id	sid	tid	token	lemma	pos
ajis02-259	1	1	ajis	ajis	X
ajis02-259	1	2	vol	vol	NOUN
ajis02-259	1	3	.	.	PROPN
ajis02-259	1	4	8	8	NUM
ajis02-259	2	1	no	no	NOUN
ajis02-259	2	2	.	.	NOUN
ajis02-259	3	1	1	1	NUM
ajis02-259	3	2	september	september	PROPN
ajis02-259	3	3	2000	2000	NUM
ajis02-259	3	4	a	a	DET
ajis02-259	3	5	methodology	methodology	NOUN
ajis02-259	3	6	for	for	ADP
ajis02-259	3	7	evaluating	evaluate	VERB
ajis02-259	3	8	user	user	NOUN
ajis02-259	3	9	perceptions	perception	NOUN
ajis02-259	3	10	of	of	ADP
ajis02-259	3	11	the	the	DET
ajis02-259	3	12	delivery	delivery	NOUN
ajis02-259	3	13	of	of	ADP
ajis02-259	3	14	ict	ict	PROPN
ajis02-259	3	15	services	service	NOUN
ajis02-259	3	16	:	:	PUNCT
ajis02-259	3	17	a	a	DET
ajis02-259	3	18	comparative	comparative	ADJ
ajis02-259	3	19	study	study	NOUN
ajis02-259	3	20	of	of	ADP
ajis02-259	3	21	six	six	NUM
ajis02-259	3	22	uk	uk	PROPN
ajis02-259	3	23	local	local	ADJ
ajis02-259	3	24	authorities	authority	NOUN
ajis02-259	3	25	les	les	PROPN
ajis02-259	3	26	worrall	worrall	PROPN
ajis02-259	3	27	,	,	PUNCT
ajis02-259	3	28	dan	dan	PROPN
ajis02-259	3	29	remenyi	remenyi	PROPN
ajis02-259	3	30	and	and	CCONJ
ajis02-259	3	31	arthur	arthur	PROPN
ajis02-259	3	32	money	money	PROPN
ajis02-259	3	33	prof	prof	PROPN
ajis02-259	3	34	.	.	PUNCT
ajis02-259	4	1	les	les	PROPN
ajis02-259	4	2	worrall	worrall	PROPN
ajis02-259	4	3	,	,	PUNCT
ajis02-259	4	4	associate	associate	NOUN
ajis02-259	4	5	dean	dean	NOUN
ajis02-259	4	6	(	(	PUNCT
ajis02-259	4	7	research	research	NOUN
ajis02-259	4	8	)	)	PUNCT
ajis02-259	4	9	,	,	PUNCT
ajis02-259	4	10	management	management	NOUN
ajis02-259	4	11	research	research	NOUN
ajis02-259	4	12	centre	centre	NOUN
ajis02-259	4	13	,	,	PUNCT
ajis02-259	4	14	wolverhampton	wolverhampton	PROPN
ajis02-259	4	15	business	business	NOUN
ajis02-259	4	16	school	school	PROPN
ajis02-259	4	17	,	,	PUNCT
ajis02-259	4	18	university	university	NOUN
ajis02-259	4	19	of	of	ADP
ajis02-259	4	20	wolverhampton	wolverhampton	PROPN
ajis02-259	4	21	,	,	PUNCT
ajis02-259	4	22	telford	telford	PROPN
ajis02-259	4	23	campus	campus	PROPN
ajis02-259	4	24	,	,	PUNCT
ajis02-259	4	25	telford	telford	NOUN
ajis02-259	4	26	,	,	PUNCT
ajis02-259	4	27	tf2	tf2	NOUN
ajis02-259	4	28	9nt	9nt	NOUN
ajis02-259	4	29	,	,	PUNCT
ajis02-259	4	30	uk	uk	PROPN
ajis02-259	4	31	.	.	PROPN
ajis02-259	4	32	l.worrall@wlv.ac.uk	l.worrall@wlv.ac.uk	PROPN
ajis02-259	4	33	prof	prof	NOUN
ajis02-259	4	34	.	.	PUNCT
ajis02-259	5	1	dan	dan	PROPN
ajis02-259	5	2	remenyi	remenyi	PROPN
ajis02-259	5	3	,	,	PUNCT
ajis02-259	5	4	visiting	visit	VERB
ajis02-259	5	5	professor	professor	NOUN
ajis02-259	5	6	,	,	PUNCT
ajis02-259	5	7	department	department	NOUN
ajis02-259	5	8	of	of	ADP
ajis02-259	5	9	information	information	NOUN
ajis02-259	5	10	systems	system	NOUN
ajis02-259	5	11	and	and	CCONJ
ajis02-259	5	12	computing	computing	PROPN
ajis02-259	5	13	,	,	PUNCT
ajis02-259	5	14	brunei	brunei	PROPN
ajis02-259	5	15	university	university	PROPN
ajis02-259	5	16	,	,	PUNCT
ajis02-259	5	17	uxbridge	uxbridge	NOUN
ajis02-259	5	18	,	,	PUNCT
ajis02-259	5	19	middlesex	middlesex	NOUN
ajis02-259	5	20	ubs	ubs	PROPN
ajis02-259	5	21	3ph	3ph	NOUN
ajis02-259	5	22	,	,	PUNCT
ajis02-259	5	23	uk	uk	PROPN
ajis02-259	5	24	.	.	PROPN
ajis02-259	5	25	address	address	NOUN
ajis02-259	5	26	for	for	ADP
ajis02-259	5	27	correspondence	correspondence	NOUN
ajis02-259	5	28	:	:	PUNCT
ajis02-259	5	29	remenyi@compuserve.com	remenyi@compuserve.com	PROPN
ajis02-259	5	30	prof	prof	PROPN
ajis02-259	5	31	.	.	PUNCT
ajis02-259	6	1	arthur	arthur	PROPN
ajis02-259	6	2	money	money	PROPN
ajis02-259	6	3	,	,	PUNCT
ajis02-259	6	4	henley	henley	NOUN
ajis02-259	6	5	management	management	NOUN
ajis02-259	6	6	college	college	NOUN
ajis02-259	6	7	,	,	PUNCT
ajis02-259	6	8	greenlands	greenland	NOUN
ajis02-259	6	9	,	,	PUNCT
ajis02-259	6	10	henley	henley	NOUN
ajis02-259	6	11	on	on	ADP
ajis02-259	6	12	thames	thames	PROPN
ajis02-259	6	13	,	,	PUNCT
ajis02-259	6	14	oxfordshire	oxfordshire	NOUN
ajis02-259	6	15	,	,	PUNCT
ajis02-259	6	16	rg9	rg9	PROPN
ajis02-259	6	17	3au	3au	NOUN
ajis02-259	6	18	,	,	PUNCT
ajis02-259	6	19	uk	uk	PROPN
ajis02-259	6	20	.	.	PUNCT
ajis02-259	6	21	arthur.m@henleymc.ac.uk	arthur.m@henleymc.ac.uk	PROPN
ajis02-259	6	22	abstract	abstract	NOUN
ajis02-259	6	23	:	:	PUNCT
ajis02-259	6	24	evaluating	evaluate	VERB
ajis02-259	6	25	and	and	CCONJ
ajis02-259	6	26	managing	manage	VERB
ajis02-259	6	27	the	the	DET
ajis02-259	6	28	effective	effective	ADJ
ajis02-259	6	29	delivery	delivery	NOUN
ajis02-259	6	30	of	of	ADP
ajis02-259	6	31	ict	ict	PROPN
ajis02-259	6	32	services	service	NOUN
ajis02-259	6	33	is	be	AUX
ajis02-259	6	34	an	an	DET
ajis02-259	6	35	issue	issue	NOUN
ajis02-259	6	36	that	that	PRON
ajis02-259	6	37	has	have	AUX
ajis02-259	6	38	been	be	AUX
ajis02-259	6	39	brought	bring	VERB
ajis02-259	6	40	into	into	ADP
ajis02-259	6	41	sharper	sharp	ADJ
ajis02-259	6	42	relief	relief	NOUN
ajis02-259	6	43	recently	recently	ADV
ajis02-259	6	44	.	.	PUNCT
ajis02-259	7	1	this	this	PRON
ajis02-259	7	2	has	have	AUX
ajis02-259	7	3	been	be	AUX
ajis02-259	7	4	particularly	particularly	ADV
ajis02-259	7	5	prevalent	prevalent	ADJ
ajis02-259	7	6	in	in	ADP
ajis02-259	7	7	the	the	DET
ajis02-259	7	8	uk	uk	PROPN
ajis02-259	7	9	public	public	ADJ
ajis02-259	7	10	sector	sector	NOUN
ajis02-259	7	11	where	where	SCONJ
ajis02-259	7	12	the	the	DET
ajis02-259	7	13	growing	grow	VERB
ajis02-259	7	14	emphasis	emphasis	NOUN
ajis02-259	7	15	on	on	ADP
ajis02-259	7	16	formalised	formalised	ADJ
ajis02-259	7	17	client	client	NOUN
ajis02-259	7	18	-	-	PUNCT
ajis02-259	7	19	contractor	contractor	NOUN
ajis02-259	7	20	relationships	relationship	NOUN
ajis02-259	7	21	,	,	PUNCT
ajis02-259	7	22	outsourcing	outsourcing	NOUN
ajis02-259	7	23	and	and	CCONJ
ajis02-259	7	24	benchmarking	benchmarke	VERB
ajis02-259	7	25	(	(	PUNCT
ajis02-259	7	26	both	both	PRON
ajis02-259	7	27	between	between	ADP
ajis02-259	7	28	local	local	ADJ
ajis02-259	7	29	authorities	authority	NOUN
ajis02-259	7	30	and	and	CCONJ
ajis02-259	7	31	between	between	ADP
ajis02-259	7	32	local	local	ADJ
ajis02-259	7	33	authorities	authority	NOUN
ajis02-259	7	34	and	and	CCONJ
ajis02-259	7	35	private	private	ADJ
ajis02-259	7	36	sector	sector	NOUN
ajis02-259	7	37	organisations	organisation	NOUN
ajis02-259	7	38	)	)	PUNCT
ajis02-259	7	39	has	have	AUX
ajis02-259	7	40	meant	mean	VERB
ajis02-259	7	41	that	that	SCONJ
ajis02-259	7	42	the	the	DET
ajis02-259	7	43	definition	definition	NOUN
ajis02-259	7	44	of	of	ADP
ajis02-259	7	45	service	service	NOUN
ajis02-259	7	46	standards	standard	NOUN
ajis02-259	7	47	and	and	CCONJ
ajis02-259	7	48	agreeing	agree	VERB
ajis02-259	7	49	performance	performance	NOUN
ajis02-259	7	50	criteria	criterion	NOUN
ajis02-259	7	51	has	have	AUX
ajis02-259	7	52	attracted	attract	VERB
ajis02-259	7	53	considerable	considerable	ADJ
ajis02-259	7	54	practitioner	practitioner	NOUN
ajis02-259	7	55	attention	attention	NOUN
ajis02-259	7	56	.	.	PUNCT
ajis02-259	8	1	this	this	DET
ajis02-259	8	2	research	research	NOUN
ajis02-259	8	3	is	be	AUX
ajis02-259	8	4	based	base	VERB
ajis02-259	8	5	on	on	ADP
ajis02-259	8	6	295	295	NUM
ajis02-259	8	7	interviews	interview	NOUN
ajis02-259	8	8	conducted	conduct	VERB
ajis02-259	8	9	in	in	ADP
ajis02-259	8	10	six	six	NUM
ajis02-259	8	11	uk	uk	PROPN
ajis02-259	8	12	local	local	ADJ
ajis02-259	8	13	authorities	authority	NOUN
ajis02-259	8	14	.	.	PUNCT
ajis02-259	9	1	the	the	DET
ajis02-259	9	2	investigation	investigation	NOUN
ajis02-259	9	3	used	use	VERB
ajis02-259	9	4	both	both	DET
ajis02-259	9	5	gap	gap	NOUN
ajis02-259	9	6	analysis	analysis	NOUN
ajis02-259	9	7	and	and	CCONJ
ajis02-259	9	8	perceptual	perceptual	ADJ
ajis02-259	9	9	mapping	mapping	NOUN
ajis02-259	9	10	techniques	technique	NOUN
ajis02-259	9	11	to	to	PART
ajis02-259	9	12	develop	develop	VERB
ajis02-259	9	13	an	an	DET
ajis02-259	9	14	understanding	understanding	NOUN
ajis02-259	9	15	of	of	ADP
ajis02-259	9	16	the	the	DET
ajis02-259	9	17	aspects	aspect	NOUN
ajis02-259	9	18	of	of	ADP
ajis02-259	9	19	ict	ict	PROPN
ajis02-259	9	20	service	service	NOUN
ajis02-259	9	21	delivery	delivery	NOUN
ajis02-259	9	22	that	that	PRON
ajis02-259	9	23	users	user	NOUN
ajis02-259	9	24	'	'	PART
ajis02-259	9	25	value	value	NOUN
ajis02-259	9	26	most	most	ADV
ajis02-259	9	27	in	in	ADP
ajis02-259	9	28	conjunction	conjunction	NOUN
ajis02-259	9	29	with	with	ADP
ajis02-259	9	30	an	an	DET
ajis02-259	9	31	assessment	assessment	NOUN
ajis02-259	9	32	of	of	ADP
ajis02-259	9	33	how	how	SCONJ
ajis02-259	9	34	well	well	ADV
ajis02-259	9	35	they	they	PRON
ajis02-259	9	36	perceive	perceive	VERB
ajis02-259	9	37	their	their	PRON
ajis02-259	9	38	ict	ict	NOUN
ajis02-259	9	39	department	department	NOUN
ajis02-259	9	40	is	be	AUX
ajis02-259	9	41	performing	perform	VERB
ajis02-259	9	42	on	on	ADP
ajis02-259	9	43	these	these	DET
ajis02-259	9	44	criteria	criterion	NOUN
ajis02-259	9	45	.	.	PUNCT
ajis02-259	10	1	the	the	DET
ajis02-259	10	2	paper	paper	NOUN
ajis02-259	10	3	exposes	expose	VERB
ajis02-259	10	4	considerable	considerable	ADJ
ajis02-259	10	5	differences	difference	NOUN
ajis02-259	10	6	in	in	ADP
ajis02-259	10	7	the	the	DET
ajis02-259	10	8	relative	relative	ADJ
ajis02-259	10	9	performance	performance	NOUN
ajis02-259	10	10	of	of	ADP
ajis02-259	10	11	the	the	DET
ajis02-259	10	12	six	six	NUM
ajis02-259	10	13	local	local	ADJ
ajis02-259	10	14	authorities	authority	NOUN
ajis02-259	10	15	from	from	ADP
ajis02-259	10	16	both	both	CCONJ
ajis02-259	10	17	the	the	DET
ajis02-259	10	18	gap	gap	NOUN
ajis02-259	10	19	analysis	analysis	NOUN
ajis02-259	10	20	and	and	CCONJ
ajis02-259	10	21	the	the	DET
ajis02-259	10	22	perceptual	perceptual	ADJ
ajis02-259	10	23	mapping	mapping	NOUN
ajis02-259	10	24	elements	element	NOUN
ajis02-259	10	25	of	of	ADP
ajis02-259	10	26	the	the	DET
ajis02-259	10	27	investigation	investigation	NOUN
ajis02-259	10	28	.	.	PUNCT
ajis02-259	11	1	the	the	DET
ajis02-259	11	2	methodology	methodology	NOUN
ajis02-259	11	3	is	be	AUX
ajis02-259	11	4	shown	show	VERB
ajis02-259	11	5	to	to	PART
ajis02-259	11	6	provide	provide	VERB
ajis02-259	11	7	an	an	DET
ajis02-259	11	8	effective	effective	ADJ
ajis02-259	11	9	way	way	NOUN
ajis02-259	11	10	of	of	ADP
ajis02-259	11	11	identifying	identify	VERB
ajis02-259	11	12	key	key	ADJ
ajis02-259	11	13	performance	performance	NOUN
ajis02-259	11	14	issues	issue	NOUN
ajis02-259	11	15	from	from	ADP
ajis02-259	11	16	the	the	DET
ajis02-259	11	17	user	user	NOUN
ajis02-259	11	18	perspective	perspective	NOUN
ajis02-259	11	19	and	and	CCONJ
ajis02-259	11	20	benchmarking	benchmarke	VERB
ajis02-259	11	21	service	service	NOUN
ajis02-259	11	22	performance	performance	NOUN
ajis02-259	11	23	across	across	ADP
ajis02-259	11	24	organisations	organisation	NOUN
ajis02-259	11	25	.	.	PUNCT
ajis02-259	12	1	introduction	introduction	NOUN
ajis02-259	12	2	this	this	DET
ajis02-259	12	3	paper	paper	NOUN
ajis02-259	12	4	proposes	propose	VERB
ajis02-259	12	5	a	a	DET
ajis02-259	12	6	methodology	methodology	NOUN
ajis02-259	12	7	for	for	ADP
ajis02-259	12	8	evaluating	evaluate	VERB
ajis02-259	12	9	the	the	DET
ajis02-259	12	10	performance	performance	NOUN
ajis02-259	12	11	of	of	ADP
ajis02-259	12	12	an	an	DET
ajis02-259	12	13	information	information	NOUN
ajis02-259	12	14	and	and	CCONJ
ajis02-259	12	15	communications	communication	NOUN
ajis02-259	12	16	technology	technology	NOUN
ajis02-259	12	17	(	(	PUNCT
ajis02-259	12	18	ict	ict	PROPN
ajis02-259	12	19	)	)	PUNCT
ajis02-259	12	20	department	department	PROPN
ajis02-259	12	21	or	or	CCONJ
ajis02-259	12	22	service	service	NOUN
ajis02-259	12	23	provider	provider	NOUN
ajis02-259	12	24	.	.	PUNCT
ajis02-259	13	1	although	although	SCONJ
ajis02-259	13	2	the	the	DET
ajis02-259	13	3	research	research	NOUN
ajis02-259	13	4	has	have	AUX
ajis02-259	13	5	been	be	AUX
ajis02-259	13	6	conducted	conduct	VERB
ajis02-259	13	7	within	within	ADP
ajis02-259	13	8	uk	uk	PROPN
ajis02-259	13	9	local	local	ADJ
ajis02-259	13	10	government	government	NOUN
ajis02-259	13	11	,	,	PUNCT
ajis02-259	13	12	we	we	PRON
ajis02-259	13	13	propose	propose	VERB
ajis02-259	13	14	a	a	DET
ajis02-259	13	15	methodological	methodological	ADJ
ajis02-259	13	16	framework	framework	NOUN
ajis02-259	13	17	for	for	ADP
ajis02-259	13	18	die	die	VERB
ajis02-259	13	19	evaluation	evaluation	NOUN
ajis02-259	13	20	of	of	ADP
ajis02-259	13	21	effectiveness	effectiveness	NOUN
ajis02-259	13	22	of	of	ADP
ajis02-259	13	23	ict	ict	PROPN
ajis02-259	13	24	service	service	NOUN
ajis02-259	13	25	delivery	delivery	NOUN
ajis02-259	13	26	,	,	PUNCT
ajis02-259	13	27	incorporating	incorporate	VERB
ajis02-259	13	28	the	the	DET
ajis02-259	13	29	views	view	NOUN
ajis02-259	13	30	of	of	ADP
ajis02-259	13	31	all	all	DET
ajis02-259	13	32	the	the	DET
ajis02-259	13	33	main	main	ADJ
ajis02-259	13	34	stakeholders	stakeholder	NOUN
ajis02-259	13	35	,	,	PUNCT
ajis02-259	13	36	which	which	PRON
ajis02-259	13	37	we	we	PRON
ajis02-259	13	38	believe	believe	VERB
ajis02-259	13	39	is	be	AUX
ajis02-259	13	40	generally	generally	ADV
ajis02-259	13	41	applicable	applicable	ADJ
ajis02-259	13	42	.	.	PUNCT
ajis02-259	14	1	this	this	DET
ajis02-259	14	2	subject	subject	NOUN
ajis02-259	14	3	is	be	AUX
ajis02-259	14	4	important	important	ADJ
ajis02-259	14	5	because	because	SCONJ
ajis02-259	14	6	it	it	PRON
ajis02-259	14	7	is	be	AUX
ajis02-259	14	8	increasingly	increasingly	ADV
ajis02-259	14	9	clear	clear	ADJ
ajis02-259	14	10	that	that	SCONJ
ajis02-259	14	11	the	the	DET
ajis02-259	14	12	current	current	ADJ
ajis02-259	14	13	approaches	approach	NOUN
ajis02-259	14	14	to	to	ADP
ajis02-259	14	15	managing	manage	VERB
ajis02-259	14	16	ict	ict	PROPN
ajis02-259	14	17	and	and	CCONJ
ajis02-259	14	18	managing	manage	VERB
ajis02-259	14	19	ict	ict	NOUN
ajis02-259	14	20	departments	department	NOUN
ajis02-259	14	21	have	have	AUX
ajis02-259	14	22	not	not	PART
ajis02-259	14	23	always	always	ADV
ajis02-259	14	24	produced	produce	VERB
ajis02-259	14	25	satisfactory	satisfactory	ADJ
ajis02-259	14	26	results	result	NOUN
ajis02-259	14	27	.	.	PUNCT
ajis02-259	15	1	specifically	specifically	ADV
ajis02-259	15	2	,	,	PUNCT
ajis02-259	15	3	computer	computer	NOUN
ajis02-259	15	4	systems	system	NOUN
ajis02-259	15	5	take	take	VERB
ajis02-259	15	6	too	too	ADV
ajis02-259	15	7	long	long	ADJ
ajis02-259	15	8	to	to	PART
ajis02-259	15	9	develop	develop	VERB
ajis02-259	15	10	,	,	PUNCT
ajis02-259	15	11	user	user	NOUN
ajis02-259	15	12	departments	department	NOUN
ajis02-259	15	13	often	often	ADV
ajis02-259	15	14	voice	voice	VERB
ajis02-259	15	15	their	their	PRON
ajis02-259	15	16	dissatisfaction	dissatisfaction	NOUN
ajis02-259	15	17	with	with	ADP
ajis02-259	15	18	the	the	DET
ajis02-259	15	19	quality	quality	NOUN
ajis02-259	15	20	and	and	CCONJ
ajis02-259	15	21	timeliness	timeliness	NOUN
ajis02-259	15	22	of	of	ADP
ajis02-259	15	23	support	support	NOUN
ajis02-259	15	24	they	they	PRON
ajis02-259	15	25	receive	receive	VERB
ajis02-259	15	26	,	,	PUNCT
ajis02-259	15	27	systems	system	NOUN
ajis02-259	15	28	often	often	ADV
ajis02-259	15	29	run	run	VERB
ajis02-259	15	30	over	over	ADP
ajis02-259	15	31	budget	budget	NOUN
ajis02-259	15	32	(	(	PUNCT
ajis02-259	15	33	allingham	allingham	NOUN
ajis02-259	15	34	and	and	CCONJ
ajis02-259	15	35	o'connor	o'connor	PROPN
ajis02-259	15	36	1992	1992	NUM
ajis02-259	15	37	;	;	PUNCT
ajis02-259	15	38	lester	lester	NOUN
ajis02-259	15	39	and	and	CCONJ
ajis02-259	15	40	willcocks	willcock	NOUN
ajis02-259	15	41	,	,	PUNCT
ajis02-259	15	42	1993	1993	NUM
ajis02-259	15	43	;	;	PUNCT
ajis02-259	15	44	banker	banker	NOUN
ajis02-259	15	45	and	and	CCONJ
ajis02-259	15	46	kemerer	kemerer	NOUN
ajis02-259	15	47	1991	1991	NUM
ajis02-259	15	48	;	;	PUNCT
ajis02-259	15	49	remenyi	remenyi	NOUN
ajis02-259	15	50	,	,	PUNCT
ajis02-259	15	51	1991	1991	NUM
ajis02-259	15	52	)	)	PUNCT
ajis02-259	15	53	and	and	CCONJ
ajis02-259	15	54	systems	system	NOUN
ajis02-259	15	55	are	be	AUX
ajis02-259	15	56	frequently	frequently	ADV
ajis02-259	15	57	perceived	perceive	VERB
ajis02-259	15	58	not	not	PART
ajis02-259	15	59	to	to	PART
ajis02-259	15	60	deliver	deliver	VERB
ajis02-259	15	61	the	the	DET
ajis02-259	15	62	benefits	benefit	NOUN
ajis02-259	15	63	on	on	ADP
ajis02-259	15	64	which	which	PRON
ajis02-259	15	65	they	they	PRON
ajis02-259	15	66	were	be	AUX
ajis02-259	15	67	originally	originally	ADV
ajis02-259	15	68	business	business	NOUN
ajis02-259	15	69	-	-	PUNCT
ajis02-259	15	70	justified	justified	ADJ
ajis02-259	15	71	(	(	PUNCT
ajis02-259	15	72	attewell	attewell	PROPN
ajis02-259	15	73	1993	1993	NUM
ajis02-259	15	74	;	;	PUNCT
ajis02-259	15	75	brynjolfsson	brynjolfsson	NOUN
ajis02-259	15	76	1993	1993	NUM
ajis02-259	15	77	;	;	PUNCT
ajis02-259	15	78	wilson	wilson	PROPN
ajis02-259	15	79	1993	1993	NUM
ajis02-259	15	80	;	;	PUNCT
ajis02-259	15	81	peters	peters	PROPN
ajis02-259	15	82	1988	1988	NUM
ajis02-259	15	83	;	;	PUNCT
ajis02-259	15	84	parker	parker	PROPN
ajis02-259	15	85	,	,	PUNCT
ajis02-259	15	86	1989	1989	NUM
ajis02-259	15	87	;	;	PUNCT
ajis02-259	15	88	hitt	hitt	X
ajis02-259	15	89	and	and	CCONJ
ajis02-259	15	90	brynjolfsson	brynjolfsson	NOUN
ajis02-259	15	91	1994	1994	NUM
ajis02-259	15	92	;	;	PUNCT
ajis02-259	15	93	remenyi	remenyi	PROPN
ajis02-259	15	94	et	et	PROPN
ajis02-259	15	95	al	al	PROPN
ajis02-259	15	96	.	.	PROPN
ajis02-259	15	97	1997	1997	NUM
ajis02-259	15	98	;	;	PUNCT
ajis02-259	15	99	remenyi	remenyi	PROPN
ajis02-259	15	100	et	et	PROPN
ajis02-259	15	101	al	al	PROPN
ajis02-259	15	102	.	.	PROPN
ajis02-259	15	103	2000	2000	NUM
ajis02-259	15	104	;	;	PUNCT
ajis02-259	15	105	willcocks	willcock	NOUN
ajis02-259	15	106	1991	1991	NUM
ajis02-259	15	107	)	)	PUNCT
ajis02-259	15	108	.	.	PUNCT
ajis02-259	16	1	these	these	DET
ajis02-259	16	2	circumstances	circumstance	NOUN
ajis02-259	16	3	are	be	AUX
ajis02-259	16	4	not	not	PART
ajis02-259	16	5	new	new	ADJ
ajis02-259	16	6	and	and	CCONJ
ajis02-259	16	7	they	they	PRON
ajis02-259	16	8	have	have	AUX
ajis02-259	16	9	been	be	AUX
ajis02-259	16	10	a	a	DET
ajis02-259	16	11	central	central	ADJ
ajis02-259	16	12	challenge	challenge	NOUN
ajis02-259	16	13	for	for	ADP
ajis02-259	16	14	ict	ict	NOUN
ajis02-259	16	15	management	management	NOUN
ajis02-259	16	16	and	and	CCONJ
ajis02-259	16	17	the	the	DET
ajis02-259	16	18	management	management	NOUN
ajis02-259	16	19	of	of	ADP
ajis02-259	16	20	useroriented	useroriented	ADJ
ajis02-259	16	21	ict	ict	PROPN
ajis02-259	16	22	services	service	NOUN
ajis02-259	16	23	for	for	ADP
ajis02-259	16	24	the	the	DET
ajis02-259	16	25	past	past	ADJ
ajis02-259	16	26	thirty	thirty	NUM
ajis02-259	16	27	years	year	NOUN
ajis02-259	16	28	:	:	PUNCT
ajis02-259	16	29	they	they	PRON
ajis02-259	16	30	continue	continue	VERB
ajis02-259	16	31	to	to	PART
ajis02-259	16	32	be	be	AUX
ajis02-259	16	33	a	a	DET
ajis02-259	16	34	major	major	ADJ
ajis02-259	16	35	problem	problem	NOUN
ajis02-259	16	36	in	in	ADP
ajis02-259	16	37	many	many	ADJ
ajis02-259	16	38	organisations	organisation	NOUN
ajis02-259	16	39	today	today	NOUN
ajis02-259	16	40	.	.	PUNCT
ajis02-259	17	1	the	the	DET
ajis02-259	17	2	ict	ict	PROPN
ajis02-259	17	3	function	function	NOUN
ajis02-259	17	4	of	of	ADP
ajis02-259	17	5	an	an	DET
ajis02-259	17	6	organisation	organisation	NOUN
ajis02-259	17	7	is	be	AUX
ajis02-259	17	8	involved	involve	VERB
ajis02-259	17	9	in	in	ADP
ajis02-259	17	10	the	the	DET
ajis02-259	17	11	development	development	NOUN
ajis02-259	17	12	,	,	PUNCT
ajis02-259	17	13	implementation	implementation	NOUN
ajis02-259	17	14	and	and	CCONJ
ajis02-259	17	15	maintenance	maintenance	NOUN
ajis02-259	17	16	of	of	ADP
ajis02-259	17	17	numerous	numerous	ADJ
ajis02-259	17	18	information	information	NOUN
ajis02-259	17	19	technologies	technology	NOUN
ajis02-259	17	20	and	and	CCONJ
ajis02-259	17	21	systems	system	NOUN
ajis02-259	17	22	and	and	CCONJ
ajis02-259	17	23	supporting	support	VERB
ajis02-259	17	24	a	a	DET
ajis02-259	17	25	wide	wide	ADJ
ajis02-259	17	26	range	range	NOUN
ajis02-259	17	27	of	of	ADP
ajis02-259	17	28	users	user	NOUN
ajis02-259	17	29	of	of	ADP
ajis02-259	17	30	differing	differ	VERB
ajis02-259	17	31	ability	ability	NOUN
ajis02-259	17	32	and	and	CCONJ
ajis02-259	17	33	ict	ict	NOUN
ajis02-259	17	34	awareness	awareness	NOUN
ajis02-259	17	35	.	.	PUNCT
ajis02-259	18	1	more	more	ADV
ajis02-259	18	2	important	important	ADJ
ajis02-259	18	3	,	,	PUNCT
ajis02-259	18	4	certainly	certainly	ADV
ajis02-259	18	5	in	in	ADP
ajis02-259	18	6	the	the	DET
ajis02-259	18	7	uk	uk	PROPN
ajis02-259	18	8	,	,	PUNCT
ajis02-259	18	9	the	the	DET
ajis02-259	18	10	power	power	NOUN
ajis02-259	18	11	in	in	ADP
ajis02-259	18	12	the	the	DET
ajis02-259	18	13	user	user	NOUN
ajis02-259	18	14	-	-	PUNCT
ajis02-259	18	15	provider	provider	NOUN
ajis02-259	18	16	relationship	relationship	NOUN
ajis02-259	18	17	has	have	AUX
ajis02-259	18	18	moved	move	VERB
ajis02-259	18	19	significantly	significantly	ADV
ajis02-259	18	20	from	from	ADP
ajis02-259	18	21	the	the	DET
ajis02-259	18	22	provider	provider	NOUN
ajis02-259	18	23	to	to	ADP
ajis02-259	18	24	users	user	NOUN
ajis02-259	18	25	as	as	SCONJ
ajis02-259	18	26	initiatives	initiative	NOUN
ajis02-259	18	27	such	such	ADJ
ajis02-259	18	28	as	as	ADP
ajis02-259	18	29	"	"	PUNCT
ajis02-259	18	30	market	market	NOUN
ajis02-259	18	31	testing	testing	NOUN
ajis02-259	18	32	"	"	PUNCT
ajis02-259	18	33	,	,	PUNCT
ajis02-259	18	34	"	"	PUNCT
ajis02-259	18	35	compulsory	compulsory	ADJ
ajis02-259	18	36	competitive	competitive	ADJ
ajis02-259	18	37	tendering	tendering	NOUN
ajis02-259	18	38	"	"	PUNCT
ajis02-259	18	39	and	and	CCONJ
ajis02-259	18	40	"	"	PUNCT
ajis02-259	18	41	best	good	ADJ
ajis02-259	18	42	value	value	NOUN
ajis02-259	18	43	"	"	PUNCT
ajis02-259	18	44	have	have	AUX
ajis02-259	18	45	been	be	AUX
ajis02-259	18	46	introduced	introduce	VERB
ajis02-259	18	47	in	in	ADP
ajis02-259	18	48	uk	uk	PROPN
ajis02-259	18	49	central	central	ADJ
ajis02-259	18	50	and	and	CCONJ
ajis02-259	18	51	local	local	ADJ
ajis02-259	18	52	government	government	NOUN
ajis02-259	18	53	(	(	PUNCT
ajis02-259	18	54	see	see	VERB
ajis02-259	18	55	goss	goss	PROPN
ajis02-259	18	56	et	et	PROPN
ajis02-259	18	57	al	al	PROPN
ajis02-259	18	58	,	,	PUNCT
ajis02-259	18	59	1993	1993	NUM
ajis02-259	18	60	for	for	ADP
ajis02-259	18	61	a	a	DET
ajis02-259	18	62	description	description	NOUN
ajis02-259	18	63	of	of	ADP
ajis02-259	18	64	these	these	DET
ajis02-259	18	65	terms	term	NOUN
ajis02-259	18	66	)	)	PUNCT
ajis02-259	18	67	.	.	PUNCT
ajis02-259	19	1	the	the	DET
ajis02-259	19	2	information	information	NOUN
ajis02-259	19	3	systems	system	NOUN
ajis02-259	19	4	in	in	ADP
ajis02-259	19	5	most	most	ADJ
ajis02-259	19	6	organisations	organisation	NOUN
ajis02-259	19	7	aim	aim	VERB
ajis02-259	19	8	to	to	PART
ajis02-259	19	9	meet	meet	VERB
ajis02-259	19	10	needs	need	NOUN
ajis02-259	19	11	at	at	ADP
ajis02-259	19	12	all	all	DET
ajis02-259	19	13	levels	level	NOUN
ajis02-259	19	14	within	within	ADP
ajis02-259	19	15	the	the	DET
ajis02-259	19	16	organisation	organisation	NOUN
ajis02-259	19	17	from	from	ADP
ajis02-259	19	18	operational	operational	ADJ
ajis02-259	19	19	,	,	PUNCT
ajis02-259	19	20	through	through	ADP
ajis02-259	19	21	tactical	tactical	ADJ
ajis02-259	19	22	to	to	ADP
ajis02-259	19	23	strategic	strategic	ADJ
ajis02-259	19	24	.	.	PUNCT
ajis02-259	20	1	in	in	ADP
ajis02-259	20	2	evaluating	evaluate	VERB
ajis02-259	20	3	the	the	DET
ajis02-259	20	4	success	success	NOUN
ajis02-259	20	5	or	or	CCONJ
ajis02-259	20	6	effectiveness	effectiveness	NOUN
ajis02-259	20	7	of	of	ADP
ajis02-259	20	8	the	the	DET
ajis02-259	20	9	ict	ict	PROPN
ajis02-259	20	10	department	department	NOUN
ajis02-259	20	11	it	it	PRON
ajis02-259	20	12	is	be	AUX
ajis02-259	20	13	necessary	necessary	ADJ
ajis02-259	20	14	to	to	PART
ajis02-259	20	15	evaluate	evaluate	VERB
ajis02-259	20	16	the	the	DET
ajis02-259	20	17	performance	performance	NOUN
ajis02-259	20	18	of	of	ADP
ajis02-259	20	19	the	the	DET
ajis02-259	20	20	individual	individual	ADJ
ajis02-259	20	21	systems	system	NOUN
ajis02-259	20	22	and	and	CCONJ
ajis02-259	20	23	the	the	DET
ajis02-259	20	24	performance	performance	NOUN
ajis02-259	20	25	of	of	ADP
ajis02-259	20	26	the	the	DET
ajis02-259	20	27	ict	ict	PROPN
ajis02-259	20	28	department	department	PROPN
ajis02-259	20	29	in	in	ADP
ajis02-259	20	30	supporting	support	VERB
ajis02-259	20	31	the	the	DET
ajis02-259	20	32	users	user	NOUN
ajis02-259	20	33	of	of	ADP
ajis02-259	20	34	those	those	DET
ajis02-259	20	35	systems	system	NOUN
ajis02-259	20	36	.	.	PUNCT
ajis02-259	21	1	in	in	ADP
ajis02-259	21	2	addition	addition	NOUN
ajis02-259	21	3	,	,	PUNCT
ajis02-259	21	4	it	it	PRON
ajis02-259	21	5	is	be	AUX
ajis02-259	21	6	important	important	ADJ
ajis02-259	21	7	to	to	PART
ajis02-259	21	8	assess	assess	VERB
ajis02-259	21	9	users	user	NOUN
ajis02-259	21	10	'	'	PART
ajis02-259	21	11	overall	overall	ADJ
ajis02-259	21	12	view	view	NOUN
ajis02-259	21	13	of	of	ADP
ajis02-259	21	14	the	the	DET
ajis02-259	21	15	effectiveness	effectiveness	NOUN
ajis02-259	21	16	of	of	ADP
ajis02-259	21	17	the	the	DET
ajis02-259	21	18	ict	ict	PROPN
ajis02-259	21	19	department	department	PROPN
ajis02-259	21	20	(	(	PUNCT
ajis02-259	21	21	silk	silk	NOUN
ajis02-259	21	22	,	,	PUNCT
ajis02-259	21	23	1990	1990	NUM
ajis02-259	21	24	)	)	PUNCT
ajis02-259	21	25	.	.	PUNCT
ajis02-259	22	1	however	however	ADV
ajis02-259	22	2	,	,	PUNCT
ajis02-259	22	3	in	in	ADP
ajis02-259	22	4	recent	recent	ADJ
ajis02-259	22	5	years	year	NOUN
ajis02-259	22	6	,	,	PUNCT
ajis02-259	22	7	and	and	CCONJ
ajis02-259	22	8	particularly	particularly	ADV
ajis02-259	22	9	in	in	ADP
ajis02-259	22	10	local	local	ADJ
ajis02-259	22	11	government	government	NOUN
ajis02-259	22	12	,	,	PUNCT
ajis02-259	22	13	users	user	NOUN
ajis02-259	22	14	have	have	AUX
ajis02-259	22	15	become	become	VERB
ajis02-259	22	16	far	far	ADV
ajis02-259	22	17	more	more	ADV
ajis02-259	22	18	concerned	concerned	ADJ
ajis02-259	22	19	about	about	ADP
ajis02-259	22	20	the	the	DET
ajis02-259	22	21	effective	effective	ADJ
ajis02-259	22	22	delivery	delivery	NOUN
ajis02-259	22	23	of	of	ADP
ajis02-259	22	24	an	an	DET
ajis02-259	22	25	ict	ict	NOUN
ajis02-259	22	26	service	service	NOUN
ajis02-259	22	27	and	and	CCONJ
ajis02-259	22	28	,	,	PUNCT
ajis02-259	22	29	in	in	ADP
ajis02-259	22	30	many	many	ADJ
ajis02-259	22	31	instances	instance	NOUN
ajis02-259	22	32	,	,	PUNCT
ajis02-259	22	33	this	this	PRON
ajis02-259	22	34	has	have	AUX
ajis02-259	22	35	become	become	AUX
ajis02-259	22	36	enshrined	enshrine	VERB
ajis02-259	22	37	in	in	ADP
ajis02-259	22	38	the	the	DET
ajis02-259	22	39	production	production	NOUN
ajis02-259	22	40	of	of	ADP
ajis02-259	22	41	service	service	NOUN
ajis02-259	22	42	level	level	NOUN
ajis02-259	22	43	agreements	agreement	NOUN
ajis02-259	22	44	negotiated	negotiate	VERB
ajis02-259	22	45	between	between	ADP
ajis02-259	22	46	ict	ict	NOUN
ajis02-259	22	47	users	user	NOUN
ajis02-259	22	48	and	and	CCONJ
ajis02-259	22	49	the	the	DET
ajis02-259	22	50	service	service	NOUN
ajis02-259	22	51	providers	provider	NOUN
ajis02-259	22	52	.	.	PUNCT
ajis02-259	23	1	in	in	ADP
ajis02-259	23	2	addition	addition	NOUN
ajis02-259	23	3	to	to	ADP
ajis02-259	23	4	assessing	assess	VERB
ajis02-259	23	5	satisfactions	satisfaction	NOUN
ajis02-259	23	6	with	with	ADP
ajis02-259	23	7	systems	system	NOUN
ajis02-259	23	8	,	,	PUNCT
ajis02-259	23	9	and	and	CCONJ
ajis02-259	23	10	given	give	VERB
ajis02-259	23	11	the	the	DET
ajis02-259	23	12	changes	change	NOUN
ajis02-259	23	13	in	in	ADP
ajis02-259	23	14	power	power	NOUN
ajis02-259	23	15	relationships	relationship	NOUN
ajis02-259	23	16	,	,	PUNCT
ajis02-259	23	17	we	we	PRON
ajis02-259	23	18	also	also	ADV
ajis02-259	23	19	need	need	VERB
ajis02-259	23	20	to	to	PART
ajis02-259	23	21	be	be	AUX
ajis02-259	23	22	able	able	ADJ
ajis02-259	23	23	to	to	PART
ajis02-259	23	24	assess	assess	VERB
ajis02-259	23	25	satisfaction	satisfaction	NOUN
ajis02-259	23	26	with	with	ADP
ajis02-259	23	27	the	the	DET
ajis02-259	23	28	broader	broad	ADJ
ajis02-259	23	29	quality	quality	NOUN
ajis02-259	23	30	of	of	ADP
ajis02-259	23	31	service	service	NOUN
ajis02-259	23	32	provided	provide	VERB
ajis02-259	23	33	defined	define	VERB
ajis02-259	23	34	on	on	ADP
ajis02-259	23	35	parameters	parameter	NOUN
ajis02-259	23	36	of	of	ADP
ajis02-259	23	37	most	most	ADJ
ajis02-259	23	38	relevance	relevance	NOUN
ajis02-259	23	39	to	to	ADP
ajis02-259	23	40	the	the	DET
ajis02-259	23	41	user	user	NOUN
ajis02-259	23	42	.	.	PUNCT
ajis02-259	24	1	73	73	NUM
ajis02-259	24	2	ajis	ajis	NOUN
ajis02-259	24	3	vol	vol	NOUN
ajis02-259	24	4	.	.	PROPN
ajis02-259	24	5	8	8	NUM
ajis02-259	25	1	no	no	NOUN
ajis02-259	25	2	.	.	NOUN
ajis02-259	26	1	1	1	NUM
ajis02-259	26	2	september	september	PROPN
ajis02-259	26	3	2000	2000	NUM
ajis02-259	26	4	there	there	PRON
ajis02-259	26	5	have	have	AUX
ajis02-259	26	6	been	be	AUX
ajis02-259	26	7	continuous	continuous	ADJ
ajis02-259	26	8	attempts	attempt	NOUN
ajis02-259	26	9	to	to	PART
ajis02-259	26	10	improve	improve	VERB
ajis02-259	26	11	both	both	DET
ajis02-259	26	12	the	the	DET
ajis02-259	26	13	efficiency	efficiency	NOUN
ajis02-259	26	14	and	and	CCONJ
ajis02-259	26	15	effectiveness	effectiveness	NOUN
ajis02-259	26	16	with	with	ADP
ajis02-259	26	17	which	which	PRON
ajis02-259	26	18	computer	computer	NOUN
ajis02-259	26	19	systems	system	NOUN
ajis02-259	26	20	are	be	AUX
ajis02-259	26	21	conceptualised	conceptualise	VERB
ajis02-259	26	22	,	,	PUNCT
ajis02-259	26	23	developed	develop	VERB
ajis02-259	26	24	and	and	CCONJ
ajis02-259	26	25	commissioned	commission	VERB
ajis02-259	26	26	:	:	PUNCT
ajis02-259	26	27	although	although	SCONJ
ajis02-259	26	28	considerable	considerable	ADJ
ajis02-259	26	29	progress	progress	NOUN
ajis02-259	26	30	has	have	AUX
ajis02-259	26	31	been	be	AUX
ajis02-259	26	32	made	make	VERB
ajis02-259	26	33	the	the	DET
ajis02-259	26	34	situation	situation	NOUN
ajis02-259	26	35	is	be	AUX
ajis02-259	26	36	still	still	ADV
ajis02-259	26	37	fraught	fraught	ADJ
ajis02-259	26	38	with	with	ADP
ajis02-259	26	39	many	many	ADJ
ajis02-259	26	40	problems	problem	NOUN
ajis02-259	26	41	(	(	PUNCT
ajis02-259	26	42	remenyi	remenyi	NOUN
ajis02-259	26	43	and	and	CCONJ
ajis02-259	26	44	money	money	NOUN
ajis02-259	26	45	,	,	PUNCT
ajis02-259	26	46	1991	1991	NUM
ajis02-259	26	47	;	;	PUNCT
ajis02-259	26	48	remenyi	remenyi	NOUN
ajis02-259	26	49	and	and	CCONJ
ajis02-259	26	50	money	money	NOUN
ajis02-259	26	51	1993	1993	NUM
ajis02-259	26	52	;	;	PUNCT
ajis02-259	26	53	remenyi	remenyi	PROPN
ajis02-259	26	54	et	et	PROPN
ajis02-259	26	55	al	al	PROPN
ajis02-259	26	56	,	,	PUNCT
ajis02-259	26	57	1997	1997	NUM
ajis02-259	26	58	;	;	PUNCT
ajis02-259	26	59	remenyi	remenyi	PROPN
ajis02-259	26	60	et	et	PROPN
ajis02-259	26	61	al	al	PROPN
ajis02-259	26	62	.	.	PROPN
ajis02-259	26	63	,	,	PUNCT
ajis02-259	26	64	2000	2000	NUM
ajis02-259	26	65	)	)	PUNCT
ajis02-259	26	66	.	.	PUNCT
ajis02-259	27	1	however	however	ADV
ajis02-259	27	2	,	,	PUNCT
ajis02-259	27	3	the	the	DET
ajis02-259	27	4	problems	problem	NOUN
ajis02-259	27	5	identified	identify	VERB
ajis02-259	27	6	require	require	VERB
ajis02-259	27	7	urgent	urgent	ADJ
ajis02-259	27	8	resolution	resolution	NOUN
ajis02-259	27	9	as	as	SCONJ
ajis02-259	27	10	it	it	PRON
ajis02-259	27	11	becomes	become	VERB
ajis02-259	27	12	more	more	ADV
ajis02-259	27	13	and	and	CCONJ
ajis02-259	27	14	more	more	ADV
ajis02-259	27	15	apparent	apparent	ADJ
ajis02-259	27	16	that	that	SCONJ
ajis02-259	27	17	traditional	traditional	ADJ
ajis02-259	27	18	information	information	NOUN
ajis02-259	27	19	systems	system	NOUN
ajis02-259	27	20	methods	method	NOUN
ajis02-259	27	21	and	and	CCONJ
ajis02-259	27	22	traditional	traditional	ADJ
ajis02-259	27	23	,	,	PUNCT
ajis02-259	27	24	provider	provider	NOUN
ajis02-259	27	25	-	-	PUNCT
ajis02-259	27	26	oriented	orient	VERB
ajis02-259	27	27	approaches	approach	NOUN
ajis02-259	27	28	to	to	ADP
ajis02-259	27	29	service	service	NOUN
ajis02-259	27	30	management	management	NOUN
ajis02-259	27	31	and	and	CCONJ
ajis02-259	27	32	service	service	NOUN
ajis02-259	27	33	delivery	delivery	NOUN
ajis02-259	27	34	no	no	ADV
ajis02-259	27	35	longer	long	ADV
ajis02-259	27	36	fit	fit	VERB
ajis02-259	27	37	the	the	DET
ajis02-259	27	38	way	way	NOUN
ajis02-259	27	39	organisations	organisation	NOUN
ajis02-259	27	40	need	need	VERB
ajis02-259	27	41	to	to	PART
ajis02-259	27	42	conduct	conduct	VERB
ajis02-259	27	43	their	their	PRON
ajis02-259	27	44	business	business	NOUN
ajis02-259	27	45	in	in	ADP
ajis02-259	27	46	an	an	DET
ajis02-259	27	47	ever	ever	ADV
ajis02-259	27	48	increasingly	increasingly	ADV
ajis02-259	27	49	competitive	competitive	ADJ
ajis02-259	27	50	environment	environment	NOUN
ajis02-259	27	51	.	.	PUNCT
ajis02-259	28	1	from	from	ADP
ajis02-259	28	2	a	a	DET
ajis02-259	28	3	functional	functional	ADJ
ajis02-259	28	4	perspective	perspective	NOUN
ajis02-259	28	5	,	,	PUNCT
ajis02-259	28	6	which	which	PRON
ajis02-259	28	7	has	have	VERB
ajis02-259	28	8	implications	implication	NOUN
ajis02-259	28	9	for	for	ADP
ajis02-259	28	10	managing	manage	VERB
ajis02-259	28	11	the	the	DET
ajis02-259	28	12	ict	ict	PROPN
ajis02-259	28	13	service	service	NOUN
ajis02-259	28	14	,	,	PUNCT
ajis02-259	28	15	local	local	ADJ
ajis02-259	28	16	authorities	authority	NOUN
ajis02-259	28	17	in	in	ADP
ajis02-259	28	18	the	the	DET
ajis02-259	28	19	uk	uk	PROPN
ajis02-259	28	20	are	be	AUX
ajis02-259	28	21	highly	highly	ADV
ajis02-259	28	22	complex	complex	ADJ
ajis02-259	28	23	organisations	organisation	NOUN
ajis02-259	28	24	(	(	PUNCT
ajis02-259	28	25	worrall	worrall	NOUN
ajis02-259	28	26	,	,	PUNCT
ajis02-259	28	27	1994	1994	NUM
ajis02-259	28	28	;	;	PUNCT
ajis02-259	28	29	1995	1995	NUM
ajis02-259	28	30	)	)	PUNCT
ajis02-259	28	31	.	.	PUNCT
ajis02-259	29	1	it	it	PRON
ajis02-259	29	2	has	have	AUX
ajis02-259	29	3	been	be	AUX
ajis02-259	29	4	estimated	estimate	VERB
ajis02-259	29	5	that	that	SCONJ
ajis02-259	29	6	each	each	DET
ajis02-259	29	7	year	year	NOUN
ajis02-259	29	8	,	,	PUNCT
ajis02-259	29	9	collectively	collectively	ADV
ajis02-259	29	10	,	,	PUNCT
ajis02-259	29	11	local	local	ADJ
ajis02-259	29	12	government	government	NOUN
ajis02-259	29	13	spends	spend	VERB
ajis02-259	29	14	over	over	ADP
ajis02-259	29	15	£	£	SYM
ajis02-259	29	16	1	1	NUM
ajis02-259	29	17	billion	billion	NUM
ajis02-259	29	18	on	on	ADP
ajis02-259	29	19	information	information	NOUN
ajis02-259	29	20	technology	technology	NOUN
ajis02-259	29	21	(	(	PUNCT
ajis02-259	29	22	socitm	socitm	NOUN
ajis02-259	29	23	,	,	PUNCT
ajis02-259	29	24	1996	1996	NUM
ajis02-259	29	25	)	)	PUNCT
ajis02-259	29	26	.	.	PUNCT
ajis02-259	30	1	this	this	PRON
ajis02-259	30	2	is	be	AUX
ajis02-259	30	3	a	a	DET
ajis02-259	30	4	substantial	substantial	ADJ
ajis02-259	30	5	sum	sum	NOUN
ajis02-259	30	6	,	,	PUNCT
ajis02-259	30	7	yet	yet	ADV
ajis02-259	30	8	,	,	PUNCT
ajis02-259	30	9	apart	apart	ADV
ajis02-259	30	10	from	from	ADP
ajis02-259	30	11	regular	regular	ADJ
ajis02-259	30	12	analysis	analysis	NOUN
ajis02-259	30	13	by	by	ADP
ajis02-259	30	14	the	the	DET
ajis02-259	30	15	audit	audit	NOUN
ajis02-259	30	16	commission	commission	NOUN
ajis02-259	30	17	,	,	PUNCT
ajis02-259	30	18	we	we	PRON
ajis02-259	30	19	are	be	AUX
ajis02-259	30	20	unaware	unaware	ADJ
ajis02-259	30	21	of	of	ADP
ajis02-259	30	22	any	any	DET
ajis02-259	30	23	systematic	systematic	ADJ
ajis02-259	30	24	cross	cross	ADJ
ajis02-259	30	25	-	-	ADJ
ajis02-259	30	26	local	local	ADJ
ajis02-259	30	27	authority	authority	NOUN
ajis02-259	30	28	comparisons	comparison	NOUN
ajis02-259	30	29	of	of	ADP
ajis02-259	30	30	how	how	SCONJ
ajis02-259	30	31	the	the	DET
ajis02-259	30	32	users	user	NOUN
ajis02-259	30	33	of	of	ADP
ajis02-259	30	34	ict	ict	PROPN
ajis02-259	30	35	view	view	VERB
ajis02-259	30	36	the	the	DET
ajis02-259	30	37	relative	relative	ADJ
ajis02-259	30	38	importance	importance	NOUN
ajis02-259	30	39	of	of	ADP
ajis02-259	30	40	aspects	aspect	NOUN
ajis02-259	30	41	of	of	ADP
ajis02-259	30	42	their	their	PRON
ajis02-259	30	43	organisation	organisation	NOUN
ajis02-259	30	44	's	's	PART
ajis02-259	30	45	ict	ict	NOUN
ajis02-259	30	46	management	management	NOUN
ajis02-259	30	47	policies	policy	NOUN
ajis02-259	30	48	or	or	CCONJ
ajis02-259	30	49	how	how	SCONJ
ajis02-259	30	50	satisfied	satisfied	ADJ
ajis02-259	30	51	they	they	PRON
ajis02-259	30	52	are	be	AUX
ajis02-259	30	53	with	with	ADP
ajis02-259	30	54	how	how	SCONJ
ajis02-259	30	55	their	their	PRON
ajis02-259	30	56	organisation	organisation	NOUN
ajis02-259	30	57	performs	perform	VERB
ajis02-259	30	58	on	on	ADP
ajis02-259	30	59	those	those	DET
ajis02-259	30	60	criteria	criterion	NOUN
ajis02-259	30	61	.	.	PUNCT
ajis02-259	31	1	the	the	DET
ajis02-259	31	2	research	research	NOUN
ajis02-259	31	3	presented	present	VERB
ajis02-259	31	4	here	here	ADV
ajis02-259	31	5	moves	move	VERB
ajis02-259	31	6	some	some	DET
ajis02-259	31	7	way	way	NOUN
ajis02-259	31	8	to	to	ADP
ajis02-259	31	9	filling	fill	VERB
ajis02-259	31	10	this	this	DET
ajis02-259	31	11	gap	gap	NOUN
ajis02-259	31	12	in	in	ADP
ajis02-259	31	13	our	our	PRON
ajis02-259	31	14	knowledge	knowledge	NOUN
ajis02-259	31	15	and	and	CCONJ
ajis02-259	31	16	is	be	AUX
ajis02-259	31	17	based	base	VERB
ajis02-259	31	18	on	on	ADP
ajis02-259	31	19	questionnaire	questionnaire	NOUN
ajis02-259	31	20	interviews	interview	NOUN
ajis02-259	31	21	with	with	ADP
ajis02-259	31	22	ict	ict	PROPN
ajis02-259	31	23	users	user	NOUN
ajis02-259	31	24	in	in	ADP
ajis02-259	31	25	six	six	NUM
ajis02-259	31	26	local	local	ADJ
ajis02-259	31	27	authorities	authority	NOUN
ajis02-259	31	28	.	.	PUNCT
ajis02-259	32	1	the	the	DET
ajis02-259	32	2	interviews	interview	NOUN
ajis02-259	32	3	were	be	AUX
ajis02-259	32	4	completed	complete	VERB
ajis02-259	32	5	in	in	ADP
ajis02-259	32	6	september	september	PROPN
ajis02-259	32	7	1997	1997	NUM
ajis02-259	32	8	and	and	CCONJ
ajis02-259	32	9	used	use	VERB
ajis02-259	32	10	a	a	DET
ajis02-259	32	11	variant	variant	NOUN
ajis02-259	32	12	of	of	ADP
ajis02-259	32	13	a	a	DET
ajis02-259	32	14	questionnaire	questionnaire	NOUN
ajis02-259	32	15	that	that	PRON
ajis02-259	32	16	had	have	AUX
ajis02-259	32	17	been	be	AUX
ajis02-259	32	18	designed	design	VERB
ajis02-259	32	19	and	and	CCONJ
ajis02-259	32	20	tested	test	VERB
ajis02-259	32	21	elsewhere	elsewhere	ADV
ajis02-259	32	22	(	(	PUNCT
ajis02-259	32	23	see	see	VERB
ajis02-259	32	24	remenyi	remenyi	NOUN
ajis02-259	32	25	and	and	CCONJ
ajis02-259	32	26	money	money	NOUN
ajis02-259	32	27	,	,	PUNCT
ajis02-259	32	28	1991	1991	NUM
ajis02-259	32	29	;	;	PUNCT
ajis02-259	32	30	1993	1993	NUM
ajis02-259	32	31	)	)	PUNCT
ajis02-259	32	32	.	.	PUNCT
ajis02-259	33	1	this	this	DET
ajis02-259	33	2	paper	paper	NOUN
ajis02-259	33	3	comprises	comprise	VERB
ajis02-259	33	4	seven	seven	NUM
ajis02-259	33	5	main	main	ADJ
ajis02-259	33	6	sections	section	NOUN
ajis02-259	33	7	.	.	PUNCT
ajis02-259	34	1	the	the	DET
ajis02-259	34	2	first	first	ADJ
ajis02-259	34	3	section	section	NOUN
