id	sid	tid	token	lemma	pos
ajis02-203	1	1	customer	customer	NOUN
ajis02-203	1	2	relationship	relationship	NOUN
ajis02-203	1	3	management	management	NOUN
ajis02-203	1	4	systems	system	NOUN
ajis02-203	1	5	(	(	PUNCT
ajis02-203	1	6	crm	crm	NOUN
ajis02-203	1	7	)	)	PUNCT
ajis02-203	1	8	and	and	CCONJ
ajis02-203	1	9	information	information	NOUN
ajis02-203	1	10	ethics	ethic	NOUN
ajis02-203	1	11	in	in	ADP
ajis02-203	1	12	call	call	NOUN
ajis02-203	1	13	centres	centre	NOUN
ajis02-203	1	14	'	'	VERB
ajis02-203	1	15	you	you	PRON
ajis02-203	1	16	are	be	AUX
ajis02-203	1	17	the	the	DET
ajis02-203	1	18	weakest	weak	ADJ
ajis02-203	1	19	link	link	NOUN
ajis02-203	1	20	.	.	PUNCT
ajis02-203	2	1	goodbye	goodbye	NOUN
ajis02-203	2	2	!	!	PUNCT
ajis02-203	2	3	'	'	PUNCT
ajis02-203	3	1	helen	helen	PROPN
ajis02-203	3	2	richardson	richardson	PROPN
ajis02-203	3	3	'	'	PART
ajis02-203	3	4	information	information	NOUN
ajis02-203	3	5	systems	systems	PROPN
ajis02-203	3	6	research	research	NOUN
ajis02-203	3	7	centre	centre	NOUN
ajis02-203	3	8	,	,	PUNCT
ajis02-203	3	9	university	university	NOUN
ajis02-203	3	10	of	of	ADP
ajis02-203	3	11	salford	salford	PROPN
ajis02-203	3	12	.	.	PUNCT
ajis02-203	4	1	m54wt	m54wt	VERB
ajis02-203	4	2	uk	uk	PROPN
ajis02-203	4	3	h.richardson@salford.ac.uk	h.richardson@salford.ac.uk	PROPN
ajis02-203	4	4	and	and	CCONJ
ajis02-203	4	5	kate	kate	PROPN
ajis02-203	4	6	richardson	richardson	PROPN
ajis02-203	4	7	manchester	manchester	PROPN
ajis02-203	4	8	metropolitan	metropolitan	PROPN
ajis02-203	4	9	university	university	PROPN
ajis02-203	4	10	•	•	PROPN
ajis02-203	4	11	oxford	oxford	PROPN
ajis02-203	4	12	road	road	PROPN
ajis02-203	4	13	manchester	manchester	PROPN
ajis02-203	4	14	abstract	abstract	NOUN
ajis02-203	4	15	this	this	DET
ajis02-203	4	16	paper	paper	NOUN
ajis02-203	4	17	catalogues	catalogue	VERB
ajis02-203	4	18	the	the	DET
ajis02-203	4	19	rise	rise	NOUN
ajis02-203	4	20	and	and	CCONJ
ajis02-203	4	21	rise	rise	NOUN
ajis02-203	4	22	of	of	ADP
ajis02-203	4	23	call	call	NOUN
ajis02-203	4	24	centres	centre	NOUN
ajis02-203	4	25	in	in	ADP
ajis02-203	4	26	the	the	DET
ajis02-203	4	27	north	north	NOUN
ajis02-203	4	28	west	west	NOUN
ajis02-203	4	29	of	of	ADP
ajis02-203	4	30	england	england	PROPN
ajis02-203	4	31	,	,	PUNCT
ajis02-203	4	32	uk	uk	PROPN
ajis02-203	4	33	and	and	CCONJ
ajis02-203	4	34	their	their	PRON
ajis02-203	4	35	use	use	NOUN
ajis02-203	4	36	of	of	ADP
ajis02-203	4	37	crm	crm	PROPN
ajis02-203	4	38	systems	system	NOUN
ajis02-203	4	39	.	.	PUNCT
ajis02-203	5	1	crm	crm	NOUN
ajis02-203	5	2	systems	system	NOUN
ajis02-203	5	3	often	often	ADV
ajis02-203	5	4	imply	imply	VERB
ajis02-203	5	5	new	new	ADJ
ajis02-203	5	6	technologies	technology	NOUN
ajis02-203	5	7	and	and	CCONJ
ajis02-203	5	8	new	new	ADJ
ajis02-203	5	9	ways	way	NOUN
ajis02-203	5	10	of	of	ADP
ajis02-203	5	11	working	work	VERB
ajis02-203	5	12	.	.	PUNCT
ajis02-203	6	1	however	however	ADV
ajis02-203	6	2	,	,	PUNCT
ajis02-203	6	3	in	in	ADP
ajis02-203	6	4	this	this	DET
ajis02-203	6	5	account	account	NOUN
ajis02-203	6	6	we	we	PRON
ajis02-203	6	7	explore	explore	VERB
ajis02-203	6	8	the	the	DET
ajis02-203	6	9	historical	historical	ADJ
ajis02-203	6	10	development	development	NOUN
ajis02-203	6	11	of	of	ADP
ajis02-203	6	12	the	the	DET
ajis02-203	6	13	telegraph	telegraph	NOUN
ajis02-203	6	14	and	and	CCONJ
ajis02-203	6	15	work	work	VERB
ajis02-203	6	16	in	in	ADP
ajis02-203	6	17	early	early	ADJ
ajis02-203	6	18	telephone	telephone	NOUN
ajis02-203	6	19	exchanges	exchange	NOUN
ajis02-203	6	20	and	and	CCONJ
ajis02-203	6	21	find	find	VERB
ajis02-203	6	22	the	the	DET
ajis02-203	6	23	same	same	ADJ
ajis02-203	6	24	old	old	ADJ
ajis02-203	6	25	story	story	NOUN
ajis02-203	6	26	.	.	PUNCT
ajis02-203	7	1	our	our	PRON
ajis02-203	7	2	consideration	consideration	NOUN
ajis02-203	7	3	of	of	ADP
ajis02-203	7	4	the	the	DET
ajis02-203	7	5	ethics	ethic	NOUN
ajis02-203	7	6	of	of	ADP
ajis02-203	7	7	crm	crm	PROPN
ajis02-203	7	8	system	system	NOUN
ajis02-203	7	9	use	use	NOUN
ajis02-203	7	10	and	and	CCONJ
ajis02-203	7	11	some	some	DET
ajis02-203	7	12	inherent	inherent	ADJ
ajis02-203	7	13	contradictions	contradiction	NOUN
ajis02-203	7	14	are	be	AUX
ajis02-203	7	15	in	in	ADP
ajis02-203	7	16	terms	term	NOUN
ajis02-203	7	17	of	of	ADP
ajis02-203	7	18	privacy	privacy	NOUN
ajis02-203	7	19	,	,	PUNCT
ajis02-203	7	20	communication	communication	NOUN
ajis02-203	7	21	richness	richness	NOUN
ajis02-203	7	22	,	,	PUNCT
ajis02-203	7	23	management	management	NOUN
ajis02-203	7	24	methods	method	NOUN
ajis02-203	7	25	and	and	CCONJ
ajis02-203	7	26	computer	computer	NOUN
ajis02-203	7	27	ethics	ethic	NOUN
ajis02-203	7	28	in	in	ADP
ajis02-203	7	29	an	an	DET
ajis02-203	7	30	organizational	organizational	ADJ
ajis02-203	7	31	context	context	NOUN
ajis02-203	7	32	.	.	PUNCT
ajis02-203	8	1	call	call	NOUN
ajis02-203	8	2	centres	centre	NOUN
ajis02-203	8	3	today	today	NOUN
ajis02-203	8	4	are	be	AUX
ajis02-203	8	5	viewed	view	VERB
ajis02-203	8	6	by	by	ADP
ajis02-203	8	7	some	some	PRON
ajis02-203	8	8	as	as	ADP
ajis02-203	8	9	offering	offer	VERB
ajis02-203	8	10	satisfying	satisfy	VERB
ajis02-203	8	11	employment	employment	NOUN
ajis02-203	8	12	of	of	ADP
ajis02-203	8	13	intrinsic	intrinsic	ADJ
ajis02-203	8	14	value	value	NOUN
ajis02-203	8	15	,	,	PUNCT
ajis02-203	8	16	for	for	ADP
ajis02-203	8	17	others	other	NOUN
ajis02-203	8	18	,	,	PUNCT
ajis02-203	8	19	they	they	PRON
ajis02-203	8	20	are	be	AUX
ajis02-203	8	21	the	the	DET
ajis02-203	8	22	'	'	PUNCT
ajis02-203	8	23	new	new	ADJ
ajis02-203	8	24	sweatshops	sweatshop	NOUN
ajis02-203	8	25	of	of	ADP
ajis02-203	8	26	the	the	DET
ajis02-203	8	27	21	21	NUM
ajis02-203	8	28	"	"	PUNCT
ajis02-203	8	29	century	century	NOUN
ajis02-203	8	30	'	'	PUNCT
ajis02-203	8	31	(	(	PUNCT
ajis02-203	8	32	belt	belt	VERB
ajis02-203	8	33	et	et	NOUN
ajis02-203	8	34	al	al	PROPN
ajis02-203	8	35	2000	2000	NUM
ajis02-203	8	36	)	)	PUNCT
ajis02-203	8	37	.	.	PUNCT
ajis02-203	9	1	our	our	PRON
ajis02-203	9	2	interpretative	interpretative	ADJ
ajis02-203	9	3	field	field	NOUN
ajis02-203	9	4	study	study	NOUN
ajis02-203	9	5	makes	make	VERB
ajis02-203	9	6	a	a	DET
ajis02-203	9	7	contribution	contribution	NOUN
ajis02-203	9	8	to	to	ADP
ajis02-203	9	9	this	this	DET
ajis02-203	9	10	debate	debate	NOUN
ajis02-203	9	11	.	.	PUNCT
ajis02-203	10	1	keywords	keyword	NOUN
ajis02-203	10	2	:	:	PUNCT
ajis02-203	10	3	crm	crm	NOUN
ajis02-203	10	4	,	,	PUNCT
ajis02-203	10	5	information	information	NOUN
ajis02-203	10	6	ethics	ethic	NOUN
ajis02-203	10	7	,	,	PUNCT
ajis02-203	10	8	call	call	NOUN
ajis02-203	10	9	centres	centre	NOUN
ajis02-203	10	10	,	,	PUNCT
ajis02-203	10	11	scripts	script	NOUN
ajis02-203	10	12	.	.	PUNCT
ajis02-203	11	1	introduction	introduction	NOUN
ajis02-203	11	2	we	we	PRON
ajis02-203	11	3	are	be	AUX
ajis02-203	11	4	said	say	VERB
ajis02-203	11	5	to	to	PART
ajis02-203	11	6	be	be	AUX
ajis02-203	11	7	living	live	VERB
ajis02-203	11	8	in	in	ADP
ajis02-203	11	9	a	a	DET
ajis02-203	11	10	new	new	ADJ
ajis02-203	11	11	economy	economy	NOUN
ajis02-203	11	12	,	,	PUNCT
ajis02-203	11	13	a	a	DET
ajis02-203	11	14	virtual	virtual	ADJ
ajis02-203	11	15	age	age	NOUN
ajis02-203	11	16	where	where	SCONJ
ajis02-203	11	17	information	information	NOUN
ajis02-203	11	18	is	be	AUX
ajis02-203	11	19	power	power	NOUN
ajis02-203	11	20	and	and	CCONJ
ajis02-203	11	21	strategic	strategic	ADJ
ajis02-203	11	22	use	use	NOUN
ajis02-203	11	23	of	of	ADP
ajis02-203	11	24	information	information	NOUN
ajis02-203	11	25	technology	technology	NOUN
ajis02-203	11	26	(	(	PUNCT
ajis02-203	11	27	it	it	PRON
ajis02-203	11	28	)	)	PUNCT
ajis02-203	11	29	paramount	paramount	NOUN
ajis02-203	11	30	.	.	PUNCT
ajis02-203	12	1	electronic	electronic	ADJ
ajis02-203	12	2	media	medium	NOUN
ajis02-203	12	3	can	can	AUX
ajis02-203	12	4	enable	enable	VERB
ajis02-203	12	5	organizations	organization	NOUN
ajis02-203	12	6	to	to	PART
ajis02-203	12	7	deliver	deliver	VERB
ajis02-203	12	8	products	product	NOUN
ajis02-203	12	9	and	and	CCONJ
ajis02-203	12	10	services	service	NOUN
ajis02-203	12	11	more	more	ADV
ajis02-203	12	12	efficiently	efficiently	ADV
ajis02-203	12	13	and	and	CCONJ
ajis02-203	12	14	effectively	effectively	ADV
ajis02-203	12	15	allowing	allow	VERB
ajis02-203	12	16	for	for	ADP
ajis02-203	12	17	competitive	competitive	ADJ
ajis02-203	12	18	advantage	advantage	NOUN
ajis02-203	12	19	through	through	ADP
ajis02-203	12	20	internal	internal	ADJ
ajis02-203	12	21	networks	network	NOUN
ajis02-203	12	22	and	and	CCONJ
ajis02-203	12	23	external	external	ADJ
ajis02-203	12	24	customer	customer	NOUN
ajis02-203	12	25	management	management	NOUN
ajis02-203	12	26	(	(	PUNCT
ajis02-203	12	27	loebbecke	loebbecke	NOUN
ajis02-203	12	28	1998	1998	NUM
ajis02-203	12	29	)	)	PUNCT
ajis02-203	12	30	.	.	PUNCT
ajis02-203	13	1	in	in	ADP
ajis02-203	13	2	this	this	DET
ajis02-203	13	3	context	context	NOUN
ajis02-203	13	4	crm	crm	PROPN
ajis02-203	13	5	is	be	AUX
ajis02-203	13	6	the	the	DET
ajis02-203	13	7	new	new	ADJ
ajis02-203	13	8	buzz	buzz	ADJ
ajis02-203	13	9	phrase	phrase	NOUN
ajis02-203	13	10	.	.	PUNCT
ajis02-203	14	1	crm	crm	NOUN
ajis02-203	14	2	systems	system	NOUN
ajis02-203	14	3	are	be	AUX
ajis02-203	14	4	about	about	ADP
ajis02-203	14	5	'	'	PUNCT
ajis02-203	14	6	allowing	allow	VERB
ajis02-203	14	7	organizations	organization	NOUN
ajis02-203	14	8	to	to	PART
ajis02-203	14	9	do	do	VERB
ajis02-203	14	10	a	a	DET
ajis02-203	14	11	better	well	ADJ
ajis02-203	14	12	job	job	NOUN
ajis02-203	14	13	in	in	ADP
ajis02-203	14	14	contacting	contact	VERB
ajis02-203	14	15	customers	customer	NOUN
ajis02-203	14	16	,	,	PUNCT
ajis02-203	14	17	caring	care	VERB
ajis02-203	14	18	for	for	ADP
ajis02-203	14	19	them	they	PRON
ajis02-203	14	20	and	and	CCONJ
ajis02-203	14	21	providing	provide	VERB
ajis02-203	14	22	quality	quality	NOUN
ajis02-203	14	23	,	,	PUNCT
ajis02-203	14	24	service	service	NOUN
ajis02-203	14	25	and	and	CCONJ
ajis02-203	14	26	value	value	NOUN
ajis02-203	14	27	'	'	PUNCT
ajis02-203	14	28	(	(	PUNCT
ajis02-203	14	29	yourdon	yourdon	PROPN
ajis02-203	14	30	2000	2000	NUM
ajis02-203	14	31	)	)	PUNCT
ajis02-203	14	32	.	.	PUNCT
ajis02-203	15	1	crm	crm	PROPN
ajis02-203	15	2	is	be	AUX
ajis02-203	15	3	increasingly	increasingly	ADV
ajis02-203	15	4	about	about	ADP
ajis02-203	15	5	use	use	NOUN
ajis02-203	15	6	of	of	ADP
ajis02-203	15	7	call	call	NOUN
ajis02-203	15	8	centres	centre	NOUN
ajis02-203	15	9	and	and	CCONJ
ajis02-203	15	10	datamonitor	datamonitor	NOUN
ajis02-203	15	11	predicts	predict	NOUN
ajis02-203	15	12	that	that	SCONJ
ajis02-203	15	13	the	the	DET
ajis02-203	15	14	global	global	ADJ
ajis02-203	15	15	call	call	NOUN
ajis02-203	15	16	centre	centre	PROPN
ajis02-203	15	17	software	software	NOUN
ajis02-203	15	18	market	market	NOUN
ajis02-203	15	19	will	will	AUX
ajis02-203	15	20	reach	reach	VERB
ajis02-203	15	21	£	£	SYM
ajis02-203	15	22	5.3bn	5.3bn	NUM
ajis02-203	15	23	by	by	ADP
ajis02-203	15	24	2003	2003	NUM
ajis02-203	15	25	(	(	PUNCT
ajis02-203	15	26	ft	ft	PROPN
ajis02-203	15	27	2000	2000	NUM
ajis02-203	15	28	)	)	PUNCT
ajis02-203	15	29	.	.	PUNCT
ajis02-203	16	1	crm	crm	PROPN
ajis02-203	16	2	is	be	AUX
ajis02-203	16	3	not	not	PART
ajis02-203	16	4	without	without	ADP
ajis02-203	16	5	it	it	PRON
ajis02-203	16	6	's	's	PART
ajis02-203	16	7	critics	critic	NOUN
ajis02-203	16	8	.	.	PUNCT
ajis02-203	17	1	it	it	PRON
ajis02-203	17	2	is	be	AUX
ajis02-203	17	3	popular	popular	ADJ
ajis02-203	17	4	for	for	ADP
ajis02-203	17	5	those	those	DET
ajis02-203	17	6	'	'	PUNCT
ajis02-203	17	7	managing	manage	VERB
ajis02-203	17	8	'	'	PUNCT
ajis02-203	17	9	customers	customer	NOUN
ajis02-203	17	10	but	but	CCONJ
ajis02-203	17	11	can	can	AUX
ajis02-203	17	12	stimulate	stimulate	VERB
ajis02-203	17	13	different	different	ADJ
ajis02-203	17	14	emotions	emotion	NOUN
ajis02-203	17	15	if	if	SCONJ
ajis02-203	17	16	you	you	PRON
ajis02-203	17	17	are	be	AUX
ajis02-203	17	18	the	the	DET
ajis02-203	17	19	'	'	PUNCT
ajis02-203	17	20	managed	manage	VERB
ajis02-203	17	21	'	'	PUNCT
ajis02-203	17	22	.	.	PUNCT
ajis02-203	18	1	'	'	PUNCT
ajis02-203	18	2	where	where	SCONJ
ajis02-203	18	3	is	be	AUX
ajis02-203	18	4	the	the	DET
ajis02-203	18	5	r	r	NOUN
ajis02-203	18	6	in	in	ADP
ajis02-203	18	7	crm	crm	NOUN
ajis02-203	18	8	it	it	PRON
ajis02-203	18	9	's	be	AUX
ajis02-203	18	10	all	all	PRON
ajis02-203	18	11	about	about	ADP
ajis02-203	18	12	customer	customer	NOUN
ajis02-203	18	13	management	management	NOUN
ajis02-203	18	14	'	'	PUNCT
ajis02-203	18	15	(	(	PUNCT
ajis02-203	18	16	professor	professor	NOUN
ajis02-203	18	17	stone	stone	NOUN
ajis02-203	18	18	in	in	ADP
ajis02-203	18	19	ft	ft	PROPN
ajis02-203	18	20	2000	2000	NUM
ajis02-203	18	21	)	)	PUNCT
ajis02-203	18	22	.	.	PUNCT
ajis02-203	19	1	there	there	PRON
ajis02-203	19	2	are	be	VERB
ajis02-203	19	3	startling	startling	ADJ
ajis02-203	19	4	contrasts	contrast	NOUN
ajis02-203	19	5	in	in	ADP
ajis02-203	19	6	the	the	DET
ajis02-203	19	7	image	image	NOUN
ajis02-203	19	8	of	of	ADP
ajis02-203	19	9	crm	crm	PROPN
ajis02-203	19	10	in	in	ADP
ajis02-203	19	11	call	call	NOUN
ajis02-203	19	12	centres	centre	NOUN
ajis02-203	19	13	.	.	PUNCT
ajis02-203	20	1	for	for	ADP
ajis02-203	20	2	the	the	DET
ajis02-203	20	3	consultants	consultant	NOUN
ajis02-203	20	4	and	and	CCONJ
ajis02-203	20	5	employers	employer	NOUN
ajis02-203	20	6	,	,	PUNCT
ajis02-203	20	7	crm	crm	NOUN
ajis02-203	20	8	use	use	NOUN
ajis02-203	20	9	in	in	ADP
ajis02-203	20	10	call	call	NOUN
ajis02-203	20	11	centres	centre	NOUN
ajis02-203	20	12	means	mean	VERB
ajis02-203	20	13	knowledge	knowledge	NOUN
ajis02-203	20	14	intensive	intensive	ADJ
ajis02-203	20	15	,	,	PUNCT
ajis02-203	20	16	strategic	strategic	ADJ
ajis02-203	20	17	use	use	NOUN
ajis02-203	20	18	of	of	ADP
ajis02-203	20	19	technology	technology	NOUN
ajis02-203	20	20	,	,	PUNCT
ajis02-203	20	21	flexible	flexible	ADJ
ajis02-203	20	22	working	working	NOUN
ajis02-203	20	23	and	and	CCONJ
ajis02-203	20	24	utility	utility	NOUN
ajis02-203	20	25	of	of	ADP
ajis02-203	20	26	all	all	DET
ajis02-203	20	27	those	those	DET
ajis02-203	20	28	new	new	ADJ
ajis02-203	20	29	ways	way	NOUN
ajis02-203	20	30	of	of	ADP
ajis02-203	20	31	working	work	VERB
ajis02-203	20	32	like	like	ADP
ajis02-203	20	33	flattened	flatten	VERB
ajis02-203	20	34	organizations	organization	NOUN
ajis02-203	20	35	,	,	PUNCT
ajis02-203	20	36	teamwork	teamwork	NOUN
ajis02-203	20	37	and	and	CCONJ
ajis02-203	20	38	empowerment	empowerment	NOUN
ajis02-203	20	39	.	.	PUNCT
ajis02-203	21	1	for	for	ADP
ajis02-203	21	2	others	other	NOUN
ajis02-203	21	3	,	,	PUNCT
ajis02-203	21	4	they	they	PRON
ajis02-203	21	5	are	be	AUX
ajis02-203	21	6	the	the	DET
ajis02-203	21	7	'	'	PUNCT
ajis02-203	21	8	sweatshops	sweatshop	NOUN
ajis02-203	21	9	of	of	ADP
ajis02-203	21	10	the	the	DET
ajis02-203	21	11	21n	21n	NOUN
ajis02-203	21	12	century	century	NOUN
ajis02-203	21	13	'	'	PUNCT
ajis02-203	21	14	(	(	PUNCT
ajis02-203	21	15	belt	belt	VERB
ajis02-203	21	16	et	et	NOUN
ajis02-203	21	17	al	al	PROPN
ajis02-203	21	18	2000	2000	NUM
ajis02-203	21	19	)	)	PUNCT
ajis02-203	21	20	.	.	PUNCT
ajis02-203	22	1	our	our	PRON
ajis02-203	22	2	study	study	NOUN
ajis02-203	22	3	is	be	AUX
ajis02-203	22	4	about	about	ADP
ajis02-203	22	5	call	call	NOUN
ajis02-203	22	6	centres	centre	NOUN
ajis02-203	22	7	in	in	ADP
ajis02-203	22	8	the	the	DET
ajis02-203	22	9	nw	nw	PROPN
ajis02-203	22	10	of	of	ADP
ajis02-203	22	11	england	england	PROPN
ajis02-203	22	12	.	.	PUNCT
ajis02-203	23	1	ironically	ironically	ADV
ajis02-203	23	2	these	these	PRON
ajis02-203	23	3	are	be	AUX
ajis02-203	23	4	often	often	ADV
ajis02-203	23	5	housed	house	VERB
ajis02-203	23	6	in	in	ADP
ajis02-203	23	7	the	the	DET
ajis02-203	23	8	old	old	ADJ
ajis02-203	23	9	mills	mill	NOUN
ajis02-203	23	10	and	and	CCONJ
ajis02-203	23	11	engineering	engineering	NOUN
ajis02-203	23	12	shops	shop	NOUN
ajis02-203	23	13	once	once	ADV
ajis02-203	23	14	foremost	foremost	ADV
ajis02-203	23	15	in	in	ADP
ajis02-203	23	16	the	the	DET
ajis02-203	23	17	industrial	industrial	ADJ
ajis02-203	23	18	revolution	revolution	NOUN
ajis02-203	23	19	but	but	CCONJ
ajis02-203	23	20	long	long	ADV
ajis02-203	23	21	since	since	SCONJ
ajis02-203	23	22	idle	idle	ADJ
ajis02-203	23	23	.	.	PUNCT
ajis02-203	24	1	that	that	PRON
ajis02-203	24	2	is	be	AUX
ajis02-203	24	3	until	until	ADP
ajis02-203	24	4	the	the	DET
ajis02-203	24	5	'	'	PUNCT
ajis02-203	24	6	virtual	virtual	ADJ
ajis02-203	24	7	'	'	PUNCT
ajis02-203	24	8	age	age	NOUN
ajis02-203	24	9	and	and	CCONJ
ajis02-203	24	10	we	we	PRON
ajis02-203	24	11	consider	consider	VERB
ajis02-203	24	12	whether	whether	SCONJ
ajis02-203	24	13	this	this	PRON
ajis02-203	24	14	is	be	AUX
ajis02-203	24	15	indeed	indeed	ADV
ajis02-203	24	16	the	the	DET
ajis02-203	24	17	new	new	ADJ
ajis02-203	24	18	economic	economic	ADJ
ajis02-203	24	19	era	era	NOUN
ajis02-203	24	20	,	,	PUNCT
ajis02-203	24	21	or	or	CCONJ
ajis02-203	24	22	history	history	NOUN
ajis02-203	24	23	repeating	repeat	VERB
ajis02-203	24	24	itself	itself	PRON
ajis02-203	24	25	.	.	PUNCT
ajis02-203	25	1	call	call	NOUN
ajis02-203	25	2	centre	centre	NOUN
ajis02-203	25	3	work	work	NOUN
ajis02-203	25	4	is	be	AUX
ajis02-203	25	5	characterised	characterise	VERB
ajis02-203	25	6	by	by	ADP
ajis02-203	25	7	temporary	temporary	ADJ
ajis02-203	25	8	,	,	PUNCT
ajis02-203	25	9	short	short	ADJ
ajis02-203	25	10	-	-	PUNCT
ajis02-203	25	11	term	term	NOUN
ajis02-203	25	12	contracts	contract	NOUN
ajis02-203	25	13	,	,	PUNCT
ajis02-203	25	14	agency	agency	NOUN
ajis02-203	25	15	working	working	NOUN
ajis02-203	25	16	and	and	CCONJ
ajis02-203	25	17	casual	casual	ADJ
ajis02-203	25	18	employment	employment	NOUN
ajis02-203	25	19	.	.	PUNCT
ajis02-203	26	1	nevertheless	nevertheless	ADV
ajis02-203	26	2	,	,	PUNCT
ajis02-203	26	3	we	we	PRON
ajis02-203	26	4	have	have	AUX
ajis02-203	26	5	shadowed	shadow	VERB
ajis02-203	26	6	4	4	NUM
ajis02-203	26	7	call	call	NOUN
ajis02-203	26	8	centre	centre	NOUN
ajis02-203	26	9	workers	worker	NOUN
ajis02-203	26	10	over	over	ADP
ajis02-203	26	11	a	a	DET
ajis02-203	26	12	period	period	NOUN
ajis02-203	26	13	of	of	ADP
ajis02-203	26	14	2	2	NUM
ajis02-203	26	15	years	year	NOUN
ajis02-203	26	16	.	.	PUNCT
ajis02-203	27	1	we	we	PRON
ajis02-203	27	2	have	have	AUX
ajis02-203	27	3	documented	document	VERB
ajis02-203	27	4	their	their	PRON
ajis02-203	27	5	tales	tale	NOUN
ajis02-203	27	6	of	of	ADP
ajis02-203	27	7	stress	stress	NOUN
ajis02-203	27	8	,	,	PUNCT
ajis02-203	27	9	burn	burn	VERB
ajis02-203	27	10	out	out	ADP
ajis02-203	27	11	,	,	PUNCT
ajis02-203	27	12	sacking	sacking	NOUN
ajis02-203	27	13	,	,	PUNCT
ajis02-203	27	14	job	job	NOUN
ajis02-203	27	15	changes	change	NOUN
ajis02-203	27	16	and	and	CCONJ
ajis02-203	27	17	frustration	frustration	NOUN
ajis02-203	27	18	but	but	CCONJ
ajis02-203	27	19	also	also	ADV
ajis02-203	27	20	the	the	DET
ajis02-203	27	21	community	community	NOUN
ajis02-203	27	22	,	,	PUNCT
ajis02-203	27	23	solidarity	solidarity	NOUN
ajis02-203	27	24	and	and	CCONJ
ajis02-203	27	25	collective	collective	ADJ
ajis02-203	27	26	action	action	NOUN
ajis02-203	27	27	that	that	PRON
ajis02-203	27	28	suggest	suggest	VERB
ajis02-203	27	29	a	a	DET
ajis02-203	27	30	more	more	ADV
ajis02-203	27	31	rosy	rosy	ADJ
ajis02-203	27	32	future	future	NOUN
ajis02-203	27	33	than	than	ADP
ajis02-203	27	34	the	the	DET
ajis02-203	27	35	'	'	PUNCT
ajis02-203	27	36	dark	dark	ADJ
ajis02-203	27	37	satanic	satanic	ADJ
ajis02-203	27	38	call	call	NOUN
ajis02-203	27	39	centre	centre	NOUN
ajis02-203	27	40	mills'10	mills'10	PROPN
ajis02-203	27	41	seems	seem	VERB
ajis02-203	27	42	to	to	PART
ajis02-203	27	43	offer	offer	VERB
ajis02-203	27	44	.	.	PUNCT
ajis02-203	28	1	the	the	DET
ajis02-203	28	2	ethical	ethical	ADJ
ajis02-203	28	3	issues	issue	NOUN
ajis02-203	28	4	we	we	PRON
ajis02-203	28	5	raise	raise	VERB
ajis02-203	28	6	lie	lie	NOUN
ajis02-203	28	7	in	in	ADP
ajis02-203	28	8	the	the	DET
ajis02-203	28	9	inherent	inherent	ADJ
ajis02-203	28	10	contradiction	contradiction	NOUN
ajis02-203	28	11	of	of	ADP
ajis02-203	28	12	crm	crm	NOUN
ajis02-203	28	13	systems	system	NOUN
ajis02-203	28	14	and	and	CCONJ
ajis02-203	28	15	their	their	PRON
ajis02-203	28	16	use	use	NOUN
ajis02-203	28	17	in	in	ADP
ajis02-203	28	18	call	call	NOUN
ajis02-203	28	19	centres	centre	NOUN
ajis02-203	28	20	.	.	PUNCT
ajis02-203	29	1	the	the	DET
ajis02-203	29	2	paper	paper	NOUN
ajis02-203	29	3	shall	shall	AUX
ajis02-203	29	4	proceed	proceed	VERB
ajis02-203	29	5	as	as	SCONJ
ajis02-203	29	6	follows	follow	VERB
ajis02-203	29	7	.	.	PUNCT
ajis02-203	30	1	firstly	firstly	ADV
ajis02-203	30	2	,	,	PUNCT
ajis02-203	30	3	we	we	PRON
ajis02-203	30	4	look	look	VERB
ajis02-203	30	5	at	at	ADP
ajis02-203	30	6	the	the	DET
ajis02-203	30	7	technologies	technology	NOUN
ajis02-203	30	8	and	and	CCONJ
ajis02-203	30	9	the	the	DET
ajis02-203	30	10	new	new	ADJ
ajis02-203	30	11	ways	way	NOUN
ajis02-203	30	12	of	of	ADP
ajis02-203	30	13	working	working	NOUN
ajis02-203	30	14	implied	imply	VERB
ajis02-203	30	15	.	.	PUNCT
ajis02-203	31	1	then	then	ADV
ajis02-203	31	2	we	we	PRON
ajis02-203	31	3	consider	consider	VERB
ajis02-203	31	4	the	the	DET
ajis02-203	31	5	inherent	inherent	ADJ
ajis02-203	31	6	contradictions	contradiction	NOUN
ajis02-203	31	7	in	in	ADP
ajis02-203	31	8	crm	crm	NOUN
ajis02-203	31	9	systems	system	NOUN
ajis02-203	31	10	.	.	PUNCT
ajis02-203	32	1	next	next	ADV
ajis02-203	32	2	we	we	PRON
ajis02-203	32	3	introduce	introduce	VERB
ajis02-203	32	4	our	our	PRON
ajis02-203	32	5	interpretative	interpretative	ADJ
ajis02-203	32	6	field	field	NOUN
ajis02-203	32	7	study	study	NOUN
ajis02-203	32	8	based	base	VERB
ajis02-203	32	9	on	on	ADP
ajis02-203	32	10	workers	worker	NOUN
ajis02-203	32	11	in	in	ADP
ajis02-203	32	12	a	a	DET
ajis02-203	32	13	number	number	NOUN
ajis02-203	32	14	of	of	ADP
ajis02-203	32	15	different	different	ADJ
ajis02-203	32	16	call	call	NOUN
ajis02-203	32	17	centres	centre	NOUN
ajis02-203	32	18	in	in	ADP
ajis02-203	32	19	the	the	DET
ajis02-203	32	20	north	north	NOUN
ajis02-203	32	21	west	west	NOUN
ajis02-203	32	22	of	of	ADP
ajis02-203	32	23	england	england	PROPN
ajis02-203	32	24	,	,	PUNCT
ajis02-203	32	25	uk	uk	PROPN
ajis02-203	32	26	.	.	PUNCT
ajis02-203	33	1	we	we	PRON
ajis02-203	33	2	conclude	conclude	VERB
ajis02-203	33	3	by	by	ADP
ajis02-203	33	4	offering	offer	VERB
ajis02-203	33	5	two	two	NUM
ajis02-203	33	6	future	future	ADJ
ajis02-203	33	7	scenarios	scenario	NOUN
ajis02-203	33	8	of	of	ADP
ajis02-203	33	9	crm	crm	NOUN
ajis02-203	33	10	system	system	NOUN
ajis02-203	33	11	use	use	NOUN
ajis02-203	33	12	in	in	ADP
ajis02-203	33	13	call	call	NOUN
ajis02-203	33	14	centres	centre	NOUN
ajis02-203	33	15	,	,	PUNCT
