id	sid	tid	token	lemma	pos
ajis02-2391	1	1	paper	paper	NOUN
ajis02-2391	1	2	title	title	NOUN
ajis02-2391	1	3	(	(	PUNCT
ajis02-2391	1	4	paper	paper	NOUN
ajis02-2391	1	5	title	title	NOUN
ajis02-2391	1	6	style	style	NOUN
ajis02-2391	1	7	)	)	PUNCT
ajis02-2391	1	8	australasian	australasian	ADJ
ajis02-2391	1	9	journal	journal	NOUN
ajis02-2391	1	10	of	of	ADP
ajis02-2391	1	11	information	information	NOUN
ajis02-2391	1	12	systems	system	NOUN
ajis02-2391	1	13	techakriengkrai	techakriengkrai	VERB
ajis02-2391	1	14	,	,	PUNCT
ajis02-2391	1	15	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	1	16	&	&	CCONJ
ajis02-2391	1	17	tan	tan	PROPN
ajis02-2391	1	18	2021	2021	NUM
ajis02-2391	1	19	,	,	PUNCT
ajis02-2391	1	20	vol	vol	NOUN
ajis02-2391	1	21	25	25	NUM
ajis02-2391	1	22	,	,	PUNCT
ajis02-2391	1	23	research	research	NOUN
ajis02-2391	1	24	article	article	NOUN
ajis02-2391	1	25	post	post	ADJ
ajis02-2391	1	26	-	-	ADJ
ajis02-2391	1	27	adoptive	adoptive	ADJ
ajis02-2391	1	28	change	change	NOUN
ajis02-2391	1	29	of	of	ADP
ajis02-2391	1	30	enterprise	enterprise	NOUN
ajis02-2391	1	31	system	system	NOUN
ajis02-2391	1	32	implementations	implementation	NOUN
ajis02-2391	1	33	1	1	NUM
ajis02-2391	1	34	examining	examine	VERB
ajis02-2391	1	35	post	post	ADJ
ajis02-2391	1	36	-	-	ADJ
ajis02-2391	1	37	adoptive	adoptive	ADJ
ajis02-2391	1	38	change	change	NOUN
ajis02-2391	1	39	of	of	ADP
ajis02-2391	1	40	enterprise	enterprise	NOUN
ajis02-2391	1	41	system	system	NOUN
ajis02-2391	1	42	implementations	implementation	NOUN
ajis02-2391	1	43	:	:	PUNCT
ajis02-2391	1	44	a	a	DET
ajis02-2391	1	45	socio	socio	NOUN
ajis02-2391	1	46	-	-	PUNCT
ajis02-2391	1	47	technical	technical	ADJ
ajis02-2391	1	48	perspective	perspective	NOUN
ajis02-2391	1	49	wallayaporn	wallayaporn	VERB
ajis02-2391	1	50	techakriengkrai	techakriengkrai	VERB
ajis02-2391	1	51	new	new	PROPN
ajis02-2391	1	52	zealand	zealand	PROPN
ajis02-2391	1	53	parliament	parliament	NOUN
ajis02-2391	1	54	wally.techakriengkrai@parliament.govt.nz	wally.techakriengkrai@parliament.govt.nz	AUX
ajis02-2391	1	55	angsana	angsana	PROPN
ajis02-2391	1	56	a.	a.	PROPN
ajis02-2391	1	57	techatassanasoontorn	techatassanasoontorn	PROPN
ajis02-2391	1	58	auckland	auckland	PROPN
ajis02-2391	1	59	university	university	PROPN
ajis02-2391	1	60	of	of	ADP
ajis02-2391	1	61	technology	technology	NOUN
ajis02-2391	1	62	,	,	PUNCT
ajis02-2391	2	1	new	new	PROPN
ajis02-2391	2	2	zealand	zealand	PROPN
ajis02-2391	2	3	felix	felix	PROPN
ajis02-2391	2	4	b.	b.	PROPN
ajis02-2391	2	5	tan	tan	PROPN
ajis02-2391	2	6	auckland	auckland	PROPN
ajis02-2391	2	7	university	university	PROPN
ajis02-2391	2	8	of	of	ADP
ajis02-2391	2	9	technology	technology	NOUN
ajis02-2391	2	10	,	,	PUNCT
ajis02-2391	2	11	new	new	PROPN
ajis02-2391	2	12	zealand	zealand	PROPN
ajis02-2391	2	13	abstract	abstract	NOUN
ajis02-2391	2	14	the	the	DET
ajis02-2391	2	15	implementation	implementation	NOUN
ajis02-2391	2	16	of	of	ADP
ajis02-2391	2	17	a	a	DET
ajis02-2391	2	18	new	new	ADJ
ajis02-2391	2	19	enterprise	enterprise	NOUN
ajis02-2391	2	20	system	system	NOUN
ajis02-2391	2	21	is	be	AUX
ajis02-2391	2	22	a	a	DET
ajis02-2391	2	23	major	major	ADJ
ajis02-2391	2	24	change	change	NOUN
ajis02-2391	2	25	event	event	NOUN
ajis02-2391	2	26	for	for	ADP
ajis02-2391	2	27	end	end	NOUN
ajis02-2391	2	28	-	-	PUNCT
ajis02-2391	2	29	users	user	NOUN
ajis02-2391	2	30	.	.	PUNCT
ajis02-2391	3	1	since	since	SCONJ
ajis02-2391	3	2	organisations	organisation	NOUN
ajis02-2391	3	3	need	need	VERB
ajis02-2391	3	4	to	to	PART
ajis02-2391	3	5	modify	modify	VERB
ajis02-2391	3	6	their	their	PRON
ajis02-2391	3	7	processes	process	NOUN
ajis02-2391	3	8	and	and	CCONJ
ajis02-2391	3	9	structures	structure	NOUN
ajis02-2391	3	10	to	to	PART
ajis02-2391	3	11	align	align	VERB
ajis02-2391	3	12	with	with	ADP
ajis02-2391	3	13	the	the	DET
ajis02-2391	3	14	enterprise	enterprise	NOUN
ajis02-2391	3	15	system	system	NOUN
ajis02-2391	3	16	,	,	PUNCT
ajis02-2391	3	17	users	user	NOUN
ajis02-2391	3	18	must	must	AUX
ajis02-2391	3	19	learn	learn	VERB
ajis02-2391	3	20	and	and	CCONJ
ajis02-2391	3	21	understand	understand	VERB
ajis02-2391	3	22	the	the	DET
ajis02-2391	3	23	new	new	ADJ
ajis02-2391	3	24	system	system	NOUN
ajis02-2391	3	25	as	as	ADV
ajis02-2391	3	26	well	well	ADV
ajis02-2391	3	27	as	as	ADP
ajis02-2391	3	28	engage	engage	VERB
ajis02-2391	3	29	with	with	ADP
ajis02-2391	3	30	it	it	PRON
ajis02-2391	3	31	in	in	ADP
ajis02-2391	3	32	their	their	PRON
ajis02-2391	3	33	work	work	NOUN
ajis02-2391	3	34	practices	practice	NOUN
ajis02-2391	3	35	.	.	PUNCT
ajis02-2391	4	1	past	past	ADJ
ajis02-2391	4	2	research	research	NOUN
ajis02-2391	4	3	has	have	AUX
ajis02-2391	4	4	largely	largely	ADV
ajis02-2391	4	5	focused	focus	VERB
ajis02-2391	4	6	on	on	ADP
ajis02-2391	4	7	the	the	DET
ajis02-2391	4	8	initial	initial	ADJ
ajis02-2391	4	9	organisational	organisational	ADJ
ajis02-2391	4	10	adoption	adoption	NOUN
ajis02-2391	4	11	of	of	ADP
ajis02-2391	4	12	an	an	DET
ajis02-2391	4	13	enterprise	enterprise	NOUN
ajis02-2391	4	14	system	system	NOUN
ajis02-2391	4	15	.	.	PUNCT
ajis02-2391	5	1	however	however	ADV
ajis02-2391	5	2	,	,	PUNCT
ajis02-2391	5	3	there	there	PRON
ajis02-2391	5	4	has	have	AUX
ajis02-2391	5	5	been	be	AUX
ajis02-2391	5	6	little	little	ADJ
ajis02-2391	5	7	research	research	NOUN
ajis02-2391	5	8	concerning	concern	VERB
ajis02-2391	5	9	the	the	DET
ajis02-2391	5	10	change	change	NOUN
ajis02-2391	5	11	process	process	NOUN
ajis02-2391	5	12	in	in	ADP
ajis02-2391	5	13	the	the	DET
ajis02-2391	5	14	post	post	ADJ
ajis02-2391	5	15	-	-	ADJ
ajis02-2391	5	16	adoption	adoption	ADJ
ajis02-2391	5	17	stage	stage	NOUN
ajis02-2391	5	18	.	.	PUNCT
ajis02-2391	6	1	this	this	DET
ajis02-2391	6	2	research	research	NOUN
ajis02-2391	6	3	addresses	address	VERB
ajis02-2391	6	4	this	this	DET
ajis02-2391	6	5	gap	gap	NOUN
ajis02-2391	6	6	by	by	ADP
ajis02-2391	6	7	drawing	draw	VERB
ajis02-2391	6	8	on	on	ADP
ajis02-2391	6	9	the	the	DET
ajis02-2391	6	10	punctuated	punctuate	VERB
ajis02-2391	6	11	sociotechnical	sociotechnical	ADJ
ajis02-2391	6	12	information	information	NOUN
ajis02-2391	6	13	system	system	NOUN
ajis02-2391	6	14	change	change	NOUN
ajis02-2391	6	15	(	(	PUNCT
ajis02-2391	6	16	psic	psic	ADJ
ajis02-2391	6	17	)	)	PUNCT
ajis02-2391	6	18	model	model	NOUN
ajis02-2391	6	19	to	to	PART
ajis02-2391	6	20	explain	explain	VERB
ajis02-2391	6	21	the	the	DET
ajis02-2391	6	22	change	change	NOUN
ajis02-2391	6	23	through	through	ADP
ajis02-2391	6	24	critical	critical	ADJ
ajis02-2391	6	25	events	event	NOUN
ajis02-2391	6	26	,	,	PUNCT
ajis02-2391	6	27	gaps	gap	NOUN
ajis02-2391	6	28	between	between	ADP
ajis02-2391	6	29	socio	socio	NOUN
ajis02-2391	6	30	-	-	PUNCT
ajis02-2391	6	31	technical	technical	ADJ
ajis02-2391	6	32	components	component	NOUN
ajis02-2391	6	33	,	,	PUNCT
ajis02-2391	6	34	responses	response	NOUN
ajis02-2391	6	35	to	to	ADP
ajis02-2391	6	36	gaps	gap	NOUN
ajis02-2391	6	37	,	,	PUNCT
ajis02-2391	6	38	and	and	CCONJ
ajis02-2391	6	39	outcomes	outcome	NOUN
ajis02-2391	6	40	.	.	PUNCT
ajis02-2391	7	1	the	the	DET
ajis02-2391	7	2	research	research	NOUN
ajis02-2391	7	3	question	question	NOUN
ajis02-2391	7	4	is	be	AUX
ajis02-2391	7	5	:	:	PUNCT
ajis02-2391	7	6	how	how	SCONJ
ajis02-2391	7	7	do	do	AUX
ajis02-2391	7	8	socio	socio	NOUN
ajis02-2391	7	9	-	-	PUNCT
ajis02-2391	7	10	technical	technical	ADJ
ajis02-2391	7	11	changes	change	NOUN
ajis02-2391	7	12	unfold	unfold	VERB
ajis02-2391	7	13	in	in	ADP
ajis02-2391	7	14	an	an	DET
ajis02-2391	7	15	enterprise	enterprise	NOUN
ajis02-2391	7	16	system	system	NOUN
ajis02-2391	7	17	implementation	implementation	NOUN
ajis02-2391	7	18	?	?	PUNCT
ajis02-2391	8	1	the	the	DET
ajis02-2391	8	2	study	study	NOUN
ajis02-2391	8	3	employs	employ	VERB
ajis02-2391	8	4	a	a	DET
ajis02-2391	8	5	qualitative	qualitative	ADJ
ajis02-2391	8	6	interpretive	interpretive	ADJ
ajis02-2391	8	7	case	case	NOUN
ajis02-2391	8	8	study	study	NOUN
ajis02-2391	8	9	method	method	NOUN
ajis02-2391	8	10	.	.	PUNCT
ajis02-2391	9	1	the	the	DET
ajis02-2391	9	2	results	result	NOUN
ajis02-2391	9	3	reveal	reveal	VERB
ajis02-2391	9	4	that	that	SCONJ
ajis02-2391	9	5	changes	change	NOUN
ajis02-2391	9	6	in	in	ADP
ajis02-2391	9	7	the	the	DET
ajis02-2391	9	8	structure	structure	NOUN
ajis02-2391	9	9	of	of	ADP
ajis02-2391	9	10	work	work	NOUN
ajis02-2391	9	11	following	follow	VERB
ajis02-2391	9	12	enterprise	enterprise	NOUN
ajis02-2391	9	13	system	system	NOUN
ajis02-2391	9	14	implementation	implementation	NOUN
ajis02-2391	9	15	affect	affect	VERB
ajis02-2391	9	16	organisational	organisational	ADJ
ajis02-2391	9	17	performance	performance	NOUN
ajis02-2391	9	18	,	,	PUNCT
ajis02-2391	9	19	the	the	DET
ajis02-2391	9	20	social	social	ADJ
ajis02-2391	9	21	system	system	NOUN
ajis02-2391	9	22	,	,	PUNCT
ajis02-2391	9	23	and	and	CCONJ
ajis02-2391	9	24	individual	individual	ADJ
ajis02-2391	9	25	work	work	NOUN
ajis02-2391	9	26	practices	practice	NOUN
ajis02-2391	9	27	.	.	PUNCT
ajis02-2391	10	1	this	this	DET
ajis02-2391	10	2	research	research	NOUN
ajis02-2391	10	3	contributes	contribute	VERB
ajis02-2391	10	4	to	to	ADP
ajis02-2391	10	5	a	a	DET
ajis02-2391	10	6	better	well	ADJ
ajis02-2391	10	7	understanding	understanding	NOUN
ajis02-2391	10	8	of	of	ADP
ajis02-2391	10	9	technical	technical	ADJ
ajis02-2391	10	10	and	and	CCONJ
ajis02-2391	10	11	social	social	ADJ
ajis02-2391	10	12	changes	change	NOUN
ajis02-2391	10	13	and	and	CCONJ
ajis02-2391	10	14	their	their	PRON
ajis02-2391	10	15	impacts	impact	NOUN
ajis02-2391	10	16	in	in	ADP
ajis02-2391	10	17	the	the	DET
ajis02-2391	10	18	post	post	NOUN
ajis02-2391	10	19	-	-	NOUN
ajis02-2391	10	20	adoption	adoption	NOUN
ajis02-2391	10	21	of	of	ADP
ajis02-2391	10	22	enterprise	enterprise	NOUN
ajis02-2391	10	23	system	system	NOUN
ajis02-2391	10	24	implementation	implementation	NOUN
ajis02-2391	10	25	.	.	PUNCT
ajis02-2391	11	1	the	the	DET
ajis02-2391	11	2	findings	finding	NOUN
ajis02-2391	11	3	may	may	AUX
ajis02-2391	11	4	assist	assist	VERB
ajis02-2391	11	5	organisations	organisation	NOUN
ajis02-2391	11	6	in	in	ADP
ajis02-2391	11	7	providing	provide	VERB
ajis02-2391	11	8	appropriate	appropriate	ADJ
ajis02-2391	11	9	resources	resource	NOUN
ajis02-2391	11	10	and	and	CCONJ
ajis02-2391	11	11	support	support	NOUN
ajis02-2391	11	12	for	for	ADP
ajis02-2391	11	13	successful	successful	ADJ
ajis02-2391	11	14	enterprise	enterprise	NOUN
ajis02-2391	11	15	system	system	NOUN
ajis02-2391	11	16	implementation	implementation	NOUN
ajis02-2391	11	17	.	.	PUNCT
ajis02-2391	12	1	keywords	keyword	NOUN
ajis02-2391	12	2	:	:	PUNCT
ajis02-2391	12	3	enterprise	enterprise	NOUN
ajis02-2391	12	4	system	system	NOUN
ajis02-2391	12	5	implementation	implementation	NOUN
ajis02-2391	12	6	,	,	PUNCT
ajis02-2391	12	7	socio	socio	NOUN
ajis02-2391	12	8	-	-	PUNCT
ajis02-2391	12	9	technical	technical	ADJ
ajis02-2391	12	10	perspective	perspective	NOUN
ajis02-2391	12	11	,	,	PUNCT
ajis02-2391	12	12	post	post	NOUN
ajis02-2391	12	13	-	-	ADJ
ajis02-2391	12	14	adoption	adoption	NOUN
ajis02-2391	12	15	,	,	PUNCT
ajis02-2391	12	16	qualitative	qualitative	VERB
ajis02-2391	12	17	interpretive	interpretive	ADJ
ajis02-2391	12	18	case	case	NOUN
ajis02-2391	12	19	study	study	NOUN
ajis02-2391	12	20	1	1	NUM
ajis02-2391	12	21	introduction	introduction	NOUN
ajis02-2391	12	22	enterprise	enterprise	NOUN
ajis02-2391	12	23	systems	system	NOUN
ajis02-2391	12	24	(	(	PUNCT
ajis02-2391	12	25	es	es	NOUN
ajis02-2391	12	26	)	)	PUNCT
ajis02-2391	12	27	such	such	ADJ
ajis02-2391	12	28	as	as	ADP
ajis02-2391	12	29	enterprise	enterprise	NOUN
ajis02-2391	12	30	resource	resource	NOUN
ajis02-2391	12	31	planning	planning	NOUN
ajis02-2391	12	32	(	(	PUNCT
ajis02-2391	12	33	erp	erp	PROPN
ajis02-2391	12	34	)	)	PUNCT
ajis02-2391	12	35	,	,	PUNCT
ajis02-2391	12	36	customer	customer	NOUN
ajis02-2391	12	37	relationship	relationship	NOUN
ajis02-2391	12	38	management	management	NOUN
ajis02-2391	12	39	(	(	PUNCT
ajis02-2391	12	40	crm	crm	NOUN
ajis02-2391	12	41	)	)	PUNCT
ajis02-2391	12	42	,	,	PUNCT
ajis02-2391	12	43	and	and	CCONJ
ajis02-2391	12	44	supply	supply	NOUN
ajis02-2391	12	45	chain	chain	NOUN
ajis02-2391	12	46	management	management	NOUN
ajis02-2391	12	47	(	(	PUNCT
ajis02-2391	12	48	scm	scm	PROPN
ajis02-2391	12	49	)	)	PUNCT
ajis02-2391	12	50	are	be	AUX
ajis02-2391	12	51	generally	generally	ADV
ajis02-2391	12	52	perceived	perceive	VERB
ajis02-2391	12	53	by	by	ADP
ajis02-2391	12	54	users	user	NOUN
ajis02-2391	12	55	to	to	PART
ajis02-2391	12	56	be	be	AUX
ajis02-2391	12	57	complex	complex	ADJ
ajis02-2391	12	58	systems	system	NOUN
ajis02-2391	12	59	(	(	PUNCT
ajis02-2391	12	60	wognum	wognum	PROPN
ajis02-2391	12	61	et	et	PROPN
ajis02-2391	12	62	al	al	PROPN
ajis02-2391	12	63	.	.	PROPN
ajis02-2391	12	64	,	,	PUNCT
ajis02-2391	12	65	2004	2004	NUM
ajis02-2391	12	66	)	)	PUNCT
ajis02-2391	12	67	.	.	PUNCT
ajis02-2391	13	1	from	from	ADP
ajis02-2391	13	2	an	an	DET
ajis02-2391	13	3	organisation	organisation	NOUN
ajis02-2391	13	4	’s	’s	PART
ajis02-2391	13	5	perspective	perspective	NOUN
ajis02-2391	13	6	,	,	PUNCT
ajis02-2391	13	7	new	new	ADJ
ajis02-2391	13	8	enterprise	enterprise	NOUN
ajis02-2391	13	9	system	system	NOUN
ajis02-2391	13	10	implementation	implementation	NOUN
ajis02-2391	13	11	helps	help	VERB
ajis02-2391	13	12	to	to	PART
ajis02-2391	13	13	improve	improve	VERB
ajis02-2391	13	14	efficiency	efficiency	NOUN
ajis02-2391	13	15	,	,	PUNCT
ajis02-2391	13	16	effectiveness	effectiveness	NOUN
ajis02-2391	13	17	,	,	PUNCT
ajis02-2391	13	18	and	and	CCONJ
ajis02-2391	13	19	employees	employee	NOUN
ajis02-2391	13	20	’	’	PART
ajis02-2391	13	21	job	job	NOUN
ajis02-2391	13	22	performance	performance	NOUN
ajis02-2391	13	23	in	in	ADP
ajis02-2391	13	24	organisations	organisation	NOUN
ajis02-2391	13	25	(	(	PUNCT
ajis02-2391	13	26	davis	davis	PROPN
ajis02-2391	13	27	,	,	PUNCT
ajis02-2391	13	28	1993	1993	NUM
ajis02-2391	13	29	;	;	PUNCT
ajis02-2391	13	30	dong	dong	PROPN
ajis02-2391	13	31	,	,	PUNCT
ajis02-2391	13	32	2012	2012	NUM
ajis02-2391	13	33	)	)	PUNCT
ajis02-2391	13	34	.	.	PUNCT
ajis02-2391	14	1	however	however	ADV
ajis02-2391	14	2	,	,	PUNCT
ajis02-2391	14	3	the	the	DET
ajis02-2391	14	4	introduction	introduction	NOUN
ajis02-2391	14	5	of	of	ADP
ajis02-2391	14	6	a	a	DET
ajis02-2391	14	7	new	new	ADJ
ajis02-2391	14	8	enterprise	enterprise	NOUN
ajis02-2391	14	9	system	system	NOUN
ajis02-2391	14	10	tends	tend	VERB
ajis02-2391	14	11	to	to	PART
ajis02-2391	14	12	require	require	VERB
ajis02-2391	14	13	substantial	substantial	ADJ
ajis02-2391	14	14	changes	change	NOUN
ajis02-2391	14	15	in	in	ADP
ajis02-2391	14	16	work	work	NOUN
ajis02-2391	14	17	processes	process	NOUN
ajis02-2391	14	18	,	,	PUNCT
ajis02-2391	14	19	work	work	NOUN
ajis02-2391	14	20	practices	practice	NOUN
ajis02-2391	14	21	,	,	PUNCT
ajis02-2391	14	22	relationships	relationship	NOUN
ajis02-2391	14	23	between	between	ADP
ajis02-2391	14	24	different	different	ADJ
ajis02-2391	14	25	professional	professional	ADJ
ajis02-2391	14	26	workgroups	workgroup	NOUN
ajis02-2391	14	27	,	,	PUNCT
ajis02-2391	14	28	roles	role	NOUN
ajis02-2391	14	29	,	,	PUNCT
ajis02-2391	14	30	skills	skill	NOUN
ajis02-2391	14	31	,	,	PUNCT
ajis02-2391	14	32	and	and	CCONJ
ajis02-2391	14	33	capacities	capacity	NOUN
ajis02-2391	14	34	of	of	ADP
ajis02-2391	14	35	the	the	DET
ajis02-2391	14	36	system	system	NOUN
ajis02-2391	14	37	users	user	NOUN
ajis02-2391	14	38	(	(	PUNCT
ajis02-2391	14	39	schilhavy	schilhavy	PROPN
ajis02-2391	14	40	&	&	CCONJ
ajis02-2391	14	41	iyer	iyer	PROPN
ajis02-2391	14	42	,	,	PUNCT
ajis02-2391	14	43	2007	2007	NUM
ajis02-2391	14	44	)	)	PUNCT
ajis02-2391	14	45	.	.	PUNCT
ajis02-2391	15	1	in	in	ADP
ajis02-2391	15	2	a	a	DET
ajis02-2391	15	3	recent	recent	ADJ
ajis02-2391	15	4	survey	survey	NOUN
ajis02-2391	15	5	by	by	ADP
ajis02-2391	15	6	merkle	merkle	PROPN
ajis02-2391	15	7	group	group	PROPN
ajis02-2391	15	8	inc	inc	PROPN
ajis02-2391	15	9	.	.	PROPN
ajis02-2391	15	10	(	(	PUNCT
ajis02-2391	15	11	2018	2018	NUM
ajis02-2391	15	12	)	)	PUNCT
ajis02-2391	15	13	,	,	PUNCT
ajis02-2391	15	14	it	it	PRON
ajis02-2391	15	15	was	be	AUX
ajis02-2391	15	16	reported	report	VERB
ajis02-2391	15	17	that	that	SCONJ
ajis02-2391	15	18	crm	crm	PROPN
ajis02-2391	15	19	implementation	implementation	NOUN
ajis02-2391	15	20	has	have	AUX
ajis02-2391	15	21	had	have	VERB
ajis02-2391	15	22	a	a	DET
ajis02-2391	15	23	63	63	NUM
ajis02-2391	15	24	%	%	NOUN
ajis02-2391	15	25	fail	fail	NOUN
ajis02-2391	15	26	rate	rate	NOUN
ajis02-2391	15	27	.	.	PUNCT
ajis02-2391	16	1	this	this	DET
ajis02-2391	16	2	failure	failure	NOUN
ajis02-2391	16	3	can	can	AUX
ajis02-2391	16	4	potentially	potentially	ADV
ajis02-2391	16	5	be	be	AUX
ajis02-2391	16	6	attributed	attribute	VERB
ajis02-2391	16	7	to	to	ADP
ajis02-2391	16	8	a	a	DET
ajis02-2391	16	9	possible	possible	ADJ
ajis02-2391	16	10	technology	technology	NOUN
ajis02-2391	16	11	misfit	misfit	NOUN
ajis02-2391	16	12	and	and	CCONJ
ajis02-2391	16	13	organisations	organisation	NOUN
ajis02-2391	16	14	’	'	PUNCT
ajis02-2391	16	15	emphasis	emphasis	NOUN
ajis02-2391	16	16	on	on	ADP
ajis02-2391	16	17	the	the	DET
ajis02-2391	16	18	system	system	NOUN
ajis02-2391	16	19	itself	itself	PRON
ajis02-2391	16	20	without	without	ADP
ajis02-2391	16	21	the	the	DET
ajis02-2391	16	22	necessary	necessary	ADJ
ajis02-2391	16	23	efforts	effort	NOUN
ajis02-2391	16	24	to	to	PART
ajis02-2391	16	25	integrate	integrate	VERB
ajis02-2391	16	26	culture	culture	NOUN
ajis02-2391	16	27	,	,	PUNCT
ajis02-2391	16	28	processes	process	NOUN
ajis02-2391	16	29	,	,	PUNCT
ajis02-2391	16	30	people	people	NOUN
ajis02-2391	16	31	,	,	PUNCT
ajis02-2391	16	32	and	and	CCONJ
ajis02-2391	16	33	technology	technology	NOUN
ajis02-2391	16	34	to	to	PART
ajis02-2391	16	35	appropriately	appropriately	ADV
ajis02-2391	16	36	manage	manage	VERB
ajis02-2391	16	37	organisational	organisational	ADJ
ajis02-2391	16	38	change	change	NOUN
ajis02-2391	16	39	(	(	PUNCT
ajis02-2391	16	40	finnegan	finnegan	PROPN
ajis02-2391	16	41	&	&	CCONJ
ajis02-2391	16	42	currie	currie	PROPN
ajis02-2391	16	43	,	,	PUNCT
ajis02-2391	16	44	2010	2010	NUM
ajis02-2391	16	45	;	;	PUNCT
ajis02-2391	16	46	finnegan	finnegan	PROPN
ajis02-2391	16	47	&	&	CCONJ
ajis02-2391	16	48	willcocks	willcocks	PROPN
ajis02-2391	16	49	,	,	PUNCT
ajis02-2391	16	50	australasian	australasian	ADJ
ajis02-2391	16	51	journal	journal	NOUN
ajis02-2391	16	52	of	of	ADP
ajis02-2391	16	53	information	information	NOUN
ajis02-2391	16	54	systems	system	NOUN
ajis02-2391	16	55	techakriengkrai	techakriengkrai	VERB
ajis02-2391	16	56	,	,	PUNCT
ajis02-2391	16	57	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	16	58	&	&	CCONJ
ajis02-2391	16	59	tan	tan	PROPN
ajis02-2391	16	60	2021	2021	NUM
ajis02-2391	16	61	,	,	PUNCT
ajis02-2391	16	62	vol	vol	NOUN
ajis02-2391	16	63	25	25	NUM
ajis02-2391	16	64	,	,	PUNCT
ajis02-2391	16	65	research	research	NOUN
ajis02-2391	16	66	article	article	NOUN
ajis02-2391	16	67	post	post	ADJ
ajis02-2391	16	68	-	-	ADJ
ajis02-2391	16	69	adoptive	adoptive	ADJ
ajis02-2391	16	70	change	change	NOUN
ajis02-2391	16	71	of	of	ADP
ajis02-2391	16	72	enterprise	enterprise	NOUN
ajis02-2391	16	73	system	system	NOUN
ajis02-2391	16	74	implementations	implementation	NOUN
ajis02-2391	16	75	2	2	NUM
ajis02-2391	16	76	2007	2007	NUM
ajis02-2391	16	77	;	;	PUNCT
ajis02-2391	16	78	schwartz	schwartz	PROPN
ajis02-2391	16	79	,	,	PUNCT
ajis02-2391	16	80	2002	2002	NUM
ajis02-2391	16	81	)	)	PUNCT
ajis02-2391	16	82	.	.	PUNCT
ajis02-2391	17	1	lack	lack	NOUN
ajis02-2391	17	2	of	of	ADP
ajis02-2391	17	3	appropriate	appropriate	ADJ
ajis02-2391	17	4	technology	technology	NOUN
ajis02-2391	17	5	use	use	NOUN
ajis02-2391	17	6	is	be	AUX
ajis02-2391	17	7	another	another	DET
ajis02-2391	17	8	important	important	ADJ
ajis02-2391	17	9	failure	failure	NOUN
ajis02-2391	17	10	factor	factor	NOUN
ajis02-2391	17	11	of	of	ADP
ajis02-2391	17	12	enterprise	enterprise	NOUN
ajis02-2391	17	13	system	system	NOUN
ajis02-2391	17	14	implementations	implementation	NOUN
ajis02-2391	17	15	(	(	PUNCT
ajis02-2391	17	16	zablah	zablah	PROPN
ajis02-2391	17	17	et	et	PROPN
ajis02-2391	17	18	al	al	PROPN
ajis02-2391	17	19	.	.	PROPN
ajis02-2391	17	20	,	,	PUNCT
ajis02-2391	17	21	2004	2004	NUM
ajis02-2391	17	22	)	)	PUNCT
ajis02-2391	17	23	.	.	PUNCT
ajis02-2391	18	1	previous	previous	ADJ
ajis02-2391	18	2	research	research	NOUN
ajis02-2391	18	3	on	on	ADP
ajis02-2391	18	4	enterprise	enterprise	NOUN
ajis02-2391	18	5	systems	system	NOUN
ajis02-2391	18	6	has	have	AUX
ajis02-2391	18	7	largely	largely	ADV
ajis02-2391	18	8	focused	focus	VERB
ajis02-2391	18	9	on	on	ADP
ajis02-2391	18	10	the	the	DET
ajis02-2391	18	11	initial	initial	ADJ
ajis02-2391	18	12	adoption	adoption	NOUN
ajis02-2391	18	13	of	of	ADP
ajis02-2391	18	14	enterprise	enterprise	NOUN
ajis02-2391	18	15	systems	system	NOUN
ajis02-2391	18	16	and	and	CCONJ
ajis02-2391	18	17	organisational	organisational	ADJ
ajis02-2391	18	18	performance	performance	NOUN
ajis02-2391	18	19	(	(	PUNCT
ajis02-2391	18	20	awasthi	awasthi	PROPN
ajis02-2391	18	21	&	&	CCONJ
ajis02-2391	18	22	sangle	sangle	PROPN
ajis02-2391	18	23	,	,	PUNCT
ajis02-2391	18	24	2012	2012	NUM
ajis02-2391	18	25	;	;	PUNCT
ajis02-2391	18	26	chuchuen	chuchuen	PROPN
ajis02-2391	18	27	&	&	CCONJ
ajis02-2391	18	28	chanvarasuth	chanvarasuth	PROPN
ajis02-2391	18	29	,	,	PUNCT
ajis02-2391	18	30	2011	2011	NUM
ajis02-2391	18	31	;	;	PUNCT
ajis02-2391	18	32	hung	hang	VERB
ajis02-2391	18	33	et	et	PROPN
ajis02-2391	18	34	al	al	PROPN
ajis02-2391	18	35	.	.	PROPN
ajis02-2391	18	36	,	,	PUNCT
ajis02-2391	18	37	2010	2010	NUM
ajis02-2391	18	38	;	;	PUNCT
ajis02-2391	18	39	ko	ko	PROPN
ajis02-2391	18	40	et	et	PROPN
ajis02-2391	18	41	al	al	PROPN
ajis02-2391	18	42	.	.	PROPN
ajis02-2391	18	43	,	,	PUNCT
ajis02-2391	18	44	2008	2008	NUM
ajis02-2391	18	45	;	;	PUNCT
ajis02-2391	18	46	williams	williams	PROPN
ajis02-2391	18	47	et	et	PROPN
ajis02-2391	18	48	al	al	PROPN
ajis02-2391	18	49	.	.	PROPN
ajis02-2391	18	50	,	,	PUNCT
ajis02-2391	18	51	2017	2017	NUM
ajis02-2391	18	52	)	)	PUNCT
ajis02-2391	18	53	.	.	PUNCT
ajis02-2391	19	1	in	in	ADP
ajis02-2391	19	2	contrast	contrast	NOUN
ajis02-2391	19	3	,	,	PUNCT
ajis02-2391	19	4	there	there	PRON
ajis02-2391	19	5	has	have	AUX
ajis02-2391	19	6	been	be	AUX
ajis02-2391	19	7	a	a	DET
ajis02-2391	19	8	lack	lack	NOUN
ajis02-2391	19	9	of	of	ADP
ajis02-2391	19	10	in	in	ADP
ajis02-2391	19	11	-	-	PUNCT
ajis02-2391	19	12	depth	depth	NOUN
ajis02-2391	19	13	analysis	analysis	NOUN
ajis02-2391	19	14	that	that	PRON
ajis02-2391	19	15	explains	explain	VERB
ajis02-2391	19	16	changes	change	NOUN
ajis02-2391	19	17	as	as	ADP
ajis02-2391	19	18	a	a	DET
ajis02-2391	19	19	result	result	NOUN
ajis02-2391	19	20	of	of	ADP
ajis02-2391	19	21	es	es	ADP
ajis02-2391	19	22	implementation	implementation	NOUN
ajis02-2391	19	23	.	.	PUNCT
ajis02-2391	20	1	therefore	therefore	ADV
ajis02-2391	20	2	,	,	PUNCT
ajis02-2391	20	3	this	this	DET
ajis02-2391	20	4	study	study	NOUN
ajis02-2391	20	5	focuses	focus	VERB
ajis02-2391	20	6	on	on	ADP
ajis02-2391	20	7	socio	socio	NOUN
ajis02-2391	20	8	-	-	PUNCT
ajis02-2391	20	9	technical	technical	ADJ
ajis02-2391	20	10	changes	change	NOUN
ajis02-2391	20	11	associated	associate	VERB
ajis02-2391	20	12	with	with	ADP
ajis02-2391	20	13	the	the	DET
ajis02-2391	20	14	disruptions	disruption	NOUN
ajis02-2391	20	15	involved	involve	VERB
ajis02-2391	20	16	in	in	ADP
ajis02-2391	20	17	a	a	DET
ajis02-2391	20	18	new	new	ADJ
ajis02-2391	20	19	es	es	NOUN
ajis02-2391	20	20	implementation	implementation	NOUN
ajis02-2391	20	21	in	in	ADP
ajis02-2391	20	22	an	an	DET
ajis02-2391	20	23	organisation	organisation	NOUN
ajis02-2391	20	24	.	.	PUNCT
ajis02-2391	21	1	the	the	DET
ajis02-2391	21	2	main	main	ADJ
ajis02-2391	21	3	research	research	NOUN
ajis02-2391	21	4	question	question	NOUN
ajis02-2391	21	5	guiding	guide	VERB
ajis02-2391	21	6	this	this	DET
ajis02-2391	21	7	study	study	NOUN
ajis02-2391	21	8	is	be	AUX
ajis02-2391	21	9	:	:	PUNCT
ajis02-2391	21	10	how	how	SCONJ
ajis02-2391	21	11	do	do	AUX
ajis02-2391	21	12	socio	socio	NOUN
ajis02-2391	21	13	-	-	PUNCT
ajis02-2391	21	14	technical	technical	ADJ
ajis02-2391	21	15	changes	change	NOUN
ajis02-2391	21	16	unfold	unfold	VERB
ajis02-2391	21	17	in	in	ADP
ajis02-2391	21	18	an	an	DET
ajis02-2391	21	19	enterprise	enterprise	NOUN
ajis02-2391	21	20	system	system	NOUN
ajis02-2391	21	21	implementation	implementation	NOUN
ajis02-2391	21	22	?	?	PUNCT
ajis02-2391	22	1	this	this	DET
ajis02-2391	22	2	study	study	NOUN
ajis02-2391	22	3	focuses	focus	VERB
ajis02-2391	22	4	on	on	ADP
ajis02-2391	22	5	the	the	DET
ajis02-2391	22	6	post	post	NOUN
ajis02-2391	22	7	-	-	NOUN
ajis02-2391	22	8	adoption	adoption	NOUN
ajis02-2391	22	9	of	of	ADP
ajis02-2391	22	10	an	an	DET
ajis02-2391	22	11	es	es	NOUN
ajis02-2391	22	12	,	,	PUNCT
ajis02-2391	22	13	specifically	specifically	ADV
ajis02-2391	22	14	crm	crm	PROPN
ajis02-2391	22	15	.	.	PUNCT
ajis02-2391	23	1	in	in	ADP
ajis02-2391	23	2	the	the	DET
ajis02-2391	23	3	information	information	NOUN
ajis02-2391	23	4	system	system	NOUN
ajis02-2391	23	5	(	(	PUNCT
ajis02-2391	23	6	is	be	AUX
ajis02-2391	23	7	)	)	PUNCT
ajis02-2391	23	8	implementation	implementation	NOUN
ajis02-2391	23	9	model	model	NOUN
ajis02-2391	23	10	,	,	PUNCT
ajis02-2391	23	11	pre	pre	ADJ
ajis02-2391	23	12	-	-	NOUN
ajis02-2391	23	13	adoption	adoption	NOUN
ajis02-2391	23	14	refers	refer	VERB
ajis02-2391	23	15	to	to	ADP
ajis02-2391	23	16	the	the	DET
ajis02-2391	23	17	stage	stage	NOUN
ajis02-2391	23	18	of	of	ADP
ajis02-2391	23	19	is	be	AUX
ajis02-2391	23	20	implementation	implementation	NOUN
ajis02-2391	23	21	that	that	PRON
ajis02-2391	23	22	leads	lead	VERB
ajis02-2391	23	23	to	to	ADP
ajis02-2391	23	24	an	an	DET
ajis02-2391	23	25	adoption	adoption	NOUN
ajis02-2391	23	26	decision	decision	NOUN
ajis02-2391	23	27	,	,	PUNCT
ajis02-2391	23	28	while	while	SCONJ
ajis02-2391	23	29	post	post	ADJ
ajis02-2391	23	30	-	-	ADJ
ajis02-2391	23	31	adoption	adoption	NOUN
ajis02-2391	23	32	refers	refer	VERB
ajis02-2391	23	33	to	to	ADP
ajis02-2391	23	34	the	the	DET
ajis02-2391	23	35	stage	stage	NOUN
ajis02-2391	23	36	of	of	ADP
ajis02-2391	23	37	is	be	AUX
ajis02-2391	23	38	implementation	implementation	NOUN
ajis02-2391	23	39	after	after	ADP
ajis02-2391	23	40	an	an	DET
ajis02-2391	23	41	adoption	adoption	NOUN
ajis02-2391	23	42	decision	decision	NOUN
ajis02-2391	23	43	(	(	PUNCT
ajis02-2391	23	44	karahanna	karahanna	NOUN
ajis02-2391	23	45	et	et	PROPN
ajis02-2391	23	46	al	al	PROPN
ajis02-2391	23	47	.	.	PROPN
ajis02-2391	23	48	,	,	PUNCT
ajis02-2391	23	49	1999	1999	NUM
ajis02-2391	23	50	)	)	PUNCT
ajis02-2391	23	51	.	.	PUNCT
ajis02-2391	24	1	the	the	DET
ajis02-2391	24	2	pre	pre	ADJ
ajis02-2391	24	3	-	-	ADJ
ajis02-2391	24	4	adoption	adoption	ADJ
ajis02-2391	24	5	stage	stage	NOUN
ajis02-2391	24	6	explains	explain	VERB
ajis02-2391	24	7	how	how	SCONJ
ajis02-2391	24	8	individuals	individual	NOUN
ajis02-2391	24	9	develop	develop	VERB
ajis02-2391	24	10	expectations	expectation	NOUN
ajis02-2391	24	11	toward	toward	ADP
ajis02-2391	24	12	the	the	PRON
ajis02-2391	24	13	is	be	AUX
ajis02-2391	24	14	(	(	PUNCT
ajis02-2391	24	15	veiga	veiga	NOUN
ajis02-2391	24	16	et	et	PROPN
ajis02-2391	24	17	al	al	PROPN
ajis02-2391	24	18	.	.	PROPN
ajis02-2391	24	19	,	,	PUNCT
ajis02-2391	24	20	2014	2014	NUM
ajis02-2391	24	21	)	)	PUNCT
ajis02-2391	24	22	.	.	PUNCT
ajis02-2391	25	1	the	the	DET
ajis02-2391	25	2	stage	stage	NOUN
ajis02-2391	25	3	in	in	ADP
ajis02-2391	25	4	which	which	PRON
ajis02-2391	25	5	users	user	NOUN
ajis02-2391	25	6	begin	begin	VERB
ajis02-2391	25	7	to	to	PART
ajis02-2391	25	8	use	use	VERB
ajis02-2391	25	9	an	an	PRON
ajis02-2391	25	10	is	be	AUX
ajis02-2391	25	11	to	to	PART
ajis02-2391	25	12	support	support	VERB
ajis02-2391	25	13	their	their	PRON
ajis02-2391	25	14	work	work	NOUN
ajis02-2391	25	15	after	after	SCONJ
ajis02-2391	25	16	the	the	DET
ajis02-2391	25	17	system	system	NOUN
ajis02-2391	25	18	has	have	AUX
ajis02-2391	25	19	been	be	AUX
ajis02-2391	25	20	installed	instal	VERB
ajis02-2391	25	21	and	and	CCONJ
ajis02-2391	25	22	made	make	VERB
ajis02-2391	25	23	accessible	accessible	ADJ
ajis02-2391	25	24	to	to	ADP
ajis02-2391	25	25	them	they	PRON
ajis02-2391	25	26	is	be	AUX
ajis02-2391	25	27	regarded	regard	VERB
ajis02-2391	25	28	as	as	ADP
ajis02-2391	25	29	post	post	NOUN
ajis02-2391	25	30	-	-	NOUN
ajis02-2391	25	31	adoption	adoption	NOUN
ajis02-2391	25	32	(	(	PUNCT
ajis02-2391	25	33	jasperson	jasperson	X
ajis02-2391	25	34	et	et	PROPN
ajis02-2391	25	35	al	al	PROPN
ajis02-2391	25	36	.	.	PROPN
ajis02-2391	25	37	,	,	PUNCT
ajis02-2391	25	38	2005	2005	NUM
ajis02-2391	25	39	)	)	PUNCT
ajis02-2391	25	40	.	.	PUNCT
ajis02-2391	26	1	this	this	DET
ajis02-2391	26	2	research	research	NOUN
ajis02-2391	26	3	applies	apply	VERB
ajis02-2391	26	4	the	the	DET
ajis02-2391	26	5	punctuated	punctuate	VERB
ajis02-2391	26	6	socio	socio	NOUN
ajis02-2391	26	7	-	-	PUNCT
ajis02-2391	26	8	technical	technical	ADJ
ajis02-2391	26	9	information	information	NOUN
ajis02-2391	26	10	system	system	NOUN
ajis02-2391	26	11	change	change	NOUN
ajis02-2391	26	12	(	(	PUNCT
ajis02-2391	26	13	psic	psic	ADJ
ajis02-2391	26	14	)	)	PUNCT
ajis02-2391	26	15	model	model	NOUN
ajis02-2391	26	16	(	(	PUNCT
ajis02-2391	26	17	lyytinen	lyytinen	PROPN
ajis02-2391	26	18	&	&	CCONJ
ajis02-2391	26	19	newman	newman	PROPN
ajis02-2391	26	20	,	,	PUNCT
ajis02-2391	26	21	2008	2008	NUM
ajis02-2391	26	22	)	)	PUNCT
ajis02-2391	26	23	to	to	PART
ajis02-2391	26	24	explain	explain	VERB
ajis02-2391	26	25	the	the	DET
ajis02-2391	26	26	change	change	NOUN
ajis02-2391	26	27	process	process	NOUN
ajis02-2391	26	28	through	through	ADP
ajis02-2391	26	29	critical	critical	ADJ
ajis02-2391	26	30	events	event	NOUN
ajis02-2391	26	31	,	,	PUNCT
ajis02-2391	26	32	gaps	gap	NOUN
ajis02-2391	26	33	between	between	ADP
ajis02-2391	26	34	socio	socio	NOUN
ajis02-2391	26	35	-	-	PUNCT
ajis02-2391	26	36	technical	technical	ADJ
ajis02-2391	26	37	components	component	NOUN
ajis02-2391	26	38	,	,	PUNCT
ajis02-2391	26	39	as	as	ADV
ajis02-2391	26	40	well	well	ADV
ajis02-2391	26	41	as	as	ADP
ajis02-2391	26	42	responses	response	NOUN
ajis02-2391	26	43	and	and	CCONJ
ajis02-2391	26	44	outcomes	outcome	NOUN
ajis02-2391	26	45	.	.	PUNCT
ajis02-2391	27	1	a	a	DET
ajis02-2391	27	2	socio	socio	NOUN
ajis02-2391	27	3	-	-	PUNCT
ajis02-2391	27	4	technical	technical	ADJ
ajis02-2391	27	5	model	model	NOUN
ajis02-2391	27	6	enables	enable	VERB
ajis02-2391	27	7	an	an	DET
ajis02-2391	27	8	in	in	ADP
ajis02-2391	27	9	-	-	PUNCT
ajis02-2391	27	10	depth	depth	NOUN
ajis02-2391	27	11	analysis	analysis	NOUN
ajis02-2391	27	12	of	of	ADP
ajis02-2391	27	13	dynamic	dynamic	ADJ
ajis02-2391	27	14	and	and	CCONJ
ajis02-2391	27	15	multi	multi	ADJ
ajis02-2391	27	16	-	-	ADJ
ajis02-2391	27	17	level	level	ADJ
ajis02-2391	27	18	changes	change	NOUN
ajis02-2391	27	19	at	at	ADP
ajis02-2391	27	20	the	the	DET
ajis02-2391	27	21	macro	macro	NOUN
ajis02-2391	27	22	-	-	NOUN
ajis02-2391	27	23	level	level	NOUN
ajis02-2391	27	24	(	(	PUNCT
ajis02-2391	27	25	e.g.	e.g.	ADV
ajis02-2391	27	26	,	,	PUNCT
ajis02-2391	27	27	organisational	organisational	ADJ
ajis02-2391	27	28	structure	structure	NOUN
ajis02-2391	27	29	and	and	CCONJ
ajis02-2391	27	30	policy	policy	NOUN
ajis02-2391	27	31	)	)	PUNCT
ajis02-2391	27	32	,	,	PUNCT
ajis02-2391	27	33	the	the	DET
ajis02-2391	27	34	micro	micro	NOUN
ajis02-2391	27	35	-	-	NOUN
ajis02-2391	27	36	level	level	NOUN
ajis02-2391	27	37	(	(	PUNCT
ajis02-2391	27	38	individuals	individual	NOUN
ajis02-2391	27	39	’	’	PART
ajis02-2391	27	40	work	work	NOUN
ajis02-2391	27	41	practices	practice	NOUN
ajis02-2391	27	42	)	)	PUNCT
ajis02-2391	27	43	,	,	PUNCT
ajis02-2391	27	44	and	and	CCONJ
ajis02-2391	27	45	the	the	DET
ajis02-2391	27	46	social	social	ADJ
ajis02-2391	27	47	level	level	NOUN
ajis02-2391	27	48	(	(	PUNCT
ajis02-2391	27	49	e.g.	e.g.	ADV
ajis02-2391	27	50	,	,	PUNCT
ajis02-2391	27	51	the	the	DET
ajis02-2391	27	52	relationship	relationship	NOUN
ajis02-2391	27	53	among	among	ADP
ajis02-2391	27	54	individuals	individual	NOUN
ajis02-2391	27	55	)	)	PUNCT
ajis02-2391	27	56	by	by	ADP
ajis02-2391	27	57	paying	pay	VERB
ajis02-2391	27	58	attention	attention	NOUN
ajis02-2391	27	59	to	to	ADP
ajis02-2391	27	60	the	the	DET
ajis02-2391	27	61	interactions	interaction	NOUN
ajis02-2391	27	62	among	among	ADP
ajis02-2391	27	63	socio	socio	NOUN
ajis02-2391	27	64	-	-	PUNCT
ajis02-2391	27	65	technical	technical	ADJ
ajis02-2391	27	66	components	component	NOUN
ajis02-2391	27	67	.	.	PUNCT
ajis02-2391	28	1	this	this	DET
ajis02-2391	28	2	study	study	NOUN
ajis02-2391	28	3	adopts	adopt	VERB
ajis02-2391	28	4	a	a	DET
ajis02-2391	28	5	qualitative	qualitative	ADJ
ajis02-2391	28	6	interpretive	interpretive	ADJ
ajis02-2391	28	7	case	case	NOUN
ajis02-2391	28	8	study	study	NOUN
ajis02-2391	28	9	method	method	NOUN
ajis02-2391	28	10	using	use	VERB
ajis02-2391	28	11	the	the	DET
ajis02-2391	28	12	embedded	embed	VERB
ajis02-2391	28	13	multiple	multiple	ADJ
ajis02-2391	28	14	-	-	PUNCT
ajis02-2391	28	15	case	case	NOUN
ajis02-2391	28	16	design	design	NOUN
ajis02-2391	28	17	(	(	PUNCT
ajis02-2391	28	18	yin	yin	PROPN
ajis02-2391	28	19	,	,	PUNCT
ajis02-2391	28	20	2003	2003	NUM
ajis02-2391	28	21	)	)	PUNCT
ajis02-2391	28	22	.	.	PUNCT
ajis02-2391	29	1	three	three	NUM
ajis02-2391	29	2	concurrent	concurrent	ADJ
ajis02-2391	29	3	data	datum	NOUN
ajis02-2391	29	4	analysis	analysis	NOUN
ajis02-2391	29	5	activities	activity	NOUN
ajis02-2391	29	6	proposed	propose	VERB
ajis02-2391	29	7	by	by	ADP
ajis02-2391	29	8	miles	mile	NOUN
ajis02-2391	29	9	and	and	CCONJ
ajis02-2391	29	10	huberman	huberman	NOUN
ajis02-2391	29	11	(	(	PUNCT
ajis02-2391	29	12	1994	1994	NUM
ajis02-2391	29	13	)	)	PUNCT
ajis02-2391	29	14	were	be	AUX
ajis02-2391	29	15	conducted	conduct	VERB
ajis02-2391	29	16	to	to	PART
ajis02-2391	29	17	theorise	theorise	VERB
ajis02-2391	29	18	the	the	DET
ajis02-2391	29	19	change	change	NOUN
ajis02-2391	29	20	process	process	NOUN
ajis02-2391	29	21	in	in	ADP
ajis02-2391	29	22	three	three	NUM
ajis02-2391	29	23	organisations	organisation	NOUN
ajis02-2391	29	24	.	.	PUNCT
ajis02-2391	30	1	in	in	ADP
ajis02-2391	30	2	the	the	DET
ajis02-2391	30	3	next	next	ADJ
ajis02-2391	30	4	section	section	NOUN
ajis02-2391	30	5	,	,	PUNCT
ajis02-2391	30	6	the	the	DET
ajis02-2391	30	7	study	study	NOUN
ajis02-2391	30	8	’s	’s	PART
ajis02-2391	30	9	theoretical	theoretical	ADJ
ajis02-2391	30	10	foundation	foundation	NOUN
ajis02-2391	30	11	is	be	AUX
ajis02-2391	30	12	discussed	discuss	VERB
ajis02-2391	30	13	with	with	ADP
ajis02-2391	30	14	reference	reference	NOUN
ajis02-2391	30	15	to	to	ADP
ajis02-2391	30	16	the	the	DET
ajis02-2391	30	17	literature	literature	NOUN
ajis02-2391	30	18	on	on	ADP
ajis02-2391	30	19	es	es	X
ajis02-2391	30	20	implementation	implementation	NOUN
ajis02-2391	30	21	and	and	CCONJ
ajis02-2391	30	22	organisational	organisational	ADJ
ajis02-2391	30	23	change	change	NOUN
ajis02-2391	30	24	.	.	PUNCT
ajis02-2391	31	1	the	the	DET
ajis02-2391	31	2	socio	socio	NOUN
ajis02-2391	31	3	-	-	PUNCT
ajis02-2391	31	4	technical	technical	ADJ
ajis02-2391	31	5	perspective	perspective	NOUN
ajis02-2391	31	6	and	and	CCONJ
ajis02-2391	31	7	the	the	DET
ajis02-2391	31	8	psic	psic	ADJ
ajis02-2391	31	9	model	model	NOUN
ajis02-2391	31	10	are	be	AUX
ajis02-2391	31	11	also	also	ADV
ajis02-2391	31	12	reviewed	review	VERB
ajis02-2391	31	13	.	.	PUNCT
ajis02-2391	32	1	2	2	NUM
ajis02-2391	32	2	theoretical	theoretical	ADJ
ajis02-2391	32	3	foundation	foundation	NOUN
ajis02-2391	32	4	2.1	2.1	NUM
ajis02-2391	32	5	enterprise	enterprise	NOUN
ajis02-2391	32	6	system	system	NOUN
ajis02-2391	32	7	implementation	implementation	NOUN
ajis02-2391	32	8	and	and	CCONJ
ajis02-2391	32	9	organisational	organisational	ADJ
ajis02-2391	32	10	change	change	NOUN
ajis02-2391	32	11	enterprise	enterprise	NOUN
ajis02-2391	32	12	systems	system	NOUN
ajis02-2391	32	13	constitute	constitute	VERB
ajis02-2391	32	14	“	"	PUNCT
ajis02-2391	32	15	a	a	DET
ajis02-2391	32	16	suite	suite	NOUN
ajis02-2391	32	17	of	of	ADP
ajis02-2391	32	18	integrated	integrate	VERB
ajis02-2391	32	19	software	software	NOUN
ajis02-2391	32	20	modules	module	NOUN
ajis02-2391	32	21	and	and	CCONJ
ajis02-2391	32	22	a	a	DET
ajis02-2391	32	23	common	common	ADJ
ajis02-2391	32	24	database	database	NOUN
ajis02-2391	32	25	used	use	VERB
ajis02-2391	32	26	to	to	PART
ajis02-2391	32	27	help	help	VERB
ajis02-2391	32	28	manage	manage	VERB
ajis02-2391	32	29	a	a	DET
ajis02-2391	32	30	company	company	NOUN
ajis02-2391	32	31	’s	’s	PART
ajis02-2391	32	32	human	human	ADJ
ajis02-2391	32	33	resources	resource	NOUN
ajis02-2391	32	34	,	,	PUNCT
ajis02-2391	32	35	financials	financial	NOUN
ajis02-2391	32	36	,	,	PUNCT
ajis02-2391	32	37	and	and	CCONJ
ajis02-2391	32	38	the	the	DET
ajis02-2391	32	39	service	service	NOUN
ajis02-2391	32	40	and/or	and/or	CCONJ
ajis02-2391	32	41	manufacturing	manufacturing	NOUN
ajis02-2391	32	42	processes	process	NOUN
ajis02-2391	32	43	”	"	PUNCT
ajis02-2391	32	44	(	(	PUNCT
ajis02-2391	32	45	sawyer	sawyer	PROPN
ajis02-2391	32	46	&	&	CCONJ
ajis02-2391	32	47	southwick	southwick	PROPN
ajis02-2391	32	48	,	,	PUNCT
ajis02-2391	32	49	2002	2002	NUM
ajis02-2391	32	50	,	,	PUNCT
ajis02-2391	32	51	p.	p.	NOUN
ajis02-2391	32	52	264	264	NUM
ajis02-2391	32	53	)	)	PUNCT
ajis02-2391	32	54	.	.	PUNCT
ajis02-2391	33	1	since	since	SCONJ
ajis02-2391	33	2	enterprise	enterprise	NOUN
ajis02-2391	33	3	systems	system	NOUN
ajis02-2391	33	4	are	be	AUX
ajis02-2391	33	5	embedded	embed	VERB
ajis02-2391	33	6	with	with	ADP
ajis02-2391	33	7	prescribed	prescribed	ADJ
ajis02-2391	33	8	business	business	NOUN
ajis02-2391	33	9	logic	logic	NOUN
ajis02-2391	33	10	,	,	PUNCT
ajis02-2391	33	11	organisations	organisation	NOUN
ajis02-2391	33	12	are	be	AUX
ajis02-2391	33	13	often	often	ADV
ajis02-2391	33	14	required	require	VERB
ajis02-2391	33	15	to	to	PART
ajis02-2391	33	16	change	change	VERB
ajis02-2391	33	17	their	their	PRON
ajis02-2391	33	18	business	business	NOUN
ajis02-2391	33	19	processes	process	NOUN
ajis02-2391	33	20	and	and	CCONJ
ajis02-2391	33	21	restructure	restructure	VERB
ajis02-2391	33	22	their	their	PRON
ajis02-2391	33	23	organisations	organisation	NOUN
ajis02-2391	33	24	to	to	PART
ajis02-2391	33	25	obtain	obtain	VERB
ajis02-2391	33	26	the	the	DET
ajis02-2391	33	27	desirable	desirable	ADJ
ajis02-2391	33	28	benefits	benefit	NOUN
ajis02-2391	33	29	(	(	PUNCT
ajis02-2391	33	30	elbanna	elbanna	ADJ
ajis02-2391	33	31	,	,	PUNCT
ajis02-2391	33	32	2007	2007	NUM
ajis02-2391	33	33	;	;	PUNCT
ajis02-2391	33	34	ignatiadis	ignatiadis	PROPN
ajis02-2391	33	35	&	&	CCONJ
ajis02-2391	33	36	nandhakumar	nandhakumar	PROPN
ajis02-2391	33	37	,	,	PUNCT
ajis02-2391	33	38	2007	2007	NUM
ajis02-2391	33	39	;	;	PUNCT
ajis02-2391	33	40	seethamraju	seethamraju	NOUN
ajis02-2391	33	41	&	&	CCONJ
ajis02-2391	33	42	sundar	sundar	PROPN
ajis02-2391	33	43	,	,	PUNCT
ajis02-2391	33	44	2013	2013	NUM
ajis02-2391	33	45	)	)	PUNCT
ajis02-2391	33	46	.	.	PUNCT
ajis02-2391	34	1	effective	effective	ADJ
ajis02-2391	34	2	es	es	PRON
ajis02-2391	34	3	implementation	implementation	NOUN
ajis02-2391	34	4	depends	depend	VERB
ajis02-2391	34	5	on	on	ADP
ajis02-2391	34	6	not	not	PART
ajis02-2391	34	7	only	only	ADV
ajis02-2391	34	8	technical	technical	ADJ
ajis02-2391	34	9	,	,	PUNCT
ajis02-2391	34	10	but	but	CCONJ
ajis02-2391	34	11	also	also	ADV
ajis02-2391	34	12	several	several	ADJ
ajis02-2391	34	13	organisational	organisational	ADJ
ajis02-2391	34	14	factors	factor	NOUN
ajis02-2391	34	15	such	such	ADJ
ajis02-2391	34	16	as	as	ADP
ajis02-2391	34	17	organisational	organisational	ADJ
ajis02-2391	34	18	politics	politic	NOUN
ajis02-2391	34	19	,	,	PUNCT
ajis02-2391	34	20	cultures	culture	NOUN
ajis02-2391	34	21	,	,	PUNCT
ajis02-2391	34	22	environments	environment	NOUN
ajis02-2391	34	23	,	,	PUNCT
ajis02-2391	34	24	structures	structure	NOUN
ajis02-2391	34	25	,	,	PUNCT
ajis02-2391	34	26	routines	routine	NOUN
ajis02-2391	34	27	,	,	PUNCT
ajis02-2391	34	28	and	and	CCONJ
ajis02-2391	34	29	business	business	NOUN
ajis02-2391	34	30	processes	process	NOUN
ajis02-2391	34	31	(	(	PUNCT
ajis02-2391	34	32	schwartz	schwartz	NOUN
ajis02-2391	34	33	,	,	PUNCT
ajis02-2391	34	34	2002	2002	NUM
ajis02-2391	34	35	;	;	PUNCT
ajis02-2391	34	36	zablah	zablah	PROPN
ajis02-2391	34	37	et	et	PROPN
ajis02-2391	34	38	al	al	PROPN
ajis02-2391	34	39	.	.	PROPN
ajis02-2391	34	40	,	,	PUNCT
ajis02-2391	34	41	2004	2004	NUM
ajis02-2391	34	42	)	)	PUNCT
ajis02-2391	34	43	.	.	PUNCT
ajis02-2391	35	1	in	in	ADP
ajis02-2391	35	2	addition	addition	NOUN
ajis02-2391	35	3	,	,	PUNCT
ajis02-2391	35	4	social	social	ADJ
ajis02-2391	35	5	integration	integration	NOUN
ajis02-2391	35	6	,	,	PUNCT
ajis02-2391	35	7	including	include	VERB
ajis02-2391	35	8	acceptance	acceptance	NOUN
ajis02-2391	35	9	from	from	ADP
ajis02-2391	35	10	work	work	NOUN
ajis02-2391	35	11	colleagues	colleague	NOUN
ajis02-2391	35	12	and	and	CCONJ
ajis02-2391	35	13	support	support	NOUN
ajis02-2391	35	14	from	from	ADP
ajis02-2391	35	15	management	management	NOUN
ajis02-2391	35	16	,	,	PUNCT
ajis02-2391	35	17	is	be	AUX
ajis02-2391	35	18	crucial	crucial	ADJ
ajis02-2391	35	19	to	to	PART
ajis02-2391	35	20	support	support	VERB
ajis02-2391	35	21	changes	change	NOUN
ajis02-2391	35	22	during	during	ADP
ajis02-2391	35	23	es	es	X
ajis02-2391	35	24	implementation	implementation	NOUN
ajis02-2391	35	25	(	(	PUNCT
ajis02-2391	35	26	aburub	aburub	PROPN
ajis02-2391	35	27	,	,	PUNCT
ajis02-2391	35	28	2015	2015	NUM
ajis02-2391	35	29	;	;	PUNCT
ajis02-2391	35	30	elbanna	elbanna	ADJ
ajis02-2391	35	31	,	,	PUNCT
ajis02-2391	35	32	2007	2007	NUM
ajis02-2391	35	33	;	;	PUNCT
ajis02-2391	35	34	seethamraju	seethamraju	NOUN
ajis02-2391	35	35	&	&	CCONJ
ajis02-2391	35	36	sundar	sundar	PROPN
ajis02-2391	35	37	,	,	PUNCT
ajis02-2391	35	38	2013	2013	NUM
ajis02-2391	35	39	)	)	PUNCT
ajis02-2391	35	40	.	.	PUNCT
ajis02-2391	36	1	es	es	X
ajis02-2391	36	2	implementation	implementation	NOUN
ajis02-2391	36	3	,	,	PUNCT
ajis02-2391	36	4	in	in	ADP
ajis02-2391	36	5	some	some	DET
ajis02-2391	36	6	cases	case	NOUN
ajis02-2391	36	7	,	,	PUNCT
ajis02-2391	36	8	may	may	AUX
ajis02-2391	36	9	unfold	unfold	VERB
ajis02-2391	36	10	in	in	ADP
ajis02-2391	36	11	unpredictable	unpredictable	ADJ
ajis02-2391	36	12	ways	way	NOUN
ajis02-2391	36	13	with	with	ADP
ajis02-2391	36	14	unintended	unintended	ADJ
ajis02-2391	36	15	consequences	consequence	NOUN
ajis02-2391	36	16	(	(	PUNCT
ajis02-2391	36	17	bloomrosen	bloomrosen	PROPN
ajis02-2391	36	18	et	et	PROPN
ajis02-2391	36	19	al	al	PROPN
ajis02-2391	36	20	.	.	PROPN
ajis02-2391	36	21	,	,	PUNCT
ajis02-2391	36	22	2011	2011	NUM
ajis02-2391	36	23	;	;	PUNCT
ajis02-2391	36	24	ignatiadis	ignatiadis	PROPN
ajis02-2391	36	25	&	&	CCONJ
ajis02-2391	36	26	nandhakumar	nandhakumar	PROPN
ajis02-2391	36	27	,	,	PUNCT
ajis02-2391	36	28	2007	2007	NUM
ajis02-2391	36	29	;	;	PUNCT
ajis02-2391	36	30	lyytinen	lyytinen	PROPN
ajis02-2391	36	31	et	et	PROPN
ajis02-2391	36	32	al	al	PROPN
ajis02-2391	36	33	.	.	PROPN
ajis02-2391	36	34	,	,	PUNCT
ajis02-2391	36	35	2009	2009	NUM
ajis02-2391	36	36	;	;	PUNCT
ajis02-2391	36	37	australasian	australasian	ADJ
ajis02-2391	36	38	journal	journal	NOUN
ajis02-2391	36	39	of	of	ADP
ajis02-2391	36	40	information	information	NOUN
ajis02-2391	36	41	systems	system	NOUN
ajis02-2391	36	42	techakriengkrai	techakriengkrai	VERB
ajis02-2391	36	43	,	,	PUNCT
ajis02-2391	36	44	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	36	45	&	&	CCONJ
ajis02-2391	36	46	tan	tan	PROPN
ajis02-2391	36	47	2021	2021	NUM
ajis02-2391	36	48	,	,	PUNCT
ajis02-2391	36	49	vol	vol	NOUN
ajis02-2391	36	50	25	25	NUM
ajis02-2391	36	51	,	,	PUNCT
ajis02-2391	36	52	research	research	NOUN
ajis02-2391	36	53	article	article	NOUN
ajis02-2391	36	54	post	post	ADJ
ajis02-2391	36	55	-	-	ADJ
ajis02-2391	36	56	adoptive	adoptive	ADJ
ajis02-2391	36	57	change	change	NOUN
ajis02-2391	36	58	of	of	ADP
ajis02-2391	36	59	enterprise	enterprise	NOUN
ajis02-2391	36	60	system	system	NOUN
ajis02-2391	36	61	implementations	implementation	NOUN
ajis02-2391	36	62	3	3	NUM
ajis02-2391	36	63	newell	newell	PROPN
ajis02-2391	36	64	et	et	PROPN
ajis02-2391	36	65	al	al	PROPN
ajis02-2391	36	66	.	.	PROPN
ajis02-2391	36	67	,	,	PUNCT
ajis02-2391	36	68	2002	2002	NUM
ajis02-2391	36	69	;	;	PUNCT
ajis02-2391	36	70	rollins	rollin	NOUN
ajis02-2391	36	71	,	,	PUNCT
ajis02-2391	36	72	2012	2012	NUM
ajis02-2391	36	73	;	;	PUNCT
ajis02-2391	36	74	strong	strong	ADJ
ajis02-2391	36	75	&	&	CCONJ
ajis02-2391	36	76	volkoff	volkoff	NOUN
ajis02-2391	36	77	,	,	PUNCT
ajis02-2391	36	78	2010	2010	NUM
ajis02-2391	36	79	;	;	PUNCT
ajis02-2391	36	80	williams	williams	PROPN
ajis02-2391	36	81	&	&	CCONJ
ajis02-2391	36	82	hardy	hardy	ADJ
ajis02-2391	36	83	,	,	PUNCT
ajis02-2391	36	84	2005	2005	NUM
ajis02-2391	36	85	)	)	PUNCT
ajis02-2391	36	86	.	.	PUNCT
ajis02-2391	37	1	for	for	ADP
ajis02-2391	37	2	example	example	NOUN
ajis02-2391	37	3	,	,	PUNCT
ajis02-2391	37	4	lyytinen	lyytinen	INTJ
ajis02-2391	37	5	et	et	PROPN
ajis02-2391	37	6	al	al	PROPN
ajis02-2391	37	7	.	.	PROPN
ajis02-2391	38	1	(	(	PUNCT
ajis02-2391	38	2	2009	2009	NUM
ajis02-2391	38	3	)	)	PUNCT
ajis02-2391	38	4	found	find	VERB
ajis02-2391	38	5	that	that	SCONJ
ajis02-2391	38	6	the	the	DET
ajis02-2391	38	7	enterprise	enterprise	NOUN
ajis02-2391	38	8	system	system	NOUN
ajis02-2391	38	9	institutionalisation	institutionalisation	NOUN
ajis02-2391	38	10	process	process	NOUN
ajis02-2391	38	11	emerges	emerge	VERB
ajis02-2391	38	12	through	through	ADP
ajis02-2391	38	13	unanticipated	unanticipated	ADJ
ajis02-2391	38	14	events	event	NOUN
ajis02-2391	38	15	(	(	PUNCT
ajis02-2391	38	16	e.g.	e.g.	ADV
ajis02-2391	38	17	,	,	PUNCT
ajis02-2391	38	18	change	change	NOUN
ajis02-2391	38	19	of	of	ADP
ajis02-2391	38	20	project	project	NOUN
ajis02-2391	38	21	manager	manager	NOUN
ajis02-2391	38	22	,	,	PUNCT
ajis02-2391	38	23	increased	increase	VERB
ajis02-2391	38	24	competition	competition	NOUN
ajis02-2391	38	25	to	to	PART
ajis02-2391	38	26	attract	attract	VERB
ajis02-2391	38	27	skilful	skilful	ADJ
ajis02-2391	38	28	it	it	PRON
ajis02-2391	38	29	employees	employee	NOUN
ajis02-2391	38	30	,	,	PUNCT
ajis02-2391	38	31	and	and	CCONJ
ajis02-2391	38	32	customer	customer	NOUN
ajis02-2391	38	33	complaints	complaint	NOUN
ajis02-2391	38	34	)	)	PUNCT
ajis02-2391	38	35	that	that	PRON
ajis02-2391	38	36	significantly	significantly	ADV
ajis02-2391	38	37	affect	affect	VERB
ajis02-2391	38	38	the	the	DET
ajis02-2391	38	39	outcome	outcome	NOUN
ajis02-2391	38	40	.	.	PUNCT
ajis02-2391	39	1	the	the	DET
ajis02-2391	39	2	complexities	complexity	NOUN
ajis02-2391	39	3	of	of	ADP
ajis02-2391	39	4	es	es	ADP
ajis02-2391	39	5	implementation	implementation	NOUN
ajis02-2391	39	6	can	can	AUX
ajis02-2391	39	7	lead	lead	VERB
ajis02-2391	39	8	to	to	ADP
ajis02-2391	39	9	several	several	ADJ
ajis02-2391	39	10	unintended	unintended	ADJ
ajis02-2391	39	11	consequences	consequence	NOUN
ajis02-2391	39	12	such	such	ADJ
ajis02-2391	39	13	as	as	ADP
ajis02-2391	39	14	workarounds	workaround	NOUN
ajis02-2391	39	15	that	that	PRON
ajis02-2391	39	16	prevent	prevent	VERB
ajis02-2391	39	17	organisations	organisation	NOUN
ajis02-2391	39	18	from	from	ADP
ajis02-2391	39	19	gaining	gain	VERB
ajis02-2391	39	20	better	well	ADJ
ajis02-2391	39	21	control	control	NOUN
ajis02-2391	39	22	over	over	ADP
ajis02-2391	39	23	their	their	PRON
ajis02-2391	39	24	data	datum	NOUN
ajis02-2391	39	25	and	and	CCONJ
ajis02-2391	39	26	operations	operation	NOUN
ajis02-2391	39	27	(	(	PUNCT
ajis02-2391	39	28	ignatiadis	ignatiadis	PROPN
ajis02-2391	39	29	&	&	CCONJ
ajis02-2391	39	30	nandhakumar	nandhakumar	PROPN
ajis02-2391	39	31	,	,	PUNCT
ajis02-2391	39	32	2007	2007	NUM
ajis02-2391	39	33	)	)	PUNCT
ajis02-2391	39	34	,	,	PUNCT
ajis02-2391	39	35	misfits	misfit	NOUN
ajis02-2391	39	36	of	of	ADP
ajis02-2391	39	37	es	es	NOUN
ajis02-2391	39	38	processes	process	NOUN
ajis02-2391	39	39	that	that	PRON
ajis02-2391	39	40	lead	lead	VERB
ajis02-2391	39	41	to	to	ADP
ajis02-2391	39	42	reduced	reduce	VERB
ajis02-2391	39	43	efficiency	efficiency	NOUN
ajis02-2391	39	44	or	or	CCONJ
ajis02-2391	39	45	effectiveness	effectiveness	NOUN
ajis02-2391	39	46	(	(	PUNCT
ajis02-2391	39	47	strong	strong	ADJ
ajis02-2391	39	48	&	&	CCONJ
ajis02-2391	39	49	volkoff	volkoff	NOUN
ajis02-2391	39	50	,	,	PUNCT
ajis02-2391	39	51	2010	2010	NUM
ajis02-2391	39	52	)	)	PUNCT
ajis02-2391	39	53	,	,	PUNCT
ajis02-2391	39	54	changes	change	NOUN
ajis02-2391	39	55	in	in	ADP
ajis02-2391	39	56	communication	communication	NOUN
ajis02-2391	39	57	practices	practice	NOUN
ajis02-2391	39	58	,	,	PUNCT
ajis02-2391	39	59	and	and	CCONJ
ajis02-2391	39	60	impact	impact	NOUN
ajis02-2391	39	61	on	on	ADP
ajis02-2391	39	62	social	social	ADJ
ajis02-2391	39	63	relationships	relationship	NOUN
ajis02-2391	39	64	(	(	PUNCT
ajis02-2391	39	65	newell	newell	PROPN
ajis02-2391	39	66	et	et	PROPN
ajis02-2391	39	67	al	al	PROPN
ajis02-2391	39	68	.	.	PROPN
ajis02-2391	39	69	,	,	PUNCT
ajis02-2391	39	70	2002	2002	NUM
ajis02-2391	39	71	;	;	PUNCT
ajis02-2391	39	72	rollins	rollin	NOUN
ajis02-2391	39	73	,	,	PUNCT
ajis02-2391	39	74	2012	2012	NUM
ajis02-2391	39	75	)	)	PUNCT
ajis02-2391	39	76	.	.	PUNCT
ajis02-2391	40	1	institutional	institutional	ADJ
ajis02-2391	40	2	theory	theory	NOUN
ajis02-2391	40	3	,	,	PUNCT
ajis02-2391	40	4	institutional	institutional	ADJ
ajis02-2391	40	5	logics	logic	NOUN
ajis02-2391	40	6	,	,	PUNCT
ajis02-2391	40	7	and	and	CCONJ
ajis02-2391	40	8	socio	socio	NOUN
ajis02-2391	40	9	-	-	PUNCT
ajis02-2391	40	10	technical	technical	ADJ
ajis02-2391	40	11	theory	theory	NOUN
ajis02-2391	40	12	have	have	AUX
ajis02-2391	40	13	been	be	AUX
ajis02-2391	40	14	widely	widely	ADV
ajis02-2391	40	15	used	use	VERB
ajis02-2391	40	16	to	to	PART
ajis02-2391	40	17	investigate	investigate	VERB
ajis02-2391	40	18	information	information	NOUN
ajis02-2391	40	19	-	-	PUNCT
ajis02-2391	40	20	technology	technology	NOUN
ajis02-2391	40	21	(	(	PUNCT
ajis02-2391	40	22	it)-enabled	it)-enable	VERB
ajis02-2391	40	23	organisational	organisational	ADJ
ajis02-2391	40	24	change	change	NOUN
ajis02-2391	40	25	in	in	ADP
ajis02-2391	40	26	general	general	ADJ
ajis02-2391	40	27	and	and	CCONJ
ajis02-2391	40	28	enterprise	enterprise	NOUN
ajis02-2391	40	29	system	system	NOUN
ajis02-2391	40	30	-	-	PUNCT
ajis02-2391	40	31	enabled	enable	VERB
ajis02-2391	40	32	organisational	organisational	ADJ
ajis02-2391	40	33	change	change	NOUN
ajis02-2391	40	34	in	in	ADP
ajis02-2391	40	35	particular	particular	ADJ
ajis02-2391	40	36	(	(	PUNCT
ajis02-2391	40	37	lyytinen	lyytinen	NOUN
ajis02-2391	40	38	et	et	PROPN
ajis02-2391	40	39	al	al	PROPN
ajis02-2391	40	40	.	.	PROPN
ajis02-2391	40	41	,	,	PUNCT
ajis02-2391	40	42	2009	2009	NUM
ajis02-2391	40	43	;	;	PUNCT
ajis02-2391	40	44	yoo	yoo	PROPN
ajis02-2391	40	45	et	et	PROPN
ajis02-2391	40	46	al	al	PROPN
ajis02-2391	40	47	.	.	PROPN
ajis02-2391	40	48	,	,	PUNCT
ajis02-2391	40	49	2007	2007	NUM
ajis02-2391	40	50	;	;	PUNCT
ajis02-2391	40	51	soh	soh	PROPN
ajis02-2391	40	52	&	&	CCONJ
ajis02-2391	40	53	sia	sia	PROPN
ajis02-2391	40	54	,	,	PUNCT
ajis02-2391	40	55	2004	2004	NUM
ajis02-2391	40	56	)	)	PUNCT
ajis02-2391	40	57	.	.	PUNCT
ajis02-2391	41	1	it	it	PRON
ajis02-2391	41	2	is	be	AUX
ajis02-2391	41	3	important	important	ADJ
ajis02-2391	41	4	to	to	PART
ajis02-2391	41	5	note	note	VERB
ajis02-2391	41	6	that	that	SCONJ
ajis02-2391	41	7	both	both	PRON
ajis02-2391	41	8	institutional	institutional	ADJ
ajis02-2391	41	9	theory	theory	NOUN
ajis02-2391	41	10	and	and	CCONJ
ajis02-2391	41	11	institutional	institutional	ADJ
ajis02-2391	41	12	logics	logic	NOUN
ajis02-2391	41	13	are	be	AUX
ajis02-2391	41	14	macro	macro	ADJ
ajis02-2391	41	15	-	-	NOUN
ajis02-2391	41	16	level	level	NOUN
ajis02-2391	41	17	(	(	PUNCT
ajis02-2391	41	18	i.e.	i.e.	X
ajis02-2391	41	19	,	,	PUNCT
ajis02-2391	41	20	organisational	organisational	ADJ
ajis02-2391	41	21	level	level	NOUN
ajis02-2391	41	22	)	)	PUNCT
ajis02-2391	41	23	theories	theory	NOUN
ajis02-2391	41	24	and	and	CCONJ
ajis02-2391	41	25	concepts	concept	NOUN
ajis02-2391	41	26	that	that	PRON
ajis02-2391	41	27	may	may	AUX
ajis02-2391	41	28	not	not	PART
ajis02-2391	41	29	be	be	AUX
ajis02-2391	41	30	applicable	applicable	ADJ
ajis02-2391	41	31	in	in	ADP
ajis02-2391	41	32	the	the	DET
ajis02-2391	41	33	study	study	NOUN
ajis02-2391	41	34	of	of	ADP
ajis02-2391	41	35	micro	micro	ADJ
ajis02-2391	41	36	-	-	NOUN
ajis02-2391	41	37	level	level	ADJ
ajis02-2391	41	38	changes	change	NOUN
ajis02-2391	41	39	at	at	ADP
ajis02-2391	41	40	an	an	DET
ajis02-2391	41	41	individual	individual	ADJ
ajis02-2391	41	42	level	level	NOUN
ajis02-2391	41	43	(	(	PUNCT
ajis02-2391	41	44	i.e.	i.e.	X
ajis02-2391	41	45	,	,	PUNCT
ajis02-2391	41	46	work	work	NOUN
ajis02-2391	41	47	practices	practice	NOUN
ajis02-2391	41	48	)	)	PUNCT
ajis02-2391	41	49	(	(	PUNCT
ajis02-2391	41	50	khalil	khalil	PROPN
ajis02-2391	41	51	,	,	PUNCT
ajis02-2391	41	52	1995	1995	NUM
ajis02-2391	41	53	)	)	PUNCT
ajis02-2391	41	54	.	.	PUNCT
ajis02-2391	42	1	it	it	PRON
ajis02-2391	42	2	is	be	AUX
ajis02-2391	42	3	important	important	ADJ
ajis02-2391	42	4	to	to	PART
ajis02-2391	42	5	recognise	recognise	VERB
ajis02-2391	42	6	that	that	SCONJ
ajis02-2391	42	7	es	e	VERB
ajis02-2391	42	8	implementation	implementation	NOUN
ajis02-2391	42	9	changes	change	NOUN
ajis02-2391	42	10	and	and	CCONJ
ajis02-2391	42	11	outcomes	outcome	NOUN
ajis02-2391	42	12	involve	involve	VERB
ajis02-2391	42	13	both	both	CCONJ
ajis02-2391	42	14	the	the	DET
ajis02-2391	42	15	technical	technical	ADJ
ajis02-2391	42	16	and	and	CCONJ
ajis02-2391	42	17	social	social	ADJ
ajis02-2391	42	18	aspects	aspect	NOUN
ajis02-2391	42	19	(	(	PUNCT
ajis02-2391	42	20	aburub	aburub	PROPN
ajis02-2391	42	21	,	,	PUNCT
ajis02-2391	42	22	2015	2015	NUM
ajis02-2391	42	23	;	;	PUNCT
ajis02-2391	42	24	elbanna	elbanna	ADJ
ajis02-2391	42	25	,	,	PUNCT
ajis02-2391	42	26	2007	2007	NUM
ajis02-2391	42	27	;	;	PUNCT
ajis02-2391	42	28	sawyer	sawyer	PROPN
ajis02-2391	42	29	&	&	CCONJ
ajis02-2391	42	30	southwick	southwick	PROPN
ajis02-2391	42	31	,	,	PUNCT
ajis02-2391	42	32	2002	2002	NUM
ajis02-2391	42	33	)	)	PUNCT
ajis02-2391	42	34	.	.	PUNCT
ajis02-2391	43	1	next	next	ADV
ajis02-2391	43	2	,	,	PUNCT
ajis02-2391	43	3	we	we	PRON
ajis02-2391	43	4	discuss	discuss	VERB
ajis02-2391	43	5	how	how	SCONJ
ajis02-2391	43	6	the	the	DET
ajis02-2391	43	7	approach	approach	NOUN
ajis02-2391	43	8	that	that	PRON
ajis02-2391	43	9	views	view	VERB
ajis02-2391	43	10	changes	change	NOUN
ajis02-2391	43	11	as	as	ADP
ajis02-2391	43	12	a	a	DET
ajis02-2391	43	13	socio	socio	NOUN
ajis02-2391	43	14	-	-	PUNCT
ajis02-2391	43	15	technical	technical	ADJ
ajis02-2391	43	16	phenomenon	phenomenon	NOUN
ajis02-2391	43	17	can	can	AUX
ajis02-2391	43	18	offer	offer	VERB
ajis02-2391	43	19	insights	insight	NOUN
ajis02-2391	43	20	to	to	PART
ajis02-2391	43	21	unravel	unravel	VERB
ajis02-2391	43	22	complexities	complexity	NOUN
ajis02-2391	43	23	as	as	ADV
ajis02-2391	43	24	well	well	ADV
ajis02-2391	43	25	as	as	ADP
ajis02-2391	43	26	unpredictable	unpredictable	ADJ
ajis02-2391	43	27	and	and	CCONJ
ajis02-2391	43	28	unintended	unintended	ADJ
ajis02-2391	43	29	consequences	consequence	NOUN
ajis02-2391	43	30	from	from	ADP
ajis02-2391	43	31	es	es	X
ajis02-2391	43	32	implementations	implementation	NOUN
ajis02-2391	43	33	.	.	PUNCT
ajis02-2391	44	1	2.2	2.2	NUM
ajis02-2391	44	2	a	a	DET
ajis02-2391	44	3	socio	socio	NOUN
ajis02-2391	44	4	-	-	PUNCT
ajis02-2391	44	5	technical	technical	ADJ
ajis02-2391	44	6	perspective	perspective	NOUN
ajis02-2391	44	7	is	be	AUX
ajis02-2391	44	8	change	change	NOUN
ajis02-2391	44	9	can	can	AUX
ajis02-2391	44	10	be	be	AUX
ajis02-2391	44	11	characterised	characterise	VERB
ajis02-2391	44	12	as	as	ADP
ajis02-2391	44	13	technical	technical	ADJ
ajis02-2391	44	14	and	and	CCONJ
ajis02-2391	44	15	social	social	ADJ
ajis02-2391	44	16	change	change	NOUN
ajis02-2391	44	17	(	(	PUNCT
ajis02-2391	44	18	lyytinen	lyytinen	PROPN
ajis02-2391	44	19	&	&	CCONJ
ajis02-2391	44	20	newman	newman	PROPN
ajis02-2391	44	21	,	,	PUNCT
ajis02-2391	44	22	2008	2008	NUM
ajis02-2391	44	23	)	)	PUNCT
ajis02-2391	44	24	.	.	PUNCT
ajis02-2391	45	1	leavitt	leavitt	PROPN
ajis02-2391	45	2	’s	’s	PART
ajis02-2391	45	3	socio	socio	NOUN
ajis02-2391	45	4	-	-	PUNCT
ajis02-2391	45	5	technical	technical	ADJ
ajis02-2391	45	6	(	(	PUNCT
ajis02-2391	45	7	s	s	NOUN
ajis02-2391	45	8	-	-	PUNCT
ajis02-2391	45	9	t	t	NOUN
ajis02-2391	45	10	)	)	PUNCT
ajis02-2391	45	11	system	system	NOUN
ajis02-2391	45	12	model	model	NOUN
ajis02-2391	45	13	views	view	VERB
ajis02-2391	45	14	an	an	DET
ajis02-2391	45	15	organisational	organisational	ADJ
ajis02-2391	45	16	system	system	NOUN
ajis02-2391	45	17	as	as	ADP
ajis02-2391	45	18	a	a	DET
ajis02-2391	45	19	system	system	NOUN
ajis02-2391	45	20	with	with	ADP
ajis02-2391	45	21	four	four	NUM
ajis02-2391	45	22	socio	socio	NOUN
ajis02-2391	45	23	-	-	PUNCT
ajis02-2391	45	24	technical	technical	ADJ
ajis02-2391	45	25	components	component	NOUN
ajis02-2391	45	26	.	.	PUNCT
ajis02-2391	46	1	these	these	DET
ajis02-2391	46	2	components	component	NOUN
ajis02-2391	46	3	include	include	VERB
ajis02-2391	46	4	actors	actor	NOUN
ajis02-2391	46	5	(	(	PUNCT
ajis02-2391	46	6	e.g.	e.g.	ADV
ajis02-2391	46	7	,	,	PUNCT
ajis02-2391	46	8	project	project	NOUN
ajis02-2391	46	9	participants	participant	NOUN
ajis02-2391	46	10	and	and	CCONJ
ajis02-2391	46	11	stakeholders	stakeholder	NOUN
ajis02-2391	46	12	)	)	PUNCT
ajis02-2391	46	13	and	and	CCONJ
ajis02-2391	46	14	their	their	PRON
ajis02-2391	46	15	characteristics	characteristic	NOUN
ajis02-2391	46	16	and	and	CCONJ
ajis02-2391	46	17	attributes	attribute	NOUN
ajis02-2391	46	18	;	;	PUNCT
ajis02-2391	46	19	tasks	task	NOUN
ajis02-2391	46	20	which	which	PRON
ajis02-2391	46	21	refer	refer	VERB
ajis02-2391	46	22	to	to	ADP
ajis02-2391	46	23	what	what	PRON
ajis02-2391	46	24	and	and	CCONJ
ajis02-2391	46	25	how	how	SCONJ
ajis02-2391	46	26	work	work	NOUN
ajis02-2391	46	27	is	be	AUX
ajis02-2391	46	28	accomplished	accomplish	VERB
ajis02-2391	46	29	;	;	PUNCT
ajis02-2391	46	30	structure	structure	NOUN
ajis02-2391	46	31	which	which	PRON
ajis02-2391	46	32	represents	represent	VERB
ajis02-2391	46	33	institutionalised	institutionalised	ADJ
ajis02-2391	46	34	rules	rule	NOUN
ajis02-2391	46	35	and	and	CCONJ
ajis02-2391	46	36	arrangements	arrangement	NOUN
ajis02-2391	46	37	;	;	PUNCT
ajis02-2391	46	38	and	and	CCONJ
ajis02-2391	46	39	technology	technology	NOUN
ajis02-2391	46	40	including	include	VERB
ajis02-2391	46	41	hardware	hardware	NOUN
ajis02-2391	46	42	,	,	PUNCT
ajis02-2391	46	43	software	software	NOUN
ajis02-2391	46	44	,	,	PUNCT
ajis02-2391	46	45	and	and	CCONJ
ajis02-2391	46	46	tools	tool	NOUN
ajis02-2391	46	47	(	(	PUNCT
ajis02-2391	46	48	leavitt	leavitt	NOUN
ajis02-2391	46	49	,	,	PUNCT
ajis02-2391	46	50	1964	1964	NUM
ajis02-2391	46	51	)	)	PUNCT
ajis02-2391	46	52	.	.	PUNCT
ajis02-2391	47	1	the	the	DET
ajis02-2391	47	2	four	four	NUM
ajis02-2391	47	3	components	component	NOUN
ajis02-2391	47	4	are	be	AUX
ajis02-2391	47	5	interdependent	interdependent	ADJ
ajis02-2391	47	6	;	;	PUNCT
ajis02-2391	47	7	they	they	PRON
ajis02-2391	47	8	affect	affect	VERB
ajis02-2391	47	9	each	each	DET
ajis02-2391	47	10	other	other	ADJ
ajis02-2391	47	11	and	and	CCONJ
ajis02-2391	47	12	the	the	DET
ajis02-2391	47	13	change	change	NOUN
ajis02-2391	47	14	of	of	ADP
ajis02-2391	47	15	one	one	NUM
ajis02-2391	47	16	component	component	NOUN
ajis02-2391	47	17	leads	lead	VERB
ajis02-2391	47	18	to	to	ADP
ajis02-2391	47	19	subsequent	subsequent	ADJ
ajis02-2391	47	20	changes	change	NOUN
ajis02-2391	47	21	in	in	ADP
ajis02-2391	47	22	other	other	ADJ
ajis02-2391	47	23	components	component	NOUN
ajis02-2391	47	24	,	,	PUNCT
ajis02-2391	47	25	which	which	PRON
ajis02-2391	47	26	helps	help	VERB
ajis02-2391	47	27	us	we	PRON
ajis02-2391	47	28	better	well	ADV
ajis02-2391	47	29	understand	understand	VERB
ajis02-2391	47	30	the	the	PRON
ajis02-2391	47	31	is	be	AUX
ajis02-2391	47	32	change	change	NOUN
ajis02-2391	47	33	process	process	NOUN
ajis02-2391	47	34	.	.	PUNCT
ajis02-2391	48	1	previous	previous	ADJ
ajis02-2391	48	2	is	be	AUX
ajis02-2391	48	3	research	research	NOUN
ajis02-2391	48	4	has	have	AUX
ajis02-2391	48	5	adopted	adopt	VERB
ajis02-2391	48	6	a	a	DET
ajis02-2391	48	7	socio	socio	NOUN
ajis02-2391	48	8	-	-	PUNCT
ajis02-2391	48	9	technical	technical	ADJ
ajis02-2391	48	10	perspective	perspective	NOUN
ajis02-2391	48	11	(	(	PUNCT
ajis02-2391	48	12	kim	kim	PROPN
ajis02-2391	48	13	et	et	PROPN
ajis02-2391	48	14	al	al	PROPN
ajis02-2391	48	15	.	.	PROPN
ajis02-2391	48	16	,	,	PUNCT
ajis02-2391	48	17	2012	2012	NUM
ajis02-2391	48	18	;	;	PUNCT
ajis02-2391	48	19	luna	luna	PROPN
ajis02-2391	48	20	-	-	PUNCT
ajis02-2391	48	21	reyes	reyes	PROPN
ajis02-2391	48	22	et	et	PROPN
ajis02-2391	48	23	al	al	PROPN
ajis02-2391	48	24	.	.	PROPN
ajis02-2391	48	25	,	,	PUNCT
ajis02-2391	48	26	2005	2005	NUM
ajis02-2391	48	27	;	;	PUNCT
ajis02-2391	48	28	lyytinen	lyytinen	PROPN
ajis02-2391	48	29	&	&	CCONJ
ajis02-2391	48	30	newman	newman	PROPN
ajis02-2391	48	31	,	,	PUNCT
ajis02-2391	48	32	2008	2008	NUM
ajis02-2391	48	33	;	;	PUNCT
ajis02-2391	48	34	lyytinen	lyytinen	PROPN
ajis02-2391	48	35	et	et	PROPN
ajis02-2391	48	36	al	al	PROPN
ajis02-2391	48	37	.	.	PROPN
ajis02-2391	48	38	,	,	PUNCT
ajis02-2391	48	39	2009	2009	NUM
ajis02-2391	48	40	;	;	PUNCT
ajis02-2391	48	41	mcleod	mcleod	PROPN
ajis02-2391	48	42	&	&	CCONJ
ajis02-2391	48	43	doolin	doolin	PROPN
ajis02-2391	48	44	,	,	PUNCT
ajis02-2391	48	45	2012	2012	NUM
ajis02-2391	48	46	)	)	PUNCT
ajis02-2391	48	47	to	to	PART
ajis02-2391	48	48	develop	develop	VERB
ajis02-2391	48	49	an	an	DET
ajis02-2391	48	50	understanding	understanding	NOUN
ajis02-2391	48	51	of	of	ADP
ajis02-2391	48	52	changes	change	NOUN
ajis02-2391	48	53	involved	involve	VERB
ajis02-2391	48	54	in	in	ADP
ajis02-2391	48	55	the	the	DET
ajis02-2391	48	56	development	development	NOUN
ajis02-2391	48	57	and	and	CCONJ
ajis02-2391	48	58	implementation	implementation	NOUN
ajis02-2391	48	59	of	of	ADP
ajis02-2391	48	60	new	new	ADJ
ajis02-2391	48	61	is	be	AUX
ajis02-2391	48	62	by	by	ADP
ajis02-2391	48	63	highlighting	highlight	VERB
ajis02-2391	48	64	the	the	DET
ajis02-2391	48	65	modification	modification	NOUN
ajis02-2391	48	66	of	of	ADP
ajis02-2391	48	67	organisational	organisational	ADJ
ajis02-2391	48	68	structures	structure	NOUN
ajis02-2391	48	69	and	and	CCONJ
ajis02-2391	48	70	work	work	NOUN
ajis02-2391	48	71	processes	process	NOUN
ajis02-2391	48	72	through	through	ADP
ajis02-2391	48	73	the	the	DET
ajis02-2391	48	74	interactions	interaction	NOUN
ajis02-2391	48	75	of	of	ADP
ajis02-2391	48	76	the	the	DET
ajis02-2391	48	77	four	four	NUM
ajis02-2391	48	78	socio	socio	NOUN
ajis02-2391	48	79	-	-	PUNCT
ajis02-2391	48	80	technical	technical	ADJ
ajis02-2391	48	81	components	component	NOUN
ajis02-2391	48	82	.	.	PUNCT
ajis02-2391	49	1	however	however	ADV
ajis02-2391	49	2	,	,	PUNCT
ajis02-2391	49	3	most	most	ADJ
ajis02-2391	49	4	studies	study	NOUN
ajis02-2391	49	5	have	have	AUX
ajis02-2391	49	6	used	use	VERB
ajis02-2391	49	7	a	a	DET
ajis02-2391	49	8	socio	socio	NOUN
ajis02-2391	49	9	-	-	PUNCT
ajis02-2391	49	10	technical	technical	ADJ
ajis02-2391	49	11	system	system	NOUN
ajis02-2391	49	12	model	model	NOUN
ajis02-2391	49	13	to	to	PART
ajis02-2391	49	14	study	study	VERB
ajis02-2391	49	15	the	the	DET
ajis02-2391	49	16	change	change	NOUN
ajis02-2391	49	17	process	process	NOUN
ajis02-2391	49	18	either	either	CCONJ
ajis02-2391	49	19	in	in	ADP
ajis02-2391	49	20	individuals	individual	NOUN
ajis02-2391	49	21	or	or	CCONJ
ajis02-2391	49	22	organisations	organisation	NOUN
ajis02-2391	49	23	.	.	PUNCT
ajis02-2391	50	1	to	to	PART
ajis02-2391	50	2	obtain	obtain	VERB
ajis02-2391	50	3	richer	rich	ADJ
ajis02-2391	50	4	insights	insight	NOUN
ajis02-2391	50	5	on	on	ADP
ajis02-2391	50	6	changes	change	NOUN
ajis02-2391	50	7	induced	induce	VERB
ajis02-2391	50	8	by	by	ADP
ajis02-2391	50	9	is	be	AUX
ajis02-2391	50	10	implementation	implementation	NOUN
ajis02-2391	50	11	,	,	PUNCT
ajis02-2391	50	12	we	we	PRON
ajis02-2391	50	13	believe	believe	VERB
ajis02-2391	50	14	there	there	PRON
ajis02-2391	50	15	is	be	VERB
ajis02-2391	50	16	a	a	DET
ajis02-2391	50	17	need	need	NOUN
ajis02-2391	50	18	to	to	PART
ajis02-2391	50	19	explain	explain	VERB
ajis02-2391	50	20	both	both	CCONJ
ajis02-2391	50	21	the	the	DET
ajis02-2391	50	22	macro	macro	NOUN
ajis02-2391	50	23	-	-	NOUN
ajis02-2391	50	24	level	level	NOUN
ajis02-2391	50	25	and	and	CCONJ
ajis02-2391	50	26	the	the	DET
ajis02-2391	50	27	micro	micro	ADJ
ajis02-2391	50	28	-	-	NOUN
ajis02-2391	50	29	level	level	ADJ
ajis02-2391	50	30	changes	change	NOUN
ajis02-2391	50	31	to	to	ADP
ajis02-2391	50	32	individuals	individual	NOUN
ajis02-2391	50	33	who	who	PRON
ajis02-2391	50	34	constitute	constitute	VERB
ajis02-2391	50	35	an	an	DET
ajis02-2391	50	36	important	important	ADJ
ajis02-2391	50	37	part	part	NOUN
ajis02-2391	50	38	of	of	ADP
ajis02-2391	50	39	the	the	DET
ajis02-2391	50	40	change	change	NOUN
ajis02-2391	50	41	process	process	NOUN
ajis02-2391	50	42	.	.	PUNCT
ajis02-2391	51	1	the	the	DET
ajis02-2391	51	2	multi	multi	ADJ
ajis02-2391	51	3	-	-	ADJ
ajis02-2391	51	4	level	level	ADJ
ajis02-2391	51	5	changes	change	NOUN
ajis02-2391	51	6	allow	allow	VERB
ajis02-2391	51	7	us	we	PRON
ajis02-2391	51	8	to	to	PART
ajis02-2391	51	9	better	well	ADV
ajis02-2391	51	10	understand	understand	VERB
ajis02-2391	51	11	the	the	DET
ajis02-2391	51	12	interaction	interaction	NOUN
ajis02-2391	51	13	among	among	ADP
ajis02-2391	51	14	individuals	individual	NOUN
ajis02-2391	51	15	,	,	PUNCT
ajis02-2391	51	16	the	the	DET
ajis02-2391	51	17	crm	crm	NOUN
ajis02-2391	51	18	system	system	NOUN
ajis02-2391	51	19	,	,	PUNCT
ajis02-2391	51	20	organisations	organisation	NOUN
ajis02-2391	51	21	,	,	PUNCT
ajis02-2391	51	22	and	and	CCONJ
ajis02-2391	51	23	the	the	DET
ajis02-2391	51	24	relationship	relationship	NOUN
ajis02-2391	51	25	among	among	ADP
ajis02-2391	51	26	them	they	PRON
ajis02-2391	51	27	to	to	PART
ajis02-2391	51	28	unveil	unveil	VERB
ajis02-2391	51	29	changes	change	NOUN
ajis02-2391	51	30	in	in	ADP
ajis02-2391	51	31	individual	individual	ADJ
ajis02-2391	51	32	adaptation	adaptation	NOUN
ajis02-2391	51	33	as	as	ADV
ajis02-2391	51	34	well	well	ADV
ajis02-2391	51	35	as	as	ADP
ajis02-2391	51	36	explain	explain	VERB
ajis02-2391	51	37	changes	change	NOUN
ajis02-2391	51	38	in	in	ADP
ajis02-2391	51	39	an	an	DET
ajis02-2391	51	40	organisation	organisation	NOUN
ajis02-2391	51	41	,	,	PUNCT
ajis02-2391	51	42	such	such	ADJ
ajis02-2391	51	43	as	as	ADP
ajis02-2391	51	44	the	the	DET
ajis02-2391	51	45	introduction	introduction	NOUN
ajis02-2391	51	46	of	of	ADP
ajis02-2391	51	47	new	new	ADJ
ajis02-2391	51	48	policy	policy	NOUN
ajis02-2391	51	49	related	relate	VERB
ajis02-2391	51	50	to	to	ADP
ajis02-2391	51	51	system	system	NOUN
ajis02-2391	51	52	use	use	NOUN
ajis02-2391	51	53	.	.	PUNCT
ajis02-2391	52	1	therefore	therefore	ADV
ajis02-2391	52	2	,	,	PUNCT
ajis02-2391	52	3	this	this	DET
ajis02-2391	52	4	study	study	NOUN
ajis02-2391	52	5	draws	draw	VERB
ajis02-2391	52	6	on	on	ADP
ajis02-2391	52	7	lyytinen	lyytinen	NOUN
ajis02-2391	52	8	and	and	CCONJ
ajis02-2391	52	9	newman	newman	PROPN
ajis02-2391	52	10	’s	’s	PART
ajis02-2391	52	11	(	(	PUNCT
ajis02-2391	52	12	2008	2008	NUM
ajis02-2391	52	13	)	)	PUNCT
ajis02-2391	52	14	psic	psic	ADJ
ajis02-2391	52	15	model	model	NOUN
ajis02-2391	52	16	that	that	PRON
ajis02-2391	52	17	was	be	AUX
ajis02-2391	52	18	proposed	propose	VERB
ajis02-2391	52	19	as	as	ADP
ajis02-2391	52	20	“	"	PUNCT
ajis02-2391	52	21	a	a	DET
ajis02-2391	52	22	sensitising	sensitise	VERB
ajis02-2391	52	23	device	device	NOUN
ajis02-2391	52	24	to	to	PART
ajis02-2391	52	25	explain	explain	VERB
ajis02-2391	52	26	complex	complex	NOUN
ajis02-2391	52	27	is	be	AUX
ajis02-2391	52	28	changes	change	NOUN
ajis02-2391	52	29	”	"	PUNCT
ajis02-2391	52	30	(	(	PUNCT
ajis02-2391	52	31	p.	p.	NOUN
ajis02-2391	52	32	590	590	NUM
ajis02-2391	52	33	)	)	PUNCT
ajis02-2391	52	34	.	.	PUNCT
ajis02-2391	53	1	the	the	DET
ajis02-2391	53	2	psic	psic	ADJ
ajis02-2391	53	3	model	model	NOUN
ajis02-2391	53	4	can	can	AUX
ajis02-2391	53	5	explain	explain	VERB
ajis02-2391	53	6	is	be	AUX
ajis02-2391	53	7	changes	change	NOUN
ajis02-2391	53	8	as	as	ADP
ajis02-2391	53	9	a	a	DET
ajis02-2391	53	10	multi	multi	ADJ
ajis02-2391	53	11	-	-	ADJ
ajis02-2391	53	12	level	level	ADJ
ajis02-2391	53	13	and	and	CCONJ
ajis02-2391	53	14	punctuated	punctuate	VERB
ajis02-2391	53	15	socio	socio	NOUN
ajis02-2391	53	16	-	-	PUNCT
ajis02-2391	53	17	technical	technical	ADJ
ajis02-2391	53	18	change	change	NOUN
ajis02-2391	53	19	(	(	PUNCT
ajis02-2391	53	20	critical	critical	ADJ
ajis02-2391	53	21	events	event	NOUN
ajis02-2391	53	22	,	,	PUNCT
ajis02-2391	53	23	gaps	gap	NOUN
ajis02-2391	53	24	,	,	PUNCT
ajis02-2391	53	25	as	as	ADV
ajis02-2391	53	26	well	well	ADV
ajis02-2391	53	27	australasian	australasian	ADJ
ajis02-2391	53	28	journal	journal	NOUN
ajis02-2391	53	29	of	of	ADP
ajis02-2391	53	30	information	information	NOUN
ajis02-2391	53	31	systems	system	NOUN
ajis02-2391	53	32	techakriengkrai	techakriengkrai	VERB
ajis02-2391	53	33	,	,	PUNCT
ajis02-2391	53	34	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	53	35	&	&	CCONJ
ajis02-2391	53	36	tan	tan	PROPN
ajis02-2391	53	37	2021	2021	NUM
ajis02-2391	53	38	,	,	PUNCT
ajis02-2391	53	39	vol	vol	NOUN
ajis02-2391	53	40	25	25	NUM
ajis02-2391	53	41	,	,	PUNCT
ajis02-2391	53	42	research	research	NOUN
ajis02-2391	53	43	article	article	NOUN
ajis02-2391	53	44	post	post	ADJ
ajis02-2391	53	45	-	-	ADJ
ajis02-2391	53	46	adoptive	adoptive	ADJ
ajis02-2391	53	47	change	change	NOUN
ajis02-2391	53	48	of	of	ADP
ajis02-2391	53	49	enterprise	enterprise	NOUN
ajis02-2391	53	50	system	system	NOUN
ajis02-2391	53	51	implementations	implementation	NOUN
ajis02-2391	53	52	4	4	NUM
ajis02-2391	53	53	as	as	ADP
ajis02-2391	53	54	responses	response	NOUN
ajis02-2391	53	55	and	and	CCONJ
ajis02-2391	53	56	outcomes	outcome	NOUN
ajis02-2391	53	57	)	)	PUNCT
ajis02-2391	53	58	.	.	PUNCT
ajis02-2391	54	1	organisational	organisational	ADJ
ajis02-2391	54	2	change	change	NOUN
ajis02-2391	54	3	is	be	AUX
ajis02-2391	54	4	a	a	DET
ajis02-2391	54	5	construction	construction	NOUN
ajis02-2391	54	6	of	of	ADP
ajis02-2391	54	7	a	a	DET
ajis02-2391	54	8	sequence	sequence	NOUN
ajis02-2391	54	9	of	of	ADP
ajis02-2391	54	10	incremental	incremental	ADJ
ajis02-2391	54	11	adaptations	adaptation	NOUN
ajis02-2391	54	12	and	and	CCONJ
ajis02-2391	54	13	punctuations	punctuation	NOUN
ajis02-2391	54	14	(	(	PUNCT
ajis02-2391	54	15	gersick	gersick	NOUN
ajis02-2391	54	16	1991	1991	NUM
ajis02-2391	54	17	;	;	PUNCT
ajis02-2391	54	18	lyytinen	lyytinen	PROPN
ajis02-2391	54	19	&	&	CCONJ
ajis02-2391	54	20	newman	newman	PROPN
ajis02-2391	54	21	,	,	PUNCT
ajis02-2391	54	22	2008	2008	NUM
ajis02-2391	54	23	;	;	PUNCT
ajis02-2391	54	24	newman	newman	PROPN
ajis02-2391	54	25	&	&	CCONJ
