id	sid	tid	token	lemma	pos
ajis02-3199	1	1	paper	paper	NOUN
ajis02-3199	1	2	title	title	NOUN
ajis02-3199	1	3	(	(	PUNCT
ajis02-3199	1	4	paper	paper	NOUN
ajis02-3199	1	5	title	title	NOUN
ajis02-3199	1	6	style	style	NOUN
ajis02-3199	1	7	)	)	PUNCT
ajis02-3199	1	8	australasian	australasian	ADJ
ajis02-3199	1	9	journal	journal	NOUN
ajis02-3199	1	10	of	of	ADP
ajis02-3199	1	11	information	information	NOUN
ajis02-3199	1	12	systems	system	NOUN
ajis02-3199	1	13	bhimavarapu	bhimavarapu	VERB
ajis02-3199	1	14	et	et	PROPN
ajis02-3199	1	15	al	al	PROPN
ajis02-3199	1	16	.	.	PROPN
ajis02-3199	1	17	2021	2021	NUM
ajis02-3199	1	18	,	,	PUNCT
ajis02-3199	1	19	vol	vol	NOUN
ajis02-3199	1	20	25	25	NUM
ajis02-3199	1	21	,	,	PUNCT
ajis02-3199	1	22	research	research	NOUN
ajis02-3199	1	23	on	on	ADP
ajis02-3199	1	24	consumer	consumer	NOUN
ajis02-3199	1	25	evaluation	evaluation	NOUN
ajis02-3199	1	26	interactive	interactive	ADJ
ajis02-3199	1	27	app	app	NOUN
ajis02-3199	1	28	-	-	PUNCT
ajis02-3199	1	29	based	base	VERB
ajis02-3199	1	30	services	service	NOUN
ajis02-3199	1	31	:	:	PUNCT
ajis02-3199	1	32	recovery	recovery	NOUN
ajis02-3199	1	33	evaluations	evaluation	NOUN
ajis02-3199	1	34	of	of	ADP
ajis02-3199	1	35	mobile	mobile	ADJ
ajis02-3199	1	36	applications	application	NOUN
ajis02-3199	1	37	1	1	NUM
ajis02-3199	1	38	interactive	interactive	ADJ
ajis02-3199	1	39	app	app	NOUN
ajis02-3199	1	40	-	-	PUNCT
ajis02-3199	1	41	based	base	VERB
ajis02-3199	1	42	services	service	NOUN
ajis02-3199	1	43	:	:	PUNCT
ajis02-3199	1	44	recovery	recovery	NOUN
ajis02-3199	1	45	evaluations	evaluation	NOUN
ajis02-3199	1	46	and	and	CCONJ
ajis02-3199	1	47	the	the	DET
ajis02-3199	1	48	mediating	mediate	VERB
ajis02-3199	1	49	role	role	NOUN
ajis02-3199	1	50	of	of	ADP
ajis02-3199	1	51	satisfaction	satisfaction	NOUN
ajis02-3199	1	52	in	in	ADP
ajis02-3199	1	53	the	the	DET
ajis02-3199	1	54	relationship	relationship	NOUN
ajis02-3199	1	55	between	between	ADP
ajis02-3199	1	56	customer	customer	NOUN
ajis02-3199	1	57	-	-	PUNCT
ajis02-3199	1	58	brand	brand	NOUN
ajis02-3199	1	59	engagement	engagement	NOUN
ajis02-3199	1	60	and	and	CCONJ
ajis02-3199	1	61	electronic	electronic	ADJ
ajis02-3199	1	62	word	word	NOUN
ajis02-3199	1	63	of	of	ADP
ajis02-3199	1	64	mouth	mouth	NOUN
ajis02-3199	1	65	radhakrishna	radhakrishna	ADJ
ajis02-3199	1	66	bhimavarapu	bhimavarapu	PROPN
ajis02-3199	1	67	ibs	ibs	PROPN
ajis02-3199	1	68	hyderabad	hyderabad	PROPN
ajis02-3199	1	69	,	,	PUNCT
ajis02-3199	1	70	a	a	DET
ajis02-3199	1	71	constituent	constituent	NOUN
ajis02-3199	1	72	of	of	ADP
ajis02-3199	1	73	ifhe	ifhe	NOUN
ajis02-3199	1	74	,	,	PUNCT
ajis02-3199	1	75	deemed	deem	VERB
ajis02-3199	1	76	to	to	PART
ajis02-3199	1	77	be	be	AUX
ajis02-3199	1	78	university	university	NOUN
ajis02-3199	1	79	,	,	PUNCT
ajis02-3199	1	80	india	india	PROPN
ajis02-3199	1	81	pankaj	pankaj	PROPN
ajis02-3199	1	82	kumar	kumar	PROPN
ajis02-3199	1	83	mohanty	mohanty	PROPN
ajis02-3199	1	84	ibs	ibs	PROPN
ajis02-3199	1	85	hyderabad	hyderabad	PROPN
ajis02-3199	1	86	,	,	PUNCT
ajis02-3199	1	87	a	a	DET
ajis02-3199	1	88	constituent	constituent	NOUN
ajis02-3199	1	89	of	of	ADP
ajis02-3199	1	90	ifhe	ifhe	NOUN
ajis02-3199	1	91	,	,	PUNCT
ajis02-3199	1	92	deemed	deem	VERB
ajis02-3199	1	93	to	to	PART
ajis02-3199	1	94	be	be	AUX
ajis02-3199	1	95	university	university	NOUN
ajis02-3199	1	96	,	,	PUNCT
ajis02-3199	1	97	india	india	PROPN
ajis02-3199	1	98	anitha	anitha	PROPN
ajis02-3199	1	99	acharya	acharya	PROPN
ajis02-3199	1	100	ibs	ibs	PROPN
ajis02-3199	1	101	hyderabad	hyderabad	PROPN
ajis02-3199	1	102	,	,	PUNCT
ajis02-3199	1	103	a	a	DET
ajis02-3199	1	104	constituent	constituent	NOUN
ajis02-3199	1	105	of	of	ADP
ajis02-3199	1	106	ifhe	ifhe	NOUN
ajis02-3199	1	107	,	,	PUNCT
ajis02-3199	1	108	deemed	deem	VERB
ajis02-3199	1	109	to	to	PART
ajis02-3199	1	110	be	be	AUX
ajis02-3199	1	111	university	university	NOUN
ajis02-3199	1	112	,	,	PUNCT
ajis02-3199	1	113	india	india	PROPN
ajis02-3199	1	114	manish	manish	PROPN
ajis02-3199	1	115	gupta	gupta	PROPN
ajis02-3199	1	116	school	school	PROPN
ajis02-3199	1	117	of	of	ADP
ajis02-3199	1	118	management	management	NOUN
ajis02-3199	1	119	,	,	PUNCT
ajis02-3199	1	120	mahindra	mahindra	PROPN
ajis02-3199	1	121	university	university	PROPN
ajis02-3199	1	122	,	,	PUNCT
ajis02-3199	1	123	india	india	PROPN
ajis02-3199	1	124	manish.gupta.research@gmail.com	manish.gupta.research@gmail.com	PROPN
ajis02-3199	1	125	abstract	abstract	PROPN
ajis02-3199	1	126	based	base	VERB
ajis02-3199	1	127	on	on	ADP
ajis02-3199	1	128	the	the	DET
ajis02-3199	1	129	theory	theory	NOUN
ajis02-3199	1	130	of	of	ADP
ajis02-3199	1	131	co	co	NOUN
ajis02-3199	1	132	-	-	NOUN
ajis02-3199	1	133	creation	creation	NOUN
ajis02-3199	1	134	and	and	CCONJ
ajis02-3199	1	135	resource	resource	NOUN
ajis02-3199	1	136	-	-	PUNCT
ajis02-3199	1	137	based	base	VERB
ajis02-3199	1	138	theory	theory	NOUN
ajis02-3199	1	139	,	,	PUNCT
ajis02-3199	1	140	this	this	DET
ajis02-3199	1	141	study	study	NOUN
ajis02-3199	1	142	examines	examine	VERB
ajis02-3199	1	143	the	the	DET
ajis02-3199	1	144	differential	differential	ADJ
ajis02-3199	1	145	impact	impact	NOUN
ajis02-3199	1	146	of	of	ADP
ajis02-3199	1	147	varying	vary	VERB
ajis02-3199	1	148	levels	level	NOUN
ajis02-3199	1	149	of	of	ADP
ajis02-3199	1	150	customer	customer	NOUN
ajis02-3199	1	151	participation	participation	NOUN
ajis02-3199	1	152	in	in	ADP
ajis02-3199	1	153	service	service	NOUN
ajis02-3199	1	154	recovery	recovery	NOUN
ajis02-3199	1	155	(	(	PUNCT
ajis02-3199	1	156	firm	firm	ADJ
ajis02-3199	1	157	,	,	PUNCT
ajis02-3199	1	158	customer	customer	NOUN
ajis02-3199	1	159	,	,	PUNCT
ajis02-3199	1	160	and	and	CCONJ
ajis02-3199	1	161	joint	joint	NOUN
ajis02-3199	1	162	)	)	PUNCT
ajis02-3199	1	163	on	on	ADP
ajis02-3199	1	164	recovery	recovery	NOUN
ajis02-3199	1	165	satisfaction	satisfaction	NOUN
ajis02-3199	1	166	,	,	PUNCT
ajis02-3199	1	167	customer	customer	NOUN
ajis02-3199	1	168	-	-	PUNCT
ajis02-3199	1	169	brand	brand	NOUN
ajis02-3199	1	170	engagement	engagement	NOUN
ajis02-3199	1	171	(	(	PUNCT
ajis02-3199	1	172	cbe	cbe	PROPN
ajis02-3199	1	173	)	)	PUNCT
ajis02-3199	1	174	,	,	PUNCT
ajis02-3199	1	175	and	and	CCONJ
ajis02-3199	1	176	electronic	electronic	ADJ
ajis02-3199	1	177	-	-	PUNCT
ajis02-3199	1	178	word	word	NOUN
ajis02-3199	1	179	of	of	ADP
ajis02-3199	1	180	mouth	mouth	NOUN
ajis02-3199	1	181	(	(	PUNCT
ajis02-3199	1	182	e	e	NOUN
ajis02-3199	1	183	-	-	NOUN
ajis02-3199	1	184	wom	wom	NOUN
ajis02-3199	1	185	)	)	PUNCT
ajis02-3199	1	186	.	.	PUNCT
ajis02-3199	2	1	besides	besides	SCONJ
ajis02-3199	2	2	,	,	PUNCT
ajis02-3199	2	3	using	use	VERB
ajis02-3199	2	4	social	social	ADJ
ajis02-3199	2	5	exchange	exchange	NOUN
ajis02-3199	2	6	theory	theory	NOUN
ajis02-3199	2	7	,	,	PUNCT
ajis02-3199	2	8	this	this	DET
ajis02-3199	2	9	study	study	NOUN
ajis02-3199	2	10	examines	examine	VERB
ajis02-3199	2	11	the	the	DET
ajis02-3199	2	12	mediating	mediate	VERB
ajis02-3199	2	13	role	role	NOUN
ajis02-3199	2	14	of	of	ADP
ajis02-3199	2	15	consumers	consumer	NOUN
ajis02-3199	2	16	’	’	PART
ajis02-3199	2	17	recovery	recovery	NOUN
ajis02-3199	2	18	satisfaction	satisfaction	NOUN
ajis02-3199	2	19	in	in	ADP
ajis02-3199	2	20	the	the	DET
ajis02-3199	2	21	relationship	relationship	NOUN
ajis02-3199	2	22	between	between	ADP
ajis02-3199	2	23	the	the	DET
ajis02-3199	2	24	types	type	NOUN
ajis02-3199	2	25	of	of	ADP
ajis02-3199	2	26	service	service	NOUN
ajis02-3199	2	27	recovery	recovery	NOUN
ajis02-3199	2	28	and	and	CCONJ
ajis02-3199	2	29	electronic	electronic	ADJ
ajis02-3199	2	30	word	word	NOUN
ajis02-3199	2	31	of	of	ADP
ajis02-3199	2	32	mouth	mouth	NOUN
ajis02-3199	2	33	(	(	PUNCT
ajis02-3199	2	34	e	e	NOUN
ajis02-3199	2	35	-	-	NOUN
ajis02-3199	2	36	wom	wom	NOUN
ajis02-3199	2	37	)	)	PUNCT
ajis02-3199	2	38	.	.	PUNCT
ajis02-3199	3	1	the	the	DET
ajis02-3199	3	2	data	datum	NOUN
ajis02-3199	3	3	to	to	PART
ajis02-3199	3	4	accomplish	accomplish	VERB
ajis02-3199	3	5	the	the	DET
ajis02-3199	3	6	research	research	NOUN
ajis02-3199	3	7	objectives	objective	NOUN
ajis02-3199	3	8	was	be	AUX
ajis02-3199	3	9	collected	collect	VERB
ajis02-3199	3	10	from	from	ADP
ajis02-3199	3	11	495	495	NUM
ajis02-3199	3	12	customers	customer	NOUN
ajis02-3199	3	13	of	of	ADP
ajis02-3199	3	14	interactive	interactive	ADJ
ajis02-3199	3	15	food	food	NOUN
ajis02-3199	3	16	delivery	delivery	NOUN
ajis02-3199	3	17	apps	app	NOUN
ajis02-3199	3	18	in	in	ADP
ajis02-3199	3	19	india	india	PROPN
ajis02-3199	3	20	.	.	PUNCT
ajis02-3199	4	1	the	the	DET
ajis02-3199	4	2	experimental	experimental	ADJ
ajis02-3199	4	3	design	design	NOUN
ajis02-3199	4	4	was	be	AUX
ajis02-3199	4	5	used	use	VERB
ajis02-3199	4	6	to	to	PART
ajis02-3199	4	7	collect	collect	VERB
ajis02-3199	4	8	the	the	DET
ajis02-3199	4	9	data	datum	NOUN
ajis02-3199	4	10	.	.	PUNCT
ajis02-3199	5	1	the	the	DET
ajis02-3199	5	2	multivariate	multivariate	NOUN
ajis02-3199	5	3	analysis	analysis	NOUN
ajis02-3199	5	4	of	of	ADP
ajis02-3199	5	5	variance	variance	NOUN
ajis02-3199	5	6	(	(	PUNCT
ajis02-3199	5	7	manova	manova	PROPN
ajis02-3199	5	8	)	)	PUNCT
ajis02-3199	5	9	and	and	CCONJ
ajis02-3199	5	10	process	process	NOUN
ajis02-3199	5	11	macro	macro	ADJ
ajis02-3199	5	12	techniques	technique	NOUN
ajis02-3199	5	13	were	be	AUX
ajis02-3199	5	14	used	use	VERB
ajis02-3199	5	15	to	to	PART
ajis02-3199	5	16	test	test	VERB
ajis02-3199	5	17	the	the	DET
ajis02-3199	5	18	hypotheses	hypothesis	NOUN
ajis02-3199	5	19	.	.	PUNCT
ajis02-3199	6	1	the	the	DET
ajis02-3199	6	2	findings	finding	NOUN
ajis02-3199	6	3	suggest	suggest	VERB
ajis02-3199	6	4	that	that	SCONJ
ajis02-3199	6	5	joint	joint	ADJ
ajis02-3199	6	6	recovery	recovery	NOUN
ajis02-3199	6	7	results	result	NOUN
ajis02-3199	6	8	in	in	ADP
ajis02-3199	6	9	better	well	ADJ
ajis02-3199	6	10	recovery	recovery	NOUN
ajis02-3199	6	11	evaluations	evaluation	NOUN
ajis02-3199	6	12	such	such	ADJ
ajis02-3199	6	13	as	as	ADP
ajis02-3199	6	14	cbe	cbe	PROPN
ajis02-3199	6	15	,	,	PUNCT
ajis02-3199	6	16	recovery	recovery	NOUN
ajis02-3199	6	17	satisfaction	satisfaction	NOUN
ajis02-3199	6	18	,	,	PUNCT
ajis02-3199	6	19	and	and	CCONJ
ajis02-3199	6	20	e	e	NOUN
ajis02-3199	6	21	-	-	NOUN
ajis02-3199	6	22	wom	wom	NOUN
ajis02-3199	6	23	.	.	PUNCT
ajis02-3199	7	1	also	also	ADV
ajis02-3199	7	2	,	,	PUNCT
ajis02-3199	7	3	recovery	recovery	NOUN
ajis02-3199	7	4	satisfaction	satisfaction	NOUN
ajis02-3199	7	5	mediated	mediate	VERB
ajis02-3199	7	6	the	the	DET
ajis02-3199	7	7	relationship	relationship	NOUN
ajis02-3199	7	8	between	between	ADP
ajis02-3199	7	9	cbe	cbe	PROPN
ajis02-3199	7	10	and	and	CCONJ
ajis02-3199	7	11	e	e	NOUN
ajis02-3199	7	12	-	-	NOUN
ajis02-3199	7	13	wom	wom	NOUN
ajis02-3199	7	14	.	.	PUNCT
ajis02-3199	8	1	these	these	DET
ajis02-3199	8	2	findings	finding	NOUN
ajis02-3199	8	3	provide	provide	VERB
ajis02-3199	8	4	empirical	empirical	ADJ
ajis02-3199	8	5	evidence	evidence	NOUN
ajis02-3199	8	6	for	for	ADP
ajis02-3199	8	7	the	the	DET
ajis02-3199	8	8	linkages	linkage	NOUN
ajis02-3199	8	9	among	among	ADP
ajis02-3199	8	10	the	the	DET
ajis02-3199	8	11	theory	theory	NOUN
ajis02-3199	8	12	of	of	ADP
ajis02-3199	8	13	co	co	NOUN
ajis02-3199	8	14	-	-	NOUN
ajis02-3199	8	15	creation	creation	ADJ
ajis02-3199	8	16	,	,	PUNCT
ajis02-3199	8	17	resource	resource	NOUN
ajis02-3199	8	18	-	-	PUNCT
ajis02-3199	8	19	based	base	VERB
ajis02-3199	8	20	theory	theory	NOUN
ajis02-3199	8	21	,	,	PUNCT
ajis02-3199	8	22	and	and	CCONJ
ajis02-3199	8	23	social	social	ADJ
ajis02-3199	8	24	exchange	exchange	NOUN
ajis02-3199	8	25	theory	theory	NOUN
ajis02-3199	8	26	.	.	PUNCT
ajis02-3199	9	1	the	the	DET
ajis02-3199	9	2	marketers	marketer	NOUN
ajis02-3199	9	3	of	of	ADP
ajis02-3199	9	4	interactive	interactive	ADJ
ajis02-3199	9	5	food	food	NOUN
ajis02-3199	9	6	delivery	delivery	NOUN
ajis02-3199	9	7	apps	app	NOUN
ajis02-3199	9	8	may	may	AUX
ajis02-3199	9	9	use	use	VERB
ajis02-3199	9	10	these	these	DET
ajis02-3199	9	11	findings	finding	NOUN
ajis02-3199	9	12	to	to	PART
ajis02-3199	9	13	ascertain	ascertain	VERB
ajis02-3199	9	14	which	which	DET
ajis02-3199	9	15	recovery	recovery	NOUN
ajis02-3199	9	16	type	type	NOUN
ajis02-3199	9	17	they	they	PRON
ajis02-3199	9	18	should	should	AUX
ajis02-3199	9	19	emphasize	emphasize	VERB
ajis02-3199	9	20	to	to	PART
ajis02-3199	9	21	improve	improve	VERB
ajis02-3199	9	22	recovery	recovery	NOUN
ajis02-3199	9	23	satisfaction	satisfaction	NOUN
ajis02-3199	9	24	.	.	PUNCT
ajis02-3199	10	1	moreover	moreover	ADV
ajis02-3199	10	2	,	,	PUNCT
ajis02-3199	10	3	they	they	PRON
ajis02-3199	10	4	are	be	AUX
ajis02-3199	10	5	encouraged	encourage	VERB
ajis02-3199	10	6	to	to	PART
ajis02-3199	10	7	take	take	VERB
ajis02-3199	10	8	steps	step	NOUN
ajis02-3199	10	9	for	for	ADP
ajis02-3199	10	10	improving	improve	VERB
ajis02-3199	10	11	recovery	recovery	NOUN
ajis02-3199	10	12	satisfaction	satisfaction	NOUN
ajis02-3199	10	13	as	as	SCONJ
ajis02-3199	10	14	cbe	cbe	PROPN
ajis02-3199	10	15	affects	affect	VERB
ajis02-3199	10	16	e	e	NOUN
ajis02-3199	10	17	-	-	NOUN
ajis02-3199	10	18	wom	wom	NOUN
ajis02-3199	10	19	through	through	ADP
ajis02-3199	10	20	recovery	recovery	NOUN
ajis02-3199	10	21	satisfaction	satisfaction	NOUN
ajis02-3199	10	22	.	.	PUNCT
ajis02-3199	11	1	keywords	keyword	NOUN
ajis02-3199	11	2	:	:	PUNCT
ajis02-3199	11	3	service	service	NOUN
ajis02-3199	11	4	recovery	recovery	NOUN
ajis02-3199	11	5	,	,	PUNCT
ajis02-3199	11	6	satisfaction	satisfaction	NOUN
ajis02-3199	11	7	,	,	PUNCT
ajis02-3199	11	8	customer	customer	NOUN
ajis02-3199	11	9	-	-	PUNCT
ajis02-3199	11	10	brand	brand	NOUN
ajis02-3199	11	11	engagement	engagement	NOUN
ajis02-3199	11	12	,	,	PUNCT
ajis02-3199	11	13	e	e	NOUN
ajis02-3199	11	14	-	-	NOUN
ajis02-3199	11	15	word	word	NOUN
ajis02-3199	11	16	of	of	ADP
ajis02-3199	11	17	mouth	mouth	NOUN
ajis02-3199	11	18	,	,	PUNCT
ajis02-3199	11	19	interactive	interactive	ADJ
ajis02-3199	11	20	food	food	NOUN
ajis02-3199	11	21	delivery	delivery	NOUN
ajis02-3199	11	22	apps	app	NOUN
ajis02-3199	11	23	.	.	PUNCT
ajis02-3199	11	24	1	1	NUM
ajis02-3199	11	25	introduction	introduction	NOUN
ajis02-3199	11	26	technology	technology	NOUN
ajis02-3199	11	27	-	-	PUNCT
ajis02-3199	11	28	based	base	VERB
ajis02-3199	11	29	interactive	interactive	ADJ
ajis02-3199	11	30	apps	app	NOUN
ajis02-3199	11	31	,	,	PUNCT
ajis02-3199	11	32	especially	especially	ADV
ajis02-3199	11	33	mobile	mobile	ADJ
ajis02-3199	11	34	apps	app	NOUN
ajis02-3199	11	35	,	,	PUNCT
ajis02-3199	11	36	are	be	AUX
ajis02-3199	11	37	widely	widely	ADV
ajis02-3199	11	38	used	use	VERB
ajis02-3199	11	39	for	for	ADP
ajis02-3199	11	40	service	service	NOUN
ajis02-3199	11	41	delivery	delivery	NOUN
ajis02-3199	11	42	by	by	ADP
ajis02-3199	11	43	individuals	individual	NOUN
ajis02-3199	11	44	,	,	PUNCT
ajis02-3199	11	45	businesses	business	NOUN
ajis02-3199	11	46	,	,	PUNCT
ajis02-3199	11	47	and	and	CCONJ
ajis02-3199	11	48	communities	community	NOUN
ajis02-3199	11	49	(	(	PUNCT
ajis02-3199	11	50	verkijika	verkijika	NOUN
ajis02-3199	11	51	&	&	CCONJ
ajis02-3199	11	52	wet	wet	PROPN
ajis02-3199	11	53	,	,	PUNCT
ajis02-3199	11	54	2019	2019	NUM
ajis02-3199	11	55	)	)	PUNCT
ajis02-3199	11	56	.	.	PUNCT
ajis02-3199	12	1	according	accord	VERB
ajis02-3199	12	2	to	to	ADP
ajis02-3199	12	3	a	a	DET
ajis02-3199	12	4	market	market	NOUN
ajis02-3199	12	5	research	research	NOUN
ajis02-3199	12	6	study	study	NOUN
ajis02-3199	12	7	,	,	PUNCT
ajis02-3199	12	8	mobile	mobile	ADJ
ajis02-3199	12	9	app	app	NOUN
ajis02-3199	12	10	downloads	download	NOUN
ajis02-3199	12	11	across	across	ADP
ajis02-3199	12	12	the	the	DET
ajis02-3199	12	13	globe	globe	NOUN
ajis02-3199	12	14	are	be	AUX
ajis02-3199	12	15	expected	expect	VERB
ajis02-3199	12	16	to	to	PART
ajis02-3199	12	17	cross	cross	VERB
ajis02-3199	12	18	258	258	NUM
ajis02-3199	12	19	billion	billion	NUM
ajis02-3199	12	20	by	by	ADP
ajis02-3199	12	21	2022	2022	NUM
ajis02-3199	12	22	(	(	PUNCT
ajis02-3199	12	23	statista	statista	NOUN
ajis02-3199	12	24	,	,	PUNCT
ajis02-3199	12	25	2019	2019	NUM
ajis02-3199	12	26	)	)	PUNCT
ajis02-3199	12	27	.	.	PUNCT
ajis02-3199	13	1	however	however	ADV
ajis02-3199	13	2	,	,	PUNCT
ajis02-3199	13	3	the	the	DET
ajis02-3199	13	4	competition	competition	NOUN
ajis02-3199	13	5	is	be	AUX
ajis02-3199	13	6	intense	intense	ADJ
ajis02-3199	13	7	(	(	PUNCT
ajis02-3199	13	8	lim	lim	PROPN
ajis02-3199	13	9	et	et	PROPN
ajis02-3199	13	10	al	al	PROPN
ajis02-3199	13	11	.	.	PROPN
ajis02-3199	13	12	,	,	PUNCT
ajis02-3199	13	13	2015	2015	NUM
ajis02-3199	13	14	)	)	PUNCT
ajis02-3199	13	15	in	in	ADP
ajis02-3199	13	16	the	the	DET
ajis02-3199	13	17	app	app	NOUN
ajis02-3199	13	18	market	market	NOUN
ajis02-3199	13	19	and	and	CCONJ
ajis02-3199	13	20	service	service	NOUN
ajis02-3199	13	21	failure	failure	NOUN
ajis02-3199	13	22	is	be	AUX
ajis02-3199	13	23	one	one	NUM
ajis02-3199	13	24	of	of	ADP
ajis02-3199	13	25	the	the	DET
ajis02-3199	13	26	major	major	ADJ
ajis02-3199	13	27	reasons	reason	NOUN
ajis02-3199	13	28	that	that	PRON
ajis02-3199	13	29	may	may	AUX
ajis02-3199	13	30	lead	lead	VERB
ajis02-3199	13	31	to	to	ADP
ajis02-3199	13	32	customer	customer	NOUN
ajis02-3199	13	33	defection	defection	NOUN
ajis02-3199	13	34	thereby	thereby	ADV
ajis02-3199	13	35	hampering	hamper	VERB
ajis02-3199	13	36	an	an	DET
ajis02-3199	13	37	app	app	NOUN
ajis02-3199	13	38	’s	’s	PART
ajis02-3199	13	39	market	market	NOUN
ajis02-3199	13	40	share	share	NOUN
ajis02-3199	13	41	(	(	PUNCT
ajis02-3199	13	42	hsu	hsu	PROPN
ajis02-3199	13	43	et	et	PROPN
ajis02-3199	13	44	al	al	PROPN
ajis02-3199	13	45	.	.	PROPN
ajis02-3199	13	46	,	,	PUNCT
ajis02-3199	13	47	2019	2019	NUM
ajis02-3199	13	48	)	)	PUNCT
ajis02-3199	13	49	.	.	PUNCT
ajis02-3199	14	1	the	the	DET
ajis02-3199	14	2	customer	customer	NOUN
ajis02-3199	14	3	retention	retention	NOUN
ajis02-3199	14	4	rate	rate	NOUN
ajis02-3199	14	5	,	,	PUNCT
ajis02-3199	14	6	according	accord	VERB
ajis02-3199	14	7	to	to	ADP
ajis02-3199	14	8	statista	statista	PROPN
ajis02-3199	14	9	2019	2019	NUM
ajis02-3199	14	10	study	study	NOUN
ajis02-3199	14	11	,	,	PUNCT
ajis02-3199	14	12	decreases	decrease	VERB
ajis02-3199	14	13	significantly	significantly	ADV
ajis02-3199	14	14	over	over	ADP
ajis02-3199	14	15	time	time	NOUN
ajis02-3199	14	16	in	in	ADP
ajis02-3199	14	17	the	the	DET
ajis02-3199	14	18	case	case	NOUN
ajis02-3199	14	19	of	of	ADP
ajis02-3199	14	20	mobile	mobile	ADJ
ajis02-3199	14	21	apps	app	NOUN
ajis02-3199	14	22	.	.	PUNCT
ajis02-3199	15	1	thus	thus	ADV
ajis02-3199	15	2	,	,	PUNCT
ajis02-3199	15	3	it	it	PRON
ajis02-3199	15	4	is	be	AUX
ajis02-3199	15	5	australasian	australasian	ADJ
ajis02-3199	15	6	journal	journal	NOUN
ajis02-3199	15	7	of	of	ADP
ajis02-3199	15	8	information	information	NOUN
ajis02-3199	15	9	systems	system	NOUN
ajis02-3199	15	10	bhimavarapu	bhimavarapu	VERB
ajis02-3199	15	11	et	et	PROPN
ajis02-3199	15	12	al	al	PROPN
ajis02-3199	15	13	.	.	PROPN
ajis02-3199	15	14	2021	2021	NUM
ajis02-3199	15	15	,	,	PUNCT
ajis02-3199	15	16	vol	vol	NOUN
ajis02-3199	15	17	25	25	NUM
ajis02-3199	15	18	,	,	PUNCT
ajis02-3199	15	19	research	research	NOUN
ajis02-3199	15	20	on	on	ADP
ajis02-3199	15	21	consumer	consumer	NOUN
ajis02-3199	15	22	evaluation	evaluation	NOUN
ajis02-3199	15	23	interactive	interactive	ADJ
ajis02-3199	15	24	app	app	NOUN
ajis02-3199	15	25	-	-	PUNCT
ajis02-3199	15	26	based	base	VERB
ajis02-3199	15	27	services	service	NOUN
ajis02-3199	15	28	:	:	PUNCT
ajis02-3199	15	29	recovery	recovery	NOUN
ajis02-3199	15	30	evaluations	evaluation	NOUN
ajis02-3199	15	31	of	of	ADP
ajis02-3199	15	32	mobile	mobile	ADJ
ajis02-3199	15	33	applications	application	NOUN
ajis02-3199	15	34	2	2	NUM
ajis02-3199	15	35	important	important	ADJ
ajis02-3199	15	36	for	for	SCONJ
ajis02-3199	15	37	the	the	DET
ajis02-3199	15	38	app	app	NOUN
ajis02-3199	15	39	-	-	PUNCT
ajis02-3199	15	40	based	base	VERB
ajis02-3199	15	41	service	service	NOUN
ajis02-3199	15	42	firms	firm	NOUN
ajis02-3199	15	43	to	to	PART
ajis02-3199	15	44	know	know	VERB
ajis02-3199	15	45	the	the	DET
ajis02-3199	15	46	ways	way	NOUN
ajis02-3199	15	47	and	and	CCONJ
ajis02-3199	15	48	means	mean	VERB
ajis02-3199	15	49	through	through	ADP
ajis02-3199	15	50	which	which	PRON
ajis02-3199	15	51	they	they	PRON
ajis02-3199	15	52	can	can	AUX
ajis02-3199	15	53	improve	improve	VERB
ajis02-3199	15	54	the	the	DET
ajis02-3199	15	55	customer	customer	NOUN
ajis02-3199	15	56	retention	retention	NOUN
ajis02-3199	15	57	rate	rate	NOUN
ajis02-3199	15	58	.	.	PUNCT
ajis02-3199	16	1	in	in	ADP
ajis02-3199	16	2	the	the	DET
ajis02-3199	16	3	academic	academic	ADJ
ajis02-3199	16	4	literature	literature	NOUN
ajis02-3199	16	5	,	,	PUNCT
ajis02-3199	16	6	the	the	DET
ajis02-3199	16	7	topic	topic	NOUN
ajis02-3199	16	8	‘	'	PUNCT
ajis02-3199	16	9	service	service	NOUN
ajis02-3199	16	10	recovery	recovery	NOUN
ajis02-3199	16	11	in	in	ADP
ajis02-3199	16	12	the	the	DET
ajis02-3199	16	13	app	app	NOUN
ajis02-3199	16	14	-	-	PUNCT
ajis02-3199	16	15	based	base	VERB
ajis02-3199	16	16	services	service	NOUN
ajis02-3199	16	17	’	'	PUNCT
ajis02-3199	16	18	has	have	AUX
ajis02-3199	16	19	received	receive	VERB
ajis02-3199	16	20	little	little	ADJ
ajis02-3199	16	21	attention	attention	NOUN
ajis02-3199	16	22	despite	despite	SCONJ
ajis02-3199	16	23	its	its	PRON
ajis02-3199	16	24	growing	grow	VERB
ajis02-3199	16	25	importance	importance	NOUN
ajis02-3199	16	26	(	(	PUNCT
ajis02-3199	16	27	hsu	hsu	PROPN
ajis02-3199	16	28	et	et	PROPN
ajis02-3199	16	29	al	al	PROPN
ajis02-3199	16	30	.	.	PROPN
ajis02-3199	16	31	,	,	PUNCT
ajis02-3199	16	32	2019	2019	NUM
ajis02-3199	16	33	)	)	PUNCT
ajis02-3199	16	34	.	.	PUNCT
ajis02-3199	17	1	a	a	DET
ajis02-3199	17	2	few	few	ADJ
ajis02-3199	17	3	of	of	ADP
ajis02-3199	17	4	the	the	DET
ajis02-3199	17	5	past	past	ADJ
ajis02-3199	17	6	studies	study	NOUN
ajis02-3199	17	7	suggest	suggest	VERB
ajis02-3199	17	8	that	that	SCONJ
ajis02-3199	17	9	customers	customer	NOUN
ajis02-3199	17	10	’	'	PUNCT
ajis02-3199	17	11	involvement	involvement	NOUN
ajis02-3199	17	12	in	in	ADP
ajis02-3199	17	13	the	the	DET
ajis02-3199	17	14	service	service	NOUN
ajis02-3199	17	15	recovery	recovery	NOUN
ajis02-3199	17	16	process	process	NOUN
ajis02-3199	17	17	yields	yield	VERB
ajis02-3199	17	18	better	well	ADJ
ajis02-3199	17	19	results	result	NOUN
ajis02-3199	17	20	and	and	CCONJ
ajis02-3199	17	21	improves	improve	VERB
ajis02-3199	17	22	customer	customer	NOUN
ajis02-3199	17	23	satisfaction	satisfaction	NOUN
ajis02-3199	17	24	(	(	PUNCT
ajis02-3199	17	25	cheung	cheung	PROPN
ajis02-3199	17	26	&	&	CCONJ
ajis02-3199	17	27	to	to	ADP
ajis02-3199	17	28	,	,	PUNCT
ajis02-3199	17	29	2016	2016	NUM
ajis02-3199	17	30	)	)	PUNCT
ajis02-3199	17	31	.	.	PUNCT
ajis02-3199	18	1	although	although	SCONJ
ajis02-3199	18	2	limited	limit	VERB
ajis02-3199	18	3	in	in	ADP
ajis02-3199	18	4	number	number	NOUN
ajis02-3199	18	5	,	,	PUNCT
ajis02-3199	18	6	prior	prior	ADJ
ajis02-3199	18	7	studies	study	NOUN
ajis02-3199	18	8	on	on	ADP
ajis02-3199	18	9	app	app	ADJ
ajis02-3199	18	10	-	-	PUNCT
ajis02-3199	18	11	related	relate	VERB
ajis02-3199	18	12	service	service	NOUN
ajis02-3199	18	13	failures	failure	NOUN
ajis02-3199	18	14	have	have	AUX
ajis02-3199	18	15	examined	examine	VERB
ajis02-3199	18	16	the	the	DET
ajis02-3199	18	17	antecedents	antecedent	NOUN
ajis02-3199	18	18	of	of	ADP
ajis02-3199	18	19	the	the	DET
ajis02-3199	18	20	technology	technology	NOUN
ajis02-3199	18	21	failure	failure	NOUN
ajis02-3199	18	22	(	(	PUNCT
ajis02-3199	18	23	dabholkar	dabholkar	PROPN
ajis02-3199	18	24	&	&	CCONJ
ajis02-3199	18	25	spaid	spaid	PROPN
ajis02-3199	18	26	,	,	PUNCT
ajis02-3199	18	27	2012	2012	NUM
ajis02-3199	18	28	)	)	PUNCT
ajis02-3199	18	29	;	;	PUNCT
ajis02-3199	18	30	interactivity	interactivity	NOUN
ajis02-3199	18	31	(	(	PUNCT
ajis02-3199	18	32	zhu	zhu	X
ajis02-3199	18	33	et	et	PROPN
ajis02-3199	18	34	al	al	PROPN
ajis02-3199	18	35	.	.	PROPN
ajis02-3199	18	36	,	,	PUNCT
ajis02-3199	18	37	2013	2013	NUM
ajis02-3199	18	38	)	)	PUNCT
ajis02-3199	18	39	;	;	PUNCT
ajis02-3199	18	40	technology	technology	NOUN
ajis02-3199	18	41	anxiety	anxiety	NOUN
ajis02-3199	18	42	(	(	PUNCT
ajis02-3199	18	43	hsu	hsu	PROPN
ajis02-3199	18	44	et	et	PROPN
ajis02-3199	18	45	al	al	PROPN
ajis02-3199	18	46	.	.	PROPN
ajis02-3199	18	47	,	,	PUNCT
ajis02-3199	18	48	2019	2019	NUM
ajis02-3199	18	49	)	)	PUNCT
ajis02-3199	18	50	.	.	PUNCT
ajis02-3199	19	1	there	there	PRON
ajis02-3199	19	2	are	be	VERB
ajis02-3199	19	3	few	few	ADJ
ajis02-3199	19	4	studies	study	NOUN
ajis02-3199	19	5	examining	examine	VERB
ajis02-3199	19	6	customer	customer	NOUN
ajis02-3199	19	7	participation	participation	NOUN
ajis02-3199	19	8	in	in	ADP
ajis02-3199	19	9	the	the	DET
ajis02-3199	19	10	recovery	recovery	NOUN
ajis02-3199	19	11	process	process	NOUN
ajis02-3199	19	12	and	and	CCONJ
ajis02-3199	19	13	its	its	PRON
ajis02-3199	19	14	outcomes	outcome	NOUN
ajis02-3199	19	15	in	in	ADP
ajis02-3199	19	16	the	the	DET
ajis02-3199	19	17	mobile	mobile	ADJ
ajis02-3199	19	18	app	app	PROPN
ajis02-3199	19	19	services	service	NOUN
ajis02-3199	19	20	.	.	PUNCT
ajis02-3199	20	1	co	co	NOUN
ajis02-3199	20	2	-	-	NOUN
ajis02-3199	20	3	creation	creation	NOUN
ajis02-3199	20	4	of	of	ADP
ajis02-3199	20	5	recovery	recovery	NOUN
ajis02-3199	20	6	helps	help	VERB
ajis02-3199	20	7	a	a	DET
ajis02-3199	20	8	firm	firm	NOUN
ajis02-3199	20	9	to	to	PART
ajis02-3199	20	10	improve	improve	VERB
ajis02-3199	20	11	customer	customer	NOUN
ajis02-3199	20	12	recovery	recovery	NOUN
ajis02-3199	20	13	perceptions	perception	NOUN
ajis02-3199	20	14	if	if	SCONJ
ajis02-3199	20	15	the	the	DET
ajis02-3199	20	16	customers	customer	NOUN
ajis02-3199	20	17	are	be	AUX
ajis02-3199	20	18	a	a	DET
ajis02-3199	20	19	part	part	NOUN
ajis02-3199	20	20	of	of	ADP
ajis02-3199	20	21	cocreation	cocreation	NOUN
ajis02-3199	20	22	during	during	ADP
ajis02-3199	20	23	the	the	DET
ajis02-3199	20	24	service	service	NOUN
ajis02-3199	20	25	delivery	delivery	NOUN
ajis02-3199	20	26	(	(	PUNCT
ajis02-3199	20	27	heidenreich	heidenreich	X
ajis02-3199	20	28	et	et	PROPN
ajis02-3199	20	29	al	al	PROPN
ajis02-3199	20	30	.	.	PROPN
ajis02-3199	20	31	,	,	PUNCT
ajis02-3199	20	32	2015	2015	NUM
ajis02-3199	20	33	)	)	PUNCT
ajis02-3199	20	34	.	.	PUNCT
ajis02-3199	21	1	scholars	scholar	NOUN
ajis02-3199	21	2	have	have	AUX
ajis02-3199	21	3	argued	argue	VERB
ajis02-3199	21	4	that	that	SCONJ
ajis02-3199	21	5	customer	customer	NOUN
ajis02-3199	21	6	participation	participation	NOUN
ajis02-3199	21	7	in	in	ADP
ajis02-3199	21	8	the	the	DET
ajis02-3199	21	9	service	service	NOUN
ajis02-3199	21	10	recovery	recovery	NOUN
ajis02-3199	21	11	process	process	NOUN
ajis02-3199	21	12	facilitates	facilitate	VERB
ajis02-3199	21	13	interaction	interaction	NOUN
ajis02-3199	21	14	between	between	ADP
ajis02-3199	21	15	the	the	DET
ajis02-3199	21	16	customer	customer	NOUN
ajis02-3199	21	17	resources	resource	NOUN
ajis02-3199	21	18	such	such	ADJ
ajis02-3199	21	19	as	as	ADP
ajis02-3199	21	20	time	time	NOUN
ajis02-3199	21	21	and	and	CCONJ
ajis02-3199	21	22	effort	effort	NOUN
ajis02-3199	21	23	with	with	ADP
ajis02-3199	21	24	the	the	DET
ajis02-3199	21	25	firm	firm	ADJ
ajis02-3199	21	26	resources	resource	NOUN
ajis02-3199	21	27	such	such	ADJ
ajis02-3199	21	28	as	as	ADP
ajis02-3199	21	29	employees	employee	NOUN
ajis02-3199	21	30	and	and	CCONJ
ajis02-3199	21	31	technology	technology	NOUN
ajis02-3199	21	32	during	during	ADP
ajis02-3199	21	33	the	the	DET
ajis02-3199	21	34	co	co	ADJ
ajis02-3199	21	35	-	-	ADJ
ajis02-3199	21	36	created	create	VERB
ajis02-3199	21	37	recovery	recovery	NOUN
ajis02-3199	21	38	with	with	ADP
ajis02-3199	21	39	the	the	DET
ajis02-3199	21	40	help	help	NOUN
ajis02-3199	21	41	of	of	ADP
ajis02-3199	21	42	resource	resource	NOUN
ajis02-3199	21	43	integration	integration	NOUN
ajis02-3199	21	44	(	(	PUNCT
ajis02-3199	21	45	xu	xu	INTJ
ajis02-3199	21	46	et	et	PROPN
ajis02-3199	21	47	al	al	PROPN
ajis02-3199	21	48	.	.	PROPN
ajis02-3199	21	49	,	,	PUNCT
ajis02-3199	21	50	2014	2014	NUM
ajis02-3199	21	51	)	)	PUNCT
ajis02-3199	21	52	.	.	PUNCT
ajis02-3199	22	1	further	far	ADV
ajis02-3199	22	2	,	,	PUNCT
ajis02-3199	22	3	prior	prior	ADJ
ajis02-3199	22	4	studies	study	NOUN
ajis02-3199	22	5	have	have	AUX
ajis02-3199	22	6	examined	examine	VERB
ajis02-3199	22	7	the	the	DET
ajis02-3199	22	8	impact	impact	NOUN
ajis02-3199	22	9	of	of	ADP
ajis02-3199	22	10	co	co	ADJ
ajis02-3199	22	11	-	-	ADJ
ajis02-3199	22	12	created	create	VERB
ajis02-3199	22	13	recovery	recovery	NOUN
ajis02-3199	22	14	on	on	ADP
ajis02-3199	22	15	recovery	recovery	NOUN
ajis02-3199	22	16	outcomes	outcome	NOUN
ajis02-3199	22	17	such	such	ADJ
ajis02-3199	22	18	as	as	ADP
ajis02-3199	22	19	recovery	recovery	NOUN
ajis02-3199	22	20	satisfaction	satisfaction	NOUN
ajis02-3199	22	21	and	and	CCONJ
ajis02-3199	22	22	future	future	ADJ
ajis02-3199	22	23	intention	intention	NOUN
ajis02-3199	22	24	to	to	PART
ajis02-3199	22	25	co	co	VERB
ajis02-3199	22	26	-	-	VERB
ajis02-3199	22	27	create	create	VERB
ajis02-3199	22	28	(	(	PUNCT
ajis02-3199	22	29	dong	dong	NOUN
ajis02-3199	22	30	et	et	PROPN
ajis02-3199	22	31	al	al	PROPN
ajis02-3199	22	32	.	.	PROPN
ajis02-3199	22	33	,	,	PUNCT
ajis02-3199	22	34	2016	2016	NUM
ajis02-3199	22	35	;	;	PUNCT
ajis02-3199	22	36	suganathan	suganathan	ADV
ajis02-3199	22	37	et	et	PROPN
ajis02-3199	22	38	al	al	PROPN
ajis02-3199	22	39	.	.	PROPN
ajis02-3199	22	40	,	,	PUNCT
ajis02-3199	22	41	2017	2017	NUM
ajis02-3199	22	42	;	;	PUNCT
ajis02-3199	22	43	bagherzadeh	bagherzadeh	PROPN
ajis02-3199	22	44	et	et	PROPN
ajis02-3199	22	45	al	al	PROPN
ajis02-3199	22	46	.	.	PROPN
ajis02-3199	22	47	,	,	PUNCT
ajis02-3199	22	48	2020	2020	NUM
ajis02-3199	22	49	)	)	PUNCT
ajis02-3199	22	50	.	.	PUNCT
ajis02-3199	23	1	it	it	PRON
ajis02-3199	23	2	may	may	AUX
ajis02-3199	23	3	be	be	AUX
ajis02-3199	23	4	that	that	SCONJ
ajis02-3199	23	5	there	there	PRON
ajis02-3199	23	6	is	be	VERB
ajis02-3199	23	7	greater	great	ADJ
ajis02-3199	23	8	scope	scope	NOUN
ajis02-3199	23	9	for	for	ADP
ajis02-3199	23	10	interaction	interaction	NOUN
ajis02-3199	23	11	through	through	ADP
ajis02-3199	23	12	resource	resource	NOUN
ajis02-3199	23	13	integration	integration	NOUN
ajis02-3199	23	14	in	in	ADP
ajis02-3199	23	15	the	the	DET
ajis02-3199	23	16	recovery	recovery	NOUN
ajis02-3199	23	17	process	process	NOUN
ajis02-3199	23	18	(	(	PUNCT
ajis02-3199	23	19	xu	xu	INTJ
ajis02-3199	23	20	et	et	PROPN
ajis02-3199	23	21	al	al	PROPN
ajis02-3199	23	22	.	.	PROPN
ajis02-3199	23	23	,	,	PUNCT
ajis02-3199	23	24	2014	2014	NUM
ajis02-3199	23	25	)	)	PUNCT
ajis02-3199	23	26	.	.	PUNCT
ajis02-3199	24	1	customer	customer	NOUN
ajis02-3199	24	2	involvement	involvement	NOUN
ajis02-3199	24	3	in	in	ADP
ajis02-3199	24	4	service	service	NOUN
ajis02-3199	24	5	recovery	recovery	NOUN
ajis02-3199	24	6	may	may	AUX
ajis02-3199	24	7	enhance	enhance	VERB
ajis02-3199	24	8	customer	customer	NOUN
ajis02-3199	24	9	’s	’s	PART
ajis02-3199	24	10	emotional	emotional	ADJ
ajis02-3199	24	11	bonding	bonding	NOUN
ajis02-3199	24	12	with	with	ADP
ajis02-3199	24	13	the	the	DET
ajis02-3199	24	14	service	service	NOUN
ajis02-3199	24	15	provider	provider	NOUN
ajis02-3199	24	16	resulting	result	VERB
ajis02-3199	24	17	in	in	ADP
ajis02-3199	24	18	engagement	engagement	NOUN
ajis02-3199	24	19	with	with	ADP
ajis02-3199	24	20	the	the	DET
ajis02-3199	24	21	brand	brand	NOUN
ajis02-3199	24	22	(	(	PUNCT
ajis02-3199	24	23	van	van	PROPN
ajis02-3199	24	24	vaerenbergh	vaerenbergh	PROPN
ajis02-3199	24	25	et	et	PROPN
ajis02-3199	24	26	al	al	PROPN
ajis02-3199	24	27	.	.	PROPN
ajis02-3199	24	28	,	,	PUNCT
ajis02-3199	24	29	2018	2018	NUM
ajis02-3199	24	30	)	)	PUNCT
ajis02-3199	24	31	.	.	PUNCT
ajis02-3199	25	1	the	the	DET
ajis02-3199	25	2	term	term	NOUN
ajis02-3199	25	3	customer	customer	NOUN
ajis02-3199	25	4	-	-	PUNCT
ajis02-3199	25	5	brand	brand	NOUN
ajis02-3199	25	6	engagement	engagement	NOUN
ajis02-3199	25	7	is	be	AUX
ajis02-3199	25	8	defined	define	VERB
ajis02-3199	25	9	as	as	ADP
ajis02-3199	25	10	“	"	PUNCT
ajis02-3199	25	11	a	a	DET
ajis02-3199	25	12	consumer	consumer	NOUN
ajis02-3199	25	13	's	's	PART
ajis02-3199	25	14	positively	positively	ADV
ajis02-3199	25	15	valanced	valance	VERB
ajis02-3199	25	16	brandrelated	brandrelate	VERB
ajis02-3199	25	17	cognitive	cognitive	ADJ
ajis02-3199	25	18	,	,	PUNCT
ajis02-3199	25	19	emotional	emotional	ADJ
ajis02-3199	25	20	and	and	CCONJ
ajis02-3199	25	21	behavioral	behavioral	ADJ
ajis02-3199	25	22	activity	activity	NOUN
ajis02-3199	25	23	during	during	ADP
ajis02-3199	25	24	or	or	CCONJ
ajis02-3199	25	25	related	relate	VERB
ajis02-3199	25	26	to	to	ADP
ajis02-3199	25	27	focal	focal	ADJ
ajis02-3199	25	28	consumer	consumer	NOUN
ajis02-3199	25	29	/	/	SYM
ajis02-3199	25	30	brand	brand	NOUN
ajis02-3199	25	31	interactions	interaction	NOUN
ajis02-3199	25	32	”	"	PUNCT
ajis02-3199	25	33	(	(	PUNCT
ajis02-3199	25	34	hollebeek	hollebeek	NOUN
ajis02-3199	25	35	et	et	PROPN
ajis02-3199	25	36	al	al	PROPN
ajis02-3199	25	37	.	.	PROPN
ajis02-3199	25	38	,	,	PUNCT
ajis02-3199	25	39	2014	2014	NUM
ajis02-3199	25	40	)	)	PUNCT
ajis02-3199	25	41	.	.	PUNCT
ajis02-3199	26	1	researchers	researcher	NOUN
ajis02-3199	26	2	advocate	advocate	VERB
ajis02-3199	26	3	that	that	DET
ajis02-3199	26	4	role	role	NOUN
ajis02-3199	26	5	of	of	ADP
ajis02-3199	26	6	customer	customer	NOUN
ajis02-3199	26	7	engagement	engagement	NOUN
ajis02-3199	26	8	with	with	ADP
ajis02-3199	26	9	the	the	DET
ajis02-3199	26	10	brand	brand	NOUN
ajis02-3199	26	11	in	in	ADP
ajis02-3199	26	12	online	online	ADJ
ajis02-3199	26	13	service	service	NOUN
ajis02-3199	26	14	recovery	recovery	NOUN
ajis02-3199	26	15	needs	need	VERB
ajis02-3199	26	16	to	to	PART
ajis02-3199	26	17	be	be	AUX
ajis02-3199	26	18	explored	explore	VERB
ajis02-3199	26	19	which	which	PRON
ajis02-3199	26	20	will	will	AUX
ajis02-3199	26	21	help	help	VERB
ajis02-3199	26	22	in	in	ADP
ajis02-3199	26	23	understanding	understand	VERB
ajis02-3199	26	24	the	the	DET
ajis02-3199	26	25	customer	customer	NOUN
ajis02-3199	26	26	-	-	PUNCT
ajis02-3199	26	27	brand	brand	NOUN
ajis02-3199	26	28	relationship	relationship	NOUN
ajis02-3199	26	29	(	(	PUNCT
ajis02-3199	26	30	islam	islam	PROPN
ajis02-3199	26	31	et	et	PROPN
ajis02-3199	26	32	al	al	PROPN
ajis02-3199	26	33	.	.	PROPN
ajis02-3199	26	34	,	,	PUNCT
ajis02-3199	26	35	2019	2019	NUM
ajis02-3199	26	36	)	)	PUNCT
ajis02-3199	26	37	.	.	PUNCT
ajis02-3199	27	1	specifically	specifically	ADV
ajis02-3199	27	2	,	,	PUNCT
ajis02-3199	27	3	more	more	ADJ
ajis02-3199	27	4	research	research	NOUN
ajis02-3199	27	5	is	be	AUX
ajis02-3199	27	6	needed	need	VERB
ajis02-3199	27	7	in	in	ADP
ajis02-3199	27	8	the	the	DET
ajis02-3199	27	9	direction	direction	NOUN
ajis02-3199	27	10	of	of	ADP
ajis02-3199	27	11	the	the	DET
ajis02-3199	27	12	consequences	consequence	NOUN
ajis02-3199	27	13	of	of	ADP
ajis02-3199	27	14	the	the	DET
ajis02-3199	27	15	recovery	recovery	NOUN
ajis02-3199	27	16	when	when	SCONJ
ajis02-3199	27	17	firm	firm	NOUN
ajis02-3199	27	18	assumes	assume	VERB
ajis02-3199	27	19	the	the	DET
ajis02-3199	27	20	responsibility	responsibility	NOUN
ajis02-3199	27	21	of	of	ADP
ajis02-3199	27	22	recovery	recovery	NOUN
ajis02-3199	27	23	solution	solution	NOUN
ajis02-3199	27	24	(	(	PUNCT
ajis02-3199	27	25	firm	firm	ADJ
ajis02-3199	27	26	recovery	recovery	NOUN
ajis02-3199	27	27	)	)	PUNCT
ajis02-3199	27	28	,	,	PUNCT
ajis02-3199	27	29	when	when	SCONJ
ajis02-3199	27	30	customers	customer	NOUN
ajis02-3199	27	31	co	co	VERB
ajis02-3199	27	32	-	-	VERB
ajis02-3199	27	33	create	create	VERB
ajis02-3199	27	34	the	the	DET
ajis02-3199	27	35	recovery	recovery	NOUN
ajis02-3199	27	36	solution	solution	NOUN
ajis02-3199	27	37	(	(	PUNCT
ajis02-3199	27	38	joint	joint	ADJ
ajis02-3199	27	39	recovery	recovery	NOUN
ajis02-3199	27	40	)	)	PUNCT
ajis02-3199	27	41	,	,	PUNCT
ajis02-3199	27	42	when	when	SCONJ
ajis02-3199	27	43	customers	customer	NOUN
ajis02-3199	27	44	assume	assume	VERB
ajis02-3199	27	45	the	the	DET
ajis02-3199	27	46	sole	sole	ADJ
ajis02-3199	27	47	responsibility	responsibility	NOUN
ajis02-3199	27	48	of	of	ADP
ajis02-3199	27	49	recovery	recovery	NOUN
ajis02-3199	27	50	solution	solution	NOUN
ajis02-3199	27	51	(	(	PUNCT
ajis02-3199	27	52	customer	customer	NOUN
ajis02-3199	27	53	recovery	recovery	NOUN
ajis02-3199	27	54	)	)	PUNCT
ajis02-3199	27	55	,	,	PUNCT
ajis02-3199	27	56	specifically	specifically	ADV
ajis02-3199	27	57	in	in	ADP
ajis02-3199	27	58	terms	term	NOUN
ajis02-3199	27	59	of	of	ADP
ajis02-3199	27	60	customer	customer	NOUN
ajis02-3199	27	61	’s	’s	PART
ajis02-3199	27	62	engagement	engagement	NOUN
ajis02-3199	27	63	with	with	ADP
ajis02-3199	27	64	the	the	DET
ajis02-3199	27	65	service	service	NOUN
ajis02-3199	27	66	provider	provider	NOUN
ajis02-3199	27	67	(	(	PUNCT
ajis02-3199	27	68	so	so	ADV
ajis02-3199	27	69	et	et	PROPN
ajis02-3199	27	70	al	al	PROPN
ajis02-3199	27	71	.	.	PROPN
ajis02-3199	27	72	,	,	PUNCT
ajis02-3199	27	73	2020	2020	NUM
ajis02-3199	27	74	)	)	PUNCT
ajis02-3199	27	75	.	.	PUNCT
ajis02-3199	28	1	it	it	PRON
ajis02-3199	28	2	is	be	AUX
ajis02-3199	28	3	important	important	ADJ
ajis02-3199	28	4	to	to	PART
ajis02-3199	28	5	uncover	uncover	VERB
ajis02-3199	28	6	the	the	DET
ajis02-3199	28	7	relationship	relationship	NOUN
ajis02-3199	28	8	between	between	ADP
ajis02-3199	28	9	customer	customer	NOUN
ajis02-3199	28	10	participation	participation	NOUN
ajis02-3199	28	11	in	in	ADP
ajis02-3199	28	12	service	service	NOUN
ajis02-3199	28	13	recovery	recovery	NOUN
ajis02-3199	28	14	and	and	CCONJ
ajis02-3199	28	15	customer	customer	NOUN
ajis02-3199	28	16	-	-	PUNCT
ajis02-3199	28	17	brand	brand	NOUN
ajis02-3199	28	18	engagement	engagement	NOUN
ajis02-3199	28	19	(	(	PUNCT
ajis02-3199	28	20	cbe	cbe	PROPN
ajis02-3199	28	21	hereafter	hereafter	PROPN
ajis02-3199	28	22	)	)	PUNCT
ajis02-3199	28	23	as	as	SCONJ
ajis02-3199	28	24	it	it	PRON
ajis02-3199	28	25	facilitates	facilitate	VERB
ajis02-3199	28	26	designing	design	VERB
ajis02-3199	28	27	better	well	ADJ
ajis02-3199	28	28	recovery	recovery	NOUN
ajis02-3199	28	29	mechanisms	mechanism	NOUN
ajis02-3199	28	30	(	(	PUNCT
ajis02-3199	28	31	islam	islam	PROPN
ajis02-3199	28	32	et	et	PROPN
ajis02-3199	28	33	al	al	PROPN
ajis02-3199	28	34	.	.	PROPN
ajis02-3199	28	35	,	,	PUNCT
ajis02-3199	28	36	2019	2019	NUM
ajis02-3199	28	37	)	)	PUNCT
ajis02-3199	28	38	.	.	PUNCT
ajis02-3199	29	1	additionally	additionally	ADV
ajis02-3199	29	2	,	,	PUNCT
ajis02-3199	29	3	it	it	PRON
ajis02-3199	29	4	is	be	AUX
ajis02-3199	29	5	also	also	ADV
ajis02-3199	29	6	required	require	VERB
ajis02-3199	29	7	to	to	PART
ajis02-3199	29	8	validate	validate	VERB
ajis02-3199	29	9	the	the	DET
ajis02-3199	29	10	impact	impact	NOUN
ajis02-3199	29	11	of	of	ADP
ajis02-3199	29	12	customer	customer	NOUN
ajis02-3199	29	13	participation	participation	NOUN
ajis02-3199	29	14	in	in	ADP
ajis02-3199	29	15	recovery	recovery	NOUN
ajis02-3199	29	16	when	when	SCONJ
ajis02-3199	29	17	customers	customer	NOUN
ajis02-3199	29	18	recover	recover	VERB
ajis02-3199	29	19	from	from	ADP
ajis02-3199	29	20	the	the	DET
ajis02-3199	29	21	service	service	NOUN
ajis02-3199	29	22	failure	failure	NOUN
ajis02-3199	29	23	since	since	SCONJ
ajis02-3199	29	24	customer	customer	NOUN
ajis02-3199	29	25	-	-	PUNCT
ajis02-3199	29	26	firm	firm	NOUN
ajis02-3199	29	27	interaction	interaction	NOUN
ajis02-3199	29	28	fosters	foster	VERB
ajis02-3199	29	29	customer	customer	NOUN
ajis02-3199	29	30	-	-	PUNCT
ajis02-3199	29	31	brand	brand	NOUN
ajis02-3199	29	32	relationships	relationship	NOUN
ajis02-3199	29	33	.	.	PUNCT
ajis02-3199	30	1	thus	thus	ADV
ajis02-3199	30	2	,	,	PUNCT
ajis02-3199	30	3	the	the	DET
ajis02-3199	30	4	study	study	NOUN
ajis02-3199	30	5	wishes	wish	VERB
ajis02-3199	30	6	to	to	PART
ajis02-3199	30	7	contribute	contribute	VERB
ajis02-3199	30	8	to	to	ADP
ajis02-3199	30	9	the	the	DET
ajis02-3199	30	10	existing	exist	VERB
ajis02-3199	30	11	literature	literature	NOUN
ajis02-3199	30	12	by	by	ADP
ajis02-3199	30	13	understanding	understand	VERB
ajis02-3199	30	14	the	the	DET
ajis02-3199	30	15	relationship	relationship	NOUN
ajis02-3199	30	16	between	between	ADP
ajis02-3199	30	17	customer	customer	NOUN
ajis02-3199	30	18	participation	participation	NOUN
ajis02-3199	30	19	in	in	ADP
ajis02-3199	30	20	service	service	NOUN
ajis02-3199	30	21	recovery	recovery	NOUN
ajis02-3199	30	22	and	and	CCONJ
ajis02-3199	30	23	cbe	cbe	PROPN
ajis02-3199	30	24	and	and	CCONJ
ajis02-3199	30	25	e	e	NOUN
ajis02-3199	30	26	-	-	NOUN
ajis02-3199	30	27	wom	wom	NOUN
ajis02-3199	30	28	.	.	PUNCT
ajis02-3199	31	1	mobile	mobile	ADJ
ajis02-3199	31	2	apps	app	NOUN
ajis02-3199	31	3	are	be	AUX
ajis02-3199	31	4	the	the	DET
ajis02-3199	31	5	interfaces	interface	NOUN
ajis02-3199	31	6	with	with	ADP
ajis02-3199	31	7	the	the	DET
ajis02-3199	31	8	least	least	ADJ
ajis02-3199	31	9	employee	employee	NOUN
ajis02-3199	31	10	interference	interference	NOUN
ajis02-3199	31	11	and	and	CCONJ
ajis02-3199	31	12	the	the	DET
ajis02-3199	31	13	interaction	interaction	NOUN
ajis02-3199	31	14	facilitated	facilitate	VERB
ajis02-3199	31	15	during	during	ADP
ajis02-3199	31	16	customer	customer	NOUN
ajis02-3199	31	17	participation	participation	NOUN
ajis02-3199	31	18	in	in	ADP
ajis02-3199	31	19	service	service	NOUN
ajis02-3199	31	20	recovery	recovery	NOUN
ajis02-3199	31	21	helps	help	VERB
ajis02-3199	31	22	in	in	ADP
ajis02-3199	31	23	bridging	bridge	VERB
ajis02-3199	31	24	the	the	DET
ajis02-3199	31	25	service	service	NOUN
ajis02-3199	31	26	gap	gap	NOUN
ajis02-3199	31	27	(	(	PUNCT
ajis02-3199	31	28	sugathan	sugathan	PROPN
ajis02-3199	31	29	et	et	PROPN
ajis02-3199	31	30	al	al	PROPN
ajis02-3199	31	31	.	.	PROPN
ajis02-3199	31	32	,	,	PUNCT
ajis02-3199	31	33	2017	2017	NUM
ajis02-3199	31	34	)	)	PUNCT
ajis02-3199	31	35	.	.	PUNCT
ajis02-3199	32	1	thus	thus	ADV
ajis02-3199	32	2	,	,	PUNCT
ajis02-3199	32	3	it	it	PRON
ajis02-3199	32	4	is	be	AUX
ajis02-3199	32	5	important	important	ADJ
ajis02-3199	32	6	to	to	PART
ajis02-3199	32	7	understand	understand	VERB
ajis02-3199	32	8	the	the	DET
ajis02-3199	32	9	impact	impact	NOUN
ajis02-3199	32	10	of	of	ADP
ajis02-3199	32	11	customer	customer	NOUN
ajis02-3199	32	12	participation	participation	NOUN
ajis02-3199	32	13	in	in	ADP
ajis02-3199	32	14	service	service	NOUN
ajis02-3199	32	15	recovery	recovery	NOUN
ajis02-3199	32	16	in	in	ADP
ajis02-3199	32	17	the	the	DET
ajis02-3199	32	18	context	context	NOUN
ajis02-3199	32	19	of	of	ADP
ajis02-3199	32	20	mobile	mobile	ADJ
ajis02-3199	32	21	apps	app	NOUN
ajis02-3199	32	22	to	to	PART
ajis02-3199	32	23	confirm	confirm	VERB
ajis02-3199	32	24	whether	whether	SCONJ
ajis02-3199	32	25	customer	customer	NOUN
ajis02-3199	32	26	collaboration	collaboration	NOUN
ajis02-3199	32	27	yields	yield	NOUN
ajis02-3199	32	28	favorable	favorable	ADJ
ajis02-3199	32	29	outcomes	outcome	NOUN
ajis02-3199	32	30	.	.	PUNCT
ajis02-3199	33	1	2	2	NUM
ajis02-3199	33	2	theoretical	theoretical	ADJ
ajis02-3199	33	3	framework	framework	NOUN
ajis02-3199	33	4	development	development	NOUN
ajis02-3199	33	5	service	service	NOUN
ajis02-3199	33	6	recovery	recovery	NOUN
ajis02-3199	33	7	is	be	AUX
ajis02-3199	33	8	an	an	DET
ajis02-3199	33	9	effective	effective	ADJ
ajis02-3199	33	10	tool	tool	NOUN
ajis02-3199	33	11	to	to	PART
ajis02-3199	33	12	alleviate	alleviate	VERB
ajis02-3199	33	13	customers	customer	NOUN
ajis02-3199	33	14	’	’	PART
ajis02-3199	33	15	negative	negative	ADJ
ajis02-3199	33	16	behaviors	behavior	NOUN
ajis02-3199	33	17	followed	follow	VERB
ajis02-3199	33	18	by	by	ADP
ajis02-3199	33	19	a	a	DET
ajis02-3199	33	20	service	service	NOUN
ajis02-3199	33	21	failure	failure	NOUN
ajis02-3199	33	22	.	.	PUNCT
ajis02-3199	34	1	theory	theory	NOUN
ajis02-3199	34	2	of	of	ADP
ajis02-3199	34	3	co	co	NOUN
ajis02-3199	34	4	-	-	NOUN
ajis02-3199	34	5	creation	creation	NOUN
ajis02-3199	34	6	and	and	CCONJ
ajis02-3199	34	7	resource	resource	NOUN
ajis02-3199	34	8	-	-	PUNCT
ajis02-3199	34	9	based	base	VERB
ajis02-3199	34	10	theory	theory	NOUN
ajis02-3199	34	11	suggests	suggest	VERB
ajis02-3199	34	12	that	that	SCONJ
ajis02-3199	34	13	two	two	NUM
ajis02-3199	34	14	parties	party	NOUN
ajis02-3199	34	15	involved	involve	VERB
ajis02-3199	34	16	in	in	ADP
ajis02-3199	34	17	the	the	DET
ajis02-3199	34	18	value	value	NOUN
ajis02-3199	34	19	creation	creation	NOUN
ajis02-3199	34	20	process	process	NOUN
ajis02-3199	34	21	have	have	VERB
ajis02-3199	34	22	mutual	mutual	ADJ
ajis02-3199	34	23	benefits	benefit	NOUN
ajis02-3199	34	24	associated	associate	VERB
ajis02-3199	34	25	with	with	ADP
ajis02-3199	34	26	the	the	DET
ajis02-3199	34	27	outcome	outcome	NOUN
ajis02-3199	34	28	australasian	australasian	ADJ
ajis02-3199	34	29	journal	journal	NOUN
ajis02-3199	34	30	of	of	ADP
ajis02-3199	34	31	information	information	NOUN
ajis02-3199	34	32	systems	system	NOUN
ajis02-3199	34	33	bhimavarapu	bhimavarapu	VERB
ajis02-3199	34	34	et	et	PROPN
ajis02-3199	34	35	al	al	PROPN
ajis02-3199	34	36	.	.	PROPN
ajis02-3199	34	37	2021	2021	NUM
ajis02-3199	34	38	,	,	PUNCT
ajis02-3199	34	39	vol	vol	NOUN
ajis02-3199	34	40	25	25	NUM
ajis02-3199	34	41	,	,	PUNCT
ajis02-3199	34	42	research	research	NOUN
ajis02-3199	34	43	on	on	ADP
ajis02-3199	34	44	consumer	consumer	NOUN
ajis02-3199	34	45	evaluation	evaluation	NOUN
ajis02-3199	34	46	interactive	interactive	ADJ
ajis02-3199	34	47	app	app	NOUN
ajis02-3199	34	48	-	-	PUNCT
ajis02-3199	34	49	based	base	VERB
ajis02-3199	34	50	services	service	NOUN
ajis02-3199	34	51	:	:	PUNCT
ajis02-3199	34	52	recovery	recovery	NOUN
ajis02-3199	34	53	evaluations	evaluation	NOUN
ajis02-3199	34	54	of	of	ADP
ajis02-3199	34	55	mobile	mobile	ADJ
ajis02-3199	34	56	applications	application	NOUN
ajis02-3199	34	57	3	3	NUM
ajis02-3199	34	58	(	(	PUNCT
ajis02-3199	34	59	heidenreich	heidenreich	X
ajis02-3199	34	60	et	et	PROPN
ajis02-3199	34	61	al	al	PROPN
ajis02-3199	34	62	.	.	PROPN
ajis02-3199	34	63	,	,	PUNCT
ajis02-3199	34	64	2014	2014	NUM
ajis02-3199	34	65	;	;	PUNCT
ajis02-3199	34	66	ranjan	ranjan	PROPN
ajis02-3199	34	67	&	&	CCONJ
ajis02-3199	34	68	read	read	PROPN
ajis02-3199	34	69	.	.	PUNCT
ajis02-3199	34	70	,	,	PUNCT
ajis02-3199	34	71	2016	2016	NUM
ajis02-3199	34	72	)	)	PUNCT
ajis02-3199	34	73	.	.	PUNCT
ajis02-3199	35	1	firms	firm	NOUN
ajis02-3199	35	2	and	and	CCONJ
ajis02-3199	35	3	customers	customer	NOUN
ajis02-3199	35	4	can	can	AUX
ajis02-3199	35	5	co	co	VERB
ajis02-3199	35	6	-	-	VERB
ajis02-3199	35	7	create	create	VERB
ajis02-3199	35	8	a	a	DET
ajis02-3199	35	9	service	service	NOUN
ajis02-3199	35	10	recovery	recovery	NOUN
ajis02-3199	35	11	to	to	PART
ajis02-3199	35	12	improve	improve	VERB
ajis02-3199	35	13	the	the	DET
ajis02-3199	35	14	service	service	NOUN
ajis02-3199	35	15	experience	experience	NOUN
ajis02-3199	35	16	and	and	CCONJ
ajis02-3199	35	17	recovery	recovery	NOUN
ajis02-3199	35	18	evaluations	evaluation	NOUN
ajis02-3199	35	19	(	(	PUNCT
ajis02-3199	35	20	roggeveen	roggeveen	PROPN
ajis02-3199	35	21	et	et	PROPN
ajis02-3199	35	22	al	al	PROPN
ajis02-3199	35	23	.	.	PROPN
ajis02-3199	35	24	,	,	PUNCT
ajis02-3199	35	25	2011	2011	NUM
ajis02-3199	35	26	;	;	PUNCT
ajis02-3199	35	27	dong	dong	PROPN
ajis02-3199	35	28	et	et	PROPN
ajis02-3199	35	29	al	al	PROPN
ajis02-3199	35	30	.	.	PROPN
ajis02-3199	35	31	,	,	PUNCT
ajis02-3199	35	32	2016	2016	NUM
ajis02-3199	35	33	;	;	PUNCT
ajis02-3199	35	34	suganathan	suganathan	ADV
ajis02-3199	35	35	et	et	PROPN
ajis02-3199	35	36	al	al	PROPN
ajis02-3199	35	37	.	.	PROPN
ajis02-3199	35	38	,	,	PUNCT
ajis02-3199	35	39	2017	2017	NUM
ajis02-3199	35	40	)	)	PUNCT
ajis02-3199	35	41	.	.	PUNCT
ajis02-3199	36	1	recovery	recovery	NOUN
ajis02-3199	36	2	evaluations	evaluation	NOUN
ajis02-3199	36	3	are	be	AUX
ajis02-3199	36	4	better	well	ADJ
ajis02-3199	36	5	with	with	ADP
ajis02-3199	36	6	the	the	DET
ajis02-3199	36	7	co	co	NOUN
ajis02-3199	36	8	-	-	NOUN
ajis02-3199	36	9	creation	creation	NOUN
ajis02-3199	36	10	of	of	ADP
ajis02-3199	36	11	recovery	recovery	NOUN
ajis02-3199	36	12	(	(	PUNCT
ajis02-3199	36	13	joint	joint	ADJ
ajis02-3199	36	14	recovery	recovery	NOUN
ajis02-3199	36	15	)	)	PUNCT
ajis02-3199	36	16	as	as	SCONJ
ajis02-3199	36	17	it	it	PRON
ajis02-3199	36	18	facilitates	facilitate	VERB
ajis02-3199	36	19	better	well	ADJ
ajis02-3199	36	20	integration	integration	NOUN
ajis02-3199	36	21	of	of	ADP
ajis02-3199	36	22	firm	firm	ADJ
ajis02-3199	36	23	resources	resource	NOUN
ajis02-3199	36	24	and	and	CCONJ
ajis02-3199	36	25	customer	customer	NOUN
ajis02-3199	36	26	resources	resource	NOUN
ajis02-3199	36	27	in	in	ADP
ajis02-3199	36	28	the	the	DET
ajis02-3199	36	29	form	form	NOUN
ajis02-3199	36	30	of	of	ADP
ajis02-3199	36	31	effort	effort	NOUN
ajis02-3199	36	32	,	,	PUNCT
ajis02-3199	36	33	information	information	NOUN
ajis02-3199	36	34	,	,	PUNCT
ajis02-3199	36	35	and	and	CCONJ
ajis02-3199	36	36	time	time	NOUN
ajis02-3199	36	37	(	(	PUNCT
ajis02-3199	36	38	xu	xu	INTJ
ajis02-3199	36	39	et	et	PROPN
ajis02-3199	36	40	al	al	PROPN
ajis02-3199	36	41	.	.	PROPN
ajis02-3199	36	42	,	,	PUNCT
ajis02-3199	36	43	2014	2014	NUM
ajis02-3199	36	44	)	)	PUNCT
ajis02-3199	36	45	.	.	PUNCT
ajis02-3199	37	1	customer	customer	NOUN
ajis02-3199	37	2	participation	participation	NOUN
ajis02-3199	37	3	in	in	ADP
ajis02-3199	37	4	service	service	NOUN
ajis02-3199	37	5	recovery	recovery	NOUN
ajis02-3199	37	6	has	have	AUX
ajis02-3199	37	7	emerged	emerge	VERB
ajis02-3199	37	8	as	as	ADP
ajis02-3199	37	9	a	a	DET
ajis02-3199	37	10	research	research	NOUN
ajis02-3199	37	11	domain	domain	NOUN
ajis02-3199	37	12	due	due	ADP
ajis02-3199	37	13	to	to	ADP
ajis02-3199	37	14	the	the	DET
ajis02-3199	37	15	emerging	emerge	VERB
ajis02-3199	37	16	role	role	NOUN
ajis02-3199	37	17	of	of	ADP
ajis02-3199	37	18	customers	customer	NOUN
ajis02-3199	37	19	in	in	ADP
ajis02-3199	37	20	different	different	ADJ
ajis02-3199	37	21	types	type	NOUN
ajis02-3199	37	22	of	of	ADP
ajis02-3199	37	23	services	service	NOUN
ajis02-3199	37	24	(	(	PUNCT
ajis02-3199	37	25	suganathan	suganathan	ADV
ajis02-3199	37	26	et	et	PROPN
ajis02-3199	37	27	al	al	PROPN
ajis02-3199	37	28	.	.	PROPN
ajis02-3199	37	29	,	,	PUNCT
ajis02-3199	37	30	2017	2017	NUM
ajis02-3199	37	31	;	;	PUNCT
ajis02-3199	37	32	bagherzadeh	bagherzadeh	PROPN
ajis02-3199	37	33	et	et	PROPN
ajis02-3199	37	34	al	al	PROPN
ajis02-3199	37	35	.	.	PROPN
ajis02-3199	37	36	,	,	PUNCT
ajis02-3199	37	37	2020	2020	NUM
ajis02-3199	37	38	)	)	PUNCT
ajis02-3199	37	39	.	.	PUNCT
ajis02-3199	38	1	prior	prior	ADJ
ajis02-3199	38	2	studies	study	NOUN
ajis02-3199	38	3	provide	provide	VERB
ajis02-3199	38	4	evidence	evidence	NOUN
ajis02-3199	38	5	that	that	SCONJ
ajis02-3199	38	6	customer	customer	NOUN
ajis02-3199	38	7	participation	participation	NOUN
ajis02-3199	38	8	in	in	ADP
ajis02-3199	38	9	service	service	NOUN
ajis02-3199	38	10	recovery	recovery	NOUN
ajis02-3199	38	11	(	(	PUNCT
ajis02-3199	38	12	dong	dong	NOUN
ajis02-3199	38	13	et	et	PROPN
ajis02-3199	38	14	al	al	PROPN
ajis02-3199	38	15	.	.	PROPN
ajis02-3199	38	16	,	,	PUNCT
ajis02-3199	38	17	2008	2008	NUM
ajis02-3199	38	18	,	,	PUNCT
ajis02-3199	38	19	roggeveen	roggeveen	PROPN
ajis02-3199	38	20	et	et	PROPN
ajis02-3199	38	21	al	al	PROPN
ajis02-3199	38	22	.	.	PROPN
ajis02-3199	38	23	,	,	PUNCT
ajis02-3199	38	24	2011	2011	NUM
ajis02-3199	38	25	)	)	PUNCT
ajis02-3199	38	26	facilitates	facilitate	VERB
ajis02-3199	38	27	better	well	ADJ
ajis02-3199	38	28	service	service	NOUN
ajis02-3199	38	29	recovery	recovery	NOUN
ajis02-3199	38	30	while	while	SCONJ
ajis02-3199	38	31	using	use	VERB
ajis02-3199	38	32	self	self	NOUN
ajis02-3199	38	33	-	-	PUNCT
ajis02-3199	38	34	service	service	NOUN
ajis02-3199	38	35	technology	technology	NOUN
ajis02-3199	38	36	platforms	platform	NOUN
ajis02-3199	38	37	such	such	ADJ
ajis02-3199	38	38	as	as	ADP
ajis02-3199	38	39	mobile	mobile	ADJ
ajis02-3199	38	40	apps	app	NOUN
ajis02-3199	38	41	(	(	PUNCT
ajis02-3199	38	42	zhu	zhu	X
ajis02-3199	38	43	et	et	PROPN
ajis02-3199	38	44	al	al	PROPN
ajis02-3199	38	45	.	.	PROPN
ajis02-3199	38	46	,	,	PUNCT
ajis02-3199	38	47	2013	2013	NUM
ajis02-3199	38	48	)	)	PUNCT
ajis02-3199	38	49	.	.	PUNCT
ajis02-3199	39	1	drawing	draw	VERB
ajis02-3199	39	2	inputs	input	NOUN
ajis02-3199	39	3	from	from	ADP
ajis02-3199	39	4	the	the	DET
ajis02-3199	39	5	theory	theory	NOUN
ajis02-3199	39	6	of	of	ADP
ajis02-3199	39	7	co	co	NOUN
ajis02-3199	39	8	-	-	NOUN
ajis02-3199	39	9	creation	creation	NOUN
ajis02-3199	39	10	and	and	CCONJ
ajis02-3199	39	11	resource	resource	NOUN
ajis02-3199	39	12	-	-	PUNCT
ajis02-3199	39	13	based	base	VERB
ajis02-3199	39	14	theory	theory	NOUN
ajis02-3199	39	15	,	,	PUNCT
ajis02-3199	39	16	three	three	NUM
ajis02-3199	39	17	variants	variant	NOUN
ajis02-3199	39	18	of	of	ADP
ajis02-3199	39	19	service	service	NOUN
ajis02-3199	39	20	recovery	recovery	NOUN
ajis02-3199	39	21	,	,	PUNCT
ajis02-3199	39	22	firm	firm	ADJ
ajis02-3199	39	23	recovery	recovery	NOUN
ajis02-3199	39	24	,	,	PUNCT
ajis02-3199	39	25	joint	joint	ADJ
ajis02-3199	39	26	recovery	recovery	NOUN
ajis02-3199	39	27	,	,	PUNCT
ajis02-3199	39	28	and	and	CCONJ
ajis02-3199	39	29	customer	customer	NOUN
ajis02-3199	39	30	recovery	recovery	NOUN
ajis02-3199	39	31	were	be	AUX
ajis02-3199	39	32	proposed	propose	VERB
ajis02-3199	39	33	by	by	ADP
ajis02-3199	39	34	the	the	DET
ajis02-3199	39	35	past	past	ADJ
ajis02-3199	39	36	researchers	researcher	NOUN
ajis02-3199	39	37	(	(	PUNCT
ajis02-3199	39	38	fang	fang	X
ajis02-3199	39	39	et	et	PROPN
ajis02-3199	39	40	al	al	PROPN
ajis02-3199	39	41	.	.	PROPN
ajis02-3199	39	42	,	,	PUNCT
ajis02-3199	39	43	2008	2008	NUM
ajis02-3199	39	44	;	;	PUNCT
ajis02-3199	39	45	dong	dong	PROPN
ajis02-3199	39	46	et	et	PROPN
ajis02-3199	39	47	al	al	PROPN
ajis02-3199	39	48	.	.	PROPN
ajis02-3199	39	49	,	,	PUNCT
ajis02-3199	39	50	2008	2008	NUM
ajis02-3199	39	51	;	;	PUNCT
ajis02-3199	39	52	park	park	NOUN
ajis02-3199	39	53	&	&	CCONJ
ajis02-3199	39	54	ha	ha	INTJ
ajis02-3199	39	55	,	,	PUNCT
ajis02-3199	39	56	2016	2016	NUM
ajis02-3199	39	57	;	;	PUNCT
ajis02-3199	40	1	xu	xu	PROPN
ajis02-3199	40	2	et	et	PROPN
ajis02-3199	40	3	al	al	PROPN
ajis02-3199	40	4	.	.	PROPN
ajis02-3199	40	5	,	,	PUNCT
ajis02-3199	40	6	2014	2014	NUM
ajis02-3199	40	7	;	;	PUNCT
ajis02-3199	40	8	dong	dong	PROPN
ajis02-3199	40	9	et	et	PROPN
ajis02-3199	40	10	al	al	PROPN
ajis02-3199	40	11	.	.	PROPN
ajis02-3199	40	12	,	,	PUNCT
ajis02-3199	40	13	2016	2016	NUM
ajis02-3199	40	14	)	)	PUNCT
ajis02-3199	40	15	.	.	PUNCT
ajis02-3199	41	1	past	past	ADJ
ajis02-3199	41	2	studies	study	NOUN
ajis02-3199	41	3	have	have	AUX
ajis02-3199	41	4	examined	examine	VERB
ajis02-3199	41	5	the	the	DET
ajis02-3199	41	6	impact	impact	NOUN
ajis02-3199	41	7	of	of	ADP
ajis02-3199	41	8	customer	customer	NOUN
ajis02-3199	41	9	participation	participation	NOUN
ajis02-3199	41	10	in	in	ADP
ajis02-3199	41	11	the	the	DET
ajis02-3199	41	12	service	service	NOUN
ajis02-3199	41	13	recovery	recovery	NOUN
ajis02-3199	41	14	process	process	NOUN
ajis02-3199	41	15	and	and	CCONJ
ajis02-3199	41	16	found	find	VERB
ajis02-3199	41	17	that	that	SCONJ
ajis02-3199	41	18	customer	customer	NOUN
ajis02-3199	41	19	contribution	contribution	NOUN
ajis02-3199	41	20	to	to	ADP