ajis02-203	33	16	one	one	NUM
ajis02-203	33	17	supporting	support	VERB
ajis02-203	33	18	the	the	DET
ajis02-203	33	19	'	'	PUNCT
ajis02-203	33	20	dark	dark	ADJ
ajis02-203	33	21	satanic	satanic	ADJ
ajis02-203	33	22	mills	mill	NOUN
ajis02-203	33	23	'	'	PART
ajis02-203	33	24	image	image	NOUN
ajis02-203	33	25	and	and	CCONJ
ajis02-203	33	26	one	one	NUM
ajis02-203	33	27	a	a	DET
ajis02-203	33	28	more	more	ADV
ajis02-203	33	29	ethically	ethically	ADV
ajis02-203	33	30	robust	robust	ADJ
ajis02-203	33	31	picture	picture	NOUN
ajis02-203	33	32	.	.	PUNCT
ajis02-203	34	1	crm	crm	NOUN
ajis02-203	34	2	systems	system	NOUN
ajis02-203	34	3	and	and	CCONJ
ajis02-203	34	4	call	call	VERB
ajis02-203	34	5	centres	centre	NOUN
ajis02-203	34	6	telephone	telephone	NOUN
ajis02-203	34	7	call	call	NOUN
ajis02-203	34	8	centres	centre	NOUN
ajis02-203	34	9	are	be	AUX
ajis02-203	34	10	specialist	specialist	ADJ
ajis02-203	34	11	technology	technology	NOUN
ajis02-203	34	12	-	-	PUNCT
ajis02-203	34	13	intensive	intensive	ADJ
ajis02-203	34	14	offices	office	NOUN
ajis02-203	34	15	that	that	PRON
ajis02-203	34	16	deliver	deliver	VERB
ajis02-203	34	17	services	service	NOUN
ajis02-203	34	18	to	to	ADP
ajis02-203	34	19	customers	customer	NOUN
ajis02-203	34	20	over	over	ADP
ajis02-203	34	21	the	the	DET
ajis02-203	34	22	telephone	telephone	NOUN
ajis02-203	34	23	,	,	PUNCT
ajis02-203	34	24	replacing	replace	VERB
ajis02-203	34	25	or	or	CCONJ
ajis02-203	34	26	complementing	complement	VERB
ajis02-203	34	27	face	face	NOUN
ajis02-203	34	28	-	-	PUNCT
ajis02-203	34	29	to	to	ADP
ajis02-203	34	30	-	-	PUNCT
ajis02-203	34	31	face	face	NOUN
ajis02-203	34	32	interaction	interaction	NOUN
ajis02-203	34	33	with	with	ADP
ajis02-203	34	34	the	the	DET
ajis02-203	34	35	public	public	NOUN
ajis02-203	34	36	(	(	PUNCT
ajis02-203	34	37	richardson	richardson	PROPN
ajis02-203	34	38	1994	1994	NUM
ajis02-203	34	39	)	)	PUNCT
ajis02-203	34	40	.	.	PUNCT
ajis02-203	35	1	this	this	DET
ajis02-203	35	2	front	front	ADJ
ajis02-203	35	3	line	line	NOUN
ajis02-203	35	4	work	work	NOUN
ajis02-203	35	5	is	be	AUX
ajis02-203	35	6	vital	vital	ADJ
ajis02-203	35	7	and	and	CCONJ
ajis02-203	35	8	significant	significant	ADJ
ajis02-203	35	9	to	to	ADP
ajis02-203	35	10	an	an	DET
ajis02-203	35	11	organization	organization	NOUN
ajis02-203	35	12	.	.	PUNCT
ajis02-203	36	1	it	it	PRON
ajis02-203	36	2	is	be	AUX
ajis02-203	36	3	often	often	ADV
ajis02-203	36	4	strategically	strategically	ADV
ajis02-203	36	5	important	important	ADJ
ajis02-203	36	6	work	work	NOUN
ajis02-203	36	7	.	.	PUNCT
ajis02-203	37	1	it	it	PRON
ajis02-203	37	2	is	be	AUX
ajis02-203	37	3	rarely	rarely	ADV
ajis02-203	37	4	9	9	NUM
ajis02-203	37	5	to	to	PART
ajis02-203	37	6	whom	whom	PRON
ajis02-203	37	7	correspondence	correspondence	NOUN
ajis02-203	37	8	should	should	AUX
ajis02-203	37	9	be	be	AUX
ajis02-203	37	10	addressed	address	VERB
ajis02-203	37	11	10	10	NUM
ajis02-203	37	12	part	part	NOUN
ajis02-203	37	13	of	of	ADP
ajis02-203	37	14	a	a	DET
ajis02-203	37	15	poem	poem	NOUN
ajis02-203	37	16	by	by	ADP
ajis02-203	37	17	william	william	PROPN
ajis02-203	37	18	blake	blake	PROPN
ajis02-203	37	19	,	,	PUNCT
ajis02-203	37	20	now	now	ADV
ajis02-203	37	21	a	a	DET
ajis02-203	37	22	famous	famous	ADJ
ajis02-203	37	23	hymn	hymn	NOUN
ajis02-203	37	24	called	call	VERB
ajis02-203	37	25	'	'	PUNCT
ajis02-203	37	26	jerusalem	jerusalem	PROPN
ajis02-203	37	27	'	'	PART
ajis02-203	37	28	166	166	NUM
ajis02-203	37	29	completely	completely	ADV
ajis02-203	37	30	routinized	routinized	ADJ
ajis02-203	37	31	with	with	ADP
ajis02-203	37	32	a	a	DET
ajis02-203	37	33	need	need	NOUN
ajis02-203	37	34	to	to	PART
ajis02-203	37	35	tailor	tailor	VERB
ajis02-203	37	36	to	to	ADP
ajis02-203	37	37	customer	customer	NOUN
ajis02-203	37	38	requirements	requirement	NOUN
ajis02-203	37	39	and	and	CCONJ
ajis02-203	37	40	be	be	AUX
ajis02-203	37	41	sensitive	sensitive	ADJ
ajis02-203	37	42	to	to	ADP
ajis02-203	37	43	business	business	NOUN
ajis02-203	37	44	changes	change	NOUN
ajis02-203	37	45	.	.	PUNCT
ajis02-203	38	1	workers	worker	NOUN
ajis02-203	38	2	are	be	AUX
ajis02-203	38	3	'	'	PUNCT
ajis02-203	38	4	on	on	ADP
ajis02-203	38	5	-	-	PUNCT
ajis02-203	38	6	stage	stage	NOUN
ajis02-203	38	7	'	'	PUNCT
ajis02-203	38	8	undertaking	undertaking	NOUN
ajis02-203	38	9	tasks	task	NOUN
ajis02-203	38	10	that	that	PRON
ajis02-203	38	11	involve	involve	VERB
ajis02-203	38	12	emotional	emotional	ADJ
ajis02-203	38	13	labour	labour	NOUN
ajis02-203	38	14	.	.	PUNCT
ajis02-203	39	1	so	so	ADV
ajis02-203	39	2	front	front	ADJ
ajis02-203	39	3	line	line	NOUN
ajis02-203	39	4	workers	worker	NOUN
ajis02-203	39	5	need	need	VERB
ajis02-203	39	6	to	to	PART
ajis02-203	39	7	be	be	AUX
ajis02-203	39	8	emotionally	emotionally	ADV
ajis02-203	39	9	resilient	resilient	ADJ
ajis02-203	39	10	and	and	CCONJ
ajis02-203	39	11	flexible	flexible	ADJ
ajis02-203	39	12	,	,	PUNCT
ajis02-203	39	13	there	there	PRON
ajis02-203	39	14	are	be	VERB
ajis02-203	39	15	no	no	DET
ajis02-203	39	16	buffers	buffer	NOUN
ajis02-203	39	17	to	to	PART
ajis02-203	39	18	protect	protect	VERB
ajis02-203	39	19	workers	worker	NOUN
ajis02-203	39	20	from	from	ADP
ajis02-203	39	21	the	the	DET
ajis02-203	39	22	inevitable	inevitable	ADJ
ajis02-203	39	23	'	'	PUNCT
ajis02-203	39	24	spikes	spike	NOUN
ajis02-203	39	25	'	'	PUNCT
ajis02-203	39	26	of	of	ADP
ajis02-203	39	27	dealing	deal	VERB
ajis02-203	39	28	with	with	ADP
ajis02-203	39	29	customers	customer	NOUN
ajis02-203	39	30	(	(	PUNCT
ajis02-203	39	31	frenkel	frenkel	X
ajis02-203	39	32	et	et	PROPN
ajis02-203	39	33	al	al	PROPN
ajis02-203	39	34	1999	1999	NUM
ajis02-203	39	35	)	)	PUNCT
ajis02-203	39	36	.	.	PUNCT
ajis02-203	40	1	crm	crm	NOUN
ajis02-203	40	2	system	system	NOUN
ajis02-203	40	3	use	use	NOUN
ajis02-203	40	4	is	be	AUX
ajis02-203	40	5	aimed	aim	VERB
ajis02-203	40	6	at	at	ADP
ajis02-203	40	7	streamlining	streamline	VERB
ajis02-203	40	8	and	and	CCONJ
ajis02-203	40	9	shortening	shorten	VERB
ajis02-203	40	10	the	the	DET
ajis02-203	40	11	key	key	ADJ
ajis02-203	40	12	business	business	NOUN
ajis02-203	40	13	processes	process	NOUN
ajis02-203	40	14	that	that	PRON
ajis02-203	40	15	define	define	VERB
ajis02-203	40	16	a	a	DET
ajis02-203	40	17	global	global	ADJ
ajis02-203	40	18	organization	organization	NOUN
ajis02-203	40	19	's	's	PART
ajis02-203	40	20	relationship	relationship	NOUN
ajis02-203	40	21	to	to	ADP
ajis02-203	40	22	the	the	DET
ajis02-203	40	23	markets	market	NOUN
ajis02-203	40	24	and	and	CCONJ
ajis02-203	40	25	customers	customer	NOUN
ajis02-203	40	26	.	.	PUNCT
ajis02-203	41	1	crm	crm	PROPN
ajis02-203	41	2	is	be	AUX
ajis02-203	41	3	not	not	PART
ajis02-203	41	4	a	a	DET
ajis02-203	41	5	technology	technology	NOUN
ajis02-203	41	6	but	but	CCONJ
ajis02-203	41	7	a	a	DET
ajis02-203	41	8	strategic	strategic	ADJ
ajis02-203	41	9	business	business	NOUN
ajis02-203	41	10	issue	issue	NOUN
ajis02-203	41	11	that	that	PRON
ajis02-203	41	12	requires	require	VERB
ajis02-203	41	13	technology	technology	NOUN
ajis02-203	41	14	support	support	NOUN
ajis02-203	41	15	(	(	PUNCT
ajis02-203	41	16	ciborra	ciborra	NOUN
ajis02-203	41	17	2000	2000	NUM
ajis02-203	41	18	)	)	PUNCT
ajis02-203	41	19	.	.	PUNCT
ajis02-203	42	1	however	however	ADV
ajis02-203	42	2	a	a	DET
ajis02-203	42	3	number	number	NOUN
ajis02-203	42	4	of	of	ADP
ajis02-203	42	5	it	it	PRON
ajis02-203	42	6	tools	tool	NOUN
ajis02-203	42	7	can	can	AUX
ajis02-203	42	8	be	be	AUX
ajis02-203	42	9	utilised	utilise	VERB
ajis02-203	42	10	e.g.	e.g.	ADV
ajis02-203	42	11	automated	automate	VERB
ajis02-203	42	12	call	call	NOUN
ajis02-203	42	13	distribution	distribution	NOUN
ajis02-203	42	14	systems	system	NOUN
ajis02-203	42	15	(	(	PUNCT
ajis02-203	42	16	acd	acd	NOUN
ajis02-203	42	17	)	)	PUNCT
ajis02-203	42	18	using	use	VERB
ajis02-203	42	19	computer	computer	NOUN
ajis02-203	42	20	telephony	telephony	NOUN
ajis02-203	42	21	integration	integration	NOUN
ajis02-203	42	22	in	in	ADP
ajis02-203	42	23	order	order	NOUN
ajis02-203	42	24	to	to	PART
ajis02-203	42	25	retrieve	retrieve	VERB
ajis02-203	42	26	customer	customer	NOUN
ajis02-203	42	27	records	record	NOUN
ajis02-203	42	28	.	.	PUNCT
ajis02-203	43	1	they	they	PRON
ajis02-203	43	2	can	can	AUX
ajis02-203	43	3	use	use	VERB
ajis02-203	43	4	voice	voice	NOUN
ajis02-203	43	5	recognition	recognition	NOUN
ajis02-203	43	6	and	and	CCONJ
ajis02-203	43	7	response	response	NOUN
ajis02-203	43	8	software	software	NOUN
ajis02-203	43	9	to	to	PART
ajis02-203	43	10	get	get	VERB
ajis02-203	43	11	initial	initial	ADJ
ajis02-203	43	12	information	information	NOUN
ajis02-203	43	13	from	from	ADP
ajis02-203	43	14	the	the	DET
ajis02-203	43	15	customer	customer	NOUN
ajis02-203	43	16	,	,	PUNCT
ajis02-203	43	17	integrated	integrated	ADJ
ajis02-203	43	18	volume	volume	NOUN
ajis02-203	43	19	response	response	NOUN
ajis02-203	43	20	and	and	CCONJ
ajis02-203	43	21	automated	automated	ADJ
ajis02-203	43	22	response	response	NOUN
ajis02-203	43	23	,	,	PUNCT
ajis02-203	43	24	use	use	NOUN
ajis02-203	43	25	of	of	ADP
ajis02-203	43	26	the	the	DET
ajis02-203	43	27	world	world	NOUN
ajis02-203	43	28	wide	wide	ADJ
ajis02-203	43	29	web	web	NOUN
ajis02-203	43	30	and	and	CCONJ
ajis02-203	43	31	speech	speech	NOUN
ajis02-203	43	32	recognition	recognition	NOUN
ajis02-203	43	33	.	.	PUNCT
ajis02-203	44	1	these	these	PRON
ajis02-203	44	2	may	may	AUX
ajis02-203	44	3	all	all	PRON
ajis02-203	44	4	further	far	ADV
ajis02-203	44	5	decrease	decrease	VERB
ajis02-203	44	6	the	the	DET
ajis02-203	44	7	need	need	NOUN
ajis02-203	44	8	for	for	ADP
ajis02-203	44	9	high	high	ADJ
ajis02-203	44	10	value	value	NOUN
ajis02-203	44	11	agents	agent	NOUN
ajis02-203	44	12	(	(	PUNCT
ajis02-203	44	13	frenkel	frenkel	X
ajis02-203	44	14	et	et	PROPN
ajis02-203	44	15	al	al	PROPN
ajis02-203	44	16	1999	1999	NUM
ajis02-203	44	17	)	)	PUNCT
ajis02-203	44	18	.	.	PUNCT
ajis02-203	45	1	a	a	DET
ajis02-203	45	2	most	most	ADV
ajis02-203	45	3	highly	highly	ADV
ajis02-203	45	4	treasured	treasure	VERB
ajis02-203	45	5	aspect	aspect	NOUN
ajis02-203	45	6	of	of	ADP
ajis02-203	45	7	crm	crm	NOUN
ajis02-203	45	8	system	system	NOUN
ajis02-203	45	9	use	use	NOUN
ajis02-203	45	10	though	though	ADV
ajis02-203	45	11	is	be	AUX
ajis02-203	45	12	the	the	DET
ajis02-203	45	13	opportunities	opportunity	NOUN
ajis02-203	45	14	afforded	afford	VERB
ajis02-203	45	15	for	for	ADP
ajis02-203	45	16	electronic	electronic	ADJ
ajis02-203	45	17	performance	performance	NOUN
ajis02-203	45	18	monitoring	monitoring	NOUN
ajis02-203	45	19	.	.	PUNCT
ajis02-203	46	1	access	access	NOUN
ajis02-203	46	2	is	be	AUX
ajis02-203	46	3	gained	gain	VERB
ajis02-203	46	4	to	to	ADP
ajis02-203	46	5	employee	employee	NOUN
ajis02-203	46	6	's	's	PART
ajis02-203	46	7	terminals	terminal	NOUN
ajis02-203	46	8	and	and	CCONJ
ajis02-203	46	9	headsets	headset	NOUN
ajis02-203	46	10	and	and	CCONJ
ajis02-203	46	11	all	all	DET
ajis02-203	46	12	aspects	aspect	NOUN
ajis02-203	46	13	of	of	ADP
ajis02-203	46	14	work	work	NOUN
ajis02-203	46	15	,	,	PUNCT
ajis02-203	46	16	worker	worker	NOUN
ajis02-203	46	17	or	or	CCONJ
ajis02-203	46	18	team	team	NOUN
ajis02-203	46	19	performance	performance	NOUN
ajis02-203	46	20	can	can	AUX
ajis02-203	46	21	be	be	AUX
ajis02-203	46	22	monitored	monitor	VERB
ajis02-203	46	23	and	and	CCONJ
ajis02-203	46	24	workflow	workflow	NOUN
ajis02-203	46	25	measured	measure	VERB
ajis02-203	46	26	.	.	PUNCT
ajis02-203	47	1	from	from	ADP
ajis02-203	47	2	a	a	DET
ajis02-203	47	3	customer	customer	NOUN
ajis02-203	47	4	-	-	PUNCT
ajis02-203	47	5	relations	relation	NOUN
ajis02-203	47	6	point	point	NOUN
ajis02-203	47	7	of	of	ADP
ajis02-203	47	8	view	view	NOUN
ajis02-203	47	9	however	however	ADV
ajis02-203	47	10	,	,	PUNCT
ajis02-203	47	11	gutek	gutek	X
ajis02-203	47	12	(	(	PUNCT
ajis02-203	47	13	1995	1995	NUM
ajis02-203	47	14	)	)	PUNCT
ajis02-203	47	15	has	have	AUX
ajis02-203	47	16	questioned	question	VERB
ajis02-203	47	17	how	how	SCONJ
ajis02-203	47	18	deep	deep	ADJ
ajis02-203	47	19	the	the	DET
ajis02-203	47	20	relationships	relationship	NOUN
ajis02-203	47	21	are	be	AUX
ajis02-203	47	22	.	.	PUNCT
ajis02-203	48	1	they	they	PRON
ajis02-203	48	2	are	be	AUX
ajis02-203	48	3	more	more	ADV
ajis02-203	48	4	like	like	ADP
ajis02-203	48	5	'	'	PUNCT
ajis02-203	48	6	customer	customer	NOUN
ajis02-203	48	7	encounters	encounter	NOUN
ajis02-203	48	8	'	'	PUNCT
ajis02-203	48	9	.	.	PUNCT
ajis02-203	49	1	our	our	PRON
ajis02-203	49	2	research	research	NOUN
ajis02-203	49	3	confirms	confirm	VERB
ajis02-203	49	4	this	this	PRON
ajis02-203	49	5	with	with	ADP
ajis02-203	49	6	call	call	NOUN
ajis02-203	49	7	time	time	NOUN
ajis02-203	49	8	strictly	strictly	ADV
ajis02-203	49	9	monitored	monitor	VERB
ajis02-203	49	10	and	and	CCONJ
ajis02-203	49	11	pressure	pressure	NOUN
ajis02-203	49	12	for	for	ADP
ajis02-203	49	13	quick	quick	ADJ
ajis02-203	49	14	'	'	PUNCT
ajis02-203	49	15	closure	closure	NOUN
ajis02-203	49	16	'	'	PUNCT
ajis02-203	49	17	.	.	PUNCT
ajis02-203	50	1	we	we	PRON
ajis02-203	50	2	consider	consider	VERB
ajis02-203	50	3	the	the	DET
ajis02-203	50	4	inherent	inherent	ADJ
ajis02-203	50	5	contradictions	contradiction	NOUN
ajis02-203	50	6	between	between	ADP
ajis02-203	50	7	crm	crm	NOUN
ajis02-203	50	8	systems	system	NOUN
ajis02-203	50	9	and	and	CCONJ
ajis02-203	50	10	the	the	DET
ajis02-203	50	11	strategically	strategically	ADV
ajis02-203	50	12	important	important	ADJ
ajis02-203	50	13	front	front	ADJ
ajis02-203	50	14	line	line	NOUN
ajis02-203	50	15	work	work	NOUN
ajis02-203	50	16	in	in	ADP
ajis02-203	50	17	terms	term	NOUN
ajis02-203	50	18	of	of	ADP
ajis02-203	50	19	privacy	privacy	NOUN
ajis02-203	50	20	,	,	PUNCT
ajis02-203	50	21	communication	communication	NOUN
ajis02-203	50	22	richness	richness	NOUN
ajis02-203	50	23	,	,	PUNCT
ajis02-203	50	24	management	management	NOUN
ajis02-203	50	25	methods	method	NOUN
ajis02-203	50	26	and	and	CCONJ
ajis02-203	50	27	computer	computer	NOUN
ajis02-203	50	28	ethics	ethic	NOUN
ajis02-203	50	29	in	in	ADP
ajis02-203	50	30	an	an	DET
ajis02-203	50	31	organizational	organizational	ADJ
ajis02-203	50	32	context	context	NOUN
ajis02-203	50	33	.	.	PUNCT
ajis02-203	51	1	privacy	privacy	NOUN
ajis02-203	51	2	even	even	ADV
ajis02-203	51	3	for	for	ADP
ajis02-203	51	4	managers	manager	NOUN
ajis02-203	51	5	,	,	PUNCT
ajis02-203	51	6	crm	crm	PROPN
ajis02-203	51	7	raises	raise	VERB
ajis02-203	51	8	questions	question	NOUN
ajis02-203	51	9	of	of	ADP
ajis02-203	51	10	privacy	privacy	NOUN
ajis02-203	51	11	with	with	ADP
ajis02-203	51	12	it	it	PRON
ajis02-203	51	13	'	'	PUNCT
ajis02-203	51	14	strategic	strategic	ADJ
ajis02-203	51	15	guerrilla	guerrilla	NOUN
ajis02-203	51	16	's	's	PART
ajis02-203	51	17	'	'	PUNCT
ajis02-203	51	18	locking	locking	NOUN
ajis02-203	51	19	in	in	ADP
ajis02-203	51	20	systems	system	NOUN
ajis02-203	51	21	and	and	CCONJ
ajis02-203	51	22	knowledge	knowledge	NOUN
ajis02-203	51	23	,	,	PUNCT
ajis02-203	51	24	of	of	ADP
ajis02-203	51	25	others	other	NOUN
ajis02-203	51	26	in	in	ADP
ajis02-203	51	27	the	the	DET
ajis02-203	51	28	value	value	NOUN
ajis02-203	51	29	chain	chain	NOUN
ajis02-203	51	30	.	.	PUNCT
ajis02-203	52	1	for	for	ADP
ajis02-203	52	2	call	call	NOUN
ajis02-203	52	3	centre	centre	NOUN
ajis02-203	52	4	workers	worker	NOUN
ajis02-203	52	5	,	,	PUNCT
ajis02-203	52	6	issues	issue	NOUN
ajis02-203	52	7	of	of	ADP
ajis02-203	52	8	privacy	privacy	NOUN
ajis02-203	52	9	are	be	AUX
ajis02-203	52	10	tied	tie	VERB
ajis02-203	52	11	up	up	ADP
ajis02-203	52	12	with	with	ADP
ajis02-203	52	13	work	work	NOUN
ajis02-203	52	14	practices	practice	NOUN
ajis02-203	52	15	.	.	PUNCT
ajis02-203	53	1	headsets	headset	NOUN
ajis02-203	53	2	are	be	AUX
ajis02-203	53	3	worn	wear	VERB
ajis02-203	53	4	with	with	ADP
ajis02-203	53	5	call	call	NOUN
ajis02-203	53	6	after	after	ADP
ajis02-203	53	7	call	call	NOUN
ajis02-203	53	8	streaming	streaming	NOUN
ajis02-203	53	9	in	in	ADP
ajis02-203	53	10	always	always	ADV
ajis02-203	53	11	another	another	DET
ajis02-203	53	12	one	one	NUM
ajis02-203	53	13	waiting	waiting	NOUN
ajis02-203	53	14	.	.	PUNCT
ajis02-203	54	1	crm	crm	NOUN
ajis02-203	54	2	systems	system	NOUN
ajis02-203	54	3	means	mean	VERB
ajis02-203	54	4	codifying	codify	VERB
ajis02-203	54	5	intellectual	intellectual	ADJ
ajis02-203	54	6	capital	capital	NOUN
ajis02-203	54	7	(	(	PUNCT
ajis02-203	54	8	light	light	NOUN
ajis02-203	54	9	2001	2001	NUM
ajis02-203	54	10	)	)	PUNCT
ajis02-203	54	11	with	with	ADP
ajis02-203	54	12	software	software	NOUN
ajis02-203	54	13	providing	provide	VERB
ajis02-203	54	14	'	'	PUNCT
ajis02-203	54	15	scripts	script	NOUN
ajis02-203	54	16	'	'	PART
ajis02-203	54	17	enabling	enable	VERB
ajis02-203	54	18	monitoring	monitoring	NOUN
ajis02-203	54	19	and	and	CCONJ
ajis02-203	54	20	call	call	VERB
ajis02-203	54	21	analysis	analysis	NOUN
ajis02-203	54	22	.	.	PUNCT
ajis02-203	55	1	this	this	PRON
ajis02-203	55	2	metaphorically	metaphorically	ADV
ajis02-203	55	3	,	,	PUNCT
ajis02-203	55	4	if	if	SCONJ
ajis02-203	55	5	not	not	PART
ajis02-203	55	6	physically	physically	ADV
ajis02-203	55	7	,	,	PUNCT
ajis02-203	55	8	welds	weld	VERB
ajis02-203	55	9	the	the	DET
ajis02-203	55	10	worker	worker	NOUN
ajis02-203	55	11	and	and	CCONJ
ajis02-203	55	12	machine	machine	NOUN
ajis02-203	55	13	into	into	ADP
ajis02-203	55	14	a	a	DET
ajis02-203	55	15	streamlined	streamlined	ADJ
ajis02-203	55	16	and	and	CCONJ
ajis02-203	55	17	controlled	control	VERB
ajis02-203	55	18	knowledge	knowledge	NOUN
ajis02-203	55	19	system	system	NOUN
ajis02-203	55	20	.	.	PUNCT
ajis02-203	56	1	no	no	DET
ajis02-203	56	2	aspect	aspect	NOUN
ajis02-203	56	3	of	of	ADP
ajis02-203	56	4	a	a	DET
ajis02-203	56	5	call	call	NOUN
ajis02-203	56	6	centre	centre	NOUN
ajis02-203	56	7	workers	worker	NOUN
ajis02-203	56	8	day	day	NOUN
ajis02-203	56	9	is	be	AUX
ajis02-203	56	10	unaccounted	unaccounte	VERB
ajis02-203	56	11	for	for	ADP
ajis02-203	56	12	.	.	PUNCT
ajis02-203	57	1	they	they	PRON
ajis02-203	57	2	are	be	AUX
ajis02-203	57	3	profiled	profile	VERB
ajis02-203	57	4	,	,	PUNCT
ajis02-203	57	5	listened	listen	VERB
ajis02-203	57	6	in	in	ADP
ajis02-203	57	7	to	to	ADP
ajis02-203	57	8	,	,	PUNCT
ajis02-203	57	9	their	their	PRON
ajis02-203	57	10	opening	opening	NOUN
ajis02-203	57	11	remarks	remark	NOUN
ajis02-203	57	12	are	be	AUX
ajis02-203	57	13	analysed	analyse	VERB
ajis02-203	57	14	as	as	SCONJ
ajis02-203	57	15	are	be	AUX
ajis02-203	57	16	wrap	wrap	NOUN
ajis02-203	57	17	-	-	PUNCT
ajis02-203	57	18	up	up	NOUN
ajis02-203	57	19	time	time	NOUN
ajis02-203	57	20	and	and	CCONJ
ajis02-203	57	21	phrases	phrase	NOUN
ajis02-203	57	22	used	use	VERB
ajis02-203	57	23	.	.	PUNCT
ajis02-203	58	1	the	the	DET
ajis02-203	58	2	sales	sale	NOUN
ajis02-203	58	3	content	content	NOUN
ajis02-203	58	4	of	of	ADP
ajis02-203	58	5	thenconversations	thenconversation	NOUN
ajis02-203	58	6	,	,	PUNCT
ajis02-203	58	7	achievement	achievement	NOUN
ajis02-203	58	8	of	of	ADP
ajis02-203	58	9	call	call	NOUN
ajis02-203	58	10	numbers	number	NOUN
ajis02-203	58	11	and	and	CCONJ
ajis02-203	58	12	sales	sale	NOUN
ajis02-203	58	13	targets	target	NOUN
ajis02-203	58	14	scrutinised	scrutinise	VERB
ajis02-203	58	15	.	.	PUNCT
ajis02-203	59	1	their	their	PRON
ajis02-203	59	2	off	off	ADP
ajis02-203	59	3	-	-	PUNCT
ajis02-203	59	4	line	line	NOUN
ajis02-203	59	5	frequency	frequency	NOUN
ajis02-203	59	6	,	,	PUNCT
ajis02-203	59	7	intimate	intimate	ADJ
ajis02-203	59	8	toilet	toilet	NOUN
ajis02-203	59	9	habits	habit	NOUN
ajis02-203	59	10	are	be	AUX
ajis02-203	59	11	considered	consider	VERB
ajis02-203	59	12	and	and	CCONJ
ajis02-203	59	13	discussed	discuss	VERB
ajis02-203	59	14	at	at	ADP
ajis02-203	59	15	teamwork	teamwork	NOUN
ajis02-203	59	16	supervision	supervision	NOUN
ajis02-203	59	17	sessions	session	NOUN
ajis02-203	59	18	as	as	SCONJ
ajis02-203	59	19	are	be	AUX
ajis02-203	59	20	perceived	perceive	VERB
ajis02-203	59	21	attitudes	attitude	NOUN
ajis02-203	59	22	displayed	display	VERB
ajis02-203	59	23	during	during	ADP
ajis02-203	59	24	conversations	conversation	NOUN
ajis02-203	59	25	with	with	ADP
ajis02-203	59	26	customers	customer	NOUN
ajis02-203	59	27	.	.	PUNCT
ajis02-203	60	1	scripts	script	NOUN
ajis02-203	60	2	are	be	AUX
ajis02-203	60	3	a	a	DET
ajis02-203	60	4	technique	technique	NOUN
ajis02-203	60	5	to	to	PART
ajis02-203	60	6	analyse	analyse	VERB
ajis02-203	60	7	the	the	DET
ajis02-203	60	8	social	social	ADJ
ajis02-203	60	9	construction	construction	NOUN
ajis02-203	60	10	of	of	ADP
ajis02-203	60	11	the	the	DET
ajis02-203	60	12	user	user	NOUN
ajis02-203	60	13	of	of	ADP
ajis02-203	60	14	information	information	NOUN
ajis02-203	60	15	systems	system	NOUN
ajis02-203	60	16	(	(	PUNCT
ajis02-203	60	17	is	be	AUX
ajis02-203	60	18	)	)	PUNCT
ajis02-203	60	19	and	and	CCONJ
ajis02-203	60	20	a	a	DET
ajis02-203	60	21	means	means	NOUN
ajis02-203	60	22	to	to	PART
ajis02-203	60	23	look	look	VERB
ajis02-203	60	24	at	at	ADP
ajis02-203	60	25	the	the	DET
ajis02-203	60	26	constraints	constraint	NOUN
ajis02-203	60	27	of	of	ADP
ajis02-203	60	28	free	free	ADJ
ajis02-203	60	29	action	action	NOUN
ajis02-203	60	30	(	(	PUNCT
ajis02-203	60	31	akrich	akrich	NOUN
ajis02-203	60	32	1992	1992	NUM
ajis02-203	60	33	)	)	PUNCT
ajis02-203	60	34	.	.	PUNCT
ajis02-203	61	1	even	even	ADV
ajis02-203	61	2	commonsense	commonsense	ADJ
ajis02-203	61	3	knowledge	knowledge	NOUN
ajis02-203	61	4	,	,	PUNCT
ajis02-203	61	5	in	in	ADP
ajis02-203	61	6	these	these	DET
ajis02-203	61	7	terms	term	NOUN
ajis02-203	61	8	,	,	PUNCT
ajis02-203	61	9	is	be	AUX
ajis02-203	61	10	classified	classify	VERB
ajis02-203	61	11	and	and	CCONJ
ajis02-203	61	12	assigned	assign	VERB
ajis02-203	61	13	.	.	PUNCT
ajis02-203	62	1	in	in	ADP
ajis02-203	62	2	our	our	PRON
ajis02-203	62	3	everyday	everyday	ADJ
ajis02-203	62	4	world	world	NOUN
ajis02-203	62	5	,	,	PUNCT
ajis02-203	62	6	the	the	DET
ajis02-203	62	7	common	common	ADJ
ajis02-203	62	8	reasons	reason	NOUN
ajis02-203	62	9	that	that	PRON
ajis02-203	62	10	we	we	PRON
ajis02-203	62	11	might	might	AUX
ajis02-203	62	12	consult	consult	VERB
ajis02-203	62	13	a	a	DET
ajis02-203	62	14	call	call	NOUN
ajis02-203	62	15	centre	centre	NOUN
ajis02-203	62	16	or	or	CCONJ
ajis02-203	62	17	respond	respond	VERB
ajis02-203	62	18	as	as	ADP
ajis02-203	62	19	a	a	DET
ajis02-203	62	20	worker	worker	NOUN
ajis02-203	62	21	in	in	ADP
ajis02-203	62	22	a	a	DET
ajis02-203	62	23	call	call	NOUN
ajis02-203	62	24	centre	centre	NOUN
ajis02-203	62	25	is	be	AUX
ajis02-203	62	26	organized	organize	VERB
ajis02-203	62	27	by	by	ADP
ajis02-203	62	28	a	a	DET
ajis02-203	62	29	'	'	PUNCT
ajis02-203	62	30	predetermined	predetermine	VERB
ajis02-203	62	31	,	,	PUNCT
ajis02-203	62	32	stereotyped	stereotype	VERB
