id	sid	tid	token	lemma	pos
ajis02-866	1	1	the	the	DET
ajis02-866	1	2	australasian	australasian	ADJ
ajis02-866	1	3	journal	journal	NOUN
ajis02-866	1	4	of	of	ADP
ajis02-866	1	5	information	information	NOUN
ajis02-866	1	6	systems	system	NOUN
ajis02-866	1	7	(	(	PUNCT
ajis02-866	1	8	ajis	ajis	ADV
ajis02-866	1	9	)	)	PUNCT
ajis02-866	1	10	began	begin	VERB
ajis02-866	1	11	in	in	ADP
ajis02-866	1	12	1993	1993	NUM
ajis02-866	1	13	and	and	CCONJ
ajis02-866	1	14	was	be	AUX
ajis02-866	1	15	based	base	VERB
ajis02-866	1	16	on	on	ADP
ajis02-866	1	17	the	the	DET
ajis02-866	1	18	simple	simple	ADJ
ajis02-866	1	19	realisation	realisation	NOUN
ajis02-866	1	20	that	that	SCONJ
ajis02-866	1	21	there	there	PRON
ajis02-866	1	22	was	be	VERB
ajis02-866	1	23	a	a	DET
ajis02-866	1	24	need	need	NOUN
ajis02-866	1	25	for	for	ADP
ajis02-866	1	26	an	an	DET
ajis02-866	1	27	academic	academic	ADJ
ajis02-866	1	28	‘	'	PUNCT
ajis02-866	1	29	outlet	outlet	NOUN
ajis02-866	1	30	’	'	PUNCT
ajis02-866	1	31	for	for	ADP
ajis02-866	1	32	is	be	AUX
ajis02-866	1	33	research	research	NOUN
ajis02-866	1	34	in	in	ADP
ajis02-866	1	35	australia	australia	PROPN
ajis02-866	1	36	australasian	australasian	ADJ
ajis02-866	1	37	journal	journal	NOUN
ajis02-866	1	38	of	of	ADP
ajis02-866	1	39	information	information	NOUN
ajis02-866	1	40	systems	system	NOUN
ajis02-866	1	41	volume	volume	NOUN
ajis02-866	1	42	18	18	NUM
ajis02-866	1	43	number	number	NOUN
ajis02-866	1	44	2	2	NUM
ajis02-866	1	45	2014	2014	NUM
ajis02-866	1	46	111	111	NUM
ajis02-866	1	47	agility	agility	NOUN
ajis02-866	1	48	in	in	ADP
ajis02-866	1	49	consumer	consumer	NOUN
ajis02-866	1	50	retail	retail	NOUN
ajis02-866	1	51	:	:	PUNCT
ajis02-866	1	52	sense	sense	NOUN
ajis02-866	1	53	-	-	PUNCT
ajis02-866	1	54	response	response	NOUN
ajis02-866	1	55	alignment	alignment	NOUN
ajis02-866	1	56	through	through	ADP
ajis02-866	1	57	the	the	DET
ajis02-866	1	58	eyes	eye	NOUN
ajis02-866	1	59	of	of	ADP
ajis02-866	1	60	customers	customer	NOUN
ajis02-866	1	61	maura	maura	PROPN
ajis02-866	1	62	atapattu	atapattu	PROPN
ajis02-866	1	63	queensland	queensland	PROPN
ajis02-866	1	64	university	university	PROPN
ajis02-866	1	65	of	of	ADP
ajis02-866	1	66	technology	technology	NOUN
ajis02-866	1	67	m.atapattu@qut.edu.au	m.atapattu@qut.edu.au	PROPN
ajis02-866	1	68	darshana	darshana	PROPN
ajis02-866	1	69	sedera	sedera	PROPN
ajis02-866	1	70	queensland	queensland	PROPN
ajis02-866	1	71	university	university	PROPN
ajis02-866	1	72	of	of	ADP
ajis02-866	1	73	technology	technology	PROPN
ajis02-866	1	74	t.	t.	PROPN
ajis02-866	1	75	ravichandran	ravichandran	PROPN
ajis02-866	1	76	lally	lally	PROPN
ajis02-866	1	77	school	school	NOUN
ajis02-866	1	78	of	of	ADP
ajis02-866	1	79	management	management	NOUN
ajis02-866	1	80	abstract	abstract	NOUN
ajis02-866	1	81	in	in	ADP
ajis02-866	1	82	hyper	hyper	ADJ
ajis02-866	1	83	competition	competition	NOUN
ajis02-866	1	84	,	,	PUNCT
ajis02-866	1	85	firms	firm	NOUN
ajis02-866	1	86	that	that	PRON
ajis02-866	1	87	are	be	AUX
ajis02-866	1	88	agile	agile	ADJ
ajis02-866	1	89	:	:	PUNCT
ajis02-866	1	90	sensing	sense	VERB
ajis02-866	1	91	and	and	CCONJ
ajis02-866	1	92	responding	respond	VERB
ajis02-866	1	93	better	well	ADV
ajis02-866	1	94	to	to	ADP
ajis02-866	1	95	customer	customer	NOUN
ajis02-866	1	96	requirements	requirement	NOUN
ajis02-866	1	97	tend	tend	VERB
ajis02-866	1	98	to	to	PART
ajis02-866	1	99	be	be	AUX
ajis02-866	1	100	more	more	ADV
ajis02-866	1	101	successful	successful	ADJ
ajis02-866	1	102	and	and	CCONJ
ajis02-866	1	103	achieve	achieve	VERB
ajis02-866	1	104	supernormal	supernormal	ADJ
ajis02-866	1	105	profits	profit	NOUN
ajis02-866	1	106	.	.	PUNCT
ajis02-866	2	1	in	in	ADP
ajis02-866	2	2	spite	spite	NOUN
ajis02-866	2	3	of	of	ADP
ajis02-866	2	4	the	the	DET
ajis02-866	2	5	widely	widely	ADV
ajis02-866	2	6	accepted	accept	VERB
ajis02-866	2	7	importance	importance	NOUN
ajis02-866	2	8	of	of	ADP
ajis02-866	2	9	customer	customer	NOUN
ajis02-866	2	10	agility	agility	NOUN
ajis02-866	2	11	,	,	PUNCT
ajis02-866	2	12	research	research	NOUN
ajis02-866	2	13	is	be	AUX
ajis02-866	2	14	limited	limit	VERB
ajis02-866	2	15	on	on	ADP
ajis02-866	2	16	this	this	DET
ajis02-866	2	17	construct	construct	NOUN
ajis02-866	2	18	.	.	PUNCT
ajis02-866	3	1	the	the	DET
ajis02-866	3	2	limited	limited	ADJ
ajis02-866	3	3	research	research	NOUN
ajis02-866	3	4	also	also	ADV
ajis02-866	3	5	has	have	AUX
ajis02-866	3	6	predominantly	predominantly	ADV
ajis02-866	3	7	focussed	focusse	VERB
ajis02-866	3	8	on	on	ADP
ajis02-866	3	9	the	the	DET
ajis02-866	3	10	firm	firm	NOUN
ajis02-866	3	11	’s	’s	PART
ajis02-866	3	12	perspective	perspective	NOUN
ajis02-866	3	13	of	of	ADP
ajis02-866	3	14	agility	agility	NOUN
ajis02-866	3	15	.	.	PUNCT
ajis02-866	4	1	however	however	ADV
ajis02-866	4	2	,	,	PUNCT
ajis02-866	4	3	we	we	PRON
ajis02-866	4	4	propose	propose	VERB
ajis02-866	4	5	that	that	SCONJ
ajis02-866	4	6	the	the	DET
ajis02-866	4	7	customers	customer	NOUN
ajis02-866	4	8	are	be	AUX
ajis02-866	4	9	better	well	ADV
ajis02-866	4	10	positioned	positioned	ADJ
ajis02-866	4	11	to	to	PART
ajis02-866	4	12	determine	determine	VERB
ajis02-866	4	13	how	how	SCONJ
ajis02-866	4	14	well	well	ADV
ajis02-866	4	15	a	a	DET
ajis02-866	4	16	firm	firm	NOUN
ajis02-866	4	17	is	be	AUX
ajis02-866	4	18	responding	respond	VERB
ajis02-866	4	19	to	to	ADP
ajis02-866	4	20	their	their	PRON
ajis02-866	4	21	requirements	requirement	NOUN
ajis02-866	4	22	(	(	PUNCT
ajis02-866	4	23	aka	aka	ADV
ajis02-866	4	24	a	a	DET
ajis02-866	4	25	firm	firm	NOUN
ajis02-866	4	26	’s	’s	PART
ajis02-866	4	27	customer	customer	NOUN
ajis02-866	4	28	agility	agility	NOUN
ajis02-866	4	29	)	)	PUNCT
ajis02-866	4	30	.	.	PUNCT
ajis02-866	5	1	taking	take	VERB
ajis02-866	5	2	the	the	DET
ajis02-866	5	3	customers	customer	NOUN
ajis02-866	5	4	’	'	PUNCT
ajis02-866	5	5	stand	stand	NOUN
ajis02-866	5	6	point	point	NOUN
ajis02-866	5	7	,	,	PUNCT
ajis02-866	5	8	we	we	PRON
ajis02-866	5	9	address	address	VERB
ajis02-866	5	10	the	the	DET
ajis02-866	5	11	issue	issue	NOUN
ajis02-866	5	12	of	of	ADP
ajis02-866	5	13	sense	sense	NOUN
ajis02-866	5	14	and	and	CCONJ
ajis02-866	5	15	respond	respond	VERB
ajis02-866	5	16	alignment	alignment	NOUN
ajis02-866	5	17	in	in	ADP
ajis02-866	5	18	two	two	NUM
ajis02-866	5	19	perspectives	perspective	NOUN
ajis02-866	5	20	-	-	PUNCT
ajis02-866	5	21	matching	matching	NOUN
ajis02-866	5	22	and	and	CCONJ
ajis02-866	5	23	mediating	mediating	NOUN
ajis02-866	5	24	.	.	PUNCT
ajis02-866	6	1	based	base	VERB
ajis02-866	6	2	on	on	ADP
ajis02-866	6	3	data	datum	NOUN
ajis02-866	6	4	collected	collect	VERB
ajis02-866	6	5	from	from	ADP
ajis02-866	6	6	customers	customer	NOUN
ajis02-866	6	7	in	in	ADP
ajis02-866	6	8	a	a	DET
ajis02-866	6	9	field	field	NOUN
ajis02-866	6	10	study	study	NOUN
ajis02-866	6	11	,	,	PUNCT
ajis02-866	6	12	we	we	PRON
ajis02-866	6	13	tested	test	VERB
ajis02-866	6	14	hypothesis	hypothesis	NOUN
ajis02-866	6	15	pertaining	pertain	VERB
ajis02-866	6	16	to	to	ADP
ajis02-866	6	17	the	the	DET
ajis02-866	6	18	two	two	NUM
ajis02-866	6	19	methods	method	NOUN
ajis02-866	6	20	of	of	ADP
ajis02-866	6	21	alignment	alignment	NOUN
ajis02-866	6	22	using	use	VERB
ajis02-866	6	23	polynomial	polynomial	ADJ
ajis02-866	6	24	regression	regression	NOUN
ajis02-866	6	25	and	and	CCONJ
ajis02-866	6	26	response	response	NOUN
ajis02-866	6	27	surface	surface	NOUN
ajis02-866	6	28	methodology	methodology	NOUN
ajis02-866	6	29	.	.	PUNCT
ajis02-866	7	1	the	the	DET
ajis02-866	7	2	results	result	NOUN
ajis02-866	7	3	provide	provide	VERB
ajis02-866	7	4	a	a	DET
ajis02-866	7	5	good	good	ADJ
ajis02-866	7	6	explanation	explanation	NOUN
ajis02-866	7	7	for	for	ADP
ajis02-866	7	8	the	the	DET
ajis02-866	7	9	role	role	NOUN
ajis02-866	7	10	of	of	ADP
ajis02-866	7	11	both	both	DET
ajis02-866	7	12	forms	form	NOUN
ajis02-866	7	13	of	of	ADP
ajis02-866	7	14	alignment	alignment	NOUN
ajis02-866	7	15	on	on	ADP
ajis02-866	7	16	customer	customer	NOUN
ajis02-866	7	17	satisfaction	satisfaction	NOUN
ajis02-866	7	18	.	.	PUNCT
ajis02-866	8	1	implication	implication	NOUN
ajis02-866	8	2	for	for	ADP
ajis02-866	8	3	research	research	NOUN
ajis02-866	8	4	and	and	CCONJ
ajis02-866	8	5	practice	practice	NOUN
ajis02-866	8	6	are	be	AUX
ajis02-866	8	7	discussed	discuss	VERB
ajis02-866	8	8	.	.	PUNCT
ajis02-866	9	1	keywords	keyword	NOUN
ajis02-866	9	2	:	:	PUNCT
ajis02-866	9	3	agility	agility	NOUN
ajis02-866	9	4	,	,	PUNCT
ajis02-866	9	5	agility	agility	NOUN
ajis02-866	9	6	alignment	alignment	NOUN
ajis02-866	9	7	,	,	PUNCT
ajis02-866	9	8	sense	sense	NOUN
ajis02-866	9	9	and	and	CCONJ
ajis02-866	9	10	response	response	NOUN
ajis02-866	9	11	,	,	PUNCT
ajis02-866	9	12	u	u	NOUN
ajis02-866	9	13	-	-	NOUN
ajis02-866	9	14	crm	crm	ADJ
ajis02-866	9	15	,	,	PUNCT
ajis02-866	9	16	polynomial	polynomial	ADJ
ajis02-866	9	17	regression	regression	NOUN
ajis02-866	9	18	introduction	introduction	NOUN
ajis02-866	9	19	agility	agility	NOUN
ajis02-866	9	20	is	be	AUX
ajis02-866	9	21	emerging	emerge	VERB
ajis02-866	9	22	as	as	ADP
ajis02-866	9	23	an	an	DET
ajis02-866	9	24	important	important	ADJ
ajis02-866	9	25	determinant	determinant	NOUN
ajis02-866	9	26	of	of	ADP
ajis02-866	9	27	success	success	NOUN
ajis02-866	9	28	in	in	ADP
ajis02-866	9	29	contemporary	contemporary	ADJ
ajis02-866	9	30	competitive	competitive	ADJ
ajis02-866	9	31	business	business	NOUN
ajis02-866	9	32	environments	environment	NOUN
ajis02-866	9	33	,	,	PUNCT
ajis02-866	9	34	where	where	SCONJ
ajis02-866	9	35	achieving	achieve	VERB
ajis02-866	9	36	sustained	sustain	VERB
ajis02-866	9	37	competitive	competitive	ADJ
ajis02-866	9	38	advantage	advantage	NOUN
ajis02-866	9	39	is	be	AUX
ajis02-866	9	40	said	say	VERB
ajis02-866	9	41	to	to	PART
ajis02-866	9	42	be	be	AUX
ajis02-866	9	43	difficult	difficult	ADJ
ajis02-866	9	44	and	and	CCONJ
ajis02-866	9	45	elusive	elusive	ADJ
ajis02-866	9	46	(	(	PUNCT
ajis02-866	9	47	roberts	roberts	PROPN
ajis02-866	9	48	and	and	CCONJ
ajis02-866	9	49	grover	grover	PROPN
ajis02-866	9	50	2012a	2012a	NUM
ajis02-866	9	51	;	;	PUNCT
ajis02-866	9	52	tallon	tallon	NOUN
ajis02-866	9	53	and	and	CCONJ
ajis02-866	9	54	pinsonneault	pinsonneault	NOUN
ajis02-866	9	55	2011	2011	NUM
ajis02-866	9	56	)	)	PUNCT
ajis02-866	9	57	.	.	PUNCT
ajis02-866	10	1	firms	firm	NOUN
ajis02-866	10	2	nowadays	nowadays	ADV
ajis02-866	10	3	are	be	AUX
ajis02-866	10	4	striving	strive	VERB
ajis02-866	10	5	towards	towards	ADP
ajis02-866	10	6	constant	constant	ADJ
ajis02-866	10	7	and	and	CCONJ
ajis02-866	10	8	effective	effective	ADJ
ajis02-866	10	9	sensing	sensing	NOUN
ajis02-866	10	10	of	of	ADP
ajis02-866	10	11	customer	customer	NOUN
ajis02-866	10	12	needs	need	NOUN
ajis02-866	10	13	and	and	CCONJ
ajis02-866	10	14	requirements	requirement	NOUN
ajis02-866	10	15	in	in	ADP
