	280	12	‘	'	PUNCT
ajis02-180	280	13	interaction	interaction	NOUN
ajis02-180	280	14	between	between	ADP
ajis02-180	280	15	states	state	NOUN
ajis02-180	280	16	and	and	CCONJ
ajis02-180	280	17	citizens	citizen	NOUN
ajis02-180	280	18	in	in	ADP
ajis02-180	280	19	the	the	DET
ajis02-180	280	20	age	age	NOUN
ajis02-180	280	21	of	of	ADP
ajis02-180	280	22	the	the	DET
ajis02-180	280	23	internet	internet	NOUN
ajis02-180	280	24	:	:	PUNCT
ajis02-180	280	25	“	"	PUNCT
ajis02-180	280	26	e	e	NOUN
ajis02-180	280	27	-	-	NOUN
ajis02-180	280	28	government	government	NOUN
ajis02-180	280	29	”	"	PUNCT
ajis02-180	280	30	in	in	ADP
ajis02-180	280	31	the	the	DET
ajis02-180	280	32	united	united	PROPN
ajis02-180	280	33	states	states	PROPN
ajis02-180	280	34	,	,	PUNCT
ajis02-180	280	35	britain	britain	PROPN
ajis02-180	280	36	and	and	CCONJ
ajis02-180	280	37	the	the	DET
ajis02-180	280	38	european	european	PROPN
ajis02-180	280	39	union	union	PROPN
ajis02-180	280	40	.	.	PUNCT
ajis02-180	281	1	governance	governance	NOUN
ajis02-180	281	2	:	:	PUNCT
ajis02-180	281	3	an	an	DET
ajis02-180	281	4	international	international	ADJ
ajis02-180	281	5	journal	journal	NOUN
ajis02-180	281	6	of	of	ADP
ajis02-180	281	7	policy	policy	NOUN
ajis02-180	281	8	,	,	PUNCT
ajis02-180	281	9	administrations	administration	NOUN
ajis02-180	281	10	and	and	CCONJ
ajis02-180	281	11	institutions	institution	NOUN
ajis02-180	281	12	.	.	PUNCT
ajis02-180	282	1	6	6	NUM
ajis02-180	282	2	:	:	SYM
ajis02-180	282	3	2	2	NUM
ajis02-180	282	4	.	.	X
ajis02-180	282	5	271	271	NUM
ajis02-180	282	6	-	-	SYM
ajis02-180	282	7	300	300	NUM
ajis02-180	282	8	.	.	PUNCT
ajis02-180	283	1	clarke	clarke	PROPN
ajis02-180	283	2	,	,	PUNCT
ajis02-180	283	3	e.	e.	PROPN
ajis02-180	283	4	(	(	PUNCT
ajis02-180	283	5	2003	2003	NUM
ajis02-180	283	6	)	)	PUNCT
ajis02-180	283	7	managing	manage	VERB
ajis02-180	283	8	the	the	DET
ajis02-180	283	9	transformation	transformation	NOUN
ajis02-180	283	10	to	to	ADP
ajis02-180	283	11	e	e	NOUN
ajis02-180	283	12	-	-	NOUN
ajis02-180	283	13	government	government	NOUN
ajis02-180	283	14	:	:	PUNCT
ajis02-180	283	15	an	an	DET
ajis02-180	283	16	australian	australian	ADJ
ajis02-180	283	17	perspective	perspective	NOUN
ajis02-180	283	18	.	.	PUNCT
ajis02-180	284	1	thunderbird	thunderbird	PROPN
ajis02-180	284	2	international	international	PROPN
ajis02-180	284	3	business	business	PROPN
ajis02-180	284	4	review	review	NOUN
ajis02-180	284	5	.	.	PUNCT
ajis02-180	285	1	45	45	NUM
ajis02-180	285	2	.	.	NOUN
ajis02-180	285	3	4	4	NUM
ajis02-180	285	4	377	377	NUM
ajis02-180	285	5	-	-	SYM
ajis02-180	285	6	397	397	NUM
ajis02-180	285	7	.	.	PUNCT
ajis02-180	285	8	corner	corner	NOUN
ajis02-180	285	9	,	,	PUNCT
ajis02-180	285	10	i.	i.	PROPN
ajis02-180	285	11	,	,	PUNCT
ajis02-180	285	12	hinton	hinton	PROPN
ajis02-180	285	13	,	,	PUNCT
ajis02-180	285	14	m.	m.	NOUN
ajis02-180	285	15	and	and	CCONJ
ajis02-180	285	16	kaye	kaye	PROPN
ajis02-180	285	17	,	,	PUNCT
ajis02-180	285	18	r.	r.	PROPN
ajis02-180	285	19	(	(	PUNCT
ajis02-180	285	20	2003	2003	NUM
ajis02-180	285	21	)	)	PUNCT
ajis02-180	285	22	the	the	DET
ajis02-180	285	23	evaluation	evaluation	NOUN
ajis02-180	285	24	of	of	ADP
ajis02-180	285	25	it	it	PRON
ajis02-180	285	26	systems	system	NOUN
ajis02-180	285	27	implementation	implementation	NOUN
ajis02-180	285	28	:	:	PUNCT
ajis02-180	285	29	risks	risk	NOUN
ajis02-180	285	30	and	and	CCONJ
ajis02-180	285	31	relationships	relationship	NOUN
ajis02-180	285	32	for	for	ADP
ajis02-180	285	33	externally	externally	ADV
ajis02-180	285	34	developed	develop	VERB
ajis02-180	285	35	crm	crm	NOUN
ajis02-180	285	36	systems	system	NOUN
ajis02-180	285	37	.	.	PUNCT