ajis02-203	62	33	sequence	sequence	NOUN
ajis02-203	62	34	of	of	ADP
ajis02-203	62	35	actions	action	NOUN
ajis02-203	62	36	that	that	PRON
ajis02-203	62	37	define	define	VERB
ajis02-203	62	38	a	a	DET
ajis02-203	62	39	well	well	ADV
ajis02-203	62	40	-	-	PUNCT
ajis02-203	62	41	known	know	VERB
ajis02-203	62	42	situation	situation	NOUN
ajis02-203	62	43	or	or	CCONJ
ajis02-203	62	44	script	script	NOUN
ajis02-203	62	45	'	'	PUNCT
ajis02-203	62	46	(	(	PUNCT
ajis02-203	62	47	schank	schank	NOUN
ajis02-203	62	48	and	and	CCONJ
ajis02-203	62	49	abelson	abelson	NOUN
ajis02-203	62	50	1977	1977	NUM
ajis02-203	62	51	)	)	PUNCT
ajis02-203	62	52	.	.	PUNCT
ajis02-203	63	1	architects	architect	NOUN
ajis02-203	63	2	of	of	ADP
ajis02-203	63	3	crm	crm	PROPN
ajis02-203	63	4	systems	system	NOUN
ajis02-203	63	5	,	,	PUNCT
ajis02-203	63	6	for	for	ADP
ajis02-203	63	7	example	example	NOUN
ajis02-203	63	8	,	,	PUNCT
ajis02-203	63	9	want	want	VERB
ajis02-203	63	10	to	to	PART
ajis02-203	63	11	'	'	PUNCT
ajis02-203	63	12	predict	predict	VERB
ajis02-203	63	13	the	the	DET
ajis02-203	63	14	future	future	ADJ
ajis02-203	63	15	world	world	NOUN
ajis02-203	63	16	of	of	ADP
ajis02-203	63	17	the	the	DET
ajis02-203	63	18	user	user	NOUN
ajis02-203	63	19	and	and	CCONJ
ajis02-203	63	20	the	the	DET
ajis02-203	63	21	machine	machine	NOUN
ajis02-203	63	22	'	'	PUNCT
ajis02-203	63	23	but	but	CCONJ
ajis02-203	63	24	wilson	wilson	PROPN
ajis02-203	63	25	and	and	CCONJ
ajis02-203	63	26	howcroft	howcroft	PROPN
ajis02-203	63	27	(	(	PUNCT
ajis02-203	63	28	2000	2000	NUM
ajis02-203	63	29	)	)	PUNCT
ajis02-203	63	30	stress	stress	VERB
ajis02-203	63	31	the	the	DET
ajis02-203	63	32	important	important	ADJ
ajis02-203	63	33	focus	focus	NOUN
ajis02-203	63	34	of	of	ADP
ajis02-203	63	35	contradiction	contradiction	NOUN
ajis02-203	63	36	and	and	CCONJ
ajis02-203	63	37	resistance	resistance	NOUN
ajis02-203	63	38	,	,	PUNCT
ajis02-203	63	39	always	always	ADV
ajis02-203	63	40	apparent	apparent	ADJ
ajis02-203	63	41	and	and	CCONJ
ajis02-203	63	42	possible	possible	ADJ
ajis02-203	63	43	with	with	ADP
ajis02-203	63	44	humancomputer	humancomputer	NOUN
ajis02-203	63	45	system	system	NOUN
ajis02-203	63	46	interaction	interaction	NOUN
ajis02-203	63	47	in	in	ADP
ajis02-203	63	48	an	an	DET
ajis02-203	63	49	organizational	organizational	ADJ
ajis02-203	63	50	context	context	NOUN
ajis02-203	63	51	.	.	PUNCT
ajis02-203	64	1	in	in	ADP
ajis02-203	64	2	these	these	DET
ajis02-203	64	3	terms	term	NOUN
ajis02-203	64	4	we	we	PRON
ajis02-203	64	5	note	note	VERB
ajis02-203	64	6	the	the	DET
ajis02-203	64	7	imperative	imperative	NOUN
ajis02-203	64	8	to	to	PART
ajis02-203	64	9	formalize	formalize	VERB
ajis02-203	64	10	,	,	PUNCT
ajis02-203	64	11	standardize	standardize	VERB
ajis02-203	64	12	and	and	CCONJ
ajis02-203	64	13	rationalize	rationalize	VERB
ajis02-203	64	14	with	with	ADP
ajis02-203	64	15	the	the	DET
ajis02-203	64	16	use	use	NOUN
ajis02-203	64	17	of	of	ADP
ajis02-203	64	18	scripts	script	NOUN
ajis02-203	64	19	and	and	CCONJ
ajis02-203	64	20	crm	crm	NOUN
ajis02-203	64	21	systems	system	NOUN
ajis02-203	64	22	in	in	ADP
ajis02-203	64	23	call	call	NOUN
ajis02-203	64	24	centres	centre	NOUN
ajis02-203	64	25	.	.	PUNCT
ajis02-203	65	1	however	however	ADV
ajis02-203	65	2	we	we	PRON
ajis02-203	65	3	also	also	ADV
ajis02-203	65	4	identify	identify	VERB
ajis02-203	65	5	resistance	resistance	NOUN
ajis02-203	65	6	from	from	ADP
ajis02-203	65	7	non	non	ADJ
ajis02-203	65	8	-	-	ADJ
ajis02-203	65	9	compliant	compliant	ADJ
ajis02-203	65	10	users	user	NOUN
ajis02-203	65	11	actively	actively	ADV
ajis02-203	65	12	or	or	CCONJ
ajis02-203	65	13	otherwise	otherwise	ADV
ajis02-203	65	14	failing	fail	VERB
ajis02-203	65	15	to	to	PART
ajis02-203	65	16	act	act	VERB
ajis02-203	65	17	out	out	ADP
ajis02-203	65	18	the	the	DET
ajis02-203	65	19	'	'	PUNCT
ajis02-203	65	20	script	script	NOUN
ajis02-203	65	21	'	'	PUNCT
ajis02-203	65	22	.	.	PUNCT
ajis02-203	66	1	intense	intense	ADJ
ajis02-203	66	2	monitoring	monitoring	NOUN
ajis02-203	66	3	in	in	ADP
ajis02-203	66	4	the	the	DET
ajis02-203	66	5	process	process	NOUN
ajis02-203	66	6	of	of	ADP
ajis02-203	66	7	the	the	DET
ajis02-203	66	8	control	control	NOUN
ajis02-203	66	9	of	of	ADP
ajis02-203	66	10	machine	machine	NOUN
ajis02-203	66	11	and	and	CCONJ
ajis02-203	66	12	user	user	NOUN
ajis02-203	66	13	is	be	AUX
ajis02-203	66	14	not	not	PART
ajis02-203	66	15	confined	confine	VERB
ajis02-203	66	16	to	to	ADP
ajis02-203	66	17	the	the	DET
ajis02-203	66	18	introduction	introduction	NOUN
ajis02-203	66	19	of	of	ADP
ajis02-203	66	20	crm	crm	PROPN
ajis02-203	66	21	systems	system	NOUN
ajis02-203	66	22	however	however	ADV
ajis02-203	66	23	.	.	PUNCT
ajis02-203	67	1	julia	julia	PROPN
ajis02-203	67	2	o'connor	o'connor	PROPN
ajis02-203	67	3	,	,	PUNCT
ajis02-203	67	4	the	the	DET
ajis02-203	67	5	president	president	NOUN
ajis02-203	67	6	of	of	ADP
ajis02-203	67	7	the	the	DET
ajis02-203	67	8	telephone	telephone	NOUN
ajis02-203	67	9	operators	operator	NOUN
ajis02-203	67	10	department	department	PROPN
ajis02-203	67	11	of	of	ADP
ajis02-203	67	12	the	the	DET
ajis02-203	67	13	international	international	ADJ
ajis02-203	67	14	brotherhood	brotherhood	NOUN
ajis02-203	67	15	of	of	ADP
ajis02-203	67	16	electrical	electrical	ADJ
ajis02-203	67	17	workers	worker	NOUN
ajis02-203	67	18	noted	note	VERB
ajis02-203	67	19	in	in	ADP
ajis02-203	67	20	1920	1920	NUM
ajis02-203	67	21	'	'	PUNCT
ajis02-203	67	22	headset	headset	NOUN
ajis02-203	67	23	tests	test	NOUN
ajis02-203	67	24	on	on	ADP
ajis02-203	67	25	an	an	DET
ajis02-203	67	26	operator	operator	NOUN
ajis02-203	67	27	's	's	PART
ajis02-203	67	28	position	position	NOUN
ajis02-203	67	29	have	have	VERB
ajis02-203	67	30	neither	neither	CCONJ
ajis02-203	67	31	morale	morale	NOUN
ajis02-203	67	32	nor	nor	CCONJ
ajis02-203	67	33	service	service	NOUN
ajis02-203	67	34	justification	justification	NOUN
ajis02-203	67	35	..	..	PUNCT
ajis02-203	68	1	.this	.this	PRON
ajis02-203	68	2	person	person	NOUN
ajis02-203	68	3	constantly	constantly	ADV
ajis02-203	68	4	on	on	ADP
ajis02-203	68	5	the	the	DET
ajis02-203	68	6	job	job	NOUN
ajis02-203	68	7	to	to	PART
ajis02-203	68	8	discover	discover	VERB
ajis02-203	68	9	your	your	PRON
ajis02-203	68	10	faults	fault	NOUN
ajis02-203	68	11	...	...	PUNCT
ajis02-203	68	12	is	be	AUX
ajis02-203	68	13	one	one	NUM
ajis02-203	68	14	of	of	ADP
ajis02-203	68	15	the	the	DET
ajis02-203	68	16	meanest	mean	ADJ
ajis02-203	68	17	elements	element	NOUN
ajis02-203	68	18	'	'	PART
ajis02-203	68	19	(	(	PUNCT
ajis02-203	68	20	norwood	norwood	PROPN
ajis02-203	68	21	1990	1990	NUM
ajis02-203	68	22	p39	p39	ADJ
ajis02-203	68	23	)	)	PUNCT
ajis02-203	68	24	.	.	PUNCT
ajis02-203	69	1	communication	communication	NOUN
ajis02-203	69	2	richness	richness	PROPN
ajis02-203	69	3	crm	crm	PROPN
ajis02-203	69	4	rhetoric	rhetoric	NOUN
ajis02-203	69	5	emphasises	emphasise	VERB
ajis02-203	69	6	quality	quality	NOUN
ajis02-203	69	7	customer	customer	NOUN
ajis02-203	69	8	care	care	NOUN
ajis02-203	69	9	and	and	CCONJ
ajis02-203	69	10	how	how	SCONJ
ajis02-203	69	11	this	this	PRON
ajis02-203	69	12	is	be	AUX
ajis02-203	69	13	related	relate	VERB
ajis02-203	69	14	to	to	ADP
ajis02-203	69	15	effective	effective	ADJ
ajis02-203	69	16	communication	communication	NOUN
ajis02-203	69	17	.	.	PUNCT
ajis02-203	70	1	this	this	PRON
ajis02-203	70	2	is	be	AUX
ajis02-203	70	3	particularly	particularly	ADV
ajis02-203	70	4	by	by	ADP
ajis02-203	70	5	the	the	DET
ajis02-203	70	6	gatekeepers	gatekeeper	NOUN
ajis02-203	70	7	a	a	DET
ajis02-203	70	8	role	role	NOUN
ajis02-203	70	9	delivered	deliver	VERB
ajis02-203	70	10	by	by	ADP
ajis02-203	70	11	call	call	NOUN
ajis02-203	70	12	centre	centre	NOUN
ajis02-203	70	13	workers	worker	NOUN
ajis02-203	70	14	.	.	PUNCT
ajis02-203	71	1	we	we	PRON
ajis02-203	71	2	contend	contend	VERB
ajis02-203	71	3	that	that	SCONJ
ajis02-203	71	4	a	a	DET
ajis02-203	71	5	consideration	consideration	NOUN
ajis02-203	71	6	of	of	ADP
ajis02-203	71	7	communication	communication	NOUN
ajis02-203	71	8	richness	richness	NOUN
ajis02-203	71	9	in	in	ADP
ajis02-203	71	10	an	an	DET
ajis02-203	71	11	organizational	organizational	ADJ
ajis02-203	71	12	context	context	NOUN
ajis02-203	71	13	is	be	AUX
ajis02-203	71	14	important	important	ADJ
ajis02-203	71	15	,	,	PUNCT
ajis02-203	71	16	that	that	PRON
ajis02-203	71	17	goes	go	VERB
ajis02-203	71	18	beyond	beyond	ADP
ajis02-203	71	19	considering	consider	VERB
ajis02-203	71	20	information	information	NOUN
ajis02-203	71	21	communication	communication	NOUN
ajis02-203	71	22	technologies	technology	NOUN
ajis02-203	71	23	merely	merely	ADV
ajis02-203	71	24	as	as	ADP
ajis02-203	71	25	information	information	NOUN
ajis02-203	71	26	transferors	transferor	NOUN
ajis02-203	71	27	and	and	CCONJ
ajis02-203	71	28	processors	processor	NOUN
ajis02-203	71	29	,	,	PUNCT
ajis02-203	71	30	but	but	CCONJ
ajis02-203	71	31	constitute	constitute	VERB
ajis02-203	71	32	new	new	ADJ
ajis02-203	71	33	statuses	status	NOUN
ajis02-203	71	34	and	and	CCONJ
ajis02-203	71	35	formation	formation	NOUN
ajis02-203	71	36	of	of	ADP
ajis02-203	71	37	new	new	ADJ
ajis02-203	71	38	identities	identity	NOUN
ajis02-203	71	39	(	(	PUNCT
ajis02-203	71	40	flores	flore	NOUN
ajis02-203	71	41	1998	1998	NUM
ajis02-203	71	42	)	)	PUNCT
ajis02-203	71	43	.	.	PUNCT
ajis02-203	72	1	it	it	PRON
ajis02-203	72	2	is	be	AUX
ajis02-203	72	3	difficult	difficult	ADJ
ajis02-203	72	4	to	to	PART
ajis02-203	72	5	associate	associate	VERB
ajis02-203	72	6	genuine	genuine	ADJ
ajis02-203	72	7	identities	identity	NOUN
ajis02-203	72	8	in	in	ADP
ajis02-203	72	9	the	the	DET
ajis02-203	72	10	components	component	NOUN
ajis02-203	72	11	of	of	ADP
ajis02-203	72	12	virtual	virtual	ADJ
ajis02-203	72	13	communities	community	NOUN
ajis02-203	72	14	in	in	ADP
ajis02-203	72	15	a	a	DET
ajis02-203	72	16	global	global	ADJ
ajis02-203	72	17	business	business	NOUN
ajis02-203	72	18	world	world	NOUN
ajis02-203	72	19	.	.	PUNCT
ajis02-203	73	1	flores	flores	PROPN
ajis02-203	73	2	(	(	PUNCT
ajis02-203	73	3	1998	1998	NUM
ajis02-203	73	4	)	)	PUNCT
ajis02-203	73	5	notes	note	VERB
ajis02-203	73	6	that	that	SCONJ
ajis02-203	73	7	our	our	PRON
ajis02-203	73	8	identities	identity	NOUN
ajis02-203	73	9	are	be	AUX
ajis02-203	73	10	vexed	vex	VERB
ajis02-203	73	11	because	because	SCONJ
ajis02-203	73	12	all	all	DET
ajis02-203	73	13	the	the	DET
ajis02-203	73	14	terms	term	NOUN
ajis02-203	73	15	with	with	ADP
ajis02-203	73	16	which	which	PRON
ajis02-203	73	17	they	they	PRON
ajis02-203	73	18	are	be	AUX
ajis02-203	73	19	given	give	VERB
ajis02-203	73	20	us	we	PRON
ajis02-203	73	21	are	be	AUX
ajis02-203	73	22	in	in	ADP
ajis02-203	73	23	the	the	DET
ajis02-203	73	24	control	control	NOUN
ajis02-203	73	25	of	of	ADP
ajis02-203	73	26	the	the	DET
ajis02-203	73	27	community	community	NOUN
ajis02-203	73	28	through	through	ADP
ajis02-203	73	29	various	various	ADJ
ajis02-203	73	30	agencies	agency	NOUN
ajis02-203	73	31	.	.	PUNCT
ajis02-203	74	1	whether	whether	SCONJ
ajis02-203	74	2	cost	cost	NOUN
ajis02-203	74	3	efficiency	efficiency	NOUN
ajis02-203	74	4	or	or	CCONJ
ajis02-203	74	5	customer	customer	NOUN
ajis02-203	74	6	satisfaction	satisfaction	NOUN
ajis02-203	74	7	is	be	AUX
ajis02-203	74	8	esteemed	esteemed	ADJ
ajis02-203	74	9	and	and	CCONJ
ajis02-203	74	10	so	so	ADV
ajis02-203	74	11	on	on	ADV
ajis02-203	74	12	,	,	PUNCT
ajis02-203	74	13	all	all	DET
ajis02-203	74	14	these	these	DET
ajis02-203	74	15	choices	choice	NOUN
ajis02-203	74	16	affect	affect	VERB
ajis02-203	74	17	how	how	SCONJ
ajis02-203	74	18	our	our	PRON
ajis02-203	74	19	personal	personal	ADJ
ajis02-203	74	20	identities	identity	NOUN
ajis02-203	74	21	are	be	AUX
ajis02-203	74	22	evaluated	evaluate	VERB
ajis02-203	74	23	.	.	PUNCT
ajis02-203	75	1	in	in	ADP
ajis02-203	75	2	terms	term	NOUN
ajis02-203	75	3	of	of	ADP
ajis02-203	75	4	customer	customer	NOUN
ajis02-203	75	5	relations	relation	NOUN
ajis02-203	75	6	'	'	PUNCT
ajis02-203	75	7	one	one	NUM
ajis02-203	75	8	moment	moment	NOUN
ajis02-203	75	9	partnerships	partnership	NOUN
ajis02-203	75	10	with	with	ADP
ajis02-203	75	11	customers	customer	NOUN
ajis02-203	75	12	are	be	AUX
ajis02-203	75	13	championed	champion	VERB
ajis02-203	75	14	...	...	PUNCT
ajis02-203	75	15	the	the	DET
ajis02-203	75	16	next	next	ADJ
ajis02-203	75	17	..	..	PUNCT
ajis02-203	75	18	.we	.we	PUNCT
ajis02-203	76	1	read	read	VERB
ajis02-203	76	2	about	about	ADP
ajis02-203	76	3	the	the	DET
ajis02-203	76	4	sad	sad	ADJ
ajis02-203	76	5	shape	shape	NOUN
ajis02-203	76	6	of	of	ADP
ajis02-203	76	7	companies	company	NOUN
ajis02-203	76	8	that	that	PRON
ajis02-203	76	9	went	go	VERB
ajis02-203	76	10	too	too	ADV
ajis02-203	76	11	far	far	ADV
ajis02-203	76	12	in	in	ADP
ajis02-203	76	13	their	their	PRON
ajis02-203	76	14	partnership	partnership	NOUN
ajis02-203	76	15	arrangements	arrangement	NOUN
ajis02-203	76	16	and	and	CCONJ
ajis02-203	76	17	had	have	VERB
ajis02-203	76	18	thenprofit	thenprofit	NOUN
ajis02-203	76	19	margins	margin	NOUN
ajis02-203	76	20	crushed	crush	VERB
ajis02-203	76	21	'	'	PUNCT
ajis02-203	76	22	(	(	PUNCT
ajis02-203	76	23	flores	flores	PROPN
ajis02-203	76	24	1998	1998	NUM
ajis02-203	76	25	p354	p354	PROPN
ajis02-203	76	26	)	)	PUNCT
ajis02-203	76	27	.	.	PUNCT
ajis02-203	77	1	in	in	ADP
ajis02-203	77	2	terms	term	NOUN
ajis02-203	77	3	of	of	ADP
ajis02-203	77	4	call	call	NOUN
ajis02-203	77	5	centre	centre	NOUN
ajis02-203	77	6	work	work	VERB
ajis02-203	77	7	the	the	DET
ajis02-203	77	8	front	front	ADJ
ajis02-203	77	9	line	line	NOUN
ajis02-203	77	10	worker	worker	NOUN
ajis02-203	77	11	is	be	AUX
ajis02-203	77	12	a	a	DET
ajis02-203	77	13	'	'	PUNCT
ajis02-203	77	14	sacrifice	sacrifice	NOUN
ajis02-203	77	15	of	of	ADP
ajis02-203	77	16	oneself	oneself	PRON
ajis02-203	77	17	(	(	PUNCT
ajis02-203	77	18	mills	mill	NOUN
ajis02-203	77	19	1951	1951	NUM
ajis02-203	77	20	)	)	PUNCT
ajis02-203	77	21	.	.	PUNCT
ajis02-203	78	1	moreover	moreover	ADV
ajis02-203	78	2	using	use	VERB
ajis02-203	78	3	the	the	DET
ajis02-203	78	4	controlled	control	VERB
ajis02-203	78	5	phrases	phrase	NOUN
ajis02-203	78	6	or	or	CCONJ
ajis02-203	78	7	scripts	script	NOUN
ajis02-203	78	8	that	that	PRON
ajis02-203	78	9	crm	crm	PROPN
ajis02-203	78	10	systems	system	NOUN
ajis02-203	78	11	demand	demand	NOUN
ajis02-203	78	12	can	can	AUX
ajis02-203	78	13	be	be	AUX
ajis02-203	78	14	likened	liken	VERB
ajis02-203	78	15	to	to	ADP
ajis02-203	78	16	working	work	VERB
ajis02-203	78	17	in	in	ADP
ajis02-203	78	18	the	the	DET
ajis02-203	78	19	new	new	PROPN
ajis02-203	78	20	york	york	PROPN
ajis02-203	78	21	telephone	telephone	NOUN
ajis02-203	78	22	exchanges	exchange	NOUN
ajis02-203	78	23	in	in	ADP
ajis02-203	78	24	the	the	DET
ajis02-203	78	25	early	early	ADJ
ajis02-203	78	26	20	20	NUM
ajis02-203	78	27	*	*	NUM
ajis02-203	78	28	century	century	NOUN
ajis02-203	78	29	.	.	PUNCT
ajis02-203	79	1	'	'	PUNCT
ajis02-203	79	2	you	you	PRON
ajis02-203	79	3	had	have	VERB
ajis02-203	79	4	to	to	PART
ajis02-203	79	5	ask	ask	VERB
ajis02-203	79	6	permission	permission	NOUN
ajis02-203	79	7	to	to	ADP
ajis02-203	79	8	167	167	NUM
ajis02-203	79	9	use	use	VERB
ajis02-203	79	10	anything	anything	PRON
ajis02-203	79	11	but	but	SCONJ
ajis02-203	79	12	the	the	DET
ajis02-203	79	13	set	set	NOUN
ajis02-203	79	14	phrases	phrase	VERB
ajis02-203	79	15	.	.	PUNCT
ajis02-203	80	1	as	as	ADP
ajis02-203	80	2	a	a	DET
ajis02-203	80	3	result	result	NOUN
ajis02-203	80	4	the	the	DET
ajis02-203	80	5	operator	operator	NOUN
ajis02-203	80	6	seemed	seem	VERB
ajis02-203	80	7	'	'	PUNCT
ajis02-203	80	8	strangely	strangely	ADV
ajis02-203	80	9	impersonal	impersonal	ADJ
ajis02-203	80	10	...	...	PUNCT
ajis02-203	80	11	an	an	DET
ajis02-203	80	12	automaton	automaton	NOUN
ajis02-203	80	13	,	,	PUNCT
ajis02-203	80	14	wound	wind	VERB
ajis02-203	80	15	up	up	ADP
ajis02-203	80	16	always	always	ADV
ajis02-203	80	17	to	to	PART
ajis02-203	80	18	say	say	VERB
ajis02-203	80	19	the	the	DET
ajis02-203	80	20	same	same	ADJ
ajis02-203	80	21	things	thing	NOUN
ajis02-203	80	22	over	over	ADV
ajis02-203	80	23	and	and	CCONJ
ajis02-203	80	24	over	over	ADV
ajis02-203	80	25	again	again	ADV
ajis02-203	80	26	'	'	PUNCT
ajis02-203	80	27	(	(	PUNCT
ajis02-203	80	28	norwood	norwood	PROPN
ajis02-203	80	29	1990	1990	NUM
ajis02-203	80	30	p36	p36	NOUN
ajis02-203	80	31	)	)	PUNCT
ajis02-203	80	32	.	.	PUNCT
ajis02-203	81	1	our	our	PRON
ajis02-203	81	2	research	research	NOUN
ajis02-203	81	3	implies	imply	VERB
ajis02-203	81	4	the	the	DET
ajis02-203	81	5	same	same	ADJ
ajis02-203	81	6	old	old	ADJ
ajis02-203	81	7	story	story	NOUN
ajis02-203	81	8	.	.	PUNCT
ajis02-203	82	1	others	other	NOUN
ajis02-203	82	2	have	have	AUX
ajis02-203	82	3	suggested	suggest	VERB
ajis02-203	82	4	that	that	SCONJ
ajis02-203	82	5	'	'	PUNCT
ajis02-203	82	6	good	good	ADJ
ajis02-203	82	7	'	'	PUNCT
ajis02-203	82	8	management	management	NOUN
ajis02-203	82	9	should	should	AUX
ajis02-203	82	10	adopt	adopt	VERB
ajis02-203	82	11	rich	rich	ADJ
ajis02-203	82	12	media	medium	NOUN
ajis02-203	82	13	(	(	PUNCT
ajis02-203	82	14	ngwenyama	ngwenyama	NOUN
ajis02-203	82	15	and	and	CCONJ
ajis02-203	82	16	lee	lee	PROPN
ajis02-203	82	17	1997	1997	NUM
ajis02-203	82	18	)	)	PUNCT
ajis02-203	82	19	and	and	CCONJ
ajis02-203	82	20	how	how	SCONJ
ajis02-203	82	21	limiting	limit	VERB
ajis02-203	82	22	electronic	electronic	ADJ
ajis02-203	82	23	media	medium	NOUN
ajis02-203	82	24	is	be	AUX
ajis02-203	82	25	in	in	ADP
ajis02-203	82	26	its	its	PRON
ajis02-203	82	27	richness	richness	NOUN
ajis02-203	82	28	.	.	PUNCT
ajis02-203	83	1	nevertheless	nevertheless	ADV
ajis02-203	83	2	our	our	PRON
ajis02-203	83	3	research	research	NOUN
ajis02-203	83	4	reveals	reveal	VERB
ajis02-203	83	5	how	how	SCONJ
ajis02-203	83	6	call	call	NOUN
ajis02-203	83	7	centre	centre	NOUN
ajis02-203	83	8	staff	staff	NOUN
ajis02-203	83	9	circumvent	circumvent	VERB
ajis02-203	83	10	the	the	DET
ajis02-203	83	11	scripts	script	NOUN
ajis02-203	83	12	and	and	CCONJ
ajis02-203	83	13	controlled	control	VERB
ajis02-203	83	14	phrases	phrase	NOUN
ajis02-203	83	15	and	and	CCONJ
ajis02-203	83	16	rich	rich	ADJ
ajis02-203	83	17	human	human	ADJ
ajis02-203	83	18	communication	communication	NOUN
ajis02-203	83	19	and	and	CCONJ
ajis02-203	83	20	problem	problem	NOUN
ajis02-203	83	21	solving	solving	NOUN
ajis02-203	83	22	makes	make	VERB
ajis02-203	83	23	the	the	DET
ajis02-203	83	24	job	job	NOUN
ajis02-203	83	25	more	more	ADV
ajis02-203	83	26	satisfying	satisfying	ADJ
ajis02-203	83	27	.	.	PUNCT
ajis02-203	84	1	this	this	PRON
ajis02-203	84	2	is	be	AUX
ajis02-203	84	3	despite	despite	SCONJ
ajis02-203	84	4	facing	face	VERB
ajis02-203	84	5	frequent	frequent	ADJ
ajis02-203	84	6	and	and	CCONJ
ajis02-203	84	7	sustained	sustain	VERB
ajis02-203	84	8	verbal	verbal	ADJ
ajis02-203	84	9	abuse	abuse	NOUN
ajis02-203	84	10	from	from	ADP
ajis02-203	84	11	customers	customer	NOUN
ajis02-203	84	12	.	.	PUNCT
ajis02-203	85	1	management	management	NOUN
ajis02-203	85	2	methods	method	NOUN
ajis02-203	85	3	crm	crm	PROPN
ajis02-203	85	4	system	system	NOUN
ajis02-203	85	5	use	use	NOUN
ajis02-203	85	6	in	in	ADP
ajis02-203	85	7	call	call	NOUN
ajis02-203	85	8	centres	centre	NOUN
ajis02-203	85	9	goes	go	VERB
ajis02-203	85	10	hand	hand	NOUN
ajis02-203	85	11	in	in	ADP
ajis02-203	85	12	hand	hand	NOUN
ajis02-203	85	13	with	with	ADP
ajis02-203	85	14	the	the	DET
ajis02-203	85	15	adoption	adoption	NOUN
ajis02-203	85	16	of	of	ADP
ajis02-203	85	17	teamwork	teamwork	NOUN
ajis02-203	85	18	and	and	CCONJ
ajis02-203	85	19	empowerment	empowerment	NOUN
ajis02-203	85	20	management	management	NOUN
ajis02-203	85	21	methods	method	NOUN
ajis02-203	85	22	.	.	PUNCT
ajis02-203	86	1	again	again	ADV
ajis02-203	86	2	contradictions	contradiction	NOUN
ajis02-203	86	3	are	be	AUX
ajis02-203	86	4	evident	evident	ADJ
ajis02-203	86	5	with	with	ADP
ajis02-203	86	6	crm	crm	NOUN
ajis02-203	86	7	systems	system	NOUN
ajis02-203	86	8	designed	design	VERB
ajis02-203	86	9	to	to	ADP
ajis02-203	86	10	dis	dis	PROPN
ajis02-203	86	11	-	-	PUNCT
ajis02-203	86	12	empower	empower	NOUN
ajis02-203	86	13	sales	sale	NOUN
ajis02-203	86	14	staff	staff	NOUN
ajis02-203	86	15	encoding	encode	VERB
ajis02-203	86	16	their	their	PRON
ajis02-203	86	17	customer	customer	NOUN
ajis02-203	86	18	knowledge	knowledge	NOUN
ajis02-203	86	19	and	and	CCONJ
ajis02-203	86	20	so	so	ADV
ajis02-203	86	21	on	on	ADP
ajis02-203	86	22	(	(	PUNCT
ajis02-203	86	23	light	light	NOUN
ajis02-203	86	24	2001	2001	NUM
ajis02-203	86	25	)	)	PUNCT
ajis02-203	86	26	.	.	PUNCT
ajis02-203	87	1	our	our	PRON
ajis02-203	87	2	research	research	NOUN
ajis02-203	87	3	showed	show	VERB
ajis02-203	87	4	how	how	SCONJ
ajis02-203	87	5	sales	sale	NOUN
ajis02-203	87	6	roles	role	NOUN
ajis02-203	87	7	,	,	PUNCT
ajis02-203	87	8	for	for	ADP
ajis02-203	87	9	example	example	NOUN
ajis02-203	87	10	,	,	PUNCT
ajis02-203	87	11	were	be	AUX
ajis02-203	87	12	increasingly	increasingly	ADV
ajis02-203	87	13	regimented	regiment	VERB
ajis02-203	87	14	,	,	PUNCT
ajis02-203	87	15	with	with	ADP
ajis02-203	87	16	initiative	initiative	NOUN
ajis02-203	87	17	,	,	PUNCT
ajis02-203	87	18	discretion	discretion	NOUN
ajis02-203	87	19	and	and	CCONJ
ajis02-203	87	20	enterprise	enterprise	NOUN
ajis02-203	87	21	removed	remove	VERB
ajis02-203	87	22	as	as	ADV
ajis02-203	87	23	far	far	ADV
ajis02-203	87	24	as	as	ADP
ajis02-203	87	25	possible	possible	ADJ
ajis02-203	87	26	.	.	PUNCT
ajis02-203	88	1	to	to	PART
ajis02-203	88	2	start	start	VERB
ajis02-203	88	3	the	the	DET
ajis02-203	88	4	process	process	NOUN
ajis02-203	88	5	of	of	ADP
ajis02-203	88	6	ethical	ethical	ADJ
ajis02-203	88	7	decision	decision	NOUN
ajis02-203	88	8	making	making	NOUN
ajis02-203	88	9	,	,	PUNCT
ajis02-203	88	10	some	some	PRON
ajis02-203	88	11	have	have	AUX
ajis02-203	88	12	suggested	suggest	VERB
ajis02-203	88	13	that	that	SCONJ
ajis02-203	88	14	'	'	PUNCT
ajis02-203	88	15	when	when	SCONJ
ajis02-203	88	16	it	it	PRON
ajis02-203	88	17	comes	come	VERB
ajis02-203	88	18	to	to	ADP
ajis02-203	88	19	virtual	virtual	ADJ
ajis02-203	88	20	organizations	organization	NOUN
ajis02-203	88	21	,	,	PUNCT
ajis02-203	88	22	we	we	PRON
ajis02-203	88	23	must	must	AUX
ajis02-203	88	24	first	first	ADV
ajis02-203	88	25	have	have	VERB
ajis02-203	88	26	a	a	DET
ajis02-203	88	27	set	set	NOUN
ajis02-203	88	28	of	of	ADP
ajis02-203	88	29	commonly	commonly	ADV
ajis02-203	88	30	accepted	accept	VERB
ajis02-203	88	31	values	value	NOUN
ajis02-203	88	32	and	and	CCONJ
ajis02-203	88	33	norms	norm	NOUN
ajis02-203	88	34	'	'	PART
ajis02-203	88	35	(	(	PUNCT
ajis02-203	88	36	gotterbam	gotterbam	NOUN
ajis02-203	88	37	1999	1999	NUM
ajis02-203	88	38	)	)	PUNCT
