id	sid	tid	token	lemma	pos
ajis02-319	1	1	ajis	ajis	X
ajis02-319	1	2	vol	vol	NOUN
ajis02-319	1	3	.	.	PROPN
ajis02-319	2	1	6	6	NUM
ajis02-319	2	2	no	no	NOUN
ajis02-319	2	3	.	.	NOUN
ajis02-319	2	4	1	1	NUM
ajis02-319	2	5	september	september	PROPN
ajis02-319	2	6	1998	1998	NUM
ajis02-319	2	7	electronic	electronic	ADJ
ajis02-319	2	8	commerce	commerce	NOUN
ajis02-319	2	9	,	,	PUNCT
ajis02-319	2	10	the	the	DET
ajis02-319	2	11	internet	internet	NOUN
ajis02-319	2	12	and	and	CCONJ
ajis02-319	2	13	travel	travel	NOUN
ajis02-319	2	14	cybermediarees	cybermediaree	NOUN
ajis02-319	2	15	paul	paul	PROPN
ajis02-319	2	16	f.	f.	PROPN
ajis02-319	2	17	o'brien	o'brien	PROPN
ajis02-319	2	18	information	information	PROPN
ajis02-319	2	19	systems	systems	PROPN
ajis02-319	2	20	group	group	PROPN
ajis02-319	2	21	business	business	NOUN
ajis02-319	2	22	faculty	faculty	PROPN
ajis02-319	2	23	sunshine	sunshine	PROPN
ajis02-319	2	24	coast	coast	PROPN
ajis02-319	2	25	university	university	PROPN
ajis02-319	2	26	college	college	PROPN
ajis02-319	2	27	locked	lock	VERB
ajis02-319	2	28	bag	bag	NOUN
ajis02-319	3	1	no	no	INTJ
ajis02-319	3	2	.	.	PROPN
ajis02-319	3	3	4	4	NUM
ajis02-319	3	4	,	,	PUNCT
ajis02-319	3	5	maroochydore	maroochydore	PROPN
ajis02-319	3	6	south	south	PROPN
ajis02-319	3	7	,	,	PUNCT
ajis02-319	3	8	qld	qld	PROPN
ajis02-319	3	9	,	,	PUNCT
ajis02-319	3	10	4558	4558	NUM
ajis02-319	3	11	,	,	PUNCT
ajis02-319	3	12	australia	australia	PROPN
ajis02-319	3	13	email	email	NOUN
ajis02-319	3	14	pobrien@scuc.edu.au	pobrien@scuc.edu.au	NOUN
ajis02-319	3	15	doctor	doctor	NOUN
ajis02-319	3	16	of	of	ADP
ajis02-319	3	17	philosophy	philosophy	NOUN
ajis02-319	3	18	student	student	NOUN
ajis02-319	3	19	department	department	NOUN
ajis02-319	3	20	of	of	ADP
ajis02-319	3	21	computer	computer	NOUN
ajis02-319	3	22	science	science	NOUN
ajis02-319	3	23	and	and	CCONJ
ajis02-319	3	24	electrical	electrical	ADJ
ajis02-319	3	25	engineering	engineering	NOUN
ajis02-319	3	26	university	university	PROPN
ajis02-319	3	27	of	of	ADP
ajis02-319	3	28	queensland	queensland	PROPN
ajis02-319	3	29	queensland	queensland	PROPN
ajis02-319	3	30	4072	4072	NUM
ajis02-319	3	31	australia	australia	PROPN
ajis02-319	3	32	and	and	CCONJ
ajis02-319	3	33	distributed	distribute	VERB
ajis02-319	3	34	systems	system	NOUN
ajis02-319	3	35	technology	technology	NOUN
ajis02-319	3	36	centre	centre	PROPN
ajis02-319	3	37	pry	pry	PROPN
ajis02-319	3	38	ltd	ltd	PROPN
ajis02-319	3	39	department	department	PROPN
ajis02-319	3	40	of	of	ADP
ajis02-319	3	41	computer	computer	NOUN
ajis02-319	3	42	science	science	NOUN
ajis02-319	3	43	and	and	CCONJ
ajis02-319	3	44	electrical	electrical	ADJ
ajis02-319	3	45	engineering	engineering	NOUN
ajis02-319	3	46	university	university	PROPN
ajis02-319	3	47	of	of	ADP
ajis02-319	3	48	queensland	queensland	PROPN
ajis02-319	3	49	queensland	queensland	PROPN
ajis02-319	3	50	4072	4072	NUM
ajis02-319	3	51	australia	australia	PROPN
ajis02-319	3	52	abstract	abstract	VERB
ajis02-319	3	53	the	the	DET
ajis02-319	3	54	purchase	purchase	NOUN
ajis02-319	3	55	of	of	ADP
ajis02-319	3	56	a	a	DET
ajis02-319	3	57	very	very	ADV
ajis02-319	3	58	expensive	expensive	ADJ
ajis02-319	3	59	,	,	PUNCT
ajis02-319	3	60	complex	complex	ADJ
ajis02-319	3	61	holiday	holiday	NOUN
ajis02-319	3	62	requires	require	VERB
ajis02-319	3	63	a	a	DET
ajis02-319	3	64	great	great	ADJ
ajis02-319	3	65	deal	deal	NOUN
ajis02-319	3	66	of	of	ADP
ajis02-319	3	67	information	information	NOUN
ajis02-319	3	68	and	and	CCONJ
ajis02-319	3	69	reliable	reliable	ADJ
ajis02-319	3	70	expert	expert	NOUN
ajis02-319	3	71	advice	advice	NOUN
ajis02-319	3	72	.	.	PUNCT
ajis02-319	4	1	the	the	DET
ajis02-319	4	2	risks	risk	NOUN
ajis02-319	4	3	involved	involve	VERB
ajis02-319	4	4	in	in	ADP
ajis02-319	4	5	such	such	DET
ajis02-319	4	6	a	a	DET
ajis02-319	4	7	purchase	purchase	NOUN
ajis02-319	4	8	are	be	AUX
ajis02-319	4	9	substantial	substantial	ADJ
ajis02-319	4	10	.	.	PUNCT
ajis02-319	5	1	industry	industry	NOUN
ajis02-319	5	2	opinion	opinion	NOUN
ajis02-319	5	3	leaders	leader	NOUN
ajis02-319	5	4	believe	believe	VERB
ajis02-319	5	5	that	that	SCONJ
ajis02-319	5	6	consumers	consumer	NOUN
ajis02-319	5	7	will	will	AUX
ajis02-319	5	8	continue	continue	VERB
ajis02-319	5	9	to	to	PART
ajis02-319	5	10	take	take	VERB
ajis02-319	5	11	advice	advice	NOUN
ajis02-319	5	12	from	from	ADP
ajis02-319	5	13	a	a	DET
ajis02-319	5	14	human	human	ADJ
ajis02-319	5	15	sales	sale	NOUN
ajis02-319	5	16	consultant	consultant	NOUN
ajis02-319	5	17	before	before	ADP
ajis02-319	5	18	purchasing	purchase	VERB
ajis02-319	5	19	,	,	PUNCT
ajis02-319	5	20	with	with	ADP
ajis02-319	5	21	the	the	DET
ajis02-319	5	22	exception	exception	NOUN
ajis02-319	5	23	of	of	ADP
ajis02-319	5	24	major	major	ADJ
ajis02-319	5	25	corporate	corporate	ADJ
ajis02-319	5	26	bookings	booking	NOUN
ajis02-319	5	27	and	and	CCONJ
ajis02-319	5	28	simple	simple	ADJ
ajis02-319	5	29	point	point	NOUN
ajis02-319	5	30	to	to	PART
ajis02-319	5	31	point	point	VERB
ajis02-319	5	32	bookings	booking	NOUN
ajis02-319	5	33	.	.	PUNCT
ajis02-319	6	1	this	this	DET
ajis02-319	6	2	paper	paper	NOUN
ajis02-319	6	3	investigates	investigate	VERB
ajis02-319	6	4	the	the	DET
ajis02-319	6	5	likely	likely	ADJ
ajis02-319	6	6	disintermediation	disintermediation	NOUN
ajis02-319	6	7	effects	effect	NOUN
ajis02-319	6	8	of	of	ADP
ajis02-319	6	9	electronic	electronic	ADJ
ajis02-319	6	10	commerce	commerce	NOUN
ajis02-319	6	11	on	on	ADP
ajis02-319	6	12	retail	retail	ADJ
ajis02-319	6	13	travel	travel	NOUN
ajis02-319	6	14	agents	agent	NOUN
ajis02-319	6	15	.	.	PUNCT
ajis02-319	7	1	it	it	PRON
ajis02-319	7	2	provides	provide	VERB
ajis02-319	7	3	the	the	DET
ajis02-319	7	4	basis	basis	NOUN
ajis02-319	7	5	for	for	ADP
ajis02-319	7	6	the	the	DET
ajis02-319	7	7	development	development	NOUN
ajis02-319	7	8	of	of	ADP
ajis02-319	7	9	a	a	DET
ajis02-319	7	10	strategic	strategic	ADJ
ajis02-319	7	11	framework	framework	NOUN
ajis02-319	7	12	for	for	ADP
ajis02-319	7	13	intermediaries	intermediary	NOUN
ajis02-319	7	14	that	that	PRON
ajis02-319	7	15	can	can	AUX
ajis02-319	7	16	be	be	AUX
ajis02-319	7	17	used	use	VERB
ajis02-319	7	18	to	to	PART
ajis02-319	7	19	enhance	enhance	VERB
ajis02-319	7	20	business	business	NOUN
ajis02-319	7	21	performance	performance	NOUN
ajis02-319	7	22	.	.	PUNCT
ajis02-319	8	1	the	the	DET
ajis02-319	8	2	findings	finding	NOUN
ajis02-319	8	3	of	of	ADP
ajis02-319	8	4	exploratory	exploratory	ADJ
ajis02-319	8	5	interviews	interview	NOUN
ajis02-319	8	6	with	with	ADP
ajis02-319	8	7	travel	travel	NOUN
ajis02-319	8	8	industry	industry	NOUN
ajis02-319	8	9	opinion	opinion	NOUN
ajis02-319	8	10	leaders	leader	NOUN
ajis02-319	8	11	are	be	AUX
ajis02-319	8	12	presented	present	VERB
ajis02-319	8	13	,	,	PUNCT
ajis02-319	8	14	together	together	ADV
ajis02-319	8	15	with	with	ADP
ajis02-319	8	16	recommended	recommend	VERB
ajis02-319	8	17	strategic	strategic	ADJ
ajis02-319	8	18	responses	response	NOUN
ajis02-319	8	19	for	for	ADP
ajis02-319	8	20	retail	retail	ADJ
ajis02-319	8	21	travel	travel	NOUN
ajis02-319	8	22	agents	agent	NOUN
ajis02-319	8	23	.	.	PUNCT
ajis02-319	9	1	keywords	keyword	NOUN
ajis02-319	9	2	tourism	tourism	NOUN
ajis02-319	9	3	,	,	PUNCT
ajis02-319	9	4	information	information	NOUN
ajis02-319	9	5	technology	technology	NOUN
ajis02-319	9	6	,	,	PUNCT
ajis02-319	9	7	electronic	electronic	ADJ
ajis02-319	9	8	commerce	commerce	NOUN
ajis02-319	9	9	,	,	PUNCT
ajis02-319	9	10	travel	travel	NOUN
ajis02-319	9	11	agent	agent	NOUN
ajis02-319	9	12	,	,	PUNCT
ajis02-319	9	13	internet	internet	NOUN
ajis02-319	9	14	introduction	introduction	NOUN
ajis02-319	9	15	the	the	DET
ajis02-319	9	16	purchase	purchase	NOUN
ajis02-319	9	17	of	of	ADP
ajis02-319	9	18	a	a	DET
ajis02-319	9	19	very	very	ADV
ajis02-319	9	20	expensive	expensive	ADJ
ajis02-319	9	21	,	,	PUNCT
ajis02-319	9	22	complex	complex	ADJ
ajis02-319	9	23	product	product	NOUN
ajis02-319	9	24	or	or	CCONJ
ajis02-319	9	25	service	service	NOUN
ajis02-319	9	26	such	such	ADJ
ajis02-319	9	27	as	as	ADP
ajis02-319	9	28	an	an	DET
ajis02-319	9	29	extended	extended	ADJ
ajis02-319	9	30	international	international	ADJ
ajis02-319	9	31	holiday	holiday	NOUN
ajis02-319	9	32	requires	require	VERB
ajis02-319	9	33	a	a	DET
ajis02-319	9	34	great	great	ADJ
ajis02-319	9	35	deal	deal	NOUN
ajis02-319	9	36	of	of	ADP
ajis02-319	9	37	information	information	NOUN
ajis02-319	9	38	and	and	CCONJ
ajis02-319	9	39	reliable	reliable	ADJ
ajis02-319	9	40	expert	expert	NOUN
ajis02-319	9	41	advice	advice	NOUN
ajis02-319	9	42	.	.	PUNCT
ajis02-319	10	1	the	the	DET
ajis02-319	10	2	risks	risk	NOUN
ajis02-319	10	3	involved	involve	VERB
ajis02-319	10	4	in	in	ADP
ajis02-319	10	5	such	such	DET
ajis02-319	10	6	a	a	DET
ajis02-319	10	7	purchase	purchase	NOUN
ajis02-319	10	8	are	be	AUX
ajis02-319	10	9	substantial	substantial	ADJ
ajis02-319	10	10	.	.	PUNCT
ajis02-319	11	1	it	it	PRON
ajis02-319	11	2	is	be	AUX
ajis02-319	11	3	for	for	ADP
ajis02-319	11	4	this	this	DET
ajis02-319	11	5	reason	reason	NOUN
ajis02-319	11	6	that	that	SCONJ
ajis02-319	11	7	opinion	opinion	NOUN
ajis02-319	11	8	leaders	leader	NOUN
ajis02-319	11	9	in	in	ADP
ajis02-319	11	10	the	the	DET
ajis02-319	11	11	travel	travel	NOUN
ajis02-319	11	12	and	and	CCONJ
ajis02-319	11	13	tourism	tourism	NOUN
ajis02-319	11	14	industry	industry	NOUN
ajis02-319	11	15	believe	believe	VERB
ajis02-319	11	16	that	that	SCONJ
ajis02-319	11	17	for	for	ADP
ajis02-319	11	18	the	the	DET
ajis02-319	11	19	foreseeable	foreseeable	ADJ
ajis02-319	11	20	future	future	NOUN
ajis02-319	11	21	,	,	PUNCT
ajis02-319	11	22	most	most	ADJ
ajis02-319	11	23	consumers	consumer	NOUN
ajis02-319	11	24	will	will	AUX
ajis02-319	11	25	continue	continue	VERB
ajis02-319	11	26	to	to	PART
ajis02-319	11	27	take	take	VERB
ajis02-319	11	28	advice	advice	NOUN
ajis02-319	11	29	from	from	ADP
ajis02-319	11	30	a	a	DET
ajis02-319	11	31	human	human	ADJ
ajis02-319	11	32	sales	sale	NOUN
ajis02-319	11	33	consultant	consultant	NOUN
ajis02-319	11	34	before	before	ADP
ajis02-319	11	35	purchasing	purchase	VERB
ajis02-319	11	36	,	,	PUNCT
ajis02-319	11	37	with	with	ADP
ajis02-319	11	38	the	the	DET
ajis02-319	11	39	exception	exception	NOUN
ajis02-319	11	40	of	of	ADP
ajis02-319	11	41	major	major	ADJ
ajis02-319	11	42	corporate	corporate	ADJ
ajis02-319	11	43	bookings	booking	NOUN
ajis02-319	11	44	and	and	CCONJ
ajis02-319	11	45	simple	simple	ADJ
ajis02-319	11	46	point	point	NOUN
ajis02-319	11	47	to	to	PART
ajis02-319	11	48	point	point	VERB
ajis02-319	11	49	bookings	booking	NOUN
ajis02-319	11	50	.	.	PUNCT
ajis02-319	12	1	this	this	DET
ajis02-319	12	2	research	research	NOUN
ajis02-319	12	3	investigates	investigate	VERB
ajis02-319	12	4	the	the	DET
ajis02-319	12	5	likely	likely	ADJ
ajis02-319	12	6	disintermediation	disintermediation	NOUN
ajis02-319	12	7	effects	effect	NOUN
ajis02-319	12	8	of	of	ADP
ajis02-319	12	9	electronic	electronic	ADJ
ajis02-319	12	10	commerce	commerce	NOUN
ajis02-319	12	11	on	on	ADP
ajis02-319	12	12	the	the	DET
ajis02-319	12	13	travel	travel	NOUN
ajis02-319	12	14	industry	industry	NOUN
ajis02-319	12	15	with	with	ADP
ajis02-319	12	16	a	a	DET
ajis02-319	12	17	view	view	NOUN
ajis02-319	12	18	to	to	ADP
ajis02-319	12	19	developing	develop	VERB
ajis02-319	12	20	a	a	DET
ajis02-319	12	21	strategic	strategic	ADJ
ajis02-319	12	22	framework	framework	NOUN
ajis02-319	12	23	to	to	PART
ajis02-319	12	24	guide	guide	VERB
ajis02-319	12	25	intermediaries	intermediary	NOUN
ajis02-319	12	26	in	in	ADP
ajis02-319	12	27	the	the	DET
ajis02-319	12	28	travel	travel	NOUN
ajis02-319	12	29	marketing	marketing	NOUN
ajis02-319	12	30	channels	channel	NOUN
ajis02-319	12	31	on	on	ADP
ajis02-319	12	32	how	how	SCONJ
ajis02-319	12	33	to	to	PART
ajis02-319	12	34	take	take	VERB
ajis02-319	12	35	advantage	advantage	NOUN
ajis02-319	12	36	of	of	ADP
ajis02-319	12	37	any	any	DET
ajis02-319	12	38	potential	potential	ADJ
ajis02-319	12	39	opportunities	opportunity	NOUN
ajis02-319	12	40	and	and	CCONJ
ajis02-319	12	41	how	how	SCONJ
ajis02-319	12	42	to	to	PART
ajis02-319	12	43	minimise	minimise	VERB
ajis02-319	12	44	potential	potential	ADJ
ajis02-319	12	45	threats	threat	NOUN
ajis02-319	12	46	through	through	ADP
ajis02-319	12	47	the	the	DET
ajis02-319	12	48	use	use	NOUN
ajis02-319	12	49	of	of	ADP
ajis02-319	12	50	information	information	NOUN
ajis02-319	12	51	technology	technology	NOUN
ajis02-319	12	52	.	.	PUNCT
ajis02-319	13	1	information	information	NOUN
ajis02-319	13	2	technology	technology	NOUN
ajis02-319	13	3	in	in	ADP
ajis02-319	13	4	tourism	tourism	NOUN
ajis02-319	13	5	and	and	CCONJ
ajis02-319	13	6	travel	travel	NOUN
ajis02-319	13	7	information	information	NOUN
ajis02-319	13	8	technology	technology	NOUN
ajis02-319	13	9	has	have	AUX
ajis02-319	13	10	become	become	VERB
ajis02-319	13	11	progressively	progressively	ADV
ajis02-319	13	12	more	more	ADV
ajis02-319	13	13	important	important	ADJ
ajis02-319	13	14	to	to	ADP
ajis02-319	13	15	the	the	DET
ajis02-319	13	16	travel	travel	NOUN
ajis02-319	13	17	and	and	CCONJ
ajis02-319	13	18	tourism	tourism	NOUN
ajis02-319	13	19	industry	industry	NOUN
ajis02-319	13	20	.	.	PUNCT
ajis02-319	14	1	the	the	DET
ajis02-319	14	2	most	most	ADV
ajis02-319	14	3	dramatic	dramatic	ADJ
ajis02-319	14	4	change	change	NOUN
ajis02-319	14	5	came	come	VERB
ajis02-319	14	6	in	in	ADP
ajis02-319	14	7	the	the	DET
ajis02-319	14	8	1980s	1980	NOUN
ajis02-319	14	9	with	with	ADP
ajis02-319	14	10	the	the	DET
ajis02-319	14	11	introduction	introduction	NOUN
ajis02-319	14	12	of	of	ADP
ajis02-319	14	13	central	central	ADJ
ajis02-319	14	14	reservation	reservation	NOUN
ajis02-319	14	15	systems	system	NOUN
ajis02-319	14	16	(	(	PUNCT
ajis02-319	14	17	crss	crss	NOUN
ajis02-319	14	18	)	)	PUNCT
ajis02-319	14	19	.	.	PUNCT
ajis02-319	15	1	crss	crss	PROPN
ajis02-319	15	2	increased	increase	VERB
ajis02-319	15	3	the	the	DET
ajis02-319	15	4	power	power	NOUN
ajis02-319	15	5	of	of	ADP
ajis02-319	15	6	the	the	DET
ajis02-319	15	7	airlines	airline	NOUN
ajis02-319	15	8	in	in	ADP
ajis02-319	15	9	the	the	DET
ajis02-319	15	10	distribution	distribution	NOUN
ajis02-319	15	11	chain	chain	NOUN
ajis02-319	15	12	and	and	CCONJ
ajis02-319	15	13	dramatically	dramatically	ADV
ajis02-319	15	14	altered	alter	VERB
ajis02-319	15	15	the	the	DET
ajis02-319	15	16	balance	balance	NOUN
ajis02-319	15	17	of	of	ADP
ajis02-319	15	18	power	power	NOUN
ajis02-319	15	19	in	in	ADP
ajis02-319	15	20	the	the	DET
ajis02-319	15	21	wholesale	wholesale	ADJ
ajis02-319	15	22	travel	travel	NOUN
ajis02-319	15	23	market	market	NOUN
ajis02-319	15	24	(	(	PUNCT
ajis02-319	15	25	poon	poon	NOUN
ajis02-319	15	26	,	,	PUNCT
ajis02-319	15	27	1993	1993	NUM
ajis02-319	15	28	)	)	PUNCT
ajis02-319	15	29	.	.	PUNCT
ajis02-319	16	1	electronic	electronic	ADJ
ajis02-319	16	2	commerce	commerce	NOUN
ajis02-319	16	3	over	over	ADP
ajis02-319	16	4	the	the	DET
ajis02-319	16	5	internet	internet	NOUN
ajis02-319	16	6	is	be	AUX
ajis02-319	16	7	the	the	DET
ajis02-319	16	8	next	next	ADJ
ajis02-319	16	9	major	major	ADJ
ajis02-319	16	10	wave	wave	NOUN
ajis02-319	16	11	of	of	ADP
ajis02-319	16	12	technological	technological	ADJ
ajis02-319	16	13	change	change	NOUN
ajis02-319	16	14	that	that	PRON
ajis02-319	16	15	will	will	AUX
ajis02-319	16	16	hit	hit	VERB
ajis02-319	16	17	the	the	DET
ajis02-319	16	18	industry	industry	NOUN
ajis02-319	16	19	.	.	PUNCT
ajis02-319	17	1	tourism	tourism	NOUN
ajis02-319	17	2	is	be	AUX
ajis02-319	17	3	an	an	DET
ajis02-319	17	4	information	information	NOUN
ajis02-319	17	5	intensive	intensive	ADJ
ajis02-319	17	6	industry	industry	NOUN
ajis02-319	17	7	.	.	PUNCT
ajis02-319	18	1	fast	fast	ADJ
ajis02-319	18	2	,	,	PUNCT
ajis02-319	18	3	efficient	efficient	ADJ
ajis02-319	18	4	exchange	exchange	NOUN
ajis02-319	18	5	of	of	ADP
ajis02-319	18	6	information	information	NOUN
ajis02-319	18	7	between	between	ADP
ajis02-319	18	8	the	the	DET
ajis02-319	18	9	players	player	NOUN
ajis02-319	18	10	in	in	ADP
ajis02-319	18	11	the	the	DET
ajis02-319	18	12	industry	industry	NOUN
ajis02-319	18	13	is	be	AUX
ajis02-319	18	14	essential	essential	ADJ
ajis02-319	18	15	for	for	ADP
ajis02-319	18	16	efficient	efficient	ADJ
ajis02-319	18	17	distribution	distribution	NOUN
ajis02-319	18	18	,	,	PUNCT
ajis02-319	18	19	sales	sale	NOUN
ajis02-319	18	20	and	and	CCONJ
ajis02-319	18	21	customer	customer	NOUN
ajis02-319	18	22	service	service	NOUN
ajis02-319	18	23	.	.	PUNCT
ajis02-319	19	1	information	information	NOUN
ajis02-319	19	2	and	and	CCONJ
ajis02-319	19	3	communication	communication	NOUN
ajis02-319	19	4	technologies	technology	NOUN
ajis02-319	19	5	currently	currently	ADV
ajis02-319	19	6	play	play	VERB
ajis02-319	19	7	a	a	DET
ajis02-319	19	8	vital	vital	ADJ
ajis02-319	19	9	role	role	NOUN
ajis02-319	19	10	and	and	CCONJ
ajis02-319	19	11	are	be	AUX
ajis02-319	19	12	poised	poise	VERB
ajis02-319	19	13	to	to	PART
ajis02-319	19	14	play	play	VERB
ajis02-319	19	15	an	an	DET
ajis02-319	19	16	increasingly	increasingly	ADV
ajis02-319	19	17	important	important	ADJ
ajis02-319	19	18	role	role	NOUN
ajis02-319	19	19	as	as	ADP
ajis02-319	19	20	global	global	ADJ
ajis02-319	19	21	,	,	PUNCT
ajis02-319	19	22	universal	universal	ADJ
ajis02-319	19	23	access	access	NOUN
ajis02-319	19	24	to	to	ADP
ajis02-319	19	25	the	the	DET
ajis02-319	19	26	internet	internet	NOUN
ajis02-319	19	27	,	,	PUNCT
ajis02-319	19	28	and	and	CCONJ
ajis02-319	19	29	its	its	PRON
ajis02-319	19	30	progeny	progeny	NOUN
ajis02-319	19	31	,	,	PUNCT
ajis02-319	19	32	becomes	become	VERB
ajis02-319	19	33	a	a	DET
ajis02-319	19	34	reality	reality	NOUN
ajis02-319	19	35	.	.	PUNCT
ajis02-319	20	1	these	these	DET
ajis02-319	20	2	emerging	emerge	VERB
ajis02-319	20	3	new	new	ADJ
ajis02-319	20	4	technologies	technology	NOUN
ajis02-319	20	5	will	will	AUX
ajis02-319	20	6	allow	allow	VERB
ajis02-319	20	7	more	more	ADV
ajis02-319	20	8	effective	effective	ADJ
ajis02-319	20	9	marketing	marketing	NOUN
ajis02-319	20	10	and	and	CCONJ
ajis02-319	20	11	distribution	distribution	NOUN
ajis02-319	20	12	of	of	ADP
ajis02-319	20	13	services	service	NOUN
ajis02-319	20	14	and	and	CCONJ
ajis02-319	20	15	will	will	AUX
ajis02-319	20	16	release	release	VERB
ajis02-319	20	17	existing	exist	VERB
ajis02-319	20	18	staff	staff	NOUN
ajis02-319	20	19	from	from	ADP
ajis02-319	20	20	back	back	ADJ
ajis02-319	20	21	-	-	PUNCT
ajis02-319	20	22	office	office	NOUN
ajis02-319	20	23	tasks	task	NOUN
ajis02-319	20	24	so	so	SCONJ
ajis02-319	20	25	that	that	SCONJ
ajis02-319	20	26	more	more	ADJ
ajis02-319	20	27	time	time	NOUN
ajis02-319	20	28	can	can	AUX
ajis02-319	20	29	be	be	AUX
ajis02-319	20	30	spent	spend	VERB
ajis02-319	20	31	in	in	ADP
ajis02-319	20	32	"	"	PUNCT
ajis02-319	20	33	high	high	ADJ
ajis02-319	20	34	touch	touch	NOUN
ajis02-319	20	35	"	"	PUNCT
ajis02-319	20	36	customer	customer	NOUN
ajis02-319	20	37	services	service	NOUN
ajis02-319	20	38	(	(	PUNCT
ajis02-319	20	39	poon	poon	NOUN
ajis02-319	20	40	,	,	PUNCT
ajis02-319	20	41	1993	1993	NUM
ajis02-319	20	42	)	)	PUNCT
ajis02-319	20	43	.	.	PUNCT
ajis02-319	21	1	information	information	NOUN
ajis02-319	21	2	technology	technology	NOUN
ajis02-319	21	3	is	be	AUX
ajis02-319	21	4	having	have	VERB
ajis02-319	21	5	,	,	PUNCT
ajis02-319	21	6	and	and	CCONJ
ajis02-319	21	7	will	will	AUX
ajis02-319	21	8	continue	continue	VERB
ajis02-319	21	9	to	to	PART
ajis02-319	21	10	have	have	VERB
ajis02-319	21	11	,	,	PUNCT
ajis02-319	21	12	dramatic	dramatic	ADJ
ajis02-319	21	13	effects	effect	NOUN
ajis02-319	21	14	on	on	ADP
ajis02-319	21	15	the	the	DET
ajis02-319	21	16	travel	travel	NOUN
ajis02-319	21	17	industry	industry	NOUN
ajis02-319	21	18	as	as	ADP
ajis02-319	21	19	it	it	PRON
ajis02-319	21	20	,	,	PUNCT
ajis02-319	21	21	•	•	ADV
ajis02-319	21	22	substantially	substantially	ADV
ajis02-319	21	23	alters	alter	VERB
ajis02-319	21	24	the	the	DET
ajis02-319	21	25	roles	role	NOUN
ajis02-319	21	26	of	of	ADP
ajis02-319	21	27	intermediaries	intermediary	NOUN
ajis02-319	21	28	in	in	ADP
ajis02-319	21	29	the	the	DET
ajis02-319	21	30	distribution	distribution	NOUN
ajis02-319	21	31	chain	chain	NOUN
ajis02-319	21	32	(	(	PUNCT
ajis02-319	21	33	poon	poon	NOUN
ajis02-319	21	34	,	,	PUNCT
ajis02-319	21	35	1993	1993	NUM
ajis02-319	21	36	)	)	PUNCT
ajis02-319	21	37	70	70	NUM
ajis02-319	21	38	ajis	ajis	NOUN
ajis02-319	21	39	vol	vol	NOUN
ajis02-319	21	40	.	.	PROPN
ajis02-319	22	1	6	6	NUM
ajis02-319	22	2	no	no	NOUN
ajis02-319	22	3	.	.	NOUN
ajis02-319	23	1	1	1	NUM
ajis02-319	23	2	september	september	PROPN
ajis02-319	23	3	1998	1998	NUM
ajis02-319	23	4	•	•	NOUN
ajis02-319	23	5	facilitates	facilitate	VERB
ajis02-319	23	6	the	the	DET
ajis02-319	23	7	production	production	NOUN
ajis02-319	23	8	of	of	ADP
ajis02-319	23	9	"	"	PUNCT
ajis02-319	23	10	new	new	ADJ
ajis02-319	23	11	,	,	PUNCT
ajis02-319	23	12	flexible	flexible	ADJ
ajis02-319	23	13	travel	travel	NOUN
ajis02-319	23	14	products	product	NOUN
ajis02-319	23	15	and	and	CCONJ
ajis02-319	23	16	services	service	NOUN
ajis02-319	23	17	that	that	PRON
ajis02-319	23	18	are	be	AUX
ajis02-319	23	19	cost	cost	NOUN
ajis02-319	23	20	-	-	PUNCT
ajis02-319	23	21	competitive	competitive	ADJ
ajis02-319	23	22	with	with	ADP
ajis02-319	23	23	mass	mass	PROPN
ajis02-319	23	24	,	,	PUNCT
ajis02-319	23	25	standardised	standardised	ADJ
ajis02-319	23	26	and	and	CCONJ
ajis02-319	23	27	rigidly	rigidly	ADV
ajis02-319	23	28	packed	packed	ADJ
ajis02-319	23	29	"	"	PUNCT
ajis02-319	23	30	products	product	NOUN
ajis02-319	23	31	"	"	PUNCT
ajis02-319	23	32	(	(	PUNCT
ajis02-319	23	33	poon	poon	NOUN
ajis02-319	23	34	,	,	PUNCT
ajis02-319	23	35	1993	1993	NUM
ajis02-319	23	36	)	)	PUNCT
ajis02-319	23	37	•	•	ADP
ajis02-319	23	38	assists	assist	NOUN
ajis02-319	23	39	in	in	ADP
ajis02-319	23	40	transforming	transform	VERB
ajis02-319	23	41	"	"	PUNCT
ajis02-319	23	42	tourism	tourism	NOUN
ajis02-319	23	43	and	and	CCONJ
ajis02-319	23	44	travel	travel	VERB
ajis02-319	23	45	into	into	ADP
ajis02-319	23	46	a	a	DET
ajis02-319	23	47	more	more	ADV
ajis02-319	23	48	flexible	flexible	ADJ
ajis02-319	23	49	,	,	PUNCT
ajis02-319	23	50	individual	individual	ADJ
ajis02-319	23	51	-	-	PUNCT
ajis02-319	23	52	oriented	orient	VERB
ajis02-319	23	53	,	,	PUNCT
ajis02-319	23	54	sustainable	sustainable	ADJ
ajis02-319	23	55	and	and	CCONJ
ajis02-319	23	56	diagonally	diagonally	ADV
ajis02-319	23	57	integrated	integrate	VERB