ajis02-180	286	1	proceedings	proceeding	NOUN
ajis02-180	286	2	of	of	ADP
ajis02-180	286	3	the	the	DET
ajis02-180	286	4	10th	10th	ADJ
ajis02-180	286	5	european	european	ADJ
ajis02-180	286	6	conference	conference	NOUN
ajis02-180	286	7	on	on	ADP
ajis02-180	286	8	informatic	informatic	ADJ
ajis02-180	286	9	technology	technology	NOUN
ajis02-180	286	10	evaluation	evaluation	NOUN
ajis02-180	286	11	,	,	PUNCT
ajis02-180	286	12	madrid	madrid	PROPN
ajis02-180	286	13	25	25	NUM
ajis02-180	286	14	-	-	PUNCT
ajis02-180	286	15	26th	26th	NUM
ajis02-180	286	16	september	september	PROPN
ajis02-180	286	17	.	.	PUNCT
ajis02-180	287	1	berghout	berghout	PROPN
ajis02-180	287	2	and	and	CCONJ
ajis02-180	287	3	remenyi	remenyi	PROPN
ajis02-180	287	4	(	(	PUNCT
ajis02-180	287	5	eds	ed	NOUN
ajis02-180	287	6	.	.	PROPN
ajis02-180	287	7	):	):	PUNCT
ajis02-180	287	8	153	153	NUM
ajis02-180	287	9	-	-	SYM
ajis02-180	287	10	161	161	NUM
ajis02-180	287	11	.	.	PUNCT
ajis02-180	288	1	croteau	croteau	PROPN
ajis02-180	288	2	,	,	PUNCT
ajis02-180	288	3	a.	a.	NOUN
ajis02-180	288	4	and	and	CCONJ
ajis02-180	288	5	li	li	PROPN
ajis02-180	288	6	,	,	PUNCT
ajis02-180	288	7	p.	p.	NOUN
ajis02-180	288	8	(	(	PUNCT
ajis02-180	288	9	2003	2003	NUM
ajis02-180	288	10	)	)	PUNCT
ajis02-180	288	11	‘	'	PUNCT
ajis02-180	288	12	critical	critical	ADJ
ajis02-180	288	13	factors	factor	NOUN
ajis02-180	288	14	of	of	ADP
ajis02-180	288	15	crm	crm	NOUN
ajis02-180	288	16	technological	technological	ADJ
ajis02-180	288	17	initiatives	initiative	NOUN
ajis02-180	288	18	’	'	PUNCT
ajis02-180	288	19	.	.	PUNCT
ajis02-180	289	1	canadian	canadian	ADJ
ajis02-180	289	2	journal	journal	PROPN
ajis02-180	289	3	of	of	ADP
ajis02-180	289	4	administrative	administrative	ADJ
ajis02-180	289	5	sciences	science	NOUN
ajis02-180	289	6	.	.	PUNCT
ajis02-180	290	1	20:1	20:1	NUM
ajis02-180	290	2	,	,	PUNCT
ajis02-180	290	3	21	21	NUM
ajis02-180	290	4	-	-	SYM
ajis02-180	290	5	34	34	NUM
ajis02-180	290	6	.	.	PUNCT
ajis02-180	291	1	dibb	dibb	PROPN
ajis02-180	291	2	,	,	PUNCT
ajis02-180	291	3	s.	s.	PROPN
ajis02-180	291	4	and	and	CCONJ
ajis02-180	291	5	meadows	meadow	NOUN
ajis02-180	291	6	,	,	PUNCT
ajis02-180	291	7	m.	m.	NOUN
ajis02-180	291	8	(	(	PUNCT
ajis02-180	291	9	2001	2001	NUM
ajis02-180	291	10	)	)	PUNCT
ajis02-180	291	11	.	.	PUNCT
ajis02-180	292	1	the	the	DET
ajis02-180	292	2	application	application	NOUN
ajis02-180	292	3	of	of	ADP
ajis02-180	292	4	a	a	DET
ajis02-180	292	5	relationship	relationship	NOUN
ajis02-180	292	6	marketing	marketing	NOUN
ajis02-180	292	7	perspective	perspective	NOUN
ajis02-180	292	8	in	in	ADP
ajis02-180	292	9	retail	retail	ADJ
ajis02-180	292	10	banking	banking	NOUN
ajis02-180	292	11	.	.	PUNCT
ajis02-180	293	1	the	the	DET
ajis02-180	293	2	service	service	NOUN
ajis02-180	293	3	industries	industry	NOUN
ajis02-180	293	4	journal	journal	NOUN
ajis02-180	293	5	.	.	PUNCT
ajis02-180	294	1	21:1	21:1	NUM
ajis02-180	294	2	,	,	PUNCT
ajis02-180	294	3	161	161	NUM
ajis02-180	294	4	-	-	SYM
ajis02-180	294	5	194	194	NUM
ajis02-180	294	6	.	.	PUNCT
ajis02-180	295	1	earl	earl	PROPN
ajis02-180	295	2	,	,	PUNCT
ajis02-180	295	3	m.	m.	NOUN
ajis02-180	295	4	(	(	PUNCT
ajis02-180	295	5	1989	1989	NUM
ajis02-180	295	6	)	)	PUNCT
ajis02-180	295	7	management	management	NOUN
ajis02-180	295	8	strategies	strategy	NOUN
ajis02-180	295	9	for	for	ADP
ajis02-180	295	10	information	information	NOUN
ajis02-180	295	11	technology	technology	NOUN
ajis02-180	295	12	.	.	PUNCT
ajis02-180	296	1	new	new	PROPN
ajis02-180	296	2	jersey	jersey	PROPN
ajis02-180	296	3	.	.	PUNCT
ajis02-180	297	1	prentice	prentice	PROPN
ajis02-180	297	2	hall	hall	PROPN
ajis02-180	297	3	.	.	PUNCT