ajis02-3199	41	21	the	the	DET
ajis02-3199	41	22	recovery	recovery	NOUN
ajis02-3199	41	23	has	have	VERB
ajis02-3199	41	24	a	a	DET
ajis02-3199	41	25	significant	significant	ADJ
ajis02-3199	41	26	impact	impact	NOUN
ajis02-3199	41	27	on	on	ADP
ajis02-3199	41	28	the	the	DET
ajis02-3199	41	29	recovery	recovery	NOUN
ajis02-3199	41	30	outcomes	outcome	NOUN
ajis02-3199	41	31	.	.	PUNCT
ajis02-3199	42	1	it	it	PRON
ajis02-3199	42	2	was	be	AUX
ajis02-3199	42	3	found	find	VERB
ajis02-3199	42	4	that	that	SCONJ
ajis02-3199	42	5	co	co	VERB
ajis02-3199	42	6	-	-	ADJ
ajis02-3199	42	7	created	create	VERB
ajis02-3199	42	8	service	service	NOUN
ajis02-3199	42	9	recovery	recovery	NOUN
ajis02-3199	42	10	(	(	PUNCT
ajis02-3199	42	11	joint	joint	ADJ
ajis02-3199	42	12	recovery	recovery	NOUN
ajis02-3199	42	13	)	)	PUNCT
ajis02-3199	42	14	generally	generally	ADV
ajis02-3199	42	15	leads	lead	VERB
ajis02-3199	42	16	to	to	ADP
ajis02-3199	42	17	better	well	ADJ
ajis02-3199	42	18	customer	customer	NOUN
ajis02-3199	42	19	service	service	NOUN
ajis02-3199	42	20	recovery	recovery	NOUN
ajis02-3199	42	21	evaluations	evaluation	NOUN
ajis02-3199	42	22	in	in	ADP
ajis02-3199	42	23	terms	term	NOUN
ajis02-3199	42	24	of	of	ADP
ajis02-3199	42	25	recovery	recovery	NOUN
ajis02-3199	42	26	satisfaction	satisfaction	NOUN
ajis02-3199	42	27	and	and	CCONJ
ajis02-3199	42	28	repurchase	repurchase	NOUN
ajis02-3199	42	29	satisfaction	satisfaction	NOUN
ajis02-3199	42	30	(	(	PUNCT
ajis02-3199	42	31	dong	dong	NOUN
ajis02-3199	42	32	et	et	PROPN
ajis02-3199	42	33	al	al	PROPN
ajis02-3199	42	34	.	.	PROPN
ajis02-3199	42	35	,	,	PUNCT
ajis02-3199	42	36	2008	2008	NUM
ajis02-3199	42	37	;	;	PUNCT
ajis02-3199	42	38	roggeveen	roggeveen	PROPN
ajis02-3199	42	39	et	et	PROPN
ajis02-3199	42	40	al	al	PROPN
ajis02-3199	42	41	.	.	PROPN
ajis02-3199	42	42	,	,	PUNCT
ajis02-3199	42	43	2011	2011	NUM
ajis02-3199	42	44	;	;	PUNCT
ajis02-3199	42	45	xu	xu	PROPN
ajis02-3199	42	46	et	et	PROPN
ajis02-3199	42	47	al	al	PROPN
ajis02-3199	42	48	.	.	PROPN
ajis02-3199	42	49	,	,	PUNCT
ajis02-3199	42	50	2014	2014	NUM
ajis02-3199	42	51	)	)	PUNCT
ajis02-3199	42	52	.	.	PUNCT
ajis02-3199	43	1	ever	ever	ADV
ajis02-3199	43	2	since	since	SCONJ
ajis02-3199	43	3	the	the	DET
ajis02-3199	43	4	emergence	emergence	NOUN
ajis02-3199	43	5	of	of	ADP
ajis02-3199	43	6	co	co	ADJ
ajis02-3199	43	7	-	-	ADJ
ajis02-3199	43	8	created	create	VERB
ajis02-3199	43	9	service	service	NOUN
ajis02-3199	43	10	recovery	recovery	NOUN
ajis02-3199	43	11	,	,	PUNCT
ajis02-3199	43	12	most	most	ADJ
ajis02-3199	43	13	of	of	ADP
ajis02-3199	43	14	the	the	DET
ajis02-3199	43	15	studies	study	NOUN
ajis02-3199	43	16	have	have	AUX
ajis02-3199	43	17	tried	try	VERB
ajis02-3199	43	18	to	to	PART
ajis02-3199	43	19	investigate	investigate	VERB
ajis02-3199	43	20	antecedents	antecedent	NOUN
ajis02-3199	43	21	and	and	CCONJ
ajis02-3199	43	22	consequences	consequence	NOUN
ajis02-3199	43	23	of	of	ADP
ajis02-3199	43	24	customer	customer	NOUN
ajis02-3199	43	25	participation	participation	NOUN
ajis02-3199	43	26	in	in	ADP
ajis02-3199	43	27	the	the	DET
ajis02-3199	43	28	recovery	recovery	NOUN
ajis02-3199	43	29	process	process	NOUN
ajis02-3199	43	30	(	(	PUNCT
ajis02-3199	43	31	dong	dong	NOUN
ajis02-3199	43	32	et	et	PROPN
ajis02-3199	43	33	al	al	PROPN
ajis02-3199	43	34	.	.	PROPN
ajis02-3199	43	35	,	,	PUNCT
ajis02-3199	43	36	2008	2008	NUM
ajis02-3199	43	37	;	;	PUNCT
ajis02-3199	44	1	xu	xu	PROPN
ajis02-3199	44	2	et	et	PROPN
ajis02-3199	44	3	al	al	PROPN
ajis02-3199	44	4	.	.	PROPN
ajis02-3199	44	5	,	,	PUNCT
ajis02-3199	44	6	2012	2012	NUM
ajis02-3199	44	7	;	;	PUNCT
ajis02-3199	44	8	zhu	zhu	PROPN
ajis02-3199	44	9	et	et	PROPN
ajis02-3199	44	10	al	al	PROPN
ajis02-3199	44	11	.	.	PROPN
ajis02-3199	44	12	,	,	PUNCT
ajis02-3199	44	13	2013	2013	NUM
ajis02-3199	44	14	;	;	PUNCT
ajis02-3199	44	15	dong	dong	PROPN
ajis02-3199	44	16	et	et	PROPN
ajis02-3199	44	17	al	al	PROPN
ajis02-3199	44	18	.	.	PROPN
ajis02-3199	44	19	,	,	PUNCT
ajis02-3199	44	20	2016	2016	NUM
ajis02-3199	44	21	)	)	PUNCT
ajis02-3199	44	22	.	.	PUNCT
ajis02-3199	45	1	further	far	ADV
ajis02-3199	45	2	,	,	PUNCT
ajis02-3199	45	3	few	few	ADJ
ajis02-3199	45	4	studies	study	NOUN
ajis02-3199	45	5	have	have	AUX
ajis02-3199	45	6	examined	examine	VERB
ajis02-3199	45	7	the	the	DET
ajis02-3199	45	8	customer	customer	NOUN
ajis02-3199	45	9	journey	journey	NOUN
ajis02-3199	45	10	from	from	ADP
ajis02-3199	45	11	customer	customer	NOUN
ajis02-3199	45	12	participation	participation	NOUN
ajis02-3199	45	13	in	in	ADP
ajis02-3199	45	14	service	service	NOUN
ajis02-3199	45	15	delivery	delivery	NOUN
ajis02-3199	45	16	to	to	ADP
ajis02-3199	45	17	service	service	NOUN
ajis02-3199	45	18	recovery	recovery	NOUN
ajis02-3199	45	19	(	(	PUNCT
ajis02-3199	45	20	heidenreich	heidenreich	X
ajis02-3199	45	21	et	et	PROPN
ajis02-3199	45	22	al	al	PROPN
ajis02-3199	45	23	.	.	PROPN
ajis02-3199	45	24	,	,	PUNCT
ajis02-3199	45	25	2015	2015	NUM
ajis02-3199	45	26	;	;	PUNCT
ajis02-3199	45	27	suganathan	suganathan	ADV
ajis02-3199	45	28	et	et	PROPN
ajis02-3199	45	29	al	al	PROPN
ajis02-3199	45	30	.	.	PROPN
ajis02-3199	45	31	,	,	PUNCT
ajis02-3199	45	32	2017	2017	NUM
ajis02-3199	45	33	;	;	PUNCT
ajis02-3199	45	34	bagherzadeh	bagherzadeh	PROPN
ajis02-3199	45	35	et	et	PROPN
ajis02-3199	45	36	al	al	PROPN
ajis02-3199	45	37	.	.	PROPN
ajis02-3199	45	38	,	,	PUNCT
ajis02-3199	45	39	2020	2020	NUM
ajis02-3199	45	40	)	)	PUNCT
ajis02-3199	45	41	.	.	PUNCT
ajis02-3199	46	1	these	these	DET
ajis02-3199	46	2	studies	study	NOUN
ajis02-3199	46	3	provide	provide	VERB
ajis02-3199	46	4	pragmatic	pragmatic	ADJ
ajis02-3199	46	5	evidence	evidence	NOUN
ajis02-3199	46	6	that	that	SCONJ
ajis02-3199	46	7	customer	customer	NOUN
ajis02-3199	46	8	collaboration	collaboration	NOUN
ajis02-3199	46	9	in	in	ADP
ajis02-3199	46	10	the	the	DET
ajis02-3199	46	11	service	service	NOUN
ajis02-3199	46	12	recovery	recovery	NOUN
ajis02-3199	46	13	process	process	NOUN
ajis02-3199	46	14	improves	improve	VERB
ajis02-3199	46	15	the	the	DET
ajis02-3199	46	16	recovery	recovery	NOUN
ajis02-3199	46	17	evaluations	evaluation	NOUN
ajis02-3199	46	18	.	.	PUNCT
ajis02-3199	47	1	it	it	PRON
ajis02-3199	47	2	was	be	AUX
ajis02-3199	47	3	found	find	VERB
ajis02-3199	47	4	that	that	SCONJ
ajis02-3199	47	5	joint	joint	ADJ
ajis02-3199	47	6	recovery	recovery	NOUN
ajis02-3199	47	7	significantly	significantly	ADV
ajis02-3199	47	8	mitigates	mitigate	VERB
ajis02-3199	47	9	the	the	DET
ajis02-3199	47	10	effect	effect	NOUN
ajis02-3199	47	11	of	of	ADP
ajis02-3199	47	12	service	service	NOUN
ajis02-3199	47	13	failures	failure	NOUN
ajis02-3199	47	14	and	and	CCONJ
ajis02-3199	47	15	improves	improve	VERB
ajis02-3199	47	16	customer	customer	NOUN
ajis02-3199	47	17	satisfaction	satisfaction	NOUN
ajis02-3199	47	18	than	than	ADP
ajis02-3199	47	19	the	the	DET
ajis02-3199	47	20	other	other	ADJ
ajis02-3199	47	21	two	two	NUM
ajis02-3199	47	22	(	(	PUNCT
ajis02-3199	47	23	firm	firm	ADJ
ajis02-3199	47	24	,	,	PUNCT
ajis02-3199	47	25	customer	customer	NOUN
ajis02-3199	47	26	)	)	PUNCT
ajis02-3199	47	27	recovery	recovery	NOUN
ajis02-3199	47	28	types	type	NOUN
ajis02-3199	47	29	.	.	PUNCT
ajis02-3199	48	1	however	however	ADV
ajis02-3199	48	2	,	,	PUNCT
ajis02-3199	48	3	there	there	PRON
ajis02-3199	48	4	is	be	VERB
ajis02-3199	48	5	scant	scant	ADJ
ajis02-3199	48	6	research	research	NOUN
ajis02-3199	48	7	connecting	connect	VERB
ajis02-3199	48	8	the	the	DET
ajis02-3199	48	9	domain	domain	NOUN
ajis02-3199	48	10	of	of	ADP
ajis02-3199	48	11	service	service	NOUN
ajis02-3199	48	12	recovery	recovery	NOUN
ajis02-3199	48	13	with	with	ADP
ajis02-3199	48	14	cbe	cbe	PROPN
ajis02-3199	48	15	especially	especially	ADV
ajis02-3199	48	16	when	when	SCONJ
ajis02-3199	48	17	customers	customer	NOUN
ajis02-3199	48	18	collaborate	collaborate	VERB
ajis02-3199	48	19	with	with	ADP
ajis02-3199	48	20	the	the	DET
ajis02-3199	48	21	service	service	NOUN
ajis02-3199	48	22	firm	firm	NOUN
ajis02-3199	48	23	to	to	PART
ajis02-3199	48	24	co	co	VERB
ajis02-3199	48	25	-	-	VERB
ajis02-3199	48	26	create	create	VERB
ajis02-3199	48	27	the	the	DET
ajis02-3199	48	28	recovery	recovery	NOUN
ajis02-3199	48	29	solution	solution	NOUN
ajis02-3199	48	30	(	(	PUNCT
ajis02-3199	48	31	islam	islam	PROPN
ajis02-3199	48	32	et	et	PROPN
ajis02-3199	48	33	al	al	PROPN
ajis02-3199	48	34	.	.	PROPN
ajis02-3199	48	35	,	,	PUNCT
ajis02-3199	48	36	2019	2019	NUM
ajis02-3199	48	37	)	)	PUNCT
ajis02-3199	48	38	.	.	PUNCT
ajis02-3199	49	1	customer	customer	NOUN
ajis02-3199	49	2	participation	participation	NOUN
ajis02-3199	49	3	service	service	NOUN
ajis02-3199	49	4	recovery	recovery	NOUN
ajis02-3199	49	5	may	may	AUX
ajis02-3199	49	6	influence	influence	VERB
ajis02-3199	49	7	customer	customer	NOUN
ajis02-3199	49	8	engagement	engagement	NOUN
ajis02-3199	49	9	as	as	SCONJ
ajis02-3199	49	10	it	it	PRON
ajis02-3199	49	11	facilitates	facilitate	VERB
ajis02-3199	49	12	resource	resource	NOUN
ajis02-3199	49	13	integration	integration	NOUN
ajis02-3199	49	14	in	in	ADP
ajis02-3199	49	15	the	the	DET
ajis02-3199	49	16	form	form	NOUN
ajis02-3199	49	17	of	of	ADP
ajis02-3199	49	18	information	information	NOUN
ajis02-3199	49	19	sharing	sharing	NOUN
ajis02-3199	49	20	,	,	PUNCT
ajis02-3199	49	21	giving	give	VERB
ajis02-3199	49	22	efforts	effort	NOUN
ajis02-3199	49	23	in	in	ADP
ajis02-3199	49	24	the	the	DET
ajis02-3199	49	25	recovery	recovery	NOUN
ajis02-3199	49	26	process	process	NOUN
ajis02-3199	49	27	.	.	PUNCT
ajis02-3199	50	1	customer	customer	NOUN
ajis02-3199	50	2	’s	’s	PART
ajis02-3199	50	3	involvement	involvement	NOUN
ajis02-3199	50	4	in	in	ADP
ajis02-3199	50	5	the	the	DET
ajis02-3199	50	6	recovery	recovery	NOUN
ajis02-3199	50	7	might	might	AUX
ajis02-3199	50	8	influence	influence	VERB
ajis02-3199	50	9	the	the	DET
ajis02-3199	50	10	customer	customer	NOUN
ajis02-3199	50	11	-	-	PUNCT
ajis02-3199	50	12	brand	brand	NOUN
ajis02-3199	50	13	relationship	relationship	NOUN
ajis02-3199	50	14	.	.	PUNCT
ajis02-3199	51	1	pragmatic	pragmatic	ADJ
ajis02-3199	51	2	evidence	evidence	NOUN
ajis02-3199	51	3	suggests	suggest	VERB
ajis02-3199	51	4	that	that	SCONJ
ajis02-3199	51	5	customer	customer	NOUN
ajis02-3199	51	6	involvement	involvement	NOUN
ajis02-3199	51	7	is	be	AUX
ajis02-3199	51	8	a	a	DET
ajis02-3199	51	9	potential	potential	ADJ
ajis02-3199	51	10	antecedent	antecedent	NOUN
ajis02-3199	51	11	of	of	ADP
ajis02-3199	51	12	cbe	cbe	PROPN
ajis02-3199	51	13	(	(	PUNCT
ajis02-3199	51	14	france	france	PROPN
ajis02-3199	51	15	et	et	PROPN
ajis02-3199	51	16	al	al	PROPN
ajis02-3199	51	17	.	.	PROPN
ajis02-3199	51	18	,	,	PUNCT
ajis02-3199	51	19	2016	2016	NUM
ajis02-3199	51	20	)	)	PUNCT
ajis02-3199	51	21	.	.	PUNCT
ajis02-3199	52	1	thus	thus	ADV
ajis02-3199	52	2	,	,	PUNCT
ajis02-3199	52	3	the	the	DET
ajis02-3199	52	4	study	study	NOUN
ajis02-3199	52	5	studies	study	VERB
ajis02-3199	52	6	the	the	DET
ajis02-3199	52	7	relationship	relationship	NOUN
ajis02-3199	52	8	between	between	ADP
ajis02-3199	52	9	service	service	NOUN
ajis02-3199	52	10	recovery	recovery	NOUN
ajis02-3199	52	11	and	and	CCONJ
ajis02-3199	52	12	cbe	cbe	PROPN
ajis02-3199	52	13	to	to	PART
ajis02-3199	52	14	fill	fill	VERB
ajis02-3199	52	15	the	the	DET
ajis02-3199	52	16	void	void	NOUN
ajis02-3199	52	17	of	of	ADP
ajis02-3199	52	18	research	research	NOUN
ajis02-3199	52	19	in	in	ADP
ajis02-3199	52	20	studying	study	VERB
ajis02-3199	52	21	the	the	DET
ajis02-3199	52	22	nexus	nexus	NOUN
ajis02-3199	52	23	between	between	ADP
ajis02-3199	52	24	service	service	NOUN
ajis02-3199	52	25	recovery	recovery	NOUN
ajis02-3199	52	26	and	and	CCONJ
ajis02-3199	52	27	customer	customer	NOUN
ajis02-3199	52	28	-	-	PUNCT
ajis02-3199	52	29	brand	brand	NOUN
ajis02-3199	52	30	relationship	relationship	NOUN
ajis02-3199	52	31	in	in	ADP
ajis02-3199	52	32	the	the	DET
ajis02-3199	52	33	interactive	interactive	ADJ
ajis02-3199	52	34	service	service	NOUN
ajis02-3199	52	35	platforms	platform	NOUN
ajis02-3199	52	36	.	.	PUNCT
ajis02-3199	53	1	the	the	DET
ajis02-3199	53	2	above	above	ADJ
ajis02-3199	53	3	discussion	discussion	NOUN
ajis02-3199	53	4	highlights	highlight	VERB
ajis02-3199	53	5	the	the	DET
ajis02-3199	53	6	importance	importance	NOUN
ajis02-3199	53	7	of	of	ADP
ajis02-3199	53	8	investigating	investigate	VERB
ajis02-3199	53	9	the	the	DET
ajis02-3199	53	10	impact	impact	NOUN
ajis02-3199	53	11	of	of	ADP
ajis02-3199	53	12	three	three	NUM
ajis02-3199	53	13	recovery	recovery	NOUN
ajis02-3199	53	14	types	type	NOUN
ajis02-3199	53	15	will	will	AUX
ajis02-3199	53	16	give	give	VERB
ajis02-3199	53	17	more	more	ADV
ajis02-3199	53	18	meaningful	meaningful	ADJ
ajis02-3199	53	19	insights	insight	NOUN
ajis02-3199	53	20	for	for	ADP
ajis02-3199	53	21	the	the	DET
ajis02-3199	53	22	service	service	NOUN
ajis02-3199	53	23	recovery	recovery	NOUN
ajis02-3199	53	24	in	in	ADP
ajis02-3199	53	25	the	the	DET
ajis02-3199	53	26	interactive	interactive	ADJ
ajis02-3199	53	27	app	app	NOUN
ajis02-3199	53	28	service	service	NOUN
ajis02-3199	53	29	platforms	platform	NOUN
ajis02-3199	53	30	.	.	PUNCT
ajis02-3199	54	1	further	far	ADV
ajis02-3199	54	2	,	,	PUNCT
ajis02-3199	54	3	the	the	DET
ajis02-3199	54	4	study	study	NOUN
ajis02-3199	54	5	also	also	ADV
ajis02-3199	54	6	investigates	investigate	VERB
ajis02-3199	54	7	the	the	DET
ajis02-3199	54	8	impact	impact	NOUN
ajis02-3199	54	9	of	of	ADP
ajis02-3199	54	10	customer	customer	NOUN
ajis02-3199	54	11	-	-	PUNCT
ajis02-3199	54	12	brand	brand	NOUN
ajis02-3199	54	13	engagement	engagement	NOUN
ajis02-3199	54	14	on	on	ADP
ajis02-3199	54	15	e	e	NOUN
ajis02-3199	54	16	-	-	NOUN
ajis02-3199	54	17	wom	wom	NOUN
ajis02-3199	54	18	as	as	SCONJ
ajis02-3199	54	19	it	it	PRON
ajis02-3199	54	20	is	be	AUX
ajis02-3199	54	21	one	one	NUM
ajis02-3199	54	22	of	of	ADP
ajis02-3199	54	23	the	the	DET
ajis02-3199	54	24	effective	effective	ADJ
ajis02-3199	54	25	ways	way	NOUN
ajis02-3199	54	26	to	to	PART
ajis02-3199	54	27	exhibit	exhibit	VERB
ajis02-3199	54	28	customer	customer	NOUN
ajis02-3199	54	29	-	-	PUNCT
ajis02-3199	54	30	brand	brand	NOUN
ajis02-3199	54	31	engagement	engagement	NOUN
ajis02-3199	54	32	(	(	PUNCT
ajis02-3199	54	33	tu	tu	PROPN
ajis02-3199	54	34	et	et	PROPN
ajis02-3199	54	35	al	al	PROPN
ajis02-3199	54	36	.	.	PROPN
ajis02-3199	54	37	,	,	PUNCT
ajis02-3199	54	38	2018	2018	NUM
ajis02-3199	54	39	)	)	PUNCT
ajis02-3199	54	40	.	.	PUNCT
ajis02-3199	55	1	three	three	NUM
ajis02-3199	55	2	recovery	recovery	NOUN
ajis02-3199	55	3	types	type	NOUN
ajis02-3199	55	4	were	be	AUX
ajis02-3199	55	5	used	use	VERB
ajis02-3199	55	6	in	in	ADP
ajis02-3199	55	7	this	this	DET
ajis02-3199	55	8	study	study	NOUN
ajis02-3199	55	9	as	as	SCONJ
ajis02-3199	55	10	recommended	recommend	VERB
ajis02-3199	55	11	by	by	ADP
ajis02-3199	55	12	dong	dong	PROPN
ajis02-3199	55	13	et	et	PROPN
ajis02-3199	55	14	al	al	PROPN
ajis02-3199	55	15	.	.	PUNCT
ajis02-3199	56	1	(	(	PUNCT
ajis02-3199	56	2	2016	2016	NUM
ajis02-3199	56	3	)	)	PUNCT
ajis02-3199	56	4	.	.	PUNCT
ajis02-3199	57	1	recovery	recovery	NOUN
ajis02-3199	57	2	types	type	NOUN
ajis02-3199	57	3	are	be	AUX
ajis02-3199	57	4	classified	classify	VERB
ajis02-3199	57	5	into	into	ADP
ajis02-3199	57	6	three	three	NUM
ajis02-3199	57	7	(	(	PUNCT
ajis02-3199	57	8	firm	firm	ADJ
ajis02-3199	57	9	recovery	recovery	NOUN
ajis02-3199	57	10	,	,	PUNCT
ajis02-3199	57	11	joint	joint	ADJ
ajis02-3199	57	12	recovery	recovery	NOUN
ajis02-3199	57	13	,	,	PUNCT
ajis02-3199	57	14	and	and	CCONJ
ajis02-3199	57	15	customer	customer	NOUN
ajis02-3199	57	16	recovery	recovery	NOUN
ajis02-3199	57	17	)	)	PUNCT
ajis02-3199	57	18	based	base	VERB
ajis02-3199	57	19	on	on	ADP
ajis02-3199	57	20	the	the	DET
ajis02-3199	57	21	customers	customer	NOUN
ajis02-3199	57	22	’	'	PUNCT
ajis02-3199	57	23	level	level	NOUN
ajis02-3199	57	24	of	of	ADP
ajis02-3199	57	25	participation	participation	NOUN
ajis02-3199	57	26	in	in	ADP
ajis02-3199	57	27	the	the	DET
ajis02-3199	57	28	recovery	recovery	NOUN
ajis02-3199	57	29	.	.	PUNCT
ajis02-3199	58	1	firm	firm	ADJ
ajis02-3199	58	2	recovery	recovery	NOUN
ajis02-3199	58	3	refers	refer	VERB
ajis02-3199	58	4	to	to	ADP
ajis02-3199	58	5	the	the	DET
ajis02-3199	58	6	situation	situation	NOUN
ajis02-3199	58	7	where	where	SCONJ
ajis02-3199	58	8	a	a	DET
ajis02-3199	58	9	firm	firm	NOUN
ajis02-3199	58	10	itself	itself	PRON
ajis02-3199	58	11	does	do	VERB
ajis02-3199	58	12	the	the	DET
ajis02-3199	58	13	recovery	recovery	NOUN
ajis02-3199	58	14	with	with	ADP
ajis02-3199	58	15	no	no	DET
ajis02-3199	58	16	/	/	SYM
ajis02-3199	58	17	less	less	ADJ
ajis02-3199	58	18	amount	amount	NOUN
ajis02-3199	58	19	of	of	ADP
ajis02-3199	58	20	effort	effort	NOUN
ajis02-3199	58	21	from	from	ADP
ajis02-3199	58	22	the	the	DET
ajis02-3199	58	23	customer	customer	NOUN
ajis02-3199	58	24	.	.	PUNCT
ajis02-3199	59	1	joint	joint	ADJ
ajis02-3199	59	2	recovery	recovery	NOUN
ajis02-3199	59	3	refers	refer	VERB
ajis02-3199	59	4	to	to	ADP
ajis02-3199	59	5	the	the	DET
ajis02-3199	59	6	situation	situation	NOUN
ajis02-3199	59	7	where	where	SCONJ
ajis02-3199	59	8	the	the	DET
ajis02-3199	59	9	customer	customer	NOUN
ajis02-3199	59	10	and	and	CCONJ
ajis02-3199	59	11	service	service	NOUN
ajis02-3199	59	12	provider	provider	NOUN
ajis02-3199	59	13	both	both	CCONJ
ajis02-3199	59	14	contribute	contribute	VERB
ajis02-3199	59	15	to	to	ADP
ajis02-3199	59	16	the	the	DET
ajis02-3199	59	17	australasian	australasian	ADJ
ajis02-3199	59	18	journal	journal	NOUN
ajis02-3199	59	19	of	of	ADP
ajis02-3199	59	20	information	information	NOUN
ajis02-3199	59	21	systems	system	NOUN
ajis02-3199	59	22	bhimavarapu	bhimavarapu	VERB
ajis02-3199	59	23	et	et	PROPN
ajis02-3199	59	24	al	al	PROPN
ajis02-3199	59	25	.	.	PROPN
ajis02-3199	59	26	2021	2021	NUM
ajis02-3199	59	27	,	,	PUNCT
ajis02-3199	59	28	vol	vol	NOUN
ajis02-3199	59	29	25	25	NUM
ajis02-3199	59	30	,	,	PUNCT
ajis02-3199	59	31	research	research	NOUN
ajis02-3199	59	32	on	on	ADP
ajis02-3199	59	33	consumer	consumer	NOUN
ajis02-3199	59	34	evaluation	evaluation	NOUN
ajis02-3199	59	35	interactive	interactive	ADJ
ajis02-3199	59	36	app	app	NOUN
ajis02-3199	59	37	-	-	PUNCT
ajis02-3199	59	38	based	base	VERB
ajis02-3199	59	39	services	service	NOUN
ajis02-3199	59	40	:	:	PUNCT
ajis02-3199	59	41	recovery	recovery	NOUN
ajis02-3199	59	42	evaluations	evaluation	NOUN
ajis02-3199	59	43	of	of	ADP
ajis02-3199	59	44	mobile	mobile	ADJ
ajis02-3199	59	45	applications	application	NOUN
ajis02-3199	59	46	4	4	NUM
ajis02-3199	59	47	recovery	recovery	NOUN
ajis02-3199	59	48	.	.	PUNCT
ajis02-3199	60	1	customer	customer	NOUN
ajis02-3199	60	2	recovery	recovery	NOUN
ajis02-3199	60	3	refers	refer	VERB
ajis02-3199	60	4	to	to	ADP
ajis02-3199	60	5	the	the	DET
ajis02-3199	60	6	situation	situation	NOUN
ajis02-3199	60	7	where	where	SCONJ
ajis02-3199	60	8	a	a	DET
ajis02-3199	60	9	customer	customer	NOUN
ajis02-3199	60	10	himself	himself	PRON
ajis02-3199	60	11	finds	find	VERB
ajis02-3199	60	12	out	out	ADP
ajis02-3199	60	13	a	a	DET
ajis02-3199	60	14	way	way	NOUN
ajis02-3199	60	15	to	to	PART
ajis02-3199	60	16	recover	recover	VERB
ajis02-3199	60	17	from	from	ADP
ajis02-3199	60	18	the	the	DET
ajis02-3199	60	19	failure	failure	NOUN
ajis02-3199	60	20	without	without	ADP
ajis02-3199	60	21	any	any	DET
ajis02-3199	60	22	help	help	NOUN
ajis02-3199	60	23	from	from	ADP
ajis02-3199	60	24	the	the	DET
ajis02-3199	60	25	service	service	NOUN
ajis02-3199	60	26	provider	provider	NOUN
ajis02-3199	60	27	.	.	PUNCT
ajis02-3199	61	1	2.1	2.1	NUM
ajis02-3199	61	2	service	service	NOUN
ajis02-3199	61	3	recovery	recovery	NOUN
ajis02-3199	61	4	and	and	CCONJ
ajis02-3199	61	5	recovery	recovery	NOUN
ajis02-3199	61	6	satisfaction	satisfaction	NOUN
ajis02-3199	61	7	the	the	DET
ajis02-3199	61	8	theory	theory	NOUN
ajis02-3199	61	9	of	of	ADP
ajis02-3199	61	10	co	co	NOUN
ajis02-3199	61	11	-	-	NOUN
ajis02-3199	61	12	creation	creation	NOUN
ajis02-3199	61	13	proposes	propose	VERB
ajis02-3199	61	14	that	that	SCONJ
ajis02-3199	61	15	customers	customer	NOUN
ajis02-3199	61	16	create	create	VERB
ajis02-3199	61	17	value	value	NOUN
ajis02-3199	61	18	by	by	ADP
ajis02-3199	61	19	sharing	share	VERB
ajis02-3199	61	20	information	information	NOUN
ajis02-3199	61	21	,	,	PUNCT
ajis02-3199	61	22	investing	invest	VERB
ajis02-3199	61	23	their	their	PRON
ajis02-3199	61	24	resources	resource	NOUN
ajis02-3199	61	25	,	,	PUNCT
ajis02-3199	61	26	and	and	CCONJ
ajis02-3199	61	27	customizing	customize	VERB
ajis02-3199	61	28	the	the	DET
ajis02-3199	61	29	service	service	NOUN
ajis02-3199	61	30	outcomes	outcome	NOUN
ajis02-3199	61	31	(	(	PUNCT
ajis02-3199	61	32	fang	fang	X
ajis02-3199	61	33	et	et	PROPN
ajis02-3199	61	34	al	al	PROPN
ajis02-3199	61	35	.	.	PROPN
ajis02-3199	61	36	,	,	PUNCT
ajis02-3199	61	37	2008	2008	NUM
ajis02-3199	61	38	)	)	PUNCT
ajis02-3199	61	39	.	.	PUNCT
ajis02-3199	62	1	this	this	DET
ajis02-3199	62	2	theory	theory	NOUN
ajis02-3199	62	3	can	can	AUX
ajis02-3199	62	4	be	be	AUX
ajis02-3199	62	5	extended	extend	VERB
ajis02-3199	62	6	to	to	ADP
ajis02-3199	62	7	the	the	DET
ajis02-3199	62	8	domains	domain	NOUN
ajis02-3199	62	9	of	of	ADP
ajis02-3199	62	10	service	service	NOUN
ajis02-3199	62	11	recovery	recovery	NOUN
ajis02-3199	62	12	in	in	ADP
ajis02-3199	62	13	the	the	DET
ajis02-3199	62	14	form	form	NOUN
ajis02-3199	62	15	of	of	ADP
ajis02-3199	62	16	mandatory	mandatory	ADJ
ajis02-3199	62	17	or	or	CCONJ
ajis02-3199	62	18	nonmandatory	nonmandatory	ADJ
ajis02-3199	62	19	customer	customer	NOUN
ajis02-3199	62	20	participation	participation	NOUN
ajis02-3199	62	21	depending	depend	VERB
ajis02-3199	62	22	on	on	ADP
ajis02-3199	62	23	the	the	DET
ajis02-3199	62	24	service	service	NOUN
ajis02-3199	62	25	context	context	NOUN
ajis02-3199	62	26	(	(	PUNCT
ajis02-3199	62	27	dong	dong	NOUN
ajis02-3199	62	28	et	et	PROPN
ajis02-3199	62	29	al	al	PROPN
ajis02-3199	62	30	.	.	PROPN
ajis02-3199	62	31	,	,	PUNCT
ajis02-3199	62	32	2016	2016	NUM
ajis02-3199	62	33	)	)	PUNCT
ajis02-3199	62	34	.	.	PUNCT
ajis02-3199	63	1	when	when	SCONJ
ajis02-3199	63	2	a	a	DET
ajis02-3199	63	3	service	service	NOUN
ajis02-3199	63	4	failure	failure	NOUN
ajis02-3199	63	5	occurs	occur	VERB
ajis02-3199	63	6	,	,	PUNCT
ajis02-3199	63	7	customers	customer	NOUN
ajis02-3199	63	8	contribute	contribute	VERB
ajis02-3199	63	9	to	to	ADP
ajis02-3199	63	10	the	the	DET
ajis02-3199	63	11	recovery	recovery	NOUN
ajis02-3199	63	12	by	by	ADP
ajis02-3199	63	13	providing	provide	VERB
ajis02-3199	63	14	the	the	DET
ajis02-3199	63	15	required	require	VERB
ajis02-3199	63	16	information	information	NOUN
ajis02-3199	63	17	in	in	ADP
ajis02-3199	63	18	a	a	DET
ajis02-3199	63	19	remote	remote	ADJ
ajis02-3199	63	20	service	service	NOUN
ajis02-3199	63	21	setting	set	VERB
ajis02-3199	63	22	such	such	ADJ
ajis02-3199	63	23	as	as	ADP
ajis02-3199	63	24	a	a	DET
ajis02-3199	63	25	mobile	mobile	ADJ
ajis02-3199	63	26	application	application	NOUN
ajis02-3199	63	27	(	(	PUNCT
ajis02-3199	63	28	roggeveen	roggeveen	PROPN
ajis02-3199	63	29	et	et	PROPN
ajis02-3199	63	30	al	al	PROPN
ajis02-3199	63	31	.	.	PROPN
ajis02-3199	63	32	,	,	PUNCT
ajis02-3199	63	33	2011	2011	NUM
ajis02-3199	63	34	)	)	PUNCT
ajis02-3199	63	35	.	.	PUNCT
ajis02-3199	64	1	customers	customer	NOUN
ajis02-3199	64	2	participating	participate	VERB
ajis02-3199	64	3	in	in	ADP
ajis02-3199	64	4	service	service	NOUN
ajis02-3199	64	5	recovery	recovery	NOUN
ajis02-3199	64	6	attach	attach	VERB
ajis02-3199	64	7	credit	credit	NOUN
ajis02-3199	64	8	to	to	ADP
ajis02-3199	64	9	their	their	PRON
ajis02-3199	64	10	contribution	contribution	NOUN
ajis02-3199	64	11	and	and	CCONJ
ajis02-3199	64	12	report	report	VERB
ajis02-3199	64	13	better	well	ADJ
ajis02-3199	64	14	satisfaction	satisfaction	NOUN
ajis02-3199	64	15	with	with	ADP
ajis02-3199	64	16	the	the	DET
ajis02-3199	64	17	outcome	outcome	NOUN
ajis02-3199	64	18	(	(	PUNCT
ajis02-3199	64	19	dong	dong	NOUN
ajis02-3199	64	20	et	et	PROPN
ajis02-3199	64	21	al	al	PROPN
ajis02-3199	64	22	.	.	PROPN
ajis02-3199	64	23	,	,	PUNCT
ajis02-3199	64	24	2008	2008	NUM
ajis02-3199	64	25	)	)	PUNCT
ajis02-3199	64	26	.	.	PUNCT
ajis02-3199	65	1	the	the	DET
ajis02-3199	65	2	theory	theory	NOUN
ajis02-3199	65	3	of	of	ADP
ajis02-3199	65	4	co	co	NOUN
ajis02-3199	65	5	-	-	NOUN
ajis02-3199	65	6	creation	creation	NOUN
ajis02-3199	65	7	coupled	couple	VERB
ajis02-3199	65	8	with	with	ADP
ajis02-3199	65	9	resource	resource	NOUN
ajis02-3199	65	10	-	-	PUNCT
ajis02-3199	65	11	based	base	VERB
ajis02-3199	65	12	theory	theory	NOUN
ajis02-3199	65	13	suggests	suggest	VERB
ajis02-3199	65	14	that	that	SCONJ
ajis02-3199	65	15	resource	resource	NOUN
ajis02-3199	65	16	collaboration	collaboration	NOUN
ajis02-3199	65	17	enriches	enrich	VERB
ajis02-3199	65	18	the	the	DET
ajis02-3199	65	19	co	co	NOUN
ajis02-3199	65	20	-	-	NOUN
ajis02-3199	65	21	creation	creation	NOUN
ajis02-3199	65	22	experience	experience	NOUN
ajis02-3199	65	23	as	as	SCONJ
ajis02-3199	65	24	there	there	PRON
ajis02-3199	65	25	is	be	VERB
ajis02-3199	65	26	an	an	DET
ajis02-3199	65	27	adequate	adequate	ADJ
ajis02-3199	65	28	fit	fit	NOUN
ajis02-3199	65	29	of	of	ADP
ajis02-3199	65	30	mutual	mutual	ADJ
ajis02-3199	65	31	interests	interest	NOUN
ajis02-3199	65	32	of	of	ADP
ajis02-3199	65	33	both	both	CCONJ
ajis02-3199	65	34	the	the	DET
ajis02-3199	65	35	parties	party	NOUN
ajis02-3199	65	36	involved	involve	VERB
ajis02-3199	65	37	.	.	PUNCT
ajis02-3199	66	1	das	das	PROPN
ajis02-3199	66	2	and	and	CCONJ
ajis02-3199	66	3	teng	teng	PROPN
ajis02-3199	66	4	(	(	PUNCT
ajis02-3199	66	5	2000	2000	NUM
ajis02-3199	66	6	)	)	PUNCT
ajis02-3199	66	7	,	,	PUNCT
ajis02-3199	66	8	in	in	ADP
ajis02-3199	66	9	their	their	PRON
ajis02-3199	66	10	‘	'	PUNCT
ajis02-3199	66	11	resource	resource	NOUN
ajis02-3199	66	12	-	-	PUNCT
ajis02-3199	66	13	based	base	VERB
ajis02-3199	66	14	theory	theory	NOUN
ajis02-3199	66	15	’	'	PUNCT
ajis02-3199	66	16	also	also	ADV
ajis02-3199	66	17	state	state	VERB
ajis02-3199	66	18	that	that	SCONJ
ajis02-3199	66	19	the	the	DET
ajis02-3199	66	20	two	two	NUM
ajis02-3199	66	21	parties	party	NOUN
ajis02-3199	66	22	involved	involve	VERB
ajis02-3199	66	23	in	in	ADP
ajis02-3199	66	24	a	a	DET
ajis02-3199	66	25	collaborative	collaborative	ADJ
ajis02-3199	66	26	work	work	NOUN
ajis02-3199	66	27	realize	realize	VERB
ajis02-3199	66	28	greater	great	ADJ
ajis02-3199	66	29	value	value	NOUN
ajis02-3199	66	30	with	with	ADP
ajis02-3199	66	31	combined	combined	ADJ
ajis02-3199	66	32	synergies	synergy	NOUN
ajis02-3199	66	33	.	.	PUNCT
ajis02-3199	67	1	there	there	PRON
ajis02-3199	67	2	is	be	VERB
ajis02-3199	67	3	less	less	ADJ
ajis02-3199	67	4	scope	scope	NOUN
ajis02-3199	67	5	for	for	ADP
ajis02-3199	67	6	customer	customer	NOUN
ajis02-3199	67	7	-	-	PUNCT
ajis02-3199	67	8	firm	firm	NOUN
ajis02-3199	67	9	interaction	interaction	NOUN
ajis02-3199	67	10	to	to	PART
ajis02-3199	67	11	integrate	integrate	VERB
ajis02-3199	67	12	their	their	PRON
ajis02-3199	67	13	resources	resource	NOUN
ajis02-3199	67	14	in	in	ADP
ajis02-3199	67	15	firm	firm	ADJ
ajis02-3199	67	16	recovery	recovery	NOUN
ajis02-3199	67	17	and	and	CCONJ
ajis02-3199	67	18	customer	customer	NOUN
ajis02-3199	67	19	recovery	recovery	NOUN
ajis02-3199	67	20	as	as	SCONJ
ajis02-3199	67	21	firms	firm	NOUN
ajis02-3199	67	22	may	may	AUX
ajis02-3199	67	23	not	not	PART
ajis02-3199	67	24	have	have	VERB
ajis02-3199	67	25	access	access	NOUN
ajis02-3199	67	26	to	to	ADP
ajis02-3199	67	27	the	the	DET
ajis02-3199	67	28	failure	failure	NOUN
ajis02-3199	67	29	-	-	PUNCT
ajis02-3199	67	30	related	relate	VERB
ajis02-3199	67	31	information	information	NOUN
ajis02-3199	67	32	.	.	PUNCT
ajis02-3199	68	1	thus	thus	ADV
ajis02-3199	68	2	,	,	PUNCT
ajis02-3199	68	3	it	it	PRON
ajis02-3199	68	4	is	be	AUX
ajis02-3199	68	5	difficult	difficult	ADJ
ajis02-3199	68	6	for	for	SCONJ
ajis02-3199	68	7	a	a	DET
ajis02-3199	68	8	firm	firm	NOUN
ajis02-3199	68	9	to	to	PART
ajis02-3199	68	10	identify	identify	VERB
ajis02-3199	68	11	an	an	DET
ajis02-3199	68	12	ideal	ideal	ADJ
ajis02-3199	68	13	solution	solution	NOUN
ajis02-3199	68	14	for	for	ADP
ajis02-3199	68	15	failure	failure	NOUN
ajis02-3199	68	16	as	as	SCONJ
ajis02-3199	68	17	there	there	PRON
ajis02-3199	68	18	is	be	VERB
ajis02-3199	68	19	less	less	ADJ
ajis02-3199	68	20	scope	scope	NOUN
ajis02-3199	68	21	for	for	ADP
ajis02-3199	68	22	paying	pay	VERB
ajis02-3199	68	23	heed	heed	NOUN
ajis02-3199	68	24	to	to	ADP
ajis02-3199	68	25	customers	customer	NOUN
ajis02-3199	68	26	’	'	PUNCT
ajis02-3199	68	27	expectation	expectation	NOUN
ajis02-3199	68	28	of	of	ADP
ajis02-3199	68	29	the	the	DET
ajis02-3199	68	30	recovery	recovery	NOUN
ajis02-3199	68	31	solution	solution	NOUN
ajis02-3199	68	32	(	(	PUNCT
ajis02-3199	68	33	heidenreich	heidenreich	X
ajis02-3199	68	34	et	et	PROPN
ajis02-3199	68	35	al	al	PROPN
ajis02-3199	68	36	.	.	PROPN
ajis02-3199	68	37	,	,	PUNCT
ajis02-3199	68	38	2014	2014	NUM
ajis02-3199	68	39	;	;	PUNCT
ajis02-3199	68	40	dong	dong	PROPN
ajis02-3199	68	41	et	et	PROPN
ajis02-3199	68	42	al	al	PROPN
ajis02-3199	68	43	.	.	PROPN
ajis02-3199	68	44	,	,	PUNCT
ajis02-3199	68	45	2016	2016	NUM
ajis02-3199	68	46	)	)	PUNCT
ajis02-3199	68	47	.	.	PUNCT
ajis02-3199	69	1	joint	joint	ADJ
ajis02-3199	69	2	recovery	recovery	NOUN
ajis02-3199	69	3	offers	offer	VERB
ajis02-3199	69	4	more	more	ADJ
ajis02-3199	69	5	scope	scope	NOUN
ajis02-3199	69	6	to	to	PART
ajis02-3199	69	7	accommodate	accommodate	VERB
ajis02-3199	69	8	the	the	DET
ajis02-3199	69	9	customer	customer	NOUN
ajis02-3199	69	10	recovery	recovery	NOUN
ajis02-3199	69	11	expectations	expectation	NOUN
ajis02-3199	69	12	(	(	PUNCT
ajis02-3199	69	13	dong	dong	NOUN
ajis02-3199	69	14	et	et	PROPN
ajis02-3199	69	15	al	al	PROPN
ajis02-3199	69	16	.	.	PROPN
ajis02-3199	69	17	,	,	PUNCT
ajis02-3199	69	18	2016	2016	NUM
ajis02-3199	69	19	)	)	PUNCT
ajis02-3199	69	20	,	,	PUNCT
ajis02-3199	69	21	thus	thus	ADV
ajis02-3199	69	22	leading	lead	VERB
ajis02-3199	69	23	to	to	ADP
ajis02-3199	69	24	greater	great	ADJ
ajis02-3199	69	25	recovery	recovery	NOUN
ajis02-3199	69	26	satisfaction	satisfaction	NOUN
ajis02-3199	69	27	.	.	PUNCT
ajis02-3199	70	1	drawing	draw	VERB
ajis02-3199	70	2	inputs	input	NOUN
ajis02-3199	70	3	from	from	ADP
ajis02-3199	70	4	the	the	DET
ajis02-3199	70	5	above	above	ADJ
ajis02-3199	70	6	theories	theory	NOUN
ajis02-3199	70	7	it	it	PRON
ajis02-3199	70	8	can	can	AUX
ajis02-3199	70	9	be	be	AUX
ajis02-3199	70	10	inferred	infer	VERB
ajis02-3199	70	11	that	that	SCONJ
ajis02-3199	70	12	joint	joint	ADJ
ajis02-3199	70	13	recovery	recovery	NOUN
ajis02-3199	70	14	has	have	VERB
ajis02-3199	70	15	a	a	DET
ajis02-3199	70	16	positive	positive	ADJ
ajis02-3199	70	17	influence	influence	NOUN
ajis02-3199	70	18	on	on	ADP
ajis02-3199	70	19	recovery	recovery	NOUN
ajis02-3199	70	20	satisfaction	satisfaction	NOUN
ajis02-3199	70	21	when	when	SCONJ
ajis02-3199	70	22	customers	customer	NOUN
ajis02-3199	70	23	collaborate	collaborate	VERB
ajis02-3199	70	24	with	with	ADP
ajis02-3199	70	25	the	the	DET
ajis02-3199	70	26	service	service	NOUN
ajis02-3199	70	27	provider	provider	NOUN
ajis02-3199	70	28	using	use	VERB
ajis02-3199	70	29	their	their	PRON
ajis02-3199	70	30	resources	resource	NOUN
ajis02-3199	70	31	,	,	PUNCT
ajis02-3199	70	32	as	as	SCONJ
ajis02-3199	70	33	they	they	PRON
ajis02-3199	70	34	can	can	AUX
ajis02-3199	70	35	exercise	exercise	VERB
ajis02-3199	70	36	more	more	ADJ
ajis02-3199	70	37	control	control	NOUN
ajis02-3199	70	38	and	and	CCONJ
ajis02-3199	70	39	exert	exert	VERB
ajis02-3199	70	40	influence	influence	NOUN
ajis02-3199	70	41	on	on	ADP
ajis02-3199	70	42	the	the	DET
ajis02-3199	70	43	solution	solution	NOUN
ajis02-3199	70	44	to	to	ADP
ajis02-3199	70	45	the	the	DET
ajis02-3199	70	46	service	service	NOUN
ajis02-3199	70	47	failure	failure	NOUN
ajis02-3199	70	48	.	.	PUNCT
ajis02-3199	71	1	thus	thus	ADV
ajis02-3199	71	2	,	,	PUNCT
ajis02-3199	71	3	the	the	DET
ajis02-3199	71	4	below	below	ADJ
ajis02-3199	71	5	hypothesis	hypothesis	NOUN
ajis02-3199	71	6	can	can	AUX
ajis02-3199	71	7	be	be	AUX
ajis02-3199	71	8	stated	state	VERB
ajis02-3199	71	9	:	:	PUNCT
ajis02-3199	71	10	h1a	h1a	NOUN
ajis02-3199	71	11	:	:	PUNCT
ajis02-3199	71	12	in	in	ADP
ajis02-3199	71	13	case	case	NOUN
ajis02-3199	71	14	of	of	ADP
ajis02-3199	71	15	service	service	NOUN
ajis02-3199	71	16	recovery	recovery	NOUN
ajis02-3199	71	17	,	,	PUNCT
ajis02-3199	71	18	customer	customer	NOUN
ajis02-3199	71	19	recovery	recovery	NOUN
ajis02-3199	71	20	results	result	NOUN
ajis02-3199	71	21	in	in	ADP
ajis02-3199	71	22	greater	great	ADJ
ajis02-3199	71	23	recovery	recovery	NOUN
ajis02-3199	71	24	satisfaction	satisfaction	NOUN
ajis02-3199	71	25	than	than	ADP
ajis02-3199	71	26	firm	firm	ADJ
ajis02-3199	71	27	recovery	recovery	NOUN
ajis02-3199	71	28	.	.	PUNCT
ajis02-3199	72	1	h1b	h1b	PROPN
ajis02-3199	72	2	:	:	PUNCT
ajis02-3199	72	3	in	in	ADP
ajis02-3199	72	4	case	case	NOUN
ajis02-3199	72	5	of	of	ADP
ajis02-3199	72	6	service	service	NOUN
ajis02-3199	72	7	recovery	recovery	NOUN
ajis02-3199	72	8	,	,	PUNCT
ajis02-3199	72	9	joint	joint	ADJ
ajis02-3199	72	10	recovery	recovery	NOUN
ajis02-3199	72	11	results	result	NOUN
ajis02-3199	72	12	in	in	ADP
ajis02-3199	72	13	greater	great	ADJ
ajis02-3199	72	14	satisfaction	satisfaction	NOUN
ajis02-3199	72	15	than	than	ADP
ajis02-3199	72	16	customer	customer	NOUN
ajis02-3199	72	17	recovery	recovery	NOUN
ajis02-3199	72	18	.	.	PUNCT
ajis02-3199	73	1	h1c	h1c	VERB
ajis02-3199	73	2	:	:	PUNCT
ajis02-3199	73	3	(	(	PUNCT
ajis02-3199	73	4	combining	combine	VERB
ajis02-3199	73	5	h1a	h1a	NOUN
ajis02-3199	73	6	and	and	CCONJ
ajis02-3199	73	7	h1b	h1b	NOUN
ajis02-3199	73	8	)	)	PUNCT
ajis02-3199	73	9	in	in	ADP
ajis02-3199	73	10	case	case	NOUN
ajis02-3199	73	11	of	of	ADP
ajis02-3199	73	12	service	service	NOUN
ajis02-3199	73	13	recovery	recovery	NOUN
ajis02-3199	73	14	,	,	PUNCT
ajis02-3199	73	15	joint	joint	ADJ
ajis02-3199	73	16	recovery	recovery	NOUN
ajis02-3199	73	17	results	result	NOUN
ajis02-3199	73	18	in	in	ADP
ajis02-3199	73	19	greater	great	ADJ
ajis02-3199	73	20	satisfaction	satisfaction	NOUN
ajis02-3199	73	21	than	than	ADP
ajis02-3199	73	22	firm	firm	ADJ
ajis02-3199	73	23	recovery	recovery	NOUN
ajis02-3199	73	24	and	and	CCONJ
ajis02-3199	73	25	customer	customer	NOUN
ajis02-3199	73	26	recovery	recovery	NOUN
ajis02-3199	73	27	.	.	PUNCT
ajis02-3199	74	1	2.2	2.2	NUM
ajis02-3199	74	2	service	service	NOUN
ajis02-3199	74	3	recovery	recovery	NOUN
ajis02-3199	74	4	and	and	CCONJ
ajis02-3199	74	5	cbe	cbe	PROPN
ajis02-3199	74	6	previous	previous	ADJ
ajis02-3199	74	7	studies	study	NOUN
ajis02-3199	74	8	on	on	ADP
ajis02-3199	74	9	customer	customer	NOUN
ajis02-3199	74	10	-	-	PUNCT
ajis02-3199	74	11	brand	brand	NOUN
ajis02-3199	74	12	relationship	relationship	NOUN
ajis02-3199	74	13	have	have	AUX
ajis02-3199	74	14	considered	consider	VERB
ajis02-3199	74	15	cbe	cbe	PROPN
ajis02-3199	74	16	as	as	ADP
ajis02-3199	74	17	a	a	DET
ajis02-3199	74	18	psychological	psychological	ADJ
ajis02-3199	74	19	state	state	NOUN
ajis02-3199	74	20	that	that	PRON
ajis02-3199	74	21	occurs	occur	VERB
ajis02-3199	74	22	by	by	ADP
ajis02-3199	74	23	customer	customer	NOUN
ajis02-3199	74	24	interactions	interaction	NOUN
ajis02-3199	74	25	with	with	ADP
ajis02-3199	74	26	the	the	DET
ajis02-3199	74	27	brand	brand	NOUN
ajis02-3199	74	28	(	(	PUNCT
ajis02-3199	74	29	france	france	PROPN
ajis02-3199	74	30	et	et	PROPN
ajis02-3199	74	31	al	al	PROPN
ajis02-3199	74	32	.	.	PROPN
ajis02-3199	74	33	,	,	PUNCT
ajis02-3199	74	34	2016	2016	NUM
ajis02-3199	74	35	;	;	PUNCT
ajis02-3199	74	36	mohanty	mohanty	PROPN
ajis02-3199	74	37	&	&	CCONJ
ajis02-3199	74	38	dey	dey	PROPN
ajis02-3199	74	39	,	,	PUNCT
ajis02-3199	74	40	2020	2020	NUM
ajis02-3199	74	41	)	)	PUNCT
ajis02-3199	74	42	.	.	PUNCT
ajis02-3199	75	1	extant	extant	ADJ
ajis02-3199	75	2	research	research	NOUN
ajis02-3199	75	3	suggests	suggest	VERB
ajis02-3199	75	4	that	that	SCONJ
ajis02-3199	75	5	customer	customer	NOUN
ajis02-3199	75	6	participation	participation	NOUN
ajis02-3199	75	7	and	and	CCONJ
ajis02-3199	75	8	consumer	consumer	NOUN
ajis02-3199	75	9	interactions	interaction	NOUN
ajis02-3199	75	10	with	with	ADP
ajis02-3199	75	11	the	the	DET
ajis02-3199	75	12	service	service	NOUN
ajis02-3199	75	13	provider	provider	NOUN
ajis02-3199	75	14	offer	offer	VERB
ajis02-3199	75	15	mutual	mutual	ADJ
ajis02-3199	75	16	benefits	benefit	NOUN
ajis02-3199	75	17	to	to	ADP
ajis02-3199	75	18	both	both	CCONJ
ajis02-3199	75	19	the	the	DET
ajis02-3199	75	20	customer	customer	NOUN
ajis02-3199	75	21	and	and	CCONJ
ajis02-3199	75	22	service	service	NOUN
ajis02-3199	75	23	provider	provider	NOUN
ajis02-3199	75	24	(	(	PUNCT
ajis02-3199	75	25	bagozzi	bagozzi	NOUN
ajis02-3199	75	26	&	&	CCONJ
ajis02-3199	75	27	dholakia	dholakia	PROPN
ajis02-3199	75	28	,	,	PUNCT
ajis02-3199	75	29	2006	2006	NUM
ajis02-3199	75	30	)	)	PUNCT
ajis02-3199	75	31	.	.	PUNCT
ajis02-3199	76	1	it	it	PRON
ajis02-3199	76	2	is	be	AUX
ajis02-3199	76	3	also	also	ADV
ajis02-3199	76	4	suggested	suggest	VERB
ajis02-3199	76	5	that	that	SCONJ
ajis02-3199	76	6	such	such	ADJ
ajis02-3199	76	7	interactions	interaction	NOUN
ajis02-3199	76	8	will	will	AUX
ajis02-3199	76	9	make	make	VERB
ajis02-3199	76	10	the	the	DET
ajis02-3199	76	11	consumer	consumer	NOUN
ajis02-3199	76	12	more	more	ADV
ajis02-3199	76	13	enthusiastic	enthusiastic	ADJ
ajis02-3199	76	14	about	about	ADP
ajis02-3199	76	15	the	the	DET
ajis02-3199	76	16	brand	brand	NOUN
ajis02-3199	76	17	,	,	PUNCT
ajis02-3199	76	18	thereby	thereby	ADV
ajis02-3199	76	19	resulting	result	VERB
ajis02-3199	76	20	in	in	ADP
ajis02-3199	76	21	positive	positive	ADJ
ajis02-3199	76	22	engagement	engagement	NOUN
ajis02-3199	76	23	with	with	ADP
ajis02-3199	76	24	the	the	DET
ajis02-3199	76	25	service	service	NOUN
ajis02-3199	76	26	provider	provider	NOUN
ajis02-3199	76	27	/	/	SYM
ajis02-3199	76	28	brand	brand	NOUN
ajis02-3199	76	29	(	(	PUNCT
ajis02-3199	76	30	vivek	vivek	PROPN
ajis02-3199	76	31	et	et	PROPN
ajis02-3199	76	32	al	al	PROPN
ajis02-3199	76	33	.	.	PROPN
ajis02-3199	76	34	,	,	PUNCT
ajis02-3199	76	35	2012	2012	NUM
ajis02-3199	76	36	)	)	PUNCT
ajis02-3199	76	37	.	.	PUNCT
ajis02-3199	77	1	customer	customer	NOUN
ajis02-3199	77	2	participation	participation	NOUN
ajis02-3199	77	3	in	in	ADP
ajis02-3199	77	4	service	service	NOUN
ajis02-3199	77	5	recovery	recovery	NOUN
ajis02-3199	77	6	offers	offer	VERB
ajis02-3199	77	7	scope	scope	NOUN
ajis02-3199	77	8	for	for	ADP
ajis02-3199	77	9	the	the	DET
ajis02-3199	77	10	interactions	interaction	NOUN
ajis02-3199	77	11	that	that	PRON
ajis02-3199	77	12	might	might	AUX
ajis02-3199	77	13	lead	lead	VERB
ajis02-3199	77	14	to	to	ADP
ajis02-3199	77	15	increased	increase	VERB
ajis02-3199	77	16	engagement	engagement	NOUN
ajis02-3199	77	17	with	with	ADP
ajis02-3199	77	18	the	the	DET
ajis02-3199	77	19	brand	brand	NOUN
ajis02-3199	77	20	(	(	PUNCT
ajis02-3199	77	21	hazee	hazee	NOUN
ajis02-3199	77	22	et	et	PROPN
ajis02-3199	77	23	al	al	PROPN
ajis02-3199	77	24	.	.	PROPN
ajis02-3199	77	25	,	,	PUNCT
ajis02-3199	77	26	2017	2017	NUM
ajis02-3199	77	27	)	)	PUNCT
ajis02-3199	77	28	.	.	PUNCT
ajis02-3199	78	1	service	service	NOUN
ajis02-3199	78	2	recovery	recovery	NOUN
ajis02-3199	78	3	can	can	AUX
ajis02-3199	78	4	be	be	AUX
ajis02-3199	78	5	a	a	DET
ajis02-3199	78	6	relational	relational	ADJ
ajis02-3199	78	7	driver	driver	NOUN
ajis02-3199	78	8	of	of	ADP
ajis02-3199	78	9	cbe	cbe	PROPN
ajis02-3199	78	10	or	or	CCONJ
ajis02-3199	78	11	antecedent	antecedent	VERB
ajis02-3199	78	12	an	an	DET
ajis02-3199	78	13	antecedent	antecedent	NOUN
ajis02-3199	78	14	to	to	ADP
ajis02-3199	78	15	behaviors	behavior	NOUN
ajis02-3199	78	16	reflecting	reflect	VERB
ajis02-3199	78	17	cbe	cbe	PROPN
ajis02-3199	78	18	(	(	PUNCT
ajis02-3199	78	19	liu	liu	PROPN
ajis02-3199	78	20	et	et	PROPN
ajis02-3199	78	21	al	al	PROPN
ajis02-3199	78	22	.	.	PROPN
ajis02-3199	78	23	,	,	PUNCT
ajis02-3199	78	24	2021	2021	NUM
ajis02-3199	78	25	;	;	PUNCT
ajis02-3199	78	26	so	so	ADV
ajis02-3199	78	27	et	et	PROPN
ajis02-3199	78	28	al	al	PROPN
ajis02-3199	78	29	.	.	PROPN
ajis02-3199	78	30	,	,	PUNCT
ajis02-3199	78	31	2020	2020	NUM
ajis02-3199	78	32	)	)	PUNCT
ajis02-3199	78	33	.	.	PUNCT
ajis02-3199	79	1	social	social	ADJ
ajis02-3199	79	2	exchange	exchange	NOUN
ajis02-3199	79	3	theory	theory	NOUN
ajis02-3199	79	4	posits	posit	NOUN
ajis02-3199	79	5	that	that	SCONJ
ajis02-3199	79	6	customers	customer	NOUN
ajis02-3199	79	7	are	be	AUX
ajis02-3199	79	8	better	well	ADV
ajis02-3199	79	9	engaged	engage	VERB
ajis02-3199	79	10	with	with	ADP
ajis02-3199	79	11	a	a	DET
ajis02-3199	79	12	brand	brand	NOUN
ajis02-3199	79	13	when	when	SCONJ
ajis02-3199	79	14	brand	brand	NOUN
ajis02-3199	79	15	resources	resource	NOUN
ajis02-3199	79	16	are	be	AUX
ajis02-3199	79	17	integrated	integrate	VERB
ajis02-3199	79	18	with	with	ADP
ajis02-3199	79	19	customers	customer	NOUN
ajis02-3199	79	20	’	'	PUNCT
ajis02-3199	79	21	resources	resource	NOUN
ajis02-3199	79	22	during	during	ADP
ajis02-3199	79	23	the	the	DET
ajis02-3199	79	24	customer	customer	NOUN
ajis02-3199	79	25	journey	journey	NOUN
ajis02-3199	79	26	with	with	ADP
ajis02-3199	79	27	the	the	DET
ajis02-3199	79	28	australasian	australasian	ADJ
ajis02-3199	79	29	journal	journal	NOUN
ajis02-3199	79	30	of	of	ADP
ajis02-3199	79	31	information	information	NOUN
ajis02-3199	79	32	systems	system	NOUN
ajis02-3199	79	33	bhimavarapu	bhimavarapu	VERB
ajis02-3199	79	34	et	et	PROPN
ajis02-3199	79	35	al	al	PROPN
ajis02-3199	79	36	.	.	PROPN
ajis02-3199	79	37	2021	2021	NUM
ajis02-3199	79	38	,	,	PUNCT
ajis02-3199	79	39	vol	vol	NOUN
ajis02-3199	79	40	25	25	NUM
ajis02-3199	79	41	,	,	PUNCT
ajis02-3199	79	42	research	research	NOUN
ajis02-3199	79	43	on	on	ADP
ajis02-3199	79	44	consumer	consumer	NOUN
ajis02-3199	79	45	evaluation	evaluation	NOUN
ajis02-3199	79	46	interactive	interactive	ADJ
ajis02-3199	79	47	app	app	NOUN
ajis02-3199	79	48	-	-	PUNCT
ajis02-3199	79	49	based	base	VERB
ajis02-3199	79	50	services	service	NOUN
ajis02-3199	79	51	:	:	PUNCT
ajis02-3199	79	52	recovery	recovery	NOUN
ajis02-3199	79	53	evaluations	evaluation	NOUN
ajis02-3199	79	54	of	of	ADP
ajis02-3199	79	55	mobile	mobile	ADJ
ajis02-3199	79	56	applications	application	NOUN
ajis02-3199	79	57	5	5	NUM
ajis02-3199	79	58	service	service	NOUN
ajis02-3199	79	59	firm	firm	NOUN
ajis02-3199	79	60	(	(	PUNCT
ajis02-3199	79	61	guo	guo	PROPN
ajis02-3199	79	62	et	et	PROPN
ajis02-3199	79	63	al	al	PROPN
ajis02-3199	79	64	.	.	PROPN
ajis02-3199	79	65	,	,	PUNCT
ajis02-3199	79	66	2017	2017	NUM
ajis02-3199	79	67	)	)	PUNCT
ajis02-3199	79	68	.	.	PUNCT
ajis02-3199	80	1	a	a	DET
ajis02-3199	80	2	customer	customer	NOUN
ajis02-3199	80	3	’s	’s	PART
ajis02-3199	80	4	collaboration	collaboration	NOUN
ajis02-3199	80	5	to	to	ADP
ajis02-3199	80	6	the	the	DET
ajis02-3199	80	7	recovery	recovery	NOUN
ajis02-3199	80	8	process	process	NOUN
ajis02-3199	80	9	involves	involve	VERB
ajis02-3199	80	10	integration	integration	NOUN
ajis02-3199	80	11	of	of	ADP
ajis02-3199	80	12	customers	customer	NOUN
ajis02-3199	80	13	’	'	PUNCT
ajis02-3199	80	14	resources	resource	NOUN
ajis02-3199	80	15	(	(	PUNCT
ajis02-3199	80	16	time	time	NOUN
ajis02-3199	80	17	,	,	PUNCT
ajis02-3199	80	18	effort	effort	NOUN
ajis02-3199	80	19	,	,	PUNCT
ajis02-3199	80	20	knowledge	knowledge	NOUN
ajis02-3199	80	21	)	)	PUNCT
ajis02-3199	80	22	with	with	ADP
ajis02-3199	80	23	firm	firm	ADJ
ajis02-3199	80	24	resources	resource	NOUN
ajis02-3199	80	25	(	(	PUNCT
ajis02-3199	80	26	technology	technology	NOUN
ajis02-3199	80	27	,	,	PUNCT
ajis02-3199	80	28	employees	employee	NOUN
ajis02-3199	80	29	,	,	PUNCT
ajis02-3199	80	30	guidelines	guideline	NOUN
ajis02-3199	80	31	)	)	PUNCT
ajis02-3199	80	32	which	which	PRON
ajis02-3199	80	33	leads	lead	VERB
ajis02-3199	80	34	to	to	ADP
ajis02-3199	80	35	greater	great	ADJ
ajis02-3199	80	36	cbe	cbe	NOUN
ajis02-3199	80	37	.	.	PUNCT
ajis02-3199	81	1	thus	thus	ADV
ajis02-3199	81	2	,	,	PUNCT
ajis02-3199	81	3	drawing	draw	VERB
ajis02-3199	81	4	inputs	input	NOUN
ajis02-3199	81	5	from	from	ADP
ajis02-3199	81	6	social	social	ADJ
ajis02-3199	81	7	exchange	exchange	NOUN
ajis02-3199	81	8	theory	theory	NOUN
ajis02-3199	81	9	and	and	CCONJ
ajis02-3199	81	10	studies	study	NOUN
ajis02-3199	81	11	in	in	ADP
ajis02-3199	81	12	the	the	DET
ajis02-3199	81	13	domain	domain	NOUN
ajis02-3199	81	14	of	of	ADP
ajis02-3199	81	15	customer	customer	NOUN
ajis02-3199	81	16	engagement	engagement	NOUN
ajis02-3199	81	17	and	and	CCONJ
ajis02-3199	81	18	service	service	NOUN
ajis02-3199	81	19	recovery	recovery	NOUN
ajis02-3199	81	20	,	,	PUNCT
ajis02-3199	81	21	the	the	DET
ajis02-3199	81	22	following	follow	VERB
ajis02-3199	81	23	hypotheses	hypothesis	NOUN
ajis02-3199	81	24	are	be	AUX
ajis02-3199	81	25	framed	frame	VERB
ajis02-3199	81	26	.	.	PUNCT
ajis02-3199	82	1	h2a	h2a	PRON
ajis02-3199	82	2	:	:	PUNCT
ajis02-3199	82	3	in	in	ADP
ajis02-3199	82	4	case	case	NOUN
ajis02-3199	82	5	of	of	ADP
ajis02-3199	82	6	service	service	NOUN
ajis02-3199	82	7	recovery	recovery	NOUN
ajis02-3199	82	8	,	,	PUNCT
ajis02-3199	82	9	customer	customer	NOUN
ajis02-3199	82	10	recovery	recovery	NOUN
ajis02-3199	82	11	results	result	NOUN
ajis02-3199	82	12	in	in	ADP
ajis02-3199	82	13	greater	great	ADJ
ajis02-3199	82	14	cbe	cbe	NOUN
ajis02-3199	82	15	than	than	ADP
ajis02-3199	82	16	firm	firm	ADJ
ajis02-3199	82	17	recovery	recovery	NOUN
ajis02-3199	82	18	.	.	PUNCT
ajis02-3199	83	1	h2b	h2b	PROPN
ajis02-3199	83	2	:	:	PUNCT
ajis02-3199	83	3	in	in	ADP
ajis02-3199	83	4	case	case	NOUN
ajis02-3199	83	5	of	of	ADP
ajis02-3199	83	6	service	service	NOUN
ajis02-3199	83	7	recovery	recovery	NOUN
ajis02-3199	83	8	,	,	PUNCT
ajis02-3199	83	9	joint	joint	ADJ
ajis02-3199	83	10	recovery	recovery	NOUN
ajis02-3199	83	11	results	result	NOUN
ajis02-3199	83	12	in	in	ADP
ajis02-3199	83	13	greater	great	ADJ
ajis02-3199	83	14	cbe	cbe	NOUN
ajis02-3199	83	15	than	than	ADP
ajis02-3199	83	16	customer	customer	NOUN
ajis02-3199	83	17	recovery	recovery	NOUN
ajis02-3199	83	18	.	.	PUNCT
ajis02-3199	84	1	h2c	h2c	PROPN
ajis02-3199	84	2	:	:	PUNCT
ajis02-3199	84	3	(	(	PUNCT
ajis02-3199	84	4	combining	combine	VERB
ajis02-3199	84	5	h2a	h2a	NOUN
ajis02-3199	84	6	and	and	CCONJ
ajis02-3199	84	7	h2b	h2b	PROPN
ajis02-3199	84	8	)	)	PUNCT
ajis02-3199	84	9	in	in	ADP
ajis02-3199	84	10	case	case	NOUN
ajis02-3199	84	11	of	of	ADP
ajis02-3199	84	12	service	service	NOUN
ajis02-3199	84	13	recovery	recovery	NOUN
ajis02-3199	84	14	,	,	PUNCT
ajis02-3199	84	15	joint	joint	ADJ
ajis02-3199	84	16	recovery	recovery	NOUN
ajis02-3199	84	17	results	result	NOUN
ajis02-3199	84	18	in	in	ADP
ajis02-3199	84	19	greater	great	ADJ
ajis02-3199	84	20	cbe	cbe	NOUN
ajis02-3199	84	21	than	than	ADP
ajis02-3199	84	22	firm	firm	ADJ
ajis02-3199	84	23	recovery	recovery	NOUN
ajis02-3199	84	24	and	and	CCONJ
ajis02-3199	84	25	customer	customer	NOUN
ajis02-3199	84	26	recovery	recovery	NOUN
ajis02-3199	84	27	.	.	PUNCT
ajis02-3199	85	1	2.3	2.3	NUM
ajis02-3199	85	2	service	service	NOUN
ajis02-3199	85	3	recovery	recovery	NOUN
ajis02-3199	85	4	and	and	CCONJ
ajis02-3199	85	5	e	e	NOUN
ajis02-3199	85	6	-	-	NOUN
ajis02-3199	85	7	word	word	NOUN
ajis02-3199	85	8	of	of	ADP
ajis02-3199	85	9	mouth	mouth	NOUN
ajis02-3199	85	10	(	(	PUNCT
ajis02-3199	85	11	e	e	NOUN
ajis02-3199	85	12	-	-	NOUN
ajis02-3199	85	13	wom	wom	NOUN
ajis02-3199	85	14	)	)	PUNCT
ajis02-3199	85	15	in	in	ADP
ajis02-3199	85	16	the	the	DET
ajis02-3199	85	17	era	era	NOUN
ajis02-3199	85	18	of	of	ADP
ajis02-3199	85	19	digitization	digitization	NOUN
ajis02-3199	85	20	,	,	PUNCT
ajis02-3199	85	21	the	the	DET
ajis02-3199	85	22	electronic	electronic	ADJ
ajis02-3199	85	23	form	form	NOUN
ajis02-3199	85	24	of	of	ADP
ajis02-3199	85	25	word	word	NOUN
ajis02-3199	85	26	of	of	ADP
ajis02-3199	85	27	mouth	mouth	NOUN
ajis02-3199	85	28	(	(	PUNCT
ajis02-3199	85	29	e	e	NOUN
ajis02-3199	85	30	-	-	NOUN
ajis02-3199	85	31	wom	wom	NOUN
ajis02-3199	85	32	)	)	PUNCT
ajis02-3199	85	33	has	have	AUX
ajis02-3199	85	34	overtaken	overtake	VERB
ajis02-3199	85	35	the	the	DET
ajis02-3199	85	36	traditional	traditional	ADJ
ajis02-3199	85	37	form	form	NOUN
ajis02-3199	85	38	of	of	ADP
ajis02-3199	85	39	word	word	NOUN
ajis02-3199	85	40	of	of	ADP
ajis02-3199	85	41	mouth	mouth	NOUN
ajis02-3199	85	42	(	(	PUNCT
ajis02-3199	85	43	srivastava	srivastava	PROPN
ajis02-3199	85	44	&	&	CCONJ
ajis02-3199	85	45	sivaramakrishnan	sivaramakrishnan	PROPN
ajis02-3199	85	46	,	,	PUNCT
ajis02-3199	85	47	2020	2020	NUM
ajis02-3199	85	48	)	)	PUNCT
ajis02-3199	85	49	,	,	PUNCT
ajis02-3199	85	50	and	and	CCONJ
ajis02-3199	85	51	customers	customer	NOUN
ajis02-3199	85	52	are	be	AUX
ajis02-3199	85	53	no	no	ADV
ajis02-3199	85	54	longer	long	ADV
ajis02-3199	85	55	believe	believe	VERB
ajis02-3199	85	56	the	the	DET
ajis02-3199	85	57	product	product	NOUN
ajis02-3199	85	58	/	/	SYM
ajis02-3199	85	59	service	service	NOUN
ajis02-3199	85	60	-	-	PUNCT
ajis02-3199	85	61	related	relate	VERB
ajis02-3199	85	62	information	information	NOUN
ajis02-3199	85	63	provided	provide	VERB
ajis02-3199	85	64	by	by	ADP
ajis02-3199	85	65	the	the	DET
ajis02-3199	85	66	brand	brand	NOUN
ajis02-3199	85	67	.	.	PUNCT
ajis02-3199	86	1	instead	instead	ADV
ajis02-3199	86	2	,	,	PUNCT
ajis02-3199	86	3	they	they	PRON
ajis02-3199	86	4	trust	trust	VERB
ajis02-3199	86	5	the	the	DET
ajis02-3199	86	6	consumer	consumer	NOUN
ajis02-3199	86	7	-	-	PUNCT
ajis02-3199	86	8	generated	generate	VERB
ajis02-3199	86	9	review	review	NOUN
ajis02-3199	86	10	information	information	NOUN
ajis02-3199	86	11	posted	post	VERB
ajis02-3199	86	12	on	on	ADP
ajis02-3199	86	13	various	various	ADJ
ajis02-3199	86	14	websites	website	NOUN
ajis02-3199	86	15	/	/	SYM
ajis02-3199	86	16	apps	app	NOUN
ajis02-3199	86	17	(	(	PUNCT
ajis02-3199	86	18	al	al	PROPN
ajis02-3199	86	19	-	-	PUNCT
ajis02-3199	86	20	htibat	htibat	PROPN
ajis02-3199	86	21	&	&	CCONJ
ajis02-3199	86	22	garanti	garanti	PROPN
ajis02-3199	86	23	,	,	PUNCT
ajis02-3199	86	24	2019	2019	NUM
ajis02-3199	86	25	)	)	PUNCT
ajis02-3199	86	26	.	.	PUNCT
ajis02-3199	87	1	the	the	DET
ajis02-3199	87	2	term	term	NOUN
ajis02-3199	87	3	e	e	NOUN
ajis02-3199	87	4	-	-	NOUN
ajis02-3199	87	5	wom	wom	NOUN
ajis02-3199	87	6	is	be	AUX
ajis02-3199	87	7	defined	define	VERB
ajis02-3199	87	8	as	as	ADP
ajis02-3199	87	9	the	the	DET
ajis02-3199	87	10	extent	extent	NOUN
ajis02-3199	87	11	to	to	PART
ajis02-3199	87	12	which	which	PRON
ajis02-3199	87	13	an	an	DET
ajis02-3199	87	14	individual	individual	NOUN
ajis02-3199	87	15	says	say	VERB
ajis02-3199	87	16	positive	positive	ADJ
ajis02-3199	87	17	things	thing	NOUN
ajis02-3199	87	18	about	about	ADP
ajis02-3199	87	19	the	the	DET
ajis02-3199	87	20	brand	brand	NOUN
ajis02-3199	87	21	to	to	ADP
ajis02-3199	87	22	others	other	NOUN
ajis02-3199	87	23	on	on	ADP
ajis02-3199	87	24	the	the	DET
ajis02-3199	87	25	internet	internet	NOUN
ajis02-3199	87	26	(	(	PUNCT
ajis02-3199	87	27	srinivasan	srinivasan	NOUN
ajis02-3199	87	28	et	et	PROPN
ajis02-3199	87	29	al	al	PROPN
ajis02-3199	87	30	.	.	PROPN
ajis02-3199	87	31	,	,	PUNCT
ajis02-3199	87	32	2002	2002	NUM
ajis02-3199	87	33	)	)	PUNCT
ajis02-3199	87	34	.	.	PUNCT
ajis02-3199	88	1	extant	extant	ADJ
ajis02-3199	88	2	literature	literature	NOUN
ajis02-3199	88	3	has	have	AUX
ajis02-3199	88	4	widely	widely	ADV
ajis02-3199	88	5	studied	study	VERB
ajis02-3199	88	6	the	the	DET
ajis02-3199	88	7	concept	concept	NOUN
ajis02-3199	88	8	of	of	ADP
ajis02-3199	88	9	e	e	NOUN
ajis02-3199	88	10	-	-	NOUN
ajis02-3199	88	11	wom	wom	NOUN
ajis02-3199	88	12	in	in	ADP
ajis02-3199	88	13	the	the	DET
ajis02-3199	88	14	services	service	NOUN
ajis02-3199	88	15	marketing	marketing	NOUN
ajis02-3199	88	16	domain	domain	NOUN
ajis02-3199	88	17	as	as	SCONJ
ajis02-3199	88	18	customers	customer	NOUN
ajis02-3199	88	19	use	use	VERB
ajis02-3199	88	20	it	it	PRON
ajis02-3199	88	21	as	as	ADP
ajis02-3199	88	22	a	a	DET
ajis02-3199	88	23	key	key	ADJ
ajis02-3199	88	24	factor	factor	NOUN
ajis02-3199	88	25	to	to	PART
ajis02-3199	88	26	arrive	arrive	VERB
ajis02-3199	88	27	at	at	ADP
ajis02-3199	88	28	purchase	purchase	NOUN
ajis02-3199	88	29	decisions	decision	NOUN
ajis02-3199	88	30	(	(	PUNCT
ajis02-3199	88	31	haywood	haywood	PROPN
ajis02-3199	88	32	,	,	PUNCT
ajis02-3199	88	33	1989	1989	NUM
ajis02-3199	88	34	)	)	PUNCT
ajis02-3199	88	35	.	.	PUNCT
ajis02-3199	89	1	there	there	PRON
ajis02-3199	89	2	is	be	VERB
ajis02-3199	89	3	a	a	DET
ajis02-3199	89	4	greater	great	ADJ
ajis02-3199	89	5	possibility	possibility	NOUN
ajis02-3199	89	6	that	that	SCONJ
ajis02-3199	89	7	customers	customer	NOUN
ajis02-3199	89	8	engage	engage	VERB
ajis02-3199	89	9	in	in	ADP
ajis02-3199	89	10	negative	negative	ADJ
ajis02-3199	89	11	word	word	NOUN
ajis02-3199	89	12	of	of	ADP
ajis02-3199	89	13	mouth	mouth	NOUN
ajis02-3199	89	14	when	when	SCONJ
ajis02-3199	89	15	they	they	PRON
ajis02-3199	89	16	face	face	VERB
ajis02-3199	89	17	service	service	NOUN
ajis02-3199	89	18	failure	failure	NOUN
ajis02-3199	89	19	.	.	PUNCT
ajis02-3199	90	1	the	the	DET
ajis02-3199	90	2	theory	theory	NOUN
ajis02-3199	90	3	of	of	ADP
ajis02-3199	90	4	cocreation	cocreation	NOUN
ajis02-3199	90	5	posits	posit	NOUN
ajis02-3199	90	6	that	that	PRON
ajis02-3199	90	7	customers	customer	NOUN
ajis02-3199	90	8	evaluate	evaluate	VERB
ajis02-3199	90	9	their	their	PRON
ajis02-3199	90	10	efforts	effort	NOUN
ajis02-3199	90	11	more	more	ADV
ajis02-3199	90	12	positively	positively	ADV
ajis02-3199	90	13	which	which	PRON
ajis02-3199	90	14	results	result	VERB
ajis02-3199	90	15	in	in	ADP
ajis02-3199	90	16	positive	positive	ADJ
ajis02-3199	90	17	post	post	ADJ
ajis02-3199	90	18	-	-	ADJ
ajis02-3199	90	19	consumption	consumption	ADJ
ajis02-3199	90	20	behaviors	behavior	NOUN
ajis02-3199	90	21	such	such	ADJ
ajis02-3199	90	22	as	as	ADP
ajis02-3199	90	23	word	word	NOUN
ajis02-3199	90	24	of	of	ADP
ajis02-3199	90	25	mouth	mouth	NOUN
ajis02-3199	90	26	and	and	CCONJ
ajis02-3199	90	27	switching	switch	VERB
ajis02-3199	90	28	intention	intention	NOUN
ajis02-3199	90	29	(	(	PUNCT
ajis02-3199	90	30	zhu	zhu	X
ajis02-3199	90	31	et	et	PROPN
ajis02-3199	90	32	al	al	PROPN
ajis02-3199	90	33	.	.	PROPN
ajis02-3199	90	34	,	,	PUNCT
ajis02-3199	90	35	2013	2013	NUM
ajis02-3199	90	36	)	)	PUNCT
ajis02-3199	90	37	.	.	PUNCT
ajis02-3199	91	1	furthermore	furthermore	ADV
ajis02-3199	91	2	,	,	PUNCT
ajis02-3199	91	3	e	e	X
ajis02-3199	91	4	-	-	NOUN
ajis02-3199	91	5	wom	wom	NOUN
ajis02-3199	91	6	has	have	AUX
ajis02-3199	91	7	been	be	AUX
ajis02-3199	91	8	used	use	VERB
ajis02-3199	91	9	increasingly	increasingly	ADV
ajis02-3199	91	10	in	in	ADP
ajis02-3199	91	11	service	service	NOUN
ajis02-3199	91	12	recovery	recovery	NOUN
ajis02-3199	91	13	-	-	PUNCT
ajis02-3199	91	14	related	relate	VERB
ajis02-3199	91	15	studies	study	NOUN
ajis02-3199	91	16	due	due	ADP
ajis02-3199	91	17	to	to	ADP
ajis02-3199	91	18	its	its	PRON
ajis02-3199	91	19	importance	importance	NOUN
ajis02-3199	91	20	associated	associate	VERB
ajis02-3199	91	21	with	with	ADP
ajis02-3199	91	22	customers	customer	NOUN
ajis02-3199	91	23	’	'	PUNCT
ajis02-3199	91	24	post	post	ADJ