ajis02-866	10	16	order	order	NOUN
ajis02-866	10	17	to	to	PART
ajis02-866	10	18	respond	respond	VERB
ajis02-866	10	19	to	to	ADP
ajis02-866	10	20	customers	customer	NOUN
ajis02-866	10	21	in	in	ADP
ajis02-866	10	22	a	a	DET
ajis02-866	10	23	tailored	tailor	VERB
ajis02-866	10	24	manner	manner	NOUN
ajis02-866	10	25	(	(	PUNCT
ajis02-866	10	26	atapattu	atapattu	ADJ
ajis02-866	10	27	and	and	CCONJ
ajis02-866	10	28	sedera	sedera	ADJ
ajis02-866	10	29	2013b	2013b	NUM
ajis02-866	10	30	)	)	PUNCT
ajis02-866	10	31	.	.	PUNCT
ajis02-866	11	1	in	in	ADP
ajis02-866	11	2	other	other	ADJ
ajis02-866	11	3	words	word	NOUN
ajis02-866	11	4	,	,	PUNCT
ajis02-866	11	5	sensing	sense	VERB
ajis02-866	11	6	essentially	essentially	ADV
ajis02-866	11	7	provides	provide	VERB
ajis02-866	11	8	customer	customer	NOUN
ajis02-866	11	9	intelligence	intelligence	NOUN
ajis02-866	11	10	which	which	PRON
ajis02-866	11	11	can	can	AUX
ajis02-866	11	12	help	help	VERB
ajis02-866	11	13	a	a	DET
ajis02-866	11	14	firm	firm	NOUN
ajis02-866	11	15	’s	’s	PART
ajis02-866	11	16	responsive	responsive	ADJ
ajis02-866	11	17	actions	action	NOUN
ajis02-866	11	18	on	on	ADP
ajis02-866	11	19	unique	unique	ADJ
ajis02-866	11	20	customer	customer	NOUN
ajis02-866	11	21	requirements	requirement	NOUN
ajis02-866	11	22	.	.	PUNCT
ajis02-866	12	1	hence	hence	ADV
ajis02-866	12	2	,	,	PUNCT
ajis02-866	12	3	firms	firm	NOUN
ajis02-866	12	4	are	be	AUX
ajis02-866	12	5	investing	invest	VERB
ajis02-866	12	6	heavily	heavily	ADV
ajis02-866	12	7	in	in	ADP
ajis02-866	12	8	a	a	DET
ajis02-866	12	9	multitude	multitude	NOUN
ajis02-866	12	10	of	of	ADP
ajis02-866	12	11	technological	technological	ADJ
ajis02-866	12	12	tools	tool	NOUN
ajis02-866	12	13	and	and	CCONJ
ajis02-866	12	14	platforms	platform	NOUN
ajis02-866	12	15	–	–	PUNCT
ajis02-866	12	16	mobile	mobile	ADJ
ajis02-866	12	17	apps	app	NOUN
ajis02-866	12	18	being	be	AUX
ajis02-866	12	19	one	one	NUM
ajis02-866	12	20	of	of	ADP
ajis02-866	12	21	the	the	DET
ajis02-866	12	22	prominent	prominent	ADJ
ajis02-866	12	23	examples	example	NOUN
ajis02-866	12	24	of	of	ADP
ajis02-866	12	25	this	this	PRON
ajis02-866	12	26	.	.	PUNCT
ajis02-866	13	1	firms	firm	NOUN
ajis02-866	13	2	would	would	AUX
ajis02-866	13	3	like	like	VERB
ajis02-866	13	4	their	their	PRON
ajis02-866	13	5	customers	customer	NOUN
ajis02-866	13	6	to	to	PART
ajis02-866	13	7	mimic	mimic	VERB
ajis02-866	13	8	their	their	PRON
ajis02-866	13	9	daily	daily	ADJ
ajis02-866	13	10	routines	routine	NOUN
ajis02-866	13	11	of	of	ADP
ajis02-866	13	12	purchasing	purchasing	NOUN
ajis02-866	13	13	and	and	CCONJ
ajis02-866	13	14	purchase	purchase	VERB
ajis02-866	13	15	considerations	consideration	NOUN
ajis02-866	13	16	through	through	ADP
ajis02-866	13	17	such	such	ADJ
ajis02-866	13	18	mobile	mobile	ADJ
ajis02-866	13	19	apps	app	NOUN
ajis02-866	13	20	(	(	PUNCT
ajis02-866	13	21	lamarre	lamarre	VERB
ajis02-866	13	22	et	et	PROPN
ajis02-866	13	23	al	al	PROPN
ajis02-866	13	24	.	.	PROPN
ajis02-866	13	25	2012	2012	NUM
ajis02-866	13	26	)	)	PUNCT
ajis02-866	13	27	as	as	ADP
ajis02-866	13	28	with	with	ADP
ajis02-866	13	29	smart	smart	ADJ
ajis02-866	13	30	functions	function	NOUN
ajis02-866	13	31	of	of	ADP
ajis02-866	13	32	smart	smart	ADJ
ajis02-866	13	33	mobile	mobile	ADJ
ajis02-866	13	34	technology	technology	NOUN
ajis02-866	13	35	(	(	PUNCT
ajis02-866	13	36	shankar	shankar	PROPN
ajis02-866	13	37	et	et	PROPN
ajis02-866	13	38	al	al	PROPN
ajis02-866	13	39	.	.	PROPN
ajis02-866	13	40	2010	2010	NUM
ajis02-866	13	41	)	)	PUNCT
ajis02-866	13	42	,	,	PUNCT
ajis02-866	13	43	retailers	retailer	NOUN
ajis02-866	13	44	have	have	VERB
ajis02-866	13	45	the	the	DET
ajis02-866	13	46	potential	potential	NOUN
ajis02-866	13	47	to	to	PART
ajis02-866	13	48	dynamically	dynamically	ADV
ajis02-866	13	49	create	create	VERB
ajis02-866	13	50	and	and	CCONJ
ajis02-866	13	51	launch	launch	VERB
ajis02-866	13	52	customer	customer	NOUN
ajis02-866	13	53	-	-	PUNCT
ajis02-866	13	54	focused	focus	VERB
ajis02-866	13	55	activities	activity	NOUN
ajis02-866	13	56	with	with	ADP
ajis02-866	13	57	a	a	DET
ajis02-866	13	58	high	high	ADJ
ajis02-866	13	59	degree	degree	NOUN
ajis02-866	13	60	of	of	ADP
ajis02-866	13	61	precision	precision	NOUN
ajis02-866	13	62	.	.	PUNCT
ajis02-866	14	1	as	as	ADP
ajis02-866	14	2	narayanaswami	narayanaswami	PROPN
ajis02-866	14	3	et	et	PROPN
ajis02-866	14	4	al	al	PROPN
ajis02-866	14	5	.	.	PROPN
ajis02-866	15	1	(	(	PUNCT
ajis02-866	15	2	2011	2011	NUM
ajis02-866	15	3	)	)	PUNCT
ajis02-866	15	4	noted	note	VERB
ajis02-866	15	5	,	,	PUNCT
ajis02-866	15	6	smart	smart	ADJ
ajis02-866	15	7	devices	device	NOUN
ajis02-866	15	8	and	and	CCONJ
ajis02-866	15	9	applications	application	NOUN
ajis02-866	15	10	are	be	AUX
ajis02-866	15	11	heavily	heavily	ADV
ajis02-866	15	12	influencing	influence	VERB
ajis02-866	15	13	the	the	DET
ajis02-866	15	14	retailing	retailing	NOUN
ajis02-866	15	15	landscape	landscape	NOUN
ajis02-866	15	16	,	,	PUNCT
ajis02-866	15	17	making	make	VERB
ajis02-866	15	18	global	global	ADJ
ajis02-866	15	19	shifts	shift	NOUN
ajis02-866	15	20	towards	towards	ADP
ajis02-866	15	21	‘	'	PUNCT
ajis02-866	15	22	everywhere	everywhere	ADV
ajis02-866	15	23	–	–	PUNCT
ajis02-866	15	24	ubiquitous	ubiquitous	ADJ
ajis02-866	15	25	–	–	PUNCT
ajis02-866	15	26	retailing	retailing	NOUN
ajis02-866	15	27	’	'	PUNCT
ajis02-866	15	28	,	,	PUNCT
ajis02-866	15	29	and	and	CCONJ
ajis02-866	15	30	‘	'	PUNCT
ajis02-866	15	31	everywhere	everywhere	ADV
ajis02-866	15	32	ubiquitous	ubiquitous	ADJ
ajis02-866	15	33	sensing	sensing	NOUN
ajis02-866	15	34	and	and	CCONJ
ajis02-866	15	35	responding	respond	VERB
ajis02-866	15	36	’	'	PUNCT
ajis02-866	15	37	.	.	PUNCT
ajis02-866	16	1	as	as	ADP
ajis02-866	16	2	per	per	ADP
ajis02-866	16	3	a	a	DET
ajis02-866	16	4	recent	recent	ADJ
ajis02-866	16	5	study	study	NOUN
ajis02-866	16	6	of	of	ADP
ajis02-866	16	7	key	key	ADJ
ajis02-866	16	8	it	it	PRON
ajis02-866	16	9	and	and	CCONJ
ajis02-866	16	10	management	management	NOUN
ajis02-866	16	11	trends	trend	NOUN
ajis02-866	16	12	in	in	ADP
ajis02-866	16	13	2011	2011	NUM
ajis02-866	16	14	-	-	SYM
ajis02-866	16	15	2012	2012	NUM
ajis02-866	16	16	customer	customer	NOUN
ajis02-866	16	17	intelligence	intelligence	NOUN
ajis02-866	16	18	gained	gain	VERB
ajis02-866	16	19	through	through	ADP
ajis02-866	16	20	smart	smart	ADJ
ajis02-866	16	21	devices	device	NOUN
ajis02-866	16	22	appeared	appear	VERB
ajis02-866	16	23	among	among	ADP
ajis02-866	16	24	the	the	DET
ajis02-866	16	25	top	top	ADJ
ajis02-866	16	26	five	five	NUM
ajis02-866	16	27	most	most	ADV
ajis02-866	16	28	influential	influential	ADJ
ajis02-866	16	29	management	management	NOUN
ajis02-866	16	30	technologies	technology	NOUN
ajis02-866	16	31	australasian	australasian	ADJ
ajis02-866	16	32	journal	journal	NOUN
ajis02-866	16	33	of	of	ADP
ajis02-866	16	34	information	information	NOUN
ajis02-866	16	35	systems	system	NOUN
ajis02-866	16	36	volume	volume	NOUN
ajis02-866	16	37	18	18	NUM
ajis02-866	16	38	number	number	NOUN
ajis02-866	16	39	2	2	NUM
ajis02-866	16	40	2014	2014	NUM
ajis02-866	16	41	112	112	NUM
ajis02-866	16	42	worldwide	worldwide	ADV
ajis02-866	16	43	(	(	PUNCT
ajis02-866	16	44	luftman	luftman	NOUN
ajis02-866	16	45	et	et	PROPN
ajis02-866	16	46	al	al	PROPN
ajis02-866	16	47	.	.	PROPN
ajis02-866	16	48	2012	2012	NUM
ajis02-866	16	49	)	)	PUNCT
ajis02-866	16	50	.	.	PUNCT
ajis02-866	17	1	in	in	ADP
ajis02-866	17	2	australia	australia	PROPN
ajis02-866	17	3	,	,	PUNCT
ajis02-866	17	4	the	the	DET
ajis02-866	17	5	two	two	NUM
ajis02-866	17	6	major	major	ADJ
ajis02-866	17	7	retailers	retailer	NOUN
ajis02-866	17	8	(	(	PUNCT
ajis02-866	17	9	woolworths	woolworth	NOUN
ajis02-866	17	10	with	with	ADP
ajis02-866	17	11	41.1	41.1	NUM
ajis02-866	17	12	%	%	NOUN
ajis02-866	17	13	of	of	ADP
ajis02-866	17	14	market	market	NOUN
ajis02-866	17	15	share	share	NOUN
ajis02-866	17	16	and	and	CCONJ
ajis02-866	17	17	$	$	SYM
ajis02-866	17	18	48.56	48.56	NUM
ajis02-866	17	19	billion	billion	NUM
ajis02-866	17	20	revenue	revenue	NOUN
ajis02-866	17	21	,	,	PUNCT
ajis02-866	17	22	and	and	CCONJ
ajis02-866	17	23	coles	cole	NOUN
ajis02-866	17	24	with	with	ADP
ajis02-866	17	25	31	31	NUM
ajis02-866	17	26	%	%	NOUN
ajis02-866	17	27	market	market	NOUN
ajis02-866	17	28	share	share	NOUN
ajis02-866	17	29	and	and	CCONJ
ajis02-866	17	30	$	$	SYM
ajis02-866	17	31	34.1	34.1	NUM
ajis02-866	17	32	billion	billion	NUM
ajis02-866	17	33	revenue	revenue	NOUN
ajis02-866	17	34	in	in	ADP
ajis02-866	17	35	2012	2012	NUM
ajis02-866	17	36	)	)	PUNCT
ajis02-866	17	37	both	both	PRON
ajis02-866	17	38	launched	launch	VERB
ajis02-866	17	39	mobile	mobile	ADJ
ajis02-866	17	40	shopping	shopping	NOUN
ajis02-866	17	41	apps	app	NOUN
ajis02-866	17	42	in	in	ADP
ajis02-866	17	43	2011	2011	NUM
ajis02-866	17	44	with	with	ADP
ajis02-866	17	45	the	the	DET
ajis02-866	17	46	intent	intent	NOUN
ajis02-866	17	47	of	of	ADP
ajis02-866	17	48	sensing	sense	VERB
ajis02-866	17	49	customer	customer	NOUN
ajis02-866	17	50	requirements	requirement	NOUN
ajis02-866	17	51	better	well	ADV
ajis02-866	17	52	,	,	PUNCT
ajis02-866	17	53	by	by	ADP
ajis02-866	17	54	connecting	connect	VERB
ajis02-866	17	55	ubiquitously	ubiquitously	ADV
ajis02-866	17	56	to	to	PART
ajis02-866	17	57	access	access	VERB
ajis02-866	17	58	their	their	PRON
ajis02-866	17	59	daily	daily	ADJ
ajis02-866	17	60	routines	routine	NOUN
ajis02-866	17	61	24x7	24x7	NUM
ajis02-866	17	62	(	(	PUNCT
ajis02-866	17	63	atapattu	atapattu	ADJ
ajis02-866	17	64	and	and	CCONJ
ajis02-866	17	65	sedera	sedera	ADJ
ajis02-866	17	66	2013a	2013a	NUM
ajis02-866	17	67	)	)	PUNCT
ajis02-866	17	68	.	.	PUNCT
ajis02-866	18	1	thus	thus	ADV
ajis02-866	18	2	far	far	ADV
ajis02-866	18	3	,	,	PUNCT
ajis02-866	18	4	over	over	ADP
ajis02-866	18	5	3	3	NUM
ajis02-866	18	6	million	million	NUM
ajis02-866	18	7	customers	customer	NOUN
ajis02-866	18	8	(	(	PUNCT
ajis02-866	18	9	1.8	1.8	NUM
ajis02-866	18	10	million	million	NUM
ajis02-866	18	11	woolworths	woolworth	NOUN
ajis02-866	18	12	customers	customer	NOUN
ajis02-866	18	13	and	and	CCONJ
ajis02-866	18	14	over	over	ADP
ajis02-866	18	15	1.5	1.5	NUM
ajis02-866	18	16	million	million	NUM
ajis02-866	18	17	coles	cole	NOUN
ajis02-866	18	18	customers	customer	NOUN
ajis02-866	18	19	)	)	PUNCT
ajis02-866	18	20	have	have	AUX
ajis02-866	18	21	downloaded	download	VERB
ajis02-866	18	22	the	the	DET
ajis02-866	18	23	apps	app	NOUN
ajis02-866	18	24	from	from	ADP
ajis02-866	18	25	android	android	PROPN
ajis02-866	18	26	®	®	NOUN
ajis02-866	18	27	and	and	CCONJ
ajis02-866	18	28	apple	apple	NOUN
ajis02-866	18	29	®	®	NOUN
ajis02-866	18	30	markets	market	NOUN
ajis02-866	18	31	which	which	PRON
ajis02-866	18	32	is	be	AUX
ajis02-866	18	33	about	about	ADV
ajis02-866	18	34	14	14	NUM
ajis02-866	18	35	%	%	NOUN