ajis02-2391	54	26	robey	robey	PROPN
ajis02-2391	54	27	,	,	PUNCT
ajis02-2391	54	28	1992	1992	NUM
ajis02-2391	54	29	)	)	PUNCT
ajis02-2391	54	30	.	.	PUNCT
ajis02-2391	55	1	building	build	VERB
ajis02-2391	55	2	on	on	ADP
ajis02-2391	55	3	the	the	DET
ajis02-2391	55	4	premise	premise	NOUN
ajis02-2391	55	5	that	that	PRON
ajis02-2391	55	6	is	be	AUX
ajis02-2391	55	7	change	change	NOUN
ajis02-2391	55	8	is	be	AUX
ajis02-2391	55	9	a	a	DET
ajis02-2391	55	10	socio	socio	NOUN
ajis02-2391	55	11	-	-	PUNCT
ajis02-2391	55	12	technical	technical	ADJ
ajis02-2391	55	13	change	change	NOUN
ajis02-2391	55	14	,	,	PUNCT
ajis02-2391	55	15	the	the	DET
ajis02-2391	55	16	psic	psic	ADJ
ajis02-2391	55	17	model	model	NOUN
ajis02-2391	55	18	characterises	characterise	VERB
ajis02-2391	55	19	socio	socio	NOUN
ajis02-2391	55	20	-	-	PUNCT
ajis02-2391	55	21	technical	technical	ADJ
ajis02-2391	55	22	components	component	NOUN
ajis02-2391	55	23	as	as	ADP
ajis02-2391	55	24	the	the	DET
ajis02-2391	55	25	content	content	NOUN
ajis02-2391	55	26	and	and	CCONJ
ajis02-2391	55	27	engine	engine	NOUN
ajis02-2391	55	28	of	of	ADP
ajis02-2391	55	29	change	change	NOUN
ajis02-2391	55	30	.	.	PUNCT
ajis02-2391	56	1	in	in	ADP
ajis02-2391	56	2	other	other	ADJ
ajis02-2391	56	3	words	word	NOUN
ajis02-2391	56	4	,	,	PUNCT
ajis02-2391	56	5	the	the	DET
ajis02-2391	56	6	socio	socio	NOUN
ajis02-2391	56	7	-	-	PUNCT
ajis02-2391	56	8	technical	technical	ADJ
ajis02-2391	56	9	components	component	NOUN
ajis02-2391	56	10	and	and	CCONJ
ajis02-2391	56	11	their	their	PRON
ajis02-2391	56	12	interrelationships	interrelationship	NOUN
ajis02-2391	56	13	are	be	AUX
ajis02-2391	56	14	regarded	regard	VERB
ajis02-2391	56	15	“	"	PUNCT
ajis02-2391	56	16	as	as	ADP
ajis02-2391	56	17	the	the	DET
ajis02-2391	56	18	general	general	ADJ
ajis02-2391	56	19	‘	'	PUNCT
ajis02-2391	56	20	lexicon	lexicon	NOUN
ajis02-2391	56	21	’	'	PUNCT
ajis02-2391	56	22	for	for	ADP
ajis02-2391	56	23	describing	describe	VERB
ajis02-2391	56	24	generative	generative	ADJ
ajis02-2391	56	25	mechanisms	mechanism	NOUN
ajis02-2391	56	26	and	and	CCONJ
ajis02-2391	56	27	outcomes	outcome	NOUN
ajis02-2391	56	28	associated	associate	VERB
ajis02-2391	56	29	with	with	ADP
ajis02-2391	56	30	the	the	PRON
ajis02-2391	56	31	is	be	AUX
ajis02-2391	56	32	change	change	NOUN
ajis02-2391	56	33	”	"	PUNCT
ajis02-2391	56	34	(	(	PUNCT
ajis02-2391	56	35	lyytinen	lyytinen	PROPN
ajis02-2391	56	36	&	&	CCONJ
ajis02-2391	56	37	newman	newman	PROPN
ajis02-2391	56	38	,	,	PUNCT
ajis02-2391	56	39	2008	2008	NUM
ajis02-2391	56	40	,	,	PUNCT
ajis02-2391	56	41	p.	p.	NOUN
ajis02-2391	56	42	594	594	NUM
ajis02-2391	56	43	)	)	PUNCT
ajis02-2391	56	44	.	.	PUNCT
ajis02-2391	57	1	from	from	ADP
ajis02-2391	57	2	a	a	DET
ajis02-2391	57	3	system	system	NOUN
ajis02-2391	57	4	perspective	perspective	NOUN
ajis02-2391	57	5	,	,	PUNCT
ajis02-2391	57	6	a	a	DET
ajis02-2391	57	7	socio	socio	NOUN
ajis02-2391	57	8	-	-	PUNCT
ajis02-2391	57	9	technical	technical	ADJ
ajis02-2391	57	10	system	system	NOUN
ajis02-2391	57	11	is	be	AUX
ajis02-2391	57	12	in	in	ADP
ajis02-2391	57	13	a	a	DET
ajis02-2391	57	14	stable	stable	ADJ
ajis02-2391	57	15	state	state	NOUN
ajis02-2391	57	16	,	,	PUNCT
ajis02-2391	57	17	where	where	SCONJ
ajis02-2391	57	18	the	the	DET
ajis02-2391	57	19	four	four	NUM
ajis02-2391	57	20	components	component	NOUN
ajis02-2391	57	21	are	be	AUX
ajis02-2391	57	22	mutually	mutually	ADV
ajis02-2391	57	23	aligned	align	VERB
ajis02-2391	57	24	,	,	PUNCT
ajis02-2391	57	25	and	and	CCONJ
ajis02-2391	57	26	its	its	PRON
ajis02-2391	57	27	performance	performance	NOUN
ajis02-2391	57	28	is	be	AUX
ajis02-2391	57	29	maintained	maintain	VERB
ajis02-2391	57	30	.	.	PUNCT
ajis02-2391	58	1	an	an	DET
ajis02-2391	58	2	introduction	introduction	NOUN
ajis02-2391	58	3	of	of	ADP
ajis02-2391	58	4	a	a	DET
ajis02-2391	58	5	new	new	ADJ
ajis02-2391	58	6	information	information	NOUN
ajis02-2391	58	7	system	system	NOUN
ajis02-2391	58	8	such	such	ADJ
ajis02-2391	58	9	as	as	ADP
ajis02-2391	58	10	an	an	DET
ajis02-2391	58	11	es	es	NOUN
ajis02-2391	58	12	creates	create	VERB
ajis02-2391	58	13	system	system	NOUN
ajis02-2391	58	14	instability	instability	NOUN
ajis02-2391	58	15	and	and	CCONJ
ajis02-2391	58	16	introduces	introduce	VERB
ajis02-2391	58	17	a	a	DET
ajis02-2391	58	18	gap	gap	NOUN
ajis02-2391	58	19	among	among	ADP
ajis02-2391	58	20	socio	socio	NOUN
ajis02-2391	58	21	-	-	PUNCT
ajis02-2391	58	22	technical	technical	ADJ
ajis02-2391	58	23	components	component	NOUN
ajis02-2391	58	24	(	(	PUNCT
ajis02-2391	58	25	technology	technology	NOUN
ajis02-2391	58	26	,	,	PUNCT
ajis02-2391	58	27	actors	actor	NOUN
ajis02-2391	58	28	,	,	PUNCT
ajis02-2391	58	29	task	task	NOUN
ajis02-2391	58	30	,	,	PUNCT
ajis02-2391	58	31	structure	structure	NOUN
ajis02-2391	58	32	)	)	PUNCT
ajis02-2391	58	33	.	.	PUNCT
ajis02-2391	59	1	the	the	DET
ajis02-2391	59	2	psic	psic	ADJ
ajis02-2391	59	3	model	model	NOUN
ajis02-2391	59	4	offers	offer	VERB
ajis02-2391	59	5	key	key	ADJ
ajis02-2391	59	6	concepts	concept	NOUN
ajis02-2391	59	7	to	to	PART
ajis02-2391	59	8	explain	explain	VERB
ajis02-2391	59	9	the	the	DET
ajis02-2391	59	10	process	process	NOUN
ajis02-2391	59	11	of	of	ADP
ajis02-2391	59	12	is	be	AUX
ajis02-2391	59	13	change	change	NOUN
ajis02-2391	59	14	and	and	CCONJ
ajis02-2391	59	15	observed	observe	VERB
ajis02-2391	59	16	outcomes	outcome	NOUN
ajis02-2391	59	17	.	.	PUNCT
ajis02-2391	60	1	critical	critical	ADJ
ajis02-2391	60	2	events	event	NOUN
ajis02-2391	60	3	,	,	PUNCT
ajis02-2391	60	4	gaps	gap	NOUN
ajis02-2391	60	5	,	,	PUNCT
ajis02-2391	60	6	and	and	CCONJ
ajis02-2391	60	7	responses1	responses1	NOUN
ajis02-2391	60	8	are	be	AUX
ajis02-2391	60	9	underlying	underlie	VERB
ajis02-2391	60	10	concepts	concept	NOUN
ajis02-2391	60	11	to	to	PART
ajis02-2391	60	12	explain	explain	VERB
ajis02-2391	60	13	how	how	SCONJ
ajis02-2391	60	14	a	a	DET
ajis02-2391	60	15	change	change	NOUN
ajis02-2391	60	16	outcome	outcome	NOUN
ajis02-2391	60	17	emerges	emerge	VERB
ajis02-2391	60	18	.	.	PUNCT
ajis02-2391	61	1	a	a	DET
ajis02-2391	61	2	critical	critical	ADJ
ajis02-2391	61	3	event	event	NOUN
ajis02-2391	61	4	is	be	AUX
ajis02-2391	61	5	defined	define	VERB
ajis02-2391	61	6	as	as	ADP
ajis02-2391	61	7	an	an	DET
ajis02-2391	61	8	intended	intended	ADJ
ajis02-2391	61	9	or	or	CCONJ
ajis02-2391	61	10	unintended	unintended	ADJ
ajis02-2391	61	11	event	event	NOUN
ajis02-2391	61	12	that	that	PRON
ajis02-2391	61	13	leads	lead	VERB
ajis02-2391	61	14	to	to	ADP
ajis02-2391	61	15	the	the	DET
ajis02-2391	61	16	generation	generation	NOUN
ajis02-2391	61	17	of	of	ADP
ajis02-2391	61	18	gaps	gap	NOUN
ajis02-2391	61	19	between	between	ADP
ajis02-2391	61	20	socio	socio	NOUN
ajis02-2391	61	21	-	-	PUNCT
ajis02-2391	61	22	technical	technical	ADJ
ajis02-2391	61	23	components	component	NOUN
ajis02-2391	61	24	.	.	PUNCT
ajis02-2391	62	1	a	a	DET
ajis02-2391	62	2	gap	gap	NOUN
ajis02-2391	62	3	reflects	reflect	VERB
ajis02-2391	62	4	a	a	DET
ajis02-2391	62	5	structural	structural	ADJ
ajis02-2391	62	6	misalignment	misalignment	NOUN
ajis02-2391	62	7	in	in	ADP
ajis02-2391	62	8	a	a	DET
ajis02-2391	62	9	system	system	NOUN
ajis02-2391	62	10	.	.	PUNCT
ajis02-2391	63	1	it	it	PRON
ajis02-2391	63	2	is	be	AUX
ajis02-2391	63	3	defined	define	VERB
ajis02-2391	63	4	as	as	ADP
ajis02-2391	63	5	“	"	PUNCT
ajis02-2391	63	6	any	any	DET
ajis02-2391	63	7	contingency	contingency	NOUN
ajis02-2391	63	8	in	in	ADP
ajis02-2391	63	9	the	the	DET
ajis02-2391	63	10	system	system	NOUN
ajis02-2391	63	11	which	which	PRON
ajis02-2391	63	12	,	,	PUNCT
ajis02-2391	63	13	if	if	SCONJ
ajis02-2391	63	14	left	leave	VERB
ajis02-2391	63	15	unattended	unattended	ADJ
ajis02-2391	63	16	,	,	PUNCT
ajis02-2391	63	17	will	will	AUX
ajis02-2391	63	18	reduce	reduce	VERB
ajis02-2391	63	19	the	the	DET
ajis02-2391	63	20	system	system	NOUN
ajis02-2391	63	21	’s	’s	PART
ajis02-2391	63	22	performance	performance	NOUN
ajis02-2391	63	23	and	and	CCONJ
ajis02-2391	63	24	threaten	threaten	VERB
ajis02-2391	63	25	its	its	PRON
ajis02-2391	63	26	viability	viability	NOUN
ajis02-2391	63	27	”	"	PUNCT
ajis02-2391	63	28	(	(	PUNCT
ajis02-2391	63	29	lyytinen	lyytinen	PROPN
ajis02-2391	63	30	&	&	CCONJ
ajis02-2391	63	31	newman	newman	PROPN
ajis02-2391	63	32	,	,	PUNCT
ajis02-2391	63	33	2008	2008	NUM
ajis02-2391	63	34	,	,	PUNCT
ajis02-2391	63	35	p.	p.	NOUN
ajis02-2391	63	36	595	595	NUM
ajis02-2391	63	37	)	)	PUNCT
ajis02-2391	63	38	.	.	PUNCT
ajis02-2391	64	1	two	two	NUM
ajis02-2391	64	2	possible	possible	ADJ
ajis02-2391	64	3	responses	response	NOUN
ajis02-2391	64	4	to	to	ADP
ajis02-2391	64	5	a	a	DET
ajis02-2391	64	6	gap	gap	NOUN
ajis02-2391	64	7	are	be	AUX
ajis02-2391	64	8	incremental	incremental	ADJ
ajis02-2391	64	9	adaptation	adaptation	NOUN
ajis02-2391	64	10	and	and	CCONJ
ajis02-2391	64	11	punctuation	punctuation	NOUN
ajis02-2391	64	12	.	.	PUNCT
ajis02-2391	65	1	an	an	DET
ajis02-2391	65	2	incremental	incremental	ADJ
ajis02-2391	65	3	adaptation	adaptation	NOUN
ajis02-2391	65	4	response	response	NOUN
ajis02-2391	65	5	exhibits	exhibit	VERB
ajis02-2391	65	6	a	a	DET
ajis02-2391	65	7	gradual	gradual	ADJ
ajis02-2391	65	8	or	or	CCONJ
ajis02-2391	65	9	stepwise	stepwise	ADJ
ajis02-2391	65	10	adaptation	adaptation	NOUN
ajis02-2391	65	11	of	of	ADP
ajis02-2391	65	12	one	one	NUM
ajis02-2391	65	13	or	or	CCONJ
ajis02-2391	65	14	several	several	ADJ
ajis02-2391	65	15	components	component	NOUN
ajis02-2391	65	16	of	of	ADP
ajis02-2391	65	17	a	a	DET
ajis02-2391	65	18	system	system	NOUN
ajis02-2391	65	19	(	(	PUNCT
ajis02-2391	65	20	lyytinen	lyytinen	PROPN
ajis02-2391	65	21	&	&	CCONJ
ajis02-2391	65	22	newman	newman	PROPN
ajis02-2391	65	23	,	,	PUNCT
ajis02-2391	65	24	2008	2008	NUM
ajis02-2391	65	25	)	)	PUNCT
ajis02-2391	65	26	.	.	PUNCT
ajis02-2391	66	1	a	a	DET
ajis02-2391	66	2	punctuated	punctuate	VERB
ajis02-2391	66	3	response	response	NOUN
ajis02-2391	66	4	exhibits	exhibit	VERB
ajis02-2391	66	5	deep	deep	ADJ
ajis02-2391	66	6	structure	structure	NOUN
ajis02-2391	66	7	transformations	transformation	NOUN
ajis02-2391	66	8	which	which	PRON
ajis02-2391	66	9	fundamentally	fundamentally	ADV
ajis02-2391	66	10	change	change	VERB
ajis02-2391	66	11	the	the	DET
ajis02-2391	66	12	nature	nature	NOUN
ajis02-2391	66	13	of	of	ADP
ajis02-2391	66	14	the	the	DET
ajis02-2391	66	15	sociotechnical	sociotechnical	ADJ
ajis02-2391	66	16	system	system	NOUN
ajis02-2391	66	17	.	.	PUNCT
ajis02-2391	67	1	punctuations	punctuation	NOUN
ajis02-2391	67	2	reconfigure	reconfigure	VERB
ajis02-2391	67	3	socio	socio	NOUN
ajis02-2391	67	4	-	-	PUNCT
ajis02-2391	67	5	technical	technical	ADJ
ajis02-2391	67	6	elements	element	NOUN
ajis02-2391	67	7	and	and	CCONJ
ajis02-2391	67	8	their	their	PRON
ajis02-2391	67	9	interactions	interaction	NOUN
ajis02-2391	67	10	,	,	PUNCT
ajis02-2391	67	11	and	and	CCONJ
ajis02-2391	67	12	result	result	VERB
ajis02-2391	67	13	in	in	ADP
ajis02-2391	67	14	sudden	sudden	ADJ
ajis02-2391	67	15	or	or	CCONJ
ajis02-2391	67	16	pronounced	pronounce	VERB
ajis02-2391	67	17	change(s	change(s	NOUN
ajis02-2391	67	18	)	)	PUNCT
ajis02-2391	67	19	(	(	PUNCT
ajis02-2391	67	20	gersick	gersick	ADJ
ajis02-2391	67	21	,	,	PUNCT
ajis02-2391	67	22	1991	1991	NUM
ajis02-2391	67	23	;	;	PUNCT
ajis02-2391	67	24	lyytinen	lyytinen	PROPN
ajis02-2391	67	25	&	&	CCONJ
ajis02-2391	67	26	newman	newman	PROPN
ajis02-2391	67	27	,	,	PUNCT
ajis02-2391	67	28	2008	2008	NUM
ajis02-2391	67	29	)	)	PUNCT
ajis02-2391	67	30	.	.	PUNCT
ajis02-2391	68	1	four	four	NUM
ajis02-2391	68	2	types	type	NOUN
ajis02-2391	68	3	of	of	ADP
ajis02-2391	68	4	outcomes	outcome	NOUN
ajis02-2391	68	5	from	from	ADP
ajis02-2391	68	6	responses	response	NOUN
ajis02-2391	68	7	are	be	AUX
ajis02-2391	68	8	(	(	PUNCT
ajis02-2391	68	9	1	1	X
ajis02-2391	68	10	)	)	PUNCT
ajis02-2391	68	11	failed	fail	VERB
ajis02-2391	68	12	intervention	intervention	NOUN
ajis02-2391	68	13	:	:	PUNCT
ajis02-2391	68	14	the	the	DET
ajis02-2391	68	15	system	system	NOUN
ajis02-2391	68	16	maintains	maintain	VERB
ajis02-2391	68	17	its	its	PRON
ajis02-2391	68	18	current	current	ADJ
ajis02-2391	68	19	misalignment	misalignment	NOUN
ajis02-2391	68	20	;	;	PUNCT
ajis02-2391	68	21	(	(	PUNCT
ajis02-2391	68	22	2	2	X
ajis02-2391	68	23	)	)	PUNCT
ajis02-2391	68	24	successful	successful	ADJ
ajis02-2391	68	25	intervention	intervention	NOUN
ajis02-2391	68	26	:	:	PUNCT
ajis02-2391	68	27	the	the	DET
ajis02-2391	68	28	system	system	NOUN
ajis02-2391	68	29	experiences	experience	VERB
ajis02-2391	68	30	an	an	DET
ajis02-2391	68	31	incremental	incremental	ADJ
ajis02-2391	68	32	change	change	NOUN
ajis02-2391	68	33	to	to	PART
ajis02-2391	68	34	resolve	resolve	VERB
ajis02-2391	68	35	the	the	DET
ajis02-2391	68	36	misalignment	misalignment	NOUN
ajis02-2391	68	37	;	;	PUNCT
ajis02-2391	68	38	(	(	PUNCT
ajis02-2391	68	39	3	3	X
ajis02-2391	68	40	)	)	PUNCT
ajis02-2391	68	41	punctuation	punctuation	NOUN
ajis02-2391	68	42	:	:	PUNCT
ajis02-2391	68	43	the	the	DET
ajis02-2391	68	44	system	system	NOUN
ajis02-2391	68	45	experiences	experience	VERB
ajis02-2391	68	46	a	a	DET
ajis02-2391	68	47	radical	radical	ADJ
ajis02-2391	68	48	change	change	NOUN
ajis02-2391	68	49	to	to	PART
ajis02-2391	68	50	resolve	resolve	VERB
ajis02-2391	68	51	the	the	DET
ajis02-2391	68	52	misalignment	misalignment	NOUN
ajis02-2391	68	53	;	;	PUNCT
ajis02-2391	68	54	and	and	CCONJ
ajis02-2391	68	55	(	(	PUNCT
ajis02-2391	68	56	4	4	X
ajis02-2391	68	57	)	)	PUNCT
ajis02-2391	68	58	crisis	crisis	NOUN
ajis02-2391	68	59	:	:	PUNCT
ajis02-2391	68	60	the	the	DET
ajis02-2391	68	61	system	system	NOUN
ajis02-2391	68	62	suffers	suffer	VERB
ajis02-2391	68	63	from	from	ADP
ajis02-2391	68	64	new	new	ADJ
ajis02-2391	68	65	misalignments	misalignment	NOUN
ajis02-2391	68	66	or	or	CCONJ
ajis02-2391	68	67	further	further	ADJ
ajis02-2391	68	68	problems	problem	NOUN
ajis02-2391	68	69	.	.	PUNCT
ajis02-2391	69	1	following	follow	VERB
ajis02-2391	69	2	the	the	DET
ajis02-2391	69	3	argument	argument	NOUN
ajis02-2391	69	4	of	of	ADP
ajis02-2391	69	5	lyytinen	lyytinen	NOUN
ajis02-2391	69	6	and	and	CCONJ
ajis02-2391	69	7	newman	newman	PROPN
ajis02-2391	69	8	(	(	PUNCT
ajis02-2391	69	9	2008	2008	NUM
ajis02-2391	69	10	)	)	PUNCT
ajis02-2391	69	11	that	that	SCONJ
ajis02-2391	69	12	“	"	PUNCT
ajis02-2391	69	13	events	event	NOUN
ajis02-2391	69	14	have	have	VERB
ajis02-2391	69	15	varying	vary	VERB
ajis02-2391	69	16	impacts	impact	NOUN
ajis02-2391	69	17	on	on	ADP
ajis02-2391	69	18	the	the	DET
ajis02-2391	69	19	system	system	NOUN
ajis02-2391	69	20	state	state	NOUN
ajis02-2391	69	21	,	,	PUNCT
ajis02-2391	69	22	we	we	PRON
ajis02-2391	69	23	must	must	AUX
ajis02-2391	69	24	also	also	ADV
ajis02-2391	69	25	find	find	VERB
ajis02-2391	69	26	out	out	ADP
ajis02-2391	69	27	what	what	PRON
ajis02-2391	69	28	sort	sort	NOUN
ajis02-2391	69	29	of	of	ADP
ajis02-2391	69	30	impact	impact	NOUN
ajis02-2391	69	31	the	the	DET
ajis02-2391	69	32	particular	particular	ADJ
ajis02-2391	69	33	event	event	NOUN
ajis02-2391	69	34	…	…	PUNCT
ajis02-2391	69	35	had	have	VERB
ajis02-2391	69	36	on	on	ADP
ajis02-2391	69	37	the	the	DET
ajis02-2391	69	38	system(s	system(s	NOUN
ajis02-2391	69	39	)	)	PUNCT
ajis02-2391	69	40	”	"	PUNCT
ajis02-2391	70	1	(	(	PUNCT
ajis02-2391	70	2	p.	p.	NOUN
ajis02-2391	70	3	599	599	NUM
ajis02-2391	70	4	)	)	PUNCT
ajis02-2391	70	5	and	and	CCONJ
ajis02-2391	70	6	lyytinen	lyytinen	INTJ
ajis02-2391	70	7	et	et	PROPN
ajis02-2391	70	8	al	al	PROPN
ajis02-2391	70	9	.	.	PROPN
ajis02-2391	70	10	’s	’s	PART
ajis02-2391	70	11	(	(	PUNCT
ajis02-2391	70	12	2009	2009	NUM
ajis02-2391	70	13	)	)	PUNCT
ajis02-2391	70	14	application	application	NOUN
ajis02-2391	70	15	of	of	ADP
ajis02-2391	70	16	the	the	DET
ajis02-2391	70	17	psic	psic	ADJ
ajis02-2391	70	18	model	model	NOUN
ajis02-2391	70	19	,	,	PUNCT
ajis02-2391	70	20	we	we	PRON
ajis02-2391	70	21	do	do	AUX
ajis02-2391	70	22	not	not	PART
ajis02-2391	70	23	consider	consider	VERB
ajis02-2391	70	24	punctuation	punctuation	NOUN
ajis02-2391	70	25	as	as	ADP
ajis02-2391	70	26	one	one	NUM
ajis02-2391	70	27	of	of	ADP
ajis02-2391	70	28	the	the	DET
ajis02-2391	70	29	outcomes	outcome	NOUN
ajis02-2391	70	30	in	in	ADP
ajis02-2391	70	31	our	our	PRON
ajis02-2391	70	32	analysis	analysis	NOUN
ajis02-2391	70	33	because	because	SCONJ
ajis02-2391	70	34	it	it	PRON
ajis02-2391	70	35	has	have	AUX
ajis02-2391	70	36	already	already	ADV
ajis02-2391	70	37	been	be	AUX
ajis02-2391	70	38	considered	consider	VERB
ajis02-2391	70	39	in	in	ADP
ajis02-2391	70	40	the	the	DET
ajis02-2391	70	41	analysis	analysis	NOUN
ajis02-2391	70	42	of	of	ADP
ajis02-2391	70	43	response	response	NOUN
ajis02-2391	70	44	as	as	ADP
ajis02-2391	70	45	either	either	CCONJ
ajis02-2391	70	46	incremental	incremental	ADJ
ajis02-2391	70	47	or	or	CCONJ
ajis02-2391	70	48	punctuated	punctuate	VERB
ajis02-2391	70	49	.	.	PUNCT
ajis02-2391	71	1	in	in	ADP
ajis02-2391	71	2	this	this	DET
ajis02-2391	71	3	study	study	NOUN
ajis02-2391	71	4	,	,	PUNCT
ajis02-2391	71	5	the	the	DET
ajis02-2391	71	6	psic	psic	ADJ
ajis02-2391	71	7	model	model	NOUN
ajis02-2391	71	8	and	and	CCONJ
ajis02-2391	71	9	its	its	PRON
ajis02-2391	71	10	constitutive	constitutive	ADJ
ajis02-2391	71	11	process	process	NOUN
ajis02-2391	71	12	components	component	NOUN
ajis02-2391	71	13	,	,	PUNCT
ajis02-2391	71	14	namely	namely	ADV
ajis02-2391	71	15	critical	critical	ADJ
ajis02-2391	71	16	events	event	NOUN
ajis02-2391	71	17	,	,	PUNCT
ajis02-2391	71	18	gaps	gap	NOUN
ajis02-2391	71	19	,	,	PUNCT
ajis02-2391	71	20	as	as	ADV
ajis02-2391	71	21	well	well	ADV
ajis02-2391	71	22	as	as	ADP
ajis02-2391	71	23	responses	response	NOUN
ajis02-2391	71	24	and	and	CCONJ
ajis02-2391	71	25	outcomes	outcome	NOUN
ajis02-2391	71	26	,	,	PUNCT
ajis02-2391	71	27	will	will	AUX
ajis02-2391	71	28	be	be	AUX
ajis02-2391	71	29	used	use	VERB
ajis02-2391	71	30	to	to	PART
ajis02-2391	71	31	guide	guide	VERB
ajis02-2391	71	32	the	the	DET
ajis02-2391	71	33	analysis	analysis	NOUN
ajis02-2391	71	34	of	of	ADP
ajis02-2391	71	35	socio	socio	NOUN
ajis02-2391	71	36	-	-	PUNCT
ajis02-2391	71	37	technical	technical	ADJ
ajis02-2391	71	38	changes	change	NOUN
ajis02-2391	71	39	as	as	ADP
ajis02-2391	71	40	a	a	DET
ajis02-2391	71	41	result	result	NOUN
ajis02-2391	71	42	of	of	ADP
ajis02-2391	71	43	crm	crm	NOUN
ajis02-2391	71	44	implementation	implementation	NOUN
ajis02-2391	71	45	.	.	PUNCT
ajis02-2391	72	1	we	we	PRON
ajis02-2391	72	2	pay	pay	VERB
ajis02-2391	72	3	attention	attention	NOUN
ajis02-2391	72	4	to	to	ADP
ajis02-2391	72	5	responses	response	NOUN
ajis02-2391	72	6	and	and	CCONJ
ajis02-2391	72	7	outcomes	outcome	NOUN
ajis02-2391	72	8	of	of	ADP
ajis02-2391	72	9	gaps	gap	NOUN
ajis02-2391	72	10	in	in	ADP
ajis02-2391	72	11	terms	term	NOUN
ajis02-2391	72	12	of	of	ADP
ajis02-2391	72	13	individual	individual	ADJ
ajis02-2391	72	14	work	work	NOUN
ajis02-2391	72	15	practices	practice	NOUN
ajis02-2391	72	16	,	,	PUNCT
ajis02-2391	72	17	individual	individual	ADJ
ajis02-2391	72	18	work	work	NOUN
ajis02-2391	72	19	performance	performance	NOUN
ajis02-2391	72	20	,	,	PUNCT
ajis02-2391	72	21	as	as	ADV
ajis02-2391	72	22	well	well	ADV
ajis02-2391	72	23	as	as	ADP
ajis02-2391	72	24	organisational	organisational	ADJ
ajis02-2391	72	25	performance	performance	NOUN
ajis02-2391	72	26	in	in	ADP
ajis02-2391	72	27	the	the	DET
ajis02-2391	72	28	post	post	ADJ
ajis02-2391	72	29	-	-	ADJ
ajis02-2391	72	30	adoption	adoption	ADJ
ajis02-2391	72	31	stage	stage	NOUN
ajis02-2391	72	32	of	of	ADP
ajis02-2391	72	33	crm	crm	NOUN
ajis02-2391	72	34	implementation	implementation	NOUN
ajis02-2391	72	35	.	.	PUNCT
ajis02-2391	73	1	in	in	ADP
ajis02-2391	73	2	the	the	DET
ajis02-2391	73	3	pastadoption	pastadoption	NOUN
ajis02-2391	73	4	stage	stage	NOUN
ajis02-2391	73	5	,	,	PUNCT
ajis02-2391	73	6	is	be	AUX
ajis02-2391	73	7	is	be	AUX
ajis02-2391	73	8	available	available	ADJ
ajis02-2391	73	9	for	for	ADP
ajis02-2391	73	10	use	use	NOUN
ajis02-2391	73	11	in	in	ADP
ajis02-2391	73	12	an	an	DET
ajis02-2391	73	13	organisation	organisation	NOUN
ajis02-2391	73	14	,	,	PUNCT
ajis02-2391	73	15	users	user	NOUN
ajis02-2391	73	16	are	be	AUX
ajis02-2391	73	17	trained	train	VERB
ajis02-2391	73	18	both	both	CCONJ
ajis02-2391	73	19	in	in	ADP
ajis02-2391	73	20	the	the	DET
ajis02-2391	73	21	new	new	ADJ
ajis02-2391	73	22	work	work	NOUN
ajis02-2391	73	23	processes	process	NOUN
ajis02-2391	73	24	and	and	CCONJ
ajis02-2391	73	25	the	the	PRON
ajis02-2391	73	26	is	be	AUX
ajis02-2391	73	27	,	,	PUNCT
ajis02-2391	73	28	and	and	CCONJ
ajis02-2391	73	29	they	they	PRON
ajis02-2391	73	30	are	be	AUX
ajis02-2391	73	31	encouraged	encourage	VERB
ajis02-2391	73	32	to	to	PART
ajis02-2391	73	33	commit	commit	VERB
ajis02-2391	73	34	to	to	ADP
ajis02-2391	73	35	continued	continued	ADJ
ajis02-2391	73	36	is	be	AUX
ajis02-2391	73	37	use	use	NOUN
ajis02-2391	73	38	.	.	PUNCT
ajis02-2391	74	1	1	1	NUM
ajis02-2391	74	2	lyytinen	lyytinen	NOUN
ajis02-2391	74	3	and	and	CCONJ
ajis02-2391	74	4	newman	newman	PROPN
ajis02-2391	74	5	(	(	PUNCT
ajis02-2391	74	6	2008	2008	NUM
ajis02-2391	74	7	)	)	PUNCT
ajis02-2391	74	8	define	define	VERB
ajis02-2391	74	9	an	an	DET
ajis02-2391	74	10	intervention	intervention	NOUN
ajis02-2391	74	11	/	/	SYM
ajis02-2391	74	12	event	event	NOUN
ajis02-2391	74	13	as	as	ADP
ajis02-2391	74	14	“	"	PUNCT
ajis02-2391	74	15	[	[	X
ajis02-2391	74	16	a	a	X
ajis02-2391	74	17	]	]	X
ajis02-2391	74	18	planned	plan	VERB
ajis02-2391	74	19	measure	measure	NOUN
ajis02-2391	74	20	taken	take	VERB
ajis02-2391	74	21	towards	towards	ADP
ajis02-2391	74	22	one	one	NUM
ajis02-2391	74	23	or	or	CCONJ
ajis02-2391	74	24	more	more	ADJ
ajis02-2391	74	25	socio	socio	NOUN
ajis02-2391	74	26	-	-	PUNCT
ajis02-2391	74	27	technical	technical	ADJ
ajis02-2391	74	28	elements	element	NOUN
ajis02-2391	74	29	,	,	PUNCT
ajis02-2391	74	30	or	or	CCONJ
ajis02-2391	74	31	a	a	DET
ajis02-2391	74	32	system	system	NOUN
ajis02-2391	74	33	as	as	ADP
ajis02-2391	74	34	a	a	DET
ajis02-2391	74	35	whole	whole	NOUN
ajis02-2391	74	36	…	…	PUNCT
ajis02-2391	74	37	to	to	PART
ajis02-2391	74	38	mitigate	mitigate	VERB
ajis02-2391	74	39	against	against	ADP
ajis02-2391	74	40	or	or	CCONJ
ajis02-2391	74	41	remove	remove	VERB
ajis02-2391	74	42	an	an	DET
ajis02-2391	74	43	observed	observed	ADJ
ajis02-2391	74	44	gap	gap	NOUN
ajis02-2391	74	45	”	"	PUNCT
ajis02-2391	74	46	(	(	PUNCT
ajis02-2391	74	47	p.	p.	NOUN
ajis02-2391	74	48	613	613	NUM
ajis02-2391	74	49	)	)	PUNCT
ajis02-2391	74	50	.	.	PUNCT
ajis02-2391	75	1	to	to	PART
ajis02-2391	75	2	avoid	avoid	VERB
ajis02-2391	75	3	potential	potential	ADJ
ajis02-2391	75	4	confusion	confusion	NOUN
ajis02-2391	75	5	with	with	ADP
ajis02-2391	75	6	critical	critical	ADJ
ajis02-2391	75	7	events	event	NOUN
ajis02-2391	75	8	,	,	PUNCT
ajis02-2391	75	9	we	we	PRON
ajis02-2391	75	10	refer	refer	VERB
ajis02-2391	75	11	to	to	ADP
ajis02-2391	75	12	these	these	DET
ajis02-2391	75	13	types	type	NOUN
ajis02-2391	75	14	of	of	ADP
ajis02-2391	75	15	events	event	NOUN
ajis02-2391	75	16	as	as	ADP
ajis02-2391	75	17	responses	response	NOUN
ajis02-2391	75	18	in	in	ADP
ajis02-2391	75	19	this	this	DET
ajis02-2391	75	20	study	study	NOUN
ajis02-2391	75	21	.	.	PUNCT
ajis02-2391	76	1	australasian	australasian	ADJ
ajis02-2391	76	2	journal	journal	NOUN
ajis02-2391	76	3	of	of	ADP
ajis02-2391	76	4	information	information	NOUN
ajis02-2391	76	5	systems	system	NOUN
ajis02-2391	76	6	techakriengkrai	techakriengkrai	VERB
ajis02-2391	76	7	,	,	PUNCT
ajis02-2391	76	8	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	76	9	&	&	CCONJ
ajis02-2391	76	10	tan	tan	PROPN
ajis02-2391	76	11	2021	2021	NUM
ajis02-2391	76	12	,	,	PUNCT
ajis02-2391	76	13	vol	vol	NOUN
ajis02-2391	76	14	25	25	NUM
ajis02-2391	76	15	,	,	PUNCT
ajis02-2391	76	16	research	research	NOUN
ajis02-2391	76	17	article	article	NOUN
ajis02-2391	76	18	post	post	ADJ
ajis02-2391	76	19	-	-	ADJ
ajis02-2391	76	20	adoptive	adoptive	ADJ
ajis02-2391	76	21	change	change	NOUN
ajis02-2391	76	22	of	of	ADP
ajis02-2391	76	23	enterprise	enterprise	NOUN
ajis02-2391	76	24	system	system	NOUN
ajis02-2391	76	25	implementations	implementation	NOUN
ajis02-2391	76	26	5	5	NUM
ajis02-2391	76	27	3	3	NUM
ajis02-2391	76	28	research	research	NOUN
ajis02-2391	76	29	methodology	methodology	NOUN
ajis02-2391	76	30	this	this	DET
ajis02-2391	76	31	research	research	NOUN
ajis02-2391	76	32	adopted	adopt	VERB
ajis02-2391	76	33	the	the	DET
ajis02-2391	76	34	qualitative	qualitative	ADJ
ajis02-2391	76	35	interpretive	interpretive	ADJ
ajis02-2391	76	36	case	case	NOUN
ajis02-2391	76	37	study	study	NOUN
ajis02-2391	76	38	method	method	NOUN
ajis02-2391	76	39	with	with	ADP
ajis02-2391	76	40	an	an	DET
ajis02-2391	76	41	embedded	embed	VERB
ajis02-2391	76	42	multiple	multiple	ADJ
ajis02-2391	76	43	-	-	PUNCT
ajis02-2391	76	44	case	case	NOUN
ajis02-2391	76	45	design	design	NOUN
ajis02-2391	76	46	to	to	PART
ajis02-2391	76	47	examine	examine	VERB
ajis02-2391	76	48	organisational	organisational	ADJ
ajis02-2391	76	49	change	change	NOUN
ajis02-2391	76	50	in	in	ADP
ajis02-2391	76	51	es	es	X
ajis02-2391	76	52	implementation	implementation	NOUN
ajis02-2391	76	53	.	.	PUNCT
ajis02-2391	77	1	a	a	DET
ajis02-2391	77	2	multiple	multiple	ADJ
ajis02-2391	77	3	-	-	PUNCT
ajis02-2391	77	4	case	case	NOUN
ajis02-2391	77	5	design	design	NOUN
ajis02-2391	77	6	is	be	AUX
ajis02-2391	77	7	more	more	ADV
ajis02-2391	77	8	appropriate	appropriate	ADJ
ajis02-2391	77	9	than	than	ADP
ajis02-2391	77	10	a	a	DET
ajis02-2391	77	11	single	single	ADJ
ajis02-2391	77	12	case	case	NOUN
ajis02-2391	77	13	approach	approach	NOUN
ajis02-2391	77	14	because	because	SCONJ
ajis02-2391	77	15	we	we	PRON
ajis02-2391	77	16	are	be	AUX
ajis02-2391	77	17	not	not	PART
ajis02-2391	77	18	interested	interested	ADJ
ajis02-2391	77	19	in	in	ADP
ajis02-2391	77	20	testing	test	VERB
ajis02-2391	77	21	the	the	DET
ajis02-2391	77	22	boundaries	boundary	NOUN
ajis02-2391	77	23	of	of	ADP
ajis02-2391	77	24	well	well	ADV
ajis02-2391	77	25	-	-	PUNCT
ajis02-2391	77	26	formed	form	VERB
ajis02-2391	77	27	theory	theory	NOUN
ajis02-2391	77	28	or	or	CCONJ
ajis02-2391	77	29	examining	examine	VERB
ajis02-2391	77	30	an	an	DET
ajis02-2391	77	31	extreme	extreme	NOUN
ajis02-2391	77	32	or	or	CCONJ
ajis02-2391	77	33	a	a	DET
ajis02-2391	77	34	unique	unique	ADJ
ajis02-2391	77	35	case	case	NOUN
ajis02-2391	77	36	.	.	PUNCT
ajis02-2391	78	1	the	the	DET
ajis02-2391	78	2	benefits	benefit	NOUN
ajis02-2391	78	3	of	of	ADP
ajis02-2391	78	4	adopting	adopt	VERB
ajis02-2391	78	5	a	a	DET
ajis02-2391	78	6	multiple	multiple	ADJ
ajis02-2391	78	7	-	-	PUNCT
ajis02-2391	78	8	case	case	NOUN
ajis02-2391	78	9	design	design	NOUN
ajis02-2391	78	10	in	in	ADP
ajis02-2391	78	11	this	this	DET
ajis02-2391	78	12	study	study	NOUN
ajis02-2391	78	13	are	be	AUX
ajis02-2391	78	14	well	well	ADV
ajis02-2391	78	15	aligned	aligned	ADJ
ajis02-2391	78	16	with	with	ADP
ajis02-2391	78	17	the	the	DET
ajis02-2391	78	18	research	research	NOUN
ajis02-2391	78	19	aim	aim	VERB
ajis02-2391	78	20	to	to	PART
ajis02-2391	78	21	identify	identify	VERB
ajis02-2391	78	22	organisational	organisational	ADJ
ajis02-2391	78	23	changes	change	NOUN
ajis02-2391	78	24	in	in	ADP
ajis02-2391	78	25	different	different	ADJ
ajis02-2391	78	26	types	type	NOUN
ajis02-2391	78	27	of	of	ADP
ajis02-2391	78	28	organisations	organisation	NOUN
ajis02-2391	78	29	.	.	PUNCT
ajis02-2391	79	1	the	the	DET
ajis02-2391	79	2	theoretical	theoretical	ADJ
ajis02-2391	79	3	sampling	sample	VERB
ajis02-2391	79	4	strategy	strategy	NOUN
ajis02-2391	79	5	was	be	AUX
ajis02-2391	79	6	adopted	adopt	VERB
ajis02-2391	79	7	to	to	PART
ajis02-2391	79	8	select	select	VERB
ajis02-2391	79	9	case	case	NOUN
ajis02-2391	79	10	studies	study	NOUN
ajis02-2391	79	11	(	(	PUNCT
ajis02-2391	79	12	patton	patton	PROPN
ajis02-2391	79	13	,	,	PUNCT
ajis02-2391	79	14	1990	1990	NUM
ajis02-2391	79	15	)	)	PUNCT
ajis02-2391	79	16	.	.	PUNCT
ajis02-2391	80	1	the	the	DET
ajis02-2391	80	2	enterprise	enterprise	NOUN
ajis02-2391	80	3	systems	system	NOUN
ajis02-2391	80	4	of	of	ADP
ajis02-2391	80	5	interest	interest	NOUN
ajis02-2391	80	6	to	to	ADP
ajis02-2391	80	7	this	this	DET
ajis02-2391	80	8	study	study	NOUN
ajis02-2391	80	9	are	be	AUX
ajis02-2391	80	10	the	the	DET
ajis02-2391	80	11	customer	customer	NOUN
ajis02-2391	80	12	relationship	relationship	NOUN
ajis02-2391	80	13	management	management	NOUN
ajis02-2391	80	14	(	(	PUNCT
ajis02-2391	80	15	crm	crm	NOUN
ajis02-2391	80	16	)	)	PUNCT
ajis02-2391	80	17	systems	system	NOUN
ajis02-2391	80	18	.	.	PUNCT
ajis02-2391	81	1	research	research	NOUN
ajis02-2391	81	2	into	into	ADP
ajis02-2391	81	3	crm	crm	PROPN
ajis02-2391	81	4	has	have	AUX
ajis02-2391	81	5	largely	largely	ADV
ajis02-2391	81	6	focused	focus	VERB
ajis02-2391	81	7	on	on	ADP
ajis02-2391	81	8	individual	individual	ADJ
ajis02-2391	81	9	factors	factor	NOUN
ajis02-2391	81	10	that	that	PRON
ajis02-2391	81	11	shape	shape	VERB
ajis02-2391	81	12	initial	initial	ADJ
ajis02-2391	81	13	adoption	adoption	NOUN
ajis02-2391	81	14	(	(	PUNCT
ajis02-2391	81	15	vella	vella	PROPN
ajis02-2391	81	16	et	et	PROPN
ajis02-2391	81	17	al	al	PROPN
ajis02-2391	81	18	.	.	PROPN
ajis02-2391	81	19	,	,	PUNCT
ajis02-2391	81	20	2012	2012	NUM
ajis02-2391	81	21	;	;	PUNCT
ajis02-2391	81	22	wu	wu	PROPN
ajis02-2391	81	23	&	&	CCONJ
ajis02-2391	81	24	wu	wu	PROPN
ajis02-2391	81	25	,	,	PUNCT
ajis02-2391	81	26	2005	2005	NUM
ajis02-2391	81	27	;	;	PUNCT
ajis02-2391	81	28	zablah	zablah	PROPN
ajis02-2391	81	29	et	et	PROPN
ajis02-2391	81	30	al	al	PROPN
ajis02-2391	81	31	.	.	PROPN
ajis02-2391	81	32	,	,	PUNCT
ajis02-2391	81	33	2004	2004	NUM
ajis02-2391	81	34	)	)	PUNCT
ajis02-2391	81	35	as	as	ADV
ajis02-2391	81	36	well	well	ADV
ajis02-2391	81	37	as	as	ADP
ajis02-2391	81	38	the	the	DET
ajis02-2391	81	39	implementation	implementation	NOUN
ajis02-2391	81	40	process	process	NOUN
ajis02-2391	81	41	and	and	CCONJ
ajis02-2391	81	42	outcomes	outcome	NOUN
ajis02-2391	81	43	at	at	ADP
ajis02-2391	81	44	the	the	DET
ajis02-2391	81	45	organisational	organisational	ADJ
ajis02-2391	81	46	level	level	NOUN
ajis02-2391	81	47	(	(	PUNCT
ajis02-2391	81	48	awasthi	awasthi	PROPN
ajis02-2391	81	49	&	&	CCONJ
ajis02-2391	81	50	sangle	sangle	PROPN
ajis02-2391	81	51	,	,	PUNCT
ajis02-2391	81	52	2012	2012	NUM
ajis02-2391	81	53	;	;	PUNCT
ajis02-2391	81	54	chuchuen	chuchuen	PROPN
ajis02-2391	81	55	&	&	CCONJ
ajis02-2391	81	56	chanvarasuth	chanvarasuth	PROPN
ajis02-2391	81	57	,	,	PUNCT
ajis02-2391	81	58	2011	2011	NUM
ajis02-2391	81	59	;	;	PUNCT
ajis02-2391	81	60	dong	dong	PROPN
ajis02-2391	81	61	,	,	PUNCT
ajis02-2391	81	62	2012	2012	NUM
ajis02-2391	81	63	;	;	PUNCT
ajis02-2391	81	64	hung	hang	VERB
ajis02-2391	81	65	et	et	PROPN
ajis02-2391	81	66	al	al	PROPN
ajis02-2391	81	67	.	.	PROPN
ajis02-2391	81	68	,	,	PUNCT
ajis02-2391	81	69	2010	2010	NUM
ajis02-2391	81	70	;	;	PUNCT
ajis02-2391	81	71	ko	ko	PROPN
ajis02-2391	81	72	et	et	PROPN
ajis02-2391	81	73	al	al	PROPN
ajis02-2391	81	74	.	.	PROPN
ajis02-2391	81	75	,	,	PUNCT
ajis02-2391	81	76	2008	2008	NUM
ajis02-2391	81	77	;	;	PUNCT
ajis02-2391	81	78	sebjan	sebjan	NOUN
ajis02-2391	81	79	et	et	PROPN
ajis02-2391	81	80	al	al	PROPN
ajis02-2391	81	81	.	.	PROPN
ajis02-2391	81	82	,	,	PUNCT
ajis02-2391	81	83	2014	2014	NUM
ajis02-2391	81	84	)	)	PUNCT
ajis02-2391	81	85	.	.	PUNCT
ajis02-2391	82	1	few	few	ADJ
ajis02-2391	82	2	studies	study	NOUN
ajis02-2391	82	3	have	have	AUX
ajis02-2391	82	4	examined	examine	VERB
ajis02-2391	82	5	post	post	ADJ
ajis02-2391	82	6	-	-	ADJ
ajis02-2391	82	7	adoptive	adoptive	ADJ
ajis02-2391	82	8	changes	change	NOUN
ajis02-2391	82	9	at	at	ADP
ajis02-2391	82	10	both	both	CCONJ
ajis02-2391	82	11	an	an	DET
ajis02-2391	82	12	individual	individual	ADJ
ajis02-2391	82	13	level	level	NOUN
ajis02-2391	82	14	and	and	CCONJ
ajis02-2391	82	15	an	an	DET
ajis02-2391	82	16	organisational	organisational	ADJ
ajis02-2391	82	17	level	level	NOUN
ajis02-2391	82	18	.	.	PUNCT
ajis02-2391	83	1	for	for	ADP
ajis02-2391	83	2	instance	instance	NOUN
ajis02-2391	83	3	,	,	PUNCT
ajis02-2391	83	4	crm	crm	PROPN
ajis02-2391	83	5	research	research	NOUN
ajis02-2391	83	6	has	have	AUX
ajis02-2391	83	7	paid	pay	VERB
ajis02-2391	83	8	little	little	ADJ
ajis02-2391	83	9	attention	attention	NOUN
ajis02-2391	83	10	to	to	ADP
ajis02-2391	83	11	individual	individual	ADJ
ajis02-2391	83	12	work	work	NOUN
ajis02-2391	83	13	routines	routine	NOUN
ajis02-2391	83	14	that	that	PRON
ajis02-2391	83	15	may	may	AUX
ajis02-2391	83	16	impact	impact	VERB
ajis02-2391	83	17	organisational	organisational	ADJ
ajis02-2391	83	18	change	change	NOUN
ajis02-2391	83	19	(	(	PUNCT
ajis02-2391	83	20	jones	jones	PROPN
ajis02-2391	83	21	et	et	PROPN
ajis02-2391	83	22	al	al	PROPN
ajis02-2391	83	23	.	.	PROPN
ajis02-2391	83	24	,	,	PUNCT
ajis02-2391	83	25	2002	2002	NUM
ajis02-2391	83	26	;	;	PUNCT
ajis02-2391	83	27	winter	winter	PROPN
ajis02-2391	83	28	&	&	CCONJ
ajis02-2391	83	29	nelson	nelson	PROPN
ajis02-2391	83	30	,	,	PUNCT
ajis02-2391	83	31	1982	1982	NUM
ajis02-2391	83	32	)	)	PUNCT
ajis02-2391	83	33	.	.	PUNCT
ajis02-2391	84	1	table	table	NOUN
ajis02-2391	84	2	1	1	NUM
ajis02-2391	84	3	presents	present	VERB
ajis02-2391	84	4	the	the	DET
ajis02-2391	84	5	background	background	NOUN
ajis02-2391	84	6	information	information	NOUN
ajis02-2391	84	7	of	of	ADP
ajis02-2391	84	8	the	the	DET
ajis02-2391	84	9	three	three	NUM
ajis02-2391	84	10	organisations	organisation	NOUN
ajis02-2391	84	11	.	.	PUNCT
ajis02-2391	85	1	cases	case	NOUN
ajis02-2391	85	2	rc	rc	PROPN
ajis02-2391	85	3	hp	hp	PROPN
ajis02-2391	85	4	bi	bi	PROPN
ajis02-2391	85	5	industry	industry	NOUN
ajis02-2391	85	6	types	type	VERB
ajis02-2391	85	7	innovative	innovative	ADJ
ajis02-2391	85	8	office	office	NOUN
ajis02-2391	85	9	automation	automation	NOUN
ajis02-2391	85	10	solutions	solution	NOUN
ajis02-2391	85	11	hospital	hospital	NOUN
ajis02-2391	85	12	insurance	insurance	NOUN
ajis02-2391	85	13	no	no	PROPN
ajis02-2391	85	14	.	.	PUNCT
ajis02-2391	86	1	of	of	ADP
ajis02-2391	86	2	employees	employee	NOUN
ajis02-2391	86	3	approximately	approximately	ADV
ajis02-2391	86	4	2,000	2,000	NUM
ajis02-2391	86	5	approximately	approximately	ADV
ajis02-2391	86	6	1,300	1,300	NUM
ajis02-2391	86	7	approximately	approximately	ADV
ajis02-2391	86	8	1,400	1,400	NUM
ajis02-2391	86	9	no	no	NOUN
ajis02-2391	86	10	.	.	PUNCT
ajis02-2391	87	1	of	of	ADP
ajis02-2391	87	2	participants	participant	NOUN
ajis02-2391	87	3	6	6	NUM
ajis02-2391	87	4	users	user	NOUN
ajis02-2391	87	5	4	4	NUM
ajis02-2391	87	6	it	it	PRON
ajis02-2391	87	7	support	support	VERB
ajis02-2391	87	8	4	4	NUM
ajis02-2391	87	9	management	management	NOUN
ajis02-2391	87	10	6	6	NUM
ajis02-2391	87	11	users	user	NOUN
ajis02-2391	87	12	1	1	NUM
ajis02-2391	87	13	it	it	PRON
ajis02-2391	87	14	support	support	VERB
ajis02-2391	87	15	4	4	NUM
ajis02-2391	87	16	management	management	NOUN
ajis02-2391	87	17	8	8	NUM
ajis02-2391	87	18	users	user	NOUN
ajis02-2391	87	19	3	3	NUM
ajis02-2391	87	20	it	it	PRON
ajis02-2391	87	21	support	support	VERB
ajis02-2391	87	22	7	7	NUM
ajis02-2391	87	23	management	management	NOUN
ajis02-2391	87	24	crm	crm	PROPN
ajis02-2391	87	25	software	software	NOUN
ajis02-2391	87	26	package	package	NOUN
ajis02-2391	87	27	used	use	VERB
ajis02-2391	87	28	salesforce	salesforce	NOUN
ajis02-2391	87	29	crm	crm	PROPN
ajis02-2391	87	30	seibel	seibel	PROPN
ajis02-2391	87	31	crm	crm	PROPN
ajis02-2391	87	32	microsoft	microsoft	PROPN
ajis02-2391	87	33	dynamics	dynamics	PROPN
ajis02-2391	87	34	crm	crm	PROPN
ajis02-2391	87	35	crm	crm	PROPN
ajis02-2391	87	36	module	module	NOUN
ajis02-2391	87	37	used	use	VERB
ajis02-2391	87	38	sales	sale	NOUN
ajis02-2391	87	39	automation	automation	NOUN
ajis02-2391	87	40	marketing	marketing	NOUN
ajis02-2391	87	41	automation	automation	NOUN
ajis02-2391	87	42	,	,	PUNCT
ajis02-2391	87	43	and	and	CCONJ
ajis02-2391	87	44	customer	customer	NOUN
ajis02-2391	87	45	service	service	NOUN
ajis02-2391	87	46	sales	sale	NOUN
ajis02-2391	87	47	automation	automation	NOUN
ajis02-2391	87	48	,	,	PUNCT
ajis02-2391	87	49	marketing	marketing	NOUN
ajis02-2391	87	50	automation	automation	NOUN
ajis02-2391	87	51	,	,	PUNCT
ajis02-2391	87	52	and	and	CCONJ
ajis02-2391	87	53	customer	customer	NOUN
ajis02-2391	87	54	service	service	NOUN
ajis02-2391	87	55	departments	department	NOUN
ajis02-2391	87	56	implementing	implement	VERB
ajis02-2391	87	57	crm	crm	NOUN
ajis02-2391	87	58	system	system	NOUN
ajis02-2391	87	59	sales	sale	NOUN
ajis02-2391	87	60	and	and	CCONJ
ajis02-2391	87	61	marketing	marketing	NOUN
ajis02-2391	87	62	department	department	NOUN
ajis02-2391	87	63	local	local	ADJ
ajis02-2391	87	64	marketing	marketing	NOUN
ajis02-2391	87	65	,	,	PUNCT
ajis02-2391	87	66	overseas	overseas	ADJ
ajis02-2391	87	67	marketing	marketing	NOUN
ajis02-2391	87	68	,	,	PUNCT
ajis02-2391	87	69	and	and	CCONJ
ajis02-2391	87	70	contact	contact	NOUN
ajis02-2391	87	71	centre	centre	NOUN
ajis02-2391	87	72	motor	motor	NOUN
ajis02-2391	87	73	-	-	PUNCT
ajis02-2391	87	74	claims	claim	NOUN
ajis02-2391	87	75	department	department	NOUN
ajis02-2391	87	76	,	,	PUNCT
ajis02-2391	87	77	non	non	ADJ
ajis02-2391	87	78	-	-	ADJ
ajis02-2391	87	79	motor	motor	ADJ
ajis02-2391	87	80	claims	claim	NOUN
ajis02-2391	87	81	department	department	NOUN
ajis02-2391	87	82	,	,	PUNCT
ajis02-2391	87	83	and	and	CCONJ
ajis02-2391	87	84	five	five	NUM
ajis02-2391	87	85	business	business	NOUN
ajis02-2391	87	86	units	unit	NOUN
ajis02-2391	87	87	(	(	PUNCT
ajis02-2391	87	88	agent	agent	NOUN
ajis02-2391	87	89	business	business	NOUN
ajis02-2391	87	90	unit	unit	NOUN
ajis02-2391	87	91	,	,	PUNCT
ajis02-2391	87	92	broker	broker	NOUN
ajis02-2391	87	93	business	business	NOUN
ajis02-2391	87	94	unit	unit	NOUN
ajis02-2391	87	95	,	,	PUNCT
ajis02-2391	87	96	financial	financial	ADJ
ajis02-2391	87	97	business	business	NOUN
ajis02-2391	87	98	unit	unit	NOUN
ajis02-2391	87	99	,	,	PUNCT
ajis02-2391	87	100	commercial	commercial	ADJ
ajis02-2391	87	101	lines	line	NOUN
ajis02-2391	87	102	business	business	NOUN
ajis02-2391	87	103	unit	unit	NOUN
ajis02-2391	87	104	,	,	PUNCT
ajis02-2391	87	105	and	and	CCONJ
ajis02-2391	87	106	personal	personal	ADJ
ajis02-2391	87	107	lines	line	NOUN
ajis02-2391	87	108	business	business	NOUN
ajis02-2391	87	109	unit	unit	NOUN
ajis02-2391	87	110	)	)	PUNCT
ajis02-2391	87	111	table	table	NOUN
ajis02-2391	87	112	1	1	NUM
ajis02-2391	87	113	.	.	PUNCT
ajis02-2391	87	114	background	background	NOUN
ajis02-2391	87	115	information	information	NOUN
ajis02-2391	87	116	of	of	ADP
ajis02-2391	87	117	the	the	DET
ajis02-2391	87	118	organisations	organisation	NOUN
ajis02-2391	87	119	there	there	PRON
ajis02-2391	87	120	were	be	VERB
ajis02-2391	87	121	three	three	NUM
ajis02-2391	87	122	criteria	criterion	NOUN
ajis02-2391	87	123	for	for	ADP
ajis02-2391	87	124	choosing	choose	VERB
ajis02-2391	87	125	participating	participate	VERB
ajis02-2391	87	126	organisations	organisation	NOUN
ajis02-2391	87	127	.	.	PUNCT
ajis02-2391	88	1	firstly	firstly	ADV
ajis02-2391	88	2	,	,	PUNCT
ajis02-2391	88	3	organisations	organisation	NOUN
ajis02-2391	88	4	needed	need	VERB
ajis02-2391	88	5	to	to	PART
ajis02-2391	88	6	have	have	AUX
ajis02-2391	88	7	implemented	implement	VERB
ajis02-2391	88	8	crm	crm	NOUN
ajis02-2391	88	9	systems	system	NOUN
ajis02-2391	88	10	within	within	ADP
ajis02-2391	88	11	the	the	DET
ajis02-2391	88	12	past	past	ADJ
ajis02-2391	88	13	three	three	NUM
ajis02-2391	88	14	years	year	NOUN
ajis02-2391	88	15	and	and	CCONJ
ajis02-2391	88	16	were	be	AUX
ajis02-2391	88	17	currently	currently	ADV
ajis02-2391	88	18	using	use	VERB
ajis02-2391	88	19	the	the	DET
ajis02-2391	88	20	systems	system	NOUN
ajis02-2391	88	21	.	.	PUNCT
ajis02-2391	89	1	secondly	secondly	ADV
ajis02-2391	89	2	,	,	PUNCT
ajis02-2391	89	3	organisations	organisation	NOUN
ajis02-2391	89	4	needed	need	VERB
ajis02-2391	89	5	to	to	PART
ajis02-2391	89	6	be	be	AUX
ajis02-2391	89	7	medium	medium	ADJ
ajis02-2391	89	8	or	or	CCONJ
ajis02-2391	89	9	large	large	ADJ
ajis02-2391	89	10	-	-	PUNCT
ajis02-2391	89	11	sized	sized	ADJ
ajis02-2391	89	12	businesses	business	NOUN
ajis02-2391	89	13	since	since	SCONJ
ajis02-2391	89	14	organisations	organisation	NOUN
ajis02-2391	89	15	of	of	ADP
ajis02-2391	89	16	these	these	DET
ajis02-2391	89	17	sizes	size	NOUN
ajis02-2391	89	18	are	be	AUX
ajis02-2391	89	19	typical	typical	ADJ
ajis02-2391	89	20	crm	crm	NOUN
ajis02-2391	89	21	users	user	NOUN
ajis02-2391	89	22	(	(	PUNCT
ajis02-2391	89	23	srivihok	srivihok	PROPN
ajis02-2391	89	24	&	&	CCONJ
ajis02-2391	89	25	batanov	batanov	PROPN
ajis02-2391	89	26	,	,	PUNCT
ajis02-2391	89	27	2005	2005	NUM
ajis02-2391	89	28	)	)	PUNCT
ajis02-2391	89	29	.	.	PUNCT
ajis02-2391	90	1	the	the	DET
ajis02-2391	90	2	third	third	ADJ
ajis02-2391	90	3	criterion	criterion	NOUN
ajis02-2391	90	4	was	be	AUX
ajis02-2391	90	5	that	that	SCONJ
ajis02-2391	90	6	the	the	DET
ajis02-2391	90	7	selected	select	VERB
ajis02-2391	90	8	organisations	organisation	NOUN
ajis02-2391	90	9	needed	need	VERB
ajis02-2391	90	10	to	to	PART
ajis02-2391	90	11	be	be	AUX
ajis02-2391	90	12	using	use	VERB
ajis02-2391	90	13	the	the	DET
ajis02-2391	90	14	main	main	ADJ
ajis02-2391	90	15	crm	crm	NOUN
ajis02-2391	90	16	modules	module	NOUN
ajis02-2391	90	17	,	,	PUNCT
ajis02-2391	90	18	such	such	ADJ
ajis02-2391	90	19	as	as	ADP
ajis02-2391	90	20	customer	customer	NOUN
ajis02-2391	90	21	service	service	NOUN
ajis02-2391	90	22	,	,	PUNCT
ajis02-2391	90	23	sales	sale	NOUN
ajis02-2391	90	24	automation	automation	NOUN
ajis02-2391	90	25	,	,	PUNCT
ajis02-2391	90	26	and	and	CCONJ
ajis02-2391	90	27	marketing	marketing	NOUN
ajis02-2391	90	28	automation	automation	NOUN
ajis02-2391	90	29	modules	module	NOUN
ajis02-2391	90	30	.	.	PUNCT
ajis02-2391	91	1	three	three	NUM
ajis02-2391	91	2	australasian	australasian	ADJ
ajis02-2391	91	3	journal	journal	NOUN
ajis02-2391	91	4	of	of	ADP
ajis02-2391	91	5	information	information	NOUN
ajis02-2391	91	6	systems	system	NOUN
ajis02-2391	91	7	techakriengkrai	techakriengkrai	VERB
ajis02-2391	91	8	,	,	PUNCT
ajis02-2391	91	9	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	91	10	&	&	CCONJ
ajis02-2391	91	11	tan	tan	PROPN
ajis02-2391	91	12	2021	2021	NUM
ajis02-2391	91	13	,	,	PUNCT
ajis02-2391	91	14	vol	vol	NOUN
ajis02-2391	91	15	25	25	NUM
ajis02-2391	91	16	,	,	PUNCT
ajis02-2391	91	17	research	research	NOUN
ajis02-2391	91	18	article	article	NOUN
ajis02-2391	91	19	post	post	ADJ
ajis02-2391	91	20	-	-	ADJ
ajis02-2391	91	21	adoptive	adoptive	ADJ
ajis02-2391	91	22	change	change	NOUN
ajis02-2391	91	23	of	of	ADP
ajis02-2391	91	24	enterprise	enterprise	NOUN
ajis02-2391	91	25	system	system	NOUN
ajis02-2391	91	26	implementations	implementation	NOUN
ajis02-2391	91	27	6	6	NUM
ajis02-2391	91	28	organisations	organisation	NOUN
ajis02-2391	91	29	were	be	AUX
ajis02-2391	91	30	selected	select	VERB
ajis02-2391	91	31	as	as	ADP
ajis02-2391	91	32	research	research	NOUN
ajis02-2391	91	33	sites	site	NOUN
ajis02-2391	91	34	:	:	PUNCT
ajis02-2391	91	35	a	a	DET
ajis02-2391	91	36	hospital	hospital	NOUN
ajis02-2391	91	37	,	,	PUNCT
ajis02-2391	91	38	an	an	DET
ajis02-2391	91	39	insurance	insurance	NOUN
ajis02-2391	91	40	company	company	NOUN
ajis02-2391	91	41	,	,	PUNCT
ajis02-2391	91	42	and	and	CCONJ
ajis02-2391	91	43	an	an	DET
ajis02-2391	91	44	innovative	innovative	ADJ
ajis02-2391	91	45	office	office	NOUN
ajis02-2391	91	46	automation	automation	NOUN
ajis02-2391	91	47	solutions	solution	NOUN
ajis02-2391	91	48	provider	provider	NOUN
ajis02-2391	91	49	in	in	ADP
ajis02-2391	91	50	thailand	thailand	PROPN
ajis02-2391	91	51	.	.	PUNCT
ajis02-2391	92	1	having	have	VERB
ajis02-2391	92	2	organisations	organisation	NOUN
ajis02-2391	92	3	from	from	ADP
ajis02-2391	92	4	different	different	ADJ
ajis02-2391	92	5	industries	industry	NOUN
ajis02-2391	92	6	allowed	allow	VERB
ajis02-2391	92	7	us	we	PRON
ajis02-2391	92	8	to	to	PART
ajis02-2391	92	9	extend	extend	VERB
ajis02-2391	92	10	the	the	DET
ajis02-2391	92	11	findings	finding	NOUN
ajis02-2391	92	12	to	to	PART
ajis02-2391	92	13	develop	develop	VERB
ajis02-2391	92	14	a	a	DET
ajis02-2391	92	15	rich	rich	ADJ
ajis02-2391	92	16	understanding	understanding	NOUN
ajis02-2391	92	17	of	of	ADP
ajis02-2391	92	18	postadoptive	postadoptive	ADJ
ajis02-2391	92	19	changes	change	NOUN
ajis02-2391	92	20	(	(	PUNCT
ajis02-2391	92	21	harris	harris	PROPN
ajis02-2391	92	22	&	&	CCONJ
ajis02-2391	92	23	sutton	sutton	PROPN
ajis02-2391	92	24	,	,	PUNCT
ajis02-2391	92	25	1986	1986	NUM
ajis02-2391	92	26	)	)	PUNCT
ajis02-2391	92	27	.	.	PUNCT
ajis02-2391	93	1	3.1	3.1	NUM
ajis02-2391	93	2	data	datum	NOUN
ajis02-2391	93	3	collection	collection	NOUN
ajis02-2391	93	4	semi	semi	ADJ
ajis02-2391	93	5	-	-	ADJ
ajis02-2391	93	6	structured	structured	ADJ
ajis02-2391	93	7	interviews	interview	NOUN
ajis02-2391	93	8	were	be	AUX
ajis02-2391	93	9	the	the	DET
ajis02-2391	93	10	main	main	ADJ
ajis02-2391	93	11	data	datum	NOUN
ajis02-2391	93	12	collection	collection	NOUN
ajis02-2391	93	13	technique	technique	NOUN
ajis02-2391	93	14	employed	employ	VERB
ajis02-2391	93	15	in	in	ADP
ajis02-2391	93	16	this	this	DET
ajis02-2391	93	17	study	study	NOUN
ajis02-2391	93	18	.	.	PUNCT
ajis02-2391	94	1	participants	participant	NOUN
ajis02-2391	94	2	were	be	AUX
ajis02-2391	94	3	selected	select	VERB
ajis02-2391	94	4	according	accord	VERB
ajis02-2391	94	5	to	to	ADP
ajis02-2391	94	6	the	the	DET
ajis02-2391	94	7	likelihood	likelihood	NOUN
ajis02-2391	94	8	that	that	SCONJ
ajis02-2391	94	9	they	they	PRON
ajis02-2391	94	10	could	could	AUX
ajis02-2391	94	11	offer	offer	VERB
ajis02-2391	94	12	theoretical	theoretical	ADJ
ajis02-2391	94	13	insight	insight	NOUN
ajis02-2391	94	14	into	into	ADP
ajis02-2391	94	15	changes	change	NOUN
ajis02-2391	94	16	associated	associate	VERB
ajis02-2391	94	17	with	with	ADP
ajis02-2391	94	18	crm	crm	NOUN
ajis02-2391	94	19	implementation	implementation	NOUN
ajis02-2391	94	20	.	.	PUNCT
ajis02-2391	95	1	all	all	PRON
ajis02-2391	95	2	of	of	ADP
ajis02-2391	95	3	the	the	DET
ajis02-2391	95	4	interview	interview	NOUN
ajis02-2391	95	5	sessions	session	NOUN
ajis02-2391	95	6	were	be	AUX
ajis02-2391	95	7	one	one	NUM
ajis02-2391	95	8	-	-	PUNCT
ajis02-2391	95	9	onone	onone	NOUN
ajis02-2391	95	10	to	to	PART
ajis02-2391	95	11	obtain	obtain	VERB
ajis02-2391	95	12	insightful	insightful	ADJ
ajis02-2391	95	13	information	information	NOUN
ajis02-2391	95	14	from	from	ADP
ajis02-2391	95	15	participants	participant	NOUN
ajis02-2391	95	16	’	'	PUNCT
ajis02-2391	95	17	real	real	ADJ
ajis02-2391	95	18	experiences	experience	NOUN
ajis02-2391	95	19	and	and	CCONJ
ajis02-2391	95	20	perceptions	perception	NOUN
ajis02-2391	95	21	.	.	PUNCT
ajis02-2391	96	1	each	each	DET
ajis02-2391	96	2	interview	interview	NOUN
ajis02-2391	96	3	contained	contain	VERB
ajis02-2391	96	4	questions	question	NOUN
ajis02-2391	96	5	about	about	ADP
ajis02-2391	96	6	participants	participant	NOUN
ajis02-2391	96	7	’	'	PUNCT
ajis02-2391	96	8	work	work	NOUN
ajis02-2391	96	9	experience	experience	NOUN
ajis02-2391	96	10	and	and	CCONJ
ajis02-2391	96	11	educational	educational	ADJ
ajis02-2391	96	12	background	background	NOUN
ajis02-2391	96	13	,	,	PUNCT
ajis02-2391	96	14	their	their	PRON
ajis02-2391	96	15	experiences	experience	NOUN
ajis02-2391	96	16	related	relate	VERB
ajis02-2391	96	17	to	to	ADP
ajis02-2391	96	18	information	information	NOUN
ajis02-2391	96	19	technology	technology	NOUN
ajis02-2391	96	20	,	,	PUNCT
ajis02-2391	96	21	their	their	PRON
ajis02-2391	96	22	perception	perception	NOUN
ajis02-2391	96	23	toward	toward	ADP
ajis02-2391	96	24	crm	crm	PROPN
ajis02-2391	96	25	systems	system	NOUN
ajis02-2391	96	26	,	,	PUNCT
ajis02-2391	96	27	their	their	PRON
ajis02-2391	96	28	crm	crm	NOUN
ajis02-2391	96	29	use	use	NOUN
ajis02-2391	96	30	,	,	PUNCT
ajis02-2391	96	31	and	and	CCONJ
ajis02-2391	96	32	ensuing	ensue	VERB
ajis02-2391	96	33	changes	change	NOUN
ajis02-2391	96	34	.	.	PUNCT
ajis02-2391	97	1	there	there	PRON
ajis02-2391	97	2	were	be	VERB
ajis02-2391	97	3	three	three	NUM
ajis02-2391	97	4	different	different	ADJ
ajis02-2391	97	5	sets	set	NOUN
ajis02-2391	97	6	of	of	ADP
ajis02-2391	97	7	interview	interview	NOUN
ajis02-2391	97	8	questions	question	NOUN
ajis02-2391	97	9	for	for	ADP
ajis02-2391	97	10	three	three	NUM
ajis02-2391	97	11	groups	group	NOUN
ajis02-2391	97	12	of	of	ADP
ajis02-2391	97	13	participants	participant	NOUN
ajis02-2391	97	14	–	–	PUNCT
ajis02-2391	97	15	end	end	NOUN
ajis02-2391	97	16	-	-	PUNCT
ajis02-2391	97	17	users	user	NOUN
ajis02-2391	97	18	,	,	PUNCT
ajis02-2391	97	19	it	it	PRON
ajis02-2391	97	20	support	support	VERB
ajis02-2391	97	21	staff	staff	NOUN
ajis02-2391	97	22	,	,	PUNCT
ajis02-2391	97	23	and	and	CCONJ
ajis02-2391	97	24	management	management	NOUN
ajis02-2391	97	25	.	.	PUNCT
ajis02-2391	98	1	the	the	DET
ajis02-2391	98	2	main	main	ADJ
ajis02-2391	98	3	reason	reason	NOUN
ajis02-2391	98	4	to	to	PART
ajis02-2391	98	5	interview	interview	VERB
ajis02-2391	98	6	different	different	ADJ
ajis02-2391	98	7	groups	group	NOUN
ajis02-2391	98	8	of	of	ADP
ajis02-2391	98	9	participants	participant	NOUN
ajis02-2391	98	10	was	be	AUX
ajis02-2391	98	11	to	to	PART
ajis02-2391	98	12	obtain	obtain	VERB
ajis02-2391	98	13	rich	rich	ADJ
ajis02-2391	98	14	information	information	NOUN
ajis02-2391	98	15	from	from	ADP
ajis02-2391	98	16	the	the	DET
ajis02-2391	98	17	perspectives	perspective	NOUN
ajis02-2391	98	18	of	of	ADP
ajis02-2391	98	19	the	the	DET
ajis02-2391	98	20	organisation	organisation	NOUN
ajis02-2391	98	21	,	,	PUNCT
ajis02-2391	98	22	users	user	NOUN
ajis02-2391	98	23	,	,	PUNCT
ajis02-2391	98	24	and	and	CCONJ
ajis02-2391	98	25	it	it	PRON
ajis02-2391	98	26	staff	staff	VERB
ajis02-2391	98	27	.	.	PUNCT
ajis02-2391	99	1	according	accord	VERB
ajis02-2391	99	2	to	to	ADP
ajis02-2391	99	3	alvesson	alvesson	NOUN
ajis02-2391	99	4	(	(	PUNCT
ajis02-2391	99	5	1995	1995	NUM
ajis02-2391	99	6	)	)	PUNCT
ajis02-2391	99	7	,	,	PUNCT
ajis02-2391	99	8	data	datum	NOUN
ajis02-2391	99	9	from	from	ADP
ajis02-2391	99	10	both	both	CCONJ
ajis02-2391	99	11	managerial	managerial	ADJ
ajis02-2391	99	12	and	and	CCONJ
ajis02-2391	99	13	technical	technical	ADJ
ajis02-2391	99	14	experts	expert	NOUN
ajis02-2391	99	15	can	can	AUX
ajis02-2391	99	16	help	help	VERB
ajis02-2391	99	17	eliminate	eliminate	VERB
ajis02-2391	99	18	the	the	DET
ajis02-2391	99	19	possible	possible	ADJ
ajis02-2391	99	20	managerial	managerial	ADJ
ajis02-2391	99	21	bias	bias	NOUN
ajis02-2391	99	22	that	that	PRON
ajis02-2391	99	23	can	can	AUX
ajis02-2391	99	24	occur	occur	VERB
ajis02-2391	99	25	when	when	SCONJ
ajis02-2391	99	26	only	only	ADJ
ajis02-2391	99	27	managers	manager	NOUN
ajis02-2391	99	28	are	be	AUX
ajis02-2391	99	29	included	include	VERB
ajis02-2391	99	30	in	in	ADP
ajis02-2391	99	31	research	research	NOUN
ajis02-2391	99	32	studies	study	NOUN
ajis02-2391	99	33	.	.	PUNCT
ajis02-2391	100	1	we	we	PRON
ajis02-2391	100	2	also	also	ADV
ajis02-2391	100	3	used	use	VERB
ajis02-2391	100	4	supporting	support	VERB
ajis02-2391	100	5	documents	document	NOUN
ajis02-2391	100	6	such	such	ADJ
ajis02-2391	100	7	as	as	ADP
ajis02-2391	100	8	it	it	PRON
ajis02-2391	100	9	system	system	VERB
ajis02-2391	100	10	infrastructure	infrastructure	NOUN
ajis02-2391	100	11	documents	document	NOUN
ajis02-2391	100	12	,	,	PUNCT
ajis02-2391	100	13	implementation	implementation	NOUN
ajis02-2391	100	14	plans	plan	NOUN
ajis02-2391	100	15	,	,	PUNCT
ajis02-2391	100	16	and	and	CCONJ
ajis02-2391	100	17	user	user	NOUN
ajis02-2391	100	18	manuals	manual	NOUN
ajis02-2391	100	19	to	to	PART
ajis02-2391	100	20	enrich	enrich	VERB
ajis02-2391	100	21	our	our	PRON
ajis02-2391	100	22	understanding	understanding	NOUN
ajis02-2391	100	23	and	and	CCONJ
ajis02-2391	100	24	,	,	PUNCT
ajis02-2391	100	25	in	in	ADP
ajis02-2391	100	26	some	some	DET
ajis02-2391	100	27	cases	case	NOUN
ajis02-2391	100	28	,	,	PUNCT
ajis02-2391	100	29	to	to	PART
ajis02-2391	100	30	verify	verify	VERB
ajis02-2391	100	31	participants	participant	NOUN
ajis02-2391	100	32	’	'	PUNCT
ajis02-2391	100	33	quotes	quote	NOUN
ajis02-2391	100	34	.	.	PUNCT
ajis02-2391	101	1	participants	participant	NOUN
ajis02-2391	101	2	were	be	AUX
ajis02-2391	101	3	selected	select	VERB
ajis02-2391	101	4	based	base	VERB
ajis02-2391	101	5	on	on	ADP
ajis02-2391	101	6	their	their	PRON
ajis02-2391	101	7	experience	experience	NOUN
ajis02-2391	101	8	of	of	ADP
ajis02-2391	101	9	using	use	VERB
ajis02-2391	101	10	the	the	DET
ajis02-2391	101	11	crm	crm	NOUN
ajis02-2391	101	12	system	system	NOUN
ajis02-2391	101	13	in	in	ADP
ajis02-2391	101	14	their	their	PRON
ajis02-2391	101	15	daily	daily	ADJ
ajis02-2391	101	16	work	work	NOUN
ajis02-2391	101	17	routines	routine	NOUN
ajis02-2391	101	18	and	and	CCONJ
ajis02-2391	101	19	their	their	PRON
ajis02-2391	101	20	ability	ability	NOUN
ajis02-2391	101	21	to	to	PART
ajis02-2391	101	22	give	give	VERB
ajis02-2391	101	23	us	we	PRON
ajis02-2391	101	24	rich	rich	ADJ
ajis02-2391	101	25	information	information	NOUN
ajis02-2391	101	26	relating	relate	VERB
ajis02-2391	101	27	to	to	ADP
ajis02-2391	101	28	changes	change	NOUN
ajis02-2391	101	29	that	that	PRON
ajis02-2391	101	30	occurred	occur	VERB
ajis02-2391	101	31	after	after	ADP
ajis02-2391	101	32	crm	crm	PROPN
ajis02-2391	101	33	implementation	implementation	NOUN
ajis02-2391	101	34	.	.	PUNCT
ajis02-2391	102	1	the	the	DET
ajis02-2391	102	2	total	total	ADJ
ajis02-2391	102	3	number	number	NOUN
ajis02-2391	102	4	of	of	ADP
ajis02-2391	102	5	participants	participant	NOUN
ajis02-2391	102	6	in	in	ADP
ajis02-2391	102	7	this	this	DET
ajis02-2391	102	8	study	study	NOUN
ajis02-2391	102	9	was	be	AUX
ajis02-2391	102	10	43	43	NUM
ajis02-2391	102	11	(	(	PUNCT
ajis02-2391	102	12	14	14	NUM
ajis02-2391	102	13	for	for	ADP
ajis02-2391	102	14	rc	rc	PROPN
ajis02-2391	102	15	,	,	PUNCT
ajis02-2391	102	16	11	11	NUM
ajis02-2391	102	17	for	for	ADP
ajis02-2391	102	18	hp	hp	PROPN
ajis02-2391	102	19	,	,	PUNCT
ajis02-2391	102	20	and	and	CCONJ
ajis02-2391	102	21	18	18	NUM
ajis02-2391	102	22	for	for	ADP
ajis02-2391	102	23	bi	bi	NOUN
ajis02-2391	102	24	)	)	PUNCT
ajis02-2391	102	25	.	.	PUNCT
ajis02-2391	103	1	3.2	3.2	NUM
ajis02-2391	103	2	data	datum	NOUN
ajis02-2391	103	3	analysis	analysis	NOUN
ajis02-2391	103	4	we	we	PRON
ajis02-2391	103	5	adopted	adopt	VERB
ajis02-2391	103	6	three	three	NUM
ajis02-2391	103	7	concurrent	concurrent	ADJ
ajis02-2391	103	8	data	datum	NOUN
ajis02-2391	103	9	analysis	analysis	NOUN
ajis02-2391	103	10	processes	process	NOUN
ajis02-2391	103	11	(	(	PUNCT
ajis02-2391	103	12	data	datum	NOUN
ajis02-2391	103	13	reduction	reduction	NOUN
ajis02-2391	103	14	,	,	PUNCT
ajis02-2391	103	15	data	datum	NOUN
ajis02-2391	103	16	display	display	NOUN
ajis02-2391	103	17	,	,	PUNCT
ajis02-2391	103	18	and	and	CCONJ
ajis02-2391	103	19	conclusion	conclusion	NOUN
ajis02-2391	103	20	drawing	drawing	NOUN
ajis02-2391	103	21	and	and	CCONJ
ajis02-2391	103	22	verification	verification	NOUN
ajis02-2391	103	23	)	)	PUNCT
ajis02-2391	103	24	proposed	propose	VERB
ajis02-2391	103	25	by	by	ADP
ajis02-2391	103	26	miles	mile	NOUN
ajis02-2391	103	27	and	and	CCONJ
ajis02-2391	103	28	huberman	huberman	NOUN
ajis02-2391	103	29	(	(	PUNCT
ajis02-2391	103	30	1994	1994	NUM
ajis02-2391	103	31	)	)	PUNCT
ajis02-2391	103	32	to	to	PART
ajis02-2391	103	33	analyse	analyse	VERB
ajis02-2391	103	34	interview	interview	NOUN
ajis02-2391	103	35	data	datum	NOUN
ajis02-2391	103	36	.	.	PUNCT
ajis02-2391	104	1	within	within	ADP
ajis02-2391	104	2	-	-	PUNCT
ajis02-2391	104	3	case	case	NOUN
ajis02-2391	104	4	and	and	CCONJ
ajis02-2391	104	5	cross	cross	NOUN
ajis02-2391	104	6	-	-	NOUN
ajis02-2391	104	7	case	case	NOUN
ajis02-2391	104	8	analyses	analysis	NOUN
ajis02-2391	104	9	were	be	AUX
ajis02-2391	104	10	conducted	conduct	VERB
ajis02-2391	104	11	to	to	PART
ajis02-2391	104	12	investigate	investigate	VERB
ajis02-2391	104	13	sociotechnical	sociotechnical	ADJ
ajis02-2391	104	14	change	change	NOUN
ajis02-2391	104	15	in	in	ADP
ajis02-2391	104	16	a	a	DET
ajis02-2391	104	17	specific	specific	ADJ
ajis02-2391	104	18	organisation	organisation	NOUN
ajis02-2391	104	19	and	and	CCONJ
ajis02-2391	104	20	to	to	PART
ajis02-2391	104	21	compare	compare	VERB
ajis02-2391	104	22	the	the	DET
ajis02-2391	104	23	organisation	organisation	NOUN
ajis02-2391	104	24	with	with	ADP
ajis02-2391	104	25	other	other	ADJ
ajis02-2391	104	26	organisations	organisation	NOUN
ajis02-2391	104	27	to	to	PART
ajis02-2391	104	28	identify	identify	VERB
ajis02-2391	104	29	similarities	similarity	NOUN
ajis02-2391	104	30	and	and	CCONJ
ajis02-2391	104	31	differences	difference	NOUN
ajis02-2391	104	32	.	.	PUNCT
ajis02-2391	105	1	in	in	ADP
ajis02-2391	105	2	this	this	DET
ajis02-2391	105	3	study	study	NOUN
ajis02-2391	105	4	,	,	PUNCT
ajis02-2391	105	5	the	the	DET
ajis02-2391	105	6	data	data	NOUN
ajis02-2391	105	7	reduction	reduction	NOUN
ajis02-2391	105	8	commenced	commence	VERB
ajis02-2391	105	9	with	with	ADP
ajis02-2391	105	10	our	our	PRON
ajis02-2391	105	11	choice	choice	NOUN
ajis02-2391	105	12	of	of	ADP
ajis02-2391	105	13	a	a	DET
ajis02-2391	105	14	socio	socio	NOUN
ajis02-2391	105	15	-	-	PUNCT
ajis02-2391	105	16	technical	technical	ADJ
ajis02-2391	105	17	perspective	perspective	NOUN
ajis02-2391	105	18	to	to	PART
ajis02-2391	105	19	examine	examine	VERB
ajis02-2391	105	20	the	the	DET
ajis02-2391	105	21	change	change	NOUN
ajis02-2391	105	22	process	process	NOUN
ajis02-2391	105	23	.	.	PUNCT
ajis02-2391	106	1	during	during	ADP
ajis02-2391	106	2	the	the	DET
ajis02-2391	106	3	interview	interview	NOUN
ajis02-2391	106	4	process	process	NOUN
ajis02-2391	106	5	,	,	PUNCT
ajis02-2391	106	6	data	datum	NOUN
ajis02-2391	106	7	reduction	reduction	NOUN
ajis02-2391	106	8	was	be	AUX
ajis02-2391	106	9	achieved	achieve	VERB
ajis02-2391	106	10	by	by	ADP
ajis02-2391	106	11	making	make	VERB
ajis02-2391	106	12	short	short	ADJ
ajis02-2391	106	13	notes	note	NOUN
ajis02-2391	106	14	.	.	PUNCT
ajis02-2391	107	1	during	during	ADP
ajis02-2391	107	2	the	the	DET
ajis02-2391	107	3	data	datum	NOUN
ajis02-2391	107	4	analysis	analysis	NOUN
ajis02-2391	107	5	,	,	PUNCT
ajis02-2391	107	6	the	the	DET
ajis02-2391	107	7	coding	code	VERB
ajis02-2391	107	8	process	process	NOUN
ajis02-2391	107	9	began	begin	VERB
ajis02-2391	107	10	by	by	ADP
ajis02-2391	107	11	labelling	label	VERB
ajis02-2391	107	12	data	datum	NOUN
ajis02-2391	107	13	with	with	ADP
ajis02-2391	107	14	low	low	ADJ
ajis02-2391	107	15	-	-	PUNCT
ajis02-2391	107	16	level	level	NOUN
ajis02-2391	107	17	codes	code	NOUN
ajis02-2391	107	18	.	.	PUNCT
ajis02-2391	108	1	next	next	ADV
ajis02-2391	108	2	,	,	PUNCT
ajis02-2391	108	3	we	we	PRON
ajis02-2391	108	4	grouped	group	VERB
ajis02-2391	108	5	conceptually	conceptually	ADV
ajis02-2391	108	6	related	relate	VERB
ajis02-2391	108	7	low	low	ADJ
ajis02-2391	108	8	-	-	PUNCT
ajis02-2391	108	9	level	level	NOUN
ajis02-2391	108	10	codes	code	NOUN
ajis02-2391	108	11	into	into	ADP
ajis02-2391	108	12	interpretive	interpretive	ADJ
ajis02-2391	108	13	codes	code	NOUN
ajis02-2391	108	14	–	–	PUNCT
ajis02-2391	108	15	interpretive	interpretive	ADJ
ajis02-2391	108	16	codes	code	NOUN
ajis02-2391	108	17	are	be	AUX
ajis02-2391	108	18	used	use	VERB
ajis02-2391	108	19	to	to	PART
ajis02-2391	108	20	identify	identify	VERB
ajis02-2391	108	21	categories	category	NOUN
ajis02-2391	108	22	that	that	PRON
ajis02-2391	108	23	coherently	coherently	ADV
ajis02-2391	108	24	conceptualise	conceptualise	VERB
ajis02-2391	108	25	the	the	DET
ajis02-2391	108	26	change	change	NOUN
ajis02-2391	108	27	process	process	NOUN
ajis02-2391	108	28	.	.	PUNCT
ajis02-2391	109	1	in	in	ADP
ajis02-2391	109	2	the	the	DET
ajis02-2391	109	3	last	last	ADJ
ajis02-2391	109	4	stage	stage	NOUN
ajis02-2391	109	5	,	,	PUNCT
ajis02-2391	109	6	the	the	DET
ajis02-2391	109	7	pattern	pattern	NOUN
ajis02-2391	109	8	codes	code	NOUN
ajis02-2391	109	9	were	be	AUX
ajis02-2391	109	10	developed	develop	VERB
ajis02-2391	109	11	.	.	PUNCT
ajis02-2391	110	1	the	the	DET
ajis02-2391	110	2	next	next	ADJ
ajis02-2391	110	3	step	step	NOUN
ajis02-2391	110	4	involved	involve	VERB
ajis02-2391	110	5	linking	link	VERB
ajis02-2391	110	6	critical	critical	ADJ
ajis02-2391	110	7	events	event	NOUN
ajis02-2391	110	8	to	to	PART
ajis02-2391	110	9	gaps	gap	NOUN
ajis02-2391	110	10	as	as	ADV
ajis02-2391	110	11	well	well	ADV
ajis02-2391	110	12	as	as	ADP
ajis02-2391	110	13	responses	response	NOUN
ajis02-2391	110	14	and	and	CCONJ
ajis02-2391	110	15	outcomes	outcome	NOUN
ajis02-2391	110	16	to	to	PART
ajis02-2391	110	17	theorise	theorise	VERB
ajis02-2391	110	18	socio	socio	NOUN
ajis02-2391	110	19	-	-	PUNCT
ajis02-2391	110	20	technical	technical	ADJ
ajis02-2391	110	21	changes	change	NOUN
ajis02-2391	110	22	.	.	PUNCT
ajis02-2391	111	1	the	the	DET
ajis02-2391	111	2	critical	critical	ADJ
ajis02-2391	111	3	events	event	NOUN
ajis02-2391	111	4	,	,	PUNCT
ajis02-2391	111	5	gaps	gap	NOUN
ajis02-2391	111	6	,	,	PUNCT
ajis02-2391	111	7	as	as	ADV
ajis02-2391	111	8	well	well	ADV
ajis02-2391	111	9	as	as	ADP
ajis02-2391	111	10	responses	response	NOUN
ajis02-2391	111	11	and	and	CCONJ
ajis02-2391	111	12	outcomes	outcome	NOUN
ajis02-2391	111	13	were	be	AUX
ajis02-2391	111	14	derived	derive	VERB
ajis02-2391	111	15	from	from	ADP
ajis02-2391	111	16	either	either	CCONJ
ajis02-2391	111	17	low	low	ADJ
ajis02-2391	111	18	-	-	PUNCT
ajis02-2391	111	19	level	level	NOUN
ajis02-2391	111	20	codes	code	NOUN
ajis02-2391	111	21	,	,	PUNCT
ajis02-2391	111	22	interpretive	interpretive	ADJ
ajis02-2391	111	23	codes	code	NOUN
ajis02-2391	111	24	,	,	PUNCT
ajis02-2391	111	25	or	or	CCONJ
ajis02-2391	111	26	pattern	pattern	NOUN
ajis02-2391	111	27	codes	code	NOUN
ajis02-2391	111	28	.	.	PUNCT
ajis02-2391	112	1	to	to	PART
ajis02-2391	112	2	explain	explain	VERB
ajis02-2391	112	3	how	how	SCONJ
ajis02-2391	112	4	socio	socio	NOUN
ajis02-2391	112	5	-	-	PUNCT
ajis02-2391	112	6	technical	technical	ADJ
ajis02-2391	112	7	changes	change	NOUN
ajis02-2391	112	8	unravel	unravel	VERB
ajis02-2391	112	9	,	,	PUNCT
ajis02-2391	112	10	we	we	PRON
ajis02-2391	112	11	traced	trace	VERB
ajis02-2391	112	12	the	the	DET
ajis02-2391	112	13	process	process	NOUN
ajis02-2391	112	14	from	from	ADP
ajis02-2391	112	15	a	a	DET
ajis02-2391	112	16	critical	critical	ADJ
ajis02-2391	112	17	event	event	NOUN
ajis02-2391	112	18	to	to	ADP
ajis02-2391	112	19	gaps	gap	NOUN
ajis02-2391	112	20	,	,	PUNCT
ajis02-2391	112	21	as	as	ADV
ajis02-2391	112	22	well	well	ADV
ajis02-2391	112	23	as	as	ADP
ajis02-2391	112	24	responses	response	NOUN
ajis02-2391	112	25	and	and	CCONJ
ajis02-2391	112	26	outcomes	outcome	NOUN
ajis02-2391	112	27	.	.	PUNCT
ajis02-2391	113	1	4	4	NUM
ajis02-2391	113	2	findings	finding	NOUN
ajis02-2391	113	3	in	in	ADP
ajis02-2391	113	4	this	this	DET
ajis02-2391	113	5	section	section	NOUN
ajis02-2391	113	6	,	,	PUNCT
ajis02-2391	113	7	socio	socio	NOUN
ajis02-2391	113	8	-	-	PUNCT
ajis02-2391	113	9	technical	technical	ADJ
ajis02-2391	113	10	changes	change	NOUN
ajis02-2391	113	11	from	from	ADP
ajis02-2391	113	12	crm	crm	NOUN
ajis02-2391	113	13	implementation	implementation	NOUN
ajis02-2391	113	14	are	be	AUX
ajis02-2391	113	15	discussed	discuss	VERB
ajis02-2391	113	16	for	for	ADP
ajis02-2391	113	17	rc	rc	PROPN
ajis02-2391	113	18	,	,	PUNCT
ajis02-2391	113	19	hp	hp	PROPN
ajis02-2391	113	20	,	,	PUNCT
ajis02-2391	113	21	and	and	CCONJ
ajis02-2391	113	22	bi	bi	NOUN
ajis02-2391	113	23	.	.	PROPN
ajis02-2391	113	24	australasian	australasian	ADJ
ajis02-2391	113	25	journal	journal	NOUN
ajis02-2391	113	26	of	of	ADP
ajis02-2391	113	27	information	information	NOUN
ajis02-2391	113	28	systems	system	NOUN
ajis02-2391	113	29	techakriengkrai	techakriengkrai	VERB
ajis02-2391	113	30	,	,	PUNCT
ajis02-2391	113	31	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	113	32	&	&	CCONJ
ajis02-2391	113	33	tan	tan	PROPN
ajis02-2391	113	34	2021	2021	NUM
ajis02-2391	113	35	,	,	PUNCT
ajis02-2391	113	36	vol	vol	NOUN
ajis02-2391	113	37	25	25	NUM
ajis02-2391	113	38	,	,	PUNCT
ajis02-2391	113	39	research	research	NOUN
ajis02-2391	113	40	article	article	NOUN
ajis02-2391	113	41	post	post	ADJ
ajis02-2391	113	42	-	-	ADJ
ajis02-2391	113	43	adoptive	adoptive	ADJ
ajis02-2391	113	44	change	change	NOUN
ajis02-2391	113	45	of	of	ADP
ajis02-2391	113	46	enterprise	enterprise	NOUN
ajis02-2391	113	47	system	system	NOUN
ajis02-2391	113	48	implementations	implementation	NOUN
ajis02-2391	113	49	7	7	NUM
ajis02-2391	113	50	4.1	4.1	NUM
ajis02-2391	113	51	rc	rc	PROPN
ajis02-2391	113	52	the	the	DET
ajis02-2391	113	53	introduction	introduction	NOUN
ajis02-2391	113	54	of	of	ADP
ajis02-2391	113	55	the	the	DET
ajis02-2391	113	56	crm	crm	NOUN
ajis02-2391	113	57	system	system	NOUN
ajis02-2391	113	58	can	can	AUX
ajis02-2391	113	59	transform	transform	VERB
ajis02-2391	113	60	and	and	CCONJ
ajis02-2391	113	61	readjust	readjust	VERB
ajis02-2391	113	62	all	all	DET
ajis02-2391	113	63	components	component	NOUN
ajis02-2391	113	64	of	of	ADP
ajis02-2391	113	65	the	the	DET
ajis02-2391	113	66	existing	exist	VERB
ajis02-2391	113	67	socio	socio	NOUN
ajis02-2391	113	68	-	-	PUNCT
ajis02-2391	113	69	technical	technical	ADJ
ajis02-2391	113	70	system	system	NOUN
ajis02-2391	113	71	.	.	PUNCT
ajis02-2391	114	1	the	the	DET
ajis02-2391	114	2	previous	previous	ADJ
ajis02-2391	114	3	structure	structure	NOUN
ajis02-2391	114	4	of	of	ADP
ajis02-2391	114	5	work	work	NOUN
ajis02-2391	114	6	at	at	ADP
ajis02-2391	114	7	rc	rc	PROPN
ajis02-2391	114	8	focused	focus	VERB
ajis02-2391	114	9	on	on	ADP
ajis02-2391	114	10	a	a	DET
ajis02-2391	114	11	decentralised	decentralise	VERB
ajis02-2391	114	12	structure	structure	NOUN
ajis02-2391	114	13	by	by	ADP
ajis02-2391	114	14	using	use	VERB
ajis02-2391	114	15	basic	basic	ADJ
ajis02-2391	114	16	office	office	NOUN
ajis02-2391	114	17	applications	application	NOUN
ajis02-2391	114	18	to	to	PART
ajis02-2391	114	19	manage	manage	VERB
ajis02-2391	114	20	customer	customer	NOUN
ajis02-2391	114	21	data	datum	NOUN
ajis02-2391	114	22	without	without	ADP
ajis02-2391	114	23	the	the	DET
ajis02-2391	114	24	requirement	requirement	NOUN
ajis02-2391	114	25	to	to	PART
ajis02-2391	114	26	share	share	VERB
ajis02-2391	114	27	them	they	PRON
ajis02-2391	114	28	among	among	ADP
ajis02-2391	114	29	sales	sale	NOUN
ajis02-2391	114	30	professionals	professional	NOUN
ajis02-2391	114	31	.	.	PUNCT
ajis02-2391	115	1	the	the	DET
ajis02-2391	115	2	new	new	PROPN
ajis02-2391	115	3	crm	crm	NOUN
ajis02-2391	115	4	system	system	NOUN
ajis02-2391	115	5	ultimately	ultimately	ADV
ajis02-2391	115	6	changed	change	VERB
ajis02-2391	115	7	the	the	DET
ajis02-2391	115	8	organisational	organisational	ADJ
ajis02-2391	115	9	structure	structure	NOUN
ajis02-2391	115	10	,	,	PUNCT
ajis02-2391	115	11	work	work	NOUN
ajis02-2391	115	12	processes	process	NOUN
ajis02-2391	115	13	,	,	PUNCT
ajis02-2391	115	14	work	work	NOUN
ajis02-2391	115	15	systems	system	NOUN
ajis02-2391	115	16	,	,	PUNCT
ajis02-2391	115	17	and	and	CCONJ
ajis02-2391	115	18	individual	individual	ADJ
ajis02-2391	115	19	work	work	NOUN
ajis02-2391	115	20	practices	practice	NOUN
ajis02-2391	115	21	.	.	PUNCT
ajis02-2391	116	1	the	the	DET
ajis02-2391	116	2	changes	change	NOUN
ajis02-2391	116	3	in	in	ADP
ajis02-2391	116	4	the	the	DET
ajis02-2391	116	5	socio	socio	NOUN
ajis02-2391	116	6	-	-	PUNCT
ajis02-2391	116	7	technical	technical	ADJ
ajis02-2391	116	8	components	component	NOUN
ajis02-2391	116	9	included	include	VERB
ajis02-2391	116	10	actors	actor	NOUN
ajis02-2391	116	11	(	(	PUNCT
ajis02-2391	116	12	sales	sale	NOUN
ajis02-2391	116	13	professionals	professional	NOUN
ajis02-2391	116	14	and	and	CCONJ
ajis02-2391	116	15	newly	newly	ADV
ajis02-2391	116	16	appointed	appoint	VERB
ajis02-2391	116	17	crm	crm	NOUN
ajis02-2391	116	18	officers	officer	NOUN
ajis02-2391	116	19	)	)	PUNCT
ajis02-2391	116	20	,	,	PUNCT
ajis02-2391	116	21	tasks	task	NOUN
ajis02-2391	116	22	(	(	PUNCT
ajis02-2391	116	23	input	input	NOUN
ajis02-2391	116	24	customer	customer	NOUN
ajis02-2391	116	25	data	datum	NOUN
ajis02-2391	116	26	and	and	CCONJ
ajis02-2391	116	27	systematic	systematic	ADJ
ajis02-2391	116	28	task	task	NOUN
ajis02-2391	116	29	management	management	NOUN
ajis02-2391	116	30	)	)	PUNCT
ajis02-2391	116	31	,	,	PUNCT
ajis02-2391	116	32	structure	structure	NOUN
ajis02-2391	116	33	(	(	PUNCT
ajis02-2391	116	34	centralised	centralised	ADJ
ajis02-2391	116	35	customer	customer	NOUN
ajis02-2391	116	36	repository	repository	NOUN
ajis02-2391	116	37	,	,	PUNCT
ajis02-2391	116	38	integrated	integrate	VERB
ajis02-2391	116	39	work	work	NOUN
ajis02-2391	116	40	processes	process	NOUN
ajis02-2391	116	41	,	,	PUNCT
ajis02-2391	116	42	and	and	CCONJ
ajis02-2391	116	43	new	new	ADJ
ajis02-2391	116	44	organisational	organisational	ADJ
ajis02-2391	116	45	rules	rule	NOUN
ajis02-2391	116	46	)	)	PUNCT
ajis02-2391	116	47	,	,	PUNCT
ajis02-2391	116	48	and	and	CCONJ
ajis02-2391	116	49	technology	technology	NOUN
ajis02-2391	116	50	(	(	PUNCT
ajis02-2391	116	51	crm	crm	NOUN
ajis02-2391	116	52	and	and	CCONJ
ajis02-2391	116	53	ris	ris	PROPN
ajis02-2391	116	54	system	system	NOUN
ajis02-2391	116	55	)	)	PUNCT
ajis02-2391	116	56	,	,	PUNCT
ajis02-2391	116	57	which	which	PRON
ajis02-2391	116	58	are	be	AUX
ajis02-2391	116	59	explained	explain	VERB
ajis02-2391	116	60	below	below	ADV
ajis02-2391	116	61	.	.	PUNCT
ajis02-2391	117	1	the	the	DET
ajis02-2391	117	2	ris	ris	PROPN
ajis02-2391	117	3	system	system	NOUN
ajis02-2391	117	4	was	be	AUX
ajis02-2391	117	5	used	use	VERB
ajis02-2391	117	6	as	as	ADP
ajis02-2391	117	7	an	an	DET
ajis02-2391	117	8	in	in	ADP
ajis02-2391	117	9	-	-	PUNCT
ajis02-2391	117	10	house	house	NOUN
ajis02-2391	117	11	system	system	NOUN
ajis02-2391	117	12	to	to	PART
ajis02-2391	117	13	maintain	maintain	VERB
ajis02-2391	117	14	customer	customer	NOUN
ajis02-2391	117	15	information	information	NOUN
ajis02-2391	117	16	and	and	CCONJ
ajis02-2391	117	17	create	create	VERB
ajis02-2391	117	18	invoices	invoice	NOUN
ajis02-2391	117	19	.	.	PUNCT
ajis02-2391	118	1	the	the	DET
ajis02-2391	118	2	critical	critical	ADJ
ajis02-2391	118	3	events	event	NOUN
ajis02-2391	118	4	,	,	PUNCT
ajis02-2391	118	5	gaps	gap	NOUN
ajis02-2391	118	6	between	between	ADP
ajis02-2391	118	7	socio	socio	NOUN
ajis02-2391	118	8	-	-	PUNCT
ajis02-2391	118	9	technical	technical	ADJ
ajis02-2391	118	10	components	component	NOUN
ajis02-2391	118	11	,	,	PUNCT
ajis02-2391	118	12	as	as	ADV
ajis02-2391	118	13	well	well	ADV
ajis02-2391	118	14	as	as	ADP
ajis02-2391	118	15	responses	response	NOUN
ajis02-2391	118	16	and	and	CCONJ
ajis02-2391	118	17	outcomes	outcome	NOUN
ajis02-2391	118	18	are	be	AUX
ajis02-2391	118	19	discussed	discuss	VERB
ajis02-2391	118	20	to	to	PART
ajis02-2391	118	21	explain	explain	VERB
ajis02-2391	118	22	how	how	SCONJ
ajis02-2391	118	23	the	the	DET
ajis02-2391	118	24	observed	observed	ADJ
ajis02-2391	118	25	changes	change	NOUN
ajis02-2391	118	26	were	be	AUX
ajis02-2391	118	27	unveiled	unveil	VERB
ajis02-2391	118	28	(	(	PUNCT
ajis02-2391	118	29	see	see	VERB
ajis02-2391	118	30	table	table	NOUN
ajis02-2391	118	31	2	2	NUM
ajis02-2391	118	32	)	)	PUNCT