ajis02-3199	91	25	-	-	ADJ
ajis02-3199	91	26	purchase	purchase	ADJ
ajis02-3199	91	27	behavior	behavior	NOUN
ajis02-3199	91	28	(	(	PUNCT
ajis02-3199	91	29	xie	xie	PROPN
ajis02-3199	91	30	et	et	PROPN
ajis02-3199	91	31	al	al	PROPN
ajis02-3199	91	32	.	.	PROPN
ajis02-3199	91	33	,	,	PUNCT
ajis02-3199	91	34	2019	2019	NUM
ajis02-3199	91	35	)	)	PUNCT
ajis02-3199	91	36	.	.	PUNCT
ajis02-3199	92	1	service	service	NOUN
ajis02-3199	92	2	recovery	recovery	NOUN
ajis02-3199	92	3	studies	study	NOUN
ajis02-3199	92	4	have	have	AUX
ajis02-3199	92	5	examined	examine	VERB
ajis02-3199	92	6	the	the	DET
ajis02-3199	92	7	impact	impact	NOUN
ajis02-3199	92	8	of	of	ADP
ajis02-3199	92	9	different	different	ADJ
ajis02-3199	92	10	types	type	NOUN
ajis02-3199	92	11	of	of	ADP
ajis02-3199	92	12	service	service	NOUN
ajis02-3199	92	13	recovery	recovery	NOUN
ajis02-3199	92	14	satisfaction	satisfaction	NOUN
ajis02-3199	92	15	(	(	PUNCT
ajis02-3199	92	16	choi	choi	NOUN
ajis02-3199	92	17	&	&	CCONJ
ajis02-3199	92	18	choi	choi	NOUN
ajis02-3199	92	19	2014	2014	NUM
ajis02-3199	92	20	;	;	PUNCT
ajis02-3199	92	21	jung	jung	PROPN
ajis02-3199	92	22	&	&	CCONJ
ajis02-3199	92	23	seock	seock	PROPN
ajis02-3199	92	24	,	,	PUNCT
ajis02-3199	92	25	2017	2017	NUM
ajis02-3199	92	26	)	)	PUNCT
ajis02-3199	92	27	and	and	CCONJ
ajis02-3199	92	28	found	find	VERB
ajis02-3199	92	29	that	that	SCONJ
ajis02-3199	92	30	service	service	NOUN
ajis02-3199	92	31	recovery	recovery	NOUN
ajis02-3199	92	32	strategies	strategy	NOUN
ajis02-3199	92	33	improve	improve	VERB
ajis02-3199	92	34	the	the	DET
ajis02-3199	92	35	positive	positive	ADJ
ajis02-3199	92	36	word	word	NOUN
ajis02-3199	92	37	of	of	ADP
ajis02-3199	92	38	mouth	mouth	NOUN
ajis02-3199	92	39	and	and	CCONJ
ajis02-3199	92	40	mitigate	mitigate	VERB
ajis02-3199	92	41	negative	negative	ADJ
ajis02-3199	92	42	word	word	NOUN
ajis02-3199	92	43	of	of	ADP
ajis02-3199	92	44	mouth	mouth	NOUN
ajis02-3199	92	45	.	.	PUNCT
ajis02-3199	93	1	additionally	additionally	ADV
ajis02-3199	93	2	,	,	PUNCT
ajis02-3199	93	3	research	research	NOUN
ajis02-3199	93	4	studies	study	NOUN
ajis02-3199	93	5	found	find	VERB
ajis02-3199	93	6	that	that	SCONJ
ajis02-3199	93	7	co	co	NOUN
ajis02-3199	93	8	-	-	NOUN
ajis02-3199	93	9	creation	creation	NOUN
ajis02-3199	93	10	of	of	ADP
ajis02-3199	93	11	service	service	NOUN
ajis02-3199	93	12	recovery	recovery	NOUN
ajis02-3199	93	13	enhances	enhance	VERB
ajis02-3199	93	14	service	service	NOUN
ajis02-3199	93	15	performance	performance	NOUN
ajis02-3199	93	16	and	and	CCONJ
ajis02-3199	93	17	improves	improve	VERB
ajis02-3199	93	18	behavioral	behavioral	ADJ
ajis02-3199	93	19	intentions	intention	NOUN
ajis02-3199	93	20	of	of	ADP
ajis02-3199	93	21	the	the	DET
ajis02-3199	93	22	customers	customer	NOUN
ajis02-3199	93	23	as	as	SCONJ
ajis02-3199	93	24	they	they	PRON
ajis02-3199	93	25	actively	actively	ADV
ajis02-3199	93	26	contribute	contribute	VERB
ajis02-3199	93	27	to	to	ADP
ajis02-3199	93	28	the	the	DET
ajis02-3199	93	29	service	service	NOUN
ajis02-3199	93	30	(	(	PUNCT
ajis02-3199	93	31	xie	xie	PROPN
ajis02-3199	93	32	et	et	PROPN
ajis02-3199	93	33	al	al	PROPN
ajis02-3199	93	34	.	.	PROPN
ajis02-3199	93	35	,	,	PUNCT
ajis02-3199	93	36	2019	2019	NUM
ajis02-3199	93	37	)	)	PUNCT
ajis02-3199	93	38	.	.	PUNCT
ajis02-3199	94	1	co	co	NOUN
ajis02-3199	94	2	-	-	NOUN
ajis02-3199	94	3	creation	creation	NOUN
ajis02-3199	94	4	of	of	ADP
ajis02-3199	94	5	recovery	recovery	NOUN
ajis02-3199	94	6	implies	imply	VERB
ajis02-3199	94	7	that	that	SCONJ
ajis02-3199	94	8	firm	firm	ADJ
ajis02-3199	94	9	resources	resource	NOUN
ajis02-3199	94	10	and	and	CCONJ
ajis02-3199	94	11	customer	customer	NOUN
ajis02-3199	94	12	resources	resource	NOUN
ajis02-3199	94	13	are	be	AUX
ajis02-3199	94	14	used	use	VERB
ajis02-3199	94	15	to	to	PART
ajis02-3199	94	16	arrive	arrive	VERB
ajis02-3199	94	17	at	at	ADP
ajis02-3199	94	18	the	the	DET
ajis02-3199	94	19	desired	desire	VERB
ajis02-3199	94	20	resolution	resolution	NOUN
ajis02-3199	94	21	for	for	ADP
ajis02-3199	94	22	the	the	DET
ajis02-3199	94	23	customers	customer	NOUN
ajis02-3199	94	24	which	which	PRON
ajis02-3199	94	25	improves	improve	VERB
ajis02-3199	94	26	the	the	DET
ajis02-3199	94	27	post	post	ADJ
ajis02-3199	94	28	-	-	ADJ
ajis02-3199	94	29	purchase	purchase	ADJ
ajis02-3199	94	30	behaviors	behavior	NOUN
ajis02-3199	94	31	of	of	ADP
ajis02-3199	94	32	the	the	DET
ajis02-3199	94	33	customers	customer	NOUN
ajis02-3199	94	34	after	after	ADP
ajis02-3199	94	35	a	a	DET
ajis02-3199	94	36	service	service	NOUN
ajis02-3199	94	37	failure	failure	NOUN
ajis02-3199	94	38	.	.	PUNCT
ajis02-3199	95	1	although	although	SCONJ
ajis02-3199	95	2	customer	customer	NOUN
ajis02-3199	95	3	recovery	recovery	NOUN
ajis02-3199	95	4	facilitates	facilitate	VERB
ajis02-3199	95	5	greater	great	ADJ
ajis02-3199	95	6	control	control	NOUN
ajis02-3199	95	7	,	,	PUNCT
ajis02-3199	95	8	the	the	DET
ajis02-3199	95	9	onus	onus	NOUN
ajis02-3199	95	10	lies	lie	VERB
ajis02-3199	95	11	on	on	ADP
ajis02-3199	95	12	the	the	DET
ajis02-3199	95	13	customer	customer	NOUN
ajis02-3199	95	14	to	to	PART
ajis02-3199	95	15	make	make	VERB
ajis02-3199	95	16	efforts	effort	NOUN
ajis02-3199	95	17	to	to	PART
ajis02-3199	95	18	overcome	overcome	VERB
ajis02-3199	95	19	the	the	DET
ajis02-3199	95	20	service	service	NOUN
ajis02-3199	95	21	problem	problem	NOUN
ajis02-3199	95	22	.	.	PUNCT
ajis02-3199	96	1	thus	thus	ADV
ajis02-3199	96	2	,	,	PUNCT
ajis02-3199	96	3	customer	customer	NOUN
ajis02-3199	96	4	recovery	recovery	NOUN
ajis02-3199	96	5	may	may	AUX
ajis02-3199	96	6	not	not	PART
ajis02-3199	96	7	result	result	VERB
ajis02-3199	96	8	in	in	ADP
ajis02-3199	96	9	better	well	ADJ
ajis02-3199	96	10	post	post	ADJ
ajis02-3199	96	11	-	-	ADJ
ajis02-3199	96	12	purchase	purchase	ADJ
ajis02-3199	96	13	behavior	behavior	NOUN
ajis02-3199	96	14	than	than	ADP
ajis02-3199	96	15	joint	joint	ADJ
ajis02-3199	96	16	recovery	recovery	NOUN
ajis02-3199	96	17	.	.	PUNCT
ajis02-3199	97	1	thus	thus	ADV
ajis02-3199	97	2	,	,	PUNCT
ajis02-3199	97	3	the	the	DET
ajis02-3199	97	4	following	follow	VERB
ajis02-3199	97	5	hypotheses	hypothesis	NOUN
ajis02-3199	97	6	are	be	AUX
ajis02-3199	97	7	framed	frame	VERB
ajis02-3199	97	8	:	:	PUNCT
ajis02-3199	97	9	h3a	h3a	NOUN
ajis02-3199	97	10	:	:	PUNCT
ajis02-3199	97	11	in	in	ADP
ajis02-3199	97	12	case	case	NOUN
ajis02-3199	97	13	of	of	ADP
ajis02-3199	97	14	service	service	NOUN
ajis02-3199	97	15	recovery	recovery	NOUN
ajis02-3199	97	16	,	,	PUNCT
ajis02-3199	97	17	customer	customer	NOUN
ajis02-3199	97	18	recovery	recovery	NOUN
ajis02-3199	97	19	results	result	NOUN
ajis02-3199	97	20	in	in	ADP
ajis02-3199	97	21	greater	great	ADJ
ajis02-3199	97	22	e	e	NOUN
ajis02-3199	97	23	-	-	NOUN
ajis02-3199	97	24	wom	wom	NOUN
ajis02-3199	97	25	than	than	ADP
ajis02-3199	97	26	firm	firm	ADJ
ajis02-3199	97	27	recovery	recovery	NOUN
ajis02-3199	97	28	.	.	PUNCT
ajis02-3199	98	1	h3b	h3b	NOUN
ajis02-3199	98	2	:	:	PUNCT
ajis02-3199	98	3	in	in	ADP
ajis02-3199	98	4	case	case	NOUN
ajis02-3199	98	5	of	of	ADP
ajis02-3199	98	6	service	service	NOUN
ajis02-3199	98	7	recovery	recovery	NOUN
ajis02-3199	98	8	,	,	PUNCT
ajis02-3199	98	9	joint	joint	ADJ
ajis02-3199	98	10	recovery	recovery	NOUN
ajis02-3199	98	11	results	result	NOUN
ajis02-3199	98	12	in	in	ADP
ajis02-3199	98	13	greater	great	ADJ
ajis02-3199	98	14	e	e	NOUN
ajis02-3199	98	15	-	-	NOUN
ajis02-3199	98	16	wom	wom	NOUN
ajis02-3199	98	17	than	than	ADP
ajis02-3199	98	18	customer	customer	NOUN
ajis02-3199	98	19	recovery	recovery	NOUN
ajis02-3199	98	20	.	.	PUNCT
ajis02-3199	99	1	h3c	h3c	VERB
ajis02-3199	99	2	:	:	PUNCT
ajis02-3199	99	3	(	(	PUNCT
ajis02-3199	99	4	combining	combine	VERB
ajis02-3199	99	5	h3a	h3a	NOUN
ajis02-3199	99	6	and	and	CCONJ
ajis02-3199	99	7	h3b	h3b	NOUN
ajis02-3199	99	8	)	)	PUNCT
ajis02-3199	99	9	in	in	ADP
ajis02-3199	99	10	case	case	NOUN
ajis02-3199	99	11	of	of	ADP
ajis02-3199	99	12	service	service	NOUN
ajis02-3199	99	13	recovery	recovery	NOUN
ajis02-3199	99	14	,	,	PUNCT
ajis02-3199	99	15	joint	joint	ADJ
ajis02-3199	99	16	recovery	recovery	NOUN
ajis02-3199	99	17	results	result	NOUN
ajis02-3199	99	18	in	in	ADP
ajis02-3199	99	19	greater	great	ADJ
ajis02-3199	99	20	ewom	ewom	NOUN
ajis02-3199	99	21	than	than	ADP
ajis02-3199	99	22	firm	firm	ADJ
ajis02-3199	99	23	recovery	recovery	NOUN
ajis02-3199	99	24	and	and	CCONJ
ajis02-3199	99	25	customer	customer	NOUN
ajis02-3199	99	26	recovery	recovery	NOUN
ajis02-3199	99	27	.	.	PUNCT
ajis02-3199	100	1	australasian	australasian	ADJ
ajis02-3199	100	2	journal	journal	NOUN
ajis02-3199	100	3	of	of	ADP
ajis02-3199	100	4	information	information	NOUN
ajis02-3199	100	5	systems	system	NOUN
ajis02-3199	100	6	bhimavarapu	bhimavarapu	VERB
ajis02-3199	100	7	et	et	PROPN
ajis02-3199	100	8	al	al	PROPN
ajis02-3199	100	9	.	.	PROPN
ajis02-3199	100	10	2021	2021	NUM
ajis02-3199	100	11	,	,	PUNCT
ajis02-3199	100	12	vol	vol	NOUN
ajis02-3199	100	13	25	25	NUM
ajis02-3199	100	14	,	,	PUNCT
ajis02-3199	100	15	research	research	NOUN
ajis02-3199	100	16	on	on	ADP
ajis02-3199	100	17	consumer	consumer	NOUN
ajis02-3199	100	18	evaluation	evaluation	NOUN
ajis02-3199	100	19	interactive	interactive	ADJ
ajis02-3199	100	20	app	app	NOUN
ajis02-3199	100	21	-	-	PUNCT
ajis02-3199	100	22	based	base	VERB
ajis02-3199	100	23	services	service	NOUN
ajis02-3199	100	24	:	:	PUNCT
ajis02-3199	100	25	recovery	recovery	NOUN
ajis02-3199	100	26	evaluations	evaluation	NOUN
ajis02-3199	100	27	of	of	ADP
ajis02-3199	100	28	mobile	mobile	ADJ
ajis02-3199	100	29	applications	application	NOUN
ajis02-3199	100	30	6	6	NUM
ajis02-3199	100	31	2.4	2.4	NUM
ajis02-3199	100	32	cbe	cbe	PROPN
ajis02-3199	100	33	and	and	CCONJ
ajis02-3199	100	34	e	e	NOUN
ajis02-3199	100	35	-	-	NOUN
ajis02-3199	100	36	word	word	NOUN
ajis02-3199	100	37	of	of	ADP
ajis02-3199	100	38	mouth	mouth	NOUN
ajis02-3199	100	39	e	e	NOUN
ajis02-3199	100	40	-	-	NOUN
ajis02-3199	100	41	wom	wom	NOUN
ajis02-3199	100	42	forms	form	VERB
ajis02-3199	100	43	the	the	DET
ajis02-3199	100	44	consumer	consumer	NOUN
ajis02-3199	100	45	attitude	attitude	NOUN
ajis02-3199	100	46	toward	toward	ADP
ajis02-3199	100	47	a	a	DET
ajis02-3199	100	48	brand	brand	NOUN
ajis02-3199	100	49	and	and	CCONJ
ajis02-3199	100	50	influences	influence	VERB
ajis02-3199	100	51	the	the	DET
ajis02-3199	100	52	expectations	expectation	NOUN
ajis02-3199	100	53	of	of	ADP
ajis02-3199	100	54	customers	customer	NOUN
ajis02-3199	100	55	from	from	ADP
ajis02-3199	100	56	a	a	DET
ajis02-3199	100	57	brand	brand	NOUN
ajis02-3199	100	58	in	in	ADP
ajis02-3199	100	59	the	the	DET
ajis02-3199	100	60	interactive	interactive	ADJ
ajis02-3199	100	61	platforms	platform	NOUN
ajis02-3199	100	62	(	(	PUNCT
ajis02-3199	100	63	loureiro	loureiro	PROPN
ajis02-3199	100	64	et	et	PROPN
ajis02-3199	100	65	al	al	PROPN
ajis02-3199	100	66	.	.	PROPN
ajis02-3199	100	67	,	,	PUNCT
ajis02-3199	100	68	2017	2017	NUM
ajis02-3199	100	69	)	)	PUNCT
ajis02-3199	100	70	.	.	PUNCT
ajis02-3199	101	1	this	this	PRON
ajis02-3199	101	2	is	be	AUX
ajis02-3199	101	3	also	also	ADV
ajis02-3199	101	4	an	an	DET
ajis02-3199	101	5	act	act	NOUN
ajis02-3199	101	6	of	of	ADP
ajis02-3199	101	7	meeting	meeting	NOUN
ajis02-3199	101	8	and	and	CCONJ
ajis02-3199	101	9	sharing	share	VERB
ajis02-3199	101	10	opinions	opinion	NOUN
ajis02-3199	101	11	on	on	ADP
ajis02-3199	101	12	the	the	DET
ajis02-3199	101	13	internet	internet	NOUN
ajis02-3199	101	14	,	,	PUNCT
ajis02-3199	101	15	which	which	PRON
ajis02-3199	101	16	provides	provide	VERB
ajis02-3199	101	17	usability	usability	NOUN
ajis02-3199	101	18	,	,	PUNCT
ajis02-3199	101	19	accessibility	accessibility	NOUN
ajis02-3199	101	20	of	of	ADP
ajis02-3199	101	21	information	information	NOUN
ajis02-3199	101	22	that	that	PRON
ajis02-3199	101	23	was	be	AUX
ajis02-3199	101	24	unavailable	unavailable	ADJ
ajis02-3199	101	25	in	in	ADP
ajis02-3199	101	26	traditional	traditional	ADJ
ajis02-3199	101	27	offline	offline	ADJ
ajis02-3199	101	28	wom	wom	NOUN
ajis02-3199	101	29	(	(	PUNCT
ajis02-3199	101	30	seo	seo	NOUN
ajis02-3199	101	31	et	et	PROPN
ajis02-3199	101	32	al	al	PROPN
ajis02-3199	101	33	.	.	PROPN
ajis02-3199	101	34	,	,	PUNCT
ajis02-3199	101	35	2020	2020	NUM
ajis02-3199	101	36	,	,	PUNCT
ajis02-3199	101	37	p.3	p.3	NOUN
ajis02-3199	101	38	)	)	PUNCT
ajis02-3199	101	39	.	.	PUNCT
ajis02-3199	102	1	customer	customer	NOUN
ajis02-3199	102	2	participation	participation	NOUN
ajis02-3199	102	3	in	in	ADP
ajis02-3199	102	4	service	service	NOUN
ajis02-3199	102	5	creation	creation	NOUN
ajis02-3199	102	6	and	and	CCONJ
ajis02-3199	102	7	information	information	NOUN
ajis02-3199	102	8	sharing	sharing	NOUN
ajis02-3199	102	9	will	will	AUX
ajis02-3199	102	10	lead	lead	VERB
ajis02-3199	102	11	to	to	ADP
ajis02-3199	102	12	increased	increase	VERB
ajis02-3199	102	13	positive	positive	ADJ
ajis02-3199	102	14	wordof	wordof	NOUN
ajis02-3199	102	15	-	-	PUNCT
ajis02-3199	102	16	mouth	mouth	NOUN
ajis02-3199	102	17	intentions	intention	NOUN
ajis02-3199	102	18	among	among	ADP
ajis02-3199	102	19	the	the	DET
ajis02-3199	102	20	customers	customer	NOUN
ajis02-3199	102	21	(	(	PUNCT
ajis02-3199	102	22	dessart	dessart	NOUN
ajis02-3199	102	23	et	et	PROPN
ajis02-3199	102	24	al	al	PROPN
ajis02-3199	102	25	.	.	PROPN
ajis02-3199	102	26	,	,	PUNCT
ajis02-3199	102	27	2015	2015	NUM
ajis02-3199	102	28	)	)	PUNCT
ajis02-3199	102	29	,	,	PUNCT
ajis02-3199	102	30	with	with	ADP
ajis02-3199	102	31	the	the	DET
ajis02-3199	102	32	improved	improved	ADJ
ajis02-3199	102	33	engagement	engagement	NOUN
ajis02-3199	102	34	with	with	ADP
ajis02-3199	102	35	the	the	DET
ajis02-3199	102	36	brand	brand	NOUN
ajis02-3199	102	37	during	during	ADP
ajis02-3199	102	38	meaningful	meaningful	ADJ
ajis02-3199	102	39	interactions	interaction	NOUN
ajis02-3199	102	40	in	in	ADP
ajis02-3199	102	41	online	online	ADJ
ajis02-3199	102	42	platforms	platform	NOUN
ajis02-3199	102	43	(	(	PUNCT
ajis02-3199	102	44	srivastava	srivastava	PROPN
ajis02-3199	102	45	&	&	CCONJ
ajis02-3199	102	46	sharma	sharma	PROPN
ajis02-3199	102	47	,	,	PUNCT
ajis02-3199	102	48	2017	2017	NUM
ajis02-3199	102	49	)	)	PUNCT
ajis02-3199	102	50	.	.	PUNCT
ajis02-3199	103	1	studies	study	NOUN
ajis02-3199	103	2	on	on	ADP
ajis02-3199	103	3	customer	customer	NOUN
ajis02-3199	103	4	engagement	engagement	NOUN
ajis02-3199	103	5	have	have	AUX
ajis02-3199	103	6	emphasized	emphasize	VERB
ajis02-3199	103	7	the	the	DET
ajis02-3199	103	8	creation	creation	NOUN
ajis02-3199	103	9	of	of	ADP
ajis02-3199	103	10	cbe	cbe	PROPN
ajis02-3199	103	11	,	,	PUNCT
ajis02-3199	103	12	which	which	PRON
ajis02-3199	103	13	occurs	occur	VERB
ajis02-3199	103	14	by	by	ADP
ajis02-3199	103	15	interactive	interactive	ADJ
ajis02-3199	103	16	customer	customer	NOUN
ajis02-3199	103	17	experiences	experience	NOUN
ajis02-3199	103	18	with	with	ADP
ajis02-3199	103	19	the	the	DET
ajis02-3199	103	20	brand	brand	NOUN
ajis02-3199	103	21	and	and	CCONJ
ajis02-3199	103	22	in	in	ADP
ajis02-3199	103	23	turn	turn	NOUN
ajis02-3199	103	24	influences	influence	VERB
ajis02-3199	103	25	the	the	DET
ajis02-3199	103	26	consumer	consumer	NOUN
ajis02-3199	103	27	attitude	attitude	NOUN
ajis02-3199	103	28	and	and	CCONJ
ajis02-3199	103	29	behaviors	behavior	NOUN
ajis02-3199	103	30	(	(	PUNCT
ajis02-3199	103	31	mollen	mollen	PROPN
ajis02-3199	103	32	&	&	CCONJ
ajis02-3199	103	33	wilson	wilson	PROPN
ajis02-3199	103	34	,	,	PUNCT
ajis02-3199	103	35	2010	2010	NUM
ajis02-3199	103	36	;	;	PUNCT
ajis02-3199	104	1	dessart	dessart	NOUN
ajis02-3199	104	2	et	et	PROPN
ajis02-3199	104	3	al	al	PROPN
ajis02-3199	104	4	.	.	PROPN
ajis02-3199	104	5	,	,	PUNCT
ajis02-3199	104	6	2015	2015	NUM
ajis02-3199	104	7	)	)	PUNCT
ajis02-3199	104	8	.	.	PUNCT
ajis02-3199	105	1	recent	recent	ADJ
ajis02-3199	105	2	studies	study	NOUN
ajis02-3199	105	3	on	on	ADP
ajis02-3199	105	4	cbe	cbe	PROPN
ajis02-3199	105	5	have	have	AUX
ajis02-3199	105	6	explored	explore	VERB
ajis02-3199	105	7	the	the	DET
ajis02-3199	105	8	role	role	NOUN
ajis02-3199	105	9	of	of	ADP
ajis02-3199	105	10	cbe	cbe	PROPN
ajis02-3199	105	11	in	in	ADP
ajis02-3199	105	12	enhancing	enhance	VERB
ajis02-3199	105	13	word	word	NOUN
ajis02-3199	105	14	-	-	PUNCT
ajis02-3199	105	15	of	of	ADP
ajis02-3199	105	16	-	-	PUNCT
ajis02-3199	105	17	mouth	mouth	NOUN
ajis02-3199	105	18	intention	intention	NOUN
ajis02-3199	105	19	(	(	PUNCT
ajis02-3199	105	20	mohanty	mohanty	PROPN
ajis02-3199	105	21	&	&	CCONJ
ajis02-3199	105	22	dey	dey	PROPN
ajis02-3199	105	23	,	,	PUNCT
ajis02-3199	105	24	2020	2020	NUM
ajis02-3199	105	25	;	;	PUNCT
ajis02-3199	105	26	acharya	acharya	PROPN
ajis02-3199	105	27	,	,	PUNCT
ajis02-3199	105	28	2020	2020	NUM
ajis02-3199	105	29	)	)	PUNCT
ajis02-3199	105	30	.	.	PUNCT
ajis02-3199	106	1	it	it	PRON
ajis02-3199	106	2	has	have	AUX
ajis02-3199	106	3	been	be	AUX
ajis02-3199	106	4	argued	argue	VERB
ajis02-3199	106	5	that	that	SCONJ
ajis02-3199	106	6	customer	customer	NOUN
ajis02-3199	106	7	’s	’s	PART
ajis02-3199	106	8	affective	affective	ADJ
ajis02-3199	106	9	engagement	engagement	NOUN
ajis02-3199	106	10	drives	drive	VERB
ajis02-3199	106	11	emotional	emotional	ADJ
ajis02-3199	106	12	attachment	attachment	NOUN
ajis02-3199	106	13	with	with	ADP
ajis02-3199	106	14	the	the	DET
ajis02-3199	106	15	brand	brand	NOUN
ajis02-3199	106	16	,	,	PUNCT
ajis02-3199	106	17	and	and	CCONJ
ajis02-3199	106	18	it	it	PRON
ajis02-3199	106	19	has	have	VERB
ajis02-3199	106	20	a	a	DET
ajis02-3199	106	21	higher	high	ADJ
ajis02-3199	106	22	probability	probability	NOUN
ajis02-3199	106	23	of	of	ADP
ajis02-3199	106	24	resulting	result	VERB
ajis02-3199	106	25	in	in	ADP
ajis02-3199	106	26	positive	positive	ADJ
ajis02-3199	106	27	word	word	NOUN
ajis02-3199	106	28	-	-	PUNCT
ajis02-3199	106	29	of	of	ADP
ajis02-3199	106	30	-	-	PUNCT
ajis02-3199	106	31	mouth	mouth	NOUN
ajis02-3199	106	32	in	in	ADP
ajis02-3199	106	33	online	online	ADJ
ajis02-3199	106	34	platforms	platform	NOUN
ajis02-3199	106	35	(	(	PUNCT
ajis02-3199	106	36	jung	jung	PROPN
ajis02-3199	106	37	&	&	CCONJ
ajis02-3199	106	38	seock	seock	PROPN
ajis02-3199	106	39	,	,	PUNCT
ajis02-3199	106	40	2017	2017	NUM
ajis02-3199	106	41	)	)	PUNCT
ajis02-3199	106	42	.	.	PUNCT
ajis02-3199	107	1	it	it	PRON
ajis02-3199	107	2	was	be	AUX
ajis02-3199	107	3	found	find	VERB
ajis02-3199	107	4	that	that	SCONJ
ajis02-3199	107	5	customers	customer	NOUN
ajis02-3199	107	6	with	with	ADP
ajis02-3199	107	7	high	high	ADJ
ajis02-3199	107	8	emotional	emotional	ADJ
ajis02-3199	107	9	attachment	attachment	NOUN
ajis02-3199	107	10	with	with	ADP
ajis02-3199	107	11	the	the	DET
ajis02-3199	107	12	brand	brand	NOUN
ajis02-3199	107	13	display	display	NOUN
ajis02-3199	107	14	high	high	ADJ
ajis02-3199	107	15	level	level	NOUN
ajis02-3199	107	16	of	of	ADP
ajis02-3199	107	17	wom	wom	NOUN
ajis02-3199	107	18	than	than	ADP
ajis02-3199	107	19	those	those	PRON
ajis02-3199	107	20	of	of	ADP
ajis02-3199	107	21	less	less	ADV
ajis02-3199	107	22	engaged	engaged	ADJ
ajis02-3199	107	23	customers	customer	NOUN
ajis02-3199	107	24	(	(	PUNCT
ajis02-3199	107	25	hudson	hudson	PROPN
ajis02-3199	107	26	et	et	PROPN
ajis02-3199	107	27	al	al	PROPN
ajis02-3199	107	28	.	.	PROPN
ajis02-3199	107	29	,	,	PUNCT
ajis02-3199	107	30	2015	2015	NUM
ajis02-3199	107	31	)	)	PUNCT
ajis02-3199	107	32	.	.	PUNCT
ajis02-3199	108	1	thus	thus	ADV
ajis02-3199	108	2	,	,	PUNCT
ajis02-3199	108	3	the	the	DET
ajis02-3199	108	4	following	follow	VERB
ajis02-3199	108	5	hypothesis	hypothesis	NOUN
ajis02-3199	108	6	can	can	AUX
ajis02-3199	108	7	be	be	AUX
ajis02-3199	108	8	framed	frame	VERB
ajis02-3199	108	9	to	to	PART
ajis02-3199	108	10	examine	examine	VERB
ajis02-3199	108	11	the	the	DET
ajis02-3199	108	12	impact	impact	NOUN
ajis02-3199	108	13	of	of	ADP
ajis02-3199	108	14	cbe	cbe	PROPN
ajis02-3199	108	15	on	on	ADP
ajis02-3199	108	16	e	e	NOUN
ajis02-3199	108	17	-	-	NOUN
ajis02-3199	108	18	wom	wom	NOUN
ajis02-3199	108	19	:	:	PUNCT
ajis02-3199	108	20	h4	h4	PROPN
ajis02-3199	108	21	:	:	PUNCT
ajis02-3199	108	22	cbe	cbe	PROPN
ajis02-3199	108	23	has	have	VERB
ajis02-3199	108	24	a	a	DET
ajis02-3199	108	25	positive	positive	ADJ
ajis02-3199	108	26	impact	impact	NOUN
ajis02-3199	108	27	on	on	ADP
ajis02-3199	108	28	e	e	NOUN
ajis02-3199	108	29	-	-	NOUN
ajis02-3199	108	30	wom	wom	NOUN
ajis02-3199	108	31	.	.	PUNCT
ajis02-3199	109	1	2.5	2.5	NUM
ajis02-3199	109	2	cbe	cbe	PROPN
ajis02-3199	109	3	,	,	PUNCT
ajis02-3199	109	4	recovery	recovery	NOUN
ajis02-3199	109	5	satisfaction	satisfaction	NOUN
ajis02-3199	109	6	and	and	CCONJ
ajis02-3199	109	7	e	e	NOUN
ajis02-3199	109	8	-	-	NOUN
ajis02-3199	109	9	wom	wom	ADJ
ajis02-3199	109	10	extant	extant	ADJ
ajis02-3199	109	11	literature	literature	NOUN
ajis02-3199	109	12	has	have	AUX
ajis02-3199	109	13	studied	study	VERB
ajis02-3199	109	14	customer	customer	NOUN
ajis02-3199	109	15	satisfaction	satisfaction	NOUN
ajis02-3199	109	16	as	as	ADP
ajis02-3199	109	17	a	a	DET
ajis02-3199	109	18	consequence	consequence	NOUN
ajis02-3199	109	19	of	of	ADP
ajis02-3199	109	20	cbe	cbe	PROPN
ajis02-3199	109	21	.	.	PROPN
ajis02-3199	110	1	past	past	PROPN
ajis02-3199	110	2	research	research	NOUN
ajis02-3199	110	3	studies	study	NOUN
ajis02-3199	110	4	generally	generally	ADV
ajis02-3199	110	5	suggest	suggest	VERB
ajis02-3199	110	6	that	that	SCONJ
ajis02-3199	110	7	customer	customer	NOUN
ajis02-3199	110	8	satisfaction	satisfaction	NOUN
ajis02-3199	110	9	consists	consist	VERB
ajis02-3199	110	10	of	of	ADP
ajis02-3199	110	11	an	an	DET
ajis02-3199	110	12	overall	overall	ADJ
ajis02-3199	110	13	evaluation	evaluation	NOUN
ajis02-3199	110	14	of	of	ADP
ajis02-3199	110	15	the	the	DET
ajis02-3199	110	16	consumer	consumer	NOUN
ajis02-3199	110	17	-	-	PUNCT
ajis02-3199	110	18	brand	brand	NOUN
ajis02-3199	110	19	interactions	interaction	NOUN
ajis02-3199	110	20	following	follow	VERB
ajis02-3199	110	21	purchase	purchase	NOUN
ajis02-3199	110	22	or	or	CCONJ
ajis02-3199	110	23	consumption	consumption	NOUN
ajis02-3199	110	24	of	of	ADP
ajis02-3199	110	25	a	a	DET
ajis02-3199	110	26	product	product	NOUN
ajis02-3199	110	27	or	or	CCONJ
ajis02-3199	110	28	a	a	DET
ajis02-3199	110	29	service	service	NOUN
ajis02-3199	110	30	(	(	PUNCT
ajis02-3199	110	31	hollebeek	hollebeek	NOUN
ajis02-3199	110	32	et	et	PROPN
ajis02-3199	110	33	al	al	PROPN
ajis02-3199	110	34	.	.	PROPN
ajis02-3199	110	35	,	,	PUNCT
ajis02-3199	110	36	2014	2014	NUM
ajis02-3199	110	37	)	)	PUNCT
ajis02-3199	110	38	.	.	PUNCT
ajis02-3199	111	1	before	before	ADP
ajis02-3199	111	2	the	the	DET
ajis02-3199	111	3	development	development	NOUN
ajis02-3199	111	4	of	of	ADP
ajis02-3199	111	5	cbe	cbe	PROPN
ajis02-3199	111	6	literature	literature	PROPN
ajis02-3199	111	7	in	in	ADP
ajis02-3199	111	8	marketing	marketing	PROPN
ajis02-3199	111	9	,	,	PUNCT
ajis02-3199	111	10	the	the	DET
ajis02-3199	111	11	term	term	NOUN
ajis02-3199	111	12	employee	employee	NOUN
ajis02-3199	111	13	engagement	engagement	NOUN
ajis02-3199	111	14	received	receive	VERB
ajis02-3199	111	15	considerable	considerable	ADJ
ajis02-3199	111	16	attention	attention	NOUN
ajis02-3199	111	17	from	from	ADP
ajis02-3199	111	18	the	the	DET
ajis02-3199	111	19	organization	organization	NOUN
ajis02-3199	111	20	behavior	behavior	NOUN
ajis02-3199	111	21	(	(	PUNCT
ajis02-3199	111	22	ob	ob	NOUN
ajis02-3199	111	23	)	)	PUNCT
ajis02-3199	111	24	researchers	researcher	NOUN
ajis02-3199	111	25	(	(	PUNCT
ajis02-3199	111	26	robinson	robinson	PROPN
ajis02-3199	111	27	et	et	PROPN
ajis02-3199	111	28	al	al	PROPN
ajis02-3199	111	29	.	.	PROPN
ajis02-3199	111	30	,	,	PUNCT
ajis02-3199	111	31	2004	2004	NUM
ajis02-3199	111	32	;	;	PUNCT
ajis02-3199	111	33	saks	sak	NOUN
ajis02-3199	111	34	,	,	PUNCT
ajis02-3199	111	35	2006	2006	NUM
ajis02-3199	111	36	)	)	PUNCT
ajis02-3199	111	37	.	.	PUNCT
ajis02-3199	112	1	empirical	empirical	ADJ
ajis02-3199	112	2	investigation	investigation	NOUN
ajis02-3199	112	3	indicated	indicate	VERB
ajis02-3199	112	4	a	a	DET
ajis02-3199	112	5	positive	positive	ADJ
ajis02-3199	112	6	relationship	relationship	NOUN
ajis02-3199	112	7	between	between	ADP
ajis02-3199	112	8	employee	employee	NOUN
ajis02-3199	112	9	engagement	engagement	NOUN
ajis02-3199	112	10	and	and	CCONJ
ajis02-3199	112	11	employee	employee	NOUN
ajis02-3199	112	12	job	job	NOUN
ajis02-3199	112	13	satisfaction	satisfaction	NOUN
ajis02-3199	112	14	(	(	PUNCT
ajis02-3199	112	15	saks	sak	NOUN
ajis02-3199	112	16	,	,	PUNCT
ajis02-3199	112	17	2006	2006	NUM
ajis02-3199	112	18	)	)	PUNCT
ajis02-3199	112	19	.	.	PUNCT
ajis02-3199	113	1	analogously	analogously	ADV
ajis02-3199	113	2	,	,	PUNCT
ajis02-3199	113	3	the	the	DET
ajis02-3199	113	4	nature	nature	NOUN
ajis02-3199	113	5	of	of	ADP
ajis02-3199	113	6	such	such	DET
ajis02-3199	113	7	a	a	DET
ajis02-3199	113	8	relationship	relationship	NOUN
ajis02-3199	113	9	may	may	AUX
ajis02-3199	113	10	also	also	ADV
ajis02-3199	113	11	extend	extend	VERB
ajis02-3199	113	12	to	to	ADP
ajis02-3199	113	13	the	the	DET
ajis02-3199	113	14	marketing	marketing	NOUN
ajis02-3199	113	15	domain	domain	NOUN
ajis02-3199	113	16	for	for	ADP
ajis02-3199	113	17	understanding	understand	VERB
ajis02-3199	113	18	the	the	DET
ajis02-3199	113	19	relationship	relationship	NOUN
ajis02-3199	113	20	between	between	ADP
ajis02-3199	113	21	cbe	cbe	PROPN
ajis02-3199	113	22	and	and	CCONJ
ajis02-3199	113	23	customer	customer	NOUN
ajis02-3199	113	24	satisfaction	satisfaction	NOUN
ajis02-3199	113	25	(	(	PUNCT
ajis02-3199	113	26	hollebeek	hollebeek	NOUN
ajis02-3199	113	27	,	,	PUNCT
ajis02-3199	113	28	2011	2011	NUM
ajis02-3199	113	29	)	)	PUNCT
ajis02-3199	113	30	.	.	PUNCT
ajis02-3199	114	1	it	it	PRON
ajis02-3199	114	2	is	be	AUX
ajis02-3199	114	3	argued	argue	VERB
ajis02-3199	114	4	that	that	SCONJ
ajis02-3199	114	5	customer	customer	NOUN
ajis02-3199	114	6	emotional	emotional	ADJ
ajis02-3199	114	7	attachment	attachment	NOUN
ajis02-3199	114	8	with	with	ADP
ajis02-3199	114	9	the	the	DET
ajis02-3199	114	10	brand	brand	NOUN
ajis02-3199	114	11	has	have	VERB
ajis02-3199	114	12	positive	positive	ADJ
ajis02-3199	114	13	impacts	impact	NOUN
ajis02-3199	114	14	on	on	ADP
ajis02-3199	114	15	e	e	NOUN
ajis02-3199	114	16	-	-	NOUN
ajis02-3199	114	17	wom	wom	NOUN
ajis02-3199	114	18	and	and	CCONJ
ajis02-3199	114	19	the	the	DET
ajis02-3199	114	20	brand	brand	NOUN
ajis02-3199	114	21	relationship	relationship	NOUN
ajis02-3199	114	22	quality	quality	NOUN
ajis02-3199	114	23	constructs	construct	NOUN
ajis02-3199	114	24	such	such	ADJ
ajis02-3199	114	25	as	as	ADP
ajis02-3199	114	26	trust	trust	NOUN
ajis02-3199	114	27	,	,	PUNCT
ajis02-3199	114	28	commitment	commitment	NOUN
ajis02-3199	114	29	&	&	CCONJ
ajis02-3199	114	30	satisfaction	satisfaction	PROPN
ajis02-3199	114	31	(	(	PUNCT
ajis02-3199	114	32	hollebeek	hollebeek	NOUN
ajis02-3199	114	33	,	,	PUNCT
ajis02-3199	114	34	2011	2011	NUM
ajis02-3199	114	35	;	;	PUNCT
ajis02-3199	114	36	hudson	hudson	PROPN
ajis02-3199	114	37	et	et	PROPN
ajis02-3199	114	38	al	al	PROPN
ajis02-3199	114	39	.	.	PROPN
ajis02-3199	114	40	,	,	PUNCT
ajis02-3199	114	41	2015	2015	NUM
ajis02-3199	114	42	)	)	PUNCT
ajis02-3199	114	43	.	.	PUNCT
ajis02-3199	115	1	empirical	empirical	ADJ
ajis02-3199	115	2	investigations	investigation	NOUN
ajis02-3199	115	3	have	have	AUX
ajis02-3199	115	4	also	also	ADV
ajis02-3199	115	5	found	find	VERB
ajis02-3199	115	6	a	a	DET
ajis02-3199	115	7	significant	significant	ADJ
ajis02-3199	115	8	positive	positive	ADJ
ajis02-3199	115	9	impact	impact	NOUN
ajis02-3199	115	10	of	of	ADP
ajis02-3199	115	11	customer	customer	NOUN
ajis02-3199	115	12	engagement	engagement	NOUN
ajis02-3199	115	13	on	on	ADP
ajis02-3199	115	14	the	the	DET
ajis02-3199	115	15	relationship	relationship	NOUN
ajis02-3199	115	16	quality	quality	NOUN
ajis02-3199	115	17	(	(	PUNCT
ajis02-3199	115	18	consists	consist	VERB
ajis02-3199	115	19	of	of	ADP
ajis02-3199	115	20	;	;	PUNCT
ajis02-3199	115	21	trust	trust	NOUN
ajis02-3199	115	22	and	and	CCONJ
ajis02-3199	115	23	customer	customer	NOUN
ajis02-3199	115	24	satisfaction	satisfaction	NOUN
ajis02-3199	115	25	)	)	PUNCT
ajis02-3199	116	1	(	(	PUNCT
ajis02-3199	116	2	so	so	ADV
ajis02-3199	116	3	et	et	PROPN
ajis02-3199	116	4	al	al	PROPN
ajis02-3199	116	5	.	.	PROPN
ajis02-3199	116	6	,	,	PUNCT
ajis02-3199	116	7	2014	2014	NUM
ajis02-3199	116	8	)	)	PUNCT
ajis02-3199	116	9	.	.	PUNCT
ajis02-3199	117	1	in	in	ADP
ajis02-3199	117	2	addition	addition	NOUN
ajis02-3199	117	3	,	,	PUNCT
ajis02-3199	117	4	researchers	researcher	NOUN
ajis02-3199	117	5	have	have	AUX
ajis02-3199	117	6	also	also	ADV
ajis02-3199	117	7	suggested	suggest	VERB
ajis02-3199	117	8	that	that	SCONJ
ajis02-3199	117	9	customer	customer	NOUN
ajis02-3199	117	10	engagement	engagement	NOUN
ajis02-3199	117	11	with	with	ADP
ajis02-3199	117	12	the	the	DET
ajis02-3199	117	13	brand	brand	NOUN
ajis02-3199	117	14	enhances	enhance	VERB
ajis02-3199	117	15	customer	customer	NOUN
ajis02-3199	117	16	satisfaction	satisfaction	NOUN
ajis02-3199	117	17	and	and	CCONJ
ajis02-3199	117	18	therefore	therefore	ADV
ajis02-3199	117	19	,	,	PUNCT
ajis02-3199	117	20	customer	customer	NOUN
ajis02-3199	117	21	satisfaction	satisfaction	NOUN
ajis02-3199	117	22	could	could	AUX
ajis02-3199	117	23	be	be	AUX
ajis02-3199	117	24	a	a	DET
ajis02-3199	117	25	potential	potential	ADJ
ajis02-3199	117	26	consequence	consequence	NOUN
ajis02-3199	117	27	of	of	ADP
ajis02-3199	117	28	cbe	cbe	PROPN
ajis02-3199	117	29	(	(	PUNCT
ajis02-3199	117	30	hollebeek	hollebeek	PROPN
ajis02-3199	117	31	,	,	PUNCT
ajis02-3199	117	32	2011	2011	NUM
ajis02-3199	117	33	)	)	PUNCT
ajis02-3199	117	34	.	.	PUNCT
ajis02-3199	118	1	empirical	empirical	ADJ
ajis02-3199	118	2	findings	finding	NOUN
ajis02-3199	118	3	suggest	suggest	VERB
ajis02-3199	118	4	a	a	DET
ajis02-3199	118	5	positive	positive	ADJ
ajis02-3199	118	6	impact	impact	NOUN
ajis02-3199	118	7	of	of	ADP
ajis02-3199	118	8	cbe	cbe	PROPN
ajis02-3199	118	9	on	on	ADP
ajis02-3199	118	10	customer	customer	NOUN
ajis02-3199	118	11	satisfaction	satisfaction	NOUN
ajis02-3199	118	12	(	(	PUNCT
ajis02-3199	118	13	srivastava	srivastava	PROPN
ajis02-3199	118	14	&	&	CCONJ
ajis02-3199	118	15	sivaramakrishnan	sivaramakrishnan	PROPN
ajis02-3199	118	16	,	,	PUNCT
ajis02-3199	118	17	2020	2020	NUM
ajis02-3199	118	18	)	)	PUNCT
ajis02-3199	118	19	.	.	PUNCT
ajis02-3199	119	1	on	on	ADP
ajis02-3199	119	2	the	the	DET
ajis02-3199	119	3	other	other	ADJ
ajis02-3199	119	4	hand	hand	NOUN
ajis02-3199	119	5	,	,	PUNCT
ajis02-3199	119	6	study	study	NOUN
ajis02-3199	119	7	on	on	ADP
ajis02-3199	119	8	customer	customer	NOUN
ajis02-3199	119	9	satisfaction	satisfaction	NOUN
ajis02-3199	119	10	have	have	AUX
ajis02-3199	119	11	acknowledged	acknowledge	VERB
ajis02-3199	119	12	the	the	DET
ajis02-3199	119	13	importance	importance	NOUN
ajis02-3199	119	14	of	of	ADP
ajis02-3199	119	15	customer	customer	NOUN
ajis02-3199	119	16	satisfaction	satisfaction	NOUN
ajis02-3199	119	17	for	for	ADP
ajis02-3199	119	18	enhancing	enhance	VERB
ajis02-3199	119	19	the	the	DET
ajis02-3199	119	20	word	word	NOUN
ajis02-3199	119	21	-	-	PUNCT
ajis02-3199	119	22	of	of	ADP
ajis02-3199	119	23	-	-	PUNCT
ajis02-3199	119	24	mouth	mouth	NOUN
ajis02-3199	119	25	intention	intention	NOUN
ajis02-3199	119	26	of	of	ADP
ajis02-3199	119	27	customers	customer	NOUN
ajis02-3199	119	28	(	(	PUNCT
ajis02-3199	119	29	kim	kim	PROPN
ajis02-3199	119	30	et	et	PROPN
ajis02-3199	119	31	al	al	PROPN
ajis02-3199	119	32	.	.	PROPN
ajis02-3199	119	33	,	,	PUNCT
ajis02-3199	119	34	2009	2009	NUM
ajis02-3199	119	35	)	)	PUNCT
ajis02-3199	119	36	.	.	PUNCT
ajis02-3199	120	1	an	an	DET
ajis02-3199	120	2	array	array	NOUN
ajis02-3199	120	3	of	of	ADP
ajis02-3199	120	4	empirical	empirical	ADJ
ajis02-3199	120	5	research	research	NOUN
ajis02-3199	120	6	in	in	ADP
ajis02-3199	120	7	the	the	DET
ajis02-3199	120	8	domain	domain	NOUN
ajis02-3199	120	9	of	of	ADP
ajis02-3199	120	10	marketing	marketing	NOUN
ajis02-3199	120	11	has	have	AUX
ajis02-3199	120	12	found	find	VERB
ajis02-3199	120	13	a	a	DET
ajis02-3199	120	14	positive	positive	ADJ
ajis02-3199	120	15	relationship	relationship	NOUN
ajis02-3199	120	16	between	between	ADP
ajis02-3199	120	17	customer	customer	NOUN
ajis02-3199	120	18	satisfaction	satisfaction	NOUN
ajis02-3199	120	19	and	and	CCONJ
ajis02-3199	120	20	wom	wom	PROPN
ajis02-3199	120	21	(	(	PUNCT
ajis02-3199	120	22	sivadas	sivadas	PROPN
ajis02-3199	120	23	&	&	CCONJ
ajis02-3199	120	24	jindal	jindal	PROPN
ajis02-3199	120	25	,	,	PUNCT
ajis02-3199	120	26	2017	2017	NUM
ajis02-3199	120	27	)	)	PUNCT
ajis02-3199	120	28	.	.	PUNCT
ajis02-3199	121	1	the	the	DET
ajis02-3199	121	2	same	same	ADJ
ajis02-3199	121	3	relationship	relationship	NOUN
ajis02-3199	121	4	may	may	AUX
ajis02-3199	121	5	be	be	AUX
ajis02-3199	121	6	expected	expect	VERB
ajis02-3199	121	7	between	between	ADP
ajis02-3199	121	8	cbe	cbe	PROPN
ajis02-3199	121	9	and	and	CCONJ
ajis02-3199	121	10	recovery	recovery	NOUN
ajis02-3199	121	11	satisfaction	satisfaction	NOUN
ajis02-3199	121	12	since	since	SCONJ
ajis02-3199	121	13	cognitive	cognitive	ADJ
ajis02-3199	121	14	and	and	CCONJ
ajis02-3199	121	15	affective	affective	ADJ
ajis02-3199	121	16	responses	response	NOUN
ajis02-3199	121	17	are	be	AUX
ajis02-3199	121	18	increasingly	increasingly	ADV
ajis02-3199	121	19	viewed	view	VERB
ajis02-3199	121	20	as	as	ADP
ajis02-3199	121	21	essential	essential	ADJ
ajis02-3199	121	22	in	in	ADP
ajis02-3199	121	23	researching	research	VERB
ajis02-3199	121	24	how	how	SCONJ
ajis02-3199	121	25	customers	customer	NOUN
ajis02-3199	121	26	evaluate	evaluate	VERB
ajis02-3199	121	27	service	service	NOUN
ajis02-3199	121	28	recovery	recovery	NOUN
ajis02-3199	121	29	(	(	PUNCT
ajis02-3199	121	30	schoefer	schoefer	ADJ
ajis02-3199	121	31	,	,	PUNCT
ajis02-3199	121	32	2008	2008	NUM
ajis02-3199	121	33	,	,	PUNCT
ajis02-3199	121	34	ozkan	ozkan	NOUN
ajis02-3199	121	35	-	-	PUNCT
ajis02-3199	121	36	tektas	tekta	NOUN
ajis02-3199	121	37	&	&	CCONJ
ajis02-3199	121	38	basgoze	basgoze	NOUN
ajis02-3199	121	39	,	,	PUNCT
ajis02-3199	121	40	2017	2017	NUM
ajis02-3199	121	41	)	)	PUNCT
ajis02-3199	121	42	.	.	PUNCT
ajis02-3199	122	1	further	far	ADV
ajis02-3199	122	2	,	,	PUNCT
ajis02-3199	122	3	research	research	NOUN
ajis02-3199	122	4	australasian	australasian	ADJ
ajis02-3199	122	5	journal	journal	NOUN
ajis02-3199	122	6	of	of	ADP
ajis02-3199	122	7	information	information	NOUN
ajis02-3199	122	8	systems	system	NOUN
ajis02-3199	122	9	bhimavarapu	bhimavarapu	VERB
ajis02-3199	122	10	et	et	PROPN
ajis02-3199	122	11	al	al	PROPN
ajis02-3199	122	12	.	.	PROPN
ajis02-3199	122	13	2021	2021	NUM
ajis02-3199	122	14	,	,	PUNCT
ajis02-3199	122	15	vol	vol	NOUN
ajis02-3199	122	16	25	25	NUM
ajis02-3199	122	17	,	,	PUNCT
ajis02-3199	122	18	research	research	NOUN
ajis02-3199	122	19	on	on	ADP
ajis02-3199	122	20	consumer	consumer	NOUN
ajis02-3199	122	21	evaluation	evaluation	NOUN
ajis02-3199	122	22	interactive	interactive	ADJ
ajis02-3199	122	23	app	app	NOUN
ajis02-3199	122	24	-	-	PUNCT
ajis02-3199	122	25	based	base	VERB
ajis02-3199	122	26	services	service	NOUN
ajis02-3199	122	27	:	:	PUNCT
ajis02-3199	122	28	recovery	recovery	NOUN
ajis02-3199	122	29	evaluations	evaluation	NOUN
ajis02-3199	122	30	of	of	ADP
ajis02-3199	122	31	mobile	mobile	ADJ
ajis02-3199	122	32	applications	application	NOUN
ajis02-3199	122	33	7	7	NUM
ajis02-3199	122	34	on	on	ADP
ajis02-3199	122	35	service	service	NOUN
ajis02-3199	122	36	recovery	recovery	NOUN
ajis02-3199	122	37	found	find	VERB
ajis02-3199	122	38	that	that	SCONJ
ajis02-3199	122	39	cognitive	cognitive	ADJ
ajis02-3199	122	40	and	and	CCONJ
ajis02-3199	122	41	affective	affective	ADJ
ajis02-3199	122	42	response	response	NOUN
ajis02-3199	122	43	of	of	ADP
ajis02-3199	122	44	customer	customer	NOUN
ajis02-3199	122	45	plays	play	VERB
ajis02-3199	122	46	an	an	DET
ajis02-3199	122	47	important	important	ADJ
ajis02-3199	122	48	role	role	NOUN
ajis02-3199	122	49	in	in	ADP
ajis02-3199	122	50	the	the	DET
ajis02-3199	122	51	formation	formation	NOUN
ajis02-3199	122	52	of	of	ADP
ajis02-3199	122	53	recovery	recovery	NOUN
ajis02-3199	122	54	satisfaction	satisfaction	NOUN
ajis02-3199	122	55	(	(	PUNCT
ajis02-3199	122	56	schoefer	schoefer	ADJ
ajis02-3199	122	57	,	,	PUNCT
ajis02-3199	122	58	2008	2008	NUM
ajis02-3199	122	59	)	)	PUNCT
ajis02-3199	122	60	.	.	PUNCT
ajis02-3199	123	1	further	far	ADV
ajis02-3199	123	2	,	,	PUNCT
ajis02-3199	123	3	the	the	DET
ajis02-3199	123	4	empirical	empirical	ADJ
ajis02-3199	123	5	investigations	investigation	NOUN
ajis02-3199	123	6	indicated	indicate	VERB
ajis02-3199	123	7	a	a	DET
ajis02-3199	123	8	significant	significant	ADJ
ajis02-3199	123	9	effect	effect	NOUN
ajis02-3199	123	10	of	of	ADP
ajis02-3199	123	11	customer	customer	NOUN
ajis02-3199	123	12	positive	positive	ADJ
ajis02-3199	123	13	emotion	emotion	NOUN
ajis02-3199	123	14	on	on	ADP
ajis02-3199	123	15	recovery	recovery	NOUN
ajis02-3199	123	16	satisfaction	satisfaction	NOUN
ajis02-3199	123	17	(	(	PUNCT
ajis02-3199	123	18	schoefer	schoefer	ADJ
ajis02-3199	123	19	,	,	PUNCT
ajis02-3199	123	20	2008	2008	NUM
ajis02-3199	123	21	;	;	PUNCT
ajis02-3199	123	22	xu	xu	PROPN
ajis02-3199	123	23	et	et	PROPN
ajis02-3199	123	24	al	al	PROPN
ajis02-3199	123	25	.	.	PROPN
ajis02-3199	123	26	,	,	PUNCT
ajis02-3199	123	27	2019	2019	NUM
ajis02-3199	123	28	)	)	PUNCT
ajis02-3199	123	29	.	.	PUNCT
ajis02-3199	124	1	research	research	NOUN
ajis02-3199	124	2	has	have	AUX
ajis02-3199	124	3	also	also	ADV
ajis02-3199	124	4	found	find	VERB
ajis02-3199	124	5	the	the	DET
ajis02-3199	124	6	indirect	indirect	ADJ
ajis02-3199	124	7	effect	effect	NOUN
ajis02-3199	124	8	of	of	ADP
ajis02-3199	124	9	customer	customer	NOUN
ajis02-3199	124	10	's	's	PART
ajis02-3199	124	11	cognitive	cognitive	ADJ
ajis02-3199	124	12	and	and	CCONJ
ajis02-3199	124	13	affective	affective	ADJ
ajis02-3199	124	14	responses	response	NOUN
ajis02-3199	124	15	on	on	ADP
ajis02-3199	124	16	recovery	recovery	NOUN
ajis02-3199	124	17	satisfaction	satisfaction	NOUN
ajis02-3199	124	18	in	in	ADP
ajis02-3199	124	19	the	the	DET
ajis02-3199	124	20	service	service	NOUN
ajis02-3199	124	21	failure	failure	NOUN
ajis02-3199	124	22	context	context	NOUN
ajis02-3199	124	23	(	(	PUNCT
ajis02-3199	124	24	varela	varela	PROPN
ajis02-3199	124	25	-	-	PUNCT
ajis02-3199	124	26	neira	neira	PROPN
ajis02-3199	124	27	et	et	PROPN
ajis02-3199	124	28	al	al	PROPN
ajis02-3199	124	29	.	.	PROPN
ajis02-3199	124	30	,	,	PUNCT
ajis02-3199	124	31	2008	2008	NUM
ajis02-3199	124	32	)	)	PUNCT
ajis02-3199	124	33	.	.	PUNCT
ajis02-3199	125	1	it	it	PRON
ajis02-3199	125	2	can	can	AUX
ajis02-3199	125	3	be	be	AUX
ajis02-3199	125	4	argued	argue	VERB
ajis02-3199	125	5	that	that	SCONJ
ajis02-3199	125	6	the	the	DET
ajis02-3199	125	7	recovery	recovery	NOUN
ajis02-3199	125	8	process	process	NOUN
ajis02-3199	125	9	facilitates	facilitate	VERB
ajis02-3199	125	10	cognitive	cognitive	ADJ
ajis02-3199	125	11	and	and	CCONJ
ajis02-3199	125	12	affective	affective	ADJ
ajis02-3199	125	13	engagement	engagement	NOUN
ajis02-3199	125	14	in	in	ADP
ajis02-3199	125	15	the	the	DET
ajis02-3199	125	16	form	form	NOUN
ajis02-3199	125	17	of	of	ADP
ajis02-3199	125	18	positive	positive	ADJ
ajis02-3199	125	19	emotion	emotion	NOUN
ajis02-3199	125	20	which	which	PRON
ajis02-3199	125	21	acts	act	VERB
ajis02-3199	125	22	as	as	ADP
ajis02-3199	125	23	a	a	DET
ajis02-3199	125	24	judgment	judgment	NOUN
ajis02-3199	125	25	factor	factor	NOUN
ajis02-3199	125	26	for	for	ADP
ajis02-3199	125	27	recovery	recovery	NOUN
ajis02-3199	125	28	satisfaction	satisfaction	NOUN
ajis02-3199	125	29	and	and	CCONJ
ajis02-3199	125	30	post	post	ADJ
ajis02-3199	125	31	-	-	ADJ
ajis02-3199	125	32	recovery	recovery	NOUN
ajis02-3199	125	33	behavior	behavior	NOUN
ajis02-3199	125	34	of	of	ADP
ajis02-3199	125	35	the	the	DET
ajis02-3199	125	36	customer	customer	NOUN
ajis02-3199	125	37	.	.	PUNCT
ajis02-3199	126	1	based	base	VERB
ajis02-3199	126	2	on	on	ADP
ajis02-3199	126	3	the	the	DET
ajis02-3199	126	4	above	above	ADJ
ajis02-3199	126	5	arguments	argument	NOUN
ajis02-3199	126	6	,	,	PUNCT
ajis02-3199	126	7	the	the	DET
ajis02-3199	126	8	following	follow	VERB
ajis02-3199	126	9	hypothesis	hypothesis	NOUN
ajis02-3199	126	10	can	can	AUX
ajis02-3199	126	11	be	be	AUX
ajis02-3199	126	12	stated	state	VERB
ajis02-3199	126	13	:	:	PUNCT
ajis02-3199	126	14	h5	h5	PROPN
ajis02-3199	126	15	:	:	PUNCT
ajis02-3199	126	16	recovery	recovery	NOUN
ajis02-3199	126	17	satisfaction	satisfaction	NOUN
ajis02-3199	126	18	mediates	mediate	VERB
ajis02-3199	126	19	the	the	DET
ajis02-3199	126	20	relationship	relationship	NOUN
ajis02-3199	126	21	between	between	ADP
ajis02-3199	126	22	cbe	cbe	PROPN
ajis02-3199	126	23	and	and	CCONJ
ajis02-3199	126	24	e	e	NOUN
ajis02-3199	126	25	-	-	NOUN
ajis02-3199	127	1	wom	wom	NOUN
ajis02-3199	127	2	.	.	PUNCT
ajis02-3199	127	3	figure	figure	NOUN
ajis02-3199	127	4	1	1	NUM
ajis02-3199	127	5	.	.	PUNCT
ajis02-3199	128	1	conceptual	conceptual	ADJ
ajis02-3199	128	2	framework	framework	NOUN
ajis02-3199	128	3	3	3	NUM
ajis02-3199	128	4	methodology	methodology	NOUN
ajis02-3199	128	5	3.1	3.1	NUM
ajis02-3199	128	6	sampling	sampling	NOUN
ajis02-3199	128	7	and	and	CCONJ
ajis02-3199	128	8	data	data	NOUN
ajis02-3199	128	9	collection	collection	NOUN
ajis02-3199	128	10	procedure	procedure	NOUN
ajis02-3199	128	11	data	datum	NOUN
ajis02-3199	128	12	were	be	AUX
ajis02-3199	128	13	gathered	gather	VERB
ajis02-3199	128	14	online	online	ADV
ajis02-3199	128	15	from	from	ADP
ajis02-3199	128	16	the	the	DET
ajis02-3199	128	17	consumers	consumer	NOUN
ajis02-3199	128	18	of	of	ADP
ajis02-3199	128	19	food	food	NOUN
ajis02-3199	128	20	delivery	delivery	NOUN
ajis02-3199	128	21	applications	application	NOUN
ajis02-3199	128	22	(	(	PUNCT
ajis02-3199	128	23	apps	app	NOUN
ajis02-3199	128	24	)	)	PUNCT
ajis02-3199	128	25	in	in	ADP
ajis02-3199	128	26	india	india	PROPN
ajis02-3199	128	27	(	(	PUNCT
ajis02-3199	128	28	e.g.	e.g.	ADV
ajis02-3199	128	29	,	,	PUNCT
ajis02-3199	128	30	zomato	zomato	NOUN
ajis02-3199	128	31	&	&	CCONJ
ajis02-3199	128	32	swiggy	swiggy	PROPN
ajis02-3199	128	33	)	)	PUNCT
ajis02-3199	128	34	.	.	PUNCT
ajis02-3199	129	1	the	the	DET
ajis02-3199	129	2	context	context	NOUN
ajis02-3199	129	3	was	be	AUX
ajis02-3199	129	4	chosen	choose	VERB
ajis02-3199	129	5	based	base	VERB
ajis02-3199	129	6	on	on	ADP
ajis02-3199	129	7	three	three	NUM
ajis02-3199	129	8	major	major	ADJ
ajis02-3199	129	9	reasons	reason	NOUN
ajis02-3199	129	10	.	.	PUNCT
ajis02-3199	130	1	these	these	PRON
ajis02-3199	130	2	are	be	AUX
ajis02-3199	130	3	a	a	DET
ajis02-3199	130	4	)	)	PUNCT
ajis02-3199	130	5	fastest	fast	ADJ
ajis02-3199	130	6	growing	grow	VERB
ajis02-3199	130	7	industry	industry	NOUN
ajis02-3199	130	8	with	with	ADP
ajis02-3199	130	9	a	a	DET
ajis02-3199	130	10	compounded	compound	VERB
ajis02-3199	130	11	average	average	ADJ
ajis02-3199	130	12	growth	growth	NOUN
ajis02-3199	130	13	rate	rate	NOUN
ajis02-3199	130	14	(	(	PUNCT
ajis02-3199	130	15	cagr	cagr	NOUN
ajis02-3199	130	16	)	)	PUNCT
ajis02-3199	130	17	of	of	ADP
ajis02-3199	130	18	11	11	NUM
ajis02-3199	130	19	percent	percent	NOUN
ajis02-3199	130	20	(	(	PUNCT
ajis02-3199	130	21	research	research	NOUN
ajis02-3199	130	22	&	&	CCONJ
ajis02-3199	130	23	markets	market	NOUN
ajis02-3199	130	24	,	,	PUNCT
ajis02-3199	130	25	2020	2020	NUM
ajis02-3199	130	26	)	)	PUNCT
ajis02-3199	130	27	;	;	PUNCT
ajis02-3199	130	28	b	b	X
ajis02-3199	130	29	)	)	PUNCT
ajis02-3199	130	30	lower	low	ADJ
ajis02-3199	130	31	customer	customer	NOUN
ajis02-3199	130	32	retention	retention	NOUN
ajis02-3199	130	33	rate	rate	NOUN
ajis02-3199	130	34	compared	compare	VERB
ajis02-3199	130	35	with	with	ADP
ajis02-3199	130	36	other	other	ADJ
ajis02-3199	130	37	app	app	PROPN
ajis02-3199	130	38	-	-	PUNCT
ajis02-3199	130	39	based	base	VERB
ajis02-3199	130	40	service	service	NOUN
ajis02-3199	130	41	categories	category	NOUN
ajis02-3199	130	42	(	(	PUNCT
ajis02-3199	130	43	statista	statista	NOUN
ajis02-3199	130	44	,	,	PUNCT
ajis02-3199	130	45	2019	2019	NUM
ajis02-3199	130	46	)	)	PUNCT
ajis02-3199	130	47	;	;	PUNCT
ajis02-3199	130	48	and	and	CCONJ
ajis02-3199	130	49	c	c	AUX
ajis02-3199	130	50	)	)	PUNCT
ajis02-3199	130	51	provide	provide	VERB
ajis02-3199	130	52	an	an	DET
ajis02-3199	130	53	interactive	interactive	ADJ
ajis02-3199	130	54	platform	platform	NOUN
ajis02-3199	130	55	for	for	ADP
ajis02-3199	130	56	better	well	ADJ
ajis02-3199	130	57	service	service	NOUN
ajis02-3199	130	58	creation	creation	NOUN
ajis02-3199	130	59	(	(	PUNCT
ajis02-3199	130	60	lim	lim	PROPN
ajis02-3199	130	61	et	et	PROPN
ajis02-3199	130	62	al	al	PROPN
ajis02-3199	130	63	.	.	PROPN
ajis02-3199	130	64	,	,	PUNCT
ajis02-3199	130	65	2015	2015	NUM
ajis02-3199	130	66	)	)	PUNCT
ajis02-3199	130	67	.	.	PUNCT
ajis02-3199	131	1	the	the	DET
ajis02-3199	131	2	study	study	NOUN
ajis02-3199	131	3	used	use	VERB
ajis02-3199	131	4	a	a	DET
ajis02-3199	131	5	between	between	ADP
ajis02-3199	131	6	-	-	PUNCT
ajis02-3199	131	7	subjects	subject	NOUN
ajis02-3199	131	8	experimental	experimental	ADJ
ajis02-3199	131	9	design	design	NOUN
ajis02-3199	131	10	for	for	ADP
ajis02-3199	131	11	the	the	DET
ajis02-3199	131	12	primary	primary	ADJ
ajis02-3199	131	13	data	data	NOUN
ajis02-3199	131	14	collection	collection	NOUN
ajis02-3199	131	15	.	.	PUNCT
ajis02-3199	132	1	three	three	NUM
ajis02-3199	132	2	different	different	ADJ
ajis02-3199	132	3	scenarios	scenario	NOUN
ajis02-3199	132	4	were	be	AUX
ajis02-3199	132	5	designed	design	VERB
ajis02-3199	132	6	featuring	feature	VERB
ajis02-3199	132	7	the	the	DET
ajis02-3199	132	8	service	service	NOUN
ajis02-3199	132	9	recovery	recovery	NOUN
ajis02-3199	132	10	(	(	PUNCT
ajis02-3199	132	11	customer	customer	NOUN
ajis02-3199	132	12	,	,	PUNCT
ajis02-3199	132	13	firm	firm	NOUN
ajis02-3199	132	14	,	,	PUNCT
ajis02-3199	132	15	and	and	CCONJ
ajis02-3199	132	16	joint	joint	ADJ
ajis02-3199	132	17	)	)	PUNCT
ajis02-3199	132	18	conditions	condition	NOUN
ajis02-3199	132	19	in	in	ADP
ajis02-3199	132	20	the	the	DET
ajis02-3199	132	21	app	app	NOUN
ajis02-3199	132	22	-	-	PUNCT
ajis02-3199	132	23	based	base	VERB
ajis02-3199	132	24	food	food	NOUN
ajis02-3199	132	25	delivery	delivery	NOUN
ajis02-3199	132	26	services	service	NOUN
ajis02-3199	132	27	(	(	PUNCT
ajis02-3199	132	28	refer	refer	VERB
ajis02-3199	132	29	to	to	ADP
ajis02-3199	132	30	appendix	appendix	VERB
ajis02-3199	132	31	for	for	ADP
ajis02-3199	132	32	scenarios	scenario	NOUN
ajis02-3199	132	33	)	)	PUNCT
ajis02-3199	132	34	.	.	PUNCT
ajis02-3199	133	1	all	all	DET
ajis02-3199	133	2	the	the	DET
ajis02-3199	133	3	three	three	NUM
ajis02-3199	133	4	scenarios	scenario	NOUN
ajis02-3199	133	5	were	be	AUX
ajis02-3199	133	6	manipulated	manipulate	VERB
ajis02-3199	133	7	by	by	ADP
ajis02-3199	133	8	varying	vary	VERB
ajis02-3199	133	9	the	the	DET
ajis02-3199	133	10	level	level	NOUN
ajis02-3199	133	11	of	of	ADP
ajis02-3199	133	12	customer	customer	NOUN
ajis02-3199	133	13	participation	participation	NOUN
ajis02-3199	133	14	in	in	ADP
ajis02-3199	133	15	the	the	DET
ajis02-3199	133	16	recovery	recovery	NOUN
ajis02-3199	133	17	process	process	NOUN
ajis02-3199	133	18	consistent	consistent	ADJ
ajis02-3199	133	19	with	with	ADP
ajis02-3199	133	20	dong	dong	PROPN
ajis02-3199	133	21	et	et	PROPN
ajis02-3199	133	22	al	al	PROPN
ajis02-3199	133	23	.	.	PROPN
ajis02-3199	134	1	(	(	PUNCT
ajis02-3199	134	2	2008	2008	NUM
ajis02-3199	134	3	)	)	PUNCT
ajis02-3199	134	4	;	;	PUNCT
ajis02-3199	134	5	and	and	CCONJ
ajis02-3199	134	6	dong	dong	PROPN
ajis02-3199	134	7	et	et	PROPN
ajis02-3199	134	8	al	al	PROPN
ajis02-3199	134	9	.	.	PUNCT
ajis02-3199	135	1	(	(	PUNCT
ajis02-3199	135	2	2016	2016	NUM
ajis02-3199	135	3	)	)	PUNCT
ajis02-3199	135	4	.	.	PUNCT
ajis02-3199	136	1	firm	firm	ADJ
ajis02-3199	136	2	recovery	recovery	PROPN
ajis02-3199	136	3	scenario	scenario	NOUN
ajis02-3199	136	4	had	have	VERB
ajis02-3199	136	5	limited	limit	VERB
ajis02-3199	136	6	participation	participation	NOUN
ajis02-3199	136	7	from	from	ADP
ajis02-3199	136	8	the	the	DET
ajis02-3199	136	9	customer	customer	NOUN
ajis02-3199	136	10	to	to	ADP
ajis02-3199	136	11	the	the	DET
ajis02-3199	136	12	recovery	recovery	NOUN
ajis02-3199	136	13	process	process	NOUN
ajis02-3199	136	14	.	.	PUNCT
ajis02-3199	137	1	joint	joint	ADJ
ajis02-3199	137	2	recovery	recovery	NOUN
ajis02-3199	137	3	condition	condition	NOUN
ajis02-3199	137	4	had	have	VERB
ajis02-3199	137	5	contribution	contribution	NOUN
ajis02-3199	137	6	from	from	ADP
ajis02-3199	137	7	both	both	CCONJ
ajis02-3199	137	8	the	the	DET
ajis02-3199	137	9	customer	customer	NOUN
ajis02-3199	137	10	and	and	CCONJ
ajis02-3199	137	11	firm	firm	NOUN
ajis02-3199	137	12	to	to	ADP
ajis02-3199	137	13	the	the	DET
ajis02-3199	137	14	recovery	recovery	NOUN
ajis02-3199	137	15	process	process	NOUN
ajis02-3199	137	16	.	.	PUNCT
ajis02-3199	138	1	customer	customer	NOUN
ajis02-3199	138	2	recovery	recovery	NOUN
ajis02-3199	138	3	condition	condition	NOUN
ajis02-3199	138	4	had	have	VERB
ajis02-3199	138	5	the	the	DET
ajis02-3199	138	6	major	major	ADJ
ajis02-3199	138	7	contribution	contribution	NOUN
ajis02-3199	138	8	and	and	CCONJ
ajis02-3199	138	9	efforts	effort	NOUN
ajis02-3199	138	10	from	from	ADP
ajis02-3199	138	11	the	the	DET
ajis02-3199	138	12	customer	customer	NOUN
ajis02-3199	138	13	to	to	ADP
ajis02-3199	138	14	the	the	DET
ajis02-3199	138	15	recovery	recovery	NOUN
ajis02-3199	138	16	process	process	NOUN
ajis02-3199	138	17	.	.	PUNCT
ajis02-3199	139	1	a	a	DET
ajis02-3199	139	2	sample	sample	NOUN
ajis02-3199	139	3	size	size	NOUN
ajis02-3199	139	4	of	of	ADP
ajis02-3199	139	5	495	495	NUM
ajis02-3199	139	6	food	food	NOUN
ajis02-3199	139	7	delivery	delivery	NOUN
ajis02-3199	139	8	app	app	NOUN
ajis02-3199	139	9	users	user	NOUN
ajis02-3199	139	10	in	in	ADP
ajis02-3199	139	11	the	the	DET
ajis02-3199	139	12	millennial	millennial	ADJ
ajis02-3199	139	13	category	category	NOUN
ajis02-3199	139	14	participated	participate	VERB
ajis02-3199	139	15	during	during	ADP
ajis02-3199	139	16	the	the	DET
ajis02-3199	139	17	online	online	ADJ
ajis02-3199	139	18	experiments	experiment	NOUN
ajis02-3199	139	19	.	.	PUNCT
ajis02-3199	140	1	the	the	DET
ajis02-3199	140	2	sample	sample	NOUN
ajis02-3199	140	3	size	size	NOUN
ajis02-3199	140	4	of	of	ADP
ajis02-3199	140	5	495	495	NUM
ajis02-3199	140	6	was	be	AUX
ajis02-3199	140	7	based	base	VERB
ajis02-3199	140	8	on	on	ADP
ajis02-3199	140	9	the	the	DET
ajis02-3199	140	10	three	three	NUM
ajis02-3199	140	11	major	major	ADJ
ajis02-3199	140	12	criteria	criterion	NOUN
ajis02-3199	140	13	.	.	PUNCT
ajis02-3199	141	1	service	service	NOUN
ajis02-3199	141	2	recovery	recovery	NOUN
ajis02-3199	141	3	•	•	ADP
ajis02-3199	141	4	firm	firm	NOUN
ajis02-3199	141	5	recovery	recovery	NOUN
ajis02-3199	141	6	•	•	NOUN
ajis02-3199	141	7	customer	customer	NOUN
ajis02-3199	141	8	recovery	recovery	NOUN
ajis02-3199	141	9	•	•	NOUN
ajis02-3199	141	10	joint	joint	NOUN
ajis02-3199	141	11	recovery	recovery	NOUN
ajis02-3199	141	12	recovery	recovery	NOUN
ajis02-3199	141	13	satisfaction	satisfaction	NOUN
ajis02-3199	141	14	customer	customer	NOUN
ajis02-3199	141	15	-	-	PUNCT
ajis02-3199	141	16	brand	brand	NOUN
ajis02-3199	141	17	engagement	engagement	NOUN
ajis02-3199	141	18	e	e	NOUN
ajis02-3199	141	19	-	-	NOUN
ajis02-3199	141	20	wom	wom	ADJ
ajis02-3199	141	21	h3a	h3a	NOUN
ajis02-3199	141	22	-	-	PUNCT
ajis02-3199	141	23	h3c	h3c	ADJ
ajis02-3199	141	24	australasian	australasian	ADJ
ajis02-3199	141	25	journal	journal	NOUN
ajis02-3199	141	26	of	of	ADP
ajis02-3199	141	27	information	information	NOUN
ajis02-3199	141	28	systems	system	NOUN
ajis02-3199	141	29	bhimavarapu	bhimavarapu	VERB
ajis02-3199	141	30	et	et	PROPN
ajis02-3199	141	31	al	al	PROPN
ajis02-3199	141	32	.	.	PROPN
ajis02-3199	141	33	2021	2021	NUM
ajis02-3199	141	34	,	,	PUNCT
ajis02-3199	141	35	vol	vol	NOUN
ajis02-3199	141	36	25	25	NUM
ajis02-3199	141	37	,	,	PUNCT
ajis02-3199	141	38	research	research	NOUN
ajis02-3199	141	39	on	on	ADP
ajis02-3199	141	40	consumer	consumer	NOUN
ajis02-3199	141	41	evaluation	evaluation	NOUN
ajis02-3199	141	42	interactive	interactive	ADJ
ajis02-3199	141	43	app	app	NOUN
ajis02-3199	141	44	-	-	PUNCT
ajis02-3199	141	45	based	base	VERB
ajis02-3199	141	46	services	service	NOUN
ajis02-3199	141	47	:	:	PUNCT
ajis02-3199	141	48	recovery	recovery	NOUN
ajis02-3199	141	49	evaluations	evaluation	NOUN
ajis02-3199	141	50	of	of	ADP
ajis02-3199	141	51	mobile	mobile	ADJ
ajis02-3199	141	52	applications	application	NOUN
ajis02-3199	141	53	8	8	NUM
ajis02-3199	141	54	these	these	PRON
ajis02-3199	141	55	are	be	AUX
ajis02-3199	141	56	a	a	PRON
ajis02-3199	141	57	)	)	PUNCT
ajis02-3199	141	58	for	for	ADP
ajis02-3199	141	59	maintaining	maintain	VERB
ajis02-3199	141	60	equal	equal	ADJ
ajis02-3199	141	61	no	no	PRON
ajis02-3199	141	62	-	-	PUNCT
ajis02-3199	141	63	of	of	ADP
ajis02-3199	141	64	sample	sample	NOUN
ajis02-3199	141	65	size	size	NOUN
ajis02-3199	141	66	across	across	ADP
ajis02-3199	141	67	three	three	NUM
ajis02-3199	141	68	groups	group	NOUN
ajis02-3199	141	69	of	of	ADP
ajis02-3199	141	70	experimental	experimental	ADJ
ajis02-3199	141	71	conditions	condition	NOUN
ajis02-3199	141	72	(	(	PUNCT
ajis02-3199	141	73	firm	firm	ADJ
ajis02-3199	141	74	recovery	recovery	NOUN
ajis02-3199	141	75	,	,	PUNCT
ajis02-3199	141	76	customer	customer	NOUN
ajis02-3199	141	77	recovery	recovery	NOUN
ajis02-3199	141	78	,	,	PUNCT
ajis02-3199	141	79	and	and	CCONJ
ajis02-3199	141	80	joint	joint	ADJ
ajis02-3199	141	81	recovery	recovery	NOUN
ajis02-3199	141	82	)	)	PUNCT
ajis02-3199	141	83	in	in	ADP
ajis02-3199	141	84	manova	manova	PROPN
ajis02-3199	141	85	;	;	PUNCT
ajis02-3199	141	86	b	b	X
ajis02-3199	141	87	)	)	PUNCT
ajis02-3199	141	88	in	in	ADP
ajis02-3199	141	89	order	order	NOUN
ajis02-3199	141	90	to	to	PART
ajis02-3199	141	91	meet	meet	VERB
ajis02-3199	141	92	the	the	DET
ajis02-3199	141	93	criteria	criterion	NOUN
ajis02-3199	141	94	of	of	ADP
ajis02-3199	141	95	multivariate	multivariate	NOUN
ajis02-3199	141	96	normality	normality	NOUN
ajis02-3199	141	97	assumptions	assumption	NOUN
ajis02-3199	141	98	,	,	PUNCT
ajis02-3199	141	99	the	the	DET
ajis02-3199	141	100	study	study	NOUN
ajis02-3199	141	101	followed	follow	VERB
ajis02-3199	141	102	the	the	DET
ajis02-3199	141	103	guideline	guideline	NOUN
ajis02-3199	141	104	provided	provide	VERB
ajis02-3199	141	105	by	by	ADP
ajis02-3199	141	106	koenker	koenker	PROPN
ajis02-3199	141	107	&	&	CCONJ
ajis02-3199	141	108	bassett	bassett	PROPN
ajis02-3199	141	109	(	(	PUNCT
ajis02-3199	141	110	1978	1978	NUM
ajis02-3199	141	111	)	)	PUNCT
ajis02-3199	141	112	.	.	PUNCT
ajis02-3199	142	1	according	accord	VERB
ajis02-3199	142	2	to	to	ADP
ajis02-3199	142	3	koenker	koenker	PROPN
ajis02-3199	142	4	&	&	CCONJ
ajis02-3199	142	5	bassett	bassett	PROPN
ajis02-3199	142	6	(	(	PUNCT
ajis02-3199	142	7	1978	1978	NUM
ajis02-3199	142	8	)	)	PUNCT
ajis02-3199	142	9	regression	regression	NOUN
ajis02-3199	142	10	estimates	estimate	NOUN
ajis02-3199	142	11	follow	follow	VERB
ajis02-3199	142	12	an	an	DET
ajis02-3199	142	13	asymptotic	asymptotic	ADJ