ajis02-866	18	36	of	of	ADP
ajis02-866	18	37	the	the	DET
ajis02-866	18	38	australian	australian	ADJ
ajis02-866	18	39	population	population	NOUN
ajis02-866	18	40	.	.	PUNCT
ajis02-866	19	1	consequently	consequently	ADV
ajis02-866	19	2	,	,	PUNCT
ajis02-866	19	3	when	when	SCONJ
ajis02-866	19	4	woolworths	woolworth	NOUN
ajis02-866	19	5	acquired	acquire	VERB
ajis02-866	19	6	a	a	DET
ajis02-866	19	7	business	business	NOUN
ajis02-866	19	8	intelligence	intelligence	NOUN
ajis02-866	19	9	company	company	NOUN
ajis02-866	19	10	“	"	PUNCT
ajis02-866	19	11	quantium	quantium	NOUN
ajis02-866	19	12	”	"	PUNCT
ajis02-866	19	13	in	in	ADP
ajis02-866	19	14	2013	2013	NUM
ajis02-866	19	15	citing	cite	VERB
ajis02-866	19	16	the	the	DET
ajis02-866	19	17	importance	importance	NOUN
ajis02-866	19	18	of	of	ADP
ajis02-866	19	19	better	well	ADV
ajis02-866	19	20	analyzing	analyze	VERB
ajis02-866	19	21	the	the	DET
ajis02-866	19	22	shopping	shopping	NOUN
ajis02-866	19	23	habits	habit	NOUN
ajis02-866	19	24	of	of	ADP
ajis02-866	19	25	australians	australians	PROPN
ajis02-866	19	26	outside	outside	ADP
ajis02-866	19	27	its	its	PRON
ajis02-866	19	28	stores	store	NOUN
ajis02-866	19	29	(	(	PUNCT
ajis02-866	19	30	kohler	kohler	NOUN
ajis02-866	19	31	2013	2013	NUM
ajis02-866	19	32	)	)	PUNCT
ajis02-866	19	33	,	,	PUNCT
ajis02-866	19	34	coles	cole	NOUN
ajis02-866	19	35	recently	recently	ADV
ajis02-866	19	36	relaunched	relaunche	VERB
ajis02-866	19	37	its	its	PRON
ajis02-866	19	38	customer	customer	NOUN
ajis02-866	19	39	loyalty	loyalty	NOUN
ajis02-866	19	40	scheme	scheme	NOUN
ajis02-866	19	41	“	"	PUNCT
ajis02-866	19	42	flybuys	flybuy	NOUN
ajis02-866	19	43	”	"	PUNCT
ajis02-866	19	44	with	with	ADP
ajis02-866	19	45	the	the	DET
ajis02-866	19	46	help	help	NOUN
ajis02-866	19	47	of	of	ADP
ajis02-866	19	48	an	an	DET
ajis02-866	19	49	expert	expert	NOUN
ajis02-866	19	50	analytics	analytic	NOUN
ajis02-866	19	51	team	team	NOUN
ajis02-866	19	52	brought	bring	VERB
ajis02-866	19	53	from	from	ADP
ajis02-866	19	54	the	the	DET
ajis02-866	19	55	uk	uk	PROPN
ajis02-866	19	56	(	(	PUNCT
ajis02-866	19	57	robin	robin	PROPN
ajis02-866	19	58	2013	2013	NUM
ajis02-866	19	59	)	)	PUNCT
ajis02-866	19	60	.	.	PUNCT
ajis02-866	20	1	on	on	ADP
ajis02-866	20	2	the	the	DET
ajis02-866	20	3	other	other	ADJ
ajis02-866	20	4	hand	hand	NOUN
ajis02-866	20	5	,	,	PUNCT
ajis02-866	20	6	customers	customer	NOUN
ajis02-866	20	7	are	be	AUX
ajis02-866	20	8	aware	aware	ADJ
ajis02-866	20	9	of	of	ADP
ajis02-866	20	10	the	the	DET
ajis02-866	20	11	‘	'	PUNCT
ajis02-866	20	12	sensing	sensing	NOUN
ajis02-866	20	13	’	'	PUNCT
ajis02-866	20	14	in	in	ADP
ajis02-866	20	15	which	which	PRON
ajis02-866	20	16	retailers	retailer	NOUN
ajis02-866	20	17	engage	engage	VERB
ajis02-866	20	18	through	through	ADP
ajis02-866	20	19	mobile	mobile	ADJ
ajis02-866	20	20	apps	app	NOUN
ajis02-866	20	21	.	.	PUNCT
ajis02-866	21	1	in	in	ADP
ajis02-866	21	2	return	return	NOUN
ajis02-866	21	3	,	,	PUNCT
ajis02-866	21	4	they	they	PRON
ajis02-866	21	5	expect	expect	VERB
ajis02-866	21	6	that	that	SCONJ
ajis02-866	21	7	the	the	DET
ajis02-866	21	8	retailers	retailer	NOUN
ajis02-866	21	9	will	will	AUX
ajis02-866	21	10	respond	respond	VERB
ajis02-866	21	11	swiftly	swiftly	ADV
ajis02-866	21	12	to	to	ADP
ajis02-866	21	13	their	their	PRON
ajis02-866	21	14	unique	unique	ADJ
ajis02-866	21	15	requirements	requirement	NOUN
ajis02-866	21	16	(	(	PUNCT
ajis02-866	21	17	atapattu	atapattu	ADJ
ajis02-866	21	18	and	and	CCONJ
ajis02-866	21	19	sedera	sedera	NOUN
ajis02-866	21	20	2014	2014	NUM
ajis02-866	21	21	)	)	PUNCT
ajis02-866	21	22	.	.	PUNCT
ajis02-866	22	1	so	so	ADV
ajis02-866	22	2	,	,	PUNCT
ajis02-866	22	3	they	they	PRON
ajis02-866	22	4	expect	expect	VERB
ajis02-866	22	5	highly	highly	ADV
ajis02-866	22	6	personalized	personalized	ADJ
ajis02-866	22	7	company	company	NOUN
ajis02-866	22	8	-	-	PUNCT
ajis02-866	22	9	to	to	ADP
ajis02-866	22	10	-	-	PUNCT
ajis02-866	22	11	consumer	consumer	NOUN
ajis02-866	22	12	responses	response	NOUN
ajis02-866	22	13	(	(	PUNCT
ajis02-866	22	14	kaplan	kaplan	PROPN
ajis02-866	22	15	2012	2012	NUM
ajis02-866	22	16	)	)	PUNCT
ajis02-866	22	17	.	.	PUNCT
ajis02-866	23	1	in	in	ADP
ajis02-866	23	2	other	other	ADJ
ajis02-866	23	3	words	word	NOUN
ajis02-866	23	4	the	the	DET
ajis02-866	23	5	customers	customer	NOUN
ajis02-866	23	6	evaluate	evaluate	VERB
ajis02-866	23	7	how	how	SCONJ
ajis02-866	23	8	agile	agile	ADJ
ajis02-866	23	9	a	a	DET
ajis02-866	23	10	firm	firm	NOUN
ajis02-866	23	11	towards	towards	ADP
ajis02-866	23	12	their	their	PRON
ajis02-866	23	13	unique	unique	ADJ
ajis02-866	23	14	requirements	requirement	NOUN
ajis02-866	23	15	based	base	VERB
ajis02-866	23	16	on	on	ADP
ajis02-866	23	17	their	their	PRON
ajis02-866	23	18	actual	actual	ADJ
ajis02-866	23	19	experiences	experience	NOUN
ajis02-866	23	20	.	.	PUNCT
ajis02-866	24	1	whilst	whilst	SCONJ
ajis02-866	24	2	there	there	PRON
ajis02-866	24	3	is	be	VERB
ajis02-866	24	4	diversity	diversity	NOUN
ajis02-866	24	5	in	in	ADP
ajis02-866	24	6	consumer	consumer	NOUN
ajis02-866	24	7	mobile	mobile	ADJ
ajis02-866	24	8	apps	app	NOUN
ajis02-866	24	9	use	use	NOUN
ajis02-866	24	10	;	;	PUNCT
ajis02-866	24	11	thus	thus	ADV
ajis02-866	24	12	,	,	PUNCT
ajis02-866	24	13	the	the	DET
ajis02-866	24	14	extent	extent	NOUN
ajis02-866	24	15	and	and	CCONJ
ajis02-866	24	16	wider	wide	ADJ
ajis02-866	24	17	use	use	NOUN
ajis02-866	24	18	of	of	ADP
ajis02-866	24	19	the	the	DET
ajis02-866	24	20	app	app	NOUN
ajis02-866	24	21	and	and	CCONJ
ajis02-866	24	22	adoption	adoption	NOUN
ajis02-866	24	23	of	of	ADP
ajis02-866	24	24	it	it	PRON
ajis02-866	24	25	is	be	AUX
ajis02-866	24	26	of	of	ADP
ajis02-866	24	27	great	great	ADJ
ajis02-866	24	28	importance	importance	NOUN
ajis02-866	24	29	to	to	ADP
ajis02-866	24	30	the	the	DET
ajis02-866	24	31	retailer	retailer	NOUN
ajis02-866	24	32	.	.	PUNCT
ajis02-866	25	1	however	however	ADV
ajis02-866	25	2	,	,	PUNCT
ajis02-866	25	3	failing	fail	VERB
ajis02-866	25	4	to	to	PART
ajis02-866	25	5	provide	provide	VERB
ajis02-866	25	6	adequate	adequate	ADJ
ajis02-866	25	7	,	,	PUNCT
ajis02-866	25	8	efficient	efficient	ADJ
ajis02-866	25	9	and	and	CCONJ
ajis02-866	25	10	effective	effective	ADJ
ajis02-866	25	11	responses	response	NOUN
ajis02-866	25	12	could	could	AUX
ajis02-866	25	13	lead	lead	VERB
ajis02-866	25	14	to	to	ADP
ajis02-866	25	15	low	low	ADJ
ajis02-866	25	16	customer	customer	NOUN
ajis02-866	25	17	satisfaction	satisfaction	NOUN
ajis02-866	25	18	and	and	CCONJ
ajis02-866	25	19	disengagement	disengagement	NOUN
ajis02-866	25	20	(	(	PUNCT
ajis02-866	25	21	choi	choi	NOUN
ajis02-866	25	22	and	and	CCONJ
ajis02-866	25	23	mattila	mattila	NOUN
ajis02-866	25	24	2008	2008	NUM
ajis02-866	25	25	)	)	PUNCT
ajis02-866	25	26	from	from	ADP
ajis02-866	25	27	the	the	DET
ajis02-866	25	28	mobile	mobile	ADJ
ajis02-866	25	29	app	app	NOUN
ajis02-866	25	30	.	.	PUNCT
ajis02-866	26	1	as	as	SCONJ
ajis02-866	26	2	this	this	DET
ajis02-866	26	3	innovative	innovative	ADJ
ajis02-866	26	4	customer	customer	NOUN
ajis02-866	26	5	engagement	engagement	NOUN
ajis02-866	26	6	discussed	discuss	VERB
ajis02-866	26	7	here	here	ADV
ajis02-866	26	8	allows	allow	VERB
ajis02-866	26	9	firms	firm	NOUN
ajis02-866	26	10	to	to	PART
ajis02-866	26	11	understand	understand	VERB
ajis02-866	26	12	customer	customer	NOUN
ajis02-866	26	13	requirements	requirement	NOUN
ajis02-866	26	14	better	well	ADV
ajis02-866	26	15	(	(	PUNCT
ajis02-866	26	16	sensing	sensing	NOUN
ajis02-866	26	17	)	)	PUNCT
ajis02-866	26	18	,	,	PUNCT
ajis02-866	26	19	whilst	whilst	SCONJ
ajis02-866	26	20	customers	customer	NOUN
ajis02-866	26	21	expect	expect	VERB
ajis02-866	26	22	that	that	SCONJ
ajis02-866	26	23	their	their	PRON
ajis02-866	26	24	‘	'	PUNCT
ajis02-866	26	25	unique	unique	ADJ
ajis02-866	26	26	’	'	PUNCT
ajis02-866	26	27	requirements	requirement	NOUN
ajis02-866	26	28	are	be	AUX
ajis02-866	26	29	identified	identify	VERB
ajis02-866	26	30	by	by	ADP
ajis02-866	26	31	the	the	DET
ajis02-866	26	32	retailer	retailer	NOUN
ajis02-866	26	33	(	(	PUNCT
ajis02-866	26	34	responding	respond	VERB
ajis02-866	26	35	)	)	PUNCT
ajis02-866	26	36	.	.	PUNCT
ajis02-866	27	1	this	this	DET
ajis02-866	27	2	focused	focused	ADJ
ajis02-866	27	3	scenario	scenario	NOUN
ajis02-866	27	4	of	of	ADP
ajis02-866	27	5	customer	customer	NOUN
ajis02-866	27	6	sensing	sense	VERB
ajis02-866	27	7	through	through	ADP
ajis02-866	27	8	mobile	mobile	ADJ
ajis02-866	27	9	apps	app	NOUN
ajis02-866	27	10	in	in	ADP
ajis02-866	27	11	consumer	consumer	NOUN
ajis02-866	27	12	retail	retail	NOUN
ajis02-866	28	1	,	,	PUNCT
ajis02-866	28	2	we	we	PRON
ajis02-866	28	3	argue	argue	VERB
ajis02-866	28	4	that	that	SCONJ
ajis02-866	28	5	customers	customer	NOUN
ajis02-866	28	6	could	could	AUX
ajis02-866	28	7	effectively	effectively	ADV
ajis02-866	28	8	judge	judge	VERB
ajis02-866	28	9	the	the	DET
ajis02-866	28	10	responding	respond	VERB
ajis02-866	28	11	capacity	capacity	NOUN
ajis02-866	28	12	of	of	ADP
ajis02-866	28	13	the	the	DET
ajis02-866	28	14	firm	firm	NOUN
ajis02-866	28	15	.	.	PUNCT
ajis02-866	29	1	it	it	PRON
ajis02-866	29	2	provides	provide	VERB
ajis02-866	29	3	the	the	DET
ajis02-866	29	4	customers	customer	NOUN
ajis02-866	29	5	’	’	PART
ajis02-866	29	6	perspective	perspective	NOUN
ajis02-866	29	7	of	of	ADP
ajis02-866	29	8	firm	firm	NOUN
ajis02-866	29	9	’s	’s	PART
ajis02-866	29	10	agility	agility	NOUN
ajis02-866	29	11	which	which	PRON
ajis02-866	29	12	is	be	AUX
ajis02-866	29	13	missing	miss	VERB
ajis02-866	29	14	in	in	ADP
ajis02-866	29	15	the	the	DET
ajis02-866	29	16	current	current	ADJ
ajis02-866	29	17	notion	notion	NOUN
ajis02-866	29	18	of	of	ADP
ajis02-866	29	19	agility	agility	NOUN
ajis02-866	29	20	literature	literature	NOUN
ajis02-866	29	21	.	.	PUNCT
ajis02-866	30	1	this	this	DET
ajis02-866	30	2	view	view	NOUN
ajis02-866	30	3	is	be	AUX
ajis02-866	30	4	unique	unique	ADJ
ajis02-866	30	5	in	in	ADP
ajis02-866	30	6	a	a	DET
ajis02-866	30	7	number	number	NOUN
ajis02-866	30	8	of	of	ADP
ajis02-866	30	9	different	different	ADJ
ajis02-866	30	10	ways	way	NOUN
ajis02-866	30	11	.	.	PUNCT
ajis02-866	31	1	most	most	ADJ
ajis02-866	31	2	studies	study	NOUN
ajis02-866	31	3	have	have	AUX
ajis02-866	31	4	observed	observe	VERB
ajis02-866	31	5	agility	agility	NOUN
ajis02-866	31	6	from	from	ADP
ajis02-866	31	7	the	the	DET
ajis02-866	31	8	firm	firm	NOUN
ajis02-866	31	9	’s	’s	PART
ajis02-866	31	10	perspective	perspective	NOUN
ajis02-866	31	11	,	,	PUNCT
ajis02-866	31	12	where	where	SCONJ
ajis02-866	31	13	prior	prior	ADJ
ajis02-866	31	14	research	research	NOUN
ajis02-866	31	15	elucidates	elucidate	VERB
ajis02-866	31	16	two	two	NUM
ajis02-866	31	17	forms	form	NOUN
ajis02-866	31	18	of	of	ADP
ajis02-866	31	19	sense	sense	NOUN
ajis02-866	31	20	-	-	PUNCT
