id	sid	tid	token	lemma	pos
ajis02-6059	1	1	paper	paper	NOUN
ajis02-6059	1	2	title	title	NOUN
ajis02-6059	1	3	(	(	PUNCT
ajis02-6059	1	4	paper	paper	NOUN
ajis02-6059	1	5	title	title	NOUN
ajis02-6059	1	6	style	style	NOUN
ajis02-6059	1	7	)	)	PUNCT
ajis02-6059	1	8	australasian	australasian	ADJ
ajis02-6059	1	9	journal	journal	NOUN
ajis02-6059	1	10	of	of	ADP
ajis02-6059	1	11	information	information	NOUN
ajis02-6059	1	12	systems	system	NOUN
ajis02-6059	1	13	bandara	bandara	PROPN
ajis02-6059	1	14	,	,	PUNCT
ajis02-6059	1	15	leyer	leyer	NOUN
ajis02-6059	1	16	and	and	CCONJ
ajis02-6059	1	17	rosemann	rosemann	PROPN
ajis02-6059	1	18	2025	2025	NUM
ajis02-6059	1	19	,	,	PUNCT
ajis02-6059	1	20	vol	vol	NOUN
ajis02-6059	1	21	29	29	NUM
ajis02-6059	1	22	.	.	PUNCT
ajis02-6059	1	23	,	,	PUNCT
ajis02-6059	1	24	provocation	provocation	NOUN
ajis02-6059	1	25	from	from	ADP
ajis02-6059	1	26	automation	automation	NOUN
ajis02-6059	1	27	to	to	ADP
ajis02-6059	1	28	autonomisation	autonomisation	NOUN
ajis02-6059	1	29	1	1	NUM
ajis02-6059	1	30	accepted	accept	VERB
ajis02-6059	1	31	 	 	SPACE
ajis02-6059	1	32	07	07	NUM
ajis02-6059	1	33	 	 	SPACE
ajis02-6059	1	34	sep	sep	NOUN
ajis02-6059	1	35	 	 	SPACE
ajis02-6059	1	36	2025	2025	NUM
ajis02-6059	1	37	,	,	PUNCT
ajis02-6059	1	38	after	after	ADP
ajis02-6059	1	39	 	 	SPACE
ajis02-6059	1	40	1	1	NUM
ajis02-6059	1	41	 	 	SPACE
ajis02-6059	1	42	round	round	NOUN
ajis02-6059	1	43	 	 	SPACE
ajis02-6059	1	44	of	of	ADP
ajis02-6059	1	45	review	review	NOUN
ajis02-6059	1	46	 	 	SPACE
ajis02-6059	1	47	with	with	ADP
ajis02-6059	1	48	 	 	SPACE
ajis02-6059	1	49	michael	michael	PROPN
ajis02-6059	1	50	davern	davern	PROPN
ajis02-6059	1	51	 	 	SPACE
ajis02-6059	1	52	as	as	ADP
ajis02-6059	1	53	accepting	accept	VERB
ajis02-6059	1	54	 	 	SPACE
ajis02-6059	1	55	editor	editor	NOUN
ajis02-6059	1	56	 	 	SPACE
ajis02-6059	1	57	in	in	ADP
ajis02-6059	1	58	chief	chief	NOUN
ajis02-6059	1	59	.	.	PUNCT
ajis02-6059	1	60	   	   	SPACE
ajis02-6059	1	61	from	from	ADP
ajis02-6059	1	62	automation	automation	NOUN
ajis02-6059	1	63	to	to	ADP
ajis02-6059	1	64	autonomisation	autonomisation	NOUN
ajis02-6059	1	65	:	:	PUNCT
ajis02-6059	1	66	how	how	SCONJ
ajis02-6059	1	67	to	to	PART
ajis02-6059	1	68	capitalise	capitalise	VERB
ajis02-6059	1	69	on	on	ADP
ajis02-6059	1	70	empowered	empower	VERB
ajis02-6059	1	71	processes	process	NOUN
ajis02-6059	1	72	wasana	wasana	NOUN
ajis02-6059	1	73	bandara	bandara	PROPN
ajis02-6059	1	74	*	*	PUNCT
ajis02-6059	1	75	school	school	NOUN
ajis02-6059	1	76	of	of	ADP
ajis02-6059	1	77	information	information	NOUN
ajis02-6059	1	78	systems	systems	PROPN
ajis02-6059	1	79	queensland	queensland	PROPN
ajis02-6059	1	80	university	university	PROPN
ajis02-6059	1	81	of	of	ADP
ajis02-6059	1	82	technology	technology	PROPN
ajis02-6059	1	83	brisbane	brisbane	PROPN
ajis02-6059	1	84	,	,	PUNCT
ajis02-6059	1	85	australia	australia	PROPN
ajis02-6059	1	86	email	email	NOUN
ajis02-6059	1	87	:	:	PUNCT
ajis02-6059	1	88	w.bandara@qut.edu.au	w.bandara@qut.edu.au	PROPN
ajis02-6059	1	89	michael	michael	PROPN
ajis02-6059	1	90	leyer	leyer	PROPN
ajis02-6059	1	91	chair	chair	PROPN
ajis02-6059	1	92	of	of	ADP
ajis02-6059	1	93	digitisation	digitisation	NOUN
ajis02-6059	1	94	and	and	CCONJ
ajis02-6059	1	95	process	process	NOUN
ajis02-6059	1	96	management	management	NOUN
ajis02-6059	1	97	university	university	PROPN
ajis02-6059	1	98	of	of	ADP
ajis02-6059	1	99	marburg	marburg	PROPN
ajis02-6059	1	100	marburg	marburg	PROPN
ajis02-6059	1	101	,	,	PUNCT
ajis02-6059	1	102	germany	germany	PROPN
ajis02-6059	1	103	school	school	PROPN
ajis02-6059	1	104	of	of	ADP
ajis02-6059	1	105	management	management	PROPN
ajis02-6059	1	106	queensland	queensland	PROPN
ajis02-6059	1	107	university	university	PROPN
ajis02-6059	1	108	of	of	ADP
ajis02-6059	1	109	technology	technology	PROPN
ajis02-6059	1	110	brisbane	brisbane	PROPN
ajis02-6059	1	111	,	,	PUNCT
ajis02-6059	1	112	australia	australia	PROPN
ajis02-6059	1	113	michael	michael	PROPN
ajis02-6059	1	114	rosemann	rosemann	PROPN
ajis02-6059	1	115	centre	centre	PROPN
ajis02-6059	1	116	for	for	ADP
ajis02-6059	1	117	future	future	ADJ
ajis02-6059	1	118	enterprise	enterprise	NOUN
ajis02-6059	1	119	school	school	NOUN
ajis02-6059	1	120	of	of	ADP
ajis02-6059	1	121	management	management	PROPN
ajis02-6059	1	122	queensland	queensland	PROPN
ajis02-6059	1	123	university	university	PROPN
ajis02-6059	1	124	of	of	ADP
ajis02-6059	1	125	technology	technology	PROPN
ajis02-6059	1	126	brisbane	brisbane	PROPN
ajis02-6059	1	127	,	,	PUNCT
ajis02-6059	1	128	australia	australia	PROPN
ajis02-6059	1	129	abstract	abstract	ADJ
ajis02-6059	1	130	process	process	NOUN
ajis02-6059	1	131	automation	automation	NOUN
ajis02-6059	1	132	has	have	AUX
ajis02-6059	1	133	been	be	AUX
ajis02-6059	1	134	a	a	DET
ajis02-6059	1	135	cornerstone	cornerstone	NOUN
ajis02-6059	1	136	of	of	ADP
ajis02-6059	1	137	organisational	organisational	ADJ
ajis02-6059	1	138	success	success	NOUN
ajis02-6059	1	139	,	,	PUNCT
ajis02-6059	1	140	driving	drive	VERB
ajis02-6059	1	141	competitiveness	competitiveness	NOUN
ajis02-6059	1	142	through	through	ADP
ajis02-6059	1	143	enhanced	enhanced	ADJ
ajis02-6059	1	144	effectiveness	effectiveness	NOUN
ajis02-6059	1	145	and	and	CCONJ
ajis02-6059	1	146	efficiency	efficiency	NOUN
ajis02-6059	1	147	.	.	PUNCT
ajis02-6059	2	1	while	while	SCONJ
ajis02-6059	2	2	automation	automation	NOUN
ajis02-6059	2	3	remains	remain	VERB
ajis02-6059	2	4	a	a	DET
ajis02-6059	2	5	key	key	ADJ
ajis02-6059	2	6	focus	focus	NOUN
ajis02-6059	2	7	,	,	PUNCT
ajis02-6059	2	8	the	the	DET
ajis02-6059	2	9	rise	rise	NOUN
ajis02-6059	2	10	of	of	ADP
ajis02-6059	2	11	artificial	artificial	ADJ
ajis02-6059	2	12	intelligence	intelligence	NOUN
ajis02-6059	2	13	(	(	PUNCT
ajis02-6059	2	14	ai	ai	NOUN
ajis02-6059	2	15	)	)	PUNCT
ajis02-6059	2	16	,	,	PUNCT
ajis02-6059	2	17	machine	machine	NOUN
ajis02-6059	2	18	learning	learning	NOUN
ajis02-6059	2	19	(	(	PUNCT
ajis02-6059	2	20	ml	ml	NOUN
ajis02-6059	2	21	)	)	PUNCT
ajis02-6059	2	22	and	and	CCONJ
ajis02-6059	2	23	the	the	DET
ajis02-6059	2	24	internet	internet	NOUN
ajis02-6059	2	25	of	of	ADP
ajis02-6059	2	26	things	thing	NOUN
ajis02-6059	2	27	(	(	PUNCT
ajis02-6059	2	28	iot	iot	NOUN
ajis02-6059	2	29	)	)	PUNCT
ajis02-6059	2	30	provides	provide	VERB
ajis02-6059	2	31	entirely	entirely	ADV
ajis02-6059	2	32	new	new	ADJ
ajis02-6059	2	33	process	process	NOUN
ajis02-6059	2	34	design	design	NOUN
ajis02-6059	2	35	options	option	NOUN
ajis02-6059	2	36	and	and	CCONJ
ajis02-6059	2	37	as	as	SCONJ
ajis02-6059	2	38	such	such	ADJ
ajis02-6059	2	39	demands	demand	NOUN
ajis02-6059	2	40	new	new	ADJ
ajis02-6059	2	41	skills	skill	NOUN
ajis02-6059	2	42	and	and	CCONJ
ajis02-6059	2	43	approaches	approach	NOUN
ajis02-6059	2	44	in	in	ADP
ajis02-6059	2	45	business	business	NOUN
ajis02-6059	2	46	process	process	NOUN
ajis02-6059	2	47	management	management	NOUN
ajis02-6059	2	48	(	(	PUNCT
ajis02-6059	2	49	bpm	bpm	NOUN
ajis02-6059	2	50	)	)	PUNCT
ajis02-6059	2	51	to	to	PART
ajis02-6059	2	52	maintain	maintain	VERB
ajis02-6059	2	53	relevance	relevance	NOUN
ajis02-6059	2	54	and	and	CCONJ
ajis02-6059	2	55	competitiveness	competitiveness	NOUN
ajis02-6059	2	56	.	.	PUNCT
ajis02-6059	3	1	this	this	DET
ajis02-6059	3	2	paper	paper	NOUN
ajis02-6059	3	3	extends	extend	VERB
ajis02-6059	3	4	current	current	ADJ
ajis02-6059	3	5	bpm	bpm	NOUN
ajis02-6059	3	6	paradigms	paradigm	VERB
ajis02-6059	3	7	by	by	ADP
ajis02-6059	3	8	introducing	introduce	VERB
ajis02-6059	3	9	the	the	DET
ajis02-6059	3	10	concept	concept	NOUN
ajis02-6059	3	11	of	of	ADP
ajis02-6059	3	12	“	"	PUNCT
ajis02-6059	3	13	process	process	NOUN
ajis02-6059	3	14	autonomisation	autonomisation	NOUN
ajis02-6059	3	15	,	,	PUNCT
ajis02-6059	3	16	”	"	PUNCT
ajis02-6059	3	17	a	a	DET
ajis02-6059	3	18	new	new	ADJ
ajis02-6059	3	19	paradigm	paradigm	NOUN
ajis02-6059	3	20	that	that	PRON
ajis02-6059	3	21	empowers	empower	VERB
ajis02-6059	3	22	organisations	organisation	NOUN
ajis02-6059	3	23	to	to	PART
ajis02-6059	3	24	make	make	VERB
ajis02-6059	3	25	decisions	decision	NOUN
ajis02-6059	3	26	autonomously	autonomously	ADV
ajis02-6059	3	27	using	use	VERB
ajis02-6059	3	28	real	real	ADJ
ajis02-6059	3	29	-	-	PUNCT
ajis02-6059	3	30	time	time	NOUN
ajis02-6059	3	31	data	datum	NOUN
ajis02-6059	3	32	and	and	CCONJ
ajis02-6059	3	33	adaptive	adaptive	ADJ
ajis02-6059	3	34	business	business	NOUN
ajis02-6059	3	35	contexts	contexts	NOUN
ajis02-6059	3	36	.	.	PUNCT
ajis02-6059	4	1	by	by	ADP
ajis02-6059	4	2	critically	critically	ADV
ajis02-6059	4	3	examining	examine	VERB
ajis02-6059	4	4	existing	exist	VERB
ajis02-6059	4	5	bpm	bpm	NOUN
ajis02-6059	4	6	methodologies	methodology	NOUN
ajis02-6059	4	7	and	and	CCONJ
ajis02-6059	4	8	highlighting	highlight	VERB
ajis02-6059	4	9	key	key	ADJ
ajis02-6059	4	10	innovations	innovation	NOUN
ajis02-6059	4	11	,	,	PUNCT
ajis02-6059	4	12	we	we	PRON
ajis02-6059	4	13	propose	propose	VERB
ajis02-6059	4	14	strategies	strategy	NOUN
ajis02-6059	4	15	for	for	ADP
ajis02-6059	4	16	evolving	evolve	VERB
ajis02-6059	4	17	process	process	NOUN
ajis02-6059	4	18	management	management	NOUN
ajis02-6059	4	19	frameworks	framework	NOUN
ajis02-6059	4	20	emphasising	emphasise	VERB
ajis02-6059	4	21	agility	agility	NOUN
ajis02-6059	4	22	,	,	PUNCT
ajis02-6059	4	23	data	data	NOUN
ajis02-6059	4	24	-	-	PUNCT
ajis02-6059	4	25	driven	drive	VERB
ajis02-6059	4	26	decision	decision	NOUN
ajis02-6059	4	27	-	-	PUNCT
ajis02-6059	4	28	making	making	NOUN
ajis02-6059	4	29	,	,	PUNCT
ajis02-6059	4	30	and	and	CCONJ
ajis02-6059	4	31	seamless	seamless	ADJ
ajis02-6059	4	32	digital	digital	ADJ
ajis02-6059	4	33	integration	integration	NOUN
ajis02-6059	4	34	.	.	PUNCT
ajis02-6059	5	1	to	to	PART
ajis02-6059	5	2	thrive	thrive	VERB
ajis02-6059	5	3	in	in	ADP
ajis02-6059	5	4	the	the	DET
ajis02-6059	5	5	digital	digital	ADJ
ajis02-6059	5	6	age	age	NOUN
ajis02-6059	5	7	,	,	PUNCT
ajis02-6059	5	8	we	we	PRON
ajis02-6059	5	9	argue	argue	VERB
ajis02-6059	5	10	,	,	PUNCT
ajis02-6059	5	11	organisations	organisation	NOUN
ajis02-6059	5	12	must	must	AUX
ajis02-6059	5	13	rethink	rethink	VERB
ajis02-6059	5	14	their	their	PRON
ajis02-6059	5	15	bpm	bpm	NOUN
ajis02-6059	5	16	practices	practice	NOUN
ajis02-6059	5	17	.	.	PUNCT
ajis02-6059	6	1	we	we	PRON
ajis02-6059	6	2	call	call	VERB
ajis02-6059	6	3	on	on	ADP
ajis02-6059	6	4	both	both	CCONJ
ajis02-6059	6	5	academic	academic	ADJ
ajis02-6059	6	6	and	and	CCONJ
ajis02-6059	6	7	industry	industry	NOUN
ajis02-6059	6	8	stakeholders	stakeholder	NOUN
ajis02-6059	6	9	to	to	PART
ajis02-6059	6	10	collaborate	collaborate	VERB
ajis02-6059	6	11	on	on	ADP
ajis02-6059	6	12	pioneering	pioneer	VERB
ajis02-6059	6	13	advancements	advancement	NOUN
ajis02-6059	6	14	in	in	ADP
ajis02-6059	6	15	bpm	bpm	NOUN
ajis02-6059	6	16	and	and	CCONJ
ajis02-6059	6	17	co	co	VERB
ajis02-6059	6	18	-	-	VERB
ajis02-6059	6	19	develop	develop	VERB
ajis02-6059	6	20	a	a	DET
ajis02-6059	6	21	roadmap	roadmap	NOUN
ajis02-6059	6	22	that	that	PRON
ajis02-6059	6	23	will	will	AUX
ajis02-6059	6	24	help	help	VERB
ajis02-6059	6	25	organisations	organisation	NOUN
ajis02-6059	6	26	align	align	VERB
ajis02-6059	6	27	their	their	PRON
ajis02-6059	6	28	process	process	NOUN
ajis02-6059	6	29	management	management	NOUN
ajis02-6059	6	30	with	with	ADP
ajis02-6059	6	31	the	the	DET
ajis02-6059	6	32	ongoing	ongoing	ADJ
ajis02-6059	6	33	digital	digital	ADJ
ajis02-6059	6	34	transformation	transformation	NOUN
ajis02-6059	6	35	reshaping	reshaping	NOUN
ajis02-6059	6	36	industries	industry	NOUN
ajis02-6059	6	37	.	.	PUNCT
ajis02-6059	7	1	key	key	ADJ
ajis02-6059	7	2	words	word	NOUN
ajis02-6059	7	3	:	:	PUNCT
ajis02-6059	7	4	business	business	NOUN
ajis02-6059	7	5	process	process	NOUN
ajis02-6059	7	6	management	management	NOUN
ajis02-6059	7	7	,	,	PUNCT
ajis02-6059	7	8	process	process	NOUN
ajis02-6059	7	9	design	design	NOUN
ajis02-6059	7	10	,	,	PUNCT
ajis02-6059	7	11	process	process	NOUN
ajis02-6059	7	12	autonomisation	autonomisation	NOUN
ajis02-6059	7	13	,	,	PUNCT
ajis02-6059	7	14	agile	agile	ADJ
ajis02-6059	7	15	bpm	bpm	NOUN
ajis02-6059	7	16	,	,	PUNCT
ajis02-6059	7	17	data	data	NOUN
ajis02-6059	7	18	-	-	PUNCT
ajis02-6059	7	19	driven	drive	VERB
ajis02-6059	7	20	-	-	PUNCT
ajis02-6059	7	21	bpm	bpm	NOUN
ajis02-6059	7	22	,	,	PUNCT
ajis02-6059	7	23	artificial	artificial	ADJ
ajis02-6059	7	24	intelligence	intelligence	NOUN
ajis02-6059	7	25	.	.	PUNCT
ajis02-6059	8	1	australasian	australasian	ADJ
ajis02-6059	8	2	journal	journal	NOUN
ajis02-6059	8	3	of	of	ADP
ajis02-6059	8	4	information	information	NOUN
ajis02-6059	8	5	systems	system	NOUN
ajis02-6059	8	6	bandara	bandara	PROPN
ajis02-6059	8	7	,	,	PUNCT
ajis02-6059	8	8	leyer	leyer	NOUN
ajis02-6059	8	9	and	and	CCONJ
ajis02-6059	8	10	rosemann	rosemann	PROPN
ajis02-6059	8	11	2025	2025	NUM
ajis02-6059	8	12	,	,	PUNCT
ajis02-6059	8	13	vol	vol	NOUN
ajis02-6059	8	14	29	29	NUM
ajis02-6059	8	15	.	.	PUNCT
ajis02-6059	8	16	,	,	PUNCT
ajis02-6059	8	17	provocation	provocation	NOUN
ajis02-6059	8	18	from	from	ADP
ajis02-6059	8	19	automation	automation	NOUN
ajis02-6059	8	20	to	to	ADP
ajis02-6059	8	21	autonomisation	autonomisation	NOUN
ajis02-6059	8	22	2	2	NUM
ajis02-6059	8	23	1	1	NUM
ajis02-6059	8	24	introduction	introduction	NOUN
ajis02-6059	8	25	business	business	NOUN
ajis02-6059	8	26	process	process	NOUN
ajis02-6059	8	27	management	management	NOUN
ajis02-6059	8	28	(	(	PUNCT
ajis02-6059	8	29	bpm	bpm	NOUN
ajis02-6059	8	30	)	)	PUNCT
ajis02-6059	8	31	is	be	AUX
ajis02-6059	8	32	integral	integral	ADJ
ajis02-6059	8	33	to	to	ADP
ajis02-6059	8	34	information	information	NOUN
ajis02-6059	8	35	systems	system	NOUN
ajis02-6059	8	36	(	(	PUNCT
ajis02-6059	8	37	is	be	AUX
ajis02-6059	8	38	)	)	PUNCT
ajis02-6059	8	39	,	,	PUNCT
ajis02-6059	8	40	bridging	bridge	VERB
ajis02-6059	8	41	the	the	DET
ajis02-6059	8	42	gap	gap	NOUN
ajis02-6059	8	43	between	between	ADP
ajis02-6059	8	44	technology	technology	NOUN
ajis02-6059	8	45	and	and	CCONJ
ajis02-6059	8	46	organisational	organisational	ADJ
ajis02-6059	8	47	processes	process	NOUN
ajis02-6059	8	48	.	.	PUNCT
ajis02-6059	9	1	echoing	echo	VERB
ajis02-6059	9	2	socio	socio	NOUN
ajis02-6059	9	3	-	-	PUNCT
ajis02-6059	9	4	technical	technical	ADJ
ajis02-6059	9	5	is	be	AUX
ajis02-6059	9	6	theory	theory	NOUN
ajis02-6059	9	7	,	,	PUNCT
ajis02-6059	9	8	we	we	PRON
ajis02-6059	9	9	treat	treat	VERB
ajis02-6059	9	10	bpm	bpm	NOUN
ajis02-6059	9	11	not	not	PART
ajis02-6059	9	12	as	as	ADP
ajis02-6059	9	13	technology	technology	NOUN
ajis02-6059	9	14	deployment	deployment	NOUN
ajis02-6059	9	15	but	but	CCONJ
ajis02-6059	9	16	as	as	ADP
ajis02-6059	9	17	the	the	DET
ajis02-6059	9	18	joint	joint	ADJ
ajis02-6059	9	19	design	design	NOUN
ajis02-6059	9	20	of	of	ADP
ajis02-6059	9	21	social	social	ADJ
ajis02-6059	9	22	and	and	CCONJ
ajis02-6059	9	23	technical	technical	ADJ
ajis02-6059	9	24	elements	element	NOUN
ajis02-6059	9	25	,	,	PUNCT
ajis02-6059	9	26	so	so	SCONJ
ajis02-6059	9	27	that	that	SCONJ
ajis02-6059	9	28	processes	process	NOUN
ajis02-6059	9	29	,	,	PUNCT
ajis02-6059	9	30	people	people	NOUN
ajis02-6059	9	31	,	,	PUNCT
ajis02-6059	9	32	and	and	CCONJ
ajis02-6059	9	33	it	it	PRON
ajis02-6059	9	34	co	co	VERB
ajis02-6059	9	35	-	-	VERB
ajis02-6059	9	36	evolve	evolve	VERB
ajis02-6059	9	37	toward	toward	ADP
ajis02-6059	9	38	business	business	NOUN
ajis02-6059	9	39	goals	goal	NOUN
ajis02-6059	9	40	(	(	PUNCT
ajis02-6059	9	41	alter	alter	NOUN
ajis02-6059	9	42	,	,	PUNCT
ajis02-6059	9	43	2008	2008	NUM
ajis02-6059	9	44	;	;	PUNCT
ajis02-6059	9	45	mumford	mumford	NOUN
ajis02-6059	9	46	,	,	PUNCT
ajis02-6059	9	47	2006	2006	NUM
ajis02-6059	9	48	)	)	PUNCT
ajis02-6059	9	49	.	.	PUNCT
ajis02-6059	10	1	bpm	bpm	PROPN
ajis02-6059	10	2	focuses	focus	VERB
ajis02-6059	10	3	on	on	ADP
ajis02-6059	10	4	optimising	optimise	VERB
ajis02-6059	10	5	business	business	NOUN
ajis02-6059	10	6	processes	process	NOUN
ajis02-6059	10	7	to	to	PART
ajis02-6059	10	8	improve	improve	VERB
ajis02-6059	10	9	efficiency	efficiency	NOUN
ajis02-6059	10	10	,	,	PUNCT
ajis02-6059	10	11	agility	agility	NOUN
ajis02-6059	10	12	,	,	PUNCT
ajis02-6059	10	13	and	and	CCONJ
ajis02-6059	10	14	innovation	innovation	NOUN
ajis02-6059	10	15	.	.	PUNCT
ajis02-6059	11	1	however	however	ADV
ajis02-6059	11	2	,	,	PUNCT
ajis02-6059	11	3	despite	despite	SCONJ
ajis02-6059	11	4	the	the	DET
ajis02-6059	11	5	significant	significant	ADJ
ajis02-6059	11	6	advances	advance	NOUN
ajis02-6059	11	7	in	in	ADP
ajis02-6059	11	8	bpm	bpm	NOUN
ajis02-6059	11	9	and	and	CCONJ
ajis02-6059	11	10	its	its	PRON
ajis02-6059	11	11	role	role	NOUN
ajis02-6059	11	12	in	in	ADP
ajis02-6059	11	13	is	be	AUX
ajis02-6059	11	14	,	,	PUNCT
ajis02-6059	11	15	traditional	traditional	ADJ
ajis02-6059	11	16	bpm	bpm	NOUN
ajis02-6059	11	17	approaches	approach	NOUN
ajis02-6059	11	18	are	be	AUX
ajis02-6059	11	19	increasingly	increasingly	ADV
ajis02-6059	11	20	being	be	AUX
ajis02-6059	11	21	questioned	question	VERB
ajis02-6059	11	22	for	for	ADP
ajis02-6059	11	23	their	their	PRON
ajis02-6059	11	24	continued	continue	VERB
ajis02-6059	11	25	relevance	relevance	NOUN
ajis02-6059	11	26	and	and	CCONJ
ajis02-6059	11	27	effectiveness	effectiveness	NOUN
ajis02-6059	11	28	,	,	PUNCT
ajis02-6059	11	29	especially	especially	ADV
ajis02-6059	11	30	when	when	SCONJ
ajis02-6059	11	31	compared	compare	VERB
ajis02-6059	11	32	to	to	ADP
ajis02-6059	11	33	other	other	ADJ
ajis02-6059	11	34	technological	technological	ADJ
ajis02-6059	11	35	investments	investment	NOUN
ajis02-6059	11	36	(	(	PUNCT
ajis02-6059	11	37	jeston	jeston	PROPN
ajis02-6059	11	38	&	&	CCONJ
ajis02-6059	11	39	nelis	nelis	PROPN
ajis02-6059	11	40	,	,	PUNCT
ajis02-6059	11	41	2008	2008	NUM
ajis02-6059	11	42	)	)	PUNCT
ajis02-6059	11	43	.	.	PUNCT
ajis02-6059	12	1	this	this	DET
ajis02-6059	12	2	paper	paper	NOUN
ajis02-6059	12	3	argues	argue	VERB
ajis02-6059	12	4	that	that	SCONJ
ajis02-6059	12	5	to	to	PART
ajis02-6059	12	6	remain	remain	VERB
ajis02-6059	12	7	relevant	relevant	ADJ
ajis02-6059	12	8	and	and	CCONJ
ajis02-6059	12	9	effective	effective	ADJ
ajis02-6059	12	10	,	,	PUNCT
ajis02-6059	12	11	bpm	bpm	NOUN
ajis02-6059	12	12	must	must	AUX
ajis02-6059	12	13	evolve	evolve	VERB
ajis02-6059	12	14	by	by	ADP
ajis02-6059	12	15	incorporating	incorporate	VERB
ajis02-6059	12	16	autonomisation	autonomisation	NOUN
ajis02-6059	12	17	and	and	CCONJ
ajis02-6059	12	18	leveraging	leverage	VERB
ajis02-6059	12	19	emerging	emerge	VERB
ajis02-6059	12	20	technologies	technology	NOUN
ajis02-6059	12	21	to	to	PART
ajis02-6059	12	22	better	well	ADV
ajis02-6059	12	23	align	align	VERB
ajis02-6059	12	24	with	with	ADP
ajis02-6059	12	25	contemporary	contemporary	ADJ
ajis02-6059	12	26	business	business	NOUN
ajis02-6059	12	27	needs	need	NOUN
ajis02-6059	12	28	and	and	CCONJ
ajis02-6059	12	29	the	the	DET
ajis02-6059	12	30	rapid	rapid	ADJ
ajis02-6059	12	31	pace	pace	NOUN
ajis02-6059	12	32	of	of	ADP
ajis02-6059	12	33	technological	technological	ADJ
ajis02-6059	12	34	transformation	transformation	NOUN
ajis02-6059	12	35	.	.	PUNCT
ajis02-6059	13	1	at	at	ADP
ajis02-6059	13	2	the	the	DET
ajis02-6059	13	3	same	same	ADJ
ajis02-6059	13	4	time	time	NOUN
ajis02-6059	13	5	,	,	PUNCT
ajis02-6059	13	6	despite	despite	SCONJ
ajis02-6059	13	7	substantial	substantial	ADJ
ajis02-6059	13	8	investment	investment	NOUN
ajis02-6059	13	9	,	,	PUNCT
ajis02-6059	13	10	many	many	ADJ
ajis02-6059	13	11	process	process	NOUN
ajis02-6059	13	12	changes	change	NOUN
ajis02-6059	13	13	do	do	AUX
ajis02-6059	13	14	n’t	not	PART
ajis02-6059	13	15	stick	stick	VERB
ajis02-6059	13	16	.	.	PUNCT
ajis02-6059	14	1	staff	staff	NOUN
ajis02-6059	14	2	create	create	VERB
ajis02-6059	14	3	local	local	ADJ
ajis02-6059	14	4	“	"	PUNCT
ajis02-6059	14	5	workarounds	workaround	NOUN
ajis02-6059	14	6	,	,	PUNCT
ajis02-6059	14	7	”	"	PUNCT
ajis02-6059	14	8	exposing	expose	VERB
ajis02-6059	14	9	misfits	misfit	NOUN
ajis02-6059	14	10	between	between	ADP
ajis02-6059	14	11	formal	formal	ADJ
ajis02-6059	14	12	processes	process	NOUN
ajis02-6059	14	13	and	and	CCONJ
ajis02-6059	14	14	real	real	ADJ
ajis02-6059	14	15	work	work	NOUN
ajis02-6059	14	16	,	,	PUNCT
ajis02-6059	14	17	and	and	CCONJ
ajis02-6059	14	18	with	with	ADP
ajis02-6059	14	19	this	this	PRON
ajis02-6059	14	20	underscore	underscore	NOUN
ajis02-6059	14	21	the	the	DET
ajis02-6059	14	22	need	need	NOUN
ajis02-6059	14	23	for	for	SCONJ
ajis02-6059	14	24	bpm	bpm	NOUN
ajis02-6059	14	25	to	to	PART
ajis02-6059	14	26	pair	pair	VERB
ajis02-6059	14	27	design	design	NOUN
ajis02-6059	14	28	-	-	PUNCT
ajis02-6059	14	29	time	time	NOUN
ajis02-6059	14	30	standards	standard	NOUN
ajis02-6059	14	31	with	with	ADP
ajis02-6059	14	32	the	the	DET
ajis02-6059	14	33	way	way	NOUN
ajis02-6059	14	34	processes	process	NOUN
ajis02-6059	14	35	are	be	AUX
ajis02-6059	14	36	executed	execute	VERB
ajis02-6059	14	37	.	.	PUNCT
ajis02-6059	15	1	while	while	SCONJ
ajis02-6059	15	2	emerging	emerge	VERB
ajis02-6059	15	3	technologies	technology	NOUN
ajis02-6059	15	4	such	such	ADJ
ajis02-6059	15	5	as	as	ADP
ajis02-6059	15	6	artificial	artificial	ADJ
ajis02-6059	15	7	intelligence	intelligence	NOUN
ajis02-6059	15	8	(	(	PUNCT
ajis02-6059	15	9	ai	ai	NOUN
ajis02-6059	15	10	)	)	PUNCT
ajis02-6059	15	11	,	,	PUNCT
ajis02-6059	15	12	machine	machine	NOUN
ajis02-6059	15	13	learning	learning	NOUN
ajis02-6059	15	14	(	(	PUNCT
ajis02-6059	15	15	ml	ml	NOUN
ajis02-6059	15	16	)	)	PUNCT
ajis02-6059	15	17	,	,	PUNCT
ajis02-6059	15	18	and	and	CCONJ
ajis02-6059	15	19	the	the	DET
ajis02-6059	15	20	internet	internet	NOUN
ajis02-6059	15	21	of	of	ADP
ajis02-6059	15	22	things	thing	NOUN
ajis02-6059	15	23	(	(	PUNCT
ajis02-6059	15	24	iot	iot	NOUN
ajis02-6059	15	25	)	)	PUNCT
ajis02-6059	15	26	open	open	ADJ
ajis02-6059	15	27	new	new	ADJ
ajis02-6059	15	28	possibilities	possibility	NOUN
ajis02-6059	15	29	,	,	PUNCT
ajis02-6059	15	30	their	their	PRON
ajis02-6059	15	31	integration	integration	NOUN
ajis02-6059	15	32	needs	need	VERB
ajis02-6059	15	33	to	to	PART
ajis02-6059	15	34	be	be	AUX
ajis02-6059	15	35	guided	guide	VERB
ajis02-6059	15	36	by	by	ADP
ajis02-6059	15	37	the	the	DET
ajis02-6059	15	38	organisation	organisation	NOUN
ajis02-6059	15	39	’s	’s	PART
ajis02-6059	15	40	strategic	strategic	ADJ
ajis02-6059	15	41	priorities	priority	NOUN
ajis02-6059	15	42	and	and	CCONJ
ajis02-6059	15	43	stakeholder	stakeholder	NOUN
ajis02-6059	15	44	needs	need	NOUN
ajis02-6059	15	45	.	.	PUNCT
ajis02-6059	16	1	from	from	ADP
ajis02-6059	16	2	a	a	DET
ajis02-6059	16	3	bpm	bpm	NOUN
ajis02-6059	16	4	perspective	perspective	NOUN
ajis02-6059	16	5	,	,	PUNCT
ajis02-6059	16	6	the	the	DET
ajis02-6059	16	7	value	value	NOUN
ajis02-6059	16	8	of	of	ADP
ajis02-6059	16	9	ai	ai	NOUN
ajis02-6059	16	10	,	,	PUNCT
ajis02-6059	16	11	ml	ml	ADV
ajis02-6059	16	12	,	,	PUNCT
ajis02-6059	16	13	and	and	CCONJ
ajis02-6059	16	14	iot	iot	NOUN
ajis02-6059	16	15	is	be	AUX
ajis02-6059	16	16	maximised	maximise	VERB
ajis02-6059	16	17	when	when	SCONJ
ajis02-6059	16	18	embedded	embed	VERB
ajis02-6059	16	19	into	into	ADP
ajis02-6059	16	20	the	the	DET
ajis02-6059	16	21	process	process	NOUN
ajis02-6059	16	22	lifecycle	lifecycle	NOUN
ajis02-6059	16	23	spanning	span	VERB
ajis02-6059	16	24	design	design	NOUN
ajis02-6059	16	25	,	,	PUNCT
ajis02-6059	16	26	implementation	implementation	NOUN
ajis02-6059	16	27	,	,	PUNCT
ajis02-6059	16	28	execution	execution	NOUN
ajis02-6059	16	29	,	,	PUNCT
ajis02-6059	16	30	monitoring	monitoring	NOUN
ajis02-6059	16	31	,	,	PUNCT
ajis02-6059	16	32	and	and	CCONJ
ajis02-6059	16	33	continuous	continuous	ADJ
ajis02-6059	16	34	improvement	improvement	NOUN
ajis02-6059	16	35	with	with	ADP
ajis02-6059	16	36	governance	governance	NOUN
ajis02-6059	16	37	structures	structure	NOUN
ajis02-6059	16	38	that	that	PRON
ajis02-6059	16	39	align	align	VERB
ajis02-6059	16	40	technology	technology	NOUN
ajis02-6059	16	41	use	use	NOUN
ajis02-6059	16	42	to	to	ADP
ajis02-6059	16	43	organisational	organisational	ADJ
ajis02-6059	16	44	goals	goal	NOUN
ajis02-6059	16	45	and	and	CCONJ
ajis02-6059	16	46	stakeholder	stakeholder	NOUN
ajis02-6059	16	47	needs	need	VERB
ajis02-6059	16	48	(	(	PUNCT
ajis02-6059	16	49	rosemann	rosemann	PROPN
ajis02-6059	16	50	et	et	PROPN
ajis02-6059	16	51	al	al	PROPN
ajis02-6059	16	52	.	.	PROPN
ajis02-6059	16	53	,	,	PUNCT
ajis02-6059	16	54	2024	2024	NUM
ajis02-6059	16	55	)	)	PUNCT
ajis02-6059	16	56	.	.	PUNCT
ajis02-6059	17	1	thus	thus	ADV
ajis02-6059	17	2	,	,	PUNCT
ajis02-6059	17	3	rather	rather	ADV
ajis02-6059	17	4	than	than	ADP
ajis02-6059	17	5	an	an	DET
ajis02-6059	17	6	‘	'	PUNCT
ajis02-6059	17	7	ai	ai	ADJ
ajis02-6059	17	8	-	-	PUNCT
ajis02-6059	17	9	first	first	ADJ
ajis02-6059	17	10	’	'	PUNCT
ajis02-6059	17	11	mantra	mantra	ADJ
ajis02-6059	17	12	,	,	PUNCT
ajis02-6059	17	13	organisations	organisation	NOUN
ajis02-6059	17	14	need	need	VERB
ajis02-6059	17	15	to	to	PART
ajis02-6059	17	16	follow	follow	VERB
ajis02-6059	17	17	a	a	DET
ajis02-6059	17	18	‘	'	PUNCT
ajis02-6059	17	19	process	process	NOUN
ajis02-6059	17	20	-	-	PUNCT
ajis02-6059	17	21	first	first	ADJ
ajis02-6059	17	22	’	'	PUNCT
ajis02-6059	17	23	approach	approach	NOUN
ajis02-6059	17	24	.	.	PUNCT
ajis02-6059	18	1	ultimately	ultimately	ADV
ajis02-6059	18	2	,	,	PUNCT
ajis02-6059	18	3	business	business	NOUN
ajis02-6059	18	4	processes	process	NOUN
ajis02-6059	18	5	are	be	AUX
ajis02-6059	18	6	the	the	DET
ajis02-6059	18	7	source	source	NOUN
ajis02-6059	18	8	of	of	ADP
ajis02-6059	18	9	organisational	organisational	ADJ
ajis02-6059	18	10	value	value	NOUN
ajis02-6059	18	11	propositions	proposition	NOUN
ajis02-6059	18	12	,	,	PUNCT
ajis02-6059	18	13	and	and	CCONJ
ajis02-6059	18	14	contemporary	contemporary	ADJ
ajis02-6059	18	15	technologies	technology	NOUN
ajis02-6059	18	16	are	be	AUX
ajis02-6059	18	17	here	here	ADV
ajis02-6059	18	18	to	to	PART
ajis02-6059	18	19	serve	serve	VERB
ajis02-6059	18	20	processes	process	NOUN
ajis02-6059	18	21	in	in	ADP
ajis02-6059	18	22	creating	create	VERB
ajis02-6059	18	23	and	and	CCONJ
ajis02-6059	18	24	sustaining	sustain	VERB
ajis02-6059	18	25	value	value	NOUN
ajis02-6059	18	26	whether	whether	SCONJ
ajis02-6059	18	27	this	this	PRON
ajis02-6059	18	28	relates	relate	VERB
ajis02-6059	18	29	to	to	ADP
ajis02-6059	18	30	customer	customer	NOUN
ajis02-6059	18	31	experience	experience	NOUN
ajis02-6059	18	32	,	,	PUNCT
ajis02-6059	18	33	operational	operational	ADJ
ajis02-6059	18	34	resilience	resilience	NOUN
ajis02-6059	18	35	,	,	PUNCT
ajis02-6059	18	36	regulatory	regulatory	ADJ
ajis02-6059	18	37	compliance	compliance	NOUN
ajis02-6059	18	38	,	,	PUNCT
ajis02-6059	18	39	or	or	CCONJ
ajis02-6059	18	40	sustainability	sustainability	NOUN
ajis02-6059	18	41	.	.	PUNCT
ajis02-6059	19	1	technology	technology	NOUN
ajis02-6059	19	2	serves	serve	VERB
ajis02-6059	19	3	as	as	ADP
ajis02-6059	19	4	the	the	DET
ajis02-6059	19	5	means	mean	NOUN
ajis02-6059	19	6	to	to	PART
ajis02-6059	19	7	address	address	VERB
ajis02-6059	19	8	these	these	DET
ajis02-6059	19	9	objectives	objective	NOUN
ajis02-6059	19	10	,	,	PUNCT
ajis02-6059	19	11	rather	rather	ADV
ajis02-6059	19	12	than	than	ADP
ajis02-6059	19	13	the	the	DET
ajis02-6059	19	14	primary	primary	ADJ
ajis02-6059	19	15	driver	driver	NOUN
ajis02-6059	19	16	of	of	ADP
ajis02-6059	19	17	change	change	NOUN
ajis02-6059	19	18	.	.	PUNCT
ajis02-6059	20	1	bpm	bpm	PROPN
ajis02-6059	20	2	has	have	VERB
ajis02-6059	20	3	a	a	DET
ajis02-6059	20	4	long	long	ADV
ajis02-6059	20	5	-	-	PUNCT
ajis02-6059	20	6	standing	stand	VERB
ajis02-6059	20	7	tradition	tradition	NOUN
ajis02-6059	20	8	in	in	ADP
ajis02-6059	20	9	organisational	organisational	ADJ
ajis02-6059	20	10	management	management	NOUN
ajis02-6059	20	11	,	,	PUNCT
ajis02-6059	20	12	with	with	ADP
ajis02-6059	20	13	roots	root	NOUN
ajis02-6059	20	14	extending	extend	VERB
ajis02-6059	20	15	over	over	ADP
ajis02-6059	20	16	a	a	DET
ajis02-6059	20	17	century	century	NOUN
ajis02-6059	20	18	(	(	PUNCT
ajis02-6059	20	19	leyer	leyer	NOUN
ajis02-6059	20	20	et	et	PROPN
ajis02-6059	20	21	al	al	PROPN
ajis02-6059	20	22	.	.	PROPN
ajis02-6059	20	23	,	,	PUNCT
ajis02-6059	20	24	2017	2017	NUM
ajis02-6059	20	25	;	;	PUNCT
ajis02-6059	20	26	nordsieck	nordsieck	NOUN
ajis02-6059	20	27	,	,	PUNCT
ajis02-6059	20	28	1931	1931	NUM
ajis02-6059	20	29	)	)	PUNCT
ajis02-6059	20	30	.	.	PUNCT
ajis02-6059	21	1	historically	historically	ADV
ajis02-6059	21	2	,	,	PUNCT
ajis02-6059	21	3	bpm	bpm	PROPN
ajis02-6059	21	4	relied	rely	VERB
ajis02-6059	21	5	on	on	ADP
ajis02-6059	21	6	manual	manual	ADJ
ajis02-6059	21	7	methods	method	NOUN
ajis02-6059	21	8	such	such	ADJ
ajis02-6059	21	9	as	as	ADP
ajis02-6059	21	10	pen	pen	NOUN
ajis02-6059	21	11	,	,	PUNCT
ajis02-6059	21	12	paper	paper	NOUN
ajis02-6059	21	13	,	,	PUNCT
ajis02-6059	21	14	and	and	CCONJ
ajis02-6059	21	15	stopwatches	stopwatch	NOUN
ajis02-6059	21	16	,	,	PUNCT
ajis02-6059	21	17	primarily	primarily	ADV
ajis02-6059	21	18	for	for	ADP
ajis02-6059	21	19	observation	observation	NOUN
ajis02-6059	21	20	and	and	CCONJ
ajis02-6059	21	21	time	time	NOUN
ajis02-6059	21	22	-	-	PUNCT
ajis02-6059	21	23	based	base	VERB
ajis02-6059	21	24	analysis	analysis	NOUN
ajis02-6059	21	25	.	.	PUNCT
ajis02-6059	22	1	these	these	DET
ajis02-6059	22	2	early	early	ADJ
ajis02-6059	22	3	approaches	approach	NOUN
ajis02-6059	22	4	were	be	AUX
ajis02-6059	22	5	labour	labour	NOUN
ajis02-6059	22	6	-	-	PUNCT
ajis02-6059	22	7	intensive	intensive	ADJ
ajis02-6059	22	8	,	,	PUNCT
ajis02-6059	22	9	requiring	require	VERB
ajis02-6059	22	10	significant	significant	ADJ
ajis02-6059	22	11	human	human	ADJ
ajis02-6059	22	12	effort	effort	NOUN
ajis02-6059	22	13	for	for	ADP
ajis02-6059	22	14	documenting	documenting	NOUN
ajis02-6059	22	15	and	and	CCONJ
ajis02-6059	22	16	tracking	tracking	NOUN
ajis02-6059	22	17	processes	process	NOUN
ajis02-6059	22	18	.	.	PUNCT
ajis02-6059	23	1	methodologies	methodology	NOUN
ajis02-6059	23	2	such	such	ADJ
ajis02-6059	23	3	as	as	ADP
ajis02-6059	23	4	fordism	fordism	NOUN
ajis02-6059	23	5	,	,	PUNCT
ajis02-6059	23	6	total	total	ADJ
ajis02-6059	23	7	quality	quality	NOUN
ajis02-6059	23	8	management	management	NOUN
ajis02-6059	23	9	,	,	PUNCT
ajis02-6059	23	10	six	six	NUM
ajis02-6059	23	11	sigma	sigma	NOUN
ajis02-6059	23	12	and	and	CCONJ
ajis02-6059	23	13	lean	lean	ADJ
ajis02-6059	23	14	management	management	NOUN
ajis02-6059	23	15	helped	help	VERB
ajis02-6059	23	16	to	to	PART
ajis02-6059	23	17	develop	develop	VERB
ajis02-6059	23	18	structured	structure	VERB
ajis02-6059	23	19	,	,	PUNCT
ajis02-6059	23	20	automated	automate	VERB
ajis02-6059	23	21	processes	process	NOUN
ajis02-6059	23	22	(	(	PUNCT
ajis02-6059	23	23	harmon	harmon	PROPN
ajis02-6059	23	24	,	,	PUNCT
ajis02-6059	23	25	2019	2019	NUM
ajis02-6059	23	26	)	)	PUNCT
ajis02-6059	23	27	.	.	PUNCT
ajis02-6059	24	1	the	the	DET
ajis02-6059	24	2	fundamental	fundamental	ADJ
ajis02-6059	24	3	work	work	NOUN
ajis02-6059	24	4	of	of	ADP
ajis02-6059	24	5	hammer	hammer	NOUN
ajis02-6059	24	6	and	and	CCONJ
ajis02-6059	24	7	champy	champy	NOUN
ajis02-6059	24	8	(	(	PUNCT
ajis02-6059	24	9	1993	1993	NUM
ajis02-6059	24	10	)	)	PUNCT
ajis02-6059	24	11	in	in	ADP
ajis02-6059	24	12	process	process	NOUN
ajis02-6059	24	13	redesign	redesign	NOUN
ajis02-6059	24	14	marked	mark	VERB
ajis02-6059	24	15	a	a	DET
ajis02-6059	24	16	turning	turning	NOUN
ajis02-6059	24	17	point	point	NOUN
ajis02-6059	24	18	in	in	ADP
ajis02-6059	24	19	rethinking	rethink	VERB
ajis02-6059	24	20	process	process	NOUN
ajis02-6059	24	21	designs	design	NOUN
ajis02-6059	24	22	.	.	PUNCT
ajis02-6059	25	1	van	van	PROPN
ajis02-6059	25	2	der	der	PROPN
ajis02-6059	25	3	aalst	aalst	PROPN
ajis02-6059	25	4	and	and	CCONJ
ajis02-6059	25	5	van	van	PROPN
ajis02-6059	25	6	hee	hee	PROPN
ajis02-6059	25	7	(	(	PUNCT
ajis02-6059	25	8	1995	1995	NUM
ajis02-6059	25	9	)	)	PUNCT
ajis02-6059	25	10	introduced	introduce	VERB
ajis02-6059	25	11	processaware	processaware	NOUN
ajis02-6059	25	12	information	information	NOUN
ajis02-6059	25	13	systems	system	NOUN
ajis02-6059	25	14	(	(	PUNCT
ajis02-6059	25	15	such	such	ADJ
ajis02-6059	25	16	as	as	ADP
ajis02-6059	25	17	workflow	workflow	NOUN
ajis02-6059	25	18	management	management	NOUN
ajis02-6059	25	19	)	)	PUNCT
ajis02-6059	25	20	to	to	ADP
ajis02-6059	25	21	model	model	NOUN
ajis02-6059	25	22	,	,	PUNCT
ajis02-6059	25	23	execute	execute	VERB
ajis02-6059	25	24	and	and	CCONJ
ajis02-6059	25	25	analyse	analyse	NOUN
ajis02-6059	25	26	business	business	NOUN
ajis02-6059	25	27	processes	process	NOUN
ajis02-6059	25	28	.	.	PUNCT
ajis02-6059	26	1	this	this	DET
ajis02-6059	26	2	shift	shift	NOUN
ajis02-6059	26	3	offered	offer	VERB
ajis02-6059	26	4	more	more	ADV
ajis02-6059	26	5	accurate	accurate	ADJ
ajis02-6059	26	6	and	and	CCONJ
ajis02-6059	26	7	efficient	efficient	ADJ
ajis02-6059	26	8	representations	representation	NOUN
ajis02-6059	26	9	of	of	ADP
ajis02-6059	26	10	business	business	NOUN
ajis02-6059	26	11	processes	process	NOUN
ajis02-6059	26	12	in	in	ADP
ajis02-6059	26	13	digital	digital	ADJ
ajis02-6059	26	14	environments	environment	NOUN
ajis02-6059	26	15	.	.	PUNCT
ajis02-6059	27	1	this	this	PRON
ajis02-6059	27	2	gave	give	VERB
ajis02-6059	27	3	rise	rise	NOUN
ajis02-6059	27	4	to	to	ADP
ajis02-6059	27	5	a	a	DET
ajis02-6059	27	6	data	data	NOUN
ajis02-6059	27	7	-	-	PUNCT
ajis02-6059	27	8	driven	drive	VERB
ajis02-6059	27	9	and	and	CCONJ
ajis02-6059	27	10	automated	automate	VERB
ajis02-6059	27	11	approach	approach	NOUN
ajis02-6059	27	12	to	to	ADP
ajis02-6059	27	13	bpm	bpm	PROPN
ajis02-6059	27	14	.	.	PUNCT
ajis02-6059	28	1	process	process	NOUN
ajis02-6059	28	2	mining	mining	NOUN
ajis02-6059	28	3	,	,	PUNCT
ajis02-6059	28	4	for	for	ADP
ajis02-6059	28	5	example	example	NOUN
ajis02-6059	28	6	,	,	PUNCT
ajis02-6059	28	7	has	have	AUX
ajis02-6059	28	8	become	become	VERB
ajis02-6059	28	9	a	a	DET
ajis02-6059	28	10	key	key	ADJ
ajis02-6059	28	11	method	method	NOUN
ajis02-6059	28	12	for	for	ADP
ajis02-6059	28	13	converting	convert	VERB
ajis02-6059	28	14	digital	digital	ADJ
ajis02-6059	28	15	traces	trace	NOUN
ajis02-6059	28	16	into	into	ADP
ajis02-6059	28	17	process	process	NOUN
ajis02-6059	28	18	descriptions	description	NOUN
ajis02-6059	28	19	providing	provide	VERB
ajis02-6059	28	20	valuable	valuable	ADJ
ajis02-6059	28	21	insights	insight	NOUN
ajis02-6059	28	22	to	to	PART
ajis02-6059	28	23	improve	improve	VERB
ajis02-6059	28	24	process	process	NOUN
ajis02-6059	28	25	efficiency	efficiency	NOUN
ajis02-6059	28	26	and	and	CCONJ
ajis02-6059	28	27	ensure	ensure	VERB
ajis02-6059	28	28	compliance	compliance	NOUN
ajis02-6059	28	29	.	.	PUNCT
ajis02-6059	29	1	however	however	ADV
ajis02-6059	29	2	,	,	PUNCT
ajis02-6059	29	3	despite	despite	SCONJ
ajis02-6059	29	4	these	these	DET
ajis02-6059	29	5	advancements	advancement	NOUN
ajis02-6059	29	6	,	,	PUNCT
ajis02-6059	29	7	current	current	ADJ
ajis02-6059	29	8	bpm	bpm	NOUN
ajis02-6059	29	9	methods	method	NOUN
ajis02-6059	29	10	still	still	ADV
ajis02-6059	29	11	do	do	AUX
ajis02-6059	29	12	not	not	PART
ajis02-6059	29	13	fully	fully	ADV
ajis02-6059	29	14	leverage	leverage	VERB
ajis02-6059	29	15	the	the	DET
ajis02-6059	29	16	potential	potential	NOUN
ajis02-6059	29	17	of	of	ADP
ajis02-6059	29	18	emerging	emerge	VERB
ajis02-6059	29	19	technologies	technology	NOUN
ajis02-6059	29	20	,	,	PUNCT
ajis02-6059	29	21	particularly	particularly	ADV
ajis02-6059	29	22	ai	ai	VERB
ajis02-6059	29	23	,	,	PUNCT
ajis02-6059	29	24	ml	ml	NOUN
ajis02-6059	29	25	and	and	CCONJ
ajis02-6059	29	26	iot	iot	NOUN
ajis02-6059	29	27	and	and	CCONJ
ajis02-6059	29	28	are	be	AUX
ajis02-6059	29	29	largely	largely	ADV
ajis02-6059	29	30	used	use	VERB
ajis02-6059	29	31	to	to	PART
ajis02-6059	29	32	achieve	achieve	VERB
ajis02-6059	29	33	established	establish	VERB
ajis02-6059	29	34	process	process	NOUN
ajis02-6059	29	35	productivity	productivity	NOUN
ajis02-6059	29	36	goals	goal	NOUN
ajis02-6059	29	37	meaning	mean	VERB
ajis02-6059	29	38	they	they	PRON
ajis02-6059	29	39	are	be	AUX
ajis02-6059	29	40	under	under	ADV
ajis02-6059	29	41	-	-	PUNCT
ajis02-6059	29	42	utilised	utilise	VERB
ajis02-6059	29	43	.	.	PUNCT
ajis02-6059	30	1	this	this	PRON
ajis02-6059	30	2	is	be	AUX
ajis02-6059	30	3	where	where	SCONJ
ajis02-6059	30	4	we	we	PRON
ajis02-6059	30	5	propose	propose	VERB
ajis02-6059	30	6	the	the	DET
ajis02-6059	30	7	new	new	ADJ
ajis02-6059	30	8	notion	notion	NOUN
ajis02-6059	30	9	of	of	ADP
ajis02-6059	30	10	‘	'	PUNCT
ajis02-6059	30	11	process	process	NOUN
ajis02-6059	30	12	autonomisation	autonomisation	NOUN
ajis02-6059	30	13	’	'	PUNCT
ajis02-6059	30	14	to	to	PART
ajis02-6059	30	15	truly	truly	ADV
ajis02-6059	30	16	capture	capture	VERB
ajis02-6059	30	17	the	the	DET
ajis02-6059	30	18	change	change	NOUN
ajis02-6059	30	19	in	in	ADP
ajis02-6059	30	20	technology	technology	NOUN
ajis02-6059	30	21	support	support	NOUN
ajis02-6059	30	22	for	for	ADP
ajis02-6059	30	23	business	business	NOUN
ajis02-6059	30	24	australasian	australasian	ADJ
ajis02-6059	30	25	journal	journal	NOUN
ajis02-6059	30	26	of	of	ADP
ajis02-6059	30	27	information	information	NOUN
ajis02-6059	30	28	systems	system	NOUN
ajis02-6059	30	29	bandara	bandara	PROPN
ajis02-6059	30	30	,	,	PUNCT
ajis02-6059	30	31	leyer	leyer	NOUN
ajis02-6059	30	32	and	and	CCONJ
ajis02-6059	30	33	rosemann	rosemann	PROPN
ajis02-6059	30	34	2025	2025	NUM
ajis02-6059	30	35	,	,	PUNCT
ajis02-6059	30	36	vol	vol	NOUN
ajis02-6059	30	37	29	29	NUM
ajis02-6059	30	38	.	.	PUNCT
ajis02-6059	30	39	,	,	PUNCT
ajis02-6059	30	40	provocation	provocation	NOUN
ajis02-6059	30	41	from	from	ADP
ajis02-6059	30	42	automation	automation	NOUN
ajis02-6059	30	43	to	to	ADP
ajis02-6059	30	44	autonomisation	autonomisation	NOUN
ajis02-6059	30	45	3	3	NUM
ajis02-6059	30	46	processes	process	NOUN
ajis02-6059	30	47	that	that	PRON
ajis02-6059	30	48	is	be	AUX
ajis02-6059	30	49	catalysed	catalyse	VERB
ajis02-6059	30	50	by	by	ADP
ajis02-6059	30	51	these	these	DET
ajis02-6059	30	52	technologies	technology	NOUN
ajis02-6059	30	53	.	.	PUNCT
ajis02-6059	31	1	autonomisation	autonomisation	NOUN
ajis02-6059	31	2	means	mean	VERB
ajis02-6059	31	3	systems	system	NOUN
ajis02-6059	31	4	(	(	PUNCT
ajis02-6059	31	5	not	not	PART
ajis02-6059	31	6	just	just	ADV
ajis02-6059	31	7	humans	human	NOUN
ajis02-6059	31	8	)	)	PUNCT
ajis02-6059	31	9	can	can	AUX
ajis02-6059	31	10	make	make	VERB
ajis02-6059	31	11	decisions	decision	NOUN
ajis02-6059	31	12	about	about	ADP
ajis02-6059	31	13	how	how	SCONJ
ajis02-6059	31	14	a	a	DET
ajis02-6059	31	15	process	process	NOUN
ajis02-6059	31	16	is	be	AUX
ajis02-6059	31	17	executed	execute	VERB
ajis02-6059	31	18	(	(	PUNCT
ajis02-6059	31	19	rosemann	rosemann	PROPN
ajis02-6059	31	20	et	et	PROPN
ajis02-6059	31	21	al	al	PROPN
ajis02-6059	31	22	.	.	PROPN