ajis02-259	34	4	contains	contain	VERB
ajis02-259	34	5	a	a	DET
ajis02-259	34	6	description	description	NOUN
ajis02-259	34	7	of	of	ADP
ajis02-259	34	8	the	the	DET
ajis02-259	34	9	approach	approach	NOUN
ajis02-259	34	10	used	use	VERB
ajis02-259	34	11	to	to	PART
ajis02-259	34	12	collect	collect	VERB
ajis02-259	34	13	the	the	DET
ajis02-259	34	14	data	datum	NOUN
ajis02-259	34	15	and	and	CCONJ
ajis02-259	34	16	a	a	DET
ajis02-259	34	17	description	description	NOUN
ajis02-259	34	18	of	of	ADP
ajis02-259	34	19	the	the	DET
ajis02-259	34	20	respondents	respondent	NOUN
ajis02-259	34	21	to	to	ADP
ajis02-259	34	22	the	the	DET
ajis02-259	34	23	sample	sample	NOUN
ajis02-259	34	24	in	in	ADP
ajis02-259	34	25	terms	term	NOUN
ajis02-259	34	26	of	of	ADP
ajis02-259	34	27	their	their	PRON
ajis02-259	34	28	level	level	NOUN
ajis02-259	34	29	in	in	ADP
ajis02-259	34	30	the	the	DET
ajis02-259	34	31	organisation	organisation	NOUN
ajis02-259	34	32	and	and	CCONJ
ajis02-259	34	33	their	their	PRON
ajis02-259	34	34	intensity	intensity	NOUN
ajis02-259	34	35	of	of	ADP
ajis02-259	34	36	use	use	NOUN
ajis02-259	34	37	of	of	ADP
ajis02-259	34	38	ict	ict	PROPN
ajis02-259	34	39	.	.	PUNCT
ajis02-259	35	1	the	the	DET
ajis02-259	35	2	second	second	ADJ
ajis02-259	35	3	section	section	NOUN
ajis02-259	35	4	contains	contain	VERB
ajis02-259	35	5	an	an	DET
ajis02-259	35	6	analysis	analysis	NOUN
ajis02-259	35	7	of	of	ADP
ajis02-259	35	8	responses	response	NOUN
ajis02-259	35	9	on	on	ADP
ajis02-259	35	10	the	the	DET
ajis02-259	35	11	importance	importance	NOUN
ajis02-259	35	12	of	of	ADP
ajis02-259	35	13	attributes	attribute	NOUN
ajis02-259	35	14	affecting	affect	VERB
ajis02-259	35	15	is	be	AUX
ajis02-259	35	16	/	/	SYM
ajis02-259	35	17	t	t	NOUN
ajis02-259	35	18	effectiveness	effectiveness	NOUN
ajis02-259	35	19	and	and	CCONJ
ajis02-259	35	20	a	a	DET
ajis02-259	35	21	user	user	NOUN
ajis02-259	35	22	assessment	assessment	NOUN
ajis02-259	35	23	of	of	ADP
ajis02-259	35	24	organisational	organisational	ADJ
ajis02-259	35	25	performance	performance	NOUN
ajis02-259	35	26	on	on	ADP
ajis02-259	35	27	these	these	DET
ajis02-259	35	28	attributes	attribute	NOUN
ajis02-259	35	29	.	.	PUNCT
ajis02-259	36	1	the	the	DET
ajis02-259	36	2	third	third	ADJ
ajis02-259	36	3	section	section	NOUN
ajis02-259	36	4	uses	use	VERB
ajis02-259	36	5	factor	factor	NOUN
ajis02-259	36	6	analysis	analysis	NOUN
ajis02-259	36	7	to	to	PART
ajis02-259	36	8	highlight	highlight	VERB
ajis02-259	36	9	key	key	ADJ
ajis02-259	36	10	themes	theme	NOUN
ajis02-259	36	11	in	in	ADP
ajis02-259	36	12	both	both	CCONJ
ajis02-259	36	13	the	the	DET
ajis02-259	36	14	importance	importance	NOUN
ajis02-259	36	15	and	and	CCONJ
ajis02-259	36	16	performance	performance	NOUN
ajis02-259	36	17	data	datum	NOUN
ajis02-259	36	18	.	.	PUNCT
ajis02-259	37	1	the	the	DET
ajis02-259	37	2	key	key	ADJ
ajis02-259	37	3	importance	importance	NOUN
ajis02-259	37	4	factors	factor	NOUN
ajis02-259	37	5	are	be	AUX
ajis02-259	37	6	then	then	ADV
ajis02-259	37	7	used	use	VERB
ajis02-259	37	8	to	to	PART
ajis02-259	37	9	compare	compare	VERB
ajis02-259	37	10	the	the	DET
ajis02-259	37	11	performance	performance	NOUN
ajis02-259	37	12	of	of	ADP
ajis02-259	37	13	local	local	ADJ
ajis02-259	37	14	authorities	authority	NOUN
ajis02-259	37	15	.	.	PUNCT
ajis02-259	38	1	in	in	ADP
ajis02-259	38	2	the	the	DET
ajis02-259	38	3	fourth	fourth	ADJ
ajis02-259	38	4	section	section	NOUN
ajis02-259	38	5	,	,	PUNCT
ajis02-259	38	6	the	the	DET
ajis02-259	38	7	relationship	relationship	NOUN
ajis02-259	38	8	between	between	ADP
ajis02-259	38	9	an	an	DET
ajis02-259	38	10	organisation	organisation	NOUN
ajis02-259	38	11	's	's	PART
ajis02-259	38	12	performance	performance	NOUN
ajis02-259	38	13	on	on	ADP
ajis02-259	38	14	the	the	DET
ajis02-259	38	15	importance	importance	NOUN
ajis02-259	38	16	composite	composite	ADJ
ajis02-259	38	17	variables	variable	NOUN
ajis02-259	38	18	produced	produce	VERB
ajis02-259	38	19	by	by	ADP
ajis02-259	38	20	the	the	DET
ajis02-259	38	21	factor	factor	NOUN
ajis02-259	38	22	analysis	analysis	NOUN
ajis02-259	38	23	are	be	AUX
ajis02-259	38	24	compared	compare	VERB
ajis02-259	38	25	in	in	ADP
ajis02-259	38	26	order	order	NOUN
ajis02-259	38	27	to	to	PART
ajis02-259	38	28	assess	assess	VERB
ajis02-259	38	29	the	the	DET
ajis02-259	38	30	performance	performance	NOUN
ajis02-259	38	31	.	.	PUNCT
ajis02-259	39	1	in	in	ADP
ajis02-259	39	2	the	the	DET
ajis02-259	39	3	fifth	fifth	ADJ
ajis02-259	39	4	main	main	ADJ
ajis02-259	39	5	section	section	NOUN
ajis02-259	39	6	,	,	PUNCT
ajis02-259	39	7	the	the	DET
ajis02-259	39	8	local	local	ADJ
ajis02-259	39	9	authorities	authority	NOUN
ajis02-259	39	10	are	be	AUX
ajis02-259	39	11	compared	compare	VERB
ajis02-259	39	12	based	base	VERB
ajis02-259	39	13	on	on	ADP
ajis02-259	39	14	their	their	PRON
ajis02-259	39	15	scores	score	NOUN
ajis02-259	39	16	on	on	ADP
ajis02-259	39	17	the	the	DET
ajis02-259	39	18	eight	eight	NUM
ajis02-259	39	19	derived	derived	ADJ
ajis02-259	39	20	variables	variable	NOUN
ajis02-259	39	21	.	.	PUNCT
ajis02-259	40	1	in	in	ADP
ajis02-259	40	2	the	the	DET
ajis02-259	40	3	sixth	sixth	ADJ
ajis02-259	40	4	section	section	NOUN
ajis02-259	40	5	,	,	PUNCT
ajis02-259	40	6	a	a	DET
ajis02-259	40	7	cross	cross	ADJ
ajis02-259	40	8	-	-	ADJ
ajis02-259	40	9	local	local	ADJ
ajis02-259	40	10	authority	authority	NOUN
ajis02-259	40	11	analysis	analysis	NOUN
ajis02-259	40	12	of	of	ADP
ajis02-259	40	13	a	a	DET
ajis02-259	40	14	number	number	NOUN
ajis02-259	40	15	of	of	ADP
ajis02-259	40	16	attitudinal	attitudinal	ADJ
ajis02-259	40	17	variables	variable	NOUN
ajis02-259	40	18	is	be	AUX
ajis02-259	40	19	conducted	conduct	VERB
ajis02-259	40	20	in	in	ADP
ajis02-259	40	21	order	order	NOUN
ajis02-259	40	22	to	to	PART
ajis02-259	40	23	try	try	VERB
ajis02-259	40	24	to	to	PART
ajis02-259	40	25	explain	explain	VERB
ajis02-259	40	26	some	some	PRON
ajis02-259	40	27	of	of	ADP
ajis02-259	40	28	the	the	DET
ajis02-259	40	29	differences	difference	NOUN
ajis02-259	40	30	in	in	ADP
ajis02-259	40	31	performance	performance	NOUN
ajis02-259	40	32	across	across	ADP
ajis02-259	40	33	local	local	ADJ
ajis02-259	40	34	authorities	authority	NOUN
ajis02-259	40	35	that	that	SCONJ
ajis02-259	40	36	the	the	DET
ajis02-259	40	37	analysis	analysis	NOUN
ajis02-259	40	38	has	have	AUX
ajis02-259	40	39	exposed	expose	VERB
ajis02-259	40	40	.	.	PUNCT
ajis02-259	41	1	in	in	ADP
ajis02-259	41	2	the	the	DET
ajis02-259	41	3	seventh	seventh	ADJ
ajis02-259	41	4	,	,	PUNCT
ajis02-259	41	5	and	and	CCONJ
ajis02-259	41	6	final	final	ADJ
ajis02-259	41	7	main	main	ADJ
ajis02-259	41	8	section	section	NOUN
ajis02-259	41	9	,	,	PUNCT
ajis02-259	41	10	there	there	PRON
ajis02-259	41	11	is	be	VERB
ajis02-259	41	12	an	an	DET
ajis02-259	41	13	analysis	analysis	NOUN
ajis02-259	41	14	of	of	ADP
ajis02-259	41	15	the	the	DET
ajis02-259	41	16	open	open	ADJ
ajis02-259	41	17	responses	response	NOUN
ajis02-259	41	18	which	which	PRON
ajis02-259	41	19	the	the	DET
ajis02-259	41	20	questionnaire	questionnaire	NOUN
ajis02-259	41	21	sought	seek	VERB
ajis02-259	41	22	to	to	PART
ajis02-259	41	23	obtain	obtain	VERB
ajis02-259	41	24	.	.	PUNCT
ajis02-259	42	1	this	this	DET
ajis02-259	42	2	final	final	ADJ
ajis02-259	42	3	section	section	NOUN
ajis02-259	42	4	is	be	AUX
ajis02-259	42	5	based	base	VERB
ajis02-259	42	6	on	on	ADP
ajis02-259	42	7	a	a	DET
ajis02-259	42	8	content	content	NOUN
ajis02-259	42	9	analysis	analysis	NOUN
ajis02-259	42	10	of	of	ADP
ajis02-259	42	11	the	the	DET
ajis02-259	42	12	open	open	ADJ
ajis02-259	42	13	responses	response	NOUN
ajis02-259	42	14	to	to	ADP
ajis02-259	42	15	which	which	PRON
ajis02-259	42	16	correspondence	correspondence	NOUN
ajis02-259	42	17	analysis	analysis	NOUN
ajis02-259	42	18	(	(	PUNCT
ajis02-259	42	19	greenacre	greenacre	NOUN
ajis02-259	42	20	,	,	PUNCT
ajis02-259	42	21	1994	1994	NUM
ajis02-259	42	22	;	;	PUNCT
ajis02-259	42	23	remenyi	remenyi	NOUN
ajis02-259	42	24	and	and	CCONJ
ajis02-259	42	25	money	money	NOUN
ajis02-259	42	26	,	,	PUNCT
ajis02-259	42	27	1994	1994	NUM
ajis02-259	42	28	)	)	PUNCT
ajis02-259	42	29	has	have	AUX
ajis02-259	42	30	been	be	AUX
ajis02-259	42	31	applied	apply	VERB
ajis02-259	42	32	in	in	ADP
ajis02-259	42	33	order	order	NOUN
ajis02-259	42	34	to	to	PART
ajis02-259	42	35	identify	identify	VERB
ajis02-259	42	36	similarities	similarity	NOUN
ajis02-259	42	37	between	between	ADP
ajis02-259	42	38	local	local	ADJ
ajis02-259	42	39	authorities	authority	NOUN
ajis02-259	42	40	and	and	CCONJ
ajis02-259	42	41	the	the	DET
ajis02-259	42	42	issues	issue	NOUN
ajis02-259	42	43	that	that	PRON
ajis02-259	42	44	users	user	NOUN
ajis02-259	42	45	have	have	AUX
ajis02-259	42	46	identified	identify	VERB
ajis02-259	42	47	within	within	ADP
ajis02-259	42	48	them	they	PRON
ajis02-259	42	49	.	.	PUNCT
ajis02-259	43	1	the	the	DET
ajis02-259	43	2	concluding	concluding	NOUN
ajis02-259	43	3	section	section	NOUN
ajis02-259	43	4	summarises	summarise	VERB
ajis02-259	43	5	the	the	DET
ajis02-259	43	6	main	main	ADJ
ajis02-259	43	7	findings	finding	NOUN
ajis02-259	43	8	and	and	CCONJ
ajis02-259	43	9	discusses	discuss	VERB
ajis02-259	43	10	the	the	DET
ajis02-259	43	11	responses	response	NOUN
ajis02-259	43	12	of	of	ADP
ajis02-259	43	13	the	the	DET
ajis02-259	43	14	ict	ict	NOUN
ajis02-259	43	15	directors	director	NOUN
ajis02-259	43	16	of	of	ADP
ajis02-259	43	17	the	the	DET
ajis02-259	43	18	six	six	NUM
ajis02-259	43	19	participating	participate	VERB
ajis02-259	43	20	local	local	ADJ
ajis02-259	43	21	authorities	authority	NOUN
ajis02-259	43	22	to	to	ADP
ajis02-259	43	23	the	the	DET
ajis02-259	43	24	findings	finding	NOUN
ajis02-259	43	25	following	follow	VERB
ajis02-259	43	26	a	a	DET
ajis02-259	43	27	debriefing	debriefing	NOUN
ajis02-259	43	28	session	session	NOUN
ajis02-259	43	29	held	hold	VERB
ajis02-259	43	30	with	with	ADP
ajis02-259	43	31	them	they	PRON
ajis02-259	43	32	on	on	ADP
ajis02-259	43	33	the	the	DET
ajis02-259	43	34	outcomes	outcome	NOUN
ajis02-259	43	35	of	of	ADP
ajis02-259	43	36	the	the	DET
ajis02-259	43	37	research	research	NOUN
ajis02-259	43	38	.	.	PUNCT
ajis02-259	44	1	the	the	DET
ajis02-259	44	2	approach	approach	NOUN
ajis02-259	44	3	to	to	ADP
ajis02-259	44	4	evidence	evidence	NOUN
ajis02-259	44	5	collection	collection	NOUN
ajis02-259	44	6	the	the	DET
ajis02-259	44	7	research	research	NOUN
ajis02-259	44	8	project	project	NOUN
ajis02-259	44	9	uses	use	VERB
ajis02-259	44	10	a	a	DET
ajis02-259	44	11	previously	previously	ADV
ajis02-259	44	12	validated	validate	VERB
ajis02-259	44	13	self	self	NOUN
ajis02-259	44	14	-	-	PUNCT
ajis02-259	44	15	completion	completion	NOUN
ajis02-259	44	16	questionnaire	questionnaire	NOUN
ajis02-259	44	17	.	.	PUNCT
ajis02-259	45	1	the	the	DET
ajis02-259	45	2	questionnaire	questionnaire	NOUN
ajis02-259	45	3	was	be	AUX
ajis02-259	45	4	developed	develop	VERB
ajis02-259	45	5	in	in	ADP
ajis02-259	45	6	an	an	DET
ajis02-259	45	7	earlier	early	ADJ
ajis02-259	45	8	study	study	NOUN
ajis02-259	45	9	(	(	PUNCT
ajis02-259	45	10	remenyi	remenyi	NOUN
ajis02-259	45	11	and	and	CCONJ
ajis02-259	45	12	money	money	NOUN
ajis02-259	45	13	,	,	PUNCT
ajis02-259	45	14	1994	1994	NUM
ajis02-259	45	15	):	):	PUNCT
ajis02-259	45	16	the	the	DET
ajis02-259	45	17	attributes	attribute	NOUN
ajis02-259	45	18	included	include	VERB
ajis02-259	45	19	with	with	ADP
ajis02-259	45	20	it	it	PRON
ajis02-259	45	21	(	(	PUNCT
ajis02-259	45	22	see	see	VERB
ajis02-259	45	23	table	table	NOUN
ajis02-259	45	24	2	2	NUM
ajis02-259	45	25	)	)	PUNCT
ajis02-259	45	26	were	be	AUX
ajis02-259	45	27	derived	derive	VERB
ajis02-259	45	28	from	from	ADP
ajis02-259	45	29	a	a	DET
ajis02-259	45	30	review	review	NOUN
ajis02-259	45	31	of	of	ADP
ajis02-259	45	32	existing	exist	VERB
ajis02-259	45	33	literature	literature	NOUN
ajis02-259	45	34	,	,	PUNCT
ajis02-259	45	35	from	from	ADP
ajis02-259	45	36	the	the	DET
ajis02-259	45	37	authors	author	NOUN
ajis02-259	45	38	'	'	PART
ajis02-259	45	39	extensive	extensive	ADJ
ajis02-259	45	40	experience	experience	NOUN
ajis02-259	45	41	in	in	ADP
ajis02-259	45	42	ict	ict	PROPN
ajis02-259	45	43	management	management	NOUN
ajis02-259	45	44	and	and	CCONJ
ajis02-259	45	45	from	from	ADP
ajis02-259	45	46	discussions	discussion	NOUN
ajis02-259	45	47	with	with	ADP
ajis02-259	45	48	users	user	NOUN
ajis02-259	45	49	prior	prior	ADV
ajis02-259	45	50	to	to	ADP
ajis02-259	45	51	the	the	DET
ajis02-259	45	52	implementation	implementation	NOUN
ajis02-259	45	53	of	of	ADP
ajis02-259	45	54	the	the	DET
ajis02-259	45	55	initial	initial	ADJ
ajis02-259	45	56	study	study	NOUN
ajis02-259	45	57	.	.	PUNCT
ajis02-259	46	1	prior	prior	ADV
ajis02-259	46	2	to	to	ADP
ajis02-259	46	3	the	the	DET
ajis02-259	46	4	execution	execution	NOUN
ajis02-259	46	5	of	of	ADP
ajis02-259	46	6	the	the	DET
ajis02-259	46	7	study	study	NOUN
ajis02-259	46	8	reported	report	VERB
ajis02-259	46	9	here	here	ADV
ajis02-259	46	10	,	,	PUNCT
ajis02-259	46	11	consultations	consultation	NOUN
ajis02-259	46	12	were	be	AUX
ajis02-259	46	13	held	hold	VERB
ajis02-259	46	14	with	with	ADP
ajis02-259	46	15	several	several	ADJ
ajis02-259	46	16	it	it	PRON
ajis02-259	46	17	experts	expert	NOUN
ajis02-259	46	18	from	from	ADP
ajis02-259	46	19	uk	uk	PROPN
ajis02-259	46	20	local	local	ADJ
ajis02-259	46	21	government	government	NOUN
ajis02-259	46	22	and	and	CCONJ
ajis02-259	46	23	the	the	DET
ajis02-259	46	24	it	it	PRON
ajis02-259	46	25	directors	director	NOUN
ajis02-259	46	26	from	from	ADP
ajis02-259	46	27	the	the	DET
ajis02-259	46	28	six	six	NUM
ajis02-259	46	29	participating	participate	VERB
ajis02-259	46	30	local	local	ADJ
ajis02-259	46	31	authorities	authority	NOUN
ajis02-259	46	32	.	.	PUNCT
ajis02-259	47	1	on	on	ADP
ajis02-259	47	2	the	the	DET
ajis02-259	47	3	basis	basis	NOUN
ajis02-259	47	4	of	of	ADP
ajis02-259	47	5	this	this	PRON
ajis02-259	47	6	the	the	DET
ajis02-259	47	7	attributes	attribute	NOUN
ajis02-259	47	8	derived	derive	VERB
ajis02-259	47	9	from	from	ADP
ajis02-259	47	10	remenyi	remenyi	NOUN
ajis02-259	47	11	and	and	CCONJ
ajis02-259	47	12	money	money	NOUN
ajis02-259	47	13	's	's	PART
ajis02-259	47	14	1994	1994	NUM
ajis02-259	47	15	study	study	NOUN
ajis02-259	47	16	were	be	AUX
ajis02-259	47	17	modified	modify	VERB
ajis02-259	47	18	slightly	slightly	ADV
ajis02-259	47	19	to	to	PART
ajis02-259	47	20	reflect	reflect	VERB
ajis02-259	47	21	the	the	DET
ajis02-259	47	22	uk	uk	PROPN
ajis02-259	47	23	local	local	ADJ
ajis02-259	47	24	government	government	NOUN
ajis02-259	47	25	context	context	NOUN
ajis02-259	47	26	.	.	PUNCT
ajis02-259	48	1	the	the	DET
ajis02-259	48	2	analytical	analytical	ADJ
ajis02-259	48	3	techniques	technique	NOUN
ajis02-259	48	4	used	use	VERB
ajis02-259	48	5	include	include	VERB
ajis02-259	48	6	satisfaction	satisfaction	NOUN
ajis02-259	48	7	-	-	PUNCT
ajis02-259	48	8	importance	importance	NOUN
ajis02-259	48	9	gap	gap	NOUN
ajis02-259	48	10	analysis	analysis	NOUN
ajis02-259	48	11	as	as	SCONJ
ajis02-259	48	12	developed	develop	VERB
ajis02-259	48	13	by	by	ADP
ajis02-259	48	14	parasruraman	parasruraman	NOUN
ajis02-259	48	15	et	et	PROPN
ajis02-259	48	16	al	al	PROPN
ajis02-259	48	17	.	.	PROPN
ajis02-259	49	1	(	(	PUNCT
ajis02-259	49	2	1985	1985	NUM
ajis02-259	49	3	)	)	PUNCT
ajis02-259	49	4	to	to	PART
ajis02-259	49	5	explore	explore	VERB
ajis02-259	49	6	levels	level	NOUN
ajis02-259	49	7	of	of	ADP
ajis02-259	49	8	user	user	NOUN
ajis02-259	49	9	satisfaction	satisfaction	NOUN
ajis02-259	49	10	and	and	CCONJ
ajis02-259	49	11	user	user	NOUN
ajis02-259	49	12	assessed	assess	VERB
ajis02-259	49	13	importance	importance	NOUN
ajis02-259	49	14	of	of	ADP
ajis02-259	49	15	attributes	attribute	NOUN
ajis02-259	49	16	and	and	CCONJ
ajis02-259	49	17	established	establish	VERB
ajis02-259	49	18	techniques	technique	NOUN
ajis02-259	49	19	such	such	ADJ
ajis02-259	49	20	as	as	ADP
ajis02-259	49	21	regression	regression	NOUN
ajis02-259	49	22	analysis	analysis	NOUN
ajis02-259	49	23	,	,	PUNCT
ajis02-259	49	24	factor	factor	NOUN
ajis02-259	49	25	analysis	analysis	NOUN
ajis02-259	49	26	(	(	PUNCT
ajis02-259	49	27	lehmann	lehmann	PROPN
ajis02-259	49	28	1989	1989	NUM
ajis02-259	49	29	;	;	PUNCT
ajis02-259	49	30	kerlinger	kerlinger	NOUN
ajis02-259	49	31	1969	1969	NUM
ajis02-259	49	32	)	)	PUNCT
ajis02-259	49	33	and	and	CCONJ
ajis02-259	49	34	correspondence	correspondence	NOUN
ajis02-259	49	35	analysis	analysis	NOUN
ajis02-259	49	36	(	(	PUNCT
ajis02-259	49	37	greenacre	greenacre	NOUN
ajis02-259	49	38	1984	1984	NUM
ajis02-259	49	39	)	)	PUNCT
ajis02-259	49	40	.	.	PUNCT
ajis02-259	50	1	these	these	DET
ajis02-259	50	2	techniques	technique	NOUN
ajis02-259	50	3	are	be	AUX
ajis02-259	50	4	used	use	VERB
ajis02-259	50	5	to	to	PART
ajis02-259	50	6	develop	develop	VERB
ajis02-259	50	7	an	an	DET
ajis02-259	50	8	understanding	understanding	NOUN
ajis02-259	50	9	of	of	ADP
ajis02-259	50	10	the	the	DET
ajis02-259	50	11	perceptions	perception	NOUN
ajis02-259	50	12	which	which	PRON
ajis02-259	50	13	shape	shape	VERB
ajis02-259	50	14	and	and	CCONJ
ajis02-259	50	15	underpin	underpin	VERB
ajis02-259	50	16	user	user	NOUN
ajis02-259	50	17	satisfaction	satisfaction	NOUN
ajis02-259	50	18	(	(	PUNCT
ajis02-259	50	19	see	see	VERB
ajis02-259	50	20	hair	hair	NOUN
ajis02-259	50	21	et	et	PROPN
ajis02-259	50	22	al	al	PROPN
ajis02-259	50	23	,	,	PUNCT
ajis02-259	50	24	1998	1998	NUM
ajis02-259	50	25	)	)	PUNCT
ajis02-259	50	26	.	.	PUNCT
ajis02-259	51	1	much	much	ADJ
ajis02-259	51	2	of	of	ADP
ajis02-259	51	3	the	the	DET
ajis02-259	51	4	data	datum	NOUN
ajis02-259	51	5	collected	collect	VERB
ajis02-259	51	6	was	be	AUX
ajis02-259	51	7	derived	derive	VERB
ajis02-259	51	8	using	use	VERB
ajis02-259	51	9	likert	likert	NOUN
ajis02-259	51	10	scales	scale	NOUN
ajis02-259	51	11	and	and	CCONJ
ajis02-259	51	12	we	we	PRON
ajis02-259	51	13	are	be	AUX
ajis02-259	51	14	aware	aware	ADJ
ajis02-259	51	15	of	of	ADP
ajis02-259	51	16	the	the	DET
ajis02-259	51	17	problems	problem	NOUN
ajis02-259	51	18	that	that	PRON
ajis02-259	51	19	may	may	AUX
ajis02-259	51	20	arise	arise	VERB
ajis02-259	51	21	using	use	VERB
ajis02-259	51	22	regression	regression	NOUN
ajis02-259	51	23	and	and	CCONJ
ajis02-259	51	24	factor	factor	NOUN
ajis02-259	51	25	analysis	analysis	NOUN
ajis02-259	51	26	on	on	ADP
ajis02-259	51	27	this	this	DET
ajis02-259	51	28	type	type	NOUN
ajis02-259	51	29	of	of	ADP
ajis02-259	51	30	data	datum	NOUN
ajis02-259	51	31	.	.	PUNCT
ajis02-259	52	1	however	however	ADV
ajis02-259	52	2	,	,	PUNCT
ajis02-259	52	3	this	this	DET
ajis02-259	52	4	form	form	NOUN
ajis02-259	52	5	of	of	ADP
ajis02-259	52	6	analysis	analysis	NOUN
ajis02-259	52	7	now	now	ADV
ajis02-259	52	8	seems	seem	VERB
ajis02-259	52	9	to	to	PART
ajis02-259	52	10	have	have	AUX
ajis02-259	52	11	become	become	VERB
ajis02-259	52	12	commonplace	commonplace	ADJ
ajis02-259	52	13	in	in	ADP
ajis02-259	52	14	much	much	ADJ
ajis02-259	52	15	management	management	NOUN
ajis02-259	52	16	research	research	NOUN
ajis02-259	52	17	literature	literature	NOUN
ajis02-259	52	18	.	.	PUNCT
ajis02-259	53	1	74	74	NUM
ajis02-259	53	2	ajis	ajis	NOUN
ajis02-259	53	3	vol	vol	NOUN
ajis02-259	53	4	.	.	PROPN
ajis02-259	53	5	8	8	NUM
ajis02-259	54	1	no	no	NOUN
ajis02-259	54	2	.	.	NOUN
ajis02-259	54	3	1	1	NUM
ajis02-259	54	4	september	september	PROPN
ajis02-259	54	5	2000	2000	NUM
ajis02-259	54	6	given	give	VERB
ajis02-259	54	7	the	the	DET
ajis02-259	54	8	perennial	perennial	ADJ
ajis02-259	54	9	problem	problem	NOUN
ajis02-259	54	10	of	of	ADP
ajis02-259	54	11	gaining	gain	VERB
ajis02-259	54	12	access	access	NOUN
ajis02-259	54	13	to	to	ADP
ajis02-259	54	14	organisations	organisation	NOUN
ajis02-259	54	15	in	in	ADP
ajis02-259	54	16	business	business	NOUN
ajis02-259	54	17	and	and	CCONJ
ajis02-259	54	18	management	management	NOUN
ajis02-259	54	19	research	research	NOUN
ajis02-259	54	20	,	,	PUNCT
ajis02-259	54	21	initial	initial	ADJ
ajis02-259	54	22	contact	contact	NOUN
ajis02-259	54	23	was	be	AUX
ajis02-259	54	24	made	make	VERB
ajis02-259	54	25	through	through	ADP
ajis02-259	54	26	the	the	DET
ajis02-259	54	27	society	society	NOUN
ajis02-259	54	28	of	of	ADP
ajis02-259	54	29	information	information	NOUN
ajis02-259	54	30	technology	technology	NOUN
ajis02-259	54	31	managers	manager	NOUN
ajis02-259	54	32	to	to	ADP
ajis02-259	54	33	six	six	NUM
ajis02-259	54	34	local	local	ADJ
ajis02-259	54	35	authorities	authority	NOUN
ajis02-259	54	36	who	who	PRON
ajis02-259	54	37	then	then	ADV
ajis02-259	54	38	agreed	agree	VERB
ajis02-259	54	39	to	to	PART
ajis02-259	54	40	participate	participate	VERB
ajis02-259	54	41	in	in	ADP
ajis02-259	54	42	the	the	DET
ajis02-259	54	43	study	study	NOUN
ajis02-259	54	44	:	:	PUNCT
ajis02-259	54	45	they	they	PRON
ajis02-259	54	46	have	have	AUX
ajis02-259	54	47	been	be	AUX
ajis02-259	54	48	given	give	VERB
ajis02-259	54	49	the	the	DET
ajis02-259	54	50	fictitious	fictitious	ADJ
ajis02-259	54	51	names	name	NOUN
ajis02-259	54	52	of	of	ADP
ajis02-259	54	53	the	the	DET
ajis02-259	54	54	london	london	PROPN
ajis02-259	54	55	borough	borough	NOUN
ajis02-259	54	56	of	of	ADP
ajis02-259	54	57	banton	banton	PROPN
ajis02-259	54	58	,	,	PUNCT
ajis02-259	54	59	dunton	dunton	PROPN
ajis02-259	54	60	county	county	PROPN
ajis02-259	54	61	council	council	PROPN
ajis02-259	54	62	,	,	PUNCT
ajis02-259	54	63	eston	eston	PROPN
ajis02-259	54	64	county	county	PROPN
ajis02-259	54	65	council	council	PROPN
ajis02-259	54	66	,	,	PUNCT
ajis02-259	54	67	posham	posham	PROPN
ajis02-259	54	68	unitary	unitary	ADJ
ajis02-259	54	69	council	council	NOUN
ajis02-259	54	70	,	,	PUNCT
ajis02-259	54	71	wrenton	wrenton	PROPN
ajis02-259	54	72	unitary	unitary	ADJ
ajis02-259	54	73	council	council	PROPN
ajis02-259	54	74	and	and	CCONJ
ajis02-259	54	75	brinton	brinton	PROPN
ajis02-259	54	76	district	district	PROPN
ajis02-259	54	77	council	council	PROPN
ajis02-259	54	78	.	.	PUNCT
ajis02-259	55	1	the	the	DET
ajis02-259	55	2	local	local	ADJ
ajis02-259	55	3	authorities	authority	NOUN
ajis02-259	55	4	included	include	VERB
ajis02-259	55	5	in	in	ADP
ajis02-259	55	6	the	the	DET
ajis02-259	55	7	exercise	exercise	NOUN
ajis02-259	55	8	thus	thus	ADV
ajis02-259	55	9	represent	represent	VERB
ajis02-259	55	10	a	a	DET
ajis02-259	55	11	variety	variety	NOUN
ajis02-259	55	12	of	of	ADP
ajis02-259	55	13	types	type	NOUN
ajis02-259	55	14	and	and	CCONJ
ajis02-259	55	15	sizes	size	NOUN
ajis02-259	55	16	of	of	ADP
ajis02-259	55	17	local	local	ADJ
ajis02-259	55	18	authority	authority	NOUN
ajis02-259	55	19	.	.	PUNCT
ajis02-259	56	1	the	the	DET
ajis02-259	56	2	data	data	NOUN
ajis02-259	56	3	collection	collection	NOUN
ajis02-259	56	4	process	process	NOUN
ajis02-259	56	5	was	be	AUX
ajis02-259	56	6	completed	complete	VERB
ajis02-259	56	7	in	in	ADP
ajis02-259	56	8	september	september	PROPN
ajis02-259	56	9	1997	1997	NUM
ajis02-259	56	10	.	.	PUNCT
ajis02-259	57	1	the	the	DET
ajis02-259	57	2	number	number	NOUN
ajis02-259	57	3	of	of	ADP
ajis02-259	57	4	respondents	respondent	NOUN
ajis02-259	57	5	from	from	ADP
ajis02-259	57	6	each	each	DET
ajis02-259	57	7	local	local	ADJ
ajis02-259	57	8	authority	authority	NOUN
ajis02-259	57	9	is	be	AUX
ajis02-259	57	10	shown	show	VERB
ajis02-259	57	11	in	in	ADP
ajis02-259	57	12	table	table	NOUN
ajis02-259	57	13	1	1	NUM
ajis02-259	57	14	.	.	PUNCT
ajis02-259	57	15	table	table	NOUN
ajis02-259	57	16	1	1	NUM
ajis02-259	57	17	:	:	PUNCT
ajis02-259	57	18	responding	respond	VERB
ajis02-259	57	19	local	local	ADJ
ajis02-259	57	20	authorities	authority	NOUN
ajis02-259	57	21	and	and	CCONJ
ajis02-259	57	22	the	the	DET
ajis02-259	57	23	number	number	NOUN
ajis02-259	57	24	of	of	ADP
ajis02-259	57	25	responses	response	NOUN
ajis02-259	57	26	local	local	ADJ
ajis02-259	57	27	authority	authority	NOUN
ajis02-259	57	28	banton	banton	PROPN
ajis02-259	57	29	brinton	brinton	PROPN
ajis02-259	57	30	dunton	dunton	PROPN
ajis02-259	57	31	eston	eston	PROPN
ajis02-259	57	32	posham	posham	PROPN
ajis02-259	57	33	wrenton	wrenton	PROPN
ajis02-259	57	34	total	total	ADJ
ajis02-259	57	35	type	type	NOUN
ajis02-259	57	36	of	of	ADP
ajis02-259	57	37	local	local	ADJ
ajis02-259	57	38	authority	authority	NOUN
ajis02-259	57	39	london	london	PROPN
ajis02-259	57	40	borough	borough	PROPN
ajis02-259	57	41	district	district	PROPN
ajis02-259	57	42	council	council	PROPN
ajis02-259	57	43	county	county	PROPN
ajis02-259	57	44	council	council	PROPN
ajis02-259	57	45	county	county	PROPN
ajis02-259	57	46	council	council	PROPN
ajis02-259	57	47	unitary	unitary	ADJ
ajis02-259	57	48	authority	authority	PROPN
ajis02-259	57	49	unitary	unitary	ADJ
ajis02-259	57	50	authority	authority	NOUN
ajis02-259	57	51	responses	response	VERB
ajis02-259	57	52	52	52	NUM
ajis02-259	57	53	52	52	NUM
ajis02-259	57	54	49	49	NUM
ajis02-259	57	55	82	82	NUM
ajis02-259	57	56	31	31	NUM
ajis02-259	57	57	29	29	NUM
ajis02-259	57	58	295	295	NUM
ajis02-259	57	59	the	the	DET
ajis02-259	57	60	questionnaire	questionnaire	NOUN
ajis02-259	57	61	comprised	comprise	VERB
ajis02-259	57	62	seven	seven	NUM
ajis02-259	57	63	major	major	ADJ
ajis02-259	57	64	sections	section	NOUN
ajis02-259	57	65	.	.	PUNCT
ajis02-259	58	1	the	the	DET
ajis02-259	58	2	first	first	ADJ
ajis02-259	58	3	part	part	NOUN
ajis02-259	58	4	sought	seek	VERB
ajis02-259	58	5	information	information	NOUN
ajis02-259	58	6	about	about	ADP
ajis02-259	58	7	the	the	DET
ajis02-259	58	8	respondents	respondent	NOUN
ajis02-259	58	9	such	such	ADJ
ajis02-259	58	10	as	as	ADP
ajis02-259	58	11	their	their	PRON
ajis02-259	58	12	level	level	NOUN
ajis02-259	58	13	in	in	ADP
ajis02-259	58	14	the	the	DET
ajis02-259	58	15	organisation	organisation	NOUN
ajis02-259	58	16	,	,	PUNCT
ajis02-259	58	17	their	their	PRON
ajis02-259	58	18	years	year	NOUN
ajis02-259	58	19	of	of	ADP
ajis02-259	58	20	experience	experience	NOUN
ajis02-259	58	21	working	work	VERB
ajis02-259	58	22	with	with	ADP
ajis02-259	58	23	ict	ict	PROPN
ajis02-259	58	24	,	,	PUNCT
ajis02-259	58	25	their	their	PRON
ajis02-259	58	26	intensity	intensity	NOUN
ajis02-259	58	27	of	of	ADP
ajis02-259	58	28	use	use	NOUN
ajis02-259	58	29	of	of	ADP
ajis02-259	58	30	ict	ict	NOUN
ajis02-259	58	31	and	and	CCONJ
ajis02-259	58	32	'	'	PUNCT
ajis02-259	58	33	how	how	SCONJ
ajis02-259	58	34	comfortable	comfortable	ADJ
ajis02-259	58	35	'	'	PUNCT
ajis02-259	58	36	they	they	PRON
ajis02-259	58	37	felt	feel	VERB
ajis02-259	58	38	using	use	VERB
ajis02-259	58	39	ict	ict	PROPN
ajis02-259	58	40	.	.	PUNCT
ajis02-259	59	1	the	the	DET
ajis02-259	59	2	second	second	ADJ
ajis02-259	59	3	section	section	NOUN
ajis02-259	59	4	asked	ask	VERB
ajis02-259	59	5	respondents	respondent	NOUN
ajis02-259	59	6	to	to	PART
ajis02-259	59	7	rate	rate	VERB
ajis02-259	59	8	(	(	PUNCT
ajis02-259	59	9	using	use	VERB
ajis02-259	59	10	a	a	DET
ajis02-259	59	11	six	six	NUM
ajis02-259	59	12	point	point	NOUN
ajis02-259	59	13	likert	likert	ADJ
ajis02-259	59	14	scale	scale	NOUN
ajis02-259	59	15	)	)	PUNCT
ajis02-259	59	16	how	how	SCONJ
ajis02-259	59	17	important	important	ADJ
ajis02-259	59	18	each	each	PRON
ajis02-259	59	19	of	of	ADP
ajis02-259	59	20	thirty	thirty	NUM
ajis02-259	59	21	eight	eight	NUM
ajis02-259	59	22	attributes	attribute	NOUN
ajis02-259	59	23	were	be	AUX
ajis02-259	59	24	in	in	ADP
ajis02-259	59	25	ensuring	ensure	VERB
ajis02-259	59	26	the	the	DET
ajis02-259	59	27	effective	effective	ADJ
ajis02-259	59	28	delivery	delivery	NOUN
ajis02-259	59	29	of	of	ADP
ajis02-259	59	30	their	their	PRON
ajis02-259	59	31	organisation	organisation	NOUN
ajis02-259	59	32	's	's	PART
ajis02-259	59	33	is	be	AUX
ajis02-259	59	34	/	/	SYM
ajis02-259	59	35	t	t	NOUN
ajis02-259	59	36	strategy	strategy	NOUN
ajis02-259	59	37	and	and	CCONJ
ajis02-259	59	38	is	be	AUX
ajis02-259	59	39	/	/	SYM
ajis02-259	59	40	t	t	NOUN
ajis02-259	59	41	service	service	NOUN
ajis02-259	59	42	(	(	PUNCT
ajis02-259	59	43	see	see	VERB
ajis02-259	59	44	table	table	NOUN
ajis02-259	59	45	2	2	NUM
ajis02-259	59	46	for	for	ADP
ajis02-259	59	47	a	a	DET
ajis02-259	59	48	list	list	NOUN
ajis02-259	59	49	of	of	ADP
ajis02-259	59	50	the	the	DET
ajis02-259	59	51	attributes	attribute	NOUN
ajis02-259	59	52	)	)	PUNCT
ajis02-259	59	53	.	.	PUNCT
ajis02-259	60	1	the	the	DET
ajis02-259	60	2	third	third	ADJ
ajis02-259	60	3	section	section	NOUN
ajis02-259	60	4	asked	ask	VERB
ajis02-259	60	5	respondents	respondent	NOUN
ajis02-259	60	6	to	to	PART
ajis02-259	60	7	rate	rate	VERB
ajis02-259	60	8	(	(	PUNCT
ajis02-259	60	9	using	use	VERB
ajis02-259	60	10	a	a	DET
ajis02-259	60	11	six	six	NUM
ajis02-259	60	12	point	point	NOUN
ajis02-259	60	13	likert	likert	ADJ
ajis02-259	60	14	scale	scale	NOUN
ajis02-259	60	15	)	)	PUNCT
ajis02-259	60	16	their	their	PRON
ajis02-259	60	17	organisation	organisation	NOUN
ajis02-259	60	18	's	's	PART
ajis02-259	60	19	performance	performance	NOUN
ajis02-259	60	20	on	on	ADP
ajis02-259	60	21	the	the	DET
ajis02-259	60	22	same	same	ADJ
ajis02-259	60	23	thirty	thirty	NUM
ajis02-259	60	24	eight	eight	NUM
ajis02-259	60	25	attributes	attribute	NOUN
ajis02-259	60	26	.	.	PUNCT
ajis02-259	61	1	in	in	ADP
ajis02-259	61	2	sections	section	NOUN
ajis02-259	61	3	four	four	NUM
ajis02-259	61	4	and	and	CCONJ
ajis02-259	61	5	five	five	NUM
ajis02-259	61	6	respectively	respectively	ADV
ajis02-259	61	7	,	,	PUNCT
ajis02-259	61	8	respondents	respondent	NOUN
ajis02-259	61	9	were	be	AUX
ajis02-259	61	10	asked	ask	VERB
ajis02-259	61	11	to	to	PART
ajis02-259	61	12	identify	identify	VERB
ajis02-259	61	13	how	how	SCONJ
ajis02-259	61	14	intensively	intensively	ADV
ajis02-259	61	15	they	they	PRON
ajis02-259	61	16	used	use	VERB
ajis02-259	61	17	various	various	ADJ
ajis02-259	61	18	systems	system	NOUN
ajis02-259	61	19	in	in	ADP
ajis02-259	61	20	their	their	PRON
ajis02-259	61	21	organisation	organisation	NOUN
ajis02-259	61	22	and	and	CCONJ
ajis02-259	61	23	how	how	SCONJ
ajis02-259	61	24	effective	effective	ADJ
ajis02-259	61	25	they	they	PRON
ajis02-259	61	26	thought	think	VERB
ajis02-259	61	27	those	those	DET
ajis02-259	61	28	systems	system	NOUN
ajis02-259	61	29	were	be	AUX
ajis02-259	61	30	.	.	PUNCT
ajis02-259	62	1	the	the	DET
ajis02-259	62	2	sixth	sixth	ADJ
ajis02-259	62	3	section	section	NOUN
ajis02-259	62	4	contained	contain	VERB
ajis02-259	62	5	questions	question	NOUN
ajis02-259	62	6	to	to	PART
ajis02-259	62	7	identify	identify	VERB
ajis02-259	62	8	how	how	SCONJ
ajis02-259	62	9	well	well	ADV
ajis02-259	62	10	users	user	NOUN
ajis02-259	62	11	had	have	AUX
ajis02-259	62	12	been	be	AUX
ajis02-259	62	13	involved	involve	VERB
ajis02-259	62	14	in	in	ADP
ajis02-259	62	15	the	the	DET
ajis02-259	62	16	process	process	NOUN
ajis02-259	62	17	of	of	ADP
ajis02-259	62	18	is	be	AUX
ajis02-259	62	19	/	/	SYM
ajis02-259	62	20	t	t	NOUN
ajis02-259	62	21	development	development	NOUN
ajis02-259	62	22	;	;	PUNCT
ajis02-259	62	23	how	how	SCONJ
ajis02-259	62	24	well	well	ADV
ajis02-259	62	25	existing	exist	VERB
ajis02-259	62	26	ict	ict	NOUN
ajis02-259	62	27	met	meet	VERB
ajis02-259	62	28	users	user	NOUN
ajis02-259	62	29	'	'	PART
ajis02-259	62	30	managerial	managerial	ADJ
ajis02-259	62	31	and	and	CCONJ
ajis02-259	62	32	operational	operational	ADJ
ajis02-259	62	33	needs	need	NOUN
ajis02-259	62	34	;	;	PUNCT
ajis02-259	62	35	users	user	NOUN
ajis02-259	62	36	'	'	PART
ajis02-259	62	37	satisfaction	satisfaction	NOUN
ajis02-259	62	38	with	with	ADP
ajis02-259	62	39	the	the	DET
ajis02-259	62	40	training	training	NOUN
ajis02-259	62	41	they	they	PRON
ajis02-259	62	42	had	have	AUX
ajis02-259	62	43	received	receive	VERB
ajis02-259	62	44	;	;	PUNCT
ajis02-259	62	45	users	user	NOUN
ajis02-259	62	46	'	'	PART
ajis02-259	62	47	views	view	NOUN
ajis02-259	62	48	on	on	ADP
ajis02-259	62	49	how	how	SCONJ
ajis02-259	62	50	well	well	ADV
ajis02-259	62	51	service	service	NOUN
ajis02-259	62	52	level	level	NOUN
ajis02-259	62	53	agreements	agreement	NOUN
ajis02-259	62	54	work	work	VERB
ajis02-259	62	55	;	;	PUNCT
ajis02-259	62	56	and	and	CCONJ
ajis02-259	62	57	,	,	PUNCT
ajis02-259	62	58	users	user	NOUN
ajis02-259	62	59	'	'	PART
ajis02-259	62	60	overall	overall	ADJ
ajis02-259	62	61	opinion	opinion	NOUN
ajis02-259	62	62	of	of	ADP
ajis02-259	62	63	their	their	PRON
ajis02-259	62	64	ict	ict	PROPN
ajis02-259	62	65	department	department	NOUN
ajis02-259	62	66	.	.	PUNCT
ajis02-259	63	1	the	the	DET
ajis02-259	63	2	final	final	ADJ
ajis02-259	63	3	section	section	NOUN
ajis02-259	63	4	gave	give	VERB
ajis02-259	63	5	the	the	DET
ajis02-259	63	6	users	user	NOUN
ajis02-259	63	7	the	the	DET
ajis02-259	63	8	opportunity	opportunity	NOUN
ajis02-259	63	9	to	to	PART
ajis02-259	63	10	state	state	VERB
ajis02-259	63	11	how	how	SCONJ
ajis02-259	63	12	they	they	PRON
ajis02-259	63	13	thought	think	VERB
ajis02-259	63	14	the	the	DET
ajis02-259	63	15	effectiveness	effectiveness	NOUN
ajis02-259	63	16	of	of	ADP
ajis02-259	63	17	the	the	DET
ajis02-259	63	18	is	be	AUX
ajis02-259	63	19	/	/	SYM
ajis02-259	63	20	t	t	NOUN
ajis02-259	63	21	service	service	NOUN
ajis02-259	63	22	in	in	ADP
ajis02-259	63	23	their	their	PRON
ajis02-259	63	24	organisation	organisation	NOUN
ajis02-259	63	25	could	could	AUX
ajis02-259	63	26	be	be	AUX
ajis02-259	63	27	improved	improve	VERB
ajis02-259	63	28	using	use	VERB
ajis02-259	63	29	an	an	DET
ajis02-259	63	30	open	open	ADJ
ajis02-259	63	31	ended	end	VERB
ajis02-259	63	32	question	question	NOUN
ajis02-259	63	33	.	.	PUNCT
ajis02-259	64	1	an	an	DET
ajis02-259	64	2	assessment	assessment	NOUN
ajis02-259	64	3	of	of	ADP
ajis02-259	64	4	the	the	DET
ajis02-259	64	5	importance	importance	NOUN
ajis02-259	64	6	attributes	attribute	VERB
ajis02-259	64	7	affecting	affect	VERB
ajis02-259	64	8	ict	ict	NOUN
ajis02-259	64	9	effectiveness	effectiveness	NOUN
ajis02-259	64	10	and	and	CCONJ
ajis02-259	64	11	a	a	DET
ajis02-259	64	12	user	user	NOUN
ajis02-259	64	13	assessment	assessment	NOUN
ajis02-259	64	14	of	of	ADP
ajis02-259	64	15	organisational	organisational	ADJ
ajis02-259	64	16	performance	performance	NOUN
ajis02-259	64	17	on	on	ADP
ajis02-259	64	18	these	these	DET
ajis02-259	64	19	attributes	attribute	NOUN
ajis02-259	64	20	the	the	DET
ajis02-259	64	21	main	main	ADJ
ajis02-259	64	22	objective	objective	NOUN
ajis02-259	64	23	of	of	ADP
ajis02-259	64	24	the	the	DET
ajis02-259	64	25	research	research	NOUN
ajis02-259	64	26	was	be	AUX
ajis02-259	64	27	to	to	PART
ajis02-259	64	28	identify	identify	VERB
ajis02-259	64	29	the	the	DET
ajis02-259	64	30	degree	degree	NOUN
ajis02-259	64	31	of	of	ADP
ajis02-259	64	32	importance	importance	NOUN
ajis02-259	64	33	that	that	PRON
ajis02-259	64	34	users	user	NOUN
ajis02-259	64	35	ascribed	ascribe	VERB
ajis02-259	64	36	to	to	ADP
ajis02-259	64	37	each	each	PRON
ajis02-259	64	38	of	of	ADP
ajis02-259	64	39	thirty	thirty	NUM
ajis02-259	64	40	eight	eight	NUM
ajis02-259	64	41	attributes	attribute	NOUN
ajis02-259	64	42	integral	integral	ADJ
ajis02-259	64	43	to	to	ADP
ajis02-259	64	44	the	the	DET
ajis02-259	64	45	design	design	NOUN
ajis02-259	64	46	,	,	PUNCT
ajis02-259	64	47	development	development	NOUN
ajis02-259	64	48	and	and	CCONJ
ajis02-259	64	49	delivery	delivery	NOUN
ajis02-259	64	50	of	of	ADP
ajis02-259	64	51	an	an	DET
ajis02-259	64	52	is	is	NOUN
ajis02-259	64	53	/	/	SYM
ajis02-259	64	54	t	t	NOUN
ajis02-259	64	55	strategy	strategy	NOUN
ajis02-259	64	56	in	in	ADP
ajis02-259	64	57	their	their	PRON
ajis02-259	64	58	local	local	ADJ
ajis02-259	64	59	authority	authority	NOUN
ajis02-259	64	60	.	.	PUNCT
ajis02-259	65	1	the	the	DET
ajis02-259	65	2	mean	mean	ADJ
ajis02-259	65	3	score	score	NOUN
ajis02-259	65	4	on	on	ADP
ajis02-259	65	5	each	each	PRON
ajis02-259	65	6	of	of	ADP
ajis02-259	65	7	the	the	DET
ajis02-259	65	8	thirty	thirty	NUM
ajis02-259	65	9	eight	eight	NUM
ajis02-259	65	10	attributes	attribute	NOUN
ajis02-259	65	11	was	be	AUX
ajis02-259	65	12	calculated	calculate	VERB
ajis02-259	65	13	and	and	CCONJ
ajis02-259	65	14	the	the	DET
ajis02-259	65	15	attributes	attribute	NOUN
ajis02-259	65	16	were	be	AUX
ajis02-259	65	17	then	then	ADV
ajis02-259	65	18	ranked	rank	VERB
ajis02-259	65	19	to	to	PART
ajis02-259	65	20	give	give	VERB
ajis02-259	65	21	an	an	DET
ajis02-259	65	22	impression	impression	NOUN
ajis02-259	65	23	of	of	ADP
ajis02-259	65	24	the	the	DET
ajis02-259	65	25	relative	relative	ADJ
ajis02-259	65	26	importance	importance	NOUN
ajis02-259	66	1	that	that	PRON
ajis02-259	66	2	users	user	NOUN
ajis02-259	66	3	ascribed	ascribe	VERB
ajis02-259	66	4	to	to	ADP
ajis02-259	66	5	each	each	PRON
ajis02-259	66	6	of	of	ADP
ajis02-259	66	7	the	the	DET
ajis02-259	66	8	attributes	attribute	NOUN
ajis02-259	66	9	.	.	PUNCT
ajis02-259	67	1	the	the	DET
ajis02-259	67	2	results	result	NOUN
ajis02-259	67	3	of	of	ADP
ajis02-259	67	4	this	this	DET
ajis02-259	67	5	analysis	analysis	NOUN
ajis02-259	67	6	,	,	PUNCT
ajis02-259	67	7	ranked	rank	VERB
ajis02-259	67	8	by	by	ADP
ajis02-259	67	9	the	the	DET
ajis02-259	67	10	perceived	perceive	VERB
ajis02-259	67	11	importance	importance	NOUN
ajis02-259	67	12	of	of	ADP
ajis02-259	67	13	attributes	attribute	NOUN
ajis02-259	67	14	,	,	PUNCT
ajis02-259	67	15	are	be	AUX
ajis02-259	67	16	shown	show	VERB
ajis02-259	67	17	in	in	ADP
ajis02-259	67	18	table	table	NOUN
ajis02-259	67	19	2	2	NUM
ajis02-259	67	20	.	.	PUNCT
ajis02-259	68	1	it	it	PRON
ajis02-259	68	2	is	be	AUX
ajis02-259	68	3	noticeable	noticeable	ADJ
ajis02-259	68	4	that	that	SCONJ
ajis02-259	68	5	the	the	DET
ajis02-259	68	6	most	most	ADV
ajis02-259	68	7	highly	highly	ADV
ajis02-259	68	8	rated	rate	VERB
ajis02-259	68	9	attributes	attribute	NOUN
ajis02-259	68	10	related	relate	VERB
ajis02-259	68	11	,	,	PUNCT
ajis02-259	68	12	not	not	PART
ajis02-259	68	13	to	to	ADP
ajis02-259	68	14	the	the	DET
ajis02-259	68	15	technological	technological	ADJ
ajis02-259	68	16	components	component	NOUN
ajis02-259	68	17	of	of	ADP
ajis02-259	68	18	the	the	DET
ajis02-259	68	19	is	be	AUX
ajis02-259	68	20	/	/	SYM
ajis02-259	68	21	t	t	NOUN
ajis02-259	68	22	strategy	strategy	NOUN
ajis02-259	68	23	,	,	PUNCT
ajis02-259	68	24	but	but	CCONJ
ajis02-259	68	25	to	to	ADP
ajis02-259	68	26	the	the	DET
ajis02-259	68	27	'	'	PUNCT
ajis02-259	68	28	softer	soft	ADJ
ajis02-259	68	29	'	'	PUNCT
ajis02-259	68	30	aspects	aspect	NOUN
ajis02-259	68	31	of	of	ADP
ajis02-259	68	32	the	the	DET
ajis02-259	68	33	is	be	AUX
ajis02-259	68	34	/	/	SYM
ajis02-259	68	35	t	t	NOUN
ajis02-259	68	36	strategy	strategy	NOUN
ajis02-259	68	37	such	such	ADJ
ajis02-259	68	38	as	as	ADP
ajis02-259	68	39	a	a	DET
ajis02-259	68	40	high	high	ADJ
ajis02-259	68	41	degree	degree	NOUN
ajis02-259	68	42	of	of	ADP
ajis02-259	68	43	technical	technical	ADJ
ajis02-259	68	44	competence	competence	NOUN
ajis02-259	68	45	from	from	ADP
ajis02-259	68	46	support	support	NOUN
ajis02-259	68	47	staff	staff	NOUN
ajis02-259	68	48	,	,	PUNCT
ajis02-259	68	49	ease	ease	NOUN
ajis02-259	68	50	of	of	ADP
ajis02-259	68	51	access	access	NOUN
ajis02-259	68	52	to	to	ADP
ajis02-259	68	53	facilities	facility	NOUN
ajis02-259	68	54	,	,	PUNCT
ajis02-259	68	55	fast	fast	ADJ