ajis02-203	88	39	.	.	PUNCT
ajis02-203	89	1	we	we	PRON
ajis02-203	89	2	look	look	VERB
ajis02-203	89	3	at	at	ADP
ajis02-203	89	4	the	the	DET
ajis02-203	89	5	realities	reality	NOUN
ajis02-203	89	6	of	of	ADP
ajis02-203	89	7	using	use	VERB
ajis02-203	89	8	teamwork	teamwork	NOUN
ajis02-203	89	9	and	and	CCONJ
ajis02-203	89	10	empowerment	empowerment	NOUN
ajis02-203	89	11	techniques	technique	NOUN
ajis02-203	89	12	in	in	ADP
ajis02-203	89	13	call	call	NOUN
ajis02-203	89	14	centres	centre	NOUN
ajis02-203	89	15	and	and	CCONJ
ajis02-203	89	16	suggest	suggest	VERB
ajis02-203	89	17	that	that	SCONJ
ajis02-203	89	18	the	the	DET
ajis02-203	89	19	gap	gap	NOUN
ajis02-203	89	20	is	be	AUX
ajis02-203	89	21	too	too	ADV
ajis02-203	89	22	wide	wide	ADJ
ajis02-203	89	23	between	between	ADP
ajis02-203	89	24	call	call	NOUN
ajis02-203	89	25	centre	centre	NOUN
ajis02-203	89	26	workers	worker	NOUN
ajis02-203	89	27	and	and	CCONJ
ajis02-203	89	28	management	management	NOUN
ajis02-203	89	29	for	for	SCONJ
ajis02-203	89	30	this	this	PRON
ajis02-203	89	31	to	to	PART
ajis02-203	89	32	be	be	AUX
ajis02-203	89	33	achieved	achieve	VERB
ajis02-203	89	34	.	.	PUNCT
ajis02-203	90	1	the	the	DET
ajis02-203	90	2	remoteness	remoteness	NOUN
ajis02-203	90	3	of	of	ADP
ajis02-203	90	4	management	management	NOUN
ajis02-203	90	5	control	control	NOUN
ajis02-203	90	6	through	through	ADP
ajis02-203	90	7	the	the	DET
ajis02-203	90	8	it	it	PRON
ajis02-203	90	9	tools	tool	NOUN
ajis02-203	90	10	may	may	AUX
ajis02-203	90	11	seem	seem	VERB
ajis02-203	90	12	like	like	SCONJ
ajis02-203	90	13	technology	technology	NOUN
ajis02-203	90	14	is	be	AUX
ajis02-203	90	15	controlling	control	VERB
ajis02-203	90	16	rather	rather	ADV
ajis02-203	90	17	than	than	SCONJ
ajis02-203	90	18	it	it	PRON
ajis02-203	90	19	being	be	AUX
ajis02-203	90	20	a	a	DET
ajis02-203	90	21	human	human	ADJ
ajis02-203	90	22	activity	activity	NOUN
ajis02-203	90	23	.	.	PUNCT
ajis02-203	91	1	it	it	PRON
ajis02-203	91	2	has	have	VERB
ajis02-203	91	3	to	to	PART
ajis02-203	91	4	be	be	AUX
ajis02-203	91	5	noted	note	VERB
ajis02-203	91	6	however	however	ADV
ajis02-203	91	7	that	that	SCONJ
ajis02-203	91	8	there	there	PRON
ajis02-203	91	9	are	be	VERB
ajis02-203	91	10	indeed	indeed	ADV
ajis02-203	91	11	choices	choice	NOUN
ajis02-203	91	12	in	in	ADP
ajis02-203	91	13	management	management	NOUN
ajis02-203	91	14	methods	method	NOUN
ajis02-203	91	15	.	.	PUNCT
ajis02-203	92	1	teamwork	teamwork	NOUN
ajis02-203	92	2	sessions	session	NOUN
ajis02-203	92	3	in	in	ADP
ajis02-203	92	4	our	our	PRON
ajis02-203	92	5	study	study	NOUN
ajis02-203	92	6	included	include	VERB
ajis02-203	92	7	dissemination	dissemination	NOUN
ajis02-203	92	8	of	of	ADP
ajis02-203	92	9	orders	order	NOUN
ajis02-203	92	10	from	from	ADP
ajis02-203	92	11	the	the	DET
ajis02-203	92	12	top	top	NOUN
ajis02-203	92	13	down	down	ADP
ajis02-203	92	14	and	and	CCONJ
ajis02-203	92	15	attempts	attempt	VERB
ajis02-203	92	16	to	to	PART
ajis02-203	92	17	exert	exert	VERB
ajis02-203	92	18	team	team	NOUN
ajis02-203	92	19	pressure	pressure	NOUN
ajis02-203	92	20	on	on	ADP
ajis02-203	92	21	the	the	DET
ajis02-203	92	22	'	'	PUNCT
ajis02-203	92	23	weakest	weak	ADJ
ajis02-203	92	24	link	link	NOUN
ajis02-203	92	25	'	'	PUNCT
ajis02-203	92	26	.	.	PUNCT
ajis02-203	93	1	often	often	ADV
ajis02-203	93	2	these	these	DET
ajis02-203	93	3	measures	measure	NOUN
ajis02-203	93	4	backfired	backfire	VERB
ajis02-203	93	5	with	with	ADP
ajis02-203	93	6	general	general	ADJ
ajis02-203	93	7	community	community	NOUN
ajis02-203	93	8	solidarity	solidarity	NOUN
ajis02-203	93	9	of	of	ADP
ajis02-203	93	10	call	call	NOUN
ajis02-203	93	11	centre	centre	NOUN
ajis02-203	93	12	workers	worker	NOUN
ajis02-203	93	13	overriding	override	VERB
ajis02-203	93	14	team	team	NOUN
ajis02-203	93	15	identity	identity	NOUN
ajis02-203	93	16	.	.	PUNCT
ajis02-203	94	1	furthermore	furthermore	ADV
ajis02-203	94	2	,	,	PUNCT
ajis02-203	94	3	this	this	PRON
ajis02-203	94	4	is	be	AUX
ajis02-203	94	5	not	not	PART
ajis02-203	94	6	a	a	DET
ajis02-203	94	7	new	new	ADJ
ajis02-203	94	8	way	way	NOUN
ajis02-203	94	9	of	of	ADP
ajis02-203	94	10	working	working	NOUN
ajis02-203	94	11	but	but	CCONJ
ajis02-203	94	12	these	these	DET
ajis02-203	94	13	practices	practice	NOUN
ajis02-203	94	14	are	be	AUX
ajis02-203	94	15	part	part	NOUN
ajis02-203	94	16	of	of	ADP
ajis02-203	94	17	the	the	DET
ajis02-203	94	18	process	process	NOUN
ajis02-203	94	19	and	and	CCONJ
ajis02-203	94	20	imperative	imperative	NOUN
ajis02-203	94	21	of	of	ADP
ajis02-203	94	22	capital	capital	NOUN
ajis02-203	94	23	accumulation	accumulation	NOUN
ajis02-203	94	24	.	.	PUNCT
ajis02-203	95	1	mumford	mumford	NOUN
ajis02-203	95	2	(	(	PUNCT
ajis02-203	95	3	1999	1999	NUM
ajis02-203	95	4	)	)	PUNCT
ajis02-203	95	5	in	in	ADP
ajis02-203	95	6	a	a	DET
ajis02-203	95	7	critique	critique	NOUN
ajis02-203	95	8	of	of	ADP
ajis02-203	95	9	business	business	NOUN
ajis02-203	95	10	process	process	NOUN
ajis02-203	95	11	re	re	ADJ
ajis02-203	95	12	-	-	ADJ
ajis02-203	95	13	engineering	engineering	ADJ
ajis02-203	95	14	talks	talk	NOUN
ajis02-203	95	15	about	about	ADP
ajis02-203	95	16	the	the	DET
ajis02-203	95	17	'	'	PUNCT
ajis02-203	95	18	pressures	pressure	NOUN
ajis02-203	95	19	for	for	ADP
ajis02-203	95	20	rapid	rapid	ADJ
ajis02-203	95	21	gains	gain	NOUN
ajis02-203	95	22	in	in	ADP
ajis02-203	95	23	productivity	productivity	NOUN
ajis02-203	95	24	without	without	ADP
ajis02-203	95	25	concern	concern	NOUN
ajis02-203	95	26	for	for	ADP
ajis02-203	95	27	employee	employee	NOUN
ajis02-203	95	28	gains	gain	NOUN
ajis02-203	95	29	'	'	PUNCT
ajis02-203	95	30	.	.	PUNCT
ajis02-203	96	1	moreover	moreover	ADV
ajis02-203	96	2	,	,	PUNCT
ajis02-203	96	3	is	be	AUX
ajis02-203	96	4	departments	department	NOUN
ajis02-203	96	5	need	need	VERB
ajis02-203	96	6	to	to	PART
ajis02-203	96	7	'	'	PUNCT
ajis02-203	96	8	justify	justify	VERB
ajis02-203	96	9	their	their	PRON
ajis02-203	96	10	overall	overall	ADJ
ajis02-203	96	11	profitability	profitability	NOUN
ajis02-203	96	12	in	in	ADP
ajis02-203	96	13	the	the	DET
ajis02-203	96	14	face	face	NOUN
ajis02-203	96	15	of	of	ADP
ajis02-203	96	16	threats	threat	NOUN
ajis02-203	96	17	to	to	PART
ajis02-203	96	18	outsource	outsource	VERB
ajis02-203	96	19	and	and	CCONJ
ajis02-203	96	20	also	also	ADV
ajis02-203	96	21	doubts	doubt	VERB
ajis02-203	96	22	about	about	ADP
ajis02-203	96	23	the	the	DET
ajis02-203	96	24	financial	financial	ADJ
ajis02-203	96	25	returns	return	NOUN
ajis02-203	96	26	from	from	ADP
ajis02-203	96	27	investment	investment	NOUN
ajis02-203	96	28	in	in	ADP
ajis02-203	96	29	it	it	PRON
ajis02-203	96	30	'	'	PUNCT
ajis02-203	96	31	(	(	PUNCT
ajis02-203	96	32	robinson	robinson	PROPN
ajis02-203	96	33	and	and	CCONJ
ajis02-203	96	34	richardson	richardson	PROPN
ajis02-203	96	35	1999	1999	NUM
ajis02-203	96	36	)	)	PUNCT
ajis02-203	96	37	.	.	PUNCT
ajis02-203	97	1	the	the	DET
ajis02-203	97	2	development	development	NOUN
ajis02-203	97	3	and	and	CCONJ
ajis02-203	97	4	use	use	NOUN
ajis02-203	97	5	of	of	ADP
ajis02-203	97	6	crm	crm	PROPN
ajis02-203	97	7	systems	system	NOUN
ajis02-203	97	8	in	in	ADP
ajis02-203	97	9	call	call	NOUN
ajis02-203	97	10	centres	centre	NOUN
ajis02-203	97	11	needs	need	VERB
ajis02-203	97	12	to	to	PART
ajis02-203	97	13	be	be	AUX
ajis02-203	97	14	seen	see	VERB
ajis02-203	97	15	in	in	ADP
ajis02-203	97	16	this	this	DET
ajis02-203	97	17	context	context	NOUN
ajis02-203	97	18	.	.	PUNCT
ajis02-203	98	1	computer	computer	NOUN
ajis02-203	98	2	ethics	ethic	NOUN
ajis02-203	98	3	in	in	ADP
ajis02-203	98	4	an	an	DET
ajis02-203	98	5	organizational	organizational	ADJ
ajis02-203	98	6	context	context	NOUN
ajis02-203	98	7	ethical	ethical	ADJ
ajis02-203	98	8	issues	issue	NOUN
ajis02-203	98	9	of	of	ADP
ajis02-203	98	10	workplace	workplace	NOUN
ajis02-203	98	11	privacy	privacy	NOUN
ajis02-203	98	12	generally	generally	ADV
ajis02-203	98	13	centre	centre	VERB
ajis02-203	98	14	around	around	ADP
ajis02-203	98	15	concepts	concept	NOUN
ajis02-203	98	16	of	of	ADP
ajis02-203	98	17	personal	personal	ADJ
ajis02-203	98	18	autonomy	autonomy	NOUN
ajis02-203	98	19	and	and	CCONJ
ajis02-203	98	20	dignity	dignity	NOUN
ajis02-203	98	21	infringed	infringe	VERB
ajis02-203	98	22	by	by	ADP
ajis02-203	98	23	these	these	DET
ajis02-203	98	24	practices	practice	NOUN
ajis02-203	98	25	,	,	PUNCT
ajis02-203	98	26	yet	yet	CCONJ
ajis02-203	98	27	some	some	PRON
ajis02-203	98	28	would	would	AUX
ajis02-203	98	29	suggest	suggest	VERB
ajis02-203	98	30	workplace	workplace	ADJ
ajis02-203	98	31	privacy	privacy	NOUN
ajis02-203	98	32	should	should	AUX
ajis02-203	98	33	extend	extend	VERB
ajis02-203	98	34	further	far	ADV
ajis02-203	98	35	,	,	PUNCT
ajis02-203	98	36	worthy	worthy	ADJ
ajis02-203	98	37	of	of	ADP
ajis02-203	98	38	becoming	become	VERB
ajis02-203	98	39	a	a	DET
ajis02-203	98	40	matter	matter	NOUN
ajis02-203	98	41	of	of	ADP
ajis02-203	98	42	organizational	organizational	ADJ
ajis02-203	98	43	justice	justice	NOUN
ajis02-203	98	44	(	(	PUNCT
ajis02-203	98	45	introna	introna	PROPN
ajis02-203	98	46	1999	1999	NUM
ajis02-203	98	47	)	)	PUNCT
ajis02-203	98	48	.	.	PUNCT
ajis02-203	99	1	it	it	PRON
ajis02-203	99	2	is	be	AUX
ajis02-203	99	3	relevant	relevant	ADJ
ajis02-203	99	4	here	here	ADV
ajis02-203	99	5	to	to	PART
ajis02-203	99	6	look	look	VERB
ajis02-203	99	7	at	at	ADP
ajis02-203	99	8	the	the	DET
ajis02-203	99	9	contradictions	contradiction	NOUN
ajis02-203	99	10	of	of	ADP
ajis02-203	99	11	call	call	NOUN
ajis02-203	99	12	centres	centre	NOUN
ajis02-203	99	13	and	and	CCONJ
ajis02-203	99	14	crm	crm	NOUN
ajis02-203	99	15	systems	system	NOUN
ajis02-203	99	16	.	.	PUNCT
ajis02-203	100	1	they	they	PRON
ajis02-203	100	2	are	be	AUX
ajis02-203	100	3	exploitative	exploitative	ADJ
ajis02-203	100	4	and	and	CCONJ
ajis02-203	100	5	work	work	VERB
ajis02-203	100	6	against	against	ADP
ajis02-203	100	7	communication	communication	NOUN
ajis02-203	100	8	richness	richness	NOUN
ajis02-203	100	9	.	.	PUNCT
ajis02-203	101	1	they	they	PRON
ajis02-203	101	2	increase	increase	VERB
ajis02-203	101	3	bureaucracy	bureaucracy	NOUN
ajis02-203	101	4	yet	yet	ADV
ajis02-203	101	5	supposedly	supposedly	ADV
ajis02-203	101	6	embrace	embrace	VERB
ajis02-203	101	7	empowerment	empowerment	NOUN
ajis02-203	101	8	.	.	PUNCT
ajis02-203	102	1	they	they	PRON
ajis02-203	102	2	are	be	AUX
ajis02-203	102	3	about	about	ADP
ajis02-203	102	4	control	control	NOUN
ajis02-203	102	5	of	of	ADP
ajis02-203	102	6	communication	communication	NOUN
ajis02-203	102	7	and	and	CCONJ
ajis02-203	102	8	yet	yet	ADV
ajis02-203	102	9	to	to	PART
ajis02-203	102	10	provide	provide	VERB
ajis02-203	102	11	quality	quality	NOUN
ajis02-203	102	12	to	to	ADP
ajis02-203	102	13	customers	customer	NOUN
ajis02-203	102	14	,	,	PUNCT
ajis02-203	102	15	need	need	VERB
ajis02-203	102	16	to	to	PART
ajis02-203	102	17	enhance	enhance	VERB
ajis02-203	102	18	the	the	DET
ajis02-203	102	19	"	"	PUNCT
ajis02-203	102	20	company	company	NOUN
ajis02-203	102	21	ambassadorial	ambassadorial	ADJ
ajis02-203	102	22	"	"	PUNCT
ajis02-203	102	23	role	role	NOUN
ajis02-203	102	24	of	of	ADP
ajis02-203	102	25	call	call	NOUN
ajis02-203	102	26	centre	centre	NOUN
ajis02-203	102	27	workers	worker	NOUN
ajis02-203	102	28	(	(	PUNCT
ajis02-203	102	29	frenkel	frenkel	X
ajis02-203	102	30	et	et	PROPN
ajis02-203	102	31	al	al	PROPN
ajis02-203	102	32	1999	1999	NUM
ajis02-203	102	33	)	)	PUNCT
ajis02-203	102	34	.	.	PUNCT
ajis02-203	103	1	computer	computer	NOUN
ajis02-203	103	2	ethics	ethic	NOUN
ajis02-203	103	3	and	and	CCONJ
ajis02-203	103	4	its	its	PRON
ajis02-203	103	5	adherence	adherence	NOUN
ajis02-203	103	6	to	to	ADP
ajis02-203	103	7	technological	technological	ADJ
ajis02-203	103	8	determinism	determinism	NOUN
ajis02-203	103	9	and	and	CCONJ
ajis02-203	103	10	liberalism	liberalism	NOUN
ajis02-203	103	11	are	be	AUX
ajis02-203	103	12	problematic	problematic	ADJ
ajis02-203	103	13	for	for	ADP
ajis02-203	103	14	understanding	understand	VERB
ajis02-203	103	15	issues	issue	NOUN
ajis02-203	103	16	of	of	ADP
ajis02-203	103	17	equality	equality	NOUN
ajis02-203	103	18	and	and	CCONJ
ajis02-203	103	19	participation	participation	NOUN
ajis02-203	103	20	(	(	PUNCT
ajis02-203	103	21	adam	adam	PROPN
ajis02-203	103	22	1999	1999	NUM
ajis02-203	103	23	)	)	PUNCT
ajis02-203	103	24	,	,	PUNCT
ajis02-203	103	25	and	and	CCONJ
ajis02-203	103	26	moreover	moreover	ADV
ajis02-203	103	27	power	power	NOUN
ajis02-203	103	28	structures	structure	NOUN
ajis02-203	103	29	play	play	VERB
ajis02-203	103	30	a	a	DET
ajis02-203	103	31	large	large	ADJ
ajis02-203	103	32	part	part	NOUN
ajis02-203	103	33	in	in	ADP
ajis02-203	103	34	the	the	DET
ajis02-203	103	35	making	making	NOUN
ajis02-203	103	36	and	and	CCONJ
ajis02-203	103	37	accepting	accept	VERB
ajis02-203	103	38	of	of	ADP
ajis02-203	103	39	knowledge	knowledge	NOUN
ajis02-203	103	40	(	(	PUNCT
ajis02-203	103	41	adam	adam	PROPN
ajis02-203	103	42	and	and	CCONJ
ajis02-203	103	43	richardson	richardson	PROPN
ajis02-203	103	44	2001	2001	NUM
ajis02-203	103	45	)	)	PUNCT
ajis02-203	103	46	.	.	PUNCT
ajis02-203	104	1	in	in	ADP
ajis02-203	104	2	this	this	DET
ajis02-203	104	3	context	context	NOUN
ajis02-203	104	4	it	it	PRON
ajis02-203	104	5	is	be	AUX
ajis02-203	104	6	our	our	PRON
ajis02-203	104	7	contention	contention	NOUN
ajis02-203	104	8	that	that	SCONJ
ajis02-203	104	9	a	a	DET
ajis02-203	104	10	debate	debate	NOUN
ajis02-203	104	11	on	on	ADP
ajis02-203	104	12	the	the	DET
ajis02-203	104	13	ethical	ethical	ADJ
ajis02-203	104	14	issues	issue	NOUN
ajis02-203	104	15	of	of	ADP
ajis02-203	104	16	crm	crm	PROPN
ajis02-203	104	17	systems	system	NOUN
ajis02-203	104	18	,	,	PUNCT
ajis02-203	104	19	information	information	NOUN
ajis02-203	104	20	management	management	NOUN
ajis02-203	104	21	and	and	CCONJ
ajis02-203	104	22	call	call	NOUN
ajis02-203	104	23	centres	centre	NOUN
ajis02-203	104	24	is	be	AUX
ajis02-203	104	25	long	long	ADV
ajis02-203	104	26	overdue	overdue	ADJ
ajis02-203	104	27	.	.	PUNCT
ajis02-203	105	1	our	our	PRON
ajis02-203	105	2	field	field	NOUN
ajis02-203	105	3	study	study	VERB
ajis02-203	105	4	our	our	PRON
ajis02-203	105	5	area	area	NOUN
ajis02-203	105	6	of	of	ADP
ajis02-203	105	7	study	study	NOUN
ajis02-203	105	8	has	have	VERB
ajis02-203	105	9	the	the	DET
ajis02-203	105	10	largest	large	ADJ
ajis02-203	105	11	number	number	NOUN
ajis02-203	105	12	of	of	ADP
ajis02-203	105	13	call	call	NOUN
ajis02-203	105	14	centre	centre	NOUN
ajis02-203	105	15	jobs	job	NOUN
ajis02-203	105	16	in	in	ADP
ajis02-203	105	17	the	the	DET
ajis02-203	105	18	ukover	ukover	ADP
ajis02-203	105	19	72,000	72,000	NUM
ajis02-203	105	20	.	.	PUNCT
ajis02-203	106	1	pay	pay	NOUN
ajis02-203	106	2	is	be	AUX
ajis02-203	106	3	59	59	NUM
ajis02-203	106	4	%	%	NOUN
ajis02-203	106	5	of	of	ADP
ajis02-203	106	6	average	average	ADJ
ajis02-203	106	7	uk	uk	PROPN
ajis02-203	106	8	earnings	earning	NOUN
ajis02-203	106	9	with	with	ADP
ajis02-203	106	10	the	the	DET
ajis02-203	106	11	mid	mid	ADJ
ajis02-203	106	12	-	-	ADJ
ajis02-203	106	13	point	point	ADJ
ajis02-203	106	14	average	average	NOUN
ajis02-203	106	15	being	be	AUX
ajis02-203	106	16	£	£	SYM
ajis02-203	106	17	12,000	12,000	NUM
ajis02-203	106	18	a	a	DET
ajis02-203	106	19	year	year	NOUN
ajis02-203	106	20	(	(	PUNCT
ajis02-203	106	21	tuc	tuc	NOUN
ajis02-203	106	22	2001	2001	NUM
ajis02-203	106	23	)	)	PUNCT
ajis02-203	106	24	.	.	PUNCT
ajis02-203	107	1	there	there	PRON
ajis02-203	107	2	are	be	VERB
ajis02-203	107	3	many	many	ADJ
ajis02-203	107	4	types	type	NOUN
ajis02-203	107	5	of	of	ADP
ajis02-203	107	6	call	call	NOUN
ajis02-203	107	7	centres	centre	NOUN
ajis02-203	107	8	.	.	PUNCT
ajis02-203	108	1	these	these	PRON
ajis02-203	108	2	include	include	VERB
ajis02-203	108	3	dotcoms	dotcom	NOUN
ajis02-203	108	4	and	and	CCONJ
ajis02-203	108	5	public	public	ADJ
ajis02-203	108	6	service	service	NOUN
ajis02-203	108	7	centres	centre	NOUN
ajis02-203	108	8	e.g.	e.g.	ADV
ajis02-203	108	9	help	help	VERB
ajis02-203	108	10	desks	desk	NOUN
ajis02-203	108	11	.	.	PUNCT
ajis02-203	109	1	they	they	PRON
ajis02-203	109	2	can	can	AUX
ajis02-203	109	3	involve	involve	VERB
ajis02-203	109	4	business	business	NOUN
ajis02-203	109	5	to	to	ADP
ajis02-203	109	6	business	business	NOUN
ajis02-203	109	7	intranets	intranet	NOUN
ajis02-203	109	8	with	with	ADP
ajis02-203	109	9	internal	internal	ADJ
ajis02-203	109	10	distribution	distribution	NOUN
ajis02-203	109	11	of	of	ADP
ajis02-203	109	12	jobs	job	NOUN
ajis02-203	109	13	or	or	CCONJ
ajis02-203	109	14	outsourced	outsourced	ADJ
ajis02-203	109	15	services	service	NOUN
ajis02-203	109	16	e.g.	e.g.	ADV
ajis02-203	109	17	free	free	ADJ
ajis02-203	109	18	phone	phone	NOUN
ajis02-203	109	19	lines	line	NOUN
ajis02-203	109	20	offering	offer	VERB
ajis02-203	109	21	multi	multi	NOUN
ajis02-203	109	22	organization	organization	NOUN
ajis02-203	109	23	services	service	NOUN
ajis02-203	109	24	.	.	PUNCT
ajis02-203	110	1	they	they	PRON
ajis02-203	110	2	can	can	AUX
ajis02-203	110	3	be	be	AUX
ajis02-203	110	4	portal	portal	ADJ
ajis02-203	110	5	models	model	NOUN
ajis02-203	110	6	that	that	PRON
ajis02-203	110	7	rely	rely	VERB
ajis02-203	110	8	on	on	ADP
ajis02-203	110	9	attracting	attract	VERB
ajis02-203	110	10	maximum	maximum	ADJ
ajis02-203	110	11	users	user	NOUN
ajis02-203	110	12	to	to	ADP
ajis02-203	110	13	a	a	DET
ajis02-203	110	14	web	web	NOUN
ajis02-203	110	15	site	site	NOUN
ajis02-203	110	16	to	to	PART
ajis02-203	110	17	drive	drive	VERB
ajis02-203	110	18	advertising	advertising	NOUN
ajis02-203	110	19	,	,	PUNCT
ajis02-203	110	20	negotiate	negotiate	VERB
ajis02-203	110	21	bulk	bulk	ADJ
ajis02-203	110	22	purchasing	purchasing	NOUN
ajis02-203	110	23	deals	deal	NOUN
ajis02-203	110	24	or	or	CCONJ
ajis02-203	110	25	charge	charge	VERB
ajis02-203	110	26	3rd	3rd	ADJ
ajis02-203	110	27	parties	party	NOUN
ajis02-203	110	28	to	to	PART
ajis02-203	110	29	access	access	VERB
ajis02-203	110	30	customers	customer	NOUN
ajis02-203	110	31	.	.	PUNCT
ajis02-203	111	1	research	research	NOUN
ajis02-203	111	2	methods	method	NOUN
ajis02-203	111	3	our	our	PRON
ajis02-203	111	4	research	research	NOUN
ajis02-203	111	5	rather	rather	ADV
ajis02-203	111	6	than	than	ADP
ajis02-203	111	7	taking	take	VERB
ajis02-203	111	8	a	a	DET
ajis02-203	111	9	company	company	NOUN
ajis02-203	111	10	or	or	CCONJ
ajis02-203	111	11	case	case	NOUN
ajis02-203	111	12	study	study	NOUN
ajis02-203	111	13	model	model	NOUN
ajis02-203	111	14	representing	represent	VERB
ajis02-203	111	15	examples	example	NOUN
ajis02-203	111	16	from	from	ADP
ajis02-203	111	17	each	each	DET
ajis02-203	111	18	call	call	NOUN
ajis02-203	111	19	centre	centre	NOUN
ajis02-203	111	20	type	type	NOUN
ajis02-203	111	21	,	,	PUNCT
ajis02-203	111	22	instead	instead	ADV
ajis02-203	111	23	aimed	aim	VERB
ajis02-203	111	24	to	to	PART
ajis02-203	111	25	follow	follow	VERB
ajis02-203	111	26	the	the	DET
ajis02-203	111	27	fortunes	fortune	NOUN
ajis02-203	111	28	of	of	ADP
ajis02-203	111	29	4	4	NUM
ajis02-203	111	30	call	call	NOUN
ajis02-203	111	31	centre	centre	NOUN
ajis02-203	111	32	workers	worker	NOUN
ajis02-203	111	33	over	over	ADP
ajis02-203	111	34	2	2	NUM
ajis02-203	111	35	years	year	NOUN
ajis02-203	111	36	as	as	ADP
ajis02-203	111	37	an	an	DET
ajis02-203	111	38	interpretative	interpretative	ADJ
ajis02-203	111	39	and	and	CCONJ
ajis02-203	111	40	'	'	PUNCT
ajis02-203	111	41	mobile	mobile	ADJ
ajis02-203	111	42	'	'	PUNCT
ajis02-203	111	43	field	field	NOUN
ajis02-203	111	44	study	study	NOUN
ajis02-203	111	45	.	.	PUNCT
ajis02-203	112	1	we	we	PRON
ajis02-203	112	2	held	hold	VERB
ajis02-203	112	3	focus	focus	NOUN
ajis02-203	112	4	group	group	NOUN
ajis02-203	112	5	sessions	session	NOUN
ajis02-203	112	6	and	and	CCONJ
ajis02-203	112	7	conducted	conduct	VERB
ajis02-203	112	8	in	in	ADP
ajis02-203	112	9	-	-	PUNCT
ajis02-203	112	10	depth	depth	NOUN
ajis02-203	112	11	individual	individual	ADJ
ajis02-203	112	12	interviews	interview	NOUN
ajis02-203	112	13	.	.	PUNCT
ajis02-203	113	1	here	here	ADV
ajis02-203	113	2	we	we	PRON
ajis02-203	113	3	show	show	VERB
ajis02-203	113	4	life	life	NOUN
ajis02-203	113	5	on	on	ADP
ajis02-203	113	6	the	the	DET
ajis02-203	113	7	front	front	ADJ
ajis02-203	113	8	line	line	NOUN
ajis02-203	113	9	,	,	PUNCT
ajis02-203	113	10	present	present	VERB
ajis02-203	113	11	some	some	DET
ajis02-203	113	12	stories	story	NOUN
ajis02-203	113	13	and	and	CCONJ
ajis02-203	113	14	conclude	conclude	VERB
ajis02-203	113	15	on	on	ADP
ajis02-203	113	16	contrasting	contrast	VERB
ajis02-203	113	17	futures	future	NOUN
ajis02-203	113	18	.	.	PUNCT
ajis02-203	114	1	168	168	NUM
ajis02-203	114	2	life	life	NOUN
ajis02-203	114	3	on	on	ADP
ajis02-203	114	4	the	the	DET
ajis02-203	114	5	'	'	PUNCT
ajis02-203	114	6	front	front	ADJ
ajis02-203	114	7	line	line	NOUN
ajis02-203	114	8	'	'	PUNCT
ajis02-203	114	9	'	'	PUNCT
ajis02-203	114	10	telephone	telephone	NOUN
ajis02-203	114	11	operating	operating	NOUN
ajis02-203	114	12	was	be	AUX
ajis02-203	114	13	always	always	ADV
ajis02-203	114	14	low	low	ADJ
ajis02-203	114	15	paying	pay	VERB
ajis02-203	114	16	and	and	CCONJ
ajis02-203	114	17	became	become	VERB
ajis02-203	114	18	an	an	DET
ajis02-203	114	19	increasingly	increasingly	ADV
ajis02-203	114	20	regimented	regimented	ADJ
ajis02-203	114	21	and	and	CCONJ
ajis02-203	114	22	alienating	alienate	VERB
ajis02-203	114	23	form	form	NOUN
ajis02-203	114	24	of	of	ADP
ajis02-203	114	25	labor	labor	NOUN
ajis02-203	114	26	'	'	PUNCT
ajis02-203	114	27	(	(	PUNCT
ajis02-203	114	28	norwood	norwood	PROPN
ajis02-203	114	29	1990	1990	NUM
ajis02-203	114	30	p6	p6	PROPN
ajis02-203	114	31	)	)	PUNCT
ajis02-203	114	32	.	.	PUNCT
ajis02-203	115	1	far	far	ADV
ajis02-203	115	2	from	from	ADP
ajis02-203	115	3	a	a	DET
ajis02-203	115	4	contemporary	contemporary	ADJ
ajis02-203	115	5	observance	observance	NOUN
ajis02-203	115	6	,	,	PUNCT
ajis02-203	115	7	this	this	DET
ajis02-203	115	8	statement	statement	NOUN
ajis02-203	115	9	refers	refer	VERB
ajis02-203	115	10	to	to	ADP
ajis02-203	115	11	the	the	DET
ajis02-203	115	12	early	early	ADJ
ajis02-203	115	13	20	20	NUM
ajis02-203	115	14	century	century	NOUN
ajis02-203	115	15	.	.	PUNCT
ajis02-203	116	1	our	our	PRON
ajis02-203	116	2	research	research	NOUN
ajis02-203	116	3	reveals	reveal	VERB
ajis02-203	116	4	the	the	DET
ajis02-203	116	5	same	same	ADJ
ajis02-203	116	6	old	old	ADJ
ajis02-203	116	7	story	story	NOUN
ajis02-203	116	8	.	.	PUNCT
ajis02-203	117	1	blauner	blauner	NOUN
ajis02-203	117	2	(	(	PUNCT
ajis02-203	117	3	1964	1964	NUM
ajis02-203	117	4	)	)	PUNCT
ajis02-203	117	5	has	have	AUX
ajis02-203	117	6	identified	identify	VERB
ajis02-203	117	7	several	several	ADJ
