id	sid	tid	token	lemma	pos
ajis02-70	1	1	microsoft	microsoft	PROPN
ajis02-70	1	2	word	word	NOUN
ajis02-70	1	3	13	13	NUM
ajis02-70	1	4	1	1	NUM
ajis02-70	1	5	marina.doc	marina.doc	PROPN
ajis02-70	1	6	ajis	ajis	ADV
ajis02-70	1	7	vol	vol	NOUN
ajis02-70	1	8	13	13	NUM
ajis02-70	1	9	,	,	PUNCT
ajis02-70	1	10	no	no	INTJ
ajis02-70	1	11	.	.	NOUN
ajis02-70	1	12	1	1	NUM
ajis02-70	1	13	september	september	PROPN
ajis02-70	1	14	2005	2005	NUM
ajis02-70	1	15	176	176	NUM
ajis02-70	1	16	issues	issue	NOUN
ajis02-70	1	17	in	in	ADP
ajis02-70	1	18	it	it	PRON
ajis02-70	1	19	service	service	NOUN
ajis02-70	1	20	-	-	PUNCT
ajis02-70	1	21	oriented	orient	VERB
ajis02-70	1	22	requirements	requirement	NOUN
ajis02-70	1	23	engineering	engineer	VERB
ajis02-70	1	24	sharman	sharman	PROPN
ajis02-70	1	25	lichtenstein	lichtenstein	PROPN
ajis02-70	1	26	sharman.lichtenstein@deakin.edu.au	sharman.lichtenstein@deakin.edu.au	PROPN
ajis02-70	1	27	lemai	lemai	PROPN
ajis02-70	1	28	nguyen	nguyen	PROPN
ajis02-70	1	29	lemai.nguyen@deakin.edu.au	lemai.nguyen@deakin.edu.au	PROPN
ajis02-70	1	30	alexia	alexia	PROPN
ajis02-70	1	31	hunter	hunter	PROPN
ajis02-70	1	32	alexia_h@bigpond.net.au	alexia_h@bigpond.net.au	PROPN
ajis02-70	1	33	school	school	NOUN
ajis02-70	1	34	of	of	ADP
ajis02-70	1	35	information	information	NOUN
ajis02-70	1	36	systems	system	NOUN
ajis02-70	1	37	,	,	PUNCT
ajis02-70	1	38	faculty	faculty	NOUN
ajis02-70	1	39	of	of	ADP
ajis02-70	1	40	business	business	NOUN
ajis02-70	1	41	and	and	CCONJ
ajis02-70	1	42	law	law	PROPN
ajis02-70	1	43	deakin	deakin	PROPN
ajis02-70	1	44	university	university	PROPN
ajis02-70	1	45	,	,	PUNCT
ajis02-70	1	46	221	221	NUM
ajis02-70	1	47	burwood	burwood	PROPN
ajis02-70	1	48	highway	highway	PROPN
ajis02-70	1	49	,	,	PUNCT
ajis02-70	1	50	burwood	burwood	PROPN
ajis02-70	1	51	,	,	PUNCT
ajis02-70	1	52	australia	australia	PROPN
ajis02-70	1	53	3125	3125	NUM
ajis02-70	1	54	abstract	abstract	ADJ
ajis02-70	1	55	corporate	corporate	ADJ
ajis02-70	1	56	information	information	NOUN
ajis02-70	1	57	technology	technology	NOUN
ajis02-70	1	58	(	(	PUNCT
ajis02-70	1	59	it	it	PRON
ajis02-70	1	60	)	)	PUNCT
ajis02-70	1	61	management	management	NOUN
ajis02-70	1	62	is	be	AUX
ajis02-70	1	63	increasingly	increasingly	ADV
ajis02-70	1	64	service	service	NOUN
ajis02-70	1	65	-	-	PUNCT
ajis02-70	1	66	oriented	orient	VERB
ajis02-70	1	67	,	,	PUNCT
ajis02-70	1	68	offering	offer	VERB
ajis02-70	1	69	continuous	continuous	ADJ
ajis02-70	1	70	evaluation	evaluation	NOUN
ajis02-70	1	71	and	and	CCONJ
ajis02-70	1	72	improvement	improvement	NOUN
ajis02-70	1	73	of	of	ADP
ajis02-70	1	74	application	application	NOUN
ajis02-70	1	75	,	,	PUNCT
ajis02-70	1	76	communication	communication	NOUN
ajis02-70	1	77	,	,	PUNCT
ajis02-70	1	78	delivery	delivery	NOUN
ajis02-70	1	79	and	and	CCONJ
ajis02-70	1	80	support	support	NOUN
ajis02-70	1	81	services	service	NOUN
ajis02-70	1	82	to	to	ADP
ajis02-70	1	83	internal	internal	ADJ
ajis02-70	1	84	and	and	CCONJ
ajis02-70	1	85	external	external	ADJ
ajis02-70	1	86	customers	customer	NOUN
ajis02-70	1	87	.	.	PUNCT
ajis02-70	2	1	service	service	NOUN
ajis02-70	2	2	-	-	PUNCT
ajis02-70	2	3	oriented	orient	VERB
ajis02-70	2	4	requirements	requirement	NOUN
ajis02-70	2	5	engineering	engineering	NOUN
ajis02-70	2	6	(	(	PUNCT
ajis02-70	2	7	sore	sore	ADJ
ajis02-70	2	8	)	)	PUNCT
ajis02-70	2	9	plays	play	VERB
ajis02-70	2	10	a	a	DET
ajis02-70	2	11	significant	significant	ADJ
ajis02-70	2	12	role	role	NOUN
ajis02-70	2	13	in	in	ADP
ajis02-70	2	14	identifying	identify	VERB
ajis02-70	2	15	and	and	CCONJ
ajis02-70	2	16	specifying	specify	VERB
ajis02-70	2	17	service	service	NOUN
ajis02-70	2	18	requirements	requirement	NOUN
ajis02-70	2	19	,	,	PUNCT
ajis02-70	2	20	formally	formally	ADV
ajis02-70	2	21	defined	define	VERB
ajis02-70	2	22	through	through	ADP
ajis02-70	2	23	service	service	NOUN
ajis02-70	2	24	-	-	PUNCT
ajis02-70	2	25	level	level	NOUN
ajis02-70	2	26	agreements	agreement	NOUN
ajis02-70	2	27	(	(	PUNCT
ajis02-70	2	28	slas	slas	PROPN
ajis02-70	2	29	)	)	PUNCT
ajis02-70	2	30	.	.	PUNCT
ajis02-70	3	1	however	however	ADV
ajis02-70	3	2	,	,	PUNCT
ajis02-70	3	3	the	the	DET
ajis02-70	3	4	new	new	ADJ
ajis02-70	3	5	frameworks	framework	NOUN
ajis02-70	3	6	and	and	CCONJ
ajis02-70	3	7	approaches	approach	NOUN
ajis02-70	3	8	emerging	emerge	VERB
ajis02-70	3	9	to	to	PART
ajis02-70	3	10	guide	guide	VERB
ajis02-70	3	11	these	these	DET
ajis02-70	3	12	developments	development	NOUN
ajis02-70	3	13	have	have	AUX
ajis02-70	3	14	not	not	PART
ajis02-70	3	15	yet	yet	ADV
ajis02-70	3	16	addressed	address	VERB
ajis02-70	3	17	how	how	SCONJ
ajis02-70	3	18	requirements	requirement	NOUN
ajis02-70	3	19	for	for	ADP
ajis02-70	3	20	such	such	ADJ
ajis02-70	3	21	services	service	NOUN
ajis02-70	3	22	can	can	AUX
ajis02-70	3	23	be	be	AUX
ajis02-70	3	24	effectively	effectively	ADV
ajis02-70	3	25	developed	develop	VERB
ajis02-70	3	26	,	,	PUNCT
ajis02-70	3	27	nor	nor	CCONJ
ajis02-70	3	28	identified	identify	VERB
ajis02-70	3	29	the	the	DET
ajis02-70	3	30	diverse	diverse	ADJ
ajis02-70	3	31	issues	issue	NOUN
ajis02-70	3	32	involved	involve	VERB
ajis02-70	3	33	.	.	PUNCT
ajis02-70	4	1	we	we	PRON
ajis02-70	4	2	report	report	VERB
ajis02-70	4	3	a	a	DET
ajis02-70	4	4	case	case	NOUN
ajis02-70	4	5	study	study	NOUN
ajis02-70	4	6	of	of	ADP
ajis02-70	4	7	a	a	DET
ajis02-70	4	8	web	web	NOUN
ajis02-70	4	9	services	service	NOUN
ajis02-70	4	10	team	team	NOUN
ajis02-70	4	11	development	development	NOUN
ajis02-70	4	12	of	of	ADP
ajis02-70	4	13	requirements	requirement	NOUN
ajis02-70	4	14	for	for	ADP
ajis02-70	4	15	an	an	DET
ajis02-70	4	16	internal	internal	ADJ
ajis02-70	4	17	service	service	NOUN
ajis02-70	4	18	desk	desk	NOUN
ajis02-70	4	19	service	service	NOUN
ajis02-70	4	20	.	.	PUNCT
ajis02-70	5	1	the	the	DET
ajis02-70	5	2	study	study	NOUN
ajis02-70	5	3	revealed	reveal	VERB
ajis02-70	5	4	five	five	NUM
ajis02-70	5	5	main	main	ADJ
ajis02-70	5	6	issues	issue	NOUN
ajis02-70	5	7	of	of	ADP
ajis02-70	5	8	concern	concern	NOUN
ajis02-70	5	9	when	when	SCONJ
ajis02-70	5	10	developing	develop	VERB
ajis02-70	5	11	service	service	NOUN
ajis02-70	5	12	provider	provider	NOUN
ajis02-70	5	13	requirements	requirement	NOUN
ajis02-70	5	14	:	:	PUNCT
ajis02-70	5	15	service	service	NOUN
ajis02-70	5	16	roles	role	NOUN
ajis02-70	5	17	,	,	PUNCT
ajis02-70	5	18	responsibilities	responsibility	NOUN
ajis02-70	5	19	and	and	CCONJ
ajis02-70	5	20	accountability	accountability	NOUN
ajis02-70	5	21	;	;	PUNCT
ajis02-70	5	22	service	service	NOUN
ajis02-70	5	23	performance	performance	NOUN
ajis02-70	5	24	metrics	metric	NOUN
ajis02-70	5	25	;	;	PUNCT
ajis02-70	5	26	resolution	resolution	NOUN
ajis02-70	5	27	of	of	ADP
ajis02-70	5	28	conflicting	conflicting	ADJ
ajis02-70	5	29	stakeholder	stakeholder	NOUN
ajis02-70	5	30	service	service	NOUN
ajis02-70	5	31	requirements	requirement	NOUN
ajis02-70	5	32	;	;	PUNCT
ajis02-70	5	33	customer	customer	NOUN
ajis02-70	5	34	acceptance	acceptance	NOUN
ajis02-70	5	35	of	of	ADP
ajis02-70	5	36	service	service	NOUN
ajis02-70	5	37	change	change	NOUN
ajis02-70	5	38	;	;	PUNCT
ajis02-70	5	39	and	and	CCONJ
ajis02-70	5	40	service	service	NOUN
ajis02-70	5	41	provider	provider	NOUN
ajis02-70	5	42	team	team	NOUN
ajis02-70	5	43	structure	structure	NOUN
ajis02-70	5	44	.	.	PUNCT
ajis02-70	6	1	this	this	DET
ajis02-70	6	2	study	study	NOUN
ajis02-70	6	3	suggests	suggest	VERB
ajis02-70	6	4	that	that	SCONJ
ajis02-70	6	5	in	in	ADP
ajis02-70	6	6	the	the	DET
ajis02-70	6	7	new	new	ADJ
ajis02-70	6	8	it	it	PRON
ajis02-70	6	9	services	service	NOUN
ajis02-70	6	10	era	era	NOUN
ajis02-70	6	11	,	,	PUNCT
ajis02-70	6	12	new	new	ADJ
ajis02-70	6	13	techniques	technique	NOUN
ajis02-70	6	14	and	and	CCONJ
ajis02-70	6	15	approaches	approach	NOUN
ajis02-70	6	16	are	be	AUX
ajis02-70	6	17	needed	need	VERB
ajis02-70	6	18	for	for	ADP
ajis02-70	6	19	eliciting	elicit	VERB
ajis02-70	6	20	and	and	CCONJ
ajis02-70	6	21	determining	determine	VERB
ajis02-70	6	22	provider	provider	NOUN
ajis02-70	6	23	and	and	CCONJ
ajis02-70	6	24	customer	customer	NOUN
ajis02-70	6	25	requirements	requirement	NOUN
ajis02-70	6	26	that	that	PRON
ajis02-70	6	27	involve	involve	VERB
ajis02-70	6	28	key	key	ADJ
ajis02-70	6	29	stakeholder	stakeholder	NOUN
ajis02-70	6	30	groups	group	NOUN
ajis02-70	6	31	equitably	equitably	ADV
ajis02-70	6	32	and	and	CCONJ
ajis02-70	6	33	more	more	ADV
ajis02-70	6	34	closely	closely	ADV
ajis02-70	6	35	negotiate	negotiate	VERB
ajis02-70	6	36	the	the	DET
ajis02-70	6	37	sometimes	sometimes	ADV
ajis02-70	6	38	-	-	PUNCT
ajis02-70	6	39	conflicting	conflict	VERB
ajis02-70	6	40	provider	provider	NOUN
ajis02-70	6	41	and	and	CCONJ
ajis02-70	6	42	customer	customer	NOUN
ajis02-70	6	43	needs	need	NOUN
ajis02-70	6	44	.	.	PUNCT
ajis02-70	7	1	keywords	keyword	NOUN
ajis02-70	7	2	:	:	PUNCT
ajis02-70	7	3	it	it	PRON
ajis02-70	7	4	service	service	NOUN
ajis02-70	7	5	management	management	NOUN
ajis02-70	7	6	,	,	PUNCT
ajis02-70	7	7	it	it	PRON
ajis02-70	7	8	services	service	NOUN
ajis02-70	7	9	,	,	PUNCT
ajis02-70	7	10	web	web	NOUN
ajis02-70	7	11	services	service	NOUN
ajis02-70	7	12	,	,	PUNCT
ajis02-70	7	13	socio	socio	NOUN
ajis02-70	7	14	-	-	PUNCT
ajis02-70	7	15	technical	technical	ADJ
ajis02-70	7	16	,	,	PUNCT
ajis02-70	7	17	requirements	requirement	NOUN
ajis02-70	7	18	engineering	engineer	VERB
ajis02-70	7	19	acknowledgement	acknowledgement	NOUN
ajis02-70	7	20	:	:	PUNCT
ajis02-70	7	21	this	this	DET
ajis02-70	7	22	paper	paper	NOUN
ajis02-70	7	23	was	be	AUX
ajis02-70	7	24	presented	present	VERB
ajis02-70	7	25	at	at	ADP
ajis02-70	7	26	9	9	NUM
ajis02-70	7	27	th	th	X
ajis02-70	7	28	australian	australian	ADJ
ajis02-70	7	29	workshop	workshop	NOUN
ajis02-70	7	30	on	on	ADP
ajis02-70	7	31	requirements	requirement	NOUN
ajis02-70	7	32	engineering	engineering	PROPN
ajis02-70	7	33	,	,	PUNCT
ajis02-70	7	34	awre’04	awre’04	PROPN
ajis02-70	7	35	,	,	PUNCT
ajis02-70	7	36	6	6	NUM
ajis02-70	7	37	-	-	SYM
ajis02-70	7	38	7	7	NUM
ajis02-70	7	39	december	december	PROPN
ajis02-70	7	40	,	,	PUNCT
ajis02-70	7	41	adelaide	adelaide	PROPN
ajis02-70	7	42	,	,	PUNCT
ajis02-70	7	43	australia	australia	PROPN
ajis02-70	7	44	.	.	PUNCT
ajis02-70	8	1	introduction	introduction	NOUN
ajis02-70	8	2	in	in	ADP
ajis02-70	8	3	an	an	DET
ajis02-70	8	4	increasingly	increasingly	ADV
ajis02-70	8	5	service	service	NOUN
ajis02-70	8	6	-	-	PUNCT
ajis02-70	8	7	oriented	orient	VERB
ajis02-70	8	8	economy	economy	NOUN
ajis02-70	8	9	,	,	PUNCT
ajis02-70	8	10	corporate	corporate	ADJ
ajis02-70	8	11	information	information	NOUN
ajis02-70	8	12	technology	technology	NOUN
ajis02-70	8	13	(	(	PUNCT
ajis02-70	8	14	it	it	PRON
ajis02-70	8	15	)	)	PUNCT
ajis02-70	8	16	management	management	NOUN
ajis02-70	8	17	is	be	AUX
ajis02-70	8	18	evolving	evolve	VERB
ajis02-70	8	19	towards	towards	ADP
ajis02-70	8	20	service	service	NOUN
ajis02-70	8	21	-	-	PUNCT
ajis02-70	8	22	based	base	VERB
ajis02-70	8	23	models	model	NOUN
ajis02-70	8	24	that	that	PRON
ajis02-70	8	25	offer	offer	VERB
ajis02-70	8	26	continuous	continuous	ADJ
ajis02-70	8	27	evaluation	evaluation	NOUN
ajis02-70	8	28	and	and	CCONJ
ajis02-70	8	29	improvement	improvement	NOUN
ajis02-70	8	30	of	of	ADP
ajis02-70	8	31	application	application	NOUN
ajis02-70	8	32	,	,	PUNCT
ajis02-70	8	33	communication	communication	NOUN
ajis02-70	8	34	,	,	PUNCT
ajis02-70	8	35	delivery	delivery	NOUN
ajis02-70	8	36	and	and	CCONJ
ajis02-70	8	37	support	support	NOUN
ajis02-70	8	38	services	service	NOUN
ajis02-70	8	39	to	to	ADP
ajis02-70	8	40	internal	internal	ADJ
ajis02-70	8	41	and	and	CCONJ
ajis02-70	8	42	external	external	ADJ
ajis02-70	8	43	customers	customer	NOUN
ajis02-70	8	44	(	(	PUNCT
ajis02-70	8	45	mayerl	mayerl	NOUN
ajis02-70	8	46	et	et	NOUN
ajis02-70	8	47	al	al	PROPN
ajis02-70	8	48	.	.	PROPN
ajis02-70	8	49	,	,	PUNCT
ajis02-70	8	50	2000	2000	NUM
ajis02-70	8	51	;	;	PUNCT
ajis02-70	8	52	niessink	niessink	PROPN
ajis02-70	8	53	&	&	CCONJ
ajis02-70	8	54	vliet	vliet	PROPN
ajis02-70	8	55	,	,	PUNCT
ajis02-70	8	56	1998	1998	NUM
ajis02-70	8	57	;	;	PUNCT
ajis02-70	8	58	peppard	peppard	ADV
ajis02-70	8	59	,	,	PUNCT
ajis02-70	8	60	2003	2003	NUM
ajis02-70	8	61	;	;	PUNCT
ajis02-70	8	62	steen	steen	PROPN
ajis02-70	8	63	et	et	PROPN
ajis02-70	8	64	al	al	PROPN
ajis02-70	8	65	.	.	PROPN
ajis02-70	8	66	,	,	PUNCT
ajis02-70	8	67	2005	2005	NUM
ajis02-70	8	68	)	)	PUNCT
ajis02-70	8	69	.	.	PUNCT
ajis02-70	9	1	forecasts	forecast	NOUN
ajis02-70	9	2	for	for	ADP
ajis02-70	9	3	it	it	PRON
ajis02-70	9	4	services	service	NOUN
ajis02-70	9	5	growth	growth	NOUN
ajis02-70	9	6	are	be	AUX
ajis02-70	9	7	strong	strong	ADJ
ajis02-70	9	8	in	in	ADP
ajis02-70	9	9	the	the	DET
ajis02-70	9	10	us	us	PROPN
ajis02-70	9	11	(	(	PUNCT
ajis02-70	9	12	idc	idc	PROPN
ajis02-70	9	13	,	,	PUNCT
ajis02-70	9	14	2004	2004	NUM
ajis02-70	9	15	)	)	PUNCT
ajis02-70	9	16	while	while	SCONJ
ajis02-70	9	17	slower	slow	ADJ
ajis02-70	9	18	but	but	CCONJ
ajis02-70	9	19	still	still	ADV
ajis02-70	9	20	positive	positive	ADJ
ajis02-70	9	21	in	in	ADP
ajis02-70	9	22	australia	australia	PROPN
ajis02-70	9	23	(	(	PUNCT
ajis02-70	9	24	hayes	hayes	PROPN
ajis02-70	9	25	,	,	PUNCT
ajis02-70	9	26	2004	2004	NUM
ajis02-70	9	27	)	)	PUNCT
ajis02-70	9	28	.	.	PUNCT
ajis02-70	10	1	given	give	VERB
ajis02-70	10	2	the	the	DET
ajis02-70	10	3	demand	demand	NOUN
ajis02-70	10	4	for	for	ADP
ajis02-70	10	5	improved	improved	ADJ
ajis02-70	10	6	it	it	PRON
ajis02-70	10	7	services	service	NOUN
ajis02-70	10	8	,	,	PUNCT
ajis02-70	10	9	there	there	PRON
ajis02-70	10	10	have	have	AUX
ajis02-70	10	11	been	be	AUX
ajis02-70	10	12	calls	call	NOUN
ajis02-70	10	13	to	to	PART
ajis02-70	10	14	identify	identify	VERB
ajis02-70	10	15	approaches	approach	NOUN
ajis02-70	10	16	to	to	ADP
ajis02-70	10	17	developing	develop	VERB
ajis02-70	10	18	it	it	PRON
ajis02-70	10	19	service	service	NOUN
ajis02-70	10	20	requirements	requirement	NOUN
ajis02-70	10	21	,	,	PUNCT
ajis02-70	10	22	as	as	SCONJ
ajis02-70	10	23	the	the	DET
ajis02-70	10	24	functionality	functionality	NOUN
ajis02-70	10	25	previously	previously	ADV
ajis02-70	10	26	offered	offer	VERB
ajis02-70	10	27	by	by	ADP
ajis02-70	10	28	application	application	NOUN
ajis02-70	10	29	software	software	NOUN
ajis02-70	10	30	is	be	AUX
ajis02-70	10	31	now	now	ADV
ajis02-70	10	32	re	re	VERB
ajis02-70	10	33	-	-	VERB
ajis02-70	10	34	located	locate	VERB
ajis02-70	10	35	within	within	ADP
ajis02-70	10	36	infrastructure	infrastructure	NOUN
ajis02-70	10	37	(	(	PUNCT
ajis02-70	10	38	van	van	PROPN
ajis02-70	10	39	eck	eck	PROPN
ajis02-70	10	40	&	&	CCONJ
ajis02-70	10	41	wieringa	wieringa	PROPN
ajis02-70	10	42	,	,	PUNCT
ajis02-70	10	43	2003	2003	NUM
ajis02-70	10	44	;	;	PUNCT
ajis02-70	10	45	2004	2004	NUM
ajis02-70	10	46	)	)	PUNCT
ajis02-70	10	47	.	.	PUNCT
ajis02-70	11	1	toward	toward	ADP
ajis02-70	11	2	that	that	DET
ajis02-70	11	3	end	end	NOUN
ajis02-70	11	4	,	,	PUNCT
ajis02-70	11	5	this	this	DET
ajis02-70	11	6	paper	paper	NOUN
ajis02-70	11	7	aims	aim	VERB
ajis02-70	11	8	to	to	PART
ajis02-70	11	9	explore	explore	VERB
ajis02-70	11	10	issues	issue	NOUN
ajis02-70	11	11	of	of	ADP
ajis02-70	11	12	concern	concern	NOUN
ajis02-70	11	13	for	for	ADP
ajis02-70	11	14	service	service	NOUN
ajis02-70	11	15	providers	provider	NOUN
ajis02-70	11	16	attempting	attempt	VERB
ajis02-70	11	17	to	to	PART
ajis02-70	11	18	develop	develop	VERB
ajis02-70	11	19	it	it	PRON
ajis02-70	11	20	service	service	NOUN
ajis02-70	11	21	-	-	PUNCT
ajis02-70	11	22	oriented	orient	VERB
ajis02-70	11	23	requirements	requirement	NOUN
ajis02-70	11	24	.	.	PUNCT
ajis02-70	12	1	requirements	requirement	NOUN
ajis02-70	12	2	engineering	engineering	NOUN
ajis02-70	12	3	(	(	PUNCT
ajis02-70	12	4	re	re	NOUN
ajis02-70	12	5	)	)	PUNCT
ajis02-70	12	6	for	for	SCONJ
ajis02-70	12	7	it	it	PRON
ajis02-70	12	8	services	service	NOUN
ajis02-70	12	9	is	be	AUX
ajis02-70	12	10	located	locate	VERB
ajis02-70	12	11	within	within	ADP
ajis02-70	12	12	the	the	DET
ajis02-70	12	13	wider	wide	ADJ
ajis02-70	12	14	context	context	NOUN
ajis02-70	12	15	of	of	ADP
ajis02-70	12	16	it	it	PRON
ajis02-70	12	17	service	service	NOUN
ajis02-70	12	18	management	management	NOUN
ajis02-70	12	19	frameworks	framework	NOUN
ajis02-70	12	20	such	such	ADJ
ajis02-70	12	21	as	as	ADP
ajis02-70	12	22	it	it	PRON
ajis02-70	12	23	infrastructure	infrastructure	NOUN
ajis02-70	12	24	library	library	NOUN
ajis02-70	12	25	(	(	PUNCT
ajis02-70	12	26	itil	itil	PROPN
ajis02-70	12	27	)	)	PUNCT
ajis02-70	12	28	and	and	CCONJ
ajis02-70	12	29	strategies	strategy	NOUN
ajis02-70	12	30	that	that	PRON
ajis02-70	12	31	encompass	encompass	VERB
ajis02-70	12	32	people	people	NOUN
ajis02-70	12	33	,	,	PUNCT
ajis02-70	12	34	processes	process	NOUN
ajis02-70	12	35	,	,	PUNCT
ajis02-70	12	36	knowledge	knowledge	NOUN
ajis02-70	12	37	and	and	CCONJ
ajis02-70	12	38	technology	technology	NOUN
ajis02-70	12	39	within	within	ADP
ajis02-70	12	40	a	a	DET
ajis02-70	12	41	business	business	NOUN
ajis02-70	12	42	context	context	NOUN
ajis02-70	12	43	(	(	PUNCT
ajis02-70	12	44	rands	rand	NOUN
ajis02-70	12	45	,	,	PUNCT
ajis02-70	12	46	ajis	ajis	ADV
ajis02-70	12	47	vol	vol	VERB
ajis02-70	12	48	13	13	NUM
ajis02-70	12	49	,	,	PUNCT
ajis02-70	12	50	no	no	INTJ
ajis02-70	12	51	.	.	NOUN
ajis02-70	12	52	1	1	NUM
ajis02-70	12	53	september	september	PROPN
ajis02-70	12	54	2005	2005	NUM
ajis02-70	12	55	177	177	NUM
ajis02-70	12	56	1992	1992	NUM
ajis02-70	12	57	,	,	PUNCT
ajis02-70	12	58	steen	steen	PROPN
ajis02-70	12	59	et	et	PROPN
ajis02-70	12	60	al	al	PROPN
ajis02-70	12	61	.	.	PROPN
ajis02-70	12	62	,	,	PUNCT
ajis02-70	12	63	2005	2005	NUM
ajis02-70	12	64	)	)	PUNCT
ajis02-70	12	65	.	.	PUNCT
ajis02-70	13	1	information	information	NOUN
ajis02-70	13	2	systems	system	NOUN
ajis02-70	13	3	strategies	strategy	NOUN
ajis02-70	13	4	can	can	AUX
ajis02-70	13	5	also	also	ADV
ajis02-70	13	6	support	support	VERB
ajis02-70	13	7	the	the	DET
ajis02-70	13	8	new	new	ADJ
ajis02-70	13	9	it	it	PRON
ajis02-70	13	10	service	service	NOUN
ajis02-70	13	11	paradigm	paradigm	NOUN
ajis02-70	13	12	by	by	ADP
ajis02-70	13	13	aligning	align	VERB
ajis02-70	13	14	it	it	PRON
ajis02-70	13	15	with	with	ADP
ajis02-70	13	16	business	business	NOUN
ajis02-70	13	17	and	and	CCONJ
ajis02-70	13	18	reflecting	reflect	VERB
ajis02-70	13	19	a	a	DET
ajis02-70	13	20	service	service	NOUN
ajis02-70	13	21	focus	focus	NOUN
ajis02-70	13	22	(	(	PUNCT
ajis02-70	13	23	edvardsson	edvardsson	NOUN
ajis02-70	13	24	et	et	PROPN
ajis02-70	13	25	al	al	PROPN
ajis02-70	13	26	.	.	PROPN
ajis02-70	13	27	,	,	PUNCT
ajis02-70	13	28	2000	2000	NUM
ajis02-70	13	29	)	)	PUNCT
ajis02-70	13	30	.	.	PUNCT
ajis02-70	14	1	it	it	PRON
ajis02-70	14	2	is	be	AUX
ajis02-70	14	3	within	within	ADP
ajis02-70	14	4	such	such	ADJ
ajis02-70	14	5	service	service	NOUN
ajis02-70	14	6	-	-	PUNCT
ajis02-70	14	7	focused	focus	VERB
ajis02-70	14	8	frameworks	framework	NOUN
ajis02-70	14	9	and	and	CCONJ
ajis02-70	14	10	strategies	strategy	NOUN
ajis02-70	14	11	that	that	PRON
ajis02-70	14	12	service	service	NOUN
ajis02-70	14	13	requirements	requirement	NOUN
ajis02-70	14	14	must	must	AUX
ajis02-70	14	15	be	be	AUX
ajis02-70	14	16	identified	identify	VERB
ajis02-70	14	17	,	,	PUNCT
ajis02-70	14	18	and	and	CCONJ
ajis02-70	14	19	defined	define	VERB
ajis02-70	14	20	as	as	ADP
ajis02-70	14	21	service	service	NOUN
ajis02-70	14	22	-	-	PUNCT
ajis02-70	14	23	level	level	NOUN
ajis02-70	14	24	agreements	agreement	NOUN
ajis02-70	14	25	(	(	PUNCT
ajis02-70	14	26	slas	slas	PROPN
ajis02-70	14	27	)	)	PUNCT
ajis02-70	14	28	and	and	CCONJ
ajis02-70	14	29	the	the	DET
ajis02-70	14	30	semi	semi	ADJ
ajis02-70	14	31	-	-	ADJ
ajis02-70	14	32	automated	automated	ADJ
ajis02-70	14	33	delivery	delivery	NOUN
ajis02-70	14	34	of	of	ADP
ajis02-70	14	35	component	component	NOUN
ajis02-70	14	36	-	-	PUNCT
ajis02-70	14	37	based	base	VERB
ajis02-70	14	38	application	application	NOUN
ajis02-70	14	39	systems	system	NOUN
ajis02-70	14	40	(	(	PUNCT
ajis02-70	14	41	layzell	layzell	INTJ
ajis02-70	14	42	et	et	PROPN
ajis02-70	14	43	al	al	PROPN
ajis02-70	14	44	.	.	PROPN
ajis02-70	14	45	,	,	PUNCT
ajis02-70	14	46	2000	2000	NUM
ajis02-70	14	47	;	;	PUNCT
ajis02-70	14	48	mcbride	mcbride	NOUN
ajis02-70	14	49	,	,	PUNCT
ajis02-70	14	50	2002	2002	NUM
ajis02-70	14	51	)	)	PUNCT
ajis02-70	14	52	.	.	PUNCT
ajis02-70	15	1	while	while	SCONJ
ajis02-70	15	2	researchers	researcher	NOUN
ajis02-70	15	3	have	have	AUX
ajis02-70	15	4	developed	develop	VERB
ajis02-70	15	5	various	various	ADJ
ajis02-70	15	6	service	service	NOUN
ajis02-70	15	7	-	-	PUNCT
ajis02-70	15	8	oriented	orient	VERB
ajis02-70	15	9	models	model	NOUN
ajis02-70	15	10	and	and	CCONJ
ajis02-70	15	11	techniques	technique	NOUN
ajis02-70	15	12	to	to	PART
ajis02-70	15	13	guide	guide	VERB
ajis02-70	15	14	the	the	DET
ajis02-70	15	15	development	development	NOUN
ajis02-70	15	16	and	and	CCONJ
ajis02-70	15	17	operation	operation	NOUN
ajis02-70	15	18	of	of	ADP
ajis02-70	15	19	it	it	PRON
ajis02-70	15	20	services	service	NOUN
ajis02-70	15	21	(	(	PUNCT
ajis02-70	15	22	e.g.	e.g.	ADV
ajis02-70	15	23	budgen	budgen	PROPN
ajis02-70	15	24	et	et	PROPN
ajis02-70	15	25	al	al	PROPN
ajis02-70	15	26	.	.	PROPN
ajis02-70	15	27	,	,	PUNCT
ajis02-70	15	28	2004	2004	NUM
ajis02-70	15	29	;	;	PUNCT
ajis02-70	15	30	garschhammer	garschhammer	NOUN
ajis02-70	15	31	et	et	PROPN
ajis02-70	15	32	al	al	PROPN
ajis02-70	15	33	.	.	PROPN
ajis02-70	15	34	,	,	PUNCT
ajis02-70	15	35	2001	2001	NUM
ajis02-70	15	36	;	;	PUNCT
ajis02-70	15	37	niessink	niessink	PROPN
ajis02-70	15	38	&	&	CCONJ
ajis02-70	15	39	van	van	PROPN
ajis02-70	15	40	vliet	vliet	PROPN
ajis02-70	15	41	,	,	PUNCT
ajis02-70	15	42	1998	1998	NUM
ajis02-70	15	43	;	;	PUNCT
ajis02-70	15	44	trienekens	trieneken	VERB
ajis02-70	15	45	et	et	PROPN
ajis02-70	15	46	al	al	PROPN
ajis02-70	15	47	.	.	PROPN
ajis02-70	15	48	,	,	PUNCT
ajis02-70	15	49	2004	2004	NUM
ajis02-70	15	50	)	)	PUNCT
ajis02-70	15	51	,	,	PUNCT
ajis02-70	15	52	very	very	ADV
ajis02-70	15	53	little	little	ADJ
ajis02-70	15	54	attention	attention	NOUN
ajis02-70	15	55	has	have	AUX
ajis02-70	15	56	been	be	AUX
ajis02-70	15	57	given	give	VERB
ajis02-70	15	58	to	to	ADP
ajis02-70	15	59	investigating	investigate	VERB
ajis02-70	15	60	the	the	DET
ajis02-70	15	61	diverse	diverse	ADJ
ajis02-70	15	62	issues	issue	NOUN
ajis02-70	15	63	involved	involve	VERB
ajis02-70	15	64	in	in	ADP
ajis02-70	15	65	it	it	PRON
ajis02-70	15	66	service	service	NOUN
ajis02-70	15	67	requirements	requirement	NOUN
ajis02-70	15	68	analysis	analysis	NOUN
ajis02-70	15	69	.	.	PUNCT
ajis02-70	16	1	illustrating	illustrate	VERB
ajis02-70	16	2	the	the	DET
ajis02-70	16	3	need	need	NOUN
ajis02-70	16	4	for	for	ADP
ajis02-70	16	5	such	such	ADJ
ajis02-70	16	6	research	research	NOUN
ajis02-70	16	7	,	,	PUNCT
ajis02-70	16	8	trienekens	trieneken	VERB
ajis02-70	16	9	et	et	PROPN
ajis02-70	16	10	al	al	PROPN
ajis02-70	16	11	.	.	PROPN
ajis02-70	17	1	(	(	PUNCT
ajis02-70	17	2	2004	2004	NUM
ajis02-70	17	3	)	)	PUNCT
ajis02-70	17	4	noted	note	VERB
ajis02-70	17	5	recently	recently	ADV
ajis02-70	17	6	:	:	PUNCT
ajis02-70	17	7	“	"	PUNCT
ajis02-70	17	8	there	there	PRON
ajis02-70	17	9	still	still	ADV
ajis02-70	17	10	exist	exist	VERB
ajis02-70	17	11	many	many	ADJ
ajis02-70	17	12	unsolved	unsolved	ADJ
ajis02-70	17	13	questions	question	NOUN
ajis02-70	17	14	in	in	ADP
ajis02-70	17	15	the	the	DET
ajis02-70	17	16	service	service	NOUN
ajis02-70	17	17	management	management	NOUN
ajis02-70	17	18	area	area	NOUN
ajis02-70	17	19	,	,	PUNCT
ajis02-70	17	20	eg	eg	NOUN
ajis02-70	17	21	regarding	regard	VERB
ajis02-70	17	22	the	the	DET
ajis02-70	17	23	definition	definition	NOUN
ajis02-70	17	24	of	of	ADP
ajis02-70	17	25	services	service	NOUN
ajis02-70	17	26	and	and	CCONJ
ajis02-70	17	27	the	the	DET
ajis02-70	17	28	specification	specification	NOUN
ajis02-70	17	29	of	of	ADP
ajis02-70	17	30	slas	slas	PROPN
ajis02-70	17	31	”	"	PUNCT
ajis02-70	17	32	(	(	PUNCT
ajis02-70	17	33	p.	p.	NOUN
ajis02-70	17	34	44	44	NUM
ajis02-70	17	35	)	)	PUNCT
ajis02-70	17	36	.	.	PUNCT
ajis02-70	18	1	three	three	NUM
ajis02-70	18	2	rationale	rationale	NOUN
ajis02-70	18	3	highlight	highlight	VERB
ajis02-70	18	4	the	the	DET
ajis02-70	18	5	importance	importance	NOUN
ajis02-70	18	6	of	of	ADP
ajis02-70	18	7	an	an	DET
ajis02-70	18	8	investigation	investigation	NOUN
ajis02-70	18	9	of	of	ADP
ajis02-70	18	10	the	the	DET
ajis02-70	18	11	issues	issue	NOUN
ajis02-70	18	12	involved	involve	VERB
ajis02-70	18	13	in	in	ADP
ajis02-70	18	14	service	service	NOUN
ajis02-70	18	15	-	-	PUNCT
ajis02-70	18	16	oriented	orient	VERB
ajis02-70	18	17	re	re	NOUN
ajis02-70	18	18	.	.	PUNCT
ajis02-70	19	1	first	first	ADV
ajis02-70	19	2	,	,	PUNCT
ajis02-70	19	3	from	from	ADP
ajis02-70	19	4	more	more	ADJ
ajis02-70	19	5	than	than	ADP
ajis02-70	19	6	600	600	NUM
ajis02-70	19	7	uk	uk	PROPN
ajis02-70	19	8	companies	company	NOUN
ajis02-70	19	9	deploying	deploy	VERB
ajis02-70	19	10	it	it	PRON
ajis02-70	19	11	services	service	VERB
ajis02-70	19	12	only	only	ADV
ajis02-70	19	13	38	38	NUM
ajis02-70	19	14	per	per	ADP
ajis02-70	19	15	cent	cent	NOUN
ajis02-70	19	16	had	have	AUX
ajis02-70	19	17	established	establish	VERB
ajis02-70	19	18	performance	performance	NOUN
ajis02-70	19	19	metric	metric	ADJ
ajis02-70	19	20	requirements	requirement	NOUN
ajis02-70	19	21	or	or	CCONJ
ajis02-70	19	22	a	a	DET
ajis02-70	19	23	timeframe	timeframe	NOUN
ajis02-70	19	24	for	for	ADP
ajis02-70	19	25	future	future	ADJ
ajis02-70	19	26	performance	performance	NOUN
ajis02-70	19	27	evaluation	evaluation	NOUN
ajis02-70	19	28	(	(	PUNCT
ajis02-70	19	29	barker	barker	PROPN
ajis02-70	19	30	,	,	PUNCT
ajis02-70	19	31	2004	2004	NUM
ajis02-70	19	32	)	)	PUNCT
ajis02-70	19	33	.	.	PUNCT
ajis02-70	20	1	second	second	ADJ
ajis02-70	20	2	,	,	PUNCT
ajis02-70	20	3	according	accord	VERB
ajis02-70	20	4	to	to	ADP
ajis02-70	20	5	trienekens	trieneken	NOUN
ajis02-70	20	6	and	and	CCONJ
ajis02-70	20	7	colleagues	colleague	NOUN
ajis02-70	20	8	,	,	PUNCT
ajis02-70	20	9	service	service	NOUN
ajis02-70	20	10	specifications	specification	NOUN
ajis02-70	20	11	can	can	AUX
ajis02-70	20	12	often	often	ADV
ajis02-70	20	13	be	be	AUX
ajis02-70	20	14	unclear	unclear	ADJ
ajis02-70	20	15	,	,	PUNCT
ajis02-70	20	16	incomplete	incomplete	ADJ
ajis02-70	20	17	,	,	PUNCT
ajis02-70	20	18	negative	negative	ADJ
ajis02-70	20	19	or	or	CCONJ
ajis02-70	20	20	static	static	ADJ
ajis02-70	20	21	(	(	PUNCT
ajis02-70	20	22	trienekens	trieneken	NOUN
ajis02-70	20	23	et	et	PROPN
ajis02-70	20	24	al	al	PROPN
ajis02-70	20	25	.	.	PROPN
ajis02-70	20	26	,	,	PUNCT
ajis02-70	20	27	2004)1	2004)1	NUM
ajis02-70	20	28	.	.	PUNCT
ajis02-70	21	1	third	third	ADV
ajis02-70	21	2	,	,	PUNCT
ajis02-70	21	3	as	as	SCONJ
ajis02-70	21	4	has	have	AUX
ajis02-70	21	5	traditionally	traditionally	ADV
ajis02-70	21	6	been	be	AUX
ajis02-70	21	7	the	the	DET
ajis02-70	21	8	case	case	NOUN
ajis02-70	21	9	for	for	ADP
ajis02-70	21	10	systems	system	NOUN
ajis02-70	21	11	requirements	requirement	NOUN
ajis02-70	21	12	analysis	analysis	NOUN
ajis02-70	21	13	,	,	PUNCT
ajis02-70	21	14	there	there	PRON
ajis02-70	21	15	may	may	AUX
ajis02-70	21	16	be	be	AUX
ajis02-70	21	17	significant	significant	ADJ
ajis02-70	21	18	as	as	ADP
ajis02-70	21	19	-	-	PUNCT
ajis02-70	21	20	yet	yet	ADV
ajis02-70	21	21	-	-	PUNCT
ajis02-70	21	22	unexplored	unexplored	ADJ
ajis02-70	21	23	socio	socio	NOUN
ajis02-70	21	24	-	-	PUNCT
ajis02-70	21	25	technical	technical	ADJ
ajis02-70	21	26	issues	issue	NOUN
ajis02-70	21	27	experienced	experience	VERB
ajis02-70	21	28	in	in	ADP
ajis02-70	21	29	negotiating	negotiate	VERB
ajis02-70	21	30	conflicting	conflicting	ADJ
ajis02-70	21	31	customer	customer	NOUN
ajis02-70	21	32	and	and	CCONJ
ajis02-70	21	33	provider	provider	NOUN
ajis02-70	21	34	service	service	NOUN
ajis02-70	21	35	requirements	requirement	NOUN
ajis02-70	21	36	(	(	PUNCT
ajis02-70	21	37	trienekens	trieneken	NOUN
ajis02-70	21	38	et	et	PROPN
ajis02-70	21	39	al	al	PROPN
ajis02-70	21	40	.	.	PROPN
ajis02-70	21	41	,	,	PUNCT
ajis02-70	21	42	2004	2004	NUM
ajis02-70	21	43	)	)	PUNCT
ajis02-70	21	44	.	.	PUNCT
ajis02-70	22	1	interestingly	interestingly	ADV
ajis02-70	22	2	,	,	PUNCT
ajis02-70	22	3	van	van	PROPN
ajis02-70	22	4	eck	eck	PROPN
ajis02-70	22	5	and	and	CCONJ
ajis02-70	22	6	wieringa	wieringa	ADV
ajis02-70	22	7	(	(	PUNCT
ajis02-70	22	8	2003	2003	NUM
ajis02-70	22	9	)	)	PUNCT
ajis02-70	22	10	suggest	suggest	VERB
ajis02-70	22	11	that	that	SCONJ
ajis02-70	22	12	two	two	NUM
ajis02-70	22	13	new	new	ADJ
ajis02-70	22	14	types	type	NOUN
ajis02-70	22	15	of	of	ADP
ajis02-70	22	16	re	re	NOUN
ajis02-70	22	17	will	will	AUX
ajis02-70	22	18	emerge	emerge	VERB
ajis02-70	22	19	to	to	PART
ajis02-70	22	20	complement	complement	VERB
ajis02-70	22	21	the	the	DET
ajis02-70	22	22	it	it	PROPN
ajis02-70	22	23	service	service	NOUN
ajis02-70	22	24	movement	movement	NOUN
ajis02-70	22	25	:	:	PUNCT
ajis02-70	22	26	re	re	VERB
ajis02-70	22	27	for	for	ADP
ajis02-70	22	28	service	service	NOUN
ajis02-70	22	29	consumers	consumer	NOUN
ajis02-70	22	30	(	(	PUNCT
ajis02-70	22	31	customers	customer	NOUN
ajis02-70	22	32	)	)	PUNCT
ajis02-70	22	33	and	and	CCONJ
ajis02-70	22	34	re	re	VERB
ajis02-70	22	35	for	for	ADP
ajis02-70	22	36	service	service	NOUN
ajis02-70	22	37	providers	provider	NOUN
ajis02-70	22	38	(	(	PUNCT
ajis02-70	22	39	providers	provider	NOUN
ajis02-70	22	40	)	)	PUNCT
ajis02-70	22	41	,	,	PUNCT
ajis02-70	22	42	while	while	SCONJ
ajis02-70	22	43	trienekens	trieneken	NOUN
ajis02-70	22	44	and	and	CCONJ
ajis02-70	22	45	colleagues	colleague	NOUN
ajis02-70	22	46	(	(	PUNCT
ajis02-70	22	47	2004	2004	NUM
ajis02-70	22	48	)	)	PUNCT
ajis02-70	22	49	point	point	VERB
ajis02-70	22	50	out	out	ADP
ajis02-70	22	51	the	the	DET
ajis02-70	22	52	need	need	NOUN
ajis02-70	22	53	for	for	ADP
ajis02-70	22	54	consensus	consensus	NOUN
ajis02-70	22	55	between	between	ADP
ajis02-70	22	56	provider	provider	NOUN
ajis02-70	22	57	and	and	CCONJ
ajis02-70	22	58	customer	customer	NOUN
ajis02-70	22	59	in	in	ADP
ajis02-70	22	60	the	the	DET
ajis02-70	22	61	sla	sla	PROPN
ajis02-70	22	62	specification	specification	NOUN
ajis02-70	22	63	(	(	PUNCT
ajis02-70	22	64	trienekens	trieneken	VERB
ajis02-70	22	65	et	et	PROPN
ajis02-70	22	66	al	al	PROPN
ajis02-70	22	67	.	.	PROPN
ajis02-70	22	68	,	,	PUNCT
ajis02-70	22	69	2004	2004	NUM
ajis02-70	22	70	)	)	PUNCT
ajis02-70	22	71	.	.	PUNCT
ajis02-70	23	1	clearly	clearly	ADV
ajis02-70	23	2	,	,	PUNCT
ajis02-70	23	3	issues	issue	NOUN
ajis02-70	23	4	involved	involve	VERB
ajis02-70	23	5	in	in	ADP
ajis02-70	23	6	specifying	specify	VERB
ajis02-70	23	7	and	and	CCONJ
ajis02-70	23	8	negotiating	negotiate	VERB
ajis02-70	23	9	service	service	NOUN
ajis02-70	23	10	oriented	orient	VERB
ajis02-70	23	11	requirements	requirement	NOUN
ajis02-70	23	12	need	need	VERB
ajis02-70	23	13	to	to	PART
ajis02-70	23	14	be	be	AUX
ajis02-70	23	15	explored	explore	VERB
ajis02-70	23	16	in	in	ADP
ajis02-70	23	17	greater	great	ADJ
ajis02-70	23	18	detail	detail	NOUN
ajis02-70	23	19	.	.	PUNCT
ajis02-70	24	1	underlining	underline	VERB
ajis02-70	24	2	an	an	DET
ajis02-70	24	3	emerging	emerge	VERB
ajis02-70	24	4	interest	interest	NOUN
ajis02-70	24	5	by	by	ADP
ajis02-70	24	6	the	the	DET
ajis02-70	24	7	re	re	X
ajis02-70	24	8	community	community	NOUN
ajis02-70	24	9	in	in	ADP
ajis02-70	24	10	the	the	DET
ajis02-70	24	11	it	it	PROPN
ajis02-70	24	12	services	service	NOUN
ajis02-70	24	13	sector	sector	NOUN
ajis02-70	24	14	,	,	PUNCT
ajis02-70	24	15	a	a	DET
ajis02-70	24	16	workshop	workshop	NOUN
ajis02-70	24	17	on	on	ADP
ajis02-70	24	18	service	service	NOUN
ajis02-70	24	19	-	-	PUNCT
ajis02-70	24	20	oriented	orient	VERB
ajis02-70	24	21	requirements	requirement	NOUN
ajis02-70	24	22	engineering	engineering	NOUN
ajis02-70	24	23	sore’04	sore’04	PROPN
ajis02-70	24	24	was	be	AUX
ajis02-70	24	25	recently	recently	ADV
ajis02-70	24	26	held	hold	VERB
ajis02-70	24	27	for	for	ADP
ajis02-70	24	28	the	the	DET
ajis02-70	24	29	first	first	ADJ
ajis02-70	24	30	time	time	NOUN
ajis02-70	24	31	(	(	PUNCT
ajis02-70	24	32	baresi	baresi	NOUN
ajis02-70	24	33	,	,	PUNCT
ajis02-70	24	34	2004	2004	NUM
ajis02-70	24	35	)	)	PUNCT
ajis02-70	24	36	.	.	PUNCT
ajis02-70	25	1	in	in	ADP
ajis02-70	25	2	this	this	DET
ajis02-70	25	3	paper	paper	NOUN
ajis02-70	25	4	,	,	PUNCT
ajis02-70	25	5	we	we	PRON
ajis02-70	25	6	report	report	VERB
ajis02-70	25	7	findings	finding	NOUN
ajis02-70	25	8	from	from	ADP
ajis02-70	25	9	a	a	DET
ajis02-70	25	10	case	case	NOUN
ajis02-70	25	11	study	study	NOUN
ajis02-70	25	12	of	of	ADP
ajis02-70	25	13	a	a	DET
ajis02-70	25	14	web	web	NOUN
ajis02-70	25	15	services	service	NOUN
ajis02-70	25	16	team	team	NOUN
ajis02-70	25	17	engaged	engage	VERB
ajis02-70	25	18	in	in	ADP
ajis02-70	25	19	developing	develop	VERB
ajis02-70	25	20	requirements	requirement	NOUN
ajis02-70	25	21	for	for	ADP
ajis02-70	25	22	a	a	DET
ajis02-70	25	23	new	new	ADJ
ajis02-70	25	24	service	service	NOUN
ajis02-70	25	25	for	for	ADP
ajis02-70	25	26	an	an	DET
ajis02-70	25	27	internal	internal	ADJ
ajis02-70	25	28	service	service	NOUN
ajis02-70	25	29	desk	desk	NOUN
ajis02-70	25	30	.	.	PUNCT
ajis02-70	26	1	we	we	PRON
ajis02-70	26	2	contribute	contribute	VERB
ajis02-70	26	3	to	to	ADP
ajis02-70	26	4	the	the	DET
ajis02-70	26	5	emerging	emerge	VERB
ajis02-70	26	6	area	area	NOUN
ajis02-70	26	7	of	of	ADP
ajis02-70	26	8	service	service	NOUN
ajis02-70	26	9	-	-	PUNCT
ajis02-70	26	10	oriented	orient	VERB
ajis02-70	26	11	re	re	VERB
ajis02-70	26	12	by	by	ADP
ajis02-70	26	13	providing	provide	VERB
ajis02-70	26	14	new	new	ADJ
ajis02-70	26	15	understandings	understanding	NOUN
ajis02-70	26	16	of	of	ADP
ajis02-70	26	17	the	the	DET
ajis02-70	26	18	issues	issue	NOUN
ajis02-70	26	19	involved	involve	VERB
ajis02-70	26	20	in	in	ADP
ajis02-70	26	21	specifying	specify	VERB
ajis02-70	26	22	and	and	CCONJ
ajis02-70	26	23	negotiating	negotiate	VERB
ajis02-70	26	24	it	it	PRON
ajis02-70	26	25	service	service	NOUN
ajis02-70	26	26	-	-	PUNCT
ajis02-70	26	27	oriented	orient	VERB
ajis02-70	26	28	requirements	requirement	NOUN
ajis02-70	26	29	.	.	PUNCT
ajis02-70	27	1	the	the	DET
ajis02-70	27	2	paper	paper	NOUN
ajis02-70	27	3	is	be	AUX
ajis02-70	27	4	structured	structure	VERB
ajis02-70	27	5	as	as	SCONJ
ajis02-70	27	6	follows	follow	VERB
ajis02-70	27	7	.	.	PUNCT
ajis02-70	28	1	we	we	PRON
ajis02-70	28	2	first	first	ADV
ajis02-70	28	3	provide	provide	VERB
ajis02-70	28	4	a	a	DET
ajis02-70	28	5	backdrop	backdrop	NOUN
ajis02-70	28	6	to	to	ADP
ajis02-70	28	7	the	the	DET
ajis02-70	28	8	empirical	empirical	ADJ