ajis02-259	68	56	response	response	NOUN
ajis02-259	68	57	from	from	ADP
ajis02-259	68	58	support	support	NOUN
ajis02-259	68	59	staff	staff	NOUN
ajis02-259	68	60	to	to	PART
ajis02-259	68	61	remedy	remedy	VERB
ajis02-259	68	62	problems	problem	NOUN
ajis02-259	68	63	,	,	PUNCT
ajis02-259	68	64	user	user	NOUN
ajis02-259	68	65	confidence	confidence	NOUN
ajis02-259	68	66	in	in	ADP
ajis02-259	68	67	systems	system	NOUN
ajis02-259	68	68	and	and	CCONJ
ajis02-259	68	69	a	a	DET
ajis02-259	68	70	positive	positive	ADJ
ajis02-259	68	71	attitude	attitude	NOUN
ajis02-259	68	72	by	by	ADP
ajis02-259	68	73	support	support	NOUN
ajis02-259	68	74	staff	staff	NOUN
ajis02-259	68	75	to	to	ADP
ajis02-259	68	76	users	user	NOUN
ajis02-259	68	77	.	.	PUNCT
ajis02-259	69	1	the	the	DET
ajis02-259	69	2	majority	majority	NOUN
ajis02-259	69	3	of	of	ADP
ajis02-259	69	4	the	the	DET
ajis02-259	69	5	top	top	ADJ
ajis02-259	69	6	ten	ten	NUM
ajis02-259	69	7	rated	rate	VERB
ajis02-259	69	8	attributes	attribute	NOUN
ajis02-259	69	9	were	be	AUX
ajis02-259	69	10	related	relate	VERB
ajis02-259	69	11	to	to	ADP
ajis02-259	69	12	the	the	DET
ajis02-259	69	13	quality	quality	NOUN
ajis02-259	69	14	of	of	ADP
ajis02-259	69	15	the	the	DET
ajis02-259	69	16	support	support	NOUN
ajis02-259	69	17	service	service	NOUN
ajis02-259	69	18	that	that	SCONJ
ajis02-259	69	19	the	the	DET
ajis02-259	69	20	ict	ict	PROPN
ajis02-259	69	21	department	department	NOUN
ajis02-259	69	22	provided	provide	VERB
ajis02-259	69	23	.	.	PUNCT
ajis02-259	70	1	a	a	DET
ajis02-259	70	2	second	second	ADJ
ajis02-259	70	3	task	task	NOUN
ajis02-259	70	4	was	be	AUX
ajis02-259	70	5	to	to	PART
ajis02-259	70	6	measure	measure	VERB
ajis02-259	70	7	how	how	SCONJ
ajis02-259	70	8	well	well	ADV
ajis02-259	70	9	users	user	NOUN
ajis02-259	70	10	'	'	PART
ajis02-259	70	11	perceived	perceive	VERB
ajis02-259	70	12	their	their	PRON
ajis02-259	70	13	organisation	organisation	NOUN
ajis02-259	70	14	's	's	PART
ajis02-259	70	15	is	be	AUX
ajis02-259	70	16	/	/	SYM
ajis02-259	70	17	t	t	NOUN
ajis02-259	70	18	strategy	strategy	NOUN
ajis02-259	70	19	to	to	PART
ajis02-259	70	20	be	be	AUX
ajis02-259	70	21	performing	perform	VERB
ajis02-259	70	22	on	on	ADP
ajis02-259	70	23	the	the	DET
ajis02-259	70	24	same	same	ADJ
ajis02-259	70	25	thirty	thirty	NUM
ajis02-259	70	26	eight	eight	NUM
ajis02-259	70	27	attributes	attribute	NOUN
ajis02-259	70	28	.	.	PUNCT
ajis02-259	71	1	the	the	DET
ajis02-259	71	2	average	average	ADJ
ajis02-259	71	3	performance	performance	NOUN
ajis02-259	71	4	score	score	NOUN
ajis02-259	71	5	and	and	CCONJ
ajis02-259	71	6	the	the	DET
ajis02-259	71	7	average	average	ADJ
ajis02-259	71	8	importance	importance	NOUN
ajis02-259	71	9	score	score	NOUN
ajis02-259	71	10	on	on	ADP
ajis02-259	71	11	each	each	PRON
ajis02-259	71	12	of	of	ADP
ajis02-259	71	13	the	the	DET
ajis02-259	71	14	thirty	thirty	NUM
ajis02-259	71	15	eight	eight	NUM
ajis02-259	71	16	attributes	attribute	NOUN
ajis02-259	71	17	are	be	AUX
ajis02-259	71	18	shown	show	VERB
ajis02-259	71	19	in	in	ADP
ajis02-259	71	20	table	table	NOUN
ajis02-259	71	21	2	2	NUM
ajis02-259	71	22	.	.	PUNCT
ajis02-259	71	23	a	a	DET
ajis02-259	71	24	trace	trace	NOUN
ajis02-259	71	25	of	of	ADP
ajis02-259	71	26	these	these	DET
ajis02-259	71	27	scores	score	NOUN
ajis02-259	71	28	,	,	PUNCT
ajis02-259	71	29	both	both	DET
ajis02-259	71	30	performance	performance	NOUN
ajis02-259	71	31	and	and	CCONJ
ajis02-259	71	32	importance	importance	NOUN
ajis02-259	71	33	,	,	PUNCT
ajis02-259	71	34	for	for	SCONJ
ajis02-259	71	35	each	each	PRON
ajis02-259	71	36	of	of	ADP
ajis02-259	71	37	the	the	DET
ajis02-259	71	38	thirty	thirty	NUM
ajis02-259	71	39	eight	eight	NUM
ajis02-259	71	40	attributes	attribute	NOUN
ajis02-259	71	41	is	be	AUX
ajis02-259	71	42	shown	show	VERB
ajis02-259	71	43	in	in	ADP
ajis02-259	71	44	figure	figure	NOUN
ajis02-259	71	45	1	1	NUM
ajis02-259	71	46	.	.	X
ajis02-259	71	47	75	75	NUM
ajis02-259	71	48	ajis	ajis	NOUN
ajis02-259	71	49	vol	vol	NOUN
ajis02-259	71	50	.	.	PROPN
ajis02-259	71	51	8	8	NUM
ajis02-259	72	1	no	no	NOUN
ajis02-259	72	2	.	.	NOUN
ajis02-259	72	3	1	1	NUM
ajis02-259	72	4	september	september	PROPN
ajis02-259	72	5	2000	2000	NUM
ajis02-259	72	6	table	table	NOUN
ajis02-259	72	7	2	2	NUM
ajis02-259	72	8	:	:	PUNCT
ajis02-259	72	9	respondent	respondent	NOUN
ajis02-259	72	10	's	's	PART
ajis02-259	72	11	assessment	assessment	NOUN
ajis02-259	72	12	of	of	ADP
ajis02-259	72	13	the	the	DET
ajis02-259	72	14	importance	importance	NOUN
ajis02-259	72	15	of	of	ADP
ajis02-259	72	16	each	each	DET
ajis02-259	72	17	attribute	attribute	NOUN
ajis02-259	72	18	and	and	CCONJ
ajis02-259	72	19	an	an	DET
ajis02-259	72	20	assessment	assessment	NOUN
ajis02-259	72	21	of	of	ADP
ajis02-259	72	22	current	current	ADJ
ajis02-259	72	23	performance	performance	NOUN
ajis02-259	72	24	.	.	PUNCT
ajis02-259	73	1	attribute	attribute	VERB
ajis02-259	73	2	a	a	DET
ajis02-259	73	3	high	high	ADJ
ajis02-259	73	4	degree	degree	NOUN
ajis02-259	73	5	of	of	ADP
ajis02-259	73	6	technical	technical	ADJ
ajis02-259	73	7	competence	competence	NOUN
ajis02-259	73	8	in	in	ADP
ajis02-259	73	9	systems	system	NOUN
ajis02-259	73	10	support	support	NOUN
ajis02-259	73	11	staff	staff	NOUN
ajis02-259	73	12	.	.	PUNCT
ajis02-259	74	1	ease	ease	NOUN
ajis02-259	74	2	of	of	ADP
ajis02-259	74	3	access	access	NOUN
ajis02-259	74	4	for	for	ADP
ajis02-259	74	5	users	user	NOUN
ajis02-259	74	6	to	to	ADP
ajis02-259	74	7	computing	compute	VERB
ajis02-259	74	8	facilities	facility	NOUN
ajis02-259	74	9	.	.	PUNCT
ajis02-259	75	1	user	user	NOUN
ajis02-259	75	2	confidence	confidence	NOUN
ajis02-259	75	3	in	in	ADP
ajis02-259	75	4	systems	system	NOUN
ajis02-259	75	5	.	.	PUNCT
ajis02-259	76	1	fast	fast	ADJ
ajis02-259	76	2	response	response	NOUN
ajis02-259	76	3	time	time	NOUN
ajis02-259	76	4	from	from	ADP
ajis02-259	76	5	systems	system	NOUN
ajis02-259	76	6	support	support	NOUN
ajis02-259	76	7	staff	staff	NOUN
ajis02-259	76	8	to	to	PART
ajis02-259	76	9	remedy	remedy	VERB
ajis02-259	76	10	problems	problem	NOUN
ajis02-259	76	11	.	.	PUNCT
ajis02-259	77	1	provision	provision	NOUN
ajis02-259	77	2	for	for	ADP
ajis02-259	77	3	disaster	disaster	NOUN
ajis02-259	77	4	recovery	recovery	NOUN
ajis02-259	77	5	.	.	PUNCT
ajis02-259	78	1	positive	positive	ADJ
ajis02-259	78	2	attitude	attitude	NOUN
ajis02-259	78	3	of	of	ADP
ajis02-259	78	4	information	information	NOUN
ajis02-259	78	5	systems	system	NOUN
ajis02-259	78	6	/	/	SYM
ajis02-259	78	7	ict	ict	PROPN
ajis02-259	78	8	staff	staff	NOUN
ajis02-259	78	9	to	to	ADP
ajis02-259	78	10	users	user	NOUN
ajis02-259	78	11	.	.	PUNCT
ajis02-259	79	1	a	a	DET
ajis02-259	79	2	low	low	ADJ
ajis02-259	79	3	percentage	percentage	NOUN
ajis02-259	79	4	of	of	ADP
ajis02-259	79	5	hardware	hardware	NOUN
ajis02-259	79	6	and	and	CCONJ
ajis02-259	79	7	software	software	NOUN
ajis02-259	79	8	downtime	downtime	NOUN
ajis02-259	79	9	.	.	PUNCT
ajis02-259	80	1	system	system	NOUN
ajis02-259	80	2	's	's	PART
ajis02-259	80	3	response	response	NOUN
ajis02-259	80	4	time	time	NOUN
ajis02-259	80	5	.	.	PUNCT
ajis02-259	81	1	systems	system	NOUN
ajis02-259	81	2	responsiveness	responsiveness	NOUN
ajis02-259	81	3	to	to	ADP
ajis02-259	81	4	changing	change	VERB
ajis02-259	81	5	user	user	NOUN
ajis02-259	81	6	needs	need	NOUN
ajis02-259	81	7	.	.	PUNCT
ajis02-259	82	1	extent	extent	NOUN
ajis02-259	82	2	of	of	ADP
ajis02-259	82	3	user	user	NOUN
ajis02-259	82	4	training	training	NOUN
ajis02-259	82	5	.	.	PUNCT
ajis02-259	83	1	participation	participation	NOUN
ajis02-259	83	2	in	in	ADP
ajis02-259	83	3	the	the	DET
ajis02-259	83	4	planning	planning	NOUN
ajis02-259	83	5	of	of	ADP
ajis02-259	83	6	the	the	DET
ajis02-259	83	7	system	system	NOUN
ajis02-259	83	8	's	's	PART
ajis02-259	83	9	requirements	requirement	NOUN
ajis02-259	83	10	.	.	PUNCT
ajis02-259	84	1	users	user	NOUN
ajis02-259	84	2	'	'	PART
ajis02-259	84	3	understanding	understanding	NOUN
ajis02-259	84	4	of	of	ADP
ajis02-259	84	5	the	the	DET
ajis02-259	84	6	system	system	NOUN
ajis02-259	84	7	.	.	PUNCT
ajis02-259	85	1	ability	ability	NOUN
ajis02-259	85	2	of	of	ADP
ajis02-259	85	3	the	the	DET
ajis02-259	85	4	system	system	NOUN
ajis02-259	85	5	to	to	PART
ajis02-259	85	6	improve	improve	VERB
ajis02-259	85	7	personal	personal	ADJ
ajis02-259	85	8	productivity	productivity	NOUN
ajis02-259	85	9	.	.	PUNCT
ajis02-259	86	1	the	the	DET
ajis02-259	86	2	quality	quality	NOUN
ajis02-259	86	3	of	of	ADP
ajis02-259	86	4	the	the	DET
ajis02-259	86	5	reports	report	NOUN
ajis02-259	86	6	delivered	deliver	VERB
ajis02-259	86	7	to	to	ADP
ajis02-259	86	8	the	the	DET
ajis02-259	86	9	user	user	NOUN
ajis02-259	86	10	.	.	PUNCT
ajis02-259	87	1	the	the	DET
ajis02-259	87	2	use	use	NOUN
ajis02-259	87	3	of	of	ADP
ajis02-259	87	4	windows	window	NOUN
ajis02-259	87	5	type	type	NOUN
ajis02-259	87	6	software	software	NOUN
ajis02-259	87	7	.	.	PUNCT
ajis02-259	88	1	systems	system	NOUN
ajis02-259	88	2	analysts	analyst	NOUN
ajis02-259	88	3	who	who	PRON
ajis02-259	88	4	know	know	VERB
ajis02-259	88	5	the	the	DET
ajis02-259	88	6	user	user	NOUN
ajis02-259	88	7	's	's	PART
ajis02-259	88	8	business	business	NOUN
ajis02-259	88	9	.	.	PUNCT
ajis02-259	89	1	flexibility	flexibility	NOUN
ajis02-259	89	2	of	of	ADP
ajis02-259	89	3	the	the	DET
ajis02-259	89	4	system	system	NOUN
ajis02-259	89	5	with	with	ADP
ajis02-259	89	6	regards	regard	NOUN
ajis02-259	89	7	to	to	ADP
ajis02-259	89	8	both	both	DET
ajis02-259	89	9	data	datum	NOUN
ajis02-259	89	10	and	and	CCONJ
ajis02-259	89	11	reports	report	NOUN
ajis02-259	89	12	.	.	PUNCT
ajis02-259	90	1	users	user	NOUN
ajis02-259	90	2	'	'	PART
ajis02-259	90	3	willingness	willingness	NOUN
ajis02-259	90	4	to	to	PART
ajis02-259	90	5	find	find	VERB
ajis02-259	90	6	time	time	NOUN
ajis02-259	90	7	to	to	PART
ajis02-259	90	8	learn	learn	VERB
ajis02-259	90	9	the	the	DET
ajis02-259	90	10	system	system	NOUN
ajis02-259	90	11	.	.	PUNCT
ajis02-259	91	1	prompt	prompt	ADJ
ajis02-259	91	2	processing	processing	NOUN
ajis02-259	91	3	of	of	ADP
ajis02-259	91	4	requests	request	NOUN
ajis02-259	91	5	for	for	ADP
ajis02-259	91	6	changes	change	NOUN
ajis02-259	91	7	to	to	ADP
ajis02-259	91	8	the	the	DET
ajis02-259	91	9	existing	exist	VERB
ajis02-259	91	10	systems	system	NOUN
ajis02-259	91	11	.	.	PUNCT
ajis02-259	92	1	up	up	ADP
ajis02-259	92	2	-	-	PUNCT
ajis02-259	92	3	to	to	ADP
ajis02-259	92	4	-	-	PUNCT
ajis02-259	92	5	dateness	dateness	NOUN
ajis02-259	92	6	of	of	ADP
ajis02-259	92	7	software	software	NOUN
ajis02-259	92	8	.	.	PUNCT
ajis02-259	93	1	confidentiality	confidentiality	NOUN
ajis02-259	93	2	of	of	ADP
ajis02-259	93	3	user	user	NOUN
ajis02-259	93	4	's	's	PART
ajis02-259	93	5	own	own	ADJ
ajis02-259	93	6	data	datum	NOUN
ajis02-259	93	7	.	.	PUNCT
ajis02-259	94	1	flexibility	flexibility	NOUN
ajis02-259	94	2	to	to	PART
ajis02-259	94	3	produce	produce	VERB
ajis02-259	94	4	professional	professional	ADJ
ajis02-259	94	5	reports	report	NOUN
ajis02-259	94	6	(	(	PUNCT
ajis02-259	94	7	e.g.	e.g.	ADV
ajis02-259	94	8	graphics	graphic	NOUN
ajis02-259	94	9	and	and	CCONJ
ajis02-259	94	10	desktop	desktop	NOUN
ajis02-259	94	11	publishing	publishing	NOUN
ajis02-259	94	12	)	)	PUNCT
ajis02-259	94	13	.	.	PUNCT
ajis02-259	95	1	overall	overall	ADJ
ajis02-259	95	2	cost	cost	NOUN
ajis02-259	95	3	-	-	PUNCT
ajis02-259	95	4	effectiveness	effectiveness	NOUN
ajis02-259	95	5	of	of	ADP
ajis02-259	95	6	information	information	NOUN
ajis02-259	95	7	systems	system	NOUN
ajis02-259	95	8	.	.	PUNCT
ajis02-259	96	1	the	the	DET
ajis02-259	96	2	monitoring	monitoring	NOUN
ajis02-259	96	3	of	of	ADP
ajis02-259	96	4	the	the	DET
ajis02-259	96	5	ict	ict	PROPN
ajis02-259	96	6	department	department	NOUN
ajis02-259	96	7	's	's	PART
ajis02-259	96	8	performance	performance	NOUN
ajis02-259	96	9	in	in	ADP
ajis02-259	96	10	delivering	deliver	VERB
ajis02-259	96	11	services	service	NOUN
ajis02-259	96	12	to	to	ADP
ajis02-259	96	13	users	user	NOUN
ajis02-259	96	14	.	.	PUNCT
ajis02-259	97	1	the	the	DET
ajis02-259	97	2	alignment	alignment	NOUN
ajis02-259	97	3	of	of	ADP
ajis02-259	97	4	the	the	DET
ajis02-259	97	5	information	information	NOUN
ajis02-259	97	6	systems	system	NOUN
ajis02-259	97	7	plan	plan	VERB
ajis02-259	97	8	with	with	ADP
ajis02-259	97	9	the	the	DET
ajis02-259	97	10	overall	overall	ADJ
ajis02-259	97	11	corporate	corporate	ADJ
ajis02-259	97	12	plan	plan	NOUN
ajis02-259	97	13	.	.	PUNCT
ajis02-259	98	1	up	up	ADP
ajis02-259	98	2	-	-	PUNCT
ajis02-259	98	3	to	to	ADP
ajis02-259	98	4	-	-	PUNCT
ajis02-259	98	5	dateness	dateness	NOUN
ajis02-259	98	6	of	of	ADP
ajis02-259	98	7	hardware	hardware	NOUN
ajis02-259	98	8	.	.	PUNCT
ajis02-259	99	1	documentation	documentation	NOUN
ajis02-259	99	2	to	to	PART
ajis02-259	99	3	support	support	VERB
ajis02-259	99	4	training	training	NOUN
ajis02-259	99	5	.	.	PUNCT
ajis02-259	100	1	the	the	DET
ajis02-259	100	2	degree	degree	NOUN
ajis02-259	100	3	of	of	ADP
ajis02-259	100	4	personal	personal	ADJ
ajis02-259	100	5	control	control	NOUN
ajis02-259	100	6	users	user	NOUN
ajis02-259	100	7	have	have	VERB
ajis02-259	100	8	over	over	ADP
ajis02-259	100	9	their	their	PRON
ajis02-259	100	10	systems	system	NOUN
ajis02-259	100	11	.	.	PUNCT
ajis02-259	101	1	procedures	procedure	NOUN
ajis02-259	101	2	for	for	ADP
ajis02-259	101	3	avoiding	avoid	VERB
ajis02-259	101	4	software	software	NOUN
ajis02-259	101	5	piracy	piracy	NOUN
ajis02-259	101	6	.	.	PUNCT
ajis02-259	102	1	short	short	ADJ
ajis02-259	102	2	lead	lead	PROPN
ajis02-259	102	3	times	time	NOUN
ajis02-259	102	4	for	for	ADP
ajis02-259	102	5	the	the	DET
ajis02-259	102	6	development	development	NOUN
ajis02-259	102	7	of	of	ADP
ajis02-259	102	8	new	new	ADJ
ajis02-259	102	9	systems	system	NOUN
ajis02-259	102	10	.	.	PUNCT
ajis02-259	103	1	the	the	DET
ajis02-259	103	2	measurement	measurement	NOUN
ajis02-259	103	3	of	of	ADP
ajis02-259	103	4	benefits	benefit	NOUN
ajis02-259	103	5	derived	derive	VERB
ajis02-259	103	6	by	by	ADP
ajis02-259	103	7	the	the	DET
ajis02-259	103	8	user	user	NOUN
ajis02-259	103	9	from	from	ADP
ajis02-259	103	10	the	the	DET
ajis02-259	103	11	system	system	NOUN
ajis02-259	103	12	.	.	PUNCT
ajis02-259	104	1	ability	ability	NOUN
ajis02-259	104	2	of	of	ADP
ajis02-259	104	3	the	the	DET
ajis02-259	104	4	system	system	NOUN
ajis02-259	104	5	to	to	PART
ajis02-259	104	6	enrich	enrich	VERB
ajis02-259	104	7	the	the	DET
ajis02-259	104	8	working	work	VERB
ajis02-259	104	9	experience	experience	NOUN
ajis02-259	104	10	of	of	ADP
ajis02-259	104	11	the	the	DET
ajis02-259	104	12	user	user	NOUN
ajis02-259	104	13	.	.	PUNCT
ajis02-259	105	1	help	help	NOUN
ajis02-259	105	2	with	with	ADP
ajis02-259	105	3	database	database	NOUN
ajis02-259	105	4	or	or	CCONJ
ajis02-259	105	5	data	datum	NOUN
ajis02-259	105	6	model	model	NOUN
ajis02-259	105	7	development	development	NOUN
ajis02-259	105	8	.	.	PUNCT
ajis02-259	106	1	standardisation	standardisation	NOUN
ajis02-259	106	2	of	of	ADP
ajis02-259	106	3	hardware	hardware	NOUN
ajis02-259	106	4	.	.	PUNCT
ajis02-259	107	1	the	the	DET
ajis02-259	107	2	use	use	NOUN
ajis02-259	107	3	of	of	ADP
ajis02-259	107	4	a	a	DET
ajis02-259	107	5	service	service	NOUN
ajis02-259	107	6	level	level	NOUN
ajis02-259	107	7	agreement	agreement	NOUN
ajis02-259	107	8	with	with	ADP
ajis02-259	107	9	the	the	DET
ajis02-259	107	10	ict	ict	PROPN
ajis02-259	107	11	department	department	NOUN
ajis02-259	107	12	.	.	PUNCT
ajis02-259	108	1	increasing	increase	VERB
ajis02-259	108	2	the	the	DET
ajis02-259	108	3	portfolio	portfolio	NOUN
ajis02-259	108	4	of	of	ADP
ajis02-259	108	5	applications	application	NOUN
ajis02-259	108	6	.	.	PUNCT
ajis02-259	109	1	access	access	NOUN
ajis02-259	109	2	to	to	ADP
ajis02-259	109	3	external	external	ADJ
ajis02-259	109	4	databases	database	NOUN
ajis02-259	109	5	through	through	ADP
ajis02-259	109	6	the	the	DET
ajis02-259	109	7	system	system	NOUN
ajis02-259	109	8	.	.	PUNCT
ajis02-259	110	1	ability	ability	NOUN
ajis02-259	110	2	to	to	PART
ajis02-259	110	3	conduct	conduct	VERB
ajis02-259	110	4	computer	computer	NOUN
ajis02-259	110	5	conferencing	conferencing	NOUN
ajis02-259	110	6	with	with	ADP
ajis02-259	110	7	colleagues	colleague	NOUN
ajis02-259	110	8	.	.	PUNCT
ajis02-259	111	1	importance	importance	NOUN
ajis02-259	111	2	mean	mean	VERB
ajis02-259	111	3	score	score	NOUN
ajis02-259	111	4	5.6	5.6	NUM
ajis02-259	111	5	5.5	5.5	NUM
ajis02-259	111	6	5.5	5.5	NUM
ajis02-259	111	7	5.5	5.5	NUM
ajis02-259	111	8	5.3	5.3	NUM
ajis02-259	111	9	5.3	5.3	NUM
ajis02-259	111	10	5.2	5.2	NUM
ajis02-259	111	11	5.2	5.2	NUM
ajis02-259	111	12	5.1	5.1	NUM
ajis02-259	111	13	4.9	4.9	NUM
ajis02-259	111	14	4.9	4.9	NUM
ajis02-259	111	15	4.9	4.9	NUM
ajis02-259	111	16	4.9	4.9	NUM
ajis02-259	111	17	4.9	4.9	NUM
ajis02-259	111	18	4.8	4.8	NUM
ajis02-259	111	19	4.8	4.8	NUM
ajis02-259	111	20	4.8	4.8	NUM
ajis02-259	111	21	4.7	4.7	NUM
ajis02-259	111	22	4.7	4.7	NUM
ajis02-259	111	23	4.6	4.6	NUM
ajis02-259	111	24	4.6	4.6	NUM
ajis02-259	111	25	4.6	4.6	NUM
ajis02-259	111	26	4.6	4.6	NUM
ajis02-259	111	27	4.6	4.6	NUM
ajis02-259	111	28	4.6	4.6	NUM
ajis02-259	111	29	4.5	4.5	NUM
ajis02-259	111	30	4.5	4.5	NUM
ajis02-259	111	31	4.3	4.3	NUM
ajis02-259	111	32	4.2	4.2	NUM
ajis02-259	111	33	4.2	4.2	NUM
ajis02-259	111	34	4.2	4.2	NUM
ajis02-259	111	35	4.1	4.1	NUM
ajis02-259	111	36	4.1	4.1	NUM
ajis02-259	111	37	3.9	3.9	NUM
ajis02-259	111	38	3.9	3.9	NUM
ajis02-259	111	39	3.9	3.9	NUM
ajis02-259	111	40	3.4	3.4	NUM
ajis02-259	111	41	2.8	2.8	NUM
ajis02-259	111	42	performance	performance	NOUN
ajis02-259	111	43	mean	mean	NOUN
ajis02-259	111	44	score	score	NOUN
ajis02-259	111	45	4.2	4.2	NUM
ajis02-259	111	46	4.5	4.5	NUM
ajis02-259	111	47	3.9	3.9	NUM
ajis02-259	111	48	3.8	3.8	NUM
ajis02-259	111	49	3.6	3.6	NUM
ajis02-259	111	50	4.2	4.2	NUM
ajis02-259	111	51	3.9	3.9	NUM
ajis02-259	111	52	3.9	3.9	NUM
ajis02-259	111	53	3.5	3.5	NUM
ajis02-259	111	54	3.3	3.3	NUM
ajis02-259	111	55	3.6	3.6	NUM
ajis02-259	111	56	3.7	3.7	NUM
ajis02-259	111	57	4.1	4.1	NUM
ajis02-259	111	58	4.1	4.1	NUM
ajis02-259	111	59	4.6	4.6	NUM
ajis02-259	111	60	3.5	3.5	NUM
ajis02-259	111	61	3.7	3.7	NUM
ajis02-259	111	62	3.7	3.7	NUM
ajis02-259	111	63	3.4	3.4	NUM
ajis02-259	111	64	4.1	4.1	NUM
ajis02-259	111	65	4.4	4.4	NUM
ajis02-259	111	66	3.9	3.9	NUM
ajis02-259	111	67	3.6	3.6	NUM
ajis02-259	111	68	3.1	3.1	NUM
ajis02-259	111	69	3.4	3.4	NUM
ajis02-259	111	70	4.1	4.1	NUM
ajis02-259	111	71	3.5	3.5	NUM
ajis02-259	111	72	3.7	3.7	NUM
ajis02-259	111	73	3.6	3.6	NUM
ajis02-259	111	74	2.8	2.8	NUM
ajis02-259	111	75	3.1	3.1	NUM
ajis02-259	111	76	3.8	3.8	NUM
ajis02-259	111	77	3.2	3.2	NUM
ajis02-259	111	78	3.6	3.6	NUM
ajis02-259	111	79	3.1	3.1	NUM
ajis02-259	111	80	3.5	3.5	NUM
ajis02-259	111	81	2.7	2.7	NUM
ajis02-259	111	82	1.9	1.9	NUM
ajis02-259	111	83	76	76	NUM
ajis02-259	111	84	ajis	ajis	NOUN
ajis02-259	111	85	vol	vol	NOUN
ajis02-259	111	86	.	.	PROPN
ajis02-259	111	87	8	8	NUM
ajis02-259	112	1	no	no	NOUN
ajis02-259	112	2	.	.	NOUN
ajis02-259	112	3	1	1	NUM
ajis02-259	112	4	september	september	PROPN
ajis02-259	112	5	2000	2000	NUM
ajis02-259	112	6	figure	figure	NOUN
ajis02-259	112	7	1	1	NUM
ajis02-259	112	8	:	:	PUNCT
ajis02-259	112	9	a	a	DET
ajis02-259	112	10	trace	trace	NOUN
ajis02-259	112	11	of	of	ADP
ajis02-259	112	12	the	the	DET
ajis02-259	112	13	average	average	ADJ
ajis02-259	112	14	performance	performance	NOUN
ajis02-259	112	15	(	(	PUNCT
ajis02-259	112	16	lower	low	ADJ
ajis02-259	112	17	line	line	NOUN
ajis02-259	112	18	)	)	PUNCT
ajis02-259	112	19	and	and	CCONJ
ajis02-259	112	20	importance	importance	NOUN
ajis02-259	112	21	(	(	PUNCT
ajis02-259	112	22	upper	upper	ADJ
ajis02-259	112	23	line	line	NOUN
ajis02-259	112	24	)	)	PUNCT
ajis02-259	112	25	scores	score	NOUN
ajis02-259	112	26	on	on	ADP
ajis02-259	112	27	each	each	PRON
ajis02-259	112	28	of	of	ADP
ajis02-259	112	29	the	the	DET
ajis02-259	112	30	thirty	thirty	NUM
ajis02-259	112	31	eight	eight	NUM
ajis02-259	112	32	attributes	attribute	NOUN
ajis02-259	112	33	1	1	NUM
ajis02-259	112	34	•	•	NUM
ajis02-259	112	35	10	10	NUM
ajis02-259	112	36	15	15	NUM
ajis02-259	112	37	20	20	NUM
ajis02-259	112	38	25	25	NUM
ajis02-259	112	39	attributess	attributess	NOUN
ajis02-259	112	40	30	30	NUM
ajis02-259	112	41	35	35	NUM
ajis02-259	112	42	40	40	NUM
ajis02-259	112	43	table	table	NOUN
ajis02-259	112	44	2	2	NUM
ajis02-259	112	45	and	and	CCONJ
ajis02-259	112	46	figure	figure	VERB
ajis02-259	112	47	1	1	NUM
ajis02-259	112	48	show	show	VERB
ajis02-259	112	49	that	that	SCONJ
ajis02-259	112	50	in	in	ADP
ajis02-259	112	51	all	all	DET
ajis02-259	112	52	cases	case	NOUN
ajis02-259	112	53	the	the	DET
ajis02-259	112	54	average	average	ADJ
ajis02-259	112	55	importance	importance	NOUN
ajis02-259	112	56	score	score	NOUN
ajis02-259	112	57	was	be	AUX
ajis02-259	112	58	higher	high	ADJ
ajis02-259	112	59	than	than	ADP
ajis02-259	112	60	the	the	DET
ajis02-259	112	61	average	average	ADJ
ajis02-259	112	62	performance	performance	NOUN
ajis02-259	112	63	score	score	NOUN
ajis02-259	112	64	and	and	CCONJ
ajis02-259	112	65	that	that	SCONJ
ajis02-259	112	66	the	the	DET
ajis02-259	112	67	two	two	NUM
ajis02-259	112	68	curves	curve	NOUN
ajis02-259	112	69	mirrored	mirror	VERB
ajis02-259	112	70	each	each	DET
ajis02-259	112	71	other	other	ADJ
ajis02-259	112	72	closely	closely	ADV
ajis02-259	112	73	.	.	PUNCT
ajis02-259	113	1	what	what	PRON
ajis02-259	113	2	is	be	AUX
ajis02-259	113	3	most	most	ADV
ajis02-259	113	4	important	important	ADJ
ajis02-259	113	5	is	be	AUX
ajis02-259	113	6	the	the	DET
ajis02-259	113	7	distance	distance	NOUN
ajis02-259	113	8	between	between	ADP
ajis02-259	113	9	these	these	DET
ajis02-259	113	10	two	two	NUM
ajis02-259	113	11	measures	measure	NOUN
ajis02-259	113	12	evaluated	evaluate	VERB
ajis02-259	113	13	in	in	ADP
ajis02-259	113	14	the	the	DET
ajis02-259	113	15	context	context	NOUN
ajis02-259	113	16	of	of	ADP
ajis02-259	113	17	the	the	DET
ajis02-259	113	18	relative	relative	ADJ
ajis02-259	113	19	importance	importance	NOUN
ajis02-259	113	20	of	of	ADP
ajis02-259	113	21	attributes	attribute	NOUN
ajis02-259	113	22	.	.	PUNCT
ajis02-259	114	1	to	to	ADP
ajis02-259	114	2	this	this	DET
ajis02-259	114	3	end	end	NOUN
ajis02-259	114	4	,	,	PUNCT
ajis02-259	114	5	a	a	DET
ajis02-259	114	6	"	"	PUNCT
ajis02-259	114	7	gap	gap	NOUN
ajis02-259	114	8	"	"	PUNCT
ajis02-259	114	9	measure	measure	NOUN
ajis02-259	114	10	was	be	AUX
ajis02-259	114	11	constructed	construct	VERB
ajis02-259	114	12	which	which	PRON
ajis02-259	114	13	was	be	AUX
ajis02-259	114	14	the	the	DET
ajis02-259	114	15	individual	individual	NOUN
ajis02-259	114	16	's	's	PART
ajis02-259	114	17	performance	performance	NOUN
ajis02-259	114	18	score	score	NOUN
ajis02-259	114	19	minus	minus	ADP
ajis02-259	114	20	their	their	PRON
ajis02-259	114	21	importance	importance	NOUN
ajis02-259	114	22	score	score	NOUN
ajis02-259	114	23	on	on	ADP
ajis02-259	114	24	each	each	DET
ajis02-259	114	25	attribute	attribute	NOUN
ajis02-259	114	26	.	.	PUNCT
ajis02-259	115	1	the	the	DET
ajis02-259	115	2	gap	gap	NOUN
ajis02-259	115	3	between	between	ADP
ajis02-259	115	4	importance	importance	NOUN
ajis02-259	115	5	and	and	CCONJ
ajis02-259	115	6	performance	performance	NOUN
ajis02-259	115	7	on	on	ADP
ajis02-259	115	8	each	each	DET
ajis02-259	115	9	attribute	attribute	NOUN
ajis02-259	115	10	is	be	AUX
ajis02-259	115	11	shown	show	VERB
ajis02-259	115	12	in	in	ADP
ajis02-259	115	13	table	table	NOUN
ajis02-259	115	14	3	3	NUM
ajis02-259	115	15	.	.	PUNCT
ajis02-259	116	1	a	a	DET
ajis02-259	116	2	negative	negative	ADJ
ajis02-259	116	3	score	score	NOUN
ajis02-259	116	4	is	be	AUX
ajis02-259	116	5	considered	consider	VERB
ajis02-259	116	6	to	to	PART
ajis02-259	116	7	denote	denote	VERB
ajis02-259	116	8	the	the	DET
ajis02-259	116	9	width	width	NOUN
ajis02-259	116	10	of	of	ADP
ajis02-259	116	11	the	the	DET
ajis02-259	116	12	"	"	PUNCT
ajis02-259	116	13	performance	performance	NOUN
ajis02-259	116	14	deficit	deficit	NOUN
ajis02-259	116	15	"	"	PUNCT
ajis02-259	116	16	on	on	ADP
ajis02-259	116	17	each	each	DET
ajis02-259	116	18	measure	measure	NOUN
ajis02-259	116	19	.	.	PUNCT
ajis02-259	117	1	77	77	NUM
ajis02-259	117	2	ajis	ajis	NOUN
ajis02-259	117	3	vol	vol	NOUN
ajis02-259	117	4	.	.	PROPN
ajis02-259	117	5	8	8	NUM
ajis02-259	118	1	no	no	NOUN
ajis02-259	118	2	.	.	NOUN
ajis02-259	118	3	1	1	NUM
ajis02-259	118	4	september	september	PROPN
ajis02-259	118	5	2000	2000	NUM
ajis02-259	118	6	table	table	NOUN
ajis02-259	118	7	3	3	NUM
ajis02-259	118	8	:	:	PUNCT
ajis02-259	118	9	the	the	DET
ajis02-259	118	10	ranked	rank	VERB
ajis02-259	118	11	importance	importance	NOUN
ajis02-259	118	12	of	of	ADP
ajis02-259	118	13	attributes	attribute	NOUN
ajis02-259	118	14	and	and	CCONJ
ajis02-259	118	15	the	the	DET
ajis02-259	118	16	difference	difference	NOUN
ajis02-259	118	17	between	between	ADP
ajis02-259	118	18	importance	importance	NOUN
ajis02-259	118	19	and	and	CCONJ
ajis02-259	118	20	performance	performance	NOUN
ajis02-259	118	21	attribute	attribute	NOUN
ajis02-259	118	22	a	a	DET
ajis02-259	118	23	high	high	ADJ
ajis02-259	118	24	degree	degree	NOUN
ajis02-259	118	25	of	of	ADP
ajis02-259	118	26	technical	technical	ADJ
ajis02-259	118	27	competence	competence	NOUN
ajis02-259	118	28	in	in	ADP
ajis02-259	118	29	systems	system	NOUN
ajis02-259	118	30	support	support	NOUN
ajis02-259	118	31	staff	staff	NOUN
ajis02-259	118	32	.	.	PUNCT
ajis02-259	119	1	ease	ease	NOUN
ajis02-259	119	2	of	of	ADP
ajis02-259	119	3	access	access	NOUN
ajis02-259	119	4	for	for	ADP
ajis02-259	119	5	users	user	NOUN
ajis02-259	119	6	to	to	ADP
ajis02-259	119	7	computing	compute	VERB
ajis02-259	119	8	facilities	facility	NOUN
ajis02-259	119	9	.	.	PUNCT
ajis02-259	120	1	user	user	NOUN
ajis02-259	120	2	confidence	confidence	NOUN
ajis02-259	120	3	in	in	ADP
ajis02-259	120	4	systems	system	NOUN
ajis02-259	120	5	.	.	PUNCT
ajis02-259	121	1	fast	fast	ADJ
ajis02-259	121	2	response	response	NOUN
ajis02-259	121	3	time	time	NOUN
ajis02-259	121	4	from	from	ADP
ajis02-259	121	5	systems	system	NOUN
ajis02-259	121	6	support	support	NOUN
ajis02-259	121	7	staff	staff	NOUN
ajis02-259	121	8	to	to	PART
ajis02-259	121	9	remedy	remedy	VERB
ajis02-259	121	10	problems	problem	NOUN
ajis02-259	121	11	.	.	PUNCT
ajis02-259	122	1	provision	provision	NOUN
ajis02-259	122	2	for	for	ADP
ajis02-259	122	3	disaster	disaster	NOUN
ajis02-259	122	4	recovery	recovery	NOUN
ajis02-259	122	5	.	.	PUNCT
ajis02-259	123	1	positive	positive	ADJ
ajis02-259	123	2	attitude	attitude	NOUN
ajis02-259	123	3	of	of	ADP
ajis02-259	123	4	information	information	NOUN
ajis02-259	123	5	systems	system	NOUN
ajis02-259	123	6	/	/	SYM
ajis02-259	123	7	ict	ict	PROPN
ajis02-259	123	8	staff	staff	NOUN
ajis02-259	123	9	to	to	ADP
ajis02-259	123	10	users	user	NOUN
ajis02-259	123	11	.	.	PUNCT
ajis02-259	124	1	a	a	DET
ajis02-259	124	2	low	low	ADJ
ajis02-259	124	3	percentage	percentage	NOUN
ajis02-259	124	4	of	of	ADP
ajis02-259	124	5	hardware	hardware	NOUN
ajis02-259	124	6	and	and	CCONJ
ajis02-259	124	7	software	software	NOUN
ajis02-259	124	8	downtime	downtime	NOUN
ajis02-259	124	9	.	.	PUNCT
ajis02-259	125	1	system	system	NOUN
ajis02-259	125	2	's	's	PART
ajis02-259	125	3	response	response	NOUN
ajis02-259	125	4	time	time	NOUN
ajis02-259	125	5	.	.	PUNCT
ajis02-259	126	1	systems	system	NOUN
ajis02-259	126	2	responsiveness	responsiveness	NOUN
ajis02-259	126	3	to	to	ADP
ajis02-259	126	4	changing	change	VERB
ajis02-259	126	5	user	user	NOUN
ajis02-259	126	6	needs	need	NOUN
ajis02-259	126	7	.	.	PUNCT
ajis02-259	127	1	extent	extent	NOUN
ajis02-259	127	2	of	of	ADP
ajis02-259	127	3	user	user	NOUN
ajis02-259	127	4	training	training	NOUN
ajis02-259	127	5	.	.	PUNCT
ajis02-259	128	1	participation	participation	NOUN
ajis02-259	128	2	in	in	ADP
ajis02-259	128	3	the	the	DET
ajis02-259	128	4	planning	planning	NOUN
ajis02-259	128	5	of	of	ADP
ajis02-259	128	6	the	the	DET
ajis02-259	128	7	system	system	NOUN
ajis02-259	128	8	's	's	PART
ajis02-259	128	9	requirements	requirement	NOUN
ajis02-259	128	10	.	.	PUNCT
ajis02-259	129	1	users	user	NOUN
ajis02-259	129	2	'	'	PART
ajis02-259	129	3	understanding	understanding	NOUN
ajis02-259	129	4	of	of	ADP
ajis02-259	129	5	the	the	DET
ajis02-259	129	6	system	system	NOUN
ajis02-259	129	7	.	.	PUNCT
ajis02-259	130	1	ability	ability	NOUN
ajis02-259	130	2	of	of	ADP
ajis02-259	130	3	the	the	DET
ajis02-259	130	4	system	system	NOUN
ajis02-259	130	5	to	to	PART
ajis02-259	130	6	improve	improve	VERB
ajis02-259	130	7	personal	personal	ADJ
ajis02-259	130	8	productivity	productivity	NOUN
ajis02-259	130	9	.	.	PUNCT
ajis02-259	131	1	the	the	DET
ajis02-259	131	2	quality	quality	NOUN
ajis02-259	131	3	of	of	ADP
ajis02-259	131	4	the	the	DET
ajis02-259	131	5	reports	report	NOUN
ajis02-259	131	6	delivered	deliver	VERB
ajis02-259	131	7	to	to	ADP
ajis02-259	131	8	the	the	DET
ajis02-259	131	9	user	user	NOUN
ajis02-259	131	10	.	.	PUNCT
ajis02-259	132	1	the	the	DET
ajis02-259	132	2	use	use	NOUN
ajis02-259	132	3	of	of	ADP
ajis02-259	132	4	windows	window	NOUN
ajis02-259	132	5	type	type	NOUN
ajis02-259	132	6	software	software	NOUN
ajis02-259	132	7	.	.	PUNCT
ajis02-259	133	1	systems	system	NOUN
ajis02-259	133	2	analysts	analyst	NOUN
ajis02-259	133	3	who	who	PRON
ajis02-259	133	4	know	know	VERB
ajis02-259	133	5	the	the	DET
ajis02-259	133	6	user	user	NOUN
ajis02-259	133	7	's	's	PART
ajis02-259	133	8	business	business	NOUN
ajis02-259	133	9	.	.	PUNCT
ajis02-259	134	1	flexibility	flexibility	NOUN
ajis02-259	134	2	of	of	ADP
ajis02-259	134	3	the	the	DET
ajis02-259	134	4	system	system	NOUN
ajis02-259	134	5	with	with	ADP
ajis02-259	134	6	regards	regard	NOUN
ajis02-259	134	7	to	to	ADP
ajis02-259	134	8	both	both	DET
ajis02-259	134	9	data	datum	NOUN
ajis02-259	134	10	and	and	CCONJ
ajis02-259	134	11	reports	report	NOUN
ajis02-259	134	12	.	.	PUNCT
ajis02-259	135	1	users	user	NOUN
ajis02-259	135	2	'	'	PART
ajis02-259	135	3	willingness	willingness	NOUN
ajis02-259	135	4	to	to	PART
ajis02-259	135	5	find	find	VERB
ajis02-259	135	6	time	time	NOUN
ajis02-259	135	7	to	to	PART
ajis02-259	135	8	learn	learn	VERB
ajis02-259	135	9	the	the	DET
ajis02-259	135	10	system	system	NOUN
ajis02-259	135	11	.	.	PUNCT
ajis02-259	136	1	prompt	prompt	ADJ
ajis02-259	136	2	processing	processing	NOUN
ajis02-259	136	3	of	of	ADP
ajis02-259	136	4	requests	request	NOUN
ajis02-259	136	5	for	for	ADP
ajis02-259	136	6	changes	change	NOUN
ajis02-259	136	7	to	to	ADP
ajis02-259	136	8	the	the	DET
ajis02-259	136	9	existing	exist	VERB
ajis02-259	136	10	systems	system	NOUN
ajis02-259	136	11	.	.	PUNCT
ajis02-259	137	1	up	up	ADP
ajis02-259	137	2	-	-	PUNCT
ajis02-259	137	3	to	to	ADP
ajis02-259	137	4	-	-	PUNCT
ajis02-259	137	5	dateness	dateness	NOUN
ajis02-259	137	6	of	of	ADP
ajis02-259	137	7	software	software	NOUN
ajis02-259	137	8	.	.	PUNCT
ajis02-259	138	1	confidentiality	confidentiality	NOUN
ajis02-259	138	2	of	of	ADP
ajis02-259	138	3	user	user	NOUN
ajis02-259	138	4	's	's	PART
ajis02-259	138	5	own	own	ADJ
ajis02-259	138	6	data	datum	NOUN
ajis02-259	138	7	.	.	PUNCT
ajis02-259	139	1	flexibility	flexibility	NOUN
ajis02-259	139	2	to	to	PART
ajis02-259	139	3	produce	produce	VERB
ajis02-259	139	4	professional	professional	ADJ
ajis02-259	139	5	reports	report	NOUN
ajis02-259	139	6	(	(	PUNCT
ajis02-259	139	7	e.g.	e.g.	ADV
ajis02-259	139	8	graphics	graphic	NOUN
ajis02-259	139	9	and	and	CCONJ
ajis02-259	139	10	desktop	desktop	NOUN
ajis02-259	139	11	publishing	publishing	NOUN
ajis02-259	139	12	)	)	PUNCT
ajis02-259	139	13	.	.	PUNCT
ajis02-259	140	1	overall	overall	ADJ
ajis02-259	140	2	cost	cost	NOUN
ajis02-259	140	3	-	-	PUNCT
ajis02-259	140	4	effectiveness	effectiveness	NOUN
ajis02-259	140	5	of	of	ADP
ajis02-259	140	6	information	information	NOUN
ajis02-259	140	7	systems	system	NOUN
ajis02-259	140	8	.	.	PUNCT
ajis02-259	141	1	the	the	DET
ajis02-259	141	2	monitoring	monitoring	NOUN
ajis02-259	141	3	of	of	ADP
ajis02-259	141	4	the	the	DET
ajis02-259	141	5	ict	ict	PROPN
ajis02-259	141	6	department	department	NOUN
ajis02-259	141	7	's	's	PART
ajis02-259	141	8	performance	performance	NOUN
ajis02-259	141	9	in	in	ADP
ajis02-259	141	10	delivering	deliver	VERB
ajis02-259	141	11	services	service	NOUN
ajis02-259	141	12	to	to	ADP
ajis02-259	141	13	users	user	NOUN
ajis02-259	141	14	.	.	PUNCT
ajis02-259	142	1	the	the	DET
ajis02-259	142	2	alignment	alignment	NOUN
ajis02-259	142	3	of	of	ADP
ajis02-259	142	4	the	the	DET
ajis02-259	142	5	information	information	NOUN
ajis02-259	142	6	systems	system	NOUN
ajis02-259	142	7	plan	plan	VERB
ajis02-259	142	8	with	with	ADP
ajis02-259	142	9	the	the	DET
ajis02-259	142	10	overall	overall	ADJ
ajis02-259	142	11	corporate	corporate	ADJ
ajis02-259	142	12	plan	plan	NOUN
ajis02-259	142	13	.	.	PUNCT
ajis02-259	143	1	up	up	ADP
ajis02-259	143	2	-	-	PUNCT
ajis02-259	143	3	to	to	ADP
ajis02-259	143	4	-	-	PUNCT
ajis02-259	143	5	dateness	dateness	NOUN
ajis02-259	143	6	of	of	ADP
ajis02-259	143	7	hardware	hardware	NOUN
ajis02-259	143	8	.	.	PUNCT
ajis02-259	144	1	documentation	documentation	NOUN
ajis02-259	144	2	to	to	PART
ajis02-259	144	3	support	support	VERB
ajis02-259	144	4	training	training	NOUN
ajis02-259	144	5	.	.	PUNCT
ajis02-259	145	1	the	the	DET
ajis02-259	145	2	degree	degree	NOUN
ajis02-259	145	3	of	of	ADP
ajis02-259	145	4	personal	personal	ADJ
ajis02-259	145	5	control	control	NOUN
ajis02-259	145	6	users	user	NOUN
ajis02-259	145	7	have	have	VERB
ajis02-259	145	8	over	over	ADP
ajis02-259	145	9	their	their	PRON
ajis02-259	145	10	systems	system	NOUN
ajis02-259	145	11	.	.	PUNCT
ajis02-259	146	1	procedures	procedure	NOUN
ajis02-259	146	2	for	for	ADP
ajis02-259	146	3	avoiding	avoid	VERB
ajis02-259	146	4	software	software	NOUN
ajis02-259	146	5	piracy	piracy	NOUN
ajis02-259	146	6	.	.	PUNCT
ajis02-259	147	1	short	short	ADJ
ajis02-259	147	2	lead	lead	PROPN
ajis02-259	147	3	times	time	NOUN
ajis02-259	147	4	for	for	ADP
ajis02-259	147	5	the	the	DET
ajis02-259	147	6	development	development	NOUN
ajis02-259	147	7	of	of	ADP
ajis02-259	147	8	new	new	ADJ
ajis02-259	147	9	systems	system	NOUN
ajis02-259	147	10	.	.	PUNCT
ajis02-259	148	1	the	the	DET
ajis02-259	148	2	measurement	measurement	NOUN
ajis02-259	148	3	of	of	ADP
ajis02-259	148	4	benefits	benefit	NOUN
ajis02-259	148	5	derived	derive	VERB
ajis02-259	148	6	by	by	ADP
ajis02-259	148	7	the	the	DET
ajis02-259	148	8	user	user	NOUN
ajis02-259	148	9	from	from	ADP
ajis02-259	148	10	the	the	DET
ajis02-259	148	11	system	system	NOUN
ajis02-259	148	12	.	.	PUNCT
ajis02-259	149	1	ability	ability	NOUN
ajis02-259	149	2	of	of	ADP
ajis02-259	149	3	the	the	DET
ajis02-259	149	4	system	system	NOUN
ajis02-259	149	5	to	to	PART
ajis02-259	149	6	enrich	enrich	VERB
ajis02-259	149	7	the	the	DET
ajis02-259	149	8	working	work	VERB
ajis02-259	149	9	experience	experience	NOUN
ajis02-259	149	10	of	of	ADP
ajis02-259	149	11	the	the	DET
ajis02-259	149	12	user	user	NOUN
ajis02-259	149	13	.	.	PUNCT
ajis02-259	150	1	help	help	NOUN
ajis02-259	150	2	with	with	ADP
ajis02-259	150	3	database	database	NOUN
ajis02-259	150	4	or	or	CCONJ
ajis02-259	150	5	data	datum	NOUN
ajis02-259	150	6	model	model	NOUN
ajis02-259	150	7	development	development	NOUN
ajis02-259	150	8	.	.	PUNCT
ajis02-259	151	1	standardisation	standardisation	NOUN
ajis02-259	151	2	of	of	ADP
ajis02-259	151	3	hardware	hardware	NOUN
ajis02-259	151	4	.	.	PUNCT
ajis02-259	152	1	the	the	DET
ajis02-259	152	2	use	use	NOUN
ajis02-259	152	3	of	of	ADP
ajis02-259	152	4	a	a	DET
ajis02-259	152	5	service	service	NOUN
ajis02-259	152	6	level	level	NOUN
ajis02-259	152	7	agreement	agreement	NOUN
ajis02-259	152	8	with	with	ADP
ajis02-259	152	9	the	the	DET
ajis02-259	152	10	ict	ict	PROPN
ajis02-259	152	11	department	department	NOUN
ajis02-259	152	12	.	.	PUNCT
ajis02-259	153	1	increasing	increase	VERB
ajis02-259	153	2	the	the	DET
ajis02-259	153	3	portfolio	portfolio	NOUN
ajis02-259	153	4	of	of	ADP
ajis02-259	153	5	applications	application	NOUN
ajis02-259	153	6	.	.	PUNCT
ajis02-259	154	1	access	access	NOUN
ajis02-259	154	2	to	to	ADP
ajis02-259	154	3	external	external	ADJ
ajis02-259	154	4	databases	database	NOUN
ajis02-259	154	5	through	through	ADP
ajis02-259	154	6	the	the	DET
ajis02-259	154	7	system	system	NOUN
ajis02-259	154	8	.	.	PUNCT
ajis02-259	155	1	ability	ability	NOUN
ajis02-259	155	2	to	to	PART
ajis02-259	155	3	conduct	conduct	VERB
ajis02-259	155	4	computer	computer	NOUN
ajis02-259	155	5	conferencing	conferencing	NOUN
ajis02-259	155	6	with	with	ADP
ajis02-259	155	7	colleagues	colleague	NOUN
ajis02-259	155	8	.	.	PUNCT
ajis02-259	156	1	importance	importance	NOUN
ajis02-259	156	2	5.6	5.6	NUM
ajis02-259	156	3	5.5	5.5	NUM
ajis02-259	156	4	5.5	5.5	NUM
ajis02-259	156	5	5.5	5.5	NUM
ajis02-259	156	6	5.3	5.3	NUM
ajis02-259	156	7	5.3	5.3	NUM
ajis02-259	156	8	5.2	5.2	NUM
ajis02-259	156	9	5.2	5.2	NUM
ajis02-259	156	10	5.1	5.1	NUM
ajis02-259	156	11	4.9	4.9	NUM
ajis02-259	156	12	4.9	4.9	NUM
ajis02-259	156	13	4.9	4.9	NUM
ajis02-259	156	14	4.9	4.9	NUM
ajis02-259	156	15	4.9	4.9	NUM
ajis02-259	156	16	4.8	4.8	NUM
ajis02-259	156	17	4.8	4.8	NUM
ajis02-259	156	18	4.8	4.8	NUM
ajis02-259	156	19	4.7	4.7	NUM
ajis02-259	156	20	4.7	4.7	NUM
ajis02-259	156	21	4.6	4.6	NUM
ajis02-259	156	22	4.6	4.6	NUM
ajis02-259	156	23	4.6	4.6	NUM
ajis02-259	156	24	4.6	4.6	NUM
ajis02-259	156	25	4.6	4.6	NUM
ajis02-259	156	26	4.6	4.6	NUM
ajis02-259	156	27	4.5	4.5	NUM
ajis02-259	156	28	4.5	4.5	NUM
ajis02-259	156	29	4.3	4.3	NUM
ajis02-259	156	30	4.2	4.2	NUM
ajis02-259	156	31	4.2	4.2	NUM
ajis02-259	156	32	4.2	4.2	NUM
ajis02-259	156	33	4.1	4.1	NUM
ajis02-259	156	34	4.1	4.1	NUM
ajis02-259	156	35	3.9	3.9	NUM
ajis02-259	156	36	3.9	3.9	NUM
ajis02-259	156	37	3.9	3.9	NUM
ajis02-259	156	38	3.4	3.4	NUM
ajis02-259	156	39	2.8	2.8	NUM
ajis02-259	156	40	gap	gap	NOUN
ajis02-259	156	41	-1.38	-1.38	NOUN
ajis02-259	156	42	-1.01	-1.01	NUM
ajis02-259	156	43	-1.49	-1.49	INTJ
ajis02-259	156	44	-1.65	-1.65	ADP
ajis02-259	157	1	-1.67	-1.67	NUM
ajis02-259	157	2	-1.07	-1.07	NUM
ajis02-259	157	3	-1.32	-1.32	NUM
ajis02-259	157	4	-1.20	-1.20	NUM
ajis02-259	157	5	-1.64	-1.64	NUM
ajis02-259	157	6	-1.64	-1.64	X
ajis02-259	157	7	-1.39	-1.39	NUM
ajis02-259	157	8	-1.09	-1.09	PROPN
ajis02-259	157	9	-0.75	-0.75	NUM
ajis02-259	157	10	-0.73	-0.73	PRON
ajis02-259	157	11	-0.23	-0.23	PROPN
ajis02-259	157	12	-1.25	-1.25	PROPN
ajis02-259	157	13	-1.07	-1.07	PROPN
ajis02-259	157	14	-1.02	-1.02	PROPN
ajis02-259	158	1	-1.35	-1.35	PROPN
ajis02-259	158	2	-0.51	-0.51	NOUN
ajis02-259	158	3	-0.13	-0.13	NUM
ajis02-259	158	4	-0.66	-0.66	PUNCT
ajis02-259	158	5	-0.99	-0.99	INTJ
ajis02-259	158	6	-1.56	-1.56	NUM
ajis02-259	158	7	-1.17	-1.17	PROPN
ajis02-259	158	8	-0.32	-0.32	NUM
ajis02-259	158	9	-0.97	-0.97	X
ajis02-259	158	10	-0.58	-0.58	X
ajis02-259	158	11	-0.58	-0.58	NUM
ajis02-259	158	12	-1.32	-1.32	NUM
ajis02-259	158	13	-1.00	-1.00	NUM
ajis02-259	158	14	-0.31	-0.31	PROPN
ajis02-259	158	15	-0.89	-0.89	PROPN
ajis02-259	158	16	-0.24	-0.24	PROPN
ajis02-259	158	17	-0.85	-0.85	NOUN