ajis02-319	23	58	industry	industry	NOUN
ajis02-319	23	59	"	"	PUNCT
ajis02-319	23	60	(	(	PUNCT
ajis02-319	23	61	poon	poon	NOUN
ajis02-319	23	62	,	,	PUNCT
ajis02-319	23	63	1993	1993	NUM
ajis02-319	23	64	)	)	PUNCT
ajis02-319	23	65	whoever	whoever	PRON
ajis02-319	23	66	controls	control	VERB
ajis02-319	23	67	the	the	DET
ajis02-319	23	68	information	information	NOUN
ajis02-319	23	69	,	,	PUNCT
ajis02-319	23	70	will	will	AUX
ajis02-319	23	71	control	control	VERB
ajis02-319	23	72	the	the	DET
ajis02-319	23	73	channel	channel	NOUN
ajis02-319	23	74	.	.	PUNCT
ajis02-319	24	1	current	current	ADJ
ajis02-319	24	2	trends	trend	NOUN
ajis02-319	24	3	in	in	ADP
ajis02-319	24	4	the	the	DET
ajis02-319	24	5	travel	travel	NOUN
ajis02-319	24	6	industry	industry	NOUN
ajis02-319	24	7	in	in	ADP
ajis02-319	24	8	the	the	DET
ajis02-319	24	9	past	past	NOUN
ajis02-319	24	10	,	,	PUNCT
ajis02-319	24	11	distribution	distribution	NOUN
ajis02-319	24	12	was	be	AUX
ajis02-319	24	13	closely	closely	ADV
ajis02-319	24	14	tied	tie	VERB
ajis02-319	24	15	to	to	ADP
ajis02-319	24	16	settlement	settlement	NOUN
ajis02-319	24	17	.	.	PUNCT
ajis02-319	25	1	electronic	electronic	ADJ
ajis02-319	25	2	ticketing	ticketing	NOUN
ajis02-319	25	3	and	and	CCONJ
ajis02-319	25	4	settlement	settlement	NOUN
ajis02-319	25	5	will	will	AUX
ajis02-319	25	6	separate	separate	VERB
ajis02-319	25	7	settlement	settlement	NOUN
ajis02-319	25	8	from	from	ADP
ajis02-319	25	9	distribution	distribution	NOUN
ajis02-319	25	10	,	,	PUNCT
ajis02-319	25	11	enabling	enable	VERB
ajis02-319	25	12	new	new	ADJ
ajis02-319	25	13	,	,	PUNCT
ajis02-319	25	14	flexible	flexible	ADJ
ajis02-319	25	15	packaging	packaging	NOUN
ajis02-319	25	16	structures	structure	NOUN
ajis02-319	25	17	(	(	PUNCT
ajis02-319	25	18	eastman	eastman	NOUN
ajis02-319	25	19	,	,	PUNCT
ajis02-319	25	20	1996	1996	NUM
ajis02-319	25	21	)	)	PUNCT
ajis02-319	25	22	.	.	PUNCT
ajis02-319	26	1	there	there	PRON
ajis02-319	26	2	is	be	VERB
ajis02-319	26	3	a	a	DET
ajis02-319	26	4	worldwide	worldwide	ADJ
ajis02-319	26	5	trend	trend	NOUN
ajis02-319	26	6	towards	towards	ADP
ajis02-319	26	7	independent	independent	ADJ
ajis02-319	26	8	travel	travel	NOUN
ajis02-319	26	9	(	(	PUNCT
ajis02-319	26	10	queensland	queensland	NOUN
ajis02-319	26	11	tourist	tourist	PROPN
ajis02-319	26	12	&	&	CCONJ
ajis02-319	26	13	travel	travel	PROPN
ajis02-319	26	14	corporation	corporation	NOUN
ajis02-319	26	15	,	,	PUNCT
ajis02-319	26	16	1997	1997	NUM
ajis02-319	26	17	;	;	PUNCT
ajis02-319	26	18	poon	poon	NOUN
ajis02-319	26	19	,	,	PUNCT
ajis02-319	26	20	1993	1993	NUM
ajis02-319	26	21	)	)	PUNCT
ajis02-319	26	22	.	.	PUNCT
ajis02-319	27	1	even	even	ADV
ajis02-319	27	2	the	the	DET
ajis02-319	27	3	concept	concept	NOUN
ajis02-319	27	4	of	of	ADP
ajis02-319	27	5	a	a	DET
ajis02-319	27	6	packaged	package	VERB
ajis02-319	27	7	holiday	holiday	NOUN
ajis02-319	27	8	has	have	AUX
ajis02-319	27	9	changed	change	VERB
ajis02-319	27	10	dramatically	dramatically	ADV
ajis02-319	27	11	over	over	ADP
ajis02-319	27	12	recent	recent	ADJ
ajis02-319	27	13	years	year	NOUN
ajis02-319	27	14	.	.	PUNCT
ajis02-319	28	1	a	a	DET
ajis02-319	28	2	typical	typical	ADJ
ajis02-319	28	3	package	package	NOUN
ajis02-319	28	4	is	be	AUX
ajis02-319	28	5	now	now	ADV
ajis02-319	28	6	a	a	DET
ajis02-319	28	7	fly	fly	NOUN
ajis02-319	28	8	-	-	PUNCT
ajis02-319	28	9	drive	drive	NOUN
ajis02-319	28	10	holiday	holiday	NOUN
ajis02-319	28	11	with	with	ADP
ajis02-319	28	12	hire	hire	NOUN
ajis02-319	28	13	car	car	NOUN
ajis02-319	28	14	and	and	CCONJ
ajis02-319	28	15	accommodation	accommodation	NOUN
ajis02-319	28	16	vouchers	voucher	NOUN
ajis02-319	28	17	,	,	PUNCT
ajis02-319	28	18	or	or	CCONJ
ajis02-319	28	19	perhaps	perhaps	ADV
ajis02-319	28	20	a	a	DET
ajis02-319	28	21	semi	semi	ADJ
ajis02-319	28	22	-	-	ADJ
ajis02-319	28	23	personalised	personalised	ADJ
ajis02-319	28	24	package	package	NOUN
ajis02-319	28	25	assembled	assemble	VERB
ajis02-319	28	26	from	from	ADP
ajis02-319	28	27	a	a	DET
ajis02-319	28	28	number	number	NOUN
ajis02-319	28	29	of	of	ADP
ajis02-319	28	30	mini	mini	NOUN
ajis02-319	28	31	-	-	NOUN
ajis02-319	28	32	packages	package	NOUN
ajis02-319	28	33	(	(	PUNCT
ajis02-319	28	34	travelworld	travelworld	NOUN
ajis02-319	28	35	,	,	PUNCT
ajis02-319	28	36	poon	poon	NOUN
ajis02-319	28	37	1993	1993	NUM
ajis02-319	28	38	)	)	PUNCT
ajis02-319	28	39	,	,	PUNCT
ajis02-319	28	40	the	the	DET
ajis02-319	28	41	size	size	NOUN
ajis02-319	28	42	of	of	ADP
ajis02-319	28	43	which	which	PRON
ajis02-319	28	44	is	be	AUX
ajis02-319	28	45	getting	get	VERB
ajis02-319	28	46	smaller	small	ADJ
ajis02-319	28	47	.	.	PUNCT
ajis02-319	29	1	the	the	DET
ajis02-319	29	2	industry	industry	NOUN
ajis02-319	29	3	is	be	AUX
ajis02-319	29	4	facing	face	VERB
ajis02-319	29	5	increased	increase	VERB
ajis02-319	29	6	competition	competition	NOUN
ajis02-319	29	7	through	through	ADP
ajis02-319	29	8	globalisation	globalisation	NOUN
ajis02-319	29	9	and	and	CCONJ
ajis02-319	29	10	de	de	NOUN
ajis02-319	29	11	-	-	NOUN
ajis02-319	29	12	regulation	regulation	NOUN
ajis02-319	29	13	.	.	PUNCT
ajis02-319	30	1	,	,	PUNCT
ajis02-319	30	2	changing	change	VERB
ajis02-319	30	3	customer	customer	NOUN
ajis02-319	30	4	demands	demand	VERB
ajis02-319	30	5	for	for	ADP
ajis02-319	30	6	more	more	ADJ
ajis02-319	30	7	specialised	specialised	ADJ
ajis02-319	30	8	trips	trip	NOUN
ajis02-319	30	9	,	,	PUNCT
ajis02-319	30	10	increasing	increase	VERB
ajis02-319	30	11	customer	customer	NOUN
ajis02-319	30	12	expectations	expectation	NOUN
ajis02-319	30	13	,	,	PUNCT
ajis02-319	30	14	particularly	particularly	ADV
ajis02-319	30	15	in	in	ADP
ajis02-319	30	16	relation	relation	NOUN
ajis02-319	30	17	to	to	ADP
ajis02-319	30	18	customisation	customisation	NOUN
ajis02-319	30	19	and	and	CCONJ
ajis02-319	30	20	increasing	increase	VERB
ajis02-319	30	21	knowledge	knowledge	NOUN
ajis02-319	30	22	and	and	CCONJ
ajis02-319	30	23	sophistication	sophistication	NOUN
ajis02-319	30	24	of	of	ADP
ajis02-319	30	25	customers	customer	NOUN
ajis02-319	30	26	.	.	PUNCT
ajis02-319	31	1	(	(	PUNCT
ajis02-319	31	2	bloch	bloch	PROPN
ajis02-319	31	3	&	&	CCONJ
ajis02-319	31	4	segev	segev	PROPN
ajis02-319	31	5	,	,	PUNCT
ajis02-319	31	6	1996	1996	NUM
ajis02-319	31	7	)	)	PUNCT
ajis02-319	31	8	.	.	PUNCT
ajis02-319	32	1	disintermediation	disintermediation	NOUN
ajis02-319	32	2	risks	risk	NOUN
ajis02-319	32	3	of	of	ADP
ajis02-319	32	4	new	new	ADJ
ajis02-319	32	5	information	information	NOUN
ajis02-319	32	6	technology	technology	NOUN
ajis02-319	32	7	very	very	ADV
ajis02-319	32	8	few	few	ADJ
ajis02-319	32	9	empirical	empirical	ADJ
ajis02-319	32	10	studies	study	NOUN
ajis02-319	32	11	have	have	AUX
ajis02-319	32	12	been	be	AUX
ajis02-319	32	13	carried	carry	VERB
ajis02-319	32	14	out	out	ADP
ajis02-319	32	15	to	to	PART
ajis02-319	32	16	identify	identify	VERB
ajis02-319	32	17	the	the	DET
ajis02-319	32	18	intermediaries	intermediary	NOUN
ajis02-319	32	19	that	that	PRON
ajis02-319	32	20	are	be	AUX
ajis02-319	32	21	most	most	ADV
ajis02-319	32	22	likely	likely	ADJ
ajis02-319	32	23	to	to	PART
ajis02-319	32	24	be	be	AUX
ajis02-319	32	25	affected	affect	VERB
ajis02-319	32	26	by	by	ADP
ajis02-319	32	27	electronic	electronic	ADJ
ajis02-319	32	28	commerce	commerce	NOUN
ajis02-319	32	29	,	,	PUNCT
ajis02-319	32	30	or	or	CCONJ
ajis02-319	32	31	the	the	DET
ajis02-319	32	32	likely	likely	ADJ
ajis02-319	32	33	extent	extent	NOUN
ajis02-319	32	34	of	of	ADP
ajis02-319	32	35	the	the	DET
ajis02-319	32	36	disintermediation	disintermediation	NOUN
ajis02-319	32	37	.	.	PUNCT
ajis02-319	33	1	there	there	PRON
ajis02-319	33	2	has	have	AUX
ajis02-319	33	3	been	be	AUX
ajis02-319	33	4	considerable	considerable	ADJ
ajis02-319	33	5	discussion	discussion	NOUN
ajis02-319	33	6	in	in	ADP
ajis02-319	33	7	the	the	DET
ajis02-319	33	8	travel	travel	NOUN
ajis02-319	33	9	industry	industry	NOUN
ajis02-319	33	10	press	press	NOUN
ajis02-319	33	11	about	about	ADP
ajis02-319	33	12	the	the	DET
ajis02-319	33	13	inevitable	inevitable	ADJ
ajis02-319	33	14	"	"	PUNCT
ajis02-319	33	15	disintermediation	disintermediation	NOUN
ajis02-319	33	16	"	"	PUNCT
ajis02-319	33	17	of	of	ADP
ajis02-319	33	18	travel	travel	NOUN
ajis02-319	33	19	agents	agent	NOUN
ajis02-319	33	20	as	as	ADP
ajis02-319	33	21	a	a	DET
ajis02-319	33	22	result	result	NOUN
ajis02-319	33	23	of	of	ADP
ajis02-319	33	24	the	the	DET
ajis02-319	33	25	widespread	widespread	ADJ
ajis02-319	33	26	availability	availability	NOUN
ajis02-319	33	27	of	of	ADP
ajis02-319	33	28	the	the	DET
ajis02-319	33	29	internet	internet	NOUN
ajis02-319	33	30	and	and	CCONJ
ajis02-319	33	31	it	it	PRON
ajis02-319	33	32	in	in	ADP
ajis02-319	33	33	general	general	ADJ
ajis02-319	33	34	.	.	PUNCT
ajis02-319	34	1	however	however	ADV
ajis02-319	34	2	,	,	PUNCT
ajis02-319	34	3	"	"	PUNCT
ajis02-319	34	4	from	from	ADP
ajis02-319	34	5	an	an	DET
ajis02-319	34	6	academic	academic	ADJ
ajis02-319	34	7	point	point	NOUN
ajis02-319	34	8	of	of	ADP
ajis02-319	34	9	view	view	NOUN
ajis02-319	34	10	the	the	DET
ajis02-319	34	11	"	"	PUNCT
ajis02-319	34	12	disintermediation	disintermediation	NOUN
ajis02-319	34	13	"	"	PUNCT
ajis02-319	34	14	hypothesis	hypothesis	NOUN
ajis02-319	34	15	is	be	AUX
ajis02-319	34	16	little	little	ADV
ajis02-319	34	17	documented	document	VERB
ajis02-319	34	18	,	,	PUNCT
ajis02-319	34	19	especially	especially	ADV
ajis02-319	34	20	with	with	ADP
ajis02-319	34	21	respect	respect	NOUN
ajis02-319	34	22	to	to	ADP
ajis02-319	34	23	its	its	PRON
ajis02-319	34	24	underlying	underlie	VERB
ajis02-319	34	25	theoretical	theoretical	ADJ
ajis02-319	34	26	arguments	argument	NOUN
ajis02-319	34	27	and	and	CCONJ
ajis02-319	34	28	implications	implication	NOUN
ajis02-319	34	29	"	"	PUNCT
ajis02-319	34	30	(	(	PUNCT
ajis02-319	34	31	van	van	PROPN
ajis02-319	34	32	der	der	PROPN
ajis02-319	34	33	heijden	heijden	NOUN
ajis02-319	34	34	,	,	PUNCT
ajis02-319	34	35	1996	1996	NUM
ajis02-319	34	36	)	)	PUNCT
ajis02-319	34	37	.	.	PUNCT
ajis02-319	35	1	virtual	virtual	ADJ
ajis02-319	35	2	information	information	NOUN
ajis02-319	35	3	space	space	NOUN
ajis02-319	35	4	virtual	virtual	ADJ
ajis02-319	35	5	transaction	transaction	NOUN
ajis02-319	35	6	space	space	NOUN
ajis02-319	35	7	!	!	PUNCT
ajis02-319	36	1	virtual	virtual	ADJ
ajis02-319	36	2	communication	communication	NOUN
ajis02-319	36	3	space	space	NOUN
ajis02-319	36	4	virtual	virtual	ADJ
ajis02-319	36	5	distribution	distribution	NOUN
ajis02-319	36	6	space	space	NOUN
ajis02-319	36	7	i	i	PRON
ajis02-319	36	8	angehrn	angehrn	VERB
ajis02-319	36	9	,	,	PUNCT
ajis02-319	36	10	1997	1997	NUM
ajis02-319	36	11	figure	figure	NOUN
ajis02-319	36	12	1	1	NUM
ajis02-319	36	13	:	:	PUNCT
ajis02-319	36	14	the	the	DET
ajis02-319	36	15	icdt	icdt	PROPN
ajis02-319	36	16	model	model	PROPN
ajis02-319	36	17	internet	internet	NOUN
ajis02-319	36	18	commerce	commerce	NOUN
ajis02-319	36	19	has	have	AUX
ajis02-319	36	20	introduced	introduce	VERB
ajis02-319	36	21	new	new	ADJ
ajis02-319	36	22	,	,	PUNCT
ajis02-319	36	23	virtual	virtual	ADJ
ajis02-319	36	24	market	market	NOUN
ajis02-319	36	25	spaces	space	NOUN
ajis02-319	36	26	in	in	ADP
ajis02-319	36	27	addition	addition	NOUN
ajis02-319	36	28	to	to	ADP
ajis02-319	36	29	the	the	DET
ajis02-319	36	30	traditional	traditional	ADJ
ajis02-319	36	31	physical	physical	ADJ
ajis02-319	36	32	market	market	NOUN
ajis02-319	36	33	spaces	space	NOUN
ajis02-319	36	34	.	.	PUNCT
ajis02-319	37	1	angehrn	angehrn	NOUN
ajis02-319	37	2	(	(	PUNCT
ajis02-319	37	3	1997	1997	NUM
ajis02-319	37	4	)	)	PUNCT
ajis02-319	37	5	introduced	introduce	VERB
ajis02-319	37	6	a	a	DET
ajis02-319	37	7	generic	generic	ADJ
ajis02-319	37	8	framework	framework	NOUN
ajis02-319	37	9	,	,	PUNCT
ajis02-319	37	10	the	the	DET
ajis02-319	37	11	icdt	icdt	PROPN
ajis02-319	37	12	model	model	NOUN
ajis02-319	37	13	(	(	PUNCT
ajis02-319	37	14	figure	figure	NOUN
ajis02-319	37	15	1	1	NUM
ajis02-319	37	16	)	)	PUNCT
ajis02-319	37	17	to	to	PART
ajis02-319	37	18	classify	classify	VERB
ajis02-319	37	19	and	and	CCONJ
ajis02-319	37	20	illustrate	illustrate	VERB
ajis02-319	37	21	significant	significant	ADJ
ajis02-319	37	22	business	business	NOUN
ajis02-319	37	23	opportunities	opportunity	NOUN
ajis02-319	37	24	and	and	CCONJ
ajis02-319	37	25	threats	threat	NOUN
ajis02-319	37	26	generated	generate	VERB
ajis02-319	37	27	by	by	ADP
ajis02-319	37	28	the	the	DET
ajis02-319	37	29	internet	internet	NOUN
ajis02-319	37	30	.	.	PUNCT
ajis02-319	38	1	the	the	DET
ajis02-319	38	2	model	model	NOUN
ajis02-319	38	3	describes	describe	VERB
ajis02-319	38	4	four	four	NUM
ajis02-319	38	5	new	new	ADJ
ajis02-319	38	6	,	,	PUNCT
ajis02-319	38	7	virtual	virtual	ADJ
ajis02-319	38	8	market	market	NOUN
ajis02-319	38	9	spaces	space	NOUN
ajis02-319	38	10	that	that	PRON
ajis02-319	38	11	are	be	AUX
ajis02-319	38	12	being	be	AUX
ajis02-319	38	13	created	create	VERB
ajis02-319	38	14	by	by	ADP
ajis02-319	38	15	the	the	DET
ajis02-319	38	16	internet	internet	NOUN
ajis02-319	38	17	.	.	PUNCT
ajis02-319	39	1	they	they	PRON
ajis02-319	39	2	are	be	AUX
ajis02-319	39	3	the	the	DET
ajis02-319	39	4	information	information	NOUN
ajis02-319	39	5	,	,	PUNCT
ajis02-319	39	6	communication	communication	NOUN
ajis02-319	39	7	,	,	PUNCT
ajis02-319	39	8	transaction	transaction	NOUN
ajis02-319	39	9	and	and	CCONJ
ajis02-319	39	10	distribution	distribution	NOUN
ajis02-319	39	11	spaces	space	NOUN
ajis02-319	39	12	.	.	PUNCT
ajis02-319	40	1	angehrn	angehrn	NOUN
ajis02-319	40	2	treats	treat	VERB
ajis02-319	40	3	each	each	DET
ajis02-319	40	4	space	space	NOUN
ajis02-319	40	5	separately	separately	ADV
ajis02-319	40	6	because	because	SCONJ
ajis02-319	40	7	they	they	PRON
ajis02-319	40	8	each	each	PRON
ajis02-319	40	9	require	require	VERB
ajis02-319	40	10	different	different	ADJ
ajis02-319	40	11	strategies	strategy	NOUN
ajis02-319	40	12	and	and	CCONJ
ajis02-319	40	13	technological	technological	ADJ
ajis02-319	40	14	approaches	approach	NOUN
ajis02-319	40	15	.	.	PUNCT
ajis02-319	41	1	the	the	DET
ajis02-319	41	2	virtual	virtual	ADJ
ajis02-319	41	3	information	information	NOUN
ajis02-319	41	4	space	space	NOUN
ajis02-319	41	5	is	be	AUX
ajis02-319	41	6	where	where	SCONJ
ajis02-319	41	7	company	company	NOUN
ajis02-319	41	8	,	,	PUNCT
ajis02-319	41	9	product	product	NOUN
ajis02-319	41	10	and	and	CCONJ
ajis02-319	41	11	price	price	NOUN
ajis02-319	41	12	information	information	NOUN
ajis02-319	41	13	is	be	AUX
ajis02-319	41	14	provided	provide	VERB
ajis02-319	41	15	to	to	PART
ajis02-319	41	16	die	die	VERB
ajis02-319	41	17	customer	customer	NOUN
ajis02-319	41	18	.	.	PUNCT
ajis02-319	42	1	it	it	PRON
ajis02-319	42	2	is	be	AUX
ajis02-319	42	3	a	a	DET
ajis02-319	42	4	one	one	NUM
ajis02-319	42	5	-	-	PUNCT
ajis02-319	42	6	way	way	NOUN
ajis02-319	42	7	communication	communication	NOUN
ajis02-319	42	8	channel	channel	NOUN
ajis02-319	42	9	.	.	PUNCT
ajis02-319	43	1	the	the	DET
ajis02-319	43	2	virtual	virtual	ADJ
ajis02-319	43	3	communication	communication	NOUN
ajis02-319	43	4	space	space	NOUN
ajis02-319	43	5	is	be	AUX
ajis02-319	43	6	where	where	SCONJ
ajis02-319	43	7	interaction	interaction	NOUN
ajis02-319	43	8	and	and	CCONJ
ajis02-319	43	9	relationship	relationship	NOUN
ajis02-319	43	10	building	building	NOUN
ajis02-319	43	11	with	with	ADP
ajis02-319	43	12	the	the	DET
ajis02-319	43	13	customer	customer	NOUN
ajis02-319	43	14	occurs	occur	VERB
ajis02-319	43	15	.	.	PUNCT
ajis02-319	44	1	the	the	DET
ajis02-319	44	2	virtual	virtual	ADJ
ajis02-319	44	3	distribution	distribution	NOUN
ajis02-319	44	4	space	space	NOUN
ajis02-319	44	5	is	be	AUX
ajis02-319	44	6	where	where	SCONJ
ajis02-319	44	7	products	product	NOUN
ajis02-319	44	8	and	and	CCONJ
ajis02-319	44	9	services	service	NOUN
ajis02-319	44	10	are	be	AUX
ajis02-319	44	11	delivered	deliver	VERB
ajis02-319	44	12	.	.	PUNCT
ajis02-319	45	1	since	since	SCONJ
ajis02-319	45	2	it	it	PRON
ajis02-319	45	3	is	be	AUX
ajis02-319	45	4	a	a	DET
ajis02-319	45	5	71	71	NUM
ajis02-319	45	6	ajis	ajis	NOUN
ajis02-319	45	7	vol	vol	NOUN
ajis02-319	45	8	.	.	PROPN
ajis02-319	46	1	6	6	NUM
ajis02-319	46	2	no	no	NOUN
ajis02-319	46	3	.	.	NOUN
ajis02-319	47	1	1	1	NUM
ajis02-319	47	2	september	september	PROPN
ajis02-319	47	3	1998	1998	NUM
ajis02-319	47	4	virtual	virtual	ADJ
ajis02-319	47	5	space	space	NOUN
ajis02-319	47	6	,	,	PUNCT
ajis02-319	47	7	it	it	PRON
ajis02-319	47	8	is	be	AUX
ajis02-319	47	9	only	only	ADV
ajis02-319	47	10	suitable	suitable	ADJ
ajis02-319	47	11	for	for	ADP
ajis02-319	47	12	delivery	delivery	NOUN
ajis02-319	47	13	of	of	ADP
ajis02-319	47	14	digitised	digitise	VERB
ajis02-319	47	15	products	product	NOUN
ajis02-319	47	16	and	and	CCONJ
ajis02-319	47	17	services	service	NOUN
ajis02-319	47	18	.	.	PUNCT
ajis02-319	48	1	the	the	DET
ajis02-319	48	2	virtual	virtual	ADJ
ajis02-319	48	3	transaction	transaction	NOUN
ajis02-319	48	4	space	space	NOUN
ajis02-319	48	5	is	be	AUX
ajis02-319	48	6	where	where	SCONJ
ajis02-319	48	7	orders	order	NOUN
ajis02-319	48	8	,	,	PUNCT
ajis02-319	48	9	invoices	invoice	NOUN
ajis02-319	48	10	,	,	PUNCT
ajis02-319	48	11	and	and	CCONJ
ajis02-319	48	12	payments	payment	NOUN
ajis02-319	48	13	occur	occur	VERB
ajis02-319	48	14	.	.	PUNCT
ajis02-319	49	1	figure	figure	NOUN
ajis02-319	49	2	2	2	NUM
ajis02-319	49	3	shows	show	VERB
ajis02-319	49	4	this	this	DET
ajis02-319	49	5	model	model	NOUN
ajis02-319	49	6	applied	apply	VERB
ajis02-319	49	7	to	to	ADP
ajis02-319	49	8	the	the	DET
ajis02-319	49	9	travel	travel	NOUN
ajis02-319	49	10	industry	industry	NOUN
ajis02-319	49	11	.	.	PUNCT
ajis02-319	50	1	virtual	virtual	ADJ
ajis02-319	50	2	information	information	NOUN
ajis02-319	50	3	space	space	NOUN
ajis02-319	50	4	•product	•product	NOUN
ajis02-319	50	5	info	info	NOUN
ajis02-319	50	6	•destinational	•destinational	PROPN
ajis02-319	50	7	info	info	NOUN
ajis02-319	50	8	•availability	•availability	NOUN
ajis02-319	50	9	info	info	NOUN
ajis02-319	50	10	•rates	•rate	NOUN
ajis02-319	50	11	info	info	NOUN
ajis02-319	50	12	•package	•package	NOUN
ajis02-319	50	13	building	build	VERB
ajis02-319	50	14	virtual	virtual	ADJ
ajis02-319	50	15	transaction	transaction	NOUN
ajis02-319	50	16	space	space	NOUN
ajis02-319	50	17	i	i	PRON
ajis02-319	50	18	virtual	virtual	ADJ
ajis02-319	50	19	communication	communication	NOUN
ajis02-319	50	20	space	space	NOUN
ajis02-319	50	21	!	!	PUNCT
ajis02-319	51	1	relationship	relationship	NOUN
ajis02-319	51	2	building	build	VERB
ajis02-319	51	3	'	'	PART
ajis02-319	51	4	information	information	NOUN
ajis02-319	51	5	assessment	assessment	NOUN
ajis02-319	51	6	consulting	consulting	NOUN
ajis02-319	51	7	advice	advice	NOUN
ajis02-319	51	8	'	'	PUNCT
ajis02-319	51	9	bargain	bargain	NOUN
ajis02-319	51	10	hunting	hunt	VERB
ajis02-319	51	11	•reservations	•reservation	NOUN
ajis02-319	51	12	•payment	•payment	AUX
ajis02-319	51	13	figure	figure	NOUN
ajis02-319	51	14	2	2	NUM
ajis02-319	51	15	:	:	PUNCT
ajis02-319	51	16	the	the	DET
ajis02-319	51	17	travel	travel	NOUN
ajis02-319	51	18	industry	industry	NOUN
ajis02-319	51	19	icdt	icdt	PROPN
ajis02-319	51	20	model	model	NOUN
ajis02-319	51	21	virtual	virtual	ADJ
ajis02-319	51	22	distribution	distribution	NOUN
ajis02-319	51	23	space	space	NOUN
ajis02-319	51	24	•guides	•guide	VERB
ajis02-319	51	25	•itineraries	•itineraries	PROPN
ajis02-319	51	26	•weather	•weather	PROPN
ajis02-319	51	27	reports	report	VERB
ajis02-319	51	28	the	the	DET
ajis02-319	51	29	risk	risk	NOUN
ajis02-319	51	30	of	of	ADP
ajis02-319	51	31	disintermediation	disintermediation	NOUN
ajis02-319	51	32	is	be	AUX
ajis02-319	51	33	related	relate	VERB
ajis02-319	51	34	to	to	ADP
ajis02-319	51	35	the	the	DET
ajis02-319	51	36	ease	ease	NOUN
ajis02-319	51	37	with	with	SCONJ
ajis02-319	51	38	which	which	DET
ajis02-319	51	39	technology	technology	NOUN
ajis02-319	51	40	can	can	AUX
ajis02-319	51	41	be	be	AUX
ajis02-319	51	42	used	use	VERB
ajis02-319	51	43	to	to	PART
ajis02-319	51	44	replace	replace	VERB
ajis02-319	51	45	the	the	DET
ajis02-319	51	46	role	role	NOUN
ajis02-319	51	47	of	of	ADP
ajis02-319	51	48	an	an	DET
ajis02-319	51	49	intermediary	intermediary	NOUN
ajis02-319	51	50	in	in	ADP
ajis02-319	51	51	each	each	PRON
ajis02-319	51	52	of	of	ADP
ajis02-319	51	53	these	these	DET
ajis02-319	51	54	virtual	virtual	ADJ
ajis02-319	51	55	spaces	space	NOUN
ajis02-319	51	56	.	.	PUNCT
ajis02-319	52	1	bloch	bloch	PROPN
ajis02-319	52	2	and	and	CCONJ
ajis02-319	52	3	segev	segev	PROPN
ajis02-319	52	4	(	(	PUNCT
ajis02-319	52	5	1996	1996	NUM
ajis02-319	52	6	)	)	PUNCT
ajis02-319	52	7	proposed	propose	VERB
ajis02-319	52	8	that	that	SCONJ
ajis02-319	52	9	the	the	DET
ajis02-319	52	10	positive	positive	ADJ
ajis02-319	52	11	impacts	impact	NOUN
ajis02-319	52	12	of	of	ADP
ajis02-319	52	13	electronic	electronic	ADJ
ajis02-319	52	14	commerce	commerce	NOUN
ajis02-319	52	15	for	for	ADP
ajis02-319	52	16	existing	exist	VERB
ajis02-319	52	17	intermediaries	intermediary	NOUN
ajis02-319	52	18	would	would	AUX
ajis02-319	52	19	be	be	AUX
ajis02-319	52	20	:	:	PUNCT
ajis02-319	52	21	•	•	ADV
ajis02-319	52	22	raising	raising	NOUN
ajis02-319	52	23	of	of	ADP
ajis02-319	52	24	entry	entry	NOUN
ajis02-319	52	25	barriers	barrier	NOUN
ajis02-319	52	26	for	for	ADP
ajis02-319	52	27	new	new	ADJ
ajis02-319	52	28	entrants	entrant	NOUN
ajis02-319	52	29	by	by	ADP
ajis02-319	52	30	increasing	increase	VERB
ajis02-319	52	31	customer	customer	NOUN
ajis02-319	52	32	switching	switch	VERB
ajis02-319	52	33	costs	cost	NOUN
ajis02-319	52	34	•	•	ADV
ajis02-319	52	35	faster	fast	ADJ
ajis02-319	52	36	introduction	introduction	NOUN
ajis02-319	52	37	of	of	ADP
ajis02-319	52	38	new	new	ADJ
ajis02-319	52	39	products	product	NOUN
ajis02-319	52	40	•	•	PRON
ajis02-319	52	41	re	re	NOUN
ajis02-319	52	42	-	-	NOUN
ajis02-319	52	43	intermediation	intermediation	NOUN
ajis02-319	52	44	of	of	ADP
ajis02-319	52	45	new	new	ADJ
ajis02-319	52	46	intermediaries	intermediary	NOUN
ajis02-319	52	47	acting	act	VERB
ajis02-319	52	48	as	as	ADP
ajis02-319	52	49	information	information	NOUN
ajis02-319	52	50	brokers	broker	NOUN
ajis02-319	52	51	bloch	bloch	PROPN
ajis02-319	52	52	and	and	CCONJ
ajis02-319	52	53	segev	segev	NOUN
ajis02-319	52	54	(	(	PUNCT
ajis02-319	52	55	1996	1996	NUM
ajis02-319	52	56	)	)	PUNCT
ajis02-319	52	57	argue	argue	VERB
ajis02-319	52	58	that	that	SCONJ
ajis02-319	52	59	electronic	electronic	ADJ