ajis02-70	28	9	findings	finding	NOUN
ajis02-70	28	10	by	by	ADP
ajis02-70	28	11	reviewing	review	VERB
ajis02-70	28	12	some	some	PRON
ajis02-70	28	13	of	of	ADP
ajis02-70	28	14	the	the	DET
ajis02-70	28	15	literature	literature	NOUN
ajis02-70	28	16	in	in	ADP
ajis02-70	28	17	it	it	PRON
ajis02-70	28	18	service	service	NOUN
ajis02-70	28	19	management	management	NOUN
ajis02-70	28	20	.	.	PUNCT
ajis02-70	29	1	we	we	PRON
ajis02-70	29	2	then	then	ADV
ajis02-70	29	3	review	review	VERB
ajis02-70	29	4	existing	exist	VERB
ajis02-70	29	5	research	research	NOUN
ajis02-70	29	6	in	in	ADP
ajis02-70	29	7	service	service	NOUN
ajis02-70	29	8	-	-	PUNCT
ajis02-70	29	9	oriented	orient	VERB
ajis02-70	29	10	re	re	NOUN
ajis02-70	29	11	,	,	PUNCT
ajis02-70	29	12	suggesting	suggest	VERB
ajis02-70	29	13	that	that	SCONJ
ajis02-70	29	14	additional	additional	ADJ
ajis02-70	29	15	research	research	NOUN
ajis02-70	29	16	is	be	AUX
ajis02-70	29	17	needed	need	VERB
ajis02-70	29	18	,	,	PUNCT
ajis02-70	29	19	and	and	CCONJ
ajis02-70	29	20	provide	provide	VERB
ajis02-70	29	21	a	a	DET
ajis02-70	29	22	socio	socio	NOUN
ajis02-70	29	23	-	-	PUNCT
ajis02-70	29	24	technical	technical	ADJ
ajis02-70	29	25	framework	framework	NOUN
ajis02-70	29	26	of	of	ADP
ajis02-70	29	27	service	service	NOUN
ajis02-70	29	28	-	-	PUNCT
ajis02-70	29	29	oriented	orient	VERB
ajis02-70	29	30	re	re	NOUN
ajis02-70	29	31	.	.	PUNCT
ajis02-70	30	1	the	the	DET
ajis02-70	30	2	case	case	NOUN
ajis02-70	30	3	study	study	NOUN
ajis02-70	30	4	methodology	methodology	NOUN
ajis02-70	30	5	employed	employ	VERB
ajis02-70	30	6	is	be	AUX
ajis02-70	30	7	then	then	ADV
ajis02-70	30	8	briefly	briefly	ADV
ajis02-70	30	9	described	describe	VERB
ajis02-70	30	10	,	,	PUNCT
ajis02-70	30	11	and	and	CCONJ
ajis02-70	30	12	the	the	DET
ajis02-70	30	13	empirical	empirical	ADJ
ajis02-70	30	14	results	result	NOUN
ajis02-70	30	15	presented	present	VERB
ajis02-70	30	16	.	.	PUNCT
ajis02-70	31	1	implications	implication	NOUN
ajis02-70	31	2	for	for	ADP
ajis02-70	31	3	theory	theory	NOUN
ajis02-70	31	4	and	and	CCONJ
ajis02-70	31	5	practice	practice	NOUN
ajis02-70	31	6	are	be	AUX
ajis02-70	31	7	discussed	discuss	VERB
ajis02-70	31	8	and	and	CCONJ
ajis02-70	31	9	conclusions	conclusion	NOUN
ajis02-70	31	10	drawn	draw	VERB
ajis02-70	31	11	.	.	PUNCT
ajis02-70	32	1	theoretical	theoretical	ADJ
ajis02-70	32	2	foundations	foundation	NOUN
ajis02-70	32	3	in	in	ADP
ajis02-70	32	4	this	this	DET
ajis02-70	32	5	section	section	NOUN
ajis02-70	32	6	,	,	PUNCT
ajis02-70	32	7	we	we	PRON
ajis02-70	32	8	first	first	ADV
ajis02-70	32	9	review	review	VERB
ajis02-70	32	10	it	it	PRON
ajis02-70	32	11	service	service	NOUN
ajis02-70	32	12	management	management	NOUN
ajis02-70	32	13	and	and	CCONJ
ajis02-70	32	14	demonstrate	demonstrate	VERB
ajis02-70	32	15	that	that	SCONJ
ajis02-70	32	16	new	new	ADJ
ajis02-70	32	17	approaches	approach	NOUN
ajis02-70	32	18	to	to	ADP
ajis02-70	32	19	developing	develop	VERB
ajis02-70	32	20	and	and	CCONJ
ajis02-70	32	21	managing	manage	VERB
ajis02-70	32	22	services	service	NOUN
ajis02-70	32	23	may	may	AUX
ajis02-70	32	24	be	be	AUX
ajis02-70	32	25	needed	need	VERB
ajis02-70	32	26	.	.	PUNCT
ajis02-70	33	1	second	second	ADJ
ajis02-70	33	2	,	,	PUNCT
ajis02-70	33	3	by	by	ADP
ajis02-70	33	4	reviewing	review	VERB
ajis02-70	33	5	representative	representative	ADJ
ajis02-70	33	6	approaches	approach	NOUN
ajis02-70	33	7	to	to	ADP
ajis02-70	33	8	the	the	DET
ajis02-70	33	9	elicitation	elicitation	NOUN
ajis02-70	33	10	and	and	CCONJ
ajis02-70	33	11	determination	determination	NOUN
ajis02-70	33	12	of	of	ADP
ajis02-70	33	13	provider	provider	NOUN
ajis02-70	33	14	and	and	CCONJ
ajis02-70	33	15	customer	customer	NOUN
ajis02-70	33	16	service	service	NOUN
ajis02-70	33	17	requirements	requirement	NOUN
ajis02-70	33	18	,	,	PUNCT
ajis02-70	33	19	we	we	PRON
ajis02-70	33	20	highlight	highlight	VERB
ajis02-70	33	21	that	that	SCONJ
ajis02-70	33	22	this	this	PRON
ajis02-70	33	23	is	be	AUX
ajis02-70	33	24	an	an	DET
ajis02-70	33	25	important	important	ADJ
ajis02-70	33	26	but	but	CCONJ
ajis02-70	33	27	under	under	ADV
ajis02-70	33	28	-	-	PUNCT
ajis02-70	33	29	researched	research	VERB
ajis02-70	33	30	area	area	NOUN
ajis02-70	33	31	.	.	PUNCT
ajis02-70	34	1	ajis	ajis	ADV
ajis02-70	34	2	vol	vol	VERB
ajis02-70	34	3	13	13	NUM
ajis02-70	34	4	,	,	PUNCT
ajis02-70	34	5	no	no	INTJ
ajis02-70	34	6	.	.	NOUN
ajis02-70	34	7	1	1	NUM
ajis02-70	34	8	september	september	PROPN
ajis02-70	34	9	2005	2005	NUM
ajis02-70	34	10	178	178	NUM
ajis02-70	34	11	it	it	PRON
ajis02-70	34	12	service	service	NOUN
ajis02-70	34	13	management	management	NOUN
ajis02-70	34	14	and	and	CCONJ
ajis02-70	34	15	guidelines	guideline	NOUN
ajis02-70	34	16	it	it	PRON
ajis02-70	34	17	service	service	NOUN
ajis02-70	34	18	management	management	NOUN
ajis02-70	34	19	is	be	AUX
ajis02-70	34	20	aimed	aim	VERB
ajis02-70	34	21	at	at	ADP
ajis02-70	34	22	improving	improve	VERB
ajis02-70	34	23	the	the	DET
ajis02-70	34	24	quality	quality	NOUN
ajis02-70	34	25	of	of	ADP
ajis02-70	34	26	it	it	PRON
ajis02-70	34	27	services	service	NOUN
ajis02-70	34	28	and	and	CCONJ
ajis02-70	34	29	the	the	DET
ajis02-70	34	30	alignment	alignment	NOUN
ajis02-70	34	31	of	of	ADP
ajis02-70	34	32	these	these	DET
ajis02-70	34	33	services	service	NOUN
ajis02-70	34	34	with	with	ADP
ajis02-70	34	35	customer	customer	NOUN
ajis02-70	34	36	needs	need	NOUN
ajis02-70	34	37	(	(	PUNCT
ajis02-70	34	38	van	van	PROPN
ajis02-70	34	39	bon	bon	PROPN
ajis02-70	34	40	,	,	PUNCT
ajis02-70	34	41	2002	2002	NUM
ajis02-70	34	42	)	)	PUNCT
ajis02-70	34	43	.	.	PUNCT
ajis02-70	35	1	it	it	PRON
ajis02-70	35	2	exploits	exploit	VERB
ajis02-70	35	3	existing	exist	VERB
ajis02-70	35	4	software	software	NOUN
ajis02-70	35	5	by	by	ADP
ajis02-70	35	6	offering	offer	VERB
ajis02-70	35	7	new	new	ADJ
ajis02-70	35	8	improved	improve	VERB
ajis02-70	35	9	services	service	NOUN
ajis02-70	35	10	such	such	ADJ
ajis02-70	35	11	as	as	ADP
ajis02-70	35	12	performance	performance	NOUN
ajis02-70	35	13	and	and	CCONJ
ajis02-70	35	14	availability	availability	NOUN
ajis02-70	35	15	support	support	NOUN
ajis02-70	35	16	,	,	PUNCT
ajis02-70	35	17	customer	customer	NOUN
ajis02-70	35	18	and	and	CCONJ
ajis02-70	35	19	help	help	VERB
ajis02-70	35	20	desk	desk	NOUN
ajis02-70	35	21	support	support	NOUN
ajis02-70	35	22	,	,	PUNCT
ajis02-70	35	23	and	and	CCONJ
ajis02-70	35	24	education	education	NOUN
ajis02-70	35	25	and	and	CCONJ
ajis02-70	35	26	maintenance	maintenance	NOUN
ajis02-70	35	27	(	(	PUNCT
ajis02-70	35	28	trienekens	trieneken	VERB
ajis02-70	35	29	et	et	PROPN
ajis02-70	35	30	al	al	PROPN
ajis02-70	35	31	.	.	PROPN
ajis02-70	35	32	,	,	PUNCT
ajis02-70	35	33	2004	2004	NUM
ajis02-70	35	34	)	)	PUNCT
ajis02-70	35	35	.	.	PUNCT
ajis02-70	36	1	experts	expert	NOUN
ajis02-70	36	2	are	be	AUX
ajis02-70	36	3	still	still	ADV
ajis02-70	36	4	deliberating	deliberate	VERB
ajis02-70	36	5	the	the	DET
ajis02-70	36	6	precise	precise	ADJ
ajis02-70	36	7	nature	nature	NOUN
ajis02-70	36	8	of	of	ADP
ajis02-70	36	9	an	an	DET
ajis02-70	36	10	it	it	NOUN
ajis02-70	36	11	service	service	NOUN
ajis02-70	36	12	.	.	PUNCT
ajis02-70	37	1	we	we	PRON
ajis02-70	37	2	embrace	embrace	VERB
ajis02-70	37	3	the	the	DET
ajis02-70	37	4	following	following	ADJ
ajis02-70	37	5	simplified	simplified	ADJ
ajis02-70	37	6	definition	definition	NOUN
ajis02-70	37	7	:	:	PUNCT
ajis02-70	37	8	“	"	PUNCT
ajis02-70	37	9	an	an	DET
ajis02-70	37	10	it	it	PRON
ajis02-70	37	11	service	service	NOUN
ajis02-70	37	12	is	be	AUX
ajis02-70	37	13	defined	define	VERB
ajis02-70	37	14	as	as	ADP
ajis02-70	37	15	a	a	DET
ajis02-70	37	16	set	set	NOUN
ajis02-70	37	17	of	of	ADP
ajis02-70	37	18	related	relate	VERB
ajis02-70	37	19	functions	function	NOUN
ajis02-70	37	20	provided	provide	VERB
ajis02-70	37	21	by	by	ADP
ajis02-70	37	22	it	it	PRON
ajis02-70	37	23	systems	system	NOUN
ajis02-70	37	24	to	to	PART
ajis02-70	37	25	support	support	VERB
ajis02-70	37	26	one	one	NUM
ajis02-70	37	27	or	or	CCONJ
ajis02-70	37	28	more	more	ADJ
ajis02-70	37	29	business	business	NOUN
ajis02-70	37	30	areas	area	NOUN
ajis02-70	37	31	”	"	PUNCT
ajis02-70	37	32	(	(	PUNCT
ajis02-70	37	33	mingay	mingay	ADV
ajis02-70	37	34	et	et	PROPN
ajis02-70	37	35	al	al	PROPN
ajis02-70	37	36	.	.	PROPN
ajis02-70	37	37	,	,	PUNCT
ajis02-70	37	38	1998	1998	NUM
ajis02-70	37	39	)	)	PUNCT
ajis02-70	37	40	.	.	PUNCT
ajis02-70	38	1	it	it	PRON
ajis02-70	38	2	service	service	NOUN
ajis02-70	38	3	management	management	NOUN
ajis02-70	38	4	follows	follow	VERB
ajis02-70	38	5	an	an	DET
ajis02-70	38	6	“	"	PUNCT
ajis02-70	38	7	internal	internal	ADJ
ajis02-70	38	8	vendor	vendor	NOUN
ajis02-70	38	9	of	of	ADP
ajis02-70	38	10	services	service	NOUN
ajis02-70	38	11	”	"	PUNCT
ajis02-70	38	12	model	model	NOUN
ajis02-70	38	13	in	in	ADP
ajis02-70	38	14	which	which	PRON
ajis02-70	38	15	there	there	PRON
ajis02-70	38	16	is	be	VERB
ajis02-70	38	17	an	an	DET
ajis02-70	38	18	increased	increase	VERB
ajis02-70	38	19	reliance	reliance	NOUN
ajis02-70	38	20	on	on	ADP
ajis02-70	38	21	slas	slas	PROPN
ajis02-70	38	22	for	for	ADP
ajis02-70	38	23	negotiating	negotiate	VERB
ajis02-70	38	24	specific	specific	ADJ
ajis02-70	38	25	service	service	NOUN
ajis02-70	38	26	requirements	requirement	NOUN
ajis02-70	38	27	and	and	CCONJ
ajis02-70	38	28	associated	associated	ADJ
ajis02-70	38	29	budgets	budget	NOUN
ajis02-70	38	30	.	.	PUNCT
ajis02-70	39	1	the	the	DET
ajis02-70	39	2	importance	importance	NOUN
ajis02-70	39	3	of	of	ADP
ajis02-70	39	4	slas	slas	PROPN
ajis02-70	39	5	is	be	AUX
ajis02-70	39	6	far	far	ADV
ajis02-70	39	7	-	-	PUNCT
ajis02-70	39	8	reaching	reach	VERB
ajis02-70	39	9	,	,	PUNCT
ajis02-70	39	10	as	as	SCONJ
ajis02-70	39	11	they	they	PRON
ajis02-70	39	12	are	be	AUX
ajis02-70	39	13	later	later	ADV
ajis02-70	39	14	used	use	VERB
ajis02-70	39	15	to	to	PART
ajis02-70	39	16	monitor	monitor	VERB
ajis02-70	39	17	whether	whether	SCONJ
ajis02-70	39	18	a	a	DET
ajis02-70	39	19	service	service	NOUN
ajis02-70	39	20	is	be	AUX
ajis02-70	39	21	satisfactorily	satisfactorily	ADV
ajis02-70	39	22	performed	perform	VERB
ajis02-70	39	23	by	by	ADP
ajis02-70	39	24	checking	check	VERB
ajis02-70	39	25	aggregated	aggregate	VERB
ajis02-70	39	26	performance	performance	NOUN
ajis02-70	39	27	statistics	statistic	NOUN
ajis02-70	39	28	obtained	obtain	VERB
ajis02-70	39	29	from	from	ADP
ajis02-70	39	30	tapping	tap	VERB
ajis02-70	39	31	web	web	NOUN
ajis02-70	39	32	server	server	NOUN
ajis02-70	39	33	logs	log	NOUN
ajis02-70	39	34	,	,	PUNCT
ajis02-70	39	35	process	process	NOUN
ajis02-70	39	36	time	time	NOUN
ajis02-70	39	37	and	and	CCONJ
ajis02-70	39	38	other	other	ADJ
ajis02-70	39	39	information	information	NOUN
ajis02-70	39	40	against	against	ADP
ajis02-70	39	41	service	service	NOUN
ajis02-70	39	42	performance	performance	NOUN
ajis02-70	39	43	rules	rule	NOUN
ajis02-70	39	44	in	in	ADP
ajis02-70	39	45	the	the	DET
ajis02-70	39	46	sla	sla	PROPN
ajis02-70	39	47	(	(	PUNCT
ajis02-70	39	48	sailer	sailer	NOUN
ajis02-70	39	49	et	et	PROPN
ajis02-70	39	50	al	al	PROPN
ajis02-70	39	51	.	.	PROPN
ajis02-70	39	52	,	,	PUNCT
ajis02-70	39	53	2004	2004	NUM
ajis02-70	39	54	)	)	PUNCT
ajis02-70	39	55	.	.	PUNCT
ajis02-70	40	1	currently	currently	ADV
ajis02-70	40	2	,	,	PUNCT
ajis02-70	40	3	in	in	ADP
ajis02-70	40	4	order	order	NOUN
ajis02-70	40	5	to	to	PART
ajis02-70	40	6	support	support	VERB
ajis02-70	40	7	it	it	PRON
ajis02-70	40	8	service	service	NOUN
ajis02-70	40	9	management	management	NOUN
ajis02-70	40	10	,	,	PUNCT
ajis02-70	40	11	a	a	DET
ajis02-70	40	12	number	number	NOUN
ajis02-70	40	13	of	of	ADP
ajis02-70	40	14	service	service	NOUN
ajis02-70	40	15	-	-	PUNCT
ajis02-70	40	16	oriented	orient	VERB
ajis02-70	40	17	frameworks	framework	NOUN
ajis02-70	40	18	and	and	CCONJ
ajis02-70	40	19	themes	theme	NOUN
ajis02-70	40	20	have	have	AUX
ajis02-70	40	21	been	be	AUX
ajis02-70	40	22	developed	develop	VERB
ajis02-70	40	23	.	.	PUNCT
ajis02-70	41	1	however	however	ADV
ajis02-70	41	2	,	,	PUNCT
ajis02-70	41	3	these	these	DET
ajis02-70	41	4	guidelines	guideline	NOUN
ajis02-70	41	5	lack	lack	VERB
ajis02-70	41	6	some	some	PRON
ajis02-70	41	7	of	of	ADP
ajis02-70	41	8	the	the	DET
ajis02-70	41	9	key	key	ADJ
ajis02-70	41	10	principles	principle	NOUN
ajis02-70	41	11	,	,	PUNCT
ajis02-70	41	12	phases	phase	NOUN
ajis02-70	41	13	,	,	PUNCT
ajis02-70	41	14	and	and	CCONJ
ajis02-70	41	15	steps	step	NOUN
ajis02-70	41	16	available	available	ADJ
ajis02-70	41	17	in	in	ADP
ajis02-70	41	18	traditional	traditional	ADJ
ajis02-70	41	19	systems	system	NOUN
ajis02-70	41	20	development	development	NOUN
ajis02-70	41	21	frameworks	framework	NOUN
ajis02-70	41	22	.	.	PUNCT
ajis02-70	42	1	in	in	ADP
ajis02-70	42	2	the	the	DET
ajis02-70	42	3	itil	itil	PROPN
ajis02-70	42	4	framework	framework	NOUN
ajis02-70	42	5	,	,	PUNCT
ajis02-70	42	6	principles	principle	NOUN
ajis02-70	42	7	of	of	ADP
ajis02-70	42	8	project	project	NOUN
ajis02-70	42	9	management	management	NOUN
ajis02-70	42	10	are	be	AUX
ajis02-70	42	11	absent	absent	ADJ
ajis02-70	42	12	(	(	PUNCT
ajis02-70	42	13	servicetalk	servicetalk	NOUN
ajis02-70	42	14	,	,	PUNCT
ajis02-70	42	15	2004	2004	NUM
ajis02-70	42	16	)	)	PUNCT
ajis02-70	42	17	while	while	SCONJ
ajis02-70	42	18	the	the	DET
ajis02-70	42	19	softer	soft	ADJ
ajis02-70	42	20	issues	issue	NOUN
ajis02-70	42	21	such	such	ADJ
ajis02-70	42	22	as	as	ADP
ajis02-70	42	23	organisational	organisational	ADJ
ajis02-70	42	24	culture	culture	NOUN
ajis02-70	42	25	(	(	PUNCT
ajis02-70	42	26	mcbride	mcbride	NOUN
ajis02-70	42	27	in	in	ADP
ajis02-70	42	28	servicetalk	servicetalk	NOUN
ajis02-70	42	29	,	,	PUNCT
ajis02-70	42	30	2004	2004	NUM
ajis02-70	42	31	)	)	PUNCT
ajis02-70	42	32	and	and	CCONJ
ajis02-70	42	33	customer	customer	NOUN
ajis02-70	42	34	involvement	involvement	NOUN
ajis02-70	42	35	are	be	AUX
ajis02-70	42	36	also	also	ADV
ajis02-70	42	37	missing	miss	VERB
ajis02-70	42	38	.	.	PUNCT
ajis02-70	43	1	recently	recently	ADV
ajis02-70	43	2	,	,	PUNCT
ajis02-70	43	3	steen	steen	PROPN
ajis02-70	43	4	and	and	CCONJ
ajis02-70	43	5	colleagues	colleague	NOUN
ajis02-70	43	6	emphasised	emphasise	VERB
ajis02-70	43	7	the	the	DET
ajis02-70	43	8	need	need	NOUN
ajis02-70	43	9	for	for	ADP
ajis02-70	43	10	interdependency	interdependency	NOUN
ajis02-70	43	11	between	between	ADP
ajis02-70	43	12	layers	layer	NOUN
ajis02-70	43	13	of	of	ADP
ajis02-70	43	14	environment	environment	NOUN
ajis02-70	43	15	,	,	PUNCT
ajis02-70	43	16	business	business	NOUN
ajis02-70	43	17	,	,	PUNCT
ajis02-70	43	18	applications	application	NOUN
ajis02-70	43	19	and	and	CCONJ
ajis02-70	43	20	technology	technology	NOUN
ajis02-70	43	21	in	in	ADP
ajis02-70	43	22	it	it	PRON
ajis02-70	43	23	service	service	NOUN
ajis02-70	43	24	architecture	architecture	NOUN
ajis02-70	43	25	,	,	PUNCT
ajis02-70	43	26	highlighting	highlight	VERB
ajis02-70	43	27	the	the	DET
ajis02-70	43	28	potential	potential	ADJ
ajis02-70	43	29	influence	influence	NOUN
ajis02-70	43	30	of	of	ADP
ajis02-70	43	31	socio	socio	NOUN
ajis02-70	43	32	-	-	PUNCT
ajis02-70	43	33	technical	technical	ADJ
ajis02-70	43	34	issues	issue	NOUN
ajis02-70	43	35	on	on	ADP
ajis02-70	43	36	it	it	PRON
ajis02-70	43	37	services	service	NOUN
ajis02-70	43	38	(	(	PUNCT
ajis02-70	43	39	steen	steen	PROPN
ajis02-70	43	40	et	et	PROPN
ajis02-70	43	41	al	al	PROPN
ajis02-70	43	42	.	.	PROPN
ajis02-70	43	43	,	,	PUNCT
ajis02-70	43	44	2005	2005	NUM
ajis02-70	43	45	)	)	PUNCT
ajis02-70	43	46	.	.	PUNCT
ajis02-70	44	1	due	due	ADP
ajis02-70	44	2	to	to	ADP
ajis02-70	44	3	paper	paper	NOUN
ajis02-70	44	4	size	size	NOUN
ajis02-70	44	5	constraint	constraint	NOUN
ajis02-70	44	6	,	,	PUNCT
ajis02-70	44	7	it	it	PRON
ajis02-70	44	8	service	service	NOUN
ajis02-70	44	9	management	management	NOUN
ajis02-70	44	10	is	be	AUX
ajis02-70	44	11	not	not	PART
ajis02-70	44	12	further	far	ADV
ajis02-70	44	13	discussed	discuss	VERB
ajis02-70	44	14	here	here	ADV
ajis02-70	44	15	;	;	PUNCT
ajis02-70	44	16	however	however	ADV
ajis02-70	44	17	,	,	PUNCT
ajis02-70	44	18	it	it	PRON
ajis02-70	44	19	will	will	AUX
ajis02-70	44	20	be	be	AUX
ajis02-70	44	21	the	the	DET
ajis02-70	44	22	subject	subject	NOUN
ajis02-70	44	23	of	of	ADP
ajis02-70	44	24	a	a	DET
ajis02-70	44	25	future	future	ADJ
ajis02-70	44	26	publication	publication	NOUN
ajis02-70	44	27	.	.	PUNCT
ajis02-70	45	1	a	a	DET
ajis02-70	45	2	further	further	ADJ
ajis02-70	45	3	poorly	poorly	ADV
ajis02-70	45	4	addressed	address	VERB
ajis02-70	45	5	area	area	NOUN
ajis02-70	45	6	in	in	ADP
ajis02-70	45	7	existing	exist	VERB
ajis02-70	45	8	guidelines	guideline	NOUN
ajis02-70	45	9	is	be	AUX
ajis02-70	45	10	the	the	DET
ajis02-70	45	11	elicitation	elicitation	NOUN
ajis02-70	45	12	and	and	CCONJ
ajis02-70	45	13	determination	determination	NOUN
ajis02-70	45	14	of	of	ADP
ajis02-70	45	15	provider	provider	NOUN
ajis02-70	45	16	and	and	CCONJ
ajis02-70	45	17	customer	customer	NOUN
ajis02-70	45	18	service	service	NOUN
ajis02-70	45	19	requirements	requirement	NOUN
ajis02-70	45	20	.	.	PUNCT
ajis02-70	46	1	this	this	PRON
ajis02-70	46	2	is	be	AUX
ajis02-70	46	3	important	important	ADJ
ajis02-70	46	4	especially	especially	ADV
ajis02-70	46	5	argued	argue	VERB
ajis02-70	46	6	also	also	ADV
ajis02-70	46	7	by	by	ADP
ajis02-70	46	8	bohmann	bohmann	PROPN
ajis02-70	46	9	et	et	PROPN
ajis02-70	46	10	al	al	PROPN
ajis02-70	46	11	.	.	PROPN
ajis02-70	47	1	(	(	PUNCT
ajis02-70	47	2	2003	2003	NUM
ajis02-70	47	3	)	)	PUNCT
ajis02-70	47	4	as	as	ADP
ajis02-70	47	5	one	one	NUM
ajis02-70	47	6	of	of	ADP
ajis02-70	47	7	the	the	DET
ajis02-70	47	8	core	core	NOUN
ajis02-70	47	9	features	feature	NOUN
ajis02-70	47	10	of	of	ADP
ajis02-70	47	11	applications	application	NOUN
ajis02-70	47	12	hosting	host	VERB
ajis02-70	47	13	services	service	NOUN
ajis02-70	47	14	is	be	AUX
ajis02-70	47	15	heterogeneous	heterogeneous	ADJ
ajis02-70	47	16	customer	customer	NOUN
ajis02-70	47	17	requirements	requirement	NOUN
ajis02-70	47	18	.	.	PUNCT
ajis02-70	48	1	this	this	DET
ajis02-70	48	2	topic	topic	NOUN
ajis02-70	48	3	will	will	AUX
ajis02-70	48	4	be	be	AUX
ajis02-70	48	5	discussed	discuss	VERB
ajis02-70	48	6	in	in	ADP
ajis02-70	48	7	more	more	ADJ
ajis02-70	48	8	detail	detail	NOUN
ajis02-70	48	9	in	in	ADP
ajis02-70	48	10	the	the	DET
ajis02-70	48	11	next	next	ADJ
ajis02-70	48	12	section	section	NOUN
ajis02-70	48	13	.	.	PUNCT
ajis02-70	49	1	requirements	requirement	NOUN
ajis02-70	49	2	engineering	engineer	VERB
ajis02-70	49	3	for	for	ADP
ajis02-70	49	4	it	it	PRON
ajis02-70	49	5	services	service	NOUN
ajis02-70	49	6	in	in	ADP
ajis02-70	49	7	this	this	DET
ajis02-70	49	8	section	section	NOUN
ajis02-70	49	9	,	,	PUNCT
ajis02-70	49	10	we	we	PRON
ajis02-70	49	11	review	review	VERB
ajis02-70	49	12	key	key	ADJ
ajis02-70	49	13	literature	literature	NOUN
ajis02-70	49	14	addressing	address	VERB
ajis02-70	49	15	the	the	DET
ajis02-70	49	16	development	development	NOUN
ajis02-70	49	17	of	of	ADP
ajis02-70	49	18	requirements	requirement	NOUN
ajis02-70	49	19	for	for	ADP
ajis02-70	49	20	improved	improve	VERB
ajis02-70	49	21	it	it	PRON
ajis02-70	49	22	services	service	NOUN
ajis02-70	49	23	.	.	PUNCT
ajis02-70	50	1	van	van	PROPN
ajis02-70	50	2	eck	eck	PROPN
ajis02-70	50	3	and	and	CCONJ
ajis02-70	50	4	wieringa	wieringa	ADV
ajis02-70	50	5	(	(	PUNCT
ajis02-70	50	6	2003	2003	NUM
ajis02-70	50	7	)	)	PUNCT
ajis02-70	50	8	assert	assert	VERB
ajis02-70	50	9	that	that	SCONJ
ajis02-70	50	10	re	re	NOUN
ajis02-70	50	11	enables	enable	VERB
ajis02-70	50	12	the	the	DET
ajis02-70	50	13	specification	specification	NOUN
ajis02-70	50	14	of	of	ADP
ajis02-70	50	15	not	not	PART
ajis02-70	50	16	only	only	ADV
ajis02-70	50	17	the	the	DET
ajis02-70	50	18	desired	desire	VERB
ajis02-70	50	19	it	it	PRON
ajis02-70	50	20	functionality	functionality	NOUN
ajis02-70	50	21	but	but	CCONJ
ajis02-70	50	22	also	also	ADV
ajis02-70	50	23	the	the	DET
ajis02-70	50	24	services	service	NOUN
ajis02-70	50	25	to	to	PART
ajis02-70	50	26	be	be	AUX
ajis02-70	50	27	provided	provide	VERB
ajis02-70	50	28	.	.	PUNCT
ajis02-70	51	1	as	as	SCONJ
ajis02-70	51	2	mentioned	mention	VERB
ajis02-70	51	3	earlier	early	ADV
ajis02-70	51	4	,	,	PUNCT
ajis02-70	51	5	these	these	DET
ajis02-70	51	6	authors	author	NOUN
ajis02-70	51	7	suggest	suggest	VERB
ajis02-70	51	8	that	that	SCONJ
ajis02-70	51	9	slas	slas	PROPN
ajis02-70	51	10	play	play	VERB
ajis02-70	51	11	a	a	DET
ajis02-70	51	12	central	central	ADJ
ajis02-70	51	13	role	role	NOUN
ajis02-70	51	14	in	in	ADP
ajis02-70	51	15	both	both	DET
ajis02-70	51	16	types	type	NOUN
ajis02-70	51	17	of	of	ADP
ajis02-70	51	18	re	re	NOUN
ajis02-70	51	19	:	:	PUNCT
ajis02-70	51	20	re	re	VERB
ajis02-70	51	21	for	for	ADP
ajis02-70	51	22	service	service	NOUN
ajis02-70	51	23	customers	customer	NOUN
ajis02-70	51	24	and	and	CCONJ
ajis02-70	51	25	re	re	VERB
ajis02-70	51	26	for	for	ADP
ajis02-70	51	27	service	service	NOUN
ajis02-70	51	28	providers	provider	NOUN
ajis02-70	51	29	.	.	PUNCT
ajis02-70	52	1	according	accord	VERB
ajis02-70	52	2	to	to	ADP
ajis02-70	52	3	the	the	DET
ajis02-70	52	4	researchers	researcher	NOUN
ajis02-70	52	5	,	,	PUNCT
ajis02-70	52	6	customers	customer	NOUN
ajis02-70	52	7	will	will	AUX
ajis02-70	52	8	focus	focus	VERB
ajis02-70	52	9	on	on	ADP
ajis02-70	52	10	identifying	identify	VERB
ajis02-70	52	11	the	the	DET
ajis02-70	52	12	tasks	task	NOUN
ajis02-70	52	13	that	that	PRON
ajis02-70	52	14	need	need	VERB
ajis02-70	52	15	support	support	NOUN
ajis02-70	52	16	,	,	PUNCT
ajis02-70	52	17	whereas	whereas	SCONJ
ajis02-70	52	18	providers	provider	NOUN
ajis02-70	52	19	will	will	AUX
ajis02-70	52	20	focus	focus	VERB
ajis02-70	52	21	on	on	ADP
ajis02-70	52	22	achieving	achieve	VERB
ajis02-70	52	23	economies	economy	NOUN
ajis02-70	52	24	of	of	ADP
ajis02-70	52	25	scale	scale	NOUN
ajis02-70	52	26	such	such	ADJ
ajis02-70	52	27	as	as	ADP
ajis02-70	52	28	offering	offer	VERB
ajis02-70	52	29	a	a	DET
ajis02-70	52	30	new	new	ADJ
ajis02-70	52	31	service	service	NOUN
ajis02-70	52	32	for	for	ADP
ajis02-70	52	33	multiple	multiple	ADJ
ajis02-70	52	34	customers	customer	NOUN
ajis02-70	52	35	,	,	PUNCT
ajis02-70	52	36	or	or	CCONJ
ajis02-70	52	37	applying	apply	VERB
ajis02-70	52	38	a	a	DET
ajis02-70	52	39	specialised	specialised	ADJ
ajis02-70	52	40	skill	skill	NOUN
ajis02-70	52	41	to	to	ADP
ajis02-70	52	42	a	a	DET
ajis02-70	52	43	common	common	ADJ
ajis02-70	52	44	problem	problem	NOUN
ajis02-70	52	45	.	.	PUNCT
ajis02-70	53	1	this	this	PRON
ajis02-70	53	2	means	mean	VERB
ajis02-70	53	3	that	that	SCONJ
ajis02-70	53	4	providers	provider	NOUN
ajis02-70	53	5	will	will	AUX
ajis02-70	53	6	likely	likely	ADV
ajis02-70	53	7	prefer	prefer	VERB
ajis02-70	53	8	to	to	PART
ajis02-70	53	9	offer	offer	VERB
ajis02-70	53	10	a	a	DET
ajis02-70	53	11	standardised	standardised	ADJ
ajis02-70	53	12	service	service	NOUN
ajis02-70	53	13	which	which	PRON
ajis02-70	53	14	will	will	AUX
ajis02-70	53	15	not	not	PART
ajis02-70	53	16	suit	suit	VERB
ajis02-70	53	17	all	all	DET
ajis02-70	53	18	customers	customer	NOUN
ajis02-70	53	19	.	.	PUNCT
ajis02-70	54	1	accordingly	accordingly	ADV
ajis02-70	54	2	,	,	PUNCT
ajis02-70	54	3	customers	customer	NOUN
ajis02-70	54	4	may	may	AUX
ajis02-70	54	5	have	have	VERB
ajis02-70	54	6	to	to	PART
ajis02-70	54	7	adjust	adjust	VERB
ajis02-70	54	8	their	their	PRON
ajis02-70	54	9	processes	process	NOUN
ajis02-70	54	10	to	to	PART
ajis02-70	54	11	suit	suit	VERB
ajis02-70	54	12	the	the	DET
ajis02-70	54	13	services	service	NOUN
ajis02-70	54	14	offered	offer	VERB
ajis02-70	54	15	.	.	PUNCT
ajis02-70	55	1	trienekens	trieneken	VERB
ajis02-70	55	2	et	et	PROPN
ajis02-70	55	3	al	al	PROPN
ajis02-70	55	4	.	.	PROPN
ajis02-70	56	1	(	(	PUNCT
ajis02-70	56	2	2004	2004	NUM
ajis02-70	56	3	,	,	PUNCT
ajis02-70	56	4	p.	p.	NOUN
ajis02-70	56	5	46	46	NUM
ajis02-70	56	6	)	)	PUNCT
ajis02-70	56	7	suggest	suggest	VERB
ajis02-70	56	8	the	the	DET
ajis02-70	56	9	need	need	NOUN
ajis02-70	56	10	for	for	ADP
ajis02-70	56	11	service	service	NOUN
ajis02-70	56	12	requirements	requirement	NOUN
ajis02-70	56	13	negotiation	negotiation	NOUN
ajis02-70	56	14	,	,	PUNCT
ajis02-70	56	15	in	in	ADP
ajis02-70	56	16	that	that	SCONJ
ajis02-70	56	17	the	the	DET
ajis02-70	56	18	requirements	requirement	NOUN
ajis02-70	56	19	determined	determine	VERB
ajis02-70	56	20	for	for	ADP
ajis02-70	56	21	the	the	DET
ajis02-70	56	22	sla	sla	PROPN
ajis02-70	56	23	must	must	AUX
ajis02-70	56	24	address	address	VERB
ajis02-70	56	25	not	not	PART
ajis02-70	56	26	only	only	ADV
ajis02-70	56	27	customer	customer	NOUN
ajis02-70	56	28	needs	need	NOUN
ajis02-70	56	29	,	,	PUNCT
ajis02-70	56	30	but	but	CCONJ
ajis02-70	56	31	provider	provider	NOUN
ajis02-70	56	32	needs	need	NOUN
ajis02-70	56	33	as	as	ADV
ajis02-70	56	34	well	well	ADV
ajis02-70	56	35	:	:	PUNCT
ajis02-70	56	36	“	"	PUNCT
ajis02-70	56	37	in	in	ADP
ajis02-70	56	38	software	software	NOUN
ajis02-70	56	39	management	management	NOUN
ajis02-70	56	40	science	science	NOUN
ajis02-70	56	41	,	,	PUNCT
ajis02-70	56	42	the	the	DET
ajis02-70	56	43	importance	importance	NOUN
ajis02-70	56	44	of	of	ADP
ajis02-70	56	45	a	a	DET
ajis02-70	56	46	consensus	consensus	NOUN
ajis02-70	56	47	based	base	VERB
ajis02-70	56	48	approach	approach	NOUN
ajis02-70	56	49	between	between	ADP
ajis02-70	56	50	stakeholders	stakeholder	NOUN
ajis02-70	56	51	(	(	PUNCT
ajis02-70	56	52	e.g.	e.g.	ADV
ajis02-70	56	53	customers	customer	NOUN
ajis02-70	56	54	)	)	PUNCT
ajis02-70	56	55	and	and	CCONJ
ajis02-70	56	56	developers	developer	NOUN
ajis02-70	56	57	is	be	AUX
ajis02-70	56	58	emphasized	emphasize	VERB
ajis02-70	56	59	ajis	ajis	ADV
ajis02-70	56	60	vol	vol	NOUN
ajis02-70	56	61	13	13	NUM
ajis02-70	56	62	,	,	PUNCT
ajis02-70	56	63	no	no	INTJ
ajis02-70	56	64	.	.	NOUN
ajis02-70	56	65	1	1	NUM
ajis02-70	56	66	september	september	PROPN
ajis02-70	56	67	2005	2005	NUM
ajis02-70	56	68	179	179	NUM
ajis02-70	56	69	(	(	PUNCT
ajis02-70	56	70	boehm	boehm	NOUN
ajis02-70	56	71	and	and	CCONJ
ajis02-70	56	72	ross	ross	PROPN
ajis02-70	56	73	,	,	PUNCT
ajis02-70	56	74	1989	1989	NUM
ajis02-70	56	75	)	)	PUNCT
ajis02-70	56	76	,	,	PUNCT
ajis02-70	56	77	in	in	ADP
ajis02-70	56	78	particular	particular	ADJ
ajis02-70	56	79	regarding	regard	VERB
ajis02-70	56	80	requirements	requirement	NOUN
ajis02-70	56	81	determination	determination	NOUN
ajis02-70	56	82	.	.	PUNCT
ajis02-70	57	1	these	these	DET
ajis02-70	57	2	concepts	concept	NOUN
ajis02-70	57	3	,	,	PUNCT
ajis02-70	57	4	such	such	ADJ
ajis02-70	57	5	as	as	ADP
ajis02-70	57	6	‘	'	PUNCT
ajis02-70	57	7	stakeholder	stakeholder	NOUN
ajis02-70	57	8	win	win	NOUN
ajis02-70	57	9	-	-	PUNCT
ajis02-70	57	10	win	win	NOUN
ajis02-70	57	11	’	'	PUNCT
ajis02-70	57	12	,	,	PUNCT
ajis02-70	57	13	are	be	AUX
ajis02-70	57	14	applicable	applicable	ADJ
ajis02-70	57	15	to	to	ADP
ajis02-70	57	16	sla	sla	PROPN
ajis02-70	57	17	specification	specification	NOUN
ajis02-70	57	18	,	,	PUNCT
ajis02-70	57	19	in	in	ADP
ajis02-70	57	20	particular	particular	ADJ
ajis02-70	57	21	to	to	PART
ajis02-70	57	22	improve	improve	VERB
ajis02-70	57	23	the	the	DET
ajis02-70	57	24	usage	usage	NOUN
ajis02-70	57	25	of	of	ADP
ajis02-70	57	26	an	an	DET
ajis02-70	57	27	sla	sla	PROPN
ajis02-70	57	28	to	to	PART
ajis02-70	57	29	serve	serve	VERB
ajis02-70	57	30	as	as	ADP
ajis02-70	57	31	a	a	DET
ajis02-70	57	32	communication	communication	NOUN
ajis02-70	57	33	aid	aid	NOUN
ajis02-70	57	34	and	and	CCONJ
ajis02-70	57	35	a	a	DET
ajis02-70	57	36	conflict	conflict	NOUN
ajis02-70	57	37	prevention	prevention	NOUN
ajis02-70	57	38	instrument	instrument	NOUN
ajis02-70	57	39	.	.	PUNCT
ajis02-70	57	40	”	"	PUNCT
ajis02-70	58	1	van	van	PROPN
ajis02-70	58	2	eck	eck	PROPN
ajis02-70	58	3	and	and	CCONJ
ajis02-70	58	4	wieringa	wieringa	ADV
ajis02-70	58	5	(	(	PUNCT
ajis02-70	58	6	2003	2003	NUM
ajis02-70	58	7	)	)	PUNCT
ajis02-70	58	8	point	point	VERB
ajis02-70	58	9	out	out	ADP
ajis02-70	58	10	that	that	SCONJ
ajis02-70	58	11	while	while	SCONJ
ajis02-70	58	12	requirements	requirement	NOUN
ajis02-70	58	13	engineers	engineer	NOUN
ajis02-70	58	14	may	may	AUX
ajis02-70	58	15	well	well	ADV
ajis02-70	58	16	ask	ask	VERB
ajis02-70	58	17	customers	customer	NOUN
ajis02-70	58	18	what	what	DET
ajis02-70	58	19	services	service	NOUN
ajis02-70	58	20	are	be	AUX
ajis02-70	58	21	needed	need	VERB
ajis02-70	58	22	,	,	PUNCT
ajis02-70	58	23	they	they	PRON
ajis02-70	58	24	may	may	AUX
ajis02-70	58	25	also	also	ADV
ajis02-70	58	26	have	have	VERB
ajis02-70	58	27	to	to	PART
ajis02-70	58	28	assist	assist	VERB
ajis02-70	58	29	the	the	DET
ajis02-70	58	30	customer	customer	NOUN
ajis02-70	58	31	in	in	ADP
ajis02-70	58	32	adjusting	adjust	VERB
ajis02-70	58	33	their	their	PRON
ajis02-70	58	34	business	business	NOUN
ajis02-70	58	35	processes	process	NOUN
ajis02-70	58	36	to	to	ADP
ajis02-70	58	37	services	service	NOUN
ajis02-70	58	38	already	already	ADV
ajis02-70	58	39	provided	provide	VERB
ajis02-70	58	40	(	(	PUNCT
ajis02-70	58	41	by	by	ADP
ajis02-70	58	42	providers	provider	NOUN
ajis02-70	58	43	)	)	PUNCT
ajis02-70	58	44	or	or	CCONJ
ajis02-70	58	45	to	to	ADP
ajis02-70	58	46	more	more	ADV
ajis02-70	58	47	general	general	ADJ
ajis02-70	58	48	services	service	NOUN
ajis02-70	58	49	suiting	suit	VERB
ajis02-70	58	50	a	a	DET
ajis02-70	58	51	wider	wide	ADJ
ajis02-70	58	52	customer	customer	NOUN
ajis02-70	58	53	base	base	NOUN
ajis02-70	58	54	.	.	PUNCT
ajis02-70	59	1	bohmann	bohmann	PROPN
ajis02-70	59	2	and	and	CCONJ
ajis02-70	59	3	colleagues	colleague	NOUN
ajis02-70	59	4	highlight	highlight	VERB
ajis02-70	59	5	the	the	DET
ajis02-70	59	6	key	key	ADJ
ajis02-70	59	7	dilemma	dilemma	NOUN
ajis02-70	59	8	faced	face	VERB
ajis02-70	59	9	by	by	ADP
ajis02-70	59	10	the	the	DET
ajis02-70	59	11	service	service	NOUN
ajis02-70	59	12	provider	provider	NOUN
ajis02-70	59	13	as	as	ADP
ajis02-70	59	14	“	"	PUNCT
ajis02-70	59	15	while	while	SCONJ
ajis02-70	59	16	striving	strive	VERB
ajis02-70	59	17	for	for	ADP
ajis02-70	59	18	economies	economy	NOUN
ajis02-70	59	19	of	of	ADP
ajis02-70	59	20	scale	scale	NOUN
ajis02-70	59	21	in	in	ADP
ajis02-70	59	22	service	service	NOUN
ajis02-70	59	23	operations	operation	NOUN
ajis02-70	59	24	through	through	ADP
ajis02-70	59	25	standardization	standardization	NOUN
ajis02-70	59	26	of	of	ADP
ajis02-70	59	27	services	service	NOUN
ajis02-70	59	28	,	,	PUNCT
ajis02-70	59	29	from	from	ADP
ajis02-70	59	30	a	a	DET
ajis02-70	59	31	customer	customer	NOUN
ajis02-70	59	32	’s	’s	PART
ajis02-70	59	33	point	point	NOUN
ajis02-70	59	34	of	of	ADP
ajis02-70	59	35	view	view	NOUN
ajis02-70	59	36	,	,	PUNCT
ajis02-70	59	37	the	the	DET
ajis02-70	59	38	service	service	NOUN
ajis02-70	59	39	provider	provider	NOUN
ajis02-70	59	40	has	have	VERB
ajis02-70	59	41	to	to	PART
ajis02-70	59	42	offer	offer	VERB
ajis02-70	59	43	services	service	NOUN
ajis02-70	59	44	which	which	PRON
ajis02-70	59	45	represent	represent	VERB
ajis02-70	59	46	individual	individual	ADJ
ajis02-70	59	47	solutions	solution	NOUN
ajis02-70	59	48	that	that	PRON
ajis02-70	59	49	are	be	AUX
ajis02-70	59	50	customized	customize	VERB
ajis02-70	59	51	to	to	ADP
ajis02-70	59	52	customer	customer	NOUN
ajis02-70	59	53	needs	need	NOUN
ajis02-70	59	54	”	"	PUNCT
ajis02-70	59	55	(	(	PUNCT
ajis02-70	59	56	bohmann	bohmann	PROPN
ajis02-70	59	57	et	et	PROPN
ajis02-70	59	58	al	al	PROPN
ajis02-70	59	59	.	.	PROPN
ajis02-70	59	60	,	,	PUNCT
ajis02-70	59	61	2003	2003	NUM
ajis02-70	59	62	)	)	PUNCT
ajis02-70	59	63	.	.	PUNCT
ajis02-70	60	1	in	in	ADP
ajis02-70	60	2	recent	recent	ADJ
ajis02-70	60	3	years	year	NOUN
ajis02-70	60	4	,	,	PUNCT
ajis02-70	60	5	researchers	researcher	NOUN
ajis02-70	60	6	have	have	AUX
ajis02-70	60	7	begun	begin	VERB
ajis02-70	60	8	to	to	PART
ajis02-70	60	9	develop	develop	VERB
ajis02-70	60	10	techniques	technique	NOUN
ajis02-70	60	11	that	that	PRON
ajis02-70	60	12	could	could	AUX
ajis02-70	60	13	be	be	AUX
ajis02-70	60	14	employed	employ	VERB
ajis02-70	60	15	by	by	ADP
ajis02-70	60	16	requirements	requirement	NOUN
ajis02-70	60	17	engineers	engineer	NOUN
ajis02-70	60	18	to	to	PART
ajis02-70	60	19	identify	identify	VERB
ajis02-70	60	20	service	service	NOUN
ajis02-70	60	21	requirements	requirement	NOUN
ajis02-70	60	22	specified	specify	VERB
ajis02-70	60	23	in	in	ADP
ajis02-70	60	24	slas	slas	PROPN
ajis02-70	60	25	.	.	PUNCT
ajis02-70	61	1	we	we	PRON
ajis02-70	61	2	review	review	VERB
ajis02-70	61	3	four	four	NUM
ajis02-70	61	4	representative	representative	ADJ
ajis02-70	61	5	examples	example	NOUN
ajis02-70	61	6	to	to	PART
ajis02-70	61	7	illustrate	illustrate	VERB
ajis02-70	61	8	the	the	DET
ajis02-70	61	9	state	state	NOUN
ajis02-70	61	10	of	of	ADP
ajis02-70	61	11	research	research	NOUN
ajis02-70	61	12	in	in	ADP
ajis02-70	61	13	this	this	DET
ajis02-70	61	14	emerging	emerge	VERB
ajis02-70	61	15	area	area	NOUN
ajis02-70	61	16	for	for	ADP
ajis02-70	61	17	re	re	PROPN
ajis02-70	61	18	(	(	PUNCT
ajis02-70	61	19	bohmann	bohmann	PROPN
ajis02-70	61	20	et	et	PROPN
ajis02-70	61	21	al	al	PROPN
ajis02-70	61	22	.	.	PROPN
ajis02-70	61	23	,	,	PUNCT
ajis02-70	61	24	2003	2003	NUM
ajis02-70	61	25	;	;	PUNCT
ajis02-70	61	26	van	van	PROPN
ajis02-70	61	27	eck	eck	PROPN
ajis02-70	61	28	&	&	CCONJ
ajis02-70	61	29	wieringa	wieringa	PROPN
ajis02-70	61	30	,	,	PUNCT
ajis02-70	61	31	2003	2003	NUM
ajis02-70	61	32	,	,	PUNCT
ajis02-70	61	33	2004	2004	NUM
ajis02-70	61	34	;	;	PUNCT
ajis02-70	61	35	niessink	niessink	PROPN
ajis02-70	61	36	&	&	CCONJ
ajis02-70	61	37	van	van	PROPN
ajis02-70	61	38	viet	viet	PROPN
ajis02-70	61	39	,	,	PUNCT
ajis02-70	61	40	1998	1998	NUM
ajis02-70	61	41	;	;	PUNCT
ajis02-70	61	42	trienekens	trieneken	VERB
ajis02-70	61	43	et	et	PROPN
ajis02-70	61	44	al	al	PROPN
ajis02-70	61	45	.	.	PROPN
ajis02-70	61	46	,	,	PUNCT
ajis02-70	61	47	2004	2004	NUM
ajis02-70	61	48	):	):	PUNCT
ajis02-70	61	49	•	•	X
ajis02-70	61	50	bohmann	bohmann	X
ajis02-70	61	51	et	et	PROPN
ajis02-70	61	52	al	al	PROPN
ajis02-70	61	53	.	.	PROPN
ajis02-70	62	1	(	(	PUNCT
ajis02-70	62	2	2003	2003	NUM
ajis02-70	62	3	)	)	PUNCT
ajis02-70	62	4	argue	argue	VERB
ajis02-70	62	5	that	that	SCONJ
ajis02-70	62	6	one	one	NUM
ajis02-70	62	7	of	of	ADP
ajis02-70	62	8	the	the	DET
ajis02-70	62	9	key	key	ADJ
ajis02-70	62	10	features	feature	NOUN
ajis02-70	62	11	of	of	ADP
ajis02-70	62	12	applications	application	NOUN
ajis02-70	62	13	hosting	host	VERB
ajis02-70	62	14	services	service	NOUN
ajis02-70	62	15	is	be	AUX
ajis02-70	62	16	the	the	DET
ajis02-70	62	17	heterogeneity	heterogeneity	NOUN
ajis02-70	62	18	in	in	ADP
ajis02-70	62	19	customer	customer	NOUN
ajis02-70	62	20	requirements	requirement	NOUN