ajis02-259	158	18	-0.43	-0.43	ADP
ajis02-259	158	19	-0.69	-0.69	NOUN
ajis02-259	158	20	-0.90	-0.90	NOUN
ajis02-259	158	21	table	table	NOUN
ajis02-259	158	22	3	3	NUM
ajis02-259	158	23	was	be	AUX
ajis02-259	158	24	used	use	VERB
ajis02-259	158	25	to	to	PART
ajis02-259	158	26	identify	identify	VERB
ajis02-259	158	27	those	those	DET
ajis02-259	158	28	measures	measure	NOUN
ajis02-259	158	29	which	which	PRON
ajis02-259	158	30	were	be	AUX
ajis02-259	158	31	rated	rate	VERB
ajis02-259	158	32	both	both	CCONJ
ajis02-259	158	33	as	as	ADV
ajis02-259	158	34	important	important	ADJ
ajis02-259	158	35	and	and	CCONJ
ajis02-259	158	36	as	as	ADP
ajis02-259	158	37	having	have	VERB
ajis02-259	158	38	a	a	DET
ajis02-259	158	39	high	high	ADJ
ajis02-259	158	40	importance	importance	NOUN
ajis02-259	158	41	-	-	PUNCT
ajis02-259	158	42	performance	performance	NOUN
ajis02-259	158	43	gap	gap	NOUN
ajis02-259	158	44	(	(	PUNCT
ajis02-259	158	45	"	"	PUNCT
ajis02-259	158	46	performance	performance	NOUN
ajis02-259	158	47	deficit	deficit	NOUN
ajis02-259	158	48	"	"	PUNCT
ajis02-259	158	49	)	)	PUNCT
ajis02-259	158	50	.	.	PUNCT
ajis02-259	159	1	an	an	DET
ajis02-259	159	2	arbitrary	arbitrary	ADJ
ajis02-259	159	3	importance	importance	NOUN
ajis02-259	159	4	score	score	NOUN
ajis02-259	159	5	of	of	ADP
ajis02-259	159	6	4.7	4.7	NUM
ajis02-259	159	7	or	or	CCONJ
ajis02-259	159	8	above	above	ADV
ajis02-259	159	9	and	and	CCONJ
ajis02-259	159	10	an	an	DET
ajis02-259	159	11	importance	importance	NOUN
ajis02-259	159	12	-	-	PUNCT
ajis02-259	159	13	performance	performance	NOUN
ajis02-259	159	14	gap	gap	NOUN
ajis02-259	159	15	score	score	NOUN
ajis02-259	159	16	of-1.20	of-1.20	PROPN
ajis02-259	159	17	or	or	CCONJ
ajis02-259	159	18	above	above	ADV
ajis02-259	159	19	were	be	AUX
ajis02-259	159	20	taken	take	VERB
ajis02-259	159	21	as	as	SCONJ
ajis02-259	159	22	cut	cut	NOUN
ajis02-259	159	23	-	-	PUNCT
ajis02-259	159	24	off	off	ADP
ajis02-259	159	25	points	point	NOUN
ajis02-259	159	26	and	and	CCONJ
ajis02-259	159	27	eleven	eleven	NUM
ajis02-259	159	28	of	of	ADP
ajis02-259	159	29	the	the	DET
ajis02-259	159	30	thirty	thirty	NUM
ajis02-259	159	31	eight	eight	NUM
ajis02-259	159	32	measures	measure	NOUN
ajis02-259	159	33	were	be	AUX
ajis02-259	159	34	isolated	isolate	VERB
ajis02-259	159	35	.	.	PUNCT
ajis02-259	160	1	these	these	DET
ajis02-259	160	2	attributes	attribute	NOUN
ajis02-259	160	3	are	be	AUX
ajis02-259	160	4	listed	list	VERB
ajis02-259	160	5	below	below	ADV
ajis02-259	160	6	(	(	PUNCT
ajis02-259	160	7	ranked	rank	VERB
ajis02-259	160	8	by	by	ADP
ajis02-259	160	9	importance	importance	NOUN
ajis02-259	160	10	):	):	PUNCT
ajis02-259	160	11	78	78	NUM
ajis02-259	160	12	ajis	ajis	NOUN
ajis02-259	160	13	vol	vol	NOUN
ajis02-259	160	14	.	.	PROPN
ajis02-259	160	15	8	8	NUM
ajis02-259	161	1	no	no	NOUN
ajis02-259	161	2	.	.	NOUN
ajis02-259	162	1	1	1	NUM
ajis02-259	162	2	september	september	PROPN
ajis02-259	162	3	2000	2000	NUM
ajis02-259	162	4	•	•	NOUN
ajis02-259	162	5	a	a	DET
ajis02-259	162	6	high	high	ADJ
ajis02-259	162	7	degree	degree	NOUN
ajis02-259	162	8	of	of	ADP
ajis02-259	162	9	technical	technical	ADJ
ajis02-259	162	10	competence	competence	NOUN
ajis02-259	162	11	in	in	ADP
ajis02-259	162	12	systems	system	NOUN
ajis02-259	162	13	support	support	NOUN
ajis02-259	162	14	staff	staff	NOUN
ajis02-259	162	15	•	•	NOUN
ajis02-259	162	16	user	user	NOUN
ajis02-259	162	17	confidence	confidence	NOUN
ajis02-259	162	18	in	in	ADP
ajis02-259	162	19	systems	system	NOUN
ajis02-259	162	20	•	•	ADP
ajis02-259	162	21	fast	fast	ADJ
ajis02-259	162	22	response	response	NOUN
ajis02-259	162	23	time	time	NOUN
ajis02-259	162	24	from	from	ADP
ajis02-259	162	25	systems	system	NOUN
ajis02-259	162	26	support	support	NOUN
ajis02-259	162	27	staff	staff	NOUN
ajis02-259	162	28	to	to	PART
ajis02-259	162	29	remedy	remedy	VERB
ajis02-259	162	30	problems	problem	NOUN
ajis02-259	162	31	•	•	ADP
ajis02-259	162	32	provision	provision	NOUN
ajis02-259	162	33	for	for	ADP
ajis02-259	162	34	disaster	disaster	NOUN
ajis02-259	162	35	recovery	recovery	NOUN
ajis02-259	162	36	•	•	ADP
ajis02-259	162	37	a	a	DET
ajis02-259	162	38	low	low	ADJ
ajis02-259	162	39	percentage	percentage	NOUN
ajis02-259	162	40	of	of	ADP
ajis02-259	162	41	hardware	hardware	NOUN
ajis02-259	162	42	and	and	CCONJ
ajis02-259	162	43	software	software	NOUN
ajis02-259	162	44	downtime	downtime	NOUN
ajis02-259	162	45	•	•	NUM
ajis02-259	162	46	system	system	NOUN
ajis02-259	162	47	's	's	PART
ajis02-259	162	48	response	response	NOUN
ajis02-259	162	49	time	time	NOUN
ajis02-259	162	50	•	•	NUM
ajis02-259	162	51	systems	system	NOUN
ajis02-259	162	52	responsiveness	responsiveness	NOUN
ajis02-259	162	53	to	to	ADP
ajis02-259	162	54	changing	change	VERB
ajis02-259	162	55	user	user	NOUN
ajis02-259	162	56	needs	need	VERB
ajis02-259	162	57	•	•	ADJ
ajis02-259	162	58	extent	extent	NOUN
ajis02-259	162	59	of	of	ADP
ajis02-259	162	60	user	user	NOUN
ajis02-259	162	61	training	training	NOUN
ajis02-259	163	1	•	•	NUM
ajis02-259	163	2	participation	participation	NOUN
ajis02-259	163	3	in	in	ADP
ajis02-259	163	4	the	the	DET
ajis02-259	163	5	planning	planning	NOUN
ajis02-259	163	6	of	of	ADP
ajis02-259	163	7	the	the	DET
ajis02-259	163	8	system	system	NOUN
ajis02-259	163	9	's	's	PART
ajis02-259	163	10	requirements	requirement	NOUN
ajis02-259	163	11	•	•	VERB
ajis02-259	163	12	systems	system	NOUN
ajis02-259	163	13	analysts	analyst	NOUN
ajis02-259	163	14	who	who	PRON
ajis02-259	163	15	know	know	VERB
ajis02-259	163	16	the	the	DET
ajis02-259	163	17	user	user	NOUN
ajis02-259	163	18	's	's	PART
ajis02-259	163	19	business	business	NOUN
ajis02-259	163	20	•	•	NOUN
ajis02-259	163	21	prompt	prompt	ADJ
ajis02-259	163	22	processing	processing	NOUN
ajis02-259	163	23	of	of	ADP
ajis02-259	163	24	requests	request	NOUN
ajis02-259	163	25	for	for	ADP
ajis02-259	163	26	changes	change	NOUN
ajis02-259	163	27	to	to	ADP
ajis02-259	163	28	the	the	DET
ajis02-259	163	29	existing	exist	VERB
ajis02-259	163	30	systems	system	NOUN
ajis02-259	163	31	the	the	DET
ajis02-259	163	32	outcome	outcome	NOUN
ajis02-259	163	33	of	of	ADP
ajis02-259	163	34	this	this	DET
ajis02-259	163	35	analysis	analysis	NOUN
ajis02-259	163	36	was	be	AUX
ajis02-259	163	37	the	the	DET
ajis02-259	163	38	isolation	isolation	NOUN
ajis02-259	163	39	of	of	ADP
ajis02-259	163	40	those	those	DET
ajis02-259	163	41	measures	measure	NOUN
ajis02-259	163	42	deemed	deem	VERB
ajis02-259	163	43	most	most	ADV
ajis02-259	163	44	important	important	ADJ
ajis02-259	163	45	by	by	ADP
ajis02-259	163	46	users	user	NOUN
ajis02-259	163	47	where	where	SCONJ
ajis02-259	163	48	the	the	DET
ajis02-259	163	49	organisation	organisation	NOUN
ajis02-259	163	50	's	's	PART
ajis02-259	163	51	is	be	AUX
ajis02-259	163	52	/	/	SYM
ajis02-259	163	53	t	t	PROPN
ajis02-259	163	54	department	department	NOUN
ajis02-259	163	55	has	have	VERB
ajis02-259	163	56	the	the	DET
ajis02-259	163	57	highest	high	ADJ
ajis02-259	163	58	performance	performance	NOUN
ajis02-259	163	59	deficit	deficit	NOUN
ajis02-259	163	60	.	.	PUNCT
ajis02-259	164	1	factor	factor	NOUN
ajis02-259	164	2	analysis	analysis	NOUN
ajis02-259	164	3	of	of	ADP
ajis02-259	164	4	the	the	DET
ajis02-259	164	5	importance	importance	NOUN
ajis02-259	164	6	-	-	PUNCT
ajis02-259	164	7	performance	performance	NOUN
ajis02-259	164	8	scores	score	NOUN
ajis02-259	164	9	the	the	DET
ajis02-259	164	10	interpretation	interpretation	NOUN
ajis02-259	164	11	of	of	ADP
ajis02-259	164	12	the	the	DET
ajis02-259	164	13	thirty	thirty	NUM
ajis02-259	164	14	eight	eight	NUM
ajis02-259	164	15	importance	importance	NOUN
ajis02-259	164	16	,	,	PUNCT
ajis02-259	164	17	satisfaction	satisfaction	NOUN
ajis02-259	164	18	and	and	CCONJ
ajis02-259	164	19	gap	gap	NOUN
ajis02-259	164	20	scores	score	NOUN
ajis02-259	164	21	proved	prove	VERB
ajis02-259	164	22	to	to	PART
ajis02-259	164	23	be	be	AUX
ajis02-259	164	24	somewhat	somewhat	ADV
ajis02-259	164	25	difficult	difficult	ADJ
ajis02-259	164	26	and	and	CCONJ
ajis02-259	164	27	so	so	ADV
ajis02-259	164	28	it	it	PRON
ajis02-259	164	29	was	be	AUX
ajis02-259	164	30	decided	decide	VERB
ajis02-259	164	31	to	to	PART
ajis02-259	164	32	apply	apply	VERB
ajis02-259	164	33	a	a	DET
ajis02-259	164	34	data	data	NOUN
ajis02-259	164	35	reduction	reduction	NOUN
ajis02-259	164	36	technique	technique	NOUN
ajis02-259	164	37	(	(	PUNCT
ajis02-259	164	38	factor	factor	NOUN
ajis02-259	164	39	analysis	analysis	NOUN
ajis02-259	164	40	)	)	PUNCT
ajis02-259	164	41	to	to	ADP
ajis02-259	164	42	the	the	DET
ajis02-259	164	43	importance	importance	NOUN
ajis02-259	164	44	and	and	CCONJ
ajis02-259	164	45	performance	performance	NOUN
ajis02-259	164	46	data	datum	NOUN
ajis02-259	164	47	in	in	ADP
ajis02-259	164	48	an	an	DET
ajis02-259	164	49	attempt	attempt	NOUN
ajis02-259	164	50	to	to	PART
ajis02-259	164	51	:	:	PUNCT
ajis02-259	164	52	•	•	ADP
ajis02-259	164	53	identify	identify	VERB
ajis02-259	164	54	the	the	DET
ajis02-259	164	55	latent	latent	NOUN
ajis02-259	164	56	structure	structure	NOUN
ajis02-259	164	57	of	of	ADP
ajis02-259	164	58	the	the	DET
ajis02-259	164	59	satisfaction	satisfaction	NOUN
ajis02-259	164	60	and	and	CCONJ
ajis02-259	164	61	importance	importance	NOUN
ajis02-259	164	62	scores	score	NOUN
ajis02-259	164	63	;	;	PUNCT
ajis02-259	164	64	•	•	ADV
ajis02-259	164	65	create	create	VERB
ajis02-259	164	66	a	a	DET
ajis02-259	164	67	set	set	NOUN
ajis02-259	164	68	of	of	ADP
ajis02-259	164	69	composite	composite	ADJ
ajis02-259	164	70	variables	variable	NOUN
ajis02-259	164	71	(	(	PUNCT
ajis02-259	164	72	factors	factor	NOUN
ajis02-259	164	73	)	)	PUNCT
ajis02-259	164	74	to	to	PART
ajis02-259	164	75	make	make	VERB
ajis02-259	164	76	the	the	DET
ajis02-259	164	77	analysis	analysis	NOUN
ajis02-259	164	78	more	more	ADV
ajis02-259	164	79	understandable	understandable	ADJ
ajis02-259	164	80	;	;	PUNCT
ajis02-259	164	81	and	and	CCONJ
ajis02-259	164	82	,	,	PUNCT
ajis02-259	164	83	•	•	NOUN
ajis02-259	164	84	provide	provide	VERB
ajis02-259	164	85	a	a	DET
ajis02-259	164	86	base	base	NOUN
ajis02-259	164	87	for	for	ADP
ajis02-259	164	88	the	the	DET
ajis02-259	164	89	comparative	comparative	ADJ
ajis02-259	164	90	analysis	analysis	NOUN
ajis02-259	164	91	of	of	ADP
ajis02-259	164	92	the	the	DET
ajis02-259	164	93	six	six	NUM
ajis02-259	164	94	local	local	ADJ
ajis02-259	164	95	authorities	authority	NOUN
ajis02-259	164	96	.	.	PUNCT
ajis02-259	165	1	the	the	DET
ajis02-259	165	2	results	result	NOUN
ajis02-259	165	3	of	of	ADP
ajis02-259	165	4	the	the	DET
ajis02-259	165	5	factor	factor	NOUN
ajis02-259	165	6	analysis	analysis	NOUN
ajis02-259	165	7	of	of	ADP
ajis02-259	165	8	the	the	DET
ajis02-259	165	9	importance	importance	NOUN
ajis02-259	165	10	measures	measure	NOUN
ajis02-259	165	11	are	be	AUX
ajis02-259	165	12	shown	show	VERB
ajis02-259	165	13	in	in	ADP
ajis02-259	165	14	table	table	NOUN
ajis02-259	165	15	4	4	NUM
ajis02-259	165	16	.	.	PUNCT
ajis02-259	165	17	table	table	NOUN
ajis02-259	165	18	4	4	NUM
ajis02-259	165	19	:	:	PUNCT
ajis02-259	165	20	"	"	PUNCT
ajis02-259	165	21	importance	importance	NOUN
ajis02-259	165	22	"	"	PUNCT
ajis02-259	165	23	factors	factor	NOUN
ajis02-259	165	24	and	and	CCONJ
ajis02-259	165	25	their	their	PRON
ajis02-259	165	26	related	relate	VERB
ajis02-259	165	27	attributes	attribute	NOUN
ajis02-259	165	28	factor	factor	NOUN
ajis02-259	165	29	1	1	NUM
ajis02-259	165	30	:	:	PUNCT
ajis02-259	165	31	systems	system	NOUN
ajis02-259	165	32	support	support	VERB
ajis02-259	165	33	increasing	increase	VERB
ajis02-259	165	34	the	the	DET
ajis02-259	165	35	portfolio	portfolio	NOUN
ajis02-259	165	36	of	of	ADP
ajis02-259	165	37	applications	application	NOUN
ajis02-259	165	38	.	.	PUNCT
ajis02-259	166	1	flexibility	flexibility	NOUN
ajis02-259	166	2	of	of	ADP
ajis02-259	166	3	the	the	DET
ajis02-259	166	4	system	system	NOUN
ajis02-259	166	5	with	with	ADP
ajis02-259	166	6	regards	regard	NOUN
ajis02-259	166	7	to	to	ADP
ajis02-259	166	8	both	both	DET
ajis02-259	166	9	data	datum	NOUN
ajis02-259	166	10	and	and	CCONJ
ajis02-259	166	11	reports	report	NOUN
ajis02-259	166	12	.	.	PUNCT
ajis02-259	167	1	systems	system	NOUN
ajis02-259	167	2	analysts	analyst	NOUN
ajis02-259	167	3	who	who	PRON
ajis02-259	167	4	know	know	VERB
ajis02-259	167	5	the	the	DET
ajis02-259	167	6	user	user	NOUN
ajis02-259	167	7	's	's	PART
ajis02-259	167	8	business	business	NOUN
ajis02-259	167	9	.	.	PUNCT
ajis02-259	168	1	short	short	ADJ
ajis02-259	168	2	lead	lead	PROPN
ajis02-259	168	3	times	time	NOUN
ajis02-259	168	4	for	for	ADP
ajis02-259	168	5	the	the	DET
ajis02-259	168	6	development	development	NOUN
ajis02-259	168	7	of	of	ADP
ajis02-259	168	8	new	new	ADJ
ajis02-259	168	9	systems	system	NOUN
ajis02-259	168	10	.	.	PUNCT
ajis02-259	169	1	prompt	prompt	ADJ
ajis02-259	169	2	processing	processing	NOUN
ajis02-259	169	3	of	of	ADP
ajis02-259	169	4	requests	request	NOUN
ajis02-259	169	5	for	for	ADP
ajis02-259	169	6	changes	change	NOUN
ajis02-259	169	7	to	to	ADP
ajis02-259	169	8	the	the	DET
ajis02-259	169	9	existing	exist	VERB
ajis02-259	169	10	systems	system	NOUN
ajis02-259	169	11	.	.	PUNCT
ajis02-259	170	1	factor	factor	NOUN
ajis02-259	170	2	2	2	NUM
ajis02-259	170	3	:	:	PUNCT
ajis02-259	170	4	training	training	NOUN
ajis02-259	170	5	and	and	CCONJ
ajis02-259	170	6	service	service	NOUN
ajis02-259	170	7	monitoring	monitor	VERB
ajis02-259	170	8	the	the	DET
ajis02-259	170	9	monitoring	monitoring	NOUN
ajis02-259	170	10	of	of	ADP
ajis02-259	170	11	the	the	DET
ajis02-259	170	12	ict	ict	PROPN
ajis02-259	170	13	department	department	NOUN
ajis02-259	170	14	's	's	PART
ajis02-259	170	15	performance	performance	NOUN
ajis02-259	170	16	in	in	ADP
ajis02-259	170	17	delivering	deliver	VERB
ajis02-259	170	18	services	service	NOUN
ajis02-259	170	19	to	to	ADP
ajis02-259	170	20	users	user	NOUN
ajis02-259	170	21	.	.	PUNCT
ajis02-259	171	1	documentation	documentation	NOUN
ajis02-259	171	2	to	to	PART
ajis02-259	171	3	support	support	VERB
ajis02-259	171	4	training	training	NOUN
ajis02-259	171	5	.	.	PUNCT
ajis02-259	172	1	extent	extent	NOUN
ajis02-259	172	2	of	of	ADP
ajis02-259	172	3	user	user	NOUN
ajis02-259	172	4	training	training	NOUN
ajis02-259	172	5	.	.	PUNCT
ajis02-259	173	1	factor	factor	NOUN
ajis02-259	173	2	3	3	NUM
ajis02-259	173	3	:	:	PUNCT
ajis02-259	173	4	support	support	NOUN
ajis02-259	173	5	staff	staff	NOUN
ajis02-259	173	6	positive	positive	ADJ
ajis02-259	173	7	attitude	attitude	NOUN
ajis02-259	173	8	of	of	ADP
ajis02-259	173	9	information	information	NOUN
ajis02-259	173	10	systems	system	NOUN
ajis02-259	173	11	/	/	SYM
ajis02-259	173	12	ict	ict	PROPN
ajis02-259	173	13	staff	staff	NOUN
ajis02-259	173	14	to	to	ADP
ajis02-259	173	15	users	user	NOUN
ajis02-259	173	16	.	.	PUNCT
ajis02-259	174	1	user	user	NOUN
ajis02-259	174	2	confidence	confidence	NOUN
ajis02-259	174	3	in	in	ADP
ajis02-259	174	4	systems	system	NOUN
ajis02-259	174	5	.	.	PUNCT
ajis02-259	175	1	a	a	DET
ajis02-259	175	2	high	high	ADJ
ajis02-259	175	3	degree	degree	NOUN
ajis02-259	175	4	of	of	ADP
ajis02-259	175	5	technical	technical	ADJ
ajis02-259	175	6	competence	competence	NOUN
ajis02-259	175	7	in	in	ADP
ajis02-259	175	8	systems	system	NOUN
ajis02-259	175	9	support	support	NOUN
ajis02-259	175	10	staff	staff	NOUN
ajis02-259	175	11	.	.	PUNCT
ajis02-259	176	1	factor	factor	NOUN
ajis02-259	176	2	4	4	NUM
ajis02-259	176	3	:	:	PUNCT
ajis02-259	176	4	up	up	ADP
ajis02-259	176	5	-	-	PUNCT
ajis02-259	176	6	to	to	AUX
ajis02-259	176	7	-	-	PUNCT
ajis02-259	176	8	datedness	datedness	VERB
ajis02-259	176	9	up	up	ADP
ajis02-259	176	10	-	-	PUNCT
ajis02-259	176	11	to	to	ADP
ajis02-259	176	12	-	-	PUNCT
ajis02-259	176	13	dateness	dateness	NOUN
ajis02-259	176	14	of	of	ADP
ajis02-259	176	15	software	software	NOUN
ajis02-259	176	16	.	.	PUNCT
ajis02-259	177	1	up	up	ADP
ajis02-259	177	2	-	-	PUNCT
ajis02-259	177	3	to	to	ADP
ajis02-259	177	4	-	-	PUNCT
ajis02-259	177	5	dateness	dateness	NOUN
ajis02-259	177	6	of	of	ADP
ajis02-259	177	7	hardware	hardware	NOUN
ajis02-259	177	8	.	.	PUNCT
ajis02-259	178	1	factor	factor	NOUN
ajis02-259	178	2	5	5	NUM
ajis02-259	178	3	:	:	PUNCT
ajis02-259	178	4	enhancing	enhance	VERB
ajis02-259	178	5	personal	personal	ADJ
ajis02-259	178	6	effectiveness	effectiveness	NOUN
ajis02-259	178	7	and	and	CCONJ
ajis02-259	178	8	alignment	alignment	ADJ
ajis02-259	178	9	ability	ability	NOUN
ajis02-259	178	10	of	of	ADP
ajis02-259	178	11	the	the	DET
ajis02-259	178	12	system	system	NOUN
ajis02-259	178	13	to	to	PART
ajis02-259	178	14	improve	improve	VERB
ajis02-259	178	15	personal	personal	ADJ
ajis02-259	178	16	productivity	productivity	NOUN
ajis02-259	178	17	.	.	PUNCT
ajis02-259	179	1	overall	overall	ADJ
ajis02-259	179	2	cost	cost	NOUN
ajis02-259	179	3	-	-	PUNCT
ajis02-259	179	4	effectiveness	effectiveness	NOUN
ajis02-259	179	5	of	of	ADP
ajis02-259	179	6	information	information	NOUN
ajis02-259	179	7	systems	system	NOUN
ajis02-259	179	8	.	.	PUNCT
ajis02-259	180	1	the	the	DET
ajis02-259	180	2	alignment	alignment	NOUN
ajis02-259	180	3	of	of	ADP
ajis02-259	180	4	the	the	DET
ajis02-259	180	5	information	information	NOUN
ajis02-259	180	6	systems	system	NOUN
ajis02-259	180	7	plan	plan	VERB
ajis02-259	180	8	with	with	ADP
ajis02-259	180	9	the	the	DET
ajis02-259	180	10	overall	overall	ADJ
ajis02-259	180	11	corporate	corporate	ADJ
ajis02-259	180	12	plan	plan	NOUN
ajis02-259	180	13	.	.	PUNCT
ajis02-259	181	1	factor	factor	NOUN
ajis02-259	181	2	6	6	NUM
ajis02-259	181	3	:	:	PUNCT
ajis02-259	181	4	job	job	NOUN
ajis02-259	181	5	enrichment	enrichment	NOUN
ajis02-259	181	6	and	and	CCONJ
ajis02-259	181	7	control	control	NOUN
ajis02-259	181	8	ability	ability	NOUN
ajis02-259	181	9	of	of	ADP
ajis02-259	181	10	the	the	DET
ajis02-259	181	11	system	system	NOUN
ajis02-259	181	12	to	to	PART
ajis02-259	181	13	enrich	enrich	VERB
ajis02-259	181	14	the	the	DET
ajis02-259	181	15	working	work	VERB
ajis02-259	181	16	experience	experience	NOUN
ajis02-259	181	17	of	of	ADP
ajis02-259	181	18	the	the	DET
ajis02-259	181	19	user	user	NOUN
ajis02-259	181	20	.	.	PUNCT
ajis02-259	182	1	the	the	DET
ajis02-259	182	2	degree	degree	NOUN
ajis02-259	182	3	of	of	ADP
ajis02-259	182	4	personal	personal	ADJ
ajis02-259	182	5	control	control	NOUN
ajis02-259	182	6	users	user	NOUN
ajis02-259	182	7	have	have	VERB
ajis02-259	182	8	over	over	ADP
ajis02-259	182	9	their	their	PRON
ajis02-259	182	10	systems	system	NOUN
ajis02-259	182	11	.	.	PUNCT
ajis02-259	183	1	importance	importance	NOUN
ajis02-259	183	2	score	score	NOUN
ajis02-259	183	3	l	l	NOUN
ajis02-259	183	4	_	_	NOUN
ajis02-259	183	5	3'9	3'9	NUM
ajis02-259	183	6	4.8	4.8	NUM
ajis02-259	183	7	4.8	4.8	NUM
ajis02-259	183	8	4.2	4.2	NUM
ajis02-259	183	9	4.7	4.7	NUM
ajis02-259	183	10	4.6	4.6	NUM
ajis02-259	183	11	4.5	4.5	NUM
ajis02-259	183	12	4.9	4.9	NUM
ajis02-259	183	13	5.3	5.3	NUM
ajis02-259	183	14	5.5	5.5	NUM
ajis02-259	183	15	5.6	5.6	NUM
ajis02-259	183	16	4.6	4.6	NUM
ajis02-259	183	17	4.5	4.5	NUM
ajis02-259	183	18	4.9	4.9	NUM
ajis02-259	183	19	4.6	4.6	NUM
ajis02-259	183	20	4.6	4.6	NUM
ajis02-259	183	21	4.1	4.1	NUM
ajis02-259	183	22	4.3	4.3	NUM
ajis02-259	183	23	79	79	NUM
ajis02-259	183	24	ajis	ajis	NOUN
ajis02-259	183	25	vol	vol	NOUN
ajis02-259	183	26	.	.	PROPN
ajis02-259	183	27	8	8	NUM
ajis02-259	184	1	no	no	NOUN
ajis02-259	184	2	.	.	NOUN
ajis02-259	184	3	1	1	NUM
ajis02-259	184	4	september	september	PROPN
ajis02-259	184	5	2000	2000	NUM
ajis02-259	184	6	factor	factor	NOUN
ajis02-259	184	7	7	7	NUM
ajis02-259	184	8	:	:	PUNCT
ajis02-259	184	9	confidentiality	confidentiality	NOUN
ajis02-259	184	10	and	and	CCONJ
ajis02-259	184	11	security	security	NOUN
ajis02-259	184	12	confidentiality	confidentiality	NOUN
ajis02-259	184	13	of	of	ADP
ajis02-259	184	14	user	user	NOUN
ajis02-259	184	15	's	's	PART
ajis02-259	184	16	own	own	ADJ
ajis02-259	184	17	data	datum	NOUN
ajis02-259	184	18	.	.	PUNCT
ajis02-259	185	1	provision	provision	NOUN
ajis02-259	185	2	for	for	ADP
ajis02-259	185	3	disaster	disaster	NOUN
ajis02-259	185	4	recovery	recovery	NOUN
ajis02-259	185	5	.	.	PUNCT
ajis02-259	186	1	procedures	procedure	NOUN
ajis02-259	186	2	for	for	ADP
ajis02-259	186	3	avoiding	avoid	VERB
ajis02-259	186	4	software	software	NOUN
ajis02-259	186	5	piracy	piracy	NOUN
ajis02-259	186	6	.	.	PUNCT
ajis02-259	187	1	factor	factor	NOUN
ajis02-259	187	2	8	8	NUM
ajis02-259	187	3	:	:	PUNCT
ajis02-259	187	4	system	system	NOUN
ajis02-259	187	5	responsiveness	responsiveness	NOUN
ajis02-259	187	6	a	a	DET
ajis02-259	187	7	low	low	ADJ
ajis02-259	187	8	percentage	percentage	NOUN
ajis02-259	187	9	of	of	ADP
ajis02-259	187	10	hardware	hardware	NOUN
ajis02-259	187	11	and	and	CCONJ
ajis02-259	187	12	software	software	NOUN
ajis02-259	187	13	downtime	downtime	NOUN
ajis02-259	187	14	.	.	PUNCT
ajis02-259	188	1	system	system	NOUN
ajis02-259	188	2	's	's	PART
ajis02-259	188	3	response	response	NOUN
ajis02-259	188	4	time	time	NOUN
ajis02-259	188	5	.	.	PUNCT
ajis02-259	189	1	4.6	4.6	NUM
ajis02-259	189	2	5.3	5.3	NUM
ajis02-259	189	3	4.2	4.2	NUM
ajis02-259	189	4	5.2	5.2	NUM
ajis02-259	189	5	5.2	5.2	NUM
ajis02-259	189	6	in	in	ADP
ajis02-259	189	7	any	any	DET
ajis02-259	189	8	data	data	NOUN
ajis02-259	189	9	reduction	reduction	NOUN
ajis02-259	189	10	process	process	NOUN
ajis02-259	189	11	,	,	PUNCT
ajis02-259	189	12	information	information	NOUN
ajis02-259	189	13	is	be	AUX
ajis02-259	189	14	inevitably	inevitably	ADV
ajis02-259	189	15	lost	lose	VERB
ajis02-259	189	16	but	but	CCONJ
ajis02-259	189	17	,	,	PUNCT
ajis02-259	189	18	in	in	ADP
ajis02-259	189	19	the	the	DET
ajis02-259	189	20	above	above	ADJ
ajis02-259	189	21	case	case	NOUN
ajis02-259	189	22	,	,	PUNCT
ajis02-259	189	23	the	the	DET
ajis02-259	189	24	eight	eight	NUM
ajis02-259	189	25	factors	factor	NOUN
ajis02-259	189	26	in	in	ADP
ajis02-259	189	27	table	table	NOUN
ajis02-259	189	28	4	4	NUM
ajis02-259	189	29	accounted	account	VERB
ajis02-259	189	30	for	for	ADP
ajis02-259	189	31	over	over	ADP
ajis02-259	189	32	53	53	NUM
ajis02-259	189	33	%	%	NOUN
ajis02-259	189	34	of	of	ADP
ajis02-259	189	35	the	the	DET
ajis02-259	189	36	variance	variance	NOUN
ajis02-259	189	37	in	in	ADP
ajis02-259	189	38	the	the	DET
ajis02-259	189	39	data	datum	NOUN
ajis02-259	189	40	set	set	VERB
ajis02-259	189	41	.	.	PUNCT
ajis02-259	190	1	each	each	PRON
ajis02-259	190	2	of	of	ADP
ajis02-259	190	3	the	the	DET
ajis02-259	190	4	factors	factor	NOUN
ajis02-259	190	5	was	be	AUX
ajis02-259	190	6	given	give	VERB
ajis02-259	190	7	a	a	DET
ajis02-259	190	8	label	label	NOUN
ajis02-259	190	9	to	to	PART
ajis02-259	190	10	reflect	reflect	VERB
ajis02-259	190	11	the	the	DET
ajis02-259	190	12	common	common	ADJ
ajis02-259	190	13	characteristics	characteristic	NOUN
ajis02-259	190	14	of	of	ADP
ajis02-259	190	15	the	the	DET
ajis02-259	190	16	variables	variable	NOUN
ajis02-259	190	17	which	which	PRON
ajis02-259	190	18	correlated	correlate	VERB
ajis02-259	190	19	most	most	ADV
ajis02-259	190	20	strongly	strongly	ADV
ajis02-259	190	21	with	with	ADP
ajis02-259	190	22	that	that	DET
ajis02-259	190	23	factor	factor	NOUN
ajis02-259	190	24	.	.	PUNCT
ajis02-259	191	1	the	the	DET
ajis02-259	191	2	first	first	ADJ
ajis02-259	191	3	factor	factor	NOUN
ajis02-259	191	4	grouped	group	VERB
ajis02-259	191	5	together	together	ADV
ajis02-259	191	6	a	a	DET
ajis02-259	191	7	set	set	NOUN
ajis02-259	191	8	of	of	ADP
ajis02-259	191	9	variables	variable	NOUN
ajis02-259	191	10	related	relate	VERB
ajis02-259	191	11	to	to	ADP
ajis02-259	191	12	increasing	increase	VERB
ajis02-259	191	13	the	the	DET
ajis02-259	191	14	portfolio	portfolio	NOUN
ajis02-259	191	15	of	of	ADP
ajis02-259	191	16	applications	application	NOUN
ajis02-259	191	17	,	,	PUNCT
ajis02-259	191	18	increasing	increase	VERB
ajis02-259	191	19	system	system	NOUN
ajis02-259	191	20	flexibility	flexibility	NOUN
ajis02-259	191	21	,	,	PUNCT
ajis02-259	191	22	having	have	VERB
ajis02-259	191	23	systems	system	NOUN
ajis02-259	191	24	analysts	analyst	NOUN
ajis02-259	191	25	who	who	PRON
ajis02-259	191	26	understand	understand	VERB
ajis02-259	191	27	the	the	DET
ajis02-259	191	28	user	user	NOUN
ajis02-259	191	29	's	's	PART
ajis02-259	191	30	business	business	NOUN
ajis02-259	191	31	,	,	PUNCT
ajis02-259	191	32	having	have	VERB
ajis02-259	191	33	short	short	ADJ
ajis02-259	191	34	lead	lead	NOUN
ajis02-259	191	35	times	time	NOUN
ajis02-259	191	36	and	and	CCONJ
ajis02-259	191	37	the	the	DET
ajis02-259	191	38	prompt	prompt	ADJ
ajis02-259	191	39	processing	processing	NOUN
ajis02-259	191	40	of	of	ADP
ajis02-259	191	41	requests	request	NOUN
ajis02-259	191	42	for	for	ADP
ajis02-259	191	43	changing	change	VERB
ajis02-259	191	44	existing	exist	VERB
ajis02-259	191	45	systems	system	NOUN
ajis02-259	191	46	.	.	PUNCT
ajis02-259	192	1	the	the	DET
ajis02-259	192	2	factor	factor	NOUN
ajis02-259	192	3	comprising	comprise	VERB
ajis02-259	192	4	these	these	DET
ajis02-259	192	5	variables	variable	NOUN
ajis02-259	192	6	,	,	PUNCT
ajis02-259	192	7	accounted	account	VERB
ajis02-259	192	8	for	for	ADP
ajis02-259	192	9	over	over	ADP
ajis02-259	192	10	23	23	NUM
ajis02-259	192	11	%	%	NOUN
ajis02-259	192	12	of	of	ADP
ajis02-259	192	13	the	the	DET
ajis02-259	192	14	variance	variance	NOUN
ajis02-259	192	15	in	in	ADP
ajis02-259	192	16	the	the	DET
ajis02-259	192	17	data	datum	NOUN
ajis02-259	192	18	set	set	VERB
ajis02-259	192	19	.	.	PUNCT
ajis02-259	193	1	the	the	DET
ajis02-259	193	2	factor	factor	NOUN
ajis02-259	193	3	to	to	PART
ajis02-259	193	4	account	account	VERB
ajis02-259	193	5	for	for	ADP
ajis02-259	193	6	the	the	DET
ajis02-259	193	7	next	next	ADJ
ajis02-259	193	8	highest	high	ADJ
ajis02-259	193	9	percentage	percentage	NOUN
ajis02-259	193	10	of	of	ADP
ajis02-259	193	11	the	the	DET
ajis02-259	193	12	total	total	ADJ
ajis02-259	193	13	variance	variance	NOUN
ajis02-259	193	14	related	relate	VERB
ajis02-259	193	15	to	to	ADP
ajis02-259	193	16	training	training	NOUN
ajis02-259	193	17	and	and	CCONJ
ajis02-259	193	18	to	to	ADP
ajis02-259	193	19	the	the	DET
ajis02-259	193	20	monitoring	monitoring	NOUN
ajis02-259	193	21	of	of	ADP
ajis02-259	193	22	the	the	DET
ajis02-259	193	23	is	be	AUX
ajis02-259	193	24	/	/	SYM
ajis02-259	193	25	t	t	PROPN
ajis02-259	193	26	department	department	NOUN
ajis02-259	193	27	's	's	PART
ajis02-259	193	28	performance	performance	NOUN
ajis02-259	193	29	while	while	SCONJ
ajis02-259	193	30	the	the	DET
ajis02-259	193	31	third	third	ADJ
ajis02-259	193	32	factor	factor	NOUN
ajis02-259	193	33	related	relate	VERB
ajis02-259	193	34	almost	almost	ADV
ajis02-259	193	35	exclusively	exclusively	ADV
ajis02-259	193	36	to	to	ADP
ajis02-259	193	37	the	the	DET
ajis02-259	193	38	attitude	attitude	NOUN
ajis02-259	193	39	and	and	CCONJ
ajis02-259	193	40	technical	technical	ADJ
ajis02-259	193	41	confidence	confidence	NOUN
ajis02-259	193	42	of	of	ADP
ajis02-259	193	43	support	support	NOUN
ajis02-259	193	44	staff	staff	NOUN
ajis02-259	193	45	.	.	PUNCT
ajis02-259	194	1	a	a	DET
ajis02-259	194	2	similar	similar	ADJ
ajis02-259	194	3	type	type	NOUN
ajis02-259	194	4	of	of	ADP
ajis02-259	194	5	analysis	analysis	NOUN
ajis02-259	194	6	was	be	AUX
ajis02-259	194	7	undertaken	undertake	VERB
ajis02-259	194	8	on	on	ADP
ajis02-259	194	9	the	the	DET
ajis02-259	194	10	performance	performance	NOUN
ajis02-259	194	11	data	datum	NOUN
ajis02-259	194	12	set	set	VERB
ajis02-259	194	13	.	.	PUNCT
ajis02-259	195	1	however	however	ADV
ajis02-259	195	2	,	,	PUNCT
ajis02-259	195	3	in	in	ADP
ajis02-259	195	4	this	this	DET
ajis02-259	195	5	case	case	NOUN
ajis02-259	195	6	,	,	PUNCT
ajis02-259	195	7	the	the	DET
ajis02-259	195	8	factors	factor	NOUN
ajis02-259	195	9	which	which	PRON
ajis02-259	195	10	emerged	emerge	VERB
ajis02-259	195	11	from	from	ADP
ajis02-259	195	12	the	the	DET
ajis02-259	195	13	analysis	analysis	NOUN
ajis02-259	195	14	were	be	AUX
ajis02-259	195	15	somewhat	somewhat	ADV
ajis02-259	195	16	different	different	ADJ
ajis02-259	195	17	from	from	ADP
ajis02-259	195	18	those	those	PRON
ajis02-259	195	19	that	that	PRON
ajis02-259	195	20	emerged	emerge	VERB
ajis02-259	195	21	from	from	ADP
ajis02-259	195	22	the	the	DET
ajis02-259	195	23	importance	importance	NOUN
ajis02-259	195	24	data	datum	NOUN
ajis02-259	195	25	set	set	VERB
ajis02-259	195	26	though	though	SCONJ
ajis02-259	195	27	there	there	PRON
ajis02-259	195	28	were	be	VERB
ajis02-259	195	29	some	some	DET
ajis02-259	195	30	similarities	similarity	NOUN
ajis02-259	195	31	.	.	PUNCT
ajis02-259	196	1	table	table	NOUN
ajis02-259	196	2	5	5	NUM
ajis02-259	196	3	:	:	PUNCT
ajis02-259	196	4	performance	performance	NOUN
ajis02-259	196	5	factors	factor	NOUN
ajis02-259	196	6	and	and	CCONJ
ajis02-259	196	7	their	their	PRON
ajis02-259	196	8	related	relate	VERB
ajis02-259	196	9	attributes	attribute	NOUN
ajis02-259	196	10	factor	factor	NOUN
ajis02-259	196	11	1	1	NUM
ajis02-259	196	12	:	:	PUNCT
ajis02-259	196	13	desktop	desktop	NOUN
ajis02-259	196	14	and	and	CCONJ
ajis02-259	196	15	reports	report	VERB
ajis02-259	196	16	the	the	DET
ajis02-259	196	17	quality	quality	NOUN
ajis02-259	196	18	of	of	ADP
ajis02-259	196	19	the	the	DET
ajis02-259	196	20	reports	report	NOUN
ajis02-259	196	21	delivered	deliver	VERB
ajis02-259	196	22	to	to	ADP
ajis02-259	196	23	the	the	DET
ajis02-259	196	24	user	user	NOUN
ajis02-259	196	25	.	.	PUNCT
ajis02-259	197	1	the	the	DET
ajis02-259	197	2	use	use	NOUN
ajis02-259	197	3	of	of	ADP
ajis02-259	197	4	windows	window	NOUN
ajis02-259	197	5	software	software	NOUN
ajis02-259	197	6	(	(	PUNCT
ajis02-259	197	7	graphical	graphical	ADJ
ajis02-259	197	8	presentation	presentation	NOUN
ajis02-259	197	9	,	,	PUNCT
ajis02-259	197	10	use	use	NOUN
ajis02-259	197	11	of	of	ADP
ajis02-259	197	12	mouse	mouse	NOUN
ajis02-259	197	13	)	)	PUNCT
ajis02-259	197	14	.	.	PUNCT
ajis02-259	198	1	flexibility	flexibility	NOUN
ajis02-259	198	2	to	to	PART
ajis02-259	198	3	produce	produce	VERB
ajis02-259	198	4	professional	professional	ADJ
ajis02-259	198	5	reports	report	NOUN
ajis02-259	198	6	(	(	PUNCT
ajis02-259	198	7	e.g.	e.g.	ADV
ajis02-259	198	8	graphics	graphic	NOUN
ajis02-259	198	9	and	and	CCONJ
ajis02-259	198	10	desktop	desktop	NOUN
ajis02-259	198	11	publishing	publishing	NOUN
ajis02-259	198	12	)	)	PUNCT
ajis02-259	198	13	.	.	PUNCT
ajis02-259	199	1	factor	factor	NOUN
ajis02-259	199	2	2	2	NUM
ajis02-259	199	3	:	:	PUNCT
ajis02-259	199	4	support	support	NOUN
ajis02-259	199	5	staff	staff	NOUN
ajis02-259	199	6	positive	positive	ADJ
ajis02-259	199	7	attitude	attitude	NOUN
ajis02-259	199	8	of	of	ADP
ajis02-259	199	9	information	information	NOUN
ajis02-259	199	10	systems	system	NOUN
ajis02-259	199	11	/	/	SYM
ajis02-259	199	12	ict	ict	PROPN
ajis02-259	199	13	staff	staff	NOUN
ajis02-259	199	14	to	to	ADP
ajis02-259	199	15	users	user	NOUN
ajis02-259	199	16	.	.	PUNCT
ajis02-259	200	1	fast	fast	ADJ
ajis02-259	200	2	response	response	NOUN
ajis02-259	200	3	time	time	NOUN
ajis02-259	200	4	from	from	ADP
ajis02-259	200	5	systems	system	NOUN
ajis02-259	200	6	support	support	NOUN
ajis02-259	200	7	staff	staff	NOUN
ajis02-259	200	8	to	to	PART
ajis02-259	200	9	remedy	remedy	VERB
ajis02-259	200	10	problems	problem	NOUN
ajis02-259	200	11	.	.	PUNCT
ajis02-259	201	1	a	a	DET
ajis02-259	201	2	high	high	ADJ
ajis02-259	201	3	degree	degree	NOUN
ajis02-259	201	4	of	of	ADP
ajis02-259	201	5	technical	technical	ADJ
ajis02-259	201	6	competence	competence	NOUN
ajis02-259	201	7	in	in	ADP
ajis02-259	201	8	systems	system	NOUN
ajis02-259	201	9	support	support	NOUN
ajis02-259	201	10	staff	staff	NOUN
ajis02-259	201	11	.	.	PUNCT
ajis02-259	202	1	factor	factor	NOUN
ajis02-259	202	2	3	3	NUM
ajis02-259	202	3	:	:	PUNCT
ajis02-259	202	4	training	training	NOUN
ajis02-259	202	5	and	and	CCONJ
ajis02-259	202	6	support	support	VERB
ajis02-259	202	7	help	help	NOUN
ajis02-259	202	8	with	with	ADP
ajis02-259	202	9	database	database	NOUN
ajis02-259	202	10	or	or	CCONJ
ajis02-259	202	11	data	datum	NOUN
ajis02-259	202	12	model	model	NOUN
ajis02-259	202	13	development	development	PROPN
ajis02-259	202	14	.	.	PUNCT
ajis02-259	203	1	documentation	documentation	NOUN
ajis02-259	203	2	to	to	PART
ajis02-259	203	3	support	support	VERB
ajis02-259	203	4	training	training	NOUN
ajis02-259	203	5	.	.	PUNCT
ajis02-259	204	1	participation	participation	NOUN
ajis02-259	204	2	in	in	ADP
ajis02-259	204	3	the	the	DET
ajis02-259	204	4	planning	planning	NOUN
ajis02-259	204	5	of	of	ADP
ajis02-259	204	6	the	the	DET
ajis02-259	204	7	system	system	NOUN
ajis02-259	204	8	's	's	PART
ajis02-259	204	9	requirements	requirement	NOUN
ajis02-259	204	10	.	.	PUNCT
ajis02-259	205	1	extent	extent	NOUN
ajis02-259	205	2	of	of	ADP
ajis02-259	205	3	user	user	NOUN
ajis02-259	205	4	training	training	NOUN
ajis02-259	205	5	.	.	PUNCT
ajis02-259	206	1	factor	factor	NOUN
ajis02-259	206	2	4	4	NUM
ajis02-259	206	3	:	:	PUNCT
ajis02-259	206	4	alignment	alignment	VERB
ajis02-259	206	5	the	the	DET
ajis02-259	206	6	alignment	alignment	NOUN
ajis02-259	206	7	of	of	ADP
ajis02-259	206	8	the	the	DET
ajis02-259	206	9	information	information	NOUN
ajis02-259	206	10	systems	system	NOUN
ajis02-259	206	11	plan	plan	VERB
ajis02-259	206	12	with	with	ADP
ajis02-259	206	13	the	the	DET
ajis02-259	206	14	overall	overall	ADJ
ajis02-259	206	15	corporate	corporate	ADJ
ajis02-259	206	16	plan	plan	NOUN
ajis02-259	206	17	.	.	PUNCT
ajis02-259	207	1	factor	factor	NOUN
ajis02-259	207	2	5	5	NUM
ajis02-259	207	3	:	:	PUNCT
ajis02-259	207	4	facilities	facility	NOUN
ajis02-259	207	5	up	up	ADP
ajis02-259	207	6	-	-	PUNCT
ajis02-259	207	7	to	to	ADP
ajis02-259	207	8	-	-	PUNCT
ajis02-259	207	9	dateness	dateness	NOUN
ajis02-259	207	10	of	of	ADP
ajis02-259	207	11	software	software	NOUN
ajis02-259	207	12	.	.	PUNCT
ajis02-259	208	1	up	up	ADP
ajis02-259	208	2	-	-	PUNCT
ajis02-259	208	3	to	to	ADP
ajis02-259	208	4	-	-	PUNCT
ajis02-259	208	5	dateness	dateness	NOUN
ajis02-259	208	6	of	of	ADP
ajis02-259	208	7	hardware	hardware	NOUN
ajis02-259	208	8	.	.	PUNCT
ajis02-259	209	1	ease	ease	NOUN
ajis02-259	209	2	of	of	ADP
ajis02-259	209	3	access	access	NOUN
ajis02-259	209	4	for	for	ADP
ajis02-259	209	5	users	user	NOUN
ajis02-259	209	6	to	to	ADP
ajis02-259	209	7	computing	compute	VERB
ajis02-259	209	8	facilities	facility	NOUN
ajis02-259	209	9	.	.	PUNCT
ajis02-259	210	1	standardisation	standardisation	NOUN
ajis02-259	210	2	of	of	ADP
ajis02-259	210	3	hardware	hardware	NOUN
ajis02-259	210	4	.	.	PUNCT
ajis02-259	211	1	importance	importance	NOUN
ajis02-259	211	2	4.9	4.9	NUM
ajis02-259	211	3	4.8	4.8	NUM
ajis02-259	211	4	4.6	4.6	NUM
ajis02-259	211	5	5.3	5.3	NUM
ajis02-259	211	6	5.5	5.5	NUM
ajis02-259	211	7	5.6	5.6	NUM
ajis02-259	211	8	4.1	4.1	NUM
ajis02-259	211	9	4.5	4.5	NUM
ajis02-259	211	10	4.9	4.9	NUM
ajis02-259	211	11	4.9	4.9	NUM
ajis02-259	211	12	4.6	4.6	NUM
ajis02-259	211	13	4.6	4.6	NUM
ajis02-259	211	14	4.5	4.5	NUM
ajis02-259	211	15	5.5	5.5	NUM
ajis02-259	211	16	3.9	3.9	NUM
ajis02-259	211	17	the	the	DET
ajis02-259	211	18	five	five	NUM
ajis02-259	211	19	factors	factor	NOUN
ajis02-259	211	20	listed	list	VERB
ajis02-259	211	21	in	in	ADP
ajis02-259	211	22	table	table	NOUN
ajis02-259	211	23	5	5	NUM
ajis02-259	211	24	accounted	account	VERB
ajis02-259	211	25	for	for	ADP
ajis02-259	211	26	over	over	ADP
ajis02-259	211	27	49	49	NUM
ajis02-259	211	28	%	%	NOUN
ajis02-259	211	29	of	of	ADP
ajis02-259	211	30	the	the	DET
ajis02-259	211	31	variance	variance	NOUN
ajis02-259	211	32	in	in	ADP
ajis02-259	211	33	the	the	DET
ajis02-259	211	34	data	datum	NOUN
ajis02-259	211	35	set	set	VERB
ajis02-259	211	36	with	with	ADP
ajis02-259	211	37	factor	factor	NOUN
ajis02-259	211	38	1	1	NUM
ajis02-259	211	39	accounting	account	VERB
ajis02-259	211	40	for	for	ADP
ajis02-259	211	41	30.8	30.8	NUM
ajis02-259	211	42	%	%	NOUN
ajis02-259	211	43	of	of	ADP
ajis02-259	211	44	the	the	DET
ajis02-259	211	45	total	total	ADJ
ajis02-259	211	46	variance	variance	NOUN
ajis02-259	211	47	.	.	PUNCT
ajis02-259	212	1	the	the	DET
ajis02-259	212	2	factor	factor	NOUN
ajis02-259	212	3	which	which	PRON
ajis02-259	212	4	accounted	account	VERB
ajis02-259	212	5	for	for	ADP
ajis02-259	212	6	the	the	DET
ajis02-259	212	7	highest	high	ADJ
ajis02-259	212	8	share	share	NOUN
ajis02-259	212	9	of	of	ADP
ajis02-259	212	10	the	the	DET
ajis02-259	212	11	variance	variance	NOUN
ajis02-259	212	12	related	relate	VERB
ajis02-259	212	13	almost	almost	ADV
ajis02-259	212	14	exclusively	exclusively	ADV
ajis02-259	212	15	to	to	ADP
ajis02-259	212	16	reporting	report	VERB
ajis02-259	212	17	at	at	ADP
ajis02-259	212	18	the	the	DET
ajis02-259	212	19	desktop	desktop	NOUN
ajis02-259	212	20	as	as	ADP
ajis02-259	212	21	the	the	DET
ajis02-259	212	22	three	three	NUM
ajis02-259	212	23	variables	variable	NOUN
ajis02-259	212	24	which	which	PRON
ajis02-259	212	25	contributed	contribute	VERB
ajis02-259	212	26	most	most	ADJ
ajis02-259	212	27	to	to	ADP
ajis02-259	212	28	this	this	DET
ajis02-259	212	29	factor	factor	NOUN
ajis02-259	212	30	are	be	AUX
ajis02-259	212	31	the	the	DET
ajis02-259	212	32	quality	quality	NOUN
ajis02-259	212	33	of	of	ADP
ajis02-259	212	34	reports	report	NOUN
ajis02-259	212	35	,	,	PUNCT
ajis02-259	212	36	the	the	DET
ajis02-259	212	37	use	use	NOUN
ajis02-259	212	38	of	of	ADP
ajis02-259	212	39	windows	window	NOUN
ajis02-259	212	40	type	type	NOUN
ajis02-259	212	41	software	software	NOUN
ajis02-259	212	42	and	and	CCONJ
ajis02-259	212	43	system	system	NOUN
ajis02-259	212	44	flexibility	flexibility	NOUN
ajis02-259	212	45	to	to	PART
ajis02-259	212	46	produce	produce	VERB
ajis02-259	212	47	professional	professional	ADJ
ajis02-259	212	48	reports	report	NOUN
ajis02-259	212	49	.	.	PUNCT
ajis02-259	213	1	the	the	DET
ajis02-259	213	2	second	second	ADJ
ajis02-259	213	3	factor	factor	NOUN
ajis02-259	213	4	on	on	ADP
ajis02-259	213	5	the	the	DET
ajis02-259	213	6	performance	performance	NOUN
ajis02-259	213	7	data	datum	NOUN
ajis02-259	213	8	mirrored	mirror	VERB
ajis02-259	213	9	factor	factor	NOUN
ajis02-259	213	10	3	3	NUM
ajis02-259	213	11	using	use	VERB
ajis02-259	213	12	the	the	DET
ajis02-259	213	13	importance	importance	NOUN
ajis02-259	213	14	data	datum	NOUN
ajis02-259	213	15	with	with	ADP
ajis02-259	213	16	the	the	DET
ajis02-259	213	17	positive	positive	ADJ
ajis02-259	213	18	attitude	attitude	NOUN
ajis02-259	213	19	of	of	ADP
ajis02-259	213	20	ict	ict	NOUN
ajis02-259	213	21	staff	staff	NOUN
ajis02-259	213	22	and	and	CCONJ
ajis02-259	213	23	high	high	ADJ
ajis02-259	213	24	degree	degree	NOUN
ajis02-259	213	25	of	of	ADP
ajis02-259	213	26	technical	technical	ADJ
ajis02-259	213	27	competence	competence	NOUN
ajis02-259	213	28	being	be	AUX
ajis02-259	213	29	shared	share	VERB
ajis02-259	213	30	by	by	ADP
ajis02-259	213	31	both	both	DET
ajis02-259	213	32	factors	factor	NOUN
ajis02-259	213	33	.	.	PUNCT
ajis02-259	214	1	factor	factor	NOUN
ajis02-259	214	2	3	3	NUM
ajis02-259	214	3	on	on	ADP
ajis02-259	214	4	the	the	DET
ajis02-259	214	5	performance	performance	NOUN
ajis02-259	214	6	data	datum	NOUN