ajis02-3199	142	14	multivariate	multivariate	NOUN
ajis02-3199	142	15	normal	normal	ADJ
ajis02-3199	142	16	distribution	distribution	NOUN
ajis02-3199	142	17	in	in	ADP
ajis02-3199	142	18	case	case	NOUN
ajis02-3199	142	19	of	of	ADP
ajis02-3199	142	20	large	large	ADJ
ajis02-3199	142	21	sample	sample	NOUN
ajis02-3199	142	22	sizes	size	NOUN
ajis02-3199	142	23	;	;	PUNCT
ajis02-3199	142	24	c	c	X
ajis02-3199	142	25	)	)	PUNCT
ajis02-3199	142	26	study	study	NOUN
ajis02-3199	142	27	has	have	AUX
ajis02-3199	142	28	also	also	ADV
ajis02-3199	142	29	suggested	suggest	VERB
ajis02-3199	142	30	that	that	SCONJ
ajis02-3199	142	31	a	a	DET
ajis02-3199	142	32	researcher	researcher	NOUN
ajis02-3199	142	33	would	would	AUX
ajis02-3199	142	34	have	have	VERB
ajis02-3199	142	35	better	well	ADJ
ajis02-3199	142	36	power	power	NOUN
ajis02-3199	142	37	to	to	PART
ajis02-3199	142	38	detect	detect	VERB
ajis02-3199	142	39	small	small	ADJ
ajis02-3199	142	40	effect	effect	NOUN
ajis02-3199	142	41	size	size	NOUN
ajis02-3199	142	42	in	in	ADP
ajis02-3199	142	43	regression	regression	NOUN
ajis02-3199	142	44	analysis	analysis	NOUN
ajis02-3199	142	45	with	with	ADP
ajis02-3199	142	46	approximately	approximately	ADV
ajis02-3199	142	47	30	30	NUM
ajis02-3199	142	48	respondents	respondent	NOUN
ajis02-3199	142	49	per	per	ADP
ajis02-3199	142	50	variable	variable	NOUN
ajis02-3199	142	51	(	(	PUNCT
ajis02-3199	142	52	voorhis	voorhis	PROPN
ajis02-3199	142	53	&	&	CCONJ
ajis02-3199	142	54	morgan	morgan	PROPN
ajis02-3199	142	55	,	,	PUNCT
ajis02-3199	142	56	2007	2007	NUM
ajis02-3199	142	57	)	)	PUNCT
ajis02-3199	142	58	.	.	PUNCT
ajis02-3199	143	1	additionally	additionally	ADV
ajis02-3199	143	2	,	,	PUNCT
ajis02-3199	143	3	it	it	PRON
ajis02-3199	143	4	was	be	AUX
ajis02-3199	143	5	also	also	ADV
ajis02-3199	143	6	found	find	VERB
ajis02-3199	143	7	that	that	SCONJ
ajis02-3199	143	8	the	the	DET
ajis02-3199	143	9	empirical	empirical	ADJ
ajis02-3199	143	10	power	power	NOUN
ajis02-3199	143	11	of	of	ADP
ajis02-3199	143	12	all	all	DET
ajis02-3199	143	13	the	the	DET
ajis02-3199	143	14	test	test	NOUN
ajis02-3199	143	15	statistics	statistic	NOUN
ajis02-3199	143	16	reaches	reach	VERB
ajis02-3199	143	17	100	100	NUM
ajis02-3199	143	18	%	%	NOUN
ajis02-3199	143	19	when	when	SCONJ
ajis02-3199	143	20	the	the	DET
ajis02-3199	143	21	sample	sample	NOUN
ajis02-3199	143	22	size	size	NOUN
ajis02-3199	143	23	is	be	AUX
ajis02-3199	143	24	as	as	ADV
ajis02-3199	143	25	large	large	ADJ
ajis02-3199	143	26	as	as	ADP
ajis02-3199	143	27	500	500	NUM
ajis02-3199	143	28	(	(	PUNCT
ajis02-3199	143	29	tong	tong	PROPN
ajis02-3199	143	30	&	&	CCONJ
ajis02-3199	143	31	bentler	bentler	PROPN
ajis02-3199	143	32	,	,	PUNCT
ajis02-3199	143	33	2013	2013	NUM
ajis02-3199	143	34	)	)	PUNCT
ajis02-3199	143	35	.	.	PUNCT
ajis02-3199	144	1	millennials	millennial	NOUN
ajis02-3199	144	2	were	be	AUX
ajis02-3199	144	3	recruited	recruit	VERB
ajis02-3199	144	4	for	for	ADP
ajis02-3199	144	5	the	the	DET
ajis02-3199	144	6	study	study	NOUN
ajis02-3199	144	7	as	as	SCONJ
ajis02-3199	144	8	past	past	ADJ
ajis02-3199	144	9	studies	study	NOUN
ajis02-3199	144	10	suggest	suggest	VERB
ajis02-3199	144	11	that	that	SCONJ
ajis02-3199	144	12	millennial	millennial	ADJ
ajis02-3199	144	13	customers	customer	NOUN
ajis02-3199	144	14	are	be	AUX
ajis02-3199	144	15	more	more	ADV
ajis02-3199	144	16	empowered	empower	VERB
ajis02-3199	144	17	with	with	ADP
ajis02-3199	144	18	the	the	DET
ajis02-3199	144	19	usage	usage	NOUN
ajis02-3199	144	20	of	of	ADP
ajis02-3199	144	21	electronic	electronic	ADJ
ajis02-3199	144	22	devices	device	NOUN
ajis02-3199	144	23	and	and	CCONJ
ajis02-3199	144	24	involved	involve	VERB
ajis02-3199	144	25	in	in	ADP
ajis02-3199	144	26	the	the	DET
ajis02-3199	144	27	interaction	interaction	NOUN
ajis02-3199	144	28	with	with	ADP
ajis02-3199	144	29	the	the	DET
ajis02-3199	144	30	apps	app	NOUN
ajis02-3199	144	31	and	and	CCONJ
ajis02-3199	144	32	service	service	NOUN
ajis02-3199	144	33	provider	provider	NOUN
ajis02-3199	144	34	(	(	PUNCT
ajis02-3199	144	35	vivek	vivek	PROPN
ajis02-3199	144	36	et	et	PROPN
ajis02-3199	144	37	al	al	PROPN
ajis02-3199	144	38	.	.	PROPN
ajis02-3199	144	39	,	,	PUNCT
ajis02-3199	144	40	2012	2012	NUM
ajis02-3199	144	41	)	)	PUNCT
ajis02-3199	144	42	.	.	PUNCT
ajis02-3199	145	1	additionally	additionally	ADV
ajis02-3199	145	2	,	,	PUNCT
ajis02-3199	145	3	the	the	DET
ajis02-3199	145	4	study	study	NOUN
ajis02-3199	145	5	has	have	AUX
ajis02-3199	145	6	also	also	ADV
ajis02-3199	145	7	found	find	VERB
ajis02-3199	145	8	that	that	SCONJ
ajis02-3199	145	9	millennials	millennial	NOUN
ajis02-3199	145	10	are	be	AUX
ajis02-3199	145	11	three	three	NUM
ajis02-3199	145	12	times	time	NOUN
ajis02-3199	145	13	more	more	ADV
ajis02-3199	145	14	likely	likely	ADJ
ajis02-3199	145	15	to	to	PART
ajis02-3199	145	16	order	order	VERB
ajis02-3199	145	17	food	food	NOUN
ajis02-3199	145	18	online	online	ADV
ajis02-3199	145	19	than	than	ADP
ajis02-3199	145	20	their	their	PRON
ajis02-3199	145	21	parents	parent	NOUN
ajis02-3199	145	22	(	(	PUNCT
ajis02-3199	145	23	cheng	cheng	PROPN
ajis02-3199	145	24	,	,	PUNCT
ajis02-3199	145	25	2018	2018	NUM
ajis02-3199	145	26	)	)	PUNCT
ajis02-3199	145	27	.	.	PUNCT
ajis02-3199	146	1	a	a	DET
ajis02-3199	146	2	screening	screening	NOUN
ajis02-3199	146	3	question	question	NOUN
ajis02-3199	146	4	asked	ask	VERB
ajis02-3199	146	5	to	to	PART
ajis02-3199	146	6	check	check	VERB
ajis02-3199	146	7	whether	whether	SCONJ
ajis02-3199	146	8	the	the	DET
ajis02-3199	146	9	respondent	respondent	NOUN
ajis02-3199	146	10	has	have	AUX
ajis02-3199	146	11	ordered	order	VERB
ajis02-3199	146	12	food	food	NOUN
ajis02-3199	146	13	online	online	ADV
ajis02-3199	146	14	and	and	CCONJ
ajis02-3199	146	15	has	have	AUX
ajis02-3199	146	16	experienced	experience	VERB
ajis02-3199	146	17	at	at	ADV
ajis02-3199	146	18	least	least	ADV
ajis02-3199	146	19	one	one	NUM
ajis02-3199	146	20	service	service	NOUN
ajis02-3199	146	21	failure	failure	NOUN
ajis02-3199	146	22	in	in	ADP
ajis02-3199	146	23	the	the	DET
ajis02-3199	146	24	last	last	ADJ
ajis02-3199	146	25	six	six	NUM
ajis02-3199	146	26	months	month	NOUN
ajis02-3199	146	27	.	.	PUNCT
ajis02-3199	147	1	qualified	qualified	ADJ
ajis02-3199	147	2	respondents	respondent	NOUN
ajis02-3199	147	3	were	be	AUX
ajis02-3199	147	4	then	then	ADV
ajis02-3199	147	5	randomly	randomly	ADV
ajis02-3199	147	6	assigned	assign	VERB
ajis02-3199	147	7	to	to	ADP
ajis02-3199	147	8	any	any	DET
ajis02-3199	147	9	one	one	NUM
ajis02-3199	147	10	of	of	ADP
ajis02-3199	147	11	the	the	DET
ajis02-3199	147	12	three	three	NUM
ajis02-3199	147	13	scenarios	scenario	NOUN
ajis02-3199	147	14	of	of	ADP
ajis02-3199	147	15	the	the	DET
ajis02-3199	147	16	study	study	NOUN
ajis02-3199	147	17	.	.	PUNCT
ajis02-3199	148	1	three	three	NUM
ajis02-3199	148	2	independent	independent	ADJ
ajis02-3199	148	3	variables	variable	NOUN
ajis02-3199	148	4	were	be	AUX
ajis02-3199	148	5	manipulated	manipulate	VERB
ajis02-3199	148	6	based	base	VERB
ajis02-3199	148	7	on	on	ADP
ajis02-3199	148	8	customer	customer	NOUN
ajis02-3199	148	9	collaboration	collaboration	NOUN
ajis02-3199	148	10	with	with	ADP
ajis02-3199	148	11	the	the	DET
ajis02-3199	148	12	service	service	NOUN
ajis02-3199	148	13	recovery	recovery	NOUN
ajis02-3199	148	14	.	.	PUNCT
ajis02-3199	149	1	the	the	DET
ajis02-3199	149	2	study	study	NOUN
ajis02-3199	149	3	also	also	ADV
ajis02-3199	149	4	included	include	VERB
ajis02-3199	149	5	one	one	NUM
ajis02-3199	149	6	question	question	NOUN
ajis02-3199	149	7	on	on	ADP
ajis02-3199	149	8	scenario	scenario	NOUN
ajis02-3199	149	9	realism	realism	NOUN
ajis02-3199	149	10	to	to	PART
ajis02-3199	149	11	understand	understand	VERB
ajis02-3199	149	12	if	if	SCONJ
ajis02-3199	149	13	the	the	DET
ajis02-3199	149	14	scenarios	scenario	NOUN
ajis02-3199	149	15	replicate	replicate	VERB
ajis02-3199	149	16	real	real	ADJ
ajis02-3199	149	17	time	time	NOUN
ajis02-3199	149	18	true	true	ADJ
ajis02-3199	149	19	scenarios	scenario	NOUN
ajis02-3199	149	20	faced	face	VERB
ajis02-3199	149	21	by	by	ADP
ajis02-3199	149	22	customers	customer	NOUN
ajis02-3199	149	23	.	.	PUNCT
ajis02-3199	150	1	respondents	respondent	NOUN
ajis02-3199	150	2	were	be	AUX
ajis02-3199	150	3	asked	ask	VERB
ajis02-3199	150	4	to	to	PART
ajis02-3199	150	5	evaluate	evaluate	VERB
ajis02-3199	150	6	the	the	DET
ajis02-3199	150	7	recovery	recovery	NOUN
ajis02-3199	150	8	after	after	ADP
ajis02-3199	150	9	reading	read	VERB
ajis02-3199	150	10	the	the	DET
ajis02-3199	150	11	scenario	scenario	NOUN
ajis02-3199	150	12	and	and	CCONJ
ajis02-3199	150	13	provide	provide	VERB
ajis02-3199	150	14	ratings	rating	NOUN
ajis02-3199	150	15	for	for	ADP
ajis02-3199	150	16	recovery	recovery	NOUN
ajis02-3199	150	17	satisfaction	satisfaction	NOUN
ajis02-3199	150	18	,	,	PUNCT
ajis02-3199	150	19	cbe	cbe	PROPN
ajis02-3199	150	20	,	,	PUNCT
ajis02-3199	150	21	and	and	CCONJ
ajis02-3199	151	1	e	e	NOUN
ajis02-3199	151	2	-	-	NOUN
ajis02-3199	151	3	wom	wom	NOUN
ajis02-3199	151	4	.	.	PUNCT
ajis02-3199	151	5	3.1.1	3.1.1	NUM
ajis02-3199	151	6	sample	sample	NOUN
ajis02-3199	151	7	characteristics	characteristic	NOUN
ajis02-3199	151	8	the	the	DET
ajis02-3199	151	9	demographic	demographic	ADJ
ajis02-3199	151	10	profile	profile	NOUN
ajis02-3199	151	11	of	of	ADP
ajis02-3199	151	12	the	the	DET
ajis02-3199	151	13	495	495	NUM
ajis02-3199	151	14	sample	sample	NOUN
ajis02-3199	151	15	respondents	respondent	NOUN
ajis02-3199	151	16	reflected	reflect	VERB
ajis02-3199	151	17	their	their	PRON
ajis02-3199	151	18	representation	representation	NOUN
ajis02-3199	151	19	of	of	ADP
ajis02-3199	151	20	the	the	DET
ajis02-3199	151	21	target	target	NOUN
ajis02-3199	151	22	population	population	NOUN
ajis02-3199	151	23	.	.	PUNCT
ajis02-3199	152	1	the	the	DET
ajis02-3199	152	2	sample	sample	NOUN
ajis02-3199	152	3	had	have	VERB
ajis02-3199	152	4	57	57	NUM
ajis02-3199	152	5	%	%	NOUN
ajis02-3199	152	6	of	of	ADP
ajis02-3199	152	7	male	male	NOUN
ajis02-3199	152	8	and	and	CCONJ
ajis02-3199	152	9	43	43	NUM
ajis02-3199	152	10	%	%	NOUN
ajis02-3199	152	11	of	of	ADP
ajis02-3199	152	12	female	female	ADJ
ajis02-3199	152	13	respondents	respondent	NOUN
ajis02-3199	152	14	.	.	PUNCT
ajis02-3199	153	1	a	a	DET
ajis02-3199	153	2	majority	majority	NOUN
ajis02-3199	153	3	(	(	PUNCT
ajis02-3199	153	4	55.4	55.4	NUM
ajis02-3199	153	5	%	%	NOUN
ajis02-3199	153	6	)	)	PUNCT
ajis02-3199	153	7	of	of	ADP
ajis02-3199	153	8	the	the	DET
ajis02-3199	153	9	respondents	respondent	NOUN
ajis02-3199	153	10	held	hold	VERB
ajis02-3199	153	11	a	a	DET
ajis02-3199	153	12	post	post	ADJ
ajis02-3199	153	13	-	-	ADJ
ajis02-3199	153	14	graduate	graduate	ADJ
ajis02-3199	153	15	degree	degree	NOUN
ajis02-3199	153	16	.	.	PUNCT
ajis02-3199	154	1	nearly	nearly	ADV
ajis02-3199	154	2	36	36	NUM
ajis02-3199	154	3	%	%	NOUN
ajis02-3199	154	4	of	of	ADP
ajis02-3199	154	5	the	the	DET
ajis02-3199	154	6	respondents	respondent	NOUN
ajis02-3199	154	7	had	have	VERB
ajis02-3199	154	8	a	a	DET
ajis02-3199	154	9	family	family	NOUN
ajis02-3199	154	10	income	income	NOUN
ajis02-3199	154	11	of	of	ADP
ajis02-3199	154	12	indian	indian	ADJ
ajis02-3199	154	13	national	national	ADJ
ajis02-3199	154	14	rupee	rupee	NOUN
ajis02-3199	154	15	500,000	500,000	NUM
ajis02-3199	154	16	-	-	SYM
ajis02-3199	154	17	1,000,000	1,000,000	NUM
ajis02-3199	154	18	followed	follow	VERB
ajis02-3199	154	19	by	by	ADP
ajis02-3199	154	20	more	more	ADJ
ajis02-3199	154	21	than	than	ADP
ajis02-3199	154	22	1,000,0001,500,000	1,000,0001,500,000	NUM
ajis02-3199	154	23	(	(	PUNCT
ajis02-3199	154	24	24	24	NUM
ajis02-3199	154	25	%	%	NOUN
ajis02-3199	154	26	)	)	PUNCT
ajis02-3199	154	27	.	.	PUNCT
ajis02-3199	155	1	3.2	3.2	NUM
ajis02-3199	155	2	measures	measure	NOUN
ajis02-3199	155	3	all	all	DET
ajis02-3199	155	4	the	the	DET
ajis02-3199	155	5	constructs	construct	NOUN
ajis02-3199	155	6	were	be	AUX
ajis02-3199	155	7	measured	measure	VERB
ajis02-3199	155	8	using	use	VERB
ajis02-3199	155	9	a	a	DET
ajis02-3199	155	10	five	five	NUM
ajis02-3199	155	11	-	-	PUNCT
ajis02-3199	155	12	point	point	NOUN
ajis02-3199	155	13	likert	likert	ADJ
ajis02-3199	155	14	scale	scale	NOUN
ajis02-3199	155	15	of	of	ADP
ajis02-3199	155	16	1	1	NUM
ajis02-3199	155	17	to	to	PART
ajis02-3199	155	18	5	5	NUM
ajis02-3199	155	19	,	,	PUNCT
ajis02-3199	155	20	where	where	SCONJ
ajis02-3199	155	21	1	1	NUM
ajis02-3199	155	22	indicates	indicate	VERB
ajis02-3199	155	23	‘	'	PUNCT
ajis02-3199	155	24	strongly	strongly	ADV
ajis02-3199	155	25	disagree	disagree	VERB
ajis02-3199	155	26	’	'	PUNCT
ajis02-3199	155	27	and	and	CCONJ
ajis02-3199	155	28	5	5	NUM
ajis02-3199	155	29	indicates	indicate	VERB
ajis02-3199	155	30	‘	'	PUNCT
ajis02-3199	155	31	strongly	strongly	ADV
ajis02-3199	155	32	agree	agree	VERB
ajis02-3199	155	33	’	'	PUNCT
ajis02-3199	155	34	except	except	SCONJ
ajis02-3199	155	35	the	the	DET
ajis02-3199	155	36	manipulation	manipulation	NOUN
ajis02-3199	155	37	check	check	NOUN
ajis02-3199	155	38	for	for	ADP
ajis02-3199	155	39	recovery	recovery	NOUN
ajis02-3199	155	40	scenarios	scenario	NOUN
ajis02-3199	155	41	.	.	PUNCT
ajis02-3199	156	1	these	these	DET
ajis02-3199	156	2	scenarios	scenario	NOUN
ajis02-3199	156	3	were	be	AUX
ajis02-3199	156	4	measured	measure	VERB
ajis02-3199	156	5	using	use	VERB
ajis02-3199	156	6	a	a	DET
ajis02-3199	156	7	summative	summative	ADJ
ajis02-3199	156	8	score	score	NOUN
ajis02-3199	156	9	of	of	ADP
ajis02-3199	156	10	both	both	DET
ajis02-3199	156	11	customer	customer	NOUN
ajis02-3199	156	12	and	and	CCONJ
ajis02-3199	156	13	firm	firm	ADJ
ajis02-3199	156	14	contribution	contribution	NOUN
ajis02-3199	156	15	to	to	ADP
ajis02-3199	156	16	the	the	DET
ajis02-3199	156	17	recovery	recovery	NOUN
ajis02-3199	156	18	.	.	PUNCT
ajis02-3199	157	1	the	the	DET
ajis02-3199	157	2	summative	summative	ADJ
ajis02-3199	157	3	scale	scale	NOUN
ajis02-3199	157	4	was	be	AUX
ajis02-3199	157	5	required	require	VERB
ajis02-3199	157	6	to	to	PART
ajis02-3199	157	7	measure	measure	VERB
ajis02-3199	157	8	the	the	DET
ajis02-3199	157	9	relative	relative	ADJ
ajis02-3199	157	10	contribution	contribution	NOUN
ajis02-3199	157	11	of	of	ADP
ajis02-3199	157	12	the	the	DET
ajis02-3199	157	13	customers	customer	NOUN
ajis02-3199	157	14	with	with	ADP
ajis02-3199	157	15	respect	respect	NOUN
ajis02-3199	157	16	to	to	ADP
ajis02-3199	157	17	the	the	DET
ajis02-3199	157	18	firm	firm	NOUN
ajis02-3199	157	19	in	in	ADP
ajis02-3199	157	20	the	the	DET
ajis02-3199	157	21	service	service	NOUN
ajis02-3199	157	22	recovery	recovery	NOUN
ajis02-3199	157	23	process	process	NOUN
ajis02-3199	157	24	.	.	PUNCT
ajis02-3199	158	1	manipulation	manipulation	NOUN
ajis02-3199	158	2	of	of	ADP
ajis02-3199	158	3	three	three	NUM
ajis02-3199	158	4	service	service	NOUN
ajis02-3199	158	5	recovery	recovery	NOUN
ajis02-3199	158	6	types	type	NOUN
ajis02-3199	158	7	was	be	AUX
ajis02-3199	158	8	checked	check	VERB
ajis02-3199	158	9	using	use	VERB
ajis02-3199	158	10	a	a	DET
ajis02-3199	158	11	single	single	ADJ
ajis02-3199	158	12	item	item	NOUN
ajis02-3199	158	13	scale	scale	NOUN
ajis02-3199	158	14	by	by	ADP
ajis02-3199	158	15	dong	dong	PROPN
ajis02-3199	158	16	et	et	PROPN
ajis02-3199	158	17	al	al	PROPN
ajis02-3199	158	18	.	.	PUNCT
ajis02-3199	159	1	(	(	PUNCT
ajis02-3199	159	2	2016	2016	NUM
ajis02-3199	159	3	)	)	PUNCT
ajis02-3199	159	4	.	.	PUNCT
ajis02-3199	160	1	the	the	DET
ajis02-3199	160	2	scale	scale	NOUN
ajis02-3199	160	3	item	item	NOUN
ajis02-3199	160	4	:	:	PUNCT
ajis02-3199	160	5	‘	'	PUNCT
ajis02-3199	160	6	using	use	VERB
ajis02-3199	160	7	a	a	DET
ajis02-3199	160	8	10	10	NUM
ajis02-3199	160	9	-	-	PUNCT
ajis02-3199	160	10	point	point	NOUN
ajis02-3199	160	11	scale	scale	NOUN
ajis02-3199	160	12	,	,	PUNCT
ajis02-3199	160	13	please	please	INTJ
ajis02-3199	160	14	rate	rate	VERB
ajis02-3199	160	15	both	both	DET
ajis02-3199	160	16	your	your	PRON
ajis02-3199	160	17	and	and	CCONJ
ajis02-3199	160	18	firm	firm	ADJ
ajis02-3199	160	19	contribution	contribution	NOUN
ajis02-3199	160	20	to	to	ADP
ajis02-3199	160	21	the	the	DET
ajis02-3199	160	22	described	describe	VERB
ajis02-3199	160	23	recovery	recovery	NOUN
ajis02-3199	160	24	solution	solution	NOUN
ajis02-3199	160	25	(	(	PUNCT
ajis02-3199	160	26	both	both	PRON
ajis02-3199	160	27	should	should	AUX
ajis02-3199	160	28	add	add	VERB
ajis02-3199	160	29	up	up	ADP
ajis02-3199	160	30	to	to	PART
ajis02-3199	160	31	10	10	NUM
ajis02-3199	160	32	)	)	PUNCT
ajis02-3199	160	33	’	'	PUNCT
ajis02-3199	160	34	.	.	PUNCT
ajis02-3199	161	1	recovery	recovery	NOUN
ajis02-3199	161	2	satisfaction	satisfaction	NOUN
ajis02-3199	161	3	was	be	AUX
ajis02-3199	161	4	measured	measure	VERB
ajis02-3199	161	5	using	use	VERB
ajis02-3199	161	6	a	a	DET
ajis02-3199	161	7	three	three	NUM
ajis02-3199	161	8	items	item	NOUN
ajis02-3199	161	9	scale	scale	NOUN
ajis02-3199	161	10	by	by	ADP
ajis02-3199	161	11	dong	dong	PROPN
ajis02-3199	161	12	et	et	PROPN
ajis02-3199	161	13	al	al	PROPN
ajis02-3199	161	14	.	.	PUNCT
ajis02-3199	162	1	(	(	PUNCT
ajis02-3199	162	2	2016	2016	NUM
ajis02-3199	162	3	)	)	PUNCT
ajis02-3199	162	4	.	.	PUNCT
ajis02-3199	163	1	a	a	DET
ajis02-3199	163	2	sample	sample	NOUN
ajis02-3199	163	3	item	item	NOUN
ajis02-3199	163	4	includes	include	VERB
ajis02-3199	163	5	:	:	PUNCT
ajis02-3199	163	6	‘	'	PUNCT
ajis02-3199	163	7	how	how	SCONJ
ajis02-3199	163	8	satisfied	satisfied	ADJ
ajis02-3199	163	9	were	be	AUX
ajis02-3199	163	10	you	you	PRON
ajis02-3199	163	11	about	about	ADP
ajis02-3199	163	12	the	the	DET
ajis02-3199	163	13	solution	solution	NOUN
ajis02-3199	163	14	to	to	ADP
ajis02-3199	163	15	this	this	DET
ajis02-3199	163	16	problem	problem	NOUN
ajis02-3199	163	17	?	?	PUNCT
ajis02-3199	163	18	’	'	PUNCT
ajis02-3199	163	19	.	.	PUNCT
ajis02-3199	164	1	cbe	cbe	PROPN
ajis02-3199	164	2	was	be	AUX
ajis02-3199	164	3	measured	measure	VERB
ajis02-3199	164	4	using	use	VERB
ajis02-3199	164	5	a	a	DET
ajis02-3199	164	6	10	10	NUM
ajis02-3199	164	7	items	item	NOUN
ajis02-3199	164	8	scale	scale	NOUN
ajis02-3199	164	9	of	of	ADP
ajis02-3199	164	10	hollebeek	hollebeek	NOUN
ajis02-3199	164	11	et	et	PROPN
ajis02-3199	164	12	al	al	PROPN
ajis02-3199	164	13	.	.	PUNCT
ajis02-3199	164	14	(	(	PUNCT
ajis02-3199	164	15	2014	2014	NUM
ajis02-3199	164	16	)	)	PUNCT
ajis02-3199	164	17	.	.	PUNCT
ajis02-3199	165	1	a	a	DET
ajis02-3199	165	2	sample	sample	NOUN
ajis02-3199	165	3	item	item	NOUN
ajis02-3199	165	4	includes	include	VERB
ajis02-3199	165	5	:	:	PUNCT
ajis02-3199	165	6	‘	'	PUNCT
ajis02-3199	165	7	using	use	VERB
ajis02-3199	165	8	my	my	PRON
ajis02-3199	165	9	food	food	NOUN
ajis02-3199	165	10	app	app	NOUN
ajis02-3199	165	11	gets	get	VERB
ajis02-3199	165	12	me	i	PRON
ajis02-3199	165	13	to	to	PART
ajis02-3199	165	14	think	think	VERB
ajis02-3199	165	15	about	about	ADP
ajis02-3199	165	16	that	that	DET
ajis02-3199	165	17	brand	brand	NOUN
ajis02-3199	165	18	’	'	PUNCT
ajis02-3199	165	19	.	.	PUNCT
ajis02-3199	166	1	similarly	similarly	ADV
ajis02-3199	166	2	,	,	PUNCT
ajis02-3199	166	3	e	e	X
ajis02-3199	166	4	-	-	NOUN
ajis02-3199	166	5	wom	wom	NOUN
ajis02-3199	166	6	was	be	AUX
ajis02-3199	166	7	measured	measure	VERB
ajis02-3199	166	8	using	use	VERB
ajis02-3199	166	9	a	a	DET
ajis02-3199	166	10	four	four	NUM
ajis02-3199	166	11	items	item	NOUN
ajis02-3199	166	12	scale	scale	NOUN
ajis02-3199	166	13	adopted	adopt	VERB
ajis02-3199	166	14	from	from	ADP
ajis02-3199	166	15	srinivasan	srinivasan	PROPN
ajis02-3199	166	16	et	et	PROPN
ajis02-3199	166	17	al	al	PROPN
ajis02-3199	166	18	.	.	PROPN
ajis02-3199	167	1	(	(	PUNCT
ajis02-3199	167	2	2002	2002	NUM
ajis02-3199	167	3	)	)	PUNCT
ajis02-3199	167	4	.	.	PUNCT
ajis02-3199	168	1	a	a	DET
ajis02-3199	168	2	sample	sample	NOUN
ajis02-3199	168	3	item	item	NOUN
ajis02-3199	168	4	of	of	ADP
ajis02-3199	168	5	the	the	DET
ajis02-3199	168	6	e	e	NOUN
ajis02-3199	168	7	-	-	NOUN
ajis02-3199	168	8	wom	wom	ADJ
ajis02-3199	168	9	scale	scale	NOUN
ajis02-3199	168	10	includes	include	VERB
ajis02-3199	168	11	:	:	PUNCT
ajis02-3199	168	12	‘	'	PUNCT
ajis02-3199	168	13	i	i	PRON
ajis02-3199	168	14	would	would	AUX
ajis02-3199	168	15	like	like	VERB
ajis02-3199	168	16	to	to	PART
ajis02-3199	168	17	introduce	introduce	VERB
ajis02-3199	168	18	the	the	DET
ajis02-3199	168	19	food	food	NOUN
ajis02-3199	168	20	app	app	NOUN
ajis02-3199	168	21	brand	brand	NOUN
ajis02-3199	168	22	to	to	ADP
ajis02-3199	168	23	others	other	NOUN
ajis02-3199	168	24	.	.	PUNCT
ajis02-3199	169	1	3.3	3.3	NUM
ajis02-3199	169	2	data	datum	NOUN
ajis02-3199	169	3	analysis	analysis	NOUN
ajis02-3199	169	4	the	the	DET
ajis02-3199	169	5	data	datum	NOUN
ajis02-3199	169	6	gathered	gather	VERB
ajis02-3199	169	7	was	be	AUX
ajis02-3199	169	8	analyzed	analyze	VERB
ajis02-3199	169	9	mainly	mainly	ADV
ajis02-3199	169	10	in	in	ADP
ajis02-3199	169	11	two	two	NUM
ajis02-3199	169	12	phases	phase	NOUN
ajis02-3199	169	13	.	.	PUNCT
ajis02-3199	170	1	the	the	DET
ajis02-3199	170	2	first	first	ADJ
ajis02-3199	170	3	phase	phase	NOUN
ajis02-3199	170	4	consisted	consist	VERB
ajis02-3199	170	5	of	of	ADP
ajis02-3199	170	6	preliminary	preliminary	ADJ
ajis02-3199	170	7	analysis	analysis	NOUN
ajis02-3199	170	8	comprising	comprise	VERB
ajis02-3199	170	9	the	the	DET
ajis02-3199	170	10	test	test	NOUN
ajis02-3199	170	11	of	of	ADP
ajis02-3199	170	12	internal	internal	ADJ
ajis02-3199	170	13	consistency	consistency	NOUN
ajis02-3199	170	14	,	,	PUNCT
ajis02-3199	170	15	bivariate	bivariate	ADJ
ajis02-3199	170	16	pearson	pearson	NOUN
ajis02-3199	170	17	correlation	correlation	NOUN
ajis02-3199	170	18	coefficient	coefficient	NOUN
ajis02-3199	170	19	,	,	PUNCT
ajis02-3199	170	20	australasian	australasian	ADJ
ajis02-3199	170	21	journal	journal	NOUN
ajis02-3199	170	22	of	of	ADP
ajis02-3199	170	23	information	information	NOUN
ajis02-3199	170	24	systems	system	NOUN
ajis02-3199	170	25	bhimavarapu	bhimavarapu	VERB
ajis02-3199	170	26	et	et	PROPN
ajis02-3199	170	27	al	al	PROPN
ajis02-3199	170	28	.	.	PROPN
ajis02-3199	170	29	2021	2021	NUM
ajis02-3199	170	30	,	,	PUNCT
ajis02-3199	170	31	vol	vol	NOUN
ajis02-3199	170	32	25	25	NUM
ajis02-3199	170	33	,	,	PUNCT
ajis02-3199	170	34	research	research	NOUN
ajis02-3199	170	35	on	on	ADP
ajis02-3199	170	36	consumer	consumer	NOUN
ajis02-3199	170	37	evaluation	evaluation	NOUN
ajis02-3199	170	38	interactive	interactive	ADJ
ajis02-3199	170	39	app	app	NOUN
ajis02-3199	170	40	-	-	PUNCT
ajis02-3199	170	41	based	base	VERB
ajis02-3199	170	42	services	service	NOUN
ajis02-3199	170	43	:	:	PUNCT
ajis02-3199	170	44	recovery	recovery	NOUN
ajis02-3199	170	45	evaluations	evaluation	NOUN
ajis02-3199	170	46	of	of	ADP
ajis02-3199	170	47	mobile	mobile	ADJ
ajis02-3199	170	48	applications	application	NOUN
ajis02-3199	170	49	9	9	NUM
ajis02-3199	170	50	mean	mean	ADJ
ajis02-3199	170	51	,	,	PUNCT
ajis02-3199	170	52	standard	standard	ADJ
ajis02-3199	170	53	deviation	deviation	NOUN
ajis02-3199	170	54	(	(	PUNCT
ajis02-3199	170	55	sd	sd	NOUN
ajis02-3199	170	56	)	)	PUNCT
ajis02-3199	170	57	,	,	PUNCT
ajis02-3199	170	58	skewness	skewness	NOUN
ajis02-3199	170	59	,	,	PUNCT
ajis02-3199	170	60	and	and	CCONJ
ajis02-3199	170	61	kurtosis	kurtosis	NOUN
ajis02-3199	170	62	.	.	PUNCT
ajis02-3199	171	1	the	the	DET
ajis02-3199	171	2	possible	possible	ADJ
ajis02-3199	171	3	impact	impact	NOUN
ajis02-3199	171	4	of	of	ADP
ajis02-3199	171	5	common	common	ADJ
ajis02-3199	171	6	method	method	NOUN
ajis02-3199	171	7	bias	bias	NOUN
ajis02-3199	171	8	(	(	PUNCT
ajis02-3199	171	9	cmb	cmb	PROPN
ajis02-3199	171	10	)	)	PUNCT
ajis02-3199	171	11	was	be	AUX
ajis02-3199	171	12	also	also	ADV
ajis02-3199	171	13	checked	check	VERB
ajis02-3199	171	14	using	use	VERB
ajis02-3199	171	15	harman	harman	PROPN
ajis02-3199	171	16	’s	’s	PART
ajis02-3199	171	17	single	single	ADJ
ajis02-3199	171	18	factor	factor	NOUN
ajis02-3199	171	19	test	test	NOUN
ajis02-3199	171	20	for	for	ADP
ajis02-3199	171	21	all	all	DET
ajis02-3199	171	22	the	the	DET
ajis02-3199	171	23	latent	latent	NOUN
ajis02-3199	171	24	constructs	construct	VERB
ajis02-3199	171	25	.	.	PUNCT
ajis02-3199	172	1	the	the	DET
ajis02-3199	172	2	second	second	ADJ
ajis02-3199	172	3	phase	phase	NOUN
ajis02-3199	172	4	of	of	ADP
ajis02-3199	172	5	the	the	DET
ajis02-3199	172	6	data	datum	NOUN
ajis02-3199	172	7	analysis	analysis	NOUN
ajis02-3199	172	8	consisted	consist	VERB
ajis02-3199	172	9	of	of	ADP
ajis02-3199	172	10	hypotheses	hypothesis	NOUN
ajis02-3199	172	11	testing	testing	NOUN
ajis02-3199	172	12	.	.	PUNCT
ajis02-3199	173	1	multivariate	multivariate	VERB
ajis02-3199	173	2	analysis	analysis	NOUN
ajis02-3199	173	3	of	of	ADP
ajis02-3199	173	4	variance	variance	NOUN
ajis02-3199	173	5	(	(	PUNCT
ajis02-3199	173	6	manova	manova	PROPN
ajis02-3199	173	7	)	)	PUNCT
ajis02-3199	173	8	was	be	AUX
ajis02-3199	173	9	used	use	VERB
ajis02-3199	173	10	to	to	PART
ajis02-3199	173	11	examine	examine	VERB
ajis02-3199	173	12	the	the	DET
ajis02-3199	173	13	differential	differential	ADJ
ajis02-3199	173	14	impact	impact	NOUN
ajis02-3199	173	15	of	of	ADP
ajis02-3199	173	16	three	three	NUM
ajis02-3199	173	17	service	service	NOUN
ajis02-3199	173	18	recovery	recovery	NOUN
ajis02-3199	173	19	types	type	NOUN
ajis02-3199	173	20	on	on	ADP
ajis02-3199	173	21	recovery	recovery	NOUN
ajis02-3199	173	22	satisfaction	satisfaction	NOUN
ajis02-3199	173	23	h1(a	h1(a	PROPN
ajis02-3199	173	24	-	-	PUNCT
ajis02-3199	173	25	c	c	NOUN
ajis02-3199	173	26	)	)	PUNCT
ajis02-3199	173	27	,	,	PUNCT
ajis02-3199	173	28	cbe	cbe	PROPN
ajis02-3199	173	29	(	(	PUNCT
ajis02-3199	173	30	h2(a	h2(a	NOUN
ajis02-3199	173	31	-	-	PUNCT
ajis02-3199	173	32	c	c	NOUN
ajis02-3199	173	33	)	)	PUNCT
ajis02-3199	173	34	,	,	PUNCT
ajis02-3199	173	35	and	and	CCONJ
ajis02-3199	173	36	e	e	NOUN
ajis02-3199	173	37	-	-	NOUN
ajis02-3199	173	38	wom	wom	NOUN
ajis02-3199	173	39	(	(	PUNCT
ajis02-3199	173	40	h3(a	h3(a	NOUN
ajis02-3199	173	41	-	-	NOUN
ajis02-3199	173	42	c	c	NOUN
ajis02-3199	173	43	)	)	PUNCT
ajis02-3199	173	44	.	.	PUNCT
ajis02-3199	174	1	following	follow	VERB
ajis02-3199	174	2	hayes	hayes	PROPN
ajis02-3199	174	3	(	(	PUNCT
ajis02-3199	174	4	2017	2017	NUM
ajis02-3199	174	5	)	)	PUNCT
ajis02-3199	174	6	procedure	procedure	NOUN
ajis02-3199	174	7	of	of	ADP
ajis02-3199	174	8	examining	examine	VERB
ajis02-3199	174	9	the	the	DET
ajis02-3199	174	10	mediating	mediate	VERB
ajis02-3199	174	11	effect	effect	NOUN
ajis02-3199	174	12	,	,	PUNCT
ajis02-3199	174	13	regression	regression	VERB
ajis02-3199	174	14	analysis	analysis	NOUN
ajis02-3199	174	15	was	be	AUX
ajis02-3199	174	16	performed	perform	VERB
ajis02-3199	174	17	using	use	VERB
ajis02-3199	174	18	process	process	NOUN
ajis02-3199	174	19	macro	macro	NOUN
ajis02-3199	174	20	,	,	PUNCT
ajis02-3199	174	21	model-4	model-4	X
ajis02-3199	174	22	to	to	PART
ajis02-3199	174	23	examine	examine	VERB
ajis02-3199	174	24	the	the	DET
ajis02-3199	174	25	mediating	mediate	VERB
ajis02-3199	174	26	role	role	NOUN
ajis02-3199	174	27	of	of	ADP
ajis02-3199	174	28	recovery	recovery	NOUN
ajis02-3199	174	29	satisfaction	satisfaction	NOUN
ajis02-3199	174	30	between	between	ADP
ajis02-3199	174	31	cbe	cbe	PROPN
ajis02-3199	174	32	and	and	CCONJ
ajis02-3199	174	33	e	e	PROPN
ajis02-3199	174	34	-	-	NOUN
ajis02-3199	174	35	wom	wom	ADJ
ajis02-3199	174	36	relationship	relationship	NOUN
ajis02-3199	174	37	(	(	PUNCT
ajis02-3199	174	38	h4	h4	NOUN
ajis02-3199	174	39	-	-	PUNCT
ajis02-3199	174	40	h5	h5	NOUN
ajis02-3199	174	41	)	)	PUNCT
ajis02-3199	174	42	.	.	PUNCT
ajis02-3199	175	1	3.3.1	3.3.1	NUM
ajis02-3199	175	2	common	common	ADJ
ajis02-3199	175	3	method	method	NOUN
ajis02-3199	175	4	bias	bias	NOUN
ajis02-3199	175	5	to	to	PART
ajis02-3199	175	6	avoid	avoid	VERB
ajis02-3199	175	7	and	and	CCONJ
ajis02-3199	175	8	detect	detect	VERB
ajis02-3199	175	9	the	the	DET
ajis02-3199	175	10	possible	possible	ADJ
ajis02-3199	175	11	impact	impact	NOUN
ajis02-3199	175	12	of	of	ADP
ajis02-3199	175	13	common	common	ADJ
ajis02-3199	175	14	method	method	NOUN
ajis02-3199	175	15	variance	variance	NOUN
ajis02-3199	175	16	bias	bias	NOUN
ajis02-3199	175	17	(	(	PUNCT
ajis02-3199	175	18	cmb	cmb	PROPN
ajis02-3199	175	19	)	)	PUNCT
ajis02-3199	175	20	in	in	ADP
ajis02-3199	175	21	survey	survey	NOUN
ajis02-3199	175	22	data	datum	NOUN
ajis02-3199	175	23	,	,	PUNCT
ajis02-3199	175	24	the	the	DET
ajis02-3199	175	25	study	study	NOUN
ajis02-3199	175	26	used	use	VERB
ajis02-3199	175	27	both	both	DET
ajis02-3199	175	28	ex	ex	NOUN
ajis02-3199	175	29	-	-	NOUN
ajis02-3199	175	30	ante	ante	NOUN
ajis02-3199	175	31	measures	measure	NOUN
ajis02-3199	175	32	and	and	CCONJ
ajis02-3199	175	33	ex	ex	NOUN
ajis02-3199	175	34	-	-	NOUN
ajis02-3199	175	35	post	post	ADJ
ajis02-3199	175	36	techniques	technique	NOUN
ajis02-3199	175	37	suggested	suggest	VERB
ajis02-3199	175	38	by	by	ADP
ajis02-3199	175	39	podsakoff	podsakoff	PROPN
ajis02-3199	175	40	et	et	PROPN
ajis02-3199	175	41	al	al	PROPN
ajis02-3199	175	42	.	.	PROPN
ajis02-3199	176	1	(	(	PUNCT
ajis02-3199	176	2	2003	2003	NUM
ajis02-3199	176	3	)	)	PUNCT
ajis02-3199	176	4	.	.	PUNCT
ajis02-3199	177	1	several	several	ADJ
ajis02-3199	177	2	ex	ex	NOUN
ajis02-3199	177	3	-	-	NOUN
ajis02-3199	177	4	ante	ante	NOUN
ajis02-3199	177	5	strategies	strategy	NOUN
ajis02-3199	177	6	were	be	AUX
ajis02-3199	177	7	adopted	adopt	VERB
ajis02-3199	177	8	by	by	ADP
ajis02-3199	177	9	the	the	DET
ajis02-3199	177	10	study	study	NOUN
ajis02-3199	177	11	to	to	PART
ajis02-3199	177	12	prevent	prevent	VERB
ajis02-3199	177	13	the	the	DET
ajis02-3199	177	14	cmb	cmb	PROPN
ajis02-3199	177	15	effect	effect	NOUN
ajis02-3199	177	16	.	.	PUNCT
ajis02-3199	178	1	these	these	PRON
ajis02-3199	178	2	are	be	AUX
ajis02-3199	178	3	(	(	PUNCT
ajis02-3199	178	4	1	1	NUM
ajis02-3199	178	5	)	)	PUNCT
ajis02-3199	178	6	items	item	NOUN
ajis02-3199	178	7	of	of	ADP
ajis02-3199	178	8	the	the	DET
ajis02-3199	178	9	latent	latent	NOUN
ajis02-3199	178	10	constructs	construct	NOUN
ajis02-3199	178	11	were	be	AUX
ajis02-3199	178	12	jumbled	jumble	VERB
ajis02-3199	178	13	up	up	ADP
ajis02-3199	178	14	and	and	CCONJ
ajis02-3199	178	15	were	be	AUX
ajis02-3199	178	16	not	not	PART
ajis02-3199	178	17	labelled	label	VERB
ajis02-3199	178	18	,	,	PUNCT
ajis02-3199	178	19	(	(	PUNCT
ajis02-3199	178	20	2	2	X
ajis02-3199	178	21	)	)	PUNCT
ajis02-3199	178	22	respondents	respondent	NOUN
ajis02-3199	178	23	were	be	AUX
ajis02-3199	178	24	informed	inform	VERB
ajis02-3199	178	25	about	about	ADP
ajis02-3199	178	26	the	the	DET
ajis02-3199	178	27	anonymity	anonymity	NOUN
ajis02-3199	178	28	and	and	CCONJ
ajis02-3199	178	29	confidentiality	confidentiality	NOUN
ajis02-3199	178	30	of	of	ADP
ajis02-3199	178	31	their	their	PRON
ajis02-3199	178	32	responses	response	NOUN
ajis02-3199	178	33	during	during	ADP
ajis02-3199	178	34	the	the	DET
ajis02-3199	178	35	data	datum	NOUN
ajis02-3199	178	36	collection	collection	NOUN
ajis02-3199	178	37	.	.	PUNCT
ajis02-3199	179	1	however	however	ADV
ajis02-3199	179	2	,	,	PUNCT
ajis02-3199	179	3	to	to	PART
ajis02-3199	179	4	test	test	VERB
ajis02-3199	179	5	the	the	DET
ajis02-3199	179	6	possible	possible	ADJ
ajis02-3199	179	7	existence	existence	NOUN
ajis02-3199	179	8	of	of	ADP
ajis02-3199	179	9	cmb	cmb	PROPN
ajis02-3199	179	10	in	in	ADP
ajis02-3199	179	11	the	the	DET
ajis02-3199	179	12	data	datum	NOUN
ajis02-3199	179	13	,	,	PUNCT
ajis02-3199	179	14	harman	harman	PROPN
ajis02-3199	179	15	’s	’s	PART
ajis02-3199	179	16	single	single	ADJ
ajis02-3199	179	17	factor	factor	NOUN
ajis02-3199	179	18	test	test	NOUN
ajis02-3199	179	19	was	be	AUX
ajis02-3199	179	20	performed	perform	VERB
ajis02-3199	179	21	by	by	ADP
ajis02-3199	179	22	constraining	constrain	VERB
ajis02-3199	179	23	all	all	DET
ajis02-3199	179	24	the	the	DET
ajis02-3199	179	25	variables	variable	NOUN
ajis02-3199	179	26	into	into	ADP
ajis02-3199	179	27	a	a	DET
ajis02-3199	179	28	single	single	ADJ
ajis02-3199	179	29	factor	factor	NOUN
ajis02-3199	179	30	with	with	ADP
ajis02-3199	179	31	rotation	rotation	NOUN
ajis02-3199	179	32	constraint	constraint	NOUN
ajis02-3199	179	33	.	.	PUNCT
ajis02-3199	180	1	the	the	DET
ajis02-3199	180	2	results	result	NOUN
ajis02-3199	180	3	revealed	reveal	VERB
ajis02-3199	180	4	that	that	SCONJ
ajis02-3199	180	5	the	the	DET
ajis02-3199	180	6	total	total	ADJ
ajis02-3199	180	7	variance	variance	NOUN
ajis02-3199	180	8	explained	explain	VERB
ajis02-3199	180	9	by	by	ADP
ajis02-3199	180	10	a	a	DET
ajis02-3199	180	11	common	common	ADJ
ajis02-3199	180	12	factor	factor	NOUN
ajis02-3199	180	13	solution	solution	NOUN
ajis02-3199	180	14	accounted	account	VERB
ajis02-3199	180	15	for	for	ADP
ajis02-3199	180	16	39.37	39.37	NUM
ajis02-3199	180	17	%	%	NOUN
ajis02-3199	180	18	,	,	PUNCT
ajis02-3199	180	19	which	which	PRON
ajis02-3199	180	20	is	be	AUX
ajis02-3199	180	21	less	less	ADJ
ajis02-3199	180	22	than	than	ADP
ajis02-3199	180	23	the	the	DET
ajis02-3199	180	24	cut	cut	VERB
ajis02-3199	180	25	-	-	PUNCT
ajis02-3199	180	26	off	off	ADP
ajis02-3199	180	27	limit	limit	NOUN
ajis02-3199	180	28	(	(	PUNCT
ajis02-3199	180	29	50	50	NUM
ajis02-3199	180	30	%	%	NOUN
ajis02-3199	180	31	)	)	PUNCT
ajis02-3199	181	1	(	(	PUNCT
ajis02-3199	181	2	podsakoff	podsakoff	NOUN
ajis02-3199	181	3	et	et	PROPN
ajis02-3199	181	4	al	al	PROPN
ajis02-3199	181	5	.	.	PROPN
ajis02-3199	181	6	,	,	PUNCT
ajis02-3199	181	7	2003	2003	NUM
ajis02-3199	181	8	;	;	PUNCT
ajis02-3199	181	9	malhotra	malhotra	PROPN
ajis02-3199	181	10	et	et	PROPN
ajis02-3199	181	11	al	al	PROPN
ajis02-3199	181	12	.	.	PROPN
ajis02-3199	181	13	,	,	PUNCT
ajis02-3199	181	14	2006	2006	NUM
ajis02-3199	181	15	)	)	PUNCT
ajis02-3199	181	16	.	.	PUNCT
ajis02-3199	182	1	the	the	DET
ajis02-3199	182	2	study	study	NOUN
ajis02-3199	182	3	also	also	ADV
ajis02-3199	182	4	checked	check	VERB
ajis02-3199	182	5	the	the	DET
ajis02-3199	182	6	full	full	ADJ
ajis02-3199	182	7	collinearity	collinearity	NOUN
ajis02-3199	182	8	test	test	NOUN
ajis02-3199	182	9	as	as	ADP
ajis02-3199	182	10	a	a	DET
ajis02-3199	182	11	comprehensive	comprehensive	ADJ
ajis02-3199	182	12	procedure	procedure	NOUN
ajis02-3199	182	13	for	for	ADP
ajis02-3199	182	14	the	the	DET
ajis02-3199	182	15	identification	identification	NOUN
ajis02-3199	182	16	of	of	ADP
ajis02-3199	182	17	cmb	cmb	PROPN
ajis02-3199	182	18	(	(	PUNCT
ajis02-3199	182	19	koch	koch	PROPN
ajis02-3199	182	20	&	&	CCONJ
ajis02-3199	182	21	lynn	lynn	PROPN
ajis02-3199	182	22	,	,	PUNCT
ajis02-3199	182	23	2012	2012	NUM
ajis02-3199	182	24	)	)	PUNCT
ajis02-3199	182	25	.	.	PUNCT
ajis02-3199	183	1	the	the	DET
ajis02-3199	183	2	results	result	NOUN
ajis02-3199	183	3	indicated	indicate	VERB
ajis02-3199	183	4	that	that	SCONJ
ajis02-3199	183	5	all	all	DET
ajis02-3199	183	6	vif	vif	NOUN
ajis02-3199	183	7	values	value	NOUN
ajis02-3199	183	8	of	of	ADP
ajis02-3199	183	9	the	the	DET
ajis02-3199	183	10	construct	construct	NOUN
ajis02-3199	183	11	were	be	AUX
ajis02-3199	183	12	below	below	ADP
ajis02-3199	183	13	the	the	DET
ajis02-3199	183	14	3.3	3.3	NUM
ajis02-3199	183	15	threshold	threshold	NOUN
ajis02-3199	183	16	mark	mark	NOUN
ajis02-3199	183	17	(	(	PUNCT
ajis02-3199	183	18	kock	kock	PROPN
ajis02-3199	183	19	,	,	PUNCT
ajis02-3199	183	20	2015	2015	NUM
ajis02-3199	183	21	)	)	PUNCT
ajis02-3199	183	22	,	,	PUNCT
ajis02-3199	183	23	indicating	indicate	VERB
ajis02-3199	183	24	no	no	DET
ajis02-3199	183	25	cmb	cmb	NOUN
ajis02-3199	183	26	problem	problem	NOUN
ajis02-3199	183	27	.	.	PUNCT
ajis02-3199	184	1	finally	finally	ADV
ajis02-3199	184	2	,	,	PUNCT
ajis02-3199	184	3	the	the	DET
ajis02-3199	184	4	study	study	NOUN
ajis02-3199	184	5	also	also	ADV
ajis02-3199	184	6	followed	follow	VERB
ajis02-3199	184	7	the	the	DET
ajis02-3199	184	8	correlation	correlation	NOUN
ajis02-3199	184	9	matrix	matrix	NOUN
ajis02-3199	184	10	approach	approach	NOUN
ajis02-3199	184	11	(	(	PUNCT
ajis02-3199	184	12	presented	present	VERB
ajis02-3199	184	13	in	in	ADP
ajis02-3199	184	14	table	table	NOUN
ajis02-3199	184	15	1	1	NUM
ajis02-3199	184	16	)	)	PUNCT
ajis02-3199	184	17	suggested	suggest	VERB
ajis02-3199	184	18	by	by	ADP
ajis02-3199	184	19	pavlou	pavlou	PROPN
ajis02-3199	184	20	et	et	PROPN
ajis02-3199	184	21	al	al	PROPN
ajis02-3199	184	22	.	.	PROPN
ajis02-3199	185	1	(	(	PUNCT
ajis02-3199	185	2	2007	2007	NUM
ajis02-3199	185	3	)	)	PUNCT
ajis02-3199	186	1	to	to	PART
ajis02-3199	186	2	detect	detect	VERB
ajis02-3199	186	3	cmb	cmb	PROPN
ajis02-3199	186	4	.	.	PUNCT
ajis02-3199	187	1	the	the	DET
ajis02-3199	187	2	result	result	NOUN
ajis02-3199	187	3	does	do	AUX
ajis02-3199	187	4	not	not	PART
ajis02-3199	187	5	indicate	indicate	VERB
ajis02-3199	187	6	any	any	DET
ajis02-3199	187	7	highly	highly	ADV
ajis02-3199	187	8	correlated	correlate	VERB
ajis02-3199	187	9	factors	factor	NOUN
ajis02-3199	187	10	(	(	PUNCT
ajis02-3199	187	11	r	r	X
ajis02-3199	187	12	>	>	X
ajis02-3199	187	13	.90	.90	NUM
ajis02-3199	187	14	)	)	PUNCT
ajis02-3199	187	15	in	in	ADP
ajis02-3199	187	16	the	the	DET
ajis02-3199	187	17	analysis	analysis	NOUN
ajis02-3199	187	18	.	.	PUNCT
ajis02-3199	188	1	therefore	therefore	ADV
ajis02-3199	188	2	,	,	PUNCT
ajis02-3199	188	3	the	the	DET
ajis02-3199	188	4	result	result	NOUN
ajis02-3199	188	5	suggested	suggest	VERB
ajis02-3199	188	6	the	the	DET
ajis02-3199	188	7	absence	absence	NOUN
ajis02-3199	188	8	of	of	ADP
ajis02-3199	188	9	cmb	cmb	PROPN
ajis02-3199	188	10	in	in	ADP
ajis02-3199	188	11	the	the	DET
ajis02-3199	188	12	data	datum	NOUN
ajis02-3199	188	13	.	.	PUNCT
ajis02-3199	189	1	3.3.2	3.3.2	NUM
ajis02-3199	189	2	preliminary	preliminary	ADJ
ajis02-3199	189	3	analysis	analysis	NOUN
ajis02-3199	189	4	the	the	DET
ajis02-3199	189	5	findings	finding	NOUN
ajis02-3199	189	6	of	of	ADP
ajis02-3199	189	7	this	this	DET
ajis02-3199	189	8	study	study	NOUN
ajis02-3199	189	9	provide	provide	VERB
ajis02-3199	189	10	insights	insight	NOUN
ajis02-3199	189	11	into	into	ADP
ajis02-3199	189	12	the	the	DET
ajis02-3199	189	13	relationships	relationship	NOUN
ajis02-3199	189	14	among	among	ADP
ajis02-3199	189	15	the	the	DET
ajis02-3199	189	16	constructs	construct	NOUN
ajis02-3199	189	17	under	under	ADP
ajis02-3199	189	18	investigation	investigation	NOUN
ajis02-3199	189	19	.	.	PUNCT
ajis02-3199	190	1	in	in	ADP
ajis02-3199	190	2	the	the	DET
ajis02-3199	190	3	first	first	ADJ
ajis02-3199	190	4	phase	phase	NOUN
ajis02-3199	190	5	of	of	ADP
ajis02-3199	190	6	data	datum	NOUN
ajis02-3199	190	7	analysis	analysis	NOUN
ajis02-3199	190	8	,	,	PUNCT
ajis02-3199	190	9	the	the	DET
ajis02-3199	190	10	internal	internal	ADJ
ajis02-3199	190	11	consistency	consistency	NOUN
ajis02-3199	190	12	of	of	ADP
ajis02-3199	190	13	the	the	DET
ajis02-3199	190	14	constructs	construct	NOUN
ajis02-3199	190	15	was	be	AUX
ajis02-3199	190	16	tested	test	VERB
ajis02-3199	190	17	.	.	PUNCT
ajis02-3199	191	1	cronbach	cronbach	PROPN
ajis02-3199	191	2	’s	’s	PART
ajis02-3199	191	3	alpha	alpha	NOUN
ajis02-3199	191	4	values	value	NOUN
ajis02-3199	191	5	for	for	ADP
ajis02-3199	191	6	all	all	DET
ajis02-3199	191	7	the	the	DET
ajis02-3199	191	8	latent	latent	NOUN
ajis02-3199	191	9	constructs	construct	VERB
ajis02-3199	191	10	;	;	PUNCT
ajis02-3199	191	11	recovery	recovery	NOUN
ajis02-3199	191	12	satisfaction	satisfaction	NOUN
ajis02-3199	191	13	,	,	PUNCT
ajis02-3199	191	14	cbe	cbe	PROPN
ajis02-3199	191	15	,	,	PUNCT
ajis02-3199	191	16	and	and	CCONJ
ajis02-3199	191	17	electronic	electronic	ADJ
ajis02-3199	191	18	-	-	PUNCT
ajis02-3199	191	19	word	word	NOUN
ajis02-3199	191	20	-	-	PUNCT
ajis02-3199	191	21	of	of	ADP
ajis02-3199	191	22	-	-	PUNCT
ajis02-3199	191	23	mouth	mouth	NOUN
ajis02-3199	191	24	were	be	AUX
ajis02-3199	191	25	found	find	VERB
ajis02-3199	191	26	to	to	PART
ajis02-3199	191	27	be	be	AUX
ajis02-3199	191	28	0.91	0.91	NUM
ajis02-3199	191	29	,	,	PUNCT
ajis02-3199	191	30	0.88	0.88	NUM
ajis02-3199	191	31	,	,	PUNCT
ajis02-3199	191	32	and	and	CCONJ
ajis02-3199	191	33	0.78	0.78	NUM
ajis02-3199	191	34	respectively	respectively	ADV
ajis02-3199	191	35	(	(	PUNCT
ajis02-3199	191	36	refer	refer	VERB
ajis02-3199	191	37	table	table	NOUN
ajis02-3199	191	38	1	1	NUM
ajis02-3199	191	39	)	)	PUNCT
ajis02-3199	191	40	.	.	PUNCT
ajis02-3199	192	1	since	since	SCONJ
ajis02-3199	192	2	all	all	DET
ajis02-3199	192	3	the	the	DET
ajis02-3199	192	4	constructs	construct	NOUN
ajis02-3199	192	5	had	have	VERB
ajis02-3199	192	6	a	a	DET
ajis02-3199	192	7	cronbach	cronbach	NOUN
ajis02-3199	192	8	’s	’s	PART
ajis02-3199	192	9	alpha	alpha	NOUN
ajis02-3199	192	10	value	value	NOUN
ajis02-3199	192	11	of	of	ADP
ajis02-3199	192	12	more	more	ADJ
ajis02-3199	192	13	than	than	ADP
ajis02-3199	192	14	0.70	0.70	NUM
ajis02-3199	192	15	,	,	PUNCT
ajis02-3199	192	16	internal	internal	ADJ
ajis02-3199	192	17	consistency	consistency	NOUN
ajis02-3199	192	18	was	be	AUX
ajis02-3199	192	19	achieved	achieve	VERB
ajis02-3199	192	20	(	(	PUNCT
ajis02-3199	192	21	nunnally	nunnally	ADV
ajis02-3199	192	22	,	,	PUNCT
ajis02-3199	192	23	1978	1978	NUM
ajis02-3199	192	24	;	;	PUNCT
ajis02-3199	192	25	hair	hair	NOUN
ajis02-3199	192	26	et	et	PROPN
ajis02-3199	192	27	al	al	PROPN
ajis02-3199	192	28	.	.	PROPN
ajis02-3199	192	29	,	,	PUNCT
ajis02-3199	192	30	2010	2010	NUM
ajis02-3199	192	31	)	)	PUNCT
ajis02-3199	192	32	.	.	PUNCT
ajis02-3199	193	1	the	the	DET
ajis02-3199	193	2	data	datum	NOUN
ajis02-3199	193	3	collected	collect	VERB
ajis02-3199	193	4	from	from	ADP
ajis02-3199	193	5	the	the	DET
ajis02-3199	193	6	sample	sample	NOUN
ajis02-3199	193	7	also	also	ADV
ajis02-3199	193	8	meets	meet	VERB
ajis02-3199	193	9	the	the	DET
ajis02-3199	193	10	normality	normality	NOUN
ajis02-3199	193	11	assumptions	assumption	NOUN
ajis02-3199	193	12	criteria	criterion	NOUN
ajis02-3199	193	13	as	as	ADP
ajis02-3199	193	14	the	the	DET
ajis02-3199	193	15	skewness	skewness	NOUN
ajis02-3199	193	16	and	and	CCONJ
ajis02-3199	193	17	kurtosis	kurtosis	VERB
ajis02-3199	193	18	value	value	NOUN
ajis02-3199	193	19	lie	lie	NOUN
ajis02-3199	193	20	between	between	ADP
ajis02-3199	193	21	the	the	DET
ajis02-3199	193	22	range	range	NOUN
ajis02-3199	193	23	of	of	ADP
ajis02-3199	193	24	±	±	NUM
ajis02-3199	193	25	2	2	NUM
ajis02-3199	193	26	and	and	CCONJ
ajis02-3199	193	27	±7	±7	VERB
ajis02-3199	193	28	respectively	respectively	ADV
ajis02-3199	193	29	,	,	PUNCT
ajis02-3199	193	30	suggested	suggest	VERB
ajis02-3199	193	31	by	by	ADP
ajis02-3199	193	32	trochim	trochim	NOUN
ajis02-3199	193	33	&	&	CCONJ
ajis02-3199	193	34	donnelly	donnelly	PROPN
ajis02-3199	193	35	(	(	PUNCT
ajis02-3199	193	36	2008	2008	NUM
ajis02-3199	193	37	)	)	PUNCT
ajis02-3199	193	38	.	.	PUNCT
ajis02-3199	194	1	min	min	PROPN
ajis02-3199	194	2	max	max	PROPN
ajis02-3199	194	3	mean	mean	PROPN
ajis02-3199	194	4	sd	sd	ADP
ajis02-3199	194	5	skewness	skewness	NOUN
ajis02-3199	194	6	kurtosis	kurtosis	VERB
ajis02-3199	194	7	1	1	NUM
ajis02-3199	194	8	2	2	NUM
ajis02-3199	194	9	3	3	NUM
ajis02-3199	194	10	1	1	NUM
ajis02-3199	194	11	rs	rs	NOUN
ajis02-3199	194	12	1.0	1.0	NUM
ajis02-3199	194	13	5.0	5.0	NUM
ajis02-3199	194	14	3.35	3.35	NUM
ajis02-3199	194	15	0.9	0.9	NUM
ajis02-3199	194	16	–	–	PUNCT
ajis02-3199	194	17	0.26	0.26	NUM
ajis02-3199	194	18	–	–	PUNCT
ajis02-3199	194	19	0.23	0.23	NUM
ajis02-3199	194	20	0.91	0.91	NUM
ajis02-3199	194	21	2	2	NUM
ajis02-3199	194	22	cbe	cbe	PROPN
ajis02-3199	194	23	1.7	1.7	NUM
ajis02-3199	194	24	5.0	5.0	NUM
ajis02-3199	194	25	3.67	3.67	NUM
ajis02-3199	194	26	0.6	0.6	NUM
ajis02-3199	194	27	–	–	PUNCT
ajis02-3199	194	28	0.92	0.92	NUM
ajis02-3199	194	29	1.43	1.43	NUM
ajis02-3199	194	30	.51	.51	NUM
ajis02-3199	194	31	*	*	PUNCT
ajis02-3199	194	32	*	*	PUNCT
ajis02-3199	194	33	0.88	0.88	NUM
ajis02-3199	194	34	3	3	NUM
ajis02-3199	194	35	e	e	NOUN
ajis02-3199	194	36	-	-	NOUN
ajis02-3199	194	37	wom	wom	ADJ
ajis02-3199	194	38	1.0	1.0	NUM
ajis02-3199	194	39	5.0	5.0	NUM
ajis02-3199	194	40	3.82	3.82	NUM
ajis02-3199	194	41	0.7	0.7	NUM
ajis02-3199	194	42	–	–	PUNCT
ajis02-3199	194	43	0.95	0.95	NUM
ajis02-3199	194	44	1.54	1.54	NUM
ajis02-3199	194	45	.44	.44	NUM
ajis02-3199	194	46	*	*	PUNCT
ajis02-3199	194	47	*	*	PUNCT
ajis02-3199	194	48	.68	.68	PUNCT
ajis02-3199	194	49	*	*	PUNCT
ajis02-3199	194	50	*	*	PUNCT
ajis02-3199	194	51	0.78	0.78	NUM
ajis02-3199	194	52	table	table	NOUN
ajis02-3199	194	53	1	1	NUM
ajis02-3199	194	54	.	.	PUNCT
ajis02-3199	194	55	descriptive	descriptive	ADJ
ajis02-3199	194	56	statistics	statistic	NOUN
ajis02-3199	194	57	,	,	PUNCT
ajis02-3199	194	58	correlation	correlation	NOUN
ajis02-3199	194	59	coefficients	coefficient	NOUN
ajis02-3199	194	60	,	,	PUNCT
ajis02-3199	194	61	and	and	CCONJ
ajis02-3199	194	62	cronbach	cronbach	VERB
ajis02-3199	194	63	’s	’s	PART
ajis02-3199	194	64	alpha	alpha	NOUN
ajis02-3199	194	65	(	(	PUNCT
ajis02-3199	194	66	n	n	NOUN
ajis02-3199	194	67	=	=	NUM
ajis02-3199	194	68	495	495	NUM
ajis02-3199	194	69	)	)	PUNCT
ajis02-3199	194	70	*	*	PUNCT
ajis02-3199	195	1	*	*	PUNCT
ajis02-3199	195	2	*	*	PUNCT
ajis02-3199	195	3	*	*	PUNCT
ajis02-3199	195	4	p	p	X
ajis02-3199	195	5	<	<	X
ajis02-3199	195	6	.01	.01	NUM
ajis02-3199	195	7	.	.	PUNCT
ajis02-3199	195	8	note	note	NOUN
ajis02-3199	195	9	:	:	PUNCT
ajis02-3199	196	1	values	value	NOUN
ajis02-3199	196	2	along	along	ADP
ajis02-3199	196	3	the	the	DET
ajis02-3199	196	4	diagonal	diagonal	ADJ
ajis02-3199	196	5	in	in	ADP
ajis02-3199	196	6	boldface	boldface	NOUN
ajis02-3199	196	7	represent	represent	VERB
ajis02-3199	196	8	cronbach	cronbach	PROPN
ajis02-3199	196	9	’s	’s	PART
ajis02-3199	196	10	alpha	alpha	ADJ
ajis02-3199	196	11	coefficients	coefficient	NOUN
ajis02-3199	196	12	;	;	PUNCT
ajis02-3199	196	13	rs	rs	NOUN
ajis02-3199	196	14	=	=	SYM
ajis02-3199	196	15	recovery	recovery	NOUN
ajis02-3199	196	16	satisfaction	satisfaction	NOUN
ajis02-3199	196	17	;	;	PUNCT
ajis02-3199	196	18	cbe	cbe	PROPN
ajis02-3199	196	19	=	=	SYM
ajis02-3199	196	20	consumer	consumer	NOUN
ajis02-3199	196	21	-	-	PUNCT
ajis02-3199	196	22	brand	brand	NOUN
ajis02-3199	196	23	engagement	engagement	NOUN
ajis02-3199	196	24	;	;	PUNCT
ajis02-3199	196	25	e	e	X
ajis02-3199	196	26	-	-	NOUN
ajis02-3199	196	27	wom	wom	NOUN
ajis02-3199	196	28	=	=	SYM
ajis02-3199	196	29	electronic	electronic	ADJ
ajis02-3199	196	30	-	-	PUNCT
ajis02-3199	196	31	word	word	NOUN
ajis02-3199	196	32	of	of	ADP
ajis02-3199	196	33	mouth	mouth	NOUN
ajis02-3199	196	34	.	.	PUNCT
ajis02-3199	197	1	australasian	australasian	ADJ
ajis02-3199	197	2	journal	journal	NOUN
ajis02-3199	197	3	of	of	ADP
ajis02-3199	197	4	information	information	NOUN
ajis02-3199	197	5	systems	system	NOUN
ajis02-3199	197	6	bhimavarapu	bhimavarapu	VERB
ajis02-3199	197	7	et	et	PROPN
ajis02-3199	197	8	al	al	PROPN
ajis02-3199	197	9	.	.	PROPN
ajis02-3199	197	10	2021	2021	NUM
ajis02-3199	197	11	,	,	PUNCT
ajis02-3199	197	12	vol	vol	NOUN
ajis02-3199	197	13	25	25	NUM
ajis02-3199	197	14	,	,	PUNCT
ajis02-3199	197	15	research	research	NOUN
ajis02-3199	197	16	on	on	ADP
ajis02-3199	197	17	consumer	consumer	NOUN
ajis02-3199	197	18	evaluation	evaluation	NOUN
ajis02-3199	197	19	interactive	interactive	ADJ
ajis02-3199	197	20	app	app	NOUN
ajis02-3199	197	21	-	-	PUNCT
ajis02-3199	197	22	based	base	VERB
ajis02-3199	197	23	services	service	NOUN
ajis02-3199	197	24	:	:	PUNCT
ajis02-3199	197	25	recovery	recovery	NOUN
ajis02-3199	197	26	evaluations	evaluation	NOUN
ajis02-3199	197	27	of	of	ADP
ajis02-3199	197	28	mobile	mobile	ADJ
ajis02-3199	197	29	applications	application	NOUN
ajis02-3199	197	30	10	10	NUM
ajis02-3199	197	31	3.3.3	3.3.3	NUM
ajis02-3199	197	32	scenario	scenario	NOUN
ajis02-3199	197	33	realism	realism	NOUN
ajis02-3199	197	34	and	and	CCONJ
ajis02-3199	197	35	manipulation	manipulation	NOUN
ajis02-3199	197	36	check	check	NOUN
ajis02-3199	197	37	realism	realism	NOUN
ajis02-3199	197	38	check	check	NOUN
ajis02-3199	197	39	was	be	AUX
ajis02-3199	197	40	performed	perform	VERB
ajis02-3199	197	41	to	to	PART
ajis02-3199	197	42	know	know	VERB
ajis02-3199	197	43	whether	whether	SCONJ
ajis02-3199	197	44	the	the	DET
ajis02-3199	197	45	scenarios	scenario	NOUN
ajis02-3199	197	46	replicate	replicate	VERB
ajis02-3199	197	47	true	true	ADJ
ajis02-3199	197	48	recovery	recovery	NOUN
ajis02-3199	197	49	scenarios	scenario	NOUN
ajis02-3199	197	50	faced	face	VERB
ajis02-3199	197	51	by	by	ADP
ajis02-3199	197	52	customers	customer	NOUN
ajis02-3199	197	53	in	in	ADP
ajis02-3199	197	54	real	real	ADJ
ajis02-3199	197	55	-	-	PUNCT
ajis02-3199	197	56	time	time	NOUN
ajis02-3199	197	57	.	.	PUNCT
ajis02-3199	198	1	the	the	DET
ajis02-3199	198	2	results	result	NOUN
ajis02-3199	198	3	indicated	indicate	VERB
ajis02-3199	198	4	that	that	SCONJ
ajis02-3199	198	5	the	the	DET
ajis02-3199	198	6	mean	mean	ADJ
ajis02-3199	198	7	score	score	NOUN
ajis02-3199	198	8	of	of	ADP
ajis02-3199	198	9	all	all	DET
ajis02-3199	198	10	the	the	DET
ajis02-3199	198	11	recovery	recovery	NOUN
ajis02-3199	198	12	scenarios	scenario	NOUN
ajis02-3199	198	13	(	(	PUNCT
ajis02-3199	198	14	mean	mean	VERB
ajis02-3199	198	15	joint	joint	NOUN
ajis02-3199	198	16	=	=	NOUN
ajis02-3199	198	17	4.13	4.13	NUM
ajis02-3199	198	18	,	,	PUNCT
ajis02-3199	198	19	and	and	CCONJ
ajis02-3199	198	20	mean	mean	VERB
ajis02-3199	198	21	firm	firm	NOUN
ajis02-3199	198	22	=	=	NOUN
ajis02-3199	198	23	4.35	4.35	NUM
ajis02-3199	198	24	,	,	PUNCT
ajis02-3199	198	25	and	and	CCONJ
ajis02-3199	198	26	mean	mean	VERB
ajis02-3199	198	27	customer	customer	NOUN
ajis02-3199	198	28	=	=	NOUN
ajis02-3199	198	29	4.11	4.11	NUM
ajis02-3199	198	30	)	)	PUNCT
ajis02-3199	198	31	represent	represent	VERB
ajis02-3199	198	32	realistic	realistic	ADJ
ajis02-3199	198	33	scenarios	scenario	NOUN
ajis02-3199	198	34	.	.	PUNCT
ajis02-3199	199	1	manipulation	manipulation	NOUN
ajis02-3199	199	2	check	check	NOUN
ajis02-3199	199	3	of	of	ADP
ajis02-3199	199	4	three	three	NUM
ajis02-3199	199	5	levels	level	NOUN
ajis02-3199	199	6	of	of	ADP
ajis02-3199	199	7	customer	customer	NOUN
ajis02-3199	199	8	contribution	contribution	NOUN
ajis02-3199	199	9	in	in	ADP
ajis02-3199	199	10	recovery	recovery	NOUN
ajis02-3199	199	11	scenarios	scenario	NOUN
ajis02-3199	199	12	was	be	AUX
ajis02-3199	199	13	done	do	VERB
ajis02-3199	199	14	using	use	VERB
ajis02-3199	199	15	anova	anova	PROPN
ajis02-3199	199	16	.	.	PUNCT
ajis02-3199	200	1	the	the	DET
ajis02-3199	200	2	results	result	NOUN
ajis02-3199	200	3	revealed	reveal	VERB
ajis02-3199	200	4	a	a	DET
ajis02-3199	200	5	significant	significant	ADJ
ajis02-3199	200	6	difference	difference	NOUN
ajis02-3199	200	7	among	among	ADP
ajis02-3199	200	8	the	the	DET
ajis02-3199	200	9	levels	level	NOUN
ajis02-3199	200	10	of	of	ADP
ajis02-3199	200	11	customer	customer	NOUN
ajis02-3199	200	12	contribution	contribution	NOUN
ajis02-3199	200	13	to	to	ADP
ajis02-3199	200	14	the	the	DET
ajis02-3199	200	15	recovery	recovery	NOUN
ajis02-3199	200	16	scenarios	scenario	NOUN
ajis02-3199	200	17	across	across	ADP
ajis02-3199	200	18	three	three	NUM
ajis02-3199	200	19	recovery	recovery	NOUN
ajis02-3199	200	20	scenarios	scenario	NOUN
ajis02-3199	200	21	(	(	PUNCT
ajis02-3199	200	22	f	f	PROPN
ajis02-3199	200	23	822.93	822.93	NUM
ajis02-3199	200	24	,	,	PUNCT
ajis02-3199	200	25	p	p	X
ajis02-3199	200	26	<	<	X
ajis02-3199	200	27	.001	.001	NUM
ajis02-3199	200	28	)	)	PUNCT
ajis02-3199	200	29	.	.	PUNCT
ajis02-3199	201	1	the	the	DET
ajis02-3199	201	2	mean	mean	ADJ
ajis02-3199	201	3	score	score	NOUN
ajis02-3199	201	4	of	of	ADP
ajis02-3199	201	5	customer	customer	NOUN
ajis02-3199	201	6	contribution	contribution	NOUN
ajis02-3199	201	7	in	in	ADP
ajis02-3199	201	8	customer	customer	NOUN
ajis02-3199	201	9	recovery	recovery	NOUN
ajis02-3199	201	10	scenario	scenario	NOUN
ajis02-3199	201	11	(	(	PUNCT
ajis02-3199	201	12	mean	mean	NOUN
ajis02-3199	201	13	customer	customer	NOUN
ajis02-3199	201	14	=	=	NOUN
ajis02-3199	201	15	8.08	8.08	NUM
ajis02-3199	201	16	)	)	PUNCT
ajis02-3199	201	17	is	be	AUX
ajis02-3199	201	18	higher	high	ADJ
ajis02-3199	201	19	than	than	ADP
ajis02-3199	201	20	the	the	DET
ajis02-3199	201	21	mean	mean	ADJ
ajis02-3199	201	22	scores	score	NOUN
ajis02-3199	201	23	of	of	ADP
ajis02-3199	201	24	joint	joint	ADJ
ajis02-3199	201	25	recovery	recovery	NOUN
ajis02-3199	201	26	and	and	CCONJ
ajis02-3199	201	27	firm	firm	ADJ
ajis02-3199	201	28	recovery	recovery	NOUN
ajis02-3199	201	29	scenarios	scenario	NOUN
ajis02-3199	201	30	(	(	PUNCT
ajis02-3199	201	31	mean	mean	VERB
ajis02-3199	201	32	joint	joint	NOUN
ajis02-3199	201	33	=	=	NOUN
ajis02-3199	201	34	4.89	4.89	NUM
ajis02-3199	201	35	;	;	PUNCT
ajis02-3199	201	36	and	and	CCONJ
ajis02-3199	201	37	mean	mean	VERB
ajis02-3199	201	38	firm	firm	NOUN
ajis02-3199	201	39	=	=	NOUN
ajis02-3199	201	40	2.55	2.55	NUM
ajis02-3199	201	41	)	)	PUNCT
ajis02-3199	201	42	.	.	PUNCT
ajis02-3199	202	1	4	4	NUM
ajis02-3199	202	2	results	result	NOUN
ajis02-3199	202	3	once	once	ADV
ajis02-3199	202	4	psychometric	psychometric	ADJ
ajis02-3199	202	5	properties	property	NOUN
ajis02-3199	202	6	of	of	ADP
ajis02-3199	202	7	the	the	DET
ajis02-3199	202	8	constructs	construct	NOUN
ajis02-3199	202	9	were	be	AUX
ajis02-3199	202	10	found	find	VERB
ajis02-3199	202	11	to	to	PART
ajis02-3199	202	12	be	be	AUX
ajis02-3199	202	13	valid	valid	ADJ
ajis02-3199	202	14	,	,	PUNCT
ajis02-3199	202	15	and	and	CCONJ
ajis02-3199	202	16	manipulations	manipulation	NOUN
ajis02-3199	202	17	were	be	AUX
ajis02-3199	202	18	found	find	VERB
ajis02-3199	202	19	to	to	PART
ajis02-3199	202	20	be	be	AUX
ajis02-3199	202	21	successful	successful	ADJ
ajis02-3199	202	22	the	the	DET
ajis02-3199	202	23	study	study	NOUN
ajis02-3199	202	24	proceeded	proceed	VERB
ajis02-3199	202	25	for	for	ADP
ajis02-3199	202	26	hypothesis	hypothesis	NOUN
ajis02-3199	202	27	testing	testing	NOUN
ajis02-3199	202	28	.	.	PUNCT
ajis02-3199	203	1	manova	manova	PROPN
ajis02-3199	203	2	and	and	CCONJ
ajis02-3199	203	3	regression	regression	VERB
ajis02-3199	203	4	analysis	analysis	NOUN
ajis02-3199	203	5	using	use	VERB
ajis02-3199	203	6	process	process	NOUN
ajis02-3199	203	7	macro	macro	NOUN
ajis02-3199	203	8	were	be	AUX
ajis02-3199	203	9	performed	perform	VERB
ajis02-3199	203	10	to	to	PART
ajis02-3199	203	11	test	test	VERB
ajis02-3199	203	12	the	the	DET
ajis02-3199	203	13	hypothesized	hypothesized	ADJ
ajis02-3199	203	14	relationships	relationship	NOUN
ajis02-3199	203	15	.	.	PUNCT
ajis02-3199	204	1	manova	manova	PROPN
ajis02-3199	204	2	results	result	NOUN
ajis02-3199	204	3	indicated	indicate	VERB
ajis02-3199	204	4	that	that	SCONJ
ajis02-3199	204	5	the	the	DET
ajis02-3199	204	6	main	main	ADJ
ajis02-3199	204	7	effect	effect	NOUN
ajis02-3199	204	8	of	of	ADP
ajis02-3199	204	9	service	service	NOUN
ajis02-3199	204	10	recovery	recovery	NOUN
ajis02-3199	204	11	on	on	ADP
ajis02-3199	204	12	recovery	recovery	NOUN
ajis02-3199	204	13	satisfaction	satisfaction	NOUN
ajis02-3199	204	14	,	,	PUNCT
ajis02-3199	204	15	cbe	cbe	PROPN
ajis02-3199	204	16	,	,	PUNCT
ajis02-3199	204	17	and	and	CCONJ
ajis02-3199	204	18	e	e	NOUN
ajis02-3199	204	19	-	-	NOUN
ajis02-3199	204	20	wom	wom	NOUN
ajis02-3199	204	21	were	be	AUX
ajis02-3199	204	22	significant	significant	ADJ
ajis02-3199	204	23	.	.	PUNCT
ajis02-3199	205	1	the	the	DET
ajis02-3199	205	2	mean	mean	ADJ