ajis02-70	62	21	for	for	ADP
ajis02-70	62	22	example	example	NOUN
ajis02-70	62	23	,	,	PUNCT
ajis02-70	62	24	different	different	ADJ
ajis02-70	62	25	computing	computing	NOUN
ajis02-70	62	26	platforms	platform	NOUN
ajis02-70	62	27	and	and	CCONJ
ajis02-70	62	28	communication	communication	NOUN
ajis02-70	62	29	network	network	NOUN
ajis02-70	62	30	,	,	PUNCT
ajis02-70	62	31	the	the	DET
ajis02-70	62	32	integration	integration	NOUN
ajis02-70	62	33	of	of	ADP
ajis02-70	62	34	different	different	ADJ
ajis02-70	62	35	business	business	NOUN
ajis02-70	62	36	applications	application	NOUN
ajis02-70	62	37	and	and	CCONJ
ajis02-70	62	38	sophisticated	sophisticated	ADJ
ajis02-70	62	39	business	business	NOUN
ajis02-70	62	40	characteristics	characteristic	NOUN
ajis02-70	62	41	.	.	PUNCT
ajis02-70	63	1	the	the	DET
ajis02-70	63	2	researchers	researcher	NOUN
ajis02-70	63	3	introduce	introduce	VERB
ajis02-70	63	4	modular	modular	ADJ
ajis02-70	63	5	service	service	NOUN
ajis02-70	63	6	architectures	architecture	NOUN
ajis02-70	63	7	to	to	PART
ajis02-70	63	8	provide	provide	VERB
ajis02-70	63	9	standardised	standardised	ADJ
ajis02-70	63	10	yet	yet	ADV
ajis02-70	63	11	customisable	customisable	ADJ
ajis02-70	63	12	it	it	PRON
ajis02-70	63	13	services	service	NOUN
ajis02-70	63	14	.	.	PUNCT
ajis02-70	64	1	the	the	DET
ajis02-70	64	2	key	key	ADJ
ajis02-70	64	3	objective	objective	NOUN
ajis02-70	64	4	is	be	AUX
ajis02-70	64	5	to	to	PART
ajis02-70	64	6	assist	assist	VERB
ajis02-70	64	7	service	service	NOUN
ajis02-70	64	8	providers	provider	NOUN
ajis02-70	64	9	to	to	PART
ajis02-70	64	10	address	address	VERB
ajis02-70	64	11	heterogeneity	heterogeneity	NOUN
ajis02-70	64	12	in	in	ADP
ajis02-70	64	13	customer	customer	NOUN
ajis02-70	64	14	requirements	requirement	NOUN
ajis02-70	64	15	through	through	ADP
ajis02-70	64	16	matching	matching	NOUN
ajis02-70	64	17	and	and	CCONJ
ajis02-70	64	18	mapping	mapping	NOUN
ajis02-70	64	19	required	require	VERB
ajis02-70	64	20	service	service	NOUN
ajis02-70	64	21	features	feature	NOUN
ajis02-70	64	22	and	and	CCONJ
ajis02-70	64	23	factors	factor	NOUN
ajis02-70	64	24	during	during	ADP
ajis02-70	64	25	re	re	ADP
ajis02-70	64	26	and	and	CCONJ
ajis02-70	64	27	design	design	NOUN
ajis02-70	64	28	phases	phase	NOUN
ajis02-70	64	29	.	.	PUNCT
ajis02-70	65	1	•	•	NUM
ajis02-70	65	2	van	van	PROPN
ajis02-70	65	3	eck	eck	PROPN
ajis02-70	65	4	and	and	CCONJ
ajis02-70	65	5	wieringa	wieringa	ADV
ajis02-70	65	6	(	(	PUNCT
ajis02-70	65	7	2003	2003	NUM
ajis02-70	65	8	)	)	PUNCT
ajis02-70	65	9	propose	propose	VERB
ajis02-70	65	10	a	a	DET
ajis02-70	65	11	“	"	PUNCT
ajis02-70	65	12	service	service	NOUN
ajis02-70	65	13	blueprint	blueprint	NOUN
ajis02-70	65	14	”	"	PUNCT
ajis02-70	65	15	requiring	require	VERB
ajis02-70	65	16	the	the	DET
ajis02-70	65	17	specification	specification	NOUN
ajis02-70	65	18	of	of	ADP
ajis02-70	65	19	key	key	ADJ
ajis02-70	65	20	issues	issue	NOUN
ajis02-70	65	21	such	such	ADJ
ajis02-70	65	22	as	as	ADP
ajis02-70	65	23	customer	customer	NOUN
ajis02-70	65	24	self	self	NOUN
ajis02-70	65	25	-	-	PUNCT
ajis02-70	65	26	service	service	NOUN
ajis02-70	65	27	tasks	task	NOUN
ajis02-70	65	28	,	,	PUNCT
ajis02-70	65	29	service	service	NOUN
ajis02-70	65	30	delivery	delivery	NOUN
ajis02-70	65	31	events	event	NOUN
ajis02-70	65	32	,	,	PUNCT
ajis02-70	65	33	generic	generic	ADJ
ajis02-70	65	34	and	and	CCONJ
ajis02-70	65	35	customer	customer	NOUN
ajis02-70	65	36	-	-	PUNCT
ajis02-70	65	37	specific	specific	ADJ
ajis02-70	65	38	services	service	NOUN
ajis02-70	65	39	,	,	PUNCT
ajis02-70	65	40	and	and	CCONJ
ajis02-70	65	41	visibilities	visibility	NOUN
ajis02-70	65	42	of	of	ADP
ajis02-70	65	43	sub	sub	NOUN
ajis02-70	65	44	-	-	NOUN
ajis02-70	65	45	processes	process	NOUN
ajis02-70	65	46	.	.	PUNCT
ajis02-70	66	1	these	these	DET
ajis02-70	66	2	design	design	NOUN
ajis02-70	66	3	decisions	decision	NOUN
ajis02-70	66	4	influence	influence	VERB
ajis02-70	66	5	important	important	ADJ
ajis02-70	66	6	choices	choice	NOUN
ajis02-70	66	7	such	such	ADJ
ajis02-70	66	8	as	as	ADP
ajis02-70	66	9	the	the	DET
ajis02-70	66	10	degree	degree	NOUN
ajis02-70	66	11	of	of	ADP
ajis02-70	66	12	support	support	NOUN
ajis02-70	66	13	provided	provide	VERB
ajis02-70	66	14	by	by	ADP
ajis02-70	66	15	the	the	DET
ajis02-70	66	16	service	service	NOUN
ajis02-70	66	17	provider	provider	NOUN
ajis02-70	66	18	.	.	PUNCT
ajis02-70	67	1	in	in	ADP
ajis02-70	67	2	a	a	DET
ajis02-70	67	3	recent	recent	ADJ
ajis02-70	67	4	paper	paper	NOUN
ajis02-70	67	5	,	,	PUNCT
ajis02-70	67	6	the	the	DET
ajis02-70	67	7	authors	author	NOUN
ajis02-70	67	8	further	far	ADV
ajis02-70	67	9	suggest	suggest	VERB
ajis02-70	67	10	that	that	SCONJ
ajis02-70	67	11	re	re	NOUN
ajis02-70	67	12	might	might	AUX
ajis02-70	67	13	comprise	comprise	VERB
ajis02-70	67	14	the	the	DET
ajis02-70	67	15	definition	definition	NOUN
ajis02-70	67	16	of	of	ADP
ajis02-70	67	17	required	require	VERB
ajis02-70	67	18	services	service	NOUN
ajis02-70	67	19	in	in	ADP
ajis02-70	67	20	terms	term	NOUN
ajis02-70	67	21	of	of	ADP
ajis02-70	67	22	inputs	input	NOUN
ajis02-70	67	23	and	and	CCONJ
ajis02-70	67	24	outputs	output	NOUN
ajis02-70	67	25	,	,	PUNCT
ajis02-70	67	26	as	as	ADV
ajis02-70	67	27	well	well	ADV
ajis02-70	67	28	as	as	ADP
ajis02-70	67	29	the	the	DET
ajis02-70	67	30	workflow	workflow	NOUN
ajis02-70	67	31	design	design	NOUN
ajis02-70	67	32	needed	need	VERB
ajis02-70	67	33	to	to	PART
ajis02-70	67	34	deliver	deliver	VERB
ajis02-70	67	35	the	the	DET
ajis02-70	67	36	services	service	NOUN
ajis02-70	67	37	(	(	PUNCT
ajis02-70	67	38	van	van	PROPN
ajis02-70	67	39	eck	eck	PROPN
ajis02-70	67	40	&	&	CCONJ
ajis02-70	67	41	wieringa	wieringa	PROPN
ajis02-70	67	42	,	,	PUNCT
ajis02-70	67	43	2004	2004	NUM
ajis02-70	67	44	)	)	PUNCT
ajis02-70	67	45	.	.	PUNCT
ajis02-70	68	1	a	a	DET
ajis02-70	68	2	common	common	ADJ
ajis02-70	68	3	shortcoming	shortcoming	NOUN
ajis02-70	68	4	in	in	ADP
ajis02-70	68	5	the	the	DET
ajis02-70	68	6	above	above	ADJ
ajis02-70	68	7	two	two	NUM
ajis02-70	68	8	approaches	approach	NOUN
ajis02-70	68	9	is	be	AUX
ajis02-70	68	10	their	their	PRON
ajis02-70	68	11	primary	primary	ADJ
ajis02-70	68	12	focus	focus	NOUN
ajis02-70	68	13	on	on	ADP
ajis02-70	68	14	customer	customer	NOUN
ajis02-70	68	15	requirements	requirement	NOUN
ajis02-70	68	16	,	,	PUNCT
ajis02-70	68	17	while	while	SCONJ
ajis02-70	68	18	paying	pay	VERB
ajis02-70	68	19	comparatively	comparatively	ADV
ajis02-70	68	20	little	little	ADJ
ajis02-70	68	21	heed	heed	NOUN
ajis02-70	68	22	to	to	ADP
ajis02-70	68	23	the	the	DET
ajis02-70	68	24	very	very	ADV
ajis02-70	68	25	real	real	ADJ
ajis02-70	68	26	needs	need	NOUN
ajis02-70	68	27	of	of	ADP
ajis02-70	68	28	providers	provider	NOUN
ajis02-70	68	29	,	,	PUNCT
ajis02-70	68	30	who	who	PRON
ajis02-70	68	31	will	will	AUX
ajis02-70	68	32	also	also	ADV
ajis02-70	68	33	be	be	AUX
ajis02-70	68	34	affected	affect	VERB
ajis02-70	68	35	by	by	ADP
ajis02-70	68	36	the	the	DET
ajis02-70	68	37	new	new	ADJ
ajis02-70	68	38	service	service	NOUN
ajis02-70	68	39	as	as	SCONJ
ajis02-70	68	40	they	they	PRON
ajis02-70	68	41	may	may	AUX
ajis02-70	68	42	have	have	VERB
ajis02-70	68	43	operational	operational	ADJ
ajis02-70	68	44	roles	role	NOUN
ajis02-70	68	45	.	.	PUNCT
ajis02-70	69	1	•	•	NUM
ajis02-70	69	2	trienekens	trieneken	NOUN
ajis02-70	69	3	et	et	PROPN
ajis02-70	69	4	al	al	PROPN
ajis02-70	69	5	.	.	PROPN
ajis02-70	70	1	(	(	PUNCT
ajis02-70	70	2	2004	2004	NUM
ajis02-70	70	3	)	)	PUNCT
ajis02-70	70	4	provide	provide	VERB
ajis02-70	70	5	a	a	DET
ajis02-70	70	6	phased	phase	VERB
ajis02-70	70	7	process	process	NOUN
ajis02-70	70	8	for	for	ADP
ajis02-70	70	9	specifying	specify	VERB
ajis02-70	70	10	a	a	DET
ajis02-70	70	11	sla	sla	NOUN
ajis02-70	70	12	.	.	PUNCT
ajis02-70	71	1	in	in	ADP
ajis02-70	71	2	the	the	DET
ajis02-70	71	3	first	first	ADJ
ajis02-70	71	4	phase	phase	NOUN
ajis02-70	71	5	,	,	PUNCT
ajis02-70	71	6	introductions	introduction	NOUN
ajis02-70	71	7	take	take	VERB
ajis02-70	71	8	place	place	NOUN
ajis02-70	71	9	between	between	ADP
ajis02-70	71	10	an	an	DET
ajis02-70	71	11	sla	sla	PROPN
ajis02-70	71	12	expert	expert	NOUN
ajis02-70	71	13	,	,	PUNCT
ajis02-70	71	14	service	service	NOUN
ajis02-70	71	15	provider	provider	NOUN
ajis02-70	71	16	,	,	PUNCT
ajis02-70	71	17	contract	contract	NOUN
ajis02-70	71	18	expert	expert	NOUN
ajis02-70	71	19	and	and	CCONJ
ajis02-70	71	20	customer	customer	NOUN
ajis02-70	71	21	representative	representative	NOUN
ajis02-70	71	22	.	.	PUNCT
ajis02-70	72	1	in	in	ADP
ajis02-70	72	2	the	the	DET
ajis02-70	72	3	second	second	ADJ
ajis02-70	72	4	phase	phase	NOUN
ajis02-70	72	5	,	,	PUNCT
ajis02-70	72	6	the	the	DET
ajis02-70	72	7	customer	customer	NOUN
ajis02-70	72	8	service	service	NOUN
ajis02-70	72	9	needs	need	NOUN
ajis02-70	72	10	are	be	AUX
ajis02-70	72	11	identified	identify	VERB
ajis02-70	72	12	.	.	PUNCT
ajis02-70	73	1	in	in	ADP
ajis02-70	73	2	the	the	DET
ajis02-70	73	3	third	third	ADJ
ajis02-70	73	4	phase	phase	NOUN
ajis02-70	73	5	,	,	PUNCT
ajis02-70	73	6	services	service	NOUN
ajis02-70	73	7	are	be	AUX
ajis02-70	73	8	defined	define	VERB
ajis02-70	73	9	,	,	PUNCT
ajis02-70	73	10	qualified	qualified	ADJ
ajis02-70	73	11	and	and	CCONJ
ajis02-70	73	12	metrified	metrified	ADJ
ajis02-70	73	13	.	.	PUNCT
ajis02-70	74	1	during	during	ADP
ajis02-70	74	2	this	this	DET
ajis02-70	74	3	phase	phase	NOUN
ajis02-70	74	4	there	there	PRON
ajis02-70	74	5	is	be	VERB
ajis02-70	74	6	collaboration	collaboration	NOUN
ajis02-70	74	7	between	between	ADP
ajis02-70	74	8	provider	provider	NOUN
ajis02-70	74	9	and	and	CCONJ
ajis02-70	74	10	customer	customer	NOUN
ajis02-70	74	11	during	during	ADP
ajis02-70	74	12	which	which	PRON
ajis02-70	74	13	their	their	PRON
ajis02-70	74	14	separate	separate	ADJ
ajis02-70	74	15	service	service	NOUN
ajis02-70	74	16	needs	need	NOUN
ajis02-70	74	17	are	be	AUX
ajis02-70	74	18	negotiated	negotiate	VERB
ajis02-70	74	19	.	.	PUNCT
ajis02-70	75	1	in	in	ADP
ajis02-70	75	2	the	the	DET
ajis02-70	75	3	fourth	fourth	ADJ
ajis02-70	75	4	phase	phase	NOUN
ajis02-70	75	5	,	,	PUNCT
ajis02-70	75	6	the	the	DET
ajis02-70	75	7	contract	contract	NOUN
ajis02-70	75	8	is	be	AUX
ajis02-70	75	9	implemented	implement	VERB
ajis02-70	75	10	.	.	PUNCT
ajis02-70	76	1	trienekens	trieneken	VERB
ajis02-70	76	2	et	et	PROPN
ajis02-70	76	3	al	al	PROPN
ajis02-70	76	4	.	.	PROPN
ajis02-70	77	1	(	(	PUNCT
ajis02-70	77	2	2004	2004	NUM
ajis02-70	77	3	)	)	PUNCT
ajis02-70	77	4	also	also	ADV
ajis02-70	77	5	provide	provide	VERB
ajis02-70	77	6	a	a	DET
ajis02-70	77	7	model	model	NOUN
ajis02-70	77	8	termed	term	VERB
ajis02-70	77	9	the	the	DET
ajis02-70	77	10	service	service	NOUN
ajis02-70	77	11	management	management	NOUN
ajis02-70	77	12	lemniscate	lemniscate	NOUN
ajis02-70	77	13	which	which	PRON
ajis02-70	77	14	advocates	advocate	VERB
ajis02-70	77	15	an	an	DET
ajis02-70	77	16	iterative	iterative	NOUN
ajis02-70	77	17	cycle	cycle	NOUN
ajis02-70	77	18	ajis	ajis	ADV
ajis02-70	77	19	vol	vol	NOUN
ajis02-70	77	20	13	13	NUM
ajis02-70	77	21	,	,	PUNCT
ajis02-70	77	22	no	no	INTJ
ajis02-70	77	23	.	.	NOUN
ajis02-70	77	24	1	1	NUM
ajis02-70	77	25	september	september	PROPN
ajis02-70	77	26	2005	2005	NUM
ajis02-70	77	27	180	180	NUM
ajis02-70	77	28	between	between	ADP
ajis02-70	77	29	(	(	PUNCT
ajis02-70	77	30	i	i	NOUN
ajis02-70	77	31	)	)	PUNCT
ajis02-70	77	32	service	service	NOUN
ajis02-70	77	33	level	level	NOUN
ajis02-70	77	34	management	management	NOUN
ajis02-70	77	35	that	that	PRON
ajis02-70	77	36	accounts	account	VERB
ajis02-70	77	37	for	for	ADP
ajis02-70	77	38	business	business	NOUN
ajis02-70	77	39	needs	need	NOUN
ajis02-70	77	40	and	and	CCONJ
ajis02-70	77	41	leads	lead	VERB
ajis02-70	77	42	to	to	ADP
ajis02-70	77	43	defining	define	VERB
ajis02-70	77	44	the	the	DET
ajis02-70	77	45	sla	sla	NOUN
ajis02-70	77	46	,	,	PUNCT
ajis02-70	77	47	and	and	CCONJ
ajis02-70	77	48	(	(	PUNCT
ajis02-70	77	49	ii	ii	NOUN
ajis02-70	77	50	)	)	PUNCT
ajis02-70	77	51	service	service	NOUN
ajis02-70	77	52	process	process	NOUN
ajis02-70	77	53	management	management	NOUN
ajis02-70	77	54	which	which	PRON
ajis02-70	77	55	involves	involve	VERB
ajis02-70	77	56	design	design	NOUN
ajis02-70	77	57	,	,	PUNCT
ajis02-70	77	58	implementation	implementation	NOUN
ajis02-70	77	59	and	and	CCONJ
ajis02-70	77	60	monitoring	monitoring	NOUN
ajis02-70	77	61	.	.	PUNCT
ajis02-70	78	1	the	the	DET
ajis02-70	78	2	researchers	researcher	NOUN
ajis02-70	78	3	conceive	conceive	VERB
ajis02-70	78	4	it	it	PRON
ajis02-70	78	5	service	service	NOUN
ajis02-70	78	6	as	as	ADP
ajis02-70	78	7	under	under	ADP
ajis02-70	78	8	continual	continual	ADJ
ajis02-70	78	9	improvement	improvement	NOUN
ajis02-70	78	10	.	.	PUNCT
ajis02-70	79	1	•	•	NUM
ajis02-70	79	2	niessink	niessink	NOUN
ajis02-70	79	3	and	and	CCONJ
ajis02-70	79	4	van	van	PROPN
ajis02-70	79	5	vliet	vliet	PROPN
ajis02-70	79	6	(	(	PUNCT
ajis02-70	79	7	1998	1998	NUM
ajis02-70	79	8	)	)	PUNCT
ajis02-70	79	9	develop	develop	VERB
ajis02-70	79	10	it	it	PRON
ajis02-70	79	11	service	service	NOUN
ajis02-70	79	12	cmm	cmm	NOUN
ajis02-70	79	13	as	as	ADP
ajis02-70	79	14	a	a	DET
ajis02-70	79	15	maturity	maturity	NOUN
ajis02-70	79	16	growth	growth	NOUN
ajis02-70	79	17	model	model	NOUN
ajis02-70	79	18	–	–	PUNCT
ajis02-70	79	19	similar	similar	ADJ
ajis02-70	79	20	to	to	ADP
ajis02-70	79	21	the	the	DET
ajis02-70	79	22	software	software	NOUN
ajis02-70	79	23	cmm	cmm	NOUN
ajis02-70	79	24	–	–	PUNCT
ajis02-70	79	25	focusing	focus	VERB
ajis02-70	79	26	on	on	ADP
ajis02-70	79	27	service	service	NOUN
ajis02-70	79	28	process	process	NOUN
ajis02-70	79	29	assessment	assessment	NOUN
ajis02-70	79	30	and	and	CCONJ
ajis02-70	79	31	improvement	improvement	NOUN
ajis02-70	79	32	.	.	PUNCT
ajis02-70	80	1	they	they	PRON
ajis02-70	80	2	also	also	ADV
ajis02-70	80	3	discuss	discuss	VERB
ajis02-70	80	4	ways	way	NOUN
ajis02-70	80	5	to	to	PART
ajis02-70	80	6	identify	identify	VERB
ajis02-70	80	7	changed	change	VERB
ajis02-70	80	8	service	service	NOUN
ajis02-70	80	9	requirements	requirement	NOUN
ajis02-70	80	10	,	,	PUNCT
ajis02-70	80	11	such	such	ADJ
ajis02-70	80	12	as	as	ADP
ajis02-70	80	13	analysing	analyse	VERB
ajis02-70	80	14	logged	log	VERB
ajis02-70	80	15	incidents	incident	NOUN
ajis02-70	80	16	,	,	PUNCT
ajis02-70	80	17	and	and	CCONJ
ajis02-70	80	18	negotiating	negotiate	VERB
ajis02-70	80	19	customer	customer	NOUN
ajis02-70	80	20	requests	request	NOUN
ajis02-70	80	21	for	for	ADP
ajis02-70	80	22	changed	change	VERB
ajis02-70	80	23	service	service	NOUN
ajis02-70	80	24	levels	level	NOUN
ajis02-70	80	25	or	or	CCONJ
ajis02-70	80	26	new	new	ADJ
ajis02-70	80	27	services	service	NOUN
ajis02-70	80	28	.	.	PUNCT
ajis02-70	81	1	importantly	importantly	ADV
ajis02-70	81	2	,	,	PUNCT
ajis02-70	81	3	while	while	SCONJ
ajis02-70	81	4	this	this	DET
ajis02-70	81	5	early	early	ADJ
ajis02-70	81	6	maturity	maturity	NOUN
ajis02-70	81	7	growth	growth	NOUN
ajis02-70	81	8	model	model	NOUN
ajis02-70	81	9	and	and	CCONJ
ajis02-70	81	10	trienekens	trieneken	NOUN
ajis02-70	81	11	et	et	PROPN
ajis02-70	81	12	al	al	PROPN
ajis02-70	81	13	.	.	PROPN
ajis02-70	81	14	’s	’s	PART
ajis02-70	81	15	(	(	PUNCT
ajis02-70	81	16	2004	2004	NUM
ajis02-70	81	17	)	)	PUNCT
ajis02-70	81	18	approach	approach	NOUN
ajis02-70	81	19	suggest	suggest	VERB
ajis02-70	81	20	involving	involve	VERB
ajis02-70	81	21	both	both	CCONJ
ajis02-70	81	22	customer	customer	NOUN
ajis02-70	81	23	and	and	CCONJ
ajis02-70	81	24	provider	provider	NOUN
ajis02-70	81	25	requirements	requirement	NOUN
ajis02-70	81	26	,	,	PUNCT
ajis02-70	81	27	they	they	PRON
ajis02-70	81	28	fail	fail	VERB
ajis02-70	81	29	to	to	PART
ajis02-70	81	30	explore	explore	VERB
ajis02-70	81	31	this	this	DET
ajis02-70	81	32	aspect	aspect	NOUN
ajis02-70	81	33	in	in	ADP
ajis02-70	81	34	sufficient	sufficient	ADJ
ajis02-70	81	35	detail	detail	NOUN
ajis02-70	81	36	.	.	PUNCT
ajis02-70	82	1	furthermore	furthermore	ADV
ajis02-70	82	2	,	,	PUNCT
ajis02-70	82	3	from	from	ADP
ajis02-70	82	4	the	the	DET
ajis02-70	82	5	perspective	perspective	NOUN
ajis02-70	82	6	of	of	ADP
ajis02-70	82	7	an	an	DET
ajis02-70	82	8	effective	effective	ADJ
ajis02-70	82	9	agreement	agreement	NOUN
ajis02-70	82	10	,	,	PUNCT
ajis02-70	82	11	the	the	DET
ajis02-70	82	12	negotiation	negotiation	NOUN
ajis02-70	82	13	of	of	ADP
ajis02-70	82	14	the	the	DET
ajis02-70	82	15	service	service	NOUN
ajis02-70	82	16	agreement	agreement	NOUN
ajis02-70	82	17	is	be	AUX
ajis02-70	82	18	a	a	DET
ajis02-70	82	19	critical	critical	ADJ
ajis02-70	82	20	step	step	NOUN
ajis02-70	82	21	,	,	PUNCT
ajis02-70	82	22	and	and	CCONJ
ajis02-70	82	23	thus	thus	ADV
ajis02-70	82	24	greater	great	ADJ
ajis02-70	82	25	guidance	guidance	NOUN
ajis02-70	82	26	is	be	AUX
ajis02-70	82	27	needed	need	VERB
ajis02-70	82	28	as	as	ADP
ajis02-70	82	29	to	to	ADP
ajis02-70	82	30	how	how	SCONJ
ajis02-70	82	31	this	this	PRON
ajis02-70	82	32	can	can	AUX
ajis02-70	82	33	be	be	AUX
ajis02-70	82	34	achieved	achieve	VERB
ajis02-70	82	35	.	.	PUNCT
ajis02-70	83	1	a	a	DET
ajis02-70	83	2	key	key	ADJ
ajis02-70	83	3	weakness	weakness	NOUN
ajis02-70	83	4	in	in	ADP
ajis02-70	83	5	the	the	DET
ajis02-70	83	6	above	above	ADJ
ajis02-70	83	7	four	four	NUM
ajis02-70	83	8	approaches	approach	NOUN
ajis02-70	83	9	to	to	ADP
ajis02-70	83	10	service	service	NOUN
ajis02-70	83	11	-	-	PUNCT
ajis02-70	83	12	oriented	orient	VERB
ajis02-70	83	13	re	re	NOUN
ajis02-70	83	14	is	be	AUX
ajis02-70	83	15	the	the	DET
ajis02-70	83	16	absence	absence	NOUN
ajis02-70	83	17	of	of	ADP
ajis02-70	83	18	an	an	DET
ajis02-70	83	19	in	in	ADP
ajis02-70	83	20	-	-	PUNCT
ajis02-70	83	21	depth	depth	NOUN
ajis02-70	83	22	consideration	consideration	NOUN
ajis02-70	83	23	of	of	ADP
ajis02-70	83	24	the	the	DET
ajis02-70	83	25	socio	socio	NOUN
ajis02-70	83	26	-	-	PUNCT
ajis02-70	83	27	technical	technical	ADJ
ajis02-70	83	28	issues	issue	NOUN
ajis02-70	83	29	involved	involve	VERB
ajis02-70	83	30	.	.	PUNCT
ajis02-70	84	1	in	in	ADP
ajis02-70	84	2	traditional	traditional	ADJ
ajis02-70	84	3	re	re	NOUN
ajis02-70	84	4	,	,	PUNCT
ajis02-70	84	5	macaulay	macaulay	PROPN
ajis02-70	84	6	(	(	PUNCT
ajis02-70	84	7	1996	1996	NUM
ajis02-70	84	8	)	)	PUNCT
ajis02-70	84	9	identified	identify	VERB
ajis02-70	84	10	poor	poor	ADJ
ajis02-70	84	11	communication	communication	NOUN
ajis02-70	84	12	between	between	ADP
ajis02-70	84	13	stakeholders	stakeholder	NOUN
ajis02-70	84	14	as	as	ADP
ajis02-70	84	15	the	the	DET
ajis02-70	84	16	key	key	ADJ
ajis02-70	84	17	factor	factor	NOUN
ajis02-70	84	18	limiting	limit	VERB
ajis02-70	84	19	or	or	CCONJ
ajis02-70	84	20	enabling	enable	VERB
ajis02-70	84	21	effective	effective	ADJ
ajis02-70	84	22	re	re	NOUN
ajis02-70	84	23	.	.	PUNCT
ajis02-70	84	24	sutton	sutton	PROPN
ajis02-70	84	25	(	(	PUNCT
ajis02-70	84	26	2000	2000	NUM
ajis02-70	84	27	)	)	PUNCT
ajis02-70	84	28	and	and	CCONJ
ajis02-70	84	29	walz	walz	PROPN
ajis02-70	84	30	et	et	PROPN
ajis02-70	84	31	al	al	PROPN
ajis02-70	84	32	.	.	PROPN
ajis02-70	85	1	(	(	PUNCT
ajis02-70	85	2	1993	1993	NUM
ajis02-70	85	3	)	)	PUNCT
ajis02-70	85	4	narrowed	narrow	VERB
ajis02-70	85	5	communication	communication	NOUN
ajis02-70	85	6	factors	factor	NOUN
ajis02-70	85	7	to	to	ADP
ajis02-70	85	8	three	three	NUM
ajis02-70	85	9	key	key	ADJ
ajis02-70	85	10	issues	issue	NOUN
ajis02-70	85	11	:	:	PUNCT
ajis02-70	85	12	articulation	articulation	NOUN
ajis02-70	85	13	,	,	PUNCT
ajis02-70	85	14	misunderstanding	misunderstanding	NOUN
ajis02-70	85	15	and	and	CCONJ
ajis02-70	85	16	conflict	conflict	NOUN
ajis02-70	85	17	.	.	PUNCT
ajis02-70	86	1	as	as	SCONJ
ajis02-70	86	2	technology	technology	NOUN
ajis02-70	86	3	and	and	CCONJ
ajis02-70	86	4	systems	system	NOUN
ajis02-70	86	5	are	be	AUX
ajis02-70	86	6	embedded	embed	VERB
ajis02-70	86	7	within	within	ADP
ajis02-70	86	8	socio	socio	NOUN
ajis02-70	86	9	-	-	PUNCT
ajis02-70	86	10	organisational	organisational	ADJ
ajis02-70	86	11	contexts	context	NOUN
ajis02-70	86	12	and	and	CCONJ
ajis02-70	86	13	processes	process	NOUN
ajis02-70	86	14	,	,	PUNCT
ajis02-70	86	15	strongly	strongly	ADV
ajis02-70	86	16	sociotechnical	sociotechnical	ADJ
ajis02-70	86	17	approaches	approach	NOUN
ajis02-70	86	18	to	to	ADP
ajis02-70	86	19	(	(	PUNCT
ajis02-70	86	20	traditional	traditional	ADJ
ajis02-70	86	21	)	)	PUNCT
ajis02-70	86	22	re	re	NOUN
ajis02-70	86	23	are	be	AUX
ajis02-70	86	24	required	require	VERB
ajis02-70	86	25	(	(	PUNCT
ajis02-70	86	26	see	see	VERB
ajis02-70	86	27	for	for	ADP
ajis02-70	86	28	example	example	NOUN
ajis02-70	86	29	,	,	PUNCT
ajis02-70	86	30	mavin	mavin	NOUN
ajis02-70	86	31	&	&	CCONJ
ajis02-70	86	32	maiden	maiden	PROPN
ajis02-70	86	33	,	,	PUNCT
ajis02-70	86	34	2003	2003	NUM
ajis02-70	86	35	;	;	PUNCT
ajis02-70	86	36	kotonya	kotonya	PROPN
ajis02-70	86	37	&	&	CCONJ
ajis02-70	86	38	sommerville	sommerville	PROPN
ajis02-70	86	39	,	,	PUNCT
ajis02-70	86	40	1998	1998	NUM
ajis02-70	86	41	,	,	PUNCT
ajis02-70	86	42	goguen	goguen	PROPN
ajis02-70	86	43	,	,	PUNCT
ajis02-70	86	44	1994	1994	NUM
ajis02-70	86	45	,	,	PUNCT
ajis02-70	86	46	1997	1997	NUM
ajis02-70	86	47	;	;	PUNCT
ajis02-70	86	48	nuseibeh	nuseibeh	NOUN
ajis02-70	86	49	&	&	CCONJ
ajis02-70	86	50	easterbrook	easterbrook	PROPN
ajis02-70	86	51	,	,	PUNCT
ajis02-70	86	52	2000	2000	NUM
ajis02-70	86	53	)	)	PUNCT
ajis02-70	86	54	.	.	PUNCT
ajis02-70	87	1	if	if	SCONJ
ajis02-70	87	2	we	we	PRON
ajis02-70	87	3	extrapolate	extrapolate	VERB
ajis02-70	87	4	and	and	CCONJ
ajis02-70	87	5	apply	apply	VERB
ajis02-70	87	6	the	the	DET
ajis02-70	87	7	above	above	ADJ
ajis02-70	87	8	socio	socio	NOUN
ajis02-70	87	9	-	-	PUNCT
ajis02-70	87	10	technical	technical	ADJ
ajis02-70	87	11	concepts	concept	NOUN
ajis02-70	87	12	to	to	ADP
ajis02-70	87	13	service	service	NOUN
ajis02-70	87	14	-	-	PUNCT
ajis02-70	87	15	oriented	orient	VERB
ajis02-70	87	16	re	re	NOUN
ajis02-70	87	17	,	,	PUNCT
ajis02-70	87	18	we	we	PRON
ajis02-70	87	19	would	would	AUX
ajis02-70	87	20	expect	expect	VERB
ajis02-70	87	21	significant	significant	ADJ
ajis02-70	87	22	stakeholder	stakeholder	NOUN
ajis02-70	87	23	involvement	involvement	NOUN
ajis02-70	87	24	in	in	ADP
ajis02-70	87	25	the	the	DET
ajis02-70	87	26	re	re	NOUN
ajis02-70	87	27	process	process	NOUN
ajis02-70	87	28	,	,	PUNCT
ajis02-70	87	29	which	which	PRON
ajis02-70	87	30	should	should	AUX
ajis02-70	87	31	develop	develop	VERB
ajis02-70	87	32	realistic	realistic	ADJ
ajis02-70	87	33	customer	customer	NOUN
ajis02-70	87	34	expectations	expectation	NOUN
ajis02-70	87	35	about	about	ADP
ajis02-70	87	36	provider	provider	NOUN
ajis02-70	87	37	and	and	CCONJ
ajis02-70	87	38	service	service	NOUN
ajis02-70	87	39	capabilities	capability	NOUN
ajis02-70	87	40	and	and	CCONJ
ajis02-70	87	41	needs	need	NOUN
ajis02-70	87	42	,	,	PUNCT
ajis02-70	87	43	provide	provide	VERB
ajis02-70	87	44	bargaining	bargaining	NOUN
ajis02-70	87	45	and	and	CCONJ
ajis02-70	87	46	conflict	conflict	NOUN
ajis02-70	87	47	resolution	resolution	NOUN
ajis02-70	87	48	between	between	ADP
ajis02-70	87	49	customer	customer	NOUN
ajis02-70	87	50	and	and	CCONJ
ajis02-70	87	51	provider	provider	NOUN
ajis02-70	87	52	about	about	ADP
ajis02-70	87	53	design	design	NOUN
ajis02-70	87	54	issues	issue	NOUN
ajis02-70	87	55	,	,	PUNCT
ajis02-70	87	56	reduce	reduce	VERB
ajis02-70	87	57	both	both	DET
ajis02-70	87	58	customer	customer	NOUN
ajis02-70	87	59	and	and	CCONJ
ajis02-70	87	60	provider	provider	NOUN
ajis02-70	87	61	resistance	resistance	NOUN
ajis02-70	87	62	to	to	PART
ajis02-70	87	63	change	change	VERB
ajis02-70	87	64	,	,	PUNCT
ajis02-70	87	65	and	and	CCONJ
ajis02-70	87	66	commit	commit	VERB
ajis02-70	87	67	both	both	DET
ajis02-70	87	68	customers	customer	NOUN
ajis02-70	87	69	and	and	CCONJ
ajis02-70	87	70	providers	provider	NOUN
ajis02-70	87	71	to	to	ADP
ajis02-70	87	72	the	the	DET
ajis02-70	87	73	new	new	ADJ
ajis02-70	87	74	services	service	NOUN
ajis02-70	87	75	.	.	PUNCT
ajis02-70	88	1	according	accord	VERB
ajis02-70	88	2	to	to	ADP
ajis02-70	88	3	steen	steen	PROPN
ajis02-70	88	4	and	and	CCONJ
ajis02-70	88	5	colleagues	colleague	NOUN
ajis02-70	88	6	,	,	PUNCT
ajis02-70	88	7	“	"	PUNCT
ajis02-70	88	8	a	a	DET
ajis02-70	88	9	service	service	NOUN
ajis02-70	88	10	description	description	NOUN
ajis02-70	88	11	and	and	CCONJ
ajis02-70	88	12	a	a	DET
ajis02-70	88	13	protocol	protocol	NOUN
ajis02-70	88	14	of	of	ADP
ajis02-70	88	15	collaboration	collaboration	NOUN
ajis02-70	88	16	and	and	CCONJ
ajis02-70	88	17	negotiation	negotiation	NOUN
ajis02-70	88	18	are	be	AUX
ajis02-70	88	19	the	the	DET
ajis02-70	88	20	only	only	ADJ
ajis02-70	88	21	requirements	requirement	NOUN
ajis02-70	88	22	for	for	ADP
ajis02-70	88	23	shared	shared	ADJ
ajis02-70	88	24	understanding	understanding	NOUN
ajis02-70	88	25	between	between	ADP
ajis02-70	88	26	a	a	DET
ajis02-70	88	27	service	service	NOUN
ajis02-70	88	28	provider	provider	NOUN
ajis02-70	88	29	and	and	CCONJ
ajis02-70	88	30	a	a	DET
ajis02-70	88	31	service	service	NOUN
ajis02-70	88	32	user	user	NOUN
ajis02-70	88	33	”	"	PUNCT
ajis02-70	88	34	(	(	PUNCT
ajis02-70	88	35	steen	steen	PROPN
ajis02-70	88	36	et	et	PROPN
ajis02-70	88	37	al	al	PROPN
ajis02-70	88	38	.	.	PROPN
ajis02-70	88	39	,	,	PUNCT
ajis02-70	88	40	2005	2005	NUM
ajis02-70	88	41	)	)	PUNCT
ajis02-70	88	42	.	.	PUNCT
ajis02-70	89	1	we	we	PRON
ajis02-70	89	2	suggest	suggest	VERB
ajis02-70	89	3	there	there	PRON
ajis02-70	89	4	are	be	VERB
ajis02-70	89	5	likely	likely	ADJ
ajis02-70	89	6	to	to	PART
ajis02-70	89	7	be	be	AUX
ajis02-70	89	8	socio	socio	NOUN
ajis02-70	89	9	-	-	PUNCT
ajis02-70	89	10	technical	technical	ADJ
ajis02-70	89	11	issues	issue	NOUN
ajis02-70	89	12	which	which	PRON
ajis02-70	89	13	arise	arise	VERB
ajis02-70	89	14	in	in	ADP
ajis02-70	89	15	service	service	NOUN
ajis02-70	89	16	provision	provision	NOUN
ajis02-70	89	17	which	which	PRON
ajis02-70	89	18	must	must	AUX
ajis02-70	89	19	be	be	AUX
ajis02-70	89	20	managed	manage	VERB
ajis02-70	89	21	.	.	PUNCT
ajis02-70	90	1	these	these	DET
ajis02-70	90	2	issues	issue	NOUN
ajis02-70	90	3	will	will	AUX
ajis02-70	90	4	be	be	AUX
ajis02-70	90	5	highlighted	highlight	VERB
ajis02-70	90	6	in	in	ADP
ajis02-70	90	7	the	the	DET
ajis02-70	90	8	case	case	NOUN
ajis02-70	90	9	study	study	NOUN
ajis02-70	90	10	described	describe	VERB
ajis02-70	90	11	later	later	ADV
ajis02-70	90	12	.	.	PUNCT
ajis02-70	91	1	ajis	ajis	ADV
ajis02-70	91	2	vol	vol	VERB
ajis02-70	91	3	13	13	NUM
ajis02-70	91	4	,	,	PUNCT
ajis02-70	91	5	no	no	INTJ
ajis02-70	91	6	.	.	NOUN
ajis02-70	91	7	1	1	NUM
ajis02-70	91	8	september	september	PROPN
ajis02-70	91	9	2005	2005	NUM
ajis02-70	91	10	181	181	NUM
ajis02-70	91	11	emerging	emerge	VERB
ajis02-70	91	12	from	from	ADP
ajis02-70	91	13	the	the	DET
ajis02-70	91	14	literature	literature	NOUN
ajis02-70	91	15	review	review	NOUN
ajis02-70	91	16	presented	present	VERB
ajis02-70	91	17	in	in	ADP
ajis02-70	91	18	this	this	DET
ajis02-70	91	19	section	section	NOUN
ajis02-70	91	20	is	be	AUX
ajis02-70	91	21	a	a	DET
ajis02-70	91	22	theoretical	theoretical	ADJ
ajis02-70	91	23	framework	framework	NOUN
ajis02-70	91	24	to	to	PART
ajis02-70	91	25	understand	understand	VERB
ajis02-70	91	26	and	and	CCONJ
ajis02-70	91	27	study	study	VERB
ajis02-70	91	28	service	service	NOUN
ajis02-70	91	29	-	-	PUNCT
ajis02-70	91	30	oriented	orient	VERB
ajis02-70	91	31	re	re	NOUN
ajis02-70	91	32	(	(	PUNCT
ajis02-70	91	33	figure	figure	NOUN
ajis02-70	91	34	1	1	NUM
ajis02-70	91	35	)	)	PUNCT
ajis02-70	91	36	.	.	PUNCT
ajis02-70	92	1	within	within	ADP
ajis02-70	92	2	this	this	DET
ajis02-70	92	3	framework	framework	NOUN
ajis02-70	92	4	,	,	PUNCT
ajis02-70	92	5	the	the	DET
ajis02-70	92	6	re	re	NOUN
ajis02-70	92	7	process	process	NOUN
ajis02-70	92	8	aims	aim	VERB
ajis02-70	92	9	at	at	ADP
ajis02-70	92	10	producing	produce	VERB
ajis02-70	92	11	a	a	DET
ajis02-70	92	12	specification	specification	NOUN
ajis02-70	92	13	of	of	ADP
ajis02-70	92	14	it	it	PRON
ajis02-70	92	15	service	service	NOUN
ajis02-70	92	16	requirements	requirement	NOUN
ajis02-70	92	17	(	(	PUNCT
ajis02-70	92	18	in	in	ADP
ajis02-70	92	19	practice	practice	NOUN
ajis02-70	92	20	,	,	PUNCT
ajis02-70	92	21	the	the	DET
ajis02-70	92	22	sla	sla	PROPN
ajis02-70	92	23	,	,	PUNCT
ajis02-70	92	24	however	however	ADV
ajis02-70	92	25	we	we	PRON
ajis02-70	92	26	have	have	AUX
ajis02-70	92	27	provided	provide	VERB
ajis02-70	92	28	an	an	DET
ajis02-70	92	29	abstraction	abstraction	NOUN
ajis02-70	92	30	)	)	PUNCT
ajis02-70	92	31	.	.	PUNCT
ajis02-70	93	1	this	this	DET
ajis02-70	93	2	process	process	NOUN
ajis02-70	93	3	involves	involve	VERB
ajis02-70	93	4	addressing	address	VERB
ajis02-70	93	5	both	both	DET
ajis02-70	93	6	customer	customer	NOUN
ajis02-70	93	7	and	and	CCONJ
ajis02-70	93	8	provider	provider	NOUN
ajis02-70	93	9	requirements	requirement	NOUN
ajis02-70	93	10	.	.	PUNCT
ajis02-70	94	1	it	it	PRON
ajis02-70	94	2	is	be	AUX
ajis02-70	94	3	guided	guide	VERB
ajis02-70	94	4	by	by	ADP
ajis02-70	94	5	it	it	PRON
ajis02-70	94	6	service	service	NOUN
ajis02-70	94	7	management	management	NOUN
ajis02-70	94	8	principles	principle	NOUN
ajis02-70	94	9	(	(	PUNCT
ajis02-70	94	10	as	as	SCONJ
ajis02-70	94	11	briefly	briefly	ADV
ajis02-70	94	12	introduced	introduce	VERB
ajis02-70	94	13	in	in	ADP
ajis02-70	94	14	section	section	NOUN
ajis02-70	94	15	2.1	2.1	NUM
ajis02-70	94	16	)	)	PUNCT
ajis02-70	94	17	and	and	CCONJ
ajis02-70	94	18	is	be	AUX
ajis02-70	94	19	embedded	embed	VERB
ajis02-70	94	20	within	within	ADP
ajis02-70	94	21	a	a	DET
ajis02-70	94	22	socio	socio	NOUN
ajis02-70	94	23	-	-	PUNCT
ajis02-70	94	24	technical	technical	ADJ
ajis02-70	94	25	environment	environment	NOUN
ajis02-70	94	26	.	.	PUNCT
ajis02-70	95	1	both	both	PRON
ajis02-70	95	2	customers	customer	NOUN
ajis02-70	95	3	and	and	CCONJ
ajis02-70	95	4	providers	provider	NOUN
ajis02-70	95	5	influence	influence	NOUN
ajis02-70	95	6	,	,	PUNCT
ajis02-70	95	7	and	and	CCONJ
ajis02-70	95	8	are	be	AUX
ajis02-70	95	9	influenced	influence	VERB
ajis02-70	95	10	by	by	ADP
ajis02-70	95	11	,	,	PUNCT
ajis02-70	95	12	the	the	DET
ajis02-70	95	13	socio	socio	NOUN
ajis02-70	95	14	-	-	PUNCT
ajis02-70	95	15	technical	technical	ADJ
ajis02-70	95	16	issues	issue	NOUN
ajis02-70	95	17	emerging	emerge	VERB
ajis02-70	95	18	in	in	ADP
ajis02-70	95	19	such	such	DET
ajis02-70	95	20	an	an	DET
ajis02-70	95	21	environment	environment	NOUN
ajis02-70	95	22	.	.	PUNCT
ajis02-70	96	1	in	in	ADP
ajis02-70	96	2	the	the	DET
ajis02-70	96	3	context	context	NOUN
ajis02-70	96	4	of	of	ADP
ajis02-70	96	5	this	this	DET
ajis02-70	96	6	framework	framework	NOUN
ajis02-70	96	7	,	,	PUNCT
ajis02-70	96	8	our	our	PRON
ajis02-70	96	9	study	study	NOUN
ajis02-70	96	10	explores	explore	VERB
ajis02-70	96	11	two	two	NUM
ajis02-70	96	12	key	key	ADJ
ajis02-70	96	13	questions	question	NOUN
ajis02-70	96	14	:	:	PUNCT
ajis02-70	96	15	what	what	PRON
ajis02-70	96	16	issues	issue	NOUN
ajis02-70	96	17	do	do	VERB
ajis02-70	96	18	service	service	NOUN
ajis02-70	96	19	providers	provider	NOUN
ajis02-70	96	20	experience	experience	NOUN
ajis02-70	96	21	eliciting	elicit	VERB
ajis02-70	96	22	and	and	CCONJ
ajis02-70	96	23	determining	determine	VERB
ajis02-70	96	24	it	it	PRON
ajis02-70	96	25	service	service	NOUN
ajis02-70	96	26	requirements	requirement	NOUN
ajis02-70	96	27	,	,	PUNCT
ajis02-70	96	28	and	and	CCONJ
ajis02-70	96	29	how	how	SCONJ
ajis02-70	96	30	and	and	CCONJ
ajis02-70	96	31	why	why	SCONJ
ajis02-70	96	32	do	do	AUX
ajis02-70	96	33	these	these	DET
ajis02-70	96	34	issues	issue	NOUN
ajis02-70	96	35	shape	shape	VERB
ajis02-70	96	36	the	the	DET
ajis02-70	96	37	requirements	requirement	NOUN
ajis02-70	96	38	specification	specification	NOUN
ajis02-70	96	39	?	?	PUNCT
ajis02-70	97	1	this	this	DET
ajis02-70	97	2	paper	paper	NOUN
ajis02-70	97	3	explores	explore	VERB
ajis02-70	97	4	these	these	DET
ajis02-70	97	5	questions	question	NOUN
ajis02-70	97	6	by	by	ADP
ajis02-70	97	7	means	mean	NOUN
ajis02-70	97	8	of	of	ADP
ajis02-70	97	9	a	a	DET
ajis02-70	97	10	case	case	NOUN
ajis02-70	97	11	study	study	NOUN
ajis02-70	97	12	,	,	PUNCT
ajis02-70	97	13	introduced	introduce	VERB
ajis02-70	97	14	in	in	ADP
ajis02-70	97	15	the	the	DET
ajis02-70	97	16	next	next	ADJ
ajis02-70	97	17	section	section	NOUN
ajis02-70	97	18	.	.	PUNCT
ajis02-70	98	1	research	research	NOUN
ajis02-70	98	2	method	method	NOUN
ajis02-70	98	3	as	as	ADP
ajis02-70	98	4	part	part	NOUN
ajis02-70	98	5	of	of	ADP
ajis02-70	98	6	an	an	DET
ajis02-70	98	7	extensive	extensive	ADJ
ajis02-70	98	8	project	project	NOUN
ajis02-70	98	9	investigating	investigate	VERB
ajis02-70	98	10	the	the	DET
ajis02-70	98	11	use	use	NOUN
ajis02-70	98	12	of	of	ADP
ajis02-70	98	13	web	web	NOUN
ajis02-70	98	14	and	and	CCONJ
ajis02-70	98	15	other	other	ADJ
ajis02-70	98	16	technologies	technology	NOUN
ajis02-70	98	17	to	to	PART
ajis02-70	98	18	support	support	VERB
ajis02-70	98	19	knowledge	knowledge	NOUN
ajis02-70	98	20	sharing	sharing	NOUN
ajis02-70	98	21	(	(	PUNCT
ajis02-70	98	22	other	other	ADJ
ajis02-70	98	23	findings	finding	NOUN
ajis02-70	98	24	are	be	AUX
ajis02-70	98	25	reported	report	VERB
ajis02-70	98	26	in	in	ADP
ajis02-70	98	27	hunter	hunter	NOUN
ajis02-70	98	28	,	,	PUNCT
ajis02-70	98	29	2003	2003	NUM
ajis02-70	98	30	;	;	PUNCT
ajis02-70	99	1	lichtenstein	lichtenstein	PROPN
ajis02-70	99	2	et	et	PROPN
ajis02-70	99	3	al	al	PROPN
ajis02-70	99	4	.	.	PROPN
ajis02-70	99	5	,	,	PUNCT
ajis02-70	99	6	2004	2004	NUM
ajis02-70	99	7	;	;	PUNCT
ajis02-70	99	8	lichtenstein	lichtenstein	PROPN
ajis02-70	99	9	&	&	CCONJ
ajis02-70	99	10	hunter	hunter	PROPN
ajis02-70	99	11	,	,	PUNCT
ajis02-70	99	12	2005	2005	NUM
ajis02-70	99	13	)	)	PUNCT
ajis02-70	99	14	,	,	PUNCT
ajis02-70	99	15	we	we	PRON
ajis02-70	99	16	conducted	conduct	VERB
ajis02-70	99	17	a	a	DET
ajis02-70	99	18	case	case	NOUN
ajis02-70	99	19	study	study	NOUN
ajis02-70	99	20	based	base	VERB
ajis02-70	99	21	on	on	ADP
ajis02-70	99	22	a	a	DET
ajis02-70	99	23	web	web	NOUN
ajis02-70	99	24	services	service	NOUN
ajis02-70	99	25	team	team	NOUN
ajis02-70	99	26	in	in	ADP
ajis02-70	99	27	the	the	DET
ajis02-70	99	28	australian	australian	ADJ
ajis02-70	99	29	headquarters	headquarters	NOUN
ajis02-70	99	30	of	of	ADP
ajis02-70	99	31	a	a	DET
ajis02-70	99	32	large	large	ADJ
ajis02-70	99	33	multinational	multinational	ADJ
ajis02-70	99	34	it	it	PRON
ajis02-70	99	35	company	company	NOUN
ajis02-70	99	36	–	–	PUNCT
ajis02-70	99	37	glotech	glotech	NOUN
ajis02-70	99	38	(	(	PUNCT
ajis02-70	99	39	real	real	ADJ
ajis02-70	99	40	name	name	NOUN
ajis02-70	99	41	withheld	withhold	VERB