ajis02-259	214	7	isolated	isolate	VERB
ajis02-259	214	8	variables	variable	NOUN
ajis02-259	214	9	related	relate	VERB
ajis02-259	214	10	to	to	ADP
ajis02-259	214	11	training	training	NOUN
ajis02-259	214	12	(	(	PUNCT
ajis02-259	214	13	the	the	DET
ajis02-259	214	14	80	80	NUM
ajis02-259	214	15	ajis	ajis	NOUN
ajis02-259	214	16	vol	vol	NOUN
ajis02-259	214	17	.	.	PROPN
ajis02-259	214	18	8	8	NUM
ajis02-259	215	1	no	no	NOUN
ajis02-259	215	2	.	.	NOUN
ajis02-259	215	3	1	1	NUM
ajis02-259	215	4	september	september	PROPN
ajis02-259	215	5	2000	2000	NUM
ajis02-259	215	6	extent	extent	NOUN
ajis02-259	215	7	of	of	ADP
ajis02-259	215	8	user	user	NOUN
ajis02-259	215	9	training	training	NOUN
ajis02-259	215	10	and	and	CCONJ
ajis02-259	215	11	documentation	documentation	NOUN
ajis02-259	215	12	to	to	PART
ajis02-259	215	13	support	support	VERB
ajis02-259	215	14	training	training	NOUN
ajis02-259	215	15	)	)	PUNCT
ajis02-259	215	16	and	and	CCONJ
ajis02-259	215	17	thus	thus	ADV
ajis02-259	215	18	has	have	VERB
ajis02-259	215	19	some	some	DET
ajis02-259	215	20	similarities	similarity	NOUN
ajis02-259	215	21	with	with	ADP
ajis02-259	215	22	factor	factor	NOUN
ajis02-259	215	23	2	2	NUM
ajis02-259	215	24	of	of	ADP
ajis02-259	215	25	the	the	DET
ajis02-259	215	26	importance	importance	NOUN
ajis02-259	215	27	data	datum	NOUN
ajis02-259	215	28	set	set	VERB
ajis02-259	215	29	.	.	PUNCT
ajis02-259	216	1	the	the	DET
ajis02-259	216	2	correlation	correlation	NOUN
ajis02-259	216	3	and	and	CCONJ
ajis02-259	216	4	regression	regression	VERB
ajis02-259	216	5	analysis	analysis	NOUN
ajis02-259	216	6	of	of	ADP
ajis02-259	216	7	overall	overall	ADJ
ajis02-259	216	8	satisfaction	satisfaction	NOUN
ajis02-259	216	9	and	and	CCONJ
ajis02-259	216	10	performance	performance	NOUN
ajis02-259	216	11	scores	score	NOUN
ajis02-259	216	12	on	on	ADP
ajis02-259	216	13	the	the	DET
ajis02-259	216	14	importance	importance	NOUN
ajis02-259	216	15	factors	factor	NOUN
ajis02-259	216	16	indentifeed	indentifee	VERB
ajis02-259	216	17	by	by	ADP
ajis02-259	216	18	the	the	DET
ajis02-259	216	19	factor	factor	NOUN
ajis02-259	216	20	analsis	analsis	ADV
ajis02-259	216	21	if	if	SCONJ
ajis02-259	216	22	an	an	DET
ajis02-259	216	23	ict	ict	NOUN
ajis02-259	216	24	facility	facility	NOUN
ajis02-259	216	25	is	be	AUX
ajis02-259	216	26	to	to	PART
ajis02-259	216	27	be	be	AUX
ajis02-259	216	28	managed	manage	VERB
ajis02-259	216	29	to	to	PART
ajis02-259	216	30	improve	improve	VERB
ajis02-259	216	31	the	the	DET
ajis02-259	216	32	overall	overall	ADJ
ajis02-259	216	33	level	level	NOUN
ajis02-259	216	34	of	of	ADP
ajis02-259	216	35	user	user	NOUN
ajis02-259	216	36	satisfaction	satisfaction	NOUN
ajis02-259	216	37	with	with	ADP
ajis02-259	216	38	that	that	DET
ajis02-259	216	39	organisation	organisation	NOUN
ajis02-259	216	40	,	,	PUNCT
ajis02-259	216	41	it	it	PRON
ajis02-259	216	42	is	be	AUX
ajis02-259	216	43	important	important	ADJ
ajis02-259	216	44	to	to	PART
ajis02-259	216	45	be	be	AUX
ajis02-259	216	46	able	able	ADJ
ajis02-259	216	47	to	to	PART
ajis02-259	216	48	assess	assess	VERB
ajis02-259	216	49	the	the	DET
ajis02-259	216	50	relative	relative	ADJ
ajis02-259	216	51	contribution	contribution	NOUN
ajis02-259	216	52	of	of	ADP
ajis02-259	216	53	each	each	PRON
ajis02-259	216	54	of	of	ADP
ajis02-259	216	55	the	the	DET
ajis02-259	216	56	eight	eight	NUM
ajis02-259	216	57	factors	factor	NOUN
ajis02-259	216	58	to	to	ADP
ajis02-259	216	59	overall	overall	ADJ
ajis02-259	216	60	satisfaction	satisfaction	NOUN
ajis02-259	216	61	.	.	PUNCT
ajis02-259	217	1	to	to	PART
ajis02-259	217	2	conduct	conduct	VERB
ajis02-259	217	3	this	this	DET
ajis02-259	217	4	analysis	analysis	NOUN
ajis02-259	217	5	,	,	PUNCT
ajis02-259	217	6	eight	eight	NUM
ajis02-259	217	7	new	new	ADJ
ajis02-259	217	8	variables	variable	NOUN
ajis02-259	217	9	were	be	AUX
ajis02-259	217	10	constructed	construct	VERB
ajis02-259	217	11	(	(	PUNCT
ajis02-259	217	12	labelled	label	VERB
ajis02-259	217	13	pfac	pfac	NOUN
ajis02-259	217	14	1	1	NUM
ajis02-259	217	15	to	to	PART
ajis02-259	217	16	pfac	pfac	VERB
ajis02-259	217	17	8)	8)	NUM
ajis02-259	217	18	reflecting	reflect	VERB
ajis02-259	217	19	the	the	DET
ajis02-259	217	20	eight	eight	NUM
ajis02-259	217	21	importance	importance	NOUN
ajis02-259	217	22	factors	factor	NOUN
ajis02-259	217	23	shown	show	VERB
ajis02-259	217	24	in	in	ADP
ajis02-259	217	25	table	table	NOUN
ajis02-259	217	26	4	4	NUM
ajis02-259	217	27	.	.	PUNCT
ajis02-259	218	1	an	an	DET
ajis02-259	218	2	average	average	ADJ
ajis02-259	218	3	score	score	NOUN
ajis02-259	218	4	for	for	ADP
ajis02-259	218	5	each	each	DET
ajis02-259	218	6	respondent	respondent	NOUN
ajis02-259	218	7	based	base	VERB
ajis02-259	218	8	on	on	ADP
ajis02-259	218	9	their	their	PRON
ajis02-259	218	10	performance	performance	NOUN
ajis02-259	218	11	scores	score	NOUN
ajis02-259	218	12	was	be	AUX
ajis02-259	218	13	constructed	construct	VERB
ajis02-259	218	14	for	for	ADP
ajis02-259	218	15	each	each	PRON
ajis02-259	218	16	of	of	ADP
ajis02-259	218	17	the	the	DET
ajis02-259	218	18	attributes	attribute	NOUN
ajis02-259	218	19	that	that	PRON
ajis02-259	218	20	were	be	AUX
ajis02-259	218	21	shown	show	VERB
ajis02-259	218	22	to	to	PART
ajis02-259	218	23	load	load	VERB
ajis02-259	218	24	onto	onto	ADP
ajis02-259	218	25	each	each	DET
ajis02-259	218	26	importance	importance	NOUN
ajis02-259	218	27	factor	factor	NOUN
ajis02-259	218	28	.	.	PUNCT
ajis02-259	219	1	the	the	DET
ajis02-259	219	2	variables	variable	NOUN
ajis02-259	219	3	constructed	construct	VERB
ajis02-259	219	4	and	and	CCONJ
ajis02-259	219	5	their	their	PRON
ajis02-259	219	6	descriptions	description	NOUN
ajis02-259	219	7	are	be	AUX
ajis02-259	219	8	shown	show	VERB
ajis02-259	219	9	below	below	ADP
ajis02-259	219	10	:	:	PUNCT
ajis02-259	219	11	pfac1	pfac1	NOUN
ajis02-259	219	12	systems	system	NOUN
ajis02-259	219	13	support	support	NOUN
ajis02-259	219	14	and	and	CCONJ
ajis02-259	219	15	the	the	DET
ajis02-259	219	16	effective	effective	ADJ
ajis02-259	219	17	meeting	meeting	NOUN
ajis02-259	219	18	of	of	ADP
ajis02-259	219	19	user	user	NOUN
ajis02-259	219	20	needs	need	VERB
ajis02-259	219	21	pfac2	pfac2	ADJ
ajis02-259	219	22	training	training	NOUN
ajis02-259	219	23	and	and	CCONJ
ajis02-259	219	24	service	service	NOUN
ajis02-259	219	25	monitoring	monitoring	NOUN
ajis02-259	219	26	pfac3	pfac3	NOUN
ajis02-259	219	27	support	support	NOUN
ajis02-259	219	28	staff	staff	NOUN
ajis02-259	219	29	attitudes	attitude	NOUN
ajis02-259	219	30	and	and	CCONJ
ajis02-259	219	31	technical	technical	ADJ
ajis02-259	219	32	competence	competence	NOUN
ajis02-259	219	33	pfac4	pfac4	NOUN
ajis02-259	219	34	up	up	ADP
ajis02-259	219	35	-	-	PUNCT
ajis02-259	219	36	to	to	ADP
ajis02-259	219	37	-	-	PUNCT
ajis02-259	219	38	dateness	dateness	NOUN
ajis02-259	219	39	of	of	ADP
ajis02-259	219	40	hardware	hardware	NOUN
ajis02-259	219	41	and	and	CCONJ
ajis02-259	219	42	software	software	NOUN
ajis02-259	219	43	pfac5	pfac5	PROPN
ajis02-259	219	44	enhancing	enhance	VERB
ajis02-259	219	45	personal	personal	ADJ
ajis02-259	219	46	effectiveness	effectiveness	NOUN
ajis02-259	219	47	and	and	CCONJ
ajis02-259	219	48	alignment	alignment	ADJ
ajis02-259	219	49	pfac6	pfac6	PROPN
ajis02-259	219	50	job	job	NOUN
ajis02-259	219	51	enrichment	enrichment	NOUN
ajis02-259	219	52	and	and	CCONJ
ajis02-259	219	53	control	control	NOUN
ajis02-259	219	54	pfac7	pfac7	PUNCT
ajis02-259	220	1	confidentiality	confidentiality	NOUN
ajis02-259	220	2	and	and	CCONJ
ajis02-259	220	3	security	security	NOUN
ajis02-259	220	4	pfac8	pfac8	NOUN
ajis02-259	220	5	system	system	NOUN
ajis02-259	220	6	responsiveness	responsiveness	NOUN
ajis02-259	220	7	the	the	DET
ajis02-259	220	8	correlation	correlation	NOUN
ajis02-259	220	9	of	of	ADP
ajis02-259	220	10	each	each	PRON
ajis02-259	220	11	of	of	ADP
ajis02-259	220	12	the	the	DET
ajis02-259	220	13	above	above	ADJ
ajis02-259	220	14	factors	factor	NOUN
ajis02-259	220	15	with	with	ADP
ajis02-259	220	16	the	the	DET
ajis02-259	220	17	overall	overall	ADJ
ajis02-259	220	18	satisfaction	satisfaction	NOUN
ajis02-259	220	19	score	score	NOUN
ajis02-259	220	20	is	be	AUX
ajis02-259	220	21	given	give	VERB
ajis02-259	220	22	in	in	ADP
ajis02-259	220	23	table	table	NOUN
ajis02-259	220	24	6	6	NUM
ajis02-259	220	25	.	.	PUNCT
ajis02-259	221	1	it	it	PRON
ajis02-259	221	2	can	can	AUX
ajis02-259	221	3	be	be	AUX
ajis02-259	221	4	seen	see	VERB
ajis02-259	221	5	that	that	SCONJ
ajis02-259	221	6	pfac3	pfac3	NOUN
ajis02-259	221	7	,	,	PUNCT
ajis02-259	221	8	pfac1	pfac1	NOUN
ajis02-259	221	9	and	and	CCONJ
ajis02-259	221	10	pfac2	pfac2	NOUN
ajis02-259	221	11	were	be	AUX
ajis02-259	221	12	most	most	ADV
ajis02-259	221	13	strongly	strongly	ADV
ajis02-259	221	14	correlated	correlate	VERB
ajis02-259	221	15	with	with	ADP
ajis02-259	221	16	users	user	NOUN
ajis02-259	221	17	'	'	PART
ajis02-259	221	18	overall	overall	ADJ
ajis02-259	221	19	view	view	NOUN
ajis02-259	221	20	of	of	ADP
ajis02-259	221	21	their	their	PRON
ajis02-259	221	22	ict	ict	PROPN
ajis02-259	221	23	department	department	NOUN
ajis02-259	221	24	.	.	PUNCT
ajis02-259	222	1	table	table	NOUN
ajis02-259	222	2	6	6	NUM
ajis02-259	222	3	:	:	PUNCT
ajis02-259	222	4	overall	overall	ADJ
ajis02-259	222	5	satisfaction	satisfaction	NOUN
ajis02-259	222	6	and	and	CCONJ
ajis02-259	222	7	its	its	PRON
ajis02-259	222	8	relationship	relationship	NOUN
ajis02-259	222	9	with	with	ADP
ajis02-259	222	10	the	the	DET
ajis02-259	222	11	pfac	pfac	NOUN
ajis02-259	222	12	variables	variable	VERB
ajis02-259	222	13	factors	factor	NOUN
ajis02-259	222	14	pfac1	pfac1	NOUN
ajis02-259	223	1	pfac2	pfac2	NOUN
ajis02-259	223	2	pfac3	pfac3	NOUN
ajis02-259	223	3	pfac4	pfac4	NOUN
ajis02-259	223	4	pfac5	pfac5	PROPN
ajis02-259	223	5	pfac6	pfac6	PROPN
ajis02-259	223	6	pfac7	pfac7	PUNCT
ajis02-259	224	1	pfac8	pfac8	NOUN
ajis02-259	224	2	correlation	correlation	NOUN
ajis02-259	224	3	with	with	ADP
ajis02-259	224	4	overall	overall	ADJ
ajis02-259	224	5	satisfaction	satisfaction	NOUN
ajis02-259	224	6	0.486	0.486	NUM
ajis02-259	224	7	*	*	PUNCT
ajis02-259	225	1	*	*	NOUN
ajis02-259	225	2	0.400	0.400	NUM
ajis02-259	225	3	*	*	PUNCT
ajis02-259	225	4	*	*	PUNCT
ajis02-259	225	5	0.585	0.585	NUM
ajis02-259	225	6	*	*	PUNCT
ajis02-259	225	7	*	*	PUNCT
ajis02-259	225	8	0.300	0.300	NUM
ajis02-259	225	9	*	*	PUNCT
ajis02-259	225	10	*	*	PUNCT
ajis02-259	225	11	0.310	0.310	NUM
ajis02-259	225	12	*	*	NOUN
ajis02-259	225	13	*	*	NOUN
ajis02-259	225	14	0.257	0.257	NUM
ajis02-259	225	15	*	*	PUNCT
ajis02-259	225	16	*	*	PUNCT
ajis02-259	225	17	0.309	0.309	NUM
ajis02-259	225	18	*	*	PUNCT
ajis02-259	225	19	*	*	PUNCT
ajis02-259	225	20	0.190	0.190	NUM
ajis02-259	225	21	*	*	PUNCT
ajis02-259	225	22	*	*	SYM
ajis02-259	225	23	1	1	NUM
ajis02-259	225	24	significant	significant	ADJ
ajis02-259	225	25	at	at	ADP
ajis02-259	225	26	the	the	DET
ajis02-259	225	27	5	5	NUM
ajis02-259	225	28	%	%	NOUN
ajis02-259	225	29	level	level	NOUN
ajis02-259	225	30	regression	regression	NOUN
ajis02-259	225	31	analysis	analysis	NOUN
ajis02-259	225	32	was	be	AUX
ajis02-259	225	33	then	then	ADV
ajis02-259	225	34	used	use	VERB
ajis02-259	225	35	to	to	PART
ajis02-259	225	36	explain	explain	VERB
ajis02-259	225	37	statistically	statistically	ADV
ajis02-259	225	38	overall	overall	ADJ
ajis02-259	225	39	satisfaction	satisfaction	NOUN
ajis02-259	225	40	with	with	ADP
ajis02-259	225	41	the	the	DET
ajis02-259	225	42	organisations	organisation	NOUN
ajis02-259	225	43	'	'	PART
ajis02-259	225	44	ict	ict	PROPN
ajis02-259	225	45	department	department	PROPN
ajis02-259	225	46	and	and	CCONJ
ajis02-259	225	47	its	its	PRON
ajis02-259	225	48	delivery	delivery	NOUN
ajis02-259	225	49	of	of	ADP
ajis02-259	225	50	services	service	NOUN
ajis02-259	225	51	by	by	ADP
ajis02-259	225	52	reference	reference	NOUN
ajis02-259	225	53	to	to	ADP
ajis02-259	225	54	individuals	individual	NOUN
ajis02-259	225	55	'	'	PART
ajis02-259	225	56	scores	score	NOUN
ajis02-259	225	57	on	on	ADP
ajis02-259	225	58	the	the	DET
ajis02-259	225	59	constructed	construct	VERB
ajis02-259	225	60	pfac	pfac	NOUN
ajis02-259	225	61	variables	variable	NOUN
ajis02-259	225	62	.	.	PUNCT
ajis02-259	226	1	the	the	DET
ajis02-259	226	2	output	output	NOUN
ajis02-259	226	3	of	of	ADP
ajis02-259	226	4	the	the	DET
ajis02-259	226	5	regression	regression	NOUN
ajis02-259	226	6	analysis	analysis	NOUN
ajis02-259	226	7	(	(	PUNCT
ajis02-259	226	8	using	use	VERB
ajis02-259	226	9	the	the	DET
ajis02-259	226	10	backwards	backwards	ADJ
ajis02-259	226	11	elimination	elimination	NOUN
ajis02-259	226	12	procedure1	procedure1	PROPN
ajis02-259	226	13	)	)	PUNCT
ajis02-259	226	14	to	to	PART
ajis02-259	226	15	explain	explain	VERB
ajis02-259	226	16	users	user	NOUN
ajis02-259	226	17	'	'	PART
ajis02-259	226	18	overall	overall	ADJ
ajis02-259	226	19	satisfaction	satisfaction	NOUN
ajis02-259	226	20	with	with	ADP
ajis02-259	226	21	their	their	PRON
ajis02-259	226	22	ict	ict	NOUN
ajis02-259	226	23	department	department	NOUN
ajis02-259	226	24	is	be	AUX
ajis02-259	226	25	shown	show	VERB
ajis02-259	226	26	below	below	ADP
ajis02-259	226	27	:	:	PUNCT
ajis02-259	226	28	os	os	PROPN
ajis02-259	226	29	=	=	SYM
ajis02-259	227	1	0.78	0.78	NUM
ajis02-259	227	2	h	h	NOUN
ajis02-259	227	3	(	(	PUNCT
ajis02-259	227	4	t=4.14	t=4.14	NOUN
ajis02-259	227	5	)	)	PUNCT
ajis02-259	227	6	0.25pfac1	0.25pfac1	NOUN
ajis02-259	227	7	(	(	PUNCT
ajis02-259	227	8	t=4.38	t=4.38	NOUN
ajis02-259	227	9	)	)	PUNCT
ajis02-259	227	10	0.54pfac3	0.54pfac3	NOUN
ajis02-259	227	11	(	(	PUNCT
ajis02-259	227	12	t=10.10	t=10.10	NOUN
ajis02-259	227	13	)	)	PUNCT
ajis02-259	227	14	r2	r2	NOUN
ajis02-259	227	15	=	=	PUNCT
ajis02-259	227	16	0.365	0.365	NUM
ajis02-259	227	17	16	16	NUM
ajis02-259	227	18	by	by	ADP
ajis02-259	227	19	using	use	VERB
ajis02-259	227	20	backwards	backwards	ADV
ajis02-259	227	21	elimination	elimination	NOUN
ajis02-259	227	22	,	,	PUNCT
ajis02-259	227	23	the	the	DET
ajis02-259	227	24	regression	regression	NOUN
ajis02-259	227	25	analysis	analysis	NOUN
ajis02-259	227	26	begins	begin	VERB
ajis02-259	227	27	with	with	ADP
ajis02-259	227	28	an	an	DET
ajis02-259	227	29	equation	equation	NOUN
ajis02-259	227	30	comprising	comprise	VERB
ajis02-259	227	31	all	all	DET
ajis02-259	227	32	the	the	DET
ajis02-259	227	33	variables	variable	NOUN
ajis02-259	227	34	included	include	VERB
ajis02-259	227	35	in	in	ADP
ajis02-259	227	36	the	the	DET
ajis02-259	227	37	initial	initial	ADJ
ajis02-259	227	38	regression	regression	NOUN
ajis02-259	227	39	set	set	NOUN
ajis02-259	227	40	(	(	PUNCT
ajis02-259	227	41	the	the	DET
ajis02-259	227	42	eight	eight	NUM
ajis02-259	227	43	factors	factor	NOUN
ajis02-259	227	44	)	)	PUNCT
ajis02-259	227	45	.	.	PUNCT
ajis02-259	228	1	variables	variable	NOUN
ajis02-259	228	2	which	which	PRON
ajis02-259	228	3	are	be	AUX
ajis02-259	228	4	found	find	VERB
ajis02-259	228	5	to	to	PART
ajis02-259	228	6	have	have	VERB
ajis02-259	228	7	little	little	ADJ
ajis02-259	228	8	explanatory	explanatory	ADJ
ajis02-259	228	9	power	power	NOUN
ajis02-259	228	10	are	be	AUX
ajis02-259	228	11	then	then	ADV
ajis02-259	228	12	successively	successively	ADV
ajis02-259	228	13	excluded	exclude	VERB
ajis02-259	228	14	until	until	SCONJ
ajis02-259	228	15	the	the	DET
ajis02-259	228	16	most	most	ADV
ajis02-259	228	17	parsimonious	parsimonious	ADJ
ajis02-259	228	18	model	model	NOUN
ajis02-259	228	19	is	be	AUX
ajis02-259	228	20	derived	derive	VERB
ajis02-259	228	21	.	.	PUNCT
ajis02-259	229	1	81	81	NUM
ajis02-259	229	2	ajis	ajis	NOUN
ajis02-259	229	3	vol	vol	NOUN
ajis02-259	229	4	.	.	PROPN
ajis02-259	229	5	8	8	NUM
ajis02-259	230	1	no	no	NOUN
ajis02-259	230	2	.	.	NOUN
ajis02-259	231	1	1	1	NUM
ajis02-259	231	2	september	september	PROPN
ajis02-259	231	3	2000	2000	NUM
ajis02-259	231	4	the	the	DET
ajis02-259	231	5	above	above	ADJ
ajis02-259	231	6	equation	equation	NOUN
ajis02-259	231	7	shows	show	VERB
ajis02-259	231	8	that	that	SCONJ
ajis02-259	231	9	pfac3	pfac3	NOUN
ajis02-259	231	10	(	(	PUNCT
ajis02-259	231	11	support	support	NOUN
ajis02-259	231	12	staff	staff	NOUN
ajis02-259	231	13	)	)	PUNCT
ajis02-259	231	14	and	and	CCONJ
ajis02-259	231	15	pfac1	pfac1	NOUN
ajis02-259	231	16	(	(	PUNCT
ajis02-259	231	17	systems	system	NOUN
ajis02-259	231	18	support	support	NOUN
ajis02-259	231	19	)	)	PUNCT
ajis02-259	231	20	largely	largely	ADV
ajis02-259	231	21	explain	explain	VERB
ajis02-259	231	22	the	the	DET
ajis02-259	231	23	overall	overall	ADJ
ajis02-259	231	24	user	user	NOUN
ajis02-259	231	25	satisfaction	satisfaction	NOUN
ajis02-259	231	26	with	with	ADP
ajis02-259	231	27	the	the	DET
ajis02-259	231	28	is	be	AUX
ajis02-259	231	29	/	/	SYM
ajis02-259	231	30	t	t	PROPN
ajis02-259	231	31	department	department	NOUN
ajis02-259	231	32	and	and	CCONJ
ajis02-259	231	33	the	the	DET
ajis02-259	231	34	services	service	NOUN
ajis02-259	231	35	it	it	PRON
ajis02-259	231	36	provides	provide	VERB
ajis02-259	231	37	.	.	PUNCT
ajis02-259	232	1	pfac3	pfac3	NOUN
ajis02-259	232	2	(	(	PUNCT
ajis02-259	232	3	support	support	NOUN
ajis02-259	232	4	staff	staff	NOUN
ajis02-259	232	5	attitudes	attitude	NOUN
ajis02-259	232	6	and	and	CCONJ
ajis02-259	232	7	technical	technical	ADJ
ajis02-259	232	8	competence	competence	NOUN
ajis02-259	232	9	)	)	PUNCT
ajis02-259	232	10	explained	explain	VERB
ajis02-259	232	11	most	most	ADJ
ajis02-259	232	12	of	of	ADP
ajis02-259	232	13	the	the	DET
ajis02-259	232	14	variation	variation	NOUN
ajis02-259	232	15	in	in	ADP
ajis02-259	232	16	the	the	DET
ajis02-259	232	17	overall	overall	ADJ
ajis02-259	232	18	satisfaction	satisfaction	NOUN
ajis02-259	232	19	variable	variable	NOUN
ajis02-259	232	20	.	.	PUNCT
ajis02-259	233	1	however	however	ADV
ajis02-259	233	2	,	,	PUNCT
ajis02-259	233	3	as	as	SCONJ
ajis02-259	233	4	the	the	DET
ajis02-259	233	5	r2	r2	NOUN
ajis02-259	233	6	derived	derive	VERB
ajis02-259	233	7	from	from	ADP
ajis02-259	233	8	the	the	DET
ajis02-259	233	9	equation	equation	NOUN
ajis02-259	233	10	was	be	AUX
ajis02-259	233	11	only	only	ADV
ajis02-259	233	12	0.365	0.365	NUM
ajis02-259	233	13	this	this	PRON
ajis02-259	233	14	implies	imply	VERB
ajis02-259	233	15	that	that	SCONJ
ajis02-259	233	16	the	the	DET
ajis02-259	233	17	explanation	explanation	NOUN
ajis02-259	233	18	of	of	ADP
ajis02-259	233	19	overall	overall	ADJ
ajis02-259	233	20	satisfaction	satisfaction	NOUN
ajis02-259	233	21	is	be	AUX
ajis02-259	233	22	somewhat	somewhat	ADV
ajis02-259	233	23	more	more	ADV
ajis02-259	233	24	complex	complex	ADJ
ajis02-259	233	25	than	than	SCONJ
ajis02-259	233	26	our	our	PRON
ajis02-259	233	27	most	most	ADV
ajis02-259	233	28	parsimonious	parsimonious	ADJ
ajis02-259	233	29	regression	regression	NOUN
ajis02-259	233	30	model	model	NOUN
ajis02-259	233	31	would	would	AUX
ajis02-259	233	32	suggest	suggest	VERB
ajis02-259	233	33	.	.	PUNCT
ajis02-259	234	1	the	the	DET
ajis02-259	234	2	analysis	analysis	NOUN
ajis02-259	234	3	has	have	AUX
ajis02-259	234	4	revealed	reveal	VERB
ajis02-259	234	5	that	that	SCONJ
ajis02-259	234	6	the	the	DET
ajis02-259	234	7	thirty	thirty	NUM
ajis02-259	234	8	eight	eight	NUM
ajis02-259	234	9	importance	importance	NOUN
ajis02-259	234	10	attributes	attribute	NOUN
ajis02-259	234	11	can	can	AUX
ajis02-259	234	12	be	be	AUX
ajis02-259	234	13	collapsed	collapse	VERB
ajis02-259	234	14	into	into	ADP
ajis02-259	234	15	eight	eight	NUM
ajis02-259	234	16	factors	factor	NOUN
ajis02-259	234	17	which	which	PRON
ajis02-259	234	18	collectively	collectively	ADV
ajis02-259	234	19	account	account	VERB
ajis02-259	234	20	for	for	ADP
ajis02-259	234	21	53.4	53.4	NUM
ajis02-259	234	22	%	%	NOUN
ajis02-259	234	23	of	of	ADP
ajis02-259	234	24	the	the	DET
ajis02-259	234	25	total	total	ADJ
ajis02-259	234	26	variance	variance	NOUN
ajis02-259	234	27	in	in	ADP
ajis02-259	234	28	the	the	DET
ajis02-259	234	29	data	datum	NOUN
ajis02-259	234	30	set	set	VERB
ajis02-259	234	31	.	.	PUNCT
ajis02-259	235	1	the	the	DET
ajis02-259	235	2	eight	eight	NUM
ajis02-259	235	3	factors	factor	NOUN
ajis02-259	235	4	were	be	AUX
ajis02-259	235	5	then	then	ADV
ajis02-259	235	6	used	use	VERB
ajis02-259	235	7	to	to	PART
ajis02-259	235	8	construct	construct	VERB
ajis02-259	235	9	composite	composite	ADJ
ajis02-259	235	10	variables	variable	NOUN
ajis02-259	235	11	with	with	ADP
ajis02-259	235	12	the	the	DET
ajis02-259	235	13	objective	objective	NOUN
ajis02-259	235	14	of	of	ADP
ajis02-259	235	15	examining	examine	VERB
ajis02-259	235	16	the	the	DET
ajis02-259	235	17	explanatory	explanatory	ADJ
ajis02-259	235	18	power	power	NOUN
ajis02-259	235	19	of	of	ADP
ajis02-259	235	20	performance	performance	NOUN
ajis02-259	235	21	of	of	ADP
ajis02-259	235	22	these	these	DET
ajis02-259	235	23	variables	variable	NOUN
ajis02-259	235	24	on	on	ADP
ajis02-259	235	25	a	a	DET
ajis02-259	235	26	respondent	respondent	NOUN
ajis02-259	235	27	's	's	PART
ajis02-259	235	28	overall	overall	ADJ
ajis02-259	235	29	level	level	NOUN
ajis02-259	235	30	of	of	ADP
ajis02-259	235	31	satisfaction	satisfaction	NOUN
ajis02-259	235	32	with	with	ADP
ajis02-259	235	33	the	the	DET
ajis02-259	235	34	organisation	organisation	NOUN
ajis02-259	235	35	's	's	PART
ajis02-259	235	36	ict	ict	PROPN
ajis02-259	235	37	department	department	NOUN
ajis02-259	235	38	.	.	PUNCT
ajis02-259	236	1	it	it	PRON
ajis02-259	236	2	was	be	AUX
ajis02-259	236	3	discovered	discover	VERB
ajis02-259	236	4	that	that	SCONJ
ajis02-259	236	5	two	two	NUM
ajis02-259	236	6	composite	composite	ADJ
ajis02-259	236	7	variables	variable	NOUN
ajis02-259	236	8	systems	system	NOUN
ajis02-259	236	9	support	support	NOUN
ajis02-259	236	10	and	and	CCONJ
ajis02-259	236	11	support	support	NOUN
ajis02-259	236	12	staff	staff	NOUN
ajis02-259	236	13	accounted	account	VERB
ajis02-259	236	14	for	for	ADP
ajis02-259	236	15	almost	almost	ADV
ajis02-259	236	16	40	40	NUM
ajis02-259	236	17	%	%	NOUN
ajis02-259	236	18	of	of	ADP
ajis02-259	236	19	the	the	DET
ajis02-259	236	20	variation	variation	NOUN
ajis02-259	236	21	in	in	ADP
ajis02-259	236	22	overall	overall	ADJ
ajis02-259	236	23	satisfaction	satisfaction	NOUN
ajis02-259	236	24	with	with	ADP
ajis02-259	236	25	the	the	DET
ajis02-259	236	26	organisation	organisation	NOUN
ajis02-259	236	27	's	's	PART
ajis02-259	236	28	ict	ict	PROPN
ajis02-259	236	29	department	department	PROPN
ajis02-259	236	30	and	and	CCONJ
ajis02-259	236	31	its	its	PRON
ajis02-259	236	32	delivery	delivery	NOUN
ajis02-259	236	33	of	of	ADP
ajis02-259	236	34	an	an	DET
ajis02-259	236	35	is	is	NOUN
ajis02-259	236	36	/	/	SYM
ajis02-259	236	37	t	t	NOUN
ajis02-259	236	38	service	service	NOUN
ajis02-259	236	39	.	.	PUNCT
ajis02-259	237	1	these	these	DET
ajis02-259	237	2	factors	factor	NOUN
ajis02-259	237	3	comprised	comprise	VERB
ajis02-259	237	4	the	the	DET
ajis02-259	237	5	following	follow	VERB
ajis02-259	237	6	raw	raw	ADJ
ajis02-259	237	7	variables	variable	NOUN
ajis02-259	237	8	:	:	PUNCT
ajis02-259	237	9	•	•	NUM
ajis02-259	237	10	positive	positive	ADJ
ajis02-259	237	11	attitude	attitude	NOUN
ajis02-259	237	12	of	of	ADP
ajis02-259	237	13	information	information	NOUN
ajis02-259	237	14	systems	system	NOUN
ajis02-259	237	15	/	/	SYM
ajis02-259	237	16	ict	ict	PROPN
ajis02-259	237	17	staff	staff	NOUN
ajis02-259	237	18	to	to	ADP
ajis02-259	237	19	users	user	NOUN
ajis02-259	237	20	.	.	PUNCT
ajis02-259	238	1	•	•	NUM
ajis02-259	238	2	user	user	NOUN
ajis02-259	238	3	confidence	confidence	NOUN
ajis02-259	238	4	in	in	ADP
ajis02-259	238	5	systems	system	NOUN
ajis02-259	238	6	.	.	PUNCT
ajis02-259	239	1	•	•	NUM
ajis02-259	239	2	a	a	DET
ajis02-259	239	3	high	high	ADJ
ajis02-259	239	4	degree	degree	NOUN
ajis02-259	239	5	of	of	ADP
ajis02-259	239	6	technical	technical	ADJ
ajis02-259	239	7	competence	competence	NOUN
ajis02-259	239	8	in	in	ADP
ajis02-259	239	9	systems	system	NOUN
ajis02-259	239	10	support	support	NOUN
ajis02-259	239	11	staff	staff	NOUN
ajis02-259	239	12	.	.	PUNCT
ajis02-259	240	1	•	•	NOUN
ajis02-259	240	2	increasing	increase	VERB
ajis02-259	240	3	the	the	DET
ajis02-259	240	4	portfolio	portfolio	NOUN
ajis02-259	240	5	of	of	ADP
ajis02-259	240	6	applications	application	NOUN
ajis02-259	240	7	.	.	PUNCT
ajis02-259	241	1	•	•	NUM
ajis02-259	241	2	flexibility	flexibility	NOUN
ajis02-259	241	3	of	of	ADP
ajis02-259	241	4	the	the	DET
ajis02-259	241	5	system	system	NOUN
ajis02-259	241	6	with	with	ADP
ajis02-259	241	7	regards	regard	NOUN
ajis02-259	241	8	to	to	ADP
ajis02-259	241	9	both	both	DET
ajis02-259	241	10	data	datum	NOUN
ajis02-259	241	11	and	and	CCONJ
ajis02-259	241	12	reports	report	NOUN
ajis02-259	241	13	.	.	PUNCT
ajis02-259	242	1	•	•	NUM
ajis02-259	242	2	systems	system	NOUN
ajis02-259	242	3	analysts	analyst	NOUN
ajis02-259	242	4	who	who	PRON
ajis02-259	242	5	know	know	VERB
ajis02-259	242	6	the	the	DET
ajis02-259	242	7	user	user	NOUN
ajis02-259	242	8	's	's	PART
ajis02-259	242	9	business	business	NOUN
ajis02-259	242	10	.	.	PUNCT
ajis02-259	243	1	•	•	NUM
ajis02-259	243	2	short	short	ADJ
ajis02-259	243	3	lead	lead	NOUN
ajis02-259	243	4	times	time	NOUN
ajis02-259	243	5	for	for	ADP
ajis02-259	243	6	the	the	DET
ajis02-259	243	7	development	development	NOUN
ajis02-259	243	8	of	of	ADP
ajis02-259	243	9	new	new	ADJ
ajis02-259	243	10	systems	system	NOUN
ajis02-259	243	11	.	.	PUNCT
ajis02-259	244	1	•	•	NUM
ajis02-259	244	2	prompt	prompt	ADJ
ajis02-259	244	3	processing	processing	NOUN
ajis02-259	244	4	of	of	ADP
ajis02-259	244	5	requests	request	NOUN
ajis02-259	244	6	for	for	ADP
ajis02-259	244	7	changes	change	NOUN
ajis02-259	244	8	to	to	ADP
ajis02-259	244	9	the	the	DET
ajis02-259	244	10	existing	exist	VERB
ajis02-259	244	11	systems	system	NOUN
ajis02-259	244	12	.	.	PUNCT
ajis02-259	245	1	of	of	ADP
ajis02-259	245	2	most	most	ADJ
ajis02-259	245	3	importance	importance	NOUN
ajis02-259	245	4	here	here	ADV
ajis02-259	245	5	is	be	AUX
ajis02-259	245	6	the	the	DET
ajis02-259	245	7	finding	finding	NOUN
ajis02-259	245	8	that	that	SCONJ
ajis02-259	245	9	a	a	DET
ajis02-259	245	10	positive	positive	ADJ
ajis02-259	245	11	attitude	attitude	NOUN
ajis02-259	245	12	of	of	ADP
ajis02-259	245	13	is	be	AUX
ajis02-259	245	14	/	/	SYM
ajis02-259	245	15	t	t	NOUN
ajis02-259	245	16	staff	staff	NOUN
ajis02-259	245	17	,	,	PUNCT
ajis02-259	245	18	user	user	NOUN
ajis02-259	245	19	confidence	confidence	NOUN
ajis02-259	245	20	in	in	ADP
ajis02-259	245	21	systems	system	NOUN
ajis02-259	245	22	and	and	CCONJ
ajis02-259	245	23	a	a	DET
ajis02-259	245	24	high	high	ADJ
ajis02-259	245	25	degree	degree	NOUN
ajis02-259	245	26	of	of	ADP
ajis02-259	245	27	technical	technical	ADJ
ajis02-259	245	28	competence	competence	NOUN
ajis02-259	245	29	in	in	ADP
ajis02-259	245	30	support	support	NOUN
ajis02-259	245	31	staff	staff	NOUN
ajis02-259	245	32	emerge	emerge	VERB
ajis02-259	245	33	as	as	ADP
ajis02-259	245	34	the	the	DET
ajis02-259	245	35	three	three	NUM
ajis02-259	245	36	most	most	ADV
ajis02-259	245	37	powerful	powerful	ADJ
ajis02-259	245	38	variables	variable	NOUN
ajis02-259	245	39	which	which	PRON
ajis02-259	245	40	need	need	VERB
ajis02-259	245	41	to	to	PART
ajis02-259	245	42	be	be	AUX
ajis02-259	245	43	acted	act	VERB
ajis02-259	245	44	upon	upon	SCONJ
ajis02-259	245	45	to	to	PART
ajis02-259	245	46	secure	secure	VERB
ajis02-259	245	47	a	a	DET
ajis02-259	245	48	high	high	ADJ
ajis02-259	245	49	level	level	NOUN
ajis02-259	245	50	of	of	ADP
ajis02-259	245	51	user	user	NOUN
ajis02-259	245	52	satisfaction	satisfaction	NOUN
ajis02-259	245	53	with	with	ADP
ajis02-259	245	54	the	the	DET
ajis02-259	245	55	overall	overall	ADJ
ajis02-259	245	56	delivery	delivery	NOUN
ajis02-259	245	57	of	of	ADP
ajis02-259	245	58	is	be	AUX
ajis02-259	245	59	/	/	SYM
ajis02-259	245	60	t	t	NOUN
ajis02-259	245	61	services	service	NOUN
ajis02-259	245	62	in	in	ADP
ajis02-259	245	63	the	the	DET
ajis02-259	245	64	uk	uk	PROPN
ajis02-259	245	65	local	local	ADJ
ajis02-259	245	66	government	government	NOUN
ajis02-259	245	67	setting	setting	NOUN
ajis02-259	245	68	.	.	PUNCT
ajis02-259	246	1	a	a	DET
ajis02-259	246	2	comparison	comparison	NOUN
ajis02-259	246	3	of	of	ADP
ajis02-259	246	4	the	the	DET
ajis02-259	246	5	six	six	NUM
ajis02-259	246	6	local	local	ADJ
ajis02-259	246	7	authorities	authority	NOUN
ajis02-259	246	8	and	and	CCONJ
ajis02-259	246	9	their	their	PRON
ajis02-259	246	10	performance	performance	NOUN
ajis02-259	246	11	on	on	ADP
ajis02-259	246	12	the	the	DET
ajis02-259	246	13	importance	importance	NOUN
ajis02-259	246	14	factors	factor	NOUN
ajis02-259	246	15	in	in	ADP
ajis02-259	246	16	order	order	NOUN
ajis02-259	246	17	to	to	PART
ajis02-259	246	18	assess	assess	VERB
ajis02-259	246	19	the	the	DET
ajis02-259	246	20	relative	relative	ADJ
ajis02-259	246	21	strengths	strength	NOUN
ajis02-259	246	22	and	and	CCONJ
ajis02-259	246	23	weaknesses	weakness	NOUN
ajis02-259	246	24	of	of	ADP
ajis02-259	246	25	the	the	DET
ajis02-259	246	26	six	six	NUM
ajis02-259	246	27	local	local	ADJ
ajis02-259	246	28	authorities	authority	NOUN
ajis02-259	246	29	within	within	ADP
ajis02-259	246	30	the	the	DET
ajis02-259	246	31	study	study	NOUN
ajis02-259	246	32	,	,	PUNCT
ajis02-259	246	33	an	an	DET
ajis02-259	246	34	analysis	analysis	NOUN
ajis02-259	246	35	of	of	ADP
ajis02-259	246	36	how	how	SCONJ
ajis02-259	246	37	each	each	DET
ajis02-259	246	38	local	local	ADJ
ajis02-259	246	39	authority	authority	NOUN
ajis02-259	246	40	performed	perform	VERB
ajis02-259	246	41	on	on	ADP
ajis02-259	246	42	the	the	DET
ajis02-259	246	43	eight	eight	NUM
ajis02-259	246	44	composite	composite	ADJ
ajis02-259	246	45	variables	variable	NOUN
ajis02-259	246	46	derived	derive	VERB
ajis02-259	246	47	from	from	ADP
ajis02-259	246	48	the	the	DET
ajis02-259	246	49	factor	factor	NOUN
ajis02-259	246	50	analysis	analysis	NOUN
ajis02-259	246	51	was	be	AUX
ajis02-259	246	52	undertaken	undertake	VERB
ajis02-259	246	53	.	.	PUNCT
ajis02-259	247	1	the	the	DET
ajis02-259	247	2	mean	mean	ADJ
ajis02-259	247	3	score	score	NOUN
ajis02-259	247	4	of	of	ADP
ajis02-259	247	5	each	each	DET
ajis02-259	247	6	local	local	ADJ
ajis02-259	247	7	authority	authority	NOUN
ajis02-259	247	8	on	on	ADP
ajis02-259	247	9	each	each	PRON
ajis02-259	247	10	of	of	ADP
ajis02-259	247	11	the	the	DET
ajis02-259	247	12	eight	eight	NUM
ajis02-259	247	13	factors	factor	NOUN
ajis02-259	247	14	was	be	AUX
ajis02-259	247	15	computed	compute	VERB
ajis02-259	247	16	and	and	CCONJ
ajis02-259	247	17	the	the	DET
ajis02-259	247	18	results	result	NOUN
ajis02-259	247	19	are	be	AUX
ajis02-259	247	20	shown	show	VERB
ajis02-259	247	21	in	in	ADP
ajis02-259	247	22	table	table	NOUN
ajis02-259	247	23	7	7	NUM
ajis02-259	247	24	.	.	PUNCT
ajis02-259	248	1	the	the	DET
ajis02-259	248	2	data	datum	NOUN
ajis02-259	248	3	in	in	ADP
ajis02-259	248	4	table	table	NOUN
ajis02-259	248	5	7	7	NUM
ajis02-259	248	6	are	be	AUX
ajis02-259	248	7	shown	show	VERB
ajis02-259	248	8	graphically	graphically	ADV
ajis02-259	248	9	in	in	ADP
ajis02-259	248	10	a	a	DET
ajis02-259	248	11	radar	radar	NOUN
ajis02-259	248	12	diagram	diagram	NOUN
ajis02-259	248	13	(	(	PUNCT
ajis02-259	248	14	figure	figure	NOUN
ajis02-259	248	15	2	2	NUM
ajis02-259	248	16	)	)	PUNCT
ajis02-259	248	17	as	as	ADP
ajis02-259	248	18	departures	departure	NOUN
ajis02-259	248	19	from	from	ADP
ajis02-259	248	20	the	the	DET
ajis02-259	248	21	overall	overall	ADJ
ajis02-259	248	22	mean	mean	NOUN
ajis02-259	248	23	of	of	ADP
ajis02-259	248	24	each	each	PRON
ajis02-259	248	25	of	of	ADP
ajis02-259	248	26	the	the	DET
ajis02-259	248	27	eight	eight	NUM
ajis02-259	248	28	factors	factor	NOUN
ajis02-259	248	29	.	.	PUNCT
ajis02-259	249	1	table	table	NOUN
ajis02-259	249	2	7	7	NUM
ajis02-259	249	3	:	:	PUNCT
ajis02-259	249	4	local	local	ADJ
ajis02-259	249	5	authority	authority	NOUN
ajis02-259	249	6	scores	score	NOUN
ajis02-259	249	7	on	on	ADP
ajis02-259	249	8	the	the	DET
ajis02-259	249	9	eight	eight	NUM
ajis02-259	249	10	factors	factor	NOUN
ajis02-259	249	11	la	la	PROPN
ajis02-259	249	12	banton	banton	PROPN
ajis02-259	249	13	brinton	brinton	PROPN
ajis02-259	249	14	dunton	dunton	PROPN
ajis02-259	249	15	esston	esston	PROPN
ajis02-259	249	16	posham	posham	PROPN
ajis02-259	249	17	wrenton	wrenton	PROPN
ajis02-259	249	18	total	total	ADJ
ajis02-259	249	19	pfac1	pfac1	NOUN
ajis02-259	250	1	2.94	2.94	NUM
ajis02-259	250	2	3.89	3.89	NUM
ajis02-259	250	3	3.52	3.52	NUM
ajis02-259	250	4	3.60	3.60	NUM
ajis02-259	250	5	3.32	3.32	NUM
ajis02-259	250	6	3.21	3.21	NUM
ajis02-259	250	7	3.41	3.41	NUM
ajis02-259	250	8	pfac2	pfac2	NOUN
ajis02-259	250	9	3.34	3.34	NUM
ajis02-259	250	10	3.48	3.48	NUM
ajis02-259	250	11	3.25	3.25	NUM
ajis02-259	250	12	3.70	3.70	NUM
ajis02-259	250	13	3.21	3.21	NUM
ajis02-259	250	14	2.86	2.86	NUM
ajis02-259	250	15	3.31	3.31	NUM
ajis02-259	250	16	pfac3	pfac3	NOUN
ajis02-259	250	17	3.68	3.68	NUM
ajis02-259	250	18	4.24	4.24	NUM
ajis02-259	250	19	4.07	4.07	NUM
ajis02-259	250	20	4.41	4.41	NUM
ajis02-259	250	21	4.14	4.14	NUM
ajis02-259	250	22	4.25	4.25	NUM
ajis02-259	250	23	4.13	4.13	NUM
ajis02-259	250	24	pfac4	pfac4	NOUN
ajis02-259	250	25	3.49	3.49	NUM
ajis02-259	250	26	4.46	4.46	NUM
ajis02-259	250	27	4.13	4.13	NUM
ajis02-259	250	28	4.16	4.16	NUM
ajis02-259	250	29	4.53	4.53	NUM
ajis02-259	250	30	4.05	4.05	NUM
ajis02-259	250	31	4.14	4.14	NUM
ajis02-259	250	32	pfac5	pfac5	NOUN
ajis02-259	250	33	3.53	3.53	NUM
ajis02-259	250	34	3.89	3.89	NUM
ajis02-259	250	35	3.84	3.84	NUM
ajis02-259	250	36	4.05	4.05	NUM
ajis02-259	250	37	3.51	3.51	NUM
ajis02-259	250	38	3.41	3.41	NUM
ajis02-259	250	39	3.70	3.70	NUM
ajis02-259	250	40	pfac6	pfac6	NOUN
ajis02-259	250	41	3.33	3.33	NUM
ajis02-259	250	42	4.06	4.06	NUM
ajis02-259	250	43	3.50	3.50	NUM
ajis02-259	250	44	3.91	3.91	NUM
ajis02-259	250	45	4.09	4.09	NUM
ajis02-259	250	46	3.77	3.77	NUM
ajis02-259	250	47	3.78	3.78	NUM
ajis02-259	250	48	pfac7	pfac7	NOUN
ajis02-259	250	49	3.45	3.45	NUM
ajis02-259	250	50	4.23	4.23	NUM
ajis02-259	250	51	4.11	4.11	NUM
ajis02-259	250	52	4.12	4.12	NUM
ajis02-259	250	53	3.74	3.74	NUM
ajis02-259	250	54	3.72	3.72	NUM
ajis02-259	250	55	3.89	3.89	NUM
ajis02-259	250	56	pfac8	pfac8	NOUN
ajis02-259	250	57	3.51	3.51	NUM
ajis02-259	250	58	4.00	4.00	NUM
ajis02-259	250	59	3.73	3.73	NUM
ajis02-259	250	60	4.51	4.51	NUM
ajis02-259	250	61	3.78	3.78	NUM
ajis02-259	250	62	4.16	4.16	NUM
ajis02-259	250	63	3.95	3.95	NUM
ajis02-259	250	64	82	82	NUM
ajis02-259	250	65	ajis	ajis	NOUN
ajis02-259	250	66	vol	vol	NOUN
ajis02-259	250	67	.	.	PROPN
ajis02-259	250	68	8	8	NUM
ajis02-259	251	1	no	no	NOUN
ajis02-259	251	2	.	.	NOUN
ajis02-259	251	3	1	1	NUM
ajis02-259	251	4	september	september	PROPN
ajis02-259	251	5	2000	2000	NUM
ajis02-259	251	6	figure	figure	NOUN
ajis02-259	251	7	2	2	NUM
ajis02-259	251	8	:	:	PUNCT
ajis02-259	251	9	radar	radar	NOUN
ajis02-259	251	10	diagram	diagram	NOUN
ajis02-259	251	11	depicting	depict	VERB
ajis02-259	251	12	relative	relative	ADJ
ajis02-259	251	13	authority	authority	NOUN
ajis02-259	251	14	performance	performance	NOUN
ajis02-259	251	15	on	on	ADP
ajis02-259	251	16	the	the	DET
ajis02-259	251	17	eight	eight	NUM
ajis02-259	251	18	factors	factor	NOUN
ajis02-259	251	19	pfac8	pfac8	NOUN
ajis02-259	252	1	pfac2	pfac2	ADJ
ajis02-259	252	2	pfac7	pfac7	PUNCT
ajis02-259	253	1	i	i	PRON
ajis02-259	253	2	pfac3	pfac3	NOUN
ajis02-259	253	3	pfac6	pfac6	PROPN
ajis02-259	253	4	pfac4	pfac4	PROPN
ajis02-259	254	1	pfac5	pfac5	PROPN
ajis02-259	254	2	table	table	NOUN
ajis02-259	254	3	7	7	NUM
ajis02-259	254	4	and	and	CCONJ
ajis02-259	254	5	figure	figure	VERB
ajis02-259	254	6	2	2	NUM
ajis02-259	254	7	reveal	reveal	VERB
ajis02-259	254	8	that	that	SCONJ
ajis02-259	254	9	statistically	statistically	ADV
ajis02-259	254	10	significant	significant	ADJ
ajis02-259	254	11	differences	difference	NOUN
ajis02-259	254	12	existed	exist	VERB
ajis02-259	254	13	between	between	ADP
ajis02-259	254	14	the	the	DET
ajis02-259	254	15	six	six	NUM
ajis02-259	254	16	local	local	ADJ
ajis02-259	254	17	authorities	authority	NOUN
ajis02-259	254	18	.	.	PUNCT
ajis02-259	255	1	(	(	PUNCT
ajis02-259	255	2	these	these	DET
ajis02-259	255	3	differences	difference	NOUN
ajis02-259	255	4	were	be	AUX
ajis02-259	255	5	identified	identify	VERB
ajis02-259	255	6	using	use	VERB
ajis02-259	255	7	anova	anova	PROPN
ajis02-259	255	8	together	together	ADV
ajis02-259	255	9	with	with	ADP
ajis02-259	255	10	the	the	DET
ajis02-259	255	11	bonferroni	bonferroni	NOUN
ajis02-259	255	12	multiple	multiple	ADJ
ajis02-259	255	13	comparisons	comparison	NOUN
ajis02-259	255	14	test	test	NOUN
ajis02-259	255	15	at	at	ADP
ajis02-259	255	16	the	the	DET
ajis02-259	255	17	5	5	NUM
ajis02-259	255	18	%	%	NOUN
ajis02-259	255	19	level	level	NOUN
ajis02-259	255	20	of	of	ADP
ajis02-259	255	21	significance	significance	NOUN
ajis02-259	255	22	)	)	PUNCT
ajis02-259	255	23	.	.	PUNCT
ajis02-259	256	1	from	from	ADP
ajis02-259	256	2	this	this	DET
ajis02-259	256	3	analysis	analysis	NOUN
ajis02-259	256	4	,	,	PUNCT
ajis02-259	256	5	the	the	DET
ajis02-259	256	6	london	london	PROPN
ajis02-259	256	7	borough	borough	NOUN
ajis02-259	256	8	of	of	ADP
ajis02-259	256	9	banton	banton	PROPN
ajis02-259	256	10	emerged	emerge	VERB
ajis02-259	256	11	as	as	ADP
ajis02-259	256	12	the	the	DET
ajis02-259	256	13	local	local	ADJ
ajis02-259	256	14	authority	authority	NOUN
ajis02-259	256	15	which	which	PRON
ajis02-259	256	16	fared	fare	VERB
ajis02-259	256	17	worst	worst	ADV
ajis02-259	256	18	on	on	ADP
ajis02-259	256	19	the	the	DET
ajis02-259	256	20	majority	majority	NOUN
ajis02-259	256	21	of	of	ADP
ajis02-259	256	22	the	the	DET
ajis02-259	256	23	eight	eight	NUM
ajis02-259	256	24	factors	factor	NOUN
ajis02-259	256	25	(	(	PUNCT
ajis02-259	256	26	pfac1	pfac1	NOUN
ajis02-259	256	27	,	,	PUNCT
ajis02-259	256	28	3	3	NUM
ajis02-259	256	29	,	,	PUNCT
ajis02-259	256	30	4	4	NUM
ajis02-259	256	31	,	,	PUNCT
ajis02-259	256	32	6	6	NUM
ajis02-259	256	33	,	,	PUNCT
ajis02-259	256	34	7	7	NUM
ajis02-259	256	35	,	,	PUNCT
ajis02-259	256	36	8)	8)	NUM
ajis02-259	256	37	.	.	PUNCT
ajis02-259	257	1	on	on	ADP
ajis02-259	257	2	pfac4	pfac4	PROPN
ajis02-259	257	3	(	(	PUNCT
ajis02-259	257	4	up	up	ADP
ajis02-259	257	5	-	-	PUNCT
ajis02-259	257	6	to	to	ADP
ajis02-259	257	7	-	-	PUNCT
ajis02-259	257	8	dateness	dateness	NOUN
ajis02-259	257	9	of	of	ADP
ajis02-259	257	10	hardware	hardware	NOUN
ajis02-259	257	11	and	and	CCONJ
ajis02-259	257	12	software	software	NOUN
ajis02-259	257	13	)	)	PUNCT
ajis02-259	257	14	,	,	PUNCT
ajis02-259	257	15	the	the	DET
ajis02-259	257	16	bonferroni	bonferroni	NOUN
ajis02-259	257	17	procedure	procedure	NOUN
ajis02-259	257	18	also	also	ADV
ajis02-259	257	19	showed	show	VERB
ajis02-259	257	20	that	that	SCONJ
ajis02-259	257	21	banton	banton	PROPN
ajis02-259	257	22	was	be	AUX
ajis02-259	257	23	significantly	significantly	ADV
ajis02-259	257	24	different	different	ADJ
ajis02-259	257	25	from	from	ADP
ajis02-259	257	26	the	the	DET
ajis02-259	257	27	other	other	ADJ
ajis02-259	257	28	five	five	NUM
ajis02-259	257	29	local	local	ADJ
ajis02-259	257	30	authorities	authority	NOUN
ajis02-259	257	31	;	;	PUNCT