ajis02-319	52	60	commerce	commerce	NOUN
ajis02-319	52	61	will	will	AUX
ajis02-319	52	62	have	have	VERB
ajis02-319	52	63	most	most	ADJ
ajis02-319	52	64	impact	impact	NOUN
ajis02-319	52	65	on	on	ADP
ajis02-319	52	66	industries	industry	NOUN
ajis02-319	52	67	where	where	SCONJ
ajis02-319	52	68	customer	customer	NOUN
ajis02-319	52	69	service	service	NOUN
ajis02-319	52	70	and	and	CCONJ
ajis02-319	52	71	information	information	NOUN
ajis02-319	52	72	play	play	VERB
ajis02-319	52	73	an	an	DET
ajis02-319	52	74	important	important	ADJ
ajis02-319	52	75	role	role	NOUN
ajis02-319	52	76	in	in	ADP
ajis02-319	52	77	the	the	DET
ajis02-319	52	78	buying	buying	NOUN
ajis02-319	52	79	process	process	NOUN
ajis02-319	52	80	.	.	PUNCT
ajis02-319	53	1	this	this	DET
ajis02-319	53	2	category	category	NOUN
ajis02-319	53	3	would	would	AUX
ajis02-319	53	4	include	include	VERB
ajis02-319	53	5	industries	industry	NOUN
ajis02-319	53	6	such	such	ADJ
ajis02-319	53	7	as	as	ADP
ajis02-319	53	8	banking	banking	NOUN
ajis02-319	53	9	,	,	PUNCT
ajis02-319	53	10	travel	travel	NOUN
ajis02-319	53	11	and	and	CCONJ
ajis02-319	53	12	retailing	retailing	NOUN
ajis02-319	53	13	of	of	ADP
ajis02-319	53	14	commodities	commodity	NOUN
ajis02-319	53	15	such	such	ADJ
ajis02-319	53	16	as	as	ADP
ajis02-319	53	17	books	book	NOUN
ajis02-319	53	18	,	,	PUNCT
ajis02-319	53	19	cds	cd	NOUN
ajis02-319	53	20	,	,	PUNCT
ajis02-319	53	21	and	and	CCONJ
ajis02-319	53	22	wine	wine	NOUN
ajis02-319	53	23	.	.	PUNCT
ajis02-319	54	1	when	when	SCONJ
ajis02-319	54	2	their	their	PRON
ajis02-319	54	3	methodology	methodology	NOUN
ajis02-319	54	4	was	be	AUX
ajis02-319	54	5	applied	apply	VERB
ajis02-319	54	6	to	to	ADP
ajis02-319	54	7	the	the	DET
ajis02-319	54	8	travel	travel	NOUN
ajis02-319	54	9	industry	industry	NOUN
ajis02-319	54	10	,	,	PUNCT
ajis02-319	54	11	and	and	CCONJ
ajis02-319	54	12	travel	travel	NOUN
ajis02-319	54	13	agents	agent	NOUN
ajis02-319	54	14	specifically	specifically	ADV
ajis02-319	54	15	,	,	PUNCT
ajis02-319	54	16	the	the	DET
ajis02-319	54	17	greatest	great	ADJ
ajis02-319	54	18	impact	impact	NOUN
ajis02-319	54	19	was	be	AUX
ajis02-319	54	20	shown	show	VERB
ajis02-319	54	21	to	to	PART
ajis02-319	54	22	be	be	AUX
ajis02-319	54	23	on	on	ADP
ajis02-319	54	24	the	the	DET
ajis02-319	54	25	travel	travel	NOUN
ajis02-319	54	26	agent	agent	NOUN
ajis02-319	54	27	's	's	PART
ajis02-319	54	28	roles	role	NOUN
ajis02-319	54	29	as	as	ADP
ajis02-319	54	30	transaction	transaction	NOUN
ajis02-319	54	31	processors	processor	NOUN
ajis02-319	54	32	(	(	PUNCT
ajis02-319	54	33	ticketing	ticketing	NOUN
ajis02-319	54	34	and	and	CCONJ
ajis02-319	54	35	settlement	settlement	NOUN
ajis02-319	54	36	)	)	PUNCT
ajis02-319	54	37	and	and	CCONJ
ajis02-319	54	38	suppliers	supplier	NOUN
ajis02-319	54	39	of	of	ADP
ajis02-319	54	40	raw	raw	ADJ
ajis02-319	54	41	unprocessed	unprocesse	VERB
ajis02-319	54	42	,	,	PUNCT
ajis02-319	54	43	product	product	NOUN
ajis02-319	54	44	information	information	NOUN
ajis02-319	54	45	.	.	PUNCT
ajis02-319	55	1	these	these	DET
ajis02-319	55	2	roles	role	NOUN
ajis02-319	55	3	will	will	AUX
ajis02-319	55	4	continue	continue	VERB
ajis02-319	55	5	to	to	PART
ajis02-319	55	6	be	be	AUX
ajis02-319	55	7	replaced	replace	VERB
ajis02-319	55	8	by	by	ADP
ajis02-319	55	9	technology	technology	NOUN
ajis02-319	55	10	as	as	SCONJ
ajis02-319	55	11	suppliers	supplier	NOUN
ajis02-319	55	12	provide	provide	VERB
ajis02-319	55	13	standard	standard	ADJ
ajis02-319	55	14	product	product	NOUN
ajis02-319	55	15	information	information	NOUN
ajis02-319	55	16	,	,	PUNCT
ajis02-319	55	17	electronic	electronic	ADJ
ajis02-319	55	18	ticketing	ticketing	NOUN
ajis02-319	55	19	and	and	CCONJ
ajis02-319	55	20	electronic	electronic	ADJ
ajis02-319	55	21	funds	fund	NOUN
ajis02-319	55	22	transfer	transfer	NOUN
ajis02-319	55	23	services	service	NOUN
ajis02-319	55	24	directly	directly	ADV
ajis02-319	55	25	to	to	ADP
ajis02-319	55	26	the	the	DET
ajis02-319	55	27	consumer	consumer	NOUN
ajis02-319	55	28	.	.	PUNCT
ajis02-319	56	1	the	the	DET
ajis02-319	56	2	role	role	NOUN
ajis02-319	56	3	of	of	ADP
ajis02-319	56	4	advisor	advisor	NOUN
ajis02-319	56	5	,	,	PUNCT
ajis02-319	56	6	critically	critically	ADV
ajis02-319	56	7	assessing	assess	VERB
ajis02-319	56	8	product	product	NOUN
ajis02-319	56	9	and	and	CCONJ
ajis02-319	56	10	destinational	destinational	ADJ
ajis02-319	56	11	information	information	NOUN
ajis02-319	56	12	and	and	CCONJ
ajis02-319	56	13	assisting	assist	VERB
ajis02-319	56	14	the	the	DET
ajis02-319	56	15	consumer	consumer	NOUN
ajis02-319	56	16	to	to	PART
ajis02-319	56	17	make	make	VERB
ajis02-319	56	18	a	a	DET
ajis02-319	56	19	suitable	suitable	ADJ
ajis02-319	56	20	choice	choice	NOUN
ajis02-319	56	21	based	base	VERB
ajis02-319	56	22	on	on	ADP
ajis02-319	56	23	their	their	PRON
ajis02-319	56	24	preferences	preference	NOUN
ajis02-319	56	25	,	,	PUNCT
ajis02-319	56	26	was	be	AUX
ajis02-319	56	27	not	not	PART
ajis02-319	56	28	seen	see	VERB
ajis02-319	56	29	to	to	PART
ajis02-319	56	30	be	be	AUX
ajis02-319	56	31	under	under	ADP
ajis02-319	56	32	any	any	DET
ajis02-319	56	33	real	real	ADJ
ajis02-319	56	34	threat	threat	NOUN
ajis02-319	56	35	.	.	PUNCT
ajis02-319	57	1	this	this	PRON
ajis02-319	57	2	indicates	indicate	VERB
ajis02-319	57	3	that	that	SCONJ
ajis02-319	57	4	travel	travel	NOUN
ajis02-319	57	5	agents	agent	NOUN
ajis02-319	57	6	need	need	VERB
ajis02-319	57	7	to	to	PART
ajis02-319	57	8	re	re	VERB
ajis02-319	57	9	-	-	VERB
ajis02-319	57	10	position	position	NOUN
ajis02-319	57	11	and	and	CCONJ
ajis02-319	57	12	focus	focus	VERB
ajis02-319	57	13	on	on	ADP
ajis02-319	57	14	the	the	DET
ajis02-319	57	15	latter	latter	ADJ
ajis02-319	57	16	role	role	NOUN
ajis02-319	57	17	if	if	SCONJ
ajis02-319	57	18	they	they	PRON
ajis02-319	57	19	are	be	AUX
ajis02-319	57	20	to	to	PART
ajis02-319	57	21	survive	survive	VERB
ajis02-319	57	22	and	and	CCONJ
ajis02-319	57	23	grow	grow	VERB
ajis02-319	57	24	.	.	PUNCT
ajis02-319	58	1	brenner	brenner	PROPN
ajis02-319	58	2	,	,	PUNCT
ajis02-319	58	3	kolbe	kolbe	PROPN
ajis02-319	58	4	and	and	CCONJ
ajis02-319	58	5	hamm	hamm	PROPN
ajis02-319	58	6	(	(	PUNCT
ajis02-319	58	7	1996	1996	NUM
ajis02-319	58	8	)	)	PUNCT
ajis02-319	58	9	and	and	CCONJ
ajis02-319	58	10	lenz	lenz	PROPN
ajis02-319	58	11	(	(	PUNCT
ajis02-319	58	12	1996	1996	NUM
ajis02-319	58	13	)	)	PUNCT
ajis02-319	58	14	support	support	NOUN
ajis02-319	58	15	bloch	bloch	NOUN
ajis02-319	58	16	and	and	CCONJ
ajis02-319	58	17	segev	segev	NOUN
ajis02-319	58	18	's	's	PART
ajis02-319	58	19	position	position	NOUN
ajis02-319	58	20	.	.	PUNCT
ajis02-319	59	1	brenner	brenner	PROPN
ajis02-319	59	2	,	,	PUNCT
ajis02-319	59	3	kolbe	kolbe	PROPN
ajis02-319	59	4	and	and	CCONJ
ajis02-319	59	5	hamm	hamm	PROPN
ajis02-319	59	6	investigated	investigate	VERB
ajis02-319	59	7	the	the	DET
ajis02-319	59	8	risk	risk	NOUN
ajis02-319	59	9	of	of	ADP
ajis02-319	59	10	disintermediation	disintermediation	NOUN
ajis02-319	59	11	in	in	ADP
ajis02-319	59	12	the	the	DET
ajis02-319	59	13	academic	academic	ADJ
ajis02-319	59	14	book	book	NOUN
ajis02-319	59	15	publishing	publish	VERB
ajis02-319	59	16	industry	industry	NOUN
ajis02-319	59	17	and	and	CCONJ
ajis02-319	59	18	concluded	conclude	VERB
ajis02-319	59	19	that	that	SCONJ
ajis02-319	59	20	the	the	DET
ajis02-319	59	21	risk	risk	NOUN
ajis02-319	59	22	is	be	AUX
ajis02-319	59	23	related	relate	VERB
ajis02-319	59	24	to	to	ADP
ajis02-319	59	25	the	the	DET
ajis02-319	59	26	ability	ability	NOUN
ajis02-319	59	27	of	of	ADP
ajis02-319	59	28	information	information	NOUN
ajis02-319	59	29	technology	technology	NOUN
ajis02-319	59	30	to	to	PART
ajis02-319	59	31	replace	replace	VERB
ajis02-319	59	32	the	the	DET
ajis02-319	59	33	core	core	NOUN
ajis02-319	59	34	competencies	competency	NOUN
ajis02-319	59	35	of	of	ADP
ajis02-319	59	36	the	the	DET
ajis02-319	59	37	intermediaries	intermediary	NOUN
ajis02-319	59	38	.	.	PUNCT
ajis02-319	60	1	lenz	lenz	PROPN
ajis02-319	60	2	concluded	conclude	VERB
ajis02-319	60	3	that	that	SCONJ
ajis02-319	60	4	the	the	DET
ajis02-319	60	5	roles	role	NOUN
ajis02-319	60	6	that	that	PRON
ajis02-319	60	7	are	be	AUX
ajis02-319	60	8	most	most	ADV
ajis02-319	60	9	easily	easily	ADV
ajis02-319	60	10	replaced	replace	VERB
ajis02-319	60	11	by	by	ADP
ajis02-319	60	12	technology	technology	NOUN
ajis02-319	60	13	,	,	PUNCT
ajis02-319	60	14	transaction	transaction	NOUN
ajis02-319	60	15	processing	processing	NOUN
ajis02-319	60	16	and	and	CCONJ
ajis02-319	60	17	information	information	NOUN
ajis02-319	60	18	provision	provision	NOUN
ajis02-319	60	19	,	,	PUNCT
ajis02-319	60	20	will	will	AUX
ajis02-319	60	21	be	be	AUX
ajis02-319	60	22	the	the	DET
ajis02-319	60	23	first	first	ADJ
ajis02-319	60	24	to	to	PART
ajis02-319	60	25	be	be	AUX
ajis02-319	60	26	automated	automate	VERB
ajis02-319	60	27	,	,	PUNCT
ajis02-319	60	28	as	as	SCONJ
ajis02-319	60	29	has	have	AUX
ajis02-319	60	30	already	already	ADV
ajis02-319	60	31	happened	happen	VERB
ajis02-319	60	32	with	with	ADP
ajis02-319	60	33	the	the	DET
ajis02-319	60	34	banks	bank	NOUN
ajis02-319	60	35	.	.	PUNCT
ajis02-319	61	1	the	the	DET
ajis02-319	61	2	recent	recent	ADJ
ajis02-319	61	3	moves	move	NOUN
ajis02-319	61	4	by	by	ADP
ajis02-319	61	5	airlines	airline	NOUN
ajis02-319	61	6	to	to	PART
ajis02-319	61	7	cap	cap	VERB
ajis02-319	61	8	or	or	CCONJ
ajis02-319	61	9	reduce	reduce	VERB
ajis02-319	61	10	travel	travel	NOUN
ajis02-319	61	11	agent	agent	NOUN
ajis02-319	61	12	's	's	PART
ajis02-319	61	13	commission	commission	NOUN
ajis02-319	61	14	and	and	CCONJ
ajis02-319	61	15	continuing	continue	VERB
ajis02-319	61	16	expansion	expansion	NOUN
ajis02-319	61	17	of	of	ADP
ajis02-319	61	18	direct	direct	ADJ
ajis02-319	61	19	sales	sale	NOUN
ajis02-319	61	20	to	to	ADP
ajis02-319	61	21	consumers	consumer	NOUN
ajis02-319	61	22	,	,	PUNCT
ajis02-319	61	23	highlights	highlight	VERB
ajis02-319	61	24	the	the	DET
ajis02-319	61	25	vulnerability	vulnerability	NOUN
ajis02-319	61	26	of	of	ADP
ajis02-319	61	27	the	the	DET
ajis02-319	61	28	transaction	transaction	NOUN
ajis02-319	61	29	space	space	NOUN
ajis02-319	61	30	.	.	PUNCT
ajis02-319	62	1	similarly	similarly	ADV
ajis02-319	62	2	,	,	PUNCT
ajis02-319	62	3	focussing	focusse	VERB
ajis02-319	62	4	on	on	ADP
ajis02-319	62	5	recommending	recommend	VERB
ajis02-319	62	6	and	and	CCONJ
ajis02-319	62	7	selling	sell	VERB
ajis02-319	62	8	preferred	preferred	ADJ
ajis02-319	62	9	suppliers	supplier	NOUN
ajis02-319	62	10	standard	standard	ADJ
ajis02-319	62	11	packaged	package	VERB
ajis02-319	62	12	products	product	NOUN
ajis02-319	62	13	,	,	PUNCT
ajis02-319	62	14	presumably	presumably	ADV
ajis02-319	62	15	because	because	SCONJ
ajis02-319	62	16	of	of	ADP
ajis02-319	62	17	higher	high	ADJ
ajis02-319	62	18	commissions	commission	NOUN
ajis02-319	62	19	or	or	CCONJ
ajis02-319	62	20	lower	low	ADJ
ajis02-319	62	21	cost	cost	NOUN
ajis02-319	62	22	of	of	ADP
ajis02-319	62	23	sale	sale	NOUN
ajis02-319	62	24	,	,	PUNCT
ajis02-319	62	25	compromises	compromise	VERB
ajis02-319	62	26	the	the	DET
ajis02-319	62	27	travel	travel	NOUN
ajis02-319	62	28	agents	agent	NOUN
ajis02-319	62	29	perceived	perceive	VERB
ajis02-319	62	30	independence	independence	NOUN
ajis02-319	62	31	and	and	CCONJ
ajis02-319	62	32	value	value	NOUN
ajis02-319	62	33	added	add	VERB
ajis02-319	62	34	in	in	ADP
ajis02-319	62	35	the	the	DET
ajis02-319	62	36	mind	mind	NOUN
ajis02-319	62	37	of	of	ADP
ajis02-319	62	38	the	the	DET
ajis02-319	62	39	customer	customer	NOUN
ajis02-319	62	40	.	.	PUNCT
ajis02-319	63	1	poon	poon	NOUN
ajis02-319	63	2	(	(	PUNCT
ajis02-319	63	3	1993	1993	NUM
ajis02-319	63	4	)	)	PUNCT
ajis02-319	63	5	asserts	assert	VERB
ajis02-319	63	6	that	that	SCONJ
ajis02-319	63	7	"	"	PUNCT
ajis02-319	63	8	players	player	NOUN
ajis02-319	63	9	closest	close	ADJ
ajis02-319	63	10	to	to	ADP
ajis02-319	63	11	consumers	consumer	NOUN
ajis02-319	63	12	(	(	PUNCT
ajis02-319	63	13	eg	eg	NOUN
ajis02-319	63	14	.	.	PUNCT
ajis02-319	64	1	travel	travel	NOUN
ajis02-319	64	2	agents	agent	NOUN
ajis02-319	64	3	,	,	PUNCT
ajis02-319	64	4	hotels	hotel	NOUN
ajis02-319	64	5	)	)	PUNCT
ajis02-319	64	6	and	and	CCONJ
ajis02-319	64	7	those	those	PRON
ajis02-319	64	8	in	in	ADP
ajis02-319	64	9	control	control	NOUN
ajis02-319	64	10	of	of	ADP
ajis02-319	64	11	the	the	DET
ajis02-319	64	12	industry	industry	NOUN
ajis02-319	64	13	's	's	PART
ajis02-319	64	14	information	information	NOUN
ajis02-319	64	15	are	be	AUX
ajis02-319	64	16	expected	expect	VERB
ajis02-319	64	17	to	to	PART
ajis02-319	64	18	gain	gain	VERB
ajis02-319	64	19	"	"	PUNCT
ajis02-319	64	20	.	.	PUNCT
ajis02-319	65	1	since	since	SCONJ
ajis02-319	65	2	the	the	DET
ajis02-319	65	3	travel	travel	NOUN
ajis02-319	65	4	agent	agent	NOUN
ajis02-319	65	5	is	be	AUX
ajis02-319	65	6	the	the	DET
ajis02-319	65	7	closest	close	ADJ
ajis02-319	65	8	intermediary	intermediary	NOUN
ajis02-319	65	9	to	to	ADP
ajis02-319	65	10	the	the	DET
ajis02-319	65	11	customer	customer	NOUN
ajis02-319	65	12	at	at	ADP
ajis02-319	65	13	the	the	DET
ajis02-319	65	14	point	point	NOUN
ajis02-319	65	15	of	of	ADP
ajis02-319	65	16	sale	sale	NOUN
ajis02-319	65	17	(	(	PUNCT
ajis02-319	65	18	and	and	CCONJ
ajis02-319	65	19	usually	usually	ADV
ajis02-319	65	20	the	the	DET
ajis02-319	65	21	point	point	NOUN
ajis02-319	65	22	of	of	ADP
ajis02-319	65	23	departure	departure	NOUN
ajis02-319	65	24	)	)	PUNCT
ajis02-319	65	25	,	,	PUNCT
ajis02-319	65	26	the	the	DET
ajis02-319	65	27	risk	risk	NOUN
ajis02-319	65	28	of	of	ADP
ajis02-319	65	29	disintermediation	disintermediation	NOUN
ajis02-319	65	30	will	will	AUX
ajis02-319	65	31	be	be	AUX
ajis02-319	65	32	minimal	minimal	ADJ
ajis02-319	65	33	if	if	SCONJ
ajis02-319	65	34	they	they	PRON
ajis02-319	65	35	are	be	AUX
ajis02-319	65	36	operating	operate	VERB
ajis02-319	65	37	in	in	ADP
ajis02-319	65	38	an	an	DET
ajis02-319	65	39	area	area	NOUN
ajis02-319	65	40	that	that	PRON
ajis02-319	65	41	is	be	AUX
ajis02-319	65	42	difficult	difficult	ADJ
ajis02-319	65	43	to	to	PART
ajis02-319	65	44	replace	replace	VERB
ajis02-319	65	45	with	with	ADP
ajis02-319	65	46	it	it	PRON
ajis02-319	65	47	.	.	PUNCT
ajis02-319	66	1	the	the	DET
ajis02-319	66	2	market	market	NOUN
ajis02-319	66	3	spaces	space	VERB
ajis02-319	66	4	where	where	SCONJ
ajis02-319	66	5	the	the	DET
ajis02-319	66	6	greatest	great	ADJ
ajis02-319	66	7	risk	risk	NOUN
ajis02-319	66	8	of	of	ADP
ajis02-319	66	9	disintermediation	disintermediation	NOUN
ajis02-319	66	10	exists	exist	VERB
ajis02-319	66	11	72	72	NUM
ajis02-319	66	12	ajis	ajis	NOUN
ajis02-319	66	13	vol	vol	NOUN
ajis02-319	66	14	.	.	PROPN
ajis02-319	67	1	6	6	NUM
ajis02-319	67	2	no	no	NOUN
ajis02-319	67	3	.	.	NOUN
ajis02-319	68	1	1	1	NUM
ajis02-319	68	2	september	september	PROPN
ajis02-319	68	3	1998	1998	NUM
ajis02-319	68	4	for	for	ADP
ajis02-319	68	5	travel	travel	NOUN
ajis02-319	68	6	agents	agent	NOUN
ajis02-319	68	7	are	be	AUX
ajis02-319	68	8	the	the	DET
ajis02-319	68	9	transaction	transaction	NOUN
ajis02-319	68	10	,	,	PUNCT
ajis02-319	68	11	information	information	NOUN
ajis02-319	68	12	and	and	CCONJ
ajis02-319	68	13	distribution	distribution	NOUN
ajis02-319	68	14	spaces	space	NOUN
ajis02-319	68	15	.	.	PUNCT
ajis02-319	69	1	the	the	DET
ajis02-319	69	2	space	space	NOUN
ajis02-319	69	3	where	where	SCONJ
ajis02-319	69	4	least	least	ADJ
ajis02-319	69	5	risk	risk	NOUN
ajis02-319	69	6	exists	exist	VERB
ajis02-319	69	7	is	be	AUX
ajis02-319	69	8	the	the	DET
ajis02-319	69	9	communication	communication	NOUN
ajis02-319	69	10	(	(	PUNCT
ajis02-319	69	11	or	or	CCONJ
ajis02-319	69	12	relationship	relationship	NOUN
ajis02-319	69	13	)	)	PUNCT
ajis02-319	69	14	space	space	NOUN
ajis02-319	69	15	.	.	PUNCT
ajis02-319	70	1	this	this	PRON
ajis02-319	70	2	may	may	AUX
ajis02-319	70	3	seem	seem	VERB
ajis02-319	70	4	paradoxical	paradoxical	ADJ
ajis02-319	70	5	since	since	SCONJ
ajis02-319	70	6	information	information	NOUN
ajis02-319	70	7	and	and	CCONJ
ajis02-319	70	8	communications	communication	NOUN
ajis02-319	70	9	technologies	technology	NOUN
ajis02-319	70	10	are	be	AUX
ajis02-319	70	11	creating	create	VERB
ajis02-319	70	12	the	the	DET
ajis02-319	70	13	risks	risk	NOUN
ajis02-319	70	14	.	.	PUNCT
ajis02-319	71	1	however	however	ADV
ajis02-319	71	2	,	,	PUNCT
ajis02-319	71	3	angehrn	angehrn	NOUN
ajis02-319	71	4	(	(	PUNCT
ajis02-319	71	5	1997	1997	NUM
ajis02-319	71	6	)	)	PUNCT
ajis02-319	71	7	defines	define	VERB
ajis02-319	71	8	the	the	DET
ajis02-319	71	9	communications	communication	NOUN
ajis02-319	71	10	space	space	NOUN
ajis02-319	71	11	as	as	ADP
ajis02-319	71	12	the	the	DET
ajis02-319	71	13	space	space	NOUN
ajis02-319	71	14	where	where	SCONJ
ajis02-319	71	15	person	person	NOUN
ajis02-319	71	16	to	to	PART
ajis02-319	71	17	person	person	NOUN
ajis02-319	71	18	communication	communication	NOUN
ajis02-319	71	19	takes	take	VERB
ajis02-319	71	20	place	place	NOUN
ajis02-319	71	21	and	and	CCONJ
ajis02-319	71	22	is	be	AUX
ajis02-319	71	23	therefore	therefore	ADV
ajis02-319	71	24	minimally	minimally	ADV
ajis02-319	71	25	affected	affect	VERB
ajis02-319	71	26	by	by	ADP
ajis02-319	71	27	communications	communication	NOUN
ajis02-319	71	28	technology	technology	NOUN
ajis02-319	71	29	itself	itself	PRON
ajis02-319	71	30	.	.	PUNCT
ajis02-319	72	1	communications	communication	NOUN
ajis02-319	72	2	technology	technology	NOUN
ajis02-319	72	3	simply	simply	ADV
ajis02-319	72	4	provides	provide	VERB
ajis02-319	72	5	the	the	DET
ajis02-319	72	6	infrastructure	infrastructure	NOUN
ajis02-319	72	7	that	that	PRON
ajis02-319	72	8	allows	allow	VERB
ajis02-319	72	9	the	the	DET
ajis02-319	72	10	exchange	exchange	NOUN
ajis02-319	72	11	of	of	ADP
ajis02-319	72	12	information	information	NOUN
ajis02-319	72	13	between	between	ADP
ajis02-319	72	14	human	human	ADJ
ajis02-319	72	15	participants	participant	NOUN
ajis02-319	72	16	at	at	ADP
ajis02-319	72	17	either	either	DET
ajis02-319	72	18	end	end	NOUN
ajis02-319	72	19	of	of	ADP
ajis02-319	72	20	the	the	DET
ajis02-319	72	21	communications	communication	NOUN
ajis02-319	72	22	channel	channel	NOUN
ajis02-319	72	23	.	.	PUNCT
ajis02-319	73	1	it	it	PRON
ajis02-319	73	2	does	do	AUX
ajis02-319	73	3	not	not	PART
ajis02-319	73	4	enhance	enhance	VERB
ajis02-319	73	5	the	the	DET
ajis02-319	73	6	message	message	NOUN
ajis02-319	73	7	,	,	PUNCT
ajis02-319	73	8	it	it	PRON
ajis02-319	73	9	simply	simply	ADV
ajis02-319	73	10	delivers	deliver	VERB
ajis02-319	73	11	it	it	PRON
ajis02-319	73	12	.	.	PUNCT
ajis02-319	74	1	re	re	VERB
ajis02-319	74	2	-	-	NOUN
ajis02-319	74	3	intermediation	intermediation	ADJ
ajis02-319	74	4	opportunities	opportunity	NOUN
ajis02-319	74	5	while	while	SCONJ
ajis02-319	74	6	information	information	NOUN
ajis02-319	74	7	technology	technology	NOUN
ajis02-319	74	8	is	be	AUX
ajis02-319	74	9	designed	design	VERB
ajis02-319	74	10	to	to	PART
ajis02-319	74	11	capture	capture	VERB
ajis02-319	74	12	,	,	PUNCT
ajis02-319	74	13	store	store	NOUN
ajis02-319	74	14	and	and	CCONJ
ajis02-319	74	15	process	process	NOUN
ajis02-319	74	16	information	information	NOUN
ajis02-319	74	17	,	,	PUNCT
ajis02-319	74	18	it	it	PRON
ajis02-319	74	19	is	be	AUX
ajis02-319	74	20	not	not	PART
ajis02-319	74	21	capable	capable	ADJ
ajis02-319	74	22	(	(	PUNCT
ajis02-319	74	23	at	at	ADP
ajis02-319	74	24	this	this	DET
ajis02-319	74	25	stage	stage	NOUN
ajis02-319	74	26	)	)	PUNCT
ajis02-319	74	27	of	of	ADP
ajis02-319	74	28	capturing	capture	VERB
ajis02-319	74	29	,	,	PUNCT
ajis02-319	74	30	storing	store	VERB
ajis02-319	74	31	and	and	CCONJ
ajis02-319	74	32	analysing	analyse	VERB
ajis02-319	74	33	the	the	DET
ajis02-319	74	34	"	"	PUNCT
ajis02-319	74	35	semantics	semantic	NOUN
ajis02-319	74	36	"	"	PUNCT
ajis02-319	74	37	of	of	ADP
ajis02-319	74	38	that	that	DET
ajis02-319	74	39	information	information	NOUN
ajis02-319	74	40	to	to	ADP
ajis02-319	74	41	the	the	DET
ajis02-319	74	42	same	same	ADJ
ajis02-319	74	43	level	level	NOUN
ajis02-319	74	44	of	of	ADP
ajis02-319	74	45	performance	performance	NOUN
ajis02-319	74	46	as	as	ADP
ajis02-319	74	47	a	a	DET
ajis02-319	74	48	human	human	ADJ
ajis02-319	74	49	expert	expert	NOUN
ajis02-319	74	50	.	.	PUNCT
ajis02-319	75	1	the	the	DET
ajis02-319	75	2	internet	internet	NOUN
ajis02-319	75	3	is	be	AUX
ajis02-319	75	4	a	a	DET
ajis02-319	75	5	huge	huge	ADJ
ajis02-319	75	6	repository	repository	NOUN
ajis02-319	75	7	of	of	ADP
ajis02-319	75	8	information	information	NOUN
ajis02-319	75	9	but	but	CCONJ
ajis02-319	75	10	it	it	PRON
ajis02-319	75	11	still	still	ADV
ajis02-319	75	12	requires	require	VERB
ajis02-319	75	13	a	a	DET
ajis02-319	75	14	human	human	ADJ
ajis02-319	75	15	intermediary	intermediary	NOUN
ajis02-319	75	16	to	to	PART
ajis02-319	75	17	assess	assess	VERB
ajis02-319	75	18	the	the	DET
ajis02-319	75	19	reliability	reliability	NOUN
ajis02-319	75	20	,	,	PUNCT
ajis02-319	75	21	quality	quality	NOUN
ajis02-319	75	22	and	and	CCONJ
ajis02-319	75	23	appropriateness	appropriateness	NOUN
ajis02-319	75	24	of	of	ADP
ajis02-319	75	25	the	the	DET
ajis02-319	75	26	retrieved	retrieve	VERB
ajis02-319	75	27	information	information	NOUN
ajis02-319	75	28	.	.	PUNCT
ajis02-319	76	1	over	over	ADP
ajis02-319	76	2	time	time	NOUN
ajis02-319	76	3	this	this	DET
ajis02-319	76	4	situation	situation	NOUN
ajis02-319	76	5	will	will	AUX
ajis02-319	76	6	improve	improve	VERB
ajis02-319	76	7	as	as	ADP
ajis02-319	76	8	more	more	ADJ
ajis02-319	76	9	standardisation	standardisation	NOUN
ajis02-319	76	10	and	and	CCONJ
ajis02-319	76	11	controls	control	NOUN
ajis02-319	76	12	are	be	AUX
ajis02-319	76	13	put	put	VERB
ajis02-319	76	14	in	in	ADP
ajis02-319	76	15	place	place	NOUN
ajis02-319	76	16	,	,	PUNCT
ajis02-319	76	17	but	but	CCONJ
ajis02-319	76	18	the	the	DET
ajis02-319	76	19	anarchic	anarchic	ADJ
ajis02-319	76	20	nature	nature	NOUN
ajis02-319	76	21	of	of	ADP
ajis02-319	76	22	the	the	DET
ajis02-319	76	23	internet	internet	NOUN
ajis02-319	76	24	will	will	AUX
ajis02-319	76	25	make	make	VERB
ajis02-319	76	26	it	it	PRON
ajis02-319	76	27	extremely	extremely	ADV
ajis02-319	76	28	difficult	difficult	ADJ
ajis02-319	76	29	to	to	PART
ajis02-319	76	30	enforce	enforce	VERB
ajis02-319	76	31	.	.	PUNCT
ajis02-319	77	1	poon	poon	NOUN
ajis02-319	77	2	(	(	PUNCT
ajis02-319	77	3	1993	1993	NUM
ajis02-319	77	4	)	)	PUNCT
ajis02-319	77	5	argues	argue	VERB
ajis02-319	77	6	that	that	SCONJ
ajis02-319	77	7	if	if	SCONJ