ajis02-6059	31	23	,	,	PUNCT
ajis02-6059	31	24	2024	2024	NUM
ajis02-6059	31	25	)	)	PUNCT
ajis02-6059	31	26	.	.	PUNCT
ajis02-6059	32	1	more	more	ADV
ajis02-6059	32	2	specifically	specifically	ADV
ajis02-6059	32	3	,	,	PUNCT
ajis02-6059	32	4	this	this	PRON
ajis02-6059	32	5	means	mean	VERB
ajis02-6059	32	6	the	the	DET
ajis02-6059	32	7	delegation	delegation	NOUN
ajis02-6059	32	8	of	of	ADP
ajis02-6059	32	9	process	process	NOUN
ajis02-6059	32	10	decision	decision	NOUN
ajis02-6059	32	11	-	-	PUNCT
ajis02-6059	32	12	making	making	NOUN
ajis02-6059	32	13	to	to	ADP
ajis02-6059	32	14	intelligent	intelligent	ADJ
ajis02-6059	32	15	systems	system	NOUN
ajis02-6059	32	16	that	that	PRON
ajis02-6059	32	17	can	can	AUX
ajis02-6059	32	18	independently	independently	ADV
ajis02-6059	32	19	analyse	analyse	VERB
ajis02-6059	32	20	data	datum	NOUN
ajis02-6059	32	21	,	,	PUNCT
ajis02-6059	32	22	adapt	adapt	VERB
ajis02-6059	32	23	to	to	ADP
ajis02-6059	32	24	business	business	NOUN
ajis02-6059	32	25	context	context	NOUN
ajis02-6059	32	26	,	,	PUNCT
ajis02-6059	32	27	and	and	CCONJ
ajis02-6059	32	28	determine	determine	VERB
ajis02-6059	32	29	how	how	SCONJ
ajis02-6059	32	30	processes	process	NOUN
ajis02-6059	32	31	are	be	AUX
ajis02-6059	32	32	executed	execute	VERB
ajis02-6059	32	33	in	in	ADP
ajis02-6059	32	34	real	real	ADJ
ajis02-6059	32	35	time	time	NOUN
ajis02-6059	32	36	.	.	PUNCT
ajis02-6059	33	1	autonomisation	autonomisation	NOUN
ajis02-6059	33	2	represents	represent	VERB
ajis02-6059	33	3	the	the	DET
ajis02-6059	33	4	next	next	ADJ
ajis02-6059	33	5	frontier	frontier	NOUN
ajis02-6059	33	6	in	in	ADP
ajis02-6059	33	7	bpm	bpm	PROPN
ajis02-6059	33	8	,	,	PUNCT
ajis02-6059	33	9	where	where	SCONJ
ajis02-6059	33	10	decision	decision	NOUN
ajis02-6059	33	11	-	-	PUNCT
ajis02-6059	33	12	making	making	NOUN
ajis02-6059	33	13	and	and	CCONJ
ajis02-6059	33	14	governance	governance	NOUN
ajis02-6059	33	15	of	of	ADP
ajis02-6059	33	16	business	business	NOUN
ajis02-6059	33	17	processes	process	NOUN
ajis02-6059	33	18	are	be	AUX
ajis02-6059	33	19	delegated	delegate	VERB
ajis02-6059	33	20	to	to	ADP
ajis02-6059	33	21	intelligent	intelligent	ADJ
ajis02-6059	33	22	,	,	PUNCT
ajis02-6059	33	23	framed	framed	ADJ
ajis02-6059	33	24	systems	system	NOUN
ajis02-6059	33	25	capable	capable	ADJ
ajis02-6059	33	26	of	of	ADP
ajis02-6059	33	27	analysing	analyse	VERB
ajis02-6059	33	28	broader	broad	ADJ
ajis02-6059	33	29	datasets	dataset	NOUN
ajis02-6059	33	30	and	and	CCONJ
ajis02-6059	33	31	making	make	VERB
ajis02-6059	33	32	dynamic	dynamic	ADJ
ajis02-6059	33	33	decisions	decision	NOUN
ajis02-6059	33	34	(	(	PUNCT
ajis02-6059	33	35	dumas	duma	NOUN
ajis02-6059	33	36	et	et	PROPN
ajis02-6059	33	37	al	al	PROPN
ajis02-6059	33	38	.	.	PROPN
ajis02-6059	33	39	,	,	PUNCT
ajis02-6059	33	40	2023	2023	NUM
ajis02-6059	33	41	)	)	PUNCT
ajis02-6059	33	42	.	.	PUNCT
ajis02-6059	34	1	this	this	DET
ajis02-6059	34	2	shift	shift	NOUN
ajis02-6059	34	3	allows	allow	VERB
ajis02-6059	34	4	for	for	ADP
ajis02-6059	34	5	more	more	ADV
ajis02-6059	34	6	agile	agile	ADJ
ajis02-6059	34	7	,	,	PUNCT
ajis02-6059	34	8	responsive	responsive	ADJ
ajis02-6059	34	9	,	,	PUNCT
ajis02-6059	34	10	and	and	CCONJ
ajis02-6059	34	11	self	self	NOUN
ajis02-6059	34	12	-	-	PUNCT
ajis02-6059	34	13	optimising	optimise	VERB
ajis02-6059	34	14	processes	process	NOUN
ajis02-6059	34	15	that	that	PRON
ajis02-6059	34	16	can	can	AUX
ajis02-6059	34	17	adapt	adapt	VERB
ajis02-6059	34	18	in	in	ADP
ajis02-6059	34	19	real	real	ADJ
ajis02-6059	34	20	-	-	PUNCT
ajis02-6059	34	21	time	time	NOUN
ajis02-6059	34	22	to	to	ADP
ajis02-6059	34	23	changes	change	NOUN
ajis02-6059	34	24	in	in	ADP
ajis02-6059	34	25	the	the	DET
ajis02-6059	34	26	business	business	NOUN
ajis02-6059	34	27	environment	environment	NOUN
ajis02-6059	34	28	.	.	PUNCT
ajis02-6059	35	1	as	as	SCONJ
ajis02-6059	35	2	organisations	organisation	NOUN
ajis02-6059	35	3	increasingly	increasingly	ADV
ajis02-6059	35	4	navigate	navigate	VERB
ajis02-6059	35	5	the	the	DET
ajis02-6059	35	6	complexities	complexity	NOUN
ajis02-6059	35	7	of	of	ADP
ajis02-6059	35	8	a	a	DET
ajis02-6059	35	9	digitised	digitise	VERB
ajis02-6059	35	10	,	,	PUNCT
ajis02-6059	35	11	dataintensive	dataintensive	ADJ
ajis02-6059	35	12	environment	environment	NOUN
ajis02-6059	35	13	,	,	PUNCT
ajis02-6059	35	14	bpm	bpm	NOUN
ajis02-6059	35	15	methods	method	NOUN
ajis02-6059	35	16	must	must	AUX
ajis02-6059	35	17	evolve	evolve	VERB
ajis02-6059	35	18	to	to	PART
ajis02-6059	35	19	integrate	integrate	VERB
ajis02-6059	35	20	such	such	ADJ
ajis02-6059	35	21	autonomous	autonomous	ADJ
ajis02-6059	35	22	capabilities	capability	NOUN
ajis02-6059	35	23	(	(	PUNCT
ajis02-6059	35	24	rosemann	rosemann	NOUN
ajis02-6059	35	25	et	et	PROPN
ajis02-6059	35	26	al	al	PROPN
ajis02-6059	35	27	.	.	PROPN
ajis02-6059	35	28	,	,	PUNCT
ajis02-6059	35	29	2024	2024	NUM
ajis02-6059	35	30	)	)	PUNCT
ajis02-6059	35	31	.	.	PUNCT
ajis02-6059	36	1	unlike	unlike	ADP
ajis02-6059	36	2	general	general	ADJ
ajis02-6059	36	3	is	be	AUX
ajis02-6059	36	4	approaches	approach	NOUN
ajis02-6059	36	5	,	,	PUNCT
ajis02-6059	36	6	bpm	bpm	NOUN
ajis02-6059	36	7	provides	provide	VERB
ajis02-6059	36	8	a	a	DET
ajis02-6059	36	9	distinctive	distinctive	ADJ
ajis02-6059	36	10	and	and	CCONJ
ajis02-6059	36	11	integrated	integrated	ADJ
ajis02-6059	36	12	capability	capability	NOUN
ajis02-6059	36	13	set	set	NOUN
ajis02-6059	36	14	;	;	PUNCT
ajis02-6059	36	15	combining	combine	VERB
ajis02-6059	36	16	end	end	NOUN
ajis02-6059	36	17	-	-	PUNCT
ajis02-6059	36	18	to	to	ADP
ajis02-6059	36	19	-	-	PUNCT
ajis02-6059	36	20	end	end	NOUN
ajis02-6059	36	21	process	process	NOUN
ajis02-6059	36	22	orchestration	orchestration	NOUN
ajis02-6059	36	23	(	(	PUNCT
ajis02-6059	36	24	dumas	dumas	PROPN
ajis02-6059	36	25	et	et	PROPN
ajis02-6059	36	26	al	al	PROPN
ajis02-6059	36	27	.	.	PROPN
ajis02-6059	36	28	,	,	PUNCT
ajis02-6059	36	29	2018	2018	NUM
ajis02-6059	36	30	)	)	PUNCT
ajis02-6059	36	31	,	,	PUNCT
ajis02-6059	36	32	maturity	maturity	NOUN
ajis02-6059	36	33	frameworks	framework	NOUN
ajis02-6059	36	34	for	for	ADP
ajis02-6059	36	35	capability	capability	NOUN
ajis02-6059	36	36	assessment	assessment	NOUN
ajis02-6059	36	37	(	(	PUNCT
ajis02-6059	36	38	e.g.	e.g.	ADV
ajis02-6059	36	39	,	,	PUNCT
ajis02-6059	36	40	kerpedzhiev	kerpedzhiev	PROPN
ajis02-6059	36	41	et	et	PROPN
ajis02-6059	36	42	al	al	PROPN
ajis02-6059	36	43	.	.	PROPN
ajis02-6059	36	44	,	,	PUNCT
ajis02-6059	36	45	2021	2021	NUM
ajis02-6059	36	46	)	)	PUNCT
ajis02-6059	36	47	,	,	PUNCT
ajis02-6059	36	48	and	and	CCONJ
ajis02-6059	36	49	sociotechnical	sociotechnical	ADJ
ajis02-6059	36	50	integration	integration	NOUN
ajis02-6059	36	51	patterns	pattern	NOUN
ajis02-6059	36	52	that	that	PRON
ajis02-6059	36	53	align	align	VERB
ajis02-6059	36	54	people	people	NOUN
ajis02-6059	36	55	,	,	PUNCT
ajis02-6059	36	56	processes	process	NOUN
ajis02-6059	36	57	,	,	PUNCT
ajis02-6059	36	58	and	and	CCONJ
ajis02-6059	36	59	technology	technology	NOUN
ajis02-6059	36	60	to	to	PART
ajis02-6059	36	61	deliver	deliver	VERB
ajis02-6059	36	62	measurable	measurable	ADJ
ajis02-6059	36	63	,	,	PUNCT
ajis02-6059	36	64	process	process	NOUN
ajis02-6059	36	65	-	-	PUNCT
ajis02-6059	36	66	centric	centric	ADJ
ajis02-6059	36	67	outcomes	outcome	NOUN
ajis02-6059	36	68	.	.	PUNCT
ajis02-6059	37	1	these	these	DET
ajis02-6059	37	2	strengths	strength	NOUN
ajis02-6059	37	3	position	position	NOUN
ajis02-6059	37	4	bpm	bpm	NOUN
ajis02-6059	37	5	as	as	ADP
ajis02-6059	37	6	a	a	DET
ajis02-6059	37	7	discipline	discipline	NOUN
ajis02-6059	37	8	uniquely	uniquely	ADV
ajis02-6059	37	9	equipped	equip	VERB
ajis02-6059	37	10	to	to	PART
ajis02-6059	37	11	ensure	ensure	VERB
ajis02-6059	37	12	that	that	SCONJ
ajis02-6059	37	13	emerging	emerge	VERB
ajis02-6059	37	14	technologies	technology	NOUN
ajis02-6059	37	15	such	such	ADJ
ajis02-6059	37	16	as	as	ADP
ajis02-6059	37	17	ai	ai	NOUN
ajis02-6059	37	18	,	,	PUNCT
ajis02-6059	37	19	ml	ml	ADV
ajis02-6059	37	20	,	,	PUNCT
ajis02-6059	37	21	and	and	CCONJ
ajis02-6059	37	22	iot	iot	PROPN
ajis02-6059	37	23	are	be	AUX
ajis02-6059	37	24	embedded	embed	VERB
ajis02-6059	37	25	within	within	ADP
ajis02-6059	37	26	process	process	NOUN
ajis02-6059	37	27	architectures	architecture	NOUN
ajis02-6059	37	28	in	in	ADP
ajis02-6059	37	29	ways	way	NOUN
ajis02-6059	37	30	that	that	PRON
ajis02-6059	37	31	are	be	AUX
ajis02-6059	37	32	business	business	NOUN
ajis02-6059	37	33	-	-	PUNCT
ajis02-6059	37	34	driven	drive	VERB
ajis02-6059	37	35	,	,	PUNCT
ajis02-6059	37	36	outcome	outcome	NOUN
ajis02-6059	37	37	-	-	PUNCT
ajis02-6059	37	38	focused	focused	ADJ
ajis02-6059	37	39	,	,	PUNCT
ajis02-6059	37	40	and	and	CCONJ
ajis02-6059	37	41	adaptable	adaptable	ADJ
ajis02-6059	37	42	to	to	ADP
ajis02-6059	37	43	both	both	CCONJ
ajis02-6059	37	44	operational	operational	ADJ
ajis02-6059	37	45	and	and	CCONJ
ajis02-6059	37	46	contextual	contextual	ADJ
ajis02-6059	37	47	dynamics	dynamic	NOUN
ajis02-6059	37	48	(	(	PUNCT
ajis02-6059	37	49	grisold	grisold	NOUN
ajis02-6059	37	50	et	et	PROPN
ajis02-6059	37	51	al	al	PROPN
ajis02-6059	37	52	.	.	PROPN
ajis02-6059	37	53	,	,	PUNCT
ajis02-6059	37	54	2024	2024	NUM
ajis02-6059	37	55	)	)	PUNCT
ajis02-6059	37	56	.	.	PUNCT
ajis02-6059	38	1	we	we	PRON
ajis02-6059	38	2	propose	propose	VERB
ajis02-6059	38	3	a	a	DET
ajis02-6059	38	4	forward	forward	ADV
ajis02-6059	38	5	-	-	PUNCT
ajis02-6059	38	6	looking	look	VERB
ajis02-6059	38	7	research	research	NOUN
ajis02-6059	38	8	agenda	agenda	NOUN
ajis02-6059	38	9	and	and	CCONJ
ajis02-6059	38	10	call	call	VERB
ajis02-6059	38	11	upon	upon	SCONJ
ajis02-6059	38	12	scholars	scholar	NOUN
ajis02-6059	38	13	and	and	CCONJ
ajis02-6059	38	14	practitioners	practitioner	NOUN
ajis02-6059	38	15	to	to	PART
ajis02-6059	38	16	critically	critically	ADV
ajis02-6059	38	17	re	re	VERB
ajis02-6059	38	18	-	-	NOUN
ajis02-6059	38	19	assess	assess	NOUN
ajis02-6059	38	20	and	and	CCONJ
ajis02-6059	38	21	transform	transform	VERB
ajis02-6059	38	22	bpm	bpm	NOUN
ajis02-6059	38	23	practices	practice	NOUN
ajis02-6059	38	24	,	,	PUNCT
ajis02-6059	38	25	ensuring	ensure	VERB
ajis02-6059	38	26	they	they	PRON
ajis02-6059	38	27	remain	remain	VERB
ajis02-6059	38	28	relevant	relevant	ADJ
ajis02-6059	38	29	and	and	CCONJ
ajis02-6059	38	30	effective	effective	ADJ
ajis02-6059	38	31	in	in	ADP
ajis02-6059	38	32	the	the	DET
ajis02-6059	38	33	face	face	NOUN
ajis02-6059	38	34	of	of	ADP
ajis02-6059	38	35	rapidly	rapidly	ADV
ajis02-6059	38	36	evolving	evolve	VERB
ajis02-6059	38	37	technological	technological	ADJ
ajis02-6059	38	38	advancements	advancement	NOUN
ajis02-6059	38	39	and	and	CCONJ
ajis02-6059	38	40	shifting	shift	VERB
ajis02-6059	38	41	organisational	organisational	ADJ
ajis02-6059	38	42	dynamics	dynamic	NOUN
ajis02-6059	38	43	.	.	PUNCT
ajis02-6059	39	1	2	2	NUM
ajis02-6059	39	2	current	current	ADJ
ajis02-6059	39	3	state	state	NOUN
ajis02-6059	39	4	of	of	ADP
ajis02-6059	39	5	bpm	bpm	NOUN
ajis02-6059	39	6	methods	method	NOUN
ajis02-6059	39	7	and	and	CCONJ
ajis02-6059	39	8	lost	lose	VERB
ajis02-6059	39	9	opportunities	opportunity	NOUN
ajis02-6059	39	10	business	business	NOUN
ajis02-6059	39	11	process	process	NOUN
ajis02-6059	39	12	management	management	NOUN
ajis02-6059	39	13	(	(	PUNCT
ajis02-6059	39	14	bpm	bpm	NOUN
ajis02-6059	39	15	)	)	PUNCT
ajis02-6059	39	16	has	have	AUX
ajis02-6059	39	17	made	make	VERB
ajis02-6059	39	18	significant	significant	ADJ
ajis02-6059	39	19	strides	stride	NOUN
ajis02-6059	39	20	from	from	ADP
ajis02-6059	39	21	its	its	PRON
ajis02-6059	39	22	early	early	ADJ
ajis02-6059	39	23	manual	manual	ADJ
ajis02-6059	39	24	approaches	approach	NOUN
ajis02-6059	39	25	(	(	PUNCT
ajis02-6059	39	26	stage	stage	NOUN
ajis02-6059	39	27	1	1	NUM
ajis02-6059	39	28	)	)	PUNCT
ajis02-6059	39	29	to	to	ADP
ajis02-6059	39	30	more	more	ADV
ajis02-6059	39	31	digital	digital	ADJ
ajis02-6059	39	32	and	and	CCONJ
ajis02-6059	39	33	automated	automate	VERB
ajis02-6059	39	34	systems	system	NOUN
ajis02-6059	39	35	(	(	PUNCT
ajis02-6059	39	36	stage	stage	NOUN
ajis02-6059	39	37	2	2	NUM
ajis02-6059	39	38	)	)	PUNCT
ajis02-6059	39	39	–	–	PUNCT
ajis02-6059	39	40	see	see	VERB
ajis02-6059	39	41	figure	figure	NOUN
ajis02-6059	39	42	1	1	NUM
ajis02-6059	39	43	.	.	PUNCT
ajis02-6059	40	1	however	however	ADV
ajis02-6059	40	2	,	,	PUNCT
ajis02-6059	40	3	despite	despite	SCONJ
ajis02-6059	40	4	these	these	DET
ajis02-6059	40	5	advancements	advancement	NOUN
ajis02-6059	40	6	,	,	PUNCT
ajis02-6059	40	7	current	current	ADJ
ajis02-6059	40	8	bpm	bpm	NOUN
ajis02-6059	40	9	methods	method	NOUN
ajis02-6059	40	10	still	still	ADV
ajis02-6059	40	11	fail	fail	VERB
ajis02-6059	40	12	to	to	PART
ajis02-6059	40	13	fully	fully	ADV
ajis02-6059	40	14	capitalise	capitalise	VERB
ajis02-6059	40	15	on	on	ADP
ajis02-6059	40	16	emerging	emerge	VERB
ajis02-6059	40	17	technologies	technology	NOUN
ajis02-6059	40	18	,	,	PUNCT
ajis02-6059	40	19	particularly	particularly	ADV
ajis02-6059	40	20	ai	ai	VERB
ajis02-6059	40	21	,	,	PUNCT
ajis02-6059	40	22	ml	ml	NOUN
ajis02-6059	40	23	and	and	CCONJ
ajis02-6059	40	24	iot	iot	NOUN
ajis02-6059	40	25	,	,	PUNCT
ajis02-6059	40	26	which	which	PRON
ajis02-6059	40	27	are	be	AUX
ajis02-6059	40	28	reshaping	reshape	VERB
ajis02-6059	40	29	industries	industry	NOUN
ajis02-6059	40	30	today	today	NOUN
ajis02-6059	40	31	.	.	PUNCT
ajis02-6059	41	1	figure	figure	NOUN
ajis02-6059	41	2	1	1	NUM
ajis02-6059	41	3	:	:	PUNCT
ajis02-6059	41	4	emerging	emerge	VERB
ajis02-6059	41	5	paradigms	paradigm	NOUN
ajis02-6059	41	6	for	for	ADP
ajis02-6059	41	7	bpm	bpm	NOUN
ajis02-6059	41	8	methods	method	NOUN
ajis02-6059	41	9	in	in	ADP
ajis02-6059	41	10	the	the	DET
ajis02-6059	41	11	digital	digital	ADJ
ajis02-6059	41	12	age	age	NOUN
ajis02-6059	41	13	australasian	australasian	ADJ
ajis02-6059	41	14	journal	journal	NOUN
ajis02-6059	41	15	of	of	ADP
ajis02-6059	41	16	information	information	NOUN
ajis02-6059	41	17	systems	system	NOUN
ajis02-6059	41	18	bandara	bandara	PROPN
ajis02-6059	41	19	,	,	PUNCT
ajis02-6059	41	20	leyer	leyer	NOUN
ajis02-6059	41	21	and	and	CCONJ
ajis02-6059	41	22	rosemann	rosemann	PROPN
ajis02-6059	41	23	2025	2025	NUM
ajis02-6059	41	24	,	,	PUNCT
ajis02-6059	41	25	vol	vol	NOUN
ajis02-6059	41	26	29	29	NUM
ajis02-6059	41	27	.	.	PUNCT
ajis02-6059	41	28	,	,	PUNCT
ajis02-6059	41	29	provocation	provocation	NOUN
ajis02-6059	41	30	from	from	ADP
ajis02-6059	41	31	automation	automation	NOUN
ajis02-6059	41	32	to	to	ADP
ajis02-6059	41	33	autonomisation	autonomisation	NOUN
ajis02-6059	41	34	4	4	NUM
ajis02-6059	41	35	historically	historically	ADV
ajis02-6059	41	36	,	,	PUNCT
ajis02-6059	41	37	business	business	NOUN
ajis02-6059	41	38	process	process	NOUN
ajis02-6059	41	39	management	management	NOUN
ajis02-6059	41	40	(	(	PUNCT
ajis02-6059	41	41	bpm	bpm	NOUN
ajis02-6059	41	42	)	)	PUNCT
ajis02-6059	41	43	relied	rely	VERB
ajis02-6059	41	44	on	on	ADP
ajis02-6059	41	45	manual	manual	ADJ
ajis02-6059	41	46	methods	method	NOUN
ajis02-6059	41	47	like	like	ADP
ajis02-6059	41	48	pen	pen	NOUN
ajis02-6059	41	49	,	,	PUNCT
ajis02-6059	41	50	paper	paper	NOUN
ajis02-6059	41	51	,	,	PUNCT
ajis02-6059	41	52	and	and	CCONJ
ajis02-6059	41	53	stopwatches	stopwatch	NOUN
ajis02-6059	41	54	to	to	PART
ajis02-6059	41	55	track	track	VERB
ajis02-6059	41	56	and	and	CCONJ
ajis02-6059	41	57	optimise	optimise	NOUN
ajis02-6059	41	58	processes	process	NOUN
ajis02-6059	41	59	(	(	PUNCT
ajis02-6059	41	60	barker	barker	PROPN
ajis02-6059	41	61	,	,	PUNCT
ajis02-6059	41	62	1994	1994	NUM
ajis02-6059	41	63	;	;	PUNCT
ajis02-6059	41	64	nordsieck	nordsieck	NOUN
ajis02-6059	41	65	,	,	PUNCT
ajis02-6059	41	66	1931	1931	NUM
ajis02-6059	41	67	,	,	PUNCT
ajis02-6059	41	68	1961	1961	NUM
ajis02-6059	41	69	)	)	PUNCT
ajis02-6059	41	70	.	.	PUNCT
ajis02-6059	42	1	companies	company	NOUN
ajis02-6059	42	2	documented	document	VERB
ajis02-6059	42	3	workflows	workflow	NOUN
ajis02-6059	42	4	through	through	ADP
ajis02-6059	42	5	written	write	VERB
ajis02-6059	42	6	instructions	instruction	NOUN
ajis02-6059	42	7	or	or	CCONJ
ajis02-6059	42	8	flowcharts	flowchart	NOUN
ajis02-6059	42	9	,	,	PUNCT
ajis02-6059	42	10	while	while	SCONJ
ajis02-6059	42	11	stopwatches	stopwatch	NOUN
ajis02-6059	42	12	measured	measure	VERB
ajis02-6059	42	13	task	task	NOUN
ajis02-6059	42	14	durations	duration	NOUN
ajis02-6059	42	15	and	and	CCONJ
ajis02-6059	42	16	identified	identify	VERB
ajis02-6059	42	17	delays	delay	NOUN
ajis02-6059	42	18	.	.	PUNCT
ajis02-6059	43	1	audits	audit	NOUN
ajis02-6059	43	2	were	be	AUX
ajis02-6059	43	3	performed	perform	VERB
ajis02-6059	43	4	manually	manually	ADV
ajis02-6059	43	5	to	to	PART
ajis02-6059	43	6	spot	spot	VERB
ajis02-6059	43	7	inefficiencies	inefficiency	NOUN
ajis02-6059	43	8	,	,	PUNCT
ajis02-6059	43	9	and	and	CCONJ
ajis02-6059	43	10	decision	decision	NOUN
ajis02-6059	43	11	-	-	PUNCT
ajis02-6059	43	12	making	making	NOUN
ajis02-6059	43	13	was	be	AUX
ajis02-6059	43	14	based	base	VERB
ajis02-6059	43	15	on	on	ADP
ajis02-6059	43	16	limited	limited	ADJ
ajis02-6059	43	17	,	,	PUNCT
ajis02-6059	43	18	often	often	ADV
ajis02-6059	43	19	outdated	outdated	ADJ
ajis02-6059	43	20	data	datum	NOUN
ajis02-6059	43	21	.	.	PUNCT
ajis02-6059	44	1	this	this	DET
ajis02-6059	44	2	approach	approach	NOUN
ajis02-6059	44	3	made	make	VERB
ajis02-6059	44	4	process	process	NOUN
ajis02-6059	44	5	optimisation	optimisation	NOUN
ajis02-6059	44	6	slow	slow	ADJ
ajis02-6059	44	7	,	,	PUNCT
ajis02-6059	44	8	inconsistent	inconsistent	ADJ
ajis02-6059	44	9	,	,	PUNCT
ajis02-6059	44	10	and	and	CCONJ
ajis02-6059	44	11	labour	labour	NOUN
ajis02-6059	44	12	-	-	PUNCT
ajis02-6059	44	13	intensive	intensive	ADJ
ajis02-6059	44	14	,	,	PUNCT
ajis02-6059	44	15	with	with	ADP
ajis02-6059	44	16	businesses	business	NOUN
ajis02-6059	44	17	only	only	ADV
ajis02-6059	44	18	able	able	ADJ
ajis02-6059	44	19	to	to	PART
ajis02-6059	44	20	make	make	VERB
ajis02-6059	44	21	incremental	incremental	ADJ
ajis02-6059	44	22	improvements	improvement	NOUN
ajis02-6059	44	23	through	through	ADP
ajis02-6059	44	24	trial	trial	NOUN
ajis02-6059	44	25	and	and	CCONJ
ajis02-6059	44	26	error	error	NOUN
ajis02-6059	44	27	.	.	PUNCT
ajis02-6059	45	1	this	this	DET
ajis02-6059	45	2	basic	basic	ADJ
ajis02-6059	45	3	method	method	NOUN
ajis02-6059	45	4	,	,	PUNCT
ajis02-6059	45	5	which	which	PRON
ajis02-6059	45	6	spanned	span	VERB
ajis02-6059	45	7	roughly	roughly	ADV
ajis02-6059	45	8	from	from	ADP
ajis02-6059	45	9	the	the	DET
ajis02-6059	45	10	1930s	1930	NOUN
ajis02-6059	45	11	to	to	ADP
ajis02-6059	45	12	the	the	DET
ajis02-6059	45	13	1980s	1980	NOUN
ajis02-6059	45	14	referred	refer	VERB
ajis02-6059	45	15	to	to	ADP
ajis02-6059	45	16	here	here	ADV
ajis02-6059	45	17	as	as	ADP
ajis02-6059	45	18	stage	stage	NOUN
ajis02-6059	45	19	1	1	NUM
ajis02-6059	45	20	:	:	PUNCT
ajis02-6059	45	21	traditional	traditional	ADJ
ajis02-6059	45	22	bpm	bpm	NOUN
ajis02-6059	45	23	,	,	PUNCT
ajis02-6059	45	24	focused	focus	VERB
ajis02-6059	45	25	on	on	ADP
ajis02-6059	45	26	observation	observation	NOUN
ajis02-6059	45	27	and	and	CCONJ
ajis02-6059	45	28	time	time	NOUN
ajis02-6059	45	29	-	-	PUNCT
ajis02-6059	45	30	based	base	VERB
ajis02-6059	45	31	analysis	analysis	NOUN
ajis02-6059	45	32	,	,	PUNCT
ajis02-6059	45	33	relying	rely	VERB
ajis02-6059	45	34	heavily	heavily	ADV
ajis02-6059	45	35	on	on	ADP
ajis02-6059	45	36	human	human	ADJ
ajis02-6059	45	37	effort	effort	NOUN
ajis02-6059	45	38	for	for	ADP
ajis02-6059	45	39	documentation	documentation	NOUN
ajis02-6059	45	40	and	and	CCONJ
ajis02-6059	45	41	lacking	lack	VERB
ajis02-6059	45	42	integration	integration	NOUN
ajis02-6059	45	43	or	or	CCONJ
ajis02-6059	45	44	automation	automation	NOUN
ajis02-6059	45	45	.	.	PUNCT
ajis02-6059	46	1	while	while	SCONJ
ajis02-6059	46	2	it	it	PRON
ajis02-6059	46	3	provided	provide	VERB
ajis02-6059	46	4	some	some	DET
ajis02-6059	46	5	insight	insight	NOUN
ajis02-6059	46	6	into	into	ADP
ajis02-6059	46	7	operational	operational	ADJ
ajis02-6059	46	8	efficiencies	efficiency	NOUN
ajis02-6059	46	9	,	,	PUNCT
ajis02-6059	46	10	it	it	PRON
ajis02-6059	46	11	struggled	struggle	VERB
ajis02-6059	46	12	to	to	PART
ajis02-6059	46	13	keep	keep	VERB
ajis02-6059	46	14	up	up	ADP
ajis02-6059	46	15	with	with	ADP
ajis02-6059	46	16	the	the	DET
ajis02-6059	46	17	growing	grow	VERB
ajis02-6059	46	18	complexity	complexity	NOUN
ajis02-6059	46	19	of	of	ADP
ajis02-6059	46	20	modern	modern	ADJ
ajis02-6059	46	21	organisations	organisation	NOUN
ajis02-6059	46	22	.	.	PUNCT
ajis02-6059	47	1	this	this	DET
ajis02-6059	47	2	stage	stage	NOUN
ajis02-6059	47	3	was	be	AUX
ajis02-6059	47	4	marked	mark	VERB
ajis02-6059	47	5	by	by	ADP
ajis02-6059	47	6	limited	limited	ADJ
ajis02-6059	47	7	technology	technology	NOUN
ajis02-6059	47	8	use	use	NOUN
ajis02-6059	47	9	beyond	beyond	ADP
ajis02-6059	47	10	simple	simple	ADJ
ajis02-6059	47	11	recordkeeping	recordkeeping	NOUN
ajis02-6059	47	12	and	and	CCONJ
ajis02-6059	47	13	manual	manual	ADJ
ajis02-6059	47	14	adjustments	adjustment	NOUN
ajis02-6059	47	15	,	,	PUNCT
ajis02-6059	47	16	making	make	VERB
ajis02-6059	47	17	it	it	PRON
ajis02-6059	47	18	a	a	DET
ajis02-6059	47	19	resource	resource	NOUN
ajis02-6059	47	20	-	-	PUNCT
ajis02-6059	47	21	intensive	intensive	ADJ
ajis02-6059	47	22	,	,	PUNCT
ajis02-6059	47	23	less	less	ADV
ajis02-6059	47	24	scalable	scalable	ADJ
ajis02-6059	47	25	approach	approach	NOUN
ajis02-6059	47	26	.	.	PUNCT
ajis02-6059	48	1	with	with	ADP
ajis02-6059	48	2	the	the	DET
ajis02-6059	48	3	rise	rise	NOUN
ajis02-6059	48	4	of	of	ADP
ajis02-6059	48	5	digital	digital	ADJ
ajis02-6059	48	6	technologies	technology	NOUN
ajis02-6059	48	7	,	,	PUNCT
ajis02-6059	48	8	business	business	NOUN
ajis02-6059	48	9	process	process	NOUN
ajis02-6059	48	10	management	management	NOUN
ajis02-6059	48	11	(	(	PUNCT
ajis02-6059	48	12	bpm	bpm	NOUN
ajis02-6059	48	13	)	)	PUNCT
ajis02-6059	48	14	underwent	undergo	VERB
ajis02-6059	48	15	a	a	DET
ajis02-6059	48	16	profound	profound	ADJ
ajis02-6059	48	17	transformation	transformation	NOUN
ajis02-6059	48	18	from	from	ADP
ajis02-6059	48	19	the	the	DET
ajis02-6059	48	20	1990s	1990	NOUN
ajis02-6059	48	21	into	into	ADP
ajis02-6059	48	22	the	the	DET
ajis02-6059	48	23	early	early	ADJ
ajis02-6059	48	24	2020s	2020	NOUN
ajis02-6059	48	25	,	,	PUNCT
ajis02-6059	48	26	marking	mark	VERB
ajis02-6059	48	27	the	the	DET
ajis02-6059	48	28	emergence	emergence	NOUN
ajis02-6059	48	29	of	of	ADP
ajis02-6059	48	30	stage	stage	NOUN
ajis02-6059	48	31	2	2	NUM
ajis02-6059	48	32	:	:	PUNCT
ajis02-6059	48	33	the	the	DET
ajis02-6059	48	34	first	first	ADJ
ajis02-6059	48	35	wave	wave	NOUN
ajis02-6059	48	36	of	of	ADP
ajis02-6059	48	37	digital	digital	ADJ
ajis02-6059	48	38	bpm	bpm	NOUN
ajis02-6059	48	39	.	.	PUNCT
ajis02-6059	49	1	digital	digital	ADJ
ajis02-6059	49	2	tools	tool	NOUN
ajis02-6059	49	3	became	become	VERB
ajis02-6059	49	4	central	central	ADJ
ajis02-6059	49	5	to	to	ADP
ajis02-6059	49	6	bpm	bpm	NOUN
ajis02-6059	49	7	,	,	PUNCT
ajis02-6059	49	8	transitioning	transition	VERB
ajis02-6059	49	9	from	from	ADP
ajis02-6059	49	10	manual	manual	ADJ
ajis02-6059	49	11	methods	method	NOUN
ajis02-6059	49	12	to	to	PART
ajis02-6059	49	13	efficient	efficient	ADJ
ajis02-6059	49	14	,	,	PUNCT
ajis02-6059	49	15	data	data	NOUN
ajis02-6059	49	16	-	-	PUNCT
ajis02-6059	49	17	driven	drive	VERB
ajis02-6059	49	18	systems	system	NOUN
ajis02-6059	49	19	further	far	ADV
ajis02-6059	49	20	advancing	advance	VERB
ajis02-6059	49	21	the	the	DET
ajis02-6059	49	22	process	process	NOUN
ajis02-6059	49	23	redesign	redesign	NOUN
ajis02-6059	49	24	mindset	mindset	NOUN
ajis02-6059	49	25	laid	lay	VERB
ajis02-6059	49	26	out	out	ADP
ajis02-6059	49	27	by	by	ADP
ajis02-6059	49	28	hammer	hammer	NOUN
ajis02-6059	49	29	and	and	CCONJ
ajis02-6059	49	30	champy	champy	NOUN
ajis02-6059	49	31	(	(	PUNCT
ajis02-6059	49	32	1993	1993	NUM
ajis02-6059	49	33	)	)	PUNCT
ajis02-6059	49	34	.	.	PUNCT
ajis02-6059	50	1	software	software	NOUN
ajis02-6059	50	2	environments	environment	NOUN
ajis02-6059	50	3	enabled	enable	VERB
ajis02-6059	50	4	processes	process	NOUN
ajis02-6059	50	5	to	to	PART
ajis02-6059	50	6	be	be	AUX
ajis02-6059	50	7	modelled	model	VERB
ajis02-6059	50	8	and	and	CCONJ
ajis02-6059	50	9	automated	automate	VERB
ajis02-6059	50	10	,	,	PUNCT
ajis02-6059	50	11	providing	provide	VERB
ajis02-6059	50	12	an	an	DET
ajis02-6059	50	13	accurate	accurate	ADJ
ajis02-6059	50	14	representation	representation	NOUN
ajis02-6059	50	15	of	of	ADP
ajis02-6059	50	16	workflows	workflow	NOUN
ajis02-6059	50	17	(	(	PUNCT
ajis02-6059	50	18	garcíaborgoñón	garcíaborgoñón	PROPN
ajis02-6059	50	19	et	et	NOUN
ajis02-6059	50	20	al	al	PROPN
ajis02-6059	50	21	.	.	PROPN
ajis02-6059	50	22	,	,	PUNCT
ajis02-6059	50	23	2014	2014	NUM
ajis02-6059	50	24	;	;	PUNCT
ajis02-6059	50	25	van	van	PROPN
ajis02-6059	50	26	der	der	PROPN
ajis02-6059	50	27	aalst	aalst	PROPN
ajis02-6059	50	28	&	&	CCONJ
ajis02-6059	50	29	van	van	PROPN
ajis02-6059	50	30	hee	hee	PROPN
ajis02-6059	50	31	,	,	PUNCT
ajis02-6059	50	32	1995	1995	NUM
ajis02-6059	50	33	)	)	PUNCT
ajis02-6059	50	34	.	.	PUNCT
ajis02-6059	51	1	the	the	DET
ajis02-6059	51	2	integration	integration	NOUN
ajis02-6059	51	3	of	of	ADP
ajis02-6059	51	4	workflow	workflow	NOUN
ajis02-6059	51	5	management	management	NOUN
ajis02-6059	51	6	systems	system	NOUN
ajis02-6059	51	7	further	far	ADV
ajis02-6059	51	8	advanced	advance	VERB
ajis02-6059	51	9	bpm	bpm	NOUN
ajis02-6059	51	10	by	by	ADP
ajis02-6059	51	11	capturing	capture	VERB
ajis02-6059	51	12	real	real	ADJ
ajis02-6059	51	13	-	-	PUNCT
ajis02-6059	51	14	time	time	NOUN
ajis02-6059	51	15	data	datum	NOUN
ajis02-6059	51	16	,	,	PUNCT
ajis02-6059	51	17	which	which	PRON
ajis02-6059	51	18	allowed	allow	VERB
ajis02-6059	51	19	for	for	ADP
ajis02-6059	51	20	performance	performance	NOUN
ajis02-6059	51	21	analysis	analysis	NOUN
ajis02-6059	51	22	and	and	CCONJ
ajis02-6059	51	23	optimisation	optimisation	NOUN
ajis02-6059	51	24	(	(	PUNCT
ajis02-6059	51	25	dumas	dumas	PROPN
ajis02-6059	51	26	et	et	PROPN
ajis02-6059	51	27	al	al	PROPN
ajis02-6059	51	28	.	.	PROPN
ajis02-6059	51	29	,	,	PUNCT
ajis02-6059	51	30	2005	2005	NUM
ajis02-6059	51	31	)	)	PUNCT
ajis02-6059	51	32	.	.	PUNCT
ajis02-6059	52	1	this	this	DET
ajis02-6059	52	2	shift	shift	NOUN
ajis02-6059	52	3	to	to	ADP
ajis02-6059	52	4	digital	digital	ADJ
ajis02-6059	52	5	bpm	bpm	NOUN
ajis02-6059	52	6	marked	mark	VERB
ajis02-6059	52	7	the	the	DET
ajis02-6059	52	8	beginning	beginning	NOUN
ajis02-6059	52	9	of	of	ADP
ajis02-6059	52	10	an	an	DET
ajis02-6059	52	11	automated	automate	VERB
ajis02-6059	52	12	,	,	PUNCT
ajis02-6059	52	13	data	data	NOUN
ajis02-6059	52	14	-	-	PUNCT
ajis02-6059	52	15	driven	drive	VERB
ajis02-6059	52	16	approach	approach	NOUN
ajis02-6059	52	17	,	,	PUNCT
ajis02-6059	52	18	where	where	SCONJ
ajis02-6059	52	19	tools	tool	NOUN
ajis02-6059	52	20	like	like	ADP
ajis02-6059	52	21	process	process	NOUN
ajis02-6059	52	22	mining	mining	NOUN
ajis02-6059	52	23	provided	provide	VERB
ajis02-6059	52	24	insights	insight	NOUN
ajis02-6059	52	25	into	into	ADP
ajis02-6059	52	26	process	process	NOUN
ajis02-6059	52	27	performance	performance	NOUN
ajis02-6059	52	28	and	and	CCONJ
ajis02-6059	52	29	conformance	conformance	NOUN
ajis02-6059	52	30	,	,	PUNCT
ajis02-6059	52	31	enabling	enable	VERB
ajis02-6059	52	32	organisations	organisation	NOUN
ajis02-6059	52	33	to	to	PART
ajis02-6059	52	34	continuously	continuously	ADV
ajis02-6059	52	35	refine	refine	VERB
ajis02-6059	52	36	and	and	CCONJ
ajis02-6059	52	37	optimise	optimise	VERB
ajis02-6059	52	38	their	their	PRON
ajis02-6059	52	39	operations	operation	NOUN
ajis02-6059	52	40	.	.	PUNCT
ajis02-6059	53	1	currently	currently	ADV
ajis02-6059	53	2	,	,	PUNCT
ajis02-6059	53	3	organisational	organisational	ADJ
ajis02-6059	53	4	bpm	bpm	NOUN
ajis02-6059	53	5	practices	practice	NOUN
ajis02-6059	53	6	often	often	ADV
ajis02-6059	53	7	combine	combine	VERB
ajis02-6059	53	8	both	both	DET
ajis02-6059	53	9	stage	stage	NOUN
ajis02-6059	53	10	1	1	NUM
ajis02-6059	53	11	and	and	CCONJ
ajis02-6059	53	12	stage	stage	NOUN
ajis02-6059	53	13	2	2	NUM
ajis02-6059	53	14	approaches	approach	NOUN
ajis02-6059	53	15	,	,	PUNCT
ajis02-6059	53	16	with	with	ADP
ajis02-6059	53	17	the	the	DET
ajis02-6059	53	18	specific	specific	ADJ
ajis02-6059	53	19	blend	blend	NOUN
ajis02-6059	53	20	depending	depend	VERB
ajis02-6059	53	21	on	on	ADP
ajis02-6059	53	22	factors	factor	NOUN
ajis02-6059	53	23	such	such	ADJ
ajis02-6059	53	24	as	as	ADP
ajis02-6059	53	25	the	the	DET
ajis02-6059	53	26	organisation	organisation	NOUN
ajis02-6059	53	27	’s	’s	PART
ajis02-6059	53	28	bpm	bpm	NOUN
ajis02-6059	53	29	maturity	maturity	NOUN
ajis02-6059	53	30	,	,	PUNCT
ajis02-6059	53	31	automation	automation	NOUN
ajis02-6059	53	32	levels	level	NOUN
ajis02-6059	53	33	,	,	PUNCT
ajis02-6059	53	34	data	datum	NOUN
ajis02-6059	53	35	quality	quality	NOUN
ajis02-6059	53	36	,	,	PUNCT
ajis02-6059	53	37	and	and	CCONJ
ajis02-6059	53	38	available	available	ADJ
ajis02-6059	53	39	expertise	expertise	NOUN
ajis02-6059	53	40	.	.	PUNCT
ajis02-6059	54	1	while	while	SCONJ
ajis02-6059	54	2	these	these	DET
ajis02-6059	54	3	approaches	approach	NOUN
ajis02-6059	54	4	can	can	AUX
ajis02-6059	54	5	yield	yield	VERB
ajis02-6059	54	6	successful	successful	ADJ
ajis02-6059	54	7	outcomes	outcome	NOUN
ajis02-6059	54	8	,	,	PUNCT
ajis02-6059	54	9	they	they	PRON
ajis02-6059	54	10	also	also	ADV
ajis02-6059	54	11	have	have	VERB
ajis02-6059	54	12	inherent	inherent	ADJ
ajis02-6059	54	13	limitations	limitation	NOUN
ajis02-6059	54	14	.	.	PUNCT
ajis02-6059	55	1	key	key	ADJ
ajis02-6059	55	2	gaps	gap	NOUN
ajis02-6059	55	3	persist	persist	VERB
ajis02-6059	55	4	within	within	ADP
ajis02-6059	55	5	both	both	DET
ajis02-6059	55	6	traditional	traditional	ADJ
ajis02-6059	55	7	bpm	bpm	NOUN
ajis02-6059	55	8	(	(	PUNCT
ajis02-6059	55	9	stage	stage	NOUN
ajis02-6059	55	10	1	1	NUM
ajis02-6059	55	11	)	)	PUNCT
ajis02-6059	55	12	and	and	CCONJ
ajis02-6059	55	13	digital	digital	ADJ
ajis02-6059	55	14	bpm	bpm	NOUN
ajis02-6059	55	15	(	(	PUNCT
ajis02-6059	55	16	stage	stage	NOUN
ajis02-6059	55	17	2	2	NUM
ajis02-6059	55	18	)	)	PUNCT
ajis02-6059	55	19	practices	practice	NOUN
ajis02-6059	55	20	,	,	PUNCT
ajis02-6059	55	21	preventing	prevent	VERB
ajis02-6059	55	22	organisations	organisation	NOUN
ajis02-6059	55	23	from	from	ADP
ajis02-6059	55	24	fully	fully	ADV
ajis02-6059	55	25	realising	realise	VERB
ajis02-6059	55	26	the	the	DET
ajis02-6059	55	27	potential	potential	NOUN
ajis02-6059	55	28	of	of	ADP
ajis02-6059	55	29	a	a	DET
ajis02-6059	55	30	truly	truly	ADV
ajis02-6059	55	31	process	process	NOUN
ajis02-6059	55	32	-	-	PUNCT
ajis02-6059	55	33	centric	centric	ADJ
ajis02-6059	55	34	organisation	organisation	NOUN
ajis02-6059	55	35	—	—	PUNCT
ajis02-6059	55	36	the	the	DET
ajis02-6059	55	37	foundational	foundational	ADJ
ajis02-6059	55	38	principle	principle	NOUN
ajis02-6059	55	39	upon	upon	SCONJ
ajis02-6059	55	40	which	which	PRON
ajis02-6059	55	41	bpm	bpm	NOUN
ajis02-6059	55	42	is	be	AUX
ajis02-6059	55	43	built	build	VERB
ajis02-6059	55	44	.	.	PUNCT
ajis02-6059	56	1	notably	notably	ADV
ajis02-6059	56	2	,	,	PUNCT
ajis02-6059	56	3	these	these	DET
ajis02-6059	56	4	gaps	gap	NOUN
ajis02-6059	56	5	are	be	AUX
ajis02-6059	56	6	not	not	PART
ajis02-6059	56	7	just	just	ADV
ajis02-6059	56	8	technological	technological	ADJ
ajis02-6059	56	9	,	,	PUNCT
ajis02-6059	56	10	but	but	CCONJ
ajis02-6059	56	11	strategic	strategic	ADJ
ajis02-6059	56	12	with	with	ADP
ajis02-6059	56	13	many	many	ADJ
ajis02-6059	56	14	initiatives	initiative	NOUN
ajis02-6059	56	15	failing	fail	VERB
ajis02-6059	56	16	to	to	PART
ajis02-6059	56	17	start	start	VERB
ajis02-6059	56	18	from	from	ADP
ajis02-6059	56	19	clearly	clearly	ADV
ajis02-6059	56	20	articulated	articulate	VERB
ajis02-6059	56	21	business	business	NOUN
ajis02-6059	56	22	priorities	priority	NOUN
ajis02-6059	56	23	and	and	CCONJ
ajis02-6059	56	24	stakeholder	stakeholder	NOUN
ajis02-6059	56	25	needs	need	NOUN
ajis02-6059	56	26	.	.	PUNCT
ajis02-6059	57	1	the	the	DET
ajis02-6059	57	2	failure	failure	NOUN
ajis02-6059	57	3	to	to	PART
ajis02-6059	57	4	integrate	integrate	VERB
ajis02-6059	57	5	ai	ai	ADP
ajis02-6059	57	6	and	and	CCONJ
ajis02-6059	57	7	advanced	advanced	ADJ
ajis02-6059	57	8	technologies	technology	NOUN
ajis02-6059	57	9	into	into	ADP
ajis02-6059	57	10	bpm	bpm	NOUN
ajis02-6059	57	11	represents	represent	VERB
ajis02-6059	57	12	a	a	DET
ajis02-6059	57	13	significant	significant	ADJ
ajis02-6059	57	14	missed	miss	VERB
ajis02-6059	57	15	opportunity	opportunity	NOUN
ajis02-6059	57	16	,	,	PUNCT
ajis02-6059	57	17	hindering	hinder	VERB
ajis02-6059	57	18	organisations	organisation	NOUN
ajis02-6059	57	19	from	from	ADP
ajis02-6059	57	20	optimising	optimise	VERB
ajis02-6059	57	21	processes	process	NOUN
ajis02-6059	57	22	in	in	ADP
ajis02-6059	57	23	real	real	ADJ
ajis02-6059	57	24	-	-	PUNCT
ajis02-6059	57	25	time	time	NOUN
ajis02-6059	57	26	,	,	PUNCT
ajis02-6059	57	27	driving	drive	VERB
ajis02-6059	57	28	innovation	innovation	NOUN
ajis02-6059	57	29	,	,	PUNCT
ajis02-6059	57	30	and	and	CCONJ
ajis02-6059	57	31	staying	stay	VERB
ajis02-6059	57	32	competitive	competitive	ADJ
ajis02-6059	57	33	in	in	ADP
ajis02-6059	57	34	today	today	NOUN
ajis02-6059	57	35	’s	’s	PART
ajis02-6059	57	36	rapidly	rapidly	ADV
ajis02-6059	57	37	evolving	evolve	VERB
ajis02-6059	57	38	business	business	NOUN
ajis02-6059	57	39	landscape	landscape	NOUN
ajis02-6059	57	40	.	.	PUNCT
ajis02-6059	58	1	a	a	DET
ajis02-6059	58	2	visible	visible	ADJ
ajis02-6059	58	3	symptom	symptom	NOUN
ajis02-6059	58	4	of	of	ADP
ajis02-6059	58	5	these	these	DET
ajis02-6059	58	6	gaps	gap	NOUN
ajis02-6059	58	7	is	be	AUX
ajis02-6059	58	8	the	the	DET
ajis02-6059	58	9	proliferation	proliferation	NOUN
ajis02-6059	58	10	of	of	ADP
ajis02-6059	58	11	workarounds	workaround	NOUN
ajis02-6059	58	12	,	,	PUNCT
ajis02-6059	58	13	local	local	ADJ
ajis02-6059	58	14	adaptations	adaptation	NOUN
ajis02-6059	58	15	people	people	NOUN
ajis02-6059	58	16	use	use	VERB
ajis02-6059	58	17	when	when	SCONJ
ajis02-6059	58	18	processes	process	NOUN
ajis02-6059	58	19	or	or	CCONJ
ajis02-6059	58	20	systems	system	NOUN
ajis02-6059	58	21	do	do	AUX
ajis02-6059	58	22	n’t	not	PART
ajis02-6059	58	23	fit	fit	VERB
ajis02-6059	58	24	(	(	PUNCT
ajis02-6059	58	25	alter	alter	NOUN
ajis02-6059	58	26	,	,	PUNCT
ajis02-6059	58	27	2014	2014	NUM
ajis02-6059	58	28	)	)	PUNCT
ajis02-6059	58	29	.	.	PUNCT
ajis02-6059	59	1	from	from	ADP
ajis02-6059	59	2	a	a	DET
ajis02-6059	59	3	socio	socio	NOUN
ajis02-6059	59	4	-	-	PUNCT
ajis02-6059	59	5	technical	technical	ADJ
ajis02-6059	59	6	perspective	perspective	NOUN
ajis02-6059	59	7	,	,	PUNCT
ajis02-6059	59	8	these	these	DET
ajis02-6059	59	9	gaps	gap	NOUN
ajis02-6059	59	10	reflect	reflect	VERB
ajis02-6059	59	11	misfits	misfit	NOUN
ajis02-6059	59	12	between	between	ADP
ajis02-6059	59	13	formal	formal	ADJ
ajis02-6059	59	14	process	process	NOUN
ajis02-6059	59	15	designs	design	NOUN
ajis02-6059	59	16	and	and	CCONJ
ajis02-6059	59	17	situated	situated	ADJ
ajis02-6059	59	18	work	work	NOUN
ajis02-6059	59	19	systems	system	NOUN
ajis02-6059	59	20	—	—	PUNCT
ajis02-6059	59	21	misfits	misfit	NOUN
ajis02-6059	59	22	long	long	ADV
ajis02-6059	59	23	recognised	recognise	VERB
ajis02-6059	59	24	as	as	ADP
ajis02-6059	59	25	a	a	DET
ajis02-6059	59	26	root	root	NOUN
ajis02-6059	59	27	cause	cause	NOUN
ajis02-6059	59	28	of	of	ADP
ajis02-6059	59	29	is	be	AUX
ajis02-6059	59	30	shortfalls	shortfall	NOUN
ajis02-6059	59	31	(	(	PUNCT
ajis02-6059	59	32	alter	alter	NOUN
ajis02-6059	59	33	,	,	PUNCT
ajis02-6059	59	34	2008	2008	NUM
ajis02-6059	59	35	)	)	PUNCT
ajis02-6059	59	36	.	.	PUNCT
ajis02-6059	60	1	despite	despite	SCONJ
ajis02-6059	60	2	the	the	DET
ajis02-6059	60	3	advances	advance	NOUN
ajis02-6059	60	4	of	of	ADP
ajis02-6059	60	5	stage	stage	NOUN
ajis02-6059	60	6	2	2	NUM
ajis02-6059	60	7	bpm	bpm	NOUN
ajis02-6059	60	8	,	,	PUNCT
ajis02-6059	60	9	which	which	PRON
ajis02-6059	60	10	incorporates	incorporate	VERB
ajis02-6059	60	11	data	data	NOUN
ajis02-6059	60	12	-	-	PUNCT
ajis02-6059	60	13	driven	drive	VERB
ajis02-6059	60	14	approaches	approach	NOUN
ajis02-6059	60	15	and	and	CCONJ
ajis02-6059	60	16	workflow	workflow	NOUN
ajis02-6059	60	17	automation	automation	NOUN
ajis02-6059	60	18	,	,	PUNCT
ajis02-6059	60	19	several	several	ADJ
ajis02-6059	60	20	key	key	ADJ
ajis02-6059	60	21	gaps	gap	NOUN
ajis02-6059	60	22	remain	remain	VERB
ajis02-6059	60	23	that	that	SCONJ
ajis02-6059	60	24	prevent	prevent	VERB
ajis02-6059	60	25	organisations	organisation	NOUN
ajis02-6059	60	26	from	from	ADP
ajis02-6059	60	27	fully	fully	ADV
ajis02-6059	60	28	optimising	optimise	VERB
ajis02-6059	60	29	their	their	PRON
ajis02-6059	60	30	processes	process	NOUN
ajis02-6059	60	31	.	.	PUNCT
ajis02-6059	61	1	while	while	SCONJ
ajis02-6059	61	2	stage	stage	NOUN
ajis02-6059	61	3	2	2	NUM
ajis02-6059	61	4	bpm	bpm	NOUN
ajis02-6059	61	5	enables	enable	VERB
ajis02-6059	61	6	retrospective	retrospective	ADJ
ajis02-6059	61	7	analysis	analysis	NOUN
ajis02-6059	61	8	and	and	CCONJ
ajis02-6059	61	9	optimisation	optimisation	NOUN
ajis02-6059	61	10	,	,	PUNCT
ajis02-6059	61	11	it	it	PRON
ajis02-6059	61	12	lacks	lack	VERB
ajis02-6059	61	13	the	the	DET
ajis02-6059	61	14	ability	ability	NOUN
ajis02-6059	61	15	to	to	PART
ajis02-6059	61	16	anticipate	anticipate	VERB
ajis02-6059	61	17	future	future	ADJ
ajis02-6059	61	18	process	process	NOUN
ajis02-6059	61	19	behaviour	behaviour	NOUN
ajis02-6059	61	20	or	or	CCONJ
ajis02-6059	61	21	proactively	proactively	ADV
ajis02-6059	61	22	optimise	optimise	ADJ
ajis02-6059	61	23	workflows	workflow	NOUN
ajis02-6059	61	24	through	through	ADP
ajis02-6059	61	25	predictive	predictive	ADJ
ajis02-6059	61	26	insights	insight	NOUN
ajis02-6059	61	27	.	.	PUNCT
ajis02-6059	62	1	this	this	DET
ajis02-6059	62	2	absence	absence	NOUN
ajis02-6059	62	3	of	of	ADP
ajis02-6059	62	4	ai	ai	PROPN
ajis02-6059	62	5	integration	integration	NOUN
ajis02-6059	62	6	limits	limit	VERB
ajis02-6059	62	7	real	real	ADJ
ajis02-6059	62	8	-	-	PUNCT
ajis02-6059	62	9	time	time	NOUN
ajis02-6059	62	10	australasian	australasian	ADJ
ajis02-6059	62	11	journal	journal	NOUN
ajis02-6059	62	12	of	of	ADP
ajis02-6059	62	13	information	information	NOUN
ajis02-6059	62	14	systems	system	NOUN
ajis02-6059	62	15	bandara	bandara	PROPN
ajis02-6059	62	16	,	,	PUNCT
ajis02-6059	62	17	leyer	leyer	NOUN
ajis02-6059	62	18	and	and	CCONJ
ajis02-6059	62	19	rosemann	rosemann	PROPN
ajis02-6059	62	20	2025	2025	NUM
ajis02-6059	62	21	,	,	PUNCT
ajis02-6059	62	22	vol	vol	NOUN
ajis02-6059	62	23	29	29	NUM
ajis02-6059	62	24	.	.	PUNCT
ajis02-6059	62	25	,	,	PUNCT
ajis02-6059	62	26	provocation	provocation	NOUN
ajis02-6059	62	27	from	from	ADP
