id	sid	tid	token	lemma	pos
ajis02-391	1	1	quality	quality	NOUN
ajis02-391	1	2	management	management	NOUN
ajis02-391	1	3	systems	system	NOUN
ajis02-391	1	4	in	in	ADP
ajis02-391	1	5	australian	australian	ADJ
ajis02-391	1	6	software	software	NOUN
ajis02-391	1	7	houses	house	NOUN
ajis02-391	1	8	:	:	PUNCT
ajis02-391	1	9	some	some	DET
ajis02-391	1	10	problems	problem	NOUN
ajis02-391	1	11	of	of	ADP
ajis02-391	1	12	sustaining	sustain	VERB
ajis02-391	1	13	creativity	creativity	NOUN
ajis02-391	1	14	in	in	ADP
ajis02-391	1	15	the	the	DET
ajis02-391	1	16	sofware	sofware	NOUN
ajis02-391	1	17	process	process	NOUN
ajis02-391	1	18	liisa	liisa	PROPN
ajis02-391	1	19	a.	a.	PROPN
ajis02-391	1	20	von	von	PROPN
ajis02-391	1	21	hellens	hellens	PROPN
ajis02-391	1	22	school	school	PROPN
ajis02-391	1	23	of	of	ADP
ajis02-391	1	24	computing	computing	NOUN
ajis02-391	1	25	and	and	CCONJ
ajis02-391	1	26	information	information	NOUN
ajis02-391	1	27	technology	technology	NOUN
ajis02-391	1	28	,	,	PUNCT
ajis02-391	1	29	griffith	griffith	PROPN
ajis02-391	1	30	university	university	PROPN
ajis02-391	1	31	nathan	nathan	PROPN
ajis02-391	1	32	campus	campus	PROPN
ajis02-391	1	33	,	,	PUNCT
ajis02-391	1	34	kessels	kessel	NOUN
ajis02-391	1	35	road	road	NOUN
ajis02-391	1	36	,	,	PUNCT
ajis02-391	1	37	brisbane	brisbane	NOUN
ajis02-391	1	38	,	,	PUNCT
ajis02-391	1	39	4111	4111	NUM
ajis02-391	1	40	qld	qld	PROPN
ajis02-391	1	41	,	,	PUNCT
ajis02-391	1	42	australia	australia	PROPN
ajis02-391	1	43	l.hellens	l.hellen	VERB
ajis02-391	1	44	@cit.gu	@cit.gu	NOUN
ajis02-391	1	45	.edu	.edu	PUNCT
ajis02-391	2	1	.au	.au	PUNCT
ajis02-391	2	2	abstract	abstract	ADJ
ajis02-391	2	3	software	software	NOUN
ajis02-391	2	4	houses	house	NOUN
ajis02-391	2	5	are	be	AUX
ajis02-391	2	6	taking	take	VERB
ajis02-391	2	7	steps	step	NOUN
ajis02-391	2	8	towards	towards	ADP
ajis02-391	2	9	the	the	DET
ajis02-391	2	10	implementation	implementation	NOUN
ajis02-391	2	11	of	of	ADP
ajis02-391	2	12	quality	quality	NOUN
ajis02-391	2	13	management	management	NOUN
ajis02-391	2	14	systems	system	NOUN
ajis02-391	2	15	(	(	PUNCT
ajis02-391	2	16	qms	qms	NOUN
ajis02-391	2	17	)	)	PUNCT
ajis02-391	2	18	and	and	CCONJ
ajis02-391	2	19	achieving	achieve	VERB
ajis02-391	2	20	certification	certification	NOUN
ajis02-391	2	21	to	to	ADP
ajis02-391	2	22	international	international	ADJ
ajis02-391	2	23	quality	quality	NOUN
ajis02-391	2	24	standards	standard	NOUN
ajis02-391	2	25	.	.	PUNCT
ajis02-391	3	1	there	there	PRON
ajis02-391	3	2	is	be	VERB
ajis02-391	3	3	an	an	DET
ajis02-391	3	4	increasing	increase	VERB
ajis02-391	3	5	tendency	tendency	NOUN
ajis02-391	3	6	to	to	PART
ajis02-391	3	7	require	require	VERB
ajis02-391	3	8	quality	quality	NOUN
ajis02-391	3	9	certificates	certificate	NOUN
ajis02-391	3	10	from	from	ADP
ajis02-391	3	11	system	system	NOUN
ajis02-391	3	12	suppliers	supplier	NOUN
ajis02-391	3	13	before	before	SCONJ
ajis02-391	3	14	business	business	NOUN
ajis02-391	3	15	can	can	AUX
ajis02-391	3	16	be	be	AUX
ajis02-391	3	17	even	even	ADV
ajis02-391	3	18	considered	consider	VERB
ajis02-391	3	19	.	.	PUNCT
ajis02-391	4	1	the	the	DET
ajis02-391	4	2	qms	qms	PROPN
ajis02-391	4	3	is	be	AUX
ajis02-391	4	4	seen	see	VERB
ajis02-391	4	5	as	as	ADP
ajis02-391	4	6	a	a	DET
ajis02-391	4	7	way	way	NOUN
ajis02-391	4	8	of	of	ADP
ajis02-391	4	9	avoiding	avoid	VERB
ajis02-391	4	10	personnel	personnel	NOUN
ajis02-391	4	11	risk	risk	NOUN
ajis02-391	4	12	if	if	SCONJ
ajis02-391	4	13	product	product	NOUN
ajis02-391	4	14	and	and	CCONJ
ajis02-391	4	15	market	market	NOUN
ajis02-391	4	16	knowledge	knowledge	NOUN
ajis02-391	4	17	remains	remain	VERB
ajis02-391	4	18	in	in	ADP
ajis02-391	4	19	the	the	DET
ajis02-391	4	20	possession	possession	NOUN
ajis02-391	4	21	of	of	ADP
ajis02-391	4	22	individuals	individual	NOUN
ajis02-391	4	23	.	.	PUNCT
ajis02-391	5	1	it	it	PRON
ajis02-391	5	2	is	be	AUX
ajis02-391	5	3	also	also	ADV
ajis02-391	5	4	felt	feel	VERB
ajis02-391	5	5	that	that	SCONJ
ajis02-391	5	6	quality	quality	NOUN
ajis02-391	5	7	procedures	procedure	NOUN
ajis02-391	5	8	in	in	ADP
ajis02-391	5	9	place	place	NOUN
ajis02-391	5	10	will	will	AUX
ajis02-391	5	11	improve	improve	VERB
ajis02-391	5	12	the	the	DET
ajis02-391	5	13	company	company	NOUN
ajis02-391	5	14	's	's	PART
ajis02-391	5	15	image	image	NOUN
ajis02-391	5	16	,	,	PUNCT
ajis02-391	5	17	attract	attract	VERB
ajis02-391	5	18	new	new	ADJ
ajis02-391	5	19	staff	staff	NOUN
ajis02-391	5	20	and	and	CCONJ
ajis02-391	5	21	help	help	VERB
ajis02-391	5	22	to	to	PART
ajis02-391	5	23	keep	keep	VERB
ajis02-391	5	24	the	the	DET
ajis02-391	5	25	staff	staff	NOUN
ajis02-391	5	26	turnover	turnover	NOUN
ajis02-391	5	27	low	low	ADJ
ajis02-391	5	28	.	.	PUNCT
ajis02-391	6	1	however	however	ADV
ajis02-391	6	2	,	,	PUNCT
ajis02-391	6	3	the	the	DET
ajis02-391	6	4	application	application	NOUN
ajis02-391	6	5	of	of	ADP
ajis02-391	6	6	standards	standard	NOUN
ajis02-391	6	7	to	to	ADP
ajis02-391	6	8	the	the	DET
ajis02-391	6	9	less	less	ADV
ajis02-391	6	10	structured	structured	ADJ
ajis02-391	6	11	tasks	task	NOUN
ajis02-391	6	12	,	,	PUNCT
ajis02-391	6	13	eg	eg	NOUN
ajis02-391	6	14	.	.	PUNCT
ajis02-391	7	1	pre	pre	ADJ
ajis02-391	7	2	-	-	NOUN
ajis02-391	7	3	sales	sale	NOUN
ajis02-391	7	4	or	or	CCONJ
ajis02-391	7	5	research	research	NOUN
ajis02-391	7	6	and	and	CCONJ
ajis02-391	7	7	development	development	NOUN
ajis02-391	7	8	tasks	task	NOUN
ajis02-391	7	9	,	,	PUNCT
ajis02-391	7	10	was	be	AUX
ajis02-391	7	11	seen	see	VERB
ajis02-391	7	12	to	to	PART
ajis02-391	7	13	stifle	stifle	VERB
ajis02-391	7	14	the	the	DET
ajis02-391	7	15	creativity	creativity	NOUN
ajis02-391	7	16	needed	need	VERB
ajis02-391	7	17	to	to	PART
ajis02-391	7	18	complete	complete	VERB
ajis02-391	7	19	them	they	PRON
ajis02-391	7	20	successfully	successfully	ADV
ajis02-391	7	21	.	.	PUNCT
ajis02-391	8	1	introduction	introduction	NOUN
ajis02-391	8	2	background	background	NOUN
ajis02-391	8	3	—	—	PUNCT
ajis02-391	8	4	the	the	DET
ajis02-391	8	5	national	national	ADJ
ajis02-391	8	6	initiative	initiative	NOUN
ajis02-391	8	7	to	to	PART
ajis02-391	8	8	improve	improve	VERB
ajis02-391	8	9	software	software	NOUN
ajis02-391	8	10	quality	quality	NOUN
ajis02-391	8	11	as	as	ADP
ajis02-391	8	12	barriers	barrier	NOUN
ajis02-391	8	13	of	of	ADP
ajis02-391	8	14	free	free	ADJ
ajis02-391	8	15	trade	trade	NOUN
ajis02-391	8	16	are	be	AUX
ajis02-391	8	17	gradually	gradually	ADV
ajis02-391	8	18	disappearing	disappear	VERB
ajis02-391	8	19	the	the	DET
ajis02-391	8	20	opportunities	opportunity	NOUN
ajis02-391	8	21	for	for	ADP
ajis02-391	8	22	co	co	NOUN
ajis02-391	8	23	-	-	NOUN
ajis02-391	8	24	operation	operation	NOUN
ajis02-391	8	25	and	and	CCONJ
ajis02-391	8	26	world	world	NOUN
ajis02-391	8	27	wide	wide	ADJ
ajis02-391	8	28	trade	trade	NOUN
ajis02-391	8	29	increase	increase	NOUN
ajis02-391	8	30	also	also	ADV
ajis02-391	8	31	in	in	ADP
ajis02-391	8	32	the	the	DET
ajis02-391	8	33	it	it	PROPN
ajis02-391	8	34	industry	industry	NOUN
ajis02-391	8	35	.	.	PUNCT
ajis02-391	9	1	the	the	DET
ajis02-391	9	2	new	new	ADJ
ajis02-391	9	3	trade	trade	NOUN
ajis02-391	9	4	order	order	NOUN
ajis02-391	9	5	requires	require	VERB
ajis02-391	9	6	adoption	adoption	NOUN
ajis02-391	9	7	of	of	ADP
ajis02-391	9	8	adequate	adequate	ADJ
ajis02-391	9	9	standards	standard	NOUN
ajis02-391	9	10	,	,	PUNCT
ajis02-391	9	11	otherwise	otherwise	ADV
ajis02-391	9	12	the	the	DET
ajis02-391	9	13	offerings	offering	NOUN
ajis02-391	9	14	of	of	ADP
ajis02-391	9	15	individual	individual	ADJ
ajis02-391	9	16	nations	nation	NOUN
ajis02-391	9	17	will	will	AUX
ajis02-391	9	18	not	not	PART
ajis02-391	9	19	be	be	AUX
ajis02-391	9	20	trusted	trust	VERB
ajis02-391	9	21	and	and	CCONJ
ajis02-391	9	22	the	the	DET
ajis02-391	9	23	proper	proper	ADJ
ajis02-391	9	24	development	development	NOUN
ajis02-391	9	25	of	of	ADP
ajis02-391	9	26	the	the	DET
ajis02-391	9	27	market	market	NOUN
ajis02-391	9	28	will	will	AUX
ajis02-391	9	29	not	not	PART
ajis02-391	9	30	become	become	VERB
ajis02-391	9	31	possible	possible	ADJ
ajis02-391	9	32	.	.	PUNCT
ajis02-391	10	1	for	for	ADP
ajis02-391	10	2	some	some	DET
ajis02-391	10	3	markets	market	NOUN
ajis02-391	10	4	,	,	PUNCT
ajis02-391	10	5	it	it	PRON
ajis02-391	10	6	is	be	AUX
ajis02-391	10	7	essential	essential	ADJ
ajis02-391	10	8	to	to	PART
ajis02-391	10	9	have	have	VERB
ajis02-391	10	10	quality	quality	NOUN
ajis02-391	10	11	certification	certification	NOUN
ajis02-391	10	12	for	for	ADP
ajis02-391	10	13	software	software	NOUN
ajis02-391	10	14	products	product	NOUN
ajis02-391	10	15	.	.	PUNCT
ajis02-391	11	1	an	an	DET
ajis02-391	11	2	essential	essential	ADJ
ajis02-391	11	3	step	step	NOUN
ajis02-391	11	4	in	in	ADP
ajis02-391	11	5	achieving	achieve	VERB
ajis02-391	11	6	software	software	NOUN
ajis02-391	11	7	quality	quality	NOUN
ajis02-391	11	8	is	be	AUX
ajis02-391	11	9	the	the	DET
ajis02-391	11	10	construction	construction	NOUN
ajis02-391	11	11	of	of	ADP
ajis02-391	11	12	a	a	DET
ajis02-391	11	13	quality	quality	NOUN
ajis02-391	11	14	management	management	NOUN
ajis02-391	11	15	system	system	NOUN
ajis02-391	11	16	(	(	PUNCT
ajis02-391	11	17	qms	qms	NOUN
ajis02-391	11	18	)	)	PUNCT
ajis02-391	11	19	.	.	PUNCT
ajis02-391	12	1	this	this	PRON
ajis02-391	12	2	involves	involve	VERB
ajis02-391	12	3	the	the	DET
ajis02-391	12	4	identification	identification	NOUN
ajis02-391	12	5	and	and	CCONJ
ajis02-391	12	6	formalisation	formalisation	NOUN
ajis02-391	12	7	of	of	ADP
ajis02-391	12	8	all	all	DET
ajis02-391	12	9	business	business	NOUN
ajis02-391	12	10	processes	process	NOUN
ajis02-391	12	11	that	that	PRON
ajis02-391	12	12	can	can	AUX
ajis02-391	12	13	affect	affect	VERB
ajis02-391	12	14	delivered	deliver	VERB
ajis02-391	12	15	quality	quality	NOUN
ajis02-391	12	16	.	.	PUNCT
ajis02-391	13	1	the	the	DET
ajis02-391	13	2	collective	collective	ADJ
ajis02-391	13	3	efforts	effort	NOUN
ajis02-391	13	4	of	of	ADP
ajis02-391	13	5	staff	staff	NOUN
ajis02-391	13	6	can	can	AUX
ajis02-391	13	7	then	then	ADV
ajis02-391	13	8	be	be	AUX
ajis02-391	13	9	recognised	recognise	VERB
ajis02-391	13	10	by	by	ADP
ajis02-391	13	11	seeking	seek	VERB
ajis02-391	13	12	conformance	conformance	NOUN
ajis02-391	13	13	certification	certification	NOUN
ajis02-391	13	14	of	of	ADP
ajis02-391	13	15	the	the	DET
ajis02-391	13	16	qms	qms	PROPN
ajis02-391	13	17	to	to	ADP
ajis02-391	13	18	international	international	ADJ
ajis02-391	13	19	standards	standard	NOUN
ajis02-391	13	20	by	by	ADP
ajis02-391	13	21	impartial	impartial	ADJ
ajis02-391	13	22	certification	certification	NOUN
ajis02-391	13	23	companies	company	NOUN
ajis02-391	13	24	operating	operate	VERB
ajis02-391	13	25	under	under	ADP
ajis02-391	13	26	agreed	agree	VERB
ajis02-391	13	27	arrangements	arrangement	NOUN
ajis02-391	13	28	.	.	PUNCT
ajis02-391	14	1	this	this	DET
ajis02-391	14	2	paper	paper	NOUN
ajis02-391	14	3	provides	provide	VERB
ajis02-391	14	4	an	an	DET
ajis02-391	14	5	insight	insight	NOUN
ajis02-391	14	6	into	into	ADP
ajis02-391	14	7	some	some	PRON
ajis02-391	14	8	of	of	ADP
ajis02-391	14	9	the	the	DET
ajis02-391	14	10	problems	problem	NOUN
ajis02-391	14	11	related	relate	VERB
ajis02-391	14	12	to	to	ADP
ajis02-391	14	13	the	the	DET
ajis02-391	14	14	quality	quality	NOUN
ajis02-391	14	15	accreditation	accreditation	NOUN
ajis02-391	14	16	process	process	NOUN
ajis02-391	14	17	in	in	ADP
ajis02-391	14	18	systems	system	NOUN
ajis02-391	14	19	houses	house	NOUN
ajis02-391	14	20	.	.	PUNCT
ajis02-391	15	1	although	although	SCONJ
ajis02-391	15	2	the	the	DET
ajis02-391	15	3	research	research	NOUN
ajis02-391	15	4	was	be	AUX
ajis02-391	15	5	carried	carry	VERB
ajis02-391	15	6	out	out	ADP
ajis02-391	15	7	in	in	ADP
ajis02-391	15	8	australia	australia	PROPN
ajis02-391	15	9	and	and	CCONJ
ajis02-391	15	10	the	the	DET
ajis02-391	15	11	results	result	NOUN
ajis02-391	15	12	therefore	therefore	ADV
ajis02-391	15	13	reflect	reflect	VERB
ajis02-391	15	14	local	local	ADJ
ajis02-391	15	15	industry	industry	NOUN
ajis02-391	15	16	structure	structure	NOUN
ajis02-391	15	17	,	,	PUNCT
ajis02-391	15	18	we	we	PRON
ajis02-391	15	19	feel	feel	VERB
ajis02-391	15	20	that	that	SCONJ
ajis02-391	15	21	software	software	NOUN
ajis02-391	15	22	industry	industry	NOUN
ajis02-391	15	23	in	in	ADP
ajis02-391	15	24	other	other	ADJ
ajis02-391	15	25	countries	country	NOUN
ajis02-391	15	26	is	be	AUX
ajis02-391	15	27	very	very	ADV
ajis02-391	15	28	much	much	ADV
ajis02-391	15	29	the	the	DET
ajis02-391	15	30	same	same	ADJ
ajis02-391	15	31	,	,	PUNCT
ajis02-391	15	32	with	with	ADP
ajis02-391	15	33	only	only	ADJ
ajis02-391	15	34	minor	minor	ADJ
ajis02-391	15	35	differences	difference	NOUN
ajis02-391	15	36	in	in	ADP
ajis02-391	15	37	emphasis	emphasis	NOUN
ajis02-391	15	38	.	.	PUNCT
ajis02-391	16	1	our	our	PRON
ajis02-391	16	2	plan	plan	NOUN
ajis02-391	16	3	is	be	AUX
ajis02-391	16	4	in	in	ADP
ajis02-391	16	5	the	the	DET
ajis02-391	16	6	near	near	ADJ
ajis02-391	16	7	future	future	NOUN
ajis02-391	16	8	to	to	PART
ajis02-391	16	9	compare	compare	VERB
ajis02-391	16	10	our	our	PRON
ajis02-391	16	11	findings	finding	NOUN
ajis02-391	16	12	with	with	ADP
ajis02-391	16	13	the	the	DET
ajis02-391	16	14	situation	situation	NOUN
ajis02-391	16	15	in	in	ADP
ajis02-391	16	16	some	some	DET
ajis02-391	16	17	european	european	ADJ
ajis02-391	16	18	countries	country	NOUN
ajis02-391	16	19	.	.	PUNCT
ajis02-391	17	1	the	the	DET
ajis02-391	17	2	australian	australian	ADJ
ajis02-391	17	3	software	software	NOUN
ajis02-391	17	4	industry	industry	NOUN
ajis02-391	17	5	is	be	AUX
ajis02-391	17	6	a	a	DET
ajis02-391	17	7	major	major	ADJ
ajis02-391	17	8	growth	growth	NOUN
ajis02-391	17	9	industry	industry	NOUN
ajis02-391	17	10	*	*	PUNCT
ajis02-391	17	11	playing	play	VERB
ajis02-391	17	12	a	a	DET
ajis02-391	17	13	vital	vital	ADJ
ajis02-391	17	14	role	role	NOUN
ajis02-391	17	15	in	in	ADP
ajis02-391	17	16	enabling	enable	VERB
ajis02-391	17	17	the	the	DET
ajis02-391	17	18	manufacturing	manufacturing	NOUN
ajis02-391	17	19	and	and	CCONJ
ajis02-391	17	20	service	service	NOUN
ajis02-391	17	21	industries	industry	NOUN
ajis02-391	17	22	to	to	PART
ajis02-391	17	23	become	become	VERB
ajis02-391	17	24	more	more	ADV
ajis02-391	17	25	efficient	efficient	ADJ
ajis02-391	17	26	,	,	PUNCT
ajis02-391	17	27	productive	productive	ADJ
ajis02-391	17	28	and	and	CCONJ
ajis02-391	17	29	competitive	competitive	ADJ
ajis02-391	17	30	.	.	PUNCT
ajis02-391	18	1	despite	despite	SCONJ
ajis02-391	18	2	its	its	PRON
ajis02-391	18	3	vital	vital	ADJ
ajis02-391	18	4	role	role	NOUN
ajis02-391	18	5	several	several	ADJ
ajis02-391	18	6	factors	factor	NOUN
ajis02-391	18	7	are	be	AUX
ajis02-391	18	8	threatening	threaten	VERB
ajis02-391	18	9	the	the	DET
ajis02-391	18	10	software	software	NOUN
ajis02-391	18	11	industry	industry	NOUN
ajis02-391	18	12	's	's	PART
ajis02-391	18	13	ability	ability	NOUN
ajis02-391	18	14	to	to	PART
ajis02-391	18	15	survive	survive	VERB
ajis02-391	18	16	and	and	CCONJ
ajis02-391	18	17	flourish	flourish	VERB
ajis02-391	18	18	in	in	ADP
ajis02-391	18	19	the	the	DET
ajis02-391	18	20	increasingly	increasingly	ADV
ajis02-391	18	21	competitive	competitive	ADJ
ajis02-391	18	22	international	international	ADJ
ajis02-391	18	23	market.^	market.^	NOUN
ajis02-391	18	24	there	there	PRON
ajis02-391	18	25	is	be	VERB
ajis02-391	18	26	a	a	DET
ajis02-391	18	27	lack	lack	NOUN
ajis02-391	18	28	of	of	ADP
ajis02-391	18	29	information	information	NOUN
ajis02-391	18	30	available	available	ADJ
ajis02-391	18	31	for	for	ADP
ajis02-391	18	32	senior	senior	ADJ
ajis02-391	18	33	management	management	NOUN
ajis02-391	18	34	on	on	ADP
ajis02-391	18	35	the	the	DET
ajis02-391	18	36	internal	internal	ADJ
ajis02-391	18	37	and	and	CCONJ
ajis02-391	18	38	external	external	ADJ
ajis02-391	18	39	value	value	NOUN
ajis02-391	18	40	of	of	ADP
ajis02-391	18	41	quality	quality	NOUN
ajis02-391	18	42	management	management	NOUN
ajis02-391	18	43	systems	system	NOUN
ajis02-391	18	44	for	for	ADP
ajis02-391	18	45	software	software	NOUN
ajis02-391	18	46	developers	developer	NOUN
ajis02-391	18	47	and	and	CCONJ
ajis02-391	18	48	on	on	ADP
ajis02-391	18	49	more	more	ADJ
ajis02-391	18	50	general	general	ADJ
ajis02-391	18	51	quality	quality	NOUN
ajis02-391	18	52	issues	issue	NOUN
ajis02-391	18	53	.	.	PUNCT
ajis02-391	19	1	there	there	PRON
ajis02-391	19	2	should	should	AUX
ajis02-391	19	3	be	be	AUX
ajis02-391	19	4	more	more	ADJ
ajis02-391	19	5	options	option	NOUN
ajis02-391	19	6	for	for	ADP
ajis02-391	19	7	software	software	NOUN
ajis02-391	19	8	developers	developer	NOUN
ajis02-391	19	9	to	to	PART
ajis02-391	19	10	apply	apply	VERB
ajis02-391	19	11	quality	quality	NOUN
ajis02-391	19	12	methods	method	NOUN
ajis02-391	19	13	,	,	PUNCT
ajis02-391	19	14	and	and	CCONJ
ajis02-391	19	15	infrastructure	infrastructure	NOUN
ajis02-391	19	16	support	support	NOUN
ajis02-391	19	17	for	for	ADP
ajis02-391	19	18	companies	company	NOUN
ajis02-391	19	19	wishing	wish	VERB
ajis02-391	19	20	to	to	PART
ajis02-391	19	21	implement	implement	VERB
ajis02-391	19	22	quality	quality	NOUN
ajis02-391	19	23	.	.	PUNCT
ajis02-391	20	1	software	software	NOUN
ajis02-391	20	2	pilot	pilot	NOUN
ajis02-391	20	3	case	case	NOUN
ajis02-391	20	4	studies	study	VERB
ajis02-391	20	5	the	the	DET
ajis02-391	20	6	software	software	NOUN
ajis02-391	20	7	pilot	pilot	NOUN
ajis02-391	20	8	case	case	NOUN
ajis02-391	20	9	studies	study	NOUN
ajis02-391	20	10	project	project	NOUN
ajis02-391	20	11	which	which	PRON
ajis02-391	20	12	is	be	AUX
ajis02-391	20	13	considered	consider	VERB
ajis02-391	20	14	in	in	ADP
ajis02-391	20	15	this	this	DET
ajis02-391	20	16	paper	paper	NOUN
ajis02-391	20	17	is	be	AUX
ajis02-391	20	18	part	part	NOUN
ajis02-391	20	19	of	of	ADP
ajis02-391	20	20	the	the	DET
ajis02-391	20	21	australian	australian	ADJ
ajis02-391	20	22	commonwealth	commonwealth	PROPN
ajis02-391	20	23	government	government	NOUN
ajis02-391	20	24	response	response	NOUN
ajis02-391	20	25	to	to	ADP
ajis02-391	20	26	requests	request	NOUN
ajis02-391	20	27	from	from	ADP
ajis02-391	20	28	the	the	DET
ajis02-391	20	29	software	software	NOUN
ajis02-391	20	30	industry	industry	NOUN
ajis02-391	20	31	,	,	PUNCT
ajis02-391	20	32	to	to	PART
ajis02-391	20	33	provide	provide	VERB
ajis02-391	20	34	an	an	DET
ajis02-391	20	35	overview	overview	NOUN
ajis02-391	20	36	of	of	ADP
ajis02-391	20	37	the	the	DET
ajis02-391	20	38	current	current	ADJ
ajis02-391	20	39	status	status	NOUN
ajis02-391	20	40	of	of	ADP
ajis02-391	20	41	software	software	NOUN
ajis02-391	20	42	quality	quality	NOUN
ajis02-391	20	43	management	management	NOUN
ajis02-391	20	44	systems	system	NOUN
ajis02-391	20	45	in	in	ADP
ajis02-391	20	46	medium	medium	ADJ
ajis02-391	20	47	sized	sized	ADJ
ajis02-391	20	48	systems	system	NOUN
ajis02-391	20	49	houses	house	NOUN
ajis02-391	20	50	and	and	CCONJ
ajis02-391	20	51	to	to	PART
ajis02-391	20	52	provide	provide	VERB
ajis02-391	20	53	a	a	DET
ajis02-391	20	54	basis	basis	NOUN
ajis02-391	20	55	for	for	ADP
ajis02-391	20	56	recommendations	recommendation	NOUN
ajis02-391	20	57	to	to	PART
ajis02-391	20	58	improve	improve	VERB
ajis02-391	20	59	the	the	DET
ajis02-391	20	60	benefits	benefit	NOUN
ajis02-391	20	61	of	of	ADP
ajis02-391	20	62	such	such	ADJ
ajis02-391	20	63	as	as	ADP
ajis02-391	20	64	system	system	NOUN
ajis02-391	20	65	.	.	PUNCT
ajis02-391	21	1	in	in	ADP
ajis02-391	21	2	this	this	DET
ajis02-391	21	3	paper	paper	NOUN
ajis02-391	21	4	we	we	PRON
ajis02-391	21	5	discuss	discuss	VERB
ajis02-391	21	6	the	the	DET
ajis02-391	21	7	process	process	NOUN
ajis02-391	21	8	of	of	ADP
ajis02-391	21	9	implementation	implementation	NOUN
ajis02-391	21	10	of	of	ADP
ajis02-391	21	11	quality	quality	NOUN
ajis02-391	21	12	management	management	NOUN
ajis02-391	21	13	systems	system	NOUN
ajis02-391	21	14	in	in	ADP
ajis02-391	21	15	the	the	DET
ajis02-391	21	16	systems	system	NOUN
ajis02-391	21	17	houses	house	NOUN
ajis02-391	21	18	included	include	VERB
ajis02-391	21	19	in	in	ADP
ajis02-391	21	20	the	the	DET
ajis02-391	21	21	pilot	pilot	NOUN
ajis02-391	21	22	investigation	investigation	NOUN
ajis02-391	21	23	.	.	PUNCT
ajis02-391	22	1	the	the	DET
ajis02-391	22	2	according	accord	VERB
ajis02-391	22	3	to	to	ADP
ajis02-391	22	4	the	the	DET
ajis02-391	22	5	department	department	NOUN
ajis02-391	22	6	of	of	ADP
ajis02-391	22	7	industry	industry	NOUN
ajis02-391	22	8	technology	technology	NOUN
ajis02-391	22	9	and	and	CCONJ
ajis02-391	22	10	regional	regional	ADJ
ajis02-391	22	11	development	development	NOUN
ajis02-391	22	12	,	,	PUNCT
ajis02-391	22	13	the	the	DET
ajis02-391	22	14	software	software	NOUN
ajis02-391	22	15	and	and	CCONJ
ajis02-391	22	16	information	information	NOUN
ajis02-391	22	17	industries	industry	NOUN
ajis02-391	22	18	are	be	AUX
ajis02-391	22	19	forecast	forecast	VERB
ajis02-391	22	20	to	to	PART
ajis02-391	22	21	grow	grow	VERB
ajis02-391	22	22	by	by	ADP
ajis02-391	22	23	16	16	NUM
ajis02-391	22	24	%	%	NOUN
ajis02-391	22	25	per	per	ADP
ajis02-391	22	26	annum	annum	NOUN
ajis02-391	22	27	.	.	PUNCT
ajis02-391	23	1	twelve	twelve	NUM
ajis02-391	23	2	of	of	ADP
ajis02-391	23	3	the	the	DET
ajis02-391	23	4	top	top	ADJ
ajis02-391	23	5	50	50	NUM
ajis02-391	23	6	companies	company	NOUN
ajis02-391	23	7	were	be	AUX
ajis02-391	23	8	listed	list	VERB
ajis02-391	23	9	as	as	ADP
ajis02-391	23	10	the	the	DET
ajis02-391	23	11	fastest	fast	ADJ
ajis02-391	23	12	growing	grow	VERB
ajis02-391	23	13	in	in	ADP
ajis02-391	23	14	australia	australia	PROPN
ajis02-391	23	15	were	be	AUX
ajis02-391	23	16	software	software	NOUN
ajis02-391	23	17	developers	developer	NOUN
ajis02-391	23	18	.	.	PUNCT
ajis02-391	24	1	in	in	ADP
ajis02-391	24	2	a	a	DET
ajis02-391	24	3	recent	recent	ADJ
ajis02-391	24	4	survey	survey	NOUN
ajis02-391	24	5	it	it	PRON
ajis02-391	24	6	was	be	AUX
ajis02-391	24	7	also	also	ADV
ajis02-391	24	8	pointed	point	VERB
ajis02-391	24	9	out	out	ADP
ajis02-391	24	10	that	that	SCONJ
ajis02-391	24	11	exports	export	NOUN
ajis02-391	24	12	have	have	AUX
ajis02-391	24	13	grown	grow	VERB
ajis02-391	24	14	strongly	strongly	ADV
ajis02-391	24	15	,	,	PUNCT
ajis02-391	24	16	but	but	CCONJ
ajis02-391	24	17	there	there	PRON
ajis02-391	24	18	is	be	VERB
ajis02-391	24	19	significant	significant	ADJ
ajis02-391	24	20	potential	potential	NOUN
ajis02-391	24	21	for	for	ADP
ajis02-391	24	22	further	further	ADJ
ajis02-391	24	23	growth	growth	NOUN
ajis02-391	24	24	;	;	PUNCT
ajis02-391	24	25	see	see	VERB
ajis02-391	24	26	smilie	smilie	NOUN
ajis02-391	24	27	(	(	PUNCT
ajis02-391	24	28	1993	1993	NUM
ajis02-391	24	29	)	)	PUNCT
ajis02-391	24	30	.	.	PUNCT
ajis02-391	25	1	the	the	DET
ajis02-391	25	2	discussion	discussion	NOUN
ajis02-391	25	3	paper	paper	NOUN
ajis02-391	25	4	by	by	ADP
ajis02-391	25	5	professor	professor	PROPN
ajis02-391	25	6	geoff	geoff	PROPN
ajis02-391	25	7	dromey	dromey	PROPN
ajis02-391	25	8	(	(	PUNCT
ajis02-391	25	9	1990	1990	NUM
ajis02-391	25	10	)	)	PUNCT
ajis02-391	25	11	,	,	PUNCT
ajis02-391	25	12	the	the	DET
ajis02-391	25	13	software	software	NOUN
ajis02-391	25	14	quality	quality	PROPN
ajis02-391	25	15	research	research	PROPN
ajis02-391	25	16	institute	institute	NOUN
ajis02-391	25	17	at	at	ADP
ajis02-391	25	18	griffith	griffith	PROPN
ajis02-391	25	19	university	university	PROPN
ajis02-391	25	20	,	,	PUNCT
ajis02-391	25	21	points	point	VERB
ajis02-391	25	22	out	out	ADP
ajis02-391	25	23	several	several	ADJ
ajis02-391	25	24	factors	factor	NOUN
ajis02-391	25	25	are	be	AUX
ajis02-391	25	26	causing	cause	VERB
ajis02-391	25	27	problems	problem	NOUN
ajis02-391	25	28	in	in	ADP
ajis02-391	25	29	software	software	NOUN
ajis02-391	25	30	industry	industry	NOUN
ajis02-391	25	31	:	:	PUNCT
ajis02-391	25	32	1	1	X
ajis02-391	25	33	)	)	PUNCT
ajis02-391	25	34	outdated	outdated	ADJ
ajis02-391	25	35	management	management	NOUN
ajis02-391	25	36	methods	method	NOUN
ajis02-391	25	37	,	,	PUNCT
ajis02-391	25	38	2	2	X
ajis02-391	25	39	)	)	PUNCT
ajis02-391	25	40	indifference	indifference	NOUN
ajis02-391	25	41	to	to	ADP
ajis02-391	25	42	quality	quality	NOUN
ajis02-391	25	43	throughout	throughout	ADP
ajis02-391	25	44	the	the	DET
ajis02-391	25	45	industry	industry	NOUN
ajis02-391	25	46	,	,	PUNCT
ajis02-391	25	47	3	3	X
ajis02-391	25	48	)	)	PUNCT
ajis02-391	25	49	lack	lack	NOUN
ajis02-391	25	50	of	of	ADP
ajis02-391	25	51	coordination	coordination	NOUN
ajis02-391	25	52	in	in	ADP
ajis02-391	25	53	relation	relation	NOUN
ajis02-391	25	54	to	to	ADP
ajis02-391	25	55	quality	quality	NOUN
ajis02-391	25	56	,	,	PUNCT
ajis02-391	25	57	standards	standard	NOUN
ajis02-391	25	58	,	,	PUNCT
ajis02-391	25	59	accreditation	accreditation	NOUN
ajis02-391	25	60	,	,	PUNCT
ajis02-391	25	61	marketing	marketing	NOUN
ajis02-391	25	62	,	,	PUNCT
ajis02-391	25	63	education	education	NOUN
ajis02-391	25	64	and	and	CCONJ
ajis02-391	25	65	training	training	NOUN
ajis02-391	25	66	,	,	PUNCT
ajis02-391	25	67	4	4	X
ajis02-391	25	68	)	)	PUNCT
ajis02-391	25	69	lack	lack	NOUN
ajis02-391	25	70	of	of	ADP
ajis02-391	25	71	international	international	ADJ
ajis02-391	25	72	software	software	NOUN
ajis02-391	25	73	market	market	NOUN
ajis02-391	25	74	information	information	NOUN
ajis02-391	25	75	and	and	CCONJ
ajis02-391	25	76	access	access	NOUN
ajis02-391	25	77	.	.	PUNCT
ajis02-391	26	1	14	14	NUM
ajis02-391	26	2	ajis	ajis	NOUN
ajis02-391	26	3	paper	paper	NOUN
ajis02-391	26	4	emphases	emphasis	NOUN
ajis02-391	26	5	issues	issue	NOUN
ajis02-391	26	6	,	,	PUNCT
ajis02-391	26	7	that	that	SCONJ
ajis02-391	26	8	from	from	ADP
ajis02-391	26	9	the	the	DET
ajis02-391	26	10	software	software	NOUN
ajis02-391	26	11	developers	developer	NOUN
ajis02-391	26	12	'	'	PART
ajis02-391	26	13	point	point	NOUN
ajis02-391	26	14	of	of	ADP
ajis02-391	26	15	view	view	NOUN
ajis02-391	26	16	,	,	PUNCT
ajis02-391	26	17	seem	seem	VERB
ajis02-391	26	18	to	to	PART
ajis02-391	26	19	be	be	AUX
ajis02-391	26	20	reinforcing	reinforce	VERB
ajis02-391	26	21	or	or	CCONJ
ajis02-391	26	22	inhibiting	inhibit	VERB
ajis02-391	26	23	the	the	DET
ajis02-391	26	24	creativity	creativity	NOUN
ajis02-391	26	25	of	of	ADP
ajis02-391	26	26	the	the	DET
ajis02-391	26	27	more	more	ADV
ajis02-391	26	28	intangible	intangible	ADJ
ajis02-391	26	29	and	and	CCONJ
ajis02-391	26	30	less	less	ADV
ajis02-391	26	31	structured	structured	ADJ
ajis02-391	26	32	activities	activity	NOUN
ajis02-391	26	33	of	of	ADP
ajis02-391	26	34	the	the	DET
ajis02-391	26	35	sales	sale	NOUN
ajis02-391	26	36	cycle	cycle	NOUN
ajis02-391	26	37	and	and	CCONJ
ajis02-391	26	38	product	product	NOUN
ajis02-391	26	39	development	development	NOUN
ajis02-391	26	40	.	.	PUNCT
ajis02-391	27	1	by	by	ADP
ajis02-391	27	2	creativity	creativity	NOUN
ajis02-391	27	3	we	we	PRON
ajis02-391	27	4	mean	mean	VERB
ajis02-391	27	5	tasks	task	NOUN
ajis02-391	27	6	that	that	PRON
ajis02-391	27	7	are	be	AUX
ajis02-391	27	8	highly	highly	ADV
ajis02-391	27	9	unstructured	unstructured	ADJ
ajis02-391	27	10	and	and	CCONJ
ajis02-391	27	11	for	for	ADP
ajis02-391	27	12	which	which	PRON
ajis02-391	27	13	the	the	DET
ajis02-391	27	14	means	mean	NOUN
ajis02-391	27	15	to	to	PART
ajis02-391	27	16	complete	complete	VERB
ajis02-391	27	17	them	they	PRON
ajis02-391	27	18	are	be	AUX
ajis02-391	27	19	not	not	PART
ajis02-391	27	20	well	well	ADV
ajis02-391	27	21	specified	specify	VERB
ajis02-391	27	22	.	.	PUNCT
ajis02-391	28	1	creativity	creativity	NOUN
ajis02-391	28	2	is	be	AUX
ajis02-391	28	3	also	also	ADV
ajis02-391	28	4	characterised	characterise	VERB
ajis02-391	28	5	by	by	ADP
ajis02-391	28	6	originality	originality	NOUN
ajis02-391	28	7	of	of	ADP
ajis02-391	28	8	thought	thought	NOUN
ajis02-391	28	9	.	.	PUNCT
ajis02-391	29	1	the	the	DET
ajis02-391	29	2	six	six	NUM
ajis02-391	29	3	systems	system	NOUN
ajis02-391	29	4	houses	house	NOUN
ajis02-391	29	5	included	include	VERB
ajis02-391	29	6	in	in	ADP
ajis02-391	29	7	this	this	DET
ajis02-391	29	8	study	study	NOUN
ajis02-391	29	9	(	(	PUNCT
ajis02-391	29	10	named	name	VERB
ajis02-391	29	11	here	here	ADV
ajis02-391	29	12	as	as	ADP
ajis02-391	29	13	companies	company	NOUN
ajis02-391	29	14	a	a	PRON
ajis02-391	29	15	,	,	PUNCT
ajis02-391	29	16	b	b	PROPN
ajis02-391	29	17	,	,	PUNCT
ajis02-391	29	18	c	c	NOUN
ajis02-391	29	19	,	,	PUNCT
ajis02-391	29	20	d	d	NOUN
ajis02-391	29	21	,	,	PUNCT
ajis02-391	29	22	e	e	NOUN
ajis02-391	29	23	and	and	CCONJ
ajis02-391	29	24	f	f	X
ajis02-391	29	25	)	)	PUNCT
ajis02-391	29	26	have	have	VERB
ajis02-391	29	27	total	total	ADJ
ajis02-391	29	28	staff	staff	NOUN
ajis02-391	29	29	ranging	range	VERB
ajis02-391	29	30	from	from	ADP
ajis02-391	29	31	4	4	NUM
ajis02-391	29	32	to	to	PART
ajis02-391	29	33	80	80	NUM
ajis02-391	29	34	people	people	NOUN
ajis02-391	29	35	of	of	ADP
ajis02-391	29	36	which	which	PRON
ajis02-391	29	37	the	the	DET
ajis02-391	29	38	number	number	NOUN
ajis02-391	29	39	of	of	ADP
ajis02-391	29	40	software	software	NOUN
ajis02-391	29	41	staff	staff	NOUN
ajis02-391	29	42	ranges	range	VERB
ajis02-391	29	43	from	from	ADP
ajis02-391	29	44	3	3	NUM
ajis02-391	29	45	to	to	ADP
ajis02-391	29	46	60	60	NUM
ajis02-391	29	47	.	.	PUNCT
ajis02-391	30	1	the	the	DET
ajis02-391	30	2	turnover	turnover	NOUN
ajis02-391	30	3	varies	vary	VERB
ajis02-391	30	4	from	from	ADP
ajis02-391	30	5	a$	a$	ADP
ajis02-391	30	6	100,000	100,000	NUM
ajis02-391	30	7	to	to	PART
ajis02-391	30	8	a$	a$	ADV
ajis02-391	30	9	5	5	NUM
ajis02-391	30	10	m.	m.	NOUN
ajis02-391	30	11	the	the	DET
ajis02-391	30	12	companies	company	NOUN
ajis02-391	30	13	are	be	AUX
ajis02-391	30	14	all	all	ADV
ajis02-391	30	15	fairly	fairly	ADV
ajis02-391	30	16	young	young	ADJ
ajis02-391	30	17	,	,	PUNCT
ajis02-391	30	18	the	the	DET
ajis02-391	30	19	oldest	old	ADJ
ajis02-391	30	20	has	have	AUX
ajis02-391	30	21	been	be	AUX
ajis02-391	30	22	operating	operate	VERB
ajis02-391	30	23	in	in	ADP
ajis02-391	30	24	its	its	PRON
ajis02-391	30	25	present	present	ADJ
ajis02-391	30	26	form	form	NOUN
ajis02-391	30	27	1973	1973	NUM
ajis02-391	30	28	;	;	PUNCT
ajis02-391	30	29	the	the	DET
ajis02-391	30	30	others	other	NOUN
ajis02-391	30	31	were	be	AUX
ajis02-391	30	32	established	establish	VERB
ajis02-391	30	33	in	in	ADP
ajis02-391	30	34	the	the	DET
ajis02-391	30	35	mid	mid	ADJ
ajis02-391	30	36	1980s	1980s	NUM
ajis02-391	30	37	.	.	PUNCT
ajis02-391	31	1	every	every	DET
ajis02-391	31	2	company	company	NOUN
ajis02-391	31	3	currently	currently	ADV
ajis02-391	31	4	offers	offer	VERB
ajis02-391	31	5	a	a	DET
ajis02-391	31	6	software	software	NOUN
ajis02-391	31	7	package	package	NOUN
ajis02-391	31	8	,	,	PUNCT
ajis02-391	31	9	the	the	DET
ajis02-391	31	10	applications	application	NOUN
ajis02-391	31	11	vary	vary	VERB
ajis02-391	31	12	from	from	ADP
ajis02-391	31	13	text	text	NOUN
ajis02-391	31	14	retrieval	retrieval	NOUN
ajis02-391	31	15	systems	system	NOUN
ajis02-391	31	16	and	and	CCONJ
ajis02-391	31	17	industry	industry	NOUN
ajis02-391	31	18	-	-	PUNCT
ajis02-391	31	19	specific	specific	ADJ
ajis02-391	31	20	financial	financial	ADJ
ajis02-391	31	21	packages	package	NOUN
ajis02-391	31	22	to	to	ADP
ajis02-391	31	23	scientific	scientific	ADJ
ajis02-391	31	24	software	software	NOUN
ajis02-391	31	25	for	for	ADP
ajis02-391	31	26	marine	marine	ADJ
ajis02-391	31	27	navigation	navigation	NOUN
ajis02-391	31	28	.	.	PUNCT
ajis02-391	32	1	five	five	NUM
ajis02-391	32	2	companies	company	NOUN
ajis02-391	32	3	started	start	VERB
ajis02-391	32	4	as	as	ADP
ajis02-391	32	5	a	a	DET
ajis02-391	32	6	package	package	NOUN
ajis02-391	32	7	supplier	supplier	NOUN
ajis02-391	32	8	,	,	PUNCT
ajis02-391	32	9	but	but	CCONJ
ajis02-391	32	10	only	only	ADV
ajis02-391	32	11	two	two	NUM
ajis02-391	32	12	have	have	VERB
ajis02-391	32	13	the	the	DET
ajis02-391	32	14	majority	majority	NOUN
ajis02-391	32	15	of	of	ADP
ajis02-391	32	16	sales	sale	NOUN
ajis02-391	32	17	still	still	ADV
ajis02-391	32	18	coming	come	VERB
ajis02-391	32	19	from	from	ADP
ajis02-391	32	20	the	the	DET
ajis02-391	32	21	package	package	NOUN
ajis02-391	32	22	sale	sale	NOUN
ajis02-391	32	23	(	(	PUNCT
ajis02-391	32	24	eg	eg	NOUN
ajis02-391	32	25	.	.	PUNCT
ajis02-391	33	1	license	license	NOUN
ajis02-391	33	2	fees	fee	NOUN
ajis02-391	33	3	)	)	PUNCT
ajis02-391	34	1	;	;	PUNCT
ajis02-391	34	2	others	other	NOUN
ajis02-391	34	3	moved	move	VERB
ajis02-391	34	4	to	to	ADP
ajis02-391	34	5	the	the	DET
ajis02-391	34	6	computing	computing	NOUN
ajis02-391	34	7	service	service	NOUN
ajis02-391	34	8	provision	provision	NOUN
ajis02-391	34	9	and	and	CCONJ
ajis02-391	34	10	are	be	AUX
ajis02-391	34	11	currently	currently	ADV
ajis02-391	34	12	developing	develop	VERB
ajis02-391	34	13	and	and	CCONJ
ajis02-391	34	14	implementing	implement	VERB
ajis02-391	34	15	systems	system	NOUN
ajis02-391	34	16	to	to	PART
ajis02-391	34	17	fit	fit	VERB
ajis02-391	34	18	individual	individual	ADJ
ajis02-391	34	19	customer	customer	NOUN
ajis02-391	34	20	needs	need	NOUN
ajis02-391	34	21	.	.	PUNCT
ajis02-391	35	1	development	development	NOUN
ajis02-391	35	2	tasks	task	NOUN
ajis02-391	35	3	include	include	VERB
ajis02-391	35	4	the	the	DET
ajis02-391	35	5	definition	definition	NOUN
ajis02-391	35	6	of	of	ADP
ajis02-391	35	7	the	the	DET
ajis02-391	35	8	parameters	parameter	NOUN
ajis02-391	35	9	of	of	ADP
ajis02-391	35	10	the	the	DET
ajis02-391	35	11	software	software	NOUN
ajis02-391	35	12	package	package	NOUN
ajis02-391	35	13	to	to	PART
ajis02-391	35	14	make	make	VERB
ajis02-391	35	15	the	the	DET
ajis02-391	35	16	software	software	NOUN
ajis02-391	35	17	fit	fit	VERB
ajis02-391	35	18	the	the	DET
ajis02-391	35	19	users	user	NOUN
ajis02-391	35	20	'	'	PART
ajis02-391	35	21	information	information	NOUN
ajis02-391	35	22	systems	system	NOUN
ajis02-391	35	23	needs	need	VERB
ajis02-391	35	24	.	.	PUNCT
ajis02-391	36	1	all	all	DET
ajis02-391	36	2	companies	company	NOUN
ajis02-391	36	3	have	have	AUX
ajis02-391	36	4	started	start	VERB
ajis02-391	36	5	to	to	PART
ajis02-391	36	6	export	export	VERB
ajis02-391	36	7	their	their	PRON
ajis02-391	36	8	software	software	NOUN
ajis02-391	36	9	products	product	NOUN
ajis02-391	36	10	,	,	PUNCT
ajis02-391	36	11	the	the	DET
ajis02-391	36	12	target	target	NOUN
ajis02-391	36	13	markets	market	NOUN
ajis02-391	36	14	being	be	AUX
ajis02-391	36	15	asia	asia	PROPN
ajis02-391	36	16	,	,	PUNCT
ajis02-391	36	17	north	north	PROPN
ajis02-391	36	18	america	america	PROPN
ajis02-391	36	19	and	and	CCONJ
ajis02-391	36	20	europe	europe	PROPN
ajis02-391	36	21	,	,	PUNCT
ajis02-391	36	22	especially	especially	ADV
ajis02-391	36	23	the	the	DET
ajis02-391	36	24	u.k	u.k	PROPN
ajis02-391	36	25	.	.	PROPN
ajis02-391	37	1	we	we	PRON
ajis02-391	37	2	have	have	VERB
ajis02-391	37	3	to	to	PART
ajis02-391	37	4	point	point	VERB
ajis02-391	37	5	out	out	ADP
ajis02-391	37	6	that	that	SCONJ
ajis02-391	37	7	certain	certain	ADJ
ajis02-391	37	8	factors	factor	NOUN
ajis02-391	37	9	have	have	AUX
ajis02-391	37	10	had	have	VERB
ajis02-391	37	11	a	a	DET
ajis02-391	37	12	significant	significant	ADJ
ajis02-391	37	13	impact	impact	NOUN
ajis02-391	37	14	on	on	ADP
ajis02-391	37	15	the	the	DET
ajis02-391	37	16	research	research	NOUN
ajis02-391	37	17	and	and	CCONJ
ajis02-391	37	18	should	should	AUX
ajis02-391	37	19	be	be	AUX
ajis02-391	37	20	considered	consider	VERB
ajis02-391	37	21	in	in	ADP
ajis02-391	37	22	mind	mind	NOUN