ajis02-319	77	8	travel	travel	NOUN
ajis02-319	77	9	agents	agent	NOUN
ajis02-319	77	10	adopt	adopt	VERB
ajis02-319	77	11	an	an	DET
ajis02-319	77	12	appropriate	appropriate	ADJ
ajis02-319	77	13	strategic	strategic	ADJ
ajis02-319	77	14	response	response	NOUN
ajis02-319	77	15	to	to	ADP
ajis02-319	77	16	the	the	DET
ajis02-319	77	17	changes	change	NOUN
ajis02-319	77	18	that	that	PRON
ajis02-319	77	19	are	be	AUX
ajis02-319	77	20	occurring	occur	VERB
ajis02-319	77	21	,	,	PUNCT
ajis02-319	77	22	there	there	PRON
ajis02-319	77	23	will	will	AUX
ajis02-319	77	24	be	be	AUX
ajis02-319	77	25	enormous	enormous	ADJ
ajis02-319	77	26	prospects	prospect	NOUN
ajis02-319	77	27	for	for	ADP
ajis02-319	77	28	increased	increase	VERB
ajis02-319	77	29	income	income	NOUN
ajis02-319	77	30	generation	generation	NOUN
ajis02-319	77	31	.	.	PUNCT
ajis02-319	78	1	"	"	PUNCT
ajis02-319	78	2	it	it	PRON
ajis02-319	78	3	is	be	AUX
ajis02-319	78	4	to	to	PART
ajis02-319	78	5	ensuring	ensure	VERB
ajis02-319	78	6	the	the	DET
ajis02-319	78	7	satisfaction	satisfaction	NOUN
ajis02-319	78	8	of	of	ADP
ajis02-319	78	9	the	the	DET
ajis02-319	78	10	travel	travel	NOUN
ajis02-319	78	11	consumers	consumer	NOUN
ajis02-319	78	12	that	that	PRON
ajis02-319	78	13	agencies	agency	NOUN
ajis02-319	78	14	must	must	AUX
ajis02-319	78	15	give	give	VERB
ajis02-319	78	16	priority	priority	NOUN
ajis02-319	78	17	in	in	ADP
ajis02-319	78	18	order	order	NOUN
ajis02-319	78	19	to	to	PART
ajis02-319	78	20	ensure	ensure	VERB
ajis02-319	78	21	their	their	PRON
ajis02-319	78	22	long	long	ADJ
ajis02-319	78	23	-	-	PUNCT
ajis02-319	78	24	term	term	NOUN
ajis02-319	78	25	survival	survival	NOUN
ajis02-319	78	26	and	and	CCONJ
ajis02-319	78	27	competitiveness	competitiveness	NOUN
ajis02-319	78	28	.	.	PUNCT
ajis02-319	79	1	the	the	DET
ajis02-319	79	2	ability	ability	NOUN
ajis02-319	79	3	of	of	ADP
ajis02-319	79	4	travel	travel	NOUN
ajis02-319	79	5	agents	agent	NOUN
ajis02-319	79	6	to	to	PART
ajis02-319	79	7	acquire	acquire	VERB
ajis02-319	79	8	,	,	PUNCT
ajis02-319	79	9	provide	provide	VERB
ajis02-319	79	10	and	and	CCONJ
ajis02-319	79	11	transmit	transmit	VERB
ajis02-319	79	12	unbiased	unbiased	ADJ
ajis02-319	79	13	information	information	NOUN
ajis02-319	79	14	in	in	ADP
ajis02-319	79	15	a	a	DET
ajis02-319	79	16	courteous	courteous	ADJ
ajis02-319	79	17	,	,	PUNCT
ajis02-319	79	18	efficient	efficient	ADJ
ajis02-319	79	19	and	and	CCONJ
ajis02-319	79	20	timely	timely	ADJ
ajis02-319	79	21	manner	manner	NOUN
ajis02-319	79	22	will	will	AUX
ajis02-319	79	23	be	be	AUX
ajis02-319	79	24	the	the	DET
ajis02-319	79	25	key	key	NOUN
ajis02-319	79	26	to	to	ADP
ajis02-319	79	27	their	their	PRON
ajis02-319	79	28	competitive	competitive	ADJ
ajis02-319	79	29	success	success	NOUN
ajis02-319	79	30	.	.	PUNCT
ajis02-319	79	31	"	"	PUNCT
ajis02-319	80	1	(	(	PUNCT
ajis02-319	80	2	poon	poon	NOUN
ajis02-319	80	3	,	,	PUNCT
ajis02-319	80	4	1993	1993	NUM
ajis02-319	80	5	)	)	PUNCT
ajis02-319	80	6	more	more	ADV
ajis02-319	80	7	recent	recent	ADJ
ajis02-319	80	8	literature	literature	NOUN
ajis02-319	80	9	(	(	PUNCT
ajis02-319	80	10	bloch	bloch	PROPN
ajis02-319	80	11	&	&	CCONJ
ajis02-319	80	12	segev	segev	PROPN
ajis02-319	80	13	,	,	PUNCT
ajis02-319	80	14	1996	1996	NUM
ajis02-319	80	15	;	;	PUNCT
ajis02-319	80	16	karcher	karcher	PROPN
ajis02-319	80	17	,	,	PUNCT
ajis02-319	80	18	1996	1996	NUM
ajis02-319	80	19	;	;	PUNCT
ajis02-319	80	20	milne	milne	PROPN
ajis02-319	80	21	,	,	PUNCT
ajis02-319	80	22	1996	1996	NUM
ajis02-319	80	23	;	;	PUNCT
ajis02-319	80	24	ng	ng	PROPN
ajis02-319	80	25	&	&	CCONJ
ajis02-319	80	26	sussman	sussman	PROPN
ajis02-319	80	27	,	,	PUNCT
ajis02-319	80	28	1996	1996	NUM
ajis02-319	80	29	)	)	PUNCT
ajis02-319	80	30	,	,	PUNCT
ajis02-319	80	31	electronic	electronic	ADJ
ajis02-319	80	32	ticketing	ticket	VERB
ajis02-319	80	33	initiatives	initiative	NOUN
ajis02-319	80	34	by	by	ADP
ajis02-319	80	35	the	the	DET
ajis02-319	80	36	airlines	airline	NOUN
ajis02-319	80	37	,	,	PUNCT
ajis02-319	80	38	and	and	CCONJ
ajis02-319	80	39	the	the	DET
ajis02-319	80	40	opinions	opinion	NOUN
ajis02-319	80	41	of	of	ADP
ajis02-319	80	42	the	the	DET
ajis02-319	80	43	participants	participant	NOUN
ajis02-319	80	44	in	in	ADP
ajis02-319	80	45	this	this	DET
ajis02-319	80	46	study	study	NOUN
ajis02-319	80	47	indicate	indicate	VERB
ajis02-319	80	48	that	that	SCONJ
ajis02-319	80	49	ticketing	ticketing	NOUN
ajis02-319	80	50	is	be	AUX
ajis02-319	80	51	rapidly	rapidly	ADV
ajis02-319	80	52	reducing	reduce	VERB
ajis02-319	80	53	in	in	ADP
ajis02-319	80	54	importance	importance	NOUN
ajis02-319	80	55	and	and	CCONJ
ajis02-319	80	56	the	the	DET
ajis02-319	80	57	ability	ability	NOUN
ajis02-319	80	58	to	to	PART
ajis02-319	80	59	create	create	VERB
ajis02-319	80	60	personalised	personalised	ADJ
ajis02-319	80	61	packages	package	NOUN
ajis02-319	80	62	is	be	AUX
ajis02-319	80	63	now	now	ADV
ajis02-319	80	64	vitally	vitally	ADV
ajis02-319	80	65	important	important	ADJ
ajis02-319	80	66	.	.	PUNCT
ajis02-319	81	1	given	give	VERB
ajis02-319	81	2	that	that	DET
ajis02-319	81	3	provision	provision	NOUN
ajis02-319	81	4	of	of	ADP
ajis02-319	81	5	advice	advice	NOUN
ajis02-319	81	6	is	be	AUX
ajis02-319	81	7	a	a	DET
ajis02-319	81	8	core	core	NOUN
ajis02-319	81	9	competency	competency	NOUN
ajis02-319	81	10	,	,	PUNCT
ajis02-319	81	11	then	then	ADV
ajis02-319	81	12	the	the	DET
ajis02-319	81	13	risk	risk	NOUN
ajis02-319	81	14	of	of	ADP
ajis02-319	81	15	disintermediation	disintermediation	NOUN
ajis02-319	81	16	will	will	AUX
ajis02-319	81	17	increase	increase	VERB
ajis02-319	81	18	only	only	ADV
ajis02-319	81	19	if	if	SCONJ
ajis02-319	81	20	provision	provision	NOUN
ajis02-319	81	21	of	of	ADP
ajis02-319	81	22	advice	advice	NOUN
ajis02-319	81	23	can	can	AUX
ajis02-319	81	24	be	be	AUX
ajis02-319	81	25	easily	easily	ADV
ajis02-319	81	26	replaced	replace	VERB
ajis02-319	81	27	by	by	ADP
ajis02-319	81	28	technology	technology	NOUN
ajis02-319	81	29	.	.	PUNCT
ajis02-319	82	1	this	this	PRON
ajis02-319	82	2	is	be	AUX
ajis02-319	82	3	highly	highly	ADV
ajis02-319	82	4	unlikely	unlikely	ADJ
ajis02-319	82	5	in	in	ADP
ajis02-319	82	6	the	the	DET
ajis02-319	82	7	short	short	ADJ
ajis02-319	82	8	term	term	NOUN
ajis02-319	82	9	.	.	PUNCT
ajis02-319	83	1	at	at	ADP
ajis02-319	83	2	the	the	DET
ajis02-319	83	3	same	same	ADJ
ajis02-319	83	4	time	time	NOUN
ajis02-319	83	5	,	,	PUNCT
ajis02-319	83	6	the	the	DET
ajis02-319	83	7	quality	quality	NOUN
ajis02-319	83	8	of	of	ADP
ajis02-319	83	9	the	the	DET
ajis02-319	83	10	advice	advice	NOUN
ajis02-319	83	11	provided	provide	VERB
ajis02-319	83	12	by	by	ADP
ajis02-319	83	13	retail	retail	ADJ
ajis02-319	83	14	travel	travel	NOUN
ajis02-319	83	15	agents	agent	NOUN
ajis02-319	83	16	should	should	AUX
ajis02-319	83	17	be	be	AUX
ajis02-319	83	18	significantly	significantly	ADV
ajis02-319	83	19	improved	improve	VERB
ajis02-319	83	20	by	by	ADP
ajis02-319	83	21	access	access	NOUN
ajis02-319	83	22	to	to	ADP
ajis02-319	83	23	reliable	reliable	ADJ
ajis02-319	83	24	,	,	PUNCT
ajis02-319	83	25	high	high	ADJ
ajis02-319	83	26	quality	quality	NOUN
ajis02-319	83	27	destinational	destinational	ADJ
ajis02-319	83	28	information	information	NOUN
ajis02-319	83	29	(	(	PUNCT
ajis02-319	83	30	milne	milne	PROPN
ajis02-319	83	31	,	,	PUNCT
ajis02-319	83	32	1996	1996	NUM
ajis02-319	83	33	)	)	PUNCT
ajis02-319	83	34	,	,	PUNCT
ajis02-319	83	35	through	through	ADP
ajis02-319	83	36	the	the	DET
ajis02-319	83	37	internet	internet	NOUN
ajis02-319	83	38	,	,	PUNCT
ajis02-319	83	39	assisting	assist	VERB
ajis02-319	83	40	them	they	PRON
ajis02-319	83	41	to	to	PART
ajis02-319	83	42	reposition	reposition	VERB
ajis02-319	83	43	to	to	ADP
ajis02-319	83	44	more	more	ADJ
ajis02-319	83	45	of	of	ADP
ajis02-319	83	46	a	a	DET
ajis02-319	83	47	consulting	consult	VERB
ajis02-319	83	48	role	role	NOUN
ajis02-319	83	49	.	.	PUNCT
ajis02-319	84	1	real	real	ADJ
ajis02-319	84	2	opportunities	opportunity	NOUN
ajis02-319	84	3	exist	exist	VERB
ajis02-319	84	4	for	for	SCONJ
ajis02-319	84	5	the	the	DET
ajis02-319	84	6	travel	travel	NOUN
ajis02-319	84	7	agent	agent	NOUN
ajis02-319	84	8	of	of	ADP
ajis02-319	84	9	the	the	DET
ajis02-319	84	10	future	future	NOUN
ajis02-319	84	11	to	to	PART
ajis02-319	84	12	become	become	VERB
ajis02-319	84	13	a	a	DET
ajis02-319	84	14	network	network	NOUN
ajis02-319	84	15	information	information	NOUN
ajis02-319	84	16	broker	broker	NOUN
ajis02-319	84	17	(	(	PUNCT
ajis02-319	84	18	lamp	lamp	NOUN
ajis02-319	84	19	&	&	CCONJ
ajis02-319	84	20	keen	keen	PROPN
ajis02-319	84	21	,	,	PUNCT
ajis02-319	84	22	1997	1997	NUM
ajis02-319	84	23	)	)	PUNCT
ajis02-319	84	24	by	by	ADP
ajis02-319	84	25	finding	find	VERB
ajis02-319	84	26	,	,	PUNCT
ajis02-319	84	27	assessing	assess	VERB
ajis02-319	84	28	and	and	CCONJ
ajis02-319	84	29	quality	quality	NOUN
ajis02-319	84	30	controlling	control	VERB
ajis02-319	84	31	information	information	NOUN
ajis02-319	84	32	obtained	obtain	VERB
ajis02-319	84	33	from	from	ADP
ajis02-319	84	34	the	the	DET
ajis02-319	84	35	internet	internet	NOUN
ajis02-319	84	36	and	and	CCONJ
ajis02-319	84	37	other	other	ADJ
ajis02-319	84	38	electronic	electronic	ADJ
ajis02-319	84	39	and	and	CCONJ
ajis02-319	84	40	physical	physical	ADJ
ajis02-319	84	41	sources	source	NOUN
ajis02-319	84	42	and	and	CCONJ
ajis02-319	84	43	conveying	convey	VERB
ajis02-319	84	44	it	it	PRON
ajis02-319	84	45	,	,	PUNCT
ajis02-319	84	46	together	together	ADV
ajis02-319	84	47	with	with	ADP
ajis02-319	84	48	appropriate	appropriate	ADJ
ajis02-319	84	49	advice	advice	NOUN
ajis02-319	84	50	,	,	PUNCT
ajis02-319	84	51	to	to	ADP
ajis02-319	84	52	the	the	DET
ajis02-319	84	53	customer	customer	NOUN
ajis02-319	84	54	in	in	ADP
ajis02-319	84	55	a	a	DET
ajis02-319	84	56	clearly	clearly	ADV
ajis02-319	84	57	understandable	understandable	ADJ
ajis02-319	84	58	form	form	NOUN
ajis02-319	84	59	.	.	PUNCT
ajis02-319	85	1	the	the	DET
ajis02-319	85	2	changing	change	VERB
ajis02-319	85	3	role	role	NOUN
ajis02-319	85	4	of	of	ADP
ajis02-319	85	5	retail	retail	ADJ
ajis02-319	85	6	travel	travel	NOUN
ajis02-319	85	7	agents	agent	NOUN
ajis02-319	85	8	exploratory	exploratory	ADJ
ajis02-319	85	9	interviews	interview	NOUN
ajis02-319	85	10	were	be	AUX
ajis02-319	85	11	carried	carry	VERB
ajis02-319	85	12	out	out	ADP
ajis02-319	85	13	with	with	ADP
ajis02-319	85	14	travel	travel	NOUN
ajis02-319	85	15	industry	industry	NOUN
ajis02-319	85	16	opinion	opinion	NOUN
ajis02-319	85	17	leaders	leader	NOUN
ajis02-319	85	18	,	,	PUNCT
ajis02-319	85	19	retail	retail	ADJ
ajis02-319	85	20	travel	travel	NOUN
ajis02-319	85	21	consultants	consultant	NOUN
ajis02-319	85	22	and	and	CCONJ
ajis02-319	85	23	recent	recent	ADJ
ajis02-319	85	24	travellers	traveller	NOUN
ajis02-319	85	25	to	to	PART
ajis02-319	85	26	compare	compare	VERB
ajis02-319	85	27	their	their	PRON
ajis02-319	85	28	views	view	NOUN
ajis02-319	85	29	on	on	ADP
ajis02-319	85	30	the	the	DET
ajis02-319	85	31	effects	effect	NOUN
ajis02-319	85	32	of	of	ADP
ajis02-319	85	33	electronic	electronic	ADJ
ajis02-319	85	34	commerce	commerce	NOUN
ajis02-319	85	35	on	on	ADP
ajis02-319	85	36	retail	retail	ADJ
ajis02-319	85	37	travel	travel	NOUN
ajis02-319	85	38	agents	agent	NOUN
ajis02-319	85	39	with	with	ADP
ajis02-319	85	40	those	those	PRON
ajis02-319	85	41	expressed	express	VERB
ajis02-319	85	42	in	in	ADP
ajis02-319	85	43	the	the	DET
ajis02-319	85	44	literature	literature	NOUN
ajis02-319	85	45	..	..	PUNCT
ajis02-319	86	1	the	the	DET
ajis02-319	86	2	main	main	ADJ
ajis02-319	86	3	findings	finding	NOUN
ajis02-319	86	4	were	be	AUX
ajis02-319	86	5	:	:	PUNCT
ajis02-319	86	6	•	•	NUM
ajis02-319	86	7	direct	direct	ADJ
ajis02-319	86	8	bookings	booking	NOUN
ajis02-319	86	9	via	via	ADP
ajis02-319	86	10	the	the	DET
ajis02-319	86	11	internet	internet	NOUN
ajis02-319	86	12	are	be	AUX
ajis02-319	86	13	not	not	PART
ajis02-319	86	14	having	have	VERB
ajis02-319	86	15	a	a	DET
ajis02-319	86	16	significant	significant	ADJ
ajis02-319	86	17	impact	impact	NOUN
ajis02-319	86	18	•	•	ADP
ajis02-319	86	19	simple	simple	ADJ
ajis02-319	86	20	point	point	NOUN
ajis02-319	86	21	to	to	PART
ajis02-319	86	22	point	point	VERB
ajis02-319	86	23	bookings	booking	NOUN
ajis02-319	86	24	are	be	AUX
ajis02-319	86	25	expected	expect	VERB
ajis02-319	86	26	to	to	PART
ajis02-319	86	27	increasingly	increasingly	ADV
ajis02-319	86	28	be	be	AUX
ajis02-319	86	29	made	make	VERB
ajis02-319	86	30	directly	directly	ADV
ajis02-319	86	31	•	•	NUM
ajis02-319	86	32	customers	customer	NOUN
ajis02-319	86	33	are	be	AUX
ajis02-319	86	34	tending	tend	VERB
ajis02-319	86	35	to	to	PART
ajis02-319	86	36	do	do	VERB
ajis02-319	86	37	research	research	NOUN
ajis02-319	86	38	on	on	ADP
ajis02-319	86	39	the	the	DET
ajis02-319	86	40	internet	internet	NOUN
ajis02-319	86	41	,	,	PUNCT
ajis02-319	86	42	then	then	ADV
ajis02-319	86	43	book	book	VERB
ajis02-319	86	44	through	through	ADP
ajis02-319	86	45	a	a	DET
ajis02-319	86	46	retail	retail	ADJ
ajis02-319	86	47	travel	travel	NOUN
ajis02-319	86	48	agent	agent	NOUN
ajis02-319	86	49	•	•	NOUN
ajis02-319	86	50	customers	customer	NOUN
ajis02-319	86	51	are	be	AUX
ajis02-319	86	52	becoming	become	VERB
ajis02-319	86	53	more	more	ADV
ajis02-319	86	54	sophisticated	sophisticated	ADJ
ajis02-319	86	55	and	and	CCONJ
ajis02-319	86	56	knowledgeable	knowledgeable	ADJ
ajis02-319	86	57	and	and	CCONJ
ajis02-319	86	58	are	be	AUX
ajis02-319	86	59	looking	look	VERB
ajis02-319	86	60	for	for	ADP
ajis02-319	86	61	more	more	ADV
ajis02-319	86	62	exotic	exotic	ADJ
ajis02-319	86	63	,	,	PUNCT
ajis02-319	86	64	specialised	specialised	ADJ
ajis02-319	86	65	holidays	holiday	NOUN
ajis02-319	86	66	•	•	NOUN
ajis02-319	86	67	niche	niche	NOUN
ajis02-319	86	68	marketing	marketing	NOUN
ajis02-319	86	69	will	will	AUX
ajis02-319	86	70	become	become	VERB
ajis02-319	86	71	increasingly	increasingly	ADV
ajis02-319	86	72	necessary	necessary	ADJ
ajis02-319	86	73	•	•	ADP
ajis02-319	86	74	customers	customer	NOUN
ajis02-319	86	75	are	be	AUX
ajis02-319	86	76	requiring	require	VERB
ajis02-319	86	77	increasing	increase	VERB
ajis02-319	86	78	package	package	NOUN
ajis02-319	86	79	personalisation	personalisation	NOUN
ajis02-319	86	80	•	•	ADP
ajis02-319	86	81	the	the	DET
ajis02-319	86	82	relationship	relationship	NOUN
ajis02-319	86	83	with	with	ADP
ajis02-319	86	84	the	the	DET
ajis02-319	86	85	customer	customer	NOUN
ajis02-319	86	86	is	be	AUX
ajis02-319	86	87	everything	everything	PRON
ajis02-319	86	88	•	•	NOUN
ajis02-319	86	89	fee	fee	NOUN
ajis02-319	86	90	for	for	ADP
ajis02-319	86	91	service	service	NOUN
ajis02-319	86	92	is	be	AUX
ajis02-319	86	93	inevitable	inevitable	ADJ
ajis02-319	86	94	.	.	PUNCT
ajis02-319	87	1	it	it	PRON
ajis02-319	87	2	is	be	AUX
ajis02-319	87	3	just	just	ADV
ajis02-319	87	4	a	a	DET
ajis02-319	87	5	matter	matter	NOUN
ajis02-319	87	6	of	of	ADP
ajis02-319	87	7	when	when	SCONJ
ajis02-319	87	8	and	and	CCONJ
ajis02-319	87	9	how	how	SCONJ
ajis02-319	87	10	•	•	ADP
ajis02-319	87	11	travel	travel	NOUN
ajis02-319	87	12	agents	agent	NOUN
ajis02-319	87	13	will	will	AUX
ajis02-319	87	14	increasingly	increasingly	ADV
ajis02-319	87	15	become	become	VERB
ajis02-319	87	16	agents	agent	NOUN
ajis02-319	87	17	of	of	ADP
ajis02-319	87	18	the	the	DET
ajis02-319	87	19	people	people	NOUN
ajis02-319	87	20	who	who	PRON
ajis02-319	87	21	are	be	AUX
ajis02-319	87	22	travelling	travel	VERB
ajis02-319	87	23	rather	rather	ADV
ajis02-319	87	24	than	than	ADP
ajis02-319	87	25	agents	agent	NOUN
ajis02-319	87	26	of	of	ADP
ajis02-319	87	27	the	the	DET
ajis02-319	87	28	principals	principal	NOUN
ajis02-319	87	29	,	,	PUNCT
ajis02-319	87	30	airlines	airline	NOUN
ajis02-319	87	31	,	,	PUNCT
ajis02-319	87	32	wholesalers	wholesaler	NOUN
ajis02-319	87	33	and	and	CCONJ
ajis02-319	87	34	operators	operator	NOUN
ajis02-319	87	35	•	•	ADP
ajis02-319	87	36	a	a	DET
ajis02-319	87	37	number	number	NOUN
ajis02-319	87	38	of	of	ADP
ajis02-319	87	39	travel	travel	NOUN
ajis02-319	87	40	agent	agent	NOUN
ajis02-319	87	41	that	that	PRON
ajis02-319	87	42	exist	exist	VERB
ajis02-319	87	43	today	today	NOUN
ajis02-319	87	44	will	will	AUX
ajis02-319	87	45	not	not	PART
ajis02-319	87	46	survive	survive	VERB
ajis02-319	87	47	those	those	PRON
ajis02-319	87	48	that	that	PRON
ajis02-319	87	49	do	do	AUX
ajis02-319	87	50	n't	not	PART
ajis02-319	87	51	re	re	VERB
ajis02-319	87	52	-	-	VERB
ajis02-319	87	53	position	position	VERB
ajis02-319	87	54	73	73	NUM
ajis02-319	87	55	ajis	ajis	NOUN
ajis02-319	87	56	vol	vol	NOUN
ajis02-319	87	57	.	.	PROPN
ajis02-319	88	1	6	6	NUM
ajis02-319	88	2	no	no	NOUN
ajis02-319	88	3	.	.	NOUN
ajis02-319	89	1	1	1	NUM
ajis02-319	89	2	september	september	PROPN
ajis02-319	89	3	1998	1998	NUM
ajis02-319	89	4	current	current	ADJ
ajis02-319	89	5	travel	travel	NOUN
ajis02-319	89	6	agent	agent	NOUN
ajis02-319	89	7	positioning	positioning	NOUN
ajis02-319	89	8	figure	figure	NOUN
ajis02-319	89	9	3	3	NUM
ajis02-319	89	10	shows	show	VERB
ajis02-319	89	11	the	the	DET
ajis02-319	89	12	current	current	ADJ
ajis02-319	89	13	positioning	positioning	NOUN
ajis02-319	89	14	of	of	ADP
ajis02-319	89	15	retail	retail	ADJ
ajis02-319	89	16	travel	travel	NOUN
ajis02-319	89	17	agents	agent	NOUN
ajis02-319	89	18	within	within	ADP
ajis02-319	89	19	angehrn	angehrn	NOUN
ajis02-319	89	20	's	's	PART
ajis02-319	89	21	virtual	virtual	ADJ
ajis02-319	89	22	market	market	NOUN
ajis02-319	89	23	spaces	space	NOUN
ajis02-319	89	24	.	.	PUNCT
ajis02-319	90	1	their	their	PRON
ajis02-319	90	2	roles	role	NOUN
ajis02-319	90	3	are	be	AUX
ajis02-319	90	4	heavily	heavily	ADV
ajis02-319	90	5	weighted	weight	VERB
ajis02-319	90	6	to	to	ADP
ajis02-319	90	7	the	the	DET
ajis02-319	90	8	transaction	transaction	NOUN
ajis02-319	90	9	,	,	PUNCT
ajis02-319	90	10	distribution	distribution	NOUN
ajis02-319	90	11	and	and	CCONJ
ajis02-319	90	12	information	information	NOUN
ajis02-319	90	13	spaces	space	NOUN
ajis02-319	90	14	,	,	PUNCT
ajis02-319	90	15	the	the	DET
ajis02-319	90	16	very	very	ADJ
ajis02-319	90	17	spaces	space	NOUN
ajis02-319	90	18	where	where	SCONJ
ajis02-319	90	19	technology	technology	NOUN
ajis02-319	90	20	is	be	AUX
ajis02-319	90	21	likely	likely	ADJ
ajis02-319	90	22	to	to	PART
ajis02-319	90	23	have	have	VERB
ajis02-319	90	24	the	the	DET
ajis02-319	90	25	greatest	great	ADJ
ajis02-319	90	26	disintermediation	disintermediation	NOUN
ajis02-319	90	27	effects	effect	NOUN
ajis02-319	90	28	.	.	PUNCT
ajis02-319	91	1	virtual	virtual	ADJ
ajis02-319	91	2	information	information	NOUN
ajis02-319	91	3	space	space	NOUN
ajis02-319	91	4	i	i	PRON
ajis02-319	91	5	̂	̂	PUNCT
ajis02-319	91	6	p-~^	p-~^	PROPN
ajis02-319	92	1	[	[	X
ajis02-319	92	2	virtual	virtual	ADJ
ajis02-319	92	3	communication	communication	NOUN
ajis02-319	92	4	space	space	NOUN
ajis02-319	92	5	]	]	PUNCT
ajis02-319	92	6	&	&	CCONJ
ajis02-319	92	7	virtual	virtual	ADJ
ajis02-319	92	8	distribution	distribution	NOUN
ajis02-319	92	9	space	space	NOUN
ajis02-319	92	10	j	j	PROPN
ajis02-319	92	11	figure	figure	NOUN
ajis02-319	92	12	3	3	X
ajis02-319	92	13	.	.	PUNCT
ajis02-319	92	14	current	current	ADJ
ajis02-319	92	15	travel	travel	NOUN
ajis02-319	92	16	agent	agent	NOUN
ajis02-319	92	17	positioning	position	VERB
ajis02-319	92	18	the	the	DET
ajis02-319	92	19	need	need	NOUN
ajis02-319	92	20	to	to	PART
ajis02-319	92	21	add	add	VERB
ajis02-319	92	22	value	value	NOUN
ajis02-319	92	23	an	an	DET
ajis02-319	92	24	intermediary	intermediary	NOUN
ajis02-319	92	25	will	will	AUX
ajis02-319	92	26	only	only	ADV
ajis02-319	92	27	survive	survive	VERB
ajis02-319	92	28	in	in	ADP
ajis02-319	92	29	a	a	DET
ajis02-319	92	30	distribution	distribution	NOUN
ajis02-319	92	31	channel	channel	NOUN
ajis02-319	92	32	while	while	SCONJ
ajis02-319	92	33	it	it	PRON
ajis02-319	92	34	continues	continue	VERB
ajis02-319	92	35	to	to	PART
ajis02-319	92	36	add	add	VERB
ajis02-319	92	37	value	value	NOUN
ajis02-319	92	38	(	(	PUNCT
ajis02-319	92	39	porter	porter	NOUN
ajis02-319	92	40	,	,	PUNCT
ajis02-319	92	41	1985	1985	NUM
ajis02-319	92	42	)	)	PUNCT
ajis02-319	92	43	.	.	PUNCT
ajis02-319	93	1	this	this	DET
ajis02-319	93	2	research	research	NOUN
ajis02-319	93	3	has	have	AUX
ajis02-319	93	4	shown	show	VERB
ajis02-319	93	5	that	that	SCONJ
ajis02-319	93	6	the	the	DET
ajis02-319	93	7	traditional	traditional	ADJ
ajis02-319	93	8	roles	role	NOUN
ajis02-319	93	9	of	of	ADP
ajis02-319	93	10	travel	travel	NOUN
ajis02-319	93	11	agents	agent	NOUN
ajis02-319	93	12	,	,	PUNCT
ajis02-319	93	13	transaction	transaction	NOUN
ajis02-319	93	14	processing	processing	NOUN
ajis02-319	93	15	and	and	CCONJ
ajis02-319	93	16	information	information	NOUN
ajis02-319	93	17	delivery	delivery	NOUN
ajis02-319	93	18	,	,	PUNCT
ajis02-319	93	19	are	be	AUX
ajis02-319	93	20	being	be	AUX
ajis02-319	93	21	rapidly	rapidly	ADV
ajis02-319	93	22	de	de	VERB
ajis02-319	93	23	-	-	VERB
ajis02-319	93	24	valued	value	VERB
ajis02-319	93	25	by	by	ADP
ajis02-319	93	26	electronic	electronic	ADJ
ajis02-319	93	27	commerce	commerce	NOUN
ajis02-319	93	28	.	.	PUNCT
ajis02-319	94	1	at	at	ADP
ajis02-319	94	2	the	the	DET
ajis02-319	94	3	same	same	ADJ
ajis02-319	94	4	time	time	NOUN
ajis02-319	94	5	,	,	PUNCT
ajis02-319	94	6	the	the	DET
ajis02-319	94	7	changing	change	VERB
ajis02-319	94	8	attitudes	attitude	NOUN
ajis02-319	94	9	and	and	CCONJ
ajis02-319	94	10	preferences	preference	NOUN
ajis02-319	94	11	of	of	ADP
ajis02-319	94	12	customers	customer	NOUN
ajis02-319	94	13	and	and	CCONJ
ajis02-319	94	14	the	the	DET
ajis02-319	94	15	explosion	explosion	NOUN
ajis02-319	94	16	in	in	ADP
ajis02-319	94	17	available	available	ADJ
ajis02-319	94	18	travel	travel	NOUN
ajis02-319	94	19	information	information	NOUN
ajis02-319	94	20	on	on	ADP
ajis02-319	94	21	the	the	DET
ajis02-319	94	22	internet	internet	NOUN
ajis02-319	94	23	have	have	AUX
ajis02-319	94	24	increased	increase	VERB
ajis02-319	94	25	the	the	DET
ajis02-319	94	26	value	value	NOUN
ajis02-319	94	27	of	of	ADP
ajis02-319	94	28	their	their	PRON
ajis02-319	94	29	consulting	consulting	NOUN
ajis02-319	94	30	(	(	PUNCT
ajis02-319	94	31	or	or	CCONJ
ajis02-319	94	32	relationship	relationship	NOUN
ajis02-319	94	33	)	)	PUNCT
ajis02-319	94	34	and	and	CCONJ
ajis02-319	94	35	information	information	NOUN
ajis02-319	94	36	broking	broking	NOUN
ajis02-319	94	37	roles	role	NOUN
ajis02-319	94	38	.	.	PUNCT
ajis02-319	95	1	a	a	DET