ajis02-2391	118	33	.	.	PUNCT
ajis02-2391	119	1	actor	actor	NOUN
ajis02-2391	119	2	:	:	PUNCT
ajis02-2391	120	1	rc	rc	PROPN
ajis02-2391	120	2	established	establish	VERB
ajis02-2391	120	3	a	a	DET
ajis02-2391	120	4	new	new	ADJ
ajis02-2391	120	5	crm	crm	NOUN
ajis02-2391	120	6	team	team	NOUN
ajis02-2391	120	7	who	who	PRON
ajis02-2391	120	8	were	be	AUX
ajis02-2391	120	9	newly	newly	ADV
ajis02-2391	120	10	hired	hire	VERB
ajis02-2391	120	11	for	for	ADP
ajis02-2391	120	12	the	the	DET
ajis02-2391	120	13	sole	sole	ADJ
ajis02-2391	120	14	purpose	purpose	NOUN
ajis02-2391	120	15	of	of	ADP
ajis02-2391	120	16	supporting	support	VERB
ajis02-2391	120	17	crm	crm	NOUN
ajis02-2391	120	18	implementation	implementation	NOUN
ajis02-2391	120	19	.	.	PUNCT
ajis02-2391	121	1	after	after	ADP
ajis02-2391	121	2	the	the	DET
ajis02-2391	121	3	crm	crm	PROPN
ajis02-2391	121	4	implementation	implementation	NOUN
ajis02-2391	121	5	,	,	PUNCT
ajis02-2391	121	6	sales	sale	NOUN
ajis02-2391	121	7	professionals	professional	NOUN
ajis02-2391	121	8	and	and	CCONJ
ajis02-2391	121	9	crm	crm	NOUN
ajis02-2391	121	10	officers	officer	NOUN
ajis02-2391	121	11	were	be	AUX
ajis02-2391	121	12	required	require	VERB
ajis02-2391	121	13	to	to	PART
ajis02-2391	121	14	work	work	VERB
ajis02-2391	121	15	closely	closely	ADV
ajis02-2391	121	16	together	together	ADV
ajis02-2391	121	17	.	.	PUNCT
ajis02-2391	122	1	all	all	DET
ajis02-2391	122	2	customer	customer	NOUN
ajis02-2391	122	3	accounts	account	NOUN
ajis02-2391	122	4	created	create	VERB
ajis02-2391	122	5	by	by	ADP
ajis02-2391	122	6	sales	sale	NOUN
ajis02-2391	122	7	professionals	professional	NOUN
ajis02-2391	122	8	were	be	AUX
ajis02-2391	122	9	required	require	VERB
ajis02-2391	122	10	to	to	PART
ajis02-2391	122	11	be	be	AUX
ajis02-2391	122	12	approved	approve	VERB
ajis02-2391	122	13	and	and	CCONJ
ajis02-2391	122	14	verified	verify	VERB
ajis02-2391	122	15	by	by	ADP
ajis02-2391	122	16	the	the	DET
ajis02-2391	122	17	crm	crm	PROPN
ajis02-2391	122	18	team	team	NOUN
ajis02-2391	122	19	.	.	PUNCT
ajis02-2391	123	1	the	the	DET
ajis02-2391	123	2	sales	sale	NOUN
ajis02-2391	123	3	supervisor	supervisor	NOUN
ajis02-2391	123	4	explained	explain	VERB
ajis02-2391	123	5	that	that	SCONJ
ajis02-2391	123	6	,	,	PUNCT
ajis02-2391	123	7	“	"	PUNCT
ajis02-2391	123	8	sales	sale	NOUN
ajis02-2391	123	9	professionals	professional	NOUN
ajis02-2391	123	10	must	must	AUX
ajis02-2391	123	11	send	send	VERB
ajis02-2391	123	12	a	a	DET
ajis02-2391	123	13	request	request	NOUN
ajis02-2391	123	14	to	to	ADP
ajis02-2391	123	15	the	the	DET
ajis02-2391	123	16	crm	crm	PROPN
ajis02-2391	123	17	team	team	NOUN
ajis02-2391	123	18	to	to	PART
ajis02-2391	123	19	verify	verify	VERB
ajis02-2391	123	20	new	new	ADJ
ajis02-2391	123	21	accounts	account	NOUN
ajis02-2391	123	22	.	.	PUNCT
ajis02-2391	124	1	it	it	PRON
ajis02-2391	124	2	takes	take	VERB
ajis02-2391	124	3	time	time	NOUN
ajis02-2391	124	4	to	to	PART
ajis02-2391	124	5	wait	wait	VERB
ajis02-2391	124	6	for	for	ADP
ajis02-2391	124	7	approval	approval	NOUN
ajis02-2391	124	8	from	from	ADP
ajis02-2391	124	9	the	the	DET
ajis02-2391	124	10	crm	crm	PROPN
ajis02-2391	124	11	team	team	NOUN
ajis02-2391	124	12	.	.	PUNCT
ajis02-2391	125	1	previously	previously	ADV
ajis02-2391	125	2	,	,	PUNCT
ajis02-2391	125	3	we	we	PRON
ajis02-2391	125	4	were	be	AUX
ajis02-2391	125	5	able	able	ADJ
ajis02-2391	125	6	to	to	PART
ajis02-2391	125	7	input	input	VERB
ajis02-2391	125	8	customers	customer	NOUN
ajis02-2391	125	9	’	’	PART
ajis02-2391	125	10	data	datum	NOUN
ajis02-2391	125	11	without	without	ADP
ajis02-2391	125	12	the	the	DET
ajis02-2391	125	13	need	need	NOUN
ajis02-2391	125	14	for	for	ADP
ajis02-2391	125	15	verification	verification	NOUN
ajis02-2391	125	16	.	.	PUNCT
ajis02-2391	125	17	”	"	PUNCT
ajis02-2391	126	1	(	(	PUNCT
ajis02-2391	126	2	rc14	rc14	PROPN
ajis02-2391	126	3	)	)	PUNCT
ajis02-2391	126	4	task	task	NOUN
ajis02-2391	126	5	:	:	PUNCT
ajis02-2391	126	6	the	the	DET
ajis02-2391	126	7	introduction	introduction	NOUN
ajis02-2391	126	8	of	of	ADP
ajis02-2391	126	9	crm	crm	PROPN
ajis02-2391	126	10	added	add	VERB
ajis02-2391	126	11	a	a	DET
ajis02-2391	126	12	new	new	ADJ
ajis02-2391	126	13	task	task	NOUN
ajis02-2391	126	14	for	for	SCONJ
ajis02-2391	126	15	sales	sale	NOUN
ajis02-2391	126	16	professionals	professional	NOUN
ajis02-2391	126	17	to	to	PART
ajis02-2391	126	18	input	input	VERB
ajis02-2391	126	19	customer	customer	NOUN
ajis02-2391	126	20	data	datum	NOUN
ajis02-2391	126	21	into	into	ADP
ajis02-2391	126	22	the	the	DET
ajis02-2391	126	23	crm	crm	NOUN
ajis02-2391	126	24	system	system	NOUN
ajis02-2391	126	25	.	.	PUNCT
ajis02-2391	127	1	in	in	ADP
ajis02-2391	127	2	particular	particular	ADJ
ajis02-2391	127	3	,	,	PUNCT
ajis02-2391	127	4	they	they	PRON
ajis02-2391	127	5	were	be	AUX
ajis02-2391	127	6	required	require	VERB
ajis02-2391	127	7	to	to	PART
ajis02-2391	127	8	switch	switch	VERB
ajis02-2391	127	9	from	from	ADP
ajis02-2391	127	10	using	use	VERB
ajis02-2391	127	11	systems	system	NOUN
ajis02-2391	127	12	of	of	ADP
ajis02-2391	127	13	their	their	PRON
ajis02-2391	127	14	choice	choice	NOUN
ajis02-2391	127	15	(	(	PUNCT
ajis02-2391	127	16	e.g.	e.g.	ADV
ajis02-2391	127	17	,	,	PUNCT
ajis02-2391	127	18	excel	excel	VERB
ajis02-2391	127	19	and	and	CCONJ
ajis02-2391	127	20	google	google	PROPN
ajis02-2391	127	21	calendar	calendar	NOUN
ajis02-2391	127	22	)	)	PUNCT
ajis02-2391	127	23	to	to	ADP
ajis02-2391	127	24	using	use	VERB
ajis02-2391	127	25	two	two	NUM
ajis02-2391	127	26	organisational	organisational	ADJ
ajis02-2391	127	27	sanctioned	sanction	VERB
ajis02-2391	127	28	systems	system	NOUN
ajis02-2391	127	29	(	(	PUNCT
ajis02-2391	127	30	ris	ris	X
ajis02-2391	127	31	and	and	CCONJ
ajis02-2391	127	32	crm	crm	PROPN
ajis02-2391	127	33	systems	system	NOUN
ajis02-2391	127	34	)	)	PUNCT
ajis02-2391	127	35	to	to	PART
ajis02-2391	127	36	complete	complete	VERB
ajis02-2391	127	37	their	their	PRON
ajis02-2391	127	38	work	work	NOUN
ajis02-2391	127	39	tasks	task	NOUN
ajis02-2391	127	40	.	.	PUNCT
ajis02-2391	128	1	as	as	ADP
ajis02-2391	128	2	a	a	DET
ajis02-2391	128	3	result	result	NOUN
ajis02-2391	128	4	,	,	PUNCT
ajis02-2391	128	5	their	their	PRON
ajis02-2391	128	6	work	work	NOUN
ajis02-2391	128	7	processes	process	NOUN
ajis02-2391	128	8	now	now	ADV
ajis02-2391	128	9	included	include	VERB
ajis02-2391	128	10	using	use	VERB
ajis02-2391	128	11	crm	crm	PROPN
ajis02-2391	128	12	as	as	ADP
ajis02-2391	128	13	a	a	DET
ajis02-2391	128	14	centralised	centralised	ADJ
ajis02-2391	128	15	data	datum	NOUN
ajis02-2391	128	16	repository	repository	NOUN
ajis02-2391	128	17	to	to	PART
ajis02-2391	128	18	input	input	VERB
ajis02-2391	128	19	customer	customer	NOUN
ajis02-2391	128	20	data	datum	NOUN
ajis02-2391	128	21	,	,	PUNCT
ajis02-2391	128	22	produce	produce	VERB
ajis02-2391	128	23	sales	sale	NOUN
ajis02-2391	128	24	forecasts	forecast	NOUN
ajis02-2391	128	25	,	,	PUNCT
ajis02-2391	128	26	and	and	CCONJ
ajis02-2391	128	27	create	create	VERB
ajis02-2391	128	28	sales	sale	NOUN
ajis02-2391	128	29	activities	activity	NOUN
ajis02-2391	128	30	.	.	PUNCT
ajis02-2391	129	1	indeed	indeed	ADV
ajis02-2391	129	2	,	,	PUNCT
ajis02-2391	129	3	the	the	DET
ajis02-2391	129	4	task	task	NOUN
ajis02-2391	129	5	of	of	ADP
ajis02-2391	129	6	inputting	inputte	VERB
ajis02-2391	129	7	customer	customer	NOUN
ajis02-2391	129	8	data	datum	NOUN
ajis02-2391	129	9	into	into	ADP
ajis02-2391	129	10	the	the	DET
ajis02-2391	129	11	crm	crm	NOUN
ajis02-2391	129	12	system	system	NOUN
ajis02-2391	129	13	had	have	VERB
ajis02-2391	129	14	a	a	DET
ajis02-2391	129	15	significant	significant	ADJ
ajis02-2391	129	16	impact	impact	NOUN
ajis02-2391	129	17	on	on	ADP
ajis02-2391	129	18	sales	sale	NOUN
ajis02-2391	129	19	professionals	professional	NOUN
ajis02-2391	129	20	’	'	PUNCT
ajis02-2391	129	21	work	work	NOUN
ajis02-2391	129	22	practices	practice	NOUN
ajis02-2391	129	23	.	.	PUNCT
ajis02-2391	130	1	one	one	NUM
ajis02-2391	130	2	participant	participant	NOUN
ajis02-2391	130	3	stated	state	VERB
ajis02-2391	130	4	that	that	SCONJ
ajis02-2391	130	5	,	,	PUNCT
ajis02-2391	130	6	“	"	PUNCT
ajis02-2391	130	7	there	there	PRON
ajis02-2391	130	8	is	be	VERB
ajis02-2391	130	9	an	an	DET
ajis02-2391	130	10	additional	additional	ADJ
ajis02-2391	130	11	work	work	NOUN
ajis02-2391	130	12	task	task	NOUN
ajis02-2391	130	13	.	.	PUNCT
ajis02-2391	131	1	users	user	NOUN
ajis02-2391	131	2	must	must	AUX
ajis02-2391	131	3	input	input	VERB
ajis02-2391	131	4	customers	customer	NOUN
ajis02-2391	131	5	’	’	PART
ajis02-2391	131	6	data	datum	NOUN
ajis02-2391	131	7	in	in	ADP
ajis02-2391	131	8	the	the	DET
ajis02-2391	131	9	crm	crm	NOUN
ajis02-2391	131	10	system	system	NOUN
ajis02-2391	131	11	before	before	ADP
ajis02-2391	131	12	generating	generate	VERB
ajis02-2391	131	13	orders	order	NOUN
ajis02-2391	131	14	in	in	ADP
ajis02-2391	131	15	the	the	DET
ajis02-2391	131	16	ris	ris	PROPN
ajis02-2391	131	17	system	system	NOUN
ajis02-2391	131	18	.	.	PUNCT
ajis02-2391	131	19	”	"	PUNCT
ajis02-2391	132	1	(	(	PUNCT
ajis02-2391	132	2	rc07	rc07	PROPN
ajis02-2391	132	3	)	)	PUNCT
ajis02-2391	132	4	in	in	ADP
ajis02-2391	132	5	addition	addition	NOUN
ajis02-2391	132	6	,	,	PUNCT
ajis02-2391	132	7	the	the	DET
ajis02-2391	132	8	interviews	interview	NOUN
ajis02-2391	132	9	suggested	suggest	VERB
ajis02-2391	132	10	that	that	SCONJ
ajis02-2391	132	11	data	datum	NOUN
ajis02-2391	132	12	were	be	AUX
ajis02-2391	132	13	not	not	PART
ajis02-2391	132	14	well	well	ADV
ajis02-2391	132	15	prepared	prepared	ADJ
ajis02-2391	132	16	because	because	SCONJ
ajis02-2391	132	17	of	of	ADP
ajis02-2391	132	18	the	the	DET
ajis02-2391	132	19	lack	lack	NOUN
ajis02-2391	132	20	of	of	ADP
ajis02-2391	132	21	appropriate	appropriate	ADJ
ajis02-2391	132	22	data	datum	NOUN
ajis02-2391	132	23	cleansing	cleansing	NOUN
ajis02-2391	132	24	during	during	ADP
ajis02-2391	132	25	migration	migration	NOUN
ajis02-2391	132	26	(	(	PUNCT
ajis02-2391	132	27	critical	critical	ADJ
ajis02-2391	132	28	event	event	NOUN
ajis02-2391	132	29	)	)	PUNCT
ajis02-2391	132	30	.	.	PUNCT
ajis02-2391	133	1	as	as	ADP
ajis02-2391	133	2	a	a	DET
ajis02-2391	133	3	result	result	NOUN
ajis02-2391	133	4	,	,	PUNCT
ajis02-2391	133	5	some	some	DET
ajis02-2391	133	6	data	datum	NOUN
ajis02-2391	133	7	were	be	AUX
ajis02-2391	133	8	not	not	PART
ajis02-2391	133	9	migrated	migrate	VERB
ajis02-2391	133	10	into	into	ADP
ajis02-2391	133	11	the	the	DET
ajis02-2391	133	12	new	new	ADJ
ajis02-2391	133	13	crm	crm	NOUN
ajis02-2391	133	14	system	system	NOUN
ajis02-2391	133	15	and	and	CCONJ
ajis02-2391	133	16	some	some	DET
ajis02-2391	133	17	data	datum	NOUN
ajis02-2391	133	18	were	be	AUX
ajis02-2391	133	19	duplicated	duplicate	VERB
ajis02-2391	133	20	(	(	PUNCT
ajis02-2391	133	21	gap	gap	NOUN
ajis02-2391	133	22	)	)	PUNCT
ajis02-2391	133	23	.	.	PUNCT
ajis02-2391	134	1	the	the	DET
ajis02-2391	134	2	critical	critical	ADJ
ajis02-2391	134	3	event	event	NOUN
ajis02-2391	134	4	of	of	ADP
ajis02-2391	134	5	a	a	DET
ajis02-2391	134	6	poor	poor	ADJ
ajis02-2391	134	7	data	data	NOUN
ajis02-2391	134	8	migration	migration	NOUN
ajis02-2391	134	9	strategy	strategy	NOUN
ajis02-2391	134	10	(	(	PUNCT
ajis02-2391	134	11	including	include	VERB
ajis02-2391	134	12	duplicated	duplicate	VERB
ajis02-2391	134	13	data	datum	NOUN
ajis02-2391	134	14	and	and	CCONJ
ajis02-2391	134	15	customer	customer	NOUN
ajis02-2391	134	16	data	datum	NOUN
ajis02-2391	134	17	loss	loss	NOUN
ajis02-2391	134	18	which	which	PRON
ajis02-2391	134	19	occurred	occur	VERB
ajis02-2391	134	20	during	during	ADP
ajis02-2391	134	21	data	data	NOUN
ajis02-2391	134	22	migration	migration	NOUN
ajis02-2391	134	23	)	)	PUNCT
ajis02-2391	134	24	led	lead	VERB
ajis02-2391	134	25	to	to	ADP
ajis02-2391	134	26	the	the	DET
ajis02-2391	134	27	generation	generation	NOUN
ajis02-2391	134	28	of	of	ADP
ajis02-2391	134	29	a	a	DET
ajis02-2391	134	30	gap	gap	NOUN
ajis02-2391	134	31	in	in	ADP
ajis02-2391	134	32	the	the	DET
ajis02-2391	134	33	technology	technology	NOUN
ajis02-2391	134	34	-	-	PUNCT
ajis02-2391	134	35	task	task	NOUN
ajis02-2391	134	36	components	component	NOUN
ajis02-2391	134	37	.	.	PUNCT
ajis02-2391	135	1	to	to	PART
ajis02-2391	135	2	address	address	VERB
ajis02-2391	135	3	this	this	DET
ajis02-2391	135	4	gap	gap	NOUN
ajis02-2391	135	5	,	,	PUNCT
ajis02-2391	135	6	the	the	DET
ajis02-2391	135	7	management	management	NOUN
ajis02-2391	135	8	introduced	introduce	VERB
ajis02-2391	135	9	an	an	DET
ajis02-2391	135	10	additional	additional	ADJ
ajis02-2391	135	11	task	task	NOUN
ajis02-2391	135	12	of	of	ADP
ajis02-2391	135	13	manually	manually	ADV
ajis02-2391	135	14	inputting	inputte	VERB
ajis02-2391	135	15	customer	customer	NOUN
ajis02-2391	135	16	data	datum	NOUN
ajis02-2391	135	17	into	into	ADP
ajis02-2391	135	18	the	the	DET
ajis02-2391	135	19	system	system	NOUN
ajis02-2391	135	20	as	as	ADV
ajis02-2391	135	21	well	well	ADV
ajis02-2391	135	22	as	as	ADP
ajis02-2391	135	23	requiring	require	VERB
ajis02-2391	135	24	the	the	DET
ajis02-2391	135	25	sales	sale	NOUN
ajis02-2391	135	26	professionals	professional	NOUN
ajis02-2391	135	27	to	to	PART
ajis02-2391	135	28	work	work	VERB
ajis02-2391	135	29	with	with	ADP
ajis02-2391	135	30	the	the	DET
ajis02-2391	135	31	crm	crm	PROPN
ajis02-2391	135	32	team	team	NOUN
ajis02-2391	135	33	to	to	PART
ajis02-2391	135	34	remove	remove	VERB
ajis02-2391	135	35	duplicated	duplicated	ADJ
ajis02-2391	135	36	accounts	account	NOUN
ajis02-2391	135	37	(	(	PUNCT
ajis02-2391	135	38	incremental	incremental	ADJ
ajis02-2391	135	39	adaptation	adaptation	NOUN
ajis02-2391	135	40	)	)	PUNCT
ajis02-2391	135	41	.	.	PUNCT
ajis02-2391	136	1	although	although	SCONJ
ajis02-2391	136	2	the	the	DET
ajis02-2391	136	3	data	data	NOUN
ajis02-2391	136	4	problem	problem	NOUN
ajis02-2391	136	5	was	be	AUX
ajis02-2391	136	6	resolved	resolve	VERB
ajis02-2391	136	7	,	,	PUNCT
ajis02-2391	136	8	the	the	DET
ajis02-2391	136	9	sales	sale	NOUN
ajis02-2391	136	10	professionals	professional	NOUN
ajis02-2391	136	11	were	be	AUX
ajis02-2391	136	12	left	leave	VERB
ajis02-2391	136	13	with	with	ADP
ajis02-2391	136	14	the	the	DET
ajis02-2391	136	15	feeling	feeling	NOUN
ajis02-2391	136	16	that	that	SCONJ
ajis02-2391	136	17	their	their	PRON
ajis02-2391	136	18	professional	professional	ADJ
ajis02-2391	136	19	identity	identity	NOUN
ajis02-2391	136	20	had	have	AUX
ajis02-2391	136	21	been	be	AUX
ajis02-2391	136	22	challenged	challenge	VERB
ajis02-2391	136	23	because	because	SCONJ
ajis02-2391	136	24	they	they	PRON
ajis02-2391	136	25	were	be	AUX
ajis02-2391	136	26	asked	ask	VERB
ajis02-2391	136	27	to	to	PART
ajis02-2391	136	28	perform	perform	VERB
ajis02-2391	136	29	what	what	PRON
ajis02-2391	136	30	they	they	PRON
ajis02-2391	136	31	considered	consider	VERB
ajis02-2391	136	32	non	non	ADJ
ajis02-2391	136	33	-	-	ADJ
ajis02-2391	136	34	sales	sales	ADJ
ajis02-2391	136	35	related	relate	VERB
ajis02-2391	136	36	tasks	task	NOUN
ajis02-2391	136	37	.	.	PUNCT
ajis02-2391	137	1	a	a	DET
ajis02-2391	137	2	sales	sale	NOUN
ajis02-2391	137	3	professional	professional	NOUN
ajis02-2391	137	4	explained	explain	VERB
ajis02-2391	137	5	that	that	SCONJ
ajis02-2391	137	6	,	,	PUNCT
ajis02-2391	137	7	“	"	PUNCT
ajis02-2391	137	8	during	during	ADP
ajis02-2391	137	9	the	the	DET
ajis02-2391	137	10	period	period	NOUN
ajis02-2391	137	11	of	of	ADP
ajis02-2391	137	12	data	datum	NOUN
ajis02-2391	137	13	migration	migration	NOUN
ajis02-2391	137	14	from	from	ADP
ajis02-2391	137	15	the	the	DET
ajis02-2391	137	16	previous	previous	ADJ
ajis02-2391	137	17	system	system	NOUN
ajis02-2391	137	18	to	to	ADP
ajis02-2391	137	19	the	the	DET
ajis02-2391	137	20	crm	crm	NOUN
ajis02-2391	137	21	system	system	NOUN
ajis02-2391	137	22	,	,	PUNCT
ajis02-2391	137	23	some	some	DET
ajis02-2391	137	24	data	datum	NOUN
ajis02-2391	137	25	were	be	AUX
ajis02-2391	137	26	lost	lose	VERB
ajis02-2391	137	27	.	.	PUNCT
ajis02-2391	138	1	i	i	PRON
ajis02-2391	138	2	need	need	VERB
ajis02-2391	138	3	to	to	PART
ajis02-2391	138	4	put	put	VERB
ajis02-2391	138	5	my	my	PRON
ajis02-2391	138	6	own	own	ADJ
ajis02-2391	138	7	customers	customer	NOUN
ajis02-2391	138	8	'	'	PART
ajis02-2391	138	9	accounts	account	VERB
ajis02-2391	138	10	manually	manually	ADV
ajis02-2391	138	11	into	into	ADP
ajis02-2391	138	12	the	the	DET
ajis02-2391	138	13	crm	crm	NOUN
ajis02-2391	138	14	system	system	NOUN
ajis02-2391	138	15	.	.	PUNCT
ajis02-2391	139	1	i	i	PRON
ajis02-2391	139	2	have	have	VERB
ajis02-2391	139	3	hundreds	hundred	NOUN
ajis02-2391	139	4	of	of	ADP
ajis02-2391	139	5	accounts	account	NOUN
ajis02-2391	139	6	to	to	PART
ajis02-2391	139	7	enter	enter	VERB
ajis02-2391	139	8	into	into	ADP
ajis02-2391	139	9	the	the	DET
ajis02-2391	139	10	crm	crm	NOUN
ajis02-2391	139	11	system	system	NOUN
ajis02-2391	139	12	.	.	PUNCT
ajis02-2391	140	1	on	on	ADP
ajis02-2391	140	2	top	top	NOUN
ajis02-2391	140	3	of	of	ADP
ajis02-2391	140	4	that	that	PRON
ajis02-2391	140	5	,	,	PUNCT
ajis02-2391	140	6	all	all	DET
ajis02-2391	140	7	accounts	account	NOUN
ajis02-2391	140	8	need	need	VERB
ajis02-2391	140	9	to	to	PART
ajis02-2391	140	10	be	be	AUX
ajis02-2391	140	11	approved	approve	VERB
ajis02-2391	140	12	by	by	ADP
ajis02-2391	140	13	the	the	DET
ajis02-2391	140	14	crm	crm	PROPN
ajis02-2391	140	15	team	team	NOUN
ajis02-2391	140	16	.	.	PUNCT
ajis02-2391	141	1	my	my	PRON
ajis02-2391	141	2	task	task	NOUN
ajis02-2391	141	3	is	be	AUX
ajis02-2391	141	4	to	to	PART
ajis02-2391	141	5	sell	sell	VERB
ajis02-2391	141	6	products	product	NOUN
ajis02-2391	141	7	not	not	PART
ajis02-2391	141	8	to	to	PART
ajis02-2391	141	9	perform	perform	VERB
ajis02-2391	141	10	administration	administration	NOUN
ajis02-2391	141	11	tasks	task	NOUN
ajis02-2391	141	12	.	.	PUNCT
ajis02-2391	141	13	”	"	PUNCT
ajis02-2391	142	1	(	(	PUNCT
ajis02-2391	142	2	rc05	rc05	PROPN
ajis02-2391	142	3	)	)	PUNCT
ajis02-2391	142	4	therefore	therefore	ADV
ajis02-2391	142	5	,	,	PUNCT
ajis02-2391	142	6	this	this	DET
ajis02-2391	142	7	intervention	intervention	NOUN
ajis02-2391	142	8	can	can	AUX
ajis02-2391	142	9	be	be	AUX
ajis02-2391	142	10	simultaneously	simultaneously	ADV
ajis02-2391	142	11	considered	consider	VERB
ajis02-2391	142	12	as	as	ADP
ajis02-2391	142	13	a	a	DET
ajis02-2391	142	14	successful	successful	ADJ
ajis02-2391	142	15	intervention	intervention	NOUN
ajis02-2391	142	16	to	to	PART
ajis02-2391	142	17	alleviate	alleviate	VERB
ajis02-2391	142	18	the	the	DET
ajis02-2391	142	19	gap	gap	NOUN
ajis02-2391	142	20	between	between	ADP
ajis02-2391	142	21	technology	technology	NOUN
ajis02-2391	142	22	and	and	CCONJ
ajis02-2391	142	23	task	task	NOUN
ajis02-2391	142	24	australasian	australasian	ADJ
ajis02-2391	142	25	journal	journal	NOUN
ajis02-2391	142	26	of	of	ADP
ajis02-2391	142	27	information	information	NOUN
ajis02-2391	142	28	systems	system	NOUN
ajis02-2391	142	29	techakriengkrai	techakriengkrai	VERB
ajis02-2391	142	30	,	,	PUNCT
ajis02-2391	142	31	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	142	32	&	&	CCONJ
ajis02-2391	142	33	tan	tan	PROPN
ajis02-2391	142	34	2021	2021	NUM
ajis02-2391	142	35	,	,	PUNCT
ajis02-2391	142	36	vol	vol	NOUN
ajis02-2391	142	37	25	25	NUM
ajis02-2391	142	38	,	,	PUNCT
ajis02-2391	142	39	research	research	NOUN
ajis02-2391	142	40	article	article	NOUN
ajis02-2391	142	41	post	post	ADJ
ajis02-2391	142	42	-	-	ADJ
ajis02-2391	142	43	adoptive	adoptive	ADJ
ajis02-2391	142	44	change	change	NOUN
ajis02-2391	142	45	of	of	ADP
ajis02-2391	142	46	enterprise	enterprise	NOUN
ajis02-2391	142	47	system	system	NOUN
ajis02-2391	142	48	implementations	implementation	NOUN
ajis02-2391	142	49	8	8	NUM
ajis02-2391	142	50	components	component	NOUN
ajis02-2391	142	51	and	and	CCONJ
ajis02-2391	142	52	a	a	DET
ajis02-2391	142	53	failed	fail	VERB
ajis02-2391	142	54	intervention	intervention	NOUN
ajis02-2391	142	55	because	because	SCONJ
ajis02-2391	142	56	it	it	PRON
ajis02-2391	142	57	introduces	introduce	VERB
ajis02-2391	142	58	a	a	DET
ajis02-2391	142	59	new	new	ADJ
ajis02-2391	142	60	misalignment	misalignment	NOUN
ajis02-2391	142	61	between	between	ADP
ajis02-2391	142	62	actor	actor	NOUN
ajis02-2391	142	63	and	and	CCONJ
ajis02-2391	142	64	task	task	NOUN
ajis02-2391	142	65	.	.	PUNCT
ajis02-2391	143	1	structure	structure	NOUN
ajis02-2391	143	2	:	:	PUNCT
ajis02-2391	143	3	following	follow	VERB
ajis02-2391	143	4	the	the	DET
ajis02-2391	143	5	introduction	introduction	NOUN
ajis02-2391	143	6	of	of	ADP
ajis02-2391	143	7	crm	crm	PROPN
ajis02-2391	143	8	,	,	PUNCT
ajis02-2391	143	9	information	information	NOUN
ajis02-2391	143	10	about	about	ADP
ajis02-2391	143	11	which	which	PRON
ajis02-2391	143	12	sales	sale	NOUN
ajis02-2391	143	13	professionals	professional	NOUN
ajis02-2391	143	14	worked	work	VERB
ajis02-2391	143	15	with	with	ADP
ajis02-2391	143	16	which	which	PRON
ajis02-2391	143	17	customers	customer	NOUN
ajis02-2391	143	18	became	become	VERB
ajis02-2391	143	19	transparent	transparent	ADJ
ajis02-2391	143	20	and	and	CCONJ
ajis02-2391	143	21	visible	visible	ADJ
ajis02-2391	143	22	among	among	ADP
ajis02-2391	143	23	all	all	DET
ajis02-2391	143	24	sales	sale	NOUN
ajis02-2391	143	25	professionals	professional	NOUN
ajis02-2391	143	26	.	.	PUNCT
ajis02-2391	144	1	the	the	DET
ajis02-2391	144	2	increased	increase	VERB
ajis02-2391	144	3	transparency	transparency	NOUN
ajis02-2391	144	4	of	of	ADP
ajis02-2391	144	5	sales	sale	NOUN
ajis02-2391	144	6	and	and	CCONJ
ajis02-2391	144	7	customer	customer	NOUN
ajis02-2391	144	8	data	datum	NOUN
ajis02-2391	144	9	contributed	contribute	VERB
ajis02-2391	144	10	to	to	ADP
ajis02-2391	144	11	the	the	DET
ajis02-2391	144	12	increasing	increase	VERB
ajis02-2391	144	13	conflict	conflict	NOUN
ajis02-2391	144	14	among	among	ADP
ajis02-2391	144	15	the	the	DET
ajis02-2391	144	16	sales	sale	NOUN
ajis02-2391	144	17	staff	staff	NOUN
ajis02-2391	144	18	.	.	PUNCT
ajis02-2391	145	1	some	some	DET
ajis02-2391	145	2	sales	sale	NOUN
ajis02-2391	145	3	professionals	professional	NOUN
ajis02-2391	145	4	believed	believe	VERB
ajis02-2391	145	5	that	that	SCONJ
ajis02-2391	145	6	others	other	NOUN
ajis02-2391	145	7	were	be	AUX
ajis02-2391	145	8	stealing	steal	VERB
ajis02-2391	145	9	their	their	PRON
ajis02-2391	145	10	customer	customer	NOUN
ajis02-2391	145	11	accounts	account	NOUN
ajis02-2391	145	12	without	without	ADP
ajis02-2391	145	13	informing	inform	VERB
ajis02-2391	145	14	them	they	PRON
ajis02-2391	145	15	.	.	PUNCT
ajis02-2391	146	1	to	to	PART
ajis02-2391	146	2	address	address	VERB
ajis02-2391	146	3	this	this	DET
ajis02-2391	146	4	issue	issue	NOUN
ajis02-2391	146	5	,	,	PUNCT
ajis02-2391	146	6	the	the	DET
ajis02-2391	146	7	management	management	NOUN
ajis02-2391	146	8	set	set	VERB
ajis02-2391	146	9	up	up	ADP
ajis02-2391	146	10	new	new	ADJ
ajis02-2391	146	11	rules	rule	NOUN
ajis02-2391	146	12	to	to	PART
ajis02-2391	146	13	resolve	resolve	VERB
ajis02-2391	146	14	conflicts	conflict	NOUN
ajis02-2391	146	15	that	that	PRON
ajis02-2391	146	16	occurred	occur	VERB
ajis02-2391	146	17	during	during	ADP
ajis02-2391	146	18	the	the	DET
ajis02-2391	146	19	change	change	NOUN
ajis02-2391	146	20	process	process	NOUN
ajis02-2391	146	21	.	.	PUNCT
ajis02-2391	147	1	the	the	DET
ajis02-2391	147	2	new	new	ADJ
ajis02-2391	147	3	rules	rule	NOUN
ajis02-2391	147	4	were	be	AUX
ajis02-2391	147	5	related	relate	VERB
ajis02-2391	147	6	to	to	ADP
ajis02-2391	147	7	sales	sale	NOUN
ajis02-2391	147	8	authority	authority	NOUN
ajis02-2391	147	9	and	and	CCONJ
ajis02-2391	147	10	the	the	DET
ajis02-2391	147	11	owners	owner	NOUN
ajis02-2391	147	12	of	of	ADP
ajis02-2391	147	13	accounts	account	NOUN
ajis02-2391	147	14	with	with	ADP
ajis02-2391	147	15	several	several	ADJ
ajis02-2391	147	16	criteria	criterion	NOUN
ajis02-2391	147	17	to	to	PART
ajis02-2391	147	18	eliminate	eliminate	VERB
ajis02-2391	147	19	the	the	DET
ajis02-2391	147	20	conflicts	conflict	NOUN
ajis02-2391	147	21	among	among	ADP
ajis02-2391	147	22	the	the	DET
ajis02-2391	147	23	sales	sale	NOUN
ajis02-2391	147	24	staff	staff	NOUN
ajis02-2391	147	25	.	.	PUNCT
ajis02-2391	148	1	for	for	ADP
ajis02-2391	148	2	example	example	NOUN
ajis02-2391	148	3	,	,	PUNCT
ajis02-2391	148	4	the	the	DET
ajis02-2391	148	5	organisation	organisation	NOUN
ajis02-2391	148	6	set	set	VERB
ajis02-2391	148	7	up	up	ADP
ajis02-2391	148	8	a	a	DET
ajis02-2391	148	9	strict	strict	ADJ
ajis02-2391	148	10	sales	sale	NOUN
ajis02-2391	148	11	boundary	boundary	NOUN
ajis02-2391	148	12	.	.	PUNCT
ajis02-2391	149	1	a	a	DET
ajis02-2391	149	2	boundary	boundary	NOUN
ajis02-2391	149	3	can	can	AUX
ajis02-2391	149	4	be	be	AUX
ajis02-2391	149	5	a	a	DET
ajis02-2391	149	6	geographical	geographical	ADJ
ajis02-2391	149	7	area	area	NOUN
ajis02-2391	149	8	or	or	CCONJ
ajis02-2391	149	9	business	business	NOUN
ajis02-2391	149	10	types	type	NOUN
ajis02-2391	149	11	of	of	ADP
ajis02-2391	149	12	customer	customer	NOUN
ajis02-2391	149	13	organisations	organisation	NOUN
ajis02-2391	149	14	in	in	ADP
ajis02-2391	149	15	which	which	PRON
ajis02-2391	149	16	each	each	DET
ajis02-2391	149	17	sales	sale	NOUN
ajis02-2391	149	18	team	team	NOUN
ajis02-2391	149	19	is	be	AUX
ajis02-2391	149	20	able	able	ADJ
ajis02-2391	149	21	to	to	PART
ajis02-2391	149	22	sell	sell	VERB
ajis02-2391	149	23	products	product	NOUN
ajis02-2391	149	24	.	.	PUNCT
ajis02-2391	150	1	in	in	ADP
ajis02-2391	150	2	this	this	DET
ajis02-2391	150	3	case	case	NOUN
ajis02-2391	150	4	,	,	PUNCT
ajis02-2391	150	5	the	the	DET
ajis02-2391	150	6	sales	sale	NOUN
ajis02-2391	150	7	professionals	professional	NOUN
ajis02-2391	150	8	were	be	AUX
ajis02-2391	150	9	not	not	PART
ajis02-2391	150	10	allowed	allow	VERB
ajis02-2391	150	11	to	to	PART
ajis02-2391	150	12	sell	sell	VERB
ajis02-2391	150	13	products	product	NOUN
ajis02-2391	150	14	outside	outside	ADP
ajis02-2391	150	15	of	of	ADP
ajis02-2391	150	16	their	their	PRON
ajis02-2391	150	17	assigned	assign	VERB
ajis02-2391	150	18	boundaries	boundary	NOUN
ajis02-2391	150	19	.	.	PUNCT
ajis02-2391	151	1	the	the	DET
ajis02-2391	151	2	crm	crm	PROPN
ajis02-2391	151	3	team	team	NOUN
ajis02-2391	151	4	was	be	AUX
ajis02-2391	151	5	granted	grant	VERB
ajis02-2391	151	6	the	the	DET
ajis02-2391	151	7	authority	authority	NOUN
ajis02-2391	151	8	to	to	PART
ajis02-2391	151	9	resolve	resolve	VERB
ajis02-2391	151	10	conflicts	conflict	NOUN
ajis02-2391	151	11	related	relate	VERB
ajis02-2391	151	12	to	to	ADP
ajis02-2391	151	13	sales	sale	NOUN
ajis02-2391	151	14	boundaries	boundary	NOUN
ajis02-2391	151	15	.	.	PUNCT
ajis02-2391	152	1	in	in	ADP
ajis02-2391	152	2	particular	particular	ADJ
ajis02-2391	152	3	,	,	PUNCT
ajis02-2391	152	4	the	the	DET
ajis02-2391	152	5	crm	crm	NOUN
ajis02-2391	152	6	officers	officer	NOUN
ajis02-2391	152	7	were	be	AUX
ajis02-2391	152	8	empowered	empower	VERB
ajis02-2391	152	9	to	to	PART
ajis02-2391	152	10	decide	decide	VERB
ajis02-2391	152	11	whether	whether	SCONJ
ajis02-2391	152	12	a	a	DET
ajis02-2391	152	13	sales	sale	NOUN
ajis02-2391	152	14	professional	professional	NOUN
ajis02-2391	152	15	met	meet	VERB
ajis02-2391	152	16	the	the	DET
ajis02-2391	152	17	criteria	criterion	NOUN
ajis02-2391	152	18	to	to	PART
ajis02-2391	152	19	be	be	AUX
ajis02-2391	152	20	the	the	DET
ajis02-2391	152	21	owner	owner	NOUN
ajis02-2391	152	22	of	of	ADP
ajis02-2391	152	23	a	a	DET
ajis02-2391	152	24	specific	specific	ADJ
ajis02-2391	152	25	customer	customer	NOUN
ajis02-2391	152	26	account	account	NOUN
ajis02-2391	152	27	.	.	PUNCT
ajis02-2391	153	1	technology	technology	NOUN
ajis02-2391	153	2	:	:	PUNCT
ajis02-2391	153	3	the	the	DET
ajis02-2391	153	4	crm	crm	NOUN
ajis02-2391	153	5	system	system	NOUN
ajis02-2391	153	6	was	be	AUX
ajis02-2391	153	7	integrated	integrate	VERB
ajis02-2391	153	8	with	with	ADP
ajis02-2391	153	9	the	the	DET
ajis02-2391	153	10	existing	exist	VERB
ajis02-2391	153	11	systems	system	NOUN
ajis02-2391	153	12	,	,	PUNCT
ajis02-2391	153	13	including	include	VERB
ajis02-2391	153	14	the	the	DET
ajis02-2391	153	15	ris	ris	PROPN
ajis02-2391	153	16	system	system	NOUN
ajis02-2391	153	17	.	.	PUNCT
ajis02-2391	154	1	sales	sale	NOUN
ajis02-2391	154	2	professionals	professional	NOUN
ajis02-2391	154	3	could	could	AUX
ajis02-2391	154	4	use	use	VERB
ajis02-2391	154	5	the	the	DET
ajis02-2391	154	6	crm	crm	NOUN
ajis02-2391	154	7	system	system	NOUN
ajis02-2391	154	8	to	to	PART
ajis02-2391	154	9	view	view	VERB
ajis02-2391	154	10	customer	customer	NOUN
ajis02-2391	154	11	information	information	NOUN
ajis02-2391	154	12	anytime	anytime	ADV
ajis02-2391	154	13	,	,	PUNCT
ajis02-2391	154	14	anywhere	anywhere	ADV
ajis02-2391	154	15	,	,	PUNCT
ajis02-2391	154	16	without	without	ADP
ajis02-2391	154	17	the	the	DET
ajis02-2391	154	18	need	need	NOUN
ajis02-2391	154	19	to	to	PART
ajis02-2391	154	20	carry	carry	VERB
ajis02-2391	154	21	printed	printed	ADJ
ajis02-2391	154	22	copies	copy	NOUN
ajis02-2391	154	23	of	of	ADP
ajis02-2391	154	24	customer	customer	NOUN
ajis02-2391	154	25	profiles	profile	NOUN
ajis02-2391	154	26	as	as	SCONJ
ajis02-2391	154	27	they	they	PRON
ajis02-2391	154	28	did	do	VERB
ajis02-2391	154	29	before	before	ADP
ajis02-2391	154	30	the	the	DET
ajis02-2391	154	31	crm	crm	NOUN
ajis02-2391	154	32	implementation	implementation	NOUN
ajis02-2391	154	33	.	.	PUNCT
ajis02-2391	155	1	both	both	PRON
ajis02-2391	155	2	sales	sale	NOUN
ajis02-2391	155	3	professionals	professional	NOUN
ajis02-2391	155	4	and	and	CCONJ
ajis02-2391	155	5	the	the	DET
ajis02-2391	155	6	crm	crm	PROPN
ajis02-2391	155	7	team	team	NOUN
ajis02-2391	155	8	used	use	VERB
ajis02-2391	155	9	the	the	DET
ajis02-2391	155	10	crm	crm	NOUN
ajis02-2391	155	11	system	system	NOUN
ajis02-2391	155	12	to	to	PART
ajis02-2391	155	13	generate	generate	VERB
ajis02-2391	155	14	reports	report	NOUN
ajis02-2391	155	15	.	.	PUNCT
ajis02-2391	156	1	table	table	NOUN
ajis02-2391	156	2	2	2	NUM
ajis02-2391	156	3	.	.	PUNCT
ajis02-2391	157	1	summary	summary	NOUN
ajis02-2391	157	2	of	of	ADP
ajis02-2391	157	3	the	the	DET
ajis02-2391	157	4	critical	critical	ADJ
ajis02-2391	157	5	events	event	NOUN
ajis02-2391	157	6	,	,	PUNCT
ajis02-2391	157	7	gaps	gap	NOUN
ajis02-2391	157	8	,	,	PUNCT
ajis02-2391	157	9	responses	response	NOUN
ajis02-2391	157	10	and	and	CCONJ
ajis02-2391	157	11	outcomes	outcome	NOUN
ajis02-2391	157	12	in	in	ADP
ajis02-2391	157	13	the	the	DET
ajis02-2391	157	14	rc	rc	PROPN
ajis02-2391	157	15	organisation	organisation	NOUN
ajis02-2391	157	16	critical	critical	ADJ
ajis02-2391	157	17	events	event	NOUN
ajis02-2391	157	18	gaps	gap	NOUN
ajis02-2391	157	19	between	between	ADP
ajis02-2391	157	20	components	component	NOUN
ajis02-2391	157	21	response	response	NOUN
ajis02-2391	157	22	to	to	ADP
ajis02-2391	157	23	gaps	gap	VERB
ajis02-2391	157	24	outcomes	outcome	NOUN
ajis02-2391	157	25	poor	poor	ADJ
ajis02-2391	157	26	data	datum	NOUN
ajis02-2391	157	27	migration	migration	NOUN
ajis02-2391	157	28	strategy	strategy	NOUN
ajis02-2391	157	29	identifying	identify	VERB
ajis02-2391	157	30	problems	problem	NOUN
ajis02-2391	157	31	with	with	ADP
ajis02-2391	157	32	data	datum	NOUN
ajis02-2391	157	33	quality	quality	NOUN
ajis02-2391	157	34	including	include	VERB
ajis02-2391	157	35	duplicated	duplicate	VERB
ajis02-2391	157	36	data	datum	NOUN
ajis02-2391	157	37	and	and	CCONJ
ajis02-2391	157	38	customer	customer	NOUN
ajis02-2391	157	39	data	datum	NOUN
ajis02-2391	157	40	loss	loss	NOUN
ajis02-2391	157	41	occurred	occur	VERB
ajis02-2391	157	42	during	during	ADP
ajis02-2391	157	43	the	the	DET
ajis02-2391	157	44	data	data	NOUN
ajis02-2391	157	45	migration	migration	NOUN
ajis02-2391	157	46	stage	stage	NOUN
ajis02-2391	157	47	.	.	PUNCT
ajis02-2391	158	1	technology	technology	NOUN
ajis02-2391	158	2	-	-	PUNCT
ajis02-2391	158	3	task	task	NOUN
ajis02-2391	158	4	data	datum	NOUN
ajis02-2391	158	5	was	be	AUX
ajis02-2391	158	6	not	not	PART
ajis02-2391	158	7	well	well	ADV
ajis02-2391	158	8	prepared	prepared	ADJ
ajis02-2391	158	9	because	because	SCONJ
ajis02-2391	158	10	of	of	ADP
ajis02-2391	158	11	the	the	DET
ajis02-2391	158	12	lack	lack	NOUN
ajis02-2391	158	13	of	of	ADP
ajis02-2391	158	14	appropriate	appropriate	ADJ
ajis02-2391	158	15	data	datum	NOUN
ajis02-2391	158	16	cleansing	cleansing	NOUN
ajis02-2391	158	17	and	and	CCONJ
ajis02-2391	158	18	migration	migration	NOUN
ajis02-2391	158	19	.	.	PUNCT
ajis02-2391	159	1	as	as	ADP
ajis02-2391	159	2	a	a	DET
ajis02-2391	159	3	result	result	NOUN
ajis02-2391	159	4	,	,	PUNCT
ajis02-2391	159	5	some	some	DET
ajis02-2391	159	6	data	datum	NOUN
ajis02-2391	159	7	was	be	AUX
ajis02-2391	159	8	not	not	PART
ajis02-2391	159	9	migrated	migrate	VERB
ajis02-2391	159	10	into	into	ADP
ajis02-2391	159	11	the	the	DET
ajis02-2391	159	12	new	new	ADJ
ajis02-2391	159	13	crm	crm	NOUN
ajis02-2391	159	14	system	system	NOUN
ajis02-2391	159	15	and	and	CCONJ
ajis02-2391	159	16	some	some	DET
ajis02-2391	159	17	data	datum	NOUN
ajis02-2391	159	18	was	be	AUX
ajis02-2391	159	19	duplicated	duplicate	VERB
ajis02-2391	159	20	.	.	PUNCT
ajis02-2391	160	1	incremental	incremental	ADJ
ajis02-2391	160	2	adaptation	adaptation	NOUN
ajis02-2391	160	3	the	the	DET
ajis02-2391	160	4	management	management	NOUN
ajis02-2391	160	5	introduced	introduce	VERB
ajis02-2391	160	6	an	an	DET
ajis02-2391	160	7	additional	additional	ADJ
ajis02-2391	160	8	task	task	NOUN
ajis02-2391	160	9	of	of	ADP
ajis02-2391	160	10	manually	manually	ADV
ajis02-2391	160	11	inputting	inputte	VERB
ajis02-2391	160	12	customer	customer	NOUN
ajis02-2391	160	13	data	datum	NOUN
ajis02-2391	160	14	into	into	ADP
ajis02-2391	160	15	the	the	DET
ajis02-2391	160	16	system	system	NOUN
ajis02-2391	160	17	,	,	PUNCT
ajis02-2391	160	18	as	as	ADV
ajis02-2391	160	19	well	well	ADV
ajis02-2391	160	20	as	as	ADP
ajis02-2391	160	21	requiring	require	VERB
ajis02-2391	160	22	the	the	DET
ajis02-2391	160	23	sales	sale	NOUN
ajis02-2391	160	24	professionals	professional	NOUN
ajis02-2391	160	25	to	to	PART
ajis02-2391	160	26	work	work	VERB
ajis02-2391	160	27	with	with	ADP
ajis02-2391	160	28	the	the	DET
ajis02-2391	160	29	crm	crm	PROPN
ajis02-2391	160	30	team	team	NOUN
ajis02-2391	160	31	to	to	PART
ajis02-2391	160	32	remove	remove	VERB
ajis02-2391	160	33	duplicated	duplicated	ADJ
ajis02-2391	160	34	accounts	account	NOUN
ajis02-2391	160	35	.	.	PUNCT
ajis02-2391	161	1	due	due	ADP
ajis02-2391	161	2	to	to	ADP
ajis02-2391	161	3	this	this	DET
ajis02-2391	161	4	intervention	intervention	NOUN
ajis02-2391	161	5	,	,	PUNCT
ajis02-2391	161	6	the	the	DET
ajis02-2391	161	7	data	datum	NOUN
ajis02-2391	161	8	problem	problem	NOUN
ajis02-2391	161	9	or	or	CCONJ
ajis02-2391	161	10	the	the	DET
ajis02-2391	161	11	gap	gap	NOUN
ajis02-2391	161	12	between	between	ADP
ajis02-2391	161	13	technology	technology	NOUN
ajis02-2391	161	14	and	and	CCONJ
ajis02-2391	161	15	task	task	NOUN
ajis02-2391	161	16	components	component	NOUN
ajis02-2391	161	17	was	be	AUX
ajis02-2391	161	18	resolved	resolve	VERB
ajis02-2391	161	19	.	.	PUNCT
ajis02-2391	162	1	however	however	ADV
ajis02-2391	162	2	,	,	PUNCT
ajis02-2391	162	3	this	this	DET
ajis02-2391	162	4	response	response	NOUN
ajis02-2391	162	5	introduced	introduce	VERB
ajis02-2391	162	6	a	a	DET
ajis02-2391	162	7	new	new	ADJ
ajis02-2391	162	8	gap	gap	NOUN
ajis02-2391	162	9	between	between	ADP
ajis02-2391	162	10	actor	actor	NOUN
ajis02-2391	162	11	and	and	CCONJ
ajis02-2391	162	12	task	task	NOUN
ajis02-2391	162	13	.	.	PUNCT
ajis02-2391	163	1	increased	increase	VERB
ajis02-2391	163	2	transparency	transparency	NOUN
ajis02-2391	163	3	after	after	ADP
ajis02-2391	163	4	its	its	PRON
ajis02-2391	163	5	implementation	implementation	NOUN
ajis02-2391	164	1	,	,	PUNCT
ajis02-2391	164	2	the	the	DET
ajis02-2391	164	3	crm	crm	NOUN
ajis02-2391	164	4	system	system	NOUN
ajis02-2391	164	5	became	become	VERB
ajis02-2391	164	6	a	a	DET
ajis02-2391	164	7	“	"	PUNCT
ajis02-2391	164	8	transparency	transparency	NOUN
ajis02-2391	164	9	tool	tool	NOUN
ajis02-2391	164	10	”	"	PUNCT
ajis02-2391	164	11	that	that	PRON
ajis02-2391	164	12	revealed	reveal	VERB
ajis02-2391	164	13	sales	sale	NOUN
ajis02-2391	164	14	activities	activity	NOUN
ajis02-2391	164	15	among	among	ADP
ajis02-2391	164	16	sales	sale	NOUN
ajis02-2391	164	17	professionals	professional	NOUN
ajis02-2391	164	18	.	.	PUNCT
ajis02-2391	165	1	technology	technology	NOUN
ajis02-2391	165	2	-	-	PUNCT
ajis02-2391	165	3	actor	actor	NOUN
ajis02-2391	165	4	the	the	DET
ajis02-2391	165	5	critical	critical	ADJ
ajis02-2391	165	6	event	event	NOUN
ajis02-2391	165	7	of	of	ADP
ajis02-2391	165	8	increased	increase	VERB
ajis02-2391	165	9	transparency	transparency	NOUN
ajis02-2391	165	10	negatively	negatively	ADV
ajis02-2391	165	11	affected	affect	VERB
ajis02-2391	165	12	the	the	DET
ajis02-2391	165	13	relationships	relationship	NOUN
ajis02-2391	165	14	among	among	ADP
ajis02-2391	165	15	sales	sale	NOUN
ajis02-2391	165	16	professionals	professional	NOUN
ajis02-2391	165	17	.	.	PUNCT
ajis02-2391	166	1	some	some	DET
ajis02-2391	166	2	sales	sale	NOUN
ajis02-2391	166	3	professionals	professional	NOUN
ajis02-2391	166	4	thought	think	VERB
ajis02-2391	166	5	that	that	SCONJ
ajis02-2391	166	6	others	other	NOUN
ajis02-2391	166	7	were	be	AUX
ajis02-2391	166	8	stealing	steal	VERB
ajis02-2391	166	9	their	their	PRON
ajis02-2391	166	10	customer	customer	NOUN
ajis02-2391	166	11	accounts	account	NOUN
ajis02-2391	166	12	without	without	ADP
ajis02-2391	166	13	informing	inform	VERB
ajis02-2391	166	14	them	they	PRON
ajis02-2391	166	15	.	.	PUNCT
ajis02-2391	167	1	punctuation	punctuation	NOUN
ajis02-2391	167	2	increased	increase	VERB
ajis02-2391	167	3	transparency	transparency	NOUN
ajis02-2391	167	4	led	lead	VERB
ajis02-2391	167	5	to	to	ADP
ajis02-2391	167	6	conflict	conflict	NOUN
ajis02-2391	167	7	among	among	ADP
ajis02-2391	167	8	users	user	NOUN
ajis02-2391	167	9	.	.	PUNCT
ajis02-2391	168	1	to	to	PART
ajis02-2391	168	2	address	address	VERB
ajis02-2391	168	3	the	the	DET
ajis02-2391	168	4	conflicts	conflict	NOUN
ajis02-2391	168	5	,	,	PUNCT
ajis02-2391	168	6	management	management	NOUN
ajis02-2391	168	7	set	set	VERB
ajis02-2391	168	8	up	up	ADP
ajis02-2391	168	9	new	new	ADJ
ajis02-2391	168	10	rules	rule	NOUN
ajis02-2391	168	11	to	to	PART
ajis02-2391	168	12	prevent	prevent	VERB
ajis02-2391	168	13	cross	cross	ADJ
ajis02-2391	168	14	-	-	ADJ
ajis02-2391	168	15	selling	sell	VERB
ajis02-2391	168	16	across	across	ADP
ajis02-2391	168	17	districts	district	NOUN
ajis02-2391	168	18	.	.	PUNCT
ajis02-2391	169	1	the	the	DET
ajis02-2391	169	2	intervention	intervention	NOUN
ajis02-2391	169	3	not	not	PART
ajis02-2391	169	4	only	only	ADV
ajis02-2391	169	5	failed	fail	VERB
ajis02-2391	169	6	but	but	CCONJ
ajis02-2391	169	7	also	also	ADV
ajis02-2391	169	8	added	add	VERB
ajis02-2391	169	9	a	a	DET
ajis02-2391	169	10	new	new	ADJ
ajis02-2391	169	11	misalignment	misalignment	NOUN
ajis02-2391	169	12	between	between	ADP
ajis02-2391	169	13	structure	structure	NOUN
ajis02-2391	169	14	and	and	CCONJ
ajis02-2391	169	15	actor	actor	NOUN
ajis02-2391	169	16	manifesting	manifest	VERB
ajis02-2391	169	17	in	in	ADP
ajis02-2391	169	18	the	the	DET
ajis02-2391	169	19	distrust	distrust	NOUN
ajis02-2391	169	20	among	among	ADP
ajis02-2391	169	21	sales	sale	NOUN
ajis02-2391	169	22	professionals	professional	NOUN
ajis02-2391	169	23	.	.	PUNCT
ajis02-2391	170	1	australasian	australasian	ADJ
ajis02-2391	170	2	journal	journal	NOUN
ajis02-2391	170	3	of	of	ADP
ajis02-2391	170	4	information	information	NOUN
ajis02-2391	170	5	systems	system	NOUN
ajis02-2391	170	6	techakriengkrai	techakriengkrai	VERB
ajis02-2391	170	7	,	,	PUNCT
ajis02-2391	170	8	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	170	9	&	&	CCONJ
ajis02-2391	170	10	tan	tan	PROPN
ajis02-2391	170	11	2021	2021	NUM
ajis02-2391	170	12	,	,	PUNCT
ajis02-2391	170	13	vol	vol	NOUN
ajis02-2391	170	14	25	25	NUM
ajis02-2391	170	15	,	,	PUNCT
ajis02-2391	170	16	research	research	NOUN
ajis02-2391	170	17	article	article	NOUN
ajis02-2391	170	18	post	post	ADJ
ajis02-2391	170	19	-	-	ADJ
ajis02-2391	170	20	adoptive	adoptive	ADJ
ajis02-2391	170	21	change	change	NOUN
ajis02-2391	170	22	of	of	ADP
ajis02-2391	170	23	enterprise	enterprise	NOUN
ajis02-2391	170	24	system	system	NOUN
ajis02-2391	170	25	implementations	implementation	NOUN
ajis02-2391	170	26	9	9	NUM
ajis02-2391	170	27	after	after	ADP
ajis02-2391	170	28	its	its	PRON
ajis02-2391	170	29	implementation	implementation	NOUN
ajis02-2391	170	30	,	,	PUNCT
ajis02-2391	170	31	the	the	DET
ajis02-2391	170	32	crm	crm	NOUN
ajis02-2391	170	33	system	system	NOUN
ajis02-2391	170	34	became	become	VERB
ajis02-2391	170	35	a	a	DET
ajis02-2391	170	36	“	"	PUNCT
ajis02-2391	170	37	transparency	transparency	NOUN
ajis02-2391	170	38	tool	tool	NOUN
ajis02-2391	170	39	”	"	PUNCT
ajis02-2391	170	40	that	that	PRON
ajis02-2391	170	41	stopped	stop	VERB
ajis02-2391	170	42	ambiguity	ambiguity	NOUN
ajis02-2391	170	43	in	in	ADP
ajis02-2391	170	44	sales	sale	NOUN
ajis02-2391	170	45	activities	activity	NOUN
ajis02-2391	170	46	among	among	ADP
ajis02-2391	170	47	sales	sale	NOUN
ajis02-2391	170	48	professionals	professional	NOUN
ajis02-2391	170	49	.	.	PUNCT
ajis02-2391	171	1	information	information	NOUN
ajis02-2391	171	2	was	be	AUX
ajis02-2391	171	3	shared	share	VERB
ajis02-2391	171	4	within	within	ADP
ajis02-2391	171	5	the	the	DET
ajis02-2391	171	6	sales	sale	NOUN
ajis02-2391	171	7	department	department	NOUN
ajis02-2391	171	8	and	and	CCONJ
ajis02-2391	171	9	among	among	ADP
ajis02-2391	171	10	sales	sale	NOUN
ajis02-2391	171	11	teams	team	NOUN
ajis02-2391	171	12	with	with	ADP
ajis02-2391	171	13	a	a	DET
ajis02-2391	171	14	different	different	ADJ
ajis02-2391	171	15	level	level	NOUN
ajis02-2391	171	16	of	of	ADP
ajis02-2391	171	17	authorisation	authorisation	NOUN
ajis02-2391	171	18	to	to	PART
ajis02-2391	171	19	view	view	VERB
ajis02-2391	171	20	the	the	DET
ajis02-2391	171	21	data	datum	NOUN
ajis02-2391	171	22	.	.	PUNCT
ajis02-2391	172	1	in	in	ADP
ajis02-2391	172	2	particular	particular	ADJ
ajis02-2391	172	3	,	,	PUNCT
ajis02-2391	172	4	the	the	DET
ajis02-2391	172	5	critical	critical	ADJ
ajis02-2391	172	6	event	event	NOUN
ajis02-2391	172	7	of	of	ADP
ajis02-2391	172	8	increasing	increase	VERB
ajis02-2391	172	9	transparency	transparency	NOUN
ajis02-2391	172	10	of	of	ADP
ajis02-2391	172	11	customer	customer	NOUN
ajis02-2391	172	12	data	datum	NOUN
ajis02-2391	172	13	led	lead	VERB
ajis02-2391	172	14	to	to	ADP
ajis02-2391	172	15	the	the	DET
ajis02-2391	172	16	generation	generation	NOUN
ajis02-2391	172	17	of	of	ADP
ajis02-2391	172	18	a	a	DET
ajis02-2391	172	19	gap	gap	NOUN
ajis02-2391	172	20	in	in	ADP
ajis02-2391	172	21	technology	technology	NOUN
ajis02-2391	172	22	-	-	PUNCT
ajis02-2391	172	23	actor	actor	NOUN
ajis02-2391	172	24	components	component	NOUN
ajis02-2391	172	25	,	,	PUNCT
ajis02-2391	172	26	which	which	PRON
ajis02-2391	172	27	negatively	negatively	ADV
ajis02-2391	172	28	affected	affect	VERB
ajis02-2391	172	29	the	the	DET
ajis02-2391	172	30	relationships	relationship	NOUN
ajis02-2391	172	31	among	among	ADP
ajis02-2391	172	32	sales	sale	NOUN
ajis02-2391	172	33	professionals	professional	NOUN
ajis02-2391	172	34	(	(	PUNCT
ajis02-2391	172	35	gap	gap	NOUN
ajis02-2391	172	36	)	)	PUNCT
ajis02-2391	172	37	.	.	PUNCT
ajis02-2391	173	1	one	one	NUM
ajis02-2391	173	2	participant	participant	NOUN
ajis02-2391	173	3	explained	explain	VERB
ajis02-2391	173	4	that	that	SCONJ
ajis02-2391	173	5	,	,	PUNCT
ajis02-2391	173	6	“	"	PUNCT
ajis02-2391	173	7	there	there	PRON
ajis02-2391	173	8	was	be	VERB
ajis02-2391	173	9	a	a	DET
ajis02-2391	173	10	conflict	conflict	NOUN
ajis02-2391	173	11	among	among	ADP
ajis02-2391	173	12	the	the	DET
ajis02-2391	173	13	sales	sale	NOUN
ajis02-2391	173	14	staff	staff	NOUN
ajis02-2391	173	15	.	.	PUNCT
ajis02-2391	174	1	users	user	NOUN
ajis02-2391	174	2	were	be	AUX
ajis02-2391	174	3	able	able	ADJ
ajis02-2391	174	4	to	to	PART
ajis02-2391	174	5	search	search	VERB
ajis02-2391	174	6	for	for	ADP
ajis02-2391	174	7	customers	customer	NOUN
ajis02-2391	174	8	’	'	PUNCT
ajis02-2391	174	9	accounts	account	NOUN
ajis02-2391	174	10	in	in	ADP
ajis02-2391	174	11	the	the	DET
ajis02-2391	174	12	crm	crm	NOUN
ajis02-2391	174	13	system	system	NOUN
ajis02-2391	174	14	.	.	PUNCT
ajis02-2391	175	1	it	it	PRON
ajis02-2391	175	2	showed	show	VERB
ajis02-2391	175	3	details	detail	NOUN
ajis02-2391	175	4	of	of	ADP
ajis02-2391	175	5	account	account	NOUN
ajis02-2391	175	6	owners	owner	NOUN
ajis02-2391	175	7	.	.	PUNCT
ajis02-2391	176	1	previously	previously	ADV
ajis02-2391	176	2	,	,	PUNCT
ajis02-2391	176	3	this	this	DET
ajis02-2391	176	4	kind	kind	NOUN
ajis02-2391	176	5	of	of	ADP
ajis02-2391	176	6	data	datum	NOUN
ajis02-2391	176	7	was	be	AUX
ajis02-2391	176	8	not	not	PART
ajis02-2391	176	9	shared	share	VERB
ajis02-2391	176	10	with	with	ADP
ajis02-2391	176	11	others	other	NOUN
ajis02-2391	176	12	.	.	PUNCT
ajis02-2391	176	13	”	"	PUNCT
ajis02-2391	177	1	(	(	PUNCT
ajis02-2391	177	2	rc07	rc07	PROPN
ajis02-2391	177	3	)	)	PUNCT
ajis02-2391	177	4	as	as	ADP
ajis02-2391	177	5	a	a	DET
ajis02-2391	177	6	response	response	NOUN
ajis02-2391	177	7	,	,	PUNCT
ajis02-2391	177	8	management	management	NOUN
ajis02-2391	177	9	set	set	VERB
ajis02-2391	177	10	up	up	ADP
ajis02-2391	177	11	new	new	ADJ
ajis02-2391	177	12	rules	rule	NOUN
ajis02-2391	177	13	to	to	PART
ajis02-2391	177	14	prevent	prevent	VERB
ajis02-2391	177	15	cross	cross	ADJ
ajis02-2391	177	16	-	-	ADJ
ajis02-2391	177	17	selling	selling	NOUN
ajis02-2391	177	18	across	across	ADP
ajis02-2391	177	19	districts	district	NOUN
ajis02-2391	177	20	(	(	PUNCT
ajis02-2391	177	21	punctuation	punctuation	NOUN
ajis02-2391	177	22	)	)	PUNCT
ajis02-2391	177	23	,	,	PUNCT
ajis02-2391	177	24	which	which	PRON
ajis02-2391	177	25	led	lead	VERB
ajis02-2391	177	26	to	to	ADP
ajis02-2391	177	27	distrust	distrust	NOUN
ajis02-2391	177	28	and	and	CCONJ
ajis02-2391	177	29	unpleasant	unpleasant	ADJ
ajis02-2391	177	30	relationships	relationship	NOUN
ajis02-2391	177	31	among	among	ADP
ajis02-2391	177	32	sales	sale	NOUN
ajis02-2391	177	33	professionals	professional	NOUN
ajis02-2391	177	34	.	.	PUNCT
ajis02-2391	178	1	a	a	DET
ajis02-2391	178	2	sales	sale	NOUN
ajis02-2391	178	3	professional	professional	NOUN
ajis02-2391	178	4	explained	explain	VERB
ajis02-2391	178	5	that	that	SCONJ
ajis02-2391	178	6	,	,	PUNCT
ajis02-2391	178	7	“	"	PUNCT
ajis02-2391	178	8	in	in	ADP
ajis02-2391	178	9	the	the	DET
ajis02-2391	178	10	beginning	beginning	NOUN
ajis02-2391	178	11	,	,	PUNCT
ajis02-2391	178	12	the	the	DET
ajis02-2391	178	13	crm	crm	NOUN
ajis02-2391	178	14	team	team	NOUN
ajis02-2391	178	15	got	get	VERB
ajis02-2391	178	16	confused	confused	ADJ
ajis02-2391	178	17	regarding	regard	VERB
ajis02-2391	178	18	how	how	SCONJ
ajis02-2391	178	19	to	to	PART
ajis02-2391	178	20	manage	manage	VERB
ajis02-2391	178	21	conflicts	conflict	NOUN
ajis02-2391	178	22	in	in	ADP
ajis02-2391	178	23	the	the	DET
ajis02-2391	178	24	sales	sale	NOUN
ajis02-2391	178	25	department	department	NOUN
ajis02-2391	178	26	.	.	PUNCT
ajis02-2391	179	1	management	management	NOUN
ajis02-2391	179	2	then	then	ADV
ajis02-2391	179	3	set	set	VERB
ajis02-2391	179	4	up	up	ADP
ajis02-2391	179	5	new	new	ADJ
ajis02-2391	179	6	rules	rule	NOUN
ajis02-2391	179	7	to	to	PART
ajis02-2391	179	8	solve	solve	VERB
ajis02-2391	179	9	those	those	DET
ajis02-2391	179	10	conflicts	conflict	NOUN
ajis02-2391	179	11	.	.	PUNCT
ajis02-2391	180	1	nowadays	nowadays	ADV
ajis02-2391	180	2	,	,	PUNCT
ajis02-2391	180	3	the	the	DET
ajis02-2391	180	4	crm	crm	PROPN
ajis02-2391	180	5	team	team	NOUN
ajis02-2391	180	6	applies	apply	VERB
ajis02-2391	180	7	these	these	DET
ajis02-2391	180	8	rules	rule	NOUN
ajis02-2391	180	9	with	with	ADP
ajis02-2391	180	10	several	several	ADJ
ajis02-2391	180	11	criteria	criterion	NOUN
ajis02-2391	180	12	that	that	PRON
ajis02-2391	180	13	consider	consider	VERB
ajis02-2391	180	14	account	account	NOUN
ajis02-2391	180	15	owners	owner	NOUN
ajis02-2391	180	16	,	,	PUNCT
ajis02-2391	180	17	business	business	NOUN
ajis02-2391	180	18	type	type	NOUN
ajis02-2391	180	19	and	and	CCONJ
ajis02-2391	180	20	sales	sale	NOUN
ajis02-2391	180	21	’	'	PUNCT
ajis02-2391	180	22	district	district	NOUN
ajis02-2391	180	23	boundaries	boundary	NOUN
ajis02-2391	180	24	to	to	ADP
ajis02-2391	180	25	all	all	DET
ajis02-2391	180	26	sales	sale	NOUN
ajis02-2391	180	27	professionals	professional	NOUN
ajis02-2391	180	28	.	.	PUNCT
ajis02-2391	180	29	”	"	PUNCT
ajis02-2391	181	1	(	(	PUNCT
ajis02-2391	181	2	rc12	rc12	PROPN
ajis02-2391	181	3	)	)	PUNCT
ajis02-2391	181	4	in	in	ADP
ajis02-2391	181	5	this	this	DET
ajis02-2391	181	6	case	case	NOUN
ajis02-2391	181	7	,	,	PUNCT
ajis02-2391	181	8	the	the	DET
ajis02-2391	181	9	intervention	intervention	NOUN
ajis02-2391	181	10	not	not	PART
ajis02-2391	181	11	only	only	ADV
ajis02-2391	181	12	failed	fail	VERB
ajis02-2391	181	13	but	but	CCONJ
ajis02-2391	181	14	also	also	ADV
ajis02-2391	181	15	added	add	VERB
ajis02-2391	181	16	a	a	DET
ajis02-2391	181	17	new	new	ADJ
ajis02-2391	181	18	misalignment	misalignment	NOUN
ajis02-2391	181	19	between	between	ADP
ajis02-2391	181	20	structure	structure	NOUN
ajis02-2391	181	21	and	and	CCONJ
ajis02-2391	181	22	actor	actor	NOUN
ajis02-2391	181	23	,	,	PUNCT
ajis02-2391	181	24	manifesting	manifest	VERB
ajis02-2391	181	25	in	in	ADP
ajis02-2391	181	26	distrust	distrust	NOUN
ajis02-2391	181	27	among	among	ADP
ajis02-2391	181	28	sales	sale	NOUN
ajis02-2391	181	29	professionals	professional	NOUN
ajis02-2391	181	30	.	.	PUNCT
ajis02-2391	182	1	further	further	ADJ
ajis02-2391	182	2	examination	examination	NOUN
ajis02-2391	182	3	of	of	ADP
ajis02-2391	182	4	responses	response	NOUN
ajis02-2391	182	5	and	and	CCONJ
ajis02-2391	182	6	outcomes	outcome	NOUN
ajis02-2391	182	7	from	from	ADP
ajis02-2391	182	8	gaps	gap	NOUN
ajis02-2391	182	9	showed	show	VERB
ajis02-2391	182	10	that	that	SCONJ
ajis02-2391	182	11	two	two	NUM
ajis02-2391	182	12	critical	critical	ADJ
ajis02-2391	182	13	events	event	NOUN
ajis02-2391	182	14	in	in	ADP
ajis02-2391	182	15	the	the	DET
ajis02-2391	182	16	rc	rc	PROPN
ajis02-2391	182	17	organisation	organisation	NOUN
ajis02-2391	182	18	led	lead	VERB
ajis02-2391	182	19	to	to	ADP
ajis02-2391	182	20	the	the	DET
ajis02-2391	182	21	generation	generation	NOUN
ajis02-2391	182	22	of	of	ADP
ajis02-2391	182	23	different	different	ADJ
ajis02-2391	182	24	gaps	gap	NOUN
ajis02-2391	182	25	in	in	ADP
ajis02-2391	182	26	the	the	DET
ajis02-2391	182	27	socio	socio	NOUN
ajis02-2391	182	28	-	-	PUNCT
ajis02-2391	182	29	technical	technical	ADJ
ajis02-2391	182	30	components	component	NOUN
ajis02-2391	182	31	.	.	PUNCT
ajis02-2391	183	1	these	these	DET
ajis02-2391	183	2	gaps	gap	NOUN
ajis02-2391	183	3	occurred	occur	VERB
ajis02-2391	183	4	between	between	ADP
ajis02-2391	183	5	technology	technology	NOUN
ajis02-2391	183	6	-	-	PUNCT
ajis02-2391	183	7	task	task	NOUN
ajis02-2391	183	8	,	,	PUNCT
ajis02-2391	183	9	and	and	CCONJ
ajis02-2391	183	10	technology	technology	NOUN
ajis02-2391	183	11	-	-	PUNCT
ajis02-2391	183	12	actor	actor	NOUN
ajis02-2391	183	13	components	component	NOUN
ajis02-2391	183	14	.	.	PUNCT
ajis02-2391	184	1	as	as	ADP
ajis02-2391	184	2	a	a	DET
ajis02-2391	184	3	result	result	NOUN
ajis02-2391	184	4	,	,	PUNCT
ajis02-2391	184	5	these	these	DET
ajis02-2391	184	6	gaps	gap	NOUN
ajis02-2391	184	7	and	and	CCONJ
ajis02-2391	184	8	responses	response	NOUN
ajis02-2391	184	9	led	lead	VERB
ajis02-2391	184	10	to	to	ADP
ajis02-2391	184	11	the	the	DET
ajis02-2391	184	12	generation	generation	NOUN
ajis02-2391	184	13	of	of	ADP
ajis02-2391	184	14	unintended	unintended	ADJ
ajis02-2391	184	15	consequences	consequence	NOUN
ajis02-2391	184	16	including	include	VERB
ajis02-2391	184	17	additional	additional	ADJ
ajis02-2391	184	18	tasks	task	NOUN
ajis02-2391	184	19	,	,	PUNCT
ajis02-2391	184	20	loss	loss	NOUN
ajis02-2391	184	21	of	of	ADP
ajis02-2391	184	22	benefits	benefit	NOUN
ajis02-2391	184	23	,	,	PUNCT
ajis02-2391	184	24	and	and	CCONJ
ajis02-2391	184	25	conflict	conflict	NOUN
ajis02-2391	184	26	among	among	ADP
ajis02-2391	184	27	users	user	NOUN
ajis02-2391	184	28	.	.	PUNCT
ajis02-2391	185	1	some	some	DET
ajis02-2391	185	2	issues	issue	NOUN
ajis02-2391	185	3	were	be	AUX
ajis02-2391	185	4	resolved	resolve	VERB
ajis02-2391	185	5	,	,	PUNCT
ajis02-2391	185	6	while	while	SCONJ
ajis02-2391	185	7	others	other	NOUN
ajis02-2391	185	8	remained	remain	VERB
ajis02-2391	185	9	at	at	ADP
ajis02-2391	185	10	the	the	DET
ajis02-2391	185	11	time	time	NOUN
ajis02-2391	185	12	of	of	ADP
ajis02-2391	185	13	data	datum	NOUN
ajis02-2391	185	14	collection	collection	NOUN
ajis02-2391	185	15	.	.	PUNCT
ajis02-2391	186	1	4.2	4.2	NUM
ajis02-2391	186	2	hp	hp	PROPN
ajis02-2391	186	3	hp	hp	PROPN
ajis02-2391	186	4	initially	initially	ADV
ajis02-2391	186	5	implemented	implement	VERB
ajis02-2391	186	6	crm	crm	PROPN
ajis02-2391	186	7	as	as	ADP
ajis02-2391	186	8	a	a	DET
ajis02-2391	186	9	mandatory	mandatory	ADJ
ajis02-2391	186	10	system	system	NOUN
ajis02-2391	186	11	in	in	ADP
ajis02-2391	186	12	three	three	NUM
ajis02-2391	186	13	departments	department	NOUN
ajis02-2391	186	14	:	:	PUNCT
ajis02-2391	186	15	local	local	ADJ
ajis02-2391	186	16	marketing	marketing	NOUN
ajis02-2391	186	17	,	,	PUNCT
ajis02-2391	186	18	overseas	overseas	ADJ
ajis02-2391	186	19	marketing	marketing	NOUN
ajis02-2391	186	20	,	,	PUNCT
ajis02-2391	186	21	and	and	CCONJ
ajis02-2391	186	22	the	the	DET
ajis02-2391	186	23	contact	contact	NOUN
ajis02-2391	186	24	centre	centre	NOUN
ajis02-2391	186	25	departments	department	NOUN
ajis02-2391	186	26	.	.	PUNCT
ajis02-2391	187	1	marketing	marketing	NOUN
ajis02-2391	187	2	officers	officer	NOUN
ajis02-2391	187	3	used	use	VERB
ajis02-2391	187	4	the	the	DET
ajis02-2391	187	5	crm	crm	NOUN
ajis02-2391	187	6	system	system	NOUN
ajis02-2391	187	7	to	to	PART
ajis02-2391	187	8	analyse	analyse	VERB
ajis02-2391	187	9	customer	customer	NOUN
ajis02-2391	187	10	data	data	PROPN
ajis02-2391	187	11	,	,	PUNCT
ajis02-2391	187	12	create	create	VERB
ajis02-2391	187	13	marketing	marketing	NOUN
ajis02-2391	187	14	campaigns	campaign	NOUN
ajis02-2391	187	15	,	,	PUNCT
ajis02-2391	187	16	and	and	CCONJ
ajis02-2391	187	17	segment	segment	NOUN
ajis02-2391	187	18	customer	customer	NOUN
ajis02-2391	187	19	groups	group	NOUN
ajis02-2391	187	20	.	.	PUNCT
ajis02-2391	188	1	the	the	DET
ajis02-2391	188	2	main	main	ADJ
ajis02-2391	188	3	objective	objective	NOUN
ajis02-2391	188	4	was	be	AUX
ajis02-2391	188	5	to	to	PART
ajis02-2391	188	6	increase	increase	VERB
ajis02-2391	188	7	customer	customer	NOUN
ajis02-2391	188	8	loyalty	loyalty	NOUN
ajis02-2391	188	9	and	and	CCONJ
ajis02-2391	188	10	the	the	DET
ajis02-2391	188	11	customer	customer	NOUN
ajis02-2391	188	12	retention	retention	NOUN
ajis02-2391	188	13	rate	rate	NOUN
ajis02-2391	188	14	.	.	PUNCT
ajis02-2391	189	1	the	the	DET
ajis02-2391	189	2	email	email	NOUN
ajis02-2391	189	3	correspondent	correspondent	NOUN
ajis02-2391	189	4	team	team	NOUN
ajis02-2391	189	5	under	under	ADP
ajis02-2391	189	6	the	the	DET
ajis02-2391	189	7	overseas	overseas	ADJ
ajis02-2391	189	8	marketing	marketing	NOUN
ajis02-2391	189	9	department	department	NOUN
ajis02-2391	189	10	used	use	VERB
ajis02-2391	189	11	the	the	DET
ajis02-2391	189	12	crm	crm	NOUN
ajis02-2391	189	13	system	system	NOUN
ajis02-2391	189	14	to	to	PART
ajis02-2391	189	15	reply	reply	VERB
ajis02-2391	189	16	to	to	ADP
ajis02-2391	189	17	e	e	NOUN
ajis02-2391	189	18	-	-	NOUN
ajis02-2391	189	19	mails	mail	NOUN
ajis02-2391	189	20	from	from	ADP
ajis02-2391	189	21	foreign	foreign	ADJ
ajis02-2391	189	22	customers	customer	NOUN
ajis02-2391	189	23	using	use	VERB
ajis02-2391	189	24	a	a	DET
ajis02-2391	189	25	pre	pre	ADJ
ajis02-2391	189	26	-	-	ADJ
ajis02-2391	189	27	defined	define	VERB
ajis02-2391	189	28	template	template	NOUN
ajis02-2391	189	29	.	.	PUNCT
ajis02-2391	190	1	the	the	DET
ajis02-2391	190	2	system	system	NOUN
ajis02-2391	190	3	generated	generate	VERB
ajis02-2391	190	4	a	a	DET
ajis02-2391	190	5	serial	serial	ADJ
ajis02-2391	190	6	number	number	NOUN
ajis02-2391	190	7	(	(	PUNCT
ajis02-2391	190	8	sr	sr	PROPN
ajis02-2391	190	9	number	number	PROPN
ajis02-2391	190	10	)	)	PUNCT
ajis02-2391	190	11	to	to	PART
ajis02-2391	190	12	track	track	VERB
ajis02-2391	190	13	and	and	CCONJ
ajis02-2391	190	14	store	store	VERB
ajis02-2391	190	15	the	the	DET
ajis02-2391	190	16	email	email	NOUN
ajis02-2391	190	17	correspondence	correspondence	NOUN
ajis02-2391	190	18	.	.	PUNCT
ajis02-2391	191	1	the	the	DET
ajis02-2391	191	2	crm	crm	NOUN
ajis02-2391	191	3	system	system	NOUN
ajis02-2391	191	4	completely	completely	ADV
ajis02-2391	191	5	replaced	replace	VERB
ajis02-2391	191	6	the	the	DET
ajis02-2391	191	7	previous	previous	ADJ
ajis02-2391	191	8	email	email	NOUN
ajis02-2391	191	9	systems	system	NOUN
ajis02-2391	191	10	(	(	PUNCT
ajis02-2391	191	11	lotus	lotus	PROPN
ajis02-2391	191	12	notes	note	NOUN
ajis02-2391	191	13	and	and	CCONJ
ajis02-2391	191	14	microsoft	microsoft	PROPN
ajis02-2391	191	15	outlook	outlook	PROPN
ajis02-2391	191	16	)	)	PUNCT
ajis02-2391	191	17	.	.	PUNCT
ajis02-2391	192	1	the	the	DET
ajis02-2391	192	2	contact	contact	PROPN
ajis02-2391	192	3	centre	centre	PROPN
ajis02-2391	192	4	department	department	PROPN
ajis02-2391	192	5	used	use	VERB
ajis02-2391	192	6	the	the	DET
ajis02-2391	192	7	crm	crm	NOUN
ajis02-2391	192	8	system	system	NOUN
ajis02-2391	192	9	to	to	PART
ajis02-2391	192	10	record	record	VERB
ajis02-2391	192	11	and	and	CCONJ
ajis02-2391	192	12	view	view	NOUN
ajis02-2391	192	13	customers	customer	NOUN
ajis02-2391	192	14	’	'	PUNCT
ajis02-2391	192	15	data	datum	NOUN
ajis02-2391	192	16	,	,	PUNCT
ajis02-2391	192	17	such	such	ADJ
ajis02-2391	192	18	as	as	ADP
ajis02-2391	192	19	names	name	NOUN
ajis02-2391	192	20	and	and	CCONJ
ajis02-2391	192	21	telephone	telephone	NOUN
ajis02-2391	192	22	numbers	number	NOUN
ajis02-2391	192	23	.	.	PUNCT
ajis02-2391	193	1	the	the	DET
ajis02-2391	193	2	crm	crm	NOUN
ajis02-2391	193	3	system	system	NOUN
ajis02-2391	193	4	was	be	AUX
ajis02-2391	193	5	integrated	integrate	VERB
ajis02-2391	193	6	with	with	ADP
ajis02-2391	193	7	the	the	DET
ajis02-2391	193	8	cisco	cisco	PROPN
ajis02-2391	193	9	ip	ip	PROPN
ajis02-2391	193	10	phone	phone	NOUN
ajis02-2391	193	11	to	to	PART
ajis02-2391	193	12	automatically	automatically	ADV
ajis02-2391	193	13	recognise	recognise	VERB
ajis02-2391	193	14	customers	customer	NOUN
ajis02-2391	193	15	’	’	PART
ajis02-2391	193	16	names	name	NOUN
ajis02-2391	193	17	.	.	PUNCT
ajis02-2391	194	1	for	for	ADP
ajis02-2391	194	2	hp	hp	PROPN
ajis02-2391	194	3	,	,	PUNCT
ajis02-2391	194	4	the	the	DET
ajis02-2391	194	5	new	new	ADJ
ajis02-2391	194	6	crm	crm	NOUN
ajis02-2391	194	7	system	system	NOUN
ajis02-2391	194	8	ultimately	ultimately	ADV
ajis02-2391	194	9	changed	change	VERB
ajis02-2391	194	10	the	the	DET
ajis02-2391	194	11	organisational	organisational	ADJ
ajis02-2391	194	12	structure	structure	NOUN
ajis02-2391	194	13	,	,	PUNCT
ajis02-2391	194	14	work	work	NOUN
ajis02-2391	194	15	processes	process	NOUN
ajis02-2391	194	16	,	,	PUNCT
ajis02-2391	194	17	work	work	NOUN
ajis02-2391	194	18	systems	system	NOUN
ajis02-2391	194	19	,	,	PUNCT
ajis02-2391	194	20	and	and	CCONJ
ajis02-2391	194	21	individual	individual	ADJ
ajis02-2391	194	22	practices	practice	NOUN
ajis02-2391	194	23	.	.	PUNCT
ajis02-2391	195	1	the	the	DET
ajis02-2391	195	2	changes	change	NOUN
ajis02-2391	195	3	in	in	ADP
ajis02-2391	195	4	the	the	DET
ajis02-2391	195	5	socio	socio	NOUN
ajis02-2391	195	6	-	-	PUNCT
ajis02-2391	195	7	technical	technical	ADJ
ajis02-2391	195	8	components	component	NOUN
ajis02-2391	195	9	included	include	VERB
ajis02-2391	195	10	actors	actor	NOUN
ajis02-2391	195	11	(	(	PUNCT
ajis02-2391	195	12	staff	staff	NOUN
ajis02-2391	195	13	and	and	CCONJ
ajis02-2391	195	14	management	management	NOUN
ajis02-2391	195	15	committee	committee	NOUN
ajis02-2391	195	16	team	team	NOUN
ajis02-2391	195	17	)	)	PUNCT
ajis02-2391	195	18	,	,	PUNCT
ajis02-2391	195	19	tasks	task	NOUN
ajis02-2391	195	20	(	(	PUNCT
ajis02-2391	195	21	customer	customer	NOUN
ajis02-2391	195	22	-	-	PUNCT
ajis02-2391	195	23	centric	centric	NOUN
ajis02-2391	195	24	focused	focus	VERB
ajis02-2391	195	25	,	,	PUNCT
ajis02-2391	195	26	systematically	systematically	ADV
ajis02-2391	195	27	reply	reply	VERB
ajis02-2391	195	28	to	to	ADP
ajis02-2391	195	29	customers	customer	NOUN
ajis02-2391	195	30	’	'	PUNCT
ajis02-2391	195	31	e	e	NOUN
ajis02-2391	195	32	-	-	NOUN
ajis02-2391	195	33	mails	mail	NOUN
ajis02-2391	195	34	)	)	PUNCT
ajis02-2391	195	35	,	,	PUNCT
ajis02-2391	195	36	structure	structure	NOUN
ajis02-2391	195	37	(	(	PUNCT
ajis02-2391	195	38	data	datum	NOUN
ajis02-2391	195	39	integration	integration	NOUN
ajis02-2391	195	40	,	,	PUNCT
ajis02-2391	195	41	additional	additional	ADJ
ajis02-2391	195	42	work	work	NOUN
ajis02-2391	195	43	process	process	NOUN
ajis02-2391	195	44	,	,	PUNCT
ajis02-2391	195	45	and	and	CCONJ
ajis02-2391	195	46	systematic	systematic	ADJ
ajis02-2391	195	47	workflow	workflow	NOUN
ajis02-2391	195	48	)	)	PUNCT
ajis02-2391	195	49	,	,	PUNCT
ajis02-2391	195	50	and	and	CCONJ
ajis02-2391	195	51	technology	technology	NOUN
ajis02-2391	195	52	(	(	PUNCT
ajis02-2391	195	53	crm	crm	NOUN
ajis02-2391	195	54	and	and	CCONJ
ajis02-2391	195	55	hospital	hospital	NOUN
ajis02-2391	195	56	systems	system	NOUN
ajis02-2391	195	57	)	)	PUNCT
ajis02-2391	195	58	,	,	PUNCT
ajis02-2391	195	59	which	which	PRON
ajis02-2391	195	60	are	be	AUX
ajis02-2391	195	61	explained	explain	VERB
ajis02-2391	195	62	below	below	ADV
ajis02-2391	195	63	.	.	PUNCT
ajis02-2391	196	1	the	the	DET
ajis02-2391	196	2	critical	critical	ADJ
ajis02-2391	196	3	events	event	NOUN
ajis02-2391	196	4	,	,	PUNCT
ajis02-2391	196	5	gaps	gap	NOUN
ajis02-2391	196	6	between	between	ADP
ajis02-2391	196	7	socio	socio	NOUN
ajis02-2391	196	8	-	-	PUNCT
ajis02-2391	196	9	technical	technical	ADJ
ajis02-2391	196	10	components	component	NOUN
ajis02-2391	196	11	,	,	PUNCT
ajis02-2391	196	12	as	as	ADV
ajis02-2391	196	13	well	well	ADV
ajis02-2391	196	14	as	as	ADP
ajis02-2391	196	15	outcomes	outcome	NOUN
ajis02-2391	196	16	are	be	AUX
ajis02-2391	196	17	discussed	discuss	VERB
ajis02-2391	196	18	to	to	PART
ajis02-2391	196	19	explain	explain	VERB
ajis02-2391	196	20	how	how	SCONJ
ajis02-2391	196	21	the	the	DET
ajis02-2391	196	22	changes	change	NOUN
ajis02-2391	196	23	were	be	AUX
ajis02-2391	196	24	unveiled	unveil	VERB
ajis02-2391	196	25	(	(	PUNCT
ajis02-2391	196	26	see	see	VERB
ajis02-2391	196	27	table	table	NOUN
ajis02-2391	196	28	3	3	NUM
ajis02-2391	196	29	)	)	PUNCT
ajis02-2391	196	30	.	.	PUNCT
ajis02-2391	197	1	it	it	PRON
ajis02-2391	197	2	is	be	AUX
ajis02-2391	197	3	important	important	ADJ
ajis02-2391	197	4	to	to	PART
ajis02-2391	197	5	note	note	VERB
ajis02-2391	197	6	that	that	SCONJ
ajis02-2391	197	7	hp	hp	PROPN
ajis02-2391	197	8	did	do	AUX
ajis02-2391	197	9	not	not	PART
ajis02-2391	197	10	introduce	introduce	VERB
ajis02-2391	197	11	appropriate	appropriate	ADJ
ajis02-2391	197	12	interventions	intervention	NOUN
ajis02-2391	197	13	to	to	PART
ajis02-2391	197	14	address	address	VERB
ajis02-2391	197	15	the	the	DET
ajis02-2391	197	16	emerging	emerge	VERB
ajis02-2391	197	17	gaps	gap	NOUN
ajis02-2391	197	18	from	from	ADP
ajis02-2391	197	19	critical	critical	ADJ
ajis02-2391	197	20	events	event	NOUN
ajis02-2391	197	21	,	,	PUNCT
ajis02-2391	197	22	which	which	PRON
ajis02-2391	197	23	meant	mean	VERB
ajis02-2391	197	24	the	the	DET
ajis02-2391	197	25	misalignments	misalignment	NOUN
ajis02-2391	197	26	between	between	ADP
ajis02-2391	197	27	system	system	NOUN
ajis02-2391	197	28	components	component	NOUN
ajis02-2391	197	29	persisted	persist	VERB
ajis02-2391	197	30	.	.	PUNCT
ajis02-2391	198	1	actor	actor	NOUN
ajis02-2391	198	2	:	:	PUNCT
ajis02-2391	198	3	the	the	DET
ajis02-2391	198	4	organisation	organisation	NOUN
ajis02-2391	198	5	set	set	VERB
ajis02-2391	198	6	up	up	ADP
ajis02-2391	198	7	a	a	DET
ajis02-2391	198	8	new	new	ADJ
ajis02-2391	198	9	management	management	NOUN
ajis02-2391	198	10	committee	committee	NOUN
ajis02-2391	198	11	to	to	PART
ajis02-2391	198	12	brainstorm	brainstorm	VERB
ajis02-2391	198	13	and	and	CCONJ
ajis02-2391	198	14	generate	generate	VERB
ajis02-2391	198	15	the	the	DET
ajis02-2391	198	16	implementation	implementation	NOUN
ajis02-2391	198	17	plan	plan	NOUN
ajis02-2391	198	18	.	.	PUNCT
ajis02-2391	199	1	this	this	DET
ajis02-2391	199	2	team	team	NOUN
ajis02-2391	199	3	also	also	ADV
ajis02-2391	199	4	provided	provide	VERB
ajis02-2391	199	5	support	support	NOUN
ajis02-2391	199	6	for	for	ADP
ajis02-2391	199	7	all	all	DET
ajis02-2391	199	8	activities	activity	NOUN
ajis02-2391	199	9	related	relate	VERB
ajis02-2391	199	10	to	to	ADP
ajis02-2391	199	11	the	the	DET
ajis02-2391	199	12	crm	crm	PROPN
ajis02-2391	199	13	australasian	australasian	ADJ
ajis02-2391	199	14	journal	journal	NOUN
ajis02-2391	199	15	of	of	ADP
ajis02-2391	199	16	information	information	NOUN
ajis02-2391	199	17	systems	system	NOUN
ajis02-2391	199	18	techakriengkrai	techakriengkrai	VERB
ajis02-2391	199	19	,	,	PUNCT
ajis02-2391	199	20	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	199	21	&	&	CCONJ
ajis02-2391	199	22	tan	tan	PROPN
ajis02-2391	199	23	2021	2021	NUM
ajis02-2391	199	24	,	,	PUNCT
ajis02-2391	199	25	vol	vol	NOUN
ajis02-2391	199	26	25	25	NUM
ajis02-2391	199	27	,	,	PUNCT
ajis02-2391	199	28	research	research	NOUN
ajis02-2391	199	29	article	article	NOUN
ajis02-2391	199	30	post	post	ADJ
ajis02-2391	199	31	-	-	ADJ
ajis02-2391	199	32	adoptive	adoptive	ADJ
ajis02-2391	199	33	change	change	NOUN
ajis02-2391	199	34	of	of	ADP
ajis02-2391	199	35	enterprise	enterprise	NOUN
ajis02-2391	199	36	system	system	NOUN
ajis02-2391	199	37	implementations	implementation	NOUN
ajis02-2391	199	38	10	10	NUM
ajis02-2391	199	39	system	system	NOUN
ajis02-2391	199	40	and	and	CCONJ
ajis02-2391	199	41	maintained	maintain	VERB
ajis02-2391	199	42	the	the	DET
ajis02-2391	199	43	crm	crm	NOUN
ajis02-2391	199	44	system	system	NOUN
ajis02-2391	199	45	.	.	PUNCT
ajis02-2391	200	1	a	a	DET
ajis02-2391	200	2	local	local	ADJ
ajis02-2391	200	3	marketing	marketing	NOUN
ajis02-2391	200	4	staff	staff	NOUN
ajis02-2391	200	5	member	member	NOUN
ajis02-2391	200	6	explained	explain	VERB
ajis02-2391	200	7	that	that	SCONJ
ajis02-2391	200	8	,	,	PUNCT
ajis02-2391	200	9	“	"	PUNCT
ajis02-2391	200	10	the	the	DET
ajis02-2391	200	11	organisation	organisation	NOUN
ajis02-2391	200	12	set	set	VERB
ajis02-2391	200	13	up	up	ADP
ajis02-2391	200	14	a	a	DET
ajis02-2391	200	15	management	management	NOUN
ajis02-2391	200	16	committee	committee	NOUN
ajis02-2391	200	17	to	to	PART
ajis02-2391	200	18	support	support	VERB
ajis02-2391	200	19	the	the	DET
ajis02-2391	200	20	crm	crm	NOUN
ajis02-2391	200	21	system	system	NOUN
ajis02-2391	200	22	.	.	PUNCT
ajis02-2391	201	1	this	this	DET
ajis02-2391	201	2	committee	committee	NOUN
ajis02-2391	201	3	was	be	AUX
ajis02-2391	201	4	comprised	comprise	VERB
ajis02-2391	201	5	of	of	ADP
ajis02-2391	201	6	top	top	ADJ
ajis02-2391	201	7	management	management	NOUN
ajis02-2391	201	8	,	,	PUNCT
ajis02-2391	201	9	middle	middle	ADJ
ajis02-2391	201	10	management	management	NOUN
ajis02-2391	201	11	,	,	PUNCT
ajis02-2391	201	12	and	and	CCONJ
ajis02-2391	201	13	team	team	NOUN
ajis02-2391	201	14	leaders	leader	NOUN
ajis02-2391	201	15	who	who	PRON
ajis02-2391	201	16	had	have	VERB
ajis02-2391	201	17	expertise	expertise	NOUN
ajis02-2391	201	18	with	with	ADP
ajis02-2391	201	19	the	the	DET
ajis02-2391	201	20	crm	crm	NOUN
ajis02-2391	201	21	system	system	NOUN
ajis02-2391	201	22	.	.	PUNCT
ajis02-2391	202	1	this	this	DET
ajis02-2391	202	2	team	team	NOUN
ajis02-2391	202	3	attempted	attempt	VERB
ajis02-2391	202	4	to	to	PART
ajis02-2391	202	5	support	support	VERB
ajis02-2391	202	6	crm	crm	NOUN
ajis02-2391	202	7	users	user	NOUN
ajis02-2391	202	8	if	if	SCONJ
ajis02-2391	202	9	they	they	PRON
ajis02-2391	202	10	made	make	VERB
ajis02-2391	202	11	a	a	DET
ajis02-2391	202	12	request	request	NOUN
ajis02-2391	202	13	,	,	PUNCT
ajis02-2391	202	14	such	such	ADJ
ajis02-2391	202	15	as	as	ADP
ajis02-2391	202	16	implementing	implement	VERB
ajis02-2391	202	17	more	more	ADJ
ajis02-2391	202	18	features	feature	NOUN
ajis02-2391	202	19	or	or	CCONJ
ajis02-2391	202	20	modules	module	NOUN
ajis02-2391	202	21	,	,	PUNCT
ajis02-2391	202	22	customising	customise	VERB
ajis02-2391	202	23	the	the	DET
ajis02-2391	202	24	system	system	NOUN
ajis02-2391	202	25	to	to	PART
ajis02-2391	202	26	suit	suit	VERB
ajis02-2391	202	27	users	user	NOUN
ajis02-2391	202	28	’	’	PART
ajis02-2391	202	29	work	work	NOUN
ajis02-2391	202	30	practices	practice	NOUN
ajis02-2391	202	31	,	,	PUNCT
ajis02-2391	202	32	and	and	CCONJ
ajis02-2391	202	33	so	so	ADV
ajis02-2391	202	34	on	on	ADV
ajis02-2391	202	35	.	.	PUNCT
ajis02-2391	202	36	”	"	PUNCT
ajis02-2391	203	1	(	(	PUNCT
ajis02-2391	203	2	hp06	hp06	PROPN
ajis02-2391	203	3	)	)	PUNCT
ajis02-2391	203	4	task	task	NOUN
ajis02-2391	203	5	:	:	PUNCT
ajis02-2391	203	6	in	in	ADP
ajis02-2391	203	7	the	the	DET
ajis02-2391	203	8	local	local	ADJ
ajis02-2391	203	9	marketing	marketing	NOUN
ajis02-2391	203	10	and	and	CCONJ
ajis02-2391	203	11	contact	contact	NOUN
ajis02-2391	203	12	centre	centre	NOUN
ajis02-2391	203	13	departments	department	NOUN
ajis02-2391	203	14	,	,	PUNCT
ajis02-2391	203	15	a	a	DET
ajis02-2391	203	16	customer	customer	NOUN
ajis02-2391	203	17	-	-	PUNCT
ajis02-2391	203	18	centric	centric	ADJ
ajis02-2391	203	19	focus	focus	NOUN
ajis02-2391	203	20	was	be	AUX
ajis02-2391	203	21	adopted	adopt	VERB
ajis02-2391	203	22	by	by	ADP
ajis02-2391	203	23	focusing	focus	VERB
ajis02-2391	203	24	on	on	ADP
ajis02-2391	203	25	providing	provide	VERB
ajis02-2391	203	26	personalised	personalised	ADJ
ajis02-2391	203	27	services	service	NOUN
ajis02-2391	203	28	to	to	ADP
ajis02-2391	203	29	customers	customer	NOUN
ajis02-2391	203	30	in	in	ADP
ajis02-2391	203	31	order	order	NOUN
ajis02-2391	203	32	to	to	PART
ajis02-2391	203	33	increase	increase	VERB
ajis02-2391	203	34	customer	customer	NOUN
ajis02-2391	203	35	retention	retention	NOUN
ajis02-2391	203	36	and	and	CCONJ
ajis02-2391	203	37	acquisition	acquisition	NOUN
ajis02-2391	203	38	.	.	PUNCT
ajis02-2391	204	1	the	the	DET
ajis02-2391	204	2	local	local	ADJ
ajis02-2391	204	3	marketing	marketing	NOUN
ajis02-2391	204	4	staff	staff	NOUN
ajis02-2391	204	5	focused	focus	VERB
ajis02-2391	204	6	on	on	ADP
ajis02-2391	204	7	increasing	increase	VERB
ajis02-2391	204	8	revenues	revenue	NOUN
ajis02-2391	204	9	,	,	PUNCT
ajis02-2391	204	10	developing	develop	VERB
ajis02-2391	204	11	new	new	ADJ
ajis02-2391	204	12	products	product	NOUN
ajis02-2391	204	13	,	,	PUNCT
ajis02-2391	204	14	creating	create	VERB
ajis02-2391	204	15	campaigns	campaign	NOUN
ajis02-2391	204	16	,	,	PUNCT
ajis02-2391	204	17	marketing	marketing	NOUN
ajis02-2391	204	18	activities	activity	NOUN
ajis02-2391	204	19	,	,	PUNCT
ajis02-2391	204	20	and	and	CCONJ
ajis02-2391	204	21	maintaining	maintain	VERB
ajis02-2391	204	22	relationships	relationship	NOUN