ajis02-866	31	21	response	response	NOUN
ajis02-866	31	22	alignments	alignment	NOUN
ajis02-866	31	23	,	,	PUNCT
ajis02-866	31	24	namely	namely	ADV
ajis02-866	31	25	,	,	PUNCT
ajis02-866	31	26	matching	matching	NOUN
ajis02-866	31	27	and	and	CCONJ
ajis02-866	31	28	mediation	mediation	NOUN
ajis02-866	31	29	,	,	PUNCT
ajis02-866	31	30	on	on	ADP
ajis02-866	31	31	firm	firm	ADJ
ajis02-866	31	32	performance	performance	NOUN
ajis02-866	31	33	from	from	ADP
ajis02-866	31	34	the	the	DET
ajis02-866	31	35	firm	firm	NOUN
ajis02-866	31	36	’s	’s	PART
ajis02-866	31	37	perspective	perspective	NOUN
ajis02-866	31	38	(	(	PUNCT
ajis02-866	31	39	roberts	roberts	PROPN
ajis02-866	31	40	and	and	CCONJ
ajis02-866	31	41	grover	grover	PROPN
ajis02-866	31	42	2012a	2012a	NUM
ajis02-866	31	43	)	)	PUNCT
ajis02-866	31	44	.	.	PUNCT
ajis02-866	32	1	also	also	ADV
ajis02-866	32	2	,	,	PUNCT
ajis02-866	32	3	past	past	ADP
ajis02-866	32	4	studies	study	NOUN
ajis02-866	32	5	in	in	ADP
ajis02-866	32	6	the	the	DET
ajis02-866	32	7	management	management	NOUN
ajis02-866	32	8	discipline	discipline	NOUN
ajis02-866	32	9	have	have	AUX
ajis02-866	32	10	alluded	allude	VERB
ajis02-866	32	11	to	to	ADP
ajis02-866	32	12	the	the	DET
ajis02-866	32	13	importance	importance	NOUN
ajis02-866	32	14	of	of	ADP
ajis02-866	32	15	the	the	DET
ajis02-866	32	16	customer	customer	NOUN
ajis02-866	32	17	’s	’s	PART
ajis02-866	32	18	perspective	perspective	NOUN
ajis02-866	32	19	in	in	ADP
ajis02-866	32	20	firm	firm	ADJ
ajis02-866	32	21	performance	performance	NOUN
ajis02-866	32	22	(	(	PUNCT
ajis02-866	32	23	kaplan	kaplan	NOUN
ajis02-866	32	24	and	and	CCONJ
ajis02-866	32	25	norton	norton	PROPN
ajis02-866	32	26	1996	1996	NUM
ajis02-866	32	27	)	)	PUNCT
ajis02-866	32	28	.	.	PUNCT
ajis02-866	33	1	despite	despite	SCONJ
ajis02-866	33	2	the	the	DET
ajis02-866	33	3	importance	importance	NOUN
ajis02-866	33	4	of	of	ADP
ajis02-866	33	5	customer	customer	NOUN
ajis02-866	33	6	perceptions	perception	NOUN
ajis02-866	33	7	to	to	ADP
ajis02-866	33	8	contemporary	contemporary	ADJ
ajis02-866	33	9	firms	firm	NOUN
ajis02-866	33	10	in	in	ADP
ajis02-866	33	11	dynamic	dynamic	ADJ
ajis02-866	33	12	markets	market	NOUN
ajis02-866	33	13	,	,	PUNCT
ajis02-866	33	14	little	little	ADJ
ajis02-866	33	15	is	be	AUX
ajis02-866	33	16	known	know	VERB
ajis02-866	33	17	about	about	ADP
ajis02-866	33	18	the	the	DET
ajis02-866	33	19	firm	firm	NOUN
ajis02-866	33	20	’s	’s	PART
ajis02-866	33	21	customer	customer	NOUN
ajis02-866	33	22	agility	agility	NOUN
ajis02-866	33	23	from	from	ADP
ajis02-866	33	24	the	the	DET
ajis02-866	33	25	customer	customer	NOUN
ajis02-866	33	26	’s	’s	PART
ajis02-866	33	27	viewpoint	viewpoint	NOUN
ajis02-866	33	28	.	.	PUNCT
ajis02-866	34	1	in	in	ADP
ajis02-866	34	2	addition	addition	NOUN
ajis02-866	34	3	,	,	PUNCT
ajis02-866	34	4	we	we	PRON
ajis02-866	34	5	argue	argue	VERB
ajis02-866	34	6	akin	akin	ADJ
ajis02-866	34	7	to	to	ADP
ajis02-866	34	8	several	several	ADJ
ajis02-866	34	9	past	past	ADJ
ajis02-866	34	10	studies	study	NOUN
ajis02-866	34	11	in	in	ADP
ajis02-866	34	12	marketing	marketing	NOUN
ajis02-866	34	13	and	and	CCONJ
ajis02-866	34	14	consumer	consumer	NOUN
ajis02-866	34	15	behavior	behavior	NOUN
ajis02-866	34	16	(	(	PUNCT
ajis02-866	34	17	gao	gao	PROPN
ajis02-866	34	18	et	et	PROPN
ajis02-866	34	19	al	al	PROPN
ajis02-866	34	20	.	.	PROPN
ajis02-866	34	21	2010	2010	NUM
ajis02-866	34	22	;	;	PUNCT
ajis02-866	34	23	kaplan	kaplan	PROPN
ajis02-866	34	24	2012	2012	NUM
ajis02-866	34	25	;	;	PUNCT
ajis02-866	34	26	lamarre	lamarre	VERB
ajis02-866	34	27	et	et	PROPN
ajis02-866	34	28	al	al	PROPN
ajis02-866	34	29	.	.	PROPN
ajis02-866	34	30	2012	2012	NUM
ajis02-866	34	31	;	;	PUNCT
ajis02-866	34	32	rohm	rohm	PROPN
ajis02-866	34	33	et	et	PROPN
ajis02-866	34	34	al	al	PROPN
ajis02-866	34	35	.	.	PROPN
ajis02-866	34	36	2012	2012	NUM
ajis02-866	34	37	;	;	PUNCT
ajis02-866	34	38	shankar	shankar	PROPN
ajis02-866	34	39	et	et	PROPN
ajis02-866	34	40	al	al	PROPN
ajis02-866	34	41	.	.	PROPN
ajis02-866	34	42	2010	2010	NUM
ajis02-866	34	43	)	)	PUNCT
ajis02-866	34	44	who	who	PRON
ajis02-866	34	45	demonstrated	demonstrate	VERB
ajis02-866	34	46	that	that	SCONJ
ajis02-866	34	47	customers	customer	NOUN
ajis02-866	34	48	as	as	ADP
ajis02-866	34	49	the	the	DET
ajis02-866	34	50	users	user	NOUN
ajis02-866	34	51	of	of	ADP
ajis02-866	34	52	a	a	DET
ajis02-866	34	53	mobile	mobile	ADJ
ajis02-866	34	54	app	app	NOUN
ajis02-866	34	55	would	would	AUX
ajis02-866	34	56	have	have	VERB
ajis02-866	34	57	a	a	DET
ajis02-866	34	58	reasonable	reasonable	ADJ
ajis02-866	34	59	knowledge	knowledge	NOUN
ajis02-866	34	60	of	of	ADP
ajis02-866	34	61	the	the	DET
ajis02-866	34	62	sensing	sense	VERB
ajis02-866	34	63	capabilities	capability	NOUN
ajis02-866	34	64	of	of	ADP
ajis02-866	34	65	such	such	ADJ
ajis02-866	34	66	apps	app	NOUN
ajis02-866	34	67	.	.	PUNCT
ajis02-866	35	1	therefore	therefore	ADV
ajis02-866	35	2	,	,	PUNCT
ajis02-866	35	3	we	we	PRON
ajis02-866	35	4	position	position	VERB
ajis02-866	35	5	that	that	SCONJ
ajis02-866	35	6	the	the	DET
ajis02-866	35	7	customers	customer	NOUN
ajis02-866	35	8	could	could	AUX
ajis02-866	35	9	effectively	effectively	ADV
ajis02-866	35	10	judge	judge	VERB
ajis02-866	35	11	the	the	DET
ajis02-866	35	12	responding	respond	VERB
ajis02-866	35	13	capacity	capacity	NOUN
ajis02-866	35	14	of	of	ADP
ajis02-866	35	15	the	the	DET
ajis02-866	35	16	firm	firm	NOUN
ajis02-866	35	17	through	through	ADP
ajis02-866	35	18	their	their	PRON
ajis02-866	35	19	perception	perception	NOUN
ajis02-866	35	20	of	of	ADP
ajis02-866	35	21	the	the	DET
ajis02-866	35	22	firm	firm	NOUN
ajis02-866	35	23	’s	’s	PART
ajis02-866	35	24	responsiveness	responsiveness	NOUN
ajis02-866	35	25	.	.	PUNCT
ajis02-866	36	1	the	the	DET
ajis02-866	36	2	primary	primary	ADJ
ajis02-866	36	3	objective	objective	NOUN
ajis02-866	36	4	of	of	ADP
ajis02-866	36	5	this	this	DET
ajis02-866	36	6	research	research	NOUN
ajis02-866	36	7	is	be	AUX
ajis02-866	36	8	to	to	PART
ajis02-866	36	9	demonstrate	demonstrate	VERB
ajis02-866	36	10	the	the	DET
ajis02-866	36	11	importance	importance	NOUN
ajis02-866	36	12	of	of	ADP
ajis02-866	36	13	alignment	alignment	NOUN
ajis02-866	36	14	between	between	ADP
ajis02-866	36	15	sensing	sense	VERB
ajis02-866	36	16	and	and	CCONJ
ajis02-866	36	17	responding	respond	VERB
ajis02-866	36	18	capabilities	capability	NOUN
ajis02-866	36	19	in	in	ADP
ajis02-866	36	20	the	the	DET
ajis02-866	36	21	firm	firm	NOUN
ajis02-866	36	22	’s	’s	PART
ajis02-866	36	23	agility	agility	NOUN
ajis02-866	36	24	for	for	ADP
ajis02-866	36	25	achieving	achieve	VERB
ajis02-866	36	26	superior	superior	ADJ
ajis02-866	36	27	customer	customer	NOUN
ajis02-866	36	28	satisfaction	satisfaction	NOUN
ajis02-866	36	29	.	.	PUNCT
ajis02-866	37	1	in	in	ADP
ajis02-866	37	2	other	other	ADJ
ajis02-866	37	3	words	word	NOUN
ajis02-866	37	4	,	,	PUNCT
ajis02-866	37	5	our	our	PRON
ajis02-866	37	6	main	main	ADJ
ajis02-866	37	7	premise	premise	NOUN
ajis02-866	37	8	in	in	ADP
ajis02-866	37	9	this	this	DET
ajis02-866	37	10	study	study	NOUN
ajis02-866	37	11	here	here	ADV
ajis02-866	37	12	is	be	AUX
ajis02-866	37	13	not	not	PART
ajis02-866	37	14	just	just	ADV
ajis02-866	37	15	to	to	PART
ajis02-866	37	16	look	look	VERB
ajis02-866	37	17	at	at	ADP
ajis02-866	37	18	the	the	DET
ajis02-866	37	19	sensing	sensing	NOUN
ajis02-866	37	20	and/or	and/or	CCONJ
ajis02-866	37	21	responding	respond	VERB
ajis02-866	37	22	capabilities	capability	NOUN
ajis02-866	37	23	per	per	ADP
ajis02-866	37	24	se	se	X
ajis02-866	37	25	but	but	CCONJ
ajis02-866	37	26	the	the	DET
ajis02-866	37	27	alignment	alignment	NOUN
ajis02-866	37	28	between	between	ADP
ajis02-866	37	29	the	the	DET
ajis02-866	37	30	two	two	NUM
ajis02-866	37	31	from	from	ADP
ajis02-866	37	32	the	the	DET
ajis02-866	37	33	customers	customer	NOUN
ajis02-866	37	34	’	'	PUNCT
ajis02-866	37	35	perspective	perspective	NOUN
ajis02-866	37	36	.	.	PUNCT
ajis02-866	38	1	while	while	SCONJ
ajis02-866	38	2	past	past	ADJ
ajis02-866	38	3	studies	study	NOUN
ajis02-866	38	4	have	have	AUX
ajis02-866	38	5	conceptualized	conceptualize	VERB
ajis02-866	38	6	agility	agility	NOUN
ajis02-866	38	7	in	in	ADP
ajis02-866	38	8	terms	term	NOUN
ajis02-866	38	9	of	of	ADP
ajis02-866	38	10	structures	structure	NOUN
ajis02-866	38	11	and	and	CCONJ
ajis02-866	38	12	processes	process	NOUN
ajis02-866	38	13	that	that	PRON
ajis02-866	38	14	enable	enable	VERB
ajis02-866	38	15	firms	firm	NOUN
ajis02-866	38	16	to	to	PART
ajis02-866	38	17	sense	sense	VERB
ajis02-866	38	18	and	and	CCONJ
ajis02-866	38	19	respond	respond	VERB
ajis02-866	38	20	,	,	PUNCT
ajis02-866	38	21	we	we	PRON
ajis02-866	38	22	take	take	VERB
ajis02-866	38	23	a	a	DET
ajis02-866	38	24	different	different	ADJ
ajis02-866	38	25	viewpoint	viewpoint	NOUN
ajis02-866	38	26	in	in	ADP
ajis02-866	38	27	this	this	DET
ajis02-866	38	28	research	research	NOUN
ajis02-866	38	29	and	and	CCONJ
ajis02-866	38	30	seek	seek	VERB
ajis02-866	38	31	to	to	PART
ajis02-866	38	32	examine	examine	VERB
ajis02-866	38	33	agility	agility	NOUN
ajis02-866	38	34	from	from	ADP
ajis02-866	38	35	the	the	DET
ajis02-866	38	36	customers	customer	NOUN
ajis02-866	38	37	’	'	PUNCT
ajis02-866	38	38	perspective	perspective	NOUN
ajis02-866	38	39	.	.	PUNCT
ajis02-866	39	1	this	this	DET
ajis02-866	39	2	paper	paper	NOUN
ajis02-866	39	3	investigates	investigate	VERB
ajis02-866	39	4	the	the	DET
ajis02-866	39	5	notion	notion	NOUN
ajis02-866	39	6	of	of	ADP
ajis02-866	39	7	sense	sense	NOUN
ajis02-866	39	8	-	-	PUNCT
ajis02-866	39	9	response	response	NOUN
ajis02-866	39	10	misalignment	misalignment	NOUN
ajis02-866	39	11	from	from	ADP
ajis02-866	39	12	the	the	DET
ajis02-866	39	13	customers	customer	NOUN
ajis02-866	39	14	’	'	PUNCT
ajis02-866	39	15	point	point	NOUN
ajis02-866	39	16	of	of	ADP
ajis02-866	39	17	view	view	NOUN
ajis02-866	39	18	in	in	ADP
ajis02-866	39	19	the	the	DET
ajis02-866	39	20	context	context	NOUN
ajis02-866	39	21	ubiquitous	ubiquitous	ADJ
ajis02-866	39	22	customer	customer	NOUN
ajis02-866	39	23	relationship	relationship	NOUN
ajis02-866	39	24	management	management	NOUN
ajis02-866	39	25	through	through	ADP
ajis02-866	39	26	smart	smart	ADJ
ajis02-866	39	27	mobile	mobile	ADJ
ajis02-866	39	28	apps	app	NOUN
ajis02-866	39	29	,	,	PUNCT
ajis02-866	39	30	which	which	PRON
ajis02-866	39	31	we	we	PRON
ajis02-866	39	32	label	label	VERB
ajis02-866	39	33	as	as	ADP
ajis02-866	39	34	ubiquitous	ubiquitous	ADJ
ajis02-866	39	35	crm	crm	NOUN
ajis02-866	39	36	(	(	PUNCT
ajis02-866	39	37	u	u	NOUN
ajis02-866	39	38	-	-	NOUN
ajis02-866	39	39	crm	crm	NOUN
ajis02-866	39	40	)	)	PUNCT
ajis02-866	39	41	.	.	PUNCT
ajis02-866	40	1	we	we	PRON
ajis02-866	40	2	introduce	introduce	VERB
ajis02-866	40	3	the	the	DET
ajis02-866	40	4	term	term	NOUN