ajis02-70	99	42	)	)	PUNCT
ajis02-70	99	43	.	.	PUNCT
ajis02-70	100	1	a	a	DET
ajis02-70	100	2	single	single	ADJ
ajis02-70	100	3	case	case	NOUN
ajis02-70	100	4	was	be	AUX
ajis02-70	100	5	deemed	deem	VERB
ajis02-70	100	6	useful	useful	ADJ
ajis02-70	100	7	to	to	PART
ajis02-70	100	8	explore	explore	VERB
ajis02-70	100	9	the	the	DET
ajis02-70	100	10	issues	issue	NOUN
ajis02-70	100	11	because	because	SCONJ
ajis02-70	100	12	the	the	DET
ajis02-70	100	13	area	area	NOUN
ajis02-70	100	14	of	of	ADP
ajis02-70	100	15	service	service	NOUN
ajis02-70	100	16	-	-	PUNCT
ajis02-70	100	17	oriented	orient	VERB
ajis02-70	100	18	re	re	NOUN
ajis02-70	100	19	is	be	AUX
ajis02-70	100	20	new	new	ADJ
ajis02-70	100	21	and	and	CCONJ
ajis02-70	100	22	relatively	relatively	ADV
ajis02-70	100	23	unexplored	unexplored	ADJ
ajis02-70	100	24	,	,	PUNCT
ajis02-70	100	25	and	and	CCONJ
ajis02-70	100	26	a	a	DET
ajis02-70	100	27	single	single	ADJ
ajis02-70	100	28	case	case	NOUN
ajis02-70	100	29	can	can	AUX
ajis02-70	100	30	yield	yield	VERB
ajis02-70	100	31	revelatory	revelatory	ADJ
ajis02-70	100	32	results	result	NOUN
ajis02-70	100	33	(	(	PUNCT
ajis02-70	100	34	galliers	gallier	NOUN
ajis02-70	100	35	,	,	PUNCT
ajis02-70	100	36	1992	1992	NUM
ajis02-70	100	37	)	)	PUNCT
ajis02-70	100	38	.	.	PUNCT
ajis02-70	101	1	for	for	ADP
ajis02-70	101	2	this	this	DET
ajis02-70	101	3	paper	paper	NOUN
ajis02-70	101	4	,	,	PUNCT
ajis02-70	101	5	we	we	PRON
ajis02-70	101	6	focused	focus	VERB
ajis02-70	101	7	on	on	ADP
ajis02-70	101	8	an	an	DET
ajis02-70	101	9	analysis	analysis	NOUN
ajis02-70	101	10	of	of	ADP
ajis02-70	101	11	issues	issue	NOUN
ajis02-70	101	12	occurring	occur	VERB
ajis02-70	101	13	in	in	ADP
ajis02-70	101	14	the	the	DET
ajis02-70	101	15	web	web	NOUN
ajis02-70	101	16	services	service	NOUN
ajis02-70	101	17	team	team	NOUN
ajis02-70	101	18	’s	’s	PART
ajis02-70	101	19	development	development	NOUN
ajis02-70	101	20	of	of	ADP
ajis02-70	101	21	requirements	requirement	NOUN
ajis02-70	101	22	for	for	ADP
ajis02-70	101	23	a	a	DET
ajis02-70	101	24	planned	plan	VERB
ajis02-70	101	25	itil	itil	PROPN
ajis02-70	101	26	-	-	PUNCT
ajis02-70	101	27	based	base	VERB
ajis02-70	101	28	web	web	NOUN
ajis02-70	101	29	service	service	NOUN
ajis02-70	101	30	–	–	PUNCT
ajis02-70	101	31	an	an	DET
ajis02-70	101	32	adaptation	adaptation	NOUN
ajis02-70	101	33	of	of	ADP
ajis02-70	101	34	service	service	NOUN
ajis02-70	101	35	desk	desk	NOUN
ajis02-70	101	36	.	.	PUNCT
ajis02-70	102	1	service	service	NOUN
ajis02-70	102	2	desk	desk	NOUN
ajis02-70	102	3	solutions	solution	NOUN
ajis02-70	102	4	provide	provide	VERB
ajis02-70	102	5	detailed	detailed	ADJ
ajis02-70	102	6	business	business	NOUN
ajis02-70	102	7	service	service	NOUN
ajis02-70	102	8	definitions	definition	NOUN
ajis02-70	102	9	as	as	ADV
ajis02-70	102	10	well	well	ADV
ajis02-70	102	11	as	as	ADP
ajis02-70	102	12	a	a	DET
ajis02-70	102	13	central	central	ADJ
ajis02-70	102	14	repository	repository	NOUN
ajis02-70	102	15	to	to	PART
ajis02-70	102	16	store	store	VERB
ajis02-70	102	17	all	all	DET
ajis02-70	102	18	relations	relation	NOUN
ajis02-70	102	19	between	between	ADP
ajis02-70	102	20	customers	customer	NOUN
ajis02-70	102	21	,	,	PUNCT
ajis02-70	102	22	business	business	NOUN
ajis02-70	102	23	services	service	NOUN
ajis02-70	102	24	,	,	PUNCT
ajis02-70	102	25	slas	slas	PROPN
ajis02-70	102	26	and	and	CCONJ
ajis02-70	102	27	support	support	NOUN
ajis02-70	102	28	level	level	NOUN
ajis02-70	102	29	objectives	objective	NOUN
ajis02-70	102	30	.	.	PUNCT
ajis02-70	103	1	the	the	DET
ajis02-70	103	2	planned	plan	VERB
ajis02-70	103	3	service	service	NOUN
ajis02-70	103	4	desk	desk	NOUN
ajis02-70	103	5	initiative	initiative	NOUN
ajis02-70	103	6	at	at	ADP
ajis02-70	103	7	glotech	glotech	NOUN
ajis02-70	103	8	was	be	AUX
ajis02-70	103	9	aimed	aim	VERB
ajis02-70	103	10	at	at	ADP
ajis02-70	103	11	improving	improve	VERB
ajis02-70	103	12	the	the	DET
ajis02-70	103	13	current	current	ADJ
ajis02-70	103	14	processes	process	NOUN
ajis02-70	103	15	of	of	ADP
ajis02-70	103	16	internal	internal	ADJ
ajis02-70	103	17	customer	customer	NOUN
ajis02-70	103	18	publication	publication	NOUN
ajis02-70	103	19	to	to	ADP
ajis02-70	103	20	the	the	DET
ajis02-70	103	21	corporate	corporate	ADJ
ajis02-70	103	22	intranet	intranet	NOUN
ajis02-70	103	23	–	–	PUNCT
ajis02-70	103	24	processes	process	VERB
ajis02-70	103	25	that	that	PRON
ajis02-70	103	26	,	,	PUNCT
ajis02-70	103	27	at	at	ADP
ajis02-70	103	28	the	the	DET
ajis02-70	103	29	time	time	NOUN
ajis02-70	103	30	,	,	PUNCT
ajis02-70	103	31	were	be	AUX
ajis02-70	103	32	enabled	enable	VERB
ajis02-70	103	33	by	by	ADP
ajis02-70	103	34	e	e	NOUN
ajis02-70	103	35	-	-	NOUN
ajis02-70	103	36	mail	mail	NOUN
ajis02-70	103	37	messages	message	NOUN
ajis02-70	103	38	between	between	ADP
ajis02-70	103	39	internal	internal	ADJ
ajis02-70	103	40	customers	customer	NOUN
ajis02-70	103	41	and	and	CCONJ
ajis02-70	103	42	the	the	DET
ajis02-70	103	43	web	web	NOUN
ajis02-70	103	44	services	service	NOUN
ajis02-70	103	45	team	team	NOUN
ajis02-70	103	46	.	.	PUNCT
ajis02-70	104	1	while	while	SCONJ
ajis02-70	104	2	glotech	glotech	NOUN
ajis02-70	104	3	had	have	AUX
ajis02-70	104	4	supplied	supply	VERB
ajis02-70	104	5	technologies	technology	NOUN
ajis02-70	104	6	to	to	ADP
ajis02-70	104	7	customers	customer	NOUN
ajis02-70	104	8	for	for	ADP
ajis02-70	104	9	it	it	PRON
ajis02-70	104	10	service	service	NOUN
ajis02-70	104	11	management	management	NOUN
ajis02-70	104	12	requirements	requirement	NOUN
ajis02-70	104	13	engineering	engineering	NOUN
ajis02-70	104	14	socio	socio	NOUN
ajis02-70	104	15	-	-	PUNCT
ajis02-70	104	16	technical	technical	ADJ
ajis02-70	104	17	issues	issue	NOUN
ajis02-70	104	18	customers	customer	NOUN
ajis02-70	104	19	providers	provider	VERB
ajis02-70	104	20	it	it	PRON
ajis02-70	104	21	service	service	NOUN
ajis02-70	104	22	requirement	requirement	NOUN
ajis02-70	104	23	figure	figure	NOUN
ajis02-70	104	24	1	1	NUM
ajis02-70	104	25	.	.	PUNCT
ajis02-70	104	26	service	service	NOUN
ajis02-70	104	27	-	-	PUNCT
ajis02-70	104	28	oriented	orient	VERB
ajis02-70	104	29	requirements	requirement	NOUN
ajis02-70	104	30	engineering	engineer	VERB
ajis02-70	104	31	ajis	ajis	ADV
ajis02-70	104	32	vol	vol	NOUN
ajis02-70	104	33	13	13	NUM
ajis02-70	104	34	,	,	PUNCT
ajis02-70	104	35	no	no	INTJ
ajis02-70	104	36	.	.	NOUN
ajis02-70	104	37	1	1	NUM
ajis02-70	104	38	september	september	PROPN
ajis02-70	104	39	2005	2005	NUM
ajis02-70	104	40	182	182	NUM
ajis02-70	104	41	over	over	ADP
ajis02-70	104	42	a	a	DET
ajis02-70	104	43	decade	decade	NOUN
ajis02-70	104	44	,	,	PUNCT
ajis02-70	104	45	the	the	DET
ajis02-70	104	46	company	company	NOUN
ajis02-70	104	47	did	do	AUX
ajis02-70	104	48	not	not	PART
ajis02-70	104	49	yet	yet	ADV
ajis02-70	104	50	have	have	VERB
ajis02-70	104	51	a	a	DET
ajis02-70	104	52	procedure	procedure	NOUN
ajis02-70	104	53	or	or	CCONJ
ajis02-70	104	54	approach	approach	NOUN
ajis02-70	104	55	for	for	ADP
ajis02-70	104	56	improving	improve	VERB
ajis02-70	104	57	it	it	PRON
ajis02-70	104	58	services	service	NOUN
ajis02-70	104	59	or	or	CCONJ
ajis02-70	104	60	developing	develop	VERB
ajis02-70	104	61	it	it	PRON
ajis02-70	104	62	service	service	NOUN
ajis02-70	104	63	requirements	requirement	NOUN
ajis02-70	104	64	.	.	PUNCT
ajis02-70	105	1	the	the	DET
ajis02-70	105	2	team	team	NOUN
ajis02-70	105	3	comprised	comprise	VERB
ajis02-70	105	4	information	information	NOUN
ajis02-70	105	5	systems	system	NOUN
ajis02-70	105	6	and	and	CCONJ
ajis02-70	105	7	it	it	PRON
ajis02-70	105	8	university	university	NOUN
ajis02-70	105	9	graduates	graduate	NOUN
ajis02-70	105	10	.	.	PUNCT
ajis02-70	106	1	thus	thus	ADV
ajis02-70	106	2	,	,	PUNCT
ajis02-70	106	3	the	the	DET
ajis02-70	106	4	case	case	NOUN
ajis02-70	106	5	study	study	NOUN
ajis02-70	106	6	was	be	AUX
ajis02-70	106	7	of	of	ADP
ajis02-70	106	8	particular	particular	ADJ
ajis02-70	106	9	interest	interest	NOUN
ajis02-70	106	10	to	to	ADP
ajis02-70	106	11	our	our	PRON
ajis02-70	106	12	study	study	NOUN
ajis02-70	106	13	in	in	ADP
ajis02-70	106	14	that	that	SCONJ
ajis02-70	106	15	it	it	PRON
ajis02-70	106	16	could	could	AUX
ajis02-70	106	17	potentially	potentially	ADV
ajis02-70	106	18	provide	provide	VERB
ajis02-70	106	19	insights	insight	NOUN
ajis02-70	106	20	about	about	ADP
ajis02-70	106	21	the	the	DET
ajis02-70	106	22	types	type	NOUN
ajis02-70	106	23	of	of	ADP
ajis02-70	106	24	issues	issue	NOUN
ajis02-70	106	25	faced	face	VERB
ajis02-70	106	26	by	by	ADP
ajis02-70	106	27	service	service	NOUN
ajis02-70	106	28	providers	provider	NOUN
ajis02-70	106	29	in	in	ADP
ajis02-70	106	30	attempting	attempt	VERB
ajis02-70	106	31	to	to	PART
ajis02-70	106	32	identify	identify	VERB
ajis02-70	106	33	it	it	PRON
ajis02-70	106	34	service	service	NOUN
ajis02-70	106	35	requirements	requirement	NOUN
ajis02-70	106	36	.	.	PUNCT
ajis02-70	107	1	the	the	DET
ajis02-70	107	2	primary	primary	ADJ
ajis02-70	107	3	data	datum	NOUN
ajis02-70	107	4	collected	collect	VERB
ajis02-70	107	5	comprised	comprise	VERB
ajis02-70	107	6	the	the	DET
ajis02-70	107	7	transcript	transcript	NOUN
ajis02-70	107	8	from	from	ADP
ajis02-70	107	9	an	an	DET
ajis02-70	107	10	audio	audio	NOUN
ajis02-70	107	11	-	-	PUNCT
ajis02-70	107	12	taped	tape	VERB
ajis02-70	107	13	two	two	NUM
ajis02-70	107	14	hour	hour	NOUN
ajis02-70	107	15	web	web	NOUN
ajis02-70	107	16	services	service	NOUN
ajis02-70	107	17	team	team	NOUN
ajis02-70	107	18	meeting	meeting	NOUN
ajis02-70	107	19	.	.	PUNCT
ajis02-70	108	1	during	during	ADP
ajis02-70	108	2	this	this	DET
ajis02-70	108	3	re	re	NOUN
ajis02-70	108	4	meeting	meeting	NOUN
ajis02-70	108	5	,	,	PUNCT
ajis02-70	108	6	the	the	DET
ajis02-70	108	7	team	team	NOUN
ajis02-70	108	8	–	–	PUNCT
ajis02-70	108	9	in	in	ADP
ajis02-70	108	10	the	the	DET
ajis02-70	108	11	role	role	NOUN
ajis02-70	108	12	of	of	ADP
ajis02-70	108	13	the	the	DET
ajis02-70	108	14	service	service	NOUN
ajis02-70	108	15	provider	provider	NOUN
ajis02-70	108	16	–	–	PUNCT
ajis02-70	108	17	collectively	collectively	ADV
ajis02-70	108	18	drafted	draft	VERB
ajis02-70	108	19	the	the	DET
ajis02-70	108	20	requirements	requirement	NOUN
ajis02-70	108	21	for	for	ADP
ajis02-70	108	22	the	the	DET
ajis02-70	108	23	new	new	ADJ
ajis02-70	108	24	service	service	NOUN
ajis02-70	108	25	desk	desk	NOUN
ajis02-70	108	26	service	service	NOUN
ajis02-70	108	27	.	.	PUNCT
ajis02-70	109	1	substantial	substantial	ADJ
ajis02-70	109	2	secondary	secondary	ADJ
ajis02-70	109	3	data	datum	NOUN
ajis02-70	109	4	were	be	AUX
ajis02-70	109	5	also	also	ADV
ajis02-70	109	6	collected	collect	VERB
ajis02-70	109	7	from	from	ADP
ajis02-70	109	8	ten	ten	NUM
ajis02-70	109	9	semi	semi	ADJ
ajis02-70	109	10	-	-	ADJ
ajis02-70	109	11	structured	structured	ADJ
ajis02-70	109	12	audio	audio	NOUN
ajis02-70	109	13	-	-	PUNCT
ajis02-70	109	14	taped	tape	VERB
ajis02-70	109	15	one	one	NUM
ajis02-70	109	16	hour	hour	NOUN
ajis02-70	109	17	interviews	interview	NOUN
ajis02-70	109	18	with	with	ADP
ajis02-70	109	19	web	web	NOUN
ajis02-70	109	20	services	service	NOUN
ajis02-70	109	21	team	team	NOUN
ajis02-70	109	22	members	member	NOUN
ajis02-70	109	23	,	,	PUNCT
ajis02-70	109	24	the	the	DET
ajis02-70	109	25	corporate	corporate	ADJ
ajis02-70	109	26	systems	system	NOUN
ajis02-70	109	27	administrator	administrator	NOUN
ajis02-70	109	28	and	and	CCONJ
ajis02-70	109	29	the	the	DET
ajis02-70	109	30	marketing	marketing	NOUN
ajis02-70	109	31	intranet	intranet	NOUN
ajis02-70	109	32	manager	manager	NOUN
ajis02-70	109	33	who	who	PRON
ajis02-70	109	34	was	be	AUX
ajis02-70	109	35	responsible	responsible	ADJ
ajis02-70	109	36	for	for	ADP
ajis02-70	109	37	authoring	author	VERB
ajis02-70	109	38	and	and	CCONJ
ajis02-70	109	39	submitting	submit	VERB
ajis02-70	109	40	marketing	marketing	NOUN
ajis02-70	109	41	intranet	intranet	NOUN
ajis02-70	109	42	content	content	NOUN
ajis02-70	109	43	.	.	PUNCT
ajis02-70	110	1	the	the	DET
ajis02-70	110	2	questions	question	NOUN
ajis02-70	110	3	included	include	VERB
ajis02-70	110	4	an	an	DET
ajis02-70	110	5	examination	examination	NOUN
ajis02-70	110	6	of	of	ADP
ajis02-70	110	7	the	the	DET
ajis02-70	110	8	issues	issue	NOUN
ajis02-70	110	9	involved	involve	VERB
ajis02-70	110	10	in	in	ADP
ajis02-70	110	11	intranet	intranet	NOUN
ajis02-70	110	12	publication	publication	NOUN
ajis02-70	110	13	processes	process	NOUN
ajis02-70	110	14	.	.	PUNCT
ajis02-70	111	1	in	in	ADP
ajis02-70	111	2	the	the	DET
ajis02-70	111	3	interview	interview	NOUN
ajis02-70	111	4	with	with	ADP
ajis02-70	111	5	the	the	DET
ajis02-70	111	6	marketing	marketing	NOUN
ajis02-70	111	7	manager	manager	NOUN
ajis02-70	111	8	,	,	PUNCT
ajis02-70	111	9	her	her	PRON
ajis02-70	111	10	concerns	concern	NOUN
ajis02-70	111	11	regarding	regard	VERB
ajis02-70	111	12	this	this	DET
ajis02-70	111	13	process	process	NOUN
ajis02-70	111	14	were	be	AUX
ajis02-70	111	15	explored	explore	VERB
ajis02-70	111	16	in	in	ADP
ajis02-70	111	17	depth	depth	NOUN
ajis02-70	111	18	,	,	PUNCT
ajis02-70	111	19	providing	provide	VERB
ajis02-70	111	20	us	we	PRON
ajis02-70	111	21	with	with	ADP
ajis02-70	111	22	considerable	considerable	ADJ
ajis02-70	111	23	knowledge	knowledge	NOUN
ajis02-70	111	24	of	of	ADP
ajis02-70	111	25	the	the	DET
ajis02-70	111	26	marketing	marketing	NOUN
ajis02-70	111	27	customer	customer	NOUN
ajis02-70	111	28	’s	’s	PART
ajis02-70	111	29	new	new	ADJ
ajis02-70	111	30	service	service	NOUN
ajis02-70	111	31	requirements	requirement	NOUN
ajis02-70	111	32	.	.	PUNCT
ajis02-70	112	1	in	in	ADP
ajis02-70	112	2	the	the	DET
ajis02-70	112	3	other	other	ADJ
ajis02-70	112	4	interviews	interview	NOUN
ajis02-70	112	5	,	,	PUNCT
ajis02-70	112	6	many	many	ADJ
ajis02-70	112	7	sociotechnical	sociotechnical	ADJ
ajis02-70	112	8	issues	issue	NOUN
ajis02-70	112	9	surrounding	surround	VERB
ajis02-70	112	10	the	the	DET
ajis02-70	112	11	existing	exist	VERB
ajis02-70	112	12	intranet	intranet	NOUN
ajis02-70	112	13	publication	publication	NOUN
ajis02-70	112	14	process	process	NOUN
ajis02-70	112	15	were	be	AUX
ajis02-70	112	16	explored	explore	VERB
ajis02-70	112	17	,	,	PUNCT
ajis02-70	112	18	providing	provide	VERB
ajis02-70	112	19	additional	additional	ADJ
ajis02-70	112	20	contextual	contextual	ADJ
ajis02-70	112	21	data	datum	NOUN
ajis02-70	112	22	used	use	VERB
ajis02-70	112	23	to	to	PART
ajis02-70	112	24	enhance	enhance	VERB
ajis02-70	112	25	the	the	DET
ajis02-70	112	26	primary	primary	ADJ
ajis02-70	112	27	data	datum	NOUN
ajis02-70	112	28	collected	collect	VERB
ajis02-70	112	29	from	from	ADP
ajis02-70	112	30	the	the	DET
ajis02-70	112	31	re	re	X
ajis02-70	112	32	meeting	meeting	NOUN
ajis02-70	112	33	.	.	PUNCT
ajis02-70	113	1	meeting	meeting	NOUN
ajis02-70	113	2	and	and	CCONJ
ajis02-70	113	3	interview	interview	NOUN
ajis02-70	113	4	data	datum	NOUN
ajis02-70	113	5	were	be	AUX
ajis02-70	113	6	supported	support	VERB
ajis02-70	113	7	by	by	ADP
ajis02-70	113	8	observations	observation	NOUN
ajis02-70	113	9	and	and	CCONJ
ajis02-70	113	10	document	document	NOUN
ajis02-70	113	11	collection	collection	NOUN
ajis02-70	113	12	.	.	PUNCT
ajis02-70	114	1	coded	code	VERB
ajis02-70	114	2	categories	category	NOUN
ajis02-70	114	3	and	and	CCONJ
ajis02-70	114	4	concepts	concept	NOUN
ajis02-70	114	5	discovered	discover	VERB
ajis02-70	114	6	in	in	ADP
ajis02-70	114	7	the	the	DET
ajis02-70	114	8	re	re	NOUN
ajis02-70	114	9	meeting	meeting	NOUN
ajis02-70	114	10	transcript	transcript	NOUN
ajis02-70	114	11	were	be	AUX
ajis02-70	114	12	inductively	inductively	ADV
ajis02-70	114	13	developed	develop	VERB
ajis02-70	114	14	(	(	PUNCT
ajis02-70	114	15	mayring	mayring	NOUN
ajis02-70	114	16	,	,	PUNCT
ajis02-70	114	17	2000	2000	NUM
ajis02-70	114	18	)	)	PUNCT
ajis02-70	114	19	and	and	CCONJ
ajis02-70	114	20	cross	cros	VERB
ajis02-70	114	21	-	-	VERB
ajis02-70	114	22	checked	check	VERB
ajis02-70	114	23	via	via	ADP
ajis02-70	114	24	a	a	DET
ajis02-70	114	25	content	content	NOUN
ajis02-70	114	26	analysis	analysis	NOUN
ajis02-70	114	27	of	of	ADP
ajis02-70	114	28	the	the	DET
ajis02-70	114	29	interview	interview	NOUN
ajis02-70	114	30	transcripts	transcript	NOUN
ajis02-70	114	31	that	that	PRON
ajis02-70	114	32	focused	focus	VERB
ajis02-70	114	33	on	on	ADP
ajis02-70	114	34	identifying	identify	VERB
ajis02-70	114	35	issues	issue	NOUN
ajis02-70	114	36	relating	relate	VERB
ajis02-70	114	37	to	to	ADP
ajis02-70	114	38	the	the	DET
ajis02-70	114	39	services	service	NOUN
ajis02-70	114	40	of	of	ADP
ajis02-70	114	41	internal	internal	ADJ
ajis02-70	114	42	intranet	intranet	NOUN
ajis02-70	114	43	publication	publication	NOUN
ajis02-70	114	44	.	.	PUNCT
ajis02-70	115	1	additional	additional	ADJ
ajis02-70	115	2	insights	insight	NOUN
ajis02-70	115	3	gained	gain	VERB
ajis02-70	115	4	from	from	ADP
ajis02-70	115	5	observations	observation	NOUN
ajis02-70	115	6	and	and	CCONJ
ajis02-70	115	7	documents	document	NOUN
ajis02-70	115	8	were	be	AUX
ajis02-70	115	9	used	use	VERB
ajis02-70	115	10	for	for	ADP
ajis02-70	115	11	additional	additional	ADJ
ajis02-70	115	12	validation	validation	NOUN
ajis02-70	115	13	and	and	CCONJ
ajis02-70	115	14	enhancement	enhancement	NOUN
ajis02-70	115	15	of	of	ADP
ajis02-70	115	16	the	the	DET
ajis02-70	115	17	themes	theme	NOUN
ajis02-70	115	18	identified	identify	VERB
ajis02-70	115	19	.	.	PUNCT
ajis02-70	116	1	in	in	ADP
ajis02-70	116	2	the	the	DET
ajis02-70	116	3	next	next	ADJ
ajis02-70	116	4	section	section	NOUN
ajis02-70	116	5	,	,	PUNCT
ajis02-70	116	6	we	we	PRON
ajis02-70	116	7	present	present	VERB
ajis02-70	116	8	the	the	DET
ajis02-70	116	9	findings	finding	NOUN
ajis02-70	116	10	from	from	ADP
ajis02-70	116	11	the	the	DET
ajis02-70	116	12	study	study	NOUN
ajis02-70	116	13	.	.	PUNCT
ajis02-70	117	1	interpretation	interpretation	NOUN
ajis02-70	117	2	of	of	ADP
ajis02-70	117	3	research	research	NOUN
ajis02-70	117	4	findings	finding	VERB
ajis02-70	117	5	the	the	DET
ajis02-70	117	6	web	web	NOUN
ajis02-70	117	7	services	service	NOUN
ajis02-70	117	8	team	team	NOUN
ajis02-70	117	9	comprised	comprise	VERB
ajis02-70	117	10	eight	eight	NUM
ajis02-70	117	11	fairly	fairly	ADV
ajis02-70	117	12	young	young	ADJ
ajis02-70	117	13	it	it	PRON
ajis02-70	117	14	developers	developer	NOUN
ajis02-70	117	15	,	,	PUNCT
ajis02-70	117	16	three	three	NUM
ajis02-70	117	17	of	of	ADP
ajis02-70	117	18	whom	whom	PRON
ajis02-70	117	19	were	be	AUX
ajis02-70	117	20	part	part	ADJ
ajis02-70	117	21	-	-	PUNCT
ajis02-70	117	22	time	time	NOUN
ajis02-70	117	23	contractors	contractor	NOUN
ajis02-70	117	24	for	for	ADP
ajis02-70	117	25	strategic	strategic	ADJ
ajis02-70	117	26	sourcing	sourcing	NOUN
ajis02-70	117	27	reasons	reason	NOUN
ajis02-70	117	28	.	.	PUNCT
ajis02-70	118	1	the	the	DET
ajis02-70	118	2	team	team	NOUN
ajis02-70	118	3	was	be	AUX
ajis02-70	118	4	headed	head	VERB
ajis02-70	118	5	by	by	ADP
ajis02-70	118	6	a	a	DET
ajis02-70	118	7	full	full	ADJ
ajis02-70	118	8	-	-	PUNCT
ajis02-70	118	9	time	time	NOUN
ajis02-70	118	10	non	non	ADJ
ajis02-70	118	11	-	-	ADJ
ajis02-70	118	12	technical	technical	ADJ
ajis02-70	118	13	manager	manager	NOUN
ajis02-70	118	14	but	but	CCONJ
ajis02-70	118	15	was	be	AUX
ajis02-70	118	16	largely	largely	ADV
ajis02-70	118	17	self	self	NOUN
ajis02-70	118	18	-	-	PUNCT
ajis02-70	118	19	managing	manage	VERB
ajis02-70	118	20	,	,	PUNCT
ajis02-70	118	21	with	with	ADP
ajis02-70	118	22	the	the	DET
ajis02-70	118	23	manager	manager	NOUN
ajis02-70	118	24	remaining	remain	VERB
ajis02-70	118	25	in	in	ADP
ajis02-70	118	26	touch	touch	NOUN
ajis02-70	118	27	with	with	ADP
ajis02-70	118	28	projects	project	NOUN
ajis02-70	118	29	through	through	ADP
ajis02-70	118	30	weekly	weekly	ADJ
ajis02-70	118	31	catch	catch	NOUN
ajis02-70	118	32	-	-	PUNCT
ajis02-70	118	33	up	up	ADP
ajis02-70	118	34	sessions	session	NOUN
ajis02-70	118	35	with	with	ADP
ajis02-70	118	36	individual	individual	ADJ
ajis02-70	118	37	team	team	NOUN
ajis02-70	118	38	members	member	NOUN
ajis02-70	118	39	.	.	PUNCT
ajis02-70	119	1	the	the	DET
ajis02-70	119	2	web	web	NOUN
ajis02-70	119	3	services	service	NOUN
ajis02-70	119	4	manager	manager	NOUN
ajis02-70	119	5	reported	report	VERB
ajis02-70	119	6	to	to	ADP
ajis02-70	119	7	the	the	DET
ajis02-70	119	8	australian	australian	ADJ
ajis02-70	119	9	it	it	PRON
ajis02-70	119	10	operations	operation	NOUN
ajis02-70	119	11	manager	manager	NOUN
ajis02-70	119	12	.	.	PUNCT
ajis02-70	120	1	the	the	DET
ajis02-70	120	2	team	team	NOUN
ajis02-70	120	3	’s	’s	PART
ajis02-70	120	4	main	main	ADJ
ajis02-70	120	5	role	role	NOUN
ajis02-70	120	6	comprised	comprise	VERB
ajis02-70	120	7	developing	develop	VERB
ajis02-70	120	8	,	,	PUNCT
ajis02-70	120	9	performing	perform	VERB
ajis02-70	120	10	and	and	CCONJ
ajis02-70	120	11	maintaining	maintain	VERB
ajis02-70	120	12	web	web	NOUN
ajis02-70	120	13	services	service	NOUN
ajis02-70	120	14	needed	need	VERB
ajis02-70	120	15	by	by	ADP
ajis02-70	120	16	the	the	DET
ajis02-70	120	17	australian	australian	ADJ
ajis02-70	120	18	subsidiary	subsidiary	NOUN
ajis02-70	120	19	,	,	PUNCT
ajis02-70	120	20	including	include	VERB
ajis02-70	120	21	a	a	DET
ajis02-70	120	22	range	range	NOUN
ajis02-70	120	23	of	of	ADP
ajis02-70	120	24	intranets	intranet	NOUN
ajis02-70	120	25	authored	author	VERB
ajis02-70	120	26	by	by	ADP
ajis02-70	120	27	different	different	ADJ
ajis02-70	120	28	groups	group	NOUN
ajis02-70	120	29	.	.	PUNCT
ajis02-70	121	1	existing	exist	VERB
ajis02-70	121	2	web	web	NOUN
ajis02-70	121	3	services	service	NOUN
ajis02-70	121	4	intranet	intranet	NOUN
ajis02-70	121	5	publication	publication	NOUN
ajis02-70	121	6	service	service	NOUN
ajis02-70	121	7	at	at	ADP
ajis02-70	121	8	the	the	DET
ajis02-70	121	9	time	time	NOUN
ajis02-70	121	10	of	of	ADP
ajis02-70	121	11	study	study	NOUN
ajis02-70	121	12	,	,	PUNCT
ajis02-70	121	13	the	the	DET
ajis02-70	121	14	intranet	intranet	NOUN
ajis02-70	121	15	publication	publication	NOUN
ajis02-70	121	16	service	service	NOUN
ajis02-70	121	17	provided	provide	VERB
ajis02-70	121	18	by	by	ADP
ajis02-70	121	19	the	the	DET
ajis02-70	121	20	web	web	NOUN
ajis02-70	121	21	services	service	NOUN
ajis02-70	121	22	team	team	NOUN
ajis02-70	121	23	for	for	ADP
ajis02-70	121	24	internal	internal	ADJ
ajis02-70	121	25	customers	customer	NOUN
ajis02-70	121	26	was	be	AUX
ajis02-70	121	27	co	co	VERB
ajis02-70	121	28	-	-	VERB
ajis02-70	121	29	ordinated	ordinated	ADJ
ajis02-70	121	30	through	through	ADP
ajis02-70	121	31	email	email	NOUN
ajis02-70	121	32	messages	message	NOUN
ajis02-70	121	33	and	and	CCONJ
ajis02-70	121	34	attachments	attachment	NOUN
ajis02-70	121	35	exchanged	exchange	VERB
ajis02-70	121	36	between	between	ADP
ajis02-70	121	37	members	member	NOUN
ajis02-70	121	38	of	of	ADP
ajis02-70	121	39	the	the	DET
ajis02-70	121	40	web	web	NOUN
ajis02-70	121	41	services	service	NOUN
ajis02-70	121	42	team	team	NOUN
ajis02-70	121	43	and	and	CCONJ
ajis02-70	121	44	the	the	DET
ajis02-70	121	45	customers	customer	NOUN
ajis02-70	121	46	(	(	PUNCT
ajis02-70	121	47	although	although	SCONJ
ajis02-70	121	48	a	a	DET
ajis02-70	121	49	few	few	ADJ
ajis02-70	121	50	technical	technical	ADJ
ajis02-70	121	51	groups	group	NOUN
ajis02-70	121	52	published	publish	VERB
ajis02-70	121	53	directly	directly	ADV
ajis02-70	121	54	using	use	VERB
ajis02-70	121	55	publishing	publishing	NOUN
ajis02-70	121	56	software	software	NOUN
ajis02-70	121	57	)	)	PUNCT
ajis02-70	121	58	.	.	PUNCT
ajis02-70	122	1	the	the	DET
ajis02-70	122	2	main	main	ADJ
ajis02-70	122	3	processes	process	NOUN
ajis02-70	122	4	currently	currently	ADV
ajis02-70	122	5	performed	perform	VERB
ajis02-70	122	6	by	by	ADP
ajis02-70	122	7	the	the	DET
ajis02-70	122	8	intranet	intranet	NOUN
ajis02-70	122	9	publication	publication	NOUN
ajis02-70	122	10	services	service	NOUN
ajis02-70	122	11	comprised	comprise	VERB
ajis02-70	122	12	:	:	PUNCT
ajis02-70	122	13	•	•	NUM
ajis02-70	122	14	initial	initial	ADJ
ajis02-70	122	15	customer	customer	NOUN
ajis02-70	122	16	email	email	NOUN
ajis02-70	122	17	request	request	NOUN
ajis02-70	122	18	to	to	ADP
ajis02-70	122	19	intranet	intranet	NOUN
ajis02-70	122	20	coordinator	coordinator	NOUN
ajis02-70	122	21	for	for	ADP
ajis02-70	122	22	content	content	NOUN
ajis02-70	122	23	publication	publication	NOUN
ajis02-70	122	24	;	;	PUNCT
ajis02-70	122	25	•	•	NUM
ajis02-70	122	26	assignment	assignment	NOUN
ajis02-70	122	27	by	by	ADP
ajis02-70	122	28	intranet	intranet	NOUN
ajis02-70	122	29	coordinator	coordinator	NOUN
ajis02-70	122	30	of	of	ADP
ajis02-70	122	31	the	the	DET
ajis02-70	122	32	entire	entire	ADJ
ajis02-70	122	33	publication	publication	NOUN
ajis02-70	122	34	task	task	NOUN
ajis02-70	122	35	to	to	ADP
ajis02-70	122	36	one	one	NUM
ajis02-70	122	37	of	of	ADP
ajis02-70	122	38	the	the	DET
ajis02-70	122	39	part	part	ADJ
ajis02-70	122	40	-	-	PUNCT
ajis02-70	122	41	time	time	NOUN
ajis02-70	122	42	contractor	contractor	NOUN
ajis02-70	122	43	web	web	NOUN
ajis02-70	122	44	services	service	NOUN
ajis02-70	122	45	team	team	NOUN
ajis02-70	122	46	members	member	NOUN
ajis02-70	122	47	responsible	responsible	ADJ
ajis02-70	122	48	for	for	ADP
ajis02-70	122	49	intranet	intranet	NOUN
ajis02-70	122	50	publication	publication	NOUN
ajis02-70	122	51	duties	duty	NOUN
ajis02-70	122	52	;	;	PUNCT
ajis02-70	122	53	ajis	ajis	ADV
ajis02-70	122	54	vol	vol	NOUN
ajis02-70	122	55	13	13	NUM
ajis02-70	122	56	,	,	PUNCT
ajis02-70	122	57	no	no	INTJ
ajis02-70	122	58	.	.	NOUN
ajis02-70	122	59	1	1	NUM
ajis02-70	122	60	september	september	PROPN
ajis02-70	122	61	2005	2005	NUM
ajis02-70	122	62	183	183	NUM
ajis02-70	122	63	•	•	NUM
ajis02-70	122	64	internal	internal	ADJ
ajis02-70	122	65	review	review	NOUN
ajis02-70	122	66	of	of	ADP
ajis02-70	122	67	content	content	ADJ
ajis02-70	122	68	request	request	NOUN
ajis02-70	122	69	;	;	PUNCT
ajis02-70	122	70	•	•	NUM
ajis02-70	122	71	preparation	preparation	NOUN
ajis02-70	122	72	of	of	ADP
ajis02-70	122	73	publication	publication	NOUN
ajis02-70	122	74	proofs	proof	NOUN
ajis02-70	122	75	;	;	PUNCT
ajis02-70	122	76	•	•	NUM
ajis02-70	122	77	review	review	NOUN
ajis02-70	122	78	and	and	CCONJ
ajis02-70	122	79	approval	approval	NOUN
ajis02-70	122	80	of	of	ADP
ajis02-70	122	81	proofs	proof	NOUN
ajis02-70	122	82	by	by	ADP
ajis02-70	122	83	customer	customer	NOUN
ajis02-70	122	84	(	(	PUNCT
ajis02-70	122	85	content	content	NOUN
ajis02-70	122	86	provider	provider	NOUN
ajis02-70	122	87	)	)	PUNCT
ajis02-70	122	88	;	;	PUNCT
ajis02-70	122	89	•	•	NUM
ajis02-70	122	90	live	live	ADJ
ajis02-70	122	91	publication	publication	NOUN
ajis02-70	122	92	/	/	SYM
ajis02-70	122	93	update	update	NOUN
ajis02-70	122	94	of	of	ADP
ajis02-70	122	95	intranet	intranet	NOUN
ajis02-70	122	96	content	content	NOUN
ajis02-70	122	97	.	.	PUNCT
ajis02-70	123	1	a	a	DET
ajis02-70	123	2	new	new	ADJ
ajis02-70	123	3	it	it	PRON
ajis02-70	123	4	service	service	NOUN
ajis02-70	123	5	initiative	initiative	NOUN
ajis02-70	123	6	had	have	AUX
ajis02-70	123	7	originated	originate	VERB
ajis02-70	123	8	from	from	ADP
ajis02-70	123	9	a	a	DET
ajis02-70	123	10	request	request	NOUN
ajis02-70	123	11	by	by	ADP
ajis02-70	123	12	the	the	DET
ajis02-70	123	13	marketing	marketing	NOUN
ajis02-70	123	14	intranet	intranet	NOUN
ajis02-70	123	15	manager	manager	NOUN
ajis02-70	123	16	for	for	ADP
ajis02-70	123	17	an	an	DET
ajis02-70	123	18	improved	improved	ADJ
ajis02-70	123	19	intranet	intranet	NOUN
ajis02-70	123	20	publication	publication	NOUN
ajis02-70	123	21	service	service	NOUN
ajis02-70	123	22	due	due	ADP
ajis02-70	123	23	to	to	ADP
ajis02-70	123	24	a	a	DET
ajis02-70	123	25	range	range	NOUN
ajis02-70	123	26	of	of	ADP
ajis02-70	123	27	concerns	concern	NOUN
ajis02-70	123	28	,	,	PUNCT
ajis02-70	123	29	discussed	discuss	VERB
ajis02-70	123	30	next	next	ADV
ajis02-70	123	31	.	.	PUNCT
ajis02-70	124	1	marketing	marketing	NOUN
ajis02-70	124	2	unit	unit	NOUN
ajis02-70	124	3	concerns	concern	NOUN
ajis02-70	124	4	with	with	ADP
ajis02-70	124	5	existing	exist	VERB
ajis02-70	124	6	intranet	intranet	NOUN
ajis02-70	124	7	publication	publication	NOUN
ajis02-70	124	8	service	service	NOUN
ajis02-70	124	9	the	the	DET
ajis02-70	124	10	five	five	NUM
ajis02-70	124	11	main	main	ADJ
ajis02-70	124	12	concerns	concern	NOUN
ajis02-70	124	13	of	of	ADP
ajis02-70	124	14	marketing	marketing	NOUN
ajis02-70	124	15	with	with	ADP
ajis02-70	124	16	the	the	DET
ajis02-70	124	17	intranet	intranet	NOUN
ajis02-70	124	18	publication	publication	NOUN
ajis02-70	124	19	service	service	NOUN
ajis02-70	124	20	leading	lead	VERB
ajis02-70	124	21	to	to	ADP
ajis02-70	124	22	a	a	DET
ajis02-70	124	23	request	request	NOUN
ajis02-70	124	24	for	for	ADP
ajis02-70	124	25	improved	improved	ADJ
ajis02-70	124	26	service	service	NOUN
ajis02-70	124	27	are	be	AUX
ajis02-70	124	28	summarised	summarise	VERB
ajis02-70	124	29	,	,	PUNCT
ajis02-70	124	30	following	follow	VERB
ajis02-70	124	31	.	.	PUNCT
ajis02-70	125	1	these	these	PRON
ajis02-70	125	2	were	be	AUX
ajis02-70	125	3	reported	report	VERB
ajis02-70	125	4	in	in	ADP
ajis02-70	125	5	an	an	DET
ajis02-70	125	6	indepth	indepth	ADJ
ajis02-70	125	7	interview	interview	NOUN
ajis02-70	125	8	of	of	ADP
ajis02-70	125	9	the	the	DET
ajis02-70	125	10	marketing	marketing	NOUN
ajis02-70	125	11	intranet	intranet	NOUN
ajis02-70	125	12	manager	manager	NOUN
ajis02-70	125	13	conducted	conduct	VERB
ajis02-70	125	14	by	by	ADP
ajis02-70	125	15	the	the	DET
ajis02-70	125	16	researcher	researcher	NOUN
ajis02-70	125	17	.	.	PUNCT
ajis02-70	126	1	the	the	DET
ajis02-70	126	2	first	first	ADJ
ajis02-70	126	3	key	key	ADJ
ajis02-70	126	4	problem	problem	NOUN
ajis02-70	126	5	related	relate	VERB
ajis02-70	126	6	to	to	ADP
ajis02-70	126	7	the	the	DET
ajis02-70	126	8	poor	poor	ADJ
ajis02-70	126	9	turnaround	turnaround	NOUN
ajis02-70	126	10	performance	performance	NOUN
ajis02-70	126	11	in	in	ADP
ajis02-70	126	12	respect	respect	NOUN
ajis02-70	126	13	of	of	ADP
ajis02-70	126	14	the	the	DET
ajis02-70	126	15	elapsed	elapse	VERB
ajis02-70	126	16	time	time	NOUN
ajis02-70	126	17	between	between	ADP
ajis02-70	126	18	initial	initial	ADJ
ajis02-70	126	19	request	request	NOUN
ajis02-70	126	20	for	for	ADP
ajis02-70	126	21	content	content	NOUN
ajis02-70	126	22	publication	publication	NOUN
ajis02-70	126	23	and	and	CCONJ
ajis02-70	126	24	content	content	NOUN
ajis02-70	126	25	going	go	VERB
ajis02-70	126	26	live	live	ADV
ajis02-70	126	27	.	.	PUNCT
ajis02-70	127	1	a	a	DET
ajis02-70	127	2	revealing	revealing	ADJ
ajis02-70	127	3	comment	comment	NOUN
ajis02-70	127	4	by	by	ADP
ajis02-70	127	5	the	the	DET
ajis02-70	127	6	marketing	marketing	NOUN
ajis02-70	127	7	intranet	intranet	NOUN
ajis02-70	127	8	manager	manager	NOUN
ajis02-70	127	9	was	be	AUX
ajis02-70	127	10	:	:	PUNCT
ajis02-70	127	11	“	"	PUNCT
ajis02-70	127	12	if	if	SCONJ
ajis02-70	127	13	an	an	DET
ajis02-70	127	14	article	article	NOUN
ajis02-70	127	15	is	be	AUX
ajis02-70	127	16	dated	date	VERB
ajis02-70	127	17	the	the	DET
ajis02-70	127	18	8th	8th	NOUN
ajis02-70	127	19	of	of	ADP
ajis02-70	127	20	august	august	PROPN
ajis02-70	127	21	,	,	PUNCT
ajis02-70	127	22	then	then	ADV
ajis02-70	127	23	it	it	PRON
ajis02-70	127	24	has	have	VERB
ajis02-70	127	25	to	to	PART
ajis02-70	127	26	be	be	AUX
ajis02-70	127	27	published	publish	VERB
ajis02-70	127	28	on	on	ADP
ajis02-70	127	29	the	the	DET
ajis02-70	127	30	intranet	intranet	NOUN
ajis02-70	127	31	on	on	ADP
ajis02-70	127	32	the	the	DET
ajis02-70	127	33	8	8	NUM
ajis02-70	127	34	th	th	NOUN
ajis02-70	127	35	,	,	PUNCT
ajis02-70	127	36	otherwise	otherwise	ADV
ajis02-70	127	37	the	the	DET
ajis02-70	127	38	news	news	NOUN
ajis02-70	127	39	is	be	AUX
ajis02-70	127	40	old	old	ADJ
ajis02-70	127	41	.	.	PUNCT
ajis02-70	127	42	”	"	PUNCT
ajis02-70	128	1	the	the	DET
ajis02-70	128	2	second	second	ADJ
ajis02-70	128	3	key	key	ADJ
ajis02-70	128	4	problem	problem	NOUN
ajis02-70	128	5	was	be	AUX
ajis02-70	128	6	the	the	DET
ajis02-70	128	7	inability	inability	NOUN
ajis02-70	128	8	to	to	PART
ajis02-70	128	9	track	track	VERB
ajis02-70	128	10	intranet	intranet	NOUN
ajis02-70	128	11	publication	publication	NOUN
ajis02-70	128	12	requests	request	NOUN
ajis02-70	128	13	.	.	PUNCT
ajis02-70	129	1	for	for	ADP
ajis02-70	129	2	example	example	NOUN
ajis02-70	129	3	,	,	PUNCT
ajis02-70	129	4	the	the	DET
ajis02-70	129	5	marketing	marketing	NOUN
ajis02-70	129	6	intranet	intranet	NOUN
ajis02-70	129	7	manager	manager	NOUN
ajis02-70	129	8	did	do	AUX
ajis02-70	129	9	not	not	PART
ajis02-70	129	10	know	know	VERB
ajis02-70	129	11	whom	whom	PRON
ajis02-70	129	12	to	to	PART
ajis02-70	129	13	contact	contact	VERB
ajis02-70	129	14	to	to	PART
ajis02-70	129	15	find	find	VERB
ajis02-70	129	16	out	out	ADP
ajis02-70	129	17	the	the	DET
ajis02-70	129	18	status	status	NOUN
ajis02-70	129	19	of	of	ADP
ajis02-70	129	20	her	her	PRON
ajis02-70	129	21	publication	publication	NOUN
ajis02-70	129	22	requests	request	NOUN
ajis02-70	129	23	.	.	PUNCT
ajis02-70	130	1	a	a	DET
ajis02-70	130	2	related	relate	VERB
ajis02-70	130	3	third	third	ADJ
ajis02-70	130	4	key	key	ADJ
ajis02-70	130	5	issue	issue	NOUN
ajis02-70	130	6	was	be	AUX
ajis02-70	130	7	that	that	SCONJ
ajis02-70	130	8	a	a	DET
ajis02-70	130	9	single	single	ADJ
ajis02-70	130	10	point	point	NOUN
ajis02-70	130	11	of	of	ADP
ajis02-70	130	12	contact	contact	NOUN
ajis02-70	130	13	was	be	AUX
ajis02-70	130	14	sought	seek	VERB
ajis02-70	130	15	for	for	ADP
ajis02-70	130	16	all	all	DET
ajis02-70	130	17	requests	request	NOUN
ajis02-70	130	18	.	.	PUNCT
ajis02-70	131	1	this	this	DET
ajis02-70	131	2	concern	concern	NOUN
ajis02-70	131	3	was	be	AUX
ajis02-70	131	4	exacerbated	exacerbate	VERB
ajis02-70	131	5	by	by	ADP
ajis02-70	131	6	the	the	DET
ajis02-70	131	7	fourth	fourth	ADJ
ajis02-70	131	8	key	key	ADJ
ajis02-70	131	9	concern	concern	NOUN
ajis02-70	131	10	which	which	PRON
ajis02-70	131	11	was	be	AUX
ajis02-70	131	12	the	the	DET
ajis02-70	131	13	transitory	transitory	ADJ
ajis02-70	131	14	nature	nature	NOUN
ajis02-70	131	15	of	of	ADP
ajis02-70	131	16	the	the	DET
ajis02-70	131	17	service	service	NOUN
ajis02-70	131	18	provider	provider	NOUN
ajis02-70	131	19	team	team	NOUN
ajis02-70	131	20	structure	structure	NOUN
ajis02-70	131	21	.	.	PUNCT
ajis02-70	132	1	some	some	PRON
ajis02-70	132	2	of	of	ADP
ajis02-70	132	3	the	the	DET
ajis02-70	132	4	web	web	NOUN
ajis02-70	132	5	services	service	NOUN
ajis02-70	132	6	team	team	NOUN
ajis02-70	132	7	were	be	AUX
ajis02-70	132	8	contractors	contractor	NOUN
ajis02-70	132	9	who	who	PRON
ajis02-70	132	10	only	only	ADV
ajis02-70	132	11	worked	work	VERB
ajis02-70	132	12	part	part	ADJ