ajis02-2391	204	23	with	with	ADP
ajis02-2391	204	24	customers	customer	NOUN
ajis02-2391	204	25	to	to	PART
ajis02-2391	204	26	enhance	enhance	VERB
ajis02-2391	204	27	customer	customer	NOUN
ajis02-2391	204	28	satisfaction	satisfaction	NOUN
ajis02-2391	204	29	.	.	PUNCT
ajis02-2391	205	1	however	however	ADV
ajis02-2391	205	2	,	,	PUNCT
ajis02-2391	205	3	the	the	DET
ajis02-2391	205	4	crm	crm	NOUN
ajis02-2391	205	5	system	system	NOUN
ajis02-2391	205	6	affected	affect	VERB
ajis02-2391	205	7	individuals	individual	NOUN
ajis02-2391	205	8	’	'	PUNCT
ajis02-2391	205	9	work	work	NOUN
ajis02-2391	205	10	performance	performance	NOUN
ajis02-2391	205	11	due	due	ADP
ajis02-2391	205	12	to	to	ADP
ajis02-2391	205	13	an	an	DET
ajis02-2391	205	14	increase	increase	NOUN
ajis02-2391	205	15	in	in	ADP
ajis02-2391	205	16	abandoned	abandon	VERB
ajis02-2391	205	17	calls	call	NOUN
ajis02-2391	205	18	in	in	ADP
ajis02-2391	205	19	the	the	DET
ajis02-2391	205	20	contact	contact	NOUN
ajis02-2391	205	21	centre	centre	PROPN
ajis02-2391	205	22	department	department	PROPN
ajis02-2391	205	23	.	.	PUNCT
ajis02-2391	206	1	the	the	DET
ajis02-2391	206	2	new	new	ADJ
ajis02-2391	206	3	requirement	requirement	NOUN
ajis02-2391	206	4	for	for	ADP
ajis02-2391	206	5	the	the	DET
ajis02-2391	206	6	contact	contact	NOUN
ajis02-2391	206	7	centre	centre	NOUN
ajis02-2391	206	8	staff	staff	NOUN
ajis02-2391	206	9	to	to	ADP
ajis02-2391	206	10	input	input	NOUN
ajis02-2391	206	11	customers	customer	NOUN
ajis02-2391	206	12	’	’	PART
ajis02-2391	206	13	information	information	NOUN
ajis02-2391	206	14	into	into	ADP
ajis02-2391	206	15	the	the	DET
ajis02-2391	206	16	crm	crm	NOUN
ajis02-2391	206	17	system	system	NOUN
ajis02-2391	206	18	could	could	AUX
ajis02-2391	206	19	be	be	AUX
ajis02-2391	206	20	considered	consider	VERB
ajis02-2391	206	21	as	as	ADP
ajis02-2391	206	22	a	a	DET
ajis02-2391	206	23	critical	critical	ADJ
ajis02-2391	206	24	event	event	NOUN
ajis02-2391	206	25	which	which	PRON
ajis02-2391	206	26	led	lead	VERB
ajis02-2391	206	27	to	to	ADP
ajis02-2391	206	28	the	the	DET
ajis02-2391	206	29	development	development	NOUN
ajis02-2391	206	30	of	of	ADP
ajis02-2391	206	31	a	a	DET
ajis02-2391	206	32	gap	gap	NOUN
ajis02-2391	206	33	between	between	ADP
ajis02-2391	206	34	task	task	NOUN
ajis02-2391	206	35	-	-	PUNCT
ajis02-2391	206	36	structure	structure	NOUN
ajis02-2391	206	37	components	component	NOUN
ajis02-2391	206	38	.	.	PUNCT
ajis02-2391	207	1	this	this	PRON
ajis02-2391	207	2	is	be	AUX
ajis02-2391	207	3	because	because	SCONJ
ajis02-2391	207	4	there	there	PRON
ajis02-2391	207	5	was	be	VERB
ajis02-2391	207	6	inadequate	inadequate	ADJ
ajis02-2391	207	7	staff	staff	NOUN
ajis02-2391	207	8	in	in	ADP
ajis02-2391	207	9	the	the	DET
ajis02-2391	207	10	contact	contact	NOUN
ajis02-2391	207	11	centre	centre	NOUN
ajis02-2391	207	12	to	to	PART
ajis02-2391	207	13	manage	manage	VERB
ajis02-2391	207	14	the	the	DET
ajis02-2391	207	15	workload	workload	NOUN
ajis02-2391	207	16	(	(	PUNCT
ajis02-2391	207	17	gap	gap	NOUN
ajis02-2391	207	18	)	)	PUNCT
ajis02-2391	207	19	.	.	PUNCT
ajis02-2391	208	1	previously	previously	ADV
ajis02-2391	208	2	,	,	PUNCT
ajis02-2391	208	3	contact	contact	NOUN
ajis02-2391	208	4	centre	centre	NOUN
ajis02-2391	208	5	staff	staff	NOUN
ajis02-2391	208	6	used	use	VERB
ajis02-2391	208	7	only	only	ADV
ajis02-2391	208	8	the	the	DET
ajis02-2391	208	9	trakcare	trakcare	NOUN
ajis02-2391	208	10	system	system	NOUN
ajis02-2391	208	11	.	.	PUNCT
ajis02-2391	209	1	after	after	SCONJ
ajis02-2391	209	2	crm	crm	PROPN
ajis02-2391	209	3	was	be	AUX
ajis02-2391	209	4	introduced	introduce	VERB
ajis02-2391	209	5	,	,	PUNCT
ajis02-2391	209	6	they	they	PRON
ajis02-2391	209	7	were	be	AUX
ajis02-2391	209	8	required	require	VERB
ajis02-2391	209	9	to	to	PART
ajis02-2391	209	10	use	use	VERB
ajis02-2391	209	11	both	both	DET
ajis02-2391	209	12	systems	system	NOUN
ajis02-2391	209	13	.	.	PUNCT
ajis02-2391	210	1	they	they	PRON
ajis02-2391	210	2	needed	need	VERB
ajis02-2391	210	3	to	to	PART
ajis02-2391	210	4	input	input	VERB
ajis02-2391	210	5	data	datum	NOUN
ajis02-2391	210	6	into	into	ADP
ajis02-2391	210	7	the	the	DET
ajis02-2391	210	8	trakcare	trakcare	NOUN
ajis02-2391	210	9	system	system	NOUN
ajis02-2391	210	10	as	as	ADV
ajis02-2391	210	11	well	well	ADV
ajis02-2391	210	12	as	as	ADP
ajis02-2391	210	13	the	the	DET
ajis02-2391	210	14	crm	crm	NOUN
ajis02-2391	210	15	system	system	NOUN
ajis02-2391	210	16	.	.	PUNCT
ajis02-2391	211	1	it	it	PRON
ajis02-2391	211	2	took	take	VERB
ajis02-2391	211	3	a	a	DET
ajis02-2391	211	4	minute	minute	NOUN
ajis02-2391	211	5	to	to	ADP
ajis02-2391	211	6	one	one	NUM
ajis02-2391	211	7	and	and	CCONJ
ajis02-2391	211	8	a	a	DET
ajis02-2391	211	9	half	half	NOUN
ajis02-2391	211	10	minutes	minute	NOUN
ajis02-2391	211	11	to	to	PART
ajis02-2391	211	12	complete	complete	VERB
ajis02-2391	211	13	data	datum	NOUN
ajis02-2391	211	14	entries	entry	NOUN
ajis02-2391	211	15	in	in	ADP
ajis02-2391	211	16	both	both	DET
ajis02-2391	211	17	systems	system	NOUN
ajis02-2391	211	18	.	.	PUNCT
ajis02-2391	212	1	to	to	PART
ajis02-2391	212	2	cope	cope	VERB
ajis02-2391	212	3	with	with	ADP
ajis02-2391	212	4	the	the	DET
ajis02-2391	212	5	increased	increase	VERB
ajis02-2391	212	6	data	data	NOUN
ajis02-2391	212	7	entry	entry	NOUN
ajis02-2391	212	8	demand	demand	NOUN
ajis02-2391	212	9	,	,	PUNCT
ajis02-2391	212	10	some	some	DET
ajis02-2391	212	11	users	user	NOUN
ajis02-2391	212	12	did	do	AUX
ajis02-2391	212	13	not	not	PART
ajis02-2391	212	14	complete	complete	VERB
ajis02-2391	212	15	all	all	DET
ajis02-2391	212	16	data	datum	NOUN
ajis02-2391	212	17	entries	entry	NOUN
ajis02-2391	212	18	.	.	PUNCT
ajis02-2391	213	1	during	during	ADP
ajis02-2391	213	2	the	the	DET
ajis02-2391	213	3	interview	interview	NOUN
ajis02-2391	213	4	period	period	NOUN
ajis02-2391	213	5	,	,	PUNCT
ajis02-2391	213	6	there	there	PRON
ajis02-2391	213	7	was	be	VERB
ajis02-2391	213	8	no	no	DET
ajis02-2391	213	9	further	further	ADJ
ajis02-2391	213	10	information	information	NOUN
ajis02-2391	213	11	on	on	ADP
ajis02-2391	213	12	whether	whether	SCONJ
ajis02-2391	213	13	this	this	DET
ajis02-2391	213	14	problem	problem	NOUN
ajis02-2391	213	15	had	have	AUX
ajis02-2391	213	16	been	be	AUX
ajis02-2391	213	17	resolved	resolve	VERB
ajis02-2391	213	18	or	or	CCONJ
ajis02-2391	213	19	not	not	PART
ajis02-2391	213	20	.	.	PUNCT
ajis02-2391	214	1	the	the	DET
ajis02-2391	214	2	head	head	NOUN
ajis02-2391	214	3	of	of	ADP
ajis02-2391	214	4	the	the	DET
ajis02-2391	214	5	contact	contact	NOUN
ajis02-2391	214	6	centre	centre	PROPN
ajis02-2391	214	7	department	department	PROPN
ajis02-2391	214	8	explained	explain	VERB
ajis02-2391	214	9	that	that	SCONJ
ajis02-2391	214	10	,	,	PUNCT
ajis02-2391	214	11	“	"	PUNCT
ajis02-2391	214	12	the	the	DET
ajis02-2391	214	13	crm	crm	NOUN
ajis02-2391	214	14	system	system	NOUN
ajis02-2391	214	15	affects	affect	VERB
ajis02-2391	214	16	kpis	kpis	PROPN
ajis02-2391	214	17	,	,	PUNCT
ajis02-2391	214	18	increases	increase	VERB
ajis02-2391	214	19	talk	talk	NOUN
ajis02-2391	214	20	time	time	NOUN
ajis02-2391	214	21	,	,	PUNCT
ajis02-2391	214	22	and	and	CCONJ
ajis02-2391	214	23	increases	increase	VERB
ajis02-2391	214	24	abandoned	abandon	VERB
ajis02-2391	214	25	calls	call	NOUN
ajis02-2391	214	26	.	.	PUNCT
ajis02-2391	215	1	therefore	therefore	ADV
ajis02-2391	215	2	,	,	PUNCT
ajis02-2391	215	3	we	we	PRON
ajis02-2391	215	4	avoid	avoid	VERB
ajis02-2391	215	5	some	some	DET
ajis02-2391	215	6	tasks	task	NOUN
ajis02-2391	215	7	such	such	ADJ
ajis02-2391	215	8	as	as	ADP
ajis02-2391	215	9	inputting	inputte	VERB
ajis02-2391	215	10	customer	customer	NOUN
ajis02-2391	215	11	data	datum	NOUN
ajis02-2391	215	12	into	into	ADP
ajis02-2391	215	13	the	the	DET
ajis02-2391	215	14	system	system	NOUN
ajis02-2391	215	15	.	.	PUNCT
ajis02-2391	215	16	”	"	PUNCT
ajis02-2391	216	1	(	(	PUNCT
ajis02-2391	216	2	hp10	hp10	PROPN
ajis02-2391	216	3	)	)	PUNCT
ajis02-2391	216	4	structure	structure	NOUN
ajis02-2391	216	5	:	:	PUNCT
ajis02-2391	216	6	data	datum	NOUN
ajis02-2391	216	7	integration	integration	NOUN
ajis02-2391	216	8	was	be	AUX
ajis02-2391	216	9	introduced	introduce	VERB
ajis02-2391	216	10	in	in	ADP
ajis02-2391	216	11	the	the	DET
ajis02-2391	216	12	local	local	ADJ
ajis02-2391	216	13	marketing	marketing	NOUN
ajis02-2391	216	14	department	department	NOUN
ajis02-2391	216	15	.	.	PUNCT
ajis02-2391	217	1	the	the	DET
ajis02-2391	217	2	crm	crm	PROPN
ajis02-2391	217	3	system	system	NOUN
ajis02-2391	217	4	became	become	VERB
ajis02-2391	217	5	an	an	DET
ajis02-2391	217	6	additional	additional	ADJ
ajis02-2391	217	7	work	work	NOUN
ajis02-2391	217	8	system	system	NOUN
ajis02-2391	217	9	used	use	VERB
ajis02-2391	217	10	to	to	PART
ajis02-2391	217	11	analyse	analyse	VERB
ajis02-2391	217	12	customer	customer	NOUN
ajis02-2391	217	13	information	information	NOUN
ajis02-2391	217	14	and	and	CCONJ
ajis02-2391	217	15	create	create	VERB
ajis02-2391	217	16	systematic	systematic	ADJ
ajis02-2391	217	17	campaigns	campaign	NOUN
ajis02-2391	217	18	.	.	PUNCT
ajis02-2391	218	1	work	work	NOUN
ajis02-2391	218	2	processes	process	NOUN
ajis02-2391	218	3	were	be	AUX
ajis02-2391	218	4	changed	change	VERB
ajis02-2391	218	5	to	to	PART
ajis02-2391	218	6	incorporate	incorporate	VERB
ajis02-2391	218	7	crm	crm	NOUN
ajis02-2391	218	8	as	as	ADP
ajis02-2391	218	9	a	a	DET
ajis02-2391	218	10	centralised	centralised	ADJ
ajis02-2391	218	11	database	database	NOUN
ajis02-2391	218	12	.	.	PUNCT
ajis02-2391	219	1	for	for	ADP
ajis02-2391	219	2	example	example	NOUN
ajis02-2391	219	3	,	,	PUNCT
ajis02-2391	219	4	contact	contact	NOUN
ajis02-2391	219	5	centre	centre	NOUN
ajis02-2391	219	6	staff	staff	NOUN
ajis02-2391	219	7	needed	need	VERB
ajis02-2391	219	8	to	to	PART
ajis02-2391	219	9	first	first	ADV
ajis02-2391	219	10	access	access	VERB
ajis02-2391	219	11	the	the	DET
ajis02-2391	219	12	crm	crm	NOUN
ajis02-2391	219	13	system	system	NOUN
ajis02-2391	219	14	prior	prior	ADV
ajis02-2391	219	15	to	to	ADP
ajis02-2391	219	16	other	other	ADJ
ajis02-2391	219	17	systems	system	NOUN
ajis02-2391	219	18	.	.	PUNCT
ajis02-2391	220	1	work	work	NOUN
ajis02-2391	220	2	routines	routine	NOUN
ajis02-2391	220	3	were	be	AUX
ajis02-2391	220	4	changed	change	VERB
ajis02-2391	220	5	by	by	ADP
ajis02-2391	220	6	adding	add	VERB
ajis02-2391	220	7	tasks	task	NOUN
ajis02-2391	220	8	that	that	SCONJ
ajis02-2391	220	9	users	user	NOUN
ajis02-2391	220	10	needed	need	VERB
ajis02-2391	220	11	to	to	PART
ajis02-2391	220	12	perform	perform	VERB
ajis02-2391	220	13	on	on	ADP
ajis02-2391	220	14	the	the	DET
ajis02-2391	220	15	crm	crm	NOUN
ajis02-2391	220	16	system	system	NOUN
ajis02-2391	220	17	.	.	PUNCT
ajis02-2391	221	1	for	for	ADP
ajis02-2391	221	2	example	example	NOUN
ajis02-2391	221	3	,	,	PUNCT
ajis02-2391	221	4	front	front	ADJ
ajis02-2391	221	5	office	office	NOUN
ajis02-2391	221	6	staff	staff	NOUN
ajis02-2391	221	7	needed	need	VERB
ajis02-2391	221	8	to	to	PART
ajis02-2391	221	9	check	check	VERB
ajis02-2391	221	10	customer	customer	NOUN
ajis02-2391	221	11	preferences	preference	NOUN
ajis02-2391	221	12	in	in	ADP
ajis02-2391	221	13	the	the	DET
ajis02-2391	221	14	crm	crm	NOUN
ajis02-2391	221	15	system	system	NOUN
ajis02-2391	221	16	to	to	PART
ajis02-2391	221	17	serve	serve	VERB
ajis02-2391	221	18	customers	customer	NOUN
ajis02-2391	221	19	’	'	PUNCT
ajis02-2391	221	20	needs	need	NOUN
ajis02-2391	221	21	.	.	PUNCT
ajis02-2391	222	1	the	the	DET
ajis02-2391	222	2	overseas	overseas	PROPN
ajis02-2391	222	3	marketing	marketing	NOUN
ajis02-2391	222	4	department	department	NOUN
ajis02-2391	222	5	used	use	VERB
ajis02-2391	222	6	the	the	DET
ajis02-2391	222	7	crm	crm	NOUN
ajis02-2391	222	8	system	system	NOUN
ajis02-2391	222	9	to	to	PART
ajis02-2391	222	10	respond	respond	VERB
ajis02-2391	222	11	to	to	ADP
ajis02-2391	222	12	customers	customer	NOUN
ajis02-2391	222	13	’	'	PUNCT
ajis02-2391	222	14	inquiries	inquiry	NOUN
ajis02-2391	222	15	by	by	ADP
ajis02-2391	222	16	using	use	VERB
ajis02-2391	222	17	a	a	DET
ajis02-2391	222	18	pre	pre	ADJ
ajis02-2391	222	19	-	-	ADJ
ajis02-2391	222	20	defined	define	VERB
ajis02-2391	222	21	response	response	NOUN
ajis02-2391	222	22	template	template	NOUN
ajis02-2391	222	23	and	and	CCONJ
ajis02-2391	222	24	generating	generate	VERB
ajis02-2391	222	25	a	a	DET
ajis02-2391	222	26	serial	serial	ADJ
ajis02-2391	222	27	number	number	NOUN
ajis02-2391	222	28	(	(	PUNCT
ajis02-2391	222	29	sr	sr	PROPN
ajis02-2391	222	30	number	number	PROPN
ajis02-2391	222	31	)	)	PUNCT
ajis02-2391	222	32	to	to	PART
ajis02-2391	222	33	manage	manage	VERB
ajis02-2391	222	34	email	email	NOUN
ajis02-2391	222	35	correspondence	correspondence	NOUN
ajis02-2391	222	36	.	.	PUNCT
ajis02-2391	223	1	previously	previously	ADV
ajis02-2391	223	2	,	,	PUNCT
ajis02-2391	223	3	they	they	PRON
ajis02-2391	223	4	used	use	VERB
ajis02-2391	223	5	microsoft	microsoft	PROPN
ajis02-2391	223	6	outlook	outlook	PROPN
ajis02-2391	223	7	to	to	PART
ajis02-2391	223	8	reply	reply	VERB
ajis02-2391	223	9	to	to	ADP
ajis02-2391	223	10	e	e	NOUN
ajis02-2391	223	11	-	-	NOUN
ajis02-2391	223	12	mails	mail	NOUN
ajis02-2391	223	13	and	and	CCONJ
ajis02-2391	223	14	manually	manually	ADV
ajis02-2391	223	15	tracked	track	VERB
ajis02-2391	223	16	records	record	NOUN
ajis02-2391	223	17	of	of	ADP
ajis02-2391	223	18	incoming	incoming	ADJ
ajis02-2391	223	19	e	e	NOUN
ajis02-2391	223	20	-	-	NOUN
ajis02-2391	223	21	mails	mail	NOUN
ajis02-2391	223	22	.	.	PUNCT
ajis02-2391	224	1	in	in	ADP
ajis02-2391	224	2	this	this	DET
ajis02-2391	224	3	case	case	NOUN
ajis02-2391	224	4	,	,	PUNCT
ajis02-2391	224	5	the	the	DET
ajis02-2391	224	6	new	new	ADJ
ajis02-2391	224	7	communication	communication	NOUN
ajis02-2391	224	8	tool	tool	NOUN
ajis02-2391	224	9	that	that	SCONJ
ajis02-2391	224	10	the	the	DET
ajis02-2391	224	11	overseas	overseas	ADJ
ajis02-2391	224	12	marketing	marketing	NOUN
ajis02-2391	224	13	department	department	NOUN
ajis02-2391	224	14	were	be	AUX
ajis02-2391	224	15	required	require	VERB
ajis02-2391	224	16	to	to	PART
ajis02-2391	224	17	use	use	VERB
ajis02-2391	224	18	is	be	AUX
ajis02-2391	224	19	a	a	DET
ajis02-2391	224	20	critical	critical	ADJ
ajis02-2391	224	21	event	event	NOUN
ajis02-2391	224	22	.	.	PUNCT
ajis02-2391	225	1	the	the	DET
ajis02-2391	225	2	team	team	NOUN
ajis02-2391	225	3	had	have	AUX
ajis02-2391	225	4	previously	previously	ADV
ajis02-2391	225	5	used	use	VERB
ajis02-2391	225	6	the	the	DET
ajis02-2391	225	7	outlook	outlook	NOUN
ajis02-2391	225	8	application	application	NOUN
ajis02-2391	225	9	,	,	PUNCT
ajis02-2391	225	10	which	which	PRON
ajis02-2391	225	11	was	be	AUX
ajis02-2391	225	12	now	now	ADV
ajis02-2391	225	13	superseded	supersede	VERB
ajis02-2391	225	14	by	by	ADP
ajis02-2391	225	15	the	the	DET
ajis02-2391	225	16	crm	crm	PROPN
ajis02-2391	225	17	system	system	NOUN
ajis02-2391	225	18	,	,	PUNCT
ajis02-2391	225	19	leading	lead	VERB
ajis02-2391	225	20	to	to	ADP
ajis02-2391	225	21	the	the	DET
ajis02-2391	225	22	development	development	NOUN
ajis02-2391	225	23	of	of	ADP
ajis02-2391	225	24	a	a	DET
ajis02-2391	225	25	gap	gap	NOUN
ajis02-2391	225	26	between	between	ADP
ajis02-2391	225	27	structure	structure	NOUN
ajis02-2391	225	28	-	-	PUNCT
ajis02-2391	225	29	task	task	NOUN
ajis02-2391	225	30	components	component	NOUN
ajis02-2391	225	31	.	.	PUNCT
ajis02-2391	226	1	users	user	NOUN
ajis02-2391	226	2	had	have	VERB
ajis02-2391	226	3	to	to	PART
ajis02-2391	226	4	spend	spend	VERB
ajis02-2391	226	5	additional	additional	ADJ
ajis02-2391	226	6	time	time	NOUN
ajis02-2391	226	7	to	to	PART
ajis02-2391	226	8	create	create	VERB
ajis02-2391	226	9	sr	sr	PROPN
ajis02-2391	226	10	numbers	number	NOUN
ajis02-2391	226	11	and	and	CCONJ
ajis02-2391	226	12	input	input	NOUN
ajis02-2391	226	13	data	datum	NOUN
ajis02-2391	226	14	(	(	PUNCT
ajis02-2391	226	15	gap	gap	NOUN
ajis02-2391	226	16	)	)	PUNCT
ajis02-2391	226	17	.	.	PUNCT
ajis02-2391	227	1	as	as	ADP
ajis02-2391	227	2	a	a	DET
ajis02-2391	227	3	result	result	NOUN
ajis02-2391	227	4	,	,	PUNCT
ajis02-2391	227	5	this	this	DET
ajis02-2391	227	6	event	event	NOUN
ajis02-2391	227	7	had	have	VERB
ajis02-2391	227	8	a	a	DET
ajis02-2391	227	9	negative	negative	ADJ
ajis02-2391	227	10	effect	effect	NOUN
ajis02-2391	227	11	on	on	ADP
ajis02-2391	227	12	kpis	kpis	PROPN
ajis02-2391	227	13	in	in	ADP
ajis02-2391	227	14	terms	term	NOUN
ajis02-2391	227	15	of	of	ADP
ajis02-2391	227	16	decreasing	decrease	VERB
ajis02-2391	227	17	numbers	number	NOUN
ajis02-2391	227	18	of	of	ADP
ajis02-2391	227	19	response	response	NOUN
ajis02-2391	227	20	e	e	NOUN
ajis02-2391	227	21	-	-	NOUN
ajis02-2391	227	22	mails	mail	NOUN
ajis02-2391	227	23	to	to	ADP
ajis02-2391	227	24	customers	customer	NOUN
ajis02-2391	227	25	.	.	PUNCT
ajis02-2391	228	1	in	in	ADP
ajis02-2391	228	2	other	other	ADJ
ajis02-2391	228	3	words	word	NOUN
ajis02-2391	228	4	,	,	PUNCT
ajis02-2391	228	5	the	the	DET
ajis02-2391	228	6	new	new	ADJ
ajis02-2391	228	7	crm	crm	NOUN
ajis02-2391	228	8	system	system	NOUN
ajis02-2391	228	9	completely	completely	ADV
ajis02-2391	228	10	changed	change	VERB
ajis02-2391	228	11	the	the	DET
ajis02-2391	228	12	email	email	NOUN
ajis02-2391	228	13	correspondence	correspondence	NOUN
ajis02-2391	228	14	team	team	NOUN
ajis02-2391	228	15	's	's	PART
ajis02-2391	228	16	work	work	NOUN
ajis02-2391	228	17	practices	practice	NOUN
ajis02-2391	228	18	.	.	PUNCT
ajis02-2391	229	1	one	one	NUM
ajis02-2391	229	2	of	of	ADP
ajis02-2391	229	3	the	the	DET
ajis02-2391	229	4	overseas	overseas	ADJ
ajis02-2391	229	5	marketing	marketing	NOUN
ajis02-2391	229	6	staff	staff	NOUN
ajis02-2391	229	7	explained	explain	VERB
ajis02-2391	229	8	that	that	SCONJ
ajis02-2391	229	9	,	,	PUNCT
ajis02-2391	229	10	“	"	PUNCT
ajis02-2391	229	11	prior	prior	ADV
ajis02-2391	229	12	to	to	ADP
ajis02-2391	229	13	the	the	DET
ajis02-2391	229	14	crm	crm	NOUN
ajis02-2391	229	15	system	system	NOUN
ajis02-2391	229	16	,	,	PUNCT
ajis02-2391	229	17	we	we	PRON
ajis02-2391	229	18	sent	send	VERB
ajis02-2391	229	19	approximate	approximate	ADJ
ajis02-2391	229	20	40	40	NUM
ajis02-2391	229	21	response	response	NOUN
ajis02-2391	229	22	e	e	NOUN
ajis02-2391	229	23	-	-	NOUN
ajis02-2391	229	24	mails	mail	NOUN
ajis02-2391	229	25	to	to	ADP
ajis02-2391	229	26	customers	customer	NOUN
ajis02-2391	229	27	a	a	DET
ajis02-2391	229	28	day	day	NOUN
ajis02-2391	229	29	.	.	PUNCT
ajis02-2391	230	1	after	after	SCONJ
ajis02-2391	230	2	crm	crm	PROPN
ajis02-2391	230	3	replaced	replace	VERB
ajis02-2391	230	4	microsoft	microsoft	PROPN
ajis02-2391	230	5	outlook	outlook	NOUN
ajis02-2391	230	6	,	,	PUNCT
ajis02-2391	230	7	it	it	PRON
ajis02-2391	230	8	increased	increase	VERB
ajis02-2391	230	9	our	our	PRON
ajis02-2391	230	10	workload	workload	NOUN
ajis02-2391	230	11	because	because	SCONJ
ajis02-2391	230	12	additional	additional	ADJ
ajis02-2391	230	13	work	work	NOUN
ajis02-2391	230	14	steps	step	NOUN
ajis02-2391	230	15	were	be	AUX
ajis02-2391	230	16	needed	need	VERB
ajis02-2391	230	17	in	in	ADP
ajis02-2391	230	18	the	the	DET
ajis02-2391	230	19	crm	crm	NOUN
ajis02-2391	230	20	system	system	NOUN
ajis02-2391	230	21	such	such	ADJ
ajis02-2391	230	22	as	as	ADP
ajis02-2391	230	23	creating	create	VERB
ajis02-2391	230	24	e	e	NOUN
ajis02-2391	230	25	-	-	NOUN
ajis02-2391	230	26	mail	mail	NOUN
ajis02-2391	230	27	templates	template	NOUN
ajis02-2391	230	28	and	and	CCONJ
ajis02-2391	230	29	generating	generate	VERB
ajis02-2391	230	30	serial	serial	ADJ
ajis02-2391	230	31	numbers	number	NOUN
ajis02-2391	230	32	.	.	PUNCT
ajis02-2391	231	1	the	the	DET
ajis02-2391	231	2	number	number	NOUN
ajis02-2391	231	3	of	of	ADP
ajis02-2391	231	4	e	e	NOUN
ajis02-2391	231	5	-	-	NOUN
ajis02-2391	231	6	mail	mail	NOUN
ajis02-2391	231	7	replies	reply	NOUN
ajis02-2391	231	8	was	be	AUX
ajis02-2391	231	9	now	now	ADV
ajis02-2391	231	10	halved	halve	VERB
ajis02-2391	231	11	.	.	PUNCT
ajis02-2391	231	12	”	"	PUNCT
ajis02-2391	232	1	(	(	PUNCT
ajis02-2391	232	2	hp04	hp04	PROPN
ajis02-2391	232	3	)	)	PUNCT
ajis02-2391	232	4	.	.	PUNCT
ajis02-2391	233	1	australasian	australasian	ADJ
ajis02-2391	233	2	journal	journal	NOUN
ajis02-2391	233	3	of	of	ADP
ajis02-2391	233	4	information	information	NOUN
ajis02-2391	233	5	systems	system	NOUN
ajis02-2391	233	6	techakriengkrai	techakriengkrai	VERB
ajis02-2391	233	7	,	,	PUNCT
ajis02-2391	233	8	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	233	9	&	&	CCONJ
ajis02-2391	233	10	tan	tan	PROPN
ajis02-2391	233	11	2021	2021	NUM
ajis02-2391	233	12	,	,	PUNCT
ajis02-2391	233	13	vol	vol	NOUN
ajis02-2391	233	14	25	25	NUM
ajis02-2391	233	15	,	,	PUNCT
ajis02-2391	233	16	research	research	NOUN
ajis02-2391	233	17	article	article	NOUN
ajis02-2391	233	18	post	post	ADJ
ajis02-2391	233	19	-	-	ADJ
ajis02-2391	233	20	adoptive	adoptive	ADJ
ajis02-2391	233	21	change	change	NOUN
ajis02-2391	233	22	of	of	ADP
ajis02-2391	233	23	enterprise	enterprise	NOUN
ajis02-2391	233	24	system	system	NOUN
ajis02-2391	233	25	implementations	implementation	NOUN
ajis02-2391	233	26	11	11	NUM
ajis02-2391	233	27	the	the	DET
ajis02-2391	233	28	contact	contact	NOUN
ajis02-2391	233	29	centre	centre	PROPN
ajis02-2391	233	30	department	department	PROPN
ajis02-2391	233	31	used	use	VERB
ajis02-2391	233	32	the	the	DET
ajis02-2391	233	33	crm	crm	NOUN
ajis02-2391	233	34	system	system	NOUN
ajis02-2391	233	35	as	as	ADP
ajis02-2391	233	36	the	the	DET
ajis02-2391	233	37	primary	primary	ADJ
ajis02-2391	233	38	system	system	NOUN
ajis02-2391	233	39	to	to	PART
ajis02-2391	233	40	identify	identify	VERB
ajis02-2391	233	41	and	and	CCONJ
ajis02-2391	233	42	recognise	recognise	VERB
ajis02-2391	233	43	customers	customer	NOUN
ajis02-2391	233	44	when	when	SCONJ
ajis02-2391	233	45	they	they	PRON
ajis02-2391	233	46	call	call	VERB
ajis02-2391	233	47	the	the	DET
ajis02-2391	233	48	hospital	hospital	NOUN
ajis02-2391	233	49	.	.	PUNCT
ajis02-2391	234	1	the	the	DET
ajis02-2391	234	2	introduction	introduction	NOUN
ajis02-2391	234	3	of	of	ADP
ajis02-2391	234	4	the	the	DET
ajis02-2391	234	5	crm	crm	NOUN
ajis02-2391	234	6	system	system	NOUN
ajis02-2391	234	7	created	create	VERB
ajis02-2391	234	8	additional	additional	ADJ
ajis02-2391	234	9	tasks	task	NOUN
ajis02-2391	234	10	in	in	ADP
ajis02-2391	234	11	terms	term	NOUN
ajis02-2391	234	12	of	of	ADP
ajis02-2391	234	13	inputting	inputte	VERB
ajis02-2391	234	14	and	and	CCONJ
ajis02-2391	234	15	updating	update	VERB
ajis02-2391	234	16	customer	customer	NOUN
ajis02-2391	234	17	information	information	NOUN
ajis02-2391	234	18	.	.	PUNCT
ajis02-2391	235	1	the	the	DET
ajis02-2391	235	2	head	head	NOUN
ajis02-2391	235	3	of	of	ADP
ajis02-2391	235	4	the	the	DET
ajis02-2391	235	5	contact	contact	NOUN
ajis02-2391	235	6	centre	centre	PROPN
ajis02-2391	235	7	department	department	PROPN
ajis02-2391	235	8	described	describe	VERB
ajis02-2391	235	9	that	that	SCONJ
ajis02-2391	235	10	,	,	PUNCT
ajis02-2391	235	11	“	"	PUNCT
ajis02-2391	235	12	previously	previously	ADV
ajis02-2391	235	13	,	,	PUNCT
ajis02-2391	235	14	i	i	PRON
ajis02-2391	235	15	used	use	VERB
ajis02-2391	235	16	only	only	ADV
ajis02-2391	235	17	the	the	DET
ajis02-2391	235	18	trakcare	trakcare	NOUN
ajis02-2391	235	19	system	system	NOUN
ajis02-2391	235	20	.	.	PUNCT
ajis02-2391	236	1	after	after	SCONJ
ajis02-2391	236	2	crm	crm	PROPN
ajis02-2391	236	3	was	be	AUX
ajis02-2391	236	4	introduced	introduce	VERB
ajis02-2391	236	5	,	,	PUNCT
ajis02-2391	236	6	i	i	PRON
ajis02-2391	236	7	must	must	AUX
ajis02-2391	236	8	use	use	VERB
ajis02-2391	236	9	both	both	DET
ajis02-2391	236	10	systems	system	NOUN
ajis02-2391	236	11	.	.	PUNCT
ajis02-2391	237	1	i	i	PRON
ajis02-2391	237	2	must	must	AUX
ajis02-2391	237	3	input	input	VERB
ajis02-2391	237	4	data	datum	NOUN
ajis02-2391	237	5	into	into	ADP
ajis02-2391	237	6	the	the	DET
ajis02-2391	237	7	trakcare	trakcare	NOUN
ajis02-2391	237	8	system	system	NOUN
ajis02-2391	237	9	and	and	CCONJ
ajis02-2391	237	10	then	then	ADV
ajis02-2391	237	11	,	,	PUNCT
ajis02-2391	237	12	i	i	PRON
ajis02-2391	237	13	must	must	AUX
ajis02-2391	237	14	also	also	ADV
ajis02-2391	237	15	input	input	VERB
ajis02-2391	237	16	data	datum	NOUN
ajis02-2391	237	17	into	into	ADP
ajis02-2391	237	18	the	the	DET
ajis02-2391	237	19	crm	crm	NOUN
ajis02-2391	237	20	system	system	NOUN
ajis02-2391	237	21	as	as	ADV
ajis02-2391	237	22	well	well	ADV
ajis02-2391	237	23	.	.	PUNCT
ajis02-2391	238	1	it	it	PRON
ajis02-2391	238	2	affects	affect	VERB
ajis02-2391	238	3	my	my	PRON
ajis02-2391	238	4	work	work	NOUN
ajis02-2391	238	5	performance	performance	NOUN
ajis02-2391	238	6	.	.	PUNCT
ajis02-2391	239	1	it	it	PRON
ajis02-2391	239	2	takes	take	VERB
ajis02-2391	239	3	a	a	DET
ajis02-2391	239	4	minute	minute	NOUN
ajis02-2391	239	5	to	to	ADP
ajis02-2391	239	6	one	one	NUM
ajis02-2391	239	7	and	and	CCONJ
ajis02-2391	239	8	a	a	DET
ajis02-2391	239	9	half	half	NOUN
ajis02-2391	239	10	minutes	minute	NOUN
ajis02-2391	239	11	to	to	PART
ajis02-2391	239	12	complete	complete	VERB
ajis02-2391	239	13	all	all	DET
ajis02-2391	239	14	these	these	PRON
ajis02-2391	239	15	.	.	PUNCT
ajis02-2391	239	16	”	"	PUNCT
ajis02-2391	240	1	(	(	PUNCT
ajis02-2391	240	2	hp10	hp10	PROPN
ajis02-2391	240	3	)	)	PUNCT
ajis02-2391	240	4	technology	technology	NOUN
ajis02-2391	240	5	:	:	PUNCT
ajis02-2391	240	6	in	in	ADP
ajis02-2391	240	7	the	the	DET
ajis02-2391	240	8	local	local	ADJ
ajis02-2391	240	9	marketing	marketing	NOUN
ajis02-2391	240	10	department	department	NOUN
ajis02-2391	240	11	,	,	PUNCT
ajis02-2391	240	12	the	the	DET
ajis02-2391	240	13	crm	crm	PROPN
ajis02-2391	240	14	business	business	NOUN
ajis02-2391	240	15	intelligence	intelligence	NOUN
ajis02-2391	240	16	tool	tool	NOUN
ajis02-2391	240	17	was	be	AUX
ajis02-2391	240	18	used	use	VERB
ajis02-2391	240	19	to	to	PART
ajis02-2391	240	20	gather	gather	VERB
ajis02-2391	240	21	,	,	PUNCT
ajis02-2391	240	22	store	store	NOUN
ajis02-2391	240	23	,	,	PUNCT
ajis02-2391	240	24	analyse	analyse	NOUN
ajis02-2391	240	25	,	,	PUNCT
ajis02-2391	240	26	and	and	CCONJ
ajis02-2391	240	27	access	access	NOUN
ajis02-2391	240	28	customer	customer	NOUN
ajis02-2391	240	29	data	datum	NOUN
ajis02-2391	240	30	.	.	PUNCT
ajis02-2391	241	1	users	user	NOUN
ajis02-2391	241	2	were	be	AUX
ajis02-2391	241	3	able	able	ADJ
ajis02-2391	241	4	to	to	PART
ajis02-2391	241	5	access	access	VERB
ajis02-2391	241	6	customers	customer	NOUN
ajis02-2391	241	7	’	'	PUNCT
ajis02-2391	241	8	database	database	NOUN
ajis02-2391	241	9	without	without	ADP
ajis02-2391	241	10	the	the	DET
ajis02-2391	241	11	need	need	NOUN
ajis02-2391	241	12	to	to	PART
ajis02-2391	241	13	ask	ask	VERB
ajis02-2391	241	14	for	for	ADP
ajis02-2391	241	15	data	datum	NOUN
ajis02-2391	241	16	from	from	ADP
ajis02-2391	241	17	the	the	DET
ajis02-2391	241	18	it	it	PROPN
ajis02-2391	241	19	department	department	NOUN
ajis02-2391	241	20	.	.	PUNCT
ajis02-2391	242	1	in	in	ADP
ajis02-2391	242	2	the	the	DET
ajis02-2391	242	3	overseas	overseas	ADJ
ajis02-2391	242	4	marketing	marketing	NOUN
ajis02-2391	242	5	department	department	NOUN
ajis02-2391	242	6	,	,	PUNCT
ajis02-2391	242	7	the	the	DET
ajis02-2391	242	8	crm	crm	NOUN
ajis02-2391	242	9	system	system	NOUN
ajis02-2391	242	10	completely	completely	ADV
ajis02-2391	242	11	replaced	replace	VERB
ajis02-2391	242	12	the	the	DET
ajis02-2391	242	13	previous	previous	ADJ
ajis02-2391	242	14	systems	system	NOUN
ajis02-2391	242	15	used	use	VERB
ajis02-2391	242	16	to	to	PART
ajis02-2391	242	17	support	support	VERB
ajis02-2391	242	18	customer	customer	NOUN
ajis02-2391	242	19	enquiry	enquiry	NOUN
ajis02-2391	242	20	(	(	PUNCT
ajis02-2391	242	21	lotus	lotus	PROPN
ajis02-2391	242	22	notes	note	NOUN
ajis02-2391	242	23	and	and	CCONJ
ajis02-2391	242	24	microsoft	microsoft	PROPN
ajis02-2391	242	25	outlook	outlook	PROPN
ajis02-2391	242	26	)	)	PUNCT
ajis02-2391	242	27	.	.	PUNCT
ajis02-2391	243	1	in	in	ADP
ajis02-2391	243	2	the	the	DET
ajis02-2391	243	3	contact	contact	NOUN
ajis02-2391	243	4	centre	centre	PROPN
ajis02-2391	243	5	department	department	PROPN
ajis02-2391	243	6	,	,	PUNCT
ajis02-2391	243	7	the	the	DET
ajis02-2391	243	8	staff	staff	NOUN
ajis02-2391	243	9	admitted	admit	VERB
ajis02-2391	243	10	that	that	SCONJ
ajis02-2391	243	11	it	it	PRON
ajis02-2391	243	12	was	be	AUX
ajis02-2391	243	13	more	more	ADV
ajis02-2391	243	14	convenient	convenient	ADJ
ajis02-2391	243	15	to	to	PART
ajis02-2391	243	16	use	use	VERB
ajis02-2391	243	17	the	the	DET
ajis02-2391	243	18	crm	crm	NOUN
ajis02-2391	243	19	system	system	NOUN
ajis02-2391	243	20	to	to	PART
ajis02-2391	243	21	find	find	VERB
ajis02-2391	243	22	information	information	NOUN
ajis02-2391	243	23	rather	rather	ADV
ajis02-2391	243	24	than	than	ADP
ajis02-2391	243	25	using	use	VERB
ajis02-2391	243	26	several	several	ADJ
ajis02-2391	243	27	systems	system	NOUN
ajis02-2391	243	28	as	as	ADP
ajis02-2391	243	29	before	before	ADV
ajis02-2391	243	30	.	.	PUNCT
ajis02-2391	244	1	critical	critical	ADJ
ajis02-2391	244	2	events	event	NOUN
ajis02-2391	244	3	gaps	gap	NOUN
ajis02-2391	244	4	between	between	ADP
ajis02-2391	244	5	components	component	NOUN
ajis02-2391	244	6	response	response	NOUN
ajis02-2391	244	7	to	to	ADP
ajis02-2391	244	8	gaps	gap	VERB
ajis02-2391	244	9	outcomes	outcome	NOUN
ajis02-2391	244	10	requirement	requirement	NOUN
ajis02-2391	244	11	to	to	AUX
ajis02-2391	244	12	input	input	VERB
ajis02-2391	244	13	customer	customer	NOUN
ajis02-2391	244	14	information	information	NOUN
ajis02-2391	244	15	contact	contact	NOUN
ajis02-2391	244	16	centre	centre	NOUN
ajis02-2391	244	17	officers	officer	NOUN
ajis02-2391	244	18	were	be	AUX
ajis02-2391	244	19	required	require	VERB
ajis02-2391	244	20	to	to	AUX
ajis02-2391	244	21	input	input	VERB
ajis02-2391	244	22	customer	customer	NOUN
ajis02-2391	244	23	data	datum	NOUN
ajis02-2391	244	24	into	into	ADP
ajis02-2391	244	25	the	the	DET
ajis02-2391	244	26	crm	crm	NOUN
ajis02-2391	244	27	system	system	NOUN
ajis02-2391	244	28	.	.	PUNCT
ajis02-2391	245	1	task	task	NOUN
ajis02-2391	245	2	-	-	PUNCT
ajis02-2391	245	3	structure	structure	NOUN
ajis02-2391	245	4	the	the	DET
ajis02-2391	245	5	existing	exist	VERB
ajis02-2391	245	6	number	number	NOUN
ajis02-2391	245	7	of	of	ADP
ajis02-2391	245	8	contact	contact	NOUN
ajis02-2391	245	9	centre	centre	NOUN
ajis02-2391	245	10	staff	staff	NOUN
ajis02-2391	245	11	was	be	AUX
ajis02-2391	245	12	inadequate	inadequate	ADJ
ajis02-2391	245	13	to	to	PART
ajis02-2391	245	14	support	support	VERB
ajis02-2391	245	15	the	the	DET
ajis02-2391	245	16	task	task	NOUN
ajis02-2391	245	17	at	at	ADP
ajis02-2391	245	18	the	the	DET
ajis02-2391	245	19	initial	initial	ADJ
ajis02-2391	245	20	stage	stage	NOUN
ajis02-2391	245	21	of	of	ADP
ajis02-2391	245	22	post	post	NOUN
ajis02-2391	245	23	-	-	NOUN
ajis02-2391	245	24	adoption	adoption	NOUN
ajis02-2391	245	25	.	.	PUNCT
ajis02-2391	246	1	n	n	CCONJ
ajis02-2391	246	2	/	/	SYM
ajis02-2391	246	3	a	a	PRON
ajis02-2391	246	4	some	some	DET
ajis02-2391	246	5	users	user	NOUN
ajis02-2391	246	6	minimally	minimally	ADV
ajis02-2391	246	7	used	use	VERB
ajis02-2391	246	8	some	some	DET
ajis02-2391	246	9	features	feature	NOUN
ajis02-2391	246	10	to	to	PART
ajis02-2391	246	11	finish	finish	VERB
ajis02-2391	246	12	work	work	NOUN
ajis02-2391	246	13	on	on	ADP
ajis02-2391	246	14	time	time	NOUN
ajis02-2391	246	15	.	.	PUNCT
ajis02-2391	247	1	since	since	SCONJ
ajis02-2391	247	2	the	the	DET
ajis02-2391	247	3	organisation	organisation	NOUN
ajis02-2391	247	4	did	do	AUX
ajis02-2391	247	5	not	not	PART
ajis02-2391	247	6	attempt	attempt	VERB
ajis02-2391	247	7	to	to	PART
ajis02-2391	247	8	mitigate	mitigate	VERB
ajis02-2391	247	9	the	the	DET
ajis02-2391	247	10	problem	problem	NOUN
ajis02-2391	247	11	,	,	PUNCT
ajis02-2391	247	12	the	the	DET
ajis02-2391	247	13	gap	gap	NOUN
ajis02-2391	247	14	between	between	ADP
ajis02-2391	247	15	task	task	NOUN
ajis02-2391	247	16	and	and	CCONJ
ajis02-2391	247	17	structure	structure	NOUN
ajis02-2391	247	18	persisted	persist	VERB
ajis02-2391	247	19	.	.	PUNCT
ajis02-2391	248	1	replacement	replacement	NOUN
ajis02-2391	248	2	of	of	ADP
ajis02-2391	248	3	new	new	ADJ
ajis02-2391	248	4	communication	communication	NOUN
ajis02-2391	248	5	tool	tool	NOUN
ajis02-2391	248	6	the	the	DET
ajis02-2391	248	7	e	e	NOUN
ajis02-2391	248	8	-	-	NOUN
ajis02-2391	248	9	mail	mail	NOUN
ajis02-2391	248	10	correspondence	correspondence	NOUN
ajis02-2391	248	11	team	team	NOUN
ajis02-2391	248	12	had	have	AUX
ajis02-2391	248	13	previously	previously	ADV
ajis02-2391	248	14	used	use	VERB
ajis02-2391	248	15	the	the	DET
ajis02-2391	248	16	outlook	outlook	NOUN
ajis02-2391	248	17	application	application	NOUN
ajis02-2391	248	18	,	,	PUNCT
ajis02-2391	248	19	which	which	PRON
ajis02-2391	248	20	was	be	AUX
ajis02-2391	248	21	now	now	ADV
ajis02-2391	248	22	superseded	supersede	VERB
ajis02-2391	248	23	by	by	ADP
ajis02-2391	248	24	the	the	DET
ajis02-2391	248	25	crm	crm	PROPN
ajis02-2391	248	26	system	system	NOUN
ajis02-2391	248	27	.	.	PUNCT
ajis02-2391	249	1	structure	structure	NOUN
ajis02-2391	249	2	-	-	PUNCT
ajis02-2391	249	3	task	task	NOUN
ajis02-2391	249	4	the	the	DET
ajis02-2391	249	5	existing	exist	VERB
ajis02-2391	249	6	workflow	workflow	NOUN
ajis02-2391	249	7	was	be	AUX
ajis02-2391	249	8	affected	affect	VERB
ajis02-2391	249	9	,	,	PUNCT
ajis02-2391	249	10	and	and	CCONJ
ajis02-2391	249	11	the	the	DET
ajis02-2391	249	12	work	work	NOUN
ajis02-2391	249	13	tasks	task	NOUN
ajis02-2391	249	14	were	be	AUX
ajis02-2391	249	15	added	add	VERB
ajis02-2391	249	16	.	.	PUNCT
ajis02-2391	250	1	after	after	ADP
ajis02-2391	250	2	crm	crm	PROPN
ajis02-2391	250	3	implementation	implementation	NOUN
ajis02-2391	250	4	,	,	PUNCT
ajis02-2391	250	5	users	user	NOUN
ajis02-2391	250	6	had	have	VERB
ajis02-2391	250	7	to	to	PART
ajis02-2391	250	8	spend	spend	VERB
ajis02-2391	250	9	additional	additional	ADJ
ajis02-2391	250	10	time	time	NOUN
ajis02-2391	250	11	to	to	PART
ajis02-2391	250	12	create	create	VERB
ajis02-2391	250	13	sr	sr	PROPN
ajis02-2391	250	14	numbers	number	NOUN
ajis02-2391	250	15	and	and	CCONJ
ajis02-2391	250	16	input	input	NOUN
ajis02-2391	250	17	data	datum	NOUN
ajis02-2391	250	18	.	.	PUNCT
ajis02-2391	251	1	n	n	CCONJ
ajis02-2391	251	2	/	/	SYM
ajis02-2391	251	3	a	a	PRON
ajis02-2391	251	4	this	this	DET
ajis02-2391	251	5	event	event	NOUN
ajis02-2391	251	6	led	lead	VERB
ajis02-2391	251	7	to	to	ADP
ajis02-2391	251	8	a	a	DET
ajis02-2391	251	9	negative	negative	ADJ
ajis02-2391	251	10	effect	effect	NOUN
ajis02-2391	251	11	on	on	ADP
ajis02-2391	251	12	kpis	kpis	PROPN
ajis02-2391	251	13	in	in	ADP
ajis02-2391	251	14	terms	term	NOUN
ajis02-2391	251	15	of	of	ADP
ajis02-2391	251	16	decreasing	decrease	VERB
ajis02-2391	251	17	the	the	DET
ajis02-2391	251	18	numbers	number	NOUN
ajis02-2391	251	19	of	of	ADP
ajis02-2391	251	20	response	response	NOUN
ajis02-2391	251	21	e	e	NOUN
ajis02-2391	251	22	-	-	NOUN
ajis02-2391	251	23	mails	mail	NOUN
ajis02-2391	251	24	to	to	ADP
ajis02-2391	251	25	customers	customer	NOUN
ajis02-2391	251	26	.	.	PUNCT
ajis02-2391	252	1	since	since	SCONJ
ajis02-2391	252	2	the	the	DET
ajis02-2391	252	3	organisation	organisation	NOUN
ajis02-2391	252	4	did	do	AUX
ajis02-2391	252	5	not	not	PART
ajis02-2391	252	6	attempt	attempt	VERB
ajis02-2391	252	7	to	to	PART
ajis02-2391	252	8	mitigate	mitigate	VERB
ajis02-2391	252	9	the	the	DET
ajis02-2391	252	10	problem	problem	NOUN
ajis02-2391	252	11	,	,	PUNCT
ajis02-2391	252	12	the	the	DET
ajis02-2391	252	13	gap	gap	NOUN
ajis02-2391	252	14	between	between	ADP
ajis02-2391	252	15	structure	structure	NOUN
ajis02-2391	252	16	and	and	CCONJ
ajis02-2391	252	17	task	task	NOUN
ajis02-2391	252	18	persisted	persist	VERB
ajis02-2391	252	19	.	.	PUNCT
ajis02-2391	253	1	slow	slow	ADJ
ajis02-2391	253	2	connection	connection	NOUN
ajis02-2391	253	3	to	to	ADP
ajis02-2391	253	4	crm	crm	PROPN
ajis02-2391	253	5	server	server	VERB
ajis02-2391	253	6	the	the	DET
ajis02-2391	253	7	location	location	NOUN
ajis02-2391	253	8	of	of	ADP
ajis02-2391	253	9	the	the	DET
ajis02-2391	253	10	crm	crm	PROPN
ajis02-2391	253	11	system	system	NOUN
ajis02-2391	253	12	server	server	NOUN
ajis02-2391	253	13	slowed	slow	VERB
ajis02-2391	253	14	down	down	ADP
ajis02-2391	253	15	access	access	NOUN
ajis02-2391	253	16	to	to	ADP
ajis02-2391	253	17	the	the	DET
ajis02-2391	253	18	database	database	NOUN
ajis02-2391	253	19	.	.	PUNCT
ajis02-2391	254	1	furthermore	furthermore	ADV
ajis02-2391	254	2	,	,	PUNCT
ajis02-2391	254	3	the	the	DET
ajis02-2391	254	4	crm	crm	PROPN
ajis02-2391	254	5	server	server	NOUN
ajis02-2391	254	6	and	and	CCONJ
ajis02-2391	254	7	the	the	DET
ajis02-2391	254	8	hospital	hospital	NOUN
ajis02-2391	254	9	information	information	NOUN
ajis02-2391	254	10	system	system	NOUN
ajis02-2391	254	11	(	(	PUNCT
ajis02-2391	254	12	his	his	PRON
ajis02-2391	254	13	)	)	PUNCT
ajis02-2391	254	14	server	server	NOUN
ajis02-2391	254	15	were	be	AUX
ajis02-2391	254	16	not	not	PART
ajis02-2391	254	17	located	locate	VERB
ajis02-2391	254	18	in	in	ADP
ajis02-2391	254	19	the	the	DET
ajis02-2391	254	20	same	same	ADJ
ajis02-2391	254	21	place	place	NOUN
ajis02-2391	254	22	.	.	PUNCT
ajis02-2391	255	1	technology	technology	NOUN
ajis02-2391	255	2	-	-	PUNCT
ajis02-2391	255	3	task	task	NOUN
ajis02-2391	255	4	it	it	PRON
ajis02-2391	255	5	led	lead	VERB
ajis02-2391	255	6	to	to	ADP
ajis02-2391	255	7	a	a	DET
ajis02-2391	255	8	slow	slow	ADJ
ajis02-2391	255	9	crm	crm	NOUN
ajis02-2391	255	10	server	server	NOUN
ajis02-2391	255	11	response	response	NOUN
ajis02-2391	255	12	.	.	PUNCT
ajis02-2391	256	1	in	in	ADP
ajis02-2391	256	2	addition	addition	NOUN
ajis02-2391	256	3	,	,	PUNCT
ajis02-2391	256	4	it	it	PRON
ajis02-2391	256	5	took	take	VERB
ajis02-2391	256	6	longer	long	ADV
ajis02-2391	256	7	to	to	PART
ajis02-2391	256	8	synchronise	synchronise	VERB
ajis02-2391	256	9	data	datum	NOUN
ajis02-2391	256	10	between	between	ADP
ajis02-2391	256	11	the	the	DET
ajis02-2391	256	12	his	his	PRON
ajis02-2391	256	13	system	system	NOUN
ajis02-2391	256	14	and	and	CCONJ
ajis02-2391	256	15	the	the	DET
ajis02-2391	256	16	crm	crm	NOUN
ajis02-2391	256	17	system	system	NOUN
ajis02-2391	256	18	.	.	PUNCT
ajis02-2391	257	1	the	the	DET
ajis02-2391	257	2	data	datum	NOUN
ajis02-2391	257	3	was	be	AUX
ajis02-2391	257	4	updated	update	VERB
ajis02-2391	257	5	daily	daily	ADV
ajis02-2391	257	6	,	,	PUNCT
ajis02-2391	257	7	not	not	PART
ajis02-2391	257	8	in	in	ADP
ajis02-2391	257	9	real	real	ADJ
ajis02-2391	257	10	-	-	PUNCT
ajis02-2391	257	11	time	time	NOUN
ajis02-2391	257	12	.	.	PUNCT
ajis02-2391	258	1	n	n	CCONJ
ajis02-2391	258	2	/	/	SYM
ajis02-2391	258	3	a	a	PRON
ajis02-2391	258	4	this	this	DET
ajis02-2391	258	5	event	event	NOUN
ajis02-2391	258	6	affected	affect	VERB
ajis02-2391	258	7	work	work	NOUN
ajis02-2391	258	8	performance	performance	NOUN
ajis02-2391	258	9	in	in	ADP
ajis02-2391	258	10	terms	term	NOUN
ajis02-2391	258	11	of	of	ADP
ajis02-2391	258	12	increased	increase	VERB
ajis02-2391	258	13	time	time	NOUN
ajis02-2391	258	14	needed	need	VERB
ajis02-2391	258	15	to	to	PART
ajis02-2391	258	16	finish	finish	VERB
ajis02-2391	258	17	tasks	task	NOUN
ajis02-2391	258	18	.	.	PUNCT
ajis02-2391	259	1	since	since	SCONJ
ajis02-2391	259	2	the	the	DET
ajis02-2391	259	3	organisation	organisation	NOUN
ajis02-2391	259	4	did	do	AUX
ajis02-2391	259	5	not	not	PART
ajis02-2391	259	6	attempt	attempt	VERB
ajis02-2391	259	7	to	to	PART
ajis02-2391	259	8	mitigate	mitigate	VERB
ajis02-2391	259	9	the	the	DET
ajis02-2391	259	10	problem	problem	NOUN
ajis02-2391	259	11	,	,	PUNCT
ajis02-2391	259	12	the	the	DET
ajis02-2391	259	13	gap	gap	NOUN
ajis02-2391	259	14	between	between	ADP
ajis02-2391	259	15	technology	technology	NOUN
ajis02-2391	259	16	and	and	CCONJ
ajis02-2391	259	17	task	task	NOUN
ajis02-2391	259	18	persisted	persist	VERB
ajis02-2391	259	19	.	.	PUNCT
ajis02-2391	260	1	table	table	NOUN
ajis02-2391	260	2	3	3	NUM
ajis02-2391	260	3	.	.	PUNCT
ajis02-2391	261	1	summary	summary	NOUN
ajis02-2391	261	2	of	of	ADP
ajis02-2391	261	3	the	the	DET
ajis02-2391	261	4	critical	critical	ADJ
ajis02-2391	261	5	events	event	NOUN
ajis02-2391	261	6	,	,	PUNCT
ajis02-2391	261	7	gaps	gap	NOUN
ajis02-2391	261	8	,	,	PUNCT
ajis02-2391	261	9	responses	response	NOUN
ajis02-2391	261	10	and	and	CCONJ
ajis02-2391	261	11	outcomes	outcome	NOUN
ajis02-2391	261	12	in	in	ADP
ajis02-2391	261	13	the	the	DET
ajis02-2391	261	14	hp	hp	PROPN
ajis02-2391	261	15	organisation	organisation	NOUN
ajis02-2391	261	16	however	however	ADV
ajis02-2391	261	17	,	,	PUNCT
ajis02-2391	261	18	users	user	NOUN
ajis02-2391	261	19	experienced	experience	VERB
ajis02-2391	261	20	some	some	DET
ajis02-2391	261	21	problems	problem	NOUN
ajis02-2391	261	22	in	in	ADP
ajis02-2391	261	23	their	their	PRON
ajis02-2391	261	24	use	use	NOUN
ajis02-2391	261	25	of	of	ADP
ajis02-2391	261	26	the	the	DET
ajis02-2391	261	27	crm	crm	NOUN
ajis02-2391	261	28	system	system	NOUN
ajis02-2391	261	29	.	.	PUNCT
ajis02-2391	262	1	the	the	DET
ajis02-2391	262	2	crm	crm	PROPN
ajis02-2391	262	3	system	system	NOUN
ajis02-2391	262	4	server	server	NOUN
ajis02-2391	262	5	was	be	AUX
ajis02-2391	262	6	physically	physically	ADV
ajis02-2391	262	7	located	locate	VERB
ajis02-2391	262	8	far	far	ADV
ajis02-2391	262	9	away	away	ADV
ajis02-2391	262	10	from	from	ADP
ajis02-2391	262	11	the	the	DET
ajis02-2391	262	12	users	user	NOUN
ajis02-2391	262	13	.	.	PUNCT
ajis02-2391	263	1	the	the	DET
ajis02-2391	263	2	physical	physical	ADJ
ajis02-2391	263	3	distance	distance	NOUN
ajis02-2391	263	4	of	of	ADP
ajis02-2391	263	5	the	the	DET
ajis02-2391	263	6	crm	crm	NOUN
ajis02-2391	263	7	system	system	NOUN
ajis02-2391	263	8	server	server	NOUN
ajis02-2391	263	9	in	in	ADP
ajis02-2391	263	10	particular	particular	ADJ
ajis02-2391	263	11	could	could	AUX
ajis02-2391	263	12	be	be	AUX
ajis02-2391	263	13	considered	consider	VERB
ajis02-2391	263	14	as	as	ADP
ajis02-2391	263	15	a	a	DET
ajis02-2391	263	16	critical	critical	ADJ
ajis02-2391	263	17	event	event	NOUN
ajis02-2391	263	18	,	,	PUNCT
ajis02-2391	263	19	which	which	PRON
ajis02-2391	263	20	led	lead	VERB
ajis02-2391	263	21	to	to	ADP
ajis02-2391	263	22	the	the	DET
ajis02-2391	263	23	generation	generation	NOUN
ajis02-2391	263	24	of	of	ADP
ajis02-2391	263	25	a	a	DET
ajis02-2391	263	26	gap	gap	NOUN
ajis02-2391	263	27	between	between	ADP
ajis02-2391	263	28	technology	technology	NOUN
ajis02-2391	263	29	-	-	PUNCT
ajis02-2391	263	30	task	task	NOUN
ajis02-2391	263	31	components	component	NOUN
ajis02-2391	263	32	and	and	CCONJ
ajis02-2391	263	33	the	the	DET
ajis02-2391	263	34	slow	slow	ADJ
ajis02-2391	263	35	crm	crm	PROPN
ajis02-2391	263	36	server	server	NOUN
ajis02-2391	263	37	response	response	NOUN
ajis02-2391	263	38	(	(	PUNCT
ajis02-2391	263	39	gap	gap	NOUN
ajis02-2391	263	40	)	)	PUNCT
ajis02-2391	263	41	.	.	PUNCT
ajis02-2391	264	1	this	this	DET
ajis02-2391	264	2	australasian	australasian	ADJ
ajis02-2391	264	3	journal	journal	NOUN
ajis02-2391	264	4	of	of	ADP
ajis02-2391	264	5	information	information	NOUN
ajis02-2391	264	6	systems	system	NOUN
ajis02-2391	264	7	techakriengkrai	techakriengkrai	VERB
ajis02-2391	264	8	,	,	PUNCT
ajis02-2391	264	9	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	264	10	&	&	CCONJ
ajis02-2391	264	11	tan	tan	PROPN
ajis02-2391	264	12	2021	2021	NUM
ajis02-2391	264	13	,	,	PUNCT
ajis02-2391	264	14	vol	vol	NOUN
ajis02-2391	264	15	25	25	NUM
ajis02-2391	264	16	,	,	PUNCT
ajis02-2391	264	17	research	research	NOUN
ajis02-2391	264	18	article	article	NOUN
ajis02-2391	264	19	post	post	ADJ
ajis02-2391	264	20	-	-	ADJ
ajis02-2391	264	21	adoptive	adoptive	ADJ
ajis02-2391	264	22	change	change	NOUN
ajis02-2391	264	23	of	of	ADP
ajis02-2391	264	24	enterprise	enterprise	NOUN
ajis02-2391	264	25	system	system	NOUN
ajis02-2391	264	26	implementations	implementation	NOUN
ajis02-2391	264	27	12	12	NUM
ajis02-2391	264	28	event	event	NOUN
ajis02-2391	264	29	led	lead	VERB
ajis02-2391	264	30	to	to	ADP
ajis02-2391	264	31	negative	negative	ADJ
ajis02-2391	264	32	impacts	impact	NOUN
ajis02-2391	264	33	on	on	ADP
ajis02-2391	264	34	work	work	NOUN
ajis02-2391	264	35	performance	performance	NOUN
ajis02-2391	264	36	in	in	ADP
ajis02-2391	264	37	terms	term	NOUN
ajis02-2391	264	38	of	of	ADP
ajis02-2391	264	39	increased	increase	VERB
ajis02-2391	264	40	time	time	NOUN
ajis02-2391	264	41	needed	need	VERB
ajis02-2391	264	42	to	to	PART
ajis02-2391	264	43	finish	finish	VERB
ajis02-2391	264	44	tasks	task	NOUN
ajis02-2391	264	45	.	.	PUNCT
ajis02-2391	265	1	the	the	DET
ajis02-2391	265	2	executive	executive	ADJ
ajis02-2391	265	3	office	office	NOUN
ajis02-2391	265	4	manager	manager	NOUN
ajis02-2391	265	5	explained	explain	VERB
ajis02-2391	265	6	that	that	SCONJ
ajis02-2391	265	7	,	,	PUNCT
ajis02-2391	265	8	“	"	PUNCT
ajis02-2391	265	9	the	the	DET
ajis02-2391	265	10	crm	crm	PROPN
ajis02-2391	265	11	system	system	NOUN
ajis02-2391	265	12	server	server	NOUN
ajis02-2391	265	13	is	be	AUX
ajis02-2391	265	14	located	locate	VERB
ajis02-2391	265	15	in	in	ADP
ajis02-2391	265	16	bangkok	bangkok	PROPN
ajis02-2391	265	17	.	.	PUNCT
ajis02-2391	266	1	we	we	PRON
ajis02-2391	266	2	need	need	VERB
ajis02-2391	266	3	to	to	PART
ajis02-2391	266	4	access	access	VERB
ajis02-2391	266	5	the	the	DET
ajis02-2391	266	6	server	server	NOUN
ajis02-2391	266	7	via	via	ADP
ajis02-2391	266	8	a	a	DET
ajis02-2391	266	9	wan	wan	PROPN
ajis02-2391	266	10	link	link	PROPN
ajis02-2391	266	11	.	.	PUNCT
ajis02-2391	267	1	access	access	NOUN
ajis02-2391	267	2	via	via	ADP
ajis02-2391	267	3	the	the	DET
ajis02-2391	267	4	crm	crm	NOUN
ajis02-2391	267	5	system	system	NOUN
ajis02-2391	267	6	involves	involve	VERB
ajis02-2391	267	7	delay	delay	NOUN
ajis02-2391	267	8	for	for	ADP
ajis02-2391	267	9	a	a	DET
ajis02-2391	267	10	while	while	NOUN
ajis02-2391	267	11	.	.	PUNCT
ajis02-2391	268	1	in	in	ADP
ajis02-2391	268	2	addition	addition	NOUN
ajis02-2391	268	3	,	,	PUNCT
ajis02-2391	268	4	the	the	DET
ajis02-2391	268	5	hospital	hospital	NOUN
ajis02-2391	268	6	’s	’s	PART
ajis02-2391	268	7	in	in	ADP
ajis02-2391	268	8	-	-	PUNCT
ajis02-2391	268	9	house	house	NOUN
ajis02-2391	268	10	system	system	NOUN
ajis02-2391	268	11	is	be	AUX
ajis02-2391	268	12	located	locate	VERB
ajis02-2391	268	13	here	here	ADV
ajis02-2391	268	14	.	.	PUNCT
ajis02-2391	269	1	therefore	therefore	ADV
ajis02-2391	269	2	,	,	PUNCT
ajis02-2391	269	3	the	the	DET
ajis02-2391	269	4	data	datum	NOUN
ajis02-2391	269	5	from	from	ADP
ajis02-2391	269	6	the	the	DET
ajis02-2391	269	7	his	his	PRON
ajis02-2391	269	8	system	system	NOUN
ajis02-2391	269	9	and	and	CCONJ
ajis02-2391	269	10	the	the	DET
ajis02-2391	269	11	crm	crm	NOUN
ajis02-2391	269	12	system	system	NOUN
ajis02-2391	269	13	are	be	AUX
ajis02-2391	269	14	not	not	PART
ajis02-2391	269	15	real	real	ADJ
ajis02-2391	269	16	-	-	PUNCT
ajis02-2391	269	17	time	time	NOUN
ajis02-2391	269	18	data	datum	NOUN
ajis02-2391	269	19	.	.	PUNCT
ajis02-2391	270	1	the	the	DET
ajis02-2391	270	2	data	data	NOUN
ajis02-2391	270	3	is	be	AUX
ajis02-2391	270	4	updated	update	VERB
ajis02-2391	270	5	daily	daily	ADV
ajis02-2391	270	6	.	.	PUNCT
ajis02-2391	271	1	it	it	PRON
ajis02-2391	271	2	affects	affect	VERB
ajis02-2391	271	3	our	our	PRON
ajis02-2391	271	4	work	work	NOUN
ajis02-2391	271	5	performance	performance	NOUN
ajis02-2391	271	6	because	because	SCONJ
ajis02-2391	271	7	of	of	ADP
ajis02-2391	271	8	speed	speed	NOUN
ajis02-2391	271	9	.	.	PUNCT
ajis02-2391	272	1	we	we	PRON
ajis02-2391	272	2	must	must	AUX
ajis02-2391	272	3	respond	respond	VERB
ajis02-2391	272	4	to	to	ADP
ajis02-2391	272	5	customers	customer	NOUN
ajis02-2391	272	6	’	'	PUNCT
ajis02-2391	272	7	e	e	NOUN
ajis02-2391	272	8	-	-	NOUN
ajis02-2391	272	9	mails	mail	NOUN
ajis02-2391	272	10	as	as	ADV
ajis02-2391	272	11	soon	soon	ADV
ajis02-2391	272	12	as	as	ADP
ajis02-2391	272	13	possible	possible	ADJ
ajis02-2391	272	14	.	.	PUNCT
ajis02-2391	273	1	using	use	VERB
ajis02-2391	273	2	the	the	DET
ajis02-2391	273	3	crm	crm	NOUN
ajis02-2391	273	4	system	system	NOUN
ajis02-2391	273	5	instead	instead	ADV
ajis02-2391	273	6	of	of	ADP
ajis02-2391	273	7	microsoft	microsoft	PROPN
ajis02-2391	273	8	outlook	outlook	PROPN
ajis02-2391	273	9	,	,	PUNCT
ajis02-2391	273	10	sometimes	sometimes	ADV
ajis02-2391	273	11	leaves	leave	VERB
ajis02-2391	273	12	us	we	PRON
ajis02-2391	273	13	hanging	hang	VERB
ajis02-2391	273	14	around	around	ADV
ajis02-2391	273	15	.	.	PUNCT
ajis02-2391	274	1	it	it	PRON
ajis02-2391	274	2	wastes	waste	VERB
ajis02-2391	274	3	our	our	PRON
ajis02-2391	274	4	time	time	NOUN
ajis02-2391	274	5	.	.	PUNCT
ajis02-2391	274	6	”	"	PUNCT
ajis02-2391	275	1	(	(	PUNCT
ajis02-2391	275	2	hp04	hp04	PROPN
ajis02-2391	275	3	)	)	PUNCT
ajis02-2391	275	4	further	further	ADJ
ajis02-2391	275	5	examination	examination	NOUN
ajis02-2391	275	6	of	of	ADP
ajis02-2391	275	7	the	the	DET
ajis02-2391	275	8	outcomes	outcome	NOUN
ajis02-2391	275	9	of	of	ADP
ajis02-2391	275	10	gaps	gap	NOUN
ajis02-2391	275	11	showed	show	VERB
ajis02-2391	275	12	that	that	SCONJ
ajis02-2391	275	13	three	three	NUM
ajis02-2391	275	14	critical	critical	ADJ
ajis02-2391	275	15	events	event	NOUN
ajis02-2391	275	16	in	in	ADP
ajis02-2391	275	17	the	the	DET
ajis02-2391	275	18	hp	hp	PROPN
ajis02-2391	275	19	organisation	organisation	NOUN
ajis02-2391	275	20	led	lead	VERB
ajis02-2391	275	21	to	to	ADP
ajis02-2391	275	22	the	the	DET
ajis02-2391	275	23	generation	generation	NOUN
ajis02-2391	275	24	of	of	ADP
ajis02-2391	275	25	different	different	ADJ
ajis02-2391	275	26	gaps	gap	NOUN
ajis02-2391	275	27	between	between	ADP
ajis02-2391	275	28	task	task	NOUN
ajis02-2391	275	29	-	-	PUNCT
ajis02-2391	275	30	structure	structure	NOUN
ajis02-2391	275	31	and	and	CCONJ
ajis02-2391	275	32	technologytask	technologytask	NOUN
ajis02-2391	275	33	components	component	NOUN
ajis02-2391	275	34	.	.	PUNCT
ajis02-2391	276	1	as	as	ADP
ajis02-2391	276	2	a	a	DET
ajis02-2391	276	3	result	result	NOUN
ajis02-2391	276	4	,	,	PUNCT
ajis02-2391	276	5	these	these	DET
ajis02-2391	276	6	gaps	gap	NOUN
ajis02-2391	276	7	led	lead	VERB
ajis02-2391	276	8	to	to	ADP
ajis02-2391	276	9	the	the	DET
ajis02-2391	276	10	generation	generation	NOUN
ajis02-2391	276	11	of	of	ADP
ajis02-2391	276	12	unintended	unintended	ADJ
ajis02-2391	276	13	consequences	consequence	NOUN
ajis02-2391	276	14	including	include	VERB
ajis02-2391	276	15	increased	increase	VERB
ajis02-2391	276	16	abandoned	abandon	VERB
ajis02-2391	276	17	calls	call	NOUN
ajis02-2391	276	18	,	,	PUNCT
ajis02-2391	276	19	a	a	DET
ajis02-2391	276	20	negative	negative	ADJ
ajis02-2391	276	21	effect	effect	NOUN
ajis02-2391	276	22	on	on	ADP
ajis02-2391	276	23	kpis	kpis	PROPN
ajis02-2391	276	24	,	,	PUNCT
ajis02-2391	276	25	and	and	CCONJ
ajis02-2391	276	26	a	a	DET
ajis02-2391	276	27	negative	negative	ADJ
ajis02-2391	276	28	effect	effect	NOUN
ajis02-2391	276	29	on	on	ADP
ajis02-2391	276	30	work	work	NOUN
ajis02-2391	276	31	performance	performance	NOUN
ajis02-2391	276	32	.	.	PUNCT
ajis02-2391	277	1	4.3	4.3	NUM
ajis02-2391	277	2	bi	bi	NOUN
ajis02-2391	277	3	similar	similar	ADJ
ajis02-2391	277	4	to	to	ADP
ajis02-2391	277	5	rc	rc	PROPN
ajis02-2391	277	6	and	and	CCONJ
ajis02-2391	277	7	hp	hp	PROPN
ajis02-2391	277	8	,	,	PUNCT
ajis02-2391	277	9	bi	bi	NOUN
ajis02-2391	277	10	introduced	introduce	VERB
ajis02-2391	277	11	the	the	DET
ajis02-2391	277	12	crm	crm	NOUN
ajis02-2391	277	13	system	system	NOUN
ajis02-2391	277	14	as	as	ADP
ajis02-2391	277	15	a	a	DET
ajis02-2391	277	16	mandatory	mandatory	ADJ
ajis02-2391	277	17	system	system	NOUN
ajis02-2391	277	18	.	.	PUNCT
ajis02-2391	278	1	bi	bi	NOUN
ajis02-2391	278	2	implemented	implement	VERB
ajis02-2391	278	3	the	the	DET
ajis02-2391	278	4	crm	crm	NOUN
ajis02-2391	278	5	system	system	NOUN
ajis02-2391	278	6	in	in	ADP
ajis02-2391	278	7	two	two	NUM
ajis02-2391	278	8	departments	department	NOUN
ajis02-2391	278	9	–	–	PUNCT
ajis02-2391	278	10	the	the	DET
ajis02-2391	278	11	motor	motor	NOUN
ajis02-2391	278	12	claims	claim	NOUN
ajis02-2391	278	13	department	department	PROPN
ajis02-2391	278	14	and	and	CCONJ
ajis02-2391	278	15	the	the	DET
ajis02-2391	278	16	non	non	ADJ
ajis02-2391	278	17	-	-	ADJ
ajis02-2391	278	18	motor	motor	ADJ
ajis02-2391	278	19	claims	claim	NOUN
ajis02-2391	278	20	department	department	NOUN
ajis02-2391	278	21	–	–	PUNCT
ajis02-2391	278	22	as	as	ADV
ajis02-2391	278	23	well	well	ADV
ajis02-2391	278	24	as	as	ADP
ajis02-2391	278	25	five	five	NUM
ajis02-2391	278	26	business	business	NOUN
ajis02-2391	278	27	units	unit	NOUN
ajis02-2391	278	28	(	(	PUNCT
ajis02-2391	278	29	agent	agent	NOUN
ajis02-2391	278	30	business	business	NOUN
ajis02-2391	278	31	unit	unit	NOUN
ajis02-2391	278	32	,	,	PUNCT
ajis02-2391	278	33	broker	broker	NOUN
ajis02-2391	278	34	business	business	NOUN
ajis02-2391	278	35	unit	unit	NOUN
ajis02-2391	278	36	,	,	PUNCT
ajis02-2391	278	37	financial	financial	ADJ
ajis02-2391	278	38	business	business	NOUN
ajis02-2391	278	39	unit	unit	NOUN
ajis02-2391	278	40	,	,	PUNCT
ajis02-2391	278	41	commercial	commercial	ADJ
ajis02-2391	278	42	lines	line	NOUN
ajis02-2391	278	43	business	business	NOUN
ajis02-2391	278	44	unit	unit	NOUN
ajis02-2391	278	45	,	,	PUNCT
ajis02-2391	278	46	and	and	CCONJ
ajis02-2391	278	47	personal	personal	ADJ
ajis02-2391	278	48	lines	line	NOUN
ajis02-2391	278	49	business	business	NOUN
ajis02-2391	278	50	unit	unit	NOUN
ajis02-2391	278	51	)	)	PUNCT
ajis02-2391	278	52	.	.	PUNCT
ajis02-2391	279	1	the	the	DET
ajis02-2391	279	2	structure	structure	NOUN
ajis02-2391	279	3	of	of	ADP
ajis02-2391	279	4	the	the	DET
ajis02-2391	279	5	bi	bi	ADJ
ajis02-2391	279	6	organisation	organisation	NOUN
ajis02-2391	279	7	was	be	AUX
ajis02-2391	279	8	complicated	complicate	VERB
ajis02-2391	279	9	in	in	SCONJ
ajis02-2391	279	10	that	that	SCONJ
ajis02-2391	279	11	it	it	PRON
ajis02-2391	279	12	had	have	VERB
ajis02-2391	279	13	both	both	PRON
ajis02-2391	279	14	departments	department	NOUN
ajis02-2391	279	15	and	and	CCONJ
ajis02-2391	279	16	business	business	NOUN
ajis02-2391	279	17	units	unit	NOUN
ajis02-2391	279	18	.	.	PUNCT
ajis02-2391	280	1	therefore	therefore	ADV
ajis02-2391	280	2	,	,	PUNCT
ajis02-2391	280	3	the	the	DET
ajis02-2391	280	4	analysis	analysis	NOUN
ajis02-2391	280	5	of	of	ADP
ajis02-2391	280	6	organisational	organisational	ADJ
ajis02-2391	280	7	change	change	NOUN
ajis02-2391	280	8	was	be	AUX
ajis02-2391	280	9	conducted	conduct	VERB
ajis02-2391	280	10	on	on	ADP
ajis02-2391	280	11	a	a	DET
ajis02-2391	280	12	similar	similar	ADJ
ajis02-2391	280	13	module	module	NOUN
ajis02-2391	280	14	used	use	VERB
ajis02-2391	280	15	in	in	ADP
ajis02-2391	280	16	different	different	ADJ
ajis02-2391	280	17	departments	department	NOUN
ajis02-2391	280	18	or	or	CCONJ
ajis02-2391	280	19	business	business	NOUN
ajis02-2391	280	20	units	unit	NOUN
ajis02-2391	280	21	.	.	PUNCT
ajis02-2391	281	1	there	there	PRON
ajis02-2391	281	2	were	be	VERB
ajis02-2391	281	3	primarily	primarily	ADV
ajis02-2391	281	4	two	two	NUM
ajis02-2391	281	5	different	different	ADJ
ajis02-2391	281	6	work	work	NOUN
ajis02-2391	281	7	practices	practice	NOUN
ajis02-2391	281	8	–	–	PUNCT
ajis02-2391	281	9	that	that	PRON
ajis02-2391	281	10	of	of	ADP
ajis02-2391	281	11	the	the	DET
ajis02-2391	281	12	contact	contact	NOUN
ajis02-2391	281	13	centre	centre	NOUN
ajis02-2391	281	14	and	and	CCONJ
ajis02-2391	281	15	that	that	PRON
ajis02-2391	281	16	of	of	ADP
ajis02-2391	281	17	the	the	DET
ajis02-2391	281	18	account	account	NOUN
ajis02-2391	281	19	executive	executive	NOUN
ajis02-2391	281	20	(	(	PUNCT
ajis02-2391	281	21	ae	ae	PROPN
ajis02-2391	281	22	)	)	PUNCT
ajis02-2391	281	23	and	and	CCONJ
ajis02-2391	281	24	underwriter	underwriter	NOUN
ajis02-2391	281	25	staff	staff	NOUN
ajis02-2391	281	26	.	.	PUNCT
ajis02-2391	282	1	the	the	DET
ajis02-2391	282	2	bi	bi	PROPN
ajis02-2391	282	3	organisation	organisation	NOUN
ajis02-2391	282	4	had	have	VERB
ajis02-2391	282	5	contact	contact	NOUN
ajis02-2391	282	6	centres	centre	NOUN
ajis02-2391	282	7	in	in	ADP
ajis02-2391	282	8	three	three	NUM
ajis02-2391	282	9	business	business	NOUN
ajis02-2391	282	10	units	unit	NOUN
ajis02-2391	282	11	:	:	PUNCT
ajis02-2391	282	12	the	the	DET
ajis02-2391	282	13	motor	motor	NOUN
ajis02-2391	282	14	claims	claim	NOUN
ajis02-2391	282	15	contact	contact	NOUN
ajis02-2391	282	16	centre	centre	NOUN
ajis02-2391	282	17	,	,	PUNCT
ajis02-2391	282	18	the	the	DET
ajis02-2391	282	19	non	non	ADJ
ajis02-2391	282	20	-	-	ADJ
ajis02-2391	282	21	motor	motor	ADJ
ajis02-2391	282	22	claims	claim	NOUN
ajis02-2391	282	23	contact	contact	NOUN
ajis02-2391	282	24	centre	centre	NOUN
ajis02-2391	282	25	,	,	PUNCT
ajis02-2391	282	26	and	and	CCONJ
ajis02-2391	282	27	the	the	DET
ajis02-2391	282	28	personal	personal	ADJ
ajis02-2391	282	29	line	line	NOUN
ajis02-2391	282	30	business	business	NOUN
ajis02-2391	282	31	unit	unit	NOUN
ajis02-2391	282	32	.	.	PUNCT
ajis02-2391	283	1	all	all	DET
ajis02-2391	283	2	three	three	NUM
ajis02-2391	283	3	contact	contact	NOUN
ajis02-2391	283	4	centre	centre	NOUN
ajis02-2391	283	5	units	unit	NOUN
ajis02-2391	283	6	used	use	VERB
ajis02-2391	283	7	the	the	DET
ajis02-2391	283	8	phone	phone	NOUN
ajis02-2391	283	9	call	call	NOUN
ajis02-2391	283	10	and	and	CCONJ
ajis02-2391	283	11	case	case	NOUN
ajis02-2391	283	12	management	management	NOUN
ajis02-2391	283	13	module	module	NOUN
ajis02-2391	283	14	.	.	PUNCT
ajis02-2391	284	1	the	the	DET
ajis02-2391	284	2	ae	ae	PROPN
ajis02-2391	284	3	and	and	CCONJ
ajis02-2391	284	4	underwriter	underwriter	NOUN
ajis02-2391	284	5	staff	staff	NOUN
ajis02-2391	284	6	used	use	VERB
ajis02-2391	284	7	the	the	DET
ajis02-2391	284	8	phone	phone	NOUN
ajis02-2391	284	9	call	call	NOUN
ajis02-2391	284	10	and	and	CCONJ
ajis02-2391	284	11	case	case	NOUN
ajis02-2391	284	12	management	management	NOUN
ajis02-2391	284	13	module	module	NOUN
ajis02-2391	284	14	,	,	PUNCT
ajis02-2391	284	15	the	the	DET
ajis02-2391	284	16	visit	visit	NOUN
ajis02-2391	284	17	plan	plan	NOUN
ajis02-2391	284	18	module	module	NOUN
ajis02-2391	284	19	,	,	PUNCT
ajis02-2391	284	20	and	and	CCONJ
ajis02-2391	284	21	the	the	DET
ajis02-2391	284	22	renewal	renewal	NOUN
ajis02-2391	284	23	module	module	NOUN
ajis02-2391	284	24	.	.	PUNCT
ajis02-2391	285	1	for	for	ADP
ajis02-2391	285	2	bi	bi	NOUN
ajis02-2391	285	3	,	,	PUNCT
ajis02-2391	285	4	the	the	DET
ajis02-2391	285	5	new	new	ADJ
ajis02-2391	285	6	crm	crm	NOUN
ajis02-2391	285	7	system	system	NOUN
ajis02-2391	285	8	ultimately	ultimately	ADV
ajis02-2391	285	9	changed	change	VERB
ajis02-2391	285	10	the	the	DET
ajis02-2391	285	11	organisational	organisational	ADJ
ajis02-2391	285	12	structure	structure	NOUN
ajis02-2391	285	13	,	,	PUNCT
ajis02-2391	285	14	work	work	NOUN
ajis02-2391	285	15	processes	process	NOUN
ajis02-2391	285	16	,	,	PUNCT
ajis02-2391	285	17	work	work	NOUN
ajis02-2391	285	18	systems	system	NOUN
ajis02-2391	285	19	,	,	PUNCT
ajis02-2391	285	20	and	and	CCONJ
ajis02-2391	285	21	individual	individual	ADJ
ajis02-2391	285	22	practices	practice	NOUN
ajis02-2391	285	23	.	.	PUNCT
ajis02-2391	286	1	the	the	DET
ajis02-2391	286	2	changes	change	NOUN
ajis02-2391	286	3	in	in	ADP
ajis02-2391	286	4	the	the	DET
ajis02-2391	286	5	sociotechnical	sociotechnical	ADJ
ajis02-2391	286	6	components	component	NOUN
ajis02-2391	286	7	included	include	VERB
ajis02-2391	286	8	actors	actor	NOUN
ajis02-2391	286	9	(	(	PUNCT
ajis02-2391	286	10	staff	staff	NOUN
ajis02-2391	286	11	and	and	CCONJ
ajis02-2391	286	12	it	it	PRON
ajis02-2391	286	13	support	support	VERB
ajis02-2391	286	14	team	team	NOUN
ajis02-2391	286	15	)	)	PUNCT
ajis02-2391	286	16	,	,	PUNCT
ajis02-2391	286	17	tasks	task	NOUN
ajis02-2391	286	18	(	(	PUNCT
ajis02-2391	286	19	systematic	systematic	ADJ
ajis02-2391	286	20	tasks	task	NOUN
ajis02-2391	286	21	,	,	PUNCT
ajis02-2391	286	22	record	record	NOUN
ajis02-2391	286	23	customer	customer	NOUN
ajis02-2391	286	24	information	information	NOUN
ajis02-2391	286	25	)	)	PUNCT
ajis02-2391	286	26	,	,	PUNCT
ajis02-2391	286	27	structure	structure	NOUN
ajis02-2391	286	28	(	(	PUNCT
ajis02-2391	286	29	customer	customer	NOUN
ajis02-2391	286	30	-	-	PUNCT
ajis02-2391	286	31	centric	centric	NOUN
ajis02-2391	286	32	data	datum	NOUN
ajis02-2391	286	33	-	-	PUNCT
ajis02-2391	286	34	focused	focused	ADJ
ajis02-2391	286	35	,	,	PUNCT
ajis02-2391	286	36	centralise	centralise	NOUN
ajis02-2391	286	37	customers	customer	NOUN
ajis02-2391	286	38	’	’	PART
ajis02-2391	286	39	information	information	NOUN
ajis02-2391	286	40	,	,	PUNCT
ajis02-2391	286	41	additional	additional	ADJ
ajis02-2391	286	42	work	work	NOUN
ajis02-2391	286	43	process	process	NOUN
ajis02-2391	286	44	)	)	PUNCT
ajis02-2391	286	45	,	,	PUNCT
ajis02-2391	286	46	and	and	CCONJ
ajis02-2391	286	47	technology	technology	NOUN
ajis02-2391	286	48	(	(	PUNCT
ajis02-2391	286	49	crm	crm	NOUN
ajis02-2391	286	50	and	and	CCONJ
ajis02-2391	286	51	in	in	ADP
ajis02-2391	286	52	-	-	PUNCT
ajis02-2391	286	53	house	house	NOUN
ajis02-2391	286	54	systems	system	NOUN
ajis02-2391	286	55	)	)	PUNCT
ajis02-2391	286	56	,	,	PUNCT
ajis02-2391	286	57	which	which	PRON
ajis02-2391	286	58	are	be	AUX
ajis02-2391	286	59	explained	explain	VERB
ajis02-2391	286	60	below	below	ADV
ajis02-2391	286	61	.	.	PUNCT
ajis02-2391	287	1	the	the	DET
ajis02-2391	287	2	critical	critical	ADJ
ajis02-2391	287	3	events	event	NOUN
ajis02-2391	287	4	,	,	PUNCT
ajis02-2391	287	5	gaps	gap	NOUN
ajis02-2391	287	6	between	between	ADP
ajis02-2391	287	7	socio	socio	NOUN
ajis02-2391	287	8	-	-	PUNCT
ajis02-2391	287	9	technical	technical	ADJ
ajis02-2391	287	10	components	component	NOUN
ajis02-2391	287	11	,	,	PUNCT
ajis02-2391	287	12	as	as	ADV
ajis02-2391	287	13	well	well	ADV
ajis02-2391	287	14	as	as	ADP
ajis02-2391	287	15	responses	response	NOUN
ajis02-2391	287	16	and	and	CCONJ
ajis02-2391	287	17	outcomes	outcome	NOUN
ajis02-2391	287	18	are	be	AUX
ajis02-2391	287	19	discussed	discuss	VERB
ajis02-2391	287	20	to	to	PART
ajis02-2391	287	21	explain	explain	VERB
ajis02-2391	287	22	how	how	SCONJ
ajis02-2391	287	23	the	the	DET
ajis02-2391	287	24	changes	change	NOUN
ajis02-2391	287	25	were	be	AUX
ajis02-2391	287	26	unveiled	unveil	VERB
ajis02-2391	287	27	(	(	PUNCT
ajis02-2391	287	28	see	see	VERB
ajis02-2391	287	29	table	table	NOUN
ajis02-2391	287	30	4	4	NUM
ajis02-2391	287	31	)	)	PUNCT
ajis02-2391	287	32	.	.	PUNCT
ajis02-2391	288	1	actor	actor	NOUN
ajis02-2391	288	2	:	:	PUNCT
ajis02-2391	289	1	users	user	NOUN
ajis02-2391	289	2	were	be	AUX
ajis02-2391	289	3	able	able	ADJ
ajis02-2391	289	4	to	to	PART
ajis02-2391	289	5	download	download	VERB
ajis02-2391	289	6	reports	report	NOUN
ajis02-2391	289	7	from	from	ADP
ajis02-2391	289	8	the	the	DET
ajis02-2391	289	9	crm	crm	NOUN
ajis02-2391	289	10	system	system	NOUN
ajis02-2391	289	11	without	without	ADP
ajis02-2391	289	12	the	the	DET
ajis02-2391	289	13	need	need	NOUN
ajis02-2391	289	14	to	to	PART
ajis02-2391	289	15	request	request	VERB
ajis02-2391	289	16	them	they	PRON
ajis02-2391	289	17	from	from	ADP
ajis02-2391	289	18	the	the	DET
ajis02-2391	289	19	it	it	PROPN
ajis02-2391	289	20	department	department	NOUN
ajis02-2391	289	21	as	as	ADP
ajis02-2391	289	22	before	before	ADV
ajis02-2391	289	23	.	.	PUNCT
ajis02-2391	290	1	the	the	DET
ajis02-2391	290	2	work	work	NOUN
ajis02-2391	290	3	system	system	NOUN
ajis02-2391	290	4	in	in	ADP
ajis02-2391	290	5	the	the	DET
ajis02-2391	290	6	contact	contact	NOUN
ajis02-2391	290	7	centre	centre	PROPN
ajis02-2391	290	8	department	department	PROPN
ajis02-2391	290	9	was	be	AUX
ajis02-2391	290	10	,	,	PUNCT
ajis02-2391	290	11	therefore	therefore	ADV
ajis02-2391	290	12	,	,	PUNCT
ajis02-2391	290	13	more	more	ADV
ajis02-2391	290	14	efficient	efficient	ADJ
ajis02-2391	290	15	and	and	CCONJ
ajis02-2391	290	16	more	more	ADV
ajis02-2391	290	17	systematic	systematic	ADJ
ajis02-2391	290	18	.	.	PUNCT
ajis02-2391	291	1	similarly	similarly	ADV
ajis02-2391	291	2	,	,	PUNCT
ajis02-2391	291	3	the	the	DET
ajis02-2391	291	4	ae	ae	PROPN
ajis02-2391	291	5	and	and	CCONJ
ajis02-2391	291	6	underwriter	underwriter	NOUN
ajis02-2391	291	7	staff	staff	NOUN
ajis02-2391	291	8	were	be	AUX
ajis02-2391	291	9	able	able	ADJ
ajis02-2391	291	10	to	to	PART
ajis02-2391	291	11	obtain	obtain	VERB
ajis02-2391	291	12	renewal	renewal	NOUN
ajis02-2391	291	13	data	datum	NOUN
ajis02-2391	291	14	from	from	ADP
ajis02-2391	291	15	the	the	DET
ajis02-2391	291	16	crm	crm	NOUN
ajis02-2391	291	17	system	system	NOUN
ajis02-2391	291	18	rather	rather	ADV
ajis02-2391	291	19	than	than	ADP
ajis02-2391	291	20	asking	ask	VERB
ajis02-2391	291	21	for	for	ADP
ajis02-2391	291	22	information	information	NOUN
ajis02-2391	291	23	from	from	ADP
ajis02-2391	291	24	the	the	DET
ajis02-2391	291	25	it	it	PROPN
ajis02-2391	291	26	department	department	NOUN
ajis02-2391	291	27	.	.	PUNCT
ajis02-2391	292	1	a	a	DET
ajis02-2391	292	2	user	user	NOUN
ajis02-2391	292	3	explained	explain	VERB
ajis02-2391	292	4	that	that	SCONJ
ajis02-2391	292	5	,	,	PUNCT
ajis02-2391	292	6	“	"	PUNCT
ajis02-2391	292	7	the	the	DET
ajis02-2391	292	8	crm	crm	NOUN
ajis02-2391	292	9	system	system	NOUN
ajis02-2391	292	10	assists	assist	VERB
ajis02-2391	292	11	in	in	ADP
ajis02-2391	292	12	displaying	display	VERB
ajis02-2391	292	13	all	all	DET
ajis02-2391	292	14	insurance	insurance	NOUN
ajis02-2391	292	15	policies	policy	NOUN
ajis02-2391	292	16	that	that	PRON
ajis02-2391	292	17	are	be	AUX
ajis02-2391	292	18	going	go	VERB
ajis02-2391	292	19	to	to	PART
ajis02-2391	292	20	expire	expire	VERB
ajis02-2391	292	21	.	.	PUNCT
ajis02-2391	292	22	”	"	PUNCT
ajis02-2391	293	1	(	(	PUNCT
ajis02-2391	293	2	bi03	bi03	PROPN
ajis02-2391	293	3	)	)	PUNCT
ajis02-2391	293	4	however	however	ADV
ajis02-2391	293	5	,	,	PUNCT
ajis02-2391	293	6	there	there	PRON
ajis02-2391	293	7	were	be	VERB
ajis02-2391	293	8	issues	issue	NOUN
ajis02-2391	293	9	in	in	ADP
ajis02-2391	293	10	terms	term	NOUN
ajis02-2391	293	11	of	of	ADP
ajis02-2391	293	12	crm	crm	NOUN
ajis02-2391	293	13	usage	usage	NOUN
ajis02-2391	293	14	.	.	PUNCT
ajis02-2391	294	1	inadequate	inadequate	ADJ
ajis02-2391	294	2	training	training	NOUN
ajis02-2391	294	3	and	and	CCONJ
ajis02-2391	294	4	the	the	DET
ajis02-2391	294	5	complexity	complexity	NOUN
ajis02-2391	294	6	of	of	ADP
ajis02-2391	294	7	the	the	DET
ajis02-2391	294	8	crm	crm	NOUN
ajis02-2391	294	9	system	system	NOUN
ajis02-2391	294	10	could	could	AUX
ajis02-2391	294	11	be	be	AUX
ajis02-2391	294	12	considered	consider	VERB
ajis02-2391	294	13	as	as	ADP
ajis02-2391	294	14	a	a	DET
ajis02-2391	294	15	critical	critical	ADJ
ajis02-2391	294	16	event	event	NOUN
ajis02-2391	294	17	which	which	PRON
ajis02-2391	294	18	led	lead	VERB
ajis02-2391	294	19	to	to	ADP
ajis02-2391	294	20	the	the	DET
ajis02-2391	294	21	development	development	NOUN
ajis02-2391	294	22	of	of	ADP
ajis02-2391	294	23	a	a	DET
ajis02-2391	294	24	gap	gap	NOUN
ajis02-2391	294	25	between	between	ADP
ajis02-2391	294	26	actor	actor	NOUN
ajis02-2391	294	27	-	-	PUNCT
ajis02-2391	294	28	task	task	NOUN
ajis02-2391	294	29	components	component	NOUN
ajis02-2391	294	30	.	.	PUNCT
ajis02-2391	295	1	users	user	NOUN
ajis02-2391	295	2	did	do	AUX
ajis02-2391	295	3	not	not	PART
ajis02-2391	295	4	know	know	VERB
ajis02-2391	295	5	how	how	SCONJ
ajis02-2391	295	6	to	to	PART
ajis02-2391	295	7	use	use	VERB
ajis02-2391	295	8	some	some	DET
ajis02-2391	295	9	features	feature	NOUN
ajis02-2391	295	10	,	,	PUNCT
ajis02-2391	295	11	which	which	PRON
ajis02-2391	295	12	had	have	VERB
ajis02-2391	295	13	a	a	DET
ajis02-2391	295	14	negative	negative	ADJ
ajis02-2391	295	15	effect	effect	NOUN
ajis02-2391	295	16	on	on	ADP
ajis02-2391	295	17	work	work	NOUN
ajis02-2391	295	18	performance	performance	NOUN
ajis02-2391	295	19	because	because	SCONJ
ajis02-2391	295	20	they	they	PRON
ajis02-2391	295	21	struggled	struggle	VERB
ajis02-2391	295	22	to	to	PART
ajis02-2391	295	23	use	use	VERB
ajis02-2391	295	24	crm	crm	NOUN
ajis02-2391	295	25	features	feature	NOUN
ajis02-2391	295	26	to	to	PART
ajis02-2391	295	27	complete	complete	VERB
ajis02-2391	295	28	work	work	NOUN
ajis02-2391	295	29	tasks	task	NOUN
ajis02-2391	295	30	.	.	PUNCT
ajis02-2391	296	1	a	a	DET
ajis02-2391	296	2	user	user	NOUN
ajis02-2391	296	3	explained	explain	VERB
ajis02-2391	296	4	that	that	SCONJ
ajis02-2391	296	5	,	,	PUNCT
ajis02-2391	296	6	“	"	PUNCT
ajis02-2391	296	7	the	the	DET
ajis02-2391	296	8	work	work	NOUN
ajis02-2391	296	9	process	process	NOUN
ajis02-2391	296	10	in	in	ADP
ajis02-2391	296	11	the	the	DET
ajis02-2391	296	12	crm	crm	NOUN
ajis02-2391	296	13	system	system	NOUN
ajis02-2391	296	14	was	be	AUX
ajis02-2391	296	15	complicated	complicate	VERB
ajis02-2391	296	16	.	.	PUNCT
ajis02-2391	297	1	australasian	australasian	ADJ
ajis02-2391	297	2	journal	journal	NOUN
ajis02-2391	297	3	of	of	ADP
ajis02-2391	297	4	information	information	NOUN
ajis02-2391	297	5	systems	system	NOUN
ajis02-2391	297	6	techakriengkrai	techakriengkrai	VERB
ajis02-2391	297	7	,	,	PUNCT
ajis02-2391	297	8	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	297	9	&	&	CCONJ
ajis02-2391	297	10	tan	tan	PROPN
ajis02-2391	297	11	2021	2021	NUM
ajis02-2391	297	12	,	,	PUNCT
ajis02-2391	297	13	vol	vol	NOUN
ajis02-2391	297	14	25	25	NUM
ajis02-2391	297	15	,	,	PUNCT
ajis02-2391	297	16	research	research	NOUN
ajis02-2391	297	17	article	article	NOUN
ajis02-2391	297	18	post	post	ADJ
ajis02-2391	297	19	-	-	ADJ
ajis02-2391	297	20	adoptive	adoptive	ADJ
ajis02-2391	297	21	change	change	NOUN
ajis02-2391	297	22	of	of	ADP
ajis02-2391	297	23	enterprise	enterprise	NOUN
ajis02-2391	297	24	system	system	NOUN
ajis02-2391	297	25	implementations	implementation	NOUN
ajis02-2391	297	26	13	13	NUM
ajis02-2391	297	27	additionally	additionally	ADV
ajis02-2391	297	28	,	,	PUNCT
ajis02-2391	297	29	training	training	NOUN
ajis02-2391	297	30	was	be	AUX
ajis02-2391	297	31	inadequate	inadequate	ADJ
ajis02-2391	297	32	.	.	PUNCT
ajis02-2391	298	1	furthermore	furthermore	ADV
ajis02-2391	298	2	,	,	PUNCT
ajis02-2391	298	3	it	it	PRON
ajis02-2391	298	4	support	support	NOUN
ajis02-2391	298	5	staff	staff	NOUN
ajis02-2391	298	6	were	be	AUX
ajis02-2391	298	7	inadequate	inadequate	ADJ
ajis02-2391	298	8	as	as	ADV
ajis02-2391	298	9	well	well	ADV
ajis02-2391	298	10	.	.	PUNCT
ajis02-2391	299	1	at	at	ADP
ajis02-2391	299	2	the	the	DET
ajis02-2391	299	3	initial	initial	ADJ
ajis02-2391	299	4	stage	stage	NOUN
ajis02-2391	299	5	of	of	ADP
ajis02-2391	299	6	crm	crm	NOUN
ajis02-2391	299	7	usage	usage	NOUN
ajis02-2391	299	8	,	,	PUNCT
ajis02-2391	299	9	users	user	NOUN
ajis02-2391	299	10	faced	face	VERB
ajis02-2391	299	11	issues	issue	NOUN
ajis02-2391	299	12	such	such	ADJ
ajis02-2391	299	13	as	as	ADP
ajis02-2391	299	14	not	not	PART
ajis02-2391	299	15	being	be	AUX
ajis02-2391	299	16	fluent	fluent	ADJ
ajis02-2391	299	17	in	in	ADP
ajis02-2391	299	18	using	use	VERB
ajis02-2391	299	19	the	the	DET
ajis02-2391	299	20	system	system	NOUN
ajis02-2391	299	21	.	.	PUNCT
ajis02-2391	300	1	as	as	ADP
ajis02-2391	300	2	a	a	DET
ajis02-2391	300	3	result	result	NOUN
ajis02-2391	300	4	,	,	PUNCT
ajis02-2391	300	5	the	the	DET
ajis02-2391	300	6	work	work	NOUN
ajis02-2391	300	7	processes	process	NOUN
ajis02-2391	300	8	were	be	AUX