ajis02-3199	205	3	scores	score	NOUN
ajis02-3199	205	4	of	of	ADP
ajis02-3199	205	5	all	all	DET
ajis02-3199	205	6	the	the	DET
ajis02-3199	205	7	dependent	dependent	ADJ
ajis02-3199	205	8	variables	variable	NOUN
ajis02-3199	205	9	are	be	AUX
ajis02-3199	205	10	presented	present	VERB
ajis02-3199	205	11	in	in	ADP
ajis02-3199	205	12	table	table	NOUN
ajis02-3199	205	13	2	2	NUM
ajis02-3199	205	14	.	.	PUNCT
ajis02-3199	206	1	the	the	DET
ajis02-3199	206	2	homogeneity	homogeneity	NOUN
ajis02-3199	206	3	of	of	ADP
ajis02-3199	206	4	variance	variance	NOUN
ajis02-3199	206	5	test	test	NOUN
ajis02-3199	206	6	for	for	ADP
ajis02-3199	206	7	all	all	DET
ajis02-3199	206	8	the	the	DET
ajis02-3199	206	9	mean	mean	ADJ
ajis02-3199	206	10	scores	score	NOUN
ajis02-3199	206	11	of	of	ADP
ajis02-3199	206	12	the	the	DET
ajis02-3199	206	13	dependent	dependent	ADJ
ajis02-3199	206	14	variables	variable	NOUN
ajis02-3199	206	15	was	be	AUX
ajis02-3199	206	16	found	find	VERB
ajis02-3199	206	17	to	to	PART
ajis02-3199	206	18	be	be	AUX
ajis02-3199	206	19	insignificant	insignificant	ADJ
ajis02-3199	206	20	indicating	indicate	VERB
ajis02-3199	206	21	the	the	DET
ajis02-3199	206	22	robustness	robustness	NOUN
ajis02-3199	206	23	of	of	ADP
ajis02-3199	206	24	the	the	DET
ajis02-3199	206	25	model	model	NOUN
ajis02-3199	206	26	.	.	PUNCT
ajis02-3199	207	1	recovery	recovery	NOUN
ajis02-3199	207	2	type	type	NOUN
ajis02-3199	207	3	n	n	PRON
ajis02-3199	207	4	recovery	recovery	NOUN
ajis02-3199	207	5	satisfaction	satisfaction	NOUN
ajis02-3199	207	6	(	(	PUNCT
ajis02-3199	207	7	rs	rs	NOUN
ajis02-3199	207	8	)	)	PUNCT
ajis02-3199	207	9	mean	mean	NOUN
ajis02-3199	207	10	cbe	cbe	PROPN
ajis02-3199	207	11	mean	mean	VERB
ajis02-3199	207	12	e	e	NOUN
ajis02-3199	207	13	-	-	NOUN
ajis02-3199	207	14	wom	wom	NOUN
ajis02-3199	207	15	mean	mean	VERB
ajis02-3199	207	16	robustness	robustness	NOUN
ajis02-3199	207	17	test	test	NOUN
ajis02-3199	207	18	firm	firm	NOUN
ajis02-3199	207	19	recovery	recovery	NOUN
ajis02-3199	207	20	165	165	NUM
ajis02-3199	207	21	3.02	3.02	NUM
ajis02-3199	207	22	3.42	3.42	NUM
ajis02-3199	207	23	3.59	3.59	NUM
ajis02-3199	207	24	wilk	wilk	NOUN
ajis02-3199	207	25	’s	’s	PART
ajis02-3199	207	26	lambda	lambda	NOUN
ajis02-3199	207	27	=	=	PUNCT
ajis02-3199	207	28	0.89	0.89	NUM
ajis02-3199	207	29	f	f	NOUN
ajis02-3199	207	30	=	=	NOUN
ajis02-3199	207	31	9.98	9.98	NUM
ajis02-3199	207	32	*	*	PUNCT
ajis02-3199	207	33	*	*	PUNCT
ajis02-3199	207	34	*	*	PUNCT
ajis02-3199	207	35	joint	joint	ADJ
ajis02-3199	207	36	recovery	recovery	NOUN
ajis02-3199	207	37	165	165	NUM
ajis02-3199	207	38	3.67	3.67	NUM
ajis02-3199	207	39	3.91	3.91	NUM
ajis02-3199	207	40	4.05	4.05	NUM
ajis02-3199	207	41	customer	customer	NOUN
ajis02-3199	207	42	recovery	recovery	NOUN
ajis02-3199	207	43	165	165	NUM
ajis02-3199	207	44	3.34	3.34	NUM
ajis02-3199	207	45	3.67	3.67	NUM
ajis02-3199	207	46	3.80	3.80	NUM
ajis02-3199	207	47	table	table	NOUN
ajis02-3199	207	48	2	2	NUM
ajis02-3199	207	49	.	.	PUNCT
ajis02-3199	207	50	main	main	ADJ
ajis02-3199	207	51	effects	effect	NOUN
ajis02-3199	207	52	of	of	ADP
ajis02-3199	207	53	service	service	NOUN
ajis02-3199	207	54	recovery	recovery	NOUN
ajis02-3199	207	55	on	on	ADP
ajis02-3199	207	56	recovery	recovery	NOUN
ajis02-3199	207	57	satisfaction	satisfaction	NOUN
ajis02-3199	207	58	,	,	PUNCT
ajis02-3199	207	59	cbe	cbe	PROPN
ajis02-3199	207	60	&	&	CCONJ
ajis02-3199	207	61	e	e	PROPN
ajis02-3199	207	62	-	-	NOUN
ajis02-3199	207	63	wom	wom	NOUN
ajis02-3199	207	64	*	*	PUNCT
ajis02-3199	207	65	*	*	PUNCT
ajis02-3199	207	66	*	*	PUNCT
ajis02-3199	207	67	p	p	X
ajis02-3199	207	68	<	<	X
ajis02-3199	207	69	.01	.01	NUM
ajis02-3199	207	70	.	.	PUNCT
ajis02-3199	208	1	dependent	dependent	ADJ
ajis02-3199	208	2	variable	variable	ADJ
ajis02-3199	208	3	mean	mean	NOUN
ajis02-3199	208	4	difference	difference	NOUN
ajis02-3199	208	5	std	std	NOUN
ajis02-3199	208	6	.	.	PUNCT
ajis02-3199	208	7	error	error	NOUN
ajis02-3199	208	8	recovery	recovery	NOUN
ajis02-3199	208	9	satisfaction	satisfaction	NOUN
ajis02-3199	208	10	joint	joint	ADJ
ajis02-3199	208	11	recovery	recovery	NOUN
ajis02-3199	208	12	firm	firm	NOUN
ajis02-3199	208	13	recovery	recovery	NOUN
ajis02-3199	208	14	.6419	.6419	PUNCT
ajis02-3199	208	15	*	*	PUNCT
ajis02-3199	208	16	*	*	PUNCT
ajis02-3199	208	17	*	*	PUNCT
ajis02-3199	208	18	0.09874	0.09874	NUM
ajis02-3199	208	19	customer	customer	NOUN
ajis02-3199	208	20	recovery	recovery	NOUN
ajis02-3199	208	21	.3280	.3280	NOUN
ajis02-3199	209	1	*	*	PUNCT
ajis02-3199	209	2	*	*	PUNCT
ajis02-3199	209	3	0.09874	0.09874	NUM
ajis02-3199	209	4	cbe	cbe	PROPN
ajis02-3199	209	5	joint	joint	PROPN
ajis02-3199	209	6	recovery	recovery	NOUN
ajis02-3199	209	7	firm	firm	NOUN
ajis02-3199	209	8	recovery	recovery	NOUN
ajis02-3199	209	9	.4927	.4927	PUNCT
ajis02-3199	210	1	*	*	PUNCT
ajis02-3199	210	2	*	*	PUNCT
ajis02-3199	210	3	*	*	PUNCT
ajis02-3199	210	4	0.07247	0.07247	NUM
ajis02-3199	210	5	customer	customer	NOUN
ajis02-3199	210	6	recovery	recovery	NOUN
ajis02-3199	210	7	.2473	.2473	PROPN
ajis02-3199	210	8	*	*	PUNCT
ajis02-3199	210	9	*	*	X
ajis02-3199	210	10	0.07247	0.07247	NUM
ajis02-3199	210	11	e	e	NOUN
ajis02-3199	210	12	-	-	NOUN
ajis02-3199	210	13	wom	wom	ADJ
ajis02-3199	210	14	joint	joint	ADJ
ajis02-3199	210	15	recovery	recovery	NOUN
ajis02-3199	210	16	firm	firm	NOUN
ajis02-3199	210	17	recovery	recovery	NOUN
ajis02-3199	210	18	.4639	.4639	PROPN
ajis02-3199	211	1	*	*	PUNCT
ajis02-3199	211	2	*	*	PUNCT
ajis02-3199	211	3	0.08006	0.08006	NUM
ajis02-3199	211	4	customer	customer	NOUN
ajis02-3199	211	5	recovery	recovery	NOUN
ajis02-3199	211	6	.2415	.2415	NOUN
ajis02-3199	212	1	*	*	PUNCT
ajis02-3199	212	2	*	*	PUNCT
ajis02-3199	212	3	0.08006	0.08006	NUM
ajis02-3199	212	4	table	table	NOUN
ajis02-3199	212	5	3	3	NUM
ajis02-3199	212	6	.	.	PUNCT
ajis02-3199	212	7	multiple	multiple	ADJ
ajis02-3199	212	8	comparison	comparison	NOUN
ajis02-3199	212	9	of	of	ADP
ajis02-3199	212	10	means	mean	NOUN
ajis02-3199	212	11	*	*	PUNCT
ajis02-3199	212	12	*	*	PUNCT
ajis02-3199	213	1	p	p	X
ajis02-3199	213	2	<	<	X
ajis02-3199	213	3	.01	.01	NUM
ajis02-3199	213	4	.	.	PUNCT
ajis02-3199	214	1	*	*	PUNCT
ajis02-3199	215	1	*	*	PUNCT
ajis02-3199	215	2	*	*	PUNCT
ajis02-3199	215	3	p	p	X
ajis02-3199	215	4	<	<	X
ajis02-3199	215	5	.001	.001	NUM
ajis02-3199	215	6	.	.	PUNCT
ajis02-3199	216	1	the	the	DET
ajis02-3199	216	2	main	main	ADJ
ajis02-3199	216	3	effect	effect	NOUN
ajis02-3199	216	4	of	of	ADP
ajis02-3199	216	5	service	service	NOUN
ajis02-3199	216	6	recovery	recovery	NOUN
ajis02-3199	216	7	on	on	ADP
ajis02-3199	216	8	recovery	recovery	NOUN
ajis02-3199	216	9	satisfaction	satisfaction	NOUN
ajis02-3199	216	10	was	be	AUX
ajis02-3199	216	11	found	find	VERB
ajis02-3199	216	12	to	to	PART
ajis02-3199	216	13	be	be	AUX
ajis02-3199	216	14	significant	significant	ADJ
ajis02-3199	216	15	(	(	PUNCT
ajis02-3199	216	16	f	f	NOUN
ajis02-3199	216	17	=	=	SYM
ajis02-3199	216	18	21.13	21.13	NUM
ajis02-3199	216	19	,	,	PUNCT
ajis02-3199	216	20	p	p	X
ajis02-3199	216	21	<	<	X
ajis02-3199	216	22	.05	.05	NUM
ajis02-3199	216	23	)	)	PUNCT
ajis02-3199	216	24	.	.	PUNCT
ajis02-3199	217	1	the	the	DET
ajis02-3199	217	2	study	study	NOUN
ajis02-3199	217	3	also	also	ADV
ajis02-3199	217	4	tested	test	VERB
ajis02-3199	217	5	for	for	ADP
ajis02-3199	217	6	the	the	DET
ajis02-3199	217	7	homogeneity	homogeneity	NOUN
ajis02-3199	217	8	of	of	ADP
ajis02-3199	217	9	variance	variance	NOUN
ajis02-3199	217	10	using	use	VERB
ajis02-3199	217	11	levene	levene	NOUN
ajis02-3199	217	12	statistic	statistic	NOUN
ajis02-3199	217	13	.	.	PUNCT
ajis02-3199	218	1	the	the	DET
ajis02-3199	218	2	result	result	NOUN
ajis02-3199	218	3	indicated	indicate	VERB
ajis02-3199	218	4	that	that	SCONJ
ajis02-3199	218	5	the	the	DET
ajis02-3199	218	6	homogeneity	homogeneity	NOUN
ajis02-3199	218	7	of	of	ADP
ajis02-3199	218	8	variance	variance	NOUN
ajis02-3199	218	9	test	test	NOUN
ajis02-3199	218	10	was	be	AUX
ajis02-3199	218	11	found	find	VERB
ajis02-3199	218	12	to	to	PART
ajis02-3199	218	13	be	be	AUX
ajis02-3199	218	14	insignificant	insignificant	ADJ
ajis02-3199	218	15	australasian	australasian	ADJ
ajis02-3199	218	16	journal	journal	NOUN
ajis02-3199	218	17	of	of	ADP
ajis02-3199	218	18	information	information	NOUN
ajis02-3199	218	19	systems	system	NOUN
ajis02-3199	218	20	bhimavarapu	bhimavarapu	VERB
ajis02-3199	218	21	et	et	PROPN
ajis02-3199	218	22	al	al	PROPN
ajis02-3199	218	23	.	.	PROPN
ajis02-3199	218	24	2021	2021	NUM
ajis02-3199	218	25	,	,	PUNCT
ajis02-3199	218	26	vol	vol	NOUN
ajis02-3199	218	27	25	25	NUM
ajis02-3199	218	28	,	,	PUNCT
ajis02-3199	218	29	research	research	NOUN
ajis02-3199	218	30	on	on	ADP
ajis02-3199	218	31	consumer	consumer	NOUN
ajis02-3199	218	32	evaluation	evaluation	NOUN
ajis02-3199	218	33	interactive	interactive	ADJ
ajis02-3199	218	34	app	app	NOUN
ajis02-3199	218	35	-	-	PUNCT
ajis02-3199	218	36	based	base	VERB
ajis02-3199	218	37	services	service	NOUN
ajis02-3199	218	38	:	:	PUNCT
ajis02-3199	218	39	recovery	recovery	NOUN
ajis02-3199	218	40	evaluations	evaluation	NOUN
ajis02-3199	218	41	of	of	ADP
ajis02-3199	218	42	mobile	mobile	ADJ
ajis02-3199	218	43	applications	application	NOUN
ajis02-3199	218	44	11	11	NUM
ajis02-3199	218	45	(	(	PUNCT
ajis02-3199	218	46	levene	levene	NOUN
ajis02-3199	218	47	statistic	statistic	NOUN
ajis02-3199	218	48	:	:	PUNCT
ajis02-3199	218	49	0.311	0.311	NUM
ajis02-3199	218	50	)	)	PUNCT
ajis02-3199	218	51	.	.	PUNCT
ajis02-3199	219	1	the	the	DET
ajis02-3199	219	2	mean	mean	ADJ
ajis02-3199	219	3	score	score	NOUN
ajis02-3199	219	4	presented	present	VERB
ajis02-3199	219	5	in	in	ADP
ajis02-3199	219	6	table	table	NOUN
ajis02-3199	219	7	2	2	NUM
ajis02-3199	219	8	indicated	indicate	VERB
ajis02-3199	219	9	that	that	SCONJ
ajis02-3199	219	10	the	the	DET
ajis02-3199	219	11	mean	mean	ADJ
ajis02-3199	219	12	score	score	NOUN
ajis02-3199	219	13	of	of	ADP
ajis02-3199	219	14	joint	joint	ADJ
ajis02-3199	219	15	recovery	recovery	NOUN
ajis02-3199	219	16	in	in	ADP
ajis02-3199	219	17	recovery	recovery	NOUN
ajis02-3199	219	18	satisfaction	satisfaction	NOUN
ajis02-3199	219	19	(	(	PUNCT
ajis02-3199	219	20	rsjr	rsjr	NOUN
ajis02-3199	219	21	=	=	NOUN
ajis02-3199	219	22	3.67	3.67	NUM
ajis02-3199	219	23	)	)	PUNCT
ajis02-3199	219	24	is	be	AUX
ajis02-3199	219	25	greater	great	ADJ
ajis02-3199	219	26	than	than	ADP
ajis02-3199	219	27	customer	customer	NOUN
ajis02-3199	219	28	recovery	recovery	NOUN
ajis02-3199	219	29	(	(	PUNCT
ajis02-3199	219	30	rscr	rscr	NOUN
ajis02-3199	219	31	=	=	SYM
ajis02-3199	219	32	3.34	3.34	NUM
ajis02-3199	219	33	)	)	PUNCT
ajis02-3199	219	34	and	and	CCONJ
ajis02-3199	219	35	firm	firm	ADJ
ajis02-3199	219	36	recovery	recovery	NOUN
ajis02-3199	219	37	(	(	PUNCT
ajis02-3199	219	38	rsfr	rsfr	X
ajis02-3199	219	39	=	=	SYM
ajis02-3199	219	40	3.02	3.02	NUM
ajis02-3199	219	41	)	)	PUNCT
ajis02-3199	219	42	.	.	PUNCT
ajis02-3199	220	1	the	the	DET
ajis02-3199	220	2	multiple	multiple	ADJ
ajis02-3199	220	3	comparisons	comparison	NOUN
ajis02-3199	220	4	of	of	ADP
ajis02-3199	220	5	means	mean	NOUN
ajis02-3199	220	6	result	result	NOUN
ajis02-3199	220	7	presented	present	VERB
ajis02-3199	220	8	in	in	ADP
ajis02-3199	220	9	table	table	NOUN
ajis02-3199	220	10	3	3	NUM
ajis02-3199	220	11	found	find	VERB
ajis02-3199	220	12	significant	significant	ADJ
ajis02-3199	220	13	differences	difference	NOUN
ajis02-3199	220	14	among	among	ADP
ajis02-3199	220	15	the	the	DET
ajis02-3199	220	16	group	group	NOUN
ajis02-3199	220	17	means	mean	VERB
ajis02-3199	220	18	values	value	NOUN
ajis02-3199	220	19	,	,	PUNCT
ajis02-3199	220	20	supporting	support	VERB
ajis02-3199	220	21	h1a	h1a	NOUN
ajis02-3199	220	22	,	,	PUNCT
ajis02-3199	220	23	h1b	h1b	PROPN
ajis02-3199	220	24	,	,	PUNCT
ajis02-3199	220	25	and	and	CCONJ
ajis02-3199	220	26	h1c	h1c	PROPN
ajis02-3199	220	27	.	.	PUNCT
ajis02-3199	221	1	the	the	DET
ajis02-3199	221	2	main	main	ADJ
ajis02-3199	221	3	effect	effect	NOUN
ajis02-3199	221	4	of	of	ADP
ajis02-3199	221	5	service	service	NOUN
ajis02-3199	221	6	recovery	recovery	NOUN
ajis02-3199	221	7	on	on	ADP
ajis02-3199	221	8	cbe	cbe	PROPN
ajis02-3199	221	9	was	be	AUX
ajis02-3199	221	10	found	find	VERB
ajis02-3199	221	11	to	to	PART
ajis02-3199	221	12	be	be	AUX
ajis02-3199	221	13	significant	significant	ADJ
ajis02-3199	221	14	(	(	PUNCT
ajis02-3199	221	15	f=	f=	NOUN
ajis02-3199	221	16	23.11	23.11	NUM
ajis02-3199	221	17	,	,	PUNCT
ajis02-3199	221	18	p	p	X
ajis02-3199	221	19	<	<	X
ajis02-3199	221	20	.05	.05	NUM
ajis02-3199	221	21	)	)	PUNCT
ajis02-3199	221	22	,	,	PUNCT
ajis02-3199	221	23	and	and	CCONJ
ajis02-3199	221	24	the	the	DET
ajis02-3199	221	25	test	test	NOUN
ajis02-3199	221	26	of	of	ADP
ajis02-3199	221	27	homogeneity	homogeneity	NOUN
ajis02-3199	221	28	for	for	ADP
ajis02-3199	221	29	variances	variance	NOUN
ajis02-3199	221	30	was	be	AUX
ajis02-3199	221	31	found	find	VERB
ajis02-3199	221	32	to	to	ADP
ajis02-3199	221	33	insignificant	insignificant	ADJ
ajis02-3199	221	34	suggesting	suggesting	NOUN
ajis02-3199	221	35	variance	variance	NOUN
ajis02-3199	221	36	within	within	ADP
ajis02-3199	221	37	the	the	DET
ajis02-3199	221	38	mean	mean	ADJ
ajis02-3199	221	39	scores	score	NOUN
ajis02-3199	221	40	(	(	PUNCT
ajis02-3199	221	41	levene	levene	NOUN
ajis02-3199	221	42	statistic	statistic	NOUN
ajis02-3199	221	43	=	=	PUNCT
ajis02-3199	221	44	.293	.293	NUM
ajis02-3199	221	45	)	)	PUNCT
ajis02-3199	221	46	.	.	PUNCT
ajis02-3199	222	1	further	far	ADV
ajis02-3199	222	2	,	,	PUNCT
ajis02-3199	222	3	the	the	DET
ajis02-3199	222	4	results	result	NOUN
ajis02-3199	222	5	of	of	ADP
ajis02-3199	222	6	multiple	multiple	ADJ
ajis02-3199	222	7	comparisons	comparison	NOUN
ajis02-3199	222	8	of	of	ADP
ajis02-3199	222	9	means	mean	VERB
ajis02-3199	222	10	analysis	analysis	NOUN
ajis02-3199	222	11	provided	provide	VERB
ajis02-3199	222	12	support	support	NOUN
ajis02-3199	222	13	for	for	ADP
ajis02-3199	222	14	the	the	DET
ajis02-3199	222	15	hypotheses	hypothesis	NOUN
ajis02-3199	222	16	pertaining	pertain	VERB
ajis02-3199	222	17	to	to	ADP
ajis02-3199	222	18	the	the	DET
ajis02-3199	222	19	relationship	relationship	NOUN
ajis02-3199	222	20	between	between	ADP
ajis02-3199	222	21	three	three	NUM
ajis02-3199	222	22	recovery	recovery	NOUN
ajis02-3199	222	23	types	type	NOUN
ajis02-3199	222	24	and	and	CCONJ
ajis02-3199	222	25	cbe	cbe	PROPN
ajis02-3199	222	26	.	.	PUNCT
ajis02-3199	223	1	joint	joint	ADJ
ajis02-3199	223	2	recovery	recovery	NOUN
ajis02-3199	223	3	resulted	result	VERB
ajis02-3199	223	4	in	in	ADP
ajis02-3199	223	5	more	more	ADJ
ajis02-3199	223	6	customer	customer	NOUN
ajis02-3199	223	7	engagement	engagement	NOUN
ajis02-3199	223	8	with	with	ADP
ajis02-3199	223	9	the	the	DET
ajis02-3199	223	10	brand	brand	NOUN
ajis02-3199	223	11	(	(	PUNCT
ajis02-3199	223	12	cbejr	cbejr	NOUN
ajis02-3199	223	13	=	=	SYM
ajis02-3199	223	14	3.91	3.91	NUM
ajis02-3199	223	15	)	)	PUNCT
ajis02-3199	223	16	than	than	ADP
ajis02-3199	223	17	firm	firm	ADJ
ajis02-3199	223	18	recovery	recovery	NOUN
ajis02-3199	223	19	(	(	PUNCT
ajis02-3199	223	20	cbefr	cbefr	X
ajis02-3199	223	21	=	=	SYM
ajis02-3199	223	22	3.42	3.42	NUM
ajis02-3199	223	23	)	)	PUNCT
ajis02-3199	223	24	or	or	CCONJ
ajis02-3199	223	25	customer	customer	NOUN
ajis02-3199	223	26	recovery	recovery	NOUN
ajis02-3199	223	27	(	(	PUNCT
ajis02-3199	223	28	cbecr	cbecr	NOUN
ajis02-3199	223	29	=	=	SYM
ajis02-3199	223	30	3.67	3.67	NUM
ajis02-3199	223	31	)	)	PUNCT
ajis02-3199	223	32	,	,	PUNCT
ajis02-3199	223	33	supporting	support	VERB
ajis02-3199	223	34	h2a	h2a	NOUN
ajis02-3199	223	35	,	,	PUNCT
ajis02-3199	223	36	h2b	h2b	PROPN
ajis02-3199	223	37	,	,	PUNCT
ajis02-3199	223	38	and	and	CCONJ
ajis02-3199	223	39	h2c	h2c	NOUN
ajis02-3199	223	40	.	.	PUNCT
ajis02-3199	224	1	the	the	DET
ajis02-3199	224	2	main	main	ADJ
ajis02-3199	224	3	effect	effect	NOUN
ajis02-3199	224	4	of	of	ADP
ajis02-3199	224	5	service	service	NOUN
ajis02-3199	224	6	recovery	recovery	NOUN
ajis02-3199	224	7	on	on	ADP
ajis02-3199	224	8	e	e	NOUN
ajis02-3199	224	9	-	-	NOUN
ajis02-3199	224	10	wom	wom	NOUN
ajis02-3199	224	11	was	be	AUX
ajis02-3199	224	12	found	find	VERB
ajis02-3199	224	13	to	to	PART
ajis02-3199	224	14	be	be	AUX
ajis02-3199	224	15	significant	significant	ADJ
ajis02-3199	224	16	(	(	PUNCT
ajis02-3199	224	17	f	f	PROPN
ajis02-3199	224	18	=	=	SYM
ajis02-3199	224	19	16.794	16.794	NUM
ajis02-3199	224	20	,	,	PUNCT
ajis02-3199	224	21	p	p	X
ajis02-3199	224	22	<	<	X
ajis02-3199	224	23	.05	.05	NUM
ajis02-3199	224	24	)	)	PUNCT
ajis02-3199	224	25	suggesting	suggest	VERB
ajis02-3199	224	26	the	the	DET
ajis02-3199	224	27	differential	differential	ADJ
ajis02-3199	224	28	impact	impact	NOUN
ajis02-3199	224	29	of	of	ADP
ajis02-3199	224	30	the	the	DET
ajis02-3199	224	31	three	three	NUM
ajis02-3199	224	32	recovery	recovery	NOUN
ajis02-3199	224	33	types	type	NOUN
ajis02-3199	224	34	on	on	ADP
ajis02-3199	224	35	e	e	NOUN
ajis02-3199	224	36	-	-	NOUN
ajis02-3199	224	37	wom	wom	NOUN
ajis02-3199	224	38	.	.	PUNCT
ajis02-3199	224	39	levene	levene	PROPN
ajis02-3199	224	40	statistic	statistic	PROPN
ajis02-3199	224	41	(	(	PUNCT
ajis02-3199	224	42	.476	.476	NUM
ajis02-3199	224	43	)	)	PUNCT
ajis02-3199	224	44	indicated	indicate	VERB
ajis02-3199	224	45	a	a	DET
ajis02-3199	224	46	non	non	ADJ
ajis02-3199	224	47	-	-	ADJ
ajis02-3199	224	48	significant	significant	ADJ
ajis02-3199	224	49	homogeneity	homogeneity	NOUN
ajis02-3199	224	50	in	in	ADP
ajis02-3199	224	51	the	the	DET
ajis02-3199	224	52	mean	mean	ADJ
ajis02-3199	224	53	scores	score	NOUN
ajis02-3199	224	54	of	of	ADP
ajis02-3199	224	55	e	e	NOUN
ajis02-3199	224	56	-	-	NOUN
ajis02-3199	224	57	wom	wom	NOUN
ajis02-3199	224	58	.	.	PUNCT
ajis02-3199	225	1	the	the	DET
ajis02-3199	225	2	results	result	NOUN
ajis02-3199	225	3	indicated	indicate	VERB
ajis02-3199	225	4	that	that	SCONJ
ajis02-3199	225	5	joint	joint	ADJ
ajis02-3199	225	6	recovery	recovery	NOUN
ajis02-3199	225	7	results	result	NOUN
ajis02-3199	225	8	in	in	ADP
ajis02-3199	225	9	greater	great	ADJ
ajis02-3199	225	10	e	e	NOUN
ajis02-3199	225	11	-	-	NOUN
ajis02-3199	225	12	wom	wom	ADJ
ajis02-3199	225	13	intention	intention	NOUN
ajis02-3199	225	14	(	(	PUNCT
ajis02-3199	225	15	e	e	NOUN
ajis02-3199	225	16	-	-	NOUN
ajis02-3199	225	17	womjr	womjr	ADV
ajis02-3199	225	18	=	=	NOUN
ajis02-3199	225	19	4.05	4.05	NUM
ajis02-3199	225	20	)	)	PUNCT
ajis02-3199	225	21	than	than	ADP
ajis02-3199	225	22	firm	firm	ADJ
ajis02-3199	225	23	recovery	recovery	NOUN
ajis02-3199	225	24	(	(	PUNCT
ajis02-3199	225	25	ewomfr	ewomfr	VERB
ajis02-3199	225	26	=	=	SYM
ajis02-3199	225	27	3.59	3.59	NUM
ajis02-3199	225	28	)	)	PUNCT
ajis02-3199	225	29	and	and	CCONJ
ajis02-3199	225	30	customer	customer	NOUN
ajis02-3199	225	31	recovery	recovery	NOUN
ajis02-3199	225	32	(	(	PUNCT
ajis02-3199	225	33	e	e	NOUN
ajis02-3199	225	34	-	-	NOUN
ajis02-3199	225	35	womcr	womcr	VERB
ajis02-3199	225	36	=	=	NOUN
ajis02-3199	225	37	3.80	3.80	NUM
ajis02-3199	225	38	)	)	PUNCT
ajis02-3199	225	39	,	,	PUNCT
ajis02-3199	225	40	in	in	ADP
ajis02-3199	225	41	support	support	NOUN
ajis02-3199	225	42	of	of	ADP
ajis02-3199	225	43	h3a	h3a	NOUN
ajis02-3199	225	44	,	,	PUNCT
ajis02-3199	225	45	h3b	h3b	PROPN
ajis02-3199	225	46	,	,	PUNCT
ajis02-3199	225	47	and	and	CCONJ
ajis02-3199	225	48	h3c	h3c	PROPN
ajis02-3199	225	49	.	.	PUNCT
ajis02-3199	226	1	the	the	DET
ajis02-3199	226	2	present	present	ADJ
ajis02-3199	226	3	study	study	NOUN
ajis02-3199	226	4	tested	test	VERB
ajis02-3199	226	5	the	the	DET
ajis02-3199	226	6	mediation	mediation	NOUN
ajis02-3199	226	7	-	-	PUNCT
ajis02-3199	226	8	related	relate	VERB
ajis02-3199	226	9	hypothesis	hypothesis	NOUN
ajis02-3199	226	10	,	,	PUNCT
ajis02-3199	226	11	h5	h5	PROPN
ajis02-3199	226	12	(	(	PUNCT
ajis02-3199	226	13	cbe	cbe	PROPN
ajis02-3199	226	14	recovery	recovery	PROPN
ajis02-3199	226	15	satisfaction	satisfaction	PROPN
ajis02-3199	226	16			PROPN
ajis02-3199	226	17	e	e	NOUN
ajis02-3199	226	18	-	-	NOUN
ajis02-3199	226	19	wom	wom	NOUN
ajis02-3199	226	20	)	)	PUNCT
ajis02-3199	226	21	by	by	ADP
ajis02-3199	226	22	using	use	VERB
ajis02-3199	226	23	the	the	DET
ajis02-3199	226	24	procedure	procedure	NOUN
ajis02-3199	226	25	suggested	suggest	VERB
ajis02-3199	226	26	by	by	ADP
ajis02-3199	226	27	hayes	hayes	PROPN
ajis02-3199	226	28	(	(	PUNCT
ajis02-3199	226	29	2017	2017	NUM
ajis02-3199	226	30	)	)	PUNCT
ajis02-3199	226	31	.	.	PUNCT
ajis02-3199	227	1	the	the	DET
ajis02-3199	227	2	statistical	statistical	ADJ
ajis02-3199	227	3	significance	significance	NOUN
ajis02-3199	227	4	of	of	ADP
ajis02-3199	227	5	the	the	DET
ajis02-3199	227	6	mediation	mediation	NOUN
ajis02-3199	227	7	test	test	NOUN
ajis02-3199	227	8	was	be	AUX
ajis02-3199	227	9	checked	check	VERB
ajis02-3199	227	10	by	by	ADP
ajis02-3199	227	11	executing	execute	VERB
ajis02-3199	227	12	the	the	DET
ajis02-3199	227	13	bootstrapping	bootstrappe	VERB
ajis02-3199	227	14	procedure	procedure	NOUN
ajis02-3199	227	15	of	of	ADP
ajis02-3199	227	16	the	the	DET
ajis02-3199	227	17	spss	spss	PROPN
ajis02-3199	227	18	process	process	NOUN
ajis02-3199	227	19	macro	macro	PROPN
ajis02-3199	227	20	.	.	PUNCT
ajis02-3199	228	1	the	the	DET
ajis02-3199	228	2	results	result	NOUN
ajis02-3199	228	3	indicated	indicate	VERB
ajis02-3199	228	4	that	that	SCONJ
ajis02-3199	228	5	both	both	CCONJ
ajis02-3199	228	6	the	the	DET
ajis02-3199	228	7	direct	direct	ADJ
ajis02-3199	228	8	and	and	CCONJ
ajis02-3199	228	9	the	the	DET
ajis02-3199	228	10	indirect	indirect	ADJ
ajis02-3199	228	11	effect	effect	NOUN
ajis02-3199	228	12	of	of	ADP
ajis02-3199	228	13	cbe	cbe	PROPN
ajis02-3199	228	14	on	on	ADP
ajis02-3199	228	15	e	e	PROPN
ajis02-3199	228	16	-	-	NOUN
ajis02-3199	228	17	wom	wom	NOUN
ajis02-3199	228	18	(	(	PUNCT
ajis02-3199	228	19	βindirect	βindirect	ADJ
ajis02-3199	228	20	=	=	NOUN
ajis02-3199	228	21	0.06	0.06	NUM
ajis02-3199	228	22	and	and	CCONJ
ajis02-3199	228	23	βdirect	βdirect	NOUN
ajis02-3199	228	24	=	=	NOUN
ajis02-3199	228	25	0.69	0.69	NUM
ajis02-3199	228	26	)	)	PUNCT
ajis02-3199	228	27	were	be	AUX
ajis02-3199	228	28	statistically	statistically	ADV
ajis02-3199	228	29	significant	significant	ADJ
ajis02-3199	228	30	at	at	ADP
ajis02-3199	228	31	a	a	DET
ajis02-3199	228	32	95	95	NUM
ajis02-3199	228	33	%	%	NOUN
ajis02-3199	228	34	confidence	confidence	NOUN
ajis02-3199	228	35	interval	interval	NOUN
ajis02-3199	228	36	,	,	PUNCT
ajis02-3199	228	37	given	give	VERB
ajis02-3199	228	38	that	that	SCONJ
ajis02-3199	228	39	the	the	DET
ajis02-3199	228	40	interval	interval	NOUN
ajis02-3199	228	41	contains	contain	VERB
ajis02-3199	228	42	non	non	ADJ
ajis02-3199	228	43	-	-	ADJ
ajis02-3199	228	44	zero	zero	NUM
ajis02-3199	228	45	elements	element	NOUN
ajis02-3199	228	46	(	(	PUNCT
ajis02-3199	228	47	llci=0.02	llci=0.02	ADJ
ajis02-3199	228	48	,	,	PUNCT
ajis02-3199	228	49	ulci	ulci	NOUN
ajis02-3199	228	50	=	=	NOUN
ajis02-3199	228	51	0.11	0.11	NUM
ajis02-3199	228	52	)	)	PUNCT
ajis02-3199	228	53	.	.	PUNCT
ajis02-3199	229	1	the	the	DET
ajis02-3199	229	2	above	above	ADJ
ajis02-3199	229	3	results	result	NOUN
ajis02-3199	229	4	are	be	AUX
ajis02-3199	229	5	in	in	ADP
ajis02-3199	229	6	support	support	NOUN
ajis02-3199	229	7	of	of	ADP
ajis02-3199	229	8	the	the	DET
ajis02-3199	229	9	validity	validity	NOUN
ajis02-3199	229	10	of	of	ADP
ajis02-3199	229	11	study	study	NOUN
ajis02-3199	229	12	hypothesis	hypothesis	NOUN
ajis02-3199	229	13	h4	h4	PROPN
ajis02-3199	229	14	and	and	CCONJ
ajis02-3199	229	15	h5	h5	NOUN
ajis02-3199	229	16	.	.	PUNCT
ajis02-3199	230	1	the	the	DET
ajis02-3199	230	2	mediating	mediate	VERB
ajis02-3199	230	3	role	role	NOUN
ajis02-3199	230	4	of	of	ADP
ajis02-3199	230	5	recovery	recovery	NOUN
ajis02-3199	230	6	satisfaction	satisfaction	NOUN
ajis02-3199	230	7	was	be	AUX
ajis02-3199	230	8	found	find	VERB
ajis02-3199	230	9	in	in	ADP
ajis02-3199	230	10	the	the	DET
ajis02-3199	230	11	relationship	relationship	NOUN
ajis02-3199	230	12	between	between	ADP
ajis02-3199	230	13	cbe	cbe	PROPN
ajis02-3199	230	14	and	and	CCONJ
ajis02-3199	230	15	e	e	NOUN
ajis02-3199	230	16	-	-	NOUN
ajis02-3199	230	17	wom	wom	NOUN
ajis02-3199	230	18	.	.	PUNCT
ajis02-3199	231	1	moreover	moreover	ADV
ajis02-3199	231	2	,	,	PUNCT
ajis02-3199	231	3	the	the	DET
ajis02-3199	231	4	standardized	standardized	ADJ
ajis02-3199	231	5	value	value	NOUN
ajis02-3199	231	6	of	of	ADP
ajis02-3199	231	7	cbe	cbe	PROPN
ajis02-3199	231	8	(	(	PUNCT
ajis02-3199	231	9	β	β	X
ajis02-3199	231	10	=	=	NOUN
ajis02-3199	231	11	0.62	0.62	NUM
ajis02-3199	231	12	)	)	PUNCT
ajis02-3199	231	13	is	be	AUX
ajis02-3199	231	14	higher	high	ADJ
ajis02-3199	231	15	than	than	ADP
ajis02-3199	231	16	the	the	DET
ajis02-3199	231	17	value	value	NOUN
ajis02-3199	231	18	of	of	ADP
ajis02-3199	231	19	recovery	recovery	NOUN
ajis02-3199	231	20	satisfaction	satisfaction	NOUN
ajis02-3199	231	21	(	(	PUNCT
ajis02-3199	231	22	β	β	X
ajis02-3199	231	23	=	=	SYM
ajis02-3199	231	24	0.11	0.11	NUM
ajis02-3199	231	25	)	)	PUNCT
ajis02-3199	231	26	indicating	indicate	VERB
ajis02-3199	231	27	a	a	DET
ajis02-3199	231	28	predominant	predominant	ADJ
ajis02-3199	231	29	role	role	NOUN
ajis02-3199	231	30	of	of	ADP
ajis02-3199	231	31	cbe	cbe	PROPN
ajis02-3199	231	32	in	in	ADP
ajis02-3199	231	33	explaining	explain	VERB
ajis02-3199	231	34	e	e	NOUN
ajis02-3199	231	35	-	-	NOUN
ajis02-3199	231	36	wom	wom	NOUN
ajis02-3199	231	37	.	.	PUNCT
ajis02-3199	231	38	5	5	NUM
ajis02-3199	231	39	discussion	discussion	NOUN
ajis02-3199	231	40	this	this	DET
ajis02-3199	231	41	study	study	NOUN
ajis02-3199	231	42	examined	examine	VERB
ajis02-3199	231	43	the	the	DET
ajis02-3199	231	44	relationship	relationship	NOUN
ajis02-3199	231	45	among	among	ADP
ajis02-3199	231	46	the	the	DET
ajis02-3199	231	47	service	service	NOUN
ajis02-3199	231	48	recovery	recovery	NOUN
ajis02-3199	231	49	,	,	PUNCT
ajis02-3199	231	50	recovery	recovery	NOUN
ajis02-3199	231	51	satisfaction	satisfaction	NOUN
ajis02-3199	231	52	,	,	PUNCT
ajis02-3199	231	53	cbe	cbe	PROPN
ajis02-3199	231	54	,	,	PUNCT
ajis02-3199	231	55	and	and	CCONJ
ajis02-3199	231	56	e	e	NOUN
ajis02-3199	231	57	-	-	NOUN
ajis02-3199	231	58	wom	wom	ADJ
ajis02-3199	231	59	drawing	drawing	NOUN
ajis02-3199	231	60	inputs	input	NOUN
ajis02-3199	231	61	from	from	ADP
ajis02-3199	231	62	theory	theory	NOUN
ajis02-3199	231	63	of	of	ADP
ajis02-3199	231	64	co	co	NOUN
ajis02-3199	231	65	-	-	NOUN
ajis02-3199	231	66	creation	creation	ADJ
ajis02-3199	231	67	,	,	PUNCT
ajis02-3199	231	68	resource	resource	NOUN
ajis02-3199	231	69	-	-	PUNCT
ajis02-3199	231	70	based	base	VERB
ajis02-3199	231	71	theory	theory	NOUN
ajis02-3199	231	72	,	,	PUNCT
ajis02-3199	231	73	and	and	CCONJ
ajis02-3199	231	74	social	social	ADJ
ajis02-3199	231	75	exchange	exchange	NOUN
ajis02-3199	231	76	theory	theory	NOUN
ajis02-3199	231	77	.	.	PUNCT
ajis02-3199	232	1	our	our	PRON
ajis02-3199	232	2	study	study	NOUN
ajis02-3199	232	3	investigated	investigate	VERB
ajis02-3199	232	4	the	the	DET
ajis02-3199	232	5	differential	differential	ADJ
ajis02-3199	232	6	impact	impact	NOUN
ajis02-3199	232	7	of	of	ADP
ajis02-3199	232	8	service	service	NOUN
ajis02-3199	232	9	recovery	recovery	NOUN
ajis02-3199	232	10	with	with	ADP
ajis02-3199	232	11	varying	vary	VERB
ajis02-3199	232	12	levels	level	NOUN
ajis02-3199	232	13	of	of	ADP
ajis02-3199	232	14	customer	customer	NOUN
ajis02-3199	232	15	-	-	PUNCT
ajis02-3199	232	16	firm	firm	NOUN
ajis02-3199	232	17	interaction	interaction	NOUN
ajis02-3199	232	18	in	in	ADP
ajis02-3199	232	19	app	app	NOUN
ajis02-3199	232	20	-	-	PUNCT
ajis02-3199	232	21	based	base	VERB
ajis02-3199	232	22	service	service	NOUN
ajis02-3199	232	23	recovery	recovery	NOUN
ajis02-3199	232	24	.	.	PUNCT
ajis02-3199	233	1	the	the	DET
ajis02-3199	233	2	research	research	NOUN
ajis02-3199	233	3	questions	question	NOUN
ajis02-3199	233	4	were	be	AUX
ajis02-3199	233	5	:	:	PUNCT
ajis02-3199	233	6	a	a	X
ajis02-3199	233	7	)	)	PUNCT
ajis02-3199	233	8	does	do	VERB
ajis02-3199	233	9	the	the	DET
ajis02-3199	233	10	type	type	NOUN
ajis02-3199	233	11	of	of	ADP
ajis02-3199	233	12	service	service	NOUN
ajis02-3199	233	13	recovery	recovery	NOUN
ajis02-3199	233	14	impact	impact	NOUN
ajis02-3199	233	15	the	the	DET
ajis02-3199	233	16	recovery	recovery	NOUN
ajis02-3199	233	17	satisfaction	satisfaction	NOUN
ajis02-3199	233	18	and	and	CCONJ
ajis02-3199	233	19	cbe	cbe	PROPN
ajis02-3199	233	20	differently	differently	ADV
ajis02-3199	233	21	?	?	PUNCT
ajis02-3199	234	1	b	b	X
ajis02-3199	234	2	)	)	PUNCT
ajis02-3199	234	3	does	do	VERB
ajis02-3199	234	4	the	the	DET
ajis02-3199	234	5	type	type	NOUN
ajis02-3199	234	6	of	of	ADP
ajis02-3199	234	7	service	service	NOUN
ajis02-3199	234	8	recovery	recovery	NOUN
ajis02-3199	234	9	influence	influence	NOUN
ajis02-3199	234	10	the	the	DET
ajis02-3199	234	11	e	e	NOUN
ajis02-3199	234	12	-	-	NOUN
ajis02-3199	234	13	wom	wom	NOUN
ajis02-3199	234	14	differently	differently	ADV
ajis02-3199	234	15	?	?	PUNCT
ajis02-3199	235	1	c	c	X
ajis02-3199	235	2	)	)	PUNCT
ajis02-3199	235	3	does	do	AUX
ajis02-3199	235	4	recovery	recovery	NOUN
ajis02-3199	235	5	satisfaction	satisfaction	NOUN
ajis02-3199	235	6	mediate	mediate	VERB
ajis02-3199	235	7	the	the	DET
ajis02-3199	235	8	relationship	relationship	NOUN
ajis02-3199	235	9	between	between	ADP
ajis02-3199	235	10	cbe	cbe	PROPN
ajis02-3199	235	11	and	and	CCONJ
ajis02-3199	235	12	e	e	NOUN
ajis02-3199	235	13	-	-	NOUN
ajis02-3199	235	14	wom	wom	NOUN
ajis02-3199	235	15	?	?	PUNCT
ajis02-3199	236	1	in	in	ADP
ajis02-3199	236	2	line	line	NOUN
ajis02-3199	236	3	with	with	ADP
ajis02-3199	236	4	the	the	DET
ajis02-3199	236	5	existing	exist	VERB
ajis02-3199	236	6	literature	literature	NOUN
ajis02-3199	236	7	(	(	PUNCT
ajis02-3199	236	8	roggeveen	roggeveen	PROPN
ajis02-3199	236	9	et	et	PROPN
ajis02-3199	236	10	al	al	PROPN
ajis02-3199	236	11	.	.	PROPN
ajis02-3199	236	12	,	,	PUNCT
ajis02-3199	236	13	2011	2011	NUM
ajis02-3199	236	14	;	;	PUNCT
ajis02-3199	236	15	dong	dong	PROPN
ajis02-3199	236	16	et	et	PROPN
ajis02-3199	236	17	al	al	PROPN
ajis02-3199	236	18	.	.	PROPN
ajis02-3199	236	19	,	,	PUNCT
ajis02-3199	236	20	2016	2016	NUM
ajis02-3199	236	21	)	)	PUNCT
ajis02-3199	236	22	,	,	PUNCT
ajis02-3199	236	23	the	the	DET
ajis02-3199	236	24	present	present	ADJ
ajis02-3199	236	25	study	study	NOUN
ajis02-3199	236	26	found	find	VERB
ajis02-3199	236	27	joint	joint	ADJ
ajis02-3199	236	28	recovery	recovery	NOUN
ajis02-3199	236	29	to	to	PART
ajis02-3199	236	30	have	have	VERB
ajis02-3199	236	31	better	well	ADJ
ajis02-3199	236	32	impact	impact	NOUN
ajis02-3199	236	33	on	on	ADP
ajis02-3199	236	34	satisfaction	satisfaction	NOUN
ajis02-3199	236	35	associated	associate	VERB
ajis02-3199	236	36	with	with	ADP
ajis02-3199	236	37	the	the	DET
ajis02-3199	236	38	recovery	recovery	NOUN
ajis02-3199	236	39	.	.	PUNCT
ajis02-3199	237	1	roggeveen	roggeveen	PROPN
ajis02-3199	237	2	et	et	PROPN
ajis02-3199	237	3	al	al	PROPN
ajis02-3199	237	4	.	.	PROPN
ajis02-3199	238	1	(	(	PUNCT
ajis02-3199	238	2	2011	2011	NUM
ajis02-3199	238	3	)	)	PUNCT
ajis02-3199	238	4	provided	provide	VERB
ajis02-3199	238	5	empirical	empirical	ADJ
ajis02-3199	238	6	evidence	evidence	NOUN
ajis02-3199	238	7	that	that	SCONJ
ajis02-3199	238	8	customer	customer	NOUN
ajis02-3199	238	9	collaborating	collaborate	VERB
ajis02-3199	238	10	with	with	ADP
ajis02-3199	238	11	firm	firm	NOUN
ajis02-3199	238	12	during	during	ADP
ajis02-3199	238	13	the	the	DET
ajis02-3199	238	14	recovery	recovery	NOUN
ajis02-3199	238	15	process	process	NOUN
ajis02-3199	238	16	report	report	VERB
ajis02-3199	238	17	better	well	ADJ
ajis02-3199	238	18	recovery	recovery	NOUN
ajis02-3199	238	19	outcomes	outcome	NOUN
ajis02-3199	238	20	than	than	ADP
ajis02-3199	238	21	those	those	PRON
ajis02-3199	238	22	who	who	PRON
ajis02-3199	238	23	do	do	AUX
ajis02-3199	238	24	not	not	PART
ajis02-3199	238	25	collaborate	collaborate	VERB
ajis02-3199	238	26	with	with	ADP
ajis02-3199	238	27	firm	firm	NOUN
ajis02-3199	238	28	when	when	SCONJ
ajis02-3199	238	29	they	they	PRON
ajis02-3199	238	30	face	face	VERB
ajis02-3199	238	31	service	service	NOUN
ajis02-3199	238	32	failure	failure	NOUN
ajis02-3199	238	33	with	with	ADP
ajis02-3199	238	34	the	the	DET
ajis02-3199	238	35	airline	airline	NOUN
ajis02-3199	238	36	service	service	NOUN
ajis02-3199	238	37	providers	provider	NOUN
ajis02-3199	238	38	.	.	PUNCT
ajis02-3199	239	1	the	the	DET
ajis02-3199	239	2	present	present	ADJ
ajis02-3199	239	3	study	study	NOUN
ajis02-3199	239	4	results	result	NOUN
ajis02-3199	239	5	augment	augment	VERB
ajis02-3199	239	6	this	this	DET
ajis02-3199	239	7	effect	effect	NOUN
ajis02-3199	239	8	suggesting	suggest	VERB
ajis02-3199	239	9	that	that	SCONJ
ajis02-3199	239	10	joint	joint	ADJ
ajis02-3199	239	11	recovery	recovery	NOUN
ajis02-3199	239	12	produces	produce	VERB
ajis02-3199	239	13	better	well	ADJ
ajis02-3199	239	14	recovery	recovery	NOUN
ajis02-3199	239	15	outcomes	outcome	NOUN
ajis02-3199	239	16	.	.	PUNCT
ajis02-3199	240	1	examining	examine	VERB
ajis02-3199	240	2	service	service	NOUN
ajis02-3199	240	3	recovery	recovery	NOUN
ajis02-3199	240	4	in	in	ADP
ajis02-3199	240	5	a	a	DET
ajis02-3199	240	6	technology	technology	NOUN
ajis02-3199	240	7	-	-	PUNCT
ajis02-3199	240	8	based	base	VERB
ajis02-3199	240	9	service	service	NOUN
ajis02-3199	240	10	,	,	PUNCT
ajis02-3199	240	11	heindenreich	heindenreich	PRON
ajis02-3199	240	12	et	et	PROPN
ajis02-3199	240	13	al	al	PROPN
ajis02-3199	240	14	.	.	PROPN
ajis02-3199	241	1	(	(	PUNCT
ajis02-3199	241	2	2014	2014	NUM
ajis02-3199	241	3	)	)	PUNCT
ajis02-3199	241	4	found	find	VERB
ajis02-3199	241	5	that	that	SCONJ
ajis02-3199	241	6	joint	joint	ADJ
ajis02-3199	241	7	recovery	recovery	NOUN
ajis02-3199	241	8	provides	provide	VERB
ajis02-3199	241	9	better	well	ADJ
ajis02-3199	241	10	recovery	recovery	NOUN
ajis02-3199	241	11	outcomes	outcome	NOUN
ajis02-3199	241	12	.	.	PUNCT
ajis02-3199	242	1	the	the	DET
ajis02-3199	242	2	results	result	NOUN
ajis02-3199	242	3	from	from	ADP
ajis02-3199	242	4	the	the	DET
ajis02-3199	242	5	australasian	australasian	ADJ
ajis02-3199	242	6	journal	journal	NOUN
ajis02-3199	242	7	of	of	ADP
ajis02-3199	242	8	information	information	NOUN
ajis02-3199	242	9	systems	system	NOUN
ajis02-3199	242	10	bhimavarapu	bhimavarapu	VERB
ajis02-3199	242	11	et	et	PROPN
ajis02-3199	242	12	al	al	PROPN
ajis02-3199	242	13	.	.	PROPN
ajis02-3199	242	14	2021	2021	NUM
ajis02-3199	242	15	,	,	PUNCT
ajis02-3199	242	16	vol	vol	NOUN
ajis02-3199	242	17	25	25	NUM
ajis02-3199	242	18	,	,	PUNCT
ajis02-3199	242	19	research	research	NOUN
ajis02-3199	242	20	on	on	ADP
ajis02-3199	242	21	consumer	consumer	NOUN
ajis02-3199	242	22	evaluation	evaluation	NOUN
ajis02-3199	242	23	interactive	interactive	ADJ
ajis02-3199	242	24	app	app	NOUN
ajis02-3199	242	25	-	-	PUNCT
ajis02-3199	242	26	based	base	VERB
ajis02-3199	242	27	services	service	NOUN
ajis02-3199	242	28	:	:	PUNCT
ajis02-3199	242	29	recovery	recovery	NOUN
ajis02-3199	242	30	evaluations	evaluation	NOUN
ajis02-3199	242	31	of	of	ADP
ajis02-3199	242	32	mobile	mobile	ADJ
ajis02-3199	242	33	applications	application	NOUN
ajis02-3199	242	34	12	12	NUM
ajis02-3199	242	35	present	present	ADJ
ajis02-3199	242	36	study	study	NOUN
ajis02-3199	242	37	strengthen	strengthen	VERB
ajis02-3199	242	38	the	the	DET
ajis02-3199	242	39	arguments	argument	NOUN
ajis02-3199	242	40	in	in	ADP
ajis02-3199	242	41	favor	favor	NOUN
ajis02-3199	242	42	of	of	ADP
ajis02-3199	242	43	joint	joint	ADJ
ajis02-3199	242	44	recovery	recovery	NOUN
ajis02-3199	242	45	suggesting	suggest	VERB
ajis02-3199	242	46	that	that	SCONJ
ajis02-3199	242	47	co	co	NOUN
ajis02-3199	242	48	-	-	NOUN
ajis02-3199	242	49	creation	creation	NOUN
ajis02-3199	242	50	of	of	ADP
ajis02-3199	242	51	recovery	recovery	NOUN
ajis02-3199	242	52	helps	help	VERB
ajis02-3199	242	53	when	when	SCONJ
ajis02-3199	242	54	customers	customer	NOUN
ajis02-3199	242	55	face	face	VERB
ajis02-3199	242	56	a	a	DET
ajis02-3199	242	57	service	service	NOUN
ajis02-3199	242	58	failure	failure	NOUN
ajis02-3199	242	59	with	with	ADP
ajis02-3199	242	60	a	a	DET
ajis02-3199	242	61	food	food	NOUN
ajis02-3199	242	62	delivery	delivery	NOUN
ajis02-3199	242	63	app	app	NOUN
ajis02-3199	242	64	which	which	PRON
ajis02-3199	242	65	is	be	AUX
ajis02-3199	242	66	a	a	DET
ajis02-3199	242	67	technology	technology	NOUN
ajis02-3199	242	68	-	-	PUNCT
ajis02-3199	242	69	based	base	VERB
ajis02-3199	242	70	service	service	NOUN
ajis02-3199	242	71	.	.	PUNCT
ajis02-3199	243	1	additionally	additionally	ADV
ajis02-3199	243	2	,	,	PUNCT
ajis02-3199	243	3	the	the	DET
ajis02-3199	243	4	findings	finding	NOUN
ajis02-3199	243	5	of	of	ADP
ajis02-3199	243	6	the	the	DET
ajis02-3199	243	7	study	study	NOUN
ajis02-3199	243	8	extend	extend	VERB
ajis02-3199	243	9	the	the	DET
ajis02-3199	243	10	work	work	NOUN
ajis02-3199	243	11	of	of	ADP
ajis02-3199	243	12	dong	dong	PROPN
ajis02-3199	243	13	et	et	PROPN
ajis02-3199	243	14	al	al	PROPN
ajis02-3199	243	15	.	.	PROPN
ajis02-3199	244	1	(	(	PUNCT
ajis02-3199	244	2	2016	2016	NUM
ajis02-3199	244	3	)	)	PUNCT
ajis02-3199	244	4	by	by	ADP
ajis02-3199	244	5	examining	examine	VERB
ajis02-3199	244	6	the	the	DET
ajis02-3199	244	7	relationship	relationship	NOUN
ajis02-3199	244	8	between	between	ADP
ajis02-3199	244	9	joint	joint	ADJ
ajis02-3199	244	10	recovery	recovery	NOUN
ajis02-3199	244	11	to	to	ADP
ajis02-3199	244	12	customer	customer	NOUN
ajis02-3199	244	13	-	-	PUNCT
ajis02-3199	244	14	brand	brand	NOUN
ajis02-3199	244	15	relationship	relationship	NOUN
ajis02-3199	244	16	.	.	PUNCT
ajis02-3199	245	1	the	the	DET
ajis02-3199	245	2	results	result	NOUN
ajis02-3199	245	3	also	also	ADV
ajis02-3199	245	4	indicate	indicate	VERB
ajis02-3199	245	5	that	that	SCONJ
ajis02-3199	245	6	consumers	consumer	NOUN
ajis02-3199	245	7	collaborating	collaborate	VERB
ajis02-3199	245	8	with	with	ADP
ajis02-3199	245	9	the	the	DET
ajis02-3199	245	10	service	service	NOUN
ajis02-3199	245	11	provider	provider	NOUN
ajis02-3199	245	12	for	for	ADP
ajis02-3199	245	13	the	the	DET
ajis02-3199	245	14	recovery	recovery	NOUN
ajis02-3199	245	15	solution	solution	NOUN
ajis02-3199	245	16	exhibit	exhibit	VERB
ajis02-3199	245	17	greater	great	ADJ
ajis02-3199	245	18	cbe	cbe	NOUN
ajis02-3199	245	19	than	than	ADP
ajis02-3199	245	20	consumers	consumer	NOUN
ajis02-3199	245	21	who	who	PRON
ajis02-3199	245	22	receive	receive	VERB
ajis02-3199	245	23	recovery	recovery	NOUN
ajis02-3199	245	24	solutions	solution	NOUN
ajis02-3199	245	25	from	from	ADP
ajis02-3199	245	26	the	the	DET
ajis02-3199	245	27	firm	firm	NOUN
ajis02-3199	245	28	or	or	CCONJ
ajis02-3199	245	29	who	who	PRON
ajis02-3199	245	30	fix	fix	VERB
ajis02-3199	245	31	the	the	DET
ajis02-3199	245	32	service	service	NOUN
ajis02-3199	245	33	failure	failure	NOUN
ajis02-3199	245	34	with	with	ADP
ajis02-3199	245	35	their	their	PRON
ajis02-3199	245	36	own	own	ADJ
ajis02-3199	245	37	efforts	effort	NOUN
ajis02-3199	245	38	or	or	CCONJ
ajis02-3199	245	39	minimum	minimum	NOUN
ajis02-3199	245	40	support	support	NOUN
ajis02-3199	245	41	from	from	ADP
ajis02-3199	245	42	the	the	DET
ajis02-3199	245	43	firm	firm	NOUN
ajis02-3199	245	44	.	.	PUNCT
ajis02-3199	246	1	the	the	DET
ajis02-3199	246	2	hypotheses	hypothesis	NOUN
ajis02-3199	246	3	results	result	NOUN
ajis02-3199	246	4	are	be	AUX
ajis02-3199	246	5	consistent	consistent	ADJ
ajis02-3199	246	6	with	with	ADP
ajis02-3199	246	7	the	the	DET
ajis02-3199	246	8	theoretical	theoretical	ADJ
ajis02-3199	246	9	inputs	input	NOUN
ajis02-3199	246	10	drawn	draw	VERB
ajis02-3199	246	11	from	from	ADP
ajis02-3199	246	12	resourcebased	resourcebased	ADJ
ajis02-3199	246	13	theory	theory	NOUN
ajis02-3199	246	14	and	and	CCONJ
ajis02-3199	246	15	social	social	ADJ
ajis02-3199	246	16	exchange	exchange	NOUN
ajis02-3199	246	17	theory	theory	NOUN
ajis02-3199	246	18	which	which	PRON
ajis02-3199	246	19	suggests	suggest	VERB
ajis02-3199	246	20	that	that	SCONJ
ajis02-3199	246	21	interaction	interaction	NOUN
ajis02-3199	246	22	in	in	ADP
ajis02-3199	246	23	the	the	DET
ajis02-3199	246	24	joint	joint	ADJ
ajis02-3199	246	25	recovery	recovery	NOUN
ajis02-3199	246	26	facilitates	facilitate	VERB
ajis02-3199	246	27	information	information	NOUN
ajis02-3199	246	28	sharing	sharing	NOUN
ajis02-3199	246	29	and	and	CCONJ
ajis02-3199	246	30	extending	extend	VERB
ajis02-3199	246	31	efforts	effort	NOUN
ajis02-3199	246	32	during	during	ADP
ajis02-3199	246	33	the	the	DET
ajis02-3199	246	34	service	service	NOUN
ajis02-3199	246	35	recovery	recovery	NOUN
ajis02-3199	246	36	process	process	NOUN
ajis02-3199	246	37	.	.	PUNCT
ajis02-3199	247	1	thus	thus	ADV
ajis02-3199	247	2	,	,	PUNCT
ajis02-3199	247	3	it	it	PRON
ajis02-3199	247	4	was	be	AUX
ajis02-3199	247	5	empirically	empirically	ADV
ajis02-3199	247	6	tested	test	VERB
ajis02-3199	247	7	that	that	SCONJ
ajis02-3199	247	8	joint	joint	ADJ
ajis02-3199	247	9	recovery	recovery	NOUN
ajis02-3199	247	10	results	result	NOUN
ajis02-3199	247	11	in	in	ADP
ajis02-3199	247	12	greater	great	ADJ
ajis02-3199	247	13	cbe	cbe	NOUN
ajis02-3199	247	14	than	than	ADP
ajis02-3199	247	15	firm	firm	ADJ
ajis02-3199	247	16	recovery	recovery	NOUN
ajis02-3199	247	17	and	and	CCONJ
ajis02-3199	247	18	customer	customer	NOUN
ajis02-3199	247	19	recovery	recovery	NOUN
ajis02-3199	247	20	.	.	PUNCT
ajis02-3199	248	1	similarly	similarly	ADV
ajis02-3199	248	2	,	,	PUNCT
ajis02-3199	248	3	the	the	DET
ajis02-3199	248	4	results	result	NOUN
ajis02-3199	248	5	also	also	ADV
ajis02-3199	248	6	indicate	indicate	VERB
ajis02-3199	248	7	that	that	SCONJ
ajis02-3199	248	8	co	co	NOUN
ajis02-3199	248	9	-	-	NOUN
ajis02-3199	248	10	creation	creation	NOUN
ajis02-3199	248	11	of	of	ADP
ajis02-3199	248	12	recovery	recovery	NOUN
ajis02-3199	248	13	improved	improve	VERB
ajis02-3199	248	14	the	the	DET
ajis02-3199	248	15	e	e	NOUN
ajis02-3199	248	16	-	-	NOUN
ajis02-3199	248	17	wom	wom	NOUN
ajis02-3199	248	18	among	among	ADP
ajis02-3199	248	19	the	the	DET
ajis02-3199	248	20	customers	customer	NOUN
ajis02-3199	248	21	after	after	ADP
ajis02-3199	248	22	a	a	DET
ajis02-3199	248	23	service	service	NOUN
ajis02-3199	248	24	failure	failure	NOUN
ajis02-3199	248	25	.	.	PUNCT
ajis02-3199	249	1	it	it	PRON
ajis02-3199	249	2	is	be	AUX
ajis02-3199	249	3	consistent	consistent	ADJ
ajis02-3199	249	4	with	with	ADP
ajis02-3199	249	5	extant	extant	ADJ
ajis02-3199	249	6	literature	literature	NOUN
ajis02-3199	249	7	(	(	PUNCT
ajis02-3199	249	8	jung	jung	PROPN
ajis02-3199	249	9	&	&	CCONJ
ajis02-3199	249	10	seock	seock	PROPN
ajis02-3199	249	11	,	,	PUNCT
ajis02-3199	249	12	2017	2017	NUM
ajis02-3199	249	13	)	)	PUNCT
ajis02-3199	249	14	which	which	PRON
ajis02-3199	249	15	suggests	suggest	VERB
ajis02-3199	249	16	that	that	SCONJ
ajis02-3199	249	17	co	co	NOUN
ajis02-3199	249	18	-	-	NOUN
ajis02-3199	249	19	creation	creation	NOUN
ajis02-3199	249	20	of	of	ADP
ajis02-3199	249	21	service	service	NOUN
ajis02-3199	249	22	recovery	recovery	NOUN
ajis02-3199	249	23	emanates	emanate	VERB
ajis02-3199	249	24	positive	positive	ADJ
ajis02-3199	249	25	word	word	NOUN
ajis02-3199	249	26	of	of	ADP
ajis02-3199	249	27	mouth	mouth	NOUN
ajis02-3199	249	28	.	.	PUNCT
ajis02-3199	250	1	it	it	PRON
ajis02-3199	250	2	can	can	AUX
ajis02-3199	250	3	be	be	AUX
ajis02-3199	250	4	inferred	infer	VERB
ajis02-3199	250	5	that	that	SCONJ
ajis02-3199	250	6	the	the	DET
ajis02-3199	250	7	customer	customer	NOUN
ajis02-3199	250	8	-	-	PUNCT
ajis02-3199	250	9	firm	firm	NOUN
ajis02-3199	250	10	interactions	interaction	NOUN
ajis02-3199	250	11	facilitate	facilitate	VERB
ajis02-3199	250	12	a	a	DET
ajis02-3199	250	13	greater	great	ADJ
ajis02-3199	250	14	control	control	NOUN
ajis02-3199	250	15	over	over	ADP
ajis02-3199	250	16	the	the	DET
ajis02-3199	250	17	service	service	NOUN
ajis02-3199	250	18	performance	performance	NOUN
ajis02-3199	250	19	leading	lead	VERB
ajis02-3199	250	20	to	to	ADP
ajis02-3199	250	21	positive	positive	ADJ
ajis02-3199	250	22	word	word	NOUN
ajis02-3199	250	23	of	of	ADP
ajis02-3199	250	24	mouth	mouth	NOUN
ajis02-3199	250	25	.	.	PUNCT
ajis02-3199	251	1	furthermore	furthermore	ADV
ajis02-3199	251	2	,	,	PUNCT
ajis02-3199	251	3	the	the	DET
ajis02-3199	251	4	results	result	NOUN
ajis02-3199	251	5	support	support	VERB
ajis02-3199	251	6	the	the	DET
ajis02-3199	251	7	mediation	mediation	NOUN
ajis02-3199	251	8	role	role	NOUN
ajis02-3199	251	9	of	of	ADP
ajis02-3199	251	10	recovery	recovery	NOUN
ajis02-3199	251	11	satisfaction	satisfaction	NOUN
ajis02-3199	251	12	on	on	ADP
ajis02-3199	251	13	the	the	DET
ajis02-3199	251	14	relationship	relationship	NOUN
ajis02-3199	251	15	between	between	ADP
ajis02-3199	251	16	cbe	cbe	PROPN
ajis02-3199	251	17	and	and	CCONJ
ajis02-3199	251	18	ewom	ewom	NOUN
ajis02-3199	251	19	.	.	PUNCT
ajis02-3199	252	1	this	this	PRON
ajis02-3199	252	2	offers	offer	VERB
ajis02-3199	252	3	a	a	DET
ajis02-3199	252	4	new	new	ADJ
ajis02-3199	252	5	perspective	perspective	NOUN
ajis02-3199	252	6	to	to	ADP
ajis02-3199	252	7	the	the	DET
ajis02-3199	252	8	service	service	NOUN
ajis02-3199	252	9	recovery	recovery	NOUN
ajis02-3199	252	10	literature	literature	NOUN
ajis02-3199	252	11	by	by	ADP
ajis02-3199	252	12	examining	examine	VERB
ajis02-3199	252	13	the	the	DET
ajis02-3199	252	14	role	role	NOUN
ajis02-3199	252	15	of	of	ADP
ajis02-3199	252	16	recovery	recovery	NOUN
ajis02-3199	252	17	satisfaction	satisfaction	NOUN
ajis02-3199	252	18	in	in	ADP
ajis02-3199	252	19	determining	determine	VERB
ajis02-3199	252	20	the	the	DET
ajis02-3199	252	21	customer	customer	NOUN
ajis02-3199	252	22	brand	brand	NOUN
ajis02-3199	252	23	relationships	relationship	NOUN
ajis02-3199	252	24	.	.	PUNCT
ajis02-3199	253	1	5.1	5.1	NUM
ajis02-3199	253	2	theoretical	theoretical	ADJ
ajis02-3199	253	3	contributions	contribution	NOUN
ajis02-3199	253	4	the	the	DET
ajis02-3199	253	5	study	study	NOUN
ajis02-3199	253	6	offers	offer	VERB
ajis02-3199	253	7	four	four	NUM
ajis02-3199	253	8	major	major	ADJ
ajis02-3199	253	9	theoretical	theoretical	ADJ
ajis02-3199	253	10	contributions	contribution	NOUN
ajis02-3199	253	11	.	.	PUNCT
ajis02-3199	254	1	first	first	ADV
ajis02-3199	254	2	,	,	PUNCT
ajis02-3199	254	3	drawing	draw	VERB
ajis02-3199	254	4	inputs	input	NOUN
ajis02-3199	254	5	from	from	ADP
ajis02-3199	254	6	the	the	DET
ajis02-3199	254	7	theory	theory	NOUN
ajis02-3199	254	8	of	of	ADP
ajis02-3199	254	9	co	co	NOUN
ajis02-3199	254	10	-	-	NOUN
ajis02-3199	254	11	creation	creation	NOUN
ajis02-3199	254	12	and	and	CCONJ
ajis02-3199	254	13	resource	resource	NOUN
ajis02-3199	254	14	-	-	PUNCT
ajis02-3199	254	15	based	base	VERB
ajis02-3199	254	16	theory	theory	NOUN
ajis02-3199	254	17	,	,	PUNCT
ajis02-3199	254	18	the	the	DET
ajis02-3199	254	19	study	study	NOUN
ajis02-3199	254	20	investigated	investigate	VERB
ajis02-3199	254	21	the	the	DET
ajis02-3199	254	22	relationship	relationship	NOUN
ajis02-3199	254	23	between	between	ADP
ajis02-3199	254	24	customer	customer	NOUN
ajis02-3199	254	25	participation	participation	NOUN
ajis02-3199	254	26	in	in	ADP
ajis02-3199	254	27	service	service	NOUN
ajis02-3199	254	28	recovery	recovery	NOUN
ajis02-3199	254	29	and	and	CCONJ
ajis02-3199	254	30	cbe	cbe	PROPN
ajis02-3199	254	31	.	.	PUNCT
ajis02-3199	255	1	this	this	PRON
ajis02-3199	255	2	offers	offer	VERB
ajis02-3199	255	3	a	a	DET
ajis02-3199	255	4	new	new	ADJ
ajis02-3199	255	5	perspective	perspective	NOUN
ajis02-3199	255	6	to	to	ADP
ajis02-3199	255	7	both	both	PRON
ajis02-3199	255	8	service	service	NOUN
ajis02-3199	255	9	recovery	recovery	NOUN
ajis02-3199	255	10	and	and	CCONJ
ajis02-3199	255	11	customer	customer	NOUN
ajis02-3199	255	12	-	-	PUNCT
ajis02-3199	255	13	brand	brand	NOUN
ajis02-3199	255	14	relationship	relationship	NOUN
ajis02-3199	255	15	domains	domain	NOUN
ajis02-3199	255	16	,	,	PUNCT
ajis02-3199	255	17	suggesting	suggest	VERB
ajis02-3199	255	18	that	that	SCONJ
ajis02-3199	255	19	collaborating	collaborate	VERB
ajis02-3199	255	20	with	with	ADP
ajis02-3199	255	21	customer	customer	NOUN
ajis02-3199	255	22	during	during	ADP
ajis02-3199	255	23	service	service	NOUN
ajis02-3199	255	24	recovery	recovery	NOUN
ajis02-3199	255	25	might	might	AUX
ajis02-3199	255	26	provide	provide	VERB
ajis02-3199	255	27	an	an	DET
ajis02-3199	255	28	opportunity	opportunity	NOUN
ajis02-3199	255	29	to	to	PART
ajis02-3199	255	30	improve	improve	VERB
ajis02-3199	255	31	cbe	cbe	PROPN
ajis02-3199	255	32	.	.	PUNCT
ajis02-3199	256	1	customers	customer	NOUN
ajis02-3199	256	2	invest	invest	VERB
ajis02-3199	256	3	their	their	PRON
ajis02-3199	256	4	time	time	NOUN
ajis02-3199	256	5	and	and	CCONJ
ajis02-3199	256	6	share	share	VERB
ajis02-3199	256	7	the	the	DET
ajis02-3199	256	8	information	information	NOUN
ajis02-3199	256	9	and	and	CCONJ
ajis02-3199	256	10	put	put	VERB
ajis02-3199	256	11	efforts	effort	NOUN
ajis02-3199	256	12	to	to	PART
ajis02-3199	256	13	recover	recover	VERB
ajis02-3199	256	14	from	from	ADP
ajis02-3199	256	15	the	the	DET
ajis02-3199	256	16	service	service	NOUN
ajis02-3199	256	17	failure	failure	NOUN
ajis02-3199	256	18	which	which	PRON
ajis02-3199	256	19	requires	require	VERB
ajis02-3199	256	20	integration	integration	NOUN
ajis02-3199	256	21	of	of	ADP
ajis02-3199	256	22	firm	firm	NOUN
ajis02-3199	256	23	's	's	PART
ajis02-3199	256	24	resources	resource	NOUN
ajis02-3199	256	25	at	at	ADP
ajis02-3199	256	26	the	the	DET
ajis02-3199	256	27	same	same	ADJ
ajis02-3199	256	28	time	time	NOUN
ajis02-3199	256	29	.	.	PUNCT
ajis02-3199	257	1	this	this	PRON
ajis02-3199	257	2	proves	prove	VERB
ajis02-3199	257	3	that	that	SCONJ
ajis02-3199	257	4	resource	resource	NOUN
ajis02-3199	257	5	integration	integration	NOUN
ajis02-3199	257	6	process	process	NOUN
ajis02-3199	257	7	involved	involve	VERB
ajis02-3199	257	8	in	in	ADP
ajis02-3199	257	9	a	a	DET
ajis02-3199	257	10	joint	joint	ADJ
ajis02-3199	257	11	recovery	recovery	NOUN
ajis02-3199	257	12	can	can	AUX
ajis02-3199	257	13	be	be	AUX
ajis02-3199	257	14	source	source	NOUN
ajis02-3199	257	15	of	of	ADP
ajis02-3199	257	16	motivation	motivation	NOUN
ajis02-3199	257	17	for	for	SCONJ
ajis02-3199	257	18	the	the	DET
ajis02-3199	257	19	customers	customer	NOUN
ajis02-3199	257	20	to	to	PART
ajis02-3199	257	21	engage	engage	VERB
ajis02-3199	257	22	with	with	ADP
ajis02-3199	257	23	the	the	DET
ajis02-3199	257	24	service	service	NOUN
ajis02-3199	257	25	firm	firm	NOUN
ajis02-3199	257	26	.	.	PUNCT
ajis02-3199	258	1	second	second	ADJ
ajis02-3199	258	2	,	,	PUNCT
ajis02-3199	258	3	drawing	draw	VERB
ajis02-3199	258	4	inputs	input	NOUN
ajis02-3199	258	5	from	from	ADP
ajis02-3199	258	6	social	social	ADJ
ajis02-3199	258	7	exchange	exchange	NOUN
ajis02-3199	258	8	theory	theory	NOUN
ajis02-3199	258	9	,	,	PUNCT
ajis02-3199	258	10	the	the	DET
ajis02-3199	258	11	study	study	NOUN
ajis02-3199	258	12	investigated	investigate	VERB
ajis02-3199	258	13	the	the	DET
ajis02-3199	258	14	relationship	relationship	NOUN
ajis02-3199	258	15	between	between	ADP
ajis02-3199	258	16	cbe	cbe	PROPN
ajis02-3199	258	17	and	and	CCONJ
ajis02-3199	258	18	e	e	NOUN
ajis02-3199	258	19	-	-	NOUN
ajis02-3199	258	20	wom	wom	NOUN
ajis02-3199	258	21	.	.	PUNCT
ajis02-3199	259	1	customers	customer	NOUN
ajis02-3199	259	2	realize	realize	VERB
ajis02-3199	259	3	the	the	DET
ajis02-3199	259	4	benefits	benefit	NOUN
ajis02-3199	259	5	associated	associate	VERB
ajis02-3199	259	6	with	with	ADP
ajis02-3199	259	7	joint	joint	ADJ
ajis02-3199	259	8	recovery	recovery	NOUN
ajis02-3199	259	9	and	and	CCONJ
ajis02-3199	259	10	exhibit	exhibit	VERB
ajis02-3199	259	11	better	well	ADJ
ajis02-3199	259	12	engagement	engagement	NOUN
ajis02-3199	259	13	with	with	ADP
ajis02-3199	259	14	service	service	NOUN
ajis02-3199	259	15	provider	provider	NOUN
ajis02-3199	259	16	which	which	PRON
ajis02-3199	259	17	leads	lead	VERB
ajis02-3199	259	18	to	to	ADP
ajis02-3199	259	19	e	e	NOUN
ajis02-3199	259	20	-	-	NOUN
ajis02-3199	259	21	wom	wom	NOUN
ajis02-3199	259	22	responses	response	NOUN
ajis02-3199	259	23	from	from	ADP
ajis02-3199	259	24	the	the	DET
ajis02-3199	259	25	customers	customer	NOUN
ajis02-3199	259	26	.	.	PUNCT
ajis02-3199	260	1	customers	customer	NOUN
ajis02-3199	260	2	’	'	PUNCT
ajis02-3199	260	3	engagement	engagement	NOUN
ajis02-3199	260	4	with	with	ADP
ajis02-3199	260	5	the	the	DET
ajis02-3199	260	6	service	service	NOUN
ajis02-3199	260	7	provider	provider	NOUN
ajis02-3199	260	8	can	can	AUX
ajis02-3199	260	9	become	become	VERB
ajis02-3199	260	10	a	a	DET
ajis02-3199	260	11	relational	relational	ADJ
ajis02-3199	260	12	driver	driver	NOUN
ajis02-3199	260	13	to	to	PART
ajis02-3199	260	14	emote	emote	VERB
ajis02-3199	260	15	positive	positive	ADJ
ajis02-3199	260	16	wom	wom	NOUN
ajis02-3199	260	17	intentions	intention	NOUN
ajis02-3199	260	18	after	after	ADP
ajis02-3199	260	19	a	a	DET
ajis02-3199	260	20	successful	successful	ADJ
ajis02-3199	260	21	service	service	NOUN
ajis02-3199	260	22	recovery	recovery	NOUN
ajis02-3199	260	23	.	.	PUNCT
ajis02-3199	261	1	this	this	PRON
ajis02-3199	261	2	is	be	AUX
ajis02-3199	261	3	consistent	consistent	ADJ
ajis02-3199	261	4	with	with	ADP
ajis02-3199	261	5	social	social	ADJ
ajis02-3199	261	6	exchange	exchange	NOUN
ajis02-3199	261	7	theory	theory	NOUN
ajis02-3199	261	8	as	as	SCONJ
ajis02-3199	261	9	customers	customer	NOUN
ajis02-3199	261	10	are	be	AUX
ajis02-3199	261	11	encouraged	encourage	VERB
ajis02-3199	261	12	by	by	ADP
ajis02-3199	261	13	the	the	DET
ajis02-3199	261	14	interactions	interaction	NOUN
ajis02-3199	261	15	and	and	CCONJ
ajis02-3199	261	16	are	be	AUX
ajis02-3199	261	17	likely	likely	ADJ
ajis02-3199	261	18	to	to	PART
ajis02-3199	261	19	exhibit	exhibit	VERB
ajis02-3199	261	20	social	social	ADJ
ajis02-3199	261	21	behaviors	behavior	NOUN
ajis02-3199	261	22	in	in	ADP
ajis02-3199	261	23	the	the	DET
ajis02-3199	261	24	form	form	NOUN
ajis02-3199	261	25	of	of	ADP
ajis02-3199	261	26	e	e	NOUN
ajis02-3199	261	27	-	-	NOUN
ajis02-3199	261	28	wom	wom	NOUN
ajis02-3199	261	29	.	.	PUNCT
ajis02-3199	262	1	customers	customer	NOUN
ajis02-3199	262	2	’	'	PUNCT
ajis02-3199	262	3	engagement	engagement	NOUN
ajis02-3199	262	4	with	with	ADP
ajis02-3199	262	5	the	the	DET
ajis02-3199	262	6	service	service	NOUN
ajis02-3199	262	7	provider	provider	NOUN
ajis02-3199	262	8	can	can	AUX
ajis02-3199	262	9	become	become	VERB
ajis02-3199	262	10	a	a	DET
ajis02-3199	262	11	relational	relational	ADJ
ajis02-3199	262	12	driver	driver	NOUN
ajis02-3199	262	13	to	to	PART
ajis02-3199	262	14	emote	emote	VERB
ajis02-3199	262	15	positive	positive	ADJ
ajis02-3199	262	16	wom	wom	NOUN
ajis02-3199	262	17	intentions	intention	NOUN
ajis02-3199	262	18	after	after	ADP
ajis02-3199	262	19	a	a	DET
ajis02-3199	262	20	successful	successful	ADJ
ajis02-3199	262	21	service	service	NOUN
ajis02-3199	262	22	recovery	recovery	NOUN
ajis02-3199	262	23	.	.	PUNCT
ajis02-3199	263	1	third	third	ADJ
ajis02-3199	263	2	,	,	PUNCT
ajis02-3199	263	3	the	the	DET
ajis02-3199	263	4	mediating	mediate	VERB
ajis02-3199	263	5	role	role	NOUN
ajis02-3199	263	6	of	of	ADP
ajis02-3199	263	7	recovery	recovery	NOUN
ajis02-3199	263	8	satisfaction	satisfaction	NOUN
ajis02-3199	263	9	in	in	ADP