ajis02-6059	62	28	automation	automation	NOUN
ajis02-6059	62	29	to	to	PART
ajis02-6059	62	30	autonomisation	autonomisation	VERB
ajis02-6059	62	31	5	5	NUM
ajis02-6059	62	32	decision	decision	NOUN
ajis02-6059	62	33	-	-	PUNCT
ajis02-6059	62	34	making	making	NOUN
ajis02-6059	62	35	,	,	PUNCT
ajis02-6059	62	36	as	as	SCONJ
ajis02-6059	62	37	businesses	business	NOUN
ajis02-6059	62	38	continue	continue	VERB
ajis02-6059	62	39	to	to	PART
ajis02-6059	62	40	rely	rely	VERB
ajis02-6059	62	41	on	on	ADP
ajis02-6059	62	42	human	human	ADJ
ajis02-6059	62	43	interpretation	interpretation	NOUN
ajis02-6059	62	44	of	of	ADP
ajis02-6059	62	45	data	datum	NOUN
ajis02-6059	62	46	rather	rather	ADV
ajis02-6059	62	47	than	than	ADP
ajis02-6059	62	48	leveraging	leverage	VERB
ajis02-6059	62	49	ai	ai	VERB
ajis02-6059	62	50	to	to	PART
ajis02-6059	62	51	provide	provide	VERB
ajis02-6059	62	52	intelligent	intelligent	ADJ
ajis02-6059	62	53	,	,	PUNCT
ajis02-6059	62	54	automated	automated	ADJ
ajis02-6059	62	55	recommendations	recommendation	NOUN
ajis02-6059	62	56	.	.	PUNCT
ajis02-6059	63	1	additionally	additionally	ADV
ajis02-6059	63	2	,	,	PUNCT
ajis02-6059	63	3	without	without	ADP
ajis02-6059	63	4	the	the	DET
ajis02-6059	63	5	capacity	capacity	NOUN
ajis02-6059	63	6	for	for	ADP
ajis02-6059	63	7	real	real	ADJ
ajis02-6059	63	8	-	-	PUNCT
ajis02-6059	63	9	time	time	NOUN
ajis02-6059	63	10	learning	learning	NOUN
ajis02-6059	63	11	and	and	CCONJ
ajis02-6059	63	12	adaptation	adaptation	NOUN
ajis02-6059	63	13	,	,	PUNCT
ajis02-6059	63	14	organisations	organisation	NOUN
ajis02-6059	63	15	are	be	AUX
ajis02-6059	63	16	left	leave	VERB
ajis02-6059	63	17	dependent	dependent	ADJ
ajis02-6059	63	18	on	on	ADP
ajis02-6059	63	19	static	static	ADJ
ajis02-6059	63	20	process	process	NOUN
ajis02-6059	63	21	models	model	NOUN
ajis02-6059	63	22	and	and	CCONJ
ajis02-6059	63	23	periodic	periodic	ADJ
ajis02-6059	63	24	reviews	review	NOUN
ajis02-6059	63	25	,	,	PUNCT
ajis02-6059	63	26	which	which	PRON
ajis02-6059	63	27	are	be	AUX
ajis02-6059	63	28	often	often	ADV
ajis02-6059	63	29	too	too	ADV
ajis02-6059	63	30	slow	slow	ADJ
ajis02-6059	63	31	to	to	PART
ajis02-6059	63	32	respond	respond	VERB
ajis02-6059	63	33	to	to	ADP
ajis02-6059	63	34	rapid	rapid	ADJ
ajis02-6059	63	35	changes	change	NOUN
ajis02-6059	63	36	in	in	ADP
ajis02-6059	63	37	the	the	DET
ajis02-6059	63	38	digital	digital	ADJ
ajis02-6059	63	39	landscape	landscape	NOUN
ajis02-6059	63	40	.	.	PUNCT
ajis02-6059	64	1	furthermore	furthermore	ADV
ajis02-6059	64	2	,	,	PUNCT
ajis02-6059	64	3	stage	stage	NOUN
ajis02-6059	64	4	2	2	NUM
ajis02-6059	64	5	bpm	bpm	NOUN
ajis02-6059	64	6	misses	miss	VERB
ajis02-6059	64	7	the	the	DET
ajis02-6059	64	8	opportunity	opportunity	NOUN
ajis02-6059	64	9	for	for	ADP
ajis02-6059	64	10	ai	ai	VERB
ajis02-6059	64	11	-	-	PUNCT
ajis02-6059	64	12	driven	drive	VERB
ajis02-6059	64	13	personalisation	personalisation	NOUN
ajis02-6059	64	14	,	,	PUNCT
ajis02-6059	64	15	especially	especially	ADV
ajis02-6059	64	16	in	in	ADP
ajis02-6059	64	17	customer	customer	NOUN
ajis02-6059	64	18	-	-	PUNCT
ajis02-6059	64	19	facing	face	VERB
ajis02-6059	64	20	processes	process	NOUN
ajis02-6059	64	21	like	like	ADP
ajis02-6059	64	22	sales	sale	NOUN
ajis02-6059	64	23	and	and	CCONJ
ajis02-6059	64	24	support	support	NOUN
ajis02-6059	64	25	,	,	PUNCT
ajis02-6059	64	26	where	where	SCONJ
ajis02-6059	64	27	tailored	tailor	VERB
ajis02-6059	64	28	experiences	experience	NOUN
ajis02-6059	64	29	could	could	AUX
ajis02-6059	64	30	significantly	significantly	ADV
ajis02-6059	64	31	improve	improve	VERB
ajis02-6059	64	32	engagement	engagement	NOUN
ajis02-6059	64	33	.	.	PUNCT
ajis02-6059	65	1	finally	finally	ADV
ajis02-6059	65	2	,	,	PUNCT
ajis02-6059	65	3	the	the	DET
ajis02-6059	65	4	process	process	NOUN
ajis02-6059	65	5	intelligence	intelligence	NOUN
ajis02-6059	65	6	offered	offer	VERB
ajis02-6059	65	7	by	by	ADP
ajis02-6059	65	8	stage	stage	NOUN
ajis02-6059	65	9	2	2	NUM
ajis02-6059	65	10	bpm	bpm	NOUN
ajis02-6059	65	11	tools	tool	NOUN
ajis02-6059	65	12	,	,	PUNCT
ajis02-6059	65	13	such	such	ADJ
ajis02-6059	65	14	as	as	ADP
ajis02-6059	65	15	process	process	NOUN
ajis02-6059	65	16	mining	mining	NOUN
ajis02-6059	65	17	,	,	PUNCT
ajis02-6059	65	18	falls	fall	VERB
ajis02-6059	65	19	short	short	ADV
ajis02-6059	65	20	of	of	ADP
ajis02-6059	65	21	the	the	DET
ajis02-6059	65	22	deeper	deep	ADJ
ajis02-6059	65	23	insights	insight	NOUN
ajis02-6059	65	24	ai	ai	VERB
ajis02-6059	65	25	could	could	AUX
ajis02-6059	65	26	provide	provide	VERB
ajis02-6059	65	27	,	,	PUNCT
ajis02-6059	65	28	such	such	ADJ
ajis02-6059	65	29	as	as	ADP
ajis02-6059	65	30	simulating	simulate	VERB
ajis02-6059	65	31	and	and	CCONJ
ajis02-6059	65	32	predicting	predict	VERB
ajis02-6059	65	33	process	process	NOUN
ajis02-6059	65	34	behaviour	behaviour	NOUN
ajis02-6059	65	35	,	,	PUNCT
ajis02-6059	65	36	offering	offer	VERB
ajis02-6059	65	37	a	a	DET
ajis02-6059	65	38	more	more	ADV
ajis02-6059	65	39	comprehensive	comprehensive	ADJ
ajis02-6059	65	40	view	view	NOUN
ajis02-6059	65	41	of	of	ADP
ajis02-6059	65	42	process	process	NOUN
ajis02-6059	65	43	health	health	NOUN
ajis02-6059	65	44	and	and	CCONJ
ajis02-6059	65	45	optimisation	optimisation	NOUN
ajis02-6059	65	46	potential	potential	NOUN
ajis02-6059	65	47	.	.	PUNCT
ajis02-6059	66	1	a	a	DET
ajis02-6059	66	2	recurring	recur	VERB
ajis02-6059	66	3	limitation	limitation	NOUN
ajis02-6059	66	4	in	in	ADP
ajis02-6059	66	5	both	both	DET
ajis02-6059	66	6	stage	stage	NOUN
ajis02-6059	66	7	1	1	NUM
ajis02-6059	66	8	and	and	CCONJ
ajis02-6059	66	9	stage	stage	NOUN
ajis02-6059	66	10	2	2	NUM
ajis02-6059	66	11	bpm	bpm	NOUN
ajis02-6059	66	12	practice	practice	NOUN
ajis02-6059	66	13	is	be	AUX
ajis02-6059	66	14	the	the	DET
ajis02-6059	66	15	tendency	tendency	NOUN
ajis02-6059	66	16	to	to	PART
ajis02-6059	66	17	adopt	adopt	VERB
ajis02-6059	66	18	new	new	ADJ
ajis02-6059	66	19	technologies	technology	NOUN
ajis02-6059	66	20	in	in	ADP
ajis02-6059	66	21	search	search	NOUN
ajis02-6059	66	22	of	of	ADP
ajis02-6059	66	23	problems	problem	NOUN
ajis02-6059	66	24	to	to	PART
ajis02-6059	66	25	solve	solve	VERB
ajis02-6059	66	26	.	.	PUNCT
ajis02-6059	67	1	this	this	DET
ajis02-6059	67	2	technology	technology	NOUN
ajis02-6059	67	3	-	-	PUNCT
ajis02-6059	67	4	first	first	ADJ
ajis02-6059	67	5	mindset	mindset	NOUN
ajis02-6059	67	6	risks	risk	NOUN
ajis02-6059	67	7	producing	produce	VERB
ajis02-6059	67	8	automation	automation	NOUN
ajis02-6059	67	9	without	without	ADP
ajis02-6059	67	10	purpose	purpose	NOUN
ajis02-6059	67	11	or	or	CCONJ
ajis02-6059	67	12	alignment	alignment	NOUN
ajis02-6059	67	13	to	to	ADP
ajis02-6059	67	14	organisational	organisational	ADJ
ajis02-6059	67	15	strategy	strategy	NOUN
ajis02-6059	67	16	.	.	PUNCT
ajis02-6059	68	1	we	we	PRON
ajis02-6059	68	2	contend	contend	VERB
ajis02-6059	68	3	that	that	SCONJ
ajis02-6059	68	4	future	future	ADJ
ajis02-6059	68	5	bpm	bpm	NOUN
ajis02-6059	68	6	advancements	advancement	NOUN
ajis02-6059	68	7	should	should	AUX
ajis02-6059	68	8	begin	begin	VERB
ajis02-6059	68	9	with	with	ADP
ajis02-6059	68	10	a	a	DET
ajis02-6059	68	11	rigorous	rigorous	ADJ
ajis02-6059	68	12	diagnosis	diagnosis	NOUN
ajis02-6059	68	13	of	of	ADP
ajis02-6059	68	14	business	business	NOUN
ajis02-6059	68	15	challenges	challenge	NOUN
ajis02-6059	68	16	and	and	CCONJ
ajis02-6059	68	17	stakeholder	stakeholder	NOUN
ajis02-6059	68	18	needs	need	NOUN
ajis02-6059	68	19	,	,	PUNCT
ajis02-6059	68	20	and	and	CCONJ
ajis02-6059	68	21	then	then	ADV
ajis02-6059	68	22	identifying	identify	VERB
ajis02-6059	68	23	the	the	DET
ajis02-6059	68	24	appropriate	appropriate	ADJ
ajis02-6059	68	25	technology	technology	NOUN
ajis02-6059	68	26	mix	mix	NOUN
ajis02-6059	68	27	to	to	PART
ajis02-6059	68	28	address	address	VERB
ajis02-6059	68	29	them	they	PRON
ajis02-6059	68	30	.	.	PUNCT
ajis02-6059	69	1	in	in	ADP
ajis02-6059	69	2	other	other	ADJ
ajis02-6059	69	3	words	word	NOUN
ajis02-6059	69	4	,	,	PUNCT
ajis02-6059	69	5	business	business	NOUN
ajis02-6059	69	6	context	context	NOUN
ajis02-6059	69	7	,	,	PUNCT
ajis02-6059	69	8	strategic	strategic	ADJ
ajis02-6059	69	9	priorities	priority	NOUN
ajis02-6059	69	10	,	,	PUNCT
ajis02-6059	69	11	and	and	CCONJ
ajis02-6059	69	12	value	value	NOUN
ajis02-6059	69	13	-	-	PUNCT
ajis02-6059	69	14	creation	creation	NOUN
ajis02-6059	69	15	goals	goal	NOUN
ajis02-6059	69	16	must	must	AUX
ajis02-6059	69	17	set	set	VERB
ajis02-6059	69	18	the	the	DET
ajis02-6059	69	19	agenda	agenda	NOUN
ajis02-6059	69	20	,	,	PUNCT
ajis02-6059	69	21	with	with	ADP
ajis02-6059	69	22	technology	technology	NOUN
ajis02-6059	69	23	serving	serve	VERB
ajis02-6059	69	24	as	as	ADP
ajis02-6059	69	25	an	an	DET
ajis02-6059	69	26	enabler	enabler	NOUN
ajis02-6059	69	27	rather	rather	ADV
ajis02-6059	69	28	than	than	ADP
ajis02-6059	69	29	the	the	DET
ajis02-6059	69	30	driver	driver	NOUN
ajis02-6059	69	31	.	.	PUNCT
ajis02-6059	70	1	this	this	DET
ajis02-6059	70	2	business	business	NOUN
ajis02-6059	70	3	-	-	PUNCT
ajis02-6059	70	4	first	first	ADJ
ajis02-6059	70	5	approach	approach	NOUN
ajis02-6059	70	6	ensures	ensure	VERB
ajis02-6059	70	7	that	that	SCONJ
ajis02-6059	70	8	integration	integration	NOUN
ajis02-6059	70	9	of	of	ADP
ajis02-6059	70	10	ai	ai	NOUN
ajis02-6059	70	11	,	,	PUNCT
ajis02-6059	70	12	ml	ml	ADV
ajis02-6059	70	13	,	,	PUNCT
ajis02-6059	70	14	and	and	CCONJ
ajis02-6059	70	15	iot	iot	PROPN
ajis02-6059	70	16	delivers	deliver	NOUN
ajis02-6059	70	17	tangible	tangible	ADJ
ajis02-6059	70	18	,	,	PUNCT
ajis02-6059	70	19	context	context	NOUN
ajis02-6059	70	20	-	-	PUNCT
ajis02-6059	70	21	specific	specific	ADJ
ajis02-6059	70	22	value	value	NOUN
ajis02-6059	70	23	,	,	PUNCT
ajis02-6059	70	24	rather	rather	ADV
ajis02-6059	70	25	than	than	ADP
ajis02-6059	70	26	generic	generic	ADJ
ajis02-6059	70	27	efficiency	efficiency	NOUN
ajis02-6059	70	28	gains	gain	NOUN
ajis02-6059	70	29	.	.	PUNCT
ajis02-6059	71	1	what	what	PRON
ajis02-6059	71	2	bpm	bpm	NOUN
ajis02-6059	71	3	uniquely	uniquely	ADV
ajis02-6059	71	4	brings	bring	VERB
ajis02-6059	71	5	,	,	PUNCT
ajis02-6059	71	6	and	and	CCONJ
ajis02-6059	71	7	where	where	SCONJ
ajis02-6059	71	8	it	it	PRON
ajis02-6059	71	9	differs	differ	VERB
ajis02-6059	71	10	from	from	ADP
ajis02-6059	71	11	broader	broad	ADJ
ajis02-6059	71	12	is	be	AUX
ajis02-6059	71	13	or	or	CCONJ
ajis02-6059	71	14	automation	automation	NOUN
ajis02-6059	71	15	initiatives	initiative	NOUN
ajis02-6059	71	16	is	be	AUX
ajis02-6059	71	17	its	its	PRON
ajis02-6059	71	18	disciplined	disciplined	ADJ
ajis02-6059	71	19	,	,	PUNCT
ajis02-6059	71	20	end	end	NOUN
ajis02-6059	71	21	-	-	PUNCT
ajis02-6059	71	22	to	to	ADP
ajis02-6059	71	23	-	-	PUNCT
ajis02-6059	71	24	end	end	NOUN
ajis02-6059	71	25	view	view	NOUN
ajis02-6059	71	26	of	of	ADP
ajis02-6059	71	27	organisational	organisational	ADJ
ajis02-6059	71	28	work	work	NOUN
ajis02-6059	71	29	that	that	PRON
ajis02-6059	71	30	integrates	integrate	VERB
ajis02-6059	71	31	operational	operational	ADJ
ajis02-6059	71	32	detail	detail	NOUN
ajis02-6059	71	33	with	with	ADP
ajis02-6059	71	34	a	a	DET
ajis02-6059	71	35	broader	broad	ADJ
ajis02-6059	71	36	contextual	contextual	ADJ
ajis02-6059	71	37	understanding	understanding	NOUN
ajis02-6059	71	38	.	.	PUNCT
ajis02-6059	72	1	bpm	bpm	PROPN
ajis02-6059	72	2	unites	unite	VERB
ajis02-6059	72	3	modelling	modelling	NOUN
ajis02-6059	72	4	,	,	PUNCT
ajis02-6059	72	5	analysis	analysis	NOUN
ajis02-6059	72	6	,	,	PUNCT
ajis02-6059	72	7	implementation	implementation	NOUN
ajis02-6059	72	8	,	,	PUNCT
ajis02-6059	72	9	execution	execution	NOUN
ajis02-6059	72	10	,	,	PUNCT
ajis02-6059	72	11	and	and	CCONJ
ajis02-6059	72	12	continuous	continuous	ADJ
ajis02-6059	72	13	improvement	improvement	NOUN
ajis02-6059	72	14	within	within	ADP
ajis02-6059	72	15	a	a	DET
ajis02-6059	72	16	socio	socio	NOUN
ajis02-6059	72	17	-	-	PUNCT
ajis02-6059	72	18	technical	technical	ADJ
ajis02-6059	72	19	frame	frame	NOUN
ajis02-6059	72	20	,	,	PUNCT
ajis02-6059	72	21	aligning	align	VERB
ajis02-6059	72	22	processes	process	NOUN
ajis02-6059	72	23	to	to	ADP
ajis02-6059	72	24	strategy	strategy	NOUN
ajis02-6059	72	25	and	and	CCONJ
ajis02-6059	72	26	evolving	evolve	VERB
ajis02-6059	72	27	stakeholder	stakeholder	NOUN
ajis02-6059	72	28	needs	need	NOUN
ajis02-6059	72	29	.	.	PUNCT
ajis02-6059	73	1	it	it	PRON
ajis02-6059	73	2	also	also	ADV
ajis02-6059	73	3	offers	offer	VERB
ajis02-6059	73	4	tested	test	VERB
ajis02-6059	73	5	methods	method	NOUN
ajis02-6059	73	6	for	for	ADP
ajis02-6059	73	7	managing	manage	VERB
ajis02-6059	73	8	both	both	CCONJ
ajis02-6059	73	9	operational	operational	ADJ
ajis02-6059	73	10	and	and	CCONJ
ajis02-6059	73	11	contextual	contextual	ADJ
ajis02-6059	73	12	dynamics	dynamic	NOUN
ajis02-6059	73	13	(	(	PUNCT
ajis02-6059	73	14	grisold	grisold	NOUN
ajis02-6059	73	15	et	et	PROPN
ajis02-6059	73	16	al	al	PROPN
ajis02-6059	73	17	.	.	PROPN
ajis02-6059	73	18	,	,	PUNCT
ajis02-6059	73	19	2024	2024	NUM
ajis02-6059	73	20	)	)	PUNCT
ajis02-6059	73	21	,	,	PUNCT
ajis02-6059	73	22	including	include	VERB
ajis02-6059	73	23	the	the	DET
ajis02-6059	73	24	ability	ability	NOUN
ajis02-6059	73	25	to	to	PART
ajis02-6059	73	26	conceptualise	conceptualise	VERB
ajis02-6059	73	27	potential	potential	ADJ
ajis02-6059	73	28	futures	future	NOUN
ajis02-6059	73	29	and	and	CCONJ
ajis02-6059	73	30	to	to	PART
ajis02-6059	73	31	deliberately	deliberately	ADV
ajis02-6059	73	32	discard	discard	VERB
ajis02-6059	73	33	superseded	supersede	VERB
ajis02-6059	73	34	practices	practice	NOUN
ajis02-6059	73	35	that	that	PRON
ajis02-6059	73	36	no	no	ADV
ajis02-6059	73	37	longer	long	ADV
ajis02-6059	73	38	serve	serve	VERB
ajis02-6059	73	39	organisational	organisational	ADJ
ajis02-6059	73	40	goals	goal	NOUN
ajis02-6059	73	41	.	.	PUNCT
ajis02-6059	74	1	this	this	DET
ajis02-6059	74	2	dual	dual	ADJ
ajis02-6059	74	3	capability	capability	NOUN
ajis02-6059	74	4	;	;	PUNCT
ajis02-6059	74	5	operational	operational	ADJ
ajis02-6059	74	6	control	control	NOUN
ajis02-6059	74	7	and	and	CCONJ
ajis02-6059	74	8	contextual	contextual	ADJ
ajis02-6059	74	9	foresight	foresight	NOUN
ajis02-6059	74	10	,	,	PUNCT
ajis02-6059	74	11	enables	enable	VERB
ajis02-6059	74	12	bpm	bpm	NOUN
ajis02-6059	74	13	not	not	PART
ajis02-6059	74	14	only	only	ADV
ajis02-6059	74	15	to	to	PART
ajis02-6059	74	16	optimise	optimise	VERB
ajis02-6059	74	17	current	current	ADJ
ajis02-6059	74	18	processes	process	NOUN
ajis02-6059	74	19	but	but	CCONJ
ajis02-6059	74	20	also	also	ADV
ajis02-6059	74	21	to	to	PART
ajis02-6059	74	22	shape	shape	VERB
ajis02-6059	74	23	and	and	CCONJ
ajis02-6059	74	24	reshape	reshape	VERB
ajis02-6059	74	25	them	they	PRON
ajis02-6059	74	26	in	in	ADP
ajis02-6059	74	27	response	response	NOUN
ajis02-6059	74	28	to	to	ADP
ajis02-6059	74	29	both	both	CCONJ
ajis02-6059	74	30	closedended	closedende	VERB
ajis02-6059	74	31	and	and	CCONJ
ajis02-6059	74	32	open	open	ADV
ajis02-6059	74	33	-	-	PUNCT
ajis02-6059	74	34	ended	end	VERB
ajis02-6059	74	35	futures	future	NOUN
ajis02-6059	74	36	.	.	PUNCT
ajis02-6059	75	1	by	by	ADP
ajis02-6059	75	2	embedding	embed	VERB
ajis02-6059	75	3	ai	ai	ADP
ajis02-6059	75	4	and	and	CCONJ
ajis02-6059	75	5	other	other	ADJ
ajis02-6059	75	6	advanced	advanced	ADJ
ajis02-6059	75	7	technologies	technology	NOUN
ajis02-6059	75	8	within	within	ADP
ajis02-6059	75	9	this	this	DET
ajis02-6059	75	10	business	business	NOUN
ajis02-6059	75	11	-	-	PUNCT
ajis02-6059	75	12	anchored	anchor	VERB
ajis02-6059	75	13	bpm	bpm	NOUN
ajis02-6059	75	14	framework	framework	NOUN
ajis02-6059	75	15	,	,	PUNCT
ajis02-6059	75	16	organisations	organisation	NOUN
ajis02-6059	75	17	can	can	AUX
ajis02-6059	75	18	anticipate	anticipate	VERB
ajis02-6059	75	19	change	change	NOUN
ajis02-6059	75	20	,	,	PUNCT
ajis02-6059	75	21	proactively	proactively	ADV
ajis02-6059	75	22	adapt	adapt	VERB
ajis02-6059	75	23	,	,	PUNCT
ajis02-6059	75	24	and	and	CCONJ
ajis02-6059	75	25	sustain	sustain	VERB
ajis02-6059	75	26	competitiveness	competitiveness	NOUN
ajis02-6059	75	27	in	in	ADP
ajis02-6059	75	28	turbulent	turbulent	ADJ
ajis02-6059	75	29	environments	environment	NOUN
ajis02-6059	75	30	.	.	PUNCT
ajis02-6059	76	1	we	we	PRON
ajis02-6059	76	2	provoke	provoke	VERB
ajis02-6059	76	3	the	the	DET
ajis02-6059	76	4	status	status	NOUN
ajis02-6059	76	5	quo	quo	NOUN
ajis02-6059	76	6	of	of	ADP
ajis02-6059	76	7	current	current	ADJ
ajis02-6059	76	8	bpm	bpm	NOUN
ajis02-6059	76	9	approaches	approach	NOUN
ajis02-6059	76	10	by	by	ADP
ajis02-6059	76	11	questioning	question	VERB
ajis02-6059	76	12	the	the	DET
ajis02-6059	76	13	focus	focus	NOUN
ajis02-6059	76	14	on	on	ADP
ajis02-6059	76	15	merely	merely	ADV
ajis02-6059	76	16	enhancing	enhance	VERB
ajis02-6059	76	17	process	process	NOUN
ajis02-6059	76	18	efficiency	efficiency	NOUN
ajis02-6059	76	19	with	with	ADP
ajis02-6059	76	20	increasingly	increasingly	ADV
ajis02-6059	76	21	sophisticated	sophisticated	ADJ
ajis02-6059	76	22	tools	tool	NOUN
ajis02-6059	76	23	.	.	PUNCT
ajis02-6059	77	1	it	it	PRON
ajis02-6059	77	2	is	be	AUX
ajis02-6059	77	3	time	time	NOUN
ajis02-6059	77	4	to	to	PART
ajis02-6059	77	5	rethink	rethink	VERB
ajis02-6059	77	6	bpm	bpm	PROPN
ajis02-6059	77	7	,	,	PUNCT
ajis02-6059	77	8	identify	identify	VERB
ajis02-6059	77	9	untapped	untapped	ADJ
ajis02-6059	77	10	opportunities	opportunity	NOUN
ajis02-6059	77	11	,	,	PUNCT
ajis02-6059	77	12	and	and	CCONJ
ajis02-6059	77	13	challenge	challenge	VERB
ajis02-6059	77	14	the	the	DET
ajis02-6059	77	15	discipline	discipline	NOUN
ajis02-6059	77	16	to	to	PART
ajis02-6059	77	17	evolve	evolve	VERB
ajis02-6059	77	18	beyond	beyond	ADP
ajis02-6059	77	19	its	its	PRON
ajis02-6059	77	20	current	current	ADJ
ajis02-6059	77	21	boundaries	boundary	NOUN
ajis02-6059	77	22	,	,	PUNCT
ajis02-6059	77	23	unlocking	unlock	VERB
ajis02-6059	77	24	new	new	ADJ
ajis02-6059	77	25	ways	way	NOUN
ajis02-6059	77	26	to	to	PART
ajis02-6059	77	27	drive	drive	VERB
ajis02-6059	77	28	impactful	impactful	ADJ
ajis02-6059	77	29	,	,	PUNCT
ajis02-6059	77	30	transformative	transformative	ADJ
ajis02-6059	77	31	change	change	NOUN
ajis02-6059	77	32	.	.	PUNCT
ajis02-6059	78	1	this	this	PRON
ajis02-6059	78	2	marks	mark	VERB
ajis02-6059	78	3	the	the	DET
ajis02-6059	78	4	third	third	ADJ
ajis02-6059	78	5	stage	stage	NOUN
ajis02-6059	78	6	of	of	ADP
ajis02-6059	78	7	bpm	bpm	NOUN
ajis02-6059	78	8	and	and	CCONJ
ajis02-6059	78	9	the	the	DET
ajis02-6059	78	10	second	second	ADJ
ajis02-6059	78	11	wave	wave	NOUN
ajis02-6059	78	12	of	of	ADP
ajis02-6059	78	13	digital	digital	ADJ
ajis02-6059	78	14	bpm	bpm	NOUN
ajis02-6059	78	15	,	,	PUNCT
ajis02-6059	78	16	where	where	SCONJ
ajis02-6059	78	17	we	we	PRON
ajis02-6059	78	18	explore	explore	VERB
ajis02-6059	78	19	how	how	SCONJ
ajis02-6059	78	20	bpm	bpm	NOUN
ajis02-6059	78	21	methods	method	NOUN
ajis02-6059	78	22	will	will	AUX
ajis02-6059	78	23	integrate	integrate	VERB
ajis02-6059	78	24	with	with	ADP
ajis02-6059	78	25	dominant	dominant	ADJ
ajis02-6059	78	26	technological	technological	ADJ
ajis02-6059	78	27	trends	trend	NOUN
ajis02-6059	78	28	,	,	PUNCT
ajis02-6059	78	29	particularly	particularly	ADV
ajis02-6059	78	30	ai	ai	VERB
ajis02-6059	78	31	,	,	PUNCT
ajis02-6059	78	32	ml	ml	NOUN
ajis02-6059	78	33	and	and	CCONJ
ajis02-6059	78	34	iot	iot	NOUN
ajis02-6059	78	35	.	.	PROPN
ajis02-6059	78	36	3	3	NUM
ajis02-6059	78	37	unveiling	unveil	VERB
ajis02-6059	78	38	new	new	ADJ
ajis02-6059	78	39	opportunities	opportunity	NOUN
ajis02-6059	78	40	for	for	ADP
ajis02-6059	78	41	process	process	NOUN
ajis02-6059	78	42	autonomisation	autonomisation	NOUN
ajis02-6059	78	43	we	we	PRON
ajis02-6059	78	44	present	present	VERB
ajis02-6059	78	45	three	three	NUM
ajis02-6059	78	46	key	key	ADJ
ajis02-6059	78	47	opportunities	opportunity	NOUN
ajis02-6059	78	48	to	to	PART
ajis02-6059	78	49	enhance	enhance	VERB
ajis02-6059	78	50	bpm	bpm	NOUN
ajis02-6059	78	51	tools	tool	NOUN
ajis02-6059	78	52	and	and	CCONJ
ajis02-6059	78	53	methods	method	NOUN
ajis02-6059	78	54	through	through	ADP
ajis02-6059	78	55	the	the	DET
ajis02-6059	78	56	integration	integration	NOUN
ajis02-6059	78	57	of	of	ADP
ajis02-6059	78	58	ai	ai	NOUN
ajis02-6059	78	59	,	,	PUNCT
ajis02-6059	78	60	ml	ml	ADV
ajis02-6059	78	61	,	,	PUNCT
ajis02-6059	78	62	and	and	CCONJ
ajis02-6059	78	63	iot	iot	VERB
ajis02-6059	78	64	,	,	PUNCT
ajis02-6059	78	65	challenging	challenge	VERB
ajis02-6059	78	66	the	the	DET
ajis02-6059	78	67	conventional	conventional	ADJ
ajis02-6059	78	68	bpm	bpm	NOUN
ajis02-6059	78	69	practices	practice	NOUN
ajis02-6059	78	70	.	.	PUNCT
ajis02-6059	79	1	while	while	SCONJ
ajis02-6059	79	2	we	we	PRON
ajis02-6059	79	3	do	do	AUX
ajis02-6059	79	4	not	not	PART
ajis02-6059	79	5	claim	claim	VERB
ajis02-6059	79	6	to	to	PART
ajis02-6059	79	7	provide	provide	VERB
ajis02-6059	79	8	an	an	DET
ajis02-6059	79	9	exhaustive	exhaustive	ADJ
ajis02-6059	79	10	overview	overview	NOUN
ajis02-6059	79	11	,	,	PUNCT
ajis02-6059	79	12	we	we	PRON
ajis02-6059	79	13	identify	identify	VERB
ajis02-6059	79	14	these	these	DET
ajis02-6059	79	15	areas	area	NOUN
ajis02-6059	79	16	as	as	ADP
ajis02-6059	79	17	the	the	DET
ajis02-6059	79	18	primary	primary	ADJ
ajis02-6059	79	19	avenues	avenue	NOUN
ajis02-6059	79	20	for	for	ADP
ajis02-6059	79	21	advancing	advance	VERB
ajis02-6059	79	22	bpm	bpm	NOUN
ajis02-6059	79	23	in	in	ADP
ajis02-6059	79	24	the	the	DET
ajis02-6059	79	25	digital	digital	ADJ
ajis02-6059	79	26	era	era	NOUN
ajis02-6059	79	27	.	.	PUNCT
ajis02-6059	80	1	additionally	additionally	ADV
ajis02-6059	80	2	,	,	PUNCT
ajis02-6059	80	3	we	we	PRON
ajis02-6059	80	4	outline	outline	VERB
ajis02-6059	80	5	future	future	ADJ
ajis02-6059	80	6	research	research	NOUN
ajis02-6059	80	7	directions	direction	NOUN
ajis02-6059	80	8	to	to	PART
ajis02-6059	80	9	advance	advance	VERB
ajis02-6059	80	10	each	each	PRON
ajis02-6059	80	11	of	of	ADP
ajis02-6059	80	12	these	these	DET
ajis02-6059	80	13	opportunities	opportunity	NOUN
ajis02-6059	80	14	.	.	PUNCT
ajis02-6059	81	1	these	these	DET
ajis02-6059	81	2	opportunities	opportunity	NOUN
ajis02-6059	81	3	are	be	AUX
ajis02-6059	81	4	framed	frame	VERB
ajis02-6059	81	5	around	around	ADP
ajis02-6059	81	6	persistent	persistent	ADJ
ajis02-6059	81	7	and	and	CCONJ
ajis02-6059	81	8	australasian	australasian	ADJ
ajis02-6059	81	9	journal	journal	NOUN
ajis02-6059	81	10	of	of	ADP
ajis02-6059	81	11	information	information	NOUN
ajis02-6059	81	12	systems	system	NOUN
ajis02-6059	81	13	bandara	bandara	PROPN
ajis02-6059	81	14	,	,	PUNCT
ajis02-6059	81	15	leyer	leyer	NOUN
ajis02-6059	81	16	and	and	CCONJ
ajis02-6059	81	17	rosemann	rosemann	PROPN
ajis02-6059	81	18	2025	2025	NUM
ajis02-6059	81	19	,	,	PUNCT
ajis02-6059	81	20	vol	vol	NOUN
ajis02-6059	81	21	29	29	NUM
ajis02-6059	81	22	.	.	PUNCT
ajis02-6059	81	23	,	,	PUNCT
ajis02-6059	81	24	provocation	provocation	NOUN
ajis02-6059	81	25	from	from	ADP
ajis02-6059	81	26	automation	automation	NOUN
ajis02-6059	81	27	to	to	ADP
ajis02-6059	81	28	autonomisation	autonomisation	NOUN
ajis02-6059	81	29	6	6	NUM
ajis02-6059	81	30	well	well	ADV
ajis02-6059	81	31	-	-	PUNCT
ajis02-6059	81	32	documented	document	VERB
ajis02-6059	81	33	business	business	NOUN
ajis02-6059	81	34	challenges	challenge	NOUN
ajis02-6059	81	35	,	,	PUNCT
ajis02-6059	81	36	with	with	ADP
ajis02-6059	81	37	technology	technology	NOUN
ajis02-6059	81	38	serving	serve	VERB
ajis02-6059	81	39	as	as	ADP
ajis02-6059	81	40	the	the	DET
ajis02-6059	81	41	means	mean	NOUN
ajis02-6059	81	42	to	to	PART
ajis02-6059	81	43	address	address	VERB
ajis02-6059	81	44	them	they	PRON
ajis02-6059	81	45	effectively	effectively	ADV
ajis02-6059	81	46	through	through	ADP
ajis02-6059	81	47	bpm	bpm	NOUN
ajis02-6059	81	48	frameworks	framework	NOUN
ajis02-6059	81	49	.	.	PUNCT
ajis02-6059	82	1	3.1	3.1	NUM
ajis02-6059	82	2	context	context	NOUN
ajis02-6059	82	3	-	-	PUNCT
ajis02-6059	82	4	aware	aware	ADJ
ajis02-6059	82	5	personalised	personalised	ADJ
ajis02-6059	82	6	business	business	NOUN
ajis02-6059	82	7	processes	process	NOUN
ajis02-6059	82	8	while	while	SCONJ
ajis02-6059	82	9	personalisation	personalisation	NOUN
ajis02-6059	82	10	is	be	AUX
ajis02-6059	82	11	a	a	DET
ajis02-6059	82	12	common	common	ADJ
ajis02-6059	82	13	theme	theme	NOUN
ajis02-6059	82	14	in	in	ADP
ajis02-6059	82	15	is	be	AUX
ajis02-6059	82	16	,	,	PUNCT
ajis02-6059	82	17	bpm	bpm	NOUN
ajis02-6059	82	18	provides	provide	VERB
ajis02-6059	82	19	the	the	DET
ajis02-6059	82	20	methodological	methodological	ADJ
ajis02-6059	82	21	scaffolding	scaffolding	NOUN
ajis02-6059	82	22	to	to	PART
ajis02-6059	82	23	embed	embed	VERB
ajis02-6059	82	24	personalisation	personalisation	NOUN
ajis02-6059	82	25	into	into	ADP
ajis02-6059	82	26	the	the	DET
ajis02-6059	82	27	governance	governance	NOUN
ajis02-6059	82	28	and	and	CCONJ
ajis02-6059	82	29	orchestration	orchestration	NOUN
ajis02-6059	82	30	of	of	ADP
ajis02-6059	82	31	end	end	NOUN
ajis02-6059	82	32	-	-	PUNCT
ajis02-6059	82	33	to	to	ADP
ajis02-6059	82	34	-	-	PUNCT
ajis02-6059	82	35	end	end	NOUN
ajis02-6059	82	36	processes	process	NOUN
ajis02-6059	82	37	.	.	PUNCT
ajis02-6059	83	1	this	this	PRON
ajis02-6059	83	2	ensures	ensure	VERB
ajis02-6059	83	3	that	that	SCONJ
ajis02-6059	83	4	ai	ai	VERB
ajis02-6059	83	5	-	-	PUNCT
ajis02-6059	83	6	driven	drive	VERB
ajis02-6059	83	7	recommendations	recommendation	NOUN
ajis02-6059	83	8	or	or	CCONJ
ajis02-6059	83	9	iot	iot	NOUN
ajis02-6059	83	10	-	-	PUNCT
ajis02-6059	83	11	enabled	enable	VERB
ajis02-6059	83	12	triggers	trigger	NOUN
ajis02-6059	83	13	are	be	AUX
ajis02-6059	83	14	not	not	PART
ajis02-6059	83	15	isolated	isolated	ADJ
ajis02-6059	83	16	features	feature	NOUN
ajis02-6059	83	17	,	,	PUNCT
ajis02-6059	83	18	but	but	CCONJ
ajis02-6059	83	19	explicit	explicit	ADJ
ajis02-6059	83	20	decision	decision	NOUN
ajis02-6059	83	21	points	point	NOUN
ajis02-6059	83	22	within	within	ADP
ajis02-6059	83	23	adaptive	adaptive	ADJ
ajis02-6059	83	24	workflows	workflow	NOUN
ajis02-6059	83	25	,	,	PUNCT
ajis02-6059	83	26	guided	guide	VERB
ajis02-6059	83	27	by	by	ADP
ajis02-6059	83	28	clear	clear	ADJ
ajis02-6059	83	29	goal	goal	NOUN
ajis02-6059	83	30	models	model	NOUN
ajis02-6059	83	31	,	,	PUNCT
ajis02-6059	83	32	macro	macro	ADJ
ajis02-6059	83	33	-	-	NOUN
ajis02-6059	83	34	level	level	NOUN
ajis02-6059	83	35	resourcing	resourcing	NOUN
ajis02-6059	83	36	,	,	PUNCT
ajis02-6059	83	37	and	and	CCONJ
ajis02-6059	83	38	constraint	constraint	NOUN
ajis02-6059	83	39	-	-	PUNCT
ajis02-6059	83	40	based	base	VERB
ajis02-6059	83	41	governance	governance	NOUN
ajis02-6059	83	42	so	so	SCONJ
ajis02-6059	83	43	that	that	SCONJ
ajis02-6059	83	44	outcomes	outcome	NOUN
ajis02-6059	83	45	remain	remain	VERB
ajis02-6059	83	46	aligned	aligned	ADJ
ajis02-6059	83	47	with	with	ADP
ajis02-6059	83	48	strategy	strategy	NOUN
ajis02-6059	83	49	and	and	CCONJ
ajis02-6059	83	50	compliance	compliance	NOUN
ajis02-6059	83	51	(	(	PUNCT
ajis02-6059	83	52	rosemann	rosemann	PROPN
ajis02-6059	83	53	et	et	PROPN
ajis02-6059	83	54	al	al	PROPN
ajis02-6059	83	55	.	.	PROPN
ajis02-6059	83	56	,	,	PUNCT
ajis02-6059	83	57	2024	2024	NUM
ajis02-6059	83	58	)	)	PUNCT
ajis02-6059	83	59	.	.	PUNCT
ajis02-6059	84	1	this	this	DET
ajis02-6059	84	2	opportunity	opportunity	NOUN
ajis02-6059	84	3	is	be	AUX
ajis02-6059	84	4	motivated	motivate	VERB
ajis02-6059	84	5	by	by	ADP
ajis02-6059	84	6	persistent	persistent	ADJ
ajis02-6059	84	7	business	business	NOUN
ajis02-6059	84	8	challenges	challenge	NOUN
ajis02-6059	84	9	,	,	PUNCT
ajis02-6059	84	10	experienced	experience	VERB
ajis02-6059	84	11	across	across	ADP
ajis02-6059	84	12	multiple	multiple	ADJ
ajis02-6059	84	13	sectors	sector	NOUN
ajis02-6059	84	14	,	,	PUNCT
ajis02-6059	84	15	in	in	ADP
ajis02-6059	84	16	delivering	deliver	VERB
ajis02-6059	84	17	relevant	relevant	ADJ
ajis02-6059	84	18	,	,	PUNCT
ajis02-6059	84	19	timely	timely	ADJ
ajis02-6059	84	20	,	,	PUNCT
ajis02-6059	84	21	and	and	CCONJ
ajis02-6059	84	22	seamless	seamless	ADJ
ajis02-6059	84	23	customer	customer	NOUN
ajis02-6059	84	24	experiences	experience	NOUN
ajis02-6059	84	25	across	across	ADP
ajis02-6059	84	26	channels	channel	NOUN
ajis02-6059	84	27	.	.	PUNCT
ajis02-6059	85	1	ai	ai	VERB
ajis02-6059	85	2	,	,	PUNCT
ajis02-6059	85	3	ml	ml	ADV
ajis02-6059	85	4	,	,	PUNCT
ajis02-6059	85	5	and	and	CCONJ
ajis02-6059	85	6	iot	iot	PROPN
ajis02-6059	85	7	offer	offer	VERB
ajis02-6059	85	8	powerful	powerful	ADJ
ajis02-6059	85	9	enablers	enabler	NOUN
ajis02-6059	85	10	to	to	PART
ajis02-6059	85	11	address	address	VERB
ajis02-6059	85	12	these	these	DET
ajis02-6059	85	13	needs	need	NOUN
ajis02-6059	85	14	when	when	SCONJ
ajis02-6059	85	15	embedded	embed	VERB
ajis02-6059	85	16	in	in	ADP
ajis02-6059	85	17	bpm	bpm	NOUN
ajis02-6059	85	18	frameworks	framework	NOUN
ajis02-6059	85	19	.	.	PUNCT
ajis02-6059	86	1	in	in	ADP
ajis02-6059	86	2	is	be	AUX
ajis02-6059	86	3	,	,	PUNCT
ajis02-6059	86	4	personalisation	personalisation	NOUN
ajis02-6059	86	5	has	have	AUX
ajis02-6059	86	6	been	be	AUX
ajis02-6059	86	7	theorised	theorise	VERB
ajis02-6059	86	8	and	and	CCONJ
ajis02-6059	86	9	tested	test	VERB
ajis02-6059	86	10	across	across	ADP
ajis02-6059	86	11	lenses	lense	NOUN
ajis02-6059	86	12	that	that	PRON
ajis02-6059	86	13	are	be	AUX
ajis02-6059	86	14	directly	directly	ADV
ajis02-6059	86	15	useful	useful	ADJ
ajis02-6059	86	16	for	for	ADP
ajis02-6059	86	17	bpm	bpm	NOUN
ajis02-6059	86	18	;	;	PUNCT
ajis02-6059	86	19	spanning	span	VERB
ajis02-6059	86	20	foundational	foundational	ADJ
ajis02-6059	86	21	conceptualisations	conceptualisation	NOUN
ajis02-6059	86	22	(	(	PUNCT
ajis02-6059	86	23	fan	fan	NOUN
ajis02-6059	86	24	&	&	CCONJ
ajis02-6059	86	25	poole	poole	PROPN
ajis02-6059	86	26	,	,	PUNCT
ajis02-6059	86	27	2006	2006	NUM
ajis02-6059	86	28	)	)	PUNCT
ajis02-6059	86	29	,	,	PUNCT
ajis02-6059	86	30	recommender	recommender	NOUN
ajis02-6059	86	31	design	design	NOUN
ajis02-6059	86	32	(	(	PUNCT
ajis02-6059	86	33	adomavicius	adomavicius	PROPN
ajis02-6059	86	34	&	&	CCONJ
ajis02-6059	86	35	tuzhilin	tuzhilin	PROPN
ajis02-6059	86	36	,	,	PUNCT
ajis02-6059	86	37	2005	2005	NUM
ajis02-6059	86	38	)	)	PUNCT
ajis02-6059	86	39	,	,	PUNCT
ajis02-6059	86	40	and	and	CCONJ
ajis02-6059	86	41	the	the	DET
ajis02-6059	86	42	personalization	personalization	NOUN
ajis02-6059	86	43	–	–	PUNCT
ajis02-6059	86	44	privacy	privacy	NOUN
ajis02-6059	86	45	paradox	paradox	NOUN
ajis02-6059	86	46	(	(	PUNCT
ajis02-6059	86	47	xu	xu	INTJ
ajis02-6059	86	48	et	et	PROPN
ajis02-6059	86	49	al	al	PROPN
ajis02-6059	86	50	.	.	PROPN
ajis02-6059	86	51	,	,	PUNCT
ajis02-6059	86	52	2011	2011	NUM
ajis02-6059	86	53	)	)	PUNCT
ajis02-6059	86	54	,	,	PUNCT
ajis02-6059	86	55	with	with	ADP
ajis02-6059	86	56	recent	recent	ADJ
ajis02-6059	86	57	advances	advance	NOUN
ajis02-6059	86	58	on	on	ADP
ajis02-6059	86	59	ethical	ethical	ADJ
ajis02-6059	86	60	personalisation	personalisation	NOUN
ajis02-6059	86	61	(	(	PUNCT
ajis02-6059	86	62	greene	greene	PROPN
ajis02-6059	86	63	et	et	PROPN
ajis02-6059	86	64	al	al	PROPN
ajis02-6059	86	65	.	.	PROPN
ajis02-6059	86	66	,	,	PUNCT
ajis02-6059	86	67	2023	2023	NUM
ajis02-6059	86	68	)	)	PUNCT
ajis02-6059	86	69	.	.	PUNCT
ajis02-6059	87	1	these	these	DET
ajis02-6059	87	2	insights	insight	NOUN
ajis02-6059	87	3	help	help	VERB
ajis02-6059	87	4	ensure	ensure	VERB
ajis02-6059	87	5	process	process	NOUN
ajis02-6059	87	6	personalisation	personalisation	NOUN
ajis02-6059	87	7	is	be	AUX
ajis02-6059	87	8	contextually	contextually	ADV
ajis02-6059	87	9	relevant	relevant	ADJ
ajis02-6059	87	10	yet	yet	ADV
ajis02-6059	87	11	governed	govern	VERB
ajis02-6059	87	12	,	,	PUNCT
ajis02-6059	87	13	privacy	privacy	NOUN
ajis02-6059	87	14	-	-	PUNCT
ajis02-6059	87	15	aware	aware	ADJ
ajis02-6059	87	16	,	,	PUNCT
ajis02-6059	87	17	and	and	CCONJ
ajis02-6059	87	18	strategically	strategically	ADV
ajis02-6059	87	19	aligned	align	VERB
ajis02-6059	87	20	.	.	PUNCT
ajis02-6059	88	1	personalisation	personalisation	NOUN
ajis02-6059	88	2	has	have	AUX
ajis02-6059	88	3	long	long	ADV
ajis02-6059	88	4	been	be	AUX
ajis02-6059	88	5	recognised	recognise	VERB
ajis02-6059	88	6	as	as	ADP
ajis02-6059	88	7	a	a	DET
ajis02-6059	88	8	key	key	ADJ
ajis02-6059	88	9	differentiator	differentiator	NOUN
ajis02-6059	88	10	for	for	ADP
ajis02-6059	88	11	businesses	business	NOUN
ajis02-6059	88	12	across	across	ADP
ajis02-6059	88	13	industries	industry	NOUN
ajis02-6059	88	14	(	(	PUNCT
ajis02-6059	88	15	wurm	wurm	NOUN
ajis02-6059	88	16	et	et	PROPN
ajis02-6059	88	17	al	al	PROPN
ajis02-6059	88	18	.	.	PROPN
ajis02-6059	88	19	,	,	PUNCT
ajis02-6059	88	20	2019	2019	NUM
ajis02-6059	88	21	)	)	PUNCT
ajis02-6059	88	22	.	.	PUNCT
ajis02-6059	89	1	historically	historically	ADV
ajis02-6059	89	2	,	,	PUNCT
ajis02-6059	89	3	many	many	ADJ
ajis02-6059	89	4	deployed	deploy	VERB
ajis02-6059	89	5	approaches	approach	NOUN
ajis02-6059	89	6	combined	combine	VERB
ajis02-6059	89	7	explicit	explicit	ADJ
ajis02-6059	89	8	input	input	NOUN
ajis02-6059	89	9	with	with	ADP
ajis02-6059	89	10	implicit	implicit	ADJ
ajis02-6059	89	11	behaviour	behaviour	NOUN
ajis02-6059	89	12	signals	signal	NOUN
ajis02-6059	89	13	(	(	PUNCT
ajis02-6059	89	14	e.g.	e.g.	ADV
ajis02-6059	89	15	,	,	PUNCT
ajis02-6059	89	16	on	on	ADP
ajis02-6059	89	17	-	-	PUNCT
ajis02-6059	89	18	site	site	NOUN
ajis02-6059	89	19	clicks	click	NOUN
ajis02-6059	89	20	,	,	PUNCT
ajis02-6059	89	21	co	co	NOUN
ajis02-6059	89	22	-	-	NOUN
ajis02-6059	89	23	views	view	NOUN
ajis02-6059	89	24	)	)	PUNCT
ajis02-6059	89	25	,	,	PUNCT
ajis02-6059	89	26	as	as	SCONJ
ajis02-6059	89	27	seen	see	VERB
ajis02-6059	89	28	in	in	ADP
ajis02-6059	89	29	early	early	ADJ
ajis02-6059	89	30	amazonstyle	amazonstyle	NOUN
ajis02-6059	89	31	“	"	PUNCT
ajis02-6059	89	32	customers	customer	NOUN
ajis02-6059	89	33	who	who	PRON
ajis02-6059	89	34	bought	buy	VERB
ajis02-6059	89	35	x	x	PUNCT
ajis02-6059	89	36	also	also	ADV
ajis02-6059	89	37	bought	buy	VERB
ajis02-6059	89	38	y	y	NOUN
ajis02-6059	89	39	”	"	PUNCT
ajis02-6059	89	40	recommendations	recommendation	NOUN
ajis02-6059	89	41	.	.	PUNCT
ajis02-6059	90	1	while	while	SCONJ
ajis02-6059	90	2	this	this	PRON
ajis02-6059	90	3	provides	provide	VERB
ajis02-6059	90	4	a	a	DET
ajis02-6059	90	5	level	level	NOUN
ajis02-6059	90	6	of	of	ADP
ajis02-6059	90	7	personalisation	personalisation	NOUN
ajis02-6059	90	8	,	,	PUNCT
ajis02-6059	90	9	it	it	PRON
ajis02-6059	90	10	still	still	ADV
ajis02-6059	90	11	depends	depend	VERB
ajis02-6059	90	12	on	on	ADP
ajis02-6059	90	13	customers	customer	NOUN
ajis02-6059	90	14	actively	actively	ADV
ajis02-6059	90	15	engaging	engage	VERB
ajis02-6059	90	16	with	with	ADP
ajis02-6059	90	17	the	the	DET
ajis02-6059	90	18	platform	platform	NOUN
ajis02-6059	90	19	.	.	PUNCT
ajis02-6059	91	1	similarly	similarly	ADV
ajis02-6059	91	2	,	,	PUNCT
ajis02-6059	91	3	in	in	ADP
ajis02-6059	91	4	banking	banking	NOUN
ajis02-6059	91	5	,	,	PUNCT
ajis02-6059	91	6	personalisation	personalisation	NOUN
ajis02-6059	91	7	is	be	AUX
ajis02-6059	91	8	often	often	ADV
ajis02-6059	91	9	driven	drive	VERB
ajis02-6059	91	10	by	by	ADP
ajis02-6059	91	11	customers	customer	NOUN
ajis02-6059	91	12	explicitly	explicitly	ADV
ajis02-6059	91	13	sharing	share	VERB
ajis02-6059	91	14	their	their	PRON
ajis02-6059	91	15	financial	financial	ADJ
ajis02-6059	91	16	goals	goal	NOUN
ajis02-6059	91	17	with	with	ADP
ajis02-6059	91	18	a	a	DET
ajis02-6059	91	19	representative	representative	NOUN
ajis02-6059	91	20	or	or	CCONJ
ajis02-6059	91	21	through	through	ADP
ajis02-6059	91	22	systems	system	NOUN
ajis02-6059	91	23	like	like	ADP
ajis02-6059	91	24	robo	robo	NOUN
ajis02-6059	91	25	-	-	PUNCT
ajis02-6059	91	26	advisors	advisor	NOUN
ajis02-6059	91	27	(	(	PUNCT
ajis02-6059	91	28	e.g.	e.g.	ADV
ajis02-6059	91	29	,	,	PUNCT
ajis02-6059	91	30	betterment	betterment	NOUN
ajis02-6059	91	31	)	)	PUNCT
ajis02-6059	91	32	,	,	PUNCT
ajis02-6059	91	33	which	which	PRON
ajis02-6059	91	34	require	require	VERB
ajis02-6059	91	35	customers	customer	NOUN
ajis02-6059	91	36	to	to	PART
ajis02-6059	91	37	input	input	VERB
ajis02-6059	91	38	their	their	PRON
ajis02-6059	91	39	data	datum	NOUN
ajis02-6059	91	40	upfront	upfront	NOUN
ajis02-6059	91	41	.	.	PUNCT
ajis02-6059	92	1	while	while	SCONJ
ajis02-6059	92	2	effective	effective	ADJ
ajis02-6059	92	3	,	,	PUNCT
ajis02-6059	92	4	these	these	DET
ajis02-6059	92	5	tactics	tactic	NOUN
ajis02-6059	92	6	generally	generally	ADV
ajis02-6059	92	7	personalise	personalise	VERB
ajis02-6059	92	8	content	content	NOUN
ajis02-6059	92	9	within	within	ADP
ajis02-6059	92	10	the	the	DET
ajis02-6059	92	11	current	current	ADJ
ajis02-6059	92	12	channel	channel	NOUN
ajis02-6059	92	13	.	.	PUNCT
ajis02-6059	93	1	they	they	PRON
ajis02-6059	93	2	are	be	AUX
ajis02-6059	93	3	typically	typically	ADV
ajis02-6059	93	4	triggered	trigger	VERB
ajis02-6059	93	5	only	only	ADV
ajis02-6059	93	6	after	after	ADP
ajis02-6059	93	7	a	a	DET
ajis02-6059	93	8	user	user	NOUN
ajis02-6059	93	9	action	action	NOUN
ajis02-6059	93	10	and	and	CCONJ
ajis02-6059	93	11	focus	focus	VERB
ajis02-6059	93	12	on	on	ADP
ajis02-6059	93	13	what	what	PRON
ajis02-6059	93	14	to	to	PART
ajis02-6059	93	15	show	show	VERB
ajis02-6059	93	16	,	,	PUNCT
ajis02-6059	93	17	not	not	PART
ajis02-6059	93	18	how	how	SCONJ
ajis02-6059	93	19	the	the	DET
ajis02-6059	93	20	end	end	NOUN
ajis02-6059	93	21	-	-	PUNCT
ajis02-6059	93	22	to	to	ADP
ajis02-6059	93	23	-	-	PUNCT
ajis02-6059	93	24	end	end	NOUN
ajis02-6059	93	25	process	process	NOUN
ajis02-6059	93	26	should	should	AUX
ajis02-6059	93	27	respond	respond	VERB
ajis02-6059	93	28	for	for	ADP
ajis02-6059	93	29	example	example	NOUN
ajis02-6059	93	30	,	,	PUNCT
ajis02-6059	93	31	which	which	PRON
ajis02-6059	93	32	channel	channel	NOUN
ajis02-6059	93	33	to	to	PART
ajis02-6059	93	34	hand	hand	VERB
ajis02-6059	93	35	off	off	ADP
ajis02-6059	93	36	to	to	ADP
ajis02-6059	93	37	next	next	ADJ
ajis02-6059	93	38	,	,	PUNCT
ajis02-6059	93	39	when	when	SCONJ
ajis02-6059	93	40	to	to	PART
ajis02-6059	93	41	intervene	intervene	VERB
ajis02-6059	93	42	,	,	PUNCT
ajis02-6059	93	43	or	or	CCONJ
ajis02-6059	93	44	how	how	SCONJ
ajis02-6059	93	45	to	to	PART
ajis02-6059	93	46	prioritise	prioritise	VERB
ajis02-6059	93	47	fulfilment	fulfilment	NOUN
ajis02-6059	93	48	and	and	CCONJ
ajis02-6059	93	49	service	service	NOUN
ajis02-6059	93	50	routing	routing	NOUN
ajis02-6059	93	51	under	under	ADP
ajis02-6059	93	52	explicit	explicit	ADJ
ajis02-6059	93	53	governance	governance	NOUN
ajis02-6059	93	54	.	.	PUNCT
ajis02-6059	94	1	this	this	DET
ajis02-6059	94	2	narrow	narrow	ADJ
ajis02-6059	94	3	scope	scope	NOUN
ajis02-6059	94	4	limits	limit	VERB
ajis02-6059	94	5	real	real	ADJ
ajis02-6059	94	6	-	-	PUNCT
ajis02-6059	94	7	time	time	NOUN
ajis02-6059	94	8	anticipation	anticipation	NOUN
ajis02-6059	94	9	and	and	CCONJ