ajis02-2391	300	9	stopped	stop	VERB
ajis02-2391	300	10	and	and	CCONJ
ajis02-2391	300	11	it	it	PRON
ajis02-2391	300	12	was	be	AUX
ajis02-2391	300	13	not	not	PART
ajis02-2391	300	14	possible	possible	ADJ
ajis02-2391	300	15	to	to	PART
ajis02-2391	300	16	move	move	VERB
ajis02-2391	300	17	to	to	ADP
ajis02-2391	300	18	the	the	DET
ajis02-2391	300	19	next	next	ADJ
ajis02-2391	300	20	processes	process	NOUN
ajis02-2391	300	21	.	.	PUNCT
ajis02-2391	300	22	”	"	PUNCT
ajis02-2391	301	1	(	(	PUNCT
ajis02-2391	301	2	bi03	bi03	PROPN
ajis02-2391	301	3	)	)	PUNCT
ajis02-2391	301	4	the	the	DET
ajis02-2391	301	5	organisation	organisation	NOUN
ajis02-2391	301	6	initiated	initiate	VERB
ajis02-2391	301	7	training	training	NOUN
ajis02-2391	301	8	sessions	session	NOUN
ajis02-2391	301	9	and	and	CCONJ
ajis02-2391	301	10	one	one	NUM
ajis02-2391	301	11	-	-	PUNCT
ajis02-2391	301	12	on	on	ADP
ajis02-2391	301	13	-	-	PUNCT
ajis02-2391	301	14	one	one	NUM
ajis02-2391	301	15	support	support	NOUN
ajis02-2391	301	16	from	from	ADP
ajis02-2391	301	17	the	the	DET
ajis02-2391	301	18	it	it	PROPN
ajis02-2391	301	19	department	department	NOUN
ajis02-2391	301	20	,	,	PUNCT
ajis02-2391	301	21	which	which	PRON
ajis02-2391	301	22	can	can	AUX
ajis02-2391	301	23	be	be	AUX
ajis02-2391	301	24	considered	consider	VERB
ajis02-2391	301	25	as	as	ADP
ajis02-2391	301	26	an	an	DET
ajis02-2391	301	27	incremental	incremental	ADJ
ajis02-2391	301	28	adaptation	adaptation	NOUN
ajis02-2391	301	29	response	response	NOUN
ajis02-2391	301	30	to	to	PART
ajis02-2391	301	31	successfully	successfully	ADV
ajis02-2391	301	32	alleviate	alleviate	VERB
ajis02-2391	301	33	this	this	DET
ajis02-2391	301	34	gap	gap	NOUN
ajis02-2391	301	35	.	.	PUNCT
ajis02-2391	302	1	task	task	NOUN
ajis02-2391	302	2	:	:	PUNCT
ajis02-2391	302	3	after	after	SCONJ
ajis02-2391	302	4	the	the	DET
ajis02-2391	302	5	crm	crm	NOUN
ajis02-2391	302	6	system	system	NOUN
ajis02-2391	302	7	was	be	AUX
ajis02-2391	302	8	introduced	introduce	VERB
ajis02-2391	302	9	,	,	PUNCT
ajis02-2391	302	10	customer	customer	NOUN
ajis02-2391	302	11	data	datum	NOUN
ajis02-2391	302	12	was	be	AUX
ajis02-2391	302	13	recorded	record	VERB
ajis02-2391	302	14	into	into	ADP
ajis02-2391	302	15	the	the	DET
ajis02-2391	302	16	crm	crm	NOUN
ajis02-2391	302	17	system	system	NOUN
ajis02-2391	302	18	in	in	ADP
ajis02-2391	302	19	the	the	DET
ajis02-2391	302	20	contact	contact	NOUN
ajis02-2391	302	21	centre	centre	PROPN
ajis02-2391	302	22	department	department	PROPN
ajis02-2391	302	23	.	.	PUNCT
ajis02-2391	303	1	contact	contact	NOUN
ajis02-2391	303	2	centre	centre	NOUN
ajis02-2391	303	3	officers	officer	NOUN
ajis02-2391	303	4	used	use	VERB
ajis02-2391	303	5	case	case	NOUN
ajis02-2391	303	6	management	management	NOUN
ajis02-2391	303	7	in	in	ADP
ajis02-2391	303	8	the	the	DET
ajis02-2391	303	9	crm	crm	NOUN
ajis02-2391	303	10	system	system	NOUN
ajis02-2391	303	11	to	to	PART
ajis02-2391	303	12	assign	assign	VERB
ajis02-2391	303	13	tasks	task	NOUN
ajis02-2391	303	14	to	to	ADP
ajis02-2391	303	15	responsible	responsible	ADJ
ajis02-2391	303	16	persons	person	NOUN
ajis02-2391	303	17	.	.	PUNCT
ajis02-2391	304	1	every	every	DET
ajis02-2391	304	2	transaction	transaction	NOUN
ajis02-2391	304	3	was	be	AUX
ajis02-2391	304	4	recorded	record	VERB
ajis02-2391	304	5	into	into	ADP
ajis02-2391	304	6	the	the	DET
ajis02-2391	304	7	system	system	NOUN
ajis02-2391	304	8	.	.	PUNCT
ajis02-2391	305	1	the	the	DET
ajis02-2391	305	2	ae	ae	PROPN
ajis02-2391	305	3	and	and	CCONJ
ajis02-2391	305	4	underwriter	underwriter	NOUN
ajis02-2391	305	5	staff	staff	NOUN
ajis02-2391	305	6	used	use	VERB
ajis02-2391	305	7	the	the	DET
ajis02-2391	305	8	crm	crm	NOUN
ajis02-2391	305	9	system	system	NOUN
ajis02-2391	305	10	to	to	PART
ajis02-2391	305	11	replace	replace	VERB
ajis02-2391	305	12	the	the	DET
ajis02-2391	305	13	paper	paper	NOUN
ajis02-2391	305	14	-	-	PUNCT
ajis02-2391	305	15	based	base	VERB
ajis02-2391	305	16	visit	visit	NOUN
ajis02-2391	305	17	plans	plan	NOUN
ajis02-2391	305	18	,	,	PUNCT
ajis02-2391	305	19	to	to	PART
ajis02-2391	305	20	systematically	systematically	ADV
ajis02-2391	305	21	assign	assign	VERB
ajis02-2391	305	22	case	case	NOUN
ajis02-2391	305	23	management	management	NOUN
ajis02-2391	305	24	,	,	PUNCT
ajis02-2391	305	25	and	and	CCONJ
ajis02-2391	305	26	to	to	PART
ajis02-2391	305	27	replace	replace	VERB
ajis02-2391	305	28	the	the	DET
ajis02-2391	305	29	manual	manual	ADJ
ajis02-2391	305	30	work	work	NOUN
ajis02-2391	305	31	of	of	ADP
ajis02-2391	305	32	renewing	renew	VERB
ajis02-2391	305	33	insurance	insurance	NOUN
ajis02-2391	305	34	policies	policy	NOUN
ajis02-2391	305	35	.	.	PUNCT
ajis02-2391	306	1	another	another	DET
ajis02-2391	306	2	participant	participant	NOUN
ajis02-2391	306	3	explained	explain	VERB
ajis02-2391	306	4	the	the	DET
ajis02-2391	306	5	process	process	NOUN
ajis02-2391	306	6	involved	involve	VERB
ajis02-2391	306	7	in	in	ADP
ajis02-2391	306	8	completing	complete	VERB
ajis02-2391	306	9	her	her	PRON
ajis02-2391	306	10	work	work	NOUN
ajis02-2391	306	11	tasks	task	NOUN
ajis02-2391	306	12	:	:	PUNCT
ajis02-2391	306	13	“	"	PUNCT
ajis02-2391	306	14	my	my	PRON
ajis02-2391	306	15	task	task	NOUN
ajis02-2391	306	16	involves	involve	VERB
ajis02-2391	306	17	sending	send	VERB
ajis02-2391	306	18	a	a	DET
ajis02-2391	306	19	renewal	renewal	NOUN
ajis02-2391	306	20	notice	notice	NOUN
ajis02-2391	306	21	to	to	ADP
ajis02-2391	306	22	the	the	DET
ajis02-2391	306	23	individual	individual	ADJ
ajis02-2391	306	24	customer	customer	NOUN
ajis02-2391	306	25	,	,	PUNCT
ajis02-2391	306	26	not	not	PART
ajis02-2391	306	27	passing	pass	VERB
ajis02-2391	306	28	through	through	ADP
ajis02-2391	306	29	a	a	DET
ajis02-2391	306	30	broker	broker	NOUN
ajis02-2391	306	31	.	.	PUNCT
ajis02-2391	307	1	i	i	PRON
ajis02-2391	307	2	use	use	VERB
ajis02-2391	307	3	the	the	DET
ajis02-2391	307	4	renewal	renewal	NOUN
ajis02-2391	307	5	report	report	NOUN
ajis02-2391	307	6	in	in	ADP
ajis02-2391	307	7	the	the	DET
ajis02-2391	307	8	crm	crm	NOUN
ajis02-2391	307	9	system	system	NOUN
ajis02-2391	307	10	as	as	ADP
ajis02-2391	307	11	a	a	DET
ajis02-2391	307	12	control	control	NOUN
ajis02-2391	307	13	sheet	sheet	NOUN
ajis02-2391	307	14	to	to	PART
ajis02-2391	307	15	remind	remind	VERB
ajis02-2391	307	16	me	i	PRON
ajis02-2391	307	17	.	.	PUNCT
ajis02-2391	308	1	normally	normally	ADV
ajis02-2391	308	2	,	,	PUNCT
ajis02-2391	308	3	the	the	DET
ajis02-2391	308	4	list	list	NOUN
ajis02-2391	308	5	of	of	ADP
ajis02-2391	308	6	insurance	insurance	NOUN
ajis02-2391	308	7	policies	policy	NOUN
ajis02-2391	308	8	that	that	PRON
ajis02-2391	308	9	are	be	AUX
ajis02-2391	308	10	going	go	VERB
ajis02-2391	308	11	to	to	PART
ajis02-2391	308	12	expire	expire	VERB
ajis02-2391	308	13	shortly	shortly	ADV
ajis02-2391	308	14	is	be	AUX
ajis02-2391	308	15	transferred	transfer	VERB
ajis02-2391	308	16	to	to	ADP
ajis02-2391	308	17	the	the	DET
ajis02-2391	308	18	crm	crm	NOUN
ajis02-2391	308	19	system	system	NOUN
ajis02-2391	308	20	.	.	PUNCT
ajis02-2391	309	1	i	i	PRON
ajis02-2391	309	2	use	use	VERB
ajis02-2391	309	3	this	this	DET
ajis02-2391	309	4	list	list	NOUN
ajis02-2391	309	5	to	to	PART
ajis02-2391	309	6	send	send	VERB
ajis02-2391	309	7	an	an	DET
ajis02-2391	309	8	e	e	NOUN
ajis02-2391	309	9	-	-	NOUN
ajis02-2391	309	10	mail	mail	NOUN
ajis02-2391	309	11	to	to	ADP
ajis02-2391	309	12	customers	customer	NOUN
ajis02-2391	309	13	.	.	PUNCT
ajis02-2391	310	1	i	i	PRON
ajis02-2391	310	2	can	can	AUX
ajis02-2391	310	3	also	also	ADV
ajis02-2391	310	4	check	check	VERB
ajis02-2391	310	5	the	the	DET
ajis02-2391	310	6	status	status	NOUN
ajis02-2391	310	7	in	in	ADP
ajis02-2391	310	8	the	the	DET
ajis02-2391	310	9	system	system	NOUN
ajis02-2391	310	10	.	.	PUNCT
ajis02-2391	310	11	”	"	PUNCT
ajis02-2391	311	1	(	(	PUNCT
ajis02-2391	311	2	bi03	bi03	PROPN
ajis02-2391	311	3	)	)	PUNCT
ajis02-2391	311	4	however	however	ADV
ajis02-2391	311	5	,	,	PUNCT
ajis02-2391	311	6	a	a	DET
ajis02-2391	311	7	management	management	NOUN
ajis02-2391	311	8	staff	staff	NOUN
ajis02-2391	311	9	member	member	NOUN
ajis02-2391	311	10	mentioned	mention	VERB
ajis02-2391	311	11	that	that	SCONJ
ajis02-2391	311	12	the	the	DET
ajis02-2391	311	13	crm	crm	NOUN
ajis02-2391	311	14	system	system	NOUN
ajis02-2391	311	15	had	have	AUX
ajis02-2391	311	16	affected	affect	VERB
ajis02-2391	311	17	users	user	NOUN
ajis02-2391	311	18	’	’	PART
ajis02-2391	311	19	work	work	NOUN
ajis02-2391	311	20	performance	performance	NOUN
ajis02-2391	311	21	regarding	regard	VERB
ajis02-2391	311	22	the	the	DET
ajis02-2391	311	23	amount	amount	NOUN
ajis02-2391	311	24	of	of	ADP
ajis02-2391	311	25	time	time	NOUN
ajis02-2391	311	26	needed	need	VERB
ajis02-2391	311	27	to	to	PART
ajis02-2391	311	28	record	record	VERB
ajis02-2391	311	29	customer	customer	NOUN
ajis02-2391	311	30	information	information	NOUN
ajis02-2391	311	31	.	.	PUNCT
ajis02-2391	312	1	in	in	ADP
ajis02-2391	312	2	particular	particular	ADJ
ajis02-2391	312	3	,	,	PUNCT
ajis02-2391	312	4	the	the	DET
ajis02-2391	312	5	new	new	ADJ
ajis02-2391	312	6	requirement	requirement	NOUN
ajis02-2391	312	7	to	to	AUX
ajis02-2391	312	8	input	input	VERB
ajis02-2391	312	9	customer	customer	NOUN
ajis02-2391	312	10	information	information	NOUN
ajis02-2391	312	11	into	into	ADP
ajis02-2391	312	12	the	the	DET
ajis02-2391	312	13	system	system	NOUN
ajis02-2391	312	14	could	could	AUX
ajis02-2391	312	15	be	be	AUX
ajis02-2391	312	16	considered	consider	VERB
ajis02-2391	312	17	as	as	ADP
ajis02-2391	312	18	a	a	DET
ajis02-2391	312	19	critical	critical	ADJ
ajis02-2391	312	20	event	event	NOUN
ajis02-2391	312	21	,	,	PUNCT
ajis02-2391	312	22	which	which	PRON
ajis02-2391	312	23	generated	generate	VERB
ajis02-2391	312	24	a	a	DET
ajis02-2391	312	25	gap	gap	NOUN
ajis02-2391	312	26	between	between	ADP
ajis02-2391	312	27	task	task	NOUN
ajis02-2391	312	28	-	-	PUNCT
ajis02-2391	312	29	structure	structure	NOUN
ajis02-2391	312	30	components	component	NOUN
ajis02-2391	312	31	.	.	PUNCT
ajis02-2391	313	1	a	a	DET
ajis02-2391	313	2	number	number	NOUN
ajis02-2391	313	3	of	of	ADP
ajis02-2391	313	4	staff	staff	NOUN
ajis02-2391	313	5	were	be	AUX
ajis02-2391	313	6	unable	unable	ADJ
ajis02-2391	313	7	to	to	PART
ajis02-2391	313	8	complete	complete	VERB
ajis02-2391	313	9	their	their	PRON
ajis02-2391	313	10	tasks	task	NOUN
ajis02-2391	313	11	at	at	ADP
ajis02-2391	313	12	the	the	DET
ajis02-2391	313	13	initial	initial	ADJ
ajis02-2391	313	14	stage	stage	NOUN
ajis02-2391	313	15	of	of	ADP
ajis02-2391	313	16	post	post	NOUN
ajis02-2391	313	17	-	-	NOUN
ajis02-2391	313	18	adoption	adoption	NOUN
ajis02-2391	313	19	,	,	PUNCT
ajis02-2391	313	20	which	which	PRON
ajis02-2391	313	21	led	lead	VERB
ajis02-2391	313	22	to	to	ADP
ajis02-2391	313	23	an	an	DET
ajis02-2391	313	24	increase	increase	NOUN
ajis02-2391	313	25	in	in	ADP
ajis02-2391	313	26	abandoned	abandon	VERB
ajis02-2391	313	27	calls	call	NOUN
ajis02-2391	313	28	and	and	CCONJ
ajis02-2391	313	29	a	a	DET
ajis02-2391	313	30	negative	negative	ADJ
ajis02-2391	313	31	impact	impact	NOUN
ajis02-2391	313	32	on	on	ADP
ajis02-2391	313	33	work	work	NOUN
ajis02-2391	313	34	performance	performance	NOUN
ajis02-2391	313	35	.	.	PUNCT
ajis02-2391	314	1	the	the	DET
ajis02-2391	314	2	it	it	PROPN
ajis02-2391	314	3	department	department	NOUN
ajis02-2391	314	4	attempted	attempt	VERB
ajis02-2391	314	5	to	to	PART
ajis02-2391	314	6	streamline	streamline	VERB
ajis02-2391	314	7	the	the	DET
ajis02-2391	314	8	user	user	NOUN
ajis02-2391	314	9	interaction	interaction	NOUN
ajis02-2391	314	10	with	with	ADP
ajis02-2391	314	11	crm	crm	PROPN
ajis02-2391	314	12	and	and	CCONJ
ajis02-2391	314	13	substantially	substantially	ADV
ajis02-2391	314	14	reduce	reduce	VERB
ajis02-2391	314	15	the	the	DET
ajis02-2391	314	16	working	work	VERB
ajis02-2391	314	17	time	time	NOUN
ajis02-2391	314	18	(	(	PUNCT
ajis02-2391	314	19	incremental	incremental	ADJ
ajis02-2391	314	20	adaptation	adaptation	NOUN
ajis02-2391	314	21	)	)	PUNCT
ajis02-2391	314	22	.	.	PUNCT
ajis02-2391	315	1	due	due	ADP
ajis02-2391	315	2	to	to	ADP
ajis02-2391	315	3	this	this	DET
ajis02-2391	315	4	intervention	intervention	NOUN
ajis02-2391	315	5	,	,	PUNCT
ajis02-2391	315	6	both	both	DET
ajis02-2391	315	7	parties	party	NOUN
ajis02-2391	315	8	were	be	AUX
ajis02-2391	315	9	happy	happy	ADJ
ajis02-2391	315	10	with	with	ADP
ajis02-2391	315	11	the	the	DET
ajis02-2391	315	12	solution	solution	NOUN
ajis02-2391	315	13	and	and	CCONJ
ajis02-2391	315	14	the	the	DET
ajis02-2391	315	15	gap	gap	NOUN
ajis02-2391	315	16	was	be	AUX
ajis02-2391	315	17	successfully	successfully	ADV
ajis02-2391	315	18	addressed	address	VERB
ajis02-2391	315	19	.	.	PUNCT
ajis02-2391	316	1	the	the	DET
ajis02-2391	316	2	team	team	NOUN
ajis02-2391	316	3	leader	leader	NOUN
ajis02-2391	316	4	of	of	ADP
ajis02-2391	316	5	the	the	DET
ajis02-2391	316	6	motor	motor	PROPN
ajis02-2391	316	7	claims	claims	PROPN
ajis02-2391	316	8	department	department	PROPN
ajis02-2391	316	9	explained	explain	VERB
ajis02-2391	316	10	that	that	SCONJ
ajis02-2391	316	11	,	,	PUNCT
ajis02-2391	316	12	“	"	PUNCT
ajis02-2391	316	13	at	at	ADP
ajis02-2391	316	14	the	the	DET
ajis02-2391	316	15	initial	initial	ADJ
ajis02-2391	316	16	post	post	ADJ
ajis02-2391	316	17	-	-	ADJ
ajis02-2391	316	18	adoption	adoption	ADJ
ajis02-2391	316	19	stage	stage	NOUN
ajis02-2391	316	20	of	of	ADP
ajis02-2391	316	21	the	the	DET
ajis02-2391	316	22	crm	crm	PROPN
ajis02-2391	316	23	system	system	NOUN
ajis02-2391	316	24	,	,	PUNCT
ajis02-2391	316	25	it	it	PRON
ajis02-2391	316	26	had	have	VERB
ajis02-2391	316	27	a	a	DET
ajis02-2391	316	28	huge	huge	ADJ
ajis02-2391	316	29	effect	effect	NOUN
ajis02-2391	316	30	on	on	ADP
ajis02-2391	316	31	our	our	PRON
ajis02-2391	316	32	work	work	NOUN
ajis02-2391	316	33	performance	performance	NOUN
ajis02-2391	316	34	.	.	PUNCT
ajis02-2391	317	1	it	it	PRON
ajis02-2391	317	2	increased	increase	VERB
ajis02-2391	317	3	call	call	NOUN
ajis02-2391	317	4	time	time	NOUN
ajis02-2391	317	5	by	by	ADP
ajis02-2391	317	6	one	one	NUM
ajis02-2391	317	7	minute	minute	NOUN
ajis02-2391	317	8	per	per	ADP
ajis02-2391	317	9	call	call	NOUN
ajis02-2391	317	10	.	.	PUNCT
ajis02-2391	318	1	if	if	SCONJ
ajis02-2391	318	2	i	i	PRON
ajis02-2391	318	3	received	receive	VERB
ajis02-2391	318	4	60	60	NUM
ajis02-2391	318	5	calls	call	NOUN
ajis02-2391	318	6	,	,	PUNCT
ajis02-2391	318	7	i	i	PRON
ajis02-2391	318	8	would	would	AUX
ajis02-2391	318	9	waste	waste	VERB
ajis02-2391	318	10	an	an	DET
ajis02-2391	318	11	hour	hour	NOUN
ajis02-2391	318	12	per	per	ADP
ajis02-2391	318	13	day	day	NOUN
ajis02-2391	318	14	.	.	PUNCT
ajis02-2391	319	1	i	i	PRON
ajis02-2391	319	2	raised	raise	VERB
ajis02-2391	319	3	the	the	DET
ajis02-2391	319	4	issue	issue	NOUN
ajis02-2391	319	5	with	with	ADP
ajis02-2391	319	6	the	the	DET
ajis02-2391	319	7	it	it	PROPN
ajis02-2391	319	8	department	department	NOUN
ajis02-2391	319	9	that	that	SCONJ
ajis02-2391	319	10	it	it	PRON
ajis02-2391	319	11	was	be	AUX
ajis02-2391	319	12	wasting	waste	VERB
ajis02-2391	319	13	our	our	PRON
ajis02-2391	319	14	human	human	ADJ
ajis02-2391	319	15	resources	resource	NOUN
ajis02-2391	319	16	and	and	CCONJ
ajis02-2391	319	17	we	we	PRON
ajis02-2391	319	18	needed	need	VERB
ajis02-2391	319	19	to	to	PART
ajis02-2391	319	20	finish	finish	VERB
ajis02-2391	319	21	calls	call	NOUN
ajis02-2391	319	22	earlier	early	ADV
ajis02-2391	319	23	.	.	PUNCT
ajis02-2391	320	1	the	the	DET
ajis02-2391	320	2	it	it	PRON
ajis02-2391	320	3	staff	staff	NOUN
ajis02-2391	320	4	came	come	VERB
ajis02-2391	320	5	up	up	ADP
ajis02-2391	320	6	with	with	ADP
ajis02-2391	320	7	the	the	DET
ajis02-2391	320	8	solution	solution	NOUN
ajis02-2391	320	9	of	of	ADP
ajis02-2391	320	10	finishing	finish	VERB
ajis02-2391	320	11	the	the	DET
ajis02-2391	320	12	task	task	NOUN
ajis02-2391	320	13	within	within	ADP
ajis02-2391	320	14	30	30	NUM
ajis02-2391	320	15	seconds	second	NOUN
ajis02-2391	320	16	by	by	ADP
ajis02-2391	320	17	removing	remove	VERB
ajis02-2391	320	18	unnecessary	unnecessary	ADJ
ajis02-2391	320	19	steps	step	NOUN
ajis02-2391	320	20	.	.	PUNCT
ajis02-2391	320	21	”	"	PUNCT
ajis02-2391	321	1	(	(	PUNCT
ajis02-2391	321	2	bi18	bi18	PROPN
ajis02-2391	321	3	)	)	PUNCT
ajis02-2391	321	4	another	another	DET
ajis02-2391	321	5	critical	critical	ADJ
ajis02-2391	321	6	event	event	NOUN
ajis02-2391	321	7	was	be	AUX
ajis02-2391	321	8	that	that	SCONJ
ajis02-2391	321	9	the	the	DET
ajis02-2391	321	10	different	different	ADJ
ajis02-2391	321	11	implementation	implementation	NOUN
ajis02-2391	321	12	periods	period	NOUN
ajis02-2391	321	13	of	of	ADP
ajis02-2391	321	14	the	the	DET
ajis02-2391	321	15	phone	phone	NOUN
ajis02-2391	321	16	call	call	NOUN
ajis02-2391	321	17	and	and	CCONJ
ajis02-2391	321	18	case	case	NOUN
ajis02-2391	321	19	management	management	NOUN
ajis02-2391	321	20	modules	module	NOUN
ajis02-2391	321	21	across	across	ADP
ajis02-2391	321	22	business	business	NOUN
ajis02-2391	321	23	units	unit	NOUN
ajis02-2391	321	24	generated	generate	VERB
ajis02-2391	321	25	a	a	DET
ajis02-2391	321	26	gap	gap	NOUN
ajis02-2391	321	27	between	between	ADP
ajis02-2391	321	28	task	task	NOUN
ajis02-2391	321	29	-	-	PUNCT
ajis02-2391	321	30	actor	actor	NOUN
ajis02-2391	321	31	components	component	NOUN
ajis02-2391	321	32	.	.	PUNCT
ajis02-2391	322	1	some	some	DET
ajis02-2391	322	2	users	user	NOUN
ajis02-2391	322	3	were	be	AUX
ajis02-2391	322	4	unaware	unaware	ADJ
ajis02-2391	322	5	that	that	SCONJ
ajis02-2391	322	6	they	they	PRON
ajis02-2391	322	7	had	have	VERB
ajis02-2391	322	8	to	to	PART
ajis02-2391	322	9	use	use	VERB
ajis02-2391	322	10	the	the	DET
ajis02-2391	322	11	phone	phone	NOUN
ajis02-2391	322	12	call	call	NOUN
ajis02-2391	322	13	and	and	CCONJ
ajis02-2391	322	14	case	case	NOUN
ajis02-2391	322	15	management	management	NOUN
ajis02-2391	322	16	modules	module	NOUN
ajis02-2391	322	17	in	in	ADP
ajis02-2391	322	18	the	the	DET
ajis02-2391	322	19	crm	crm	NOUN
ajis02-2391	322	20	system	system	NOUN
ajis02-2391	322	21	,	,	PUNCT
ajis02-2391	322	22	which	which	PRON
ajis02-2391	322	23	led	lead	VERB
ajis02-2391	322	24	to	to	ADP
ajis02-2391	322	25	conflict	conflict	NOUN
ajis02-2391	322	26	among	among	ADP
ajis02-2391	322	27	users	user	NOUN
ajis02-2391	322	28	.	.	PUNCT
ajis02-2391	323	1	once	once	SCONJ
ajis02-2391	323	2	users	user	NOUN
ajis02-2391	323	3	were	be	AUX
ajis02-2391	323	4	made	make	VERB
ajis02-2391	323	5	aware	aware	ADJ
ajis02-2391	323	6	of	of	ADP
ajis02-2391	323	7	the	the	DET
ajis02-2391	323	8	need	need	NOUN
ajis02-2391	323	9	to	to	PART
ajis02-2391	323	10	use	use	VERB
ajis02-2391	323	11	the	the	DET
ajis02-2391	323	12	new	new	ADJ
ajis02-2391	323	13	crm	crm	NOUN
ajis02-2391	323	14	system	system	NOUN
ajis02-2391	323	15	(	(	PUNCT
ajis02-2391	323	16	incremental	incremental	ADJ
ajis02-2391	323	17	adaptation	adaptation	NOUN
ajis02-2391	323	18	)	)	PUNCT
ajis02-2391	323	19	,	,	PUNCT
ajis02-2391	323	20	then	then	ADV
ajis02-2391	323	21	the	the	DET
ajis02-2391	323	22	problem	problem	NOUN
ajis02-2391	323	23	was	be	AUX
ajis02-2391	323	24	resolved	resolve	VERB
ajis02-2391	323	25	.	.	PUNCT
ajis02-2391	324	1	a	a	DET
ajis02-2391	324	2	user	user	NOUN
ajis02-2391	324	3	explained	explain	VERB
ajis02-2391	324	4	that	that	SCONJ
ajis02-2391	324	5	,	,	PUNCT
ajis02-2391	324	6	“	"	PUNCT
ajis02-2391	324	7	conflict	conflict	NOUN
ajis02-2391	324	8	occurred	occur	VERB
ajis02-2391	324	9	among	among	ADP
ajis02-2391	324	10	users	user	NOUN
ajis02-2391	324	11	across	across	ADP
ajis02-2391	324	12	business	business	NOUN
ajis02-2391	324	13	units	unit	NOUN
ajis02-2391	324	14	.	.	PUNCT
ajis02-2391	325	1	it	it	PRON
ajis02-2391	325	2	was	be	AUX
ajis02-2391	325	3	a	a	DET
ajis02-2391	325	4	communication	communication	NOUN
ajis02-2391	325	5	conflict	conflict	NOUN
ajis02-2391	325	6	.	.	PUNCT
ajis02-2391	326	1	for	for	ADP
ajis02-2391	326	2	example	example	NOUN
ajis02-2391	326	3	,	,	PUNCT
ajis02-2391	326	4	the	the	DET
ajis02-2391	326	5	conflict	conflict	NOUN
ajis02-2391	326	6	occurred	occur	VERB
ajis02-2391	326	7	because	because	SCONJ
ajis02-2391	326	8	of	of	ADP
ajis02-2391	326	9	using	use	VERB
ajis02-2391	326	10	the	the	DET
ajis02-2391	326	11	phone	phone	NOUN
ajis02-2391	326	12	call	call	NOUN
ajis02-2391	326	13	and	and	CCONJ
ajis02-2391	326	14	case	case	NOUN
ajis02-2391	326	15	management	management	NOUN
ajis02-2391	326	16	module	module	NOUN
ajis02-2391	326	17	.	.	PUNCT
ajis02-2391	327	1	some	some	DET
ajis02-2391	327	2	users	user	NOUN
ajis02-2391	327	3	were	be	AUX
ajis02-2391	327	4	unaware	unaware	ADJ
ajis02-2391	327	5	that	that	SCONJ
ajis02-2391	327	6	they	they	PRON
ajis02-2391	327	7	had	have	VERB
ajis02-2391	327	8	to	to	PART
ajis02-2391	327	9	use	use	VERB
ajis02-2391	327	10	case	case	NOUN
ajis02-2391	327	11	management	management	NOUN
ajis02-2391	327	12	to	to	PART
ajis02-2391	327	13	send	send	VERB
ajis02-2391	327	14	/	/	SYM
ajis02-2391	327	15	receive	receive	VERB
ajis02-2391	327	16	cases	case	NOUN
ajis02-2391	327	17	from	from	ADP
ajis02-2391	327	18	other	other	ADJ
ajis02-2391	327	19	business	business	NOUN
ajis02-2391	327	20	units	unit	NOUN
ajis02-2391	327	21	.	.	PUNCT
ajis02-2391	328	1	once	once	SCONJ
ajis02-2391	328	2	the	the	DET
ajis02-2391	328	3	crm	crm	NOUN
ajis02-2391	328	4	system	system	NOUN
ajis02-2391	328	5	had	have	AUX
ajis02-2391	328	6	been	be	AUX
ajis02-2391	328	7	completely	completely	ADV
ajis02-2391	328	8	implemented	implement	VERB
ajis02-2391	328	9	to	to	ADP
ajis02-2391	328	10	all	all	DET
ajis02-2391	328	11	business	business	NOUN
ajis02-2391	328	12	units	unit	NOUN
ajis02-2391	328	13	,	,	PUNCT
ajis02-2391	328	14	then	then	ADV
ajis02-2391	328	15	there	there	PRON
ajis02-2391	328	16	were	be	VERB
ajis02-2391	328	17	no	no	DET
ajis02-2391	328	18	conflicts	conflict	NOUN
ajis02-2391	328	19	.	.	PUNCT
ajis02-2391	328	20	”	"	PUNCT
ajis02-2391	329	1	(	(	PUNCT
ajis02-2391	329	2	bi10	bi10	NOUN
ajis02-2391	329	3	)	)	PUNCT
ajis02-2391	329	4	structure	structure	NOUN
ajis02-2391	329	5	:	:	PUNCT
ajis02-2391	329	6	in	in	ADP
ajis02-2391	329	7	the	the	DET
ajis02-2391	329	8	contact	contact	NOUN
ajis02-2391	329	9	centre	centre	PROPN
ajis02-2391	329	10	department	department	PROPN
ajis02-2391	329	11	,	,	PUNCT
ajis02-2391	329	12	users	user	NOUN
ajis02-2391	329	13	could	could	AUX
ajis02-2391	329	14	use	use	VERB
ajis02-2391	329	15	the	the	DET
ajis02-2391	329	16	crm	crm	NOUN
ajis02-2391	329	17	system	system	NOUN
ajis02-2391	329	18	to	to	PART
ajis02-2391	329	19	view	view	VERB
ajis02-2391	329	20	information	information	NOUN
ajis02-2391	329	21	related	relate	VERB
ajis02-2391	329	22	to	to	ADP
ajis02-2391	329	23	a	a	DET
ajis02-2391	329	24	customer	customer	NOUN
ajis02-2391	329	25	’s	’s	PART
ajis02-2391	329	26	account	account	NOUN
ajis02-2391	329	27	,	,	PUNCT
ajis02-2391	329	28	such	such	ADJ
ajis02-2391	329	29	as	as	ADP
ajis02-2391	329	30	the	the	DET
ajis02-2391	329	31	list	list	NOUN
ajis02-2391	329	32	of	of	ADP
ajis02-2391	329	33	all	all	DET
ajis02-2391	329	34	insurance	insurance	NOUN
ajis02-2391	329	35	policies	policy	NOUN
ajis02-2391	329	36	belonging	belong	VERB
ajis02-2391	329	37	to	to	ADP
ajis02-2391	329	38	that	that	DET
ajis02-2391	329	39	customer	customer	NOUN
ajis02-2391	329	40	.	.	PUNCT
ajis02-2391	330	1	the	the	DET
ajis02-2391	330	2	organisation	organisation	NOUN
ajis02-2391	330	3	changed	change	VERB
ajis02-2391	330	4	from	from	ADP
ajis02-2391	330	5	a	a	DET
ajis02-2391	330	6	product	product	NOUN
ajis02-2391	330	7	-	-	PUNCT
ajis02-2391	330	8	centric	centric	ADJ
ajis02-2391	330	9	data	datum	NOUN
ajis02-2391	330	10	focus	focus	VERB
ajis02-2391	330	11	to	to	ADP
ajis02-2391	330	12	a	a	DET
ajis02-2391	330	13	customercentric	customercentric	ADJ
ajis02-2391	330	14	data	datum	NOUN
ajis02-2391	330	15	focus	focus	VERB
ajis02-2391	330	16	to	to	PART
ajis02-2391	330	17	align	align	VERB
ajis02-2391	330	18	with	with	ADP
ajis02-2391	330	19	their	their	PRON
ajis02-2391	330	20	business	business	NOUN
ajis02-2391	330	21	strategy	strategy	NOUN
ajis02-2391	330	22	.	.	PUNCT
ajis02-2391	331	1	additionally	additionally	ADV
ajis02-2391	331	2	,	,	PUNCT
ajis02-2391	331	3	the	the	DET
ajis02-2391	331	4	information	information	NOUN
ajis02-2391	331	5	in	in	ADP
ajis02-2391	331	6	the	the	DET
ajis02-2391	331	7	crm	crm	NOUN
ajis02-2391	331	8	system	system	NOUN
ajis02-2391	331	9	was	be	AUX
ajis02-2391	331	10	integrated	integrate	VERB
ajis02-2391	331	11	with	with	ADP
ajis02-2391	331	12	the	the	DET
ajis02-2391	331	13	bki	bki	PROPN
ajis02-2391	331	14	application	application	NOUN
ajis02-2391	331	15	.	.	PUNCT
ajis02-2391	332	1	before	before	SCONJ
ajis02-2391	332	2	crm	crm	PROPN
ajis02-2391	332	3	was	be	AUX
ajis02-2391	332	4	introduced	introduce	VERB
ajis02-2391	332	5	,	,	PUNCT
ajis02-2391	332	6	bi	bi	NOUN
ajis02-2391	332	7	had	have	VERB
ajis02-2391	332	8	australasian	australasian	ADJ
ajis02-2391	332	9	journal	journal	NOUN
ajis02-2391	332	10	of	of	ADP
ajis02-2391	332	11	information	information	NOUN
ajis02-2391	332	12	systems	system	NOUN
ajis02-2391	332	13	techakriengkrai	techakriengkrai	VERB
ajis02-2391	332	14	,	,	PUNCT
ajis02-2391	332	15	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	332	16	&	&	CCONJ
ajis02-2391	332	17	tan	tan	PROPN
ajis02-2391	332	18	2021	2021	NUM
ajis02-2391	332	19	,	,	PUNCT
ajis02-2391	332	20	vol	vol	NOUN
ajis02-2391	332	21	25	25	NUM
ajis02-2391	332	22	,	,	PUNCT
ajis02-2391	332	23	research	research	NOUN
ajis02-2391	332	24	article	article	NOUN
ajis02-2391	332	25	post	post	ADJ
ajis02-2391	332	26	-	-	ADJ
ajis02-2391	332	27	adoptive	adoptive	ADJ
ajis02-2391	332	28	change	change	NOUN
ajis02-2391	332	29	of	of	ADP
ajis02-2391	332	30	enterprise	enterprise	NOUN
ajis02-2391	332	31	system	system	NOUN
ajis02-2391	332	32	implementations	implementation	NOUN
ajis02-2391	332	33	14	14	NUM
ajis02-2391	332	34	two	two	NUM
ajis02-2391	332	35	existing	exist	VERB
ajis02-2391	332	36	systems	system	NOUN
ajis02-2391	332	37	in	in	ADP
ajis02-2391	332	38	use	use	NOUN
ajis02-2391	332	39	called	call	VERB
ajis02-2391	332	40	bki	bki	PROPN
ajis02-2391	332	41	app	app	PROPN
ajis02-2391	332	42	and	and	CCONJ
ajis02-2391	332	43	e	e	NOUN
ajis02-2391	332	44	-	-	NOUN
ajis02-2391	332	45	surveyor	surveyor	ADJ
ajis02-2391	332	46	app	app	NOUN
ajis02-2391	332	47	.	.	PUNCT
ajis02-2391	333	1	bki	bki	PROPN
ajis02-2391	333	2	app	app	PROPN
ajis02-2391	333	3	was	be	AUX
ajis02-2391	333	4	mainly	mainly	ADV
ajis02-2391	333	5	used	use	VERB
ajis02-2391	333	6	for	for	ADP
ajis02-2391	333	7	generating	generate	VERB
ajis02-2391	333	8	insurance	insurance	NOUN
ajis02-2391	333	9	policies	policy	NOUN
ajis02-2391	333	10	and	and	CCONJ
ajis02-2391	333	11	maintaining	maintain	VERB
ajis02-2391	333	12	customer	customer	NOUN
ajis02-2391	333	13	information	information	NOUN
ajis02-2391	333	14	.	.	PUNCT
ajis02-2391	334	1	users	user	NOUN
ajis02-2391	334	2	were	be	AUX
ajis02-2391	334	3	able	able	ADJ
ajis02-2391	334	4	to	to	PART
ajis02-2391	334	5	click	click	VERB
ajis02-2391	334	6	the	the	DET
ajis02-2391	334	7	icon	icon	NOUN
ajis02-2391	334	8	in	in	ADP
ajis02-2391	334	9	the	the	DET
ajis02-2391	334	10	crm	crm	NOUN
ajis02-2391	334	11	system	system	NOUN
ajis02-2391	334	12	to	to	PART
ajis02-2391	334	13	view	view	VERB
ajis02-2391	334	14	further	further	ADJ
ajis02-2391	334	15	information	information	NOUN
ajis02-2391	334	16	about	about	ADP
ajis02-2391	334	17	each	each	DET
ajis02-2391	334	18	insurance	insurance	NOUN
ajis02-2391	334	19	policy	policy	NOUN
ajis02-2391	334	20	in	in	ADP
ajis02-2391	334	21	the	the	DET
ajis02-2391	334	22	bki	bki	PROPN
ajis02-2391	334	23	application	application	NOUN
ajis02-2391	334	24	.	.	PUNCT
ajis02-2391	335	1	therefore	therefore	ADV
ajis02-2391	335	2	,	,	PUNCT
ajis02-2391	335	3	customer	customer	NOUN
ajis02-2391	335	4	information	information	NOUN
ajis02-2391	335	5	became	become	VERB
ajis02-2391	335	6	centralised	centralised	ADJ
ajis02-2391	335	7	,	,	PUNCT
ajis02-2391	335	8	and	and	CCONJ
ajis02-2391	335	9	the	the	DET
ajis02-2391	335	10	workflow	workflow	NOUN
ajis02-2391	335	11	was	be	AUX
ajis02-2391	335	12	substantially	substantially	ADV
ajis02-2391	335	13	changed	change	VERB
ajis02-2391	335	14	after	after	ADP
ajis02-2391	335	15	crm	crm	NOUN
ajis02-2391	335	16	implementation	implementation	NOUN
ajis02-2391	335	17	.	.	PUNCT
ajis02-2391	336	1	however	however	ADV
ajis02-2391	336	2	,	,	PUNCT
ajis02-2391	336	3	there	there	PRON
ajis02-2391	336	4	was	be	VERB
ajis02-2391	336	5	a	a	DET
ajis02-2391	336	6	critical	critical	ADJ
ajis02-2391	336	7	event	event	NOUN
ajis02-2391	336	8	regarding	regard	VERB
ajis02-2391	336	9	the	the	DET
ajis02-2391	336	10	incomplete	incomplete	ADJ
ajis02-2391	336	11	integration	integration	NOUN
ajis02-2391	336	12	of	of	ADP
ajis02-2391	336	13	crm	crm	PROPN
ajis02-2391	336	14	and	and	CCONJ
ajis02-2391	336	15	the	the	DET
ajis02-2391	336	16	existing	exist	VERB
ajis02-2391	336	17	systems	system	NOUN
ajis02-2391	336	18	during	during	ADP
ajis02-2391	336	19	the	the	DET
ajis02-2391	336	20	initial	initial	ADJ
ajis02-2391	336	21	stage	stage	NOUN
ajis02-2391	336	22	of	of	ADP
ajis02-2391	336	23	implementation	implementation	NOUN
ajis02-2391	336	24	.	.	PUNCT
ajis02-2391	337	1	this	this	PRON
ajis02-2391	337	2	generated	generate	VERB
ajis02-2391	337	3	a	a	DET
ajis02-2391	337	4	gap	gap	NOUN
ajis02-2391	337	5	between	between	ADP
ajis02-2391	337	6	structure	structure	NOUN
ajis02-2391	337	7	-	-	PUNCT
ajis02-2391	337	8	task	task	NOUN
ajis02-2391	337	9	components	component	NOUN
ajis02-2391	337	10	.	.	PUNCT
ajis02-2391	338	1	the	the	DET
ajis02-2391	338	2	provided	provide	VERB
ajis02-2391	338	3	structure	structure	NOUN
ajis02-2391	338	4	of	of	ADP
ajis02-2391	338	5	work	work	NOUN
ajis02-2391	338	6	did	do	AUX
ajis02-2391	338	7	not	not	PART
ajis02-2391	338	8	support	support	VERB
ajis02-2391	338	9	users	user	NOUN
ajis02-2391	338	10	to	to	PART
ajis02-2391	338	11	complete	complete	VERB
ajis02-2391	338	12	their	their	PRON
ajis02-2391	338	13	tasks	task	NOUN
ajis02-2391	338	14	,	,	PUNCT
ajis02-2391	338	15	which	which	PRON
ajis02-2391	338	16	led	lead	VERB
ajis02-2391	338	17	to	to	ADP
ajis02-2391	338	18	time	time	NOUN
ajis02-2391	338	19	-	-	PUNCT
ajis02-2391	338	20	wasting	waste	VERB
ajis02-2391	338	21	in	in	ADP
ajis02-2391	338	22	terms	term	NOUN
ajis02-2391	338	23	of	of	ADP
ajis02-2391	338	24	staff	staff	NOUN
ajis02-2391	338	25	double	double	ADJ
ajis02-2391	338	26	keying	key	VERB
ajis02-2391	338	27	information	information	NOUN
ajis02-2391	338	28	to	to	PART
ajis02-2391	338	29	complete	complete	VERB
ajis02-2391	338	30	their	their	PRON
ajis02-2391	338	31	work	work	NOUN
ajis02-2391	338	32	tasks	task	NOUN
ajis02-2391	338	33	.	.	PUNCT
ajis02-2391	339	1	a	a	DET
ajis02-2391	339	2	management	management	NOUN
ajis02-2391	339	3	staff	staff	NOUN
ajis02-2391	339	4	member	member	NOUN
ajis02-2391	339	5	explained	explain	VERB
ajis02-2391	339	6	that	that	SCONJ
ajis02-2391	339	7	“	"	PUNCT
ajis02-2391	339	8	at	at	ADP
ajis02-2391	339	9	the	the	DET
ajis02-2391	339	10	initial	initial	ADJ
ajis02-2391	339	11	stage	stage	NOUN
ajis02-2391	339	12	of	of	ADP
ajis02-2391	339	13	crm	crm	PROPN
ajis02-2391	339	14	adoption	adoption	NOUN
ajis02-2391	339	15	,	,	PUNCT
ajis02-2391	339	16	information	information	NOUN
ajis02-2391	339	17	in	in	ADP
ajis02-2391	339	18	the	the	DET
ajis02-2391	339	19	crm	crm	NOUN
ajis02-2391	339	20	system	system	NOUN
ajis02-2391	339	21	did	do	AUX
ajis02-2391	339	22	not	not	PART
ajis02-2391	339	23	integrate	integrate	VERB
ajis02-2391	339	24	with	with	ADP
ajis02-2391	339	25	information	information	NOUN
ajis02-2391	339	26	in	in	ADP
ajis02-2391	339	27	the	the	DET
ajis02-2391	339	28	e	e	NOUN
ajis02-2391	339	29	-	-	NOUN
ajis02-2391	339	30	surveyor	surveyor	ADJ
ajis02-2391	339	31	application	application	NOUN
ajis02-2391	339	32	.	.	PUNCT
ajis02-2391	340	1	when	when	SCONJ
ajis02-2391	340	2	i	i	PRON
ajis02-2391	340	3	keyed	key	VERB
ajis02-2391	340	4	information	information	NOUN
ajis02-2391	340	5	into	into	ADP
ajis02-2391	340	6	the	the	DET
ajis02-2391	340	7	crm	crm	NOUN
ajis02-2391	340	8	system	system	NOUN
ajis02-2391	340	9	,	,	PUNCT
ajis02-2391	340	10	the	the	DET
ajis02-2391	340	11	information	information	NOUN
ajis02-2391	340	12	was	be	AUX
ajis02-2391	340	13	not	not	PART
ajis02-2391	340	14	displayed	display	VERB
ajis02-2391	340	15	in	in	ADP
ajis02-2391	340	16	the	the	DET
ajis02-2391	340	17	e	e	NOUN
ajis02-2391	340	18	-	-	NOUN
ajis02-2391	340	19	surveyor	surveyor	ADJ
ajis02-2391	340	20	application	application	NOUN
ajis02-2391	340	21	.	.	PUNCT
ajis02-2391	341	1	we	we	PRON
ajis02-2391	341	2	informed	inform	VERB
ajis02-2391	341	3	it	it	PRON
ajis02-2391	341	4	support	support	NOUN
ajis02-2391	341	5	staff	staff	NOUN
ajis02-2391	341	6	that	that	SCONJ
ajis02-2391	341	7	we	we	PRON
ajis02-2391	341	8	would	would	AUX
ajis02-2391	341	9	not	not	PART
ajis02-2391	341	10	do	do	VERB
ajis02-2391	341	11	double	double	ADJ
ajis02-2391	341	12	work	work	NOUN
ajis02-2391	341	13	.	.	PUNCT
ajis02-2391	341	14	”	"	PUNCT
ajis02-2391	342	1	(	(	PUNCT
ajis02-2391	342	2	bi15	bi15	PROPN
ajis02-2391	342	3	)	)	PUNCT
ajis02-2391	342	4	to	to	PART
ajis02-2391	342	5	address	address	VERB
ajis02-2391	342	6	this	this	DET
ajis02-2391	342	7	gap	gap	NOUN
ajis02-2391	342	8	,	,	PUNCT
ajis02-2391	342	9	the	the	DET
ajis02-2391	342	10	it	it	PRON
ajis02-2391	342	11	team	team	NOUN
ajis02-2391	342	12	was	be	AUX
ajis02-2391	342	13	instructed	instruct	VERB
ajis02-2391	342	14	to	to	PART
ajis02-2391	342	15	fully	fully	ADV
ajis02-2391	342	16	integrate	integrate	VERB
ajis02-2391	342	17	the	the	DET
ajis02-2391	342	18	two	two	NUM
ajis02-2391	342	19	systems	system	NOUN
ajis02-2391	342	20	in	in	ADP
ajis02-2391	342	21	the	the	DET
ajis02-2391	342	22	later	later	ADJ
ajis02-2391	342	23	stage	stage	NOUN
ajis02-2391	342	24	of	of	ADP
ajis02-2391	342	25	implementation	implementation	NOUN
ajis02-2391	342	26	(	(	PUNCT
ajis02-2391	342	27	incremental	incremental	ADJ
ajis02-2391	342	28	adaptation	adaptation	NOUN
ajis02-2391	342	29	)	)	PUNCT
ajis02-2391	342	30	,	,	PUNCT
ajis02-2391	342	31	which	which	PRON
ajis02-2391	342	32	successfully	successfully	ADV
ajis02-2391	342	33	removed	remove	VERB
ajis02-2391	342	34	the	the	DET
ajis02-2391	342	35	misalignment	misalignment	NOUN
ajis02-2391	342	36	between	between	ADP
ajis02-2391	342	37	structure	structure	NOUN
ajis02-2391	342	38	and	and	CCONJ
ajis02-2391	342	39	task	task	NOUN
ajis02-2391	342	40	.	.	PUNCT
ajis02-2391	343	1	technology	technology	NOUN
ajis02-2391	343	2	:	:	PUNCT
ajis02-2391	343	3	in	in	ADP
ajis02-2391	343	4	the	the	DET
ajis02-2391	343	5	contact	contact	NOUN
ajis02-2391	343	6	centre	centre	NOUN
ajis02-2391	343	7	,	,	PUNCT
ajis02-2391	343	8	the	the	DET
ajis02-2391	343	9	crm	crm	NOUN
ajis02-2391	343	10	system	system	NOUN
ajis02-2391	343	11	helped	help	VERB
ajis02-2391	343	12	to	to	PART
ajis02-2391	343	13	identify	identify	VERB
ajis02-2391	343	14	customers	customer	NOUN
ajis02-2391	343	15	through	through	ADP
ajis02-2391	343	16	its	its	PRON
ajis02-2391	343	17	integration	integration	NOUN
ajis02-2391	343	18	with	with	ADP
ajis02-2391	343	19	the	the	DET
ajis02-2391	343	20	phone	phone	NOUN
ajis02-2391	343	21	system	system	NOUN
ajis02-2391	343	22	and	and	CCONJ
ajis02-2391	343	23	other	other	ADJ
ajis02-2391	343	24	in	in	ADP
ajis02-2391	343	25	-	-	PUNCT
ajis02-2391	343	26	house	house	NOUN
ajis02-2391	343	27	systems	system	NOUN
ajis02-2391	343	28	.	.	PUNCT
ajis02-2391	344	1	for	for	ADP
ajis02-2391	344	2	the	the	DET
ajis02-2391	344	3	ae	ae	PROPN
ajis02-2391	344	4	and	and	CCONJ
ajis02-2391	344	5	underwriter	underwriter	NOUN
ajis02-2391	344	6	staff	staff	NOUN
ajis02-2391	344	7	,	,	PUNCT
ajis02-2391	344	8	tools	tool	NOUN
ajis02-2391	344	9	to	to	PART
ajis02-2391	344	10	support	support	VERB
ajis02-2391	344	11	their	their	PRON
ajis02-2391	344	12	work	work	NOUN
ajis02-2391	344	13	tasks	task	NOUN
ajis02-2391	344	14	were	be	AUX
ajis02-2391	344	15	changed	change	VERB
ajis02-2391	344	16	after	after	ADP
ajis02-2391	344	17	the	the	DET
ajis02-2391	344	18	introduction	introduction	NOUN
ajis02-2391	344	19	of	of	ADP
ajis02-2391	344	20	the	the	DET
ajis02-2391	344	21	crm	crm	NOUN
ajis02-2391	344	22	system	system	NOUN
ajis02-2391	344	23	.	.	PUNCT
ajis02-2391	345	1	the	the	DET
ajis02-2391	345	2	crm	crm	NOUN
ajis02-2391	345	3	system	system	NOUN
ajis02-2391	345	4	was	be	AUX
ajis02-2391	345	5	integrated	integrate	VERB
ajis02-2391	345	6	with	with	ADP
ajis02-2391	345	7	the	the	DET
ajis02-2391	345	8	existing	exist	VERB
ajis02-2391	345	9	in	in	ADP
ajis02-2391	345	10	-	-	PUNCT
ajis02-2391	345	11	house	house	NOUN
ajis02-2391	345	12	systems	system	NOUN
ajis02-2391	345	13	(	(	PUNCT
ajis02-2391	345	14	mainly	mainly	ADV
ajis02-2391	345	15	the	the	DET
ajis02-2391	345	16	bki	bki	PROPN
ajis02-2391	345	17	application	application	NOUN
ajis02-2391	345	18	)	)	PUNCT
ajis02-2391	345	19	.	.	PUNCT
ajis02-2391	346	1	as	as	ADP
ajis02-2391	346	2	a	a	DET
ajis02-2391	346	3	result	result	NOUN
ajis02-2391	346	4	,	,	PUNCT
ajis02-2391	346	5	ae	ae	PROPN
ajis02-2391	346	6	and	and	CCONJ
ajis02-2391	346	7	underwriter	underwriter	NOUN
ajis02-2391	346	8	staff	staff	NOUN
ajis02-2391	346	9	were	be	AUX
ajis02-2391	346	10	required	require	VERB
ajis02-2391	346	11	to	to	PART
ajis02-2391	346	12	use	use	VERB
ajis02-2391	346	13	the	the	DET
ajis02-2391	346	14	crm	crm	NOUN
ajis02-2391	346	15	system	system	NOUN
ajis02-2391	346	16	to	to	PART
ajis02-2391	346	17	systematically	systematically	ADV
ajis02-2391	346	18	record	record	VERB
ajis02-2391	346	19	customer	customer	NOUN
ajis02-2391	346	20	data	datum	NOUN
ajis02-2391	346	21	and	and	CCONJ
ajis02-2391	346	22	inquiries	inquiry	NOUN
ajis02-2391	346	23	.	.	PUNCT
ajis02-2391	347	1	they	they	PRON
ajis02-2391	347	2	used	use	VERB
ajis02-2391	347	3	the	the	DET
ajis02-2391	347	4	crm	crm	NOUN
ajis02-2391	347	5	system	system	NOUN
ajis02-2391	347	6	to	to	PART
ajis02-2391	347	7	replace	replace	VERB
ajis02-2391	347	8	paper	paper	NOUN
ajis02-2391	347	9	-	-	PUNCT
ajis02-2391	347	10	based	base	VERB
ajis02-2391	347	11	visit	visit	NOUN
ajis02-2391	347	12	plans	plan	NOUN
ajis02-2391	347	13	and	and	CCONJ
ajis02-2391	347	14	the	the	DET
ajis02-2391	347	15	renewal	renewal	NOUN
ajis02-2391	347	16	of	of	ADP
ajis02-2391	347	17	insurance	insurance	NOUN
ajis02-2391	347	18	policies	policy	NOUN
ajis02-2391	347	19	.	.	PUNCT
ajis02-2391	348	1	a	a	DET
ajis02-2391	348	2	management	management	NOUN
ajis02-2391	348	3	staff	staff	NOUN
ajis02-2391	348	4	member	member	NOUN
ajis02-2391	348	5	confirmed	confirm	VERB
ajis02-2391	348	6	that	that	SCONJ
ajis02-2391	348	7	,	,	PUNCT
ajis02-2391	348	8	“	"	PUNCT
ajis02-2391	348	9	we	we	PRON
ajis02-2391	348	10	have	have	VERB
ajis02-2391	348	11	additional	additional	ADJ
ajis02-2391	348	12	work	work	NOUN
ajis02-2391	348	13	.	.	PUNCT
ajis02-2391	349	1	we	we	PRON
ajis02-2391	349	2	shifted	shift	VERB
ajis02-2391	349	3	from	from	ADP
ajis02-2391	349	4	manual	manual	ADJ
ajis02-2391	349	5	work	work	NOUN
ajis02-2391	349	6	to	to	PART
ajis02-2391	349	7	work	work	VERB
ajis02-2391	349	8	on	on	ADP
ajis02-2391	349	9	the	the	DET
ajis02-2391	349	10	system	system	NOUN
ajis02-2391	349	11	.	.	PUNCT
ajis02-2391	350	1	we	we	PRON
ajis02-2391	350	2	need	need	VERB
ajis02-2391	350	3	to	to	PART
ajis02-2391	350	4	record	record	VERB
ajis02-2391	350	5	everything	everything	PRON
ajis02-2391	350	6	into	into	ADP
ajis02-2391	350	7	the	the	DET
ajis02-2391	350	8	crm	crm	NOUN
ajis02-2391	350	9	system	system	NOUN
ajis02-2391	350	10	.	.	PUNCT
ajis02-2391	350	11	”	"	PUNCT
ajis02-2391	351	1	(	(	PUNCT
ajis02-2391	351	2	bi12	bi12	PROPN
ajis02-2391	351	3	)	)	PUNCT
ajis02-2391	351	4	however	however	ADV
ajis02-2391	351	5	,	,	PUNCT
ajis02-2391	351	6	the	the	DET
ajis02-2391	351	7	crm	crm	NOUN
ajis02-2391	351	8	system	system	NOUN
ajis02-2391	351	9	affected	affect	VERB
ajis02-2391	351	10	individuals	individual	NOUN
ajis02-2391	351	11	’	’	PART
ajis02-2391	351	12	work	work	NOUN
ajis02-2391	351	13	practices	practice	NOUN
ajis02-2391	351	14	because	because	SCONJ
ajis02-2391	351	15	of	of	ADP
ajis02-2391	351	16	the	the	DET
ajis02-2391	351	17	limitations	limitation	NOUN
ajis02-2391	351	18	of	of	ADP
ajis02-2391	351	19	customisation	customisation	NOUN
ajis02-2391	351	20	and	and	CCONJ
ajis02-2391	351	21	limited	limited	ADJ
ajis02-2391	351	22	user	user	NOUN
ajis02-2391	351	23	experience	experience	NOUN
ajis02-2391	351	24	with	with	ADP
ajis02-2391	351	25	off	off	ADP
ajis02-2391	351	26	-	-	PUNCT
ajis02-2391	351	27	the	the	DET
ajis02-2391	351	28	-	-	PUNCT
ajis02-2391	351	29	shelf	shelf	NOUN
ajis02-2391	351	30	software	software	NOUN
ajis02-2391	351	31	.	.	PUNCT
ajis02-2391	352	1	in	in	ADP
ajis02-2391	352	2	particular	particular	ADJ
ajis02-2391	352	3	,	,	PUNCT
ajis02-2391	352	4	the	the	DET
ajis02-2391	352	5	critical	critical	ADJ
ajis02-2391	352	6	event	event	NOUN
ajis02-2391	352	7	of	of	ADP
ajis02-2391	352	8	the	the	DET
ajis02-2391	352	9	workflow	workflow	NOUN
ajis02-2391	352	10	adjustment	adjustment	NOUN
ajis02-2391	352	11	limitations	limitation	NOUN
ajis02-2391	352	12	generated	generate	VERB
ajis02-2391	352	13	a	a	DET
ajis02-2391	352	14	gap	gap	NOUN
ajis02-2391	352	15	between	between	ADP
ajis02-2391	352	16	technology	technology	NOUN
ajis02-2391	352	17	-	-	PUNCT
ajis02-2391	352	18	structure	structure	NOUN
ajis02-2391	352	19	components	component	NOUN
ajis02-2391	352	20	.	.	PUNCT
ajis02-2391	353	1	this	this	PRON
ajis02-2391	353	2	affected	affect	VERB
ajis02-2391	353	3	the	the	DET
ajis02-2391	353	4	structure	structure	NOUN
ajis02-2391	353	5	of	of	ADP
ajis02-2391	353	6	work	work	NOUN
ajis02-2391	353	7	because	because	SCONJ
ajis02-2391	353	8	the	the	DET
ajis02-2391	353	9	crm	crm	NOUN
ajis02-2391	353	10	system	system	NOUN
ajis02-2391	353	11	did	do	AUX
ajis02-2391	353	12	not	not	PART
ajis02-2391	353	13	fit	fit	VERB
ajis02-2391	353	14	well	well	ADV
ajis02-2391	353	15	with	with	ADP
ajis02-2391	353	16	the	the	DET
ajis02-2391	353	17	existing	exist	VERB
ajis02-2391	353	18	workflow	workflow	NOUN
ajis02-2391	353	19	.	.	PUNCT
ajis02-2391	354	1	this	this	DET
ajis02-2391	354	2	event	event	NOUN
ajis02-2391	354	3	led	lead	VERB
ajis02-2391	354	4	to	to	ADP
ajis02-2391	354	5	a	a	DET
ajis02-2391	354	6	negative	negative	ADJ
ajis02-2391	354	7	impact	impact	NOUN
ajis02-2391	354	8	on	on	ADP
ajis02-2391	354	9	work	work	NOUN
ajis02-2391	354	10	performance	performance	NOUN
ajis02-2391	354	11	because	because	SCONJ
ajis02-2391	354	12	users	user	NOUN
ajis02-2391	354	13	had	have	VERB
ajis02-2391	354	14	to	to	PART
ajis02-2391	354	15	spend	spend	VERB
ajis02-2391	354	16	more	more	ADJ
ajis02-2391	354	17	time	time	NOUN
ajis02-2391	354	18	to	to	PART
ajis02-2391	354	19	learn	learn	VERB
ajis02-2391	354	20	and	and	CCONJ
ajis02-2391	354	21	adapt	adapt	VERB
ajis02-2391	354	22	to	to	ADP
ajis02-2391	354	23	the	the	DET
ajis02-2391	354	24	new	new	ADJ
ajis02-2391	354	25	system	system	NOUN
ajis02-2391	354	26	.	.	PUNCT
ajis02-2391	355	1	a	a	DET
ajis02-2391	355	2	user	user	NOUN
ajis02-2391	355	3	from	from	ADP
ajis02-2391	355	4	the	the	DET
ajis02-2391	355	5	agent	agent	NOUN
ajis02-2391	355	6	business	business	NOUN
ajis02-2391	355	7	unit	unit	NOUN
ajis02-2391	355	8	explained	explain	VERB
ajis02-2391	355	9	that	that	SCONJ
ajis02-2391	355	10	,	,	PUNCT
ajis02-2391	355	11	“	"	PUNCT
ajis02-2391	355	12	the	the	DET
ajis02-2391	355	13	crm	crm	NOUN
ajis02-2391	355	14	system	system	NOUN
ajis02-2391	355	15	has	have	VERB
ajis02-2391	355	16	several	several	ADJ
ajis02-2391	355	17	features	feature	NOUN
ajis02-2391	355	18	.	.	PUNCT
ajis02-2391	356	1	i	i	PRON
ajis02-2391	356	2	feel	feel	VERB
ajis02-2391	356	3	that	that	SCONJ
ajis02-2391	356	4	it	it	PRON
ajis02-2391	356	5	is	be	AUX
ajis02-2391	356	6	suitable	suitable	ADJ
ajis02-2391	356	7	for	for	ADP
ajis02-2391	356	8	a	a	DET
ajis02-2391	356	9	marketing	marketing	NOUN
ajis02-2391	356	10	company	company	NOUN
ajis02-2391	356	11	or	or	CCONJ
ajis02-2391	356	12	suitable	suitable	ADJ
ajis02-2391	356	13	for	for	ADP
ajis02-2391	356	14	a	a	DET
ajis02-2391	356	15	business	business	NOUN
ajis02-2391	356	16	unit	unit	NOUN
ajis02-2391	356	17	which	which	PRON
ajis02-2391	356	18	takes	take	VERB
ajis02-2391	356	19	care	care	NOUN
ajis02-2391	356	20	of	of	ADP
ajis02-2391	356	21	retail	retail	ADJ
ajis02-2391	356	22	customers	customer	NOUN
ajis02-2391	356	23	.	.	PUNCT
ajis02-2391	357	1	in	in	ADP
ajis02-2391	357	2	my	my	PRON
ajis02-2391	357	3	business	business	NOUN
ajis02-2391	357	4	unit	unit	NOUN
ajis02-2391	357	5	,	,	PUNCT
ajis02-2391	357	6	we	we	PRON
ajis02-2391	357	7	take	take	VERB
ajis02-2391	357	8	care	care	NOUN
ajis02-2391	357	9	of	of	ADP
ajis02-2391	357	10	sales	sale	NOUN
ajis02-2391	357	11	agents	agent	NOUN
ajis02-2391	357	12	.	.	PUNCT
ajis02-2391	358	1	it	it	PRON
ajis02-2391	358	2	is	be	AUX
ajis02-2391	358	3	unsuitable	unsuitable	ADJ
ajis02-2391	358	4	for	for	ADP
ajis02-2391	358	5	the	the	DET
ajis02-2391	358	6	nature	nature	NOUN
ajis02-2391	358	7	of	of	ADP
ajis02-2391	358	8	our	our	PRON
ajis02-2391	358	9	work	work	NOUN
ajis02-2391	358	10	.	.	PUNCT
ajis02-2391	358	11	”	"	PUNCT
ajis02-2391	359	1	(	(	PUNCT
ajis02-2391	359	2	bi02	bi02	PROPN
ajis02-2391	359	3	)	)	PUNCT
ajis02-2391	359	4	the	the	DET
ajis02-2391	359	5	it	it	PRON
ajis02-2391	359	6	team	team	NOUN
ajis02-2391	359	7	attempted	attempt	VERB
ajis02-2391	359	8	to	to	PART
ajis02-2391	359	9	customise	customise	VERB
ajis02-2391	359	10	the	the	DET
ajis02-2391	359	11	crm	crm	NOUN
ajis02-2391	359	12	system	system	NOUN
ajis02-2391	359	13	to	to	PART
ajis02-2391	359	14	suit	suit	VERB
ajis02-2391	359	15	the	the	DET
ajis02-2391	359	16	existing	exist	VERB
ajis02-2391	359	17	workflow	workflow	NOUN
ajis02-2391	359	18	(	(	PUNCT
ajis02-2391	359	19	incremental	incremental	ADJ
ajis02-2391	359	20	adaptation	adaptation	NOUN
ajis02-2391	359	21	)	)	PUNCT
ajis02-2391	359	22	.	.	PUNCT
ajis02-2391	360	1	due	due	ADP
ajis02-2391	360	2	to	to	ADP
ajis02-2391	360	3	this	this	DET
ajis02-2391	360	4	intervention	intervention	NOUN
ajis02-2391	360	5	,	,	PUNCT
ajis02-2391	360	6	the	the	DET
ajis02-2391	360	7	problem	problem	NOUN
ajis02-2391	360	8	was	be	AUX
ajis02-2391	360	9	successfully	successfully	ADV
ajis02-2391	360	10	resolved	resolve	VERB
ajis02-2391	360	11	.	.	PUNCT
ajis02-2391	361	1	a	a	DET
ajis02-2391	361	2	user	user	NOUN
ajis02-2391	361	3	explained	explain	VERB
ajis02-2391	361	4	that	that	SCONJ
ajis02-2391	361	5	,	,	PUNCT
ajis02-2391	361	6	“	"	PUNCT
ajis02-2391	361	7	the	the	DET
ajis02-2391	361	8	crm	crm	NOUN
ajis02-2391	361	9	system	system	NOUN
ajis02-2391	361	10	is	be	AUX
ajis02-2391	361	11	difficult	difficult	ADJ
ajis02-2391	361	12	to	to	PART
ajis02-2391	361	13	use	use	VERB
ajis02-2391	361	14	and	and	CCONJ
ajis02-2391	361	15	unsuitable	unsuitable	ADJ
ajis02-2391	361	16	for	for	ADP
ajis02-2391	361	17	users	user	NOUN
ajis02-2391	361	18	.	.	PUNCT
ajis02-2391	362	1	it	it	PRON
ajis02-2391	362	2	staff	staff	NOUN
ajis02-2391	362	3	attempted	attempt	VERB
ajis02-2391	362	4	to	to	PART
ajis02-2391	362	5	customise	customise	VERB
ajis02-2391	362	6	it	it	PRON
ajis02-2391	362	7	to	to	PART
ajis02-2391	362	8	suit	suit	VERB
ajis02-2391	362	9	each	each	DET
ajis02-2391	362	10	business	business	NOUN
ajis02-2391	362	11	unit	unit	NOUN
ajis02-2391	362	12	.	.	PUNCT
ajis02-2391	363	1	from	from	ADP
ajis02-2391	363	2	my	my	PRON
ajis02-2391	363	3	point	point	NOUN
ajis02-2391	363	4	of	of	ADP
ajis02-2391	363	5	view	view	NOUN
ajis02-2391	363	6	as	as	ADP
ajis02-2391	363	7	a	a	DET
ajis02-2391	363	8	user	user	NOUN
ajis02-2391	363	9	,	,	PUNCT
ajis02-2391	363	10	each	each	DET
ajis02-2391	363	11	business	business	NOUN
ajis02-2391	363	12	unit	unit	NOUN
ajis02-2391	363	13	has	have	VERB
ajis02-2391	363	14	different	different	ADJ
ajis02-2391	363	15	work	work	NOUN
ajis02-2391	363	16	processes	process	NOUN
ajis02-2391	363	17	.	.	PUNCT
ajis02-2391	363	18	”	"	PUNCT
ajis02-2391	364	1	(	(	PUNCT
ajis02-2391	364	2	bi02	bi02	PROPN
ajis02-2391	364	3	)	)	PUNCT
ajis02-2391	364	4	also	also	ADV
ajis02-2391	364	5	,	,	PUNCT
ajis02-2391	364	6	this	this	DET
ajis02-2391	364	7	critical	critical	ADJ
ajis02-2391	364	8	event	event	NOUN
ajis02-2391	364	9	generated	generate	VERB
ajis02-2391	364	10	a	a	DET
ajis02-2391	364	11	gap	gap	NOUN
ajis02-2391	364	12	between	between	ADP
ajis02-2391	364	13	technology	technology	NOUN
ajis02-2391	364	14	-	-	PUNCT
ajis02-2391	364	15	actor	actor	NOUN
ajis02-2391	364	16	components	component	NOUN
ajis02-2391	364	17	.	.	PUNCT
ajis02-2391	365	1	most	most	ADJ
ajis02-2391	365	2	users	user	NOUN
ajis02-2391	365	3	were	be	AUX
ajis02-2391	365	4	not	not	PART
ajis02-2391	365	5	familiar	familiar	ADJ
ajis02-2391	365	6	with	with	ADP
ajis02-2391	365	7	the	the	DET
ajis02-2391	365	8	off	off	ADP
ajis02-2391	365	9	-	-	PUNCT
ajis02-2391	365	10	the	the	DET
ajis02-2391	365	11	-	-	PUNCT
ajis02-2391	365	12	shelf	shelf	NOUN
ajis02-2391	365	13	software	software	NOUN
ajis02-2391	365	14	(	(	PUNCT
ajis02-2391	365	15	gap	gap	NOUN
ajis02-2391	365	16	)	)	PUNCT
ajis02-2391	365	17	,	,	PUNCT
ajis02-2391	365	18	which	which	PRON
ajis02-2391	365	19	had	have	VERB
ajis02-2391	365	20	a	a	DET
ajis02-2391	365	21	negative	negative	ADJ
ajis02-2391	365	22	effect	effect	NOUN
ajis02-2391	365	23	on	on	ADP
ajis02-2391	365	24	users	user	NOUN
ajis02-2391	365	25	’	’	PART
ajis02-2391	365	26	work	work	NOUN
ajis02-2391	365	27	routines	routine	NOUN
ajis02-2391	365	28	.	.	PUNCT
ajis02-2391	366	1	one	one	NUM
ajis02-2391	366	2	of	of	ADP
ajis02-2391	366	3	the	the	DET
ajis02-2391	366	4	participants	participant	NOUN
ajis02-2391	366	5	explained	explain	VERB
ajis02-2391	366	6	that	that	SCONJ
ajis02-2391	366	7	,	,	PUNCT
ajis02-2391	366	8	“	"	PUNCT
ajis02-2391	366	9	the	the	DET
ajis02-2391	366	10	wording	wording	NOUN
ajis02-2391	366	11	in	in	ADP
ajis02-2391	366	12	the	the	DET
ajis02-2391	366	13	crm	crm	NOUN
ajis02-2391	366	14	system	system	NOUN
ajis02-2391	366	15	and	and	CCONJ
ajis02-2391	366	16	the	the	DET
ajis02-2391	366	17	wording	wording	NOUN
ajis02-2391	366	18	that	that	PRON
ajis02-2391	366	19	we	we	PRON
ajis02-2391	366	20	use	use	VERB
ajis02-2391	366	21	every	every	DET
ajis02-2391	366	22	day	day	NOUN
ajis02-2391	366	23	are	be	AUX
ajis02-2391	366	24	totally	totally	ADV
ajis02-2391	366	25	opposite	opposite	ADJ
ajis02-2391	366	26	–	–	PUNCT
ajis02-2391	366	27	for	for	ADP
ajis02-2391	366	28	example	example	NOUN
ajis02-2391	366	29	,	,	PUNCT
ajis02-2391	366	30	the	the	DET
ajis02-2391	366	31	words	word	NOUN
ajis02-2391	366	32	‘	'	PUNCT
ajis02-2391	366	33	lead	lead	NOUN
ajis02-2391	366	34	’	'	PUNCT
ajis02-2391	366	35	and	and	CCONJ
ajis02-2391	366	36	‘	'	PUNCT
ajis02-2391	366	37	customer	customer	NOUN
ajis02-2391	366	38	account	account	NOUN
ajis02-2391	366	39	’	'	PUNCT
ajis02-2391	366	40	.	.	PUNCT
ajis02-2391	367	1	we	we	PRON
ajis02-2391	367	2	are	be	AUX
ajis02-2391	367	3	not	not	PART
ajis02-2391	367	4	familiar	familiar	ADJ
ajis02-2391	367	5	with	with	ADP
ajis02-2391	367	6	sales	sale	NOUN
ajis02-2391	367	7	and	and	CCONJ
ajis02-2391	367	8	marketing	marketing	NOUN
ajis02-2391	367	9	vocabulary	vocabulary	NOUN
ajis02-2391	367	10	.	.	PUNCT
ajis02-2391	368	1	on	on	ADP
ajis02-2391	368	2	top	top	NOUN
ajis02-2391	368	3	of	of	ADP
ajis02-2391	368	4	that	that	PRON
ajis02-2391	368	5	,	,	PUNCT
ajis02-2391	368	6	the	the	DET
ajis02-2391	368	7	wording	wording	NOUN
ajis02-2391	368	8	in	in	ADP
ajis02-2391	368	9	the	the	DET
ajis02-2391	368	10	crm	crm	NOUN
ajis02-2391	368	11	system	system	NOUN
ajis02-2391	368	12	is	be	AUX
ajis02-2391	368	13	in	in	ADP
ajis02-2391	368	14	english	english	PROPN
ajis02-2391	368	15	.	.	PUNCT
ajis02-2391	368	16	”	"	PUNCT
ajis02-2391	369	1	(	(	PUNCT
ajis02-2391	369	2	bi08	bi08	PROPN
ajis02-2391	369	3	)	)	PUNCT
ajis02-2391	369	4	the	the	DET
ajis02-2391	369	5	it	it	PRON
ajis02-2391	369	6	team	team	NOUN
ajis02-2391	369	7	provided	provide	VERB
ajis02-2391	369	8	extra	extra	ADJ
ajis02-2391	369	9	support	support	NOUN
ajis02-2391	369	10	to	to	ADP
ajis02-2391	369	11	users	user	NOUN
ajis02-2391	369	12	to	to	PART
ajis02-2391	369	13	help	help	VERB
ajis02-2391	369	14	them	they	PRON
ajis02-2391	369	15	australasian	australasian	ADJ
ajis02-2391	369	16	journal	journal	NOUN
ajis02-2391	369	17	of	of	ADP
ajis02-2391	369	18	information	information	NOUN
ajis02-2391	369	19	systems	system	NOUN
ajis02-2391	369	20	techakriengkrai	techakriengkrai	VERB
ajis02-2391	369	21	,	,	PUNCT
ajis02-2391	369	22	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	369	23	&	&	CCONJ
ajis02-2391	369	24	tan	tan	PROPN
ajis02-2391	369	25	2021	2021	NUM
ajis02-2391	369	26	,	,	PUNCT
ajis02-2391	369	27	vol	vol	NOUN
ajis02-2391	369	28	25	25	NUM
ajis02-2391	369	29	,	,	PUNCT
ajis02-2391	369	30	research	research	NOUN
ajis02-2391	369	31	article	article	NOUN
ajis02-2391	369	32	post	post	ADJ
ajis02-2391	369	33	-	-	ADJ
ajis02-2391	369	34	adoptive	adoptive	ADJ
ajis02-2391	369	35	change	change	NOUN
ajis02-2391	369	36	of	of	ADP
ajis02-2391	369	37	enterprise	enterprise	NOUN
ajis02-2391	369	38	system	system	NOUN
ajis02-2391	369	39	implementations	implementation	NOUN
ajis02-2391	369	40	15	15	NUM
ajis02-2391	369	41	adapt	adapt	ADJ
ajis02-2391	369	42	to	to	ADP
ajis02-2391	369	43	the	the	DET
ajis02-2391	369	44	new	new	ADJ
ajis02-2391	369	45	system	system	NOUN
ajis02-2391	369	46	,	,	PUNCT
ajis02-2391	369	47	including	include	VERB
ajis02-2391	369	48	one	one	NUM
ajis02-2391	369	49	-	-	PUNCT
ajis02-2391	369	50	on	on	ADP
ajis02-2391	369	51	-	-	PUNCT
ajis02-2391	369	52	one	one	NUM
ajis02-2391	369	53	and	and	CCONJ
ajis02-2391	369	54	on	on	ADP
ajis02-2391	369	55	the	the	DET
ajis02-2391	369	56	job	job	NOUN
ajis02-2391	369	57	training	training	NOUN
ajis02-2391	369	58	(	(	PUNCT
ajis02-2391	369	59	incremental	incremental	ADJ
ajis02-2391	369	60	adaptation	adaptation	NOUN
ajis02-2391	369	61	)	)	PUNCT
ajis02-2391	369	62	.	.	PUNCT
ajis02-2391	370	1	due	due	ADP
ajis02-2391	370	2	to	to	ADP
ajis02-2391	370	3	this	this	DET
ajis02-2391	370	4	intervention	intervention	NOUN
ajis02-2391	370	5	,	,	PUNCT
ajis02-2391	370	6	the	the	DET
ajis02-2391	370	7	problem	problem	NOUN
ajis02-2391	370	8	was	be	AUX
ajis02-2391	370	9	successfully	successfully	ADV
ajis02-2391	370	10	resolved	resolve	VERB
ajis02-2391	370	11	.	.	PUNCT
ajis02-2391	371	1	further	further	ADJ
ajis02-2391	371	2	examination	examination	NOUN
ajis02-2391	371	3	of	of	ADP
ajis02-2391	371	4	outcomes	outcome	NOUN
ajis02-2391	371	5	from	from	ADP
ajis02-2391	371	6	gaps	gap	NOUN
ajis02-2391	371	7	showed	show	VERB
ajis02-2391	371	8	that	that	SCONJ
ajis02-2391	371	9	five	five	NUM
ajis02-2391	371	10	critical	critical	ADJ
ajis02-2391	371	11	events	event	NOUN
ajis02-2391	371	12	in	in	ADP
ajis02-2391	371	13	the	the	DET
ajis02-2391	371	14	bi	bi	NOUN
ajis02-2391	371	15	organisation	organisation	NOUN
ajis02-2391	371	16	led	lead	VERB
ajis02-2391	371	17	to	to	ADP
ajis02-2391	371	18	the	the	DET
ajis02-2391	371	19	generation	generation	NOUN
ajis02-2391	371	20	of	of	ADP
ajis02-2391	371	21	different	different	ADJ
ajis02-2391	371	22	gaps	gap	NOUN
ajis02-2391	371	23	between	between	ADP
ajis02-2391	371	24	technology	technology	NOUN
ajis02-2391	371	25	-	-	PUNCT
ajis02-2391	371	26	structure	structure	NOUN
ajis02-2391	371	27	,	,	PUNCT
ajis02-2391	371	28	technologyactor	technologyactor	NOUN
ajis02-2391	371	29	,	,	PUNCT
ajis02-2391	371	30	structure	structure	NOUN
ajis02-2391	371	31	-	-	PUNCT
ajis02-2391	371	32	task	task	NOUN
ajis02-2391	371	33	,	,	PUNCT
ajis02-2391	371	34	and	and	CCONJ
ajis02-2391	371	35	task	task	NOUN
ajis02-2391	371	36	-	-	PUNCT
ajis02-2391	371	37	actor	actor	NOUN
ajis02-2391	371	38	components	component	NOUN
ajis02-2391	371	39	.	.	PUNCT
ajis02-2391	372	1	as	as	ADP
ajis02-2391	372	2	a	a	DET
ajis02-2391	372	3	result	result	NOUN
ajis02-2391	372	4	,	,	PUNCT
ajis02-2391	372	5	these	these	DET
ajis02-2391	372	6	gaps	gap	NOUN
ajis02-2391	372	7	led	lead	VERB
ajis02-2391	372	8	to	to	ADP
ajis02-2391	372	9	the	the	DET
ajis02-2391	372	10	generation	generation	NOUN
ajis02-2391	372	11	of	of	ADP
ajis02-2391	372	12	unintended	unintended	ADJ
ajis02-2391	372	13	consequences	consequence	NOUN
ajis02-2391	372	14	including	include	VERB
ajis02-2391	372	15	effect	effect	NOUN
ajis02-2391	372	16	on	on	ADP
ajis02-2391	372	17	work	work	NOUN
ajis02-2391	372	18	performance	performance	NOUN
ajis02-2391	372	19	,	,	PUNCT
ajis02-2391	372	20	additional	additional	ADJ
ajis02-2391	372	21	work	work	NOUN
ajis02-2391	372	22	,	,	PUNCT
ajis02-2391	372	23	conflict	conflict	NOUN
ajis02-2391	372	24	among	among	ADP
ajis02-2391	372	25	users	user	NOUN
ajis02-2391	372	26	,	,	PUNCT
ajis02-2391	372	27	struggles	struggle	VERB
ajis02-2391	372	28	with	with	ADP
ajis02-2391	372	29	workflow	workflow	NOUN
ajis02-2391	372	30	,	,	PUNCT
ajis02-2391	372	31	and	and	CCONJ
ajis02-2391	372	32	increased	increase	VERB
ajis02-2391	372	33	abandoned	abandon	VERB
ajis02-2391	372	34	calls	call	NOUN
ajis02-2391	372	35	.	.	PUNCT
ajis02-2391	373	1	critical	critical	ADJ
ajis02-2391	373	2	events	event	NOUN
ajis02-2391	373	3	gaps	gap	NOUN
ajis02-2391	373	4	between	between	ADP
ajis02-2391	373	5	components	component	NOUN
ajis02-2391	373	6	response	response	NOUN
ajis02-2391	373	7	to	to	ADP
ajis02-2391	373	8	gaps	gap	VERB
ajis02-2391	373	9	outcomes	outcome	NOUN
ajis02-2391	373	10	customisation	customisation	NOUN
ajis02-2391	373	11	limitations	limitation	NOUN
ajis02-2391	373	12	and	and	CCONJ
ajis02-2391	373	13	mismatch	mismatch	NOUN
ajis02-2391	373	14	of	of	ADP
ajis02-2391	373	15	the	the	DET
ajis02-2391	373	16	terminology	terminology	NOUN
ajis02-2391	373	17	in	in	ADP
ajis02-2391	373	18	the	the	DET
ajis02-2391	373	19	crm	crm	NOUN
ajis02-2391	373	20	system	system	NOUN
ajis02-2391	373	21	customisation	customisation	NOUN
ajis02-2391	373	22	of	of	ADP
ajis02-2391	373	23	the	the	DET
ajis02-2391	373	24	crm	crm	NOUN
ajis02-2391	373	25	system	system	NOUN
ajis02-2391	373	26	had	have	VERB
ajis02-2391	373	27	limitations	limitation	NOUN
ajis02-2391	373	28	in	in	ADP
ajis02-2391	373	29	terms	term	NOUN
ajis02-2391	373	30	of	of	ADP
ajis02-2391	373	31	workflow	workflow	NOUN
ajis02-2391	373	32	adjustment	adjustment	NOUN
ajis02-2391	373	33	and	and	CCONJ
ajis02-2391	373	34	too	too	ADV
ajis02-2391	373	35	many	many	ADJ
ajis02-2391	373	36	unnecessary	unnecessary	ADJ
ajis02-2391	373	37	features	feature	NOUN
ajis02-2391	373	38	.	.	PUNCT
ajis02-2391	374	1	furthermore	furthermore	ADV
ajis02-2391	374	2	,	,	PUNCT
ajis02-2391	374	3	users	user	NOUN
ajis02-2391	374	4	were	be	AUX
ajis02-2391	374	5	unfamiliar	unfamiliar	ADJ
ajis02-2391	374	6	with	with	ADP
ajis02-2391	374	7	the	the	DET
ajis02-2391	374	8	terminology	terminology	NOUN
ajis02-2391	374	9	in	in	ADP
ajis02-2391	374	10	the	the	DET
ajis02-2391	374	11	crm	crm	NOUN
ajis02-2391	374	12	system	system	NOUN
ajis02-2391	374	13	.	.	PUNCT
ajis02-2391	375	1	technology	technology	NOUN
ajis02-2391	375	2	-	-	PUNCT
ajis02-2391	375	3	structure	structure	NOUN
ajis02-2391	375	4	the	the	DET
ajis02-2391	375	5	crm	crm	NOUN
ajis02-2391	375	6	system	system	NOUN
ajis02-2391	375	7	did	do	AUX
ajis02-2391	375	8	not	not	PART
ajis02-2391	375	9	fit	fit	VERB
ajis02-2391	375	10	well	well	ADV
ajis02-2391	375	11	with	with	ADP
ajis02-2391	375	12	the	the	DET
ajis02-2391	375	13	existing	exist	VERB
ajis02-2391	375	14	workflow	workflow	NOUN
ajis02-2391	375	15	.	.	PUNCT
ajis02-2391	376	1	technology	technology	NOUN
ajis02-2391	376	2	-	-	PUNCT
ajis02-2391	376	3	actor	actor	NOUN
ajis02-2391	376	4	the	the	DET
ajis02-2391	376	5	terminology	terminology	NOUN
ajis02-2391	376	6	in	in	ADP
ajis02-2391	376	7	the	the	DET
ajis02-2391	376	8	crm	crm	NOUN
ajis02-2391	376	9	system	system	NOUN
ajis02-2391	376	10	affected	affect	VERB
ajis02-2391	376	11	users	user	NOUN
ajis02-2391	376	12	’	’	PART
ajis02-2391	376	13	work	work	NOUN
ajis02-2391	376	14	routines	routine	NOUN
ajis02-2391	376	15	and	and	CCONJ
ajis02-2391	376	16	work	work	NOUN
ajis02-2391	376	17	practices	practice	NOUN
ajis02-2391	376	18	.	.	PUNCT
ajis02-2391	377	1	most	most	ADJ
ajis02-2391	377	2	users	user	NOUN
ajis02-2391	377	3	were	be	AUX
ajis02-2391	377	4	not	not	PART
ajis02-2391	377	5	familiar	familiar	ADJ
ajis02-2391	377	6	with	with	ADP
ajis02-2391	377	7	the	the	DET
ajis02-2391	377	8	off	off	ADP
ajis02-2391	377	9	-	-	PUNCT
ajis02-2391	377	10	the	the	DET
ajis02-2391	377	11	-	-	PUNCT
ajis02-2391	377	12	shelf	shelf	NOUN
ajis02-2391	377	13	software	software	NOUN
ajis02-2391	377	14	.	.	PUNCT
ajis02-2391	378	1	incremental	incremental	ADJ
ajis02-2391	378	2	adaptation	adaptation	NOUN
ajis02-2391	378	3	the	the	DET
ajis02-2391	378	4	it	it	PRON
ajis02-2391	378	5	team	team	NOUN
ajis02-2391	378	6	attempted	attempt	VERB
ajis02-2391	378	7	to	to	PART
ajis02-2391	378	8	customise	customise	VERB
ajis02-2391	378	9	the	the	DET
ajis02-2391	378	10	crm	crm	NOUN
ajis02-2391	378	11	system	system	NOUN
ajis02-2391	378	12	to	to	PART
ajis02-2391	378	13	suit	suit	VERB
ajis02-2391	378	14	the	the	DET
ajis02-2391	378	15	existing	exist	VERB
ajis02-2391	378	16	workflow	workflow	NOUN
ajis02-2391	378	17	,	,	PUNCT
ajis02-2391	378	18	as	as	ADV
ajis02-2391	378	19	well	well	ADV
ajis02-2391	378	20	as	as	ADP
ajis02-2391	378	21	supported	support	VERB
ajis02-2391	378	22	users	user	NOUN
ajis02-2391	378	23	to	to	PART
ajis02-2391	378	24	adapt	adapt	VERB
ajis02-2391	378	25	to	to	ADP
ajis02-2391	378	26	new	new	ADJ
ajis02-2391	378	27	system	system	NOUN
ajis02-2391	378	28	.	.	PUNCT
ajis02-2391	379	1	due	due	ADP
ajis02-2391	379	2	to	to	ADP
ajis02-2391	379	3	this	this	DET
ajis02-2391	379	4	intervention	intervention	NOUN
ajis02-2391	379	5	,	,	PUNCT
ajis02-2391	379	6	the	the	DET
ajis02-2391	379	7	effect	effect	NOUN
ajis02-2391	379	8	on	on	ADP
ajis02-2391	379	9	work	work	NOUN
ajis02-2391	379	10	performance	performance	NOUN
ajis02-2391	379	11	in	in	ADP
ajis02-2391	379	12	terms	term	NOUN
ajis02-2391	379	13	of	of	ADP
ajis02-2391	379	14	spending	spend	VERB
ajis02-2391	379	15	more	more	ADJ
ajis02-2391	379	16	time	time	NOUN
ajis02-2391	379	17	to	to	PART
ajis02-2391	379	18	learn	learn	VERB
ajis02-2391	379	19	and	and	CCONJ
ajis02-2391	379	20	adapt	adapt	VERB
ajis02-2391	379	21	to	to	ADP
ajis02-2391	379	22	the	the	DET
ajis02-2391	379	23	new	new	ADJ
ajis02-2391	379	24	system	system	NOUN
ajis02-2391	379	25	was	be	AUX
ajis02-2391	379	26	successfully	successfully	ADV
ajis02-2391	379	27	resolved	resolve	VERB
ajis02-2391	379	28	.	.	PUNCT
ajis02-2391	380	1	incomplete	incomplete	ADJ
ajis02-2391	380	2	integration	integration	NOUN
ajis02-2391	380	3	there	there	PRON
ajis02-2391	380	4	was	be	VERB
ajis02-2391	380	5	incomplete	incomplete	ADJ
ajis02-2391	380	6	integration	integration	NOUN
ajis02-2391	380	7	of	of	ADP
ajis02-2391	380	8	the	the	DET
ajis02-2391	380	9	two	two	NUM
ajis02-2391	380	10	systems	system	NOUN
ajis02-2391	380	11	at	at	ADP
ajis02-2391	380	12	the	the	DET
ajis02-2391	380	13	initial	initial	ADJ
ajis02-2391	380	14	stage	stage	NOUN
ajis02-2391	380	15	of	of	ADP
ajis02-2391	380	16	implementation	implementation	NOUN
ajis02-2391	380	17	.	.	PUNCT
ajis02-2391	381	1	users	user	NOUN
ajis02-2391	381	2	had	have	VERB
ajis02-2391	381	3	to	to	PART
ajis02-2391	381	4	input	input	VERB
ajis02-2391	381	5	data	datum	NOUN
ajis02-2391	381	6	twice	twice	ADV
ajis02-2391	381	7	into	into	ADP
ajis02-2391	381	8	both	both	DET
ajis02-2391	381	9	systems	system	NOUN
ajis02-2391	381	10	.	.	PUNCT
ajis02-2391	382	1	structure	structure	NOUN
ajis02-2391	382	2	-	-	PUNCT
ajis02-2391	382	3	task	task	NOUN
ajis02-2391	382	4	the	the	DET
ajis02-2391	382	5	provided	provide	VERB
ajis02-2391	382	6	structure	structure	NOUN
ajis02-2391	382	7	of	of	ADP
ajis02-2391	382	8	work	work	NOUN
ajis02-2391	382	9	did	do	AUX
ajis02-2391	382	10	not	not	PART
ajis02-2391	382	11	support	support	VERB
ajis02-2391	382	12	users	user	NOUN
ajis02-2391	382	13	to	to	PART
ajis02-2391	382	14	complete	complete	VERB
ajis02-2391	382	15	their	their	PRON
ajis02-2391	382	16	tasks	task	NOUN
ajis02-2391	382	17	.	.	PUNCT
ajis02-2391	383	1	incremental	incremental	ADJ
ajis02-2391	383	2	adaptation	adaptation	NOUN
ajis02-2391	383	3	this	this	DET
ajis02-2391	383	4	event	event	NOUN
ajis02-2391	383	5	led	lead	VERB
ajis02-2391	383	6	to	to	ADP
ajis02-2391	383	7	additional	additional	ADJ
ajis02-2391	383	8	work	work	NOUN
ajis02-2391	383	9	in	in	ADP
ajis02-2391	383	10	terms	term	NOUN
ajis02-2391	383	11	of	of	ADP
ajis02-2391	383	12	double	double	ADJ
ajis02-2391	383	13	keying	key	VERB
ajis02-2391	383	14	information	information	NOUN
ajis02-2391	383	15	to	to	PART
ajis02-2391	383	16	complete	complete	VERB
ajis02-2391	383	17	the	the	DET
ajis02-2391	383	18	work	work	NOUN
ajis02-2391	383	19	processes	process	NOUN
ajis02-2391	383	20	.	.	PUNCT
ajis02-2391	384	1	to	to	PART
ajis02-2391	384	2	address	address	VERB
ajis02-2391	384	3	this	this	DET
ajis02-2391	384	4	gap	gap	NOUN
ajis02-2391	384	5	,	,	PUNCT
ajis02-2391	384	6	the	the	DET
ajis02-2391	384	7	it	it	PRON
ajis02-2391	384	8	team	team	NOUN
ajis02-2391	384	9	resolved	resolve	VERB
ajis02-2391	384	10	the	the	DET
ajis02-2391	384	11	problem	problem	NOUN
ajis02-2391	384	12	by	by	ADP
ajis02-2391	384	13	fully	fully	ADV
ajis02-2391	384	14	integrating	integrate	VERB
ajis02-2391	384	15	the	the	DET
ajis02-2391	384	16	two	two	NUM
ajis02-2391	384	17	systems	system	NOUN
ajis02-2391	384	18	.	.	PUNCT
ajis02-2391	385	1	due	due	ADP
ajis02-2391	385	2	to	to	ADP
ajis02-2391	385	3	this	this	DET
ajis02-2391	385	4	intervention	intervention	NOUN
ajis02-2391	385	5	,	,	PUNCT
ajis02-2391	385	6	the	the	DET
ajis02-2391	385	7	it	it	PRON
ajis02-2391	385	8	team	team	NOUN
ajis02-2391	385	9	was	be	AUX
ajis02-2391	385	10	instructed	instruct	VERB
ajis02-2391	385	11	to	to	PART
ajis02-2391	385	12	fully	fully	ADV
ajis02-2391	385	13	integrate	integrate	VERB
ajis02-2391	385	14	the	the	DET
ajis02-2391	385	15	two	two	NUM
ajis02-2391	385	16	systems	system	NOUN
ajis02-2391	385	17	in	in	ADP
ajis02-2391	385	18	the	the	DET
ajis02-2391	385	19	later	later	ADJ
ajis02-2391	385	20	stage	stage	NOUN
ajis02-2391	385	21	of	of	ADP
ajis02-2391	385	22	implementation	implementation	NOUN
ajis02-2391	385	23	,	,	PUNCT
ajis02-2391	385	24	which	which	PRON
ajis02-2391	385	25	successfully	successfully	ADV
ajis02-2391	385	26	removed	remove	VERB
ajis02-2391	385	27	the	the	DET
ajis02-2391	385	28	misalignment	misalignment	NOUN
ajis02-2391	385	29	between	between	ADP
ajis02-2391	385	30	structure	structure	NOUN
ajis02-2391	385	31	and	and	CCONJ
ajis02-2391	385	32	task	task	NOUN
ajis02-2391	385	33	.	.	PUNCT
ajis02-2391	386	1	different	different	ADJ
ajis02-2391	386	2	implementation	implementation	NOUN
ajis02-2391	386	3	periods	period	VERB
ajis02-2391	386	4	different	different	ADJ
ajis02-2391	386	5	implementation	implementation	NOUN
ajis02-2391	386	6	periods	period	NOUN
ajis02-2391	386	7	of	of	ADP
ajis02-2391	386	8	the	the	DET
ajis02-2391	386	9	phone	phone	NOUN
ajis02-2391	386	10	call	call	NOUN
ajis02-2391	386	11	and	and	CCONJ
ajis02-2391	386	12	case	case	NOUN
ajis02-2391	386	13	management	management	NOUN
ajis02-2391	386	14	modules	module	NOUN
ajis02-2391	386	15	in	in	ADP
ajis02-2391	386	16	different	different	ADJ
ajis02-2391	386	17	business	business	NOUN
ajis02-2391	386	18	units	unit	NOUN
ajis02-2391	386	19	.	.	PUNCT
ajis02-2391	387	1	task	task	NOUN
ajis02-2391	387	2	-	-	PUNCT
ajis02-2391	387	3	actor	actor	NOUN
ajis02-2391	387	4	some	some	DET
ajis02-2391	387	5	users	user	NOUN
ajis02-2391	387	6	were	be	AUX
ajis02-2391	387	7	unaware	unaware	ADJ
ajis02-2391	387	8	that	that	SCONJ
ajis02-2391	387	9	they	they	PRON
ajis02-2391	387	10	had	have	VERB
ajis02-2391	387	11	to	to	PART
ajis02-2391	387	12	use	use	VERB
ajis02-2391	387	13	the	the	DET
ajis02-2391	387	14	phone	phone	NOUN
ajis02-2391	387	15	call	call	NOUN
ajis02-2391	387	16	and	and	CCONJ
ajis02-2391	387	17	case	case	NOUN
ajis02-2391	387	18	management	management	NOUN
ajis02-2391	387	19	modules	module	NOUN
ajis02-2391	387	20	in	in	ADP
ajis02-2391	387	21	the	the	DET
ajis02-2391	387	22	crm	crm	NOUN
ajis02-2391	387	23	system	system	NOUN
ajis02-2391	387	24	.	.	PUNCT
ajis02-2391	388	1	each	each	DET
ajis02-2391	388	2	department	department	NOUN
ajis02-2391	388	3	started	start	VERB
ajis02-2391	388	4	using	use	VERB
ajis02-2391	388	5	the	the	DET
ajis02-2391	388	6	crm	crm	NOUN
ajis02-2391	388	7	system	system	NOUN
ajis02-2391	388	8	at	at	ADP
ajis02-2391	388	9	a	a	DET
ajis02-2391	388	10	different	different	ADJ
ajis02-2391	388	11	time	time	NOUN
ajis02-2391	388	12	.	.	PUNCT
ajis02-2391	389	1	incremental	incremental	ADJ
ajis02-2391	389	2	adaptation	adaptation	NOUN
ajis02-2391	389	3	this	this	DET
ajis02-2391	389	4	event	event	NOUN
ajis02-2391	389	5	happened	happen	VERB
ajis02-2391	389	6	during	during	ADP
ajis02-2391	389	7	the	the	DET
ajis02-2391	389	8	initial	initial	ADJ
ajis02-2391	389	9	stage	stage	NOUN
ajis02-2391	389	10	of	of	ADP
ajis02-2391	389	11	postadoption	postadoption	NOUN
ajis02-2391	389	12	.	.	PUNCT
ajis02-2391	390	1	it	it	PRON
ajis02-2391	390	2	led	lead	VERB
ajis02-2391	390	3	to	to	ADP
ajis02-2391	390	4	conflict	conflict	NOUN
ajis02-2391	390	5	among	among	ADP
ajis02-2391	390	6	users	user	NOUN
ajis02-2391	390	7	.	.	PUNCT
ajis02-2391	391	1	once	once	SCONJ
ajis02-2391	391	2	users	user	NOUN
ajis02-2391	391	3	were	be	AUX
ajis02-2391	391	4	made	make	VERB
ajis02-2391	391	5	aware	aware	ADJ
ajis02-2391	391	6	of	of	ADP
ajis02-2391	391	7	the	the	DET
ajis02-2391	391	8	need	need	NOUN
ajis02-2391	391	9	to	to	PART
ajis02-2391	391	10	use	use	VERB
ajis02-2391	391	11	the	the	DET
ajis02-2391	391	12	new	new	ADJ
ajis02-2391	391	13	crm	crm	NOUN
ajis02-2391	391	14	system	system	NOUN
ajis02-2391	391	15	,	,	PUNCT
ajis02-2391	391	16	the	the	DET
ajis02-2391	391	17	problem	problem	NOUN
ajis02-2391	391	18	was	be	AUX
ajis02-2391	391	19	resolved	resolve	VERB
ajis02-2391	391	20	.	.	PUNCT
ajis02-2391	392	1	due	due	ADP
ajis02-2391	392	2	to	to	ADP
ajis02-2391	392	3	this	this	DET
ajis02-2391	392	4	intervention	intervention	NOUN
ajis02-2391	392	5	,	,	PUNCT
ajis02-2391	392	6	once	once	SCONJ
ajis02-2391	392	7	users	user	NOUN
ajis02-2391	392	8	were	be	AUX
ajis02-2391	392	9	made	make	VERB
ajis02-2391	392	10	aware	aware	ADJ
ajis02-2391	392	11	of	of	ADP
ajis02-2391	392	12	the	the	DET
ajis02-2391	392	13	need	need	NOUN
ajis02-2391	392	14	to	to	PART
ajis02-2391	392	15	use	use	VERB
ajis02-2391	392	16	the	the	DET
ajis02-2391	392	17	new	new	ADJ
ajis02-2391	392	18	crm	crm	NOUN
ajis02-2391	392	19	system	system	NOUN
ajis02-2391	392	20	,	,	PUNCT
ajis02-2391	392	21	then	then	ADV
ajis02-2391	392	22	the	the	DET
ajis02-2391	392	23	conflicts	conflict	NOUN
ajis02-2391	392	24	among	among	ADP
ajis02-2391	392	25	users	user	NOUN
ajis02-2391	392	26	were	be	AUX
ajis02-2391	392	27	resolved	resolve	VERB
ajis02-2391	392	28	.	.	PUNCT
ajis02-2391	393	1	inadequate	inadequate	ADJ
ajis02-2391	393	2	training	training	NOUN
ajis02-2391	393	3	and	and	CCONJ
ajis02-2391	393	4	the	the	DET
ajis02-2391	393	5	complexity	complexity	NOUN
ajis02-2391	393	6	of	of	ADP
ajis02-2391	393	7	the	the	DET
ajis02-2391	393	8	crm	crm	NOUN
ajis02-2391	393	9	system	system	NOUN
ajis02-2391	393	10	users	user	NOUN