ajis02-391	37	23	when	when	SCONJ
ajis02-391	37	24	evaluating	evaluate	VERB
ajis02-391	37	25	this	this	DET
ajis02-391	37	26	report	report	NOUN
ajis02-391	37	27	.	.	PUNCT
ajis02-391	38	1	first	first	ADV
ajis02-391	38	2	,	,	PUNCT
ajis02-391	38	3	the	the	DET
ajis02-391	38	4	data	datum	NOUN
ajis02-391	38	5	had	have	VERB
ajis02-391	38	6	to	to	PART
ajis02-391	38	7	be	be	AUX
ajis02-391	38	8	collected	collect	VERB
ajis02-391	38	9	to	to	PART
ajis02-391	38	10	complete	complete	VERB
ajis02-391	38	11	the	the	DET
ajis02-391	38	12	assignment	assignment	NOUN
ajis02-391	38	13	for	for	ADP
ajis02-391	38	14	the	the	DET
ajis02-391	38	15	commonwealth	commonwealth	NOUN
ajis02-391	38	16	government	government	NOUN
ajis02-391	38	17	.	.	PUNCT
ajis02-391	39	1	the	the	DET
ajis02-391	39	2	goal	goal	NOUN
ajis02-391	39	3	was	be	AUX
ajis02-391	39	4	to	to	PART
ajis02-391	39	5	present	present	VERB
ajis02-391	39	6	a	a	DET
ajis02-391	39	7	variety	variety	NOUN
ajis02-391	39	8	company	company	NOUN
ajis02-391	39	9	experiences	experience	NOUN
ajis02-391	39	10	to	to	PART
ajis02-391	39	11	illustrate	illustrate	VERB
ajis02-391	39	12	the	the	DET
ajis02-391	39	13	individual	individual	ADJ
ajis02-391	39	14	nature	nature	NOUN
ajis02-391	39	15	of	of	ADP
ajis02-391	39	16	quality	quality	NOUN
ajis02-391	39	17	management	management	NOUN
ajis02-391	39	18	systems	system	NOUN
ajis02-391	39	19	.	.	PUNCT
ajis02-391	40	1	a	a	DET
ajis02-391	40	2	systematic	systematic	ADJ
ajis02-391	40	3	investigation	investigation	NOUN
ajis02-391	40	4	of	of	ADP
ajis02-391	40	5	specific	specific	ADJ
ajis02-391	40	6	aspects	aspect	NOUN
ajis02-391	40	7	of	of	ADP
ajis02-391	40	8	the	the	DET
ajis02-391	40	9	implementation	implementation	NOUN
ajis02-391	40	10	process	process	NOUN
ajis02-391	40	11	,	,	PUNCT
ajis02-391	40	12	eg	eg	NOUN
ajis02-391	40	13	.	.	PROPN
ajis02-391	40	14	of	of	ADP
ajis02-391	40	15	the	the	DET
ajis02-391	40	16	impact	impact	NOUN
ajis02-391	40	17	on	on	ADP
ajis02-391	40	18	creativity	creativity	NOUN
ajis02-391	40	19	was	be	AUX
ajis02-391	40	20	secondary	secondary	ADJ
ajis02-391	40	21	at	at	ADP
ajis02-391	40	22	this	this	DET
ajis02-391	40	23	stage	stage	NOUN
ajis02-391	40	24	.	.	PUNCT
ajis02-391	41	1	secondly	secondly	ADV
ajis02-391	41	2	,	,	PUNCT
ajis02-391	41	3	the	the	DET
ajis02-391	41	4	australian	australian	ADJ
ajis02-391	41	5	software	software	NOUN
ajis02-391	41	6	industry	industry	NOUN
ajis02-391	41	7	is	be	AUX
ajis02-391	41	8	new	new	ADJ
ajis02-391	41	9	to	to	ADP
ajis02-391	41	10	the	the	DET
ajis02-391	41	11	researcher	researcher	NOUN
ajis02-391	41	12	whose	whose	DET
ajis02-391	41	13	previous	previous	ADJ
ajis02-391	41	14	expertise	expertise	NOUN
ajis02-391	41	15	is	be	AUX
ajis02-391	41	16	from	from	ADP
ajis02-391	41	17	the	the	DET
ajis02-391	41	18	uk	uk	PROPN
ajis02-391	41	19	and	and	CCONJ
ajis02-391	41	20	scandinavia	scandinavia	PROPN
ajis02-391	41	21	.	.	PUNCT
ajis02-391	42	1	the	the	DET
ajis02-391	42	2	vantage	vantage	NOUN
ajis02-391	42	3	point	point	NOUN
ajis02-391	42	4	of	of	ADP
ajis02-391	42	5	someone	someone	PRON
ajis02-391	42	6	from	from	ADP
ajis02-391	42	7	outside	outside	ADJ
ajis02-391	42	8	having	have	VERB
ajis02-391	42	9	a	a	DET
ajis02-391	42	10	fresh	fresh	ADJ
ajis02-391	42	11	view	view	NOUN
ajis02-391	42	12	may	may	AUX
ajis02-391	42	13	have	have	AUX
ajis02-391	42	14	helped	help	VERB
ajis02-391	42	15	to	to	PART
ajis02-391	42	16	pinpoint	pinpoint	VERB
ajis02-391	42	17	factors	factor	NOUN
ajis02-391	42	18	in	in	ADP
ajis02-391	42	19	the	the	DET
ajis02-391	42	20	qms	qms	NOUN
ajis02-391	42	21	implementation	implementation	NOUN
ajis02-391	42	22	that	that	PRON
ajis02-391	42	23	otherwise	otherwise	ADV
ajis02-391	42	24	perhaps	perhaps	ADV
ajis02-391	42	25	would	would	AUX
ajis02-391	42	26	not	not	PART
ajis02-391	42	27	have	have	AUX
ajis02-391	42	28	not	not	PART
ajis02-391	42	29	been	be	AUX
ajis02-391	42	30	identified	identify	VERB
ajis02-391	42	31	.	.	PUNCT
ajis02-391	43	1	research	research	NOUN
ajis02-391	43	2	methodology	methodology	NOUN
ajis02-391	43	3	the	the	DET
ajis02-391	43	4	central	central	ADJ
ajis02-391	43	5	problem	problem	NOUN
ajis02-391	43	6	discussed	discuss	VERB
ajis02-391	43	7	in	in	ADP
ajis02-391	43	8	this	this	DET
ajis02-391	43	9	paper	paper	NOUN
ajis02-391	43	10	concerns	concern	NOUN
ajis02-391	43	11	the	the	DET
ajis02-391	43	12	effect	effect	NOUN
ajis02-391	43	13	the	the	DET
ajis02-391	43	14	qms	qms	PROPN
ajis02-391	43	15	is	be	AUX
ajis02-391	43	16	perceived	perceive	VERB
ajis02-391	43	17	to	to	PART
ajis02-391	43	18	have	have	VERB
ajis02-391	43	19	upon	upon	SCONJ
ajis02-391	43	20	the	the	DET
ajis02-391	43	21	creativity	creativity	NOUN
ajis02-391	43	22	of	of	ADP
ajis02-391	43	23	software	software	NOUN
ajis02-391	43	24	development	development	NOUN
ajis02-391	43	25	.	.	PUNCT
ajis02-391	44	1	we	we	PRON
ajis02-391	44	2	define	define	VERB
ajis02-391	44	3	creativity	creativity	NOUN
ajis02-391	44	4	as	as	ADP
ajis02-391	44	5	a	a	DET
ajis02-391	44	6	process	process	NOUN
ajis02-391	44	7	of	of	ADP
ajis02-391	44	8	a	a	DET
ajis02-391	44	9	"	"	PUNCT
ajis02-391	44	10	fruitful	fruitful	ADJ
ajis02-391	44	11	combining	combining	NOUN
ajis02-391	44	12	which	which	PRON
ajis02-391	44	13	reveals	reveal	VERB
ajis02-391	44	14	to	to	ADP
ajis02-391	44	15	us	we	PRON
ajis02-391	44	16	unsuspected	unsuspected	ADJ
ajis02-391	44	17	kinship	kinship	NOUN
ajis02-391	44	18	between	between	ADP
ajis02-391	44	19	facts	fact	NOUN
ajis02-391	44	20	,	,	PUNCT
ajis02-391	44	21	long	long	ADV
ajis02-391	44	22	known	know	VERB
ajis02-391	44	23	but	but	CCONJ
ajis02-391	44	24	wrongly	wrongly	ADV
ajis02-391	44	25	believed	believe	VERB
ajis02-391	44	26	to	to	PART
ajis02-391	44	27	be	be	AUX
ajis02-391	44	28	strangers	stranger	NOUN
ajis02-391	44	29	to	to	ADP
ajis02-391	44	30	one	one	NUM
ajis02-391	44	31	other	other	ADJ
ajis02-391	44	32	"	"	PUNCT
ajis02-391	44	33	(	(	PUNCT
ajis02-391	44	34	couger	couger	PROPN
ajis02-391	44	35	,	,	PUNCT
ajis02-391	44	36	et	et	PROPN
ajis02-391	44	37	al	al	PROPN
ajis02-391	44	38	.	.	PUNCT
ajis02-391	45	1	(	(	PUNCT
ajis02-391	45	2	1993))in	1993))in	NUM
ajis02-391	45	3	software	software	NOUN
ajis02-391	45	4	development	development	VERB
ajis02-391	45	5	new	new	ADJ
ajis02-391	45	6	ways	way	NOUN
ajis02-391	45	7	of	of	ADP
ajis02-391	45	8	structuring	structure	VERB
ajis02-391	45	9	the	the	DET
ajis02-391	45	10	program	program	NOUN
ajis02-391	45	11	often	often	ADV
ajis02-391	45	12	leads	lead	VERB
ajis02-391	45	13	to	to	ADP
ajis02-391	45	14	more	more	ADV
ajis02-391	45	15	efficient	efficient	ADJ
ajis02-391	45	16	system	system	NOUN
ajis02-391	45	17	,	,	PUNCT
ajis02-391	45	18	not	not	PART
ajis02-391	45	19	only	only	ADV
ajis02-391	45	20	by	by	ADP
ajis02-391	45	21	combining	combine	VERB
ajis02-391	45	22	long	long	ADV
ajis02-391	45	23	known	know	VERB
ajis02-391	45	24	facts	fact	NOUN
ajis02-391	45	25	but	but	CCONJ
ajis02-391	45	26	also	also	ADV
ajis02-391	45	27	by	by	ADP
ajis02-391	45	28	incorporating	incorporate	VERB
ajis02-391	45	29	some	some	PRON
ajis02-391	45	30	of	of	ADP
ajis02-391	45	31	the	the	DET
ajis02-391	45	32	latest	late	ADJ
ajis02-391	45	33	features	feature	NOUN
ajis02-391	45	34	of	of	ADP
ajis02-391	45	35	the	the	DET
ajis02-391	45	36	operating	operating	NOUN
ajis02-391	45	37	systems	system	NOUN
ajis02-391	45	38	.	.	PUNCT
ajis02-391	46	1	it	it	PRON
ajis02-391	46	2	is	be	AUX
ajis02-391	46	3	felt	feel	VERB
ajis02-391	46	4	that	that	SCONJ
ajis02-391	46	5	a	a	DET
ajis02-391	46	6	certain	certain	ADJ
ajis02-391	46	7	level	level	NOUN
ajis02-391	46	8	of	of	ADP
ajis02-391	46	9	freedom	freedom	NOUN
ajis02-391	46	10	in	in	ADP
ajis02-391	46	11	application	application	NOUN
ajis02-391	46	12	development	development	NOUN
ajis02-391	46	13	facilitates	facilitate	VERB
ajis02-391	46	14	innovative	innovative	ADJ
ajis02-391	46	15	solutions	solution	NOUN
ajis02-391	46	16	on	on	ADP
ajis02-391	46	17	the	the	DET
ajis02-391	46	18	one	one	NUM
ajis02-391	46	19	hand	hand	NOUN
ajis02-391	46	20	,	,	PUNCT
ajis02-391	46	21	but	but	CCONJ
ajis02-391	46	22	uncontrolled	uncontrolled	ADJ
ajis02-391	46	23	software	software	NOUN
ajis02-391	46	24	process	process	NOUN
ajis02-391	46	25	can	can	AUX
ajis02-391	46	26	also	also	ADV
ajis02-391	46	27	lead	lead	VERB
ajis02-391	46	28	to	to	ADP
ajis02-391	46	29	unprofitable	unprofitable	ADJ
ajis02-391	46	30	systems	system	NOUN
ajis02-391	46	31	that	that	PRON
ajis02-391	46	32	are	be	AUX
ajis02-391	46	33	difficult	difficult	ADJ
ajis02-391	46	34	to	to	PART
ajis02-391	46	35	maintain	maintain	VERB
ajis02-391	46	36	.	.	PUNCT
ajis02-391	47	1	our	our	PRON
ajis02-391	47	2	objective	objective	NOUN
ajis02-391	47	3	is	be	AUX
ajis02-391	47	4	to	to	PART
ajis02-391	47	5	find	find	VERB
ajis02-391	47	6	out	out	ADP
ajis02-391	47	7	what	what	PRON
ajis02-391	47	8	are	be	AUX
ajis02-391	47	9	the	the	DET
ajis02-391	47	10	characteristics	characteristic	NOUN
ajis02-391	47	11	of	of	ADP
ajis02-391	47	12	creativity	creativity	NOUN
ajis02-391	47	13	that	that	PRON
ajis02-391	47	14	are	be	AUX
ajis02-391	47	15	important	important	ADJ
ajis02-391	47	16	to	to	ADP
ajis02-391	47	17	the	the	DET
ajis02-391	47	18	innovative	innovative	ADJ
ajis02-391	47	19	development	development	NOUN
ajis02-391	47	20	process	process	NOUN
ajis02-391	47	21	but	but	CCONJ
ajis02-391	47	22	at	at	ADP
ajis02-391	47	23	the	the	DET
ajis02-391	47	24	same	same	ADJ
ajis02-391	47	25	time	time	NOUN
ajis02-391	47	26	allow	allow	VERB
ajis02-391	47	27	the	the	DET
ajis02-391	47	28	control	control	NOUN
ajis02-391	47	29	of	of	ADP
ajis02-391	47	30	it	it	PRON
ajis02-391	47	31	to	to	PART
ajis02-391	47	32	protect	protect	VERB
ajis02-391	47	33	corporate	corporate	ADJ
ajis02-391	47	34	knowledge	knowledge	NOUN
ajis02-391	47	35	or	or	CCONJ
ajis02-391	47	36	to	to	PART
ajis02-391	47	37	assure	assure	VERB
ajis02-391	47	38	the	the	DET
ajis02-391	47	39	solutions	solution	NOUN
ajis02-391	47	40	are	be	AUX
ajis02-391	47	41	cost	cost	NOUN
ajis02-391	47	42	effective	effective	ADJ
ajis02-391	47	43	and	and	CCONJ
ajis02-391	47	44	easy	easy	ADJ
ajis02-391	47	45	to	to	PART
ajis02-391	47	46	maintain	maintain	VERB
ajis02-391	47	47	providing	provide	VERB
ajis02-391	47	48	the	the	DET
ajis02-391	47	49	software	software	NOUN
ajis02-391	47	50	house	house	NOUN
ajis02-391	47	51	with	with	ADP
ajis02-391	47	52	a	a	DET
ajis02-391	47	53	sustainable	sustainable	ADJ
ajis02-391	47	54	competitive	competitive	ADJ
ajis02-391	47	55	advantage	advantage	NOUN
ajis02-391	47	56	.	.	PUNCT
ajis02-391	48	1	given	give	VERB
ajis02-391	48	2	the	the	DET
ajis02-391	48	3	broad	broad	ADJ
ajis02-391	48	4	objectives	objective	NOUN
ajis02-391	48	5	of	of	ADP
ajis02-391	48	6	the	the	DET
ajis02-391	48	7	case	case	NOUN
ajis02-391	48	8	studies	study	NOUN
ajis02-391	48	9	,	,	PUNCT
ajis02-391	48	10	our	our	PRON
ajis02-391	48	11	research	research	NOUN
ajis02-391	48	12	into	into	ADP
ajis02-391	48	13	creativity	creativity	NOUN
ajis02-391	48	14	at	at	ADP
ajis02-391	48	15	this	this	DET
ajis02-391	48	16	stage	stage	NOUN
ajis02-391	48	17	is	be	AUX
ajis02-391	48	18	exploratory	exploratory	ADJ
ajis02-391	48	19	,	,	PUNCT
ajis02-391	48	20	rather	rather	ADV
ajis02-391	48	21	than	than	ADP
ajis02-391	48	22	rigorously	rigorously	ADV
ajis02-391	48	23	testing	test	VERB
ajis02-391	48	24	existing	exist	VERB
ajis02-391	48	25	hypotheses	hypothesis	NOUN
ajis02-391	48	26	,	,	PUNCT
ajis02-391	48	27	trying	try	VERB
ajis02-391	48	28	first	first	ADV
ajis02-391	48	29	to	to	PART
ajis02-391	48	30	identify	identify	VERB
ajis02-391	48	31	general	general	ADJ
ajis02-391	48	32	problems	problem	NOUN
ajis02-391	48	33	of	of	ADP
ajis02-391	48	34	the	the	DET
ajis02-391	48	35	qms	qms	PROPN
ajis02-391	48	36	implementation	implementation	NOUN
ajis02-391	48	37	.	.	PUNCT
ajis02-391	49	1	secondly	secondly	ADV
ajis02-391	49	2	,	,	PUNCT
ajis02-391	49	3	we	we	PRON
ajis02-391	49	4	aim	aim	VERB
ajis02-391	49	5	to	to	PART
ajis02-391	49	6	identify	identify	VERB
ajis02-391	49	7	the	the	DET
ajis02-391	49	8	features	feature	NOUN
ajis02-391	49	9	of	of	ADP
ajis02-391	49	10	the	the	DET
ajis02-391	49	11	qms	qms	PROPN
ajis02-391	49	12	implementation	implementation	NOUN
ajis02-391	49	13	that	that	PRON
ajis02-391	49	14	seem	seem	VERB
ajis02-391	49	15	to	to	PART
ajis02-391	49	16	contradict	contradict	VERB
ajis02-391	49	17	the	the	DET
ajis02-391	49	18	organisation	organisation	NOUN
ajis02-391	49	19	's	's	PART
ajis02-391	49	20	objectives	objective	NOUN
ajis02-391	49	21	of	of	ADP
ajis02-391	49	22	product	product	NOUN
ajis02-391	49	23	development	development	NOUN
ajis02-391	49	24	in	in	ADP
ajis02-391	49	25	terms	term	NOUN
ajis02-391	49	26	of	of	ADP
ajis02-391	49	27	creativity	creativity	NOUN
ajis02-391	49	28	.	.	PUNCT
ajis02-391	50	1	we	we	PRON
ajis02-391	50	2	suggest	suggest	VERB
ajis02-391	50	3	that	that	SCONJ
ajis02-391	50	4	such	such	ADJ
ajis02-391	50	5	features	feature	NOUN
ajis02-391	50	6	inhibit	inhibit	VERB
ajis02-391	50	7	the	the	DET
ajis02-391	50	8	success	success	NOUN
ajis02-391	50	9	of	of	ADP
ajis02-391	50	10	the	the	DET
ajis02-391	50	11	qms	qms	PROPN
ajis02-391	50	12	implementation	implementation	NOUN
ajis02-391	50	13	as	as	SCONJ
ajis02-391	50	14	they	they	PRON
ajis02-391	50	15	are	be	AUX
ajis02-391	50	16	likely	likely	ADJ
ajis02-391	50	17	to	to	PART
ajis02-391	50	18	cause	cause	VERB
ajis02-391	50	19	conflict	conflict	NOUN
ajis02-391	50	20	between	between	ADP
ajis02-391	50	21	the	the	DET
ajis02-391	50	22	quality	quality	NOUN
ajis02-391	50	23	controls	control	NOUN
ajis02-391	50	24	required	require	VERB
ajis02-391	50	25	for	for	ADP
ajis02-391	50	26	the	the	DET
ajis02-391	50	27	fulfilment	fulfilment	NOUN
ajis02-391	50	28	of	of	ADP
ajis02-391	50	29	iso	iso	NOUN
ajis02-391	50	30	standards	standard	NOUN
ajis02-391	50	31	and	and	CCONJ
ajis02-391	50	32	any	any	DET
ajis02-391	50	33	existing	exist	VERB
ajis02-391	50	34	mechanisms	mechanism	NOUN
ajis02-391	50	35	that	that	PRON
ajis02-391	50	36	the	the	DET
ajis02-391	50	37	company	company	NOUN
ajis02-391	50	38	already	already	ADV
ajis02-391	50	39	has	have	VERB
ajis02-391	50	40	to	to	PART
ajis02-391	50	41	control	control	VERB
ajis02-391	50	42	the	the	DET
ajis02-391	50	43	quality	quality	NOUN
ajis02-391	50	44	of	of	ADP
ajis02-391	50	45	its	its	PRON
ajis02-391	50	46	product	product	NOUN
ajis02-391	50	47	development	development	NOUN
ajis02-391	50	48	and	and	CCONJ
ajis02-391	50	49	service	service	NOUN
ajis02-391	50	50	delivery	delivery	NOUN
ajis02-391	50	51	.	.	PUNCT
ajis02-391	51	1	we	we	PRON
ajis02-391	51	2	used	use	VERB
ajis02-391	51	3	the	the	DET
ajis02-391	51	4	following	follow	VERB
ajis02-391	51	5	questions	question	NOUN
ajis02-391	51	6	to	to	PART
ajis02-391	51	7	explore	explore	VERB
ajis02-391	51	8	the	the	DET
ajis02-391	51	9	qms	qms	NOUN
ajis02-391	51	10	implementation	implementation	NOUN
ajis02-391	51	11	in	in	ADP
ajis02-391	51	12	the	the	DET
ajis02-391	51	13	six	six	NUM
ajis02-391	51	14	case	case	NOUN
ajis02-391	51	15	companies	company	NOUN
ajis02-391	51	16	:	:	PUNCT
ajis02-391	51	17	(	(	PUNCT
ajis02-391	51	18	i	i	NOUN
ajis02-391	51	19	)	)	PUNCT
ajis02-391	51	20	what	what	PRON
ajis02-391	51	21	is	be	AUX
ajis02-391	51	22	the	the	DET
ajis02-391	51	23	motivation	motivation	NOUN
ajis02-391	51	24	for	for	ADP
ajis02-391	51	25	qms	qms	NOUN
ajis02-391	51	26	implementation	implementation	NOUN
ajis02-391	51	27	in	in	ADP
ajis02-391	51	28	the	the	DET
ajis02-391	51	29	small	small	ADJ
ajis02-391	51	30	software	software	NOUN
ajis02-391	51	31	development	development	NOUN
ajis02-391	51	32	organisation	organisation	NOUN
ajis02-391	51	33	?	?	PUNCT
ajis02-391	52	1	in	in	ADP
ajis02-391	52	2	terms	term	NOUN
ajis02-391	52	3	of	of	ADP
ajis02-391	52	4	the	the	DET
ajis02-391	52	5	reason	reason	NOUN
ajis02-391	52	6	behind	behind	ADP
ajis02-391	52	7	the	the	DET
ajis02-391	52	8	desire	desire	NOUN
ajis02-391	52	9	to	to	PART
ajis02-391	52	10	become	become	VERB
ajis02-391	52	11	accredited	accredit	VERB
ajis02-391	52	12	to	to	ADP
ajis02-391	52	13	iso	iso	NOUN
ajis02-391	52	14	quality	quality	NOUN
ajis02-391	52	15	standards	standard	NOUN
ajis02-391	52	16	what	what	PRON
ajis02-391	52	17	patterns	pattern	NOUN
ajis02-391	52	18	are	be	AUX
ajis02-391	52	19	evident	evident	ADJ
ajis02-391	52	20	?	?	PUNCT
ajis02-391	52	21	(	(	PUNCT
ajis02-391	52	22	ii	ii	NOUN
ajis02-391	52	23	)	)	PUNCT
ajis02-391	52	24	how	how	SCONJ
ajis02-391	52	25	do	do	AUX
ajis02-391	52	26	small	small	ADJ
ajis02-391	52	27	software	software	NOUN
ajis02-391	52	28	development	development	NOUN
ajis02-391	52	29	organisations	organisation	NOUN
ajis02-391	52	30	perceive	perceive	VERB
ajis02-391	52	31	the	the	DET
ajis02-391	52	32	link	link	NOUN
ajis02-391	52	33	between	between	ADP
ajis02-391	52	34	the	the	DET
ajis02-391	52	35	quality	quality	NOUN
ajis02-391	52	36	control	control	NOUN
ajis02-391	52	37	and	and	CCONJ
ajis02-391	52	38	quality	quality	NOUN
ajis02-391	52	39	assurance	assurance	NOUN
ajis02-391	52	40	activities	activity	NOUN
ajis02-391	52	41	and	and	CCONJ
ajis02-391	52	42	the	the	DET
ajis02-391	52	43	software	software	NOUN
ajis02-391	52	44	process	process	NOUN
ajis02-391	52	45	?	?	PUNCT
ajis02-391	53	1	does	do	AUX
ajis02-391	53	2	a	a	DET
ajis02-391	53	3	variation	variation	NOUN
ajis02-391	53	4	emerge	emerge	VERB
ajis02-391	53	5	in	in	ADP
ajis02-391	53	6	the	the	DET
ajis02-391	53	7	pattern	pattern	NOUN
ajis02-391	53	8	which	which	PRON
ajis02-391	53	9	helps	help	VERB
ajis02-391	53	10	to	to	PART
ajis02-391	53	11	explain	explain	VERB
ajis02-391	53	12	the	the	DET
ajis02-391	53	13	success	success	NOUN
ajis02-391	53	14	of	of	ADP
ajis02-391	53	15	the	the	DET
ajis02-391	53	16	qms	qms	PROPN
ajis02-391	53	17	implementation	implementation	NOUN
ajis02-391	53	18	?	?	PUNCT
ajis02-391	54	1	(	(	PUNCT
ajis02-391	54	2	iii	iii	X
ajis02-391	54	3	)	)	PUNCT
ajis02-391	54	4	are	be	AUX
ajis02-391	54	5	there	there	PRON
ajis02-391	54	6	activities	activity	NOUN
ajis02-391	54	7	in	in	ADP
ajis02-391	54	8	the	the	DET
ajis02-391	54	9	product	product	NOUN
ajis02-391	54	10	or	or	CCONJ
ajis02-391	54	11	service	service	NOUN
ajis02-391	54	12	delivery	delivery	NOUN
ajis02-391	54	13	process	process	NOUN
ajis02-391	54	14	that	that	PRON
ajis02-391	54	15	are	be	AUX
ajis02-391	54	16	not	not	PART
ajis02-391	54	17	covered	cover	VERB
ajis02-391	54	18	by	by	ADP
ajis02-391	54	19	the	the	DET
ajis02-391	54	20	qms	qms	PROPN
ajis02-391	54	21	;	;	PUNCT
ajis02-391	54	22	and	and	CCONJ
ajis02-391	54	23	if	if	SCONJ
ajis02-391	54	24	so	so	ADV
ajis02-391	54	25	,	,	PUNCT
ajis02-391	54	26	should	should	AUX
ajis02-391	54	27	the	the	DET
ajis02-391	54	28	company	company	NOUN
ajis02-391	54	29	-	-	PUNCT
ajis02-391	54	30	specific	specific	ADJ
ajis02-391	54	31	quality	quality	NOUN
ajis02-391	54	32	management	management	NOUN
ajis02-391	54	33	system	system	NOUN
ajis02-391	54	34	be	be	AUX
ajis02-391	54	35	adjusted	adjust	VERB
ajis02-391	54	36	to	to	PART
ajis02-391	54	37	cover	cover	VERB
ajis02-391	54	38	them	they	PRON
ajis02-391	54	39	too	too	ADV
ajis02-391	54	40	?	?	PUNCT
ajis02-391	55	1	(	(	PUNCT
ajis02-391	55	2	iv	iv	X
ajis02-391	55	3	)	)	PUNCT
ajis02-391	55	4	how	how	SCONJ
ajis02-391	55	5	does	do	AUX
ajis02-391	55	6	the	the	DET
ajis02-391	55	7	qms	qms	PROPN
ajis02-391	55	8	relate	relate	VERB
ajis02-391	55	9	to	to	ADP
ajis02-391	55	10	total	total	ADJ
ajis02-391	55	11	quality	quality	NOUN
ajis02-391	55	12	management	management	NOUN
ajis02-391	55	13	(	(	PUNCT
ajis02-391	55	14	tqm	tqm	ADJ
ajis02-391	55	15	)	)	PUNCT
ajis02-391	55	16	?	?	PUNCT
ajis02-391	56	1	september	september	PROPN
ajis02-391	56	2	1995	1995	NUM
ajis02-391	56	3	15	15	NUM
ajis02-391	56	4	the	the	DET
ajis02-391	56	5	data	datum	NOUN
ajis02-391	56	6	was	be	AUX
ajis02-391	56	7	collected	collect	VERB
ajis02-391	56	8	by	by	ADP
ajis02-391	56	9	interviewing	interview	VERB
ajis02-391	56	10	a	a	DET
ajis02-391	56	11	selection	selection	NOUN
ajis02-391	56	12	of	of	ADP
ajis02-391	56	13	company	company	NOUN
ajis02-391	56	14	executives	executive	NOUN
ajis02-391	56	15	in	in	ADP
ajis02-391	56	16	each	each	DET
ajis02-391	56	17	company	company	NOUN
ajis02-391	56	18	by	by	ADP
ajis02-391	56	19	the	the	DET
ajis02-391	56	20	author	author	NOUN
ajis02-391	56	21	and	and	CCONJ
ajis02-391	56	22	a	a	DET
ajis02-391	56	23	research	research	NOUN
ajis02-391	56	24	officer	officer	NOUN
ajis02-391	56	25	from	from	ADP
ajis02-391	56	26	the	the	DET
ajis02-391	56	27	department	department	NOUN
ajis02-391	56	28	of	of	ADP
ajis02-391	56	29	industry	industry	NOUN
ajis02-391	56	30	,	,	PUNCT
ajis02-391	56	31	technology	technology	NOUN
ajis02-391	56	32	and	and	CCONJ
ajis02-391	56	33	regional	regional	ADJ
ajis02-391	56	34	development	development	NOUN
ajis02-391	56	35	.	.	PUNCT
ajis02-391	57	1	we	we	PRON
ajis02-391	57	2	spent	spend	VERB
ajis02-391	57	3	1	1	NUM
ajis02-391	57	4	2	2	NUM
ajis02-391	57	5	days	day	NOUN
ajis02-391	57	6	in	in	ADP
ajis02-391	57	7	each	each	DET
ajis02-391	57	8	company	company	NOUN
ajis02-391	57	9	,	,	PUNCT
ajis02-391	57	10	interviewing	interview	VERB
ajis02-391	57	11	the	the	DET
ajis02-391	57	12	management	management	NOUN
ajis02-391	57	13	and	and	CCONJ
ajis02-391	57	14	staff	staff	NOUN
ajis02-391	57	15	and	and	CCONJ
ajis02-391	57	16	studying	study	VERB
ajis02-391	57	17	the	the	DET
ajis02-391	57	18	forms	form	NOUN
ajis02-391	57	19	and	and	CCONJ
ajis02-391	57	20	documents	document	NOUN
ajis02-391	57	21	used	use	VERB
ajis02-391	57	22	in	in	ADP
ajis02-391	57	23	the	the	DET
ajis02-391	57	24	software	software	NOUN
ajis02-391	57	25	process	process	NOUN
ajis02-391	57	26	.	.	PUNCT
ajis02-391	58	1	for	for	ADP
ajis02-391	58	2	the	the	DET
ajis02-391	58	3	interviews	interview	NOUN
ajis02-391	58	4	we	we	PRON
ajis02-391	58	5	had	have	VERB
ajis02-391	58	6	an	an	DET
ajis02-391	58	7	agenda	agenda	NOUN
ajis02-391	58	8	with	with	ADP
ajis02-391	58	9	twenty	twenty	NUM
ajis02-391	58	10	open	open	ADJ
ajis02-391	58	11	questions	question	NOUN
ajis02-391	58	12	and	and	CCONJ
ajis02-391	58	13	ten	ten	NUM
ajis02-391	58	14	more	more	ADV
ajis02-391	58	15	specific	specific	ADJ
ajis02-391	58	16	semistructured	semistructure	VERB
ajis02-391	58	17	questions	question	NOUN
ajis02-391	58	18	relating	relate	VERB
ajis02-391	58	19	to	to	ADP
ajis02-391	58	20	the	the	DET
ajis02-391	58	21	points	point	NOUN
ajis02-391	58	22	(	(	PUNCT
ajis02-391	58	23	i	i	NOUN
ajis02-391	58	24	)	)	PUNCT
ajis02-391	58	25	to	to	ADP
ajis02-391	58	26	(	(	PUNCT
ajis02-391	58	27	iv	iv	X
ajis02-391	58	28	)	)	PUNCT
ajis02-391	58	29	above	above	ADV
ajis02-391	58	30	.	.	PUNCT
ajis02-391	59	1	our	our	PRON
ajis02-391	59	2	plan	plan	NOUN
ajis02-391	59	3	was	be	AUX
ajis02-391	59	4	to	to	PART
ajis02-391	59	5	interview	interview	VERB
ajis02-391	59	6	general	general	ADJ
ajis02-391	59	7	management	management	NOUN
ajis02-391	59	8	,	,	PUNCT
ajis02-391	59	9	the	the	DET
ajis02-391	59	10	sales	sale	NOUN
ajis02-391	59	11	and	and	CCONJ
ajis02-391	59	12	marketing	marketing	NOUN
ajis02-391	59	13	staff	staff	NOUN
ajis02-391	59	14	,	,	PUNCT
ajis02-391	59	15	and	and	CCONJ
ajis02-391	59	16	the	the	DET
ajis02-391	59	17	technical	technical	ADJ
ajis02-391	59	18	staff	staff	NOUN
ajis02-391	59	19	involved	involve	VERB
ajis02-391	59	20	in	in	ADP
ajis02-391	59	21	product	product	NOUN
ajis02-391	59	22	development	development	NOUN
ajis02-391	59	23	.	.	PUNCT
ajis02-391	60	1	the	the	DET
ajis02-391	60	2	managing	manage	VERB
ajis02-391	60	3	director	director	NOUN
ajis02-391	60	4	was	be	AUX
ajis02-391	60	5	interviewed	interview	VERB
ajis02-391	60	6	in	in	ADP
ajis02-391	60	7	all	all	DET
ajis02-391	60	8	cases	case	NOUN
ajis02-391	60	9	and	and	CCONJ
ajis02-391	60	10	in	in	ADP
ajis02-391	60	11	five	five	NUM
ajis02-391	60	12	companies	company	NOUN
ajis02-391	60	13	we	we	PRON
ajis02-391	60	14	also	also	ADV
ajis02-391	60	15	managed	manage	VERB
ajis02-391	60	16	to	to	PART
ajis02-391	60	17	talk	talk	VERB
ajis02-391	60	18	to	to	ADP
ajis02-391	60	19	the	the	DET
ajis02-391	60	20	sales	sale	NOUN
ajis02-391	60	21	and	and	CCONJ
ajis02-391	60	22	marketing	marketing	NOUN
ajis02-391	60	23	directors	director	NOUN
ajis02-391	60	24	.	.	PUNCT
ajis02-391	61	1	in	in	ADP
ajis02-391	61	2	two	two	NUM
ajis02-391	61	3	companies	company	NOUN
ajis02-391	61	4	we	we	PRON
ajis02-391	61	5	were	be	AUX
ajis02-391	61	6	not	not	PART
ajis02-391	61	7	able	able	ADJ
ajis02-391	61	8	to	to	PART
ajis02-391	61	9	talk	talk	VERB
ajis02-391	61	10	to	to	ADP
ajis02-391	61	11	the	the	DET
ajis02-391	61	12	technical	technical	ADJ
ajis02-391	61	13	staff	staff	NOUN
ajis02-391	61	14	,	,	PUNCT
ajis02-391	61	15	but	but	CCONJ
ajis02-391	61	16	in	in	ADP
ajis02-391	61	17	these	these	DET
ajis02-391	61	18	cases	case	NOUN
ajis02-391	61	19	the	the	DET
ajis02-391	61	20	top	top	ADJ
ajis02-391	61	21	executives	executive	NOUN
ajis02-391	61	22	,	,	PUNCT
ajis02-391	61	23	whom	whom	PRON
ajis02-391	61	24	we	we	PRON
ajis02-391	61	25	did	do	VERB
ajis02-391	61	26	interview	interview	NOUN
ajis02-391	61	27	,	,	PUNCT
ajis02-391	61	28	were	be	AUX
ajis02-391	61	29	heavily	heavily	ADV
ajis02-391	61	30	involved	involve	VERB
ajis02-391	61	31	in	in	ADP
ajis02-391	61	32	the	the	DET
ajis02-391	61	33	product	product	NOUN
ajis02-391	61	34	development	development	NOUN
ajis02-391	61	35	and	and	CCONJ
ajis02-391	61	36	that	that	PRON
ajis02-391	61	37	enabled	enable	VERB
ajis02-391	61	38	us	we	PRON
ajis02-391	61	39	to	to	PART
ajis02-391	61	40	consider	consider	VERB
ajis02-391	61	41	the	the	DET
ajis02-391	61	42	company	company	NOUN
ajis02-391	61	43	's	's	PART
ajis02-391	61	44	qms	qms	NOUN
ajis02-391	61	45	from	from	ADP
ajis02-391	61	46	the	the	DET
ajis02-391	61	47	programmer	programmer	NOUN
ajis02-391	61	48	's	's	PART
ajis02-391	61	49	point	point	NOUN
ajis02-391	61	50	of	of	ADP
ajis02-391	61	51	view	view	NOUN
ajis02-391	61	52	too	too	ADV
ajis02-391	61	53	.	.	PUNCT
ajis02-391	62	1	in	in	ADP
ajis02-391	62	2	three	three	NUM
ajis02-391	62	3	organisations	organisation	NOUN
ajis02-391	62	4	we	we	PRON
ajis02-391	62	5	interviewed	interview	VERB
ajis02-391	62	6	the	the	DET
ajis02-391	62	7	quality	quality	NOUN
ajis02-391	62	8	manager	manager	NOUN
ajis02-391	62	9	;	;	PUNCT
ajis02-391	62	10	others	other	NOUN
ajis02-391	62	11	had	have	AUX
ajis02-391	62	12	not	not	PART
ajis02-391	62	13	yet	yet	ADV
ajis02-391	62	14	appointed	appoint	VERB
ajis02-391	62	15	a	a	DET
ajis02-391	62	16	quality	quality	NOUN
ajis02-391	62	17	manager	manager	NOUN
ajis02-391	62	18	.	.	PUNCT
ajis02-391	63	1	the	the	DET
ajis02-391	63	2	technical	technical	ADJ
ajis02-391	63	3	staff	staff	NOUN
ajis02-391	63	4	interviews	interview	NOUN
ajis02-391	63	5	provided	provide	VERB
ajis02-391	63	6	us	we	PRON
ajis02-391	63	7	with	with	ADP
ajis02-391	63	8	information	information	NOUN
ajis02-391	63	9	to	to	PART
ajis02-391	63	10	evaluate	evaluate	VERB
ajis02-391	63	11	whether	whether	SCONJ
ajis02-391	63	12	the	the	DET
ajis02-391	63	13	technical	technical	ADJ
ajis02-391	63	14	people	people	NOUN
ajis02-391	63	15	's	's	PART
ajis02-391	63	16	perceptions	perception	NOUN
ajis02-391	63	17	of	of	ADP
ajis02-391	63	18	the	the	DET
ajis02-391	63	19	benefits	benefit	NOUN
ajis02-391	63	20	of	of	ADP
ajis02-391	63	21	company	company	NOUN
ajis02-391	63	22	-	-	PUNCT
ajis02-391	63	23	specific	specific	ADJ
ajis02-391	63	24	quality	quality	NOUN
ajis02-391	63	25	manual	manual	NOUN
ajis02-391	63	26	were	be	AUX
ajis02-391	63	27	in	in	ADP
ajis02-391	63	28	line	line	NOUN
ajis02-391	63	29	with	with	ADP
ajis02-391	63	30	those	those	PRON
ajis02-391	63	31	of	of	ADP
ajis02-391	63	32	top	top	ADJ
ajis02-391	63	33	management	management	NOUN
ajis02-391	63	34	and	and	CCONJ
ajis02-391	63	35	marketing	marketing	NOUN
ajis02-391	63	36	staff	staff	NOUN
ajis02-391	63	37	.	.	PUNCT
ajis02-391	64	1	all	all	DET
ajis02-391	64	2	interviews	interview	NOUN
ajis02-391	64	3	were	be	AUX
ajis02-391	64	4	recorded	record	VERB
ajis02-391	64	5	,	,	PUNCT
ajis02-391	64	6	and	and	CCONJ
ajis02-391	64	7	we	we	PRON
ajis02-391	64	8	used	use	VERB
ajis02-391	64	9	the	the	DET
ajis02-391	64	10	transcripts	transcript	NOUN
ajis02-391	64	11	to	to	PART
ajis02-391	64	12	describe	describe	VERB
ajis02-391	64	13	in	in	ADP
ajis02-391	64	14	detail	detail	NOUN
ajis02-391	64	15	the	the	DET
ajis02-391	64	16	expressed	express	VERB
ajis02-391	64	17	areas	area	NOUN
ajis02-391	64	18	of	of	ADP
ajis02-391	64	19	concerns	concern	NOUN
ajis02-391	64	20	about	about	ADP
ajis02-391	64	21	the	the	DET
ajis02-391	64	22	company	company	NOUN
ajis02-391	64	23	-	-	PUNCT
ajis02-391	64	24	specific	specific	ADJ
ajis02-391	64	25	quality	quality	NOUN
ajis02-391	64	26	management	management	NOUN
ajis02-391	64	27	system	system	NOUN
ajis02-391	64	28	.	.	PUNCT
ajis02-391	65	1	the	the	DET
ajis02-391	65	2	interview	interview	NOUN
ajis02-391	65	3	agenda	agenda	NOUN
ajis02-391	65	4	focused	focus	VERB
ajis02-391	65	5	on	on	ADP
ajis02-391	65	6	the	the	DET
ajis02-391	65	7	procedures	procedure	NOUN
ajis02-391	65	8	which	which	PRON
ajis02-391	65	9	facilitate	facilitate	VERB
ajis02-391	65	10	the	the	DET
ajis02-391	65	11	creation	creation	NOUN
ajis02-391	65	12	and	and	CCONJ
ajis02-391	65	13	monitoring	monitoring	NOUN
ajis02-391	65	14	of	of	ADP
ajis02-391	65	15	quality	quality	NOUN
ajis02-391	65	16	covering	cover	VERB
ajis02-391	65	17	the	the	DET
ajis02-391	65	18	following	follow	VERB
ajis02-391	65	19	areas	area	NOUN
ajis02-391	65	20	:	:	PUNCT
ajis02-391	65	21	•	•	NUM
ajis02-391	65	22	corporate	corporate	ADJ
ajis02-391	65	23	strategy	strategy	NOUN
ajis02-391	65	24	issues	issue	NOUN
ajis02-391	65	25	—	—	PUNCT
ajis02-391	65	26	to	to	PART
ajis02-391	65	27	find	find	VERB
ajis02-391	65	28	out	out	ADP
ajis02-391	65	29	what	what	PRON
ajis02-391	65	30	are	be	AUX
ajis02-391	65	31	the	the	DET
ajis02-391	65	32	long	long	ADJ
ajis02-391	65	33	term	term	NOUN
ajis02-391	65	34	and	and	CCONJ
ajis02-391	65	35	short	short	ADJ
ajis02-391	65	36	term	term	NOUN
ajis02-391	65	37	objectives	objective	NOUN
ajis02-391	65	38	of	of	ADP
ajis02-391	65	39	the	the	DET
ajis02-391	65	40	qms	qms	PROPN
ajis02-391	65	41	and	and	CCONJ
ajis02-391	65	42	the	the	DET
ajis02-391	65	43	benefits	benefit	NOUN
ajis02-391	65	44	expected	expect	VERB
ajis02-391	65	45	through	through	ADP
ajis02-391	65	46	its	its	PRON
ajis02-391	65	47	implementation	implementation	NOUN
ajis02-391	65	48	.	.	PUNCT
ajis02-391	66	1	•	•	NUM
ajis02-391	66	2	implementation	implementation	NOUN
ajis02-391	66	3	of	of	ADP
ajis02-391	66	4	the	the	DET
ajis02-391	66	5	quality	quality	NOUN
ajis02-391	66	6	management	management	NOUN
ajis02-391	66	7	systems	system	NOUN
ajis02-391	66	8	—	—	PUNCT
ajis02-391	66	9	to	to	PART
ajis02-391	66	10	find	find	VERB
ajis02-391	66	11	out	out	ADP
ajis02-391	66	12	the	the	DET
ajis02-391	66	13	differences	difference	NOUN
ajis02-391	66	14	between	between	ADP
ajis02-391	66	15	expected	expect	VERB
ajis02-391	66	16	and	and	CCONJ
ajis02-391	66	17	perceived	perceive	VERB
ajis02-391	66	18	benefits	benefit	NOUN
ajis02-391	66	19	,	,	PUNCT
ajis02-391	66	20	and	and	CCONJ
ajis02-391	66	21	the	the	DET
ajis02-391	66	22	reasons	reason	NOUN
ajis02-391	66	23	for	for	ADP
ajis02-391	66	24	the	the	DET
ajis02-391	66	25	differences	difference	NOUN
ajis02-391	66	26	between	between	ADP
ajis02-391	66	27	them	they	PRON
ajis02-391	66	28	.	.	PUNCT
ajis02-391	67	1	we	we	PRON
ajis02-391	67	2	also	also	ADV
ajis02-391	67	3	wanted	want	VERB
ajis02-391	67	4	to	to	PART
ajis02-391	67	5	know	know	VERB
ajis02-391	67	6	whether	whether	SCONJ
ajis02-391	67	7	the	the	DET
ajis02-391	67	8	quality	quality	NOUN
ajis02-391	67	9	management	management	NOUN
ajis02-391	67	10	systems	system	NOUN
ajis02-391	67	11	implementation	implementation	NOUN
ajis02-391	67	12	was	be	AUX
ajis02-391	67	13	similar	similar	ADJ
ajis02-391	67	14	to	to	ADP
ajis02-391	67	15	situations	situation	NOUN
ajis02-391	67	16	where	where	SCONJ
ajis02-391	67	17	new	new	ADJ
ajis02-391	67	18	technologies	technology	NOUN
ajis02-391	67	19	have	have	AUX
ajis02-391	67	20	been	be	AUX
ajis02-391	67	21	adopted	adopt	VERB
ajis02-391	67	22	or	or	CCONJ
ajis02-391	67	23	process	process	NOUN
ajis02-391	67	24	innovations	innovation	NOUN
ajis02-391	67	25	have	have	AUX
ajis02-391	67	26	taken	take	VERB
ajis02-391	67	27	place	place	NOUN
ajis02-391	67	28	.	.	PUNCT
ajis02-391	68	1	this	this	PRON
ajis02-391	68	2	,	,	PUNCT
ajis02-391	68	3	we	we	PRON
ajis02-391	68	4	felt	feel	VERB
ajis02-391	68	5	,	,	PUNCT
ajis02-391	68	6	would	would	AUX
ajis02-391	68	7	advise	advise	VERB
ajis02-391	68	8	how	how	SCONJ
ajis02-391	68	9	to	to	PART
ajis02-391	68	10	manage	manage	VERB
ajis02-391	68	11	successfully	successfully	ADV
ajis02-391	68	12	the	the	DET
ajis02-391	68	13	implementation	implementation	NOUN
ajis02-391	68	14	of	of	ADP
ajis02-391	68	15	the	the	DET
ajis02-391	68	16	qms	qms	PROPN
ajis02-391	68	17	.	.	PROPN
ajis02-391	68	18	•	•	PROPN
ajis02-391	68	19	controls	control	NOUN
ajis02-391	68	20	placed	place	VERB
ajis02-391	68	21	to	to	PART
ajis02-391	68	22	fulfil	fulfil	VERB
ajis02-391	68	23	the	the	DET
ajis02-391	68	24	requirements	requirement	NOUN
ajis02-391	68	25	for	for	ADP
ajis02-391	68	26	standards	standard	NOUN
ajis02-391	68	27	—	—	PUNCT
ajis02-391	68	28	to	to	PART
ajis02-391	68	29	find	find	VERB
ajis02-391	68	30	out	out	ADP
ajis02-391	68	31	their	their	PRON
ajis02-391	68	32	impact	impact	NOUN
ajis02-391	68	33	on	on	ADP
ajis02-391	68	34	quality	quality	NOUN
ajis02-391	68	35	and	and	CCONJ
ajis02-391	68	36	whether	whether	SCONJ
ajis02-391	68	37	they	they	PRON
ajis02-391	68	38	were	be	AUX
ajis02-391	68	39	totally	totally	ADV
ajis02-391	68	40	new	new	ADJ
ajis02-391	68	41	procedures	procedure	NOUN
ajis02-391	68	42	,	,	PUNCT
ajis02-391	68	43	or	or	CCONJ
ajis02-391	68	44	modified	modify	VERB
ajis02-391	68	45	from	from	ADP
ajis02-391	68	46	the	the	DET
ajis02-391	68	47	existing	exist	VERB
ajis02-391	68	48	controls	control	NOUN
ajis02-391	68	49	.	.	PUNCT
ajis02-391	69	1	we	we	PRON
ajis02-391	69	2	asked	ask	VERB
ajis02-391	69	3	the	the	DET
ajis02-391	69	4	staff	staff	NOUN
ajis02-391	69	5	members	member	NOUN
ajis02-391	69	6	to	to	PART
ajis02-391	69	7	express	express	VERB
ajis02-391	69	8	their	their	PRON
ajis02-391	69	9	opinions	opinion	NOUN
ajis02-391	69	10	about	about	ADP
ajis02-391	69	11	the	the	DET
ajis02-391	69	12	level	level	NOUN
ajis02-391	69	13	of	of	ADP
ajis02-391	69	14	impact	impact	NOUN
ajis02-391	69	15	of	of	ADP
ajis02-391	69	16	the	the	DET
ajis02-391	69	17	control	control	NOUN
ajis02-391	69	18	procedures	procedure	NOUN
ajis02-391	69	19	on	on	ADP
ajis02-391	69	20	the	the	DET
ajis02-391	69	21	quality	quality	NOUN
ajis02-391	69	22	of	of	ADP
ajis02-391	69	23	the	the	DET
ajis02-391	69	24	product	product	NOUN
ajis02-391	69	25	or	or	CCONJ
ajis02-391	69	26	service	service	NOUN
ajis02-391	69	27	delivered	deliver	VERB
ajis02-391	69	28	to	to	ADP
ajis02-391	69	29	the	the	DET
ajis02-391	69	30	client	client	NOUN
ajis02-391	69	31	(	(	PUNCT
ajis02-391	69	32	product	product	NOUN
ajis02-391	69	33	quality	quality	NOUN
ajis02-391	69	34	)	)	PUNCT
ajis02-391	69	35	,	,	PUNCT
ajis02-391	69	36	on	on	ADP
ajis02-391	69	37	the	the	DET
ajis02-391	69	38	customer	customer	NOUN
ajis02-391	69	39	satisfaction	satisfaction	NOUN
ajis02-391	69	40	(	(	PUNCT
ajis02-391	69	41	customer	customer	NOUN