ajis02-866	40	5	u	u	NOUN
ajis02-866	40	6	-	-	NOUN
ajis02-866	40	7	crm	crm	NOUN
ajis02-866	40	8	for	for	ADP
ajis02-866	40	9	mobile	mobile	ADJ
ajis02-866	40	10	apps	app	NOUN
ajis02-866	40	11	here	here	ADV
ajis02-866	40	12	simply	simply	ADV
ajis02-866	40	13	because	because	SCONJ
ajis02-866	40	14	,	,	PUNCT
ajis02-866	40	15	the	the	DET
ajis02-866	40	16	mobile	mobile	ADJ
ajis02-866	40	17	apps	app	NOUN
ajis02-866	40	18	we	we	PRON
ajis02-866	40	19	refer	refer	VERB
ajis02-866	40	20	in	in	ADP
ajis02-866	40	21	this	this	DET
ajis02-866	40	22	discussion	discussion	NOUN
ajis02-866	40	23	are	be	AUX
ajis02-866	40	24	a	a	DET
ajis02-866	40	25	key	key	ADJ
ajis02-866	40	26	component	component	NOUN
ajis02-866	40	27	of	of	ADP
ajis02-866	40	28	the	the	DET
ajis02-866	40	29	firm	firm	NOUN
ajis02-866	40	30	’s	’s	PART
ajis02-866	40	31	customer	customer	NOUN
ajis02-866	40	32	relationship	relationship	NOUN
ajis02-866	40	33	management	management	NOUN
ajis02-866	40	34	system	system	NOUN
ajis02-866	40	35	which	which	PRON
ajis02-866	40	36	they	they	PRON
ajis02-866	40	37	use	use	VERB
ajis02-866	40	38	to	to	PART
ajis02-866	40	39	connect	connect	VERB
ajis02-866	40	40	with	with	ADP
ajis02-866	40	41	their	their	PRON
ajis02-866	40	42	customers	customer	NOUN
ajis02-866	40	43	ubiquitously	ubiquitously	ADV
ajis02-866	40	44	to	to	PART
ajis02-866	40	45	sense	sense	VERB
ajis02-866	40	46	and	and	CCONJ
ajis02-866	40	47	respond	respond	VERB
ajis02-866	40	48	to	to	ADP
ajis02-866	40	49	their	their	PRON
ajis02-866	40	50	customer	customer	NOUN
ajis02-866	40	51	unique	unique	ADJ
ajis02-866	40	52	requirements	requirement	NOUN
ajis02-866	40	53	.	.	PUNCT
ajis02-866	41	1	additionally	additionally	ADV
ajis02-866	41	2	,	,	PUNCT
ajis02-866	41	3	the	the	DET
ajis02-866	41	4	agility	agility	NOUN
ajis02-866	41	5	alignment	alignment	NOUN
ajis02-866	41	6	has	have	AUX
ajis02-866	41	7	never	never	ADV
ajis02-866	41	8	been	be	AUX
ajis02-866	41	9	viewed	view	VERB
ajis02-866	41	10	from	from	ADP
ajis02-866	41	11	the	the	DET
ajis02-866	41	12	customer	customer	NOUN
ajis02-866	41	13	’s	’s	PART
ajis02-866	41	14	angle	angle	NOUN
ajis02-866	41	15	.	.	PUNCT
ajis02-866	42	1	we	we	PRON
ajis02-866	42	2	argue	argue	VERB
ajis02-866	42	3	here	here	ADV
ajis02-866	42	4	that	that	SCONJ
ajis02-866	42	5	,	,	PUNCT
ajis02-866	42	6	this	this	DET
ajis02-866	42	7	discussion	discussion	NOUN
ajis02-866	42	8	of	of	ADP
ajis02-866	42	9	customers	customer	NOUN
ajis02-866	42	10	’	'	PUNCT
ajis02-866	42	11	perspective	perspective	NOUN
ajis02-866	42	12	of	of	ADP
ajis02-866	42	13	firm	firm	NOUN
ajis02-866	42	14	’s	’s	PART
ajis02-866	42	15	agility	agility	NOUN
ajis02-866	42	16	is	be	AUX
ajis02-866	42	17	now	now	ADV
ajis02-866	42	18	long	long	ADV
ajis02-866	42	19	overdue	overdue	ADJ
ajis02-866	42	20	.	.	PUNCT
ajis02-866	43	1	possibly	possibly	ADV
ajis02-866	43	2	,	,	PUNCT
ajis02-866	43	3	there	there	ADV
ajis02-866	43	4	australasian	australasian	ADJ
ajis02-866	43	5	journal	journal	NOUN
ajis02-866	43	6	of	of	ADP
ajis02-866	43	7	information	information	NOUN
ajis02-866	43	8	systems	system	NOUN
ajis02-866	43	9	volume	volume	NOUN
ajis02-866	43	10	18	18	NUM
ajis02-866	43	11	number	number	NOUN
ajis02-866	43	12	2	2	NUM
ajis02-866	43	13	2014	2014	NUM
ajis02-866	43	14	113	113	NUM
ajis02-866	43	15	could	could	AUX
ajis02-866	43	16	be	be	AUX
ajis02-866	43	17	nuanced	nuanced	ADJ
ajis02-866	43	18	ways	way	NOUN
ajis02-866	43	19	in	in	ADP
ajis02-866	43	20	which	which	PRON
ajis02-866	43	21	customers	customer	NOUN
ajis02-866	43	22	experience	experience	VERB
ajis02-866	43	23	the	the	DET
ajis02-866	43	24	firm	firm	NOUN
ajis02-866	43	25	’s	’s	PART
ajis02-866	43	26	ability	ability	NOUN
ajis02-866	43	27	in	in	ADP
ajis02-866	43	28	aligning	align	VERB
ajis02-866	43	29	sense	sense	NOUN
ajis02-866	43	30	-	-	PUNCT
ajis02-866	43	31	response	response	NOUN
ajis02-866	43	32	capabilities	capability	NOUN
ajis02-866	43	33	,	,	PUNCT
ajis02-866	43	34	which	which	PRON
ajis02-866	43	35	in	in	ADP
ajis02-866	43	36	turn	turn	NOUN
ajis02-866	43	37	could	could	AUX
ajis02-866	43	38	impact	impact	VERB
ajis02-866	43	39	on	on	ADP
ajis02-866	43	40	firm	firm	ADJ
ajis02-866	43	41	performance	performance	NOUN
ajis02-866	43	42	.	.	PUNCT
ajis02-866	44	1	thus	thus	ADV
ajis02-866	44	2	,	,	PUNCT
ajis02-866	44	3	our	our	PRON
ajis02-866	44	4	second	second	ADJ
ajis02-866	44	5	objective	objective	NOUN
ajis02-866	44	6	is	be	AUX
ajis02-866	44	7	to	to	PART
ajis02-866	44	8	examine	examine	VERB
ajis02-866	44	9	how	how	SCONJ
ajis02-866	44	10	a	a	DET
ajis02-866	44	11	firm	firm	NOUN
ajis02-866	44	12	’s	’s	PART
ajis02-866	44	13	customer	customer	NOUN
ajis02-866	44	14	agility	agility	NOUN
ajis02-866	44	15	impacts	impact	NOUN
ajis02-866	44	16	on	on	ADP
ajis02-866	44	17	firm	firm	ADJ
ajis02-866	44	18	performance	performance	NOUN
ajis02-866	44	19	.	.	PUNCT
ajis02-866	45	1	more	more	ADV
ajis02-866	45	2	specifically	specifically	ADV
ajis02-866	45	3	,	,	PUNCT
ajis02-866	45	4	how	how	SCONJ
ajis02-866	45	5	does	do	AUX
ajis02-866	45	6	the	the	DET
ajis02-866	45	7	alignment	alignment	NOUN
ajis02-866	45	8	between	between	ADP
ajis02-866	45	9	a	a	DET
ajis02-866	45	10	firm	firm	NOUN
ajis02-866	45	11	’s	’s	PART
ajis02-866	45	12	sensing	sense	VERB
ajis02-866	45	13	and	and	CCONJ
ajis02-866	45	14	responding	respond	VERB
ajis02-866	45	15	capabilities	capability	NOUN
ajis02-866	45	16	impact	impact	VERB
ajis02-866	45	17	its	its	PRON
ajis02-866	45	18	performance	performance	NOUN
ajis02-866	45	19	(	(	PUNCT
ajis02-866	45	20	through	through	ADP
ajis02-866	45	21	customer	customer	NOUN
ajis02-866	45	22	satisfaction	satisfaction	NOUN
ajis02-866	45	23	)	)	PUNCT
ajis02-866	45	24	?	?	PUNCT
ajis02-866	46	1	the	the	DET
ajis02-866	46	2	paper	paper	NOUN
ajis02-866	46	3	first	first	ADV
ajis02-866	46	4	defines	define	VERB
ajis02-866	46	5	agility	agility	NOUN
ajis02-866	46	6	before	before	ADP
ajis02-866	46	7	invoking	invoke	VERB
ajis02-866	46	8	the	the	DET
ajis02-866	46	9	importance	importance	NOUN
ajis02-866	46	10	of	of	ADP
ajis02-866	46	11	understanding	understand	VERB
ajis02-866	46	12	the	the	DET
ajis02-866	46	13	characteristics	characteristic	NOUN
ajis02-866	46	14	of	of	ADP
ajis02-866	46	15	firm	firm	ADJ
ajis02-866	46	16	agility	agility	NOUN
ajis02-866	46	17	from	from	ADP
ajis02-866	46	18	the	the	DET
ajis02-866	46	19	customer	customer	NOUN
ajis02-866	46	20	’s	’s	PART
ajis02-866	46	21	standpoint	standpoint	NOUN
ajis02-866	46	22	.	.	PUNCT
ajis02-866	47	1	we	we	PRON
ajis02-866	47	2	then	then	ADV
ajis02-866	47	3	discuss	discuss	VERB
ajis02-866	47	4	customer	customer	NOUN
ajis02-866	47	5	agility	agility	NOUN
ajis02-866	47	6	in	in	ADP
ajis02-866	47	7	light	light	NOUN
ajis02-866	47	8	of	of	ADP
ajis02-866	47	9	nomological	nomological	ADJ
ajis02-866	47	10	discussion	discussion	NOUN
ajis02-866	47	11	around	around	ADP
ajis02-866	47	12	other	other	ADJ
ajis02-866	47	13	related	relate	VERB
ajis02-866	47	14	concepts	concept	NOUN
ajis02-866	47	15	before	before	ADP
ajis02-866	47	16	developing	develop	VERB
ajis02-866	47	17	our	our	PRON
ajis02-866	47	18	theoretical	theoretical	ADJ
ajis02-866	47	19	model	model	NOUN
ajis02-866	47	20	.	.	PUNCT
ajis02-866	48	1	building	build	VERB
ajis02-866	48	2	on	on	ADP
ajis02-866	48	3	this	this	DET
ajis02-866	48	4	discussion	discussion	NOUN
ajis02-866	48	5	,	,	PUNCT
ajis02-866	48	6	we	we	PRON
ajis02-866	48	7	then	then	ADV
ajis02-866	48	8	formulate	formulate	VERB
ajis02-866	48	9	and	and	CCONJ
ajis02-866	48	10	present	present	VERB
ajis02-866	48	11	our	our	PRON
ajis02-866	48	12	research	research	NOUN
ajis02-866	48	13	hypothesis	hypothesis	NOUN
ajis02-866	48	14	.	.	PUNCT
ajis02-866	49	1	then	then	ADV
ajis02-866	49	2	,	,	PUNCT
ajis02-866	49	3	we	we	PRON
ajis02-866	49	4	describe	describe	VERB
ajis02-866	49	5	our	our	PRON
ajis02-866	49	6	empirical	empirical	ADJ
ajis02-866	49	7	research	research	NOUN
ajis02-866	49	8	design	design	NOUN
ajis02-866	49	9	and	and	CCONJ
ajis02-866	49	10	the	the	DET
ajis02-866	49	11	testing	testing	NOUN
ajis02-866	49	12	of	of	ADP
ajis02-866	49	13	our	our	PRON
ajis02-866	49	14	research	research	NOUN
ajis02-866	49	15	model	model	NOUN
ajis02-866	49	16	.	.	PUNCT
ajis02-866	50	1	finally	finally	ADV
ajis02-866	50	2	,	,	PUNCT
ajis02-866	50	3	we	we	PRON
ajis02-866	50	4	discuss	discuss	VERB
ajis02-866	50	5	our	our	PRON
ajis02-866	50	6	findings	finding	NOUN
ajis02-866	50	7	and	and	CCONJ
ajis02-866	50	8	limitations	limitation	NOUN
ajis02-866	50	9	,	,	PUNCT
ajis02-866	50	10	implications	implication	NOUN
ajis02-866	50	11	for	for	ADP
ajis02-866	50	12	both	both	CCONJ
ajis02-866	50	13	research	research	NOUN
ajis02-866	50	14	and	and	CCONJ
ajis02-866	50	15	practice	practice	NOUN
ajis02-866	50	16	,	,	PUNCT
ajis02-866	50	17	and	and	CCONJ
ajis02-866	50	18	potential	potential	ADJ
ajis02-866	50	19	future	future	ADJ
ajis02-866	50	20	research	research	NOUN
ajis02-866	50	21	directions	direction	NOUN
ajis02-866	50	22	.	.	PUNCT
ajis02-866	51	1	theoretical	theoretical	ADJ
ajis02-866	51	2	background	background	NOUN
ajis02-866	51	3	studies	study	NOUN
ajis02-866	51	4	of	of	ADP
ajis02-866	51	5	organizational	organizational	ADJ
ajis02-866	51	6	agility	agility	NOUN
ajis02-866	51	7	(	(	PUNCT
ajis02-866	51	8	haeckel	haeckel	PROPN
ajis02-866	51	9	1999	1999	NUM
ajis02-866	51	10	;	;	PUNCT
ajis02-866	51	11	nazir	nazir	PROPN
ajis02-866	51	12	and	and	CCONJ
ajis02-866	51	13	pinsonneault	pinsonneault	NOUN
ajis02-866	51	14	2012	2012	NUM
ajis02-866	51	15	;	;	PUNCT
ajis02-866	51	16	roberts	roberts	PROPN
ajis02-866	51	17	and	and	CCONJ
ajis02-866	51	18	grover	grover	PROPN
ajis02-866	51	19	2012a	2012a	NUM
ajis02-866	51	20	;	;	PUNCT
ajis02-866	51	21	zaheer	zaheer	PROPN
ajis02-866	51	22	and	and	CCONJ
ajis02-866	51	23	zaheer	zaheer	PROPN
ajis02-866	51	24	1997	1997	NUM
ajis02-866	51	25	)	)	PUNCT
ajis02-866	51	26	provide	provide	VERB
ajis02-866	51	27	the	the	DET
ajis02-866	51	28	theoretical	theoretical	ADJ
ajis02-866	51	29	foundation	foundation	NOUN
ajis02-866	51	30	to	to	ADP
ajis02-866	51	31	this	this	DET
ajis02-866	51	32	study	study	NOUN
ajis02-866	51	33	.	.	PUNCT
ajis02-866	52	1	overby	overby	VERB
ajis02-866	52	2	et	et	PROPN
ajis02-866	52	3	al	al	PROPN
ajis02-866	52	4	.	.	PROPN
ajis02-866	52	5	(	(	PUNCT
ajis02-866	52	6	2006	2006	NUM
ajis02-866	52	7	)	)	PUNCT
ajis02-866	52	8	have	have	AUX
ajis02-866	52	9	defined	define	VERB
ajis02-866	52	10	enterprise	enterprise	NOUN
ajis02-866	52	11	agility	agility	NOUN
ajis02-866	52	12	in	in	ADP
ajis02-866	52	13	its	its	PRON
ajis02-866	52	14	broadest	broad	ADJ
ajis02-866	52	15	sense	sense	NOUN
ajis02-866	52	16	as	as	ADP
ajis02-866	52	17	the	the	DET
ajis02-866	52	18	firm	firm	NOUN
ajis02-866	52	19	’s	’s	PART
ajis02-866	52	20	ability	ability	NOUN