ajis02-6059	94	10	cross	cross	ADJ
ajis02-6059	94	11	-	-	ADJ
ajis02-6059	94	12	channel	channel	ADJ
ajis02-6059	94	13	adaptation	adaptation	NOUN
ajis02-6059	94	14	.	.	PUNCT
ajis02-6059	95	1	furthermore	furthermore	ADV
ajis02-6059	95	2	,	,	PUNCT
ajis02-6059	95	3	these	these	DET
ajis02-6059	95	4	systems	system	NOUN
ajis02-6059	95	5	assume	assume	VERB
ajis02-6059	95	6	that	that	SCONJ
ajis02-6059	95	7	customers	customer	NOUN
ajis02-6059	95	8	can	can	AUX
ajis02-6059	95	9	clearly	clearly	ADV
ajis02-6059	95	10	articulate	articulate	VERB
ajis02-6059	95	11	their	their	PRON
ajis02-6059	95	12	preferences	preference	NOUN
ajis02-6059	95	13	or	or	CCONJ
ajis02-6059	95	14	are	be	AUX
ajis02-6059	95	15	willing	willing	ADJ
ajis02-6059	95	16	to	to	PART
ajis02-6059	95	17	engage	engage	VERB
ajis02-6059	95	18	in	in	ADP
ajis02-6059	95	19	potentially	potentially	ADV
ajis02-6059	95	20	lengthy	lengthy	ADJ
ajis02-6059	95	21	interaction	interaction	NOUN
ajis02-6059	95	22	.	.	PUNCT
ajis02-6059	96	1	as	as	ADP
ajis02-6059	96	2	a	a	DET
ajis02-6059	96	3	result	result	NOUN
ajis02-6059	96	4	,	,	PUNCT
ajis02-6059	96	5	valuable	valuable	ADJ
ajis02-6059	96	6	opportunities	opportunity	NOUN
ajis02-6059	96	7	for	for	ADP
ajis02-6059	96	8	fluid	fluid	ADJ
ajis02-6059	96	9	,	,	PUNCT
ajis02-6059	96	10	real	real	ADJ
ajis02-6059	96	11	-	-	PUNCT
ajis02-6059	96	12	time	time	NOUN
ajis02-6059	96	13	,	,	PUNCT
ajis02-6059	96	14	and	and	CCONJ
ajis02-6059	96	15	context	context	NOUN
ajis02-6059	96	16	-	-	PUNCT
ajis02-6059	96	17	aware	aware	ADJ
ajis02-6059	96	18	personalisation	personalisation	NOUN
ajis02-6059	96	19	are	be	AUX
ajis02-6059	96	20	often	often	ADV
ajis02-6059	96	21	missed	miss	VERB
ajis02-6059	96	22	.	.	PUNCT
ajis02-6059	97	1	recent	recent	ADJ
ajis02-6059	97	2	is	be	AUX
ajis02-6059	97	3	work	work	NOUN
ajis02-6059	97	4	pushes	push	NOUN
ajis02-6059	97	5	beyond	beyond	ADP
ajis02-6059	97	6	this	this	DET
ajis02-6059	97	7	reactivity	reactivity	NOUN
ajis02-6059	97	8	:	:	PUNCT
ajis02-6059	97	9	showing	show	VERB
ajis02-6059	97	10	that	that	SCONJ
ajis02-6059	97	11	real	real	ADJ
ajis02-6059	97	12	-	-	PUNCT
ajis02-6059	97	13	time	time	NOUN
ajis02-6059	97	14	recommendations	recommendation	NOUN
ajis02-6059	97	15	,	,	PUNCT
ajis02-6059	97	16	tailored	tailor	VERB
ajis02-6059	97	17	to	to	ADP
ajis02-6059	97	18	a	a	DET
ajis02-6059	97	19	user	user	NOUN
ajis02-6059	97	20	’s	’s	PART
ajis02-6059	97	21	immediate	immediate	ADJ
ajis02-6059	97	22	context	context	NOUN
ajis02-6059	97	23	(	(	PUNCT
ajis02-6059	97	24	e.g.	e.g.	ADV
ajis02-6059	97	25	,	,	PUNCT
ajis02-6059	97	26	current	current	ADJ
ajis02-6059	97	27	activity	activity	NOUN
ajis02-6059	97	28	,	,	PUNCT
ajis02-6059	97	29	time	time	NOUN
ajis02-6059	97	30	,	,	PUNCT
ajis02-6059	97	31	device	device	NOUN
ajis02-6059	97	32	)	)	PUNCT
ajis02-6059	97	33	,	,	PUNCT
ajis02-6059	97	34	exponentially	exponentially	ADV
ajis02-6059	97	35	increase	increase	VERB
ajis02-6059	97	36	engagement	engagement	NOUN
ajis02-6059	97	37	(	(	PUNCT
ajis02-6059	97	38	shi	shi	PROPN
ajis02-6059	97	39	et	et	PROPN
ajis02-6059	97	40	al	al	PROPN
ajis02-6059	97	41	.	.	PROPN
ajis02-6059	97	42	,	,	PUNCT
ajis02-6059	97	43	2025	2025	NUM
ajis02-6059	97	44	)	)	PUNCT
ajis02-6059	97	45	.	.	PUNCT
ajis02-6059	98	1	the	the	DET
ajis02-6059	98	2	limitations	limitation	NOUN
ajis02-6059	98	3	of	of	ADP
ajis02-6059	98	4	these	these	DET
ajis02-6059	98	5	traditional	traditional	ADJ
ajis02-6059	98	6	personalisation	personalisation	NOUN
ajis02-6059	98	7	methods	method	NOUN
ajis02-6059	98	8	highlight	highlight	VERB
ajis02-6059	98	9	a	a	DET
ajis02-6059	98	10	critical	critical	ADJ
ajis02-6059	98	11	gap	gap	NOUN
ajis02-6059	98	12	:	:	PUNCT
ajis02-6059	98	13	they	they	PRON
ajis02-6059	98	14	are	be	AUX
ajis02-6059	98	15	overly	overly	ADV
ajis02-6059	98	16	reliant	reliant	ADJ
ajis02-6059	98	17	on	on	ADP
ajis02-6059	98	18	active	active	ADJ
ajis02-6059	98	19	customer	customer	NOUN
ajis02-6059	98	20	input	input	NOUN
ajis02-6059	98	21	or	or	CCONJ
ajis02-6059	98	22	staff	staff	NOUN
ajis02-6059	98	23	engagement	engagement	NOUN
ajis02-6059	98	24	,	,	PUNCT
ajis02-6059	98	25	which	which	PRON
ajis02-6059	98	26	hinders	hinder	VERB
ajis02-6059	98	27	the	the	DET
ajis02-6059	98	28	delivery	delivery	NOUN
ajis02-6059	98	29	of	of	ADP
ajis02-6059	98	30	seamless	seamless	ADJ
ajis02-6059	98	31	,	,	PUNCT
ajis02-6059	98	32	proactive	proactive	ADJ
ajis02-6059	98	33	,	,	PUNCT
ajis02-6059	98	34	and	and	CCONJ
ajis02-6059	98	35	adaptive	adaptive	ADJ
ajis02-6059	98	36	experiences	experience	NOUN
ajis02-6059	98	37	.	.	PUNCT
ajis02-6059	99	1	this	this	DET
ajis02-6059	99	2	reliance	reliance	NOUN
ajis02-6059	99	3	creates	create	VERB
ajis02-6059	99	4	missed	miss	VERB
ajis02-6059	99	5	opportunities	opportunity	NOUN
ajis02-6059	99	6	for	for	ADP
ajis02-6059	99	7	dynamic	dynamic	ADJ
ajis02-6059	99	8	,	,	PUNCT
ajis02-6059	99	9	context	context	NOUN
ajis02-6059	99	10	-	-	PUNCT
ajis02-6059	99	11	aware	aware	ADJ
ajis02-6059	99	12	personalisation	personalisation	NOUN
ajis02-6059	99	13	that	that	PRON
ajis02-6059	99	14	adapts	adapt	VERB
ajis02-6059	99	15	in	in	ADP
ajis02-6059	99	16	real	real	ADJ
ajis02-6059	99	17	-	-	PUNCT
ajis02-6059	99	18	time	time	NOUN
ajis02-6059	99	19	to	to	ADP
ajis02-6059	99	20	a	a	DET
ajis02-6059	99	21	customer	customer	NOUN
ajis02-6059	99	22	’s	’s	PART
ajis02-6059	99	23	needs	need	NOUN
ajis02-6059	99	24	.	.	PUNCT
ajis02-6059	100	1	however	however	ADV
ajis02-6059	100	2	,	,	PUNCT
ajis02-6059	100	3	recent	recent	ADJ
ajis02-6059	100	4	technology	technology	NOUN
ajis02-6059	100	5	advancements	advancement	NOUN
ajis02-6059	100	6	provide	provide	VERB
ajis02-6059	100	7	a	a	DET
ajis02-6059	100	8	powerful	powerful	ADJ
ajis02-6059	100	9	solution	solution	NOUN
ajis02-6059	100	10	to	to	PART
ajis02-6059	100	11	bridge	bridge	VERB
ajis02-6059	100	12	this	this	DET
ajis02-6059	100	13	gap	gap	NOUN
ajis02-6059	100	14	.	.	PUNCT
ajis02-6059	101	1	by	by	ADP
ajis02-6059	101	2	integrating	integrate	VERB
ajis02-6059	101	3	technologies	technology	NOUN
ajis02-6059	101	4	such	such	ADJ
ajis02-6059	101	5	as	as	ADP
ajis02-6059	101	6	ai	ai	NOUN
ajis02-6059	101	7	,	,	PUNCT
ajis02-6059	101	8	ml	ml	NOUN
ajis02-6059	101	9	and	and	CCONJ
ajis02-6059	101	10	iot	iot	VERB
ajis02-6059	101	11	including	include	VERB
ajis02-6059	101	12	data	datum	NOUN
ajis02-6059	101	13	analytics	analytic	NOUN
ajis02-6059	101	14	,	,	PUNCT
ajis02-6059	101	15	bpm	bpm	NOUN
ajis02-6059	101	16	systems	system	NOUN
ajis02-6059	101	17	can	can	AUX
ajis02-6059	101	18	automate	automate	VERB
ajis02-6059	101	19	processes	process	NOUN
ajis02-6059	101	20	like	like	ADP
ajis02-6059	101	21	data	datum	NOUN
ajis02-6059	101	22	collection	collection	NOUN
ajis02-6059	101	23	,	,	PUNCT
ajis02-6059	101	24	real	real	ADJ
ajis02-6059	101	25	-	-	PUNCT
ajis02-6059	101	26	time	time	NOUN
ajis02-6059	101	27	analysis	analysis	NOUN
ajis02-6059	101	28	,	,	PUNCT
ajis02-6059	101	29	and	and	CCONJ
ajis02-6059	101	30	decision	decision	NOUN
ajis02-6059	101	31	-	-	PUNCT
ajis02-6059	101	32	making	making	NOUN
ajis02-6059	101	33	,	,	PUNCT
ajis02-6059	101	34	reducing	reduce	VERB
ajis02-6059	101	35	the	the	DET
ajis02-6059	101	36	need	need	NOUN
ajis02-6059	101	37	for	for	ADP
ajis02-6059	101	38	direct	direct	ADJ
ajis02-6059	101	39	customer	customer	NOUN
ajis02-6059	101	40	or	or	CCONJ
ajis02-6059	101	41	staff	staff	NOUN
ajis02-6059	101	42	intervention	intervention	NOUN
ajis02-6059	101	43	.	.	PUNCT
ajis02-6059	102	1	this	this	DET
ajis02-6059	102	2	shift	shift	NOUN
ajis02-6059	102	3	enables	enable	VERB
ajis02-6059	102	4	organisations	organisation	NOUN
ajis02-6059	102	5	to	to	PART
ajis02-6059	102	6	offer	offer	VERB
ajis02-6059	102	7	australasian	australasian	ADJ
ajis02-6059	102	8	journal	journal	NOUN
ajis02-6059	102	9	of	of	ADP
ajis02-6059	102	10	information	information	NOUN
ajis02-6059	102	11	systems	system	NOUN
ajis02-6059	102	12	bandara	bandara	PROPN
ajis02-6059	102	13	,	,	PUNCT
ajis02-6059	102	14	leyer	leyer	NOUN
ajis02-6059	102	15	and	and	CCONJ
ajis02-6059	102	16	rosemann	rosemann	PROPN
ajis02-6059	102	17	2025	2025	NUM
ajis02-6059	102	18	,	,	PUNCT
ajis02-6059	102	19	vol	vol	NOUN
ajis02-6059	102	20	29	29	NUM
ajis02-6059	102	21	.	.	PUNCT
ajis02-6059	102	22	,	,	PUNCT
ajis02-6059	102	23	provocation	provocation	NOUN
ajis02-6059	102	24	from	from	ADP
ajis02-6059	102	25	automation	automation	NOUN
ajis02-6059	102	26	to	to	PART
ajis02-6059	102	27	autonomisation	autonomisation	VERB
ajis02-6059	102	28	7	7	NUM
ajis02-6059	102	29	personalised	personalise	VERB
ajis02-6059	102	30	services	service	NOUN
ajis02-6059	102	31	that	that	PRON
ajis02-6059	102	32	are	be	AUX
ajis02-6059	102	33	not	not	PART
ajis02-6059	102	34	only	only	ADV
ajis02-6059	102	35	relevant	relevant	ADJ
ajis02-6059	102	36	and	and	CCONJ
ajis02-6059	102	37	timely	timely	ADJ
ajis02-6059	102	38	,	,	PUNCT
ajis02-6059	102	39	but	but	CCONJ
ajis02-6059	102	40	also	also	ADV
ajis02-6059	102	41	adaptive	adaptive	ADJ
ajis02-6059	102	42	to	to	ADP
ajis02-6059	102	43	the	the	DET
ajis02-6059	102	44	customer	customer	NOUN
ajis02-6059	102	45	’s	’s	PART
ajis02-6059	102	46	needs	need	NOUN
ajis02-6059	102	47	as	as	SCONJ
ajis02-6059	102	48	they	they	PRON
ajis02-6059	102	49	evolve	evolve	VERB
ajis02-6059	102	50	.	.	PUNCT
ajis02-6059	103	1	our	our	PRON
ajis02-6059	103	2	vision	vision	NOUN
ajis02-6059	103	3	for	for	ADP
ajis02-6059	103	4	personalisation	personalisation	NOUN
ajis02-6059	103	5	goes	go	VERB
ajis02-6059	103	6	beyond	beyond	ADP
ajis02-6059	103	7	simply	simply	ADV
ajis02-6059	103	8	suggesting	suggest	VERB
ajis02-6059	103	9	products	product	NOUN
ajis02-6059	103	10	or	or	CCONJ
ajis02-6059	103	11	services	service	NOUN
ajis02-6059	103	12	based	base	VERB
ajis02-6059	103	13	on	on	ADP
ajis02-6059	103	14	past	past	ADJ
ajis02-6059	103	15	behaviour	behaviour	NOUN
ajis02-6059	103	16	or	or	CCONJ
ajis02-6059	103	17	explicit	explicit	ADJ
ajis02-6059	103	18	customer	customer	NOUN
ajis02-6059	103	19	input	input	NOUN
ajis02-6059	103	20	.	.	PUNCT
ajis02-6059	104	1	we	we	PRON
ajis02-6059	104	2	advocate	advocate	VERB
ajis02-6059	104	3	for	for	ADP
ajis02-6059	104	4	data	data	NOUN
ajis02-6059	104	5	-	-	PUNCT
ajis02-6059	104	6	driven	drive	VERB
ajis02-6059	104	7	,	,	PUNCT
ajis02-6059	104	8	context	context	NOUN
ajis02-6059	104	9	-	-	PUNCT
ajis02-6059	104	10	aware	aware	ADJ
ajis02-6059	104	11	systems	system	NOUN
ajis02-6059	104	12	that	that	PRON
ajis02-6059	104	13	dynamically	dynamically	ADV
ajis02-6059	104	14	adapt	adapt	VERB
ajis02-6059	104	15	to	to	ADP
ajis02-6059	104	16	an	an	DET
ajis02-6059	104	17	individual	individual	NOUN
ajis02-6059	104	18	’s	’s	PART
ajis02-6059	104	19	situation	situation	NOUN
ajis02-6059	104	20	in	in	ADP
ajis02-6059	104	21	real	real	ADJ
ajis02-6059	104	22	time	time	NOUN
ajis02-6059	104	23	.	.	PUNCT
ajis02-6059	105	1	these	these	DET
ajis02-6059	105	2	systems	system	NOUN
ajis02-6059	105	3	anticipate	anticipate	VERB
ajis02-6059	105	4	needs	need	NOUN
ajis02-6059	105	5	and	and	CCONJ
ajis02-6059	105	6	adjust	adjust	VERB
ajis02-6059	105	7	their	their	PRON
ajis02-6059	105	8	offerings	offering	NOUN
ajis02-6059	105	9	automatically	automatically	ADV
ajis02-6059	105	10	,	,	PUNCT
ajis02-6059	105	11	without	without	ADP
ajis02-6059	105	12	requiring	require	VERB
ajis02-6059	105	13	explicit	explicit	ADJ
ajis02-6059	105	14	customer	customer	NOUN
ajis02-6059	105	15	input	input	NOUN
ajis02-6059	105	16	.	.	PUNCT
ajis02-6059	106	1	this	this	DET
ajis02-6059	106	2	proactive	proactive	ADJ
ajis02-6059	106	3	approach	approach	NOUN
ajis02-6059	106	4	integrates	integrate	VERB
ajis02-6059	106	5	seamlessly	seamlessly	ADV
ajis02-6059	106	6	into	into	ADP
ajis02-6059	106	7	business	business	NOUN
ajis02-6059	106	8	processes	process	NOUN
ajis02-6059	106	9	,	,	PUNCT
ajis02-6059	106	10	responding	respond	VERB
ajis02-6059	106	11	to	to	ADP
ajis02-6059	106	12	real	real	ADJ
ajis02-6059	106	13	-	-	PUNCT
ajis02-6059	106	14	time	time	NOUN
ajis02-6059	106	15	customer	customer	NOUN
ajis02-6059	106	16	behaviour	behaviour	NOUN
ajis02-6059	106	17	and	and	CCONJ
ajis02-6059	106	18	external	external	ADJ
ajis02-6059	106	19	factors	factor	NOUN
ajis02-6059	106	20	to	to	PART
ajis02-6059	106	21	offer	offer	VERB
ajis02-6059	106	22	tailored	tailored	ADJ
ajis02-6059	106	23	experiences	experience	NOUN
ajis02-6059	106	24	,	,	PUNCT
ajis02-6059	106	25	without	without	ADP
ajis02-6059	106	26	the	the	DET
ajis02-6059	106	27	customer	customer	NOUN
ajis02-6059	106	28	having	have	VERB
ajis02-6059	106	29	to	to	PART
ajis02-6059	106	30	"	"	PUNCT
ajis02-6059	106	31	opt	opt	VERB
ajis02-6059	106	32	in	in	ADP
ajis02-6059	106	33	"	"	PUNCT
ajis02-6059	106	34	or	or	CCONJ
ajis02-6059	106	35	actively	actively	ADV
ajis02-6059	106	36	engage	engage	VERB
ajis02-6059	106	37	.	.	PUNCT
ajis02-6059	107	1	we	we	PRON
ajis02-6059	107	2	introduce	introduce	VERB
ajis02-6059	107	3	four	four	NUM
ajis02-6059	107	4	critical	critical	ADJ
ajis02-6059	107	5	areas	area	NOUN
ajis02-6059	107	6	that	that	PRON
ajis02-6059	107	7	can	can	AUX
ajis02-6059	107	8	drive	drive	VERB
ajis02-6059	107	9	this	this	DET
ajis02-6059	107	10	transformation	transformation	NOUN
ajis02-6059	107	11	:	:	PUNCT
ajis02-6059	107	12	ai	ai	ADJ
ajis02-6059	107	13	-	-	PUNCT
ajis02-6059	107	14	driven	drive	VERB
ajis02-6059	107	15	customer	customer	NOUN
ajis02-6059	107	16	insights	insight	NOUN
ajis02-6059	107	17	:	:	PUNCT
ajis02-6059	107	18	a	a	DET
ajis02-6059	107	19	key	key	ADJ
ajis02-6059	107	20	limitation	limitation	NOUN
ajis02-6059	107	21	of	of	ADP
ajis02-6059	107	22	traditional	traditional	ADJ
ajis02-6059	107	23	personalisation	personalisation	NOUN
ajis02-6059	107	24	is	be	AUX
ajis02-6059	107	25	its	its	PRON
ajis02-6059	107	26	reliance	reliance	NOUN
ajis02-6059	107	27	on	on	ADP
ajis02-6059	107	28	customers	customer	NOUN
ajis02-6059	107	29	to	to	PART
ajis02-6059	107	30	actively	actively	ADV
ajis02-6059	107	31	declare	declare	VERB
ajis02-6059	107	32	preferences	preference	NOUN
ajis02-6059	107	33	.	.	PUNCT
ajis02-6059	108	1	methods	method	NOUN
ajis02-6059	108	2	like	like	ADP
ajis02-6059	108	3	simple	simple	ADJ
ajis02-6059	108	4	data	datum	NOUN
ajis02-6059	108	5	mining	mining	NOUN
ajis02-6059	108	6	analyse	analyse	PROPN
ajis02-6059	108	7	past	past	NOUN
ajis02-6059	108	8	behaviours	behaviour	NOUN
ajis02-6059	108	9	,	,	PUNCT
ajis02-6059	108	10	such	such	ADJ
ajis02-6059	108	11	as	as	ADP
ajis02-6059	108	12	purchase	purchase	NOUN
ajis02-6059	108	13	history	history	NOUN
ajis02-6059	108	14	or	or	CCONJ
ajis02-6059	108	15	browsing	browse	VERB
ajis02-6059	108	16	patterns	pattern	NOUN
ajis02-6059	108	17	,	,	PUNCT
ajis02-6059	108	18	but	but	CCONJ
ajis02-6059	108	19	still	still	ADV
ajis02-6059	108	20	require	require	VERB
ajis02-6059	108	21	explicit	explicit	ADJ
ajis02-6059	108	22	customer	customer	NOUN
ajis02-6059	108	23	input	input	NOUN
ajis02-6059	108	24	or	or	CCONJ
ajis02-6059	108	25	clear	clear	ADJ
ajis02-6059	108	26	preferences	preference	NOUN
ajis02-6059	108	27	.	.	PUNCT
ajis02-6059	109	1	in	in	ADP
ajis02-6059	109	2	contrast	contrast	NOUN
ajis02-6059	109	3	,	,	PUNCT
ajis02-6059	109	4	ai	ai	AUX
ajis02-6059	109	5	-	-	PUNCT
ajis02-6059	109	6	enabled	enable	VERB
ajis02-6059	109	7	bpm	bpm	NOUN
ajis02-6059	109	8	goes	go	VERB
ajis02-6059	109	9	beyond	beyond	ADP
ajis02-6059	109	10	basic	basic	ADJ
ajis02-6059	109	11	data	datum	NOUN
ajis02-6059	109	12	analysis	analysis	NOUN
ajis02-6059	109	13	by	by	ADP
ajis02-6059	109	14	enabling	enable	VERB
ajis02-6059	109	15	systems	system	NOUN
ajis02-6059	109	16	to	to	PART
ajis02-6059	109	17	continuously	continuously	ADV
ajis02-6059	109	18	monitor	monitor	VERB
ajis02-6059	109	19	and	and	CCONJ
ajis02-6059	109	20	analyse	analyse	NOUN
ajis02-6059	109	21	customer	customer	NOUN
ajis02-6059	109	22	interactions	interaction	NOUN
ajis02-6059	109	23	across	across	ADP
ajis02-6059	109	24	various	various	ADJ
ajis02-6059	109	25	touchpoints	touchpoint	NOUN
ajis02-6059	109	26	whether	whether	SCONJ
ajis02-6059	109	27	through	through	ADP
ajis02-6059	109	28	digital	digital	ADJ
ajis02-6059	109	29	platforms	platform	NOUN
ajis02-6059	109	30	,	,	PUNCT
ajis02-6059	109	31	transaction	transaction	NOUN
ajis02-6059	109	32	data	datum	NOUN
ajis02-6059	109	33	,	,	PUNCT
ajis02-6059	109	34	or	or	CCONJ
ajis02-6059	109	35	behavioural	behavioural	ADJ
ajis02-6059	109	36	signals	signal	NOUN
ajis02-6059	109	37	,	,	PUNCT
ajis02-6059	109	38	without	without	ADP
ajis02-6059	109	39	requiring	require	VERB
ajis02-6059	109	40	any	any	DET
ajis02-6059	109	41	explicit	explicit	ADJ
ajis02-6059	109	42	input	input	NOUN
ajis02-6059	109	43	from	from	ADP
ajis02-6059	109	44	the	the	DET
ajis02-6059	109	45	customer	customer	NOUN
ajis02-6059	109	46	(	(	PUNCT
ajis02-6059	109	47	davenport	davenport	NOUN
ajis02-6059	109	48	,	,	PUNCT
ajis02-6059	109	49	2023	2023	NUM
ajis02-6059	109	50	)	)	PUNCT
ajis02-6059	109	51	.	.	PUNCT
ajis02-6059	110	1	for	for	ADP
ajis02-6059	110	2	example	example	NOUN
ajis02-6059	110	3	,	,	PUNCT
ajis02-6059	110	4	ai	ai	VERB
ajis02-6059	110	5	can	can	AUX
ajis02-6059	110	6	not	not	PART
ajis02-6059	110	7	only	only	ADV
ajis02-6059	110	8	analyse	analyse	VERB
ajis02-6059	110	9	browsing	browse	VERB
ajis02-6059	110	10	history	history	NOUN
ajis02-6059	110	11	or	or	CCONJ
ajis02-6059	110	12	past	past	ADJ
ajis02-6059	110	13	purchases	purchase	NOUN
ajis02-6059	110	14	but	but	CCONJ
ajis02-6059	110	15	also	also	ADV
ajis02-6059	110	16	integrate	integrate	VERB
ajis02-6059	110	17	additional	additional	ADJ
ajis02-6059	110	18	data	datum	NOUN
ajis02-6059	110	19	sources	source	NOUN
ajis02-6059	110	20	,	,	PUNCT
ajis02-6059	110	21	such	such	ADJ
ajis02-6059	110	22	as	as	ADP
ajis02-6059	110	23	social	social	ADJ
ajis02-6059	110	24	media	medium	NOUN
ajis02-6059	110	25	activity	activity	NOUN
ajis02-6059	110	26	,	,	PUNCT
ajis02-6059	110	27	to	to	PART
ajis02-6059	110	28	predict	predict	VERB
ajis02-6059	110	29	customer	customer	NOUN
ajis02-6059	110	30	preferences	preference	NOUN
ajis02-6059	110	31	and	and	CCONJ
ajis02-6059	110	32	anticipate	anticipate	VERB
ajis02-6059	110	33	needs	need	NOUN
ajis02-6059	110	34	in	in	ADP
ajis02-6059	110	35	real	real	ADJ
ajis02-6059	110	36	time	time	NOUN
ajis02-6059	110	37	.	.	PUNCT
ajis02-6059	111	1	this	this	DET
ajis02-6059	111	2	capability	capability	NOUN
ajis02-6059	111	3	allows	allow	VERB
ajis02-6059	111	4	e	e	NOUN
ajis02-6059	111	5	-	-	NOUN
ajis02-6059	111	6	commerce	commerce	NOUN
ajis02-6059	111	7	platforms	platform	NOUN
ajis02-6059	111	8	,	,	PUNCT
ajis02-6059	111	9	for	for	ADP
ajis02-6059	111	10	instance	instance	NOUN
ajis02-6059	111	11	,	,	PUNCT
ajis02-6059	111	12	to	to	PART
ajis02-6059	111	13	offer	offer	VERB
ajis02-6059	111	14	a	a	DET
ajis02-6059	111	15	more	more	ADV
ajis02-6059	111	16	proactive	proactive	ADJ
ajis02-6059	111	17	approach	approach	NOUN
ajis02-6059	111	18	to	to	ADP
ajis02-6059	111	19	personalisation	personalisation	NOUN
ajis02-6059	111	20	by	by	ADP
ajis02-6059	111	21	automatically	automatically	ADV
ajis02-6059	111	22	suggesting	suggest	VERB
ajis02-6059	111	23	products	product	NOUN
ajis02-6059	111	24	that	that	PRON
ajis02-6059	111	25	align	align	VERB
ajis02-6059	111	26	with	with	ADP
ajis02-6059	111	27	a	a	DET
ajis02-6059	111	28	customer	customer	NOUN
ajis02-6059	111	29	’s	’s	PART
ajis02-6059	111	30	implied	imply	VERB
ajis02-6059	111	31	preferences	preference	NOUN
ajis02-6059	111	32	,	,	PUNCT
ajis02-6059	111	33	even	even	ADV
ajis02-6059	111	34	before	before	SCONJ
ajis02-6059	111	35	they	they	PRON
ajis02-6059	111	36	actively	actively	ADV
ajis02-6059	111	37	search	search	VERB
ajis02-6059	111	38	for	for	ADP
ajis02-6059	111	39	them	they	PRON
ajis02-6059	111	40	.	.	PUNCT
ajis02-6059	112	1	unlike	unlike	ADP
ajis02-6059	112	2	traditional	traditional	ADJ
ajis02-6059	112	3	methods	method	NOUN
ajis02-6059	112	4	,	,	PUNCT
ajis02-6059	112	5	ai	ai	ADJ
ajis02-6059	112	6	-	-	PUNCT
ajis02-6059	112	7	driven	drive	VERB
ajis02-6059	112	8	insights	insight	NOUN
ajis02-6059	112	9	leverage	leverage	VERB
ajis02-6059	112	10	ml	ml	ADP
ajis02-6059	112	11	algorithms	algorithm	NOUN
ajis02-6059	112	12	to	to	PART
ajis02-6059	112	13	uncover	uncover	VERB
ajis02-6059	112	14	deeper	deep	ADJ
ajis02-6059	112	15	,	,	PUNCT
ajis02-6059	112	16	more	more	ADV
ajis02-6059	112	17	nuanced	nuanced	ADJ
ajis02-6059	112	18	patterns	pattern	NOUN
ajis02-6059	112	19	,	,	PUNCT
ajis02-6059	112	20	enabling	enable	VERB
ajis02-6059	112	21	a	a	DET
ajis02-6059	112	22	level	level	NOUN
ajis02-6059	112	23	of	of	ADP
ajis02-6059	112	24	personalisation	personalisation	NOUN
ajis02-6059	112	25	that	that	PRON
ajis02-6059	112	26	adapts	adapt	VERB
ajis02-6059	112	27	dynamically	dynamically	ADV
ajis02-6059	112	28	as	as	SCONJ
ajis02-6059	112	29	customer	customer	NOUN
ajis02-6059	112	30	behaviour	behaviour	NOUN
ajis02-6059	112	31	evolves	evolve	VERB
ajis02-6059	112	32	.	.	PUNCT
ajis02-6059	113	1	this	this	PRON
ajis02-6059	113	2	enables	enable	VERB
ajis02-6059	113	3	business	business	NOUN
ajis02-6059	113	4	processes	process	NOUN
ajis02-6059	113	5	to	to	PART
ajis02-6059	113	6	be	be	AUX
ajis02-6059	113	7	more	more	ADV
ajis02-6059	113	8	dynamic	dynamic	ADJ
ajis02-6059	113	9	,	,	PUNCT
ajis02-6059	113	10	allowing	allow	VERB
ajis02-6059	113	11	real	real	ADJ
ajis02-6059	113	12	-	-	PUNCT
ajis02-6059	113	13	time	time	NOUN
ajis02-6059	113	14	adjustments	adjustment	NOUN
ajis02-6059	113	15	and	and	CCONJ
ajis02-6059	113	16	continuous	continuous	ADJ
ajis02-6059	113	17	learning	learning	NOUN
ajis02-6059	113	18	from	from	ADP
ajis02-6059	113	19	data	datum	NOUN
ajis02-6059	113	20	.	.	PUNCT
ajis02-6059	114	1	it	it	PRON
ajis02-6059	114	2	enhances	enhance	VERB
ajis02-6059	114	3	automation	automation	NOUN
ajis02-6059	114	4	,	,	PUNCT
ajis02-6059	114	5	streamlines	streamline	NOUN
ajis02-6059	114	6	decision	decision	NOUN
ajis02-6059	114	7	-	-	PUNCT
ajis02-6059	114	8	making	making	NOUN
ajis02-6059	114	9	,	,	PUNCT
ajis02-6059	114	10	optimizes	optimize	VERB
ajis02-6059	114	11	resource	resource	NOUN
ajis02-6059	114	12	allocation	allocation	NOUN
ajis02-6059	114	13	,	,	PUNCT
ajis02-6059	114	14	and	and	CCONJ
ajis02-6059	114	15	improves	improve	VERB
ajis02-6059	114	16	demand	demand	NOUN
ajis02-6059	114	17	forecasting	forecasting	NOUN
ajis02-6059	114	18	.	.	PUNCT
ajis02-6059	115	1	moreover	moreover	ADV
ajis02-6059	115	2	,	,	PUNCT
ajis02-6059	115	3	when	when	SCONJ
ajis02-6059	115	4	insights	insight	NOUN
ajis02-6059	115	5	are	be	AUX
ajis02-6059	115	6	state	state	NOUN
ajis02-6059	115	7	-	-	PUNCT
ajis02-6059	115	8	dependent	dependent	ADJ
ajis02-6059	115	9	(	(	PUNCT
ajis02-6059	115	10	e.g.	e.g.	ADV
ajis02-6059	115	11	,	,	PUNCT
ajis02-6059	115	12	mood	mood	NOUN
ajis02-6059	115	13	,	,	PUNCT
ajis02-6059	115	14	context	context	NOUN
ajis02-6059	115	15	,	,	PUNCT
ajis02-6059	115	16	session	session	NOUN
ajis02-6059	115	17	intent	intent	NOUN
ajis02-6059	115	18	)	)	PUNCT
ajis02-6059	115	19	,	,	PUNCT
ajis02-6059	115	20	bpm	bpm	NOUN
ajis02-6059	115	21	can	can	AUX
ajis02-6059	115	22	orchestrate	orchestrate	VERB
ajis02-6059	115	23	when	when	SCONJ
ajis02-6059	115	24	to	to	PART
ajis02-6059	115	25	diversify	diversify	VERB
ajis02-6059	115	26	vs.	vs.	ADP
ajis02-6059	115	27	assimilate	assimilate	VERB
ajis02-6059	115	28	recommendations	recommendation	NOUN
ajis02-6059	115	29	to	to	PART
ajis02-6059	115	30	improve	improve	VERB
ajis02-6059	115	31	outcomes	outcome	NOUN
ajis02-6059	115	32	(	(	PUNCT
ajis02-6059	115	33	shi	shi	PROPN
ajis02-6059	115	34	et	et	PROPN
ajis02-6059	115	35	al	al	PROPN
ajis02-6059	115	36	.	.	PROPN
ajis02-6059	115	37	,	,	PUNCT
ajis02-6059	115	38	2025	2025	NUM
ajis02-6059	115	39	)	)	PUNCT
ajis02-6059	115	40	.	.	PUNCT
ajis02-6059	116	1	to	to	PART
ajis02-6059	116	2	sustain	sustain	VERB
ajis02-6059	116	3	trust	trust	NOUN
ajis02-6059	116	4	,	,	PUNCT
ajis02-6059	116	5	these	these	DET
ajis02-6059	116	6	pipelines	pipeline	NOUN
ajis02-6059	116	7	should	should	AUX
ajis02-6059	116	8	include	include	VERB
ajis02-6059	116	9	explicit	explicit	ADJ
ajis02-6059	116	10	privacy	privacy	NOUN
ajis02-6059	116	11	boundary	boundary	ADJ
ajis02-6059	116	12	rules	rule	NOUN
ajis02-6059	116	13	(	(	PUNCT
ajis02-6059	116	14	zhu	zhu	PROPN
ajis02-6059	116	15	&	&	CCONJ
ajis02-6059	116	16	kanjanamekanant	kanjanamekanant	PROPN
ajis02-6059	116	17	,	,	PUNCT
ajis02-6059	116	18	2021	2021	NUM
ajis02-6059	116	19	)	)	PUNCT
ajis02-6059	116	20	and	and	CCONJ
ajis02-6059	116	21	governance	governance	NOUN
ajis02-6059	116	22	for	for	ADP
ajis02-6059	116	23	algorithms	algorithm	NOUN
ajis02-6059	116	24	that	that	PRON
ajis02-6059	116	25	continuously	continuously	ADV
ajis02-6059	116	26	test	test	VERB
ajis02-6059	116	27	and	and	CCONJ
ajis02-6059	116	28	adjust	adjust	VERB
ajis02-6059	116	29	their	their	PRON
ajis02-6059	116	30	choices	choice	NOUN
ajis02-6059	116	31	,	,	PUNCT
ajis02-6059	116	32	including	include	VERB
ajis02-6059	116	33	human	human	ADJ
ajis02-6059	116	34	oversight	oversight	NOUN
ajis02-6059	116	35	,	,	PUNCT
ajis02-6059	116	36	auditability	auditability	NOUN
ajis02-6059	116	37	,	,	PUNCT
ajis02-6059	116	38	and	and	CCONJ
ajis02-6059	116	39	fairness	fairness	NOUN
ajis02-6059	116	40	checks	check	NOUN
ajis02-6059	116	41	(	(	PUNCT
ajis02-6059	116	42	greene	greene	PROPN
ajis02-6059	116	43	et	et	PROPN
ajis02-6059	116	44	al	al	PROPN
ajis02-6059	116	45	.	.	PROPN
ajis02-6059	116	46	,	,	PUNCT
ajis02-6059	116	47	2023	2023	NUM
ajis02-6059	116	48	)	)	PUNCT
ajis02-6059	116	49	.	.	PUNCT
ajis02-6059	117	1	real	real	ADJ
ajis02-6059	117	2	-	-	PUNCT
ajis02-6059	117	3	time	time	NOUN
ajis02-6059	117	4	personalisation	personalisation	NOUN
ajis02-6059	117	5	through	through	ADP
ajis02-6059	117	6	data	data	NOUN
ajis02-6059	117	7	integration	integration	NOUN
ajis02-6059	117	8	:	:	PUNCT
ajis02-6059	117	9	traditional	traditional	ADJ
ajis02-6059	117	10	methods	method	NOUN
ajis02-6059	117	11	also	also	ADV
ajis02-6059	117	12	rely	rely	VERB
ajis02-6059	117	13	on	on	SCONJ
ajis02-6059	117	14	staff	staff	NOUN
ajis02-6059	117	15	to	to	PART
ajis02-6059	117	16	engage	engage	VERB
ajis02-6059	117	17	with	with	ADP
ajis02-6059	117	18	customers	customer	NOUN
ajis02-6059	117	19	to	to	PART
ajis02-6059	117	20	understand	understand	VERB
ajis02-6059	117	21	their	their	PRON
ajis02-6059	117	22	needs	need	NOUN
ajis02-6059	117	23	.	.	PUNCT
ajis02-6059	118	1	modern	modern	ADJ
ajis02-6059	118	2	bpm	bpm	NOUN
ajis02-6059	118	3	innovations	innovation	NOUN
ajis02-6059	118	4	can	can	AUX
ajis02-6059	118	5	integrate	integrate	VERB
ajis02-6059	118	6	data	datum	NOUN
ajis02-6059	118	7	from	from	ADP
ajis02-6059	118	8	multiple	multiple	ADJ
ajis02-6059	118	9	touchpoints	touchpoint	NOUN
ajis02-6059	118	10	(	(	PUNCT
ajis02-6059	118	11	e.g.	e.g.	ADV
ajis02-6059	118	12	,	,	PUNCT
ajis02-6059	118	13	website	website	NOUN
ajis02-6059	118	14	interactions	interaction	NOUN
ajis02-6059	118	15	,	,	PUNCT
ajis02-6059	118	16	mobile	mobile	ADJ
ajis02-6059	118	17	apps	app	NOUN
ajis02-6059	118	18	,	,	PUNCT
ajis02-6059	118	19	customer	customer	NOUN
ajis02-6059	118	20	service	service	NOUN
ajis02-6059	118	21	interactions	interaction	NOUN
ajis02-6059	118	22	,	,	PUNCT
ajis02-6059	118	23	and	and	CCONJ
ajis02-6059	118	24	past	past	ADJ
ajis02-6059	118	25	purchases	purchase	NOUN
ajis02-6059	118	26	)	)	PUNCT
ajis02-6059	118	27	to	to	PART
ajis02-6059	118	28	build	build	VERB
ajis02-6059	118	29	a	a	DET
ajis02-6059	118	30	holistic	holistic	ADJ
ajis02-6059	118	31	customer	customer	NOUN
ajis02-6059	118	32	profile	profile	NOUN
ajis02-6059	118	33	.	.	PUNCT
ajis02-6059	119	1	this	this	DET
ajis02-6059	119	2	real	real	ADJ
ajis02-6059	119	3	-	-	PUNCT
ajis02-6059	119	4	time	time	NOUN
ajis02-6059	119	5	data	datum	NOUN
ajis02-6059	119	6	can	can	AUX
ajis02-6059	119	7	then	then	ADV
ajis02-6059	119	8	be	be	AUX
ajis02-6059	119	9	processed	process	VERB
ajis02-6059	119	10	by	by	ADP
ajis02-6059	119	11	ai	ai	PRON
ajis02-6059	119	12	algorithms	algorithm	NOUN
ajis02-6059	119	13	to	to	PART
ajis02-6059	119	14	create	create	VERB
ajis02-6059	119	15	tailored	tailored	ADJ
ajis02-6059	119	16	offerings	offering	NOUN
ajis02-6059	119	17	or	or	CCONJ
ajis02-6059	119	18	recommendations	recommendation	NOUN
ajis02-6059	119	19	without	without	ADP
ajis02-6059	119	20	waiting	wait	VERB
ajis02-6059	119	21	for	for	ADP
ajis02-6059	119	22	direct	direct	ADJ
ajis02-6059	119	23	customer	customer	NOUN
ajis02-6059	119	24	input	input	NOUN
ajis02-6059	119	25	.	.	PUNCT
ajis02-6059	120	1	for	for	ADP
ajis02-6059	120	2	instance	instance	NOUN
ajis02-6059	120	3	,	,	PUNCT
ajis02-6059	120	4	in	in	ADP
ajis02-6059	120	5	the	the	DET
ajis02-6059	120	6	banking	banking	NOUN
ajis02-6059	120	7	sector	sector	NOUN
ajis02-6059	120	8	,	,	PUNCT
ajis02-6059	120	9	bpm	bpm	NOUN
ajis02-6059	120	10	systems	system	NOUN
ajis02-6059	120	11	can	can	AUX
ajis02-6059	120	12	use	use	VERB
ajis02-6059	120	13	customer	customer	NOUN
ajis02-6059	120	14	transaction	transaction	NOUN
ajis02-6059	120	15	data	datum	NOUN
ajis02-6059	120	16	and	and	CCONJ
ajis02-6059	120	17	behavioural	behavioural	ADJ
ajis02-6059	120	18	insights	insight	NOUN
ajis02-6059	120	19	to	to	PART
ajis02-6059	120	20	automatically	automatically	ADV
ajis02-6059	120	21	offer	offer	VERB
ajis02-6059	120	22	personalised	personalised	ADJ
ajis02-6059	120	23	loan	loan	NOUN
ajis02-6059	120	24	options	option	NOUN
ajis02-6059	120	25	,	,	PUNCT
ajis02-6059	120	26	savings	saving	NOUN
ajis02-6059	120	27	plans	plan	NOUN
ajis02-6059	120	28	,	,	PUNCT
ajis02-6059	120	29	or	or	CCONJ
ajis02-6059	120	30	investment	investment	NOUN
ajis02-6059	120	31	advice	advice	NOUN
ajis02-6059	120	32	based	base	VERB
ajis02-6059	120	33	on	on	ADP
ajis02-6059	120	34	a	a	DET
ajis02-6059	120	35	customer	customer	NOUN
ajis02-6059	120	36	’s	’s	PART
ajis02-6059	120	37	financial	financial	ADJ
ajis02-6059	120	38	habits	habit	NOUN
ajis02-6059	120	39	,	,	PUNCT
ajis02-6059	120	40	without	without	ADP
ajis02-6059	120	41	needing	need	VERB
ajis02-6059	120	42	an	an	DET
ajis02-6059	120	43	initial	initial	ADJ
ajis02-6059	120	44	consultation	consultation	NOUN
ajis02-6059	120	45	with	with	ADP
ajis02-6059	120	46	a	a	DET
ajis02-6059	120	47	bank	bank	NOUN
ajis02-6059	120	48	representative	representative	NOUN
ajis02-6059	120	49	.	.	PUNCT
ajis02-6059	121	1	automated	automate	VERB
ajis02-6059	121	2	,	,	PUNCT
ajis02-6059	121	3	adaptive	adaptive	ADJ
ajis02-6059	121	4	workflows	workflow	NOUN
ajis02-6059	121	5	:	:	PUNCT
ajis02-6059	121	6	bpm	bpm	NOUN
ajis02-6059	121	7	workflows	workflow	NOUN
ajis02-6059	121	8	can	can	AUX
ajis02-6059	121	9	be	be	AUX
ajis02-6059	121	10	designed	design	VERB
ajis02-6059	121	11	to	to	PART
ajis02-6059	121	12	automatically	automatically	ADV
ajis02-6059	121	13	adapt	adapt	VERB
ajis02-6059	121	14	in	in	ADP
ajis02-6059	121	15	real	real	ADJ
ajis02-6059	121	16	-	-	PUNCT
ajis02-6059	121	17	time	time	NOUN
ajis02-6059	121	18	based	base	VERB
ajis02-6059	121	19	on	on	ADP
ajis02-6059	121	20	customer	customer	NOUN
ajis02-6059	121	21	behaviour	behaviour	NOUN
ajis02-6059	121	22	and	and	CCONJ
ajis02-6059	121	23	data	datum	NOUN
ajis02-6059	121	24	.	.	PUNCT
ajis02-6059	122	1	for	for	ADP
ajis02-6059	122	2	example	example	NOUN
ajis02-6059	122	3	,	,	PUNCT
ajis02-6059	122	4	when	when	SCONJ
ajis02-6059	122	5	a	a	DET
ajis02-6059	122	6	customer	customer	NOUN
ajis02-6059	122	7	browses	browse	VERB
ajis02-6059	122	8	specific	specific	ADJ
ajis02-6059	122	9	products	product	NOUN
ajis02-6059	122	10	or	or	CCONJ
ajis02-6059	122	11	services	service	NOUN
ajis02-6059	122	12	,	,	PUNCT
ajis02-6059	122	13	crm	crm	NOUN
ajis02-6059	122	14	systems	system	NOUN
ajis02-6059	122	15	can	can	AUX
ajis02-6059	122	16	trigger	trigger	VERB
ajis02-6059	122	17	personalised	personalised	ADJ
ajis02-6059	122	18	content	content	NOUN
ajis02-6059	122	19	,	,	PUNCT
ajis02-6059	122	20	offers	offer	NOUN
ajis02-6059	122	21	,	,	PUNCT
ajis02-6059	122	22	or	or	CCONJ
ajis02-6059	122	23	notifications	notification	NOUN
ajis02-6059	122	24	,	,	PUNCT
ajis02-6059	122	25	which	which	PRON
ajis02-6059	122	26	are	be	AUX
ajis02-6059	122	27	seamlessly	seamlessly	ADV
ajis02-6059	122	28	integrated	integrate	VERB
ajis02-6059	122	29	into	into	ADP
ajis02-6059	122	30	business	business	NOUN
ajis02-6059	122	31	processes	process	NOUN
ajis02-6059	122	32	.	.	PUNCT
ajis02-6059	123	1	the	the	DET
ajis02-6059	123	2	workflow	workflow	NOUN
ajis02-6059	123	3	system	system	NOUN
ajis02-6059	123	4	australasian	australasian	ADJ
ajis02-6059	123	5	journal	journal	NOUN
ajis02-6059	123	6	of	of	ADP
ajis02-6059	123	7	information	information	NOUN
ajis02-6059	123	8	systems	system	NOUN
ajis02-6059	123	9	bandara	bandara	PROPN
ajis02-6059	123	10	,	,	PUNCT
ajis02-6059	123	11	leyer	leyer	NOUN
ajis02-6059	123	12	and	and	CCONJ
ajis02-6059	123	13	rosemann	rosemann	PROPN
ajis02-6059	123	14	2025	2025	NUM
ajis02-6059	123	15	,	,	PUNCT
ajis02-6059	123	16	vol	vol	NOUN
ajis02-6059	123	17	29	29	NUM
ajis02-6059	123	18	.	.	PUNCT
ajis02-6059	123	19	,	,	PUNCT
ajis02-6059	123	20	provocation	provocation	NOUN
ajis02-6059	123	21	from	from	ADP
ajis02-6059	123	22	automation	automation	NOUN
ajis02-6059	123	23	to	to	ADP
ajis02-6059	123	24	autonomisation	autonomisation	NOUN
ajis02-6059	123	25	8	8	NUM
ajis02-6059	123	26	then	then	ADV
ajis02-6059	123	27	uses	use	VERB
ajis02-6059	123	28	these	these	DET
ajis02-6059	123	29	triggers	trigger	NOUN
ajis02-6059	123	30	to	to	PART
ajis02-6059	123	31	adapt	adapt	VERB
ajis02-6059	123	32	the	the	DET
ajis02-6059	123	33	process	process	NOUN
ajis02-6059	123	34	dynamically	dynamically	ADV
ajis02-6059	123	35	adjusting	adjust	VERB
ajis02-6059	123	36	the	the	DET
ajis02-6059	123	37	next	next	ADJ
ajis02-6059	123	38	steps	step	NOUN
ajis02-6059	123	39	,	,	PUNCT
ajis02-6059	123	40	such	such	ADJ
ajis02-6059	123	41	as	as	ADP
ajis02-6059	123	42	sending	send	VERB
ajis02-6059	123	43	tailored	tailored	ADJ
ajis02-6059	123	44	promotions	promotion	NOUN
ajis02-6059	123	45	,	,	PUNCT
ajis02-6059	123	46	updating	update	VERB
ajis02-6059	123	47	customer	customer	NOUN
ajis02-6059	123	48	profiles	profile	NOUN
ajis02-6059	123	49	,	,	PUNCT
ajis02-6059	123	50	or	or	CCONJ
ajis02-6059	123	51	prioritising	prioritise	VERB
ajis02-6059	123	52	certain	certain	ADJ
ajis02-6059	123	53	actions	action	NOUN
ajis02-6059	123	54	based	base	VERB
ajis02-6059	123	55	on	on	ADP
ajis02-6059	123	56	the	the	DET
ajis02-6059	123	57	customer	customer	NOUN
ajis02-6059	123	58	's	's	PART
ajis02-6059	123	59	preferences	preference	NOUN
ajis02-6059	123	60	or	or	CCONJ
ajis02-6059	123	61	previous	previous	ADJ
ajis02-6059	123	62	interaction	interaction	NOUN
ajis02-6059	123	63	history	history	NOUN
ajis02-6059	123	64	.	.	PUNCT
ajis02-6059	124	1	this	this	DET
ajis02-6059	124	2	adaptability	adaptability	NOUN
ajis02-6059	124	3	ensures	ensure	VERB
ajis02-6059	124	4	that	that	SCONJ
ajis02-6059	124	5	customers	customer	NOUN
ajis02-6059	124	6	receive	receive	VERB
ajis02-6059	124	7	a	a	DET
ajis02-6059	124	8	personalised	personalised	ADJ
ajis02-6059	124	9	experience	experience	NOUN
ajis02-6059	124	10	without	without	ADP
ajis02-6059	124	11	requiring	require	VERB
ajis02-6059	124	12	them	they	PRON
ajis02-6059	124	13	to	to	PART
ajis02-6059	124	14	manually	manually	ADV
ajis02-6059	124	15	communicate	communicate	VERB
ajis02-6059	124	16	their	their	PRON
ajis02-6059	124	17	needs	need	NOUN
ajis02-6059	124	18	.	.	PUNCT
ajis02-6059	125	1	this	this	DET
ajis02-6059	125	2	approach	approach	NOUN
ajis02-6059	125	3	is	be	AUX
ajis02-6059	125	4	far	far	ADV
ajis02-6059	125	5	more	more	ADV
ajis02-6059	125	6	dynamic	dynamic	ADJ
ajis02-6059	125	7	than	than	ADP
ajis02-6059	125	8	traditional	traditional	ADJ
ajis02-6059	125	9	methods	method	NOUN
ajis02-6059	125	10	,	,	PUNCT
ajis02-6059	125	11	which	which	PRON
ajis02-6059	125	12	often	often	ADV
ajis02-6059	125	13	require	require	VERB
ajis02-6059	125	14	customers	customer	NOUN
ajis02-6059	125	15	to	to	PART
ajis02-6059	125	16	proactively	proactively	ADV
ajis02-6059	125	17	express	express	VERB
ajis02-6059	125	18	their	their	PRON
ajis02-6059	125	19	preferences	preference	NOUN
ajis02-6059	125	20	.	.	PUNCT
ajis02-6059	126	1	in	in	ADP
ajis02-6059	126	2	industries	industry	NOUN
ajis02-6059	126	3	like	like	ADP
ajis02-6059	126	4	retail	retail	NOUN
ajis02-6059	126	5	or	or	CCONJ
ajis02-6059	126	6	banking	banking	NOUN
ajis02-6059	126	7	,	,	PUNCT
ajis02-6059	126	8	adaptive	adaptive	ADJ
ajis02-6059	126	9	bpm	bpm	NOUN
ajis02-6059	126	10	workflows	workflow	NOUN
ajis02-6059	126	11	can	can	AUX
ajis02-6059	126	12	continuously	continuously	ADV
ajis02-6059	126	13	adjust	adjust	VERB
ajis02-6059	126	14	product	product	NOUN
ajis02-6059	126	15	or	or	CCONJ
ajis02-6059	126	16	service	service	NOUN
ajis02-6059	126	17	offerings	offering	NOUN
ajis02-6059	126	18	,	,	PUNCT
ajis02-6059	126	19	delivering	deliver	VERB
ajis02-6059	126	20	the	the	DET
ajis02-6059	126	21	most	most	ADV
ajis02-6059	126	22	relevant	relevant	ADJ
ajis02-6059	126	23	options	option	NOUN
ajis02-6059	126	24	based	base	VERB
ajis02-6059	126	25	on	on	ADP
ajis02-6059	126	26	real	real	ADJ
ajis02-6059	126	27	-	-	PUNCT
ajis02-6059	126	28	time	time	NOUN
ajis02-6059	126	29	data	datum	NOUN
ajis02-6059	126	30	and	and	CCONJ
ajis02-6059	126	31	evolving	evolve	VERB
ajis02-6059	126	32	customer	customer	NOUN
ajis02-6059	126	33	needs	need	NOUN
ajis02-6059	126	34	.	.	PUNCT
ajis02-6059	127	1	where	where	SCONJ
ajis02-6059	127	2	adaptivity	adaptivity	NOUN
ajis02-6059	127	3	relies	rely	VERB
ajis02-6059	127	4	on	on	ADP
ajis02-6059	127	5	learning	learn	VERB
ajis02-6059	127	6	-	-	PUNCT
ajis02-6059	127	7	by	by	ADP
ajis02-6059	127	8	-	-	PUNCT
ajis02-6059	127	9	feedback	feedback	NOUN
ajis02-6059	127	10	methods	method	NOUN
ajis02-6059	127	11	,	,	PUNCT
ajis02-6059	127	12	such	such	ADJ
ajis02-6059	127	13	as	as	ADP
ajis02-6059	127	14	bandit	bandit	NOUN
ajis02-6059	127	15	algorithms	algorithm	NOUN
ajis02-6059	127	16	that	that	PRON
ajis02-6059	127	17	continuously	continuously	ADV
ajis02-6059	127	18	test	test	VERB
ajis02-6059	127	19	different	different	ADJ
ajis02-6059	127	20	offers	offer	NOUN
ajis02-6059	127	21	and	and	CCONJ
ajis02-6059	127	22	shift	shift	VERB
ajis02-6059	127	23	toward	toward	ADP
ajis02-6059	127	24	the	the	DET
ajis02-6059	127	25	best	well	ADV
ajis02-6059	127	26	-	-	PUNCT
ajis02-6059	127	27	performing	perform	VERB
ajis02-6059	127	28	one	one	NUM
ajis02-6059	127	29	,	,	PUNCT
ajis02-6059	127	30	or	or	CCONJ
ajis02-6059	127	31	reinforcement	reinforcement	NOUN
ajis02-6059	127	32	learning	learning	NOUN
ajis02-6059	127	33	that	that	PRON
ajis02-6059	127	34	chooses	choose	VERB
ajis02-6059	127	35	the	the	DET
ajis02-6059	127	36	next	next	ADJ
ajis02-6059	127	37	step	step	NOUN
ajis02-6059	127	38	based	base	VERB
ajis02-6059	127	39	on	on	ADP