ajis02-2391	393	11	were	be	AUX
ajis02-2391	393	12	not	not	PART
ajis02-2391	393	13	fluent	fluent	ADJ
ajis02-2391	393	14	at	at	ADP
ajis02-2391	393	15	using	use	VERB
ajis02-2391	393	16	the	the	DET
ajis02-2391	393	17	crm	crm	NOUN
ajis02-2391	393	18	system	system	NOUN
ajis02-2391	393	19	because	because	SCONJ
ajis02-2391	393	20	of	of	ADP
ajis02-2391	393	21	inadequate	inadequate	ADJ
ajis02-2391	393	22	actor	actor	NOUN
ajis02-2391	393	23	-	-	PUNCT
ajis02-2391	393	24	task	task	NOUN
ajis02-2391	393	25	users	user	NOUN
ajis02-2391	393	26	did	do	AUX
ajis02-2391	393	27	not	not	PART
ajis02-2391	393	28	know	know	VERB
ajis02-2391	393	29	how	how	SCONJ
ajis02-2391	393	30	to	to	PART
ajis02-2391	393	31	use	use	VERB
ajis02-2391	393	32	some	some	DET
ajis02-2391	393	33	features	feature	NOUN
ajis02-2391	393	34	.	.	PUNCT
ajis02-2391	394	1	incremental	incremental	ADJ
ajis02-2391	394	2	adaptation	adaptation	NOUN
ajis02-2391	394	3	this	this	DET
ajis02-2391	394	4	event	event	NOUN
ajis02-2391	394	5	happened	happen	VERB
ajis02-2391	394	6	during	during	ADP
ajis02-2391	394	7	the	the	DET
ajis02-2391	394	8	initial	initial	ADJ
ajis02-2391	394	9	stage	stage	NOUN
ajis02-2391	394	10	of	of	ADP
ajis02-2391	394	11	postadoption	postadoption	NOUN
ajis02-2391	394	12	.	.	PUNCT
ajis02-2391	395	1	it	it	PRON
ajis02-2391	395	2	led	lead	VERB
ajis02-2391	395	3	to	to	PART
ajis02-2391	395	4	struggles	struggle	NOUN
ajis02-2391	395	5	with	with	ADP
ajis02-2391	395	6	workflow	workflow	NOUN
ajis02-2391	395	7	because	because	SCONJ
ajis02-2391	395	8	staff	staff	NOUN
ajis02-2391	395	9	were	be	AUX
ajis02-2391	395	10	unable	unable	ADJ
ajis02-2391	395	11	due	due	ADP
ajis02-2391	395	12	to	to	ADP
ajis02-2391	395	13	intervention	intervention	NOUN
ajis02-2391	395	14	,	,	PUNCT
ajis02-2391	395	15	the	the	DET
ajis02-2391	395	16	problem	problem	NOUN
ajis02-2391	395	17	was	be	AUX
ajis02-2391	395	18	successfully	successfully	ADV
ajis02-2391	395	19	resolved	resolve	VERB
ajis02-2391	395	20	.	.	PUNCT
ajis02-2391	396	1	australasian	australasian	ADJ
ajis02-2391	396	2	journal	journal	NOUN
ajis02-2391	396	3	of	of	ADP
ajis02-2391	396	4	information	information	NOUN
ajis02-2391	396	5	systems	system	NOUN
ajis02-2391	396	6	techakriengkrai	techakriengkrai	VERB
ajis02-2391	396	7	,	,	PUNCT
ajis02-2391	396	8	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	396	9	&	&	CCONJ
ajis02-2391	396	10	tan	tan	PROPN
ajis02-2391	396	11	2021	2021	NUM
ajis02-2391	396	12	,	,	PUNCT
ajis02-2391	396	13	vol	vol	NOUN
ajis02-2391	396	14	25	25	NUM
ajis02-2391	396	15	,	,	PUNCT
ajis02-2391	396	16	research	research	NOUN
ajis02-2391	396	17	article	article	NOUN
ajis02-2391	396	18	post	post	ADJ
ajis02-2391	396	19	-	-	ADJ
ajis02-2391	396	20	adoptive	adoptive	ADJ
ajis02-2391	396	21	change	change	NOUN
ajis02-2391	396	22	of	of	ADP
ajis02-2391	396	23	enterprise	enterprise	NOUN
ajis02-2391	396	24	system	system	NOUN
ajis02-2391	396	25	implementations	implementation	NOUN
ajis02-2391	396	26	16	16	NUM
ajis02-2391	396	27	critical	critical	ADJ
ajis02-2391	396	28	events	event	NOUN
ajis02-2391	396	29	gaps	gap	NOUN
ajis02-2391	396	30	between	between	ADP
ajis02-2391	396	31	components	component	NOUN
ajis02-2391	396	32	response	response	NOUN
ajis02-2391	396	33	to	to	ADP
ajis02-2391	396	34	gaps	gap	VERB
ajis02-2391	396	35	outcomes	outcome	NOUN
ajis02-2391	396	36	training	training	NOUN
ajis02-2391	396	37	and	and	CCONJ
ajis02-2391	396	38	the	the	DET
ajis02-2391	396	39	complexity	complexity	NOUN
ajis02-2391	396	40	of	of	ADP
ajis02-2391	396	41	the	the	DET
ajis02-2391	396	42	crm	crm	NOUN
ajis02-2391	396	43	system	system	NOUN
ajis02-2391	396	44	.	.	PUNCT
ajis02-2391	397	1	to	to	PART
ajis02-2391	397	2	move	move	VERB
ajis02-2391	397	3	to	to	ADP
ajis02-2391	397	4	the	the	DET
ajis02-2391	397	5	next	next	ADJ
ajis02-2391	397	6	processes	process	NOUN
ajis02-2391	397	7	to	to	PART
ajis02-2391	397	8	accomplish	accomplish	VERB
ajis02-2391	397	9	work	work	NOUN
ajis02-2391	397	10	tasks	task	NOUN
ajis02-2391	397	11	on	on	ADP
ajis02-2391	397	12	time	time	NOUN
ajis02-2391	397	13	.	.	PUNCT
ajis02-2391	398	1	to	to	PART
ajis02-2391	398	2	address	address	VERB
ajis02-2391	398	3	this	this	DET
ajis02-2391	398	4	misalignment	misalignment	NOUN
ajis02-2391	398	5	,	,	PUNCT
ajis02-2391	398	6	the	the	DET
ajis02-2391	398	7	it	it	PRON
ajis02-2391	398	8	support	support	NOUN
ajis02-2391	398	9	offered	offer	VERB
ajis02-2391	398	10	additional	additional	ADJ
ajis02-2391	398	11	training	training	NOUN
ajis02-2391	398	12	sessions	session	NOUN
ajis02-2391	398	13	and	and	CCONJ
ajis02-2391	398	14	one	one	NUM
ajis02-2391	398	15	-	-	PUNCT
ajis02-2391	398	16	on	on	ADP
ajis02-2391	398	17	-	-	PUNCT
ajis02-2391	398	18	one	one	NUM
ajis02-2391	398	19	support	support	NOUN
ajis02-2391	398	20	.	.	PUNCT
ajis02-2391	399	1	requirement	requirement	NOUN
ajis02-2391	399	2	to	to	ADP
ajis02-2391	399	3	input	input	NOUN
ajis02-2391	399	4	customer	customer	NOUN
ajis02-2391	399	5	information	information	NOUN
ajis02-2391	399	6	users	user	NOUN
ajis02-2391	399	7	were	be	AUX
ajis02-2391	399	8	required	require	VERB
ajis02-2391	399	9	to	to	PART
ajis02-2391	399	10	input	input	VERB
ajis02-2391	399	11	customer	customer	NOUN
ajis02-2391	399	12	data	datum	NOUN
ajis02-2391	399	13	into	into	ADP
ajis02-2391	399	14	the	the	DET
ajis02-2391	399	15	crm	crm	NOUN
ajis02-2391	399	16	system	system	NOUN
ajis02-2391	399	17	.	.	PUNCT
ajis02-2391	400	1	task	task	NOUN
ajis02-2391	400	2	-	-	PUNCT
ajis02-2391	400	3	structure	structure	NOUN
ajis02-2391	400	4	a	a	DET
ajis02-2391	400	5	number	number	NOUN
ajis02-2391	400	6	of	of	ADP
ajis02-2391	400	7	staff	staff	NOUN
ajis02-2391	400	8	were	be	AUX
ajis02-2391	400	9	unable	unable	ADJ
ajis02-2391	400	10	to	to	PART
ajis02-2391	400	11	complete	complete	VERB
ajis02-2391	400	12	their	their	PRON
ajis02-2391	400	13	tasks	task	NOUN
ajis02-2391	400	14	at	at	ADP
ajis02-2391	400	15	the	the	DET
ajis02-2391	400	16	initial	initial	ADJ
ajis02-2391	400	17	stage	stage	NOUN
ajis02-2391	400	18	of	of	ADP
ajis02-2391	400	19	post	post	NOUN
ajis02-2391	400	20	-	-	NOUN
ajis02-2391	400	21	adoption	adoption	NOUN
ajis02-2391	400	22	because	because	SCONJ
ajis02-2391	400	23	of	of	ADP
ajis02-2391	400	24	the	the	DET
ajis02-2391	400	25	workload	workload	NOUN
ajis02-2391	400	26	,	,	PUNCT
ajis02-2391	400	27	human	human	ADJ
ajis02-2391	400	28	resource	resource	NOUN
ajis02-2391	400	29	limitations	limitation	NOUN
ajis02-2391	400	30	,	,	PUNCT
ajis02-2391	400	31	time	time	NOUN
ajis02-2391	400	32	limitations	limitation	NOUN
ajis02-2391	400	33	,	,	PUNCT
ajis02-2391	400	34	and	and	CCONJ
ajis02-2391	400	35	system	system	NOUN
ajis02-2391	400	36	interruption	interruption	NOUN
ajis02-2391	400	37	.	.	PUNCT
ajis02-2391	401	1	incremental	incremental	ADJ
ajis02-2391	401	2	adaptation	adaptation	NOUN
ajis02-2391	401	3	this	this	DET
ajis02-2391	401	4	event	event	NOUN
ajis02-2391	401	5	led	lead	VERB
ajis02-2391	401	6	to	to	ADP
ajis02-2391	401	7	increased	increase	VERB
ajis02-2391	401	8	abandoned	abandon	VERB
ajis02-2391	401	9	calls	call	NOUN
ajis02-2391	401	10	and	and	CCONJ
ajis02-2391	401	11	had	have	VERB
ajis02-2391	401	12	a	a	DET
ajis02-2391	401	13	negative	negative	ADJ
ajis02-2391	401	14	effect	effect	NOUN
ajis02-2391	401	15	on	on	ADP
ajis02-2391	401	16	work	work	NOUN
ajis02-2391	401	17	performance	performance	NOUN
ajis02-2391	401	18	.	.	PUNCT
ajis02-2391	402	1	the	the	DET
ajis02-2391	402	2	it	it	PROPN
ajis02-2391	402	3	department	department	NOUN
ajis02-2391	402	4	came	come	VERB
ajis02-2391	402	5	up	up	ADP
ajis02-2391	402	6	with	with	ADP
ajis02-2391	402	7	a	a	DET
ajis02-2391	402	8	solution	solution	NOUN
ajis02-2391	402	9	to	to	PART
ajis02-2391	402	10	reduce	reduce	VERB
ajis02-2391	402	11	work	work	NOUN
ajis02-2391	402	12	processes	process	NOUN
ajis02-2391	402	13	in	in	ADP
ajis02-2391	402	14	the	the	DET
ajis02-2391	402	15	crm	crm	NOUN
ajis02-2391	402	16	system	system	NOUN
ajis02-2391	402	17	.	.	PUNCT
ajis02-2391	403	1	due	due	ADP
ajis02-2391	403	2	to	to	ADP
ajis02-2391	403	3	this	this	DET
ajis02-2391	403	4	intervention	intervention	NOUN
ajis02-2391	403	5	,	,	PUNCT
ajis02-2391	403	6	users	user	NOUN
ajis02-2391	403	7	and	and	CCONJ
ajis02-2391	403	8	the	the	DET
ajis02-2391	403	9	it	it	PRON
ajis02-2391	403	10	team	team	NOUN
ajis02-2391	403	11	were	be	AUX
ajis02-2391	403	12	happy	happy	ADJ
ajis02-2391	403	13	with	with	ADP
ajis02-2391	403	14	the	the	DET
ajis02-2391	403	15	solution	solution	NOUN
ajis02-2391	403	16	.	.	PUNCT
ajis02-2391	404	1	table	table	NOUN
ajis02-2391	404	2	4	4	NUM
ajis02-2391	404	3	.	.	PUNCT
ajis02-2391	405	1	summary	summary	NOUN
ajis02-2391	405	2	of	of	ADP
ajis02-2391	405	3	the	the	DET
ajis02-2391	405	4	critical	critical	ADJ
ajis02-2391	405	5	events	event	NOUN
ajis02-2391	405	6	,	,	PUNCT
ajis02-2391	405	7	gaps	gap	NOUN
ajis02-2391	405	8	,	,	PUNCT
ajis02-2391	405	9	responses	response	NOUN
ajis02-2391	405	10	and	and	CCONJ
ajis02-2391	405	11	outcomes	outcome	NOUN
ajis02-2391	405	12	in	in	ADP
ajis02-2391	405	13	the	the	DET
ajis02-2391	405	14	bi	bi	PROPN
ajis02-2391	405	15	organisation	organisation	NOUN
ajis02-2391	405	16	4.4	4.4	NUM
ajis02-2391	405	17	cross	cross	NOUN
ajis02-2391	405	18	-	-	NOUN
ajis02-2391	405	19	case	case	NOUN
ajis02-2391	405	20	analysis	analysis	NOUN
ajis02-2391	405	21	this	this	DET
ajis02-2391	405	22	section	section	NOUN
ajis02-2391	405	23	discusses	discuss	VERB
ajis02-2391	405	24	the	the	DET
ajis02-2391	405	25	critical	critical	ADJ
ajis02-2391	405	26	events	event	NOUN
ajis02-2391	405	27	and	and	CCONJ
ajis02-2391	405	28	gaps	gap	NOUN
ajis02-2391	405	29	that	that	PRON
ajis02-2391	405	30	reveal	reveal	VERB
ajis02-2391	405	31	misalignment	misalignment	NOUN
ajis02-2391	405	32	among	among	ADP
ajis02-2391	405	33	the	the	DET
ajis02-2391	405	34	four	four	NUM
ajis02-2391	405	35	socio	socio	NOUN
ajis02-2391	405	36	-	-	PUNCT
ajis02-2391	405	37	technical	technical	ADJ
ajis02-2391	405	38	components	component	NOUN
ajis02-2391	405	39	as	as	ADV
ajis02-2391	405	40	well	well	ADV
ajis02-2391	405	41	as	as	ADP
ajis02-2391	405	42	responses	response	NOUN
ajis02-2391	405	43	,	,	PUNCT
ajis02-2391	405	44	if	if	SCONJ
ajis02-2391	405	45	any	any	PRON
ajis02-2391	405	46	,	,	PUNCT
ajis02-2391	405	47	and	and	CCONJ
ajis02-2391	405	48	outcomes	outcome	NOUN
ajis02-2391	405	49	(	(	PUNCT
ajis02-2391	405	50	see	see	VERB
ajis02-2391	405	51	figure	figure	NOUN
ajis02-2391	405	52	1	1	NUM
ajis02-2391	405	53	)	)	PUNCT
ajis02-2391	405	54	.	.	PUNCT
ajis02-2391	406	1	taken	take	VERB
ajis02-2391	406	2	together	together	ADV
ajis02-2391	406	3	,	,	PUNCT
ajis02-2391	406	4	the	the	DET
ajis02-2391	406	5	generation	generation	NOUN
ajis02-2391	406	6	of	of	ADP
ajis02-2391	406	7	gaps	gap	NOUN
ajis02-2391	406	8	had	have	VERB
ajis02-2391	406	9	significant	significant	ADJ
ajis02-2391	406	10	impacts	impact	NOUN
ajis02-2391	406	11	on	on	ADP
ajis02-2391	406	12	individuals	individual	NOUN
ajis02-2391	406	13	in	in	ADP
ajis02-2391	406	14	terms	term	NOUN
ajis02-2391	406	15	of	of	ADP
ajis02-2391	406	16	(	(	PUNCT
ajis02-2391	406	17	i	i	NOUN
ajis02-2391	406	18	)	)	PUNCT
ajis02-2391	406	19	the	the	DET
ajis02-2391	406	20	relationship	relationship	NOUN
ajis02-2391	406	21	among	among	ADP
ajis02-2391	406	22	users	user	NOUN
ajis02-2391	406	23	and	and	CCONJ
ajis02-2391	406	24	(	(	PUNCT
ajis02-2391	406	25	ii	ii	NOUN
ajis02-2391	406	26	)	)	PUNCT
ajis02-2391	406	27	work	work	NOUN
ajis02-2391	406	28	practices	practice	NOUN
ajis02-2391	406	29	,	,	PUNCT
ajis02-2391	406	30	as	as	ADV
ajis02-2391	406	31	well	well	ADV
ajis02-2391	406	32	as	as	ADP
ajis02-2391	406	33	organisations	organisation	NOUN
ajis02-2391	406	34	in	in	ADP
ajis02-2391	406	35	terms	term	NOUN
ajis02-2391	406	36	of	of	ADP
ajis02-2391	406	37	(	(	PUNCT
ajis02-2391	406	38	iii	iii	NOUN
ajis02-2391	406	39	)	)	PUNCT
ajis02-2391	406	40	organisational	organisational	ADJ
ajis02-2391	406	41	performance	performance	NOUN
ajis02-2391	406	42	.	.	PUNCT
ajis02-2391	407	1	4.4.1	4.4.1	NUM
ajis02-2391	407	2	relationship	relationship	NOUN
ajis02-2391	407	3	among	among	ADP
ajis02-2391	407	4	users	user	NOUN
ajis02-2391	407	5	the	the	DET
ajis02-2391	407	6	generation	generation	NOUN
ajis02-2391	407	7	of	of	ADP
ajis02-2391	407	8	gaps	gap	NOUN
ajis02-2391	407	9	between	between	ADP
ajis02-2391	407	10	technology	technology	NOUN
ajis02-2391	407	11	-	-	PUNCT
ajis02-2391	407	12	actor	actor	NOUN
ajis02-2391	407	13	and	and	CCONJ
ajis02-2391	407	14	task	task	NOUN
ajis02-2391	407	15	-	-	PUNCT
ajis02-2391	407	16	actor	actor	NOUN
ajis02-2391	407	17	components	component	NOUN
ajis02-2391	407	18	in	in	ADP
ajis02-2391	407	19	the	the	DET
ajis02-2391	407	20	rc	rc	PROPN
ajis02-2391	407	21	and	and	CCONJ
ajis02-2391	407	22	bi	bi	ADJ
ajis02-2391	407	23	cases	case	NOUN
ajis02-2391	407	24	led	lead	VERB
ajis02-2391	407	25	to	to	ADP
ajis02-2391	407	26	unintended	unintended	ADJ
ajis02-2391	407	27	behavioural	behavioural	ADJ
ajis02-2391	407	28	change	change	NOUN
ajis02-2391	407	29	in	in	ADP
ajis02-2391	407	30	actors	actor	NOUN
ajis02-2391	407	31	due	due	ADP
ajis02-2391	407	32	to	to	PART
ajis02-2391	407	33	benefit	benefit	VERB
ajis02-2391	407	34	losses	loss	NOUN
ajis02-2391	407	35	and	and	CCONJ
ajis02-2391	407	36	conflicts	conflict	NOUN
ajis02-2391	407	37	among	among	ADP
ajis02-2391	407	38	users	user	NOUN
ajis02-2391	407	39	.	.	PUNCT
ajis02-2391	408	1	in	in	ADP
ajis02-2391	408	2	particular	particular	ADJ
ajis02-2391	408	3	,	,	PUNCT
ajis02-2391	408	4	the	the	DET
ajis02-2391	408	5	rollout	rollout	NOUN
ajis02-2391	408	6	and	and	CCONJ
ajis02-2391	408	7	nature	nature	NOUN
ajis02-2391	408	8	of	of	ADP
ajis02-2391	408	9	crm	crm	NOUN
ajis02-2391	408	10	use	use	NOUN
ajis02-2391	408	11	affected	affect	VERB
ajis02-2391	408	12	the	the	DET
ajis02-2391	408	13	socio	socio	NOUN
ajis02-2391	408	14	-	-	PUNCT
ajis02-2391	408	15	technical	technical	ADJ
ajis02-2391	408	16	systems	system	NOUN
ajis02-2391	408	17	in	in	ADP
ajis02-2391	408	18	different	different	ADJ
ajis02-2391	408	19	ways	way	NOUN
ajis02-2391	408	20	.	.	PUNCT
ajis02-2391	409	1	in	in	ADP
ajis02-2391	409	2	the	the	DET
ajis02-2391	409	3	bi	bi	ADJ
ajis02-2391	409	4	case	case	NOUN
ajis02-2391	409	5	,	,	PUNCT
ajis02-2391	409	6	each	each	DET
ajis02-2391	409	7	department	department	NOUN
ajis02-2391	409	8	started	start	VERB
ajis02-2391	409	9	using	use	VERB
ajis02-2391	409	10	the	the	DET
ajis02-2391	409	11	crm	crm	NOUN
ajis02-2391	409	12	system	system	NOUN
ajis02-2391	409	13	at	at	ADP
ajis02-2391	409	14	different	different	ADJ
ajis02-2391	409	15	times	time	NOUN
ajis02-2391	409	16	.	.	PUNCT
ajis02-2391	410	1	the	the	DET
ajis02-2391	410	2	different	different	ADJ
ajis02-2391	410	3	implementation	implementation	NOUN
ajis02-2391	410	4	periods	period	NOUN
ajis02-2391	410	5	led	lead	VERB
ajis02-2391	410	6	to	to	ADP
ajis02-2391	410	7	a	a	DET
ajis02-2391	410	8	misunderstanding	misunderstanding	NOUN
ajis02-2391	410	9	among	among	ADP
ajis02-2391	410	10	users	user	NOUN
ajis02-2391	410	11	.	.	PUNCT
ajis02-2391	411	1	the	the	DET
ajis02-2391	411	2	conflict	conflict	NOUN
ajis02-2391	411	3	occurred	occur	VERB
ajis02-2391	411	4	because	because	SCONJ
ajis02-2391	411	5	some	some	DET
ajis02-2391	411	6	users	user	NOUN
ajis02-2391	411	7	were	be	AUX
ajis02-2391	411	8	unaware	unaware	ADJ
ajis02-2391	411	9	that	that	SCONJ
ajis02-2391	411	10	they	they	PRON
ajis02-2391	411	11	had	have	VERB
ajis02-2391	411	12	to	to	PART
ajis02-2391	411	13	use	use	VERB
ajis02-2391	411	14	the	the	DET
ajis02-2391	411	15	case	case	NOUN
ajis02-2391	411	16	management	management	NOUN
ajis02-2391	411	17	feature	feature	NOUN
ajis02-2391	411	18	in	in	ADP
ajis02-2391	411	19	the	the	DET
ajis02-2391	411	20	crm	crm	NOUN
ajis02-2391	411	21	system	system	NOUN
ajis02-2391	411	22	to	to	PART
ajis02-2391	411	23	send	send	VERB
ajis02-2391	411	24	/	/	SYM
ajis02-2391	411	25	receive	receive	VERB
ajis02-2391	411	26	cases	case	NOUN
ajis02-2391	411	27	to	to	ADP
ajis02-2391	411	28	/	/	SYM
ajis02-2391	411	29	from	from	ADP
ajis02-2391	411	30	other	other	ADJ
ajis02-2391	411	31	business	business	NOUN
ajis02-2391	411	32	units	unit	NOUN
ajis02-2391	411	33	.	.	PUNCT
ajis02-2391	412	1	once	once	SCONJ
ajis02-2391	412	2	users	user	NOUN
ajis02-2391	412	3	were	be	AUX
ajis02-2391	412	4	made	make	VERB
ajis02-2391	412	5	aware	aware	ADJ
ajis02-2391	412	6	of	of	ADP
ajis02-2391	412	7	the	the	DET
ajis02-2391	412	8	need	need	NOUN
ajis02-2391	412	9	to	to	PART
ajis02-2391	412	10	use	use	VERB
ajis02-2391	412	11	the	the	DET
ajis02-2391	412	12	new	new	ADJ
ajis02-2391	412	13	crm	crm	NOUN
ajis02-2391	412	14	system	system	NOUN
ajis02-2391	412	15	(	(	PUNCT
ajis02-2391	412	16	incremental	incremental	ADJ
ajis02-2391	412	17	adaptation	adaptation	NOUN
ajis02-2391	412	18	)	)	PUNCT
ajis02-2391	412	19	,	,	PUNCT
ajis02-2391	412	20	then	then	ADV
ajis02-2391	412	21	the	the	DET
ajis02-2391	412	22	problem	problem	NOUN
ajis02-2391	412	23	was	be	AUX
ajis02-2391	412	24	resolved	resolve	VERB
ajis02-2391	412	25	.	.	PUNCT
ajis02-2391	413	1	in	in	ADP
ajis02-2391	413	2	the	the	DET
ajis02-2391	413	3	rc	rc	PROPN
ajis02-2391	413	4	case	case	NOUN
ajis02-2391	413	5	,	,	PUNCT
ajis02-2391	413	6	after	after	ADP
ajis02-2391	413	7	the	the	DET
ajis02-2391	413	8	implementation	implementation	NOUN
ajis02-2391	413	9	,	,	PUNCT
ajis02-2391	413	10	the	the	DET
ajis02-2391	413	11	crm	crm	NOUN
ajis02-2391	413	12	system	system	NOUN
ajis02-2391	413	13	became	become	VERB
ajis02-2391	413	14	a	a	DET
ajis02-2391	413	15	transparency	transparency	NOUN
ajis02-2391	413	16	tool	tool	NOUN
ajis02-2391	413	17	because	because	SCONJ
ajis02-2391	413	18	sales	sale	NOUN
ajis02-2391	413	19	professionals	professional	NOUN
ajis02-2391	413	20	’	’	PART
ajis02-2391	413	21	sales	sale	NOUN
ajis02-2391	413	22	activities	activity	NOUN
ajis02-2391	413	23	were	be	AUX
ajis02-2391	413	24	no	no	ADV
ajis02-2391	413	25	longer	long	ADV
ajis02-2391	413	26	private	private	ADJ
ajis02-2391	413	27	information	information	NOUN
ajis02-2391	413	28	to	to	ADP
ajis02-2391	413	29	each	each	DET
ajis02-2391	413	30	sales	sale	NOUN
ajis02-2391	413	31	staff	staff	NOUN
ajis02-2391	413	32	.	.	PUNCT
ajis02-2391	414	1	as	as	ADP
ajis02-2391	414	2	a	a	DET
ajis02-2391	414	3	result	result	NOUN
ajis02-2391	414	4	,	,	PUNCT
ajis02-2391	414	5	the	the	DET
ajis02-2391	414	6	increased	increase	VERB
ajis02-2391	414	7	transparency	transparency	NOUN
ajis02-2391	414	8	of	of	ADP
ajis02-2391	414	9	sales	sale	NOUN
ajis02-2391	414	10	and	and	CCONJ
ajis02-2391	414	11	customer	customer	NOUN
ajis02-2391	414	12	information	information	NOUN
ajis02-2391	414	13	negatively	negatively	ADV
ajis02-2391	414	14	affected	affect	VERB
ajis02-2391	414	15	the	the	DET
ajis02-2391	414	16	relationships	relationship	NOUN
ajis02-2391	414	17	among	among	ADP
ajis02-2391	414	18	sales	sale	NOUN
ajis02-2391	414	19	professionals	professional	NOUN
ajis02-2391	414	20	.	.	PUNCT
ajis02-2391	415	1	this	this	PRON
ajis02-2391	415	2	led	lead	VERB
ajis02-2391	415	3	the	the	DET
ajis02-2391	415	4	system	system	NOUN
ajis02-2391	415	5	into	into	ADP
ajis02-2391	415	6	a	a	DET
ajis02-2391	415	7	new	new	ADJ
ajis02-2391	415	8	deep	deep	ADJ
ajis02-2391	415	9	structure	structure	NOUN
ajis02-2391	415	10	whereby	whereby	SCONJ
ajis02-2391	415	11	sales	sale	NOUN
ajis02-2391	415	12	professionals	professional	NOUN
ajis02-2391	415	13	could	could	AUX
ajis02-2391	415	14	only	only	ADV
ajis02-2391	415	15	sell	sell	VERB
ajis02-2391	415	16	products	product	NOUN
ajis02-2391	415	17	within	within	ADP
ajis02-2391	415	18	their	their	PRON
ajis02-2391	415	19	sales	sale	NOUN
ajis02-2391	415	20	boundary	boundary	ADJ
ajis02-2391	415	21	due	due	ADP
ajis02-2391	415	22	to	to	ADP
ajis02-2391	415	23	the	the	DET
ajis02-2391	415	24	visibility	visibility	NOUN
ajis02-2391	415	25	of	of	ADP
ajis02-2391	415	26	sales	sale	NOUN
ajis02-2391	415	27	data	datum	NOUN
ajis02-2391	415	28	in	in	ADP
ajis02-2391	415	29	the	the	DET
ajis02-2391	415	30	crm	crm	NOUN
ajis02-2391	415	31	system	system	NOUN
ajis02-2391	415	32	.	.	PUNCT
ajis02-2391	416	1	4.4.2	4.4.2	NUM
ajis02-2391	416	2	work	work	NOUN
ajis02-2391	416	3	practices	practice	VERB
ajis02-2391	416	4	users	user	NOUN
ajis02-2391	416	5	from	from	ADP
ajis02-2391	416	6	all	all	DET
ajis02-2391	416	7	three	three	NUM
ajis02-2391	416	8	organisations	organisation	NOUN
ajis02-2391	416	9	were	be	AUX
ajis02-2391	416	10	required	require	VERB
ajis02-2391	416	11	to	to	PART
ajis02-2391	416	12	change	change	VERB
ajis02-2391	416	13	their	their	PRON
ajis02-2391	416	14	work	work	NOUN
ajis02-2391	416	15	practices	practice	NOUN
ajis02-2391	416	16	to	to	PART
ajis02-2391	416	17	adapt	adapt	VERB
ajis02-2391	416	18	to	to	ADP
ajis02-2391	416	19	new	new	ADJ
ajis02-2391	416	20	crm	crm	NOUN
ajis02-2391	416	21	system	system	NOUN
ajis02-2391	416	22	implementations	implementation	NOUN
ajis02-2391	416	23	.	.	PUNCT
ajis02-2391	417	1	however	however	ADV
ajis02-2391	417	2	,	,	PUNCT
ajis02-2391	417	3	the	the	DET
ajis02-2391	417	4	gaps	gap	NOUN
ajis02-2391	417	5	between	between	ADP
ajis02-2391	417	6	the	the	DET
ajis02-2391	417	7	socio	socio	NOUN
ajis02-2391	417	8	-	-	PUNCT
ajis02-2391	417	9	technical	technical	ADJ
ajis02-2391	417	10	components	component	NOUN
ajis02-2391	417	11	produced	produce	VERB
ajis02-2391	417	12	several	several	ADJ
ajis02-2391	417	13	negative	negative	ADJ
ajis02-2391	417	14	impacts	impact	NOUN
ajis02-2391	417	15	on	on	ADP
ajis02-2391	417	16	work	work	NOUN
ajis02-2391	417	17	practices	practice	NOUN
ajis02-2391	417	18	and	and	CCONJ
ajis02-2391	417	19	work	work	NOUN
ajis02-2391	417	20	performance	performance	NOUN
ajis02-2391	417	21	australasian	australasian	ADJ
ajis02-2391	417	22	journal	journal	NOUN
ajis02-2391	417	23	of	of	ADP
ajis02-2391	417	24	information	information	NOUN
ajis02-2391	417	25	systems	system	NOUN
ajis02-2391	417	26	techakriengkrai	techakriengkrai	VERB
ajis02-2391	417	27	,	,	PUNCT
ajis02-2391	417	28	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	417	29	&	&	CCONJ
ajis02-2391	417	30	tan	tan	PROPN
ajis02-2391	417	31	2021	2021	NUM
ajis02-2391	417	32	,	,	PUNCT
ajis02-2391	417	33	vol	vol	NOUN
ajis02-2391	417	34	25	25	NUM
ajis02-2391	417	35	,	,	PUNCT
ajis02-2391	417	36	research	research	NOUN
ajis02-2391	417	37	article	article	NOUN
ajis02-2391	417	38	post	post	ADJ
ajis02-2391	417	39	-	-	ADJ
ajis02-2391	417	40	adoptive	adoptive	ADJ
ajis02-2391	417	41	change	change	NOUN
ajis02-2391	417	42	of	of	ADP
ajis02-2391	417	43	enterprise	enterprise	NOUN
ajis02-2391	417	44	system	system	NOUN
ajis02-2391	417	45	implementations	implementation	NOUN
ajis02-2391	417	46	17	17	NUM
ajis02-2391	417	47	albeit	albeit	ADV
ajis02-2391	417	48	temporarily	temporarily	ADV
ajis02-2391	417	49	in	in	ADP
ajis02-2391	417	50	some	some	DET
ajis02-2391	417	51	cases	case	NOUN
ajis02-2391	417	52	.	.	PUNCT
ajis02-2391	418	1	in	in	ADP
ajis02-2391	418	2	the	the	DET
ajis02-2391	418	3	bi	bi	ADJ
ajis02-2391	418	4	case	case	NOUN
ajis02-2391	418	5	,	,	PUNCT
ajis02-2391	418	6	the	the	DET
ajis02-2391	418	7	gap	gap	NOUN
ajis02-2391	418	8	of	of	ADP
ajis02-2391	418	9	actor	actor	NOUN
ajis02-2391	418	10	-	-	PUNCT
ajis02-2391	418	11	task	task	NOUN
ajis02-2391	418	12	components	component	NOUN
ajis02-2391	418	13	due	due	ADP
ajis02-2391	418	14	to	to	ADP
ajis02-2391	418	15	inadequate	inadequate	ADJ
ajis02-2391	418	16	training	training	NOUN
ajis02-2391	418	17	and	and	CCONJ
ajis02-2391	418	18	the	the	DET
ajis02-2391	418	19	complexity	complexity	NOUN
ajis02-2391	418	20	of	of	ADP
ajis02-2391	418	21	the	the	DET
ajis02-2391	418	22	crm	crm	NOUN
ajis02-2391	418	23	system	system	NOUN
ajis02-2391	418	24	led	lead	VERB
ajis02-2391	418	25	to	to	PART
ajis02-2391	418	26	delay	delay	VERB
ajis02-2391	418	27	in	in	ADP
ajis02-2391	418	28	accomplishing	accomplish	VERB
ajis02-2391	418	29	work	work	NOUN
ajis02-2391	418	30	tasks	task	NOUN
ajis02-2391	418	31	.	.	PUNCT
ajis02-2391	419	1	the	the	DET
ajis02-2391	419	2	organisation	organisation	NOUN
ajis02-2391	419	3	initiated	initiate	VERB
ajis02-2391	419	4	training	training	NOUN
ajis02-2391	419	5	sessions	session	NOUN
ajis02-2391	419	6	and	and	CCONJ
ajis02-2391	419	7	one	one	NUM
ajis02-2391	419	8	-	-	PUNCT
ajis02-2391	419	9	on	on	ADP
ajis02-2391	419	10	-	-	PUNCT
ajis02-2391	419	11	one	one	NUM
ajis02-2391	419	12	support	support	NOUN
ajis02-2391	419	13	from	from	ADP
ajis02-2391	419	14	the	the	DET
ajis02-2391	419	15	it	it	PROPN
ajis02-2391	419	16	department	department	NOUN
ajis02-2391	419	17	,	,	PUNCT
ajis02-2391	419	18	which	which	PRON
ajis02-2391	419	19	can	can	AUX
ajis02-2391	419	20	be	be	AUX
ajis02-2391	419	21	considered	consider	VERB
ajis02-2391	419	22	as	as	ADP
ajis02-2391	419	23	an	an	DET
ajis02-2391	419	24	incremental	incremental	ADJ
ajis02-2391	419	25	adaptation	adaptation	NOUN
ajis02-2391	419	26	response	response	NOUN
ajis02-2391	419	27	to	to	PART
ajis02-2391	419	28	successfully	successfully	ADV
ajis02-2391	419	29	alleviate	alleviate	VERB
ajis02-2391	419	30	this	this	DET
ajis02-2391	419	31	gap	gap	NOUN
ajis02-2391	419	32	.	.	PUNCT
ajis02-2391	420	1	in	in	ADP
ajis02-2391	420	2	the	the	DET
ajis02-2391	420	3	rc	rc	PROPN
ajis02-2391	420	4	case	case	NOUN
ajis02-2391	420	5	,	,	PUNCT
ajis02-2391	420	6	the	the	DET
ajis02-2391	420	7	gap	gap	NOUN
ajis02-2391	420	8	between	between	ADP
ajis02-2391	420	9	technology	technology	NOUN
ajis02-2391	420	10	-	-	PUNCT
ajis02-2391	420	11	task	task	NOUN
ajis02-2391	420	12	components	component	NOUN
ajis02-2391	420	13	from	from	ADP
ajis02-2391	420	14	a	a	DET
ajis02-2391	420	15	poor	poor	ADJ
ajis02-2391	420	16	data	data	NOUN
ajis02-2391	420	17	migration	migration	NOUN
ajis02-2391	420	18	strategy	strategy	NOUN
ajis02-2391	420	19	resulted	result	VERB
ajis02-2391	420	20	in	in	ADP
ajis02-2391	420	21	the	the	DET
ajis02-2391	420	22	addition	addition	NOUN
ajis02-2391	420	23	of	of	ADP
ajis02-2391	420	24	an	an	DET
ajis02-2391	420	25	unnecessary	unnecessary	ADJ
ajis02-2391	420	26	task	task	NOUN
ajis02-2391	420	27	for	for	SCONJ
ajis02-2391	420	28	users	user	NOUN
ajis02-2391	420	29	to	to	PART
ajis02-2391	420	30	manually	manually	ADV
ajis02-2391	420	31	input	input	VERB
ajis02-2391	420	32	customer	customer	NOUN
ajis02-2391	420	33	data	datum	NOUN
ajis02-2391	420	34	into	into	ADP
ajis02-2391	420	35	the	the	DET
ajis02-2391	420	36	system	system	NOUN
ajis02-2391	420	37	to	to	PART
ajis02-2391	420	38	remove	remove	VERB
ajis02-2391	420	39	duplicated	duplicated	ADJ
ajis02-2391	420	40	accounts	account	NOUN
ajis02-2391	420	41	(	(	PUNCT
ajis02-2391	420	42	incremental	incremental	ADJ
ajis02-2391	420	43	adaptation	adaptation	NOUN
ajis02-2391	420	44	)	)	PUNCT
ajis02-2391	420	45	.	.	PUNCT
ajis02-2391	421	1	although	although	SCONJ
ajis02-2391	421	2	the	the	DET
ajis02-2391	421	3	data	data	NOUN
ajis02-2391	421	4	problem	problem	NOUN
ajis02-2391	421	5	was	be	AUX
ajis02-2391	421	6	resolved	resolve	VERB
ajis02-2391	421	7	,	,	PUNCT
ajis02-2391	421	8	the	the	DET
ajis02-2391	421	9	sales	sale	NOUN
ajis02-2391	421	10	professionals	professional	NOUN
ajis02-2391	421	11	were	be	AUX
ajis02-2391	421	12	left	leave	VERB
ajis02-2391	421	13	with	with	ADP
ajis02-2391	421	14	the	the	DET
ajis02-2391	421	15	feeling	feeling	NOUN
ajis02-2391	421	16	that	that	SCONJ
ajis02-2391	421	17	their	their	PRON
ajis02-2391	421	18	professional	professional	ADJ
ajis02-2391	421	19	identity	identity	NOUN
ajis02-2391	421	20	had	have	AUX
ajis02-2391	421	21	been	be	AUX
ajis02-2391	421	22	challenged	challenge	VERB
ajis02-2391	421	23	because	because	SCONJ
ajis02-2391	421	24	they	they	PRON
ajis02-2391	421	25	were	be	AUX
ajis02-2391	421	26	asked	ask	VERB
ajis02-2391	421	27	to	to	PART
ajis02-2391	421	28	perform	perform	VERB
ajis02-2391	421	29	what	what	PRON
ajis02-2391	421	30	they	they	PRON
ajis02-2391	421	31	considered	consider	VERB
ajis02-2391	421	32	non	non	ADJ
ajis02-2391	421	33	-	-	ADJ
ajis02-2391	421	34	sales	sales	ADJ
ajis02-2391	421	35	related	relate	VERB
ajis02-2391	421	36	tasks	task	NOUN
ajis02-2391	421	37	.	.	PUNCT
ajis02-2391	422	1	in	in	ADP
ajis02-2391	422	2	the	the	DET
ajis02-2391	422	3	hp	hp	PROPN
ajis02-2391	422	4	case	case	NOUN
ajis02-2391	422	5	,	,	PUNCT
ajis02-2391	422	6	the	the	DET
ajis02-2391	422	7	gap	gap	NOUN
ajis02-2391	422	8	between	between	ADP
ajis02-2391	422	9	technology	technology	NOUN
ajis02-2391	422	10	-	-	PUNCT
ajis02-2391	422	11	task	task	NOUN
ajis02-2391	422	12	components	component	NOUN
ajis02-2391	422	13	as	as	ADP
ajis02-2391	422	14	a	a	DET
ajis02-2391	422	15	result	result	NOUN
ajis02-2391	422	16	of	of	ADP
ajis02-2391	422	17	a	a	DET
ajis02-2391	422	18	slow	slow	ADJ
ajis02-2391	422	19	connection	connection	NOUN
ajis02-2391	422	20	to	to	ADP
ajis02-2391	422	21	the	the	DET
ajis02-2391	422	22	crm	crm	PROPN
ajis02-2391	422	23	server	server	NOUN
ajis02-2391	422	24	led	lead	VERB
ajis02-2391	422	25	to	to	ADP
ajis02-2391	422	26	more	more	ADJ
ajis02-2391	422	27	time	time	NOUN
ajis02-2391	422	28	required	require	VERB
ajis02-2391	422	29	to	to	PART
ajis02-2391	422	30	finish	finish	VERB
ajis02-2391	422	31	tasks	task	NOUN
ajis02-2391	422	32	.	.	PUNCT
ajis02-2391	423	1	since	since	SCONJ
ajis02-2391	423	2	the	the	DET
ajis02-2391	423	3	organisation	organisation	NOUN
ajis02-2391	423	4	did	do	AUX
ajis02-2391	423	5	not	not	PART
ajis02-2391	423	6	attempt	attempt	VERB
ajis02-2391	423	7	to	to	PART
ajis02-2391	423	8	mitigate	mitigate	VERB
ajis02-2391	423	9	the	the	DET
ajis02-2391	423	10	problem	problem	NOUN
ajis02-2391	423	11	,	,	PUNCT
ajis02-2391	423	12	the	the	DET
ajis02-2391	423	13	gap	gap	NOUN
ajis02-2391	423	14	between	between	ADP
ajis02-2391	423	15	technology	technology	NOUN
ajis02-2391	423	16	and	and	CCONJ
ajis02-2391	423	17	task	task	NOUN
ajis02-2391	423	18	persisted	persist	VERB
ajis02-2391	423	19	.	.	PUNCT
ajis02-2391	424	1	in	in	ADP
ajis02-2391	424	2	addition	addition	NOUN
ajis02-2391	424	3	,	,	PUNCT
ajis02-2391	424	4	in	in	ADP
ajis02-2391	424	5	the	the	DET
ajis02-2391	424	6	bi	bi	ADJ
ajis02-2391	424	7	case	case	NOUN
ajis02-2391	424	8	,	,	PUNCT
ajis02-2391	424	9	the	the	DET
ajis02-2391	424	10	gap	gap	NOUN
ajis02-2391	424	11	between	between	ADP
ajis02-2391	424	12	technology	technology	NOUN
ajis02-2391	424	13	-	-	PUNCT
ajis02-2391	424	14	structure	structure	NOUN
ajis02-2391	424	15	and	and	CCONJ
ajis02-2391	424	16	technology	technology	NOUN
ajis02-2391	424	17	-	-	PUNCT
ajis02-2391	424	18	actor	actor	NOUN
ajis02-2391	424	19	components	component	NOUN
ajis02-2391	424	20	,	,	PUNCT
ajis02-2391	424	21	based	base	VERB
ajis02-2391	424	22	mainly	mainly	ADV
ajis02-2391	424	23	on	on	ADP
ajis02-2391	424	24	the	the	DET
ajis02-2391	424	25	customisation	customisation	NOUN
ajis02-2391	424	26	of	of	ADP
ajis02-2391	424	27	the	the	DET
ajis02-2391	424	28	crm	crm	NOUN
ajis02-2391	424	29	system	system	NOUN
ajis02-2391	424	30	and	and	CCONJ
ajis02-2391	424	31	the	the	DET
ajis02-2391	424	32	different	different	ADJ
ajis02-2391	424	33	terminologies	terminology	NOUN
ajis02-2391	424	34	used	use	VERB
ajis02-2391	424	35	in	in	ADP
ajis02-2391	424	36	the	the	DET
ajis02-2391	424	37	crm	crm	NOUN
ajis02-2391	424	38	system	system	NOUN
ajis02-2391	424	39	,	,	PUNCT
ajis02-2391	424	40	led	lead	VERB
ajis02-2391	424	41	to	to	ADP
ajis02-2391	424	42	individuals	individual	NOUN
ajis02-2391	424	43	temporarily	temporarily	ADV
ajis02-2391	424	44	spending	spend	VERB
ajis02-2391	424	45	more	more	ADJ
ajis02-2391	424	46	time	time	NOUN
ajis02-2391	424	47	learning	learn	VERB
ajis02-2391	424	48	and	and	CCONJ
ajis02-2391	424	49	adapting	adapt	VERB
ajis02-2391	424	50	to	to	ADP
ajis02-2391	424	51	the	the	DET
ajis02-2391	424	52	new	new	ADJ
ajis02-2391	424	53	system	system	NOUN
ajis02-2391	424	54	.	.	PUNCT
ajis02-2391	425	1	the	the	DET
ajis02-2391	425	2	it	it	PRON
ajis02-2391	425	3	team	team	NOUN
ajis02-2391	425	4	attempted	attempt	VERB
ajis02-2391	425	5	to	to	PART
ajis02-2391	425	6	customise	customise	VERB
ajis02-2391	425	7	the	the	DET
ajis02-2391	425	8	crm	crm	NOUN
ajis02-2391	425	9	system	system	NOUN
ajis02-2391	425	10	to	to	PART
ajis02-2391	425	11	suit	suit	VERB
ajis02-2391	425	12	the	the	DET
ajis02-2391	425	13	existing	exist	VERB
ajis02-2391	425	14	workflow	workflow	NOUN
ajis02-2391	425	15	(	(	PUNCT
ajis02-2391	425	16	incremental	incremental	ADJ
ajis02-2391	425	17	adaptation	adaptation	NOUN
ajis02-2391	425	18	)	)	PUNCT
ajis02-2391	425	19	.	.	PUNCT
ajis02-2391	426	1	due	due	ADP
ajis02-2391	426	2	to	to	ADP
ajis02-2391	426	3	this	this	DET
ajis02-2391	426	4	intervention	intervention	NOUN
ajis02-2391	426	5	,	,	PUNCT
ajis02-2391	426	6	the	the	DET
ajis02-2391	426	7	problem	problem	NOUN
ajis02-2391	426	8	was	be	AUX
ajis02-2391	426	9	successfully	successfully	ADV
ajis02-2391	426	10	resolved	resolve	VERB
ajis02-2391	426	11	.	.	PUNCT
ajis02-2391	427	1	lastly	lastly	ADV
ajis02-2391	427	2	,	,	PUNCT
ajis02-2391	427	3	the	the	DET
ajis02-2391	427	4	gap	gap	NOUN
ajis02-2391	427	5	between	between	ADP
ajis02-2391	427	6	task	task	NOUN
ajis02-2391	427	7	-	-	PUNCT
ajis02-2391	427	8	structure	structure	NOUN
ajis02-2391	427	9	components	component	NOUN
ajis02-2391	427	10	in	in	ADP
ajis02-2391	427	11	the	the	DET
ajis02-2391	427	12	hp	hp	ADJ
ajis02-2391	427	13	and	and	CCONJ
ajis02-2391	427	14	bi	bi	ADJ
ajis02-2391	427	15	cases	case	NOUN
ajis02-2391	427	16	led	lead	VERB
ajis02-2391	427	17	to	to	ADP
ajis02-2391	427	18	increased	increase	VERB
ajis02-2391	427	19	abandoned	abandon	VERB
ajis02-2391	427	20	calls	call	NOUN
ajis02-2391	427	21	in	in	ADP
ajis02-2391	427	22	both	both	DET
ajis02-2391	427	23	cases	case	NOUN
ajis02-2391	427	24	.	.	PUNCT
ajis02-2391	428	1	the	the	DET
ajis02-2391	428	2	team	team	NOUN
ajis02-2391	428	3	in	in	ADP
ajis02-2391	428	4	the	the	DET
ajis02-2391	428	5	hp	hp	PROPN
ajis02-2391	428	6	case	case	NOUN
ajis02-2391	428	7	had	have	AUX
ajis02-2391	428	8	previously	previously	ADV
ajis02-2391	428	9	used	use	VERB
ajis02-2391	428	10	the	the	DET
ajis02-2391	428	11	outlook	outlook	NOUN
ajis02-2391	428	12	application	application	NOUN
ajis02-2391	428	13	,	,	PUNCT
ajis02-2391	428	14	which	which	PRON
ajis02-2391	428	15	was	be	AUX
ajis02-2391	428	16	now	now	ADV
ajis02-2391	428	17	superseded	supersede	VERB
ajis02-2391	428	18	by	by	ADP
ajis02-2391	428	19	the	the	DET
ajis02-2391	428	20	crm	crm	PROPN
ajis02-2391	428	21	system	system	NOUN
ajis02-2391	428	22	,	,	PUNCT
ajis02-2391	428	23	leading	lead	VERB
ajis02-2391	428	24	to	to	ADP
ajis02-2391	428	25	the	the	DET
ajis02-2391	428	26	development	development	NOUN
ajis02-2391	428	27	of	of	ADP
ajis02-2391	428	28	a	a	DET
ajis02-2391	428	29	gap	gap	NOUN
ajis02-2391	428	30	between	between	ADP
ajis02-2391	428	31	structure	structure	NOUN
ajis02-2391	428	32	and	and	CCONJ
ajis02-2391	428	33	task	task	NOUN
ajis02-2391	428	34	components	component	NOUN
ajis02-2391	428	35	and	and	CCONJ
ajis02-2391	428	36	a	a	DET
ajis02-2391	428	37	negative	negative	ADJ
ajis02-2391	428	38	effect	effect	NOUN
ajis02-2391	428	39	on	on	ADP
ajis02-2391	428	40	work	work	NOUN
ajis02-2391	428	41	performance	performance	NOUN
ajis02-2391	428	42	in	in	ADP
ajis02-2391	428	43	terms	term	NOUN
ajis02-2391	428	44	of	of	ADP
ajis02-2391	428	45	the	the	DET
ajis02-2391	428	46	number	number	NOUN
ajis02-2391	428	47	of	of	ADP
ajis02-2391	428	48	response	response	NOUN
ajis02-2391	428	49	e	e	NOUN
ajis02-2391	428	50	-	-	NOUN
ajis02-2391	428	51	mails	mail	NOUN
ajis02-2391	428	52	to	to	ADP
ajis02-2391	428	53	customers	customer	NOUN
ajis02-2391	428	54	(	(	PUNCT
ajis02-2391	428	55	kpis	kpis	NOUN
ajis02-2391	428	56	)	)	PUNCT
ajis02-2391	428	57	.	.	PUNCT
ajis02-2391	429	1	since	since	SCONJ
ajis02-2391	429	2	the	the	DET
ajis02-2391	429	3	organisation	organisation	NOUN
ajis02-2391	429	4	did	do	AUX
ajis02-2391	429	5	not	not	PART
ajis02-2391	429	6	attempt	attempt	VERB
ajis02-2391	429	7	to	to	PART
ajis02-2391	429	8	mitigate	mitigate	VERB
ajis02-2391	429	9	the	the	DET
ajis02-2391	429	10	problem	problem	NOUN
ajis02-2391	429	11	,	,	PUNCT
ajis02-2391	429	12	the	the	DET
ajis02-2391	429	13	gap	gap	NOUN
ajis02-2391	429	14	between	between	ADP
ajis02-2391	429	15	structure	structure	NOUN
ajis02-2391	429	16	and	and	CCONJ
ajis02-2391	429	17	task	task	NOUN
ajis02-2391	429	18	persisted	persist	VERB
ajis02-2391	429	19	.	.	PUNCT
ajis02-2391	430	1	in	in	ADP
ajis02-2391	430	2	the	the	DET
ajis02-2391	430	3	bi	bi	ADJ
ajis02-2391	430	4	case	case	NOUN
ajis02-2391	430	5	,	,	PUNCT
ajis02-2391	430	6	the	the	DET
ajis02-2391	430	7	task	task	NOUN
ajis02-2391	430	8	-	-	PUNCT
ajis02-2391	430	9	structure	structure	NOUN
ajis02-2391	430	10	gap	gap	NOUN
ajis02-2391	430	11	was	be	AUX
ajis02-2391	430	12	the	the	DET
ajis02-2391	430	13	result	result	NOUN
ajis02-2391	430	14	of	of	ADP
ajis02-2391	430	15	the	the	DET
ajis02-2391	430	16	incomplete	incomplete	ADJ
ajis02-2391	430	17	integration	integration	NOUN
ajis02-2391	430	18	of	of	ADP
ajis02-2391	430	19	crm	crm	PROPN
ajis02-2391	430	20	systems	system	NOUN
ajis02-2391	430	21	with	with	ADP
ajis02-2391	430	22	the	the	DET
ajis02-2391	430	23	existing	exist	VERB
ajis02-2391	430	24	system	system	NOUN
ajis02-2391	430	25	at	at	ADP
ajis02-2391	430	26	the	the	DET
ajis02-2391	430	27	initial	initial	ADJ
ajis02-2391	430	28	stage	stage	NOUN
ajis02-2391	430	29	of	of	ADP
ajis02-2391	430	30	implementation	implementation	NOUN
ajis02-2391	430	31	,	,	PUNCT
ajis02-2391	430	32	leading	lead	VERB
ajis02-2391	430	33	to	to	ADP
ajis02-2391	430	34	time	time	NOUN
ajis02-2391	430	35	wasting	waste	VERB
ajis02-2391	430	36	because	because	SCONJ
ajis02-2391	430	37	staff	staff	NOUN
ajis02-2391	430	38	had	have	VERB
ajis02-2391	430	39	to	to	PART
ajis02-2391	430	40	enter	enter	VERB
ajis02-2391	430	41	the	the	DET
ajis02-2391	430	42	same	same	ADJ
ajis02-2391	430	43	information	information	NOUN
ajis02-2391	430	44	into	into	ADP
ajis02-2391	430	45	both	both	DET
ajis02-2391	430	46	systems	system	NOUN
ajis02-2391	430	47	to	to	PART
ajis02-2391	430	48	complete	complete	VERB
ajis02-2391	430	49	their	their	PRON
ajis02-2391	430	50	work	work	NOUN
ajis02-2391	430	51	tasks	task	NOUN
ajis02-2391	430	52	.	.	PUNCT
ajis02-2391	431	1	to	to	PART
ajis02-2391	431	2	address	address	VERB
ajis02-2391	431	3	this	this	DET
ajis02-2391	431	4	gap	gap	NOUN
ajis02-2391	431	5	,	,	PUNCT
ajis02-2391	431	6	the	the	DET
ajis02-2391	431	7	it	it	PRON
ajis02-2391	431	8	team	team	NOUN
ajis02-2391	431	9	was	be	AUX
ajis02-2391	431	10	instructed	instruct	VERB
ajis02-2391	431	11	to	to	PART
ajis02-2391	431	12	fully	fully	ADV
ajis02-2391	431	13	integrate	integrate	VERB
ajis02-2391	431	14	the	the	DET
ajis02-2391	431	15	two	two	NUM
ajis02-2391	431	16	systems	system	NOUN
ajis02-2391	431	17	in	in	ADP
ajis02-2391	431	18	the	the	DET
ajis02-2391	431	19	later	later	ADJ
ajis02-2391	431	20	stage	stage	NOUN
ajis02-2391	431	21	of	of	ADP
ajis02-2391	431	22	implementation	implementation	NOUN
ajis02-2391	431	23	(	(	PUNCT
ajis02-2391	431	24	incremental	incremental	ADJ
ajis02-2391	431	25	adaptation	adaptation	NOUN
ajis02-2391	431	26	)	)	PUNCT
ajis02-2391	431	27	,	,	PUNCT
ajis02-2391	431	28	which	which	PRON
ajis02-2391	431	29	successfully	successfully	ADV
ajis02-2391	431	30	removed	remove	VERB
ajis02-2391	431	31	the	the	DET
ajis02-2391	431	32	misalignment	misalignment	NOUN
ajis02-2391	431	33	between	between	ADP
ajis02-2391	431	34	structure	structure	NOUN
ajis02-2391	431	35	and	and	CCONJ
ajis02-2391	431	36	task	task	NOUN
ajis02-2391	431	37	.	.	PUNCT
ajis02-2391	432	1	4.4.3	4.4.3	NUM
ajis02-2391	432	2	organisational	organisational	ADJ
ajis02-2391	432	3	performance	performance	NOUN
ajis02-2391	432	4	in	in	ADP
ajis02-2391	432	5	terms	term	NOUN
ajis02-2391	432	6	of	of	ADP
ajis02-2391	432	7	consequences	consequence	NOUN
ajis02-2391	432	8	on	on	ADP
ajis02-2391	432	9	organisational	organisational	ADJ
ajis02-2391	432	10	performance	performance	NOUN
ajis02-2391	432	11	,	,	PUNCT
ajis02-2391	432	12	all	all	DET
ajis02-2391	432	13	three	three	NUM
ajis02-2391	432	14	organisations	organisation	NOUN
ajis02-2391	432	15	changed	change	VERB
ajis02-2391	432	16	the	the	DET
ajis02-2391	432	17	structure	structure	NOUN
ajis02-2391	432	18	of	of	ADP
ajis02-2391	432	19	work	work	NOUN
ajis02-2391	432	20	,	,	PUNCT
ajis02-2391	432	21	reshaped	reshape	VERB
ajis02-2391	432	22	their	their	PRON
ajis02-2391	432	23	work	work	NOUN
ajis02-2391	432	24	processes	process	NOUN
ajis02-2391	432	25	and	and	CCONJ
ajis02-2391	432	26	work	work	NOUN
ajis02-2391	432	27	systems	system	NOUN
ajis02-2391	432	28	in	in	ADP
ajis02-2391	432	29	order	order	NOUN
ajis02-2391	432	30	to	to	PART
ajis02-2391	432	31	integrate	integrate	VERB
ajis02-2391	432	32	the	the	DET
ajis02-2391	432	33	new	new	ADJ
ajis02-2391	432	34	es	es	NOUN
ajis02-2391	432	35	with	with	ADP
ajis02-2391	432	36	their	their	PRON
ajis02-2391	432	37	existing	exist	VERB
ajis02-2391	432	38	systems	system	NOUN
ajis02-2391	432	39	,	,	PUNCT
ajis02-2391	432	40	and	and	CCONJ
ajis02-2391	432	41	set	set	VERB
ajis02-2391	432	42	up	up	ADP
ajis02-2391	432	43	appropriate	appropriate	ADJ
ajis02-2391	432	44	organisational	organisational	ADJ
ajis02-2391	432	45	policies	policy	NOUN
ajis02-2391	432	46	to	to	PART
ajis02-2391	432	47	support	support	VERB
ajis02-2391	432	48	the	the	DET
ajis02-2391	432	49	use	use	NOUN
ajis02-2391	432	50	of	of	ADP
ajis02-2391	432	51	the	the	DET
ajis02-2391	432	52	crm	crm	NOUN
ajis02-2391	432	53	system	system	NOUN
ajis02-2391	432	54	.	.	PUNCT
ajis02-2391	433	1	however	however	ADV
ajis02-2391	433	2	,	,	PUNCT
ajis02-2391	433	3	these	these	DET
ajis02-2391	433	4	changes	change	NOUN
ajis02-2391	433	5	had	have	VERB
ajis02-2391	433	6	negative	negative	ADJ
ajis02-2391	433	7	effects	effect	NOUN
ajis02-2391	433	8	on	on	ADP
ajis02-2391	433	9	organisational	organisational	ADJ
ajis02-2391	433	10	performance	performance	NOUN
ajis02-2391	433	11	.	.	PUNCT
ajis02-2391	434	1	in	in	ADP
ajis02-2391	434	2	the	the	DET
ajis02-2391	434	3	bi	bi	ADJ
ajis02-2391	434	4	case	case	NOUN
ajis02-2391	434	5	,	,	PUNCT
ajis02-2391	434	6	the	the	DET
ajis02-2391	434	7	gap	gap	NOUN
ajis02-2391	434	8	between	between	ADP
ajis02-2391	434	9	actor	actor	NOUN
ajis02-2391	434	10	-	-	PUNCT
ajis02-2391	434	11	task	task	NOUN
ajis02-2391	434	12	components	component	NOUN
ajis02-2391	434	13	due	due	ADP
ajis02-2391	434	14	to	to	ADP
ajis02-2391	434	15	inadequate	inadequate	ADJ
ajis02-2391	434	16	training	training	NOUN
ajis02-2391	434	17	and	and	CCONJ
ajis02-2391	434	18	the	the	DET
ajis02-2391	434	19	complexity	complexity	NOUN
ajis02-2391	434	20	of	of	ADP
ajis02-2391	434	21	the	the	DET
ajis02-2391	434	22	crm	crm	NOUN
ajis02-2391	434	23	system	system	NOUN
ajis02-2391	434	24	temporarily	temporarily	ADV
ajis02-2391	434	25	affected	affect	VERB
ajis02-2391	434	26	organisational	organisational	ADJ
ajis02-2391	434	27	performance	performance	NOUN
ajis02-2391	434	28	negatively	negatively	ADV
ajis02-2391	434	29	at	at	ADP
ajis02-2391	434	30	the	the	DET
ajis02-2391	434	31	initial	initial	ADJ
ajis02-2391	434	32	stage	stage	NOUN
ajis02-2391	434	33	of	of	ADP
ajis02-2391	434	34	crm	crm	NOUN
ajis02-2391	434	35	implementation	implementation	NOUN
ajis02-2391	434	36	because	because	SCONJ
ajis02-2391	434	37	users	user	NOUN
ajis02-2391	434	38	were	be	AUX
ajis02-2391	434	39	struggling	struggle	VERB
ajis02-2391	434	40	with	with	ADP
ajis02-2391	434	41	some	some	DET
ajis02-2391	434	42	processes	process	NOUN
ajis02-2391	434	43	and	and	CCONJ
ajis02-2391	434	44	unable	unable	ADJ
ajis02-2391	434	45	to	to	PART
ajis02-2391	434	46	move	move	VERB
ajis02-2391	434	47	to	to	ADP
ajis02-2391	434	48	the	the	DET
ajis02-2391	434	49	next	next	ADJ
ajis02-2391	434	50	processes	process	NOUN
ajis02-2391	434	51	to	to	PART
ajis02-2391	434	52	accomplish	accomplish	VERB
ajis02-2391	434	53	work	work	NOUN
ajis02-2391	434	54	tasks	task	NOUN
ajis02-2391	434	55	.	.	PUNCT
ajis02-2391	435	1	similarly	similarly	ADV
ajis02-2391	435	2	,	,	PUNCT
ajis02-2391	435	3	the	the	DET
ajis02-2391	435	4	gap	gap	NOUN
ajis02-2391	435	5	between	between	ADP
ajis02-2391	435	6	technology	technology	NOUN
ajis02-2391	435	7	-	-	PUNCT
ajis02-2391	435	8	task	task	NOUN
ajis02-2391	435	9	and	and	CCONJ
ajis02-2391	435	10	technology	technology	NOUN
ajis02-2391	435	11	-	-	PUNCT
ajis02-2391	435	12	actor	actor	NOUN
ajis02-2391	435	13	components	component	NOUN
ajis02-2391	435	14	in	in	ADP
ajis02-2391	435	15	the	the	DET
ajis02-2391	435	16	three	three	NUM
ajis02-2391	435	17	cases	case	NOUN
ajis02-2391	435	18	led	lead	VERB
ajis02-2391	435	19	to	to	ADP
ajis02-2391	435	20	increased	increase	VERB
ajis02-2391	435	21	time	time	NOUN
ajis02-2391	435	22	needed	need	VERB
ajis02-2391	435	23	to	to	PART
ajis02-2391	435	24	finish	finish	VERB
ajis02-2391	435	25	tasks	task	NOUN
ajis02-2391	435	26	.	.	PUNCT
ajis02-2391	436	1	as	as	ADP
ajis02-2391	436	2	a	a	DET
ajis02-2391	436	3	result	result	NOUN
ajis02-2391	436	4	,	,	PUNCT
ajis02-2391	436	5	the	the	DET
ajis02-2391	436	6	overall	overall	ADJ
ajis02-2391	436	7	organisational	organisational	ADJ
ajis02-2391	436	8	performance	performance	NOUN
ajis02-2391	436	9	was	be	AUX
ajis02-2391	436	10	affected	affect	VERB
ajis02-2391	436	11	,	,	PUNCT
ajis02-2391	436	12	in	in	ADP
ajis02-2391	436	13	some	some	DET
ajis02-2391	436	14	cases	case	NOUN
ajis02-2391	436	15	temporarily	temporarily	ADV
ajis02-2391	436	16	and	and	CCONJ
ajis02-2391	436	17	others	other	NOUN
ajis02-2391	436	18	permanently	permanently	ADV
ajis02-2391	436	19	.	.	PUNCT
ajis02-2391	437	1	in	in	ADP
ajis02-2391	437	2	the	the	DET
ajis02-2391	437	3	rc	rc	PROPN
ajis02-2391	437	4	case	case	NOUN
ajis02-2391	437	5	,	,	PUNCT
ajis02-2391	437	6	the	the	DET
ajis02-2391	437	7	data	data	NOUN
ajis02-2391	437	8	migration	migration	NOUN
ajis02-2391	437	9	issue	issue	NOUN
ajis02-2391	437	10	led	lead	VERB
ajis02-2391	437	11	to	to	ADP
ajis02-2391	437	12	the	the	DET
ajis02-2391	437	13	creation	creation	NOUN
ajis02-2391	437	14	of	of	ADP
ajis02-2391	437	15	a	a	DET
ajis02-2391	437	16	gap	gap	NOUN
ajis02-2391	437	17	between	between	ADP
ajis02-2391	437	18	sales	sale	NOUN
ajis02-2391	437	19	professionals	professional	NOUN
ajis02-2391	437	20	’	’	PART
ajis02-2391	437	21	tasks	task	NOUN
ajis02-2391	437	22	and	and	CCONJ
ajis02-2391	437	23	australasian	australasian	ADJ
ajis02-2391	437	24	journal	journal	NOUN
ajis02-2391	437	25	of	of	ADP
ajis02-2391	437	26	information	information	NOUN
ajis02-2391	437	27	systems	system	NOUN
ajis02-2391	437	28	techakriengkrai	techakriengkrai	VERB
ajis02-2391	437	29	,	,	PUNCT
ajis02-2391	437	30	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	437	31	&	&	CCONJ
ajis02-2391	437	32	tan	tan	PROPN
ajis02-2391	437	33	2021	2021	NUM
ajis02-2391	437	34	,	,	PUNCT
ajis02-2391	437	35	vol	vol	NOUN
ajis02-2391	437	36	25	25	NUM
ajis02-2391	437	37	,	,	PUNCT
ajis02-2391	437	38	research	research	NOUN
ajis02-2391	437	39	article	article	NOUN
ajis02-2391	437	40	post	post	ADJ
ajis02-2391	437	41	-	-	ADJ
ajis02-2391	437	42	adoptive	adoptive	ADJ
ajis02-2391	437	43	change	change	NOUN
ajis02-2391	437	44	of	of	ADP
ajis02-2391	437	45	enterprise	enterprise	NOUN
ajis02-2391	437	46	system	system	NOUN
ajis02-2391	437	47	implementations	implementation	NOUN
ajis02-2391	437	48	18	18	NUM
ajis02-2391	437	49	crm	crm	NOUN
ajis02-2391	437	50	technology	technology	NOUN
ajis02-2391	437	51	.	.	PUNCT
ajis02-2391	438	1	sales	sale	NOUN
ajis02-2391	438	2	professionals	professional	NOUN
ajis02-2391	438	3	had	have	VERB
ajis02-2391	438	4	to	to	PART
ajis02-2391	438	5	manually	manually	ADV
ajis02-2391	438	6	input	input	VERB
ajis02-2391	438	7	data	datum	NOUN
ajis02-2391	438	8	into	into	ADP
ajis02-2391	438	9	the	the	DET
ajis02-2391	438	10	system	system	NOUN
ajis02-2391	438	11	,	,	PUNCT
ajis02-2391	438	12	which	which	PRON
ajis02-2391	438	13	is	be	AUX
ajis02-2391	438	14	considered	consider	VERB
ajis02-2391	438	15	as	as	ADP
ajis02-2391	438	16	an	an	DET
ajis02-2391	438	17	incremental	incremental	ADJ
ajis02-2391	438	18	adaptation	adaptation	NOUN
ajis02-2391	438	19	.	.	PUNCT
ajis02-2391	439	1	figure	figure	NOUN
ajis02-2391	439	2	12	12	NUM
ajis02-2391	439	3	:	:	PUNCT
ajis02-2391	439	4	the	the	DET
ajis02-2391	439	5	critical	critical	ADJ
ajis02-2391	439	6	events	event	NOUN
ajis02-2391	439	7	,	,	PUNCT
ajis02-2391	439	8	gaps	gap	NOUN
ajis02-2391	439	9	,	,	PUNCT
ajis02-2391	439	10	responses	response	NOUN
ajis02-2391	439	11	,	,	PUNCT
ajis02-2391	439	12	and	and	CCONJ
ajis02-2391	439	13	outcomes	outcome	NOUN
ajis02-2391	439	14	from	from	ADP
ajis02-2391	439	15	the	the	DET
ajis02-2391	439	16	three	three	NUM
ajis02-2391	439	17	organisations	organisation	NOUN
ajis02-2391	439	18	2	2	NUM
ajis02-2391	439	19	note	note	NOUN
ajis02-2391	439	20	that	that	SCONJ
ajis02-2391	439	21	st	st	PROPN
ajis02-2391	439	22	,	,	PUNCT
ajis02-2391	439	23	ta	ta	PROPN
ajis02-2391	439	24	,	,	PUNCT
ajis02-2391	439	25	te	te	PROPN
ajis02-2391	439	26	,	,	PUNCT
ajis02-2391	439	27	ac	ac	PROPN
ajis02-2391	439	28	are	be	AUX
ajis02-2391	439	29	the	the	DET
ajis02-2391	439	30	abbreviations	abbreviation	NOUN
ajis02-2391	439	31	for	for	ADP
ajis02-2391	439	32	structure	structure	NOUN
ajis02-2391	439	33	,	,	PUNCT
ajis02-2391	439	34	task	task	NOUN
ajis02-2391	439	35	,	,	PUNCT
ajis02-2391	439	36	technology	technology	NOUN
ajis02-2391	439	37	and	and	CCONJ
ajis02-2391	439	38	actor	actor	NOUN
ajis02-2391	439	39	,	,	PUNCT
ajis02-2391	439	40	respectively	respectively	ADV
ajis02-2391	439	41	.	.	PUNCT
ajis02-2391	440	1	the	the	DET
ajis02-2391	440	2	notation	notation	NOUN
ajis02-2391	440	3	of	of	ADP
ajis02-2391	440	4	(	(	PUNCT
ajis02-2391	440	5	i	i	NOUN
ajis02-2391	440	6	)	)	PUNCT
ajis02-2391	440	7	stands	stand	VERB
ajis02-2391	440	8	for	for	ADP
ajis02-2391	440	9	incremental	incremental	ADJ
ajis02-2391	440	10	adaptation	adaptation	NOUN
ajis02-2391	440	11	and	and	CCONJ
ajis02-2391	440	12	(	(	PUNCT
ajis02-2391	440	13	p	p	NOUN
ajis02-2391	440	14	)	)	PUNCT
ajis02-2391	440	15	stands	stand	VERB
ajis02-2391	440	16	for	for	ADP
ajis02-2391	440	17	punctuation	punctuation	NOUN
ajis02-2391	440	18	.	.	PUNCT
ajis02-2391	441	1	australasian	australasian	ADJ
ajis02-2391	441	2	journal	journal	NOUN
ajis02-2391	441	3	of	of	ADP
ajis02-2391	441	4	information	information	NOUN
ajis02-2391	441	5	systems	system	NOUN
ajis02-2391	441	6	techakriengkrai	techakriengkrai	VERB
ajis02-2391	441	7	,	,	PUNCT
ajis02-2391	441	8	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	441	9	&	&	CCONJ
ajis02-2391	441	10	tan	tan	PROPN
ajis02-2391	441	11	2021	2021	NUM
ajis02-2391	441	12	,	,	PUNCT
ajis02-2391	441	13	vol	vol	NOUN
ajis02-2391	441	14	25	25	NUM
ajis02-2391	441	15	,	,	PUNCT
ajis02-2391	441	16	research	research	NOUN
ajis02-2391	441	17	article	article	NOUN
ajis02-2391	441	18	post	post	ADJ
ajis02-2391	441	19	-	-	ADJ
ajis02-2391	441	20	adoptive	adoptive	ADJ
ajis02-2391	441	21	change	change	NOUN
ajis02-2391	441	22	of	of	ADP
ajis02-2391	441	23	enterprise	enterprise	NOUN
ajis02-2391	441	24	system	system	NOUN
ajis02-2391	441	25	implementations	implementation	NOUN
ajis02-2391	441	26	19	19	NUM
ajis02-2391	441	27	this	this	DET
ajis02-2391	441	28	gap	gap	NOUN
ajis02-2391	441	29	also	also	ADV
ajis02-2391	441	30	impacted	impact	VERB
ajis02-2391	441	31	on	on	ADP
ajis02-2391	441	32	organisational	organisational	ADJ
ajis02-2391	441	33	performance	performance	NOUN
ajis02-2391	441	34	in	in	ADP
ajis02-2391	441	35	terms	term	NOUN
ajis02-2391	441	36	of	of	ADP
ajis02-2391	441	37	meeting	meet	VERB
ajis02-2391	441	38	the	the	DET
ajis02-2391	441	39	sales	sale	NOUN
ajis02-2391	441	40	targets	target	NOUN
ajis02-2391	441	41	.	.	PUNCT
ajis02-2391	442	1	in	in	ADP
ajis02-2391	442	2	the	the	DET
ajis02-2391	442	3	hp	hp	PROPN
ajis02-2391	442	4	case	case	NOUN
ajis02-2391	442	5	,	,	PUNCT
ajis02-2391	442	6	the	the	DET
ajis02-2391	442	7	synchronisation	synchronisation	NOUN
ajis02-2391	442	8	of	of	ADP
ajis02-2391	442	9	data	datum	NOUN
ajis02-2391	442	10	between	between	ADP
ajis02-2391	442	11	the	the	DET
ajis02-2391	442	12	crm	crm	NOUN
ajis02-2391	442	13	system	system	NOUN
ajis02-2391	442	14	and	and	CCONJ
ajis02-2391	442	15	the	the	DET
ajis02-2391	442	16	his	his	PRON
ajis02-2391	442	17	system	system	NOUN
ajis02-2391	442	18	did	do	AUX
ajis02-2391	442	19	not	not	PART
ajis02-2391	442	20	occur	occur	VERB
ajis02-2391	442	21	in	in	ADP
ajis02-2391	442	22	real	real	ADJ
ajis02-2391	442	23	time	time	NOUN
ajis02-2391	442	24	,	,	PUNCT
ajis02-2391	442	25	which	which	PRON
ajis02-2391	442	26	subsequently	subsequently	ADV
ajis02-2391	442	27	delayed	delay	VERB
ajis02-2391	442	28	the	the	DET
ajis02-2391	442	29	work	work	NOUN
ajis02-2391	442	30	process	process	NOUN
ajis02-2391	442	31	and	and	CCONJ
ajis02-2391	442	32	negatively	negatively	ADV
ajis02-2391	442	33	impacted	impact	VERB
ajis02-2391	442	34	organisational	organisational	ADJ
ajis02-2391	442	35	performance	performance	NOUN
ajis02-2391	442	36	.	.	PUNCT
ajis02-2391	443	1	since	since	SCONJ
ajis02-2391	443	2	the	the	DET
ajis02-2391	443	3	organisation	organisation	NOUN
ajis02-2391	443	4	did	do	AUX
ajis02-2391	443	5	not	not	PART
ajis02-2391	443	6	attempt	attempt	VERB
ajis02-2391	443	7	to	to	PART
ajis02-2391	443	8	mitigate	mitigate	VERB
ajis02-2391	443	9	the	the	DET
ajis02-2391	443	10	problem	problem	NOUN
ajis02-2391	443	11	,	,	PUNCT
ajis02-2391	443	12	the	the	DET
ajis02-2391	443	13	problem	problem	NOUN
ajis02-2391	443	14	remained	remain	VERB
ajis02-2391	443	15	.	.	PUNCT
ajis02-2391	444	1	in	in	ADP
ajis02-2391	444	2	the	the	DET
ajis02-2391	444	3	bi	bi	ADJ
ajis02-2391	444	4	case	case	NOUN
ajis02-2391	444	5	,	,	PUNCT
ajis02-2391	444	6	the	the	DET
ajis02-2391	444	7	critical	critical	ADJ
ajis02-2391	444	8	event	event	NOUN
ajis02-2391	444	9	of	of	ADP
ajis02-2391	444	10	customisation	customisation	NOUN
ajis02-2391	444	11	limitations	limitation	NOUN
ajis02-2391	444	12	,	,	PUNCT
ajis02-2391	444	13	including	include	VERB
ajis02-2391	444	14	workflow	workflow	NOUN
ajis02-2391	444	15	adjustment	adjustment	NOUN
ajis02-2391	444	16	limitations	limitation	NOUN
ajis02-2391	444	17	and	and	CCONJ
ajis02-2391	444	18	users	user	NOUN
ajis02-2391	444	19	’	’	PART
ajis02-2391	444	20	unfamiliarity	unfamiliarity	NOUN
ajis02-2391	444	21	with	with	ADP
ajis02-2391	444	22	the	the	DET
ajis02-2391	444	23	terminology	terminology	NOUN
ajis02-2391	444	24	in	in	ADP
ajis02-2391	444	25	the	the	DET
ajis02-2391	444	26	crm	crm	NOUN
ajis02-2391	444	27	system	system	NOUN
ajis02-2391	444	28	,	,	PUNCT
ajis02-2391	444	29	had	have	VERB
ajis02-2391	444	30	a	a	DET
ajis02-2391	444	31	negative	negative	ADJ
ajis02-2391	444	32	but	but	CCONJ
ajis02-2391	444	33	temporary	temporary	ADJ
ajis02-2391	444	34	impact	impact	NOUN
ajis02-2391	444	35	on	on	ADP
ajis02-2391	444	36	the	the	DET
ajis02-2391	444	37	structure	structure	NOUN
ajis02-2391	444	38	of	of	ADP
ajis02-2391	444	39	work	work	NOUN
ajis02-2391	444	40	and	and	CCONJ
ajis02-2391	444	41	users	user	NOUN
ajis02-2391	444	42	’	’	PART
ajis02-2391	444	43	work	work	NOUN
ajis02-2391	444	44	routines	routine	NOUN
ajis02-2391	444	45	because	because	SCONJ
ajis02-2391	444	46	the	the	DET
ajis02-2391	444	47	crm	crm	NOUN
ajis02-2391	444	48	system	system	NOUN
ajis02-2391	444	49	did	do	AUX
ajis02-2391	444	50	not	not	PART
ajis02-2391	444	51	fit	fit	VERB
ajis02-2391	444	52	well	well	ADV
ajis02-2391	444	53	with	with	ADP
ajis02-2391	444	54	the	the	DET
ajis02-2391	444	55	existing	exist	VERB
ajis02-2391	444	56	workflow	workflow	NOUN
ajis02-2391	444	57	.	.	PUNCT
ajis02-2391	445	1	lastly	lastly	ADV
ajis02-2391	445	2	,	,	PUNCT
ajis02-2391	445	3	the	the	DET
ajis02-2391	445	4	gap	gap	NOUN
ajis02-2391	445	5	between	between	ADP
ajis02-2391	445	6	task	task	NOUN
ajis02-2391	445	7	-	-	PUNCT
ajis02-2391	445	8	structure	structure	NOUN
ajis02-2391	445	9	components	component	NOUN
ajis02-2391	445	10	in	in	ADP
ajis02-2391	445	11	the	the	DET
ajis02-2391	445	12	hp	hp	ADJ
ajis02-2391	445	13	and	and	CCONJ
ajis02-2391	445	14	bi	bi	ADJ
ajis02-2391	445	15	cases	case	NOUN
ajis02-2391	445	16	led	lead	VERB
ajis02-2391	445	17	to	to	ADP
ajis02-2391	445	18	increased	increase	VERB
ajis02-2391	445	19	abandoned	abandon	VERB
ajis02-2391	445	20	calls	call	NOUN
ajis02-2391	445	21	and	and	CCONJ
ajis02-2391	445	22	negatively	negatively	ADV
ajis02-2391	445	23	affected	affect	VERB
ajis02-2391	445	24	users	user	NOUN
ajis02-2391	445	25	’	'	PUNCT
ajis02-2391	445	26	kpis	kpis	PROPN
ajis02-2391	445	27	.	.	PUNCT
ajis02-2391	446	1	since	since	SCONJ
ajis02-2391	446	2	users	user	NOUN
ajis02-2391	446	3	had	have	VERB
ajis02-2391	446	4	to	to	PART
ajis02-2391	446	5	spend	spend	VERB
ajis02-2391	446	6	time	time	NOUN
ajis02-2391	446	7	to	to	PART
ajis02-2391	446	8	input	input	VERB
ajis02-2391	446	9	customer	customer	NOUN
ajis02-2391	446	10	information	information	NOUN
ajis02-2391	446	11	,	,	PUNCT
ajis02-2391	446	12	abandoned	abandon	VERB
ajis02-2391	446	13	calls	call	NOUN
ajis02-2391	446	14	from	from	ADP
ajis02-2391	446	15	customers	customer	NOUN
ajis02-2391	446	16	increased	increase	VERB
ajis02-2391	446	17	.	.	PUNCT
ajis02-2391	447	1	this	this	PRON
ajis02-2391	447	2	permanently	permanently	ADV
ajis02-2391	447	3	and	and	CCONJ
ajis02-2391	447	4	negatively	negatively	ADV
ajis02-2391	447	5	impacted	impact	VERB
ajis02-2391	447	6	organisational	organisational	ADJ
ajis02-2391	447	7	performance	performance	NOUN
ajis02-2391	447	8	in	in	ADP
ajis02-2391	447	9	the	the	DET
ajis02-2391	447	10	hp	hp	PROPN
ajis02-2391	447	11	case	case	NOUN
ajis02-2391	447	12	as	as	SCONJ
ajis02-2391	447	13	the	the	DET
ajis02-2391	447	14	organisation	organisation	NOUN
ajis02-2391	447	15	did	do	AUX
ajis02-2391	447	16	not	not	PART
ajis02-2391	447	17	attempt	attempt	VERB
ajis02-2391	447	18	to	to	PART
ajis02-2391	447	19	mitigate	mitigate	VERB
ajis02-2391	447	20	the	the	DET
ajis02-2391	447	21	problem	problem	NOUN
ajis02-2391	447	22	.	.	PUNCT
ajis02-2391	448	1	a	a	DET
ajis02-2391	448	2	similar	similar	ADJ
ajis02-2391	448	3	problem	problem	NOUN
ajis02-2391	448	4	temporarily	temporarily	ADV
ajis02-2391	448	5	impacted	impact	VERB
ajis02-2391	448	6	organisational	organisational	ADJ
ajis02-2391	448	7	performance	performance	NOUN
ajis02-2391	448	8	in	in	ADP
ajis02-2391	448	9	the	the	DET
ajis02-2391	448	10	bi	bi	ADJ
ajis02-2391	448	11	case	case	NOUN
ajis02-2391	448	12	.	.	PUNCT
ajis02-2391	449	1	both	both	CCONJ
ajis02-2391	449	2	the	the	DET
ajis02-2391	449	3	users	user	NOUN
ajis02-2391	449	4	and	and	CCONJ
ajis02-2391	449	5	the	the	DET
ajis02-2391	449	6	it	it	PRON
ajis02-2391	449	7	team	team	NOUN
ajis02-2391	449	8	were	be	AUX
ajis02-2391	449	9	happy	happy	ADJ
ajis02-2391	449	10	with	with	ADP
ajis02-2391	449	11	the	the	DET
ajis02-2391	449	12	solution	solution	NOUN
ajis02-2391	449	13	.	.	PUNCT
ajis02-2391	450	1	in	in	ADP
ajis02-2391	450	2	conclusion	conclusion	NOUN
ajis02-2391	450	3	,	,	PUNCT
ajis02-2391	450	4	the	the	DET
ajis02-2391	450	5	findings	finding	NOUN
ajis02-2391	450	6	across	across	ADP
ajis02-2391	450	7	the	the	DET
ajis02-2391	450	8	three	three	NUM
ajis02-2391	450	9	cases	case	NOUN
ajis02-2391	450	10	show	show	VERB
ajis02-2391	450	11	that	that	SCONJ
ajis02-2391	450	12	crm	crm	PROPN
ajis02-2391	450	13	implementations	implementation	NOUN
ajis02-2391	450	14	affected	affect	VERB
ajis02-2391	450	15	organisational	organisational	ADJ
ajis02-2391	450	16	performance	performance	NOUN
ajis02-2391	450	17	,	,	PUNCT
ajis02-2391	450	18	as	as	ADV
ajis02-2391	450	19	well	well	ADV
ajis02-2391	450	20	as	as	ADP
ajis02-2391	450	21	individual	individual	ADJ
ajis02-2391	450	22	work	work	NOUN
ajis02-2391	450	23	practices	practice	NOUN
ajis02-2391	450	24	and	and	CCONJ
ajis02-2391	450	25	relationships	relationship	NOUN
ajis02-2391	450	26	among	among	ADP
ajis02-2391	450	27	users	user	NOUN
ajis02-2391	450	28	.	.	PUNCT
ajis02-2391	451	1	5	5	NUM
ajis02-2391	451	2	discussion	discussion	NOUN
ajis02-2391	451	3	and	and	CCONJ
ajis02-2391	451	4	conclusion	conclusion	NOUN
ajis02-2391	451	5	5.1	5.1	NUM
ajis02-2391	451	6	discussion	discussion	NOUN
ajis02-2391	451	7	this	this	DET
ajis02-2391	451	8	research	research	NOUN
ajis02-2391	451	9	applied	apply	VERB
ajis02-2391	451	10	a	a	DET
ajis02-2391	451	11	psic	psic	ADJ
ajis02-2391	451	12	model	model	NOUN
ajis02-2391	451	13	as	as	ADP
ajis02-2391	451	14	a	a	DET
ajis02-2391	451	15	framework	framework	NOUN
ajis02-2391	451	16	to	to	PART
ajis02-2391	451	17	explain	explain	VERB
ajis02-2391	451	18	the	the	DET
ajis02-2391	451	19	change	change	NOUN
ajis02-2391	451	20	process	process	NOUN
ajis02-2391	451	21	through	through	ADP
ajis02-2391	451	22	critical	critical	ADJ
ajis02-2391	451	23	events	event	NOUN
ajis02-2391	451	24	,	,	PUNCT
ajis02-2391	451	25	gaps	gap	NOUN
ajis02-2391	451	26	between	between	ADP
ajis02-2391	451	27	socio	socio	NOUN
ajis02-2391	451	28	-	-	PUNCT
ajis02-2391	451	29	technical	technical	ADJ
ajis02-2391	451	30	components	component	NOUN
ajis02-2391	451	31	(	(	PUNCT
ajis02-2391	451	32	actor	actor	NOUN
ajis02-2391	451	33	,	,	PUNCT
ajis02-2391	451	34	task	task	NOUN
ajis02-2391	451	35	,	,	PUNCT
ajis02-2391	451	36	structure	structure	NOUN
ajis02-2391	451	37	,	,	PUNCT
ajis02-2391	451	38	and	and	CCONJ
ajis02-2391	451	39	technology	technology	NOUN
ajis02-2391	451	40	)	)	PUNCT
ajis02-2391	451	41	,	,	PUNCT
ajis02-2391	451	42	as	as	ADV
ajis02-2391	451	43	well	well	ADV
ajis02-2391	451	44	as	as	ADP
ajis02-2391	451	45	responses	response	NOUN
ajis02-2391	451	46	and	and	CCONJ
ajis02-2391	451	47	outcomes	outcome	NOUN
ajis02-2391	451	48	in	in	ADP
ajis02-2391	451	49	the	the	DET
ajis02-2391	451	50	post	post	NOUN
ajis02-2391	451	51	-	-	NOUN
ajis02-2391	451	52	adoption	adoption	NOUN
ajis02-2391	451	53	of	of	ADP
ajis02-2391	451	54	es	es	PRON
ajis02-2391	451	55	implementation	implementation	NOUN
ajis02-2391	451	56	.	.	PUNCT
ajis02-2391	452	1	the	the	DET
ajis02-2391	452	2	results	result	NOUN
ajis02-2391	452	3	revealed	reveal	VERB
ajis02-2391	452	4	that	that	SCONJ
ajis02-2391	452	5	the	the	DET
ajis02-2391	452	6	new	new	ADJ
ajis02-2391	452	7	es	es	NOUN
ajis02-2391	452	8	became	become	VERB
ajis02-2391	452	9	a	a	DET
ajis02-2391	452	10	centralised	centralised	ADJ
ajis02-2391	452	11	database	database	NOUN
ajis02-2391	452	12	,	,	PUNCT
ajis02-2391	452	13	changed	change	VERB
ajis02-2391	452	14	the	the	DET
ajis02-2391	452	15	way	way	NOUN
ajis02-2391	452	16	customer	customer	NOUN
ajis02-2391	452	17	data	datum	NOUN
ajis02-2391	452	18	was	be	AUX
ajis02-2391	452	19	viewed	view	VERB
ajis02-2391	452	20	,	,	PUNCT
ajis02-2391	452	21	changed	change	VERB
ajis02-2391	452	22	the	the	DET
ajis02-2391	452	23	pattern	pattern	NOUN
ajis02-2391	452	24	of	of	ADP
ajis02-2391	452	25	communication	communication	NOUN
ajis02-2391	452	26	among	among	ADP
ajis02-2391	452	27	users	user	NOUN
ajis02-2391	452	28	,	,	PUNCT
ajis02-2391	452	29	became	become	VERB
ajis02-2391	452	30	a	a	DET
ajis02-2391	452	31	control	control	NOUN
ajis02-2391	452	32	mechanism	mechanism	NOUN
ajis02-2391	452	33	between	between	ADP
ajis02-2391	452	34	management	management	NOUN
ajis02-2391	452	35	and	and	CCONJ
ajis02-2391	452	36	users	user	NOUN
ajis02-2391	452	37	,	,	PUNCT
ajis02-2391	452	38	and	and	CCONJ
ajis02-2391	452	39	changed	change	VERB
ajis02-2391	452	40	their	their	PRON
ajis02-2391	452	41	structure	structure	NOUN
ajis02-2391	452	42	of	of	ADP
ajis02-2391	452	43	work	work	NOUN
ajis02-2391	452	44	.	.	PUNCT
ajis02-2391	453	1	this	this	PRON
ajis02-2391	453	2	led	lead	VERB
ajis02-2391	453	3	to	to	ADP
ajis02-2391	453	4	the	the	DET
ajis02-2391	453	5	generation	generation	NOUN
ajis02-2391	453	6	of	of	ADP
ajis02-2391	453	7	gaps	gap	NOUN
ajis02-2391	453	8	in	in	ADP
ajis02-2391	453	9	socio	socio	NOUN
ajis02-2391	453	10	-	-	PUNCT
ajis02-2391	453	11	technical	technical	ADJ
ajis02-2391	453	12	components	component	NOUN
ajis02-2391	453	13	and	and	CCONJ
ajis02-2391	453	14	produced	produce	VERB
ajis02-2391	453	15	consequences	consequence	NOUN
ajis02-2391	453	16	,	,	PUNCT
ajis02-2391	453	17	some	some	PRON
ajis02-2391	453	18	of	of	ADP
ajis02-2391	453	19	which	which	PRON
ajis02-2391	453	20	were	be	AUX
ajis02-2391	453	21	unintended	unintended	ADJ
ajis02-2391	453	22	.	.	PUNCT
ajis02-2391	454	1	the	the	DET
ajis02-2391	454	2	findings	finding	NOUN
ajis02-2391	454	3	deepen	deepen	VERB
ajis02-2391	454	4	our	our	PRON
ajis02-2391	454	5	understanding	understanding	NOUN
ajis02-2391	454	6	of	of	ADP
ajis02-2391	454	7	the	the	DET
ajis02-2391	454	8	change	change	NOUN
ajis02-2391	454	9	process	process	NOUN
ajis02-2391	454	10	by	by	ADP
ajis02-2391	454	11	tracing	trace	VERB
ajis02-2391	454	12	critical	critical	ADJ
ajis02-2391	454	13	events	event	NOUN
ajis02-2391	454	14	that	that	PRON
ajis02-2391	454	15	generate	generate	VERB
ajis02-2391	454	16	gaps	gap	NOUN
ajis02-2391	454	17	in	in	ADP
ajis02-2391	454	18	the	the	DET
ajis02-2391	454	19	socio	socio	NOUN
ajis02-2391	454	20	-	-	PUNCT
ajis02-2391	454	21	technical	technical	ADJ
ajis02-2391	454	22	components	component	NOUN
ajis02-2391	454	23	,	,	PUNCT
ajis02-2391	454	24	responses	response	NOUN
ajis02-2391	454	25	and	and	CCONJ
ajis02-2391	454	26	outcomes	outcome	NOUN
ajis02-2391	454	27	manifested	manifest	VERB
ajis02-2391	454	28	in	in	ADP
ajis02-2391	454	29	changes	change	NOUN
ajis02-2391	454	30	in	in	ADP
ajis02-2391	454	31	organisational	organisational	ADJ
ajis02-2391	454	32	performance	performance	NOUN
ajis02-2391	454	33	,	,	PUNCT
ajis02-2391	454	34	the	the	DET
ajis02-2391	454	35	social	social	ADJ
ajis02-2391	454	36	system	system	NOUN
ajis02-2391	454	37	,	,	PUNCT
ajis02-2391	454	38	and	and	CCONJ
ajis02-2391	454	39	individual	individual	ADJ
ajis02-2391	454	40	practices	practice	NOUN
ajis02-2391	454	41	.	.	PUNCT
ajis02-2391	455	1	lyytinen	lyytinen	NOUN
ajis02-2391	455	2	and	and	CCONJ
ajis02-2391	455	3	newman	newman	PROPN
ajis02-2391	455	4	(	(	PUNCT
ajis02-2391	455	5	2008	2008	NUM
ajis02-2391	455	6	)	)	PUNCT
ajis02-2391	455	7	argue	argue	VERB
ajis02-2391	455	8	that	that	SCONJ
ajis02-2391	455	9	outcomes	outcome	NOUN
ajis02-2391	455	10	ranging	range	VERB
ajis02-2391	455	11	from	from	ADP
ajis02-2391	455	12	a	a	DET
ajis02-2391	455	13	failed	fail	VERB
ajis02-2391	455	14	intervention	intervention	NOUN
ajis02-2391	455	15	to	to	ADP
ajis02-2391	455	16	a	a	DET
ajis02-2391	455	17	crisis	crisis	NOUN
ajis02-2391	455	18	that	that	PRON
ajis02-2391	455	19	adds	add	VERB
ajis02-2391	455	20	new	new	ADJ
ajis02-2391	455	21	misalignments	misalignment	NOUN
ajis02-2391	455	22	into	into	ADP
ajis02-2391	455	23	a	a	DET
ajis02-2391	455	24	system	system	NOUN
ajis02-2391	455	25	are	be	AUX
ajis02-2391	455	26	likely	likely	ADJ
ajis02-2391	455	27	to	to	PART
ajis02-2391	455	28	be	be	AUX
ajis02-2391	455	29	generated	generate	VERB
ajis02-2391	455	30	from	from	ADP
ajis02-2391	455	31	an	an	DET
ajis02-2391	455	32	event	event	NOUN
ajis02-2391	455	33	or	or	CCONJ
ajis02-2391	455	34	a	a	DET
ajis02-2391	455	35	response	response	NOUN
ajis02-2391	455	36	.	.	PUNCT
ajis02-2391	456	1	our	our	PRON
ajis02-2391	456	2	results	result	NOUN
ajis02-2391	456	3	complement	complement	VERB
ajis02-2391	456	4	those	those	PRON
ajis02-2391	456	5	of	of	ADP
ajis02-2391	456	6	lyytinen	lyytinen	NOUN
ajis02-2391	456	7	and	and	CCONJ
ajis02-2391	456	8	newman	newman	PROPN
ajis02-2391	456	9	(	(	PUNCT
ajis02-2391	456	10	2008	2008	NUM
ajis02-2391	456	11	)	)	PUNCT
ajis02-2391	456	12	,	,	PUNCT
ajis02-2391	456	13	in	in	SCONJ
ajis02-2391	456	14	that	that	SCONJ
ajis02-2391	456	15	there	there	PRON
ajis02-2391	456	16	were	be	VERB
ajis02-2391	456	17	two	two	NUM
ajis02-2391	456	18	types	type	NOUN
ajis02-2391	456	19	of	of	ADP
ajis02-2391	456	20	responses	response	NOUN
ajis02-2391	456	21	–	–	PUNCT
ajis02-2391	456	22	incremental	incremental	ADJ
ajis02-2391	456	23	adaptation	adaptation	NOUN
ajis02-2391	456	24	and	and	CCONJ
ajis02-2391	456	25	punctuation	punctuation	NOUN
ajis02-2391	456	26	–	–	PUNCT
ajis02-2391	456	27	in	in	ADP
ajis02-2391	456	28	the	the	DET
ajis02-2391	456	29	three	three	NUM
ajis02-2391	456	30	organisations	organisation	NOUN
ajis02-2391	456	31	.	.	PUNCT
ajis02-2391	457	1	these	these	DET
ajis02-2391	457	2	responses	response	NOUN
ajis02-2391	457	3	to	to	PART
ajis02-2391	457	4	address	address	VERB
ajis02-2391	457	5	gaps	gap	NOUN
ajis02-2391	457	6	led	lead	VERB
ajis02-2391	457	7	to	to	ADP
ajis02-2391	457	8	the	the	DET
ajis02-2391	457	9	generation	generation	NOUN
ajis02-2391	457	10	of	of	ADP
ajis02-2391	457	11	outcomes	outcome	NOUN
ajis02-2391	457	12	.	.	PUNCT
ajis02-2391	458	1	in	in	ADP
ajis02-2391	458	2	terms	term	NOUN
ajis02-2391	458	3	of	of	ADP
ajis02-2391	458	4	the	the	DET
ajis02-2391	458	5	change	change	NOUN
ajis02-2391	458	6	outcomes	outcome	NOUN
ajis02-2391	458	7	,	,	PUNCT
ajis02-2391	458	8	the	the	DET
ajis02-2391	458	9	findings	finding	NOUN
ajis02-2391	458	10	revealed	reveal	VERB
ajis02-2391	458	11	that	that	SCONJ
ajis02-2391	458	12	crm	crm	NOUN
ajis02-2391	458	13	system	system	NOUN
ajis02-2391	458	14	implementation	implementation	NOUN
ajis02-2391	458	15	can	can	AUX
ajis02-2391	458	16	lead	lead	VERB
ajis02-2391	458	17	to	to	ADP
ajis02-2391	458	18	conflict	conflict	NOUN
ajis02-2391	458	19	among	among	ADP
ajis02-2391	458	20	users	user	NOUN
ajis02-2391	458	21	with	with	ADP
ajis02-2391	458	22	a	a	DET
ajis02-2391	458	23	negative	negative	ADJ
ajis02-2391	458	24	effect	effect	NOUN
ajis02-2391	458	25	on	on	ADP
ajis02-2391	458	26	work	work	NOUN
ajis02-2391	458	27	performance	performance	NOUN
ajis02-2391	458	28	.	.	PUNCT
ajis02-2391	459	1	the	the	DET
ajis02-2391	459	2	analysis	analysis	NOUN
ajis02-2391	459	3	across	across	ADP
ajis02-2391	459	4	two	two	NUM
ajis02-2391	459	5	cases	case	NOUN
ajis02-2391	459	6	(	(	PUNCT
ajis02-2391	459	7	rc	rc	NOUN
ajis02-2391	459	8	and	and	CCONJ
ajis02-2391	459	9	bi	bi	NOUN
ajis02-2391	459	10	)	)	PUNCT
ajis02-2391	459	11	revealed	reveal	VERB
ajis02-2391	459	12	that	that	SCONJ
ajis02-2391	459	13	the	the	DET
ajis02-2391	459	14	misalignment	misalignment	NOUN
ajis02-2391	459	15	between	between	ADP
ajis02-2391	459	16	technology	technology	NOUN
ajis02-2391	459	17	-	-	PUNCT
ajis02-2391	459	18	actor	actor	NOUN
ajis02-2391	459	19	and	and	CCONJ
ajis02-2391	459	20	task	task	NOUN
ajis02-2391	459	21	-	-	PUNCT
ajis02-2391	459	22	actor	actor	NOUN
ajis02-2391	459	23	components	component	NOUN
ajis02-2391	459	24	led	lead	VERB
ajis02-2391	459	25	to	to	ADP
ajis02-2391	459	26	unintended	unintended	ADJ
ajis02-2391	459	27	conflict	conflict	NOUN
ajis02-2391	459	28	among	among	ADP
ajis02-2391	459	29	users	user	NOUN
ajis02-2391	459	30	.	.	PUNCT
ajis02-2391	460	1	in	in	ADP
ajis02-2391	460	2	addition	addition	NOUN
ajis02-2391	460	3	,	,	PUNCT
ajis02-2391	460	4	the	the	DET
ajis02-2391	460	5	findings	finding	NOUN
ajis02-2391	460	6	across	across	ADP
ajis02-2391	460	7	the	the	DET
ajis02-2391	460	8	three	three	NUM
ajis02-2391	460	9	cases	case	NOUN
ajis02-2391	460	10	revealed	reveal	VERB
ajis02-2391	460	11	that	that	SCONJ
ajis02-2391	460	12	the	the	DET
ajis02-2391	460	13	introduction	introduction	NOUN
ajis02-2391	460	14	of	of	ADP
ajis02-2391	460	15	the	the	DET
ajis02-2391	460	16	crm	crm	NOUN
ajis02-2391	460	17	system	system	NOUN
ajis02-2391	460	18	led	lead	VERB
ajis02-2391	460	19	to	to	ADP
ajis02-2391	460	20	a	a	DET
ajis02-2391	460	21	mismatch	mismatch	NOUN