ajis02-3199	263	10	the	the	DET
ajis02-3199	263	11	relationship	relationship	NOUN
ajis02-3199	263	12	between	between	ADP
ajis02-3199	263	13	cbe	cbe	PROPN
ajis02-3199	263	14	and	and	CCONJ
ajis02-3199	263	15	e	e	PROPN
ajis02-3199	263	16	-	-	NOUN
ajis02-3199	263	17	wom	wom	NOUN
ajis02-3199	263	18	was	be	AUX
ajis02-3199	263	19	found	find	VERB
ajis02-3199	263	20	to	to	PART
ajis02-3199	263	21	be	be	AUX
ajis02-3199	263	22	significant	significant	ADJ
ajis02-3199	263	23	,	,	PUNCT
ajis02-3199	263	24	suggesting	suggest	VERB
ajis02-3199	263	25	that	that	SCONJ
ajis02-3199	263	26	recovery	recovery	NOUN
ajis02-3199	263	27	satisfaction	satisfaction	NOUN
ajis02-3199	263	28	will	will	AUX
ajis02-3199	263	29	influence	influence	VERB
ajis02-3199	263	30	the	the	DET
ajis02-3199	263	31	relationship	relationship	NOUN
ajis02-3199	263	32	between	between	ADP
ajis02-3199	263	33	,	,	PUNCT
ajis02-3199	263	34	cbe	cbe	PROPN
ajis02-3199	263	35	and	and	CCONJ
ajis02-3199	263	36	e	e	NOUN
ajis02-3199	263	37	-	-	NOUN
ajis02-3199	263	38	wom	wom	NOUN
ajis02-3199	263	39	.	.	PUNCT
ajis02-3199	264	1	further	far	ADV
ajis02-3199	264	2	,	,	PUNCT
ajis02-3199	264	3	the	the	DET
ajis02-3199	264	4	study	study	NOUN
ajis02-3199	264	5	also	also	ADV
ajis02-3199	264	6	contributes	contribute	VERB
ajis02-3199	264	7	the	the	DET
ajis02-3199	264	8	extant	extant	ADJ
ajis02-3199	264	9	literature	literature	NOUN
ajis02-3199	264	10	as	as	SCONJ
ajis02-3199	264	11	it	it	PRON
ajis02-3199	264	12	addresses	address	VERB
ajis02-3199	264	13	the	the	DET
ajis02-3199	264	14	call	call	NOUN
ajis02-3199	264	15	to	to	PART
ajis02-3199	264	16	explore	explore	VERB
ajis02-3199	264	17	the	the	DET
ajis02-3199	264	18	role	role	NOUN
ajis02-3199	264	19	of	of	ADP
ajis02-3199	264	20	cbe	cbe	PROPN
ajis02-3199	264	21	in	in	ADP
ajis02-3199	264	22	service	service	NOUN
ajis02-3199	264	23	recovery	recovery	NOUN
ajis02-3199	264	24	(	(	PUNCT
ajis02-3199	264	25	hollebeek	hollebeek	NOUN
ajis02-3199	264	26	,	,	PUNCT
ajis02-3199	264	27	2018	2018	NUM
ajis02-3199	264	28	)	)	PUNCT
ajis02-3199	264	29	,	,	PUNCT
ajis02-3199	264	30	especially	especially	ADV
ajis02-3199	264	31	when	when	SCONJ
ajis02-3199	264	32	customers	customer	NOUN
ajis02-3199	264	33	co	co	VERB
ajis02-3199	264	34	-	-	VERB
ajis02-3199	264	35	create	create	VERB
ajis02-3199	264	36	the	the	DET
ajis02-3199	264	37	recovery	recovery	NOUN
ajis02-3199	264	38	(	(	PUNCT
ajis02-3199	264	39	van	van	PROPN
ajis02-3199	264	40	vaerenbergh	vaerenbergh	PROPN
ajis02-3199	264	41	et	et	PROPN
ajis02-3199	264	42	al	al	PROPN
ajis02-3199	264	43	.	.	PROPN
ajis02-3199	264	44	,	,	PUNCT
ajis02-3199	264	45	2018	2018	NUM
ajis02-3199	264	46	)	)	PUNCT
ajis02-3199	264	47	.	.	PUNCT
ajis02-3199	265	1	australasian	australasian	ADJ
ajis02-3199	265	2	journal	journal	NOUN
ajis02-3199	265	3	of	of	ADP
ajis02-3199	265	4	information	information	NOUN
ajis02-3199	265	5	systems	system	NOUN
ajis02-3199	265	6	bhimavarapu	bhimavarapu	VERB
ajis02-3199	265	7	et	et	PROPN
ajis02-3199	265	8	al	al	PROPN
ajis02-3199	265	9	.	.	PROPN
ajis02-3199	265	10	2021	2021	NUM
ajis02-3199	265	11	,	,	PUNCT
ajis02-3199	265	12	vol	vol	NOUN
ajis02-3199	265	13	25	25	NUM
ajis02-3199	265	14	,	,	PUNCT
ajis02-3199	265	15	research	research	NOUN
ajis02-3199	265	16	on	on	ADP
ajis02-3199	265	17	consumer	consumer	NOUN
ajis02-3199	265	18	evaluation	evaluation	NOUN
ajis02-3199	265	19	interactive	interactive	ADJ
ajis02-3199	265	20	app	app	NOUN
ajis02-3199	265	21	-	-	PUNCT
ajis02-3199	265	22	based	base	VERB
ajis02-3199	265	23	services	service	NOUN
ajis02-3199	265	24	:	:	PUNCT
ajis02-3199	265	25	recovery	recovery	NOUN
ajis02-3199	265	26	evaluations	evaluation	NOUN
ajis02-3199	265	27	of	of	ADP
ajis02-3199	265	28	mobile	mobile	ADJ
ajis02-3199	265	29	applications	application	NOUN
ajis02-3199	265	30	13	13	NUM
ajis02-3199	265	31	finally	finally	ADV
ajis02-3199	265	32	,	,	PUNCT
ajis02-3199	265	33	the	the	DET
ajis02-3199	265	34	study	study	NOUN
ajis02-3199	265	35	provides	provide	VERB
ajis02-3199	265	36	extended	extended	ADJ
ajis02-3199	265	37	support	support	NOUN
ajis02-3199	265	38	for	for	ADP
ajis02-3199	265	39	considering	consider	VERB
ajis02-3199	265	40	service	service	NOUN
ajis02-3199	265	41	recovery	recovery	NOUN
ajis02-3199	265	42	as	as	ADP
ajis02-3199	265	43	a	a	DET
ajis02-3199	265	44	journey	journey	NOUN
ajis02-3199	265	45	which	which	PRON
ajis02-3199	265	46	can	can	AUX
ajis02-3199	265	47	be	be	AUX
ajis02-3199	265	48	used	use	VERB
ajis02-3199	265	49	as	as	ADP
ajis02-3199	265	50	a	a	DET
ajis02-3199	265	51	touch	touch	NOUN
ajis02-3199	265	52	point	point	NOUN
ajis02-3199	265	53	to	to	PART
ajis02-3199	265	54	build	build	VERB
ajis02-3199	265	55	long	long	ADJ
ajis02-3199	265	56	term	term	NOUN
ajis02-3199	265	57	relationships	relationship	NOUN
ajis02-3199	265	58	with	with	ADP
ajis02-3199	265	59	customers	customer	NOUN
ajis02-3199	265	60	(	(	PUNCT
ajis02-3199	265	61	van	van	PROPN
ajis02-3199	265	62	vaerenbergh	vaerenbergh	PROPN
ajis02-3199	265	63	et	et	PROPN
ajis02-3199	265	64	al	al	PROPN
ajis02-3199	265	65	.	.	PROPN
ajis02-3199	265	66	,	,	PUNCT
ajis02-3199	265	67	2019	2019	NUM
ajis02-3199	265	68	)	)	PUNCT
ajis02-3199	265	69	.	.	PUNCT
ajis02-3199	266	1	drawing	draw	VERB
ajis02-3199	266	2	on	on	ADP
ajis02-3199	266	3	the	the	DET
ajis02-3199	266	4	above	above	ADJ
ajis02-3199	266	5	theories	theory	NOUN
ajis02-3199	266	6	,	,	PUNCT
ajis02-3199	266	7	the	the	DET
ajis02-3199	266	8	present	present	ADJ
ajis02-3199	266	9	study	study	NOUN
ajis02-3199	266	10	offers	offer	VERB
ajis02-3199	266	11	meaningful	meaningful	ADJ
ajis02-3199	266	12	insights	insight	NOUN
ajis02-3199	266	13	into	into	ADP
ajis02-3199	266	14	the	the	DET
ajis02-3199	266	15	customer	customer	NOUN
ajis02-3199	266	16	-	-	PUNCT
ajis02-3199	266	17	firm	firm	NOUN
ajis02-3199	266	18	collaboration	collaboration	NOUN
ajis02-3199	266	19	during	during	ADP
ajis02-3199	266	20	service	service	NOUN
ajis02-3199	266	21	recovery	recovery	NOUN
ajis02-3199	266	22	and	and	CCONJ
ajis02-3199	266	23	its	its	PRON
ajis02-3199	266	24	differential	differential	ADJ
ajis02-3199	266	25	impact	impact	NOUN
ajis02-3199	266	26	on	on	ADP
ajis02-3199	266	27	recovery	recovery	NOUN
ajis02-3199	266	28	satisfaction	satisfaction	NOUN
ajis02-3199	266	29	,	,	PUNCT
ajis02-3199	266	30	cbe	cbe	PROPN
ajis02-3199	266	31	,	,	PUNCT
ajis02-3199	266	32	and	and	CCONJ
ajis02-3199	266	33	e	e	NOUN
ajis02-3199	266	34	-	-	NOUN
ajis02-3199	266	35	wom	wom	NOUN
ajis02-3199	266	36	.	.	PUNCT
ajis02-3199	267	1	5.2	5.2	NUM
ajis02-3199	267	2	managerial	managerial	ADJ
ajis02-3199	267	3	implications	implication	NOUN
ajis02-3199	267	4	it	it	PRON
ajis02-3199	267	5	is	be	AUX
ajis02-3199	267	6	difficult	difficult	ADJ
ajis02-3199	267	7	for	for	SCONJ
ajis02-3199	267	8	any	any	DET
ajis02-3199	267	9	firm	firm	NOUN
ajis02-3199	267	10	to	to	PART
ajis02-3199	267	11	offer	offer	VERB
ajis02-3199	267	12	service	service	NOUN
ajis02-3199	267	13	with	with	ADP
ajis02-3199	267	14	zero	zero	NUM
ajis02-3199	267	15	defects	defect	NOUN
ajis02-3199	267	16	;	;	PUNCT
ajis02-3199	267	17	therefore	therefore	ADV
ajis02-3199	267	18	,	,	PUNCT
ajis02-3199	267	19	firms	firm	NOUN
ajis02-3199	267	20	can	can	AUX
ajis02-3199	267	21	use	use	VERB
ajis02-3199	267	22	the	the	DET
ajis02-3199	267	23	cocreation	cocreation	NOUN
ajis02-3199	267	24	of	of	ADP
ajis02-3199	267	25	recovery	recovery	NOUN
ajis02-3199	267	26	to	to	PART
ajis02-3199	267	27	improve	improve	VERB
ajis02-3199	267	28	customer	customer	NOUN
ajis02-3199	267	29	-	-	PUNCT
ajis02-3199	267	30	firm	firm	NOUN
ajis02-3199	267	31	interaction	interaction	NOUN
ajis02-3199	267	32	during	during	ADP
ajis02-3199	267	33	the	the	DET
ajis02-3199	267	34	recovery	recovery	NOUN
ajis02-3199	267	35	process	process	NOUN
ajis02-3199	267	36	.	.	PUNCT
ajis02-3199	268	1	the	the	DET
ajis02-3199	268	2	study	study	NOUN
ajis02-3199	268	3	offers	offer	VERB
ajis02-3199	268	4	four	four	NUM
ajis02-3199	268	5	managerial	managerial	ADJ
ajis02-3199	268	6	implications	implication	NOUN
ajis02-3199	268	7	for	for	ADP
ajis02-3199	268	8	the	the	DET
ajis02-3199	268	9	industry	industry	NOUN
ajis02-3199	268	10	practitioners	practitioner	NOUN
ajis02-3199	268	11	.	.	PUNCT
ajis02-3199	269	1	first	first	ADV
ajis02-3199	269	2	,	,	PUNCT
ajis02-3199	269	3	it	it	PRON
ajis02-3199	269	4	is	be	AUX
ajis02-3199	269	5	advisable	advisable	ADJ
ajis02-3199	269	6	for	for	SCONJ
ajis02-3199	269	7	the	the	DET
ajis02-3199	269	8	firms	firm	NOUN
ajis02-3199	269	9	to	to	PART
ajis02-3199	269	10	design	design	VERB
ajis02-3199	269	11	service	service	NOUN
ajis02-3199	269	12	recovery	recovery	NOUN
ajis02-3199	269	13	in	in	ADP
ajis02-3199	269	14	the	the	DET
ajis02-3199	269	15	mobile	mobile	ADJ
ajis02-3199	269	16	apps	app	NOUN
ajis02-3199	269	17	with	with	ADP
ajis02-3199	269	18	better	well	ADJ
ajis02-3199	269	19	interactivity	interactivity	NOUN
ajis02-3199	269	20	as	as	ADP
ajis02-3199	269	21	customer	customer	NOUN
ajis02-3199	269	22	collaboration	collaboration	NOUN
ajis02-3199	269	23	with	with	ADP
ajis02-3199	269	24	the	the	DET
ajis02-3199	269	25	firm	firm	NOUN
ajis02-3199	269	26	has	have	VERB
ajis02-3199	269	27	a	a	DET
ajis02-3199	269	28	wider	wide	ADJ
ajis02-3199	269	29	scope	scope	NOUN
ajis02-3199	269	30	for	for	ADP
ajis02-3199	269	31	engagement	engagement	NOUN
ajis02-3199	269	32	with	with	ADP
ajis02-3199	269	33	the	the	DET
ajis02-3199	269	34	service	service	NOUN
ajis02-3199	269	35	provider	provider	NOUN
ajis02-3199	269	36	.	.	PUNCT
ajis02-3199	270	1	for	for	ADP
ajis02-3199	270	2	instance	instance	NOUN
ajis02-3199	270	3	,	,	PUNCT
ajis02-3199	270	4	firms	firm	NOUN
ajis02-3199	270	5	like	like	ADP
ajis02-3199	270	6	swiggy	swiggy	NOUN
ajis02-3199	270	7	,	,	PUNCT
ajis02-3199	270	8	uber	uber	PROPN
ajis02-3199	270	9	,	,	PUNCT
ajis02-3199	270	10	ola	ola	PROPN
ajis02-3199	270	11	etc	etc	X
ajis02-3199	270	12	.	.	X
ajis02-3199	270	13	have	have	AUX
ajis02-3199	270	14	introduced	introduce	VERB
ajis02-3199	270	15	interactive	interactive	ADJ
ajis02-3199	270	16	chatbots	chatbot	NOUN
ajis02-3199	270	17	to	to	PART
ajis02-3199	270	18	help	help	VERB
ajis02-3199	270	19	with	with	ADP
ajis02-3199	270	20	any	any	DET
ajis02-3199	270	21	deviations	deviation	NOUN
ajis02-3199	270	22	in	in	ADP
ajis02-3199	270	23	the	the	DET
ajis02-3199	270	24	service	service	NOUN
ajis02-3199	270	25	.	.	PUNCT
ajis02-3199	271	1	second	second	ADJ
ajis02-3199	271	2	,	,	PUNCT
ajis02-3199	271	3	it	it	PRON
ajis02-3199	271	4	is	be	AUX
ajis02-3199	271	5	suggested	suggest	VERB
ajis02-3199	271	6	that	that	SCONJ
ajis02-3199	271	7	the	the	DET
ajis02-3199	271	8	service	service	NOUN
ajis02-3199	271	9	firms	firm	NOUN
ajis02-3199	271	10	invest	invest	VERB
ajis02-3199	271	11	more	more	ADJ
ajis02-3199	271	12	in	in	ADP
ajis02-3199	271	13	creating	create	VERB
ajis02-3199	271	14	awareness	awareness	NOUN
ajis02-3199	271	15	about	about	ADP
ajis02-3199	271	16	the	the	DET
ajis02-3199	271	17	joint	joint	ADJ
ajis02-3199	271	18	recovery	recovery	NOUN
ajis02-3199	271	19	process	process	NOUN
ajis02-3199	271	20	as	as	SCONJ
ajis02-3199	271	21	it	it	PRON
ajis02-3199	271	22	might	might	AUX
ajis02-3199	271	23	help	help	VERB
ajis02-3199	271	24	the	the	DET
ajis02-3199	271	25	customers	customer	NOUN
ajis02-3199	271	26	to	to	PART
ajis02-3199	271	27	be	be	AUX
ajis02-3199	271	28	future	future	ADJ
ajis02-3199	271	29	ready	ready	ADJ
ajis02-3199	271	30	to	to	PART
ajis02-3199	271	31	handle	handle	VERB
ajis02-3199	271	32	service	service	NOUN
ajis02-3199	271	33	failure	failure	NOUN
ajis02-3199	271	34	as	as	ADP
ajis02-3199	271	35	major	major	ADJ
ajis02-3199	271	36	service	service	NOUN
ajis02-3199	271	37	failures	failure	NOUN
ajis02-3199	271	38	in	in	ADP
ajis02-3199	271	39	a	a	DET
ajis02-3199	271	40	mobile	mobile	ADJ
ajis02-3199	271	41	app	app	NOUN
ajis02-3199	271	42	service	service	NOUN
ajis02-3199	271	43	take	take	VERB
ajis02-3199	271	44	place	place	NOUN
ajis02-3199	271	45	independent	independent	ADJ
ajis02-3199	271	46	of	of	ADP
ajis02-3199	271	47	employee	employee	NOUN
ajis02-3199	271	48	interference	interference	NOUN
ajis02-3199	271	49	.	.	PUNCT
ajis02-3199	272	1	firms	firm	NOUN
ajis02-3199	272	2	can	can	AUX
ajis02-3199	272	3	leverage	leverage	VERB
ajis02-3199	272	4	social	social	ADJ
ajis02-3199	272	5	media	medium	NOUN
ajis02-3199	272	6	to	to	PART
ajis02-3199	272	7	create	create	VERB
ajis02-3199	272	8	awareness	awareness	NOUN
ajis02-3199	272	9	of	of	ADP
ajis02-3199	272	10	the	the	DET
ajis02-3199	272	11	joint	joint	ADJ
ajis02-3199	272	12	recovery	recovery	NOUN
ajis02-3199	272	13	process	process	NOUN
ajis02-3199	272	14	since	since	SCONJ
ajis02-3199	272	15	the	the	DET
ajis02-3199	272	16	virtual	virtual	ADJ
ajis02-3199	272	17	presence	presence	NOUN
ajis02-3199	272	18	facilitates	facilitate	VERB
ajis02-3199	272	19	awareness	awareness	NOUN
ajis02-3199	272	20	among	among	ADP
ajis02-3199	272	21	the	the	DET
ajis02-3199	272	22	observing	observe	VERB
ajis02-3199	272	23	customers	customer	NOUN
ajis02-3199	272	24	in	in	ADP
ajis02-3199	272	25	the	the	DET
ajis02-3199	272	26	social	social	ADJ
ajis02-3199	272	27	media	medium	NOUN
ajis02-3199	272	28	(	(	PUNCT
ajis02-3199	272	29	schaefers	schaefer	NOUN
ajis02-3199	272	30	&	&	CCONJ
ajis02-3199	272	31	schamari	schamari	NOUN
ajis02-3199	272	32	,	,	PUNCT
ajis02-3199	272	33	2016	2016	NUM
ajis02-3199	272	34	)	)	PUNCT
ajis02-3199	272	35	third	third	ADJ
ajis02-3199	272	36	,	,	PUNCT
ajis02-3199	272	37	service	service	NOUN
ajis02-3199	272	38	firms	firm	NOUN
ajis02-3199	272	39	can	can	AUX
ajis02-3199	272	40	also	also	ADV
ajis02-3199	272	41	promote	promote	VERB
ajis02-3199	272	42	brand	brand	NOUN
ajis02-3199	272	43	communities	community	NOUN
ajis02-3199	272	44	that	that	PRON
ajis02-3199	272	45	help	help	VERB
ajis02-3199	272	46	the	the	DET
ajis02-3199	272	47	customers	customer	NOUN
ajis02-3199	272	48	to	to	PART
ajis02-3199	272	49	share	share	VERB
ajis02-3199	272	50	their	their	PRON
ajis02-3199	272	51	stories	story	NOUN
ajis02-3199	272	52	of	of	ADP
ajis02-3199	272	53	successful	successful	ADJ
ajis02-3199	272	54	recovery	recovery	NOUN
ajis02-3199	272	55	instances	instance	NOUN
ajis02-3199	272	56	to	to	PART
ajis02-3199	272	57	enhance	enhance	VERB
ajis02-3199	272	58	e	e	NOUN
ajis02-3199	272	59	-	-	NOUN
ajis02-3199	272	60	wom	wom	NOUN
ajis02-3199	272	61	.	.	PUNCT
ajis02-3199	273	1	fourth	fourth	ADJ
ajis02-3199	273	2	,	,	PUNCT
ajis02-3199	273	3	service	service	NOUN
ajis02-3199	273	4	firms	firm	NOUN
ajis02-3199	273	5	should	should	AUX
ajis02-3199	273	6	offer	offer	VERB
ajis02-3199	273	7	rewards	reward	NOUN
ajis02-3199	273	8	for	for	ADP
ajis02-3199	273	9	integrating	integrate	VERB
ajis02-3199	273	10	their	their	PRON
ajis02-3199	273	11	resources	resource	NOUN
ajis02-3199	273	12	during	during	ADP
ajis02-3199	273	13	the	the	DET
ajis02-3199	273	14	recovery	recovery	NOUN
ajis02-3199	273	15	process	process	NOUN
ajis02-3199	273	16	which	which	PRON
ajis02-3199	273	17	fosters	foster	VERB
ajis02-3199	273	18	a	a	DET
ajis02-3199	273	19	better	well	ADJ
ajis02-3199	273	20	customer	customer	NOUN
ajis02-3199	273	21	brand	brand	NOUN
ajis02-3199	273	22	relationship	relationship	NOUN
ajis02-3199	273	23	(	(	PUNCT
ajis02-3199	273	24	shulga	shulga	PROPN
ajis02-3199	273	25	&	&	CCONJ
ajis02-3199	273	26	busser	busser	PROPN
ajis02-3199	273	27	.	.	PUNCT
ajis02-3199	273	28	,	,	PUNCT
ajis02-3199	273	29	2020	2020	NUM
ajis02-3199	273	30	)	)	PUNCT
ajis02-3199	273	31	.	.	PUNCT
ajis02-3199	274	1	for	for	ADP
ajis02-3199	274	2	example	example	NOUN
ajis02-3199	274	3	,	,	PUNCT
ajis02-3199	274	4	customers	customer	NOUN
ajis02-3199	274	5	who	who	PRON
ajis02-3199	274	6	participate	participate	VERB
ajis02-3199	274	7	in	in	ADP
ajis02-3199	274	8	the	the	DET
ajis02-3199	274	9	joint	joint	ADJ
ajis02-3199	274	10	recovery	recovery	NOUN
ajis02-3199	274	11	can	can	AUX
ajis02-3199	274	12	be	be	AUX
ajis02-3199	274	13	rewarded	reward	VERB
ajis02-3199	274	14	with	with	ADP
ajis02-3199	274	15	a	a	DET
ajis02-3199	274	16	coupon	coupon	NOUN
ajis02-3199	274	17	or	or	CCONJ
ajis02-3199	274	18	additional	additional	ADJ
ajis02-3199	274	19	discount	discount	NOUN
ajis02-3199	274	20	which	which	PRON
ajis02-3199	274	21	might	might	AUX
ajis02-3199	274	22	motivate	motivate	VERB
ajis02-3199	274	23	a	a	DET
ajis02-3199	274	24	customer	customer	NOUN
ajis02-3199	274	25	to	to	PART
ajis02-3199	274	26	maintain	maintain	VERB
ajis02-3199	274	27	long	long	ADJ
ajis02-3199	274	28	-	-	PUNCT
ajis02-3199	274	29	term	term	NOUN
ajis02-3199	274	30	relationship	relationship	NOUN
ajis02-3199	274	31	with	with	ADP
ajis02-3199	274	32	the	the	DET
ajis02-3199	274	33	brand	brand	NOUN
ajis02-3199	274	34	(	(	PUNCT
ajis02-3199	274	35	hwang	hwang	PROPN
ajis02-3199	274	36	et	et	PROPN
ajis02-3199	274	37	al	al	PROPN
ajis02-3199	274	38	.	.	PROPN
ajis02-3199	274	39	2020	2020	NUM
ajis02-3199	274	40	)	)	PUNCT
ajis02-3199	274	41	.	.	PUNCT
ajis02-3199	275	1	the	the	DET
ajis02-3199	275	2	findings	finding	NOUN
ajis02-3199	275	3	indicate	indicate	VERB
ajis02-3199	275	4	that	that	DET
ajis02-3199	275	5	customer	customer	NOUN
ajis02-3199	275	6	’s	’s	PART
ajis02-3199	275	7	participation	participation	NOUN
ajis02-3199	275	8	in	in	ADP
ajis02-3199	275	9	service	service	NOUN
ajis02-3199	275	10	recovery	recovery	NOUN
ajis02-3199	275	11	plays	play	VERB
ajis02-3199	275	12	a	a	DET
ajis02-3199	275	13	key	key	ADJ
ajis02-3199	275	14	role	role	NOUN
ajis02-3199	275	15	in	in	ADP
ajis02-3199	275	16	determining	determine	VERB
ajis02-3199	275	17	the	the	DET
ajis02-3199	275	18	customer	customer	NOUN
ajis02-3199	275	19	recovery	recovery	NOUN
ajis02-3199	275	20	evaluations	evaluation	NOUN
ajis02-3199	275	21	.	.	PUNCT
ajis02-3199	276	1	thus	thus	ADV
ajis02-3199	276	2	,	,	PUNCT
ajis02-3199	276	3	service	service	NOUN
ajis02-3199	276	4	firms	firm	NOUN
ajis02-3199	276	5	should	should	AUX
ajis02-3199	276	6	emphasize	emphasize	VERB
ajis02-3199	276	7	on	on	ADP
ajis02-3199	276	8	defining	define	VERB
ajis02-3199	276	9	customer	customer	NOUN
ajis02-3199	276	10	’s	’s	PART
ajis02-3199	276	11	role	role	NOUN
ajis02-3199	276	12	as	as	ADP
ajis02-3199	276	13	a	a	DET
ajis02-3199	276	14	partial	partial	ADJ
ajis02-3199	276	15	employee	employee	NOUN
ajis02-3199	276	16	during	during	ADP
ajis02-3199	276	17	the	the	DET
ajis02-3199	276	18	recovery	recovery	NOUN
ajis02-3199	276	19	process	process	NOUN
ajis02-3199	276	20	.	.	PUNCT
ajis02-3199	277	1	the	the	DET
ajis02-3199	277	2	findings	finding	NOUN
ajis02-3199	277	3	of	of	ADP
ajis02-3199	277	4	the	the	DET
ajis02-3199	277	5	study	study	NOUN
ajis02-3199	277	6	provide	provide	VERB
ajis02-3199	277	7	managers	manager	NOUN
ajis02-3199	277	8	with	with	ADP
ajis02-3199	277	9	the	the	DET
ajis02-3199	277	10	opportunity	opportunity	NOUN
ajis02-3199	277	11	to	to	PART
ajis02-3199	277	12	identify	identify	VERB
ajis02-3199	277	13	the	the	DET
ajis02-3199	277	14	resources	resource	NOUN
ajis02-3199	277	15	that	that	PRON
ajis02-3199	277	16	can	can	AUX
ajis02-3199	277	17	be	be	AUX
ajis02-3199	277	18	integrated	integrate	VERB
ajis02-3199	277	19	during	during	ADP
ajis02-3199	277	20	joint	joint	ADJ
ajis02-3199	277	21	recovery	recovery	NOUN
ajis02-3199	277	22	process	process	NOUN
ajis02-3199	277	23	.	.	PUNCT
ajis02-3199	278	1	the	the	DET
ajis02-3199	278	2	service	service	NOUN
ajis02-3199	278	3	firm	firm	NOUN
ajis02-3199	278	4	should	should	AUX
ajis02-3199	278	5	collect	collect	VERB
ajis02-3199	278	6	the	the	DET
ajis02-3199	278	7	all	all	DET
ajis02-3199	278	8	the	the	DET
ajis02-3199	278	9	information	information	NOUN
ajis02-3199	278	10	about	about	ADP
ajis02-3199	278	11	the	the	DET
ajis02-3199	278	12	resources	resource	NOUN
ajis02-3199	278	13	that	that	PRON
ajis02-3199	278	14	customers	customer	NOUN
ajis02-3199	278	15	are	be	AUX
ajis02-3199	278	16	willing	willing	ADJ
ajis02-3199	278	17	to	to	PART
ajis02-3199	278	18	integrate	integrate	VERB
ajis02-3199	278	19	during	during	ADP
ajis02-3199	278	20	the	the	DET
ajis02-3199	278	21	recovery	recovery	NOUN
ajis02-3199	278	22	process	process	NOUN
ajis02-3199	278	23	so	so	SCONJ
ajis02-3199	278	24	that	that	SCONJ
ajis02-3199	278	25	the	the	DET
ajis02-3199	278	26	firm	firm	NOUN
ajis02-3199	278	27	identifies	identify	VERB
ajis02-3199	278	28	appropriate	appropriate	ADJ
ajis02-3199	278	29	resources	resource	NOUN
ajis02-3199	278	30	to	to	PART
ajis02-3199	278	31	be	be	AUX
ajis02-3199	278	32	deployed	deploy	VERB
ajis02-3199	278	33	for	for	ADP
ajis02-3199	278	34	improved	improved	ADJ
ajis02-3199	278	35	customer	customer	NOUN
ajis02-3199	278	36	-	-	PUNCT
ajis02-3199	278	37	brand	brand	NOUN
ajis02-3199	278	38	relationship	relationship	NOUN
ajis02-3199	278	39	after	after	ADP
ajis02-3199	278	40	a	a	DET
ajis02-3199	278	41	service	service	NOUN
ajis02-3199	278	42	failure	failure	NOUN
ajis02-3199	278	43	.	.	PUNCT
ajis02-3199	279	1	6	6	NUM
ajis02-3199	279	2	limitations	limitation	NOUN
ajis02-3199	279	3	and	and	CCONJ
ajis02-3199	279	4	directions	direction	NOUN
ajis02-3199	279	5	for	for	ADP
ajis02-3199	279	6	future	future	ADJ
ajis02-3199	279	7	research	research	NOUN
ajis02-3199	279	8	like	like	ADP
ajis02-3199	279	9	other	other	ADJ
ajis02-3199	279	10	behavioral	behavioral	ADJ
ajis02-3199	279	11	studies	study	NOUN
ajis02-3199	279	12	,	,	PUNCT
ajis02-3199	279	13	this	this	DET
ajis02-3199	279	14	study	study	NOUN
ajis02-3199	279	15	also	also	ADV
ajis02-3199	279	16	has	have	VERB
ajis02-3199	279	17	a	a	DET
ajis02-3199	279	18	few	few	ADJ
ajis02-3199	279	19	limitations	limitation	NOUN
ajis02-3199	279	20	.	.	PUNCT
ajis02-3199	280	1	first	first	ADV
ajis02-3199	280	2	,	,	PUNCT
ajis02-3199	280	3	the	the	DET
ajis02-3199	280	4	results	result	NOUN
ajis02-3199	280	5	of	of	ADP
ajis02-3199	280	6	the	the	DET
ajis02-3199	280	7	study	study	NOUN
ajis02-3199	280	8	can	can	AUX
ajis02-3199	280	9	not	not	PART
ajis02-3199	280	10	be	be	AUX
ajis02-3199	280	11	generalized	generalize	VERB
ajis02-3199	280	12	across	across	ADP
ajis02-3199	280	13	all	all	DET
ajis02-3199	280	14	the	the	DET
ajis02-3199	280	15	service	service	NOUN
ajis02-3199	280	16	context	context	NOUN
ajis02-3199	280	17	as	as	SCONJ
ajis02-3199	280	18	the	the	DET
ajis02-3199	280	19	nature	nature	NOUN
ajis02-3199	280	20	of	of	ADP
ajis02-3199	280	21	service	service	NOUN
ajis02-3199	280	22	failures	failure	NOUN
ajis02-3199	280	23	might	might	AUX
ajis02-3199	280	24	vary	vary	VERB
ajis02-3199	280	25	depending	depend	VERB
ajis02-3199	280	26	on	on	ADP
ajis02-3199	280	27	the	the	DET
ajis02-3199	280	28	context	context	NOUN
ajis02-3199	280	29	(	(	PUNCT
ajis02-3199	280	30	forbes	forbes	PROPN
ajis02-3199	280	31	,	,	PUNCT
ajis02-3199	280	32	2008	2008	NUM
ajis02-3199	280	33	)	)	PUNCT
ajis02-3199	280	34	.	.	PUNCT
ajis02-3199	281	1	second	second	ADV
ajis02-3199	281	2	,	,	PUNCT
ajis02-3199	281	3	the	the	DET
ajis02-3199	281	4	study	study	NOUN
ajis02-3199	281	5	has	have	AUX
ajis02-3199	281	6	used	use	VERB
ajis02-3199	281	7	single	single	ADJ
ajis02-3199	281	8	platform	platform	NOUN
ajis02-3199	281	9	interaction	interaction	NOUN
ajis02-3199	281	10	happens	happen	VERB
ajis02-3199	281	11	in	in	ADP
ajis02-3199	281	12	a	a	DET
ajis02-3199	281	13	service	service	NOUN
ajis02-3199	281	14	recovery	recovery	NOUN
ajis02-3199	281	15	;	;	PUNCT
ajis02-3199	281	16	however	however	ADV
ajis02-3199	281	17	,	,	PUNCT
ajis02-3199	281	18	the	the	DET
ajis02-3199	281	19	service	service	NOUN
ajis02-3199	281	20	interactions	interaction	NOUN
ajis02-3199	281	21	might	might	AUX
ajis02-3199	281	22	be	be	AUX
ajis02-3199	281	23	complex	complex	ADJ
ajis02-3199	281	24	as	as	SCONJ
ajis02-3199	281	25	the	the	DET
ajis02-3199	281	26	service	service	NOUN
ajis02-3199	281	27	providers	provider	NOUN
ajis02-3199	281	28	are	be	AUX
ajis02-3199	281	29	integrating	integrate	VERB
ajis02-3199	281	30	the	the	DET
ajis02-3199	281	31	services	service	NOUN
ajis02-3199	281	32	across	across	ADP
ajis02-3199	281	33	multi	multi	NOUN
ajis02-3199	281	34	-	-	NOUN
ajis02-3199	281	35	channels	channel	NOUN
ajis02-3199	281	36	.	.	PUNCT
ajis02-3199	282	1	thus	thus	ADV
ajis02-3199	282	2	,	,	PUNCT
ajis02-3199	282	3	studying	study	VERB
ajis02-3199	282	4	the	the	DET
ajis02-3199	282	5	multi	multi	ADJ
ajis02-3199	282	6	-	-	ADJ
ajis02-3199	282	7	channel	channel	ADJ
ajis02-3199	282	8	interactions	interaction	NOUN
ajis02-3199	282	9	in	in	ADP
ajis02-3199	282	10	the	the	DET
ajis02-3199	282	11	service	service	NOUN
ajis02-3199	282	12	recovery	recovery	NOUN
ajis02-3199	282	13	may	may	AUX
ajis02-3199	282	14	offer	offer	VERB
ajis02-3199	282	15	insightful	insightful	ADJ
ajis02-3199	282	16	results	result	NOUN
ajis02-3199	282	17	.	.	PUNCT
ajis02-3199	283	1	third	third	ADV
ajis02-3199	283	2	,	,	PUNCT
ajis02-3199	283	3	the	the	DET
ajis02-3199	283	4	impact	impact	NOUN
ajis02-3199	283	5	of	of	ADP
ajis02-3199	283	6	service	service	NOUN
ajis02-3199	283	7	recovery	recovery	NOUN
ajis02-3199	283	8	initiation	initiation	NOUN
ajis02-3199	283	9	(	(	PUNCT
ajis02-3199	283	10	xu	xu	INTJ
ajis02-3199	283	11	et	et	PROPN
ajis02-3199	283	12	al	al	PROPN
ajis02-3199	283	13	.	.	PROPN
ajis02-3199	283	14	,	,	PUNCT
ajis02-3199	283	15	2014	2014	NUM
ajis02-3199	283	16	)	)	PUNCT
ajis02-3199	283	17	on	on	ADP
ajis02-3199	283	18	the	the	DET
ajis02-3199	283	19	relationship	relationship	NOUN
ajis02-3199	283	20	among	among	ADP
ajis02-3199	283	21	service	service	NOUN
ajis02-3199	283	22	recovery	recovery	NOUN
ajis02-3199	283	23	,	,	PUNCT
ajis02-3199	283	24	cbe	cbe	PROPN
ajis02-3199	283	25	and	and	CCONJ
ajis02-3199	283	26	e	e	PROPN
ajis02-3199	283	27	-	-	NOUN
ajis02-3199	283	28	wom	wom	NOUN
ajis02-3199	283	29	can	can	AUX
ajis02-3199	283	30	be	be	AUX
ajis02-3199	283	31	an	an	DET
ajis02-3199	283	32	interesting	interesting	ADJ
ajis02-3199	283	33	future	future	ADJ
ajis02-3199	283	34	research	research	NOUN
ajis02-3199	283	35	direction	direction	NOUN
ajis02-3199	283	36	as	as	SCONJ
ajis02-3199	283	37	the	the	DET
ajis02-3199	283	38	customer	customer	NOUN
ajis02-3199	283	39	initiation	initiation	NOUN
ajis02-3199	283	40	of	of	ADP
ajis02-3199	283	41	recovery	recovery	NOUN
ajis02-3199	283	42	may	may	AUX
ajis02-3199	283	43	reduce	reduce	VERB
ajis02-3199	283	44	or	or	CCONJ
ajis02-3199	283	45	increase	increase	VERB
ajis02-3199	283	46	the	the	DET
ajis02-3199	283	47	cbe	cbe	PROPN
ajis02-3199	283	48	based	base	VERB
ajis02-3199	283	49	on	on	ADP
ajis02-3199	283	50	the	the	DET
ajis02-3199	283	51	outcome	outcome	NOUN
ajis02-3199	283	52	.	.	PUNCT
ajis02-3199	284	1	australasian	australasian	ADJ
ajis02-3199	284	2	journal	journal	NOUN
ajis02-3199	284	3	of	of	ADP
ajis02-3199	284	4	information	information	NOUN
ajis02-3199	284	5	systems	system	NOUN
ajis02-3199	284	6	bhimavarapu	bhimavarapu	VERB
ajis02-3199	284	7	et	et	PROPN
ajis02-3199	284	8	al	al	PROPN
ajis02-3199	284	9	.	.	PROPN
ajis02-3199	284	10	2021	2021	NUM
ajis02-3199	284	11	,	,	PUNCT
ajis02-3199	284	12	vol	vol	NOUN
ajis02-3199	284	13	25	25	NUM
ajis02-3199	284	14	,	,	PUNCT
ajis02-3199	284	15	research	research	NOUN
ajis02-3199	284	16	on	on	ADP
ajis02-3199	284	17	consumer	consumer	NOUN
ajis02-3199	284	18	evaluation	evaluation	NOUN
ajis02-3199	284	19	interactive	interactive	ADJ
ajis02-3199	284	20	app	app	NOUN
ajis02-3199	284	21	-	-	PUNCT
ajis02-3199	284	22	based	base	VERB
ajis02-3199	284	23	services	service	NOUN
ajis02-3199	284	24	:	:	PUNCT
ajis02-3199	284	25	recovery	recovery	NOUN
ajis02-3199	284	26	evaluations	evaluation	NOUN
ajis02-3199	284	27	of	of	ADP
ajis02-3199	284	28	mobile	mobile	ADJ
ajis02-3199	284	29	applications	application	NOUN
ajis02-3199	284	30	14	14	NUM
ajis02-3199	284	31	fourth	fourth	ADJ
ajis02-3199	284	32	,	,	PUNCT
ajis02-3199	284	33	future	future	ADJ
ajis02-3199	284	34	research	research	NOUN
ajis02-3199	284	35	may	may	AUX
ajis02-3199	284	36	also	also	ADV
ajis02-3199	284	37	investigate	investigate	VERB
ajis02-3199	284	38	the	the	DET
ajis02-3199	284	39	role	role	NOUN
ajis02-3199	284	40	of	of	ADP
ajis02-3199	284	41	recovery	recovery	NOUN
ajis02-3199	284	42	speed	speed	NOUN
ajis02-3199	284	43	on	on	ADP
ajis02-3199	284	44	the	the	DET
ajis02-3199	284	45	relationship	relationship	NOUN
ajis02-3199	284	46	between	between	ADP
ajis02-3199	284	47	service	service	NOUN
ajis02-3199	284	48	recovery	recovery	NOUN
ajis02-3199	284	49	and	and	CCONJ
ajis02-3199	284	50	customer	customer	NOUN
ajis02-3199	284	51	engagement	engagement	NOUN
ajis02-3199	284	52	with	with	ADP
ajis02-3199	284	53	the	the	DET
ajis02-3199	284	54	brand	brand	NOUN
ajis02-3199	284	55	as	as	ADP
ajis02-3199	284	56	the	the	DET
ajis02-3199	284	57	prior	prior	ADJ
ajis02-3199	284	58	studies	study	NOUN
ajis02-3199	284	59	in	in	ADP
ajis02-3199	284	60	service	service	NOUN
ajis02-3199	284	61	recovery	recovery	NOUN
ajis02-3199	284	62	suggest	suggest	VERB
ajis02-3199	284	63	that	that	SCONJ
ajis02-3199	284	64	recovery	recovery	NOUN
ajis02-3199	284	65	speed	speed	NOUN
ajis02-3199	284	66	influences	influence	VERB
ajis02-3199	284	67	the	the	DET
ajis02-3199	284	68	impact	impact	NOUN
ajis02-3199	284	69	of	of	ADP
ajis02-3199	284	70	recovery	recovery	NOUN
ajis02-3199	284	71	on	on	ADP
ajis02-3199	284	72	customer	customer	NOUN
ajis02-3199	284	73	evaluations	evaluation	NOUN
ajis02-3199	284	74	and	and	CCONJ
ajis02-3199	284	75	customer	customer	NOUN
ajis02-3199	284	76	psychological	psychological	ADJ
ajis02-3199	284	77	association	association	NOUN
ajis02-3199	284	78	with	with	ADP
ajis02-3199	284	79	the	the	DET
ajis02-3199	284	80	brand	brand	NOUN
ajis02-3199	284	81	(	(	PUNCT
ajis02-3199	284	82	roggeveen	roggeveen	PROPN
ajis02-3199	284	83	et	et	PROPN
ajis02-3199	284	84	al	al	PROPN
ajis02-3199	284	85	.	.	PROPN
ajis02-3199	284	86	2011	2011	NUM
ajis02-3199	284	87	)	)	PUNCT
ajis02-3199	284	88	.	.	PUNCT
ajis02-3199	285	1	finally	finally	ADV
ajis02-3199	285	2	,	,	PUNCT
ajis02-3199	285	3	it	it	PRON
ajis02-3199	285	4	is	be	AUX
ajis02-3199	285	5	also	also	ADV
ajis02-3199	285	6	interesting	interesting	ADJ
ajis02-3199	285	7	to	to	PART
ajis02-3199	285	8	examine	examine	VERB
ajis02-3199	285	9	the	the	DET
ajis02-3199	285	10	comparison	comparison	NOUN
ajis02-3199	285	11	of	of	ADP
ajis02-3199	285	12	the	the	DET
ajis02-3199	285	13	resource	resource	NOUN
ajis02-3199	285	14	exchange	exchange	NOUN
ajis02-3199	285	15	-	-	PUNCT
ajis02-3199	285	16	based	base	VERB
ajis02-3199	285	17	joint	joint	ADJ
ajis02-3199	285	18	recovery	recovery	NOUN
ajis02-3199	285	19	with	with	ADP
ajis02-3199	285	20	a	a	DET
ajis02-3199	285	21	goal	goal	NOUN
ajis02-3199	285	22	-	-	PUNCT
ajis02-3199	285	23	based	base	VERB
ajis02-3199	285	24	response	response	NOUN
ajis02-3199	285	25	to	to	ADP
ajis02-3199	285	26	the	the	DET
ajis02-3199	285	27	service	service	NOUN
ajis02-3199	285	28	failure	failure	NOUN
ajis02-3199	285	29	which	which	PRON
ajis02-3199	285	30	addresses	address	VERB
ajis02-3199	285	31	the	the	DET
ajis02-3199	285	32	goal	goal	NOUN
ajis02-3199	285	33	heterogeneity	heterogeneity	NOUN
ajis02-3199	285	34	(	(	PUNCT
ajis02-3199	285	35	van	van	PROPN
ajis02-3199	285	36	vaerenbergh	vaerenbergh	PROPN
ajis02-3199	285	37	et	et	PROPN
ajis02-3199	285	38	al	al	PROPN
ajis02-3199	285	39	.	.	PROPN
ajis02-3199	285	40	,	,	PUNCT
ajis02-3199	285	41	2019	2019	NUM
ajis02-3199	285	42	)	)	PUNCT
ajis02-3199	285	43	.	.	PUNCT
ajis02-3199	286	1	for	for	ADP
ajis02-3199	286	2	example	example	NOUN
ajis02-3199	286	3	,	,	PUNCT
ajis02-3199	286	4	a	a	DET
ajis02-3199	286	5	customer	customer	NOUN
ajis02-3199	286	6	who	who	PRON
ajis02-3199	286	7	faces	face	VERB
ajis02-3199	286	8	service	service	NOUN
ajis02-3199	286	9	failure	failure	NOUN
ajis02-3199	286	10	while	while	SCONJ
ajis02-3199	286	11	looking	look	VERB
ajis02-3199	286	12	for	for	ADP
ajis02-3199	286	13	utilitarian	utilitarian	ADJ
ajis02-3199	286	14	need	need	NOUN
ajis02-3199	286	15	fulfillment	fulfillment	NOUN
ajis02-3199	286	16	may	may	AUX
ajis02-3199	286	17	respond	respond	VERB
ajis02-3199	286	18	differently	differently	ADV
ajis02-3199	286	19	from	from	ADP
ajis02-3199	286	20	a	a	DET
ajis02-3199	286	21	customer	customer	NOUN
ajis02-3199	286	22	who	who	PRON
ajis02-3199	286	23	faces	face	VERB
ajis02-3199	286	24	hedonic	hedonic	ADJ
ajis02-3199	286	25	need	need	NOUN
ajis02-3199	286	26	fulfillment	fulfillment	NOUN
ajis02-3199	286	27	(	(	PUNCT
ajis02-3199	286	28	park	park	NOUN
ajis02-3199	286	29	&	&	CCONJ
ajis02-3199	286	30	ha	ha	INTJ
ajis02-3199	286	31	,	,	PUNCT
ajis02-3199	286	32	2016	2016	NUM
ajis02-3199	286	33	)	)	PUNCT
ajis02-3199	286	34	.	.	PUNCT
ajis02-3199	287	1	7	7	NUM
ajis02-3199	287	2	conclusion	conclusion	NOUN
ajis02-3199	287	3	this	this	DET
ajis02-3199	287	4	research	research	NOUN
ajis02-3199	287	5	work	work	NOUN
ajis02-3199	287	6	is	be	AUX
ajis02-3199	287	7	one	one	NUM
ajis02-3199	287	8	of	of	ADP
ajis02-3199	287	9	the	the	DET
ajis02-3199	287	10	first	first	ADJ
ajis02-3199	287	11	to	to	PART
ajis02-3199	287	12	investigate	investigate	VERB
ajis02-3199	287	13	the	the	DET
ajis02-3199	287	14	relationships	relationship	NOUN
ajis02-3199	287	15	among	among	ADP
ajis02-3199	287	16	service	service	NOUN
ajis02-3199	287	17	recovery	recovery	NOUN
ajis02-3199	287	18	,	,	PUNCT
ajis02-3199	287	19	cbe	cbe	PROPN
ajis02-3199	287	20	,	,	PUNCT
ajis02-3199	287	21	and	and	CCONJ
ajis02-3199	287	22	e	e	NOUN
ajis02-3199	287	23	-	-	NOUN
ajis02-3199	287	24	wom	wom	NOUN
ajis02-3199	287	25	from	from	ADP
ajis02-3199	287	26	the	the	DET
ajis02-3199	287	27	perspective	perspective	NOUN
ajis02-3199	287	28	of	of	ADP
ajis02-3199	287	29	customer	customer	NOUN
ajis02-3199	287	30	participation	participation	NOUN
ajis02-3199	287	31	in	in	ADP
ajis02-3199	287	32	service	service	NOUN
ajis02-3199	287	33	recovery	recovery	NOUN
ajis02-3199	287	34	.	.	PUNCT
ajis02-3199	288	1	this	this	DET
ajis02-3199	288	2	study	study	NOUN
ajis02-3199	288	3	provides	provide	VERB
ajis02-3199	288	4	the	the	DET
ajis02-3199	288	5	evidence	evidence	NOUN
ajis02-3199	288	6	for	for	ADP
ajis02-3199	288	7	the	the	DET
ajis02-3199	288	8	impact	impact	NOUN
ajis02-3199	288	9	of	of	ADP
ajis02-3199	288	10	co	co	NOUN
ajis02-3199	288	11	-	-	NOUN
ajis02-3199	288	12	creation	creation	NOUN
ajis02-3199	288	13	of	of	ADP
ajis02-3199	288	14	recovery	recovery	NOUN
ajis02-3199	288	15	on	on	ADP
ajis02-3199	288	16	cbe	cbe	PROPN
ajis02-3199	288	17	and	and	CCONJ
ajis02-3199	288	18	recovery	recovery	NOUN
ajis02-3199	288	19	satisfaction	satisfaction	NOUN
ajis02-3199	288	20	,	,	PUNCT
ajis02-3199	288	21	which	which	PRON
ajis02-3199	288	22	in	in	ADP
ajis02-3199	288	23	turn	turn	NOUN
ajis02-3199	288	24	will	will	AUX
ajis02-3199	288	25	influence	influence	VERB
ajis02-3199	288	26	the	the	DET
ajis02-3199	288	27	e	e	NOUN
ajis02-3199	288	28	-	-	NOUN
ajis02-3199	288	29	wom	wom	ADJ
ajis02-3199	288	30	intentions	intention	NOUN
ajis02-3199	288	31	of	of	ADP
ajis02-3199	288	32	the	the	DET
ajis02-3199	288	33	customers	customer	NOUN
ajis02-3199	288	34	followed	follow	VERB
ajis02-3199	288	35	by	by	ADP
ajis02-3199	288	36	a	a	DET
ajis02-3199	288	37	successful	successful	ADJ
ajis02-3199	288	38	service	service	NOUN
ajis02-3199	288	39	recovery	recovery	NOUN
ajis02-3199	288	40	.	.	PUNCT
ajis02-3199	289	1	findings	finding	NOUN
ajis02-3199	289	2	of	of	ADP
ajis02-3199	289	3	the	the	DET
ajis02-3199	289	4	study	study	NOUN
ajis02-3199	289	5	also	also	ADV
ajis02-3199	289	6	provide	provide	VERB
ajis02-3199	289	7	support	support	NOUN
ajis02-3199	289	8	for	for	ADP
ajis02-3199	289	9	the	the	DET
ajis02-3199	289	10	mediating	mediate	VERB
ajis02-3199	289	11	effect	effect	NOUN
ajis02-3199	289	12	of	of	ADP
ajis02-3199	289	13	recovery	recovery	NOUN
ajis02-3199	289	14	satisfaction	satisfaction	NOUN
ajis02-3199	289	15	in	in	ADP
ajis02-3199	289	16	the	the	DET
ajis02-3199	289	17	relationship	relationship	NOUN
ajis02-3199	289	18	between	between	ADP
ajis02-3199	289	19	cbe	cbe	PROPN
ajis02-3199	289	20	and	and	CCONJ
ajis02-3199	289	21	e	e	PROPN
ajis02-3199	289	22	-	-	NOUN
ajis02-3199	289	23	wom	wom	NOUN
ajis02-3199	289	24	after	after	ADP
ajis02-3199	289	25	a	a	DET
ajis02-3199	289	26	successful	successful	ADJ
ajis02-3199	289	27	service	service	NOUN
ajis02-3199	289	28	recovery	recovery	NOUN
ajis02-3199	289	29	.	.	PUNCT
ajis02-3199	290	1	references	reference	NOUN
ajis02-3199	290	2	acharya	acharya	PROPN
ajis02-3199	290	3	,	,	PUNCT
ajis02-3199	290	4	a.	a.	NOUN
ajis02-3199	290	5	(	(	PUNCT
ajis02-3199	290	6	2020	2020	NUM
ajis02-3199	290	7	)	)	PUNCT
ajis02-3199	290	8	.	.	PUNCT
ajis02-3199	291	1	the	the	DET
ajis02-3199	291	2	impact	impact	NOUN
ajis02-3199	291	3	of	of	ADP
ajis02-3199	291	4	brand	brand	NOUN
ajis02-3199	291	5	familiarity	familiarity	NOUN
ajis02-3199	291	6	,	,	PUNCT
ajis02-3199	291	7	customer	customer	NOUN
ajis02-3199	291	8	brand	brand	NOUN
ajis02-3199	291	9	engagement	engagement	NOUN
ajis02-3199	291	10	and	and	CCONJ
ajis02-3199	291	11	selfidentification	selfidentification	NOUN
ajis02-3199	291	12	on	on	ADP
ajis02-3199	291	13	word	word	NOUN
ajis02-3199	291	14	-	-	PUNCT
ajis02-3199	291	15	of	of	ADP
ajis02-3199	291	16	-	-	PUNCT
ajis02-3199	291	17	mouth	mouth	NOUN
ajis02-3199	291	18	.	.	PUNCT
ajis02-3199	292	1	south	south	ADJ
ajis02-3199	292	2	asian	asian	PROPN
ajis02-3199	292	3	journal	journal	PROPN
ajis02-3199	292	4	of	of	ADP
ajis02-3199	292	5	business	business	NOUN
ajis02-3199	292	6	studies	study	NOUN
ajis02-3199	292	7	,	,	PUNCT
ajis02-3199	292	8	10(1	10(1	NUM
ajis02-3199	292	9	)	)	PUNCT
ajis02-3199	292	10	,	,	PUNCT
ajis02-3199	292	11	29	29	NUM
ajis02-3199	292	12	-	-	SYM
ajis02-3199	292	13	48	48	NUM
ajis02-3199	292	14	.	.	PUNCT
ajis02-3199	293	1	al	al	PROPN
ajis02-3199	293	2	-	-	PUNCT
ajis02-3199	293	3	htibat	htibat	PROPN
ajis02-3199	293	4	,	,	PUNCT
ajis02-3199	293	5	a.	a.	NOUN
ajis02-3199	293	6	,	,	PUNCT
ajis02-3199	293	7	&	&	CCONJ
ajis02-3199	293	8	garanti	garanti	PROPN
ajis02-3199	293	9	,	,	PUNCT
ajis02-3199	293	10	z.	z.	PROPN
ajis02-3199	293	11	(	(	PUNCT
ajis02-3199	293	12	2019	2019	NUM
ajis02-3199	293	13	)	)	PUNCT
ajis02-3199	293	14	.	.	PUNCT
ajis02-3199	294	1	impact	impact	NOUN
ajis02-3199	294	2	of	of	ADP
ajis02-3199	294	3	interactive	interactive	ADJ
ajis02-3199	294	4	ereferral	ereferral	ADJ
ajis02-3199	294	5	on	on	ADP
ajis02-3199	294	6	tourists	tourist	NOUN
ajis02-3199	294	7	’	'	PUNCT
ajis02-3199	294	8	behavioral	behavioral	ADJ
ajis02-3199	294	9	intentions	intention	NOUN
ajis02-3199	294	10	.	.	PUNCT
ajis02-3199	295	1	marketing	marketing	NOUN
ajis02-3199	295	2	intelligence	intelligence	PROPN
ajis02-3199	295	3	&	&	CCONJ
ajis02-3199	295	4	planning	planning	PROPN
ajis02-3199	295	5	,	,	PUNCT
ajis02-3199	295	6	37(5	37(5	NUM
ajis02-3199	295	7	)	)	PUNCT
ajis02-3199	295	8	,	,	PUNCT
ajis02-3199	295	9	527	527	NUM
ajis02-3199	295	10	-	-	SYM
ajis02-3199	295	11	541	541	NUM
ajis02-3199	295	12	.	.	PUNCT
ajis02-3199	296	1	bagherzadeh	bagherzadeh	PROPN
ajis02-3199	296	2	,	,	PUNCT
ajis02-3199	296	3	r.	r.	PROPN
ajis02-3199	296	4	,	,	PUNCT
ajis02-3199	296	5	rawal	rawal	PROPN
ajis02-3199	296	6	,	,	PUNCT
ajis02-3199	296	7	m.	m.	NOUN
ajis02-3199	296	8	,	,	PUNCT
ajis02-3199	296	9	wei	wei	PROPN
ajis02-3199	296	10	,	,	PUNCT
ajis02-3199	296	11	s.	s.	PROPN
ajis02-3199	296	12	,	,	PUNCT
ajis02-3199	296	13	&	&	CCONJ
ajis02-3199	296	14	saavedra	saavedra	PROPN
ajis02-3199	296	15	torres	torres	PROPN
ajis02-3199	296	16	,	,	PUNCT
ajis02-3199	296	17	j.	j.	PROPN
ajis02-3199	296	18	(	(	PUNCT
ajis02-3199	296	19	2020	2020	NUM
ajis02-3199	296	20	)	)	PUNCT
ajis02-3199	296	21	.	.	PUNCT
ajis02-3199	297	1	the	the	DET
ajis02-3199	297	2	journey	journey	NOUN
ajis02-3199	297	3	from	from	ADP
ajis02-3199	297	4	customer	customer	NOUN
ajis02-3199	297	5	participation	participation	NOUN
ajis02-3199	297	6	in	in	ADP
ajis02-3199	297	7	service	service	NOUN
ajis02-3199	297	8	failure	failure	NOUN
ajis02-3199	297	9	to	to	ADP
ajis02-3199	297	10	co	co	NOUN
ajis02-3199	297	11	-	-	NOUN
ajis02-3199	297	12	creation	creation	NOUN
ajis02-3199	297	13	in	in	ADP
ajis02-3199	297	14	service	service	NOUN
ajis02-3199	297	15	recovery	recovery	NOUN
ajis02-3199	297	16	.	.	PUNCT
ajis02-3199	298	1	journal	journal	NOUN
ajis02-3199	298	2	of	of	ADP
ajis02-3199	298	3	retailing	retailing	NOUN
ajis02-3199	298	4	and	and	CCONJ
ajis02-3199	298	5	consumer	consumer	NOUN
ajis02-3199	298	6	services	service	NOUN
ajis02-3199	298	7	,	,	PUNCT
ajis02-3199	298	8	54	54	NUM
ajis02-3199	298	9	,	,	PUNCT
ajis02-3199	298	10	102058	102058	NUM
ajis02-3199	298	11	.	.	PUNCT
ajis02-3199	299	1	bagozzi	bagozzi	PROPN
ajis02-3199	299	2	,	,	PUNCT
ajis02-3199	299	3	r.	r.	PROPN
ajis02-3199	299	4	,	,	PUNCT
ajis02-3199	299	5	&	&	CCONJ
ajis02-3199	299	6	dholakia	dholakia	PROPN
ajis02-3199	299	7	,	,	PUNCT
ajis02-3199	299	8	u.	u.	PROPN
ajis02-3199	299	9	(	(	PUNCT
ajis02-3199	299	10	2006	2006	NUM
ajis02-3199	299	11	)	)	PUNCT
ajis02-3199	299	12	.	.	PUNCT
ajis02-3199	300	1	antecedents	antecedent	NOUN
ajis02-3199	300	2	and	and	CCONJ
ajis02-3199	300	3	purchase	purchase	NOUN
ajis02-3199	300	4	consequences	consequence	NOUN
ajis02-3199	300	5	of	of	ADP
ajis02-3199	300	6	customer	customer	NOUN
ajis02-3199	300	7	participation	participation	NOUN
ajis02-3199	300	8	in	in	ADP
ajis02-3199	300	9	small	small	ADJ
ajis02-3199	300	10	group	group	NOUN
ajis02-3199	300	11	brand	brand	NOUN
ajis02-3199	300	12	communities	community	NOUN
ajis02-3199	300	13	.	.	PUNCT
ajis02-3199	301	1	international	international	ADJ
ajis02-3199	301	2	journal	journal	PROPN
ajis02-3199	301	3	of	of	ADP
ajis02-3199	301	4	research	research	NOUN
ajis02-3199	301	5	in	in	ADP
ajis02-3199	301	6	marketing	marketing	NOUN
ajis02-3199	301	7	,	,	PUNCT
ajis02-3199	301	8	23(1	23(1	NUM
ajis02-3199	301	9	)	)	PUNCT
ajis02-3199	301	10	,	,	PUNCT
ajis02-3199	301	11	45	45	NUM
ajis02-3199	301	12	-	-	SYM
ajis02-3199	301	13	61	61	NUM
ajis02-3199	301	14	.	.	PUNCT
ajis02-3199	302	1	cheng	cheng	PROPN
ajis02-3199	302	2	,	,	PUNCT
ajis02-3199	302	3	a.	a.	PROPN
ajis02-3199	302	4	(	(	PUNCT
ajis02-3199	302	5	2018	2018	NUM
ajis02-3199	302	6	)	)	PUNCT
ajis02-3199	302	7	.	.	PUNCT
ajis02-3199	303	1	millennials	millennial	NOUN
ajis02-3199	303	2	are	be	AUX
ajis02-3199	303	3	ordering	order	VERB
ajis02-3199	303	4	more	more	ADJ
ajis02-3199	303	5	food	food	NOUN
ajis02-3199	303	6	delivery	delivery	NOUN
ajis02-3199	303	7	,	,	PUNCT
ajis02-3199	303	8	but	but	CCONJ
ajis02-3199	303	9	are	be	AUX
ajis02-3199	303	10	they	they	PRON
ajis02-3199	303	11	killing	kill	VERB
ajis02-3199	303	12	the	the	DET
ajis02-3199	303	13	kitchen	kitchen	NOUN
ajis02-3199	303	14	,	,	PUNCT
ajis02-3199	303	15	too	too	ADV
ajis02-3199	303	16	?	?	PUNCT
ajis02-3199	303	17	.	.	PUNCT
ajis02-3199	304	1	forbes	forbes	PROPN
ajis02-3199	304	2	,	,	PUNCT
ajis02-3199	304	3	retrieved	retrieve	VERB
ajis02-3199	304	4	october	october	PROPN
ajis02-3199	304	5	17	17	NUM
ajis02-3199	304	6	,	,	PUNCT
ajis02-3199	304	7	2019	2019	NUM
ajis02-3199	304	8	,	,	PUNCT
ajis02-3199	304	9	from	from	ADP
ajis02-3199	304	10	https://www.forbes.com/sites/andriacheng/2018/06/26/millennials-are-orderingfood-for-delivery-more-but-are-they-killing-the-kitchen-too/?sh=31974523393e	https://www.forbes.com/sites/andriacheng/2018/06/26/millennials-are-orderingfood-for-delivery-more-but-are-they-killing-the-kitchen-too/?sh=31974523393e	PROPN
ajis02-3199	304	11	cheung	cheung	PROPN
ajis02-3199	304	12	,	,	PUNCT
ajis02-3199	304	13	f.	f.	PROPN
ajis02-3199	304	14	,	,	PUNCT
ajis02-3199	304	15	&	&	CCONJ
ajis02-3199	304	16	to	to	ADP
ajis02-3199	304	17	,	,	PUNCT
ajis02-3199	304	18	w.	w.	PROPN
ajis02-3199	304	19	(	(	PUNCT
ajis02-3199	304	20	2016	2016	NUM
ajis02-3199	304	21	)	)	PUNCT
ajis02-3199	304	22	.	.	PUNCT
ajis02-3199	305	1	a	a	DET
ajis02-3199	305	2	customer	customer	NOUN
ajis02-3199	305	3	-	-	PUNCT
ajis02-3199	305	4	dominant	dominant	NOUN
ajis02-3199	305	5	logic	logic	NOUN
ajis02-3199	305	6	on	on	ADP
ajis02-3199	305	7	service	service	NOUN
ajis02-3199	305	8	recovery	recovery	NOUN
ajis02-3199	305	9	and	and	CCONJ
ajis02-3199	305	10	customer	customer	NOUN
ajis02-3199	305	11	satisfaction	satisfaction	NOUN
ajis02-3199	305	12	.	.	PUNCT
ajis02-3199	306	1	management	management	NOUN
ajis02-3199	306	2	decision	decision	NOUN
ajis02-3199	306	3	,	,	PUNCT
ajis02-3199	306	4	54(10	54(10	NUM
ajis02-3199	306	5	)	)	PUNCT
ajis02-3199	306	6	,	,	PUNCT
ajis02-3199	306	7	2524	2524	NUM
ajis02-3199	306	8	-	-	SYM
ajis02-3199	306	9	2543	2543	NUM
ajis02-3199	306	10	.	.	PUNCT
ajis02-3199	307	1	choi	choi	PROPN
ajis02-3199	307	2	,	,	PUNCT
ajis02-3199	307	3	b.	b.	PROPN
ajis02-3199	307	4	,	,	PUNCT
ajis02-3199	307	5	&	&	CCONJ
ajis02-3199	307	6	choi	choi	PROPN
ajis02-3199	307	7	,	,	PUNCT
ajis02-3199	307	8	b.	b.	PROPN
ajis02-3199	307	9	(	(	PUNCT
ajis02-3199	307	10	2014	2014	NUM
ajis02-3199	307	11	)	)	PUNCT
ajis02-3199	307	12	.	.	PUNCT
ajis02-3199	308	1	the	the	DET
ajis02-3199	308	2	effects	effect	NOUN
ajis02-3199	308	3	of	of	ADP
ajis02-3199	308	4	perceived	perceive	VERB
ajis02-3199	308	5	service	service	NOUN
ajis02-3199	308	6	recovery	recovery	NOUN
ajis02-3199	308	7	justice	justice	NOUN
ajis02-3199	308	8	on	on	ADP
ajis02-3199	308	9	customer	customer	NOUN
ajis02-3199	308	10	affection	affection	NOUN
ajis02-3199	308	11	,	,	PUNCT
ajis02-3199	308	12	loyalty	loyalty	NOUN
ajis02-3199	308	13	,	,	PUNCT
ajis02-3199	308	14	and	and	CCONJ
ajis02-3199	308	15	word	word	NOUN
ajis02-3199	308	16	-	-	PUNCT
ajis02-3199	308	17	of	of	ADP
ajis02-3199	308	18	-	-	PUNCT
ajis02-3199	308	19	mouth	mouth	NOUN
ajis02-3199	308	20	.	.	PUNCT
ajis02-3199	309	1	european	european	PROPN
ajis02-3199	309	2	journal	journal	PROPN
ajis02-3199	309	3	of	of	ADP
ajis02-3199	309	4	marketing	marketing	NOUN
ajis02-3199	309	5	,	,	PUNCT
ajis02-3199	309	6	48(1/2	48(1/2	NUM
ajis02-3199	309	7	)	)	PUNCT
ajis02-3199	309	8	,	,	PUNCT
ajis02-3199	309	9	108	108	NUM
ajis02-3199	309	10	-	-	SYM
ajis02-3199	309	11	131	131	NUM
ajis02-3199	309	12	.	.	PUNCT
ajis02-3199	310	1	dabholkar	dabholkar	PROPN
ajis02-3199	310	2	,	,	PUNCT
ajis02-3199	310	3	p.	p.	PROPN
ajis02-3199	310	4	,	,	PUNCT
ajis02-3199	310	5	&	&	CCONJ
ajis02-3199	310	6	spaid	spaid	PROPN
ajis02-3199	310	7	,	,	PUNCT
ajis02-3199	310	8	b.	b.	PROPN
ajis02-3199	310	9	(	(	PUNCT
ajis02-3199	310	10	2012	2012	NUM
ajis02-3199	310	11	)	)	PUNCT
ajis02-3199	310	12	.	.	PUNCT
ajis02-3199	311	1	service	service	NOUN
ajis02-3199	311	2	failure	failure	NOUN
ajis02-3199	311	3	and	and	CCONJ
ajis02-3199	311	4	recovery	recovery	NOUN
ajis02-3199	311	5	in	in	ADP
ajis02-3199	311	6	using	use	VERB
ajis02-3199	311	7	technology	technology	NOUN
ajis02-3199	311	8	-	-	PUNCT
ajis02-3199	311	9	based	base	VERB
ajis02-3199	311	10	selfservice	selfservice	NOUN
ajis02-3199	311	11	:	:	PUNCT
ajis02-3199	311	12	effects	effect	NOUN
ajis02-3199	311	13	on	on	ADP
ajis02-3199	311	14	user	user	NOUN
ajis02-3199	311	15	attributions	attribution	NOUN
ajis02-3199	311	16	and	and	CCONJ
ajis02-3199	311	17	satisfaction	satisfaction	NOUN
ajis02-3199	311	18	.	.	PUNCT
ajis02-3199	312	1	the	the	DET
ajis02-3199	312	2	service	service	NOUN
ajis02-3199	312	3	industries	industry	NOUN
ajis02-3199	312	4	journal	journal	NOUN
ajis02-3199	312	5	,	,	PUNCT
ajis02-3199	312	6	32(9	32(9	NUM
ajis02-3199	312	7	)	)	PUNCT
ajis02-3199	312	8	,	,	PUNCT
ajis02-3199	312	9	1415	1415	NUM
ajis02-3199	312	10	-	-	SYM
ajis02-3199	312	11	1432	1432	NUM
ajis02-3199	312	12	.	.	PUNCT
ajis02-3199	313	1	australasian	australasian	ADJ
ajis02-3199	313	2	journal	journal	NOUN
ajis02-3199	313	3	of	of	ADP
ajis02-3199	313	4	information	information	NOUN
ajis02-3199	313	5	systems	system	NOUN
ajis02-3199	313	6	bhimavarapu	bhimavarapu	VERB
ajis02-3199	313	7	et	et	PROPN
ajis02-3199	313	8	al	al	PROPN
ajis02-3199	313	9	.	.	PROPN
ajis02-3199	313	10	2021	2021	NUM
ajis02-3199	313	11	,	,	PUNCT
ajis02-3199	313	12	vol	vol	NOUN
ajis02-3199	313	13	25	25	NUM
ajis02-3199	313	14	,	,	PUNCT
ajis02-3199	313	15	research	research	NOUN
ajis02-3199	313	16	on	on	ADP
ajis02-3199	313	17	consumer	consumer	NOUN
ajis02-3199	313	18	evaluation	evaluation	NOUN
ajis02-3199	313	19	interactive	interactive	ADJ
ajis02-3199	313	20	app	app	NOUN
ajis02-3199	313	21	-	-	PUNCT
ajis02-3199	313	22	based	base	VERB
ajis02-3199	313	23	services	service	NOUN
ajis02-3199	313	24	:	:	PUNCT
ajis02-3199	313	25	recovery	recovery	NOUN
ajis02-3199	313	26	evaluations	evaluation	NOUN
ajis02-3199	313	27	of	of	ADP
ajis02-3199	313	28	mobile	mobile	ADJ
ajis02-3199	313	29	applications	application	NOUN
ajis02-3199	313	30	15	15	NUM
ajis02-3199	313	31	das	das	PROPN
ajis02-3199	313	32	,	,	PUNCT
ajis02-3199	313	33	t.	t.	PROPN
ajis02-3199	313	34	,	,	PUNCT
ajis02-3199	313	35	&	&	CCONJ
ajis02-3199	313	36	teng	teng	PROPN
ajis02-3199	313	37	,	,	PUNCT
ajis02-3199	313	38	b.	b.	PROPN
ajis02-3199	313	39	(	(	PUNCT
ajis02-3199	313	40	2000	2000	NUM
ajis02-3199	313	41	)	)	PUNCT
ajis02-3199	313	42	.	.	PUNCT
ajis02-3199	314	1	a	a	DET
ajis02-3199	314	2	resource	resource	NOUN
ajis02-3199	314	3	-	-	PUNCT
ajis02-3199	314	4	based	base	VERB
ajis02-3199	314	5	theory	theory	NOUN
ajis02-3199	314	6	of	of	ADP
ajis02-3199	314	7	strategic	strategic	ADJ
ajis02-3199	314	8	alliances	alliance	NOUN
ajis02-3199	314	9	.	.	PUNCT
ajis02-3199	315	1	journal	journal	NOUN
ajis02-3199	315	2	of	of	ADP
ajis02-3199	315	3	management	management	NOUN
ajis02-3199	315	4	,	,	PUNCT
ajis02-3199	315	5	26(1	26(1	NUM
ajis02-3199	315	6	)	)	PUNCT
ajis02-3199	315	7	,	,	PUNCT
ajis02-3199	315	8	31	31	NUM
ajis02-3199	315	9	-	-	SYM
ajis02-3199	315	10	61	61	NUM
ajis02-3199	315	11	.	.	PUNCT
ajis02-3199	316	1	dessart	dessart	PROPN
ajis02-3199	316	2	,	,	PUNCT
ajis02-3199	316	3	l.	l.	PROPN
ajis02-3199	316	4	,	,	PUNCT
ajis02-3199	316	5	veloutsou	veloutsou	PROPN
ajis02-3199	316	6	,	,	PUNCT
ajis02-3199	316	7	c.	c.	PROPN
ajis02-3199	316	8	,	,	PUNCT
ajis02-3199	316	9	&	&	CCONJ
ajis02-3199	316	10	morgan	morgan	PROPN
ajis02-3199	316	11	-	-	PUNCT
ajis02-3199	316	12	thomas	thomas	PROPN
ajis02-3199	316	13	,	,	PUNCT
ajis02-3199	316	14	a.	a.	NOUN
ajis02-3199	316	15	(	(	PUNCT
ajis02-3199	316	16	2015	2015	NUM
ajis02-3199	316	17	)	)	PUNCT
ajis02-3199	316	18	.	.	PUNCT
ajis02-3199	317	1	consumer	consumer	NOUN
ajis02-3199	317	2	engagement	engagement	NOUN
ajis02-3199	317	3	in	in	ADP
ajis02-3199	317	4	online	online	ADJ
ajis02-3199	317	5	brand	brand	NOUN
ajis02-3199	317	6	communities	community	NOUN
ajis02-3199	317	7	:	:	PUNCT
ajis02-3199	317	8	a	a	DET
ajis02-3199	317	9	social	social	ADJ
ajis02-3199	317	10	media	medium	NOUN
ajis02-3199	317	11	perspective	perspective	NOUN
ajis02-3199	317	12	.	.	PUNCT
ajis02-3199	318	1	journal	journal	NOUN
ajis02-3199	318	2	of	of	ADP
ajis02-3199	318	3	product	product	NOUN
ajis02-3199	318	4	&	&	CCONJ
ajis02-3199	318	5	brand	brand	PROPN
ajis02-3199	318	6	management	management	PROPN
ajis02-3199	318	7	,	,	PUNCT
ajis02-3199	318	8	24(1	24(1	NUM
ajis02-3199	318	9	)	)	PUNCT
ajis02-3199	318	10	,	,	PUNCT
ajis02-3199	318	11	28	28	NUM
ajis02-3199	318	12	-	-	SYM
ajis02-3199	318	13	42	42	NUM
ajis02-3199	318	14	.	.	PUNCT
ajis02-3199	319	1	dong	dong	PROPN
ajis02-3199	319	2	,	,	PUNCT
ajis02-3199	319	3	b.	b.	PROPN
ajis02-3199	319	4	,	,	PUNCT
ajis02-3199	319	5	evans	evans	PROPN
ajis02-3199	319	6	,	,	PUNCT
ajis02-3199	319	7	k.	k.	PROPN
ajis02-3199	319	8	,	,	PUNCT
ajis02-3199	319	9	&	&	CCONJ
ajis02-3199	319	10	zou	zou	PROPN
ajis02-3199	319	11	,	,	PUNCT
ajis02-3199	319	12	s.	s.	PROPN
ajis02-3199	319	13	(	(	PUNCT
ajis02-3199	319	14	2008	2008	NUM
ajis02-3199	319	15	)	)	PUNCT
ajis02-3199	319	16	.	.	PUNCT
ajis02-3199	320	1	the	the	DET
ajis02-3199	320	2	effects	effect	NOUN
ajis02-3199	320	3	of	of	ADP
ajis02-3199	320	4	customer	customer	NOUN
ajis02-3199	320	5	participation	participation	NOUN
ajis02-3199	320	6	in	in	ADP
ajis02-3199	320	7	co	co	ADJ
ajis02-3199	320	8	-	-	ADJ
ajis02-3199	320	9	created	create	VERB
ajis02-3199	320	10	service	service	NOUN
ajis02-3199	320	11	recovery	recovery	NOUN
ajis02-3199	320	12	.	.	PUNCT
ajis02-3199	321	1	journal	journal	NOUN
ajis02-3199	321	2	of	of	ADP
ajis02-3199	321	3	the	the	DET
ajis02-3199	321	4	academy	academy	NOUN
ajis02-3199	321	5	of	of	ADP
ajis02-3199	321	6	marketing	marketing	NOUN
ajis02-3199	321	7	science	science	NOUN
ajis02-3199	321	8	,	,	PUNCT
ajis02-3199	321	9	36(1	36(1	NUM
ajis02-3199	321	10	)	)	PUNCT
ajis02-3199	321	11	,	,	PUNCT
ajis02-3199	321	12	123	123	NUM
ajis02-3199	321	13	-	-	SYM
ajis02-3199	321	14	137	137	NUM
ajis02-3199	321	15	.	.	PUNCT
ajis02-3199	322	1	dong	dong	PROPN
ajis02-3199	322	2	,	,	PUNCT
ajis02-3199	322	3	b.	b.	PROPN
ajis02-3199	322	4	,	,	PUNCT
ajis02-3199	322	5	sivakumar	sivakumar	PROPN
ajis02-3199	322	6	,	,	PUNCT
ajis02-3199	322	7	k.	k.	PROPN
ajis02-3199	322	8	,	,	PUNCT
ajis02-3199	322	9	evans	evans	PROPN
ajis02-3199	322	10	,	,	PUNCT
ajis02-3199	322	11	k.	k.	PROPN
ajis02-3199	322	12	,	,	PUNCT
ajis02-3199	322	13	&	&	CCONJ
ajis02-3199	322	14	zou	zou	PROPN
ajis02-3199	322	15	,	,	PUNCT
ajis02-3199	322	16	s.	s.	PROPN
ajis02-3199	322	17	(	(	PUNCT
ajis02-3199	322	18	2016	2016	NUM
ajis02-3199	322	19	)	)	PUNCT
ajis02-3199	322	20	.	.	PUNCT
ajis02-3199	323	1	recovering	recover	VERB
ajis02-3199	323	2	coproduced	coproduce	VERB
ajis02-3199	323	3	service	service	NOUN
ajis02-3199	323	4	failures	failure	NOUN
ajis02-3199	323	5	.	.	PUNCT
ajis02-3199	324	1	journal	journal	NOUN
ajis02-3199	324	2	of	of	ADP
ajis02-3199	324	3	service	service	NOUN
ajis02-3199	324	4	research	research	NOUN
ajis02-3199	324	5	,	,	PUNCT
ajis02-3199	324	6	19(3	19(3	NUM
ajis02-3199	324	7	)	)	PUNCT
ajis02-3199	324	8	,	,	PUNCT
ajis02-3199	324	9	291	291	NUM
ajis02-3199	324	10	-	-	SYM
ajis02-3199	324	11	306	306	NUM
ajis02-3199	324	12	.	.	PUNCT
ajis02-3199	325	1	fang	fang	PROPN
ajis02-3199	325	2	,	,	PUNCT
ajis02-3199	325	3	e.	e.	PROPN
ajis02-3199	325	4	,	,	PUNCT
ajis02-3199	325	5	palmatier	palmatier	PROPN
ajis02-3199	325	6	,	,	PUNCT
ajis02-3199	325	7	r.	r.	PROPN
ajis02-3199	325	8	,	,	PUNCT
ajis02-3199	325	9	&	&	CCONJ
ajis02-3199	325	10	evans	evans	PROPN
ajis02-3199	325	11	,	,	PUNCT
ajis02-3199	325	12	k.	k.	PROPN
ajis02-3199	325	13	(	(	PUNCT
ajis02-3199	325	14	2008	2008	NUM
ajis02-3199	325	15	)	)	PUNCT
ajis02-3199	325	16	.	.	PUNCT
ajis02-3199	326	1	influence	influence	NOUN
ajis02-3199	326	2	of	of	ADP
ajis02-3199	326	3	customer	customer	NOUN
ajis02-3199	326	4	participation	participation	NOUN
ajis02-3199	326	5	on	on	ADP
ajis02-3199	326	6	creating	create	VERB
ajis02-3199	326	7	and	and	CCONJ
ajis02-3199	326	8	sharing	sharing	NOUN
ajis02-3199	326	9	of	of	ADP
ajis02-3199	326	10	new	new	ADJ
ajis02-3199	326	11	product	product	NOUN
ajis02-3199	326	12	value	value	NOUN
ajis02-3199	326	13	.	.	PUNCT
ajis02-3199	327	1	journal	journal	NOUN
ajis02-3199	327	2	of	of	ADP
ajis02-3199	327	3	the	the	DET
ajis02-3199	327	4	academy	academy	NOUN
ajis02-3199	327	5	of	of	ADP
ajis02-3199	327	6	marketing	marketing	NOUN
ajis02-3199	327	7	science	science	NOUN
ajis02-3199	327	8	,	,	PUNCT
ajis02-3199	327	9	36(3	36(3	NOUN
ajis02-3199	327	10	)	)	PUNCT
ajis02-3199	327	11	,	,	PUNCT
ajis02-3199	327	12	322	322	NUM
ajis02-3199	327	13	-	-	SYM
ajis02-3199	327	14	336	336	NUM
ajis02-3199	327	15	.	.	PUNCT
ajis02-3199	328	1	forbes	forbes	PROPN
ajis02-3199	328	2	,	,	PUNCT
ajis02-3199	328	3	l.	l.	PROPN
ajis02-3199	328	4	(	(	PUNCT
ajis02-3199	328	5	2008	2008	NUM