ajis02-180	298	1	feeny	feeny	PROPN
ajis02-180	298	2	,	,	PUNCT
ajis02-180	298	3	d.	d.	PROPN
ajis02-180	298	4	,	,	PUNCT
ajis02-180	298	5	edwards	edwards	PROPN
ajis02-180	298	6	,	,	PUNCT
ajis02-180	298	7	b.	b.	PROPN
ajis02-180	298	8	and	and	CCONJ
ajis02-180	298	9	simpson	simpson	PROPN
ajis02-180	298	10	,	,	PUNCT
ajis02-180	298	11	k.	k.	PROPN
ajis02-180	298	12	(	(	PUNCT
ajis02-180	298	13	1992	1992	NUM
ajis02-180	298	14	)	)	PUNCT
ajis02-180	298	15	understanding	understand	VERB
ajis02-180	298	16	the	the	DET
ajis02-180	298	17	ceo	ceo	PROPN
ajis02-180	298	18	/	/	SYM
ajis02-180	298	19	cio	cio	PROPN
ajis02-180	298	20	relationship	relationship	NOUN
ajis02-180	298	21	.	.	PUNCT
ajis02-180	299	1	misq	misq	PROPN
ajis02-180	299	2	.	.	PUNCT
ajis02-180	300	1	16:4	16:4	NUM
ajis02-180	300	2	.	.	PUNCT
ajis02-180	301	1	435	435	NUM
ajis02-180	301	2	-	-	SYM
ajis02-180	301	3	447	447	NUM
ajis02-180	301	4	.	.	PUNCT
ajis02-180	301	5	fornell	fornell	PROPN
ajis02-180	301	6	,	,	PUNCT
ajis02-180	301	7	c.	c.	PROPN
ajis02-180	301	8	and	and	CCONJ
ajis02-180	301	9	larker	larker	PROPN
ajis02-180	301	10	,	,	PUNCT
ajis02-180	301	11	d.f	d.f	PROPN
ajis02-180	301	12	.	.	PROPN
ajis02-180	301	13	(	(	PUNCT
ajis02-180	301	14	1981	1981	NUM
ajis02-180	301	15	)	)	PUNCT
ajis02-180	301	16	evaluating	evaluate	VERB
ajis02-180	301	17	structural	structural	ADJ
ajis02-180	301	18	equation	equation	NOUN
ajis02-180	301	19	models	model	NOUN
ajis02-180	301	20	with	with	ADP
ajis02-180	301	21	unobservable	unobservable	ADJ
ajis02-180	301	22	variables	variable	NOUN
ajis02-180	301	23	and	and	CCONJ
ajis02-180	301	24	measurement	measurement	NOUN
ajis02-180	301	25	error	error	NOUN
ajis02-180	301	26	,	,	PUNCT
ajis02-180	301	27	journal	journal	NOUN
ajis02-180	301	28	of	of	ADP
ajis02-180	301	29	marketing	marketing	NOUN
ajis02-180	301	30	research	research	NOUN
ajis02-180	301	31	,	,	PUNCT
ajis02-180	301	32	18	18	NUM
ajis02-180	301	33	(	(	PUNCT
ajis02-180	301	34	february	february	PROPN
ajis02-180	301	35	)	)	PUNCT
ajis02-180	301	36	39	39	NUM
ajis02-180	301	37	-	-	SYM
ajis02-180	301	38	50	50	NUM
ajis02-180	301	39	.	.	PUNCT
ajis02-180	302	1	francis	francis	PROPN
ajis02-180	302	2	,	,	PUNCT
ajis02-180	302	3	g.	g.	PROPN
ajis02-180	302	4	(	(	PUNCT
ajis02-180	302	5	2004	2004	NUM
ajis02-180	302	6	)	)	PUNCT
ajis02-180	302	7	introduction	introduction	NOUN
ajis02-180	302	8	to	to	PART
ajis02-180	302	9	spss	spss	VERB
ajis02-180	302	10	for	for	ADP
ajis02-180	302	11	windows	window	NOUN
ajis02-180	302	12	.	.	PUNCT
ajis02-180	303	1	new	new	ADJ
ajis02-180	303	2	south	south	PROPN
ajis02-180	303	3	wales.pearson	wales.pearson	PROPN
ajis02-180	303	4	prentice	prentice	NOUN
ajis02-180	303	5	hall	hall	NOUN
ajis02-180	303	6	.	.	PUNCT
ajis02-180	304	1	goodhue	goodhue	PROPN
ajis02-180	304	2	,	,	PUNCT
ajis02-180	304	3	d.	d.	PROPN
ajis02-180	304	4	,	,	PUNCT
ajis02-180	304	5	wixom	wixom	PROPN
ajis02-180	304	6	,	,	PUNCT
ajis02-180	304	7	b.	b.	PROPN
ajis02-180	304	8	and	and	CCONJ
ajis02-180	304	9	watson	watson	PROPN
ajis02-180	304	10	,	,	PUNCT
ajis02-180	304	11	h.	h.	PROPN
ajis02-180	304	12	(	(	PUNCT
ajis02-180	304	13	2002	2002	NUM
ajis02-180	304	14	)	)	PUNCT
ajis02-180	304	15	.	.	PUNCT
ajis02-180	305	1	realizing	realize	VERB
ajis02-180	305	2	business	business	NOUN
ajis02-180	305	3	benefits	benefit	NOUN
ajis02-180	305	4	through	through	ADP
ajis02-180	305	5	crm	crm	PROPN
ajis02-180	305	6	:	:	PUNCT
ajis02-180	305	7	hitting	hit	VERB
ajis02-180	305	8	the	the	DET
ajis02-180	305	9	right	right	ADJ
ajis02-180	305	10	target	target	NOUN
ajis02-180	305	11	in	in	ADP
ajis02-180	305	12	the	the	DET
ajis02-180	305	13	right	right	ADJ