ajis02-259	257	32	on	on	ADP
ajis02-259	257	33	pfac6	pfac6	PROPN
ajis02-259	257	34	(	(	PUNCT
ajis02-259	257	35	job	job	NOUN
ajis02-259	257	36	enrichment	enrichment	NOUN
ajis02-259	257	37	and	and	CCONJ
ajis02-259	257	38	control	control	NOUN
ajis02-259	257	39	)	)	PUNCT
ajis02-259	257	40	and	and	CCONJ
ajis02-259	257	41	pfac3	pfac3	NOUN
ajis02-259	257	42	(	(	PUNCT
ajis02-259	257	43	support	support	NOUN
ajis02-259	257	44	staff	staff	NOUN
ajis02-259	257	45	attitudes	attitude	NOUN
ajis02-259	257	46	and	and	CCONJ
ajis02-259	257	47	technical	technical	ADJ
ajis02-259	257	48	competence	competence	NOUN
ajis02-259	257	49	)	)	PUNCT
ajis02-259	257	50	banton	banton	PROPN
ajis02-259	257	51	was	be	AUX
ajis02-259	257	52	significantly	significantly	ADV
ajis02-259	257	53	different	different	ADJ
ajis02-259	257	54	from	from	ADP
ajis02-259	257	55	all	all	DET
ajis02-259	257	56	local	local	ADJ
ajis02-259	257	57	authorities	authority	NOUN
ajis02-259	257	58	except	except	SCONJ
ajis02-259	257	59	dunton	dunton	PROPN
ajis02-259	257	60	;	;	PUNCT
ajis02-259	257	61	on	on	ADP
ajis02-259	257	62	pfac1	pfac1	NOUN
ajis02-259	257	63	(	(	PUNCT
ajis02-259	257	64	systems	system	NOUN
ajis02-259	257	65	support	support	NOUN
ajis02-259	257	66	:	:	PUNCT
ajis02-259	257	67	the	the	DET
ajis02-259	257	68	prompt	prompt	ADJ
ajis02-259	257	69	and	and	CCONJ
ajis02-259	257	70	effective	effective	ADJ
ajis02-259	257	71	meeting	meeting	NOUN
ajis02-259	257	72	of	of	ADP
ajis02-259	257	73	user	user	NOUN
ajis02-259	257	74	needs	need	NOUN
ajis02-259	257	75	)	)	PUNCT
ajis02-259	257	76	banton	banton	PROPN
ajis02-259	257	77	was	be	AUX
ajis02-259	257	78	significantly	significantly	ADV
ajis02-259	257	79	different	different	ADJ
ajis02-259	257	80	from	from	ADP
ajis02-259	257	81	all	all	DET
ajis02-259	257	82	local	local	ADJ
ajis02-259	257	83	authorities	authority	NOUN
ajis02-259	257	84	other	other	ADJ
ajis02-259	257	85	than	than	ADP
ajis02-259	257	86	wrenton	wrenton	NOUN
ajis02-259	257	87	;	;	PUNCT
ajis02-259	257	88	and	and	CCONJ
ajis02-259	257	89	,	,	PUNCT
ajis02-259	257	90	on	on	ADP
ajis02-259	257	91	pfac7	pfac7	X
ajis02-259	257	92	(	(	PUNCT
ajis02-259	257	93	confidentiality	confidentiality	NOUN
ajis02-259	257	94	and	and	CCONJ
ajis02-259	257	95	security	security	NOUN
ajis02-259	257	96	)	)	PUNCT
ajis02-259	257	97	and	and	CCONJ
ajis02-259	257	98	pfac8	pfac8	NOUN
ajis02-259	257	99	(	(	PUNCT
ajis02-259	257	100	system	system	NOUN
ajis02-259	257	101	responsiveness	responsiveness	NOUN
ajis02-259	257	102	)	)	PUNCT
ajis02-259	257	103	banton	banton	PROPN
ajis02-259	257	104	was	be	AUX
ajis02-259	257	105	significantly	significantly	ADV
ajis02-259	257	106	different	different	ADJ
ajis02-259	257	107	from	from	ADP
ajis02-259	257	108	three	three	NUM
ajis02-259	257	109	of	of	ADP
ajis02-259	257	110	the	the	DET
ajis02-259	257	111	other	other	ADJ
ajis02-259	257	112	five	five	NUM
ajis02-259	257	113	local	local	ADJ
ajis02-259	257	114	authorities	authority	NOUN
ajis02-259	257	115	.	.	PUNCT
ajis02-259	258	1	the	the	DET
ajis02-259	258	2	radar	radar	NOUN
ajis02-259	258	3	diagram	diagram	NOUN
ajis02-259	258	4	(	(	PUNCT
ajis02-259	258	5	included	include	VERB
ajis02-259	258	6	as	as	ADP
ajis02-259	258	7	figure	figure	NOUN
ajis02-259	258	8	2	2	NUM
ajis02-259	258	9	where	where	SCONJ
ajis02-259	258	10	scores	score	NOUN
ajis02-259	258	11	are	be	AUX
ajis02-259	258	12	plotted	plot	VERB
ajis02-259	258	13	in	in	ADP
ajis02-259	258	14	terms	term	NOUN
ajis02-259	258	15	of	of	ADP
ajis02-259	258	16	distance	distance	NOUN
ajis02-259	258	17	from	from	ADP
ajis02-259	258	18	the	the	DET
ajis02-259	258	19	average	average	ADJ
ajis02-259	258	20	scores	score	NOUN
ajis02-259	258	21	for	for	ADP
ajis02-259	258	22	all	all	DET
ajis02-259	258	23	local	local	ADJ
ajis02-259	258	24	authorities	authority	NOUN
ajis02-259	258	25	)	)	PUNCT
ajis02-259	258	26	shows	show	VERB
ajis02-259	258	27	clearly	clearly	ADV
ajis02-259	258	28	that	that	SCONJ
ajis02-259	258	29	there	there	PRON
ajis02-259	258	30	were	be	VERB
ajis02-259	258	31	radical	radical	ADJ
ajis02-259	258	32	differences	difference	NOUN
ajis02-259	258	33	between	between	ADP
ajis02-259	258	34	the	the	DET
ajis02-259	258	35	traces	trace	NOUN
ajis02-259	258	36	of	of	ADP
ajis02-259	258	37	the	the	DET
ajis02-259	258	38	six	six	NUM
ajis02-259	258	39	local	local	ADJ
ajis02-259	258	40	authorities	authority	NOUN
ajis02-259	258	41	.	.	PUNCT
ajis02-259	259	1	eston	eston	PROPN
ajis02-259	259	2	and	and	CCONJ
ajis02-259	259	3	brinton	brinton	PROPN
ajis02-259	259	4	scored	score	VERB
ajis02-259	259	5	highly	highly	ADV
ajis02-259	259	6	on	on	ADP
ajis02-259	259	7	the	the	DET
ajis02-259	259	8	majority	majority	NOUN
ajis02-259	259	9	of	of	ADP
ajis02-259	259	10	the	the	DET
ajis02-259	259	11	derived	derive	VERB
ajis02-259	259	12	variables	variable	NOUN
ajis02-259	259	13	while	while	SCONJ
ajis02-259	259	14	wrenton	wrenton	NOUN
ajis02-259	259	15	,	,	PUNCT
ajis02-259	259	16	posham	posham	PROPN
ajis02-259	259	17	and	and	CCONJ
ajis02-259	259	18	dunton	dunton	PROPN
ajis02-259	259	19	occupied	occupy	VERB
ajis02-259	259	20	the	the	DET
ajis02-259	259	21	middle	middle	ADJ
ajis02-259	259	22	ground	ground	NOUN
ajis02-259	259	23	with	with	ADP
ajis02-259	259	24	banton	banton	PROPN
ajis02-259	259	25	being	be	AUX
ajis02-259	259	26	some	some	DET
ajis02-259	259	27	distance	distance	NOUN
ajis02-259	259	28	behind	behind	ADP
ajis02-259	259	29	.	.	PUNCT
ajis02-259	260	1	our	our	PRON
ajis02-259	260	2	analysis	analysis	NOUN
ajis02-259	260	3	has	have	AUX
ajis02-259	260	4	revealed	reveal	VERB
ajis02-259	260	5	substantial	substantial	ADJ
ajis02-259	260	6	differences	difference	NOUN
ajis02-259	260	7	across	across	ADP
ajis02-259	260	8	the	the	DET
ajis02-259	260	9	six	six	NUM
ajis02-259	260	10	local	local	ADJ
ajis02-259	260	11	authorities	authority	NOUN
ajis02-259	260	12	which	which	PRON
ajis02-259	260	13	,	,	PUNCT
ajis02-259	260	14	in	in	ADP
ajis02-259	260	15	an	an	DET
ajis02-259	260	16	era	era	NOUN
ajis02-259	260	17	when	when	SCONJ
ajis02-259	260	18	benchmarking	benchmarke	VERB
ajis02-259	260	19	and	and	CCONJ
ajis02-259	260	20	cross	cross	ADJ
ajis02-259	260	21	-	-	ADJ
ajis02-259	260	22	organisational	organisational	ADJ
ajis02-259	260	23	comparisons	comparison	NOUN
ajis02-259	260	24	are	be	AUX
ajis02-259	260	25	becoming	become	VERB
ajis02-259	260	26	the	the	DET
ajis02-259	260	27	norm	norm	NOUN
ajis02-259	260	28	,	,	PUNCT
ajis02-259	260	29	indicates	indicate	VERB
ajis02-259	260	30	the	the	DET
ajis02-259	260	31	potential	potential	ADJ
ajis02-259	260	32	use	use	NOUN
ajis02-259	260	33	of	of	ADP
ajis02-259	260	34	these	these	DET
ajis02-259	260	35	tools	tool	NOUN
ajis02-259	260	36	both	both	PRON
ajis02-259	260	37	to	to	PART
ajis02-259	260	38	assess	assess	VERB
ajis02-259	260	39	the	the	DET
ajis02-259	260	40	relative	relative	ADJ
ajis02-259	260	41	strength	strength	NOUN
ajis02-259	260	42	of	of	ADP
ajis02-259	260	43	the	the	DET
ajis02-259	260	44	determinants	determinant	NOUN
ajis02-259	260	45	of	of	ADP
ajis02-259	260	46	user	user	NOUN
ajis02-259	260	47	satisfaction	satisfaction	NOUN
ajis02-259	260	48	with	with	ADP
ajis02-259	260	49	overall	overall	ADJ
ajis02-259	260	50	performance	performance	NOUN
ajis02-259	260	51	and	and	CCONJ
ajis02-259	260	52	to	to	PART
ajis02-259	260	53	expose	expose	VERB
ajis02-259	260	54	differences	difference	NOUN
ajis02-259	260	55	between	between	ADP
ajis02-259	260	56	organisations	organisation	NOUN
ajis02-259	260	57	on	on	ADP
ajis02-259	260	58	the	the	DET
ajis02-259	260	59	same	same	ADJ
ajis02-259	260	60	set	set	NOUN
ajis02-259	260	61	of	of	ADP
ajis02-259	260	62	variables	variable	NOUN
ajis02-259	260	63	derived	derive	VERB
ajis02-259	260	64	from	from	ADP
ajis02-259	260	65	the	the	DET
ajis02-259	260	66	eight	eight	NUM
ajis02-259	260	67	importance	importance	NOUN
ajis02-259	260	68	factors	factor	NOUN
ajis02-259	260	69	.	.	PUNCT
ajis02-259	261	1	user	user	NOUN
ajis02-259	261	2	involvement	involvement	NOUN
ajis02-259	261	3	,	,	PUNCT
ajis02-259	261	4	meeting	meet	VERB
ajis02-259	261	5	managerial	managerial	ADJ
ajis02-259	261	6	and	and	CCONJ
ajis02-259	261	7	operational	operational	ADJ
ajis02-259	261	8	needs	need	NOUN
ajis02-259	261	9	and	and	CCONJ
ajis02-259	261	10	overall	overall	ADJ
ajis02-259	261	11	satisfaction	satisfaction	NOUN
ajis02-259	261	12	the	the	DET
ajis02-259	261	13	preceding	precede	VERB
ajis02-259	261	14	analysis	analysis	NOUN
ajis02-259	261	15	has	have	AUX
ajis02-259	261	16	exposed	expose	VERB
ajis02-259	261	17	significant	significant	ADJ
ajis02-259	261	18	differences	difference	NOUN
ajis02-259	261	19	between	between	ADP
ajis02-259	261	20	local	local	ADJ
ajis02-259	261	21	authorities	authority	NOUN
ajis02-259	261	22	on	on	ADP
ajis02-259	261	23	the	the	DET
ajis02-259	261	24	derived	derive	VERB
ajis02-259	261	25	variables	variable	NOUN
ajis02-259	261	26	constructed	construct	VERB
ajis02-259	261	27	out	out	ADP
ajis02-259	261	28	of	of	ADP
ajis02-259	261	29	the	the	DET
ajis02-259	261	30	thirty	thirty	NUM
ajis02-259	261	31	eight	eight	NUM
ajis02-259	261	32	measures	measure	NOUN
ajis02-259	261	33	.	.	PUNCT
ajis02-259	262	1	here	here	ADV
ajis02-259	262	2	,	,	PUNCT
ajis02-259	262	3	we	we	PRON
ajis02-259	262	4	augment	augment	VERB
ajis02-259	262	5	the	the	DET
ajis02-259	262	6	analysis	analysis	NOUN
ajis02-259	262	7	by	by	ADP
ajis02-259	262	8	looking	look	VERB
ajis02-259	262	9	for	for	ADP
ajis02-259	262	10	differences	difference	NOUN
ajis02-259	262	11	on	on	ADP
ajis02-259	262	12	a	a	DET
ajis02-259	262	13	number	number	NOUN
ajis02-259	262	14	of	of	ADP
ajis02-259	262	15	attitudinal	attitudinal	ADJ
ajis02-259	262	16	variables	variable	NOUN
ajis02-259	262	17	about	about	ADP
ajis02-259	262	18	the	the	DET
ajis02-259	262	19	extent	extent	NOUN
ajis02-259	262	20	to	to	PART
ajis02-259	262	21	which	which	PRON
ajis02-259	262	22	users	user	NOUN
ajis02-259	262	23	felt	feel	VERB
ajis02-259	262	24	that	that	SCONJ
ajis02-259	262	25	they	they	PRON
ajis02-259	262	26	had	have	AUX
ajis02-259	262	27	been	be	AUX
ajis02-259	262	28	involved	involve	VERB
ajis02-259	262	29	in	in	ADP
ajis02-259	262	30	influencing	influence	VERB
ajis02-259	262	31	ict	ict	NOUN
ajis02-259	262	32	developments	development	NOUN
ajis02-259	262	33	;	;	PUNCT
ajis02-259	262	34	about	about	ADP
ajis02-259	262	35	whether	whether	SCONJ
ajis02-259	262	36	users	user	NOUN
ajis02-259	262	37	felt	feel	VERB
ajis02-259	262	38	that	that	SCONJ
ajis02-259	262	39	ict	ict	PROPN
ajis02-259	262	40	met	meet	VERB
ajis02-259	262	41	their	their	PRON
ajis02-259	262	42	managerial	managerial	ADJ
ajis02-259	262	43	and	and	CCONJ
ajis02-259	262	44	operation	operation	NOUN
ajis02-259	262	45	needs	need	NOUN
ajis02-259	262	46	;	;	PUNCT
ajis02-259	262	47	and	and	CCONJ
ajis02-259	262	48	,	,	PUNCT
ajis02-259	262	49	users	user	NOUN
ajis02-259	262	50	'	'	PART
ajis02-259	262	51	overall	overall	ADJ
ajis02-259	262	52	opinions	opinion	NOUN
ajis02-259	262	53	about	about	ADP
ajis02-259	262	54	the	the	DET
ajis02-259	262	55	ict	ict	PROPN
ajis02-259	262	56	department	department	NOUN
ajis02-259	262	57	.	.	PUNCT
ajis02-259	263	1	an	an	DET
ajis02-259	263	2	analysis	analysis	NOUN
ajis02-259	263	3	of	of	ADP
ajis02-259	263	4	responses	response	NOUN
ajis02-259	263	5	to	to	ADP
ajis02-259	263	6	these	these	DET
ajis02-259	263	7	questions	question	NOUN
ajis02-259	263	8	is	be	AUX
ajis02-259	263	9	presented	present	VERB
ajis02-259	263	10	in	in	ADP
ajis02-259	263	11	tables	table	NOUN
ajis02-259	263	12	8	8	NUM
ajis02-259	263	13	,	,	PUNCT
ajis02-259	263	14	9	9	NUM
ajis02-259	263	15	,	,	PUNCT
ajis02-259	263	16	10	10	NUM
ajis02-259	263	17	and	and	CCONJ
ajis02-259	263	18	11	11	NUM
ajis02-259	263	19	.	.	NOUN
ajis02-259	263	20	83	83	NUM
ajis02-259	263	21	ajis	ajis	NOUN
ajis02-259	263	22	vol	vol	NOUN
ajis02-259	263	23	.	.	PROPN
ajis02-259	263	24	8	8	NUM
ajis02-259	264	1	no	no	NOUN
ajis02-259	264	2	.	.	NOUN
ajis02-259	264	3	1	1	NUM
ajis02-259	264	4	september	september	PROPN
ajis02-259	264	5	2000	2000	NUM
ajis02-259	264	6	table	table	NOUN
ajis02-259	264	7	8	8	NUM
ajis02-259	264	8	:	:	PUNCT
ajis02-259	264	9	degree	degree	NOUN
ajis02-259	264	10	of	of	ADP
ajis02-259	264	11	user	user	NOUN
ajis02-259	264	12	involvement	involvement	NOUN
ajis02-259	264	13	in	in	ADP
ajis02-259	264	14	influencing	influence	VERB
ajis02-259	264	15	ict	ict	PROPN
ajis02-259	264	16	development	development	NOUN
ajis02-259	264	17	as	as	ADP
ajis02-259	264	18	a	a	DET
ajis02-259	264	19	%	%	NOUN
ajis02-259	264	20	high	high	ADJ
ajis02-259	264	21	2	2	NUM
ajis02-259	264	22	3	3	NUM
ajis02-259	264	23	4	4	NUM
ajis02-259	264	24	5	5	NUM
ajis02-259	264	25	low	low	NOUN
ajis02-259	264	26	no	no	DET
ajis02-259	264	27	reply	reply	NOUN
ajis02-259	264	28	eston	eston	PROPN
ajis02-259	264	29	31.7	31.7	NUM
ajis02-259	264	30	29.3	29.3	NUM
ajis02-259	264	31	19.5	19.5	NUM
ajis02-259	264	32	11.0	11.0	NUM
ajis02-259	264	33	6.1	6.1	NUM
ajis02-259	264	34	1.2	1.2	NUM
ajis02-259	264	35	1.2	1.2	NUM
ajis02-259	264	36	banton	banton	PROPN
ajis02-259	264	37	19.5	19.5	NUM
ajis02-259	264	38	25.6	25.6	NUM
ajis02-259	264	39	17.1	17.1	NUM
ajis02-259	264	40	15.9	15.9	NUM
ajis02-259	264	41	11.0	11.0	NUM
ajis02-259	264	42	7.3	7.3	NUM
ajis02-259	264	43	3.6	3.6	NUM
ajis02-259	264	44	dunton	dunton	PROPN
ajis02-259	264	45	14.5	14.5	NUM
ajis02-259	264	46	18.1	18.1	NUM
ajis02-259	264	47	24.1	24.1	NUM
ajis02-259	264	48	14.5	14.5	NUM
ajis02-259	264	49	20.5	20.5	NUM
ajis02-259	264	50	8.3	8.3	NUM
ajis02-259	264	51	0.0	0.0	NUM
ajis02-259	264	52	brinton	brinton	NOUN
ajis02-259	264	53	11.1	11.1	NUM
ajis02-259	264	54	17.3	17.3	NUM
ajis02-259	264	55	27.2	27.2	NUM
ajis02-259	264	56	11.1	11.1	NUM
ajis02-259	264	57	21.0	21.0	NUM
ajis02-259	264	58	9.9	9.9	NUM
ajis02-259	264	59	2.4	2.4	NUM
ajis02-259	264	60	posham	posham	NOUN
ajis02-259	264	61	9.9	9.9	NUM
ajis02-259	264	62	21.0	21.0	NUM
ajis02-259	264	63	17.3	17.3	NUM
ajis02-259	264	64	13.6	13.6	NUM
ajis02-259	264	65	28.4	28.4	NUM
ajis02-259	264	66	9.8	9.8	NUM
ajis02-259	264	67	0.0	0.0	NUM
ajis02-259	264	68	wrenton	wrenton	NOUN
ajis02-259	264	69	15.9	15.9	NUM
ajis02-259	264	70	22.0	22.0	NUM
ajis02-259	264	71	28.0	28.0	NUM
ajis02-259	264	72	12.2	12.2	NUM
ajis02-259	264	73	12.2	12.2	NUM
ajis02-259	264	74	9.7	9.7	NUM
ajis02-259	264	75	0.0	0.0	NUM
ajis02-259	264	76	total	total	NOUN
ajis02-259	264	77	17.1	17.1	NUM
ajis02-259	264	78	22.2	22.2	NUM
ajis02-259	264	79	22.2	22.2	NUM
ajis02-259	264	80	13.0	13.0	NUM
ajis02-259	264	81	16.5	16.5	NUM
ajis02-259	264	82	7.7	7.7	NUM
ajis02-259	264	83	1.3	1.3	NUM
ajis02-259	264	84	responses	response	NOUN
ajis02-259	264	85	on	on	ADP
ajis02-259	264	86	the	the	DET
ajis02-259	264	87	user	user	NOUN
ajis02-259	264	88	involvement	involvement	NOUN
ajis02-259	264	89	in	in	ADP
ajis02-259	264	90	influencing	influence	VERB
ajis02-259	264	91	ict	ict	PROPN
ajis02-259	264	92	developments	development	NOUN
ajis02-259	264	93	measure	measure	VERB
ajis02-259	264	94	varied	varied	ADJ
ajis02-259	264	95	considerably	considerably	ADV
ajis02-259	264	96	across	across	ADP
ajis02-259	264	97	the	the	DET
ajis02-259	264	98	six	six	NUM
ajis02-259	264	99	local	local	ADJ
ajis02-259	264	100	authorities	authority	NOUN
ajis02-259	264	101	ranging	range	VERB
ajis02-259	264	102	from	from	ADP
ajis02-259	264	103	a	a	DET
ajis02-259	264	104	high	high	NOUN
ajis02-259	264	105	of	of	ADP
ajis02-259	264	106	61	61	NUM
ajis02-259	264	107	%	%	NOUN
ajis02-259	264	108	scoring	score	VERB
ajis02-259	264	109	their	their	PRON
ajis02-259	264	110	organisation	organisation	NOUN
ajis02-259	264	111	at	at	ADP
ajis02-259	264	112	1	1	NUM
ajis02-259	264	113	or	or	CCONJ
ajis02-259	264	114	2	2	NUM
ajis02-259	264	115	in	in	ADP
ajis02-259	264	116	eston	eston	PROPN
ajis02-259	264	117	to	to	ADP
ajis02-259	264	118	a	a	DET
ajis02-259	264	119	low	low	NOUN
ajis02-259	264	120	of	of	ADP
ajis02-259	264	121	28	28	NUM
ajis02-259	264	122	%	%	NOUN
ajis02-259	264	123	in	in	ADP
ajis02-259	264	124	brinton	brinton	NOUN
ajis02-259	264	125	.	.	PUNCT
ajis02-259	265	1	a	a	DET
ajis02-259	265	2	regression	regression	NOUN
ajis02-259	265	3	analysis	analysis	NOUN
ajis02-259	265	4	of	of	ADP
ajis02-259	265	5	this	this	DET
ajis02-259	265	6	variable	variable	NOUN
ajis02-259	265	7	with	with	ADP
ajis02-259	265	8	the	the	DET
ajis02-259	265	9	eight	eight	NUM
ajis02-259	265	10	pfac	pfac	NOUN
ajis02-259	265	11	variables	variable	NOUN
ajis02-259	265	12	,	,	PUNCT
ajis02-259	265	13	however	however	ADV
ajis02-259	265	14	,	,	PUNCT
ajis02-259	265	15	has	have	VERB
ajis02-259	265	16	low	low	ADJ
ajis02-259	265	17	explanatory	explanatory	ADJ
ajis02-259	265	18	power	power	NOUN
ajis02-259	265	19	(	(	PUNCT
ajis02-259	265	20	r2	r2	PROPN
ajis02-259	265	21	0.124	0.124	NUM
ajis02-259	265	22	)	)	PUNCT
ajis02-259	265	23	.	.	PUNCT
ajis02-259	266	1	an	an	DET
ajis02-259	266	2	analysis	analysis	NOUN
ajis02-259	266	3	of	of	ADP
ajis02-259	266	4	the	the	DET
ajis02-259	266	5	inter	inter	NOUN
ajis02-259	266	6	-	-	NOUN
ajis02-259	266	7	relationship	relationship	NOUN
ajis02-259	266	8	between	between	ADP
ajis02-259	266	9	the	the	DET
ajis02-259	266	10	degree	degree	NOUN
ajis02-259	266	11	of	of	ADP
ajis02-259	266	12	user	user	NOUN
ajis02-259	266	13	involvement	involvement	NOUN
ajis02-259	266	14	and	and	CCONJ
ajis02-259	266	15	overall	overall	ADJ
ajis02-259	266	16	satisfaction	satisfaction	NOUN
ajis02-259	266	17	does	do	AUX
ajis02-259	266	18	reveal	reveal	VERB
ajis02-259	266	19	that	that	SCONJ
ajis02-259	266	20	the	the	DET
ajis02-259	266	21	independence	independence	NOUN
ajis02-259	266	22	hypothesis	hypothesis	NOUN
ajis02-259	266	23	must	must	AUX
ajis02-259	266	24	be	be	AUX
ajis02-259	266	25	rejected	reject	VERB
ajis02-259	266	26	and	and	CCONJ
ajis02-259	266	27	that	that	SCONJ
ajis02-259	266	28	user	user	NOUN
ajis02-259	266	29	involvement	involvement	NOUN
ajis02-259	266	30	is	be	AUX
ajis02-259	266	31	a	a	DET
ajis02-259	266	32	strong	strong	ADJ
ajis02-259	266	33	component	component	NOUN
ajis02-259	266	34	in	in	ADP
ajis02-259	266	35	building	build	VERB
ajis02-259	266	36	overall	overall	ADJ
ajis02-259	266	37	satisfaction	satisfaction	NOUN
ajis02-259	266	38	(	(	PUNCT
ajis02-259	266	39	chi	chi	PROPN
ajis02-259	266	40	square	square	ADJ
ajis02-259	266	41	score	score	NOUN
ajis02-259	266	42	of	of	ADP
ajis02-259	266	43	185.8	185.8	NUM
ajis02-259	266	44	with	with	ADP
ajis02-259	266	45	36	36	NUM
ajis02-259	266	46	degrees	degree	NOUN
ajis02-259	266	47	of	of	ADP
ajis02-259	266	48	freedom	freedom	NOUN
ajis02-259	266	49	)	)	PUNCT
ajis02-259	266	50	.	.	PUNCT
ajis02-259	267	1	table	table	NOUN
ajis02-259	267	2	9	9	NUM
ajis02-259	267	3	:	:	PUNCT
ajis02-259	267	4	how	how	SCONJ
ajis02-259	267	5	well	well	ADV
ajis02-259	267	6	does	do	AUX
ajis02-259	267	7	ict	ict	PROPN
ajis02-259	267	8	meet	meet	VERB
ajis02-259	267	9	managerial	managerial	ADJ
ajis02-259	267	10	needs	need	NOUN
ajis02-259	267	11	as	as	ADP
ajis02-259	267	12	a	a	DET
ajis02-259	267	13	%	%	NOUN
ajis02-259	267	14	high	high	ADJ
ajis02-259	267	15	2	2	NUM
ajis02-259	267	16	3	3	NUM
ajis02-259	267	17	4	4	NUM
ajis02-259	267	18	low	low	ADJ
ajis02-259	267	19	no	no	DET
ajis02-259	267	20	reply	reply	NOUN
ajis02-259	267	21	eston	eston	PROPN
ajis02-259	267	22	7.3	7.3	NUM
ajis02-259	267	23	42.7	42.7	NUM
ajis02-259	267	24	23.2	23.2	NUM
ajis02-259	267	25	18.3	18.3	NUM
ajis02-259	267	26	4.9	4.9	NUM
ajis02-259	267	27	3.6	3.6	NUM
ajis02-259	267	28	banton	banton	PROPN
ajis02-259	267	29	6.0	6.0	NUM
ajis02-259	267	30	16.9	16.9	NUM
ajis02-259	267	31	19.3	19.3	NUM
ajis02-259	267	32	36.1	36.1	NUM
ajis02-259	267	33	16.9	16.9	NUM
ajis02-259	267	34	2.8	2.8	NUM
ajis02-259	267	35	dunton	dunton	PROPN
ajis02-259	267	36	12.3	12.3	NUM
ajis02-259	267	37	16.0	16.0	NUM
ajis02-259	267	38	40.8	40.8	NUM
ajis02-259	267	39	24.7	24.7	NUM
ajis02-259	267	40	6.2	6.2	NUM
ajis02-259	267	41	0.0	0.0	NUM
ajis02-259	267	42	brinton	brinton	NOUN
ajis02-259	267	43	2.4	2.4	NUM
ajis02-259	267	44	30.5	30.5	NUM
ajis02-259	267	45	32.9	32.9	NUM
ajis02-259	267	46	20.7	20.7	NUM
ajis02-259	267	47	9.8	9.8	NUM
ajis02-259	267	48	3.7	3.7	NUM
ajis02-259	267	49	posham	posham	NOUN
ajis02-259	267	50	0.0	0.0	NUM
ajis02-259	267	51	27.7	27.7	NUM
ajis02-259	267	52	37.3	37.3	NUM
ajis02-259	267	53	16.9	16.9	NUM
ajis02-259	267	54	7.2	7.2	NUM
ajis02-259	267	55	10.9	10.9	NUM
ajis02-259	267	56	wrenton	wrenton	NOUN
ajis02-259	267	57	0.0	0.0	NUM
ajis02-259	267	58	25.3	25.3	NUM
ajis02-259	267	59	39.8	39.8	NUM
ajis02-259	267	60	15.7	15.7	NUM
ajis02-259	267	61	15.7	15.7	NUM
ajis02-259	267	62	3.5	3.5	NUM
ajis02-259	267	63	total	total	NOUN
ajis02-259	267	64	4.7	4.7	NUM
ajis02-259	267	65	26.5	26.5	NUM
ajis02-259	267	66	32.2	32.2	NUM
ajis02-259	267	67	22.1	22.1	NUM
ajis02-259	267	68	10.1	10.1	NUM
ajis02-259	267	69	4.4	4.4	NUM
ajis02-259	267	70	response	response	NOUN
ajis02-259	267	71	on	on	ADP
ajis02-259	267	72	this	this	DET
ajis02-259	267	73	measure	measure	NOUN
ajis02-259	267	74	again	again	ADV
ajis02-259	267	75	varied	varied	ADJ
ajis02-259	267	76	considerably	considerably	ADV
ajis02-259	267	77	from	from	ADP
ajis02-259	267	78	a	a	DET
ajis02-259	267	79	high	high	NOUN
ajis02-259	267	80	of	of	ADP
ajis02-259	267	81	50	50	NUM
ajis02-259	267	82	%	%	NOUN
ajis02-259	267	83	in	in	ADP
ajis02-259	267	84	eston	eston	PROPN
ajis02-259	267	85	(	(	PUNCT
ajis02-259	267	86	scoring	score	VERB
ajis02-259	267	87	1	1	NUM
ajis02-259	267	88	or	or	CCONJ
ajis02-259	267	89	2	2	NUM
ajis02-259	267	90	)	)	PUNCT
ajis02-259	267	91	to	to	ADP
ajis02-259	267	92	a	a	DET
ajis02-259	267	93	low	low	NOUN
ajis02-259	267	94	of	of	ADP
ajis02-259	267	95	22.9	22.9	NUM
ajis02-259	267	96	%	%	NOUN
ajis02-259	267	97	in	in	ADP
ajis02-259	267	98	banton	banton	PROPN
ajis02-259	267	99	.	.	PUNCT
ajis02-259	268	1	the	the	DET
ajis02-259	268	2	relationship	relationship	NOUN
ajis02-259	268	3	between	between	ADP
ajis02-259	268	4	this	this	DET
ajis02-259	268	5	variable	variable	ADJ
ajis02-259	268	6	and	and	CCONJ
ajis02-259	268	7	overall	overall	ADJ
ajis02-259	268	8	satisfaction	satisfaction	NOUN
ajis02-259	268	9	was	be	AUX
ajis02-259	268	10	also	also	ADV
ajis02-259	268	11	relatively	relatively	ADV
ajis02-259	268	12	strong	strong	ADJ
ajis02-259	268	13	(	(	PUNCT
ajis02-259	268	14	with	with	ADP
ajis02-259	268	15	a	a	DET
ajis02-259	268	16	chi	chi	ADJ
ajis02-259	268	17	square	square	ADJ
ajis02-259	268	18	score	score	NOUN
ajis02-259	268	19	of	of	ADP
ajis02-259	268	20	222.7	222.7	NUM
ajis02-259	268	21	at	at	ADP
ajis02-259	268	22	36	36	NUM
ajis02-259	268	23	degrees	degree	NOUN
ajis02-259	268	24	of	of	ADP
ajis02-259	268	25	freedom	freedom	NOUN
ajis02-259	268	26	)	)	PUNCT
ajis02-259	268	27	indicating	indicate	VERB
ajis02-259	268	28	that	that	SCONJ
ajis02-259	268	29	an	an	DET
ajis02-259	268	30	inability	inability	NOUN
ajis02-259	268	31	to	to	PART
ajis02-259	268	32	meet	meet	VERB
ajis02-259	268	33	managerial	managerial	ADJ
ajis02-259	268	34	needs	need	NOUN
ajis02-259	268	35	has	have	VERB
ajis02-259	268	36	a	a	DET
ajis02-259	268	37	substantial	substantial	ADJ
ajis02-259	268	38	effect	effect	NOUN
ajis02-259	268	39	on	on	ADP
ajis02-259	268	40	perceived	perceive	VERB
ajis02-259	268	41	overall	overall	ADJ
ajis02-259	268	42	satisfaction	satisfaction	NOUN
ajis02-259	268	43	.	.	PUNCT
ajis02-259	269	1	table	table	NOUN
ajis02-259	269	2	10	10	NUM
ajis02-259	269	3	:	:	PUNCT
ajis02-259	269	4	how	how	SCONJ
ajis02-259	269	5	well	well	ADV
ajis02-259	269	6	does	do	AUX
ajis02-259	269	7	ict	ict	PROPN
ajis02-259	269	8	meet	meet	VERB
ajis02-259	269	9	operational	operational	ADJ
ajis02-259	269	10	needs	need	NOUN
ajis02-259	269	11	as	as	ADP
ajis02-259	269	12	a	a	DET
ajis02-259	269	13	%	%	NOUN
ajis02-259	269	14	high	high	ADJ
ajis02-259	269	15	2	2	NUM
ajis02-259	269	16	3	3	NUM
ajis02-259	269	17	4	4	NUM
ajis02-259	269	18	5	5	NUM
ajis02-259	269	19	low	low	NOUN
ajis02-259	269	20	no	no	DET
ajis02-259	269	21	reply	reply	NOUN
ajis02-259	269	22	eston	eston	PROPN
ajis02-259	269	23	8.5	8.5	NUM
ajis02-259	269	24	47.6	47.6	NUM
ajis02-259	269	25	22.0	22.0	NUM
ajis02-259	269	26	14.6	14.6	NUM
ajis02-259	269	27	4.9	4.9	NUM
ajis02-259	269	28	0.0	0.0	NUM
ajis02-259	269	29	2.4	2.4	NUM
ajis02-259	269	30	banton	banton	NOUN
ajis02-259	269	31	3.7	3.7	NUM
ajis02-259	269	32	17.1	17.1	NUM
ajis02-259	269	33	23.2	23.2	NUM
ajis02-259	269	34	32.9	32.9	NUM
ajis02-259	269	35	13.4	13.4	NUM
ajis02-259	269	36	6.1	6.1	NUM
ajis02-259	269	37	3.6	3.6	NUM
ajis02-259	269	38	dunton	dunton	PROPN
ajis02-259	269	39	9.8	9.8	NUM
ajis02-259	269	40	32.9	32.9	NUM
ajis02-259	269	41	32.9	32.9	NUM
ajis02-259	269	42	15.9	15.9	NUM
ajis02-259	269	43	6.1	6.1	NUM
ajis02-259	269	44	2.4	2.4	NUM
ajis02-259	269	45	0.0	0.0	NUM
ajis02-259	269	46	brinton	brinton	NOUN
ajis02-259	269	47	3.7	3.7	NUM
ajis02-259	269	48	26.8	26.8	NUM
ajis02-259	269	49	30.5	30.5	NUM
ajis02-259	269	50	25.6	25.6	NUM
ajis02-259	269	51	11.0	11.0	NUM
ajis02-259	269	52	0.0	0.0	NUM
ajis02-259	269	53	2.4	2.4	NUM
ajis02-259	269	54	posham	posham	NOUN
ajis02-259	269	55	3.7	3.7	NUM
ajis02-259	269	56	41.5	41.5	NUM
ajis02-259	269	57	30.5	30.5	NUM
ajis02-259	269	58	7.3	7.3	NUM
ajis02-259	269	59	9.8	9.8	NUM
ajis02-259	269	60	3.7	3.7	NUM
ajis02-259	269	61	3.5	3.5	NUM
ajis02-259	269	62	wrenton	wrenton	NOUN
ajis02-259	269	63	3.6	3.6	NUM
ajis02-259	269	64	31.3	31.3	NUM
ajis02-259	269	65	31.3	31.3	NUM
ajis02-259	269	66	18.1	18.1	NUM
ajis02-259	269	67	6.0	6.0	NUM
ajis02-259	269	68	3.6	3.6	NUM
ajis02-259	269	69	6.1	6.1	NUM
ajis02-259	269	70	total	total	NOUN
ajis02-259	269	71	5.5	5.5	NUM
ajis02-259	269	72	32.9	32.9	NUM
ajis02-259	269	73	28.4	28.4	NUM
ajis02-259	269	74	19.1	19.1	NUM
ajis02-259	269	75	8.5	8.5	NUM
ajis02-259	269	76	2.6	2.6	NUM
ajis02-259	269	77	3.0	3.0	NUM
ajis02-259	269	78	there	there	PRON
ajis02-259	269	79	were	be	VERB
ajis02-259	269	80	very	very	ADV
ajis02-259	269	81	strong	strong	ADJ
ajis02-259	269	82	differences	difference	NOUN
ajis02-259	269	83	between	between	ADP
ajis02-259	269	84	local	local	ADJ
ajis02-259	269	85	authorities	authority	NOUN
ajis02-259	269	86	in	in	ADP
ajis02-259	269	87	terms	term	NOUN
ajis02-259	269	88	of	of	ADP
ajis02-259	269	89	the	the	DET
ajis02-259	269	90	extent	extent	NOUN
ajis02-259	269	91	to	to	PART
ajis02-259	269	92	which	which	PRON
ajis02-259	269	93	ict	ict	NOUN
ajis02-259	269	94	was	be	AUX
ajis02-259	269	95	perceived	perceive	VERB
ajis02-259	269	96	to	to	PART
ajis02-259	269	97	meet	meet	VERB
ajis02-259	269	98	the	the	DET
ajis02-259	269	99	organisation	organisation	NOUN
ajis02-259	269	100	's	's	PART
ajis02-259	269	101	operational	operational	ADJ
ajis02-259	269	102	needs	need	NOUN
ajis02-259	269	103	.	.	PUNCT
ajis02-259	270	1	this	this	PRON
ajis02-259	270	2	ranged	range	VERB
ajis02-259	270	3	from	from	ADP
ajis02-259	270	4	56.1	56.1	NUM
ajis02-259	270	5	%	%	NOUN
ajis02-259	270	6	(	(	PUNCT
ajis02-259	270	7	scoring	scoring	NOUN
ajis02-259	270	8	1	1	NUM
ajis02-259	270	9	or	or	CCONJ
ajis02-259	270	10	2	2	NUM
ajis02-259	270	11	)	)	PUNCT
ajis02-259	270	12	in	in	ADP
ajis02-259	270	13	eston	eston	PROPN
ajis02-259	270	14	to	to	ADP
ajis02-259	270	15	20.8	20.8	NUM
ajis02-259	270	16	%	%	NOUN
ajis02-259	270	17	in	in	ADP
ajis02-259	270	18	banton	banton	PROPN
ajis02-259	270	19	.	.	PUNCT
ajis02-259	271	1	banton	banton	PROPN
ajis02-259	271	2	was	be	AUX
ajis02-259	271	3	substantially	substantially	ADV
ajis02-259	271	4	below	below	ADP
ajis02-259	271	5	the	the	DET
ajis02-259	271	6	other	other	ADJ
ajis02-259	271	7	five	five	NUM
ajis02-259	271	8	local	local	ADJ
ajis02-259	271	9	authorities	authority	NOUN
ajis02-259	271	10	.	.	PUNCT
ajis02-259	272	1	the	the	DET
ajis02-259	272	2	relationship	relationship	NOUN
ajis02-259	272	3	between	between	ADP
ajis02-259	272	4	meeting	meet	VERB
ajis02-259	272	5	operation	operation	NOUN
ajis02-259	272	6	needs	need	NOUN
ajis02-259	272	7	and	and	CCONJ
ajis02-259	272	8	overall	overall	ADJ
ajis02-259	272	9	satisfaction	satisfaction	NOUN
ajis02-259	272	10	with	with	ADP
ajis02-259	272	11	the	the	DET
ajis02-259	272	12	ict	ict	PROPN
ajis02-259	272	13	department	department	NOUN
ajis02-259	272	14	was	be	AUX
ajis02-259	272	15	particularly	particularly	ADV
ajis02-259	272	16	pronounced	pronounce	VERB
ajis02-259	272	17	(	(	PUNCT
ajis02-259	272	18	with	with	ADP
ajis02-259	272	19	a	a	DET
ajis02-259	272	20	chi	chi	ADJ
ajis02-259	272	21	square	square	ADJ
ajis02-259	272	22	score	score	NOUN
ajis02-259	272	23	of	of	ADP
ajis02-259	272	24	233.6	233.6	NUM
ajis02-259	272	25	at	at	ADP
ajis02-259	272	26	36	36	NUM
ajis02-259	272	27	degrees	degree	NOUN
ajis02-259	272	28	of	of	ADP
ajis02-259	272	29	freedom	freedom	NOUN
ajis02-259	272	30	)	)	PUNCT
ajis02-259	272	31	.	.	PUNCT
ajis02-259	273	1	84	84	NUM
ajis02-259	273	2	ajis	ajis	NOUN
ajis02-259	273	3	vol	vol	NOUN
ajis02-259	273	4	.	.	PROPN
ajis02-259	273	5	8	8	NUM
ajis02-259	274	1	no	no	NOUN
ajis02-259	274	2	.	.	NOUN
ajis02-259	274	3	1	1	NUM
ajis02-259	274	4	september	september	PROPN
ajis02-259	274	5	2000	2000	NUM
ajis02-259	274	6	table	table	NOUN
ajis02-259	274	7	11	11	NUM
ajis02-259	274	8	:	:	PUNCT
ajis02-259	274	9	overall	overall	ADJ
ajis02-259	274	10	opinion	opinion	NOUN
ajis02-259	274	11	of	of	ADP
ajis02-259	274	12	the	the	DET
ajis02-259	274	13	ict	ict	PROPN
ajis02-259	274	14	department	department	NOUN
ajis02-259	274	15	in	in	ADP
ajis02-259	274	16	your	your	PRON
ajis02-259	274	17	organisation	organisation	NOUN
ajis02-259	274	18	poor	poor	ADJ
ajis02-259	274	19	2	2	NUM
ajis02-259	274	20	3	3	NUM
ajis02-259	274	21	4	4	NUM
ajis02-259	274	22	5	5	NUM
ajis02-259	274	23	excellent	excellent	ADJ
ajis02-259	274	24	no	no	DET
ajis02-259	274	25	reply	reply	NOUN
ajis02-259	274	26	eston	eston	PROPN
ajis02-259	274	27	1.2	1.2	NUM
ajis02-259	274	28	8.5	8.5	NUM
ajis02-259	274	29	13.4	13.4	NUM
ajis02-259	274	30	39.0	39.0	NUM
ajis02-259	274	31	32.9	32.9	NUM
ajis02-259	274	32	2.4	2.4	NUM
ajis02-259	274	33	2.6	2.6	NUM
ajis02-259	274	34	banton	banton	NOUN
ajis02-259	274	35	6.0	6.0	NUM
ajis02-259	274	36	13.3	13.3	NUM
ajis02-259	274	37	22.9	22.9	NUM
ajis02-259	274	38	42.2	42.2	NUM
ajis02-259	274	39	13.3	13.3	NUM
ajis02-259	274	40	0.0	0.0	NUM
ajis02-259	274	41	2.3	2.3	NUM
ajis02-259	274	42	dunton	dunton	PROPN
ajis02-259	274	43	0.0	0.0	NUM
ajis02-259	274	44	2.4	2.4	NUM
ajis02-259	274	45	18.3	18.3	NUM
ajis02-259	274	46	46.2	46.2	NUM
ajis02-259	274	47	30.5	30.5	NUM
ajis02-259	274	48	2.4	2.4	NUM
ajis02-259	274	49	0.0	0.0	NUM
ajis02-259	274	50	brinton	brinton	NOUN
ajis02-259	274	51	0.0	0.0	NUM
ajis02-259	274	52	3.7	3.7	NUM
ajis02-259	274	53	17.1	17.1	NUM
ajis02-259	274	54	32.9	32.9	NUM
ajis02-259	274	55	43.9	43.9	NUM
ajis02-259	274	56	2.4	2.4	NUM
ajis02-259	274	57	0.0	0.0	NUM
ajis02-259	274	58	posham	posham	NOUN
ajis02-259	274	59	0.0	0.0	NUM
ajis02-259	274	60	16.9	16.9	NUM
ajis02-259	274	61	7.2	7.2	NUM
ajis02-259	274	62	48.2	48.2	NUM
ajis02-259	274	63	24.1	24.1	NUM
ajis02-259	274	64	3.6	3.6	NUM
ajis02-259	274	65	0.0	0.0	NUM
ajis02-259	274	66	wrenton	wrenton	NOUN
ajis02-259	274	67	0.0	0.0	NUM
ajis02-259	274	68	12.0	12.0	NUM
ajis02-259	274	69	21.7	21.7	NUM
ajis02-259	274	70	31.3	31.3	NUM
ajis02-259	274	71	31.3	31.3	NUM
ajis02-259	274	72	0.0	0.0	NUM
ajis02-259	274	73	3.7	3.7	NUM
ajis02-259	274	74	total	total	NOUN
ajis02-259	274	75	1.2	1.2	NUM
ajis02-259	274	76	9.5	9.5	NUM
ajis02-259	274	77	16.8	16.8	NUM
ajis02-259	274	78	40.0	40.0	NUM
ajis02-259	274	79	29.3	29.3	NUM
ajis02-259	274	80	1.8	1.8	NUM
ajis02-259	274	81	1.4	1.4	NUM
ajis02-259	274	82	given	give	VERB
ajis02-259	274	83	the	the	DET
ajis02-259	274	84	analysis	analysis	NOUN
ajis02-259	274	85	of	of	ADP
ajis02-259	274	86	the	the	DET
ajis02-259	274	87	three	three	NUM
ajis02-259	274	88	preceding	precede	VERB
ajis02-259	274	89	variables	variable	NOUN
ajis02-259	274	90	,	,	PUNCT
ajis02-259	274	91	it	it	PRON
ajis02-259	274	92	is	be	AUX
ajis02-259	274	93	not	not	PART
ajis02-259	274	94	surprising	surprising	ADJ
ajis02-259	274	95	that	that	SCONJ
ajis02-259	274	96	there	there	PRON
ajis02-259	274	97	were	be	VERB
ajis02-259	274	98	substantial	substantial	ADJ
ajis02-259	274	99	differences	difference	NOUN
ajis02-259	274	100	in	in	ADP
ajis02-259	274	101	users	user	NOUN
ajis02-259	274	102	'	'	PART
ajis02-259	274	103	overall	overall	ADJ
ajis02-259	274	104	opinion	opinion	NOUN
ajis02-259	274	105	of	of	ADP
ajis02-259	274	106	their	their	PRON
ajis02-259	274	107	organisation	organisation	NOUN
ajis02-259	274	108	's	's	PART
ajis02-259	274	109	ict	ict	PROPN
ajis02-259	274	110	department	department	PROPN
ajis02-259	274	111	and	and	CCONJ
ajis02-259	274	112	its	its	PRON
ajis02-259	274	113	ability	ability	NOUN
ajis02-259	274	114	to	to	PART
ajis02-259	274	115	deliver	deliver	VERB
ajis02-259	274	116	services	service	NOUN
ajis02-259	274	117	to	to	PART
ajis02-259	274	118	meet	meet	VERB
ajis02-259	274	119	users	user	NOUN
ajis02-259	274	120	'	'	PART
ajis02-259	274	121	expectations	expectation	NOUN
ajis02-259	274	122	.	.	PUNCT
ajis02-259	275	1	reported	report	VERB
ajis02-259	275	2	satisfaction	satisfaction	NOUN
ajis02-259	275	3	(	(	PUNCT
ajis02-259	275	4	i.e.	i.e.	X
ajis02-259	275	5	the	the	DET
ajis02-259	275	6	percentage	percentage	NOUN
ajis02-259	275	7	recording	recording	NOUN
ajis02-259	275	8	a	a	DET
ajis02-259	275	9	score	score	NOUN
ajis02-259	275	10	of	of	ADP
ajis02-259	275	11	5	5	NUM
ajis02-259	275	12	or	or	CCONJ
ajis02-259	275	13	6	6	NUM
ajis02-259	275	14	)	)	PUNCT
ajis02-259	275	15	was	be	AUX
ajis02-259	275	16	highest	high	ADJ
ajis02-259	275	17	for	for	ADP
ajis02-259	275	18	brinton	brinton	NOUN
ajis02-259	275	19	(	(	PUNCT
ajis02-259	275	20	46.3	46.3	NUM
ajis02-259	275	21	%	%	NOUN
ajis02-259	275	22	)	)	PUNCT
ajis02-259	275	23	followed	follow	VERB
ajis02-259	275	24	by	by	ADP
ajis02-259	275	25	eston	eston	PROPN
ajis02-259	275	26	(	(	PUNCT
ajis02-259	275	27	35.3	35.3	NUM
ajis02-259	275	28	%	%	NOUN
ajis02-259	275	29	)	)	PUNCT
ajis02-259	275	30	with	with	ADP
ajis02-259	275	31	banton	banton	PROPN
ajis02-259	275	32	(	(	PUNCT
ajis02-259	275	33	13.3	13.3	NUM
ajis02-259	275	34	%	%	NOUN
ajis02-259	275	35	)	)	PUNCT
ajis02-259	275	36	recording	record	VERB
ajis02-259	275	37	the	the	DET
ajis02-259	275	38	lowest	low	ADJ
ajis02-259	275	39	level	level	NOUN
ajis02-259	275	40	of	of	ADP
ajis02-259	275	41	overall	overall	ADJ
ajis02-259	275	42	satisfaction	satisfaction	NOUN
ajis02-259	275	43	by	by	ADP
ajis02-259	275	44	a	a	DET
ajis02-259	275	45	substantial	substantial	ADJ
ajis02-259	275	46	degree	degree	NOUN
ajis02-259	275	47	.	.	PUNCT
ajis02-259	276	1	an	an	DET
ajis02-259	276	2	analysis	analysis	NOUN
ajis02-259	276	3	of	of	ADP
ajis02-259	276	4	attitudes	attitude	NOUN
ajis02-259	276	5	and	and	CCONJ
ajis02-259	276	6	the	the	DET
ajis02-259	276	7	production	production	NOUN
ajis02-259	276	8	of	of	ADP
ajis02-259	276	9	perceptual	perceptual	ADJ
ajis02-259	276	10	maps	map	NOUN
ajis02-259	276	11	the	the	DET
ajis02-259	276	12	questionnaire	questionnaire	NOUN
ajis02-259	276	13	gave	give	VERB
ajis02-259	276	14	respondents	respondent	NOUN
ajis02-259	276	15	an	an	DET
ajis02-259	276	16	opportunity	opportunity	NOUN
ajis02-259	276	17	to	to	PART
ajis02-259	276	18	give	give	VERB
ajis02-259	276	19	their	their	PRON
ajis02-259	276	20	views	view	NOUN
ajis02-259	276	21	on	on	ADP
ajis02-259	276	22	how	how	SCONJ
ajis02-259	276	23	they	they	PRON
ajis02-259	276	24	thought	think	VERB
ajis02-259	276	25	the	the	DET
ajis02-259	276	26	effectiveness	effectiveness	NOUN
ajis02-259	276	27	of	of	ADP
ajis02-259	276	28	their	their	PRON
ajis02-259	276	29	organisation	organisation	NOUN
ajis02-259	276	30	's	's	PART
ajis02-259	276	31	is	be	AUX
ajis02-259	276	32	/	/	SYM
ajis02-259	276	33	t	t	NOUN
ajis02-259	276	34	service	service	NOUN
ajis02-259	276	35	could	could	AUX
ajis02-259	276	36	be	be	AUX
ajis02-259	276	37	improved	improve	VERB
ajis02-259	276	38	.	.	PUNCT
ajis02-259	277	1	what	what	PRON
ajis02-259	277	2	follows	follow	VERB
ajis02-259	277	3	is	be	AUX
ajis02-259	277	4	a	a	DET
ajis02-259	277	5	distillation	distillation	NOUN
ajis02-259	277	6	of	of	ADP
ajis02-259	277	7	their	their	PRON
ajis02-259	277	8	responses	response	NOUN
ajis02-259	277	9	.	.	PUNCT
ajis02-259	278	1	the	the	DET
ajis02-259	278	2	first	first	ADJ
ajis02-259	278	3	phase	phase	NOUN
ajis02-259	278	4	of	of	ADP
ajis02-259	278	5	the	the	DET
ajis02-259	278	6	exercise	exercise	NOUN
ajis02-259	278	7	comprised	comprise	VERB
ajis02-259	278	8	a	a	DET
ajis02-259	278	9	content	content	NOUN
ajis02-259	278	10	analysis	analysis	NOUN
ajis02-259	278	11	of	of	ADP
ajis02-259	278	12	the	the	DET
ajis02-259	278	13	issues	issue	NOUN
ajis02-259	278	14	that	that	PRON
ajis02-259	278	15	respondents	respondent	NOUN
ajis02-259	278	16	raised	raise	VERB
ajis02-259	278	17	:	:	PUNCT
ajis02-259	278	18	in	in	ADP
ajis02-259	278	19	all	all	DET
ajis02-259	278	20	seventeen	seventeen	NUM
ajis02-259	278	21	themes	theme	NOUN
ajis02-259	278	22	were	be	AUX
ajis02-259	278	23	identified	identify	VERB
ajis02-259	278	24	(	(	PUNCT
ajis02-259	278	25	see	see	VERB
ajis02-259	278	26	table	table	NOUN
ajis02-259	278	27	12	12	NUM
ajis02-259	278	28	)	)	PUNCT
ajis02-259	278	29	.	.	PUNCT
ajis02-259	279	1	table	table	NOUN
ajis02-259	279	2	12	12	NUM
ajis02-259	279	3	:	:	PUNCT
ajis02-259	280	1	issues	issue	NOUN
ajis02-259	280	2	identified	identify	VERB
ajis02-259	280	3	from	from	ADP
ajis02-259	280	4	the	the	DET
ajis02-259	280	5	content	content	NOUN
ajis02-259	280	6	analysis	analysis	NOUN
ajis02-259	280	7	of	of	ADP
ajis02-259	280	8	the	the	DET
ajis02-259	280	9	open	open	ADJ
ajis02-259	280	10	ended	end	VERB
ajis02-259	280	11	question	question	NOUN
ajis02-259	280	12	number	number	NOUN
ajis02-259	280	13	1	1	NUM
ajis02-259	280	14	2	2	NUM
ajis02-259	280	15	3	3	NUM
ajis02-259	280	16	4	4	NUM
ajis02-259	280	17	5	5	NUM
ajis02-259	280	18	6	6	NUM
ajis02-259	280	19	7	7	NUM
ajis02-259	280	20	8	8	NUM
ajis02-259	280	21	9	9	NUM
ajis02-259	280	22	10	10	NUM
ajis02-259	280	23	11	11	NUM
ajis02-259	280	24	12	12	NUM
ajis02-259	280	25	13	13	NUM
ajis02-259	280	26	14	14	NUM
ajis02-259	280	27	15	15	NUM
ajis02-259	280	28	16	16	NUM
ajis02-259	280	29	17	17	NUM
ajis02-259	280	30	name	name	NOUN
ajis02-259	280	31	bserv	bserv	NOUN
ajis02-259	280	32	data	data	PROPN
ajis02-259	280	33	decent	decent	ADJ
ajis02-259	280	34	dskill	dskill	PROPN
ajis02-259	280	35	ecom	ecom	PROPN
ajis02-259	280	36	hwork	hwork	PROPN
ajis02-259	280	37	liaise	liaise	PROPN
ajis02-259	280	38	mgt	mgt	NOUN
ajis02-259	280	39	olds	old	NOUN
ajis02-259	280	40	plan	plan	VERB
ajis02-259	280	41	prod	prod	NOUN
ajis02-259	280	42	resc	resc	PROPN
ajis02-259	280	43	sta	sta	PROPN
ajis02-259	280	44	suppt	suppt	VERB
ajis02-259	280	45	trn	trn	NUM
ajis02-259	280	46	uneeds	uneed	NOUN
ajis02-259	280	47	user	user	NOUN
ajis02-259	280	48	description	description	NOUN
ajis02-259	280	49	problems	problem	NOUN
ajis02-259	280	50	with	with	ADP
ajis02-259	280	51	the	the	DET
ajis02-259	280	52	quality	quality	NOUN
ajis02-259	280	53	/	/	SYM
ajis02-259	280	54	level	level	NOUN
ajis02-259	280	55	of	of	ADP
ajis02-259	280	56	service	service	NOUN