ajis02-70	132	13	-	-	PUNCT
ajis02-70	132	14	time	time	NOUN
ajis02-70	132	15	,	,	PUNCT
ajis02-70	132	16	handing	handing	NOUN
ajis02-70	132	17	over	over	ADP
ajis02-70	132	18	intranet	intranet	NOUN
ajis02-70	132	19	publication	publication	NOUN
ajis02-70	132	20	tasks	task	NOUN
ajis02-70	132	21	to	to	ADP
ajis02-70	132	22	others	other	NOUN
ajis02-70	132	23	on	on	ADP
ajis02-70	132	24	their	their	PRON
ajis02-70	132	25	weekly	weekly	ADJ
ajis02-70	132	26	departure	departure	NOUN
ajis02-70	132	27	:	:	PUNCT
ajis02-70	132	28	“	"	PUNCT
ajis02-70	132	29	i	i	PRON
ajis02-70	132	30	also	also	ADV
ajis02-70	132	31	have	have	VERB
ajis02-70	132	32	a	a	DET
ajis02-70	132	33	problem	problem	NOUN
ajis02-70	132	34	with	with	ADP
ajis02-70	132	35	the	the	DET
ajis02-70	132	36	handing	handing	NOUN
ajis02-70	132	37	overs	over	NOUN
ajis02-70	132	38	of	of	ADP
ajis02-70	132	39	tasks	task	NOUN
ajis02-70	132	40	by	by	ADP
ajis02-70	132	41	the	the	DET
ajis02-70	132	42	members	member	NOUN
ajis02-70	132	43	of	of	ADP
ajis02-70	132	44	the	the	DET
ajis02-70	132	45	web	web	NOUN
ajis02-70	132	46	services	service	NOUN
ajis02-70	132	47	team	team	NOUN
ajis02-70	132	48	as	as	ADP
ajis02-70	132	49	often	often	ADV
ajis02-70	132	50	requests	request	NOUN
ajis02-70	132	51	are	be	AUX
ajis02-70	132	52	not	not	PART
ajis02-70	132	53	completed	complete	VERB
ajis02-70	132	54	in	in	ADP
ajis02-70	132	55	time	time	NOUN
ajis02-70	132	56	and	and	CCONJ
ajis02-70	132	57	sometimes	sometimes	ADV
ajis02-70	132	58	they	they	PRON
ajis02-70	132	59	are	be	AUX
ajis02-70	132	60	completed	complete	VERB
ajis02-70	132	61	in	in	ADP
ajis02-70	132	62	the	the	DET
ajis02-70	132	63	wrong	wrong	ADJ
ajis02-70	132	64	priority	priority	NOUN
ajis02-70	132	65	.	.	PUNCT
ajis02-70	133	1	this	this	PRON
ajis02-70	133	2	is	be	AUX
ajis02-70	133	3	also	also	ADV
ajis02-70	133	4	a	a	DET
ajis02-70	133	5	result	result	NOUN
ajis02-70	133	6	of	of	ADP
ajis02-70	133	7	the	the	DET
ajis02-70	133	8	web	web	NOUN
ajis02-70	133	9	services	service	NOUN
ajis02-70	133	10	contractors	contractor	NOUN
ajis02-70	133	11	coming	come	VERB
ajis02-70	133	12	in	in	ADP
ajis02-70	133	13	irregularly	irregularly	ADV
ajis02-70	133	14	...	...	PUNCT
ajis02-70	133	15	”	"	PUNCT
ajis02-70	133	16	the	the	DET
ajis02-70	133	17	fifth	fifth	ADJ
ajis02-70	133	18	key	key	ADJ
ajis02-70	133	19	concern	concern	NOUN
ajis02-70	133	20	was	be	AUX
ajis02-70	133	21	the	the	DET
ajis02-70	133	22	need	need	NOUN
ajis02-70	133	23	for	for	ADP
ajis02-70	133	24	flexible	flexible	ADJ
ajis02-70	133	25	slas	sla	NOUN
ajis02-70	133	26	in	in	ADP
ajis02-70	133	27	publication	publication	NOUN
ajis02-70	133	28	service	service	NOUN
ajis02-70	133	29	delivery	delivery	NOUN
ajis02-70	133	30	,	,	PUNCT
ajis02-70	133	31	as	as	SCONJ
ajis02-70	133	32	some	some	DET
ajis02-70	133	33	sections	section	NOUN
ajis02-70	133	34	of	of	ADP
ajis02-70	133	35	the	the	DET
ajis02-70	133	36	intranet	intranet	NOUN
ajis02-70	133	37	required	require	VERB
ajis02-70	133	38	more	more	ADV
ajis02-70	133	39	frequent	frequent	ADJ
ajis02-70	133	40	updating	updating	NOUN
ajis02-70	133	41	than	than	ADP
ajis02-70	133	42	others	other	NOUN
ajis02-70	133	43	.	.	PUNCT
ajis02-70	134	1	this	this	DET
ajis02-70	134	2	arrangement	arrangement	NOUN
ajis02-70	134	3	would	would	AUX
ajis02-70	134	4	enable	enable	VERB
ajis02-70	134	5	improved	improved	ADJ
ajis02-70	134	6	scheduling	scheduling	NOUN
ajis02-70	134	7	by	by	ADP
ajis02-70	134	8	the	the	DET
ajis02-70	134	9	web	web	NOUN
ajis02-70	134	10	services	service	NOUN
ajis02-70	134	11	team	team	NOUN
ajis02-70	134	12	members	member	NOUN
ajis02-70	134	13	and	and	CCONJ
ajis02-70	134	14	allow	allow	VERB
ajis02-70	134	15	them	they	PRON
ajis02-70	134	16	to	to	PART
ajis02-70	134	17	focus	focus	VERB
ajis02-70	134	18	on	on	ADP
ajis02-70	134	19	the	the	DET
ajis02-70	134	20	sections	section	NOUN
ajis02-70	134	21	needing	need	VERB
ajis02-70	134	22	faster	fast	ADJ
ajis02-70	134	23	publication	publication	NOUN
ajis02-70	134	24	turnaround	turnaround	NOUN
ajis02-70	134	25	:	:	PUNCT
ajis02-70	134	26	“	"	PUNCT
ajis02-70	134	27	therefore	therefore	ADV
ajis02-70	134	28	i	i	PRON
ajis02-70	134	29	need	need	VERB
ajis02-70	134	30	a	a	DET
ajis02-70	134	31	flexible	flexible	ADJ
ajis02-70	134	32	service	service	NOUN
ajis02-70	134	33	level	level	NOUN
ajis02-70	134	34	agreement	agreement	NOUN
ajis02-70	134	35	with	with	ADP
ajis02-70	134	36	the	the	DET
ajis02-70	134	37	web	web	NOUN
ajis02-70	134	38	services	service	NOUN
ajis02-70	134	39	team	team	NOUN
ajis02-70	134	40	.	.	PUNCT
ajis02-70	134	41	”	"	PUNCT
ajis02-70	134	42	from	from	ADP
ajis02-70	134	43	analysing	analyse	VERB
ajis02-70	134	44	the	the	DET
ajis02-70	134	45	problems	problem	NOUN
ajis02-70	134	46	of	of	ADP
ajis02-70	134	47	customers	customer	NOUN
ajis02-70	134	48	,	,	PUNCT
ajis02-70	134	49	we	we	PRON
ajis02-70	134	50	can	can	AUX
ajis02-70	134	51	see	see	VERB
ajis02-70	134	52	that	that	SCONJ
ajis02-70	134	53	there	there	PRON
ajis02-70	134	54	were	be	VERB
ajis02-70	134	55	five	five	NUM
ajis02-70	134	56	key	key	ADJ
ajis02-70	134	57	requirements	requirement	NOUN
ajis02-70	134	58	which	which	PRON
ajis02-70	134	59	,	,	PUNCT
ajis02-70	134	60	apart	apart	ADV
ajis02-70	134	61	from	from	ADP
ajis02-70	134	62	other	other	ADJ
ajis02-70	134	63	issues	issue	NOUN
ajis02-70	134	64	which	which	PRON
ajis02-70	134	65	may	may	AUX
ajis02-70	134	66	arise	arise	VERB
ajis02-70	134	67	in	in	ADP
ajis02-70	134	68	a	a	DET
ajis02-70	134	69	formal	formal	ADJ
ajis02-70	134	70	requirements	requirement	NOUN
ajis02-70	134	71	analysis	analysis	NOUN
ajis02-70	134	72	,	,	PUNCT
ajis02-70	134	73	should	should	AUX
ajis02-70	134	74	be	be	AUX
ajis02-70	134	75	accommodated	accommodate	VERB
ajis02-70	134	76	in	in	ADP
ajis02-70	134	77	the	the	DET
ajis02-70	134	78	planned	plan	VERB
ajis02-70	134	79	service	service	NOUN
ajis02-70	134	80	desk	desk	NOUN
ajis02-70	134	81	service	service	NOUN
ajis02-70	134	82	.	.	PUNCT
ajis02-70	135	1	we	we	PRON
ajis02-70	135	2	now	now	ADV
ajis02-70	135	3	explore	explore	VERB
ajis02-70	135	4	the	the	DET
ajis02-70	135	5	analysis	analysis	NOUN
ajis02-70	135	6	of	of	ADP
ajis02-70	135	7	the	the	DET
ajis02-70	135	8	web	web	NOUN
ajis02-70	135	9	services	service	NOUN
ajis02-70	135	10	team	team	NOUN
ajis02-70	135	11	meeting	meeting	NOUN
ajis02-70	135	12	in	in	ADP
ajis02-70	135	13	which	which	PRON
ajis02-70	135	14	draft	draft	VERB
ajis02-70	135	15	new	new	ADJ
ajis02-70	135	16	service	service	NOUN
ajis02-70	135	17	desk	desk	NOUN
ajis02-70	135	18	requirements	requirement	NOUN
ajis02-70	135	19	were	be	AUX
ajis02-70	135	20	developed	develop	VERB
ajis02-70	135	21	entirely	entirely	ADV
ajis02-70	135	22	by	by	ADP
ajis02-70	135	23	the	the	DET
ajis02-70	135	24	team	team	NOUN
ajis02-70	135	25	,	,	PUNCT
ajis02-70	135	26	with	with	ADP
ajis02-70	135	27	neither	neither	CCONJ
ajis02-70	135	28	the	the	DET
ajis02-70	135	29	customer	customer	NOUN
ajis02-70	135	30	nor	nor	CCONJ
ajis02-70	135	31	the	the	DET
ajis02-70	135	32	team	team	NOUN
ajis02-70	135	33	manager	manager	NOUN
ajis02-70	135	34	in	in	ADP
ajis02-70	135	35	attendance	attendance	NOUN
ajis02-70	135	36	.	.	PUNCT
ajis02-70	136	1	ajis	ajis	ADV
ajis02-70	136	2	vol	vol	VERB
ajis02-70	136	3	13	13	NUM
ajis02-70	136	4	,	,	PUNCT
ajis02-70	136	5	no	no	INTJ
ajis02-70	136	6	.	.	NOUN
ajis02-70	136	7	1	1	NUM
ajis02-70	136	8	september	september	PROPN
ajis02-70	136	9	2005	2005	NUM
ajis02-70	136	10	184	184	NUM
ajis02-70	136	11	shaping	shaping	NOUN
ajis02-70	136	12	of	of	ADP
ajis02-70	136	13	requirements	requirement	NOUN
ajis02-70	136	14	by	by	ADP
ajis02-70	136	15	web	web	NOUN
ajis02-70	136	16	services	service	NOUN
ajis02-70	136	17	team	team	NOUN
ajis02-70	136	18	in	in	ADP
ajis02-70	136	19	this	this	DET
ajis02-70	136	20	section	section	NOUN
ajis02-70	136	21	,	,	PUNCT
ajis02-70	136	22	we	we	PRON
ajis02-70	136	23	describe	describe	VERB
ajis02-70	136	24	how	how	SCONJ
ajis02-70	136	25	the	the	DET
ajis02-70	136	26	web	web	NOUN
ajis02-70	136	27	services	service	NOUN
ajis02-70	136	28	team	team	NOUN
ajis02-70	136	29	inadvertently	inadvertently	ADV
ajis02-70	136	30	shaped	shape	VERB
ajis02-70	136	31	new	new	ADJ
ajis02-70	136	32	service	service	NOUN
ajis02-70	136	33	requirements	requirement	NOUN
ajis02-70	136	34	by	by	ADP
ajis02-70	136	35	considering	consider	VERB
ajis02-70	136	36	their	their	PRON
ajis02-70	136	37	own	own	ADJ
ajis02-70	136	38	and	and	CCONJ
ajis02-70	136	39	customers	customer	NOUN
ajis02-70	136	40	’	’	PART
ajis02-70	136	41	tensions	tension	NOUN
ajis02-70	136	42	and	and	CCONJ
ajis02-70	136	43	concerns	concern	NOUN
ajis02-70	136	44	.	.	PUNCT
ajis02-70	137	1	the	the	DET
ajis02-70	137	2	web	web	NOUN
ajis02-70	137	3	services	service	NOUN
ajis02-70	137	4	team	team	NOUN
ajis02-70	137	5	met	meet	VERB
ajis02-70	137	6	at	at	ADP
ajis02-70	137	7	least	least	ADJ
ajis02-70	137	8	once	once	ADV
ajis02-70	137	9	a	a	DET
ajis02-70	137	10	week	week	NOUN
ajis02-70	137	11	to	to	PART
ajis02-70	137	12	report	report	VERB
ajis02-70	137	13	progress	progress	NOUN
ajis02-70	137	14	and	and	CCONJ
ajis02-70	137	15	make	make	VERB
ajis02-70	137	16	new	new	ADJ
ajis02-70	137	17	plans	plan	NOUN
ajis02-70	137	18	.	.	PUNCT
ajis02-70	138	1	at	at	ADP
ajis02-70	138	2	the	the	DET
ajis02-70	138	3	re	re	X
ajis02-70	138	4	meeting	meeting	NOUN
ajis02-70	138	5	,	,	PUNCT
ajis02-70	138	6	the	the	DET
ajis02-70	138	7	team	team	NOUN
ajis02-70	138	8	–	–	PUNCT
ajis02-70	138	9	without	without	ADP
ajis02-70	138	10	the	the	DET
ajis02-70	138	11	marketing	marketing	NOUN
ajis02-70	138	12	team	team	NOUN
ajis02-70	138	13	or	or	CCONJ
ajis02-70	138	14	team	team	NOUN
ajis02-70	138	15	manager	manager	NOUN
ajis02-70	138	16	present	present	ADJ
ajis02-70	138	17	–	–	PUNCT
ajis02-70	138	18	briefly	briefly	ADV
ajis02-70	138	19	discussed	discuss	VERB
ajis02-70	138	20	the	the	DET
ajis02-70	138	21	various	various	ADJ
ajis02-70	138	22	customer	customer	NOUN
ajis02-70	138	23	problems	problem	NOUN
ajis02-70	138	24	that	that	PRON
ajis02-70	138	25	had	have	AUX
ajis02-70	138	26	been	be	AUX
ajis02-70	138	27	reported	report	VERB
ajis02-70	138	28	to	to	ADP
ajis02-70	138	29	them	they	PRON
ajis02-70	138	30	at	at	ADP
ajis02-70	138	31	different	different	ADJ
ajis02-70	138	32	times	time	NOUN
ajis02-70	138	33	in	in	ADP
ajis02-70	138	34	phone	phone	NOUN
ajis02-70	138	35	calls	call	NOUN
ajis02-70	138	36	made	make	VERB
ajis02-70	138	37	by	by	ADP
ajis02-70	138	38	the	the	DET
ajis02-70	138	39	customer	customer	NOUN
ajis02-70	138	40	when	when	SCONJ
ajis02-70	138	41	using	use	VERB
ajis02-70	138	42	the	the	DET
ajis02-70	138	43	email	email	NOUN
ajis02-70	138	44	-	-	PUNCT
ajis02-70	138	45	based	base	VERB
ajis02-70	138	46	method	method	NOUN
ajis02-70	138	47	of	of	ADP
ajis02-70	138	48	servicing	service	VERB
ajis02-70	138	49	intranet	intranet	NOUN
ajis02-70	138	50	publishing	publishing	NOUN
ajis02-70	138	51	to	to	ADP
ajis02-70	138	52	marketing	marketing	NOUN
ajis02-70	138	53	(	(	PUNCT
ajis02-70	138	54	and	and	CCONJ
ajis02-70	138	55	other	other	ADJ
ajis02-70	138	56	corporate	corporate	ADJ
ajis02-70	138	57	customers	customer	NOUN
ajis02-70	138	58	)	)	PUNCT
ajis02-70	138	59	.	.	PUNCT
ajis02-70	139	1	the	the	DET
ajis02-70	139	2	team	team	NOUN
ajis02-70	139	3	appeared	appear	VERB
ajis02-70	139	4	aware	aware	ADJ
ajis02-70	139	5	of	of	ADP
ajis02-70	139	6	the	the	DET
ajis02-70	139	7	first	first	ADJ
ajis02-70	139	8	three	three	NUM
ajis02-70	139	9	concerns	concern	NOUN
ajis02-70	139	10	reported	report	VERB
ajis02-70	139	11	in	in	ADP
ajis02-70	139	12	section	section	NOUN
ajis02-70	139	13	4.2	4.2	NUM
ajis02-70	139	14	,	,	PUNCT
ajis02-70	139	15	but	but	CCONJ
ajis02-70	139	16	not	not	PART
ajis02-70	139	17	the	the	DET
ajis02-70	139	18	fourth	fourth	ADJ
ajis02-70	139	19	and	and	CCONJ
ajis02-70	139	20	fifth	fifth	ADJ
ajis02-70	139	21	concern	concern	NOUN
ajis02-70	139	22	.	.	PUNCT
ajis02-70	140	1	throughout	throughout	ADP
ajis02-70	140	2	the	the	DET
ajis02-70	140	3	meeting	meeting	NOUN
ajis02-70	140	4	,	,	PUNCT
ajis02-70	140	5	there	there	PRON
ajis02-70	140	6	were	be	VERB
ajis02-70	140	7	many	many	ADJ
ajis02-70	140	8	reinforcements	reinforcement	NOUN
ajis02-70	140	9	of	of	ADP
ajis02-70	140	10	the	the	DET
ajis02-70	140	11	decision	decision	NOUN
ajis02-70	140	12	to	to	PART
ajis02-70	140	13	initially	initially	ADV
ajis02-70	140	14	meet	meet	VERB
ajis02-70	140	15	without	without	ADP
ajis02-70	140	16	the	the	DET
ajis02-70	140	17	customer	customer	NOUN
ajis02-70	140	18	present	present	ADJ
ajis02-70	140	19	in	in	SCONJ
ajis02-70	140	20	order	order	NOUN
ajis02-70	140	21	to	to	PART
ajis02-70	140	22	,	,	PUNCT
ajis02-70	140	23	according	accord	VERB
ajis02-70	140	24	to	to	ADP
ajis02-70	140	25	one	one	NUM
ajis02-70	140	26	team	team	NOUN
ajis02-70	140	27	member	member	NOUN
ajis02-70	140	28	,	,	PUNCT
ajis02-70	140	29	“	"	PUNCT
ajis02-70	140	30	get	get	VERB
ajis02-70	140	31	the	the	DET
ajis02-70	140	32	story	story	NOUN
ajis02-70	140	33	straight	straight	ADV
ajis02-70	140	34	”	"	PUNCT
ajis02-70	140	35	before	before	ADP
ajis02-70	140	36	presenting	present	VERB
ajis02-70	140	37	draft	draft	NOUN
ajis02-70	140	38	service	service	NOUN
ajis02-70	140	39	requirements	requirement	NOUN
ajis02-70	140	40	to	to	ADP
ajis02-70	140	41	marketing	marketing	NOUN
ajis02-70	140	42	later	later	ADV
ajis02-70	140	43	.	.	PUNCT
ajis02-70	141	1	the	the	DET
ajis02-70	141	2	planned	plan	VERB
ajis02-70	141	3	initiative	initiative	NOUN
ajis02-70	141	4	to	to	PART
ajis02-70	141	5	resolve	resolve	VERB
ajis02-70	141	6	customer	customer	NOUN
ajis02-70	141	7	(	(	PUNCT
ajis02-70	141	8	and	and	CCONJ
ajis02-70	141	9	team	team	NOUN
ajis02-70	141	10	)	)	PUNCT
ajis02-70	141	11	concerns	concern	NOUN
ajis02-70	141	12	consisted	consist	VERB
ajis02-70	141	13	of	of	ADP
ajis02-70	141	14	designing	design	VERB
ajis02-70	141	15	and	and	CCONJ
ajis02-70	141	16	piloting	pilot	VERB
ajis02-70	141	17	a	a	DET
ajis02-70	141	18	new	new	ADJ
ajis02-70	141	19	service	service	NOUN
ajis02-70	141	20	desk	desk	NOUN
ajis02-70	141	21	service	service	NOUN
ajis02-70	141	22	for	for	ADP
ajis02-70	141	23	the	the	DET
ajis02-70	141	24	marketing	marketing	NOUN
ajis02-70	141	25	customer	customer	NOUN
ajis02-70	141	26	,	,	PUNCT
ajis02-70	141	27	and	and	CCONJ
ajis02-70	141	28	later	later	ADV
ajis02-70	141	29	extending	extend	VERB
ajis02-70	141	30	that	that	DET
ajis02-70	141	31	service	service	NOUN
ajis02-70	141	32	to	to	ADP
ajis02-70	141	33	other	other	ADJ
ajis02-70	141	34	internal	internal	ADJ
ajis02-70	141	35	customers	customer	NOUN
ajis02-70	141	36	.	.	PUNCT
ajis02-70	142	1	clearly	clearly	ADV
ajis02-70	142	2	,	,	PUNCT
ajis02-70	142	3	there	there	PRON
ajis02-70	142	4	was	be	VERB
ajis02-70	142	5	a	a	DET
ajis02-70	142	6	degree	degree	NOUN
ajis02-70	142	7	of	of	ADP
ajis02-70	142	8	tension	tension	NOUN
ajis02-70	142	9	between	between	ADP
ajis02-70	142	10	the	the	DET
ajis02-70	142	11	marketing	marketing	NOUN
ajis02-70	142	12	customer	customer	NOUN
ajis02-70	142	13	and	and	CCONJ
ajis02-70	142	14	the	the	DET
ajis02-70	142	15	web	web	NOUN
ajis02-70	142	16	services	service	NOUN
ajis02-70	142	17	team	team	NOUN
ajis02-70	142	18	over	over	ADP
ajis02-70	142	19	the	the	DET
ajis02-70	142	20	existing	exist	VERB
ajis02-70	142	21	and	and	CCONJ
ajis02-70	142	22	planned	planned	ADJ
ajis02-70	142	23	service	service	NOUN
ajis02-70	142	24	.	.	PUNCT
ajis02-70	143	1	for	for	ADP
ajis02-70	143	2	example	example	NOUN
ajis02-70	143	3	,	,	PUNCT
ajis02-70	143	4	team	team	NOUN
ajis02-70	143	5	members	member	NOUN
ajis02-70	143	6	referred	refer	VERB
ajis02-70	143	7	to	to	ADP
ajis02-70	143	8	current	current	ADJ
ajis02-70	143	9	difficulties	difficulty	NOUN
ajis02-70	143	10	‘	'	PUNCT
ajis02-70	143	11	losing	lose	VERB
ajis02-70	143	12	’	'	PUNCT
ajis02-70	143	13	customer	customer	NOUN
ajis02-70	143	14	emails	email	NOUN
ajis02-70	143	15	–	–	PUNCT
ajis02-70	143	16	losses	loss	NOUN
ajis02-70	143	17	that	that	PRON
ajis02-70	143	18	had	have	AUX
ajis02-70	143	19	apparently	apparently	ADV
ajis02-70	143	20	been	be	AUX
ajis02-70	143	21	hidden	hide	VERB
ajis02-70	143	22	from	from	ADP
ajis02-70	143	23	the	the	DET
ajis02-70	143	24	marketing	marketing	NOUN
ajis02-70	143	25	unit	unit	NOUN
ajis02-70	143	26	.	.	PUNCT
ajis02-70	144	1	a	a	DET
ajis02-70	144	2	second	second	ADJ
ajis02-70	144	3	conflict	conflict	NOUN
ajis02-70	144	4	revolved	revolve	VERB
ajis02-70	144	5	around	around	ADP
ajis02-70	144	6	the	the	DET
ajis02-70	144	7	protracted	protract	VERB
ajis02-70	144	8	request	request	NOUN
ajis02-70	144	9	turnaround	turnaround	NOUN
ajis02-70	144	10	which	which	PRON
ajis02-70	144	11	the	the	DET
ajis02-70	144	12	web	web	NOUN
ajis02-70	144	13	services	service	NOUN
ajis02-70	144	14	team	team	NOUN
ajis02-70	144	15	felt	feel	VERB
ajis02-70	144	16	the	the	DET
ajis02-70	144	17	marketing	marketing	NOUN
ajis02-70	144	18	team	team	NOUN
ajis02-70	144	19	had	have	AUX
ajis02-70	144	20	unfairly	unfairly	ADV
ajis02-70	144	21	attributed	attribute	VERB
ajis02-70	144	22	to	to	ADP
ajis02-70	144	23	the	the	DET
ajis02-70	144	24	web	web	NOUN
ajis02-70	144	25	services	service	NOUN
ajis02-70	144	26	team	team	NOUN
ajis02-70	144	27	.	.	PUNCT
ajis02-70	145	1	the	the	DET
ajis02-70	145	2	providers	provider	NOUN
ajis02-70	145	3	recognised	recognise	VERB
ajis02-70	145	4	the	the	DET
ajis02-70	145	5	need	need	NOUN
ajis02-70	145	6	for	for	ADP
ajis02-70	145	7	performance	performance	NOUN
ajis02-70	145	8	improvement	improvement	NOUN
ajis02-70	145	9	,	,	PUNCT
ajis02-70	145	10	but	but	CCONJ
ajis02-70	145	11	felt	feel	VERB
ajis02-70	145	12	that	that	SCONJ
ajis02-70	145	13	some	some	PRON
ajis02-70	145	14	of	of	ADP
ajis02-70	145	15	that	that	DET
ajis02-70	145	16	improvement	improvement	NOUN
ajis02-70	145	17	was	be	AUX
ajis02-70	145	18	needed	need	VERB
ajis02-70	145	19	in	in	ADP
ajis02-70	145	20	the	the	DET
ajis02-70	145	21	content	content	NOUN
ajis02-70	145	22	provision	provision	NOUN
ajis02-70	145	23	or	or	CCONJ
ajis02-70	145	24	reviewing	review	VERB
ajis02-70	145	25	stages	stage	NOUN
ajis02-70	145	26	(	(	PUNCT
ajis02-70	145	27	where	where	SCONJ
ajis02-70	145	28	they	they	PRON
ajis02-70	145	29	suggested	suggest	VERB
ajis02-70	145	30	the	the	DET
ajis02-70	145	31	marketing	marketing	NOUN
ajis02-70	145	32	team	team	NOUN
ajis02-70	145	33	caused	cause	VERB
ajis02-70	145	34	delays	delay	NOUN
ajis02-70	145	35	)	)	PUNCT
ajis02-70	145	36	,	,	PUNCT
ajis02-70	145	37	rather	rather	ADV
ajis02-70	145	38	than	than	ADP
ajis02-70	145	39	in	in	ADP
ajis02-70	145	40	their	their	PRON
ajis02-70	145	41	own	own	ADJ
ajis02-70	145	42	responsibilities	responsibility	NOUN
ajis02-70	145	43	.	.	PUNCT
ajis02-70	146	1	a	a	DET
ajis02-70	146	2	third	third	ADJ
ajis02-70	146	3	tension	tension	NOUN
ajis02-70	146	4	was	be	AUX
ajis02-70	146	5	the	the	DET
ajis02-70	146	6	marketing	marketing	NOUN
ajis02-70	146	7	team	team	NOUN
ajis02-70	146	8	’s	’s	PART
ajis02-70	146	9	demand	demand	NOUN
ajis02-70	146	10	for	for	ADP
ajis02-70	146	11	a	a	DET
ajis02-70	146	12	single	single	ADJ
ajis02-70	146	13	point	point	NOUN
ajis02-70	146	14	of	of	ADP
ajis02-70	146	15	contact	contact	NOUN
ajis02-70	146	16	,	,	PUNCT
ajis02-70	146	17	which	which	PRON
ajis02-70	146	18	would	would	AUX
ajis02-70	146	19	place	place	VERB
ajis02-70	146	20	the	the	DET
ajis02-70	146	21	entire	entire	ADJ
ajis02-70	146	22	burden	burden	NOUN
ajis02-70	146	23	of	of	ADP
ajis02-70	146	24	constant	constant	ADJ
ajis02-70	146	25	availability	availability	NOUN
ajis02-70	146	26	and	and	CCONJ
ajis02-70	146	27	responsiveness	responsiveness	NOUN
ajis02-70	146	28	on	on	ADP
ajis02-70	146	29	one	one	NUM
ajis02-70	146	30	member	member	NOUN
ajis02-70	146	31	of	of	ADP
ajis02-70	146	32	the	the	DET
ajis02-70	146	33	web	web	NOUN
ajis02-70	146	34	services	service	NOUN
ajis02-70	146	35	team	team	NOUN
ajis02-70	146	36	.	.	PUNCT
ajis02-70	147	1	summarising	summarising	NOUN
ajis02-70	147	2	,	,	PUNCT
ajis02-70	147	3	the	the	DET
ajis02-70	147	4	main	main	ADJ
ajis02-70	147	5	web	web	NOUN
ajis02-70	147	6	services	service	NOUN
ajis02-70	147	7	team	team	NOUN
ajis02-70	147	8	’s	’s	PART
ajis02-70	147	9	concerns	concern	NOUN
ajis02-70	147	10	with	with	ADP
ajis02-70	147	11	the	the	DET
ajis02-70	147	12	existing	exist	VERB
ajis02-70	147	13	publication	publication	NOUN
ajis02-70	147	14	service	service	NOUN
ajis02-70	147	15	were	be	AUX
ajis02-70	147	16	:	:	PUNCT
ajis02-70	147	17	•	•	ADP
ajis02-70	147	18	being	be	AUX
ajis02-70	147	19	held	hold	VERB
ajis02-70	147	20	responsible	responsible	ADJ
ajis02-70	147	21	,	,	PUNCT
ajis02-70	147	22	unfairly	unfairly	ADV
ajis02-70	147	23	,	,	PUNCT
ajis02-70	147	24	by	by	ADP
ajis02-70	147	25	managers	manager	NOUN
ajis02-70	147	26	and	and	CCONJ
ajis02-70	147	27	customers	customer	NOUN
ajis02-70	147	28	for	for	ADP
ajis02-70	147	29	lengthy	lengthy	ADJ
ajis02-70	147	30	end	end	NOUN
ajis02-70	147	31	-	-	PUNCT
ajis02-70	147	32	to	to	ADP
ajis02-70	147	33	-	-	PUNCT
ajis02-70	147	34	end	end	NOUN
ajis02-70	147	35	response	response	NOUN
ajis02-70	147	36	times	time	NOUN
ajis02-70	147	37	;	;	PUNCT
ajis02-70	147	38	•	•	ADP
ajis02-70	147	39	being	be	AUX
ajis02-70	147	40	unable	unable	ADJ
ajis02-70	147	41	to	to	PART
ajis02-70	147	42	prove	prove	VERB
ajis02-70	147	43	they	they	PRON
ajis02-70	147	44	were	be	AUX
ajis02-70	147	45	performing	perform	VERB
ajis02-70	147	46	well	well	ADV
ajis02-70	147	47	as	as	SCONJ
ajis02-70	147	48	there	there	PRON
ajis02-70	147	49	was	be	VERB
ajis02-70	147	50	no	no	DET
ajis02-70	147	51	recorded	recorded	ADJ
ajis02-70	147	52	performance	performance	NOUN
ajis02-70	147	53	data	datum	NOUN
ajis02-70	147	54	;	;	PUNCT
ajis02-70	147	55	•	•	NUM
ajis02-70	147	56	losing	lose	VERB
ajis02-70	147	57	emails	email	NOUN
ajis02-70	147	58	as	as	SCONJ
ajis02-70	147	59	there	there	PRON
ajis02-70	147	60	were	be	VERB
ajis02-70	147	61	so	so	ADV
ajis02-70	147	62	many	many	ADJ
ajis02-70	147	63	incoming	incoming	ADJ
ajis02-70	147	64	and	and	CCONJ
ajis02-70	147	65	outgoing	outgoing	ADJ
ajis02-70	147	66	for	for	ADP
ajis02-70	147	67	service	service	NOUN
ajis02-70	147	68	requests	request	NOUN
ajis02-70	147	69	and	and	CCONJ
ajis02-70	147	70	work	work	NOUN
ajis02-70	147	71	-	-	PUNCT
ajis02-70	147	72	in	in	ADP
ajis02-70	147	73	-	-	PUNCT
ajis02-70	147	74	progress	progress	NOUN
ajis02-70	147	75	;	;	PUNCT
ajis02-70	147	76	and	and	CCONJ
ajis02-70	147	77	•	•	ADV
ajis02-70	147	78	experiencing	experience	VERB
ajis02-70	147	79	difficulties	difficulty	NOUN
ajis02-70	147	80	with	with	ADP
ajis02-70	147	81	tracking	track	VERB
ajis02-70	147	82	customer	customer	NOUN
ajis02-70	147	83	requests	request	NOUN
ajis02-70	147	84	.	.	PUNCT
ajis02-70	148	1	during	during	ADP
ajis02-70	148	2	the	the	DET
ajis02-70	148	3	meeting	meeting	NOUN
ajis02-70	148	4	,	,	PUNCT
ajis02-70	148	5	the	the	DET
ajis02-70	148	6	team	team	NOUN
ajis02-70	148	7	developed	develop	VERB
ajis02-70	148	8	an	an	DET
ajis02-70	148	9	initial	initial	ADJ
ajis02-70	148	10	set	set	NOUN
ajis02-70	148	11	of	of	ADP
ajis02-70	148	12	requirements	requirement	NOUN
ajis02-70	148	13	for	for	ADP
ajis02-70	148	14	an	an	DET
ajis02-70	148	15	adapted	adapt	VERB
ajis02-70	148	16	service	service	NOUN
ajis02-70	148	17	desk	desk	NOUN
ajis02-70	148	18	service	service	NOUN
ajis02-70	148	19	by	by	ADP
ajis02-70	148	20	which	which	PRON
ajis02-70	148	21	the	the	DET
ajis02-70	148	22	customer	customer	NOUN
ajis02-70	148	23	could	could	AUX
ajis02-70	148	24	submit	submit	VERB
ajis02-70	148	25	content	content	NOUN
ajis02-70	148	26	for	for	ADP
ajis02-70	148	27	publication	publication	NOUN
ajis02-70	148	28	by	by	ADP
ajis02-70	148	29	a	a	DET
ajis02-70	148	30	web	web	NOUN
ajis02-70	148	31	form	form	NOUN
ajis02-70	148	32	and	and	CCONJ
ajis02-70	148	33	uploaded	uploaded	ADJ
ajis02-70	148	34	attachments	attachment	NOUN
ajis02-70	148	35	.	.	PUNCT
ajis02-70	149	1	a	a	DET
ajis02-70	149	2	draft	draft	NOUN
ajis02-70	149	3	process	process	NOUN
ajis02-70	149	4	model	model	NOUN
ajis02-70	149	5	was	be	AUX
ajis02-70	149	6	drawn	draw	VERB
ajis02-70	149	7	on	on	ADP
ajis02-70	149	8	a	a	DET
ajis02-70	149	9	whiteboard	whiteboard	NOUN
ajis02-70	149	10	,	,	PUNCT
ajis02-70	149	11	augmented	augment	VERB
ajis02-70	149	12	by	by	ADP
ajis02-70	149	13	a	a	DET
ajis02-70	149	14	set	set	NOUN
ajis02-70	149	15	of	of	ADP
ajis02-70	149	16	publication	publication	NOUN
ajis02-70	149	17	request	request	NOUN
ajis02-70	149	18	states	state	NOUN
ajis02-70	149	19	and	and	CCONJ
ajis02-70	149	20	various	various	ADJ
ajis02-70	149	21	notes	note	NOUN
ajis02-70	149	22	.	.	PUNCT
ajis02-70	150	1	elements	element	NOUN
ajis02-70	150	2	of	of	ADP
ajis02-70	150	3	design	design	NOUN
ajis02-70	150	4	were	be	AUX
ajis02-70	150	5	included	include	VERB
ajis02-70	150	6	(	(	PUNCT
ajis02-70	150	7	e.g.	e.g.	ADV
ajis02-70	150	8	web	web	NOUN
ajis02-70	150	9	form	form	NOUN
ajis02-70	150	10	,	,	PUNCT
ajis02-70	150	11	method	method	NOUN
ajis02-70	150	12	of	of	ADP
ajis02-70	150	13	uploading	upload	VERB
ajis02-70	150	14	attachments	attachment	NOUN
ajis02-70	150	15	)	)	PUNCT
ajis02-70	150	16	.	.	PUNCT
ajis02-70	151	1	the	the	DET
ajis02-70	151	2	draft	draft	NOUN
ajis02-70	151	3	new	new	ADJ
ajis02-70	151	4	service	service	NOUN
ajis02-70	151	5	requirements	requirement	NOUN
ajis02-70	151	6	model	model	NOUN
ajis02-70	151	7	comprised	comprise	VERB
ajis02-70	151	8	the	the	DET
ajis02-70	151	9	processes	process	NOUN
ajis02-70	151	10	:	:	PUNCT
ajis02-70	151	11	•	•	NUM
ajis02-70	151	12	customer	customer	NOUN
ajis02-70	151	13	submission	submission	NOUN
ajis02-70	151	14	of	of	ADP
ajis02-70	151	15	a	a	DET
ajis02-70	151	16	request	request	NOUN
ajis02-70	151	17	by	by	ADP
ajis02-70	151	18	web	web	NOUN
ajis02-70	151	19	form	form	NOUN
ajis02-70	151	20	and	and	CCONJ
ajis02-70	151	21	uploading	uploading	NOUN
ajis02-70	151	22	of	of	ADP
ajis02-70	151	23	an	an	DET
ajis02-70	151	24	attachment	attachment	NOUN
ajis02-70	151	25	for	for	ADP
ajis02-70	151	26	intranet	intranet	NOUN
ajis02-70	151	27	publication	publication	NOUN
ajis02-70	151	28	of	of	ADP
ajis02-70	151	29	content	content	NOUN
ajis02-70	151	30	;	;	PUNCT
ajis02-70	152	1	•	•	DET
ajis02-70	152	2	opening	opening	NOUN
ajis02-70	152	3	of	of	ADP
ajis02-70	152	4	a	a	DET
ajis02-70	152	5	ticket	ticket	NOUN
ajis02-70	152	6	for	for	ADP
ajis02-70	152	7	the	the	DET
ajis02-70	152	8	customer	customer	NOUN
ajis02-70	152	9	,	,	PUNCT
ajis02-70	152	10	internal	internal	ADJ
ajis02-70	152	11	review	review	NOUN
ajis02-70	152	12	of	of	ADP
ajis02-70	152	13	proposed	propose	VERB
ajis02-70	152	14	content	content	NOUN
ajis02-70	152	15	by	by	ADP
ajis02-70	152	16	corporate	corporate	ADJ
ajis02-70	152	17	intranet	intranet	NOUN
ajis02-70	152	18	reviewer	reviewer	NOUN
ajis02-70	152	19	;	;	PUNCT
ajis02-70	152	20	•	•	NUM
ajis02-70	152	21	reviewer	reviewer	NOUN
ajis02-70	152	22	approval	approval	NOUN
ajis02-70	152	23	;	;	PUNCT
ajis02-70	152	24	ajis	ajis	ADV
ajis02-70	152	25	vol	vol	NOUN
ajis02-70	152	26	13	13	NUM
ajis02-70	152	27	,	,	PUNCT
ajis02-70	152	28	no	no	INTJ
ajis02-70	152	29	.	.	NOUN
ajis02-70	152	30	1	1	NUM
ajis02-70	152	31	september	september	PROPN
ajis02-70	152	32	2005	2005	NUM
ajis02-70	152	33	185	185	NUM
ajis02-70	152	34	•	•	NOUN
ajis02-70	152	35	return	return	NOUN
ajis02-70	152	36	to	to	ADP
ajis02-70	152	37	customer	customer	NOUN
ajis02-70	152	38	for	for	ADP
ajis02-70	152	39	action	action	NOUN
ajis02-70	152	40	if	if	SCONJ
ajis02-70	152	41	not	not	PART
ajis02-70	152	42	approved	approve	VERB
ajis02-70	152	43	;	;	PUNCT
ajis02-70	152	44	•	•	X
ajis02-70	152	45	customer	customer	NOUN
ajis02-70	152	46	changes	change	NOUN
ajis02-70	152	47	to	to	ADP
ajis02-70	152	48	content	content	NOUN
ajis02-70	152	49	;	;	PUNCT
ajis02-70	152	50	•	•	NUM
ajis02-70	152	51	customer	customer	NOUN
ajis02-70	152	52	approval	approval	NOUN
ajis02-70	152	53	of	of	ADP
ajis02-70	152	54	final	final	ADJ
ajis02-70	152	55	version	version	NOUN
ajis02-70	152	56	;	;	PUNCT
ajis02-70	152	57	•	•	NUM
ajis02-70	152	58	live	live	ADJ
ajis02-70	152	59	publication	publication	NOUN
ajis02-70	152	60	;	;	PUNCT
ajis02-70	152	61	and	and	CCONJ
ajis02-70	152	62	•	•	NUM
ajis02-70	152	63	closing	closing	NOUN
ajis02-70	152	64	of	of	ADP
ajis02-70	152	65	ticket	ticket	NOUN
ajis02-70	152	66	.	.	PUNCT
ajis02-70	153	1	the	the	DET
ajis02-70	153	2	team	team	NOUN
ajis02-70	153	3	also	also	ADV
ajis02-70	153	4	prepared	prepare	VERB
ajis02-70	153	5	and	and	CCONJ
ajis02-70	153	6	refined	refine	VERB
ajis02-70	153	7	a	a	DET
ajis02-70	153	8	set	set	NOUN
ajis02-70	153	9	of	of	ADP
ajis02-70	153	10	“	"	PUNCT
ajis02-70	153	11	compelling	compelling	ADJ
ajis02-70	153	12	business	business	NOUN
ajis02-70	153	13	reasons	reason	NOUN
ajis02-70	153	14	”	"	PUNCT
ajis02-70	153	15	to	to	PART
ajis02-70	153	16	present	present	VERB
ajis02-70	153	17	to	to	ADP
ajis02-70	153	18	the	the	DET
ajis02-70	153	19	marketing	marketing	NOUN
ajis02-70	153	20	customers	customer	NOUN
ajis02-70	153	21	later	later	ADV
ajis02-70	153	22	to	to	PART
ajis02-70	153	23	help	help	VERB
ajis02-70	153	24	“	"	PUNCT
ajis02-70	153	25	convince	convince	VERB
ajis02-70	153	26	”	"	PUNCT
ajis02-70	153	27	them	they	PRON
ajis02-70	153	28	to	to	PART
ajis02-70	153	29	accept	accept	VERB
ajis02-70	153	30	the	the	DET
ajis02-70	153	31	new	new	ADJ
ajis02-70	153	32	service	service	NOUN
ajis02-70	153	33	requirements	requirement	NOUN
ajis02-70	153	34	.	.	PUNCT
ajis02-70	154	1	the	the	DET
ajis02-70	154	2	“	"	PUNCT
ajis02-70	154	3	compelling	compelling	ADJ
ajis02-70	154	4	business	business	NOUN
ajis02-70	154	5	reasons	reason	NOUN
ajis02-70	154	6	”	"	PUNCT
ajis02-70	154	7	comprised	comprise	VERB
ajis02-70	154	8	:	:	PUNCT
ajis02-70	154	9	•	•	NUM
ajis02-70	154	10	provide	provide	VERB
ajis02-70	154	11	a	a	DET
ajis02-70	154	12	formal	formal	ADJ
ajis02-70	154	13	process	process	NOUN
ajis02-70	154	14	for	for	ADP
ajis02-70	154	15	tracking	track	VERB
ajis02-70	154	16	publication	publication	NOUN
ajis02-70	154	17	requests	request	NOUN
ajis02-70	154	18	;	;	PUNCT
ajis02-70	154	19	•	•	X
ajis02-70	154	20	enable	enable	VERB
ajis02-70	154	21	more	more	ADV
ajis02-70	154	22	efficient	efficient	ADJ
ajis02-70	154	23	provider	provider	NOUN
ajis02-70	154	24	processing	processing	NOUN
ajis02-70	154	25	of	of	ADP
ajis02-70	154	26	publication	publication	NOUN
ajis02-70	154	27	requests	request	NOUN
ajis02-70	154	28	as	as	SCONJ
ajis02-70	154	29	each	each	DET
ajis02-70	154	30	request	request	NOUN
ajis02-70	154	31	will	will	AUX
ajis02-70	154	32	be	be	AUX
ajis02-70	154	33	followed	follow	VERB
ajis02-70	154	34	by	by	ADP
ajis02-70	154	35	one	one	NUM
ajis02-70	154	36	person	person	NOUN
ajis02-70	154	37	from	from	ADP
ajis02-70	154	38	the	the	DET
ajis02-70	154	39	provider	provider	NOUN
ajis02-70	154	40	team	team	NOUN
ajis02-70	154	41	;	;	PUNCT
ajis02-70	154	42	and	and	CCONJ
ajis02-70	154	43	•	•	ADV
ajis02-70	154	44	provide	provide	VERB
ajis02-70	154	45	a	a	DET
ajis02-70	154	46	backup	backup	ADJ
ajis02-70	154	47	system	system	NOUN
ajis02-70	154	48	for	for	ADP
ajis02-70	154	49	publication	publication	NOUN
ajis02-70	154	50	requests	request	NOUN
ajis02-70	154	51	to	to	PART
ajis02-70	154	52	prevent	prevent	VERB
ajis02-70	154	53	loss	loss	NOUN
ajis02-70	154	54	.	.	PUNCT
ajis02-70	155	1	five	five	NUM
ajis02-70	155	2	key	key	ADJ
ajis02-70	155	3	issues	issue	NOUN
ajis02-70	155	4	in	in	ADP
ajis02-70	155	5	eliciting	elicit	VERB
ajis02-70	155	6	and	and	CCONJ
ajis02-70	155	7	determining	determine	VERB
ajis02-70	155	8	provider	provider	NOUN
ajis02-70	155	9	requirements	requirement	NOUN
ajis02-70	155	10	–	–	PUNCT
ajis02-70	155	11	issues	issue	NOUN
ajis02-70	155	12	which	which	PRON
ajis02-70	155	13	clearly	clearly	ADV
ajis02-70	155	14	shaped	shape	VERB
ajis02-70	155	15	the	the	DET
ajis02-70	155	16	draft	draft	NOUN
ajis02-70	155	17	new	new	ADJ
ajis02-70	155	18	service	service	NOUN
ajis02-70	155	19	requirements	requirement	NOUN
ajis02-70	155	20	model	model	NOUN
ajis02-70	155	21	–	–	PUNCT
ajis02-70	155	22	were	be	AUX
ajis02-70	155	23	highlighted	highlight	VERB
ajis02-70	155	24	by	by	ADP
ajis02-70	155	25	the	the	DET
ajis02-70	155	26	findings	finding	NOUN
ajis02-70	155	27	:	:	PUNCT
ajis02-70	155	28	service	service	NOUN
ajis02-70	155	29	roles	role	NOUN
ajis02-70	155	30	,	,	PUNCT
ajis02-70	155	31	responsibilities	responsibility	NOUN
ajis02-70	155	32	and	and	CCONJ
ajis02-70	155	33	accountability	accountability	NOUN
ajis02-70	155	34	;	;	PUNCT
ajis02-70	155	35	service	service	NOUN
ajis02-70	155	36	performance	performance	NOUN
ajis02-70	155	37	metrics	metric	NOUN
ajis02-70	155	38	;	;	PUNCT
ajis02-70	155	39	resolution	resolution	NOUN
ajis02-70	155	40	of	of	ADP
ajis02-70	155	41	conflicting	conflicting	ADJ
ajis02-70	155	42	stakeholder	stakeholder	NOUN
ajis02-70	155	43	service	service	NOUN
ajis02-70	155	44	requirements	requirement	NOUN
ajis02-70	155	45	;	;	PUNCT
ajis02-70	155	46	customer	customer	NOUN
ajis02-70	155	47	acceptance	acceptance	NOUN
ajis02-70	155	48	of	of	ADP
ajis02-70	155	49	service	service	NOUN
ajis02-70	155	50	change	change	NOUN
ajis02-70	155	51	;	;	PUNCT
ajis02-70	155	52	and	and	CCONJ
ajis02-70	155	53	service	service	NOUN
ajis02-70	155	54	provider	provider	NOUN
ajis02-70	155	55	team	team	NOUN
ajis02-70	155	56	structure	structure	NOUN
ajis02-70	155	57	.	.	PUNCT
ajis02-70	156	1	we	we	PRON
ajis02-70	156	2	discuss	discuss	VERB
ajis02-70	156	3	these	these	DET
ajis02-70	156	4	issues	issue	NOUN
ajis02-70	156	5	next	next	ADV
ajis02-70	156	6	.	.	PUNCT
ajis02-70	157	1	service	service	NOUN
ajis02-70	157	2	roles	role	NOUN
ajis02-70	157	3	,	,	PUNCT
ajis02-70	157	4	responsibilities	responsibility	NOUN
ajis02-70	157	5	and	and	CCONJ
ajis02-70	157	6	accountability	accountability	NOUN
ajis02-70	157	7	team	team	NOUN
ajis02-70	157	8	members	member	NOUN
ajis02-70	157	9	were	be	AUX
ajis02-70	157	10	very	very	ADV
ajis02-70	157	11	sensitive	sensitive	ADJ
ajis02-70	157	12	to	to	ADP
ajis02-70	157	13	the	the	DET
ajis02-70	157	14	allocation	allocation	NOUN
ajis02-70	157	15	of	of	ADP
ajis02-70	157	16	roles	role	NOUN
ajis02-70	157	17	and	and	CCONJ
ajis02-70	157	18	responsibilities	responsibility	NOUN
ajis02-70	157	19	in	in	ADP
ajis02-70	157	20	the	the	DET
ajis02-70	157	21	requirements	requirement	NOUN
ajis02-70	157	22	,	,	PUNCT
ajis02-70	157	23	in	in	ADP
ajis02-70	157	24	recognition	recognition	NOUN
ajis02-70	157	25	of	of	ADP
ajis02-70	157	26	likely	likely	ADJ
ajis02-70	157	27	ramifications	ramification	NOUN
ajis02-70	157	28	for	for	ADP
ajis02-70	157	29	workload	workload	NOUN