ajis02-391	69	42	value	value	NOUN
ajis02-391	69	43	)	)	PUNCT
ajis02-391	69	44	,	,	PUNCT
ajis02-391	69	45	on	on	ADP
ajis02-391	69	46	the	the	DET
ajis02-391	69	47	cost	cost	NOUN
ajis02-391	69	48	of	of	ADP
ajis02-391	69	49	producing	produce	VERB
ajis02-391	69	50	these	these	DET
ajis02-391	69	51	satisfactions	satisfaction	NOUN
ajis02-391	69	52	(	(	PUNCT
ajis02-391	69	53	development	development	NOUN
ajis02-391	69	54	cost	cost	NOUN
ajis02-391	69	55	)	)	PUNCT
ajis02-391	69	56	,	,	PUNCT
ajis02-391	69	57	and	and	CCONJ
ajis02-391	69	58	on	on	ADP
ajis02-391	69	59	the	the	DET
ajis02-391	69	60	organisation	organisation	NOUN
ajis02-391	69	61	as	as	ADP
ajis02-391	69	62	a	a	DET
ajis02-391	69	63	whole	whole	ADJ
ajis02-391	69	64	considering	consider	VERB
ajis02-391	69	65	quality	quality	NOUN
ajis02-391	69	66	as	as	ADP
ajis02-391	69	67	a	a	DET
ajis02-391	69	68	general	general	ADJ
ajis02-391	69	69	philosophy	philosophy	NOUN
ajis02-391	69	70	pervading	pervade	VERB
ajis02-391	69	71	the	the	DET
ajis02-391	69	72	whole	whole	ADJ
ajis02-391	69	73	organisation	organisation	NOUN
ajis02-391	69	74	(	(	PUNCT
ajis02-391	69	75	quality	quality	NOUN
ajis02-391	69	76	culture	culture	NOUN
ajis02-391	69	77	)	)	PUNCT
ajis02-391	69	78	.	.	PUNCT
ajis02-391	70	1	•	•	NUM
ajis02-391	70	2	the	the	DET
ajis02-391	70	3	role	role	NOUN
ajis02-391	70	4	of	of	ADP
ajis02-391	70	5	the	the	DET
ajis02-391	70	6	qms	qms	PROPN
ajis02-391	70	7	in	in	ADP
ajis02-391	70	8	the	the	DET
ajis02-391	70	9	software	software	NOUN
ajis02-391	70	10	house	house	NOUN
ajis02-391	70	11	's	's	PART
ajis02-391	70	12	product	product	NOUN
ajis02-391	70	13	and	and	CCONJ
ajis02-391	70	14	service	service	NOUN
ajis02-391	70	15	delivery	delivery	NOUN
ajis02-391	70	16	process	process	NOUN
ajis02-391	70	17	—	—	PUNCT
ajis02-391	70	18	to	to	PART
ajis02-391	70	19	find	find	VERB
ajis02-391	70	20	out	out	ADP
ajis02-391	70	21	activities	activity	NOUN
ajis02-391	70	22	addressed	address	VERB
ajis02-391	70	23	by	by	ADP
ajis02-391	70	24	it	it	PRON
ajis02-391	70	25	,	,	PUNCT
ajis02-391	70	26	and	and	CCONJ
ajis02-391	70	27	to	to	PART
ajis02-391	70	28	find	find	VERB
ajis02-391	70	29	out	out	ADP
ajis02-391	70	30	why	why	SCONJ
ajis02-391	70	31	others	other	NOUN
ajis02-391	70	32	are	be	AUX
ajis02-391	70	33	n't	not	PART
ajis02-391	70	34	.	.	PUNCT
ajis02-391	71	1	in	in	ADP
ajis02-391	71	2	three	three	NUM
ajis02-391	71	3	of	of	ADP
ajis02-391	71	4	the	the	DET
ajis02-391	71	5	companies	company	NOUN
ajis02-391	71	6	(	(	PUNCT
ajis02-391	71	7	a	a	PRON
ajis02-391	71	8	,	,	PUNCT
ajis02-391	71	9	e	e	NOUN
ajis02-391	71	10	,	,	PUNCT
ajis02-391	71	11	and	and	CCONJ
ajis02-391	71	12	c	c	X
ajis02-391	71	13	)	)	PUNCT
ajis02-391	71	14	the	the	DET
ajis02-391	71	15	interviews	interview	NOUN
ajis02-391	71	16	were	be	AUX
ajis02-391	71	17	completed	complete	VERB
ajis02-391	71	18	by	by	ADP
ajis02-391	71	19	running	run	VERB
ajis02-391	71	20	a	a	DET
ajis02-391	71	21	workshop	workshop	NOUN
ajis02-391	71	22	with	with	ADP
ajis02-391	71	23	the	the	DET
ajis02-391	71	24	general	general	ADJ
ajis02-391	71	25	management	management	NOUN
ajis02-391	71	26	,	,	PUNCT
ajis02-391	71	27	technical	technical	ADJ
ajis02-391	71	28	and	and	CCONJ
ajis02-391	71	29	marketing	marketing	NOUN
ajis02-391	71	30	staff	staff	NOUN
ajis02-391	71	31	to	to	PART
ajis02-391	71	32	draft	draft	VERB
ajis02-391	71	33	the	the	DET
ajis02-391	71	34	company	company	NOUN
ajis02-391	71	35	's	's	PART
ajis02-391	71	36	value	value	NOUN
ajis02-391	71	37	chain	chain	NOUN
ajis02-391	71	38	(	(	PUNCT
ajis02-391	71	39	porter	porter	NOUN
ajis02-391	71	40	(	(	PUNCT
ajis02-391	71	41	1985	1985	NUM
ajis02-391	71	42	)	)	PUNCT
ajis02-391	71	43	)	)	PUNCT
ajis02-391	71	44	to	to	PART
ajis02-391	71	45	identify	identify	VERB
ajis02-391	71	46	the	the	DET
ajis02-391	71	47	current	current	ADJ
ajis02-391	71	48	business	business	NOUN
ajis02-391	71	49	processes	process	NOUN
ajis02-391	71	50	.	.	PUNCT
ajis02-391	72	1	the	the	DET
ajis02-391	72	2	workshop	workshop	NOUN
ajis02-391	72	3	material	material	NOUN
ajis02-391	72	4	enabled	enable	VERB
ajis02-391	72	5	us	we	PRON
ajis02-391	72	6	to	to	PART
ajis02-391	72	7	examine	examine	VERB
ajis02-391	72	8	if	if	SCONJ
ajis02-391	72	9	staff	staff	NOUN
ajis02-391	72	10	members	member	NOUN
ajis02-391	72	11	representing	represent	VERB
ajis02-391	72	12	different	different	ADJ
ajis02-391	72	13	functions	function	NOUN
ajis02-391	72	14	(	(	PUNCT
ajis02-391	72	15	general	general	ADJ
ajis02-391	72	16	management	management	NOUN
ajis02-391	72	17	vs.	vs.	ADP
ajis02-391	72	18	sales	sale	NOUN
ajis02-391	72	19	and	and	CCONJ
ajis02-391	72	20	marketing	marketing	NOUN
ajis02-391	72	21	vs.	vs.	ADP
ajis02-391	72	22	technical	technical	ADJ
ajis02-391	72	23	staff	staff	NOUN
ajis02-391	72	24	)	)	PUNCT
ajis02-391	72	25	agreed	agree	VERB
ajis02-391	72	26	with	with	ADP
ajis02-391	72	27	the	the	DET
ajis02-391	72	28	description	description	NOUN
ajis02-391	72	29	and	and	CCONJ
ajis02-391	72	30	the	the	DET
ajis02-391	72	31	flow	flow	NOUN
ajis02-391	72	32	of	of	ADP
ajis02-391	72	33	activities	activity	NOUN
ajis02-391	72	34	.	.	PUNCT
ajis02-391	73	1	it	it	PRON
ajis02-391	73	2	also	also	ADV
ajis02-391	73	3	enabled	enable	VERB
ajis02-391	73	4	us	we	PRON
ajis02-391	73	5	to	to	PART
ajis02-391	73	6	discuss	discuss	VERB
ajis02-391	73	7	with	with	ADP
ajis02-391	73	8	the	the	DET
ajis02-391	73	9	staff	staff	NOUN
ajis02-391	73	10	about	about	ADP
ajis02-391	73	11	the	the	DET
ajis02-391	73	12	benefits	benefit	NOUN
ajis02-391	73	13	of	of	ADP
ajis02-391	73	14	including	include	VERB
ajis02-391	73	15	more	more	ADJ
ajis02-391	73	16	activities	activity	NOUN
ajis02-391	73	17	in	in	ADP
ajis02-391	73	18	the	the	DET
ajis02-391	73	19	qms	qms	PROPN
ajis02-391	73	20	.	.	PUNCT
ajis02-391	74	1	as	as	SCONJ
ajis02-391	74	2	stated	state	VERB
ajis02-391	74	3	earlier	early	ADV
ajis02-391	74	4	,	,	PUNCT
ajis02-391	74	5	our	our	PRON
ajis02-391	74	6	research	research	NOUN
ajis02-391	74	7	is	be	AUX
ajis02-391	74	8	exploratory	exploratory	ADJ
ajis02-391	74	9	and	and	CCONJ
ajis02-391	74	10	builds	build	VERB
ajis02-391	74	11	hypotheses	hypothesis	NOUN
ajis02-391	74	12	rather	rather	ADV
ajis02-391	74	13	than	than	ADP
ajis02-391	74	14	rigorously	rigorously	ADV
ajis02-391	74	15	testing	test	VERB
ajis02-391	74	16	them	they	PRON
ajis02-391	74	17	through	through	ADP
ajis02-391	74	18	case	case	NOUN
ajis02-391	74	19	study	study	NOUN
ajis02-391	74	20	interviews	interview	NOUN
ajis02-391	74	21	.	.	PUNCT
ajis02-391	75	1	we	we	PRON
ajis02-391	75	2	formulated	formulate	VERB
ajis02-391	75	3	working	work	VERB
ajis02-391	75	4	hypotheses	hypothesis	NOUN
ajis02-391	75	5	for	for	ADP
ajis02-391	75	6	the	the	DET
ajis02-391	75	7	research	research	NOUN
ajis02-391	75	8	questions	question	NOUN
ajis02-391	75	9	(	(	PUNCT
ajis02-391	75	10	a	a	NOUN
ajis02-391	75	11	)	)	PUNCT
ajis02-391	75	12	(	(	PUNCT
ajis02-391	75	13	d	d	NOUN
ajis02-391	75	14	)	)	PUNCT
ajis02-391	75	15	which	which	PRON
ajis02-391	75	16	then	then	ADV
ajis02-391	75	17	helped	help	VERB
ajis02-391	75	18	us	we	PRON
ajis02-391	75	19	in	in	ADP
ajis02-391	75	20	analysing	analyse	VERB
ajis02-391	75	21	the	the	DET
ajis02-391	75	22	interview	interview	NOUN
ajis02-391	75	23	material	material	NOUN
ajis02-391	75	24	by	by	ADP
ajis02-391	75	25	providing	provide	VERB
ajis02-391	75	26	a	a	DET
ajis02-391	75	27	framework	framework	NOUN
ajis02-391	75	28	to	to	PART
ajis02-391	75	29	look	look	VERB
ajis02-391	75	30	for	for	ADP
ajis02-391	75	31	arguments	argument	NOUN
ajis02-391	75	32	to	to	PART
ajis02-391	75	33	support	support	VERB
ajis02-391	75	34	or	or	CCONJ
ajis02-391	75	35	reject	reject	VERB
ajis02-391	75	36	them	they	PRON
ajis02-391	75	37	.	.	PUNCT
ajis02-391	76	1	first	first	ADV
ajis02-391	76	2	,	,	PUNCT
ajis02-391	76	3	we	we	PRON
ajis02-391	76	4	proposed	propose	VERB
ajis02-391	76	5	that	that	SCONJ
ajis02-391	76	6	the	the	DET
ajis02-391	76	7	reason	reason	NOUN
ajis02-391	76	8	to	to	PART
ajis02-391	76	9	become	become	VERB
ajis02-391	76	10	accredited	accredited	ADJ
ajis02-391	76	11	was	be	AUX
ajis02-391	76	12	the	the	DET
ajis02-391	76	13	desire	desire	NOUN
ajis02-391	76	14	to	to	PART
ajis02-391	76	15	improve	improve	VERB
ajis02-391	76	16	the	the	DET
ajis02-391	76	17	company	company	NOUN
ajis02-391	76	18	's	's	PART
ajis02-391	76	19	image	image	NOUN
ajis02-391	76	20	and	and	CCONJ
ajis02-391	76	21	to	to	PART
ajis02-391	76	22	cope	cope	VERB
ajis02-391	76	23	with	with	ADP
ajis02-391	76	24	emerging	emerge	VERB
ajis02-391	76	25	market	market	NOUN
ajis02-391	76	26	imperatives	imperative	NOUN
ajis02-391	76	27	.	.	PUNCT
ajis02-391	77	1	we	we	PRON
ajis02-391	77	2	also	also	ADV
ajis02-391	77	3	wanted	want	VERB
ajis02-391	77	4	to	to	PART
ajis02-391	77	5	know	know	VERB
ajis02-391	77	6	whether	whether	SCONJ
ajis02-391	77	7	export	export	NOUN
ajis02-391	77	8	oriented	orient	VERB
ajis02-391	77	9	companies	company	NOUN
ajis02-391	77	10	differ	differ	VERB
ajis02-391	77	11	from	from	ADP
ajis02-391	77	12	those	those	PRON
ajis02-391	77	13	operating	operate	VERB
ajis02-391	77	14	solely	solely	ADV
ajis02-391	77	15	in	in	ADP
ajis02-391	77	16	the	the	DET
ajis02-391	77	17	domestic	domestic	ADJ
ajis02-391	77	18	markets	market	NOUN
ajis02-391	77	19	.	.	PUNCT
ajis02-391	78	1	especially	especially	ADV
ajis02-391	78	2	we	we	PRON
ajis02-391	78	3	were	be	AUX
ajis02-391	78	4	interested	interested	ADJ
ajis02-391	78	5	to	to	PART
ajis02-391	78	6	find	find	VERB
ajis02-391	78	7	out	out	ADP
ajis02-391	78	8	what	what	PRON
ajis02-391	78	9	exactly	exactly	ADV
ajis02-391	78	10	are	be	AUX
ajis02-391	78	11	the	the	DET
ajis02-391	78	12	driving	drive	VERB
ajis02-391	78	13	forces	force	NOUN
ajis02-391	78	14	for	for	ADP
ajis02-391	78	15	the	the	DET
ajis02-391	78	16	qms	qms	PROPN
ajis02-391	78	17	implementation	implementation	NOUN
ajis02-391	78	18	knowing	know	VERB
ajis02-391	78	19	that	that	SCONJ
ajis02-391	78	20	the	the	DET
ajis02-391	78	21	customers	customer	NOUN
ajis02-391	78	22	in	in	ADP
ajis02-391	78	23	asia	asia	PROPN
ajis02-391	78	24	—	—	PUNCT
ajis02-391	78	25	a	a	DET
ajis02-391	78	26	popular	popular	ADJ
ajis02-391	78	27	target	target	NOUN
ajis02-391	78	28	for	for	ADP
ajis02-391	78	29	australian	australian	ADJ
ajis02-391	78	30	software	software	NOUN
ajis02-391	78	31	exporters	exporter	NOUN
ajis02-391	78	32	—	—	PUNCT
ajis02-391	78	33	do	do	AUX
ajis02-391	78	34	not	not	PART
ajis02-391	78	35	require	require	VERB
ajis02-391	78	36	formal	formal	ADJ
ajis02-391	78	37	quality	quality	NOUN
ajis02-391	78	38	certificates	certificate	NOUN
ajis02-391	78	39	as	as	SCONJ
ajis02-391	78	40	the	the	DET
ajis02-391	78	41	potential	potential	ADJ
ajis02-391	78	42	customers	customer	NOUN
ajis02-391	78	43	in	in	ADP
ajis02-391	78	44	most	most	ADJ
ajis02-391	78	45	european	european	ADJ
ajis02-391	78	46	countries	country	NOUN
ajis02-391	78	47	do	do	VERB
ajis02-391	78	48	.	.	PUNCT
ajis02-391	79	1	secondly	secondly	ADV
ajis02-391	79	2	,	,	PUNCT
ajis02-391	79	3	certain	certain	ADJ
ajis02-391	79	4	organisational	organisational	ADJ
ajis02-391	79	5	factors	factor	NOUN
ajis02-391	79	6	may	may	AUX
ajis02-391	79	7	affect	affect	VERB
ajis02-391	79	8	the	the	DET
ajis02-391	79	9	qms	qms	PROPN
ajis02-391	79	10	implementation	implementation	NOUN
ajis02-391	79	11	.	.	PUNCT
ajis02-391	80	1	previous	previous	ADJ
ajis02-391	80	2	research	research	NOUN
ajis02-391	80	3	has	have	AUX
ajis02-391	80	4	showed	show	VERB
ajis02-391	80	5	that	that	SCONJ
ajis02-391	80	6	small	small	ADJ
ajis02-391	80	7	software	software	NOUN
ajis02-391	80	8	houses	house	NOUN
ajis02-391	80	9	in	in	ADP
ajis02-391	80	10	most	most	ADJ
ajis02-391	80	11	cases	case	NOUN
ajis02-391	80	12	have	have	AUX
ajis02-391	80	13	started	start	VERB
ajis02-391	80	14	as	as	ADP
ajis02-391	80	15	one	one	NUM
ajis02-391	80	16	product	product	NOUN
ajis02-391	80	17	companies	company	NOUN
ajis02-391	80	18	and	and	CCONJ
ajis02-391	80	19	are	be	AUX
ajis02-391	80	20	technically	technically	ADV
ajis02-391	80	21	oriented	orient	VERB
ajis02-391	80	22	focusing	focus	VERB
ajis02-391	80	23	on	on	ADP
ajis02-391	80	24	product	product	NOUN
ajis02-391	80	25	development	development	NOUN
ajis02-391	80	26	rather	rather	ADV
ajis02-391	80	27	than	than	ADP
ajis02-391	80	28	fulfilling	fulfil	VERB
ajis02-391	80	29	the	the	DET
ajis02-391	80	30	clients	client	NOUN
ajis02-391	80	31	'	'	PART
ajis02-391	80	32	information	information	NOUN
ajis02-391	80	33	systems	system	NOUN
ajis02-391	80	34	needs	need	VERB
ajis02-391	80	35	(	(	PUNCT
ajis02-391	80	36	von	von	PROPN
ajis02-391	80	37	hellens	hellens	PROPN
ajis02-391	80	38	(	(	PUNCT
ajis02-391	80	39	1991	1991	NUM
ajis02-391	80	40	)	)	PUNCT
ajis02-391	80	41	)	)	PUNCT
ajis02-391	80	42	assuming	assume	VERB
ajis02-391	80	43	that	that	SCONJ
ajis02-391	80	44	the	the	DET
ajis02-391	80	45	companies	company	NOUN
ajis02-391	80	46	studied	study	VERB
ajis02-391	80	47	here	here	ADV
ajis02-391	80	48	are	be	AUX
ajis02-391	80	49	also	also	ADV
ajis02-391	80	50	either	either	CCONJ
ajis02-391	80	51	technically	technically	ADV
ajis02-391	80	52	or	or	CCONJ
ajis02-391	80	53	market	market	NOUN
ajis02-391	80	54	oriented	orient	VERB
ajis02-391	80	55	depending	depend	VERB
ajis02-391	80	56	on	on	ADP
ajis02-391	80	57	how	how	SCONJ
ajis02-391	80	58	well	well	ADV
ajis02-391	80	59	customer	customer	NOUN
ajis02-391	80	60	needs	need	VERB
ajis02-391	80	61	and	and	CCONJ
ajis02-391	80	62	wants	want	VERB
ajis02-391	80	63	are	be	AUX
ajis02-391	80	64	taken	take	VERB
ajis02-391	80	65	into	into	ADP
ajis02-391	80	66	account	account	NOUN
ajis02-391	80	67	in	in	ADP
ajis02-391	80	68	their	their	PRON
ajis02-391	80	69	product	product	NOUN
ajis02-391	80	70	or	or	CCONJ
ajis02-391	80	71	service	service	NOUN
ajis02-391	80	72	delivery	delivery	NOUN
ajis02-391	80	73	process	process	NOUN
ajis02-391	80	74	,	,	PUNCT
ajis02-391	80	75	we	we	PRON
ajis02-391	80	76	suggested	suggest	VERB
ajis02-391	80	77	that	that	SCONJ
ajis02-391	80	78	in	in	ADP
ajis02-391	80	79	a	a	DET
ajis02-391	80	80	truly	truly	ADV
ajis02-391	80	81	market	market	NOUN
ajis02-391	80	82	oriented	orient	VERB
ajis02-391	80	83	company	company	NOUN
ajis02-391	80	84	the	the	DET
ajis02-391	80	85	staff	staff	NOUN
ajis02-391	80	86	sees	see	VERB
ajis02-391	80	87	the	the	DET
ajis02-391	80	88	quality	quality	NOUN
ajis02-391	80	89	controls	control	NOUN
ajis02-391	80	90	,	,	PUNCT
ajis02-391	80	91	even	even	ADV
ajis02-391	80	92	though	though	SCONJ
ajis02-391	80	93	they	they	PRON
ajis02-391	80	94	require	require	VERB
ajis02-391	80	95	boring	boring	ADJ
ajis02-391	80	96	paperwork	paperwork	NOUN
ajis02-391	80	97	,	,	PUNCT
ajis02-391	80	98	as	as	ADP
ajis02-391	80	99	something	something	PRON
ajis02-391	80	100	which	which	PRON
ajis02-391	80	101	actually	actually	ADV
ajis02-391	80	102	complements	complement	VERB
ajis02-391	80	103	the	the	DET
ajis02-391	80	104	business	business	NOUN
ajis02-391	80	105	rather	rather	ADV
ajis02-391	80	106	than	than	ADP
ajis02-391	80	107	stifles	stifle	VERB
ajis02-391	80	108	its	its	PRON
ajis02-391	80	109	less	less	ADV
ajis02-391	80	110	structured	structured	ADJ
ajis02-391	80	111	,	,	PUNCT
ajis02-391	80	112	highly	highly	ADV
ajis02-391	80	113	creative	creative	ADJ
ajis02-391	80	114	activities	activity	NOUN
ajis02-391	80	115	.	.	PUNCT
ajis02-391	81	1	our	our	PRON
ajis02-391	81	2	case	case	NOUN
ajis02-391	81	3	companies	company	NOUN
ajis02-391	81	4	are	be	AUX
ajis02-391	81	5	all	all	PRON
ajis02-391	81	6	relatively	relatively	ADV
ajis02-391	81	7	small	small	ADJ
ajis02-391	81	8	organisations	organisation	NOUN
ajis02-391	81	9	and	and	CCONJ
ajis02-391	81	10	thus	thus	ADV
ajis02-391	81	11	the	the	DET
ajis02-391	81	12	technical	technical	ADJ
ajis02-391	81	13	staff	staff	NOUN
ajis02-391	81	14	is	be	AUX
ajis02-391	81	15	expected	expect	VERB
ajis02-391	81	16	to	to	PART
ajis02-391	81	17	contribute	contribute	VERB
ajis02-391	81	18	to	to	ADP
ajis02-391	81	19	customer	customer	NOUN
ajis02-391	81	20	support	support	NOUN
ajis02-391	81	21	and	and	CCONJ
ajis02-391	81	22	service	service	NOUN
ajis02-391	81	23	.	.	PUNCT
ajis02-391	82	1	because	because	SCONJ
ajis02-391	82	2	of	of	ADP
ajis02-391	82	3	this	this	PRON
ajis02-391	82	4	,	,	PUNCT
ajis02-391	82	5	we	we	PRON
ajis02-391	82	6	assumed	assume	VERB
ajis02-391	82	7	that	that	SCONJ
ajis02-391	82	8	the	the	DET
ajis02-391	82	9	staff	staff	NOUN
ajis02-391	82	10	does	do	AUX
ajis02-391	82	11	not	not	PART
ajis02-391	82	12	regard	regard	VERB
ajis02-391	82	13	the	the	DET
ajis02-391	82	14	implementation	implementation	NOUN
ajis02-391	82	15	of	of	ADP
ajis02-391	82	16	standards	standard	NOUN
ajis02-391	82	17	as	as	ADP
ajis02-391	82	18	being	be	AUX
ajis02-391	82	19	forced	force	VERB
ajis02-391	82	20	to	to	PART
ajis02-391	82	21	do	do	VERB
ajis02-391	82	22	something	something	PRON
ajis02-391	82	23	totally	totally	ADV
ajis02-391	82	24	different	different	ADJ
ajis02-391	82	25	from	from	ADP
ajis02-391	82	26	their	their	PRON
ajis02-391	82	27	everyday	everyday	ADJ
ajis02-391	82	28	business	business	NOUN
ajis02-391	82	29	.	.	PUNCT
ajis02-391	83	1	instead	instead	ADV
ajis02-391	83	2	,	,	PUNCT
ajis02-391	83	3	we	we	PRON
ajis02-391	83	4	suggest	suggest	VERB
ajis02-391	83	5	that	that	SCONJ
ajis02-391	83	6	there	there	PRON
ajis02-391	83	7	are	be	VERB
ajis02-391	83	8	practical	practical	ADJ
ajis02-391	83	9	problems	problem	NOUN
ajis02-391	83	10	in	in	ADP
ajis02-391	83	11	converting	convert	VERB
ajis02-391	83	12	the	the	DET
ajis02-391	83	13	existing	exist	VERB
ajis02-391	83	14	customer	customer	NOUN
ajis02-391	83	15	focus	focus	NOUN
ajis02-391	83	16	and	and	CCONJ
ajis02-391	83	17	16	16	NUM
ajis02-391	83	18	ajis	ajis	ADV
ajis02-391	83	19	quality	quality	NOUN
ajis02-391	83	20	of	of	ADP
ajis02-391	83	21	the	the	DET
ajis02-391	83	22	service	service	NOUN
ajis02-391	83	23	to	to	ADP
ajis02-391	83	24	something	something	PRON
ajis02-391	83	25	the	the	DET
ajis02-391	83	26	development	development	NOUN
ajis02-391	83	27	team	team	NOUN
ajis02-391	83	28	(	(	PUNCT
ajis02-391	83	29	technical	technical	ADJ
ajis02-391	83	30	staff	staff	NOUN
ajis02-391	83	31	)	)	PUNCT
ajis02-391	83	32	can	can	AUX
ajis02-391	83	33	incorporate	incorporate	VERB
ajis02-391	83	34	in	in	ADP
ajis02-391	83	35	their	their	PRON
ajis02-391	83	36	working	working	NOUN
ajis02-391	83	37	practices	practice	NOUN
ajis02-391	83	38	.	.	PUNCT
ajis02-391	84	1	in	in	ADP
ajis02-391	84	2	addition	addition	NOUN
ajis02-391	84	3	we	we	PRON
ajis02-391	84	4	wish	wish	VERB
ajis02-391	84	5	to	to	PART
ajis02-391	84	6	find	find	VERB
ajis02-391	84	7	out	out	ADP
ajis02-391	84	8	what	what	PRON
ajis02-391	84	9	the	the	DET
ajis02-391	84	10	companies	company	NOUN
ajis02-391	84	11	are	be	AUX
ajis02-391	84	12	doing	do	VERB
ajis02-391	84	13	to	to	PART
ajis02-391	84	14	overcome	overcome	VERB
ajis02-391	84	15	such	such	ADJ
ajis02-391	84	16	problems	problem	NOUN
ajis02-391	84	17	.	.	PUNCT
ajis02-391	85	1	our	our	PRON
ajis02-391	85	2	third	third	ADJ
ajis02-391	85	3	proposition	proposition	NOUN
ajis02-391	85	4	states	state	VERB
ajis02-391	85	5	that	that	SCONJ
ajis02-391	85	6	because	because	SCONJ
ajis02-391	85	7	some	some	PRON
ajis02-391	85	8	of	of	ADP
ajis02-391	85	9	the	the	DET
ajis02-391	85	10	r	r	NOUN
ajis02-391	85	11	&	&	CCONJ
ajis02-391	85	12	d	d	PROPN
ajis02-391	85	13	and	and	CCONJ
ajis02-391	85	14	sales	sale	NOUN
ajis02-391	85	15	cycle	cycle	NOUN
ajis02-391	85	16	activities	activity	NOUN
ajis02-391	85	17	are	be	AUX
ajis02-391	85	18	intangible	intangible	ADJ
ajis02-391	85	19	in	in	ADP
ajis02-391	85	20	nature	nature	NOUN
ajis02-391	85	21	and	and	CCONJ
ajis02-391	85	22	the	the	DET
ajis02-391	85	23	quality	quality	NOUN
ajis02-391	85	24	of	of	ADP
ajis02-391	85	25	these	these	DET
ajis02-391	85	26	activities	activity	NOUN
ajis02-391	85	27	being	be	AUX
ajis02-391	85	28	highly	highly	ADV
ajis02-391	85	29	dependent	dependent	ADJ
ajis02-391	85	30	on	on	ADP
ajis02-391	85	31	the	the	DET
ajis02-391	85	32	appropriate	appropriate	ADJ
ajis02-391	85	33	skills	skill	NOUN
ajis02-391	85	34	of	of	ADP
ajis02-391	85	35	the	the	DET
ajis02-391	85	36	individuals	individual	NOUN
ajis02-391	85	37	involved	involve	VERB
ajis02-391	85	38	,	,	PUNCT
ajis02-391	85	39	there	there	PRON
ajis02-391	85	40	is	be	VERB
ajis02-391	85	41	no	no	DET
ajis02-391	85	42	single	single	ADJ
ajis02-391	85	43	way	way	NOUN
ajis02-391	85	44	to	to	PART
ajis02-391	85	45	complete	complete	VERB
ajis02-391	85	46	them	they	PRON
ajis02-391	85	47	.	.	PUNCT
ajis02-391	86	1	to	to	PART
ajis02-391	86	2	document	document	VERB
ajis02-391	86	3	these	these	DET
ajis02-391	86	4	activities	activity	NOUN
ajis02-391	86	5	to	to	PART
ajis02-391	86	6	embrace	embrace	VERB
ajis02-391	86	7	individual	individual	ADJ
ajis02-391	86	8	variations	variation	NOUN
ajis02-391	86	9	seems	seem	VERB
ajis02-391	86	10	to	to	PART
ajis02-391	86	11	be	be	AUX
ajis02-391	86	12	a	a	DET
ajis02-391	86	13	fruitless	fruitless	ADJ
ajis02-391	86	14	effort	effort	NOUN
ajis02-391	86	15	.	.	PUNCT
ajis02-391	87	1	as	as	ADP
ajis02-391	87	2	a	a	DET
ajis02-391	87	3	result	result	NOUN
ajis02-391	87	4	they	they	PRON
ajis02-391	87	5	are	be	AUX
ajis02-391	87	6	not	not	PART
ajis02-391	87	7	addressed	address	VERB
ajis02-391	87	8	by	by	ADP
ajis02-391	87	9	the	the	DET
ajis02-391	87	10	qms	qms	PROPN
ajis02-391	87	11	either	either	ADV
ajis02-391	87	12	.	.	PUNCT
ajis02-391	88	1	we	we	PRON
ajis02-391	88	2	suggest	suggest	VERB
ajis02-391	88	3	that	that	SCONJ
ajis02-391	88	4	the	the	DET
ajis02-391	88	5	main	main	ADJ
ajis02-391	88	6	problem	problem	NOUN
ajis02-391	88	7	is	be	AUX
ajis02-391	88	8	that	that	SCONJ
ajis02-391	88	9	these	these	DET
ajis02-391	88	10	activities	activity	NOUN
ajis02-391	88	11	place	place	VERB
ajis02-391	88	12	more	more	ADJ
ajis02-391	88	13	emphasise	emphasise	VERB
ajis02-391	88	14	on	on	ADP
ajis02-391	88	15	the	the	DET
ajis02-391	88	16	results	result	NOUN
ajis02-391	88	17	,	,	PUNCT
ajis02-391	88	18	ie	ie	X
ajis02-391	88	19	.	.	PUNCT
ajis02-391	89	1	a	a	DET
ajis02-391	89	2	new	new	ADJ
ajis02-391	89	3	product	product	NOUN
ajis02-391	89	4	or	or	CCONJ
ajis02-391	89	5	a	a	DET
ajis02-391	89	6	contract	contract	NOUN
ajis02-391	89	7	,	,	PUNCT
ajis02-391	89	8	than	than	ADP
ajis02-391	89	9	on	on	ADP
ajis02-391	89	10	the	the	DET
ajis02-391	89	11	delivery	delivery	NOUN
ajis02-391	89	12	process	process	NOUN
ajis02-391	89	13	.	.	PUNCT
ajis02-391	90	1	consequently	consequently	ADV
ajis02-391	90	2	,	,	PUNCT
ajis02-391	90	3	the	the	DET
ajis02-391	90	4	performance	performance	NOUN
ajis02-391	90	5	indicators	indicator	NOUN
ajis02-391	90	6	that	that	PRON
ajis02-391	90	7	are	be	AUX
ajis02-391	90	8	in	in	ADP
ajis02-391	90	9	use	use	NOUN
ajis02-391	90	10	,	,	PUNCT
ajis02-391	90	11	evaluate	evaluate	VERB
ajis02-391	90	12	the	the	DET
ajis02-391	90	13	product	product	NOUN
ajis02-391	90	14	,	,	PUNCT
ajis02-391	90	15	not	not	PART
ajis02-391	90	16	the	the	DET
ajis02-391	90	17	process	process	NOUN
ajis02-391	90	18	.	.	PUNCT
ajis02-391	91	1	therefore	therefore	ADV
ajis02-391	91	2	it	it	PRON
ajis02-391	91	3	is	be	AUX
ajis02-391	91	4	difficult	difficult	ADJ
ajis02-391	91	5	to	to	PART
ajis02-391	91	6	see	see	VERB
ajis02-391	91	7	the	the	DET
ajis02-391	91	8	relationship	relationship	NOUN
ajis02-391	91	9	between	between	ADP
ajis02-391	91	10	quality	quality	NOUN
ajis02-391	91	11	of	of	ADP
ajis02-391	91	12	the	the	DET
ajis02-391	91	13	process	process	NOUN
ajis02-391	91	14	(	(	PUNCT
ajis02-391	91	15	controlled	control	VERB
ajis02-391	91	16	by	by	ADP
ajis02-391	91	17	the	the	DET
ajis02-391	91	18	qms	qms	PROPN
ajis02-391	91	19	)	)	PUNCT
ajis02-391	91	20	and	and	CCONJ
ajis02-391	91	21	quality	quality	NOUN
ajis02-391	91	22	of	of	ADP
ajis02-391	91	23	the	the	DET
ajis02-391	91	24	product	product	NOUN
ajis02-391	91	25	,	,	PUNCT
ajis02-391	91	26	which	which	PRON
ajis02-391	91	27	depends	depend	VERB
ajis02-391	91	28	on	on	ADP
ajis02-391	91	29	the	the	DET
ajis02-391	91	30	skills	skill	NOUN
ajis02-391	91	31	(	(	PUNCT
ajis02-391	91	32	and	and	CCONJ
ajis02-391	91	33	creativity	creativity	NOUN
ajis02-391	91	34	)	)	PUNCT
ajis02-391	91	35	of	of	ADP
ajis02-391	91	36	the	the	DET
ajis02-391	91	37	staff	staff	NOUN
ajis02-391	91	38	member	member	NOUN
ajis02-391	91	39	involved	involve	VERB
ajis02-391	91	40	.	.	PUNCT
ajis02-391	92	1	in	in	ADP
ajis02-391	92	2	our	our	PRON
ajis02-391	92	3	research	research	NOUN
ajis02-391	92	4	we	we	PRON
ajis02-391	92	5	wanted	want	VERB
ajis02-391	92	6	to	to	PART
ajis02-391	92	7	find	find	VERB
ajis02-391	92	8	out	out	ADP
ajis02-391	92	9	if	if	SCONJ
ajis02-391	92	10	software	software	NOUN
ajis02-391	92	11	houses	house	NOUN
ajis02-391	92	12	agreed	agree	VERB
ajis02-391	92	13	with	with	ADP
ajis02-391	92	14	this	this	PRON
ajis02-391	92	15	,	,	PUNCT
ajis02-391	92	16	and	and	CCONJ
ajis02-391	92	17	if	if	SCONJ
ajis02-391	92	18	so	so	ADV
ajis02-391	92	19	,	,	PUNCT
ajis02-391	92	20	do	do	AUX
ajis02-391	92	21	they	they	PRON
ajis02-391	92	22	have	have	VERB
ajis02-391	92	23	any	any	DET
ajis02-391	92	24	desire	desire	NOUN
ajis02-391	92	25	or	or	CCONJ
ajis02-391	92	26	plans	plan	NOUN
ajis02-391	92	27	to	to	PART
ajis02-391	92	28	change	change	VERB
ajis02-391	92	29	the	the	DET
ajis02-391	92	30	situation	situation	NOUN
ajis02-391	92	31	.	.	PUNCT
ajis02-391	93	1	finally	finally	ADV
ajis02-391	93	2	,	,	PUNCT
ajis02-391	93	3	we	we	PRON
ajis02-391	93	4	assumed	assume	VERB
ajis02-391	93	5	that	that	SCONJ
ajis02-391	93	6	the	the	DET
ajis02-391	93	7	software	software	NOUN
ajis02-391	93	8	houses	house	NOUN
ajis02-391	93	9	see	see	VERB
ajis02-391	93	10	the	the	DET
ajis02-391	93	11	qms	qms	PROPN
ajis02-391	93	12	as	as	ADP
ajis02-391	93	13	a	a	DET
ajis02-391	93	14	means	means	NOUN
ajis02-391	93	15	to	to	PART
ajis02-391	93	16	develop	develop	VERB
ajis02-391	93	17	the	the	DET
ajis02-391	93	18	organisation	organisation	NOUN
ajis02-391	93	19	's	's	PART
ajis02-391	93	20	total	total	ADJ
ajis02-391	93	21	quality	quality	NOUN
ajis02-391	93	22	management	management	NOUN
ajis02-391	93	23	(	(	PUNCT
ajis02-391	93	24	tqm	tqm	PROPN
ajis02-391	93	25	)	)	PUNCT
ajis02-391	93	26	where	where	SCONJ
ajis02-391	93	27	the	the	DET
ajis02-391	93	28	management	management	NOUN
ajis02-391	93	29	seeks	seek	VERB
ajis02-391	93	30	to	to	PART
ajis02-391	93	31	remove	remove	VERB
ajis02-391	93	32	the	the	DET
ajis02-391	93	33	cause	cause	NOUN
ajis02-391	93	34	of	of	ADP
ajis02-391	93	35	faults	fault	NOUN
ajis02-391	93	36	rather	rather	ADV
ajis02-391	93	37	than	than	ADP
ajis02-391	93	38	merely	merely	ADV
ajis02-391	93	39	detect	detect	VERB
ajis02-391	93	40	them	they	PRON
ajis02-391	93	41	when	when	SCONJ
ajis02-391	93	42	they	they	PRON
ajis02-391	93	43	have	have	AUX
ajis02-391	93	44	occurred	occur	VERB
ajis02-391	93	45	.	.	PUNCT
ajis02-391	94	1	quality	quality	NOUN
ajis02-391	94	2	management	management	NOUN
ajis02-391	94	3	system	system	NOUN
ajis02-391	94	4	and	and	CCONJ
ajis02-391	94	5	maturity	maturity	NOUN
ajis02-391	94	6	of	of	ADP
ajis02-391	94	7	software	software	NOUN
ajis02-391	94	8	development	development	NOUN
ajis02-391	94	9	organisations	organisation	NOUN
ajis02-391	94	10	quality	quality	NOUN
ajis02-391	94	11	software	software	NOUN
ajis02-391	94	12	process	process	NOUN
ajis02-391	94	13	leads	lead	VERB
ajis02-391	94	14	to	to	ADP
ajis02-391	94	15	quality	quality	NOUN
ajis02-391	94	16	software	software	NOUN
ajis02-391	94	17	products	product	NOUN
ajis02-391	94	18	?	?	PUNCT
ajis02-391	95	1	quality	quality	NOUN
ajis02-391	95	2	refers	refer	VERB
ajis02-391	95	3	to	to	ADP
ajis02-391	95	4	the	the	DET
ajis02-391	95	5	totality	totality	NOUN
ajis02-391	95	6	of	of	ADP
ajis02-391	95	7	features	feature	NOUN
ajis02-391	95	8	and	and	CCONJ
ajis02-391	95	9	characteristics	characteristic	NOUN
ajis02-391	95	10	of	of	ADP
ajis02-391	95	11	a	a	DET
ajis02-391	95	12	product	product	NOUN
ajis02-391	95	13	or	or	CCONJ
ajis02-391	95	14	service	service	NOUN
ajis02-391	95	15	that	that	PRON
ajis02-391	95	16	bear	bear	VERB
ajis02-391	95	17	on	on	ADP
ajis02-391	95	18	its	its	PRON
ajis02-391	95	19	ability	ability	NOUN
ajis02-391	95	20	to	to	PART
ajis02-391	95	21	satisfy	satisfy	AUX
ajis02-391	95	22	stated	state	VERB
ajis02-391	95	23	or	or	CCONJ
ajis02-391	95	24	implied	imply	VERB
ajis02-391	95	25	needs.3	needs.3	ADJ
ajis02-391	95	26	quality	quality	NOUN
ajis02-391	95	27	assurance	assurance	NOUN
ajis02-391	95	28	is	be	AUX
ajis02-391	95	29	all	all	DET
ajis02-391	95	30	those	those	DET
ajis02-391	95	31	planned	planned	ADJ
ajis02-391	95	32	and	and	CCONJ
ajis02-391	95	33	systematic	systematic	ADJ
ajis02-391	95	34	actions	action	NOUN
ajis02-391	95	35	necessary	necessary	ADJ
ajis02-391	95	36	to	to	PART
ajis02-391	95	37	provide	provide	VERB
ajis02-391	95	38	adequate	adequate	ADJ
ajis02-391	95	39	confidence	confidence	NOUN
ajis02-391	95	40	that	that	SCONJ
ajis02-391	95	41	a	a	DET
ajis02-391	95	42	product	product	NOUN
ajis02-391	95	43	or	or	CCONJ
ajis02-391	95	44	service	service	NOUN
ajis02-391	95	45	will	will	AUX
ajis02-391	95	46	satisfy	satisfy	VERB
ajis02-391	95	47	given	give	VERB
ajis02-391	95	48	requirements	requirement	NOUN
ajis02-391	95	49	for	for	ADP
ajis02-391	95	50	quality	quality	NOUN
ajis02-391	95	51	.	.	PUNCT
ajis02-391	96	1	quality	quality	NOUN
ajis02-391	96	2	control	control	NOUN
ajis02-391	96	3	consists	consist	VERB
ajis02-391	96	4	of	of	ADP
ajis02-391	96	5	all	all	DET
ajis02-391	96	6	operational	operational	ADJ
ajis02-391	96	7	techniques	technique	NOUN
ajis02-391	96	8	and	and	CCONJ
ajis02-391	96	9	activities	activity	NOUN
ajis02-391	96	10	that	that	PRON
ajis02-391	96	11	are	be	AUX
ajis02-391	96	12	used	use	VERB
ajis02-391	96	13	to	to	PART
ajis02-391	96	14	fulfi	fulfi	VERB
ajis02-391	96	15	l	l	NOUN
ajis02-391	96	16	requirements	requirement	NOUN
ajis02-391	96	17	for	for	ADP
ajis02-391	96	18	quality	quality	NOUN
ajis02-391	96	19	.	.	PUNCT
ajis02-391	97	1	quality	quality	NOUN
ajis02-391	97	2	management	management	NOUN
ajis02-391	97	3	is	be	AUX
ajis02-391	97	4	the	the	DET
ajis02-391	97	5	aspect	aspect	NOUN
ajis02-391	97	6	of	of	ADP
ajis02-391	97	7	overall	overall	ADJ
ajis02-391	97	8	management	management	NOUN
ajis02-391	97	9	function	function	NOUN
ajis02-391	97	10	that	that	PRON
ajis02-391	97	11	determines	determine	VERB
ajis02-391	97	12	and	and	CCONJ
ajis02-391	97	13	implements	implement	VERB
ajis02-391	97	14	the	the	DET
ajis02-391	97	15	quality	quality	NOUN
ajis02-391	97	16	policy	policy	NOUN
ajis02-391	97	17	.	.	PUNCT
ajis02-391	98	1	quality	quality	NOUN
ajis02-391	98	2	system	system	NOUN
ajis02-391	98	3	is	be	AUX
ajis02-391	98	4	the	the	DET
ajis02-391	98	5	organisational	organisational	ADJ
ajis02-391	98	6	structure	structure	NOUN
ajis02-391	98	7	,	,	PUNCT
ajis02-391	98	8	responsibilities	responsibility	NOUN
ajis02-391	98	9	,	,	PUNCT
ajis02-391	98	10	procedures	procedure	NOUN
ajis02-391	98	11	,	,	PUNCT
ajis02-391	98	12	processes	process	NOUN
ajis02-391	98	13	,	,	PUNCT
ajis02-391	98	14	and	and	CCONJ
ajis02-391	98	15	resources	resource	NOUN
ajis02-391	98	16	for	for	ADP
ajis02-391	98	17	implementing	implement	VERB
ajis02-391	98	18	quality	quality	NOUN
ajis02-391	98	19	management	management	NOUN
ajis02-391	98	20	.	.	PUNCT
ajis02-391	99	1	the	the	DET
ajis02-391	99	2	most	most	ADV
ajis02-391	99	3	widely	widely	ADV
ajis02-391	99	4	accepted	accept	VERB
ajis02-391	99	5	quality	quality	NOUN
ajis02-391	99	6	management	management	NOUN
ajis02-391	99	7	system	system	NOUN
ajis02-391	99	8	is	be	AUX
ajis02-391	99	9	the	the	DET
ajis02-391	99	10	iso	iso	PROPN
ajis02-391	99	11	standard	standard	ADJ
ajis02-391	99	12	9001	9001	NUM
ajis02-391	99	13	(	(	PUNCT
ajis02-391	99	14	edelstein	edelstein	PROPN
ajis02-391	99	15	,	,	PUNCT
ajis02-391	99	16	et	et	PROPN
ajis02-391	99	17	al	al	PROPN
ajis02-391	99	18	.	.	PUNCT
ajis02-391	100	1	(	(	PUNCT
ajis02-391	100	2	1991	1991	NUM
ajis02-391	100	3	)	)	PUNCT
ajis02-391	100	4	)	)	PUNCT
ajis02-391	100	5	.	.	PUNCT
ajis02-391	101	1	as	as	SCONJ
ajis02-391	101	2	engineering	engineering	NOUN
ajis02-391	101	3	standards	standard	NOUN
ajis02-391	101	4	have	have	AUX
ajis02-391	101	5	concentrated	concentrate	VERB
ajis02-391	101	6	on	on	ADP
ajis02-391	101	7	the	the	DET
ajis02-391	101	8	specification	specification	NOUN
ajis02-391	101	9	of	of	ADP
ajis02-391	101	10	quality	quality	NOUN
ajis02-391	101	11	product	product	NOUN
ajis02-391	101	12	requirements	requirement	NOUN
ajis02-391	101	13	,	,	PUNCT
ajis02-391	101	14	the	the	DET
ajis02-391	101	15	software	software	NOUN
ajis02-391	101	16	engineering	engineering	NOUN
ajis02-391	101	17	standards	standard	NOUN
ajis02-391	101	18	emphasise	emphasise	VERB
ajis02-391	101	19	almost	almost	ADV
ajis02-391	101	20	solely	solely	ADV
ajis02-391	101	21	the	the	DET
ajis02-391	101	22	development	development	NOUN
ajis02-391	101	23	process	process	NOUN
ajis02-391	101	24	.	.	PUNCT
ajis02-391	102	1	the	the	DET
ajis02-391	102	2	recent	recent	ADJ
ajis02-391	102	3	work	work	NOUN
ajis02-391	102	4	by	by	ADP
ajis02-391	102	5	international	international	ADJ
ajis02-391	102	6	standards	standard	NOUN
ajis02-391	102	7	committees	committee	NOUN
ajis02-391	102	8	have	have	AUX
ajis02-391	102	9	focused	focus	VERB
ajis02-391	102	10	on	on	ADP
ajis02-391	102	11	developing	develop	VERB
ajis02-391	102	12	quality	quality	NOUN
ajis02-391	102	13	standards	standard	NOUN
ajis02-391	102	14	for	for	ADP
ajis02-391	102	15	software	software	NOUN
ajis02-391	102	16	products.(standards	products.(standards	ADP
ajis02-391	102	17	australia	australia	PROPN
ajis02-391	102	18	(	(	PUNCT
ajis02-391	102	19	1993	1993	NUM
ajis02-391	102	20	)	)	PUNCT
ajis02-391	102	21	)	)	PUNCT
ajis02-391	102	22	quality	quality	NOUN
ajis02-391	102	23	management	management	NOUN
ajis02-391	102	24	systems	system	NOUN
ajis02-391	102	25	seek	seek	VERB
ajis02-391	102	26	conformance	conformance	NOUN
ajis02-391	102	27	to	to	ADP
ajis02-391	102	28	the	the	DET
ajis02-391	102	29	process	process	NOUN
ajis02-391	102	30	oriented	orient	VERB
ajis02-391	102	31	standards	standard	NOUN
ajis02-391	102	32	.	.	PUNCT
ajis02-391	103	1	we	we	PRON
ajis02-391	103	2	assume	assume	VERB
ajis02-391	103	3	that	that	SCONJ
ajis02-391	103	4	because	because	SCONJ
ajis02-391	103	5	software	software	NOUN
ajis02-391	103	6	development	development	NOUN
ajis02-391	103	7	still	still	ADV
ajis02-391	103	8	possesses	possess	VERB
ajis02-391	103	9	craft	craft	NOUN
ajis02-391	103	10	elements	element	NOUN
ajis02-391	103	11	and	and	CCONJ
ajis02-391	103	12	is	be	AUX
ajis02-391	103	13	very	very	ADV
ajis02-391	103	14	much	much	ADV
ajis02-391	103	15	dependent	dependent	ADJ
ajis02-391	103	16	on	on	ADP
ajis02-391	103	17	an	an	DET
ajis02-391	103	18	individual	individual	NOUN
ajis02-391	103	19	's	's	PART
ajis02-391	103	20	programming	programming	NOUN
ajis02-391	103	21	skills	skill	NOUN
ajis02-391	103	22	,	,	PUNCT
ajis02-391	103	23	the	the	DET
ajis02-391	103	24	relationship	relationship	NOUN
ajis02-391	103	25	between	between	ADP
ajis02-391	103	26	a	a	DET
ajis02-391	103	27	'	'	PUNCT
ajis02-391	103	28	quality	quality	NOUN
ajis02-391	103	29	process	process	NOUN
ajis02-391	103	30	'	'	PUNCT
ajis02-391	103	31	and	and	CCONJ
ajis02-391	103	32	a	a	DET
ajis02-391	103	33	'	'	PUNCT
ajis02-391	103	34	quality	quality	NOUN
ajis02-391	103	35	product	product	NOUN