ajis02-259	280	57	from	from	ADP
ajis02-259	280	58	ict	ict	PROPN
ajis02-259	280	59	dept	dept	PROPN
ajis02-259	280	60	data	data	PROPN
ajis02-259	280	61	management	management	NOUN
ajis02-259	280	62	problems	problem	NOUN
ajis02-259	280	63	need	need	VERB
ajis02-259	280	64	for	for	SCONJ
ajis02-259	280	65	more	more	ADJ
ajis02-259	280	66	decentralisation	decentralisation	NOUN
ajis02-259	280	67	ict	ict	NOUN
ajis02-259	280	68	dept	dept	NOUN
ajis02-259	280	69	does	do	AUX
ajis02-259	280	70	not	not	PART
ajis02-259	280	71	have	have	VERB
ajis02-259	280	72	the	the	DET
ajis02-259	280	73	skills	skill	NOUN
ajis02-259	280	74	needed	need	VERB
ajis02-259	280	75	e	e	NOUN
ajis02-259	280	76	-	-	NOUN
ajis02-259	280	77	mail	mail	NOUN
ajis02-259	280	78	and	and	CCONJ
ajis02-259	280	79	internal	internal	ADJ
ajis02-259	280	80	communications	communication	NOUN
ajis02-259	280	81	need	need	VERB
ajis02-259	280	82	for	for	ADP
ajis02-259	280	83	better	well	ADJ
ajis02-259	280	84	access	access	NOUN
ajis02-259	280	85	to	to	ADP
ajis02-259	280	86	systems	system	NOUN
ajis02-259	280	87	need	need	VERB
ajis02-259	280	88	for	for	ADP
ajis02-259	280	89	better	well	ADJ
ajis02-259	280	90	user	user	NOUN
ajis02-259	280	91	/	/	SYM
ajis02-259	280	92	ict	ict	PROPN
ajis02-259	280	93	dept	dept	NOUN
ajis02-259	280	94	liaison	liaison	NOUN
ajis02-259	280	95	problems	problem	NOUN
ajis02-259	280	96	with	with	ADP
ajis02-259	280	97	management	management	NOUN
ajis02-259	280	98	of	of	ADP
ajis02-259	280	99	ict	ict	PROPN
ajis02-259	280	100	problems	problem	NOUN
ajis02-259	280	101	with	with	ADP
ajis02-259	280	102	old	old	ADJ
ajis02-259	280	103	systems	system	NOUN
ajis02-259	280	104	concerns	concern	NOUN
ajis02-259	280	105	about	about	ADP
ajis02-259	280	106	ict	ict	NOUN
ajis02-259	280	107	planning	planning	NOUN
ajis02-259	280	108	and	and	CCONJ
ajis02-259	280	109	strategy	strategy	NOUN
ajis02-259	280	110	productivity	productivity	NOUN
ajis02-259	280	111	concerns	concern	VERB
ajis02-259	280	112	problems	problem	NOUN
ajis02-259	280	113	with	with	ADP
ajis02-259	280	114	resourcing	resourcing	NOUN
ajis02-259	280	115	need	need	VERB
ajis02-259	280	116	to	to	PART
ajis02-259	280	117	standardise	standardise	VERB
ajis02-259	280	118	on	on	ADP
ajis02-259	280	119	soft	soft	ADJ
ajis02-259	280	120	/	/	SYM
ajis02-259	280	121	hardware	hardware	NOUN
ajis02-259	280	122	problems	problem	NOUN
ajis02-259	280	123	with	with	ADP
ajis02-259	280	124	support	support	NOUN
ajis02-259	280	125	from	from	ADP
ajis02-259	280	126	ict	ict	PROPN
ajis02-259	280	127	dept	dept	NOUN
ajis02-259	280	128	need	need	NOUN
ajis02-259	280	129	for	for	ADP
ajis02-259	280	130	better	well	ADJ
ajis02-259	280	131	training	training	NOUN
ajis02-259	280	132	ict	ict	PROPN
ajis02-259	280	133	dept	dept	NOUN
ajis02-259	280	134	does	do	AUX
ajis02-259	280	135	not	not	PART
ajis02-259	280	136	understand	understand	VERB
ajis02-259	280	137	user	user	NOUN
ajis02-259	280	138	needs	need	VERB
ajis02-259	280	139	low	low	ADJ
ajis02-259	280	140	user	user	NOUN
ajis02-259	280	141	knowledge	knowledge	NOUN
ajis02-259	280	142	/	/	SYM
ajis02-259	280	143	skill	skill	NOUN
ajis02-259	280	144	the	the	DET
ajis02-259	280	145	second	second	ADJ
ajis02-259	280	146	stage	stage	NOUN
ajis02-259	280	147	of	of	ADP
ajis02-259	280	148	the	the	DET
ajis02-259	280	149	exercise	exercise	NOUN
ajis02-259	280	150	was	be	AUX
ajis02-259	280	151	to	to	PART
ajis02-259	280	152	construct	construct	VERB
ajis02-259	280	153	a	a	DET
ajis02-259	280	154	2	2	NUM
ajis02-259	280	155	-	-	PUNCT
ajis02-259	280	156	way	way	NOUN
ajis02-259	280	157	contingency	contingency	NOUN
ajis02-259	280	158	table	table	NOUN
ajis02-259	280	159	(	(	PUNCT
ajis02-259	280	160	table	table	NOUN
ajis02-259	280	161	13	13	NUM
ajis02-259	280	162	)	)	PUNCT
ajis02-259	280	163	which	which	PRON
ajis02-259	280	164	counted	count	VERB
ajis02-259	280	165	the	the	DET
ajis02-259	280	166	number	number	NOUN
ajis02-259	280	167	of	of	ADP
ajis02-259	280	168	times	time	NOUN
ajis02-259	280	169	the	the	DET
ajis02-259	280	170	above	above	ADV
ajis02-259	280	171	seventeen	seventeen	NUM
ajis02-259	280	172	issues	issue	NOUN
ajis02-259	280	173	were	be	AUX
ajis02-259	280	174	cited	cite	VERB
ajis02-259	280	175	in	in	ADP
ajis02-259	280	176	each	each	DET
ajis02-259	280	177	local	local	ADJ
ajis02-259	280	178	authority	authority	NOUN
ajis02-259	280	179	.	.	PUNCT
ajis02-259	281	1	the	the	DET
ajis02-259	281	2	third	third	ADJ
ajis02-259	281	3	stage	stage	NOUN
ajis02-259	281	4	of	of	ADP
ajis02-259	281	5	the	the	DET
ajis02-259	281	6	process	process	NOUN
ajis02-259	281	7	used	use	VERB
ajis02-259	281	8	correspondence	correspondence	NOUN
ajis02-259	281	9	analysis	analysis	NOUN
ajis02-259	281	10	(	(	PUNCT
ajis02-259	281	11	see	see	VERB
ajis02-259	281	12	greenacre	greenacre	NOUN
ajis02-259	281	13	,	,	PUNCT
ajis02-259	281	14	1994	1994	NUM
ajis02-259	281	15	for	for	ADP
ajis02-259	281	16	a	a	DET
ajis02-259	281	17	full	full	ADJ
ajis02-259	281	18	discussion	discussion	NOUN
ajis02-259	281	19	of	of	ADP
ajis02-259	281	20	this	this	DET
ajis02-259	281	21	technique	technique	NOUN
ajis02-259	281	22	and	and	CCONJ
ajis02-259	281	23	remenyi	remenyi	NOUN
ajis02-259	281	24	and	and	CCONJ
ajis02-259	281	25	money	money	NOUN
ajis02-259	281	26	1993	1993	NUM
ajis02-259	281	27	and	and	CCONJ
ajis02-259	281	28	1994	1994	NUM
ajis02-259	281	29	for	for	ADP
ajis02-259	281	30	its	its	PRON
ajis02-259	281	31	application	application	NOUN
ajis02-259	281	32	in	in	ADP
ajis02-259	281	33	is	be	AUX
ajis02-259	281	34	/	/	SYM
ajis02-259	281	35	t	t	NOUN
ajis02-259	281	36	strategy	strategy	NOUN
ajis02-259	281	37	evaluation	evaluation	NOUN
ajis02-259	281	38	)	)	PUNCT
ajis02-259	281	39	to	to	PART
ajis02-259	281	40	explore	explore	VERB
ajis02-259	281	41	two	two	NUM
ajis02-259	281	42	themes	theme	NOUN
ajis02-259	281	43	:	:	PUNCT
ajis02-259	281	44	•	•	NUM
ajis02-259	281	45	first	first	ADV
ajis02-259	281	46	,	,	PUNCT
ajis02-259	281	47	to	to	PART
ajis02-259	281	48	identify	identify	VERB
ajis02-259	281	49	which	which	PRON
ajis02-259	281	50	local	local	ADJ
ajis02-259	281	51	authorities	authority	NOUN
ajis02-259	281	52	were	be	AUX
ajis02-259	281	53	alike	alike	ADV
ajis02-259	281	54	in	in	ADP
ajis02-259	281	55	terms	term	NOUN
ajis02-259	281	56	of	of	ADP
ajis02-259	281	57	the	the	DET
ajis02-259	281	58	issues	issue	NOUN
ajis02-259	281	59	raised	raise	VERB
ajis02-259	281	60	;	;	PUNCT
ajis02-259	281	61	and	and	CCONJ
ajis02-259	281	62	,	,	PUNCT
ajis02-259	281	63	•	•	ADV
ajis02-259	281	64	second	second	ADJ
ajis02-259	281	65	,	,	PUNCT
ajis02-259	281	66	to	to	PART
ajis02-259	281	67	analyse	analyse	VERB
ajis02-259	281	68	the	the	DET
ajis02-259	281	69	joint	joint	ADJ
ajis02-259	281	70	relationship	relationship	NOUN
ajis02-259	281	71	between	between	ADP
ajis02-259	281	72	local	local	ADJ
ajis02-259	281	73	authority	authority	NOUN
ajis02-259	281	74	and	and	CCONJ
ajis02-259	281	75	the	the	DET
ajis02-259	281	76	issues	issue	NOUN
ajis02-259	281	77	raised	raise	VERB
ajis02-259	281	78	to	to	PART
ajis02-259	281	79	identify	identify	VERB
ajis02-259	281	80	if	if	SCONJ
ajis02-259	281	81	certain	certain	ADJ
ajis02-259	281	82	issues	issue	NOUN
ajis02-259	281	83	tended	tend	VERB
ajis02-259	281	84	to	to	PART
ajis02-259	281	85	cluster	cluster	VERB
ajis02-259	281	86	around	around	ADP
ajis02-259	281	87	certain	certain	ADJ
ajis02-259	281	88	local	local	ADJ
ajis02-259	281	89	authorities	authority	NOUN
ajis02-259	281	90	.	.	PUNCT
ajis02-259	282	1	85	85	NUM
ajis02-259	282	2	ajis	ajis	NOUN
ajis02-259	282	3	vol	vol	NOUN
ajis02-259	282	4	.	.	PROPN
ajis02-259	282	5	8	8	NUM
ajis02-259	283	1	no	no	NOUN
ajis02-259	283	2	.	.	NOUN
ajis02-259	283	3	1	1	NUM
ajis02-259	283	4	september	september	PROPN
ajis02-259	283	5	2000	2000	NUM
ajis02-259	283	6	table	table	NOUN
ajis02-259	283	7	13	13	NUM
ajis02-259	283	8	:	:	PUNCT
ajis02-259	283	9	contingency	contingency	NOUN
ajis02-259	283	10	table	table	NOUN
ajis02-259	283	11	of	of	ADP
ajis02-259	283	12	responses	response	NOUN
ajis02-259	283	13	by	by	ADP
ajis02-259	283	14	the	the	DET
ajis02-259	283	15	six	six	NUM
ajis02-259	283	16	local	local	ADJ
ajis02-259	283	17	authorities	authority	NOUN
ajis02-259	283	18	name	name	VERB
ajis02-259	283	19	bserv	bserv	PROPN
ajis02-259	283	20	data	data	PROPN
ajis02-259	283	21	decent	decent	ADJ
ajis02-259	283	22	dskill	dskill	PROPN
ajis02-259	283	23	ecom	ecom	PROPN
ajis02-259	283	24	hwork	hwork	PROPN
ajis02-259	283	25	liaise	liaise	PROPN
ajis02-259	283	26	mgt	mgt	NOUN
ajis02-259	283	27	olds	old	NOUN
ajis02-259	283	28	plan	plan	VERB
ajis02-259	283	29	prod	prod	NOUN
ajis02-259	283	30	resc	resc	PROPN
ajis02-259	283	31	sta	sta	PROPN
ajis02-259	283	32	suppt	suppt	VERB
ajis02-259	283	33	trn	trn	NUM
ajis02-259	283	34	uneeds	uneed	NOUN
ajis02-259	283	35	user	user	PROPN
ajis02-259	283	36	sum	sum	PROPN
ajis02-259	283	37	brinton	brinton	PROPN
ajis02-259	283	38	3	3	NUM
ajis02-259	283	39	0	0	SYM
ajis02-259	283	40	0	0	NUM
ajis02-259	283	41	1	1	NUM
ajis02-259	283	42	1	1	NUM
ajis02-259	283	43	0	0	NUM
ajis02-259	283	44	2	2	NUM
ajis02-259	283	45	2	2	NUM
ajis02-259	283	46	0	0	NUM
ajis02-259	283	47	3	3	NUM
ajis02-259	283	48	2	2	NUM
ajis02-259	283	49	0	0	NUM
ajis02-259	283	50	1	1	NUM
ajis02-259	283	51	2	2	NUM
ajis02-259	283	52	5	5	NUM
ajis02-259	283	53	3	3	NUM
ajis02-259	283	54	3	3	NUM
ajis02-259	283	55	28	28	NUM
ajis02-259	283	56	dunton	dunton	PROPN
ajis02-259	283	57	0	0	NUM
ajis02-259	283	58	0	0	NUM
ajis02-259	283	59	0	0	NUM
ajis02-259	283	60	2	2	NUM
ajis02-259	283	61	2	2	NUM
ajis02-259	283	62	0	0	NUM
ajis02-259	283	63	0	0	NUM
ajis02-259	283	64	1	1	NUM
ajis02-259	283	65	3	3	NUM
ajis02-259	283	66	1	1	NUM
ajis02-259	283	67	0	0	NUM
ajis02-259	283	68	0	0	NUM
ajis02-259	283	69	0	0	NUM
ajis02-259	283	70	3	3	NUM
ajis02-259	283	71	1	1	NUM
ajis02-259	283	72	1	1	NUM
ajis02-259	283	73	2	2	NUM
ajis02-259	283	74	16	16	NUM
ajis02-259	283	75	posham	posham	NOUN
ajis02-259	283	76	0	0	NUM
ajis02-259	283	77	4	4	NUM
ajis02-259	283	78	0	0	NUM
ajis02-259	283	79	0	0	NUM
ajis02-259	283	80	0	0	NUM
ajis02-259	283	81	3	3	NUM
ajis02-259	283	82	0	0	NUM
ajis02-259	283	83	2	2	NUM
ajis02-259	283	84	0	0	NUM
ajis02-259	283	85	2	2	NUM
ajis02-259	283	86	0	0	NUM
ajis02-259	283	87	0	0	NUM
ajis02-259	283	88	1	1	NUM
ajis02-259	283	89	2	2	NUM
ajis02-259	283	90	0	0	NUM
ajis02-259	283	91	1	1	NUM
ajis02-259	283	92	1	1	NUM
ajis02-259	283	93	16	16	NUM
ajis02-259	283	94	banton	banton	NOUN
ajis02-259	283	95	7	7	NUM
ajis02-259	283	96	2	2	NUM
ajis02-259	283	97	0	0	NUM
ajis02-259	283	98	8	8	NUM
ajis02-259	283	99	8	8	NUM
ajis02-259	283	100	2	2	NUM
ajis02-259	283	101	5	5	NUM
ajis02-259	283	102	13	13	NUM
ajis02-259	283	103	6	6	NUM
ajis02-259	283	104	6	6	NUM
ajis02-259	283	105	3	3	NUM
ajis02-259	283	106	7	7	NUM
ajis02-259	283	107	7	7	NUM
ajis02-259	283	108	8	8	NUM
ajis02-259	283	109	3	3	NUM
ajis02-259	283	110	3	3	NUM
ajis02-259	283	111	4	4	NUM
ajis02-259	283	112	92	92	NUM
ajis02-259	283	113	wrenton	wrenton	NOUN
ajis02-259	283	114	5	5	NUM
ajis02-259	283	115	1	1	NUM
ajis02-259	283	116	2	2	NUM
ajis02-259	283	117	3	3	NUM
ajis02-259	283	118	4	4	NUM
ajis02-259	283	119	2	2	NUM
ajis02-259	283	120	5	5	NUM
ajis02-259	283	121	10	10	NUM
ajis02-259	283	122	5	5	NUM
ajis02-259	283	123	6	6	NUM
ajis02-259	283	124	5	5	NUM
ajis02-259	283	125	2	2	NUM
ajis02-259	283	126	3	3	NUM
ajis02-259	283	127	2	2	NUM
ajis02-259	283	128	4	4	NUM
ajis02-259	283	129	3	3	NUM
ajis02-259	283	130	0	0	NUM
ajis02-259	283	131	62	62	NUM
ajis02-259	283	132	eston	eston	NOUN
ajis02-259	283	133	6	6	NUM
ajis02-259	283	134	6	6	NUM
ajis02-259	283	135	5	5	NUM
ajis02-259	283	136	11	11	NUM
ajis02-259	283	137	1	1	NUM
ajis02-259	283	138	1	1	NUM
ajis02-259	283	139	4	4	NUM
ajis02-259	283	140	14	14	NUM
ajis02-259	283	141	3	3	NUM
ajis02-259	283	142	9	9	NUM
ajis02-259	283	143	4	4	NUM
ajis02-259	283	144	15	15	NUM
ajis02-259	283	145	4	4	NUM
ajis02-259	283	146	8	8	NUM
ajis02-259	283	147	8	8	NUM
ajis02-259	283	148	3	3	NUM
ajis02-259	283	149	5	5	NUM
ajis02-259	283	150	107	107	NUM
ajis02-259	283	151	total	total	NOUN
ajis02-259	283	152	21	21	NUM
ajis02-259	283	153	13	13	NUM
ajis02-259	283	154	7	7	NUM
ajis02-259	283	155	25	25	NUM
ajis02-259	283	156	16	16	NUM
ajis02-259	283	157	8	8	NUM
ajis02-259	283	158	16	16	NUM
ajis02-259	283	159	42	42	NUM
ajis02-259	283	160	17	17	NUM
ajis02-259	283	161	27	27	NUM
ajis02-259	283	162	14	14	NUM
ajis02-259	283	163	24	24	NUM
ajis02-259	283	164	16	16	NUM
ajis02-259	283	165	25	25	NUM
ajis02-259	283	166	14	14	NUM
ajis02-259	283	167	14	14	NUM
ajis02-259	283	168	15	15	NUM
ajis02-259	283	169	321	321	NUM
ajis02-259	283	170	while	while	SCONJ
ajis02-259	283	171	a	a	DET
ajis02-259	283	172	technical	technical	ADJ
ajis02-259	283	173	discussion	discussion	NOUN
ajis02-259	283	174	of	of	ADP
ajis02-259	283	175	correspondence	correspondence	NOUN
ajis02-259	283	176	analysis	analysis	NOUN
ajis02-259	283	177	is	be	AUX
ajis02-259	283	178	beyond	beyond	ADP
ajis02-259	283	179	the	the	DET
ajis02-259	283	180	scope	scope	NOUN
ajis02-259	283	181	of	of	ADP
ajis02-259	283	182	this	this	DET
ajis02-259	283	183	paper	paper	NOUN
ajis02-259	283	184	,	,	PUNCT
ajis02-259	283	185	the	the	DET
ajis02-259	283	186	graphical	graphical	ADJ
ajis02-259	283	187	output	output	NOUN
ajis02-259	283	188	in	in	ADP
ajis02-259	283	189	figure	figure	NOUN
ajis02-259	283	190	3	3	NUM
ajis02-259	283	191	was	be	AUX
ajis02-259	283	192	generated	generate	VERB
ajis02-259	283	193	to	to	PART
ajis02-259	283	194	explore	explore	VERB
ajis02-259	283	195	the	the	DET
ajis02-259	283	196	topics	topic	NOUN
ajis02-259	283	197	listed	list	VERB
ajis02-259	283	198	in	in	ADP
ajis02-259	283	199	table	table	NOUN
ajis02-259	283	200	12	12	NUM
ajis02-259	283	201	.	.	PUNCT
ajis02-259	284	1	the	the	DET
ajis02-259	284	2	points	point	NOUN
ajis02-259	284	3	numbered	number	VERB
ajis02-259	284	4	1	1	NUM
ajis02-259	284	5	-	-	SYM
ajis02-259	284	6	17	17	NUM
ajis02-259	284	7	in	in	ADP
ajis02-259	284	8	figure	figure	NOUN
ajis02-259	284	9	3	3	NUM
ajis02-259	284	10	relate	relate	VERB
ajis02-259	284	11	to	to	ADP
ajis02-259	284	12	the	the	DET
ajis02-259	284	13	issues	issue	NOUN
ajis02-259	284	14	listed	list	VERB
ajis02-259	284	15	in	in	ADP
ajis02-259	284	16	table	table	NOUN
ajis02-259	284	17	12	12	NUM
ajis02-259	284	18	and	and	CCONJ
ajis02-259	284	19	the	the	DET
ajis02-259	284	20	triangles	triangle	NOUN
ajis02-259	284	21	represent	represent	VERB
ajis02-259	284	22	the	the	DET
ajis02-259	284	23	locations	location	NOUN
ajis02-259	284	24	of	of	ADP
ajis02-259	284	25	the	the	DET
ajis02-259	284	26	six	six	NUM
ajis02-259	284	27	local	local	ADJ
ajis02-259	284	28	authorities	authority	NOUN
ajis02-259	284	29	whose	whose	DET
ajis02-259	284	30	codes	code	NOUN
ajis02-259	284	31	are	be	AUX
ajis02-259	284	32	shown	show	VERB
ajis02-259	284	33	in	in	ADP
ajis02-259	284	34	the	the	DET
ajis02-259	284	35	table	table	NOUN
ajis02-259	285	1	14	14	NUM
ajis02-259	285	2	.	.	PUNCT
ajis02-259	285	3	table	table	NOUN
ajis02-259	285	4	14	14	NUM
ajis02-259	285	5	:	:	PUNCT
ajis02-259	285	6	local	local	ADJ
ajis02-259	285	7	authority	authority	NOUN
ajis02-259	285	8	codes	code	NOUN
ajis02-259	285	9	used	use	VERB
ajis02-259	285	10	in	in	ADP
ajis02-259	285	11	figure	figure	NOUN
ajis02-259	285	12	8.1	8.1	NUM
ajis02-259	285	13	local	local	PROPN
ajis02-259	285	14	authority	authority	PROPN
ajis02-259	285	15	banton	banton	PROPN
ajis02-259	285	16	brinton	brinton	PROPN
ajis02-259	285	17	dunton	dunton	PROPN
ajis02-259	285	18	eston	eston	PROPN
ajis02-259	285	19	posham	posham	PROPN
ajis02-259	285	20	wrenton	wrenton	PROPN
ajis02-259	285	21	code	code	PROPN
ajis02-259	286	1	ba	ba	PROPN
ajis02-259	286	2	br	br	PROPN
ajis02-259	286	3	du	du	PROPN
ajis02-259	286	4	es	es	X
ajis02-259	286	5	po	po	PROPN
ajis02-259	286	6	wr	wr	NOUN
ajis02-259	286	7	the	the	DET
ajis02-259	286	8	graphical	graphical	ADJ
ajis02-259	286	9	output	output	NOUN
ajis02-259	286	10	of	of	ADP
ajis02-259	286	11	the	the	DET
ajis02-259	286	12	correspondence	correspondence	NOUN
ajis02-259	286	13	analysis	analysis	NOUN
ajis02-259	286	14	revealed	reveal	VERB
ajis02-259	286	15	that	that	SCONJ
ajis02-259	286	16	brinton	brinton	PROPN
ajis02-259	286	17	,	,	PUNCT
ajis02-259	286	18	dunton	dunton	PROPN
ajis02-259	286	19	,	,	PUNCT
ajis02-259	286	20	banton	banton	PROPN
ajis02-259	286	21	and	and	CCONJ
ajis02-259	286	22	wrenton	wrenton	PROPN
ajis02-259	286	23	tended	tend	VERB
ajis02-259	286	24	to	to	PART
ajis02-259	286	25	cluster	cluster	VERB
ajis02-259	286	26	together	together	ADV
ajis02-259	286	27	thus	thus	ADV
ajis02-259	286	28	displaying	display	VERB
ajis02-259	286	29	a	a	DET
ajis02-259	286	30	degree	degree	NOUN
ajis02-259	286	31	of	of	ADP
ajis02-259	286	32	similarity	similarity	NOUN
ajis02-259	286	33	with	with	ADP
ajis02-259	286	34	eston	eston	PROPN
ajis02-259	286	35	being	be	AUX
ajis02-259	286	36	a	a	DET
ajis02-259	286	37	slight	slight	ADJ
ajis02-259	286	38	outlier	outlier	NOUN
ajis02-259	286	39	to	to	ADP
ajis02-259	286	40	this	this	DET
ajis02-259	286	41	group	group	NOUN
ajis02-259	286	42	.	.	PUNCT
ajis02-259	287	1	posham	posham	NOUN
ajis02-259	287	2	(	(	PUNCT
ajis02-259	287	3	a	a	DET
ajis02-259	287	4	rural	rural	ADJ
ajis02-259	287	5	welsh	welsh	NOUN
ajis02-259	287	6	local	local	ADJ
ajis02-259	287	7	authority	authority	NOUN
ajis02-259	287	8	)	)	PUNCT
ajis02-259	287	9	,	,	PUNCT
ajis02-259	287	10	was	be	AUX
ajis02-259	287	11	significantly	significantly	ADV
ajis02-259	287	12	detached	detach	VERB
ajis02-259	287	13	from	from	ADP
ajis02-259	287	14	this	this	DET
ajis02-259	287	15	main	main	ADJ
ajis02-259	287	16	group	group	NOUN
ajis02-259	287	17	.	.	PUNCT
ajis02-259	288	1	the	the	DET
ajis02-259	288	2	advantage	advantage	NOUN
ajis02-259	288	3	of	of	ADP
ajis02-259	288	4	correspondence	correspondence	NOUN
ajis02-259	288	5	analysis	analysis	NOUN
ajis02-259	288	6	is	be	AUX
ajis02-259	288	7	that	that	SCONJ
ajis02-259	288	8	it	it	PRON
ajis02-259	288	9	allows	allow	VERB
ajis02-259	288	10	us	we	PRON
ajis02-259	288	11	to	to	PART
ajis02-259	288	12	explore	explore	VERB
ajis02-259	288	13	the	the	DET
ajis02-259	288	14	relationship	relationship	NOUN
ajis02-259	288	15	between	between	ADP
ajis02-259	288	16	the	the	DET
ajis02-259	288	17	rows	row	NOUN
ajis02-259	288	18	and	and	CCONJ
ajis02-259	288	19	columns	column	NOUN
ajis02-259	288	20	of	of	ADP
ajis02-259	288	21	a	a	DET
ajis02-259	288	22	contingency	contingency	NOUN
ajis02-259	288	23	table	table	NOUN
ajis02-259	288	24	simultaneously	simultaneously	ADV
ajis02-259	288	25	.	.	PUNCT
ajis02-259	289	1	our	our	PRON
ajis02-259	289	2	analysis	analysis	NOUN
ajis02-259	289	3	reveals	reveal	VERB
ajis02-259	289	4	,	,	PUNCT
ajis02-259	289	5	for	for	ADP
ajis02-259	289	6	example	example	NOUN
ajis02-259	289	7	,	,	PUNCT
ajis02-259	289	8	that	that	SCONJ
ajis02-259	289	9	:	:	PUNCT
ajis02-259	289	10	•	•	NOUN
ajis02-259	289	11	in	in	ADP
ajis02-259	289	12	posham	posham	NOUN
ajis02-259	289	13	,	,	PUNCT
ajis02-259	289	14	the	the	DET
ajis02-259	289	15	need	need	NOUN
ajis02-259	289	16	for	for	ADP
ajis02-259	289	17	better	well	ADJ
ajis02-259	289	18	home	home	NOUN
ajis02-259	289	19	-	-	PUNCT
ajis02-259	289	20	working	work	VERB
ajis02-259	289	21	facilities	facility	NOUN
ajis02-259	289	22	and	and	CCONJ
ajis02-259	289	23	data	datum	NOUN
ajis02-259	289	24	management	management	NOUN
ajis02-259	289	25	were	be	AUX
ajis02-259	289	26	viewed	view	VERB
ajis02-259	289	27	as	as	ADP
ajis02-259	289	28	being	be	AUX
ajis02-259	289	29	more	more	ADV
ajis02-259	289	30	problematic	problematic	ADJ
ajis02-259	289	31	than	than	ADP
ajis02-259	289	32	in	in	ADP
ajis02-259	289	33	other	other	ADJ
ajis02-259	289	34	local	local	ADJ
ajis02-259	289	35	authorities	authority	NOUN
ajis02-259	289	36	;	;	PUNCT
ajis02-259	289	37	•	•	X
ajis02-259	289	38	in	in	ADP
ajis02-259	289	39	eston	eston	PROPN
ajis02-259	289	40	,	,	PUNCT
ajis02-259	289	41	the	the	DET
ajis02-259	289	42	need	need	NOUN
ajis02-259	289	43	for	for	ADP
ajis02-259	289	44	more	more	ADJ
ajis02-259	289	45	decentralisation	decentralisation	NOUN
ajis02-259	289	46	,	,	PUNCT
ajis02-259	289	47	problems	problem	NOUN
ajis02-259	289	48	with	with	ADP
ajis02-259	289	49	resourcing	resourcing	NOUN
ajis02-259	289	50	,	,	PUNCT
ajis02-259	289	51	the	the	DET
ajis02-259	289	52	lack	lack	NOUN
ajis02-259	289	53	of	of	ADP
ajis02-259	289	54	ict	ict	NOUN
ajis02-259	289	55	skills	skill	NOUN
ajis02-259	289	56	,	,	PUNCT
ajis02-259	289	57	the	the	DET
ajis02-259	289	58	need	need	NOUN
ajis02-259	289	59	for	for	ADP
ajis02-259	289	60	better	well	ADJ
ajis02-259	289	61	training	training	NOUN
ajis02-259	289	62	and	and	CCONJ
ajis02-259	289	63	low	low	ADJ
ajis02-259	289	64	user	user	NOUN
ajis02-259	289	65	skills	skill	NOUN
ajis02-259	289	66	were	be	AUX
ajis02-259	289	67	seen	see	VERB
ajis02-259	289	68	as	as	ADP
ajis02-259	289	69	relatively	relatively	ADV
ajis02-259	289	70	problematic	problematic	ADJ
ajis02-259	289	71	86	86	NUM
ajis02-259	289	72	ajis	ajis	NOUN
ajis02-259	289	73	vol	vol	NOUN
ajis02-259	289	74	.	.	PROPN
ajis02-259	289	75	8	8	NUM
ajis02-259	290	1	no	no	NOUN
ajis02-259	290	2	.	.	NOUN
ajis02-259	290	3	1	1	NUM
ajis02-259	290	4	september	september	PROPN
ajis02-259	290	5	2000	2000	NUM
ajis02-259	290	6	figure	figure	NOUN
ajis02-259	290	7	3	3	NUM
ajis02-259	290	8	:	:	PUNCT
ajis02-259	290	9	perceptual	perceptual	ADJ
ajis02-259	290	10	map	map	NOUN
ajis02-259	290	11	:	:	PUNCT
ajis02-259	290	12	local	local	ADJ
ajis02-259	290	13	authorities	authority	NOUN
ajis02-259	290	14	and	and	CCONJ
ajis02-259	290	15	key	key	ADJ
ajis02-259	290	16	issues	issue	NOUN
ajis02-259	290	17	1.5	1.5	NUM
ajis02-259	290	18	1.0	1.0	NUM
ajis02-259	290	19	'	'	NUM
ajis02-259	290	20	.5	.5	NUM
ajis02-259	290	21	0.0	0.0	NUM
ajis02-259	290	22	-.5	-.5	NUM
ajis02-259	290	23	-1.0	-1.0	PROPN
ajis02-259	290	24	-1.5	-1.5	ADJ
ajis02-259	290	25	15,,•4	15,,•4	PROPN
ajis02-259	290	26	6	6	NUM
ajis02-259	290	27	194	194	NUM
ajis02-259	290	28	17	17	NUM
ajis02-259	290	29	issue	issue	NOUN
ajis02-259	290	30	raised	raise	VERB
ajis02-259	290	31	local	local	ADJ
ajis02-259	290	32	authority	authority	NOUN
ajis02-259	290	33	-1.0	-1.0	PROPN
ajis02-259	290	34	-.5	-.5	PROPN
ajis02-259	290	35	0.0	0.0	NUM
ajis02-259	290	36	.5	.5	NUM
ajis02-259	290	37	1.0	1.0	NUM
ajis02-259	290	38	1.5	1.5	NUM
ajis02-259	290	39	2.0	2.0	NUM
ajis02-259	290	40	2.5	2.5	NUM
ajis02-259	290	41	3.0	3.0	NUM
ajis02-259	290	42	dimension	dimension	NOUN
ajis02-259	290	43	1	1	NUM
ajis02-259	290	44	conclusions	conclusion	NOUN
ajis02-259	290	45	our	our	PRON
ajis02-259	290	46	research	research	NOUN
ajis02-259	290	47	has	have	AUX
ajis02-259	290	48	revealed	reveal	VERB
ajis02-259	290	49	considerable	considerable	ADJ
ajis02-259	290	50	variability	variability	NOUN
ajis02-259	290	51	in	in	ADP
ajis02-259	290	52	how	how	SCONJ
ajis02-259	290	53	users	user	NOUN
ajis02-259	290	54	perceived	perceive	VERB
ajis02-259	290	55	their	their	PRON
ajis02-259	290	56	organisation	organisation	NOUN
ajis02-259	290	57	's	's	PART
ajis02-259	290	58	is	be	AUX
ajis02-259	290	59	/	/	SYM
ajis02-259	290	60	t	t	PROPN
ajis02-259	290	61	department	department	NOUN
ajis02-259	290	62	as	as	ADP
ajis02-259	290	63	a	a	DET
ajis02-259	290	64	deliverer	deliverer	NOUN
ajis02-259	290	65	of	of	ADP
ajis02-259	290	66	services	service	NOUN
ajis02-259	290	67	.	.	PUNCT
ajis02-259	291	1	analysis	analysis	NOUN
ajis02-259	291	2	has	have	AUX
ajis02-259	291	3	revealed	reveal	VERB
ajis02-259	291	4	that	that	SCONJ
ajis02-259	291	5	there	there	PRON
ajis02-259	291	6	were	be	VERB
ajis02-259	291	7	substantial	substantial	ADJ
ajis02-259	291	8	gaps	gap	NOUN
ajis02-259	291	9	between	between	ADP
ajis02-259	291	10	importance	importance	NOUN
ajis02-259	291	11	and	and	CCONJ
ajis02-259	291	12	performance	performance	NOUN
ajis02-259	291	13	on	on	ADP
ajis02-259	291	14	measures	measure	NOUN
ajis02-259	291	15	that	that	PRON
ajis02-259	291	16	users	user	NOUN
ajis02-259	291	17	considered	consider	VERB
ajis02-259	291	18	to	to	PART
ajis02-259	291	19	be	be	AUX
ajis02-259	291	20	highly	highly	ADV
ajis02-259	291	21	important	important	ADJ
ajis02-259	291	22	determinants	determinant	NOUN
ajis02-259	291	23	of	of	ADP
ajis02-259	291	24	is	be	AUX
ajis02-259	291	25	/	/	SYM
ajis02-259	291	26	t	t	NOUN
ajis02-259	291	27	delivery	delivery	NOUN
ajis02-259	291	28	effectiveness	effectiveness	NOUN
ajis02-259	291	29	.	.	PUNCT
ajis02-259	292	1	the	the	DET
ajis02-259	292	2	use	use	NOUN
ajis02-259	292	3	of	of	ADP
ajis02-259	292	4	factor	factor	NOUN
ajis02-259	292	5	analysis	analysis	NOUN
ajis02-259	292	6	,	,	PUNCT
ajis02-259	292	7	regression	regression	VERB
ajis02-259	292	8	analysis	analysis	NOUN
ajis02-259	292	9	and	and	CCONJ
ajis02-259	292	10	correspondence	correspondence	NOUN
ajis02-259	292	11	analysis	analysis	NOUN
ajis02-259	292	12	have	have	AUX
ajis02-259	292	13	allowed	allow	VERB
ajis02-259	292	14	us	we	PRON
ajis02-259	292	15	to	to	PART
ajis02-259	292	16	focus	focus	VERB
ajis02-259	292	17	in	in	ADP
ajis02-259	292	18	on	on	ADP
ajis02-259	292	19	those	those	DET
ajis02-259	292	20	issues	issue	NOUN
ajis02-259	292	21	which	which	PRON
ajis02-259	292	22	determine	determine	VERB
ajis02-259	292	23	users	user	NOUN
ajis02-259	292	24	'	'	PART
ajis02-259	292	25	overall	overall	ADJ
ajis02-259	292	26	level	level	NOUN
ajis02-259	292	27	of	of	ADP
ajis02-259	292	28	satisfaction	satisfaction	NOUN
ajis02-259	292	29	with	with	ADP
ajis02-259	292	30	the	the	DET
ajis02-259	292	31	is	be	AUX
ajis02-259	292	32	/	/	SYM
ajis02-259	292	33	t	t	PROPN
ajis02-259	292	34	department	department	NOUN
ajis02-259	292	35	in	in	ADP
ajis02-259	292	36	their	their	PRON
ajis02-259	292	37	organisation	organisation	NOUN
ajis02-259	292	38	.	.	PUNCT
ajis02-259	293	1	in	in	ADP
ajis02-259	293	2	many	many	ADJ
ajis02-259	293	3	cases	case	NOUN
ajis02-259	293	4	we	we	PRON
ajis02-259	293	5	have	have	AUX
ajis02-259	293	6	found	find	VERB
ajis02-259	293	7	that	that	SCONJ
ajis02-259	293	8	it	it	PRON
ajis02-259	293	9	is	be	AUX
ajis02-259	293	10	the	the	DET
ajis02-259	293	11	softer	soft	ADJ
ajis02-259	293	12	issues	issue	NOUN
ajis02-259	293	13	such	such	ADJ
ajis02-259	293	14	as	as	ADP
ajis02-259	293	15	the	the	DET
ajis02-259	293	16	positive	positive	ADJ
ajis02-259	293	17	attitude	attitude	NOUN
ajis02-259	293	18	of	of	ADP
ajis02-259	293	19	information	information	NOUN
ajis02-259	293	20	systems	system	NOUN
ajis02-259	293	21	/	/	SYM
ajis02-259	293	22	ict	ict	PROPN
ajis02-259	293	23	staff	staff	NOUN
ajis02-259	293	24	,	,	PUNCT
ajis02-259	293	25	user	user	NOUN
ajis02-259	293	26	confidence	confidence	NOUN
ajis02-259	293	27	in	in	ADP
ajis02-259	293	28	systems	system	NOUN
ajis02-259	293	29	and	and	CCONJ
ajis02-259	293	30	a	a	DET
ajis02-259	293	31	high	high	ADJ
ajis02-259	293	32	degree	degree	NOUN
ajis02-259	293	33	of	of	ADP
ajis02-259	293	34	technical	technical	ADJ
ajis02-259	293	35	competence	competence	NOUN
ajis02-259	293	36	in	in	ADP
ajis02-259	293	37	systems	system	NOUN
ajis02-259	293	38	support	support	NOUN
ajis02-259	293	39	staff	staff	NOUN
ajis02-259	293	40	that	that	PRON
ajis02-259	293	41	do	do	VERB
ajis02-259	293	42	most	most	ADJ
ajis02-259	293	43	to	to	ADP
ajis02-259	293	44	explaining	explain	VERB
ajis02-259	293	45	overall	overall	ADJ
ajis02-259	293	46	satisfaction	satisfaction	NOUN
ajis02-259	293	47	with	with	ADP
ajis02-259	293	48	the	the	DET
ajis02-259	293	49	ict	ict	PROPN
ajis02-259	293	50	service	service	NOUN
ajis02-259	293	51	.	.	PUNCT
ajis02-259	294	1	the	the	DET
ajis02-259	294	2	framework	framework	NOUN
ajis02-259	294	3	we	we	PRON
ajis02-259	294	4	have	have	AUX
ajis02-259	294	5	developed	develop	VERB
ajis02-259	294	6	has	have	AUX
ajis02-259	294	7	been	be	AUX
ajis02-259	294	8	used	use	VERB
ajis02-259	294	9	to	to	PART
ajis02-259	294	10	provide	provide	VERB
ajis02-259	294	11	a	a	DET
ajis02-259	294	12	diagnostic	diagnostic	ADJ
ajis02-259	294	13	tool	tool	NOUN
ajis02-259	294	14	that	that	PRON
ajis02-259	294	15	can	can	AUX
ajis02-259	294	16	be	be	AUX
ajis02-259	294	17	used	use	VERB
ajis02-259	294	18	to	to	PART
ajis02-259	294	19	help	help	VERB
ajis02-259	294	20	managers	manager	NOUN
ajis02-259	294	21	focus	focus	VERB
ajis02-259	294	22	more	more	ADV
ajis02-259	294	23	clearly	clearly	ADV
ajis02-259	294	24	on	on	ADP
ajis02-259	294	25	those	those	DET
ajis02-259	294	26	aspects	aspect	NOUN
ajis02-259	294	27	of	of	ADP
ajis02-259	294	28	their	their	PRON
ajis02-259	294	29	is	be	AUX
ajis02-259	294	30	/	/	SYM
ajis02-259	294	31	t	t	NOUN
ajis02-259	294	32	and	and	CCONJ
ajis02-259	294	33	service	service	NOUN
ajis02-259	294	34	delivery	delivery	NOUN
ajis02-259	294	35	strategies	strategy	NOUN
ajis02-259	294	36	that	that	PRON
ajis02-259	294	37	users	user	NOUN
ajis02-259	294	38	perceive	perceive	VERB
ajis02-259	294	39	as	as	ADP
ajis02-259	294	40	important	important	ADJ
ajis02-259	294	41	and	and	CCONJ
ajis02-259	294	42	on	on	ADP
ajis02-259	294	43	improving	improve	VERB
ajis02-259	294	44	aspects	aspect	NOUN
ajis02-259	294	45	of	of	ADP
ajis02-259	294	46	service	service	NOUN
ajis02-259	294	47	delivery	delivery	NOUN
ajis02-259	294	48	that	that	PRON
ajis02-259	294	49	are	be	AUX
ajis02-259	294	50	most	most	ADV
ajis02-259	294	51	undermining	undermine	VERB
ajis02-259	294	52	users	user	NOUN
ajis02-259	294	53	'	'	PART
ajis02-259	294	54	perceptions	perception	NOUN
ajis02-259	294	55	of	of	ADP
ajis02-259	294	56	overall	overall	ADJ
ajis02-259	294	57	performance	performance	NOUN
ajis02-259	294	58	.	.	PUNCT
ajis02-259	295	1	the	the	DET
ajis02-259	295	2	analysis	analysis	NOUN
ajis02-259	295	3	presented	present	VERB
ajis02-259	295	4	here	here	ADV
ajis02-259	295	5	is	be	AUX
ajis02-259	295	6	exploratory	exploratory	ADJ
ajis02-259	295	7	but	but	CCONJ
ajis02-259	295	8	highly	highly	ADV
ajis02-259	295	9	appropriate	appropriate	ADJ
ajis02-259	295	10	in	in	ADP
ajis02-259	295	11	an	an	DET
ajis02-259	295	12	era	era	NOUN
ajis02-259	295	13	when	when	SCONJ
ajis02-259	295	14	local	local	ADJ
ajis02-259	295	15	government	government	NOUN
ajis02-259	295	16	ict	ict	NOUN
ajis02-259	295	17	managers	manager	NOUN
ajis02-259	295	18	are	be	AUX
ajis02-259	295	19	being	be	AUX
ajis02-259	295	20	confronted	confront	VERB
ajis02-259	295	21	with	with	ADP
ajis02-259	295	22	outsourcing	outsourcing	NOUN
ajis02-259	295	23	and	and	CCONJ
ajis02-259	295	24	the	the	DET
ajis02-259	295	25	need	need	NOUN
ajis02-259	295	26	to	to	PART
ajis02-259	295	27	benchmark	benchmark	VERB
ajis02-259	295	28	their	their	PRON
ajis02-259	295	29	services	service	NOUN
ajis02-259	295	30	against	against	ADP
ajis02-259	295	31	other	other	ADJ
ajis02-259	295	32	local	local	ADJ
ajis02-259	295	33	authorities	authority	NOUN
ajis02-259	295	34	and	and	CCONJ
ajis02-259	295	35	external	external	ADJ
ajis02-259	295	36	service	service	NOUN
ajis02-259	295	37	providers	provider	NOUN
ajis02-259	295	38	to	to	PART
ajis02-259	295	39	demonstrate	demonstrate	VERB
ajis02-259	295	40	that	that	SCONJ
ajis02-259	295	41	they	they	PRON
ajis02-259	295	42	are	be	AUX
ajis02-259	295	43	delivering	deliver	VERB
ajis02-259	295	44	value	value	NOUN
ajis02-259	295	45	.	.	PUNCT
ajis02-259	296	1	this	this	DET
ajis02-259	296	2	paper	paper	NOUN
ajis02-259	296	3	has	have	AUX
ajis02-259	296	4	been	be	AUX
ajis02-259	296	5	derived	derive	VERB
ajis02-259	296	6	from	from	ADP
ajis02-259	296	7	a	a	DET
ajis02-259	296	8	longer	long	ADJ
ajis02-259	296	9	research	research	NOUN
ajis02-259	296	10	paper	paper	NOUN
ajis02-259	296	11	which	which	PRON
ajis02-259	296	12	was	be	AUX
ajis02-259	296	13	presented	present	VERB
ajis02-259	296	14	to	to	PART
ajis02-259	296	15	and	and	CCONJ
ajis02-259	296	16	then	then	ADV
ajis02-259	296	17	discussed	discuss	VERB
ajis02-259	296	18	with	with	ADP
ajis02-259	296	19	the	the	DET
ajis02-259	296	20	ict	ict	NOUN
ajis02-259	296	21	managers	manager	NOUN
ajis02-259	296	22	of	of	ADP
ajis02-259	296	23	the	the	DET
ajis02-259	296	24	six	six	NUM
ajis02-259	296	25	participating	participate	VERB
ajis02-259	296	26	local	local	ADJ
ajis02-259	296	27	authorities	authority	NOUN
ajis02-259	296	28	.	.	PUNCT
ajis02-259	297	1	the	the	DET
ajis02-259	297	2	outcomes	outcome	NOUN
ajis02-259	297	3	of	of	ADP
ajis02-259	297	4	this	this	DET
ajis02-259	297	5	session	session	NOUN
ajis02-259	297	6	allowed	allow	VERB
ajis02-259	297	7	us	we	PRON
ajis02-259	297	8	to	to	PART
ajis02-259	297	9	assess	assess	VERB
ajis02-259	297	10	the	the	DET
ajis02-259	297	11	extent	extent	NOUN
ajis02-259	297	12	to	to	PART
ajis02-259	297	13	which	which	PRON
ajis02-259	297	14	ict	ict	NOUN
ajis02-259	297	15	managers	manager	NOUN
ajis02-259	297	16	felt	feel	VERB
ajis02-259	297	17	our	our	PRON
ajis02-259	297	18	methods	method	NOUN
ajis02-259	297	19	were	be	AUX
ajis02-259	297	20	robust	robust	ADJ
ajis02-259	297	21	,	,	PUNCT
ajis02-259	297	22	to	to	PART
ajis02-259	297	23	discover	discover	VERB
ajis02-259	297	24	if	if	SCONJ
ajis02-259	297	25	managers	manager	NOUN
ajis02-259	297	26	empathised	empathise	VERB
ajis02-259	297	27	with	with	ADP
ajis02-259	297	28	our	our	PRON
ajis02-259	297	29	findings	finding	NOUN
ajis02-259	297	30	(	(	PUNCT
ajis02-259	297	31	as	as	SCONJ
ajis02-259	297	32	revealed	reveal	VERB
ajis02-259	297	33	by	by	ADP
ajis02-259	297	34	their	their	PRON
ajis02-259	297	35	own	own	ADJ
ajis02-259	297	36	research	research	NOUN
ajis02-259	297	37	,	,	PUNCT
ajis02-259	297	38	for	for	ADP
ajis02-259	297	39	example	example	NOUN
ajis02-259	297	40	,	,	PUNCT
ajis02-259	297	41	and	and	CCONJ
ajis02-259	297	42	in	in	ADP
ajis02-259	297	43	the	the	DET
ajis02-259	297	44	context	context	NOUN
ajis02-259	297	45	of	of	ADP
ajis02-259	297	46	their	their	PRON
ajis02-259	297	47	managerial	managerial	ADJ
ajis02-259	297	48	experiences	experience	NOUN
ajis02-259	297	49	)	)	PUNCT
ajis02-259	297	50	and	and	CCONJ
ajis02-259	297	51	to	to	PART
ajis02-259	297	52	elicit	elicit	VERB
ajis02-259	297	53	how	how	SCONJ
ajis02-259	297	54	managers	manager	NOUN
ajis02-259	297	55	felt	feel	VERB
ajis02-259	297	56	our	our	PRON
ajis02-259	297	57	questionnaire	questionnaire	NOUN
ajis02-259	297	58	and	and	CCONJ
ajis02-259	297	59	methodology	methodology	NOUN
ajis02-259	297	60	could	could	AUX
ajis02-259	297	61	be	be	AUX
ajis02-259	297	62	refined	refine	VERB
ajis02-259	297	63	to	to	PART
ajis02-259	297	64	meet	meet	VERB
ajis02-259	297	65	the	the	DET
ajis02-259	297	66	particular	particular	ADJ
ajis02-259	297	67	circumstances	circumstance	NOUN
ajis02-259	297	68	of	of	ADP
ajis02-259	297	69	local	local	ADJ
ajis02-259	297	70	government	government	NOUN
ajis02-259	297	71	.	.	PUNCT
ajis02-259	298	1	this	this	DET
ajis02-259	298	2	process	process	NOUN
ajis02-259	298	3	of	of	ADP
ajis02-259	298	4	engagement	engagement	NOUN
ajis02-259	298	5	with	with	ADP
ajis02-259	298	6	our	our	PRON
ajis02-259	298	7	research	research	NOUN
ajis02-259	298	8	subjects	subject	NOUN
ajis02-259	298	9	allowed	allow	VERB
ajis02-259	298	10	us	we	PRON
ajis02-259	298	11	to	to	PART
ajis02-259	298	12	"	"	PUNCT
ajis02-259	298	13	close	close	VERB
ajis02-259	298	14	the	the	DET
ajis02-259	298	15	circle	circle	NOUN
ajis02-259	298	16	"	"	PUNCT
ajis02-259	298	17	as	as	ADP
ajis02-259	298	18	a	a	DET
ajis02-259	298	19	basis	basis	NOUN
ajis02-259	298	20	for	for	ADP
ajis02-259	298	21	improving	improve	VERB
ajis02-259	298	22	both	both	CCONJ
ajis02-259	298	23	our	our	PRON
ajis02-259	298	24	questionnaire	questionnaire	NOUN
ajis02-259	298	25	and	and	CCONJ
ajis02-259	298	26	our	our	PRON
ajis02-259	298	27	ability	ability	NOUN
ajis02-259	298	28	to	to	PART
ajis02-259	298	29	communicate	communicate	VERB
ajis02-259	298	30	our	our	PRON
ajis02-259	298	31	research	research	NOUN
ajis02-259	298	32	findings	finding	NOUN
ajis02-259	298	33	clearly	clearly	ADV
ajis02-259	298	34	and	and	CCONJ
ajis02-259	298	35	effectively	effectively	ADV
ajis02-259	298	36	.	.	PUNCT
ajis02-259	299	1	the	the	DET
ajis02-259	299	2	feedback	feedback	NOUN
ajis02-259	299	3	derived	derive	VERB
ajis02-259	299	4	from	from	ADP
ajis02-259	299	5	the	the	DET
ajis02-259	299	6	six	six	NUM
ajis02-259	299	7	ict	ict	NOUN
ajis02-259	299	8	managers	manager	NOUN
ajis02-259	299	9	proved	prove	VERB
ajis02-259	299	10	to	to	PART
ajis02-259	299	11	be	be	AUX
ajis02-259	299	12	supportive	supportive	ADJ
ajis02-259	299	13	of	of	ADP
ajis02-259	299	14	our	our	PRON
ajis02-259	299	15	findings	finding	NOUN
ajis02-259	299	16	.	.	PUNCT
ajis02-259	300	1	all	all	DET
ajis02-259	300	2	ict	ict	NOUN
ajis02-259	300	3	managers	manager	NOUN
ajis02-259	300	4	agreed	agree	VERB
ajis02-259	300	5	on	on	ADP
ajis02-259	300	6	the	the	DET
ajis02-259	300	7	need	need	NOUN
ajis02-259	300	8	to	to	PART
ajis02-259	300	9	develop	develop	VERB
ajis02-259	300	10	a	a	DET
ajis02-259	300	11	generic	generic	ADJ
ajis02-259	300	12	framework	framework	NOUN
ajis02-259	300	13	that	that	PRON
ajis02-259	300	14	would	would	AUX
ajis02-259	300	15	allow	allow	VERB
ajis02-259	300	16	them	they	PRON
ajis02-259	300	17	to	to	PART
ajis02-259	300	18	benchmark	benchmark	VERB
ajis02-259	300	19	their	their	PRON
ajis02-259	300	20	performance	performance	NOUN
ajis02-259	300	21	against	against	ADP
ajis02-259	300	22	other	other	ADJ
ajis02-259	300	23	local	local	ADJ
ajis02-259	300	24	authorities	authority	NOUN
ajis02-259	300	25	and	and	CCONJ
ajis02-259	300	26	ict	ict	NOUN
ajis02-259	300	27	service	service	NOUN
ajis02-259	300	28	providers	provider	NOUN
ajis02-259	300	29	in	in	ADP
ajis02-259	300	30	the	the	DET
ajis02-259	300	31	private	private	ADJ
ajis02-259	300	32	sector	sector	NOUN
ajis02-259	300	33	as	as	ADP
ajis02-259	300	34	a	a	DET
ajis02-259	300	35	means	means	NOUN
ajis02-259	300	36	of	of	ADP
ajis02-259	300	37	demonstrating	demonstrate	VERB
ajis02-259	300	38	their	their	PRON
ajis02-259	300	39	capacity	capacity	NOUN
ajis02-259	300	40	to	to	ADP
ajis02-259	300	41	87	87	NUM
ajis02-259	300	42	ajis	ajis	NOUN
ajis02-259	300	43	vol	vol	NOUN
ajis02-259	300	44	.	.	PROPN
ajis02-259	300	45	8	8	NUM
ajis02-259	301	1	no	no	NOUN
ajis02-259	301	2	.	.	NOUN
ajis02-259	301	3	1	1	NUM
ajis02-259	301	4	september	september	PROPN
ajis02-259	301	5	2000	2000	NUM
ajis02-259	301	6	deliver	deliver	NOUN
ajis02-259	301	7	value	value	NOUN
ajis02-259	301	8	.	.	PUNCT
ajis02-259	302	1	the	the	DET
ajis02-259	302	2	research	research	NOUN
ajis02-259	302	3	was	be	AUX
ajis02-259	302	4	seen	see	VERB
ajis02-259	302	5	as	as	ADP
ajis02-259	302	6	useful	useful	ADJ
ajis02-259	302	7	in	in	ADP
ajis02-259	302	8	that	that	SCONJ
ajis02-259	302	9	it	it	PRON
ajis02-259	302	10	provided	provide	VERB
ajis02-259	302	11	a	a	DET
ajis02-259	302	12	base	base	NOUN
ajis02-259	302	13	of	of	ADP
ajis02-259	302	14	evidence	evidence	NOUN
ajis02-259	302	15	for	for	ADP
ajis02-259	302	16	the	the	DET
ajis02-259	302	17	continued	continue	VERB
ajis02-259	302	18	improvement	improvement	NOUN
ajis02-259	302	19	of	of	ADP
ajis02-259	302	20	their	their	PRON
ajis02-259	302	21	service	service	NOUN
ajis02-259	302	22	.	.	PUNCT
ajis02-259	303	1	essentially	essentially	ADV
ajis02-259	303	2	,	,	PUNCT
ajis02-259	303	3	the	the	DET