ajis02-6059	127	40	rewards	reward	NOUN
ajis02-6059	127	41	from	from	ADP
ajis02-6059	127	42	prior	prior	ADJ
ajis02-6059	127	43	actions	action	NOUN
ajis02-6059	127	44	—	—	PUNCT
ajis02-6059	127	45	bpm	bpm	NOUN
ajis02-6059	127	46	should	should	AUX
ajis02-6059	127	47	include	include	VERB
ajis02-6059	127	48	socio	socio	NOUN
ajis02-6059	127	49	-	-	PUNCT
ajis02-6059	127	50	technical	technical	ADJ
ajis02-6059	127	51	safeguards	safeguard	NOUN
ajis02-6059	127	52	(	(	PUNCT
ajis02-6059	127	53	human	human	ADJ
ajis02-6059	127	54	oversight	oversight	NOUN
ajis02-6059	127	55	,	,	PUNCT
ajis02-6059	127	56	audit	audit	NOUN
ajis02-6059	127	57	trails	trail	NOUN
ajis02-6059	127	58	,	,	PUNCT
ajis02-6059	127	59	fairness	fairness	NOUN
ajis02-6059	127	60	checks	check	NOUN
ajis02-6059	127	61	)	)	PUNCT
ajis02-6059	127	62	in	in	ADP
ajis02-6059	127	63	line	line	NOUN
ajis02-6059	127	64	with	with	ADP
ajis02-6059	127	65	ethical	ethical	ADJ
ajis02-6059	127	66	is	be	AUX
ajis02-6059	127	67	guidance	guidance	NOUN
ajis02-6059	127	68	(	(	PUNCT
ajis02-6059	127	69	greene	greene	PROPN
ajis02-6059	127	70	et	et	PROPN
ajis02-6059	127	71	al	al	PROPN
ajis02-6059	127	72	.	.	PROPN
ajis02-6059	127	73	,	,	PUNCT
ajis02-6059	127	74	2023	2023	NUM
ajis02-6059	127	75	)	)	PUNCT
ajis02-6059	127	76	.	.	PUNCT
ajis02-6059	128	1	machine	machine	NOUN
ajis02-6059	128	2	learning	learn	VERB
ajis02-6059	128	3	for	for	ADP
ajis02-6059	128	4	continuous	continuous	ADJ
ajis02-6059	128	5	improvement	improvement	NOUN
ajis02-6059	128	6	:	:	PUNCT
ajis02-6059	128	7	ml	ml	ADP
ajis02-6059	128	8	algorithms	algorithm	NOUN
ajis02-6059	128	9	can	can	AUX
ajis02-6059	128	10	continuously	continuously	ADV
ajis02-6059	128	11	refine	refine	VERB
ajis02-6059	128	12	personalisation	personalisation	NOUN
ajis02-6059	128	13	models	model	NOUN
ajis02-6059	128	14	by	by	ADP
ajis02-6059	128	15	learning	learn	VERB
ajis02-6059	128	16	from	from	ADP
ajis02-6059	128	17	ongoing	ongoing	ADJ
ajis02-6059	128	18	interactions	interaction	NOUN
ajis02-6059	128	19	,	,	PUNCT
ajis02-6059	128	20	enabling	enable	VERB
ajis02-6059	128	21	bpm	bpm	NOUN
ajis02-6059	128	22	systems	system	NOUN
ajis02-6059	128	23	to	to	PART
ajis02-6059	128	24	improve	improve	VERB
ajis02-6059	128	25	over	over	ADP
ajis02-6059	128	26	time	time	NOUN
ajis02-6059	128	27	without	without	ADP
ajis02-6059	128	28	requiring	require	VERB
ajis02-6059	128	29	manual	manual	ADJ
ajis02-6059	128	30	updates	update	NOUN
ajis02-6059	128	31	.	.	PUNCT
ajis02-6059	129	1	for	for	ADP
ajis02-6059	129	2	instance	instance	NOUN
ajis02-6059	129	3	,	,	PUNCT
ajis02-6059	129	4	in	in	ADP
ajis02-6059	129	5	customer	customer	NOUN
ajis02-6059	129	6	support	support	NOUN
ajis02-6059	129	7	,	,	PUNCT
ajis02-6059	129	8	bpm	bpm	NOUN
ajis02-6059	129	9	systems	system	NOUN
ajis02-6059	129	10	can	can	AUX
ajis02-6059	129	11	use	use	VERB
ajis02-6059	129	12	ml	ml	NOUN
ajis02-6059	129	13	to	to	PART
ajis02-6059	129	14	analyse	analyse	VERB
ajis02-6059	129	15	past	past	ADJ
ajis02-6059	129	16	service	service	NOUN
ajis02-6059	129	17	requests	request	NOUN
ajis02-6059	129	18	and	and	CCONJ
ajis02-6059	129	19	automatically	automatically	ADV
ajis02-6059	129	20	suggest	suggest	VERB
ajis02-6059	129	21	solutions	solution	NOUN
ajis02-6059	129	22	based	base	VERB
ajis02-6059	129	23	on	on	ADP
ajis02-6059	129	24	similar	similar	ADJ
ajis02-6059	129	25	customer	customer	NOUN
ajis02-6059	129	26	issues	issue	NOUN
ajis02-6059	129	27	.	.	PUNCT
ajis02-6059	130	1	this	this	DET
ajis02-6059	130	2	approach	approach	NOUN
ajis02-6059	130	3	can	can	AUX
ajis02-6059	130	4	greatly	greatly	ADV
ajis02-6059	130	5	enhance	enhance	VERB
ajis02-6059	130	6	efficiency	efficiency	NOUN
ajis02-6059	130	7	and	and	CCONJ
ajis02-6059	130	8	customer	customer	NOUN
ajis02-6059	130	9	satisfaction	satisfaction	NOUN
ajis02-6059	130	10	,	,	PUNCT
ajis02-6059	130	11	as	as	SCONJ
ajis02-6059	130	12	the	the	DET
ajis02-6059	130	13	system	system	NOUN
ajis02-6059	130	14	learns	learn	VERB
ajis02-6059	130	15	to	to	PART
ajis02-6059	130	16	predict	predict	VERB
ajis02-6059	130	17	the	the	DET
ajis02-6059	130	18	most	most	ADV
ajis02-6059	130	19	relevant	relevant	ADJ
ajis02-6059	130	20	solutions	solution	NOUN
ajis02-6059	130	21	without	without	ADP
ajis02-6059	130	22	waiting	wait	VERB
ajis02-6059	130	23	for	for	SCONJ
ajis02-6059	130	24	the	the	DET
ajis02-6059	130	25	customer	customer	NOUN
ajis02-6059	130	26	to	to	PART
ajis02-6059	130	27	explicitly	explicitly	ADV
ajis02-6059	130	28	state	state	VERB
ajis02-6059	130	29	their	their	PRON
ajis02-6059	130	30	needs	need	NOUN
ajis02-6059	130	31	.	.	PUNCT
ajis02-6059	131	1	ai	ai	AUX
ajis02-6059	131	2	-	-	PUNCT
ajis02-6059	131	3	powered	power	VERB
ajis02-6059	131	4	bpm	bpm	NOUN
ajis02-6059	131	5	workflows	workflow	NOUN
ajis02-6059	131	6	can	can	AUX
ajis02-6059	131	7	revolutionise	revolutionise	VERB
ajis02-6059	131	8	personalisation	personalisation	NOUN
ajis02-6059	131	9	across	across	ADP
ajis02-6059	131	10	a	a	DET
ajis02-6059	131	11	wide	wide	ADJ
ajis02-6059	131	12	range	range	NOUN
ajis02-6059	131	13	of	of	ADP
ajis02-6059	131	14	industries	industry	NOUN
ajis02-6059	131	15	by	by	ADP
ajis02-6059	131	16	leveraging	leverage	VERB
ajis02-6059	131	17	data	data	NOUN
ajis02-6059	131	18	-	-	PUNCT
ajis02-6059	131	19	driven	drive	VERB
ajis02-6059	131	20	insights	insight	NOUN
ajis02-6059	131	21	to	to	PART
ajis02-6059	131	22	proactively	proactively	ADV
ajis02-6059	131	23	anticipate	anticipate	VERB
ajis02-6059	131	24	and	and	CCONJ
ajis02-6059	131	25	meet	meet	VERB
ajis02-6059	131	26	customer	customer	NOUN
ajis02-6059	131	27	needs	need	NOUN
ajis02-6059	131	28	.	.	PUNCT
ajis02-6059	132	1	in	in	ADP
ajis02-6059	132	2	healthcare	healthcare	PROPN
ajis02-6059	132	3	,	,	PUNCT
ajis02-6059	132	4	ai	ai	VERB
ajis02-6059	132	5	can	can	AUX
ajis02-6059	132	6	analyse	analyse	VERB
ajis02-6059	132	7	a	a	DET
ajis02-6059	132	8	patient	patient	NOUN
ajis02-6059	132	9	’s	’s	PART
ajis02-6059	132	10	medical	medical	ADJ
ajis02-6059	132	11	history	history	NOUN
ajis02-6059	132	12	,	,	PUNCT
ajis02-6059	132	13	appointment	appointment	NOUN
ajis02-6059	132	14	data	datum	NOUN
ajis02-6059	132	15	,	,	PUNCT
ajis02-6059	132	16	and	and	CCONJ
ajis02-6059	132	17	wearable	wearable	ADJ
ajis02-6059	132	18	health	health	NOUN
ajis02-6059	132	19	tracker	tracker	NOUN
ajis02-6059	132	20	information	information	NOUN
ajis02-6059	132	21	to	to	PART
ajis02-6059	132	22	predict	predict	VERB
ajis02-6059	132	23	potential	potential	ADJ
ajis02-6059	132	24	health	health	NOUN
ajis02-6059	132	25	issues	issue	NOUN
ajis02-6059	132	26	or	or	CCONJ
ajis02-6059	132	27	recommend	recommend	VERB
ajis02-6059	132	28	preventive	preventive	ADJ
ajis02-6059	132	29	measures	measure	NOUN
ajis02-6059	132	30	,	,	PUNCT
ajis02-6059	132	31	providing	provide	VERB
ajis02-6059	132	32	care	care	NOUN
ajis02-6059	132	33	providers	provider	NOUN
ajis02-6059	132	34	with	with	ADP
ajis02-6059	132	35	the	the	DET
ajis02-6059	132	36	ability	ability	NOUN
ajis02-6059	132	37	to	to	PART
ajis02-6059	132	38	guide	guide	VERB
ajis02-6059	132	39	patients	patient	NOUN
ajis02-6059	132	40	toward	toward	ADP
ajis02-6059	132	41	better	well	ADJ
ajis02-6059	132	42	health	health	NOUN
ajis02-6059	132	43	outcomes	outcome	NOUN
ajis02-6059	132	44	without	without	ADP
ajis02-6059	132	45	waiting	wait	VERB
ajis02-6059	132	46	for	for	ADP
ajis02-6059	132	47	explicit	explicit	ADJ
ajis02-6059	132	48	requests	request	NOUN
ajis02-6059	132	49	.	.	PUNCT
ajis02-6059	133	1	in	in	ADP
ajis02-6059	133	2	banking	banking	NOUN
ajis02-6059	133	3	,	,	PUNCT
ajis02-6059	133	4	ai	ai	VERB
ajis02-6059	133	5	and	and	CCONJ
ajis02-6059	133	6	ml	ml	ADP
ajis02-6059	133	7	models	model	NOUN
ajis02-6059	133	8	can	can	AUX
ajis02-6059	133	9	help	help	VERB
ajis02-6059	133	10	automate	automate	VERB
ajis02-6059	133	11	personalised	personalised	ADJ
ajis02-6059	133	12	financial	financial	ADJ
ajis02-6059	133	13	advice	advice	NOUN
ajis02-6059	133	14	by	by	ADP
ajis02-6059	133	15	analysing	analyse	VERB
ajis02-6059	133	16	customers	customer	NOUN
ajis02-6059	133	17	'	'	PART
ajis02-6059	133	18	spending	spending	NOUN
ajis02-6059	133	19	habits	habit	NOUN
ajis02-6059	133	20	,	,	PUNCT
ajis02-6059	133	21	savings	saving	NOUN
ajis02-6059	133	22	,	,	PUNCT
ajis02-6059	133	23	and	and	CCONJ
ajis02-6059	133	24	income	income	NOUN
ajis02-6059	133	25	data	datum	NOUN
ajis02-6059	133	26	to	to	PART
ajis02-6059	133	27	recommend	recommend	VERB
ajis02-6059	133	28	savings	saving	NOUN
ajis02-6059	133	29	plans	plan	NOUN
ajis02-6059	133	30	or	or	CCONJ
ajis02-6059	133	31	loan	loan	NOUN
ajis02-6059	133	32	options	option	NOUN
ajis02-6059	133	33	without	without	ADP
ajis02-6059	133	34	customers	customer	NOUN
ajis02-6059	133	35	needing	need	VERB
ajis02-6059	133	36	to	to	PART
ajis02-6059	133	37	explicitly	explicitly	ADV
ajis02-6059	133	38	declare	declare	VERB
ajis02-6059	133	39	their	their	PRON
ajis02-6059	133	40	goals	goal	NOUN
ajis02-6059	133	41	.	.	PUNCT
ajis02-6059	134	1	platforms	platform	NOUN
ajis02-6059	134	2	like	like	ADP
ajis02-6059	134	3	monzo	monzo	PROPN
ajis02-6059	134	4	and	and	CCONJ
ajis02-6059	134	5	cleo	cleo	PROPN
ajis02-6059	134	6	exemplify	exemplify	PROPN
ajis02-6059	134	7	this	this	PRON
ajis02-6059	134	8	by	by	ADP
ajis02-6059	134	9	providing	provide	VERB
ajis02-6059	134	10	tailored	tailor	VERB
ajis02-6059	134	11	financial	financial	ADJ
ajis02-6059	134	12	recommendations	recommendation	NOUN
ajis02-6059	134	13	based	base	VERB
ajis02-6059	134	14	on	on	ADP
ajis02-6059	134	15	customers	customer	NOUN
ajis02-6059	134	16	'	'	PART
ajis02-6059	134	17	actual	actual	ADJ
ajis02-6059	134	18	financial	financial	ADJ
ajis02-6059	134	19	activity	activity	NOUN
ajis02-6059	134	20	.	.	PUNCT
ajis02-6059	135	1	in	in	ADP
ajis02-6059	135	2	retail	retail	ADJ
ajis02-6059	135	3	,	,	PUNCT
ajis02-6059	135	4	contextual	contextual	ADJ
ajis02-6059	135	5	digital	digital	ADJ
ajis02-6059	135	6	trace	trace	NOUN
ajis02-6059	135	7	data	datum	NOUN
ajis02-6059	135	8	allows	allow	VERB
ajis02-6059	135	9	retailers	retailer	NOUN
ajis02-6059	135	10	to	to	PART
ajis02-6059	135	11	proactively	proactively	ADV
ajis02-6059	135	12	deliver	deliver	VERB
ajis02-6059	135	13	personalised	personalised	ADJ
ajis02-6059	135	14	products	product	NOUN
ajis02-6059	135	15	and	and	CCONJ
ajis02-6059	135	16	services	service	NOUN
ajis02-6059	135	17	by	by	ADP
ajis02-6059	135	18	analysing	analyse	VERB
ajis02-6059	135	19	customer	customer	NOUN
ajis02-6059	135	20	behaviours	behaviour	NOUN
ajis02-6059	135	21	and	and	CCONJ
ajis02-6059	135	22	situational	situational	ADJ
ajis02-6059	135	23	factors	factor	NOUN
ajis02-6059	135	24	.	.	PUNCT
ajis02-6059	136	1	for	for	ADP
ajis02-6059	136	2	example	example	NOUN
ajis02-6059	136	3	,	,	PUNCT
ajis02-6059	136	4	retailers	retailer	NOUN
ajis02-6059	136	5	can	can	AUX
ajis02-6059	136	6	send	send	VERB
ajis02-6059	136	7	tailored	tailored	ADJ
ajis02-6059	136	8	product	product	NOUN
ajis02-6059	136	9	recommendations	recommendation	NOUN
ajis02-6059	136	10	,	,	PUNCT
ajis02-6059	136	11	location	location	NOUN
ajis02-6059	136	12	-	-	PUNCT
ajis02-6059	136	13	based	base	VERB
ajis02-6059	136	14	offers	offer	NOUN
ajis02-6059	136	15	,	,	PUNCT
ajis02-6059	136	16	or	or	CCONJ
ajis02-6059	136	17	time	time	NOUN
ajis02-6059	136	18	-	-	PUNCT
ajis02-6059	136	19	sensitive	sensitive	ADJ
ajis02-6059	136	20	promotions	promotion	NOUN
ajis02-6059	136	21	based	base	VERB
ajis02-6059	136	22	on	on	ADP
ajis02-6059	136	23	browsing	browse	VERB
ajis02-6059	136	24	history	history	NOUN
ajis02-6059	136	25	,	,	PUNCT
ajis02-6059	136	26	cart	cart	NOUN
ajis02-6059	136	27	abandonment	abandonment	NOUN
ajis02-6059	136	28	,	,	PUNCT
ajis02-6059	136	29	or	or	CCONJ
ajis02-6059	136	30	in	in	ADP
ajis02-6059	136	31	-	-	PUNCT
ajis02-6059	136	32	store	store	NOUN
ajis02-6059	136	33	behaviour	behaviour	NOUN
ajis02-6059	136	34	.	.	PUNCT
ajis02-6059	137	1	integrating	integrate	VERB
ajis02-6059	137	2	this	this	DET
ajis02-6059	137	3	data	datum	NOUN
ajis02-6059	137	4	with	with	ADP
ajis02-6059	137	5	bpm	bpm	NOUN
ajis02-6059	137	6	systems	system	NOUN
ajis02-6059	137	7	enables	enable	VERB
ajis02-6059	137	8	retailers	retailer	NOUN
ajis02-6059	137	9	to	to	PART
ajis02-6059	137	10	adapt	adapt	VERB
ajis02-6059	137	11	processes	process	NOUN
ajis02-6059	137	12	in	in	ADP
ajis02-6059	137	13	real	real	ADJ
ajis02-6059	137	14	-	-	PUNCT
ajis02-6059	137	15	time	time	NOUN
ajis02-6059	137	16	,	,	PUNCT
ajis02-6059	137	17	offering	offer	VERB
ajis02-6059	137	18	predictive	predictive	ADJ
ajis02-6059	137	19	discounts	discount	NOUN
ajis02-6059	137	20	,	,	PUNCT
ajis02-6059	137	21	seasonal	seasonal	ADJ
ajis02-6059	137	22	deals	deal	NOUN
ajis02-6059	137	23	,	,	PUNCT
ajis02-6059	137	24	and	and	CCONJ
ajis02-6059	137	25	loyalty	loyalty	NOUN
ajis02-6059	137	26	rewards	reward	VERB
ajis02-6059	137	27	that	that	PRON
ajis02-6059	137	28	align	align	VERB
ajis02-6059	137	29	with	with	ADP
ajis02-6059	137	30	evolving	evolve	VERB
ajis02-6059	137	31	customer	customer	NOUN
ajis02-6059	137	32	needs	need	VERB
ajis02-6059	137	33	and	and	CCONJ
ajis02-6059	137	34	enhance	enhance	VERB
ajis02-6059	137	35	the	the	DET
ajis02-6059	137	36	shopping	shopping	NOUN
ajis02-6059	137	37	experience	experience	NOUN
ajis02-6059	137	38	.	.	PUNCT
ajis02-6059	138	1	these	these	DET
ajis02-6059	138	2	sectorial	sectorial	ADJ
ajis02-6059	138	3	examples	example	NOUN
ajis02-6059	138	4	underscore	underscore	VERB
ajis02-6059	138	5	how	how	SCONJ
ajis02-6059	138	6	integrating	integrating	NOUN
ajis02-6059	138	7	ai	ai	VERB
ajis02-6059	138	8	and	and	CCONJ
ajis02-6059	138	9	ml	ml	X
ajis02-6059	138	10	into	into	ADP
ajis02-6059	138	11	bpm	bpm	NOUN
ajis02-6059	138	12	systems	system	NOUN
ajis02-6059	138	13	not	not	PART
ajis02-6059	138	14	only	only	ADV
ajis02-6059	138	15	enhances	enhance	VERB
ajis02-6059	138	16	the	the	DET
ajis02-6059	138	17	customer	customer	NOUN
ajis02-6059	138	18	experience	experience	NOUN
ajis02-6059	138	19	through	through	ADP
ajis02-6059	138	20	proactive	proactive	ADJ
ajis02-6059	138	21	personalisation	personalisation	NOUN
ajis02-6059	138	22	but	but	CCONJ
ajis02-6059	138	23	also	also	ADV
ajis02-6059	138	24	improves	improve	VERB
ajis02-6059	138	25	operational	operational	ADJ
ajis02-6059	138	26	efficiency	efficiency	NOUN
ajis02-6059	138	27	and	and	CCONJ
ajis02-6059	138	28	scalability	scalability	NOUN
ajis02-6059	138	29	,	,	PUNCT
ajis02-6059	138	30	allowing	allow	VERB
ajis02-6059	138	31	businesses	business	NOUN
ajis02-6059	138	32	to	to	PART
ajis02-6059	138	33	stay	stay	VERB
ajis02-6059	138	34	competitive	competitive	ADJ
ajis02-6059	138	35	in	in	ADP
ajis02-6059	138	36	an	an	DET
ajis02-6059	138	37	increasingly	increasingly	ADV
ajis02-6059	138	38	dynamic	dynamic	ADJ
ajis02-6059	138	39	digital	digital	ADJ
ajis02-6059	138	40	world	world	NOUN
ajis02-6059	138	41	.	.	PUNCT
ajis02-6059	139	1	while	while	SCONJ
ajis02-6059	139	2	some	some	PRON
ajis02-6059	139	3	of	of	ADP
ajis02-6059	139	4	these	these	DET
ajis02-6059	139	5	practices	practice	NOUN
ajis02-6059	139	6	are	be	AUX
ajis02-6059	139	7	already	already	ADV
ajis02-6059	139	8	in	in	ADP
ajis02-6059	139	9	use	use	NOUN
ajis02-6059	139	10	,	,	PUNCT
ajis02-6059	139	11	we	we	PRON
ajis02-6059	139	12	propose	propose	VERB
ajis02-6059	139	13	the	the	DET
ajis02-6059	139	14	following	follow	VERB
ajis02-6059	139	15	avenues	avenue	NOUN
ajis02-6059	139	16	for	for	ADP
ajis02-6059	139	17	future	future	ADJ
ajis02-6059	139	18	research	research	NOUN
ajis02-6059	139	19	,	,	PUNCT
ajis02-6059	139	20	aimed	aim	VERB
ajis02-6059	139	21	at	at	ADP
ajis02-6059	139	22	providing	provide	VERB
ajis02-6059	139	23	evidence	evidence	NOUN
ajis02-6059	139	24	-	-	PUNCT
ajis02-6059	139	25	based	base	VERB
ajis02-6059	139	26	,	,	PUNCT
ajis02-6059	139	27	contextually	contextually	ADV
ajis02-6059	139	28	relevant	relevant	ADJ
ajis02-6059	139	29	guidelines	guideline	NOUN
ajis02-6059	139	30	that	that	PRON
ajis02-6059	139	31	can	can	AUX
ajis02-6059	139	32	inform	inform	VERB
ajis02-6059	139	33	and	and	CCONJ
ajis02-6059	139	34	enhance	enhance	VERB
ajis02-6059	139	35	practical	practical	ADJ
ajis02-6059	139	36	applications	application	NOUN
ajis02-6059	139	37	in	in	ADP
ajis02-6059	139	38	the	the	DET
ajis02-6059	139	39	field	field	NOUN
ajis02-6059	139	40	.	.	PUNCT
ajis02-6059	140	1	australasian	australasian	ADJ
ajis02-6059	140	2	journal	journal	NOUN
ajis02-6059	140	3	of	of	ADP
ajis02-6059	140	4	information	information	NOUN
ajis02-6059	140	5	systems	system	NOUN
ajis02-6059	140	6	bandara	bandara	PROPN
ajis02-6059	140	7	,	,	PUNCT
ajis02-6059	140	8	leyer	leyer	NOUN
ajis02-6059	140	9	and	and	CCONJ
ajis02-6059	140	10	rosemann	rosemann	PROPN
ajis02-6059	140	11	2025	2025	NUM
ajis02-6059	140	12	,	,	PUNCT
ajis02-6059	140	13	vol	vol	NOUN
ajis02-6059	140	14	29	29	NUM
ajis02-6059	140	15	.	.	PUNCT
ajis02-6059	140	16	,	,	PUNCT
ajis02-6059	140	17	provocation	provocation	NOUN
ajis02-6059	140	18	from	from	ADP
ajis02-6059	140	19	automation	automation	NOUN
ajis02-6059	140	20	to	to	ADP
ajis02-6059	140	21	autonomisation	autonomisation	NOUN
ajis02-6059	140	22	9	9	NUM
ajis02-6059	140	23	•	•	NOUN
ajis02-6059	140	24	how	how	SCONJ
ajis02-6059	140	25	can	can	AUX
ajis02-6059	140	26	ai	ai	AUX
ajis02-6059	140	27	and/or	and/or	ADV
ajis02-6059	140	28	ml	ml	AUX
ajis02-6059	140	29	be	be	AUX
ajis02-6059	140	30	seamlessly	seamlessly	ADV
ajis02-6059	140	31	integrated	integrate	VERB
ajis02-6059	140	32	into	into	ADP
ajis02-6059	140	33	bpm	bpm	NOUN
ajis02-6059	140	34	systems	system	NOUN
ajis02-6059	140	35	to	to	PART
ajis02-6059	140	36	analyse	analyse	VERB
ajis02-6059	140	37	customer	customer	NOUN
ajis02-6059	140	38	data	datum	NOUN
ajis02-6059	140	39	in	in	ADP
ajis02-6059	140	40	real	real	ADJ
ajis02-6059	140	41	time	time	NOUN
ajis02-6059	140	42	to	to	PART
ajis02-6059	140	43	proactively	proactively	ADV
ajis02-6059	140	44	uncover	uncover	VERB
ajis02-6059	140	45	implied	imply	VERB
ajis02-6059	140	46	preferences	preference	NOUN
ajis02-6059	140	47	and	and	CCONJ
ajis02-6059	140	48	anticipate	anticipate	VERB
ajis02-6059	140	49	needs	need	NOUN
ajis02-6059	140	50	before	before	SCONJ
ajis02-6059	140	51	customers	customer	NOUN
ajis02-6059	140	52	explicitly	explicitly	ADV
ajis02-6059	140	53	search	search	VERB
ajis02-6059	140	54	for	for	ADP
ajis02-6059	140	55	products	product	NOUN
ajis02-6059	140	56	or	or	CCONJ
ajis02-6059	140	57	services	service	NOUN
ajis02-6059	140	58	?	?	PUNCT
ajis02-6059	141	1	•	•	NUM
ajis02-6059	141	2	how	how	SCONJ
ajis02-6059	141	3	can	can	AUX
ajis02-6059	141	4	bpm	bpm	NOUN
ajis02-6059	141	5	systems	system	NOUN
ajis02-6059	141	6	effectively	effectively	ADV
ajis02-6059	141	7	integrate	integrate	VERB
ajis02-6059	141	8	data	datum	NOUN
ajis02-6059	141	9	from	from	ADP
ajis02-6059	141	10	diverse	diverse	ADJ
ajis02-6059	141	11	touchpoints	touchpoint	NOUN
ajis02-6059	141	12	and	and	CCONJ
ajis02-6059	141	13	systems	system	NOUN
ajis02-6059	141	14	(	(	PUNCT
ajis02-6059	141	15	such	such	ADJ
ajis02-6059	141	16	as	as	ADP
ajis02-6059	141	17	website	website	NOUN
ajis02-6059	141	18	interactions	interaction	NOUN
ajis02-6059	141	19	,	,	PUNCT
ajis02-6059	141	20	mobile	mobile	ADJ
ajis02-6059	141	21	apps	app	NOUN
ajis02-6059	141	22	,	,	PUNCT
ajis02-6059	141	23	customer	customer	NOUN
ajis02-6059	141	24	service	service	NOUN
ajis02-6059	141	25	engagements	engagement	NOUN
ajis02-6059	141	26	,	,	PUNCT
ajis02-6059	141	27	and	and	CCONJ
ajis02-6059	141	28	past	past	ADJ
ajis02-6059	141	29	purchases	purchase	NOUN
ajis02-6059	141	30	)	)	PUNCT
ajis02-6059	141	31	to	to	PART
ajis02-6059	141	32	create	create	VERB
ajis02-6059	141	33	a	a	DET
ajis02-6059	141	34	comprehensive	comprehensive	ADJ
ajis02-6059	141	35	,	,	PUNCT
ajis02-6059	141	36	real	real	ADJ
ajis02-6059	141	37	-	-	PUNCT
ajis02-6059	141	38	time	time	NOUN
ajis02-6059	141	39	customer	customer	NOUN
ajis02-6059	141	40	profile	profile	NOUN
ajis02-6059	141	41	that	that	PRON
ajis02-6059	141	42	drives	drive	VERB
ajis02-6059	141	43	personalised	personalised	ADJ
ajis02-6059	141	44	decision	decision	NOUN
ajis02-6059	141	45	-	-	PUNCT
ajis02-6059	141	46	making	making	NOUN
ajis02-6059	141	47	and	and	CCONJ
ajis02-6059	141	48	enhances	enhance	VERB
ajis02-6059	141	49	service	service	NOUN
ajis02-6059	141	50	delivery	delivery	NOUN
ajis02-6059	141	51	while	while	SCONJ
ajis02-6059	141	52	respecting	respect	VERB
ajis02-6059	141	53	privacy	privacy	NOUN
ajis02-6059	141	54	boundaries	boundary	NOUN
ajis02-6059	141	55	?	?	PUNCT
ajis02-6059	142	1	•	•	NUM
ajis02-6059	142	2	how	how	SCONJ
ajis02-6059	142	3	can	can	AUX
ajis02-6059	142	4	bpm	bpm	NOUN
ajis02-6059	142	5	workflows	workflow	NOUN
ajis02-6059	142	6	be	be	AUX
ajis02-6059	142	7	designed	design	VERB
ajis02-6059	142	8	to	to	PART
ajis02-6059	142	9	automatically	automatically	ADV
ajis02-6059	142	10	adapt	adapt	VERB
ajis02-6059	142	11	to	to	ADP
ajis02-6059	142	12	changing	change	VERB
ajis02-6059	142	13	customer	customer	NOUN
ajis02-6059	142	14	needs	need	NOUN
ajis02-6059	142	15	in	in	ADP
ajis02-6059	142	16	real	real	ADJ
ajis02-6059	142	17	-	-	PUNCT
ajis02-6059	142	18	time	time	NOUN
ajis02-6059	142	19	,	,	PUNCT
ajis02-6059	142	20	leveraging	leverage	VERB
ajis02-6059	142	21	in	in	ADP
ajis02-6059	142	22	-	-	PUNCT
ajis02-6059	142	23	the	the	DET
ajis02-6059	142	24	-	-	PUNCT
ajis02-6059	142	25	moment	moment	NOUN
ajis02-6059	142	26	data	datum	NOUN
ajis02-6059	142	27	and	and	CCONJ
ajis02-6059	142	28	customer	customer	NOUN
ajis02-6059	142	29	behaviour	behaviour	NOUN
ajis02-6059	142	30	to	to	PART
ajis02-6059	142	31	dynamically	dynamically	ADV
ajis02-6059	142	32	adjust	adjust	VERB
ajis02-6059	142	33	service	service	NOUN
ajis02-6059	142	34	or	or	CCONJ
ajis02-6059	142	35	product	product	NOUN
ajis02-6059	142	36	offerings	offering	NOUN
ajis02-6059	142	37	(	(	PUNCT
ajis02-6059	142	38	including	include	VERB
ajis02-6059	142	39	when	when	SCONJ
ajis02-6059	142	40	to	to	PART
ajis02-6059	142	41	introduce	introduce	VERB
ajis02-6059	142	42	new	new	ADJ
ajis02-6059	142	43	options	option	NOUN
ajis02-6059	142	44	versus	versus	ADP
ajis02-6059	142	45	reinforce	reinforce	VERB
ajis02-6059	142	46	known	known	ADJ
ajis02-6059	142	47	preferences	preference	NOUN
ajis02-6059	142	48	)	)	PUNCT
ajis02-6059	142	49	?	?	PUNCT
ajis02-6059	143	1	•	•	NUM
ajis02-6059	143	2	how	how	SCONJ
ajis02-6059	143	3	can	can	AUX
ajis02-6059	143	4	machine	machine	NOUN
ajis02-6059	143	5	learning	learning	NOUN
ajis02-6059	143	6	be	be	AUX
ajis02-6059	143	7	integrated	integrate	VERB
ajis02-6059	143	8	into	into	ADP
ajis02-6059	143	9	bpm	bpm	NOUN
ajis02-6059	143	10	systems	system	NOUN
ajis02-6059	143	11	to	to	PART
ajis02-6059	143	12	automatically	automatically	ADV
ajis02-6059	143	13	optimise	optimise	VERB
ajis02-6059	143	14	service	service	NOUN
ajis02-6059	143	15	delivery	delivery	NOUN
ajis02-6059	143	16	,	,	PUNCT
ajis02-6059	143	17	by	by	ADP
ajis02-6059	143	18	predicting	predict	VERB
ajis02-6059	143	19	relevant	relevant	ADJ
ajis02-6059	143	20	solutions	solution	NOUN
ajis02-6059	143	21	based	base	VERB
ajis02-6059	143	22	on	on	ADP
ajis02-6059	143	23	historical	historical	ADJ
ajis02-6059	143	24	interactions	interaction	NOUN
ajis02-6059	143	25	,	,	PUNCT
ajis02-6059	143	26	with	with	ADP
ajis02-6059	143	27	continuous	continuous	ADJ
ajis02-6059	143	28	learning	learning	NOUN
ajis02-6059	143	29	and	and	CCONJ
ajis02-6059	143	30	monitoring	monitoring	NOUN
ajis02-6059	143	31	for	for	ADP
ajis02-6059	143	32	model	model	NOUN
ajis02-6059	143	33	drift	drift	NOUN
ajis02-6059	143	34	,	,	PUNCT
ajis02-6059	143	35	without	without	ADP
ajis02-6059	143	36	requiring	require	VERB
ajis02-6059	143	37	manual	manual	ADJ
ajis02-6059	143	38	updates	update	NOUN
ajis02-6059	143	39	or	or	CCONJ
ajis02-6059	143	40	explicit	explicit	ADJ
ajis02-6059	143	41	customer	customer	NOUN
ajis02-6059	143	42	input	input	NOUN
ajis02-6059	143	43	?	?	PUNCT
ajis02-6059	144	1	•	•	NOUN
ajis02-6059	144	2	in	in	ADP
ajis02-6059	144	3	what	what	DET
ajis02-6059	144	4	ways	way	NOUN
ajis02-6059	144	5	can	can	AUX
ajis02-6059	144	6	ai	ai	VERB
ajis02-6059	144	7	-	-	PUNCT
ajis02-6059	144	8	driven	drive	VERB
ajis02-6059	144	9	personalisation	personalisation	NOUN
ajis02-6059	144	10	models	model	NOUN
ajis02-6059	144	11	in	in	ADP
ajis02-6059	144	12	bpm	bpm	NOUN
ajis02-6059	144	13	systems	system	NOUN
ajis02-6059	144	14	account	account	VERB
ajis02-6059	144	15	for	for	ADP
ajis02-6059	144	16	customer	customer	NOUN
ajis02-6059	144	17	emotions	emotion	NOUN
ajis02-6059	144	18	and	and	CCONJ
ajis02-6059	144	19	sentiment	sentiment	NOUN
ajis02-6059	144	20	in	in	ADP
ajis02-6059	144	21	real	real	ADJ
ajis02-6059	144	22	-	-	PUNCT
ajis02-6059	144	23	time	time	NOUN
ajis02-6059	144	24	,	,	PUNCT
ajis02-6059	144	25	enhancing	enhance	VERB
ajis02-6059	144	26	the	the	DET
ajis02-6059	144	27	relevance	relevance	NOUN
ajis02-6059	144	28	and	and	CCONJ
ajis02-6059	144	29	empathy	empathy	NOUN
ajis02-6059	144	30	of	of	ADP
ajis02-6059	144	31	service	service	NOUN
ajis02-6059	144	32	delivery	delivery	NOUN
ajis02-6059	144	33	?	?	PUNCT
ajis02-6059	145	1	•	•	NUM
ajis02-6059	145	2	how	how	SCONJ
ajis02-6059	145	3	can	can	AUX
ajis02-6059	145	4	bpm	bpm	NOUN
ajis02-6059	145	5	systems	system	NOUN
ajis02-6059	145	6	ensure	ensure	VERB
ajis02-6059	145	7	ethical	ethical	ADJ
ajis02-6059	145	8	and	and	CCONJ
ajis02-6059	145	9	transparent	transparent	ADJ
ajis02-6059	145	10	personalisation	personalisation	NOUN
ajis02-6059	145	11	practices	practice	NOUN
ajis02-6059	145	12	when	when	SCONJ
ajis02-6059	145	13	utilising	utilise	VERB
ajis02-6059	145	14	ai	ai	VERB
ajis02-6059	145	15	and	and	CCONJ
ajis02-6059	145	16	data	datum	NOUN
ajis02-6059	145	17	analytics	analytic	NOUN
ajis02-6059	145	18	,	,	PUNCT
ajis02-6059	145	19	particularly	particularly	ADV
ajis02-6059	145	20	in	in	ADP
ajis02-6059	145	21	terms	term	NOUN
ajis02-6059	145	22	of	of	ADP
ajis02-6059	145	23	privacy	privacy	NOUN
ajis02-6059	145	24	,	,	PUNCT
ajis02-6059	145	25	security	security	NOUN
ajis02-6059	145	26	,	,	PUNCT
ajis02-6059	145	27	explainability	explainability	NOUN
ajis02-6059	145	28	,	,	PUNCT
ajis02-6059	145	29	human	human	ADJ
ajis02-6059	145	30	oversight	oversight	NOUN
ajis02-6059	145	31	,	,	PUNCT
ajis02-6059	145	32	and	and	CCONJ
ajis02-6059	145	33	fairness	fairness	NOUN
ajis02-6059	145	34	,	,	PUNCT
ajis02-6059	145	35	to	to	PART
ajis02-6059	145	36	sustain	sustain	VERB
ajis02-6059	145	37	customer	customer	NOUN
ajis02-6059	145	38	trust	trust	NOUN
ajis02-6059	145	39	?	?	PUNCT
ajis02-6059	146	1	3.2	3.2	NUM
ajis02-6059	146	2	self	self	NOUN
ajis02-6059	146	3	-	-	PUNCT
ajis02-6059	146	4	adaptive	adaptive	ADJ
ajis02-6059	146	5	process	process	NOUN
ajis02-6059	146	6	workflows	workflow	NOUN
ajis02-6059	146	7	:	:	PUNCT
ajis02-6059	147	1	integrating	integrate	VERB
ajis02-6059	147	2	real	real	ADJ
ajis02-6059	147	3	-	-	PUNCT
ajis02-6059	147	4	time	time	NOUN
ajis02-6059	147	5	customer	customer	NOUN
ajis02-6059	147	6	feedback	feedback	NOUN
ajis02-6059	147	7	and	and	CCONJ
ajis02-6059	147	8	identifying	identify	VERB
ajis02-6059	147	9	workarounds	workaround	NOUN
ajis02-6059	147	10	in	in	ADP
ajis02-6059	147	11	many	many	ADJ
ajis02-6059	147	12	organisations	organisation	NOUN
ajis02-6059	147	13	,	,	PUNCT
ajis02-6059	147	14	feedback	feedback	NOUN
ajis02-6059	147	15	loops	loop	NOUN
ajis02-6059	147	16	remain	remain	VERB
ajis02-6059	147	17	too	too	ADV
ajis02-6059	147	18	slow	slow	ADJ
ajis02-6059	147	19	or	or	CCONJ
ajis02-6059	147	20	fragmented	fragment	VERB
ajis02-6059	147	21	to	to	PART
ajis02-6059	147	22	meaningfully	meaningfully	ADV
ajis02-6059	147	23	influence	influence	VERB
ajis02-6059	147	24	day	day	NOUN
ajis02-6059	147	25	-	-	PUNCT
ajis02-6059	147	26	to	to	ADP
ajis02-6059	147	27	-	-	PUNCT
ajis02-6059	147	28	day	day	NOUN
ajis02-6059	147	29	process	process	NOUN
ajis02-6059	147	30	performance	performance	NOUN
ajis02-6059	147	31	.	.	PUNCT
ajis02-6059	148	1	addressing	address	VERB
ajis02-6059	148	2	this	this	DET
ajis02-6059	148	3	gap	gap	NOUN
ajis02-6059	148	4	requires	require	VERB
ajis02-6059	148	5	bpm	bpm	NOUN
ajis02-6059	148	6	approaches	approach	NOUN
ajis02-6059	148	7	that	that	PRON
ajis02-6059	148	8	are	be	AUX
ajis02-6059	148	9	grounded	ground	VERB
ajis02-6059	148	10	in	in	ADP
ajis02-6059	148	11	real	real	ADJ
ajis02-6059	148	12	operational	operational	ADJ
ajis02-6059	148	13	and	and	CCONJ
ajis02-6059	148	14	stakeholder	stakeholder	NOUN
ajis02-6059	148	15	challenges	challenge	NOUN
ajis02-6059	148	16	,	,	PUNCT
ajis02-6059	148	17	with	with	ADP
ajis02-6059	148	18	technology	technology	NOUN
ajis02-6059	148	19	applied	apply	VERB
ajis02-6059	148	20	to	to	PART
ajis02-6059	148	21	enable	enable	VERB
ajis02-6059	148	22	responsive	responsive	ADJ
ajis02-6059	148	23	,	,	PUNCT
ajis02-6059	148	24	data	datum	NOUN
ajis02-6059	148	25	-	-	PUNCT
ajis02-6059	148	26	informed	inform	VERB
ajis02-6059	148	27	adaptation	adaptation	NOUN
ajis02-6059	148	28	.	.	PUNCT
ajis02-6059	149	1	ml	ml	PROPN
ajis02-6059	149	2	has	have	VERB
ajis02-6059	149	3	the	the	DET
ajis02-6059	149	4	potential	potential	NOUN
ajis02-6059	149	5	to	to	PART
ajis02-6059	149	6	significantly	significantly	ADV
ajis02-6059	149	7	transform	transform	VERB
ajis02-6059	149	8	bpm	bpm	NOUN
ajis02-6059	149	9	systems	system	NOUN
ajis02-6059	149	10	by	by	ADP
ajis02-6059	149	11	enabling	enable	VERB
ajis02-6059	149	12	them	they	PRON
ajis02-6059	149	13	to	to	PART
ajis02-6059	149	14	evolve	evolve	VERB
ajis02-6059	149	15	continuously	continuously	ADV
ajis02-6059	149	16	through	through	ADP
ajis02-6059	149	17	real	real	ADJ
ajis02-6059	149	18	-	-	PUNCT
ajis02-6059	149	19	time	time	NOUN
ajis02-6059	149	20	insights	insight	NOUN
ajis02-6059	149	21	from	from	ADP
ajis02-6059	149	22	various	various	ADJ
ajis02-6059	149	23	sources	source	NOUN
ajis02-6059	149	24	.	.	PUNCT
ajis02-6059	150	1	we	we	PRON
ajis02-6059	150	2	propose	propose	VERB
ajis02-6059	150	3	a	a	DET
ajis02-6059	150	4	self	self	NOUN
ajis02-6059	150	5	-	-	PUNCT
ajis02-6059	150	6	evolving	evolve	VERB
ajis02-6059	150	7	bpm	bpm	NOUN
ajis02-6059	150	8	system	system	NOUN
ajis02-6059	150	9	,	,	PUNCT
ajis02-6059	150	10	powered	power	VERB
ajis02-6059	150	11	by	by	ADP
ajis02-6059	150	12	ml	ml	NOUN
ajis02-6059	150	13	,	,	PUNCT
ajis02-6059	150	14	that	that	PRON
ajis02-6059	150	15	allows	allow	VERB
ajis02-6059	150	16	organisations	organisation	NOUN
ajis02-6059	150	17	to	to	PART
ajis02-6059	150	18	dynamically	dynamically	ADV
ajis02-6059	150	19	refine	refine	VERB
ajis02-6059	150	20	their	their	PRON
ajis02-6059	150	21	workflows	workflow	NOUN
ajis02-6059	150	22	in	in	ADP
ajis02-6059	150	23	(	(	PUNCT
ajis02-6059	150	24	a	a	DET
ajis02-6059	150	25	)	)	PUNCT
ajis02-6059	150	26	response	response	NOUN
ajis02-6059	150	27	to	to	ADP
ajis02-6059	150	28	customer	customer	NOUN
ajis02-6059	150	29	feedback	feedback	NOUN
ajis02-6059	150	30	,	,	PUNCT
ajis02-6059	150	31	and	and	CCONJ
ajis02-6059	150	32	(	(	PUNCT
ajis02-6059	150	33	b	b	X
ajis02-6059	150	34	)	)	PUNCT
ajis02-6059	150	35	internal	internal	ADJ
ajis02-6059	150	36	work	work	NOUN
ajis02-6059	150	37	patterns	pattern	NOUN
ajis02-6059	150	38	and	and	CCONJ
ajis02-6059	150	39	process	process	NOUN
ajis02-6059	150	40	workarounds	workaround	NOUN
ajis02-6059	150	41	.	.	PUNCT
ajis02-6059	151	1	by	by	ADP
ajis02-6059	151	2	observing	observe	VERB
ajis02-6059	151	3	interactions	interaction	NOUN
ajis02-6059	151	4	such	such	ADJ
ajis02-6059	151	5	as	as	ADP
ajis02-6059	151	6	complaints	complaint	NOUN
ajis02-6059	151	7	,	,	PUNCT
ajis02-6059	151	8	positive	positive	ADJ
ajis02-6059	151	9	feedback	feedback	NOUN
ajis02-6059	151	10	,	,	PUNCT
ajis02-6059	151	11	or	or	CCONJ
ajis02-6059	151	12	inefficiencies	inefficiency	NOUN
ajis02-6059	151	13	,	,	PUNCT
ajis02-6059	151	14	bpm	bpm	NOUN
ajis02-6059	151	15	systems	system	NOUN
ajis02-6059	151	16	can	can	AUX
ajis02-6059	151	17	automatically	automatically	ADV
ajis02-6059	151	18	react	react	VERB
ajis02-6059	151	19	and	and	CCONJ
ajis02-6059	151	20	adapt	adapt	VERB
ajis02-6059	151	21	in	in	ADP
ajis02-6059	151	22	real	real	ADJ
ajis02-6059	151	23	-	-	PUNCT
ajis02-6059	151	24	time	time	NOUN
ajis02-6059	151	25	,	,	PUNCT
ajis02-6059	151	26	creating	create	VERB
ajis02-6059	151	27	a	a	DET
ajis02-6059	151	28	new	new	ADJ
ajis02-6059	151	29	“	"	PUNCT
ajis02-6059	151	30	asis	asis	NOUN
ajis02-6059	151	31	”	"	PUNCT
ajis02-6059	151	32	process	process	NOUN
ajis02-6059	151	33	that	that	PRON
ajis02-6059	151	34	reflects	reflect	VERB
ajis02-6059	151	35	these	these	DET
ajis02-6059	151	36	insights	insight	NOUN
ajis02-6059	151	37	.	.	PUNCT
ajis02-6059	152	1	this	this	DET
ajis02-6059	152	2	approach	approach	NOUN
ajis02-6059	152	3	fosters	foster	VERB
ajis02-6059	152	4	an	an	DET
ajis02-6059	152	5	agile	agile	ADJ
ajis02-6059	152	6	,	,	PUNCT
ajis02-6059	152	7	responsive	responsive	ADJ
ajis02-6059	152	8	process	process	NOUN
ajis02-6059	152	9	environment	environment	NOUN
ajis02-6059	152	10	that	that	PRON
ajis02-6059	152	11	stays	stay	VERB
ajis02-6059	152	12	aligned	align	VERB
ajis02-6059	152	13	with	with	ADP
ajis02-6059	152	14	actual	actual	ADJ
ajis02-6059	152	15	customer	customer	NOUN
ajis02-6059	152	16	and/or	and/or	CCONJ
ajis02-6059	152	17	user	user	NOUN
ajis02-6059	152	18	needs	need	NOUN
ajis02-6059	152	19	and	and	CCONJ
ajis02-6059	152	20	behaviours	behaviour	NOUN
ajis02-6059	152	21	,	,	PUNCT
ajis02-6059	152	22	enhancing	enhance	VERB
ajis02-6059	152	23	operational	operational	ADJ
ajis02-6059	152	24	efficiency	efficiency	NOUN
ajis02-6059	152	25	and	and	CCONJ
ajis02-6059	152	26	improving	improve	VERB
ajis02-6059	152	27	stakeholder	stakeholder	NOUN
ajis02-6059	152	28	satisfaction	satisfaction	NOUN
ajis02-6059	152	29	while	while	SCONJ
ajis02-6059	152	30	ensuring	ensure	VERB
ajis02-6059	152	31	that	that	SCONJ
ajis02-6059	152	32	workflows	workflow	NOUN
ajis02-6059	152	33	remain	remain	VERB
ajis02-6059	152	34	relevant	relevant	ADJ
ajis02-6059	152	35	and	and	CCONJ
ajis02-6059	152	36	effective	effective	ADJ
ajis02-6059	152	37	.	.	PUNCT
ajis02-6059	153	1	3.2.1	3.2.1	NUM
ajis02-6059	153	2	autonomous	autonomous	ADJ
ajis02-6059	153	3	reaction	reaction	NOUN
ajis02-6059	153	4	to	to	ADP
ajis02-6059	153	5	customer	customer	NOUN
ajis02-6059	153	6	feedback	feedback	NOUN
ajis02-6059	153	7	integrating	integrate	VERB
ajis02-6059	153	8	autonomous	autonomous	ADJ
ajis02-6059	153	9	reactions	reaction	NOUN
ajis02-6059	153	10	to	to	ADP
ajis02-6059	153	11	customer	customer	NOUN
ajis02-6059	153	12	feedback	feedback	NOUN
ajis02-6059	153	13	through	through	ADP
ajis02-6059	153	14	ml	ml	NOUN
ajis02-6059	153	15	in	in	ADP
ajis02-6059	153	16	bpm	bpm	NOUN
ajis02-6059	153	17	systems	system	NOUN
ajis02-6059	153	18	can	can	AUX
ajis02-6059	153	19	significantly	significantly	ADV
ajis02-6059	153	20	transform	transform	VERB
ajis02-6059	153	21	various	various	ADJ
ajis02-6059	153	22	industries	industry	NOUN
ajis02-6059	153	23	.	.	PUNCT
ajis02-6059	154	1	for	for	ADP
ajis02-6059	154	2	example	example	NOUN
ajis02-6059	154	3	,	,	PUNCT
ajis02-6059	154	4	in	in	ADP
ajis02-6059	154	5	e	e	NOUN
ajis02-6059	154	6	-	-	NOUN
ajis02-6059	154	7	commerce	commerce	NOUN
ajis02-6059	154	8	,	,	PUNCT
ajis02-6059	154	9	bpm	bpm	NOUN
ajis02-6059	154	10	systems	system	NOUN
ajis02-6059	154	11	could	could	AUX
ajis02-6059	154	12	automatically	automatically	ADV
ajis02-6059	154	13	adjust	adjust	VERB
ajis02-6059	154	14	processes	process	NOUN
ajis02-6059	154	15	based	base	VERB
ajis02-6059	154	16	on	on	ADP
ajis02-6059	154	17	customer	customer	NOUN
ajis02-6059	154	18	dissatisfaction	dissatisfaction	NOUN
ajis02-6059	154	19	highlighted	highlight	VERB
ajis02-6059	154	20	on	on	ADP
ajis02-6059	154	21	platforms	platform	NOUN
ajis02-6059	154	22	like	like	ADP
ajis02-6059	154	23	reddit	reddit	NOUN
ajis02-6059	154	24	,	,	PUNCT
ajis02-6059	154	25	improving	improve	VERB
ajis02-6059	154	26	aspects	aspect	NOUN
ajis02-6059	154	27	like	like	ADP
ajis02-6059	154	28	checkout	checkout	NOUN
ajis02-6059	154	29	and	and	CCONJ
ajis02-6059	154	30	delivery	delivery	NOUN
ajis02-6059	154	31	.	.	PUNCT
ajis02-6059	155	1	in	in	ADP
ajis02-6059	155	2	telecommunications	telecommunication	NOUN
ajis02-6059	155	3	,	,	PUNCT
ajis02-6059	155	4	social	social	ADJ
ajis02-6059	155	5	media	medium	NOUN
ajis02-6059	155	6	complaints	complaint	NOUN
ajis02-6059	155	7	could	could	AUX
ajis02-6059	155	8	trigger	trigger	VERB
ajis02-6059	155	9	automatic	automatic	ADJ
ajis02-6059	155	10	reviews	review	NOUN
ajis02-6059	155	11	and	and	CCONJ
ajis02-6059	155	12	enhancements	enhancement	NOUN
ajis02-6059	155	13	in	in	ADP
ajis02-6059	155	14	billing	billing	NOUN
ajis02-6059	155	15	processes	process	NOUN
ajis02-6059	155	16	or	or	CCONJ
ajis02-6059	155	17	customer	customer	NOUN
ajis02-6059	155	18	service	service	NOUN
ajis02-6059	155	19	workflows	workflow	NOUN
ajis02-6059	155	20	.	.	PUNCT
ajis02-6059	156	1	in	in	ADP
ajis02-6059	156	2	healthcare	healthcare	PROPN
ajis02-6059	156	3	,	,	PUNCT
ajis02-6059	156	4	feedback	feedback	NOUN
ajis02-6059	156	5	on	on	ADP
ajis02-6059	156	6	wait	wait	NOUN
ajis02-6059	156	7	times	time	NOUN
ajis02-6059	156	8	or	or	CCONJ
ajis02-6059	156	9	booking	book	VERB
ajis02-6059	156	10	issues	issue	NOUN
ajis02-6059	156	11	could	could	AUX
ajis02-6059	156	12	australasian	australasian	ADJ
ajis02-6059	156	13	journal	journal	NOUN
ajis02-6059	156	14	of	of	ADP
ajis02-6059	156	15	information	information	NOUN
ajis02-6059	156	16	systems	system	NOUN
ajis02-6059	156	17	bandara	bandara	PROPN
ajis02-6059	156	18	,	,	PUNCT
ajis02-6059	156	19	leyer	leyer	NOUN
ajis02-6059	156	20	and	and	CCONJ
ajis02-6059	156	21	rosemann	rosemann	PROPN
ajis02-6059	156	22	2025	2025	NUM
ajis02-6059	156	23	,	,	PUNCT
ajis02-6059	156	24	vol	vol	NOUN
ajis02-6059	156	25	29	29	NUM
ajis02-6059	156	26	.	.	PUNCT
ajis02-6059	156	27	,	,	PUNCT
ajis02-6059	156	28	provocation	provocation	NOUN
ajis02-6059	156	29	from	from	ADP
ajis02-6059	156	30	automation	automation	NOUN
ajis02-6059	156	31	to	to	PART
ajis02-6059	156	32	autonomisation	autonomisation	NOUN
ajis02-6059	156	33	10	10	NUM
ajis02-6059	156	34	prompt	prompt	ADJ
ajis02-6059	156	35	scheduling	scheduling	NOUN
ajis02-6059	156	36	adjustments	adjustment	NOUN
ajis02-6059	156	37	to	to	PART
ajis02-6059	156	38	improve	improve	VERB
ajis02-6059	156	39	patient	patient	ADJ
ajis02-6059	156	40	experience	experience	NOUN
ajis02-6059	156	41	,	,	PUNCT
ajis02-6059	156	42	while	while	SCONJ
ajis02-6059	156	43	in	in	ADP
ajis02-6059	156	44	banking	banking	NOUN
ajis02-6059	156	45	,	,	PUNCT
ajis02-6059	156	46	insights	insight	NOUN
ajis02-6059	156	47	into	into	ADP
ajis02-6059	156	48	loan	loan	NOUN
ajis02-6059	156	49	application	application	NOUN
ajis02-6059	156	50	frustrations	frustration	NOUN
ajis02-6059	156	51	could	could	AUX