ajis02-203	117	8	individual	individual	ADJ
ajis02-203	117	9	task	task	NOUN
ajis02-203	117	10	related	relate	VERB
ajis02-203	117	11	freedoms	freedom	NOUN
ajis02-203	117	12	that	that	PRON
ajis02-203	117	13	together	together	ADV
ajis02-203	117	14	comprise	comprise	VERB
ajis02-203	117	15	control	control	NOUN
ajis02-203	117	16	over	over	ADP
ajis02-203	117	17	the	the	DET
ajis02-203	117	18	immediate	immediate	ADJ
ajis02-203	117	19	work	work	NOUN
ajis02-203	117	20	process	process	NOUN
ajis02-203	117	21	,	,	PUNCT
ajis02-203	117	22	namely	namely	ADV
ajis02-203	117	23	control	control	NOUN
ajis02-203	117	24	over	over	ADP
ajis02-203	117	25	the	the	DET
ajis02-203	117	26	pace	pace	NOUN
ajis02-203	117	27	of	of	ADP
ajis02-203	117	28	work	work	NOUN
ajis02-203	117	29	,	,	PUNCT
ajis02-203	117	30	freedom	freedom	NOUN
ajis02-203	117	31	from	from	ADP
ajis02-203	117	32	pressure	pressure	NOUN
ajis02-203	117	33	,	,	PUNCT
ajis02-203	117	34	freedom	freedom	NOUN
ajis02-203	117	35	of	of	ADP
ajis02-203	117	36	physical	physical	ADJ
ajis02-203	117	37	movement	movement	NOUN
ajis02-203	117	38	and	and	CCONJ
ajis02-203	117	39	ability	ability	NOUN
ajis02-203	117	40	to	to	PART
ajis02-203	117	41	control	control	VERB
ajis02-203	117	42	the	the	DET
ajis02-203	117	43	quantity	quantity	NOUN
ajis02-203	117	44	and	and	CCONJ
ajis02-203	117	45	quality	quality	NOUN
ajis02-203	117	46	of	of	ADP
ajis02-203	117	47	production	production	NOUN
ajis02-203	117	48	and	and	CCONJ
ajis02-203	117	49	techniques	technique	NOUN
ajis02-203	117	50	of	of	ADP
ajis02-203	117	51	work	work	NOUN
ajis02-203	117	52	.	.	PUNCT
ajis02-203	118	1	when	when	SCONJ
ajis02-203	118	2	technology	technology	NOUN
ajis02-203	118	3	and	and	CCONJ
ajis02-203	118	4	work	work	NOUN
ajis02-203	118	5	organization	organization	NOUN
ajis02-203	118	6	do	do	AUX
ajis02-203	118	7	not	not	PART
ajis02-203	118	8	permit	permit	VERB
ajis02-203	118	9	active	active	ADJ
ajis02-203	118	10	intervention	intervention	NOUN
ajis02-203	118	11	in	in	ADP
ajis02-203	118	12	these	these	DET
ajis02-203	118	13	areas	area	NOUN
ajis02-203	118	14	then	then	ADV
ajis02-203	118	15	the	the	DET
ajis02-203	118	16	alienating	alienate	VERB
ajis02-203	118	17	tendencies	tendency	NOUN
ajis02-203	118	18	of	of	ADP
ajis02-203	118	19	modem	modem	NOUN
ajis02-203	118	20	industry	industry	NOUN
ajis02-203	118	21	that	that	PRON
ajis02-203	118	22	makes	make	VERB
ajis02-203	118	23	the	the	DET
ajis02-203	118	24	worker	worker	NOUN
ajis02-203	118	25	'	'	PUNCT
ajis02-203	118	26	a	a	DET
ajis02-203	118	27	responding	respond	VERB
ajis02-203	118	28	object	object	NOUN
ajis02-203	118	29	,	,	PUNCT
ajis02-203	118	30	an	an	DET
ajis02-203	118	31	instrument	instrument	NOUN
ajis02-203	118	32	of	of	ADP
ajis02-203	118	33	the	the	DET
ajis02-203	118	34	production	production	NOUN
ajis02-203	118	35	process	process	NOUN
ajis02-203	118	36	,	,	PUNCT
ajis02-203	118	37	are	be	AUX
ajis02-203	118	38	carried	carry	VERB
ajis02-203	118	39	to	to	ADP
ajis02-203	118	40	their	their	PRON
ajis02-203	118	41	furthest	furth	ADJ
ajis02-203	118	42	extremes	extreme	NOUN
ajis02-203	118	43	'	'	PART
ajis02-203	118	44	(	(	PUNCT
ajis02-203	118	45	norwood	norwood	PROPN
ajis02-203	118	46	1990	1990	NUM
ajis02-203	118	47	p63	p63	NOUN
ajis02-203	118	48	)	)	PUNCT
ajis02-203	118	49	.	.	PUNCT
ajis02-203	119	1	such	such	ADJ
ajis02-203	119	2	is	be	AUX
ajis02-203	119	3	the	the	DET
ajis02-203	119	4	experience	experience	NOUN
ajis02-203	119	5	of	of	ADP
ajis02-203	119	6	alienation	alienation	NOUN
ajis02-203	119	7	facing	face	VERB
ajis02-203	119	8	the	the	DET
ajis02-203	119	9	call	call	NOUN
ajis02-203	119	10	centre	centre	NOUN
ajis02-203	119	11	workers	worker	NOUN
ajis02-203	119	12	in	in	ADP
ajis02-203	119	13	our	our	PRON
ajis02-203	119	14	study	study	NOUN
ajis02-203	119	15	.	.	PUNCT
ajis02-203	120	1	we	we	PRON
ajis02-203	120	2	have	have	AUX
ajis02-203	120	3	chosen	choose	VERB
ajis02-203	120	4	names	name	NOUN
ajis02-203	120	5	from	from	ADP
ajis02-203	120	6	a	a	DET
ajis02-203	120	7	uk	uk	PROPN
ajis02-203	120	8	pop	pop	NOUN
ajis02-203	120	9	group	group	NOUN
ajis02-203	120	10	s	s	PART
ajis02-203	120	11	club	club	NOUN
ajis02-203	120	12	7	7	NUM
ajis02-203	120	13	to	to	PART
ajis02-203	120	14	conceal	conceal	VERB
ajis02-203	120	15	the	the	DET
ajis02-203	120	16	identities	identity	NOUN
ajis02-203	120	17	of	of	ADP
ajis02-203	120	18	our	our	PRON
ajis02-203	120	19	interviewees	interviewee	NOUN
ajis02-203	120	20	.	.	PUNCT
ajis02-203	121	1	hannah	hannah	PROPN
ajis02-203	121	2	's	's	PART
ajis02-203	121	3	story	story	NOUN
ajis02-203	121	4	the	the	DET
ajis02-203	121	5	average	average	ADJ
ajis02-203	121	6	length	length	NOUN
ajis02-203	121	7	of	of	ADP
ajis02-203	121	8	time	time	NOUN
ajis02-203	121	9	spent	spend	VERB
ajis02-203	121	10	working	work	VERB
ajis02-203	121	11	in	in	ADP
ajis02-203	121	12	a	a	DET
ajis02-203	121	13	call	call	NOUN
ajis02-203	121	14	centre	centre	NOUN
ajis02-203	121	15	is	be	AUX
ajis02-203	121	16	18	18	NUM
ajis02-203	121	17	months	month	NOUN
ajis02-203	121	18	(	(	PUNCT
ajis02-203	121	19	ft	ft	PROPN
ajis02-203	121	20	feb	feb	PROPN
ajis02-203	121	21	.	.	PROPN
ajis02-203	122	1	20th	20th	ADJ
ajis02-203	122	2	2001	2001	NUM
ajis02-203	122	3	)	)	PUNCT
ajis02-203	122	4	.	.	PUNCT
ajis02-203	123	1	hannah	hannah	PROPN
ajis02-203	123	2	is	be	AUX
ajis02-203	123	3	an	an	DET
ajis02-203	123	4	exception	exception	NOUN
ajis02-203	123	5	to	to	ADP
ajis02-203	123	6	this	this	PRON
ajis02-203	123	7	.	.	PUNCT
ajis02-203	124	1	in	in	ADP
ajis02-203	124	2	her	her	PRON
ajis02-203	124	3	late	late	ADJ
ajis02-203	124	4	40	40	NUM
ajis02-203	124	5	's	's	PART
ajis02-203	124	6	,	,	PUNCT
ajis02-203	124	7	hannah	hannah	PROPN
ajis02-203	124	8	has	have	AUX
ajis02-203	124	9	been	be	AUX
ajis02-203	124	10	working	work	VERB
ajis02-203	124	11	in	in	ADP
ajis02-203	124	12	call	call	NOUN
ajis02-203	124	13	centres	centre	NOUN
ajis02-203	124	14	for	for	ADP
ajis02-203	124	15	nearly	nearly	ADV
ajis02-203	124	16	10	10	NUM
ajis02-203	124	17	years	year	NOUN
ajis02-203	124	18	.	.	PUNCT
ajis02-203	125	1	most	most	ADJ
ajis02-203	125	2	of	of	ADP
ajis02-203	125	3	this	this	PRON
ajis02-203	125	4	has	have	AUX
ajis02-203	125	5	been	be	AUX
ajis02-203	125	6	for	for	ADP
ajis02-203	125	7	a	a	DET
ajis02-203	125	8	telecommunications	telecommunications	NOUN
ajis02-203	125	9	organization	organization	NOUN
ajis02-203	125	10	in	in	ADP
ajis02-203	125	11	her	her	PRON
ajis02-203	125	12	hometown	hometown	NOUN
ajis02-203	125	13	.	.	PUNCT
ajis02-203	126	1	she	she	PRON
ajis02-203	126	2	became	become	VERB
ajis02-203	126	3	an	an	DET
ajis02-203	126	4	example	example	NOUN
ajis02-203	126	5	of	of	ADP
ajis02-203	126	6	a	a	DET
ajis02-203	126	7	highly	highly	ADV
ajis02-203	126	8	valued	value	VERB
ajis02-203	126	9	agent	agent	NOUN
ajis02-203	126	10	,	,	PUNCT
ajis02-203	126	11	with	with	ADP
ajis02-203	126	12	intensive	intensive	ADJ
ajis02-203	126	13	knowledge	knowledge	NOUN
ajis02-203	126	14	of	of	ADP
ajis02-203	126	15	the	the	DET
ajis02-203	126	16	area	area	NOUN
ajis02-203	126	17	and	and	CCONJ
ajis02-203	126	18	customers	customer	NOUN
ajis02-203	126	19	(	(	PUNCT
ajis02-203	126	20	frenkel	frenkel	X
ajis02-203	126	21	et	et	PROPN
ajis02-203	126	22	al	al	PROPN
ajis02-203	126	23	1999	1999	NUM
ajis02-203	126	24	)	)	PUNCT
ajis02-203	126	25	and	and	CCONJ
ajis02-203	126	26	could	could	AUX
ajis02-203	126	27	give	give	VERB
ajis02-203	126	28	a	a	DET
ajis02-203	126	29	highly	highly	ADV
ajis02-203	126	30	personalized	personalized	ADJ
ajis02-203	126	31	and	and	CCONJ
ajis02-203	126	32	rich	rich	ADJ
ajis02-203	126	33	service	service	NOUN
ajis02-203	126	34	.	.	PUNCT
ajis02-203	127	1	redundancy	redundancy	NOUN
ajis02-203	127	2	followed	follow	VERB
ajis02-203	127	3	as	as	SCONJ
ajis02-203	127	4	the	the	DET
ajis02-203	127	5	organization	organization	NOUN
ajis02-203	127	6	transferred	transfer	VERB
ajis02-203	127	7	to	to	ADP
ajis02-203	127	8	a	a	DET
ajis02-203	127	9	large	large	ADJ
ajis02-203	127	10	,	,	PUNCT
ajis02-203	127	11	impersonal	impersonal	ADJ
ajis02-203	127	12	and	and	CCONJ
ajis02-203	127	13	centralized	centralized	ADJ
ajis02-203	127	14	service	service	NOUN
ajis02-203	127	15	utilizing	utilize	VERB
ajis02-203	127	16	crm	crm	NOUN
ajis02-203	127	17	systems	system	NOUN
ajis02-203	127	18	to	to	ADP
ajis02-203	127	19	the	the	DET
ajis02-203	127	20	full	full	ADJ
ajis02-203	127	21	.	.	PUNCT
ajis02-203	128	1	later	later	ADV
ajis02-203	128	2	hannah	hannah	PROPN
ajis02-203	128	3	joined	join	VERB
ajis02-203	128	4	this	this	DET
ajis02-203	128	5	call	call	NOUN
ajis02-203	128	6	centre	centre	NOUN
ajis02-203	128	7	as	as	ADP
ajis02-203	128	8	an	an	DET
ajis02-203	128	9	agency	agency	NOUN
ajis02-203	128	10	worker	worker	NOUN
ajis02-203	128	11	.	.	PUNCT
ajis02-203	129	1	she	she	PRON
ajis02-203	129	2	was	be	AUX
ajis02-203	129	3	alarmed	alarmed	ADJ
ajis02-203	129	4	at	at	ADP
ajis02-203	129	5	the	the	DET
ajis02-203	129	6	change	change	NOUN
ajis02-203	129	7	in	in	ADP
ajis02-203	129	8	working	work	VERB
ajis02-203	129	9	conditions	condition	NOUN
ajis02-203	129	10	finding	find	VERB
ajis02-203	129	11	teamwork	teamwork	NOUN
ajis02-203	129	12	and	and	CCONJ
ajis02-203	129	13	supervision	supervision	NOUN
ajis02-203	129	14	intimidating	intimidate	VERB
ajis02-203	129	15	and	and	CCONJ
ajis02-203	129	16	the	the	DET
ajis02-203	129	17	work	work	NOUN
ajis02-203	129	18	pressurized	pressurize	VERB
ajis02-203	129	19	and	and	CCONJ
ajis02-203	129	20	impersonal	impersonal	ADJ
ajis02-203	129	21	.	.	PUNCT
ajis02-203	130	1	there	there	PRON
ajis02-203	130	2	is	be	VERB
ajis02-203	130	3	a	a	DET
ajis02-203	130	4	myth	myth	NOUN
ajis02-203	130	5	that	that	SCONJ
ajis02-203	130	6	crm	crm	NOUN
ajis02-203	130	7	brings	bring	VERB
ajis02-203	130	8	about	about	ADP
ajis02-203	130	9	greater	great	ADJ
ajis02-203	130	10	speed	speed	NOUN
ajis02-203	130	11	and	and	CCONJ
ajis02-203	130	12	efficiency	efficiency	NOUN
ajis02-203	130	13	of	of	ADP
ajis02-203	130	14	work	work	NOUN
ajis02-203	130	15	.	.	PUNCT
ajis02-203	131	1	hannah	hannah	PROPN
ajis02-203	131	2	's	's	PART
ajis02-203	131	3	case	case	NOUN
ajis02-203	131	4	belies	belie	VERB
ajis02-203	131	5	this	this	PRON
ajis02-203	131	6	.	.	PUNCT
ajis02-203	132	1	in	in	ADP
ajis02-203	132	2	her	her	PRON
ajis02-203	132	3	previous	previous	ADJ
ajis02-203	132	4	job	job	NOUN
ajis02-203	132	5	with	with	ADP
ajis02-203	132	6	the	the	DET
ajis02-203	132	7	firm	firm	NOUN
ajis02-203	132	8	,	,	PUNCT
ajis02-203	132	9	hannah	hannah	PROPN
ajis02-203	132	10	could	could	AUX
ajis02-203	132	11	give	give	VERB
ajis02-203	132	12	out	out	ADP
ajis02-203	132	13	5	5	NUM
ajis02-203	132	14	numbers	number	NOUN
ajis02-203	132	15	to	to	ADP
ajis02-203	132	16	customers	customer	NOUN
ajis02-203	132	17	and	and	CCONJ
ajis02-203	132	18	on	on	ADP
ajis02-203	132	19	average	average	ADJ
ajis02-203	132	20	her	her	PRON
ajis02-203	132	21	calls	call	NOUN
ajis02-203	132	22	lasted	last	VERB
ajis02-203	132	23	15	15	NUM
ajis02-203	132	24	seconds	second	NOUN
ajis02-203	132	25	.	.	PUNCT
ajis02-203	133	1	in	in	ADP
ajis02-203	133	2	the	the	DET
ajis02-203	133	3	new	new	ADJ
ajis02-203	133	4	call	call	NOUN
ajis02-203	133	5	centre	centre	NOUN
ajis02-203	133	6	,	,	PUNCT
ajis02-203	133	7	customers	customer	NOUN
ajis02-203	133	8	were	be	AUX
ajis02-203	133	9	only	only	ADV
ajis02-203	133	10	permitted	permit	VERB
ajis02-203	133	11	2	2	NUM
ajis02-203	133	12	numbers	number	NOUN
ajis02-203	133	13	per	per	ADP
ajis02-203	133	14	call	call	NOUN
ajis02-203	133	15	and	and	CCONJ
ajis02-203	133	16	the	the	DET
ajis02-203	133	17	average	average	ADJ
ajis02-203	133	18	length	length	NOUN
ajis02-203	133	19	of	of	ADP
ajis02-203	133	20	call	call	NOUN
ajis02-203	133	21	is	be	AUX
ajis02-203	133	22	30	30	NUM
ajis02-203	133	23	seconds	second	NOUN
ajis02-203	133	24	.	.	PUNCT
ajis02-203	134	1	hannah	hannah	PROPN
ajis02-203	134	2	reported	report	VERB
ajis02-203	134	3	that	that	SCONJ
ajis02-203	134	4	calls	call	NOUN
ajis02-203	134	5	were	be	AUX
ajis02-203	134	6	dissected	dissect	VERB
ajis02-203	134	7	into	into	ADP
ajis02-203	134	8	4	4	NUM
ajis02-203	134	9	parts	part	NOUN
ajis02-203	134	10	.	.	PUNCT
ajis02-203	135	1	#	#	SYM
ajis02-203	135	2	1	1	NUM
ajis02-203	135	3	a	a	DET
ajis02-203	135	4	welcome	welcome	NOUN
ajis02-203	135	5	and	and	CCONJ
ajis02-203	135	6	introduction	introduction	NOUN
ajis02-203	135	7	;	;	PUNCT
ajis02-203	135	8	#	#	SYM
ajis02-203	135	9	2	2	NUM
ajis02-203	135	10	offering	offer	VERB
ajis02-203	135	11	products	product	NOUN
ajis02-203	135	12	and	and	CCONJ
ajis02-203	135	13	services	service	NOUN
ajis02-203	135	14	;	;	PUNCT
ajis02-203	135	15	#	#	SYM
ajis02-203	135	16	3	3	NUM
ajis02-203	135	17	recap	recap	NOUN
ajis02-203	135	18	call	call	NOUN
ajis02-203	135	19	;	;	PUNCT
ajis02-203	135	20	#	#	SYM
ajis02-203	135	21	4	4	NUM
ajis02-203	135	22	positive	positive	ADJ
ajis02-203	135	23	close	close	NOUN
ajis02-203	135	24	.	.	PUNCT
ajis02-203	136	1	imposing	impose	VERB
ajis02-203	136	2	exact	exact	ADJ
ajis02-203	136	3	phraseology	phraseology	NOUN
ajis02-203	136	4	in	in	ADP
ajis02-203	136	5	terms	term	NOUN
ajis02-203	136	6	of	of	ADP
ajis02-203	136	7	'	'	PUNCT
ajis02-203	136	8	scripts	script	NOUN
ajis02-203	136	9	'	'	PUNCT
ajis02-203	136	10	on	on	ADP
ajis02-203	136	11	the	the	DET
ajis02-203	136	12	workers	worker	NOUN
ajis02-203	136	13	enables	enable	VERB
ajis02-203	136	14	greater	great	ADJ
ajis02-203	136	15	monitoring	monitoring	NOUN
ajis02-203	136	16	and	and	CCONJ
ajis02-203	136	17	analysis	analysis	NOUN
ajis02-203	136	18	by	by	ADP
ajis02-203	136	19	crm	crm	NOUN
ajis02-203	136	20	systems	system	NOUN
ajis02-203	136	21	.	.	PUNCT
ajis02-203	137	1	hannah	hannah	PROPN
ajis02-203	137	2	faced	face	VERB
ajis02-203	137	3	difficulties	difficulty	NOUN
ajis02-203	137	4	with	with	ADP
ajis02-203	137	5	management	management	NOUN
ajis02-203	137	6	for	for	ADP
ajis02-203	137	7	failing	fail	VERB
ajis02-203	137	8	to	to	PART
ajis02-203	137	9	use	use	VERB
ajis02-203	137	10	the	the	DET
ajis02-203	137	11	exact	exact	ADJ
ajis02-203	137	12	words	word	NOUN
ajis02-203	137	13	"	"	PUNCT
ajis02-203	137	14	and	and	CCONJ
ajis02-203	137	15	to	to	PART
ajis02-203	137	16	recap	recap	VERB
ajis02-203	137	17	"	"	PUNCT
ajis02-203	137	18	.	.	PUNCT
ajis02-203	138	1	supervisors	supervisor	NOUN
ajis02-203	138	2	made	make	VERB
ajis02-203	138	3	hannah	hannah	PROPN
ajis02-203	138	4	put	put	VERB
ajis02-203	138	5	labels	label	NOUN
ajis02-203	138	6	on	on	ADP
ajis02-203	138	7	her	her	PRON
ajis02-203	138	8	monitor	monitor	NOUN
ajis02-203	138	9	with	with	ADP
ajis02-203	138	10	the	the	DET
ajis02-203	138	11	words	word	NOUN
ajis02-203	138	12	on	on	ADP
ajis02-203	138	13	and	and	CCONJ
ajis02-203	138	14	she	she	PRON
ajis02-203	138	15	had	have	VERB
ajis02-203	138	16	to	to	PART
ajis02-203	138	17	tick	tick	VERB
ajis02-203	138	18	a	a	DET
ajis02-203	138	19	'	'	PUNCT
ajis02-203	138	20	star	star	NOUN
ajis02-203	138	21	chart	chart	NOUN
ajis02-203	138	22	'	'	PUNCT
ajis02-203	138	23	when	when	SCONJ
ajis02-203	138	24	she	she	PRON
ajis02-203	138	25	used	use	VERB
ajis02-203	138	26	the	the	DET
ajis02-203	138	27	words	word	NOUN
ajis02-203	138	28	.	.	PUNCT
ajis02-203	139	1	this	this	PRON
ajis02-203	139	2	is	be	AUX
ajis02-203	139	3	a	a	DET
ajis02-203	139	4	technique	technique	NOUN
ajis02-203	139	5	also	also	ADV
ajis02-203	139	6	used	use	VERB
ajis02-203	139	7	by	by	ADP
ajis02-203	139	8	psychologists	psychologist	NOUN
ajis02-203	139	9	for	for	ADP
ajis02-203	139	10	behaviour	behaviour	NOUN
ajis02-203	139	11	modification	modification	NOUN
ajis02-203	139	12	in	in	ADP
ajis02-203	139	13	young	young	ADJ
ajis02-203	139	14	children	child	NOUN
ajis02-203	139	15	.	.	PUNCT
ajis02-203	140	1	her	her	PRON
ajis02-203	140	2	calls	call	NOUN
ajis02-203	140	3	were	be	AUX
ajis02-203	140	4	monitored	monitor	VERB
ajis02-203	140	5	closely	closely	ADV
ajis02-203	140	6	and	and	CCONJ
ajis02-203	140	7	listened	listen	VERB
ajis02-203	140	8	in	in	ADP
ajis02-203	140	9	to	to	ADP
ajis02-203	140	10	.	.	PUNCT
ajis02-203	141	1	saturdays	saturday	NOUN
ajis02-203	141	2	were	be	AUX
ajis02-203	141	3	colloquially	colloquially	ADV
ajis02-203	141	4	called	call	VERB
ajis02-203	141	5	the	the	DET
ajis02-203	141	6	'	'	PUNCT
ajis02-203	141	7	sacking	sack	VERB
ajis02-203	141	8	day	day	NOUN
ajis02-203	141	9	'	'	PUNCT
ajis02-203	141	10	.	.	PUNCT
ajis02-203	142	1	it	it	PRON
ajis02-203	142	2	was	be	AUX
ajis02-203	142	3	easier	easy	ADJ
ajis02-203	142	4	and	and	CCONJ
ajis02-203	142	5	less	less	ADV
ajis02-203	142	6	obvious	obvious	ADJ
ajis02-203	142	7	for	for	SCONJ
ajis02-203	142	8	management	management	NOUN
ajis02-203	142	9	to	to	PART
ajis02-203	142	10	dismiss	dismiss	VERB
ajis02-203	142	11	someone	someone	PRON
ajis02-203	142	12	on	on	ADP
ajis02-203	142	13	a	a	DET
ajis02-203	142	14	saturday	saturday	NOUN
ajis02-203	142	15	.	.	PUNCT
ajis02-203	143	1	one	one	NUM
ajis02-203	143	2	saturday	saturday	NOUN
ajis02-203	143	3	,	,	PUNCT
ajis02-203	143	4	hannah	hannah	PROPN
ajis02-203	143	5	was	be	AUX
ajis02-203	143	6	sacked	sack	VERB
ajis02-203	143	7	for	for	ADP
ajis02-203	143	8	again	again	ADV
ajis02-203	143	9	using	use	VERB
ajis02-203	143	10	words	word	NOUN
ajis02-203	143	11	similar	similar	ADJ
ajis02-203	143	12	to	to	ADP
ajis02-203	143	13	,	,	PUNCT
ajis02-203	143	14	but	but	CCONJ
ajis02-203	143	15	not	not	PART
ajis02-203	143	16	actually	actually	ADV
ajis02-203	143	17	"	"	PUNCT
ajis02-203	143	18	and	and	CCONJ
ajis02-203	143	19	to	to	PART
ajis02-203	143	20	recap	recap	VERB
ajis02-203	143	21	"	"	PUNCT
ajis02-203	143	22	.	.	PUNCT
ajis02-203	144	1	bradley	bradley	NOUN
ajis02-203	144	2	to	to	PART
ajis02-203	144	3	contrast	contrast	VERB
ajis02-203	144	4	hannah	hannah	PROPN
ajis02-203	144	5	,	,	PUNCT
ajis02-203	144	6	an	an	DET
ajis02-203	144	7	experienced	experienced	ADJ
ajis02-203	144	8	call	call	NOUN
ajis02-203	144	9	centre	centre	NOUN
ajis02-203	144	10	worker	worker	NOUN
ajis02-203	144	11	with	with	ADP
ajis02-203	144	12	a	a	DET
ajis02-203	144	13	long	long	ADJ
ajis02-203	144	14	history	history	NOUN
ajis02-203	144	15	of	of	ADP
ajis02-203	144	16	this	this	DET
ajis02-203	144	17	type	type	NOUN
ajis02-203	144	18	of	of	ADP
ajis02-203	144	19	employment	employment	NOUN
ajis02-203	144	20	,	,	PUNCT
ajis02-203	144	21	bradley	bradley	PROPN
ajis02-203	144	22	is	be	AUX
ajis02-203	144	23	a	a	DET
ajis02-203	144	24	young	young	ADJ
ajis02-203	144	25	,	,	PUNCT
ajis02-203	144	26	gay	gay	ADJ
ajis02-203	144	27	man	man	NOUN
ajis02-203	144	28	who	who	PRON
ajis02-203	144	29	is	be	AUX
ajis02-203	144	30	a	a	DET
ajis02-203	144	31	'	'	PUNCT
ajis02-203	144	32	dj	dj	NOUN
ajis02-203	144	33	'	'	PUNCT
ajis02-203	144	34	at	at	ADP
ajis02-203	144	35	night	night	NOUN
ajis02-203	144	36	and	and	CCONJ
ajis02-203	144	37	dreams	dream	NOUN
ajis02-203	144	38	of	of	ADP
ajis02-203	144	39	travel	travel	NOUN
ajis02-203	144	40	and	and	CCONJ
ajis02-203	144	41	going	go	VERB
ajis02-203	144	42	back	back	ADV
ajis02-203	144	43	to	to	ADP
ajis02-203	144	44	college	college	NOUN
ajis02-203	144	45	.	.	PUNCT
ajis02-203	145	1	bradley	bradley	PROPN
ajis02-203	145	2	works	work	VERB
ajis02-203	145	3	from	from	ADP
ajis02-203	145	4	call	call	NOUN
ajis02-203	145	5	centre	centre	NOUN
ajis02-203	145	6	agencies	agency	NOUN
ajis02-203	145	7	but	but	CCONJ
ajis02-203	145	8	is	be	AUX
ajis02-203	145	9	intolerant	intolerant	ADJ
ajis02-203	145	10	of	of	ADP
ajis02-203	145	11	bullying	bullying	NOUN
ajis02-203	145	12	and	and	CCONJ
ajis02-203	145	13	intimidation	intimidation	NOUN
ajis02-203	145	14	from	from	ADP
ajis02-203	145	15	management	management	NOUN
ajis02-203	145	16	.	.	PUNCT
ajis02-203	146	1	if	if	SCONJ
ajis02-203	146	2	he	he	PRON
ajis02-203	146	3	does	do	AUX
ajis02-203	146	4	n't	not	PART
ajis02-203	146	5	like	like	VERB
ajis02-203	146	6	the	the	DET
ajis02-203	146	7	work	work	NOUN
ajis02-203	146	8	or	or	CCONJ
ajis02-203	146	9	atmosphere	atmosphere	NOUN
ajis02-203	146	10	,	,	PUNCT
ajis02-203	146	11	he	he	PRON
ajis02-203	146	12	walks	walk	VERB
ajis02-203	146	13	down	down	ADP
ajis02-203	146	14	the	the	DET
ajis02-203	146	15	road	road	NOUN
ajis02-203	146	16	to	to	ADP
ajis02-203	146	17	the	the	DET
ajis02-203	146	18	next	next	ADJ
ajis02-203	146	19	call	call	NOUN
ajis02-203	146	20	centre	centre	NOUN
ajis02-203	146	21	.	.	PUNCT
ajis02-203	147	1	hence	hence	ADV
ajis02-203	147	2	in	in	ADP
ajis02-203	147	3	18	18	NUM
ajis02-203	147	4	months	month	NOUN
ajis02-203	147	5	of	of	ADP
ajis02-203	147	6	our	our	PRON
ajis02-203	147	7	'	'	PUNCT
ajis02-203	147	8	shadowing	shadow	VERB
ajis02-203	147	9	'	'	PUNCT
ajis02-203	147	10	,	,	PUNCT
ajis02-203	147	11	bradley	bradley	PROPN
ajis02-203	147	12	's	's	PART
ajis02-203	147	13	call	call	NOUN
ajis02-203	147	14	centre	centre	NOUN
ajis02-203	147	15	experience	experience	NOUN
ajis02-203	147	16	was	be	AUX
ajis02-203	147	17	as	as	SCONJ
ajis02-203	147	18	follows	follow	VERB
ajis02-203	147	19	:	:	PUNCT
ajis02-203	147	20	large	large	ADJ
ajis02-203	147	21	telecommunications	telecommunication	NOUN
ajis02-203	147	22	firm	firm	NOUN
ajis02-203	147	23	1	1	NUM
ajis02-203	147	24	year	year	NOUN
ajis02-203	147	25	;	;	PUNCT
ajis02-203	147	26	financial	financial	ADJ
ajis02-203	147	27	sector	sector	NOUN
ajis02-203	147	28	3	3	NUM
ajis02-203	147	29	months	month	NOUN
ajis02-203	147	30	;	;	PUNCT
ajis02-203	147	31	telecommunications	telecommunication	NOUN
ajis02-203	147	32	services	service	NOUN
ajis02-203	147	33	2	2	NUM
ajis02-203	147	34	months	month	NOUN
ajis02-203	147	35	;	;	PUNCT
ajis02-203	147	36	retail	retail	ADJ
ajis02-203	147	37	catalogue	catalogue	NOUN
ajis02-203	147	38	6	6	NUM
ajis02-203	147	39	weeks	week	NOUN
ajis02-203	147	40	;	;	PUNCT
ajis02-203	147	41	ticket	ticket	NOUN
ajis02-203	147	42	sales	sale	NOUN
ajis02-203	147	43	3	3	NUM
ajis02-203	147	44	weeks	week	NOUN
ajis02-203	147	45	;	;	PUNCT
ajis02-203	147	46	credit	credit	NOUN
ajis02-203	147	47	card	card	NOUN
ajis02-203	147	48	company	company	NOUN
ajis02-203	147	49	1	1	NUM
ajis02-203	147	50	day	day	NOUN
ajis02-203	147	51	.	.	PUNCT
ajis02-203	148	1	he	he	PRON
ajis02-203	148	2	mainly	mainly	ADV
ajis02-203	148	3	disliked	dislike	VERB
ajis02-203	148	4	abusive	abusive	ADJ
ajis02-203	148	5	customers	customer	NOUN
ajis02-203	148	6	and	and	CCONJ
ajis02-203	148	7	the	the	DET
ajis02-203	148	8	constant	constant	ADJ
ajis02-203	148	9	remote	remote	ADJ
ajis02-203	148	10	monitoring	monitoring	NOUN
ajis02-203	148	11	and	and	CCONJ
ajis02-203	148	12	listening	listen	VERB
ajis02-203	148	13	in	in	ADP
ajis02-203	148	14	.	.	PUNCT
ajis02-203	149	1	bradley	bradley	PROPN
ajis02-203	149	2	's	's	PART
ajis02-203	149	3	comments	comment	NOUN
ajis02-203	149	4	on	on	ADP
ajis02-203	149	5	privacy	privacy	NOUN