ajis02-70	157	30	,	,	PUNCT
ajis02-70	157	31	accountability	accountability	NOUN
ajis02-70	157	32	and	and	CCONJ
ajis02-70	157	33	performance	performance	NOUN
ajis02-70	157	34	measurement	measurement	NOUN
ajis02-70	157	35	.	.	PUNCT
ajis02-70	158	1	for	for	ADP
ajis02-70	158	2	example	example	NOUN
ajis02-70	158	3	:	:	PUNCT
ajis02-70	158	4	“	"	PUNCT
ajis02-70	158	5	if	if	SCONJ
ajis02-70	158	6	they	they	PRON
ajis02-70	158	7	(	(	PUNCT
ajis02-70	158	8	marketing	marketing	NOUN
ajis02-70	158	9	)	)	PUNCT
ajis02-70	158	10	know	know	VERB
ajis02-70	158	11	it	it	PRON
ajis02-70	158	12	is	be	AUX
ajis02-70	158	13	‘	'	PUNCT
ajis02-70	158	14	pending	pende	VERB
ajis02-70	158	15	user	user	NOUN
ajis02-70	158	16	action	action	NOUN
ajis02-70	158	17	’	'	PUNCT
ajis02-70	158	18	they	they	PRON
ajis02-70	158	19	will	will	AUX
ajis02-70	158	20	know	know	VERB
ajis02-70	158	21	it	it	PRON
ajis02-70	158	22	is	be	AUX
ajis02-70	158	23	their	their	PRON
ajis02-70	158	24	responsibility	responsibility	NOUN
ajis02-70	158	25	.	.	PUNCT
ajis02-70	158	26	”	"	PUNCT
ajis02-70	159	1	“	"	PUNCT
ajis02-70	159	2	re	re	VERB
ajis02-70	159	3	-	-	VERB
ajis02-70	159	4	opening	open	VERB
ajis02-70	159	5	a	a	DET
ajis02-70	159	6	ticket	ticket	NOUN
ajis02-70	159	7	is	be	AUX
ajis02-70	159	8	very	very	ADV
ajis02-70	159	9	bad	bad	ADJ
ajis02-70	159	10	for	for	ADP
ajis02-70	159	11	a	a	DET
ajis02-70	159	12	service	service	NOUN
ajis02-70	159	13	desk	desk	NOUN
ajis02-70	159	14	.	.	PUNCT
ajis02-70	160	1	it	it	PRON
ajis02-70	160	2	means	mean	VERB
ajis02-70	160	3	that	that	SCONJ
ajis02-70	160	4	the	the	DET
ajis02-70	160	5	people	people	NOUN
ajis02-70	160	6	who	who	PRON
ajis02-70	160	7	were	be	AUX
ajis02-70	160	8	handling	handle	VERB
ajis02-70	160	9	it	it	PRON
ajis02-70	160	10	(	(	PUNCT
ajis02-70	160	11	web	web	NOUN
ajis02-70	160	12	services	service	NOUN
ajis02-70	160	13	team	team	NOUN
ajis02-70	160	14	)	)	PUNCT
ajis02-70	160	15	did	do	AUX
ajis02-70	160	16	n’t	not	PART
ajis02-70	160	17	do	do	VERB
ajis02-70	160	18	their	their	PRON
ajis02-70	160	19	job	job	NOUN
ajis02-70	160	20	properly	properly	ADV
ajis02-70	160	21	,	,	PUNCT
ajis02-70	160	22	and	and	CCONJ
ajis02-70	160	23	it	it	PRON
ajis02-70	160	24	reflects	reflect	VERB
ajis02-70	160	25	in	in	ADP
ajis02-70	160	26	the	the	DET
ajis02-70	160	27	statistics	statistic	NOUN
ajis02-70	160	28	.	.	PUNCT
ajis02-70	160	29	”	"	PUNCT
ajis02-70	161	1	“	"	PUNCT
ajis02-70	161	2	all	all	PRON
ajis02-70	161	3	i	i	PRON
ajis02-70	161	4	’d	’d	NOUN
ajis02-70	161	5	do	do	VERB
ajis02-70	161	6	(	(	PUNCT
ajis02-70	161	7	planned	plan	VERB
ajis02-70	161	8	service	service	NOUN
ajis02-70	161	9	queue	queue	NOUN
ajis02-70	161	10	manager	manager	NOUN
ajis02-70	161	11	)	)	PUNCT
ajis02-70	161	12	is	be	AUX
ajis02-70	161	13	wait	wait	VERB
ajis02-70	161	14	on	on	ADP
ajis02-70	161	15	content	content	NOUN
ajis02-70	161	16	.	.	PUNCT
ajis02-70	162	1	instead	instead	ADV
ajis02-70	162	2	of	of	ADP
ajis02-70	162	3	me	i	PRON
ajis02-70	162	4	(	(	PUNCT
ajis02-70	162	5	as	as	ADP
ajis02-70	162	6	single	single	ADJ
ajis02-70	162	7	point	point	NOUN
ajis02-70	162	8	of	of	ADP
ajis02-70	162	9	contact	contact	NOUN
ajis02-70	162	10	)	)	PUNCT
ajis02-70	162	11	being	be	AUX
ajis02-70	162	12	in	in	ADP
ajis02-70	162	13	charge	charge	NOUN
ajis02-70	162	14	of	of	ADP
ajis02-70	162	15	all	all	DET
ajis02-70	162	16	those	those	DET
ajis02-70	162	17	tasks	task	NOUN
ajis02-70	162	18	and	and	CCONJ
ajis02-70	162	19	getting	get	VERB
ajis02-70	162	20	you	you	PRON
ajis02-70	162	21	guys	guy	NOUN
ajis02-70	162	22	to	to	PART
ajis02-70	162	23	do	do	VERB
ajis02-70	162	24	them	they	PRON
ajis02-70	163	1	,	,	PUNCT
ajis02-70	164	1	you	you	PRON
ajis02-70	164	2	’d	’d	NOUN
ajis02-70	164	3	have	have	VERB
ajis02-70	164	4	your	your	PRON
ajis02-70	164	5	own	own	ADJ
ajis02-70	164	6	list	list	NOUN
ajis02-70	164	7	of	of	ADP
ajis02-70	164	8	tasks	task	NOUN
ajis02-70	164	9	(	(	PUNCT
ajis02-70	164	10	as	as	ADP
ajis02-70	164	11	job	job	NOUN
ajis02-70	164	12	point	point	NOUN
ajis02-70	164	13	of	of	ADP
ajis02-70	164	14	contact	contact	NOUN
ajis02-70	164	15	)	)	PUNCT
ajis02-70	164	16	and	and	CCONJ
ajis02-70	164	17	basically	basically	ADV
ajis02-70	164	18	you	you	PRON
ajis02-70	164	19	’d	’d	NOUN
ajis02-70	164	20	be	be	AUX
ajis02-70	164	21	timed	time	VERB
ajis02-70	164	22	on	on	ADP
ajis02-70	164	23	how	how	SCONJ
ajis02-70	164	24	quickly	quickly	ADV
ajis02-70	164	25	you	you	PRON
ajis02-70	164	26	could	could	AUX
ajis02-70	164	27	do	do	AUX
ajis02-70	164	28	them	they	PRON
ajis02-70	164	29	.	.	PUNCT
ajis02-70	165	1	it	it	PRON
ajis02-70	165	2	would	would	AUX
ajis02-70	165	3	free	free	VERB
ajis02-70	165	4	me	i	PRON
ajis02-70	165	5	up	up	ADP
ajis02-70	165	6	as	as	ADP
ajis02-70	165	7	a	a	DET
ajis02-70	165	8	resource	resource	NOUN
ajis02-70	165	9	.	.	PUNCT
ajis02-70	166	1	i	i	PRON
ajis02-70	166	2	’d	’d	NOUN
ajis02-70	166	3	have	have	VERB
ajis02-70	166	4	my	my	PRON
ajis02-70	166	5	own	own	ADJ
ajis02-70	166	6	list	list	NOUN
ajis02-70	166	7	of	of	ADP
ajis02-70	166	8	tasks	task	NOUN
ajis02-70	166	9	.	.	PUNCT
ajis02-70	166	10	”	"	PUNCT
ajis02-70	167	1	service	service	NOUN
ajis02-70	167	2	performance	performance	NOUN
ajis02-70	167	3	metrics	metric	NOUN
ajis02-70	167	4	the	the	DET
ajis02-70	167	5	need	need	NOUN
ajis02-70	167	6	for	for	ADP
ajis02-70	167	7	the	the	DET
ajis02-70	167	8	web	web	NOUN
ajis02-70	167	9	services	service	NOUN
ajis02-70	167	10	team	team	NOUN
ajis02-70	167	11	to	to	PART
ajis02-70	167	12	generate	generate	VERB
ajis02-70	167	13	good	good	ADJ
ajis02-70	167	14	service	service	NOUN
ajis02-70	167	15	performance	performance	NOUN
ajis02-70	167	16	statistics	statistic	NOUN
ajis02-70	167	17	regardless	regardless	ADV
ajis02-70	167	18	of	of	ADP
ajis02-70	167	19	customer	customer	NOUN
ajis02-70	167	20	performance	performance	NOUN
ajis02-70	167	21	was	be	AUX
ajis02-70	167	22	a	a	DET
ajis02-70	167	23	constant	constant	ADJ
ajis02-70	167	24	theme	theme	NOUN
ajis02-70	167	25	.	.	PUNCT
ajis02-70	168	1	for	for	ADP
ajis02-70	168	2	example	example	NOUN
ajis02-70	168	3	:	:	PUNCT
ajis02-70	168	4	“	"	PUNCT
ajis02-70	168	5	you	you	PRON
ajis02-70	168	6	guys	guy	NOUN
ajis02-70	168	7	might	might	AUX
ajis02-70	168	8	want	want	VERB
ajis02-70	168	9	to	to	PART
ajis02-70	168	10	find	find	VERB
ajis02-70	168	11	out	out	ADP
ajis02-70	168	12	what	what	PRON
ajis02-70	168	13	kind	kind	NOUN
ajis02-70	168	14	of	of	ADP
ajis02-70	168	15	stats	stat	NOUN
ajis02-70	168	16	(	(	PUNCT
ajis02-70	168	17	statistics	statistic	NOUN
ajis02-70	168	18	)	)	PUNCT
ajis02-70	168	19	we	we	PRON
ajis02-70	168	20	get	get	VERB
ajis02-70	168	21	(	(	PUNCT
ajis02-70	168	22	from	from	ADP
ajis02-70	168	23	service	service	NOUN
ajis02-70	168	24	desk	desk	NOUN
ajis02-70	168	25	software	software	NOUN
ajis02-70	168	26	)	)	PUNCT
ajis02-70	168	27	,	,	PUNCT
ajis02-70	168	28	as	as	SCONJ
ajis02-70	168	29	if	if	SCONJ
ajis02-70	168	30	there	there	PRON
ajis02-70	168	31	is	be	VERB
ajis02-70	168	32	time	time	NOUN
ajis02-70	168	33	between	between	ADP
ajis02-70	168	34	each	each	DET
ajis02-70	168	35	comment	comment	NOUN
ajis02-70	168	36	added	add	VERB
ajis02-70	168	37	by	by	ADP
ajis02-70	168	38	the	the	DET
ajis02-70	168	39	user	user	NOUN
ajis02-70	168	40	,	,	PUNCT
ajis02-70	168	41	and	and	CCONJ
ajis02-70	168	42	three	three	NUM
ajis02-70	168	43	hours	hour	NOUN
ajis02-70	168	44	spent	spend	VERB
ajis02-70	168	45	by	by	ADP
ajis02-70	168	46	the	the	DET
ajis02-70	168	47	user	user	NOUN
ajis02-70	168	48	on	on	ADP
ajis02-70	168	49	a	a	DET
ajis02-70	168	50	‘	'	PUNCT
ajis02-70	168	51	pending	pende	VERB
ajis02-70	168	52	user	user	NOUN
ajis02-70	168	53	action	action	NOUN
ajis02-70	168	54	’	'	PUNCT
ajis02-70	168	55	,	,	PUNCT
ajis02-70	168	56	then	then	ADV
ajis02-70	168	57	we	we	PRON
ajis02-70	168	58	want	want	VERB
ajis02-70	168	59	that	that	SCONJ
ajis02-70	168	60	stats	stat	NOUN
ajis02-70	168	61	,	,	PUNCT
ajis02-70	168	62	not	not	PART
ajis02-70	168	63	just	just	ADV
ajis02-70	168	64	opening	opening	NOUN
ajis02-70	168	65	and	and	CCONJ
ajis02-70	168	66	closing	closing	NOUN
ajis02-70	168	67	stats	stat	NOUN
ajis02-70	168	68	.	.	PUNCT
ajis02-70	168	69	”	"	PUNCT
ajis02-70	169	1	the	the	DET
ajis02-70	169	2	proposed	propose	VERB
ajis02-70	169	3	slas	slas	PROPN
ajis02-70	169	4	for	for	ADP
ajis02-70	169	5	publication	publication	NOUN
ajis02-70	169	6	turnaround	turnaround	NOUN
ajis02-70	169	7	time	time	NOUN
ajis02-70	169	8	were	be	AUX
ajis02-70	169	9	discussed	discuss	VERB
ajis02-70	169	10	frequently	frequently	ADV
ajis02-70	169	11	for	for	ADP
ajis02-70	169	12	the	the	DET
ajis02-70	169	13	same	same	ADJ
ajis02-70	169	14	ajis	ajis	NOUN
ajis02-70	169	15	vol	vol	NOUN
ajis02-70	169	16	13	13	NUM
ajis02-70	169	17	,	,	PUNCT
ajis02-70	169	18	no	no	INTJ
ajis02-70	169	19	.	.	NOUN
ajis02-70	169	20	1	1	NUM
ajis02-70	169	21	september	september	PROPN
ajis02-70	169	22	2005	2005	NUM
ajis02-70	169	23	186	186	NUM
ajis02-70	169	24	reason	reason	NOUN
ajis02-70	169	25	.	.	PUNCT
ajis02-70	170	1	for	for	ADP
ajis02-70	170	2	example	example	NOUN
ajis02-70	170	3	:	:	PUNCT
ajis02-70	170	4	“	"	PUNCT
ajis02-70	170	5	the	the	DET
ajis02-70	170	6	proposed	propose	VERB
ajis02-70	170	7	slas	sla	NOUN
ajis02-70	170	8	are	be	AUX
ajis02-70	170	9	1	1	NUM
ajis02-70	170	10	day	day	NOUN
ajis02-70	170	11	for	for	ADP
ajis02-70	170	12	urgent	urgent	ADJ
ajis02-70	170	13	requests	request	NOUN
ajis02-70	170	14	,	,	PUNCT
ajis02-70	170	15	3	3	NUM
ajis02-70	170	16	days	day	NOUN
ajis02-70	170	17	for	for	ADP
ajis02-70	170	18	normal	normal	ADJ
ajis02-70	170	19	requests	request	NOUN
ajis02-70	170	20	,	,	PUNCT
ajis02-70	170	21	and	and	CCONJ
ajis02-70	170	22	5	5	NUM
ajis02-70	170	23	days	day	NOUN
ajis02-70	170	24	for	for	ADP
ajis02-70	170	25	special	special	ADJ
ajis02-70	170	26	requests	request	NOUN
ajis02-70	170	27	.	.	PUNCT
ajis02-70	171	1	nothing	nothing	PRON
ajis02-70	171	2	can	can	AUX
ajis02-70	171	3	be	be	AUX
ajis02-70	171	4	forced	force	VERB
ajis02-70	171	5	on	on	ADP
ajis02-70	171	6	us	we	PRON
ajis02-70	171	7	,	,	PUNCT
ajis02-70	171	8	though	though	ADV
ajis02-70	171	9	.	.	PUNCT
ajis02-70	172	1	they	they	PRON
ajis02-70	172	2	ca	can	AUX
ajis02-70	172	3	n’t	not	PART
ajis02-70	172	4	put	put	VERB
ajis02-70	172	5	everything	everything	PRON
ajis02-70	172	6	in	in	ADP
ajis02-70	172	7	1	1	NUM
ajis02-70	172	8	day	day	NOUN
ajis02-70	172	9	requests	request	NOUN
ajis02-70	172	10	.	.	PUNCT
ajis02-70	172	11	”	"	PUNCT
ajis02-70	173	1	resolution	resolution	NOUN
ajis02-70	173	2	of	of	ADP
ajis02-70	173	3	conflicting	conflicting	ADJ
ajis02-70	173	4	stakeholder	stakeholder	NOUN
ajis02-70	173	5	service	service	NOUN
ajis02-70	173	6	requirements	requirement	NOUN
ajis02-70	173	7	the	the	DET
ajis02-70	173	8	requirements	requirement	NOUN
ajis02-70	173	9	took	take	VERB
ajis02-70	173	10	into	into	ADP
ajis02-70	173	11	account	account	NOUN
ajis02-70	173	12	the	the	DET
ajis02-70	173	13	web	web	NOUN
ajis02-70	173	14	services	service	NOUN
ajis02-70	173	15	team	team	NOUN
ajis02-70	173	16	’s	’s	PART
ajis02-70	173	17	concerns	concern	NOUN
ajis02-70	173	18	while	while	SCONJ
ajis02-70	173	19	attempting	attempt	VERB
ajis02-70	173	20	to	to	PART
ajis02-70	173	21	accommodate	accommodate	VERB
ajis02-70	173	22	most	most	ADV
ajis02-70	173	23	known	know	VERB
ajis02-70	173	24	customer	customer	NOUN
ajis02-70	173	25	concerns	concern	NOUN
ajis02-70	173	26	.	.	PUNCT
ajis02-70	174	1	a	a	DET
ajis02-70	174	2	constant	constant	ADJ
ajis02-70	174	3	theme	theme	NOUN
ajis02-70	174	4	was	be	AUX
ajis02-70	174	5	the	the	DET
ajis02-70	174	6	awareness	awareness	NOUN
ajis02-70	174	7	that	that	SCONJ
ajis02-70	174	8	the	the	DET
ajis02-70	174	9	customer	customer	NOUN
ajis02-70	174	10	had	have	VERB
ajis02-70	174	11	requirements	requirement	NOUN
ajis02-70	174	12	that	that	PRON
ajis02-70	174	13	conflicted	conflict	VERB
ajis02-70	174	14	with	with	ADP
ajis02-70	174	15	provider	provider	NOUN
ajis02-70	174	16	needs	need	NOUN
ajis02-70	174	17	,	,	PUNCT
ajis02-70	174	18	or	or	CCONJ
ajis02-70	174	19	requirements	requirement	NOUN
ajis02-70	174	20	that	that	PRON
ajis02-70	174	21	were	be	AUX
ajis02-70	174	22	as	as	ADV
ajis02-70	174	23	-	-	PUNCT
ajis02-70	174	24	yet	yet	ADV
ajis02-70	174	25	-	-	PUNCT
ajis02-70	174	26	unknown	unknown	ADJ
ajis02-70	174	27	.	.	PUNCT
ajis02-70	175	1	team	team	NOUN
ajis02-70	175	2	members	member	NOUN
ajis02-70	175	3	often	often	ADV
ajis02-70	175	4	acted	act	VERB
ajis02-70	175	5	as	as	ADP
ajis02-70	175	6	proxies	proxy	NOUN
ajis02-70	175	7	for	for	ADP
ajis02-70	175	8	the	the	DET
ajis02-70	175	9	absent	absent	ADJ
ajis02-70	175	10	marketing	marketing	NOUN
ajis02-70	175	11	unit	unit	NOUN
ajis02-70	175	12	in	in	ADP
ajis02-70	175	13	order	order	NOUN
ajis02-70	175	14	to	to	PART
ajis02-70	175	15	resolve	resolve	VERB
ajis02-70	175	16	conflicts	conflict	NOUN
ajis02-70	175	17	and	and	CCONJ
ajis02-70	175	18	accommodate	accommodate	VERB
ajis02-70	175	19	other	other	ADJ
ajis02-70	175	20	needs	need	NOUN
ajis02-70	175	21	.	.	PUNCT
ajis02-70	176	1	for	for	ADP
ajis02-70	176	2	example	example	NOUN
ajis02-70	176	3	,	,	PUNCT
ajis02-70	176	4	a	a	DET
ajis02-70	176	5	key	key	ADJ
ajis02-70	176	6	customer	customer	NOUN
ajis02-70	176	7	requirement	requirement	NOUN
ajis02-70	176	8	was	be	AUX
ajis02-70	176	9	acknowledged	acknowledge	VERB
ajis02-70	176	10	and	and	CCONJ
ajis02-70	176	11	its	its	PRON
ajis02-70	176	12	omission	omission	NOUN
ajis02-70	176	13	noted	note	VERB
ajis02-70	176	14	with	with	ADP
ajis02-70	176	15	regret	regret	NOUN
ajis02-70	176	16	:	:	PUNCT
ajis02-70	176	17	“	"	PUNCT
ajis02-70	176	18	marketing	marketing	NOUN
ajis02-70	176	19	wants	want	VERB
ajis02-70	176	20	a	a	DET
ajis02-70	176	21	single	single	ADJ
ajis02-70	176	22	point	point	NOUN
ajis02-70	176	23	of	of	ADP
ajis02-70	176	24	contact	contact	NOUN
ajis02-70	176	25	and	and	CCONJ
ajis02-70	176	26	they	they	PRON
ajis02-70	176	27	wo	will	AUX
ajis02-70	176	28	n’t	not	PART
ajis02-70	176	29	be	be	AUX
ajis02-70	176	30	happy	happy	ADJ
ajis02-70	176	31	with	with	ADP
ajis02-70	176	32	our	our	PRON
ajis02-70	176	33	plan	plan	NOUN
ajis02-70	176	34	.	.	PUNCT
ajis02-70	176	35	”	"	PUNCT
ajis02-70	177	1	in	in	ADP
ajis02-70	177	2	many	many	ADJ
ajis02-70	177	3	comments	comment	NOUN
ajis02-70	177	4	,	,	PUNCT
ajis02-70	177	5	the	the	DET
ajis02-70	177	6	customer	customer	NOUN
ajis02-70	177	7	was	be	AUX
ajis02-70	177	8	perceived	perceive	VERB
ajis02-70	177	9	as	as	ADP
ajis02-70	177	10	potentially	potentially	ADV
ajis02-70	177	11	creating	create	VERB
ajis02-70	177	12	difficulties	difficulty	NOUN
ajis02-70	177	13	for	for	ADP
ajis02-70	177	14	the	the	DET
ajis02-70	177	15	provider	provider	NOUN
ajis02-70	177	16	team	team	NOUN
ajis02-70	177	17	.	.	PUNCT
ajis02-70	178	1	for	for	ADP
ajis02-70	178	2	example	example	NOUN
ajis02-70	178	3	:	:	PUNCT
ajis02-70	178	4	“	"	PUNCT
ajis02-70	178	5	if	if	SCONJ
ajis02-70	178	6	there	there	PRON
ajis02-70	178	7	are	be	VERB
ajis02-70	178	8	stats	stat	NOUN
ajis02-70	178	9	(	(	PUNCT
ajis02-70	178	10	statistics	statistic	NOUN
ajis02-70	178	11	)	)	PUNCT
ajis02-70	178	12	about	about	ADP
ajis02-70	178	13	their	their	PRON
ajis02-70	178	14	content	content	NOUN
ajis02-70	178	15	delay	delay	NOUN
ajis02-70	178	16	,	,	PUNCT
ajis02-70	178	17	that	that	PRON
ajis02-70	178	18	could	could	AUX
ajis02-70	178	19	work	work	VERB
ajis02-70	178	20	against	against	ADP
ajis02-70	178	21	their	their	PRON
ajis02-70	178	22	acceptance	acceptance	NOUN
ajis02-70	178	23	of	of	ADP
ajis02-70	178	24	this	this	PRON
ajis02-70	178	25	if	if	SCONJ
ajis02-70	178	26	they	they	PRON
ajis02-70	178	27	get	get	VERB
ajis02-70	178	28	the	the	DET
ajis02-70	178	29	idea	idea	NOUN
ajis02-70	178	30	that	that	SCONJ
ajis02-70	178	31	if	if	SCONJ
ajis02-70	178	32	they	they	PRON
ajis02-70	178	33	do	do	AUX
ajis02-70	178	34	n’t	not	PART
ajis02-70	178	35	do	do	VERB
ajis02-70	178	36	enough	enough	ADJ
ajis02-70	178	37	(	(	PUNCT
ajis02-70	178	38	content	content	NOUN
ajis02-70	178	39	contribution	contribution	NOUN
ajis02-70	178	40	,	,	PUNCT
ajis02-70	178	41	content	content	NOUN
ajis02-70	178	42	review	review	NOUN
ajis02-70	178	43	etc	etc	X
ajis02-70	178	44	)	)	PUNCT
ajis02-70	178	45	,	,	PUNCT
ajis02-70	178	46	they	they	PRON
ajis02-70	178	47	will	will	AUX
ajis02-70	178	48	get	get	AUX
ajis02-70	178	49	penalised	penalise	VERB
ajis02-70	178	50	.	.	PUNCT
ajis02-70	178	51	”	"	PUNCT
ajis02-70	179	1	“	"	PUNCT
ajis02-70	179	2	if	if	SCONJ
ajis02-70	179	3	suddenly	suddenly	ADV
ajis02-70	179	4	they	they	PRON
ajis02-70	179	5	get	get	AUX
ajis02-70	179	6	measured	measure	VERB
ajis02-70	179	7	,	,	PUNCT
ajis02-70	179	8	they	they	PRON
ajis02-70	179	9	are	be	AUX
ajis02-70	179	10	going	go	VERB
ajis02-70	179	11	to	to	PART
ajis02-70	179	12	panic	panic	VERB
ajis02-70	179	13	and	and	CCONJ
ajis02-70	179	14	think	think	VERB
ajis02-70	179	15	‘	'	PUNCT
ajis02-70	179	16	oh	oh	INTJ
ajis02-70	179	17	<	<	X
ajis02-70	179	18	expletive	expletive	NOUN
ajis02-70	179	19	>	>	X
ajis02-70	179	20	,	,	PUNCT
ajis02-70	179	21	we	we	PRON
ajis02-70	179	22	are	be	AUX
ajis02-70	179	23	going	go	VERB
ajis02-70	179	24	to	to	PART
ajis02-70	179	25	have	have	VERB
ajis02-70	179	26	to	to	PART
ajis02-70	179	27	submit	submit	VERB
ajis02-70	179	28	stuff	stuff	NOUN
ajis02-70	179	29	,	,	PUNCT
ajis02-70	179	30	and	and	CCONJ
ajis02-70	179	31	we	we	PRON
ajis02-70	179	32	have	have	VERB
ajis02-70	179	33	to	to	PART
ajis02-70	179	34	do	do	VERB
ajis02-70	179	35	all	all	DET
ajis02-70	179	36	these	these	DET
ajis02-70	179	37	tickets	ticket	NOUN
ajis02-70	179	38	.	.	PUNCT
ajis02-70	179	39	”	"	PUNCT
ajis02-70	180	1	however	however	ADV
ajis02-70	180	2	,	,	PUNCT
ajis02-70	180	3	genuine	genuine	ADJ
ajis02-70	180	4	efforts	effort	NOUN
ajis02-70	180	5	were	be	AUX
ajis02-70	180	6	made	make	VERB
ajis02-70	180	7	to	to	PART
ajis02-70	180	8	accommodate	accommodate	VERB
ajis02-70	180	9	many	many	ADJ
ajis02-70	180	10	perceived	perceive	VERB
ajis02-70	180	11	customer	customer	NOUN
ajis02-70	180	12	needs	need	VERB
ajis02-70	180	13	:	:	PUNCT
ajis02-70	180	14	“	"	PUNCT
ajis02-70	180	15	what	what	PRON
ajis02-70	180	16	if	if	SCONJ
ajis02-70	180	17	they	they	PRON
ajis02-70	180	18	just	just	ADV
ajis02-70	180	19	want	want	VERB
ajis02-70	180	20	to	to	PART
ajis02-70	180	21	find	find	VERB
ajis02-70	180	22	a	a	DET
ajis02-70	180	23	page	page	NOUN
ajis02-70	180	24	they	they	PRON
ajis02-70	180	25	’ve	’ve	AUX
ajis02-70	180	26	done	do	VERB
ajis02-70	180	27	?	?	PUNCT
ajis02-70	180	28	”	"	PUNCT
ajis02-70	181	1	moreover	moreover	ADV
ajis02-70	181	2	,	,	PUNCT
ajis02-70	181	3	there	there	PRON
ajis02-70	181	4	were	be	VERB
ajis02-70	181	5	frequent	frequent	ADJ
ajis02-70	181	6	reminders	reminder	NOUN
ajis02-70	181	7	that	that	SCONJ
ajis02-70	181	8	the	the	DET
ajis02-70	181	9	customer	customer	NOUN
ajis02-70	181	10	requirements	requirement	NOUN
ajis02-70	181	11	had	have	AUX
ajis02-70	181	12	not	not	PART
ajis02-70	181	13	yet	yet	ADV
ajis02-70	181	14	been	be	AUX
ajis02-70	181	15	sourced	source	VERB
ajis02-70	181	16	and	and	CCONJ
ajis02-70	181	17	that	that	SCONJ
ajis02-70	181	18	this	this	PRON
ajis02-70	181	19	still	still	ADV
ajis02-70	181	20	had	have	VERB
ajis02-70	181	21	to	to	PART
ajis02-70	181	22	take	take	VERB
ajis02-70	181	23	place	place	NOUN
ajis02-70	181	24	.	.	PUNCT
ajis02-70	182	1	for	for	ADP
ajis02-70	182	2	example	example	NOUN
ajis02-70	182	3	:	:	PUNCT
ajis02-70	182	4	“	"	PUNCT
ajis02-70	182	5	keep	keep	VERB
ajis02-70	182	6	it	it	PRON
ajis02-70	182	7	simple	simple	ADJ
ajis02-70	182	8	for	for	ADP
ajis02-70	182	9	now	now	ADV
ajis02-70	182	10	so	so	SCONJ
ajis02-70	182	11	they	they	PRON
ajis02-70	182	12	can	can	AUX
ajis02-70	182	13	tell	tell	VERB
ajis02-70	182	14	us	we	PRON
ajis02-70	182	15	what	what	PRON
ajis02-70	182	16	they	they	PRON
ajis02-70	182	17	want	want	VERB
ajis02-70	182	18	and	and	CCONJ
ajis02-70	182	19	we	we	PRON
ajis02-70	182	20	will	will	AUX
ajis02-70	182	21	add	add	VERB
ajis02-70	182	22	that	that	PRON
ajis02-70	182	23	.	.	PUNCT
ajis02-70	182	24	”	"	PUNCT
ajis02-70	183	1	“	"	PUNCT
ajis02-70	183	2	can	can	AUX
ajis02-70	183	3	this	this	PRON
ajis02-70	183	4	be	be	AUX
ajis02-70	183	5	changed	change	VERB
ajis02-70	183	6	if	if	SCONJ
ajis02-70	183	7	marketing	marketing	NOUN
ajis02-70	183	8	does	do	AUX
ajis02-70	183	9	n’t	not	PART
ajis02-70	183	10	want	want	VERB
ajis02-70	183	11	it	it	PRON
ajis02-70	183	12	?	?	PUNCT
ajis02-70	183	13	”	"	PUNCT
ajis02-70	184	1	it	it	PRON
ajis02-70	184	2	was	be	AUX
ajis02-70	184	3	made	make	VERB
ajis02-70	184	4	abundantly	abundantly	ADV
ajis02-70	184	5	clear	clear	ADJ
ajis02-70	184	6	by	by	ADP
ajis02-70	184	7	team	team	NOUN
ajis02-70	184	8	members	member	NOUN
ajis02-70	184	9	–	–	PUNCT
ajis02-70	184	10	especially	especially	ADV
ajis02-70	184	11	by	by	ADP
ajis02-70	184	12	the	the	DET
ajis02-70	184	13	individual	individual	NOUN
ajis02-70	184	14	who	who	PRON
ajis02-70	184	15	would	would	AUX
ajis02-70	184	16	likely	likely	ADV
ajis02-70	184	17	have	have	VERB
ajis02-70	184	18	to	to	PART
ajis02-70	184	19	take	take	VERB
ajis02-70	184	20	that	that	DET
ajis02-70	184	21	role	role	NOUN
ajis02-70	184	22	–	–	PUNCT
ajis02-70	184	23	that	that	SCONJ
ajis02-70	184	24	the	the	DET
ajis02-70	184	25	‘	'	PUNCT
ajis02-70	184	26	single	single	ADJ
ajis02-70	184	27	point	point	NOUN
ajis02-70	184	28	of	of	ADP
ajis02-70	184	29	contact	contact	NOUN
ajis02-70	184	30	’	'	PUNCT
ajis02-70	184	31	requested	request	VERB
ajis02-70	184	32	by	by	ADP
ajis02-70	184	33	marketing	marketing	NOUN
ajis02-70	184	34	would	would	AUX
ajis02-70	184	35	be	be	AUX
ajis02-70	184	36	too	too	ADV
ajis02-70	184	37	taxing	tax	VERB
ajis02-70	184	38	for	for	ADP
ajis02-70	184	39	whoever	whoever	PRON
ajis02-70	184	40	had	have	AUX
ajis02-70	184	41	that	that	DET
ajis02-70	184	42	role	role	NOUN
ajis02-70	184	43	.	.	PUNCT
ajis02-70	185	1	nevertheless	nevertheless	ADV
ajis02-70	185	2	,	,	PUNCT
ajis02-70	185	3	concern	concern	NOUN
ajis02-70	185	4	was	be	AUX
ajis02-70	185	5	expressed	express	VERB
ajis02-70	185	6	about	about	ADP
ajis02-70	185	7	how	how	SCONJ
ajis02-70	185	8	the	the	DET
ajis02-70	185	9	customer	customer	NOUN
ajis02-70	185	10	would	would	AUX
ajis02-70	185	11	react	react	VERB
ajis02-70	185	12	to	to	ADP
ajis02-70	185	13	being	be	AUX
ajis02-70	185	14	informed	inform	VERB
ajis02-70	185	15	that	that	SCONJ
ajis02-70	185	16	this	this	DET
ajis02-70	185	17	key	key	ADJ
ajis02-70	185	18	requirement	requirement	NOUN
ajis02-70	185	19	would	would	AUX
ajis02-70	185	20	not	not	PART
ajis02-70	185	21	be	be	AUX
ajis02-70	185	22	met	meet	VERB
ajis02-70	185	23	.	.	PUNCT
ajis02-70	186	1	plans	plan	NOUN
ajis02-70	186	2	were	be	AUX
ajis02-70	186	3	also	also	ADV
ajis02-70	186	4	made	make	VERB
ajis02-70	186	5	to	to	PART
ajis02-70	186	6	manage	manage	VERB
ajis02-70	186	7	perceived	perceive	VERB
ajis02-70	186	8	risk	risk	NOUN
ajis02-70	186	9	:	:	PUNCT
ajis02-70	186	10	“	"	PUNCT
ajis02-70	186	11	we	we	PRON
ajis02-70	186	12	need	need	VERB
ajis02-70	186	13	a	a	DET
ajis02-70	186	14	plan	plan	NOUN
ajis02-70	186	15	b	b	NOUN
ajis02-70	186	16	for	for	SCONJ
ajis02-70	186	17	marketing	marketing	NOUN
ajis02-70	186	18	to	to	PART
ajis02-70	186	19	publish	publish	VERB
ajis02-70	186	20	with	with	ADP
ajis02-70	186	21	attachments	attachment	NOUN
ajis02-70	186	22	(	(	PUNCT
ajis02-70	186	23	should	should	AUX
ajis02-70	186	24	the	the	DET
ajis02-70	186	25	service	service	NOUN
ajis02-70	186	26	desk	desk	NOUN
ajis02-70	186	27	fail	fail	NOUN
ajis02-70	186	28	)	)	PUNCT
ajis02-70	186	29	.	.	PUNCT
ajis02-70	187	1	let	let	VERB
ajis02-70	187	2	them	they	PRON
ajis02-70	187	3	send	send	VERB
ajis02-70	187	4	email	email	NOUN
ajis02-70	187	5	with	with	ADP
ajis02-70	187	6	attachments	attachment	NOUN
ajis02-70	187	7	and	and	CCONJ
ajis02-70	187	8	a	a	DET
ajis02-70	187	9	ticket	ticket	NOUN
ajis02-70	187	10	number	number	NOUN
ajis02-70	187	11	.	.	PUNCT
ajis02-70	188	1	it	it	PRON
ajis02-70	188	2	is	be	AUX
ajis02-70	188	3	easier	easy	ADJ
ajis02-70	188	4	to	to	PART
ajis02-70	188	5	email	email	VERB
ajis02-70	188	6	with	with	ADP
ajis02-70	188	7	a	a	DET
ajis02-70	188	8	ticket	ticket	NOUN
ajis02-70	188	9	number	number	NOUN
ajis02-70	188	10	and	and	CCONJ
ajis02-70	188	11	attachment	attachment	NOUN
ajis02-70	188	12	(	(	PUNCT
ajis02-70	188	13	than	than	ADP
ajis02-70	188	14	use	use	VERB
ajis02-70	188	15	service	service	NOUN
ajis02-70	188	16	desk	desk	NOUN
ajis02-70	188	17	)	)	PUNCT
ajis02-70	188	18	”	"	PUNCT
ajis02-70	189	1	this	this	DET
ajis02-70	189	2	last	last	ADJ
ajis02-70	189	3	comment	comment	NOUN
ajis02-70	189	4	indicated	indicate	VERB
ajis02-70	189	5	uncertainty	uncertainty	NOUN
ajis02-70	189	6	about	about	ADP
ajis02-70	189	7	the	the	DET
ajis02-70	189	8	effectiveness	effectiveness	NOUN
ajis02-70	189	9	of	of	ADP
ajis02-70	189	10	the	the	DET
ajis02-70	189	11	planned	plan	VERB
ajis02-70	189	12	service	service	NOUN
ajis02-70	189	13	desk	desk	NOUN
ajis02-70	189	14	.	.	PUNCT
ajis02-70	190	1	ajis	ajis	ADV
ajis02-70	190	2	vol	vol	VERB
ajis02-70	190	3	13	13	NUM
ajis02-70	190	4	,	,	PUNCT
ajis02-70	190	5	no	no	INTJ
ajis02-70	190	6	.	.	NOUN
ajis02-70	190	7	1	1	NUM
ajis02-70	190	8	september	september	PROPN
ajis02-70	190	9	2005	2005	NUM
ajis02-70	190	10	187	187	NUM
ajis02-70	190	11	customer	customer	NOUN
ajis02-70	190	12	acceptance	acceptance	NOUN
ajis02-70	190	13	of	of	ADP
ajis02-70	190	14	service	service	NOUN
ajis02-70	190	15	change	change	VERB
ajis02-70	190	16	a	a	DET
ajis02-70	190	17	major	major	ADJ
ajis02-70	190	18	concern	concern	NOUN
ajis02-70	190	19	was	be	AUX
ajis02-70	190	20	how	how	SCONJ
ajis02-70	190	21	to	to	PART
ajis02-70	190	22	influence	influence	VERB
ajis02-70	190	23	the	the	DET
ajis02-70	190	24	customer	customer	NOUN
ajis02-70	190	25	to	to	PART
ajis02-70	190	26	accept	accept	VERB
ajis02-70	190	27	the	the	DET
ajis02-70	190	28	planned	plan	VERB
ajis02-70	190	29	new	new	ADJ
ajis02-70	190	30	service	service	NOUN
ajis02-70	190	31	.	.	PUNCT
ajis02-70	191	1	there	there	PRON
ajis02-70	191	2	was	be	VERB
ajis02-70	191	3	considerable	considerable	ADJ
ajis02-70	191	4	anxiety	anxiety	NOUN
ajis02-70	191	5	about	about	ADP
ajis02-70	191	6	the	the	DET
ajis02-70	191	7	future	future	NOUN
ajis02-70	191	8	need	need	VERB
ajis02-70	191	9	to	to	PART
ajis02-70	191	10	merge	merge	VERB
ajis02-70	191	11	as	as	ADP
ajis02-70	191	12	-	-	PUNCT
ajis02-70	191	13	yet	yet	ADV
ajis02-70	191	14	-	-	PUNCT
ajis02-70	191	15	unknown	unknown	ADJ
ajis02-70	191	16	customer	customer	NOUN
ajis02-70	191	17	requirements	requirement	NOUN
ajis02-70	191	18	with	with	ADP
ajis02-70	191	19	the	the	DET
ajis02-70	191	20	draft	draft	NOUN
ajis02-70	191	21	model	model	NOUN
ajis02-70	191	22	.	.	PUNCT
ajis02-70	192	1	the	the	DET
ajis02-70	192	2	change	change	NOUN
ajis02-70	192	3	acceptance	acceptance	NOUN
ajis02-70	192	4	process	process	NOUN
ajis02-70	192	5	was	be	AUX
ajis02-70	192	6	merged	merge	VERB
ajis02-70	192	7	in	in	ADP
ajis02-70	192	8	the	the	DET
ajis02-70	192	9	team	team	NOUN
ajis02-70	192	10	’s	’s	PART
ajis02-70	192	11	mind	mind	NOUN
ajis02-70	192	12	with	with	ADP
ajis02-70	192	13	eliciting	elicit	VERB
ajis02-70	192	14	and	and	CCONJ
ajis02-70	192	15	determining	determine	VERB
ajis02-70	192	16	the	the	DET
ajis02-70	192	17	customer	customer	NOUN
ajis02-70	192	18	requirements	requirement	NOUN
ajis02-70	192	19	.	.	PUNCT
ajis02-70	193	1	for	for	ADP
ajis02-70	193	2	example	example	NOUN
ajis02-70	193	3	:	:	PUNCT
ajis02-70	193	4	“	"	PUNCT
ajis02-70	193	5	the	the	DET
ajis02-70	193	6	whole	whole	ADJ
ajis02-70	193	7	point	point	NOUN
ajis02-70	193	8	is	be	AUX
ajis02-70	193	9	to	to	PART
ajis02-70	193	10	have	have	VERB
ajis02-70	193	11	the	the	DET
ajis02-70	193	12	users	user	NOUN
ajis02-70	193	13	accept	accept	VERB
ajis02-70	193	14	it	it	PRON
ajis02-70	193	15	.	.	PUNCT
ajis02-70	194	1	one	one	NUM
ajis02-70	194	2	of	of	ADP
ajis02-70	194	3	the	the	DET
ajis02-70	194	4	strategies	strategy	NOUN
ajis02-70	194	5	is	be	AUX
ajis02-70	194	6	to	to	PART
ajis02-70	194	7	find	find	VERB
ajis02-70	194	8	influential	influential	ADJ
ajis02-70	194	9	people	people	NOUN
ajis02-70	194	10	in	in	ADP
ajis02-70	194	11	marketing	marketing	NOUN
ajis02-70	194	12	and	and	CCONJ
ajis02-70	194	13	get	get	VERB
ajis02-70	194	14	them	they	PRON
ajis02-70	194	15	onto	onto	ADP
ajis02-70	194	16	your	your	PRON
ajis02-70	194	17	side	side	NOUN
ajis02-70	194	18	.	.	PUNCT
ajis02-70	195	1	then	then	ADV
ajis02-70	195	2	they	they	PRON
ajis02-70	195	3	can	can	AUX
ajis02-70	195	4	influence	influence	VERB
ajis02-70	195	5	the	the	DET
ajis02-70	195	6	rest	rest	NOUN
ajis02-70	195	7	of	of	ADP
ajis02-70	195	8	the	the	DET
ajis02-70	195	9	group	group	NOUN
ajis02-70	195	10	.	.	PUNCT
ajis02-70	195	11	”	"	PUNCT
ajis02-70	196	1	“	"	PUNCT
ajis02-70	196	2	if	if	SCONJ
ajis02-70	196	3	she	she	PRON
ajis02-70	196	4	(	(	PUNCT
ajis02-70	196	5	marketing	marketing	NOUN
ajis02-70	196	6	intranet	intranet	NOUN
ajis02-70	196	7	manager	manager	NOUN
ajis02-70	196	8	)	)	PUNCT
ajis02-70	196	9	sits	sit	VERB
ajis02-70	196	10	in	in	ADP
ajis02-70	196	11	on	on	ADP
ajis02-70	196	12	the	the	DET
ajis02-70	196	13	presentation	presentation	NOUN
ajis02-70	196	14	of	of	ADP
ajis02-70	196	15	this	this	DET
ajis02-70	196	16	planned	plan	VERB
ajis02-70	196	17	service	service	NOUN
ajis02-70	196	18	she	she	PRON
ajis02-70	196	19	will	will	AUX
ajis02-70	196	20	feel	feel	VERB
ajis02-70	196	21	like	like	SCONJ
ajis02-70	196	22	she	she	PRON
ajis02-70	196	23	was	be	AUX
ajis02-70	196	24	part	part	NOUN
ajis02-70	196	25	of	of	ADP
ajis02-70	196	26	it	it	PRON
ajis02-70	196	27	.	.	PUNCT
ajis02-70	196	28	”	"	PUNCT
ajis02-70	197	1	“	"	PUNCT
ajis02-70	197	2	what	what	PRON
ajis02-70	197	3	are	be	AUX
ajis02-70	197	4	we	we	PRON
ajis02-70	197	5	going	go	VERB
ajis02-70	197	6	to	to	PART
ajis02-70	197	7	call	call	VERB
ajis02-70	197	8	ourselves	ourselves	PRON
ajis02-70	197	9	?	?	PUNCT
ajis02-70	198	1	the	the	DET
ajis02-70	198	2	pitch	pitch	NOUN
ajis02-70	198	3	team	team	NOUN
ajis02-70	198	4	?	?	PUNCT
ajis02-70	198	5	”	"	PUNCT
ajis02-70	199	1	<	<	X
ajis02-70	199	2	laughter	laughter	X
ajis02-70	199	3	>	>	X
ajis02-70	199	4	“	"	PUNCT
ajis02-70	199	5	we	we	PRON
ajis02-70	199	6	are	be	AUX
ajis02-70	199	7	basically	basically	ADV
ajis02-70	199	8	just	just	ADV
ajis02-70	199	9	coming	come	VERB
ajis02-70	199	10	up	up	ADP
ajis02-70	199	11	with	with	ADP
ajis02-70	199	12	a	a	DET
ajis02-70	199	13	pitch	pitch	NOUN
ajis02-70	199	14	.	.	PUNCT
ajis02-70	199	15	”	"	PUNCT
ajis02-70	200	1	service	service	NOUN
ajis02-70	200	2	provider	provider	NOUN
ajis02-70	200	3	team	team	NOUN
ajis02-70	200	4	structure	structure	NOUN
ajis02-70	200	5	the	the	DET
ajis02-70	200	6	fact	fact	NOUN
ajis02-70	200	7	that	that	SCONJ
ajis02-70	200	8	the	the	DET
ajis02-70	200	9	team	team	NOUN
ajis02-70	200	10	was	be	AUX
ajis02-70	200	11	fairly	fairly	ADV
ajis02-70	200	12	young	young	ADJ
ajis02-70	200	13	and	and	CCONJ
ajis02-70	200	14	included	include	VERB
ajis02-70	200	15	short	short	ADJ
ajis02-70	200	16	term	term	NOUN
ajis02-70	200	17	contractors	contractor	NOUN
ajis02-70	200	18	highlighted	highlight	VERB
ajis02-70	200	19	their	their	PRON
ajis02-70	200	20	difficulties	difficulty	NOUN
ajis02-70	200	21	in	in	ADP
ajis02-70	200	22	relating	relate	VERB
ajis02-70	200	23	to	to	ADP
ajis02-70	200	24	more	more	ADJ
ajis02-70	200	25	senior	senior	ADJ
ajis02-70	200	26	marketing	marketing	NOUN
ajis02-70	200	27	people	people	NOUN
ajis02-70	200	28	and	and	CCONJ
ajis02-70	200	29	negotiating	negotiate	VERB
ajis02-70	200	30	their	their	PRON
ajis02-70	200	31	own	own	ADJ
ajis02-70	200	32	service	service	NOUN
ajis02-70	200	33	needs	need	NOUN
ajis02-70	200	34	.	.	PUNCT
ajis02-70	201	1	however	however	ADV
ajis02-70	201	2	,	,	PUNCT
ajis02-70	201	3	this	this	DET
ajis02-70	201	4	type	type	NOUN
ajis02-70	201	5	of	of	ADP
ajis02-70	201	6	team	team	NOUN
ajis02-70	201	7	is	be	AUX
ajis02-70	201	8	not	not	PART
ajis02-70	201	9	unusual	unusual	ADJ
ajis02-70	201	10	for	for	ADP
ajis02-70	201	11	today	today	NOUN
ajis02-70	201	12	’s	’s	PART
ajis02-70	201	13	it	it	PRON
ajis02-70	201	14	service	service	NOUN
ajis02-70	201	15	organisation	organisation	NOUN
ajis02-70	201	16	.	.	PUNCT
ajis02-70	202	1	when	when	SCONJ
ajis02-70	202	2	discussing	discuss	VERB
ajis02-70	202	3	how	how	SCONJ
ajis02-70	202	4	to	to	PART
ajis02-70	202	5	approach	approach	VERB
ajis02-70	202	6	marketing	marketing	NOUN
ajis02-70	202	7	customers	customer	NOUN
ajis02-70	202	8	with	with	ADP
ajis02-70	202	9	the	the	DET
ajis02-70	202	10	planned	plan	VERB
ajis02-70	202	11	new	new	ADJ
ajis02-70	202	12	service	service	NOUN
ajis02-70	202	13	and	and	CCONJ
ajis02-70	202	14	convincing	convince	VERB
ajis02-70	202	15	them	they	PRON
ajis02-70	202	16	to	to	PART
ajis02-70	202	17	use	use	VERB
ajis02-70	202	18	it	it	PRON
ajis02-70	202	19	,	,	PUNCT
ajis02-70	202	20	it	it	PRON
ajis02-70	202	21	was	be	AUX
ajis02-70	202	22	suggested	suggest	VERB
ajis02-70	202	23	that	that	SCONJ
ajis02-70	202	24	early	early	ADJ
ajis02-70	202	25	adopters	adopter	NOUN
ajis02-70	202	26	could	could	AUX
ajis02-70	202	27	be	be	AUX
ajis02-70	202	28	approached	approach	VERB
ajis02-70	202	29	:	:	PUNCT
ajis02-70	202	30	“	"	PUNCT
ajis02-70	202	31	how	how	SCONJ
ajis02-70	202	32	are	be	AUX
ajis02-70	202	33	we	we	PRON
ajis02-70	202	34	going	go	VERB
ajis02-70	202	35	to	to	PART
ajis02-70	202	36	find	find	VERB
ajis02-70	202	37	that	that	PRON
ajis02-70	202	38	out	out	ADP
ajis02-70	202	39	(	(	PUNCT
ajis02-70	202	40	who	who	PRON
ajis02-70	202	41	are	be	AUX
ajis02-70	202	42	the	the	DET
ajis02-70	202	43	early	early	ADJ
ajis02-70	202	44	adopters	adopter	NOUN
ajis02-70	202	45	in	in	ADP
ajis02-70	202	46	marketing	marketing	NOUN
ajis02-70	202	47	)	)	PUNCT
ajis02-70	202	48	?	?	PUNCT
ajis02-70	202	49	”	"	PUNCT
ajis02-70	203	1	“	"	PUNCT
ajis02-70	203	2	i	i	PRON
ajis02-70	203	3	ca	can	AUX
ajis02-70	203	4	n’t	not	PART
ajis02-70	203	5	do	do	VERB
ajis02-70	203	6	it	it	PRON
ajis02-70	203	7	as	as	SCONJ
ajis02-70	203	8	do	do	AUX
ajis02-70	203	9	n’t	not	PART
ajis02-70	203	10	really	really	ADV
ajis02-70	203	11	know	know	VERB
ajis02-70	203	12	marketing	market	VERB
ajis02-70	203	13	all	all	DET
ajis02-70	203	14	that	that	PRON
ajis02-70	204	1	well	well	ADV
ajis02-70	205	1	as	as	SCONJ
ajis02-70	205	2	i	i	PRON
ajis02-70	205	3	have	have	AUX
ajis02-70	205	4	only	only	ADV
ajis02-70	205	5	been	be	AUX
ajis02-70	205	6	here	here	ADV
ajis02-70	205	7	six	six	NUM
ajis02-70	205	8	months	month	NOUN
ajis02-70	206	1	so	so	SCONJ
ajis02-70	206	2	i	i	PRON
ajis02-70	206	3	ca	can	AUX
ajis02-70	206	4	n’t	not	PART