ajis02-391	103	36	'	'	PUNCT
ajis02-391	103	37	that	that	PRON
ajis02-391	103	38	fulfil	fulfil	NOUN
ajis02-391	103	39	client	client	NOUN
ajis02-391	103	40	needs	need	NOUN
ajis02-391	103	41	is	be	AUX
ajis02-391	103	42	not	not	PART
ajis02-391	103	43	clear	clear	ADJ
ajis02-391	103	44	amongst	amongst	ADP
ajis02-391	103	45	staff	staff	NOUN
ajis02-391	103	46	in	in	ADP
ajis02-391	103	47	system	system	NOUN
ajis02-391	103	48	houses	house	NOUN
ajis02-391	103	49	.	.	PUNCT
ajis02-391	104	1	furthermore	furthermore	ADV
ajis02-391	104	2	,	,	PUNCT
ajis02-391	104	3	standards	standard	NOUN
ajis02-391	104	4	are	be	AUX
ajis02-391	104	5	seen	see	VERB
ajis02-391	104	6	as	as	ADP
ajis02-391	104	7	stifling	stifle	VERB
ajis02-391	104	8	the	the	DET
ajis02-391	104	9	otherwise	otherwise	ADV
ajis02-391	104	10	very	very	ADV
ajis02-391	104	11	creative	creative	ADJ
ajis02-391	104	12	systems	system	NOUN
ajis02-391	104	13	development	development	NOUN
ajis02-391	104	14	process	process	NOUN
ajis02-391	104	15	and	and	CCONJ
ajis02-391	104	16	attempts	attempt	VERB
ajis02-391	104	17	to	to	PART
ajis02-391	104	18	implement	implement	VERB
ajis02-391	104	19	standards	standard	NOUN
ajis02-391	104	20	may	may	AUX
ajis02-391	104	21	lead	lead	VERB
ajis02-391	104	22	to	to	ADP
ajis02-391	104	23	conflicts	conflict	NOUN
ajis02-391	104	24	within	within	ADP
ajis02-391	104	25	software	software	NOUN
ajis02-391	104	26	development	development	NOUN
ajis02-391	104	27	organisations	organisation	NOUN
ajis02-391	104	28	.	.	PUNCT
ajis02-391	105	1	cmm	cmm	NOUN
ajis02-391	105	2	—	—	PUNCT
ajis02-391	105	3	a	a	DET
ajis02-391	105	4	challenging	challenging	ADJ
ajis02-391	105	5	ladder	ladder	NOUN
ajis02-391	105	6	to	to	ADP
ajis02-391	105	7	optimised	optimise	VERB
ajis02-391	105	8	software	software	NOUN
ajis02-391	105	9	development	development	NOUN
ajis02-391	105	10	the	the	DET
ajis02-391	105	11	capability	capability	NOUN
ajis02-391	105	12	maturity	maturity	NOUN
ajis02-391	105	13	model	model	NOUN
ajis02-391	105	14	(	(	PUNCT
ajis02-391	105	15	cmm	cmm	NOUN
ajis02-391	105	16	)	)	PUNCT
ajis02-391	105	17	by	by	ADP
ajis02-391	105	18	humphrey	humphrey	PROPN
ajis02-391	105	19	(	(	PUNCT
ajis02-391	105	20	humphrey	humphrey	PROPN
ajis02-391	105	21	(	(	PUNCT
ajis02-391	105	22	1988	1988	NUM
ajis02-391	105	23	)	)	PUNCT
ajis02-391	105	24	)	)	PUNCT
ajis02-391	105	25	of	of	ADP
ajis02-391	105	26	the	the	DET
ajis02-391	105	27	software	software	NOUN
ajis02-391	105	28	engineering	engineering	PROPN
ajis02-391	105	29	institute	institute	PROPN
ajis02-391	105	30	at	at	ADP
ajis02-391	105	31	carnegie	carnegie	PROPN
ajis02-391	105	32	mellon	mellon	PROPN
ajis02-391	105	33	provide	provide	VERB
ajis02-391	105	34	a	a	DET
ajis02-391	105	35	useful	useful	ADJ
ajis02-391	105	36	framework	framework	NOUN
ajis02-391	105	37	to	to	PART
ajis02-391	105	38	consider	consider	VERB
ajis02-391	105	39	the	the	DET
ajis02-391	105	40	role	role	NOUN
ajis02-391	105	41	of	of	ADP
ajis02-391	105	42	a	a	DET
ajis02-391	105	43	quality	quality	NOUN
ajis02-391	105	44	management	management	NOUN
ajis02-391	105	45	system	system	NOUN
ajis02-391	105	46	in	in	ADP
ajis02-391	105	47	the	the	DET
ajis02-391	105	48	progress	progress	NOUN
ajis02-391	105	49	towards	towards	ADP
ajis02-391	105	50	the	the	DET
ajis02-391	105	51	higher	high	ADJ
ajis02-391	105	52	levels	level	NOUN
ajis02-391	105	53	of	of	ADP
ajis02-391	105	54	maturity	maturity	NOUN
ajis02-391	105	55	of	of	ADP
ajis02-391	105	56	software	software	NOUN
ajis02-391	105	57	development	development	NOUN
ajis02-391	105	58	organisation	organisation	NOUN
ajis02-391	105	59	.	.	PUNCT
ajis02-391	106	1	the	the	DET
ajis02-391	106	2	software	software	NOUN
ajis02-391	106	3	processes	process	NOUN
ajis02-391	106	4	at	at	ADP
ajis02-391	106	5	the	the	DET
ajis02-391	106	6	first	first	ADJ
ajis02-391	106	7	level	level	NOUN
ajis02-391	106	8	(	(	PUNCT
ajis02-391	106	9	initial	initial	ADJ
ajis02-391	106	10	process	process	NOUN
ajis02-391	106	11	)	)	PUNCT
ajis02-391	106	12	are	be	AUX
ajis02-391	106	13	ad	ad	X
ajis02-391	106	14	hoc	hoc	X
ajis02-391	106	15	type	type	NOUN
ajis02-391	106	16	and	and	CCONJ
ajis02-391	106	17	the	the	DET
ajis02-391	106	18	organisation	organisation	NOUN
ajis02-391	106	19	operates	operate	VERB
ajis02-391	106	20	without	without	ADP
ajis02-391	106	21	formalised	formalised	ADJ
ajis02-391	106	22	procedures	procedure	NOUN
ajis02-391	106	23	.	.	PUNCT
ajis02-391	107	1	organisations	organisation	NOUN
ajis02-391	107	2	lack	lack	NOUN
ajis02-391	107	3	of	of	ADP
ajis02-391	107	4	ability	ability	NOUN
ajis02-391	107	5	to	to	PART
ajis02-391	107	6	cope	cope	VERB
ajis02-391	107	7	with	with	ADP
ajis02-391	107	8	crises	crisis	NOUN
ajis02-391	107	9	and	and	CCONJ
ajis02-391	107	10	as	as	ADP
ajis02-391	107	11	a	a	DET
ajis02-391	107	12	result	result	NOUN
ajis02-391	107	13	the	the	DET
ajis02-391	107	14	software	software	NOUN
ajis02-391	107	15	processes	process	NOUN
ajis02-391	107	16	capability	capability	NOUN
ajis02-391	107	17	is	be	AUX
ajis02-391	107	18	unpredictable	unpredictable	ADJ
ajis02-391	107	19	.	.	PUNCT
ajis02-391	108	1	in	in	ADP
ajis02-391	108	2	the	the	DET
ajis02-391	108	3	second	second	ADJ
ajis02-391	108	4	level	level	NOUN
ajis02-391	108	5	the	the	DET
ajis02-391	108	6	organisation	organisation	NOUN
ajis02-391	108	7	has	have	AUX
ajis02-391	108	8	established	establish	VERB
ajis02-391	108	9	basic	basic	ADJ
ajis02-391	108	10	management	management	NOUN
ajis02-391	108	11	controls	control	NOUN
ajis02-391	108	12	.	.	PUNCT
ajis02-391	109	1	organisations	organisation	NOUN
ajis02-391	109	2	have	have	AUX
ajis02-391	109	3	learned	learn	VERB
ajis02-391	109	4	from	from	ADP
ajis02-391	109	5	their	their	PRON
ajis02-391	109	6	prior	prior	ADJ
ajis02-391	109	7	experience	experience	NOUN
ajis02-391	109	8	on	on	ADP
ajis02-391	109	9	similar	similar	ADJ
ajis02-391	109	10	projects	project	NOUN
ajis02-391	109	11	,	,	PUNCT
ajis02-391	109	12	hence	hence	ADV
ajis02-391	109	13	the	the	DET
ajis02-391	109	14	name	name	NOUN
ajis02-391	109	15	—	—	PUNCT
ajis02-391	109	16	repeatable	repeatable	ADJ
ajis02-391	109	17	process	process	NOUN
ajis02-391	109	18	—	—	PUNCT
ajis02-391	109	19	for	for	ADP
ajis02-391	109	20	the	the	DET
ajis02-391	109	21	second	second	ADJ
ajis02-391	109	22	level	level	NOUN
ajis02-391	109	23	.	.	PUNCT
ajis02-391	110	1	although	although	SCONJ
ajis02-391	110	2	organisations	organisation	NOUN
ajis02-391	110	3	generally	generally	ADV
ajis02-391	110	4	may	may	AUX
ajis02-391	110	5	have	have	AUX
ajis02-391	110	6	learned	learn	VERB
ajis02-391	110	7	to	to	PART
ajis02-391	110	8	manage	manage	VERB
ajis02-391	110	9	costs	cost	NOUN
ajis02-391	110	10	and	and	CCONJ
ajis02-391	110	11	schedules	schedule	NOUN
ajis02-391	110	12	and	and	CCONJ
ajis02-391	110	13	the	the	DET
ajis02-391	110	14	process	process	NOUN
ajis02-391	110	15	is	be	AUX
ajis02-391	110	16	repeatable	repeatable	ADJ
ajis02-391	110	17	,	,	PUNCT
ajis02-391	110	18	they	they	PRON
ajis02-391	110	19	face	face	VERB
ajis02-391	110	20	major	major	ADJ
ajis02-391	110	21	risks	risk	NOUN
ajis02-391	110	22	when	when	SCONJ
ajis02-391	110	23	new	new	ADJ
ajis02-391	110	24	challenges	challenge	NOUN
ajis02-391	110	25	arise	arise	VERB
ajis02-391	110	26	,	,	PUNCT
ajis02-391	110	27	such	such	ADJ
ajis02-391	110	28	as	as	ADP
ajis02-391	110	29	changes	change	NOUN
ajis02-391	110	30	in	in	ADP
ajis02-391	110	31	tools	tool	NOUN
ajis02-391	110	32	and	and	CCONJ
ajis02-391	110	33	methods	method	NOUN
ajis02-391	110	34	or	or	CCONJ
ajis02-391	110	35	new	new	ADJ
ajis02-391	110	36	types	type	NOUN
ajis02-391	110	37	of	of	ADP
ajis02-391	110	38	products	product	NOUN
ajis02-391	110	39	.	.	PUNCT
ajis02-391	111	1	organisational	organisational	ADJ
ajis02-391	111	2	changes	change	NOUN
ajis02-391	111	3	also	also	ADV
ajis02-391	111	4	cause	cause	VERB
ajis02-391	111	5	problems	problem	NOUN
ajis02-391	111	6	,	,	PUNCT
ajis02-391	111	7	eg	eg	NOUN
ajis02-391	111	8	.	.	PUNCT
ajis02-391	112	1	when	when	SCONJ
ajis02-391	112	2	key	key	ADJ
ajis02-391	112	3	persons	person	NOUN
ajis02-391	112	4	leave	leave	VERB
ajis02-391	112	5	the	the	DET
ajis02-391	112	6	organisation	organisation	NOUN
ajis02-391	112	7	in	in	ADP
ajis02-391	112	8	the	the	DET
ajis02-391	112	9	middle	middle	NOUN
ajis02-391	112	10	of	of	ADP
ajis02-391	112	11	the	the	DET
ajis02-391	112	12	assignment	assignment	NOUN
ajis02-391	112	13	.	.	PUNCT
ajis02-391	113	1	to	to	PART
ajis02-391	113	2	overcome	overcome	VERB
ajis02-391	113	3	the	the	DET
ajis02-391	113	4	risks	risk	NOUN
ajis02-391	113	5	the	the	DET
ajis02-391	113	6	process	process	NOUN
ajis02-391	113	7	has	have	VERB
ajis02-391	113	8	to	to	PART
ajis02-391	113	9	be	be	AUX
ajis02-391	113	10	defined	define	VERB
ajis02-391	113	11	.	.	PUNCT
ajis02-391	114	1	the	the	DET
ajis02-391	114	2	third	third	ADJ
ajis02-391	114	3	level	level	NOUN
ajis02-391	114	4	of	of	ADP
ajis02-391	114	5	maturity	maturity	NOUN
ajis02-391	114	6	—	—	PUNCT
ajis02-391	114	7	defined	define	VERB
ajis02-391	114	8	process	process	NOUN
ajis02-391	114	9	—	—	PUNCT
ajis02-391	114	10	provides	provide	VERB
ajis02-391	114	11	a	a	DET
ajis02-391	114	12	basis	basis	NOUN
ajis02-391	114	13	for	for	ADP
ajis02-391	114	14	continuous	continuous	ADJ
ajis02-391	114	15	progress	progress	NOUN
ajis02-391	114	16	.	.	PUNCT
ajis02-391	115	1	the	the	DET
ajis02-391	115	2	process	process	NOUN
ajis02-391	115	3	definitions	definition	NOUN
ajis02-391	115	4	are	be	AUX
ajis02-391	115	5	qualitative	qualitative	ADJ
ajis02-391	115	6	descriptions	description	NOUN
ajis02-391	115	7	not	not	PART
ajis02-391	115	8	necessarily	necessarily	ADV
ajis02-391	115	9	involving	involve	VERB
ajis02-391	115	10	any	any	DET
ajis02-391	115	11	exact	exact	ADJ
ajis02-391	115	12	data	datum	NOUN
ajis02-391	115	13	of	of	ADP
ajis02-391	115	14	the	the	DET
ajis02-391	115	15	effectiveness	effectiveness	NOUN
ajis02-391	115	16	of	of	ADP
ajis02-391	115	17	processes	process	NOUN
ajis02-391	115	18	.	.	PUNCT
ajis02-391	116	1	however	however	ADV
ajis02-391	116	2	,	,	PUNCT
ajis02-391	116	3	even	even	ADV
ajis02-391	116	4	the	the	DET
ajis02-391	116	5	qualitative	qualitative	ADJ
ajis02-391	116	6	definitions	definition	NOUN
ajis02-391	116	7	can	can	AUX
ajis02-391	116	8	be	be	AUX
ajis02-391	116	9	used	use	VERB
ajis02-391	116	10	to	to	PART
ajis02-391	116	11	improve	improve	VERB
ajis02-391	116	12	the	the	DET
ajis02-391	116	13	capability	capability	NOUN
ajis02-391	116	14	of	of	ADP
ajis02-391	116	15	the	the	DET
ajis02-391	116	16	development	development	NOUN
ajis02-391	116	17	organisation	organisation	NOUN
ajis02-391	116	18	and	and	CCONJ
ajis02-391	116	19	the	the	DET
ajis02-391	116	20	product	product	NOUN
ajis02-391	116	21	3	3	NUM
ajis02-391	116	22	definitions	definition	NOUN
ajis02-391	116	23	of	of	ADP
ajis02-391	116	24	quality	quality	NOUN
ajis02-391	116	25	and	and	CCONJ
ajis02-391	116	26	quality	quality	NOUN
ajis02-391	116	27	assurance	assurance	NOUN
ajis02-391	116	28	are	be	AUX
ajis02-391	116	29	from	from	ADP
ajis02-391	116	30	the	the	DET
ajis02-391	116	31	iso	iso	NOUN
ajis02-391	116	32	8402	8402	NUM
ajis02-391	117	1	[	[	X
ajis02-391	117	2	iso	iso	NOUN
ajis02-391	117	3	8402|	8402|	NUM
ajis02-391	117	4	see	see	VERB
ajis02-391	117	5	eg	eg	NOUN
ajis02-391	117	6	.	.	PUNCT
ajis02-391	118	1	ould	ould	AUX
ajis02-391	118	2	(	(	PUNCT
ajis02-391	118	3	1990	1990	NUM
ajis02-391	118	4	)	)	PUNCT
ajis02-391	118	5	,	,	PUNCT
ajis02-391	118	6	p.98	p.98	PROPN
ajis02-391	118	7	104	104	NUM
ajis02-391	118	8	;	;	PUNCT
ajis02-391	118	9	price	price	NOUN
ajis02-391	118	10	waterhouse	waterhouse	NOUN
ajis02-391	118	11	(	(	PUNCT
ajis02-391	118	12	1988	1988	NUM
ajis02-391	118	13	)	)	PUNCT
ajis02-391	118	14	,	,	PUNCT
ajis02-391	118	15	p.98	p.98	PROPN
ajis02-391	118	16	.	.	PROPN
ajis02-391	118	17	september	september	PROPN
ajis02-391	118	18	1995	1995	NUM
ajis02-391	118	19	17	17	NUM
ajis02-391	118	20	tqm	tqm	ADJ
ajis02-391	118	21	level	level	NOUN
ajis02-391	118	22	5	5	NUM
ajis02-391	118	23	:	:	PUNCT
ajis02-391	118	24	optimizing	optimize	VERB
ajis02-391	118	25	optimized	optimize	VERB
ajis02-391	118	26	software	software	NOUN
ajis02-391	118	27	processes	process	NOUN
ajis02-391	118	28	level	level	NOUN
ajis02-391	118	29	4	4	NUM
ajis02-391	118	30	:	:	PUNCT
ajis02-391	118	31	managed	manage	VERB
ajis02-391	118	32	qms	qms	PROPN
ajis02-391	118	33	used	use	VERB
ajis02-391	118	34	alongside	alongside	ADP
ajis02-391	118	35	management	management	NOUN
ajis02-391	118	36	control	control	NOUN
ajis02-391	118	37	mechanisms	mechanism	NOUN
ajis02-391	118	38	accredited	accredit	VERB
ajis02-391	118	39	qms	qms	PROPN
ajis02-391	118	40	f	f	PROPN
ajis02-391	118	41	level	level	NOUN
ajis02-391	118	42	3	3	NUM
ajis02-391	118	43	:	:	PUNCT
ajis02-391	118	44	defined	define	VERB
ajis02-391	118	45	software	software	NOUN
ajis02-391	118	46	processes	process	NOUN
ajis02-391	118	47	are	be	AUX
ajis02-391	118	48	measured	measure	VERB
ajis02-391	118	49	qms	qms	NOUN
ajis02-391	118	50	level	level	NOUN
ajis02-391	118	51	2	2	NUM
ajis02-391	118	52	:	:	PUNCT
ajis02-391	118	53	repeatable	repeatable	ADJ
ajis02-391	118	54	software	software	NOUN
ajis02-391	118	55	processes	process	NOUN
ajis02-391	118	56	are	be	AUX
ajis02-391	118	57	defined	define	VERB
ajis02-391	118	58	level	level	NOUN
ajis02-391	118	59	1	1	NUM
ajis02-391	118	60	:	:	PUNCT
ajis02-391	118	61	initial	initial	ADJ
ajis02-391	118	62	basic	basic	ADJ
ajis02-391	118	63	management	management	NOUN
ajis02-391	118	64	controls	control	NOUN
ajis02-391	118	65	in	in	ADP
ajis02-391	118	66	place	place	NOUN
ajis02-391	118	67	figure	figure	NOUN
ajis02-391	118	68	1	1	NUM
ajis02-391	118	69	:	:	PUNCT
ajis02-391	118	70	the	the	DET
ajis02-391	118	71	qms	qms	NOUN
ajis02-391	118	72	and	and	CCONJ
ajis02-391	118	73	maturity	maturity	NOUN
ajis02-391	118	74	of	of	ADP
ajis02-391	118	75	software	software	NOUN
ajis02-391	118	76	development	development	NOUN
ajis02-391	118	77	organisation	organisation	NOUN
ajis02-391	118	78	.	.	PUNCT
ajis02-391	119	1	to	to	PART
ajis02-391	119	2	overcome	overcome	VERB
ajis02-391	119	3	the	the	DET
ajis02-391	119	4	practical	practical	ADJ
ajis02-391	119	5	problems	problem	NOUN
ajis02-391	119	6	in	in	ADP
ajis02-391	119	7	convening	convene	VERB
ajis02-391	119	8	the	the	DET
ajis02-391	119	9	very	very	ADV
ajis02-391	119	10	strong	strong	ADJ
ajis02-391	119	11	existing	exist	VERB
ajis02-391	119	12	customer	customer	NOUN
ajis02-391	119	13	focus	focus	NOUN
ajis02-391	119	14	and	and	CCONJ
ajis02-391	119	15	quality	quality	NOUN
ajis02-391	119	16	of	of	ADP
ajis02-391	119	17	the	the	DET
ajis02-391	119	18	service	service	NOUN
ajis02-391	119	19	to	to	ADP
ajis02-391	119	20	something	something	PRON
ajis02-391	119	21	the	the	DET
ajis02-391	119	22	development	development	NOUN
ajis02-391	119	23	team	team	NOUN
ajis02-391	119	24	(	(	PUNCT
ajis02-391	119	25	technical	technical	ADJ
ajis02-391	119	26	staff	staff	NOUN
ajis02-391	119	27	)	)	PUNCT
ajis02-391	119	28	can	can	AUX
ajis02-391	119	29	incorporate	incorporate	VERB
ajis02-391	119	30	in	in	ADP
ajis02-391	119	31	their	their	PRON
ajis02-391	119	32	working	working	NOUN
ajis02-391	119	33	practices	practice	NOUN
ajis02-391	119	34	,	,	PUNCT
ajis02-391	119	35	the	the	DET
ajis02-391	119	36	company	company	NOUN
ajis02-391	119	37	e	e	NOUN
ajis02-391	119	38	explored	explore	VERB
ajis02-391	119	39	new	new	ADJ
ajis02-391	119	40	ways	way	NOUN
ajis02-391	119	41	of	of	ADP
ajis02-391	119	42	describing	describe	VERB
ajis02-391	119	43	the	the	DET
ajis02-391	119	44	intangible	intangible	ADJ
ajis02-391	119	45	nature	nature	NOUN
ajis02-391	119	46	of	of	ADP
ajis02-391	119	47	quality	quality	NOUN
ajis02-391	119	48	to	to	PART
ajis02-391	119	49	make	make	VERB
ajis02-391	119	50	it	it	PRON
ajis02-391	119	51	more	more	ADV
ajis02-391	119	52	tangible	tangible	ADJ
ajis02-391	119	53	and	and	CCONJ
ajis02-391	119	54	better	well	ADV
ajis02-391	119	55	appreciated	appreciate	VERB
ajis02-391	119	56	by	by	ADP
ajis02-391	119	57	the	the	DET
ajis02-391	119	58	staff	staff	NOUN
ajis02-391	119	59	.	.	PUNCT
ajis02-391	120	1	as	as	SCONJ
ajis02-391	120	2	the	the	DET
ajis02-391	120	3	general	general	ADJ
ajis02-391	120	4	manager	manager	NOUN
ajis02-391	120	5	stated	state	VERB
ajis02-391	120	6	:	:	PUNCT
ajis02-391	120	7	"	"	PUNCT
ajis02-391	120	8	we	we	PRON
ajis02-391	120	9	now	now	ADV
ajis02-391	120	10	redefine	redefine	VERB
ajis02-391	120	11	the	the	DET
ajis02-391	120	12	content	content	NOUN
ajis02-391	120	13	of	of	ADP
ajis02-391	120	14	the	the	DET
ajis02-391	120	15	quality	quality	NOUN
ajis02-391	120	16	management	management	NOUN
ajis02-391	120	17	process	process	NOUN
ajis02-391	120	18	itself	itself	PRON
ajis02-391	120	19	and	and	CCONJ
ajis02-391	120	20	the	the	DET
ajis02-391	120	21	sort	sort	NOUN
ajis02-391	120	22	of	of	ADP
ajis02-391	120	23	things	thing	NOUN
ajis02-391	120	24	which	which	PRON
ajis02-391	120	25	the	the	DET
ajis02-391	120	26	company	company	NOUN
ajis02-391	120	27	wants	want	VERB
ajis02-391	120	28	to	to	PART
ajis02-391	120	29	capture	capture	VERB
ajis02-391	120	30	aiming	aim	VERB
ajis02-391	120	31	at	at	ADP
ajis02-391	120	32	success	success	NOUN
ajis02-391	120	33	in	in	ADP
ajis02-391	120	34	the	the	DET
ajis02-391	120	35	market	market	NOUN
ajis02-391	120	36	"	"	PUNCT
ajis02-391	120	37	.	.	PUNCT
ajis02-391	121	1	their	their	PRON
ajis02-391	121	2	quality	quality	NOUN
ajis02-391	121	3	manual	manual	NOUN
ajis02-391	121	4	was	be	AUX
ajis02-391	121	5	defined	define	VERB
ajis02-391	121	6	to	to	PART
ajis02-391	121	7	provide	provide	VERB
ajis02-391	121	8	a	a	DET
ajis02-391	121	9	more	more	ADV
ajis02-391	121	10	comprehensive	comprehensive	ADJ
ajis02-391	121	11	understanding	understanding	NOUN
ajis02-391	121	12	of	of	ADP
ajis02-391	121	13	the	the	DET
ajis02-391	121	14	intangible	intangible	ADJ
ajis02-391	121	15	elements	element	NOUN
ajis02-391	121	16	of	of	ADP
ajis02-391	121	17	quality	quality	NOUN
ajis02-391	121	18	and	and	CCONJ
ajis02-391	121	19	the	the	DET
ajis02-391	121	20	business	business	NOUN
ajis02-391	121	21	success	success	NOUN
ajis02-391	121	22	of	of	ADP
ajis02-391	121	23	the	the	DET
ajis02-391	121	24	company	company	NOUN
ajis02-391	121	25	.	.	PUNCT
ajis02-391	122	1	in	in	ADP
ajis02-391	122	2	the	the	DET
ajis02-391	122	3	company	company	NOUN
ajis02-391	122	4	e	e	NOUN
ajis02-391	122	5	they	they	PRON
ajis02-391	122	6	are	be	AUX
ajis02-391	122	7	also	also	ADV
ajis02-391	122	8	considering	consider	VERB
ajis02-391	122	9	ways	way	NOUN
ajis02-391	122	10	to	to	PART
ajis02-391	122	11	re	re	VERB
ajis02-391	122	12	-	-	VERB
ajis02-391	122	13	organise	organise	VERB
ajis02-391	122	14	the	the	DET
ajis02-391	122	15	projects	project	NOUN
ajis02-391	122	16	to	to	PART
ajis02-391	122	17	increase	increase	VERB
ajis02-391	122	18	quality	quality	NOUN
ajis02-391	122	19	appreciation	appreciation	NOUN
ajis02-391	122	20	amongst	amongst	ADP
ajis02-391	122	21	staff	staff	NOUN
ajis02-391	122	22	.	.	PUNCT
ajis02-391	123	1	for	for	ADP
ajis02-391	123	2	example	example	NOUN
ajis02-391	123	3	,	,	PUNCT
ajis02-391	123	4	it	it	PRON
ajis02-391	123	5	was	be	AUX
ajis02-391	123	6	noticed	notice	VERB
ajis02-391	123	7	that	that	SCONJ
ajis02-391	123	8	when	when	SCONJ
ajis02-391	123	9	development	development	NOUN
ajis02-391	123	10	staff	staff	NOUN
ajis02-391	123	11	was	be	AUX
ajis02-391	123	12	dealing	deal	VERB
ajis02-391	123	13	with	with	ADP
ajis02-391	123	14	the	the	DET
ajis02-391	123	15	service	service	NOUN
ajis02-391	123	16	tasks	task	NOUN
ajis02-391	123	17	they	they	PRON
ajis02-391	123	18	became	become	VERB
ajis02-391	123	19	aware	aware	ADJ
ajis02-391	123	20	of	of	ADP
ajis02-391	123	21	the	the	DET
ajis02-391	123	22	direct	direct	ADJ
ajis02-391	123	23	relationship	relationship	NOUN
ajis02-391	123	24	between	between	ADP
ajis02-391	123	25	customer	customer	NOUN
ajis02-391	123	26	needs	need	VERB
ajis02-391	123	27	/	/	SYM
ajis02-391	123	28	focus	focus	NOUN
ajis02-391	123	29	and	and	CCONJ
ajis02-391	123	30	the	the	DET
ajis02-391	123	31	process	process	NOUN
ajis02-391	123	32	quality	quality	NOUN
ajis02-391	123	33	and	and	CCONJ
ajis02-391	123	34	the	the	DET
ajis02-391	123	35	development	development	NOUN
ajis02-391	123	36	teams	team	NOUN
ajis02-391	123	37	were	be	AUX
ajis02-391	123	38	brought	bring	VERB
ajis02-391	123	39	closer	close	ADV
ajis02-391	123	40	to	to	ADP
ajis02-391	123	41	the	the	DET
ajis02-391	123	42	customers	customer	NOUN
ajis02-391	123	43	.	.	PUNCT
ajis02-391	124	1	the	the	DET
ajis02-391	124	2	development	development	NOUN
ajis02-391	124	3	team	team	NOUN
ajis02-391	124	4	was	be	AUX
ajis02-391	124	5	seen	see	VERB
ajis02-391	124	6	to	to	PART
ajis02-391	124	7	benefit	benefit	VERB
ajis02-391	124	8	by	by	ADP
ajis02-391	124	9	finding	find	VERB
ajis02-391	124	10	it	it	PRON
ajis02-391	124	11	easier	easy	ADJ
ajis02-391	124	12	,	,	PUNCT
ajis02-391	124	13	after	after	ADP
ajis02-391	124	14	being	be	AUX
ajis02-391	124	15	involved	involve	VERB
ajis02-391	124	16	in	in	ADP
ajis02-391	124	17	support	support	NOUN
ajis02-391	124	18	activities	activity	NOUN
ajis02-391	124	19	,	,	PUNCT
ajis02-391	124	20	to	to	PART
ajis02-391	124	21	define	define	VERB
ajis02-391	124	22	what	what	PRON
ajis02-391	124	23	quality	quality	NOUN
ajis02-391	124	24	is	be	AUX
ajis02-391	124	25	,	,	PUNCT
ajis02-391	124	26	and	and	CCONJ
ajis02-391	124	27	to	to	PART
ajis02-391	124	28	convert	convert	VERB
ajis02-391	124	29	it	it	PRON
ajis02-391	124	30	to	to	ADP
ajis02-391	124	31	something	something	PRON
ajis02-391	124	32	the	the	DET
ajis02-391	124	33	development	development	NOUN
ajis02-391	124	34	team	team	NOUN
ajis02-391	124	35	can	can	AUX
ajis02-391	124	36	incorporate	incorporate	VERB
ajis02-391	124	37	in	in	ADP
ajis02-391	124	38	their	their	PRON
ajis02-391	124	39	working	working	NOUN
ajis02-391	124	40	practices	practice	NOUN
ajis02-391	124	41	.	.	PUNCT
ajis02-391	125	1	it	it	PRON
ajis02-391	125	2	was	be	AUX
ajis02-391	125	3	observed	observe	VERB
ajis02-391	125	4	that	that	SCONJ
ajis02-391	125	5	the	the	DET
ajis02-391	125	6	opinions	opinion	NOUN
ajis02-391	125	7	on	on	ADP
ajis02-391	125	8	what	what	PRON
ajis02-391	125	9	exactly	exactly	ADV
ajis02-391	125	10	are	be	AUX
ajis02-391	125	11	the	the	DET
ajis02-391	125	12	activities	activity	NOUN
ajis02-391	125	13	of	of	ADP
ajis02-391	125	14	the	the	DET
ajis02-391	125	15	product	product	NOUN
ajis02-391	125	16	life	life	NOUN
ajis02-391	125	17	cycle	cycle	NOUN
ajis02-391	125	18	in	in	ADP
ajis02-391	125	19	systems	system	NOUN
ajis02-391	125	20	houses	house	NOUN
ajis02-391	125	21	differed	differ	VERB
ajis02-391	125	22	significantly	significantly	ADV
ajis02-391	125	23	amongst	amongst	ADP
ajis02-391	125	24	staff	staff	NOUN
ajis02-391	125	25	.	.	PUNCT
ajis02-391	126	1	in	in	ADP
ajis02-391	126	2	the	the	DET
ajis02-391	126	3	company	company	NOUN
ajis02-391	126	4	b	b	PROPN
ajis02-391	126	5	,	,	PUNCT
ajis02-391	126	6	application	application	NOUN
ajis02-391	126	7	development	development	NOUN
ajis02-391	126	8	,	,	PUNCT
ajis02-391	126	9	to	to	PART
ajis02-391	126	10	construct	construct	VERB
ajis02-391	126	11	a	a	DET
ajis02-391	126	12	well	well	ADV
ajis02-391	126	13	defined	define	VERB
ajis02-391	126	14	system	system	NOUN
ajis02-391	126	15	to	to	PART
ajis02-391	126	16	fit	fit	VERB
ajis02-391	126	17	a	a	DET
ajis02-391	126	18	certain	certain	ADJ
ajis02-391	126	19	hardware	hardware	NOUN
ajis02-391	126	20	platform	platform	NOUN
ajis02-391	126	21	and	and	CCONJ
ajis02-391	126	22	programming	programming	NOUN
ajis02-391	126	23	environment	environment	NOUN
ajis02-391	126	24	is	be	AUX
ajis02-391	126	25	seen	see	VERB
ajis02-391	126	26	to	to	PART
ajis02-391	126	27	be	be	AUX
ajis02-391	126	28	different	different	ADJ
ajis02-391	126	29	from	from	ADP
ajis02-391	126	30	a	a	DET
ajis02-391	126	31	true	true	ADJ
ajis02-391	126	32	software	software	NOUN
ajis02-391	126	33	project	project	NOUN
ajis02-391	126	34	of	of	ADP
ajis02-391	126	35	constructing	construct	VERB
ajis02-391	126	36	a	a	DET
ajis02-391	126	37	system	system	NOUN
ajis02-391	126	38	to	to	PART
ajis02-391	126	39	fulfil	fulfil	VERB
ajis02-391	126	40	the	the	DET
ajis02-391	126	41	specified	specified	ADJ
ajis02-391	126	42	information	information	NOUN
ajis02-391	126	43	system	system	NOUN
ajis02-391	126	44	needs	need	NOUN
ajis02-391	126	45	of	of	ADP
ajis02-391	126	46	the	the	DET
ajis02-391	126	47	client	client	NOUN
ajis02-391	126	48	.	.	PUNCT
ajis02-391	127	1	for	for	ADP
ajis02-391	127	2	an	an	DET
ajis02-391	127	3	application	application	NOUN
ajis02-391	127	4	development	development	NOUN
ajis02-391	127	5	project	project	NOUN
ajis02-391	127	6	neither	neither	CCONJ
ajis02-391	127	7	the	the	DET
ajis02-391	127	8	existing	exist	VERB
ajis02-391	127	9	software	software	NOUN
ajis02-391	127	10	development	development	NOUN
ajis02-391	127	11	method	method	NOUN
ajis02-391	127	12	could	could	AUX
ajis02-391	127	13	be	be	AUX
ajis02-391	127	14	applied	apply	VERB
ajis02-391	127	15	nor	nor	CCONJ
ajis02-391	127	16	the	the	DET
ajis02-391	127	17	process	process	NOUN
ajis02-391	127	18	oriented	orient	VERB
ajis02-391	127	19	qms	qms	NOUN
ajis02-391	127	20	.	.	PUNCT
ajis02-391	128	1	the	the	DET
ajis02-391	128	2	major	major	ADJ
ajis02-391	128	3	criticism	criticism	NOUN
ajis02-391	128	4	of	of	ADP
ajis02-391	128	5	the	the	DET
ajis02-391	128	6	qms	qms	PROPN
ajis02-391	128	7	shared	share	VERB
ajis02-391	128	8	by	by	ADP
ajis02-391	128	9	the	the	DET
ajis02-391	128	10	management	management	NOUN
ajis02-391	128	11	of	of	ADP
ajis02-391	128	12	the	the	DET
ajis02-391	128	13	systems	system	NOUN
ajis02-391	128	14	houses	house	NOUN
ajis02-391	128	15	in	in	ADP
ajis02-391	128	16	this	this	DET
ajis02-391	128	17	study	study	NOUN
ajis02-391	128	18	,	,	PUNCT
ajis02-391	128	19	is	be	AUX
ajis02-391	128	20	that	that	SCONJ
ajis02-391	128	21	the	the	DET
ajis02-391	128	22	perspective	perspective	NOUN
ajis02-391	128	23	it	it	PRON
ajis02-391	128	24	represents	represent	VERB
ajis02-391	128	25	is	be	AUX
ajis02-391	128	26	too	too	ADV
ajis02-391	128	27	narrow	narrow	ADJ
ajis02-391	128	28	,	,	PUNCT
ajis02-391	128	29	leaving	leave	VERB
ajis02-391	128	30	out	out	ADP
ajis02-391	128	31	important	important	ADJ
ajis02-391	128	32	business	business	NOUN
ajis02-391	128	33	issues	issue	NOUN
ajis02-391	128	34	,	,	PUNCT
ajis02-391	128	35	because	because	SCONJ
ajis02-391	128	36	the	the	DET
ajis02-391	128	37	objectives	objective	NOUN
ajis02-391	128	38	of	of	ADP
ajis02-391	128	39	the	the	DET
ajis02-391	128	40	qms	qms	PROPN
ajis02-391	128	41	is	be	AUX
ajis02-391	128	42	to	to	PART
ajis02-391	128	43	assure	assure	VERB
ajis02-391	128	44	that	that	SCONJ
ajis02-391	128	45	the	the	DET
ajis02-391	128	46	client	client	NOUN
ajis02-391	128	47	's	's	PART
ajis02-391	128	48	requirements	requirement	NOUN
ajis02-391	128	49	are	be	AUX
ajis02-391	128	50	taken	take	VERB
ajis02-391	128	51	into	into	ADP
ajis02-391	128	52	account	account	NOUN
ajis02-391	128	53	during	during	ADP
ajis02-391	128	54	the	the	DET
ajis02-391	128	55	course	course	NOUN
ajis02-391	128	56	of	of	ADP
ajis02-391	128	57	development	development	NOUN
ajis02-391	128	58	without	without	ADP
ajis02-391	128	59	considering	consider	VERB
ajis02-391	128	60	the	the	DET
ajis02-391	128	61	cost	cost	NOUN
ajis02-391	128	62	effectiveness	effectiveness	NOUN
ajis02-391	128	63	of	of	ADP
ajis02-391	128	64	the	the	DET
ajis02-391	128	65	project	project	NOUN
ajis02-391	128	66	.	.	PUNCT
ajis02-391	129	1	similarly	similarly	ADV
ajis02-391	129	2	,	,	PUNCT
ajis02-391	129	3	the	the	DET
ajis02-391	129	4	bidding	bidding	NOUN
ajis02-391	129	5	process	process	NOUN
ajis02-391	129	6	is	be	AUX
ajis02-391	129	7	also	also	ADV
ajis02-391	129	8	seen	see	VERB
ajis02-391	129	9	as	as	ADP
ajis02-391	129	10	being	be	AUX
ajis02-391	129	11	separate	separate	ADJ
ajis02-391	129	12	from	from	ADP
ajis02-391	129	13	the	the	DET
ajis02-391	129	14	planning	planning	NOUN
ajis02-391	129	15	of	of	ADP
ajis02-391	129	16	the	the	DET
ajis02-391	129	17	project	project	NOUN
ajis02-391	129	18	.	.	PUNCT
ajis02-391	130	1	these	these	DET
ajis02-391	130	2	criticisms	criticism	NOUN
ajis02-391	130	3	are	be	AUX
ajis02-391	130	4	strongly	strongly	ADV
ajis02-391	130	5	supported	support	VERB
ajis02-391	130	6	by	by	ADP
ajis02-391	130	7	the	the	DET
ajis02-391	130	8	sales	sale	NOUN
ajis02-391	130	9	staff	staff	NOUN
ajis02-391	130	10	which	which	PRON
ajis02-391	130	11	was	be	AUX
ajis02-391	130	12	involved	involve	VERB
ajis02-391	130	13	in	in	ADP
ajis02-391	130	14	the	the	DET
ajis02-391	130	15	negotiations	negotiation	NOUN
ajis02-391	130	16	and	and	CCONJ
ajis02-391	130	17	dealt	deal	VERB
ajis02-391	130	18	with	with	ADP
ajis02-391	130	19	the	the	DET
ajis02-391	130	20	delicate	delicate	ADJ
ajis02-391	130	21	aspects	aspect	NOUN
ajis02-391	130	22	of	of	ADP
ajis02-391	130	23	initiating	initiate	VERB
ajis02-391	130	24	new	new	ADJ
ajis02-391	130	25	businesses	business	NOUN
ajis02-391	130	26	.	.	PUNCT
ajis02-391	131	1	however	however	ADV
ajis02-391	131	2	,	,	PUNCT
ajis02-391	131	3	the	the	DET
ajis02-391	131	4	technical	technical	ADJ
ajis02-391	131	5	staff	staff	NOUN
ajis02-391	131	6	involved	involve	VERB
ajis02-391	131	7	in	in	ADP
ajis02-391	131	8	the	the	DET
ajis02-391	131	9	process	process	NOUN
ajis02-391	131	10	do	do	AUX
ajis02-391	131	11	not	not	PART
ajis02-391	131	12	always	always	ADV
ajis02-391	131	13	share	share	VERB
ajis02-391	131	14	these	these	DET
ajis02-391	131	15	views	view	NOUN
ajis02-391	131	16	.	.	PUNCT
ajis02-391	132	1	in	in	ADP
ajis02-391	132	2	contrast	contrast	NOUN
ajis02-391	132	3	,	,	PUNCT
ajis02-391	132	4	they	they	PRON
ajis02-391	132	5	felt	feel	VERB
ajis02-391	132	6	that	that	SCONJ
ajis02-391	132	7	a	a	DET
ajis02-391	132	8	major	major	ADJ
ajis02-391	132	9	part	part	NOUN
ajis02-391	132	10	of	of	ADP
ajis02-391	132	11	bidding	bidding	NOUN
ajis02-391	132	12	(	(	PUNCT
ajis02-391	132	13	also	also	ADV
ajis02-391	132	14	called	call	VERB
ajis02-391	132	15	as	as	ADP
ajis02-391	132	16	tender	tender	NOUN
ajis02-391	132	17	process	process	NOUN
ajis02-391	132	18	)	)	PUNCT
ajis02-391	132	19	was	be	AUX
ajis02-391	132	20	highly	highly	ADV
ajis02-391	132	21	structured	structured	ADJ
ajis02-391	132	22	,	,	PUNCT
ajis02-391	132	23	could	could	AUX
ajis02-391	132	24	be	be	AUX
ajis02-391	132	25	well	well	ADV
ajis02-391	132	26	defined	define	VERB
ajis02-391	132	27	and	and	CCONJ
ajis02-391	132	28	could	could	AUX
ajis02-391	132	29	be	be	AUX
ajis02-391	132	30	included	include	VERB
ajis02-391	132	31	in	in	ADP
ajis02-391	132	32	the	the	DET
ajis02-391	132	33	qms	qms	PROPN
ajis02-391	132	34	.	.	PUNCT
ajis02-391	133	1	bidding	bidding	NOUN
ajis02-391	133	2	activities	activity	NOUN
ajis02-391	133	3	were	be	AUX
ajis02-391	133	4	regarded	regard	VERB
ajis02-391	133	5	by	by	ADP
ajis02-391	133	6	technical	technical	ADJ
ajis02-391	133	7	staff	staff	NOUN
ajis02-391	133	8	as	as	ADP
ajis02-391	133	9	preliminary	preliminary	ADJ
ajis02-391	133	10	project	project	NOUN
ajis02-391	133	11	planning	planning	NOUN
ajis02-391	133	12	tasks	task	NOUN
ajis02-391	133	13	which	which	PRON
ajis02-391	133	14	support	support	VERB
ajis02-391	133	15	significantly	significantly	ADV
ajis02-391	133	16	the	the	DET
ajis02-391	133	17	actual	actual	ADJ
ajis02-391	133	18	project	project	NOUN
ajis02-391	133	19	planning	planning	NOUN
ajis02-391	133	20	.	.	PUNCT
ajis02-391	134	1	technical	technical	ADJ
ajis02-391	134	2	staff	staff	NOUN
ajis02-391	134	3	members	member	NOUN
ajis02-391	134	4	also	also	ADV
ajis02-391	134	5	pointed	point	VERB
ajis02-391	134	6	out	out	ADP
ajis02-391	134	7	the	the	DET
ajis02-391	134	8	risks	risk	NOUN
ajis02-391	134	9	of	of	ADP
ajis02-391	134	10	losing	lose	VERB
ajis02-391	134	11	valuable	valuable	ADJ
ajis02-391	134	12	'	'	PUNCT
ajis02-391	134	13	corporate	corporate	ADJ
ajis02-391	134	14	information	information	NOUN
ajis02-391	134	15	'	'	PUNCT
ajis02-391	134	16	if	if	SCONJ
ajis02-391	134	17	a	a	DET
ajis02-391	134	18	staff	staff	NOUN
ajis02-391	134	19	member	member	NOUN
ajis02-391	134	20	leaves	leave	VERB
ajis02-391	134	21	after	after	ADP
ajis02-391	134	22	a	a	DET
ajis02-391	134	23	successful	successful	ADJ
ajis02-391	134	24	bid	bid	NOUN
ajis02-391	134	25	but	but	CCONJ
ajis02-391	134	26	before	before	ADP
ajis02-391	134	27	project	project	NOUN
ajis02-391	134	28	has	have	AUX
ajis02-391	134	29	september	september	PROPN
ajis02-391	134	30	1995	1995	NUM
ajis02-391	134	31	19	19	NUM
ajis02-391	134	32	started	start	VERB
ajis02-391	134	33	.	.	PUNCT
ajis02-391	135	1	the	the	DET
ajis02-391	135	2	company	company	PROPN
ajis02-391	135	3	b	b	PROPN
ajis02-391	135	4	which	which	PRON
ajis02-391	135	5	stressed	stress	VERB
ajis02-391	135	6	this	this	DET
ajis02-391	135	7	point	point	NOUN
ajis02-391	135	8	had	have	AUX
ajis02-391	135	9	lost	lose	VERB
ajis02-391	135	10	business	business	NOUN
ajis02-391	135	11	due	due	ADP
ajis02-391	135	12	to	to	ADP
ajis02-391	135	13	such	such	ADJ
ajis02-391	135	14	instances	instance	NOUN
ajis02-391	135	15	,	,	PUNCT
ajis02-391	135	16	after	after	ADP
ajis02-391	135	17	which	which	PRON
ajis02-391	135	18	not	not	PART
ajis02-391	135	19	enough	enough	ADJ
ajis02-391	135	20	customer	customer	NOUN
ajis02-391	135	21	information	information	NOUN
ajis02-391	135	22	was	be	AUX
ajis02-391	135	23	left	leave	VERB
ajis02-391	135	24	in	in	ADP
ajis02-391	135	25	the	the	DET
ajis02-391	135	26	company	company	NOUN
ajis02-391	135	27	and	and	CCONJ
ajis02-391	135	28	,	,	PUNCT
ajis02-391	135	29	subsequently	subsequently	ADV
ajis02-391	135	30	,	,	PUNCT
ajis02-391	135	31	the	the	DET
ajis02-391	135	32	competitive	competitive	ADJ
ajis02-391	135	33	advantage	advantage	NOUN
ajis02-391	135	34	they	they	PRON
ajis02-391	135	35	initially	initially	ADV
ajis02-391	135	36	possessed	possess	VERB
ajis02-391	135	37	,	,	PUNCT
ajis02-391	135	38	had	have	AUX
ajis02-391	135	39	vanished	vanish	VERB
ajis02-391	135	40	.	.	PUNCT
ajis02-391	136	1	alongside	alongside	ADP
ajis02-391	136	2	the	the	DET
ajis02-391	136	3	definition	definition	NOUN
ajis02-391	136	4	of	of	ADP
ajis02-391	136	5	the	the	DET
ajis02-391	136	6	intangible	intangible	ADJ
ajis02-391	136	7	sales	sale	NOUN
ajis02-391	136	8	cycle	cycle	NOUN
ajis02-391	136	9	activities	activity	NOUN
ajis02-391	136	10	appropriate	appropriate	ADJ
ajis02-391	136	11	measurements	measurement	NOUN
ajis02-391	136	12	need	need	VERB
ajis02-391	136	13	to	to	PART
ajis02-391	136	14	be	be	AUX
ajis02-391	136	15	developed	develop	VERB
ajis02-391	136	16	to	to	PART
ajis02-391	136	17	provide	provide	VERB
ajis02-391	136	18	information	information	NOUN
ajis02-391	136	19	of	of	ADP
ajis02-391	136	20	the	the	DET
ajis02-391	136	21	quality	quality	NOUN
ajis02-391	136	22	of	of	ADP
ajis02-391	136	23	these	these	DET
ajis02-391	136	24	activities	activity	NOUN
ajis02-391	136	25	.	.	PUNCT
ajis02-391	137	1	they	they	PRON
ajis02-391	137	2	are	be	AUX
ajis02-391	137	3	highly	highly	ADV
ajis02-391	137	4	unstructured	unstructured	ADJ
ajis02-391	137	5	utilising	utilise	VERB
ajis02-391	137	6	versatile	versatile	ADJ
ajis02-391	137	7	product	product	NOUN
ajis02-391	137	8	knowledge	knowledge	NOUN
ajis02-391	137	9	accumulated	accumulate	VERB
ajis02-391	137	10	in	in	ADP
ajis02-391	137	11	the	the	DET
ajis02-391	137	12	systems	system	NOUN
ajis02-391	137	13	house	house	NOUN