ajis02-180	305	14	way	way	NOUN
ajis02-180	305	15	.	.	PUNCT
ajis02-180	306	1	mis	mis	PROPN
ajis02-180	306	2	quarterly	quarterly	PROPN
ajis02-180	306	3	executive	executive	NOUN
ajis02-180	306	4	.	.	PUNCT
ajis02-180	307	1	2:1	2:1	NUM
ajis02-180	307	2	.	.	PUNCT
ajis02-180	308	1	79	79	NUM
ajis02-180	308	2	-	-	SYM
ajis02-180	308	3	94	94	NUM
ajis02-180	308	4	.	.	PUNCT
ajis02-180	309	1	karimi	karimi	PROPN
ajis02-180	309	2	,	,	PUNCT
ajis02-180	309	3	j.	j.	PROPN
ajis02-180	309	4	,	,	PUNCT
ajis02-180	309	5	gupta	gupta	PROPN
ajis02-180	309	6	,	,	PUNCT
ajis02-180	309	7	y.p	y.p	PROPN
ajis02-180	309	8	.	.	PROPN
ajis02-180	309	9	and	and	CCONJ
ajis02-180	309	10	somers	somers	PROPN
ajis02-180	309	11	,	,	PUNCT
ajis02-180	309	12	t.m	t.m	PROPN
ajis02-180	309	13	.	.	PROPN
ajis02-180	309	14	(	(	PUNCT
ajis02-180	309	15	1996	1996	NUM
ajis02-180	309	16	)	)	PUNCT
ajis02-180	309	17	‘	'	PUNCT
ajis02-180	309	18	the	the	DET
ajis02-180	309	19	congruence	congruence	NOUN
ajis02-180	309	20	between	between	ADP
ajis02-180	309	21	an	an	DET
ajis02-180	309	22	organisation	organisation	NOUN
ajis02-180	309	23	’s	’s	PART
ajis02-180	309	24	competitive	competitive	ADJ
ajis02-180	309	25	strategy	strategy	NOUN
ajis02-180	309	26	and	and	CCONJ
ajis02-180	309	27	information	information	NOUN
ajis02-180	309	28	technology	technology	NOUN
ajis02-180	309	29	leader	leader	NOUN
ajis02-180	309	30	’s	’s	PART
ajis02-180	309	31	rank	rank	NOUN
ajis02-180	309	32	and	and	CCONJ
ajis02-180	309	33	role	role	NOUN
ajis02-180	309	34	’	'	PUNCT
ajis02-180	309	35	.	.	PUNCT
ajis02-180	310	1	journal	journal	PROPN
ajis02-180	310	2	of	of	ADP
ajis02-180	310	3	management	management	NOUN
ajis02-180	310	4	information	information	NOUN
ajis02-180	310	5	systems	system	NOUN
ajis02-180	310	6	.	.	PUNCT
ajis02-180	311	1	13:1	13:1	NUM
ajis02-180	311	2	.	.	X
ajis02-180	311	3	63	63	NUM
ajis02-180	311	4	-	-	SYM
ajis02-180	311	5	88	88	NUM
ajis02-180	311	6	.	.	PUNCT
ajis02-180	312	1	karimi	karimi	PROPN
ajis02-180	312	2	,	,	PUNCT
ajis02-180	312	3	j.	j.	PROPN
ajis02-180	312	4	,	,	PUNCT
ajis02-180	312	5	somers	somers	PROPN
ajis02-180	312	6	,	,	PUNCT
ajis02-180	312	7	t.m	t.m	PROPN
ajis02-180	312	8	.	.	PROPN
ajis02-180	312	9	and	and	CCONJ
ajis02-180	312	10	gupta	gupta	PROPN
ajis02-180	312	11	,	,	PUNCT
ajis02-180	312	12	y.p	y.p	PROPN
ajis02-180	312	13	.	.	PROPN
ajis02-180	312	14	(	(	PUNCT
ajis02-180	312	15	2001	2001	NUM
ajis02-180	312	16	)	)	PUNCT
ajis02-180	312	17	‘	'	PUNCT
ajis02-180	312	18	impact	impact	NOUN
ajis02-180	312	19	of	of	ADP
ajis02-180	312	20	information	information	NOUN
ajis02-180	312	21	technology	technology	NOUN
ajis02-180	312	22	management	management	NOUN
ajis02-180	312	23	practices	practice	NOUN
ajis02-180	312	24	on	on	ADP
ajis02-180	312	25	customer	customer	NOUN
ajis02-180	312	26	service	service	NOUN
ajis02-180	312	27	’	'	PUNCT
ajis02-180	312	28	.	.	PUNCT
ajis02-180	313	1	journal	journal	PROPN
ajis02-180	313	2	of	of	ADP
ajis02-180	313	3	management	management	NOUN
ajis02-180	313	4	information	information	NOUN
ajis02-180	313	5	systems	system	NOUN
ajis02-180	313	6	.	.	PUNCT
ajis02-180	314	1	17:4	17:4	NUM
ajis02-180	314	2	.	.	NOUN
ajis02-180	314	3	125158	125158	NUM
ajis02-180	314	4	.	.	PUNCT
ajis02-180	315	1	kolsky	kolsky	PROPN
ajis02-180	315	2	,	,	PUNCT
ajis02-180	315	3	e.	e.	PROPN
ajis02-180	315	4	and	and	CCONJ
ajis02-180	315	5	keller	keller	PROPN
ajis02-180	315	6	,	,	PUNCT
ajis02-180	315	7	b.	b.	PROPN
ajis02-180	315	8	(	(	PUNCT
ajis02-180	315	9	2001	2001	NUM
ajis02-180	315	10	e	e	NOUN
ajis02-180	315	11	-	-	NOUN
ajis02-180	315	12	government	government	NOUN
ajis02-180	315	13	and	and	CCONJ
ajis02-180	315	14	crm	crm	PROPN