ajis02-319	95	2	continual	continual	ADJ
ajis02-319	95	3	shift	shift	NOUN
ajis02-319	95	4	towards	towards	ADP
ajis02-319	95	5	the	the	DET
ajis02-319	95	6	later	later	ADJ
ajis02-319	95	7	two	two	NUM
ajis02-319	95	8	roles	role	NOUN
ajis02-319	95	9	will	will	AUX
ajis02-319	95	10	be	be	AUX
ajis02-319	95	11	essential	essential	ADJ
ajis02-319	95	12	if	if	SCONJ
ajis02-319	95	13	they	they	PRON
ajis02-319	95	14	are	be	AUX
ajis02-319	95	15	to	to	PART
ajis02-319	95	16	continue	continue	VERB
ajis02-319	95	17	to	to	PART
ajis02-319	95	18	add	add	VERB
ajis02-319	95	19	value	value	NOUN
ajis02-319	95	20	.	.	PUNCT
ajis02-319	96	1	the	the	DET
ajis02-319	96	2	importance	importance	NOUN
ajis02-319	96	3	of	of	ADP
ajis02-319	96	4	relationships	relationship	NOUN
ajis02-319	96	5	the	the	DET
ajis02-319	96	6	importance	importance	NOUN
ajis02-319	96	7	of	of	ADP
ajis02-319	96	8	building	build	VERB
ajis02-319	96	9	a	a	DET
ajis02-319	96	10	relationship	relationship	NOUN
ajis02-319	96	11	with	with	ADP
ajis02-319	96	12	the	the	DET
ajis02-319	96	13	customer	customer	NOUN
ajis02-319	96	14	and	and	CCONJ
ajis02-319	96	15	clearly	clearly	ADV
ajis02-319	96	16	understanding	understand	VERB
ajis02-319	96	17	his	his	PRON
ajis02-319	96	18	/	/	SYM
ajis02-319	96	19	her	her	PRON
ajis02-319	96	20	preferences	preference	NOUN
ajis02-319	96	21	is	be	AUX
ajis02-319	96	22	not	not	PART
ajis02-319	96	23	a	a	DET
ajis02-319	96	24	new	new	ADJ
ajis02-319	96	25	concept	concept	NOUN
ajis02-319	96	26	.	.	PUNCT
ajis02-319	97	1	it	it	PRON
ajis02-319	97	2	was	be	AUX
ajis02-319	97	3	the	the	DET
ajis02-319	97	4	theme	theme	NOUN
ajis02-319	97	5	of	of	ADP
ajis02-319	97	6	the	the	DET
ajis02-319	97	7	keynote	keynote	ADJ
ajis02-319	97	8	address	address	NOUN
ajis02-319	97	9	by	by	ADP
ajis02-319	97	10	richard	richard	PROPN
ajis02-319	97	11	goeglein	goeglein	PROPN
ajis02-319	97	12	at	at	ADP
ajis02-319	97	13	the	the	DET
ajis02-319	97	14	travel	travel	NOUN
ajis02-319	97	15	and	and	CCONJ
ajis02-319	97	16	tourism	tourism	NOUN
ajis02-319	97	17	research	research	PROPN
ajis02-319	97	18	association	association	PROPN
ajis02-319	97	19	conference	conference	NOUN
ajis02-319	97	20	in	in	ADP
ajis02-319	97	21	memphis	memphis	PROPN
ajis02-319	97	22	in	in	ADP
ajis02-319	97	23	1986	1986	NUM
ajis02-319	97	24	.	.	PUNCT
ajis02-319	98	1	goeglein	goeglein	PROPN
ajis02-319	98	2	stated	state	VERB
ajis02-319	98	3	that	that	SCONJ
ajis02-319	98	4	"	"	PUNCT
ajis02-319	98	5	the	the	DET
ajis02-319	98	6	conventional	conventional	ADJ
ajis02-319	98	7	wisdom	wisdom	NOUN
ajis02-319	98	8	was	be	AUX
ajis02-319	98	9	to	to	PART
ajis02-319	98	10	offer	offer	VERB
ajis02-319	98	11	what	what	PRON
ajis02-319	98	12	was	be	AUX
ajis02-319	98	13	convenient	convenient	ADJ
ajis02-319	98	14	for	for	SCONJ
ajis02-319	98	15	the	the	DET
ajis02-319	98	16	operator	operator	NOUN
ajis02-319	98	17	to	to	PART
ajis02-319	98	18	provide	provide	VERB
ajis02-319	98	19	,	,	PUNCT
ajis02-319	98	20	or	or	CCONJ
ajis02-319	98	21	what	what	PRON
ajis02-319	98	22	was	be	AUX
ajis02-319	98	23	better	well	ADJ
ajis02-319	98	24	than	than	ADP
ajis02-319	98	25	the	the	DET
ajis02-319	98	26	competition	competition	NOUN
ajis02-319	98	27	,	,	PUNCT
ajis02-319	98	28	rather	rather	ADV
ajis02-319	98	29	than	than	SCONJ
ajis02-319	98	30	to	to	PART
ajis02-319	98	31	define	define	VERB
ajis02-319	98	32	what	what	PRON
ajis02-319	98	33	the	the	DET
ajis02-319	98	34	customer	customer	NOUN
ajis02-319	98	35	wanted	want	VERB
ajis02-319	98	36	and	and	CCONJ
ajis02-319	98	37	then	then	ADV
ajis02-319	98	38	be	be	AUX
ajis02-319	98	39	sure	sure	ADJ
ajis02-319	99	1	he	he	PRON
ajis02-319	99	2	/	/	PUNCT
ajis02-319	100	1	she	she	PRON
ajis02-319	100	2	received	receive	VERB
ajis02-319	100	3	it	it	PRON
ajis02-319	100	4	....	....	PUNCT
ajis02-319	100	5	we	we	PRON
ajis02-319	100	6	can	can	AUX
ajis02-319	100	7	no	no	ADV
ajis02-319	100	8	longer	long	ADV
ajis02-319	100	9	afford	afford	VERB
ajis02-319	100	10	the	the	DET
ajis02-319	100	11	kind	kind	NOUN
ajis02-319	100	12	of	of	ADP
ajis02-319	100	13	thinking	thinking	NOUN
ajis02-319	100	14	that	that	PRON
ajis02-319	100	15	puts	put	VERB
ajis02-319	100	16	industry	industry	NOUN
ajis02-319	100	17	assumptions	assumption	NOUN
ajis02-319	100	18	about	about	ADP
ajis02-319	100	19	the	the	DET
ajis02-319	100	20	customer	customer	NOUN
ajis02-319	100	21	ahead	ahead	ADV
ajis02-319	100	22	of	of	ADP
ajis02-319	100	23	a	a	DET
ajis02-319	100	24	committed	committed	ADJ
ajis02-319	100	25	effort	effort	NOUN
ajis02-319	100	26	to	to	PART
ajis02-319	100	27	gather	gather	VERB
ajis02-319	100	28	facts	fact	NOUN
ajis02-319	100	29	about	about	ADP
ajis02-319	100	30	the	the	DET
ajis02-319	100	31	customer	customer	NOUN
ajis02-319	100	32	"	"	PUNCT
ajis02-319	100	33	(	(	PUNCT
ajis02-319	100	34	goeglein	goeglein	ADV
ajis02-319	100	35	,	,	PUNCT
ajis02-319	100	36	r.	r.	PROPN
ajis02-319	100	37	,	,	PUNCT
ajis02-319	100	38	1986	1986	NUM
ajis02-319	100	39	)	)	PUNCT
ajis02-319	100	40	.	.	PUNCT
ajis02-319	101	1	more	more	ADV
ajis02-319	101	2	recently	recently	ADV
ajis02-319	101	3	david	david	PROPN
ajis02-319	101	4	near	near	PROPN
ajis02-319	101	5	,	,	PUNCT
ajis02-319	101	6	galileo	galileo	PROPN
ajis02-319	101	7	international	international	PROPN
ajis02-319	101	8	's	's	PART
ajis02-319	101	9	senior	senior	ADJ
ajis02-319	101	10	vice	vice	NOUN
ajis02-319	101	11	-	-	NOUN
ajis02-319	101	12	president	president	NOUN
ajis02-319	101	13	subscriber	subscriber	NOUN
ajis02-319	101	14	marketing	marketing	NOUN
ajis02-319	101	15	urged	urge	VERB
ajis02-319	101	16	agents	agent	NOUN
ajis02-319	101	17	to	to	PART
ajis02-319	101	18	"	"	PUNCT
ajis02-319	101	19	leverage	leverage	VERB
ajis02-319	101	20	the	the	DET
ajis02-319	101	21	great	great	ADJ
ajis02-319	101	22	strengths	strength	NOUN
ajis02-319	101	23	which	which	PRON
ajis02-319	101	24	you	you	PRON
ajis02-319	101	25	have	have	VERB
ajis02-319	101	26	and	and	CCONJ
ajis02-319	101	27	which	which	PRON
ajis02-319	101	28	everyone	everyone	PRON
ajis02-319	101	29	else	else	ADV
ajis02-319	101	30	wants	want	VERB
ajis02-319	101	31	.	.	PUNCT
ajis02-319	102	1	those	those	DET
ajis02-319	102	2	strengths	strength	NOUN
ajis02-319	102	3	include	include	VERB
ajis02-319	102	4	your	your	PRON
ajis02-319	102	5	customer	customer	NOUN
ajis02-319	102	6	base	base	NOUN
ajis02-319	102	7	,	,	PUNCT
ajis02-319	102	8	a	a	DET
ajis02-319	102	9	deep	deep	ADJ
ajis02-319	102	10	knowledge	knowledge	NOUN
ajis02-319	102	11	of	of	ADP
ajis02-319	102	12	what	what	PRON
ajis02-319	102	13	it	it	PRON
ajis02-319	102	14	takes	take	VERB
ajis02-319	102	15	to	to	PART
ajis02-319	102	16	satisfy	satisfy	VERB
ajis02-319	102	17	those	those	DET
ajis02-319	102	18	customers	customer	NOUN
ajis02-319	102	19	'	'	PART
ajis02-319	102	20	needs	need	NOUN
ajis02-319	102	21	and	and	CCONJ
ajis02-319	102	22	strong	strong	ADJ
ajis02-319	102	23	relationships	relationship	NOUN
ajis02-319	102	24	with	with	ADP
ajis02-319	102	25	them	they	PRON
ajis02-319	102	26	.	.	PUNCT
ajis02-319	102	27	"	"	PUNCT
ajis02-319	103	1	(	(	PUNCT
ajis02-319	103	2	near	near	ADP
ajis02-319	103	3	,	,	PUNCT
ajis02-319	103	4	1997	1997	NUM
ajis02-319	103	5	)	)	PUNCT
ajis02-319	103	6	the	the	DET
ajis02-319	103	7	importance	importance	NOUN
ajis02-319	103	8	of	of	ADP
ajis02-319	103	9	access	access	NOUN
ajis02-319	103	10	to	to	ADP
ajis02-319	103	11	information	information	NOUN
ajis02-319	103	12	customers	customer	NOUN
ajis02-319	103	13	are	be	AUX
ajis02-319	103	14	demanding	demand	VERB
ajis02-319	103	15	higher	high	ADJ
ajis02-319	103	16	service	service	NOUN
ajis02-319	103	17	levels	level	NOUN
ajis02-319	103	18	,	,	PUNCT
ajis02-319	103	19	better	well	ADJ
ajis02-319	103	20	quality	quality	NOUN
ajis02-319	103	21	information	information	NOUN
ajis02-319	103	22	and	and	CCONJ
ajis02-319	103	23	personalised	personalised	ADJ
ajis02-319	103	24	packages	package	NOUN
ajis02-319	103	25	.	.	PUNCT
ajis02-319	104	1	information	information	NOUN
ajis02-319	104	2	on	on	ADP
ajis02-319	104	3	the	the	DET
ajis02-319	104	4	internet	internet	NOUN
ajis02-319	104	5	,	,	PUNCT
ajis02-319	104	6	is	be	AUX
ajis02-319	104	7	badly	badly	ADV
ajis02-319	104	8	organised	organise	VERB
ajis02-319	104	9	,	,	PUNCT
ajis02-319	104	10	distributed	distribute	VERB
ajis02-319	104	11	and	and	CCONJ
ajis02-319	104	12	unstructured	unstructured	ADJ
ajis02-319	104	13	.	.	PUNCT
ajis02-319	105	1	it	it	PRON
ajis02-319	105	2	is	be	AUX
ajis02-319	105	3	a	a	DET
ajis02-319	105	4	time	time	NOUN
ajis02-319	105	5	consuming	consume	VERB
ajis02-319	105	6	nightmare	nightmare	NOUN
ajis02-319	105	7	(	(	PUNCT
ajis02-319	105	8	tschanz	tschanz	PROPN
ajis02-319	105	9	&	&	CCONJ
ajis02-319	105	10	klein	klein	PROPN
ajis02-319	105	11	,	,	PUNCT
ajis02-319	105	12	1996	1996	NUM
ajis02-319	105	13	)	)	PUNCT
ajis02-319	105	14	for	for	ADP
ajis02-319	105	15	a	a	DET
ajis02-319	105	16	customer	customer	NOUN
ajis02-319	105	17	to	to	PART
ajis02-319	105	18	access	access	VERB
ajis02-319	105	19	and	and	CCONJ
ajis02-319	105	20	assess	assess	VERB
ajis02-319	105	21	the	the	DET
ajis02-319	105	22	required	require	VERB
ajis02-319	105	23	information	information	NOUN
ajis02-319	105	24	and	and	CCONJ
ajis02-319	105	25	assemble	assemble	VERB
ajis02-319	105	26	it	it	PRON
ajis02-319	105	27	into	into	ADP
ajis02-319	105	28	a	a	DET
ajis02-319	105	29	personalised	personalised	ADJ
ajis02-319	105	30	holiday	holiday	NOUN
ajis02-319	105	31	.	.	PUNCT
ajis02-319	106	1	travel	travel	NOUN
ajis02-319	106	2	agents	agent	NOUN
ajis02-319	106	3	that	that	PRON
ajis02-319	106	4	have	have	VERB
ajis02-319	106	5	access	access	NOUN
ajis02-319	106	6	to	to	ADP
ajis02-319	106	7	appropriate	appropriate	ADJ
ajis02-319	106	8	technological	technological	ADJ
ajis02-319	106	9	tools	tool	NOUN
ajis02-319	106	10	that	that	PRON
ajis02-319	106	11	can	can	AUX
ajis02-319	106	12	streamline	streamline	VERB
ajis02-319	106	13	this	this	DET
ajis02-319	106	14	process	process	NOUN
ajis02-319	106	15	,	,	PUNCT
ajis02-319	106	16	and	and	CCONJ
ajis02-319	106	17	can	can	AUX
ajis02-319	106	18	use	use	VERB
ajis02-319	106	19	them	they	PRON
ajis02-319	106	20	effectively	effectively	ADV
ajis02-319	106	21	and	and	CCONJ
ajis02-319	106	22	efficiently	efficiently	ADV
ajis02-319	106	23	,	,	PUNCT
ajis02-319	106	24	can	can	AUX
ajis02-319	106	25	improve	improve	VERB
ajis02-319	106	26	the	the	DET
ajis02-319	106	27	quality	quality	NOUN
ajis02-319	106	28	of	of	ADP
ajis02-319	106	29	advice	advice	NOUN
ajis02-319	106	30	given	give	VERB
ajis02-319	106	31	considerably	considerably	ADV
ajis02-319	106	32	(	(	PUNCT
ajis02-319	106	33	milne,1996	milne,1996	NOUN
ajis02-319	106	34	)	)	PUNCT
ajis02-319	106	35	,	,	PUNCT
ajis02-319	106	36	thereby	thereby	ADV
ajis02-319	106	37	adding	add	VERB
ajis02-319	106	38	value	value	NOUN
ajis02-319	106	39	.	.	PUNCT
ajis02-319	107	1	74	74	NUM
ajis02-319	107	2	ajis	ajis	NOUN
ajis02-319	107	3	vol	vol	NOUN
ajis02-319	107	4	.	.	PROPN
ajis02-319	107	5	6	6	NUM
ajis02-319	107	6	no	no	NOUN
ajis02-319	107	7	.	.	NOUN
ajis02-319	107	8	1	1	NUM
ajis02-319	107	9	september	september	PROPN
ajis02-319	107	10	1998	1998	NUM
ajis02-319	107	11	local	local	ADJ
ajis02-319	107	12	tourist	tourist	NOUN
ajis02-319	107	13	operators	operator	NOUN
ajis02-319	107	14	at	at	ADP
ajis02-319	107	15	most	most	ADJ
ajis02-319	107	16	destinations	destination	NOUN
ajis02-319	107	17	are	be	AUX
ajis02-319	107	18	typically	typically	ADV
ajis02-319	107	19	small	small	ADJ
ajis02-319	107	20	to	to	PART
ajis02-319	107	21	medium	medium	ADJ
ajis02-319	107	22	sized	sized	ADJ
ajis02-319	107	23	tourism	tourism	NOUN
ajis02-319	107	24	enterprises	enterprise	NOUN
ajis02-319	107	25	(	(	PUNCT
ajis02-319	107	26	smtes	smte	NOUN
ajis02-319	107	27	)	)	PUNCT
ajis02-319	107	28	,	,	PUNCT
ajis02-319	107	29	are	be	AUX
ajis02-319	107	30	normally	normally	ADV
ajis02-319	107	31	organised	organise	VERB
ajis02-319	107	32	on	on	ADP
ajis02-319	107	33	a	a	DET
ajis02-319	107	34	regional	regional	ADJ
ajis02-319	107	35	or	or	CCONJ
ajis02-319	107	36	national	national	ADJ
ajis02-319	107	37	level	level	NOUN
ajis02-319	107	38	by	by	ADP
ajis02-319	107	39	means	mean	NOUN
ajis02-319	107	40	of	of	ADP
ajis02-319	107	41	public	public	ADJ
ajis02-319	107	42	tourist	tourist	NOUN
ajis02-319	107	43	boards	board	NOUN
ajis02-319	107	44	(	(	PUNCT
ajis02-319	107	45	werthner	werthner	ADJ
ajis02-319	107	46	,	,	PUNCT
ajis02-319	107	47	1996	1996	NUM
ajis02-319	107	48	)	)	PUNCT
ajis02-319	107	49	and	and	CCONJ
ajis02-319	107	50	are	be	AUX
ajis02-319	107	51	not	not	PART
ajis02-319	107	52	typically	typically	ADV
ajis02-319	107	53	accessible	accessible	ADJ
ajis02-319	107	54	through	through	ADP
ajis02-319	107	55	crss	crss	NOUN
ajis02-319	107	56	.	.	PUNCT
ajis02-319	108	1	consequently	consequently	ADV
ajis02-319	108	2	the	the	DET
ajis02-319	108	3	information	information	NOUN
ajis02-319	108	4	required	require	VERB
ajis02-319	108	5	by	by	ADP
ajis02-319	108	6	the	the	DET
ajis02-319	108	7	"	"	PUNCT
ajis02-319	108	8	new	new	ADJ
ajis02-319	108	9	tourist	tourist	NOUN
ajis02-319	108	10	"	"	PUNCT
ajis02-319	108	11	is	be	AUX
ajis02-319	108	12	not	not	PART
ajis02-319	108	13	accessible	accessible	ADJ
ajis02-319	108	14	to	to	ADP
ajis02-319	108	15	most	most	ADJ
ajis02-319	108	16	travel	travel	NOUN
ajis02-319	108	17	agents	agent	NOUN
ajis02-319	108	18	who	who	PRON
ajis02-319	108	19	typically	typically	ADV
ajis02-319	108	20	only	only	ADV
ajis02-319	108	21	have	have	VERB
ajis02-319	108	22	crs	crs	NOUN
ajis02-319	108	23	terminals	terminal	NOUN
ajis02-319	108	24	(	(	PUNCT
ajis02-319	108	25	and	and	CCONJ
ajis02-319	108	26	no	no	DET
ajis02-319	108	27	access	access	NOUN
ajis02-319	108	28	to	to	ADP
ajis02-319	108	29	the	the	DET
ajis02-319	108	30	internet	internet	NOUN
ajis02-319	108	31	)	)	PUNCT
ajis02-319	108	32	.	.	PUNCT
ajis02-319	109	1	as	as	ADP
ajis02-319	109	2	a	a	DET
ajis02-319	109	3	result	result	NOUN
ajis02-319	109	4	,	,	PUNCT
ajis02-319	109	5	the	the	DET
ajis02-319	109	6	advice	advice	NOUN
ajis02-319	109	7	given	give	VERB
ajis02-319	109	8	by	by	ADP
ajis02-319	109	9	these	these	DET
ajis02-319	109	10	travel	travel	NOUN
ajis02-319	109	11	agents	agent	NOUN
ajis02-319	109	12	is	be	AUX
ajis02-319	109	13	based	base	VERB
ajis02-319	109	14	on	on	ADP
ajis02-319	109	15	incomplete	incomplete	ADJ
ajis02-319	109	16	information	information	NOUN
ajis02-319	109	17	at	at	ADP
ajis02-319	109	18	best	good	ADJ
ajis02-319	109	19	,	,	PUNCT
ajis02-319	109	20	or	or	CCONJ
ajis02-319	109	21	incorrect	incorrect	ADJ
ajis02-319	109	22	information	information	NOUN
ajis02-319	109	23	at	at	ADP
ajis02-319	109	24	worst	bad	ADJ
ajis02-319	109	25	.	.	PUNCT
ajis02-319	110	1	research	research	NOUN
ajis02-319	110	2	in	in	ADP
ajis02-319	110	3	the	the	DET
ajis02-319	110	4	united	united	PROPN
ajis02-319	110	5	kingdom	kingdom	PROPN
ajis02-319	110	6	has	have	AUX
ajis02-319	110	7	shown	show	VERB
ajis02-319	110	8	that	that	SCONJ
ajis02-319	110	9	an	an	DET
ajis02-319	110	10	information	information	NOUN
ajis02-319	110	11	system	system	NOUN
ajis02-319	110	12	that	that	PRON
ajis02-319	110	13	integrates	integrate	VERB
ajis02-319	110	14	economic	economic	ADJ
ajis02-319	110	15	,	,	PUNCT
ajis02-319	110	16	social	social	ADJ
ajis02-319	110	17	,	,	PUNCT
ajis02-319	110	18	cultural	cultural	ADJ
ajis02-319	110	19	and	and	CCONJ
ajis02-319	110	20	environmental	environmental	ADJ
ajis02-319	110	21	information	information	NOUN
ajis02-319	110	22	at	at	ADP
ajis02-319	110	23	the	the	DET
ajis02-319	110	24	destination	destination	NOUN
ajis02-319	110	25	level	level	NOUN
ajis02-319	110	26	is	be	AUX
ajis02-319	110	27	required	require	VERB
ajis02-319	110	28	to	to	PART
ajis02-319	110	29	ensure	ensure	VERB
ajis02-319	110	30	the	the	DET
ajis02-319	110	31	long	long	ADJ
ajis02-319	110	32	-	-	PUNCT
ajis02-319	110	33	term	term	NOUN
ajis02-319	110	34	prosperity	prosperity	NOUN
ajis02-319	110	35	of	of	ADP
ajis02-319	110	36	smtes	smte	NOUN
ajis02-319	110	37	and	and	CCONJ
ajis02-319	110	38	destinations	destination	NOUN
ajis02-319	110	39	(	(	PUNCT
ajis02-319	110	40	buhalis	buhalis	PROPN
ajis02-319	110	41	,	,	PUNCT
ajis02-319	110	42	1996	1996	NUM
ajis02-319	110	43	)	)	PUNCT
ajis02-319	110	44	.	.	PUNCT
ajis02-319	111	1	development	development	NOUN
ajis02-319	111	2	of	of	ADP
ajis02-319	111	3	such	such	ADJ
ajis02-319	111	4	systems	system	NOUN
ajis02-319	111	5	is	be	AUX
ajis02-319	111	6	equally	equally	ADV
ajis02-319	111	7	important	important	ADJ
ajis02-319	111	8	to	to	PART
ajis02-319	111	9	travel	travel	VERB
ajis02-319	111	10	agents	agent	NOUN
ajis02-319	111	11	as	as	SCONJ
ajis02-319	111	12	they	they	PRON
ajis02-319	111	13	require	require	VERB
ajis02-319	111	14	this	this	DET
ajis02-319	111	15	information	information	NOUN
ajis02-319	111	16	to	to	PART
ajis02-319	111	17	provide	provide	VERB
ajis02-319	111	18	quality	quality	NOUN
ajis02-319	111	19	advice	advice	NOUN
ajis02-319	111	20	to	to	ADP
ajis02-319	111	21	their	their	PRON
ajis02-319	111	22	customers	customer	NOUN
ajis02-319	111	23	.	.	PUNCT
ajis02-319	112	1	enhancing	enhance	VERB
ajis02-319	112	2	retail	retail	ADJ
ajis02-319	112	3	travel	travel	NOUN
ajis02-319	112	4	agent	agent	NOUN
ajis02-319	112	5	performance	performance	NOUN
ajis02-319	112	6	internet	internet	NOUN
ajis02-319	112	7	commerce	commerce	NOUN
ajis02-319	112	8	presents	present	VERB
ajis02-319	112	9	significant	significant	ADJ
ajis02-319	112	10	opportunities	opportunity	NOUN
ajis02-319	112	11	for	for	ADP
ajis02-319	112	12	travel	travel	NOUN
ajis02-319	112	13	agents	agent	NOUN
ajis02-319	112	14	to	to	PART
ajis02-319	112	15	improve	improve	VERB
ajis02-319	112	16	their	their	PRON
ajis02-319	112	17	performance	performance	NOUN
ajis02-319	112	18	by	by	ADP
ajis02-319	112	19	re	re	NOUN
ajis02-319	112	20	-	-	NOUN
ajis02-319	112	21	positioning	position	VERB
ajis02-319	112	22	themselves	themselves	PRON
ajis02-319	112	23	to	to	ADP
ajis02-319	112	24	roles	role	NOUN
ajis02-319	112	25	that	that	PRON
ajis02-319	112	26	increase	increase	VERB
ajis02-319	112	27	the	the	DET
ajis02-319	112	28	value	value	NOUN
ajis02-319	112	29	they	they	PRON
ajis02-319	112	30	add	add	VERB
ajis02-319	112	31	.	.	PUNCT
ajis02-319	113	1	future	future	ADJ
ajis02-319	113	2	travel	travel	NOUN
ajis02-319	113	3	agent	agent	NOUN
ajis02-319	113	4	positioning	position	VERB
ajis02-319	113	5	virtual	virtual	ADJ
ajis02-319	113	6	information	information	NOUN
ajis02-319	113	7	space	space	NOUN
ajis02-319	113	8	virtual	virtual	ADJ
ajis02-319	113	9	transaction	transaction	NOUN
ajis02-319	113	10	space	space	NOUN
ajis02-319	113	11	virtual	virtual	ADJ
ajis02-319	113	12	communication	communication	NOUN
ajis02-319	113	13	spacel	spacel	PROPN
ajis02-319	113	14	virtual	virtual	ADJ
ajis02-319	113	15	distributionion	distributionion	NOUN
ajis02-319	113	16	space	space	NOUN
ajis02-319	113	17	i	i	PRON
ajis02-319	113	18	figure	figure	VERB
ajis02-319	113	19	4	4	NUM
ajis02-319	113	20	.	.	PUNCT
ajis02-319	114	1	future	future	ADJ
ajis02-319	114	2	travel	travel	NOUN
ajis02-319	114	3	agent	agent	NOUN
ajis02-319	114	4	positioning	position	VERB
ajis02-319	114	5	the	the	DET
ajis02-319	114	6	literature	literature	NOUN
ajis02-319	114	7	and	and	CCONJ
ajis02-319	114	8	the	the	DET
ajis02-319	114	9	exploratory	exploratory	ADJ
ajis02-319	114	10	interviews	interview	NOUN
ajis02-319	114	11	with	with	ADP
ajis02-319	114	12	industry	industry	NOUN
ajis02-319	114	13	opinion	opinion	NOUN
ajis02-319	114	14	leaders	leader	NOUN
ajis02-319	114	15	indicate	indicate	VERB
ajis02-319	114	16	that	that	DET
ajis02-319	114	17	travel	travel	NOUN
ajis02-319	114	18	agents	agent	NOUN
ajis02-319	114	19	will	will	AUX
ajis02-319	114	20	need	need	VERB
ajis02-319	114	21	to	to	PART
ajis02-319	114	22	re	re	VERB
ajis02-319	114	23	-	-	VERB
ajis02-319	114	24	position	position	VERB
ajis02-319	114	25	themselves	themselves	PRON
ajis02-319	114	26	from	from	ADP
ajis02-319	114	27	simple	simple	ADJ
ajis02-319	114	28	transaction	transaction	NOUN
ajis02-319	114	29	processors	processor	NOUN
ajis02-319	114	30	,	,	PUNCT
ajis02-319	114	31	information	information	NOUN
ajis02-319	114	32	providers	provider	NOUN
ajis02-319	114	33	and	and	CCONJ
ajis02-319	114	34	simple	simple	ADJ
ajis02-319	114	35	resellers	reseller	NOUN
ajis02-319	114	36	to	to	ADP
ajis02-319	114	37	consultants	consultant	NOUN
ajis02-319	114	38	,	,	PUNCT
ajis02-319	114	39	information	information	NOUN
ajis02-319	114	40	brokers	broker	NOUN
ajis02-319	114	41	and	and	CCONJ
ajis02-319	114	42	developers	developer	NOUN
ajis02-319	114	43	of	of	ADP
ajis02-319	114	44	personalised	personalised	ADJ
ajis02-319	114	45	products	product	NOUN
ajis02-319	114	46	if	if	SCONJ
ajis02-319	114	47	they	they	PRON
ajis02-319	114	48	are	be	AUX
ajis02-319	114	49	to	to	PART
ajis02-319	114	50	survive	survive	VERB
ajis02-319	114	51	.	.	PUNCT
ajis02-319	115	1	figure	figure	NOUN
ajis02-319	115	2	4	4	NUM
ajis02-319	115	3	shows	show	VERB
ajis02-319	115	4	the	the	DET
ajis02-319	115	5	required	require	VERB
ajis02-319	115	6	future	future	ADJ
ajis02-319	115	7	positioning	positioning	NOUN
ajis02-319	115	8	of	of	ADP
ajis02-319	115	9	retail	retail	ADJ
ajis02-319	115	10	travel	travel	NOUN
ajis02-319	115	11	agents	agent	NOUN
ajis02-319	115	12	.	.	PUNCT
ajis02-319	116	1	travel	travel	NOUN
ajis02-319	116	2	information	information	NOUN
ajis02-319	116	3	broker	broker	NOUN
ajis02-319	116	4	direct	direct	ADJ
ajis02-319	116	5	contact	contact	NOUN
ajis02-319	116	6	between	between	ADP
ajis02-319	116	7	suppliers	supplier	NOUN
ajis02-319	116	8	and	and	CCONJ
ajis02-319	116	9	consumers	consumer	NOUN
ajis02-319	116	10	via	via	ADP
ajis02-319	116	11	the	the	DET
ajis02-319	116	12	internet	internet	NOUN
ajis02-319	116	13	will	will	AUX
ajis02-319	116	14	result	result	VERB
ajis02-319	116	15	in	in	ADP
ajis02-319	116	16	consumer	consumer	NOUN
ajis02-319	116	17	information	information	NOUN
ajis02-319	116	18	overload	overload	NOUN
ajis02-319	116	19	.	.	PUNCT
ajis02-319	117	1	to	to	PART
ajis02-319	117	2	address	address	VERB
ajis02-319	117	3	this	this	DET
ajis02-319	117	4	problem	problem	NOUN
ajis02-319	117	5	,	,	PUNCT
ajis02-319	117	6	new	new	ADJ
ajis02-319	117	7	intermediaries	intermediary	NOUN
ajis02-319	117	8	will	will	AUX
ajis02-319	117	9	emerge	emerge	VERB
ajis02-319	117	10	to	to	PART
ajis02-319	117	11	help	help	VERB
ajis02-319	117	12	the	the	DET