ajis02-2391	460	22	between	between	ADP
ajis02-2391	460	23	the	the	DET
ajis02-2391	460	24	crm	crm	NOUN
ajis02-2391	460	25	system	system	NOUN
ajis02-2391	460	26	and	and	CCONJ
ajis02-2391	460	27	work	work	NOUN
ajis02-2391	460	28	practices	practice	NOUN
ajis02-2391	460	29	in	in	ADP
ajis02-2391	460	30	some	some	DET
ajis02-2391	460	31	departments	department	NOUN
ajis02-2391	460	32	.	.	PUNCT
ajis02-2391	461	1	the	the	DET
ajis02-2391	461	2	misalignment	misalignment	NOUN
ajis02-2391	461	3	between	between	ADP
ajis02-2391	461	4	task	task	NOUN
ajis02-2391	461	5	-	-	PUNCT
ajis02-2391	461	6	actor	actor	NOUN
ajis02-2391	461	7	,	,	PUNCT
ajis02-2391	461	8	tasktechnology	tasktechnology	NOUN
ajis02-2391	461	9	,	,	PUNCT
ajis02-2391	461	10	task	task	NOUN
ajis02-2391	461	11	-	-	PUNCT
ajis02-2391	461	12	structure	structure	NOUN
ajis02-2391	461	13	,	,	PUNCT
ajis02-2391	461	14	technology	technology	NOUN
ajis02-2391	461	15	-	-	PUNCT
ajis02-2391	461	16	structure	structure	NOUN
ajis02-2391	461	17	,	,	PUNCT
ajis02-2391	461	18	and	and	CCONJ
ajis02-2391	461	19	technology	technology	NOUN
ajis02-2391	461	20	-	-	PUNCT
ajis02-2391	461	21	actor	actor	NOUN
ajis02-2391	461	22	components	component	NOUN
ajis02-2391	461	23	had	have	VERB
ajis02-2391	461	24	a	a	DET
ajis02-2391	461	25	negative	negative	ADJ
ajis02-2391	461	26	effect	effect	NOUN
ajis02-2391	461	27	on	on	ADP
ajis02-2391	461	28	work	work	NOUN
ajis02-2391	461	29	performance	performance	NOUN
ajis02-2391	461	30	.	.	PUNCT
ajis02-2391	462	1	when	when	SCONJ
ajis02-2391	462	2	crm	crm	PROPN
ajis02-2391	462	3	was	be	AUX
ajis02-2391	462	4	introduced	introduce	VERB
ajis02-2391	462	5	into	into	ADP
ajis02-2391	462	6	these	these	DET
ajis02-2391	462	7	organisations	organisation	NOUN
ajis02-2391	462	8	,	,	PUNCT
ajis02-2391	462	9	it	it	PRON
ajis02-2391	462	10	was	be	AUX
ajis02-2391	462	11	perceived	perceive	VERB
ajis02-2391	462	12	as	as	ADP
ajis02-2391	462	13	an	an	DET
ajis02-2391	462	14	additional	additional	ADJ
ajis02-2391	462	15	work	work	NOUN
ajis02-2391	462	16	system	system	NOUN
ajis02-2391	462	17	for	for	ADP
ajis02-2391	462	18	employees	employee	NOUN
ajis02-2391	462	19	in	in	ADP
ajis02-2391	462	20	some	some	DET
ajis02-2391	462	21	departments	department	NOUN
ajis02-2391	462	22	across	across	ADP
ajis02-2391	462	23	the	the	DET
ajis02-2391	462	24	australasian	australasian	ADJ
ajis02-2391	462	25	journal	journal	NOUN
ajis02-2391	462	26	of	of	ADP
ajis02-2391	462	27	information	information	NOUN
ajis02-2391	462	28	systems	system	NOUN
ajis02-2391	462	29	techakriengkrai	techakriengkrai	VERB
ajis02-2391	462	30	,	,	PUNCT
ajis02-2391	462	31	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	462	32	&	&	CCONJ
ajis02-2391	462	33	tan	tan	PROPN
ajis02-2391	462	34	2021	2021	NUM
ajis02-2391	462	35	,	,	PUNCT
ajis02-2391	462	36	vol	vol	NOUN
ajis02-2391	462	37	25	25	NUM
ajis02-2391	462	38	,	,	PUNCT
ajis02-2391	462	39	research	research	NOUN
ajis02-2391	462	40	article	article	NOUN
ajis02-2391	462	41	post	post	ADJ
ajis02-2391	462	42	-	-	ADJ
ajis02-2391	462	43	adoptive	adoptive	ADJ
ajis02-2391	462	44	change	change	NOUN
ajis02-2391	462	45	of	of	ADP
ajis02-2391	462	46	enterprise	enterprise	NOUN
ajis02-2391	462	47	system	system	NOUN
ajis02-2391	462	48	implementations	implementation	NOUN
ajis02-2391	462	49	20	20	NUM
ajis02-2391	462	50	three	three	NUM
ajis02-2391	462	51	cases	case	NOUN
ajis02-2391	462	52	.	.	PUNCT
ajis02-2391	463	1	for	for	ADP
ajis02-2391	463	2	example	example	NOUN
ajis02-2391	463	3	,	,	PUNCT
ajis02-2391	463	4	users	user	NOUN
ajis02-2391	463	5	were	be	AUX
ajis02-2391	463	6	required	require	VERB
ajis02-2391	463	7	to	to	PART
ajis02-2391	463	8	log	log	VERB
ajis02-2391	463	9	in	in	ADP
ajis02-2391	463	10	to	to	ADP
ajis02-2391	463	11	the	the	DET
ajis02-2391	463	12	crm	crm	NOUN
ajis02-2391	463	13	system	system	NOUN
ajis02-2391	463	14	to	to	PART
ajis02-2391	463	15	input	input	VERB
ajis02-2391	463	16	customer	customer	NOUN
ajis02-2391	463	17	information	information	NOUN
ajis02-2391	463	18	or	or	CCONJ
ajis02-2391	463	19	record	record	NOUN
ajis02-2391	463	20	customers	customer	NOUN
ajis02-2391	463	21	’	’	PART
ajis02-2391	463	22	requests	request	NOUN
ajis02-2391	463	23	or	or	CCONJ
ajis02-2391	463	24	inquiries	inquiry	NOUN
ajis02-2391	463	25	.	.	PUNCT
ajis02-2391	464	1	users	user	NOUN
ajis02-2391	464	2	were	be	AUX
ajis02-2391	464	3	required	require	VERB
ajis02-2391	464	4	to	to	PART
ajis02-2391	464	5	use	use	VERB
ajis02-2391	464	6	the	the	DET
ajis02-2391	464	7	crm	crm	NOUN
ajis02-2391	464	8	system	system	NOUN
ajis02-2391	464	9	first	first	ADV
ajis02-2391	464	10	before	before	ADP
ajis02-2391	464	11	working	work	VERB
ajis02-2391	464	12	with	with	ADP
ajis02-2391	464	13	other	other	ADJ
ajis02-2391	464	14	systems	system	NOUN
ajis02-2391	464	15	to	to	PART
ajis02-2391	464	16	complete	complete	VERB
ajis02-2391	464	17	their	their	PRON
ajis02-2391	464	18	tasks	task	NOUN
ajis02-2391	464	19	.	.	PUNCT
ajis02-2391	465	1	the	the	DET
ajis02-2391	465	2	findings	finding	NOUN
ajis02-2391	465	3	also	also	ADV
ajis02-2391	465	4	explained	explain	VERB
ajis02-2391	465	5	that	that	SCONJ
ajis02-2391	465	6	all	all	DET
ajis02-2391	465	7	three	three	NUM
ajis02-2391	465	8	organisations	organisation	NOUN
ajis02-2391	465	9	changed	change	VERB
ajis02-2391	465	10	their	their	PRON
ajis02-2391	465	11	structure	structure	NOUN
ajis02-2391	465	12	of	of	ADP
ajis02-2391	465	13	work	work	NOUN
ajis02-2391	465	14	and	and	CCONJ
ajis02-2391	465	15	set	set	VERB
ajis02-2391	465	16	up	up	ADP
ajis02-2391	465	17	appropriate	appropriate	ADJ
ajis02-2391	465	18	organisational	organisational	ADJ
ajis02-2391	465	19	policies	policy	NOUN
ajis02-2391	465	20	to	to	PART
ajis02-2391	465	21	support	support	VERB
ajis02-2391	465	22	the	the	DET
ajis02-2391	465	23	use	use	NOUN
ajis02-2391	465	24	of	of	ADP
ajis02-2391	465	25	the	the	DET
ajis02-2391	465	26	crm	crm	NOUN
ajis02-2391	465	27	system	system	NOUN
ajis02-2391	465	28	after	after	ADP
ajis02-2391	465	29	its	its	PRON
ajis02-2391	465	30	implementation	implementation	NOUN
ajis02-2391	465	31	.	.	PUNCT
ajis02-2391	466	1	these	these	DET
ajis02-2391	466	2	changes	change	NOUN
ajis02-2391	466	3	led	lead	VERB
ajis02-2391	466	4	to	to	ADP
ajis02-2391	466	5	negative	negative	ADJ
ajis02-2391	466	6	effects	effect	NOUN
ajis02-2391	466	7	on	on	ADP
ajis02-2391	466	8	organisational	organisational	ADJ
ajis02-2391	466	9	performance	performance	NOUN
ajis02-2391	466	10	,	,	PUNCT
ajis02-2391	466	11	which	which	PRON
ajis02-2391	466	12	is	be	AUX
ajis02-2391	466	13	far	far	ADV
ajis02-2391	466	14	from	from	ADP
ajis02-2391	466	15	the	the	DET
ajis02-2391	466	16	ideal	ideal	ADJ
ajis02-2391	466	17	objectives	objective	NOUN
ajis02-2391	466	18	that	that	PRON
ajis02-2391	466	19	these	these	DET
ajis02-2391	466	20	organisations	organisation	NOUN
ajis02-2391	466	21	aimed	aim	VERB
ajis02-2391	466	22	for	for	ADP
ajis02-2391	466	23	.	.	PUNCT
ajis02-2391	467	1	our	our	PRON
ajis02-2391	467	2	results	result	NOUN
ajis02-2391	467	3	complement	complement	VERB
ajis02-2391	467	4	those	those	PRON
ajis02-2391	467	5	by	by	ADP
ajis02-2391	467	6	bloomrosen	bloomrosen	PROPN
ajis02-2391	467	7	et	et	PROPN
ajis02-2391	467	8	al	al	PROPN
ajis02-2391	467	9	.	.	PUNCT
ajis02-2391	468	1	(	(	PUNCT
ajis02-2391	468	2	2011	2011	NUM
ajis02-2391	468	3	)	)	PUNCT
ajis02-2391	468	4	,	,	PUNCT
ajis02-2391	468	5	mackay	mackay	PROPN
ajis02-2391	468	6	and	and	CCONJ
ajis02-2391	468	7	chia	chia	PROPN
ajis02-2391	468	8	(	(	PUNCT
ajis02-2391	468	9	2013	2013	NUM
ajis02-2391	468	10	)	)	PUNCT
ajis02-2391	468	11	,	,	PUNCT
ajis02-2391	468	12	and	and	CCONJ
ajis02-2391	468	13	strong	strong	ADJ
ajis02-2391	468	14	and	and	CCONJ
ajis02-2391	468	15	volkoff	volkoff	NOUN
ajis02-2391	468	16	(	(	PUNCT
ajis02-2391	468	17	2010	2010	NUM
ajis02-2391	468	18	)	)	PUNCT
ajis02-2391	468	19	,	,	PUNCT
ajis02-2391	468	20	who	who	PRON
ajis02-2391	468	21	argue	argue	VERB
ajis02-2391	468	22	that	that	SCONJ
ajis02-2391	468	23	workflow	workflow	NOUN
ajis02-2391	468	24	adjustment	adjustment	NOUN
ajis02-2391	468	25	as	as	ADP
ajis02-2391	468	26	a	a	DET
ajis02-2391	468	27	result	result	NOUN
ajis02-2391	468	28	of	of	ADP
ajis02-2391	468	29	crm	crm	NOUN
ajis02-2391	468	30	system	system	NOUN
ajis02-2391	468	31	implementations	implementation	NOUN
ajis02-2391	468	32	can	can	AUX
ajis02-2391	468	33	impact	impact	VERB
ajis02-2391	468	34	work	work	NOUN
ajis02-2391	468	35	performance	performance	NOUN
ajis02-2391	468	36	and	and	CCONJ
ajis02-2391	468	37	effectiveness	effectiveness	NOUN
ajis02-2391	468	38	.	.	PUNCT
ajis02-2391	469	1	our	our	PRON
ajis02-2391	469	2	results	result	NOUN
ajis02-2391	469	3	also	also	ADV
ajis02-2391	469	4	confirm	confirm	VERB
ajis02-2391	469	5	earlier	early	ADJ
ajis02-2391	469	6	studies	study	NOUN
ajis02-2391	469	7	regarding	regard	VERB
ajis02-2391	469	8	conflict	conflict	NOUN
ajis02-2391	469	9	among	among	ADP
ajis02-2391	469	10	users	user	NOUN
ajis02-2391	469	11	.	.	PUNCT
ajis02-2391	470	1	for	for	ADP
ajis02-2391	470	2	example	example	NOUN
ajis02-2391	470	3	,	,	PUNCT
ajis02-2391	470	4	in	in	ADP
ajis02-2391	470	5	studies	study	NOUN
ajis02-2391	470	6	by	by	ADP
ajis02-2391	470	7	newell	newell	PROPN
ajis02-2391	470	8	et	et	PROPN
ajis02-2391	470	9	al	al	PROPN
ajis02-2391	470	10	.	.	PROPN
ajis02-2391	471	1	(	(	PUNCT
ajis02-2391	471	2	2002	2002	NUM
ajis02-2391	471	3	)	)	PUNCT
ajis02-2391	471	4	and	and	CCONJ
ajis02-2391	471	5	rollins	rollin	NOUN
ajis02-2391	471	6	(	(	PUNCT
ajis02-2391	471	7	2012	2012	NUM
ajis02-2391	471	8	)	)	PUNCT
ajis02-2391	471	9	,	,	PUNCT
ajis02-2391	471	10	unfavourable	unfavourable	ADJ
ajis02-2391	471	11	changes	change	NOUN
ajis02-2391	471	12	in	in	ADP
ajis02-2391	471	13	communication	communication	NOUN
ajis02-2391	471	14	patterns	pattern	NOUN
ajis02-2391	471	15	and	and	CCONJ
ajis02-2391	471	16	practices	practice	NOUN
ajis02-2391	471	17	and	and	CCONJ
ajis02-2391	471	18	negative	negative	ADJ
ajis02-2391	471	19	impacts	impact	NOUN
ajis02-2391	471	20	on	on	ADP
ajis02-2391	471	21	social	social	ADJ
ajis02-2391	471	22	relationships	relationship	NOUN
ajis02-2391	471	23	were	be	AUX
ajis02-2391	471	24	found	find	VERB
ajis02-2391	471	25	to	to	PART
ajis02-2391	471	26	be	be	AUX
ajis02-2391	471	27	unintended	unintended	ADJ
ajis02-2391	471	28	consequences	consequence	NOUN
ajis02-2391	471	29	associated	associate	VERB
ajis02-2391	471	30	with	with	ADP
ajis02-2391	471	31	complexities	complexity	NOUN
ajis02-2391	471	32	of	of	ADP
ajis02-2391	471	33	software	software	NOUN
ajis02-2391	471	34	use	use	NOUN
ajis02-2391	471	35	.	.	PUNCT
ajis02-2391	472	1	in	in	ADP
ajis02-2391	472	2	terms	term	NOUN
ajis02-2391	472	3	of	of	ADP
ajis02-2391	472	4	effect	effect	NOUN
ajis02-2391	472	5	on	on	ADP
ajis02-2391	472	6	work	work	NOUN
ajis02-2391	472	7	performance	performance	NOUN
ajis02-2391	472	8	,	,	PUNCT
ajis02-2391	472	9	our	our	PRON
ajis02-2391	472	10	results	result	NOUN
ajis02-2391	472	11	complement	complement	VERB
ajis02-2391	472	12	studies	study	NOUN
ajis02-2391	472	13	by	by	ADP
ajis02-2391	472	14	ignatiadis	ignatiadis	ADJ
ajis02-2391	472	15	and	and	CCONJ
ajis02-2391	472	16	nandhakumar	nandhakumar	NOUN
ajis02-2391	472	17	(	(	PUNCT
ajis02-2391	472	18	2007	2007	NUM
ajis02-2391	472	19	)	)	PUNCT
ajis02-2391	472	20	and	and	CCONJ
ajis02-2391	472	21	williams	williams	PROPN
ajis02-2391	472	22	and	and	CCONJ
ajis02-2391	472	23	hardy	hardy	ADJ
ajis02-2391	472	24	(	(	PUNCT
ajis02-2391	472	25	2005	2005	NUM
ajis02-2391	472	26	)	)	PUNCT
ajis02-2391	472	27	,	,	PUNCT
ajis02-2391	472	28	which	which	PRON
ajis02-2391	472	29	argue	argue	VERB
ajis02-2391	472	30	that	that	SCONJ
ajis02-2391	472	31	unintended	unintended	ADJ
ajis02-2391	472	32	consequences	consequence	NOUN
ajis02-2391	472	33	in	in	ADP
ajis02-2391	472	34	work	work	NOUN
ajis02-2391	472	35	performance	performance	NOUN
ajis02-2391	472	36	are	be	AUX
ajis02-2391	472	37	a	a	DET
ajis02-2391	472	38	result	result	NOUN
ajis02-2391	472	39	of	of	ADP
ajis02-2391	472	40	changes	change	NOUN
ajis02-2391	472	41	in	in	ADP
ajis02-2391	472	42	work	work	NOUN
ajis02-2391	472	43	practices	practice	NOUN
ajis02-2391	472	44	associated	associate	VERB
ajis02-2391	472	45	with	with	ADP
ajis02-2391	472	46	new	new	ADJ
ajis02-2391	472	47	system	system	NOUN
ajis02-2391	472	48	implementations	implementation	NOUN
ajis02-2391	472	49	.	.	PUNCT
ajis02-2391	473	1	this	this	DET
ajis02-2391	473	2	study	study	NOUN
ajis02-2391	473	3	extends	extend	VERB
ajis02-2391	473	4	the	the	DET
ajis02-2391	473	5	extant	extant	ADJ
ajis02-2391	473	6	literature	literature	NOUN
ajis02-2391	473	7	on	on	ADP
ajis02-2391	473	8	enterprise	enterprise	NOUN
ajis02-2391	473	9	systems	system	NOUN
ajis02-2391	473	10	and	and	CCONJ
ajis02-2391	473	11	organisational	organisational	ADJ
ajis02-2391	473	12	change	change	NOUN
ajis02-2391	473	13	by	by	ADP
ajis02-2391	473	14	explaining	explain	VERB
ajis02-2391	473	15	the	the	DET
ajis02-2391	473	16	sequence	sequence	NOUN
ajis02-2391	473	17	of	of	ADP
ajis02-2391	473	18	change	change	NOUN
ajis02-2391	473	19	associated	associate	VERB
ajis02-2391	473	20	with	with	ADP
ajis02-2391	473	21	es	es	X
ajis02-2391	473	22	implementations	implementation	NOUN
ajis02-2391	473	23	.	.	PUNCT
ajis02-2391	474	1	prior	prior	ADJ
ajis02-2391	474	2	studies	study	NOUN
ajis02-2391	474	3	have	have	AUX
ajis02-2391	474	4	paid	pay	VERB
ajis02-2391	474	5	little	little	ADJ
ajis02-2391	474	6	attention	attention	NOUN
ajis02-2391	474	7	to	to	ADP
ajis02-2391	474	8	all	all	DET
ajis02-2391	474	9	the	the	DET
ajis02-2391	474	10	impacts	impact	NOUN
ajis02-2391	474	11	of	of	ADP
ajis02-2391	474	12	changes	change	NOUN
ajis02-2391	474	13	on	on	ADP
ajis02-2391	474	14	organisational	organisational	ADJ
ajis02-2391	474	15	structures	structure	NOUN
ajis02-2391	474	16	and	and	CCONJ
ajis02-2391	474	17	policies	policy	NOUN
ajis02-2391	474	18	,	,	PUNCT
ajis02-2391	474	19	work	work	NOUN
ajis02-2391	474	20	processes	process	NOUN
ajis02-2391	474	21	,	,	PUNCT
ajis02-2391	474	22	individual	individual	ADJ
ajis02-2391	474	23	practices	practice	NOUN
ajis02-2391	474	24	,	,	PUNCT
ajis02-2391	474	25	and	and	CCONJ
ajis02-2391	474	26	relationships	relationship	NOUN
ajis02-2391	474	27	among	among	ADP
ajis02-2391	474	28	employees	employee	NOUN
ajis02-2391	474	29	.	.	PUNCT
ajis02-2391	475	1	some	some	PRON
ajis02-2391	475	2	is	be	AUX
ajis02-2391	475	3	studies	study	NOUN
ajis02-2391	475	4	have	have	AUX
ajis02-2391	475	5	independently	independently	ADV
ajis02-2391	475	6	shed	shed	VERB
ajis02-2391	475	7	light	light	NOUN
ajis02-2391	475	8	on	on	ADP
ajis02-2391	475	9	the	the	DET
ajis02-2391	475	10	area	area	NOUN
ajis02-2391	475	11	of	of	ADP
ajis02-2391	475	12	individual	individual	ADJ
ajis02-2391	475	13	practices	practice	NOUN
ajis02-2391	475	14	,	,	PUNCT
ajis02-2391	475	15	work	work	NOUN
ajis02-2391	475	16	practices	practice	NOUN
ajis02-2391	475	17	,	,	PUNCT
ajis02-2391	475	18	adaptation	adaptation	NOUN
ajis02-2391	475	19	behaviours	behaviour	NOUN
ajis02-2391	475	20	,	,	PUNCT
ajis02-2391	475	21	and	and	CCONJ
ajis02-2391	475	22	job	job	NOUN
ajis02-2391	475	23	outcomes	outcome	NOUN
ajis02-2391	475	24	relating	relate	VERB
ajis02-2391	475	25	to	to	ADP
ajis02-2391	475	26	is	be	AUX
ajis02-2391	475	27	implementation	implementation	NOUN
ajis02-2391	475	28	(	(	PUNCT
ajis02-2391	475	29	bala	bala	PROPN
ajis02-2391	475	30	&	&	CCONJ
ajis02-2391	475	31	venkatesh	venkatesh	PROPN
ajis02-2391	475	32	,	,	PUNCT
ajis02-2391	475	33	2015	2015	NUM
ajis02-2391	475	34	;	;	PUNCT
ajis02-2391	475	35	kim	kim	PROPN
ajis02-2391	475	36	et	et	PROPN
ajis02-2391	475	37	al	al	PROPN
ajis02-2391	475	38	.	.	PROPN
ajis02-2391	475	39	,	,	PUNCT
ajis02-2391	475	40	2012	2012	NUM
ajis02-2391	475	41	;	;	PUNCT
ajis02-2391	475	42	lyytinen	lyytinen	PROPN
ajis02-2391	475	43	&	&	CCONJ
ajis02-2391	475	44	newman	newman	PROPN
ajis02-2391	475	45	,	,	PUNCT
ajis02-2391	475	46	2008	2008	NUM
ajis02-2391	475	47	;	;	PUNCT
ajis02-2391	476	1	lyytinen	lyytinen	PROPN
ajis02-2391	476	2	et	et	PROPN
ajis02-2391	476	3	al	al	PROPN
ajis02-2391	476	4	.	.	PROPN
ajis02-2391	476	5	,	,	PUNCT
ajis02-2391	476	6	2009	2009	NUM
ajis02-2391	476	7	;	;	PUNCT
ajis02-2391	476	8	mcleod	mcleod	PROPN
ajis02-2391	476	9	&	&	CCONJ
ajis02-2391	476	10	doolin	doolin	PROPN
ajis02-2391	476	11	,	,	PUNCT
ajis02-2391	476	12	2012	2012	NUM
ajis02-2391	476	13	)	)	PUNCT
ajis02-2391	476	14	.	.	PUNCT
ajis02-2391	477	1	for	for	ADP
ajis02-2391	477	2	instance	instance	NOUN
ajis02-2391	477	3	,	,	PUNCT
ajis02-2391	477	4	bala	bala	PROPN
ajis02-2391	477	5	and	and	CCONJ
ajis02-2391	477	6	venkatesh	venkatesh	PROPN
ajis02-2391	477	7	’s	’s	PART
ajis02-2391	477	8	(	(	PUNCT
ajis02-2391	477	9	2015	2015	NUM
ajis02-2391	477	10	)	)	PUNCT
ajis02-2391	477	11	study	study	NOUN
ajis02-2391	477	12	focused	focus	VERB
ajis02-2391	477	13	on	on	ADP
ajis02-2391	477	14	individual	individual	ADJ
ajis02-2391	477	15	adaptation	adaptation	NOUN
ajis02-2391	477	16	to	to	ADP
ajis02-2391	477	17	it	it	PRON
ajis02-2391	477	18	and	and	CCONJ
ajis02-2391	477	19	job	job	NOUN
ajis02-2391	477	20	outcomes	outcome	NOUN
ajis02-2391	477	21	.	.	PUNCT
ajis02-2391	478	1	some	some	PRON
ajis02-2391	478	2	is	be	AUX
ajis02-2391	478	3	studies	study	NOUN
ajis02-2391	478	4	have	have	AUX
ajis02-2391	478	5	applied	apply	VERB
ajis02-2391	478	6	the	the	DET
ajis02-2391	478	7	notion	notion	NOUN
ajis02-2391	478	8	of	of	ADP
ajis02-2391	478	9	institutional	institutional	ADJ
ajis02-2391	478	10	logics	logic	NOUN
ajis02-2391	478	11	to	to	PART
ajis02-2391	478	12	study	study	VERB
ajis02-2391	478	13	organisational	organisational	ADJ
ajis02-2391	478	14	change	change	NOUN
ajis02-2391	478	15	associated	associate	VERB
ajis02-2391	478	16	with	with	ADP
ajis02-2391	478	17	new	new	ADJ
ajis02-2391	478	18	information	information	NOUN
ajis02-2391	478	19	systems	system	NOUN
ajis02-2391	478	20	(	(	PUNCT
ajis02-2391	478	21	lyytinen	lyytinen	NOUN
ajis02-2391	478	22	et	et	PROPN
ajis02-2391	478	23	al	al	PROPN
ajis02-2391	478	24	.	.	PROPN
ajis02-2391	478	25	,	,	PUNCT
ajis02-2391	478	26	2009	2009	NUM
ajis02-2391	478	27	;	;	PUNCT
ajis02-2391	478	28	yoo	yoo	PROPN
ajis02-2391	478	29	et	et	PROPN
ajis02-2391	478	30	al	al	PROPN
ajis02-2391	478	31	.	.	PROPN
ajis02-2391	478	32	,	,	PUNCT
ajis02-2391	478	33	2007	2007	NUM
ajis02-2391	478	34	;	;	PUNCT
ajis02-2391	479	1	soh	soh	PROPN
ajis02-2391	479	2	&	&	CCONJ
ajis02-2391	479	3	sia	sia	PROPN
ajis02-2391	479	4	,	,	PUNCT
ajis02-2391	479	5	2004	2004	NUM
ajis02-2391	479	6	)	)	PUNCT
ajis02-2391	479	7	.	.	PUNCT
ajis02-2391	480	1	for	for	ADP
ajis02-2391	480	2	instance	instance	NOUN
ajis02-2391	480	3	,	,	PUNCT
ajis02-2391	480	4	soh	soh	PROPN
ajis02-2391	480	5	and	and	CCONJ
ajis02-2391	480	6	sia	sia	PROPN
ajis02-2391	480	7	(	(	PUNCT
ajis02-2391	480	8	2004	2004	NUM
ajis02-2391	480	9	)	)	PUNCT
ajis02-2391	480	10	suggest	suggest	VERB
ajis02-2391	480	11	that	that	SCONJ
ajis02-2391	480	12	organisations	organisation	NOUN
ajis02-2391	480	13	can	can	AUX
ajis02-2391	480	14	address	address	VERB
ajis02-2391	480	15	misalignment	misalignment	NOUN
ajis02-2391	480	16	by	by	ADP
ajis02-2391	480	17	package	package	NOUN
ajis02-2391	480	18	customisation	customisation	NOUN
ajis02-2391	480	19	or	or	CCONJ
ajis02-2391	480	20	organisation	organisation	NOUN
ajis02-2391	480	21	adaptation	adaptation	NOUN
ajis02-2391	480	22	,	,	PUNCT
ajis02-2391	480	23	which	which	PRON
ajis02-2391	480	24	include	include	VERB
ajis02-2391	480	25	the	the	DET
ajis02-2391	480	26	redesign	redesign	NOUN
ajis02-2391	480	27	of	of	ADP
ajis02-2391	480	28	organisational	organisational	ADJ
ajis02-2391	480	29	processes	process	NOUN
ajis02-2391	480	30	and	and	CCONJ
ajis02-2391	480	31	structures	structure	NOUN
ajis02-2391	480	32	.	.	PUNCT
ajis02-2391	481	1	similarly	similarly	ADV
ajis02-2391	481	2	,	,	PUNCT
ajis02-2391	481	3	this	this	DET
ajis02-2391	481	4	study	study	NOUN
ajis02-2391	481	5	found	find	VERB
ajis02-2391	481	6	that	that	SCONJ
ajis02-2391	481	7	system	system	NOUN
ajis02-2391	481	8	or	or	CCONJ
ajis02-2391	481	9	workflow	workflow	NOUN
ajis02-2391	481	10	customisation	customisation	NOUN
ajis02-2391	481	11	to	to	PART
ajis02-2391	481	12	suit	suit	VERB
ajis02-2391	481	13	users	user	NOUN
ajis02-2391	481	14	’	'	PUNCT
ajis02-2391	481	15	work	work	NOUN
ajis02-2391	481	16	practices	practice	NOUN
ajis02-2391	481	17	can	can	AUX
ajis02-2391	481	18	reduce	reduce	VERB
ajis02-2391	481	19	misalignment	misalignment	NOUN
ajis02-2391	481	20	between	between	ADP
ajis02-2391	481	21	users	user	NOUN
ajis02-2391	481	22	(	(	PUNCT
ajis02-2391	481	23	actor	actor	NOUN
ajis02-2391	481	24	)	)	PUNCT
ajis02-2391	481	25	and	and	CCONJ
ajis02-2391	481	26	new	new	ADJ
ajis02-2391	481	27	es	es	X
ajis02-2391	481	28	implementation	implementation	NOUN
ajis02-2391	481	29	(	(	PUNCT
ajis02-2391	481	30	technology	technology	NOUN
ajis02-2391	481	31	)	)	PUNCT
ajis02-2391	481	32	.	.	PUNCT
ajis02-2391	482	1	despite	despite	SCONJ
ajis02-2391	482	2	the	the	DET
ajis02-2391	482	3	above	above	ADJ
ajis02-2391	482	4	,	,	PUNCT
ajis02-2391	482	5	prior	prior	ADJ
ajis02-2391	482	6	studies	study	NOUN
ajis02-2391	482	7	have	have	AUX
ajis02-2391	482	8	not	not	PART
ajis02-2391	482	9	offered	offer	VERB
ajis02-2391	482	10	indepth	indepth	ADJ
ajis02-2391	482	11	explanations	explanation	NOUN
ajis02-2391	482	12	of	of	ADP
ajis02-2391	482	13	how	how	SCONJ
ajis02-2391	482	14	es	es	ADP
ajis02-2391	482	15	implementation	implementation	NOUN
ajis02-2391	482	16	affects	affect	VERB
ajis02-2391	482	17	changes	change	NOUN
ajis02-2391	482	18	at	at	ADP
ajis02-2391	482	19	the	the	DET
ajis02-2391	482	20	organisational	organisational	ADJ
ajis02-2391	482	21	and	and	CCONJ
ajis02-2391	482	22	individual	individual	ADJ
ajis02-2391	482	23	levels	level	NOUN
ajis02-2391	482	24	.	.	PUNCT
ajis02-2391	483	1	this	this	DET
ajis02-2391	483	2	study	study	NOUN
ajis02-2391	483	3	addresses	address	VERB
ajis02-2391	483	4	this	this	DET
ajis02-2391	483	5	gap	gap	NOUN
ajis02-2391	483	6	by	by	ADP
ajis02-2391	483	7	providing	provide	VERB
ajis02-2391	483	8	a	a	DET
ajis02-2391	483	9	theoretical	theoretical	ADJ
ajis02-2391	483	10	understanding	understanding	NOUN
ajis02-2391	483	11	of	of	ADP
ajis02-2391	483	12	how	how	SCONJ
ajis02-2391	483	13	es	es	ADP
ajis02-2391	483	14	implementation	implementation	NOUN
ajis02-2391	483	15	affects	affect	VERB
ajis02-2391	483	16	organisational	organisational	ADJ
ajis02-2391	483	17	structure	structure	NOUN
ajis02-2391	483	18	and	and	CCONJ
ajis02-2391	483	19	individual	individual	ADJ
ajis02-2391	483	20	work	work	NOUN
ajis02-2391	483	21	practices	practice	NOUN
ajis02-2391	483	22	in	in	ADP
ajis02-2391	483	23	the	the	DET
ajis02-2391	483	24	post	post	NOUN
ajis02-2391	483	25	-	-	NOUN
ajis02-2391	483	26	adoption	adoption	NOUN
ajis02-2391	483	27	of	of	ADP
ajis02-2391	483	28	crm	crm	NOUN
ajis02-2391	483	29	implementation	implementation	NOUN
ajis02-2391	483	30	.	.	PUNCT
ajis02-2391	484	1	the	the	DET
ajis02-2391	484	2	findings	finding	NOUN
ajis02-2391	484	3	can	can	AUX
ajis02-2391	484	4	help	help	VERB
ajis02-2391	484	5	organisations	organisation	NOUN
ajis02-2391	484	6	to	to	PART
ajis02-2391	484	7	be	be	AUX
ajis02-2391	484	8	aware	aware	ADJ
ajis02-2391	484	9	of	of	ADP
ajis02-2391	484	10	unintended	unintended	ADJ
ajis02-2391	484	11	consequences	consequence	NOUN
ajis02-2391	484	12	associated	associate	VERB
ajis02-2391	484	13	with	with	ADP
ajis02-2391	484	14	enterprise	enterprise	NOUN
ajis02-2391	484	15	implementation	implementation	NOUN
ajis02-2391	484	16	that	that	PRON
ajis02-2391	484	17	may	may	AUX
ajis02-2391	484	18	occur	occur	VERB
ajis02-2391	484	19	after	after	ADP
ajis02-2391	484	20	crm	crm	PROPN
ajis02-2391	484	21	implementation	implementation	NOUN
ajis02-2391	484	22	.	.	PUNCT
ajis02-2391	485	1	although	although	SCONJ
ajis02-2391	485	2	several	several	ADJ
ajis02-2391	485	3	studies	study	NOUN
ajis02-2391	485	4	have	have	AUX
ajis02-2391	485	5	investigated	investigate	VERB
ajis02-2391	485	6	crm	crm	NOUN
ajis02-2391	485	7	adoption	adoption	NOUN
ajis02-2391	485	8	and	and	CCONJ
ajis02-2391	485	9	implementation	implementation	NOUN
ajis02-2391	485	10	at	at	ADP
ajis02-2391	485	11	an	an	DET
ajis02-2391	485	12	organisational	organisational	ADJ
ajis02-2391	485	13	level	level	NOUN
ajis02-2391	485	14	(	(	PUNCT
ajis02-2391	485	15	awasthi	awasthi	PROPN
ajis02-2391	485	16	&	&	CCONJ
ajis02-2391	485	17	sangle	sangle	PROPN
ajis02-2391	485	18	,	,	PUNCT
ajis02-2391	485	19	2012	2012	NUM
ajis02-2391	485	20	;	;	PUNCT
ajis02-2391	485	21	chuchuen	chuchuen	PROPN
ajis02-2391	485	22	&	&	CCONJ
ajis02-2391	485	23	chanvarasuth	chanvarasuth	PROPN
ajis02-2391	485	24	,	,	PUNCT
ajis02-2391	485	25	2011	2011	NUM
ajis02-2391	485	26	;	;	PUNCT
ajis02-2391	485	27	hung	hang	VERB
ajis02-2391	485	28	et	et	PROPN
ajis02-2391	485	29	al	al	PROPN
ajis02-2391	485	30	.	.	PROPN
ajis02-2391	485	31	,	,	PUNCT
ajis02-2391	485	32	2010	2010	NUM
ajis02-2391	485	33	;	;	PUNCT
ajis02-2391	485	34	ko	ko	PROPN
ajis02-2391	485	35	et	et	PROPN
ajis02-2391	485	36	al	al	PROPN
ajis02-2391	485	37	.	.	PROPN
ajis02-2391	485	38	,	,	PUNCT
ajis02-2391	485	39	2008	2008	NUM
ajis02-2391	485	40	)	)	PUNCT
ajis02-2391	485	41	,	,	PUNCT
ajis02-2391	485	42	they	they	PRON
ajis02-2391	485	43	have	have	AUX
ajis02-2391	485	44	focused	focus	VERB
ajis02-2391	485	45	on	on	ADP
ajis02-2391	485	46	post	post	ADJ
ajis02-2391	485	47	-	-	ADJ
ajis02-2391	485	48	adoption	adoption	ADJ
ajis02-2391	485	49	changes	change	NOUN
ajis02-2391	485	50	in	in	ADP
ajis02-2391	485	51	terms	term	NOUN
ajis02-2391	485	52	of	of	ADP
ajis02-2391	485	53	crm	crm	NOUN
ajis02-2391	485	54	use	use	NOUN
ajis02-2391	485	55	and	and	CCONJ
ajis02-2391	485	56	organisational	organisational	ADJ
ajis02-2391	485	57	performance	performance	NOUN
ajis02-2391	485	58	(	(	PUNCT
ajis02-2391	485	59	sebjan	sebjan	NOUN
ajis02-2391	485	60	et	et	PROPN
ajis02-2391	485	61	al	al	PROPN
ajis02-2391	485	62	.	.	PROPN
ajis02-2391	485	63	,	,	PUNCT
ajis02-2391	485	64	2014	2014	NUM
ajis02-2391	485	65	)	)	PUNCT
ajis02-2391	485	66	.	.	PUNCT
ajis02-2391	486	1	klein	klein	PROPN
ajis02-2391	486	2	and	and	CCONJ
ajis02-2391	486	3	kozlowski	kozlowski	PROPN
ajis02-2391	486	4	(	(	PUNCT
ajis02-2391	486	5	2000	2000	NUM
ajis02-2391	486	6	)	)	PUNCT
ajis02-2391	486	7	suggest	suggest	VERB
ajis02-2391	486	8	that	that	SCONJ
ajis02-2391	486	9	there	there	PRON
ajis02-2391	486	10	is	be	VERB
ajis02-2391	486	11	a	a	DET
ajis02-2391	486	12	lack	lack	NOUN
ajis02-2391	486	13	of	of	ADP
ajis02-2391	486	14	multi	multi	ADJ
ajis02-2391	486	15	-	-	ADJ
ajis02-2391	486	16	level	level	ADJ
ajis02-2391	486	17	studies	study	NOUN
ajis02-2391	486	18	that	that	PRON
ajis02-2391	486	19	can	can	AUX
ajis02-2391	486	20	provide	provide	VERB
ajis02-2391	486	21	a	a	DET
ajis02-2391	486	22	rich	rich	ADJ
ajis02-2391	486	23	understanding	understanding	NOUN
ajis02-2391	486	24	of	of	ADP
ajis02-2391	486	25	phenomena	phenomenon	NOUN
ajis02-2391	486	26	that	that	PRON
ajis02-2391	486	27	unfold	unfold	VERB
ajis02-2391	486	28	across	across	ADP
ajis02-2391	486	29	levels	level	NOUN
ajis02-2391	486	30	in	in	ADP
ajis02-2391	486	31	an	an	DET
ajis02-2391	486	32	organisation	organisation	NOUN
ajis02-2391	486	33	.	.	PUNCT
ajis02-2391	487	1	this	this	DET
ajis02-2391	487	2	study	study	NOUN
ajis02-2391	487	3	adds	add	VERB
ajis02-2391	487	4	new	new	ADJ
ajis02-2391	487	5	knowledge	knowledge	NOUN
ajis02-2391	487	6	to	to	ADP
ajis02-2391	487	7	the	the	DET
ajis02-2391	487	8	current	current	ADJ
ajis02-2391	487	9	enterprise	enterprise	NOUN
ajis02-2391	487	10	australasian	australasian	ADJ
ajis02-2391	487	11	journal	journal	NOUN
ajis02-2391	487	12	of	of	ADP
ajis02-2391	487	13	information	information	NOUN
ajis02-2391	487	14	systems	system	NOUN
ajis02-2391	487	15	techakriengkrai	techakriengkrai	VERB
ajis02-2391	487	16	,	,	PUNCT
ajis02-2391	487	17	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	487	18	&	&	CCONJ
ajis02-2391	487	19	tan	tan	PROPN
ajis02-2391	487	20	2021	2021	NUM
ajis02-2391	487	21	,	,	PUNCT
ajis02-2391	487	22	vol	vol	NOUN
ajis02-2391	487	23	25	25	NUM
ajis02-2391	487	24	,	,	PUNCT
ajis02-2391	487	25	research	research	NOUN
ajis02-2391	487	26	article	article	NOUN
ajis02-2391	487	27	post	post	ADJ
ajis02-2391	487	28	-	-	ADJ
ajis02-2391	487	29	adoptive	adoptive	ADJ
ajis02-2391	487	30	change	change	NOUN
ajis02-2391	487	31	of	of	ADP
ajis02-2391	487	32	enterprise	enterprise	NOUN
ajis02-2391	487	33	system	system	NOUN
ajis02-2391	487	34	implementations	implementation	NOUN
ajis02-2391	487	35	21	21	NUM
ajis02-2391	487	36	system	system	NOUN
ajis02-2391	487	37	research	research	NOUN
ajis02-2391	487	38	in	in	ADP
ajis02-2391	487	39	the	the	DET
ajis02-2391	487	40	context	context	NOUN
ajis02-2391	487	41	of	of	ADP
ajis02-2391	487	42	the	the	DET
ajis02-2391	487	43	crm	crm	NOUN
ajis02-2391	487	44	system	system	NOUN
ajis02-2391	487	45	by	by	ADP
ajis02-2391	487	46	developing	develop	VERB
ajis02-2391	487	47	an	an	DET
ajis02-2391	487	48	understanding	understanding	NOUN
ajis02-2391	487	49	of	of	ADP
ajis02-2391	487	50	both	both	DET
ajis02-2391	487	51	individual	individual	ADJ
ajis02-2391	487	52	work	work	NOUN
ajis02-2391	487	53	practices	practice	NOUN
ajis02-2391	487	54	and	and	CCONJ
ajis02-2391	487	55	organisational	organisational	ADJ
ajis02-2391	487	56	change	change	NOUN
ajis02-2391	487	57	in	in	ADP
ajis02-2391	487	58	the	the	DET
ajis02-2391	487	59	post	post	ADJ
ajis02-2391	487	60	-	-	ADJ
ajis02-2391	487	61	adoption	adoption	ADJ
ajis02-2391	487	62	stage	stage	NOUN
ajis02-2391	487	63	of	of	ADP
ajis02-2391	487	64	es	es	PRON
ajis02-2391	487	65	implementation	implementation	NOUN
ajis02-2391	487	66	.	.	PUNCT
ajis02-2391	488	1	for	for	ADP
ajis02-2391	488	2	instance	instance	NOUN
ajis02-2391	488	3	,	,	PUNCT
ajis02-2391	488	4	the	the	DET
ajis02-2391	488	5	findings	finding	NOUN
ajis02-2391	488	6	showed	show	VERB
ajis02-2391	488	7	that	that	SCONJ
ajis02-2391	488	8	in	in	ADP
ajis02-2391	488	9	bi	bi	NOUN
ajis02-2391	488	10	,	,	PUNCT
ajis02-2391	488	11	the	the	DET
ajis02-2391	488	12	critical	critical	ADJ
ajis02-2391	488	13	event	event	NOUN
ajis02-2391	488	14	of	of	ADP
ajis02-2391	488	15	the	the	DET
ajis02-2391	488	16	new	new	ADJ
ajis02-2391	488	17	requirement	requirement	NOUN
ajis02-2391	488	18	to	to	AUX
ajis02-2391	488	19	input	input	VERB
ajis02-2391	488	20	customer	customer	NOUN
ajis02-2391	488	21	information	information	NOUN
ajis02-2391	488	22	into	into	ADP
ajis02-2391	488	23	the	the	DET
ajis02-2391	488	24	system	system	NOUN
ajis02-2391	488	25	generated	generate	VERB
ajis02-2391	488	26	a	a	DET
ajis02-2391	488	27	gap	gap	NOUN
ajis02-2391	488	28	between	between	ADP
ajis02-2391	488	29	taskstructure	taskstructure	NOUN
ajis02-2391	488	30	components	component	NOUN
ajis02-2391	488	31	.	.	PUNCT
ajis02-2391	489	1	a	a	DET
ajis02-2391	489	2	number	number	NOUN
ajis02-2391	489	3	of	of	ADP
ajis02-2391	489	4	staff	staff	NOUN
ajis02-2391	489	5	were	be	AUX
ajis02-2391	489	6	unable	unable	ADJ
ajis02-2391	489	7	to	to	PART
ajis02-2391	489	8	complete	complete	VERB
ajis02-2391	489	9	their	their	PRON
ajis02-2391	489	10	tasks	task	NOUN
ajis02-2391	489	11	at	at	ADP
ajis02-2391	489	12	the	the	DET
ajis02-2391	489	13	initial	initial	ADJ
ajis02-2391	489	14	stage	stage	NOUN
ajis02-2391	489	15	of	of	ADP
ajis02-2391	489	16	post	post	ADJ
ajis02-2391	489	17	-	-	ADJ
ajis02-2391	489	18	adoption	adoption	ADJ
ajis02-2391	489	19	(	(	PUNCT
ajis02-2391	489	20	gap	gap	NOUN
ajis02-2391	489	21	)	)	PUNCT
ajis02-2391	489	22	,	,	PUNCT
ajis02-2391	489	23	which	which	PRON
ajis02-2391	489	24	led	lead	VERB
ajis02-2391	489	25	to	to	ADP
ajis02-2391	489	26	an	an	DET
ajis02-2391	489	27	increase	increase	NOUN
ajis02-2391	489	28	in	in	ADP
ajis02-2391	489	29	abandoned	abandon	VERB
ajis02-2391	489	30	calls	call	NOUN
ajis02-2391	489	31	and	and	CCONJ
ajis02-2391	489	32	a	a	DET
ajis02-2391	489	33	negative	negative	ADJ
ajis02-2391	489	34	impact	impact	NOUN
ajis02-2391	489	35	on	on	ADP
ajis02-2391	489	36	work	work	NOUN
ajis02-2391	489	37	performance	performance	NOUN
ajis02-2391	489	38	(	(	PUNCT
ajis02-2391	489	39	outcome	outcome	NOUN
ajis02-2391	489	40	)	)	PUNCT
ajis02-2391	489	41	.	.	PUNCT
ajis02-2391	490	1	the	the	DET
ajis02-2391	490	2	result	result	NOUN
ajis02-2391	490	3	showed	show	VERB
ajis02-2391	490	4	that	that	SCONJ
ajis02-2391	490	5	changes	change	NOUN
ajis02-2391	490	6	at	at	ADP
ajis02-2391	490	7	the	the	DET
ajis02-2391	490	8	individual	individual	ADJ
ajis02-2391	490	9	and	and	CCONJ
ajis02-2391	490	10	organisational	organisational	ADJ
ajis02-2391	490	11	levels	level	NOUN
ajis02-2391	490	12	were	be	AUX
ajis02-2391	490	13	interrelated	interrelate	VERB
ajis02-2391	490	14	and	and	CCONJ
ajis02-2391	490	15	need	need	VERB
ajis02-2391	490	16	to	to	PART
ajis02-2391	490	17	be	be	AUX
ajis02-2391	490	18	considered	consider	VERB
ajis02-2391	490	19	in	in	ADP
ajis02-2391	490	20	theorising	theorise	VERB
ajis02-2391	490	21	change	change	NOUN
ajis02-2391	490	22	following	follow	VERB
ajis02-2391	490	23	is	be	AUX
ajis02-2391	490	24	implementation	implementation	NOUN
ajis02-2391	490	25	.	.	PUNCT
ajis02-2391	491	1	5.2	5.2	NUM
ajis02-2391	491	2	conclusion	conclusion	NOUN
ajis02-2391	491	3	5.2.1	5.2.1	NUM
ajis02-2391	491	4	theoretical	theoretical	ADJ
ajis02-2391	491	5	and	and	CCONJ
ajis02-2391	491	6	practical	practical	ADJ
ajis02-2391	491	7	contributions	contribution	NOUN
ajis02-2391	491	8	in	in	ADP
ajis02-2391	491	9	terms	term	NOUN
ajis02-2391	491	10	of	of	ADP
ajis02-2391	491	11	the	the	DET
ajis02-2391	491	12	theoretical	theoretical	ADJ
ajis02-2391	491	13	contribution	contribution	NOUN
ajis02-2391	491	14	,	,	PUNCT
ajis02-2391	491	15	this	this	DET
ajis02-2391	491	16	study	study	NOUN
ajis02-2391	491	17	used	use	VERB
ajis02-2391	491	18	a	a	DET
ajis02-2391	491	19	socio	socio	NOUN
ajis02-2391	491	20	-	-	PUNCT
ajis02-2391	491	21	technical	technical	ADJ
ajis02-2391	491	22	perspective	perspective	NOUN
ajis02-2391	491	23	as	as	ADP
ajis02-2391	491	24	a	a	DET
ajis02-2391	491	25	lens	lens	NOUN
ajis02-2391	491	26	to	to	PART
ajis02-2391	491	27	study	study	VERB
ajis02-2391	491	28	the	the	DET
ajis02-2391	491	29	socio	socio	NOUN
ajis02-2391	491	30	-	-	PUNCT
ajis02-2391	491	31	technical	technical	ADJ
ajis02-2391	491	32	changes	change	NOUN
ajis02-2391	491	33	related	relate	VERB
ajis02-2391	491	34	to	to	ADP
ajis02-2391	491	35	es	es	NOUN
ajis02-2391	491	36	implementation	implementation	NOUN
ajis02-2391	491	37	.	.	PUNCT
ajis02-2391	492	1	the	the	DET
ajis02-2391	492	2	findings	finding	NOUN
ajis02-2391	492	3	revealed	reveal	VERB
ajis02-2391	492	4	that	that	SCONJ
ajis02-2391	492	5	all	all	DET
ajis02-2391	492	6	four	four	NUM
ajis02-2391	492	7	interacting	interact	VERB
ajis02-2391	492	8	socio	socio	NOUN
ajis02-2391	492	9	-	-	PUNCT
ajis02-2391	492	10	technical	technical	ADJ
ajis02-2391	492	11	components	component	NOUN
ajis02-2391	492	12	experienced	experience	VERB
ajis02-2391	492	13	changes	change	NOUN
ajis02-2391	492	14	after	after	ADP
ajis02-2391	492	15	the	the	DET
ajis02-2391	492	16	introduction	introduction	NOUN
ajis02-2391	492	17	of	of	ADP
ajis02-2391	492	18	an	an	DET
ajis02-2391	492	19	es	es	NOUN
ajis02-2391	492	20	in	in	ADP
ajis02-2391	492	21	an	an	DET
ajis02-2391	492	22	organisation	organisation	NOUN
ajis02-2391	492	23	.	.	PUNCT
ajis02-2391	493	1	additionally	additionally	ADV
ajis02-2391	493	2	,	,	PUNCT
ajis02-2391	493	3	the	the	DET
ajis02-2391	493	4	sequence	sequence	NOUN
ajis02-2391	493	5	of	of	ADP
ajis02-2391	493	6	change	change	NOUN
ajis02-2391	493	7	proposed	propose	VERB
ajis02-2391	493	8	by	by	ADP
ajis02-2391	493	9	lyytinen	lyytinen	PROPN
ajis02-2391	493	10	and	and	CCONJ
ajis02-2391	493	11	newman	newman	PROPN
ajis02-2391	493	12	’s	’s	PART
ajis02-2391	493	13	(	(	PUNCT
ajis02-2391	493	14	2008	2008	NUM
ajis02-2391	493	15	)	)	PUNCT
ajis02-2391	493	16	study	study	NOUN
ajis02-2391	493	17	enabled	enable	VERB
ajis02-2391	493	18	this	this	DET
ajis02-2391	493	19	study	study	NOUN
ajis02-2391	493	20	to	to	PART
ajis02-2391	493	21	identify	identify	VERB
ajis02-2391	493	22	gaps	gap	NOUN
ajis02-2391	493	23	or	or	CCONJ
ajis02-2391	493	24	misalignments	misalignment	NOUN
ajis02-2391	493	25	that	that	PRON
ajis02-2391	493	26	occurred	occur	VERB
ajis02-2391	493	27	during	during	ADP
ajis02-2391	493	28	the	the	DET
ajis02-2391	493	29	es	es	NOUN
ajis02-2391	493	30	implementation	implementation	NOUN
ajis02-2391	493	31	process	process	NOUN
ajis02-2391	493	32	.	.	PUNCT
ajis02-2391	494	1	the	the	DET
ajis02-2391	494	2	mutually	mutually	ADV
ajis02-2391	494	3	changing	change	VERB
ajis02-2391	494	4	components	component	NOUN
ajis02-2391	494	5	could	could	AUX
ajis02-2391	494	6	be	be	AUX
ajis02-2391	494	7	examined	examine	VERB
ajis02-2391	494	8	,	,	PUNCT
ajis02-2391	494	9	while	while	SCONJ
ajis02-2391	494	10	identifying	identify	VERB
ajis02-2391	494	11	critical	critical	ADJ
ajis02-2391	494	12	events	event	NOUN
ajis02-2391	494	13	and	and	CCONJ
ajis02-2391	494	14	gaps	gap	NOUN
ajis02-2391	494	15	.	.	PUNCT
ajis02-2391	495	1	the	the	DET
ajis02-2391	495	2	critical	critical	ADJ
ajis02-2391	495	3	events	event	NOUN
ajis02-2391	495	4	,	,	PUNCT
ajis02-2391	495	5	which	which	PRON
ajis02-2391	495	6	occurred	occur	VERB
ajis02-2391	495	7	during	during	ADP
ajis02-2391	495	8	the	the	DET
ajis02-2391	495	9	change	change	NOUN
ajis02-2391	495	10	process	process	NOUN
ajis02-2391	495	11	,	,	PUNCT
ajis02-2391	495	12	led	lead	VERB
ajis02-2391	495	13	to	to	ADP
ajis02-2391	495	14	the	the	DET
ajis02-2391	495	15	generation	generation	NOUN
ajis02-2391	495	16	of	of	ADP
ajis02-2391	495	17	gaps	gap	NOUN
ajis02-2391	495	18	between	between	ADP
ajis02-2391	495	19	components	component	NOUN
ajis02-2391	495	20	.	.	PUNCT
ajis02-2391	496	1	these	these	DET
ajis02-2391	496	2	gaps	gap	NOUN
ajis02-2391	496	3	led	lead	VERB
ajis02-2391	496	4	to	to	ADP
ajis02-2391	496	5	responses	response	NOUN
ajis02-2391	496	6	in	in	ADP
ajis02-2391	496	7	some	some	DET
ajis02-2391	496	8	organisations	organisation	NOUN
ajis02-2391	496	9	and	and	CCONJ
ajis02-2391	496	10	change	change	VERB
ajis02-2391	496	11	outcomes	outcome	NOUN
ajis02-2391	496	12	that	that	PRON
ajis02-2391	496	13	occurred	occur	VERB
ajis02-2391	496	14	in	in	ADP
ajis02-2391	496	15	the	the	DET
ajis02-2391	496	16	post	post	ADJ
ajis02-2391	496	17	-	-	ADJ
ajis02-2391	496	18	adoption	adoption	ADJ
ajis02-2391	496	19	stage	stage	NOUN
ajis02-2391	496	20	of	of	ADP
ajis02-2391	496	21	crm	crm	NOUN
ajis02-2391	496	22	implementation	implementation	NOUN
ajis02-2391	496	23	.	.	PUNCT
ajis02-2391	497	1	this	this	DET
ajis02-2391	497	2	study	study	NOUN
ajis02-2391	497	3	provides	provide	VERB
ajis02-2391	497	4	a	a	DET
ajis02-2391	497	5	richer	rich	ADJ
ajis02-2391	497	6	vocabulary	vocabulary	NOUN
ajis02-2391	497	7	for	for	ADP
ajis02-2391	497	8	a	a	DET
ajis02-2391	497	9	process	process	NOUN
ajis02-2391	497	10	of	of	ADP
ajis02-2391	497	11	change	change	NOUN
ajis02-2391	497	12	by	by	ADP
ajis02-2391	497	13	revealing	reveal	VERB
ajis02-2391	497	14	consequences	consequence	NOUN
ajis02-2391	497	15	relating	relate	VERB
ajis02-2391	497	16	to	to	ADP
ajis02-2391	497	17	the	the	DET
ajis02-2391	497	18	generation	generation	NOUN
ajis02-2391	497	19	of	of	ADP
ajis02-2391	497	20	gaps	gap	NOUN
ajis02-2391	497	21	between	between	ADP
ajis02-2391	497	22	the	the	DET
ajis02-2391	497	23	socio	socio	NOUN
ajis02-2391	497	24	-	-	PUNCT
ajis02-2391	497	25	technical	technical	ADJ
ajis02-2391	497	26	components	component	NOUN
ajis02-2391	497	27	.	.	PUNCT
ajis02-2391	498	1	in	in	ADP
ajis02-2391	498	2	terms	term	NOUN
ajis02-2391	498	3	of	of	ADP
ajis02-2391	498	4	practical	practical	ADJ
ajis02-2391	498	5	contributions	contribution	NOUN
ajis02-2391	498	6	,	,	PUNCT
ajis02-2391	498	7	the	the	DET
ajis02-2391	498	8	findings	finding	NOUN
ajis02-2391	498	9	offer	offer	VERB
ajis02-2391	498	10	strong	strong	ADJ
ajis02-2391	498	11	evidence	evidence	NOUN
ajis02-2391	498	12	that	that	SCONJ
ajis02-2391	498	13	organisations	organisation	NOUN
ajis02-2391	498	14	should	should	AUX
ajis02-2391	498	15	take	take	VERB
ajis02-2391	498	16	a	a	DET
ajis02-2391	498	17	proactive	proactive	ADJ
ajis02-2391	498	18	approach	approach	NOUN
ajis02-2391	498	19	by	by	ADP
ajis02-2391	498	20	preparing	prepare	VERB
ajis02-2391	498	21	appropriate	appropriate	ADJ
ajis02-2391	498	22	resources	resource	NOUN
ajis02-2391	498	23	and	and	CCONJ
ajis02-2391	498	24	support	support	NOUN
ajis02-2391	498	25	for	for	ADP
ajis02-2391	498	26	successful	successful	ADJ
ajis02-2391	498	27	es	es	NOUN
ajis02-2391	498	28	implementation	implementation	NOUN
ajis02-2391	498	29	.	.	PUNCT
ajis02-2391	499	1	in	in	ADP
ajis02-2391	499	2	particular	particular	ADJ
ajis02-2391	499	3	,	,	PUNCT
ajis02-2391	499	4	organisations	organisation	NOUN
ajis02-2391	499	5	should	should	AUX
ajis02-2391	499	6	be	be	AUX
ajis02-2391	499	7	aware	aware	ADJ
ajis02-2391	499	8	of	of	ADP
ajis02-2391	499	9	unanticipated	unanticipated	ADJ
ajis02-2391	499	10	events	event	NOUN
ajis02-2391	499	11	and	and	CCONJ
ajis02-2391	499	12	unintended	unintended	ADJ
ajis02-2391	499	13	outcomes	outcome	NOUN
ajis02-2391	499	14	that	that	PRON
ajis02-2391	499	15	may	may	AUX
ajis02-2391	499	16	occur	occur	VERB
ajis02-2391	499	17	during	during	ADP
ajis02-2391	499	18	the	the	DET
ajis02-2391	499	19	change	change	NOUN
ajis02-2391	499	20	process	process	NOUN
ajis02-2391	499	21	.	.	PUNCT
ajis02-2391	500	1	since	since	SCONJ
ajis02-2391	500	2	these	these	DET
ajis02-2391	500	3	events	event	NOUN
ajis02-2391	500	4	,	,	PUNCT
ajis02-2391	500	5	as	as	ADV
ajis02-2391	500	6	well	well	ADV
ajis02-2391	500	7	as	as	ADP
ajis02-2391	500	8	responses	response	NOUN
ajis02-2391	500	9	and	and	CCONJ
ajis02-2391	500	10	outcomes	outcome	NOUN
ajis02-2391	500	11	,	,	PUNCT
ajis02-2391	500	12	can	can	AUX
ajis02-2391	500	13	not	not	PART
ajis02-2391	500	14	be	be	AUX
ajis02-2391	500	15	predicted	predict	VERB
ajis02-2391	500	16	in	in	ADP
ajis02-2391	500	17	advance	advance	NOUN
ajis02-2391	500	18	,	,	PUNCT
ajis02-2391	500	19	they	they	PRON
ajis02-2391	500	20	may	may	AUX
ajis02-2391	500	21	require	require	VERB
ajis02-2391	500	22	spontaneous	spontaneous	ADJ
ajis02-2391	500	23	interventions	intervention	NOUN
ajis02-2391	500	24	as	as	SCONJ
ajis02-2391	500	25	they	they	PRON
ajis02-2391	500	26	arise	arise	VERB
ajis02-2391	500	27	to	to	PART
ajis02-2391	500	28	increase	increase	VERB
ajis02-2391	500	29	user	user	NOUN
ajis02-2391	500	30	acceptance	acceptance	NOUN
ajis02-2391	500	31	and	and	CCONJ
ajis02-2391	500	32	to	to	PART
ajis02-2391	500	33	realise	realise	VERB
ajis02-2391	500	34	the	the	DET
ajis02-2391	500	35	benefits	benefit	NOUN
ajis02-2391	500	36	from	from	ADP
ajis02-2391	500	37	es	es	ADP
ajis02-2391	500	38	implementation	implementation	NOUN
ajis02-2391	500	39	.	.	PUNCT
ajis02-2391	501	1	5.2.2	5.2.2	NUM
ajis02-2391	501	2	limitations	limitation	NOUN
ajis02-2391	501	3	of	of	ADP
ajis02-2391	501	4	the	the	DET
ajis02-2391	501	5	study	study	NOUN
ajis02-2391	501	6	the	the	DET
ajis02-2391	501	7	study	study	NOUN
ajis02-2391	501	8	also	also	ADV
ajis02-2391	501	9	has	have	VERB
ajis02-2391	501	10	limitations	limitation	NOUN
ajis02-2391	501	11	that	that	PRON
ajis02-2391	501	12	should	should	AUX
ajis02-2391	501	13	be	be	AUX
ajis02-2391	501	14	acknowledged	acknowledge	VERB
ajis02-2391	501	15	.	.	PUNCT
ajis02-2391	502	1	firstly	firstly	ADV
ajis02-2391	502	2	,	,	PUNCT
ajis02-2391	502	3	at	at	ADP
ajis02-2391	502	4	the	the	DET
ajis02-2391	502	5	time	time	NOUN
ajis02-2391	502	6	of	of	ADP
ajis02-2391	502	7	the	the	DET
ajis02-2391	502	8	interview	interview	NOUN
ajis02-2391	502	9	sessions	session	NOUN
ajis02-2391	502	10	,	,	PUNCT
ajis02-2391	502	11	participants	participant	NOUN
ajis02-2391	502	12	had	have	AUX
ajis02-2391	502	13	been	be	AUX
ajis02-2391	502	14	going	go	VERB
ajis02-2391	502	15	through	through	ADP
ajis02-2391	502	16	the	the	DET
ajis02-2391	502	17	change	change	NOUN
ajis02-2391	502	18	process	process	NOUN
ajis02-2391	502	19	relating	relate	VERB
ajis02-2391	502	20	to	to	ADP
ajis02-2391	502	21	the	the	DET
ajis02-2391	502	22	crm	crm	NOUN
ajis02-2391	502	23	system	system	NOUN
ajis02-2391	502	24	for	for	ADP
ajis02-2391	502	25	at	at	ADV
ajis02-2391	502	26	least	least	ADV
ajis02-2391	502	27	one	one	NUM
ajis02-2391	502	28	year	year	NOUN
ajis02-2391	502	29	or	or	CCONJ
ajis02-2391	502	30	more	more	ADJ
ajis02-2391	502	31	.	.	PUNCT
ajis02-2391	503	1	it	it	PRON
ajis02-2391	503	2	is	be	AUX
ajis02-2391	503	3	not	not	PART
ajis02-2391	503	4	possible	possible	ADJ
ajis02-2391	503	5	to	to	PART
ajis02-2391	503	6	perfectly	perfectly	ADV
ajis02-2391	503	7	capture	capture	VERB
ajis02-2391	503	8	every	every	DET
ajis02-2391	503	9	moment	moment	NOUN
ajis02-2391	503	10	of	of	ADP
ajis02-2391	503	11	the	the	DET
ajis02-2391	503	12	change	change	NOUN
ajis02-2391	503	13	process	process	NOUN
ajis02-2391	503	14	because	because	SCONJ
ajis02-2391	503	15	the	the	DET
ajis02-2391	503	16	change	change	NOUN
ajis02-2391	503	17	process	process	NOUN
ajis02-2391	503	18	is	be	AUX
ajis02-2391	503	19	both	both	PRON
ajis02-2391	503	20	complex	complex	ADJ
ajis02-2391	503	21	and	and	CCONJ
ajis02-2391	503	22	long	long	ADJ
ajis02-2391	503	23	.	.	PUNCT
ajis02-2391	504	1	the	the	DET
ajis02-2391	504	2	retrospective	retrospective	ADJ
ajis02-2391	504	3	nature	nature	NOUN
ajis02-2391	504	4	of	of	ADP
ajis02-2391	504	5	this	this	DET
ajis02-2391	504	6	research	research	NOUN
ajis02-2391	504	7	may	may	AUX
ajis02-2391	504	8	affect	affect	VERB
ajis02-2391	504	9	the	the	DET
ajis02-2391	504	10	way	way	NOUN
ajis02-2391	504	11	participants	participant	NOUN
ajis02-2391	504	12	recalled	recall	VERB
ajis02-2391	504	13	their	their	PRON
ajis02-2391	504	14	entire	entire	ADJ
ajis02-2391	504	15	change	change	NOUN
ajis02-2391	504	16	process	process	NOUN
ajis02-2391	504	17	.	.	PUNCT
ajis02-2391	505	1	to	to	PART
ajis02-2391	505	2	minimise	minimise	VERB
ajis02-2391	505	3	the	the	DET
ajis02-2391	505	4	retrospective	retrospective	ADJ
ajis02-2391	505	5	nature	nature	NOUN
ajis02-2391	505	6	of	of	ADP
ajis02-2391	505	7	the	the	DET
ajis02-2391	505	8	study	study	NOUN
ajis02-2391	505	9	,	,	PUNCT
ajis02-2391	505	10	we	we	PRON
ajis02-2391	505	11	asked	ask	VERB
ajis02-2391	505	12	additional	additional	ADJ
ajis02-2391	505	13	questions	question	NOUN
ajis02-2391	505	14	to	to	PART
ajis02-2391	505	15	allow	allow	VERB
ajis02-2391	505	16	participants	participant	NOUN
ajis02-2391	505	17	to	to	PART
ajis02-2391	505	18	recall	recall	VERB
ajis02-2391	505	19	circumstances	circumstance	NOUN
ajis02-2391	505	20	in	in	ADP
ajis02-2391	505	21	the	the	DET
ajis02-2391	505	22	past	past	NOUN
ajis02-2391	505	23	and	and	CCONJ
ajis02-2391	505	24	to	to	PART
ajis02-2391	505	25	elaborate	elaborate	VERB
ajis02-2391	505	26	and	and	CCONJ
ajis02-2391	505	27	confirm	confirm	VERB
ajis02-2391	505	28	their	their	PRON
ajis02-2391	505	29	answers	answer	NOUN
ajis02-2391	505	30	(	(	PUNCT
ajis02-2391	505	31	huber	huber	PROPN
ajis02-2391	505	32	&	&	CCONJ
ajis02-2391	505	33	power	power	PROPN
ajis02-2391	505	34	,	,	PUNCT
ajis02-2391	505	35	1985	1985	NUM
ajis02-2391	505	36	)	)	PUNCT
ajis02-2391	505	37	.	.	PUNCT
ajis02-2391	506	1	secondly	secondly	ADV
ajis02-2391	506	2	,	,	PUNCT
ajis02-2391	506	3	research	research	NOUN
ajis02-2391	506	4	findings	finding	NOUN
ajis02-2391	506	5	generated	generate	VERB
ajis02-2391	506	6	in	in	ADP
ajis02-2391	506	7	qualitative	qualitative	ADJ
ajis02-2391	506	8	research	research	NOUN
ajis02-2391	506	9	are	be	AUX
ajis02-2391	506	10	difficult	difficult	ADJ
ajis02-2391	506	11	to	to	PART
ajis02-2391	506	12	generalise	generalise	VERB
ajis02-2391	506	13	because	because	SCONJ
ajis02-2391	506	14	the	the	DET
ajis02-2391	506	15	findings	finding	NOUN
ajis02-2391	506	16	are	be	AUX
ajis02-2391	506	17	strongly	strongly	ADV
ajis02-2391	506	18	impacted	impact	VERB
ajis02-2391	506	19	by	by	ADP
ajis02-2391	506	20	individuals	individual	NOUN
ajis02-2391	506	21	’	’	PART
ajis02-2391	506	22	perspectives	perspective	NOUN
ajis02-2391	506	23	and	and	CCONJ
ajis02-2391	506	24	values	value	NOUN
ajis02-2391	506	25	(	(	PUNCT
ajis02-2391	506	26	lewis	lewis	PROPN
ajis02-2391	506	27	&	&	CCONJ
ajis02-2391	506	28	ritchie	ritchie	PROPN
ajis02-2391	506	29	,	,	PUNCT
ajis02-2391	506	30	2003	2003	NUM
ajis02-2391	506	31	)	)	PUNCT
ajis02-2391	506	32	.	.	PUNCT
ajis02-2391	507	1	to	to	PART
ajis02-2391	507	2	enhance	enhance	VERB
ajis02-2391	507	3	the	the	DET
ajis02-2391	507	4	generalisability	generalisability	NOUN
ajis02-2391	507	5	of	of	ADP
ajis02-2391	507	6	the	the	DET
ajis02-2391	507	7	findings	finding	NOUN
ajis02-2391	507	8	of	of	ADP
ajis02-2391	507	9	this	this	DET
ajis02-2391	507	10	study	study	NOUN
ajis02-2391	507	11	,	,	PUNCT
ajis02-2391	507	12	multiple	multiple	ADJ
ajis02-2391	507	13	cases	case	NOUN
ajis02-2391	507	14	and	and	CCONJ
ajis02-2391	507	15	cross	cross	ADJ
ajis02-2391	507	16	-	-	NOUN
ajis02-2391	507	17	case	case	NOUN
ajis02-2391	507	18	analysis	analysis	NOUN
ajis02-2391	507	19	were	be	AUX
ajis02-2391	507	20	employed	employ	VERB
ajis02-2391	507	21	to	to	PART
ajis02-2391	507	22	assess	assess	VERB
ajis02-2391	507	23	similarities	similarity	NOUN
ajis02-2391	507	24	and	and	CCONJ
ajis02-2391	507	25	differences	difference	NOUN
ajis02-2391	507	26	in	in	ADP
ajis02-2391	507	27	results	result	NOUN
ajis02-2391	507	28	across	across	ADP
ajis02-2391	507	29	three	three	NUM
ajis02-2391	507	30	cases	case	NOUN
ajis02-2391	507	31	and	and	CCONJ
ajis02-2391	507	32	to	to	PART
ajis02-2391	507	33	strengthen	strengthen	VERB
ajis02-2391	507	34	the	the	DET
ajis02-2391	507	35	findings	finding	NOUN
ajis02-2391	507	36	.	.	PUNCT
ajis02-2391	508	1	australasian	australasian	ADJ
ajis02-2391	508	2	journal	journal	NOUN
ajis02-2391	508	3	of	of	ADP
ajis02-2391	508	4	information	information	NOUN
ajis02-2391	508	5	systems	system	NOUN
ajis02-2391	508	6	techakriengkrai	techakriengkrai	VERB
ajis02-2391	508	7	,	,	PUNCT
ajis02-2391	508	8	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	508	9	&	&	CCONJ
ajis02-2391	508	10	tan	tan	PROPN
ajis02-2391	508	11	2021	2021	NUM
ajis02-2391	508	12	,	,	PUNCT
ajis02-2391	508	13	vol	vol	NOUN
ajis02-2391	508	14	25	25	NUM
ajis02-2391	508	15	,	,	PUNCT
ajis02-2391	508	16	research	research	NOUN
ajis02-2391	508	17	article	article	NOUN
ajis02-2391	508	18	post	post	ADJ
ajis02-2391	508	19	-	-	ADJ
ajis02-2391	508	20	adoptive	adoptive	ADJ
ajis02-2391	508	21	change	change	NOUN
ajis02-2391	508	22	of	of	ADP
ajis02-2391	508	23	enterprise	enterprise	NOUN
ajis02-2391	508	24	system	system	NOUN
ajis02-2391	508	25	implementations	implementation	NOUN
ajis02-2391	508	26	22	22	NUM
ajis02-2391	508	27	5.2.3	5.2.3	NUM
ajis02-2391	508	28	future	future	ADJ
ajis02-2391	508	29	research	research	NOUN
ajis02-2391	508	30	an	an	DET
ajis02-2391	508	31	aspect	aspect	NOUN
ajis02-2391	508	32	that	that	PRON
ajis02-2391	508	33	needs	need	VERB
ajis02-2391	508	34	further	further	ADJ
ajis02-2391	508	35	examination	examination	NOUN
ajis02-2391	508	36	relates	relate	VERB
ajis02-2391	508	37	to	to	ADP
ajis02-2391	508	38	the	the	DET
ajis02-2391	508	39	outcomes	outcome	NOUN
ajis02-2391	508	40	of	of	ADP
ajis02-2391	508	41	es	es	ADP
ajis02-2391	508	42	usage	usage	NOUN
ajis02-2391	508	43	.	.	PUNCT
ajis02-2391	509	1	even	even	ADV
ajis02-2391	509	2	though	though	SCONJ
ajis02-2391	509	3	the	the	DET
ajis02-2391	509	4	results	result	NOUN
ajis02-2391	509	5	of	of	ADP
ajis02-2391	509	6	this	this	DET
ajis02-2391	509	7	study	study	NOUN
ajis02-2391	509	8	represent	represent	VERB
ajis02-2391	509	9	the	the	DET
ajis02-2391	509	10	outcomes	outcome	NOUN
ajis02-2391	509	11	of	of	ADP
ajis02-2391	509	12	using	use	VERB
ajis02-2391	509	13	an	an	DET
ajis02-2391	509	14	es	es	NOUN
ajis02-2391	509	15	,	,	PUNCT
ajis02-2391	509	16	the	the	DET
ajis02-2391	509	17	study	study	NOUN
ajis02-2391	509	18	did	do	AUX
ajis02-2391	509	19	not	not	PART
ajis02-2391	509	20	investigate	investigate	VERB
ajis02-2391	509	21	how	how	SCONJ
ajis02-2391	509	22	an	an	DET
ajis02-2391	509	23	es	es	NOUN
ajis02-2391	509	24	shapes	shape	NOUN
ajis02-2391	509	25	organisational	organisational	ADJ
ajis02-2391	509	26	performance	performance	NOUN
ajis02-2391	509	27	.	.	PUNCT
ajis02-2391	510	1	there	there	PRON
ajis02-2391	510	2	is	be	VERB
ajis02-2391	510	3	a	a	DET
ajis02-2391	510	4	need	need	NOUN
ajis02-2391	510	5	for	for	ADP
ajis02-2391	510	6	further	further	ADJ
ajis02-2391	510	7	research	research	NOUN
ajis02-2391	510	8	on	on	ADP
ajis02-2391	510	9	how	how	SCONJ
ajis02-2391	510	10	organisations	organisation	NOUN
ajis02-2391	510	11	can	can	AUX
ajis02-2391	510	12	improve	improve	VERB
ajis02-2391	510	13	their	their	PRON
ajis02-2391	510	14	performance	performance	NOUN
ajis02-2391	510	15	associated	associate	VERB
ajis02-2391	510	16	with	with	ADP
ajis02-2391	510	17	es	es	NOUN
ajis02-2391	510	18	implementation	implementation	NOUN
ajis02-2391	510	19	.	.	PUNCT
ajis02-2391	511	1	this	this	DET
ajis02-2391	511	2	study	study	NOUN
ajis02-2391	511	3	focused	focus	VERB
ajis02-2391	511	4	on	on	ADP
ajis02-2391	511	5	different	different	ADJ
ajis02-2391	511	6	organisational	organisational	ADJ
ajis02-2391	511	7	contexts	context	NOUN
ajis02-2391	511	8	from	from	ADP
ajis02-2391	511	9	three	three	NUM
ajis02-2391	511	10	different	different	ADJ
ajis02-2391	511	11	types	type	NOUN
ajis02-2391	511	12	of	of	ADP
ajis02-2391	511	13	business	business	NOUN
ajis02-2391	511	14	to	to	PART
ajis02-2391	511	15	reveal	reveal	VERB
ajis02-2391	511	16	similarities	similarity	NOUN
ajis02-2391	511	17	and	and	CCONJ
ajis02-2391	511	18	differences	difference	NOUN
ajis02-2391	511	19	regarding	regard	VERB
ajis02-2391	511	20	organisational	organisational	ADJ
ajis02-2391	511	21	change	change	NOUN
ajis02-2391	511	22	after	after	ADP
ajis02-2391	511	23	crm	crm	PROPN
ajis02-2391	511	24	implementation	implementation	NOUN
ajis02-2391	511	25	,	,	PUNCT
ajis02-2391	511	26	rather	rather	ADV
ajis02-2391	511	27	than	than	ADP
ajis02-2391	511	28	focusing	focus	VERB
ajis02-2391	511	29	on	on	ADP
ajis02-2391	511	30	national	national	ADJ
ajis02-2391	511	31	and	and	CCONJ
ajis02-2391	511	32	organisational	organisational	ADJ
ajis02-2391	511	33	cultural	cultural	ADJ
ajis02-2391	511	34	contexts	contexts	NOUN
ajis02-2391	511	35	.	.	PUNCT
ajis02-2391	512	1	future	future	ADJ
ajis02-2391	512	2	research	research	NOUN
ajis02-2391	512	3	could	could	AUX
ajis02-2391	512	4	expand	expand	VERB
ajis02-2391	512	5	this	this	DET
ajis02-2391	512	6	study	study	NOUN
ajis02-2391	512	7	to	to	PART
ajis02-2391	512	8	consider	consider	VERB
ajis02-2391	512	9	the	the	DET
ajis02-2391	512	10	influence	influence	NOUN
ajis02-2391	512	11	of	of	ADP
ajis02-2391	512	12	culture	culture	NOUN
ajis02-2391	512	13	on	on	ADP
ajis02-2391	512	14	organisational	organisational	ADJ
ajis02-2391	512	15	change	change	NOUN
ajis02-2391	512	16	.	.	PUNCT
ajis02-2391	513	1	this	this	DET
ajis02-2391	513	2	study	study	NOUN
ajis02-2391	513	3	was	be	AUX
ajis02-2391	513	4	conducted	conduct	VERB
ajis02-2391	513	5	in	in	ADP
ajis02-2391	513	6	thailand	thailand	PROPN
ajis02-2391	513	7	,	,	PUNCT
ajis02-2391	513	8	and	and	CCONJ
ajis02-2391	513	9	it	it	PRON
ajis02-2391	513	10	is	be	AUX
ajis02-2391	513	11	suggested	suggest	VERB
ajis02-2391	513	12	that	that	SCONJ
ajis02-2391	513	13	the	the	DET
ajis02-2391	513	14	study	study	NOUN
ajis02-2391	513	15	be	be	AUX
ajis02-2391	513	16	replicated	replicate	VERB
ajis02-2391	513	17	in	in	ADP
ajis02-2391	513	18	different	different	ADJ
ajis02-2391	513	19	countries	country	NOUN
ajis02-2391	513	20	in	in	ADP
ajis02-2391	513	21	order	order	NOUN
ajis02-2391	513	22	to	to	PART
ajis02-2391	513	23	investigate	investigate	VERB
ajis02-2391	513	24	other	other	ADJ
ajis02-2391	513	25	cultures	culture	NOUN
ajis02-2391	513	26	.	.	PUNCT
ajis02-2391	514	1	future	future	ADJ
ajis02-2391	514	2	research	research	NOUN
ajis02-2391	514	3	could	could	AUX
ajis02-2391	514	4	expand	expand	VERB
ajis02-2391	514	5	this	this	DET
ajis02-2391	514	6	study	study	NOUN
ajis02-2391	514	7	to	to	PART
ajis02-2391	514	8	examine	examine	VERB
ajis02-2391	514	9	the	the	DET
ajis02-2391	514	10	cross	cross	ADJ
ajis02-2391	514	11	-	-	ADJ
ajis02-2391	514	12	country	country	ADJ
ajis02-2391	514	13	context	context	NOUN
ajis02-2391	514	14	in	in	ADP
ajis02-2391	514	15	order	order	NOUN
ajis02-2391	514	16	to	to	PART
ajis02-2391	514	17	deepen	deepen	VERB
ajis02-2391	514	18	the	the	DET
ajis02-2391	514	19	understanding	understanding	NOUN
ajis02-2391	514	20	of	of	ADP
ajis02-2391	514	21	different	different	ADJ
ajis02-2391	514	22	cultural	cultural	ADJ
ajis02-2391	514	23	backgrounds	background	NOUN
ajis02-2391	514	24	.	.	PUNCT
ajis02-2391	515	1	finally	finally	ADV
ajis02-2391	515	2	,	,	PUNCT
ajis02-2391	515	3	this	this	DET
ajis02-2391	515	4	research	research	NOUN
ajis02-2391	515	5	studied	study	VERB
ajis02-2391	515	6	es	es	ADP
ajis02-2391	515	7	implementation	implementation	NOUN
ajis02-2391	515	8	in	in	ADP
ajis02-2391	515	9	the	the	DET
ajis02-2391	515	10	context	context	NOUN
ajis02-2391	515	11	of	of	ADP
ajis02-2391	515	12	the	the	DET
ajis02-2391	515	13	crm	crm	NOUN
ajis02-2391	515	14	system	system	NOUN
ajis02-2391	515	15	.	.	PUNCT
ajis02-2391	516	1	future	future	ADJ
ajis02-2391	516	2	research	research	NOUN
ajis02-2391	516	3	could	could	AUX
ajis02-2391	516	4	use	use	VERB
ajis02-2391	516	5	this	this	DET
ajis02-2391	516	6	study	study	NOUN
ajis02-2391	516	7	and	and	CCONJ
ajis02-2391	516	8	apply	apply	VERB
ajis02-2391	516	9	it	it	PRON
ajis02-2391	516	10	to	to	ADP
ajis02-2391	516	11	other	other	ADJ
ajis02-2391	516	12	es	es	X
ajis02-2391	516	13	contexts	context	NOUN
ajis02-2391	516	14	to	to	PART
ajis02-2391	516	15	examine	examine	VERB
ajis02-2391	516	16	the	the	DET
ajis02-2391	516	17	change	change	NOUN
ajis02-2391	516	18	process	process	NOUN
ajis02-2391	516	19	in	in	ADP
ajis02-2391	516	20	the	the	DET
ajis02-2391	516	21	post	post	ADJ
ajis02-2391	516	22	-	-	ADJ
ajis02-2391	516	23	adoption	adoption	ADJ
ajis02-2391	516	24	stage	stage	NOUN
ajis02-2391	516	25	.	.	PUNCT
ajis02-2391	517	1	references	reference	NOUN
ajis02-2391	517	2	aburub	aburub	PROPN
ajis02-2391	517	3	,	,	PUNCT
ajis02-2391	517	4	f.	f.	PROPN
ajis02-2391	517	5	(	(	PUNCT
ajis02-2391	517	6	2015	2015	NUM
ajis02-2391	517	7	)	)	PUNCT
ajis02-2391	517	8	.	.	PUNCT
ajis02-2391	518	1	impact	impact	NOUN
ajis02-2391	518	2	of	of	ADP
ajis02-2391	518	3	erp	erp	PROPN
ajis02-2391	518	4	systems	system	NOUN
ajis02-2391	518	5	usage	usage	NOUN
ajis02-2391	518	6	on	on	ADP
ajis02-2391	518	7	organizational	organizational	ADJ
ajis02-2391	518	8	agility	agility	NOUN
ajis02-2391	518	9	.	.	PUNCT
ajis02-2391	519	1	information	information	NOUN
ajis02-2391	519	2	technology	technology	PROPN
ajis02-2391	519	3	&	&	CCONJ
ajis02-2391	519	4	people	people	NOUN
ajis02-2391	519	5	,	,	PUNCT
ajis02-2391	519	6	28(3	28(3	NUM
ajis02-2391	519	7	)	)	PUNCT
ajis02-2391	519	8	,	,	PUNCT
ajis02-2391	519	9	570	570	NUM
ajis02-2391	519	10	-	-	SYM
ajis02-2391	519	11	588	588	NUM
ajis02-2391	519	12	.	.	PUNCT
ajis02-2391	520	1	doi:10.1108	doi:10.1108	PROPN
ajis02-2391	520	2	/	/	SYM
ajis02-2391	520	3	itp-06	itp-06	NOUN
ajis02-2391	520	4	-	-	SYM
ajis02-2391	520	5	2014	2014	NUM
ajis02-2391	520	6	-	-	PUNCT
ajis02-2391	520	7	0124	0124	NUM
ajis02-2391	520	8	alvesson	alvesson	NOUN
ajis02-2391	520	9	,	,	PUNCT
ajis02-2391	520	10	m.	m.	NOUN
ajis02-2391	520	11	(	(	PUNCT
ajis02-2391	520	12	1995	1995	NUM
ajis02-2391	520	13	)	)	PUNCT
ajis02-2391	520	14	.	.	PUNCT
ajis02-2391	521	1	management	management	NOUN
ajis02-2391	521	2	of	of	ADP
ajis02-2391	521	3	knowledge	knowledge	NOUN
ajis02-2391	521	4	-	-	PUNCT
ajis02-2391	521	5	intensive	intensive	ADJ
ajis02-2391	521	6	companies	company	NOUN
ajis02-2391	521	7	.	.	PUNCT
ajis02-2391	522	1	new	new	PROPN
ajis02-2391	522	2	york	york	PROPN
ajis02-2391	522	3	,	,	PUNCT
ajis02-2391	522	4	nj	nj	PROPN
ajis02-2391	522	5	:	:	PUNCT
ajis02-2391	522	6	walter	walter	PROPN
ajis02-2391	522	7	de	de	PROPN
ajis02-2391	522	8	gruyter	gruyter	PROPN
ajis02-2391	522	9	awasthi	awasthi	NOUN
ajis02-2391	522	10	,	,	PUNCT
ajis02-2391	522	11	p.	p.	NOUN
ajis02-2391	522	12	,	,	PUNCT
ajis02-2391	522	13	&	&	CCONJ
ajis02-2391	522	14	sangle	sangle	PROPN
ajis02-2391	522	15	,	,	PUNCT
ajis02-2391	522	16	s.	s.	PROPN
ajis02-2391	522	17	p.	p.	PROPN
ajis02-2391	522	18	(	(	PUNCT
ajis02-2391	522	19	2012	2012	NUM
ajis02-2391	522	20	)	)	PUNCT
ajis02-2391	522	21	.	.	PUNCT
ajis02-2391	523	1	adoption	adoption	NOUN
ajis02-2391	523	2	of	of	ADP
ajis02-2391	523	3	crm	crm	PROPN
ajis02-2391	523	4	technology	technology	NOUN
ajis02-2391	523	5	in	in	ADP
ajis02-2391	523	6	multichannel	multichannel	PROPN
ajis02-2391	523	7	environment	environment	NOUN
ajis02-2391	523	8	:	:	PUNCT
ajis02-2391	523	9	a	a	DET
ajis02-2391	523	10	review	review	NOUN
ajis02-2391	523	11	(	(	PUNCT
ajis02-2391	523	12	2006	2006	NUM
ajis02-2391	523	13	-	-	SYM
ajis02-2391	523	14	2010	2010	NUM
ajis02-2391	523	15	)	)	PUNCT
ajis02-2391	523	16	.	.	PUNCT
ajis02-2391	524	1	business	business	NOUN
ajis02-2391	524	2	process	process	NOUN
ajis02-2391	524	3	management	management	NOUN
ajis02-2391	524	4	journal	journal	NOUN
ajis02-2391	524	5	,	,	PUNCT
ajis02-2391	524	6	18(3	18(3	NUM
ajis02-2391	524	7	)	)	PUNCT
ajis02-2391	524	8	,	,	PUNCT
ajis02-2391	524	9	445	445	NUM
ajis02-2391	524	10	-	-	SYM
ajis02-2391	524	11	471	471	NUM
ajis02-2391	524	12	.	.	PUNCT
ajis02-2391	525	1	doi:10.1108/14637151211232641	doi:10.1108/14637151211232641	PROPN
ajis02-2391	525	2	bala	bala	PROPN
ajis02-2391	525	3	,	,	PUNCT
ajis02-2391	525	4	h.	h.	PROPN
ajis02-2391	525	5	,	,	PUNCT
ajis02-2391	525	6	&	&	CCONJ
ajis02-2391	525	7	venkatesh	venkatesh	PROPN
ajis02-2391	525	8	,	,	PUNCT
ajis02-2391	525	9	v.	v.	PROPN
ajis02-2391	525	10	(	(	PUNCT
ajis02-2391	525	11	2015	2015	NUM
ajis02-2391	525	12	)	)	PUNCT
ajis02-2391	525	13	.	.	PUNCT
ajis02-2391	526	1	adaptation	adaptation	NOUN
ajis02-2391	526	2	to	to	ADP
ajis02-2391	526	3	information	information	NOUN
ajis02-2391	526	4	technology	technology	NOUN
ajis02-2391	526	5	:	:	PUNCT
ajis02-2391	526	6	a	a	DET
ajis02-2391	526	7	holistic	holistic	ADJ
ajis02-2391	526	8	nomological	nomological	ADJ
ajis02-2391	526	9	network	network	NOUN
ajis02-2391	526	10	from	from	ADP
ajis02-2391	526	11	implementation	implementation	NOUN
ajis02-2391	526	12	to	to	ADP
ajis02-2391	526	13	job	job	NOUN
ajis02-2391	526	14	outcomes	outcome	NOUN
ajis02-2391	526	15	.	.	PUNCT
ajis02-2391	527	1	management	management	NOUN
ajis02-2391	527	2	science	science	NOUN
ajis02-2391	527	3	,	,	PUNCT
ajis02-2391	527	4	62(1	62(1	NOUN
ajis02-2391	527	5	)	)	PUNCT
ajis02-2391	527	6	,	,	PUNCT
ajis02-2391	527	7	156	156	NUM
ajis02-2391	527	8	-	-	SYM
ajis02-2391	527	9	179	179	NUM
ajis02-2391	527	10	.	.	PUNCT
ajis02-2391	528	1	doi:10.1287	doi:10.1287	PROPN
ajis02-2391	528	2	/	/	SYM
ajis02-2391	528	3	mnsc.2014.2111	mnsc.2014.2111	PROPN
ajis02-2391	528	4	bloomrosen	bloomrosen	PROPN
ajis02-2391	528	5	,	,	PUNCT
ajis02-2391	528	6	m.	m.	NOUN
ajis02-2391	528	7	,	,	PUNCT
ajis02-2391	528	8	starren	starren	PROPN
ajis02-2391	528	9	,	,	PUNCT
ajis02-2391	528	10	j.	j.	PROPN
ajis02-2391	528	11	,	,	PUNCT
ajis02-2391	528	12	lorenzi	lorenzi	PROPN
ajis02-2391	528	13	,	,	PUNCT
ajis02-2391	528	14	n.	n.	NOUN
ajis02-2391	528	15	m.	m.	NOUN
ajis02-2391	528	16	,	,	PUNCT
ajis02-2391	528	17	ash	ash	PROPN
ajis02-2391	528	18	,	,	PUNCT
ajis02-2391	528	19	j.	j.	PROPN
ajis02-2391	528	20	s.	s.	PROPN
ajis02-2391	528	21	,	,	PUNCT
ajis02-2391	528	22	patel	patel	PROPN
ajis02-2391	528	23	,	,	PUNCT
ajis02-2391	528	24	v.	v.	PROPN
ajis02-2391	528	25	l.	l.	PROPN
ajis02-2391	528	26	,	,	PUNCT
ajis02-2391	528	27	&	&	CCONJ
ajis02-2391	528	28	shortliffe	shortliffe	PROPN
ajis02-2391	528	29	,	,	PUNCT
ajis02-2391	528	30	e.	e.	PROPN
ajis02-2391	528	31	h.	h.	PROPN
ajis02-2391	528	32	(	(	PUNCT
ajis02-2391	528	33	2011	2011	NUM
ajis02-2391	528	34	)	)	PUNCT
ajis02-2391	528	35	.	.	PUNCT
ajis02-2391	529	1	anticipating	anticipate	VERB
ajis02-2391	529	2	and	and	CCONJ
ajis02-2391	529	3	addressing	address	VERB
ajis02-2391	529	4	the	the	DET
ajis02-2391	529	5	unintended	unintended	ADJ
ajis02-2391	529	6	consequences	consequence	NOUN
ajis02-2391	529	7	of	of	ADP
ajis02-2391	529	8	health	health	NOUN
ajis02-2391	529	9	it	it	PRON
ajis02-2391	529	10	and	and	CCONJ
ajis02-2391	529	11	policy	policy	NOUN
ajis02-2391	529	12	:	:	PUNCT
ajis02-2391	529	13	a	a	DET
ajis02-2391	529	14	report	report	NOUN
ajis02-2391	529	15	from	from	ADP
ajis02-2391	529	16	the	the	DET
ajis02-2391	529	17	amia	amia	PROPN
ajis02-2391	529	18	2009	2009	NUM
ajis02-2391	529	19	health	health	NOUN
ajis02-2391	529	20	policy	policy	NOUN
ajis02-2391	529	21	meeting	meeting	NOUN
ajis02-2391	529	22	.	.	PUNCT
ajis02-2391	530	1	journal	journal	NOUN
ajis02-2391	530	2	of	of	ADP
ajis02-2391	530	3	the	the	DET
ajis02-2391	530	4	american	american	PROPN
ajis02-2391	530	5	medical	medical	PROPN
ajis02-2391	530	6	informatics	informatics	PROPN
ajis02-2391	530	7	association	association	PROPN
ajis02-2391	530	8	,	,	PUNCT
ajis02-2391	530	9	18(1	18(1	NOUN
ajis02-2391	530	10	)	)	PUNCT
ajis02-2391	530	11	,	,	PUNCT
ajis02-2391	530	12	82	82	NUM
ajis02-2391	530	13	-	-	SYM
ajis02-2391	530	14	90	90	NUM
ajis02-2391	530	15	.	.	PUNCT
ajis02-2391	531	1	doi:10.1136	doi:10.1136	NOUN
ajis02-2391	531	2	/	/	SYM
ajis02-2391	531	3	jamia.2010.007567	jamia.2010.007567	NUM
ajis02-2391	531	4	chuchuen	chuchuen	ADV
ajis02-2391	531	5	,	,	PUNCT
ajis02-2391	531	6	c.	c.	PROPN
ajis02-2391	531	7	,	,	PUNCT
ajis02-2391	531	8	&	&	CCONJ
ajis02-2391	531	9	chanvarasuth	chanvarasuth	PROPN
ajis02-2391	531	10	,	,	PUNCT
ajis02-2391	531	11	p.	p.	NOUN
ajis02-2391	531	12	(	(	PUNCT
ajis02-2391	531	13	2011	2011	NUM
ajis02-2391	531	14	)	)	PUNCT
ajis02-2391	531	15	.	.	PUNCT
ajis02-2391	532	1	the	the	DET
ajis02-2391	532	2	adoption	adoption	NOUN
ajis02-2391	532	3	factors	factor	NOUN
ajis02-2391	532	4	of	of	ADP
ajis02-2391	532	5	e	e	NOUN
ajis02-2391	532	6	-	-	NOUN
ajis02-2391	532	7	crm	crm	NOUN
ajis02-2391	532	8	in	in	ADP
ajis02-2391	532	9	service	service	NOUN
ajis02-2391	532	10	sector	sector	NOUN
ajis02-2391	532	11	of	of	ADP
ajis02-2391	532	12	thai	thai	PROPN
ajis02-2391	532	13	smes	smes	PROPN
ajis02-2391	532	14	.	.	PUNCT
ajis02-2391	532	15	presented	present	VERB
ajis02-2391	532	16	at	at	ADP
ajis02-2391	532	17	the	the	DET
ajis02-2391	532	18	international	international	ADJ
ajis02-2391	532	19	conference	conference	NOUN
ajis02-2391	532	20	on	on	ADP
ajis02-2391	532	21	networking	networking	NOUN
ajis02-2391	532	22	and	and	CCONJ
ajis02-2391	532	23	information	information	NOUN
ajis02-2391	532	24	technology	technology	NOUN
ajis02-2391	532	25	,	,	PUNCT
ajis02-2391	532	26	wuhan	wuhan	PROPN
ajis02-2391	532	27	,	,	PUNCT
ajis02-2391	532	28	china	china	PROPN
ajis02-2391	532	29	davis	davis	PROPN
ajis02-2391	532	30	,	,	PUNCT
ajis02-2391	532	31	f.	f.	PROPN
ajis02-2391	532	32	d.	d.	PROPN
ajis02-2391	532	33	(	(	PUNCT
ajis02-2391	532	34	1993	1993	NUM
ajis02-2391	532	35	)	)	PUNCT
ajis02-2391	532	36	.	.	PUNCT
ajis02-2391	533	1	user	user	NOUN
ajis02-2391	533	2	acceptance	acceptance	NOUN
ajis02-2391	533	3	of	of	ADP
ajis02-2391	533	4	information	information	NOUN
ajis02-2391	533	5	technology	technology	NOUN
ajis02-2391	533	6	:	:	PUNCT
ajis02-2391	533	7	system	system	NOUN
ajis02-2391	533	8	characteristics	characteristic	NOUN
ajis02-2391	533	9	,	,	PUNCT
ajis02-2391	533	10	user	user	NOUN
ajis02-2391	533	11	perceptions	perception	NOUN
ajis02-2391	533	12	and	and	CCONJ
ajis02-2391	533	13	behavioral	behavioral	ADJ
ajis02-2391	533	14	impacts	impact	NOUN
ajis02-2391	533	15	.	.	PUNCT
ajis02-2391	534	1	international	international	ADJ
ajis02-2391	534	2	journal	journal	NOUN
ajis02-2391	534	3	of	of	ADP
ajis02-2391	534	4	man	man	NOUN
ajis02-2391	534	5	-	-	PUNCT
ajis02-2391	534	6	machine	machine	NOUN
ajis02-2391	534	7	studies	study	NOUN
ajis02-2391	534	8	,	,	PUNCT
ajis02-2391	534	9	38(3	38(3	NUM
ajis02-2391	534	10	)	)	PUNCT
ajis02-2391	534	11	,	,	PUNCT
ajis02-2391	534	12	475	475	NUM
ajis02-2391	534	13	-	-	SYM
ajis02-2391	534	14	487	487	NUM
ajis02-2391	534	15	.	.	PUNCT
ajis02-2391	535	1	doi:10.1006	doi:10.1006	PROPN
ajis02-2391	535	2	/	/	SYM
ajis02-2391	535	3	imms.1993.1022	imms.1993.1022	PROPN
ajis02-2391	535	4	dong	dong	PROPN
ajis02-2391	535	5	,	,	PUNCT
ajis02-2391	535	6	s.	s.	PROPN
ajis02-2391	535	7	(	(	PUNCT
ajis02-2391	535	8	2012	2012	NUM
ajis02-2391	535	9	)	)	PUNCT
ajis02-2391	535	10	.	.	PUNCT
ajis02-2391	536	1	decision	decision	NOUN
ajis02-2391	536	2	execution	execution	NOUN
ajis02-2391	536	3	mechanisms	mechanism	NOUN
ajis02-2391	536	4	of	of	ADP
ajis02-2391	536	5	it	it	PRON
ajis02-2391	536	6	governance	governance	NOUN
ajis02-2391	536	7	:	:	PUNCT
ajis02-2391	536	8	the	the	DET
ajis02-2391	536	9	crm	crm	NOUN
ajis02-2391	536	10	case	case	NOUN
ajis02-2391	536	11	.	.	PUNCT
ajis02-2391	537	1	international	international	ADJ
ajis02-2391	537	2	journal	journal	PROPN
ajis02-2391	537	3	of	of	ADP
ajis02-2391	537	4	information	information	NOUN
ajis02-2391	537	5	management	management	NOUN
ajis02-2391	537	6	,	,	PUNCT
ajis02-2391	537	7	32(2	32(2	NUM
ajis02-2391	537	8	)	)	PUNCT
ajis02-2391	537	9	,	,	PUNCT
ajis02-2391	537	10	147	147	NUM
ajis02-2391	537	11	-	-	SYM
ajis02-2391	537	12	157	157	NUM
ajis02-2391	537	13	.	.	PUNCT
ajis02-2391	538	1	doi:10.1016	doi:10.1016	PROPN
ajis02-2391	538	2	/	/	SYM
ajis02-2391	538	3	j.ijinfomgt.2011.09.003	j.ijinfomgt.2011.09.003	PROPN
ajis02-2391	538	4	elbanna	elbanna	PROPN
ajis02-2391	538	5	,	,	PUNCT
ajis02-2391	538	6	a.	a.	PROPN
ajis02-2391	538	7	r.	r.	PROPN
ajis02-2391	538	8	(	(	PUNCT
ajis02-2391	538	9	2007	2007	NUM
ajis02-2391	538	10	)	)	PUNCT
ajis02-2391	538	11	.	.	PUNCT
ajis02-2391	539	1	implementing	implement	VERB
ajis02-2391	539	2	an	an	DET
ajis02-2391	539	3	integrated	integrate	VERB
ajis02-2391	539	4	system	system	NOUN
ajis02-2391	539	5	in	in	ADP
ajis02-2391	539	6	a	a	DET
ajis02-2391	539	7	socially	socially	ADV
ajis02-2391	539	8	dis	dis	NOUN
ajis02-2391	539	9	-	-	PUNCT
ajis02-2391	539	10	integrated	integrate	VERB
ajis02-2391	539	11	enterprise	enterprise	NOUN
ajis02-2391	539	12	.	.	PUNCT
ajis02-2391	540	1	information	information	NOUN
ajis02-2391	540	2	technology	technology	PROPN
ajis02-2391	540	3	&	&	CCONJ
ajis02-2391	540	4	people	people	NOUN
ajis02-2391	540	5	,	,	PUNCT
ajis02-2391	540	6	20(2	20(2	NUM
ajis02-2391	540	7	)	)	PUNCT
ajis02-2391	540	8	,	,	PUNCT
ajis02-2391	540	9	121	121	NUM
ajis02-2391	540	10	-	-	SYM
ajis02-2391	540	11	139	139	NUM
ajis02-2391	540	12	.	.	PUNCT
ajis02-2391	541	1	doi:10.1108/09593840710758040	doi:10.1108/09593840710758040	NOUN
ajis02-2391	541	2	australasian	australasian	ADJ
ajis02-2391	541	3	journal	journal	NOUN
ajis02-2391	541	4	of	of	ADP
ajis02-2391	541	5	information	information	NOUN
ajis02-2391	541	6	systems	system	NOUN
ajis02-2391	541	7	techakriengkrai	techakriengkrai	VERB
ajis02-2391	541	8	,	,	PUNCT
ajis02-2391	541	9	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	541	10	&	&	CCONJ
ajis02-2391	541	11	tan	tan	PROPN
ajis02-2391	541	12	2021	2021	NUM
ajis02-2391	541	13	,	,	PUNCT
ajis02-2391	541	14	vol	vol	NOUN
ajis02-2391	541	15	25	25	NUM