ajis02-203	149	6	:	:	PUNCT
ajis02-203	149	7	'	'	PUNCT
ajis02-203	149	8	you	you	PRON
ajis02-203	149	9	ca	can	AUX
ajis02-203	149	10	n't	not	PART
ajis02-203	149	11	be	be	AUX
ajis02-203	149	12	early	early	ADJ
ajis02-203	149	13	,	,	PUNCT
ajis02-203	149	14	ca	can	AUX
ajis02-203	149	15	n't	not	PART
ajis02-203	149	16	be	be	AUX
ajis02-203	149	17	late	late	ADJ
ajis02-203	149	18	,	,	PUNCT
ajis02-203	149	19	ca	can	AUX
ajis02-203	149	20	n't	not	PART
ajis02-203	149	21	go	go	VERB
ajis02-203	149	22	for	for	ADP
ajis02-203	149	23	a	a	DET
ajis02-203	149	24	sh*t	sh*t	NOUN
ajis02-203	149	25	'	'	PUNCT
ajis02-203	149	26	.	.	PUNCT
ajis02-203	150	1	john	john	PROPN
ajis02-203	150	2	john	john	PROPN
ajis02-203	150	3	is	be	AUX
ajis02-203	150	4	in	in	ADP
ajis02-203	150	5	his	his	PRON
ajis02-203	150	6	early	early	ADJ
ajis02-203	150	7	40	40	NUM
ajis02-203	150	8	's	's	PART
ajis02-203	150	9	and	and	CCONJ
ajis02-203	150	10	was	be	AUX
ajis02-203	150	11	a	a	DET
ajis02-203	150	12	supervisor	supervisor	NOUN
ajis02-203	150	13	.	.	PUNCT
ajis02-203	151	1	he	he	PRON
ajis02-203	151	2	was	be	AUX
ajis02-203	151	3	trying	try	VERB
ajis02-203	151	4	hard	hard	ADV
ajis02-203	151	5	to	to	PART
ajis02-203	151	6	build	build	VERB
ajis02-203	151	7	up	up	ADP
ajis02-203	151	8	experience	experience	NOUN
ajis02-203	151	9	to	to	PART
ajis02-203	151	10	become	become	VERB
ajis02-203	151	11	a	a	DET
ajis02-203	151	12	manager	manager	NOUN
ajis02-203	151	13	but	but	CCONJ
ajis02-203	151	14	despite	despite	SCONJ
ajis02-203	151	15	this	this	PRON
ajis02-203	151	16	was	be	AUX
ajis02-203	151	17	supportive	supportive	ADJ
ajis02-203	151	18	to	to	AUX
ajis02-203	151	19	staff	staff	VERB
ajis02-203	151	20	,	,	PUNCT
ajis02-203	151	21	'	'	PUNCT
ajis02-203	151	22	he	he	PRON
ajis02-203	151	23	drove	drive	VERB
ajis02-203	151	24	me	i	PRON
ajis02-203	151	25	home	home	ADV
ajis02-203	151	26	when	when	SCONJ
ajis02-203	151	27	i	i	PRON
ajis02-203	151	28	freaked	freak	VERB
ajis02-203	151	29	one	one	NUM
ajis02-203	151	30	day	day	NOUN
ajis02-203	151	31	'	'	PUNCT
ajis02-203	151	32	said	say	VERB
ajis02-203	151	33	jo	jo	PROPN
ajis02-203	151	34	.	.	PUNCT
ajis02-203	152	1	he	he	PRON
ajis02-203	152	2	had	have	VERB
ajis02-203	152	3	respect	respect	NOUN
ajis02-203	152	4	from	from	ADP
ajis02-203	152	5	colleagues	colleague	NOUN
ajis02-203	152	6	.	.	PUNCT
ajis02-203	153	1	one	one	NUM
ajis02-203	153	2	day	day	NOUN
ajis02-203	153	3	his	his	PRON
ajis02-203	153	4	line	line	NOUN
ajis02-203	153	5	manager	manager	NOUN
ajis02-203	153	6	told	tell	VERB
ajis02-203	153	7	him	he	PRON
ajis02-203	153	8	'	'	PUNCT
ajis02-203	153	9	you	you	PRON
ajis02-203	153	10	're	be	AUX
ajis02-203	153	11	alright	alright	ADJ
ajis02-203	153	12	for	for	ADP
ajis02-203	153	13	a	a	DET
ajis02-203	153	14	queer	queer	NOUN
ajis02-203	153	15	'	'	PUNCT
ajis02-203	153	16	.	.	PUNCT
ajis02-203	154	1	john	john	PROPN
ajis02-203	154	2	said	say	VERB
ajis02-203	154	3	'	'	PUNCT
ajis02-203	154	4	call	call	VERB
ajis02-203	154	5	me	i	PRON
ajis02-203	154	6	a	a	DET
ajis02-203	154	7	f***ing	f***ing	ADJ
ajis02-203	154	8	queer	queer	NOUN
ajis02-203	154	9	again	again	ADV
ajis02-203	154	10	and	and	CCONJ
ajis02-203	154	11	i	i	PRON
ajis02-203	154	12	'll	will	AUX
ajis02-203	154	13	punch	punch	VERB
ajis02-203	154	14	your	your	PRON
ajis02-203	154	15	lights	light	NOUN
ajis02-203	154	16	out	out	ADP
ajis02-203	154	17	.	.	PUNCT
ajis02-203	154	18	'	'	PUNCT
ajis02-203	155	1	management	management	NOUN
ajis02-203	155	2	tried	try	VERB
ajis02-203	155	3	to	to	PART
ajis02-203	155	4	discipline	discipline	VERB
ajis02-203	155	5	him	he	PRON
ajis02-203	155	6	,	,	PUNCT
ajis02-203	155	7	but	but	CCONJ
ajis02-203	155	8	support	support	NOUN
ajis02-203	155	9	from	from	ADP
ajis02-203	155	10	the	the	DET
ajis02-203	155	11	staff	staff	NOUN
ajis02-203	155	12	meant	mean	VERB
ajis02-203	155	13	they	they	PRON
ajis02-203	155	14	failed	fail	VERB
ajis02-203	155	15	.	.	PUNCT
ajis02-203	156	1	jo	jo	PROPN
ajis02-203	156	2	jo	jo	PROPN
ajis02-203	156	3	is	be	AUX
ajis02-203	156	4	in	in	ADP
ajis02-203	156	5	her	her	PRON
ajis02-203	156	6	30	30	NUM
ajis02-203	156	7	's	's	PART
ajis02-203	156	8	and	and	CCONJ
ajis02-203	156	9	during	during	ADP
ajis02-203	156	10	the	the	DET
ajis02-203	156	11	months	month	NOUN
ajis02-203	156	12	of	of	ADP
ajis02-203	156	13	this	this	DET
ajis02-203	156	14	study	study	NOUN
ajis02-203	156	15	,	,	PUNCT
ajis02-203	156	16	worked	work	VERB
ajis02-203	156	17	in	in	ADP
ajis02-203	156	18	two	two	NUM
ajis02-203	156	19	call	call	NOUN
ajis02-203	156	20	centres	centre	NOUN
ajis02-203	156	21	dealing	deal	VERB
ajis02-203	156	22	with	with	ADP
ajis02-203	156	23	the	the	DET
ajis02-203	156	24	public	public	NOUN
ajis02-203	156	25	and	and	CCONJ
ajis02-203	156	26	distributing	distribute	VERB
ajis02-203	156	27	work	work	NOUN
ajis02-203	156	28	to	to	ADP
ajis02-203	156	29	engineers	engineer	NOUN
ajis02-203	156	30	.	.	PUNCT
ajis02-203	157	1	jo	jo	PROPN
ajis02-203	157	2	also	also	ADV
ajis02-203	157	3	studied	study	VERB
ajis02-203	157	4	part	part	NOUN
ajis02-203	157	5	-	-	PUNCT
ajis02-203	157	6	time	time	NOUN
ajis02-203	157	7	for	for	ADP
ajis02-203	157	8	a	a	DET
ajis02-203	157	9	postgraduate	postgraduate	NOUN
ajis02-203	157	10	diploma	diploma	NOUN
ajis02-203	157	11	in	in	ADP
ajis02-203	157	12	business	business	NOUN
ajis02-203	157	13	and	and	CCONJ
ajis02-203	157	14	it	it	PRON
ajis02-203	157	15	and	and	CCONJ
ajis02-203	157	16	would	would	AUX
ajis02-203	157	17	get	get	AUX
ajis02-203	157	18	annoyed	annoy	VERB
ajis02-203	157	19	with	with	ADP
ajis02-203	157	20	the	the	DET
ajis02-203	157	21	'	'	PUNCT
ajis02-203	157	22	management	management	NOUN
ajis02-203	157	23	clap	clap	NOUN
ajis02-203	157	24	-	-	PUNCT
ajis02-203	157	25	trap	trap	NOUN
ajis02-203	157	26	'	'	PUNCT
ajis02-203	157	27	on	on	ADP
ajis02-203	157	28	the	the	DET
ajis02-203	157	29	course	course	NOUN
ajis02-203	157	30	that	that	PRON
ajis02-203	157	31	was	be	AUX
ajis02-203	157	32	hot	hot	ADJ
ajis02-203	157	33	on	on	ADP
ajis02-203	157	34	it	it	PRON
ajis02-203	157	35	strategy	strategy	NOUN
ajis02-203	157	36	for	for	ADP
ajis02-203	157	37	competitive	competitive	ADJ
ajis02-203	157	38	advantage	advantage	NOUN
ajis02-203	157	39	but	but	CCONJ
ajis02-203	157	40	cool	cool	ADJ
ajis02-203	157	41	on	on	ADP
ajis02-203	157	42	understanding	understand	VERB
ajis02-203	157	43	the	the	DET
ajis02-203	157	44	realities	reality	NOUN
ajis02-203	157	45	for	for	ADP
ajis02-203	157	46	low	low	ADJ
ajis02-203	157	47	paid	pay	VERB
ajis02-203	157	48	call	call	NOUN
ajis02-203	157	49	centre	centre	NOUN
ajis02-203	157	50	workers	worker	NOUN
ajis02-203	157	51	.	.	PUNCT
ajis02-203	158	1	after	after	ADP
ajis02-203	158	2	18	18	NUM
ajis02-203	158	3	months	month	NOUN
ajis02-203	158	4	,	,	PUNCT
ajis02-203	158	5	jo	jo	PROPN
ajis02-203	158	6	suffered	suffer	VERB
ajis02-203	158	7	169	169	NUM
ajis02-203	158	8	stress	stress	NOUN
ajis02-203	158	9	and	and	CCONJ
ajis02-203	158	10	burn	burn	VERB
ajis02-203	158	11	-	-	PUNCT
ajis02-203	158	12	out	out	NOUN
ajis02-203	158	13	driven	drive	VERB
ajis02-203	158	14	by	by	ADP
ajis02-203	158	15	the	the	DET
ajis02-203	158	16	acd	acd	NOUN
ajis02-203	158	17	systems	system	NOUN
ajis02-203	158	18	,	,	PUNCT
ajis02-203	158	19	lack	lack	NOUN
ajis02-203	158	20	of	of	ADP
ajis02-203	158	21	control	control	NOUN
ajis02-203	158	22	,	,	PUNCT
ajis02-203	158	23	remote	remote	ADJ
ajis02-203	158	24	listening	listening	NOUN
ajis02-203	158	25	,	,	PUNCT
ajis02-203	158	26	abusive	abusive	ADJ
ajis02-203	158	27	customers	customer	NOUN
ajis02-203	158	28	and	and	CCONJ
ajis02-203	158	29	low	low	ADJ
ajis02-203	158	30	pay	pay	NOUN
ajis02-203	158	31	.	.	PUNCT
ajis02-203	159	1	'	'	PUNCT
ajis02-203	159	2	i	i	PRON
ajis02-203	159	3	hated	hate	VERB
ajis02-203	159	4	being	be	AUX
ajis02-203	159	5	happy	happy	ADJ
ajis02-203	159	6	,	,	PUNCT
ajis02-203	159	7	happy	happy	ADJ
ajis02-203	159	8	,	,	PUNCT
ajis02-203	159	9	happy	happy	ADJ
ajis02-203	159	10	all	all	DET
ajis02-203	159	11	the	the	DET
ajis02-203	159	12	time	time	NOUN
ajis02-203	159	13	the	the	DET
ajis02-203	159	14	voice	voice	NOUN
ajis02-203	159	15	with	with	ADP
ajis02-203	159	16	a	a	DET
ajis02-203	159	17	smile	smile	NOUN
ajis02-203	159	18	'	'	PUNCT
ajis02-203	159	19	.	.	PUNCT
ajis02-203	160	1	call	call	VERB
ajis02-203	160	2	centre	centre	NOUN
ajis02-203	160	3	workers	worker	NOUN
ajis02-203	160	4	today	today	NOUN
ajis02-203	160	5	often	often	ADV
ajis02-203	160	6	face	face	VERB
ajis02-203	160	7	periods	period	NOUN
ajis02-203	160	8	when	when	SCONJ
ajis02-203	160	9	they	they	PRON
ajis02-203	160	10	ca	can	AUX
ajis02-203	160	11	n't	not	PART
ajis02-203	160	12	stop	stop	VERB
ajis02-203	160	13	crying	cry	VERB
ajis02-203	160	14	and	and	CCONJ
ajis02-203	160	15	exhibit	exhibit	VERB
ajis02-203	160	16	other	other	ADJ
ajis02-203	160	17	symptoms	symptom	NOUN
ajis02-203	160	18	of	of	ADP
ajis02-203	160	19	stress	stress	NOUN
ajis02-203	160	20	.	.	PUNCT
ajis02-203	161	1	jo	jo	PROPN
ajis02-203	161	2	remembers	remember	VERB
ajis02-203	161	3	with	with	ADP
ajis02-203	161	4	amusement	amusement	NOUN
ajis02-203	161	5	all	all	DET
ajis02-203	161	6	the	the	DET
ajis02-203	161	7	statistics	statistic	NOUN
ajis02-203	161	8	that	that	PRON
ajis02-203	161	9	were	be	AUX
ajis02-203	161	10	kept	keep	VERB
ajis02-203	161	11	and	and	CCONJ
ajis02-203	161	12	all	all	DET
ajis02-203	161	13	the	the	DET
ajis02-203	161	14	codes	code	NOUN
ajis02-203	161	15	they	they	PRON
ajis02-203	161	16	had	have	VERB
ajis02-203	161	17	to	to	PART
ajis02-203	161	18	use	use	VERB
ajis02-203	161	19	,	,	PUNCT
ajis02-203	161	20	'	'	PUNCT
ajis02-203	161	21	there	there	PRON
ajis02-203	161	22	was	be	VERB
ajis02-203	161	23	even	even	ADV
ajis02-203	161	24	a	a	DET
ajis02-203	161	25	code	code	NOUN
ajis02-203	161	26	for	for	ADP
ajis02-203	161	27	running	run	VERB
ajis02-203	161	28	to	to	ADP
ajis02-203	161	29	the	the	DET
ajis02-203	161	30	restroom	restroom	NOUN
ajis02-203	161	31	in	in	ADP
ajis02-203	161	32	tears	tear	NOUN
ajis02-203	161	33	because	because	SCONJ
ajis02-203	161	34	of	of	ADP
ajis02-203	161	35	stress	stress	NOUN
ajis02-203	161	36	'	'	PUNCT
ajis02-203	161	37	.	.	PUNCT
ajis02-203	162	1	jo	jo	PROPN
ajis02-203	162	2	loved	love	VERB
ajis02-203	162	3	the	the	DET
ajis02-203	162	4	part	part	NOUN
ajis02-203	162	5	of	of	ADP
ajis02-203	162	6	the	the	DET
ajis02-203	162	7	job	job	NOUN
ajis02-203	162	8	that	that	PRON
ajis02-203	162	9	involved	involve	VERB
ajis02-203	162	10	dealing	deal	VERB
ajis02-203	162	11	with	with	ADP
ajis02-203	162	12	people	people	NOUN
ajis02-203	162	13	and	and	CCONJ
ajis02-203	162	14	sorting	sort	VERB
ajis02-203	162	15	problems	problem	NOUN
ajis02-203	162	16	out	out	ADP
ajis02-203	162	17	.	.	PUNCT
ajis02-203	163	1	despite	despite	SCONJ
ajis02-203	163	2	the	the	DET
ajis02-203	163	3	scripts	script	NOUN
ajis02-203	163	4	and	and	CCONJ
ajis02-203	163	5	regulated	regulated	ADJ
ajis02-203	163	6	phraseology	phraseology	NOUN
ajis02-203	163	7	,	,	PUNCT
ajis02-203	163	8	jo	jo	PROPN
ajis02-203	163	9	would	would	AUX
ajis02-203	163	10	refer	refer	VERB
ajis02-203	163	11	customers	customer	NOUN
ajis02-203	163	12	to	to	ADP
ajis02-203	163	13	appropriate	appropriate	ADJ
ajis02-203	163	14	agencies	agency	NOUN
ajis02-203	163	15	that	that	PRON
ajis02-203	163	16	could	could	AUX
ajis02-203	163	17	help	help	VERB
ajis02-203	163	18	with	with	ADP
ajis02-203	163	19	debt	debt	NOUN
ajis02-203	163	20	and	and	CCONJ
ajis02-203	163	21	so	so	ADV
ajis02-203	163	22	on	on	ADV
ajis02-203	163	23	.	.	PUNCT
ajis02-203	164	1	one	one	NUM
ajis02-203	164	2	distressed	distressed	ADJ
ajis02-203	164	3	customer	customer	NOUN
ajis02-203	164	4	had	have	AUX
ajis02-203	164	5	recently	recently	ADV
ajis02-203	164	6	fallen	fall	VERB
ajis02-203	164	7	downstairs	downstairs	ADV
ajis02-203	164	8	but	but	CCONJ
ajis02-203	164	9	was	be	AUX
ajis02-203	164	10	dealing	deal	VERB
ajis02-203	164	11	with	with	ADP
ajis02-203	164	12	an	an	DET
ajis02-203	164	13	upsetting	upsetting	ADJ
ajis02-203	164	14	letter	letter	NOUN
ajis02-203	164	15	relating	relate	VERB
ajis02-203	164	16	to	to	ADP
ajis02-203	164	17	her	her	PRON
ajis02-203	164	18	telephone	telephone	NOUN
ajis02-203	164	19	being	be	AUX
ajis02-203	164	20	cut	cut	VERB
ajis02-203	164	21	off	off	ADP
ajis02-203	164	22	.	.	PUNCT
ajis02-203	165	1	as	as	SCONJ
ajis02-203	165	2	is	be	AUX
ajis02-203	165	3	necessary	necessary	ADJ
ajis02-203	165	4	with	with	ADP
ajis02-203	165	5	customer	customer	NOUN
ajis02-203	165	6	service	service	NOUN
ajis02-203	165	7	occupations	occupation	NOUN
ajis02-203	165	8	,	,	PUNCT
ajis02-203	165	9	in	in	ADP
ajis02-203	165	10	contradiction	contradiction	NOUN
ajis02-203	165	11	to	to	ADP
ajis02-203	165	12	increasing	increase	VERB
ajis02-203	165	13	regulation	regulation	NOUN
ajis02-203	165	14	of	of	ADP
ajis02-203	165	15	all	all	DET
ajis02-203	165	16	aspects	aspect	NOUN
ajis02-203	165	17	of	of	ADP
ajis02-203	165	18	the	the	DET
ajis02-203	165	19	work	work	NOUN
ajis02-203	165	20	that	that	PRON
ajis02-203	165	21	crm	crm	PROPN
ajis02-203	165	22	systems	system	NOUN
ajis02-203	165	23	demand	demand	NOUN
ajis02-203	165	24	,	,	PUNCT
ajis02-203	165	25	workers	worker	NOUN
ajis02-203	165	26	also	also	ADV
ajis02-203	165	27	have	have	VERB
ajis02-203	165	28	to	to	PART
ajis02-203	165	29	have	have	VERB
ajis02-203	165	30	discretion	discretion	NOUN
ajis02-203	165	31	and	and	CCONJ
ajis02-203	165	32	freedom	freedom	NOUN
ajis02-203	165	33	to	to	PART
ajis02-203	165	34	act	act	VERB
ajis02-203	165	35	at	at	ADP
ajis02-203	165	36	times	time	NOUN
ajis02-203	165	37	.	.	PUNCT
ajis02-203	166	1	workers	worker	NOUN
ajis02-203	166	2	can	can	AUX
ajis02-203	166	3	not	not	PART
ajis02-203	166	4	be	be	AUX
ajis02-203	166	5	completely	completely	ADV
ajis02-203	166	6	manipulated	manipulate	VERB
ajis02-203	166	7	to	to	PART
ajis02-203	166	8	adhere	adhere	VERB
ajis02-203	166	9	to	to	ADP
ajis02-203	166	10	configured	configure	VERB
ajis02-203	166	11	scripts	script	NOUN
ajis02-203	166	12	.	.	PUNCT
ajis02-203	167	1	jo	jo	PROPN
ajis02-203	167	2	stopped	stop	VERB
ajis02-203	167	3	the	the	DET
ajis02-203	167	4	process	process	NOUN
ajis02-203	167	5	that	that	PRON
ajis02-203	167	6	should	should	AUX
ajis02-203	167	7	have	have	AUX
ajis02-203	167	8	resulted	result	VERB
ajis02-203	167	9	in	in	ADP
ajis02-203	167	10	cutting	cut	VERB
ajis02-203	167	11	the	the	DET
ajis02-203	167	12	phone	phone	NOUN
ajis02-203	167	13	line	line	NOUN
ajis02-203	167	14	of	of	ADP
ajis02-203	167	15	the	the	DET
ajis02-203	167	16	customer	customer	NOUN
ajis02-203	167	17	and	and	CCONJ
ajis02-203	167	18	instead	instead	ADV
ajis02-203	167	19	rang	ring	VERB
ajis02-203	167	20	a	a	DET
ajis02-203	167	21	relative	relative	NOUN
ajis02-203	167	22	and	and	CCONJ
ajis02-203	167	23	ambulance	ambulance	NOUN
ajis02-203	167	24	.	.	PUNCT
ajis02-203	168	1	for	for	ADP
ajis02-203	168	2	this	this	PRON
ajis02-203	168	3	she	she	PRON
ajis02-203	168	4	gained	gain	VERB
ajis02-203	168	5	a	a	DET
ajis02-203	168	6	company	company	NOUN
ajis02-203	168	7	'	'	PART
ajis02-203	168	8	heroism	heroism	NOUN
ajis02-203	168	9	'	'	PUNCT
ajis02-203	168	10	award	award	NOUN
ajis02-203	168	11	.	.	PUNCT
ajis02-203	169	1	community	community	NOUN
ajis02-203	169	2	and	and	CCONJ
ajis02-203	169	3	solidarity	solidarity	PROPN
ajis02-203	169	4	a	a	DET
ajis02-203	169	5	recent	recent	ADJ
ajis02-203	169	6	trades	trade	NOUN
ajis02-203	169	7	union	union	PROPN
ajis02-203	169	8	congress	congress	PROPN
ajis02-203	169	9	(	(	PUNCT
ajis02-203	169	10	tuc	tuc	NOUN
ajis02-203	169	11	)	)	PUNCT
ajis02-203	169	12	report	report	NOUN
ajis02-203	169	13	catalogues	catalogue	VERB
ajis02-203	169	14	problems	problem	NOUN
ajis02-203	169	15	in	in	ADP
ajis02-203	169	16	call	call	NOUN
ajis02-203	169	17	centres	centre	NOUN
ajis02-203	169	18	(	(	PUNCT
ajis02-203	169	19	tuc	tuc	NOUN
ajis02-203	169	20	2001	2001	NUM
ajis02-203	169	21	)	)	PUNCT
ajis02-203	169	22	.	.	PUNCT
ajis02-203	170	1	these	these	PRON
ajis02-203	170	2	included	include	VERB
ajis02-203	170	3	workers	worker	NOUN
ajis02-203	170	4	victimised	victimise	VERB
ajis02-203	170	5	if	if	SCONJ
ajis02-203	170	6	they	they	PRON
ajis02-203	170	7	join	join	VERB
ajis02-203	170	8	a	a	DET
ajis02-203	170	9	union	union	NOUN
ajis02-203	170	10	,	,	PUNCT
ajis02-203	170	11	lack	lack	NOUN
ajis02-203	170	12	of	of	ADP
ajis02-203	170	13	toilet	toilet	NOUN
ajis02-203	170	14	and	and	CCONJ
ajis02-203	170	15	other	other	ADJ
ajis02-203	170	16	breaks	break	NOUN
ajis02-203	170	17	,	,	PUNCT
ajis02-203	170	18	increased	increase	VERB
ajis02-203	170	19	health	health	NOUN
ajis02-203	170	20	problems	problem	NOUN
ajis02-203	170	21	of	of	ADP
ajis02-203	170	22	'	'	PUNCT
ajis02-203	170	23	acoustic	acoustic	ADJ
ajis02-203	170	24	shock	shock	NOUN
ajis02-203	170	25	'	'	PUNCT
ajis02-203	170	26	that	that	PRON
ajis02-203	170	27	are	be	AUX
ajis02-203	170	28	freak	freak	NOUN
ajis02-203	170	29	sound	sound	NOUN
ajis02-203	170	30	bursts	burst	NOUN
ajis02-203	170	31	on	on	ADP
ajis02-203	170	32	telephone	telephone	NOUN
ajis02-203	170	33	headsets	headset	NOUN
ajis02-203	170	34	,	,	PUNCT
ajis02-203	170	35	leaving	leave	VERB
ajis02-203	170	36	victims	victim	NOUN
ajis02-203	170	37	in	in	ADP
ajis02-203	170	38	severe	severe	ADJ
ajis02-203	170	39	pain	pain	NOUN
ajis02-203	170	40	with	with	ADP
ajis02-203	170	41	loss	loss	NOUN
ajis02-203	170	42	of	of	ADP
ajis02-203	170	43	short	short	ADJ
ajis02-203	170	44	term	term	NOUN
ajis02-203	170	45	memory	memory	NOUN
ajis02-203	170	46	.	.	PUNCT
ajis02-203	171	1	our	our	PRON
ajis02-203	171	2	stories	story	NOUN
ajis02-203	171	3	were	be	AUX
ajis02-203	171	4	not	not	PART
ajis02-203	171	5	all	all	ADV
ajis02-203	171	6	grim	grim	ADJ
ajis02-203	171	7	however	however	ADV
ajis02-203	171	8	.	.	PUNCT
ajis02-203	172	1	a	a	DET
ajis02-203	172	2	lot	lot	NOUN
ajis02-203	172	3	of	of	ADP
ajis02-203	172	4	solidarity	solidarity	NOUN
ajis02-203	172	5	and	and	CCONJ
ajis02-203	172	6	community	community	NOUN
ajis02-203	172	7	feeling	feeling	NOUN
ajis02-203	172	8	arose	arise	VERB
ajis02-203	172	9	among	among	ADP
ajis02-203	172	10	the	the	DET
ajis02-203	172	11	call	call	NOUN
ajis02-203	172	12	centre	centre	NOUN
ajis02-203	172	13	workers	worker	NOUN
ajis02-203	172	14	in	in	ADP
ajis02-203	172	15	our	our	PRON
ajis02-203	172	16	study	study	NOUN
ajis02-203	172	17	.	.	PUNCT
ajis02-203	173	1	someone	someone	PRON
ajis02-203	173	2	was	be	AUX
ajis02-203	173	3	burgled	burgle	VERB
ajis02-203	173	4	and	and	CCONJ
ajis02-203	173	5	they	they	PRON
ajis02-203	173	6	had	have	VERB
ajis02-203	173	7	a	a	DET
ajis02-203	173	8	collection	collection	NOUN
ajis02-203	173	9	to	to	PART
ajis02-203	173	10	replace	replace	VERB
ajis02-203	173	11	items	item	NOUN
ajis02-203	173	12	.	.	PUNCT
ajis02-203	174	1	cakes	cake	NOUN
ajis02-203	174	2	were	be	AUX
ajis02-203	174	3	baked	bake	VERB
ajis02-203	174	4	for	for	ADP
ajis02-203	174	5	birthdays	birthday	NOUN
ajis02-203	174	6	.	.	PUNCT
ajis02-203	175	1	one	one	NUM
ajis02-203	175	2	bonus	bonus	NOUN
ajis02-203	175	3	for	for	ADP
ajis02-203	175	4	surpassing	surpass	VERB
ajis02-203	175	5	sales	sale	NOUN
ajis02-203	175	6	levels	level	NOUN
ajis02-203	175	7	was	be	AUX
ajis02-203	175	8	the	the	DET
ajis02-203	175	9	issuing	issuing	NOUN
ajis02-203	175	10	of	of	ADP
ajis02-203	175	11	supermarket	supermarket	NOUN
ajis02-203	175	12	vouchers	voucher	NOUN
ajis02-203	175	13	.	.	PUNCT
ajis02-203	176	1	bradley	bradley	PROPN
ajis02-203	176	2	won	win	VERB
ajis02-203	176	3	£	£	SYM
ajis02-203	176	4	400	400	NUM
ajis02-203	176	5	worth	worth	NOUN
ajis02-203	176	6	of	of	ADP
ajis02-203	176	7	vouchers	voucher	NOUN
ajis02-203	176	8	in	in	ADP
ajis02-203	176	9	a	a	DET
ajis02-203	176	10	national	national	ADJ
ajis02-203	176	11	sales	sale	NOUN
ajis02-203	176	12	competition	competition	NOUN
ajis02-203	176	13	,	,	PUNCT
ajis02-203	176	14	although	although	SCONJ
ajis02-203	176	15	he	he	PRON
ajis02-203	176	16	admitted	admit	VERB
ajis02-203	176	17	privately	privately	ADV
ajis02-203	176	18	that	that	SCONJ
ajis02-203	176	19	this	this	PRON
ajis02-203	176	20	had	have	AUX
ajis02-203	176	21	been	be	AUX
ajis02-203	176	22	achieved	achieve	VERB
ajis02-203	176	23	by	by	ADP
ajis02-203	176	24	adding	add	VERB
ajis02-203	176	25	items	item	NOUN
ajis02-203	176	26	to	to	ADP
ajis02-203	176	27	customer	customer	NOUN
ajis02-203	176	28	bills	bill	NOUN
ajis02-203	176	29	and	and	CCONJ
ajis02-203	176	30	waiting	wait	VERB
ajis02-203	176	31	for	for	ADP
ajis02-203	176	32	complaints	complaint	NOUN
ajis02-203	176	33	later	later	ADV
ajis02-203	176	34	!	!	PUNCT
ajis02-203	177	1	if	if	SCONJ
ajis02-203	177	2	workers	worker	NOUN
ajis02-203	177	3	were	be	AUX
ajis02-203	177	4	hard	hard	ADJ
ajis02-203	177	5	up	up	ADP
ajis02-203	177	6	for	for	ADP
ajis02-203	177	7	cash	cash	NOUN
ajis02-203	177	8	,	,	PUNCT
ajis02-203	177	9	these	these	DET
ajis02-203	177	10	vouchers	voucher	NOUN
ajis02-203	177	11	were	be	AUX
ajis02-203	177	12	exchanged	exchange	VERB
ajis02-203	177	13	for	for	ADP
ajis02-203	177	14	a	a	DET
ajis02-203	177	15	cash	cash	NOUN
ajis02-203	177	16	value	value	NOUN
ajis02-203	177	17	and	and	CCONJ
ajis02-203	177	18	on	on	ADP
ajis02-203	177	19	this	this	DET
ajis02-203	177	20	basis	basis	NOUN
ajis02-203	177	21	bradley	bradley	NOUN
ajis02-203	177	22	managed	manage	VERB
ajis02-203	177	23	to	to	PART
ajis02-203	177	24	buy	buy	VERB
ajis02-203	177	25	a	a	DET
ajis02-203	177	26	plane	plane	NOUN
ajis02-203	177	27	ticket	ticket	NOUN
ajis02-203	177	28	to	to	ADP
ajis02-203	177	29	jamaica	jamaica	PROPN
ajis02-203	177	30	.	.	PUNCT
ajis02-203	178	1	management	management	NOUN
ajis02-203	178	2	methods	method	NOUN
ajis02-203	178	3	often	often	ADV
ajis02-203	178	4	intimidated	intimidate	VERB
ajis02-203	178	5	,	,	PUNCT
ajis02-203	178	6	yet	yet	CCONJ
ajis02-203	178	7	solidarity	solidarity	PROPN
ajis02-203	178	8	helped	help	VERB
ajis02-203	178	9	in	in	ADP
ajis02-203	178	10	many	many	ADJ
ajis02-203	178	11	cases	case	NOUN
ajis02-203	178	12	.	.	PUNCT
ajis02-203	179	1	in	in	ADP
ajis02-203	179	2	one	one	NUM
ajis02-203	179	3	team	team	NOUN
ajis02-203	179	4	,	,	PUNCT
ajis02-203	179	5	a	a	DET
ajis02-203	179	6	number	number	NOUN
ajis02-203	179	7	moved	move	VERB
ajis02-203	179	8	from	from	ADP
ajis02-203	179	9	agency	agency	NOUN
ajis02-203	179	10	work	work	NOUN
ajis02-203	179	11	to	to	ADP
ajis02-203	179	12	permanent	permanent	ADJ
ajis02-203	179	13	contracts	contract	NOUN
ajis02-203	179	14	but	but	CCONJ
ajis02-203	179	15	management	management	NOUN
ajis02-203	179	16	wanted	want	VERB
ajis02-203	179	17	to	to	PART
ajis02-203	179	18	impose	impose	VERB
ajis02-203	179	19	poorer	poor	ADJ
ajis02-203	179	20	working	working	NOUN
ajis02-203	179	21	conditions	condition	NOUN