ajis02-866	52	21	to	to	PART
ajis02-866	52	22	sense	sense	VERB
ajis02-866	52	23	environmental	environmental	ADJ
ajis02-866	52	24	change	change	NOUN
ajis02-866	52	25	and	and	CCONJ
ajis02-866	52	26	respond	respond	VERB
ajis02-866	52	27	rapidly	rapidly	ADV
ajis02-866	52	28	,	,	PUNCT
ajis02-866	52	29	with	with	ADP
ajis02-866	52	30	several	several	ADJ
ajis02-866	52	31	others	other	NOUN
ajis02-866	52	32	defining	define	VERB
ajis02-866	52	33	agility	agility	NOUN
ajis02-866	52	34	in	in	ADP
ajis02-866	52	35	a	a	DET
ajis02-866	52	36	similar	similar	ADJ
ajis02-866	52	37	manner	manner	NOUN
ajis02-866	52	38	(	(	PUNCT
ajis02-866	52	39	e.g.	e.g.	ADV
ajis02-866	52	40	roberts	roberts	PROPN
ajis02-866	52	41	and	and	CCONJ
ajis02-866	52	42	grover	grover	PROPN
ajis02-866	52	43	2012a	2012a	NUM
ajis02-866	52	44	)	)	PUNCT
ajis02-866	52	45	,	,	PUNCT
ajis02-866	52	46	with	with	ADP
ajis02-866	52	47	two	two	NUM
ajis02-866	52	48	common	common	ADJ
ajis02-866	52	49	attributes	attribute	NOUN
ajis02-866	52	50	describing	describe	VERB
ajis02-866	52	51	it	it	PRON
ajis02-866	52	52	–	–	PUNCT
ajis02-866	52	53	sense	sense	NOUN
ajis02-866	52	54	and	and	CCONJ
ajis02-866	52	55	response	response	NOUN
ajis02-866	52	56	(	(	PUNCT
ajis02-866	52	57	overby	overby	X
ajis02-866	52	58	et	et	PROPN
ajis02-866	52	59	al	al	PROPN
ajis02-866	52	60	.	.	PROPN
ajis02-866	52	61	2006	2006	NUM
ajis02-866	52	62	;	;	PUNCT
ajis02-866	52	63	roberts	roberts	PROPN
ajis02-866	52	64	and	and	CCONJ
ajis02-866	52	65	grover	grover	PROPN
ajis02-866	52	66	2012a	2012a	NUM
ajis02-866	52	67	;	;	PUNCT
ajis02-866	52	68	roberts	roberts	PROPN
ajis02-866	52	69	and	and	CCONJ
ajis02-866	52	70	grover	grover	PROPN
ajis02-866	52	71	2012b	2012b	NUM
ajis02-866	52	72	;	;	PUNCT
ajis02-866	52	73	sambamurthy	sambamurthy	ADJ
ajis02-866	52	74	et	et	PROPN
ajis02-866	52	75	al	al	PROPN
ajis02-866	52	76	.	.	PROPN
ajis02-866	52	77	2003	2003	NUM
ajis02-866	52	78	)	)	PUNCT
ajis02-866	52	79	.	.	PUNCT
ajis02-866	53	1	sensing	sense	VERB
ajis02-866	53	2	represents	represent	VERB
ajis02-866	53	3	the	the	DET
ajis02-866	53	4	knowledge	knowledge	NOUN
ajis02-866	53	5	component	component	NOUN
ajis02-866	53	6	of	of	ADP
ajis02-866	53	7	agility	agility	NOUN
ajis02-866	53	8	(	(	PUNCT
ajis02-866	53	9	overby	overby	X
ajis02-866	53	10	et	et	PROPN
ajis02-866	53	11	al	al	PROPN
ajis02-866	53	12	.	.	PROPN
ajis02-866	53	13	2006	2006	NUM
ajis02-866	53	14	)	)	PUNCT
ajis02-866	53	15	and	and	CCONJ
ajis02-866	53	16	reflects	reflect	VERB
ajis02-866	53	17	the	the	DET
ajis02-866	53	18	firm	firm	NOUN
ajis02-866	53	19	’s	’s	PART
ajis02-866	53	20	ability	ability	NOUN
ajis02-866	53	21	to	to	PART
ajis02-866	53	22	find	find	VERB
ajis02-866	53	23	appropriate	appropriate	ADJ
ajis02-866	53	24	opportunities	opportunity	NOUN
ajis02-866	53	25	and/or	and/or	CCONJ
ajis02-866	53	26	threats	threat	NOUN
ajis02-866	53	27	to	to	PART
ajis02-866	53	28	act	act	VERB
ajis02-866	53	29	upon	upon	SCONJ
ajis02-866	53	30	(	(	PUNCT
ajis02-866	53	31	dove	dove	NOUN
ajis02-866	53	32	2001	2001	NUM
ajis02-866	53	33	)	)	PUNCT
ajis02-866	53	34	.	.	PUNCT
ajis02-866	54	1	responding	respond	VERB
ajis02-866	54	2	describes	describe	VERB
ajis02-866	54	3	the	the	DET
ajis02-866	54	4	firm	firm	NOUN
ajis02-866	54	5	’s	’s	PART
ajis02-866	54	6	ability	ability	NOUN
ajis02-866	54	7	to	to	PART
ajis02-866	54	8	act	act	VERB
ajis02-866	54	9	quickly	quickly	ADV
ajis02-866	54	10	and	and	CCONJ
ajis02-866	54	11	accurately	accurately	ADV
ajis02-866	54	12	on	on	ADP
ajis02-866	54	13	opportunities	opportunity	NOUN
ajis02-866	54	14	and/or	and/or	CCONJ
ajis02-866	54	15	threats	threat	NOUN
ajis02-866	54	16	(	(	PUNCT
ajis02-866	54	17	dove	dove	NOUN
ajis02-866	54	18	2001	2001	NUM
ajis02-866	54	19	;	;	PUNCT
ajis02-866	54	20	overby	overby	X
ajis02-866	54	21	et	et	PROPN
ajis02-866	54	22	al	al	PROPN
ajis02-866	54	23	.	.	PROPN
ajis02-866	54	24	2006	2006	NUM
ajis02-866	54	25	)	)	PUNCT
ajis02-866	54	26	.	.	PUNCT
ajis02-866	55	1	sense	sense	NOUN
ajis02-866	55	2	and	and	CCONJ
ajis02-866	55	3	response	response	NOUN
ajis02-866	55	4	explain	explain	VERB
ajis02-866	55	5	how	how	SCONJ
ajis02-866	55	6	firms	firm	NOUN
ajis02-866	55	7	respond	respond	VERB
ajis02-866	55	8	to	to	ADP
ajis02-866	55	9	opportunities	opportunity	NOUN
ajis02-866	55	10	and	and	CCONJ
ajis02-866	55	11	threats	threat	NOUN
ajis02-866	55	12	with	with	ADP
ajis02-866	55	13	speed	speed	NOUN
ajis02-866	55	14	,	,	PUNCT
ajis02-866	55	15	ease	ease	NOUN
ajis02-866	55	16	and	and	CCONJ
ajis02-866	55	17	dexterity	dexterity	NOUN
ajis02-866	55	18	(	(	PUNCT
ajis02-866	55	19	overby	overby	PROPN
ajis02-866	55	20	et	et	PROPN
ajis02-866	55	21	al	al	PROPN
ajis02-866	55	22	.	.	PROPN
ajis02-866	55	23	2006	2006	NUM
ajis02-866	55	24	)	)	PUNCT
ajis02-866	55	25	.	.	PUNCT
ajis02-866	56	1	a	a	DET
ajis02-866	56	2	firm	firm	NOUN
ajis02-866	56	3	may	may	AUX
ajis02-866	56	4	display	display	VERB
ajis02-866	56	5	its	its	PRON
ajis02-866	56	6	agility	agility	NOUN
ajis02-866	56	7	in	in	ADP
ajis02-866	56	8	many	many	ADJ
ajis02-866	56	9	different	different	ADJ
ajis02-866	56	10	areas	area	NOUN
ajis02-866	56	11	such	such	ADJ
ajis02-866	56	12	as	as	ADP
ajis02-866	56	13	customer	customer	NOUN
ajis02-866	56	14	-	-	PUNCT
ajis02-866	56	15	based	base	VERB
ajis02-866	56	16	processes	process	NOUN
ajis02-866	56	17	,	,	PUNCT
ajis02-866	56	18	supply	supply	NOUN
ajis02-866	56	19	chain	chain	NOUN
ajis02-866	56	20	interactions	interaction	NOUN
ajis02-866	56	21	,	,	PUNCT
ajis02-866	56	22	and	and	CCONJ
ajis02-866	56	23	day	day	NOUN
ajis02-866	56	24	-	-	PUNCT
ajis02-866	56	25	to	to	ADP
ajis02-866	56	26	-	-	PUNCT
ajis02-866	56	27	day	day	NOUN
ajis02-866	56	28	operations	operation	NOUN
ajis02-866	56	29	(	(	PUNCT
ajis02-866	56	30	huang	huang	PROPN
ajis02-866	56	31	et	et	PROPN
ajis02-866	56	32	al	al	PROPN
ajis02-866	56	33	.	.	PROPN
ajis02-866	56	34	2012	2012	NUM
ajis02-866	56	35	;	;	PUNCT
ajis02-866	56	36	roberts	roberts	PROPN
ajis02-866	56	37	and	and	CCONJ
ajis02-866	56	38	grover	grover	PROPN
ajis02-866	56	39	2012b	2012b	NUM
ajis02-866	56	40	;	;	PUNCT
ajis02-866	56	41	yusuf	yusuf	PROPN
ajis02-866	56	42	et	et	PROPN
ajis02-866	56	43	al	al	PROPN
ajis02-866	56	44	.	.	PROPN
ajis02-866	56	45	1999a	1999a	NUM
ajis02-866	56	46	)	)	PUNCT
ajis02-866	56	47	.	.	PUNCT
ajis02-866	57	1	alignment	alignment	NOUN
ajis02-866	57	2	of	of	ADP
ajis02-866	57	3	sensing	sense	VERB
ajis02-866	57	4	and	and	CCONJ
ajis02-866	57	5	responding	respond	VERB
ajis02-866	57	6	researchers	researcher	NOUN
ajis02-866	57	7	argue	argue	VERB
ajis02-866	57	8	that	that	SCONJ
ajis02-866	57	9	sense	sense	NOUN
ajis02-866	57	10	and	and	CCONJ
ajis02-866	57	11	response	response	NOUN
ajis02-866	57	12	should	should	AUX
ajis02-866	57	13	be	be	AUX
ajis02-866	57	14	aligned	align	VERB
ajis02-866	57	15	(	(	PUNCT
ajis02-866	57	16	overby	overby	X
ajis02-866	57	17	et	et	PROPN
ajis02-866	57	18	al	al	PROPN
ajis02-866	57	19	.	.	PROPN
ajis02-866	57	20	2006	2006	NUM
ajis02-866	57	21	;	;	PUNCT
ajis02-866	57	22	roberts	roberts	PROPN
ajis02-866	57	23	and	and	CCONJ
ajis02-866	57	24	grover	grover	PROPN
ajis02-866	57	25	2012b	2012b	NUM
ajis02-866	57	26	)	)	PUNCT
ajis02-866	57	27	.	.	PUNCT
ajis02-866	58	1	these	these	DET
ajis02-866	58	2	two	two	NUM
ajis02-866	58	3	capabilities	capability	NOUN
ajis02-866	58	4	(	(	PUNCT
ajis02-866	58	5	overby	overby	X
ajis02-866	58	6	et	et	PROPN
ajis02-866	58	7	al	al	PROPN
ajis02-866	58	8	.	.	PROPN
ajis02-866	58	9	2006	2006	NUM
ajis02-866	58	10	;	;	PUNCT
ajis02-866	58	11	roberts	roberts	PROPN
ajis02-866	58	12	and	and	CCONJ
ajis02-866	58	13	grover	grover	PROPN
ajis02-866	58	14	2012a	2012a	NUM
ajis02-866	58	15	;	;	PUNCT
ajis02-866	58	16	roberts	roberts	PROPN
ajis02-866	58	17	and	and	CCONJ
ajis02-866	58	18	grover	grover	PROPN
ajis02-866	58	19	2012b	2012b	NUM
ajis02-866	58	20	)	)	PUNCT
ajis02-866	58	21	are	be	AUX
ajis02-866	58	22	complementary	complementary	ADJ
ajis02-866	58	23	,	,	PUNCT
ajis02-866	58	24	yet	yet	CCONJ
ajis02-866	58	25	distinctively	distinctively	ADV
ajis02-866	58	26	different	different	ADJ
ajis02-866	58	27	(	(	PUNCT
ajis02-866	58	28	roberts	roberts	PROPN
ajis02-866	58	29	and	and	CCONJ
ajis02-866	58	30	grover	grover	PROPN
ajis02-866	58	31	2012a	2012a	NUM
ajis02-866	58	32	)	)	PUNCT
ajis02-866	58	33	.	.	PUNCT
ajis02-866	59	1	as	as	SCONJ
ajis02-866	59	2	previous	previous	ADJ
ajis02-866	59	3	studies	study	NOUN
ajis02-866	59	4	suggest	suggest	VERB
ajis02-866	59	5	(	(	PUNCT
ajis02-866	59	6	overby	overby	VERB
ajis02-866	59	7	et	et	PROPN
ajis02-866	59	8	al	al	PROPN
ajis02-866	59	9	.	.	PROPN
ajis02-866	59	10	2006	2006	NUM
ajis02-866	59	11	;	;	PUNCT
ajis02-866	59	12	roberts	roberts	PROPN
ajis02-866	59	13	and	and	CCONJ
ajis02-866	59	14	grover	grover	PROPN
ajis02-866	59	15	2012a	2012a	NUM
ajis02-866	59	16	)	)	PUNCT
ajis02-866	59	17	,	,	PUNCT
ajis02-866	59	18	simply	simply	ADV
ajis02-866	59	19	possessing	possess	VERB
ajis02-866	59	20	the	the	DET
ajis02-866	59	21	capabilities	capability	NOUN
ajis02-866	59	22	of	of	ADP
ajis02-866	59	23	sensing	sense	VERB
ajis02-866	59	24	and	and	CCONJ
ajis02-866	59	25	responding	respond	VERB
ajis02-866	59	26	themselves	themselves	PRON
ajis02-866	59	27	do	do	AUX
ajis02-866	59	28	not	not	PART
ajis02-866	59	29	lead	lead	VERB
ajis02-866	59	30	to	to	ADP
ajis02-866	59	31	competitive	competitive	ADJ
ajis02-866	59	32	advantage	advantage	NOUN
ajis02-866	59	33	.	.	PUNCT
ajis02-866	60	1	sensing	sense	VERB
ajis02-866	60	2	and	and	CCONJ
ajis02-866	60	3	responding	respond	VERB
ajis02-866	60	4	alignment	alignment	NOUN
ajis02-866	60	5	provides	provide	VERB
ajis02-866	60	6	a	a	DET
ajis02-866	60	7	well	well	ADV
ajis02-866	60	8	synchronized	synchronize	VERB
ajis02-866	60	9	agile	agile	ADJ
ajis02-866	60	10	capability	capability	NOUN
ajis02-866	60	11	whereby	whereby	SCONJ
ajis02-866	60	12	a	a	DET
ajis02-866	60	13	firm	firm	NOUN
ajis02-866	60	14	is	be	AUX
ajis02-866	60	15	able	able	ADJ
ajis02-866	60	16	to	to	PART
ajis02-866	60	17	detect	detect	VERB
ajis02-866	60	18	a	a	DET
ajis02-866	60	19	breadth	breadth	NOUN
ajis02-866	60	20	of	of	ADP
ajis02-866	60	21	customer	customer	NOUN
ajis02-866	60	22	-	-	PUNCT
ajis02-866	60	23	based	base	VERB
ajis02-866	60	24	opportunities	opportunity	NOUN
ajis02-866	60	25	that	that	SCONJ
ajis02-866	60	26	they	they	PRON
ajis02-866	60	27	are	be	AUX
ajis02-866	60	28	able	able	ADJ
ajis02-866	60	29	to	to	PART
ajis02-866	60	30	respond	respond	VERB
ajis02-866	60	31	to	to	ADP
ajis02-866	60	32	in	in	ADP
ajis02-866	60	33	a	a	DET
ajis02-866	60	34	timely	timely	ADJ
ajis02-866	60	35	and	and	CCONJ
ajis02-866	60	36	effective	effective	ADJ
ajis02-866	60	37	manner	manner	NOUN
ajis02-866	60	38	(	(	PUNCT
ajis02-866	60	39	overby	overby	NOUN
ajis02-866	60	40	et	et	PROPN
ajis02-866	60	41	al	al	PROPN