ajis02-180	315	15	:	:	PUNCT
ajis02-180	315	16	slowly	slowly	ADV
ajis02-180	315	17	moving	move	VERB
ajis02-180	315	18	forward	forward	ADV
ajis02-180	315	19	.	.	PUNCT
ajis02-180	316	1	available	available	ADJ
ajis02-180	316	2	online	online	ADV
ajis02-180	316	3	:	:	PUNCT
ajis02-180	317	1	http://www.gartmer/com	http://www.gartmer/com	X
ajis02-180	317	2	.	.	PROPN
ajis02-180	317	3	accessed	access	VERB
ajis02-180	317	4	april	april	PROPN
ajis02-180	317	5	14th	14th	NUM
ajis02-180	317	6	,	,	PUNCT
ajis02-180	317	7	2002	2002	NUM
ajis02-180	317	8	.	.	PUNCT
ajis02-180	318	1	ling	ling	PROPN
ajis02-180	318	2	,	,	PUNCT
ajis02-180	318	3	r.	r.	PROPN
ajis02-180	318	4	and	and	CCONJ
ajis02-180	318	5	yen	yen	NOUN
ajis02-180	318	6	,	,	PUNCT
ajis02-180	318	7	d.	d.	PROPN
ajis02-180	318	8	(	(	PUNCT
ajis02-180	318	9	2001	2001	NUM
ajis02-180	318	10	)	)	PUNCT
ajis02-180	318	11	.	.	PUNCT
ajis02-180	319	1	customer	customer	NOUN
ajis02-180	319	2	relationship	relationship	NOUN
ajis02-180	319	3	management	management	NOUN
ajis02-180	319	4	:	:	PUNCT
ajis02-180	319	5	an	an	DET
ajis02-180	319	6	analysis	analysis	NOUN
ajis02-180	319	7	framework	framework	NOUN
ajis02-180	319	8	and	and	CCONJ
ajis02-180	319	9	implementation	implementation	NOUN
ajis02-180	319	10	strategies	strategy	NOUN
ajis02-180	319	11	.	.	PUNCT
ajis02-180	320	1	journal	journal	NOUN
ajis02-180	320	2	of	of	ADP
ajis02-180	320	3	computer	computer	NOUN
ajis02-180	320	4	information	information	NOUN
ajis02-180	320	5	systems	system	NOUN
ajis02-180	320	6	.	.	PUNCT
ajis02-180	321	1	41:3	41:3	NUM
ajis02-180	321	2	.	.	PUNCT
ajis02-180	322	1	82	82	NUM
ajis02-180	322	2	-	-	SYM
ajis02-180	322	3	97	97	NUM
ajis02-180	322	4	.	.	PUNCT
ajis02-180	323	1	australasian	australasian	ADJ
ajis02-180	323	2	journal	journal	NOUN
ajis02-180	323	3	of	of	ADP
ajis02-180	323	4	information	information	NOUN
ajis02-180	323	5	systems	system	NOUN
ajis02-180	323	6	volume	volume	NOUN
ajis02-180	323	7	15	15	NUM
ajis02-180	323	8	number	number	NOUN
ajis02-180	323	9	1	1	NUM
ajis02-180	323	10	december	december	PROPN
ajis02-180	323	11	2007	2007	NUM
ajis02-180	323	12	93	93	NUM
ajis02-180	323	13	malhotra	malhotra	PROPN
ajis02-180	323	14	,	,	PUNCT
ajis02-180	323	15	y	y	PROPN
ajis02-180	323	16	(	(	PUNCT
ajis02-180	323	17	2000	2000	NUM
ajis02-180	323	18	)	)	PUNCT
ajis02-180	323	19	.	.	PUNCT
ajis02-180	324	1	knowledge	knowledge	NOUN
ajis02-180	324	2	management	management	NOUN
ajis02-180	324	3	for	for	ADP
ajis02-180	324	4	e	e	NOUN
ajis02-180	324	5	-	-	NOUN
ajis02-180	324	6	business	business	NOUN
ajis02-180	324	7	performance	performance	NOUN
ajis02-180	324	8	:	:	PUNCT
ajis02-180	324	9	advancing	advance	VERB
ajis02-180	324	10	information	information	NOUN
ajis02-180	324	11	strategy	strategy	NOUN
ajis02-180	324	12	to	to	ADP
ajis02-180	324	13	‘	'	PUNCT
ajis02-180	324	14	internet	internet	NOUN
ajis02-180	324	15	time	time	NOUN
ajis02-180	324	16	’	'	PUNCT
ajis02-180	324	17	.	.	PUNCT
ajis02-180	325	1	information	information	NOUN
ajis02-180	325	2	strategy	strategy	NOUN
ajis02-180	325	3	,	,	PUNCT
ajis02-180	325	4	the	the	DET
ajis02-180	325	5	executive	executive	NOUN
ajis02-180	325	6	’s	’s	PART
ajis02-180	325	7	journal	journal	NOUN
ajis02-180	325	8	.	.	PUNCT
ajis02-180	326	1	16:4	16:4	NUM
ajis02-180	326	2	,	,	PUNCT
ajis02-180	326	3	5	5	NUM
ajis02-180	326	4	-	-	SYM
ajis02-180	326	5	16	16	NUM
ajis02-180	326	6	.	.	PUNCT
ajis02-180	327	1	marche	marche	PROPN
ajis02-180	327	2	,	,	PUNCT
ajis02-180	327	3	s.	s.	PROPN
ajis02-180	327	4	&	&	CCONJ
ajis02-180	327	5	mcniven	mcniven	PROPN
ajis02-180	327	6	,	,	PUNCT
ajis02-180	327	7	j.d	j.d	PROPN
ajis02-180	327	8	.	.	PROPN