ajis02-391	137	14	.	.	PUNCT
ajis02-391	138	1	in	in	ADP
ajis02-391	138	2	order	order	NOUN
ajis02-391	138	3	to	to	PART
ajis02-391	138	4	define	define	VERB
ajis02-391	138	5	and	and	CCONJ
ajis02-391	138	6	control	control	VERB
ajis02-391	138	7	such	such	DET
ajis02-391	138	8	a	a	DET
ajis02-391	138	9	process	process	NOUN
ajis02-391	138	10	,	,	PUNCT
ajis02-391	138	11	various	various	ADJ
ajis02-391	138	12	types	type	NOUN
ajis02-391	138	13	of	of	ADP
ajis02-391	138	14	qualitative	qualitative	ADJ
ajis02-391	138	15	information	information	NOUN
ajis02-391	138	16	should	should	AUX
ajis02-391	138	17	be	be	AUX
ajis02-391	138	18	gathered	gather	VERB
ajis02-391	138	19	and	and	CCONJ
ajis02-391	138	20	tools	tool	NOUN
ajis02-391	138	21	able	able	ADJ
ajis02-391	138	22	to	to	PART
ajis02-391	138	23	make	make	VERB
ajis02-391	138	24	use	use	NOUN
ajis02-391	138	25	of	of	ADP
ajis02-391	138	26	qualitative	qualitative	ADJ
ajis02-391	138	27	information	information	NOUN
ajis02-391	138	28	must	must	AUX
ajis02-391	138	29	be	be	AUX
ajis02-391	138	30	designed	design	VERB
ajis02-391	138	31	.	.	PUNCT
ajis02-391	139	1	such	such	ADJ
ajis02-391	139	2	tools	tool	NOUN
ajis02-391	139	3	would	would	AUX
ajis02-391	139	4	help	help	VERB
ajis02-391	139	5	to	to	PART
ajis02-391	139	6	identify	identify	VERB
ajis02-391	139	7	factors	factor	NOUN
ajis02-391	139	8	that	that	PRON
ajis02-391	139	9	have	have	VERB
ajis02-391	139	10	significant	significant	ADJ
ajis02-391	139	11	impact	impact	NOUN
ajis02-391	139	12	on	on	ADP
ajis02-391	139	13	a	a	DET
ajis02-391	139	14	tender	tender	NOUN
ajis02-391	139	15	's	's	PART
ajis02-391	139	16	success	success	NOUN
ajis02-391	139	17	.	.	PUNCT
ajis02-391	140	1	by	by	ADP
ajis02-391	140	2	controlling	control	VERB
ajis02-391	140	3	the	the	DET
ajis02-391	140	4	factors	factor	NOUN
ajis02-391	140	5	not	not	PART
ajis02-391	140	6	only	only	ADV
ajis02-391	140	7	the	the	DET
ajis02-391	140	8	quality	quality	NOUN
ajis02-391	140	9	of	of	ADP
ajis02-391	140	10	the	the	DET
ajis02-391	140	11	processes	process	NOUN
ajis02-391	140	12	could	could	AUX
ajis02-391	140	13	be	be	AUX
ajis02-391	140	14	assured	assure	VERB
ajis02-391	140	15	but	but	CCONJ
ajis02-391	140	16	also	also	ADV
ajis02-391	140	17	the	the	DET
ajis02-391	140	18	success	success	NOUN
ajis02-391	140	19	rate	rate	NOUN
ajis02-391	140	20	of	of	ADP
ajis02-391	140	21	tenders	tender	NOUN
ajis02-391	140	22	could	could	AUX
ajis02-391	140	23	be	be	AUX
ajis02-391	140	24	raised	raise	VERB
ajis02-391	140	25	.	.	PUNCT
ajis02-391	141	1	in	in	ADP
ajis02-391	141	2	any	any	DET
ajis02-391	141	3	business	business	NOUN
ajis02-391	141	4	organisation	organisation	NOUN
ajis02-391	141	5	a	a	DET
ajis02-391	141	6	variety	variety	NOUN
ajis02-391	141	7	of	of	ADP
ajis02-391	141	8	performance	performance	NOUN
ajis02-391	141	9	indicators	indicator	NOUN
ajis02-391	141	10	to	to	PART
ajis02-391	141	11	evaluate	evaluate	VERB
ajis02-391	141	12	the	the	DET
ajis02-391	141	13	sales	sale	NOUN
ajis02-391	141	14	cycle	cycle	NOUN
ajis02-391	141	15	activities	activity	NOUN
ajis02-391	141	16	(	(	PUNCT
ajis02-391	141	17	eg	eg	NOUN
ajis02-391	141	18	.	.	PUNCT
ajis02-391	142	1	sales	sale	NOUN
ajis02-391	142	2	results	result	NOUN
ajis02-391	142	3	and	and	CCONJ
ajis02-391	142	4	customer	customer	NOUN
ajis02-391	142	5	sales	sale	NOUN
ajis02-391	142	6	potential	potential	NOUN
ajis02-391	142	7	)	)	PUNCT
ajis02-391	142	8	are	be	AUX
ajis02-391	142	9	commonly	commonly	ADV
ajis02-391	142	10	used	use	VERB
ajis02-391	142	11	.	.	PUNCT
ajis02-391	143	1	performance	performance	NOUN
ajis02-391	143	2	indicators	indicator	NOUN
ajis02-391	143	3	provide	provide	VERB
ajis02-391	143	4	a	a	DET
ajis02-391	143	5	useful	useful	ADJ
ajis02-391	143	6	basis	basis	NOUN
ajis02-391	143	7	to	to	PART
ajis02-391	143	8	define	define	VERB
ajis02-391	143	9	quality	quality	NOUN
ajis02-391	143	10	measurements	measurement	NOUN
ajis02-391	143	11	for	for	ADP
ajis02-391	143	12	intangible	intangible	ADJ
ajis02-391	143	13	sales	sale	NOUN
ajis02-391	143	14	cycle	cycle	NOUN
ajis02-391	143	15	activities	activity	NOUN
ajis02-391	143	16	.	.	PUNCT
ajis02-391	144	1	unexpected	unexpected	ADJ
ajis02-391	144	2	changes	change	NOUN
ajis02-391	144	3	of	of	ADP
ajis02-391	144	4	requirements	requirement	NOUN
ajis02-391	144	5	during	during	ADP
ajis02-391	144	6	systems	system	NOUN
ajis02-391	144	7	development	development	NOUN
ajis02-391	144	8	a	a	DET
ajis02-391	144	9	qualitative	qualitative	ADJ
ajis02-391	144	10	evaluation	evaluation	NOUN
ajis02-391	144	11	of	of	ADP
ajis02-391	144	12	the	the	DET
ajis02-391	144	13	client	client	NOUN
ajis02-391	144	14	's	's	PART
ajis02-391	144	15	maturity	maturity	NOUN
ajis02-391	144	16	would	would	AUX
ajis02-391	144	17	support	support	VERB
ajis02-391	144	18	project	project	NOUN
ajis02-391	144	19	planning	planning	NOUN
ajis02-391	144	20	,	,	PUNCT
ajis02-391	144	21	providing	provide	VERB
ajis02-391	144	22	information	information	NOUN
ajis02-391	144	23	on	on	ADP
ajis02-391	144	24	the	the	DET
ajis02-391	144	25	likelihood	likelihood	NOUN
ajis02-391	144	26	of	of	ADP
ajis02-391	144	27	previously	previously	ADV
ajis02-391	144	28	unidentified	unidentified	ADJ
ajis02-391	144	29	,	,	PUNCT
ajis02-391	144	30	major	major	ADJ
ajis02-391	144	31	system	system	NOUN
ajis02-391	144	32	requirements	requirement	NOUN
ajis02-391	144	33	emerging	emerge	VERB
ajis02-391	144	34	during	during	ADP
ajis02-391	144	35	the	the	DET
ajis02-391	144	36	course	course	NOUN
ajis02-391	144	37	of	of	ADP
ajis02-391	144	38	the	the	DET
ajis02-391	144	39	development	development	NOUN
ajis02-391	144	40	,	,	PUNCT
ajis02-391	144	41	which	which	PRON
ajis02-391	144	42	will	will	AUX
ajis02-391	144	43	need	need	VERB
ajis02-391	144	44	to	to	PART
ajis02-391	144	45	be	be	AUX
ajis02-391	144	46	taken	take	VERB
ajis02-391	144	47	into	into	ADP
ajis02-391	144	48	account	account	NOUN
ajis02-391	144	49	in	in	ADP
ajis02-391	144	50	the	the	DET
ajis02-391	144	51	product	product	NOUN
ajis02-391	144	52	or	or	CCONJ
ajis02-391	144	53	service	service	NOUN
ajis02-391	144	54	production	production	NOUN
ajis02-391	144	55	to	to	PART
ajis02-391	144	56	assure	assure	VERB
ajis02-391	144	57	the	the	DET
ajis02-391	144	58	highest	high	ADJ
ajis02-391	144	59	possible	possible	ADJ
ajis02-391	144	60	level	level	NOUN
ajis02-391	144	61	of	of	ADP
ajis02-391	144	62	customer	customer	NOUN
ajis02-391	144	63	satisfaction	satisfaction	NOUN
ajis02-391	144	64	.	.	PUNCT
ajis02-391	145	1	previously	previously	ADV
ajis02-391	145	2	unidentified	unidentified	ADJ
ajis02-391	145	3	customer	customer	NOUN
ajis02-391	145	4	requirements	requirement	NOUN
ajis02-391	145	5	may	may	AUX
ajis02-391	145	6	cause	cause	VERB
ajis02-391	145	7	unexpected	unexpected	ADJ
ajis02-391	145	8	changes	change	NOUN
ajis02-391	145	9	during	during	ADP
ajis02-391	145	10	the	the	DET
ajis02-391	145	11	development	development	NOUN
ajis02-391	145	12	,	,	PUNCT
ajis02-391	145	13	and	and	CCONJ
ajis02-391	145	14	according	accord	VERB
ajis02-391	145	15	to	to	ADP
ajis02-391	145	16	one	one	NUM
ajis02-391	145	17	systems	system	NOUN
ajis02-391	145	18	house	house	NOUN
ajis02-391	145	19	in	in	ADP
ajis02-391	145	20	this	this	DET
ajis02-391	145	21	study	study	NOUN
ajis02-391	145	22	the	the	PRON
ajis02-391	145	23	bigger	big	ADJ
ajis02-391	145	24	the	the	DET
ajis02-391	145	25	system	system	NOUN
ajis02-391	145	26	is	be	AUX
ajis02-391	145	27	the	the	DET
ajis02-391	145	28	more	more	ADJ
ajis02-391	145	29	of	of	ADP
ajis02-391	145	30	them	they	PRON
ajis02-391	145	31	there	there	PRON
ajis02-391	145	32	are	be	VERB
ajis02-391	145	33	.	.	PUNCT
ajis02-391	146	1	unexpected	unexpected	ADJ
ajis02-391	146	2	changes	change	NOUN
ajis02-391	146	3	to	to	ADP
ajis02-391	146	4	the	the	DET
ajis02-391	146	5	systems	system	NOUN
ajis02-391	146	6	originating	originate	VERB
ajis02-391	146	7	from	from	ADP
ajis02-391	146	8	the	the	DET
ajis02-391	146	9	client	client	NOUN
ajis02-391	146	10	are	be	AUX
ajis02-391	146	11	something	something	PRON
ajis02-391	146	12	the	the	DET
ajis02-391	146	13	software	software	NOUN
ajis02-391	146	14	development	development	NOUN
ajis02-391	146	15	organisation	organisation	NOUN
ajis02-391	146	16	can	can	AUX
ajis02-391	146	17	not	not	PART
ajis02-391	146	18	easily	easily	ADV
ajis02-391	146	19	accommodate	accommodate	VERB
ajis02-391	146	20	,	,	PUNCT
ajis02-391	146	21	except	except	SCONJ
ajis02-391	146	22	by	by	ADP
ajis02-391	146	23	keeping	keep	VERB
ajis02-391	146	24	constantly	constantly	ADV
ajis02-391	146	25	in	in	ADP
ajis02-391	146	26	touch	touch	NOUN
ajis02-391	146	27	with	with	ADP
ajis02-391	146	28	the	the	DET
ajis02-391	146	29	client	client	NOUN
ajis02-391	146	30	during	during	ADP
ajis02-391	146	31	the	the	DET
ajis02-391	146	32	development	development	NOUN
ajis02-391	146	33	and	and	CCONJ
ajis02-391	146	34	having	have	VERB
ajis02-391	146	35	procedures	procedure	NOUN
ajis02-391	146	36	in	in	ADP
ajis02-391	146	37	place	place	NOUN
ajis02-391	146	38	to	to	PART
ajis02-391	146	39	handle	handle	VERB
ajis02-391	146	40	new	new	ADJ
ajis02-391	146	41	information	information	NOUN
ajis02-391	146	42	about	about	ADP
ajis02-391	146	43	the	the	DET
ajis02-391	146	44	requirements	requirement	NOUN
ajis02-391	146	45	,	,	PUNCT
ajis02-391	146	46	as	as	SCONJ
ajis02-391	146	47	was	be	AUX
ajis02-391	146	48	the	the	DET
ajis02-391	146	49	case	case	NOUN
ajis02-391	146	50	with	with	ADP
ajis02-391	146	51	one	one	NUM
ajis02-391	146	52	of	of	ADP
ajis02-391	146	53	the	the	DET
ajis02-391	146	54	companies	company	NOUN
ajis02-391	146	55	interviewed	interview	VERB
ajis02-391	146	56	(	(	PUNCT
ajis02-391	146	57	company	company	NOUN
ajis02-391	146	58	c	c	NOUN
ajis02-391	146	59	)	)	PUNCT
ajis02-391	146	60	.	.	PUNCT
ajis02-391	147	1	the	the	DET
ajis02-391	147	2	procedures	procedure	NOUN
ajis02-391	147	3	involve	involve	VERB
ajis02-391	147	4	advice	advice	NOUN
ajis02-391	147	5	on	on	ADP
ajis02-391	147	6	how	how	SCONJ
ajis02-391	147	7	to	to	PART
ajis02-391	147	8	deal	deal	VERB
ajis02-391	147	9	with	with	ADP
ajis02-391	147	10	different	different	ADJ
ajis02-391	147	11	types	type	NOUN
ajis02-391	147	12	of	of	ADP
ajis02-391	147	13	change	change	NOUN
ajis02-391	147	14	requests	request	NOUN
ajis02-391	147	15	.	.	PUNCT
ajis02-391	148	1	they	they	PRON
ajis02-391	148	2	vary	vary	VERB
ajis02-391	148	3	from	from	ADP
ajis02-391	148	4	"	"	PUNCT
ajis02-391	148	5	quick	quick	ADJ
ajis02-391	148	6	fix	fix	NOUN
ajis02-391	148	7	"	"	PUNCT
ajis02-391	148	8	,	,	PUNCT
ajis02-391	148	9	to	to	ADP
ajis02-391	148	10	new	new	ADJ
ajis02-391	148	11	developments	development	NOUN
ajis02-391	148	12	which	which	PRON
ajis02-391	148	13	will	will	AUX
ajis02-391	148	14	result	result	VERB
ajis02-391	148	15	in	in	ADP
ajis02-391	148	16	a	a	DET
ajis02-391	148	17	"	"	PUNCT
ajis02-391	148	18	new	new	ADJ
ajis02-391	148	19	development	development	NOUN
ajis02-391	148	20	project	project	NOUN
ajis02-391	148	21	"	"	PUNCT
ajis02-391	148	22	during	during	ADP
ajis02-391	148	23	the	the	DET
ajis02-391	148	24	initial	initial	ADJ
ajis02-391	148	25	systems	system	NOUN
ajis02-391	148	26	development	development	NOUN
ajis02-391	148	27	life	life	NOUN
ajis02-391	148	28	cycle	cycle	NOUN
ajis02-391	148	29	.	.	PUNCT
ajis02-391	149	1	in	in	ADP
ajis02-391	149	2	both	both	DET
ajis02-391	149	3	cases	case	NOUN
ajis02-391	149	4	the	the	DET
ajis02-391	149	5	estimated	estimate	VERB
ajis02-391	149	6	budget	budget	NOUN
ajis02-391	149	7	and	and	CCONJ
ajis02-391	149	8	time	time	NOUN
ajis02-391	149	9	to	to	PART
ajis02-391	149	10	complete	complete	VERB
ajis02-391	149	11	the	the	DET
ajis02-391	149	12	initial	initial	ADJ
ajis02-391	149	13	assignment	assignment	NOUN
ajis02-391	149	14	has	have	AUX
ajis02-391	149	15	changed	change	VERB
ajis02-391	149	16	.	.	PUNCT
ajis02-391	150	1	the	the	DET
ajis02-391	150	2	change	change	NOUN
ajis02-391	150	3	may	may	AUX
ajis02-391	150	4	have	have	AUX
ajis02-391	150	5	been	be	AUX
ajis02-391	150	6	caused	cause	VERB
ajis02-391	150	7	by	by	ADP
ajis02-391	150	8	something	something	PRON
ajis02-391	150	9	external	external	ADJ
ajis02-391	150	10	to	to	ADP
ajis02-391	150	11	the	the	DET
ajis02-391	150	12	client	client	NOUN
ajis02-391	150	13	or	or	CCONJ
ajis02-391	150	14	is	be	AUX
ajis02-391	150	15	simply	simply	ADV
ajis02-391	150	16	something	something	PRON
ajis02-391	150	17	the	the	DET
ajis02-391	150	18	client	client	NOUN
ajis02-391	150	19	did	do	AUX
ajis02-391	150	20	not	not	PART
ajis02-391	150	21	feel	feel	VERB
ajis02-391	150	22	as	as	ADP
ajis02-391	150	23	being	be	AUX
ajis02-391	150	24	important	important	ADJ
ajis02-391	150	25	for	for	ADP
ajis02-391	150	26	the	the	DET
ajis02-391	150	27	system	system	NOUN
ajis02-391	150	28	structure	structure	NOUN
ajis02-391	150	29	in	in	ADP
ajis02-391	150	30	the	the	DET
ajis02-391	150	31	first	first	ADJ
ajis02-391	150	32	place	place	NOUN
ajis02-391	150	33	,	,	PUNCT
ajis02-391	150	34	eg	eg	NOUN
ajis02-391	150	35	.	.	PUNCT
ajis02-391	151	1	in	in	ADP
ajis02-391	151	2	a	a	DET
ajis02-391	151	3	financial	financial	ADJ
ajis02-391	151	4	package	package	NOUN
ajis02-391	151	5	a	a	DET
ajis02-391	151	6	type	type	NOUN
ajis02-391	151	7	of	of	ADP
ajis02-391	151	8	invoice	invoice	NOUN
ajis02-391	151	9	,	,	PUNCT
ajis02-391	151	10	which	which	PRON
ajis02-391	151	11	happens	happen	VERB
ajis02-391	151	12	regularly	regularly	ADV
ajis02-391	151	13	but	but	CCONJ
ajis02-391	151	14	scarcely	scarcely	ADV
ajis02-391	151	15	,	,	PUNCT
ajis02-391	151	16	for	for	ADP
ajis02-391	151	17	example	example	NOUN
ajis02-391	151	18	once	once	ADV
ajis02-391	151	19	a	a	DET
ajis02-391	151	20	year	year	NOUN
ajis02-391	151	21	,	,	PUNCT
ajis02-391	151	22	and	and	CCONJ
ajis02-391	151	23	is	be	AUX
ajis02-391	151	24	processed	process	VERB
ajis02-391	151	25	differently	differently	ADV
ajis02-391	151	26	causing	cause	VERB
ajis02-391	151	27	major	major	ADJ
ajis02-391	151	28	changes	change	NOUN
ajis02-391	151	29	in	in	ADP
ajis02-391	151	30	the	the	DET
ajis02-391	151	31	system	system	NOUN
ajis02-391	151	32	structure	structure	NOUN
ajis02-391	151	33	if	if	SCONJ
ajis02-391	151	34	taken	take	VERB
ajis02-391	151	35	into	into	ADP
ajis02-391	151	36	account	account	NOUN
ajis02-391	151	37	.	.	PUNCT
ajis02-391	152	1	whatever	whatever	PRON
ajis02-391	152	2	caused	cause	VERB
ajis02-391	152	3	the	the	DET
ajis02-391	152	4	change	change	NOUN
ajis02-391	152	5	(	(	PUNCT
ajis02-391	152	6	from	from	ADP
ajis02-391	152	7	"	"	PUNCT
ajis02-391	152	8	they	they	PRON
ajis02-391	152	9	did	do	AUX
ajis02-391	152	10	not	not	PART
ajis02-391	152	11	know	know	VERB
ajis02-391	152	12	"	"	PUNCT
ajis02-391	152	13	to	to	AUX
ajis02-391	152	14	"	"	PUNCT
ajis02-391	152	15	they	they	PRON
ajis02-391	152	16	did	do	AUX
ajis02-391	152	17	not	not	PART
ajis02-391	152	18	tell	tell	VERB
ajis02-391	152	19	"	"	PUNCT
ajis02-391	152	20	)	)	PUNCT
ajis02-391	152	21	it	it	PRON
ajis02-391	152	22	will	will	AUX
ajis02-391	152	23	be	be	AUX
ajis02-391	152	24	dealt	deal	VERB
ajis02-391	152	25	with	with	ADP
ajis02-391	152	26	carefully	carefully	ADV
ajis02-391	152	27	bearing	bearing	NOUN
ajis02-391	152	28	in	in	ADP
ajis02-391	152	29	mind	mind	NOUN
ajis02-391	152	30	the	the	DET
ajis02-391	152	31	primary	primary	ADJ
ajis02-391	152	32	goal	goal	NOUN
ajis02-391	152	33	behind	behind	ADP
ajis02-391	152	34	the	the	DET
ajis02-391	152	35	product	product	NOUN
ajis02-391	152	36	or	or	CCONJ
ajis02-391	152	37	service	service	NOUN
ajis02-391	152	38	design	design	NOUN
ajis02-391	152	39	:	:	PUNCT
ajis02-391	152	40	"	"	PUNCT
ajis02-391	152	41	total	total	ADJ
ajis02-391	152	42	customer	customer	NOUN
ajis02-391	152	43	satisfaction	satisfaction	NOUN
ajis02-391	152	44	,	,	PUNCT
ajis02-391	152	45	both	both	CCONJ
ajis02-391	152	46	immediate	immediate	ADJ
ajis02-391	152	47	and	and	CCONJ
ajis02-391	152	48	ongoing	ongoing	ADJ
ajis02-391	152	49	,	,	PUNCT
ajis02-391	152	50	which	which	PRON
ajis02-391	152	51	will	will	AUX
ajis02-391	152	52	result	result	VERB
ajis02-391	152	53	in	in	ADP
ajis02-391	152	54	a	a	DET
ajis02-391	152	55	sound	sound	ADJ
ajis02-391	152	56	and	and	CCONJ
ajis02-391	152	57	profitable	profitable	ADJ
ajis02-391	152	58	business	business	NOUN
ajis02-391	152	59	.	.	PUNCT
ajis02-391	152	60	"	"	PUNCT
ajis02-391	153	1	according	accord	VERB
ajis02-391	153	2	to	to	ADP
ajis02-391	153	3	the	the	DET
ajis02-391	153	4	company	company	NOUN
ajis02-391	153	5	this	this	PRON
ajis02-391	153	6	has	have	AUX
ajis02-391	153	7	been	be	AUX
ajis02-391	153	8	applied	apply	VERB
ajis02-391	153	9	successfully	successfully	ADV
ajis02-391	153	10	(	(	PUNCT
ajis02-391	153	11	"	"	PUNCT
ajis02-391	153	12	in	in	ADP
ajis02-391	153	13	our	our	PRON
ajis02-391	153	14	opinion	opinion	NOUN
ajis02-391	153	15	we	we	PRON
ajis02-391	153	16	produce	produce	VERB
ajis02-391	153	17	a	a	DET
ajis02-391	153	18	better	well	ADJ
ajis02-391	153	19	product	product	NOUN
ajis02-391	153	20	for	for	ADP
ajis02-391	153	21	our	our	PRON
ajis02-391	153	22	client	client	NOUN
ajis02-391	153	23	than	than	ADP
ajis02-391	153	24	our	our	PRON
ajis02-391	153	25	competitors	competitor	NOUN
ajis02-391	153	26	"	"	PUNCT
ajis02-391	153	27	)	)	PUNCT
ajis02-391	153	28	.	.	PUNCT
ajis02-391	154	1	however	however	ADV
ajis02-391	154	2	,	,	PUNCT
ajis02-391	154	3	it	it	PRON
ajis02-391	154	4	may	may	AUX
ajis02-391	154	5	turn	turn	VERB
ajis02-391	154	6	out	out	ADP
ajis02-391	154	7	to	to	PART
ajis02-391	154	8	be	be	AUX
ajis02-391	154	9	difficult	difficult	ADJ
ajis02-391	154	10	to	to	PART
ajis02-391	154	11	document	document	VERB
ajis02-391	154	12	the	the	DET
ajis02-391	154	13	process	process	NOUN
ajis02-391	154	14	in	in	ADP
ajis02-391	154	15	a	a	DET
ajis02-391	154	16	concise	concise	ADJ
ajis02-391	154	17	form	form	NOUN
ajis02-391	154	18	for	for	ADP
ajis02-391	154	19	a	a	DET
ajis02-391	154	20	quality	quality	NOUN
ajis02-391	154	21	management	management	NOUN
ajis02-391	154	22	system	system	NOUN
ajis02-391	154	23	without	without	ADP
ajis02-391	154	24	losing	lose	VERB
ajis02-391	154	25	the	the	DET
ajis02-391	154	26	existing	exist	VERB
ajis02-391	154	27	creativity	creativity	NOUN
ajis02-391	154	28	in	in	ADP
ajis02-391	154	29	restoring	restore	VERB
ajis02-391	154	30	the	the	DET
ajis02-391	154	31	customer	customer	NOUN
ajis02-391	154	32	focus	focus	NOUN
ajis02-391	154	33	,	,	PUNCT
ajis02-391	154	34	that	that	SCONJ
ajis02-391	154	35	the	the	DET
ajis02-391	154	36	company	company	NOUN
ajis02-391	154	37	c	c	PROPN
ajis02-391	154	38	clearly	clearly	ADV
ajis02-391	154	39	shows	show	VERB
ajis02-391	154	40	,	,	PUNCT
ajis02-391	154	41	in	in	ADP
ajis02-391	154	42	handling	handle	VERB
ajis02-391	154	43	the	the	DET
ajis02-391	154	44	ever	ever	ADV
ajis02-391	154	45	changing	change	VERB
ajis02-391	154	46	customer	customer	NOUN
ajis02-391	154	47	requests	request	NOUN
ajis02-391	154	48	.	.	PUNCT
ajis02-391	155	1	company	company	NOUN
ajis02-391	155	2	c	c	PROPN
ajis02-391	155	3	has	have	AUX
ajis02-391	155	4	recently	recently	ADV
ajis02-391	155	5	started	start	VERB
ajis02-391	155	6	to	to	PART
ajis02-391	155	7	place	place	VERB
ajis02-391	155	8	formalised	formalise	VERB
ajis02-391	155	9	and	and	CCONJ
ajis02-391	155	10	documented	document	VERB
ajis02-391	155	11	quality	quality	NOUN
ajis02-391	155	12	controls	control	NOUN
ajis02-391	155	13	on	on	ADP
ajis02-391	155	14	their	their	PRON
ajis02-391	155	15	product	product	NOUN
ajis02-391	155	16	/	/	SYM
ajis02-391	155	17	service	service	NOUN
ajis02-391	155	18	production	production	NOUN
ajis02-391	155	19	process	process	NOUN
ajis02-391	155	20	and	and	CCONJ
ajis02-391	155	21	plans	plan	VERB
ajis02-391	155	22	to	to	PART
ajis02-391	155	23	have	have	VERB
ajis02-391	155	24	the	the	DET
ajis02-391	155	25	qms	qms	PROPN
ajis02-391	155	26	accredited	accredit	VERB
ajis02-391	155	27	sometime	sometime	ADV
ajis02-391	155	28	during	during	ADP
ajis02-391	155	29	the	the	DET
ajis02-391	155	30	next	next	ADJ
ajis02-391	155	31	12	12	NUM
ajis02-391	155	32	months	month	NOUN
ajis02-391	155	33	.	.	PUNCT
ajis02-391	156	1	from	from	ADP
ajis02-391	156	2	what	what	PRON
ajis02-391	156	3	we	we	PRON
ajis02-391	156	4	have	have	AUX
ajis02-391	156	5	seen	see	VERB
ajis02-391	156	6	so	so	ADV
ajis02-391	156	7	far	far	ADV
ajis02-391	156	8	the	the	DET
ajis02-391	156	9	time	time	NOUN
ajis02-391	156	10	estimate	estimate	NOUN
ajis02-391	156	11	is	be	AUX
ajis02-391	156	12	perhaps	perhaps	ADV
ajis02-391	156	13	too	too	ADV
ajis02-391	156	14	optimistic	optimistic	ADJ
ajis02-391	156	15	.	.	PUNCT
ajis02-391	157	1	client	client	NOUN
ajis02-391	157	2	maturity	maturity	NOUN
ajis02-391	157	3	evaluation	evaluation	NOUN
ajis02-391	157	4	the	the	DET
ajis02-391	157	5	unexpected	unexpected	ADJ
ajis02-391	157	6	changes	change	NOUN
ajis02-391	157	7	represent	represent	VERB
ajis02-391	157	8	a	a	DET
ajis02-391	157	9	major	major	ADJ
ajis02-391	157	10	risk	risk	NOUN
ajis02-391	157	11	factor	factor	NOUN
ajis02-391	157	12	for	for	ADP
ajis02-391	157	13	the	the	DET
ajis02-391	157	14	project	project	NOUN
ajis02-391	157	15	.	.	PUNCT
ajis02-391	158	1	in	in	ADP
ajis02-391	158	2	order	order	NOUN
ajis02-391	158	3	to	to	PART
ajis02-391	158	4	minimise	minimise	VERB
ajis02-391	158	5	the	the	DET
ajis02-391	158	6	impact	impact	NOUN
ajis02-391	158	7	there	there	PRON
ajis02-391	158	8	should	should	AUX
ajis02-391	158	9	be	be	AUX
ajis02-391	158	10	procedures	procedure	NOUN
ajis02-391	158	11	in	in	ADP
ajis02-391	158	12	place	place	NOUN
ajis02-391	158	13	to	to	PART
ajis02-391	158	14	evaluate	evaluate	VERB
ajis02-391	158	15	during	during	ADP
ajis02-391	158	16	the	the	DET
ajis02-391	158	17	tender	tender	NOUN
ajis02-391	158	18	process	process	NOUN
ajis02-391	158	19	or	or	CCONJ
ajis02-391	158	20	contract	contract	NOUN
ajis02-391	158	21	negotiations	negotiation	NOUN
ajis02-391	158	22	how	how	SCONJ
ajis02-391	158	23	well	well	ADV
ajis02-391	158	24	and	and	CCONJ
ajis02-391	158	25	comprehensively	comprehensively	ADV
ajis02-391	158	26	the	the	DET
ajis02-391	158	27	client	client	NOUN
ajis02-391	158	28	able	able	ADJ
ajis02-391	158	29	to	to	PART
ajis02-391	158	30	present	present	VERB
ajis02-391	158	31	the	the	DET
ajis02-391	158	32	business	business	NOUN
ajis02-391	158	33	processes	process	VERB
ajis02-391	158	34	the	the	DET
ajis02-391	158	35	supplied	supply	VERB
ajis02-391	158	36	system	system	NOUN
ajis02-391	158	37	is	be	AUX
ajis02-391	158	38	meant	mean	VERB
ajis02-391	158	39	to	to	PART
ajis02-391	158	40	support	support	VERB
ajis02-391	158	41	.	.	PUNCT
ajis02-391	159	1	if	if	SCONJ
ajis02-391	159	2	the	the	DET
ajis02-391	159	3	customers	customer	NOUN
ajis02-391	159	4	are	be	AUX
ajis02-391	159	5	mainly	mainly	ADV
ajis02-391	159	6	organisations	organisation	NOUN
ajis02-391	159	7	that	that	PRON
ajis02-391	159	8	are	be	AUX
ajis02-391	159	9	more	more	ADV
ajis02-391	159	10	mature	mature	ADJ
ajis02-391	159	11	in	in	ADP
ajis02-391	159	12	the	the	DET
ajis02-391	159	13	sense	sense	NOUN
ajis02-391	159	14	that	that	SCONJ
ajis02-391	159	15	their	their	PRON
ajis02-391	159	16	business	business	NOUN
ajis02-391	159	17	processes	process	NOUN
ajis02-391	159	18	are	be	AUX
ajis02-391	159	19	well	well	ADV
ajis02-391	159	20	defined	define	VERB
ajis02-391	159	21	,	,	PUNCT
ajis02-391	159	22	the	the	DET
ajis02-391	159	23	risk	risk	NOUN
ajis02-391	159	24	of	of	ADP
ajis02-391	159	25	unexpected	unexpected	ADJ
ajis02-391	159	26	changes	change	NOUN
ajis02-391	159	27	is	be	AUX
ajis02-391	159	28	minimal	minimal	ADJ
ajis02-391	159	29	and	and	CCONJ
ajis02-391	159	30	there	there	PRON
ajis02-391	159	31	is	be	VERB
ajis02-391	159	32	no	no	DET
ajis02-391	159	33	need	need	NOUN
ajis02-391	159	34	to	to	PART
ajis02-391	159	35	define	define	VERB
ajis02-391	159	36	quality	quality	NOUN
ajis02-391	159	37	controls	control	NOUN
ajis02-391	159	38	for	for	ADP
ajis02-391	159	39	handling	handle	VERB
ajis02-391	159	40	unexpected	unexpected	ADJ
ajis02-391	159	41	changes	change	NOUN
ajis02-391	159	42	.	.	PUNCT
ajis02-391	160	1	some	some	DET
ajis02-391	160	2	systems	system	NOUN
ajis02-391	160	3	houses	house	NOUN
ajis02-391	160	4	do	do	AUX
ajis02-391	160	5	evaluate	evaluate	VERB
ajis02-391	160	6	the	the	DET
ajis02-391	160	7	client	client	NOUN
ajis02-391	160	8	relationship	relationship	NOUN
ajis02-391	160	9	(	(	PUNCT
ajis02-391	160	10	'	'	PUNCT
ajis02-391	160	11	intelligence	intelligence	NOUN
ajis02-391	160	12	feedback	feedback	NOUN
ajis02-391	160	13	'	'	PUNCT
ajis02-391	160	14	,	,	PUNCT
ajis02-391	160	15	'	'	PUNCT
ajis02-391	160	16	distance	distance	NOUN
ajis02-391	160	17	to	to	PART
ajis02-391	160	18	project	project	VERB
ajis02-391	160	19	location	location	NOUN
ajis02-391	160	20	'	'	PUNCT
ajis02-391	160	21	)	)	PUNCT
ajis02-391	160	22	during	during	ADP
ajis02-391	160	23	the	the	DET
ajis02-391	160	24	tender	tender	NOUN
ajis02-391	160	25	process	process	NOUN
ajis02-391	160	26	.	.	PUNCT
ajis02-391	161	1	company	company	NOUN
ajis02-391	161	2	b	b	PROPN
ajis02-391	161	3	uses	use	VERB
ajis02-391	161	4	'	'	PUNCT
ajis02-391	161	5	a	a	DET
ajis02-391	161	6	bid	bid	NOUN
ajis02-391	161	7	approval	approval	NOUN
ajis02-391	161	8	request'-form	request'-form	NOUN
ajis02-391	161	9	to	to	PART
ajis02-391	161	10	provide	provide	VERB
ajis02-391	161	11	information	information	NOUN
ajis02-391	161	12	to	to	PART
ajis02-391	161	13	support	support	VERB
ajis02-391	161	14	the	the	DET
ajis02-391	161	15	go	go	NOUN
ajis02-391	161	16	/	/	SYM
ajis02-391	161	17	no	no	PRON
ajis02-391	161	18	go	go	VERB
ajis02-391	161	19	decision	decision	NOUN
ajis02-391	161	20	making	making	NOUN
ajis02-391	161	21	during	during	ADP
ajis02-391	161	22	the	the	DET
ajis02-391	161	23	bidding	bidding	NOUN
ajis02-391	161	24	.	.	PUNCT
ajis02-391	162	1	potential	potential	ADJ
ajis02-391	162	2	projects	project	NOUN
ajis02-391	162	3	are	be	AUX
ajis02-391	162	4	ranked	rank	VERB
ajis02-391	162	5	on	on	ADP
ajis02-391	162	6	the	the	DET
ajis02-391	162	7	basis	basis	NOUN
ajis02-391	162	8	of	of	ADP
ajis02-391	162	9	ten	ten	NUM
ajis02-391	162	10	variables	variable	NOUN
ajis02-391	162	11	describing	describe	VERB
ajis02-391	162	12	the	the	DET
ajis02-391	162	13	client	client	NOUN
ajis02-391	162	14	relationship	relationship	NOUN
ajis02-391	162	15	and	and	CCONJ
ajis02-391	162	16	the	the	DET
ajis02-391	162	17	suppliers	supplier	NOUN
ajis02-391	162	18	experience	experience	VERB
ajis02-391	162	19	in	in	ADP
ajis02-391	162	20	handling	handle	VERB
ajis02-391	162	21	the	the	DET
ajis02-391	162	22	type	type	NOUN
ajis02-391	162	23	of	of	ADP
ajis02-391	162	24	application	application	NOUN
ajis02-391	162	25	as	as	ADV
ajis02-391	162	26	well	well	ADV
ajis02-391	162	27	as	as	ADP
ajis02-391	162	28	competition	competition	NOUN
ajis02-391	162	29	which	which	PRON
ajis02-391	162	30	affects	affect	VERB
ajis02-391	162	31	the	the	DET
ajis02-391	162	32	success	success	NOUN
ajis02-391	162	33	of	of	ADP
ajis02-391	162	34	getting	get	VERB
ajis02-391	162	35	the	the	DET
ajis02-391	162	36	business	business	NOUN
ajis02-391	162	37	.	.	PUNCT
ajis02-391	163	1	each	each	DET
ajis02-391	163	2	variable	variable	NOUN
ajis02-391	163	3	is	be	AUX
ajis02-391	163	4	rated	rate	VERB
ajis02-391	163	5	from	from	ADP
ajis02-391	163	6	'	'	PUNCT
ajis02-391	163	7	poor	poor	ADJ
ajis02-391	163	8	'	'	PUNCT
ajis02-391	163	9	(=	(=	NOUN
ajis02-391	163	10	0	0	NUM
ajis02-391	163	11	to	to	PART
ajis02-391	163	12	1	1	NUM
ajis02-391	163	13	points	point	NOUN
ajis02-391	163	14	)	)	PUNCT
ajis02-391	163	15	to	to	ADP
ajis02-391	163	16	'	'	PUNCT
ajis02-391	163	17	superior	superior	ADJ
ajis02-391	163	18	'	'	PUNCT
ajis02-391	163	19	(=	(=	NOUN
ajis02-391	163	20	9	9	NUM
ajis02-391	163	21	to	to	PART
ajis02-391	163	22	10	10	NUM
ajis02-391	163	23	points	point	NOUN
ajis02-391	163	24	)	)	PUNCT
ajis02-391	163	25	and	and	CCONJ
ajis02-391	163	26	the	the	DET
ajis02-391	163	27	prospect	prospect	NOUN
ajis02-391	163	28	with	with	ADP
ajis02-391	163	29	a	a	DET
ajis02-391	163	30	total	total	NOUN
ajis02-391	163	31	of	of	ADP
ajis02-391	163	32	60	60	NUM
ajis02-391	163	33	points	point	NOUN
ajis02-391	163	34	will	will	AUX
ajis02-391	163	35	be	be	AUX
ajis02-391	163	36	recommended	recommend	VERB
ajis02-391	163	37	as	as	ADP
ajis02-391	163	38	worth	worth	ADJ
ajis02-391	163	39	pursuing	pursue	VERB
ajis02-391	163	40	.	.	PUNCT
ajis02-391	164	1	the	the	DET
ajis02-391	164	2	risk	risk	NOUN
ajis02-391	164	3	evaluation	evaluation	NOUN
ajis02-391	164	4	procedure	procedure	NOUN
ajis02-391	164	5	of	of	ADP
ajis02-391	164	6	the	the	DET
ajis02-391	164	7	company	company	NOUN
ajis02-391	164	8	b	b	NOUN
ajis02-391	164	9	does	do	AUX
ajis02-391	164	10	expose	expose	VERB
ajis02-391	164	11	some	some	DET
ajis02-391	164	12	situational	situational	ADJ
ajis02-391	164	13	factors	factor	NOUN
ajis02-391	164	14	that	that	PRON
ajis02-391	164	15	may	may	AUX
ajis02-391	164	16	inhibit	inhibit	VERB
ajis02-391	164	17	or	or	CCONJ
ajis02-391	164	18	reinforce	reinforce	VERB
ajis02-391	164	19	the	the	DET
ajis02-391	164	20	project	project	NOUN
ajis02-391	164	21	's	's	PART
ajis02-391	164	22	success	success	NOUN
ajis02-391	164	23	.	.	PUNCT
ajis02-391	165	1	however	however	ADV
ajis02-391	165	2	,	,	PUNCT
ajis02-391	165	3	the	the	DET
ajis02-391	165	4	procedure	procedure	NOUN
ajis02-391	165	5	does	do	AUX
ajis02-391	165	6	not	not	PART
ajis02-391	165	7	actually	actually	ADV
ajis02-391	165	8	say	say	VERB
ajis02-391	165	9	anything	anything	PRON
ajis02-391	165	10	about	about	ADP
ajis02-391	165	11	the	the	DET
ajis02-391	165	12	prospect	prospect	NOUN
ajis02-391	165	13	's	's	PART
ajis02-391	165	14	20	20	NUM
ajis02-391	165	15	ajis	ajis	NOUN
ajis02-391	165	16	maturity	maturity	NOUN
ajis02-391	165	17	or	or	CCONJ
ajis02-391	165	18	capability	capability	NOUN
ajis02-391	165	19	to	to	PART
ajis02-391	165	20	define	define	VERB
ajis02-391	165	21	the	the	DET
ajis02-391	165	22	application	application	NOUN
ajis02-391	165	23	and	and	CCONJ
ajis02-391	165	24	system	system	NOUN
ajis02-391	165	25	needs	need	NOUN
ajis02-391	165	26	.	.	PUNCT
ajis02-391	166	1	we	we	PRON
ajis02-391	166	2	feel	feel	VERB
ajis02-391	166	3	that	that	SCONJ
ajis02-391	166	4	this	this	PRON
ajis02-391	166	5	is	be	AUX
ajis02-391	166	6	a	a	DET
ajis02-391	166	7	reflection	reflection	NOUN
ajis02-391	166	8	on	on	ADP
ajis02-391	166	9	the	the	DET
ajis02-391	166	10	fact	fact	NOUN
ajis02-391	166	11	that	that	SCONJ
ajis02-391	166	12	the	the	DET
ajis02-391	166	13	bidding	bidding	NOUN
ajis02-391	166	14	process	process	NOUN
ajis02-391	166	15	is	be	AUX
ajis02-391	166	16	so	so	ADV
ajis02-391	166	17	dominated	dominate	VERB
ajis02-391	166	18	by	by	ADP
ajis02-391	166	19	the	the	DET
ajis02-391	166	20	competition	competition	NOUN
ajis02-391	166	21	that	that	PRON
ajis02-391	166	22	it	it	PRON
ajis02-391	166	23	hides	hide	VERB
ajis02-391	166	24	factors	factor	NOUN
ajis02-391	166	25	that	that	PRON
ajis02-391	166	26	will	will	AUX
ajis02-391	166	27	.certainly	.certainly	ADV
ajis02-391	166	28	affect	affect	VERB
ajis02-391	166	29	the	the	DET
ajis02-391	166	30	development	development	NOUN
ajis02-391	166	31	.	.	PUNCT
ajis02-391	167	1	for	for	ADP
ajis02-391	167	2	example	example	NOUN
ajis02-391	167	3	,	,	PUNCT
ajis02-391	167	4	extra	extra	ADJ
ajis02-391	167	5	implementation	implementation	NOUN
ajis02-391	167	6	costs	cost	NOUN
ajis02-391	167	7	may	may	AUX
ajis02-391	167	8	occur	occur	VERB
ajis02-391	167	9	when	when	SCONJ
ajis02-391	167	10	new	new	ADJ
ajis02-391	167	11	development	development	NOUN
ajis02-391	167	12	tasks	task	NOUN
ajis02-391	167	13	are	be	AUX
ajis02-391	167	14	needed	need	VERB
ajis02-391	167	15	to	to	PART
ajis02-391	167	16	add	add	VERB
ajis02-391	167	17	system	system	NOUN
ajis02-391	167	18	features	feature	NOUN
ajis02-391	167	19	which	which	PRON
ajis02-391	167	20	were	be	AUX
ajis02-391	167	21	not	not	PART
ajis02-391	167	22	previously	previously	ADV
ajis02-391	167	23	specified	specify	VERB
ajis02-391	167	24	.	.	PUNCT
ajis02-391	168	1	the	the	DET
ajis02-391	168	2	staff	staff	NOUN
ajis02-391	168	3	members	member	NOUN
ajis02-391	168	4	admit	admit	VERB
ajis02-391	168	5	that	that	SCONJ
ajis02-391	168	6	there	there	PRON
ajis02-391	168	7	is	be	VERB
ajis02-391	168	8	a	a	DET
ajis02-391	168	9	more	more	ADV
ajis02-391	168	10	or	or	CCONJ
ajis02-391	168	11	less	less	ADJ
ajis02-391	168	12	total	total	ADJ
ajis02-391	168	13	separation	separation	NOUN
ajis02-391	168	14	between	between	ADP
ajis02-391	168	15	pre	pre	ADJ
ajis02-391	168	16	-	-	ADJ
ajis02-391	168	17	sales	sales	ADJ
ajis02-391	168	18	activities	activity	NOUN
ajis02-391	168	19	(	(	PUNCT
ajis02-391	168	20	tender	tender	NOUN
ajis02-391	168	21	processing	processing	NOUN
ajis02-391	168	22	,	,	PUNCT
ajis02-391	168	23	bidding	bidding	NOUN
ajis02-391	168	24	)	)	PUNCT
ajis02-391	168	25	and	and	CCONJ
ajis02-391	168	26	contract	contract	NOUN
ajis02-391	168	27	negotiations	negotiation	NOUN
ajis02-391	168	28	during	during	ADP
ajis02-391	168	29	which	which	PRON
ajis02-391	168	30	the	the	DET
ajis02-391	168	31	system	system	NOUN
ajis02-391	168	32	is	be	AUX
ajis02-391	168	33	specified	specify	VERB
ajis02-391	168	34	in	in	ADP
ajis02-391	168	35	detail	detail	NOUN
ajis02-391	168	36	,	,	PUNCT
ajis02-391	168	37	and	and	CCONJ
ajis02-391	168	38	thus	thus	ADV
ajis02-391	168	39	many	many	ADJ
ajis02-391	168	40	of	of	ADP
ajis02-391	168	41	the	the	DET
ajis02-391	168	42	documents	document	NOUN
ajis02-391	168	43	used	use	VERB
ajis02-391	168	44	in	in	ADP
ajis02-391	168	45	tender	tender	ADJ
ajis02-391	168	46	processing	processing	NOUN
ajis02-391	168	47	do	do	AUX
ajis02-391	168	48	not	not	PART
ajis02-391	168	49	provide	provide	VERB
ajis02-391	168	50	accurate	accurate	ADJ
ajis02-391	168	51	information	information	NOUN
ajis02-391	168	52	for	for	ADP
ajis02-391	168	53	the	the	DET
ajis02-391	168	54	project	project	NOUN
ajis02-391	168	55	planning	planning	NOUN
ajis02-391	168	56	.	.	PUNCT
ajis02-391	169	1	according	accord	VERB
ajis02-391	169	2	to	to	ADP
ajis02-391	169	3	the	the	DET
ajis02-391	169	4	quality	quality	NOUN
ajis02-391	169	5	manager	manager	NOUN
ajis02-391	169	6	in	in	ADP
ajis02-391	169	7	the	the	DET
ajis02-391	169	8	company	company	NOUN
ajis02-391	169	9	e	e	NOUN
ajis02-391	169	10	they	they	PRON
ajis02-391	169	11	concentrate	concentrate	VERB
ajis02-391	169	12	of	of	ADP
ajis02-391	169	13	getting	get	VERB
ajis02-391	169	14	the	the	DET
ajis02-391	169	15	business	business	NOUN
ajis02-391	169	16	(	(	PUNCT
ajis02-391	169	17	"	"	PUNCT
ajis02-391	169	18	we	we	PRON
ajis02-391	169	19	try	try	VERB
ajis02-391	169	20	to	to	PART
ajis02-391	169	21	convince	convince	VERB
ajis02-391	169	22	the	the	DET
ajis02-391	169	23	prospect	prospect	NOUN
ajis02-391	169	24	that	that	SCONJ
ajis02-391	169	25	we	we	PRON
ajis02-391	169	26	are	be	AUX
ajis02-391	169	27	the	the	DET
ajis02-391	169	28	best	good	ADJ
ajis02-391	169	29	"	"	PUNCT
ajis02-391	169	30	)	)	PUNCT
ajis02-391	169	31	rather	rather	ADV
ajis02-391	169	32	than	than	ADP
ajis02-391	169	33	getting	get	VERB
ajis02-391	169	34	the	the	DET
ajis02-391	169	35	details	detail	NOUN
ajis02-391	169	36	right	right	ADJ
ajis02-391	170	1	(	(	PUNCT
ajis02-391	170	2	"	"	PUNCT
ajis02-391	170	3	we	we	PRON
ajis02-391	170	4	worry	worry	VERB
ajis02-391	170	5	about	about	ADP
ajis02-391	170	6	it	it	PRON
ajis02-391	170	7	later	later	ADV
ajis02-391	170	8	"	"	PUNCT
ajis02-391	170	9	)	)	PUNCT
ajis02-391	170	10	in	in	ADP
ajis02-391	170	11	the	the	DET