ajis02-6059	156	52	streamline	streamline	VERB
ajis02-6059	156	53	workflows	workflow	NOUN
ajis02-6059	156	54	.	.	PUNCT
ajis02-6059	157	1	similarly	similarly	ADV
ajis02-6059	157	2	,	,	PUNCT
ajis02-6059	157	3	retail	retail	ADJ
ajis02-6059	157	4	and	and	CCONJ
ajis02-6059	157	5	hospitality	hospitality	NOUN
ajis02-6059	157	6	businesses	business	NOUN
ajis02-6059	157	7	could	could	AUX
ajis02-6059	157	8	refine	refine	VERB
ajis02-6059	157	9	ordering	ordering	NOUN
ajis02-6059	157	10	systems	system	NOUN
ajis02-6059	157	11	or	or	CCONJ
ajis02-6059	157	12	service	service	NOUN
ajis02-6059	157	13	levels	level	NOUN
ajis02-6059	157	14	in	in	ADP
ajis02-6059	157	15	response	response	NOUN
ajis02-6059	157	16	to	to	ADP
ajis02-6059	157	17	customer	customer	NOUN
ajis02-6059	157	18	reviews	review	NOUN
ajis02-6059	157	19	.	.	PUNCT
ajis02-6059	158	1	by	by	ADP
ajis02-6059	158	2	enabling	enable	VERB
ajis02-6059	158	3	bpm	bpm	NOUN
ajis02-6059	158	4	systems	system	NOUN
ajis02-6059	158	5	to	to	PART
ajis02-6059	158	6	autonomously	autonomously	ADV
ajis02-6059	158	7	adapt	adapt	VERB
ajis02-6059	158	8	to	to	ADP
ajis02-6059	158	9	real	real	ADJ
ajis02-6059	158	10	-	-	PUNCT
ajis02-6059	158	11	time	time	NOUN
ajis02-6059	158	12	feedback	feedback	NOUN
ajis02-6059	158	13	,	,	PUNCT
ajis02-6059	158	14	businesses	business	NOUN
ajis02-6059	158	15	can	can	AUX
ajis02-6059	158	16	enhance	enhance	VERB
ajis02-6059	158	17	operational	operational	ADJ
ajis02-6059	158	18	efficiency	efficiency	NOUN
ajis02-6059	158	19	,	,	PUNCT
ajis02-6059	158	20	proactively	proactively	ADV
ajis02-6059	158	21	address	address	NOUN
ajis02-6059	158	22	issues	issue	NOUN
ajis02-6059	158	23	,	,	PUNCT
ajis02-6059	158	24	and	and	CCONJ
ajis02-6059	158	25	continuously	continuously	ADV
ajis02-6059	158	26	improve	improve	VERB
ajis02-6059	158	27	customer	customer	NOUN
ajis02-6059	158	28	satisfaction	satisfaction	NOUN
ajis02-6059	158	29	.	.	PUNCT
ajis02-6059	159	1	to	to	PART
ajis02-6059	159	2	fully	fully	ADV
ajis02-6059	159	3	explore	explore	VERB
ajis02-6059	159	4	the	the	DET
ajis02-6059	159	5	cutting	cutting	NOUN
ajis02-6059	159	6	-	-	PUNCT
ajis02-6059	159	7	edge	edge	NOUN
ajis02-6059	159	8	potential	potential	NOUN
ajis02-6059	159	9	of	of	ADP
ajis02-6059	159	10	integrating	integrate	VERB
ajis02-6059	159	11	ml	ml	NOUN
ajis02-6059	159	12	,	,	PUNCT
ajis02-6059	159	13	real	real	ADJ
ajis02-6059	159	14	-	-	PUNCT
ajis02-6059	159	15	time	time	NOUN
ajis02-6059	159	16	feedback	feedback	NOUN
ajis02-6059	159	17	,	,	PUNCT
ajis02-6059	159	18	and	and	CCONJ
ajis02-6059	159	19	bpm	bpm	NOUN
ajis02-6059	159	20	systems	system	NOUN
ajis02-6059	159	21	,	,	PUNCT
ajis02-6059	159	22	several	several	ADJ
ajis02-6059	159	23	key	key	ADJ
ajis02-6059	159	24	areas	area	NOUN
ajis02-6059	159	25	require	require	VERB
ajis02-6059	159	26	further	further	ADJ
ajis02-6059	159	27	research	research	NOUN
ajis02-6059	159	28	.	.	PUNCT
ajis02-6059	160	1	these	these	DET
ajis02-6059	160	2	areas	area	NOUN
ajis02-6059	160	3	will	will	AUX
ajis02-6059	160	4	help	help	VERB
ajis02-6059	160	5	unlock	unlock	VERB
ajis02-6059	160	6	the	the	DET
ajis02-6059	160	7	ability	ability	NOUN
ajis02-6059	160	8	to	to	PART
ajis02-6059	160	9	create	create	VERB
ajis02-6059	160	10	self	self	NOUN
ajis02-6059	160	11	-	-	PUNCT
ajis02-6059	160	12	evolving	evolve	VERB
ajis02-6059	160	13	,	,	PUNCT
ajis02-6059	160	14	adaptive	adaptive	ADJ
ajis02-6059	160	15	processes	process	NOUN
ajis02-6059	160	16	that	that	PRON
ajis02-6059	160	17	are	be	AUX
ajis02-6059	160	18	more	more	ADV
ajis02-6059	160	19	responsive	responsive	ADJ
ajis02-6059	160	20	to	to	ADP
ajis02-6059	160	21	customer	customer	NOUN
ajis02-6059	160	22	needs	need	NOUN
ajis02-6059	160	23	and	and	CCONJ
ajis02-6059	160	24	aligned	align	VERB
ajis02-6059	160	25	with	with	ADP
ajis02-6059	160	26	business	business	NOUN
ajis02-6059	160	27	objectives	objective	NOUN
ajis02-6059	160	28	.	.	PUNCT
ajis02-6059	161	1	these	these	DET
ajis02-6059	161	2	research	research	NOUN
ajis02-6059	161	3	avenues	avenue	NOUN
ajis02-6059	161	4	include	include	VERB
ajis02-6059	161	5	:	:	PUNCT
ajis02-6059	161	6	•	•	ADP
ajis02-6059	161	7	how	how	SCONJ
ajis02-6059	161	8	can	can	AUX
ajis02-6059	161	9	ml	ml	VERB
ajis02-6059	161	10	algorithms	algorithm	NOUN
ajis02-6059	161	11	be	be	AUX
ajis02-6059	161	12	trained	train	VERB
ajis02-6059	161	13	to	to	PART
ajis02-6059	161	14	autonomously	autonomously	ADV
ajis02-6059	161	15	prioritise	prioritise	VERB
ajis02-6059	161	16	and	and	CCONJ
ajis02-6059	161	17	translate	translate	VERB
ajis02-6059	161	18	diverse	diverse	ADJ
ajis02-6059	161	19	customer	customer	NOUN
ajis02-6059	161	20	feedback	feedback	NOUN
ajis02-6059	161	21	(	(	PUNCT
ajis02-6059	161	22	e.g.	e.g.	ADV
ajis02-6059	161	23	,	,	PUNCT
ajis02-6059	161	24	from	from	ADP
ajis02-6059	161	25	reddit	reddit	NOUN
ajis02-6059	161	26	,	,	PUNCT
ajis02-6059	161	27	reviews	review	NOUN
ajis02-6059	161	28	,	,	PUNCT
ajis02-6059	161	29	or	or	CCONJ
ajis02-6059	161	30	social	social	ADJ
ajis02-6059	161	31	media	medium	NOUN
ajis02-6059	161	32	)	)	PUNCT
ajis02-6059	161	33	into	into	ADP
ajis02-6059	161	34	actionable	actionable	ADJ
ajis02-6059	161	35	process	process	NOUN
ajis02-6059	161	36	changes	change	NOUN
ajis02-6059	161	37	within	within	ADP
ajis02-6059	161	38	bpm	bpm	NOUN
ajis02-6059	161	39	systems	system	NOUN
ajis02-6059	161	40	,	,	PUNCT
ajis02-6059	161	41	ensuring	ensure	VERB
ajis02-6059	161	42	that	that	SCONJ
ajis02-6059	161	43	only	only	ADV
ajis02-6059	161	44	high	high	ADJ
ajis02-6059	161	45	-	-	PUNCT
ajis02-6059	161	46	impact	impact	NOUN
ajis02-6059	161	47	issues	issue	NOUN
ajis02-6059	161	48	trigger	trigger	VERB
ajis02-6059	161	49	workflow	workflow	NOUN
ajis02-6059	161	50	adjustments	adjustment	NOUN
ajis02-6059	161	51	?	?	PUNCT
ajis02-6059	162	1	•	•	NOUN
ajis02-6059	162	2	in	in	ADP
ajis02-6059	162	3	what	what	DET
ajis02-6059	162	4	ways	way	NOUN
ajis02-6059	162	5	can	can	AUX
ajis02-6059	162	6	bpm	bpm	NOUN
ajis02-6059	162	7	systems	system	NOUN
ajis02-6059	162	8	integrate	integrate	VERB
ajis02-6059	162	9	real	real	ADJ
ajis02-6059	162	10	-	-	PUNCT
ajis02-6059	162	11	time	time	NOUN
ajis02-6059	162	12	feedback	feedback	NOUN
ajis02-6059	162	13	from	from	ADP
ajis02-6059	162	14	customer	customer	NOUN
ajis02-6059	162	15	sentiment	sentiment	NOUN
ajis02-6059	162	16	analysis	analysis	NOUN
ajis02-6059	162	17	(	(	PUNCT
ajis02-6059	162	18	such	such	ADJ
ajis02-6059	162	19	as	as	ADP
ajis02-6059	162	20	social	social	ADJ
ajis02-6059	162	21	media	medium	NOUN
ajis02-6059	162	22	discussions	discussion	NOUN
ajis02-6059	162	23	)	)	PUNCT
ajis02-6059	162	24	to	to	PART
ajis02-6059	162	25	autonomously	autonomously	ADV
ajis02-6059	162	26	adapt	adapt	VERB
ajis02-6059	162	27	workflows	workflow	NOUN
ajis02-6059	162	28	and	and	CCONJ
ajis02-6059	162	29	processes	process	NOUN
ajis02-6059	162	30	,	,	PUNCT
ajis02-6059	162	31	and	and	CCONJ
ajis02-6059	162	32	how	how	SCONJ
ajis02-6059	162	33	can	can	AUX
ajis02-6059	162	34	these	these	DET
ajis02-6059	162	35	adaptations	adaptation	NOUN
ajis02-6059	162	36	be	be	AUX
ajis02-6059	162	37	tested	test	VERB
ajis02-6059	162	38	for	for	ADP
ajis02-6059	162	39	effectiveness	effectiveness	NOUN
ajis02-6059	162	40	without	without	ADP
ajis02-6059	162	41	human	human	ADJ
ajis02-6059	162	42	intervention	intervention	NOUN
ajis02-6059	162	43	?	?	PUNCT
ajis02-6059	163	1	•	•	NUM
ajis02-6059	163	2	how	how	SCONJ
ajis02-6059	163	3	can	can	AUX
ajis02-6059	163	4	bpm	bpm	NOUN
ajis02-6059	163	5	systems	system	NOUN
ajis02-6059	163	6	leverage	leverage	NOUN
ajis02-6059	163	7	ml	ml	AUX
ajis02-6059	163	8	to	to	PART
ajis02-6059	163	9	identify	identify	VERB
ajis02-6059	163	10	and	and	CCONJ
ajis02-6059	163	11	incorporate	incorporate	VERB
ajis02-6059	163	12	unspoken	unspoken	ADJ
ajis02-6059	163	13	customer	customer	NOUN
ajis02-6059	163	14	needs	need	NOUN
ajis02-6059	163	15	,	,	PUNCT
ajis02-6059	163	16	detected	detect	VERB
ajis02-6059	163	17	through	through	ADP
ajis02-6059	163	18	patterns	pattern	NOUN
ajis02-6059	163	19	in	in	ADP
ajis02-6059	163	20	feedback	feedback	NOUN
ajis02-6059	163	21	and	and	CCONJ
ajis02-6059	163	22	behavioural	behavioural	ADJ
ajis02-6059	163	23	data	datum	NOUN
ajis02-6059	163	24	,	,	PUNCT
ajis02-6059	163	25	into	into	ADP
ajis02-6059	163	26	process	process	NOUN
ajis02-6059	163	27	improvements	improvement	NOUN
ajis02-6059	163	28	that	that	PRON
ajis02-6059	163	29	align	align	VERB
ajis02-6059	163	30	with	with	ADP
ajis02-6059	163	31	both	both	PRON
ajis02-6059	163	32	business	business	NOUN
ajis02-6059	163	33	goals	goal	NOUN
ajis02-6059	163	34	and	and	CCONJ
ajis02-6059	163	35	customer	customer	NOUN
ajis02-6059	163	36	satisfaction	satisfaction	NOUN
ajis02-6059	163	37	?	?	PUNCT
ajis02-6059	164	1	3.2.2	3.2.2	NUM
ajis02-6059	164	2	detect	detect	NOUN
ajis02-6059	164	3	and	and	CCONJ
ajis02-6059	164	4	autonomously	autonomously	ADV
ajis02-6059	164	5	respond	respond	VERB
ajis02-6059	164	6	to	to	ADP
ajis02-6059	164	7	process	process	NOUN
ajis02-6059	164	8	workarounds	workaround	NOUN
ajis02-6059	164	9	in	in	ADP
ajis02-6059	164	10	addition	addition	NOUN
ajis02-6059	164	11	to	to	ADP
ajis02-6059	164	12	customer	customer	NOUN
ajis02-6059	164	13	-	-	PUNCT
ajis02-6059	164	14	driven	drive	VERB
ajis02-6059	164	15	insights	insight	NOUN
ajis02-6059	164	16	,	,	PUNCT
ajis02-6059	164	17	ml	ml	VERB
ajis02-6059	164	18	can	can	AUX
ajis02-6059	164	19	also	also	ADV
ajis02-6059	164	20	track	track	VERB
ajis02-6059	164	21	how	how	SCONJ
ajis02-6059	164	22	employees	employee	NOUN
ajis02-6059	164	23	or	or	CCONJ
ajis02-6059	164	24	other	other	ADJ
ajis02-6059	164	25	stakeholders	stakeholder	NOUN
ajis02-6059	164	26	are	be	AUX
ajis02-6059	164	27	working	work	VERB
ajis02-6059	164	28	around	around	ADP
ajis02-6059	164	29	established	establish	VERB
ajis02-6059	164	30	processes	process	NOUN
ajis02-6059	164	31	.	.	PUNCT
ajis02-6059	165	1	these	these	DET
ajis02-6059	165	2	workarounds	workaround	NOUN
ajis02-6059	165	3	often	often	ADV
ajis02-6059	165	4	arise	arise	VERB
ajis02-6059	165	5	when	when	SCONJ
ajis02-6059	165	6	individuals	individual	NOUN
ajis02-6059	165	7	perceive	perceive	VERB
ajis02-6059	165	8	the	the	DET
ajis02-6059	165	9	existing	exist	VERB
ajis02-6059	165	10	processes	process	NOUN
ajis02-6059	165	11	as	as	ADV
ajis02-6059	165	12	inefficient	inefficient	ADJ
ajis02-6059	165	13	or	or	CCONJ
ajis02-6059	165	14	unable	unable	ADJ
ajis02-6059	165	15	to	to	PART
ajis02-6059	165	16	meet	meet	VERB
ajis02-6059	165	17	specific	specific	ADJ
ajis02-6059	165	18	demands	demand	NOUN
ajis02-6059	165	19	in	in	ADP
ajis02-6059	165	20	real	real	ADJ
ajis02-6059	165	21	-	-	PUNCT
ajis02-6059	165	22	time	time	NOUN
ajis02-6059	165	23	.	.	PUNCT
ajis02-6059	166	1	workarounds	workaround	NOUN
ajis02-6059	166	2	are	be	AUX
ajis02-6059	166	3	local	local	ADJ
ajis02-6059	166	4	,	,	PUNCT
ajis02-6059	166	5	goal	goal	NOUN
ajis02-6059	166	6	-	-	PUNCT
ajis02-6059	166	7	driven	drive	VERB
ajis02-6059	166	8	adaptations	adaptation	NOUN
ajis02-6059	166	9	people	people	NOUN
ajis02-6059	166	10	use	use	VERB
ajis02-6059	166	11	when	when	SCONJ
ajis02-6059	166	12	standard	standard	ADJ
ajis02-6059	166	13	procedures	procedure	NOUN
ajis02-6059	166	14	or	or	CCONJ
ajis02-6059	166	15	systems	system	NOUN
ajis02-6059	166	16	get	get	VERB
ajis02-6059	166	17	in	in	ADP
ajis02-6059	166	18	the	the	DET
ajis02-6059	166	19	way	way	NOUN
ajis02-6059	166	20	of	of	ADP
ajis02-6059	166	21	getting	get	VERB
ajis02-6059	166	22	the	the	DET
ajis02-6059	166	23	job	job	NOUN
ajis02-6059	166	24	done	do	VERB
ajis02-6059	166	25	(	(	PUNCT
ajis02-6059	166	26	alter	alter	NOUN
ajis02-6059	166	27	,	,	PUNCT
ajis02-6059	166	28	2014	2014	NUM
ajis02-6059	166	29	)	)	PUNCT
ajis02-6059	166	30	.	.	PUNCT
ajis02-6059	167	1	rather	rather	ADV
ajis02-6059	167	2	than	than	ADP
ajis02-6059	167	3	viewing	view	VERB
ajis02-6059	167	4	them	they	PRON
ajis02-6059	167	5	simply	simply	ADV
ajis02-6059	167	6	as	as	ADP
ajis02-6059	167	7	“	"	PUNCT
ajis02-6059	167	8	unauthorised	unauthorised	ADJ
ajis02-6059	167	9	”	"	PUNCT
ajis02-6059	167	10	deviations	deviation	NOUN
ajis02-6059	167	11	,	,	PUNCT
ajis02-6059	167	12	they	they	PRON
ajis02-6059	167	13	can	can	AUX
ajis02-6059	167	14	be	be	AUX
ajis02-6059	167	15	read	read	VERB
ajis02-6059	167	16	as	as	ADP
ajis02-6059	167	17	signals	signal	NOUN
ajis02-6059	167	18	of	of	ADP
ajis02-6059	167	19	misfit	misfit	NOUN
ajis02-6059	167	20	between	between	ADP
ajis02-6059	167	21	process	process	NOUN
ajis02-6059	167	22	design	design	NOUN
ajis02-6059	167	23	and	and	CCONJ
ajis02-6059	167	24	operational	operational	ADJ
ajis02-6059	167	25	reality	reality	NOUN
ajis02-6059	167	26	.	.	PUNCT
ajis02-6059	168	1	for	for	ADP
ajis02-6059	168	2	example	example	NOUN
ajis02-6059	168	3	,	,	PUNCT
ajis02-6059	168	4	retail	retail	ADJ
ajis02-6059	168	5	agents	agent	NOUN
ajis02-6059	168	6	may	may	AUX
ajis02-6059	168	7	skip	skip	VERB
ajis02-6059	168	8	low	low	ADJ
ajis02-6059	168	9	-	-	PUNCT
ajis02-6059	168	10	value	value	NOUN
ajis02-6059	168	11	verification	verification	NOUN
ajis02-6059	168	12	to	to	PART
ajis02-6059	168	13	speed	speed	VERB
ajis02-6059	168	14	resolution	resolution	NOUN
ajis02-6059	168	15	for	for	ADP
ajis02-6059	168	16	high	high	ADJ
ajis02-6059	168	17	-	-	PUNCT
ajis02-6059	168	18	value	value	NOUN
ajis02-6059	168	19	customers	customer	NOUN
ajis02-6059	168	20	;	;	PUNCT
ajis02-6059	168	21	in	in	ADP
ajis02-6059	168	22	healthcare	healthcare	PROPN
ajis02-6059	168	23	,	,	PUNCT
ajis02-6059	168	24	staff	staff	NOUN
ajis02-6059	168	25	may	may	AUX
ajis02-6059	168	26	streamline	streamline	VERB
ajis02-6059	168	27	intake	intake	NOUN
ajis02-6059	168	28	steps	step	NOUN
ajis02-6059	168	29	to	to	PART
ajis02-6059	168	30	expedite	expedite	VERB
ajis02-6059	168	31	treatment	treatment	NOUN
ajis02-6059	168	32	.	.	PUNCT
ajis02-6059	169	1	analysing	analyse	VERB
ajis02-6059	169	2	these	these	DET
ajis02-6059	169	3	patterns	pattern	NOUN
ajis02-6059	169	4	helps	help	VERB
ajis02-6059	169	5	pinpoint	pinpoint	NOUN
ajis02-6059	169	6	where	where	SCONJ
ajis02-6059	169	7	workflows	workflow	NOUN
ajis02-6059	169	8	create	create	VERB
ajis02-6059	169	9	friction	friction	NOUN
ajis02-6059	169	10	and	and	CCONJ
ajis02-6059	169	11	whether	whether	SCONJ
ajis02-6059	169	12	the	the	DET
ajis02-6059	169	13	informal	informal	ADJ
ajis02-6059	169	14	change	change	NOUN
ajis02-6059	169	15	actually	actually	ADV
ajis02-6059	169	16	improves	improve	VERB
ajis02-6059	169	17	outcomes	outcome	NOUN
ajis02-6059	169	18	(	(	PUNCT
ajis02-6059	169	19	e.g.	e.g.	ADV
ajis02-6059	169	20	,	,	PUNCT
ajis02-6059	169	21	resolution	resolution	NOUN
ajis02-6059	169	22	time	time	NOUN
ajis02-6059	169	23	,	,	PUNCT
ajis02-6059	169	24	patient	patient	ADJ
ajis02-6059	169	25	flow	flow	NOUN
ajis02-6059	169	26	,	,	PUNCT
ajis02-6059	169	27	resource	resource	NOUN
ajis02-6059	169	28	use	use	NOUN
ajis02-6059	169	29	)	)	PUNCT
ajis02-6059	169	30	.	.	PUNCT
ajis02-6059	170	1	the	the	DET
ajis02-6059	170	2	bpm	bpm	PROPN
ajis02-6059	170	3	implication	implication	NOUN
ajis02-6059	170	4	is	be	AUX
ajis02-6059	170	5	to	to	PART
ajis02-6059	170	6	convert	convert	VERB
ajis02-6059	170	7	beneficial	beneficial	ADJ
ajis02-6059	170	8	workarounds	workaround	NOUN
ajis02-6059	170	9	into	into	ADP
ajis02-6059	170	10	governed	govern	VERB
ajis02-6059	170	11	process	process	NOUN
ajis02-6059	170	12	changes	change	NOUN
ajis02-6059	170	13	—	—	PUNCT
ajis02-6059	170	14	and	and	CCONJ
ajis02-6059	170	15	redesign	redesign	VERB
ajis02-6059	170	16	or	or	CCONJ
ajis02-6059	170	17	reinforce	reinforce	VERB
ajis02-6059	170	18	controls	control	NOUN
ajis02-6059	170	19	where	where	SCONJ
ajis02-6059	170	20	workarounds	workaround	NOUN
ajis02-6059	170	21	introduce	introduce	VERB
ajis02-6059	170	22	risk	risk	NOUN
ajis02-6059	170	23	.	.	PUNCT
ajis02-6059	171	1	in	in	ADP
ajis02-6059	171	2	socio	socio	NOUN
ajis02-6059	171	3	-	-	PUNCT
ajis02-6059	171	4	technical	technical	ADJ
ajis02-6059	171	5	terms	term	NOUN
ajis02-6059	171	6	,	,	PUNCT
ajis02-6059	171	7	workarounds	workaround	VERB
ajis02-6059	171	8	surface	surface	NOUN
ajis02-6059	171	9	where	where	SCONJ
ajis02-6059	171	10	designed	design	VERB
ajis02-6059	171	11	technical	technical	ADJ
ajis02-6059	171	12	routines	routine	NOUN
ajis02-6059	171	13	and	and	CCONJ
ajis02-6059	171	14	the	the	DET
ajis02-6059	171	15	social	social	ADJ
ajis02-6059	171	16	organisation	organisation	NOUN
ajis02-6059	171	17	of	of	ADP
ajis02-6059	171	18	work	work	NOUN
ajis02-6059	171	19	lack	lack	NOUN
ajis02-6059	171	20	fit	fit	ADJ
ajis02-6059	171	21	;	;	PUNCT
ajis02-6059	171	22	robust	robust	ADJ
ajis02-6059	171	23	bpm	bpm	NOUN
ajis02-6059	171	24	can	can	AUX
ajis02-6059	171	25	sense	sense	VERB
ajis02-6059	171	26	these	these	DET
ajis02-6059	171	27	signals	signal	NOUN
ajis02-6059	171	28	and	and	CCONJ
ajis02-6059	171	29	adjust	adjust	VERB
ajis02-6059	171	30	the	the	DET
ajis02-6059	171	31	joint	joint	ADJ
ajis02-6059	171	32	design	design	NOUN
ajis02-6059	171	33	(	(	PUNCT
ajis02-6059	171	34	strong	strong	ADJ
ajis02-6059	171	35	&	&	CCONJ
ajis02-6059	171	36	volkoff	volkoff	NOUN
ajis02-6059	171	37	,	,	PUNCT
ajis02-6059	171	38	2010	2010	NUM
ajis02-6059	171	39	)	)	PUNCT
ajis02-6059	171	40	.	.	PUNCT
ajis02-6059	172	1	if	if	SCONJ
ajis02-6059	172	2	workarounds	workaround	NOUN
ajis02-6059	172	3	consistently	consistently	ADV
ajis02-6059	172	4	lead	lead	VERB
ajis02-6059	172	5	to	to	ADP
ajis02-6059	172	6	improved	improved	ADJ
ajis02-6059	172	7	outcomes	outcome	NOUN
ajis02-6059	172	8	,	,	PUNCT
ajis02-6059	172	9	a	a	DET
ajis02-6059	172	10	bpm	bpm	NOUN
ajis02-6059	172	11	system	system	NOUN
ajis02-6059	172	12	should	should	AUX
ajis02-6059	172	13	,	,	PUNCT
ajis02-6059	172	14	under	under	ADP
ajis02-6059	172	15	governance	governance	NOUN
ajis02-6059	172	16	,	,	PUNCT
ajis02-6059	172	17	promote	promote	VERB
ajis02-6059	172	18	them	they	PRON
ajis02-6059	172	19	into	into	ADP
ajis02-6059	172	20	standard	standard	ADJ
ajis02-6059	172	21	operating	operating	NOUN
ajis02-6059	172	22	procedures	procedure	NOUN
ajis02-6059	172	23	as	as	ADP
ajis02-6059	172	24	“	"	PUNCT
ajis02-6059	172	25	positive	positive	ADJ
ajis02-6059	172	26	deviance	deviance	NOUN
ajis02-6059	172	27	”	"	PUNCT
ajis02-6059	172	28	(	(	PUNCT
ajis02-6059	172	29	setiawan	setiawan	PROPN
ajis02-6059	172	30	&	&	CCONJ
ajis02-6059	172	31	sadiq	sadiq	PROPN
ajis02-6059	172	32	,	,	PUNCT
ajis02-6059	172	33	2013	2013	NUM
ajis02-6059	172	34	)	)	PUNCT
ajis02-6059	172	35	,	,	PUNCT
ajis02-6059	172	36	so	so	ADV
ajis02-6059	172	37	successful	successful	ADJ
ajis02-6059	172	38	local	local	ADJ
ajis02-6059	172	39	practices	practice	NOUN
ajis02-6059	172	40	are	be	AUX
ajis02-6059	172	41	scaled	scale	VERB
ajis02-6059	172	42	safely	safely	ADV
ajis02-6059	172	43	.	.	PUNCT
ajis02-6059	173	1	at	at	ADP
ajis02-6059	173	2	run	run	NOUN
ajis02-6059	173	3	time	time	NOUN
ajis02-6059	173	4	,	,	PUNCT
ajis02-6059	173	5	the	the	DET
ajis02-6059	173	6	bpm	bpm	NOUN
ajis02-6059	173	7	system	system	NOUN
ajis02-6059	173	8	can	can	AUX
ajis02-6059	173	9	detect	detect	VERB
ajis02-6059	173	10	recurring	recur	VERB
ajis02-6059	173	11	patterns	pattern	NOUN
ajis02-6059	173	12	and	and	CCONJ
ajis02-6059	173	13	their	their	PRON
ajis02-6059	173	14	effects	effect	NOUN
ajis02-6059	173	15	,	,	PUNCT
ajis02-6059	173	16	formalise	formalise	VERB
ajis02-6059	173	17	beneficial	beneficial	ADJ
ajis02-6059	173	18	ones	one	NOUN
ajis02-6059	173	19	,	,	PUNCT
ajis02-6059	173	20	and	and	CCONJ
ajis02-6059	173	21	flag	flag	NOUN
ajis02-6059	173	22	harmful	harmful	ADJ
ajis02-6059	173	23	ones	one	NOUN
ajis02-6059	173	24	for	for	ADP
ajis02-6059	173	25	review	review	NOUN
ajis02-6059	173	26	(	(	PUNCT
ajis02-6059	173	27	alter	alter	NOUN
ajis02-6059	173	28	,	,	PUNCT
ajis02-6059	173	29	2014	2014	NUM
ajis02-6059	173	30	)	)	PUNCT
ajis02-6059	173	31	.	.	PUNCT
ajis02-6059	174	1	institutionalising	institutionalise	VERB
ajis02-6059	174	2	validated	validated	ADJ
ajis02-6059	174	3	workarounds	workaround	NOUN
ajis02-6059	174	4	makes	make	VERB
ajis02-6059	174	5	processes	process	NOUN
ajis02-6059	174	6	more	more	ADV
ajis02-6059	174	7	agile	agile	ADJ
ajis02-6059	174	8	and	and	CCONJ
ajis02-6059	174	9	resilient	resilient	ADJ
ajis02-6059	174	10	,	,	PUNCT
ajis02-6059	174	11	reduces	reduce	VERB
ajis02-6059	174	12	manual	manual	ADJ
ajis02-6059	174	13	intervention	intervention	NOUN
ajis02-6059	174	14	,	,	PUNCT
ajis02-6059	174	15	and	and	CCONJ
ajis02-6059	174	16	recognises	recognise	VERB
ajis02-6059	174	17	frontline	frontline	NOUN
ajis02-6059	174	18	improvement	improvement	NOUN
ajis02-6059	174	19	efforts	effort	NOUN
ajis02-6059	174	20	.	.	PUNCT
ajis02-6059	175	1	it	it	PRON
ajis02-6059	175	2	also	also	ADV
ajis02-6059	175	3	streamlines	streamline	VERB
ajis02-6059	175	4	operations	operation	NOUN
ajis02-6059	175	5	and	and	CCONJ
ajis02-6059	175	6	builds	build	VERB
ajis02-6059	175	7	a	a	DET
ajis02-6059	175	8	culture	culture	NOUN
ajis02-6059	175	9	of	of	ADP
ajis02-6059	175	10	continuous	continuous	ADJ
ajis02-6059	175	11	improvement	improvement	NOUN
ajis02-6059	175	12	,	,	PUNCT
ajis02-6059	175	13	aligning	align	VERB
ajis02-6059	175	14	workflows	workflow	NOUN
ajis02-6059	175	15	with	with	ADP
ajis02-6059	175	16	actual	actual	ADJ
ajis02-6059	175	17	user	user	NOUN
ajis02-6059	175	18	needs	need	VERB
ajis02-6059	175	19	and	and	CCONJ
ajis02-6059	175	20	boosting	boost	VERB
ajis02-6059	175	21	customer	customer	NOUN
ajis02-6059	175	22	satisfaction	satisfaction	NOUN
ajis02-6059	175	23	australasian	australasian	ADJ
ajis02-6059	175	24	journal	journal	NOUN
ajis02-6059	175	25	of	of	ADP
ajis02-6059	175	26	information	information	NOUN
ajis02-6059	175	27	systems	system	NOUN
ajis02-6059	175	28	bandara	bandara	PROPN
ajis02-6059	175	29	,	,	PUNCT
ajis02-6059	175	30	leyer	leyer	NOUN
ajis02-6059	175	31	and	and	CCONJ
ajis02-6059	175	32	rosemann	rosemann	PROPN
ajis02-6059	175	33	2025	2025	NUM
ajis02-6059	175	34	,	,	PUNCT
ajis02-6059	175	35	vol	vol	NOUN
ajis02-6059	175	36	29	29	NUM
ajis02-6059	175	37	.	.	PUNCT
ajis02-6059	175	38	,	,	PUNCT
ajis02-6059	175	39	provocation	provocation	NOUN
ajis02-6059	175	40	from	from	ADP
ajis02-6059	175	41	automation	automation	NOUN
ajis02-6059	175	42	to	to	PART
ajis02-6059	175	43	autonomisation	autonomisation	NOUN
ajis02-6059	175	44	11	11	NUM
ajis02-6059	175	45	and	and	CCONJ
ajis02-6059	175	46	employee	employee	NOUN
ajis02-6059	175	47	morale	morale	NOUN
ajis02-6059	175	48	.	.	PUNCT
ajis02-6059	176	1	the	the	DET
ajis02-6059	176	2	result	result	NOUN
ajis02-6059	176	3	is	be	AUX
ajis02-6059	176	4	improved	improve	VERB
ajis02-6059	176	5	day	day	NOUN
ajis02-6059	176	6	-	-	PUNCT
ajis02-6059	176	7	to	to	ADP
ajis02-6059	176	8	-	-	PUNCT
ajis02-6059	176	9	day	day	NOUN
ajis02-6059	176	10	performance	performance	NOUN
ajis02-6059	176	11	and	and	CCONJ
ajis02-6059	176	12	a	a	DET
ajis02-6059	176	13	more	more	ADV
ajis02-6059	176	14	durable	durable	ADJ
ajis02-6059	176	15	capability	capability	NOUN
ajis02-6059	176	16	turning	turn	VERB
ajis02-6059	176	17	informal	informal	ADJ
ajis02-6059	176	18	problem	problem	NOUN
ajis02-6059	176	19	-	-	PUNCT
ajis02-6059	176	20	solving	solving	NOUN
ajis02-6059	176	21	into	into	ADP
ajis02-6059	176	22	formal	formal	ADJ
ajis02-6059	176	23	,	,	PUNCT
ajis02-6059	176	24	scalable	scalable	ADJ
ajis02-6059	176	25	solutions	solution	NOUN
ajis02-6059	176	26	.	.	PUNCT
ajis02-6059	177	1	we	we	PRON
ajis02-6059	177	2	propose	propose	VERB
ajis02-6059	177	3	several	several	ADJ
ajis02-6059	177	4	research	research	NOUN
ajis02-6059	177	5	questions	question	NOUN
ajis02-6059	177	6	aimed	aim	VERB
ajis02-6059	177	7	at	at	ADP
ajis02-6059	177	8	advancing	advance	VERB
ajis02-6059	177	9	the	the	DET
ajis02-6059	177	10	understanding	understanding	NOUN
ajis02-6059	177	11	of	of	ADP
ajis02-6059	177	12	how	how	SCONJ
ajis02-6059	177	13	bpm	bpm	NOUN
ajis02-6059	177	14	systems	system	NOUN
ajis02-6059	177	15	can	can	AUX
ajis02-6059	177	16	autonomously	autonomously	ADV
ajis02-6059	177	17	evolve	evolve	VERB
ajis02-6059	177	18	by	by	ADP
ajis02-6059	177	19	analysing	analyse	VERB
ajis02-6059	177	20	workarounds	workaround	NOUN
ajis02-6059	177	21	:	:	PUNCT
ajis02-6059	177	22	•	•	ADP
ajis02-6059	177	23	how	how	SCONJ
ajis02-6059	177	24	can	can	AUX
ajis02-6059	177	25	ml	ml	AUX
ajis02-6059	177	26	algorithms	algorithm	NOUN
ajis02-6059	177	27	identify	identify	VERB
ajis02-6059	177	28	and	and	CCONJ
ajis02-6059	177	29	evaluate	evaluate	VERB
ajis02-6059	177	30	workarounds	workaround	NOUN
ajis02-6059	177	31	in	in	ADP
ajis02-6059	177	32	bpm	bpm	NOUN
ajis02-6059	177	33	systems	system	NOUN
ajis02-6059	177	34	to	to	PART
ajis02-6059	177	35	determine	determine	VERB
ajis02-6059	177	36	which	which	PRON
ajis02-6059	177	37	should	should	AUX
ajis02-6059	177	38	be	be	AUX
ajis02-6059	177	39	formalised	formalise	VERB
ajis02-6059	177	40	into	into	ADP
ajis02-6059	177	41	standard	standard	ADJ
ajis02-6059	177	42	operating	operating	NOUN
ajis02-6059	177	43	procedures	procedure	NOUN
ajis02-6059	177	44	,	,	PUNCT
ajis02-6059	177	45	and	and	CCONJ
ajis02-6059	177	46	how	how	SCONJ
ajis02-6059	177	47	can	can	AUX
ajis02-6059	177	48	these	these	DET
ajis02-6059	177	49	insights	insight	NOUN
ajis02-6059	177	50	trigger	trigger	VERB
ajis02-6059	177	51	autonomous	autonomous	ADJ
ajis02-6059	177	52	system	system	NOUN
ajis02-6059	177	53	adaptations	adaptation	NOUN
ajis02-6059	177	54	to	to	PART
ajis02-6059	177	55	enhance	enhance	VERB
ajis02-6059	177	56	process	process	NOUN
ajis02-6059	177	57	performance	performance	NOUN
ajis02-6059	177	58	?	?	PUNCT
ajis02-6059	178	1	•	•	NUM
ajis02-6059	178	2	what	what	PRON
ajis02-6059	178	3	patterns	pattern	NOUN
ajis02-6059	178	4	in	in	ADP
ajis02-6059	178	5	employee	employee	NOUN
ajis02-6059	178	6	-	-	PUNCT
ajis02-6059	178	7	driven	drive	VERB
ajis02-6059	178	8	workarounds	workaround	NOUN
ajis02-6059	178	9	can	can	AUX
ajis02-6059	178	10	inform	inform	VERB
ajis02-6059	178	11	bpm	bpm	NOUN
ajis02-6059	178	12	systems	system	NOUN
ajis02-6059	178	13	to	to	PART
ajis02-6059	178	14	autonomously	autonomously	ADV
ajis02-6059	178	15	adapt	adapt	VERB
ajis02-6059	178	16	workflows	workflow	NOUN
ajis02-6059	178	17	in	in	ADP
ajis02-6059	178	18	real	real	ADJ
ajis02-6059	178	19	-	-	PUNCT
ajis02-6059	178	20	time	time	NOUN
ajis02-6059	178	21	,	,	PUNCT
ajis02-6059	178	22	improving	improve	VERB
ajis02-6059	178	23	operational	operational	ADJ
ajis02-6059	178	24	efficiency	efficiency	NOUN
ajis02-6059	178	25	and	and	CCONJ
ajis02-6059	178	26	responsiveness	responsiveness	NOUN
ajis02-6059	178	27	to	to	ADP
ajis02-6059	178	28	customer	customer	NOUN
ajis02-6059	178	29	needs	need	NOUN
ajis02-6059	178	30	without	without	ADP
ajis02-6059	178	31	manual	manual	ADJ
ajis02-6059	178	32	intervention	intervention	NOUN
ajis02-6059	178	33	?	?	PUNCT
ajis02-6059	179	1	•	•	NUM
ajis02-6059	179	2	what	what	PRON
ajis02-6059	179	3	metrics	metric	NOUN
ajis02-6059	179	4	and	and	CCONJ
ajis02-6059	179	5	success	success	NOUN
ajis02-6059	179	6	indicators	indicator	NOUN
ajis02-6059	179	7	should	should	AUX
ajis02-6059	179	8	bpm	bpm	NOUN
ajis02-6059	179	9	systems	system	NOUN
ajis02-6059	179	10	use	use	VERB
ajis02-6059	179	11	to	to	PART
ajis02-6059	179	12	assess	assess	VERB
ajis02-6059	179	13	the	the	DET
ajis02-6059	179	14	effectiveness	effectiveness	NOUN
ajis02-6059	179	15	of	of	ADP
ajis02-6059	179	16	workarounds	workaround	NOUN
ajis02-6059	179	17	?	?	PUNCT
ajis02-6059	180	1	o	o	X
ajis02-6059	180	2	how	how	SCONJ
ajis02-6059	180	3	can	can	AUX
ajis02-6059	180	4	these	these	DET
ajis02-6059	180	5	insights	insight	NOUN
ajis02-6059	180	6	be	be	AUX
ajis02-6059	180	7	leveraged	leverage	VERB
ajis02-6059	180	8	to	to	PART
ajis02-6059	180	9	continuously	continuously	ADV
ajis02-6059	180	10	optimise	optimise	VERB
ajis02-6059	180	11	workflows	workflow	NOUN
ajis02-6059	180	12	and	and	CCONJ
ajis02-6059	180	13	enhance	enhance	VERB
ajis02-6059	180	14	customer	customer	NOUN
ajis02-6059	180	15	satisfaction	satisfaction	NOUN
ajis02-6059	180	16	?	?	PUNCT
ajis02-6059	181	1	o	o	X
ajis02-6059	181	2	how	how	SCONJ
ajis02-6059	181	3	can	can	AUX
ajis02-6059	181	4	bpm	bpm	NOUN
ajis02-6059	181	5	systems	system	NOUN
ajis02-6059	181	6	differentiate	differentiate	VERB
ajis02-6059	181	7	between	between	ADP
ajis02-6059	181	8	temporary	temporary	ADJ
ajis02-6059	181	9	workarounds	workaround	NOUN
ajis02-6059	181	10	and	and	CCONJ
ajis02-6059	181	11	systemic	systemic	ADJ
ajis02-6059	181	12	process	process	NOUN
ajis02-6059	181	13	changes	change	NOUN
ajis02-6059	181	14	,	,	PUNCT
ajis02-6059	181	15	ensuring	ensure	VERB
ajis02-6059	181	16	that	that	SCONJ
ajis02-6059	181	17	only	only	ADV
ajis02-6059	181	18	beneficial	beneficial	ADJ
ajis02-6059	181	19	adaptations	adaptation	NOUN
ajis02-6059	181	20	are	be	AUX
ajis02-6059	181	21	formalised	formalise	VERB
ajis02-6059	181	22	while	while	SCONJ
ajis02-6059	181	23	maintaining	maintain	VERB
ajis02-6059	181	24	alignment	alignment	NOUN
ajis02-6059	181	25	with	with	ADP
ajis02-6059	181	26	organisational	organisational	ADJ
ajis02-6059	181	27	goals	goal	NOUN
ajis02-6059	181	28	and	and	CCONJ
ajis02-6059	181	29	compliance	compliance	NOUN
ajis02-6059	181	30	standards	standard	NOUN
ajis02-6059	181	31	?	?	PUNCT
ajis02-6059	182	1	3.3	3.3	NUM
ajis02-6059	182	2	distributed	distribute	VERB
ajis02-6059	182	3	deployment	deployment	NOUN
ajis02-6059	182	4	of	of	ADP
ajis02-6059	182	5	processes	process	NOUN
ajis02-6059	182	6	using	use	VERB
ajis02-6059	182	7	iot	iot	NOUN
ajis02-6059	182	8	the	the	DET
ajis02-6059	182	9	motivation	motivation	NOUN
ajis02-6059	182	10	for	for	ADP
ajis02-6059	182	11	exploring	explore	VERB
ajis02-6059	182	12	iot	iot	ADJ
ajis02-6059	182	13	-	-	PUNCT
ajis02-6059	182	14	enabled	enable	VERB
ajis02-6059	182	15	process	process	NOUN
ajis02-6059	182	16	deployment	deployment	NOUN
ajis02-6059	182	17	comes	come	VERB
ajis02-6059	182	18	from	from	ADP
ajis02-6059	182	19	long	long	ADV
ajis02-6059	182	20	-	-	PUNCT
ajis02-6059	182	21	standing	stand	VERB
ajis02-6059	182	22	challenges	challenge	NOUN
ajis02-6059	182	23	in	in	ADP
ajis02-6059	182	24	achieving	achieve	VERB
ajis02-6059	182	25	real	real	ADJ
ajis02-6059	182	26	-	-	PUNCT
ajis02-6059	182	27	time	time	NOUN
ajis02-6059	182	28	responsiveness	responsiveness	NOUN
ajis02-6059	182	29	and	and	CCONJ
ajis02-6059	182	30	operational	operational	ADJ
ajis02-6059	182	31	agility	agility	NOUN
ajis02-6059	182	32	across	across	ADP
ajis02-6059	182	33	distributed	distribute	VERB
ajis02-6059	182	34	environments	environment	NOUN
ajis02-6059	182	35	.	.	PUNCT
ajis02-6059	183	1	iot	iot	PROPN
ajis02-6059	183	2	technologies	technology	NOUN
ajis02-6059	183	3	become	become	VERB
ajis02-6059	183	4	high	high	ADJ
ajis02-6059	183	5	-	-	PUNCT
ajis02-6059	183	6	value	value	NOUN
ajis02-6059	183	7	enablers	enabler	NOUN
ajis02-6059	183	8	when	when	SCONJ
ajis02-6059	183	9	harnessed	harness	VERB
ajis02-6059	183	10	to	to	PART
ajis02-6059	183	11	address	address	VERB
ajis02-6059	183	12	these	these	DET
ajis02-6059	183	13	specific	specific	ADJ
ajis02-6059	183	14	challenges	challenge	NOUN
ajis02-6059	183	15	through	through	ADP
ajis02-6059	183	16	bpm	bpm	NOUN
ajis02-6059	183	17	designs	design	NOUN
ajis02-6059	183	18	.	.	PUNCT
ajis02-6059	184	1	the	the	DET
ajis02-6059	184	2	idea	idea	NOUN
ajis02-6059	184	3	of	of	ADP
ajis02-6059	184	4	distributed	distribute	VERB
ajis02-6059	184	5	deployment	deployment	NOUN
ajis02-6059	184	6	of	of	ADP
ajis02-6059	184	7	processes	process	NOUN
ajis02-6059	184	8	using	use	VERB
ajis02-6059	184	9	iot	iot	PROPN
ajis02-6059	184	10	is	be	AUX
ajis02-6059	184	11	an	an	DET
ajis02-6059	184	12	emerging	emerge	VERB
ajis02-6059	184	13	and	and	CCONJ
ajis02-6059	184	14	increasingly	increasingly	ADV
ajis02-6059	184	15	important	important	ADJ
ajis02-6059	184	16	area	area	NOUN
ajis02-6059	184	17	of	of	ADP
ajis02-6059	184	18	innovation	innovation	NOUN
ajis02-6059	184	19	in	in	ADP
ajis02-6059	184	20	business	business	NOUN
ajis02-6059	184	21	process	process	NOUN
ajis02-6059	184	22	management	management	NOUN
ajis02-6059	184	23	(	(	PUNCT
ajis02-6059	184	24	bpm	bpm	NOUN
ajis02-6059	184	25	)	)	PUNCT
ajis02-6059	184	26	.	.	PUNCT
ajis02-6059	185	1	the	the	DET
ajis02-6059	185	2	combination	combination	NOUN
ajis02-6059	185	3	of	of	ADP
ajis02-6059	185	4	iot	iot	PROPN
ajis02-6059	185	5	devices	device	NOUN
ajis02-6059	185	6	,	,	PUNCT
ajis02-6059	185	7	edge	edge	NOUN
ajis02-6059	185	8	computing	computing	NOUN
ajis02-6059	185	9	,	,	PUNCT
ajis02-6059	185	10	and	and	CCONJ
ajis02-6059	185	11	smart	smart	ADJ
ajis02-6059	185	12	process	process	NOUN
ajis02-6059	185	13	automation	automation	NOUN
ajis02-6059	185	14	is	be	AUX
ajis02-6059	185	15	reshaping	reshape	VERB
ajis02-6059	185	16	the	the	DET
ajis02-6059	185	17	way	way	NOUN
ajis02-6059	185	18	organisations	organisation	NOUN
ajis02-6059	185	19	approach	approach	VERB
ajis02-6059	185	20	operational	operational	ADJ
ajis02-6059	185	21	efficiency	efficiency	NOUN
ajis02-6059	185	22	,	,	PUNCT
ajis02-6059	185	23	agility	agility	NOUN
ajis02-6059	185	24	,	,	PUNCT
ajis02-6059	185	25	and	and	CCONJ
ajis02-6059	185	26	real	real	ADJ
ajis02-6059	185	27	-	-	PUNCT
ajis02-6059	185	28	time	time	NOUN
ajis02-6059	185	29	decision	decision	NOUN
ajis02-6059	185	30	-	-	PUNCT
ajis02-6059	185	31	making	making	NOUN
ajis02-6059	185	32	.	.	PUNCT
ajis02-6059	186	1	traditionally	traditionally	ADV
ajis02-6059	186	2	,	,	PUNCT
ajis02-6059	186	3	bpm	bpm	NOUN
ajis02-6059	186	4	systems	system	NOUN
ajis02-6059	186	5	have	have	AUX
ajis02-6059	186	6	been	be	AUX
ajis02-6059	186	7	centralised	centralise	VERB
ajis02-6059	186	8	and	and	CCONJ
ajis02-6059	186	9	dependent	dependent	ADJ
ajis02-6059	186	10	on	on	ADP
ajis02-6059	186	11	human	human	ADJ
ajis02-6059	186	12	intervention	intervention	NOUN
ajis02-6059	186	13	or	or	CCONJ
ajis02-6059	186	14	static	static	ADJ
ajis02-6059	186	15	,	,	PUNCT
ajis02-6059	186	16	pre	pre	ADJ
ajis02-6059	186	17	-	-	ADJ
ajis02-6059	186	18	defined	define	VERB
ajis02-6059	186	19	workflows	workflow	NOUN
ajis02-6059	186	20	.	.	PUNCT
ajis02-6059	187	1	however	however	ADV
ajis02-6059	187	2	,	,	PUNCT
ajis02-6059	187	3	as	as	SCONJ
ajis02-6059	187	4	the	the	DET
ajis02-6059	187	5	iot	iot	PROPN
ajis02-6059	187	6	landscape	landscape	NOUN
ajis02-6059	187	7	evolves	evolve	VERB
ajis02-6059	187	8	,	,	PUNCT
ajis02-6059	187	9	the	the	DET
ajis02-6059	187	10	capability	capability	NOUN
ajis02-6059	187	11	to	to	PART
ajis02-6059	187	12	deploy	deploy	VERB
ajis02-6059	187	13	and	and	CCONJ
ajis02-6059	187	14	manage	manage	VERB
ajis02-6059	187	15	business	business	NOUN
ajis02-6059	187	16	processes	process	NOUN
ajis02-6059	187	17	across	across	ADP
ajis02-6059	187	18	a	a	DET
ajis02-6059	187	19	vast	vast	ADJ
ajis02-6059	187	20	network	network	NOUN
ajis02-6059	187	21	of	of	ADP
ajis02-6059	187	22	interconnected	interconnected	ADJ
ajis02-6059	187	23	devices	device	NOUN
ajis02-6059	187	24	introduces	introduce	VERB
ajis02-6059	187	25	an	an	DET
ajis02-6059	187	26	entirely	entirely	ADV
ajis02-6059	187	27	new	new	ADJ
ajis02-6059	187	28	dimension	dimension	NOUN
ajis02-6059	187	29	to	to	ADP
ajis02-6059	187	30	bpm	bpm	NOUN
ajis02-6059	187	31	.	.	PUNCT
ajis02-6059	188	1	this	this	DET
ajis02-6059	188	2	shift	shift	NOUN
ajis02-6059	188	3	towards	towards	ADP
ajis02-6059	188	4	distributed	distribute	VERB
ajis02-6059	188	5	and	and	CCONJ
ajis02-6059	188	6	autonomous	autonomous	ADJ
ajis02-6059	188	7	processes	process	NOUN
ajis02-6059	188	8	is	be	AUX
ajis02-6059	188	9	poised	poise	VERB
ajis02-6059	188	10	to	to	PART
ajis02-6059	188	11	revolutionise	revolutionise	VERB
ajis02-6059	188	12	industries	industry	NOUN
ajis02-6059	188	13	by	by	ADP
ajis02-6059	188	14	enabling	enable	VERB
ajis02-6059	188	15	smarter	smart	ADJ
ajis02-6059	188	16	,	,	PUNCT
ajis02-6059	188	17	more	more	ADV
ajis02-6059	188	18	efficient	efficient	ADJ
ajis02-6059	188	19	,	,	PUNCT
ajis02-6059	188	20	and	and	CCONJ
ajis02-6059	188	21	highly	highly	ADV
ajis02-6059	188	22	responsive	responsive	ADJ
ajis02-6059	188	23	operations	operation	NOUN
ajis02-6059	188	24	.	.	PUNCT
ajis02-6059	189	1	the	the	DET
ajis02-6059	189	2	convergence	convergence	NOUN
ajis02-6059	189	3	of	of	ADP
ajis02-6059	189	4	iot	iot	PROPN
ajis02-6059	189	5	and	and	CCONJ
ajis02-6059	189	6	bpm	bpm	NOUN
ajis02-6059	189	7	has	have	AUX
ajis02-6059	189	8	recently	recently	ADV
ajis02-6059	189	9	gained	gain	VERB
ajis02-6059	189	10	significant	significant	ADJ
ajis02-6059	189	11	attention	attention	NOUN
ajis02-6059	189	12	because	because	SCONJ
ajis02-6059	189	13	of	of	ADP
ajis02-6059	189	14	its	its	PRON
ajis02-6059	189	15	potential	potential	NOUN
ajis02-6059	189	16	to	to	PART
ajis02-6059	189	17	transform	transform	VERB
ajis02-6059	189	18	traditional	traditional	ADJ
ajis02-6059	189	19	process	process	NOUN
ajis02-6059	189	20	management	management	NOUN
ajis02-6059	189	21	.	.	PUNCT
ajis02-6059	190	1	as	as	SCONJ
ajis02-6059	190	2	iot	iot	PROPN
ajis02-6059	190	3	devices	device	NOUN
ajis02-6059	190	4	become	become	VERB
ajis02-6059	190	5	more	more	ADV
ajis02-6059	190	6	pervasive	pervasive	ADJ
ajis02-6059	190	7	,	,	PUNCT
ajis02-6059	190	8	collecting	collect	VERB
ajis02-6059	190	9	data	datum	NOUN
ajis02-6059	190	10	and	and	CCONJ
ajis02-6059	190	11	enabling	enable	VERB
ajis02-6059	190	12	real	real	ADJ
ajis02-6059	190	13	-	-	PUNCT
ajis02-6059	190	14	time	time	NOUN
ajis02-6059	190	15	interactions	interaction	NOUN
ajis02-6059	190	16	across	across	ADP
ajis02-6059	190	17	various	various	ADJ
ajis02-6059	190	18	points	point	NOUN
ajis02-6059	190	19	of	of	ADP
ajis02-6059	190	20	operation	operation	NOUN
ajis02-6059	190	21	,	,	PUNCT
ajis02-6059	190	22	organisations	organisation	NOUN
ajis02-6059	190	23	are	be	AUX
ajis02-6059	190	24	looking	look	VERB
ajis02-6059	190	25	for	for	ADP
ajis02-6059	190	26	ways	way	NOUN
ajis02-6059	190	27	to	to	PART
ajis02-6059	190	28	integrate	integrate	VERB
ajis02-6059	190	29	this	this	DET
ajis02-6059	190	30	data	datum	NOUN
ajis02-6059	190	31	into	into	ADP
ajis02-6059	190	32	their	their	PRON
ajis02-6059	190	33	existing	exist	VERB
ajis02-6059	190	34	bpm	bpm	NOUN
ajis02-6059	190	35	frameworks	framework	NOUN
ajis02-6059	190	36	.	.	PUNCT
ajis02-6059	191	1	by	by	ADP
ajis02-6059	191	2	leveraging	leverage	VERB
ajis02-6059	191	3	the	the	DET
ajis02-6059	191	4	intelligence	intelligence	NOUN
ajis02-6059	191	5	of	of	ADP
ajis02-6059	191	6	iot	iot	PROPN
ajis02-6059	191	7	devices	device	NOUN
ajis02-6059	191	8	,	,	PUNCT
ajis02-6059	191	9	businesses	business	NOUN
ajis02-6059	191	10	can	can	AUX
ajis02-6059	191	11	create	create	VERB
ajis02-6059	191	12	processes	process	NOUN
ajis02-6059	191	13	that	that	PRON
ajis02-6059	191	14	react	react	VERB
ajis02-6059	191	15	,	,	PUNCT
ajis02-6059	191	16	adapt	adapt	VERB
ajis02-6059	191	17	,	,	PUNCT