ajis02-259	303	4	managers	manager	NOUN
ajis02-259	303	5	indicated	indicate	VERB
ajis02-259	303	6	that	that	SCONJ
ajis02-259	303	7	they	they	PRON
ajis02-259	303	8	wanted	want	VERB
ajis02-259	303	9	a	a	DET
ajis02-259	303	10	framework	framework	NOUN
ajis02-259	303	11	that	that	PRON
ajis02-259	303	12	would	would	AUX
ajis02-259	303	13	enable	enable	VERB
ajis02-259	303	14	them	they	PRON
ajis02-259	303	15	to	to	PART
ajis02-259	303	16	identify	identify	VERB
ajis02-259	303	17	best	good	ADJ
ajis02-259	303	18	practice	practice	NOUN
ajis02-259	303	19	and	and	CCONJ
ajis02-259	303	20	enable	enable	VERB
ajis02-259	303	21	them	they	PRON
ajis02-259	303	22	to	to	PART
ajis02-259	303	23	understand	understand	VERB
ajis02-259	303	24	"	"	PUNCT
ajis02-259	303	25	why	why	SCONJ
ajis02-259	303	26	the	the	DET
ajis02-259	303	27	best	good	ADJ
ajis02-259	303	28	were	be	AUX
ajis02-259	303	29	the	the	DET
ajis02-259	303	30	best	good	ADJ
ajis02-259	303	31	"	"	PUNCT
ajis02-259	303	32	.	.	PUNCT
ajis02-259	304	1	the	the	DET
ajis02-259	304	2	prevailing	prevail	VERB
ajis02-259	304	3	view	view	NOUN
ajis02-259	304	4	was	be	AUX
ajis02-259	304	5	that	that	SCONJ
ajis02-259	304	6	while	while	SCONJ
ajis02-259	304	7	the	the	DET
ajis02-259	304	8	questionnaire	questionnaire	NOUN
ajis02-259	304	9	we	we	PRON
ajis02-259	304	10	had	have	AUX
ajis02-259	304	11	used	use	VERB
ajis02-259	304	12	was	be	AUX
ajis02-259	304	13	not	not	PART
ajis02-259	304	14	perfect	perfect	ADJ
ajis02-259	304	15	and	and	CCONJ
ajis02-259	304	16	could	could	AUX
ajis02-259	304	17	be	be	AUX
ajis02-259	304	18	made	make	VERB
ajis02-259	304	19	more	more	ADV
ajis02-259	304	20	incisive	incisive	ADJ
ajis02-259	304	21	,	,	PUNCT
ajis02-259	304	22	the	the	DET
ajis02-259	304	23	base	base	NOUN
ajis02-259	304	24	of	of	ADP
ajis02-259	304	25	evidence	evidence	NOUN
ajis02-259	304	26	we	we	PRON
ajis02-259	304	27	had	have	AUX
ajis02-259	304	28	developed	develop	VERB
ajis02-259	304	29	had	have	AUX
ajis02-259	304	30	given	give	VERB
ajis02-259	304	31	the	the	DET
ajis02-259	304	32	managers	manager	NOUN
ajis02-259	304	33	a	a	DET
ajis02-259	304	34	useful	useful	ADJ
ajis02-259	304	35	insight	insight	NOUN
ajis02-259	304	36	into	into	ADP
ajis02-259	304	37	how	how	SCONJ
ajis02-259	304	38	an	an	DET
ajis02-259	304	39	effective	effective	ADJ
ajis02-259	304	40	diagnostic	diagnostic	ADJ
ajis02-259	304	41	tool	tool	NOUN
ajis02-259	304	42	could	could	AUX
ajis02-259	304	43	be	be	AUX
ajis02-259	304	44	developed	develop	VERB
ajis02-259	304	45	which	which	PRON
ajis02-259	304	46	would	would	AUX
ajis02-259	304	47	give	give	VERB
ajis02-259	304	48	them	they	PRON
ajis02-259	304	49	a	a	DET
ajis02-259	304	50	clear	clear	ADJ
ajis02-259	304	51	view	view	NOUN
ajis02-259	304	52	of	of	ADP
ajis02-259	304	53	the	the	DET
ajis02-259	304	54	issues	issue	NOUN
ajis02-259	304	55	on	on	ADP
ajis02-259	304	56	which	which	PRON
ajis02-259	304	57	they	they	PRON
ajis02-259	304	58	needed	need	VERB
ajis02-259	304	59	to	to	PART
ajis02-259	304	60	focus	focus	VERB
ajis02-259	304	61	to	to	PART
ajis02-259	304	62	deliver	deliver	VERB
ajis02-259	304	63	satisfaction	satisfaction	NOUN
ajis02-259	304	64	to	to	ADP
ajis02-259	304	65	the	the	DET
ajis02-259	304	66	user	user	NOUN
ajis02-259	304	67	.	.	PUNCT
ajis02-259	305	1	more	more	ADV
ajis02-259	305	2	important	important	ADJ
ajis02-259	305	3	,	,	PUNCT
ajis02-259	305	4	they	they	PRON
ajis02-259	305	5	expressed	express	VERB
ajis02-259	305	6	a	a	DET
ajis02-259	305	7	view	view	NOUN
ajis02-259	305	8	that	that	SCONJ
ajis02-259	305	9	while	while	SCONJ
ajis02-259	305	10	developing	develop	VERB
ajis02-259	305	11	and	and	CCONJ
ajis02-259	305	12	implementing	implement	VERB
ajis02-259	305	13	a	a	DET
ajis02-259	305	14	research	research	NOUN
ajis02-259	305	15	exercise	exercise	NOUN
ajis02-259	305	16	such	such	ADJ
ajis02-259	305	17	as	as	ADP
ajis02-259	305	18	ours	ours	NUM
ajis02-259	305	19	was	be	AUX
ajis02-259	305	20	not	not	PART
ajis02-259	305	21	the	the	DET
ajis02-259	305	22	"	"	PUNCT
ajis02-259	305	23	end	end	NOUN
ajis02-259	305	24	game	game	NOUN
ajis02-259	305	25	"	"	PUNCT
ajis02-259	305	26	,	,	PUNCT
ajis02-259	305	27	it	it	PRON
ajis02-259	305	28	would	would	AUX
ajis02-259	305	29	provide	provide	VERB
ajis02-259	305	30	them	they	PRON
ajis02-259	305	31	with	with	ADP
ajis02-259	305	32	the	the	DET
ajis02-259	305	33	evidential	evidential	ADJ
ajis02-259	305	34	basis	basis	NOUN
ajis02-259	305	35	for	for	ADP
ajis02-259	305	36	developing	develop	VERB
ajis02-259	305	37	a	a	DET
ajis02-259	305	38	constructive	constructive	ADJ
ajis02-259	305	39	dialogue	dialogue	NOUN
ajis02-259	305	40	with	with	ADP
ajis02-259	305	41	users	user	NOUN
ajis02-259	305	42	that	that	PRON
ajis02-259	305	43	might	might	AUX
ajis02-259	305	44	subsequently	subsequently	ADV
ajis02-259	305	45	modify	modify	VERB
ajis02-259	305	46	the	the	DET
ajis02-259	305	47	initial	initial	ADJ
ajis02-259	305	48	research	research	NOUN
ajis02-259	305	49	findings	finding	NOUN
ajis02-259	305	50	as	as	SCONJ
ajis02-259	305	51	clearer	clear	ADJ
ajis02-259	305	52	insights	insight	NOUN
ajis02-259	305	53	were	be	AUX
ajis02-259	305	54	generated	generate	VERB
ajis02-259	305	55	from	from	ADP
ajis02-259	305	56	the	the	DET
ajis02-259	305	57	conduct	conduct	NOUN
ajis02-259	305	58	of	of	ADP
ajis02-259	305	59	that	that	DET
ajis02-259	305	60	dialogue	dialogue	NOUN
ajis02-259	305	61	.	.	PUNCT
ajis02-259	306	1	the	the	DET
ajis02-259	306	2	exploration	exploration	NOUN
ajis02-259	306	3	of	of	ADP
ajis02-259	306	4	effectiveness	effectiveness	NOUN
ajis02-259	306	5	,	,	PUNCT
ajis02-259	306	6	particularly	particularly	ADV
ajis02-259	306	7	is	be	AUX
ajis02-259	306	8	/	/	SYM
ajis02-259	306	9	t	t	NOUN
ajis02-259	306	10	effectiveness	effectiveness	NOUN
ajis02-259	306	11	,	,	PUNCT
ajis02-259	306	12	is	be	AUX
ajis02-259	306	13	a	a	DET
ajis02-259	306	14	difficult	difficult	ADJ
ajis02-259	306	15	research	research	NOUN
ajis02-259	306	16	problem	problem	NOUN
ajis02-259	306	17	and	and	CCONJ
ajis02-259	306	18	we	we	PRON
ajis02-259	306	19	hope	hope	VERB
ajis02-259	306	20	we	we	PRON
ajis02-259	306	21	have	have	AUX
ajis02-259	306	22	cast	cast	VERB
ajis02-259	306	23	some	some	DET
ajis02-259	306	24	light	light	NOUN
ajis02-259	306	25	on	on	ADP
ajis02-259	306	26	this	this	DET
ajis02-259	306	27	difficult	difficult	ADJ
ajis02-259	306	28	issue	issue	NOUN
ajis02-259	306	29	.	.	PUNCT
ajis02-259	307	1	our	our	PRON
ajis02-259	307	2	approach	approach	NOUN
ajis02-259	307	3	has	have	AUX
ajis02-259	307	4	shown	show	VERB
ajis02-259	307	5	that	that	SCONJ
ajis02-259	307	6	these	these	DET
ajis02-259	307	7	issues	issue	NOUN
ajis02-259	307	8	and	and	CCONJ
ajis02-259	307	9	problems	problem	NOUN
ajis02-259	307	10	do	do	AUX
ajis02-259	307	11	have	have	VERB
ajis02-259	307	12	a	a	DET
ajis02-259	307	13	definable	definable	ADJ
ajis02-259	307	14	structure	structure	NOUN
ajis02-259	307	15	and	and	CCONJ
ajis02-259	307	16	that	that	SCONJ
ajis02-259	307	17	within	within	ADP
ajis02-259	307	18	uk	uk	PROPN
ajis02-259	307	19	local	local	ADJ
ajis02-259	307	20	government	government	NOUN
ajis02-259	307	21	there	there	PRON
ajis02-259	307	22	are	be	VERB
ajis02-259	307	23	considerable	considerable	ADJ
ajis02-259	307	24	inter	inter	ADJ
ajis02-259	307	25	-	-	ADJ
ajis02-259	307	26	authority	authority	NOUN
ajis02-259	307	27	differences	difference	NOUN
ajis02-259	307	28	in	in	ADP
ajis02-259	307	29	performance	performance	NOUN
ajis02-259	307	30	.	.	PUNCT
ajis02-259	308	1	perhaps	perhaps	ADV
ajis02-259	308	2	most	most	ADV
ajis02-259	308	3	important	important	ADJ
ajis02-259	308	4	,	,	PUNCT
ajis02-259	308	5	we	we	PRON
ajis02-259	308	6	have	have	AUX
ajis02-259	308	7	exposed	expose	VERB
ajis02-259	308	8	that	that	SCONJ
ajis02-259	308	9	the	the	DET
ajis02-259	308	10	knowledge	knowledge	NOUN
ajis02-259	308	11	base	base	NOUN
ajis02-259	308	12	and	and	CCONJ
ajis02-259	308	13	user	user	NOUN
ajis02-259	308	14	orientation	orientation	NOUN
ajis02-259	308	15	of	of	ADP
ajis02-259	308	16	ict	ict	PROPN
ajis02-259	308	17	staff	staff	NOUN
ajis02-259	308	18	are	be	AUX
ajis02-259	308	19	the	the	DET
ajis02-259	308	20	most	most	ADV
ajis02-259	308	21	important	important	ADJ
ajis02-259	308	22	features	feature	NOUN
ajis02-259	308	23	in	in	ADP
ajis02-259	308	24	explaining	explain	VERB
ajis02-259	308	25	users	user	NOUN
ajis02-259	308	26	'	'	PART
ajis02-259	308	27	overall	overall	ADJ
ajis02-259	308	28	opinion	opinion	NOUN
ajis02-259	308	29	of	of	ADP
ajis02-259	308	30	their	their	PRON
ajis02-259	308	31	ict	ict	PROPN
ajis02-259	308	32	department	department	NOUN
ajis02-259	308	33	as	as	ADP
ajis02-259	308	34	a	a	DET
ajis02-259	308	35	deliverer	deliverer	NOUN
ajis02-259	308	36	of	of	ADP
ajis02-259	308	37	quality	quality	NOUN
ajis02-259	308	38	services	service	NOUN
ajis02-259	308	39	:	:	PUNCT
ajis02-259	308	40	an	an	DET
ajis02-259	308	41	effective	effective	ADJ
ajis02-259	308	42	is	be	AUX
ajis02-259	308	43	/	/	SYM
ajis02-259	308	44	t	t	NOUN
ajis02-259	308	45	strategy	strategy	NOUN
ajis02-259	308	46	can	can	AUX
ajis02-259	308	47	be	be	AUX
ajis02-259	308	48	badly	badly	ADV
ajis02-259	308	49	damaged	damage	VERB
ajis02-259	308	50	if	if	SCONJ
ajis02-259	308	51	the	the	DET
ajis02-259	308	52	people	people	NOUN
ajis02-259	308	53	who	who	PRON
ajis02-259	308	54	deliver	deliver	VERB
ajis02-259	308	55	it	it	PRON
ajis02-259	308	56	do	do	AUX
ajis02-259	308	57	not	not	PART
ajis02-259	308	58	have	have	VERB
ajis02-259	308	59	good	good	ADJ
ajis02-259	308	60	"	"	PUNCT
ajis02-259	308	61	people	people	NOUN
ajis02-259	308	62	skills	skill	NOUN
ajis02-259	308	63	"	"	PUNCT
ajis02-259	308	64	.	.	PUNCT
ajis02-259	309	1	references	reference	NOUN
ajis02-259	309	2	allingham	allingham	PROPN
ajis02-259	309	3	p.	p.	PROPN
ajis02-259	309	4	&	&	CCONJ
ajis02-259	309	5	o'connor	o'connor	PROPN
ajis02-259	309	6	m.	m.	PROPN
ajis02-259	309	7	(	(	PUNCT
ajis02-259	309	8	1992	1992	NUM
ajis02-259	309	9	)	)	PUNCT
ajis02-259	309	10	mis	mis	NOUN
ajis02-259	309	11	success	success	NOUN
ajis02-259	309	12	:	:	PUNCT
ajis02-259	309	13	why	why	SCONJ
ajis02-259	309	14	does	do	AUX
ajis02-259	309	15	it	it	PRON
ajis02-259	309	16	vary	vary	VERB
ajis02-259	309	17	among	among	ADP
ajis02-259	309	18	users	user	NOUN
ajis02-259	309	19	?	?	PUNCT
ajis02-259	310	1	journal	journal	NOUN
ajis02-259	310	2	of	of	ADP
ajis02-259	310	3	information	information	NOUN
ajis02-259	310	4	technology	technology	NOUN
ajis02-259	310	5	,	,	PUNCT
ajis02-259	310	6	vol	vol	NOUN
ajis02-259	310	7	7	7	NUM
ajis02-259	310	8	,	,	PUNCT
ajis02-259	310	9	pp	pp	ADV
ajis02-259	310	10	160	160	NUM
ajis02-259	310	11	-	-	SYM
ajis02-259	310	12	168	168	NUM
ajis02-259	310	13	.	.	PUNCT
ajis02-259	311	1	attewell	attewell	PROPN
ajis02-259	311	2	p.	p.	NOUN
ajis02-259	311	3	(	(	PUNCT
ajis02-259	311	4	1993	1993	NUM
ajis02-259	311	5	)	)	PUNCT
ajis02-259	311	6	technology	technology	NOUN
ajis02-259	311	7	and	and	CCONJ
ajis02-259	311	8	the	the	DET
ajis02-259	311	9	productivity	productivity	NOUN
ajis02-259	311	10	paradox	paradox	NOUN
ajis02-259	311	11	,	,	PUNCT
ajis02-259	311	12	mimeograph	mimeograph	NOUN
ajis02-259	311	13	,	,	PUNCT
ajis02-259	311	14	city	city	PROPN
ajis02-259	311	15	university	university	PROPN
ajis02-259	311	16	of	of	ADP
ajis02-259	311	17	new	new	PROPN
ajis02-259	311	18	york	york	PROPN
ajis02-259	311	19	.	.	PUNCT
ajis02-259	312	1	banker	banker	PROPN
ajis02-259	312	2	r.	r.	PROPN
ajis02-259	312	3	&	&	CCONJ
ajis02-259	312	4	kemerer	kemerer	PROPN
ajis02-259	312	5	c	c	PROPN
ajis02-259	312	6	f.	f.	PROPN
ajis02-259	312	7	(	(	PUNCT
ajis02-259	312	8	1991	1991	NUM
ajis02-259	312	9	)	)	PUNCT
ajis02-259	312	10	research	research	NOUN
ajis02-259	312	11	undertaken	undertake	VERB
ajis02-259	312	12	on	on	ADP
ajis02-259	312	13	'	'	PUNCT
ajis02-259	312	14	performance	performance	NOUN
ajis02-259	312	15	evaluation	evaluation	NOUN
ajis02-259	312	16	metrics	metric	NOUN
ajis02-259	312	17	for	for	ADP
ajis02-259	312	18	information	information	NOUN
ajis02-259	312	19	systems	system	NOUN
ajis02-259	312	20	development	development	NOUN
ajis02-259	312	21	:	:	PUNCT
ajis02-259	312	22	a	a	DET
ajis02-259	312	23	principal	principal	ADJ
ajis02-259	312	24	-	-	PUNCT
ajis02-259	312	25	agent	agent	NOUN
ajis02-259	312	26	model	model	NOUN
ajis02-259	312	27	'	'	PART
ajis02-259	312	28	,	,	PUNCT
ajis02-259	312	29	october	october	PROPN
ajis02-259	312	30	,	,	PUNCT
ajis02-259	312	31	1991	1991	NUM
ajis02-259	312	32	.	.	PUNCT
ajis02-259	313	1	brynjolfsson	brynjolfsson	PROPN
ajis02-259	313	2	e.	e.	PROPN
ajis02-259	314	1	(	(	PUNCT
ajis02-259	314	2	1993	1993	NUM
ajis02-259	314	3	)	)	PUNCT
ajis02-259	314	4	the	the	DET
ajis02-259	314	5	productivity	productivity	NOUN
ajis02-259	314	6	paradox	paradox	NOUN
ajis02-259	314	7	of	of	ADP
ajis02-259	314	8	information	information	NOUN
ajis02-259	314	9	technology	technology	NOUN
ajis02-259	314	10	.	.	PUNCT
ajis02-259	315	1	communications	communication	NOUN
ajis02-259	315	2	of	of	ADP
ajis02-259	315	3	the	the	DET
ajis02-259	315	4	acm	acm	NOUN
ajis02-259	315	5	,	,	PUNCT
ajis02-259	315	6	vol	vol	NOUN
ajis02-259	315	7	.	.	PUNCT
ajis02-259	315	8	36(12	36(12	NUM
ajis02-259	315	9	)	)	PUNCT
ajis02-259	315	10	,	,	PUNCT
ajis02-259	315	11	pp	pp	ADV
ajis02-259	315	12	67	67	NUM
ajis02-259	315	13	-	-	SYM
ajis02-259	315	14	77	77	NUM
ajis02-259	315	15	.	.	PUNCT
ajis02-259	316	1	goss	goss	PROPN
ajis02-259	316	2	s.	s.	PROPN
ajis02-259	316	3	miller	miller	PROPN
ajis02-259	316	4	c.	c.	PROPN
ajis02-259	316	5	&	&	CCONJ
ajis02-259	316	6	symons	symons	PROPN
ajis02-259	316	7	b.	b.	PROPN
ajis02-259	316	8	(	(	PUNCT
ajis02-259	316	9	1993	1993	NUM
ajis02-259	316	10	)	)	PUNCT
ajis02-259	316	11	exploiting	exploit	VERB
ajis02-259	316	12	the	the	DET
ajis02-259	316	13	strategic	strategic	ADJ
ajis02-259	316	14	potential	potential	NOUN
ajis02-259	316	15	of	of	ADP
ajis02-259	316	16	best	good	ADJ
ajis02-259	316	17	value	value	NOUN
ajis02-259	316	18	.	.	PUNCT
ajis02-259	317	1	office	office	NOUN
ajis02-259	317	2	of	of	ADP
ajis02-259	317	3	public	public	ADJ
ajis02-259	317	4	management	management	NOUN
ajis02-259	317	5	briefing	briefing	NOUN
ajis02-259	317	6	paper	paper	NOUN
ajis02-259	317	7	.	.	PUNCT
ajis02-259	318	1	office	office	NOUN
ajis02-259	318	2	of	of	ADP
ajis02-259	318	3	public	public	ADJ
ajis02-259	318	4	management	management	NOUN
ajis02-259	318	5	.	.	PUNCT
ajis02-259	319	1	london	london	PROPN
ajis02-259	319	2	.	.	PUNCT
ajis02-259	320	1	greenacre	greenacre	PROPN
ajis02-259	320	2	m.j	m.j	PROPN
ajis02-259	320	3	.	.	PROPN
ajis02-259	320	4	(	(	PUNCT
ajis02-259	320	5	1994	1994	NUM
ajis02-259	320	6	)	)	PUNCT
ajis02-259	320	7	the	the	DET
ajis02-259	320	8	theory	theory	NOUN
ajis02-259	320	9	and	and	CCONJ
ajis02-259	320	10	application	application	NOUN
ajis02-259	320	11	of	of	ADP
ajis02-259	320	12	correspondence	correspondence	NOUN
ajis02-259	320	13	analysis	analysis	NOUN
ajis02-259	320	14	,	,	PUNCT
ajis02-259	320	15	academic	academic	ADJ
ajis02-259	320	16	press	press	NOUN
ajis02-259	320	17	,	,	PUNCT
ajis02-259	320	18	new	new	PROPN
ajis02-259	320	19	york	york	PROPN
ajis02-259	320	20	.	.	PUNCT
ajis02-259	321	1	hair	hair	NOUN
ajis02-259	321	2	,	,	PUNCT
ajis02-259	321	3	j.	j.	PROPN
ajis02-259	321	4	f.	f.	PROPN
ajis02-259	321	5	,	,	PUNCT
ajis02-259	321	6	anderson	anderson	PROPN
ajis02-259	321	7	,	,	PUNCT
ajis02-259	321	8	r.e	r.e	PROPN
ajis02-259	321	9	.	.	PROPN
ajis02-259	321	10	,	,	PUNCT
ajis02-259	321	11	tatham	tatham	PROPN
ajis02-259	321	12	,	,	PUNCT
ajis02-259	321	13	r.l	r.l	PROPN
ajis02-259	321	14	.	.	PROPN
ajis02-259	321	15	and	and	CCONJ
ajis02-259	321	16	black	black	ADJ
ajis02-259	321	17	,	,	PUNCT
ajis02-259	321	18	w.	w.	PROPN
ajis02-259	321	19	c.	c.	PROPN
ajis02-259	321	20	(	(	PUNCT
ajis02-259	321	21	1998	1998	NUM
ajis02-259	321	22	)	)	PUNCT
ajis02-259	321	23	multivariate	multivariate	NOUN
ajis02-259	321	24	data	datum	NOUN
ajis02-259	321	25	analysis	analysis	NOUN
ajis02-259	321	26	with	with	ADP
ajis02-259	321	27	readings	reading	NOUN
ajis02-259	321	28	.	.	PUNCT
ajis02-259	322	1	fifth	fifth	PROPN
ajis02-259	322	2	edition	edition	NOUN
ajis02-259	322	3	,	,	PUNCT
ajis02-259	322	4	prentice	prentice	NOUN
ajis02-259	322	5	-	-	PUNCT
ajis02-259	322	6	hall	hall	PROPN
ajis02-259	322	7	international	international	PROPN
ajis02-259	322	8	inc	inc	PROPN
ajis02-259	322	9	.	.	PROPN
ajis02-259	322	10	,	,	PUNCT
ajis02-259	322	11	new	new	PROPN
ajis02-259	322	12	jersey	jersey	PROPN
ajis02-259	322	13	hitt	hitt	PROPN
ajis02-259	322	14	l.	l.	PROPN
ajis02-259	322	15	&	&	CCONJ
ajis02-259	322	16	brynjolfsson	brynjolfsson	PROPN
ajis02-259	322	17	e.	e.	PROPN
ajis02-259	322	18	(	(	PUNCT
ajis02-259	322	19	1994	1994	NUM
ajis02-259	322	20	)	)	PUNCT
ajis02-259	322	21	the	the	DET
ajis02-259	322	22	three	three	NUM
ajis02-259	322	23	faces	face	NOUN
ajis02-259	322	24	of	of	ADP
ajis02-259	322	25	it	it	PRON
ajis02-259	322	26	value	value	NOUN
ajis02-259	322	27	:	:	PUNCT
ajis02-259	322	28	theory	theory	NOUN
ajis02-259	322	29	and	and	CCONJ
ajis02-259	322	30	evidence	evidence	NOUN
ajis02-259	322	31	'	'	PUNCT
ajis02-259	322	32	.	.	PUNCT
ajis02-259	323	1	proceedings	proceeding	NOUN
ajis02-259	323	2	of	of	ADP
ajis02-259	323	3	the	the	DET
ajis02-259	323	4	fifteenth	fifteenth	ADJ
ajis02-259	323	5	international	international	ADJ
ajis02-259	323	6	conference	conference	NOUN
ajis02-259	323	7	on	on	ADP
ajis02-259	323	8	information	information	NOUN
ajis02-259	323	9	systems	system	NOUN
ajis02-259	323	10	,	,	PUNCT
ajis02-259	323	11	vancouver	vancouver	PROPN
ajis02-259	323	12	,	,	PUNCT
ajis02-259	323	13	british	british	PROPN
ajis02-259	323	14	columbia	columbia	PROPN
ajis02-259	323	15	,	,	PUNCT
ajis02-259	323	16	canada	canada	PROPN
ajis02-259	323	17	,	,	PUNCT
ajis02-259	323	18	december	december	PROPN
ajis02-259	323	19	14	14	NUM
ajis02-259	323	20	-	-	SYM
ajis02-259	323	21	17,1994	17,1994	NUM
ajis02-259	323	22	.	.	PUNCT
ajis02-259	324	1	kerlinger	kerlinger	PROPN
ajis02-259	324	2	f.n	f.n	PROPN
ajis02-259	324	3	.	.	PROPN
ajis02-259	325	1	(	(	PUNCT
ajis02-259	325	2	1969	1969	NUM
ajis02-259	325	3	)	)	PUNCT
ajis02-259	325	4	foundations	foundation	NOUN
ajis02-259	325	5	of	of	ADP
ajis02-259	325	6	behavioural	behavioural	ADJ
ajis02-259	325	7	research	research	NOUN
ajis02-259	325	8	,	,	PUNCT
ajis02-259	325	9	holt	holt	PROPN
ajis02-259	325	10	rinehart	rinehart	PROPN
ajis02-259	325	11	and	and	CCONJ
ajis02-259	325	12	winston	winston	PROPN
ajis02-259	325	13	,	,	PUNCT
ajis02-259	325	14	london	london	PROPN
ajis02-259	325	15	.	.	PUNCT
ajis02-259	326	1	lehmann	lehmann	PROPN
ajis02-259	326	2	d.r	d.r	PROPN
ajis02-259	326	3	.	.	PROPN
ajis02-259	326	4	(	(	PUNCT
ajis02-259	326	5	1989	1989	NUM
ajis02-259	326	6	)	)	PUNCT
ajis02-259	326	7	marketing	marketing	NOUN
ajis02-259	326	8	research	research	NOUN
ajis02-259	326	9	analysis	analysis	NOUN
ajis02-259	326	10	,	,	PUNCT
ajis02-259	326	11	3rd	3rd	ADJ
ajis02-259	326	12	edition	edition	NOUN
ajis02-259	326	13	,	,	PUNCT
ajis02-259	326	14	richard	richard	PROPN
ajis02-259	326	15	d.	d.	PROPN
ajis02-259	326	16	irwin	irwin	PROPN
ajis02-259	326	17	,	,	PUNCT
ajis02-259	326	18	new	new	PROPN
ajis02-259	326	19	york	york	PROPN
ajis02-259	326	20	.	.	PUNCT
ajis02-259	327	1	lester	lester	PROPN
ajis02-259	327	2	s.	s.	PROPN
ajis02-259	327	3	&	&	CCONJ
ajis02-259	327	4	willcocks	willcocks	PROPN
ajis02-259	327	5	l.	l.	PROPN
ajis02-259	327	6	(	(	PUNCT
ajis02-259	327	7	1993	1993	NUM
ajis02-259	327	8	)	)	PUNCT
ajis02-259	327	9	how	how	SCONJ
ajis02-259	327	10	do	do	AUX
ajis02-259	327	11	organisations	organisation	NOUN
ajis02-259	327	12	evaluate	evaluate	VERB
ajis02-259	327	13	and	and	CCONJ
ajis02-259	327	14	control	control	VERB
ajis02-259	327	15	information	information	NOUN
ajis02-259	327	16	systems	system	NOUN
ajis02-259	327	17	investments	investment	NOUN
ajis02-259	327	18	?	?	PUNCT
ajis02-259	328	1	recent	recent	ADJ
ajis02-259	328	2	uk	uk	PROPN
ajis02-259	328	3	survey	survey	NOUN
ajis02-259	328	4	evidence	evidence	NOUN
ajis02-259	328	5	.	.	PUNCT
ajis02-259	329	1	adapted	adapt	VERB
ajis02-259	329	2	from	from	ADP
ajis02-259	329	3	a	a	DET
ajis02-259	329	4	study	study	NOUN
ajis02-259	329	5	by	by	ADP
ajis02-259	329	6	the	the	DET
ajis02-259	329	7	same	same	ADJ
ajis02-259	329	8	authors	author	NOUN
ajis02-259	329	9	:	:	PUNCT
ajis02-259	329	10	evaluation	evaluation	NOUN
ajis02-259	329	11	and	and	CCONJ
ajis02-259	329	12	control	control	NOUN
ajis02-259	329	13	of	of	ADP
ajis02-259	329	14	is	be	AUX
ajis02-259	329	15	investments	investment	NOUN
ajis02-259	329	16	:	:	PUNCT
ajis02-259	329	17	recent	recent	ADJ
ajis02-259	329	18	uk	uk	PROPN
ajis02-259	329	19	survey	survey	NOUN
ajis02-259	329	20	evidence	evidence	NOUN
ajis02-259	329	21	,	,	PUNCT
ajis02-259	329	22	oxford	oxford	PROPN
ajis02-259	329	23	institute	institute	PROPN
ajis02-259	329	24	of	of	ADP
ajis02-259	329	25	information	information	PROPN
ajis02-259	329	26	management	management	PROPN
ajis02-259	329	27	,	,	PUNCT
ajis02-259	329	28	templeton	templeton	PROPN
ajis02-259	329	29	college	college	PROPN
ajis02-259	329	30	,	,	PUNCT
ajis02-259	329	31	oxford	oxford	PROPN
ajis02-259	329	32	,	,	PUNCT
ajis02-259	329	33	1993	1993	NUM
ajis02-259	329	34	.	.	PUNCT
ajis02-259	330	1	parasuraman	parasuraman	PROPN
ajis02-259	330	2	a.	a.	PROPN
ajis02-259	330	3	zeithaml	zeithaml	PROPN
ajis02-259	330	4	v.	v.	PROPN
ajis02-259	330	5	&	&	CCONJ
ajis02-259	330	6	berry	berry	PROPN
ajis02-259	330	7	l.	l.	PROPN
ajis02-259	330	8	(	(	PUNCT
ajis02-259	330	9	1985	1985	NUM
ajis02-259	330	10	)	)	PUNCT
ajis02-259	330	11	a	a	DET
ajis02-259	330	12	conceptual	conceptual	ADJ
ajis02-259	330	13	model	model	NOUN
ajis02-259	330	14	of	of	ADP
ajis02-259	330	15	service	service	NOUN
ajis02-259	330	16	quality	quality	NOUN
ajis02-259	330	17	and	and	CCONJ
ajis02-259	330	18	its	its	PRON
ajis02-259	330	19	implications	implication	NOUN
ajis02-259	330	20	for	for	ADP
ajis02-259	330	21	research	research	NOUN
ajis02-259	330	22	.	.	PUNCT
ajis02-259	331	1	journal	journal	NOUN
ajis02-259	331	2	of	of	ADP
ajis02-259	331	3	marketing	marketing	NOUN
ajis02-259	331	4	,	,	PUNCT
ajis02-259	331	5	fall	fall	VERB
ajis02-259	331	6	1985	1985	NUM
ajis02-259	331	7	,	,	PUNCT
ajis02-259	331	8	pp	pp	ADP
ajis02-259	331	9	271	271	NUM
ajis02-259	331	10	-	-	SYM
ajis02-259	331	11	293	293	NUM
ajis02-259	331	12	.	.	PUNCT
ajis02-259	332	1	parker	parker	PROPN
ajis02-259	332	2	m.m	m.m	PROPN
ajis02-259	332	3	.	.	PROPN
ajis02-259	332	4	(	(	PUNCT
ajis02-259	332	5	1989	1989	NUM
ajis02-259	332	6	)	)	PUNCT
ajis02-259	332	7	information	information	NOUN
ajis02-259	332	8	strategy	strategy	NOUN
ajis02-259	332	9	and	and	CCONJ
ajis02-259	332	10	economics	economic	NOUN
ajis02-259	332	11	,	,	PUNCT
ajis02-259	332	12	prentice	prentice	NOUN
ajis02-259	332	13	-	-	PUNCT
ajis02-259	332	14	hall	hall	NOUN
ajis02-259	332	15	,	,	PUNCT
ajis02-259	332	16	new	new	PROPN
ajis02-259	332	17	york	york	PROPN
ajis02-259	332	18	.	.	PUNCT
ajis02-259	333	1	peters	peters	PROPN
ajis02-259	333	2	g.	g.	PROPN
ajis02-259	333	3	(	(	PUNCT
ajis02-259	333	4	1988	1988	NUM
ajis02-259	333	5	)	)	PUNCT
ajis02-259	333	6	evaluating	evaluate	VERB
ajis02-259	333	7	your	your	PRON
ajis02-259	333	8	computer	computer	NOUN
ajis02-259	333	9	investment	investment	NOUN
ajis02-259	333	10	strategy	strategy	NOUN
ajis02-259	333	11	,	,	PUNCT
ajis02-259	333	12	journal	journal	NOUN
ajis02-259	333	13	of	of	ADP
ajis02-259	333	14	information	information	NOUN
ajis02-259	333	15	technology	technology	NOUN
ajis02-259	333	16	,	,	PUNCT
ajis02-259	333	17	vol	vol	NOUN
ajis02-259	333	18	3(3	3(3	NUM
ajis02-259	333	19	)	)	PUNCT
ajis02-259	333	20	,	,	PUNCT
ajis02-259	333	21	pp	pp	ADP
ajis02-259	333	22	154	154	NUM
ajis02-259	333	23	-	-	SYM
ajis02-259	333	24	163	163	NUM
ajis02-259	333	25	.	.	PUNCT
ajis02-259	334	1	remenyi	remenyi	PROPN
ajis02-259	334	2	d.	d.	PROPN
ajis02-259	334	3	(	(	PUNCT
ajis02-259	334	4	1991	1991	NUM
ajis02-259	334	5	)	)	PUNCT
ajis02-259	334	6	introducing	introduce	VERB
ajis02-259	334	7	strategic	strategic	ADJ
ajis02-259	334	8	information	information	NOUN
ajis02-259	334	9	systems	system	NOUN
ajis02-259	334	10	planning	planning	NOUN
ajis02-259	334	11	.	.	PUNCT
ajis02-259	335	1	national	national	ADJ
ajis02-259	335	2	computer	computer	NOUN
ajis02-259	335	3	centre	centre	PROPN
ajis02-259	335	4	,	,	PUNCT
ajis02-259	335	5	blackwell	blackwell	PROPN
ajis02-259	335	6	,	,	PUNCT
ajis02-259	335	7	london	london	PROPN
ajis02-259	335	8	.	.	PUNCT
ajis02-259	336	1	remenyi	remenyi	PROPN
ajis02-259	336	2	d.	d.	PROPN
ajis02-259	336	3	&	&	CCONJ
ajis02-259	336	4	money	money	PROPN
ajis02-259	336	5	,	,	PUNCT
ajis02-259	336	6	a.h	a.h	PROPN
ajis02-259	336	7	.	.	PROPN
ajis02-259	336	8	(	(	PUNCT
ajis02-259	336	9	1991	1991	NUM
ajis02-259	336	10	)	)	PUNCT
ajis02-259	336	11	a	a	DET
ajis02-259	336	12	user	user	NOUN
ajis02-259	336	13	-	-	PUNCT
ajis02-259	336	14	satisfaction	satisfaction	NOUN
ajis02-259	336	15	approach	approach	NOUN
ajis02-259	336	16	to	to	ADP
ajis02-259	336	17	is	be	AUX
ajis02-259	336	18	effectiveness	effectiveness	NOUN
ajis02-259	336	19	measurement	measurement	NOUN
ajis02-259	336	20	.	.	PUNCT
ajis02-259	337	1	journal	journal	PROPN
ajis02-259	337	2	of	of	ADP
ajis02-259	337	3	information	information	NOUN
ajis02-259	337	4	technology	technology	NOUN
ajis02-259	337	5	,	,	PUNCT
ajis02-259	337	6	vol	vol	NOUN
ajis02-259	337	7	3	3	NUM
ajis02-259	337	8	,	,	PUNCT
ajis02-259	337	9	pp	pp	ADV
ajis02-259	337	10	162	162	NUM
ajis02-259	337	11	-	-	SYM
ajis02-259	337	12	175	175	NUM
ajis02-259	337	13	.	.	PUNCT
ajis02-259	338	1	remenyi	remenyi	PROPN
ajis02-259	338	2	d.	d.	PROPN
ajis02-259	338	3	&	&	CCONJ
ajis02-259	338	4	money	money	PROPN
ajis02-259	338	5	,	,	PUNCT
ajis02-259	338	6	ah	ah	INTJ
ajis02-259	338	7	.	.	PUNCT
ajis02-259	339	1	(	(	PUNCT
ajis02-259	339	2	1993	1993	NUM
ajis02-259	339	3	)	)	PUNCT
ajis02-259	339	4	service	service	NOUN
ajis02-259	339	5	quality	quality	NOUN
ajis02-259	339	6	and	and	CCONJ
ajis02-259	339	7	correspondence	correspondence	NOUN
ajis02-259	339	8	analysis	analysis	NOUN
ajis02-259	339	9	as	as	ADP
ajis02-259	339	10	diagnostic	diagnostic	ADJ
ajis02-259	339	11	tools	tool	NOUN
ajis02-259	339	12	in	in	ADP
ajis02-259	339	13	determining	determine	VERB
ajis02-259	339	14	the	the	DET
ajis02-259	339	15	problems	problem	NOUN
ajis02-259	339	16	associated	associate	VERB
ajis02-259	339	17	with	with	ADP
ajis02-259	339	18	the	the	DET
ajis02-259	339	19	effective	effective	ADJ
ajis02-259	339	20	use	use	NOUN
ajis02-259	339	21	of	of	ADP
ajis02-259	339	22	computer	computer	NOUN
ajis02-259	339	23	services	service	NOUN
ajis02-259	339	24	.	.	PUNCT
ajis02-259	340	1	proceedings	proceeding	NOUN
ajis02-259	340	2	of	of	ADP
ajis02-259	340	3	the	the	DET
ajis02-259	340	4	first	first	ADJ
ajis02-259	340	5	european	european	ADJ
ajis02-259	340	6	conference	conference	NOUN
ajis02-259	340	7	on	on	ADP
ajis02-259	340	8	information	information	NOUN
ajis02-259	340	9	systems	system	NOUN
ajis02-259	340	10	,	,	PUNCT
ajis02-259	340	11	march	march	PROPN
ajis02-259	340	12	1993	1993	NUM
ajis02-259	340	13	88	88	NUM
ajis02-259	340	14	ajis	ajis	NOUN
ajis02-259	340	15	vol	vol	NOUN
ajis02-259	340	16	.	.	PROPN
ajis02-259	340	17	8	8	NUM
ajis02-259	341	1	no	no	NOUN
ajis02-259	341	2	.	.	NOUN
ajis02-259	341	3	1	1	NUM
ajis02-259	341	4	september	september	PROPN
ajis02-259	341	5	2000	2000	NUM
ajis02-259	341	6	remenyi	remenyi	PROPN
ajis02-259	341	7	d.	d.	PROPN
ajis02-259	341	8	&	&	CCONJ
ajis02-259	341	9	money	money	PROPN
ajis02-259	342	1	a.h	a.h	PROPN
ajis02-259	342	2	.	.	PROPN
ajis02-259	342	3	(	(	PUNCT
ajis02-259	342	4	1994	1994	NUM
ajis02-259	342	5	)	)	PUNCT
ajis02-259	342	6	service	service	NOUN
ajis02-259	342	7	quality	quality	NOUN
ajis02-259	342	8	and	and	CCONJ
ajis02-259	342	9	correspondence	correspondence	NOUN
ajis02-259	342	10	analysis	analysis	NOUN
ajis02-259	342	11	in	in	ADP
ajis02-259	342	12	determining	determine	VERB
ajis02-259	342	13	problems	problem	NOUN
ajis02-259	342	14	with	with	ADP
ajis02-259	342	15	the	the	DET
ajis02-259	342	16	effective	effective	ADJ
ajis02-259	342	17	use	use	NOUN
ajis02-259	342	18	of	of	ADP
ajis02-259	342	19	computer	computer	NOUN
ajis02-259	342	20	services	service	NOUN
ajis02-259	342	21	.	.	PUNCT
ajis02-259	343	1	european	european	ADJ
ajis02-259	343	2	journal	journal	PROPN
ajis02-259	343	3	of	of	ADP
ajis02-259	343	4	information	information	NOUN
ajis02-259	343	5	systems	system	NOUN
ajis02-259	343	6	,	,	PUNCT
ajis02-259	343	7	vol	vol	NOUN
ajis02-259	343	8	.	.	PUNCT
ajis02-259	343	9	3(1	3(1	NUM
ajis02-259	343	10	)	)	PUNCT
ajis02-259	343	11	pp	pp	ADP
ajis02-259	343	12	2	2	NUM
ajis02-259	343	13	-	-	SYM
ajis02-259	343	14	12	12	NUM
ajis02-259	343	15	.	.	PUNCT
ajis02-259	344	1	remenyi	remenyi	PROPN
ajis02-259	344	2	d.	d.	PROPN
ajis02-259	344	3	money	money	PROPN
ajis02-259	344	4	a.	a.	PROPN
ajis02-259	344	5	sherwood	sherwood	PROPN
ajis02-259	344	6	-	-	PUNCT
ajis02-259	344	7	smith	smith	PROPN
ajis02-259	344	8	m.	m.	PROPN
ajis02-259	344	9	&	&	CCONJ
ajis02-259	344	10	irani	irani	PROPN
ajis02-259	344	11	z	z	PROPN
ajis02-259	344	12	,	,	PUNCT
ajis02-259	344	13	(	(	PUNCT
ajis02-259	344	14	2000	2000	NUM
ajis02-259	344	15	)	)	PUNCT
ajis02-259	344	16	the	the	DET
ajis02-259	344	17	effective	effective	ADJ
ajis02-259	344	18	measurement	measurement	NOUN
ajis02-259	344	19	and	and	CCONJ
ajis02-259	344	20	management	management	NOUN
ajis02-259	344	21	of	of	ADP
ajis02-259	344	22	it	it	PRON
ajis02-259	344	23	costs	cost	VERB
ajis02-259	344	24	and	and	CCONJ
ajis02-259	344	25	benefits	benefit	NOUN
ajis02-259	344	26	,	,	PUNCT
ajis02-259	344	27	butterworth	butterworth	PROPN
ajis02-259	344	28	heinemann	heinemann	PROPN
ajis02-259	344	29	,	,	PUNCT
ajis02-259	344	30	oxford	oxford	PROPN
ajis02-259	344	31	.	.	PUNCT
ajis02-259	345	1	remenyi	remenyi	PROPN
ajis02-259	345	2	d.	d.	PROPN
ajis02-259	345	3	sherwood	sherwood	PROPN
ajis02-259	345	4	-	-	PUNCT
ajis02-259	345	5	smith	smith	PROPN
ajis02-259	345	6	m.	m.	NOUN
ajis02-259	345	7	with	with	ADP
ajis02-259	345	8	white	white	ADJ
ajis02-259	345	9	t.	t.	PROPN
ajis02-259	345	10	(	(	PUNCT
ajis02-259	345	11	1997	1997	NUM
ajis02-259	345	12	)	)	PUNCT
ajis02-259	345	13	achieving	achieve	VERB
ajis02-259	345	14	maximum	maximum	ADJ
ajis02-259	345	15	value	value	NOUN
ajis02-259	345	16	from	from	ADP
ajis02-259	345	17	information	information	NOUN
ajis02-259	345	18	systems	system	NOUN
ajis02-259	345	19	:	:	PUNCT
ajis02-259	345	20	a	a	DET
ajis02-259	345	21	process	process	NOUN
ajis02-259	345	22	approach	approach	NOUN
ajis02-259	345	23	.	.	PUNCT
ajis02-259	346	1	john	john	PROPN
ajis02-259	346	2	wiley	wiley	PROPN
ajis02-259	346	3	,	,	PUNCT
ajis02-259	346	4	chichester	chichester	PROPN
ajis02-259	346	5	.	.	PUNCT
ajis02-259	347	1	silk	silk	PROPN
ajis02-259	347	2	d.j	d.j	PROPN
ajis02-259	347	3	.	.	PROPN
ajis02-259	347	4	(	(	PUNCT
ajis02-259	347	5	1990	1990	NUM
ajis02-259	347	6	)	)	PUNCT
ajis02-259	347	7	managing	managing	NOUN
ajis02-259	347	8	is	be	AUX
ajis02-259	347	9	benefits	benefit	NOUN
ajis02-259	347	10	for	for	ADP
ajis02-259	347	11	the	the	DET
ajis02-259	347	12	1990s	1990s	NUM
ajis02-259	347	13	.	.	PUNCT
ajis02-259	348	1	journal	journal	NOUN
ajis02-259	348	2	of	of	ADP
ajis02-259	348	3	information	information	NOUN
ajis02-259	348	4	technology	technology	NOUN
ajis02-259	348	5	,	,	PUNCT
ajis02-259	348	6	vol	vol	NOUN
ajis02-259	348	7	.	.	PROPN
ajis02-259	348	8	5	5	NUM
ajis02-259	348	9	,	,	PUNCT
ajis02-259	348	10	pp	pp	ADV
ajis02-259	348	11	132	132	NUM
ajis02-259	348	12	-	-	SYM
ajis02-259	348	13	147	147	NUM
ajis02-259	348	14	.	.	PUNCT
ajis02-259	349	1	socitm	socitm	NOUN
ajis02-259	349	2	.	.	PUNCT
ajis02-259	350	1	(	(	PUNCT
ajis02-259	350	2	1996	1996	NUM
ajis02-259	350	3	)	)	PUNCT
ajis02-259	350	4	it	it	PRON
ajis02-259	350	5	trends	trend	VERB
ajis02-259	350	6	in	in	ADP
ajis02-259	350	7	local	local	ADJ
ajis02-259	350	8	government	government	NOUN
ajis02-259	350	9	.	.	PUNCT
ajis02-259	351	1	society	society	NOUN
ajis02-259	351	2	of	of	ADP
ajis02-259	351	3	information	information	NOUN
ajis02-259	351	4	technology	technology	NOUN
ajis02-259	351	5	management	management	NOUN
ajis02-259	351	6	.	.	PUNCT
ajis02-259	352	1	university	university	NOUN
ajis02-259	352	2	of	of	ADP
ajis02-259	352	3	birmingham	birmingham	PROPN
ajis02-259	352	4	.	.	PUNCT
ajis02-259	353	1	willcocks	willcock	NOUN
ajis02-259	353	2	l.	l.	PROPN
ajis02-259	353	3	(	(	PUNCT
ajis02-259	353	4	1991	1991	NUM
ajis02-259	353	5	)	)	PUNCT
ajis02-259	353	6	unpublished	unpublished	ADJ
ajis02-259	353	7	chairman	chairman	NOUN
ajis02-259	353	8	's	's	PART
ajis02-259	353	9	introduction	introduction	NOUN
ajis02-259	353	10	to	to	ADP
ajis02-259	353	11	a	a	DET
ajis02-259	353	12	conference	conference	NOUN
ajis02-259	353	13	on	on	ADP
ajis02-259	353	14	managing	manage	VERB
ajis02-259	353	15	it	it	PRON
ajis02-259	353	16	investment	investment	NOUN
ajis02-259	353	17	,	,	PUNCT
ajis02-259	353	18	conducted	conduct	VERB
ajis02-259	353	19	by	by	ADP
ajis02-259	353	20	business	business	NOUN
ajis02-259	353	21	intelligence	intelligence	NOUN
ajis02-259	353	22	,	,	PUNCT
ajis02-259	353	23	london	london	PROPN
ajis02-259	353	24	,	,	PUNCT
ajis02-259	353	25	20	20	NUM
ajis02-259	353	26	may	may	NOUN
ajis02-259	353	27	,	,	PUNCT
ajis02-259	353	28	1991	1991	NUM
ajis02-259	353	29	.	.	PUNCT
ajis02-259	354	1	wilson	wilson	PROPN
ajis02-259	354	2	d.	d.	PROPN
ajis02-259	354	3	(	(	PUNCT
ajis02-259	354	4	1991	1991	NUM
ajis02-259	354	5	)	)	PUNCT
ajis02-259	354	6	assessing	assess	VERB
ajis02-259	354	7	the	the	DET
ajis02-259	354	8	impact	impact	NOUN
ajis02-259	354	9	of	of	ADP
ajis02-259	354	10	information	information	NOUN
ajis02-259	354	11	technology	technology	NOUN
ajis02-259	354	12	on	on	ADP
ajis02-259	354	13	organisational	organisational	ADJ
ajis02-259	354	14	performance	performance	NOUN
ajis02-259	354	15	'	'	PUNCT
ajis02-259	354	16	.	.	PUNCT
ajis02-259	355	1	in	in	ADP
ajis02-259	355	2	banker	banker	PROPN
ajis02-259	355	3	r.	r.	PROPN
ajis02-259	355	4	(	(	PUNCT
ajis02-259	355	5	ed	ed	NOUN
ajis02-259	355	6	)	)	PUNCT
ajis02-259	355	7	strategic	strategic	ADJ
ajis02-259	355	8	information	information	NOUN
ajis02-259	355	9	technology	technology	NOUN
ajis02-259	355	10	management	management	NOUN
ajis02-259	355	11	.	.	PUNCT
ajis02-259	356	1	kauffman	kauffman	PROPN
ajis02-259	356	2	p.	p.	PROPN
ajis02-259	356	3	&	&	CCONJ
ajis02-259	356	4	maymood	maymood	PROPN
ajis02-259	356	5	m.	m.	NOUN
ajis02-259	356	6	a.	a.	NOUN
ajis02-259	356	7	(	(	PUNCT
ajis02-259	356	8	1993	1993	NUM
ajis02-259	356	9	)	)	PUNCT
ajis02-259	356	10	ideas	idea	NOUN
ajis02-259	356	11	group	group	NOUN
ajis02-259	356	12	,	,	PUNCT
ajis02-259	356	13	harrisburg	harrisburg	PROPN
ajis02-259	356	14	,	,	PUNCT
ajis02-259	356	15	pennsylvania	pennsylvania	PROPN
ajis02-259	356	16	.	.	PUNCT
ajis02-259	357	1	worrall	worrall	PROPN
ajis02-259	357	2	l.	l.	PROPN
ajis02-259	357	3	(	(	PUNCT
ajis02-259	357	4	1994	1994	NUM
ajis02-259	357	5	)	)	PUNCT
ajis02-259	357	6	current	current	ADJ
ajis02-259	357	7	issues	issue	NOUN
ajis02-259	357	8	in	in	ADP
ajis02-259	357	9	information	information	NOUN
ajis02-259	357	10	management	management	NOUN
ajis02-259	357	11	:	:	PUNCT
ajis02-259	357	12	a	a	DET
ajis02-259	357	13	local	local	ADJ
ajis02-259	357	14	government	government	NOUN
ajis02-259	357	15	perspective	perspective	NOUN
ajis02-259	357	16	.	.	PUNCT
ajis02-259	358	1	journal	journal	PROPN
ajis02-259	358	2	of	of	ADP
ajis02-259	358	3	industrial	industrial	ADJ
ajis02-259	358	4	affairs	affairs	PROPN
ajis02-259	358	5	,	,	PUNCT
ajis02-259	358	6	vol	vol	NOUN
ajis02-259	358	7	.	.	PUNCT
ajis02-259	358	8	3(2	3(2	NUM
ajis02-259	358	9	)	)	PUNCT
ajis02-259	358	10	,	,	PUNCT
ajis02-259	358	11	pp	pp	ADP
ajis02-259	358	12	107	107	NUM
ajis02-259	358	13	-	-	SYM
ajis02-259	358	14	119	119	NUM
ajis02-259	358	15	.	.	PUNCT
ajis02-259	359	1	worrall	worrall	PROPN
ajis02-259	359	2	l.	l.	PROPN
ajis02-259	359	3	(	(	PUNCT
ajis02-259	359	4	1995	1995	NUM
ajis02-259	359	5	)	)	PUNCT
ajis02-259	359	6	managing	manage	VERB
ajis02-259	359	7	information	information	NOUN
ajis02-259	359	8	in	in	ADP
ajis02-259	359	9	complex	complex	ADJ
ajis02-259	359	10	organisations	organisation	NOUN
ajis02-259	359	11	:	:	PUNCT
ajis02-259	359	12	a	a	DET
ajis02-259	359	13	local	local	ADJ
ajis02-259	359	14	government	government	NOUN
ajis02-259	359	15	perspective	perspective	NOUN
ajis02-259	359	16	.	.	PUNCT
ajis02-259	360	1	local	local	ADJ
ajis02-259	360	2	government	government	NOUN
ajis02-259	360	3	studies	study	NOUN
ajis02-259	360	4	,	,	PUNCT
ajis02-259	360	5	vol	vol	NOUN
ajis02-259	360	6	.	.	PUNCT
ajis02-259	360	7	21(1	21(1	NUM
ajis02-259	360	8	)	)	PUNCT
ajis02-259	360	9	,	,	PUNCT
ajis02-259	360	10	pp	pp	ADV
ajis02-259	360	11	115	115	NUM
ajis02-259	360	12	-	-	SYM
ajis02-259	360	13	129	129	NUM
ajis02-259	360	14	.	.	PUNCT
ajis02-259	361	1	acknowledements	acknowledement	NOUN
ajis02-259	361	2	:	:	PUNCT
ajis02-259	361	3	the	the	DET
ajis02-259	361	4	assistance	assistance	NOUN
ajis02-259	361	5	of	of	ADP
ajis02-259	361	6	martin	martin	PROPN
ajis02-259	361	7	greenwood	greenwood	PROPN
ajis02-259	361	8	,	,	PUNCT
ajis02-259	361	9	consultant	consultant	NOUN
ajis02-259	361	10	to	to	ADP
ajis02-259	361	11	the	the	DET
ajis02-259	361	12	mapit	mapit	NOUN
ajis02-259	361	13	initiative	initiative	NOUN
ajis02-259	361	14	of	of	ADP
ajis02-259	361	15	the	the	DET
ajis02-259	361	16	society	society	NOUN
ajis02-259	361	17	of	of	ADP
ajis02-259	361	18	information	information	NOUN
ajis02-259	361	19	techology	techology	NOUN
ajis02-259	361	20	managers	manager	NOUN
ajis02-259	361	21	in	in	ADP
ajis02-259	361	22	negotiating	negotiate	VERB
ajis02-259	361	23	access	access	NOUN
ajis02-259	361	24	to	to	ADP
ajis02-259	361	25	the	the	DET
ajis02-259	361	26	six	six	NUM
ajis02-259	361	27	particpating	particpate	VERB
ajis02-259	361	28	local	local	ADJ
ajis02-259	361	29	authorities	authority	NOUN
ajis02-259	361	30	is	be	AUX
ajis02-259	361	31	acknowledged	acknowledge	VERB
ajis02-259	361	32	.	.	PUNCT
ajis02-259	362	1	the	the	DET
ajis02-259	362	2	willingness	willingness	NOUN
ajis02-259	362	3	of	of	ADP
ajis02-259	362	4	the	the	DET
ajis02-259	362	5	it	it	PRON
ajis02-259	362	6	directors	director	NOUN
ajis02-259	362	7	of	of	ADP
ajis02-259	362	8	the	the	DET
ajis02-259	362	9	six	six	NUM
ajis02-259	362	10	local	local	ADJ
ajis02-259	362	11	authorities	authority	NOUN
ajis02-259	362	12	to	to	PART
ajis02-259	362	13	participate	participate	VERB
ajis02-259	362	14	in	in	ADP
ajis02-259	362	15	the	the	DET
ajis02-259	362	16	research	research	NOUN
ajis02-259	362	17	programme	programme	NOUN
ajis02-259	362	18	and	and	CCONJ
ajis02-259	362	19	their	their	PRON
ajis02-259	362	20	constructive	constructive	ADJ
ajis02-259	362	21	comments	comment	NOUN
ajis02-259	362	22	about	about	ADP
ajis02-259	362	23	our	our	PRON
ajis02-259	362	24	research	research	NOUN
ajis02-259	362	25	is	be	AUX
ajis02-259	362	26	also	also	ADV
ajis02-259	362	27	acknowledged	acknowledge	VERB
ajis02-259	362	28	.	.	PUNCT
ajis02-259	363	1	89	89	NUM