ajis02-391	170	12	tender	tender	NOUN
ajis02-391	170	13	process	process	NOUN
ajis02-391	170	14	.	.	PUNCT
ajis02-391	171	1	the	the	DET
ajis02-391	171	2	company	company	NOUN
ajis02-391	171	3	felt	feel	VERB
ajis02-391	171	4	,	,	PUNCT
ajis02-391	171	5	however	however	ADV
ajis02-391	171	6	,	,	PUNCT
ajis02-391	171	7	a	a	DET
ajis02-391	171	8	genuine	genuine	ADJ
ajis02-391	171	9	need	need	NOUN
ajis02-391	171	10	to	to	PART
ajis02-391	171	11	expand	expand	VERB
ajis02-391	171	12	the	the	DET
ajis02-391	171	13	quality	quality	NOUN
ajis02-391	171	14	management	management	NOUN
ajis02-391	171	15	system	system	NOUN
ajis02-391	171	16	to	to	ADP
ajis02-391	171	17	the	the	DET
ajis02-391	171	18	tender	tender	NOUN
ajis02-391	171	19	processing	processing	NOUN
ajis02-391	171	20	,	,	PUNCT
ajis02-391	171	21	in	in	ADP
ajis02-391	171	22	particular	particular	ADJ
ajis02-391	171	23	if	if	SCONJ
ajis02-391	171	24	prototypes	prototype	NOUN
ajis02-391	171	25	were	be	AUX
ajis02-391	171	26	used	use	VERB
ajis02-391	171	27	to	to	PART
ajis02-391	171	28	support	support	VERB
ajis02-391	171	29	the	the	DET
ajis02-391	171	30	bidding	bidding	NOUN
ajis02-391	171	31	.	.	PUNCT
ajis02-391	172	1	depending	depend	VERB
ajis02-391	172	2	on	on	ADP
ajis02-391	172	3	the	the	DET
ajis02-391	172	4	nature	nature	NOUN
ajis02-391	172	5	of	of	ADP
ajis02-391	172	6	the	the	DET
ajis02-391	172	7	business	business	NOUN
ajis02-391	172	8	the	the	DET
ajis02-391	172	9	clients	client	NOUN
ajis02-391	172	10	are	be	AUX
ajis02-391	172	11	different	different	ADJ
ajis02-391	172	12	,	,	PUNCT
ajis02-391	172	13	eg	eg	NOUN
ajis02-391	172	14	.	.	PUNCT
ajis02-391	173	1	the	the	DET
ajis02-391	173	2	insurance	insurance	NOUN
ajis02-391	173	3	industry	industry	NOUN
ajis02-391	173	4	in	in	ADP
ajis02-391	173	5	australia	australia	PROPN
ajis02-391	173	6	is	be	AUX
ajis02-391	173	7	for	for	ADP
ajis02-391	173	8	historical	historical	ADJ
ajis02-391	173	9	reasons	reason	NOUN
ajis02-391	173	10	well	well	ADV
ajis02-391	173	11	developed	develop	VERB
ajis02-391	173	12	.	.	PUNCT
ajis02-391	174	1	insurance	insurance	NOUN
ajis02-391	174	2	companies	company	NOUN
ajis02-391	174	3	as	as	ADP
ajis02-391	174	4	clients	client	NOUN
ajis02-391	174	5	very	very	ADV
ajis02-391	174	6	seldom	seldom	ADV
ajis02-391	174	7	cause	cause	VERB
ajis02-391	174	8	significant	significant	ADJ
ajis02-391	174	9	changes	change	NOUN
ajis02-391	174	10	in	in	ADP
ajis02-391	174	11	systems	system	NOUN
ajis02-391	174	12	logic	logic	NOUN
ajis02-391	174	13	during	during	ADP
ajis02-391	174	14	development	development	NOUN
ajis02-391	174	15	(	(	PUNCT
ajis02-391	174	16	although	although	SCONJ
ajis02-391	174	17	the	the	DET
ajis02-391	174	18	systems	system	NOUN
ajis02-391	174	19	may	may	AUX
ajis02-391	174	20	possess	possess	VERB
ajis02-391	174	21	other	other	ADJ
ajis02-391	174	22	risk	risk	NOUN
ajis02-391	174	23	factors	factor	NOUN
ajis02-391	174	24	,	,	PUNCT
ajis02-391	174	25	such	such	ADJ
ajis02-391	174	26	as	as	ADP
ajis02-391	174	27	new	new	ADJ
ajis02-391	174	28	technology	technology	NOUN
ajis02-391	174	29	,	,	PUNCT
ajis02-391	174	30	new	new	ADJ
ajis02-391	174	31	software	software	NOUN
ajis02-391	174	32	tools	tool	NOUN
ajis02-391	174	33	)	)	PUNCT
ajis02-391	174	34	,	,	PUNCT
ajis02-391	174	35	because	because	SCONJ
ajis02-391	174	36	they	they	PRON
ajis02-391	174	37	have	have	VERB
ajis02-391	174	38	a	a	DET
ajis02-391	174	39	very	very	ADV
ajis02-391	174	40	definite	definite	ADJ
ajis02-391	174	41	picture	picture	NOUN
ajis02-391	174	42	of	of	ADP
ajis02-391	174	43	the	the	DET
ajis02-391	174	44	business	business	NOUN
ajis02-391	174	45	processes	process	NOUN
ajis02-391	174	46	and	and	CCONJ
ajis02-391	174	47	actions	action	NOUN
ajis02-391	174	48	that	that	PRON
ajis02-391	174	49	need	need	VERB
ajis02-391	174	50	to	to	PART
ajis02-391	174	51	be	be	AUX
ajis02-391	174	52	performed	perform	VERB
ajis02-391	174	53	to	to	PART
ajis02-391	174	54	provide	provide	VERB
ajis02-391	174	55	services	service	NOUN
ajis02-391	174	56	that	that	PRON
ajis02-391	174	57	fulfil	fulfil	VERB
ajis02-391	174	58	their	their	PRON
ajis02-391	174	59	clients	client	NOUN
ajis02-391	174	60	'	'	PART
ajis02-391	174	61	needs	need	NOUN
ajis02-391	174	62	.	.	PUNCT
ajis02-391	175	1	however	however	ADV
ajis02-391	175	2	,	,	PUNCT
ajis02-391	175	3	not	not	PART
ajis02-391	175	4	all	all	DET
ajis02-391	175	5	client	client	NOUN
ajis02-391	175	6	groups	group	NOUN
ajis02-391	175	7	are	be	AUX
ajis02-391	175	8	as	as	ADV
ajis02-391	175	9	homogeneous	homogeneous	ADJ
ajis02-391	175	10	as	as	ADP
ajis02-391	175	11	those	those	PRON
ajis02-391	175	12	of	of	ADP
ajis02-391	175	13	the	the	DET
ajis02-391	175	14	systems	system	NOUN
ajis02-391	175	15	house	house	PROPN
ajis02-391	175	16	f	f	PROPN
ajis02-391	175	17	providing	provide	VERB
ajis02-391	175	18	computer	computer	NOUN
ajis02-391	175	19	-	-	PUNCT
ajis02-391	175	20	based	base	VERB
ajis02-391	175	21	systems	system	NOUN
ajis02-391	175	22	for	for	ADP
ajis02-391	175	23	insurance	insurance	NOUN
ajis02-391	175	24	firms	firm	NOUN
ajis02-391	175	25	.	.	PUNCT
ajis02-391	176	1	other	other	ADJ
ajis02-391	176	2	industries	industry	NOUN
ajis02-391	176	3	are	be	AUX
ajis02-391	176	4	much	much	ADV
ajis02-391	176	5	less	less	ADV
ajis02-391	176	6	developed	develop	VERB
ajis02-391	176	7	in	in	ADP
ajis02-391	176	8	this	this	DET
ajis02-391	176	9	respect	respect	NOUN
ajis02-391	176	10	.	.	PUNCT
ajis02-391	177	1	client	client	NOUN
ajis02-391	177	2	maturity	maturity	NOUN
ajis02-391	177	3	is	be	AUX
ajis02-391	177	4	a	a	DET
ajis02-391	177	5	kind	kind	NOUN
ajis02-391	177	6	of	of	ADP
ajis02-391	177	7	a	a	DET
ajis02-391	177	8	market	market	NOUN
ajis02-391	177	9	imperative	imperative	NOUN
ajis02-391	177	10	,	,	PUNCT
ajis02-391	177	11	appreciated	appreciate	VERB
ajis02-391	177	12	by	by	ADP
ajis02-391	177	13	sales	sale	NOUN
ajis02-391	177	14	staff	staff	NOUN
ajis02-391	177	15	in	in	ADP
ajis02-391	177	16	the	the	DET
ajis02-391	177	17	companies	company	NOUN
ajis02-391	177	18	studied	study	VERB
ajis02-391	177	19	,	,	PUNCT
ajis02-391	177	20	but	but	CCONJ
ajis02-391	177	21	rarely	rarely	ADV
ajis02-391	177	22	understood	understand	VERB
ajis02-391	177	23	in	in	ADP
ajis02-391	177	24	the	the	DET
ajis02-391	177	25	sense	sense	NOUN
ajis02-391	177	26	of	of	ADP
ajis02-391	177	27	the	the	DET
ajis02-391	177	28	implications	implication	NOUN
ajis02-391	177	29	for	for	ADP
ajis02-391	177	30	systems	system	NOUN
ajis02-391	177	31	development	development	NOUN
ajis02-391	177	32	and	and	CCONJ
ajis02-391	177	33	quality	quality	NOUN
ajis02-391	177	34	control	control	NOUN
ajis02-391	177	35	.	.	PUNCT
ajis02-391	178	1	if	if	SCONJ
ajis02-391	178	2	information	information	NOUN
ajis02-391	178	3	on	on	ADP
ajis02-391	178	4	such	such	ADJ
ajis02-391	178	5	incidents	incident	NOUN
ajis02-391	178	6	is	be	AUX
ajis02-391	178	7	not	not	PART
ajis02-391	178	8	gathered	gather	VERB
ajis02-391	178	9	to	to	PART
ajis02-391	178	10	aid	aid	VERB
ajis02-391	178	11	the	the	DET
ajis02-391	178	12	qms	qms	PROPN
ajis02-391	178	13	development	development	NOUN
ajis02-391	178	14	,	,	PUNCT
ajis02-391	178	15	there	there	PRON
ajis02-391	178	16	is	be	VERB
ajis02-391	178	17	no	no	DET
ajis02-391	178	18	way	way	NOUN
ajis02-391	178	19	to	to	PART
ajis02-391	178	20	guarantee	guarantee	VERB
ajis02-391	178	21	that	that	SCONJ
ajis02-391	178	22	the	the	DET
ajis02-391	178	23	quality	quality	NOUN
ajis02-391	178	24	management	management	NOUN
ajis02-391	178	25	system	system	NOUN
ajis02-391	178	26	is	be	AUX
ajis02-391	178	27	really	really	ADV
ajis02-391	178	28	helping	help	VERB
ajis02-391	178	29	to	to	PART
ajis02-391	178	30	improve	improve	VERB
ajis02-391	178	31	the	the	DET
ajis02-391	178	32	overall	overall	ADJ
ajis02-391	178	33	effectiveness	effectiveness	NOUN
ajis02-391	178	34	because	because	SCONJ
ajis02-391	178	35	it	it	PRON
ajis02-391	178	36	will	will	AUX
ajis02-391	178	37	merely	merely	ADV
ajis02-391	178	38	capture	capture	VERB
ajis02-391	178	39	the	the	DET
ajis02-391	178	40	errors	error	NOUN
ajis02-391	178	41	where	where	SCONJ
ajis02-391	178	42	the	the	PRON
ajis02-391	178	43	enter	enter	VERB
ajis02-391	178	44	into	into	ADP
ajis02-391	178	45	the	the	DET
ajis02-391	178	46	life	life	NOUN
ajis02-391	178	47	cycle	cycle	NOUN
ajis02-391	178	48	,	,	PUNCT
ajis02-391	178	49	but	but	CCONJ
ajis02-391	178	50	will	will	AUX
ajis02-391	178	51	be	be	AUX
ajis02-391	178	52	unable	unable	ADJ
ajis02-391	178	53	to	to	PART
ajis02-391	178	54	advise	advise	VERB
ajis02-391	178	55	about	about	ADP
ajis02-391	178	56	a	a	DET
ajis02-391	178	57	client	client	NOUN
ajis02-391	178	58	related	relate	VERB
ajis02-391	178	59	risk	risk	NOUN
ajis02-391	178	60	factor	factor	NOUN
ajis02-391	178	61	that	that	PRON
ajis02-391	178	62	will	will	AUX
ajis02-391	178	63	badly	badly	ADV
ajis02-391	178	64	influence	influence	VERB
ajis02-391	178	65	the	the	DET
ajis02-391	178	66	development	development	NOUN
ajis02-391	178	67	process	process	NOUN
ajis02-391	178	68	later	later	ADV
ajis02-391	178	69	.	.	PUNCT
ajis02-391	179	1	internal	internal	ADJ
ajis02-391	179	2	and	and	CCONJ
ajis02-391	179	3	external	external	ADJ
ajis02-391	179	4	reasons	reason	NOUN
ajis02-391	179	5	for	for	ADP
ajis02-391	179	6	seeking	seek	VERB
ajis02-391	179	7	quality	quality	NOUN
ajis02-391	179	8	accreditation	accreditation	NOUN
ajis02-391	179	9	quality	quality	NOUN
ajis02-391	179	10	accreditation	accreditation	NOUN
ajis02-391	179	11	to	to	PART
ajis02-391	179	12	protect	protect	VERB
ajis02-391	179	13	corporate	corporate	ADJ
ajis02-391	179	14	knowledge	knowledge	NOUN
ajis02-391	179	15	the	the	DET
ajis02-391	179	16	quality	quality	NOUN
ajis02-391	179	17	management	management	NOUN
ajis02-391	179	18	systems	system	NOUN
ajis02-391	179	19	of	of	ADP
ajis02-391	179	20	a	a	DET
ajis02-391	179	21	software	software	NOUN
ajis02-391	179	22	development	development	NOUN
ajis02-391	179	23	organisation	organisation	NOUN
ajis02-391	179	24	can	can	AUX
ajis02-391	179	25	be	be	AUX
ajis02-391	179	26	assessed	assess	VERB
ajis02-391	179	27	by	by	ADP
ajis02-391	179	28	a	a	DET
ajis02-391	179	29	first	first	ADJ
ajis02-391	179	30	,	,	PUNCT
ajis02-391	179	31	a	a	DET
ajis02-391	179	32	second	second	ADJ
ajis02-391	179	33	or	or	CCONJ
ajis02-391	179	34	a	a	DET
ajis02-391	179	35	third	third	ADJ
ajis02-391	179	36	party	party	NOUN
ajis02-391	179	37	.	.	PUNCT
ajis02-391	180	1	in	in	ADP
ajis02-391	180	2	practice	practice	NOUN
ajis02-391	180	3	the	the	DET
ajis02-391	180	4	two	two	NUM
ajis02-391	180	5	latter	latter	ADJ
ajis02-391	180	6	are	be	AUX
ajis02-391	180	7	the	the	DET
ajis02-391	180	8	most	most	ADV
ajis02-391	180	9	valuable	valuable	ADJ
ajis02-391	180	10	because	because	SCONJ
ajis02-391	180	11	they	they	PRON
ajis02-391	180	12	provide	provide	VERB
ajis02-391	180	13	an	an	DET
ajis02-391	180	14	independent	independent	ADJ
ajis02-391	180	15	evaluation	evaluation	NOUN
ajis02-391	180	16	of	of	ADP
ajis02-391	180	17	the	the	DET
ajis02-391	180	18	organisation	organisation	NOUN
ajis02-391	180	19	and	and	CCONJ
ajis02-391	180	20	are	be	AUX
ajis02-391	180	21	thus	thus	ADV
ajis02-391	180	22	more	more	ADV
ajis02-391	180	23	reliable	reliable	ADJ
ajis02-391	180	24	in	in	ADP
ajis02-391	180	25	the	the	DET
ajis02-391	180	26	potential	potential	ADJ
ajis02-391	180	27	clients	client	NOUN
ajis02-391	180	28	'	'	PART
ajis02-391	180	29	eyes	eye	NOUN
ajis02-391	180	30	than	than	ADP
ajis02-391	180	31	an	an	DET
ajis02-391	180	32	internal	internal	ADJ
ajis02-391	180	33	assessment	assessment	NOUN
ajis02-391	180	34	by	by	ADP
ajis02-391	180	35	the	the	DET
ajis02-391	180	36	organisation	organisation	NOUN
ajis02-391	180	37	itself	itself	PRON
ajis02-391	180	38	although	although	SCONJ
ajis02-391	180	39	it	it	PRON
ajis02-391	180	40	may	may	AUX
ajis02-391	180	41	be	be	AUX
ajis02-391	180	42	based	base	VERB
ajis02-391	180	43	on	on	ADP
ajis02-391	180	44	extensive	extensive	ADJ
ajis02-391	180	45	internal	internal	ADJ
ajis02-391	180	46	reviews	review	NOUN
ajis02-391	180	47	,	,	PUNCT
ajis02-391	180	48	audits	audits	NOUN
ajis02-391	180	49	,	,	PUNCT
ajis02-391	180	50	and	and	CCONJ
ajis02-391	180	51	client	client	NOUN
ajis02-391	180	52	satisfaction	satisfaction	NOUN
ajis02-391	180	53	surveys	survey	NOUN
ajis02-391	180	54	.	.	PUNCT
ajis02-391	181	1	a	a	DET
ajis02-391	181	2	second	second	ADJ
ajis02-391	181	3	party	party	NOUN
ajis02-391	181	4	assessment	assessment	NOUN
ajis02-391	181	5	is	be	AUX
ajis02-391	181	6	when	when	SCONJ
ajis02-391	181	7	an	an	DET
ajis02-391	181	8	organisation	organisation	NOUN
ajis02-391	181	9	and	and	CCONJ
ajis02-391	181	10	its	its	PRON
ajis02-391	181	11	products	product	NOUN
ajis02-391	181	12	are	be	AUX
ajis02-391	181	13	assessed	assess	VERB
ajis02-391	181	14	by	by	ADP
ajis02-391	181	15	a	a	DET
ajis02-391	181	16	purchaser	purchaser	NOUN
ajis02-391	181	17	against	against	ADP
ajis02-391	181	18	product	product	NOUN
ajis02-391	181	19	or	or	CCONJ
ajis02-391	181	20	quality	quality	NOUN
ajis02-391	181	21	system	system	NOUN
ajis02-391	181	22	standards	standard	NOUN
ajis02-391	181	23	selected	select	VERB
ajis02-391	181	24	by	by	ADP
ajis02-391	181	25	the	the	DET
ajis02-391	181	26	purchaser	purchaser	NOUN
ajis02-391	181	27	organisation	organisation	NOUN
ajis02-391	181	28	.	.	PUNCT
ajis02-391	182	1	such	such	DET
ajis02-391	182	2	an	an	DET
ajis02-391	182	3	assessment	assessment	NOUN
ajis02-391	182	4	may	may	AUX
ajis02-391	182	5	be	be	AUX
ajis02-391	182	6	relatively	relatively	ADV
ajis02-391	182	7	narrow	narrow	ADJ
ajis02-391	182	8	in	in	ADP
ajis02-391	182	9	scope	scope	NOUN
ajis02-391	182	10	,	,	PUNCT
ajis02-391	182	11	covering	cover	VERB
ajis02-391	182	12	only	only	ADV
ajis02-391	182	13	the	the	DET
ajis02-391	182	14	elements	element	NOUN
ajis02-391	182	15	relating	relate	VERB
ajis02-391	182	16	to	to	ADP
ajis02-391	182	17	the	the	DET
ajis02-391	182	18	product	product	NOUN
ajis02-391	182	19	or	or	CCONJ
ajis02-391	182	20	services	service	NOUN
ajis02-391	182	21	purchased	purchase	VERB
ajis02-391	182	22	by	by	ADP
ajis02-391	182	23	the	the	DET
ajis02-391	182	24	assessing	assess	VERB
ajis02-391	182	25	second	second	ADJ
ajis02-391	182	26	party	party	NOUN
ajis02-391	182	27	,	,	PUNCT
ajis02-391	182	28	but	but	CCONJ
ajis02-391	182	29	it	it	PRON
ajis02-391	182	30	can	can	AUX
ajis02-391	182	31	provide	provide	VERB
ajis02-391	182	32	a	a	DET
ajis02-391	182	33	sharp	sharp	ADJ
ajis02-391	182	34	focus	focus	NOUN
ajis02-391	182	35	on	on	ADP
ajis02-391	182	36	that	that	DET
ajis02-391	182	37	particular	particular	ADJ
ajis02-391	182	38	area	area	NOUN
ajis02-391	182	39	.	.	PUNCT
ajis02-391	183	1	the	the	DET
ajis02-391	183	2	second	second	ADJ
ajis02-391	183	3	party	party	NOUN
ajis02-391	183	4	assessment	assessment	NOUN
ajis02-391	183	5	may	may	AUX
ajis02-391	183	6	be	be	AUX
ajis02-391	183	7	a	a	DET
ajis02-391	183	8	valuable	valuable	ADJ
ajis02-391	183	9	step	step	NOUN
ajis02-391	183	10	towards	towards	ADP
ajis02-391	183	11	third	third	ADJ
ajis02-391	183	12	party	party	NOUN
ajis02-391	183	13	accreditation	accreditation	NOUN
ajis02-391	183	14	,	,	PUNCT
ajis02-391	183	15	as	as	SCONJ
ajis02-391	183	16	it	it	PRON
ajis02-391	183	17	was	be	AUX
ajis02-391	183	18	for	for	ADP
ajis02-391	183	19	the	the	DET
ajis02-391	183	20	company	company	NOUN
ajis02-391	183	21	a	a	PRON
ajis02-391	183	22	in	in	ADP
ajis02-391	183	23	this	this	DET
ajis02-391	183	24	study	study	NOUN
ajis02-391	183	25	.	.	PUNCT
ajis02-391	184	1	they	they	PRON
ajis02-391	184	2	gained	gain	VERB
ajis02-391	184	3	second	second	ADJ
ajis02-391	184	4	party	party	NOUN
ajis02-391	184	5	certification	certification	NOUN
ajis02-391	184	6	to	to	ADP
ajis02-391	184	7	australian	australian	ADJ
ajis02-391	184	8	standard	standard	NOUN
ajis02-391	184	9	as	as	ADP
ajis02-391	184	10	3563	3563	NUM
ajis02-391	184	11	from	from	ADP
ajis02-391	184	12	their	their	PRON
ajis02-391	184	13	major	major	ADJ
ajis02-391	184	14	customer	customer	NOUN
ajis02-391	184	15	queensland	queensland	NOUN
ajis02-391	184	16	government	government	NOUN
ajis02-391	184	17	in	in	ADP
ajis02-391	184	18	1990	1990	NUM
ajis02-391	184	19	.	.	PUNCT
ajis02-391	185	1	it	it	PRON
ajis02-391	185	2	became	become	VERB
ajis02-391	185	3	clear	clear	ADJ
ajis02-391	185	4	that	that	SCONJ
ajis02-391	185	5	this	this	DET
ajis02-391	185	6	process	process	NOUN
ajis02-391	185	7	eased	ease	VERB
ajis02-391	185	8	the	the	DET
ajis02-391	185	9	way	way	NOUN
ajis02-391	185	10	towards	towards	ADP
ajis02-391	185	11	the	the	DET
ajis02-391	185	12	third	third	ADJ
ajis02-391	185	13	party	party	NOUN
ajis02-391	185	14	certification	certification	NOUN
ajis02-391	185	15	awarded	award	VERB
ajis02-391	185	16	by	by	ADP
ajis02-391	185	17	bureau	bureau	NOUN
ajis02-391	185	18	veritas	verita	NOUN
ajis02-391	185	19	,	,	PUNCT
ajis02-391	185	20	an	an	DET
ajis02-391	185	21	international	international	ADJ
ajis02-391	185	22	quality	quality	NOUN
ajis02-391	185	23	auditor	auditor	NOUN
ajis02-391	185	24	,	,	PUNCT
ajis02-391	185	25	in	in	ADP
ajis02-391	185	26	june	june	PROPN
ajis02-391	185	27	1993	1993	NUM
ajis02-391	185	28	.	.	PUNCT
ajis02-391	186	1	software	software	NOUN
ajis02-391	186	2	development	development	NOUN
ajis02-391	186	3	organisations	organisation	NOUN
ajis02-391	186	4	may	may	AUX
ajis02-391	186	5	have	have	VERB
ajis02-391	186	6	external	external	ADJ
ajis02-391	186	7	or	or	CCONJ
ajis02-391	186	8	internal	internal	ADJ
ajis02-391	186	9	pressures	pressure	NOUN
ajis02-391	186	10	for	for	ADP
ajis02-391	186	11	seeking	seek	VERB
ajis02-391	186	12	accreditation	accreditation	NOUN
ajis02-391	186	13	.	.	PUNCT
ajis02-391	187	1	an	an	DET
ajis02-391	187	2	example	example	NOUN
ajis02-391	187	3	of	of	ADP
ajis02-391	187	4	the	the	DET
ajis02-391	187	5	external	external	ADJ
ajis02-391	187	6	pressure	pressure	NOUN
ajis02-391	187	7	is	be	AUX
ajis02-391	187	8	the	the	DET
ajis02-391	187	9	market	market	NOUN
ajis02-391	187	10	imperative	imperative	NOUN
ajis02-391	187	11	,	,	PUNCT
ajis02-391	187	12	such	such	ADJ
ajis02-391	187	13	as	as	ADP
ajis02-391	187	14	demands	demand	NOUN
ajis02-391	187	15	by	by	ADP
ajis02-391	187	16	powerful	powerful	ADJ
ajis02-391	187	17	buyers	buyer	NOUN
ajis02-391	187	18	who	who	PRON
ajis02-391	187	19	require	require	VERB
ajis02-391	187	20	that	that	SCONJ
ajis02-391	187	21	their	their	PRON
ajis02-391	187	22	suppliers	supplier	NOUN
ajis02-391	187	23	have	have	VERB
ajis02-391	187	24	certain	certain	ADJ
ajis02-391	187	25	types	type	NOUN
ajis02-391	187	26	of	of	ADP
ajis02-391	187	27	standards	standard	NOUN
ajis02-391	187	28	in	in	ADP
ajis02-391	187	29	place	place	NOUN
ajis02-391	187	30	before	before	SCONJ
ajis02-391	187	31	business	business	NOUN
ajis02-391	187	32	can	can	AUX
ajis02-391	187	33	be	be	AUX
ajis02-391	187	34	decided	decide	VERB
ajis02-391	187	35	.	.	PUNCT
ajis02-391	188	1	product	product	NOUN
ajis02-391	188	2	and	and	CCONJ
ajis02-391	188	3	market	market	NOUN
ajis02-391	188	4	knowledge	knowledge	NOUN
ajis02-391	188	5	in	in	ADP
ajis02-391	188	6	the	the	DET
ajis02-391	188	7	sole	sole	ADJ
ajis02-391	188	8	possession	possession	NOUN
ajis02-391	188	9	of	of	ADP
ajis02-391	188	10	individual	individual	ADJ
ajis02-391	188	11	staff	staff	NOUN
ajis02-391	188	12	members	member	NOUN
ajis02-391	188	13	are	be	AUX
ajis02-391	188	14	risks	risk	NOUN
ajis02-391	188	15	which	which	PRON
ajis02-391	188	16	need	need	VERB
ajis02-391	188	17	to	to	PART
ajis02-391	188	18	be	be	AUX
ajis02-391	188	19	controlled	control	VERB
ajis02-391	188	20	.	.	PUNCT
ajis02-391	189	1	this	this	PRON
ajis02-391	189	2	is	be	AUX
ajis02-391	189	3	an	an	DET
ajis02-391	189	4	example	example	NOUN
ajis02-391	189	5	of	of	ADP
ajis02-391	189	6	internal	internal	ADJ
ajis02-391	189	7	pressures	pressure	NOUN
ajis02-391	189	8	to	to	PART
ajis02-391	189	9	become	become	VERB
ajis02-391	189	10	certified	certify	VERB
ajis02-391	189	11	.	.	PUNCT
ajis02-391	190	1	internal	internal	ADJ
ajis02-391	190	2	pressures	pressure	NOUN
ajis02-391	190	3	also	also	ADV
ajis02-391	190	4	stem	stem	VERB
ajis02-391	190	5	from	from	ADP
ajis02-391	190	6	the	the	DET
ajis02-391	190	7	need	need	NOUN
ajis02-391	190	8	to	to	PART
ajis02-391	190	9	secure	secure	VERB
ajis02-391	190	10	skilled	skilled	ADJ
ajis02-391	190	11	work	work	NOUN
ajis02-391	190	12	force	force	NOUN
ajis02-391	190	13	in	in	ADP
ajis02-391	190	14	the	the	DET
ajis02-391	190	15	future	future	NOUN
ajis02-391	190	16	.	.	PUNCT
ajis02-391	191	1	as	as	SCONJ
ajis02-391	191	2	business	business	NOUN
ajis02-391	191	3	is	be	AUX
ajis02-391	191	4	becoming	become	VERB
ajis02-391	191	5	more	more	ADJ
ajis02-391	191	6	service	service	NOUN
ajis02-391	191	7	oriented	orient	VERB
ajis02-391	191	8	the	the	DET
ajis02-391	191	9	staff	staff	NOUN
ajis02-391	191	10	required	require	VERB
ajis02-391	191	11	have	have	VERB
ajis02-391	191	12	to	to	PART
ajis02-391	191	13	possess	possess	VERB
ajis02-391	191	14	not	not	PART
ajis02-391	191	15	only	only	ADV
ajis02-391	191	16	technical	technical	ADJ
ajis02-391	191	17	skills	skill	NOUN
ajis02-391	191	18	but	but	CCONJ
ajis02-391	191	19	also	also	ADV
ajis02-391	191	20	a	a	DET
ajis02-391	191	21	variety	variety	NOUN
ajis02-391	191	22	of	of	ADP
ajis02-391	191	23	interpersonal	interpersonal	ADJ
ajis02-391	191	24	skills	skill	NOUN
ajis02-391	191	25	.	.	PUNCT
ajis02-391	192	1	due	due	ADP
ajis02-391	192	2	to	to	ADP
ajis02-391	192	3	increased	increase	VERB
ajis02-391	192	4	competition	competition	NOUN
ajis02-391	192	5	,	,	PUNCT
ajis02-391	192	6	obtaining	obtain	VERB
ajis02-391	192	7	multi	multi	ADJ
ajis02-391	192	8	-	-	ADJ
ajis02-391	192	9	skilled	skilled	ADJ
ajis02-391	192	10	people	people	NOUN
ajis02-391	192	11	rather	rather	ADV
ajis02-391	192	12	than	than	ADP
ajis02-391	192	13	purely	purely	ADV
ajis02-391	192	14	technical	technical	ADJ
ajis02-391	192	15	specialists	specialist	NOUN
ajis02-391	192	16	is	be	AUX
ajis02-391	192	17	difficult	difficult	ADJ
ajis02-391	192	18	(	(	PUNCT
ajis02-391	192	19	"	"	PUNCT
ajis02-391	192	20	no	no	ADV
ajis02-391	192	21	longer	long	ADV
ajis02-391	192	22	can	can	AUX
ajis02-391	192	23	i	i	PRON
ajis02-391	192	24	say	say	VERB
ajis02-391	192	25	that	that	SCONJ
ajis02-391	192	26	we	we	PRON
ajis02-391	192	27	have	have	VERB
ajis02-391	192	28	the	the	DET
ajis02-391	192	29	elite	elite	NOUN
ajis02-391	192	30	of	of	ADP
ajis02-391	192	31	the	the	DET
ajis02-391	192	32	industry	industry	NOUN
ajis02-391	192	33	"	"	PUNCT
ajis02-391	192	34	as	as	SCONJ
ajis02-391	192	35	the	the	DET
ajis02-391	192	36	managing	manage	VERB
ajis02-391	192	37	director	director	NOUN
ajis02-391	192	38	of	of	ADP
ajis02-391	192	39	the	the	DET
ajis02-391	192	40	company	company	NOUN
ajis02-391	192	41	a	a	DET
ajis02-391	192	42	stated	state	VERB
ajis02-391	192	43	,	,	PUNCT
ajis02-391	192	44	and	and	CCONJ
ajis02-391	192	45	continued	continue	VERB
ajis02-391	192	46	:	:	PUNCT
ajis02-391	192	47	"	"	PUNCT
ajis02-391	192	48	we	we	PRON
ajis02-391	192	49	have	have	AUX
ajis02-391	192	50	start	start	VERB
ajis02-391	192	51	taking	take	VERB
ajis02-391	192	52	people	people	NOUN
ajis02-391	192	53	at	at	ADP
ajis02-391	192	54	different	different	ADJ
ajis02-391	192	55	levels	level	NOUN
ajis02-391	192	56	"	"	PUNCT
ajis02-391	192	57	)	)	PUNCT
ajis02-391	192	58	.	.	PUNCT
ajis02-391	193	1	the	the	DET
ajis02-391	193	2	accreditation	accreditation	NOUN
ajis02-391	193	3	of	of	ADP
ajis02-391	193	4	the	the	DET
ajis02-391	193	5	qms	qms	PROPN
ajis02-391	193	6	is	be	AUX
ajis02-391	193	7	seen	see	VERB
ajis02-391	193	8	to	to	PART
ajis02-391	193	9	attract	attract	VERB
ajis02-391	193	10	more	more	ADJ
ajis02-391	193	11	people	people	NOUN
ajis02-391	193	12	and	and	CCONJ
ajis02-391	193	13	provide	provide	VERB
ajis02-391	193	14	more	more	ADJ
ajis02-391	193	15	alternatives	alternative	NOUN
ajis02-391	193	16	in	in	ADP
ajis02-391	193	17	staff	staff	NOUN
ajis02-391	193	18	selection	selection	NOUN
ajis02-391	193	19	,	,	PUNCT
ajis02-391	193	20	because	because	SCONJ
ajis02-391	193	21	the	the	DET
ajis02-391	193	22	company	company	NOUN
ajis02-391	193	23	will	will	AUX
ajis02-391	193	24	be	be	AUX
ajis02-391	193	25	seen	see	VERB
ajis02-391	193	26	as	as	ADP
ajis02-391	193	27	an	an	DET
ajis02-391	193	28	advanced	advanced	ADJ
ajis02-391	193	29	and	and	CCONJ
ajis02-391	193	30	challenging	challenging	ADJ
ajis02-391	193	31	workplace	workplace	NOUN
ajis02-391	193	32	.	.	PUNCT
ajis02-391	194	1	product	product	NOUN
ajis02-391	194	2	and	and	CCONJ
ajis02-391	194	3	market	market	NOUN
ajis02-391	194	4	knowledge	knowledge	NOUN
ajis02-391	194	5	represents	represent	VERB
ajis02-391	194	6	corporate	corporate	ADJ
ajis02-391	194	7	knowledge	knowledge	NOUN
ajis02-391	194	8	,	,	PUNCT
ajis02-391	194	9	expertise	expertise	NOUN
ajis02-391	194	10	accumulated	accumulate	VERB
ajis02-391	194	11	during	during	ADP
ajis02-391	194	12	the	the	DET
ajis02-391	194	13	pre	pre	ADJ
ajis02-391	194	14	-	-	ADJ
ajis02-391	194	15	sales	sales	ADJ
ajis02-391	194	16	activities	activity	NOUN
ajis02-391	194	17	and	and	CCONJ
ajis02-391	194	18	during	during	ADP
ajis02-391	194	19	the	the	DET
ajis02-391	194	20	r	r	NOUN
ajis02-391	194	21	&	&	CCONJ
ajis02-391	194	22	d	d	NOUN
ajis02-391	194	23	tasks	task	NOUN
ajis02-391	194	24	of	of	ADP
ajis02-391	194	25	software	software	NOUN
ajis02-391	194	26	production	production	NOUN
ajis02-391	194	27	.	.	PUNCT
ajis02-391	195	1	these	these	DET
ajis02-391	195	2	less	less	ADV
ajis02-391	195	3	structured	structured	ADJ
ajis02-391	195	4	tasks	task	NOUN
ajis02-391	195	5	are	be	AUX
ajis02-391	195	6	more	more	ADV
ajis02-391	195	7	difficult	difficult	ADJ
ajis02-391	195	8	to	to	PART
ajis02-391	195	9	define	define	VERB
ajis02-391	195	10	and	and	CCONJ
ajis02-391	195	11	it	it	PRON
ajis02-391	195	12	was	be	AUX
ajis02-391	195	13	strongly	strongly	ADV
ajis02-391	195	14	felt	feel	VERB
ajis02-391	195	15	in	in	ADP
ajis02-391	195	16	the	the	DET
ajis02-391	195	17	organisations	organisation	NOUN
ajis02-391	195	18	studied	study	VERB
ajis02-391	195	19	that	that	SCONJ
ajis02-391	195	20	any	any	DET
ajis02-391	195	21	formal	formal	ADJ
ajis02-391	195	22	structure	structure	NOUN
ajis02-391	195	23	may	may	AUX
ajis02-391	195	24	stifle	stifle	VERB
ajis02-391	195	25	the	the	DET
ajis02-391	195	26	essential	essential	ADJ
ajis02-391	195	27	creativity	creativity	NOUN
ajis02-391	195	28	needed	need	VERB
ajis02-391	195	29	for	for	ADP
ajis02-391	195	30	the	the	DET
ajis02-391	195	31	successful	successful	ADJ
ajis02-391	195	32	completion	completion	NOUN
ajis02-391	195	33	of	of	ADP
ajis02-391	195	34	them	they	PRON
ajis02-391	195	35	.	.	PUNCT
ajis02-391	196	1	at	at	ADP
ajis02-391	196	2	the	the	DET
ajis02-391	196	3	same	same	ADJ
ajis02-391	196	4	time	time	NOUN
ajis02-391	196	5	it	it	PRON
ajis02-391	196	6	was	be	AUX
ajis02-391	196	7	felt	feel	VERB
ajis02-391	196	8	that	that	SCONJ
ajis02-391	196	9	the	the	DET
ajis02-391	196	10	qms	qms	PROPN
ajis02-391	196	11	could	could	AUX
ajis02-391	196	12	benefit	benefit	VERB
ajis02-391	196	13	both	both	DET
ajis02-391	196	14	areas	area	NOUN
ajis02-391	196	15	and	and	CCONJ
ajis02-391	196	16	help	help	VERB
ajis02-391	196	17	to	to	PART
ajis02-391	196	18	avoid	avoid	VERB
ajis02-391	196	19	some	some	PRON
ajis02-391	196	20	of	of	ADP
ajis02-391	196	21	the	the	DET
ajis02-391	196	22	problems	problem	NOUN
ajis02-391	196	23	,	,	PUNCT
ajis02-391	196	24	such	such	ADJ
ajis02-391	196	25	as	as	ADP
ajis02-391	196	26	the	the	DET
ajis02-391	196	27	too	too	ADV
ajis02-391	196	28	low	low	ADJ
ajis02-391	196	29	success	success	NOUN
ajis02-391	196	30	rate	rate	NOUN
ajis02-391	196	31	of	of	ADP
ajis02-391	196	32	tenders	tender	NOUN
ajis02-391	196	33	and	and	CCONJ
ajis02-391	196	34	freely	freely	ADV
ajis02-391	196	35	evolved	evolve	VERB
ajis02-391	196	36	innovative	innovative	ADJ
ajis02-391	196	37	product	product	NOUN
ajis02-391	196	38	structure	structure	NOUN
ajis02-391	196	39	which	which	PRON
ajis02-391	196	40	causes	cause	VERB
ajis02-391	196	41	problems	problem	NOUN
ajis02-391	196	42	for	for	ADP
ajis02-391	196	43	those	those	PRON
ajis02-391	196	44	who	who	PRON
ajis02-391	196	45	have	have	VERB
ajis02-391	196	46	to	to	PART
ajis02-391	196	47	maintain	maintain	VERB
ajis02-391	196	48	the	the	DET
ajis02-391	196	49	system	system	NOUN
ajis02-391	196	50	.	.	PUNCT
ajis02-391	197	1	september	september	PROPN
ajis02-391	197	2	1995	1995	NUM
ajis02-391	197	3	21	21	NUM
ajis02-391	197	4	the	the	DET
ajis02-391	197	5	dilemma	dilemma	NOUN
ajis02-391	197	6	between	between	ADP
ajis02-391	197	7	the	the	DET
ajis02-391	197	8	r	r	NOUN
ajis02-391	197	9	&	&	CCONJ
ajis02-391	197	10	d	d	NOUN
ajis02-391	197	11	and	and	CCONJ
ajis02-391	197	12	maintenance	maintenance	NOUN
ajis02-391	197	13	requirements	requirement	NOUN
ajis02-391	197	14	was	be	AUX
ajis02-391	197	15	illustrated	illustrate	VERB
ajis02-391	197	16	by	by	ADP
ajis02-391	197	17	the	the	DET
ajis02-391	197	18	managing	manage	VERB
ajis02-391	197	19	director	director	NOUN
ajis02-391	197	20	of	of	ADP
ajis02-391	197	21	the	the	DET
ajis02-391	197	22	company	company	NOUN
ajis02-391	197	23	d	d	X
ajis02-391	197	24	who	who	PRON
ajis02-391	197	25	stated	state	VERB
ajis02-391	197	26	:	:	PUNCT
ajis02-391	197	27	"	"	PUNCT
ajis02-391	197	28	we	we	PRON
ajis02-391	197	29	want	want	VERB
ajis02-391	197	30	to	to	PART
ajis02-391	197	31	keep	keep	VERB
ajis02-391	197	32	the	the	DET
ajis02-391	197	33	internal	internal	ADJ
ajis02-391	197	34	r	r	NOUN
ajis02-391	197	35	&	&	CCONJ
ajis02-391	197	36	d	d	PROPN
ajis02-391	197	37	as	as	ADV
ajis02-391	197	38	informal	informal	ADJ
ajis02-391	197	39	as	as	ADP
ajis02-391	197	40	possible	possible	ADJ
ajis02-391	197	41	and	and	CCONJ
ajis02-391	197	42	the	the	DET
ajis02-391	197	43	specs	spec	NOUN
ajis02-391	197	44	[	[	X
ajis02-391	197	45	system	system	NOUN
ajis02-391	197	46	structure	structure	NOUN
ajis02-391	197	47	]	]	PUNCT
ajis02-391	197	48	should	should	AUX
ajis02-391	197	49	be	be	AUX
ajis02-391	197	50	flexible	flexible	ADJ
ajis02-391	197	51	enough	enough	ADV
ajis02-391	197	52	.	.	PUNCT
ajis02-391	198	1	at	at	ADP
ajis02-391	198	2	the	the	DET
ajis02-391	198	3	same	same	ADJ
ajis02-391	198	4	time	time	NOUN
ajis02-391	198	5	we	we	PRON
ajis02-391	198	6	do	do	AUX
ajis02-391	198	7	have	have	VERB
ajis02-391	198	8	organisational	organisational	ADJ
ajis02-391	198	9	problems	problem	NOUN
ajis02-391	198	10	as	as	SCONJ
ajis02-391	198	11	someone	someone	PRON
ajis02-391	198	12	else	else	ADV
ajis02-391	198	13	needs	need	VERB
ajis02-391	198	14	to	to	PART
ajis02-391	198	15	be	be	AUX
ajis02-391	198	16	able	able	ADJ
ajis02-391	198	17	to	to	PART
ajis02-391	198	18	maintain	maintain	VERB
ajis02-391	198	19	the	the	DET
ajis02-391	198	20	system	system	NOUN
ajis02-391	198	21	.	.	PUNCT
ajis02-391	199	1	so	so	ADV
ajis02-391	199	2	far	far	ADV
ajis02-391	199	3	we	we	PRON
ajis02-391	199	4	do	do	AUX
ajis02-391	199	5	n't	not	PART
ajis02-391	199	6	know	know	VERB
ajis02-391	199	7	how	how	SCONJ
ajis02-391	199	8	to	to	PART
ajis02-391	199	9	define	define	VERB
ajis02-391	199	10	the	the	DET
ajis02-391	199	11	qms	qms	NOUN
ajis02-391	199	12	for	for	ADP
ajis02-391	199	13	us	we	PRON
ajis02-391	199	14	.	.	PUNCT
ajis02-391	199	15	"	"	PUNCT
ajis02-391	200	1	"	"	PUNCT
ajis02-391	200	2	history	history	NOUN
ajis02-391	200	3	of	of	ADP
ajis02-391	200	4	complaints	complaint	NOUN
ajis02-391	200	5	"	"	PUNCT
ajis02-391	200	6	triggers	trigger	VERB
ajis02-391	200	7	qms	qms	NOUN
ajis02-391	200	8	implementation	implementation	NOUN
ajis02-391	200	9	extensive	extensive	ADJ
ajis02-391	200	10	negative	negative	ADJ
ajis02-391	200	11	feedback	feedback	NOUN
ajis02-391	200	12	from	from	ADP
ajis02-391	200	13	the	the	DET
ajis02-391	200	14	market	market	NOUN
ajis02-391	200	15	often	often	ADV
ajis02-391	200	16	triggers	trigger	VERB
ajis02-391	200	17	the	the	DET
ajis02-391	200	18	implementation	implementation	NOUN
ajis02-391	200	19	of	of	ADP
ajis02-391	200	20	a	a	DET
ajis02-391	200	21	quality	quality	NOUN
ajis02-391	200	22	management	management	NOUN
ajis02-391	200	23	system	system	NOUN
ajis02-391	200	24	.	.	PUNCT
ajis02-391	201	1	complaints	complaint	NOUN
ajis02-391	201	2	from	from	ADP
ajis02-391	201	3	the	the	DET
ajis02-391	201	4	customers	customer	NOUN
ajis02-391	201	5	make	make	VERB
ajis02-391	201	6	suppliers	supplier	NOUN
ajis02-391	201	7	know	know	VERB
ajis02-391	201	8	that	that	SCONJ
ajis02-391	201	9	they	they	PRON
ajis02-391	201	10	have	have	VERB
ajis02-391	201	11	to	to	PART
ajis02-391	201	12	improve	improve	VERB
ajis02-391	201	13	the	the	DET
ajis02-391	201	14	quality	quality	NOUN
ajis02-391	201	15	of	of	ADP
ajis02-391	201	16	their	their	PRON
ajis02-391	201	17	products	product	NOUN
ajis02-391	201	18	.	.	PUNCT
ajis02-391	202	1	most	most	ADJ
ajis02-391	202	2	companies	company	NOUN
ajis02-391	202	3	included	include	VERB
ajis02-391	202	4	in	in	ADP
ajis02-391	202	5	this	this	DET
ajis02-391	202	6	study	study	NOUN
ajis02-391	202	7	had	have	VERB
ajis02-391	202	8	a	a	DET
ajis02-391	202	9	'	'	PUNCT
ajis02-391	202	10	history	history	NOUN
ajis02-391	202	11	of	of	ADP
ajis02-391	202	12	complaints	complaint	NOUN
ajis02-391	202	13	'	'	PART
ajis02-391	202	14	which	which	PRON
ajis02-391	202	15	became	become	VERB
ajis02-391	202	16	impossible	impossible	ADJ
ajis02-391	202	17	to	to	PART
ajis02-391	202	18	handle	handle	VERB
ajis02-391	202	19	effectively	effectively	ADV
ajis02-391	202	20	unless	unless	SCONJ
ajis02-391	202	21	radical	radical	ADJ
ajis02-391	202	22	actions	action	NOUN
ajis02-391	202	23	to	to	PART
ajis02-391	202	24	improve	improve	VERB
ajis02-391	202	25	the	the	DET
ajis02-391	202	26	systems	system	NOUN
ajis02-391	202	27	were	be	AUX
ajis02-391	202	28	taken	take	VERB
ajis02-391	202	29	.	.	PUNCT
ajis02-391	203	1	for	for	ADP
ajis02-391	203	2	example	example	NOUN
ajis02-391	203	3	,	,	PUNCT
ajis02-391	203	4	in	in	ADP
ajis02-391	203	5	the	the	DET
ajis02-391	203	6	company	company	NOUN
ajis02-391	203	7	a	a	DET
ajis02-391	203	8	an	an	DET
ajis02-391	203	9	incident	incident	NOUN
ajis02-391	203	10	happened	happen	VERB
ajis02-391	203	11	in	in	ADP
ajis02-391	203	12	mid	mid	ADJ
ajis02-391	203	13	1980s	1980	NOUN
ajis02-391	203	14	when	when	SCONJ
ajis02-391	203	15	a	a	DET
ajis02-391	203	16	large	large	ADJ
ajis02-391	203	17	number	number	NOUN
ajis02-391	203	18	of	of	ADP
ajis02-391	203	19	a	a	DET
ajis02-391	203	20	certain	certain	ADJ
ajis02-391	203	21	release	release	NOUN
ajis02-391	203	22	of	of	ADP
ajis02-391	203	23	a	a	DET
ajis02-391	203	24	text	text	NOUN
ajis02-391	203	25	retrieval	retrieval	NOUN
ajis02-391	203	26	system	system	NOUN
ajis02-391	203	27	were	be	AUX
ajis02-391	203	28	sold	sell	VERB
ajis02-391	203	29	before	before	SCONJ
ajis02-391	203	30	it	it	PRON
ajis02-391	203	31	was	be	AUX
ajis02-391	203	32	discovered	discover	VERB
ajis02-391	203	33	that	that	SCONJ
ajis02-391	203	34	the	the	DET
ajis02-391	203	35	system	system	NOUN
ajis02-391	203	36	could	could	AUX
ajis02-391	203	37	not	not	PART
ajis02-391	203	38	handle	handle	VERB
ajis02-391	203	39	large	large	ADJ
ajis02-391	203	40	data	datum	NOUN
ajis02-391	203	41	volumes	volume	NOUN
ajis02-391	203	42	.	.	PUNCT
ajis02-391	204	1	the	the	DET
ajis02-391	204	2	management	management	NOUN
ajis02-391	204	3	still	still	ADV
ajis02-391	204	4	recall	recall	VERB
ajis02-391	204	5	the	the	DET
ajis02-391	204	6	event	event	NOUN