ajis02-180	327	9	(	(	PUNCT
ajis02-180	327	10	2003	2003	NUM
ajis02-180	327	11	)	)	PUNCT
ajis02-180	328	1	e	e	NOUN
ajis02-180	328	2	-	-	NOUN
ajis02-180	328	3	government	government	NOUN
ajis02-180	328	4	and	and	CCONJ
ajis02-180	328	5	e	e	NOUN
ajis02-180	328	6	-	-	NOUN
ajis02-180	328	7	governance	governance	NOUN
ajis02-180	328	8	:	:	PUNCT
ajis02-180	328	9	the	the	DET
ajis02-180	328	10	future	future	NOUN
ajis02-180	328	11	is	be	AUX
ajis02-180	328	12	n’t	not	PART
ajis02-180	328	13	what	what	PRON
ajis02-180	328	14	it	it	PRON
ajis02-180	328	15	used	use	VERB
ajis02-180	328	16	to	to	PART
ajis02-180	328	17	be	be	AUX
ajis02-180	328	18	.	.	PUNCT
ajis02-180	329	1	e	e	X
ajis02-180	329	2	-	-	NOUN
ajis02-180	329	3	government	government	NOUN
ajis02-180	329	4	and	and	CCONJ
ajis02-180	329	5	e	e	NOUN
ajis02-180	329	6	-	-	NOUN
ajis02-180	329	7	governance	governance	NOUN
ajis02-180	329	8	.	.	PUNCT
ajis02-180	330	1	20:1	20:1	NUM
ajis02-180	330	2	,	,	PUNCT
ajis02-180	330	3	74	74	NUM
ajis02-180	330	4	-	-	SYM
ajis02-180	330	5	86	86	NUM
ajis02-180	330	6	.	.	PUNCT
ajis02-180	331	1	national	national	ADJ
ajis02-180	331	2	office	office	NOUN
ajis02-180	331	3	for	for	ADP
ajis02-180	331	4	the	the	DET
ajis02-180	331	5	information	information	NOUN
ajis02-180	331	6	economy	economy	NOUN
ajis02-180	331	7	(	(	PUNCT
ajis02-180	331	8	noie	noie	ADJ
ajis02-180	331	9	)	)	PUNCT
ajis02-180	331	10	.	.	PUNCT
ajis02-180	332	1	(	(	PUNCT
ajis02-180	332	2	2003	2003	NUM
ajis02-180	332	3	)	)	PUNCT
ajis02-180	332	4	.	.	PUNCT
ajis02-180	333	1	transforming	transform	VERB
ajis02-180	333	2	government	government	NOUN
ajis02-180	333	3	achievements	achievement	NOUN
ajis02-180	333	4	in	in	ADP
ajis02-180	333	5	e	e	NOUN
ajis02-180	333	6	-	-	NOUN
ajis02-180	333	7	government	government	NOUN
ajis02-180	333	8	.	.	PUNCT
ajis02-180	334	1	canberra	canberra	PROPN
ajis02-180	334	2	.	.	PUNCT
ajis02-180	334	3	neuman	neuman	PROPN
ajis02-180	334	4	,	,	PUNCT
ajis02-180	334	5	w.	w.	PROPN
ajis02-180	334	6	(	(	PUNCT
ajis02-180	334	7	2000	2000	NUM
ajis02-180	334	8	)	)	PUNCT
ajis02-180	334	9	.	.	PUNCT
ajis02-180	335	1	social	social	ADJ
ajis02-180	335	2	research	research	NOUN
ajis02-180	335	3	methods	method	NOUN
ajis02-180	335	4	:	:	PUNCT
ajis02-180	335	5	qualitative	qualitative	NOUN
ajis02-180	335	6	and	and	CCONJ
ajis02-180	335	7	quantitative	quantitative	ADJ
ajis02-180	335	8	approaches	approach	NOUN
ajis02-180	335	9	.	.	PUNCT
ajis02-180	336	1	needham	needham	PROPN
ajis02-180	336	2	heights	height	VERB
ajis02-180	336	3	:	:	PUNCT
ajis02-180	336	4	allyn	allyn	PROPN
ajis02-180	336	5	&	&	CCONJ
ajis02-180	336	6	bacon	bacon	PROPN
ajis02-180	336	7	.	.	PUNCT
ajis02-180	337	1	nunnally	nunnally	PROPN
ajis02-180	337	2	,	,	PUNCT
ajis02-180	337	3	j.c	j.c	PROPN
ajis02-180	337	4	.	.	PROPN
ajis02-180	337	5	(	(	PUNCT
ajis02-180	337	6	1993	1993	NUM
ajis02-180	337	7	)	)	PUNCT
ajis02-180	337	8	.	.	PUNCT
ajis02-180	338	1	psychometric	psychometric	ADJ
ajis02-180	338	2	theory	theory	NOUN
ajis02-180	338	3	(	(	PUNCT
ajis02-180	338	4	3rd	3rd	NOUN
ajis02-180	338	5	edition	edition	NOUN
ajis02-180	338	6	)	)	PUNCT
ajis02-180	338	7	,	,	PUNCT
ajis02-180	338	8	new	new	PROPN
ajis02-180	338	9	york	york	PROPN
ajis02-180	338	10	,	,	PUNCT
ajis02-180	338	11	ny	ny	PROPN
ajis02-180	338	12	:	:	PUNCT
ajis02-180	338	13	mcgraw	mcgraw	PROPN
ajis02-180	338	14	-	-	PUNCT
ajis02-180	338	15	hill	hill	NOUN
ajis02-180	338	16	.	.	PUNCT
ajis02-180	339	1	price	price	NOUN
ajis02-180	339	2	,	,	PUNCT
ajis02-180	339	3	r.	r.	PROPN
ajis02-180	339	4	and	and	CCONJ
ajis02-180	339	5	brodie	brodie	PROPN
ajis02-180	339	6	,	,	PUNCT
ajis02-180	339	7	r.	r.	PROPN
ajis02-180	339	8	(	(	PUNCT