ajis02-2391	541	16	,	,	PUNCT
ajis02-2391	541	17	research	research	NOUN
ajis02-2391	541	18	article	article	NOUN
ajis02-2391	541	19	post	post	ADJ
ajis02-2391	541	20	-	-	ADJ
ajis02-2391	541	21	adoptive	adoptive	ADJ
ajis02-2391	541	22	change	change	NOUN
ajis02-2391	541	23	of	of	ADP
ajis02-2391	541	24	enterprise	enterprise	NOUN
ajis02-2391	541	25	system	system	NOUN
ajis02-2391	541	26	implementations	implementation	NOUN
ajis02-2391	541	27	23	23	NUM
ajis02-2391	541	28	finnegan	finnegan	PROPN
ajis02-2391	541	29	,	,	PUNCT
ajis02-2391	541	30	d.	d.	PROPN
ajis02-2391	541	31	,	,	PUNCT
ajis02-2391	541	32	&	&	CCONJ
ajis02-2391	541	33	currie	currie	PROPN
ajis02-2391	541	34	,	,	PUNCT
ajis02-2391	541	35	w.	w.	PROPN
ajis02-2391	541	36	l.	l.	PROPN
ajis02-2391	541	37	(	(	PUNCT
ajis02-2391	541	38	2010	2010	NUM
ajis02-2391	541	39	)	)	PUNCT
ajis02-2391	541	40	.	.	PUNCT
ajis02-2391	542	1	a	a	DET
ajis02-2391	542	2	multi	multi	ADJ
ajis02-2391	542	3	-	-	ADJ
ajis02-2391	542	4	layered	layered	ADJ
ajis02-2391	542	5	approach	approach	NOUN
ajis02-2391	542	6	to	to	ADP
ajis02-2391	542	7	crm	crm	NOUN
ajis02-2391	542	8	implementation	implementation	NOUN
ajis02-2391	542	9	:	:	PUNCT
ajis02-2391	542	10	an	an	DET
ajis02-2391	542	11	integration	integration	NOUN
ajis02-2391	542	12	perspective	perspective	NOUN
ajis02-2391	542	13	.	.	PUNCT
ajis02-2391	543	1	european	european	ADJ
ajis02-2391	543	2	management	management	PROPN
ajis02-2391	543	3	journal	journal	PROPN
ajis02-2391	543	4	,	,	PUNCT
ajis02-2391	543	5	28(2	28(2	NUM
ajis02-2391	543	6	)	)	PUNCT
ajis02-2391	543	7	,	,	PUNCT
ajis02-2391	543	8	153	153	NUM
ajis02-2391	543	9	-	-	SYM
ajis02-2391	543	10	167	167	NUM
ajis02-2391	543	11	.	.	PUNCT
ajis02-2391	544	1	doi:10.1016	doi:10.1016	PROPN
ajis02-2391	544	2	/	/	SYM
ajis02-2391	544	3	j.emj.2009.04.010	j.emj.2009.04.010	PROPN
ajis02-2391	544	4	finnegan	finnegan	PROPN
ajis02-2391	544	5	,	,	PUNCT
ajis02-2391	544	6	d.	d.	PROPN
ajis02-2391	544	7	,	,	PUNCT
ajis02-2391	544	8	&	&	CCONJ
ajis02-2391	544	9	willcocks	willcocks	PROPN
ajis02-2391	544	10	,	,	PUNCT
ajis02-2391	544	11	l.	l.	PROPN
ajis02-2391	544	12	(	(	PUNCT
ajis02-2391	544	13	2007	2007	NUM
ajis02-2391	544	14	)	)	PUNCT
ajis02-2391	544	15	.	.	PUNCT
ajis02-2391	545	1	implementing	implement	VERB
ajis02-2391	545	2	crm	crm	PROPN
ajis02-2391	545	3	:	:	PUNCT
ajis02-2391	545	4	from	from	ADP
ajis02-2391	545	5	technology	technology	NOUN
ajis02-2391	545	6	to	to	ADP
ajis02-2391	545	7	knowledge	knowledge	NOUN
ajis02-2391	545	8	.	.	PUNCT
ajis02-2391	546	1	west	west	PROPN
ajis02-2391	546	2	sussex	sussex	PROPN
ajis02-2391	546	3	,	,	PUNCT
ajis02-2391	546	4	uk	uk	PROPN
ajis02-2391	546	5	:	:	PUNCT
ajis02-2391	546	6	john	john	PROPN
ajis02-2391	546	7	wiley	wiley	PROPN
ajis02-2391	546	8	&	&	CCONJ
ajis02-2391	546	9	sons	son	NOUN
ajis02-2391	546	10	gersick	gersick	PROPN
ajis02-2391	546	11	,	,	PUNCT
ajis02-2391	546	12	c.	c.	PROPN
ajis02-2391	546	13	,	,	PUNCT
ajis02-2391	546	14	(	(	PUNCT
ajis02-2391	546	15	1991	1991	NUM
ajis02-2391	546	16	)	)	PUNCT
ajis02-2391	546	17	.	.	PUNCT
ajis02-2391	547	1	revolutionary	revolutionary	ADJ
ajis02-2391	547	2	change	change	NOUN
ajis02-2391	547	3	theories	theorie	VERB
ajis02-2391	547	4	:	:	PUNCT
ajis02-2391	547	5	a	a	DET
ajis02-2391	547	6	multilevel	multilevel	ADJ
ajis02-2391	547	7	exploration	exploration	NOUN
ajis02-2391	547	8	of	of	ADP
ajis02-2391	547	9	the	the	DET
ajis02-2391	547	10	punctuated	punctuate	VERB
ajis02-2391	547	11	equilibrium	equilibrium	NOUN
ajis02-2391	547	12	paradigm	paradigm	NOUN
ajis02-2391	547	13	.	.	PUNCT
ajis02-2391	548	1	academy	academy	PROPN
ajis02-2391	548	2	of	of	ADP
ajis02-2391	548	3	management	management	PROPN
ajis02-2391	548	4	review	review	PROPN
ajis02-2391	548	5	,	,	PUNCT
ajis02-2391	548	6	16(1	16(1	NUM
ajis02-2391	548	7	)	)	PUNCT
ajis02-2391	548	8	,	,	PUNCT
ajis02-2391	548	9	10–36	10–36	NUM
ajis02-2391	548	10	harris	harris	PROPN
ajis02-2391	548	11	,	,	PUNCT
ajis02-2391	548	12	s.	s.	PROPN
ajis02-2391	548	13	g.	g.	PROPN
ajis02-2391	548	14	,	,	PUNCT
ajis02-2391	548	15	&	&	CCONJ
ajis02-2391	548	16	sutton	sutton	PROPN
ajis02-2391	548	17	,	,	PUNCT
ajis02-2391	548	18	r.	r.	PROPN
ajis02-2391	548	19	i.	i.	PROPN
ajis02-2391	548	20	(	(	PUNCT
ajis02-2391	548	21	1986	1986	NUM
ajis02-2391	548	22	)	)	PUNCT
ajis02-2391	548	23	.	.	PUNCT
ajis02-2391	549	1	functions	function	NOUN
ajis02-2391	549	2	of	of	ADP
ajis02-2391	549	3	parting	part	VERB
ajis02-2391	549	4	ceremonies	ceremony	NOUN
ajis02-2391	549	5	in	in	ADP
ajis02-2391	549	6	dying	die	VERB
ajis02-2391	549	7	organizations	organization	NOUN
ajis02-2391	549	8	.	.	PUNCT
ajis02-2391	550	1	academy	academy	PROPN
ajis02-2391	550	2	of	of	ADP
ajis02-2391	550	3	management	management	PROPN
ajis02-2391	550	4	journal	journal	NOUN
ajis02-2391	550	5	,	,	PUNCT
ajis02-2391	550	6	29(1	29(1	NUM
ajis02-2391	550	7	)	)	PUNCT
ajis02-2391	550	8	,	,	PUNCT
ajis02-2391	550	9	5	5	NUM
ajis02-2391	550	10	-	-	SYM
ajis02-2391	550	11	30	30	NUM
ajis02-2391	550	12	.	.	PUNCT
ajis02-2391	551	1	doi:10.2307/255857	doi:10.2307/255857	PROPN
ajis02-2391	551	2	huber	huber	PROPN
ajis02-2391	551	3	,	,	PUNCT
ajis02-2391	551	4	g.	g.	PROPN
ajis02-2391	551	5	p.	p.	PROPN
ajis02-2391	551	6	,	,	PUNCT
ajis02-2391	551	7	&	&	CCONJ
ajis02-2391	551	8	power	power	NOUN
ajis02-2391	551	9	,	,	PUNCT
ajis02-2391	551	10	d.	d.	PROPN
ajis02-2391	551	11	j.	j.	PROPN
ajis02-2391	551	12	(	(	PUNCT
ajis02-2391	551	13	1985	1985	NUM
ajis02-2391	551	14	)	)	PUNCT
ajis02-2391	551	15	.	.	PUNCT
ajis02-2391	552	1	retrospective	retrospective	ADJ
ajis02-2391	552	2	reports	report	NOUN
ajis02-2391	552	3	of	of	ADP
ajis02-2391	552	4	strategic	strategic	ADJ
ajis02-2391	552	5	-	-	PUNCT
ajis02-2391	552	6	level	level	NOUN
ajis02-2391	552	7	managers	manager	NOUN
ajis02-2391	552	8	:	:	PUNCT
ajis02-2391	552	9	guidelines	guideline	NOUN
ajis02-2391	552	10	for	for	ADP
ajis02-2391	552	11	increasing	increase	VERB
ajis02-2391	552	12	their	their	PRON
ajis02-2391	552	13	accuracy	accuracy	NOUN
ajis02-2391	552	14	.	.	PUNCT
ajis02-2391	553	1	strategic	strategic	ADJ
ajis02-2391	553	2	management	management	NOUN
ajis02-2391	553	3	journal	journal	NOUN
ajis02-2391	553	4	,	,	PUNCT
ajis02-2391	553	5	6(2	6(2	NUM
ajis02-2391	553	6	)	)	PUNCT
ajis02-2391	553	7	,	,	PUNCT
ajis02-2391	553	8	171	171	NUM
ajis02-2391	553	9	-	-	SYM
ajis02-2391	553	10	180	180	NUM
ajis02-2391	553	11	.	.	PUNCT
ajis02-2391	554	1	doi:10.1002	doi:10.1002	NOUN
ajis02-2391	554	2	/	/	SYM
ajis02-2391	554	3	smj.4250060206	smj.4250060206	NUM
ajis02-2391	554	4	hung	hung	PROPN
ajis02-2391	554	5	,	,	PUNCT
ajis02-2391	554	6	s.	s.	PROPN
ajis02-2391	554	7	y.	y.	PROPN
ajis02-2391	554	8	,	,	PUNCT
ajis02-2391	554	9	hung	hung	PROPN
ajis02-2391	554	10	,	,	PUNCT
ajis02-2391	554	11	w.	w.	PROPN
ajis02-2391	554	12	h.	h.	PROPN
ajis02-2391	554	13	,	,	PUNCT
ajis02-2391	554	14	tsai	tsai	PROPN
ajis02-2391	554	15	,	,	PUNCT
ajis02-2391	554	16	c.	c.	PROPN
ajis02-2391	554	17	a.	a.	PROPN
ajis02-2391	554	18	,	,	PUNCT
ajis02-2391	554	19	&	&	CCONJ
ajis02-2391	554	20	jiang	jiang	PROPN
ajis02-2391	554	21	,	,	PUNCT
ajis02-2391	554	22	s.	s.	PROPN
ajis02-2391	554	23	c.	c.	PROPN
ajis02-2391	554	24	(	(	PUNCT
ajis02-2391	554	25	2010	2010	NUM
ajis02-2391	554	26	)	)	PUNCT
ajis02-2391	554	27	.	.	PUNCT
ajis02-2391	555	1	critical	critical	ADJ
ajis02-2391	555	2	factors	factor	NOUN
ajis02-2391	555	3	of	of	ADP
ajis02-2391	555	4	hospital	hospital	NOUN
ajis02-2391	555	5	adoption	adoption	NOUN
ajis02-2391	555	6	on	on	ADP
ajis02-2391	555	7	crm	crm	PROPN
ajis02-2391	555	8	system	system	NOUN
ajis02-2391	555	9	:	:	PUNCT
ajis02-2391	555	10	organizational	organizational	ADJ
ajis02-2391	555	11	and	and	CCONJ
ajis02-2391	555	12	information	information	NOUN
ajis02-2391	555	13	system	system	NOUN
ajis02-2391	555	14	perspectives	perspective	NOUN
ajis02-2391	555	15	.	.	PUNCT
ajis02-2391	556	1	decision	decision	NOUN
ajis02-2391	556	2	support	support	NOUN
ajis02-2391	556	3	systems	system	NOUN
ajis02-2391	556	4	,	,	PUNCT
ajis02-2391	556	5	48(4	48(4	NUM
ajis02-2391	556	6	)	)	PUNCT
ajis02-2391	556	7	,	,	PUNCT
ajis02-2391	556	8	592	592	NUM
ajis02-2391	556	9	-	-	SYM
ajis02-2391	556	10	603	603	NUM
ajis02-2391	556	11	.	.	PUNCT
ajis02-2391	557	1	doi	doi	NOUN
ajis02-2391	557	2	:	:	PUNCT
ajis02-2391	557	3	10.1016	10.1016	NUM
ajis02-2391	557	4	/	/	SYM
ajis02-2391	557	5	j.dss.2009.11.009	j.dss.2009.11.009	PROPN
ajis02-2391	557	6	ignatiadis	ignatiadis	PROPN
ajis02-2391	557	7	,	,	PUNCT
ajis02-2391	557	8	i.	i.	PROPN
ajis02-2391	557	9	,	,	PUNCT
ajis02-2391	557	10	&	&	CCONJ
ajis02-2391	557	11	nandhakumar	nandhakumar	PROPN
ajis02-2391	557	12	,	,	PUNCT
ajis02-2391	557	13	j.	j.	PROPN
ajis02-2391	557	14	(	(	PUNCT
ajis02-2391	557	15	2007	2007	NUM
ajis02-2391	557	16	)	)	PUNCT
ajis02-2391	557	17	.	.	PUNCT
ajis02-2391	558	1	the	the	DET
ajis02-2391	558	2	impact	impact	NOUN
ajis02-2391	558	3	of	of	ADP
ajis02-2391	558	4	enterprise	enterprise	NOUN
ajis02-2391	558	5	systems	system	NOUN
ajis02-2391	558	6	on	on	ADP
ajis02-2391	558	7	organizational	organizational	ADJ
ajis02-2391	558	8	resilience	resilience	NOUN
ajis02-2391	558	9	.	.	PUNCT
ajis02-2391	559	1	journal	journal	NOUN
ajis02-2391	559	2	of	of	ADP
ajis02-2391	559	3	information	information	NOUN
ajis02-2391	559	4	technology	technology	NOUN
ajis02-2391	559	5	,	,	PUNCT
ajis02-2391	559	6	22(1	22(1	NUM
ajis02-2391	559	7	)	)	PUNCT
ajis02-2391	559	8	,	,	PUNCT
ajis02-2391	559	9	36	36	NUM
ajis02-2391	559	10	-	-	SYM
ajis02-2391	559	11	43	43	NUM
ajis02-2391	559	12	.	.	PUNCT
ajis02-2391	560	1	doi	doi	NOUN
ajis02-2391	560	2	:	:	PUNCT
ajis02-2391	560	3	10.1057	10.1057	NUM
ajis02-2391	560	4	/	/	SYM
ajis02-2391	560	5	palgrave.jit.2000087	palgrave.jit.2000087	NOUN
ajis02-2391	560	6	jasperson	jasperson	NOUN
ajis02-2391	560	7	,	,	PUNCT
ajis02-2391	560	8	j.	j.	PROPN
ajis02-2391	560	9	s.	s.	PROPN
ajis02-2391	560	10	,	,	PUNCT
ajis02-2391	560	11	carter	carter	PROPN
ajis02-2391	560	12	,	,	PUNCT
ajis02-2391	560	13	p.	p.	PROPN
ajis02-2391	560	14	e.	e.	PROPN
ajis02-2391	560	15	,	,	PUNCT
ajis02-2391	560	16	&	&	CCONJ
ajis02-2391	560	17	zmud	zmud	PROPN
ajis02-2391	560	18	,	,	PUNCT
ajis02-2391	560	19	r.	r.	PROPN
ajis02-2391	560	20	w.	w.	PROPN
ajis02-2391	560	21	(	(	PUNCT
ajis02-2391	560	22	2005	2005	NUM
ajis02-2391	560	23	)	)	PUNCT
ajis02-2391	560	24	.	.	PUNCT
ajis02-2391	561	1	a	a	DET
ajis02-2391	561	2	comprehensive	comprehensive	ADJ
ajis02-2391	561	3	conceptualization	conceptualization	NOUN
ajis02-2391	561	4	of	of	ADP
ajis02-2391	561	5	post	post	ADJ
ajis02-2391	561	6	-	-	ADJ
ajis02-2391	561	7	adoptive	adoptive	ADJ
ajis02-2391	561	8	behaviors	behavior	NOUN
ajis02-2391	561	9	associated	associate	VERB
ajis02-2391	561	10	with	with	ADP
ajis02-2391	561	11	information	information	NOUN
ajis02-2391	561	12	technology	technology	NOUN
ajis02-2391	561	13	enabled	enable	VERB
ajis02-2391	561	14	work	work	NOUN
ajis02-2391	561	15	systems	system	NOUN
ajis02-2391	561	16	.	.	PUNCT
ajis02-2391	562	1	mis	mis	PROPN
ajis02-2391	562	2	quarterly	quarterly	PROPN
ajis02-2391	562	3	,	,	PUNCT
ajis02-2391	562	4	29(3	29(3	NUM
ajis02-2391	562	5	)	)	PUNCT
ajis02-2391	562	6	,	,	PUNCT
ajis02-2391	562	7	525	525	NUM
ajis02-2391	562	8	-	-	SYM
ajis02-2391	562	9	557	557	NUM
ajis02-2391	562	10	.	.	PUNCT
ajis02-2391	563	1	retrieved	retrieve	VERB
ajis02-2391	563	2	from	from	ADP
ajis02-2391	563	3	http://dl.acm.org	http://dl.acm.org	NOUN
ajis02-2391	563	4	jones	jones	PROPN
ajis02-2391	563	5	,	,	PUNCT
ajis02-2391	563	6	e.	e.	PROPN
ajis02-2391	563	7	,	,	PUNCT
ajis02-2391	563	8	sundaram	sundaram	PROPN
ajis02-2391	563	9	,	,	PUNCT
ajis02-2391	563	10	s.	s.	PROPN
ajis02-2391	563	11	,	,	PUNCT
ajis02-2391	563	12	&	&	CCONJ
ajis02-2391	563	13	chin	chin	PROPN
ajis02-2391	563	14	,	,	PUNCT
ajis02-2391	563	15	w.	w.	PROPN
ajis02-2391	563	16	(	(	PUNCT
ajis02-2391	563	17	2002	2002	NUM
ajis02-2391	563	18	)	)	PUNCT
ajis02-2391	563	19	.	.	PUNCT
ajis02-2391	564	1	factors	factor	NOUN
ajis02-2391	564	2	leading	lead	VERB
ajis02-2391	564	3	to	to	ADP
ajis02-2391	564	4	sales	sale	NOUN
ajis02-2391	564	5	force	force	NOUN
ajis02-2391	564	6	automation	automation	NOUN
ajis02-2391	564	7	use	use	NOUN
ajis02-2391	564	8	:	:	PUNCT
ajis02-2391	564	9	a	a	DET
ajis02-2391	564	10	longitudinal	longitudinal	ADJ
ajis02-2391	564	11	analysis	analysis	NOUN
ajis02-2391	564	12	.	.	PUNCT
ajis02-2391	565	1	journal	journal	NOUN
ajis02-2391	565	2	of	of	ADP
ajis02-2391	565	3	personal	personal	ADJ
ajis02-2391	565	4	selling	selling	NOUN
ajis02-2391	565	5	&	&	CCONJ
ajis02-2391	565	6	sales	sale	NOUN
ajis02-2391	565	7	management	management	NOUN
ajis02-2391	565	8	,	,	PUNCT
ajis02-2391	565	9	22(3	22(3	NUM
ajis02-2391	565	10	)	)	PUNCT
ajis02-2391	565	11	,	,	PUNCT
ajis02-2391	565	12	145	145	NUM
ajis02-2391	565	13	-	-	SYM
ajis02-2391	565	14	156	156	NUM
ajis02-2391	565	15	.	.	PUNCT
ajis02-2391	565	16	retrieved	retrieve	VERB
ajis02-2391	565	17	from	from	ADP
ajis02-2391	565	18	www.tandfonline.com	www.tandfonline.com	X
ajis02-2391	565	19	karahanna	karahanna	PROPN
ajis02-2391	565	20	,	,	PUNCT
ajis02-2391	565	21	e.	e.	PROPN
ajis02-2391	565	22	,	,	PUNCT
ajis02-2391	565	23	straub	straub	PROPN
ajis02-2391	565	24	,	,	PUNCT
ajis02-2391	565	25	d.	d.	PROPN
ajis02-2391	565	26	w.	w.	PROPN
ajis02-2391	565	27	,	,	PUNCT
ajis02-2391	565	28	&	&	CCONJ
ajis02-2391	565	29	chervany	chervany	PROPN
ajis02-2391	565	30	,	,	PUNCT
ajis02-2391	565	31	n.	n.	PROPN
ajis02-2391	565	32	l.	l.	PROPN
ajis02-2391	565	33	(	(	PUNCT
ajis02-2391	565	34	1999	1999	NUM
ajis02-2391	565	35	)	)	PUNCT
ajis02-2391	565	36	.	.	PUNCT
ajis02-2391	566	1	information	information	NOUN
ajis02-2391	566	2	technology	technology	NOUN
ajis02-2391	566	3	adoption	adoption	NOUN
ajis02-2391	566	4	across	across	ADP
ajis02-2391	566	5	time	time	NOUN
ajis02-2391	566	6	:	:	PUNCT
ajis02-2391	566	7	a	a	DET
ajis02-2391	566	8	cross	cross	ADJ
ajis02-2391	566	9	-	-	ADJ
ajis02-2391	566	10	sectional	sectional	ADJ
ajis02-2391	566	11	comparison	comparison	NOUN
ajis02-2391	566	12	of	of	ADP
ajis02-2391	566	13	pre	pre	NOUN
ajis02-2391	566	14	-	-	NOUN
ajis02-2391	566	15	adoption	adoption	NOUN
ajis02-2391	566	16	and	and	CCONJ
ajis02-2391	566	17	post	post	ADJ
ajis02-2391	566	18	-	-	ADJ
ajis02-2391	566	19	adoption	adoption	ADJ
ajis02-2391	566	20	beliefs	belief	NOUN
ajis02-2391	566	21	.	.	PUNCT
ajis02-2391	567	1	mis	mis	PROPN
ajis02-2391	567	2	quarterly	quarterly	PROPN
ajis02-2391	567	3	,	,	PUNCT
ajis02-2391	567	4	23(2	23(2	NOUN
ajis02-2391	567	5	)	)	PUNCT
ajis02-2391	567	6	,	,	PUNCT
ajis02-2391	567	7	183	183	NUM
ajis02-2391	567	8	-	-	SYM
ajis02-2391	567	9	213	213	NUM
ajis02-2391	567	10	.	.	PUNCT
ajis02-2391	568	1	doi:10.2307/249751	doi:10.2307/249751	PROPN
ajis02-2391	568	2	khalil	khalil	PROPN
ajis02-2391	568	3	,	,	PUNCT
ajis02-2391	568	4	e.	e.	PROPN
ajis02-2391	568	5	l.	l.	PROPN
ajis02-2391	568	6	(	(	PUNCT
ajis02-2391	568	7	1995	1995	NUM
ajis02-2391	568	8	)	)	PUNCT
ajis02-2391	568	9	.	.	PUNCT
ajis02-2391	569	1	institutional	institutional	ADJ
ajis02-2391	569	2	theory	theory	NOUN
ajis02-2391	569	3	of	of	ADP
ajis02-2391	569	4	the	the	DET
ajis02-2391	569	5	firm	firm	NOUN
ajis02-2391	569	6	?	?	PUNCT
ajis02-2391	570	1	extension	extension	NOUN
ajis02-2391	570	2	and	and	CCONJ
ajis02-2391	570	3	limitation	limitation	NOUN
ajis02-2391	570	4	.	.	PUNCT
ajis02-2391	571	1	review	review	NOUN
ajis02-2391	571	2	of	of	ADP
ajis02-2391	571	3	political	political	ADJ
ajis02-2391	571	4	economy	economy	NOUN
ajis02-2391	571	5	,	,	PUNCT
ajis02-2391	571	6	7(1	7(1	NUM
ajis02-2391	571	7	)	)	PUNCT
ajis02-2391	571	8	,	,	PUNCT
ajis02-2391	571	9	43	43	NUM
ajis02-2391	571	10	-	-	SYM
ajis02-2391	571	11	51	51	NUM
ajis02-2391	571	12	.	.	PUNCT
ajis02-2391	572	1	doi:10.1080/09538259500000003	doi:10.1080/09538259500000003	PROPN
ajis02-2391	572	2	kim	kim	PROPN
ajis02-2391	572	3	,	,	PUNCT
ajis02-2391	572	4	m.	m.	NOUN
ajis02-2391	572	5	,	,	PUNCT
ajis02-2391	572	6	sharman	sharman	PROPN
ajis02-2391	572	7	,	,	PUNCT
ajis02-2391	572	8	r.	r.	PROPN
ajis02-2391	572	9	,	,	PUNCT
ajis02-2391	572	10	cook	cook	NOUN
ajis02-2391	572	11	-	-	PUNCT
ajis02-2391	572	12	cottone	cottone	VERB
ajis02-2391	572	13	,	,	PUNCT
ajis02-2391	572	14	c.	c.	PROPN
ajis02-2391	572	15	p.	p.	PROPN
ajis02-2391	572	16	,	,	PUNCT
ajis02-2391	572	17	rao	rao	PROPN
ajis02-2391	572	18	,	,	PUNCT
ajis02-2391	572	19	h.	h.	PROPN
ajis02-2391	572	20	r.	r.	PROPN
ajis02-2391	572	21	,	,	PUNCT
ajis02-2391	572	22	&	&	CCONJ
ajis02-2391	572	23	upadhyaya	upadhyaya	PROPN
ajis02-2391	572	24	,	,	PUNCT
ajis02-2391	572	25	s.	s.	PROPN
ajis02-2391	572	26	j.	j.	PROPN
ajis02-2391	572	27	(	(	PUNCT
ajis02-2391	572	28	2012	2012	NUM
ajis02-2391	572	29	)	)	PUNCT
ajis02-2391	572	30	.	.	PUNCT
ajis02-2391	573	1	assessing	assess	VERB
ajis02-2391	573	2	roles	role	NOUN
ajis02-2391	573	3	of	of	ADP
ajis02-2391	573	4	people	people	NOUN
ajis02-2391	573	5	,	,	PUNCT
ajis02-2391	573	6	technology	technology	NOUN
ajis02-2391	573	7	and	and	CCONJ
ajis02-2391	573	8	structure	structure	NOUN
ajis02-2391	573	9	in	in	ADP
ajis02-2391	573	10	emergency	emergency	NOUN
ajis02-2391	573	11	management	management	NOUN
ajis02-2391	573	12	systems	system	NOUN
ajis02-2391	573	13	:	:	PUNCT
ajis02-2391	573	14	a	a	DET
ajis02-2391	573	15	public	public	ADJ
ajis02-2391	573	16	sector	sector	NOUN
ajis02-2391	573	17	perspective	perspective	NOUN
ajis02-2391	573	18	.	.	PUNCT
ajis02-2391	574	1	behaviour	behaviour	NOUN
ajis02-2391	574	2	and	and	CCONJ
ajis02-2391	574	3	information	information	NOUN
ajis02-2391	574	4	technology	technology	NOUN
ajis02-2391	574	5	,	,	PUNCT
ajis02-2391	574	6	31(12	31(12	NUM
ajis02-2391	574	7	)	)	PUNCT
ajis02-2391	574	8	,	,	PUNCT
ajis02-2391	574	9	1147	1147	NUM
ajis02-2391	574	10	-	-	SYM
ajis02-2391	574	11	1160	1160	NUM
ajis02-2391	574	12	.	.	PUNCT
ajis02-2391	575	1	doi:10.1080/0144929x.2010.510209	doi:10.1080/0144929x.2010.510209	PROPN
ajis02-2391	575	2	klein	klein	PROPN
ajis02-2391	575	3	,	,	PUNCT
ajis02-2391	575	4	k.	k.	PROPN
ajis02-2391	575	5	j.	j.	PROPN
ajis02-2391	575	6	,	,	PUNCT
ajis02-2391	575	7	&	&	CCONJ
ajis02-2391	575	8	kozlowski	kozlowski	PROPN
ajis02-2391	575	9	,	,	PUNCT
ajis02-2391	575	10	s.	s.	PROPN
ajis02-2391	575	11	w.	w.	PROPN
ajis02-2391	575	12	(	(	PUNCT
ajis02-2391	575	13	2000	2000	NUM
ajis02-2391	575	14	)	)	PUNCT
ajis02-2391	575	15	.	.	PUNCT
ajis02-2391	576	1	multilevel	multilevel	PROPN
ajis02-2391	576	2	theory	theory	NOUN
ajis02-2391	576	3	,	,	PUNCT
ajis02-2391	576	4	research	research	NOUN
ajis02-2391	576	5	,	,	PUNCT
ajis02-2391	576	6	and	and	CCONJ
ajis02-2391	576	7	methods	method	NOUN
ajis02-2391	576	8	in	in	ADP
ajis02-2391	576	9	organizations	organization	NOUN
ajis02-2391	576	10	:	:	PUNCT
ajis02-2391	576	11	foundations	foundation	NOUN
ajis02-2391	576	12	,	,	PUNCT
ajis02-2391	576	13	extensions	extension	NOUN
ajis02-2391	576	14	,	,	PUNCT
ajis02-2391	576	15	and	and	CCONJ
ajis02-2391	576	16	new	new	ADJ
ajis02-2391	576	17	directions	direction	NOUN
ajis02-2391	576	18	.	.	PUNCT
ajis02-2391	577	1	san	san	PROPN
ajis02-2391	577	2	fancisco	fancisco	PROPN
ajis02-2391	577	3	,	,	PUNCT
ajis02-2391	577	4	ca	can	AUX
ajis02-2391	577	5	:	:	PUNCT
ajis02-2391	577	6	josseybass	josseybass	PROPN
ajis02-2391	577	7	ko	ko	PROPN
ajis02-2391	577	8	,	,	PUNCT
ajis02-2391	577	9	e.	e.	PROPN
ajis02-2391	577	10	,	,	PUNCT
ajis02-2391	577	11	kim	kim	PROPN
ajis02-2391	577	12	,	,	PUNCT
ajis02-2391	577	13	s.	s.	PROPN
ajis02-2391	577	14	h.	h.	PROPN
ajis02-2391	577	15	,	,	PUNCT
ajis02-2391	577	16	kim	kim	PROPN
ajis02-2391	577	17	,	,	PUNCT
ajis02-2391	577	18	m.	m.	NOUN
ajis02-2391	577	19	,	,	PUNCT
ajis02-2391	577	20	&	&	CCONJ
ajis02-2391	577	21	woo	woo	PROPN
ajis02-2391	577	22	,	,	PUNCT
ajis02-2391	577	23	j.	j.	PROPN
ajis02-2391	577	24	y.	y.	PROPN
ajis02-2391	577	25	(	(	PUNCT
ajis02-2391	577	26	2008	2008	NUM
ajis02-2391	577	27	)	)	PUNCT
ajis02-2391	577	28	.	.	PUNCT
ajis02-2391	578	1	organizational	organizational	ADJ
ajis02-2391	578	2	characteristics	characteristic	NOUN
ajis02-2391	578	3	and	and	CCONJ
ajis02-2391	578	4	the	the	DET
ajis02-2391	578	5	crm	crm	NOUN
ajis02-2391	578	6	adoption	adoption	NOUN
ajis02-2391	578	7	process	process	NOUN
ajis02-2391	578	8	.	.	PUNCT
ajis02-2391	579	1	journal	journal	PROPN
ajis02-2391	579	2	of	of	ADP
ajis02-2391	579	3	business	business	NOUN
ajis02-2391	579	4	research	research	NOUN
ajis02-2391	579	5	,	,	PUNCT
ajis02-2391	579	6	61(1	61(1	NOUN
ajis02-2391	579	7	)	)	PUNCT
ajis02-2391	579	8	,	,	PUNCT
ajis02-2391	579	9	65	65	NUM
ajis02-2391	579	10	-	-	SYM
ajis02-2391	579	11	74	74	NUM
ajis02-2391	579	12	.	.	PUNCT
ajis02-2391	580	1	doi	doi	NOUN
ajis02-2391	580	2	:	:	PUNCT
ajis02-2391	580	3	10.1016	10.1016	NUM
ajis02-2391	580	4	/	/	SYM
ajis02-2391	580	5	j.jbusres.2006.05.011	j.jbusres.2006.05.011	PROPN
ajis02-2391	580	6	leavitt	leavitt	VERB
ajis02-2391	580	7	,	,	PUNCT
ajis02-2391	580	8	h.	h.	PROPN
ajis02-2391	580	9	j.	j.	PROPN
ajis02-2391	581	1	(	(	PUNCT
ajis02-2391	581	2	1964	1964	NUM
ajis02-2391	581	3	)	)	PUNCT
ajis02-2391	581	4	.	.	PUNCT
ajis02-2391	582	1	applied	apply	VERB
ajis02-2391	582	2	organization	organization	NOUN
ajis02-2391	582	3	change	change	NOUN
ajis02-2391	582	4	in	in	ADP
ajis02-2391	582	5	industry	industry	NOUN
ajis02-2391	582	6	:	:	PUNCT
ajis02-2391	582	7	structural	structural	ADJ
ajis02-2391	582	8	,	,	PUNCT
ajis02-2391	582	9	technical	technical	ADJ
ajis02-2391	582	10	and	and	CCONJ
ajis02-2391	582	11	human	human	ADJ
ajis02-2391	582	12	approaches	approach	NOUN
ajis02-2391	582	13	.	.	PUNCT
ajis02-2391	583	1	new	new	ADJ
ajis02-2391	583	2	perspectives	perspective	NOUN
ajis02-2391	583	3	in	in	ADP
ajis02-2391	583	4	organizational	organizational	ADJ
ajis02-2391	583	5	research	research	NOUN
ajis02-2391	583	6	,	,	PUNCT
ajis02-2391	583	7	55	55	NUM
ajis02-2391	583	8	-	-	SYM
ajis02-2391	583	9	71	71	NUM
ajis02-2391	583	10	australasian	australasian	ADJ
ajis02-2391	583	11	journal	journal	NOUN
ajis02-2391	583	12	of	of	ADP
ajis02-2391	583	13	information	information	NOUN
ajis02-2391	583	14	systems	system	NOUN
ajis02-2391	583	15	techakriengkrai	techakriengkrai	VERB
ajis02-2391	583	16	,	,	PUNCT
ajis02-2391	583	17	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	583	18	&	&	CCONJ
ajis02-2391	583	19	tan	tan	PROPN
ajis02-2391	583	20	2021	2021	NUM
ajis02-2391	583	21	,	,	PUNCT
ajis02-2391	583	22	vol	vol	NOUN
ajis02-2391	583	23	25	25	NUM
ajis02-2391	583	24	,	,	PUNCT
ajis02-2391	583	25	research	research	NOUN
ajis02-2391	583	26	article	article	NOUN
ajis02-2391	583	27	post	post	ADJ
ajis02-2391	583	28	-	-	ADJ
ajis02-2391	583	29	adoptive	adoptive	ADJ
ajis02-2391	583	30	change	change	NOUN
ajis02-2391	583	31	of	of	ADP
ajis02-2391	583	32	enterprise	enterprise	NOUN
ajis02-2391	583	33	system	system	NOUN
ajis02-2391	583	34	implementations	implementation	NOUN
ajis02-2391	583	35	24	24	NUM
ajis02-2391	583	36	lewis	lewis	PROPN
ajis02-2391	583	37	,	,	PUNCT
ajis02-2391	583	38	j.	j.	PROPN
ajis02-2391	583	39	,	,	PUNCT
ajis02-2391	583	40	&	&	CCONJ
ajis02-2391	583	41	ritchie	ritchie	PROPN
ajis02-2391	583	42	,	,	PUNCT
ajis02-2391	583	43	j.	j.	PROPN
ajis02-2391	583	44	(	(	PUNCT
ajis02-2391	583	45	2003	2003	NUM
ajis02-2391	583	46	)	)	PUNCT
ajis02-2391	583	47	.	.	PUNCT
ajis02-2391	584	1	generalising	generalise	VERB
ajis02-2391	584	2	from	from	ADP
ajis02-2391	584	3	qualitative	qualitative	ADJ
ajis02-2391	584	4	research	research	NOUN
ajis02-2391	584	5	.	.	PUNCT
ajis02-2391	585	1	in	in	ADP
ajis02-2391	585	2	qualitative	qualitative	ADJ
ajis02-2391	585	3	research	research	NOUN
ajis02-2391	585	4	practice	practice	NOUN
ajis02-2391	585	5	:	:	PUNCT
ajis02-2391	585	6	a	a	DET
ajis02-2391	585	7	guide	guide	NOUN
ajis02-2391	585	8	for	for	ADP
ajis02-2391	585	9	social	social	ADJ
ajis02-2391	585	10	science	science	NOUN
ajis02-2391	585	11	students	student	NOUN
ajis02-2391	585	12	and	and	CCONJ
ajis02-2391	585	13	researchers	researcher	NOUN
ajis02-2391	585	14	(	(	PUNCT
ajis02-2391	585	15	pp	pp	ADJ
ajis02-2391	585	16	.	.	PUNCT
ajis02-2391	586	1	263	263	NUM
ajis02-2391	586	2	-	-	SYM
ajis02-2391	586	3	286	286	NUM
ajis02-2391	586	4	)	)	PUNCT
ajis02-2391	586	5	.	.	PUNCT
ajis02-2391	587	1	london	london	PROPN
ajis02-2391	587	2	,	,	PUNCT
ajis02-2391	587	3	uk	uk	PROPN
ajis02-2391	587	4	:	:	PUNCT
ajis02-2391	587	5	sage	sage	NOUN
ajis02-2391	587	6	publications	publication	VERB
ajis02-2391	587	7	luna	luna	PROPN
ajis02-2391	587	8	-	-	PUNCT
ajis02-2391	587	9	reyes	reyes	PROPN
ajis02-2391	587	10	,	,	PUNCT
ajis02-2391	587	11	l.	l.	PROPN
ajis02-2391	587	12	f.	f.	PROPN
ajis02-2391	587	13	,	,	PUNCT
ajis02-2391	587	14	zhang	zhang	PROPN
ajis02-2391	587	15	,	,	PUNCT
ajis02-2391	587	16	j.	j.	PROPN
ajis02-2391	587	17	,	,	PUNCT
ajis02-2391	587	18	gil	gil	PROPN
ajis02-2391	587	19	-	-	PUNCT
ajis02-2391	587	20	garcía	garcía	PROPN
ajis02-2391	587	21	,	,	PUNCT
ajis02-2391	587	22	j.	j.	PROPN
ajis02-2391	587	23	r.	r.	PROPN
ajis02-2391	587	24	,	,	PUNCT
ajis02-2391	587	25	&	&	CCONJ
ajis02-2391	587	26	cresswell	cresswell	PROPN
ajis02-2391	587	27	,	,	PUNCT
ajis02-2391	587	28	a.	a.	NOUN
ajis02-2391	587	29	m.	m.	NOUN
ajis02-2391	587	30	(	(	PUNCT
ajis02-2391	587	31	2005	2005	NUM
ajis02-2391	587	32	)	)	PUNCT
ajis02-2391	587	33	.	.	PUNCT
ajis02-2391	588	1	information	information	NOUN
ajis02-2391	588	2	systems	system	NOUN
ajis02-2391	588	3	development	development	NOUN
ajis02-2391	588	4	as	as	ADP
ajis02-2391	588	5	emergent	emergent	ADJ
ajis02-2391	588	6	socio	socio	NOUN
ajis02-2391	588	7	-	-	PUNCT
ajis02-2391	588	8	technical	technical	ADJ
ajis02-2391	588	9	change	change	NOUN
ajis02-2391	588	10	:	:	PUNCT
ajis02-2391	588	11	a	a	DET
ajis02-2391	588	12	practice	practice	NOUN
ajis02-2391	588	13	approach	approach	NOUN
ajis02-2391	588	14	.	.	PUNCT
ajis02-2391	589	1	european	european	PROPN
ajis02-2391	589	2	journal	journal	PROPN
ajis02-2391	589	3	of	of	ADP
ajis02-2391	589	4	information	information	NOUN
ajis02-2391	589	5	systems	system	NOUN
ajis02-2391	589	6	,	,	PUNCT
ajis02-2391	589	7	14(1	14(1	NUM
ajis02-2391	589	8	)	)	PUNCT
ajis02-2391	589	9	,	,	PUNCT
ajis02-2391	589	10	93	93	NUM
ajis02-2391	589	11	-	-	SYM
ajis02-2391	589	12	105	105	NUM
ajis02-2391	589	13	.	.	PUNCT
ajis02-2391	590	1	doi	doi	NOUN
ajis02-2391	590	2	:	:	PUNCT
ajis02-2391	590	3	10.1057	10.1057	NUM
ajis02-2391	590	4	/	/	SYM
ajis02-2391	590	5	palgrave.ejis.3000524	palgrave.ejis.3000524	PROPN
ajis02-2391	590	6	lyytinen	lyytinen	NOUN
ajis02-2391	590	7	,	,	PUNCT
ajis02-2391	590	8	k.	k.	PROPN
ajis02-2391	590	9	,	,	PUNCT
ajis02-2391	590	10	&	&	CCONJ
ajis02-2391	590	11	newman	newman	PROPN
ajis02-2391	590	12	,	,	PUNCT
ajis02-2391	590	13	m.	m.	NOUN
ajis02-2391	590	14	(	(	PUNCT
ajis02-2391	590	15	2008	2008	NUM
ajis02-2391	590	16	)	)	PUNCT
ajis02-2391	590	17	.	.	PUNCT
ajis02-2391	591	1	explaining	explain	VERB
ajis02-2391	591	2	information	information	NOUN
ajis02-2391	591	3	systems	system	NOUN
ajis02-2391	591	4	change	change	NOUN
ajis02-2391	591	5	:	:	PUNCT
ajis02-2391	591	6	a	a	DET
ajis02-2391	591	7	punctuated	punctuate	VERB
ajis02-2391	591	8	socio	socio	NOUN
ajis02-2391	591	9	-	-	PUNCT
ajis02-2391	591	10	technical	technical	ADJ
ajis02-2391	591	11	change	change	NOUN
ajis02-2391	591	12	model	model	NOUN
ajis02-2391	591	13	.	.	PUNCT
ajis02-2391	592	1	european	european	PROPN
ajis02-2391	592	2	journal	journal	PROPN
ajis02-2391	592	3	of	of	ADP
ajis02-2391	592	4	information	information	NOUN
ajis02-2391	592	5	systems	system	NOUN
ajis02-2391	592	6	,	,	PUNCT
ajis02-2391	592	7	17(6	17(6	NUM
ajis02-2391	592	8	)	)	PUNCT
ajis02-2391	592	9	,	,	PUNCT
ajis02-2391	592	10	589	589	NUM
ajis02-2391	592	11	-	-	SYM
ajis02-2391	592	12	613	613	NUM
ajis02-2391	592	13	.	.	PUNCT
ajis02-2391	592	14	doi:10.1057	doi:10.1057	NOUN
ajis02-2391	592	15	/	/	SYM
ajis02-2391	592	16	ejis.2008.50	ejis.2008.50	NOUN
ajis02-2391	592	17	lyytinen	lyytinen	PROPN
ajis02-2391	592	18	,	,	PUNCT
ajis02-2391	592	19	k.	k.	PROPN
ajis02-2391	592	20	,	,	PUNCT
ajis02-2391	592	21	newman	newman	PROPN
ajis02-2391	592	22	,	,	PUNCT
ajis02-2391	592	23	m.	m.	NOUN
ajis02-2391	592	24	,	,	PUNCT
ajis02-2391	592	25	&	&	CCONJ
ajis02-2391	592	26	al	al	PROPN
ajis02-2391	592	27	-	-	PUNCT
ajis02-2391	592	28	muharfi	muharfi	NOUN
ajis02-2391	592	29	,	,	PUNCT
ajis02-2391	592	30	a.-r	a.-r	PROPN
ajis02-2391	592	31	.	.	PUNCT
ajis02-2391	593	1	a.	a.	NOUN
ajis02-2391	593	2	(	(	PUNCT
ajis02-2391	593	3	2009	2009	NUM
ajis02-2391	593	4	)	)	PUNCT
ajis02-2391	593	5	.	.	PUNCT
ajis02-2391	594	1	institutionalizing	institutionalize	VERB
ajis02-2391	594	2	enterprise	enterprise	NOUN
ajis02-2391	594	3	resource	resource	NOUN
ajis02-2391	594	4	planning	planning	NOUN
ajis02-2391	594	5	in	in	ADP
ajis02-2391	594	6	the	the	DET
ajis02-2391	594	7	saudi	saudi	ADJ
ajis02-2391	594	8	steel	steel	NOUN
ajis02-2391	594	9	industry	industry	NOUN
ajis02-2391	594	10	:	:	PUNCT
ajis02-2391	594	11	a	a	DET
ajis02-2391	594	12	punctuated	punctuate	VERB
ajis02-2391	594	13	socio	socio	NOUN
ajis02-2391	594	14	-	-	PUNCT
ajis02-2391	594	15	technical	technical	ADJ
ajis02-2391	594	16	analysis	analysis	NOUN
ajis02-2391	594	17	.	.	PUNCT
ajis02-2391	595	1	journal	journal	NOUN
ajis02-2391	595	2	of	of	ADP
ajis02-2391	595	3	information	information	NOUN
ajis02-2391	595	4	technology	technology	NOUN
ajis02-2391	595	5	,	,	PUNCT
ajis02-2391	595	6	24(4	24(4	NUM
ajis02-2391	595	7	)	)	PUNCT
ajis02-2391	595	8	,	,	PUNCT
ajis02-2391	595	9	286	286	NUM
ajis02-2391	595	10	-	-	SYM
ajis02-2391	595	11	304	304	NUM
ajis02-2391	595	12	.	.	PUNCT
ajis02-2391	596	1	doi:10.1057	doi:10.1057	NOUN
ajis02-2391	596	2	/	/	SYM
ajis02-2391	596	3	jit.2009.14	jit.2009.14	PROPN
ajis02-2391	596	4	mackay	mackay	PROPN
ajis02-2391	596	5	,	,	PUNCT
ajis02-2391	596	6	r.	r.	PROPN
ajis02-2391	596	7	b.	b.	PROPN
ajis02-2391	596	8	,	,	PUNCT
ajis02-2391	596	9	&	&	CCONJ
ajis02-2391	596	10	chia	chia	PROPN
ajis02-2391	596	11	,	,	PUNCT
ajis02-2391	596	12	r.	r.	PROPN
ajis02-2391	596	13	(	(	PUNCT
ajis02-2391	596	14	2013	2013	NUM
ajis02-2391	596	15	)	)	PUNCT
ajis02-2391	596	16	.	.	PUNCT
ajis02-2391	597	1	choice	choice	NOUN
ajis02-2391	597	2	,	,	PUNCT
ajis02-2391	597	3	chance	chance	NOUN
ajis02-2391	597	4	,	,	PUNCT
ajis02-2391	597	5	and	and	CCONJ
ajis02-2391	597	6	unintended	unintended	ADJ
ajis02-2391	597	7	consequences	consequence	NOUN
ajis02-2391	597	8	in	in	ADP
ajis02-2391	597	9	strategic	strategic	ADJ
ajis02-2391	597	10	change	change	NOUN
ajis02-2391	597	11	:	:	PUNCT
ajis02-2391	597	12	a	a	DET
ajis02-2391	597	13	process	process	NOUN
ajis02-2391	597	14	understanding	understanding	NOUN
ajis02-2391	597	15	of	of	ADP
ajis02-2391	597	16	the	the	DET
ajis02-2391	597	17	rise	rise	NOUN
ajis02-2391	597	18	and	and	CCONJ
ajis02-2391	597	19	fall	fall	NOUN
ajis02-2391	597	20	of	of	ADP
ajis02-2391	597	21	northco	northco	ADJ
ajis02-2391	597	22	automotive	automotive	ADJ
ajis02-2391	597	23	.	.	PUNCT
ajis02-2391	598	1	academy	academy	PROPN
ajis02-2391	598	2	of	of	ADP
ajis02-2391	598	3	management	management	PROPN
ajis02-2391	598	4	journal	journal	NOUN
ajis02-2391	598	5	,	,	PUNCT
ajis02-2391	598	6	56(1	56(1	NUM
ajis02-2391	598	7	)	)	PUNCT
ajis02-2391	598	8	,	,	PUNCT
ajis02-2391	598	9	208	208	NUM
ajis02-2391	598	10	-	-	SYM
ajis02-2391	598	11	230	230	NUM
ajis02-2391	598	12	.	.	PUNCT
ajis02-2391	599	1	doi:10.5465	doi:10.5465	PROPN
ajis02-2391	599	2	/	/	SYM
ajis02-2391	599	3	amj.2010.0734	amj.2010.0734	PROPN
ajis02-2391	599	4	mcleod	mcleod	PROPN
ajis02-2391	599	5	,	,	PUNCT
ajis02-2391	599	6	l.	l.	PROPN
ajis02-2391	599	7	,	,	PUNCT
ajis02-2391	599	8	&	&	CCONJ
ajis02-2391	599	9	doolin	doolin	PROPN
ajis02-2391	599	10	,	,	PUNCT
ajis02-2391	599	11	b.	b.	PROPN
ajis02-2391	599	12	(	(	PUNCT
ajis02-2391	599	13	2012	2012	NUM
ajis02-2391	599	14	)	)	PUNCT
ajis02-2391	599	15	.	.	PUNCT
ajis02-2391	600	1	information	information	NOUN
ajis02-2391	600	2	systems	system	NOUN
ajis02-2391	600	3	development	development	NOUN
ajis02-2391	600	4	as	as	ADP
ajis02-2391	600	5	situated	situate	VERB
ajis02-2391	600	6	socio	socio	NOUN
ajis02-2391	600	7	-	-	PUNCT
ajis02-2391	600	8	technical	technical	ADJ
ajis02-2391	600	9	change	change	NOUN
ajis02-2391	600	10	:	:	PUNCT
ajis02-2391	600	11	a	a	DET
ajis02-2391	600	12	process	process	NOUN
ajis02-2391	600	13	approach	approach	NOUN
ajis02-2391	600	14	.	.	PUNCT
ajis02-2391	601	1	european	european	PROPN
ajis02-2391	601	2	journal	journal	PROPN
ajis02-2391	601	3	of	of	ADP
ajis02-2391	601	4	information	information	NOUN
ajis02-2391	601	5	systems	system	NOUN
ajis02-2391	601	6	,	,	PUNCT
ajis02-2391	601	7	21(2	21(2	NUM
ajis02-2391	601	8	)	)	PUNCT
ajis02-2391	601	9	,	,	PUNCT
ajis02-2391	601	10	176	176	NUM
ajis02-2391	601	11	-	-	SYM
ajis02-2391	601	12	191	191	NUM
ajis02-2391	601	13	.	.	PUNCT
ajis02-2391	602	1	doi:10.1057	doi:10.1057	NOUN
ajis02-2391	602	2	/	/	SYM
ajis02-2391	602	3	ejis.2011.43	ejis.2011.43	NOUN
ajis02-2391	602	4	merkle	merkle	NOUN
ajis02-2391	602	5	executive	executive	ADJ
ajis02-2391	602	6	survey	survey	NOUN
ajis02-2391	602	7	,	,	PUNCT
ajis02-2391	602	8	2018	2018	NUM
ajis02-2391	602	9	:	:	PUNCT
ajis02-2391	602	10	7	7	NUM
ajis02-2391	602	11	must	must	AUX
ajis02-2391	602	12	-	-	PUNCT
ajis02-2391	602	13	know	know	VERB
ajis02-2391	602	14	crm	crm	NOUN
ajis02-2391	602	15	adoption	adoption	NOUN
ajis02-2391	602	16	statistics	statistic	NOUN
ajis02-2391	602	17	and	and	CCONJ
ajis02-2391	602	18	what	what	PRON
ajis02-2391	602	19	they	they	PRON
ajis02-2391	602	20	mean	mean	VERB
ajis02-2391	602	21	for	for	ADP
ajis02-2391	602	22	your	your	PRON
ajis02-2391	602	23	crm	crm	PROPN
ajis02-2391	602	24	.	.	PUNCT
ajis02-2391	603	1	retrieved	retrieve	VERB
ajis02-2391	603	2	from	from	ADP
ajis02-2391	603	3	https://www.business2community.com/customerexperience/7-must-know-crm-adoption-statistics-mean-crm-02023236	https://www.business2community.com/customerexperience/7-must-know-crm-adoption-statistics-mean-crm-02023236	PROPN
ajis02-2391	603	4	miles	mile	NOUN
ajis02-2391	603	5	,	,	PUNCT
ajis02-2391	603	6	m.	m.	PROPN
ajis02-2391	603	7	b.	b.	PROPN
ajis02-2391	603	8	,	,	PUNCT
ajis02-2391	603	9	&	&	CCONJ
ajis02-2391	603	10	huberman	huberman	NOUN
ajis02-2391	603	11	,	,	PUNCT
ajis02-2391	603	12	a.	a.	NOUN
ajis02-2391	603	13	m.	m.	NOUN
ajis02-2391	603	14	(	(	PUNCT
ajis02-2391	603	15	1994	1994	NUM
ajis02-2391	603	16	)	)	PUNCT
ajis02-2391	603	17	.	.	PUNCT
ajis02-2391	604	1	qualitative	qualitative	ADJ
ajis02-2391	604	2	data	datum	NOUN
ajis02-2391	604	3	analysis	analysis	NOUN
ajis02-2391	604	4	:	:	PUNCT
ajis02-2391	604	5	an	an	DET
ajis02-2391	604	6	expanded	expand	VERB
ajis02-2391	604	7	sourcebook	sourcebook	NOUN
ajis02-2391	604	8	.	.	PUNCT
ajis02-2391	605	1	london	london	PROPN
ajis02-2391	605	2	,	,	PUNCT
ajis02-2391	605	3	uk	uk	PROPN
ajis02-2391	605	4	:	:	PUNCT
ajis02-2391	605	5	sage	sage	PROPN
ajis02-2391	605	6	newell	newell	PROPN
ajis02-2391	605	7	,	,	PUNCT
ajis02-2391	605	8	s.	s.	PROPN
ajis02-2391	605	9	,	,	PUNCT
ajis02-2391	605	10	tansley	tansley	NOUN
ajis02-2391	605	11	,	,	PUNCT
ajis02-2391	605	12	c.	c.	PROPN
ajis02-2391	605	13	,	,	PUNCT
ajis02-2391	605	14	&	&	CCONJ
ajis02-2391	605	15	huang	huang	PROPN
ajis02-2391	605	16	,	,	PUNCT
ajis02-2391	605	17	j.	j.	PROPN
ajis02-2391	605	18	(	(	PUNCT
ajis02-2391	605	19	2002	2002	NUM
ajis02-2391	605	20	)	)	PUNCT
ajis02-2391	605	21	.	.	PUNCT
ajis02-2391	606	1	social	social	ADJ
ajis02-2391	606	2	capital	capital	NOUN
ajis02-2391	606	3	and	and	CCONJ
ajis02-2391	606	4	knowledge	knowledge	NOUN
ajis02-2391	606	5	creation	creation	NOUN
ajis02-2391	606	6	in	in	ADP
ajis02-2391	606	7	an	an	DET
ajis02-2391	606	8	erp	erp	NOUN
ajis02-2391	606	9	project	project	NOUN
ajis02-2391	606	10	team	team	NOUN
ajis02-2391	606	11	:	:	PUNCT
ajis02-2391	606	12	unintended	unintended	ADJ
ajis02-2391	606	13	incapacitating	incapacitate	VERB
ajis02-2391	606	14	consequences	consequence	NOUN
ajis02-2391	606	15	of	of	ADP
ajis02-2391	606	16	social	social	ADJ
ajis02-2391	606	17	capital	capital	NOUN
ajis02-2391	606	18	.	.	PUNCT
ajis02-2391	607	1	in	in	ADP
ajis02-2391	607	2	3rd	3rd	ADJ
ajis02-2391	607	3	european	european	ADJ
ajis02-2391	607	4	conference	conference	NOUN
ajis02-2391	607	5	on	on	ADP
ajis02-2391	607	6	organisational	organisational	ADJ
ajis02-2391	607	7	knowledge	knowledge	NOUN
ajis02-2391	607	8	,	,	PUNCT
ajis02-2391	607	9	learning	learning	NOUN
ajis02-2391	607	10	and	and	CCONJ
ajis02-2391	607	11	capabilities	capability	NOUN
ajis02-2391	607	12	.	.	PUNCT
ajis02-2391	608	1	amcis	amcis	ADV
ajis02-2391	608	2	2001	2001	NUM
ajis02-2391	608	3	proceedings	proceeding	NOUN
ajis02-2391	608	4	.	.	PUNCT
ajis02-2391	609	1	217	217	NUM
ajis02-2391	609	2	newman	newman	PROPN
ajis02-2391	609	3	,	,	PUNCT
ajis02-2391	609	4	m.	m.	NOUN
ajis02-2391	609	5	,	,	PUNCT
ajis02-2391	609	6	&	&	CCONJ
ajis02-2391	609	7	robey	robey	PROPN
ajis02-2391	609	8	,	,	PUNCT
ajis02-2391	609	9	d.	d.	PROPN
ajis02-2391	609	10	1992	1992	NUM
ajis02-2391	609	11	.	.	PUNCT
ajis02-2391	610	1	a	a	DET
ajis02-2391	610	2	social	social	ADJ
ajis02-2391	610	3	process	process	NOUN
ajis02-2391	610	4	model	model	NOUN
ajis02-2391	610	5	of	of	ADP
ajis02-2391	610	6	user	user	NOUN
ajis02-2391	610	7	-	-	PUNCT
ajis02-2391	610	8	analyst	analyst	NOUN
ajis02-2391	610	9	relationships	relationship	NOUN
ajis02-2391	610	10	,	,	PUNCT
ajis02-2391	610	11	mis	mis	PROPN
ajis02-2391	610	12	quarterly	quarterly	NOUN
ajis02-2391	610	13	,	,	PUNCT
ajis02-2391	610	14	16(2	16(2	NUM
ajis02-2391	610	15	)	)	PUNCT
ajis02-2391	610	16	,	,	PUNCT
ajis02-2391	610	17	249–266	249–266	NUM
ajis02-2391	610	18	patton	patton	NOUN
ajis02-2391	610	19	,	,	PUNCT
ajis02-2391	610	20	m.	m.	NOUN
ajis02-2391	610	21	q.	q.	PROPN
ajis02-2391	610	22	(	(	PUNCT
ajis02-2391	610	23	1990	1990	NUM
ajis02-2391	610	24	)	)	PUNCT
ajis02-2391	610	25	.	.	PUNCT
ajis02-2391	611	1	qualitative	qualitative	ADJ
ajis02-2391	611	2	evaluation	evaluation	NOUN
ajis02-2391	611	3	and	and	CCONJ
ajis02-2391	611	4	research	research	NOUN
ajis02-2391	611	5	methods	method	NOUN
ajis02-2391	611	6	(	(	PUNCT
ajis02-2391	611	7	2nd	2nd	ADJ
ajis02-2391	611	8	ed	ed	NOUN
ajis02-2391	611	9	.	.	PUNCT
ajis02-2391	611	10	)	)	PUNCT
ajis02-2391	611	11	.	.	PUNCT
ajis02-2391	612	1	newbury	newbury	PROPN
ajis02-2391	612	2	park	park	PROPN
ajis02-2391	612	3	,	,	PUNCT
ajis02-2391	612	4	ca	can	AUX
ajis02-2391	612	5	:	:	PUNCT
ajis02-2391	612	6	sage	sage	NOUN
ajis02-2391	612	7	publications	publication	NOUN
ajis02-2391	612	8	rollins	rollin	NOUN
ajis02-2391	612	9	,	,	PUNCT
ajis02-2391	612	10	g.	g.	PROPN
ajis02-2391	612	11	(	(	PUNCT
ajis02-2391	612	12	2012	2012	NUM
ajis02-2391	612	13	)	)	PUNCT
ajis02-2391	612	14	.	.	PUNCT
ajis02-2391	613	1	unintended	unintended	ADJ
ajis02-2391	613	2	consequences	consequence	NOUN
ajis02-2391	613	3	:	:	PUNCT
ajis02-2391	613	4	identifying	identify	VERB
ajis02-2391	613	5	and	and	CCONJ
ajis02-2391	613	6	mitigating	mitigate	VERB
ajis02-2391	613	7	unanticipated	unanticipated	ADJ
ajis02-2391	613	8	issues	issue	NOUN
ajis02-2391	613	9	in	in	ADP
ajis02-2391	613	10	ehr	ehr	NOUN
ajis02-2391	613	11	use	use	NOUN
ajis02-2391	613	12	.	.	PUNCT
ajis02-2391	614	1	journal	journal	PROPN
ajis02-2391	614	2	of	of	ADP
ajis02-2391	614	3	ahima	ahima	PROPN
ajis02-2391	614	4	,	,	PUNCT
ajis02-2391	614	5	83(1	83(1	PROPN
ajis02-2391	614	6	)	)	PUNCT
ajis02-2391	614	7	,	,	PUNCT
ajis02-2391	614	8	28	28	NUM
ajis02-2391	614	9	-	-	SYM
ajis02-2391	614	10	3	3	NUM
ajis02-2391	614	11	.	.	PUNCT
ajis02-2391	614	12	sawyer	sawyer	PROPN
ajis02-2391	614	13	,	,	PUNCT
ajis02-2391	614	14	s.	s.	PROPN
ajis02-2391	614	15	,	,	PUNCT
ajis02-2391	614	16	&	&	CCONJ
ajis02-2391	614	17	southwick	southwick	PROPN
ajis02-2391	614	18	,	,	PUNCT
ajis02-2391	614	19	r.	r.	PROPN
ajis02-2391	614	20	(	(	PUNCT
ajis02-2391	614	21	2002	2002	NUM
ajis02-2391	614	22	)	)	PUNCT
ajis02-2391	614	23	.	.	PUNCT
ajis02-2391	615	1	temporal	temporal	ADJ
ajis02-2391	615	2	issues	issue	NOUN
ajis02-2391	615	3	in	in	ADP
ajis02-2391	615	4	information	information	NOUN
ajis02-2391	615	5	and	and	CCONJ
ajis02-2391	615	6	communication	communication	NOUN
ajis02-2391	615	7	technology	technology	NOUN
ajis02-2391	615	8	-	-	PUNCT
ajis02-2391	615	9	enabled	enable	VERB
ajis02-2391	615	10	organizational	organizational	ADJ
ajis02-2391	615	11	change	change	NOUN
ajis02-2391	615	12	:	:	PUNCT
ajis02-2391	615	13	evidence	evidence	NOUN
ajis02-2391	615	14	from	from	ADP
ajis02-2391	615	15	an	an	DET
ajis02-2391	615	16	enterprise	enterprise	NOUN
ajis02-2391	615	17	systems	system	NOUN
ajis02-2391	615	18	implementation	implementation	NOUN
ajis02-2391	615	19	.	.	PUNCT
ajis02-2391	616	1	the	the	DET
ajis02-2391	616	2	information	information	NOUN
ajis02-2391	616	3	society	society	NOUN
ajis02-2391	616	4	,	,	PUNCT
ajis02-2391	616	5	18(4	18(4	NUM
ajis02-2391	616	6	)	)	PUNCT
ajis02-2391	616	7	,	,	PUNCT
ajis02-2391	616	8	263	263	NUM
ajis02-2391	616	9	-	-	SYM
ajis02-2391	616	10	280	280	NUM
ajis02-2391	616	11	.	.	PUNCT
ajis02-2391	616	12	doi:10.1080/01972240290075110	doi:10.1080/01972240290075110	PROPN
ajis02-2391	616	13	schilhavy	schilhavy	PROPN
ajis02-2391	616	14	,	,	PUNCT
ajis02-2391	616	15	r.	r.	PROPN
ajis02-2391	616	16	,	,	PUNCT
ajis02-2391	616	17	&	&	CCONJ
ajis02-2391	616	18	iyer	iyer	PROPN
ajis02-2391	616	19	,	,	PUNCT
ajis02-2391	616	20	l.	l.	PROPN
ajis02-2391	616	21	(	(	PUNCT
ajis02-2391	616	22	2007	2007	NUM
ajis02-2391	616	23	)	)	PUNCT
ajis02-2391	616	24	.	.	PUNCT
ajis02-2391	617	1	exploring	explore	VERB
ajis02-2391	617	2	the	the	DET
ajis02-2391	617	3	information	information	NOUN
ajis02-2391	617	4	effects	effect	NOUN
ajis02-2391	617	5	of	of	ADP
ajis02-2391	617	6	identity	identity	NOUN
ajis02-2391	617	7	and	and	CCONJ
ajis02-2391	617	8	information	information	NOUN
ajis02-2391	617	9	transparency	transparency	NOUN
ajis02-2391	617	10	in	in	ADP
ajis02-2391	617	11	reputation	reputation	NOUN
ajis02-2391	617	12	systems	system	NOUN
ajis02-2391	617	13	.	.	PUNCT
ajis02-2391	618	1	presented	present	VERB
ajis02-2391	618	2	at	at	ADP
ajis02-2391	618	3	the	the	DET
ajis02-2391	618	4	digit	digit	NOUN
ajis02-2391	618	5	workshops	workshop	NOUN
ajis02-2391	618	6	,	,	PUNCT
ajis02-2391	618	7	montreal	montreal	PROPN
ajis02-2391	618	8	,	,	PUNCT
ajis02-2391	618	9	canada	canada	PROPN
ajis02-2391	618	10	australasian	australasian	ADJ
ajis02-2391	618	11	journal	journal	NOUN
ajis02-2391	618	12	of	of	ADP
ajis02-2391	618	13	information	information	NOUN
ajis02-2391	618	14	systems	system	NOUN
ajis02-2391	618	15	techakriengkrai	techakriengkrai	VERB
ajis02-2391	618	16	,	,	PUNCT
ajis02-2391	618	17	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	618	18	&	&	CCONJ
ajis02-2391	618	19	tan	tan	PROPN
ajis02-2391	618	20	2021	2021	NUM
ajis02-2391	618	21	,	,	PUNCT
ajis02-2391	618	22	vol	vol	NOUN
ajis02-2391	618	23	25	25	NUM
ajis02-2391	618	24	,	,	PUNCT
ajis02-2391	618	25	research	research	NOUN
ajis02-2391	618	26	article	article	NOUN
ajis02-2391	618	27	post	post	ADJ
ajis02-2391	618	28	-	-	ADJ
ajis02-2391	618	29	adoptive	adoptive	ADJ
ajis02-2391	618	30	change	change	NOUN
ajis02-2391	618	31	of	of	ADP
ajis02-2391	618	32	enterprise	enterprise	NOUN
ajis02-2391	618	33	system	system	NOUN
ajis02-2391	618	34	implementations	implementation	NOUN
ajis02-2391	618	35	25	25	NUM
ajis02-2391	618	36	schwartz	schwartz	NOUN
ajis02-2391	618	37	,	,	PUNCT
ajis02-2391	618	38	s.	s.	PROPN
ajis02-2391	618	39	j.	j.	PROPN
ajis02-2391	618	40	(	(	PUNCT
ajis02-2391	618	41	2002	2002	NUM
ajis02-2391	618	42	)	)	PUNCT
ajis02-2391	618	43	.	.	PUNCT
ajis02-2391	619	1	in	in	ADP
ajis02-2391	619	2	search	search	NOUN
ajis02-2391	619	3	of	of	ADP
ajis02-2391	619	4	mechanisms	mechanism	NOUN
ajis02-2391	619	5	of	of	ADP
ajis02-2391	619	6	change	change	NOUN
ajis02-2391	619	7	in	in	ADP
ajis02-2391	619	8	identity	identity	NOUN
ajis02-2391	619	9	development	development	NOUN
ajis02-2391	619	10	:	:	PUNCT
ajis02-2391	619	11	integrating	integrate	VERB
ajis02-2391	619	12	the	the	DET
ajis02-2391	619	13	constructivist	constructivist	NOUN
ajis02-2391	619	14	and	and	CCONJ
ajis02-2391	619	15	discovery	discovery	NOUN
ajis02-2391	619	16	perspectives	perspective	NOUN
ajis02-2391	619	17	on	on	ADP
ajis02-2391	619	18	identity	identity	NOUN
ajis02-2391	619	19	.	.	PUNCT
ajis02-2391	620	1	international	international	ADJ
ajis02-2391	620	2	journal	journal	PROPN
ajis02-2391	620	3	of	of	ADP
ajis02-2391	620	4	theory	theory	NOUN
ajis02-2391	620	5	and	and	CCONJ
ajis02-2391	620	6	research	research	NOUN
ajis02-2391	620	7	,	,	PUNCT
ajis02-2391	620	8	2(4	2(4	NUM
ajis02-2391	620	9	)	)	PUNCT
ajis02-2391	620	10	,	,	PUNCT
ajis02-2391	620	11	317	317	NUM
ajis02-2391	620	12	-	-	SYM
ajis02-2391	620	13	339	339	NUM
ajis02-2391	620	14	.	.	PUNCT
ajis02-2391	621	1	doi:10.1207	doi:10.1207	PROPN
ajis02-2391	621	2	/	/	SYM
ajis02-2391	621	3	s1532706xid0204_03	s1532706xid0204_03	PROPN
ajis02-2391	621	4	sebjan	sebjan	NOUN
ajis02-2391	621	5	,	,	PUNCT
ajis02-2391	621	6	u.	u.	PROPN
ajis02-2391	621	7	,	,	PUNCT
ajis02-2391	621	8	bobek	bobek	PROPN
ajis02-2391	621	9	,	,	PUNCT
ajis02-2391	621	10	s.	s.	PROPN
ajis02-2391	621	11	,	,	PUNCT
ajis02-2391	621	12	&	&	CCONJ
ajis02-2391	621	13	tominc	tominc	PRON
ajis02-2391	621	14	,	,	PUNCT
ajis02-2391	621	15	p.	p.	NOUN
ajis02-2391	621	16	(	(	PUNCT
ajis02-2391	621	17	2014	2014	NUM
ajis02-2391	621	18	)	)	PUNCT
ajis02-2391	621	19	.	.	PUNCT
ajis02-2391	622	1	organizational	organizational	ADJ
ajis02-2391	622	2	factors	factor	NOUN
ajis02-2391	622	3	influencing	influence	VERB
ajis02-2391	622	4	effective	effective	ADJ
ajis02-2391	622	5	use	use	NOUN
ajis02-2391	622	6	of	of	ADP
ajis02-2391	622	7	crm	crm	NOUN
ajis02-2391	622	8	solutions	solution	NOUN
ajis02-2391	622	9	.	.	PUNCT
ajis02-2391	623	1	procedia	procedia	PROPN
ajis02-2391	623	2	technology	technology	PROPN
ajis02-2391	623	3	,	,	PUNCT
ajis02-2391	623	4	16	16	NUM
ajis02-2391	623	5	,	,	PUNCT
ajis02-2391	623	6	459	459	NUM
ajis02-2391	623	7	-	-	SYM
ajis02-2391	623	8	470	470	NUM
ajis02-2391	623	9	.	.	PUNCT
ajis02-2391	624	1	doi:10.1016	doi:10.1016	PROPN
ajis02-2391	624	2	/	/	SYM
ajis02-2391	624	3	j.protcy.2014.10.113	j.protcy.2014.10.113	PROPN
ajis02-2391	624	4	seethamraju	seethamraju	NOUN
ajis02-2391	624	5	,	,	PUNCT
ajis02-2391	624	6	r.	r.	PROPN
ajis02-2391	624	7	,	,	PUNCT
ajis02-2391	624	8	&	&	CCONJ
ajis02-2391	624	9	sundar	sundar	PROPN
ajis02-2391	624	10	,	,	PUNCT
ajis02-2391	624	11	d.	d.	PROPN
ajis02-2391	624	12	k.	k.	PROPN
ajis02-2391	624	13	(	(	PUNCT
ajis02-2391	624	14	2013	2013	NUM
ajis02-2391	624	15	)	)	PUNCT
ajis02-2391	624	16	.	.	PUNCT
ajis02-2391	625	1	influence	influence	NOUN
ajis02-2391	625	2	of	of	ADP
ajis02-2391	625	3	erp	erp	PROPN
ajis02-2391	625	4	systems	system	NOUN
ajis02-2391	625	5	on	on	ADP
ajis02-2391	625	6	business	business	NOUN
ajis02-2391	625	7	process	process	NOUN
ajis02-2391	625	8	agility	agility	NOUN
ajis02-2391	625	9	.	.	PUNCT
ajis02-2391	626	1	iimb	iimb	PROPN
ajis02-2391	626	2	management	management	PROPN
ajis02-2391	626	3	review	review	PROPN
ajis02-2391	626	4	,	,	PUNCT
ajis02-2391	626	5	25(3	25(3	NUM
ajis02-2391	626	6	)	)	PUNCT
ajis02-2391	626	7	,	,	PUNCT
ajis02-2391	626	8	137	137	NUM
ajis02-2391	626	9	-	-	SYM
ajis02-2391	626	10	149	149	NUM
ajis02-2391	626	11	.	.	PUNCT
ajis02-2391	627	1	doi:10.1016	doi:10.1016	PROPN
ajis02-2391	627	2	/	/	SYM
ajis02-2391	627	3	j.iimb.2013.05.001	j.iimb.2013.05.001	PROPN
ajis02-2391	627	4	soh	soh	PROPN
ajis02-2391	627	5	,	,	PUNCT
ajis02-2391	627	6	c.	c.	PROPN
ajis02-2391	627	7	,	,	PUNCT
ajis02-2391	627	8	&	&	CCONJ
ajis02-2391	627	9	sia	sia	PROPN
ajis02-2391	627	10	,	,	PUNCT
ajis02-2391	627	11	s.	s.	PROPN
ajis02-2391	627	12	k.	k.	PROPN
ajis02-2391	627	13	(	(	PUNCT
ajis02-2391	627	14	2004	2004	NUM
ajis02-2391	627	15	)	)	PUNCT
ajis02-2391	627	16	.	.	PUNCT
ajis02-2391	628	1	an	an	DET
ajis02-2391	628	2	institutional	institutional	ADJ
ajis02-2391	628	3	perspective	perspective	NOUN
ajis02-2391	628	4	on	on	ADP
ajis02-2391	628	5	sources	source	NOUN
ajis02-2391	628	6	of	of	ADP
ajis02-2391	628	7	erp	erp	PROPN
ajis02-2391	628	8	package	package	NOUN
ajis02-2391	628	9	–	–	PUNCT
ajis02-2391	628	10	organisation	organisation	NOUN
ajis02-2391	628	11	misalignments	misalignment	NOUN
ajis02-2391	628	12	.	.	PUNCT
ajis02-2391	629	1	the	the	DET
ajis02-2391	629	2	journal	journal	NOUN
ajis02-2391	629	3	of	of	ADP
ajis02-2391	629	4	strategic	strategic	ADJ
ajis02-2391	629	5	information	information	NOUN
ajis02-2391	629	6	systems	system	NOUN
ajis02-2391	629	7	,	,	PUNCT
ajis02-2391	629	8	13(4	13(4	NUM
ajis02-2391	629	9	)	)	PUNCT
ajis02-2391	629	10	,	,	PUNCT
ajis02-2391	629	11	375397	375397	NUM
ajis02-2391	629	12	.	.	PUNCT
ajis02-2391	630	1	doi	doi	NOUN
ajis02-2391	630	2	:	:	PUNCT
ajis02-2391	630	3	10.1016	10.1016	NUM
ajis02-2391	630	4	/	/	SYM
ajis02-2391	630	5	j.jsis.2004.11.001	j.jsis.2004.11.001	VERB
ajis02-2391	630	6	srivihok	srivihok	PROPN
ajis02-2391	630	7	,	,	PUNCT
ajis02-2391	630	8	a.	a.	NOUN
ajis02-2391	630	9	,	,	PUNCT
ajis02-2391	630	10	&	&	CCONJ
ajis02-2391	630	11	batanov	batanov	PROPN
ajis02-2391	630	12	,	,	PUNCT
ajis02-2391	630	13	d.	d.	PROPN
ajis02-2391	630	14	(	(	PUNCT
ajis02-2391	630	15	2005	2005	NUM
ajis02-2391	630	16	)	)	PUNCT
ajis02-2391	630	17	.	.	PUNCT
ajis02-2391	631	1	analysis	analysis	NOUN
ajis02-2391	631	2	of	of	ADP
ajis02-2391	631	3	the	the	DET
ajis02-2391	631	4	readiness	readiness	NOUN
ajis02-2391	631	5	of	of	ADP
ajis02-2391	631	6	thai	thai	PROPN
ajis02-2391	631	7	sme	sme	PROPN
ajis02-2391	631	8	for	for	ADP
ajis02-2391	631	9	applying	apply	VERB
ajis02-2391	631	10	crm	crm	PROPN
ajis02-2391	631	11	.	.	PUNCT
ajis02-2391	632	1	presented	present	VERB
ajis02-2391	632	2	at	at	ADP
ajis02-2391	632	3	the	the	DET
ajis02-2391	632	4	fourth	fourth	ADJ
ajis02-2391	632	5	international	international	ADJ
ajis02-2391	632	6	conference	conference	NOUN
ajis02-2391	632	7	on	on	ADP
ajis02-2391	632	8	ebusiness	ebusiness	PROPN
ajis02-2391	632	9	,	,	PUNCT
ajis02-2391	632	10	bangkok	bangkok	PROPN
ajis02-2391	632	11	,	,	PUNCT
ajis02-2391	632	12	thailand	thailand	PROPN
ajis02-2391	632	13	.	.	PUNCT
ajis02-2391	633	1	retrieved	retrieve	VERB
ajis02-2391	633	2	from	from	ADP
ajis02-2391	633	3	www.ijcim.th.org	www.ijcim.th.org	X
ajis02-2391	633	4	strong	strong	PROPN
ajis02-2391	633	5	,	,	PUNCT
ajis02-2391	633	6	d.	d.	PROPN
ajis02-2391	633	7	m.	m.	PROPN
ajis02-2391	633	8	,	,	PUNCT
ajis02-2391	633	9	&	&	CCONJ
ajis02-2391	633	10	volkoff	volkoff	NOUN
ajis02-2391	633	11	,	,	PUNCT
ajis02-2391	633	12	o.	o.	PROPN
ajis02-2391	633	13	(	(	PUNCT
ajis02-2391	633	14	2010	2010	NUM
ajis02-2391	633	15	)	)	PUNCT
ajis02-2391	633	16	.	.	PUNCT
ajis02-2391	634	1	understanding	understand	VERB
ajis02-2391	634	2	organization	organization	NOUN
ajis02-2391	634	3	-	-	PUNCT
ajis02-2391	634	4	enterprise	enterprise	NOUN
ajis02-2391	634	5	system	system	NOUN
ajis02-2391	634	6	fit	fit	ADJ
ajis02-2391	634	7	:	:	PUNCT
ajis02-2391	634	8	a	a	DET
ajis02-2391	634	9	path	path	NOUN
ajis02-2391	634	10	to	to	ADP
ajis02-2391	634	11	theorizing	theorize	VERB
ajis02-2391	634	12	the	the	DET
ajis02-2391	634	13	information	information	NOUN
ajis02-2391	634	14	technology	technology	NOUN
ajis02-2391	634	15	artifact	artifact	PROPN
ajis02-2391	634	16	.	.	PUNCT
ajis02-2391	635	1	mis	mis	PROPN
ajis02-2391	635	2	quarterly	quarterly	PROPN
ajis02-2391	635	3	,	,	PUNCT
ajis02-2391	635	4	34(4	34(4	NUM
ajis02-2391	635	5	)	)	PUNCT
ajis02-2391	635	6	,	,	PUNCT
ajis02-2391	635	7	731	731	NUM
ajis02-2391	635	8	-	-	SYM
ajis02-2391	635	9	756	756	NUM
ajis02-2391	635	10	.	.	PUNCT
ajis02-2391	636	1	doi:10.2307/25750703	doi:10.2307/25750703	PROPN
ajis02-2391	636	2	veiga	veiga	PROPN
ajis02-2391	636	3	,	,	PUNCT
ajis02-2391	636	4	j.	j.	PROPN
ajis02-2391	636	5	f.	f.	PROPN
ajis02-2391	636	6	,	,	PUNCT
ajis02-2391	636	7	keupp	keupp	PROPN
ajis02-2391	636	8	,	,	PUNCT
ajis02-2391	636	9	m.	m.	NOUN
ajis02-2391	636	10	m.	m.	NOUN
ajis02-2391	636	11	,	,	PUNCT
ajis02-2391	636	12	floyd	floyd	PROPN
ajis02-2391	636	13	,	,	PUNCT
ajis02-2391	636	14	s.	s.	PROPN
ajis02-2391	636	15	w.	w.	PROPN
ajis02-2391	636	16	,	,	PUNCT
ajis02-2391	636	17	&	&	CCONJ
ajis02-2391	636	18	kellermanns	kellermanns	PROPN
ajis02-2391	636	19	,	,	PUNCT
ajis02-2391	636	20	f.	f.	PROPN
ajis02-2391	636	21	w.	w.	PROPN
ajis02-2391	636	22	(	(	PUNCT
ajis02-2391	636	23	2014	2014	NUM
ajis02-2391	636	24	)	)	PUNCT
ajis02-2391	636	25	.	.	PUNCT
ajis02-2391	637	1	the	the	DET
ajis02-2391	637	2	longitudinal	longitudinal	ADJ
ajis02-2391	637	3	impact	impact	NOUN
ajis02-2391	637	4	of	of	ADP
ajis02-2391	637	5	enterprise	enterprise	NOUN
ajis02-2391	637	6	system	system	NOUN
ajis02-2391	637	7	users	user	NOUN
ajis02-2391	637	8	’	'	PUNCT
ajis02-2391	637	9	pre	pre	ADJ
ajis02-2391	637	10	-	-	ADJ
ajis02-2391	637	11	adoption	adoption	ADJ
ajis02-2391	637	12	expectations	expectation	NOUN
ajis02-2391	637	13	and	and	CCONJ
ajis02-2391	637	14	organizational	organizational	ADJ
ajis02-2391	637	15	support	support	NOUN
ajis02-2391	637	16	on	on	ADP
ajis02-2391	637	17	post	post	ADJ
ajis02-2391	637	18	-	-	ADJ
ajis02-2391	637	19	adoption	adoption	ADJ
ajis02-2391	637	20	proficient	proficient	ADJ
ajis02-2391	637	21	usage	usage	NOUN
ajis02-2391	637	22	.	.	PUNCT
ajis02-2391	638	1	european	european	ADJ
ajis02-2391	638	2	journal	journal	PROPN
ajis02-2391	638	3	of	of	ADP
ajis02-2391	638	4	information	information	NOUN
ajis02-2391	638	5	systems	system	NOUN
ajis02-2391	638	6	,	,	PUNCT
ajis02-2391	638	7	23(6	23(6	NUM
ajis02-2391	638	8	)	)	PUNCT
ajis02-2391	638	9	,	,	PUNCT
ajis02-2391	638	10	691707	691707	NUM
ajis02-2391	638	11	.	.	PUNCT
ajis02-2391	639	1	doi:10.1057	doi:10.1057	NOUN
ajis02-2391	639	2	/	/	SYM
ajis02-2391	639	3	ejis.2013.15	ejis.2013.15	PROPN
ajis02-2391	639	4	vella	vella	PROPN
ajis02-2391	639	5	,	,	PUNCT
ajis02-2391	639	6	j.	j.	PROPN
ajis02-2391	639	7	,	,	PUNCT
ajis02-2391	639	8	caruana	caruana	PROPN
ajis02-2391	639	9	,	,	PUNCT
ajis02-2391	639	10	a.	a.	PROPN
ajis02-2391	639	11	,	,	PUNCT
ajis02-2391	639	12	&	&	CCONJ
ajis02-2391	639	13	pitt	pitt	PROPN
ajis02-2391	639	14	f.	f.	PROPN
ajis02-2391	639	15	,	,	PUNCT
ajis02-2391	639	16	l.	l.	PROPN
ajis02-2391	639	17	(	(	PUNCT
ajis02-2391	639	18	2012	2012	NUM
ajis02-2391	639	19	)	)	PUNCT
ajis02-2391	639	20	.	.	PUNCT
ajis02-2391	640	1	the	the	DET
ajis02-2391	640	2	effect	effect	NOUN
ajis02-2391	640	3	of	of	ADP
ajis02-2391	640	4	behavioural	behavioural	ADJ
ajis02-2391	640	5	activation	activation	NOUN
ajis02-2391	640	6	and	and	CCONJ
ajis02-2391	640	7	inhibition	inhibition	NOUN
ajis02-2391	640	8	on	on	ADP
ajis02-2391	640	9	crm	crm	NOUN
ajis02-2391	640	10	adoption	adoption	NOUN
ajis02-2391	640	11	.	.	PUNCT
ajis02-2391	641	1	international	international	ADJ
ajis02-2391	641	2	journal	journal	PROPN
ajis02-2391	641	3	of	of	ADP
ajis02-2391	641	4	bank	bank	PROPN
ajis02-2391	641	5	marketing	marketing	NOUN
ajis02-2391	641	6	,	,	PUNCT
ajis02-2391	641	7	30(1	30(1	NUM
ajis02-2391	641	8	)	)	PUNCT
ajis02-2391	641	9	,	,	PUNCT
ajis02-2391	641	10	43	43	NUM
ajis02-2391	641	11	-	-	SYM
ajis02-2391	641	12	59	59	NUM
ajis02-2391	641	13	.	.	PUNCT
ajis02-2391	641	14	doi:10.1108/02652321211195695	doi:10.1108/02652321211195695	PROPN
ajis02-2391	641	15	williams	williams	PROPN
ajis02-2391	641	16	,	,	PUNCT
ajis02-2391	641	17	s.	s.	PROPN
ajis02-2391	641	18	p.	p.	PROPN
ajis02-2391	641	19	,	,	PUNCT
ajis02-2391	641	20	&	&	CCONJ
ajis02-2391	641	21	hardy	hardy	ADJ
ajis02-2391	641	22	,	,	PUNCT
ajis02-2391	641	23	c.	c.	NOUN
ajis02-2391	641	24	(	(	PUNCT
ajis02-2391	641	25	2005	2005	NUM
ajis02-2391	641	26	)	)	PUNCT
ajis02-2391	641	27	.	.	PUNCT
ajis02-2391	642	1	public	public	ADJ
ajis02-2391	642	2	eprocurement	eprocurement	NOUN
ajis02-2391	642	3	as	as	ADP
ajis02-2391	642	4	socio	socio	NOUN
ajis02-2391	642	5	-	-	PUNCT
ajis02-2391	642	6	technical	technical	ADJ
ajis02-2391	642	7	change	change	NOUN
ajis02-2391	642	8	.	.	PUNCT
ajis02-2391	643	1	strategic	strategic	ADJ
ajis02-2391	643	2	change	change	NOUN
ajis02-2391	643	3	,	,	PUNCT
ajis02-2391	643	4	14(5	14(5	NUM
ajis02-2391	643	5	)	)	PUNCT
ajis02-2391	643	6	,	,	PUNCT
ajis02-2391	643	7	273	273	NUM
ajis02-2391	643	8	-	-	SYM
ajis02-2391	643	9	281	281	NUM
ajis02-2391	643	10	.	.	PUNCT
ajis02-2391	644	1	doi:10.1002	doi:10.1002	NOUN
ajis02-2391	644	2	/	/	SYM
ajis02-2391	644	3	jsc.728	jsc.728	NOUN
ajis02-2391	644	4	williams	williams	PROPN
ajis02-2391	644	5	,	,	PUNCT
ajis02-2391	644	6	p.	p.	PROPN
ajis02-2391	644	7	,	,	PUNCT
ajis02-2391	644	8	ashill	ashill	INTJ
ajis02-2391	644	9	,	,	PUNCT
ajis02-2391	644	10	n.	n.	NOUN
ajis02-2391	644	11	,	,	PUNCT
ajis02-2391	644	12	&	&	CCONJ
ajis02-2391	644	13	naumann	naumann	PROPN
ajis02-2391	644	14	,	,	PUNCT
ajis02-2391	644	15	e.	e.	PROPN
ajis02-2391	644	16	(	(	PUNCT
ajis02-2391	644	17	2017	2017	NUM
ajis02-2391	644	18	)	)	PUNCT
ajis02-2391	644	19	.	.	PUNCT
ajis02-2391	645	1	toward	toward	ADP
ajis02-2391	645	2	a	a	DET
ajis02-2391	645	3	contingency	contingency	NOUN
ajis02-2391	645	4	theory	theory	NOUN
ajis02-2391	645	5	of	of	ADP
ajis02-2391	645	6	crm	crm	PROPN
ajis02-2391	645	7	adoption	adoption	NOUN
ajis02-2391	645	8	.	.	PUNCT
ajis02-2391	646	1	journal	journal	NOUN
ajis02-2391	646	2	of	of	ADP
ajis02-2391	646	3	strategic	strategic	ADJ
ajis02-2391	646	4	marketing	marketing	NOUN
ajis02-2391	646	5	,	,	PUNCT
ajis02-2391	646	6	25(5	25(5	NUM
ajis02-2391	646	7	-	-	SYM
ajis02-2391	646	8	6	6	NUM
ajis02-2391	646	9	)	)	PUNCT
ajis02-2391	646	10	,	,	PUNCT
ajis02-2391	646	11	454	454	NUM
ajis02-2391	646	12	-	-	SYM
ajis02-2391	646	13	474	474	NUM
ajis02-2391	646	14	.	.	PUNCT
ajis02-2391	647	1	doi	doi	NOUN
ajis02-2391	647	2	:	:	PUNCT
ajis02-2391	647	3	10.1080/0965254x.2016.1149211	10.1080/0965254x.2016.1149211	NUM
ajis02-2391	647	4	winter	winter	NOUN
ajis02-2391	647	5	,	,	PUNCT
ajis02-2391	647	6	s.	s.	PROPN
ajis02-2391	647	7	g.	g.	PROPN
ajis02-2391	647	8	,	,	PUNCT
ajis02-2391	647	9	&	&	CCONJ
ajis02-2391	647	10	nelson	nelson	PROPN
ajis02-2391	647	11	,	,	PUNCT
ajis02-2391	647	12	r.	r.	PROPN
ajis02-2391	647	13	r.	r.	PROPN
ajis02-2391	647	14	(	(	PUNCT
ajis02-2391	647	15	1982	1982	NUM
ajis02-2391	647	16	)	)	PUNCT
ajis02-2391	647	17	.	.	PUNCT
ajis02-2391	648	1	an	an	DET
ajis02-2391	648	2	evolutionary	evolutionary	ADJ
ajis02-2391	648	3	theory	theory	NOUN
ajis02-2391	648	4	of	of	ADP
ajis02-2391	648	5	economic	economic	ADJ
ajis02-2391	648	6	change	change	NOUN
ajis02-2391	648	7	.	.	PUNCT
ajis02-2391	649	1	cambridge	cambridge	PROPN
ajis02-2391	649	2	,	,	PUNCT
ajis02-2391	649	3	ma	ma	PROPN
ajis02-2391	649	4	:	:	PUNCT
ajis02-2391	649	5	harvard	harvard	PROPN
ajis02-2391	649	6	university	university	PROPN
ajis02-2391	649	7	press	press	PROPN
ajis02-2391	649	8	wognum	wognum	ADJ
ajis02-2391	649	9	,	,	PUNCT
ajis02-2391	649	10	p.	p.	NOUN
ajis02-2391	649	11	,	,	PUNCT
ajis02-2391	649	12	krabbendam	krabbendam	PROPN
ajis02-2391	649	13	,	,	PUNCT
ajis02-2391	649	14	j.	j.	PROPN
ajis02-2391	649	15	,	,	PUNCT
ajis02-2391	649	16	buhl	buhl	PROPN
ajis02-2391	649	17	,	,	PUNCT
ajis02-2391	649	18	h.	h.	PROPN
ajis02-2391	649	19	,	,	PUNCT
ajis02-2391	649	20	ma	ma	PROPN
ajis02-2391	649	21	,	,	PUNCT
ajis02-2391	649	22	x.	x.	NOUN
ajis02-2391	649	23	,	,	PUNCT
ajis02-2391	649	24	&	&	CCONJ
ajis02-2391	649	25	kenett	kenett	PROPN
ajis02-2391	649	26	,	,	PUNCT
ajis02-2391	649	27	r.	r.	PROPN
ajis02-2391	649	28	(	(	PUNCT
ajis02-2391	649	29	2004	2004	NUM
ajis02-2391	649	30	)	)	PUNCT
ajis02-2391	649	31	.	.	PUNCT
ajis02-2391	650	1	improving	improve	VERB
ajis02-2391	650	2	enterprise	enterprise	NOUN
ajis02-2391	650	3	system	system	NOUN
ajis02-2391	650	4	support	support	NOUN
ajis02-2391	650	5	:	:	PUNCT
ajis02-2391	650	6	a	a	DET
ajis02-2391	650	7	case	case	NOUN
ajis02-2391	650	8	-	-	PUNCT
ajis02-2391	650	9	based	base	VERB
ajis02-2391	650	10	approach	approach	NOUN
ajis02-2391	650	11	.	.	PUNCT
ajis02-2391	651	1	advanced	advanced	ADJ
ajis02-2391	651	2	engineering	engineering	NOUN
ajis02-2391	651	3	informatics	informatic	NOUN
ajis02-2391	651	4	,	,	PUNCT
ajis02-2391	651	5	18(4	18(4	NUM
ajis02-2391	651	6	)	)	PUNCT
ajis02-2391	651	7	,	,	PUNCT
ajis02-2391	651	8	241253	241253	NUM
ajis02-2391	651	9	.	.	PUNCT
ajis02-2391	652	1	doi:10.1016	doi:10.1016	PROPN
ajis02-2391	652	2	/	/	SYM
ajis02-2391	652	3	j.aei.2005.01.007	j.aei.2005.01.007	PROPN
ajis02-2391	652	4	wu	wu	PROPN
ajis02-2391	652	5	,	,	PUNCT
ajis02-2391	652	6	i.	i.	PROPN
ajis02-2391	652	7	l.	l.	PROPN
ajis02-2391	652	8	,	,	PUNCT
ajis02-2391	652	9	&	&	CCONJ
ajis02-2391	652	10	wu	wu	PROPN
ajis02-2391	652	11	,	,	PUNCT
ajis02-2391	652	12	k.	k.	PROPN
ajis02-2391	652	13	w.	w.	PROPN
ajis02-2391	652	14	(	(	PUNCT
ajis02-2391	652	15	2005	2005	NUM
ajis02-2391	652	16	)	)	PUNCT
ajis02-2391	652	17	.	.	PUNCT
ajis02-2391	653	1	a	a	DET
ajis02-2391	653	2	hybrid	hybrid	ADJ
ajis02-2391	653	3	technology	technology	NOUN
ajis02-2391	653	4	acceptance	acceptance	NOUN
ajis02-2391	653	5	approach	approach	NOUN
ajis02-2391	653	6	for	for	ADP
ajis02-2391	653	7	exploring	explore	VERB
ajis02-2391	653	8	e	e	PROPN
ajis02-2391	653	9	-	-	ADJ
ajis02-2391	653	10	crm	crm	ADJ
ajis02-2391	653	11	adoption	adoption	NOUN
ajis02-2391	653	12	in	in	ADP
ajis02-2391	653	13	organizations	organization	NOUN
ajis02-2391	653	14	.	.	PUNCT
ajis02-2391	654	1	behaviour	behaviour	NOUN
ajis02-2391	654	2	&	&	CCONJ
ajis02-2391	654	3	information	information	PROPN
ajis02-2391	654	4	technology	technology	NOUN
ajis02-2391	654	5	,	,	PUNCT
ajis02-2391	654	6	24(4	24(4	NUM
ajis02-2391	654	7	)	)	PUNCT
ajis02-2391	654	8	,	,	PUNCT
ajis02-2391	654	9	303	303	NUM
ajis02-2391	654	10	-	-	SYM
ajis02-2391	654	11	316	316	NUM
ajis02-2391	654	12	.	.	PUNCT
ajis02-2391	654	13	doi:10.1080/0144929042000320027	doi:10.1080/0144929042000320027	PROPN
ajis02-2391	654	14	yin	yin	PROPN
ajis02-2391	654	15	,	,	PUNCT
ajis02-2391	654	16	r.	r.	PROPN
ajis02-2391	654	17	k.	k.	PROPN
ajis02-2391	654	18	(	(	PUNCT
ajis02-2391	654	19	2003	2003	NUM
ajis02-2391	654	20	)	)	PUNCT
ajis02-2391	654	21	.	.	PUNCT
ajis02-2391	655	1	case	case	NOUN
ajis02-2391	655	2	study	study	NOUN
ajis02-2391	655	3	research	research	NOUN
ajis02-2391	655	4	:	:	PUNCT
ajis02-2391	655	5	design	design	NOUN
ajis02-2391	655	6	and	and	CCONJ
ajis02-2391	655	7	methods	method	NOUN
ajis02-2391	655	8	(	(	PUNCT
ajis02-2391	655	9	3rd	3rd	ADJ
ajis02-2391	655	10	ed	ed	NOUN
ajis02-2391	655	11	.	.	PUNCT
ajis02-2391	655	12	)	)	PUNCT
ajis02-2391	655	13	.	.	PUNCT
ajis02-2391	656	1	thousand	thousand	NUM
ajis02-2391	656	2	oaks	oak	NOUN
ajis02-2391	656	3	,	,	PUNCT
ajis02-2391	656	4	ca	can	AUX
ajis02-2391	656	5	:	:	PUNCT
ajis02-2391	656	6	sage	sage	VERB
ajis02-2391	656	7	publications	publication	NOUN
ajis02-2391	656	8	yoo	yoo	PROPN
ajis02-2391	656	9	,	,	PUNCT
ajis02-2391	656	10	y.	y.	PROPN
ajis02-2391	656	11	,	,	PUNCT
ajis02-2391	656	12	lyytinen	lyytinen	PROPN
ajis02-2391	656	13	,	,	PUNCT
ajis02-2391	656	14	k.	k.	PROPN
ajis02-2391	656	15	,	,	PUNCT
ajis02-2391	656	16	&	&	CCONJ
ajis02-2391	656	17	berente	berente	PROPN
ajis02-2391	656	18	,	,	PUNCT
ajis02-2391	656	19	n.	n.	NOUN
ajis02-2391	656	20	(	(	PUNCT
ajis02-2391	656	21	2007	2007	NUM
ajis02-2391	656	22	)	)	PUNCT
ajis02-2391	656	23	.	.	PUNCT
ajis02-2391	657	1	an	an	DET
ajis02-2391	657	2	institutional	institutional	ADJ
ajis02-2391	657	3	analysis	analysis	NOUN
ajis02-2391	657	4	of	of	ADP
ajis02-2391	657	5	pluralistic	pluralistic	ADJ
ajis02-2391	657	6	responses	response	NOUN
ajis02-2391	657	7	to	to	ADP
ajis02-2391	657	8	enterprise	enterprise	NOUN
ajis02-2391	657	9	system	system	NOUN
ajis02-2391	657	10	implementations	implementation	NOUN
ajis02-2391	657	11	.	.	PUNCT
ajis02-2391	657	12	presented	present	VERB
ajis02-2391	657	13	at	at	ADP
ajis02-2391	657	14	the	the	DET
ajis02-2391	657	15	international	international	ADJ
ajis02-2391	657	16	conference	conference	NOUN
ajis02-2391	657	17	on	on	ADP
ajis02-2391	657	18	information	information	NOUN
ajis02-2391	657	19	systems	system	NOUN
ajis02-2391	657	20	,	,	PUNCT
ajis02-2391	657	21	montreal	montreal	PROPN
ajis02-2391	657	22	,	,	PUNCT
ajis02-2391	657	23	canada	canada	PROPN
ajis02-2391	657	24	australasian	australasian	ADJ
ajis02-2391	657	25	journal	journal	NOUN
ajis02-2391	657	26	of	of	ADP
ajis02-2391	657	27	information	information	NOUN
ajis02-2391	657	28	systems	system	NOUN
ajis02-2391	657	29	techakriengkrai	techakriengkrai	VERB
ajis02-2391	657	30	,	,	PUNCT
ajis02-2391	657	31	techatassanasoontorn	techatassanasoontorn	ADJ
ajis02-2391	657	32	&	&	CCONJ
ajis02-2391	657	33	tan	tan	PROPN
ajis02-2391	657	34	2021	2021	NUM
ajis02-2391	657	35	,	,	PUNCT
ajis02-2391	657	36	vol	vol	NOUN
ajis02-2391	657	37	25	25	NUM
ajis02-2391	657	38	,	,	PUNCT
ajis02-2391	657	39	research	research	NOUN
ajis02-2391	657	40	article	article	NOUN
ajis02-2391	657	41	post	post	ADJ
ajis02-2391	657	42	-	-	ADJ
ajis02-2391	657	43	adoptive	adoptive	ADJ
ajis02-2391	657	44	change	change	NOUN
ajis02-2391	657	45	of	of	ADP
ajis02-2391	657	46	enterprise	enterprise	NOUN
ajis02-2391	657	47	system	system	NOUN
ajis02-2391	657	48	implementations	implementation	NOUN
ajis02-2391	657	49	26	26	NUM
ajis02-2391	657	50	zablah	zablah	PROPN
ajis02-2391	657	51	,	,	PUNCT
ajis02-2391	657	52	a.	a.	PROPN
ajis02-2391	657	53	r.	r.	PROPN
ajis02-2391	657	54	,	,	PUNCT
ajis02-2391	657	55	bellenger	bellenger	NOUN
ajis02-2391	657	56	,	,	PUNCT
ajis02-2391	657	57	d.	d.	PROPN
ajis02-2391	657	58	n.	n.	PROPN
ajis02-2391	657	59	,	,	PUNCT
ajis02-2391	657	60	&	&	CCONJ
ajis02-2391	657	61	johnston	johnston	PROPN
ajis02-2391	657	62	,	,	PUNCT
ajis02-2391	657	63	w.	w.	PROPN
ajis02-2391	657	64	j.	j.	PROPN
ajis02-2391	657	65	(	(	PUNCT
ajis02-2391	657	66	2004	2004	NUM
ajis02-2391	657	67	)	)	PUNCT
ajis02-2391	657	68	.	.	PUNCT
ajis02-2391	658	1	customer	customer	NOUN
ajis02-2391	658	2	relationship	relationship	NOUN
ajis02-2391	658	3	management	management	NOUN
ajis02-2391	658	4	implementation	implementation	NOUN
ajis02-2391	658	5	gaps	gap	NOUN
ajis02-2391	658	6	.	.	PUNCT
ajis02-2391	659	1	journal	journal	NOUN
ajis02-2391	659	2	of	of	ADP
ajis02-2391	659	3	personal	personal	ADJ
ajis02-2391	659	4	selling	selling	NOUN
ajis02-2391	659	5	and	and	CCONJ
ajis02-2391	659	6	sales	sale	NOUN
ajis02-2391	659	7	management	management	NOUN
ajis02-2391	659	8	,	,	PUNCT
ajis02-2391	659	9	24(4	24(4	NOUN
ajis02-2391	659	10	)	)	PUNCT
ajis02-2391	659	11	,	,	PUNCT
ajis02-2391	659	12	279	279	NUM
ajis02-2391	659	13	-	-	SYM
ajis02-2391	659	14	295	295	NUM
ajis02-2391	659	15	.	.	PUNCT
ajis02-2391	660	1	retrieved	retrieve	VERB
ajis02-2391	660	2	from	from	ADP
ajis02-2391	660	3	www.tandfonline.com	www.tandfonline.com	X
ajis02-2391	660	4	copyright	copyright	NOUN
ajis02-2391	660	5	:	:	PUNCT
ajis02-2391	660	6	©	©	PROPN
ajis02-2391	660	7	2021	2021	NUM
ajis02-2391	660	8	authors	author	NOUN
ajis02-2391	660	9	.	.	PUNCT
ajis02-2391	661	1	this	this	PRON
ajis02-2391	661	2	is	be	AUX
ajis02-2391	661	3	an	an	DET
ajis02-2391	661	4	open	open	ADJ
ajis02-2391	661	5	-	-	PUNCT
ajis02-2391	661	6	access	access	NOUN
ajis02-2391	661	7	article	article	NOUN
ajis02-2391	661	8	distributed	distribute	VERB
ajis02-2391	661	9	under	under	ADP
ajis02-2391	661	10	the	the	DET
ajis02-2391	661	11	terms	term	NOUN
ajis02-2391	661	12	of	of	ADP
ajis02-2391	661	13	the	the	DET
ajis02-2391	661	14	creative	creative	ADJ
ajis02-2391	661	15	commons	common	NOUN
ajis02-2391	661	16	attribution	attribution	NOUN
ajis02-2391	661	17	-	-	PUNCT
ajis02-2391	661	18	noncommercial	noncommercial	ADJ
ajis02-2391	661	19	3.0	3.0	NUM
ajis02-2391	661	20	australia	australia	NOUN
ajis02-2391	661	21	license	license	NOUN
ajis02-2391	661	22	,	,	PUNCT
ajis02-2391	661	23	which	which	PRON
ajis02-2391	661	24	permits	permit	VERB
ajis02-2391	661	25	noncommercial	noncommercial	ADJ
ajis02-2391	661	26	use	use	NOUN
ajis02-2391	661	27	,	,	PUNCT
ajis02-2391	661	28	distribution	distribution	NOUN
ajis02-2391	661	29	,	,	PUNCT
ajis02-2391	661	30	and	and	CCONJ
ajis02-2391	661	31	reproduction	reproduction	NOUN
ajis02-2391	661	32	in	in	ADP
ajis02-2391	661	33	any	any	DET
ajis02-2391	661	34	medium	medium	NOUN
ajis02-2391	661	35	,	,	PUNCT
ajis02-2391	661	36	provided	provide	VERB
ajis02-2391	661	37	the	the	DET
ajis02-2391	661	38	original	original	ADJ
ajis02-2391	661	39	author	author	NOUN
ajis02-2391	661	40	and	and	CCONJ
ajis02-2391	661	41	ajis	ajis	ADV
ajis02-2391	661	42	are	be	AUX
ajis02-2391	661	43	credited	credit	VERB
ajis02-2391	661	44	.	.	PUNCT
ajis02-2391	662	1	doi	doi	NOUN
ajis02-2391	662	2	:	:	PUNCT
ajis02-2391	662	3	https://doi.org/10.3127/ajis.v25i0.2391	https://doi.org/10.3127/ajis.v25i0.2391	X
ajis02-2391	662	4	http://creativecommons.org/licenses/by-nc/3.0/au/	http://creativecommons.org/licenses/by-nc/3.0/au/	NOUN
ajis02-2391	662	5	1	1	NUM
ajis02-2391	662	6	introduction	introduction	NOUN
ajis02-2391	662	7	2	2	NUM
ajis02-2391	662	8	theoretical	theoretical	ADJ
ajis02-2391	662	9	foundation	foundation	NOUN
ajis02-2391	662	10	2.1	2.1	NUM
ajis02-2391	662	11	enterprise	enterprise	NOUN
ajis02-2391	662	12	system	system	NOUN
ajis02-2391	662	13	implementation	implementation	NOUN
ajis02-2391	662	14	and	and	CCONJ
ajis02-2391	662	15	organisational	organisational	ADJ
ajis02-2391	662	16	change	change	NOUN
ajis02-2391	662	17	2.2	2.2	NUM
ajis02-2391	662	18	a	a	DET
ajis02-2391	662	19	socio	socio	NOUN
ajis02-2391	662	20	-	-	PUNCT
ajis02-2391	662	21	technical	technical	ADJ
ajis02-2391	662	22	perspective	perspective	NOUN
ajis02-2391	662	23	3	3	NUM
ajis02-2391	662	24	research	research	NOUN
ajis02-2391	662	25	methodology	methodology	NOUN
ajis02-2391	662	26	3.1	3.1	NUM
ajis02-2391	662	27	data	datum	NOUN
ajis02-2391	662	28	collection	collection	NOUN
ajis02-2391	662	29	3.2	3.2	NUM
ajis02-2391	662	30	data	datum	NOUN
ajis02-2391	662	31	analysis	analysis	NOUN
ajis02-2391	662	32	4	4	NUM
ajis02-2391	662	33	findings	finding	NOUN
ajis02-2391	662	34	4.1	4.1	NUM
ajis02-2391	662	35	rc	rc	PROPN
ajis02-2391	662	36	4.2	4.2	NUM
ajis02-2391	662	37	hp	hp	VERB
ajis02-2391	662	38	4.3	4.3	NUM
ajis02-2391	662	39	bi	bi	NOUN
ajis02-2391	662	40	4.4	4.4	NUM
ajis02-2391	662	41	cross	cross	NOUN
ajis02-2391	662	42	-	-	NOUN
ajis02-2391	662	43	case	case	NOUN
ajis02-2391	662	44	analysis	analysis	NOUN
ajis02-2391	662	45	4.4.1	4.4.1	NUM
ajis02-2391	662	46	relationship	relationship	NOUN
ajis02-2391	662	47	among	among	ADP
ajis02-2391	662	48	users	user	NOUN
ajis02-2391	662	49	4.4.2	4.4.2	NUM
ajis02-2391	662	50	work	work	NOUN
ajis02-2391	662	51	practices	practice	VERB
ajis02-2391	662	52	4.4.3	4.4.3	NUM
ajis02-2391	662	53	organisational	organisational	ADJ
ajis02-2391	662	54	performance	performance	NOUN
ajis02-2391	662	55	5	5	NUM
ajis02-2391	662	56	discussion	discussion	NOUN
ajis02-2391	662	57	and	and	CCONJ
ajis02-2391	662	58	conclusion	conclusion	NOUN
ajis02-2391	662	59	5.1	5.1	NUM
ajis02-2391	662	60	discussion	discussion	NOUN
ajis02-2391	662	61	5.2	5.2	NUM
ajis02-2391	662	62	conclusion	conclusion	NOUN
ajis02-2391	662	63	5.2.1	5.2.1	NUM
ajis02-2391	662	64	theoretical	theoretical	ADJ
ajis02-2391	662	65	and	and	CCONJ
ajis02-2391	662	66	practical	practical	ADJ
ajis02-2391	662	67	contributions	contribution	NOUN
ajis02-2391	662	68	5.2.2	5.2.2	NUM
ajis02-2391	662	69	limitations	limitation	NOUN
ajis02-2391	662	70	of	of	ADP
ajis02-2391	662	71	the	the	DET
ajis02-2391	662	72	study	study	NOUN
ajis02-2391	662	73	5.2.3	5.2.3	NUM
ajis02-2391	662	74	future	future	ADJ
ajis02-2391	662	75	research	research	NOUN