ajis02-70	206	5	help	help	VERB
ajis02-70	206	6	.	.	PUNCT
ajis02-70	206	7	”	"	PUNCT
ajis02-70	207	1	“	"	PUNCT
ajis02-70	207	2	we	we	PRON
ajis02-70	207	3	ca	can	AUX
ajis02-70	207	4	n’t	not	PART
ajis02-70	207	5	ask	ask	VERB
ajis02-70	207	6	the	the	DET
ajis02-70	207	7	contractors	contractor	NOUN
ajis02-70	207	8	to	to	PART
ajis02-70	207	9	help	help	VERB
ajis02-70	207	10	us	we	PRON
ajis02-70	207	11	(	(	PUNCT
ajis02-70	207	12	do	do	VERB
ajis02-70	207	13	that	that	PRON
ajis02-70	207	14	)	)	PUNCT
ajis02-70	207	15	as	as	SCONJ
ajis02-70	207	16	they	they	PRON
ajis02-70	207	17	are	be	AUX
ajis02-70	207	18	not	not	PART
ajis02-70	207	19	paid	pay	VERB
ajis02-70	207	20	to	to	PART
ajis02-70	207	21	spend	spend	VERB
ajis02-70	207	22	time	time	NOUN
ajis02-70	207	23	with	with	ADP
ajis02-70	207	24	people	people	NOUN
ajis02-70	207	25	.	.	PUNCT
ajis02-70	207	26	”	"	PUNCT
ajis02-70	208	1	members	member	NOUN
ajis02-70	208	2	also	also	ADV
ajis02-70	208	3	expressed	express	VERB
ajis02-70	208	4	their	their	PRON
ajis02-70	208	5	concerns	concern	NOUN
ajis02-70	208	6	that	that	SCONJ
ajis02-70	208	7	they	they	PRON
ajis02-70	208	8	would	would	AUX
ajis02-70	208	9	not	not	PART
ajis02-70	208	10	be	be	AUX
ajis02-70	208	11	heard	hear	VERB
ajis02-70	208	12	by	by	ADP
ajis02-70	208	13	marketing	marketing	NOUN
ajis02-70	208	14	because	because	SCONJ
ajis02-70	208	15	they	they	PRON
ajis02-70	208	16	were	be	AUX
ajis02-70	208	17	young	young	ADJ
ajis02-70	208	18	and	and	CCONJ
ajis02-70	208	19	the	the	DET
ajis02-70	208	20	marketing	marketing	NOUN
ajis02-70	208	21	team	team	NOUN
ajis02-70	208	22	comprised	comprise	VERB
ajis02-70	208	23	older	old	ADJ
ajis02-70	208	24	people	people	NOUN
ajis02-70	208	25	.	.	PUNCT
ajis02-70	209	1	discussion	discussion	NOUN
ajis02-70	209	2	and	and	CCONJ
ajis02-70	209	3	conclusion	conclusion	NOUN
ajis02-70	209	4	underpinned	underpin	VERB
ajis02-70	209	5	by	by	ADP
ajis02-70	209	6	a	a	DET
ajis02-70	209	7	socio	socio	NOUN
ajis02-70	209	8	-	-	PUNCT
ajis02-70	209	9	technical	technical	ADJ
ajis02-70	209	10	framework	framework	NOUN
ajis02-70	209	11	in	in	ADP
ajis02-70	209	12	service	service	NOUN
ajis02-70	209	13	-	-	PUNCT
ajis02-70	209	14	oriented	orient	VERB
ajis02-70	209	15	re	re	NOUN
ajis02-70	209	16	(	(	PUNCT
ajis02-70	209	17	figure	figure	NOUN
ajis02-70	209	18	1	1	NUM
ajis02-70	209	19	)	)	PUNCT
ajis02-70	209	20	which	which	PRON
ajis02-70	209	21	emerged	emerge	VERB
ajis02-70	209	22	from	from	ADP
ajis02-70	209	23	a	a	DET
ajis02-70	209	24	literature	literature	NOUN
ajis02-70	209	25	review	review	NOUN
ajis02-70	209	26	,	,	PUNCT
ajis02-70	209	27	we	we	PRON
ajis02-70	209	28	conducted	conduct	VERB
ajis02-70	209	29	a	a	DET
ajis02-70	209	30	pioneering	pioneering	ADJ
ajis02-70	209	31	attempt	attempt	NOUN
ajis02-70	209	32	to	to	PART
ajis02-70	209	33	study	study	VERB
ajis02-70	209	34	serviceoriented	serviceoriente	VERB
ajis02-70	209	35	re	re	PROPN
ajis02-70	209	36	,	,	PUNCT
ajis02-70	209	37	helping	help	VERB
ajis02-70	209	38	to	to	PART
ajis02-70	209	39	fill	fill	VERB
ajis02-70	209	40	a	a	DET
ajis02-70	209	41	gap	gap	NOUN
ajis02-70	209	42	in	in	ADP
ajis02-70	209	43	the	the	DET
ajis02-70	209	44	literature	literature	NOUN
ajis02-70	209	45	and	and	CCONJ
ajis02-70	209	46	yielding	yield	VERB
ajis02-70	209	47	important	important	ADJ
ajis02-70	209	48	initial	initial	ADJ
ajis02-70	209	49	findings	finding	NOUN
ajis02-70	209	50	.	.	PUNCT
ajis02-70	210	1	in	in	ADP
ajis02-70	210	2	particular	particular	ADJ
ajis02-70	210	3	,	,	PUNCT
ajis02-70	210	4	the	the	DET
ajis02-70	210	5	case	case	NOUN
ajis02-70	210	6	study	study	NOUN
ajis02-70	210	7	revealed	reveal	VERB
ajis02-70	210	8	five	five	NUM
ajis02-70	210	9	key	key	ADJ
ajis02-70	210	10	issues	issue	NOUN
ajis02-70	210	11	of	of	ADP
ajis02-70	210	12	concern	concern	NOUN
ajis02-70	210	13	for	for	ADP
ajis02-70	210	14	service	service	NOUN
ajis02-70	210	15	providers	provider	NOUN
ajis02-70	210	16	in	in	ADP
ajis02-70	210	17	service	service	NOUN
ajis02-70	210	18	-	-	PUNCT
ajis02-70	210	19	oriented	orient	VERB
ajis02-70	210	20	re	re	NOUN
ajis02-70	210	21	,	,	PUNCT
ajis02-70	210	22	which	which	PRON
ajis02-70	210	23	shaped	shape	VERB
ajis02-70	210	24	the	the	DET
ajis02-70	210	25	draft	draft	NOUN
ajis02-70	210	26	service	service	NOUN
ajis02-70	210	27	requirements	requirement	NOUN
ajis02-70	210	28	.	.	PUNCT
ajis02-70	211	1	the	the	DET
ajis02-70	211	2	issues	issue	NOUN
ajis02-70	211	3	are	be	AUX
ajis02-70	211	4	:	:	PUNCT
ajis02-70	211	5	service	service	NOUN
ajis02-70	211	6	roles	role	NOUN
ajis02-70	211	7	,	,	PUNCT
ajis02-70	211	8	responsibilities	responsibility	NOUN
ajis02-70	211	9	and	and	CCONJ
ajis02-70	211	10	accountability	accountability	NOUN
ajis02-70	211	11	;	;	PUNCT
ajis02-70	211	12	service	service	NOUN
ajis02-70	211	13	performance	performance	NOUN
ajis02-70	211	14	metrics	metric	NOUN
ajis02-70	211	15	;	;	PUNCT
ajis02-70	211	16	resolution	resolution	NOUN
ajis02-70	211	17	of	of	ADP
ajis02-70	211	18	conflicting	conflicting	ADJ
ajis02-70	211	19	stakeholder	stakeholder	NOUN
ajis02-70	211	20	service	service	NOUN
ajis02-70	211	21	requirements	requirement	NOUN
ajis02-70	211	22	;	;	PUNCT
ajis02-70	211	23	customer	customer	NOUN
ajis02-70	211	24	acceptance	acceptance	NOUN
ajis02-70	211	25	of	of	ADP
ajis02-70	211	26	service	service	NOUN
ajis02-70	211	27	change	change	NOUN
ajis02-70	211	28	;	;	PUNCT
ajis02-70	211	29	and	and	CCONJ
ajis02-70	211	30	service	service	NOUN
ajis02-70	211	31	provider	provider	NOUN
ajis02-70	211	32	team	team	NOUN
ajis02-70	211	33	structure	structure	NOUN
ajis02-70	211	34	.	.	PUNCT
ajis02-70	212	1	while	while	SCONJ
ajis02-70	212	2	we	we	PRON
ajis02-70	212	3	can	can	AUX
ajis02-70	212	4	not	not	PART
ajis02-70	212	5	generalise	generalise	VERB
ajis02-70	212	6	from	from	ADP
ajis02-70	212	7	one	one	NUM
ajis02-70	212	8	case	case	NOUN
ajis02-70	212	9	study	study	NOUN
ajis02-70	212	10	alone	alone	ADV
ajis02-70	212	11	,	,	PUNCT
ajis02-70	212	12	these	these	DET
ajis02-70	212	13	results	result	NOUN
ajis02-70	212	14	are	be	AUX
ajis02-70	212	15	indicative	indicative	ADJ
ajis02-70	212	16	.	.	PUNCT
ajis02-70	213	1	further	further	ADJ
ajis02-70	213	2	research	research	NOUN
ajis02-70	213	3	is	be	AUX
ajis02-70	213	4	needed	need	VERB
ajis02-70	213	5	to	to	PART
ajis02-70	213	6	explore	explore	VERB
ajis02-70	213	7	the	the	DET
ajis02-70	213	8	issues	issue	NOUN
ajis02-70	213	9	identified	identify	VERB
ajis02-70	213	10	for	for	ADP
ajis02-70	213	11	confirmation	confirmation	NOUN
ajis02-70	213	12	,	,	PUNCT
ajis02-70	213	13	validation	validation	NOUN
ajis02-70	213	14	and	and	CCONJ
ajis02-70	213	15	extension	extension	NOUN
ajis02-70	213	16	purposes	purpose	NOUN
ajis02-70	213	17	.	.	PUNCT
ajis02-70	214	1	our	our	PRON
ajis02-70	214	2	study	study	NOUN
ajis02-70	214	3	also	also	ADV
ajis02-70	214	4	provided	provide	VERB
ajis02-70	214	5	a	a	DET
ajis02-70	214	6	new	new	ADJ
ajis02-70	214	7	understanding	understanding	NOUN
ajis02-70	214	8	of	of	ADP
ajis02-70	214	9	service	service	NOUN
ajis02-70	214	10	-	-	PUNCT
ajis02-70	214	11	oriented	orient	VERB
ajis02-70	214	12	re	re	NOUN
ajis02-70	214	13	in	in	ADP
ajis02-70	214	14	the	the	DET
ajis02-70	214	15	evolving	evolve	VERB
ajis02-70	214	16	it	it	PRON
ajis02-70	214	17	service	service	NOUN
ajis02-70	214	18	management	management	NOUN
ajis02-70	214	19	organisational	organisational	ADJ
ajis02-70	214	20	ajis	ajis	NOUN
ajis02-70	214	21	vol	vol	NOUN
ajis02-70	214	22	13	13	NUM
ajis02-70	214	23	,	,	PUNCT
ajis02-70	214	24	no	no	INTJ
ajis02-70	214	25	.	.	NOUN
ajis02-70	214	26	1	1	NUM
ajis02-70	214	27	september	september	PROPN
ajis02-70	214	28	2005	2005	NUM
ajis02-70	214	29	188	188	NUM
ajis02-70	214	30	setting	setting	NOUN
ajis02-70	214	31	.	.	PUNCT
ajis02-70	215	1	the	the	DET
ajis02-70	215	2	findings	finding	NOUN
ajis02-70	215	3	suggest	suggest	VERB
ajis02-70	215	4	three	three	NUM
ajis02-70	215	5	main	main	ADJ
ajis02-70	215	6	implications	implication	NOUN
ajis02-70	215	7	for	for	ADP
ajis02-70	215	8	service	service	NOUN
ajis02-70	215	9	-	-	PUNCT
ajis02-70	215	10	oriented	orient	VERB
ajis02-70	215	11	re	re	NOUN
ajis02-70	215	12	in	in	ADP
ajis02-70	215	13	practice	practice	NOUN
ajis02-70	215	14	:	:	PUNCT
ajis02-70	215	15	•	•	NUM
ajis02-70	215	16	first	first	ADV
ajis02-70	215	17	,	,	PUNCT
ajis02-70	215	18	businesses	business	NOUN
ajis02-70	215	19	should	should	AUX
ajis02-70	215	20	recognise	recognise	VERB
ajis02-70	215	21	that	that	SCONJ
ajis02-70	215	22	although	although	SCONJ
ajis02-70	215	23	it	it	PRON
ajis02-70	215	24	service	service	NOUN
ajis02-70	215	25	provision	provision	NOUN
ajis02-70	215	26	must	must	AUX
ajis02-70	215	27	clearly	clearly	ADV
ajis02-70	215	28	accommodate	accommodate	VERB
ajis02-70	215	29	the	the	DET
ajis02-70	215	30	customer	customer	NOUN
ajis02-70	215	31	’s	’s	PART
ajis02-70	215	32	needs	need	NOUN
ajis02-70	215	33	,	,	PUNCT
ajis02-70	215	34	the	the	DET
ajis02-70	215	35	service	service	NOUN
ajis02-70	215	36	may	may	AUX
ajis02-70	215	37	have	have	VERB
ajis02-70	215	38	a	a	DET
ajis02-70	215	39	significant	significant	ADJ
ajis02-70	215	40	impact	impact	NOUN
ajis02-70	215	41	on	on	ADP
ajis02-70	215	42	providers	provider	NOUN
ajis02-70	215	43	as	as	ADV
ajis02-70	215	44	well	well	ADV
ajis02-70	215	45	.	.	PUNCT
ajis02-70	216	1	if	if	SCONJ
ajis02-70	216	2	their	their	PRON
ajis02-70	216	3	concerns	concern	NOUN
ajis02-70	216	4	are	be	AUX
ajis02-70	216	5	overlooked	overlook	VERB
ajis02-70	216	6	,	,	PUNCT
ajis02-70	216	7	providers	provider	NOUN
ajis02-70	216	8	may	may	AUX
ajis02-70	216	9	not	not	PART
ajis02-70	216	10	be	be	AUX
ajis02-70	216	11	fully	fully	ADV
ajis02-70	216	12	committed	committed	ADJ
ajis02-70	216	13	to	to	ADP
ajis02-70	216	14	providing	provide	VERB
ajis02-70	216	15	a	a	DET
ajis02-70	216	16	quality	quality	NOUN
ajis02-70	216	17	service	service	NOUN
ajis02-70	216	18	and	and	CCONJ
ajis02-70	216	19	may	may	AUX
ajis02-70	216	20	stymie	stymie	VERB
ajis02-70	216	21	service	service	NOUN
ajis02-70	216	22	success	success	NOUN
ajis02-70	216	23	by	by	ADP
ajis02-70	216	24	configuring	configure	VERB
ajis02-70	216	25	the	the	DET
ajis02-70	216	26	service	service	NOUN
ajis02-70	216	27	requirements	requirement	NOUN
ajis02-70	216	28	–	–	PUNCT
ajis02-70	216	29	including	include	VERB
ajis02-70	216	30	performance	performance	NOUN
ajis02-70	216	31	measurement	measurement	NOUN
ajis02-70	216	32	,	,	PUNCT
ajis02-70	216	33	roles	role	NOUN
ajis02-70	216	34	and	and	CCONJ
ajis02-70	216	35	responsibilities	responsibility	NOUN
ajis02-70	216	36	–	–	PUNCT
ajis02-70	216	37	to	to	PART
ajis02-70	216	38	compensate	compensate	VERB
ajis02-70	216	39	.	.	PUNCT
ajis02-70	217	1	given	give	VERB
ajis02-70	217	2	the	the	DET
ajis02-70	217	3	power	power	NOUN
ajis02-70	217	4	represented	represent	VERB
ajis02-70	217	5	in	in	ADP
ajis02-70	217	6	their	their	PRON
ajis02-70	217	7	technical	technical	ADJ
ajis02-70	217	8	knowledge	knowledge	NOUN
ajis02-70	217	9	and	and	CCONJ
ajis02-70	217	10	service	service	NOUN
ajis02-70	217	11	configuration	configuration	NOUN
ajis02-70	217	12	role	role	NOUN
ajis02-70	217	13	,	,	PUNCT
ajis02-70	217	14	such	such	ADJ
ajis02-70	217	15	manipulation	manipulation	NOUN
ajis02-70	217	16	is	be	AUX
ajis02-70	217	17	clearly	clearly	ADV
ajis02-70	217	18	feasible	feasible	ADJ
ajis02-70	217	19	,	,	PUNCT
ajis02-70	217	20	as	as	SCONJ
ajis02-70	217	21	indeed	indeed	ADV
ajis02-70	217	22	was	be	AUX
ajis02-70	217	23	demonstrated	demonstrate	VERB
ajis02-70	217	24	in	in	ADP
ajis02-70	217	25	our	our	PRON
ajis02-70	217	26	study	study	NOUN
ajis02-70	217	27	.	.	PUNCT
ajis02-70	218	1	•	•	NUM
ajis02-70	218	2	second	second	ADJ
ajis02-70	218	3	,	,	PUNCT
ajis02-70	218	4	the	the	DET
ajis02-70	218	5	provider	provider	NOUN
ajis02-70	218	6	concern	concern	NOUN
ajis02-70	218	7	outlined	outline	VERB
ajis02-70	218	8	above	above	ADV
ajis02-70	218	9	is	be	AUX
ajis02-70	218	10	exacerbated	exacerbate	VERB
ajis02-70	218	11	by	by	ADP
ajis02-70	218	12	the	the	DET
ajis02-70	218	13	key	key	ADJ
ajis02-70	218	14	measure	measure	NOUN
ajis02-70	218	15	of	of	ADP
ajis02-70	218	16	service	service	NOUN
ajis02-70	218	17	success	success	NOUN
ajis02-70	218	18	–	–	PUNCT
ajis02-70	218	19	service	service	NOUN
ajis02-70	218	20	performance	performance	NOUN
ajis02-70	218	21	.	.	PUNCT
ajis02-70	219	1	although	although	SCONJ
ajis02-70	219	2	the	the	DET
ajis02-70	219	3	provider	provider	NOUN
ajis02-70	219	4	clearly	clearly	ADV
ajis02-70	219	5	plays	play	VERB
ajis02-70	219	6	a	a	DET
ajis02-70	219	7	role	role	NOUN
ajis02-70	219	8	in	in	ADP
ajis02-70	219	9	service	service	NOUN
ajis02-70	219	10	performance	performance	NOUN
ajis02-70	219	11	,	,	PUNCT
ajis02-70	219	12	the	the	DET
ajis02-70	219	13	customer	customer	NOUN
ajis02-70	219	14	also	also	ADV
ajis02-70	219	15	plays	play	VERB
ajis02-70	219	16	a	a	DET
ajis02-70	219	17	role	role	NOUN
ajis02-70	219	18	through	through	ADP
ajis02-70	219	19	their	their	PRON
ajis02-70	219	20	responses	response	NOUN
ajis02-70	219	21	,	,	PUNCT
ajis02-70	219	22	which	which	PRON
ajis02-70	219	23	can	can	AUX
ajis02-70	219	24	contribute	contribute	VERB
ajis02-70	219	25	to	to	ADP
ajis02-70	219	26	measures	measure	NOUN
ajis02-70	219	27	such	such	ADJ
ajis02-70	219	28	as	as	ADP
ajis02-70	219	29	end	end	NOUN
ajis02-70	219	30	-	-	PUNCT
ajis02-70	219	31	toend	toend	ADJ
ajis02-70	219	32	response	response	NOUN
ajis02-70	219	33	time	time	NOUN
ajis02-70	219	34	and	and	CCONJ
ajis02-70	219	35	other	other	ADJ
ajis02-70	219	36	performance	performance	NOUN
ajis02-70	219	37	metrics	metric	NOUN
ajis02-70	219	38	.	.	PUNCT
ajis02-70	220	1	therefore	therefore	ADV
ajis02-70	220	2	,	,	PUNCT
ajis02-70	220	3	the	the	DET
ajis02-70	220	4	need	need	NOUN
ajis02-70	220	5	to	to	PART
ajis02-70	220	6	assign	assign	VERB
ajis02-70	220	7	performance	performance	NOUN
ajis02-70	220	8	responsibility	responsibility	NOUN
ajis02-70	220	9	must	must	AUX
ajis02-70	220	10	be	be	AUX
ajis02-70	220	11	carefully	carefully	ADV
ajis02-70	220	12	and	and	CCONJ
ajis02-70	220	13	fairly	fairly	ADV
ajis02-70	220	14	handled	handle	VERB
ajis02-70	220	15	in	in	ADP
ajis02-70	220	16	service	service	NOUN
ajis02-70	220	17	-	-	PUNCT
ajis02-70	220	18	oriented	orient	VERB
ajis02-70	220	19	re	re	NOUN
ajis02-70	220	20	.	.	PROPN
ajis02-70	220	21	•	•	NUM
ajis02-70	220	22	third	third	ADV
ajis02-70	220	23	,	,	PUNCT
ajis02-70	220	24	the	the	DET
ajis02-70	220	25	social	social	ADJ
ajis02-70	220	26	issues	issue	NOUN
ajis02-70	220	27	have	have	AUX
ajis02-70	220	28	been	be	AUX
ajis02-70	220	29	shown	show	VERB
ajis02-70	220	30	to	to	PART
ajis02-70	220	31	be	be	AUX
ajis02-70	220	32	critical	critical	ADJ
ajis02-70	220	33	to	to	ADP
ajis02-70	220	34	a	a	DET
ajis02-70	220	35	successful	successful	ADJ
ajis02-70	220	36	service	service	NOUN
ajis02-70	220	37	-	-	PUNCT
ajis02-70	220	38	oriented	orient	VERB
ajis02-70	220	39	re	re	NOUN
ajis02-70	220	40	approach	approach	NOUN
ajis02-70	220	41	.	.	PUNCT
ajis02-70	221	1	stakeholder	stakeholder	NOUN
ajis02-70	221	2	groups	group	NOUN
ajis02-70	221	3	must	must	AUX
ajis02-70	221	4	be	be	AUX
ajis02-70	221	5	able	able	ADJ
ajis02-70	221	6	to	to	PART
ajis02-70	221	7	communicate	communicate	VERB
ajis02-70	221	8	and	and	CCONJ
ajis02-70	221	9	negotiate	negotiate	VERB
ajis02-70	221	10	their	their	PRON
ajis02-70	221	11	conflicting	conflict	VERB
ajis02-70	221	12	it	it	PRON
ajis02-70	221	13	service	service	NOUN
ajis02-70	221	14	needs	need	NOUN
ajis02-70	221	15	.	.	PUNCT
ajis02-70	222	1	the	the	DET
ajis02-70	222	2	composition	composition	NOUN
ajis02-70	222	3	of	of	ADP
ajis02-70	222	4	provider	provider	NOUN
ajis02-70	222	5	teams	team	NOUN
ajis02-70	222	6	needs	need	VERB
ajis02-70	222	7	to	to	PART
ajis02-70	222	8	be	be	AUX
ajis02-70	222	9	reconsidered	reconsider	VERB
ajis02-70	222	10	in	in	ADP
ajis02-70	222	11	this	this	DET
ajis02-70	222	12	light	light	NOUN
ajis02-70	222	13	,	,	PUNCT
ajis02-70	222	14	raising	raise	VERB
ajis02-70	222	15	new	new	ADJ
ajis02-70	222	16	organisational	organisational	ADJ
ajis02-70	222	17	issues	issue	NOUN
ajis02-70	222	18	.	.	PUNCT
ajis02-70	223	1	experienced	experience	VERB
ajis02-70	223	2	personnel	personnel	NOUN
ajis02-70	223	3	with	with	ADP
ajis02-70	223	4	strong	strong	ADJ
ajis02-70	223	5	negotiation	negotiation	NOUN
ajis02-70	223	6	skills	skill	NOUN
ajis02-70	223	7	may	may	AUX
ajis02-70	223	8	be	be	AUX
ajis02-70	223	9	needed	need	VERB
ajis02-70	223	10	.	.	PUNCT
ajis02-70	224	1	alternatively	alternatively	ADV
ajis02-70	224	2	,	,	PUNCT
ajis02-70	224	3	facilitation	facilitation	NOUN
ajis02-70	224	4	of	of	ADP
ajis02-70	224	5	re	re	NOUN
ajis02-70	224	6	meetings	meeting	NOUN
ajis02-70	224	7	can	can	AUX
ajis02-70	224	8	be	be	AUX
ajis02-70	224	9	enabled	enable	VERB
ajis02-70	224	10	by	by	ADP
ajis02-70	224	11	an	an	DET
ajis02-70	224	12	independent	independent	ADJ
ajis02-70	224	13	trained	train	VERB
ajis02-70	224	14	facilitator	facilitator	NOUN
ajis02-70	224	15	.	.	PUNCT
ajis02-70	225	1	provider	provider	NOUN
ajis02-70	225	2	teams	team	NOUN
ajis02-70	225	3	may	may	AUX
ajis02-70	225	4	also	also	ADV
ajis02-70	225	5	need	need	VERB
ajis02-70	225	6	training	training	NOUN
ajis02-70	225	7	in	in	ADP
ajis02-70	225	8	the	the	DET
ajis02-70	225	9	skills	skill	NOUN
ajis02-70	225	10	required	require	VERB
ajis02-70	225	11	for	for	ADP
ajis02-70	225	12	negotiating	negotiate	VERB
ajis02-70	225	13	service	service	NOUN
ajis02-70	225	14	requirements	requirement	NOUN
ajis02-70	225	15	with	with	ADP
ajis02-70	225	16	customers	customer	NOUN
ajis02-70	225	17	.	.	PUNCT
ajis02-70	226	1	our	our	PRON
ajis02-70	226	2	study	study	NOUN
ajis02-70	226	3	suggests	suggest	VERB
ajis02-70	226	4	that	that	SCONJ
ajis02-70	226	5	in	in	ADP
ajis02-70	226	6	the	the	DET
ajis02-70	226	7	new	new	ADJ
ajis02-70	226	8	it	it	PRON
ajis02-70	226	9	services	service	NOUN
ajis02-70	226	10	era	era	NOUN
ajis02-70	226	11	,	,	PUNCT
ajis02-70	226	12	new	new	ADJ
ajis02-70	226	13	techniques	technique	NOUN
ajis02-70	226	14	and	and	CCONJ
ajis02-70	226	15	approaches	approach	NOUN
ajis02-70	226	16	are	be	AUX
ajis02-70	226	17	needed	need	VERB
ajis02-70	226	18	for	for	ADP
ajis02-70	226	19	eliciting	elicit	VERB
ajis02-70	226	20	and	and	CCONJ
ajis02-70	226	21	determining	determine	VERB
ajis02-70	226	22	provider	provider	NOUN
ajis02-70	226	23	and	and	CCONJ
ajis02-70	226	24	customer	customer	NOUN
ajis02-70	226	25	requirements	requirement	NOUN
ajis02-70	226	26	.	.	PUNCT
ajis02-70	227	1	new	new	ADJ
ajis02-70	227	2	methods	method	NOUN
ajis02-70	227	3	should	should	AUX
ajis02-70	227	4	involve	involve	VERB
ajis02-70	227	5	key	key	ADJ
ajis02-70	227	6	stakeholder	stakeholder	NOUN
ajis02-70	227	7	groups	group	NOUN
ajis02-70	227	8	equitably	equitably	ADV
ajis02-70	227	9	and	and	CCONJ
ajis02-70	227	10	more	more	ADV
ajis02-70	227	11	closely	closely	ADV
ajis02-70	227	12	negotiate	negotiate	VERB
ajis02-70	227	13	the	the	DET
ajis02-70	227	14	sometimesconflicting	sometimesconflicting	NOUN
ajis02-70	227	15	provider	provider	NOUN
ajis02-70	227	16	and	and	CCONJ
ajis02-70	227	17	customer	customer	NOUN
ajis02-70	227	18	service	service	NOUN
ajis02-70	227	19	needs	need	NOUN
ajis02-70	227	20	.	.	PUNCT
ajis02-70	228	1	references	reference	NOUN
ajis02-70	228	2	baresi	baresi	PROPN
ajis02-70	228	3	,	,	PUNCT
ajis02-70	228	4	l.	l.	PROPN
ajis02-70	228	5	(	(	PUNCT
ajis02-70	228	6	2004	2004	NUM
ajis02-70	228	7	)	)	PUNCT
ajis02-70	228	8	call	call	NOUN
ajis02-70	228	9	for	for	ADP
ajis02-70	228	10	papers	paper	NOUN
ajis02-70	228	11	,	,	PUNCT
ajis02-70	228	12	sore'04	sore'04	PROPN
ajis02-70	228	13	(	(	PUNCT
ajis02-70	228	14	service	service	NOUN
ajis02-70	228	15	-	-	PUNCT
ajis02-70	228	16	oriented	orient	VERB
ajis02-70	228	17	requirements	requirement	NOUN
ajis02-70	228	18	engineering	engineering	NOUN
ajis02-70	228	19	)	)	PUNCT
ajis02-70	228	20	workshop	workshop	NOUN
ajis02-70	228	21	,	,	PUNCT
ajis02-70	228	22	japan	japan	PROPN
ajis02-70	228	23	,	,	PUNCT
ajis02-70	228	24	available	available	ADJ
ajis02-70	228	25	on	on	ADP
ajis02-70	228	26	world	world	NOUN
ajis02-70	228	27	wide	wide	ADJ
ajis02-70	228	28	web	web	NOUN
ajis02-70	228	29	at	at	ADP
ajis02-70	228	30	:	:	PUNCT
ajis02-70	228	31	http://serl.cs.colorado.edu/~serl/seworld/database/4128.html	http://serl.cs.colorado.edu/~serl/seworld/database/4128.html	PROPN
ajis02-70	228	32	barker	barker	PROPN
ajis02-70	228	33	,	,	PUNCT
ajis02-70	228	34	d.	d.	PROPN
ajis02-70	228	35	(	(	PUNCT
ajis02-70	228	36	2004	2004	NUM
ajis02-70	228	37	)	)	PUNCT
ajis02-70	228	38	itsmf	itsmf	NOUN
ajis02-70	228	39	–	–	PUNCT
ajis02-70	228	40	itil	itil	PROPN
ajis02-70	228	41	best	good	ADJ
ajis02-70	228	42	practice	practice	NOUN
ajis02-70	228	43	:	:	PUNCT
ajis02-70	228	44	are	be	AUX
ajis02-70	228	45	we	we	PRON
ajis02-70	228	46	getting	get	VERB
ajis02-70	228	47	the	the	DET
ajis02-70	228	48	message	message	NOUN
ajis02-70	228	49	?	?	PUNCT
ajis02-70	229	1	servicetalk	servicetalk	PROPN
ajis02-70	229	2	journal	journal	NOUN
ajis02-70	229	3	of	of	ADP
ajis02-70	229	4	it	it	PRON
ajis02-70	229	5	service	service	PROPN
ajis02-70	229	6	management	management	NOUN
ajis02-70	229	7	forum	forum	PROPN
ajis02-70	229	8	,	,	PUNCT
ajis02-70	229	9	66	66	NUM
ajis02-70	229	10	,	,	PUNCT
ajis02-70	229	11	april	april	PROPN
ajis02-70	229	12	,	,	PUNCT
ajis02-70	229	13	p.	p.	NOUN
ajis02-70	229	14	3	3	NUM
ajis02-70	229	15	,	,	PUNCT
ajis02-70	229	16	graeme	graeme	PROPN
ajis02-70	229	17	burn	burn	NOUN
ajis02-70	229	18	productions	production	NOUN
ajis02-70	229	19	,	,	PUNCT
ajis02-70	229	20	available	available	ADJ
ajis02-70	229	21	on	on	ADP
ajis02-70	229	22	world	world	NOUN
ajis02-70	229	23	wide	wide	ADJ
ajis02-70	229	24	web	web	NOUN
ajis02-70	229	25	at	at	ADP
ajis02-70	229	26	:	:	PUNCT
ajis02-70	229	27	http://www.itsmf.ro/downloads/april-04.pdf	http://www.itsmf.ro/downloads/april-04.pdf	PROPN
ajis02-70	229	28	boehm	boehm	PROPN
ajis02-70	229	29	,	,	PUNCT
ajis02-70	229	30	b.w	b.w	PROPN
ajis02-70	229	31	.	.	PROPN
ajis02-70	229	32	&	&	CCONJ
ajis02-70	229	33	ross	ross	PROPN
ajis02-70	229	34	,	,	PUNCT
ajis02-70	229	35	r.	r.	PROPN
ajis02-70	229	36	(	(	PUNCT
ajis02-70	229	37	1989	1989	NUM
ajis02-70	229	38	)	)	PUNCT
ajis02-70	229	39	theory	theory	NOUN
ajis02-70	229	40	-	-	PUNCT
ajis02-70	229	41	w	w	NOUN
ajis02-70	229	42	software	software	NOUN
ajis02-70	229	43	project	project	NOUN
ajis02-70	229	44	management	management	NOUN
ajis02-70	229	45	principles	principle	NOUN
ajis02-70	229	46	and	and	CCONJ
ajis02-70	229	47	examples	example	NOUN
ajis02-70	229	48	,	,	PUNCT
ajis02-70	229	49	ieee	ieee	NOUN
ajis02-70	229	50	transactions	transaction	NOUN
ajis02-70	229	51	on	on	ADP
ajis02-70	229	52	software	software	NOUN
ajis02-70	229	53	engineering	engineering	NOUN
ajis02-70	229	54	,	,	PUNCT
ajis02-70	229	55	15(7	15(7	NUM
ajis02-70	229	56	):	):	PUNCT
ajis02-70	229	57	pp	pp	ADP
ajis02-70	229	58	902	902	NUM
ajis02-70	229	59	-	-	PUNCT
ajis02-70	229	60	916	916	NUM
ajis02-70	229	61	.	.	PUNCT
ajis02-70	230	1	bohmann	bohmann	PROPN
ajis02-70	230	2	,	,	PUNCT
ajis02-70	230	3	t.	t.	PROPN
ajis02-70	230	4	,	,	PUNCT
ajis02-70	230	5	junginger	junginger	NOUN
ajis02-70	230	6	,	,	PUNCT
ajis02-70	230	7	m.	m.	NOUN
ajis02-70	230	8	&	&	CCONJ
ajis02-70	230	9	krcmar	krcmar	PROPN
ajis02-70	230	10	,	,	PUNCT
ajis02-70	230	11	h.	h.	PROPN
ajis02-70	230	12	(	(	PUNCT
ajis02-70	230	13	2003	2003	NUM
ajis02-70	230	14	)	)	PUNCT
ajis02-70	230	15	modular	modular	ADJ
ajis02-70	230	16	service	service	NOUN
ajis02-70	230	17	architectures	architecture	NOUN
ajis02-70	230	18	:	:	PUNCT
ajis02-70	230	19	a	a	DET
ajis02-70	230	20	concept	concept	NOUN
ajis02-70	230	21	and	and	CCONJ
ajis02-70	230	22	method	method	NOUN
ajis02-70	230	23	for	for	ADP
ajis02-70	230	24	engineering	engineer	VERB
ajis02-70	230	25	it	it	PRON
ajis02-70	230	26	services	service	NOUN
ajis02-70	230	27	,	,	PUNCT
ajis02-70	230	28	proceedings	proceeding	NOUN
ajis02-70	230	29	of	of	ADP
ajis02-70	230	30	36th	36th	ADJ
ajis02-70	230	31	hawaii	hawaii	PROPN
ajis02-70	230	32	international	international	ADJ
ajis02-70	230	33	conference	conference	NOUN
ajis02-70	230	34	on	on	ADP
ajis02-70	230	35	system	system	NOUN
ajis02-70	230	36	sciences	science	NOUN
ajis02-70	230	37	(	(	PUNCT
ajis02-70	230	38	hicss	hicss	PROPN
ajis02-70	230	39	2003	2003	NUM
ajis02-70	230	40	)	)	PUNCT
ajis02-70	230	41	,	,	PUNCT
ajis02-70	230	42	ieee	ieee	NOUN
ajis02-70	230	43	society	society	PROPN
ajis02-70	230	44	press	press	PROPN
ajis02-70	230	45	.	.	PUNCT
ajis02-70	231	1	budgen	budgen	PROPN
ajis02-70	231	2	,	,	PUNCT
ajis02-70	231	3	d.	d.	PROPN
ajis02-70	231	4	,	,	PUNCT
ajis02-70	231	5	brereton	brereton	NOUN
ajis02-70	231	6	,	,	PUNCT
ajis02-70	231	7	p.	p.	PROPN
ajis02-70	231	8	&	&	CCONJ
ajis02-70	231	9	turner	turner	PROPN
ajis02-70	231	10	,	,	PUNCT
ajis02-70	231	11	m.	m.	NOUN
ajis02-70	231	12	(	(	PUNCT
ajis02-70	231	13	2004	2004	NUM
ajis02-70	231	14	)	)	PUNCT
ajis02-70	231	15	codifying	codify	VERB
ajis02-70	231	16	a	a	DET
ajis02-70	231	17	service	service	NOUN
ajis02-70	231	18	architectural	architectural	ADJ
ajis02-70	231	19	style	style	NOUN
ajis02-70	231	20	,	,	PUNCT
ajis02-70	231	21	ajis	ajis	ADV
ajis02-70	231	22	vol	vol	VERB
ajis02-70	231	23	13	13	NUM
ajis02-70	231	24	,	,	PUNCT
ajis02-70	231	25	no	no	INTJ
ajis02-70	231	26	.	.	NOUN
ajis02-70	231	27	1	1	NUM
ajis02-70	231	28	september	september	PROPN
ajis02-70	231	29	2005	2005	NUM
ajis02-70	231	30	189	189	NUM
ajis02-70	231	31	proceedings	proceeding	NOUN
ajis02-70	231	32	of	of	ADP
ajis02-70	231	33	28th	28th	ADJ
ajis02-70	231	34	annual	annual	ADJ
ajis02-70	231	35	international	international	ADJ
ajis02-70	231	36	computer	computer	NOUN
ajis02-70	231	37	software	software	NOUN
ajis02-70	231	38	and	and	CCONJ
ajis02-70	231	39	applications	application	NOUN
ajis02-70	231	40	conference	conference	NOUN
ajis02-70	231	41	compsac	compsac	NOUN
ajis02-70	231	42	2004	2004	NUM
ajis02-70	231	43	,	,	PUNCT
ajis02-70	231	44	hong	hong	PROPN
ajis02-70	231	45	kong	kong	PROPN
ajis02-70	231	46	,	,	PUNCT
ajis02-70	231	47	september	september	PROPN
ajis02-70	231	48	28	28	NUM
ajis02-70	231	49	-	-	SYM
ajis02-70	231	50	30	30	NUM
ajis02-70	231	51	.	.	PUNCT
ajis02-70	231	52	coughlan	coughlan	PROPN
ajis02-70	231	53	,	,	PUNCT
ajis02-70	231	54	j.	j.	PROPN
ajis02-70	231	55	macredie	macredie	PROPN
ajis02-70	231	56	,	,	PUNCT
ajis02-70	231	57	r.	r.	PROPN
ajis02-70	231	58	d.	d.	PROPN
ajis02-70	231	59	(	(	PUNCT
ajis02-70	231	60	2002	2002	NUM
ajis02-70	231	61	)	)	PUNCT
ajis02-70	231	62	effective	effective	ADJ
ajis02-70	231	63	communication	communication	NOUN
ajis02-70	231	64	in	in	ADP
ajis02-70	231	65	requirements	requirement	NOUN
ajis02-70	231	66	elicitation	elicitation	VERB
ajis02-70	231	67	:	:	PUNCT
ajis02-70	231	68	a	a	DET
ajis02-70	231	69	comparison	comparison	NOUN
ajis02-70	231	70	of	of	ADP
ajis02-70	231	71	methodologies	methodology	NOUN
ajis02-70	231	72	.	.	PUNCT
ajis02-70	232	1	journal	journal	NOUN
ajis02-70	232	2	of	of	ADP
ajis02-70	232	3	requirements	requirement	NOUN
ajis02-70	232	4	engineering	engineering	PROPN
ajis02-70	232	5	,	,	PUNCT
ajis02-70	232	6	7(2	7(2	NUM
ajis02-70	232	7	):	):	PUNCT
ajis02-70	232	8	47	47	NUM
ajis02-70	232	9	-	-	SYM
ajis02-70	232	10	60	60	NUM
ajis02-70	232	11	.	.	PUNCT
ajis02-70	233	1	edvardsson	edvardsson	PROPN
ajis02-70	233	2	,	,	PUNCT
ajis02-70	233	3	b.	b.	PROPN
ajis02-70	233	4	,	,	PUNCT
ajis02-70	233	5	gustafsson	gustafsson	PROPN
ajis02-70	233	6	,	,	PUNCT
ajis02-70	233	7	a	a	PRON
ajis02-70	233	8	,	,	PUNCT
ajis02-70	233	9	johnson	johnson	PROPN
ajis02-70	233	10	,	,	PUNCT
ajis02-70	233	11	m.	m.	PROPN
ajis02-70	233	12	d.	d.	PROPN
ajis02-70	233	13	&	&	CCONJ
ajis02-70	233	14	sandén	sandén	PROPN
ajis02-70	233	15	,	,	PUNCT
ajis02-70	233	16	b.	b.	PROPN
ajis02-70	233	17	(	(	PUNCT
ajis02-70	233	18	2000	2000	NUM
ajis02-70	233	19	)	)	PUNCT
ajis02-70	233	20	new	new	ADJ
ajis02-70	233	21	service	service	NOUN
ajis02-70	233	22	development	development	NOUN
ajis02-70	233	23	and	and	CCONJ
ajis02-70	233	24	innovation	innovation	NOUN
ajis02-70	233	25	in	in	ADP
ajis02-70	233	26	the	the	DET
ajis02-70	233	27	new	new	ADJ
ajis02-70	233	28	economy	economy	NOUN
ajis02-70	233	29	,	,	PUNCT
ajis02-70	233	30	studentlitteratur	studentlitteratur	PROPN
ajis02-70	233	31	,	,	PUNCT
ajis02-70	233	32	lund	lund	PROPN
ajis02-70	233	33	.	.	PUNCT
ajis02-70	234	1	galliers	gallier	NOUN
ajis02-70	234	2	,	,	PUNCT
ajis02-70	234	3	r.d	r.d	PROPN
ajis02-70	234	4	.	.	PROPN
ajis02-70	234	5	(	(	PUNCT
ajis02-70	234	6	1992	1992	NUM
ajis02-70	234	7	)	)	PUNCT
ajis02-70	234	8	.	.	PUNCT
ajis02-70	235	1	choosing	choose	VERB
ajis02-70	235	2	information	information	NOUN
ajis02-70	235	3	systems	system	NOUN
ajis02-70	235	4	research	research	NOUN
ajis02-70	235	5	approaches	approach	NOUN
ajis02-70	235	6	.	.	PUNCT
ajis02-70	236	1	in	in	ADP
ajis02-70	236	2	r.d	r.d	PROPN
ajis02-70	236	3	.	.	PROPN
ajis02-70	236	4	galliers	gallier	NOUN
ajis02-70	236	5	(	(	PUNCT
ajis02-70	236	6	ed	ed	NOUN
ajis02-70	236	7	)	)	PUNCT
ajis02-70	236	8	information	information	NOUN
ajis02-70	236	9	systems	system	NOUN
ajis02-70	236	10	research	research	NOUN
ajis02-70	236	11	:	:	PUNCT
ajis02-70	236	12	issues	issue	NOUN
ajis02-70	236	13	,	,	PUNCT
ajis02-70	236	14	methods	method	NOUN
ajis02-70	236	15	and	and	CCONJ
ajis02-70	236	16	practical	practical	ADJ
ajis02-70	236	17	guidelines	guideline	NOUN
ajis02-70	236	18	,	,	PUNCT
ajis02-70	236	19	blackwell	blackwell	NOUN
ajis02-70	236	20	scientific	scientific	ADJ
ajis02-70	236	21	publications	publication	NOUN
ajis02-70	236	22	,	,	PUNCT
ajis02-70	236	23	oxford	oxford	PROPN
ajis02-70	236	24	,	,	PUNCT
ajis02-70	236	25	pp	pp	ADJ
ajis02-70	236	26	.	.	PUNCT
ajis02-70	237	1	144	144	NUM
ajis02-70	237	2	162	162	NUM
ajis02-70	237	3	.	.	PUNCT
ajis02-70	238	1	garschhammer	garschhammer	NOUN
ajis02-70	238	2	,	,	PUNCT
ajis02-70	238	3	m.	m.	NOUN
ajis02-70	238	4	,	,	PUNCT
ajis02-70	238	5	hauck	hauck	PROPN
ajis02-70	238	6	,	,	PUNCT
ajis02-70	238	7	r.	r.	PROPN
ajis02-70	238	8	,	,	PUNCT
ajis02-70	238	9	hegering	hegering	NOUN
ajis02-70	238	10	,	,	PUNCT
ajis02-70	238	11	h.g	h.g	PROPN
ajis02-70	238	12	.	.	PROPN
ajis02-70	238	13	,	,	PUNCT
ajis02-70	238	14	kempter	kempter	PROPN
ajis02-70	238	15	,	,	PUNCT
ajis02-70	238	16	b.	b.	PROPN
ajis02-70	238	17	,	,	PUNCT
ajis02-70	238	18	langer	langer	PROPN
ajis02-70	238	19	,	,	PUNCT
ajis02-70	238	20	m.	m.	NOUN
ajis02-70	238	21	,	,	PUNCT
ajis02-70	238	22	nerb	nerb	NOUN
ajis02-70	238	23	,	,	PUNCT
ajis02-70	238	24	m.	m.	NOUN
ajis02-70	238	25	,	,	PUNCT
ajis02-70	238	26	radisic	radisic	ADJ
ajis02-70	238	27	,	,	PUNCT
ajis02-70	238	28	i.	i.	NOUN
ajis02-70	238	29	,	,	PUNCT
ajis02-70	238	30	roelle	roelle	NOUN
ajis02-70	238	31	,	,	PUNCT
ajis02-70	238	32	h.	h.	PROPN
ajis02-70	238	33	&	&	CCONJ
ajis02-70	238	34	schmidt	schmidt	PROPN
ajis02-70	238	35	,	,	PUNCT
ajis02-70	238	36	h.	h.	PROPN
ajis02-70	238	37	(	(	PUNCT
ajis02-70	238	38	2001	2001	NUM
ajis02-70	238	39	)	)	PUNCT
ajis02-70	238	40	towards	towards	ADP
ajis02-70	238	41	generic	generic	ADJ
ajis02-70	238	42	service	service	NOUN
ajis02-70	238	43	management	management	NOUN
ajis02-70	238	44	concepts	concept	NOUN
ajis02-70	238	45	–	–	PUNCT
ajis02-70	238	46	a	a	DET
ajis02-70	238	47	service	service	NOUN
ajis02-70	238	48	model	model	NOUN
ajis02-70	238	49	based	base	VERB
ajis02-70	238	50	approach	approach	NOUN
ajis02-70	238	51	.	.	PUNCT
ajis02-70	239	1	in	in	ADP
ajis02-70	239	2	g.	g.	PROPN
ajis02-70	239	3	pavlou	pavlou	PROPN
ajis02-70	239	4	,	,	PUNCT
ajis02-70	239	5	n.	n.	NOUN
ajis02-70	239	6	anerousis	anerousis	NOUN
ajis02-70	239	7	,	,	PUNCT
ajis02-70	239	8	and	and	CCONJ
ajis02-70	239	9	a.	a.	NOUN
ajis02-70	239	10	liotta	liotta	PROPN
ajis02-70	239	11	,	,	PUNCT
ajis02-70	239	12	eds	eds	PROPN
ajis02-70	239	13	.	.	PROPN
ajis02-70	239	14	,	,	PUNCT
ajis02-70	239	15	proceedings	proceeding	NOUN
ajis02-70	239	16	of	of	ADP
ajis02-70	239	17	the	the	DET
ajis02-70	239	18	7th	7th	ADJ
ajis02-70	239	19	international	international	ADJ
ajis02-70	239	20	ifip	ifip	PROPN
ajis02-70	239	21	/	/	SYM
ajis02-70	239	22	ieee	ieee	NOUN
ajis02-70	239	23	symposium	symposium	NOUN
ajis02-70	239	24	on	on	ADP
ajis02-70	239	25	integrated	integrate	VERB
ajis02-70	239	26	management	management	NOUN
ajis02-70	239	27	(	(	PUNCT
ajis02-70	239	28	i	i	NOUN
ajis02-70	239	29	m	m	VERB
ajis02-70	239	30	2001	2001	NUM
ajis02-70	239	31	)	)	PUNCT
ajis02-70	239	32	,	,	PUNCT
ajis02-70	239	33	seattle	seattle	PROPN
ajis02-70	239	34	,	,	PUNCT
ajis02-70	239	35	washington	washington	PROPN
ajis02-70	239	36	,	,	PUNCT
ajis02-70	239	37	usa	usa	PROPN
ajis02-70	239	38	,	,	PUNCT
ajis02-70	239	39	may	may	AUX
ajis02-70	239	40	,	,	PUNCT
ajis02-70	239	41	ieee	ieee	NOUN
ajis02-70	239	42	publishing	publishing	NOUN
ajis02-70	239	43	.	.	PUNCT
ajis02-70	240	1	goguen	goguen	PROPN
ajis02-70	240	2	,	,	PUNCT
ajis02-70	240	3	j.	j.	PROPN
ajis02-70	240	4	a.	a.	PROPN
ajis02-70	240	5	(	(	PUNCT
ajis02-70	240	6	1994	1994	NUM
ajis02-70	240	7	)	)	PUNCT
ajis02-70	240	8	requirements	requirement	NOUN
ajis02-70	240	9	engineering	engineering	NOUN
ajis02-70	240	10	:	:	PUNCT
ajis02-70	240	11	social	social	ADJ
ajis02-70	240	12	and	and	CCONJ
ajis02-70	240	13	technical	technical	ADJ
ajis02-70	240	14	issues	issue	NOUN
ajis02-70	240	15	.	.	PUNCT
ajis02-70	241	1	academic	academic	ADJ
ajis02-70	241	2	press	press	NOUN
ajis02-70	241	3	.	.	PUNCT
ajis02-70	242	1	goguen	goguen	PROPN
ajis02-70	242	2	,	,	PUNCT
ajis02-70	242	3	j.	j.	PROPN
ajis02-70	242	4	a.	a.	PROPN
ajis02-70	242	5	(	(	PUNCT
ajis02-70	242	6	1997	1997	NUM
ajis02-70	242	7	)	)	PUNCT
ajis02-70	242	8	towards	towards	ADP
ajis02-70	242	9	a	a	DET
ajis02-70	242	10	social	social	ADJ
ajis02-70	242	11	,	,	PUNCT
ajis02-70	242	12	ethical	ethical	ADJ
ajis02-70	242	13	theory	theory	NOUN
ajis02-70	242	14	of	of	ADP
ajis02-70	242	15	information	information	NOUN
ajis02-70	242	16	,	,	PUNCT
ajis02-70	242	17	in	in	ADP
ajis02-70	242	18	social	social	ADJ
ajis02-70	242	19	science	science	NOUN
ajis02-70	242	20	research	research	NOUN
ajis02-70	242	21	,	,	PUNCT
ajis02-70	242	22	technical	technical	ADJ
ajis02-70	242	23	systems	system	NOUN
ajis02-70	242	24	and	and	CCONJ
ajis02-70	242	25	cooperative	cooperative	ADJ
ajis02-70	242	26	work	work	NOUN
ajis02-70	242	27	:	:	PUNCT
ajis02-70	242	28	beyond	beyond	ADP
ajis02-70	242	29	the	the	DET
ajis02-70	242	30	great	great	ADJ
ajis02-70	242	31	divide	divide	NOUN
ajis02-70	242	32	,	,	PUNCT
ajis02-70	242	33	geoffrey	geoffrey	PROPN
ajis02-70	242	34	bowker	bowker	PROPN
ajis02-70	242	35	,	,	PUNCT