ajis02-180	339	9	2001	2001	NUM
ajis02-180	339	10	)	)	PUNCT
ajis02-180	339	11	transforming	transform	VERB
ajis02-180	339	12	a	a	DET
ajis02-180	339	13	public	public	ADJ
ajis02-180	339	14	sector	sector	NOUN
ajis02-180	339	15	organisation	organisation	NOUN
ajis02-180	339	16	from	from	ADP
ajis02-180	339	17	inside	inside	ADP
ajis02-180	339	18	out	out	ADP
ajis02-180	339	19	to	to	ADP
ajis02-180	339	20	outside	outside	ADV
ajis02-180	339	21	in	in	ADP
ajis02-180	339	22	.	.	PUNCT
ajis02-180	340	1	journal	journal	PROPN
ajis02-180	340	2	of	of	ADP
ajis02-180	340	3	service	service	NOUN
ajis02-180	340	4	research	research	NOUN
ajis02-180	340	5	.	.	PUNCT
ajis02-180	341	1	4.1	4.1	NUM
ajis02-180	341	2	.	.	X
ajis02-180	342	1	50	50	NUM
ajis02-180	342	2	-	-	SYM
ajis02-180	342	3	59	59	NUM
ajis02-180	342	4	.	.	PUNCT
ajis02-180	342	5	rigby	rigby	PROPN
ajis02-180	342	6	,	,	PUNCT
ajis02-180	342	7	d.	d.	PROPN
ajis02-180	342	8	,	,	PUNCT
ajis02-180	342	9	reichheld	reichheld	PROPN
ajis02-180	342	10	,	,	PUNCT
ajis02-180	342	11	f.	f.	PROPN
ajis02-180	342	12	and	and	CCONJ
ajis02-180	342	13	schefter	schefter	PROPN
ajis02-180	342	14	,	,	PUNCT
ajis02-180	342	15	p.	p.	NOUN
ajis02-180	342	16	(	(	PUNCT
ajis02-180	342	17	2002	2002	NUM
ajis02-180	342	18	)	)	PUNCT
ajis02-180	342	19	avoid	avoid	VERB
ajis02-180	342	20	the	the	DET
ajis02-180	342	21	four	four	NUM
ajis02-180	342	22	perils	peril	NOUN
ajis02-180	342	23	of	of	ADP
ajis02-180	342	24	crm	crm	PROPN
ajis02-180	342	25	.	.	PUNCT
ajis02-180	343	1	harvard	harvard	PROPN
ajis02-180	343	2	business	business	PROPN
ajis02-180	343	3	review	review	PROPN
ajis02-180	343	4	.	.	PUNCT
ajis02-180	344	1	80:2	80:2	NUM
ajis02-180	344	2	,	,	PUNCT
ajis02-180	344	3	101	101	NUM
ajis02-180	344	4	.	.	PUNCT
ajis02-180	344	5	sabherwal	sabherwal	PROPN
ajis02-180	344	6	,	,	PUNCT
ajis02-180	344	7	r.	r.	PROPN
ajis02-180	344	8	and	and	CCONJ
ajis02-180	344	9	kirs	kir	NOUN
ajis02-180	344	10	,	,	PUNCT
ajis02-180	344	11	p.	p.	NOUN
ajis02-180	344	12	(	(	PUNCT
ajis02-180	344	13	1994	1994	NUM
ajis02-180	344	14	)	)	PUNCT
ajis02-180	344	15	the	the	DET
ajis02-180	344	16	alignment	alignment	NOUN
ajis02-180	344	17	between	between	ADP
ajis02-180	344	18	organisational	organisational	ADJ
ajis02-180	344	19	critical	critical	ADJ
ajis02-180	344	20	success	success	NOUN
ajis02-180	344	21	factors	factor	NOUN
ajis02-180	344	22	and	and	CCONJ
ajis02-180	344	23	information	information	NOUN
ajis02-180	344	24	technology	technology	NOUN
ajis02-180	344	25	capability	capability	NOUN
ajis02-180	344	26	in	in	ADP
ajis02-180	344	27	academic	academic	ADJ
ajis02-180	344	28	institutions	institution	NOUN
ajis02-180	344	29	.	.	PUNCT
ajis02-180	345	1	decision	decision	NOUN
ajis02-180	345	2	sciences	science	NOUN
ajis02-180	345	3	.	.	PUNCT
ajis02-180	346	1	25:2	25:2	NUM
ajis02-180	346	2	.	.	SYM
ajis02-180	346	3	301	301	NUM
ajis02-180	346	4	-	-	SYM
ajis02-180	346	5	330	330	NUM
ajis02-180	346	6	.	.	PUNCT
ajis02-180	347	1	sager	sager	PROPN
ajis02-180	347	2	,	,	PUNCT
ajis02-180	347	3	m.t	m.t	PROPN
ajis02-180	347	4	.	.	PROPN
ajis02-180	347	5	(	(	PUNCT
ajis02-180	347	6	1988	1988	NUM
ajis02-180	347	7	)	)	PUNCT
ajis02-180	347	8	‘	'	PUNCT
ajis02-180	347	9	competitive	competitive	ADJ
ajis02-180	347	10	information	information	NOUN
ajis02-180	347	11	systems	system	NOUN
ajis02-180	347	12	in	in	ADP
ajis02-180	347	13	australian	australian	ADJ
ajis02-180	347	14	retail	retail	ADJ
ajis02-180	347	15	banking	banking	NOUN
ajis02-180	347	16	’	'	PUNCT
ajis02-180	347	17	.	.	PUNCT
ajis02-180	348	1	information	information	NOUN
ajis02-180	348	2	and	and	CCONJ
ajis02-180	348	3	management	management	NOUN