ajis02-6059	191	18	and	and	CCONJ
ajis02-6059	191	19	evolve	evolve	AUX
ajis02-6059	191	20	based	base	VERB
ajis02-6059	191	21	on	on	ADP
ajis02-6059	191	22	real	real	ADJ
ajis02-6059	191	23	-	-	PUNCT
ajis02-6059	191	24	time	time	NOUN
ajis02-6059	191	25	insights	insight	NOUN
ajis02-6059	191	26	from	from	ADP
ajis02-6059	191	27	across	across	ADP
ajis02-6059	191	28	the	the	DET
ajis02-6059	191	29	network	network	NOUN
ajis02-6059	191	30	.	.	PUNCT
ajis02-6059	192	1	this	this	PRON
ajis02-6059	192	2	is	be	AUX
ajis02-6059	192	3	a	a	DET
ajis02-6059	192	4	natural	natural	ADJ
ajis02-6059	192	5	progression	progression	NOUN
ajis02-6059	192	6	from	from	ADP
ajis02-6059	192	7	static	static	ADJ
ajis02-6059	192	8	processes	process	NOUN
ajis02-6059	192	9	to	to	ADP
ajis02-6059	192	10	more	more	ADV
ajis02-6059	192	11	dynamic	dynamic	ADJ
ajis02-6059	192	12	,	,	PUNCT
ajis02-6059	192	13	distributed	distribute	VERB
ajis02-6059	192	14	systems	system	NOUN
ajis02-6059	192	15	that	that	PRON
ajis02-6059	192	16	can	can	AUX
ajis02-6059	192	17	execute	execute	VERB
ajis02-6059	192	18	decisions	decision	NOUN
ajis02-6059	192	19	autonomously	autonomously	ADV
ajis02-6059	192	20	,	,	PUNCT
ajis02-6059	192	21	enabling	enable	VERB
ajis02-6059	192	22	faster	fast	ADV
ajis02-6059	192	23	and	and	CCONJ
ajis02-6059	192	24	more	more	ADV
ajis02-6059	192	25	effective	effective	ADJ
ajis02-6059	192	26	responses	response	NOUN
ajis02-6059	192	27	to	to	ADP
ajis02-6059	192	28	customer	customer	NOUN
ajis02-6059	192	29	needs	need	NOUN
ajis02-6059	192	30	,	,	PUNCT
ajis02-6059	192	31	operational	operational	ADJ
ajis02-6059	192	32	inefficiencies	inefficiency	NOUN
ajis02-6059	192	33	,	,	PUNCT
ajis02-6059	192	34	or	or	CCONJ
ajis02-6059	192	35	environmental	environmental	ADJ
ajis02-6059	192	36	changes	change	NOUN
ajis02-6059	192	37	.	.	PUNCT
ajis02-6059	193	1	this	this	PRON
ajis02-6059	193	2	represents	represent	VERB
ajis02-6059	193	3	a	a	DET
ajis02-6059	193	4	paradigm	paradigm	NOUN
ajis02-6059	193	5	shift	shift	NOUN
ajis02-6059	193	6	where	where	SCONJ
ajis02-6059	193	7	workflows	workflow	NOUN
ajis02-6059	193	8	no	no	ADV
ajis02-6059	193	9	longer	long	ADV
ajis02-6059	193	10	rely	rely	VERB
ajis02-6059	193	11	on	on	ADP
ajis02-6059	193	12	centralised	centralised	ADJ
ajis02-6059	193	13	decisionmaking	decisionmaking	NOUN
ajis02-6059	193	14	but	but	CCONJ
ajis02-6059	193	15	instead	instead	ADV
ajis02-6059	193	16	are	be	AUX
ajis02-6059	193	17	distributed	distribute	VERB
ajis02-6059	193	18	and	and	CCONJ
ajis02-6059	193	19	automated	automate	VERB
ajis02-6059	193	20	in	in	ADP
ajis02-6059	193	21	response	response	NOUN
ajis02-6059	193	22	to	to	ADP
ajis02-6059	193	23	real	real	ADJ
ajis02-6059	193	24	-	-	PUNCT
ajis02-6059	193	25	time	time	NOUN
ajis02-6059	193	26	data	datum	NOUN
ajis02-6059	193	27	feeds	feed	NOUN
ajis02-6059	193	28	.	.	PUNCT
ajis02-6059	194	1	for	for	ADP
ajis02-6059	194	2	australasian	australasian	ADJ
ajis02-6059	194	3	journal	journal	NOUN
ajis02-6059	194	4	of	of	ADP
ajis02-6059	194	5	information	information	NOUN
ajis02-6059	194	6	systems	system	NOUN
ajis02-6059	194	7	bandara	bandara	PROPN
ajis02-6059	194	8	,	,	PUNCT
ajis02-6059	194	9	leyer	leyer	NOUN
ajis02-6059	194	10	and	and	CCONJ
ajis02-6059	194	11	rosemann	rosemann	PROPN
ajis02-6059	194	12	2025	2025	NUM
ajis02-6059	194	13	,	,	PUNCT
ajis02-6059	194	14	vol	vol	NOUN
ajis02-6059	194	15	29	29	NUM
ajis02-6059	194	16	.	.	PUNCT
ajis02-6059	194	17	,	,	PUNCT
ajis02-6059	194	18	provocation	provocation	NOUN
ajis02-6059	194	19	from	from	ADP
ajis02-6059	194	20	automation	automation	NOUN
ajis02-6059	194	21	to	to	ADP
ajis02-6059	194	22	autonomisation	autonomisation	NOUN
ajis02-6059	194	23	12	12	NUM
ajis02-6059	194	24	example	example	NOUN
ajis02-6059	194	25	,	,	PUNCT
ajis02-6059	194	26	in	in	ADP
ajis02-6059	194	27	manufacturing	manufacturing	NOUN
ajis02-6059	194	28	,	,	PUNCT
ajis02-6059	194	29	iot	iot	ADJ
ajis02-6059	194	30	sensors	sensor	NOUN
ajis02-6059	194	31	can	can	AUX
ajis02-6059	194	32	monitor	monitor	VERB
ajis02-6059	194	33	machine	machine	NOUN
ajis02-6059	194	34	conditions	condition	NOUN
ajis02-6059	194	35	and	and	CCONJ
ajis02-6059	194	36	trigger	trigger	NOUN
ajis02-6059	194	37	maintenance	maintenance	NOUN
ajis02-6059	194	38	actions	action	NOUN
ajis02-6059	194	39	before	before	SCONJ
ajis02-6059	194	40	breakdowns	breakdown	NOUN
ajis02-6059	194	41	occur	occur	VERB
ajis02-6059	194	42	.	.	PUNCT
ajis02-6059	195	1	in	in	ADP
ajis02-6059	195	2	logistics	logistic	NOUN
ajis02-6059	195	3	,	,	PUNCT
ajis02-6059	195	4	gps	gps	NOUN
ajis02-6059	195	5	and	and	CCONJ
ajis02-6059	195	6	rfid	rfid	NOUN
ajis02-6059	195	7	sensors	sensor	NOUN
ajis02-6059	195	8	can	can	AUX
ajis02-6059	195	9	track	track	VERB
ajis02-6059	195	10	the	the	DET
ajis02-6059	195	11	movement	movement	NOUN
ajis02-6059	195	12	of	of	ADP
ajis02-6059	195	13	goods	good	NOUN
ajis02-6059	195	14	and	and	CCONJ
ajis02-6059	195	15	initiate	initiate	VERB
ajis02-6059	195	16	re	re	ADJ
ajis02-6059	195	17	-	-	ADJ
ajis02-6059	195	18	routing	route	VERB
ajis02-6059	195	19	decisions	decision	NOUN
ajis02-6059	195	20	without	without	ADP
ajis02-6059	195	21	human	human	ADJ
ajis02-6059	195	22	intervention	intervention	NOUN
ajis02-6059	195	23	.	.	PUNCT
ajis02-6059	196	1	in	in	ADP
ajis02-6059	196	2	healthcare	healthcare	PROPN
ajis02-6059	196	3	,	,	PUNCT
ajis02-6059	196	4	patient	patient	ADJ
ajis02-6059	196	5	monitoring	monitoring	NOUN
ajis02-6059	196	6	devices	device	NOUN
ajis02-6059	196	7	can	can	AUX
ajis02-6059	196	8	trigger	trigger	VERB
ajis02-6059	196	9	workflows	workflow	NOUN
ajis02-6059	196	10	to	to	PART
ajis02-6059	196	11	adjust	adjust	VERB
ajis02-6059	196	12	treatment	treatment	NOUN
ajis02-6059	196	13	plans	plan	NOUN
ajis02-6059	196	14	based	base	VERB
ajis02-6059	196	15	on	on	ADP
ajis02-6059	196	16	real	real	ADJ
ajis02-6059	196	17	-	-	PUNCT
ajis02-6059	196	18	time	time	NOUN
ajis02-6059	196	19	health	health	NOUN
ajis02-6059	196	20	data	data	PROPN
ajis02-6059	196	21	.	.	PUNCT
ajis02-6059	197	1	iot	iot	PROPN
ajis02-6059	197	2	in	in	ADP
ajis02-6059	197	3	smart	smart	ADJ
ajis02-6059	197	4	cities	city	NOUN
ajis02-6059	197	5	can	can	AUX
ajis02-6059	197	6	transform	transform	VERB
ajis02-6059	197	7	public	public	ADJ
ajis02-6059	197	8	services	service	NOUN
ajis02-6059	197	9	by	by	ADP
ajis02-6059	197	10	automating	automate	VERB
ajis02-6059	197	11	traffic	traffic	NOUN
ajis02-6059	197	12	management	management	NOUN
ajis02-6059	197	13	,	,	PUNCT
ajis02-6059	197	14	waste	waste	NOUN
ajis02-6059	197	15	collection	collection	NOUN
ajis02-6059	197	16	,	,	PUNCT
ajis02-6059	197	17	and	and	CCONJ
ajis02-6059	197	18	energy	energy	NOUN
ajis02-6059	197	19	use	use	NOUN
ajis02-6059	197	20	,	,	PUNCT
ajis02-6059	197	21	with	with	ADP
ajis02-6059	197	22	bpm	bpm	NOUN
ajis02-6059	197	23	systems	system	NOUN
ajis02-6059	197	24	leveraging	leverage	VERB
ajis02-6059	197	25	real	real	ADJ
ajis02-6059	197	26	-	-	PUNCT
ajis02-6059	197	27	time	time	NOUN
ajis02-6059	197	28	sensor	sensor	NOUN
ajis02-6059	197	29	data	datum	NOUN
ajis02-6059	197	30	to	to	PART
ajis02-6059	197	31	optimise	optimise	VERB
ajis02-6059	197	32	urban	urban	ADJ
ajis02-6059	197	33	operations	operation	NOUN
ajis02-6059	197	34	,	,	PUNCT
ajis02-6059	197	35	improving	improve	VERB
ajis02-6059	197	36	efficiency	efficiency	NOUN
ajis02-6059	197	37	and	and	CCONJ
ajis02-6059	197	38	quality	quality	NOUN
ajis02-6059	197	39	of	of	ADP
ajis02-6059	197	40	life	life	NOUN
ajis02-6059	197	41	for	for	ADP
ajis02-6059	197	42	residents	resident	NOUN
ajis02-6059	197	43	.	.	PUNCT
ajis02-6059	198	1	several	several	ADJ
ajis02-6059	198	2	critical	critical	ADJ
ajis02-6059	198	3	areas	area	NOUN
ajis02-6059	198	4	require	require	VERB
ajis02-6059	198	5	further	further	ADJ
ajis02-6059	198	6	exploration	exploration	NOUN
ajis02-6059	198	7	to	to	PART
ajis02-6059	198	8	fully	fully	ADV
ajis02-6059	198	9	integrate	integrate	VERB
ajis02-6059	198	10	iot	iot	NOUN
ajis02-6059	198	11	into	into	ADP
ajis02-6059	198	12	bpm	bpm	NOUN
ajis02-6059	198	13	systems	system	NOUN
ajis02-6059	198	14	,	,	PUNCT
ajis02-6059	198	15	ensuring	ensure	VERB
ajis02-6059	198	16	seamless	seamless	ADJ
ajis02-6059	198	17	scalability	scalability	NOUN
ajis02-6059	198	18	,	,	PUNCT
ajis02-6059	198	19	robust	robust	ADJ
ajis02-6059	198	20	security	security	NOUN
ajis02-6059	198	21	,	,	PUNCT
ajis02-6059	198	22	and	and	CCONJ
ajis02-6059	198	23	appropriate	appropriate	ADJ
ajis02-6059	198	24	human	human	ADJ
ajis02-6059	198	25	oversight	oversight	NOUN
ajis02-6059	198	26	while	while	SCONJ
ajis02-6059	198	27	addressing	address	VERB
ajis02-6059	198	28	the	the	DET
ajis02-6059	198	29	complexities	complexity	NOUN
ajis02-6059	198	30	of	of	ADP
ajis02-6059	198	31	real	real	ADJ
ajis02-6059	198	32	-	-	PUNCT
ajis02-6059	198	33	time	time	NOUN
ajis02-6059	198	34	data	datum	NOUN
ajis02-6059	198	35	processing	processing	NOUN
ajis02-6059	198	36	and	and	CCONJ
ajis02-6059	198	37	decision	decision	NOUN
ajis02-6059	198	38	-	-	PUNCT
ajis02-6059	198	39	making	making	NOUN
ajis02-6059	198	40	across	across	ADP
ajis02-6059	198	41	diverse	diverse	ADJ
ajis02-6059	198	42	industries	industry	NOUN
ajis02-6059	198	43	.	.	PUNCT
ajis02-6059	199	1	•	•	NUM
ajis02-6059	199	2	how	how	SCONJ
ajis02-6059	199	3	can	can	AUX
ajis02-6059	199	4	bpm	bpm	NOUN
ajis02-6059	199	5	systems	system	NOUN
ajis02-6059	199	6	be	be	AUX
ajis02-6059	199	7	redesigned	redesign	VERB
ajis02-6059	199	8	to	to	PART
ajis02-6059	199	9	integrate	integrate	VERB
ajis02-6059	199	10	real	real	ADJ
ajis02-6059	199	11	-	-	PUNCT
ajis02-6059	199	12	time	time	NOUN
ajis02-6059	199	13	,	,	PUNCT
ajis02-6059	199	14	distributed	distribute	VERB
ajis02-6059	199	15	iot	iot	NOUN
ajis02-6059	199	16	data	datum	NOUN
ajis02-6059	199	17	while	while	SCONJ
ajis02-6059	199	18	ensuring	ensure	VERB
ajis02-6059	199	19	scalability	scalability	NOUN
ajis02-6059	199	20	and	and	CCONJ
ajis02-6059	199	21	flexibility	flexibility	NOUN
ajis02-6059	199	22	across	across	ADP
ajis02-6059	199	23	diverse	diverse	ADJ
ajis02-6059	199	24	industries	industry	NOUN
ajis02-6059	199	25	?	?	PUNCT
ajis02-6059	200	1	•	•	NUM
ajis02-6059	200	2	what	what	PRON
ajis02-6059	200	3	methodologies	methodologie	VERB
ajis02-6059	200	4	and	and	CCONJ
ajis02-6059	200	5	ai	ai	VERB
ajis02-6059	200	6	/	/	SYM
ajis02-6059	200	7	ml	ml	NOUN
ajis02-6059	200	8	models	model	NOUN
ajis02-6059	200	9	can	can	AUX
ajis02-6059	200	10	be	be	AUX
ajis02-6059	200	11	developed	develop	VERB
ajis02-6059	200	12	to	to	PART
ajis02-6059	200	13	enable	enable	VERB
ajis02-6059	200	14	autonomous	autonomous	ADJ
ajis02-6059	200	15	decision	decision	NOUN
ajis02-6059	200	16	-	-	PUNCT
ajis02-6059	200	17	making	make	VERB
ajis02-6059	200	18	and	and	CCONJ
ajis02-6059	200	19	process	process	NOUN
ajis02-6059	200	20	adaptation	adaptation	NOUN
ajis02-6059	200	21	within	within	ADP
ajis02-6059	200	22	bpm	bpm	NOUN
ajis02-6059	200	23	systems	system	NOUN
ajis02-6059	200	24	driven	drive	VERB
ajis02-6059	200	25	by	by	ADP
ajis02-6059	200	26	iot	iot	PROPN
ajis02-6059	200	27	sensor	sensor	NOUN
ajis02-6059	200	28	data	datum	NOUN
ajis02-6059	200	29	?	?	PUNCT
ajis02-6059	201	1	•	•	NUM
ajis02-6059	201	2	what	what	DET
ajis02-6059	201	3	frameworks	framework	NOUN
ajis02-6059	201	4	or	or	CCONJ
ajis02-6059	201	5	protocols	protocol	NOUN
ajis02-6059	201	6	are	be	AUX
ajis02-6059	201	7	needed	need	VERB
ajis02-6059	201	8	to	to	PART
ajis02-6059	201	9	ensure	ensure	VERB
ajis02-6059	201	10	seamless	seamless	ADJ
ajis02-6059	201	11	interoperability	interoperability	NOUN
ajis02-6059	201	12	between	between	ADP
ajis02-6059	201	13	iot	iot	PROPN
ajis02-6059	201	14	devices	device	NOUN
ajis02-6059	201	15	,	,	PUNCT
ajis02-6059	201	16	sensors	sensor	NOUN
ajis02-6059	201	17	,	,	PUNCT
ajis02-6059	201	18	and	and	CCONJ
ajis02-6059	201	19	existing	exist	VERB
ajis02-6059	201	20	bpm	bpm	NOUN
ajis02-6059	201	21	tools	tool	NOUN
ajis02-6059	201	22	,	,	PUNCT
ajis02-6059	201	23	particularly	particularly	ADV
ajis02-6059	201	24	in	in	ADP
ajis02-6059	201	25	large	large	ADJ
ajis02-6059	201	26	-	-	PUNCT
ajis02-6059	201	27	scale	scale	NOUN
ajis02-6059	201	28	,	,	PUNCT
ajis02-6059	201	29	multi	multi	ADJ
ajis02-6059	201	30	-	-	ADJ
ajis02-6059	201	31	device	device	ADJ
ajis02-6059	201	32	environments	environment	NOUN
ajis02-6059	201	33	?	?	PUNCT
ajis02-6059	202	1	•	•	NUM
ajis02-6059	202	2	how	how	SCONJ
ajis02-6059	202	3	can	can	AUX
ajis02-6059	202	4	bpm	bpm	NOUN
ajis02-6059	202	5	systems	system	NOUN
ajis02-6059	202	6	balance	balance	NOUN
ajis02-6059	202	7	automation	automation	NOUN
ajis02-6059	202	8	with	with	ADP
ajis02-6059	202	9	human	human	ADJ
ajis02-6059	202	10	oversight	oversight	NOUN
ajis02-6059	202	11	when	when	SCONJ
ajis02-6059	202	12	integrating	integrate	VERB
ajis02-6059	202	13	iot	iot	ADJ
ajis02-6059	202	14	-	-	PUNCT
ajis02-6059	202	15	driven	drive	VERB
ajis02-6059	202	16	decision	decision	NOUN
ajis02-6059	202	17	-	-	PUNCT
ajis02-6059	202	18	making	making	NOUN
ajis02-6059	202	19	,	,	PUNCT
ajis02-6059	202	20	particularly	particularly	ADV
ajis02-6059	202	21	in	in	ADP
ajis02-6059	202	22	mission	mission	NOUN
ajis02-6059	202	23	-	-	PUNCT
ajis02-6059	202	24	critical	critical	ADJ
ajis02-6059	202	25	sectors	sector	NOUN
ajis02-6059	202	26	like	like	ADP
ajis02-6059	202	27	healthcare	healthcare	NOUN
ajis02-6059	202	28	or	or	CCONJ
ajis02-6059	202	29	finance	finance	NOUN
ajis02-6059	202	30	?	?	PUNCT
ajis02-6059	203	1	•	•	NUM
ajis02-6059	203	2	what	what	PRON
ajis02-6059	203	3	security	security	NOUN
ajis02-6059	203	4	and	and	CCONJ
ajis02-6059	203	5	privacy	privacy	NOUN
ajis02-6059	203	6	measures	measure	NOUN
ajis02-6059	203	7	must	must	AUX
ajis02-6059	203	8	be	be	AUX
ajis02-6059	203	9	integrated	integrate	VERB
ajis02-6059	203	10	into	into	ADP
ajis02-6059	203	11	bpm	bpm	NOUN
ajis02-6059	203	12	tools	tool	NOUN
ajis02-6059	203	13	to	to	PART
ajis02-6059	203	14	safeguard	safeguard	VERB
ajis02-6059	203	15	real	real	ADJ
ajis02-6059	203	16	-	-	PUNCT
ajis02-6059	203	17	time	time	NOUN
ajis02-6059	203	18	data	datum	NOUN
ajis02-6059	203	19	from	from	ADP
ajis02-6059	203	20	iot	iot	PROPN
ajis02-6059	203	21	devices	device	NOUN
ajis02-6059	203	22	,	,	PUNCT
ajis02-6059	203	23	especially	especially	ADV
ajis02-6059	203	24	in	in	ADP
ajis02-6059	203	25	sensitive	sensitive	ADJ
ajis02-6059	203	26	industries	industry	NOUN
ajis02-6059	203	27	like	like	ADP
ajis02-6059	203	28	healthcare	healthcare	NOUN
ajis02-6059	203	29	or	or	CCONJ
ajis02-6059	203	30	smart	smart	ADJ
ajis02-6059	203	31	cities	city	NOUN
ajis02-6059	203	32	?	?	PUNCT
ajis02-6059	204	1	4	4	NUM
ajis02-6059	204	2	conclusion	conclusion	NOUN
ajis02-6059	204	3	as	as	SCONJ
ajis02-6059	204	4	organisations	organisation	NOUN
ajis02-6059	204	5	accelerate	accelerate	VERB
ajis02-6059	204	6	their	their	PRON
ajis02-6059	204	7	digital	digital	ADJ
ajis02-6059	204	8	transformation	transformation	NOUN
ajis02-6059	204	9	journeys	journey	NOUN
ajis02-6059	204	10	,	,	PUNCT
ajis02-6059	204	11	bpm	bpm	NOUN
ajis02-6059	204	12	must	must	AUX
ajis02-6059	204	13	evolve	evolve	VERB
ajis02-6059	204	14	from	from	ADP
ajis02-6059	204	15	adapting	adapt	VERB
ajis02-6059	204	16	to	to	ADP
ajis02-6059	204	17	technological	technological	ADJ
ajis02-6059	204	18	change	change	NOUN
ajis02-6059	204	19	to	to	PART
ajis02-6059	204	20	actively	actively	ADV
ajis02-6059	204	21	shaping	shape	VERB
ajis02-6059	204	22	how	how	SCONJ
ajis02-6059	204	23	technology	technology	NOUN
ajis02-6059	204	24	delivers	deliver	VERB
ajis02-6059	204	25	business	business	NOUN
ajis02-6059	204	26	value	value	NOUN
ajis02-6059	204	27	.	.	PUNCT
ajis02-6059	205	1	the	the	DET
ajis02-6059	205	2	integration	integration	NOUN
ajis02-6059	205	3	of	of	ADP
ajis02-6059	205	4	ai	ai	NOUN
ajis02-6059	205	5	,	,	PUNCT
ajis02-6059	205	6	ml	ml	NOUN
ajis02-6059	205	7	and	and	CCONJ
ajis02-6059	205	8	iot	iot	PROPN
ajis02-6059	205	9	offers	offer	VERB
ajis02-6059	205	10	unprecedented	unprecedented	ADJ
ajis02-6059	205	11	opportunities	opportunity	NOUN
ajis02-6059	205	12	for	for	ADP
ajis02-6059	205	13	agility	agility	NOUN
ajis02-6059	205	14	,	,	PUNCT
ajis02-6059	205	15	personalisation	personalisation	NOUN
ajis02-6059	205	16	,	,	PUNCT
ajis02-6059	205	17	and	and	CCONJ
ajis02-6059	205	18	real	real	ADJ
ajis02-6059	205	19	-	-	PUNCT
ajis02-6059	205	20	time	time	NOUN
ajis02-6059	205	21	adaptability	adaptability	NOUN
ajis02-6059	205	22	.	.	PUNCT
ajis02-6059	206	1	yet	yet	CCONJ
ajis02-6059	206	2	these	these	DET
ajis02-6059	206	3	technologies	technology	NOUN
ajis02-6059	206	4	must	must	AUX
ajis02-6059	206	5	be	be	AUX
ajis02-6059	206	6	deployed	deploy	VERB
ajis02-6059	206	7	in	in	ADP
ajis02-6059	206	8	response	response	NOUN
ajis02-6059	206	9	to	to	ADP
ajis02-6059	206	10	clearly	clearly	ADV
ajis02-6059	206	11	articulated	articulated	ADJ
ajis02-6059	206	12	business	business	NOUN
ajis02-6059	206	13	challenges	challenge	NOUN
ajis02-6059	206	14	,	,	PUNCT
ajis02-6059	206	15	not	not	PART
ajis02-6059	206	16	pursued	pursue	VERB
ajis02-6059	206	17	for	for	ADP
ajis02-6059	206	18	their	their	PRON
ajis02-6059	206	19	novelty	novelty	NOUN
ajis02-6059	206	20	.	.	PUNCT
ajis02-6059	207	1	bpm	bpm	NOUN
ajis02-6059	207	2	’s	’s	PART
ajis02-6059	207	3	enduring	endure	VERB
ajis02-6059	207	4	strength	strength	NOUN
ajis02-6059	207	5	lies	lie	VERB
ajis02-6059	207	6	in	in	ADP
ajis02-6059	207	7	its	its	PRON
ajis02-6059	207	8	ability	ability	NOUN
ajis02-6059	207	9	to	to	PART
ajis02-6059	207	10	align	align	VERB
ajis02-6059	207	11	operational	operational	ADJ
ajis02-6059	207	12	processes	process	NOUN
ajis02-6059	207	13	with	with	ADP
ajis02-6059	207	14	strategic	strategic	ADJ
ajis02-6059	207	15	priorities	priority	NOUN
ajis02-6059	207	16	,	,	PUNCT
ajis02-6059	207	17	ensuring	ensure	VERB
ajis02-6059	207	18	that	that	SCONJ
ajis02-6059	207	19	technological	technological	ADJ
ajis02-6059	207	20	investments	investment	NOUN
ajis02-6059	207	21	generate	generate	VERB
ajis02-6059	207	22	context	context	NOUN
ajis02-6059	207	23	-	-	PUNCT
ajis02-6059	207	24	specific	specific	ADJ
ajis02-6059	207	25	value	value	NOUN
ajis02-6059	207	26	and	and	CCONJ
ajis02-6059	207	27	measurable	measurable	ADJ
ajis02-6059	207	28	outcomes	outcome	NOUN
ajis02-6059	207	29	.	.	PUNCT
ajis02-6059	208	1	a	a	DET
ajis02-6059	208	2	central	central	ADJ
ajis02-6059	208	3	advancement	advancement	NOUN
ajis02-6059	208	4	in	in	ADP
ajis02-6059	208	5	this	this	DET
ajis02-6059	208	6	evolution	evolution	NOUN
ajis02-6059	208	7	is	be	AUX
ajis02-6059	208	8	process	process	NOUN
ajis02-6059	208	9	autonomisation	autonomisation	NOUN
ajis02-6059	208	10	enabling	enable	VERB
ajis02-6059	208	11	bpm	bpm	NOUN
ajis02-6059	208	12	systems	system	NOUN
ajis02-6059	208	13	to	to	PART
ajis02-6059	208	14	make	make	VERB
ajis02-6059	208	15	decisions	decision	NOUN
ajis02-6059	208	16	autonomously	autonomously	ADV
ajis02-6059	208	17	and	and	CCONJ
ajis02-6059	208	18	adapt	adapt	VERB
ajis02-6059	208	19	to	to	ADP
ajis02-6059	208	20	real	real	ADJ
ajis02-6059	208	21	-	-	PUNCT
ajis02-6059	208	22	time	time	NOUN
ajis02-6059	208	23	data	datum	NOUN
ajis02-6059	208	24	and	and	CCONJ
ajis02-6059	208	25	contextual	contextual	ADJ
ajis02-6059	208	26	shifts	shift	NOUN
ajis02-6059	208	27	.	.	PUNCT
ajis02-6059	209	1	the	the	DET
ajis02-6059	209	2	three	three	NUM
ajis02-6059	209	3	opportunities	opportunity	NOUN
ajis02-6059	209	4	explored	explore	VERB
ajis02-6059	209	5	in	in	ADP
ajis02-6059	209	6	this	this	DET
ajis02-6059	209	7	paper	paper	NOUN
ajis02-6059	209	8	;	;	PUNCT
ajis02-6059	209	9	context	context	NOUN
ajis02-6059	209	10	-	-	PUNCT
ajis02-6059	209	11	aware	aware	ADJ
ajis02-6059	209	12	personalised	personalised	ADJ
ajis02-6059	209	13	processes	process	NOUN
ajis02-6059	209	14	,	,	PUNCT
ajis02-6059	209	15	real	real	ADJ
ajis02-6059	209	16	-	-	PUNCT
ajis02-6059	209	17	time	time	NOUN
ajis02-6059	209	18	feedback	feedback	NOUN
ajis02-6059	209	19	-	-	PUNCT
ajis02-6059	209	20	driven	drive	VERB
ajis02-6059	209	21	workflows	workflow	NOUN
ajis02-6059	209	22	,	,	PUNCT
ajis02-6059	209	23	and	and	CCONJ
ajis02-6059	209	24	distributed	distribute	VERB
ajis02-6059	209	25	iot	iot	NOUN
ajis02-6059	209	26	-	-	PUNCT
ajis02-6059	209	27	based	base	VERB
ajis02-6059	209	28	process	process	NOUN
ajis02-6059	209	29	management	management	NOUN
ajis02-6059	209	30	,	,	PUNCT
ajis02-6059	209	31	demonstrate	demonstrate	VERB
ajis02-6059	209	32	how	how	SCONJ
ajis02-6059	209	33	autonomisation	autonomisation	NOUN
ajis02-6059	209	34	can	can	AUX
ajis02-6059	209	35	transform	transform	VERB
ajis02-6059	209	36	both	both	PRON
ajis02-6059	209	37	operational	operational	ADJ
ajis02-6059	209	38	efficiency	efficiency	NOUN
ajis02-6059	209	39	and	and	CCONJ
ajis02-6059	209	40	customer	customer	NOUN
ajis02-6059	209	41	engagement	engagement	NOUN
ajis02-6059	209	42	.	.	PUNCT
ajis02-6059	210	1	by	by	ADP
ajis02-6059	210	2	anchoring	anchor	VERB
ajis02-6059	210	3	these	these	DET
ajis02-6059	210	4	innovations	innovation	NOUN
ajis02-6059	210	5	in	in	ADP
ajis02-6059	210	6	business	business	NOUN
ajis02-6059	210	7	needs	need	NOUN
ajis02-6059	210	8	,	,	PUNCT
ajis02-6059	210	9	organisations	organisation	NOUN
ajis02-6059	210	10	can	can	AUX
ajis02-6059	210	11	ensure	ensure	VERB
ajis02-6059	210	12	that	that	SCONJ
ajis02-6059	210	13	automation	automation	NOUN
ajis02-6059	210	14	enhances	enhance	VERB
ajis02-6059	210	15	not	not	PART
ajis02-6059	210	16	replaces	replace	VERB
ajis02-6059	210	17	strategic	strategic	ADJ
ajis02-6059	210	18	intent	intent	NOUN
ajis02-6059	210	19	.	.	PUNCT
ajis02-6059	211	1	drawing	draw	VERB
ajis02-6059	211	2	on	on	ADP
ajis02-6059	211	3	grisold	grisold	PROPN
ajis02-6059	211	4	et	et	PROPN
ajis02-6059	211	5	al	al	PROPN
ajis02-6059	211	6	.	.	PROPN
ajis02-6059	212	1	(	(	PUNCT
ajis02-6059	212	2	2024	2024	NUM
ajis02-6059	212	3	)	)	PUNCT
ajis02-6059	212	4	,	,	PUNCT
ajis02-6059	212	5	we	we	PRON
ajis02-6059	212	6	stress	stress	VERB
ajis02-6059	212	7	that	that	SCONJ
ajis02-6059	212	8	bpm	bpm	NOUN
ajis02-6059	212	9	is	be	AUX
ajis02-6059	212	10	uniquely	uniquely	ADV
ajis02-6059	212	11	positioned	positioned	ADJ
ajis02-6059	212	12	to	to	PART
ajis02-6059	212	13	manage	manage	VERB
ajis02-6059	212	14	both	both	DET
ajis02-6059	212	15	operational	operational	ADJ
ajis02-6059	212	16	and	and	CCONJ
ajis02-6059	212	17	contextual	contextual	ADJ
ajis02-6059	212	18	dynamics	dynamic	NOUN
ajis02-6059	212	19	.	.	PUNCT
ajis02-6059	213	1	it	it	PRON
ajis02-6059	213	2	can	can	AUX
ajis02-6059	213	3	conceptualise	conceptualise	VERB
ajis02-6059	213	4	potential	potential	ADJ
ajis02-6059	213	5	futures	future	NOUN
ajis02-6059	213	6	,	,	PUNCT
ajis02-6059	213	7	design	design	NOUN
ajis02-6059	213	8	for	for	ADP
ajis02-6059	213	9	flexibility	flexibility	NOUN
ajis02-6059	213	10	,	,	PUNCT
ajis02-6059	213	11	and	and	CCONJ
ajis02-6059	213	12	deliberately	deliberately	ADV
ajis02-6059	213	13	discard	discard	ADJ
ajis02-6059	213	14	superseded	supersede	VERB
ajis02-6059	213	15	practices	practice	NOUN
ajis02-6059	213	16	that	that	PRON
ajis02-6059	213	17	no	no	ADV
ajis02-6059	213	18	longer	long	ADV
ajis02-6059	213	19	serve	serve	VERB
ajis02-6059	213	20	organisational	organisational	ADJ
ajis02-6059	213	21	australasian	australasian	ADJ
ajis02-6059	213	22	journal	journal	NOUN
ajis02-6059	213	23	of	of	ADP
ajis02-6059	213	24	information	information	NOUN
ajis02-6059	213	25	systems	system	NOUN
ajis02-6059	213	26	bandara	bandara	PROPN
ajis02-6059	213	27	,	,	PUNCT
ajis02-6059	213	28	leyer	leyer	NOUN
ajis02-6059	213	29	and	and	CCONJ
ajis02-6059	213	30	rosemann	rosemann	PROPN
ajis02-6059	213	31	2025	2025	NUM
ajis02-6059	213	32	,	,	PUNCT
ajis02-6059	213	33	vol	vol	NOUN
ajis02-6059	213	34	29	29	NUM
ajis02-6059	213	35	.	.	PUNCT
ajis02-6059	213	36	,	,	PUNCT
ajis02-6059	213	37	provocation	provocation	NOUN
ajis02-6059	213	38	from	from	ADP
ajis02-6059	213	39	automation	automation	NOUN
ajis02-6059	213	40	to	to	PART
ajis02-6059	213	41	autonomisation	autonomisation	VERB
ajis02-6059	213	42	13	13	NUM
ajis02-6059	213	43	goals	goal	NOUN
ajis02-6059	213	44	.	.	PUNCT
ajis02-6059	214	1	this	this	DET
ajis02-6059	214	2	dual	dual	ADJ
ajis02-6059	214	3	capability	capability	NOUN
ajis02-6059	214	4	allows	allow	VERB
ajis02-6059	214	5	bpm	bpm	NOUN
ajis02-6059	214	6	not	not	PART
ajis02-6059	214	7	only	only	ADV
ajis02-6059	214	8	to	to	PART
ajis02-6059	214	9	optimise	optimise	VERB
ajis02-6059	214	10	processes	process	NOUN
ajis02-6059	214	11	in	in	ADP
ajis02-6059	214	12	predictable	predictable	ADJ
ajis02-6059	214	13	,	,	PUNCT
ajis02-6059	214	14	closedended	closedende	VERB
ajis02-6059	214	15	scenarios	scenario	NOUN
ajis02-6059	214	16	but	but	CCONJ
ajis02-6059	214	17	also	also	ADV
ajis02-6059	214	18	to	to	PART
ajis02-6059	214	19	navigate	navigate	VERB
ajis02-6059	214	20	uncertainty	uncertainty	NOUN
ajis02-6059	214	21	in	in	ADP
ajis02-6059	214	22	open	open	ADJ
ajis02-6059	214	23	-	-	PUNCT
ajis02-6059	214	24	ended	end	VERB
ajis02-6059	214	25	futures	future	NOUN
ajis02-6059	214	26	.	.	PUNCT
ajis02-6059	215	1	the	the	DET
ajis02-6059	215	2	proposed	propose	VERB
ajis02-6059	215	3	research	research	NOUN
ajis02-6059	215	4	agenda	agenda	NOUN
ajis02-6059	215	5	calls	call	VERB
ajis02-6059	215	6	on	on	ADP
ajis02-6059	215	7	academics	academic	NOUN
ajis02-6059	215	8	and	and	CCONJ
ajis02-6059	215	9	practitioners	practitioner	NOUN
ajis02-6059	215	10	to	to	PART
ajis02-6059	215	11	seize	seize	VERB
ajis02-6059	215	12	these	these	DET
ajis02-6059	215	13	opportunities	opportunity	NOUN
ajis02-6059	215	14	while	while	SCONJ
ajis02-6059	215	15	addressing	address	VERB
ajis02-6059	215	16	the	the	DET
ajis02-6059	215	17	accompanying	accompany	VERB
ajis02-6059	215	18	challenges	challenge	NOUN
ajis02-6059	215	19	;	;	PUNCT
ajis02-6059	215	20	scalability	scalability	NOUN
ajis02-6059	215	21	,	,	PUNCT
ajis02-6059	215	22	security	security	NOUN
ajis02-6059	215	23	,	,	PUNCT
ajis02-6059	215	24	governance	governance	NOUN
ajis02-6059	215	25	,	,	PUNCT
ajis02-6059	215	26	and	and	CCONJ
ajis02-6059	215	27	balancing	balance	VERB
ajis02-6059	215	28	automation	automation	NOUN
ajis02-6059	215	29	with	with	ADP
ajis02-6059	215	30	human	human	ADJ
ajis02-6059	215	31	oversight	oversight	NOUN
ajis02-6059	215	32	.	.	PUNCT
ajis02-6059	216	1	future	future	ADJ
ajis02-6059	216	2	work	work	NOUN
ajis02-6059	216	3	must	must	AUX
ajis02-6059	216	4	focus	focus	VERB
ajis02-6059	216	5	on	on	ADP
ajis02-6059	216	6	integrating	integrate	VERB
ajis02-6059	216	7	ai	ai	VERB
ajis02-6059	216	8	,	,	PUNCT
ajis02-6059	216	9	ml	ml	ADV
ajis02-6059	216	10	,	,	PUNCT
ajis02-6059	216	11	and	and	CCONJ
ajis02-6059	216	12	iot	iot	NOUN
ajis02-6059	216	13	seamlessly	seamlessly	ADV
ajis02-6059	216	14	into	into	ADP
ajis02-6059	216	15	socio	socio	NOUN
ajis02-6059	216	16	-	-	PUNCT
ajis02-6059	216	17	technical	technical	ADJ
ajis02-6059	216	18	bpm	bpm	NOUN
ajis02-6059	216	19	systems	system	NOUN
ajis02-6059	216	20	,	,	PUNCT
ajis02-6059	216	21	guided	guide	VERB
ajis02-6059	216	22	by	by	ADP
ajis02-6059	216	23	capability	capability	NOUN
ajis02-6059	216	24	frameworks	framework	NOUN
ajis02-6059	216	25	and	and	CCONJ
ajis02-6059	216	26	grounded	ground	VERB
ajis02-6059	216	27	in	in	ADP
ajis02-6059	216	28	goal	goal	NOUN
ajis02-6059	216	29	specification	specification	NOUN
ajis02-6059	216	30	,	,	PUNCT
ajis02-6059	216	31	macro	macro	ADJ
ajis02-6059	216	32	-	-	NOUN
ajis02-6059	216	33	level	level	NOUN
ajis02-6059	216	34	resourcing	resourcing	NOUN
ajis02-6059	216	35	,	,	PUNCT
ajis02-6059	216	36	and	and	CCONJ
ajis02-6059	216	37	constraint	constraint	NOUN
ajis02-6059	216	38	governance	governance	NOUN
ajis02-6059	216	39	.	.	PUNCT
ajis02-6059	217	1	ultimately	ultimately	ADV
ajis02-6059	217	2	,	,	PUNCT
ajis02-6059	217	3	bpm	bpm	NOUN
ajis02-6059	217	4	must	must	AUX
ajis02-6059	217	5	not	not	PART
ajis02-6059	217	6	only	only	ADV
ajis02-6059	217	7	adapt	adapt	VERB
ajis02-6059	217	8	to	to	ADP
ajis02-6059	217	9	the	the	DET
ajis02-6059	217	10	rapidly	rapidly	ADV
ajis02-6059	217	11	evolving	evolve	VERB
ajis02-6059	217	12	technological	technological	ADJ
ajis02-6059	217	13	landscape	landscape	NOUN
ajis02-6059	217	14	but	but	CCONJ
ajis02-6059	217	15	also	also	ADV
ajis02-6059	217	16	lead	lead	VERB
ajis02-6059	217	17	the	the	DET
ajis02-6059	217	18	way	way	NOUN
ajis02-6059	217	19	in	in	ADP
ajis02-6059	217	20	reimagining	reimagine	VERB
ajis02-6059	217	21	business	business	NOUN
ajis02-6059	217	22	processes	process	NOUN
ajis02-6059	217	23	for	for	ADP
ajis02-6059	217	24	a	a	DET
ajis02-6059	217	25	smarter	smart	ADJ
ajis02-6059	217	26	,	,	PUNCT
ajis02-6059	217	27	more	more	ADV
ajis02-6059	217	28	efficient	efficient	ADJ
ajis02-6059	217	29	future	future	NOUN
ajis02-6059	217	30	.	.	PUNCT
ajis02-6059	218	1	as	as	SCONJ
ajis02-6059	218	2	emerging	emerge	VERB
ajis02-6059	218	3	technologies	technology	NOUN
ajis02-6059	218	4	often	often	ADV
ajis02-6059	218	5	lack	lack	VERB
ajis02-6059	218	6	seamless	seamless	ADJ
ajis02-6059	218	7	integration	integration	NOUN
ajis02-6059	218	8	within	within	ADP
ajis02-6059	218	9	individual	individual	ADJ
ajis02-6059	218	10	workflows	workflow	NOUN
ajis02-6059	218	11	,	,	PUNCT
ajis02-6059	218	12	the	the	DET
ajis02-6059	218	13	strategic	strategic	ADJ
ajis02-6059	218	14	integration	integration	NOUN
ajis02-6059	218	15	of	of	ADP
ajis02-6059	218	16	technology	technology	NOUN
ajis02-6059	218	17	into	into	ADP
ajis02-6059	218	18	bpm	bpm	NOUN
ajis02-6059	218	19	is	be	AUX
ajis02-6059	218	20	no	no	ADV
ajis02-6059	218	21	longer	long	ADV
ajis02-6059	218	22	optional	optional	ADJ
ajis02-6059	218	23	—	—	PUNCT
ajis02-6059	218	24	it	it	PRON
ajis02-6059	218	25	is	be	AUX
ajis02-6059	218	26	mission	mission	NOUN
ajis02-6059	218	27	-	-	PUNCT
ajis02-6059	218	28	critical	critical	ADJ
ajis02-6059	218	29	.	.	PUNCT
ajis02-6059	219	1	embracing	embrace	VERB
ajis02-6059	219	2	process	process	NOUN
ajis02-6059	219	3	autonomisation	autonomisation	NOUN
ajis02-6059	219	4	as	as	ADP
ajis02-6059	219	5	the	the	DET
ajis02-6059	219	6	next	next	ADJ
ajis02-6059	219	7	pivotal	pivotal	ADJ
ajis02-6059	219	8	stage	stage	NOUN
ajis02-6059	219	9	will	will	AUX
ajis02-6059	219	10	enable	enable	VERB
ajis02-6059	219	11	organisations	organisation	NOUN
ajis02-6059	219	12	to	to	PART
ajis02-6059	219	13	unlock	unlock	VERB
ajis02-6059	219	14	new	new	ADJ
ajis02-6059	219	15	levels	level	NOUN
ajis02-6059	219	16	of	of	ADP
ajis02-6059	219	17	performance	performance	NOUN
ajis02-6059	219	18	,	,	PUNCT
ajis02-6059	219	19	enhance	enhance	VERB
ajis02-6059	219	20	operational	operational	ADJ
ajis02-6059	219	21	agility	agility	NOUN
ajis02-6059	219	22	,	,	PUNCT
ajis02-6059	219	23	and	and	CCONJ
ajis02-6059	219	24	foster	foster	ADJ
ajis02-6059	219	25	deep	deep	ADJ
ajis02-6059	219	26	alignment	alignment	NOUN
ajis02-6059	219	27	between	between	ADP
ajis02-6059	219	28	process	process	NOUN
ajis02-6059	219	29	management	management	NOUN
ajis02-6059	219	30	and	and	CCONJ
ajis02-6059	219	31	business	business	NOUN
ajis02-6059	219	32	strategy	strategy	NOUN
ajis02-6059	219	33	.	.	PUNCT
ajis02-6059	220	1	this	this	PRON
ajis02-6059	220	2	will	will	AUX
ajis02-6059	220	3	not	not	PART
ajis02-6059	220	4	only	only	ADV
ajis02-6059	220	5	drive	drive	VERB
ajis02-6059	220	6	efficiency	efficiency	NOUN
ajis02-6059	220	7	but	but	CCONJ
ajis02-6059	220	8	also	also	ADV
ajis02-6059	220	9	position	position	VERB
ajis02-6059	220	10	businesses	business	NOUN
ajis02-6059	220	11	to	to	PART
ajis02-6059	220	12	thrive	thrive	VERB
ajis02-6059	220	13	in	in	ADP
ajis02-6059	220	14	an	an	DET
ajis02-6059	220	15	increasingly	increasingly	ADV
ajis02-6059	220	16	dynamic	dynamic	ADJ
ajis02-6059	220	17	and	and	CCONJ
ajis02-6059	220	18	competitive	competitive	ADJ
ajis02-6059	220	19	environment	environment	NOUN
ajis02-6059	220	20	,	,	PUNCT
ajis02-6059	220	21	a	a	DET
ajis02-6059	220	22	future	future	NOUN
ajis02-6059	220	23	where	where	SCONJ
ajis02-6059	220	24	bpm	bpm	NOUN
ajis02-6059	220	25	is	be	AUX
ajis02-6059	220	26	the	the	DET
ajis02-6059	220	27	discipline	discipline	NOUN
ajis02-6059	220	28	that	that	PRON
ajis02-6059	220	29	ensures	ensure	VERB
ajis02-6059	220	30	technology	technology	NOUN
ajis02-6059	220	31	serves	serve	VERB
ajis02-6059	220	32	strategy	strategy	NOUN
ajis02-6059	220	33	,	,	PUNCT
ajis02-6059	220	34	not	not	PART
ajis02-6059	220	35	the	the	DET
ajis02-6059	220	36	other	other	ADJ
ajis02-6059	220	37	way	way	NOUN
ajis02-6059	220	38	around	around	ADV
ajis02-6059	220	39	.	.	PUNCT
ajis02-6059	221	1	5	5	NUM
ajis02-6059	221	2	references	reference	NOUN
ajis02-6059	221	3	adomavicius	adomavicius	NOUN
ajis02-6059	221	4	,	,	PUNCT
ajis02-6059	221	5	g.	g.	PROPN
ajis02-6059	221	6	,	,	PUNCT
ajis02-6059	221	7	&	&	CCONJ
ajis02-6059	221	8	tuzhilin	tuzhilin	PROPN
ajis02-6059	221	9	,	,	PUNCT
ajis02-6059	221	10	a.	a.	NOUN
ajis02-6059	221	11	(	(	PUNCT
ajis02-6059	221	12	2005	2005	NUM
ajis02-6059	221	13	)	)	PUNCT
ajis02-6059	221	14	.	.	PUNCT
ajis02-6059	222	1	toward	toward	ADP
ajis02-6059	222	2	the	the	DET
ajis02-6059	222	3	next	next	ADJ
ajis02-6059	222	4	generation	generation	NOUN
ajis02-6059	222	5	of	of	ADP
ajis02-6059	222	6	recommender	recommender	NOUN
ajis02-6059	222	7	systems	system	NOUN
ajis02-6059	222	8	:	:	PUNCT
ajis02-6059	222	9	a	a	DET
ajis02-6059	222	10	survey	survey	NOUN
ajis02-6059	222	11	of	of	ADP
ajis02-6059	222	12	the	the	DET
ajis02-6059	222	13	state	state	NOUN
ajis02-6059	222	14	-	-	PUNCT
ajis02-6059	222	15	of	of	ADP
ajis02-6059	222	16	-	-	PUNCT
ajis02-6059	222	17	the	the	DET
ajis02-6059	222	18	-	-	PUNCT
ajis02-6059	222	19	art	art	NOUN
ajis02-6059	222	20	and	and	CCONJ
ajis02-6059	222	21	possible	possible	ADJ
ajis02-6059	222	22	extensions	extension	NOUN
ajis02-6059	222	23	.	.	PUNCT
ajis02-6059	223	1	ieee	ieee	NOUN
ajis02-6059	223	2	transactions	transaction	NOUN
ajis02-6059	223	3	on	on	ADP
ajis02-6059	223	4	knowledge	knowledge	NOUN
ajis02-6059	223	5	and	and	CCONJ
ajis02-6059	223	6	data	datum	NOUN
ajis02-6059	223	7	engineering	engineering	NOUN
ajis02-6059	223	8	,	,	PUNCT
ajis02-6059	223	9	17(6	17(6	NUM
ajis02-6059	223	10	)	)	PUNCT
ajis02-6059	223	11	,	,	PUNCT
ajis02-6059	223	12	734	734	NUM
ajis02-6059	223	13	-	-	SYM
ajis02-6059	223	14	749	749	NUM
ajis02-6059	223	15	.	.	PUNCT
ajis02-6059	224	1	doi.org/10.1109/tkde.2005.99	doi.org/10.1109/tkde.2005.99	PROPN
ajis02-6059	224	2	alter	alter	PROPN
ajis02-6059	224	3	,	,	PUNCT
ajis02-6059	224	4	s.	s.	PROPN
ajis02-6059	224	5	(	(	PUNCT
ajis02-6059	224	6	2008	2008	NUM
ajis02-6059	224	7	)	)	PUNCT
ajis02-6059	224	8	.	.	PUNCT
ajis02-6059	225	1	defining	define	VERB
ajis02-6059	225	2	information	information	NOUN
ajis02-6059	225	3	systems	system	NOUN
ajis02-6059	225	4	as	as	ADP
ajis02-6059	225	5	work	work	NOUN
ajis02-6059	225	6	systems	system	NOUN
ajis02-6059	225	7	:	:	PUNCT
ajis02-6059	225	8	implications	implication	NOUN
ajis02-6059	225	9	for	for	ADP
ajis02-6059	225	10	the	the	PRON
ajis02-6059	225	11	is	be	AUX
ajis02-6059	225	12	field	field	NOUN
ajis02-6059	225	13	.	.	PUNCT
ajis02-6059	226	1	european	european	ADJ
ajis02-6059	226	2	journal	journal	PROPN
ajis02-6059	226	3	of	of	ADP
ajis02-6059	226	4	information	information	NOUN
ajis02-6059	226	5	systems	system	NOUN
ajis02-6059	226	6	,	,	PUNCT
ajis02-6059	226	7	17(5	17(5	NUM
ajis02-6059	226	8	)	)	PUNCT
ajis02-6059	226	9	,	,	PUNCT
ajis02-6059	226	10	448	448	NUM
ajis02-6059	226	11	-	-	SYM
ajis02-6059	226	12	469	469	NUM
ajis02-6059	226	13	.	.	PUNCT
ajis02-6059	226	14	doi.org/10.1057/ejis.2008.37	doi.org/10.1057/ejis.2008.37	PROPN
ajis02-6059	226	15	alter	alter	PROPN
ajis02-6059	226	16	,	,	PUNCT
ajis02-6059	226	17	s.	s.	PROPN
ajis02-6059	226	18	(	(	PUNCT
ajis02-6059	226	19	2014	2014	NUM
ajis02-6059	226	20	)	)	PUNCT
ajis02-6059	226	21	.	.	PUNCT
ajis02-6059	227	1	theory	theory	NOUN
ajis02-6059	227	2	of	of	ADP
ajis02-6059	227	3	workarounds	workaround	NOUN
ajis02-6059	227	4	.	.	PUNCT
ajis02-6059	228	1	communications	communication	NOUN
ajis02-6059	228	2	of	of	ADP
ajis02-6059	228	3	the	the	DET
ajis02-6059	228	4	association	association	NOUN
ajis02-6059	228	5	for	for	ADP
ajis02-6059	228	6	information	information	NOUN
ajis02-6059	228	7	systems	system	NOUN
ajis02-6059	228	8	,	,	PUNCT
ajis02-6059	228	9	34(55	34(55	NUM
ajis02-6059	228	10	)	)	PUNCT
ajis02-6059	228	11	,	,	PUNCT
ajis02-6059	228	12	1041	1041	NUM
ajis02-6059	228	13	-	-	SYM
ajis02-6059	228	14	1066	1066	NUM
ajis02-6059	228	15	.	.	PUNCT
ajis02-6059	229	1	doi.org/10.17705/1cais.03455	doi.org/10.17705/1cais.03455	PROPN
ajis02-6059	229	2	barker	barker	PROPN
ajis02-6059	229	3	,	,	PUNCT
ajis02-6059	229	4	r.	r.	PROPN
ajis02-6059	229	5	c.	c.	PROPN
ajis02-6059	229	6	(	(	PUNCT
ajis02-6059	229	7	1994	1994	NUM
ajis02-6059	229	8	)	)	PUNCT
ajis02-6059	229	9	.	.	PUNCT
ajis02-6059	230	1	the	the	DET
ajis02-6059	230	2	design	design	NOUN
ajis02-6059	230	3	of	of	ADP
ajis02-6059	230	4	lean	lean	ADJ
ajis02-6059	230	5	manufacturing	manufacturing	NOUN
ajis02-6059	230	6	systems	system	NOUN
ajis02-6059	230	7	using	use	VERB
ajis02-6059	230	8	time	time	NOUN
ajis02-6059	230	9	-	-	PUNCT
ajis02-6059	230	10	based	base	VERB
ajis02-6059	230	11	analysis	analysis	NOUN
ajis02-6059	230	12	.	.	PUNCT
ajis02-6059	231	1	international	international	ADJ
ajis02-6059	231	2	journal	journal	PROPN
ajis02-6059	231	3	of	of	ADP
ajis02-6059	231	4	operations	operation	NOUN
ajis02-6059	231	5	&	&	CCONJ
ajis02-6059	231	6	production	production	NOUN
ajis02-6059	231	7	management	management	NOUN
ajis02-6059	231	8	,	,	PUNCT
ajis02-6059	231	9	14(11	14(11	NUM
ajis02-6059	231	10	)	)	PUNCT
ajis02-6059	231	11	,	,	PUNCT
ajis02-6059	231	12	86	86	NUM
ajis02-6059	231	13	-	-	SYM
ajis02-6059	231	14	96	96	NUM
ajis02-6059	231	15	.	.	PUNCT
ajis02-6059	232	1	davenport	davenport	PROPN
ajis02-6059	232	2	,	,	PUNCT
ajis02-6059	232	3	t.	t.	PROPN
ajis02-6059	232	4	h.	h.	PROPN
ajis02-6059	232	5	(	(	PUNCT
ajis02-6059	232	6	2023	2023	NUM
ajis02-6059	232	7	)	)	PUNCT
ajis02-6059	232	8	.	.	PUNCT
ajis02-6059	233	1	hyper	hyper	NOUN
ajis02-6059	233	2	-	-	NOUN
ajis02-6059	233	3	personalization	personalization	NOUN
ajis02-6059	233	4	for	for	ADP
ajis02-6059	233	5	customer	customer	NOUN
ajis02-6059	233	6	engagement	engagement	NOUN
ajis02-6059	233	7	with	with	ADP
ajis02-6059	233	8	artificial	artificial	ADJ
ajis02-6059	233	9	intelligence	intelligence	NOUN
ajis02-6059	233	10	.	.	PUNCT
ajis02-6059	234	1	management	management	NOUN
ajis02-6059	234	2	and	and	CCONJ
ajis02-6059	234	3	business	business	NOUN
ajis02-6059	234	4	review	review	NOUN
ajis02-6059	234	5	,	,	PUNCT
ajis02-6059	234	6	3(1	3(1	NUM
ajis02-6059	234	7	-	-	SYM
ajis02-6059	234	8	2	2	NUM
ajis02-6059	234	9	)	)	PUNCT
ajis02-6059	234	10	,	,	PUNCT
ajis02-6059	234	11	29	29	NUM
ajis02-6059	234	12	-	-	SYM
ajis02-6059	234	13	36	36	NUM
ajis02-6059	234	14	.	.	PUNCT