ajis02-203	179	22	.	.	PUNCT
ajis02-203	180	1	the	the	DET
ajis02-203	180	2	whole	whole	ADJ
ajis02-203	180	3	team	team	NOUN
ajis02-203	180	4	took	take	VERB
ajis02-203	180	5	off	off	ADP
ajis02-203	180	6	their	their	PRON
ajis02-203	180	7	headsets	headset	NOUN
ajis02-203	180	8	and	and	CCONJ
ajis02-203	180	9	refused	refuse	VERB
ajis02-203	180	10	to	to	PART
ajis02-203	180	11	work	work	VERB
ajis02-203	180	12	.	.	PUNCT
ajis02-203	181	1	in	in	ADP
ajis02-203	181	2	a	a	DET
ajis02-203	181	3	short	short	ADJ
ajis02-203	181	4	time	time	NOUN
ajis02-203	181	5	,	,	PUNCT
ajis02-203	181	6	old	old	ADJ
ajis02-203	181	7	conditions	condition	NOUN
ajis02-203	181	8	were	be	AUX
ajis02-203	181	9	restored	restore	VERB
ajis02-203	181	10	.	.	PUNCT
ajis02-203	182	1	workers	worker	NOUN
ajis02-203	182	2	would	would	AUX
ajis02-203	182	3	'	'	PUNCT
ajis02-203	182	4	look	look	VERB
ajis02-203	182	5	out	out	ADP
ajis02-203	182	6	'	'	PUNCT
ajis02-203	182	7	for	for	ADP
ajis02-203	182	8	each	each	DET
ajis02-203	182	9	other	other	ADJ
ajis02-203	182	10	.	.	PUNCT
ajis02-203	183	1	workers	worker	NOUN
ajis02-203	183	2	would	would	AUX
ajis02-203	183	3	use	use	VERB
ajis02-203	183	4	'	'	PUNCT
ajis02-203	183	5	non	non	ADJ
ajis02-203	183	6	-	-	ADJ
ajis02-203	183	7	verbal	verbal	ADJ
ajis02-203	183	8	communication	communication	NOUN
ajis02-203	183	9	'	'	PUNCT
ajis02-203	183	10	to	to	PART
ajis02-203	183	11	indicate	indicate	VERB
ajis02-203	183	12	to	to	ADP
ajis02-203	183	13	others	other	NOUN
ajis02-203	183	14	that	that	SCONJ
ajis02-203	183	15	they	they	PRON
ajis02-203	183	16	were	be	AUX
ajis02-203	183	17	dealing	deal	VERB
ajis02-203	183	18	with	with	ADP
ajis02-203	183	19	an	an	DET
ajis02-203	183	20	abusive	abusive	ADJ
ajis02-203	183	21	customer	customer	NOUN
ajis02-203	183	22	or	or	CCONJ
ajis02-203	183	23	difficult	difficult	ADJ
ajis02-203	183	24	call	call	NOUN
ajis02-203	183	25	.	.	PUNCT
ajis02-203	184	1	friends	friend	NOUN
ajis02-203	184	2	would	would	AUX
ajis02-203	184	3	then	then	ADV
ajis02-203	184	4	also	also	ADV
ajis02-203	184	5	listen	listen	VERB
ajis02-203	184	6	in	in	ADP
ajis02-203	184	7	to	to	ADP
ajis02-203	184	8	the	the	DET
ajis02-203	184	9	call	call	NOUN
ajis02-203	184	10	to	to	PART
ajis02-203	184	11	give	give	VERB
ajis02-203	184	12	help	help	NOUN
ajis02-203	184	13	and	and	CCONJ
ajis02-203	184	14	solidarity	solidarity	VERB
ajis02-203	184	15	and	and	CCONJ
ajis02-203	184	16	lessen	lessen	VERB
ajis02-203	184	17	the	the	DET
ajis02-203	184	18	stress	stress	NOUN
ajis02-203	184	19	.	.	PUNCT
ajis02-203	185	1	this	this	DET
ajis02-203	185	2	showing	showing	NOUN
ajis02-203	185	3	of	of	ADP
ajis02-203	185	4	solidarity	solidarity	NOUN
ajis02-203	185	5	is	be	AUX
ajis02-203	185	6	again	again	ADV
ajis02-203	185	7	not	not	PART
ajis02-203	185	8	confined	confine	VERB
ajis02-203	185	9	to	to	PART
ajis02-203	185	10	call	call	VERB
ajis02-203	185	11	centre	centre	NOUN
ajis02-203	185	12	work	work	NOUN
ajis02-203	185	13	in	in	ADP
ajis02-203	185	14	the	the	DET
ajis02-203	185	15	21st	21st	ADJ
ajis02-203	185	16	century	century	NOUN
ajis02-203	185	17	.	.	PUNCT
ajis02-203	186	1	tom	tom	PROPN
ajis02-203	186	2	standage	standage	PROPN
ajis02-203	186	3	has	have	AUX
ajis02-203	186	4	written	write	VERB
ajis02-203	186	5	about	about	ADP
ajis02-203	186	6	the	the	DET
ajis02-203	186	7	development	development	NOUN
ajis02-203	186	8	of	of	ADP
ajis02-203	186	9	the	the	DET
ajis02-203	186	10	'	'	PUNCT
ajis02-203	186	11	victorian	victorian	ADJ
ajis02-203	186	12	internet	internet	NOUN
ajis02-203	186	13	'	'	PUNCT
ajis02-203	186	14	namely	namely	ADV
ajis02-203	186	15	the	the	DET
ajis02-203	186	16	telegraph	telegraph	NOUN
ajis02-203	186	17	system	system	NOUN
ajis02-203	186	18	in	in	ADP
ajis02-203	186	19	the	the	DET
ajis02-203	186	20	19th	19th	ADJ
ajis02-203	186	21	century	century	NOUN
ajis02-203	186	22	:	:	PUNCT
ajis02-203	186	23	'	'	PUNCT
ajis02-203	186	24	during	during	ADP
ajis02-203	186	25	quiet	quiet	ADJ
ajis02-203	186	26	periods	period	NOUN
ajis02-203	186	27	on	on	ADP
ajis02-203	186	28	-	-	PUNCT
ajis02-203	186	29	line	line	NOUN
ajis02-203	186	30	interaction	interaction	NOUN
ajis02-203	186	31	really	really	ADV
ajis02-203	186	32	got	get	AUX
ajis02-203	186	33	going	go	VERB
ajis02-203	186	34	with	with	ADP
ajis02-203	186	35	stories	story	NOUN
ajis02-203	186	36	,	,	PUNCT
ajis02-203	186	37	gossip	gossip	NOUN
ajis02-203	186	38	,	,	PUNCT
ajis02-203	186	39	jokes	joke	NOUN
ajis02-203	186	40	etc	etc	X
ajis02-203	186	41	circulating	circulate	VERB
ajis02-203	186	42	along	along	ADP
ajis02-203	186	43	the	the	DET
ajis02-203	186	44	wires	wire	NOUN
ajis02-203	186	45	.	.	PUNCT
ajis02-203	187	1	on	on	ADP
ajis02-203	187	2	one	one	NUM
ajis02-203	187	3	occasion	occasion	NOUN
ajis02-203	187	4	an	an	DET
ajis02-203	187	5	out	out	ADV
ajis02-203	187	6	-	-	PUNCT
ajis02-203	187	7	of	of	ADP
ajis02-203	187	8	-	-	PUNCT
ajis02-203	187	9	hours	hour	NOUN
ajis02-203	187	10	meeting	meeting	NOUN
ajis02-203	187	11	was	be	AUX
ajis02-203	187	12	held	hold	VERB
ajis02-203	187	13	between	between	ADP
ajis02-203	187	14	boston	boston	PROPN
ajis02-203	187	15	and	and	CCONJ
ajis02-203	187	16	maine	maine	PROPN
ajis02-203	187	17	attended	attend	VERB
ajis02-203	187	18	by	by	ADP
ajis02-203	187	19	hundreds	hundred	NOUN
ajis02-203	187	20	of	of	ADP
ajis02-203	187	21	operators	operator	NOUN
ajis02-203	187	22	in	in	ADP
ajis02-203	187	23	33	33	NUM
ajis02-203	187	24	offices	office	NOUN
ajis02-203	187	25	along	along	ADP
ajis02-203	187	26	700	700	NUM
ajis02-203	187	27	miles	mile	NOUN
ajis02-203	187	28	.	.	PUNCT
ajis02-203	188	1	each	each	DET
ajis02-203	188	2	speaker	speaker	NOUN
ajis02-203	188	3	tapped	tap	VERB
ajis02-203	188	4	out	out	ADP
ajis02-203	188	5	their	their	PRON
ajis02-203	188	6	views	view	NOUN
ajis02-203	188	7	in	in	ADP
ajis02-203	188	8	morse	morse	PROPN
ajis02-203	188	9	code	code	NOUN
ajis02-203	188	10	and	and	CCONJ
ajis02-203	188	11	all	all	DET
ajis02-203	188	12	the	the	DET
ajis02-203	188	13	offices	office	NOUN
ajis02-203	188	14	received	receive	VERB
ajis02-203	188	15	the	the	DET
ajis02-203	188	16	remarks	remark	NOUN
ajis02-203	188	17	at	at	ADP
ajis02-203	188	18	the	the	DET
ajis02-203	188	19	same	same	ADJ
ajis02-203	188	20	time	time	NOUN
ajis02-203	188	21	'	'	PUNCT
ajis02-203	188	22	annihilating	annihilate	VERB
ajis02-203	188	23	space	space	NOUN
ajis02-203	188	24	and	and	CCONJ
ajis02-203	188	25	time	time	NOUN
ajis02-203	188	26	and	and	CCONJ
ajis02-203	188	27	bringing	bring	VERB
ajis02-203	188	28	together	together	ADV
ajis02-203	188	29	the	the	DET
ajis02-203	188	30	different	different	ADJ
ajis02-203	188	31	parties	party	NOUN
ajis02-203	188	32	....	....	PUNCT
ajis02-203	188	33	as	as	SCONJ
ajis02-203	188	34	though	though	SCONJ
ajis02-203	188	35	they	they	PRON
ajis02-203	188	36	were	be	AUX
ajis02-203	188	37	in	in	ADP
ajis02-203	188	38	the	the	DET
ajis02-203	188	39	same	same	ADJ
ajis02-203	188	40	room	room	NOUN
ajis02-203	188	41	"	"	PUNCT
ajis02-203	188	42	(	(	PUNCT
ajis02-203	188	43	standage	standage	NOUN
ajis02-203	188	44	1998	1998	NUM
ajis02-203	188	45	pi25	pi25	PROPN
ajis02-203	188	46	)	)	PUNCT
ajis02-203	188	47	.	.	PUNCT
ajis02-203	189	1	during	during	ADP
ajis02-203	189	2	the	the	DET
ajis02-203	189	3	time	time	NOUN
ajis02-203	189	4	of	of	ADP
ajis02-203	189	5	our	our	PRON
ajis02-203	189	6	study	study	NOUN
ajis02-203	189	7	,	,	PUNCT
ajis02-203	189	8	there	there	PRON
ajis02-203	189	9	was	be	VERB
ajis02-203	189	10	a	a	DET
ajis02-203	189	11	major	major	ADJ
ajis02-203	189	12	official	official	ADJ
ajis02-203	189	13	strike	strike	NOUN
ajis02-203	189	14	against	against	ADP
ajis02-203	189	15	bullying	bully	VERB
ajis02-203	189	16	in	in	ADP
ajis02-203	189	17	one	one	NUM
ajis02-203	189	18	of	of	ADP
ajis02-203	189	19	the	the	DET
ajis02-203	189	20	organizations	organization	NOUN
ajis02-203	189	21	.	.	PUNCT
ajis02-203	190	1	this	this	PRON
ajis02-203	190	2	precipitated	precipitate	VERB
ajis02-203	190	3	the	the	DET
ajis02-203	190	4	tuc	tuc	NOUN
ajis02-203	190	5	and	and	CCONJ
ajis02-203	190	6	call	call	VERB
ajis02-203	190	7	centre	centre	NOUN
ajis02-203	190	8	organizations	organization	NOUN
ajis02-203	190	9	to	to	PART
ajis02-203	190	10	consider	consider	VERB
ajis02-203	190	11	good	good	ADJ
ajis02-203	190	12	practice	practice	NOUN
ajis02-203	190	13	and	and	CCONJ
ajis02-203	190	14	a	a	DET
ajis02-203	190	15	more	more	ADV
ajis02-203	190	16	ethical	ethical	ADJ
ajis02-203	190	17	future	future	NOUN
ajis02-203	190	18	(	(	PUNCT
ajis02-203	190	19	tuc	tuc	NOUN
ajis02-203	190	20	2001	2001	NUM
ajis02-203	190	21	)	)	PUNCT
ajis02-203	190	22	.	.	PUNCT
ajis02-203	191	1	call	call	NOUN
ajis02-203	191	2	centres	centre	NOUN
ajis02-203	191	3	alternative	alternative	ADJ
ajis02-203	191	4	futures	future	NOUN
ajis02-203	191	5	frenkel	frenkel	X
ajis02-203	191	6	et	et	PROPN
ajis02-203	191	7	al	al	PROPN
ajis02-203	191	8	(	(	PUNCT
ajis02-203	191	9	1999	1999	NUM
ajis02-203	191	10	)	)	PUNCT
ajis02-203	191	11	identifies	identify	VERB
ajis02-203	191	12	two	two	NUM
ajis02-203	191	13	contrasting	contrast	VERB
ajis02-203	191	14	images	image	NOUN
ajis02-203	191	15	of	of	ADP
ajis02-203	191	16	call	call	NOUN
ajis02-203	191	17	centres	centre	NOUN
ajis02-203	191	18	work	work	NOUN
ajis02-203	191	19	.	.	PUNCT
ajis02-203	192	1	workers	worker	NOUN
ajis02-203	192	2	are	be	AUX
ajis02-203	192	3	regimented	regiment	VERB
ajis02-203	192	4	,	,	PUNCT
ajis02-203	192	5	routinized	routinized	ADJ
ajis02-203	192	6	,	,	PUNCT
ajis02-203	192	7	and	and	CCONJ
ajis02-203	192	8	viewed	view	VERB
ajis02-203	192	9	as	as	ADP
ajis02-203	192	10	replaceable	replaceable	ADJ
ajis02-203	192	11	resources	resource	NOUN
ajis02-203	192	12	.	.	PUNCT
ajis02-203	193	1	constant	constant	ADJ
ajis02-203	193	2	surveillance	surveillance	NOUN
ajis02-203	193	3	,	,	PUNCT
ajis02-203	193	4	high	high	ADJ
ajis02-203	193	5	performance	performance	NOUN
ajis02-203	193	6	standards	standard	NOUN
ajis02-203	193	7	,	,	PUNCT
ajis02-203	193	8	programmed	program	VERB
ajis02-203	193	9	learning	learning	NOUN
ajis02-203	193	10	and	and	CCONJ
ajis02-203	193	11	strict	strict	ADJ
ajis02-203	193	12	discipline	discipline	NOUN
ajis02-203	193	13	is	be	AUX
ajis02-203	193	14	the	the	DET
ajis02-203	193	15	norm	norm	NOUN
ajis02-203	193	16	.	.	PUNCT
ajis02-203	194	1	it	it	PRON
ajis02-203	194	2	is	be	AUX
ajis02-203	194	3	emotional	emotional	ADJ
ajis02-203	194	4	labour	labour	NOUN
ajis02-203	194	5	with	with	ADP
ajis02-203	194	6	inadequate	inadequate	ADJ
ajis02-203	194	7	compensation	compensation	NOUN
ajis02-203	194	8	.	.	PUNCT
ajis02-203	195	1	it	it	PRON
ajis02-203	195	2	is	be	AUX
ajis02-203	195	3	coercive	coercive	ADJ
ajis02-203	195	4	and	and	CCONJ
ajis02-203	195	5	enervating	enervate	VERB
ajis02-203	195	6	work	work	NOUN
ajis02-203	195	7	.	.	PUNCT
ajis02-203	196	1	alternatively	alternatively	ADV
ajis02-203	196	2	,	,	PUNCT
ajis02-203	196	3	the	the	DET
ajis02-203	196	4	work	work	NOUN
ajis02-203	196	5	is	be	AUX
ajis02-203	196	6	intrinsically	intrinsically	ADV
ajis02-203	196	7	rewarding	rewarding	ADJ
ajis02-203	196	8	and	and	CCONJ
ajis02-203	196	9	human	human	ADJ
ajis02-203	196	10	resources	resource	NOUN
ajis02-203	196	11	departments	department	NOUN
ajis02-203	196	12	provides	provide	VERB
ajis02-203	196	13	skill	skill	NOUN
ajis02-203	196	14	and	and	CCONJ
ajis02-203	196	15	knowledge	knowledge	NOUN
ajis02-203	196	16	enhancing	enhance	VERB
ajis02-203	196	17	competencies	competency	NOUN
ajis02-203	196	18	that	that	PRON
ajis02-203	196	19	help	help	VERB
ajis02-203	196	20	develop	develop	VERB
ajis02-203	196	21	employee	employee	NOUN
ajis02-203	196	22	's	's	PART
ajis02-203	196	23	careers	career	NOUN
ajis02-203	196	24	.	.	PUNCT
ajis02-203	197	1	the	the	DET
ajis02-203	197	2	work	work	NOUN
ajis02-203	197	3	is	be	AUX
ajis02-203	197	4	enabling	enable	VERB
ajis02-203	197	5	,	,	PUNCT
ajis02-203	197	6	competency	competency	NOUN
ajis02-203	197	7	enhancing	enhancing	NOUN
ajis02-203	197	8	and	and	CCONJ
ajis02-203	197	9	socially	socially	ADV
ajis02-203	197	10	satisfying	satisfying	ADJ
ajis02-203	197	11	.	.	PUNCT
ajis02-203	198	1	tendencies	tendency	NOUN
ajis02-203	198	2	in	in	ADP
ajis02-203	198	3	service	service	NOUN
ajis02-203	198	4	work	work	NOUN
ajis02-203	198	5	suggest	suggest	VERB
ajis02-203	198	6	that	that	SCONJ
ajis02-203	198	7	the	the	DET
ajis02-203	198	8	work	work	NOUN
ajis02-203	198	9	will	will	AUX
ajis02-203	198	10	become	become	VERB
ajis02-203	198	11	more	more	ADV
ajis02-203	198	12	complex	complex	ADJ
ajis02-203	198	13	,	,	PUNCT
ajis02-203	198	14	more	more	ADJ
ajis02-203	198	15	product	product	NOUN
ajis02-203	198	16	variety	variety	NOUN
ajis02-203	198	17	will	will	AUX
ajis02-203	198	18	lead	lead	VERB
ajis02-203	198	19	to	to	ADP
ajis02-203	198	20	policy	policy	NOUN
ajis02-203	198	21	and	and	CCONJ
ajis02-203	198	22	procedural	procedural	ADJ
ajis02-203	198	23	changes	change	NOUN
ajis02-203	198	24	so	so	SCONJ
ajis02-203	198	25	there	there	PRON
ajis02-203	198	26	will	will	AUX
ajis02-203	198	27	be	be	AUX
ajis02-203	198	28	a	a	DET
ajis02-203	198	29	need	need	NOUN
ajis02-203	198	30	for	for	ADP
ajis02-203	198	31	better	well	ADJ
ajis02-203	198	32	access	access	NOUN
ajis02-203	198	33	to	to	ADP
ajis02-203	198	34	information	information	NOUN
ajis02-203	198	35	and	and	CCONJ
ajis02-203	198	36	conversion	conversion	NOUN
ajis02-203	198	37	to	to	ADP
ajis02-203	198	38	useable	useable	ADJ
ajis02-203	198	39	knowledge	knowledge	NOUN
ajis02-203	198	40	.	.	PUNCT
ajis02-203	199	1	greater	great	ADJ
ajis02-203	199	2	emphasis	emphasis	NOUN
ajis02-203	199	3	on	on	ADP
ajis02-203	199	4	sales	sale	NOUN
ajis02-203	199	5	will	will	AUX
ajis02-203	199	6	require	require	VERB
ajis02-203	199	7	better	well	ADJ
ajis02-203	199	8	social	social	ADJ
ajis02-203	199	9	skills	skill	NOUN
ajis02-203	199	10	.	.	PUNCT
ajis02-203	200	1	'	'	PUNCT
ajis02-203	200	2	smart	smart	ADJ
ajis02-203	200	3	technology	technology	NOUN
ajis02-203	200	4	...	...	PUNCT
ajis02-203	200	5	could	could	AUX
ajis02-203	200	6	result	result	VERB
ajis02-203	200	7	in	in	ADP
ajis02-203	200	8	the	the	DET
ajis02-203	200	9	realisation	realisation	NOUN
ajis02-203	200	10	of	of	ADP
ajis02-203	200	11	the	the	DET
ajis02-203	200	12	empowered	empower	VERB
ajis02-203	200	13	front	front	ADJ
ajis02-203	200	14	line	line	NOUN
ajis02-203	200	15	workforce	workforce	NOUN
ajis02-203	200	16	'	'	PUNCT
ajis02-203	200	17	(	(	PUNCT
ajis02-203	200	18	frenkel	frenkel	X
ajis02-203	200	19	et	et	PROPN
ajis02-203	200	20	al	al	PROPN
ajis02-203	200	21	p272	p272	PROPN
ajis02-203	200	22	)	)	PUNCT
ajis02-203	200	23	.	.	PUNCT
ajis02-203	201	1	the	the	DET
ajis02-203	201	2	other	other	ADJ
ajis02-203	201	3	response	response	NOUN
ajis02-203	201	4	could	could	AUX
ajis02-203	201	5	be	be	AUX
ajis02-203	201	6	that	that	PRON
ajis02-203	201	7	service	service	NOUN
ajis02-203	201	8	work	work	NOUN
ajis02-203	201	9	is	be	AUX
ajis02-203	201	10	outsourced	outsource	VERB
ajis02-203	201	11	and	and	CCONJ
ajis02-203	201	12	'	'	PUNCT
ajis02-203	201	13	dumbed	dumbe	VERB
ajis02-203	201	14	down	down	ADV
ajis02-203	201	15	'	'	PUNCT
ajis02-203	201	16	with	with	ADP
ajis02-203	201	17	a	a	DET
ajis02-203	201	18	low	low	ADJ
ajis02-203	201	19	knowledge	knowledge	NOUN
ajis02-203	201	20	,	,	PUNCT
ajis02-203	201	21	low	low	ADJ
ajis02-203	201	22	skill	skill	NOUN
ajis02-203	201	23	strategy	strategy	NOUN
ajis02-203	201	24	pursued	pursue	VERB
ajis02-203	201	25	.	.	PUNCT
ajis02-203	202	1	reliance	reliance	NOUN
ajis02-203	202	2	on	on	ADP
ajis02-203	202	3	technology	technology	NOUN
ajis02-203	202	4	in	in	ADP
ajis02-203	202	5	this	this	DET
ajis02-203	202	6	scenario	scenario	NOUN
ajis02-203	202	7	will	will	AUX
ajis02-203	202	8	lead	lead	VERB
ajis02-203	202	9	to	to	ADP
ajis02-203	202	10	increased	increase	VERB
ajis02-203	202	11	standardisation	standardisation	NOUN
ajis02-203	202	12	.	.	PUNCT
ajis02-203	203	1	this	this	PRON
ajis02-203	203	2	suggests	suggest	VERB
ajis02-203	203	3	increasing	increase	VERB
ajis02-203	203	4	atomisation	atomisation	NOUN
ajis02-203	203	5	and	and	CCONJ
ajis02-203	203	6	high	high	ADJ
ajis02-203	203	7	labour	labour	NOUN
ajis02-203	203	8	turnover	turnover	NOUN
ajis02-203	203	9	(	(	PUNCT
ajis02-203	203	10	frenkel	frenkel	X
ajis02-203	203	11	et	et	NOUN
ajis02-203	203	12	al	al	PROPN
ajis02-203	203	13	1999	1999	NUM
ajis02-203	203	14	)	)	PUNCT
ajis02-203	203	15	.	.	PUNCT
ajis02-203	204	1	indeed	indeed	ADV
ajis02-203	204	2	labour	labour	VERB
ajis02-203	204	3	turnover	turnover	NOUN
ajis02-203	204	4	today	today	NOUN
ajis02-203	204	5	is	be	AUX
ajis02-203	204	6	a	a	DET
ajis02-203	204	7	problem	problem	NOUN
ajis02-203	204	8	.	.	PUNCT
ajis02-203	205	1	organizations	organization	NOUN
ajis02-203	205	2	publicly	publicly	ADV
ajis02-203	205	3	admit	admit	VERB
ajis02-203	205	4	to	to	ADP
ajis02-203	205	5	20/30	20/30	NUM
ajis02-203	205	6	%	%	NOUN
ajis02-203	205	7	but	but	CCONJ
ajis02-203	205	8	privately	privately	ADV
ajis02-203	205	9	admit	admit	VERB
ajis02-203	205	10	it	it	PRON
ajis02-203	205	11	's	be	AUX
ajis02-203	205	12	double	double	ADJ
ajis02-203	205	13	that	that	DET
ajis02-203	205	14	figure	figure	NOUN
ajis02-203	205	15	(	(	PUNCT
ajis02-203	205	16	tuc	tuc	NOUN
ajis02-203	205	17	2001	2001	NUM
ajis02-203	205	18	)	)	PUNCT
ajis02-203	205	19	.	.	PUNCT
ajis02-203	206	1	the	the	DET
ajis02-203	206	2	tuc	tuc	PROPN
ajis02-203	206	3	suggest	suggest	VERB
ajis02-203	206	4	best	good	ADJ
ajis02-203	206	5	and	and	CCONJ
ajis02-203	206	6	ethical	ethical	ADJ
ajis02-203	206	7	practice	practice	NOUN
ajis02-203	206	8	is	be	AUX
ajis02-203	206	9	unionised	unionised	ADJ
ajis02-203	206	10	workplaces	workplace	NOUN
ajis02-203	206	11	,	,	PUNCT
ajis02-203	206	12	allowing	allow	VERB
ajis02-203	206	13	for	for	ADP
ajis02-203	206	14	flexibility	flexibility	NOUN
ajis02-203	206	15	to	to	PART
ajis02-203	206	16	fit	fit	VERB
ajis02-203	206	17	in	in	ADP
ajis02-203	206	18	with	with	ADP
ajis02-203	206	19	family	family	NOUN
ajis02-203	206	20	lives	life	NOUN
ajis02-203	206	21	and	and	CCONJ
ajis02-203	206	22	zero	zero	NUM
ajis02-203	206	23	tolerance	tolerance	NOUN
ajis02-203	206	24	of	of	ADP
ajis02-203	206	25	harassment	harassment	NOUN
ajis02-203	206	26	and	and	CCONJ
ajis02-203	206	27	bullying	bullying	NOUN
ajis02-203	206	28	.	.	PUNCT
ajis02-203	207	1	there	there	PRON
ajis02-203	207	2	should	should	AUX
ajis02-203	207	3	be	be	AUX
ajis02-203	207	4	training	training	NOUN
ajis02-203	207	5	programmes	programme	NOUN
ajis02-203	207	6	and	and	CCONJ
ajis02-203	207	7	skill	skill	NOUN
ajis02-203	207	8	development	development	NOUN
ajis02-203	207	9	indicating	indicate	VERB
ajis02-203	207	10	valuing	value	VERB
ajis02-203	207	11	of	of	ADP
ajis02-203	207	12	employees	employee	NOUN
ajis02-203	207	13	.	.	PUNCT
ajis02-203	208	1	which	which	PRON
ajis02-203	208	2	is	be	AUX
ajis02-203	208	3	the	the	DET
ajis02-203	208	4	future	future	ADJ
ajis02-203	208	5	scenario	scenario	NOUN
ajis02-203	208	6	?	?	PUNCT
ajis02-203	209	1	let	let	VERB
ajis02-203	209	2	's	us	PRON
ajis02-203	209	3	leave	leave	VERB
ajis02-203	209	4	the	the	DET
ajis02-203	209	5	last	last	ADJ
ajis02-203	209	6	words	word	NOUN
ajis02-203	209	7	to	to	ADP
ajis02-203	209	8	hannah	hannah	PROPN
ajis02-203	209	9	who	who	PRON
ajis02-203	209	10	adamantly	adamantly	ADV
ajis02-203	209	11	exclaimed	exclaim	VERB
ajis02-203	209	12	'	'	PUNCT
ajis02-203	209	13	i	i	PRON
ajis02-203	209	14	'll	will	AUX
ajis02-203	209	15	never	never	ADV
ajis02-203	209	16	work	work	VERB
ajis02-203	209	17	in	in	ADP
ajis02-203	209	18	a	a	DET
ajis02-203	209	19	call	call	NOUN
ajis02-203	209	20	centre	centre	NOUN
ajis02-203	209	21	again	again	ADV
ajis02-203	209	22	'	'	PUNCT
ajis02-203	209	23	.	.	PUNCT
ajis02-203	210	1	170	170	NUM
ajis02-203	210	2	references	reference	NOUN
ajis02-203	210	3	adam	adam	PROPN
ajis02-203	210	4	,	,	PUNCT
ajis02-203	210	5	a.	a.	NOUN
ajis02-203	210	6	(	(	PUNCT
ajis02-203	210	7	1999	1999	NUM
ajis02-203	210	8	)	)	PUNCT
ajis02-203	210	9	computer	computer	NOUN
ajis02-203	210	10	ethics	ethic	NOUN
ajis02-203	210	11	in	in	ADP
ajis02-203	210	12	a	a	DET
ajis02-203	210	13	different	different	ADJ
ajis02-203	210	14	voice	voice	NOUN
ajis02-203	210	15	,	,	PUNCT
ajis02-203	210	16	in	in	ADP
ajis02-203	210	17	the	the	DET
ajis02-203	210	18	proceedings	proceeding	NOUN
ajis02-203	210	19	of	of	ADP
ajis02-203	210	20	the	the	DET
ajis02-203	210	21	1st	1st	ADJ
ajis02-203	210	22	critical	critical	ADJ
ajis02-203	210	23	management	management	NOUN
ajis02-203	210	24	conference	conference	NOUN
ajis02-203	210	25	.	.	PUNCT
ajis02-203	211	1	manchester	manchester	PROPN
ajis02-203	211	2	july	july	PROPN
ajis02-203	211	3	1999	1999	NUM
ajis02-203	211	4	adam	adam	PROPN
ajis02-203	211	5	,	,	PUNCT
ajis02-203	211	6	a.	a.	PROPN
ajis02-203	211	7	,	,	PUNCT
ajis02-203	211	8	richardson	richardson	PROPN
ajis02-203	211	9	,	,	PUNCT
ajis02-203	211	10	h.	h.	PROPN
ajis02-203	211	11	(	(	PUNCT
ajis02-203	211	12	2001	2001	NUM
ajis02-203	211	13	)	)	PUNCT
ajis02-203	211	14	"	"	PUNCT
ajis02-203	211	15	feminist	feminist	ADJ
ajis02-203	211	16	philosophy	philosophy	NOUN
ajis02-203	211	17	and	and	CCONJ
ajis02-203	211	18	information	information	NOUN
ajis02-203	211	19	systems	system	NOUN
ajis02-203	211	20	.	.	PUNCT
ajis02-203	211	21	"	"	PUNCT
ajis02-203	212	1	information	information	NOUN
ajis02-203	212	2	systems	system	NOUN
ajis02-203	212	3	frontiers	frontier	NOUN
ajis02-203	212	4	,	,	PUNCT
ajis02-203	212	5	3	3	NUM
ajis02-203	212	6	(	(	PUNCT
ajis02-203	212	7	2	2	NUM
ajis02-203	212	8	)	)	PUNCT
ajis02-203	212	9	akrich	akrich	NOUN
ajis02-203	212	10	m	m	PROPN
ajis02-203	212	11	(	(	PUNCT
ajis02-203	212	12	1992)the	1992)the	DET
ajis02-203	212	13	de	de	NOUN
ajis02-203	212	14	-	-	NOUN
ajis02-203	212	15	scription	scription	NOUN
ajis02-203	212	16	of	of	ADP
ajis02-203	212	17	technical	technical	ADJ
ajis02-203	212	18	objects	object	NOUN
ajis02-203	212	19	in	in	ADP
ajis02-203	212	20	:	:	PUNCT
ajis02-203	212	21	bijker	bijker	NOUN
ajis02-203	212	22	w.e	w.e	PROPN
ajis02-203	212	23	.	.	PROPN
ajis02-203	212	24	and	and	CCONJ
ajis02-203	212	25	law	law	PROPN
ajis02-203	212	26	j.	j.	PROPN
ajis02-203	212	27	(	(	PUNCT
ajis02-203	212	28	eds	eds	PROPN
ajis02-203	212	29	)	)	PUNCT
ajis02-203	212	30	shaping	shape	VERB
ajis02-203	212	31	technology	technology	NOUN
ajis02-203	212	32	/	/	SYM
ajis02-203	212	33	building	building	NOUN
ajis02-203	212	34	society	society	NOUN
ajis02-203	212	35	mit	mit	PROPN
ajis02-203	212	36	press	press	NOUN
ajis02-203	212	37	belt	belt	NOUN
ajis02-203	212	38	,	,	PUNCT
ajis02-203	212	39	v.	v.	PROPN
ajis02-203	212	40	,	,	PUNCT
ajis02-203	212	41	richardson	richardson	PROPN
ajis02-203	212	42	r.	r.	PROPN
ajis02-203	212	43	,	,	PUNCT