ajis02-3199	328	6	)	)	PUNCT
ajis02-3199	328	7	.	.	PUNCT
ajis02-3199	329	1	when	when	SCONJ
ajis02-3199	329	2	something	something	PRON
ajis02-3199	329	3	goes	go	VERB
ajis02-3199	329	4	wrong	wrong	ADJ
ajis02-3199	329	5	and	and	CCONJ
ajis02-3199	329	6	no	no	DET
ajis02-3199	329	7	one	one	NOUN
ajis02-3199	329	8	is	be	AUX
ajis02-3199	329	9	around	around	ADV
ajis02-3199	329	10	:	:	PUNCT
ajis02-3199	329	11	non	non	ADJ
ajis02-3199	329	12	-	-	ADJ
ajis02-3199	329	13	internet	internet	ADJ
ajis02-3199	329	14	self	self	NOUN
ajis02-3199	329	15	-	-	PUNCT
ajis02-3199	329	16	service	service	NOUN
ajis02-3199	329	17	technology	technology	NOUN
ajis02-3199	329	18	failure	failure	NOUN
ajis02-3199	329	19	and	and	CCONJ
ajis02-3199	329	20	recovery	recovery	NOUN
ajis02-3199	329	21	.	.	PUNCT
ajis02-3199	330	1	journal	journal	PROPN
ajis02-3199	330	2	of	of	ADP
ajis02-3199	330	3	services	service	NOUN
ajis02-3199	330	4	marketing	marketing	NOUN
ajis02-3199	330	5	,	,	PUNCT
ajis02-3199	330	6	22(4	22(4	NUM
ajis02-3199	330	7	)	)	PUNCT
ajis02-3199	330	8	,	,	PUNCT
ajis02-3199	330	9	316	316	NUM
ajis02-3199	330	10	-	-	SYM
ajis02-3199	330	11	327	327	NUM
ajis02-3199	330	12	.	.	PUNCT
ajis02-3199	331	1	france	france	PROPN
ajis02-3199	331	2	,	,	PUNCT
ajis02-3199	331	3	c.	c.	PROPN
ajis02-3199	331	4	,	,	PUNCT
ajis02-3199	331	5	merrilees	merrilees	PROPN
ajis02-3199	331	6	,	,	PUNCT
ajis02-3199	331	7	b.	b.	PROPN
ajis02-3199	331	8	,	,	PUNCT
ajis02-3199	331	9	&	&	CCONJ
ajis02-3199	331	10	miller	miller	PROPN
ajis02-3199	331	11	,	,	PUNCT
ajis02-3199	331	12	d.	d.	PROPN
ajis02-3199	331	13	(	(	PUNCT
ajis02-3199	331	14	2016	2016	NUM
ajis02-3199	331	15	)	)	PUNCT
ajis02-3199	331	16	.	.	PUNCT
ajis02-3199	332	1	an	an	DET
ajis02-3199	332	2	integrated	integrated	ADJ
ajis02-3199	332	3	model	model	NOUN
ajis02-3199	332	4	of	of	ADP
ajis02-3199	332	5	customer	customer	NOUN
ajis02-3199	332	6	-	-	PUNCT
ajis02-3199	332	7	brand	brand	NOUN
ajis02-3199	332	8	engagement	engagement	NOUN
ajis02-3199	332	9	:	:	PUNCT
ajis02-3199	332	10	drivers	driver	NOUN
ajis02-3199	332	11	and	and	CCONJ
ajis02-3199	332	12	consequences	consequence	NOUN
ajis02-3199	332	13	.	.	PUNCT
ajis02-3199	333	1	journal	journal	NOUN
ajis02-3199	333	2	of	of	ADP
ajis02-3199	333	3	brand	brand	PROPN
ajis02-3199	333	4	management	management	NOUN
ajis02-3199	333	5	,	,	PUNCT
ajis02-3199	333	6	23(2	23(2	NOUN
ajis02-3199	333	7	)	)	PUNCT
ajis02-3199	333	8	,	,	PUNCT
ajis02-3199	333	9	119	119	NUM
ajis02-3199	333	10	-	-	SYM
ajis02-3199	333	11	136	136	NUM
ajis02-3199	333	12	.	.	PUNCT
ajis02-3199	334	1	guo	guo	PROPN
ajis02-3199	334	2	,	,	PUNCT
ajis02-3199	334	3	l.	l.	PROPN
ajis02-3199	334	4	,	,	PUNCT
ajis02-3199	334	5	gruen	gruen	PROPN
ajis02-3199	334	6	,	,	PUNCT
ajis02-3199	334	7	t.	t.	PROPN
ajis02-3199	334	8	,	,	PUNCT
ajis02-3199	334	9	&	&	CCONJ
ajis02-3199	334	10	tang	tang	PROPN
ajis02-3199	334	11	,	,	PUNCT
ajis02-3199	334	12	c.	c.	NOUN
ajis02-3199	334	13	(	(	PUNCT
ajis02-3199	334	14	2017	2017	NUM
ajis02-3199	334	15	)	)	PUNCT
ajis02-3199	334	16	.	.	PUNCT
ajis02-3199	335	1	seeing	see	VERB
ajis02-3199	335	2	relationships	relationship	NOUN
ajis02-3199	335	3	through	through	ADP
ajis02-3199	335	4	the	the	DET
ajis02-3199	335	5	lens	lens	NOUN
ajis02-3199	335	6	of	of	ADP
ajis02-3199	335	7	psychological	psychological	ADJ
ajis02-3199	335	8	contracts	contract	NOUN
ajis02-3199	335	9	:	:	PUNCT
ajis02-3199	335	10	the	the	DET
ajis02-3199	335	11	structure	structure	NOUN
ajis02-3199	335	12	of	of	ADP
ajis02-3199	335	13	consumer	consumer	NOUN
ajis02-3199	335	14	service	service	NOUN
ajis02-3199	335	15	relationships	relationship	NOUN
ajis02-3199	335	16	.	.	PUNCT
ajis02-3199	336	1	journal	journal	NOUN
ajis02-3199	336	2	of	of	ADP
ajis02-3199	336	3	the	the	DET
ajis02-3199	336	4	academy	academy	NOUN
ajis02-3199	336	5	of	of	ADP
ajis02-3199	336	6	marketing	marketing	NOUN
ajis02-3199	336	7	science	science	NOUN
ajis02-3199	336	8	,	,	PUNCT
ajis02-3199	336	9	45(3	45(3	NUM
ajis02-3199	336	10	)	)	PUNCT
ajis02-3199	336	11	,	,	PUNCT
ajis02-3199	336	12	357	357	NUM
ajis02-3199	336	13	-	-	SYM
ajis02-3199	336	14	376	376	NUM
ajis02-3199	336	15	.	.	PUNCT
ajis02-3199	337	1	hair	hair	NOUN
ajis02-3199	337	2	,	,	PUNCT
ajis02-3199	337	3	j.	j.	PROPN
ajis02-3199	337	4	f.	f.	PROPN
ajis02-3199	337	5	,	,	PUNCT
ajis02-3199	337	6	black	black	PROPN
ajis02-3199	337	7	,	,	PUNCT
ajis02-3199	337	8	w.	w.	PROPN
ajis02-3199	337	9	c.	c.	PROPN
ajis02-3199	337	10	,	,	PUNCT
ajis02-3199	337	11	babin	babin	PROPN
ajis02-3199	337	12	,	,	PUNCT
ajis02-3199	337	13	b.	b.	PROPN
ajis02-3199	337	14	j.	j.	PROPN
ajis02-3199	337	15	,	,	PUNCT
ajis02-3199	337	16	&	&	CCONJ
ajis02-3199	337	17	anderson	anderson	PROPN
ajis02-3199	337	18	,	,	PUNCT
ajis02-3199	337	19	r.	r.	PROPN
ajis02-3199	337	20	e.	e.	PROPN
ajis02-3199	337	21	(	(	PUNCT
ajis02-3199	337	22	2010	2010	NUM
ajis02-3199	337	23	)	)	PUNCT
ajis02-3199	337	24	.	.	PUNCT
ajis02-3199	338	1	multivariate	multivariate	NOUN
ajis02-3199	338	2	data	datum	NOUN
ajis02-3199	338	3	analysis	analysis	NOUN
ajis02-3199	338	4	(	(	PUNCT
ajis02-3199	338	5	7th	7th	ADJ
ajis02-3199	338	6	ed	ed	NOUN
ajis02-3199	338	7	.	.	PUNCT
ajis02-3199	338	8	)	)	PUNCT
ajis02-3199	338	9	.	.	PUNCT
ajis02-3199	339	1	upper	upper	ADJ
ajis02-3199	339	2	saddle	saddle	PROPN
ajis02-3199	339	3	river	river	NOUN
ajis02-3199	339	4	,	,	PUNCT
ajis02-3199	339	5	new	new	PROPN
ajis02-3199	339	6	jersey	jersey	PROPN
ajis02-3199	339	7	:	:	PUNCT
ajis02-3199	339	8	prentice	prentice	PROPN
ajis02-3199	339	9	hall	hall	PROPN
ajis02-3199	339	10	.	.	PUNCT
ajis02-3199	340	1	hayes	hayes	PROPN
ajis02-3199	340	2	,	,	PUNCT
ajis02-3199	340	3	a.	a.	PROPN
ajis02-3199	340	4	f.	f.	PROPN
ajis02-3199	340	5	(	(	PUNCT
ajis02-3199	340	6	2017	2017	NUM
ajis02-3199	340	7	)	)	PUNCT
ajis02-3199	340	8	.	.	PUNCT
ajis02-3199	341	1	introduction	introduction	NOUN
ajis02-3199	341	2	to	to	ADP
ajis02-3199	341	3	mediation	mediation	NOUN
ajis02-3199	341	4	,	,	PUNCT
ajis02-3199	341	5	moderation	moderation	NOUN
ajis02-3199	341	6	,	,	PUNCT
ajis02-3199	341	7	and	and	CCONJ
ajis02-3199	341	8	conditional	conditional	ADJ
ajis02-3199	341	9	process	process	NOUN
ajis02-3199	341	10	analysis	analysis	NOUN
ajis02-3199	341	11	:	:	PUNCT
ajis02-3199	341	12	a	a	DET
ajis02-3199	341	13	regression	regression	NOUN
ajis02-3199	341	14	-	-	PUNCT
ajis02-3199	341	15	based	base	VERB
ajis02-3199	341	16	approach	approach	NOUN
ajis02-3199	341	17	.	.	PUNCT
ajis02-3199	342	1	guilford	guilford	PROPN
ajis02-3199	342	2	publications	publication	NOUN
ajis02-3199	342	3	.	.	PUNCT
ajis02-3199	343	1	haywood	haywood	PROPN
ajis02-3199	343	2	,	,	PUNCT
ajis02-3199	343	3	k.	k.	PROPN
ajis02-3199	343	4	m.	m.	PROPN
ajis02-3199	343	5	(	(	PUNCT
ajis02-3199	343	6	1989	1989	NUM
ajis02-3199	343	7	)	)	PUNCT
ajis02-3199	343	8	.	.	PUNCT
ajis02-3199	344	1	managing	manage	VERB
ajis02-3199	344	2	word	word	NOUN
ajis02-3199	344	3	of	of	ADP
ajis02-3199	344	4	mouth	mouth	NOUN
ajis02-3199	344	5	communications	communication	NOUN
ajis02-3199	344	6	.	.	PUNCT
ajis02-3199	345	1	journal	journal	PROPN
ajis02-3199	345	2	of	of	ADP
ajis02-3199	345	3	services	service	NOUN
ajis02-3199	345	4	marketing	marketing	NOUN
ajis02-3199	345	5	,	,	PUNCT
ajis02-3199	345	6	3(2	3(2	NUM
ajis02-3199	345	7	)	)	PUNCT
ajis02-3199	345	8	,	,	PUNCT
ajis02-3199	345	9	55	55	NUM
ajis02-3199	345	10	-	-	SYM
ajis02-3199	345	11	67	67	NUM
ajis02-3199	345	12	.	.	PUNCT
ajis02-3199	346	1	hazée	hazée	PROPN
ajis02-3199	346	2	,	,	PUNCT
ajis02-3199	346	3	s.	s.	PROPN
ajis02-3199	346	4	,	,	PUNCT
ajis02-3199	346	5	van	van	PROPN
ajis02-3199	346	6	vaerenbergh	vaerenbergh	PROPN
ajis02-3199	346	7	,	,	PUNCT
ajis02-3199	346	8	y.	y.	PROPN
ajis02-3199	346	9	,	,	PUNCT
ajis02-3199	346	10	&	&	CCONJ
ajis02-3199	346	11	armirotto	armirotto	PROPN
ajis02-3199	346	12	,	,	PUNCT
ajis02-3199	346	13	v.	v.	PROPN
ajis02-3199	346	14	(	(	PUNCT
ajis02-3199	346	15	2017	2017	NUM
ajis02-3199	346	16	)	)	PUNCT
ajis02-3199	346	17	.	.	PUNCT
ajis02-3199	347	1	co	co	VERB
ajis02-3199	347	2	-	-	VERB
ajis02-3199	347	3	creating	create	VERB
ajis02-3199	347	4	service	service	NOUN
ajis02-3199	347	5	recovery	recovery	NOUN
ajis02-3199	347	6	after	after	ADP
ajis02-3199	347	7	service	service	NOUN
ajis02-3199	347	8	failure	failure	NOUN
ajis02-3199	347	9	:	:	PUNCT
ajis02-3199	347	10	the	the	DET
ajis02-3199	347	11	role	role	NOUN
ajis02-3199	347	12	of	of	ADP
ajis02-3199	347	13	brand	brand	NOUN
ajis02-3199	347	14	equity	equity	PROPN
ajis02-3199	347	15	.	.	PUNCT
ajis02-3199	348	1	journal	journal	PROPN
ajis02-3199	348	2	of	of	ADP
ajis02-3199	348	3	business	business	NOUN
ajis02-3199	348	4	research	research	NOUN
ajis02-3199	348	5	,	,	PUNCT
ajis02-3199	348	6	74	74	NUM
ajis02-3199	348	7	,	,	PUNCT
ajis02-3199	348	8	101	101	NUM
ajis02-3199	348	9	-	-	SYM
ajis02-3199	348	10	109	109	NUM
ajis02-3199	348	11	.	.	PUNCT
ajis02-3199	349	1	heidenreich	heidenreich	PROPN
ajis02-3199	349	2	,	,	PUNCT
ajis02-3199	349	3	s.	s.	PROPN
ajis02-3199	349	4	,	,	PUNCT
ajis02-3199	349	5	wittkowski	wittkowski	PROPN
ajis02-3199	349	6	,	,	PUNCT
ajis02-3199	349	7	k.	k.	PROPN
ajis02-3199	349	8	,	,	PUNCT
ajis02-3199	349	9	handrich	handrich	PROPN
ajis02-3199	349	10	,	,	PUNCT
ajis02-3199	349	11	m.	m.	NOUN
ajis02-3199	349	12	,	,	PUNCT
ajis02-3199	349	13	&	&	CCONJ
ajis02-3199	349	14	falk	falk	PROPN
ajis02-3199	349	15	,	,	PUNCT
ajis02-3199	349	16	t.	t.	PROPN
ajis02-3199	349	17	(	(	PUNCT
ajis02-3199	349	18	2014	2014	NUM
ajis02-3199	349	19	)	)	PUNCT
ajis02-3199	349	20	.	.	PUNCT
ajis02-3199	350	1	the	the	DET
ajis02-3199	350	2	dark	dark	ADJ
ajis02-3199	350	3	side	side	NOUN
ajis02-3199	350	4	of	of	ADP
ajis02-3199	350	5	customer	customer	NOUN
ajis02-3199	350	6	cocreation	cocreation	NOUN
ajis02-3199	350	7	:	:	PUNCT
ajis02-3199	350	8	exploring	explore	VERB
ajis02-3199	350	9	the	the	DET
ajis02-3199	350	10	consequences	consequence	NOUN
ajis02-3199	350	11	of	of	ADP
ajis02-3199	350	12	failed	fail	VERB
ajis02-3199	350	13	co	co	ADJ
ajis02-3199	350	14	-	-	ADJ
ajis02-3199	350	15	created	create	VERB
ajis02-3199	350	16	services	service	NOUN
ajis02-3199	350	17	.	.	PUNCT
ajis02-3199	351	1	journal	journal	NOUN
ajis02-3199	351	2	of	of	ADP
ajis02-3199	351	3	the	the	DET
ajis02-3199	351	4	academy	academy	NOUN
ajis02-3199	351	5	of	of	ADP
ajis02-3199	351	6	marketing	marketing	NOUN
ajis02-3199	351	7	science	science	NOUN
ajis02-3199	351	8	,	,	PUNCT
ajis02-3199	351	9	43(3	43(3	NUM
ajis02-3199	351	10	)	)	PUNCT
ajis02-3199	351	11	,	,	PUNCT
ajis02-3199	351	12	279	279	NUM
ajis02-3199	351	13	-	-	SYM
ajis02-3199	351	14	296	296	NUM
ajis02-3199	351	15	.	.	PUNCT
ajis02-3199	352	1	hollebeek	hollebeek	NOUN
ajis02-3199	352	2	,	,	PUNCT
ajis02-3199	352	3	l.	l.	PROPN
ajis02-3199	352	4	(	(	PUNCT
ajis02-3199	352	5	2011	2011	NUM
ajis02-3199	352	6	)	)	PUNCT
ajis02-3199	352	7	.	.	PUNCT
ajis02-3199	353	1	demystifying	demystify	VERB
ajis02-3199	353	2	customer	customer	NOUN
ajis02-3199	353	3	brand	brand	NOUN
ajis02-3199	353	4	engagement	engagement	NOUN
ajis02-3199	353	5	:	:	PUNCT
ajis02-3199	353	6	exploring	explore	VERB
ajis02-3199	353	7	the	the	DET
ajis02-3199	353	8	loyalty	loyalty	NOUN
ajis02-3199	353	9	nexus	nexus	NOUN
ajis02-3199	353	10	.	.	PUNCT
ajis02-3199	354	1	journal	journal	NOUN
ajis02-3199	354	2	of	of	ADP
ajis02-3199	354	3	marketing	marketing	NOUN
ajis02-3199	354	4	management	management	NOUN
ajis02-3199	354	5	,	,	PUNCT
ajis02-3199	354	6	27(7	27(7	PROPN
ajis02-3199	354	7	-	-	PUNCT
ajis02-3199	354	8	8)	8)	NUM
ajis02-3199	354	9	,	,	PUNCT
ajis02-3199	354	10	785	785	NUM
ajis02-3199	354	11	-	-	SYM
ajis02-3199	354	12	807	807	NUM
ajis02-3199	354	13	.	.	PUNCT
ajis02-3199	355	1	hollebeek	hollebeek	NOUN
ajis02-3199	355	2	,	,	PUNCT
ajis02-3199	355	3	l.	l.	PROPN
ajis02-3199	355	4	(	(	PUNCT
ajis02-3199	355	5	2018	2018	NUM
ajis02-3199	355	6	)	)	PUNCT
ajis02-3199	355	7	.	.	PUNCT
ajis02-3199	356	1	individual	individual	ADJ
ajis02-3199	356	2	-	-	PUNCT
ajis02-3199	356	3	level	level	NOUN
ajis02-3199	356	4	cultural	cultural	ADJ
ajis02-3199	356	5	consumer	consumer	NOUN
ajis02-3199	356	6	engagement	engagement	NOUN
ajis02-3199	356	7	styles	style	NOUN
ajis02-3199	356	8	:	:	PUNCT
ajis02-3199	356	9	conceptualization	conceptualization	NOUN
ajis02-3199	356	10	,	,	PUNCT
ajis02-3199	356	11	propositions	proposition	NOUN
ajis02-3199	356	12	and	and	CCONJ
ajis02-3199	356	13	implications	implication	NOUN
ajis02-3199	356	14	.	.	PUNCT
ajis02-3199	357	1	international	international	ADJ
ajis02-3199	357	2	marketing	marketing	NOUN
ajis02-3199	357	3	review	review	NOUN
ajis02-3199	357	4	,	,	PUNCT
ajis02-3199	357	5	35(1	35(1	NUM
ajis02-3199	357	6	)	)	PUNCT
ajis02-3199	357	7	,	,	PUNCT
ajis02-3199	357	8	42	42	NUM
ajis02-3199	357	9	-	-	SYM
ajis02-3199	357	10	71	71	NUM
ajis02-3199	357	11	.	.	PUNCT
ajis02-3199	357	12	hollebeek	hollebeek	NOUN
ajis02-3199	357	13	,	,	PUNCT
ajis02-3199	357	14	l.	l.	PROPN
ajis02-3199	357	15	,	,	PUNCT
ajis02-3199	357	16	glynn	glynn	PROPN
ajis02-3199	357	17	,	,	PUNCT
ajis02-3199	357	18	m.	m.	NOUN
ajis02-3199	357	19	,	,	PUNCT
ajis02-3199	357	20	&	&	CCONJ
ajis02-3199	357	21	brodie	brodie	PROPN
ajis02-3199	357	22	,	,	PUNCT
ajis02-3199	357	23	r.	r.	PROPN
ajis02-3199	357	24	(	(	PUNCT
ajis02-3199	357	25	2014	2014	NUM
ajis02-3199	357	26	)	)	PUNCT
ajis02-3199	357	27	.	.	PUNCT
ajis02-3199	358	1	consumer	consumer	NOUN
ajis02-3199	358	2	brand	brand	NOUN
ajis02-3199	358	3	engagement	engagement	NOUN
ajis02-3199	358	4	in	in	ADP
ajis02-3199	358	5	social	social	ADJ
ajis02-3199	358	6	media	medium	NOUN
ajis02-3199	358	7	:	:	PUNCT
ajis02-3199	358	8	conceptualization	conceptualization	NOUN
ajis02-3199	358	9	,	,	PUNCT
ajis02-3199	358	10	scale	scale	NOUN
ajis02-3199	358	11	development	development	NOUN
ajis02-3199	358	12	and	and	CCONJ
ajis02-3199	358	13	validation	validation	NOUN
ajis02-3199	358	14	.	.	PUNCT
ajis02-3199	359	1	journal	journal	NOUN
ajis02-3199	359	2	of	of	ADP
ajis02-3199	359	3	interactive	interactive	ADJ
ajis02-3199	359	4	marketing	marketing	NOUN
ajis02-3199	359	5	,	,	PUNCT
ajis02-3199	359	6	28(2	28(2	NUM
ajis02-3199	359	7	)	)	PUNCT
ajis02-3199	359	8	,	,	PUNCT
ajis02-3199	359	9	149	149	NUM
ajis02-3199	359	10	-	-	SYM
ajis02-3199	359	11	165	165	NUM
ajis02-3199	359	12	.	.	PUNCT
ajis02-3199	360	1	australasian	australasian	ADJ
ajis02-3199	360	2	journal	journal	NOUN
ajis02-3199	360	3	of	of	ADP
ajis02-3199	360	4	information	information	NOUN
ajis02-3199	360	5	systems	system	NOUN
ajis02-3199	360	6	bhimavarapu	bhimavarapu	VERB
ajis02-3199	360	7	et	et	PROPN
ajis02-3199	360	8	al	al	PROPN
ajis02-3199	360	9	.	.	PROPN
ajis02-3199	360	10	2021	2021	NUM
ajis02-3199	360	11	,	,	PUNCT
ajis02-3199	360	12	vol	vol	NOUN
ajis02-3199	360	13	25	25	NUM
ajis02-3199	360	14	,	,	PUNCT
ajis02-3199	360	15	research	research	NOUN
ajis02-3199	360	16	on	on	ADP
ajis02-3199	360	17	consumer	consumer	NOUN
ajis02-3199	360	18	evaluation	evaluation	NOUN
ajis02-3199	360	19	interactive	interactive	ADJ
ajis02-3199	360	20	app	app	NOUN
ajis02-3199	360	21	-	-	PUNCT
ajis02-3199	360	22	based	base	VERB
ajis02-3199	360	23	services	service	NOUN
ajis02-3199	360	24	:	:	PUNCT
ajis02-3199	360	25	recovery	recovery	NOUN
ajis02-3199	360	26	evaluations	evaluation	NOUN
ajis02-3199	360	27	of	of	ADP
ajis02-3199	360	28	mobile	mobile	ADJ
ajis02-3199	360	29	applications	application	NOUN
ajis02-3199	360	30	16	16	NUM
ajis02-3199	360	31	hsu	hsu	PROPN
ajis02-3199	360	32	,	,	PUNCT
ajis02-3199	360	33	l.	l.	PROPN
ajis02-3199	360	34	,	,	PUNCT
ajis02-3199	360	35	wang	wang	PROPN
ajis02-3199	360	36	,	,	PUNCT
ajis02-3199	360	37	k.	k.	PROPN
ajis02-3199	360	38	,	,	PUNCT
ajis02-3199	360	39	chih	chih	PROPN
ajis02-3199	360	40	,	,	PUNCT
ajis02-3199	360	41	w.	w.	PROPN
ajis02-3199	360	42	,	,	PUNCT
ajis02-3199	360	43	&	&	CCONJ
ajis02-3199	360	44	lin	lin	PROPN
ajis02-3199	360	45	,	,	PUNCT
ajis02-3199	360	46	w.	w.	PROPN
ajis02-3199	360	47	(	(	PUNCT
ajis02-3199	360	48	2019	2019	NUM
ajis02-3199	360	49	)	)	PUNCT
ajis02-3199	360	50	.	.	PUNCT
ajis02-3199	361	1	modeling	model	VERB
ajis02-3199	361	2	revenge	revenge	NOUN
ajis02-3199	361	3	and	and	CCONJ
ajis02-3199	361	4	avoidance	avoidance	NOUN
ajis02-3199	361	5	in	in	ADP
ajis02-3199	361	6	the	the	DET
ajis02-3199	361	7	mobile	mobile	ADJ
ajis02-3199	361	8	service	service	NOUN
ajis02-3199	361	9	industry	industry	NOUN
ajis02-3199	361	10	:	:	PUNCT
ajis02-3199	361	11	moderation	moderation	NOUN
ajis02-3199	361	12	role	role	NOUN
ajis02-3199	361	13	of	of	ADP
ajis02-3199	361	14	technology	technology	NOUN
ajis02-3199	361	15	anxiety	anxiety	NOUN
ajis02-3199	361	16	.	.	PUNCT
ajis02-3199	362	1	the	the	DET
ajis02-3199	362	2	service	service	NOUN
ajis02-3199	362	3	industries	industry	NOUN
ajis02-3199	362	4	journal	journal	NOUN
ajis02-3199	362	5	,	,	PUNCT
ajis02-3199	362	6	124	124	NUM
ajis02-3199	362	7	.	.	PUNCT
ajis02-3199	363	1	hudson	hudson	PROPN
ajis02-3199	363	2	,	,	PUNCT
ajis02-3199	363	3	s.	s.	PROPN
ajis02-3199	363	4	,	,	PUNCT
ajis02-3199	363	5	roth	roth	PROPN
ajis02-3199	363	6	,	,	PUNCT
ajis02-3199	363	7	m.	m.	NOUN
ajis02-3199	363	8	,	,	PUNCT
ajis02-3199	363	9	madden	madden	PROPN
ajis02-3199	363	10	,	,	PUNCT
ajis02-3199	363	11	t.	t.	PROPN
ajis02-3199	363	12	,	,	PUNCT
ajis02-3199	363	13	&	&	CCONJ
ajis02-3199	363	14	hudson	hudson	PROPN
ajis02-3199	363	15	,	,	PUNCT
ajis02-3199	363	16	r.	r.	PROPN
ajis02-3199	363	17	(	(	PUNCT
ajis02-3199	363	18	2015	2015	NUM
ajis02-3199	363	19	)	)	PUNCT
ajis02-3199	363	20	.	.	PUNCT
ajis02-3199	364	1	the	the	DET
ajis02-3199	364	2	effects	effect	NOUN
ajis02-3199	364	3	of	of	ADP
ajis02-3199	364	4	social	social	ADJ
ajis02-3199	364	5	media	medium	NOUN
ajis02-3199	364	6	on	on	ADP
ajis02-3199	364	7	emotions	emotion	NOUN
ajis02-3199	364	8	,	,	PUNCT
ajis02-3199	364	9	brand	brand	NOUN
ajis02-3199	364	10	relationship	relationship	NOUN
ajis02-3199	364	11	quality	quality	NOUN
ajis02-3199	364	12	,	,	PUNCT
ajis02-3199	364	13	and	and	CCONJ
ajis02-3199	364	14	word	word	NOUN
ajis02-3199	364	15	of	of	ADP
ajis02-3199	364	16	mouth	mouth	NOUN
ajis02-3199	364	17	:	:	PUNCT
ajis02-3199	364	18	an	an	DET
ajis02-3199	364	19	empirical	empirical	ADJ
ajis02-3199	364	20	study	study	NOUN
ajis02-3199	364	21	of	of	ADP
ajis02-3199	364	22	music	music	NOUN
ajis02-3199	364	23	festival	festival	NOUN
ajis02-3199	364	24	attendees	attendee	NOUN
ajis02-3199	364	25	.	.	PUNCT
ajis02-3199	365	1	tourism	tourism	NOUN
ajis02-3199	365	2	management	management	NOUN
ajis02-3199	365	3	,	,	PUNCT
ajis02-3199	365	4	47	47	NUM
ajis02-3199	365	5	,	,	PUNCT
ajis02-3199	365	6	68	68	NUM
ajis02-3199	365	7	-	-	SYM
ajis02-3199	365	8	76	76	NUM
ajis02-3199	365	9	.	.	PUNCT
ajis02-3199	366	1	hwang	hwang	PROPN
ajis02-3199	366	2	,	,	PUNCT
ajis02-3199	366	3	y.	y.	PROPN
ajis02-3199	366	4	,	,	PUNCT
ajis02-3199	366	5	gao	gao	PROPN
ajis02-3199	366	6	,	,	PUNCT
ajis02-3199	366	7	l.	l.	PROPN
ajis02-3199	366	8	,	,	PUNCT
ajis02-3199	366	9	&	&	CCONJ
ajis02-3199	366	10	mattila	mattila	PROPN
ajis02-3199	366	11	,	,	PUNCT
ajis02-3199	366	12	a.	a.	PROPN
ajis02-3199	366	13	s.	s.	PROPN
ajis02-3199	366	14	(	(	PUNCT
ajis02-3199	366	15	2020	2020	NUM
ajis02-3199	366	16	)	)	PUNCT
ajis02-3199	366	17	.	.	PUNCT
ajis02-3199	367	1	what	what	PRON
ajis02-3199	367	2	recovery	recovery	NOUN
ajis02-3199	367	3	options	option	NOUN
ajis02-3199	367	4	to	to	PART
ajis02-3199	367	5	offer	offer	VERB
ajis02-3199	367	6	for	for	ADP
ajis02-3199	367	7	loyalty	loyalty	NOUN
ajis02-3199	367	8	reward	reward	NOUN
ajis02-3199	367	9	program	program	NOUN
ajis02-3199	367	10	members	member	NOUN
ajis02-3199	367	11	:	:	PUNCT
ajis02-3199	367	12	dollars	dollar	NOUN
ajis02-3199	367	13	vs.	vs.	ADP
ajis02-3199	367	14	miles	mile	NOUN
ajis02-3199	367	15	?	?	PUNCT
ajis02-3199	367	16	.	.	PUNCT
ajis02-3199	368	1	international	international	ADJ
ajis02-3199	368	2	journal	journal	PROPN
ajis02-3199	368	3	of	of	ADP
ajis02-3199	368	4	hospitality	hospitality	PROPN
ajis02-3199	368	5	management	management	NOUN
ajis02-3199	368	6	,	,	PUNCT
ajis02-3199	368	7	87	87	NUM
ajis02-3199	368	8	,	,	PUNCT
ajis02-3199	368	9	102496	102496	NUM
ajis02-3199	368	10	.	.	PUNCT
ajis02-3199	369	1	islam	islam	PROPN
ajis02-3199	369	2	,	,	PUNCT
ajis02-3199	369	3	j.	j.	PROPN
ajis02-3199	369	4	u.	u.	PROPN
ajis02-3199	369	5	,	,	PUNCT
ajis02-3199	369	6	rahman	rahman	PROPN
ajis02-3199	369	7	,	,	PUNCT
ajis02-3199	369	8	z.	z.	PROPN
ajis02-3199	369	9	,	,	PUNCT
ajis02-3199	369	10	&	&	CCONJ
ajis02-3199	369	11	hollebeek	hollebeek	PROPN
ajis02-3199	369	12	,	,	PUNCT
ajis02-3199	369	13	l.	l.	PROPN
ajis02-3199	369	14	d.	d.	PROPN
ajis02-3199	369	15	(	(	PUNCT
ajis02-3199	369	16	2019	2019	NUM
ajis02-3199	369	17	)	)	PUNCT
ajis02-3199	369	18	.	.	PUNCT
ajis02-3199	370	1	the	the	DET
ajis02-3199	370	2	role	role	NOUN
ajis02-3199	370	3	of	of	ADP
ajis02-3199	370	4	consumer	consumer	NOUN
ajis02-3199	370	5	engagement	engagement	NOUN
ajis02-3199	370	6	in	in	ADP
ajis02-3199	370	7	recovering	recover	VERB
ajis02-3199	370	8	online	online	ADJ
ajis02-3199	370	9	service	service	NOUN
ajis02-3199	370	10	failures	failure	NOUN
ajis02-3199	370	11	:	:	PUNCT
ajis02-3199	370	12	an	an	DET
ajis02-3199	370	13	application	application	NOUN
ajis02-3199	370	14	of	of	ADP
ajis02-3199	370	15	service	service	NOUN
ajis02-3199	370	16	-	-	PUNCT
ajis02-3199	370	17	dominant	dominant	NOUN
ajis02-3199	370	18	logic	logic	NOUN
ajis02-3199	370	19	.	.	PUNCT
ajis02-3199	371	1	in	in	ADP
ajis02-3199	371	2	handbook	handbook	NOUN
ajis02-3199	371	3	of	of	ADP
ajis02-3199	371	4	research	research	NOUN
ajis02-3199	371	5	on	on	ADP
ajis02-3199	371	6	customer	customer	NOUN
ajis02-3199	371	7	engagement	engagement	NOUN
ajis02-3199	371	8	.	.	PUNCT
ajis02-3199	372	1	edward	edward	PROPN
ajis02-3199	372	2	elgar	elgar	PROPN
ajis02-3199	372	3	publishing	publishing	PROPN
ajis02-3199	372	4	.	.	PUNCT
ajis02-3199	373	1	jung	jung	PROPN
ajis02-3199	373	2	,	,	PUNCT
ajis02-3199	373	3	n.	n.	NOUN
ajis02-3199	373	4	,	,	PUNCT
ajis02-3199	373	5	&	&	CCONJ
ajis02-3199	373	6	seock	seock	PROPN
ajis02-3199	373	7	,	,	PUNCT
ajis02-3199	373	8	y.	y.	PROPN
ajis02-3199	373	9	(	(	PUNCT
ajis02-3199	373	10	2017	2017	NUM
ajis02-3199	373	11	)	)	PUNCT
ajis02-3199	373	12	.	.	PUNCT
ajis02-3199	374	1	effect	effect	NOUN
ajis02-3199	374	2	of	of	ADP
ajis02-3199	374	3	service	service	NOUN
ajis02-3199	374	4	recovery	recovery	NOUN
ajis02-3199	374	5	on	on	ADP
ajis02-3199	374	6	customers	customer	NOUN
ajis02-3199	374	7	’	'	PUNCT
ajis02-3199	374	8	perceived	perceive	VERB
ajis02-3199	374	9	justice	justice	NOUN
ajis02-3199	374	10	,	,	PUNCT
ajis02-3199	374	11	satisfaction	satisfaction	NOUN
ajis02-3199	374	12	,	,	PUNCT
ajis02-3199	374	13	and	and	CCONJ
ajis02-3199	374	14	word	word	NOUN
ajis02-3199	374	15	-	-	PUNCT
ajis02-3199	374	16	of	of	ADP
ajis02-3199	374	17	-	-	PUNCT
ajis02-3199	374	18	mouth	mouth	NOUN
ajis02-3199	374	19	intentions	intention	NOUN
ajis02-3199	374	20	on	on	ADP
ajis02-3199	374	21	online	online	ADJ
ajis02-3199	374	22	shopping	shopping	NOUN
ajis02-3199	374	23	websites	website	NOUN
ajis02-3199	374	24	.	.	PUNCT
ajis02-3199	375	1	journal	journal	NOUN
ajis02-3199	375	2	of	of	ADP
ajis02-3199	375	3	retailing	retailing	NOUN
ajis02-3199	375	4	and	and	CCONJ
ajis02-3199	375	5	consumer	consumer	NOUN
ajis02-3199	375	6	services	service	NOUN
ajis02-3199	375	7	,	,	PUNCT
ajis02-3199	375	8	37	37	NUM
ajis02-3199	375	9	,	,	PUNCT
ajis02-3199	375	10	23	23	NUM
ajis02-3199	375	11	-	-	SYM
ajis02-3199	375	12	30	30	NUM
ajis02-3199	375	13	.	.	PUNCT
ajis02-3199	376	1	kim	kim	PROPN
ajis02-3199	376	2	,	,	PUNCT
ajis02-3199	376	3	w.	w.	PROPN
ajis02-3199	376	4	,	,	PUNCT
ajis02-3199	376	5	ng	ng	PROPN
ajis02-3199	376	6	,	,	PUNCT
ajis02-3199	376	7	c.	c.	PROPN
ajis02-3199	376	8	,	,	PUNCT
ajis02-3199	376	9	&	&	CCONJ
ajis02-3199	376	10	kim	kim	PROPN
ajis02-3199	376	11	,	,	PUNCT
ajis02-3199	376	12	y.	y.	PROPN
ajis02-3199	376	13	(	(	PUNCT
ajis02-3199	376	14	2009	2009	NUM
ajis02-3199	376	15	)	)	PUNCT
ajis02-3199	376	16	.	.	PUNCT
ajis02-3199	377	1	influence	influence	NOUN
ajis02-3199	377	2	of	of	ADP
ajis02-3199	377	3	institutional	institutional	ADJ
ajis02-3199	377	4	dineserv	dineserv	NOUN
ajis02-3199	377	5	on	on	ADP
ajis02-3199	377	6	customer	customer	NOUN
ajis02-3199	377	7	satisfaction	satisfaction	NOUN
ajis02-3199	377	8	,	,	PUNCT
ajis02-3199	377	9	return	return	VERB
ajis02-3199	377	10	intention	intention	NOUN
ajis02-3199	377	11	,	,	PUNCT
ajis02-3199	377	12	and	and	CCONJ
ajis02-3199	377	13	word	word	NOUN
ajis02-3199	377	14	-	-	PUNCT
ajis02-3199	377	15	of	of	ADP
ajis02-3199	377	16	-	-	PUNCT
ajis02-3199	377	17	mouth	mouth	NOUN
ajis02-3199	377	18	.	.	PUNCT
ajis02-3199	378	1	international	international	ADJ
ajis02-3199	378	2	journal	journal	PROPN
ajis02-3199	378	3	of	of	ADP
ajis02-3199	378	4	hospitality	hospitality	PROPN
ajis02-3199	378	5	management	management	NOUN
ajis02-3199	378	6	,	,	PUNCT
ajis02-3199	378	7	28(1	28(1	NOUN
ajis02-3199	378	8	)	)	PUNCT
ajis02-3199	378	9	,	,	PUNCT
ajis02-3199	378	10	10	10	NUM
ajis02-3199	378	11	-	-	SYM
ajis02-3199	378	12	17	17	NUM
ajis02-3199	378	13	.	.	PUNCT
ajis02-3199	379	1	kock	kock	PROPN
ajis02-3199	379	2	,	,	PUNCT
ajis02-3199	379	3	n.	n.	PROPN
ajis02-3199	379	4	(	(	PUNCT
ajis02-3199	379	5	2015	2015	NUM
ajis02-3199	379	6	)	)	PUNCT
ajis02-3199	379	7	.	.	PUNCT
ajis02-3199	380	1	common	common	ADJ
ajis02-3199	380	2	method	method	NOUN
ajis02-3199	380	3	bias	bias	NOUN
ajis02-3199	380	4	in	in	ADP
ajis02-3199	380	5	pls	pls	NOUN
ajis02-3199	380	6	-	-	PUNCT
ajis02-3199	380	7	sem	sem	NOUN
ajis02-3199	380	8	:	:	PUNCT
ajis02-3199	380	9	a	a	DET
ajis02-3199	380	10	full	full	ADJ
ajis02-3199	380	11	collinearity	collinearity	NOUN
ajis02-3199	380	12	assessment	assessment	NOUN
ajis02-3199	380	13	approach	approach	NOUN
ajis02-3199	380	14	.	.	PUNCT
ajis02-3199	381	1	international	international	ADJ
ajis02-3199	381	2	journal	journal	NOUN
ajis02-3199	381	3	of	of	ADP
ajis02-3199	381	4	e	e	NOUN
ajis02-3199	381	5	-	-	NOUN
ajis02-3199	381	6	collaboration	collaboration	ADJ
ajis02-3199	381	7	(	(	PUNCT
ajis02-3199	381	8	ijec	ijec	NOUN
ajis02-3199	381	9	)	)	PUNCT
ajis02-3199	381	10	,	,	PUNCT
ajis02-3199	381	11	11(4	11(4	NUM
ajis02-3199	381	12	)	)	PUNCT
ajis02-3199	381	13	,	,	PUNCT
ajis02-3199	381	14	1	1	NUM
ajis02-3199	381	15	-	-	SYM
ajis02-3199	381	16	10	10	NUM
ajis02-3199	381	17	.	.	PUNCT
ajis02-3199	382	1	kock	kock	PROPN
ajis02-3199	382	2	,	,	PUNCT
ajis02-3199	382	3	n.	n.	PROPN
ajis02-3199	382	4	,	,	PUNCT
ajis02-3199	382	5	&	&	CCONJ
ajis02-3199	382	6	lynn	lynn	PROPN
ajis02-3199	382	7	,	,	PUNCT
ajis02-3199	382	8	g.	g.	PROPN
ajis02-3199	382	9	(	(	PUNCT
ajis02-3199	382	10	2012	2012	NUM
ajis02-3199	382	11	)	)	PUNCT
ajis02-3199	382	12	.	.	PUNCT
ajis02-3199	383	1	lateral	lateral	ADJ
ajis02-3199	383	2	collinearity	collinearity	NOUN
ajis02-3199	383	3	and	and	CCONJ
ajis02-3199	383	4	misleading	mislead	VERB
ajis02-3199	383	5	results	result	NOUN
ajis02-3199	383	6	in	in	ADP
ajis02-3199	383	7	variance	variance	NOUN
ajis02-3199	383	8	-	-	PUNCT
ajis02-3199	383	9	based	base	VERB
ajis02-3199	383	10	sem	sem	NOUN
ajis02-3199	383	11	:	:	PUNCT
ajis02-3199	383	12	an	an	DET
ajis02-3199	383	13	illustration	illustration	NOUN
ajis02-3199	383	14	and	and	CCONJ
ajis02-3199	383	15	recommendations	recommendation	NOUN
ajis02-3199	383	16	.	.	PUNCT
ajis02-3199	384	1	journal	journal	NOUN
ajis02-3199	384	2	of	of	ADP
ajis02-3199	384	3	the	the	DET
ajis02-3199	384	4	association	association	NOUN
ajis02-3199	384	5	for	for	ADP
ajis02-3199	384	6	information	information	NOUN
ajis02-3199	384	7	systems	system	NOUN
ajis02-3199	384	8	,	,	PUNCT
ajis02-3199	384	9	13(7	13(7	NUM
ajis02-3199	384	10	)	)	PUNCT
ajis02-3199	384	11	.	.	PUNCT
ajis02-3199	385	1	koenker	koenker	PROPN
ajis02-3199	385	2	,	,	PUNCT
ajis02-3199	385	3	r.	r.	PROPN
ajis02-3199	385	4	,	,	PUNCT
ajis02-3199	385	5	&	&	CCONJ
ajis02-3199	385	6	bassett	bassett	PROPN
ajis02-3199	385	7	,	,	PUNCT
ajis02-3199	385	8	g.	g.	PROPN
ajis02-3199	385	9	(	(	PUNCT
ajis02-3199	385	10	1978	1978	NUM
ajis02-3199	385	11	)	)	PUNCT
ajis02-3199	385	12	.	.	PUNCT
ajis02-3199	386	1	regression	regression	NOUN
ajis02-3199	386	2	quantiles	quantile	NOUN
ajis02-3199	386	3	.	.	PUNCT
ajis02-3199	387	1	econometrica	econometrica	PROPN
ajis02-3199	387	2	,	,	PUNCT
ajis02-3199	387	3	46(1	46(1	PROPN
ajis02-3199	387	4	)	)	PUNCT
ajis02-3199	387	5	,	,	PUNCT
ajis02-3199	387	6	33	33	NUM
ajis02-3199	387	7	-	-	SYM
ajis02-3199	387	8	50	50	NUM
ajis02-3199	387	9	.	.	PUNCT
ajis02-3199	388	1	doi	doi	NOUN
ajis02-3199	388	2	:	:	PUNCT
ajis02-3199	388	3	10.2307/1913643	10.2307/1913643	NUM
ajis02-3199	388	4	kozinets	kozinet	NOUN
ajis02-3199	388	5	,	,	PUNCT
ajis02-3199	388	6	r.	r.	PROPN
ajis02-3199	388	7	,	,	PUNCT
ajis02-3199	388	8	de	de	X
ajis02-3199	388	9	valck	valck	NOUN
ajis02-3199	388	10	,	,	PUNCT
ajis02-3199	388	11	k.	k.	PROPN
ajis02-3199	388	12	,	,	PUNCT
ajis02-3199	388	13	wojnicki	wojnicki	PROPN
ajis02-3199	388	14	,	,	PUNCT
ajis02-3199	388	15	a.	a.	PROPN
ajis02-3199	388	16	,	,	PUNCT
ajis02-3199	388	17	&	&	CCONJ
ajis02-3199	388	18	wilner	wilner	PROPN
ajis02-3199	388	19	,	,	PUNCT
ajis02-3199	388	20	s.	s.	PROPN
ajis02-3199	388	21	(	(	PUNCT
ajis02-3199	388	22	2010	2010	NUM
ajis02-3199	388	23	)	)	PUNCT
ajis02-3199	388	24	.	.	PUNCT
ajis02-3199	389	1	networked	networked	ADJ
ajis02-3199	389	2	narratives	narrative	NOUN
ajis02-3199	389	3	:	:	PUNCT
ajis02-3199	389	4	understanding	understand	VERB
ajis02-3199	389	5	word	word	NOUN
ajis02-3199	389	6	-	-	PUNCT
ajis02-3199	389	7	of	of	ADP
ajis02-3199	389	8	-	-	PUNCT
ajis02-3199	389	9	mouth	mouth	NOUN
ajis02-3199	389	10	marketing	marketing	NOUN
ajis02-3199	389	11	in	in	ADP
ajis02-3199	389	12	online	online	ADJ
ajis02-3199	389	13	communities	community	NOUN
ajis02-3199	389	14	.	.	PUNCT
ajis02-3199	390	1	journal	journal	PROPN
ajis02-3199	390	2	of	of	ADP
ajis02-3199	390	3	marketing	marketing	NOUN
ajis02-3199	390	4	,	,	PUNCT
ajis02-3199	390	5	74(2	74(2	NUM
ajis02-3199	390	6	)	)	PUNCT
ajis02-3199	390	7	,	,	PUNCT
ajis02-3199	390	8	71	71	NUM
ajis02-3199	390	9	-	-	SYM
ajis02-3199	390	10	89	89	NUM
ajis02-3199	390	11	.	.	PUNCT
ajis02-3199	391	1	lim	lim	PROPN
ajis02-3199	391	2	,	,	PUNCT
ajis02-3199	391	3	s.	s.	PROPN
ajis02-3199	391	4	,	,	PUNCT
ajis02-3199	391	5	bentley	bentley	PROPN
ajis02-3199	391	6	,	,	PUNCT
ajis02-3199	391	7	p.	p.	PROPN
ajis02-3199	391	8	,	,	PUNCT
ajis02-3199	391	9	kanakam	kanakam	PROPN
ajis02-3199	391	10	,	,	PUNCT
ajis02-3199	391	11	n.	n.	PROPN
ajis02-3199	391	12	,	,	PUNCT
ajis02-3199	391	13	ishikawa	ishikawa	PROPN
ajis02-3199	391	14	,	,	PUNCT
ajis02-3199	391	15	f.	f.	PROPN
ajis02-3199	391	16	,	,	PUNCT
ajis02-3199	391	17	&	&	CCONJ
ajis02-3199	391	18	honiden	honiden	PROPN
ajis02-3199	391	19	,	,	PUNCT
ajis02-3199	391	20	s.	s.	PROPN
ajis02-3199	391	21	(	(	PUNCT
ajis02-3199	391	22	2015	2015	NUM
ajis02-3199	391	23	)	)	PUNCT
ajis02-3199	391	24	.	.	PUNCT
ajis02-3199	392	1	investigating	investigate	VERB
ajis02-3199	392	2	country	country	NOUN
ajis02-3199	392	3	differences	difference	NOUN
ajis02-3199	392	4	in	in	ADP
ajis02-3199	392	5	mobile	mobile	ADJ
ajis02-3199	392	6	app	app	PROPN
ajis02-3199	392	7	user	user	NOUN
ajis02-3199	392	8	behavior	behavior	NOUN
ajis02-3199	392	9	and	and	CCONJ
ajis02-3199	392	10	challenges	challenge	NOUN
ajis02-3199	392	11	for	for	ADP
ajis02-3199	392	12	software	software	NOUN
ajis02-3199	392	13	engineering	engineering	NOUN
ajis02-3199	392	14	.	.	PUNCT
ajis02-3199	393	1	ieee	ieee	NOUN
ajis02-3199	393	2	transactions	transaction	NOUN
ajis02-3199	393	3	on	on	ADP
ajis02-3199	393	4	software	software	NOUN
ajis02-3199	393	5	engineering	engineering	NOUN
ajis02-3199	393	6	,	,	PUNCT
ajis02-3199	393	7	41(1	41(1	NUM
ajis02-3199	393	8	)	)	PUNCT
ajis02-3199	393	9	,	,	PUNCT
ajis02-3199	393	10	40	40	NUM
ajis02-3199	393	11	-	-	SYM
ajis02-3199	393	12	64	64	NUM
ajis02-3199	393	13	.	.	PUNCT
ajis02-3199	394	1	liu	liu	PROPN
ajis02-3199	394	2	,	,	PUNCT
ajis02-3199	394	3	x.	x.	PROPN
ajis02-3199	394	4	,	,	PUNCT
ajis02-3199	394	5	shin	shin	PROPN
ajis02-3199	394	6	,	,	PUNCT
ajis02-3199	394	7	h.	h.	PROPN
ajis02-3199	394	8	,	,	PUNCT
ajis02-3199	394	9	&	&	CCONJ
ajis02-3199	394	10	burns	burn	NOUN
ajis02-3199	394	11	,	,	PUNCT
ajis02-3199	394	12	a.	a.	NOUN
ajis02-3199	394	13	(	(	PUNCT
ajis02-3199	394	14	2021	2021	NUM
ajis02-3199	394	15	)	)	PUNCT
ajis02-3199	394	16	.	.	PUNCT
ajis02-3199	395	1	examining	examine	VERB
ajis02-3199	395	2	the	the	DET
ajis02-3199	395	3	impact	impact	NOUN
ajis02-3199	395	4	of	of	ADP
ajis02-3199	395	5	luxury	luxury	NOUN
ajis02-3199	395	6	brand	brand	NOUN
ajis02-3199	395	7	's	's	PART
ajis02-3199	395	8	social	social	ADJ
ajis02-3199	395	9	media	medium	NOUN
ajis02-3199	395	10	marketing	marketing	NOUN
ajis02-3199	395	11	on	on	ADP
ajis02-3199	395	12	customer	customer	NOUN
ajis02-3199	395	13	engagement	engagement	NOUN
ajis02-3199	395	14	:	:	PUNCT
ajis02-3199	395	15	using	use	VERB
ajis02-3199	395	16	big	big	ADJ
ajis02-3199	395	17	data	datum	NOUN
ajis02-3199	395	18	analytics	analytic	NOUN
ajis02-3199	395	19	and	and	CCONJ
ajis02-3199	395	20	natural	natural	ADJ
ajis02-3199	395	21	language	language	NOUN
ajis02-3199	395	22	processing	processing	NOUN
ajis02-3199	395	23	.	.	PUNCT
ajis02-3199	396	1	journal	journal	PROPN
ajis02-3199	396	2	of	of	ADP
ajis02-3199	396	3	business	business	NOUN
ajis02-3199	396	4	research	research	NOUN
ajis02-3199	396	5	,	,	PUNCT
ajis02-3199	396	6	125	125	NUM
ajis02-3199	396	7	,	,	PUNCT
ajis02-3199	396	8	815	815	NUM
ajis02-3199	396	9	-	-	SYM
ajis02-3199	396	10	826	826	NUM
ajis02-3199	396	11	.	.	PUNCT
ajis02-3199	397	1	loureiro	loureiro	PROPN
ajis02-3199	397	2	,	,	PUNCT
ajis02-3199	397	3	s.	s.	PROPN
ajis02-3199	397	4	m.	m.	PROPN
ajis02-3199	397	5	c.	c.	PROPN
ajis02-3199	397	6	,	,	PUNCT
ajis02-3199	397	7	gorgus	gorgus	NOUN
ajis02-3199	397	8	,	,	PUNCT
ajis02-3199	397	9	t.	t.	PROPN
ajis02-3199	397	10	,	,	PUNCT
ajis02-3199	397	11	&	&	CCONJ
ajis02-3199	397	12	kaufmann	kaufmann	PROPN
ajis02-3199	397	13	,	,	PUNCT
ajis02-3199	397	14	h.	h.	PROPN
ajis02-3199	397	15	r.	r.	PROPN
ajis02-3199	397	16	(	(	PUNCT
ajis02-3199	397	17	2017	2017	NUM
ajis02-3199	397	18	)	)	PUNCT
ajis02-3199	397	19	.	.	PUNCT
ajis02-3199	398	1	antecedents	antecedent	NOUN
ajis02-3199	398	2	and	and	CCONJ
ajis02-3199	398	3	outcomes	outcome	NOUN
ajis02-3199	398	4	of	of	ADP
ajis02-3199	398	5	online	online	ADJ
ajis02-3199	398	6	brand	brand	NOUN
ajis02-3199	398	7	engagement	engagement	NOUN
ajis02-3199	398	8	:	:	PUNCT
ajis02-3199	398	9	the	the	DET
ajis02-3199	398	10	role	role	NOUN
ajis02-3199	398	11	of	of	ADP
ajis02-3199	398	12	brand	brand	NOUN
ajis02-3199	398	13	love	love	NOUN
ajis02-3199	398	14	on	on	ADP
ajis02-3199	398	15	enhancing	enhance	VERB
ajis02-3199	398	16	electronic	electronic	ADJ
ajis02-3199	398	17	-	-	PUNCT
ajis02-3199	398	18	word	word	NOUN
ajis02-3199	398	19	-	-	PUNCT
ajis02-3199	398	20	ofmouth	ofmouth	NOUN
ajis02-3199	398	21	.	.	PUNCT
ajis02-3199	399	1	online	online	PROPN
ajis02-3199	399	2	information	information	PROPN
ajis02-3199	399	3	review	review	PROPN
ajis02-3199	399	4	,	,	PUNCT
ajis02-3199	399	5	41(7	41(7	PROPN
ajis02-3199	399	6	)	)	PUNCT
ajis02-3199	399	7	,	,	PUNCT
ajis02-3199	399	8	985	985	NUM
ajis02-3199	399	9	-	-	SYM
ajis02-3199	399	10	1005	1005	NUM
ajis02-3199	399	11	.	.	PUNCT
ajis02-3199	400	1	australasian	australasian	ADJ
ajis02-3199	400	2	journal	journal	NOUN
ajis02-3199	400	3	of	of	ADP
ajis02-3199	400	4	information	information	NOUN
ajis02-3199	400	5	systems	system	NOUN
ajis02-3199	400	6	bhimavarapu	bhimavarapu	VERB
ajis02-3199	400	7	et	et	PROPN
ajis02-3199	400	8	al	al	PROPN
ajis02-3199	400	9	.	.	PROPN
ajis02-3199	400	10	2021	2021	NUM
ajis02-3199	400	11	,	,	PUNCT
ajis02-3199	400	12	vol	vol	NOUN
ajis02-3199	400	13	25	25	NUM
ajis02-3199	400	14	,	,	PUNCT
ajis02-3199	400	15	research	research	NOUN
ajis02-3199	400	16	on	on	ADP
ajis02-3199	400	17	consumer	consumer	NOUN
ajis02-3199	400	18	evaluation	evaluation	NOUN
ajis02-3199	400	19	interactive	interactive	ADJ
ajis02-3199	400	20	app	app	NOUN
ajis02-3199	400	21	-	-	PUNCT
ajis02-3199	400	22	based	base	VERB
ajis02-3199	400	23	services	service	NOUN
ajis02-3199	400	24	:	:	PUNCT
ajis02-3199	400	25	recovery	recovery	NOUN
ajis02-3199	400	26	evaluations	evaluation	NOUN
ajis02-3199	400	27	of	of	ADP
ajis02-3199	400	28	mobile	mobile	ADJ
ajis02-3199	400	29	applications	application	NOUN
ajis02-3199	400	30	17	17	NUM
ajis02-3199	400	31	malhotra	malhotra	PROPN
ajis02-3199	400	32	,	,	PUNCT
ajis02-3199	400	33	n.	n.	PROPN
ajis02-3199	400	34	,	,	PUNCT
ajis02-3199	400	35	kim	kim	PROPN
ajis02-3199	400	36	,	,	PUNCT
ajis02-3199	400	37	s.	s.	PROPN
ajis02-3199	400	38	,	,	PUNCT
ajis02-3199	400	39	&	&	CCONJ
ajis02-3199	400	40	patil	patil	PROPN
ajis02-3199	400	41	,	,	PUNCT
ajis02-3199	400	42	a.	a.	NOUN
ajis02-3199	400	43	(	(	PUNCT
ajis02-3199	400	44	2006	2006	NUM
ajis02-3199	400	45	)	)	PUNCT
ajis02-3199	400	46	.	.	PUNCT
ajis02-3199	401	1	common	common	ADJ
ajis02-3199	401	2	method	method	NOUN
ajis02-3199	401	3	variance	variance	NOUN
ajis02-3199	401	4	in	in	ADP
ajis02-3199	401	5	is	be	AUX
ajis02-3199	401	6	research	research	NOUN
ajis02-3199	401	7	:	:	PUNCT
ajis02-3199	401	8	a	a	DET
ajis02-3199	401	9	comparison	comparison	NOUN
ajis02-3199	401	10	of	of	ADP
ajis02-3199	401	11	alternative	alternative	ADJ
ajis02-3199	401	12	approaches	approach	NOUN
ajis02-3199	401	13	and	and	CCONJ
ajis02-3199	401	14	a	a	DET
ajis02-3199	401	15	reanalysis	reanalysis	NOUN
ajis02-3199	401	16	of	of	ADP
ajis02-3199	401	17	past	past	ADJ
ajis02-3199	401	18	research	research	NOUN
ajis02-3199	401	19	.	.	PUNCT
ajis02-3199	402	1	management	management	NOUN
ajis02-3199	402	2	science	science	NOUN
ajis02-3199	402	3	,	,	PUNCT
ajis02-3199	402	4	52(12	52(12	NUM
ajis02-3199	402	5	)	)	PUNCT
ajis02-3199	402	6	,	,	PUNCT
ajis02-3199	402	7	1865	1865	NUM
ajis02-3199	402	8	-	-	SYM
ajis02-3199	402	9	1883	1883	NUM
ajis02-3199	402	10	.	.	PUNCT
ajis02-3199	403	1	mohanty	mohanty	NOUN
ajis02-3199	403	2	,	,	PUNCT
ajis02-3199	403	3	p.	p.	PROPN
ajis02-3199	403	4	,	,	PUNCT
ajis02-3199	403	5	&	&	CCONJ
ajis02-3199	403	6	dey	dey	PROPN
ajis02-3199	403	7	,	,	PUNCT
ajis02-3199	403	8	d.	d.	PROPN
ajis02-3199	403	9	(	(	PUNCT
ajis02-3199	403	10	2020	2020	NUM
ajis02-3199	403	11	)	)	PUNCT
ajis02-3199	403	12	.	.	PUNCT
ajis02-3199	404	1	consumer	consumer	NOUN
ajis02-3199	404	2	-	-	PUNCT
ajis02-3199	404	3	brand	brand	NOUN
ajis02-3199	404	4	engagement	engagement	NOUN
ajis02-3199	404	5	with	with	ADP
ajis02-3199	404	6	e	e	NOUN
ajis02-3199	404	7	-	-	NOUN
ajis02-3199	404	8	commerce	commerce	NOUN
ajis02-3199	404	9	market	market	NOUN
ajis02-3199	404	10	place	place	NOUN
ajis02-3199	404	11	brands	brand	NOUN
ajis02-3199	404	12	.	.	PUNCT
ajis02-3199	405	1	journal	journal	PROPN
ajis02-3199	405	2	of	of	ADP
ajis02-3199	405	3	electronic	electronic	ADJ
ajis02-3199	405	4	commerce	commerce	NOUN
ajis02-3199	405	5	in	in	ADP
ajis02-3199	405	6	organizations	organization	NOUN
ajis02-3199	405	7	,	,	PUNCT
ajis02-3199	405	8	18(3	18(3	NUM
ajis02-3199	405	9	)	)	PUNCT
ajis02-3199	405	10	,	,	PUNCT
ajis02-3199	405	11	21	21	NUM
ajis02-3199	405	12	-	-	SYM
ajis02-3199	405	13	37	37	NUM
ajis02-3199	405	14	.	.	PUNCT
ajis02-3199	406	1	mollen	mollen	PROPN
ajis02-3199	406	2	,	,	PUNCT
ajis02-3199	406	3	a.	a.	NOUN
ajis02-3199	406	4	,	,	PUNCT
ajis02-3199	406	5	&	&	CCONJ
ajis02-3199	406	6	wilson	wilson	PROPN
ajis02-3199	406	7	,	,	PUNCT
ajis02-3199	406	8	h.	h.	PROPN
ajis02-3199	406	9	(	(	PUNCT
ajis02-3199	406	10	2010	2010	NUM
ajis02-3199	406	11	)	)	PUNCT
ajis02-3199	406	12	.	.	PUNCT
ajis02-3199	407	1	engagement	engagement	NOUN
ajis02-3199	407	2	,	,	PUNCT
ajis02-3199	407	3	telepresence	telepresence	NOUN
ajis02-3199	407	4	and	and	CCONJ
ajis02-3199	407	5	interactivity	interactivity	NOUN
ajis02-3199	407	6	in	in	ADP
ajis02-3199	407	7	online	online	ADJ
ajis02-3199	407	8	consumer	consumer	NOUN
ajis02-3199	407	9	experience	experience	NOUN
ajis02-3199	407	10	:	:	PUNCT
ajis02-3199	407	11	reconciling	reconcile	VERB
ajis02-3199	407	12	scholastic	scholastic	ADJ
ajis02-3199	407	13	and	and	CCONJ
ajis02-3199	407	14	managerial	managerial	ADJ
ajis02-3199	407	15	perspectives	perspective	NOUN
ajis02-3199	407	16	.	.	PUNCT
ajis02-3199	408	1	journal	journal	PROPN
ajis02-3199	408	2	of	of	ADP
ajis02-3199	408	3	business	business	NOUN
ajis02-3199	408	4	research	research	NOUN
ajis02-3199	408	5	,	,	PUNCT
ajis02-3199	408	6	63(9	63(9	NOUN
ajis02-3199	408	7	-	-	SYM
ajis02-3199	408	8	10	10	NUM
ajis02-3199	408	9	)	)	PUNCT
ajis02-3199	408	10	,	,	PUNCT
ajis02-3199	408	11	919	919	NUM
ajis02-3199	408	12	-	-	SYM
ajis02-3199	408	13	925	925	NUM
ajis02-3199	408	14	.	.	PUNCT
ajis02-3199	409	1	nunally	nunally	ADV
ajis02-3199	409	2	,	,	PUNCT
ajis02-3199	409	3	j.	j.	PROPN
ajis02-3199	409	4	c.	c.	PROPN
ajis02-3199	409	5	(	(	PUNCT
ajis02-3199	409	6	1978	1978	NUM
ajis02-3199	409	7	)	)	PUNCT
ajis02-3199	409	8	.	.	PUNCT
ajis02-3199	409	9	psychometric	psychometric	ADJ
ajis02-3199	409	10	theory	theory	NOUN
ajis02-3199	409	11	(	(	PUNCT
ajis02-3199	409	12	2nd	2nd	ADJ
ajis02-3199	409	13	ed	ed	NOUN
ajis02-3199	409	14	.	.	PUNCT
ajis02-3199	409	15	)	)	PUNCT
ajis02-3199	409	16	.	.	PUNCT
ajis02-3199	410	1	new	new	PROPN
ajis02-3199	410	2	york	york	PROPN
ajis02-3199	410	3	:	:	PUNCT
ajis02-3199	410	4	mcgraw	mcgraw	PROPN
ajis02-3199	410	5	-	-	PUNCT
ajis02-3199	410	6	hill	hill	PROPN
ajis02-3199	410	7	.	.	PUNCT
ajis02-3199	411	1	ozkan	ozkan	ADJ
ajis02-3199	411	2	-	-	PUNCT
ajis02-3199	411	3	tektas	tekta	NOUN
ajis02-3199	411	4	,	,	PUNCT
ajis02-3199	411	5	o.	o.	NOUN
ajis02-3199	411	6	,	,	PUNCT
ajis02-3199	411	7	&	&	CCONJ
ajis02-3199	411	8	basgoze	basgoze	PROPN
ajis02-3199	411	9	,	,	PUNCT
ajis02-3199	411	10	p.	p.	NOUN
ajis02-3199	411	11	(	(	PUNCT
ajis02-3199	411	12	2017	2017	NUM
ajis02-3199	411	13	)	)	PUNCT
ajis02-3199	411	14	.	.	PUNCT
ajis02-3199	412	1	pre	pre	ADJ
ajis02-3199	412	2	-	-	NOUN
ajis02-3199	412	3	recovery	recovery	NOUN
ajis02-3199	412	4	emotions	emotion	NOUN
ajis02-3199	412	5	and	and	CCONJ
ajis02-3199	412	6	satisfaction	satisfaction	NOUN
ajis02-3199	412	7	:	:	PUNCT
ajis02-3199	412	8	a	a	DET
ajis02-3199	412	9	moderated	moderated	ADJ
ajis02-3199	412	10	mediation	mediation	NOUN
ajis02-3199	412	11	model	model	NOUN
ajis02-3199	412	12	of	of	ADP
ajis02-3199	412	13	service	service	NOUN
ajis02-3199	412	14	recovery	recovery	NOUN
ajis02-3199	412	15	and	and	CCONJ
ajis02-3199	412	16	reputation	reputation	NOUN
ajis02-3199	412	17	in	in	ADP
ajis02-3199	412	18	the	the	DET
ajis02-3199	412	19	banking	banking	NOUN
ajis02-3199	412	20	sector	sector	NOUN
ajis02-3199	412	21	.	.	PUNCT
ajis02-3199	413	1	european	european	ADJ
ajis02-3199	413	2	management	management	PROPN
ajis02-3199	413	3	journal	journal	PROPN
ajis02-3199	413	4	,	,	PUNCT
ajis02-3199	413	5	35(3	35(3	NUM
ajis02-3199	413	6	)	)	PUNCT
ajis02-3199	413	7	,	,	PUNCT
ajis02-3199	413	8	388	388	NUM
ajis02-3199	413	9	-	-	SYM
ajis02-3199	413	10	395	395	NUM
ajis02-3199	413	11	.	.	PUNCT
ajis02-3199	414	1	park	park	PROPN
ajis02-3199	414	2	,	,	PUNCT
ajis02-3199	414	3	j.	j.	PROPN
ajis02-3199	414	4	,	,	PUNCT
ajis02-3199	414	5	&	&	CCONJ
ajis02-3199	414	6	ha	ha	INTJ
ajis02-3199	414	7	,	,	PUNCT
ajis02-3199	414	8	s.	s.	PROPN
ajis02-3199	414	9	(	(	PUNCT
ajis02-3199	414	10	2016	2016	NUM
ajis02-3199	414	11	)	)	PUNCT
ajis02-3199	414	12	.	.	PUNCT
ajis02-3199	415	1	co	co	NOUN
ajis02-3199	415	2	-	-	NOUN
ajis02-3199	415	3	creation	creation	NOUN
ajis02-3199	415	4	of	of	ADP
ajis02-3199	415	5	service	service	NOUN
ajis02-3199	415	6	recovery	recovery	NOUN
ajis02-3199	415	7	:	:	PUNCT
ajis02-3199	415	8	utilitarian	utilitarian	ADJ
ajis02-3199	415	9	and	and	CCONJ
ajis02-3199	415	10	hedonic	hedonic	ADJ
ajis02-3199	415	11	value	value	NOUN
ajis02-3199	415	12	and	and	CCONJ
ajis02-3199	415	13	post	post	ADJ
ajis02-3199	415	14	-	-	ADJ
ajis02-3199	415	15	recovery	recovery	NOUN
ajis02-3199	415	16	responses	response	NOUN
ajis02-3199	415	17	.	.	PUNCT
ajis02-3199	416	1	journal	journal	NOUN
ajis02-3199	416	2	of	of	ADP
ajis02-3199	416	3	retailing	retailing	NOUN
ajis02-3199	416	4	and	and	CCONJ
ajis02-3199	416	5	consumer	consumer	NOUN
ajis02-3199	416	6	services	service	NOUN
ajis02-3199	416	7	,	,	PUNCT
ajis02-3199	416	8	28	28	NUM
ajis02-3199	416	9	,	,	PUNCT
ajis02-3199	416	10	310	310	NUM
ajis02-3199	416	11	-	-	SYM
ajis02-3199	416	12	316	316	NUM
ajis02-3199	416	13	.	.	PUNCT
ajis02-3199	417	1	pavlou	pavlou	PROPN
ajis02-3199	417	2	,	,	PUNCT
ajis02-3199	417	3	p.	p.	NOUN
ajis02-3199	417	4	a.	a.	PROPN
ajis02-3199	417	5	,	,	PUNCT
ajis02-3199	417	6	liang	liang	PROPN
ajis02-3199	417	7	,	,	PUNCT
ajis02-3199	417	8	h.	h.	PROPN
ajis02-3199	417	9	,	,	PUNCT
ajis02-3199	417	10	&	&	CCONJ
ajis02-3199	417	11	xue	xue	PROPN
ajis02-3199	417	12	,	,	PUNCT
ajis02-3199	417	13	y.	y.	PROPN
ajis02-3199	417	14	(	(	PUNCT
ajis02-3199	417	15	2007	2007	NUM
ajis02-3199	417	16	)	)	PUNCT
ajis02-3199	417	17	.	.	PUNCT
ajis02-3199	418	1	understanding	understanding	NOUN
ajis02-3199	418	2	and	and	CCONJ
ajis02-3199	418	3	mitigating	mitigate	VERB
ajis02-3199	418	4	uncertainty	uncertainty	NOUN
ajis02-3199	418	5	in	in	ADP
ajis02-3199	418	6	online	online	ADJ
ajis02-3199	418	7	exchange	exchange	NOUN
ajis02-3199	418	8	relationships	relationship	NOUN
ajis02-3199	418	9	:	:	PUNCT
ajis02-3199	418	10	a	a	DET
ajis02-3199	418	11	principal	principal	ADJ
ajis02-3199	418	12	-	-	PUNCT
ajis02-3199	418	13	agent	agent	NOUN
ajis02-3199	418	14	perspective	perspective	NOUN
ajis02-3199	418	15	.	.	PUNCT
ajis02-3199	418	16	 	 	SPACE
ajis02-3199	418	17	mis	mis	PROPN
ajis02-3199	418	18	quarterly	quarterly	PROPN
ajis02-3199	418	19	,	,	PUNCT
ajis02-3199	418	20	31(1	31(1	NUM
ajis02-3199	418	21	)	)	PUNCT
ajis02-3199	418	22	,	,	PUNCT
ajis02-3199	418	23	105	105	NUM
ajis02-3199	418	24	-	-	SYM
ajis02-3199	418	25	136	136	NUM
ajis02-3199	418	26	.	.	PUNCT
ajis02-3199	419	1	podsakoff	podsakoff	NOUN
ajis02-3199	419	2	,	,	PUNCT
ajis02-3199	419	3	p.	p.	NOUN
ajis02-3199	419	4	m.	m.	NOUN
ajis02-3199	419	5	,	,	PUNCT
ajis02-3199	419	6	mackenzie	mackenzie	PROPN
ajis02-3199	419	7	,	,	PUNCT
ajis02-3199	419	8	s.	s.	PROPN
ajis02-3199	419	9	b.	b.	PROPN
ajis02-3199	419	10	,	,	PUNCT
ajis02-3199	419	11	lee	lee	PROPN
ajis02-3199	419	12	,	,	PUNCT
ajis02-3199	419	13	j.	j.	PROPN
ajis02-3199	419	14	,	,	PUNCT
ajis02-3199	419	15	&	&	CCONJ
ajis02-3199	419	16	podsakoff	podsakoff	PROPN
ajis02-3199	419	17	,	,	PUNCT
ajis02-3199	420	1	n.	n.	PROPN
ajis02-3199	420	2	p.	p.	PROPN
ajis02-3199	420	3	(	(	PUNCT
ajis02-3199	420	4	2003	2003	NUM
ajis02-3199	420	5	)	)	PUNCT
ajis02-3199	420	6	.	.	PUNCT
ajis02-3199	421	1	common	common	ADJ
ajis02-3199	421	2	method	method	NOUN
ajis02-3199	421	3	biases	bias	NOUN
ajis02-3199	421	4	in	in	ADP
ajis02-3199	421	5	behavioral	behavioral	ADJ
ajis02-3199	421	6	research	research	NOUN
ajis02-3199	421	7	:	:	PUNCT
ajis02-3199	421	8	a	a	DET
ajis02-3199	421	9	critical	critical	ADJ
ajis02-3199	421	10	review	review	NOUN
ajis02-3199	421	11	of	of	ADP
ajis02-3199	421	12	the	the	DET
ajis02-3199	421	13	literature	literature	NOUN
ajis02-3199	421	14	and	and	CCONJ
ajis02-3199	421	15	recommended	recommend	VERB
ajis02-3199	421	16	remedies	remedy	NOUN
ajis02-3199	421	17	.	.	PUNCT
ajis02-3199	422	1	journal	journal	NOUN
ajis02-3199	422	2	of	of	ADP
ajis02-3199	422	3	applied	apply	VERB
ajis02-3199	422	4	psychology	psychology	NOUN
ajis02-3199	422	5	,	,	PUNCT
ajis02-3199	422	6	88(5	88(5	PROPN
ajis02-3199	422	7	)	)	PUNCT
ajis02-3199	422	8	,	,	PUNCT
ajis02-3199	422	9	879	879	NUM
ajis02-3199	422	10	-	-	SYM
ajis02-3199	422	11	903	903	NUM
ajis02-3199	422	12	.	.	PUNCT
ajis02-3199	423	1	ranjan	ranjan	PROPN
ajis02-3199	423	2	,	,	PUNCT
ajis02-3199	423	3	k.	k.	PROPN
ajis02-3199	423	4	r.	r.	PROPN
ajis02-3199	423	5	,	,	PUNCT
ajis02-3199	423	6	&	&	CCONJ
ajis02-3199	423	7	read	read	VERB
ajis02-3199	423	8	,	,	PUNCT
ajis02-3199	423	9	s.	s.	PROPN
ajis02-3199	423	10	(	(	PUNCT
ajis02-3199	423	11	2016	2016	NUM
ajis02-3199	423	12	)	)	PUNCT
ajis02-3199	423	13	.	.	PUNCT
ajis02-3199	424	1	value	value	NOUN
ajis02-3199	424	2	co	co	NOUN
ajis02-3199	424	3	-	-	NOUN
ajis02-3199	424	4	creation	creation	NOUN
ajis02-3199	424	5	:	:	PUNCT
ajis02-3199	424	6	concept	concept	NOUN
ajis02-3199	424	7	and	and	CCONJ
ajis02-3199	424	8	measurement	measurement	NOUN
ajis02-3199	424	9	.	.	PUNCT
ajis02-3199	425	1	journal	journal	PROPN
ajis02-3199	425	2	of	of	ADP
ajis02-3199	425	3	the	the	DET
ajis02-3199	425	4	academy	academy	NOUN
ajis02-3199	425	5	of	of	ADP
ajis02-3199	425	6	marketing	marketing	NOUN
ajis02-3199	425	7	science	science	NOUN
ajis02-3199	425	8	,	,	PUNCT
ajis02-3199	425	9	44(3	44(3	NOUN
ajis02-3199	425	10	)	)	PUNCT
ajis02-3199	425	11	,	,	PUNCT
ajis02-3199	425	12	290	290	NUM
ajis02-3199	425	13	-	-	SYM
ajis02-3199	425	14	315	315	NUM
ajis02-3199	425	15	.	.	PUNCT
ajis02-3199	426	1	research	research	NOUN
ajis02-3199	426	2	&	&	CCONJ
ajis02-3199	426	3	markets	market	NOUN
ajis02-3199	426	4	(	(	PUNCT
ajis02-3199	426	5	2020	2020	NUM
ajis02-3199	426	6	)	)	PUNCT
ajis02-3199	426	7	.	.	PUNCT
ajis02-3199	427	1	online	online	ADJ
ajis02-3199	427	2	food	food	NOUN
ajis02-3199	427	3	delivery	delivery	NOUN
ajis02-3199	427	4	services	service	NOUN
ajis02-3199	427	5	global	global	ADJ
ajis02-3199	427	6	market	market	NOUN
ajis02-3199	427	7	report	report	NOUN
ajis02-3199	427	8	2020	2020	NUM
ajis02-3199	427	9	-	-	SYM
ajis02-3199	427	10	30	30	NUM
ajis02-3199	427	11	:	:	PUNCT
ajis02-3199	427	12	covid19	covid19	NOUN
ajis02-3199	427	13	growth	growth	NOUN
ajis02-3199	427	14	and	and	CCONJ
ajis02-3199	427	15	change	change	NOUN
ajis02-3199	427	16	.	.	PUNCT
ajis02-3199	428	1	retrieved	retrieve	VERB
ajis02-3199	428	2	may	may	PROPN
ajis02-3199	428	3	17	17	NUM
ajis02-3199	428	4	,	,	PUNCT
ajis02-3199	428	5	2020	2020	NUM
ajis02-3199	428	6	,	,	PUNCT
ajis02-3199	428	7	from	from	ADP
ajis02-3199	428	8	https://www	https://www	PROPN
ajis02-3199	428	9	.	.	PUNCT
ajis02-3199	429	1	researchandmarkets.com/reports/5024095/online-food-delivery-services-globalmarket?utm_source=dynamic&utm_medium=bw&utm_code=jzdnfb&utm	researchandmarkets.com/reports/5024095/online-food-delivery-services-globalmarket?utm_source=dynamic&utm_medium=bw&utm_code=jzdnfb&utm	PROPN
ajis02-3199	429	2	_	_	PRON
ajis02-3199	429	3	campaign=1388109	campaign=1388109	VERB
ajis02-3199	429	4	+	+	ADJ
ajis02-3199	429	5	-+global+online+food+delivery+services+market+(2020+to+	-+global+online+food+delivery+services+market+(2020+to+	ADJ
ajis02-3199	429	6	2030)+-+covid-19+growth+and+change&utm_exec	2030)+-+covid-19+growth+and+change&utm_exec	ADJ
ajis02-3199	429	7	=	=	SYM
ajis02-3199	429	8	jamu273bwd	jamu273bwd	NOUN
ajis02-3199	429	9	.	.	PUNCT
ajis02-3199	430	1	robinson	robinson	PROPN
ajis02-3199	430	2	,	,	PUNCT
ajis02-3199	430	3	d.	d.	PROPN
ajis02-3199	430	4	,	,	PUNCT
ajis02-3199	430	5	perryman	perryman	PROPN
ajis02-3199	430	6	,	,	PUNCT
ajis02-3199	430	7	s.	s.	PROPN
ajis02-3199	430	8	,	,	PUNCT
ajis02-3199	430	9	&	&	CCONJ
ajis02-3199	430	10	hayday	hayday	PROPN
ajis02-3199	430	11	,	,	PUNCT
ajis02-3199	430	12	s.	s.	PROPN
ajis02-3199	430	13	(	(	PUNCT
ajis02-3199	430	14	2004	2004	NUM
ajis02-3199	430	15	)	)	PUNCT
ajis02-3199	430	16	.	.	PUNCT
ajis02-3199	431	1	the	the	DET
ajis02-3199	431	2	drivers	driver	NOUN
ajis02-3199	431	3	of	of	ADP
ajis02-3199	431	4	employee	employee	NOUN
ajis02-3199	431	5	engagement	engagement	NOUN
ajis02-3199	431	6	.	.	PUNCT
ajis02-3199	432	1	brighton	brighton	PROPN
ajis02-3199	432	2	:	:	PUNCT
ajis02-3199	432	3	institute	institute	NOUN
ajis02-3199	432	4	for	for	ADP
ajis02-3199	432	5	employment	employment	NOUN
ajis02-3199	432	6	studies	study	NOUN
ajis02-3199	432	7	.	.	PUNCT
ajis02-3199	433	1	roggeveen	roggeveen	PROPN
ajis02-3199	433	2	,	,	PUNCT
ajis02-3199	433	3	a.	a.	PROPN
ajis02-3199	433	4	l.	l.	PROPN
ajis02-3199	433	5	,	,	PUNCT
ajis02-3199	433	6	tsiros	tsiro	NOUN
ajis02-3199	433	7	,	,	PUNCT
ajis02-3199	433	8	m.	m.	NOUN
ajis02-3199	433	9	,	,	PUNCT
ajis02-3199	433	10	&	&	CCONJ
ajis02-3199	433	11	grewal	grewal	PROPN
ajis02-3199	433	12	,	,	PUNCT
ajis02-3199	433	13	d.	d.	PROPN
ajis02-3199	433	14	(	(	PUNCT
ajis02-3199	433	15	2011	2011	NUM
ajis02-3199	433	16	)	)	PUNCT
ajis02-3199	433	17	.	.	PUNCT
ajis02-3199	434	1	understanding	understand	VERB
ajis02-3199	434	2	the	the	DET
ajis02-3199	434	3	co	co	NOUN
ajis02-3199	434	4	-	-	NOUN
ajis02-3199	434	5	creation	creation	ADJ
ajis02-3199	434	6	effect	effect	NOUN
ajis02-3199	434	7	:	:	PUNCT
ajis02-3199	434	8	when	when	SCONJ
ajis02-3199	434	9	does	do	AUX
ajis02-3199	434	10	collaborating	collaborate	VERB
ajis02-3199	434	11	with	with	ADP
ajis02-3199	434	12	customers	customer	NOUN
ajis02-3199	434	13	provide	provide	VERB
ajis02-3199	434	14	a	a	DET
ajis02-3199	434	15	lift	lift	NOUN
ajis02-3199	434	16	to	to	ADP
ajis02-3199	434	17	service	service	NOUN
ajis02-3199	434	18	recovery	recovery	NOUN
ajis02-3199	434	19	?	?	PUNCT
ajis02-3199	435	1	journal	journal	NOUN
ajis02-3199	435	2	of	of	ADP
ajis02-3199	435	3	the	the	DET
ajis02-3199	435	4	academy	academy	NOUN
ajis02-3199	435	5	of	of	ADP
ajis02-3199	435	6	marketing	marketing	NOUN
ajis02-3199	435	7	science	science	NOUN
ajis02-3199	435	8	,	,	PUNCT
ajis02-3199	435	9	40(6	40(6	NOUN
ajis02-3199	435	10	)	)	PUNCT
ajis02-3199	435	11	,	,	PUNCT
ajis02-3199	435	12	771	771	NUM
ajis02-3199	435	13	-	-	SYM
ajis02-3199	435	14	790	790	NUM
ajis02-3199	435	15	.	.	PUNCT
ajis02-3199	436	1	saks	sak	NOUN
ajis02-3199	436	2	,	,	PUNCT
ajis02-3199	436	3	a.	a.	NOUN
ajis02-3199	436	4	m.	m.	NOUN
ajis02-3199	436	5	(	(	PUNCT
ajis02-3199	436	6	2006	2006	NUM
ajis02-3199	436	7	)	)	PUNCT
ajis02-3199	436	8	.	.	PUNCT
ajis02-3199	437	1	antecedents	antecedent	NOUN
ajis02-3199	437	2	and	and	CCONJ
ajis02-3199	437	3	consequences	consequence	NOUN
ajis02-3199	437	4	of	of	ADP
ajis02-3199	437	5	employee	employee	NOUN
ajis02-3199	437	6	engagement	engagement	NOUN
ajis02-3199	437	7	.	.	PUNCT
ajis02-3199	437	8	 	 	SPACE
ajis02-3199	437	9	journal	journal	PROPN
ajis02-3199	437	10	of	of	ADP
ajis02-3199	437	11	managerial	managerial	ADJ
ajis02-3199	437	12	psychology	psychology	NOUN
ajis02-3199	437	13	,	,	PUNCT
ajis02-3199	437	14	21	21	NUM
ajis02-3199	437	15	(	(	PUNCT
ajis02-3199	437	16	7	7	NUM
ajis02-3199	437	17	)	)	PUNCT
ajis02-3199	437	18	,	,	PUNCT
ajis02-3199	437	19	600	600	NUM
ajis02-3199	437	20	-	-	SYM
ajis02-3199	437	21	619	619	NUM
ajis02-3199	437	22	.	.	PUNCT
ajis02-3199	438	1	schaefers	schaefer	NOUN
ajis02-3199	438	2	,	,	PUNCT
ajis02-3199	438	3	t.	t.	PROPN
ajis02-3199	438	4	,	,	PUNCT
ajis02-3199	438	5	&	&	CCONJ
ajis02-3199	438	6	schamari	schamari	PROPN
ajis02-3199	438	7	,	,	PUNCT
ajis02-3199	438	8	j.	j.	PROPN
ajis02-3199	438	9	(	(	PUNCT
ajis02-3199	438	10	2016	2016	NUM
ajis02-3199	438	11	)	)	PUNCT
ajis02-3199	438	12	.	.	PUNCT
ajis02-3199	439	1	service	service	NOUN
ajis02-3199	439	2	recovery	recovery	NOUN
ajis02-3199	439	3	via	via	ADP
ajis02-3199	439	4	social	social	ADJ
ajis02-3199	439	5	media	medium	NOUN
ajis02-3199	439	6	:	:	PUNCT
ajis02-3199	439	7	the	the	DET
ajis02-3199	439	8	social	social	ADJ
ajis02-3199	439	9	influence	influence	NOUN
ajis02-3199	439	10	effects	effect	NOUN
ajis02-3199	439	11	of	of	ADP
ajis02-3199	439	12	virtual	virtual	ADJ
ajis02-3199	439	13	presence	presence	NOUN
ajis02-3199	439	14	.	.	PUNCT