ajis02-866	60	42	.	.	PROPN
ajis02-866	60	43	2006	2006	NUM
ajis02-866	60	44	)	)	PUNCT
ajis02-866	60	45	.	.	PUNCT
ajis02-866	61	1	on	on	ADP
ajis02-866	61	2	the	the	DET
ajis02-866	61	3	other	other	ADJ
ajis02-866	61	4	hand	hand	NOUN
ajis02-866	61	5	,	,	PUNCT
ajis02-866	61	6	sense	sense	NOUN
ajis02-866	61	7	-	-	PUNCT
ajis02-866	61	8	response	response	NOUN
ajis02-866	61	9	misalignment	misalignment	NOUN
ajis02-866	61	10	can	can	AUX
ajis02-866	61	11	bring	bring	VERB
ajis02-866	61	12	about	about	ADP
ajis02-866	61	13	severe	severe	ADJ
ajis02-866	61	14	consequences	consequence	NOUN
ajis02-866	61	15	(	(	PUNCT
ajis02-866	61	16	strandholm	strandholm	PROPN
ajis02-866	61	17	et	et	PROPN
ajis02-866	61	18	al	al	PROPN
ajis02-866	61	19	.	.	PROPN
ajis02-866	61	20	2004	2004	NUM
ajis02-866	61	21	)	)	PUNCT
ajis02-866	61	22	,	,	PUNCT
ajis02-866	61	23	as	as	SCONJ
ajis02-866	61	24	described	describe	VERB
ajis02-866	61	25	in	in	ADP
ajis02-866	61	26	the	the	DET
ajis02-866	61	27	well	well	ADV
ajis02-866	61	28	-	-	PUNCT
ajis02-866	61	29	documented	document	VERB
ajis02-866	61	30	woolworths	woolworth	NOUN
ajis02-866	61	31	case	case	NOUN
ajis02-866	61	32	study	study	NOUN
ajis02-866	61	33	in	in	ADP
ajis02-866	61	34	the	the	DET
ajis02-866	61	35	1990s	1990	NOUN
ajis02-866	61	36	(	(	PUNCT
ajis02-866	61	37	roberts	roberts	PROPN
ajis02-866	61	38	and	and	CCONJ
ajis02-866	61	39	grover	grover	PROPN
ajis02-866	61	40	2012a	2012a	NUM
ajis02-866	61	41	)	)	PUNCT
ajis02-866	61	42	.	.	PUNCT
ajis02-866	62	1	woolworths	woolworth	NOUN
ajis02-866	62	2	in	in	ADP
ajis02-866	62	3	the	the	DET
ajis02-866	62	4	us	us	PROPN
ajis02-866	62	5	initially	initially	ADV
ajis02-866	62	6	failed	fail	VERB
ajis02-866	62	7	to	to	PART
ajis02-866	62	8	sense	sense	VERB
ajis02-866	62	9	the	the	DET
ajis02-866	62	10	growth	growth	NOUN
ajis02-866	62	11	of	of	ADP
ajis02-866	62	12	suburbs	suburb	NOUN
ajis02-866	62	13	and	and	CCONJ
ajis02-866	62	14	the	the	DET
ajis02-866	62	15	migration	migration	NOUN
ajis02-866	62	16	of	of	ADP
ajis02-866	62	17	shopping	shopping	NOUN
ajis02-866	62	18	away	away	ADV
ajis02-866	62	19	from	from	ADP
ajis02-866	62	20	the	the	DET
ajis02-866	62	21	urban	urban	ADJ
ajis02-866	62	22	centers	center	NOUN
ajis02-866	62	23	in	in	ADP
ajis02-866	62	24	which	which	PRON
ajis02-866	62	25	most	most	ADJ
ajis02-866	62	26	of	of	ADP
ajis02-866	62	27	the	the	DET
ajis02-866	62	28	woolworths	woolworth	NOUN
ajis02-866	62	29	stores	store	NOUN
ajis02-866	62	30	were	be	AUX
ajis02-866	62	31	located	locate	VERB
ajis02-866	62	32	.	.	PUNCT
ajis02-866	63	1	they	they	PRON
ajis02-866	63	2	also	also	ADV
ajis02-866	63	3	had	have	VERB
ajis02-866	63	4	a	a	DET
ajis02-866	63	5	mismatch	mismatch	NOUN
ajis02-866	63	6	between	between	ADP
ajis02-866	63	7	their	their	PRON
ajis02-866	63	8	merchandise	merchandise	NOUN
ajis02-866	63	9	and	and	CCONJ
ajis02-866	63	10	what	what	PRON
ajis02-866	63	11	their	their	PRON
ajis02-866	63	12	customers	customer	NOUN
ajis02-866	63	13	,	,	PUNCT
ajis02-866	63	14	who	who	PRON
ajis02-866	63	15	continued	continue	VERB
ajis02-866	63	16	to	to	PART
ajis02-866	63	17	shop	shop	VERB
ajis02-866	63	18	downtown	downtown	NOUN
ajis02-866	63	19	,	,	PUNCT
ajis02-866	63	20	wanted	want	VERB
ajis02-866	63	21	.	.	PUNCT
ajis02-866	64	1	their	their	PRON
ajis02-866	64	2	ultimate	ultimate	ADJ
ajis02-866	64	3	attempt	attempt	NOUN
ajis02-866	64	4	to	to	PART
ajis02-866	64	5	rebrand	rebrand	VERB
ajis02-866	64	6	themselves	themselves	PRON
ajis02-866	64	7	was	be	AUX
ajis02-866	64	8	too	too	ADV
ajis02-866	64	9	late	late	ADJ
ajis02-866	64	10	and	and	CCONJ
ajis02-866	64	11	ineffective	ineffective	ADJ
ajis02-866	64	12	,	,	PUNCT
ajis02-866	64	13	leading	lead	VERB
ajis02-866	64	14	to	to	ADP
ajis02-866	64	15	the	the	DET
ajis02-866	64	16	demise	demise	NOUN
ajis02-866	64	17	of	of	ADP
ajis02-866	64	18	all	all	PRON
ajis02-866	64	19	of	of	ADP
ajis02-866	64	20	their	their	PRON
ajis02-866	64	21	us	us	PROPN
ajis02-866	64	22	stores	store	NOUN
ajis02-866	64	23	by	by	ADP
ajis02-866	64	24	1997	1997	NUM
ajis02-866	64	25	.	.	PUNCT
ajis02-866	65	1	in	in	ADP
ajis02-866	65	2	another	another	DET
ajis02-866	65	3	example	example	NOUN
ajis02-866	65	4	,	,	PUNCT
ajis02-866	65	5	the	the	DET
ajis02-866	65	6	bookstore	bookstore	NOUN
ajis02-866	65	7	borders	border	NOUN
ajis02-866	65	8	failed	fail	VERB
ajis02-866	65	9	to	to	PART
ajis02-866	65	10	sense	sense	VERB
ajis02-866	65	11	the	the	DET
ajis02-866	65	12	shift	shift	NOUN
ajis02-866	65	13	to	to	ADP
ajis02-866	65	14	online	online	ADJ
ajis02-866	65	15	retailing	retailing	NOUN
ajis02-866	65	16	in	in	ADP
ajis02-866	65	17	the	the	DET
ajis02-866	65	18	late	late	ADJ
ajis02-866	65	19	1990s	1990	NOUN
ajis02-866	65	20	and	and	CCONJ
ajis02-866	65	21	did	do	AUX
ajis02-866	65	22	n’t	not	PART
ajis02-866	65	23	have	have	VERB
ajis02-866	65	24	the	the	DET
ajis02-866	65	25	ability	ability	NOUN
ajis02-866	65	26	to	to	PART
ajis02-866	65	27	respond	respond	VERB
ajis02-866	65	28	once	once	SCONJ
ajis02-866	65	29	it	it	PRON
ajis02-866	65	30	sensed	sense	VERB
ajis02-866	65	31	the	the	DET
ajis02-866	65	32	shift	shift	NOUN
ajis02-866	65	33	(	(	PUNCT
ajis02-866	65	34	business	business	NOUN
ajis02-866	65	35	week	week	NOUN
ajis02-866	65	36	,	,	PUNCT
ajis02-866	65	37	3	3	NUM
ajis02-866	65	38	apr	apr	NOUN
ajis02-866	65	39	,	,	PUNCT
ajis02-866	65	40	2000	2000	NUM
ajis02-866	65	41	,	,	PUNCT
ajis02-866	65	42	p.	p.	NOUN
ajis02-866	65	43	75	75	NUM
ajis02-866	65	44	)	)	PUNCT
ajis02-866	65	45	.	.	PUNCT
ajis02-866	66	1	the	the	DET
ajis02-866	66	2	point	point	NOUN
ajis02-866	66	3	here	here	ADV
ajis02-866	66	4	is	be	AUX
ajis02-866	66	5	that	that	SCONJ
ajis02-866	66	6	if	if	SCONJ
ajis02-866	66	7	a	a	DET
ajis02-866	66	8	firm	firm	NOUN
ajis02-866	66	9	is	be	AUX
ajis02-866	66	10	unable	unable	ADJ
ajis02-866	66	11	to	to	PART
ajis02-866	66	12	sense	sense	VERB
ajis02-866	66	13	in	in	ADP
ajis02-866	66	14	a	a	DET
ajis02-866	66	15	timely	timely	ADJ
ajis02-866	66	16	manner	manner	NOUN
ajis02-866	66	17	,	,	PUNCT
ajis02-866	66	18	it	it	PRON
ajis02-866	66	19	might	might	AUX
ajis02-866	66	20	be	be	AUX
ajis02-866	66	21	too	too	ADV
ajis02-866	66	22	difficult	difficult	ADJ
ajis02-866	66	23	for	for	SCONJ
ajis02-866	66	24	them	they	PRON
ajis02-866	66	25	to	to	PART
ajis02-866	66	26	respond	respond	VERB
ajis02-866	66	27	when	when	SCONJ
ajis02-866	66	28	they	they	PRON
ajis02-866	66	29	need	need	VERB
ajis02-866	66	30	to	to	PART
ajis02-866	66	31	.	.	PUNCT
ajis02-866	67	1	quintessentially	quintessentially	ADV
ajis02-866	67	2	,	,	PUNCT
ajis02-866	67	3	the	the	DET
ajis02-866	67	4	limitations	limitation	NOUN
ajis02-866	67	5	in	in	ADP
ajis02-866	67	6	responding	respond	VERB
ajis02-866	67	7	have	have	VERB
ajis02-866	67	8	to	to	PART
ajis02-866	67	9	be	be	AUX
ajis02-866	67	10	mitigated	mitigate	VERB
ajis02-866	67	11	through	through	ADP
ajis02-866	67	12	effective	effective	ADJ
ajis02-866	67	13	sensing	sensing	NOUN
ajis02-866	67	14	.	.	PUNCT
ajis02-866	68	1	australasian	australasian	ADJ
ajis02-866	68	2	journal	journal	NOUN
ajis02-866	68	3	of	of	ADP
ajis02-866	68	4	information	information	NOUN
ajis02-866	68	5	systems	system	NOUN
ajis02-866	68	6	volume	volume	NOUN
ajis02-866	68	7	18	18	NUM
ajis02-866	68	8	number	number	NOUN
ajis02-866	68	9	2	2	NUM
ajis02-866	68	10	2014	2014	NUM
ajis02-866	68	11	114	114	NUM
ajis02-866	68	12	the	the	DET
ajis02-866	68	13	notion	notion	NOUN
ajis02-866	68	14	of	of	ADP
ajis02-866	68	15	alignment	alignment	NOUN
ajis02-866	68	16	can	can	AUX
ajis02-866	68	17	be	be	AUX
ajis02-866	68	18	represented	represent	VERB
ajis02-866	68	19	as	as	ADP
ajis02-866	68	20	one	one	NUM
ajis02-866	68	21	that	that	PRON
ajis02-866	68	22	is	be	AUX
ajis02-866	68	23	“	"	PUNCT
ajis02-866	68	24	matching	match	VERB
ajis02-866	68	25	”	"	PUNCT
ajis02-866	68	26	or	or	CCONJ
ajis02-866	68	27	“	"	PUNCT
ajis02-866	68	28	mediated	mediate	VERB
ajis02-866	68	29	”	"	PUNCT
ajis02-866	68	30	(	(	PUNCT
ajis02-866	68	31	overby	overby	X
ajis02-866	68	32	et	et	PROPN
ajis02-866	68	33	al	al	PROPN
ajis02-866	68	34	.	.	PROPN
ajis02-866	68	35	2006	2006	NUM
ajis02-866	68	36	;	;	PUNCT
ajis02-866	68	37	roberts	roberts	PROPN
ajis02-866	68	38	and	and	CCONJ
ajis02-866	68	39	grover	grover	PROPN
ajis02-866	68	40	2012a	2012a	NUM
ajis02-866	68	41	;	;	PUNCT
ajis02-866	68	42	venkatraman	venkatraman	NOUN
ajis02-866	68	43	1989	1989	NUM
ajis02-866	68	44	)	)	PUNCT
ajis02-866	68	45	.	.	PUNCT
ajis02-866	69	1	the	the	DET
ajis02-866	69	2	matching	matching	NOUN
ajis02-866	69	3	perspective	perspective	NOUN
ajis02-866	69	4	specifies	specify	VERB
ajis02-866	69	5	the	the	DET
ajis02-866	69	6	theoretically	theoretically	ADV
ajis02-866	69	7	defined	define	VERB
ajis02-866	69	8	match	match	NOUN
ajis02-866	69	9	between	between	ADP
ajis02-866	69	10	two	two	NUM
ajis02-866	69	11	related	related	ADJ
ajis02-866	69	12	variables	variable	NOUN
ajis02-866	69	13	(	(	PUNCT
ajis02-866	69	14	in	in	ADP
ajis02-866	69	15	our	our	PRON
ajis02-866	69	16	discussion	discussion	NOUN
ajis02-866	69	17	,	,	PUNCT
ajis02-866	69	18	these	these	PRON
ajis02-866	69	19	are	be	AUX
ajis02-866	69	20	sense	sense	NOUN
ajis02-866	69	21	and	and	CCONJ
ajis02-866	69	22	response	response	NOUN
ajis02-866	69	23	)	)	PUNCT
ajis02-866	69	24	(	(	PUNCT
ajis02-866	69	25	venkatraman	venkatraman	NOUN
ajis02-866	69	26	1989	1989	NUM
ajis02-866	69	27	)	)	PUNCT
ajis02-866	69	28	.	.	PUNCT
ajis02-866	70	1	hence	hence	ADV
ajis02-866	70	2	,	,	PUNCT
ajis02-866	70	3	if	if	SCONJ
ajis02-866	70	4	the	the	DET
ajis02-866	70	5	match	match	NOUN
ajis02-866	70	6	between	between	ADP
ajis02-866	70	7	the	the	DET
ajis02-866	70	8	two	two	NUM
ajis02-866	70	9	(	(	PUNCT
ajis02-866	70	10	sense	sense	NOUN
ajis02-866	70	11	and	and	CCONJ
ajis02-866	70	12	response	response	NOUN
ajis02-866	70	13	)	)	PUNCT
ajis02-866	70	14	variables	variable	NOUN
ajis02-866	70	15	is	be	AUX
ajis02-866	70	16	stronger	strong	ADJ
ajis02-866	70	17	,	,	PUNCT
ajis02-866	70	18	and	and	CCONJ
ajis02-866	70	19	both	both	DET
ajis02-866	70	20	variables	variable	NOUN
ajis02-866	70	21	(	(	PUNCT
ajis02-866	70	22	sensing	sense	VERB
ajis02-866	70	23	and	and	CCONJ
ajis02-866	70	24	responding	respond	VERB
ajis02-866	70	25	)	)	PUNCT
ajis02-866	70	26	score	score	NOUN
ajis02-866	70	27	“	"	PUNCT
ajis02-866	70	28	highly	highly	ADV
ajis02-866	70	29	”	"	PUNCT
ajis02-866	70	30	,	,	PUNCT
ajis02-866	70	31	the	the	PRON
ajis02-866	70	32	greater	great	ADJ
ajis02-866	70	33	the	the	DET
ajis02-866	70	34	effect	effect	NOUN
ajis02-866	70	35	of	of	ADP
ajis02-866	70	36	customer	customer	NOUN
ajis02-866	70	37	agility	agility	NOUN
ajis02-866	70	38	on	on	ADP
ajis02-866	70	39	a	a	DET
ajis02-866	70	40	relevant	relevant	ADJ
ajis02-866	70	41	criterion	criterion	NOUN
ajis02-866	70	42	variable	variable	NOUN
ajis02-866	70	43	(	(	PUNCT