ajis02-319	117	13	consumer	consumer	NOUN
ajis02-319	117	14	integrate	integrate	VERB
ajis02-319	117	15	and	and	CCONJ
ajis02-319	117	16	analyse	analyse	NOUN
ajis02-319	117	17	information	information	NOUN
ajis02-319	117	18	(	(	PUNCT
ajis02-319	117	19	bloch	bloch	PROPN
ajis02-319	117	20	&	&	CCONJ
ajis02-319	117	21	segev,1996	segev,1996	PROPN
ajis02-319	117	22	;	;	PUNCT
ajis02-319	117	23	lamp	lamp	PROPN
ajis02-319	117	24	&	&	CCONJ
ajis02-319	117	25	keen,1997	keen,1997	NOUN
ajis02-319	117	26	)	)	PUNCT
ajis02-319	117	27	.	.	PUNCT
ajis02-319	118	1	in	in	ADP
ajis02-319	118	2	the	the	DET
ajis02-319	118	3	short	short	ADJ
ajis02-319	118	4	to	to	PART
ajis02-319	118	5	medium	medium	ADJ
ajis02-319	118	6	term	term	NOUN
ajis02-319	118	7	this	this	DET
ajis02-319	118	8	role	role	NOUN
ajis02-319	118	9	can	can	AUX
ajis02-319	118	10	be	be	AUX
ajis02-319	118	11	filled	fill	VERB
ajis02-319	118	12	by	by	ADP
ajis02-319	118	13	travel	travel	NOUN
ajis02-319	118	14	agents	agent	NOUN
ajis02-319	118	15	using	use	VERB
ajis02-319	118	16	sophisticated	sophisticated	ADJ
ajis02-319	118	17	software	software	NOUN
ajis02-319	118	18	tools	tool	NOUN
ajis02-319	118	19	and	and	CCONJ
ajis02-319	118	20	agents	agent	NOUN
ajis02-319	118	21	.	.	PUNCT
ajis02-319	119	1	retail	retail	ADJ
ajis02-319	119	2	travel	travel	NOUN
ajis02-319	119	3	agents	agent	NOUN
ajis02-319	119	4	must	must	AUX
ajis02-319	119	5	become	become	VERB
ajis02-319	119	6	proficient	proficient	ADJ
ajis02-319	119	7	at	at	ADP
ajis02-319	119	8	using	use	VERB
ajis02-319	119	9	these	these	DET
ajis02-319	119	10	tools	tool	NOUN
ajis02-319	119	11	,	,	PUNCT
ajis02-319	119	12	and	and	CCONJ
ajis02-319	119	13	their	their	PRON
ajis02-319	119	14	own	own	ADJ
ajis02-319	119	15	personal	personal	ADJ
ajis02-319	119	16	experience	experience	NOUN
ajis02-319	119	17	and	and	CCONJ
ajis02-319	119	18	knowledge	knowledge	NOUN
ajis02-319	119	19	,	,	PUNCT
ajis02-319	119	20	to	to	ADP
ajis02-319	119	21	access	access	NOUN
ajis02-319	119	22	,	,	PUNCT
ajis02-319	119	23	integrate	integrate	NOUN
ajis02-319	119	24	,	,	PUNCT
ajis02-319	119	25	analyse	analyse	NOUN
ajis02-319	119	26	,	,	PUNCT
ajis02-319	119	27	interpret	interpret	NOUN
ajis02-319	119	28	and	and	CCONJ
ajis02-319	119	29	present	present	ADJ
ajis02-319	119	30	information	information	NOUN
ajis02-319	119	31	from	from	ADP
ajis02-319	119	32	distributed	distribute	VERB
ajis02-319	119	33	,	,	PUNCT
ajis02-319	119	34	heterogeneous	heterogeneous	ADJ
ajis02-319	119	35	sources	source	NOUN
ajis02-319	119	36	.	.	PUNCT
ajis02-319	120	1	this	this	PRON
ajis02-319	120	2	is	be	AUX
ajis02-319	120	3	a	a	DET
ajis02-319	120	4	difficult	difficult	ADJ
ajis02-319	120	5	task	task	NOUN
ajis02-319	120	6	when	when	SCONJ
ajis02-319	120	7	the	the	DET
ajis02-319	120	8	consultant	consultant	NOUN
ajis02-319	120	9	has	have	VERB
ajis02-319	120	10	personal	personal	ADJ
ajis02-319	120	11	knowledge	knowledge	NOUN
ajis02-319	120	12	of	of	ADP
ajis02-319	120	13	the	the	DET
ajis02-319	120	14	activity	activity	NOUN
ajis02-319	120	15	,	,	PUNCT
ajis02-319	120	16	product	product	NOUN
ajis02-319	120	17	or	or	CCONJ
ajis02-319	120	18	destination	destination	NOUN
ajis02-319	121	1	but	but	CCONJ
ajis02-319	121	2	it	it	PRON
ajis02-319	121	3	is	be	AUX
ajis02-319	121	4	almost	almost	ADV
ajis02-319	121	5	impossible	impossible	ADJ
ajis02-319	121	6	when	when	SCONJ
ajis02-319	121	7	he	he	PRON
ajis02-319	121	8	/	/	PUNCT
ajis02-319	121	9	she	she	PRON
ajis02-319	121	10	has	have	VERB
ajis02-319	121	11	no	no	DET
ajis02-319	121	12	personal	personal	ADJ
ajis02-319	121	13	knowledge	knowledge	NOUN
ajis02-319	121	14	or	or	CCONJ
ajis02-319	121	15	experience	experience	NOUN
ajis02-319	121	16	.	.	PUNCT
ajis02-319	122	1	in	in	ADP
ajis02-319	122	2	these	these	DET
ajis02-319	122	3	situations	situation	NOUN
ajis02-319	122	4	the	the	DET
ajis02-319	122	5	software	software	NOUN
ajis02-319	122	6	agent	agent	NOUN
ajis02-319	122	7	must	must	AUX
ajis02-319	122	8	be	be	AUX
ajis02-319	122	9	able	able	ADJ
ajis02-319	122	10	to	to	PART
ajis02-319	122	11	search	search	VERB
ajis02-319	122	12	semantically	semantically	ADV
ajis02-319	122	13	for	for	ADP
ajis02-319	122	14	relevant	relevant	ADJ
ajis02-319	122	15	products	product	NOUN
ajis02-319	122	16	or	or	CCONJ
ajis02-319	122	17	destinations	destination	NOUN
ajis02-319	122	18	to	to	PART
ajis02-319	122	19	meet	meet	VERB
ajis02-319	122	20	the	the	DET
ajis02-319	122	21	new	new	ADJ
ajis02-319	122	22	demands	demand	NOUN
ajis02-319	122	23	of	of	ADP
ajis02-319	122	24	the	the	DET
ajis02-319	122	25	"	"	PUNCT
ajis02-319	122	26	new	new	ADJ
ajis02-319	122	27	tourist	tourist	NOUN
ajis02-319	122	28	"	"	PUNCT
ajis02-319	122	29	(	(	PUNCT
ajis02-319	122	30	geyer	geyer	NOUN
ajis02-319	122	31	et	et	PROPN
ajis02-319	122	32	al	al	PROPN
ajis02-319	122	33	,	,	PUNCT
ajis02-319	122	34	1996	1996	NUM
ajis02-319	122	35	)	)	PUNCT
ajis02-319	122	36	.	.	PUNCT
ajis02-319	123	1	this	this	DET
ajis02-319	123	2	view	view	NOUN
ajis02-319	123	3	is	be	AUX
ajis02-319	123	4	supported	support	VERB
ajis02-319	123	5	by	by	ADP
ajis02-319	123	6	david	david	PROPN
ajis02-319	123	7	near	near	PROPN
ajis02-319	123	8	,	,	PUNCT
ajis02-319	123	9	galileo	galileo	PROPN
ajis02-319	123	10	international	international	PROPN
ajis02-319	123	11	's	's	PART
ajis02-319	123	12	senior	senior	ADJ
ajis02-319	123	13	vice	vice	NOUN
ajis02-319	123	14	-	-	NOUN
ajis02-319	123	15	president	president	NOUN
ajis02-319	123	16	subscriber	subscriber	NOUN
ajis02-319	123	17	marketing	marketing	NOUN
ajis02-319	123	18	who	who	PRON
ajis02-319	123	19	was	be	AUX
ajis02-319	123	20	recently	recently	ADV
ajis02-319	123	21	quoted	quote	VERB
ajis02-319	123	22	as	as	ADP
ajis02-319	123	23	saying	say	VERB
ajis02-319	123	24	that	that	SCONJ
ajis02-319	123	25	"	"	PUNCT
ajis02-319	123	26	.the	.the	DET
ajis02-319	123	27	proliferation	proliferation	NOUN
ajis02-319	123	28	of	of	ADP
ajis02-319	123	29	"	"	PUNCT
ajis02-319	123	30	info	info	NOUN
ajis02-319	123	31	-	-	PUNCT
ajis02-319	123	32	junk	junk	NOUN
ajis02-319	123	33	"	"	PUNCT
ajis02-319	123	34	would	would	AUX
ajis02-319	123	35	require	require	VERB
ajis02-319	123	36	a	a	DET
ajis02-319	123	37	new	new	ADJ
ajis02-319	123	38	breed	breed	NOUN
ajis02-319	123	39	of	of	ADP
ajis02-319	123	40	info	info	NOUN
ajis02-319	123	41	-	-	PUNCT
ajis02-319	123	42	navigators	navigator	NOUN
ajis02-319	123	43	employing	employ	VERB
ajis02-319	123	44	advanced	advanced	ADJ
ajis02-319	123	45	information	information	NOUN
ajis02-319	123	46	technologies	technology	NOUN
ajis02-319	123	47	to	to	PART
ajis02-319	123	48	enhance	enhance	VERB
ajis02-319	123	49	and	and	CCONJ
ajis02-319	123	50	deliver	deliver	VERB
ajis02-319	123	51	their	their	PRON
ajis02-319	123	52	services	service	NOUN
ajis02-319	123	53	"	"	PUNCT
ajis02-319	123	54	(	(	PUNCT
ajis02-319	123	55	near	near	ADJ
ajis02-319	123	56	,	,	PUNCT
ajis02-319	123	57	1997	1997	NUM
ajis02-319	123	58	)	)	PUNCT
ajis02-319	123	59	.	.	PUNCT
ajis02-319	124	1	75	75	NUM
ajis02-319	124	2	ajis	ajis	NOUN
ajis02-319	124	3	vol	vol	NOUN
ajis02-319	124	4	.	.	PROPN
ajis02-319	124	5	6	6	NUM
ajis02-319	124	6	no	no	NOUN
ajis02-319	124	7	.	.	NOUN
ajis02-319	124	8	1	1	NUM
ajis02-319	124	9	september	september	PROPN
ajis02-319	124	10	1998	1998	NUM
ajis02-319	124	11	a	a	DET
ajis02-319	124	12	similar	similar	ADJ
ajis02-319	124	13	view	view	NOUN
ajis02-319	124	14	was	be	AUX
ajis02-319	124	15	expressed	express	VERB
ajis02-319	124	16	by	by	ADP
ajis02-319	124	17	des	de	NOUN
ajis02-319	124	18	paroz	paroz	ADV
ajis02-319	124	19	of	of	ADP
ajis02-319	124	20	southern	southern	PROPN
ajis02-319	124	21	cross	cross	PROPN
ajis02-319	124	22	galileo	galileo	PROPN
ajis02-319	124	23	who	who	PRON
ajis02-319	124	24	said	say	VERB
ajis02-319	124	25	that	that	SCONJ
ajis02-319	124	26	"	"	PUNCT
ajis02-319	124	27	the	the	DET
ajis02-319	124	28	internet	internet	NOUN
ajis02-319	124	29	was	be	AUX
ajis02-319	124	30	"	"	PUNCT
ajis02-319	124	31	an	an	DET
ajis02-319	124	32	enormous	enormous	ADJ
ajis02-319	124	33	repository	repository	NOUN
ajis02-319	124	34	of	of	ADP
ajis02-319	124	35	information	information	NOUN
ajis02-319	124	36	"	"	PUNCT
ajis02-319	124	37	which	which	PRON
ajis02-319	124	38	could	could	AUX
ajis02-319	124	39	be	be	AUX
ajis02-319	124	40	used	use	VERB
ajis02-319	124	41	for	for	ADP
ajis02-319	124	42	background	background	NOUN
ajis02-319	124	43	research	research	NOUN
ajis02-319	124	44	and	and	CCONJ
ajis02-319	124	45	passed	pass	VERB
ajis02-319	124	46	on	on	ADP
ajis02-319	124	47	to	to	ADP
ajis02-319	124	48	customers	customer	NOUN
ajis02-319	124	49	,	,	PUNCT
ajis02-319	124	50	adding	add	VERB
ajis02-319	124	51	value	value	NOUN
ajis02-319	124	52	to	to	PART
ajis02-319	124	53	travel	travel	VERB
ajis02-319	124	54	agent	agent	NOUN
ajis02-319	124	55	's	's	PART
ajis02-319	124	56	services	service	NOUN
ajis02-319	124	57	(	(	PUNCT
ajis02-319	124	58	paroz	paroz	ADJ
ajis02-319	124	59	,	,	PUNCT
ajis02-319	124	60	1997	1997	NUM
ajis02-319	124	61	)	)	PUNCT
ajis02-319	124	62	.	.	PUNCT
ajis02-319	125	1	travel	travel	NOUN
ajis02-319	125	2	consultant	consultant	NOUN
ajis02-319	125	3	the	the	DET
ajis02-319	125	4	consulting	consult	VERB
ajis02-319	125	5	role	role	NOUN
ajis02-319	125	6	of	of	ADP
ajis02-319	125	7	the	the	DET
ajis02-319	125	8	travel	travel	NOUN
ajis02-319	125	9	agent	agent	NOUN
ajis02-319	125	10	must	must	AUX
ajis02-319	125	11	move	move	VERB
ajis02-319	125	12	away	away	ADV
ajis02-319	125	13	from	from	ADP
ajis02-319	125	14	transaction	transaction	NOUN
ajis02-319	125	15	processing	processing	NOUN
ajis02-319	125	16	to	to	ADP
ajis02-319	125	17	personalised	personalised	ADJ
ajis02-319	125	18	consulting	consulting	NOUN
ajis02-319	125	19	advice	advice	NOUN
ajis02-319	125	20	focussed	focusse	VERB
ajis02-319	125	21	on	on	ADP
ajis02-319	125	22	the	the	DET
ajis02-319	125	23	needs	need	NOUN
ajis02-319	125	24	of	of	ADP
ajis02-319	125	25	the	the	DET
ajis02-319	125	26	customer	customer	NOUN
ajis02-319	125	27	rather	rather	ADV
ajis02-319	125	28	than	than	ADP
ajis02-319	125	29	the	the	DET
ajis02-319	125	30	needs	need	NOUN
ajis02-319	125	31	of	of	ADP
ajis02-319	125	32	the	the	DET
ajis02-319	125	33	airlines	airline	NOUN
ajis02-319	125	34	and	and	CCONJ
ajis02-319	125	35	wholesalers	wholesaler	NOUN
ajis02-319	125	36	.	.	PUNCT
ajis02-319	126	1	a	a	DET
ajis02-319	126	2	particular	particular	ADJ
ajis02-319	126	3	problem	problem	NOUN
ajis02-319	126	4	facing	face	VERB
ajis02-319	126	5	any	any	DET
ajis02-319	126	6	travel	travel	NOUN
ajis02-319	126	7	consultant	consultant	NOUN
ajis02-319	126	8	is	be	AUX
ajis02-319	126	9	matching	match	VERB
ajis02-319	126	10	the	the	DET
ajis02-319	126	11	customer	customer	NOUN
ajis02-319	126	12	's	's	PART
ajis02-319	126	13	requirements	requirement	NOUN
ajis02-319	126	14	to	to	PART
ajis02-319	126	15	available	available	VERB
ajis02-319	126	16	destinations	destination	NOUN
ajis02-319	126	17	and/or	and/or	CCONJ
ajis02-319	126	18	products	product	NOUN
ajis02-319	126	19	.	.	PUNCT
ajis02-319	127	1	this	this	PRON
ajis02-319	127	2	is	be	AUX
ajis02-319	127	3	a	a	DET
ajis02-319	127	4	complex	complex	ADJ
ajis02-319	127	5	operation	operation	NOUN
ajis02-319	127	6	that	that	PRON
ajis02-319	127	7	requires	require	VERB
ajis02-319	127	8	a	a	DET
ajis02-319	127	9	high	high	ADJ
ajis02-319	127	10	level	level	NOUN
ajis02-319	127	11	of	of	ADP
ajis02-319	127	12	intelligence	intelligence	NOUN
ajis02-319	127	13	.	.	PUNCT
ajis02-319	128	1	the	the	DET
ajis02-319	128	2	process	process	NOUN
ajis02-319	128	3	is	be	AUX
ajis02-319	128	4	complicated	complicate	VERB
ajis02-319	128	5	by	by	ADP
ajis02-319	128	6	the	the	DET
ajis02-319	128	7	fact	fact	NOUN
ajis02-319	128	8	there	there	PRON
ajis02-319	128	9	are	be	VERB
ajis02-319	128	10	no	no	DET
ajis02-319	128	11	universal	universal	ADJ
ajis02-319	128	12	standards	standard	NOUN
ajis02-319	128	13	for	for	ADP
ajis02-319	128	14	the	the	DET
ajis02-319	128	15	classification	classification	NOUN
ajis02-319	128	16	and	and	CCONJ
ajis02-319	128	17	description	description	NOUN
ajis02-319	128	18	of	of	ADP
ajis02-319	128	19	destinations	destination	NOUN
ajis02-319	128	20	and	and	CCONJ
ajis02-319	128	21	products	product	NOUN
ajis02-319	128	22	(	(	PUNCT
ajis02-319	128	23	baker	baker	PROPN
ajis02-319	128	24	et	et	PROPN
ajis02-319	128	25	al	al	PROPN
ajis02-319	128	26	,	,	PUNCT
ajis02-319	128	27	1996	1996	NUM
ajis02-319	128	28	)	)	PUNCT
ajis02-319	128	29	.	.	PUNCT
ajis02-319	129	1	for	for	ADP
ajis02-319	129	2	example	example	NOUN
ajis02-319	129	3	,	,	PUNCT
ajis02-319	129	4	hotel	hotel	NOUN
ajis02-319	129	5	classifications	classification	NOUN
ajis02-319	129	6	are	be	AUX
ajis02-319	129	7	different	different	ADJ
ajis02-319	129	8	in	in	ADP
ajis02-319	129	9	each	each	DET
ajis02-319	129	10	country	country	NOUN
ajis02-319	129	11	and	and	CCONJ
ajis02-319	129	12	in	in	ADP
ajis02-319	129	13	some	some	DET
ajis02-319	129	14	cases	case	NOUN
ajis02-319	129	15	in	in	ADP
ajis02-319	129	16	each	each	DET
ajis02-319	129	17	state	state	NOUN
ajis02-319	129	18	within	within	ADP
ajis02-319	129	19	a	a	DET
ajis02-319	129	20	country	country	NOUN
ajis02-319	129	21	.	.	PUNCT
ajis02-319	130	1	in	in	ADP
ajis02-319	130	2	addition	addition	NOUN
ajis02-319	130	3	,	,	PUNCT
ajis02-319	130	4	some	some	PRON
ajis02-319	130	5	features	feature	NOUN
ajis02-319	130	6	that	that	PRON
ajis02-319	130	7	are	be	AUX
ajis02-319	130	8	important	important	ADJ
ajis02-319	130	9	to	to	ADP
ajis02-319	130	10	the	the	DET
ajis02-319	130	11	customer	customer	NOUN
ajis02-319	130	12	are	be	AUX
ajis02-319	130	13	not	not	PART
ajis02-319	130	14	rated	rate	VERB
ajis02-319	130	15	at	at	ADV
ajis02-319	130	16	all	all	ADV
ajis02-319	130	17	,	,	PUNCT
ajis02-319	130	18	for	for	ADP
ajis02-319	130	19	example	example	NOUN
ajis02-319	130	20	,	,	PUNCT
ajis02-319	130	21	friendliness	friendliness	ADJ
ajis02-319	130	22	of	of	ADP
ajis02-319	130	23	the	the	DET
ajis02-319	130	24	staff	staff	NOUN
ajis02-319	130	25	.	.	PUNCT
ajis02-319	131	1	in	in	ADP
ajis02-319	131	2	many	many	ADJ
ajis02-319	131	3	cases	case	NOUN
ajis02-319	131	4	an	an	DET
ajis02-319	131	5	exact	exact	ADJ
ajis02-319	131	6	match	match	NOUN
ajis02-319	131	7	of	of	ADP
ajis02-319	131	8	customer	customer	NOUN
ajis02-319	131	9	preferences	preference	NOUN
ajis02-319	131	10	to	to	ADP
ajis02-319	131	11	available	available	ADJ
ajis02-319	131	12	products	product	NOUN
ajis02-319	131	13	or	or	CCONJ
ajis02-319	131	14	destinations	destination	NOUN
ajis02-319	131	15	will	will	AUX
ajis02-319	131	16	not	not	PART
ajis02-319	131	17	be	be	AUX
ajis02-319	131	18	possible	possible	ADJ
ajis02-319	131	19	.	.	PUNCT
ajis02-319	132	1	in	in	ADP
ajis02-319	132	2	this	this	DET
ajis02-319	132	3	situation	situation	NOUN
ajis02-319	132	4	,	,	PUNCT
ajis02-319	132	5	consultants	consultant	NOUN
ajis02-319	132	6	can	can	AUX
ajis02-319	132	7	only	only	ADV
ajis02-319	132	8	do	do	VERB
ajis02-319	132	9	their	their	PRON
ajis02-319	132	10	best	good	ADJ
ajis02-319	132	11	to	to	PART
ajis02-319	132	12	get	get	VERB
ajis02-319	132	13	the	the	DET
ajis02-319	132	14	closest	close	ADJ
ajis02-319	132	15	match	match	NOUN
ajis02-319	132	16	possible	possible	ADJ
ajis02-319	132	17	with	with	ADP
ajis02-319	132	18	the	the	DET
ajis02-319	132	19	available	available	ADJ
ajis02-319	132	20	information	information	NOUN
ajis02-319	132	21	.	.	PUNCT
ajis02-319	133	1	to	to	PART
ajis02-319	133	2	get	get	VERB
ajis02-319	133	3	an	an	DET
ajis02-319	133	4	accurate	accurate	ADJ
ajis02-319	133	5	match	match	NOUN
ajis02-319	133	6	,	,	PUNCT
ajis02-319	133	7	the	the	DET
ajis02-319	133	8	semantics	semantic	NOUN
ajis02-319	133	9	of	of	ADP
ajis02-319	133	10	the	the	DET
ajis02-319	133	11	customer	customer	NOUN
ajis02-319	133	12	's	's	PART
ajis02-319	133	13	preferences	preference	NOUN
ajis02-319	133	14	must	must	AUX
ajis02-319	133	15	be	be	AUX
ajis02-319	133	16	mapped	map	VERB
ajis02-319	133	17	to	to	ADP
ajis02-319	133	18	the	the	DET
ajis02-319	133	19	semantics	semantic	NOUN
ajis02-319	133	20	of	of	ADP
ajis02-319	133	21	the	the	DET
ajis02-319	133	22	features	feature	NOUN
ajis02-319	133	23	of	of	ADP
ajis02-319	133	24	the	the	DET
ajis02-319	133	25	product	product	NOUN
ajis02-319	133	26	or	or	CCONJ
ajis02-319	133	27	destination	destination	NOUN
ajis02-319	133	28	.	.	PUNCT
ajis02-319	134	1	baker	baker	PROPN
ajis02-319	134	2	et	et	PROPN
ajis02-319	134	3	al	al	PROPN
ajis02-319	134	4	(	(	PUNCT
ajis02-319	134	5	1996	1996	NUM
ajis02-319	134	6	)	)	PUNCT
ajis02-319	134	7	recognised	recognise	VERB
ajis02-319	134	8	that	that	SCONJ
ajis02-319	134	9	"	"	PUNCT
ajis02-319	134	10	there	there	PRON
ajis02-319	134	11	is	be	VERB
ajis02-319	134	12	clearly	clearly	ADV
ajis02-319	134	13	a	a	DET
ajis02-319	134	14	need	need	NOUN
ajis02-319	134	15	for	for	ADP
ajis02-319	134	16	an	an	DET
ajis02-319	134	17	intelligent	intelligent	ADJ
ajis02-319	134	18	system	system	NOUN
ajis02-319	134	19	that	that	PRON
ajis02-319	134	20	incorporates	incorporate	VERB
ajis02-319	134	21	local	local	ADJ
ajis02-319	134	22	knowledge	knowledge	NOUN
ajis02-319	134	23	,	,	PUNCT
ajis02-319	134	24	regularly	regularly	ADV
ajis02-319	134	25	updated	update	VERB
ajis02-319	134	26	,	,	PUNCT
ajis02-319	134	27	and	and	CCONJ
ajis02-319	134	28	interpretation	interpretation	NOUN
ajis02-319	134	29	of	of	ADP
ajis02-319	134	30	the	the	DET
ajis02-319	134	31	customers	customer	NOUN
ajis02-319	134	32	'	'	PART
ajis02-319	134	33	needs	need	NOUN
ajis02-319	134	34	,	,	PUNCT
ajis02-319	134	35	into	into	ADP
ajis02-319	134	36	the	the	DET
ajis02-319	134	37	mapping	mapping	NOUN
ajis02-319	134	38	process	process	NOUN
ajis02-319	134	39	.	.	PUNCT
ajis02-319	135	1	intelligent	intelligent	ADJ
ajis02-319	135	2	agents	agent	NOUN
ajis02-319	135	3	,	,	PUNCT
ajis02-319	135	4	either	either	CCONJ
ajis02-319	135	5	obeying	obey	VERB
ajis02-319	135	6	rules	rule	NOUN
ajis02-319	135	7	when	when	SCONJ
ajis02-319	135	8	they	they	PRON
ajis02-319	135	9	exist	exist	VERB
ajis02-319	135	10	,	,	PUNCT
ajis02-319	135	11	or	or	CCONJ
ajis02-319	135	12	observing	observe	VERB
ajis02-319	135	13	and	and	CCONJ
ajis02-319	135	14	recording	recording	NOUN
ajis02-319	135	15	in	in	ADP
ajis02-319	135	16	order	order	NOUN
ajis02-319	135	17	to	to	PART
ajis02-319	135	18	learn	learn	VERB
ajis02-319	135	19	or	or	CCONJ
ajis02-319	135	20	infer	infer	VERB
ajis02-319	135	21	the	the	DET
ajis02-319	135	22	correspondence	correspondence	NOUN
ajis02-319	135	23	,	,	PUNCT
ajis02-319	135	24	seemed	seem	VERB
ajis02-319	135	25	ideally	ideally	ADV
ajis02-319	135	26	suited	suited	ADJ
ajis02-319	135	27	.	.	PUNCT
ajis02-319	135	28	"	"	PUNCT
ajis02-319	136	1	the	the	DET
ajis02-319	136	2	travel	travel	NOUN
ajis02-319	136	3	agent	agent	NOUN
ajis02-319	136	4	,	,	PUNCT
ajis02-319	136	5	assisted	assist	VERB
ajis02-319	136	6	by	by	ADP
ajis02-319	136	7	such	such	DET
ajis02-319	136	8	an	an	DET
ajis02-319	136	9	intelligent	intelligent	ADJ
ajis02-319	136	10	software	software	NOUN
ajis02-319	136	11	agent	agent	NOUN
ajis02-319	136	12	,	,	PUNCT
ajis02-319	136	13	would	would	AUX
ajis02-319	136	14	create	create	VERB
ajis02-319	136	15	a	a	DET
ajis02-319	136	16	very	very	ADV
ajis02-319	136	17	powerful	powerful	ADJ
ajis02-319	136	18	travel	travel	NOUN
ajis02-319	136	19	cybermediary	cybermediary	ADJ
ajis02-319	136	20	that	that	PRON
ajis02-319	136	21	could	could	AUX
ajis02-319	136	22	dramatically	dramatically	ADV
ajis02-319	136	23	improve	improve	VERB
ajis02-319	136	24	the	the	DET
ajis02-319	136	25	quality	quality	NOUN
ajis02-319	136	26	of	of	ADP
ajis02-319	136	27	advice	advice	NOUN
ajis02-319	136	28	provided	provide	VERB
ajis02-319	136	29	to	to	ADP
ajis02-319	136	30	the	the	DET
ajis02-319	136	31	customer	customer	NOUN
ajis02-319	136	32	,	,	PUNCT
ajis02-319	136	33	and	and	CCONJ
ajis02-319	136	34	ultimately	ultimately	ADV
ajis02-319	136	35	,	,	PUNCT
ajis02-319	136	36	improve	improve	VERB
ajis02-319	136	37	customer	customer	NOUN
ajis02-319	136	38	satisfaction	satisfaction	NOUN
ajis02-319	136	39	.	.	PUNCT
ajis02-319	137	1	while	while	SCONJ
ajis02-319	137	2	this	this	PRON
ajis02-319	137	3	should	should	AUX
ajis02-319	137	4	allow	allow	VERB
ajis02-319	137	5	retail	retail	ADJ
ajis02-319	137	6	travel	travel	NOUN
ajis02-319	137	7	agents	agent	NOUN
ajis02-319	137	8	to	to	PART
ajis02-319	137	9	survive	survive	VERB
ajis02-319	137	10	in	in	ADP
ajis02-319	137	11	the	the	DET
ajis02-319	137	12	short	short	ADJ
ajis02-319	137	13	term	term	NOUN
ajis02-319	137	14	,	,	PUNCT
ajis02-319	137	15	the	the	DET
ajis02-319	137	16	rapidly	rapidly	ADV
ajis02-319	137	17	increasing	increase	VERB
ajis02-319	137	18	technology	technology	NOUN
ajis02-319	137	19	skills	skill	NOUN
ajis02-319	137	20	of	of	ADP
ajis02-319	137	21	their	their	PRON
ajis02-319	137	22	customers	customer	NOUN
ajis02-319	137	23	are	be	AUX
ajis02-319	137	24	likely	likely	ADJ
ajis02-319	137	25	to	to	PART
ajis02-319	137	26	reduce	reduce	VERB
ajis02-319	137	27	the	the	DET
ajis02-319	137	28	perceived	perceive	VERB
ajis02-319	137	29	added	add	VERB
ajis02-319	137	30	value	value	NOUN
ajis02-319	137	31	of	of	ADP
ajis02-319	137	32	this	this	DET
ajis02-319	137	33	information	information	NOUN
ajis02-319	137	34	broking	broking	NOUN
ajis02-319	137	35	role	role	NOUN
ajis02-319	137	36	.	.	PUNCT
ajis02-319	138	1	travel	travel	NOUN
ajis02-319	138	2	agents	agent	NOUN
ajis02-319	138	3	will	will	AUX
ajis02-319	138	4	need	need	VERB
ajis02-319	138	5	to	to	PART
ajis02-319	138	6	"	"	PUNCT
ajis02-319	138	7	continually	continually	ADV
ajis02-319	138	8	redefine	redefine	VERB
ajis02-319	138	9	themselves	themselves	PRON
ajis02-319	138	10	"	"	PUNCT
ajis02-319	138	11	(	(	PUNCT
ajis02-319	138	12	sheldon	sheldon	PROPN
ajis02-319	138	13	,	,	PUNCT
ajis02-319	138	14	1997	1997	NUM
ajis02-319	138	15	)	)	PUNCT
ajis02-319	138	16	and	and	CCONJ
ajis02-319	138	17	operate	operate	VERB
ajis02-319	138	18	in	in	ADP
ajis02-319	138	19	increasingly	increasingly	ADV
ajis02-319	138	20	specialised	specialised	ADJ
ajis02-319	138	21	niche	niche	NOUN
ajis02-319	138	22	markets	market	NOUN
ajis02-319	138	23	if	if	SCONJ
ajis02-319	138	24	they	they	PRON
ajis02-319	138	25	are	be	AUX
ajis02-319	138	26	to	to	PART
ajis02-319	138	27	survive	survive	VERB
ajis02-319	138	28	.	.	PUNCT
ajis02-319	139	1	this	this	PRON
ajis02-319	139	2	will	will	AUX
ajis02-319	139	3	require	require	VERB
ajis02-319	139	4	a	a	DET
ajis02-319	139	5	change	change	NOUN