ajis02-203	212	44	webster	webster	PROPN
ajis02-203	212	45	,	,	PUNCT
ajis02-203	212	46	j.	j.	PROPN
ajis02-203	212	47	(	(	PUNCT
ajis02-203	212	48	2000	2000	NUM
ajis02-203	212	49	)	)	PUNCT
ajis02-203	212	50	"	"	PUNCT
ajis02-203	212	51	women	woman	NOUN
ajis02-203	212	52	's	's	PART
ajis02-203	212	53	work	work	NOUN
ajis02-203	212	54	in	in	ADP
ajis02-203	212	55	the	the	DET
ajis02-203	212	56	information	information	NOUN
ajis02-203	212	57	economy	economy	NOUN
ajis02-203	212	58	:	:	PUNCT
ajis02-203	212	59	the	the	DET
ajis02-203	212	60	case	case	NOUN
ajis02-203	212	61	of	of	ADP
ajis02-203	212	62	telephone	telephone	NOUN
ajis02-203	212	63	call	call	NOUN
ajis02-203	212	64	centres	centre	NOUN
ajis02-203	212	65	.	.	PUNCT
ajis02-203	212	66	"	"	PUNCT
ajis02-203	213	1	information	information	NOUN
ajis02-203	213	2	communication	communication	NOUN
ajis02-203	213	3	and	and	CCONJ
ajis02-203	213	4	society	society	NOUN
ajis02-203	213	5	3:3	3:3	NUM
ajis02-203	213	6	2000	2000	NUM
ajis02-203	213	7	blauner	blauner	NOUN
ajis02-203	213	8	,	,	PUNCT
ajis02-203	213	9	r.	r.	PROPN
ajis02-203	213	10	(	(	PUNCT
ajis02-203	213	11	1964	1964	NUM
ajis02-203	213	12	)	)	PUNCT
ajis02-203	213	13	alienation	alienation	NOUN
ajis02-203	213	14	and	and	CCONJ
ajis02-203	213	15	freedom	freedom	NOUN
ajis02-203	213	16	,	,	PUNCT
ajis02-203	213	17	cited	cite	VERB
ajis02-203	213	18	in	in	ADP
ajis02-203	213	19	norwood	norwood	PROPN
ajis02-203	213	20	,	,	PUNCT
ajis02-203	213	21	s.h	s.h	PROPN
ajis02-203	213	22	.	.	PROPN
ajis02-203	213	23	(	(	PUNCT
ajis02-203	213	24	1990	1990	NUM
ajis02-203	213	25	)	)	PUNCT
ajis02-203	213	26	labor	labor	NOUN
ajis02-203	213	27	's	's	PART
ajis02-203	213	28	flaming	flame	VERB
ajis02-203	213	29	youth	youth	NOUN
ajis02-203	213	30	telephone	telephone	NOUN
ajis02-203	213	31	operators	operator	NOUN
ajis02-203	213	32	and	and	CCONJ
ajis02-203	213	33	worker	worker	NOUN
ajis02-203	213	34	militancy	militancy	NOUN
ajis02-203	213	35	1878	1878	NUM
ajis02-203	213	36	-	-	SYM
ajis02-203	213	37	1923	1923	NUM
ajis02-203	213	38	.	.	PUNCT
ajis02-203	214	1	university	university	PROPN
ajis02-203	214	2	of	of	ADP
ajis02-203	214	3	illinois	illinois	PROPN
ajis02-203	214	4	press	press	PROPN
ajis02-203	214	5	.	.	PUNCT
ajis02-203	215	1	1990	1990	NUM
ajis02-203	215	2	ciborra	ciborra	PROPN
ajis02-203	215	3	,	,	PUNCT
ajis02-203	215	4	c.	c.	PROPN
ajis02-203	215	5	u.	u.	PROPN
ajis02-203	215	6	and	and	CCONJ
ajis02-203	215	7	associates	associate	NOUN
ajis02-203	215	8	(	(	PUNCT
ajis02-203	215	9	eds	ed	NOUN
ajis02-203	215	10	)	)	PUNCT
ajis02-203	215	11	(	(	PUNCT
ajis02-203	215	12	2000	2000	NUM
ajis02-203	215	13	)	)	PUNCT
ajis02-203	215	14	from	from	ADP
ajis02-203	215	15	control	control	NOUN
ajis02-203	215	16	to	to	ADP
ajis02-203	215	17	drift	drift	NOUN
ajis02-203	215	18	.	.	PUNCT
ajis02-203	216	1	the	the	DET
ajis02-203	216	2	dynamics	dynamic	NOUN
ajis02-203	216	3	of	of	ADP
ajis02-203	216	4	corporate	corporate	ADJ
ajis02-203	216	5	information	information	NOUN
ajis02-203	216	6	infrastructures	infrastructure	NOUN
ajis02-203	216	7	.	.	PUNCT
ajis02-203	217	1	oxford	oxford	PROPN
ajis02-203	217	2	university	university	PROPN
ajis02-203	217	3	press	press	NOUN
ajis02-203	217	4	.	.	PUNCT
ajis02-203	218	1	ft	ft	X
ajis02-203	218	2	.	.	PROPN
ajis02-203	218	3	(	(	PUNCT
ajis02-203	218	4	2000	2000	NUM
ajis02-203	218	5	)	)	PUNCT
ajis02-203	218	6	understanding	understand	VERB
ajis02-203	218	7	crm	crm	PROPN
ajis02-203	218	8	.	.	PUNCT
ajis02-203	219	1	ft	ft	PROPN
ajis02-203	219	2	financial	financial	ADJ
ajis02-203	219	3	times	time	NOUN
ajis02-203	219	4	.	.	PUNCT
ajis02-203	220	1	spring	spring	NOUN
ajis02-203	220	2	2000	2000	NUM
ajis02-203	221	1	www.ft.com/crm/	www.ft.com/crm/	PROPN
ajis02-203	221	2	flores	flore	NOUN
ajis02-203	221	3	,	,	PUNCT
ajis02-203	221	4	f.	f.	PROPN
ajis02-203	221	5	(	(	PUNCT
ajis02-203	221	6	1998	1998	NUM
ajis02-203	221	7	)	)	PUNCT
ajis02-203	221	8	"	"	PUNCT
ajis02-203	221	9	information	information	NOUN
ajis02-203	221	10	technology	technology	NOUN
ajis02-203	221	11	and	and	CCONJ
ajis02-203	221	12	the	the	DET
ajis02-203	221	13	institution	institution	NOUN
ajis02-203	221	14	of	of	ADP
ajis02-203	221	15	identity	identity	NOUN
ajis02-203	221	16	.	.	PUNCT
ajis02-203	221	17	"	"	PUNCT
ajis02-203	221	18	information	information	NOUN
ajis02-203	221	19	technology	technology	NOUN
ajis02-203	221	20	and	and	CCONJ
ajis02-203	221	21	people	people	NOUN
ajis02-203	221	22	vol	vol	NOUN
ajis02-203	221	23	.	.	PROPN
ajis02-203	221	24	11	11	NUM
ajis02-203	221	25	no	no	DET
ajis02-203	221	26	4	4	NUM
ajis02-203	221	27	1998	1998	NUM
ajis02-203	221	28	frenkel	frenkel	NOUN
ajis02-203	221	29	,	,	PUNCT
ajis02-203	221	30	s.	s.	PROPN
ajis02-203	221	31	,	,	PUNCT
ajis02-203	221	32	korczynski	korczynski	PROPN
ajis02-203	221	33	,	,	PUNCT
ajis02-203	221	34	m.	m.	NOUN
ajis02-203	221	35	,	,	PUNCT
ajis02-203	221	36	shire	shire	PROPN
ajis02-203	221	37	,	,	PUNCT
ajis02-203	221	38	k.	k.	PROPN
ajis02-203	221	39	,	,	PUNCT
ajis02-203	221	40	tarn	tarn	PROPN
ajis02-203	221	41	,	,	PUNCT
ajis02-203	221	42	m.	m.	NOUN
ajis02-203	221	43	(	(	PUNCT
ajis02-203	221	44	1999	1999	NUM
ajis02-203	221	45	)	)	PUNCT
ajis02-203	221	46	on	on	ADP
ajis02-203	221	47	the	the	DET
ajis02-203	221	48	front	front	ADJ
ajis02-203	221	49	line	line	NOUN
ajis02-203	221	50	:	:	PUNCT
ajis02-203	221	51	organization	organization	NOUN
ajis02-203	221	52	of	of	ADP
ajis02-203	221	53	work	work	NOUN
ajis02-203	221	54	in	in	ADP
ajis02-203	221	55	the	the	DET
ajis02-203	221	56	information	information	NOUN
ajis02-203	221	57	economy	economy	NOUN
ajis02-203	221	58	.	.	PUNCT
ajis02-203	222	1	(	(	PUNCT
ajis02-203	222	2	cornel	cornel	PROPN
ajis02-203	222	3	university	university	NOUN
ajis02-203	222	4	press	press	NOUN
ajis02-203	222	5	)	)	PUNCT
ajis02-203	222	6	gutek	gutek	PROPN
ajis02-203	222	7	,	,	PUNCT
ajis02-203	222	8	b.a	b.a	PROPN
ajis02-203	222	9	.	.	PROPN
ajis02-203	222	10	(	(	PUNCT
ajis02-203	222	11	1995	1995	NUM
ajis02-203	222	12	)	)	PUNCT
ajis02-203	222	13	the	the	DET
ajis02-203	222	14	dynamics	dynamic	NOUN
ajis02-203	222	15	of	of	ADP
ajis02-203	222	16	service	service	NOUN
ajis02-203	222	17	cited	cite	VERB
ajis02-203	222	18	in	in	ADP
ajis02-203	222	19	frenkel	frenkel	NOUN
ajis02-203	222	20	,	,	PUNCT
ajis02-203	222	21	s.	s.	PROPN
ajis02-203	222	22	,	,	PUNCT
ajis02-203	222	23	korczynski	korczynski	PROPN
ajis02-203	222	24	,	,	PUNCT
ajis02-203	222	25	m.	m.	NOUN
ajis02-203	222	26	,	,	PUNCT
ajis02-203	222	27	shire	shire	PROPN
ajis02-203	222	28	,	,	PUNCT
ajis02-203	222	29	k.	k.	PROPN
ajis02-203	222	30	,	,	PUNCT
ajis02-203	222	31	tarn	tarn	PROPN
ajis02-203	222	32	,	,	PUNCT
ajis02-203	222	33	m.	m.	NOUN
ajis02-203	222	34	(	(	PUNCT
ajis02-203	222	35	1999	1999	NUM
ajis02-203	222	36	)	)	PUNCT
ajis02-203	222	37	on	on	ADP
ajis02-203	222	38	the	the	DET
ajis02-203	222	39	front	front	ADJ
ajis02-203	222	40	line	line	NOUN
ajis02-203	222	41	:	:	PUNCT
ajis02-203	222	42	organization	organization	NOUN
ajis02-203	222	43	of	of	ADP
ajis02-203	222	44	work	work	NOUN
ajis02-203	222	45	in	in	ADP
ajis02-203	222	46	the	the	DET
ajis02-203	222	47	information	information	NOUN
ajis02-203	222	48	economy	economy	NOUN
ajis02-203	222	49	.	.	PUNCT
ajis02-203	223	1	(	(	PUNCT
ajis02-203	223	2	cornel	cornel	PROPN
ajis02-203	223	3	university	university	NOUN
ajis02-203	223	4	press	press	NOUN
ajis02-203	223	5	)	)	PUNCT
ajis02-203	223	6	gotterbam	gotterbam	NOUN
ajis02-203	223	7	,	,	PUNCT
ajis02-203	223	8	d.	d.	PROPN
ajis02-203	223	9	(	(	PUNCT
ajis02-203	223	10	1999	1999	NUM
ajis02-203	223	11	)	)	PUNCT
ajis02-203	223	12	an	an	DET
ajis02-203	223	13	ethical	ethical	ADJ
ajis02-203	223	14	decision	decision	NOUN
ajis02-203	223	15	support	support	NOUN
ajis02-203	223	16	tool	tool	NOUN
ajis02-203	223	17	in	in	ADP
ajis02-203	223	18	the	the	DET
ajis02-203	223	19	proceedings	proceeding	NOUN
ajis02-203	223	20	of	of	ADP
ajis02-203	223	21	the	the	DET
ajis02-203	223	22	4th	4th	ADJ
ajis02-203	223	23	ethicomp	ethicomp	NOUN
ajis02-203	223	24	conference	conference	PROPN
ajis02-203	223	25	1999	1999	NUM
ajis02-203	223	26	introna	introna	PROPN
ajis02-203	223	27	,	,	PUNCT
ajis02-203	223	28	l.	l.	PROPN
ajis02-203	223	29	(	(	PUNCT
ajis02-203	223	30	1999	1999	NUM
ajis02-203	223	31	)	)	PUNCT
ajis02-203	223	32	privacy	privacy	NOUN
ajis02-203	223	33	,	,	PUNCT
ajis02-203	223	34	autonomy	autonomy	NOUN
ajis02-203	223	35	and	and	CCONJ
ajis02-203	223	36	workplace	workplace	NOUN
ajis02-203	223	37	surveillance	surveillance	NOUN
ajis02-203	223	38	in	in	ADP
ajis02-203	223	39	the	the	DET
ajis02-203	223	40	proceedings	proceeding	NOUN
ajis02-203	223	41	of	of	ADP
ajis02-203	223	42	the	the	DET
ajis02-203	223	43	4	4	NUM
ajis02-203	223	44	tb	tb	NOUN
ajis02-203	223	45	ethicomp	ethicomp	NOUN
ajis02-203	223	46	conference	conference	PROPN
ajis02-203	223	47	1999	1999	NUM
ajis02-203	223	48	light	light	NOUN
ajis02-203	223	49	,	,	PUNCT
ajis02-203	223	50	b.	b.	PROPN
ajis02-203	223	51	(	(	PUNCT
ajis02-203	223	52	2001	2001	NUM
ajis02-203	223	53	)	)	PUNCT
ajis02-203	223	54	a	a	DET
ajis02-203	223	55	review	review	NOUN
ajis02-203	223	56	of	of	ADP
ajis02-203	223	57	the	the	DET
ajis02-203	223	58	issues	issue	NOUN
ajis02-203	223	59	associated	associate	VERB
ajis02-203	223	60	with	with	ADP
ajis02-203	223	61	customer	customer	NOUN
ajis02-203	223	62	relationship	relationship	NOUN
ajis02-203	223	63	management	management	NOUN
ajis02-203	223	64	systems	system	NOUN
ajis02-203	223	65	in	in	ADP
ajis02-203	223	66	the	the	DET
ajis02-203	223	67	proceedings	proceeding	NOUN
ajis02-203	223	68	of	of	ADP
ajis02-203	223	69	the	the	DET
ajis02-203	223	70	9th	9th	ADJ
ajis02-203	223	71	european	european	ADJ
ajis02-203	223	72	conference	conference	NOUN
ajis02-203	223	73	on	on	ADP
ajis02-203	223	74	information	information	NOUN
ajis02-203	223	75	systems	system	NOUN
ajis02-203	223	76	,	,	PUNCT
ajis02-203	223	77	27	27	NUM
ajis02-203	223	78	-	-	SYM
ajis02-203	223	79	29	29	NUM
ajis02-203	223	80	june	june	PROPN
ajis02-203	223	81	,	,	PUNCT
ajis02-203	223	82	bled	bleed	VERB
ajis02-203	223	83	,	,	PUNCT
ajis02-203	223	84	slovenia	slovenia	PROPN
ajis02-203	223	85	.	.	PUNCT
ajis02-203	223	86	2001	2001	NUM
ajis02-203	223	87	.	.	PUNCT
ajis02-203	224	1	loebbecke	loebbecke	PROPN
ajis02-203	224	2	,	,	PUNCT
ajis02-203	224	3	c.	c.	PROPN
ajis02-203	224	4	(	(	PUNCT
ajis02-203	224	5	1998	1998	NUM
ajis02-203	224	6	)	)	PUNCT
ajis02-203	224	7	economics	economic	NOUN
ajis02-203	224	8	of	of	ADP
ajis02-203	224	9	content	content	NOUN
ajis02-203	224	10	provision	provision	NOUN
ajis02-203	224	11	on	on	ADP
ajis02-203	224	12	the	the	DET
ajis02-203	224	13	internet	internet	NOUN
ajis02-203	224	14	in	in	ADP
ajis02-203	224	15	the	the	DET
ajis02-203	224	16	proceedings	proceeding	NOUN
ajis02-203	224	17	of	of	ADP
ajis02-203	224	18	the	the	DET
ajis02-203	224	19	8	8	NUM
ajis02-203	224	20	tb	tb	NOUN
ajis02-203	224	21	annual	annual	ADJ
ajis02-203	224	22	bit	bit	NOUN
ajis02-203	224	23	conference	conference	NOUN
ajis02-203	224	24	.	.	PUNCT
ajis02-203	225	1	manchester	manchester	PROPN
ajis02-203	225	2	november	november	PROPN
ajis02-203	225	3	1999	1999	NUM
ajis02-203	225	4	mills	mill	NOUN
ajis02-203	225	5	,	,	PUNCT
ajis02-203	225	6	c.	c.	PROPN
ajis02-203	225	7	w.	w.	PROPN
ajis02-203	225	8	(	(	PUNCT
ajis02-203	225	9	1951	1951	NUM
ajis02-203	225	10	)	)	PUNCT
ajis02-203	225	11	white	white	ADJ
ajis02-203	225	12	collar	collar	NOUN
ajis02-203	225	13	,	,	PUNCT
ajis02-203	225	14	cited	cite	VERB
ajis02-203	225	15	in	in	ADP
ajis02-203	225	16	frenkel	frenkel	NOUN
ajis02-203	225	17	,	,	PUNCT
ajis02-203	225	18	s.	s.	PROPN
ajis02-203	225	19	,	,	PUNCT
ajis02-203	225	20	korczynski	korczynski	PROPN
ajis02-203	225	21	,	,	PUNCT
ajis02-203	225	22	m.	m.	NOUN
ajis02-203	225	23	,	,	PUNCT
ajis02-203	225	24	shire	shire	PROPN
ajis02-203	225	25	,	,	PUNCT
ajis02-203	225	26	k.	k.	PROPN
ajis02-203	225	27	,	,	PUNCT
ajis02-203	225	28	tarn	tarn	PROPN
ajis02-203	225	29	,	,	PUNCT
ajis02-203	225	30	m.	m.	NOUN
ajis02-203	225	31	(	(	PUNCT
ajis02-203	225	32	1999	1999	NUM
ajis02-203	225	33	)	)	PUNCT
ajis02-203	225	34	on	on	ADP
ajis02-203	225	35	the	the	DET
ajis02-203	225	36	front	front	ADJ
ajis02-203	225	37	line	line	NOUN
ajis02-203	225	38	:	:	PUNCT
ajis02-203	225	39	organization	organization	NOUN
ajis02-203	225	40	of	of	ADP
ajis02-203	225	41	work	work	NOUN
ajis02-203	225	42	in	in	ADP
ajis02-203	225	43	the	the	DET
ajis02-203	225	44	information	information	NOUN
ajis02-203	225	45	economy	economy	NOUN
ajis02-203	225	46	.	.	PUNCT
ajis02-203	226	1	(	(	PUNCT
ajis02-203	226	2	cornel	cornel	PROPN
ajis02-203	226	3	university	university	PROPN
ajis02-203	226	4	press	press	NOUN
ajis02-203	226	5	)	)	PUNCT
ajis02-203	226	6	mumford	mumford	NOUN
ajis02-203	226	7	,	,	PUNCT
ajis02-203	226	8	e	e	X
ajis02-203	226	9	(	(	PUNCT
ajis02-203	226	10	1999	1999	NUM
ajis02-203	226	11	)	)	PUNCT
ajis02-203	226	12	routinisation	routinisation	NOUN
ajis02-203	226	13	,	,	PUNCT
ajis02-203	226	14	re	re	NOUN
ajis02-203	226	15	-	-	NOUN
ajis02-203	226	16	engineering	engineering	ADJ
ajis02-203	226	17	and	and	CCONJ
ajis02-203	226	18	socio	socio	NOUN
ajis02-203	226	19	-	-	PUNCT
ajis02-203	226	20	technical	technical	ADJ
ajis02-203	226	21	design	design	NOUN
ajis02-203	226	22	:	:	PUNCT
ajis02-203	226	23	changing	change	VERB
ajis02-203	226	24	ideas	idea	NOUN
ajis02-203	226	25	on	on	ADP
ajis02-203	226	26	the	the	DET
ajis02-203	226	27	organisation	organisation	NOUN
ajis02-203	226	28	of	of	ADP
ajis02-203	226	29	work	work	NOUN
ajis02-203	226	30	in	in	ADP
ajis02-203	226	31	currie	currie	PROPN
ajis02-203	226	32	,	,	PUNCT
ajis02-203	226	33	w.l	w.l	PROPN
ajis02-203	226	34	and	and	CCONJ
ajis02-203	226	35	galliers	gallier	NOUN
ajis02-203	226	36	b.	b.	PROPN
ajis02-203	226	37	(	(	PUNCT
ajis02-203	226	38	eds	eds	PROPN
ajis02-203	226	39	)	)	PUNCT
ajis02-203	226	40	rethinking	rethink	VERB
ajis02-203	226	41	management	management	NOUN
ajis02-203	226	42	information	information	NOUN
ajis02-203	226	43	systems	system	NOUN
ajis02-203	226	44	oxford	oxford	PROPN
ajis02-203	226	45	university	university	PROPN
ajis02-203	226	46	press	press	PROPN
ajis02-203	226	47	ngwenyama	ngwenyama	NOUN
ajis02-203	226	48	,	,	PUNCT
ajis02-203	226	49	o.k	o.k	PROPN
ajis02-203	226	50	.	.	PROPN
ajis02-203	226	51	,	,	PUNCT
ajis02-203	226	52	and	and	CCONJ
ajis02-203	226	53	lee	lee	PROPN
ajis02-203	226	54	,	,	PUNCT
ajis02-203	226	55	a.s	a.s	PROPN
ajis02-203	226	56	,	,	PUNCT
ajis02-203	226	57	(	(	PUNCT
ajis02-203	226	58	1997	1997	NUM
ajis02-203	226	59	)	)	PUNCT
ajis02-203	226	60	"	"	PUNCT
ajis02-203	226	61	communication	communication	NOUN
ajis02-203	226	62	richness	richness	NOUN
ajis02-203	226	63	in	in	ADP
ajis02-203	226	64	e	e	NOUN
ajis02-203	226	65	-	-	NOUN
ajis02-203	226	66	mail	mail	NOUN
ajis02-203	226	67	"	"	PUNCT
ajis02-203	226	68	misq	misq	NOUN
ajis02-203	226	69	vol	vol	NOUN
ajis02-203	226	70	.	.	PROPN
ajis02-203	226	71	21	21	NUM
ajis02-203	227	1	no	no	DET
ajis02-203	227	2	2	2	NUM
ajis02-203	227	3	june	june	PROPN
ajis02-203	227	4	1997	1997	NUM
ajis02-203	227	5	norwood	norwood	PROPN
ajis02-203	227	6	,	,	PUNCT
ajis02-203	227	7	s.h	s.h	PROPN
ajis02-203	227	8	.	.	PROPN
ajis02-203	227	9	(	(	PUNCT
ajis02-203	227	10	1990	1990	NUM
ajis02-203	227	11	)	)	PUNCT
ajis02-203	227	12	labor	labor	NOUN
ajis02-203	227	13	's	's	PART
ajis02-203	227	14	flaming	flame	VERB
ajis02-203	227	15	youth	youth	NOUN
ajis02-203	227	16	telephone	telephone	NOUN
ajis02-203	227	17	operators	operator	NOUN
ajis02-203	227	18	and	and	CCONJ
ajis02-203	227	19	worker	worker	NOUN
ajis02-203	227	20	militancy	militancy	NOUN
ajis02-203	227	21	1878	1878	NUM
ajis02-203	227	22	-	-	SYM
ajis02-203	227	23	1923	1923	NUM
ajis02-203	227	24	.	.	PUNCT
ajis02-203	228	1	university	university	PROPN
ajis02-203	228	2	of	of	ADP
ajis02-203	228	3	illinois	illinois	PROPN
ajis02-203	228	4	press	press	PROPN
ajis02-203	228	5	.	.	PUNCT
ajis02-203	229	1	1990	1990	NUM
ajis02-203	229	2	robinson	robinson	PROPN
ajis02-203	229	3	b.	b.	PROPN
ajis02-203	229	4	,	,	PUNCT
ajis02-203	229	5	richardson	richardson	PROPN
ajis02-203	229	6	h.	h.	PROPN
ajis02-203	229	7	(	(	PUNCT
ajis02-203	229	8	1999	1999	NUM
ajis02-203	229	9	)	)	PUNCT
ajis02-203	229	10	the	the	DET
ajis02-203	229	11	crisis	crisis	NOUN
ajis02-203	229	12	of	of	ADP
ajis02-203	229	13	the	the	DET
ajis02-203	229	14	information	information	NOUN
ajis02-203	229	15	system	system	NOUN
ajis02-203	229	16	discipline	discipline	NOUN
ajis02-203	229	17	:	:	PUNCT
ajis02-203	229	18	a	a	DET
ajis02-203	229	19	vygotskyan	vygotskyan	ADJ
ajis02-203	229	20	analysis	analysis	NOUN
ajis02-203	229	21	in	in	ADP
ajis02-203	229	22	the	the	DET
ajis02-203	229	23	proceedings	proceeding	NOUN
ajis02-203	229	24	of	of	ADP
ajis02-203	229	25	the	the	DET
ajis02-203	229	26	ist	ist	ADJ
ajis02-203	229	27	critical	critical	ADJ
ajis02-203	229	28	management	management	NOUN
ajis02-203	229	29	conference	conference	NOUN
ajis02-203	229	30	.	.	PUNCT
ajis02-203	230	1	manchester	manchester	PROPN
ajis02-203	230	2	july	july	PROPN
ajis02-203	230	3	1999	1999	NUM
ajis02-203	230	4	schank	schank	PROPN
ajis02-203	230	5	,	,	PUNCT
ajis02-203	230	6	r.	r.	PROPN
ajis02-203	230	7	,	,	PUNCT
ajis02-203	230	8	abelson	abelson	PROPN
ajis02-203	230	9	r.	r.	PROPN
ajis02-203	230	10	(	(	PUNCT
ajis02-203	230	11	1977	1977	NUM
ajis02-203	230	12	)	)	PUNCT
ajis02-203	230	13	scripts	script	NOUN
ajis02-203	230	14	,	,	PUNCT
ajis02-203	230	15	plans	plan	NOUN
ajis02-203	230	16	and	and	CCONJ
ajis02-203	230	17	knowledge	knowledge	NOUN
ajis02-203	230	18	in	in	ADP
ajis02-203	230	19	johnson	johnson	PROPN
ajis02-203	230	20	-	-	PUNCT
ajis02-203	230	21	laird	laird	PROPN
ajis02-203	230	22	p.	p.	PROPN
ajis02-203	230	23	,	,	PUNCT
ajis02-203	230	24	wason	wason	PROPN
ajis02-203	230	25	p.	p.	PROPN
ajis02-203	230	26	(	(	PUNCT
ajis02-203	230	27	eds	eds	PROPN
ajis02-203	230	28	)	)	PUNCT
ajis02-203	230	29	thinking	thinking	NOUN
ajis02-203	230	30	:	:	PUNCT
ajis02-203	230	31	readings	reading	NOUN
ajis02-203	230	32	hi	hi	INTJ
ajis02-203	230	33	cognitive	cognitive	ADJ
ajis02-203	230	34	science	science	PROPN
ajis02-203	230	35	cambridge	cambridge	PROPN
ajis02-203	230	36	university	university	PROPN
ajis02-203	230	37	press	press	NOUN
ajis02-203	230	38	cited	cite	VERB
ajis02-203	230	39	in	in	ADP
ajis02-203	230	40	suchman	suchman	PROPN
ajis02-203	230	41	l.a	l.a	PROPN
ajis02-203	230	42	.	.	PROPN
ajis02-203	230	43	(	(	PUNCT
ajis02-203	230	44	1987	1987	NUM
ajis02-203	230	45	)	)	PUNCT
ajis02-203	230	46	plans	plan	NOUN
ajis02-203	230	47	and	and	CCONJ
ajis02-203	230	48	situated	situated	ADJ
ajis02-203	230	49	actions	action	NOUN
ajis02-203	230	50	the	the	DET
ajis02-203	230	51	problem	problem	NOUN
ajis02-203	230	52	of	of	ADP
ajis02-203	230	53	human	human	ADJ
ajis02-203	230	54	machine	machine	NOUN
ajis02-203	230	55	communication	communication	PROPN
ajis02-203	230	56	cambridge	cambridge	PROPN
ajis02-203	230	57	university	university	PROPN
ajis02-203	230	58	press	press	NOUN
ajis02-203	230	59	.	.	PUNCT
ajis02-203	231	1	standage	standage	NOUN
ajis02-203	231	2	,	,	PUNCT
ajis02-203	231	3	t.	t.	PROPN
ajis02-203	231	4	(	(	PUNCT
ajis02-203	231	5	1998	1998	NUM
ajis02-203	231	6	)	)	PUNCT
ajis02-203	231	7	the	the	DET
ajis02-203	231	8	victorian	victorian	ADJ
ajis02-203	231	9	internet	internet	NOUN
ajis02-203	231	10	weidenfield	weidenfield	NOUN
ajis02-203	231	11	and	and	CCONJ
ajis02-203	231	12	nicholson	nicholson	PROPN
ajis02-203	231	13	tuc	tuc	PROPN
ajis02-203	231	14	(	(	PUNCT
ajis02-203	231	15	2001	2001	NUM
ajis02-203	231	16	)	)	PUNCT
ajis02-203	232	1	it	it	PRON
ajis02-203	232	2	's	be	AUX
ajis02-203	232	3	your	your	PRON
ajis02-203	232	4	call	call	NOUN
ajis02-203	232	5	.	.	PUNCT
ajis02-203	233	1	tuc	tuc	PROPN
ajis02-203	233	2	call	call	VERB
ajis02-203	233	3	centre	centre	NOUN
ajis02-203	233	4	workers	worker	NOUN
ajis02-203	233	5	campaign	campaign	NOUN
ajis02-203	233	6	.	.	PUNCT
ajis02-203	234	1	trades	trade	VERB
ajis02-203	234	2	union	union	PROPN
ajis02-203	234	3	congress	congress	PROPN
ajis02-203	234	4	.	.	PUNCT
ajis02-203	235	1	february	february	PROPN
ajis02-203	235	2	2001	2001	NUM
ajis02-203	235	3	wilson	wilson	PROPN
ajis02-203	235	4	m.	m.	NOUN
ajis02-203	235	5	,	,	PUNCT
ajis02-203	235	6	howcroft	howcroft	PROPN
ajis02-203	235	7	d.	d.	PROPN
ajis02-203	235	8	(	(	PUNCT
ajis02-203	235	9	2000	2000	NUM
ajis02-203	235	10	)	)	PUNCT
ajis02-203	235	11	the	the	DET
ajis02-203	235	12	role	role	NOUN
ajis02-203	235	13	of	of	ADP
ajis02-203	235	14	gender	gender	NOUN
ajis02-203	235	15	in	in	ADP
ajis02-203	235	16	user	user	NOUN
ajis02-203	235	17	resistance	resistance	NOUN
ajis02-203	235	18	and	and	CCONJ
ajis02-203	235	19	is	be	AUX
ajis02-203	235	20	failure	failure	NOUN
ajis02-203	235	21	in	in	ADP
ajis02-203	235	22	baskerville	baskerville	PROPN
ajis02-203	235	23	r.	r.	PROPN
ajis02-203	235	24	,	,	PUNCT
ajis02-203	235	25	stage	stage	PROPN
ajis02-203	235	26	j.	j.	PROPN
ajis02-203	235	27	,	,	PUNCT
ajis02-203	235	28	and	and	CCONJ
ajis02-203	235	29	degross	degross	PROPN
ajis02-203	235	30	j.	j.	PROPN
ajis02-203	235	31	(	(	PUNCT
ajis02-203	235	32	eds	eds	PROPN
ajis02-203	235	33	)	)	PUNCT
ajis02-203	235	34	organizational	organizational	ADJ
ajis02-203	235	35	and	and	CCONJ
ajis02-203	235	36	social	social	ADJ
ajis02-203	235	37	perspectives	perspective	NOUN
ajis02-203	235	38	on	on	ADP
ajis02-203	235	39	information	information	NOUN
ajis02-203	235	40	technology	technology	NOUN
ajis02-203	235	41	,	,	PUNCT
ajis02-203	235	42	kluwer	kluwer	NOUN
ajis02-203	235	43	academic	academic	ADJ
ajis02-203	235	44	publishers	publisher	NOUN
ajis02-203	235	45	,	,	PUNCT
ajis02-203	235	46	boston	boston	PROPN
ajis02-203	235	47	,	,	PUNCT
ajis02-203	235	48	mass	mass	PROPN
ajis02-203	235	49	,	,	PUNCT
ajis02-203	235	50	453	453	NUM
ajis02-203	235	51	-	-	SYM
ajis02-203	235	52	472	472	NUM
ajis02-203	235	53	yourdon	yourdon	PROPN
ajis02-203	235	54	,	,	PUNCT
ajis02-203	235	55	e.	e.	PROPN
ajis02-203	235	56	(	(	PUNCT
ajis02-203	235	57	2000	2000	NUM
ajis02-203	235	58	)	)	PUNCT
ajis02-203	235	59	"	"	PUNCT
ajis02-203	235	60	introduction	introduction	NOUN
ajis02-203	235	61	to	to	ADP
ajis02-203	235	62	the	the	DET
ajis02-203	235	63	special	special	ADJ
ajis02-203	235	64	issue	issue	NOUN
ajis02-203	235	65	on	on	ADP
ajis02-203	235	66	crm	crm	PROPN
ajis02-203	235	67	.	.	PUNCT
ajis02-203	235	68	"	"	PUNCT
ajis02-203	236	1	cutter	cutter	NOUN
ajis02-203	236	2	journal	journal	PROPN
ajis02-203	236	3	vol	vol	NOUN
ajis02-203	236	4	.	.	PROPN
ajis02-203	236	5	13	13	NUM
ajis02-203	237	1	no	no	DET
ajis02-203	237	2	10	10	NUM
ajis02-203	237	3	october	october	NOUN
ajis02-203	237	4	2000	2000	NUM
ajis02-203	237	5	171	171	NUM