ajis02-6059	235	1	doi.org/10.1177/2694105820230301006	doi.org/10.1177/2694105820230301006	ADJ
ajis02-6059	235	2	dumas	dumas	PROPN
ajis02-6059	235	3	,	,	PUNCT
ajis02-6059	235	4	m.	m.	NOUN
ajis02-6059	235	5	,	,	PUNCT
ajis02-6059	235	6	fournier	fournier	PROPN
ajis02-6059	235	7	,	,	PUNCT
ajis02-6059	235	8	f.	f.	PROPN
ajis02-6059	235	9	,	,	PUNCT
ajis02-6059	235	10	limonad	limonad	PROPN
ajis02-6059	235	11	,	,	PUNCT
ajis02-6059	235	12	l.	l.	PROPN
ajis02-6059	235	13	,	,	PUNCT
ajis02-6059	235	14	marrella	marrella	PROPN
ajis02-6059	235	15	,	,	PUNCT
ajis02-6059	235	16	a.	a.	PROPN
ajis02-6059	235	17	,	,	PUNCT
ajis02-6059	235	18	montali	montali	ADJ
ajis02-6059	235	19	,	,	PUNCT
ajis02-6059	235	20	m.	m.	NOUN
ajis02-6059	235	21	,	,	PUNCT
ajis02-6059	235	22	rehse	rehse	NOUN
ajis02-6059	235	23	,	,	PUNCT
ajis02-6059	235	24	j.-r	j.-r	PROPN
ajis02-6059	235	25	.	.	PROPN
ajis02-6059	235	26	,	,	PUNCT
ajis02-6059	235	27	accorsi	accorsi	PROPN
ajis02-6059	235	28	,	,	PUNCT
ajis02-6059	235	29	r.	r.	PROPN
ajis02-6059	235	30	,	,	PUNCT
ajis02-6059	235	31	calvanese	calvanese	PROPN
ajis02-6059	235	32	,	,	PUNCT
ajis02-6059	235	33	d.	d.	PROPN
ajis02-6059	235	34	,	,	PUNCT
ajis02-6059	235	35	giacomo	giacomo	PROPN
ajis02-6059	235	36	,	,	PUNCT
ajis02-6059	235	37	g.	g.	PROPN
ajis02-6059	235	38	d.	d.	PROPN
ajis02-6059	235	39	,	,	PUNCT
ajis02-6059	235	40	fahland	fahland	PROPN
ajis02-6059	235	41	,	,	PUNCT
ajis02-6059	235	42	d.	d.	PROPN
ajis02-6059	235	43	,	,	PUNCT
ajis02-6059	235	44	gal	gal	PROPN
ajis02-6059	235	45	,	,	PUNCT
ajis02-6059	235	46	a.	a.	PROPN
ajis02-6059	235	47	,	,	PUNCT
ajis02-6059	235	48	rosa	rosa	PROPN
ajis02-6059	235	49	,	,	PUNCT
ajis02-6059	235	50	m.	m.	PROPN
ajis02-6059	235	51	l.	l.	PROPN
ajis02-6059	235	52	,	,	PUNCT
ajis02-6059	235	53	völzer	völzer	NOUN
ajis02-6059	235	54	,	,	PUNCT
ajis02-6059	235	55	h.	h.	PROPN
ajis02-6059	235	56	,	,	PUNCT
ajis02-6059	235	57	&	&	CCONJ
ajis02-6059	235	58	weber	weber	PROPN
ajis02-6059	235	59	,	,	PUNCT
ajis02-6059	235	60	i.	i.	PROPN
ajis02-6059	235	61	(	(	PUNCT
ajis02-6059	235	62	2023	2023	NUM
ajis02-6059	235	63	)	)	PUNCT
ajis02-6059	235	64	.	.	PUNCT
ajis02-6059	236	1	ai	ai	VERB
ajis02-6059	236	2	-	-	PUNCT
ajis02-6059	236	3	augmented	augment	VERB
ajis02-6059	236	4	business	business	NOUN
ajis02-6059	236	5	process	process	NOUN
ajis02-6059	236	6	management	management	NOUN
ajis02-6059	236	7	systems	system	NOUN
ajis02-6059	236	8	:	:	PUNCT
ajis02-6059	236	9	a	a	DET
ajis02-6059	236	10	research	research	NOUN
ajis02-6059	236	11	manifesto	manifesto	NOUN
ajis02-6059	236	12	.	.	PUNCT
ajis02-6059	237	1	acm	acm	PROPN
ajis02-6059	237	2	trans	trans	PROPN
ajis02-6059	237	3	.	.	PROPN
ajis02-6059	238	1	manage	manage	VERB
ajis02-6059	238	2	.	.	PUNCT
ajis02-6059	239	1	inf	inf	PROPN
ajis02-6059	239	2	.	.	PUNCT
ajis02-6059	239	3	syst	syst	PROPN
ajis02-6059	239	4	.	.	PROPN
ajis02-6059	239	5	,	,	PUNCT
ajis02-6059	239	6	14(1	14(1	NUM
ajis02-6059	239	7	)	)	PUNCT
ajis02-6059	239	8	,	,	PUNCT
ajis02-6059	239	9	article	article	NOUN
ajis02-6059	239	10	11	11	NUM
ajis02-6059	239	11	.	.	PUNCT
ajis02-6059	240	1	doi.org/10.1145/3576047	doi.org/10.1145/3576047	PRON
ajis02-6059	240	2	dumas	dumas	PROPN
ajis02-6059	240	3	,	,	PUNCT
ajis02-6059	240	4	m.	m.	NOUN
ajis02-6059	240	5	,	,	PUNCT
ajis02-6059	240	6	la	la	PROPN
ajis02-6059	240	7	rosa	rosa	PROPN
ajis02-6059	240	8	,	,	PUNCT
ajis02-6059	240	9	m.	m.	NOUN
ajis02-6059	240	10	,	,	PUNCT
ajis02-6059	240	11	mendling	mendling	NOUN
ajis02-6059	240	12	,	,	PUNCT
ajis02-6059	240	13	j.	j.	PROPN
ajis02-6059	240	14	,	,	PUNCT
ajis02-6059	240	15	&	&	CCONJ
ajis02-6059	240	16	reijers	reijers	PROPN
ajis02-6059	240	17	,	,	PUNCT
ajis02-6059	240	18	h.	h.	PROPN
ajis02-6059	240	19	a.	a.	PROPN
ajis02-6059	240	20	(	(	PUNCT
ajis02-6059	240	21	2018	2018	NUM
ajis02-6059	240	22	)	)	PUNCT
ajis02-6059	240	23	.	.	PUNCT
ajis02-6059	241	1	fundamentals	fundamental	NOUN
ajis02-6059	241	2	of	of	ADP
ajis02-6059	241	3	business	business	NOUN
ajis02-6059	241	4	process	process	NOUN
ajis02-6059	241	5	management	management	NOUN
ajis02-6059	241	6	(	(	PUNCT
ajis02-6059	241	7	2	2	NUM
ajis02-6059	241	8	ed	ed	NOUN
ajis02-6059	241	9	.	.	PUNCT
ajis02-6059	241	10	)	)	PUNCT
ajis02-6059	241	11	.	.	PUNCT
ajis02-6059	242	1	heidelberg	heidelberg	NOUN
ajis02-6059	242	2	:	:	PUNCT
ajis02-6059	242	3	springer	springer	NOUN
ajis02-6059	242	4	.	.	PUNCT
ajis02-6059	243	1	dumas	dumas	PROPN
ajis02-6059	243	2	,	,	PUNCT
ajis02-6059	243	3	m.	m.	NOUN
ajis02-6059	243	4	,	,	PUNCT
ajis02-6059	243	5	van	van	PROPN
ajis02-6059	243	6	der	der	PROPN
ajis02-6059	243	7	aalst	aalst	PROPN
ajis02-6059	243	8	,	,	PUNCT
ajis02-6059	243	9	w.	w.	PROPN
ajis02-6059	243	10	m.	m.	PROPN
ajis02-6059	243	11	p.	p.	PROPN
ajis02-6059	243	12	,	,	PUNCT
ajis02-6059	243	13	&	&	CCONJ
ajis02-6059	243	14	ter	ter	NOUN
ajis02-6059	243	15	hofstede	hofstede	NOUN
ajis02-6059	243	16	,	,	PUNCT
ajis02-6059	243	17	a.	a.	NOUN
ajis02-6059	243	18	h.	h.	PROPN
ajis02-6059	243	19	(	(	PUNCT
ajis02-6059	243	20	2005	2005	NUM
ajis02-6059	243	21	)	)	PUNCT
ajis02-6059	243	22	.	.	PUNCT
ajis02-6059	244	1	process	process	NOUN
ajis02-6059	244	2	-	-	PUNCT
ajis02-6059	244	3	aware	aware	ADJ
ajis02-6059	244	4	information	information	NOUN
ajis02-6059	244	5	systems	system	NOUN
ajis02-6059	244	6	.	.	PUNCT
ajis02-6059	245	1	bridging	bridge	VERB
ajis02-6059	245	2	people	people	NOUN
ajis02-6059	245	3	and	and	CCONJ
ajis02-6059	245	4	software	software	NOUN
ajis02-6059	245	5	through	through	ADP
ajis02-6059	245	6	process	process	NOUN
ajis02-6059	245	7	technology	technology	PROPN
ajis02-6059	245	8	hoboken	hoboken	PROPN
ajis02-6059	245	9	:	:	PUNCT
ajis02-6059	245	10	wiley	wiley	PROPN
ajis02-6059	245	11	.	.	PUNCT
ajis02-6059	246	1	australasian	australasian	ADJ
ajis02-6059	246	2	journal	journal	NOUN
ajis02-6059	246	3	of	of	ADP
ajis02-6059	246	4	information	information	NOUN
ajis02-6059	246	5	systems	system	NOUN
ajis02-6059	246	6	bandara	bandara	PROPN
ajis02-6059	246	7	,	,	PUNCT
ajis02-6059	246	8	leyer	leyer	NOUN
ajis02-6059	246	9	and	and	CCONJ
ajis02-6059	246	10	rosemann	rosemann	PROPN
ajis02-6059	246	11	2025	2025	NUM
ajis02-6059	246	12	,	,	PUNCT
ajis02-6059	246	13	vol	vol	NOUN
ajis02-6059	246	14	29	29	NUM
ajis02-6059	246	15	.	.	PUNCT
ajis02-6059	246	16	,	,	PUNCT
ajis02-6059	246	17	provocation	provocation	NOUN
ajis02-6059	246	18	from	from	ADP
ajis02-6059	246	19	automation	automation	NOUN
ajis02-6059	246	20	to	to	PART
ajis02-6059	246	21	autonomisation	autonomisation	NOUN
ajis02-6059	246	22	14	14	NUM
ajis02-6059	246	23	fan	fan	PROPN
ajis02-6059	246	24	,	,	PUNCT
ajis02-6059	246	25	h.	h.	PROPN
ajis02-6059	246	26	,	,	PUNCT
ajis02-6059	246	27	&	&	CCONJ
ajis02-6059	246	28	poole	poole	PROPN
ajis02-6059	246	29	,	,	PUNCT
ajis02-6059	246	30	m.	m.	NOUN
ajis02-6059	246	31	s.	s.	PROPN
ajis02-6059	246	32	(	(	PUNCT
ajis02-6059	246	33	2006	2006	NUM
ajis02-6059	246	34	)	)	PUNCT
ajis02-6059	246	35	.	.	PUNCT
ajis02-6059	247	1	what	what	PRON
ajis02-6059	247	2	is	be	AUX
ajis02-6059	247	3	personalization	personalization	NOUN
ajis02-6059	247	4	?	?	PUNCT
ajis02-6059	248	1	perspectives	perspective	NOUN
ajis02-6059	248	2	on	on	ADP
ajis02-6059	248	3	the	the	DET
ajis02-6059	248	4	design	design	NOUN
ajis02-6059	248	5	and	and	CCONJ
ajis02-6059	248	6	implementation	implementation	NOUN
ajis02-6059	248	7	of	of	ADP
ajis02-6059	248	8	personalization	personalization	NOUN
ajis02-6059	248	9	in	in	ADP
ajis02-6059	248	10	information	information	NOUN
ajis02-6059	248	11	systems	system	NOUN
ajis02-6059	248	12	.	.	PUNCT
ajis02-6059	249	1	journal	journal	NOUN
ajis02-6059	249	2	of	of	ADP
ajis02-6059	249	3	organizational	organizational	ADJ
ajis02-6059	249	4	computing	computing	NOUN
ajis02-6059	249	5	and	and	CCONJ
ajis02-6059	249	6	electronic	electronic	ADJ
ajis02-6059	249	7	commerce	commerce	NOUN
ajis02-6059	249	8	,	,	PUNCT
ajis02-6059	249	9	16(3	16(3	PROPN
ajis02-6059	249	10	-	-	SYM
ajis02-6059	249	11	4	4	NUM
ajis02-6059	249	12	)	)	PUNCT
ajis02-6059	249	13	,	,	PUNCT
ajis02-6059	249	14	179	179	NUM
ajis02-6059	249	15	-	-	SYM
ajis02-6059	249	16	202	202	NUM
ajis02-6059	249	17	.	.	PUNCT
ajis02-6059	250	1	doi.org/10.1080/10919392.2006.9681199	doi.org/10.1080/10919392.2006.9681199	NOUN
ajis02-6059	250	2	garcía	garcía	NOUN
ajis02-6059	250	3	-	-	PUNCT
ajis02-6059	250	4	borgoñón	borgoñón	NOUN
ajis02-6059	250	5	,	,	PUNCT
ajis02-6059	250	6	l.	l.	PROPN
ajis02-6059	250	7	,	,	PUNCT
ajis02-6059	250	8	barcelona	barcelona	PROPN
ajis02-6059	250	9	,	,	PUNCT
ajis02-6059	250	10	m.	m.	NOUN
ajis02-6059	250	11	a.	a.	PROPN
ajis02-6059	250	12	,	,	PUNCT
ajis02-6059	250	13	garcía	garcía	NOUN
ajis02-6059	250	14	-	-	PUNCT
ajis02-6059	250	15	garcía	garcía	ADJ
ajis02-6059	250	16	,	,	PUNCT
ajis02-6059	250	17	j.	j.	PROPN
ajis02-6059	250	18	a.	a.	PROPN
ajis02-6059	250	19	,	,	PUNCT
ajis02-6059	250	20	alba	alba	PROPN
ajis02-6059	250	21	,	,	PUNCT
ajis02-6059	250	22	m.	m.	NOUN
ajis02-6059	250	23	,	,	PUNCT
ajis02-6059	250	24	&	&	CCONJ
ajis02-6059	250	25	escalona	escalona	PROPN
ajis02-6059	250	26	,	,	PUNCT
ajis02-6059	250	27	m.	m.	NOUN
ajis02-6059	250	28	j.	j.	PROPN
ajis02-6059	250	29	(	(	PUNCT
ajis02-6059	250	30	2014	2014	NUM
ajis02-6059	250	31	)	)	PUNCT
ajis02-6059	250	32	.	.	PUNCT
ajis02-6059	251	1	software	software	NOUN
ajis02-6059	251	2	process	process	NOUN
ajis02-6059	251	3	modeling	model	VERB
ajis02-6059	251	4	languages	language	NOUN
ajis02-6059	251	5	:	:	PUNCT
ajis02-6059	251	6	a	a	DET
ajis02-6059	251	7	systematic	systematic	ADJ
ajis02-6059	251	8	literature	literature	NOUN
ajis02-6059	251	9	review	review	NOUN
ajis02-6059	251	10	.	.	PUNCT
ajis02-6059	252	1	information	information	NOUN
ajis02-6059	252	2	and	and	CCONJ
ajis02-6059	252	3	software	software	NOUN
ajis02-6059	252	4	technology	technology	NOUN
ajis02-6059	252	5	,	,	PUNCT
ajis02-6059	252	6	56(2	56(2	ADJ
ajis02-6059	252	7	)	)	PUNCT
ajis02-6059	252	8	,	,	PUNCT
ajis02-6059	252	9	103	103	NUM
ajis02-6059	252	10	-	-	SYM
ajis02-6059	252	11	116	116	NUM
ajis02-6059	252	12	.	.	PUNCT
ajis02-6059	253	1	doi.org/10.1016/j.infsof.2013.10.001	doi.org/10.1016/j.infsof.2013.10.001	PROPN
ajis02-6059	253	2	greene	greene	PROPN
ajis02-6059	253	3	,	,	PUNCT
ajis02-6059	253	4	t.	t.	PROPN
ajis02-6059	253	5	,	,	PUNCT
ajis02-6059	253	6	shmueli	shmueli	ADJ
ajis02-6059	253	7	,	,	PUNCT
ajis02-6059	253	8	g.	g.	PROPN
ajis02-6059	253	9	,	,	PUNCT
ajis02-6059	253	10	&	&	CCONJ
ajis02-6059	253	11	ray	ray	PROPN
ajis02-6059	253	12	,	,	PUNCT
ajis02-6059	253	13	s.	s.	PROPN
ajis02-6059	253	14	(	(	PUNCT
ajis02-6059	253	15	2023	2023	NUM
ajis02-6059	253	16	)	)	PUNCT
ajis02-6059	253	17	.	.	PUNCT
ajis02-6059	254	1	taking	take	VERB
ajis02-6059	254	2	the	the	DET
ajis02-6059	254	3	person	person	NOUN
ajis02-6059	254	4	seriously	seriously	ADV
ajis02-6059	254	5	:	:	PUNCT
ajis02-6059	254	6	ethically	ethically	ADV
ajis02-6059	254	7	aware	aware	ADJ
ajis02-6059	254	8	is	be	AUX
ajis02-6059	254	9	research	research	NOUN
ajis02-6059	254	10	in	in	ADP
ajis02-6059	254	11	the	the	DET
ajis02-6059	254	12	era	era	NOUN
ajis02-6059	254	13	of	of	ADP
ajis02-6059	254	14	reinforcement	reinforcement	NOUN
ajis02-6059	254	15	learning	learning	NOUN
ajis02-6059	254	16	-	-	PUNCT
ajis02-6059	254	17	based	base	VERB
ajis02-6059	254	18	personalization	personalization	NOUN
ajis02-6059	254	19	.	.	PUNCT
ajis02-6059	255	1	journal	journal	NOUN
ajis02-6059	255	2	of	of	ADP
ajis02-6059	255	3	the	the	DET
ajis02-6059	255	4	association	association	NOUN
ajis02-6059	255	5	for	for	ADP
ajis02-6059	255	6	information	information	NOUN
ajis02-6059	255	7	systems	system	NOUN
ajis02-6059	255	8	,	,	PUNCT
ajis02-6059	255	9	24(6	24(6	NUM
ajis02-6059	255	10	)	)	PUNCT
ajis02-6059	255	11	,	,	PUNCT
ajis02-6059	255	12	1527	1527	NUM
ajis02-6059	255	13	-	-	SYM
ajis02-6059	255	14	1561	1561	NUM
ajis02-6059	255	15	.	.	PUNCT
ajis02-6059	256	1	doi.org/https://aisel.aisnet.org/jais/vol24/iss6/6	doi.org/https://aisel.aisnet.org/jais/vol24/iss6/6	NOUN
ajis02-6059	256	2	grisold	grisold	PROPN
ajis02-6059	256	3	,	,	PUNCT
ajis02-6059	256	4	t.	t.	PROPN
ajis02-6059	256	5	,	,	PUNCT
ajis02-6059	256	6	janiesch	janiesch	PROPN
ajis02-6059	256	7	,	,	PUNCT
ajis02-6059	256	8	c.	c.	PROPN
ajis02-6059	256	9	,	,	PUNCT
ajis02-6059	256	10	röglinger	röglinger	NOUN
ajis02-6059	256	11	,	,	PUNCT
ajis02-6059	256	12	m.	m.	NOUN
ajis02-6059	256	13	,	,	PUNCT
ajis02-6059	256	14	&	&	CCONJ
ajis02-6059	256	15	wynn	wynn	PROPN
ajis02-6059	256	16	,	,	PUNCT
ajis02-6059	256	17	m.	m.	NOUN
ajis02-6059	256	18	t.	t.	PROPN
ajis02-6059	256	19	(	(	PUNCT
ajis02-6059	256	20	2024	2024	NUM
ajis02-6059	256	21	)	)	PUNCT
ajis02-6059	256	22	.	.	PUNCT
ajis02-6059	257	1	managing	manage	VERB
ajis02-6059	257	2	dynamics	dynamic	NOUN
ajis02-6059	257	3	in	in	ADP
ajis02-6059	257	4	and	and	CCONJ
ajis02-6059	257	5	around	around	ADP
ajis02-6059	257	6	business	business	NOUN
ajis02-6059	257	7	processes	process	NOUN
ajis02-6059	257	8	.	.	PUNCT
ajis02-6059	258	1	business	business	NOUN
ajis02-6059	258	2	&	&	CCONJ
ajis02-6059	258	3	information	information	PROPN
ajis02-6059	258	4	systems	systems	PROPN
ajis02-6059	258	5	engineering	engineering	PROPN
ajis02-6059	258	6	,	,	PUNCT
ajis02-6059	258	7	66(5	66(5	PROPN
ajis02-6059	258	8	)	)	PUNCT
ajis02-6059	258	9	,	,	PUNCT
ajis02-6059	258	10	533	533	NUM
ajis02-6059	258	11	-	-	SYM
ajis02-6059	258	12	540	540	NUM
ajis02-6059	258	13	.	.	PUNCT
ajis02-6059	259	1	doi.org/10.1007/s12599-024-00895-2	doi.org/10.1007/s12599-024-00895-2	ADJ
ajis02-6059	259	2	hammer	hammer	NOUN
ajis02-6059	259	3	,	,	PUNCT
ajis02-6059	259	4	m.	m.	NOUN
ajis02-6059	259	5	,	,	PUNCT
ajis02-6059	259	6	&	&	CCONJ
ajis02-6059	259	7	champy	champy	PROPN
ajis02-6059	259	8	,	,	PUNCT
ajis02-6059	259	9	j.	j.	PROPN
ajis02-6059	259	10	(	(	PUNCT
ajis02-6059	259	11	1993	1993	NUM
ajis02-6059	259	12	)	)	PUNCT
ajis02-6059	259	13	.	.	PUNCT
ajis02-6059	260	1	reengineering	reengineere	VERB
ajis02-6059	260	2	the	the	DET
ajis02-6059	260	3	corporation	corporation	NOUN
ajis02-6059	260	4	.	.	PUNCT
ajis02-6059	261	1	a	a	DET
ajis02-6059	261	2	manifesto	manifesto	NOUN
ajis02-6059	261	3	for	for	ADP
ajis02-6059	261	4	business	business	NOUN
ajis02-6059	261	5	revolution	revolution	NOUN
ajis02-6059	261	6	.	.	PUNCT
ajis02-6059	262	1	new	new	PROPN
ajis02-6059	262	2	york	york	PROPN
ajis02-6059	262	3	:	:	PUNCT
ajis02-6059	262	4	harpercollins	harpercollins	PROPN
ajis02-6059	262	5	.	.	PUNCT
ajis02-6059	263	1	harmon	harmon	PROPN
ajis02-6059	263	2	,	,	PUNCT
ajis02-6059	263	3	p.	p.	PROPN
ajis02-6059	263	4	(	(	PUNCT
ajis02-6059	263	5	2019	2019	NUM
ajis02-6059	263	6	)	)	PUNCT
ajis02-6059	263	7	.	.	PUNCT
ajis02-6059	264	1	business	business	NOUN
ajis02-6059	264	2	process	process	NOUN
ajis02-6059	264	3	change	change	NOUN
ajis02-6059	264	4	(	(	PUNCT
ajis02-6059	264	5	4	4	NUM
ajis02-6059	264	6	ed	ed	NOUN
ajis02-6059	264	7	.	.	PUNCT
ajis02-6059	264	8	)	)	PUNCT
ajis02-6059	264	9	.	.	PUNCT
ajis02-6059	265	1	waltham	waltham	PROPN
ajis02-6059	265	2	:	:	PUNCT
ajis02-6059	265	3	morgan	morgan	PROPN
ajis02-6059	265	4	kaufmann	kaufmann	PROPN
ajis02-6059	265	5	.	.	PUNCT
ajis02-6059	266	1	jeston	jeston	PROPN
ajis02-6059	266	2	,	,	PUNCT
ajis02-6059	266	3	j.	j.	PROPN
ajis02-6059	266	4	,	,	PUNCT
ajis02-6059	266	5	&	&	CCONJ
ajis02-6059	266	6	nelis	nelis	PROPN
ajis02-6059	266	7	,	,	PUNCT
ajis02-6059	266	8	j.	j.	PROPN
ajis02-6059	266	9	(	(	PUNCT
ajis02-6059	266	10	2008	2008	NUM
ajis02-6059	266	11	)	)	PUNCT
ajis02-6059	266	12	.	.	PUNCT
ajis02-6059	267	1	management	management	NOUN
ajis02-6059	267	2	by	by	ADP
ajis02-6059	267	3	process	process	NOUN
ajis02-6059	267	4	.	.	PUNCT
ajis02-6059	268	1	a	a	DET
ajis02-6059	268	2	roadmap	roadmap	NOUN
ajis02-6059	268	3	to	to	ADP
ajis02-6059	268	4	sustainable	sustainable	VERB
ajis02-6059	268	5	business	business	NOUN
ajis02-6059	268	6	process	process	NOUN
ajis02-6059	268	7	management	management	NOUN
ajis02-6059	268	8	.	.	PUNCT
ajis02-6059	269	1	london	london	PROPN
ajis02-6059	269	2	:	:	PUNCT
ajis02-6059	269	3	elsevier	elsevier	PROPN
ajis02-6059	269	4	.	.	PUNCT
ajis02-6059	270	1	kerpedzhiev	kerpedzhiev	PROPN
ajis02-6059	270	2	,	,	PUNCT
ajis02-6059	270	3	g.	g.	PROPN
ajis02-6059	270	4	d.	d.	PROPN
ajis02-6059	270	5	,	,	PUNCT
ajis02-6059	270	6	könig	könig	PROPN
ajis02-6059	270	7	,	,	PUNCT
ajis02-6059	270	8	u.	u.	PROPN
ajis02-6059	270	9	m.	m.	PROPN
ajis02-6059	270	10	,	,	PUNCT
ajis02-6059	270	11	röglinger	röglinger	NOUN
ajis02-6059	270	12	,	,	PUNCT
ajis02-6059	270	13	m.	m.	NOUN
ajis02-6059	270	14	,	,	PUNCT
ajis02-6059	270	15	&	&	CCONJ
ajis02-6059	270	16	rosemann	rosemann	PROPN
ajis02-6059	270	17	,	,	PUNCT
ajis02-6059	270	18	m.	m.	NOUN
ajis02-6059	270	19	(	(	PUNCT
ajis02-6059	270	20	2021	2021	NUM
ajis02-6059	270	21	)	)	PUNCT
ajis02-6059	270	22	.	.	PUNCT
ajis02-6059	271	1	an	an	DET
ajis02-6059	271	2	exploration	exploration	NOUN
ajis02-6059	271	3	into	into	ADP
ajis02-6059	271	4	future	future	ADJ
ajis02-6059	271	5	business	business	NOUN
ajis02-6059	271	6	process	process	NOUN
ajis02-6059	271	7	management	management	NOUN
ajis02-6059	271	8	capabilities	capability	NOUN
ajis02-6059	271	9	in	in	ADP
ajis02-6059	271	10	view	view	NOUN
ajis02-6059	271	11	of	of	ADP
ajis02-6059	271	12	digitalization	digitalization	NOUN
ajis02-6059	271	13	.	.	PUNCT
ajis02-6059	272	1	business	business	NOUN
ajis02-6059	272	2	&	&	CCONJ
ajis02-6059	272	3	information	information	PROPN
ajis02-6059	272	4	systems	system	NOUN
ajis02-6059	272	5	engineering	engineering	PROPN
ajis02-6059	272	6	,	,	PUNCT
ajis02-6059	272	7	63(2	63(2	NUM
ajis02-6059	272	8	)	)	PUNCT
ajis02-6059	272	9	,	,	PUNCT
ajis02-6059	272	10	83	83	NUM
ajis02-6059	272	11	-	-	SYM
ajis02-6059	272	12	96	96	NUM
ajis02-6059	272	13	.	.	PUNCT
ajis02-6059	273	1	doi.org/10.1007/s12599-020-00637-0	doi.org/10.1007/s12599-020-00637-0	PROPN
ajis02-6059	273	2	leyer	leyer	PROPN
ajis02-6059	273	3	,	,	PUNCT
ajis02-6059	273	4	m.	m.	NOUN
ajis02-6059	273	5	,	,	PUNCT
ajis02-6059	273	6	stumpf	stumpf	NOUN
ajis02-6059	273	7	-	-	PUNCT
ajis02-6059	273	8	wollersheim	wollersheim	PROPN
ajis02-6059	273	9	,	,	PUNCT
ajis02-6059	273	10	j.	j.	PROPN
ajis02-6059	273	11	,	,	PUNCT
ajis02-6059	273	12	&	&	CCONJ
ajis02-6059	273	13	kronsbein	kronsbein	PROPN
ajis02-6059	273	14	,	,	PUNCT
ajis02-6059	273	15	d.	d.	PROPN
ajis02-6059	273	16	(	(	PUNCT
ajis02-6059	273	17	2017	2017	NUM
ajis02-6059	273	18	)	)	PUNCT
ajis02-6059	273	19	.	.	PUNCT
ajis02-6059	274	1	stains	stain	NOUN
ajis02-6059	274	2	on	on	ADP
ajis02-6059	274	3	the	the	DET
ajis02-6059	274	4	bright	bright	ADJ
ajis02-6059	274	5	side	side	NOUN
ajis02-6059	274	6	of	of	ADP
ajis02-6059	274	7	processoriented	processoriente	VERB
ajis02-6059	274	8	organizational	organizational	ADJ
ajis02-6059	274	9	designs	design	NOUN
ajis02-6059	274	10	.	.	PUNCT
ajis02-6059	275	1	an	an	DET
ajis02-6059	275	2	empirical	empirical	ADJ
ajis02-6059	275	3	investigation	investigation	NOUN
ajis02-6059	275	4	of	of	ADP
ajis02-6059	275	5	advantages	advantage	NOUN
ajis02-6059	275	6	and	and	CCONJ
ajis02-6059	275	7	disadvantages	disadvantage	NOUN
ajis02-6059	275	8	.	.	PUNCT
ajis02-6059	276	1	schmalenbach	schmalenbach	NOUN
ajis02-6059	276	2	business	business	NOUN
ajis02-6059	276	3	review	review	PROPN
ajis02-6059	276	4	,	,	PUNCT
ajis02-6059	276	5	18(1	18(1	NUM
ajis02-6059	276	6	)	)	PUNCT
ajis02-6059	276	7	,	,	PUNCT
ajis02-6059	276	8	29	29	NUM
ajis02-6059	276	9	-	-	SYM
ajis02-6059	276	10	47	47	NUM
ajis02-6059	276	11	.	.	PUNCT
ajis02-6059	277	1	mumford	mumford	PROPN
ajis02-6059	277	2	,	,	PUNCT
ajis02-6059	277	3	e.	e.	PROPN
ajis02-6059	277	4	(	(	PUNCT
ajis02-6059	277	5	2006	2006	NUM
ajis02-6059	277	6	)	)	PUNCT
ajis02-6059	277	7	.	.	PUNCT
ajis02-6059	278	1	the	the	DET
ajis02-6059	278	2	story	story	NOUN
ajis02-6059	278	3	of	of	ADP
ajis02-6059	278	4	socio	socio	NOUN
ajis02-6059	278	5	-	-	PUNCT
ajis02-6059	278	6	technical	technical	ADJ
ajis02-6059	278	7	design	design	NOUN
ajis02-6059	278	8	:	:	PUNCT
ajis02-6059	278	9	reflections	reflection	NOUN
ajis02-6059	278	10	on	on	ADP
ajis02-6059	278	11	its	its	PRON
ajis02-6059	278	12	successes	success	NOUN
ajis02-6059	278	13	,	,	PUNCT
ajis02-6059	278	14	failures	failure	NOUN
ajis02-6059	278	15	and	and	CCONJ
ajis02-6059	278	16	potential	potential	NOUN
ajis02-6059	278	17	.	.	PUNCT
ajis02-6059	279	1	information	information	NOUN
ajis02-6059	279	2	systems	system	NOUN
ajis02-6059	279	3	journal	journal	PROPN
ajis02-6059	279	4	,	,	PUNCT
ajis02-6059	279	5	16(4	16(4	PROPN
ajis02-6059	279	6	)	)	PUNCT
ajis02-6059	279	7	,	,	PUNCT
ajis02-6059	279	8	317	317	NUM
ajis02-6059	279	9	-	-	SYM
ajis02-6059	279	10	342	342	NUM
ajis02-6059	279	11	.	.	PUNCT
ajis02-6059	280	1	doi.org/10.1111/j.13652575.2006.00221.x	doi.org/10.1111/j.13652575.2006.00221.x	NOUN
ajis02-6059	280	2	nordsieck	nordsieck	NOUN
ajis02-6059	280	3	,	,	PUNCT
ajis02-6059	280	4	f.	f.	PROPN
ajis02-6059	280	5	(	(	PUNCT
ajis02-6059	280	6	1931	1931	NUM
ajis02-6059	280	7	)	)	PUNCT
ajis02-6059	280	8	.	.	PUNCT
ajis02-6059	281	1	aufgabenverteilung	aufgabenverteilung	PROPN
ajis02-6059	281	2	und	und	VERB
ajis02-6059	281	3	instanzenbau	instanzenbau	ADV
ajis02-6059	281	4	i	i	PRON
ajis02-6059	281	5	m	m	VERB
ajis02-6059	281	6	betrieb	betrieb	ADJ
ajis02-6059	281	7	.	.	PUNCT
ajis02-6059	282	1	grundprobleme	grundprobleme	PROPN
ajis02-6059	282	2	und	und	PROPN
ajis02-6059	282	3	grundprinzipien	grundprinzipien	NOUN
ajis02-6059	282	4	der	der	PROPN
ajis02-6059	282	5	organisation	organisation	PROPN
ajis02-6059	282	6	des	des	PROPN
ajis02-6059	282	7	betriebsaufbaus	betriebsaufbaus	PROPN
ajis02-6059	282	8	ii	ii	PROPN
ajis02-6059	282	9	.	.	PROPN
ajis02-6059	282	10	die	die	PROPN
ajis02-6059	282	11	betriebswirtschaft	betriebswirtschaft	PROPN
ajis02-6059	282	12	,	,	PUNCT
ajis02-6059	282	13	24(7	24(7	NUM
ajis02-6059	282	14	)	)	PUNCT
ajis02-6059	282	15	,	,	PUNCT
ajis02-6059	282	16	204	204	NUM
ajis02-6059	282	17	-	-	SYM
ajis02-6059	282	18	210	210	NUM
ajis02-6059	282	19	.	.	PUNCT
ajis02-6059	283	1	nordsieck	nordsieck	NOUN
ajis02-6059	283	2	,	,	PUNCT
ajis02-6059	283	3	f.	f.	PROPN
ajis02-6059	283	4	(	(	PUNCT
ajis02-6059	283	5	1961	1961	NUM
ajis02-6059	283	6	)	)	PUNCT
ajis02-6059	283	7	.	.	PUNCT
ajis02-6059	284	1	betriebsorganisation	betriebsorganisation	NOUN
ajis02-6059	284	2	.	.	PUNCT
ajis02-6059	285	1	betriebsaufbau	betriebsaufbau	PROPN
ajis02-6059	285	2	und	und	PROPN
ajis02-6059	285	3	betriebsablauf	betriebsablauf	PROPN
ajis02-6059	285	4	.	.	PUNCT
ajis02-6059	286	1	stuttgart	stuttgart	PROPN
ajis02-6059	286	2	:	:	PUNCT
ajis02-6059	286	3	poeschel	poeschel	PROPN
ajis02-6059	286	4	.	.	PUNCT
ajis02-6059	287	1	rosemann	rosemann	PROPN
ajis02-6059	287	2	,	,	PUNCT
ajis02-6059	287	3	m.	m.	NOUN
ajis02-6059	287	4	,	,	PUNCT
ajis02-6059	287	5	brocke	brocke	PROPN
ajis02-6059	287	6	,	,	PUNCT
ajis02-6059	287	7	j.	j.	PROPN
ajis02-6059	287	8	v.	v.	PROPN
ajis02-6059	287	9	,	,	PUNCT
ajis02-6059	287	10	van	van	PROPN
ajis02-6059	287	11	looy	looy	NOUN
ajis02-6059	287	12	,	,	PUNCT
ajis02-6059	287	13	a.	a.	PROPN
ajis02-6059	287	14	,	,	PUNCT
ajis02-6059	287	15	&	&	CCONJ
ajis02-6059	287	16	santoro	santoro	PROPN
ajis02-6059	287	17	,	,	PUNCT
ajis02-6059	287	18	f.	f.	PROPN
ajis02-6059	287	19	(	(	PUNCT
ajis02-6059	287	20	2024	2024	NUM
ajis02-6059	287	21	)	)	PUNCT
ajis02-6059	287	22	.	.	PUNCT
ajis02-6059	288	1	business	business	NOUN
ajis02-6059	288	2	process	process	NOUN
ajis02-6059	288	3	management	management	NOUN
ajis02-6059	288	4	in	in	ADP
ajis02-6059	288	5	the	the	DET
ajis02-6059	288	6	age	age	NOUN
ajis02-6059	288	7	of	of	ADP
ajis02-6059	288	8	ai	ai	PROPN
ajis02-6059	288	9	–	–	PUNCT
ajis02-6059	288	10	three	three	NUM
ajis02-6059	288	11	essential	essential	ADJ
ajis02-6059	288	12	drifts	drift	NOUN
ajis02-6059	288	13	.	.	PUNCT
ajis02-6059	289	1	information	information	NOUN
ajis02-6059	289	2	systems	system	NOUN
ajis02-6059	289	3	and	and	CCONJ
ajis02-6059	289	4	e	e	NOUN
ajis02-6059	289	5	-	-	NOUN
ajis02-6059	289	6	business	business	NOUN
ajis02-6059	289	7	management	management	NOUN
ajis02-6059	289	8	,	,	PUNCT
ajis02-6059	289	9	22(3	22(3	NUM
ajis02-6059	289	10	)	)	PUNCT
ajis02-6059	289	11	,	,	PUNCT
ajis02-6059	289	12	415	415	NUM
ajis02-6059	289	13	-	-	SYM
ajis02-6059	289	14	429	429	NUM
ajis02-6059	289	15	.	.	PUNCT
ajis02-6059	290	1	doi.org/10.1007/s10257-024-00689-9	doi.org/10.1007/s10257-024-00689-9	PROPN
ajis02-6059	290	2	setiawan	setiawan	PROPN
ajis02-6059	290	3	,	,	PUNCT
ajis02-6059	290	4	m.	m.	NOUN
ajis02-6059	290	5	a.	a.	PROPN
ajis02-6059	290	6	,	,	PUNCT
ajis02-6059	290	7	&	&	CCONJ
ajis02-6059	290	8	sadiq	sadiq	PROPN
ajis02-6059	290	9	,	,	PUNCT
ajis02-6059	290	10	s.	s.	PROPN
ajis02-6059	290	11	(	(	PUNCT
ajis02-6059	290	12	2013	2013	NUM
ajis02-6059	290	13	)	)	PUNCT
ajis02-6059	290	14	.	.	PUNCT
ajis02-6059	291	1	a	a	DET
ajis02-6059	291	2	methodology	methodology	NOUN
ajis02-6059	291	3	for	for	ADP
ajis02-6059	291	4	improving	improve	VERB
ajis02-6059	291	5	business	business	NOUN
ajis02-6059	291	6	process	process	NOUN
ajis02-6059	291	7	performance	performance	NOUN
ajis02-6059	291	8	through	through	ADP
ajis02-6059	291	9	positive	positive	ADJ
ajis02-6059	291	10	deviance	deviance	NOUN
ajis02-6059	291	11	.	.	PUNCT
ajis02-6059	292	1	international	international	ADJ
ajis02-6059	292	2	journal	journal	PROPN
ajis02-6059	292	3	of	of	ADP
ajis02-6059	292	4	information	information	NOUN
ajis02-6059	292	5	system	system	NOUN
ajis02-6059	292	6	modeling	modeling	NOUN
ajis02-6059	292	7	and	and	CCONJ
ajis02-6059	292	8	design	design	NOUN
ajis02-6059	292	9	(	(	PUNCT
ajis02-6059	292	10	ijismd	ijismd	NOUN
ajis02-6059	292	11	)	)	PUNCT
ajis02-6059	292	12	,	,	PUNCT
ajis02-6059	292	13	4(2	4(2	NUM
ajis02-6059	292	14	)	)	PUNCT
ajis02-6059	292	15	,	,	PUNCT
ajis02-6059	292	16	1	1	NUM
ajis02-6059	292	17	-	-	SYM
ajis02-6059	292	18	22	22	NUM
ajis02-6059	292	19	.	.	PUNCT
ajis02-6059	293	1	doi.org/10.4018/jismd.2013040101	doi.org/10.4018/jismd.2013040101	PROPN
ajis02-6059	293	2	shi	shi	PROPN
ajis02-6059	293	3	,	,	PUNCT
ajis02-6059	293	4	l.	l.	PROPN
ajis02-6059	293	5	,	,	PUNCT
ajis02-6059	293	6	liu	liu	PROPN
ajis02-6059	293	7	,	,	PUNCT
ajis02-6059	293	8	j.	j.	PROPN
ajis02-6059	293	9	,	,	PUNCT
ajis02-6059	293	10	li	li	PROPN
ajis02-6059	293	11	,	,	PUNCT
ajis02-6059	293	12	y.	y.	PROPN
ajis02-6059	293	13	,	,	PUNCT
ajis02-6059	293	14	&	&	CCONJ
ajis02-6059	293	15	foutz	foutz	ADJ
ajis02-6059	293	16	,	,	PUNCT
ajis02-6059	293	17	n.	n.	PROPN
ajis02-6059	293	18	z.	z.	PROPN
ajis02-6059	293	19	(	(	PUNCT
ajis02-6059	293	20	2025	2025	NUM
ajis02-6059	293	21	)	)	PUNCT
ajis02-6059	293	22	.	.	PUNCT
ajis02-6059	294	1	ephemeral	ephemeral	ADJ
ajis02-6059	294	2	state	state	NOUN
ajis02-6059	294	3	-	-	PUNCT
ajis02-6059	294	4	dependent	dependent	ADJ
ajis02-6059	294	5	recommendation	recommendation	NOUN
ajis02-6059	294	6	for	for	ADP
ajis02-6059	294	7	digital	digital	ADJ
ajis02-6059	294	8	content	content	NOUN
ajis02-6059	294	9	.	.	PUNCT
ajis02-6059	295	1	information	information	NOUN
ajis02-6059	295	2	systems	system	NOUN
ajis02-6059	295	3	research	research	NOUN
ajis02-6059	295	4	,	,	PUNCT
ajis02-6059	295	5	0(0	0(0	NUM
ajis02-6059	295	6	)	)	PUNCT
ajis02-6059	295	7	,	,	PUNCT
ajis02-6059	295	8	null	null	NOUN
ajis02-6059	295	9	.	.	PUNCT
ajis02-6059	296	1	doi.org/10.1287/isre.2022.664	doi.org/10.1287/isre.2022.664	ADJ
ajis02-6059	296	2	australasian	australasian	ADJ
ajis02-6059	296	3	journal	journal	NOUN
ajis02-6059	296	4	of	of	ADP
ajis02-6059	296	5	information	information	NOUN
ajis02-6059	296	6	systems	system	NOUN
ajis02-6059	296	7	bandara	bandara	PROPN
ajis02-6059	296	8	,	,	PUNCT
ajis02-6059	296	9	leyer	leyer	NOUN
ajis02-6059	296	10	and	and	CCONJ
ajis02-6059	296	11	rosemann	rosemann	PROPN
ajis02-6059	296	12	2025	2025	NUM
ajis02-6059	296	13	,	,	PUNCT
ajis02-6059	296	14	vol	vol	NOUN
ajis02-6059	296	15	29	29	NUM
ajis02-6059	296	16	.	.	PUNCT
ajis02-6059	296	17	,	,	PUNCT
ajis02-6059	296	18	provocation	provocation	NOUN
ajis02-6059	296	19	from	from	ADP
ajis02-6059	296	20	automation	automation	NOUN
ajis02-6059	296	21	to	to	PART
ajis02-6059	296	22	autonomisation	autonomisation	NOUN
ajis02-6059	296	23	15	15	NUM
ajis02-6059	296	24	strong	strong	ADJ
ajis02-6059	296	25	,	,	PUNCT
ajis02-6059	296	26	d.	d.	PROPN
ajis02-6059	296	27	m.	m.	PROPN
ajis02-6059	296	28	,	,	PUNCT
ajis02-6059	296	29	&	&	CCONJ
ajis02-6059	296	30	volkoff	volkoff	NOUN
ajis02-6059	296	31	,	,	PUNCT
ajis02-6059	296	32	o.	o.	PROPN
ajis02-6059	296	33	(	(	PUNCT
ajis02-6059	296	34	2010	2010	NUM
ajis02-6059	296	35	)	)	PUNCT
ajis02-6059	296	36	.	.	PUNCT
ajis02-6059	297	1	understanding	understanding	NOUN
ajis02-6059	297	2	organization?enterprise	organization?enterprise	PROPN
ajis02-6059	297	3	system	system	NOUN
ajis02-6059	297	4	fit	fit	NOUN
ajis02-6059	297	5	:	:	PUNCT
ajis02-6059	297	6	a	a	DET
ajis02-6059	297	7	path	path	NOUN
ajis02-6059	297	8	to	to	ADP
ajis02-6059	297	9	theorizing	theorize	VERB
ajis02-6059	297	10	the	the	DET
ajis02-6059	297	11	information	information	NOUN
ajis02-6059	297	12	technology	technology	NOUN
ajis02-6059	297	13	artifact	artifact	PROPN
ajis02-6059	297	14	.	.	PUNCT
ajis02-6059	298	1	mis	mis	PROPN
ajis02-6059	298	2	quarterly	quarterly	PROPN
ajis02-6059	298	3	,	,	PUNCT
ajis02-6059	298	4	34(4	34(4	NUM
ajis02-6059	298	5	)	)	PUNCT
ajis02-6059	298	6	,	,	PUNCT
ajis02-6059	298	7	731	731	NUM
ajis02-6059	298	8	-	-	SYM
ajis02-6059	298	9	756	756	NUM
ajis02-6059	298	10	.	.	PUNCT
ajis02-6059	299	1	doi.org/10.2307/25750703	doi.org/10.2307/25750703	PROPN
ajis02-6059	299	2	van	van	PROPN
ajis02-6059	299	3	der	der	PROPN
ajis02-6059	299	4	aalst	aalst	PROPN
ajis02-6059	299	5	,	,	PUNCT
ajis02-6059	299	6	w.	w.	PROPN
ajis02-6059	299	7	m.	m.	PROPN
ajis02-6059	299	8	,	,	PUNCT
ajis02-6059	299	9	&	&	CCONJ
ajis02-6059	299	10	van	van	PROPN
ajis02-6059	299	11	hee	hee	PROPN
ajis02-6059	299	12	,	,	PUNCT
ajis02-6059	299	13	k.	k.	PROPN
ajis02-6059	299	14	m.	m.	PROPN
ajis02-6059	299	15	(	(	PUNCT
ajis02-6059	299	16	1995	1995	NUM
ajis02-6059	299	17	)	)	PUNCT
ajis02-6059	299	18	.	.	PUNCT
ajis02-6059	300	1	framework	framework	NOUN
ajis02-6059	300	2	for	for	ADP
ajis02-6059	300	3	business	business	NOUN
ajis02-6059	300	4	process	process	NOUN
ajis02-6059	300	5	redesign	redesign	NOUN
ajis02-6059	300	6	.	.	PUNCT
ajis02-6059	301	1	proceedings	proceeding	NOUN
ajis02-6059	301	2	4th	4th	ADJ
ajis02-6059	301	3	ieee	ieee	NOUN
ajis02-6059	301	4	workshop	workshop	NOUN
ajis02-6059	301	5	on	on	ADP
ajis02-6059	301	6	enabling	enable	VERB
ajis02-6059	301	7	technologies	technology	NOUN
ajis02-6059	301	8	:	:	PUNCT
ajis02-6059	301	9	infrastructure	infrastructure	NOUN
ajis02-6059	301	10	for	for	ADP
ajis02-6059	301	11	collaborative	collaborative	ADJ
ajis02-6059	301	12	enterprises	enterprise	NOUN
ajis02-6059	301	13	(	(	PUNCT
ajis02-6059	301	14	wet	wet	ADJ
ajis02-6059	301	15	ice'95	ice'95	PROPN
ajis02-6059	301	16	)	)	PUNCT
ajis02-6059	301	17	,	,	PUNCT
ajis02-6059	301	18	wurm	wurm	NOUN
ajis02-6059	301	19	,	,	PUNCT
ajis02-6059	301	20	b.	b.	PROPN
ajis02-6059	301	21	,	,	PUNCT
ajis02-6059	301	22	goel	goel	PROPN
ajis02-6059	301	23	,	,	PUNCT
ajis02-6059	301	24	k.	k.	PROPN
ajis02-6059	301	25	,	,	PUNCT
ajis02-6059	301	26	bandara	bandara	PROPN
ajis02-6059	301	27	,	,	PUNCT
ajis02-6059	301	28	w.	w.	PROPN
ajis02-6059	301	29	,	,	PUNCT
ajis02-6059	301	30	&	&	CCONJ
ajis02-6059	301	31	rosemann	rosemann	PROPN
ajis02-6059	301	32	,	,	PUNCT
ajis02-6059	301	33	m.	m.	NOUN
ajis02-6059	301	34	(	(	PUNCT
ajis02-6059	301	35	2019	2019	NUM
ajis02-6059	301	36	)	)	PUNCT
ajis02-6059	301	37	.	.	PUNCT
ajis02-6059	302	1	design	design	NOUN
ajis02-6059	302	2	patterns	pattern	NOUN
ajis02-6059	302	3	for	for	ADP
ajis02-6059	302	4	business	business	NOUN
ajis02-6059	302	5	process	process	NOUN
ajis02-6059	302	6	individualization	individualization	NOUN
ajis02-6059	302	7	.	.	PUNCT
ajis02-6059	303	1	in	in	ADP
ajis02-6059	303	2	t.	t.	PROPN
ajis02-6059	303	3	hildebrandt	hildebrandt	PROPN
ajis02-6059	303	4	,	,	PUNCT
ajis02-6059	303	5	b.	b.	PROPN
ajis02-6059	303	6	f.	f.	PROPN
ajis02-6059	303	7	van	van	PROPN
ajis02-6059	303	8	dongen	dongen	PROPN
ajis02-6059	303	9	,	,	PUNCT
ajis02-6059	303	10	m.	m.	NOUN
ajis02-6059	303	11	röglinger	röglinger	PROPN
ajis02-6059	303	12	,	,	PUNCT
ajis02-6059	303	13	&	&	CCONJ
ajis02-6059	303	14	j.	j.	PROPN
ajis02-6059	303	15	mendling	mendling	PROPN
ajis02-6059	303	16	(	(	PUNCT
ajis02-6059	303	17	eds	ed	NOUN
ajis02-6059	303	18	.	.	PUNCT
ajis02-6059	303	19	)	)	PUNCT
ajis02-6059	303	20	,	,	PUNCT
ajis02-6059	303	21	(	(	PUNCT
ajis02-6059	303	22	vol	vol	NOUN
ajis02-6059	303	23	.	.	NOUN
ajis02-6059	303	24	11080	11080	NUM
ajis02-6059	303	25	,	,	PUNCT
ajis02-6059	303	26	pp	pp	ADV
ajis02-6059	303	27	.	.	PUNCT
ajis02-6059	303	28	370	370	NUM
ajis02-6059	303	29	-	-	SYM
ajis02-6059	303	30	385	385	NUM
ajis02-6059	303	31	)	)	PUNCT
ajis02-6059	303	32	.	.	PUNCT
ajis02-6059	304	1	springer	springer	NOUN
ajis02-6059	304	2	international	international	ADJ
ajis02-6059	304	3	publishing	publishing	NOUN
ajis02-6059	304	4	.	.	PUNCT
ajis02-6059	305	1	doi.org/10.1007/978-3-030-266196_24	doi.org/10.1007/978-3-030-266196_24	PROPN
ajis02-6059	305	2	xu	xu	PROPN
ajis02-6059	305	3	,	,	PUNCT
ajis02-6059	305	4	h.	h.	PROPN
ajis02-6059	305	5	,	,	PUNCT
ajis02-6059	305	6	luo	luo	PROPN
ajis02-6059	305	7	,	,	PUNCT
ajis02-6059	305	8	x.	x.	PROPN
ajis02-6059	305	9	,	,	PUNCT
ajis02-6059	305	10	carroll	carroll	PROPN
ajis02-6059	305	11	,	,	PUNCT
ajis02-6059	305	12	j.	j.	PROPN
ajis02-6059	305	13	m.	m.	PROPN
ajis02-6059	305	14	,	,	PUNCT
ajis02-6059	305	15	&	&	CCONJ
ajis02-6059	305	16	rosson	rosson	PROPN
ajis02-6059	305	17	,	,	PUNCT
ajis02-6059	305	18	m.	m.	PROPN
ajis02-6059	305	19	b.	b.	PROPN
ajis02-6059	305	20	(	(	PUNCT
ajis02-6059	305	21	2011	2011	NUM
ajis02-6059	305	22	)	)	PUNCT
ajis02-6059	305	23	.	.	PUNCT
ajis02-6059	306	1	the	the	DET
ajis02-6059	306	2	personalization	personalization	NOUN
ajis02-6059	306	3	privacy	privacy	NOUN
ajis02-6059	306	4	paradox	paradox	NOUN
ajis02-6059	306	5	:	:	PUNCT
ajis02-6059	306	6	an	an	DET
ajis02-6059	306	7	exploratory	exploratory	ADJ
ajis02-6059	306	8	study	study	NOUN
ajis02-6059	306	9	of	of	ADP
ajis02-6059	306	10	decision	decision	NOUN
ajis02-6059	306	11	making	making	NOUN
ajis02-6059	306	12	process	process	NOUN
ajis02-6059	306	13	for	for	ADP
ajis02-6059	306	14	location	location	NOUN
ajis02-6059	306	15	-	-	PUNCT
ajis02-6059	306	16	aware	aware	ADJ
ajis02-6059	306	17	marketing	marketing	NOUN
ajis02-6059	306	18	.	.	PUNCT
ajis02-6059	307	1	decision	decision	NOUN
ajis02-6059	307	2	support	support	NOUN
ajis02-6059	307	3	systems	system	NOUN
ajis02-6059	307	4	,	,	PUNCT
ajis02-6059	307	5	51(1	51(1	NUM
ajis02-6059	307	6	)	)	PUNCT
ajis02-6059	307	7	,	,	PUNCT
ajis02-6059	307	8	42	42	NUM
ajis02-6059	307	9	-	-	SYM
ajis02-6059	307	10	52	52	NUM
ajis02-6059	307	11	.	.	PUNCT
ajis02-6059	308	1	doi.org/10.1016/j.dss.2010.11.017	doi.org/10.1016/j.dss.2010.11.017	PROPN
ajis02-6059	308	2	zhu	zhu	PROPN
ajis02-6059	308	3	,	,	PUNCT
ajis02-6059	308	4	y.-q	y.-q	PROPN
ajis02-6059	308	5	.	.	PROPN
ajis02-6059	308	6	,	,	PUNCT
ajis02-6059	308	7	&	&	CCONJ
ajis02-6059	308	8	kanjanamekanant	kanjanamekanant	PROPN
ajis02-6059	308	9	,	,	PUNCT
ajis02-6059	308	10	k.	k.	PROPN
ajis02-6059	308	11	(	(	PUNCT
ajis02-6059	308	12	2021	2021	NUM
ajis02-6059	308	13	)	)	PUNCT
ajis02-6059	308	14	.	.	PUNCT
ajis02-6059	309	1	no	no	DET
ajis02-6059	309	2	trespassing	trespassing	NOUN
ajis02-6059	309	3	:	:	PUNCT
ajis02-6059	309	4	exploring	explore	VERB
ajis02-6059	309	5	privacy	privacy	NOUN
ajis02-6059	309	6	boundaries	boundary	NOUN
ajis02-6059	309	7	in	in	ADP
ajis02-6059	309	8	personalized	personalized	ADJ
ajis02-6059	309	9	advertisement	advertisement	NOUN
ajis02-6059	309	10	and	and	CCONJ
ajis02-6059	309	11	its	its	PRON
ajis02-6059	309	12	effects	effect	NOUN
ajis02-6059	309	13	on	on	ADP
ajis02-6059	309	14	ad	ad	NOUN
ajis02-6059	309	15	attitude	attitude	NOUN
ajis02-6059	309	16	and	and	CCONJ
ajis02-6059	309	17	purchase	purchase	NOUN
ajis02-6059	309	18	intentions	intention	NOUN
ajis02-6059	309	19	on	on	ADP
ajis02-6059	309	20	social	social	ADJ
ajis02-6059	309	21	media	medium	NOUN
ajis02-6059	309	22	.	.	PUNCT
ajis02-6059	310	1	information	information	NOUN
ajis02-6059	310	2	&	&	CCONJ
ajis02-6059	310	3	management	management	PROPN
ajis02-6059	310	4	,	,	PUNCT
ajis02-6059	310	5	58(2	58(2	NUM
ajis02-6059	310	6	)	)	PUNCT
ajis02-6059	310	7	,	,	PUNCT
ajis02-6059	310	8	103314	103314	NUM
ajis02-6059	310	9	.	.	PUNCT
ajis02-6059	311	1	doi.org/10.1016/j.im.2020.103314	doi.org/10.1016/j.im.2020.103314	ADJ
ajis02-6059	311	2	copyright	copyright	NOUN
ajis02-6059	311	3	copyright	copyright	NOUN
ajis02-6059	311	4	©	©	PROPN
ajis02-6059	311	5	2025	2025	NUM
ajis02-6059	311	6	bandara	bandara	NOUN
ajis02-6059	311	7	,	,	PUNCT
ajis02-6059	311	8	w.	w.	PROPN
ajis02-6059	311	9	,	,	PUNCT
ajis02-6059	311	10	leyer	leyer	NOUN
ajis02-6059	311	11	,	,	PUNCT
ajis02-6059	311	12	m.	m.	NOUN
ajis02-6059	311	13	and	and	CCONJ
ajis02-6059	311	14	rosemann	rosemann	PROPN
ajis02-6059	311	15	,	,	PUNCT
ajis02-6059	311	16	m.	m.	NOUN
ajis02-6059	311	17	this	this	PRON
ajis02-6059	311	18	is	be	AUX
ajis02-6059	311	19	an	an	DET
ajis02-6059	311	20	open	open	ADJ
ajis02-6059	311	21	-	-	PUNCT
ajis02-6059	311	22	access	access	NOUN
ajis02-6059	311	23	article	article	NOUN
ajis02-6059	311	24	licensed	license	VERB
ajis02-6059	311	25	under	under	ADP
ajis02-6059	311	26	a	a	DET
ajis02-6059	311	27	creative	creative	ADJ
ajis02-6059	311	28	commons	common	NOUN
ajis02-6059	311	29	attribution	attribution	NOUN
ajis02-6059	311	30	-	-	PUNCT
ajis02-6059	311	31	non	non	ADJ
ajis02-6059	311	32	-	-	ADJ
ajis02-6059	311	33	commercial	commercial	ADJ
ajis02-6059	311	34	4.0	4.0	NUM
ajis02-6059	311	35	australia	australia	NOUN
ajis02-6059	311	36	license	license	NOUN
ajis02-6059	311	37	,	,	PUNCT
ajis02-6059	311	38	which	which	PRON
ajis02-6059	311	39	permits	permit	VERB
ajis02-6059	311	40	non	non	ADJ
ajis02-6059	311	41	-	-	ADJ
ajis02-6059	311	42	commercial	commercial	ADJ
ajis02-6059	311	43	use	use	NOUN
ajis02-6059	311	44	,	,	PUNCT
ajis02-6059	311	45	distribution	distribution	NOUN
ajis02-6059	311	46	,	,	PUNCT
ajis02-6059	311	47	and	and	CCONJ
ajis02-6059	311	48	reproduction	reproduction	NOUN
ajis02-6059	311	49	in	in	ADP
ajis02-6059	311	50	any	any	DET
ajis02-6059	311	51	medium	medium	NOUN
ajis02-6059	311	52	,	,	PUNCT
ajis02-6059	311	53	provided	provide	VERB
ajis02-6059	311	54	the	the	DET
ajis02-6059	311	55	original	original	ADJ
ajis02-6059	311	56	author	author	NOUN
ajis02-6059	311	57	and	and	CCONJ
ajis02-6059	311	58	ajis	ajis	ADV
ajis02-6059	311	59	are	be	AUX
ajis02-6059	311	60	credited	credit	VERB
ajis02-6059	311	61	.	.	PUNCT
ajis02-6059	312	1	doi	doi	NOUN
ajis02-6059	312	2	:	:	PUNCT
ajis02-6059	312	3	https://doi.org/10.3127/ajis.v29.6059	https://doi.org/10.3127/ajis.v29.6059	NOUN