ajis02-319	139	6	in	in	ADP
ajis02-319	139	7	role	role	NOUN
ajis02-319	139	8	to	to	PART
ajis02-319	139	9	relationship	relationship	VERB
ajis02-319	139	10	building	building	NOUN
ajis02-319	139	11	and	and	CCONJ
ajis02-319	139	12	counselling	counselling	NOUN
ajis02-319	139	13	so	so	SCONJ
ajis02-319	139	14	that	that	SCONJ
ajis02-319	139	15	they	they	PRON
ajis02-319	139	16	are	be	AUX
ajis02-319	139	17	able	able	ADJ
ajis02-319	139	18	to	to	PART
ajis02-319	139	19	clearly	clearly	ADV
ajis02-319	139	20	understand	understand	VERB
ajis02-319	139	21	the	the	DET
ajis02-319	139	22	customer	customer	NOUN
ajis02-319	139	23	's	's	PART
ajis02-319	139	24	needs	need	NOUN
ajis02-319	139	25	(	(	PUNCT
ajis02-319	139	26	ng	ng	PROPN
ajis02-319	139	27	&	&	CCONJ
ajis02-319	139	28	sussmann	sussmann	PROPN
ajis02-319	139	29	,	,	PUNCT
ajis02-319	139	30	1996	1996	NUM
ajis02-319	139	31	)	)	PUNCT
ajis02-319	139	32	.	.	PUNCT
ajis02-319	140	1	personalised	personalised	ADJ
ajis02-319	140	2	package	package	NOUN
ajis02-319	140	3	developer	developer	NOUN
ajis02-319	140	4	the	the	DET
ajis02-319	140	5	changing	change	VERB
ajis02-319	140	6	preference	preference	NOUN
ajis02-319	140	7	of	of	ADP
ajis02-319	140	8	customers	customer	NOUN
ajis02-319	140	9	for	for	ADP
ajis02-319	140	10	more	more	ADJ
ajis02-319	140	11	individual	individual	ADJ
ajis02-319	140	12	,	,	PUNCT
ajis02-319	140	13	personalised	personalised	ADJ
ajis02-319	140	14	holidays	holiday	NOUN
ajis02-319	140	15	requires	require	VERB
ajis02-319	140	16	the	the	DET
ajis02-319	140	17	travel	travel	NOUN
ajis02-319	140	18	agent	agent	NOUN
ajis02-319	140	19	to	to	PART
ajis02-319	140	20	develop	develop	VERB
ajis02-319	140	21	skills	skill	NOUN
ajis02-319	140	22	in	in	ADP
ajis02-319	140	23	integrating	integrate	VERB
ajis02-319	140	24	sub	sub	NOUN
ajis02-319	140	25	-	-	NOUN
ajis02-319	140	26	products	product	NOUN
ajis02-319	140	27	from	from	ADP
ajis02-319	140	28	different	different	ADJ
ajis02-319	140	29	suppliers	supplier	NOUN
ajis02-319	140	30	into	into	ADP
ajis02-319	140	31	a	a	DET
ajis02-319	140	32	personalised	personalised	ADJ
ajis02-319	140	33	package	package	NOUN
ajis02-319	140	34	tailored	tailor	VERB
ajis02-319	140	35	to	to	ADP
ajis02-319	140	36	the	the	DET
ajis02-319	140	37	customer	customer	NOUN
ajis02-319	140	38	's	's	PART
ajis02-319	140	39	needs	need	NOUN
ajis02-319	140	40	and	and	CCONJ
ajis02-319	140	41	preferences	preference	NOUN
ajis02-319	140	42	.	.	PUNCT
ajis02-319	141	1	this	this	PRON
ajis02-319	141	2	is	be	AUX
ajis02-319	141	3	a	a	DET
ajis02-319	141	4	complex	complex	ADJ
ajis02-319	141	5	,	,	PUNCT
ajis02-319	141	6	time	time	NOUN
ajis02-319	141	7	-	-	PUNCT
ajis02-319	141	8	consuming	consume	VERB
ajis02-319	141	9	activity	activity	NOUN
ajis02-319	141	10	that	that	PRON
ajis02-319	141	11	must	must	AUX
ajis02-319	141	12	be	be	AUX
ajis02-319	141	13	highly	highly	ADV
ajis02-319	141	14	automated	automate	VERB
ajis02-319	141	15	to	to	PART
ajis02-319	141	16	reduce	reduce	VERB
ajis02-319	141	17	the	the	DET
ajis02-319	141	18	cost	cost	NOUN
ajis02-319	141	19	of	of	ADP
ajis02-319	141	20	sale	sale	NOUN
ajis02-319	141	21	and	and	CCONJ
ajis02-319	141	22	make	make	VERB
ajis02-319	141	23	it	it	PRON
ajis02-319	141	24	cost	cost	VERB
ajis02-319	141	25	effective	effective	ADJ
ajis02-319	141	26	.	.	PUNCT
ajis02-319	142	1	intelligent	intelligent	ADJ
ajis02-319	142	2	itinerary	itinerary	ADJ
ajis02-319	142	3	builders	builder	NOUN
ajis02-319	142	4	that	that	PRON
ajis02-319	142	5	have	have	VERB
ajis02-319	142	6	access	access	NOUN
ajis02-319	142	7	to	to	ADP
ajis02-319	142	8	a	a	DET
ajis02-319	142	9	wide	wide	ADJ
ajis02-319	142	10	range	range	NOUN
ajis02-319	142	11	of	of	ADP
ajis02-319	142	12	packages	package	NOUN
ajis02-319	142	13	,	,	PUNCT
ajis02-319	142	14	minipackages	minipackage	NOUN
ajis02-319	142	15	and	and	CCONJ
ajis02-319	142	16	independent	independent	ADJ
ajis02-319	142	17	operators	operator	NOUN
ajis02-319	142	18	'	'	PART
ajis02-319	142	19	products	product	NOUN
ajis02-319	142	20	from	from	ADP
ajis02-319	142	21	a	a	DET
ajis02-319	142	22	wide	wide	ADJ
ajis02-319	142	23	range	range	NOUN
ajis02-319	142	24	of	of	ADP
ajis02-319	142	25	sources	source	NOUN
ajis02-319	142	26	including	include	VERB
ajis02-319	142	27	the	the	DET
ajis02-319	142	28	internet	internet	NOUN
ajis02-319	142	29	and	and	CCONJ
ajis02-319	142	30	crss	crss	NOUN
ajis02-319	142	31	will	will	AUX
ajis02-319	142	32	be	be	AUX
ajis02-319	142	33	required	require	VERB
ajis02-319	142	34	.	.	PUNCT
ajis02-319	143	1	some	some	DET
ajis02-319	143	2	work	work	NOUN
ajis02-319	143	3	has	have	AUX
ajis02-319	143	4	been	be	AUX
ajis02-319	143	5	done	do	VERB
ajis02-319	143	6	on	on	ADP
ajis02-319	143	7	the	the	DET
ajis02-319	143	8	development	development	NOUN
ajis02-319	143	9	of	of	ADP
ajis02-319	143	10	prototype	prototype	NOUN
ajis02-319	143	11	intelligent	intelligent	ADJ
ajis02-319	143	12	agents	agent	NOUN
ajis02-319	143	13	that	that	PRON
ajis02-319	143	14	assist	assist	VERB
ajis02-319	143	15	in	in	ADP
ajis02-319	143	16	the	the	DET
ajis02-319	143	17	selection	selection	NOUN
ajis02-319	143	18	of	of	ADP
ajis02-319	143	19	suitable	suitable	ADJ
ajis02-319	143	20	holiday	holiday	NOUN
ajis02-319	143	21	packages	package	NOUN
ajis02-319	143	22	(	(	PUNCT
ajis02-319	143	23	imtas	imtas	NOUN
ajis02-319	143	24	/	/	SYM
ajis02-319	143	25	cabata	cabata	PROPN
ajis02-319	143	26	)	)	PUNCT
ajis02-319	143	27	(	(	PUNCT
ajis02-319	143	28	lenz	lenz	PROPN
ajis02-319	143	29	,	,	PUNCT
ajis02-319	143	30	1996	1996	NUM
ajis02-319	143	31	)	)	PUNCT
ajis02-319	143	32	however	however	ADV
ajis02-319	143	33	little	little	ADJ
ajis02-319	143	34	work	work	NOUN
ajis02-319	143	35	has	have	AUX
ajis02-319	143	36	been	be	AUX
ajis02-319	143	37	done	do	VERB
ajis02-319	143	38	on	on	ADP
ajis02-319	143	39	the	the	DET
ajis02-319	143	40	development	development	NOUN
ajis02-319	143	41	of	of	ADP
ajis02-319	143	42	intelligent	intelligent	ADJ
ajis02-319	143	43	agents	agent	NOUN
ajis02-319	143	44	that	that	PRON
ajis02-319	143	45	assist	assist	VERB
ajis02-319	143	46	in	in	ADP
ajis02-319	143	47	the	the	DET
ajis02-319	143	48	selection	selection	NOUN
ajis02-319	143	49	and	and	CCONJ
ajis02-319	143	50	assembly	assembly	NOUN
ajis02-319	143	51	of	of	ADP
ajis02-319	143	52	components	component	NOUN
ajis02-319	143	53	into	into	ADP
ajis02-319	143	54	personalised	personalised	ADJ
ajis02-319	143	55	holiday	holiday	NOUN
ajis02-319	143	56	packages	package	NOUN
ajis02-319	143	57	.	.	PUNCT
ajis02-319	144	1	this	this	PRON
ajis02-319	144	2	is	be	AUX
ajis02-319	144	3	a	a	DET
ajis02-319	144	4	rich	rich	ADJ
ajis02-319	144	5	area	area	NOUN
ajis02-319	144	6	for	for	ADP
ajis02-319	144	7	future	future	ADJ
ajis02-319	144	8	research	research	NOUN
ajis02-319	144	9	.	.	PUNCT
ajis02-319	145	1	conclusion	conclusion	NOUN
ajis02-319	145	2	and	and	CCONJ
ajis02-319	145	3	further	further	ADJ
ajis02-319	145	4	research	research	NOUN
ajis02-319	145	5	"	"	PUNCT
ajis02-319	145	6	the	the	DET
ajis02-319	145	7	experience	experience	NOUN
ajis02-319	145	8	of	of	ADP
ajis02-319	145	9	shopping	shopping	NOUN
ajis02-319	145	10	is	be	AUX
ajis02-319	145	11	probably	probably	ADV
ajis02-319	145	12	the	the	DET
ajis02-319	145	13	only	only	ADJ
ajis02-319	145	14	thing	thing	NOUN
ajis02-319	145	15	that	that	PRON
ajis02-319	145	16	electronic	electronic	ADJ
ajis02-319	145	17	media	medium	NOUN
ajis02-319	145	18	will	will	AUX
ajis02-319	145	19	never	never	ADV
ajis02-319	145	20	really	really	ADV
ajis02-319	145	21	be	be	AUX
ajis02-319	145	22	able	able	ADJ
ajis02-319	145	23	to	to	PART
ajis02-319	145	24	fully	fully	ADV
ajis02-319	145	25	replicate	replicate	VERB
ajis02-319	145	26	.	.	PUNCT
ajis02-319	146	1	it	it	PRON
ajis02-319	146	2	should	should	AUX
ajis02-319	146	3	therefore	therefore	ADV
ajis02-319	146	4	be	be	AUX
ajis02-319	146	5	fully	fully	ADV
ajis02-319	146	6	exploited	exploit	VERB
ajis02-319	146	7	in	in	ADP
ajis02-319	146	8	the	the	DET
ajis02-319	146	9	real	real	ADJ
ajis02-319	146	10	world	world	NOUN
ajis02-319	146	11	.	.	PUNCT
ajis02-319	146	12	"	"	PUNCT
ajis02-319	147	1	(	(	PUNCT
ajis02-319	147	2	bloch	bloch	PROPN
ajis02-319	147	3	&	&	CCONJ
ajis02-319	147	4	segev	segev	PROPN
ajis02-319	147	5	,	,	PUNCT
ajis02-319	147	6	(	(	PUNCT
ajis02-319	147	7	1996	1996	NUM
ajis02-319	147	8	)	)	PUNCT
ajis02-319	147	9	to	to	PART
ajis02-319	147	10	minimise	minimise	VERB
ajis02-319	147	11	the	the	DET
ajis02-319	147	12	risk	risk	NOUN
ajis02-319	147	13	of	of	ADP
ajis02-319	147	14	disintermediation	disintermediation	NOUN
ajis02-319	147	15	,	,	PUNCT
ajis02-319	147	16	and	and	CCONJ
ajis02-319	147	17	to	to	PART
ajis02-319	147	18	improve	improve	VERB
ajis02-319	147	19	business	business	NOUN
ajis02-319	147	20	performance	performance	NOUN
ajis02-319	147	21	,	,	PUNCT
ajis02-319	147	22	travel	travel	NOUN
ajis02-319	147	23	agents	agent	NOUN
ajis02-319	147	24	should	should	AUX
ajis02-319	147	25	reposition	reposition	VERB
ajis02-319	147	26	themselves	themselves	PRON
ajis02-319	147	27	to	to	ADP
ajis02-319	147	28	the	the	DET
ajis02-319	147	29	virtual	virtual	ADJ
ajis02-319	147	30	spaces	space	NOUN
ajis02-319	147	31	where	where	SCONJ
ajis02-319	147	32	technology	technology	NOUN
ajis02-319	147	33	will	will	AUX
ajis02-319	147	34	have	have	AUX
ajis02-319	147	35	least	least	ADJ
ajis02-319	147	36	effect	effect	VERB
ajis02-319	147	37	,	,	PUNCT
ajis02-319	147	38	and	and	CCONJ
ajis02-319	147	39	should	should	AUX
ajis02-319	147	40	make	make	VERB
ajis02-319	147	41	maximum	maximum	ADJ
ajis02-319	147	42	use	use	NOUN
ajis02-319	147	43	of	of	ADP
ajis02-319	147	44	technology	technology	NOUN
ajis02-319	147	45	in	in	ADP
ajis02-319	147	46	the	the	DET
ajis02-319	147	47	other	other	ADJ
ajis02-319	147	48	spaces	space	NOUN
ajis02-319	147	49	to	to	PART
ajis02-319	147	50	enhance	enhance	VERB
ajis02-319	147	51	their	their	PRON
ajis02-319	147	52	core	core	NOUN
ajis02-319	147	53	competencies	competency	NOUN
ajis02-319	147	54	and	and	CCONJ
ajis02-319	147	55	value	value	NOUN
ajis02-319	147	56	added	add	VERB
ajis02-319	147	57	.	.	PUNCT
ajis02-319	148	1	they	they	PRON
ajis02-319	148	2	will	will	AUX
ajis02-319	148	3	need	need	VERB
ajis02-319	148	4	to	to	PART
ajis02-319	148	5	reduce	reduce	VERB
ajis02-319	148	6	their	their	PRON
ajis02-319	148	7	dependence	dependence	NOUN
ajis02-319	148	8	on	on	ADP
ajis02-319	148	9	income	income	NOUN
ajis02-319	148	10	from	from	ADP
ajis02-319	148	11	transactions	transaction	NOUN
ajis02-319	148	12	and	and	CCONJ
ajis02-319	148	13	increase	increase	VERB
ajis02-319	148	14	their	their	PRON
ajis02-319	148	15	income	income	NOUN
ajis02-319	148	16	from	from	ADP
ajis02-319	148	17	intelligent	intelligent	ADJ
ajis02-319	148	18	,	,	PUNCT
ajis02-319	148	19	knowledge	knowledge	NOUN
ajis02-319	148	20	based	base	VERB
ajis02-319	148	21	activities	activity	NOUN
ajis02-319	148	22	such	such	ADJ
ajis02-319	148	23	as	as	ADP
ajis02-319	148	24	counselling	counselling	NOUN
ajis02-319	148	25	,	,	PUNCT
ajis02-319	148	26	information	information	NOUN
ajis02-319	148	27	broking	broking	NOUN
ajis02-319	148	28	and	and	CCONJ
ajis02-319	148	29	package	package	NOUN
ajis02-319	148	30	personalisation	personalisation	NOUN
ajis02-319	148	31	.	.	PUNCT
ajis02-319	149	1	fast	fast	ADJ
ajis02-319	149	2	,	,	PUNCT
ajis02-319	149	3	easy	easy	ADJ
ajis02-319	149	4	access	access	NOUN
ajis02-319	149	5	to	to	ADP
ajis02-319	149	6	reliable	reliable	ADJ
ajis02-319	149	7	product	product	NOUN
ajis02-319	149	8	,	,	PUNCT
ajis02-319	149	9	destinational	destinational	ADJ
ajis02-319	149	10	and	and	CCONJ
ajis02-319	149	11	personal	personal	ADJ
ajis02-319	149	12	experience	experience	NOUN
ajis02-319	149	13	information	information	NOUN
ajis02-319	149	14	is	be	AUX
ajis02-319	149	15	shown	show	VERB
ajis02-319	149	16	to	to	PART
ajis02-319	149	17	be	be	AUX
ajis02-319	149	18	critical	critical	ADJ
ajis02-319	149	19	to	to	ADP
ajis02-319	149	20	the	the	DET
ajis02-319	149	21	survival	survival	NOUN
ajis02-319	149	22	of	of	ADP
ajis02-319	149	23	travel	travel	NOUN
ajis02-319	149	24	agents	agent	NOUN
ajis02-319	149	25	as	as	SCONJ
ajis02-319	149	26	consumer	consumer	NOUN
ajis02-319	149	27	preference	preference	NOUN
ajis02-319	149	28	for	for	ADP
ajis02-319	149	29	personalised	personalised	ADJ
ajis02-319	149	30	packages	package	NOUN
ajis02-319	149	31	to	to	ADP
ajis02-319	149	32	more	more	ADV
ajis02-319	149	33	exotic	exotic	ADJ
ajis02-319	149	34	destinations	destination	NOUN
ajis02-319	149	35	grows	grow	VERB
ajis02-319	149	36	.	.	PUNCT
ajis02-319	150	1	76	76	NUM
ajis02-319	150	2	ajis	ajis	NOUN
ajis02-319	150	3	vol	vol	NOUN
ajis02-319	150	4	.	.	PROPN
ajis02-319	150	5	6	6	NUM
ajis02-319	150	6	no	no	NOUN
ajis02-319	150	7	.	.	NOUN
ajis02-319	150	8	1	1	NUM
ajis02-319	150	9	september	september	PROPN
ajis02-319	150	10	1998	1998	NUM
ajis02-319	150	11	the	the	DET
ajis02-319	150	12	difficulty	difficulty	NOUN
ajis02-319	150	13	in	in	ADP
ajis02-319	150	14	finding	find	VERB
ajis02-319	150	15	,	,	PUNCT
ajis02-319	150	16	accessing	access	VERB
ajis02-319	150	17	and	and	CCONJ
ajis02-319	150	18	analysing	analyse	VERB
ajis02-319	150	19	a	a	DET
ajis02-319	150	20	growing	grow	VERB
ajis02-319	150	21	ocean	ocean	NOUN
ajis02-319	150	22	of	of	ADP
ajis02-319	150	23	information	information	NOUN
ajis02-319	150	24	indicates	indicate	VERB
ajis02-319	150	25	the	the	DET
ajis02-319	150	26	need	need	NOUN
ajis02-319	150	27	for	for	ADP
ajis02-319	150	28	an	an	DET
ajis02-319	150	29	intelligent	intelligent	ADJ
ajis02-319	150	30	travel	travel	NOUN
ajis02-319	150	31	agent	agent	NOUN
ajis02-319	150	32	assistant	assistant	NOUN
ajis02-319	150	33	.	.	PUNCT
ajis02-319	151	1	however	however	ADV
ajis02-319	151	2	,	,	PUNCT
ajis02-319	151	3	the	the	DET
ajis02-319	151	4	limited	limited	ADJ
ajis02-319	151	5	abilities	ability	NOUN
ajis02-319	151	6	of	of	ADP
ajis02-319	151	7	current	current	ADJ
ajis02-319	151	8	intelligent	intelligent	ADJ
ajis02-319	151	9	agents	agent	NOUN
ajis02-319	151	10	,	,	PUNCT
ajis02-319	151	11	and	and	CCONJ
ajis02-319	151	12	the	the	DET
ajis02-319	151	13	extremely	extremely	ADV
ajis02-319	151	14	complex	complex	ADJ
ajis02-319	151	15	and	and	CCONJ
ajis02-319	151	16	"	"	PUNCT
ajis02-319	151	17	personal	personal	ADJ
ajis02-319	151	18	"	"	PUNCT
ajis02-319	151	19	nature	nature	NOUN
ajis02-319	151	20	of	of	ADP
ajis02-319	151	21	an	an	DET
ajis02-319	151	22	extended	extended	ADJ
ajis02-319	151	23	holiday	holiday	NOUN
ajis02-319	151	24	to	to	ADP
ajis02-319	151	25	an	an	DET
ajis02-319	151	26	exotic	exotic	ADJ
ajis02-319	151	27	destination	destination	NOUN
ajis02-319	151	28	mandate	mandate	NOUN
ajis02-319	151	29	the	the	DET
ajis02-319	151	30	continuing	continue	VERB
ajis02-319	151	31	use	use	NOUN
ajis02-319	151	32	of	of	ADP
ajis02-319	151	33	human	human	ADJ
ajis02-319	151	34	travel	travel	NOUN
ajis02-319	151	35	consultants	consultant	NOUN
ajis02-319	151	36	,	,	PUNCT
ajis02-319	151	37	working	work	VERB
ajis02-319	151	38	with	with	ADP
ajis02-319	151	39	intelligent	intelligent	ADJ
ajis02-319	151	40	agents	agent	NOUN
ajis02-319	151	41	.	.	PUNCT
ajis02-319	152	1	together	together	ADV
ajis02-319	152	2	,	,	PUNCT
ajis02-319	152	3	the	the	DET
ajis02-319	152	4	travel	travel	NOUN
ajis02-319	152	5	agent	agent	NOUN
ajis02-319	152	6	and	and	CCONJ
ajis02-319	152	7	the	the	DET
ajis02-319	152	8	intelligent	intelligent	ADJ
ajis02-319	152	9	agent	agent	NOUN
ajis02-319	152	10	will	will	AUX
ajis02-319	152	11	act	act	VERB
ajis02-319	152	12	as	as	ADP
ajis02-319	152	13	a	a	DET
ajis02-319	152	14	travel	travel	NOUN
ajis02-319	152	15	network	network	NOUN
ajis02-319	152	16	information	information	NOUN
ajis02-319	152	17	broker	broker	NOUN
ajis02-319	152	18	,	,	PUNCT
ajis02-319	152	19	working	work	VERB
ajis02-319	152	20	on	on	ADP
ajis02-319	152	21	behalf	behalf	NOUN
ajis02-319	152	22	of	of	ADP
ajis02-319	152	23	the	the	DET
ajis02-319	152	24	customer	customer	NOUN
ajis02-319	152	25	,	,	PUNCT
ajis02-319	152	26	and	and	CCONJ
ajis02-319	152	27	hopefully	hopefully	ADV
ajis02-319	152	28	for	for	ADP
ajis02-319	152	29	a	a	DET
ajis02-319	152	30	consulting	consulting	NOUN
ajis02-319	152	31	fee	fee	NOUN
ajis02-319	152	32	.	.	PUNCT
ajis02-319	153	1	the	the	DET
ajis02-319	153	2	development	development	NOUN
ajis02-319	153	3	of	of	ADP
ajis02-319	153	4	a	a	DET
ajis02-319	153	5	suitable	suitable	ADJ
ajis02-319	153	6	digital	digital	ADJ
ajis02-319	153	7	representation	representation	NOUN
ajis02-319	153	8	of	of	ADP
ajis02-319	153	9	the	the	DET
ajis02-319	153	10	customer	customer	NOUN
ajis02-319	153	11	's	's	PART
ajis02-319	153	12	desired	desire	VERB
ajis02-319	153	13	experience	experience	NOUN
ajis02-319	153	14	and	and	CCONJ
ajis02-319	153	15	preferences	preference	NOUN
ajis02-319	153	16	,	,	PUNCT
ajis02-319	153	17	and	and	CCONJ
ajis02-319	153	18	the	the	DET
ajis02-319	153	19	features	feature	NOUN
ajis02-319	153	20	of	of	ADP
ajis02-319	153	21	the	the	DET
ajis02-319	153	22	product	product	NOUN
ajis02-319	153	23	or	or	CCONJ
ajis02-319	153	24	destination	destination	NOUN
ajis02-319	153	25	,	,	PUNCT
ajis02-319	153	26	and	and	CCONJ
ajis02-319	153	27	an	an	DET
ajis02-319	153	28	intelligent	intelligent	ADJ
ajis02-319	153	29	assistant	assistant	NOUN
ajis02-319	153	30	that	that	PRON
ajis02-319	153	31	can	can	AUX
ajis02-319	153	32	interpret	interpret	VERB
ajis02-319	153	33	this	this	DET
ajis02-319	153	34	information	information	NOUN
ajis02-319	153	35	,	,	PUNCT
ajis02-319	153	36	search	search	NOUN
ajis02-319	153	37	for	for	ADP
ajis02-319	153	38	matching	match	VERB
ajis02-319	153	39	products	product	NOUN
ajis02-319	153	40	and	and	CCONJ
ajis02-319	153	41	destinations	destination	NOUN
ajis02-319	153	42	within	within	ADP
ajis02-319	153	43	all	all	DET
ajis02-319	153	44	the	the	DET
ajis02-319	153	45	sources	source	NOUN
ajis02-319	153	46	of	of	ADP
ajis02-319	153	47	information	information	NOUN
ajis02-319	153	48	available	available	ADJ
ajis02-319	153	49	to	to	ADP
ajis02-319	153	50	it	it	PRON
ajis02-319	153	51	,	,	PUNCT
ajis02-319	153	52	assess	assess	VERB
ajis02-319	153	53	the	the	DET
ajis02-319	153	54	reliability	reliability	NOUN
ajis02-319	153	55	and	and	CCONJ
ajis02-319	153	56	quality	quality	NOUN
ajis02-319	153	57	of	of	ADP
ajis02-319	153	58	the	the	DET
ajis02-319	153	59	information	information	NOUN
ajis02-319	153	60	accessed	access	VERB
ajis02-319	153	61	and	and	CCONJ
ajis02-319	153	62	make	make	VERB
ajis02-319	153	63	a	a	DET
ajis02-319	153	64	range	range	NOUN
ajis02-319	153	65	of	of	ADP
ajis02-319	153	66	recommendations	recommendation	NOUN
ajis02-319	153	67	to	to	ADP
ajis02-319	153	68	the	the	DET
ajis02-319	153	69	human	human	ADJ
ajis02-319	153	70	travel	travel	NOUN
ajis02-319	153	71	consultant	consultant	NOUN
ajis02-319	153	72	is	be	AUX
ajis02-319	153	73	the	the	DET
ajis02-319	153	74	subject	subject	NOUN
ajis02-319	153	75	of	of	ADP
ajis02-319	153	76	further	further	ADJ
ajis02-319	153	77	research	research	NOUN
ajis02-319	153	78	by	by	ADP
ajis02-319	153	79	the	the	DET
ajis02-319	153	80	author	author	NOUN
ajis02-319	153	81	.	.	PUNCT
ajis02-319	154	1	references	reference	NOUN
ajis02-319	154	2	australian	australian	PROPN
ajis02-319	154	3	federation	federation	PROPN
ajis02-319	154	4	of	of	ADP
ajis02-319	154	5	travel	travel	NOUN
ajis02-319	154	6	agents	agent	NOUN
ajis02-319	154	7	(	(	PUNCT
ajis02-319	154	8	1994	1994	NUM
ajis02-319	154	9	)	)	PUNCT
ajis02-319	154	10	travel	travel	NOUN
ajis02-319	154	11	industry	industry	NOUN
ajis02-319	154	12	technology	technology	NOUN
ajis02-319	154	13	towards	towards	ADP
ajis02-319	154	14	information	information	NOUN
ajis02-319	154	15	highways	highway	NOUN
ajis02-319	154	16	,	,	PUNCT
ajis02-319	154	17	sydney	sydney	PROPN
ajis02-319	154	18	,	,	PUNCT
ajis02-319	154	19	australian	australian	ADJ
ajis02-319	154	20	federation	federation	PROPN
ajis02-319	154	21	of	of	ADP
ajis02-319	154	22	travel	travel	NOUN
ajis02-319	154	23	agents	agent	NOUN
ajis02-319	154	24	.	.	PUNCT
ajis02-319	155	1	angehrn	angehrn	NOUN
ajis02-319	155	2	,	,	PUNCT
ajis02-319	155	3	a.	a.	NOUN
ajis02-319	155	4	(	(	PUNCT
ajis02-319	155	5	1997	1997	NUM
ajis02-319	155	6	)	)	PUNCT
ajis02-319	155	7	the	the	DET
ajis02-319	155	8	strategic	strategic	ADJ
ajis02-319	155	9	implications	implication	NOUN
ajis02-319	155	10	of	of	ADP
ajis02-319	155	11	the	the	DET
ajis02-319	155	12	internet	internet	NOUN
ajis02-319	155	13	,	,	PUNCT
ajis02-319	155	14	proceedings	proceeding	NOUN
ajis02-319	155	15	of	of	ADP
ajis02-319	155	16	the	the	DET
ajis02-319	155	17	1997	1997	NUM
ajis02-319	155	18	european	european	ADJ
ajis02-319	155	19	conference	conference	NOUN
ajis02-319	155	20	on	on	ADP
ajis02-319	155	21	information	information	NOUN
ajis02-319	155	22	systems	system	NOUN
ajis02-319	155	23	baker	baker	PROPN
ajis02-319	155	24	,	,	PUNCT
ajis02-319	155	25	m.	m.	NOUN
ajis02-319	155	26	,	,	PUNCT
ajis02-319	155	27	lockwood	lockwood	PROPN
ajis02-319	155	28	,	,	PUNCT
ajis02-319	155	29	a.	a.	PROPN
ajis02-319	155	30	&	&	CCONJ
ajis02-319	155	31	sussman	sussman	PROPN
ajis02-319	155	32	,	,	PUNCT
ajis02-319	155	33	s.	s.	PROPN
ajis02-319	155	34	(	(	PUNCT
ajis02-319	155	35	1996	1996	NUM
ajis02-319	155	36	)	)	PUNCT
ajis02-319	155	37	application	application	NOUN
ajis02-319	155	38	standards	standard	NOUN
ajis02-319	155	39	for	for	ADP
ajis02-319	155	40	tourism	tourism	NOUN
ajis02-319	155	41	products	product	NOUN
ajis02-319	155	42	.	.	PUNCT
ajis02-319	156	1	proposals	proposal	NOUN
ajis02-319	156	2	for	for	ADP
ajis02-319	156	3	a	a	DET
ajis02-319	156	4	program	program	NOUN
ajis02-319	156	5	of	of	ADP
ajis02-319	156	6	research	research	NOUN
ajis02-319	156	7	,	,	PUNCT
ajis02-319	156	8	proceedings	proceeding	NOUN
ajis02-319	156	9	of	of	ADP
ajis02-319	156	10	the	the	DET
ajis02-319	156	11	3rd	3rd	ADJ
ajis02-319	156	12	international	international	ADJ
ajis02-319	156	13	conference	conference	NOUN
ajis02-319	156	14	on	on	ADP
ajis02-319	156	15	information	information	NOUN
ajis02-319	156	16	and	and	CCONJ
ajis02-319	156	17	communications	communication	NOUN
ajis02-319	156	18	technologies	technology	NOUN
ajis02-319	156	19	in	in	ADP
ajis02-319	156	20	tourism	tourism	NOUN
ajis02-319	156	21	,	,	PUNCT
ajis02-319	156	22	springer	springer	NOUN
ajis02-319	156	23	-	-	PUNCT
ajis02-319	156	24	verlag	verlag	PROPN
ajis02-319	156	25	,	,	PUNCT
ajis02-319	156	26	vienna	vienna	PROPN