ajis02-180	348	4	.	.	PUNCT
ajis02-180	349	1	15:1	15:1	NUM
ajis02-180	349	2	.	.	X
ajis02-180	349	3	59	59	NUM
ajis02-180	349	4	-	-	SYM
ajis02-180	349	5	76	76	NUM
ajis02-180	349	6	.	.	PUNCT
ajis02-180	350	1	swift	swift	PROPN
ajis02-180	350	2	,	,	PUNCT
ajis02-180	350	3	s.	s.	PROPN
ajis02-180	350	4	(	(	PUNCT
ajis02-180	350	5	2002	2002	NUM
ajis02-180	350	6	)	)	PUNCT
ajis02-180	350	7	executive	executive	ADJ
ajis02-180	350	8	response	response	NOUN
ajis02-180	350	9	:	:	PUNCT
ajis02-180	350	10	crm	crm	PROPN
ajis02-180	350	11	is	be	AUX
ajis02-180	350	12	changing	change	VERB
ajis02-180	350	13	our	our	PRON
ajis02-180	350	14	eras	era	NOUN
ajis02-180	350	15	,	,	PUNCT
ajis02-180	350	16	the	the	DET
ajis02-180	350	17	information	information	NOUN
ajis02-180	350	18	we	we	PRON
ajis02-180	350	19	require	require	VERB
ajis02-180	350	20	,	,	PUNCT
ajis02-180	350	21	and	and	CCONJ
ajis02-180	350	22	our	our	PRON
ajis02-180	350	23	processes	process	NOUN
ajis02-180	350	24	…	…	PUNCT
ajis02-180	350	25	mis	mis	X
ajis02-180	350	26	quarterly	quarterly	ADJ
ajis02-180	350	27	executive	executive	NOUN
ajis02-180	350	28	.	.	PUNCT
ajis02-180	351	1	2:1	2:1	NUM
ajis02-180	351	2	.	.	PUNCT
ajis02-180	352	1	95	95	NUM
ajis02-180	352	2	-	-	SYM
ajis02-180	352	3	96	96	NUM
ajis02-180	352	4	.	.	PUNCT
ajis02-180	352	5	winer	winer	NOUN
ajis02-180	352	6	,	,	PUNCT
ajis02-180	352	7	r.	r.	PROPN
ajis02-180	352	8	(	(	PUNCT
ajis02-180	352	9	2001	2001	NUM
ajis02-180	352	10	)	)	PUNCT
ajis02-180	352	11	a	a	DET
ajis02-180	352	12	framework	framework	NOUN
ajis02-180	352	13	for	for	ADP
ajis02-180	352	14	customer	customer	NOUN
ajis02-180	352	15	relationship	relationship	NOUN
ajis02-180	352	16	management	management	NOUN
ajis02-180	352	17	.	.	PUNCT
ajis02-180	353	1	california	california	PROPN
ajis02-180	353	2	management	management	PROPN
ajis02-180	353	3	review	review	PROPN
ajis02-180	353	4	.	.	PUNCT
ajis02-180	354	1	vol	vol	NOUN
ajis02-180	354	2	43	43	NUM
ajis02-180	354	3	.	.	PUNCT
ajis02-180	355	1	no	no	DET
ajis02-180	355	2	4	4	NUM
ajis02-180	355	3	.	.	NOUN
ajis02-180	355	4	89	89	NUM
ajis02-180	355	5	-	-	SYM
ajis02-180	355	6	105	105	NUM
ajis02-180	355	7	.	.	PUNCT
ajis02-180	356	1	xu	xu	PROPN
ajis02-180	356	2	,	,	PUNCT
ajis02-180	356	3	m.	m.	NOUN
ajis02-180	356	4	and	and	CCONJ
ajis02-180	356	5	walton	walton	PROPN
ajis02-180	356	6	,	,	PUNCT
ajis02-180	356	7	j.	j.	PROPN
ajis02-180	356	8	(	(	PUNCT
ajis02-180	356	9	2005	2005	NUM
ajis02-180	356	10	)	)	PUNCT
ajis02-180	356	11	gaining	gain	VERB
ajis02-180	356	12	customer	customer	NOUN
ajis02-180	356	13	knowledge	knowledge	NOUN
ajis02-180	356	14	through	through	ADP
ajis02-180	356	15	analytical	analytical	ADJ
ajis02-180	356	16	crm	crm	PROPN
ajis02-180	356	17	.	.	PUNCT
ajis02-180	357	1	industrial	industrial	PROPN
ajis02-180	357	2	management	management	PROPN
ajis02-180	357	3	&	&	CCONJ
ajis02-180	357	4	data	datum	NOUN
ajis02-180	357	5	systems	system	NOUN
ajis02-180	357	6	.	.	PUNCT
ajis02-180	358	1	vol	vol	NOUN
ajis02-180	358	2	105	105	NUM
ajis02-180	358	3	.	.	PUNCT
ajis02-180	359	1	no	no	DET
ajis02-180	359	2	7	7	NUM
ajis02-180	359	3	.	.	X
ajis02-180	359	4	955	955	NUM
ajis02-180	359	5	-	-	SYM
ajis02-180	359	6	971	971	NUM
ajis02-180	359	7	.	.	PUNCT
ajis02-180	360	1	australasian	australasian	ADJ
ajis02-180	360	2	journal	journal	NOUN
ajis02-180	360	3	of	of	ADP
ajis02-180	360	4	information	information	NOUN
ajis02-180	360	5	systems	system	NOUN
ajis02-180	360	6	volume	volume	NOUN
ajis02-180	360	7	15	15	NUM
ajis02-180	360	8	number	number	NOUN
ajis02-180	360	9	1	1	NUM
ajis02-180	360	10	december	december	PROPN
ajis02-180	360	11	2007	2007	NUM
ajis02-180	360	12	94	94	NUM