ajis02-70	242	36	les	les	PROPN
ajis02-70	242	37	gasser	gasser	NOUN
ajis02-70	242	38	,	,	PUNCT
ajis02-70	242	39	leigh	leigh	PROPN
ajis02-70	242	40	star	star	PROPN
ajis02-70	242	41	and	and	CCONJ
ajis02-70	242	42	william	william	PROPN
ajis02-70	242	43	turner	turner	PROPN
ajis02-70	242	44	(	(	PUNCT
ajis02-70	242	45	ed	ed	NOUN
ajis02-70	242	46	.	.	PUNCT
ajis02-70	242	47	)	)	PUNCT
ajis02-70	242	48	,	,	PUNCT
ajis02-70	242	49	erlbaum	erlbaum	PROPN
ajis02-70	242	50	,	,	PUNCT
ajis02-70	242	51	pp	pp	ADJ
ajis02-70	242	52	.	.	PUNCT
ajis02-70	242	53	2756	2756	NUM
ajis02-70	242	54	.	.	PUNCT
ajis02-70	243	1	hayes	hayes	PROPN
ajis02-70	243	2	,	,	PUNCT
ajis02-70	243	3	s.	s.	PROPN
ajis02-70	243	4	(	(	PUNCT
ajis02-70	243	5	2004	2004	NUM
ajis02-70	243	6	)	)	PUNCT
ajis02-70	243	7	services	service	NOUN
ajis02-70	243	8	defy	defy	VERB
ajis02-70	243	9	gloomy	gloomy	ADJ
ajis02-70	243	10	forecast	forecast	NOUN
ajis02-70	243	11	,	,	PUNCT
ajis02-70	243	12	australian	australian	ADJ
ajis02-70	243	13	it	it	PRON
ajis02-70	243	14	news	news	NOUN
ajis02-70	243	15	,	,	PUNCT
ajis02-70	243	16	july	july	PROPN
ajis02-70	243	17	24	24	NUM
ajis02-70	243	18	,	,	PUNCT
ajis02-70	243	19	available	available	ADJ
ajis02-70	243	20	on	on	ADP
ajis02-70	243	21	world	world	NOUN
ajis02-70	243	22	wide	wide	ADJ
ajis02-70	243	23	web	web	NOUN
ajis02-70	243	24	:	:	PUNCT
ajis02-70	243	25	http://australianit.news.com.au/common/print/0,7208,10254746%5e15317%5e%5enbv%5e	http://australianit.news.com.au/common/print/0,7208,10254746%5e15317%5e%5enbv%5e	PROPN
ajis02-70	243	26	15306,00.html	15306,00.html	NUM
ajis02-70	243	27	hunter	hunter	NOUN
ajis02-70	243	28	,	,	PUNCT
ajis02-70	243	29	a.	a.	NOUN
ajis02-70	243	30	(	(	PUNCT
ajis02-70	243	31	2003	2003	NUM
ajis02-70	243	32	)	)	PUNCT
ajis02-70	243	33	utilisation	utilisation	NOUN
ajis02-70	243	34	of	of	ADP
ajis02-70	243	35	a	a	DET
ajis02-70	243	36	corporate	corporate	ADJ
ajis02-70	243	37	intranet	intranet	NOUN
ajis02-70	243	38	for	for	ADP
ajis02-70	243	39	knowledge	knowledge	NOUN
ajis02-70	243	40	sharing	sharing	NOUN
ajis02-70	243	41	and	and	CCONJ
ajis02-70	243	42	retention	retention	NOUN
ajis02-70	243	43	,	,	PUNCT
ajis02-70	243	44	unpublished	unpublished	ADJ
ajis02-70	243	45	honors	honor	NOUN
ajis02-70	243	46	thesis	thesis	NOUN
ajis02-70	243	47	,	,	PUNCT
ajis02-70	243	48	school	school	NOUN
ajis02-70	243	49	of	of	ADP
ajis02-70	243	50	information	information	NOUN
ajis02-70	243	51	systems	system	NOUN
ajis02-70	243	52	,	,	PUNCT
ajis02-70	243	53	deakin	deakin	PROPN
ajis02-70	243	54	university	university	PROPN
ajis02-70	243	55	,	,	PUNCT
ajis02-70	243	56	melbourne	melbourne	PROPN
ajis02-70	243	57	,	,	PUNCT
ajis02-70	243	58	australia	australia	PROPN
ajis02-70	243	59	.	.	PUNCT
ajis02-70	244	1	idc	idc	PROPN
ajis02-70	244	2	(	(	PUNCT
ajis02-70	244	3	2004	2004	NUM
ajis02-70	244	4	)	)	PUNCT
ajis02-70	244	5	worldwide	worldwide	ADJ
ajis02-70	244	6	web	web	NOUN
ajis02-70	244	7	services	service	NOUN
ajis02-70	244	8	software	software	NOUN
ajis02-70	244	9	forecast	forecast	NOUN
ajis02-70	244	10	,	,	PUNCT
ajis02-70	244	11	2004	2004	NUM
ajis02-70	244	12	-	-	SYM
ajis02-70	244	13	2008	2008	NUM
ajis02-70	244	14	:	:	PUNCT
ajis02-70	244	15	cautious	cautious	ADJ
ajis02-70	244	16	adoption	adoption	NOUN
ajis02-70	244	17	continues	continue	VERB
ajis02-70	244	18	,	,	PUNCT
ajis02-70	244	19	report	report	VERB
ajis02-70	244	20	#	#	SYM
ajis02-70	244	21	31079	31079	NUM
ajis02-70	244	22	,	,	PUNCT
ajis02-70	244	23	idc	idc	PROPN
ajis02-70	244	24	.	.	PROPN
ajis02-70	244	25	available	available	ADJ
ajis02-70	244	26	on	on	ADP
ajis02-70	244	27	world	world	NOUN
ajis02-70	244	28	wide	wide	ADJ
ajis02-70	244	29	web	web	NOUN
ajis02-70	244	30	at	at	ADP
ajis02-70	244	31	:	:	PUNCT
ajis02-70	244	32	http://www.idc.com/getdoc.jsp?containerid=pr2004_04_13_090643	http://www.idc.com/getdoc.jsp?containerid=pr2004_04_13_090643	PROPN
ajis02-70	244	33	kotonya	kotonya	PROPN
ajis02-70	244	34	,	,	PUNCT
ajis02-70	244	35	g.	g.	PROPN
ajis02-70	244	36	&	&	CCONJ
ajis02-70	244	37	sommerville	sommerville	PROPN
ajis02-70	244	38	,	,	PUNCT
ajis02-70	244	39	i.	i.	PROPN
ajis02-70	244	40	(	(	PUNCT
ajis02-70	244	41	1998	1998	NUM
ajis02-70	244	42	)	)	PUNCT
ajis02-70	244	43	requirements	requirement	NOUN
ajis02-70	244	44	engineering	engineering	NOUN
ajis02-70	244	45	:	:	PUNCT
ajis02-70	244	46	processes	process	NOUN
ajis02-70	244	47	and	and	CCONJ
ajis02-70	244	48	techniques	technique	NOUN
ajis02-70	244	49	,	,	PUNCT
ajis02-70	244	50	john	john	PROPN
ajis02-70	244	51	wiley	wiley	PROPN
ajis02-70	244	52	and	and	CCONJ
ajis02-70	244	53	sons	son	NOUN
ajis02-70	244	54	.	.	PUNCT
ajis02-70	245	1	layzell	layzell	NOUN
ajis02-70	245	2	,	,	PUNCT
ajis02-70	245	3	p.	p.	PROPN
ajis02-70	245	4	,	,	PUNCT
ajis02-70	245	5	bennett	bennett	PROPN
ajis02-70	245	6	,	,	PUNCT
ajis02-70	245	7	k.h	k.h	PROPN
ajis02-70	245	8	.	.	PROPN
ajis02-70	245	9	,	,	PUNCT
ajis02-70	245	10	budgen	budgen	PROPN
ajis02-70	245	11	,	,	PUNCT
ajis02-70	245	12	d.	d.	PROPN
ajis02-70	245	13	,	,	PUNCT
ajis02-70	245	14	brereton	brereton	NOUN
ajis02-70	245	15	,	,	PUNCT
ajis02-70	245	16	p.	p.	NOUN
ajis02-70	245	17	,	,	PUNCT
ajis02-70	245	18	macaulay	macaulay	PROPN
ajis02-70	245	19	,	,	PUNCT
ajis02-70	245	20	l.	l.	PROPN
ajis02-70	245	21	&	&	CCONJ
ajis02-70	245	22	munro	munro	PROPN
ajis02-70	245	23	,	,	PUNCT
ajis02-70	245	24	m.	m.	NOUN
ajis02-70	245	25	(	(	PUNCT
ajis02-70	245	26	2000	2000	NUM
ajis02-70	245	27	)	)	PUNCT
ajis02-70	245	28	service	service	NOUN
ajis02-70	245	29	-	-	PUNCT
ajis02-70	245	30	based	base	VERB
ajis02-70	245	31	software	software	NOUN
ajis02-70	245	32	:	:	PUNCT
ajis02-70	245	33	the	the	DET
ajis02-70	245	34	future	future	NOUN
ajis02-70	245	35	for	for	ADP
ajis02-70	245	36	flexible	flexible	ADJ
ajis02-70	245	37	software	software	NOUN
ajis02-70	245	38	,	,	PUNCT
ajis02-70	245	39	proceedings	proceeding	NOUN
ajis02-70	245	40	of	of	ADP
ajis02-70	245	41	asia	asia	PROPN
ajis02-70	245	42	-	-	PUNCT
ajis02-70	245	43	pacific	pacific	PROPN
ajis02-70	245	44	software	software	PROPN
ajis02-70	245	45	engineering	engineering	NOUN
ajis02-70	245	46	conference	conference	NOUN
ajis02-70	245	47	,	,	PUNCT
ajis02-70	245	48	5	5	NUM
ajis02-70	245	49	-	-	SYM
ajis02-70	245	50	8	8	NUM
ajis02-70	245	51	december	december	PROPN
ajis02-70	245	52	,	,	PUNCT
ajis02-70	245	53	singapore	singapore	PROPN
ajis02-70	245	54	.	.	PUNCT
ajis02-70	246	1	lichtenstein	lichtenstein	PROPN
ajis02-70	246	2	,	,	PUNCT
ajis02-70	246	3	s.	s.	PROPN
ajis02-70	246	4	,	,	PUNCT
ajis02-70	246	5	hunter	hunter	NOUN
ajis02-70	246	6	,	,	PUNCT
ajis02-70	246	7	a.	a.	NOUN
ajis02-70	246	8	&	&	CCONJ
ajis02-70	246	9	mustard	mustard	PROPN
ajis02-70	246	10	,	,	PUNCT
ajis02-70	246	11	j.	j.	PROPN
ajis02-70	246	12	(	(	PUNCT
ajis02-70	246	13	2004	2004	NUM
ajis02-70	246	14	)	)	PUNCT
ajis02-70	246	15	utilisation	utilisation	NOUN
ajis02-70	246	16	of	of	ADP
ajis02-70	246	17	intranets	intranet	NOUN
ajis02-70	246	18	for	for	ADP
ajis02-70	246	19	knowledge	knowledge	NOUN
ajis02-70	246	20	sharing	sharing	NOUN
ajis02-70	246	21	:	:	PUNCT
ajis02-70	246	22	a	a	DET
ajis02-70	246	23	socio	socio	NOUN
ajis02-70	246	24	-	-	PUNCT
ajis02-70	246	25	technical	technical	ADJ
ajis02-70	246	26	study	study	NOUN
ajis02-70	246	27	,	,	PUNCT
ajis02-70	246	28	proceedings	proceeding	NOUN
ajis02-70	246	29	of	of	ADP
ajis02-70	246	30	australasian	australasian	ADJ
ajis02-70	246	31	conference	conference	NOUN
ajis02-70	246	32	on	on	ADP
ajis02-70	246	33	information	information	NOUN
ajis02-70	246	34	systems	system	NOUN
ajis02-70	246	35	(	(	PUNCT
ajis02-70	246	36	acis	acis	PROPN
ajis02-70	246	37	2004	2004	NUM
ajis02-70	246	38	)	)	PUNCT
ajis02-70	246	39	,	,	PUNCT
ajis02-70	246	40	tasmania	tasmania	PROPN
ajis02-70	246	41	,	,	PUNCT
ajis02-70	246	42	hobart	hobart	PROPN
ajis02-70	246	43	.	.	PUNCT
ajis02-70	246	44	lichtenstein	lichtenstein	PROPN
ajis02-70	246	45	,	,	PUNCT
ajis02-70	246	46	s.	s.	PROPN
ajis02-70	246	47	&	&	CCONJ
ajis02-70	246	48	hunter	hunter	PROPN
ajis02-70	246	49	,	,	PUNCT
ajis02-70	246	50	a.	a.	NOUN
ajis02-70	246	51	(	(	PUNCT
ajis02-70	246	52	2005	2005	NUM
ajis02-70	246	53	)	)	PUNCT
ajis02-70	246	54	considering	consider	VERB
ajis02-70	246	55	the	the	DET
ajis02-70	246	56	receiver	receiver	NOUN
ajis02-70	246	57	in	in	ADP
ajis02-70	246	58	knowledge	knowledge	NOUN
ajis02-70	246	59	sharing	sharing	NOUN
ajis02-70	246	60	:	:	PUNCT
ajis02-70	246	61	when	when	SCONJ
ajis02-70	246	62	the	the	DET
ajis02-70	246	63	receiver	receiver	NOUN
ajis02-70	246	64	seems	seem	VERB
ajis02-70	246	65	ready	ready	ADJ
ajis02-70	246	66	the	the	DET
ajis02-70	246	67	sharer	sharer	NOUN
ajis02-70	246	68	appears	appear	VERB
ajis02-70	246	69	,	,	PUNCT
ajis02-70	246	70	in	in	ADP
ajis02-70	246	71	proceedings	proceeding	NOUN
ajis02-70	246	72	of	of	ADP
ajis02-70	246	73	7th	7th	ADJ
ajis02-70	246	74	australian	australian	ADJ
ajis02-70	246	75	conference	conference	NOUN
ajis02-70	246	76	on	on	ADP
ajis02-70	246	77	knowledge	knowledge	NOUN
ajis02-70	246	78	management	management	NOUN
ajis02-70	246	79	and	and	CCONJ
ajis02-70	246	80	intelligent	intelligent	ADJ
ajis02-70	246	81	decision	decision	NOUN
ajis02-70	246	82	support	support	NOUN
ajis02-70	246	83	(	(	PUNCT
ajis02-70	246	84	ackmids	ackmid	NOUN
ajis02-70	246	85	2004	2004	NUM
ajis02-70	246	86	)	)	PUNCT
ajis02-70	246	87	,	,	PUNCT
ajis02-70	246	88	monash	monash	PROPN
ajis02-70	246	89	university	university	PROPN
ajis02-70	246	90	,	,	PUNCT
ajis02-70	246	91	melbourne	melbourne	PROPN
ajis02-70	246	92	,	,	PUNCT
ajis02-70	246	93	australia	australia	PROPN
ajis02-70	246	94	.	.	PUNCT
ajis02-70	247	1	macaulay	macaulay	PROPN
ajis02-70	247	2	,	,	PUNCT
ajis02-70	247	3	l.	l.	PROPN
ajis02-70	247	4	a.	a.	PROPN
ajis02-70	247	5	(	(	PUNCT
ajis02-70	247	6	1996	1996	NUM
ajis02-70	247	7	)	)	PUNCT
ajis02-70	247	8	requirements	requirement	NOUN
ajis02-70	247	9	engineering	engineering	NOUN
ajis02-70	247	10	,	,	PUNCT
ajis02-70	247	11	springer	springer	NOUN
ajis02-70	247	12	,	,	PUNCT
ajis02-70	247	13	london	london	PROPN
ajis02-70	247	14	.	.	PUNCT
ajis02-70	248	1	mavin	mavin	PROPN
ajis02-70	248	2	a.	a.	PROPN
ajis02-70	248	3	&	&	CCONJ
ajis02-70	248	4	maiden	maiden	PROPN
ajis02-70	248	5	n.a.m	n.a.m	PROPN
ajis02-70	248	6	.	.	PUNCT
ajis02-70	249	1	(	(	PUNCT
ajis02-70	249	2	2003	2003	NUM
ajis02-70	249	3	)	)	PUNCT
ajis02-70	249	4	determining	determine	VERB
ajis02-70	249	5	socio	socio	NOUN
ajis02-70	249	6	-	-	PUNCT
ajis02-70	249	7	technical	technical	ADJ
ajis02-70	249	8	systems	system	NOUN
ajis02-70	249	9	requirements	requirement	NOUN
ajis02-70	249	10	:	:	PUNCT
ajis02-70	249	11	experiences	experience	NOUN
ajis02-70	249	12	with	with	ADP
ajis02-70	249	13	generating	generate	VERB
ajis02-70	249	14	and	and	CCONJ
ajis02-70	249	15	walking	walk	VERB
ajis02-70	249	16	through	through	ADP
ajis02-70	249	17	scenarios	scenario	NOUN
ajis02-70	249	18	,	,	PUNCT
ajis02-70	249	19	proceedings	proceeding	NOUN
ajis02-70	249	20	11th	11th	ADJ
ajis02-70	249	21	international	international	ADJ
ajis02-70	249	22	conference	conference	NOUN
ajis02-70	249	23	on	on	ADP
ajis02-70	249	24	requirements	requirement	NOUN
ajis02-70	249	25	engineering	engineering	PROPN
ajis02-70	249	26	,	,	PUNCT
ajis02-70	249	27	ieee	ieee	NOUN
ajis02-70	249	28	computer	computer	NOUN
ajis02-70	249	29	society	society	NOUN
ajis02-70	249	30	ajis	ajis	ADV
ajis02-70	249	31	vol	vol	VERB
ajis02-70	249	32	13	13	NUM
ajis02-70	249	33	,	,	PUNCT
ajis02-70	249	34	no	no	INTJ
ajis02-70	249	35	.	.	NOUN
ajis02-70	249	36	1	1	NUM
ajis02-70	249	37	september	september	PROPN
ajis02-70	249	38	2005	2005	NUM
ajis02-70	249	39	190	190	NUM
ajis02-70	249	40	press	press	NOUN
ajis02-70	249	41	,	,	PUNCT
ajis02-70	249	42	pp	pp	ADJ
ajis02-70	249	43	.	.	PUNCT
ajis02-70	250	1	213	213	NUM
ajis02-70	250	2	-	-	SYM
ajis02-70	250	3	222	222	NUM
ajis02-70	250	4	.	.	PUNCT
ajis02-70	250	5	mayerl	mayerl	NOUN
ajis02-70	250	6	,	,	PUNCT
ajis02-70	250	7	c.	c.	PROPN
ajis02-70	250	8	,	,	PUNCT
ajis02-70	250	9	nochta	nochta	PROPN
ajis02-70	250	10	,	,	PUNCT
ajis02-70	250	11	z.	z.	PROPN
ajis02-70	250	12	,	,	PUNCT
ajis02-70	250	13	muller	muller	NOUN
ajis02-70	250	14	,	,	PUNCT
ajis02-70	250	15	m.	m.	NOUN
ajis02-70	250	16	,	,	PUNCT
ajis02-70	250	17	schauer	schauer	NOUN
ajis02-70	250	18	,	,	PUNCT
ajis02-70	250	19	m.	m.	NOUN
ajis02-70	250	20	,	,	PUNCT
ajis02-70	250	21	uremovic	uremovic	ADJ
ajis02-70	250	22	,	,	PUNCT
ajis02-70	250	23	a.	a.	PROPN
ajis02-70	250	24	&	&	CCONJ
ajis02-70	250	25	abeck	abeck	PROPN
ajis02-70	250	26	,	,	PUNCT
ajis02-70	250	27	s.	s.	PROPN
ajis02-70	250	28	(	(	PUNCT
ajis02-70	250	29	2000	2000	NUM
ajis02-70	250	30	)	)	PUNCT
ajis02-70	250	31	specification	specification	NOUN
ajis02-70	250	32	of	of	ADP
ajis02-70	250	33	a	a	DET
ajis02-70	250	34	service	service	NOUN
ajis02-70	250	35	management	management	NOUN
ajis02-70	250	36	architecture	architecture	NOUN
ajis02-70	250	37	to	to	PART
ajis02-70	250	38	run	run	VERB
ajis02-70	250	39	distributed	distributed	ADJ
ajis02-70	250	40	and	and	CCONJ
ajis02-70	250	41	networked	networked	ADJ
ajis02-70	250	42	systems	system	NOUN
ajis02-70	250	43	,	,	PUNCT
ajis02-70	250	44	lecture	lecture	NOUN
ajis02-70	250	45	notes	note	NOUN
ajis02-70	250	46	in	in	ADP
ajis02-70	250	47	computer	computer	NOUN
ajis02-70	250	48	science	science	NOUN
ajis02-70	250	49	and	and	CCONJ
ajis02-70	250	50	proceedings	proceeding	NOUN
ajis02-70	250	51	of	of	ADP
ajis02-70	250	52	3rd	3rd	PROPN
ajis02-70	250	53	international	international	ADJ
ajis02-70	250	54	ifip	ifip	PROPN
ajis02-70	250	55	/	/	SYM
ajis02-70	250	56	gi	gi	X
ajis02-70	250	57	working	working	NOUN
ajis02-70	250	58	conference	conference	NOUN
ajis02-70	250	59	on	on	ADP
ajis02-70	250	60	trends	trend	NOUN
ajis02-70	250	61	in	in	ADP
ajis02-70	250	62	distributed	distributed	ADJ
ajis02-70	250	63	systems	system	NOUN
ajis02-70	250	64	:	:	PUNCT
ajis02-70	250	65	towards	towards	ADP
ajis02-70	250	66	a	a	DET
ajis02-70	250	67	universal	universal	ADJ
ajis02-70	250	68	service	service	NOUN
ajis02-70	250	69	market	market	NOUN
ajis02-70	250	70	,	,	PUNCT
ajis02-70	250	71	pp	pp	ADV
ajis02-70	250	72	.	.	PUNCT
ajis02-70	251	1	258	258	NUM
ajis02-70	251	2	–	–	SYM
ajis02-70	251	3	269	269	NUM
ajis02-70	251	4	.	.	PUNCT
ajis02-70	251	5	mayring	mayring	NOUN
ajis02-70	251	6	,	,	PUNCT
ajis02-70	251	7	p.	p.	NOUN
ajis02-70	251	8	(	(	PUNCT
ajis02-70	251	9	2000	2000	NUM
ajis02-70	251	10	)	)	PUNCT
ajis02-70	251	11	.	.	PUNCT
ajis02-70	252	1	qualitative	qualitative	ADJ
ajis02-70	252	2	content	content	NOUN
ajis02-70	252	3	analysis	analysis	NOUN
ajis02-70	252	4	.	.	PUNCT
ajis02-70	253	1	qualitative	qualitative	ADJ
ajis02-70	253	2	social	social	ADJ
ajis02-70	253	3	research	research	NOUN
ajis02-70	253	4	forum	forum	PROPN
ajis02-70	253	5	,	,	PUNCT
ajis02-70	253	6	1(2	1(2	NUM
ajis02-70	253	7	)	)	PUNCT
ajis02-70	253	8	.	.	PUNCT
ajis02-70	254	1	available	available	ADJ
ajis02-70	254	2	on	on	ADP
ajis02-70	254	3	the	the	DET
ajis02-70	254	4	world	world	NOUN
ajis02-70	254	5	wide	wide	ADJ
ajis02-70	254	6	web	web	NOUN
ajis02-70	254	7	at	at	ADP
ajis02-70	254	8	:	:	PUNCT
ajis02-70	254	9	http://www.qualitative-research.net/fqs-texte/2-00/2-00mayring-e.htm	http://www.qualitative-research.net/fqs-texte/2-00/2-00mayring-e.htm	PROPN
ajis02-70	254	10	mcbride	mcbride	PROPN
ajis02-70	254	11	,	,	PUNCT
ajis02-70	254	12	n.	n.	PROPN
ajis02-70	254	13	(	(	PUNCT
ajis02-70	254	14	2002	2002	NUM
ajis02-70	254	15	)	)	PUNCT
ajis02-70	254	16	the	the	DET
ajis02-70	254	17	conceptual	conceptual	ADJ
ajis02-70	254	18	development	development	NOUN
ajis02-70	254	19	of	of	ADP
ajis02-70	254	20	organisational	organisational	ADJ
ajis02-70	254	21	it	it	PRON
ajis02-70	254	22	structure	structure	NOUN
ajis02-70	254	23	and	and	CCONJ
ajis02-70	254	24	strategy	strategy	NOUN
ajis02-70	254	25	with	with	ADP
ajis02-70	254	26	a	a	DET
ajis02-70	254	27	service	service	NOUN
ajis02-70	254	28	focus	focus	NOUN
ajis02-70	254	29	,	,	PUNCT
ajis02-70	254	30	proceedings	proceeding	NOUN
ajis02-70	254	31	of	of	ADP
ajis02-70	254	32	the	the	DET
ajis02-70	254	33	7th	7th	ADJ
ajis02-70	254	34	annual	annual	ADJ
ajis02-70	254	35	conference	conference	NOUN
ajis02-70	254	36	of	of	ADP
ajis02-70	254	37	the	the	DET
ajis02-70	254	38	uk	uk	PROPN
ajis02-70	254	39	academy	academy	PROPN
ajis02-70	254	40	of	of	ADP
ajis02-70	254	41	information	information	NOUN
ajis02-70	254	42	systems	system	NOUN
ajis02-70	254	43	,	,	PUNCT
ajis02-70	254	44	university	university	NOUN
ajis02-70	254	45	of	of	ADP
ajis02-70	254	46	leeds	leed	NOUN
ajis02-70	254	47	,	,	PUNCT
ajis02-70	254	48	10	10	NUM
ajis02-70	254	49	-	-	PUNCT
ajis02-70	254	50	12th	12th	NOUN
ajis02-70	254	51	april	april	PROPN
ajis02-70	254	52	.	.	PUNCT
ajis02-70	255	1	mingay	mingay	PROPN
ajis02-70	255	2	,	,	PUNCT
ajis02-70	255	3	s.	s.	PROPN
ajis02-70	255	4	,	,	PUNCT
ajis02-70	255	5	furlonger	furlonger	PROPN
ajis02-70	255	6	,	,	PUNCT
ajis02-70	255	7	j.	j.	PROPN
ajis02-70	255	8	,	,	PUNCT
ajis02-70	255	9	magee	magee	PROPN
ajis02-70	255	10	,	,	PUNCT
ajis02-70	255	11	f.	f.	PROPN
ajis02-70	255	12	&	&	CCONJ
ajis02-70	255	13	andren	andren	PROPN
ajis02-70	255	14	,	,	PUNCT
ajis02-70	255	15	e.	e.	PROPN
ajis02-70	255	16	(	(	PUNCT
ajis02-70	255	17	1998	1998	NUM
ajis02-70	255	18	)	)	PUNCT
ajis02-70	256	1	the	the	DET
ajis02-70	256	2	five	five	NUM
ajis02-70	256	3	pillars	pillar	NOUN
ajis02-70	256	4	of	of	ADP
ajis02-70	256	5	organizational	organizational	ADJ
ajis02-70	256	6	effectiveness	effectiveness	NOUN
ajis02-70	256	7	,	,	PUNCT
ajis02-70	256	8	gartner	gartner	NOUN
ajis02-70	256	9	:	:	PUNCT
ajis02-70	256	10	r-06	r-06	VERB
ajis02-70	256	11	-	-	PUNCT
ajis02-70	256	12	6660	6660	NUM
ajis02-70	256	13	.	.	PUNCT
ajis02-70	257	1	niessink	niessink	PROPN
ajis02-70	257	2	,	,	PUNCT
ajis02-70	257	3	f.	f.	PROPN
ajis02-70	257	4	&	&	CCONJ
ajis02-70	257	5	vliet	vliet	PROPN
ajis02-70	257	6	,	,	PUNCT
ajis02-70	257	7	h.v	h.v	PROPN
ajis02-70	257	8	.	.	PROPN
ajis02-70	257	9	(	(	PUNCT
ajis02-70	257	10	1998	1998	NUM
ajis02-70	257	11	)	)	PUNCT
ajis02-70	257	12	towards	towards	AUX
ajis02-70	257	13	mature	mature	VERB
ajis02-70	257	14	it	it	PRON
ajis02-70	257	15	services	service	NOUN
ajis02-70	257	16	,	,	PUNCT
ajis02-70	257	17	software	software	NOUN
ajis02-70	257	18	process	process	NOUN
ajis02-70	257	19	improvement	improvement	NOUN
ajis02-70	257	20	and	and	CCONJ
ajis02-70	257	21	practice	practice	NOUN
ajis02-70	257	22	,	,	PUNCT
ajis02-70	257	23	june	june	PROPN
ajis02-70	257	24	,	,	PUNCT
ajis02-70	257	25	4(2	4(2	NUM
ajis02-70	257	26	):	):	PUNCT
ajis02-70	257	27	pp	pp	ADJ
ajis02-70	257	28	.	.	PUNCT
ajis02-70	258	1	55	55	NUM
ajis02-70	258	2	-	-	SYM
ajis02-70	258	3	71	71	NUM
ajis02-70	258	4	.	.	PUNCT
ajis02-70	258	5	nuseibeh	nuseibeh	NOUN
ajis02-70	258	6	,	,	PUNCT
ajis02-70	258	7	b.	b.	PROPN
ajis02-70	258	8	a.	a.	PROPN
ajis02-70	258	9	and	and	CCONJ
ajis02-70	258	10	easterbrook	easterbrook	PROPN
ajis02-70	258	11	,	,	PUNCT
ajis02-70	258	12	s.	s.	PROPN
ajis02-70	258	13	m.	m.	PROPN
ajis02-70	258	14	(	(	PUNCT
ajis02-70	258	15	2000	2000	NUM
ajis02-70	258	16	)	)	PUNCT
ajis02-70	258	17	requirements	requirement	NOUN
ajis02-70	258	18	engineering	engineer	VERB
ajis02-70	258	19	:	:	PUNCT
ajis02-70	258	20	a	a	DET
ajis02-70	258	21	roadmap	roadmap	NOUN
ajis02-70	258	22	,	,	PUNCT
ajis02-70	258	23	in	in	ADP
ajis02-70	258	24	a.	a.	PROPN
ajis02-70	258	25	c.	c.	PROPN
ajis02-70	258	26	w.	w.	PROPN
ajis02-70	258	27	finkelstein	finkelstein	PROPN
ajis02-70	258	28	(	(	PUNCT
ajis02-70	258	29	ed	ed	NOUN
ajis02-70	258	30	.	.	PUNCT
ajis02-70	258	31	)	)	PUNCT
ajis02-70	259	1	the	the	DET
ajis02-70	259	2	future	future	NOUN
ajis02-70	259	3	of	of	ADP
ajis02-70	259	4	software	software	NOUN
ajis02-70	259	5	engineering	engineering	NOUN
ajis02-70	259	6	,	,	PUNCT
ajis02-70	259	7	(	(	PUNCT
ajis02-70	259	8	companion	companion	NOUN
ajis02-70	259	9	volume	volume	NOUN
ajis02-70	259	10	to	to	ADP
ajis02-70	259	11	the	the	DET
ajis02-70	259	12	proceedings	proceeding	NOUN
ajis02-70	259	13	of	of	ADP
ajis02-70	259	14	the	the	DET
ajis02-70	259	15	22nd	22nd	ADJ
ajis02-70	259	16	international	international	ADJ
ajis02-70	259	17	conference	conference	NOUN
ajis02-70	259	18	on	on	ADP
ajis02-70	259	19	software	software	NOUN
ajis02-70	259	20	engineering	engineering	NOUN
ajis02-70	259	21	,	,	PUNCT
ajis02-70	259	22	icse'00	icse'00	PROPN
ajis02-70	259	23	)	)	PUNCT
ajis02-70	259	24	.	.	PUNCT
ajis02-70	260	1	ieee	ieee	PROPN
ajis02-70	260	2	computer	computer	PROPN
ajis02-70	260	3	society	society	PROPN
ajis02-70	260	4	press	press	PROPN
ajis02-70	260	5	.	.	PUNCT
ajis02-70	261	1	peppard	peppard	ADV
ajis02-70	261	2	,	,	PUNCT
ajis02-70	261	3	j.	j.	PROPN
ajis02-70	261	4	(	(	PUNCT
ajis02-70	261	5	2003	2003	NUM
ajis02-70	261	6	)	)	PUNCT
ajis02-70	262	1	managing	manage	VERB
ajis02-70	262	2	it	it	PRON
ajis02-70	262	3	as	as	ADP
ajis02-70	262	4	a	a	DET
ajis02-70	262	5	portfolio	portfolio	NOUN
ajis02-70	262	6	of	of	ADP
ajis02-70	262	7	services	service	NOUN
ajis02-70	262	8	,	,	PUNCT
ajis02-70	262	9	european	european	ADJ
ajis02-70	262	10	management	management	NOUN
ajis02-70	262	11	journal	journal	PROPN
ajis02-70	262	12	,	,	PUNCT
ajis02-70	262	13	21(4	21(4	NUM
ajis02-70	262	14	):	):	PUNCT
ajis02-70	262	15	pp	pp	PROPN
ajis02-70	262	16	.	.	PUNCT
ajis02-70	263	1	467	467	NUM
ajis02-70	263	2	-	-	SYM
ajis02-70	263	3	483	483	NUM
ajis02-70	263	4	.	.	PUNCT
ajis02-70	264	1	rands	rand	NOUN
ajis02-70	264	2	,	,	PUNCT
ajis02-70	264	3	t.	t.	PROPN
ajis02-70	264	4	(	(	PUNCT
ajis02-70	264	5	1992	1992	NUM
ajis02-70	264	6	)	)	PUNCT
ajis02-70	264	7	information	information	NOUN
ajis02-70	264	8	technology	technology	NOUN
ajis02-70	264	9	as	as	ADP
ajis02-70	264	10	a	a	DET
ajis02-70	264	11	service	service	NOUN
ajis02-70	264	12	operation	operation	NOUN
ajis02-70	264	13	,	,	PUNCT
ajis02-70	264	14	journal	journal	NOUN
ajis02-70	264	15	of	of	ADP
ajis02-70	264	16	information	information	NOUN
ajis02-70	264	17	technology	technology	NOUN
ajis02-70	264	18	,	,	PUNCT
ajis02-70	264	19	7(4	7(4	NUM
ajis02-70	264	20	):	):	PUNCT
ajis02-70	264	21	pp	pp	ADJ
ajis02-70	264	22	.	.	PUNCT
ajis02-70	265	1	189	189	NUM
ajis02-70	265	2	-	-	SYM
ajis02-70	265	3	201	201	NUM
ajis02-70	265	4	.	.	PUNCT
ajis02-70	266	1	sailer	sailer	NOUN
ajis02-70	266	2	,	,	PUNCT
ajis02-70	266	3	m.	m.	NOUN
ajis02-70	266	4	,	,	PUNCT
ajis02-70	266	5	hanemann	hanemann	PROPN
ajis02-70	266	6	,	,	PUNCT
ajis02-70	266	7	a.	a.	PROPN
ajis02-70	266	8	&	&	CCONJ
ajis02-70	266	9	schmitz	schmitz	PROPN
ajis02-70	266	10	,	,	PUNCT
ajis02-70	266	11	d.	d.	PROPN
ajis02-70	266	12	(	(	PUNCT
ajis02-70	266	13	2004	2004	NUM
ajis02-70	266	14	)	)	PUNCT
ajis02-70	266	15	variety	variety	NOUN
ajis02-70	266	16	of	of	ADP
ajis02-70	266	17	qos	qos	PROPN
ajis02-70	266	18	the	the	DET
ajis02-70	266	19	mnm	mnm	PROPN
ajis02-70	266	20	service	service	NOUN
ajis02-70	266	21	model	model	NOUN
ajis02-70	266	22	applied	apply	VERB
ajis02-70	266	23	to	to	ADP
ajis02-70	266	24	web	web	NOUN
ajis02-70	266	25	hosting	host	VERB
ajis02-70	266	26	services	service	NOUN
ajis02-70	266	27	,	,	PUNCT
ajis02-70	266	28	proceedings	proceeding	NOUN
ajis02-70	266	29	of	of	ADP
ajis02-70	266	30	11th	11th	ADJ
ajis02-70	266	31	annual	annual	ADJ
ajis02-70	266	32	workshop	workshop	NOUN
ajis02-70	266	33	of	of	ADP
ajis02-70	266	34	hp	hp	PROPN
ajis02-70	266	35	ovua	ovua	PROPN
ajis02-70	266	36	–	–	PUNCT
ajis02-70	266	37	hpov	hpov	NOUN
ajis02-70	266	38	2004	2004	NUM
ajis02-70	266	39	,	,	PUNCT
ajis02-70	266	40	hp	hp	PROPN
ajis02-70	266	41	openview	openview	PROPN
ajis02-70	266	42	university	university	PROPN
ajis02-70	266	43	association	association	PROPN
ajis02-70	266	44	,	,	PUNCT
ajis02-70	266	45	june	june	PROPN
ajis02-70	266	46	20	20	NUM
ajis02-70	266	47	-	-	SYM
ajis02-70	266	48	23	23	NUM
ajis02-70	266	49	,	,	PUNCT
ajis02-70	266	50	paris	paris	PROPN
ajis02-70	266	51	.	.	PUNCT
ajis02-70	267	1	servicetalk	servicetalk	PROPN
ajis02-70	267	2	(	(	PUNCT
ajis02-70	267	3	2004	2004	NUM
ajis02-70	267	4	)	)	PUNCT
ajis02-70	267	5	servicetalk	servicetalk	NOUN
ajis02-70	267	6	,	,	PUNCT
ajis02-70	267	7	june	june	PROPN
ajis02-70	267	8	.	.	PUNCT
ajis02-70	268	1	available	available	ADJ
ajis02-70	268	2	on	on	ADP
ajis02-70	268	3	world	world	NOUN
ajis02-70	268	4	wide	wide	ADJ
ajis02-70	268	5	web	web	NOUN
ajis02-70	268	6	at	at	ADP
ajis02-70	268	7	:	:	PUNCT
ajis02-70	268	8	http://www.itsmf.be/itsmfnewsite/documenten/servicetalk/june-04.pdf	http://www.itsmf.be/itsmfnewsite/documenten/servicetalk/june-04.pdf	PROPN
ajis02-70	268	9	steen	steen	PROPN
ajis02-70	268	10	,	,	PUNCT
ajis02-70	268	11	m.w.a	m.w.a	PROPN
ajis02-70	268	12	.	.	PROPN
ajis02-70	268	13	,	,	PUNCT
ajis02-70	268	14	strating	strating	PROPN
ajis02-70	268	15	,	,	PUNCT
ajis02-70	268	16	p.	p.	NOUN
ajis02-70	268	17	,	,	PUNCT
ajis02-70	268	18	lankhorst	lankhorst	PROPN
ajis02-70	268	19	,	,	PUNCT
ajis02-70	268	20	m.m	m.m	PROPN
ajis02-70	268	21	.	.	PROPN
ajis02-70	268	22	,	,	PUNCT
ajis02-70	268	23	ter	ter	NOUN
ajis02-70	268	24	doest	doest	ADV
ajis02-70	268	25	,	,	PUNCT
ajis02-70	268	26	h.	h.	PROPN
ajis02-70	268	27	&	&	CCONJ
ajis02-70	268	28	iacob	iacob	PROPN
ajis02-70	268	29	,	,	PUNCT
ajis02-70	268	30	m.e	m.e	PROPN
ajis02-70	268	31	.	.	PROPN
ajis02-70	268	32	(	(	PUNCT
ajis02-70	268	33	2005	2005	NUM
ajis02-70	268	34	)	)	PUNCT
ajis02-70	268	35	serviceoriented	serviceoriente	VERB
ajis02-70	268	36	enterprise	enterprise	NOUN
ajis02-70	268	37	architecture	architecture	NOUN
ajis02-70	268	38	,	,	PUNCT
ajis02-70	268	39	in	in	ADP
ajis02-70	268	40	service	service	NOUN
ajis02-70	268	41	-	-	PUNCT
ajis02-70	268	42	oriented	orient	VERB
ajis02-70	268	43	software	software	NOUN
ajis02-70	268	44	system	system	NOUN
ajis02-70	268	45	engineering	engineering	NOUN
ajis02-70	268	46	:	:	PUNCT
ajis02-70	268	47	challenges	challenge	NOUN
ajis02-70	268	48	and	and	CCONJ
ajis02-70	268	49	practices	practice	NOUN
ajis02-70	268	50	,	,	PUNCT
ajis02-70	268	51	stojanovic	stojanovic	PROPN
ajis02-70	268	52	,	,	PUNCT
ajis02-70	268	53	z.	z.	PROPN
ajis02-70	268	54	&	&	CCONJ
ajis02-70	268	55	dahanayake	dahanayake	PROPN
ajis02-70	268	56	,	,	PUNCT
ajis02-70	268	57	a.	a.	NOUN
ajis02-70	268	58	(	(	PUNCT
ajis02-70	268	59	eds	eds	PROPN
ajis02-70	268	60	.	.	PUNCT
ajis02-70	268	61	)	)	PUNCT
ajis02-70	269	1	,	,	PUNCT
ajis02-70	269	2	idea	idea	NOUN
ajis02-70	269	3	group	group	NOUN
ajis02-70	269	4	,	,	PUNCT
ajis02-70	269	5	chapter	chapter	NOUN
ajis02-70	269	6	7	7	NUM
ajis02-70	269	7	.	.	PUNCT
ajis02-70	269	8	sutton	sutton	PROPN
ajis02-70	269	9	,	,	PUNCT
ajis02-70	269	10	d.	d.	PROPN
ajis02-70	269	11	c.	c.	PROPN
ajis02-70	269	12	(	(	PUNCT
ajis02-70	269	13	2000	2000	NUM
ajis02-70	269	14	)	)	PUNCT
ajis02-70	269	15	linguistic	linguistic	ADJ
ajis02-70	269	16	problems	problem	NOUN
ajis02-70	269	17	with	with	ADP
ajis02-70	269	18	requirements	requirement	NOUN
ajis02-70	269	19	and	and	CCONJ
ajis02-70	269	20	knowledge	knowledge	NOUN
ajis02-70	269	21	elicitation	elicitation	NOUN
ajis02-70	269	22	,	,	PUNCT
ajis02-70	269	23	journal	journal	NOUN
ajis02-70	269	24	of	of	ADP
ajis02-70	269	25	requirements	requirement	NOUN
ajis02-70	269	26	engineering	engineering	PROPN
ajis02-70	269	27	,	,	PUNCT
ajis02-70	269	28	london	london	PROPN
ajis02-70	269	29	england	england	PROPN
ajis02-70	269	30	,	,	PUNCT
ajis02-70	269	31	5(2	5(2	NUM
ajis02-70	269	32	):	):	PUNCT
ajis02-70	269	33	pp.114–124	pp.114–124	PROPN
ajis02-70	269	34	.	.	PUNCT
ajis02-70	270	1	trienekens	trienekens	PROPN
ajis02-70	270	2	,	,	PUNCT
ajis02-70	270	3	j.j.m	j.j.m	NOUN
ajis02-70	270	4	.	.	PROPN
ajis02-70	270	5	,	,	PUNCT
ajis02-70	270	6	bouman	bouman	PROPN
ajis02-70	270	7	,	,	PUNCT
ajis02-70	270	8	j.j	j.j	PROPN
ajis02-70	270	9	,	,	PUNCT
ajis02-70	270	10	&	&	CCONJ
ajis02-70	270	11	van	van	PROPN
ajis02-70	270	12	der	der	PROPN
ajis02-70	270	13	zwan	zwan	PROPN
ajis02-70	270	14	,	,	PUNCT
ajis02-70	270	15	m.	m.	NOUN
ajis02-70	270	16	(	(	PUNCT
ajis02-70	270	17	2004	2004	NUM
ajis02-70	270	18	)	)	PUNCT
ajis02-70	270	19	specification	specification	NOUN
ajis02-70	270	20	of	of	ADP
ajis02-70	270	21	service	service	NOUN
ajis02-70	270	22	level	level	NOUN
ajis02-70	270	23	agreements	agreement	NOUN
ajis02-70	270	24	:	:	PUNCT
ajis02-70	271	1	problems	problem	NOUN
ajis02-70	271	2	,	,	PUNCT
ajis02-70	271	3	principles	principle	NOUN
ajis02-70	271	4	and	and	CCONJ
ajis02-70	271	5	practices	practice	NOUN
ajis02-70	271	6	,	,	PUNCT
ajis02-70	271	7	software	software	NOUN
ajis02-70	271	8	quality	quality	NOUN
ajis02-70	271	9	journal	journal	NOUN
ajis02-70	271	10	,	,	PUNCT
ajis02-70	271	11	12(1	12(1	NUM
ajis02-70	271	12	):	):	PUNCT
ajis02-70	271	13	pp	pp	ADV
ajis02-70	271	14	:	:	PUNCT
ajis02-70	271	15	43	43	NUM
ajis02-70	271	16	-	-	SYM
ajis02-70	271	17	57	57	NUM
ajis02-70	271	18	.	.	PUNCT
ajis02-70	272	1	van	van	PROPN
ajis02-70	272	2	bon	bon	PROPN
ajis02-70	272	3	,	,	PUNCT
ajis02-70	272	4	j.	j.	PROPN
ajis02-70	272	5	(	(	PUNCT
ajis02-70	272	6	2002	2002	NUM
ajis02-70	272	7	)	)	PUNCT
ajis02-70	272	8	it	it	PRON
ajis02-70	272	9	service	service	NOUN
ajis02-70	272	10	management	management	NOUN
ajis02-70	272	11	:	:	PUNCT
ajis02-70	272	12	an	an	DET
ajis02-70	272	13	introduction	introduction	NOUN
ajis02-70	272	14	,	,	PUNCT
ajis02-70	272	15	itsmf	itsmf	NOUN
ajis02-70	272	16	.	.	PUNCT
ajis02-70	273	1	van	van	PROPN
ajis02-70	273	2	eck	eck	PROPN
ajis02-70	273	3	,	,	PUNCT
ajis02-70	273	4	p.	p.	PROPN
ajis02-70	273	5	&	&	CCONJ
ajis02-70	273	6	wieringa	wieringa	PROPN
ajis02-70	273	7	,	,	PUNCT
ajis02-70	273	8	r.	r.	PROPN
ajis02-70	273	9	(	(	PUNCT
ajis02-70	273	10	2003	2003	NUM
ajis02-70	273	11	)	)	PUNCT
ajis02-70	273	12	requirements	requirement	NOUN
ajis02-70	273	13	engineering	engineer	VERB
ajis02-70	273	14	for	for	ADP
ajis02-70	273	15	service	service	NOUN
ajis02-70	273	16	-	-	PUNCT
ajis02-70	273	17	oriented	orient	VERB
ajis02-70	273	18	computing	computing	NOUN
ajis02-70	273	19	:	:	PUNCT
ajis02-70	273	20	a	a	DET
ajis02-70	273	21	position	position	NOUN
ajis02-70	273	22	paper	paper	NOUN
ajis02-70	273	23	,	,	PUNCT
ajis02-70	273	24	proceedings	proceeding	NOUN
ajis02-70	273	25	of	of	ADP
ajis02-70	273	26	first	first	ADJ
ajis02-70	273	27	international	international	ADJ
ajis02-70	273	28	e	e	NOUN
ajis02-70	273	29	-	-	ADJ
ajis02-70	273	30	services	service	NOUN
ajis02-70	273	31	workshop	workshop	NOUN
ajis02-70	273	32	,	,	PUNCT
ajis02-70	273	33	icec	icec	NOUN
ajis02-70	273	34	03	03	NUM
ajis02-70	273	35	,	,	PUNCT
ajis02-70	273	36	pittsburgh	pittsburgh	PROPN
ajis02-70	273	37	,	,	PUNCT
ajis02-70	273	38	usa	usa	PROPN
ajis02-70	273	39	,	,	PUNCT
ajis02-70	273	40	available	available	ADJ
ajis02-70	273	41	on	on	ADP
ajis02-70	273	42	world	world	NOUN
ajis02-70	273	43	wide	wide	ADJ
ajis02-70	273	44	web	web	NOUN
ajis02-70	273	45	at	at	ADP
ajis02-70	273	46	:	:	PUNCT
ajis02-70	273	47	http://is.cs.utwente.nl/pubs/2003/eck_wieringa_icec03ws.pdf	http://is.cs.utwente.nl/pubs/2003/eck_wieringa_icec03ws.pdf	PROPN
ajis02-70	273	48	van	van	PROPN
ajis02-70	273	49	eck	eck	PROPN
ajis02-70	273	50	,	,	PUNCT
ajis02-70	273	51	p.	p.	PROPN
ajis02-70	273	52	&	&	CCONJ
ajis02-70	273	53	wieringa	wieringa	PROPN
ajis02-70	273	54	,	,	PUNCT
ajis02-70	273	55	r.	r.	PROPN
ajis02-70	273	56	(	(	PUNCT
ajis02-70	273	57	2004	2004	NUM
ajis02-70	273	58	)	)	PUNCT
ajis02-70	273	59	web	web	NOUN
ajis02-70	273	60	services	service	NOUN
ajis02-70	273	61	as	as	ADP
ajis02-70	273	62	product	product	NOUN
ajis02-70	273	63	experience	experience	NOUN
ajis02-70	273	64	augmenters	augmenter	NOUN
ajis02-70	273	65	and	and	CCONJ
ajis02-70	273	66	the	the	DET
ajis02-70	273	67	implications	implication	NOUN
ajis02-70	273	68	for	for	ADP
ajis02-70	273	69	requirements	requirement	NOUN
ajis02-70	273	70	engineering	engineer	VERB
ajis02-70	273	71	:	:	PUNCT
ajis02-70	273	72	a	a	DET
ajis02-70	273	73	position	position	NOUN
ajis02-70	273	74	paper	paper	NOUN
ajis02-70	273	75	,	,	PUNCT
ajis02-70	273	76	proceedings	proceeding	NOUN
ajis02-70	273	77	of	of	ADP
ajis02-70	273	78	the	the	DET
ajis02-70	273	79	international	international	ADJ
ajis02-70	273	80	workshop	workshop	NOUN
ajis02-70	273	81	in	in	ADP
ajis02-70	273	82	service	service	NOUN
ajis02-70	273	83	-	-	PUNCT
ajis02-70	273	84	oriented	orient	VERB
ajis02-70	273	85	requirements	requirement	NOUN
ajis02-70	273	86	engineering	engineering	NOUN
ajis02-70	273	87	,	,	PUNCT
ajis02-70	273	88	kyoto	kyoto	PROPN
ajis02-70	273	89	,	,	PUNCT
ajis02-70	273	90	japan	japan	PROPN
ajis02-70	273	91	,	,	PUNCT
ajis02-70	273	92	september	september	PROPN
ajis02-70	273	93	6	6	NUM
ajis02-70	273	94	.	.	PUNCT
ajis02-70	273	95	available	available	ADJ
ajis02-70	273	96	on	on	ADP
ajis02-70	273	97	world	world	NOUN
ajis02-70	273	98	wide	wide	ADJ
ajis02-70	273	99	web	web	NOUN
ajis02-70	273	100	at	at	ADP
ajis02-70	273	101	:	:	PUNCT
ajis02-70	273	102	http://wwwhome.cs.utwente.nl/~patveck/papers/eck_wieringa_sore04_final.pdf	http://wwwhome.cs.utwente.nl/~patveck/papers/eck_wieringa_sore04_final.pdf	PROPN
ajis02-70	273	103	ajis	ajis	ADV
ajis02-70	273	104	vol	vol	NOUN
ajis02-70	273	105	13	13	NUM
ajis02-70	273	106	,	,	PUNCT
ajis02-70	273	107	no	no	INTJ
ajis02-70	273	108	.	.	NOUN
ajis02-70	273	109	1	1	NUM
ajis02-70	273	110	september	september	PROPN
ajis02-70	273	111	2005	2005	NUM
ajis02-70	273	112	191	191	NUM
ajis02-70	273	113	walz	walz	PROPN
ajis02-70	273	114	,	,	PUNCT
ajis02-70	273	115	d.	d.	PROPN
ajis02-70	273	116	b.	b.	PROPN
ajis02-70	273	117	,	,	PUNCT
ajis02-70	273	118	elam	elam	PROPN
ajis02-70	273	119	,	,	PUNCT
ajis02-70	273	120	j.	j.	PROPN
ajis02-70	273	121	j.	j.	PROPN
ajis02-70	273	122	&	&	CCONJ
ajis02-70	273	123	curtis	curtis	PROPN
ajis02-70	273	124	,	,	PUNCT
ajis02-70	273	125	b.	b.	PROPN
ajis02-70	273	126	(	(	PUNCT
ajis02-70	273	127	1993	1993	NUM
ajis02-70	273	128	)	)	PUNCT
ajis02-70	273	129	inside	inside	ADP
ajis02-70	273	130	a	a	DET
ajis02-70	273	131	software	software	NOUN
ajis02-70	273	132	design	design	NOUN
ajis02-70	273	133	team	team	NOUN
ajis02-70	273	134	:	:	PUNCT
ajis02-70	273	135	knowledge	knowledge	NOUN
ajis02-70	273	136	acquisition	acquisition	NOUN
ajis02-70	273	137	,	,	PUNCT
ajis02-70	273	138	sharing	sharing	NOUN
ajis02-70	273	139	,	,	PUNCT
ajis02-70	273	140	and	and	CCONJ
ajis02-70	273	141	integration	integration	NOUN
ajis02-70	273	142	,	,	PUNCT
ajis02-70	273	143	communication	communication	NOUN
ajis02-70	273	144	of	of	ADP
ajis02-70	273	145	acm	acm	PROPN
ajis02-70	273	146	,	,	PUNCT
ajis02-70	273	147	36(10	36(10	NUM
ajis02-70	273	148	):	):	PUNCT
ajis02-70	273	149	pp	pp	ADV
ajis02-70	273	150	.	.	PUNCT
ajis02-70	274	1	63–77	63–77	NUM
ajis02-70	274	2	.	.	PUNCT