ajis02-319	156	27	.	.	PUNCT
ajis02-319	157	1	brenner	brenner	PROPN
ajis02-319	157	2	,	,	PUNCT
ajis02-319	157	3	w.	w.	PROPN
ajis02-319	157	4	,	,	PUNCT
ajis02-319	157	5	kolbe	kolbe	PROPN
ajis02-319	157	6	,	,	PUNCT
ajis02-319	157	7	l.	l.	PROPN
ajis02-319	157	8	&	&	CCONJ
ajis02-319	157	9	hamm	hamm	PROPN
ajis02-319	157	10	,	,	PUNCT
ajis02-319	157	11	v.	v.	PROPN
ajis02-319	157	12	(	(	PUNCT
ajis02-319	157	13	1997	1997	NUM
ajis02-319	157	14	)	)	PUNCT
ajis02-319	157	15	the	the	DET
ajis02-319	157	16	net	net	NOUN
ajis02-319	157	17	:	:	PUNCT
ajis02-319	157	18	extinction	extinction	NOUN
ajis02-319	157	19	or	or	CCONJ
ajis02-319	157	20	renaissance	renaissance	NOUN
ajis02-319	157	21	for	for	ADP
ajis02-319	157	22	intermediaries	intermediary	NOUN
ajis02-319	157	23	an	an	DET
ajis02-319	157	24	analysis	analysis	NOUN
ajis02-319	157	25	of	of	ADP
ajis02-319	157	26	core	core	ADJ
ajis02-319	157	27	competencies	competency	NOUN
ajis02-319	157	28	in	in	ADP
ajis02-319	157	29	the	the	DET
ajis02-319	157	30	book	book	NOUN
ajis02-319	157	31	business	business	NOUN
ajis02-319	157	32	,	,	PUNCT
ajis02-319	157	33	proceedings	proceeding	NOUN
ajis02-319	157	34	of	of	ADP
ajis02-319	157	35	the	the	DET
ajis02-319	157	36	1997	1997	NUM
ajis02-319	157	37	european	european	ADJ
ajis02-319	157	38	conference	conference	NOUN
ajis02-319	157	39	on	on	ADP
ajis02-319	157	40	information	information	NOUN
ajis02-319	157	41	systems	system	NOUN
ajis02-319	157	42	.	.	PUNCT
ajis02-319	158	1	bloch	bloch	PROPN
ajis02-319	158	2	,	,	PUNCT
ajis02-319	158	3	m.	m.	PROPN
ajis02-319	158	4	&	&	CCONJ
ajis02-319	158	5	segev	segev	PROPN
ajis02-319	158	6	,	,	PUNCT
ajis02-319	158	7	a.	a.	NOUN
ajis02-319	158	8	(	(	PUNCT
ajis02-319	158	9	1996	1996	NUM
ajis02-319	158	10	)	)	PUNCT
ajis02-319	158	11	the	the	DET
ajis02-319	158	12	impact	impact	NOUN
ajis02-319	158	13	of	of	ADP
ajis02-319	158	14	electronic	electronic	ADJ
ajis02-319	158	15	commerce	commerce	NOUN
ajis02-319	158	16	on	on	ADP
ajis02-319	158	17	the	the	DET
ajis02-319	158	18	travel	travel	NOUN
ajis02-319	158	19	industry	industry	NOUN
ajis02-319	158	20	,	,	PUNCT
ajis02-319	158	21	the	the	DET
ajis02-319	158	22	fisher	fisher	PROPN
ajis02-319	158	23	centre	centre	PROPN
ajis02-319	158	24	for	for	ADP
ajis02-319	158	25	information	information	NOUN
ajis02-319	158	26	technology	technology	NOUN
ajis02-319	158	27	&	&	CCONJ
ajis02-319	158	28	management	management	NOUN
ajis02-319	158	29	,	,	PUNCT
ajis02-319	158	30	university	university	PROPN
ajis02-319	158	31	of	of	ADP
ajis02-319	158	32	california	california	PROPN
ajis02-319	158	33	,	,	PUNCT
ajis02-319	158	34	california	california	PROPN
ajis02-319	158	35	.	.	PUNCT
ajis02-319	159	1	buhalis	buhalis	PROPN
ajis02-319	159	2	,	,	PUNCT
ajis02-319	159	3	d.	d.	PROPN
ajis02-319	159	4	(	(	PUNCT
ajis02-319	159	5	1996	1996	NUM
ajis02-319	159	6	)	)	PUNCT
ajis02-319	159	7	information	information	NOUN
ajis02-319	159	8	and	and	CCONJ
ajis02-319	159	9	telecommunication	telecommunication	NOUN
ajis02-319	159	10	technologies	technology	NOUN
ajis02-319	159	11	as	as	ADP
ajis02-319	159	12	a	a	DET
ajis02-319	159	13	strategic	strategic	ADJ
ajis02-319	159	14	tool	tool	NOUN
ajis02-319	159	15	for	for	ADP
ajis02-319	159	16	tourism	tourism	NOUN
ajis02-319	159	17	enhancement	enhancement	NOUN
ajis02-319	159	18	at	at	ADP
ajis02-319	159	19	destination	destination	NOUN
ajis02-319	159	20	regions	region	NOUN
ajis02-319	159	21	,	,	PUNCT
ajis02-319	159	22	proceedings	proceeding	NOUN
ajis02-319	159	23	of	of	ADP
ajis02-319	159	24	the	the	DET
ajis02-319	159	25	3rd	3rd	ADJ
ajis02-319	159	26	international	international	ADJ
ajis02-319	159	27	conference	conference	NOUN
ajis02-319	159	28	on	on	ADP
ajis02-319	159	29	information	information	NOUN
ajis02-319	159	30	and	and	CCONJ
ajis02-319	159	31	communications	communication	NOUN
ajis02-319	159	32	technologies	technology	NOUN
ajis02-319	159	33	in	in	ADP
ajis02-319	159	34	tourism	tourism	NOUN
ajis02-319	159	35	,	,	PUNCT
ajis02-319	159	36	springer	springer	NOUN
ajis02-319	159	37	-	-	PUNCT
ajis02-319	159	38	verlag	verlag	PROPN
ajis02-319	159	39	,	,	PUNCT
ajis02-319	159	40	vienna	vienna	PROPN
ajis02-319	159	41	.	.	PUNCT
ajis02-319	160	1	geyer	geyer	PROPN
ajis02-319	160	2	,	,	PUNCT
ajis02-319	160	3	g.	g.	PROPN
ajis02-319	160	4	,	,	PUNCT
ajis02-319	160	5	kuhn	kuhn	PROPN
ajis02-319	160	6	,	,	PUNCT
ajis02-319	160	7	c.	c.	PROPN
ajis02-319	160	8	&	&	CCONJ
ajis02-319	160	9	schmid	schmid	PROPN
ajis02-319	160	10	,	,	PUNCT
ajis02-319	160	11	b.	b.	PROPN
ajis02-319	160	12	(	(	PUNCT
ajis02-319	160	13	1996	1996	NUM
ajis02-319	160	14	)	)	PUNCT
ajis02-319	160	15	an	an	DET
ajis02-319	160	16	electronic	electronic	ADJ
ajis02-319	160	17	catalog	catalog	NOUN
ajis02-319	160	18	for	for	ADP
ajis02-319	160	19	distributed	distribute	VERB
ajis02-319	160	20	environments	environment	NOUN
ajis02-319	160	21	,	,	PUNCT
ajis02-319	160	22	proceedings	proceeding	NOUN
ajis02-319	160	23	of	of	ADP
ajis02-319	160	24	the	the	DET
ajis02-319	160	25	3rd	3rd	ADJ
ajis02-319	160	26	international	international	ADJ
ajis02-319	160	27	conference	conference	NOUN
ajis02-319	160	28	on	on	ADP
ajis02-319	160	29	information	information	NOUN
ajis02-319	160	30	and	and	CCONJ
ajis02-319	160	31	communications	communication	NOUN
ajis02-319	160	32	technologies	technology	NOUN
ajis02-319	160	33	in	in	ADP
ajis02-319	160	34	tourism	tourism	NOUN
ajis02-319	160	35	,	,	PUNCT
ajis02-319	160	36	springerverlag	springerverlag	NOUN
ajis02-319	160	37	,	,	PUNCT
ajis02-319	160	38	vienna	vienna	PROPN
ajis02-319	160	39	.	.	PUNCT
ajis02-319	161	1	goeglein	goeglein	PROPN
ajis02-319	161	2	,	,	PUNCT
ajis02-319	161	3	r.	r.	PROPN
ajis02-319	161	4	(	(	PUNCT
ajis02-319	161	5	1986	1986	NUM
ajis02-319	161	6	)	)	PUNCT
ajis02-319	161	7	technology	technology	NOUN
ajis02-319	161	8	and	and	CCONJ
ajis02-319	161	9	tourism	tourism	NOUN
ajis02-319	161	10	:	:	PUNCT
ajis02-319	161	11	a	a	DET
ajis02-319	161	12	growing	grow	VERB
ajis02-319	161	13	partnership	partnership	NOUN
ajis02-319	161	14	,	,	PUNCT
ajis02-319	161	15	proceedings	proceeding	NOUN
ajis02-319	161	16	of	of	ADP
ajis02-319	161	17	the	the	DET
ajis02-319	161	18	17th	17th	ADJ
ajis02-319	161	19	annual	annual	ADJ
ajis02-319	161	20	conference	conference	NOUN
ajis02-319	161	21	of	of	ADP
ajis02-319	161	22	the	the	DET
ajis02-319	161	23	travel	travel	NOUN
ajis02-319	161	24	and	and	CCONJ
ajis02-319	161	25	tourism	tourism	NOUN
ajis02-319	161	26	research	research	PROPN
ajis02-319	161	27	association	association	PROPN
ajis02-319	161	28	conference	conference	NOUN
ajis02-319	161	29	,	,	PUNCT
ajis02-319	161	30	tourism	tourism	NOUN
ajis02-319	161	31	and	and	CCONJ
ajis02-319	161	32	travel	travel	NOUN
ajis02-319	161	33	research	research	NOUN
ajis02-319	161	34	association	association	NOUN
ajis02-319	161	35	,	,	PUNCT
ajis02-319	161	36	salt	salt	NOUN
ajis02-319	161	37	lake	lake	PROPN
ajis02-319	161	38	city	city	PROPN
ajis02-319	161	39	.	.	PUNCT
ajis02-319	162	1	karcher	karcher	PROPN
ajis02-319	162	2	,	,	PUNCT
ajis02-319	162	3	k.	k.	PROPN
ajis02-319	162	4	(	(	PUNCT
ajis02-319	162	5	1996	1996	NUM
ajis02-319	162	6	)	)	PUNCT
ajis02-319	162	7	re	re	VERB
ajis02-319	162	8	-	-	NOUN
ajis02-319	162	9	engineering	engineer	VERB
ajis02-319	162	10	the	the	DET
ajis02-319	162	11	package	package	NOUN
ajis02-319	162	12	holiday	holiday	NOUN
ajis02-319	162	13	business	business	NOUN
ajis02-319	162	14	,	,	PUNCT
ajis02-319	162	15	proceedings	proceeding	NOUN
ajis02-319	162	16	of	of	ADP
ajis02-319	162	17	the	the	DET
ajis02-319	162	18	3rd	3rd	ADJ
ajis02-319	162	19	international	international	ADJ
ajis02-319	162	20	conference	conference	NOUN
ajis02-319	162	21	on	on	ADP
ajis02-319	162	22	information	information	NOUN
ajis02-319	162	23	and	and	CCONJ
ajis02-319	162	24	communications	communication	NOUN
ajis02-319	162	25	technologies	technology	NOUN
ajis02-319	162	26	in	in	ADP
ajis02-319	162	27	tourism	tourism	NOUN
ajis02-319	162	28	,	,	PUNCT
ajis02-319	162	29	springer	springer	NOUN
ajis02-319	162	30	-	-	PUNCT
ajis02-319	162	31	verlag	verlag	PROPN
ajis02-319	162	32	,	,	PUNCT
ajis02-319	162	33	vienna	vienna	PROPN
ajis02-319	162	34	.	.	PUNCT
ajis02-319	163	1	lenz	lenz	PROPN
ajis02-319	163	2	,	,	PUNCT
ajis02-319	163	3	m.	m.	NOUN
ajis02-319	163	4	(	(	PUNCT
ajis02-319	163	5	1996	1996	NUM
ajis02-319	163	6	)	)	PUNCT
ajis02-319	163	7	jmtas	jmta	NOUN
ajis02-319	163	8	:	:	PUNCT
ajis02-319	163	9	intelligent	intelligent	ADJ
ajis02-319	163	10	multimedia	multimedia	NOUN
ajis02-319	163	11	travel	travel	NOUN
ajis02-319	163	12	agent	agent	NOUN
ajis02-319	163	13	system	system	NOUN
ajis02-319	163	14	,	,	PUNCT
ajis02-319	163	15	proceedings	proceeding	NOUN
ajis02-319	163	16	of	of	ADP
ajis02-319	163	17	the	the	DET
ajis02-319	163	18	3rd	3rd	ADJ
ajis02-319	163	19	international	international	ADJ
ajis02-319	163	20	conference	conference	NOUN
ajis02-319	163	21	on	on	ADP
ajis02-319	163	22	information	information	NOUN
ajis02-319	163	23	and	and	CCONJ
ajis02-319	163	24	communications	communication	NOUN
ajis02-319	163	25	technologies	technology	NOUN
ajis02-319	163	26	in	in	ADP
ajis02-319	163	27	tourism	tourism	NOUN
ajis02-319	163	28	,	,	PUNCT
ajis02-319	163	29	springer	springer	NOUN
ajis02-319	163	30	-	-	PUNCT
ajis02-319	163	31	verlag	verlag	PROPN
ajis02-319	163	32	,	,	PUNCT
ajis02-319	163	33	vienna	vienna	PROPN
ajis02-319	163	34	.	.	PUNCT
ajis02-319	164	1	milne	milne	PROPN
ajis02-319	164	2	,	,	PUNCT
ajis02-319	164	3	s.	s.	PROPN
ajis02-319	164	4	(	(	PUNCT
ajis02-319	164	5	1996	1996	NUM
ajis02-319	164	6	)	)	PUNCT
ajis02-319	164	7	tourism	tourism	NOUN
ajis02-319	164	8	marketing	marketing	NOUN
ajis02-319	164	9	and	and	CCONJ
ajis02-319	164	10	computer	computer	NOUN
ajis02-319	164	11	reservations	reservation	NOUN
ajis02-319	164	12	systems	system	NOUN
ajis02-319	164	13	in	in	ADP
ajis02-319	164	14	the	the	DET
ajis02-319	164	15	pacific	pacific	PROPN
ajis02-319	164	16	,	,	PUNCT
ajis02-319	164	17	tourism	tourism	NOUN
ajis02-319	164	18	in	in	ADP
ajis02-319	164	19	the	the	DET
ajis02-319	164	20	pacific	pacific	PROPN
ajis02-319	164	21	:	:	PUNCT
ajis02-319	164	22	issues	issue	NOUN
ajis02-319	164	23	and	and	CCONJ
ajis02-319	164	24	cases	case	NOUN
ajis02-319	164	25	,	,	PUNCT
ajis02-319	164	26	international	international	ADJ
ajis02-319	164	27	thomson	thomson	PROPN
ajis02-319	164	28	business	business	PROPN
ajis02-319	164	29	press	press	PROPN
ajis02-319	164	30	,	,	PUNCT
ajis02-319	164	31	london	london	PROPN
ajis02-319	164	32	.	.	PUNCT
ajis02-319	165	1	near	near	PROPN
ajis02-319	165	2	,	,	PUNCT
ajis02-319	165	3	d.	d.	PROPN
ajis02-319	165	4	(	(	PUNCT
ajis02-319	165	5	1997	1997	NUM
ajis02-319	165	6	)	)	PUNCT
ajis02-319	165	7	travelweek	travelweek	NOUN
ajis02-319	165	8	.	.	PUNCT
ajis02-319	166	1	(	(	PUNCT
ajis02-319	166	2	30	30	NUM
ajis02-319	166	3	july	july	NOUN
ajis02-319	166	4	,	,	PUNCT
ajis02-319	166	5	p	p	PROPN
ajis02-319	166	6	16	16	NUM
ajis02-319	166	7	)	)	PUNCT
ajis02-319	166	8	.	.	PUNCT
ajis02-319	167	1	open	open	ADJ
ajis02-319	167	2	buying	buying	NOUN
ajis02-319	167	3	on	on	ADP
ajis02-319	167	4	the	the	DET
ajis02-319	167	5	internet	internet	NOUN
ajis02-319	167	6	consortium	consortium	NOUN
ajis02-319	167	7	(	(	PUNCT
ajis02-319	167	8	1997	1997	NUM
ajis02-319	167	9	)	)	PUNCT
ajis02-319	167	10	open	open	ADJ
ajis02-319	167	11	buying	buying	NOUN
ajis02-319	167	12	on	on	ADP
ajis02-319	167	13	the	the	DET
ajis02-319	167	14	internet	internet	NOUN
ajis02-319	167	15	standard	standard	NOUN
ajis02-319	167	16	,	,	PUNCT
ajis02-319	167	17	release	release	NOUN
ajis02-319	167	18	vi.0	vi.0	PROPN
ajis02-319	167	19	,	,	PUNCT
ajis02-319	167	20	the	the	DET
ajis02-319	167	21	obi	obi	PROPN
ajis02-319	167	22	consortium	consortium	PROPN
ajis02-319	167	23	,	,	PUNCT
ajis02-319	167	24	usa	usa	PROPN
ajis02-319	167	25	.	.	PROPN
ajis02-319	168	1	paroz	paroz	PROPN
ajis02-319	168	2	,	,	PUNCT
ajis02-319	168	3	d.	d.	PROPN
ajis02-319	168	4	(	(	PUNCT
ajis02-319	168	5	1997	1997	NUM
ajis02-319	168	6	)	)	PUNCT
ajis02-319	168	7	travelweek	travelweek	NOUN
ajis02-319	168	8	.	.	PUNCT
ajis02-319	169	1	(	(	PUNCT
ajis02-319	169	2	30	30	NUM
ajis02-319	169	3	july	july	NOUN
ajis02-319	169	4	,	,	PUNCT
ajis02-319	169	5	p	p	NOUN
ajis02-319	169	6	17	17	NUM
ajis02-319	169	7	)	)	PUNCT
ajis02-319	169	8	poon	poon	NOUN
ajis02-319	169	9	,	,	PUNCT
ajis02-319	169	10	a.	a.	NOUN
ajis02-319	169	11	(	(	PUNCT
ajis02-319	169	12	1993	1993	NUM
ajis02-319	169	13	)	)	PUNCT
ajis02-319	169	14	tourism	tourism	NOUN
ajis02-319	169	15	,	,	PUNCT
ajis02-319	169	16	technology	technology	NOUN
ajis02-319	169	17	and	and	CCONJ
ajis02-319	169	18	competitive	competitive	ADJ
ajis02-319	169	19	strategies	strategy	NOUN
ajis02-319	169	20	,	,	PUNCT
ajis02-319	169	21	cab	cab	NOUN
ajis02-319	169	22	international	international	PROPN
ajis02-319	169	23	,	,	PUNCT
ajis02-319	169	24	wallingford	wallingford	PROPN
ajis02-319	169	25	.	.	PUNCT
ajis02-319	170	1	porter	porter	PROPN
ajis02-319	170	2	,	,	PUNCT
ajis02-319	170	3	m.	m.	NOUN
ajis02-319	170	4	(	(	PUNCT
ajis02-319	170	5	1985	1985	NUM
ajis02-319	170	6	)	)	PUNCT
ajis02-319	170	7	competitive	competitive	ADJ
ajis02-319	170	8	advantage	advantage	NOUN
ajis02-319	170	9	,	,	PUNCT
ajis02-319	170	10	free	free	ADJ
ajis02-319	170	11	press	press	NOUN
ajis02-319	170	12	,	,	PUNCT
ajis02-319	170	13	new	new	PROPN
ajis02-319	170	14	york	york	PROPN
ajis02-319	170	15	.	.	PUNCT
ajis02-319	171	1	queensland	queensland	PROPN
ajis02-319	171	2	tourist	tourist	PROPN
ajis02-319	171	3	&	&	CCONJ
ajis02-319	171	4	travel	travel	PROPN
ajis02-319	171	5	corporation	corporation	NOUN
ajis02-319	171	6	(	(	PUNCT
ajis02-319	171	7	1997	1997	NUM
ajis02-319	171	8	)	)	PUNCT
ajis02-319	171	9	international	international	ADJ
ajis02-319	171	10	marketing	marketing	NOUN
ajis02-319	171	11	briefs	brief	NOUN
ajis02-319	171	12	.	.	PUNCT
ajis02-319	172	1	sheldon	sheldon	PROPN
ajis02-319	172	2	,	,	PUNCT
ajis02-319	172	3	p.	p.	PROPN
ajis02-319	172	4	(	(	PUNCT
ajis02-319	172	5	1997	1997	NUM
ajis02-319	172	6	)	)	PUNCT
ajis02-319	172	7	tourism	tourism	NOUN
ajis02-319	172	8	information	information	NOUN
ajis02-319	172	9	technology	technology	NOUN
ajis02-319	172	10	,	,	PUNCT
ajis02-319	172	11	cab	cab	NOUN
ajis02-319	172	12	international	international	ADJ
ajis02-319	172	13	,	,	PUNCT
ajis02-319	172	14	new	new	PROPN
ajis02-319	172	15	york	york	PROPN
ajis02-319	172	16	.	.	PUNCT
ajis02-319	173	1	travel	travel	NOUN
ajis02-319	173	2	and	and	CCONJ
ajis02-319	173	3	tourism	tourism	NOUN
ajis02-319	173	4	research	research	NOUN
ajis02-319	173	5	association	association	NOUN
ajis02-319	173	6	(	(	PUNCT
ajis02-319	173	7	1986	1986	NUM
ajis02-319	173	8	)	)	PUNCT
ajis02-319	173	9	technology	technology	NOUN
ajis02-319	173	10	and	and	CCONJ
ajis02-319	173	11	tourism	tourism	NOUN
ajis02-319	173	12	:	:	PUNCT
ajis02-319	173	13	a	a	DET
ajis02-319	173	14	growing	grow	VERB
ajis02-319	173	15	partnership	partnership	NOUN
ajis02-319	173	16	,	,	PUNCT
ajis02-319	173	17	proceedings	proceeding	NOUN
ajis02-319	173	18	of	of	ADP
ajis02-319	173	19	the	the	DET
ajis02-319	173	20	17th	17th	ADJ
ajis02-319	173	21	annual	annual	ADJ
ajis02-319	173	22	conference	conference	NOUN
ajis02-319	173	23	of	of	ADP
ajis02-319	173	24	the	the	DET
ajis02-319	173	25	travel	travel	NOUN
ajis02-319	173	26	and	and	CCONJ
ajis02-319	173	27	tourism	tourism	NOUN
ajis02-319	173	28	research	research	PROPN
ajis02-319	173	29	association	association	PROPN
ajis02-319	173	30	,	,	PUNCT
ajis02-319	173	31	salt	salt	NOUN
ajis02-319	173	32	lake	lake	PROPN
ajis02-319	173	33	city	city	PROPN
ajis02-319	173	34	:	:	PUNCT
ajis02-319	173	35	bureau	bureau	NOUN
ajis02-319	173	36	of	of	ADP
ajis02-319	173	37	economic	economic	ADJ
ajis02-319	173	38	and	and	CCONJ
ajis02-319	173	39	business	business	NOUN
ajis02-319	173	40	research	research	NOUN
ajis02-319	173	41	.	.	PUNCT
ajis02-319	174	1	tschanz	tschanz	PROPN
ajis02-319	174	2	,	,	PUNCT
ajis02-319	174	3	n.	n.	PROPN
ajis02-319	174	4	&	&	CCONJ
ajis02-319	174	5	klein	klein	PROPN
ajis02-319	174	6	,	,	PUNCT
ajis02-319	174	7	s.	s.	PROPN
ajis02-319	174	8	(	(	PUNCT
ajis02-319	174	9	1996	1996	NUM
ajis02-319	174	10	)	)	PUNCT
ajis02-319	174	11	internet	internet	NOUN
ajis02-319	174	12	strategy	strategy	NOUN
ajis02-319	174	13	development	development	NOUN
ajis02-319	174	14	in	in	ADP
ajis02-319	174	15	tourism	tourism	NOUN
ajis02-319	174	16	concept	concept	NOUN
ajis02-319	174	17	and	and	CCONJ
ajis02-319	174	18	case	case	NOUN
ajis02-319	174	19	study	study	NOUN
ajis02-319	174	20	,	,	PUNCT
ajis02-319	174	21	sisnet	sisnet	ADJ
ajis02-319	174	22	research	research	NOUN
ajis02-319	174	23	workshop	workshop	NOUN
ajis02-319	174	24	'	'	PART
ajis02-319	174	25	internet	internet	NOUN
ajis02-319	174	26	and	and	CCONJ
ajis02-319	174	27	business	business	NOUN
ajis02-319	174	28	'	'	PART
ajis02-319	174	29	,	,	PUNCT
ajis02-319	174	30	sisnet	sisnet	PROPN
ajis02-319	174	31	,	,	PUNCT
ajis02-319	174	32	lisbon	lisbon	PROPN
ajis02-319	174	33	.	.	PUNCT
ajis02-319	175	1	77	77	NUM
ajis02-319	175	2	ajis	ajis	NOUN
ajis02-319	175	3	vol	vol	NOUN
ajis02-319	175	4	.	.	PROPN
ajis02-319	176	1	6	6	NUM
ajis02-319	176	2	no	no	NOUN
ajis02-319	176	3	.	.	NOUN
ajis02-319	177	1	1	1	NUM
ajis02-319	177	2	september	september	PROPN
ajis02-319	177	3	1998	1998	NUM
ajis02-319	177	4	van	van	PROPN
ajis02-319	177	5	der	der	PROPN
ajis02-319	177	6	heijden	heijden	PROPN
ajis02-319	177	7	,	,	PUNCT
ajis02-319	177	8	j.	j.	PROPN
ajis02-319	177	9	(	(	PUNCT
ajis02-319	177	10	1996	1996	NUM
ajis02-319	177	11	)	)	PUNCT
ajis02-319	177	12	the	the	DET
ajis02-319	177	13	changing	change	VERB
ajis02-319	177	14	value	value	NOUN
ajis02-319	177	15	of	of	ADP
ajis02-319	177	16	travel	travel	NOUN
ajis02-319	177	17	agents	agent	NOUN
ajis02-319	177	18	in	in	ADP
ajis02-319	177	19	tourism	tourism	NOUN
ajis02-319	177	20	networks	network	NOUN
ajis02-319	177	21	:	:	PUNCT
ajis02-319	177	22	towards	towards	ADP
ajis02-319	177	23	a	a	DET
ajis02-319	177	24	network	network	NOUN
ajis02-319	177	25	design	design	NOUN
ajis02-319	177	26	perspective	perspective	NOUN
ajis02-319	177	27	,	,	PUNCT
ajis02-319	177	28	proceedings	proceeding	NOUN
ajis02-319	177	29	of	of	ADP
ajis02-319	177	30	the	the	DET
ajis02-319	177	31	3rd	3rd	ADJ
ajis02-319	177	32	international	international	ADJ
ajis02-319	177	33	conference	conference	NOUN
ajis02-319	177	34	on	on	ADP
ajis02-319	177	35	information	information	NOUN
ajis02-319	177	36	and	and	CCONJ
ajis02-319	177	37	communications	communication	NOUN
ajis02-319	177	38	technologies	technology	NOUN
ajis02-319	177	39	in	in	ADP
ajis02-319	177	40	tourism	tourism	NOUN
ajis02-319	177	41	,	,	PUNCT
ajis02-319	177	42	springer	springer	NOUN
ajis02-319	177	43	-	-	PUNCT
ajis02-319	177	44	verlag	verlag	PROPN
ajis02-319	177	45	,	,	PUNCT
ajis02-319	177	46	vienna	vienna	PROPN
ajis02-319	177	47	.	.	PUNCT
ajis02-319	178	1	werthner	werthner	PROPN
ajis02-319	178	2	,	,	PUNCT
ajis02-319	178	3	h.	h.	PROPN
ajis02-319	178	4	(	(	PUNCT
ajis02-319	178	5	1996	1996	NUM
ajis02-319	178	6	)	)	PUNCT
ajis02-319	179	1	design	design	NOUN
ajis02-319	179	2	principles	principle	NOUN
ajis02-319	179	3	of	of	ADP
ajis02-319	179	4	tourist	tourist	NOUN
ajis02-319	179	5	information	information	NOUN
ajis02-319	179	6	systems	system	NOUN
ajis02-319	179	7	,	,	PUNCT
ajis02-319	179	8	proceedings	proceeding	NOUN
ajis02-319	179	9	of	of	ADP
ajis02-319	179	10	the	the	DET
ajis02-319	179	11	3rd	3rd	ADJ
ajis02-319	179	12	international	international	ADJ
ajis02-319	179	13	conference	conference	NOUN
ajis02-319	179	14	on	on	ADP
ajis02-319	179	15	information	information	NOUN
ajis02-319	179	16	and	and	CCONJ
ajis02-319	179	17	communications	communication	NOUN
ajis02-319	179	18	technologies	technology	NOUN
ajis02-319	179	19	in	in	ADP
ajis02-319	179	20	tourism	tourism	NOUN
ajis02-319	179	21	,	,	PUNCT
ajis02-319	179	22	springer	springer	NOUN
ajis02-319	179	23	-	-	PUNCT
ajis02-319	179	24	verlag	verlag	PROPN
ajis02-319	179	25	,	,	PUNCT
ajis02-319	179	26	vienna	vienna	PROPN
ajis02-319	179	27	.	.	PUNCT
ajis02-319	180	1	acknowledgements	acknowledgement	VERB
ajis02-319	180	2	the	the	DET
ajis02-319	180	3	author	author	NOUN
ajis02-319	180	4	acknowledges	acknowledge	VERB
ajis02-319	180	5	the	the	DET
ajis02-319	180	6	assistance	assistance	NOUN
ajis02-319	180	7	provided	provide	VERB
ajis02-319	180	8	by	by	ADP
ajis02-319	180	9	dr	dr	PROPN
ajis02-319	180	10	.	.	PROPN
ajis02-319	180	11	robert	robert	PROPN
ajis02-319	180	12	colomb	colomb	PROPN
ajis02-319	180	13	,	,	PUNCT
ajis02-319	180	14	university	university	PROPN
ajis02-319	180	15	of	of	ADP
ajis02-319	180	16	queensland	queensland	PROPN
ajis02-319	180	17	and	and	CCONJ
ajis02-319	180	18	jill	jill	PROPN
ajis02-319	180	19	dunn	dunn	PROPN
ajis02-319	180	20	,	,	PUNCT
ajis02-319	180	21	sunshine	sunshine	PROPN
ajis02-319	180	22	coast	coast	PROPN
ajis02-319	180	23	university	university	PROPN
ajis02-319	180	24	college	college	PROPN
ajis02-319	180	25	in	in	ADP
ajis02-319	180	26	clarifying	clarify	VERB
ajis02-319	180	27	and	and	CCONJ
ajis02-319	180	28	focussing	focusse	VERB
ajis02-319	180	29	the	the	DET
ajis02-319	180	30	concepts	concept	NOUN
ajis02-319	180	31	in	in	ADP
ajis02-319	180	32	this	this	DET
ajis02-319	180	33	paper	paper	NOUN
ajis02-319	180	34	.	.	PUNCT
ajis02-319	181	1	the	the	DET
ajis02-319	181	2	work	work	NOUN
ajis02-319	181	3	reported	report	VERB
ajis02-319	181	4	in	in	ADP
ajis02-319	181	5	this	this	DET
ajis02-319	181	6	paper	paper	NOUN
ajis02-319	181	7	has	have	AUX
ajis02-319	181	8	been	be	AUX
ajis02-319	181	9	funded	fund	VERB
ajis02-319	181	10	in	in	ADP
ajis02-319	181	11	part	part	NOUN
ajis02-319	181	12	by	by	ADP
ajis02-319	181	13	the	the	DET
ajis02-319	181	14	cooperative	cooperative	ADJ
ajis02-319	181	15	research	research	NOUN
ajis02-319	181	16	centres	centre	NOUN
ajis02-319	181	17	program	program	NOUN
ajis02-319	181	18	through	through	ADP
ajis02-319	181	19	the	the	DET
ajis02-319	181	20	department	department	NOUN
ajis02-319	181	21	of	of	ADP
ajis02-319	181	22	prime	prime	PROPN
ajis02-319	181	23	minister	minister	NOUN
ajis02-319	181	24	and	and	CCONJ
ajis02-319	181	25	cabinet	cabinet	PROPN
ajis02-319	181	26	of	of	ADP
ajis02-319	181	27	the	the	DET
ajis02-319	181	28	commonwealth	commonwealth	NOUN
ajis02-319	181	29	government	government	NOUN
ajis02-319	181	30	of	of	ADP
ajis02-319	181	31	australia	australia	PROPN
ajis02-319	181	32	78	78	NUM