ajis02-3199	440	1	journal	journal	NOUN
ajis02-3199	440	2	of	of	ADP
ajis02-3199	440	3	service	service	NOUN
ajis02-3199	440	4	research	research	NOUN
ajis02-3199	440	5	,	,	PUNCT
ajis02-3199	440	6	19(2	19(2	NUM
ajis02-3199	440	7	)	)	PUNCT
ajis02-3199	440	8	,	,	PUNCT
ajis02-3199	440	9	192	192	NUM
ajis02-3199	440	10	-	-	SYM
ajis02-3199	440	11	208	208	NUM
ajis02-3199	440	12	.	.	PUNCT
ajis02-3199	441	1	australasian	australasian	ADJ
ajis02-3199	441	2	journal	journal	NOUN
ajis02-3199	441	3	of	of	ADP
ajis02-3199	441	4	information	information	NOUN
ajis02-3199	441	5	systems	system	NOUN
ajis02-3199	441	6	bhimavarapu	bhimavarapu	VERB
ajis02-3199	441	7	et	et	PROPN
ajis02-3199	441	8	al	al	PROPN
ajis02-3199	441	9	.	.	PROPN
ajis02-3199	441	10	2021	2021	NUM
ajis02-3199	441	11	,	,	PUNCT
ajis02-3199	441	12	vol	vol	NOUN
ajis02-3199	441	13	25	25	NUM
ajis02-3199	441	14	,	,	PUNCT
ajis02-3199	441	15	research	research	NOUN
ajis02-3199	441	16	on	on	ADP
ajis02-3199	441	17	consumer	consumer	NOUN
ajis02-3199	441	18	evaluation	evaluation	NOUN
ajis02-3199	441	19	interactive	interactive	ADJ
ajis02-3199	441	20	app	app	NOUN
ajis02-3199	441	21	-	-	PUNCT
ajis02-3199	441	22	based	base	VERB
ajis02-3199	441	23	services	service	NOUN
ajis02-3199	441	24	:	:	PUNCT
ajis02-3199	441	25	recovery	recovery	NOUN
ajis02-3199	441	26	evaluations	evaluation	NOUN
ajis02-3199	441	27	of	of	ADP
ajis02-3199	441	28	mobile	mobile	ADJ
ajis02-3199	441	29	applications	application	NOUN
ajis02-3199	441	30	18	18	NUM
ajis02-3199	441	31	schoefer	schoefer	NOUN
ajis02-3199	441	32	,	,	PUNCT
ajis02-3199	441	33	k.	k.	PROPN
ajis02-3199	441	34	(	(	PUNCT
ajis02-3199	441	35	2008	2008	NUM
ajis02-3199	441	36	)	)	PUNCT
ajis02-3199	441	37	.	.	PUNCT
ajis02-3199	442	1	the	the	DET
ajis02-3199	442	2	role	role	NOUN
ajis02-3199	442	3	of	of	ADP
ajis02-3199	442	4	cognition	cognition	NOUN
ajis02-3199	442	5	and	and	CCONJ
ajis02-3199	442	6	affect	affect	VERB
ajis02-3199	442	7	in	in	ADP
ajis02-3199	442	8	the	the	DET
ajis02-3199	442	9	formation	formation	NOUN
ajis02-3199	442	10	of	of	ADP
ajis02-3199	442	11	customer	customer	NOUN
ajis02-3199	442	12	satisfaction	satisfaction	NOUN
ajis02-3199	442	13	judgements	judgement	NOUN
ajis02-3199	442	14	concerning	concern	VERB
ajis02-3199	442	15	service	service	NOUN
ajis02-3199	442	16	recovery	recovery	NOUN
ajis02-3199	442	17	encounters	encounter	NOUN
ajis02-3199	442	18	.	.	PUNCT
ajis02-3199	443	1	journal	journal	NOUN
ajis02-3199	443	2	of	of	ADP
ajis02-3199	443	3	consumer	consumer	NOUN
ajis02-3199	443	4	behaviour	behaviour	NOUN
ajis02-3199	443	5	,	,	PUNCT
ajis02-3199	443	6	7(3	7(3	NUM
ajis02-3199	443	7	)	)	PUNCT
ajis02-3199	443	8	,	,	PUNCT
ajis02-3199	443	9	210	210	NUM
ajis02-3199	443	10	-	-	SYM
ajis02-3199	443	11	221	221	NUM
ajis02-3199	443	12	seo	seo	NOUN
ajis02-3199	443	13	,	,	PUNCT
ajis02-3199	443	14	e.	e.	PROPN
ajis02-3199	443	15	j.	j.	PROPN
ajis02-3199	443	16	,	,	PUNCT
ajis02-3199	443	17	park	park	PROPN
ajis02-3199	443	18	,	,	PUNCT
ajis02-3199	443	19	j.	j.	PROPN
ajis02-3199	443	20	w.	w.	PROPN
ajis02-3199	443	21	,	,	PUNCT
ajis02-3199	443	22	&	&	CCONJ
ajis02-3199	443	23	choi	choi	PROPN
ajis02-3199	443	24	,	,	PUNCT
ajis02-3199	443	25	y.	y.	PROPN
ajis02-3199	443	26	j.	j.	PROPN
ajis02-3199	443	27	(	(	PUNCT
ajis02-3199	443	28	2020	2020	NUM
ajis02-3199	443	29	)	)	PUNCT
ajis02-3199	443	30	.	.	PUNCT
ajis02-3199	444	1	the	the	DET
ajis02-3199	444	2	effect	effect	NOUN
ajis02-3199	444	3	of	of	ADP
ajis02-3199	444	4	social	social	ADJ
ajis02-3199	444	5	media	medium	NOUN
ajis02-3199	444	6	usage	usage	NOUN
ajis02-3199	444	7	characteristics	characteristic	NOUN
ajis02-3199	444	8	on	on	ADP
ajis02-3199	444	9	ewom	ewom	NOUN
ajis02-3199	444	10	,	,	PUNCT
ajis02-3199	444	11	trust	trust	NOUN
ajis02-3199	444	12	,	,	PUNCT
ajis02-3199	444	13	and	and	CCONJ
ajis02-3199	444	14	brand	brand	NOUN
ajis02-3199	444	15	equity	equity	NOUN
ajis02-3199	444	16	:	:	PUNCT
ajis02-3199	444	17	focusing	focus	VERB
ajis02-3199	444	18	on	on	ADP
ajis02-3199	444	19	users	user	NOUN
ajis02-3199	444	20	of	of	ADP
ajis02-3199	444	21	airline	airline	NOUN
ajis02-3199	444	22	social	social	ADJ
ajis02-3199	444	23	media	medium	NOUN
ajis02-3199	444	24	.	.	PUNCT
ajis02-3199	444	25	  	  	SPACE
ajis02-3199	444	26	sustainability	sustainability	NOUN
ajis02-3199	444	27	,	,	PUNCT
ajis02-3199	444	28	 	 	SPACE
ajis02-3199	444	29	12(4	12(4	NUM
ajis02-3199	444	30	)	)	PUNCT
ajis02-3199	444	31	,	,	PUNCT
ajis02-3199	444	32	1	1	NUM
ajis02-3199	444	33	-	-	SYM
ajis02-3199	444	34	18	18	NUM
ajis02-3199	444	35	.	.	PUNCT
ajis02-3199	445	1	shulga	shulga	PROPN
ajis02-3199	445	2	,	,	PUNCT
ajis02-3199	445	3	l.	l.	PROPN
ajis02-3199	445	4	v.	v.	PROPN
ajis02-3199	445	5	,	,	PUNCT
ajis02-3199	445	6	&	&	CCONJ
ajis02-3199	445	7	busser	busser	NOUN
ajis02-3199	445	8	,	,	PUNCT
ajis02-3199	445	9	j.	j.	PROPN
ajis02-3199	445	10	a.	a.	PROPN
ajis02-3199	445	11	(	(	PUNCT
ajis02-3199	445	12	2020	2020	NUM
ajis02-3199	445	13	)	)	PUNCT
ajis02-3199	445	14	.	.	PUNCT
ajis02-3199	446	1	hospitality	hospitality	NOUN
ajis02-3199	446	2	employee	employee	NOUN
ajis02-3199	446	3	and	and	CCONJ
ajis02-3199	446	4	customer	customer	NOUN
ajis02-3199	446	5	role	role	NOUN
ajis02-3199	446	6	in	in	ADP
ajis02-3199	446	7	value	value	NOUN
ajis02-3199	446	8	cocreation	cocreation	NOUN
ajis02-3199	446	9	:	:	PUNCT
ajis02-3199	446	10	personal	personal	ADJ
ajis02-3199	446	11	,	,	PUNCT
ajis02-3199	446	12	organizational	organizational	ADJ
ajis02-3199	446	13	and	and	CCONJ
ajis02-3199	446	14	collaborative	collaborative	ADJ
ajis02-3199	446	15	outcomes	outcome	NOUN
ajis02-3199	446	16	.	.	PUNCT
ajis02-3199	447	1	international	international	ADJ
ajis02-3199	447	2	journal	journal	PROPN
ajis02-3199	447	3	of	of	ADP
ajis02-3199	447	4	hospitality	hospitality	PROPN
ajis02-3199	447	5	management	management	NOUN
ajis02-3199	447	6	,	,	PUNCT
ajis02-3199	447	7	91	91	NUM
ajis02-3199	447	8	,	,	PUNCT
ajis02-3199	447	9	102648	102648	NUM
ajis02-3199	447	10	.	.	PUNCT
ajis02-3199	448	1	sivadas	sivadas	PROPN
ajis02-3199	448	2	,	,	PUNCT
ajis02-3199	448	3	e.	e.	PROPN
ajis02-3199	448	4	,	,	PUNCT
ajis02-3199	448	5	&	&	CCONJ
ajis02-3199	448	6	jindal	jindal	PROPN
ajis02-3199	448	7	,	,	PUNCT
ajis02-3199	448	8	r.	r.	PROPN
ajis02-3199	448	9	p.	p.	PROPN
ajis02-3199	448	10	(	(	PUNCT
ajis02-3199	448	11	2017	2017	NUM
ajis02-3199	448	12	)	)	PUNCT
ajis02-3199	448	13	.	.	PUNCT
ajis02-3199	449	1	alternative	alternative	ADJ
ajis02-3199	449	2	measures	measure	NOUN
ajis02-3199	449	3	of	of	ADP
ajis02-3199	449	4	satisfaction	satisfaction	NOUN
ajis02-3199	449	5	and	and	CCONJ
ajis02-3199	449	6	word	word	NOUN
ajis02-3199	449	7	of	of	ADP
ajis02-3199	449	8	mouth	mouth	NOUN
ajis02-3199	449	9	.	.	PUNCT
ajis02-3199	449	10	 	 	SPACE
ajis02-3199	450	1	journal	journal	PROPN
ajis02-3199	450	2	of	of	ADP
ajis02-3199	450	3	services	service	NOUN
ajis02-3199	450	4	marketing	marketing	NOUN
ajis02-3199	450	5	,	,	PUNCT
ajis02-3199	450	6	31(2),119	31(2),119	NUM
ajis02-3199	450	7	-	-	SYM
ajis02-3199	450	8	130	130	NUM
ajis02-3199	450	9	.	.	PUNCT
ajis02-3199	451	1	so	so	ADV
ajis02-3199	451	2	,	,	PUNCT
ajis02-3199	451	3	k.	k.	PROPN
ajis02-3199	451	4	k.	k.	PROPN
ajis02-3199	451	5	,	,	PUNCT
ajis02-3199	451	6	king	king	PROPN
ajis02-3199	451	7	,	,	PUNCT
ajis02-3199	451	8	c.	c.	PROPN
ajis02-3199	451	9	,	,	PUNCT
ajis02-3199	451	10	sparks	spark	VERB
ajis02-3199	451	11	,	,	PUNCT
ajis02-3199	451	12	b.	b.	PROPN
ajis02-3199	451	13	a.	a.	PROPN
ajis02-3199	451	14	,	,	PUNCT
ajis02-3199	451	15	&	&	CCONJ
ajis02-3199	451	16	wang	wang	PROPN
ajis02-3199	451	17	,	,	PUNCT
ajis02-3199	451	18	y.	y.	PROPN
ajis02-3199	451	19	(	(	PUNCT
ajis02-3199	451	20	2014	2014	NUM
ajis02-3199	451	21	)	)	PUNCT
ajis02-3199	451	22	.	.	PUNCT
ajis02-3199	452	1	the	the	DET
ajis02-3199	452	2	role	role	NOUN
ajis02-3199	452	3	of	of	ADP
ajis02-3199	452	4	customer	customer	NOUN
ajis02-3199	452	5	engagement	engagement	NOUN
ajis02-3199	452	6	in	in	ADP
ajis02-3199	452	7	building	build	VERB
ajis02-3199	452	8	consumer	consumer	NOUN
ajis02-3199	452	9	loyalty	loyalty	NOUN
ajis02-3199	452	10	to	to	ADP
ajis02-3199	452	11	tourism	tourism	NOUN
ajis02-3199	452	12	brands	brand	NOUN
ajis02-3199	452	13	.	.	PUNCT
ajis02-3199	453	1	journal	journal	PROPN
ajis02-3199	453	2	of	of	ADP
ajis02-3199	453	3	travel	travel	NOUN
ajis02-3199	453	4	research	research	NOUN
ajis02-3199	453	5	,	,	PUNCT
ajis02-3199	453	6	55(1	55(1	NOUN
ajis02-3199	453	7	)	)	PUNCT
ajis02-3199	453	8	,	,	PUNCT
ajis02-3199	453	9	64	64	NUM
ajis02-3199	453	10	-	-	SYM
ajis02-3199	453	11	78	78	NUM
ajis02-3199	453	12	.	.	PUNCT
ajis02-3199	454	1	so	so	ADV
ajis02-3199	455	1	,	,	PUNCT
ajis02-3199	455	2	k.	k.	PROPN
ajis02-3199	455	3	k.	k.	PROPN
ajis02-3199	455	4	f.	f.	PROPN
ajis02-3199	455	5	,	,	PUNCT
ajis02-3199	455	6	li	li	PROPN
ajis02-3199	455	7	,	,	PUNCT
ajis02-3199	455	8	x.	x.	PROPN
ajis02-3199	455	9	,	,	PUNCT
ajis02-3199	455	10	&	&	CCONJ
ajis02-3199	455	11	kim	kim	PROPN
ajis02-3199	455	12	,	,	PUNCT
ajis02-3199	455	13	h.	h.	PROPN
ajis02-3199	455	14	(	(	PUNCT
ajis02-3199	455	15	2020	2020	NUM
ajis02-3199	455	16	)	)	PUNCT
ajis02-3199	455	17	.	.	PUNCT
ajis02-3199	456	1	a	a	DET
ajis02-3199	456	2	decade	decade	NOUN
ajis02-3199	456	3	of	of	ADP
ajis02-3199	456	4	customer	customer	NOUN
ajis02-3199	456	5	engagement	engagement	NOUN
ajis02-3199	456	6	research	research	NOUN
ajis02-3199	456	7	in	in	ADP
ajis02-3199	456	8	hospitality	hospitality	NOUN
ajis02-3199	456	9	and	and	CCONJ
ajis02-3199	456	10	tourism	tourism	NOUN
ajis02-3199	456	11	:	:	PUNCT
ajis02-3199	456	12	a	a	DET
ajis02-3199	456	13	systematic	systematic	ADJ
ajis02-3199	456	14	review	review	NOUN
ajis02-3199	456	15	and	and	CCONJ
ajis02-3199	456	16	research	research	NOUN
ajis02-3199	456	17	agenda	agenda	NOUN
ajis02-3199	456	18	.	.	PUNCT
ajis02-3199	457	1	journal	journal	PROPN
ajis02-3199	457	2	of	of	ADP
ajis02-3199	457	3	hospitality	hospitality	PROPN
ajis02-3199	457	4	&	&	CCONJ
ajis02-3199	457	5	tourism	tourism	NOUN
ajis02-3199	457	6	research	research	NOUN
ajis02-3199	457	7	,	,	PUNCT
ajis02-3199	457	8	44(2	44(2	NOUN
ajis02-3199	457	9	)	)	PUNCT
ajis02-3199	457	10	,	,	PUNCT
ajis02-3199	457	11	178	178	NUM
ajis02-3199	457	12	-	-	SYM
ajis02-3199	457	13	200	200	NUM
ajis02-3199	457	14	.	.	PUNCT
ajis02-3199	458	1	srinivasan	srinivasan	NOUN
ajis02-3199	458	2	,	,	PUNCT
ajis02-3199	458	3	s.	s.	PROPN
ajis02-3199	458	4	s.	s.	PROPN
ajis02-3199	458	5	,	,	PUNCT
ajis02-3199	458	6	anderson	anderson	PROPN
ajis02-3199	458	7	,	,	PUNCT
ajis02-3199	458	8	r.	r.	PROPN
ajis02-3199	458	9	,	,	PUNCT
ajis02-3199	458	10	&	&	CCONJ
ajis02-3199	458	11	ponnavolu	ponnavolu	PROPN
ajis02-3199	458	12	,	,	PUNCT
ajis02-3199	458	13	k.	k.	PROPN
ajis02-3199	458	14	(	(	PUNCT
ajis02-3199	458	15	2002	2002	NUM
ajis02-3199	458	16	)	)	PUNCT
ajis02-3199	458	17	.	.	PUNCT
ajis02-3199	459	1	customer	customer	NOUN
ajis02-3199	459	2	loyalty	loyalty	NOUN
ajis02-3199	459	3	in	in	ADP
ajis02-3199	459	4	e	e	NOUN
ajis02-3199	459	5	-	-	NOUN
ajis02-3199	459	6	commerce	commerce	NOUN
ajis02-3199	459	7	:	:	PUNCT
ajis02-3199	459	8	an	an	DET
ajis02-3199	459	9	exploration	exploration	NOUN
ajis02-3199	459	10	of	of	ADP
ajis02-3199	459	11	its	its	PRON
ajis02-3199	459	12	antecedents	antecedent	NOUN
ajis02-3199	459	13	and	and	CCONJ
ajis02-3199	459	14	consequences	consequence	NOUN
ajis02-3199	459	15	.	.	PUNCT
ajis02-3199	460	1	journal	journal	NOUN
ajis02-3199	460	2	of	of	ADP
ajis02-3199	460	3	retailing	retailing	NOUN
ajis02-3199	460	4	,	,	PUNCT
ajis02-3199	460	5	78(1	78(1	NOUN
ajis02-3199	460	6	)	)	PUNCT
ajis02-3199	460	7	,	,	PUNCT
ajis02-3199	460	8	41	41	NUM
ajis02-3199	460	9	-	-	SYM
ajis02-3199	460	10	50	50	NUM
ajis02-3199	460	11	.	.	PUNCT
ajis02-3199	461	1	srivastava	srivastava	PROPN
ajis02-3199	461	2	,	,	PUNCT
ajis02-3199	461	3	d.	d.	PROPN
ajis02-3199	461	4	,	,	PUNCT
ajis02-3199	461	5	&	&	CCONJ
ajis02-3199	461	6	sharma	sharma	PROPN
ajis02-3199	461	7	,	,	PUNCT
ajis02-3199	461	8	r.	r.	PROPN
ajis02-3199	461	9	w.	w.	PROPN
ajis02-3199	461	10	(	(	PUNCT
ajis02-3199	461	11	2017	2017	NUM
ajis02-3199	461	12	)	)	PUNCT
ajis02-3199	461	13	.	.	PUNCT
ajis02-3199	462	1	developing	develop	VERB
ajis02-3199	462	2	a	a	DET
ajis02-3199	462	3	model	model	NOUN
ajis02-3199	462	4	for	for	ADP
ajis02-3199	462	5	studying	study	VERB
ajis02-3199	462	6	the	the	DET
ajis02-3199	462	7	antecedents	antecedent	NOUN
ajis02-3199	462	8	and	and	CCONJ
ajis02-3199	462	9	effects	effect	NOUN
ajis02-3199	462	10	of	of	ADP
ajis02-3199	462	11	word	word	NOUN
ajis02-3199	462	12	of	of	ADP
ajis02-3199	462	13	mouth	mouth	NOUN
ajis02-3199	462	14	(	(	PUNCT
ajis02-3199	462	15	wom	wom	NOUN
ajis02-3199	462	16	)	)	PUNCT
ajis02-3199	462	17	and	and	CCONJ
ajis02-3199	462	18	e	e	NOUN
ajis02-3199	462	19	-	-	NOUN
ajis02-3199	462	20	wom	wom	ADJ
ajis02-3199	462	21	marketing	marketing	NOUN
ajis02-3199	462	22	based	base	VERB
ajis02-3199	462	23	on	on	ADP
ajis02-3199	462	24	literature	literature	PROPN
ajis02-3199	462	25	review	review	PROPN
ajis02-3199	462	26	.	.	PUNCT
ajis02-3199	463	1	jindal	jindal	PROPN
ajis02-3199	463	2	journal	journal	PROPN
ajis02-3199	463	3	of	of	ADP
ajis02-3199	463	4	business	business	PROPN
ajis02-3199	463	5	research	research	NOUN
ajis02-3199	463	6	,	,	PUNCT
ajis02-3199	463	7	6(1	6(1	NUM
ajis02-3199	463	8	)	)	PUNCT
ajis02-3199	463	9	,	,	PUNCT
ajis02-3199	463	10	25	25	NUM
ajis02-3199	463	11	-	-	SYM
ajis02-3199	463	12	43	43	NUM
ajis02-3199	463	13	.	.	PUNCT
ajis02-3199	464	1	srivastava	srivastava	PROPN
ajis02-3199	464	2	,	,	PUNCT
ajis02-3199	464	3	m.	m.	NOUN
ajis02-3199	464	4	,	,	PUNCT
ajis02-3199	464	5	&	&	CCONJ
ajis02-3199	464	6	sivaramakrishnan	sivaramakrishnan	PROPN
ajis02-3199	464	7	,	,	PUNCT
ajis02-3199	464	8	s.	s.	PROPN
ajis02-3199	464	9	(	(	PUNCT
ajis02-3199	464	10	2020	2020	NUM
ajis02-3199	464	11	)	)	PUNCT
ajis02-3199	464	12	.	.	PUNCT
ajis02-3199	465	1	the	the	DET
ajis02-3199	465	2	impact	impact	NOUN
ajis02-3199	465	3	of	of	ADP
ajis02-3199	465	4	ewom	ewom	NOUN
ajis02-3199	465	5	on	on	ADP
ajis02-3199	465	6	consumer	consumer	NOUN
ajis02-3199	465	7	brand	brand	NOUN
ajis02-3199	465	8	engagement	engagement	NOUN
ajis02-3199	465	9	.	.	PUNCT
ajis02-3199	466	1	marketing	marketing	NOUN
ajis02-3199	466	2	intelligence	intelligence	PROPN
ajis02-3199	466	3	&	&	CCONJ
ajis02-3199	466	4	planning	planning	PROPN
ajis02-3199	466	5	,	,	PUNCT
ajis02-3199	466	6	39(3	39(3	NUM
ajis02-3199	466	7	)	)	PUNCT
ajis02-3199	466	8	,	,	PUNCT
ajis02-3199	466	9	469	469	PROPN
ajis02-3199	466	10	-	-	SYM
ajis02-3199	466	11	484	484	NUM
ajis02-3199	466	12	.	.	PUNCT
ajis02-3199	466	13	statista	statista	NOUN
ajis02-3199	466	14	(	(	PUNCT
ajis02-3199	466	15	2019	2019	NUM
ajis02-3199	466	16	)	)	PUNCT
ajis02-3199	466	17	.	.	PUNCT
ajis02-3199	467	1	mobile	mobile	ADJ
ajis02-3199	467	2	app	app	PROPN
ajis02-3199	467	3	downloads	download	VERB
ajis02-3199	467	4	worldwide	worldwide	ADV
ajis02-3199	467	5	from	from	ADP
ajis02-3199	467	6	2018	2018	NUM
ajis02-3199	467	7	to	to	ADP
ajis02-3199	467	8	2024	2024	NUM
ajis02-3199	467	9	.	.	PUNCT
ajis02-3199	468	1	retrieved	retrieve	VERB
ajis02-3199	468	2	may	may	AUX
ajis02-3199	468	3	15	15	NUM
ajis02-3199	468	4	,	,	PUNCT
ajis02-3199	468	5	2020	2020	NUM
ajis02-3199	468	6	from	from	ADP
ajis02-3199	468	7	https://www.statista.com/statistics/1010716/apple-app-store-google-play-appdownloads-forecast/	https://www.statista.com/statistics/1010716/apple-app-store-google-play-appdownloads-forecast/	PROPN
ajis02-3199	468	8	sugathan	sugathan	PROPN
ajis02-3199	468	9	,	,	PUNCT
ajis02-3199	468	10	p.	p.	NOUN
ajis02-3199	468	11	,	,	PUNCT
ajis02-3199	468	12	ranjan	ranjan	PROPN
ajis02-3199	468	13	,	,	PUNCT
ajis02-3199	468	14	k.	k.	PROPN
ajis02-3199	468	15	r.	r.	PROPN
ajis02-3199	468	16	,	,	PUNCT
ajis02-3199	468	17	&	&	CCONJ
ajis02-3199	468	18	mulky	mulky	PROPN
ajis02-3199	468	19	,	,	PUNCT
ajis02-3199	468	20	a.	a.	NOUN
ajis02-3199	468	21	g.	g.	PROPN
ajis02-3199	468	22	(	(	PUNCT
ajis02-3199	468	23	2017	2017	NUM
ajis02-3199	468	24	)	)	PUNCT
ajis02-3199	468	25	.	.	PUNCT
ajis02-3199	469	1	a	a	DET
ajis02-3199	469	2	typical	typical	ADJ
ajis02-3199	469	3	shifts	shift	NOUN
ajis02-3199	469	4	post	post	ADJ
ajis02-3199	469	5	-	-	NOUN
ajis02-3199	469	6	failure	failure	NOUN
ajis02-3199	469	7	:	:	PUNCT
ajis02-3199	469	8	influence	influence	NOUN
ajis02-3199	469	9	of	of	ADP
ajis02-3199	469	10	co	co	NOUN
ajis02-3199	469	11	-	-	NOUN
ajis02-3199	469	12	creation	creation	NOUN
ajis02-3199	469	13	on	on	ADP
ajis02-3199	469	14	attribution	attribution	NOUN
ajis02-3199	469	15	and	and	CCONJ
ajis02-3199	469	16	future	future	ADJ
ajis02-3199	469	17	motivation	motivation	NOUN
ajis02-3199	469	18	to	to	PART
ajis02-3199	469	19	co	co	VERB
ajis02-3199	469	20	-	-	VERB
ajis02-3199	469	21	create	create	VERB
ajis02-3199	469	22	.	.	PUNCT
ajis02-3199	470	1	journal	journal	NOUN
ajis02-3199	470	2	of	of	ADP
ajis02-3199	470	3	interactive	interactive	ADJ
ajis02-3199	470	4	marketing	marketing	NOUN
ajis02-3199	470	5	,	,	PUNCT
ajis02-3199	470	6	38	38	NUM
ajis02-3199	470	7	,	,	PUNCT
ajis02-3199	470	8	64	64	NUM
ajis02-3199	470	9	-	-	SYM
ajis02-3199	470	10	81	81	NUM
ajis02-3199	470	11	.	.	PUNCT
ajis02-3199	471	1	tong	tong	PROPN
ajis02-3199	471	2	,	,	PUNCT
ajis02-3199	471	3	x.	x.	PROPN
ajis02-3199	471	4	,	,	PUNCT
ajis02-3199	471	5	&	&	CCONJ
ajis02-3199	471	6	bentler	bentler	NOUN
ajis02-3199	471	7	,	,	PUNCT
ajis02-3199	471	8	p.	p.	NOUN
ajis02-3199	471	9	m.	m.	NOUN
ajis02-3199	471	10	(	(	PUNCT
ajis02-3199	471	11	2013	2013	NUM
ajis02-3199	471	12	)	)	PUNCT
ajis02-3199	471	13	.	.	PUNCT
ajis02-3199	472	1	evaluation	evaluation	NOUN
ajis02-3199	472	2	of	of	ADP
ajis02-3199	472	3	a	a	DET
ajis02-3199	472	4	new	new	ADJ
ajis02-3199	472	5	mean	mean	NOUN
ajis02-3199	472	6	scaled	scale	VERB
ajis02-3199	472	7	and	and	CCONJ
ajis02-3199	472	8	moment	moment	NOUN
ajis02-3199	472	9	adjusted	adjusted	ADJ
ajis02-3199	472	10	test	test	NOUN
ajis02-3199	472	11	statistic	statistic	NOUN
ajis02-3199	472	12	for	for	ADP
ajis02-3199	472	13	sem	sem	PROPN
ajis02-3199	472	14	.	.	PUNCT
ajis02-3199	473	1	structural	structural	ADJ
ajis02-3199	473	2	equation	equation	NOUN
ajis02-3199	473	3	modeling	modeling	NOUN
ajis02-3199	473	4	:	:	PUNCT
ajis02-3199	473	5	a	a	DET
ajis02-3199	473	6	multidisciplinary	multidisciplinary	ADJ
ajis02-3199	473	7	journal	journal	NOUN
ajis02-3199	473	8	,	,	PUNCT
ajis02-3199	473	9	20(1	20(1	NUM
ajis02-3199	473	10	)	)	PUNCT
ajis02-3199	473	11	,	,	PUNCT
ajis02-3199	473	12	148	148	NUM
ajis02-3199	473	13	-	-	SYM
ajis02-3199	473	14	156	156	NUM
ajis02-3199	473	15	.	.	PUNCT
ajis02-3199	474	1	trochim	trochim	NOUN
ajis02-3199	474	2	,	,	PUNCT
ajis02-3199	474	3	w.	w.	PROPN
ajis02-3199	474	4	m.	m.	PROPN
ajis02-3199	474	5	,	,	PUNCT
ajis02-3199	474	6	&	&	CCONJ
ajis02-3199	474	7	donnelly	donnelly	PROPN
ajis02-3199	474	8	,	,	PUNCT
ajis02-3199	474	9	j.	j.	PROPN
ajis02-3199	474	10	p.	p.	PROPN
ajis02-3199	474	11	(	(	PUNCT
ajis02-3199	474	12	2008	2008	NUM
ajis02-3199	474	13	)	)	PUNCT
ajis02-3199	474	14	.	.	PUNCT
ajis02-3199	475	1	research	research	NOUN
ajis02-3199	475	2	methods	method	NOUN
ajis02-3199	475	3	knowledge	knowledge	NOUN
ajis02-3199	475	4	base	base	PROPN
ajis02-3199	475	5	.	.	PUNCT
ajis02-3199	476	1	mason	mason	PROPN
ajis02-3199	476	2	,	,	PUNCT
ajis02-3199	476	3	oh	oh	INTJ
ajis02-3199	476	4	:	:	PUNCT
ajis02-3199	476	5	atomic	atomic	ADJ
ajis02-3199	476	6	dog	dog	NOUN
ajis02-3199	476	7	/	/	SYM
ajis02-3199	476	8	cengage	cengage	PROPN
ajis02-3199	476	9	learning	learning	PROPN
ajis02-3199	476	10	.	.	PUNCT
ajis02-3199	477	1	tu	tu	PROPN
ajis02-3199	477	2	,	,	PUNCT
ajis02-3199	477	3	y.	y.	PROPN
ajis02-3199	477	4	,	,	PUNCT
ajis02-3199	477	5	neuhofer	neuhofer	PROPN
ajis02-3199	477	6	,	,	PUNCT
ajis02-3199	477	7	b.	b.	PROPN
ajis02-3199	477	8	,	,	PUNCT
ajis02-3199	477	9	&	&	CCONJ
ajis02-3199	477	10	viglia	viglia	PROPN
ajis02-3199	477	11	,	,	PUNCT
ajis02-3199	477	12	g.	g.	PROPN
ajis02-3199	477	13	(	(	PUNCT
ajis02-3199	477	14	2018	2018	NUM
ajis02-3199	477	15	)	)	PUNCT
ajis02-3199	477	16	.	.	PUNCT
ajis02-3199	478	1	when	when	SCONJ
ajis02-3199	478	2	co	co	NOUN
ajis02-3199	478	3	-	-	NOUN
ajis02-3199	478	4	creation	creation	NOUN
ajis02-3199	478	5	pays	pay	VERB
ajis02-3199	478	6	:	:	PUNCT
ajis02-3199	478	7	stimulating	stimulate	VERB
ajis02-3199	478	8	engagement	engagement	NOUN
ajis02-3199	478	9	to	to	PART
ajis02-3199	478	10	increase	increase	VERB
ajis02-3199	478	11	revenues	revenue	NOUN
ajis02-3199	478	12	.	.	PUNCT
ajis02-3199	479	1	international	international	ADJ
ajis02-3199	479	2	journal	journal	PROPN
ajis02-3199	479	3	of	of	ADP
ajis02-3199	479	4	contemporary	contemporary	PROPN
ajis02-3199	479	5	hospitality	hospitality	PROPN
ajis02-3199	479	6	management	management	NOUN
ajis02-3199	479	7	,	,	PUNCT
ajis02-3199	479	8	30(4	30(4	NUM
ajis02-3199	479	9	)	)	PUNCT
ajis02-3199	479	10	,	,	PUNCT
ajis02-3199	479	11	2093	2093	NUM
ajis02-3199	479	12	-	-	SYM
ajis02-3199	479	13	2111	2111	NUM
ajis02-3199	479	14	.	.	PUNCT
ajis02-3199	480	1	van	van	PROPN
ajis02-3199	480	2	vaerenbergh	vaerenbergh	PROPN
ajis02-3199	480	3	,	,	PUNCT
ajis02-3199	480	4	y.	y.	PROPN
ajis02-3199	480	5	,	,	PUNCT
ajis02-3199	480	6	hazée	hazée	PROPN
ajis02-3199	480	7	,	,	PUNCT
ajis02-3199	480	8	s.	s.	PROPN
ajis02-3199	480	9	,	,	PUNCT
ajis02-3199	480	10	&	&	CCONJ
ajis02-3199	480	11	costers	coster	NOUN
ajis02-3199	480	12	,	,	PUNCT
ajis02-3199	480	13	a.	a.	NOUN
ajis02-3199	480	14	(	(	PUNCT
ajis02-3199	480	15	2018	2018	NUM
ajis02-3199	480	16	)	)	PUNCT
ajis02-3199	480	17	.	.	PUNCT
ajis02-3199	481	1	customer	customer	NOUN
ajis02-3199	481	2	participation	participation	NOUN
ajis02-3199	481	3	in	in	ADP
ajis02-3199	481	4	service	service	NOUN
ajis02-3199	481	5	recovery	recovery	NOUN
ajis02-3199	481	6	:	:	PUNCT
ajis02-3199	481	7	a	a	DET
ajis02-3199	481	8	meta	meta	ADJ
ajis02-3199	481	9	-	-	PUNCT
ajis02-3199	481	10	analysis	analysis	NOUN
ajis02-3199	481	11	.	.	PUNCT
ajis02-3199	482	1	marketing	marketing	NOUN
ajis02-3199	482	2	letters	letter	NOUN
ajis02-3199	482	3	,	,	PUNCT
ajis02-3199	482	4	29(4	29(4	NOUN
ajis02-3199	482	5	)	)	PUNCT
ajis02-3199	482	6	,	,	PUNCT
ajis02-3199	482	7	465	465	NUM
ajis02-3199	482	8	-	-	SYM
ajis02-3199	482	9	483	483	NUM
ajis02-3199	482	10	.	.	PUNCT
ajis02-3199	483	1	https://www.statista.com/statistics/1010716/apple-app-store-google-play-app-downloads-forecast/	https://www.statista.com/statistics/1010716/apple-app-store-google-play-app-downloads-forecast/	NOUN
ajis02-3199	483	2	https://www.statista.com/statistics/1010716/apple-app-store-google-play-app-downloads-forecast/	https://www.statista.com/statistics/1010716/apple-app-store-google-play-app-downloads-forecast/	NOUN
ajis02-3199	483	3	australasian	australasian	ADJ
ajis02-3199	483	4	journal	journal	NOUN
ajis02-3199	483	5	of	of	ADP
ajis02-3199	483	6	information	information	NOUN
ajis02-3199	483	7	systems	system	NOUN
ajis02-3199	483	8	bhimavarapu	bhimavarapu	VERB
ajis02-3199	483	9	et	et	PROPN
ajis02-3199	483	10	al	al	PROPN
ajis02-3199	483	11	.	.	PROPN
ajis02-3199	483	12	2021	2021	NUM
ajis02-3199	483	13	,	,	PUNCT
ajis02-3199	483	14	vol	vol	NOUN
ajis02-3199	483	15	25	25	NUM
ajis02-3199	483	16	,	,	PUNCT
ajis02-3199	483	17	research	research	NOUN
ajis02-3199	483	18	on	on	ADP
ajis02-3199	483	19	consumer	consumer	NOUN
ajis02-3199	483	20	evaluation	evaluation	NOUN
ajis02-3199	483	21	interactive	interactive	ADJ
ajis02-3199	483	22	app	app	NOUN
ajis02-3199	483	23	-	-	PUNCT
ajis02-3199	483	24	based	base	VERB
ajis02-3199	483	25	services	service	NOUN
ajis02-3199	483	26	:	:	PUNCT
ajis02-3199	483	27	recovery	recovery	NOUN
ajis02-3199	483	28	evaluations	evaluation	NOUN
ajis02-3199	483	29	of	of	ADP
ajis02-3199	483	30	mobile	mobile	ADJ
ajis02-3199	483	31	applications	application	NOUN
ajis02-3199	483	32	19	19	NUM
ajis02-3199	483	33	van	van	PROPN
ajis02-3199	483	34	vaerenbergh	vaerenbergh	PROPN
ajis02-3199	483	35	,	,	PUNCT
ajis02-3199	483	36	y.	y.	PROPN
ajis02-3199	483	37	,	,	PUNCT
ajis02-3199	483	38	varga	varga	PROPN
ajis02-3199	483	39	,	,	PUNCT
ajis02-3199	483	40	d.	d.	PROPN
ajis02-3199	483	41	,	,	PUNCT
ajis02-3199	483	42	de	de	PROPN
ajis02-3199	483	43	keyser	keyser	PROPN
ajis02-3199	483	44	,	,	PUNCT
ajis02-3199	483	45	a.	a.	PROPN
ajis02-3199	483	46	,	,	PUNCT
ajis02-3199	483	47	&	&	CCONJ
ajis02-3199	483	48	orsingher	orsingher	PROPN
ajis02-3199	483	49	,	,	PUNCT
ajis02-3199	483	50	c.	c.	NOUN
ajis02-3199	483	51	(	(	PUNCT
ajis02-3199	483	52	2019	2019	NUM
ajis02-3199	483	53	)	)	PUNCT
ajis02-3199	483	54	.	.	PUNCT
ajis02-3199	484	1	the	the	DET
ajis02-3199	484	2	service	service	NOUN
ajis02-3199	484	3	recovery	recovery	NOUN
ajis02-3199	484	4	journey	journey	NOUN
ajis02-3199	484	5	:	:	PUNCT
ajis02-3199	484	6	conceptualization	conceptualization	NOUN
ajis02-3199	484	7	,	,	PUNCT
ajis02-3199	484	8	integration	integration	NOUN
ajis02-3199	484	9	,	,	PUNCT
ajis02-3199	484	10	and	and	CCONJ
ajis02-3199	484	11	directions	direction	NOUN
ajis02-3199	484	12	for	for	ADP
ajis02-3199	484	13	future	future	ADJ
ajis02-3199	484	14	research	research	NOUN
ajis02-3199	484	15	.	.	PUNCT
ajis02-3199	485	1	journal	journal	NOUN
ajis02-3199	485	2	of	of	ADP
ajis02-3199	485	3	service	service	NOUN
ajis02-3199	485	4	research	research	NOUN
ajis02-3199	485	5	,	,	PUNCT
ajis02-3199	485	6	22(2	22(2	NUM
ajis02-3199	485	7	)	)	PUNCT
ajis02-3199	485	8	,	,	PUNCT
ajis02-3199	485	9	103–119	103–119	NUM
ajis02-3199	485	10	.	.	PUNCT
ajis02-3199	486	1	voorhis	voorhis	PROPN
ajis02-3199	486	2	,	,	PUNCT
ajis02-3199	486	3	c.	c.	PROPN
ajis02-3199	486	4	r.	r.	PROPN
ajis02-3199	486	5	,	,	PUNCT
ajis02-3199	486	6	&	&	CCONJ
ajis02-3199	486	7	morgan	morgan	PROPN
ajis02-3199	486	8	,	,	PUNCT
ajis02-3199	486	9	b.	b.	PROPN
ajis02-3199	486	10	l.	l.	PROPN
ajis02-3199	486	11	(	(	PUNCT
ajis02-3199	486	12	2007	2007	NUM
ajis02-3199	486	13	)	)	PUNCT
ajis02-3199	486	14	.	.	PUNCT
ajis02-3199	487	1	understanding	understand	VERB
ajis02-3199	487	2	power	power	NOUN
ajis02-3199	487	3	and	and	CCONJ
ajis02-3199	487	4	rules	rule	NOUN
ajis02-3199	487	5	of	of	ADP
ajis02-3199	487	6	thumb	thumb	NOUN
ajis02-3199	487	7	for	for	ADP
ajis02-3199	487	8	determining	determine	VERB
ajis02-3199	487	9	sample	sample	NOUN
ajis02-3199	487	10	sizes	size	NOUN
ajis02-3199	487	11	.	.	PUNCT
ajis02-3199	488	1	tutorials	tutorial	NOUN
ajis02-3199	488	2	in	in	ADP
ajis02-3199	488	3	quantitative	quantitative	ADJ
ajis02-3199	488	4	methods	method	NOUN
ajis02-3199	488	5	for	for	ADP
ajis02-3199	488	6	psychology	psychology	NOUN
ajis02-3199	488	7	,	,	PUNCT
ajis02-3199	488	8	3(2	3(2	NUM
ajis02-3199	488	9	)	)	PUNCT
ajis02-3199	488	10	,	,	PUNCT
ajis02-3199	488	11	43	43	NUM
ajis02-3199	488	12	-	-	SYM
ajis02-3199	488	13	50	50	NUM
ajis02-3199	488	14	.	.	PUNCT
ajis02-3199	489	1	verkijika	verkijika	NOUN
ajis02-3199	489	2	,	,	PUNCT
ajis02-3199	489	3	s.	s.	PROPN
ajis02-3199	489	4	,	,	PUNCT
ajis02-3199	489	5	&	&	CCONJ
ajis02-3199	489	6	de	de	X
ajis02-3199	489	7	wet	wet	PROPN
ajis02-3199	489	8	,	,	PUNCT
ajis02-3199	489	9	l.	l.	PROPN
ajis02-3199	489	10	(	(	PUNCT
ajis02-3199	489	11	2019	2019	NUM
ajis02-3199	489	12	)	)	PUNCT
ajis02-3199	489	13	.	.	PUNCT
ajis02-3199	490	1	understanding	understand	VERB
ajis02-3199	490	2	word	word	NOUN
ajis02-3199	490	3	-	-	PUNCT
ajis02-3199	490	4	of	of	ADP
ajis02-3199	490	5	-	-	PUNCT
ajis02-3199	490	6	mouth	mouth	NOUN
ajis02-3199	490	7	(	(	PUNCT
ajis02-3199	490	8	wom	wom	PROPN
ajis02-3199	490	9	)	)	PUNCT
ajis02-3199	490	10	intentions	intention	NOUN
ajis02-3199	490	11	of	of	ADP
ajis02-3199	490	12	mobile	mobile	ADJ
ajis02-3199	490	13	app	app	NOUN
ajis02-3199	490	14	users	user	NOUN
ajis02-3199	490	15	:	:	PUNCT
ajis02-3199	490	16	the	the	DET
ajis02-3199	490	17	role	role	NOUN
ajis02-3199	490	18	of	of	ADP
ajis02-3199	490	19	simplicity	simplicity	NOUN
ajis02-3199	490	20	and	and	CCONJ
ajis02-3199	490	21	emotions	emotion	NOUN
ajis02-3199	490	22	during	during	ADP
ajis02-3199	490	23	the	the	DET
ajis02-3199	490	24	first	first	ADJ
ajis02-3199	490	25	interaction	interaction	NOUN
ajis02-3199	490	26	.	.	PUNCT
ajis02-3199	491	1	telematics	telematic	NOUN
ajis02-3199	491	2	and	and	CCONJ
ajis02-3199	491	3	informatics	informatic	NOUN
ajis02-3199	491	4	,	,	PUNCT
ajis02-3199	491	5	41	41	NUM
ajis02-3199	491	6	,	,	PUNCT
ajis02-3199	491	7	218	218	NUM
ajis02-3199	491	8	-	-	SYM
ajis02-3199	491	9	228	228	NUM
ajis02-3199	491	10	.	.	PUNCT
ajis02-3199	492	1	vivek	vivek	PROPN
ajis02-3199	492	2	,	,	PUNCT
ajis02-3199	492	3	s.	s.	PROPN
ajis02-3199	492	4	d.	d.	PROPN
ajis02-3199	492	5	,	,	PUNCT
ajis02-3199	492	6	beatty	beatty	PROPN
ajis02-3199	492	7	,	,	PUNCT
ajis02-3199	492	8	s.	s.	PROPN
ajis02-3199	492	9	e.	e.	PROPN
ajis02-3199	492	10	,	,	PUNCT
ajis02-3199	492	11	&	&	CCONJ
ajis02-3199	492	12	morgan	morgan	PROPN
ajis02-3199	492	13	,	,	PUNCT
ajis02-3199	492	14	r.	r.	PROPN
ajis02-3199	492	15	m.	m.	PROPN
ajis02-3199	492	16	(	(	PUNCT
ajis02-3199	492	17	2012	2012	NUM
ajis02-3199	492	18	)	)	PUNCT
ajis02-3199	492	19	.	.	PUNCT
ajis02-3199	493	1	customer	customer	NOUN
ajis02-3199	493	2	engagement	engagement	NOUN
ajis02-3199	493	3	:	:	PUNCT
ajis02-3199	493	4	exploring	explore	VERB
ajis02-3199	493	5	customer	customer	NOUN
ajis02-3199	493	6	relationships	relationship	NOUN
ajis02-3199	493	7	beyond	beyond	ADP
ajis02-3199	493	8	purchase	purchase	NOUN
ajis02-3199	493	9	.	.	PUNCT
ajis02-3199	494	1	journal	journal	NOUN
ajis02-3199	494	2	of	of	ADP
ajis02-3199	494	3	marketing	marketing	NOUN
ajis02-3199	494	4	theory	theory	NOUN
ajis02-3199	494	5	and	and	CCONJ
ajis02-3199	494	6	practice	practice	NOUN
ajis02-3199	494	7	,	,	PUNCT
ajis02-3199	494	8	20(2	20(2	NUM
ajis02-3199	494	9	)	)	PUNCT
ajis02-3199	494	10	,	,	PUNCT
ajis02-3199	494	11	122	122	NUM
ajis02-3199	494	12	-	-	SYM
ajis02-3199	494	13	146	146	NUM
ajis02-3199	494	14	.	.	PUNCT
ajis02-3199	495	1	xie	xie	PROPN
ajis02-3199	495	2	,	,	PUNCT
ajis02-3199	495	3	x.	x.	PROPN
ajis02-3199	495	4	z.	z.	PROPN
ajis02-3199	495	5	,	,	PUNCT
ajis02-3199	495	6	tsai	tsai	PROPN
ajis02-3199	495	7	,	,	PUNCT
ajis02-3199	495	8	n.	n.	PROPN
ajis02-3199	495	9	c.	c.	PROPN
ajis02-3199	495	10	,	,	PUNCT
ajis02-3199	495	11	xu	xu	PROPN
ajis02-3199	495	12	,	,	PUNCT
ajis02-3199	495	13	s.	s.	PROPN
ajis02-3199	495	14	q.	q.	PROPN
ajis02-3199	495	15	,	,	PUNCT
ajis02-3199	495	16	&	&	CCONJ
ajis02-3199	495	17	zhang	zhang	PROPN
ajis02-3199	495	18	,	,	PUNCT
ajis02-3199	495	19	b.	b.	PROPN
ajis02-3199	495	20	y.	y.	PROPN
ajis02-3199	495	21	(	(	PUNCT
ajis02-3199	495	22	2019	2019	NUM
ajis02-3199	495	23	)	)	PUNCT
ajis02-3199	495	24	.	.	PUNCT
ajis02-3199	496	1	does	do	AUX
ajis02-3199	496	2	customer	customer	NOUN
ajis02-3199	496	3	co	co	NOUN
ajis02-3199	496	4	-	-	NOUN
ajis02-3199	496	5	creation	creation	NOUN
ajis02-3199	496	6	value	value	NOUN
ajis02-3199	496	7	lead	lead	VERB
ajis02-3199	496	8	to	to	ADP
ajis02-3199	496	9	electronic	electronic	ADJ
ajis02-3199	496	10	word	word	NOUN
ajis02-3199	496	11	-	-	PUNCT
ajis02-3199	496	12	of	of	ADP
ajis02-3199	496	13	-	-	PUNCT
ajis02-3199	496	14	mouth	mouth	NOUN
ajis02-3199	496	15	?	?	PUNCT
ajis02-3199	497	1	an	an	DET
ajis02-3199	497	2	empirical	empirical	ADJ
ajis02-3199	497	3	study	study	NOUN
ajis02-3199	497	4	on	on	ADP
ajis02-3199	497	5	the	the	DET
ajis02-3199	497	6	short	short	ADJ
ajis02-3199	497	7	-	-	PUNCT
ajis02-3199	497	8	video	video	NOUN
ajis02-3199	497	9	platform	platform	NOUN
ajis02-3199	497	10	industry	industry	NOUN
ajis02-3199	497	11	.	.	PUNCT
ajis02-3199	498	1	the	the	DET
ajis02-3199	498	2	social	social	ADJ
ajis02-3199	498	3	science	science	NOUN
ajis02-3199	498	4	journal	journal	NOUN
ajis02-3199	498	5	,	,	PUNCT
ajis02-3199	498	6	56(3	56(3	NUM
ajis02-3199	498	7	)	)	PUNCT
ajis02-3199	498	8	,	,	PUNCT
ajis02-3199	498	9	401	401	NUM
ajis02-3199	498	10	-	-	SYM
ajis02-3199	498	11	416	416	NUM
ajis02-3199	498	12	.	.	PUNCT
ajis02-3199	499	1	xu	xu	INTJ
ajis02-3199	499	2	,	,	PUNCT
ajis02-3199	499	3	y.	y.	PROPN
ajis02-3199	499	4	,	,	PUNCT
ajis02-3199	499	5	tronvoll	tronvoll	PROPN
ajis02-3199	499	6	,	,	PUNCT
ajis02-3199	499	7	b.	b.	PROPN
ajis02-3199	499	8	,	,	PUNCT
ajis02-3199	499	9	&	&	CCONJ
ajis02-3199	499	10	edvardsson	edvardsson	PROPN
ajis02-3199	499	11	,	,	PUNCT
ajis02-3199	499	12	b.	b.	PROPN
ajis02-3199	499	13	(	(	PUNCT
ajis02-3199	499	14	2014	2014	NUM
ajis02-3199	499	15	)	)	PUNCT
ajis02-3199	499	16	.	.	PUNCT
ajis02-3199	500	1	recovering	recover	VERB
ajis02-3199	500	2	service	service	NOUN
ajis02-3199	500	3	failure	failure	NOUN
ajis02-3199	500	4	through	through	ADP
ajis02-3199	500	5	resource	resource	NOUN
ajis02-3199	500	6	integration	integration	NOUN
ajis02-3199	500	7	.	.	PUNCT
ajis02-3199	501	1	the	the	DET
ajis02-3199	501	2	service	service	NOUN
ajis02-3199	501	3	industries	industry	NOUN
ajis02-3199	501	4	journal	journal	NOUN
ajis02-3199	501	5	,	,	PUNCT
ajis02-3199	501	6	34(16	34(16	NUM
ajis02-3199	501	7	)	)	PUNCT
ajis02-3199	501	8	,	,	PUNCT
ajis02-3199	501	9	1253	1253	NUM
ajis02-3199	501	10	-	-	SYM
ajis02-3199	501	11	1271	1271	NUM
ajis02-3199	501	12	.	.	PUNCT
ajis02-3199	502	1	xu	xu	INTJ
ajis02-3199	502	2	,	,	PUNCT
ajis02-3199	502	3	x.	x.	PROPN
ajis02-3199	502	4	,	,	PUNCT
ajis02-3199	502	5	liu	liu	PROPN
ajis02-3199	502	6	,	,	PUNCT
ajis02-3199	502	7	w.	w.	PROPN
ajis02-3199	502	8	,	,	PUNCT
ajis02-3199	502	9	&	&	CCONJ
ajis02-3199	502	10	gursoy	gursoy	PROPN
ajis02-3199	502	11	,	,	PUNCT
ajis02-3199	502	12	d.	d.	PROPN
ajis02-3199	502	13	(	(	PUNCT
ajis02-3199	502	14	2019	2019	NUM
ajis02-3199	502	15	)	)	PUNCT
ajis02-3199	502	16	.	.	PUNCT
ajis02-3199	503	1	the	the	DET
ajis02-3199	503	2	impacts	impact	NOUN
ajis02-3199	503	3	of	of	ADP
ajis02-3199	503	4	service	service	NOUN
ajis02-3199	503	5	failure	failure	NOUN
ajis02-3199	503	6	and	and	CCONJ
ajis02-3199	503	7	recovery	recovery	NOUN
ajis02-3199	503	8	efforts	effort	NOUN
ajis02-3199	503	9	on	on	ADP
ajis02-3199	503	10	airline	airline	NOUN
ajis02-3199	503	11	customers	customer	NOUN
ajis02-3199	503	12	’	’	PART
ajis02-3199	503	13	emotions	emotion	NOUN
ajis02-3199	503	14	and	and	CCONJ
ajis02-3199	503	15	satisfaction	satisfaction	NOUN
ajis02-3199	503	16	.	.	PUNCT
ajis02-3199	504	1	journal	journal	PROPN
ajis02-3199	504	2	of	of	ADP
ajis02-3199	504	3	travel	travel	NOUN
ajis02-3199	504	4	research	research	NOUN
ajis02-3199	504	5	,	,	PUNCT
ajis02-3199	504	6	58(6	58(6	NOUN
ajis02-3199	504	7	)	)	PUNCT
ajis02-3199	504	8	,	,	PUNCT
ajis02-3199	504	9	1034	1034	NUM
ajis02-3199	504	10	-	-	SYM
ajis02-3199	504	11	1051	1051	NUM
ajis02-3199	504	12	.	.	PUNCT
ajis02-3199	505	1	zhu	zhu	PROPN
ajis02-3199	505	2	,	,	PUNCT
ajis02-3199	505	3	z.	z.	PROPN
ajis02-3199	505	4	,	,	PUNCT
ajis02-3199	505	5	nakata	nakata	NOUN
ajis02-3199	505	6	,	,	PUNCT
ajis02-3199	505	7	c.	c.	PROPN
ajis02-3199	505	8	,	,	PUNCT
ajis02-3199	505	9	sivakumar	sivakumar	PROPN
ajis02-3199	505	10	,	,	PUNCT
ajis02-3199	505	11	k.	k.	PROPN
ajis02-3199	505	12	,	,	PUNCT
ajis02-3199	505	13	&	&	CCONJ
ajis02-3199	505	14	grewal	grewal	PROPN
ajis02-3199	505	15	,	,	PUNCT
ajis02-3199	505	16	d.	d.	PROPN
ajis02-3199	505	17	(	(	PUNCT
ajis02-3199	505	18	2013	2013	NUM
ajis02-3199	505	19	)	)	PUNCT
ajis02-3199	505	20	.	.	PUNCT
ajis02-3199	506	1	fix	fix	VERB
ajis02-3199	506	2	it	it	PRON
ajis02-3199	506	3	or	or	CCONJ
ajis02-3199	506	4	leave	leave	VERB
ajis02-3199	506	5	it	it	PRON
ajis02-3199	506	6	?	?	PUNCT
ajis02-3199	507	1	customer	customer	NOUN
ajis02-3199	507	2	recovery	recovery	NOUN
ajis02-3199	507	3	from	from	ADP
ajis02-3199	507	4	self	self	NOUN
ajis02-3199	507	5	-	-	PUNCT
ajis02-3199	507	6	service	service	NOUN
ajis02-3199	507	7	technology	technology	NOUN
ajis02-3199	507	8	failures	failure	NOUN
ajis02-3199	507	9	.	.	PUNCT
ajis02-3199	508	1	journal	journal	NOUN
ajis02-3199	508	2	of	of	ADP
ajis02-3199	508	3	retailing	retailing	NOUN
ajis02-3199	508	4	,	,	PUNCT
ajis02-3199	508	5	89(1	89(1	NUM
ajis02-3199	508	6	)	)	PUNCT
ajis02-3199	508	7	,	,	PUNCT
ajis02-3199	508	8	15	15	NUM
ajis02-3199	508	9	-	-	SYM
ajis02-3199	508	10	29	29	NUM
ajis02-3199	508	11	.	.	PUNCT
ajis02-3199	509	1	appendix	appendix	NOUN
ajis02-3199	509	2	:	:	PUNCT
ajis02-3199	509	3	service	service	NOUN
ajis02-3199	509	4	recovery	recovery	NOUN
ajis02-3199	509	5	scenarios	scenario	NOUN
ajis02-3199	509	6	firm	firm	ADJ
ajis02-3199	509	7	recovery	recovery	NOUN
ajis02-3199	509	8	you	you	PRON
ajis02-3199	509	9	have	have	AUX
ajis02-3199	509	10	ordered	order	VERB
ajis02-3199	509	11	food	food	NOUN
ajis02-3199	509	12	from	from	ADP
ajis02-3199	509	13	a	a	DET
ajis02-3199	509	14	restaurant	restaurant	NOUN
ajis02-3199	509	15	nearby	nearby	ADV
ajis02-3199	509	16	through	through	ADP
ajis02-3199	509	17	your	your	PRON
ajis02-3199	509	18	favourite	favourite	ADJ
ajis02-3199	509	19	‘	'	PUNCT
ajis02-3199	509	20	food	food	NOUN
ajis02-3199	509	21	’	'	PUNCT
ajis02-3199	509	22	delivery	delivery	NOUN
ajis02-3199	509	23	app	app	NOUN
ajis02-3199	509	24	.	.	PUNCT
ajis02-3199	510	1	upon	upon	SCONJ
ajis02-3199	510	2	receiving	receive	VERB
ajis02-3199	510	3	the	the	DET
ajis02-3199	510	4	food	food	NOUN
ajis02-3199	510	5	,	,	PUNCT
ajis02-3199	510	6	you	you	PRON
ajis02-3199	510	7	have	have	AUX
ajis02-3199	510	8	realized	realize	VERB
ajis02-3199	510	9	that	that	SCONJ
ajis02-3199	510	10	the	the	DET
ajis02-3199	510	11	delivery	delivery	NOUN
ajis02-3199	510	12	boy	boy	NOUN
ajis02-3199	510	13	has	have	AUX
ajis02-3199	510	14	delivered	deliver	VERB
ajis02-3199	510	15	incomplete	incomplete	ADJ
ajis02-3199	510	16	order	order	NOUN
ajis02-3199	510	17	(	(	PUNCT
ajis02-3199	510	18	few	few	ADJ
ajis02-3199	510	19	items	item	NOUN
ajis02-3199	510	20	were	be	AUX
ajis02-3199	510	21	missing	miss	VERB
ajis02-3199	510	22	from	from	ADP
ajis02-3199	510	23	the	the	DET
ajis02-3199	510	24	order	order	NOUN
ajis02-3199	510	25	)	)	PUNCT
ajis02-3199	510	26	.	.	PUNCT
ajis02-3199	511	1	when	when	SCONJ
ajis02-3199	511	2	you	you	PRON
ajis02-3199	511	3	have	have	AUX
ajis02-3199	511	4	checked	check	VERB
ajis02-3199	511	5	with	with	ADP
ajis02-3199	511	6	the	the	DET
ajis02-3199	511	7	delivery	delivery	NOUN
ajis02-3199	511	8	boy	boy	NOUN
ajis02-3199	511	9	you	you	PRON
ajis02-3199	511	10	were	be	AUX
ajis02-3199	511	11	informed	inform	VERB
ajis02-3199	511	12	that	that	SCONJ
ajis02-3199	511	13	the	the	DET
ajis02-3199	511	14	refund	refund	NOUN
ajis02-3199	511	15	will	will	AUX
ajis02-3199	511	16	be	be	AUX
ajis02-3199	511	17	provided	provide	VERB
ajis02-3199	511	18	for	for	ADP
ajis02-3199	511	19	the	the	DET
ajis02-3199	511	20	missing	miss	VERB
ajis02-3199	511	21	items	item	NOUN
ajis02-3199	511	22	.	.	PUNCT
ajis02-3199	512	1	you	you	PRON
ajis02-3199	512	2	have	have	AUX
ajis02-3199	512	3	shared	share	VERB
ajis02-3199	512	4	the	the	DET
ajis02-3199	512	5	order	order	NOUN
ajis02-3199	512	6	number	number	NOUN
ajis02-3199	512	7	and	and	CCONJ
ajis02-3199	512	8	list	list	NOUN
ajis02-3199	512	9	of	of	ADP
ajis02-3199	512	10	items	item	NOUN
ajis02-3199	512	11	missing	miss	VERB
ajis02-3199	512	12	through	through	ADP
ajis02-3199	512	13	the	the	DET
ajis02-3199	512	14	chat	chat	PROPN
ajis02-3199	512	15	board	board	NOUN
ajis02-3199	512	16	provided	provide	VERB
ajis02-3199	512	17	on	on	ADP
ajis02-3199	512	18	the	the	DET
ajis02-3199	512	19	mobile	mobile	ADJ
ajis02-3199	512	20	app	app	NOUN
ajis02-3199	512	21	.	.	PUNCT
ajis02-3199	513	1	you	you	PRON
ajis02-3199	513	2	have	have	AUX
ajis02-3199	513	3	received	receive	VERB
ajis02-3199	513	4	the	the	DET
ajis02-3199	513	5	refund	refund	NOUN
ajis02-3199	513	6	for	for	ADP
ajis02-3199	513	7	the	the	DET
ajis02-3199	513	8	missing	miss	VERB
ajis02-3199	513	9	items	item	NOUN
ajis02-3199	513	10	.	.	PUNCT
ajis02-3199	514	1	joint	joint	ADJ
ajis02-3199	514	2	recovery	recovery	NOUN
ajis02-3199	514	3	you	you	PRON
ajis02-3199	514	4	have	have	AUX
ajis02-3199	514	5	ordered	order	VERB
ajis02-3199	514	6	food	food	NOUN
ajis02-3199	514	7	from	from	ADP
ajis02-3199	514	8	a	a	DET
ajis02-3199	514	9	restaurant	restaurant	NOUN
ajis02-3199	514	10	nearby	nearby	ADV
ajis02-3199	514	11	through	through	ADP
ajis02-3199	514	12	your	your	PRON
ajis02-3199	514	13	favourite	favourite	ADJ
ajis02-3199	514	14	‘	'	PUNCT
ajis02-3199	514	15	food	food	NOUN
ajis02-3199	514	16	’	'	PUNCT
ajis02-3199	514	17	delivery	delivery	NOUN
ajis02-3199	514	18	app	app	NOUN
ajis02-3199	514	19	.	.	PUNCT
ajis02-3199	515	1	upon	upon	SCONJ
ajis02-3199	515	2	receiving	receive	VERB
ajis02-3199	515	3	the	the	DET
ajis02-3199	515	4	food	food	NOUN
ajis02-3199	515	5	,	,	PUNCT
ajis02-3199	515	6	you	you	PRON
ajis02-3199	515	7	have	have	AUX
ajis02-3199	515	8	realized	realize	VERB
ajis02-3199	515	9	that	that	SCONJ
ajis02-3199	515	10	the	the	DET
ajis02-3199	515	11	delivery	delivery	NOUN
ajis02-3199	515	12	boy	boy	NOUN
ajis02-3199	515	13	has	have	AUX
ajis02-3199	515	14	delivered	deliver	VERB
ajis02-3199	515	15	incomplete	incomplete	ADJ
ajis02-3199	515	16	order	order	NOUN
ajis02-3199	515	17	(	(	PUNCT
ajis02-3199	515	18	few	few	ADJ
ajis02-3199	515	19	items	item	NOUN
ajis02-3199	515	20	were	be	AUX
ajis02-3199	515	21	missing	miss	VERB
ajis02-3199	515	22	from	from	ADP
ajis02-3199	515	23	the	the	DET
ajis02-3199	515	24	order	order	NOUN
ajis02-3199	515	25	)	)	PUNCT
ajis02-3199	515	26	.	.	PUNCT
ajis02-3199	516	1	when	when	SCONJ
ajis02-3199	516	2	you	you	PRON
ajis02-3199	516	3	have	have	AUX
ajis02-3199	516	4	checked	check	VERB
ajis02-3199	516	5	with	with	ADP
ajis02-3199	516	6	the	the	DET
ajis02-3199	516	7	delivery	delivery	NOUN
ajis02-3199	516	8	boy	boy	NOUN
ajis02-3199	516	9	you	you	PRON
ajis02-3199	516	10	were	be	AUX
ajis02-3199	516	11	informed	inform	VERB
ajis02-3199	516	12	that	that	SCONJ
ajis02-3199	516	13	the	the	DET
ajis02-3199	516	14	refund	refund	NOUN
ajis02-3199	516	15	will	will	AUX
ajis02-3199	516	16	be	be	AUX
ajis02-3199	516	17	provided	provide	VERB
ajis02-3199	516	18	for	for	ADP
ajis02-3199	516	19	the	the	DET
ajis02-3199	516	20	missing	miss	VERB
ajis02-3199	516	21	items	item	NOUN
ajis02-3199	516	22	.	.	PUNCT
ajis02-3199	517	1	you	you	PRON
ajis02-3199	517	2	have	have	AUX
ajis02-3199	517	3	shared	share	VERB
ajis02-3199	517	4	the	the	DET
ajis02-3199	517	5	order	order	NOUN
ajis02-3199	517	6	number	number	NOUN
ajis02-3199	517	7	and	and	CCONJ
ajis02-3199	517	8	list	list	NOUN
ajis02-3199	517	9	of	of	ADP
ajis02-3199	517	10	items	item	NOUN
ajis02-3199	517	11	missing	miss	VERB
ajis02-3199	517	12	with	with	ADP
ajis02-3199	517	13	the	the	DET
ajis02-3199	517	14	help	help	NOUN
ajis02-3199	517	15	of	of	ADP
ajis02-3199	517	16	support	support	NOUN
ajis02-3199	517	17	system	system	NOUN
ajis02-3199	517	18	available	available	ADJ
ajis02-3199	517	19	on	on	ADP
ajis02-3199	517	20	the	the	DET
ajis02-3199	517	21	app	app	NOUN
ajis02-3199	517	22	.	.	PUNCT
ajis02-3199	518	1	you	you	PRON
ajis02-3199	518	2	were	be	AUX
ajis02-3199	518	3	provided	provide	VERB
ajis02-3199	518	4	with	with	ADP
ajis02-3199	518	5	a	a	DET
ajis02-3199	518	6	link	link	NOUN
ajis02-3199	518	7	which	which	PRON
ajis02-3199	518	8	had	have	VERB
ajis02-3199	518	9	guidelines	guideline	NOUN
ajis02-3199	518	10	about	about	ADP
ajis02-3199	518	11	how	how	SCONJ
ajis02-3199	518	12	to	to	PART
ajis02-3199	518	13	get	get	VERB
ajis02-3199	518	14	refund	refund	NOUN
ajis02-3199	518	15	.	.	PUNCT
ajis02-3199	519	1	the	the	DET
ajis02-3199	519	2	process	process	NOUN
ajis02-3199	519	3	required	require	VERB
ajis02-3199	519	4	you	you	PRON
ajis02-3199	519	5	to	to	PART
ajis02-3199	519	6	share	share	VERB
ajis02-3199	519	7	the	the	DET
ajis02-3199	519	8	order	order	NOUN
ajis02-3199	519	9	details	detail	NOUN
ajis02-3199	519	10	and	and	CCONJ
ajis02-3199	519	11	pictures	picture	NOUN
ajis02-3199	519	12	of	of	ADP
ajis02-3199	519	13	the	the	DET
ajis02-3199	519	14	items	item	NOUN
ajis02-3199	519	15	received	receive	VERB
ajis02-3199	519	16	along	along	ADP
ajis02-3199	519	17	with	with	ADP
ajis02-3199	519	18	details	detail	NOUN
ajis02-3199	519	19	of	of	ADP
ajis02-3199	519	20	missing	miss	VERB
ajis02-3199	519	21	details	detail	NOUN
ajis02-3199	519	22	.	.	PUNCT
ajis02-3199	520	1	you	you	PRON
ajis02-3199	520	2	have	have	AUX
ajis02-3199	520	3	followed	follow	VERB
ajis02-3199	520	4	the	the	DET
ajis02-3199	520	5	instructions	instruction	NOUN
ajis02-3199	520	6	provided	provide	VERB
ajis02-3199	520	7	to	to	PART
ajis02-3199	520	8	initiate	initiate	VERB
ajis02-3199	520	9	the	the	DET
ajis02-3199	520	10	refund	refund	NOUN
ajis02-3199	520	11	process	process	NOUN
ajis02-3199	520	12	.	.	PUNCT
ajis02-3199	521	1	you	you	PRON
ajis02-3199	521	2	have	have	AUX
ajis02-3199	521	3	received	receive	VERB
ajis02-3199	521	4	the	the	DET
ajis02-3199	521	5	refund	refund	NOUN
ajis02-3199	521	6	for	for	ADP
ajis02-3199	521	7	the	the	DET
ajis02-3199	521	8	missing	miss	VERB
ajis02-3199	521	9	items	item	NOUN
ajis02-3199	521	10	.	.	PUNCT
ajis02-3199	522	1	australasian	australasian	ADJ
ajis02-3199	522	2	journal	journal	NOUN
ajis02-3199	522	3	of	of	ADP
ajis02-3199	522	4	information	information	NOUN
ajis02-3199	522	5	systems	system	NOUN
ajis02-3199	522	6	bhimavarapu	bhimavarapu	VERB
ajis02-3199	522	7	et	et	PROPN
ajis02-3199	522	8	al	al	PROPN
ajis02-3199	522	9	.	.	PROPN
ajis02-3199	522	10	2021	2021	NUM
ajis02-3199	522	11	,	,	PUNCT
ajis02-3199	522	12	vol	vol	NOUN
ajis02-3199	522	13	25	25	NUM
ajis02-3199	522	14	,	,	PUNCT
ajis02-3199	522	15	research	research	NOUN
ajis02-3199	522	16	on	on	ADP
ajis02-3199	522	17	consumer	consumer	NOUN
ajis02-3199	522	18	evaluation	evaluation	NOUN
ajis02-3199	522	19	interactive	interactive	ADJ
ajis02-3199	522	20	app	app	NOUN
ajis02-3199	522	21	-	-	PUNCT
ajis02-3199	522	22	based	base	VERB
ajis02-3199	522	23	services	service	NOUN
ajis02-3199	522	24	:	:	PUNCT
ajis02-3199	522	25	recovery	recovery	NOUN
ajis02-3199	522	26	evaluations	evaluation	NOUN
ajis02-3199	522	27	of	of	ADP
ajis02-3199	522	28	mobile	mobile	ADJ
ajis02-3199	522	29	applications	application	NOUN
ajis02-3199	522	30	20	20	NUM
ajis02-3199	522	31	firm	firm	NOUN
ajis02-3199	522	32	recovery	recovery	NOUN
ajis02-3199	522	33	you	you	PRON
ajis02-3199	522	34	have	have	AUX
ajis02-3199	522	35	ordered	order	VERB
ajis02-3199	522	36	food	food	NOUN
ajis02-3199	522	37	from	from	ADP
ajis02-3199	522	38	a	a	DET
ajis02-3199	522	39	restaurant	restaurant	NOUN
ajis02-3199	522	40	nearby	nearby	ADV
ajis02-3199	522	41	through	through	ADP
ajis02-3199	522	42	your	your	PRON
ajis02-3199	522	43	favourite	favourite	ADJ
ajis02-3199	522	44	‘	'	PUNCT
ajis02-3199	522	45	food	food	NOUN
ajis02-3199	522	46	’	'	PUNCT
ajis02-3199	522	47	delivery	delivery	NOUN
ajis02-3199	522	48	app	app	NOUN
ajis02-3199	522	49	.	.	PUNCT
ajis02-3199	523	1	upon	upon	SCONJ
ajis02-3199	523	2	receiving	receive	VERB
ajis02-3199	523	3	the	the	DET
ajis02-3199	523	4	food	food	NOUN
ajis02-3199	523	5	,	,	PUNCT
ajis02-3199	523	6	you	you	PRON
ajis02-3199	523	7	have	have	AUX
ajis02-3199	523	8	realized	realize	VERB
ajis02-3199	523	9	that	that	SCONJ
ajis02-3199	523	10	the	the	DET
ajis02-3199	523	11	delivery	delivery	NOUN
ajis02-3199	523	12	boy	boy	NOUN
ajis02-3199	523	13	has	have	AUX
ajis02-3199	523	14	delivered	deliver	VERB
ajis02-3199	523	15	incomplete	incomplete	ADJ
ajis02-3199	523	16	order	order	NOUN
ajis02-3199	523	17	(	(	PUNCT
ajis02-3199	523	18	few	few	ADJ
ajis02-3199	523	19	items	item	NOUN
ajis02-3199	523	20	were	be	AUX
ajis02-3199	523	21	missing	miss	VERB
ajis02-3199	523	22	from	from	ADP
ajis02-3199	523	23	the	the	DET
ajis02-3199	523	24	order	order	NOUN
ajis02-3199	523	25	)	)	PUNCT
ajis02-3199	523	26	.	.	PUNCT
ajis02-3199	524	1	when	when	SCONJ
ajis02-3199	524	2	you	you	PRON
ajis02-3199	524	3	have	have	AUX
ajis02-3199	524	4	checked	check	VERB
ajis02-3199	524	5	with	with	ADP
ajis02-3199	524	6	the	the	DET
ajis02-3199	524	7	delivery	delivery	NOUN
ajis02-3199	524	8	boy	boy	NOUN
ajis02-3199	524	9	you	you	PRON
ajis02-3199	524	10	were	be	AUX
ajis02-3199	524	11	informed	inform	VERB
ajis02-3199	524	12	that	that	SCONJ
ajis02-3199	524	13	the	the	DET
ajis02-3199	524	14	refund	refund	NOUN
ajis02-3199	524	15	will	will	AUX
ajis02-3199	524	16	be	be	AUX
ajis02-3199	524	17	provided	provide	VERB
ajis02-3199	524	18	for	for	ADP
ajis02-3199	524	19	the	the	DET
ajis02-3199	524	20	missing	miss	VERB
ajis02-3199	524	21	items	item	NOUN
ajis02-3199	524	22	.	.	PUNCT
ajis02-3199	525	1	you	you	PRON
ajis02-3199	525	2	have	have	AUX
ajis02-3199	525	3	found	find	VERB
ajis02-3199	525	4	the	the	DET
ajis02-3199	525	5	helpline	helpline	ADJ
ajis02-3199	525	6	number	number	NOUN
ajis02-3199	525	7	after	after	ADP
ajis02-3199	525	8	gathering	gather	VERB
ajis02-3199	525	9	information	information	NOUN
ajis02-3199	525	10	form	form	NOUN
ajis02-3199	525	11	internet	internet	NOUN
ajis02-3199	525	12	and	and	CCONJ
ajis02-3199	525	13	checked	check	VERB
ajis02-3199	525	14	for	for	ADP
ajis02-3199	525	15	the	the	DET
ajis02-3199	525	16	refund	refund	NOUN
ajis02-3199	525	17	process	process	NOUN
ajis02-3199	525	18	of	of	ADP
ajis02-3199	525	19	food	food	NOUN
ajis02-3199	525	20	delivery	delivery	NOUN
ajis02-3199	525	21	service	service	NOUN
ajis02-3199	525	22	provider	provider	NOUN
ajis02-3199	525	23	with	with	ADP
ajis02-3199	525	24	your	your	PRON
ajis02-3199	525	25	efforts	effort	NOUN
ajis02-3199	525	26	.	.	PUNCT
ajis02-3199	526	1	you	you	PRON
ajis02-3199	526	2	have	have	AUX
ajis02-3199	526	3	received	receive	VERB
ajis02-3199	526	4	the	the	DET
ajis02-3199	526	5	refund	refund	NOUN
ajis02-3199	526	6	after	after	ADP
ajis02-3199	526	7	initiating	initiate	VERB
ajis02-3199	526	8	the	the	DET
ajis02-3199	526	9	refund	refund	NOUN
ajis02-3199	526	10	process	process	NOUN
ajis02-3199	526	11	.	.	PUNCT
ajis02-3199	527	1	copyright	copyright	NOUN
ajis02-3199	527	2	:	:	PUNCT
ajis02-3199	527	3	©	©	PROPN
ajis02-3199	527	4	2021	2021	NUM
ajis02-3199	527	5	authors	author	NOUN
ajis02-3199	527	6	.	.	PUNCT
ajis02-3199	528	1	this	this	PRON
ajis02-3199	528	2	is	be	AUX
ajis02-3199	528	3	an	an	DET
ajis02-3199	528	4	open	open	ADJ
ajis02-3199	528	5	-	-	PUNCT
ajis02-3199	528	6	access	access	NOUN
ajis02-3199	528	7	article	article	NOUN
ajis02-3199	528	8	distributed	distribute	VERB
ajis02-3199	528	9	under	under	ADP
ajis02-3199	528	10	the	the	DET
ajis02-3199	528	11	terms	term	NOUN
ajis02-3199	528	12	of	of	ADP
ajis02-3199	528	13	the	the	DET
ajis02-3199	528	14	creative	creative	ADJ
ajis02-3199	528	15	commons	common	NOUN
ajis02-3199	528	16	attribution	attribution	NOUN
ajis02-3199	528	17	-	-	PUNCT
ajis02-3199	528	18	noncommercial	noncommercial	ADJ
ajis02-3199	528	19	3.0	3.0	NUM
ajis02-3199	528	20	australia	australia	NOUN
ajis02-3199	528	21	license	license	NOUN
ajis02-3199	528	22	,	,	PUNCT
ajis02-3199	528	23	which	which	PRON
ajis02-3199	528	24	permits	permit	VERB
ajis02-3199	528	25	noncommercial	noncommercial	ADJ
ajis02-3199	528	26	use	use	NOUN
ajis02-3199	528	27	,	,	PUNCT
ajis02-3199	528	28	distribution	distribution	NOUN
ajis02-3199	528	29	,	,	PUNCT
ajis02-3199	528	30	and	and	CCONJ
ajis02-3199	528	31	reproduction	reproduction	NOUN
ajis02-3199	528	32	in	in	ADP
ajis02-3199	528	33	any	any	DET
ajis02-3199	528	34	medium	medium	NOUN
ajis02-3199	528	35	,	,	PUNCT
ajis02-3199	528	36	provided	provide	VERB
ajis02-3199	528	37	the	the	DET
ajis02-3199	528	38	original	original	ADJ
ajis02-3199	528	39	author	author	NOUN
ajis02-3199	528	40	and	and	CCONJ
ajis02-3199	528	41	ajis	ajis	ADV
ajis02-3199	528	42	are	be	AUX
ajis02-3199	528	43	credited	credit	VERB
ajis02-3199	528	44	.	.	PUNCT
ajis02-3199	529	1	doi	doi	NOUN
ajis02-3199	529	2	:	:	PUNCT
ajis02-3199	529	3	https://doi.org/10.3127/ajis.v25i0.3199	https://doi.org/10.3127/ajis.v25i0.3199	VERB
ajis02-3199	529	4	http://creativecommons.org/licenses/by-nc/3.0/au/	http://creativecommons.org/licenses/by-nc/3.0/au/	NUM
ajis02-3199	529	5	1	1	NUM
ajis02-3199	529	6	introduction	introduction	NOUN
ajis02-3199	529	7	2	2	NUM
ajis02-3199	529	8	theoretical	theoretical	ADJ
ajis02-3199	529	9	framework	framework	NOUN
ajis02-3199	529	10	development	development	NOUN
ajis02-3199	529	11	2.1	2.1	NUM
ajis02-3199	529	12	service	service	NOUN
ajis02-3199	529	13	recovery	recovery	NOUN
ajis02-3199	529	14	and	and	CCONJ
ajis02-3199	529	15	recovery	recovery	NOUN
ajis02-3199	529	16	satisfaction	satisfaction	NOUN
ajis02-3199	529	17	2.2	2.2	NUM
ajis02-3199	529	18	service	service	NOUN
ajis02-3199	529	19	recovery	recovery	NOUN
ajis02-3199	529	20	and	and	CCONJ
ajis02-3199	529	21	cbe	cbe	PROPN
ajis02-3199	529	22	2.3	2.3	NUM
ajis02-3199	529	23	service	service	NOUN
ajis02-3199	529	24	recovery	recovery	NOUN
ajis02-3199	529	25	and	and	CCONJ
ajis02-3199	529	26	e	e	NOUN
ajis02-3199	529	27	-	-	NOUN
ajis02-3199	529	28	word	word	NOUN
ajis02-3199	529	29	of	of	ADP
ajis02-3199	529	30	mouth	mouth	NOUN
ajis02-3199	529	31	(	(	PUNCT
ajis02-3199	529	32	e	e	NOUN
ajis02-3199	529	33	-	-	NOUN
ajis02-3199	529	34	wom	wom	NOUN
ajis02-3199	529	35	)	)	PUNCT
ajis02-3199	529	36	2.4	2.4	NUM
ajis02-3199	529	37	cbe	cbe	PROPN
ajis02-3199	529	38	and	and	CCONJ
ajis02-3199	529	39	e	e	NOUN
ajis02-3199	529	40	-	-	NOUN
ajis02-3199	529	41	word	word	NOUN
ajis02-3199	529	42	of	of	ADP
ajis02-3199	529	43	mouth	mouth	NOUN
ajis02-3199	529	44	2.5	2.5	NUM
ajis02-3199	529	45	cbe	cbe	PROPN
ajis02-3199	529	46	,	,	PUNCT
ajis02-3199	529	47	recovery	recovery	NOUN
ajis02-3199	529	48	satisfaction	satisfaction	NOUN
ajis02-3199	529	49	and	and	CCONJ
ajis02-3199	529	50	e	e	NOUN
ajis02-3199	529	51	-	-	NOUN
ajis02-3199	529	52	wom	wom	ADJ
ajis02-3199	529	53	3	3	NUM
ajis02-3199	529	54	methodology	methodology	NOUN
ajis02-3199	529	55	3.1	3.1	NUM
ajis02-3199	529	56	sampling	sampling	NOUN
ajis02-3199	529	57	and	and	CCONJ
ajis02-3199	529	58	data	data	NOUN
ajis02-3199	529	59	collection	collection	NOUN
ajis02-3199	529	60	procedure	procedure	NOUN
ajis02-3199	529	61	3.1.1	3.1.1	NUM
ajis02-3199	529	62	sample	sample	NOUN
ajis02-3199	529	63	characteristics	characteristic	NOUN
ajis02-3199	529	64	3.2	3.2	NUM
ajis02-3199	529	65	measures	measure	NOUN
ajis02-3199	529	66	3.3	3.3	NUM
ajis02-3199	529	67	data	datum	NOUN
ajis02-3199	529	68	analysis	analysis	NOUN
ajis02-3199	529	69	3.3.1	3.3.1	NUM
ajis02-3199	529	70	common	common	ADJ
ajis02-3199	529	71	method	method	NOUN
ajis02-3199	529	72	bias	bias	NOUN
ajis02-3199	529	73	3.3.2	3.3.2	NUM
ajis02-3199	529	74	preliminary	preliminary	ADJ
ajis02-3199	529	75	analysis	analysis	NOUN
ajis02-3199	529	76	3.3.3	3.3.3	NUM
ajis02-3199	529	77	scenario	scenario	NOUN
ajis02-3199	529	78	realism	realism	NOUN
ajis02-3199	529	79	and	and	CCONJ
ajis02-3199	529	80	manipulation	manipulation	NOUN
ajis02-3199	529	81	check	check	VERB
ajis02-3199	529	82	4	4	NUM
ajis02-3199	529	83	results	result	NOUN
ajis02-3199	529	84	5	5	NUM
ajis02-3199	529	85	discussion	discussion	NOUN
ajis02-3199	529	86	5.1	5.1	NUM
ajis02-3199	529	87	theoretical	theoretical	ADJ
ajis02-3199	529	88	contributions	contribution	NOUN
ajis02-3199	529	89	5.2	5.2	NUM
ajis02-3199	529	90	managerial	managerial	ADJ
ajis02-3199	529	91	implications	implication	NOUN
ajis02-3199	529	92	6	6	NUM
ajis02-3199	529	93	limitations	limitation	NOUN
ajis02-3199	529	94	and	and	CCONJ
ajis02-3199	529	95	directions	direction	NOUN
ajis02-3199	529	96	for	for	ADP
ajis02-3199	529	97	future	future	ADJ
ajis02-3199	529	98	research	research	NOUN
ajis02-3199	529	99	7	7	NUM
ajis02-3199	529	100	conclusion	conclusion	NOUN