ajis02-391	204	7	as	as	ADP
ajis02-391	204	8	a	a	DET
ajis02-391	204	9	major	major	ADJ
ajis02-391	204	10	disaster	disaster	NOUN
ajis02-391	204	11	that	that	PRON
ajis02-391	204	12	must	must	AUX
ajis02-391	204	13	never	never	ADV
ajis02-391	204	14	happen	happen	VERB
ajis02-391	204	15	again	again	ADV
ajis02-391	204	16	.	.	PUNCT
ajis02-391	205	1	the	the	DET
ajis02-391	205	2	need	need	NOUN
ajis02-391	205	3	for	for	ADP
ajis02-391	205	4	further	further	ADJ
ajis02-391	205	5	testing	testing	NOUN
ajis02-391	205	6	and	and	CCONJ
ajis02-391	205	7	controls	control	NOUN
ajis02-391	205	8	became	become	VERB
ajis02-391	205	9	clear	clear	ADJ
ajis02-391	205	10	and	and	CCONJ
ajis02-391	205	11	as	as	ADP
ajis02-391	205	12	a	a	DET
ajis02-391	205	13	result	result	NOUN
ajis02-391	205	14	the	the	DET
ajis02-391	205	15	quality	quality	NOUN
ajis02-391	205	16	management	management	NOUN
ajis02-391	205	17	system	system	NOUN
ajis02-391	205	18	implementation	implementation	NOUN
ajis02-391	205	19	and	and	CCONJ
ajis02-391	205	20	continuous	continuous	ADJ
ajis02-391	205	21	improvement	improvement	NOUN
ajis02-391	205	22	has	have	VERB
ajis02-391	205	23	full	full	ADJ
ajis02-391	205	24	support	support	NOUN
ajis02-391	205	25	from	from	ADP
ajis02-391	205	26	the	the	DET
ajis02-391	205	27	top	top	ADJ
ajis02-391	205	28	management	management	NOUN
ajis02-391	205	29	.	.	PUNCT
ajis02-391	206	1	for	for	ADP
ajis02-391	206	2	the	the	DET
ajis02-391	206	3	company	company	NOUN
ajis02-391	206	4	a	a	NOUN
ajis02-391	206	5	,	,	PUNCT
ajis02-391	206	6	the	the	DET
ajis02-391	206	7	visible	visible	ADJ
ajis02-391	206	8	management	management	NOUN
ajis02-391	206	9	support	support	NOUN
ajis02-391	206	10	is	be	AUX
ajis02-391	206	11	essential	essential	ADJ
ajis02-391	206	12	,	,	PUNCT
ajis02-391	206	13	as	as	SCONJ
ajis02-391	206	14	the	the	DET
ajis02-391	206	15	staff	staff	NOUN
ajis02-391	206	16	resistance	resistance	NOUN
ajis02-391	206	17	is	be	AUX
ajis02-391	206	18	significant	significant	ADJ
ajis02-391	206	19	especially	especially	ADV
ajis02-391	206	20	from	from	ADP
ajis02-391	206	21	the	the	DET
ajis02-391	206	22	more	more	ADV
ajis02-391	206	23	experienced	experienced	ADJ
ajis02-391	206	24	analyst	analyst	NOUN
ajis02-391	206	25	and	and	CCONJ
ajis02-391	206	26	programmers	programmer	NOUN
ajis02-391	206	27	.	.	PUNCT
ajis02-391	207	1	company	company	NOUN
ajis02-391	207	2	a	a	PRON
ajis02-391	207	3	has	have	VERB
ajis02-391	207	4	also	also	ADV
ajis02-391	207	5	the	the	DET
ajis02-391	207	6	largest	large	ADJ
ajis02-391	207	7	number	number	NOUN
ajis02-391	207	8	of	of	ADP
ajis02-391	207	9	staff	staff	NOUN
ajis02-391	207	10	,	,	PUNCT
ajis02-391	207	11	80	80	NUM
ajis02-391	207	12	people	people	NOUN
ajis02-391	207	13	,	,	PUNCT
ajis02-391	207	14	some	some	PRON
ajis02-391	207	15	of	of	ADP
ajis02-391	207	16	them	they	PRON
ajis02-391	207	17	working	work	VERB
ajis02-391	207	18	continuously	continuously	ADV
ajis02-391	207	19	at	at	ADP
ajis02-391	207	20	the	the	DET
ajis02-391	207	21	clients	client	NOUN
ajis02-391	207	22	'	'	PART
ajis02-391	207	23	sites	site	NOUN
ajis02-391	207	24	,	,	PUNCT
ajis02-391	207	25	which	which	PRON
ajis02-391	207	26	makes	make	VERB
ajis02-391	207	27	it	it	PRON
ajis02-391	207	28	difficult	difficult	ADJ
ajis02-391	207	29	to	to	PART
ajis02-391	207	30	impose	impose	VERB
ajis02-391	207	31	quality	quality	NOUN
ajis02-391	207	32	practices	practice	NOUN
ajis02-391	207	33	and	and	CCONJ
ajis02-391	207	34	control	control	VERB
ajis02-391	207	35	their	their	PRON
ajis02-391	207	36	adoption	adoption	NOUN
ajis02-391	207	37	.	.	PUNCT
ajis02-391	208	1	other	other	ADJ
ajis02-391	208	2	'	'	PUNCT
ajis02-391	208	3	histories	history	NOUN
ajis02-391	208	4	'	'	PUNCT
ajis02-391	208	5	were	be	AUX
ajis02-391	208	6	not	not	PART
ajis02-391	208	7	as	as	ADV
ajis02-391	208	8	closely	closely	ADV
ajis02-391	208	9	related	relate	VERB
ajis02-391	208	10	to	to	ADP
ajis02-391	208	11	certain	certain	ADJ
ajis02-391	208	12	releases	release	NOUN
ajis02-391	208	13	and	and	CCONJ
ajis02-391	208	14	to	to	ADP
ajis02-391	208	15	certain	certain	ADJ
ajis02-391	208	16	types	type	NOUN
ajis02-391	208	17	of	of	ADP
ajis02-391	208	18	errors	error	NOUN
ajis02-391	208	19	,	,	PUNCT
ajis02-391	208	20	but	but	CCONJ
ajis02-391	208	21	to	to	ADP
ajis02-391	208	22	a	a	DET
ajis02-391	208	23	generally	generally	ADV
ajis02-391	208	24	low	low	ADJ
ajis02-391	208	25	technical	technical	ADJ
ajis02-391	208	26	quality	quality	NOUN
ajis02-391	208	27	of	of	ADP
ajis02-391	208	28	a	a	DET
ajis02-391	208	29	piece	piece	NOUN
ajis02-391	208	30	of	of	ADP
ajis02-391	208	31	software	software	NOUN
ajis02-391	208	32	.	.	PUNCT
ajis02-391	209	1	a	a	DET
ajis02-391	209	2	relatively	relatively	ADV
ajis02-391	209	3	large	large	ADJ
ajis02-391	209	4	number	number	NOUN
ajis02-391	209	5	of	of	ADP
ajis02-391	209	6	unsatisfied	unsatisfied	ADJ
ajis02-391	209	7	customers	customer	NOUN
ajis02-391	209	8	occurred	occur	VERB
ajis02-391	209	9	when	when	SCONJ
ajis02-391	209	10	the	the	DET
ajis02-391	209	11	product	product	NOUN
ajis02-391	209	12	license	license	NOUN
ajis02-391	209	13	was	be	AUX
ajis02-391	209	14	bought	buy	VERB
ajis02-391	209	15	by	by	ADP
ajis02-391	209	16	staff	staff	NOUN
ajis02-391	209	17	members	member	NOUN
ajis02-391	209	18	establishing	establish	VERB
ajis02-391	209	19	a	a	DET
ajis02-391	209	20	new	new	ADJ
ajis02-391	209	21	company	company	NOUN
ajis02-391	209	22	.	.	PUNCT
ajis02-391	210	1	the	the	DET
ajis02-391	210	2	combination	combination	NOUN
ajis02-391	210	3	of	of	ADP
ajis02-391	210	4	dealing	deal	VERB
ajis02-391	210	5	carefully	carefully	ADV
ajis02-391	210	6	with	with	ADP
ajis02-391	210	7	the	the	DET
ajis02-391	210	8	angry	angry	ADJ
ajis02-391	210	9	clients	client	NOUN
ajis02-391	210	10	'	'	PART
ajis02-391	210	11	complaints	complaint	NOUN
ajis02-391	210	12	and	and	CCONJ
ajis02-391	210	13	at	at	ADP
ajis02-391	210	14	the	the	DET
ajis02-391	210	15	same	same	ADJ
ajis02-391	210	16	time	time	NOUN
ajis02-391	210	17	rewriting	rewrite	VERB
ajis02-391	210	18	parts	part	NOUN
ajis02-391	210	19	of	of	ADP
ajis02-391	210	20	the	the	DET
ajis02-391	210	21	software	software	NOUN
ajis02-391	210	22	in	in	ADP
ajis02-391	210	23	order	order	NOUN
ajis02-391	210	24	to	to	PART
ajis02-391	210	25	fix	fix	VERB
ajis02-391	210	26	the	the	DET
ajis02-391	210	27	errors	error	NOUN
ajis02-391	210	28	behind	behind	ADP
ajis02-391	210	29	the	the	DET
ajis02-391	210	30	complaints	complaint	NOUN
ajis02-391	210	31	made	make	VERB
ajis02-391	210	32	the	the	DET
ajis02-391	210	33	management	management	NOUN
ajis02-391	210	34	and	and	CCONJ
ajis02-391	210	35	new	new	ADJ
ajis02-391	210	36	staff	staff	NOUN
ajis02-391	210	37	adopt	adopt	VERB
ajis02-391	210	38	the	the	DET
ajis02-391	210	39	theme	theme	NOUN
ajis02-391	210	40	of	of	ADP
ajis02-391	210	41	"	"	PUNCT
ajis02-391	210	42	total	total	ADJ
ajis02-391	210	43	customer	customer	NOUN
ajis02-391	210	44	satisfaction	satisfaction	NOUN
ajis02-391	210	45	"	"	PUNCT
ajis02-391	210	46	for	for	ADP
ajis02-391	210	47	the	the	DET
ajis02-391	210	48	software	software	NOUN
ajis02-391	210	49	process	process	NOUN
ajis02-391	210	50	.	.	PUNCT
ajis02-391	211	1	in	in	ADP
ajis02-391	211	2	both	both	DET
ajis02-391	211	3	cases	case	NOUN
ajis02-391	211	4	(	(	PUNCT
ajis02-391	211	5	company	company	NOUN
ajis02-391	211	6	a	a	NOUN
ajis02-391	211	7	and	and	CCONJ
ajis02-391	211	8	c	c	NOUN
ajis02-391	211	9	)	)	PUNCT
ajis02-391	211	10	to	to	PART
ajis02-391	211	11	improve	improve	VERB
ajis02-391	211	12	quality	quality	NOUN
ajis02-391	211	13	became	become	VERB
ajis02-391	211	14	a	a	DET
ajis02-391	211	15	matter	matter	NOUN
ajis02-391	211	16	of	of	ADP
ajis02-391	211	17	survival	survival	NOUN
ajis02-391	211	18	for	for	ADP
ajis02-391	211	19	the	the	DET
ajis02-391	211	20	company	company	NOUN
ajis02-391	211	21	.	.	PUNCT
ajis02-391	212	1	a	a	DET
ajis02-391	212	2	different	different	ADJ
ajis02-391	212	3	story	story	NOUN
ajis02-391	212	4	was	be	AUX
ajis02-391	212	5	company	company	NOUN
ajis02-391	212	6	d	d	X
ajis02-391	212	7	whose	whose	DET
ajis02-391	212	8	product	product	NOUN
ajis02-391	212	9	is	be	AUX
ajis02-391	212	10	an	an	DET
ajis02-391	212	11	application	application	NOUN
ajis02-391	212	12	of	of	ADP
ajis02-391	212	13	seamless	seamless	ADJ
ajis02-391	212	14	charting	charting	NOUN
ajis02-391	212	15	for	for	ADP
ajis02-391	212	16	marine	marine	ADJ
ajis02-391	212	17	navigation	navigation	NOUN
ajis02-391	212	18	and	and	CCONJ
ajis02-391	212	19	mine	mine	NOUN
ajis02-391	212	20	mapping	mapping	NOUN
ajis02-391	212	21	.	.	PUNCT
ajis02-391	213	1	the	the	DET
ajis02-391	213	2	development	development	NOUN
ajis02-391	213	3	team	team	NOUN
ajis02-391	213	4	has	have	VERB
ajis02-391	213	5	extensive	extensive	ADJ
ajis02-391	213	6	experience	experience	NOUN
ajis02-391	213	7	in	in	ADP
ajis02-391	213	8	electronic	electronic	ADJ
ajis02-391	213	9	cartography	cartography	NOUN
ajis02-391	213	10	application	application	NOUN
ajis02-391	213	11	use	use	NOUN
ajis02-391	213	12	and	and	CCONJ
ajis02-391	213	13	development	development	NOUN
ajis02-391	213	14	.	.	PUNCT
ajis02-391	214	1	the	the	DET
ajis02-391	214	2	software	software	NOUN
ajis02-391	214	3	product	product	NOUN
ajis02-391	214	4	is	be	AUX
ajis02-391	214	5	not	not	PART
ajis02-391	214	6	a	a	DET
ajis02-391	214	7	mass	mass	ADJ
ajis02-391	214	8	market	market	NOUN
ajis02-391	214	9	product	product	NOUN
ajis02-391	214	10	like	like	ADP
ajis02-391	214	11	a	a	DET
ajis02-391	214	12	financial	financial	ADJ
ajis02-391	214	13	package	package	NOUN
ajis02-391	214	14	to	to	PART
ajis02-391	214	15	fit	fit	VERB
ajis02-391	214	16	any	any	DET
ajis02-391	214	17	small	small	ADJ
ajis02-391	214	18	or	or	CCONJ
ajis02-391	214	19	medium	medium	ADJ
ajis02-391	214	20	sized	sized	ADJ
ajis02-391	214	21	business	business	NOUN
ajis02-391	214	22	,	,	PUNCT
ajis02-391	214	23	but	but	CCONJ
ajis02-391	214	24	is	be	AUX
ajis02-391	214	25	highly	highly	ADV
ajis02-391	214	26	sensitive	sensitive	ADJ
ajis02-391	214	27	to	to	ADP
ajis02-391	214	28	the	the	DET
ajis02-391	214	29	quality	quality	NOUN
ajis02-391	214	30	of	of	ADP
ajis02-391	214	31	hardware	hardware	NOUN
ajis02-391	214	32	peripherals	peripheral	NOUN
ajis02-391	214	33	attached	attach	VERB
ajis02-391	214	34	to	to	ADP
ajis02-391	214	35	it	it	PRON
ajis02-391	214	36	,	,	PUNCT
ajis02-391	214	37	both	both	PRON
ajis02-391	214	38	of	of	ADP
ajis02-391	214	39	which	which	PRON
ajis02-391	214	40	strongly	strongly	ADV
ajis02-391	214	41	demand	demand	VERB
ajis02-391	214	42	that	that	SCONJ
ajis02-391	214	43	the	the	DET
ajis02-391	214	44	software	software	NOUN
ajis02-391	214	45	is	be	AUX
ajis02-391	214	46	error	error	NOUN
ajis02-391	214	47	free	free	ADJ
ajis02-391	214	48	.	.	PUNCT
ajis02-391	215	1	due	due	ADP
ajis02-391	215	2	to	to	ADP
ajis02-391	215	3	problems	problem	NOUN
ajis02-391	215	4	in	in	ADP
ajis02-391	215	5	the	the	DET
ajis02-391	215	6	relationship	relationship	NOUN
ajis02-391	215	7	with	with	ADP
ajis02-391	215	8	the	the	DET
ajis02-391	215	9	joint	joint	ADJ
ajis02-391	215	10	venture	venture	NOUN
ajis02-391	215	11	partner	partner	NOUN
ajis02-391	215	12	(	(	PUNCT
ajis02-391	215	13	which	which	PRON
ajis02-391	215	14	went	go	VERB
ajis02-391	215	15	into	into	ADP
ajis02-391	215	16	receivership	receivership	NOUN
ajis02-391	215	17	)	)	PUNCT
ajis02-391	215	18	the	the	DET
ajis02-391	215	19	company	company	NOUN
ajis02-391	215	20	d	d	ADP
ajis02-391	215	21	was	be	AUX
ajis02-391	215	22	left	leave	VERB
ajis02-391	215	23	alone	alone	ADJ
ajis02-391	215	24	for	for	ADP
ajis02-391	215	25	several	several	ADJ
ajis02-391	215	26	months	month	NOUN
ajis02-391	215	27	with	with	ADP
ajis02-391	215	28	the	the	DET
ajis02-391	215	29	initial	initial	ADJ
ajis02-391	215	30	concept	concept	NOUN
ajis02-391	215	31	(	(	PUNCT
ajis02-391	215	32	given	give	VERB
ajis02-391	215	33	by	by	ADP
ajis02-391	215	34	the	the	DET
ajis02-391	215	35	joint	joint	ADJ
ajis02-391	215	36	venture	venture	PROPN
ajis02-391	215	37	partner	partner	NOUN
ajis02-391	215	38	)	)	PUNCT
ajis02-391	215	39	of	of	ADP
ajis02-391	215	40	navigation	navigation	NOUN
ajis02-391	215	41	software	software	NOUN
ajis02-391	215	42	.	.	PUNCT
ajis02-391	216	1	as	as	SCONJ
ajis02-391	216	2	the	the	DET
ajis02-391	216	3	business	business	NOUN
ajis02-391	216	4	virtually	virtually	ADV
ajis02-391	216	5	stopped	stop	VERB
ajis02-391	216	6	times	time	NOUN
ajis02-391	216	7	were	be	AUX
ajis02-391	216	8	rough	rough	ADJ
ajis02-391	216	9	for	for	ADP
ajis02-391	216	10	the	the	DET
ajis02-391	216	11	company	company	NOUN
ajis02-391	216	12	d.	d.	NOUN
ajis02-391	216	13	because	because	SCONJ
ajis02-391	216	14	of	of	ADP
ajis02-391	216	15	the	the	DET
ajis02-391	216	16	circumstances	circumstance	NOUN
ajis02-391	216	17	the	the	DET
ajis02-391	216	18	company	company	NOUN
ajis02-391	216	19	d	d	ADP
ajis02-391	216	20	was	be	AUX
ajis02-391	216	21	provided	provide	VERB
ajis02-391	216	22	with	with	ADP
ajis02-391	216	23	a	a	DET
ajis02-391	216	24	more	more	ADV
ajis02-391	216	25	or	or	CCONJ
ajis02-391	216	26	less	less	ADV
ajis02-391	216	27	welcome	welcome	ADJ
ajis02-391	216	28	break	break	NOUN
ajis02-391	216	29	from	from	ADP
ajis02-391	216	30	sales	sale	NOUN
ajis02-391	216	31	and	and	CCONJ
ajis02-391	216	32	marketing	marketing	NOUN
ajis02-391	216	33	which	which	PRON
ajis02-391	216	34	allowed	allow	VERB
ajis02-391	216	35	the	the	DET
ajis02-391	216	36	small	small	ADJ
ajis02-391	216	37	software	software	NOUN
ajis02-391	216	38	development	development	NOUN
ajis02-391	216	39	team	team	NOUN
ajis02-391	216	40	to	to	PART
ajis02-391	216	41	thoroughly	thoroughly	ADV
ajis02-391	216	42	test	test	VERB
ajis02-391	216	43	the	the	DET
ajis02-391	216	44	software	software	NOUN
ajis02-391	216	45	.	.	PUNCT
ajis02-391	217	1	after	after	ADP
ajis02-391	217	2	a	a	DET
ajis02-391	217	3	some	some	DET
ajis02-391	217	4	six	six	NUM
ajis02-391	217	5	months	month	NOUN
ajis02-391	217	6	period	period	NOUN
ajis02-391	217	7	they	they	PRON
ajis02-391	217	8	had	have	VERB
ajis02-391	217	9	a	a	DET
ajis02-391	217	10	flawless	flawless	ADJ
ajis02-391	217	11	piece	piece	NOUN
ajis02-391	217	12	of	of	ADP
ajis02-391	217	13	software	software	NOUN
ajis02-391	217	14	ready	ready	ADJ
ajis02-391	217	15	to	to	PART
ajis02-391	217	16	be	be	AUX
ajis02-391	217	17	marketed	market	VERB
ajis02-391	217	18	through	through	ADP
ajis02-391	217	19	a	a	DET
ajis02-391	217	20	marine	marine	ADJ
ajis02-391	217	21	equipment	equipment	NOUN
ajis02-391	217	22	retailer	retailer	NOUN
ajis02-391	217	23	.	.	PUNCT
ajis02-391	218	1	the	the	DET
ajis02-391	218	2	resulting	result	VERB
ajis02-391	218	3	application	application	NOUN
ajis02-391	218	4	is	be	AUX
ajis02-391	218	5	a	a	DET
ajis02-391	218	6	navigation	navigation	NOUN
ajis02-391	218	7	software	software	NOUN
ajis02-391	218	8	system	system	NOUN
ajis02-391	218	9	built	build	VERB
ajis02-391	218	10	around	around	ADP
ajis02-391	218	11	the	the	DET
ajis02-391	218	12	charting	charting	NOUN
ajis02-391	218	13	system	system	NOUN
ajis02-391	218	14	,	,	PUNCT
ajis02-391	218	15	which	which	PRON
ajis02-391	218	16	is	be	AUX
ajis02-391	218	17	unique	unique	ADJ
ajis02-391	218	18	in	in	ADP
ajis02-391	218	19	the	the	DET
ajis02-391	218	20	world	world	NOUN
ajis02-391	218	21	and	and	CCONJ
ajis02-391	218	22	ideal	ideal	NOUN
ajis02-391	218	23	for	for	ADP
ajis02-391	218	24	export	export	NOUN
ajis02-391	218	25	.	.	PUNCT
ajis02-391	219	1	the	the	DET
ajis02-391	219	2	export	export	NOUN
ajis02-391	219	3	markets	market	VERB
ajis02-391	219	4	indonesia	indonesia	PROPN
ajis02-391	219	5	and	and	CCONJ
ajis02-391	219	6	canada	canada	PROPN
ajis02-391	219	7	which	which	DET
ajis02-391	219	8	company	company	NOUN
ajis02-391	219	9	d	d	X
ajis02-391	219	10	had	have	AUX
ajis02-391	219	11	chosen	choose	VERB
ajis02-391	219	12	do	do	AUX
ajis02-391	219	13	not	not	PART
ajis02-391	219	14	require	require	VERB
ajis02-391	219	15	formal	formal	ADJ
ajis02-391	219	16	quality	quality	NOUN
ajis02-391	219	17	certifications	certification	NOUN
ajis02-391	219	18	,	,	PUNCT
ajis02-391	219	19	but	but	CCONJ
ajis02-391	219	20	to	to	PART
ajis02-391	219	21	be	be	AUX
ajis02-391	219	22	able	able	ADJ
ajis02-391	219	23	to	to	PART
ajis02-391	219	24	show	show	VERB
ajis02-391	219	25	such	such	DET
ajis02-391	219	26	a	a	DET
ajis02-391	219	27	certificate	certificate	NOUN
ajis02-391	219	28	is	be	AUX
ajis02-391	219	29	almost	almost	ADV
ajis02-391	219	30	the	the	DET
ajis02-391	219	31	only	only	ADJ
ajis02-391	219	32	way	way	NOUN
ajis02-391	219	33	to	to	PART
ajis02-391	219	34	convince	convince	VERB
ajis02-391	219	35	export	export	NOUN
ajis02-391	219	36	partners	partner	NOUN
ajis02-391	219	37	that	that	SCONJ
ajis02-391	219	38	the	the	DET
ajis02-391	219	39	software	software	NOUN
ajis02-391	219	40	is	be	AUX
ajis02-391	219	41	of	of	ADP
ajis02-391	219	42	high	high	ADJ
ajis02-391	219	43	quality	quality	NOUN
ajis02-391	219	44	.	.	PUNCT
ajis02-391	220	1	the	the	DET
ajis02-391	220	2	target	target	NOUN
ajis02-391	220	3	is	be	AUX
ajis02-391	220	4	to	to	PART
ajis02-391	220	5	establish	establish	VERB
ajis02-391	220	6	export	export	NOUN
ajis02-391	220	7	activity	activity	NOUN
ajis02-391	220	8	in	in	ADP
ajis02-391	220	9	one	one	NUM
ajis02-391	220	10	new	new	ADJ
ajis02-391	220	11	market	market	NOUN
ajis02-391	220	12	annually	annually	ADV
ajis02-391	220	13	.	.	PUNCT
ajis02-391	221	1	if	if	SCONJ
ajis02-391	221	2	the	the	DET
ajis02-391	221	3	quality	quality	NOUN
ajis02-391	221	4	management	management	NOUN
ajis02-391	221	5	system	system	NOUN
ajis02-391	221	6	enables	enable	VERB
ajis02-391	221	7	the	the	DET
ajis02-391	221	8	achievement	achievement	NOUN
ajis02-391	221	9	of	of	ADP
ajis02-391	221	10	this	this	DET
ajis02-391	221	11	target	target	NOUN
ajis02-391	221	12	its	its	PRON
ajis02-391	221	13	implementation	implementation	NOUN
ajis02-391	221	14	becomes	become	VERB
ajis02-391	221	15	justified	justified	ADJ
ajis02-391	221	16	.	.	PUNCT
ajis02-391	222	1	however	however	ADV
ajis02-391	222	2	,	,	PUNCT
ajis02-391	222	3	at	at	ADP
ajis02-391	222	4	the	the	DET
ajis02-391	222	5	same	same	ADJ
ajis02-391	222	6	time	time	NOUN
ajis02-391	222	7	the	the	DET
ajis02-391	222	8	management	management	NOUN
ajis02-391	222	9	of	of	ADP
ajis02-391	222	10	the	the	DET
ajis02-391	222	11	company	company	NOUN
ajis02-391	222	12	d	d	NOUN
ajis02-391	222	13	is	be	AUX
ajis02-391	222	14	very	very	ADV
ajis02-391	222	15	concerned	concerned	ADJ
ajis02-391	222	16	that	that	SCONJ
ajis02-391	222	17	the	the	DET
ajis02-391	222	18	system	system	NOUN
ajis02-391	222	19	will	will	AUX
ajis02-391	222	20	stifle	stifle	VERB
ajis02-391	222	21	the	the	DET
ajis02-391	222	22	creativity	creativity	NOUN
ajis02-391	222	23	of	of	ADP
ajis02-391	222	24	the	the	DET
ajis02-391	222	25	research	research	NOUN
ajis02-391	222	26	and	and	CCONJ
ajis02-391	222	27	development	development	NOUN
ajis02-391	222	28	activity	activity	NOUN
ajis02-391	222	29	which	which	PRON
ajis02-391	222	30	is	be	AUX
ajis02-391	222	31	at	at	ADP
ajis02-391	222	32	the	the	DET
ajis02-391	222	33	core	core	NOUN
ajis02-391	222	34	of	of	ADP
ajis02-391	222	35	their	their	PRON
ajis02-391	222	36	products	product	NOUN
ajis02-391	222	37	success	success	NOUN
ajis02-391	222	38	.	.	PUNCT
ajis02-391	223	1	the	the	DET
ajis02-391	223	2	company	company	NOUN
ajis02-391	223	3	is	be	AUX
ajis02-391	223	4	currently	currently	ADV
ajis02-391	223	5	appointing	appoint	VERB
ajis02-391	223	6	new	new	ADJ
ajis02-391	223	7	high	high	ADJ
ajis02-391	223	8	quality	quality	NOUN
ajis02-391	223	9	computing	compute	VERB
ajis02-391	223	10	experts	expert	NOUN
ajis02-391	223	11	to	to	PART
ajis02-391	223	12	join	join	VERB
ajis02-391	223	13	the	the	DET
ajis02-391	223	14	research	research	NOUN
ajis02-391	223	15	and	and	CCONJ
ajis02-391	223	16	development	development	NOUN
ajis02-391	223	17	team	team	NOUN
ajis02-391	223	18	and	and	CCONJ
ajis02-391	223	19	one	one	NUM
ajis02-391	223	20	of	of	ADP
ajis02-391	223	21	the	the	DET
ajis02-391	223	22	main	main	ADJ
ajis02-391	223	23	concerns	concern	NOUN
ajis02-391	223	24	is	be	AUX
ajis02-391	223	25	how	how	SCONJ
ajis02-391	223	26	to	to	PART
ajis02-391	223	27	keep	keep	VERB
ajis02-391	223	28	their	their	PRON
ajis02-391	223	29	activities	activity	NOUN
ajis02-391	223	30	separate	separate	ADJ
ajis02-391	223	31	from	from	ADP
ajis02-391	223	32	the	the	DET
ajis02-391	223	33	software	software	NOUN
ajis02-391	223	34	processes	process	NOUN
ajis02-391	223	35	covered	cover	VERB
ajis02-391	223	36	by	by	ADP
ajis02-391	223	37	the	the	DET
ajis02-391	223	38	quality	quality	NOUN
ajis02-391	223	39	management	management	NOUN
ajis02-391	223	40	system	system	NOUN
ajis02-391	223	41	.	.	PUNCT
ajis02-391	224	1	conclusions	conclusion	NOUN
ajis02-391	224	2	:	:	PUNCT
ajis02-391	224	3	next	next	ADJ
ajis02-391	224	4	step	step	NOUN
ajis02-391	224	5	is	be	AUX
ajis02-391	224	6	to	to	PART
ajis02-391	224	7	implement	implement	VERB
ajis02-391	224	8	measurements	measurement	NOUN
ajis02-391	224	9	balancing	balance	VERB
ajis02-391	224	10	between	between	ADP
ajis02-391	224	11	improved	improved	ADJ
ajis02-391	224	12	company	company	NOUN
ajis02-391	224	13	image	image	NOUN
ajis02-391	224	14	and	and	CCONJ
ajis02-391	224	15	stifled	stifle	VERB
ajis02-391	224	16	creativity	creativity	NOUN
ajis02-391	224	17	it	it	PRON
ajis02-391	224	18	became	become	VERB
ajis02-391	224	19	obvious	obvious	ADJ
ajis02-391	224	20	that	that	SCONJ
ajis02-391	224	21	the	the	DET
ajis02-391	224	22	main	main	ADJ
ajis02-391	224	23	reason	reason	NOUN
ajis02-391	224	24	for	for	ADP
ajis02-391	224	25	taking	take	VERB
ajis02-391	224	26	the	the	DET
ajis02-391	224	27	steps	step	NOUN
ajis02-391	224	28	towards	towards	ADP
ajis02-391	224	29	the	the	DET
ajis02-391	224	30	implementation	implementation	NOUN
ajis02-391	224	31	of	of	ADP
ajis02-391	224	32	quality	quality	NOUN
ajis02-391	224	33	management	management	NOUN
ajis02-391	224	34	systems	system	NOUN
ajis02-391	224	35	and	and	CCONJ
ajis02-391	224	36	,	,	PUNCT
ajis02-391	224	37	subsequently	subsequently	ADV
ajis02-391	224	38	,	,	PUNCT
ajis02-391	224	39	to	to	PART
ajis02-391	224	40	become	become	VERB
ajis02-391	224	41	accredited	accredit	VERB
ajis02-391	224	42	,	,	PUNCT
ajis02-391	224	43	was	be	AUX
ajis02-391	224	44	to	to	PART
ajis02-391	224	45	improve	improve	VERB
ajis02-391	224	46	the	the	DET
ajis02-391	224	47	company	company	NOUN
ajis02-391	224	48	's	's	PART
ajis02-391	224	49	image	image	NOUN
ajis02-391	224	50	,	,	PUNCT
ajis02-391	224	51	eg	eg	NOUN
ajis02-391	224	52	.	.	PUNCT
ajis02-391	225	1	to	to	PART
ajis02-391	225	2	be	be	AUX
ajis02-391	225	3	accepted	accept	VERB
ajis02-391	225	4	as	as	ADP
ajis02-391	225	5	a	a	DET
ajis02-391	225	6	quality	quality	NOUN
ajis02-391	225	7	supplier	supplier	NOUN
ajis02-391	225	8	amongst	amongst	ADP
ajis02-391	225	9	potential	potential	ADJ
ajis02-391	225	10	clients	client	NOUN
ajis02-391	225	11	and	and	CCONJ
ajis02-391	225	12	to	to	PART
ajis02-391	225	13	assure	assure	VERB
ajis02-391	225	14	a	a	DET
ajis02-391	225	15	quality	quality	NOUN
ajis02-391	225	16	work	work	NOUN
ajis02-391	225	17	force	force	NOUN
ajis02-391	225	18	in	in	ADP
ajis02-391	225	19	the	the	DET
ajis02-391	225	20	future	future	NOUN
ajis02-391	225	21	.	.	PUNCT
ajis02-391	226	1	in	in	ADP
ajis02-391	226	2	the	the	DET
ajis02-391	226	3	long	long	ADJ
ajis02-391	226	4	run	run	NOUN
ajis02-391	226	5	the	the	DET
ajis02-391	226	6	quality	quality	NOUN
ajis02-391	226	7	management	management	NOUN
ajis02-391	226	8	system	system	NOUN
ajis02-391	226	9	was	be	AUX
ajis02-391	226	10	also	also	ADV
ajis02-391	226	11	seen	see	VERB
ajis02-391	226	12	to	to	PART
ajis02-391	226	13	be	be	AUX
ajis02-391	226	14	representing	represent	VERB
ajis02-391	226	15	an	an	DET
ajis02-391	226	16	initial	initial	ADJ
ajis02-391	226	17	step	step	NOUN
ajis02-391	226	18	towards	towards	ADP
ajis02-391	226	19	total	total	ADJ
ajis02-391	226	20	quality	quality	NOUN
ajis02-391	226	21	management	management	NOUN
ajis02-391	226	22	and	and	CCONJ
ajis02-391	226	23	improved	improved	ADJ
ajis02-391	226	24	effectiveness	effectiveness	NOUN
ajis02-391	226	25	of	of	ADP
ajis02-391	226	26	the	the	DET
ajis02-391	226	27	company	company	NOUN
ajis02-391	226	28	.	.	PUNCT
ajis02-391	227	1	in	in	ADP
ajis02-391	227	2	most	most	ADJ
ajis02-391	227	3	cases	case	NOUN
ajis02-391	227	4	the	the	DET
ajis02-391	227	5	basis	basis	NOUN
ajis02-391	227	6	for	for	ADP
ajis02-391	227	7	the	the	DET
ajis02-391	227	8	company	company	NOUN
ajis02-391	227	9	-	-	PUNCT
ajis02-391	227	10	specific	specific	ADJ
ajis02-391	227	11	quality	quality	NOUN
ajis02-391	227	12	management	management	NOUN
ajis02-391	227	13	systems	system	NOUN
ajis02-391	227	14	was	be	AUX
ajis02-391	227	15	laid	lay	VERB
ajis02-391	227	16	during	during	ADP
ajis02-391	227	17	the	the	DET
ajis02-391	227	18	time	time	NOUN
ajis02-391	227	19	of	of	ADP
ajis02-391	227	20	peaceful	peaceful	ADJ
ajis02-391	227	21	software	software	NOUN
ajis02-391	227	22	testing	testing	NOUN
ajis02-391	227	23	or	or	CCONJ
ajis02-391	227	24	during	during	ADP
ajis02-391	227	25	vigorous	vigorous	ADJ
ajis02-391	227	26	debugging	debugging	NOUN
ajis02-391	227	27	in	in	ADP
ajis02-391	227	28	order	order	NOUN
ajis02-391	227	29	to	to	PART
ajis02-391	227	30	keep	keep	VERB
ajis02-391	227	31	the	the	DET
ajis02-391	227	32	customers	customer	NOUN
ajis02-391	227	33	happy	happy	ADJ
ajis02-391	227	34	.	.	PUNCT
ajis02-391	228	1	22	22	NUM
ajis02-391	228	2	ajis	ajis	ADV
ajis02-391	228	3	however	however	ADV
ajis02-391	228	4	,	,	PUNCT
ajis02-391	228	5	the	the	DET
ajis02-391	228	6	implementation	implementation	NOUN
ajis02-391	228	7	of	of	ADP
ajis02-391	228	8	standards	standard	NOUN
ajis02-391	228	9	possessed	possess	VERB
ajis02-391	228	10	a	a	DET
ajis02-391	228	11	threat	threat	NOUN
ajis02-391	228	12	as	as	SCONJ
ajis02-391	228	13	it	it	PRON
ajis02-391	228	14	was	be	AUX
ajis02-391	228	15	seen	see	VERB
ajis02-391	228	16	to	to	PART
ajis02-391	228	17	stifle	stifle	VERB
ajis02-391	228	18	the	the	DET
ajis02-391	228	19	creativity	creativity	NOUN
ajis02-391	228	20	needed	need	VERB
ajis02-391	228	21	for	for	ADP
ajis02-391	228	22	product	product	NOUN
ajis02-391	228	23	innovations	innovation	NOUN
ajis02-391	228	24	.	.	PUNCT
ajis02-391	229	1	this	this	PRON
ajis02-391	229	2	was	be	AUX
ajis02-391	229	3	causing	cause	VERB
ajis02-391	229	4	some	some	DET
ajis02-391	229	5	concerns	concern	NOUN
ajis02-391	229	6	among	among	ADP
ajis02-391	229	7	management	management	NOUN
ajis02-391	229	8	as	as	ADV
ajis02-391	229	9	well	well	ADV
ajis02-391	229	10	as	as	ADP
ajis02-391	229	11	staff	staff	NOUN
ajis02-391	229	12	resistance	resistance	NOUN
ajis02-391	229	13	.	.	PUNCT
ajis02-391	230	1	the	the	DET
ajis02-391	230	2	limited	limited	ADJ
ajis02-391	230	3	nature	nature	NOUN
ajis02-391	230	4	of	of	ADP
ajis02-391	230	5	current	current	ADJ
ajis02-391	230	6	quality	quality	NOUN
ajis02-391	230	7	management	management	NOUN
ajis02-391	230	8	systems	system	NOUN
ajis02-391	230	9	was	be	AUX
ajis02-391	230	10	also	also	ADV
ajis02-391	230	11	highlighted	highlight	VERB
ajis02-391	230	12	as	as	SCONJ
ajis02-391	230	13	it	it	PRON
ajis02-391	230	14	was	be	AUX
ajis02-391	230	15	observed	observe	VERB
ajis02-391	231	1	that	that	SCONJ
ajis02-391	231	2	some	some	PRON
ajis02-391	231	3	of	of	ADP
ajis02-391	231	4	the	the	DET
ajis02-391	231	5	business	business	NOUN
ajis02-391	231	6	processes	process	NOUN
ajis02-391	231	7	,	,	PUNCT
ajis02-391	231	8	eg	eg	NOUN
ajis02-391	231	9	.	.	PUNCT
ajis02-391	231	10	pre	pre	ADJ
ajis02-391	231	11	-	-	ADJ
ajis02-391	231	12	sales	sales	ADJ
ajis02-391	231	13	activities	activity	NOUN
ajis02-391	231	14	and	and	CCONJ
ajis02-391	231	15	tender	tender	NOUN
ajis02-391	231	16	processing	processing	NOUN
ajis02-391	231	17	,	,	PUNCT
ajis02-391	231	18	all	all	PRON
ajis02-391	231	19	of	of	ADP
ajis02-391	231	20	which	which	PRON
ajis02-391	231	21	are	be	AUX
ajis02-391	231	22	important	important	ADJ
ajis02-391	231	23	for	for	SCONJ
ajis02-391	231	24	the	the	DET
ajis02-391	231	25	competitiveness	competitiveness	NOUN
ajis02-391	231	26	in	in	ADP
ajis02-391	231	27	the	the	DET
ajis02-391	231	28	long	long	ADJ
ajis02-391	231	29	run	run	NOUN
ajis02-391	231	30	and	and	CCONJ
ajis02-391	231	31	for	for	ADP
ajis02-391	231	32	commercial	commercial	ADJ
ajis02-391	231	33	success	success	NOUN
ajis02-391	231	34	in	in	ADP
ajis02-391	231	35	the	the	DET
ajis02-391	231	36	short	short	ADJ
ajis02-391	231	37	run	run	NOUN
ajis02-391	231	38	were	be	AUX
ajis02-391	231	39	not	not	PART
ajis02-391	231	40	covered	cover	VERB
ajis02-391	231	41	.	.	PUNCT
ajis02-391	232	1	measurement	measurement	NOUN
ajis02-391	232	2	is	be	AUX
ajis02-391	232	3	the	the	DET
ajis02-391	232	4	key	key	NOUN
ajis02-391	232	5	to	to	ADP
ajis02-391	232	6	continuous	continuous	ADJ
ajis02-391	232	7	improvement	improvement	NOUN
ajis02-391	232	8	the	the	DET
ajis02-391	232	9	quality	quality	NOUN
ajis02-391	232	10	management	management	NOUN
ajis02-391	232	11	systems	system	NOUN
ajis02-391	232	12	should	should	AUX
ajis02-391	232	13	be	be	AUX
ajis02-391	232	14	seen	see	VERB
ajis02-391	232	15	as	as	ADP
ajis02-391	232	16	a	a	DET
ajis02-391	232	17	step	step	NOUN
ajis02-391	232	18	towards	towards	ADP
ajis02-391	232	19	total	total	ADJ
ajis02-391	232	20	quality	quality	NOUN
ajis02-391	232	21	management	management	NOUN
ajis02-391	232	22	.	.	PUNCT
ajis02-391	233	1	tqm	tqm	PROPN
ajis02-391	233	2	is	be	AUX
ajis02-391	233	3	about	about	ADP
ajis02-391	233	4	continuous	continuous	ADJ
ajis02-391	233	5	improvement	improvement	NOUN
ajis02-391	233	6	for	for	ADP
ajis02-391	233	7	which	which	PRON
ajis02-391	233	8	three	three	NUM
ajis02-391	233	9	components	component	NOUN
ajis02-391	233	10	are	be	AUX
ajis02-391	233	11	needed	need	VERB
ajis02-391	233	12	:	:	PUNCT
ajis02-391	233	13	management	management	NOUN
ajis02-391	233	14	commitment	commitment	NOUN
ajis02-391	233	15	for	for	ADP
ajis02-391	233	16	improvement	improvement	NOUN
ajis02-391	233	17	,	,	PUNCT
ajis02-391	233	18	motivation	motivation	NOUN
ajis02-391	233	19	for	for	ADP
ajis02-391	233	20	improvement	improvement	NOUN
ajis02-391	233	21	,	,	PUNCT
ajis02-391	233	22	and	and	CCONJ
ajis02-391	233	23	measurement	measurement	NOUN
ajis02-391	233	24	for	for	ADP
ajis02-391	233	25	improvement	improvement	NOUN
ajis02-391	233	26	(	(	PUNCT
ajis02-391	233	27	alter	alter	NOUN
ajis02-391	233	28	(	(	PUNCT
ajis02-391	233	29	1993	1993	NUM
ajis02-391	233	30	)	)	PUNCT
ajis02-391	233	31	)	)	PUNCT
ajis02-391	233	32	.	.	PUNCT
ajis02-391	234	1	if	if	SCONJ
ajis02-391	234	2	any	any	PRON
ajis02-391	234	3	of	of	ADP
ajis02-391	234	4	the	the	DET
ajis02-391	234	5	three	three	NUM
ajis02-391	234	6	components	component	NOUN
ajis02-391	234	7	is	be	AUX
ajis02-391	234	8	missing	miss	VERB
ajis02-391	234	9	the	the	DET
ajis02-391	234	10	organisation	organisation	NOUN
ajis02-391	234	11	may	may	AUX
ajis02-391	234	12	not	not	PART
ajis02-391	234	13	be	be	AUX
ajis02-391	234	14	delivering	deliver	VERB
ajis02-391	234	15	competitive	competitive	ADJ
ajis02-391	234	16	quality	quality	NOUN
ajis02-391	234	17	.	.	PUNCT
ajis02-391	235	1	this	this	DET
ajis02-391	235	2	study	study	NOUN
ajis02-391	235	3	showed	show	VERB
ajis02-391	235	4	that	that	SCONJ
ajis02-391	235	5	any	any	DET
ajis02-391	235	6	measurement	measurement	NOUN
ajis02-391	235	7	for	for	ADP
ajis02-391	235	8	improvement	improvement	NOUN
ajis02-391	235	9	is	be	AUX
ajis02-391	235	10	considered	consider	VERB
ajis02-391	235	11	very	very	ADV
ajis02-391	235	12	difficult	difficult	ADJ
ajis02-391	235	13	in	in	ADP
ajis02-391	235	14	the	the	DET
ajis02-391	235	15	systems	system	NOUN
ajis02-391	235	16	houses	house	NOUN
ajis02-391	235	17	even	even	ADV
ajis02-391	235	18	though	though	SCONJ
ajis02-391	235	19	the	the	DET
ajis02-391	235	20	companies	company	NOUN
ajis02-391	235	21	do	do	AUX
ajis02-391	235	22	collect	collect	VERB
ajis02-391	235	23	a	a	DET
ajis02-391	235	24	variety	variety	NOUN
ajis02-391	235	25	of	of	ADP
ajis02-391	235	26	customer	customer	NOUN
ajis02-391	235	27	and	and	CCONJ
ajis02-391	235	28	development	development	NOUN
ajis02-391	235	29	trouble	trouble	NOUN
ajis02-391	235	30	reports	report	VERB
ajis02-391	235	31	.	.	PUNCT
ajis02-391	236	1	partly	partly	ADV
ajis02-391	236	2	because	because	SCONJ
ajis02-391	236	3	of	of	ADP
ajis02-391	236	4	the	the	DET
ajis02-391	236	5	qualitative	qualitative	ADJ
ajis02-391	236	6	nature	nature	NOUN
ajis02-391	236	7	of	of	ADP
ajis02-391	236	8	the	the	DET
ajis02-391	236	9	information	information	NOUN
ajis02-391	236	10	in	in	ADP
ajis02-391	236	11	such	such	ADJ
ajis02-391	236	12	reports	report	NOUN
ajis02-391	236	13	and	and	CCONJ
ajis02-391	236	14	partly	partly	ADV
ajis02-391	236	15	because	because	SCONJ
ajis02-391	236	16	the	the	DET
ajis02-391	236	17	main	main	ADJ
ajis02-391	236	18	objective	objective	NOUN
ajis02-391	236	19	is	be	AUX
ajis02-391	236	20	to	to	PART
ajis02-391	236	21	give	give	VERB
ajis02-391	236	22	enough	enough	ADJ
ajis02-391	236	23	information	information	NOUN
ajis02-391	236	24	to	to	ADP
ajis02-391	236	25	the	the	DET
ajis02-391	236	26	development	development	NOUN
ajis02-391	236	27	team	team	NOUN
ajis02-391	236	28	to	to	PART
ajis02-391	236	29	help	help	VERB
ajis02-391	236	30	them	they	PRON
ajis02-391	236	31	fix	fix	VERB
ajis02-391	236	32	the	the	DET
ajis02-391	236	33	system	system	NOUN
ajis02-391	236	34	according	accord	VERB
ajis02-391	236	35	to	to	ADP
ajis02-391	236	36	the	the	DET
ajis02-391	236	37	customer	customer	NOUN
ajis02-391	236	38	's	's	PART
ajis02-391	236	39	complaints	complaint	NOUN
ajis02-391	236	40	.	.	PUNCT
ajis02-391	237	1	although	although	SCONJ
ajis02-391	237	2	trouble	trouble	NOUN
ajis02-391	237	3	reports	report	NOUN
ajis02-391	237	4	are	be	AUX
ajis02-391	237	5	collated	collate	VERB
ajis02-391	237	6	and	and	CCONJ
ajis02-391	237	7	kept	keep	VERB
ajis02-391	237	8	in	in	ADP
ajis02-391	237	9	files	file	NOUN
ajis02-391	237	10	they	they	PRON
ajis02-391	237	11	can	can	AUX
ajis02-391	237	12	not	not	PART
ajis02-391	237	13	easily	easily	ADV
ajis02-391	237	14	be	be	AUX
ajis02-391	237	15	used	use	VERB
ajis02-391	237	16	for	for	ADP
ajis02-391	237	17	other	other	ADJ
ajis02-391	237	18	purposes	purpose	NOUN
ajis02-391	237	19	,	,	PUNCT
ajis02-391	237	20	eg	eg	NOUN
ajis02-391	237	21	.	.	PUNCT
ajis02-391	238	1	for	for	ADP
ajis02-391	238	2	collecting	collect	VERB
ajis02-391	238	3	statistics	statistic	NOUN
ajis02-391	238	4	of	of	ADP
ajis02-391	238	5	the	the	DET
ajis02-391	238	6	nature	nature	NOUN
ajis02-391	238	7	of	of	ADP
ajis02-391	238	8	complaints	complaint	NOUN
ajis02-391	238	9	and	and	CCONJ
ajis02-391	238	10	system	system	NOUN
ajis02-391	238	11	modifications	modification	NOUN
ajis02-391	238	12	,	,	PUNCT
ajis02-391	238	13	without	without	ADP
ajis02-391	238	14	developing	develop	VERB
ajis02-391	238	15	,	,	PUNCT
ajis02-391	238	16	a	a	DET
ajis02-391	238	17	way	way	NOUN
ajis02-391	238	18	to	to	PART
ajis02-391	238	19	analyse	analyse	VERB
ajis02-391	238	20	and	and	CCONJ
ajis02-391	238	21	classify	classify	VERB
ajis02-391	238	22	the	the	DET
ajis02-391	238	23	complaints	complaint	NOUN
ajis02-391	238	24	.	.	PUNCT
ajis02-391	239	1	we	we	PRON
ajis02-391	239	2	feel	feel	VERB
ajis02-391	239	3	that	that	SCONJ
ajis02-391	239	4	a	a	DET
ajis02-391	239	5	content	content	NOUN
ajis02-391	239	6	analysis	analysis	NOUN
ajis02-391	239	7	type	type	NOUN
ajis02-391	239	8	of	of	ADP
ajis02-391	239	9	study	study	NOUN
ajis02-391	239	10	of	of	ADP
ajis02-391	239	11	the	the	DET
ajis02-391	239	12	trouble	trouble	NOUN
ajis02-391	239	13	report	report	NOUN
ajis02-391	239	14	files	file	NOUN
ajis02-391	239	15	would	would	AUX
ajis02-391	239	16	provide	provide	VERB
ajis02-391	239	17	ideas	idea	NOUN
ajis02-391	239	18	of	of	ADP
ajis02-391	239	19	an	an	DET
ajis02-391	239	20	appropriate	appropriate	ADJ
ajis02-391	239	21	classification	classification	NOUN
ajis02-391	239	22	which	which	PRON
ajis02-391	239	23	would	would	AUX
ajis02-391	239	24	suit	suit	VERB
ajis02-391	239	25	the	the	DET
ajis02-391	239	26	company	company	NOUN
ajis02-391	239	27	and	and	CCONJ
ajis02-391	239	28	support	support	VERB
ajis02-391	239	29	the	the	DET
ajis02-391	239	30	management	management	NOUN
ajis02-391	239	31	to	to	PART
ajis02-391	239	32	control	control	VERB
ajis02-391	239	33	and	and	CCONJ
ajis02-391	239	34	assure	assure	VERB
ajis02-391	239	35	the	the	DET
ajis02-391	239	36	quality	quality	NOUN
ajis02-391	239	37	of	of	ADP
ajis02-391	239	38	systems	system	NOUN
ajis02-391	239	39	development	development	NOUN
ajis02-391	239	40	.	.	PUNCT
ajis02-391	240	1	analysis	analysis	NOUN
ajis02-391	240	2	of	of	ADP
ajis02-391	240	3	value	value	NOUN
ajis02-391	240	4	activities	activity	NOUN
ajis02-391	240	5	and	and	CCONJ
ajis02-391	240	6	their	their	PRON
ajis02-391	240	7	relationships	relationship	NOUN
ajis02-391	240	8	the	the	DET
ajis02-391	240	9	management	management	NOUN
ajis02-391	240	10	understands	understand	VERB
ajis02-391	240	11	too	too	ADV
ajis02-391	240	12	well	well	ADV
ajis02-391	240	13	that	that	SCONJ
ajis02-391	240	14	the	the	DET
ajis02-391	240	15	money	money	NOUN
ajis02-391	240	16	is	be	AUX
ajis02-391	240	17	not	not	PART
ajis02-391	240	18	just	just	ADV
ajis02-391	240	19	magic	magic	ADJ
ajis02-391	240	20	,	,	PUNCT
ajis02-391	240	21	the	the	DET
ajis02-391	240	22	tasks	task	NOUN
ajis02-391	240	23	require	require	VERB
ajis02-391	240	24	a	a	DET
ajis02-391	240	25	balanced	balanced	ADJ
ajis02-391	240	26	combination	combination	NOUN
ajis02-391	240	27	of	of	ADP
ajis02-391	240	28	interpersonal	interpersonal	ADJ
ajis02-391	240	29	skills	skill	NOUN
ajis02-391	240	30	,	,	PUNCT
ajis02-391	240	31	technical	technical	ADJ
ajis02-391	240	32	skills	skill	NOUN
ajis02-391	240	33	and	and	CCONJ
ajis02-391	240	34	a	a	DET
ajis02-391	240	35	quality	quality	NOUN
ajis02-391	240	36	system	system	NOUN
ajis02-391	240	37	.	.	PUNCT
ajis02-391	241	1	to	to	PART
ajis02-391	241	2	define	define	VERB
ajis02-391	241	3	the	the	DET
ajis02-391	241	4	optimal	optimal	ADJ
ajis02-391	241	5	level	level	NOUN
ajis02-391	241	6	of	of	ADP
ajis02-391	241	7	quality	quality	NOUN
ajis02-391	241	8	for	for	ADP
ajis02-391	241	9	each	each	DET
ajis02-391	241	10	task	task	NOUN
ajis02-391	241	11	,	,	PUNCT
ajis02-391	241	12	multiple	multiple	ADJ
ajis02-391	241	13	perspectives	perspective	NOUN
ajis02-391	241	14	are	be	AUX
ajis02-391	241	15	needed	need	VERB
ajis02-391	241	16	to	to	PART
ajis02-391	241	17	appreciate	appreciate	VERB
ajis02-391	241	18	the	the	DET
ajis02-391	241	19	relative	relative	ADJ
ajis02-391	241	20	nature	nature	NOUN
ajis02-391	241	21	of	of	ADP
ajis02-391	241	22	quality	quality	NOUN
ajis02-391	241	23	.	.	PUNCT
ajis02-391	242	1	quality	quality	NOUN
ajis02-391	242	2	procedures	procedure	NOUN
ajis02-391	242	3	in	in	ADP
ajis02-391	242	4	place	place	NOUN
ajis02-391	242	5	enable	enable	VERB
ajis02-391	242	6	the	the	DET
ajis02-391	242	7	organisational	organisational	ADJ
ajis02-391	242	8	change	change	NOUN
ajis02-391	242	9	,	,	PUNCT
ajis02-391	242	10	as	as	SCONJ
ajis02-391	242	11	the	the	DET
ajis02-391	242	12	quality	quality	NOUN
ajis02-391	242	13	manager	manager	NOUN
ajis02-391	242	14	of	of	ADP
ajis02-391	242	15	the	the	DET
ajis02-391	242	16	company	company	NOUN
ajis02-391	242	17	a	a	DET
ajis02-391	242	18	put	put	NOUN
ajis02-391	242	19	it	it	PRON
ajis02-391	242	20	:	:	PUNCT
ajis02-391	242	21	"	"	PUNCT
ajis02-391	242	22	quality	quality	NOUN
ajis02-391	242	23	culture	culture	NOUN
ajis02-391	242	24	is	be	AUX
ajis02-391	242	25	an	an	DET
ajis02-391	242	26	evasive	evasive	ADJ
ajis02-391	242	27	thing	thing	NOUN
ajis02-391	242	28	that	that	PRON
ajis02-391	242	29	will	will	AUX
ajis02-391	242	30	just	just	ADV
ajis02-391	242	31	develop	develop	VERB
ajis02-391	242	32	over	over	ADP
ajis02-391	242	33	time	time	NOUN
ajis02-391	242	34	,	,	PUNCT
ajis02-391	242	35	we	we	PRON
ajis02-391	242	36	put	put	VERB
ajis02-391	242	37	signs	sign	NOUN
ajis02-391	242	38	everywhere	everywhere	ADV
ajis02-391	242	39	"	"	PUNCT
ajis02-391	242	40	.	.	PUNCT
ajis02-391	243	1	two	two	NUM
ajis02-391	243	2	interrelated	interrelated	ADJ
ajis02-391	243	3	issues	issue	NOUN
ajis02-391	243	4	seem	seem	VERB
ajis02-391	243	5	to	to	PART
ajis02-391	243	6	inhibit	inhibit	VERB
ajis02-391	243	7	the	the	DET
ajis02-391	243	8	rapid	rapid	ADJ
ajis02-391	243	9	expansion	expansion	NOUN
ajis02-391	243	10	of	of	ADP
ajis02-391	243	11	quality	quality	NOUN
ajis02-391	243	12	improvement	improvement	NOUN
ajis02-391	243	13	programmes	programme	NOUN
ajis02-391	243	14	.	.	PUNCT
ajis02-391	244	1	first	first	ADV
ajis02-391	244	2	,	,	PUNCT
ajis02-391	244	3	the	the	DET
ajis02-391	244	4	market	market	NOUN
ajis02-391	244	5	was	be	AUX
ajis02-391	244	6	not	not	PART
ajis02-391	244	7	seen	see	VERB
ajis02-391	244	8	to	to	PART
ajis02-391	244	9	be	be	AUX
ajis02-391	244	10	mature	mature	ADJ
ajis02-391	244	11	enough	enough	ADV
ajis02-391	244	12	as	as	SCONJ
ajis02-391	244	13	the	the	DET
ajis02-391	244	14	customers	customer	NOUN
ajis02-391	244	15	are	be	AUX
ajis02-391	244	16	not	not	PART
ajis02-391	244	17	willing	willing	ADJ
ajis02-391	244	18	to	to	PART
ajis02-391	244	19	pay	pay	VERB
ajis02-391	244	20	for	for	ADP
ajis02-391	244	21	the	the	DET
ajis02-391	244	22	increased	increase	VERB
ajis02-391	244	23	quality	quality	NOUN
ajis02-391	244	24	which	which	PRON
ajis02-391	244	25	is	be	AUX
ajis02-391	244	26	something	something	PRON
ajis02-391	244	27	intangible	intangible	ADJ
ajis02-391	244	28	and	and	CCONJ
ajis02-391	244	29	not	not	PART
ajis02-391	244	30	influencing	influence	VERB
ajis02-391	244	31	their	their	PRON
ajis02-391	244	32	day	day	NOUN
ajis02-391	244	33	to	to	ADP
ajis02-391	244	34	day	day	NOUN
ajis02-391	244	35	use	use	NOUN
ajis02-391	244	36	of	of	ADP
ajis02-391	244	37	the	the	DET
ajis02-391	244	38	system	system	NOUN
ajis02-391	244	39	being	be	AUX
ajis02-391	244	40	supplied	supply	VERB
ajis02-391	244	41	.	.	PUNCT
ajis02-391	245	1	secondly	secondly	ADV
ajis02-391	245	2	,	,	PUNCT
ajis02-391	245	3	the	the	DET
ajis02-391	245	4	management	management	NOUN
ajis02-391	245	5	's	's	PART
ajis02-391	245	6	opinions	opinion	NOUN
ajis02-391	245	7	about	about	ADP
ajis02-391	245	8	linkages	linkage	NOUN
ajis02-391	245	9	between	between	ADP
ajis02-391	245	10	the	the	DET
ajis02-391	245	11	quality	quality	NOUN
ajis02-391	245	12	management	management	NOUN
ajis02-391	245	13	systems	system	NOUN
ajis02-391	245	14	and	and	CCONJ
ajis02-391	245	15	business	business	NOUN
ajis02-391	245	16	development	development	NOUN
ajis02-391	245	17	vary	vary	VERB
ajis02-391	245	18	from	from	ADP
ajis02-391	245	19	no	no	DET
ajis02-391	245	20	relationship	relationship	NOUN
ajis02-391	245	21	at	at	ADV
ajis02-391	245	22	all	all	ADV
ajis02-391	245	23	to	to	PART
ajis02-391	245	24	vaguely	vaguely	ADV
ajis02-391	245	25	supportive	supportive	ADJ
ajis02-391	245	26	.	.	PUNCT
ajis02-391	246	1	we	we	PRON
ajis02-391	246	2	feel	feel	VERB
ajis02-391	246	3	that	that	SCONJ
ajis02-391	246	4	sales	sale	NOUN
ajis02-391	246	5	cycle	cycle	NOUN
ajis02-391	246	6	activities	activity	NOUN
ajis02-391	246	7	should	should	AUX
ajis02-391	246	8	be	be	AUX
ajis02-391	246	9	explored	explore	VERB
ajis02-391	246	10	more	more	ADJ
ajis02-391	246	11	to	to	PART
ajis02-391	246	12	discover	discover	VERB
ajis02-391	246	13	elements	element	NOUN
ajis02-391	246	14	that	that	PRON
ajis02-391	246	15	have	have	VERB
ajis02-391	246	16	major	major	ADJ
ajis02-391	246	17	impact	impact	NOUN
ajis02-391	246	18	on	on	ADP
ajis02-391	246	19	both	both	CCONJ
ajis02-391	246	20	the	the	DET
ajis02-391	246	21	success	success	NOUN
ajis02-391	246	22	rates	rate	NOUN
ajis02-391	246	23	of	of	ADP
ajis02-391	246	24	tenders	tender	NOUN
ajis02-391	246	25	and	and	CCONJ
ajis02-391	246	26	to	to	PART
ajis02-391	246	27	provide	provide	VERB
ajis02-391	246	28	hints	hint	NOUN
ajis02-391	246	29	about	about	ADP
ajis02-391	246	30	how	how	SCONJ
ajis02-391	246	31	customer	customer	NOUN
ajis02-391	246	32	requirements	requirement	NOUN
ajis02-391	246	33	will	will	AUX
ajis02-391	246	34	be	be	AUX
ajis02-391	246	35	changing	change	VERB
ajis02-391	246	36	during	during	ADP
ajis02-391	246	37	the	the	DET
ajis02-391	246	38	development	development	NOUN
ajis02-391	246	39	process	process	NOUN
ajis02-391	246	40	.	.	PUNCT
ajis02-391	247	1	generally	generally	ADV
ajis02-391	247	2	the	the	DET
ajis02-391	247	3	management	management	NOUN
ajis02-391	247	4	agreed	agree	VERB
ajis02-391	247	5	that	that	SCONJ
ajis02-391	247	6	pre	pre	ADJ
ajis02-391	247	7	-	-	NOUN
ajis02-391	247	8	sales	sale	NOUN
ajis02-391	247	9	and	and	CCONJ
ajis02-391	247	10	research	research	NOUN
ajis02-391	247	11	and	and	CCONJ
ajis02-391	247	12	development	development	NOUN
ajis02-391	247	13	tasks	task	NOUN
ajis02-391	247	14	should	should	AUX
ajis02-391	247	15	be	be	AUX
ajis02-391	247	16	incorporated	incorporate	VERB
ajis02-391	247	17	in	in	ADP
ajis02-391	247	18	the	the	DET
ajis02-391	247	19	quality	quality	NOUN
ajis02-391	247	20	management	management	NOUN
ajis02-391	247	21	system	system	NOUN
ajis02-391	247	22	,	,	PUNCT
ajis02-391	247	23	but	but	CCONJ
ajis02-391	247	24	they	they	PRON
ajis02-391	247	25	did	do	AUX
ajis02-391	247	26	not	not	PART
ajis02-391	247	27	really	really	ADV
ajis02-391	247	28	have	have	VERB
ajis02-391	247	29	any	any	DET
ajis02-391	247	30	suggestions	suggestion	NOUN
ajis02-391	247	31	on	on	ADP
ajis02-391	247	32	how	how	SCONJ
ajis02-391	247	33	to	to	PART
ajis02-391	247	34	go	go	VERB
ajis02-391	247	35	about	about	ADP
ajis02-391	247	36	it	it	PRON
ajis02-391	247	37	.	.	PUNCT
ajis02-391	248	1	the	the	DET
ajis02-391	248	2	main	main	ADJ
ajis02-391	248	3	problem	problem	NOUN
ajis02-391	248	4	was	be	AUX
ajis02-391	248	5	:	:	PUNCT
ajis02-391	248	6	how	how	SCONJ
ajis02-391	248	7	to	to	PART
ajis02-391	248	8	control	control	VERB
ajis02-391	248	9	the	the	DET
ajis02-391	248	10	quality	quality	NOUN
ajis02-391	248	11	of	of	ADP
ajis02-391	248	12	these	these	DET
ajis02-391	248	13	activities	activity	NOUN
ajis02-391	248	14	and	and	CCONJ
ajis02-391	248	15	how	how	SCONJ
ajis02-391	248	16	to	to	PART
ajis02-391	248	17	measure	measure	VERB
ajis02-391	248	18	the	the	DET
ajis02-391	248	19	impact	impact	NOUN
ajis02-391	248	20	of	of	ADP
ajis02-391	248	21	those	those	DET
ajis02-391	248	22	activities	activity	NOUN
ajis02-391	248	23	on	on	ADP
ajis02-391	248	24	customer	customer	NOUN
ajis02-391	248	25	satisfaction	satisfaction	NOUN
ajis02-391	248	26	and	and	CCONJ
ajis02-391	248	27	on	on	ADP
ajis02-391	248	28	revenue	revenue	NOUN
ajis02-391	248	29	development	development	NOUN
ajis02-391	248	30	.	.	PUNCT
ajis02-391	249	1	furthermore	furthermore	ADV
ajis02-391	249	2	,	,	PUNCT
ajis02-391	249	3	because	because	SCONJ
ajis02-391	249	4	these	these	DET
ajis02-391	249	5	activities	activity	NOUN
ajis02-391	249	6	are	be	AUX
ajis02-391	249	7	less	less	ADV
ajis02-391	249	8	structured	structured	ADJ
ajis02-391	249	9	and	and	CCONJ
ajis02-391	249	10	involve	involve	VERB
ajis02-391	249	11	hidden	hidden	ADJ
ajis02-391	249	12	knowledge	knowledge	NOUN
ajis02-391	249	13	it	it	PRON
ajis02-391	249	14	is	be	AUX
ajis02-391	249	15	very	very	ADV
ajis02-391	249	16	difficult	difficult	ADJ
ajis02-391	249	17	to	to	PART
ajis02-391	249	18	describe	describe	VERB
ajis02-391	249	19	them	they	PRON
ajis02-391	249	20	explicitly	explicitly	ADV
ajis02-391	249	21	and	and	CCONJ
ajis02-391	249	22	in	in	ADP
ajis02-391	249	23	a	a	DET
ajis02-391	249	24	way	way	NOUN
ajis02-391	249	25	that	that	PRON
ajis02-391	249	26	they	they	PRON
ajis02-391	249	27	could	could	AUX
ajis02-391	249	28	be	be	AUX
ajis02-391	249	29	included	include	VERB
ajis02-391	249	30	in	in	ADP
ajis02-391	249	31	the	the	DET
ajis02-391	249	32	company	company	NOUN
ajis02-391	249	33	's	's	PART
ajis02-391	249	34	qms	qms	NOUN
ajis02-391	249	35	.	.	PUNCT
ajis02-391	249	36	to	to	PART
ajis02-391	249	37	make	make	VERB
ajis02-391	249	38	the	the	DET
ajis02-391	249	39	qms	qms	NOUN
ajis02-391	249	40	support	support	VERB
ajis02-391	249	41	highly	highly	ADV
ajis02-391	249	42	unstructured	unstructured	ADJ
ajis02-391	249	43	tasks	task	NOUN
ajis02-391	249	44	such	such	ADJ
ajis02-391	249	45	as	as	ADP
ajis02-391	249	46	sales	sale	NOUN
ajis02-391	249	47	and	and	CCONJ
ajis02-391	249	48	pre	pre	ADJ
ajis02-391	249	49	-	-	ADJ
ajis02-391	249	50	sale	sale	ADJ
ajis02-391	249	51	activities	activity	NOUN
ajis02-391	249	52	or	or	CCONJ
ajis02-391	249	53	ongoing	ongoing	ADJ
ajis02-391	249	54	research	research	NOUN
ajis02-391	249	55	and	and	CCONJ
ajis02-391	249	56	development	development	NOUN
ajis02-391	249	57	,	,	PUNCT
ajis02-391	249	58	an	an	DET
ajis02-391	249	59	analysis	analysis	NOUN
ajis02-391	249	60	of	of	ADP
ajis02-391	249	61	the	the	DET
ajis02-391	249	62	internal	internal	ADJ
ajis02-391	249	63	competencies	competency	NOUN
ajis02-391	249	64	of	of	ADP
ajis02-391	249	65	the	the	DET
ajis02-391	249	66	systems	system	NOUN
ajis02-391	249	67	houses	house	NOUN
ajis02-391	249	68	should	should	AUX
ajis02-391	249	69	be	be	AUX
ajis02-391	249	70	carried	carry	VERB
ajis02-391	249	71	out	out	ADP
ajis02-391	249	72	.	.	PUNCT
ajis02-391	250	1	the	the	DET
ajis02-391	250	2	analysis	analysis	NOUN
ajis02-391	250	3	should	should	AUX
ajis02-391	250	4	include	include	VERB
ajis02-391	250	5	a	a	DET
ajis02-391	250	6	detailed	detailed	ADJ
ajis02-391	250	7	evaluation	evaluation	NOUN
ajis02-391	250	8	of	of	ADP
ajis02-391	250	9	the	the	DET
ajis02-391	250	10	relationship	relationship	NOUN
ajis02-391	250	11	between	between	ADP
ajis02-391	250	12	business	business	NOUN
ajis02-391	250	13	development	development	NOUN
ajis02-391	250	14	and	and	CCONJ
ajis02-391	250	15	quality	quality	NOUN
ajis02-391	250	16	software	software	NOUN
ajis02-391	250	17	processes	process	NOUN
ajis02-391	250	18	.	.	PUNCT
ajis02-391	251	1	the	the	DET
ajis02-391	251	2	value	value	NOUN
ajis02-391	251	3	chain	chain	NOUN
ajis02-391	251	4	analysis-	analysis-	X
ajis02-391	251	5	*	*	NOUN
ajis02-391	251	6	which	which	PRON
ajis02-391	251	7	examines	examine	VERB
ajis02-391	251	8	the	the	DET
ajis02-391	251	9	flow	flow	NOUN
ajis02-391	251	10	of	of	ADP
ajis02-391	251	11	primary	primary	ADJ
ajis02-391	251	12	and	and	CCONJ
ajis02-391	251	13	supporting	support	VERB
ajis02-391	251	14	activities	activity	NOUN
ajis02-391	251	15	that	that	PRON
ajis02-391	251	16	lead	lead	VERB
ajis02-391	251	17	to	to	ADP
ajis02-391	251	18	successful	successful	ADJ
ajis02-391	251	19	product	product	NOUN
ajis02-391	251	20	and	and	CCONJ
ajis02-391	251	21	service	service	NOUN
ajis02-391	251	22	provision	provision	NOUN
ajis02-391	251	23	would	would	AUX
ajis02-391	251	24	help	help	VERB
ajis02-391	251	25	the	the	DET
ajis02-391	251	26	managers	manager	NOUN
ajis02-391	251	27	to	to	PART
ajis02-391	251	28	direct	direct	VERB
ajis02-391	251	29	their	their	PRON
ajis02-391	251	30	effort	effort	NOUN
ajis02-391	251	31	into	into	ADP
ajis02-391	251	32	areas	area	NOUN
ajis02-391	251	33	that	that	PRON
ajis02-391	251	34	improve	improve	VERB
ajis02-391	251	35	the	the	DET
ajis02-391	251	36	competitiveness	competitiveness	NOUN
ajis02-391	251	37	of	of	ADP
ajis02-391	251	38	the	the	DET
ajis02-391	251	39	systems	system	NOUN
ajis02-391	251	40	house	house	NOUN
ajis02-391	251	41	.	.	PUNCT
ajis02-391	252	1	we	we	PRON
ajis02-391	252	2	feel	feel	VERB
ajis02-391	252	3	that	that	SCONJ
ajis02-391	252	4	the	the	DET
ajis02-391	252	5	resulting	result	VERB
ajis02-391	252	6	overall	overall	ADJ
ajis02-391	252	7	picture	picture	NOUN
ajis02-391	252	8	of	of	ADP
ajis02-391	252	9	the	the	DET
ajis02-391	252	10	company	company	NOUN
ajis02-391	252	11	's	's	PART
ajis02-391	252	12	activities	activity	NOUN
ajis02-391	252	13	will	will	AUX
ajis02-391	252	14	smooth	smooth	VERB
ajis02-391	252	15	the	the	DET
ajis02-391	252	16	way	way	NOUN
ajis02-391	252	17	to	to	PART
ajis02-391	252	18	total	total	VERB
ajis02-391	252	19	quality	quality	NOUN
ajis02-391	252	20	management	management	NOUN
ajis02-391	252	21	.	.	PUNCT
ajis02-391	253	1	acknowledgment	acknowledgment	NOUN
ajis02-391	253	2	the	the	DET
ajis02-391	253	3	author	author	NOUN
ajis02-391	253	4	wishes	wish	VERB
ajis02-391	253	5	to	to	PART
ajis02-391	253	6	acknowledge	acknowledge	VERB
ajis02-391	253	7	the	the	DET
ajis02-391	253	8	grateful	grateful	ADJ
ajis02-391	253	9	support	support	NOUN
ajis02-391	253	10	of	of	ADP
ajis02-391	253	11	all	all	DET
ajis02-391	253	12	those	those	DET
ajis02-391	253	13	executives	executive	NOUN
ajis02-391	253	14	from	from	ADP
ajis02-391	253	15	the	the	DET
ajis02-391	253	16	six	six	NUM
ajis02-391	253	17	software	software	NOUN
ajis02-391	253	18	houses	house	NOUN
ajis02-391	253	19	in	in	ADP
ajis02-391	253	20	australia	australia	NOUN
ajis02-391	253	21	participating	participate	VERB
ajis02-391	253	22	in	in	ADP
ajis02-391	253	23	this	this	DET
ajis02-391	253	24	research	research	NOUN
ajis02-391	253	25	and	and	CCONJ
ajis02-391	253	26	thanks	thank	NOUN
ajis02-391	253	27	the	the	DET
ajis02-391	253	28	department	department	NOUN
ajis02-391	253	29	of	of	ADP
ajis02-391	253	30	industry	industry	NOUN
ajis02-391	253	31	,	,	PUNCT
ajis02-391	253	32	technology	technology	NOUN
ajis02-391	253	33	and	and	CCONJ
ajis02-391	253	34	regional	regional	ADJ
ajis02-391	253	35	development	development	NOUN
ajis02-391	253	36	for	for	ADP
ajis02-391	253	37	initiating	initiate	VERB
ajis02-391	253	38	this	this	DET
ajis02-391	253	39	research	research	NOUN
ajis02-391	253	40	and	and	CCONJ
ajis02-391	253	41	supporting	support	VERB
ajis02-391	253	42	it	it	PRON
ajis02-391	253	43	in	in	ADP
ajis02-391	253	44	many	many	ADJ
ajis02-391	253	45	ways	way	NOUN
ajis02-391	253	46	.	.	PUNCT
ajis02-391	254	1	5	5	NUM
ajis02-391	254	2	see	see	VERB
ajis02-391	254	3	partridge	partridge	NOUN
ajis02-391	254	4	&	&	CCONJ
ajis02-391	254	5	perren	perren	PROPN
ajis02-391	254	6	(	(	PUNCT
ajis02-391	254	7	1993	1993	NUM
ajis02-391	254	8	)	)	PUNCT
ajis02-391	254	9	,	,	PUNCT
ajis02-391	254	10	which	which	PRON
ajis02-391	254	11	discusses	discuss	VERB
ajis02-391	254	12	how	how	SCONJ
ajis02-391	254	13	porter	porter	NOUN
ajis02-391	254	14	's	's	PART
ajis02-391	254	15	(	(	PUNCT
ajis02-391	254	16	porter	porter	NOUN
ajis02-391	254	17	,	,	PUNCT
ajis02-391	254	18	competitive	competitive	ADJ
ajis02-391	254	19	advantage	advantage	NOUN
ajis02-391	254	20	,	,	PUNCT
ajis02-391	254	21	1985	1985	NUM
ajis02-391	254	22	)	)	PUNCT
ajis02-391	254	23	value	value	NOUN
ajis02-391	254	24	chain	chain	NOUN
ajis02-391	254	25	analysis	analysis	NOUN
ajis02-391	254	26	can	can	AUX
ajis02-391	254	27	be	be	AUX
ajis02-391	254	28	applied	apply	VERB
ajis02-391	254	29	to	to	ADP
ajis02-391	254	30	service	service	NOUN
ajis02-391	254	31	industries	industry	NOUN
ajis02-391	254	32	.	.	PUNCT
ajis02-391	255	1	september	september	PROPN
ajis02-391	255	2	1995	1995	NUM
ajis02-391	255	3	23	23	NUM
ajis02-391	255	4	references	reference	NOUN
ajis02-391	255	5	alter	alter	VERB
ajis02-391	255	6	,	,	PUNCT
ajis02-391	255	7	steven	steven	PROPN
ajis02-391	255	8	(	(	PUNCT
ajis02-391	255	9	1993	1993	NUM
ajis02-391	255	10	)	)	PUNCT
ajis02-391	255	11	,	,	PUNCT
ajis02-391	255	12	'	'	PUNCT
ajis02-391	255	13	tqm	tqm	ADJ
ajis02-391	255	14	in	in	ADP
ajis02-391	255	15	the	the	PRON
ajis02-391	255	16	is	be	AUX
ajis02-391	255	17	function	function	NOUN
ajis02-391	255	18	,	,	PUNCT
ajis02-391	255	19	"	"	PUNCT
ajis02-391	255	20	tutorial	tutorial	NOUN
ajis02-391	255	21	at	at	ADP
ajis02-391	255	22	the	the	DET
ajis02-391	255	23	icis'14	icis'14	PROPN
ajis02-391	255	24	,	,	PUNCT
ajis02-391	255	25	orlando	orlando	PROPN
ajis02-391	255	26	,	,	PUNCT
ajis02-391	255	27	florida	florida	PROPN
ajis02-391	255	28	,	,	PUNCT
ajis02-391	255	29	december	december	PROPN
ajis02-391	255	30	1993	1993	NUM
ajis02-391	255	31	.	.	PUNCT
ajis02-391	256	1	couger	couger	PROPN
ajis02-391	256	2	,	,	PUNCT
ajis02-391	256	3	j.	j.	PROPN
ajis02-391	256	4	daniel	daniel	PROPN
ajis02-391	256	5	&	&	CCONJ
ajis02-391	256	6	higgins	higgins	PROPN
ajis02-391	256	7	,	,	PUNCT
ajis02-391	256	8	lexis	lexis	PROPN
ajis02-391	256	9	f.	f.	PROPN
ajis02-391	256	10	&	&	CCONJ
ajis02-391	256	11	mclntyre	mclntyre	PROPN
ajis02-391	256	12	,	,	PUNCT
ajis02-391	256	13	scott	scott	PROPN
ajis02-391	256	14	c	c	PROPN
ajis02-391	256	15	(	(	PUNCT
ajis02-391	256	16	1993	1993	NUM
ajis02-391	256	17	)	)	PUNCT
ajis02-391	256	18	,	,	PUNCT
ajis02-391	256	19	"	"	PUNCT
ajis02-391	256	20	(	(	PUNCT
ajis02-391	256	21	un)structured	un)structured	ADJ
ajis02-391	256	22	creativity	creativity	NOUN
ajis02-391	256	23	in	in	ADP
ajis02-391	256	24	information	information	NOUN
ajis02-391	256	25	systems	system	NOUN
ajis02-391	256	26	organisation	organisation	NOUN
ajis02-391	256	27	"	"	PUNCT
ajis02-391	256	28	,	,	PUNCT
ajis02-391	256	29	mis	mis	PROPN
ajis02-391	256	30	quarterly	quarterly	PROPN
ajis02-391	256	31	,	,	PUNCT
ajis02-391	256	32	december	december	PROPN
ajis02-391	256	33	1993	1993	NUM
ajis02-391	256	34	,	,	PUNCT
ajis02-391	256	35	pp	pp	ADP
ajis02-391	256	36	.	.	PUNCT
ajis02-391	257	1	375	375	NUM
ajis02-391	257	2	-	-	SYM
ajis02-391	257	3	397	397	NUM
ajis02-391	257	4	.	.	PUNCT
ajis02-391	258	1	douglas	douglas	PROPN
ajis02-391	258	2	,	,	PUNCT
ajis02-391	258	3	d.	d.	PROPN
ajis02-391	258	4	p.	p.	PROPN
ajis02-391	258	5	&	&	CCONJ
ajis02-391	258	6	walsh	walsh	PROPN
ajis02-391	258	7	,	,	PUNCT
ajis02-391	258	8	l.	l.	PROPN
ajis02-391	258	9	(	(	PUNCT
ajis02-391	258	10	1993	1993	NUM
ajis02-391	258	11	)	)	PUNCT
ajis02-391	258	12	,	,	PUNCT
ajis02-391	258	13	'	'	PUNCT
ajis02-391	258	14	tqm	tqm	ADJ
ajis02-391	258	15	in	in	ADP
ajis02-391	258	16	is	be	AUX
ajis02-391	258	17	:	:	PUNCT
ajis02-391	258	18	defining	define	VERB
ajis02-391	258	19	user	user	NOUN
ajis02-391	258	20	requirements	requirement	NOUN
ajis02-391	258	21	"	"	PUNCT
ajis02-391	258	22	,	,	PUNCT
ajis02-391	258	23	i	i	PROPN
ajis02-391	258	24	/	/	SYM
ajis02-391	258	25	s	s	PROPN
ajis02-391	258	26	analyzer	analyzer	NOUN
ajis02-391	258	27	,	,	PUNCT
ajis02-391	258	28	may	may	PROPN
ajis02-391	258	29	1993	1993	NUM
ajis02-391	258	30	,	,	PUNCT
ajis02-391	258	31	vol	vol	NOUN
ajis02-391	258	32	.	.	PROPN
ajis02-391	258	33	31	31	NUM
ajis02-391	258	34	,	,	PUNCT
ajis02-391	258	35	no	no	INTJ
ajis02-391	258	36	.	.	NOUN
ajis02-391	258	37	5	5	X
ajis02-391	258	38	.	.	X
ajis02-391	258	39	dromey	dromey	PROPN
ajis02-391	258	40	,	,	PUNCT
ajis02-391	258	41	geoff	geoff	PROPN
ajis02-391	258	42	(	(	PUNCT
ajis02-391	258	43	1990	1990	NUM
ajis02-391	258	44	)	)	PUNCT
ajis02-391	258	45	,	,	PUNCT
ajis02-391	258	46	"	"	PUNCT
ajis02-391	258	47	a	a	DET
ajis02-391	258	48	national	national	ADJ
ajis02-391	258	49	software	software	NOUN
ajis02-391	258	50	industry	industry	NOUN
ajis02-391	258	51	initiative	initiative	NOUN
ajis02-391	258	52	"	"	PUNCT
ajis02-391	258	53	,	,	PUNCT
ajis02-391	258	54	1990	1990	NUM
ajis02-391	258	55	.	.	PUNCT
ajis02-391	259	1	edestein	edestein	ADV
ajis02-391	259	2	,	,	PUNCT
ajis02-391	259	3	v.	v.	PROPN
ajis02-391	259	4	&	&	CCONJ
ajis02-391	259	5	fuiji	fuiji	PROPN
ajis02-391	259	6	,	,	PUNCT
ajis02-391	259	7	r.	r.	PROPN
ajis02-391	259	8	&	&	CCONJ
ajis02-391	259	9	guerdat	guerdat	PROPN
ajis02-391	259	10	,	,	PUNCT
ajis02-391	259	11	g.	g.	PROPN
ajis02-391	259	12	&	&	CCONJ
ajis02-391	259	13	sull	sull	PROPN
ajis02-391	259	14	,	,	PUNCT
ajis02-391	259	15	p.	p.	NOUN
ajis02-391	259	16	(	(	PUNCT
ajis02-391	259	17	1992	1992	NUM
ajis02-391	259	18	)	)	PUNCT
ajis02-391	259	19	,	,	PUNCT
ajis02-391	259	20	"	"	PUNCT
ajis02-391	259	21	internationalizing	internationalize	VERB
ajis02-391	259	22	software	software	NOUN
ajis02-391	259	23	engineering	engineering	NOUN
ajis02-391	259	24	standards	standard	NOUN
ajis02-391	259	25	"	"	PUNCT
ajis02-391	259	26	,	,	PUNCT
ajis02-391	259	27	computer	computer	NOUN
ajis02-391	259	28	,	,	PUNCT
ajis02-391	259	29	march	march	PROPN
ajis02-391	259	30	1992	1992	NUM
ajis02-391	259	31	,	,	PUNCT
ajis02-391	259	32	pp	pp	ADV
ajis02-391	259	33	.	.	PUNCT
ajis02-391	260	1	74	74	NUM
ajis02-391	260	2	-	-	SYM
ajis02-391	260	3	75	75	NUM
ajis02-391	260	4	.	.	PUNCT
ajis02-391	261	1	von	von	PROPN
ajis02-391	261	2	hellens	hellens	PROPN
ajis02-391	261	3	,	,	PUNCT
ajis02-391	261	4	l.	l.	PROPN
ajis02-391	261	5	a.	a.	PROPN
ajis02-391	261	6	(	(	PUNCT
ajis02-391	261	7	1991	1991	NUM
ajis02-391	261	8	)	)	PUNCT
ajis02-391	261	9	,	,	PUNCT
ajis02-391	261	10	conditions	condition	NOUN
ajis02-391	261	11	for	for	ADP
ajis02-391	261	12	the	the	DET
ajis02-391	261	13	success	success	NOUN
ajis02-391	261	14	in	in	ADP
ajis02-391	261	15	the	the	DET
ajis02-391	261	16	design	design	NOUN
ajis02-391	261	17	and	and	CCONJ
ajis02-391	261	18	implementation	implementation	NOUN
ajis02-391	261	19	of	of	ADP
ajis02-391	261	20	packaged	package	VERB
ajis02-391	261	21	software	software	NOUN
ajis02-391	261	22	.	.	PUNCT
ajis02-391	262	1	a	a	DET
ajis02-391	262	2	study	study	NOUN
ajis02-391	262	3	of	of	ADP
ajis02-391	262	4	accounting	accounting	NOUN
ajis02-391	262	5	packages	package	NOUN
ajis02-391	262	6	for	for	ADP
ajis02-391	262	7	small	small	ADJ
ajis02-391	262	8	companies	company	NOUN
ajis02-391	262	9	in	in	ADP
ajis02-391	262	10	the	the	DET
ajis02-391	262	11	united	united	ADJ
ajis02-391	262	12	kingdom	kingdom	NOUN
ajis02-391	262	13	,	,	PUNCT
ajis02-391	262	14	d.phil	d.phil	ADJ
ajis02-391	262	15	thesis	thesis	NOUN
ajis02-391	262	16	,	,	PUNCT
ajis02-391	262	17	templeton	templeton	PROPN
ajis02-391	262	18	college	college	PROPN
ajis02-391	262	19	,	,	PUNCT
ajis02-391	262	20	university	university	NOUN
ajis02-391	262	21	of	of	ADP
ajis02-391	262	22	oxford	oxford	PROPN
ajis02-391	262	23	,	,	PUNCT
ajis02-391	262	24	1991	1991	NUM
ajis02-391	262	25	.	.	PUNCT
ajis02-391	263	1	humphrey	humphrey	PROPN
ajis02-391	263	2	,	,	PUNCT
ajis02-391	263	3	w.	w.	PROPN
ajis02-391	263	4	s.	s.	PROPN
ajis02-391	263	5	(	(	PUNCT
ajis02-391	263	6	1988	1988	NUM
ajis02-391	263	7	)	)	PUNCT
ajis02-391	263	8	,	,	PUNCT
ajis02-391	263	9	a	a	DET
ajis02-391	263	10	method	method	NOUN
ajis02-391	263	11	for	for	ADP
ajis02-391	263	12	assessing	assess	VERB
ajis02-391	263	13	the	the	DET
ajis02-391	263	14	software	software	NOUN
ajis02-391	263	15	engineering	engineering	NOUN
ajis02-391	263	16	capability	capability	NOUN
ajis02-391	263	17	of	of	ADP
ajis02-391	263	18	contractors	contractor	NOUN
ajis02-391	263	19	,	,	PUNCT
ajis02-391	263	20	carnegie	carnegie	PROPN
ajis02-391	263	21	mellon	mellon	PROPN
ajis02-391	263	22	university	university	PROPN
ajis02-391	263	23	,	,	PUNCT
ajis02-391	263	24	software	software	NOUN
ajis02-391	263	25	engineering	engineering	PROPN
ajis02-391	263	26	institute	institute	PROPN
ajis02-391	263	27	,	,	PUNCT
ajis02-391	263	28	february	february	PROPN
ajis02-391	263	29	1988	1988	NUM
ajis02-391	263	30	.	.	PUNCT
ajis02-391	264	1	humphrey	humphrey	PROPN
ajis02-391	264	2	,	,	PUNCT
ajis02-391	264	3	w.	w.	PROPN
ajis02-391	264	4	s.	s.	PROPN
ajis02-391	264	5	&	&	CCONJ
ajis02-391	264	6	kitson	kitson	PROPN
ajis02-391	264	7	,	,	PUNCT
ajis02-391	264	8	d.	d.	PROPN
ajis02-391	264	9	h.	h.	PROPN
ajis02-391	264	10	&	&	CCONJ
ajis02-391	264	11	gale	gale	PROPN
ajis02-391	264	12	,	,	PUNCT
ajis02-391	264	13	j.	j.	PROPN
ajis02-391	264	14	(	(	PUNCT
ajis02-391	264	15	1991	1991	NUM
ajis02-391	264	16	)	)	PUNCT
ajis02-391	264	17	,	,	PUNCT
ajis02-391	264	18	"	"	PUNCT
ajis02-391	264	19	a	a	DET
ajis02-391	264	20	comparison	comparison	NOUN
ajis02-391	264	21	of	of	ADP
ajis02-391	264	22	us	we	PRON
ajis02-391	264	23	and	and	CCONJ
ajis02-391	264	24	japanese	japanese	ADJ
ajis02-391	264	25	software	software	NOUN
ajis02-391	264	26	process	process	NOUN
ajis02-391	264	27	maturity	maturity	NOUN
ajis02-391	264	28	"	"	PUNCT
ajis02-391	264	29	,	,	PUNCT
ajis02-391	264	30	13th	13th	PROPN
ajis02-391	264	31	icse	icse	PROPN
ajis02-391	264	32	austin	austin	PROPN
ajis02-391	264	33	tx	tx	PROPN
ajis02-391	264	34	,	,	PUNCT
ajis02-391	264	35	may	may	PROPN
ajis02-391	264	36	1991	1991	NUM
ajis02-391	264	37	,	,	PUNCT
ajis02-391	264	38	pp	pp	ADJ
ajis02-391	264	39	.	.	PUNCT
ajis02-391	265	1	38	38	NUM
ajis02-391	265	2	-	-	SYM
ajis02-391	265	3	49	49	NUM
ajis02-391	265	4	.	.	PUNCT
ajis02-391	266	1	ould	ould	AUX
ajis02-391	266	2	,	,	PUNCT
ajis02-391	266	3	martyn	martyn	PROPN
ajis02-391	266	4	a.	a.	PROPN
ajis02-391	266	5	(	(	PUNCT
ajis02-391	266	6	1990	1990	NUM
ajis02-391	266	7	)	)	PUNCT
ajis02-391	266	8	,	,	PUNCT
ajis02-391	266	9	strategies	strategy	NOUN
ajis02-391	266	10	for	for	ADP
ajis02-391	266	11	software	software	NOUN
ajis02-391	266	12	engineering	engineering	NOUN
ajis02-391	266	13	,	,	PUNCT
ajis02-391	266	14	the	the	DET
ajis02-391	266	15	management	management	NOUN
ajis02-391	266	16	of	of	ADP
ajis02-391	266	17	risk	risk	NOUN
ajis02-391	266	18	and	and	CCONJ
ajis02-391	266	19	quality	quality	NOUN
ajis02-391	266	20	,	,	PUNCT
ajis02-391	266	21	john	john	PROPN
ajis02-391	266	22	wiley	wiley	PROPN
ajis02-391	266	23	&	&	CCONJ
ajis02-391	266	24	sons	son	NOUN
ajis02-391	266	25	,	,	PUNCT
ajis02-391	266	26	1990	1990	NUM
ajis02-391	266	27	.	.	PUNCT
ajis02-391	267	1	partridge	partridge	NOUN
ajis02-391	267	2	,	,	PUNCT
ajis02-391	267	3	mike	mike	PROPN
ajis02-391	267	4	&	&	CCONJ
ajis02-391	267	5	perren	perren	PROPN
ajis02-391	267	6	,	,	PUNCT
ajis02-391	267	7	lew	lew	NOUN
ajis02-391	267	8	(	(	PUNCT
ajis02-391	267	9	1993	1993	NUM
ajis02-391	267	10	)	)	PUNCT
ajis02-391	267	11	,	,	PUNCT
ajis02-391	267	12	"	"	PUNCT
ajis02-391	267	13	achieving	achieve	VERB
ajis02-391	267	14	competitive	competitive	ADJ
ajis02-391	267	15	advantage	advantage	NOUN
ajis02-391	267	16	"	"	PUNCT
ajis02-391	267	17	,	,	PUNCT
ajis02-391	267	18	management	management	NOUN
ajis02-391	267	19	accounting	accounting	NOUN
ajis02-391	267	20	,	,	PUNCT
ajis02-391	267	21	november	november	PROPN
ajis02-391	267	22	1993	1993	NUM
ajis02-391	267	23	,	,	PUNCT
ajis02-391	267	24	pp	pp	ADJ
ajis02-391	267	25	.	.	PUNCT
ajis02-391	268	1	37	37	NUM
ajis02-391	268	2	-	-	SYM
ajis02-391	268	3	38	38	NUM
ajis02-391	268	4	.	.	PUNCT
ajis02-391	269	1	porter	porter	NOUN
ajis02-391	269	2	,	,	PUNCT
ajis02-391	269	3	michael	michael	PROPN
ajis02-391	269	4	(	(	PUNCT
ajis02-391	269	5	1985	1985	NUM
ajis02-391	269	6	)	)	PUNCT
ajis02-391	269	7	,	,	PUNCT
ajis02-391	269	8	competitive	competitive	ADJ
ajis02-391	269	9	advantage	advantage	NOUN
ajis02-391	269	10	,	,	PUNCT
ajis02-391	269	11	free	free	ADJ
ajis02-391	269	12	press	press	NOUN
ajis02-391	269	13	,	,	PUNCT
ajis02-391	269	14	1985	1985	NUM
ajis02-391	269	15	.	.	PUNCT
ajis02-391	270	1	price	price	NOUN
ajis02-391	270	2	waterhouse	waterhouse	NOUN
ajis02-391	270	3	(	(	PUNCT
ajis02-391	270	4	1988	1988	NUM
ajis02-391	270	5	)	)	PUNCT
ajis02-391	270	6	,	,	PUNCT
ajis02-391	270	7	"	"	PUNCT
ajis02-391	270	8	software	software	NOUN
ajis02-391	270	9	quality	quality	NOUN
ajis02-391	270	10	standards	standard	NOUN
ajis02-391	270	11	:	:	PUNCT
ajis02-391	270	12	the	the	DET
ajis02-391	270	13	costs	cost	NOUN
ajis02-391	270	14	and	and	CCONJ
ajis02-391	270	15	benefits	benefit	NOUN
ajis02-391	270	16	.	.	PUNCT
ajis02-391	271	1	a	a	DET
ajis02-391	271	2	review	review	NOUN
ajis02-391	271	3	for	for	ADP
ajis02-391	271	4	the	the	DET
ajis02-391	271	5	department	department	PROPN
ajis02-391	271	6	of	of	ADP
ajis02-391	271	7	trade	trade	NOUN
ajis02-391	271	8	and	and	CCONJ
ajis02-391	271	9	industry	industry	NOUN
ajis02-391	271	10	"	"	PUNCT
ajis02-391	271	11	,	,	PUNCT
ajis02-391	271	12	april	april	PROPN
ajis02-391	271	13	1988	1988	NUM
ajis02-391	271	14	.	.	PUNCT
ajis02-391	272	1	smilie	smilie	NOUN
ajis02-391	272	2	,	,	PUNCT
ajis02-391	272	3	t.	t.	PROPN
ajis02-391	272	4	(	(	PUNCT
ajis02-391	272	5	1993	1993	NUM
ajis02-391	272	6	)	)	PUNCT
ajis02-391	272	7	,	,	PUNCT
ajis02-391	272	8	"	"	PUNCT
ajis02-391	272	9	the	the	DET
ajis02-391	272	10	software	software	NOUN
ajis02-391	272	11	quality	quality	NOUN
ajis02-391	272	12	target	target	NOUN
ajis02-391	272	13	"	"	PUNCT
ajis02-391	272	14	,	,	PUNCT
ajis02-391	272	15	informatics	informatic	NOUN
ajis02-391	272	16	,	,	PUNCT
ajis02-391	272	17	april	april	PROPN
ajis02-391	272	18	1993	1993	NUM
ajis02-391	272	19	,	,	PUNCT
ajis02-391	272	20	pp	pp	ADP
ajis02-391	272	21	.	.	PUNCT
ajis02-391	273	1	18	18	NUM
ajis02-391	273	2	-	-	SYM
ajis02-391	273	3	22	22	NUM
ajis02-391	273	4	.	.	PUNCT
ajis02-391	274	1	standards	standards	PROPN
ajis02-391	274	2	australia	australia	PROPN
ajis02-391	274	3	(	(	PUNCT
ajis02-391	274	4	1993	1993	NUM
ajis02-391	274	5	)	)	PUNCT
ajis02-391	274	6	,	,	PUNCT
ajis02-391	274	7	"	"	PUNCT
ajis02-391	274	8	voting	vote	VERB
ajis02-391	274	9	advice	advice	NOUN
ajis02-391	274	10	on	on	ADP
ajis02-391	274	11	iso	iso	PROPN
ajis02-391	274	12	/	/	SYM
ajis02-391	274	13	eec	eec	PROPN
ajis02-391	274	14	dis	dis	PROPN
ajis02-391	274	15	12119	12119	NUM
ajis02-391	274	16	,	,	PUNCT
ajis02-391	274	17	information	information	NOUN
ajis02-391	274	18	technology	technology	NOUN
ajis02-391	274	19	software	software	NOUN
ajis02-391	274	20	packages	package	VERB
ajis02-391	274	21	quality	quality	NOUN
ajis02-391	274	22	requirements	requirement	NOUN
ajis02-391	274	23	"	"	PUNCT
ajis02-391	274	24	,	,	PUNCT
ajis02-391	274	25	october	october	PROPN
ajis02-391	274	26	1993	1993	NUM
ajis02-391	274	27	.	.	PUNCT
ajis02-391	275	1	verner	verner	NOUN
ajis02-391	275	2	,	,	PUNCT
ajis02-391	275	3	j.	j.	PROPN
ajis02-391	275	4	&	&	CCONJ
ajis02-391	275	5	daneshgar	daneshgar	PROPN
ajis02-391	275	6	,	,	PUNCT
ajis02-391	275	7	f.	f.	PROPN
ajis02-391	275	8	(	(	PUNCT
ajis02-391	275	9	1992	1992	NUM
ajis02-391	275	10	)	)	PUNCT
ajis02-391	275	11	,	,	PUNCT
ajis02-391	275	12	"	"	PUNCT
ajis02-391	275	13	quality	quality	NOUN
ajis02-391	275	14	of	of	ADP
ajis02-391	275	15	software	software	NOUN
ajis02-391	275	16	development	development	NOUN
ajis02-391	275	17	process	process	NOUN
ajis02-391	275	18	:	:	PUNCT
ajis02-391	275	19	australia	australia	PROPN
ajis02-391	275	20	needs	need	VERB
ajis02-391	275	21	to	to	PART
ajis02-391	275	22	take	take	VERB
ajis02-391	275	23	notice	notice	NOUN
ajis02-391	275	24	"	"	PUNCT
ajis02-391	275	25	,	,	PUNCT
ajis02-391	275	26	quality	quality	NOUN
ajis02-391	275	27	australia	australia	PROPN
ajis02-391	275	28	,	,	PUNCT
ajis02-391	275	29	vol	vol	NOUN
ajis02-391	275	30	.	.	PROPN
ajis02-391	275	31	9	9	NUM
ajis02-391	276	1	no	no	NOUN
ajis02-391	276	2	.	.	NOUN
ajis02-391	277	1	4	4	X
ajis02-391	277	2	.	.	X
ajis02-391	278	1	pp	pp	ADJ
ajis02-391	278	2	.	.	PUNCT
ajis02-391	279	1	8	8	NUM
ajis02-391	279	2	-	-	SYM
ajis02-391	279	3	10	10	NUM
ajis02-391	279	4	,	,	PUNCT
ajis02-391	279	5	1992	1992	NUM
ajis02-391	279	6	,	,	PUNCT
ajis02-391	279	7	pp	pp	ADJ
ajis02-391	279	8	.	.	PUNCT
ajis02-391	280	1	8	8	NUM
ajis02-391	280	2	-	-	SYM
ajis02-391	280	3	10	10	NUM
ajis02-391	280	4	.	.	PUNCT
ajis02-391	281	1	24	24	NUM
ajis02-391	281	2	ajis	ajis	ADV