ajis02-866	70	44	roberts	roberts	PROPN
ajis02-866	70	45	and	and	CCONJ
ajis02-866	70	46	grover	grover	PROPN
ajis02-866	70	47	2012a	2012a	NUM
ajis02-866	70	48	)	)	PUNCT
ajis02-866	70	49	.	.	PUNCT
ajis02-866	71	1	consequently	consequently	ADV
ajis02-866	71	2	,	,	PUNCT
ajis02-866	71	3	the	the	DET
ajis02-866	71	4	mediation	mediation	NOUN
ajis02-866	71	5	perspective	perspective	NOUN
ajis02-866	71	6	embraces	embrace	VERB
ajis02-866	71	7	the	the	DET
ajis02-866	71	8	presence	presence	NOUN
ajis02-866	71	9	of	of	ADP
ajis02-866	71	10	noticeable	noticeable	ADJ
ajis02-866	71	11	intervening	intervene	VERB
ajis02-866	71	12	mechanisms	mechanism	NOUN
ajis02-866	71	13	between	between	ADP
ajis02-866	71	14	an	an	DET
ajis02-866	71	15	antecedent	antecedent	NOUN
ajis02-866	71	16	variable	variable	NOUN
ajis02-866	71	17	and	and	CCONJ
ajis02-866	71	18	a	a	DET
ajis02-866	71	19	dependent	dependent	ADJ
ajis02-866	71	20	variable	variable	NOUN
ajis02-866	71	21	(	(	PUNCT
ajis02-866	71	22	venkatraman	venkatraman	NOUN
ajis02-866	71	23	1989	1989	NUM
ajis02-866	71	24	)	)	PUNCT
ajis02-866	71	25	.	.	PUNCT
ajis02-866	72	1	hence	hence	ADV
ajis02-866	72	2	,	,	PUNCT
ajis02-866	72	3	the	the	DET
ajis02-866	72	4	mediation	mediation	NOUN
ajis02-866	72	5	perspective	perspective	NOUN
ajis02-866	72	6	provides	provide	VERB
ajis02-866	72	7	insights	insight	NOUN
ajis02-866	72	8	into	into	ADP
ajis02-866	72	9	the	the	DET
ajis02-866	72	10	sense	sense	NOUN
ajis02-866	72	11	-	-	PUNCT
ajis02-866	72	12	response	response	NOUN
ajis02-866	72	13	-	-	PUNCT
ajis02-866	72	14	performance	performance	NOUN
ajis02-866	72	15	process(roberts	process(robert	NOUN
ajis02-866	72	16	and	and	CCONJ
ajis02-866	72	17	grover	grover	NOUN
ajis02-866	72	18	2012a	2012a	NUM
ajis02-866	72	19	)	)	PUNCT
ajis02-866	72	20	.	.	PUNCT
ajis02-866	73	1	capturing	capture	VERB
ajis02-866	73	2	the	the	DET
ajis02-866	73	3	mediation	mediation	NOUN
ajis02-866	73	4	perspective	perspective	NOUN
ajis02-866	73	5	from	from	ADP
ajis02-866	73	6	the	the	DET
ajis02-866	73	7	customer	customer	NOUN
ajis02-866	73	8	’s	’s	PART
ajis02-866	73	9	angle	angle	NOUN
ajis02-866	73	10	would	would	AUX
ajis02-866	73	11	provide	provide	VERB
ajis02-866	73	12	insights	insight	NOUN
ajis02-866	73	13	into	into	ADP
ajis02-866	73	14	the	the	DET
ajis02-866	73	15	process	process	NOUN
ajis02-866	73	16	sense	sense	NOUN
ajis02-866	73	17	experience	experience	NOUN
ajis02-866	73	18	(	(	PUNCT
ajis02-866	73	19	customers’)-satisfaction	customers’)-satisfaction	NOUN
ajis02-866	73	20	.	.	PUNCT
ajis02-866	74	1	this	this	DET
ajis02-866	74	2	perspective	perspective	NOUN
ajis02-866	74	3	of	of	ADP
ajis02-866	74	4	viewing	view	VERB
ajis02-866	74	5	the	the	DET
ajis02-866	74	6	firm	firm	NOUN
ajis02-866	74	7	’s	’s	PART
ajis02-866	74	8	agility	agility	NOUN
ajis02-866	74	9	through	through	ADP
ajis02-866	74	10	the	the	DET
ajis02-866	74	11	customer	customer	NOUN
ajis02-866	74	12	’s	’s	PART
ajis02-866	74	13	lens	lens	NOUN
ajis02-866	74	14	can	can	AUX
ajis02-866	74	15	provide	provide	VERB
ajis02-866	74	16	deeper	deep	ADJ
ajis02-866	74	17	insights	insight	NOUN
ajis02-866	74	18	into	into	ADP
ajis02-866	74	19	the	the	DET
ajis02-866	74	20	relationship	relationship	NOUN
ajis02-866	74	21	between	between	ADP
ajis02-866	74	22	agility	agility	NOUN
ajis02-866	74	23	and	and	CCONJ
ajis02-866	74	24	firm	firm	ADJ
ajis02-866	74	25	performance	performance	NOUN
ajis02-866	74	26	from	from	ADP
ajis02-866	74	27	a	a	DET
ajis02-866	74	28	different	different	ADJ
ajis02-866	74	29	yet	yet	CCONJ
ajis02-866	74	30	important	important	ADJ
ajis02-866	74	31	angle	angle	NOUN
ajis02-866	74	32	.	.	PUNCT
ajis02-866	75	1	agility	agility	NOUN
ajis02-866	75	2	from	from	ADP
ajis02-866	75	3	customer	customer	NOUN
ajis02-866	75	4	’s	’s	PART
ajis02-866	75	5	standpoint	standpoint	NOUN
ajis02-866	75	6	there	there	PRON
ajis02-866	75	7	are	be	VERB
ajis02-866	75	8	several	several	ADJ
ajis02-866	75	9	studies	study	NOUN
ajis02-866	75	10	in	in	ADP
ajis02-866	75	11	information	information	NOUN
ajis02-866	75	12	systems	system	NOUN
ajis02-866	75	13	that	that	PRON
ajis02-866	75	14	focus	focus	VERB
ajis02-866	75	15	on	on	ADP
ajis02-866	75	16	firms	firm	NOUN
ajis02-866	75	17	’	’	PART
ajis02-866	75	18	agility	agility	NOUN
ajis02-866	75	19	to	to	PART
ajis02-866	75	20	sense	sense	VERB
ajis02-866	75	21	and	and	CCONJ
ajis02-866	75	22	respond	respond	VERB
ajis02-866	75	23	to	to	ADP
ajis02-866	75	24	customers	customer	NOUN
ajis02-866	75	25	(	(	PUNCT
ajis02-866	75	26	as	as	SCONJ
ajis02-866	75	27	opposed	oppose	VERB
ajis02-866	75	28	to	to	ADP
ajis02-866	75	29	competitors	competitor	NOUN
ajis02-866	75	30	)	)	PUNCT
ajis02-866	75	31	.	.	PUNCT
ajis02-866	76	1	for	for	ADP
ajis02-866	76	2	example	example	NOUN
ajis02-866	76	3	,	,	PUNCT
ajis02-866	76	4	roberts	roberts	PROPN
ajis02-866	76	5	and	and	CCONJ
ajis02-866	76	6	grover	grover	PROPN
ajis02-866	76	7	(	(	PUNCT
ajis02-866	76	8	2012b	2012b	NUM
ajis02-866	76	9	)	)	PUNCT
ajis02-866	76	10	defined	define	VERB
ajis02-866	76	11	a	a	DET
ajis02-866	76	12	firm	firm	NOUN
ajis02-866	76	13	’s	’s	PART
ajis02-866	76	14	customer	customer	NOUN
ajis02-866	76	15	agility	agility	NOUN
ajis02-866	76	16	as	as	ADP
ajis02-866	76	17	the	the	DET
ajis02-866	76	18	“	"	PUNCT
ajis02-866	76	19	degree	degree	NOUN
ajis02-866	76	20	to	to	PART
ajis02-866	76	21	which	which	PRON
ajis02-866	76	22	a	a	DET
ajis02-866	76	23	firm	firm	NOUN
ajis02-866	76	24	is	be	AUX
ajis02-866	76	25	able	able	ADJ
ajis02-866	76	26	to	to	PART
ajis02-866	76	27	sense	sense	VERB
ajis02-866	76	28	and	and	CCONJ
ajis02-866	76	29	respond	respond	VERB
ajis02-866	76	30	quickly	quickly	ADV
ajis02-866	76	31	to	to	ADP
ajis02-866	76	32	customer	customer	NOUN
ajis02-866	76	33	-	-	PUNCT
ajis02-866	76	34	based	base	VERB
ajis02-866	76	35	opportunities	opportunity	NOUN
ajis02-866	76	36	for	for	ADP
ajis02-866	76	37	innovation	innovation	NOUN
ajis02-866	76	38	and	and	CCONJ
ajis02-866	76	39	competitive	competitive	ADJ
ajis02-866	76	40	action	action	NOUN
ajis02-866	76	41	”	"	PUNCT
ajis02-866	76	42	.	.	PUNCT
ajis02-866	77	1	as	as	SCONJ
ajis02-866	77	2	mentioned	mention	VERB
ajis02-866	77	3	earlier	early	ADV
ajis02-866	77	4	,	,	PUNCT
ajis02-866	77	5	traditional	traditional	ADJ
ajis02-866	77	6	agility	agility	NOUN
ajis02-866	77	7	studies	study	NOUN
ajis02-866	77	8	in	in	ADP
ajis02-866	77	9	information	information	NOUN
ajis02-866	77	10	systems	system	NOUN
ajis02-866	77	11	research	research	NOUN
ajis02-866	77	12	observe	observe	VERB
ajis02-866	77	13	agility	agility	NOUN
ajis02-866	77	14	of	of	ADP
ajis02-866	77	15	the	the	DET
ajis02-866	77	16	firm	firm	NOUN
ajis02-866	77	17	by	by	ADP
ajis02-866	77	18	asking	ask	VERB
ajis02-866	77	19	the	the	DET
ajis02-866	77	20	management	management	NOUN
ajis02-866	77	21	about	about	ADP
ajis02-866	77	22	the	the	DET
ajis02-866	77	23	firm	firm	NOUN
ajis02-866	77	24	’s	’s	PART
ajis02-866	77	25	sensing	sense	VERB
ajis02-866	77	26	and	and	CCONJ
ajis02-866	77	27	responding	respond	VERB
ajis02-866	77	28	capabilities	capability	NOUN
ajis02-866	77	29	,	,	PUNCT
ajis02-866	77	30	that	that	ADV
ajis02-866	77	31	is	is	ADV
ajis02-866	77	32	,	,	PUNCT
ajis02-866	77	33	by	by	ADP
ajis02-866	77	34	asking	ask	VERB
ajis02-866	77	35	managers	manager	NOUN
ajis02-866	77	36	what	what	PRON
ajis02-866	77	37	they	they	PRON
ajis02-866	77	38	think	think	VERB
ajis02-866	77	39	are	be	AUX
ajis02-866	77	40	their	their	PRON
ajis02-866	77	41	capabilities	capability	NOUN
ajis02-866	77	42	of	of	ADP
ajis02-866	77	43	sensing	sense	VERB
ajis02-866	77	44	and	and	CCONJ
ajis02-866	77	45	responding	respond	VERB
ajis02-866	77	46	.	.	PUNCT
ajis02-866	78	1	for	for	ADP
ajis02-866	78	2	example	example	NOUN
ajis02-866	78	3	,	,	PUNCT
ajis02-866	78	4	in	in	ADP
ajis02-866	78	5	a	a	DET
ajis02-866	78	6	study	study	NOUN
ajis02-866	78	7	on	on	ADP
ajis02-866	78	8	market	market	NOUN
ajis02-866	78	9	orientation	orientation	NOUN
ajis02-866	78	10	(	(	PUNCT
ajis02-866	78	11	narver	narver	NOUN
ajis02-866	78	12	et	et	PROPN
ajis02-866	78	13	al	al	PROPN
ajis02-866	78	14	.	.	PROPN
ajis02-866	78	15	2004	2004	NUM
ajis02-866	78	16	)	)	PUNCT
ajis02-866	78	17	and	and	CCONJ
ajis02-866	78	18	customer	customer	NOUN
ajis02-866	78	19	agility	agility	NOUN
ajis02-866	78	20	(	(	PUNCT
ajis02-866	78	21	roberts	roberts	PROPN
ajis02-866	78	22	and	and	CCONJ
ajis02-866	78	23	grover	grover	PROPN
ajis02-866	78	24	2012a	2012a	NUM
ajis02-866	78	25	;	;	PUNCT
ajis02-866	78	26	roberts	roberts	PROPN
ajis02-866	78	27	and	and	CCONJ
ajis02-866	78	28	grover	grover	PROPN
ajis02-866	78	29	2012b	2012b	NUM
ajis02-866	78	30	)	)	PUNCT
ajis02-866	78	31	,	,	PUNCT
ajis02-866	78	32	the	the	DET
ajis02-866	78	33	questions	question	NOUN
ajis02-866	78	34	were	be	AUX
ajis02-866	78	35	directed	direct	VERB
ajis02-866	78	36	to	to	ADP
ajis02-866	78	37	the	the	DET
ajis02-866	78	38	firm	firm	NOUN
ajis02-866	78	39	’s	’s	PART
ajis02-866	78	40	middle	middle	ADJ
ajis02-866	78	41	management	management	NOUN
ajis02-866	78	42	to	to	PART
ajis02-866	78	43	comment	comment	VERB
ajis02-866	78	44	on	on	ADP
ajis02-866	78	45	the	the	DET
ajis02-866	78	46	sensing	sense	VERB
ajis02-866	78	47	abilities	ability	NOUN
ajis02-866	78	48	of	of	ADP
ajis02-866	78	49	the	the	DET
ajis02-866	78	50	company	company	NOUN
ajis02-866	78	51	.	.	PUNCT
ajis02-866	79	1	similarly	similarly	ADV
ajis02-866	79	2	,	,	PUNCT
ajis02-866	79	3	the	the	DET
ajis02-866	79	4	responding	respond	VERB
ajis02-866	79	5	capabilities	capability	NOUN
ajis02-866	79	6	were	be	AUX
ajis02-866	79	7	measured	measure	VERB
ajis02-866	79	8	by	by	ADP
ajis02-866	79	9	asking	ask	VERB
ajis02-866	79	10	the	the	DET
ajis02-866	79	11	responding	respond	VERB
ajis02-866	79	12	managers	manager	NOUN
ajis02-866	79	13	about	about	ADP
ajis02-866	79	14	whether	whether	SCONJ
ajis02-866	79	15	they	they	PRON
ajis02-866	79	16	thought	think	VERB
ajis02-866	79	17	the	the	DET
ajis02-866	79	18	organization	organization	NOUN
ajis02-866	79	19	was	be	AUX
ajis02-866	79	20	responding	respond	VERB
ajis02-866	79	21	adequately	adequately	ADV
ajis02-866	79	22	to	to	ADP
ajis02-866	79	23	customer	customer	NOUN
ajis02-866	79	24	demands	demand	NOUN
ajis02-866	79	25	.	.	PUNCT
ajis02-866	80	1	in	in	ADP
ajis02-866	80	2	studies	study	NOUN
ajis02-866	80	3	like	like	ADP
ajis02-866	80	4	narver	narver	ADV
ajis02-866	80	5	et	et	PROPN
ajis02-866	80	6	al	al	PROPN
ajis02-866	80	7	.	.	PROPN
ajis02-866	80	8	(	(	PUNCT
ajis02-866	80	9	2004	2004	NUM
ajis02-866	80	10	)	)	PUNCT
ajis02-866	80	11	and	and	CCONJ
ajis02-866	80	12	(	(	PUNCT
ajis02-866	80	13	roberts	roberts	PROPN
ajis02-866	80	14	and	and	CCONJ
ajis02-866	80	15	grover	grover	PROPN
ajis02-866	80	16	2012b	2012b	NUM
ajis02-866	80	17	)	)	PUNCT
ajis02-866	80	18	,	,	PUNCT
ajis02-866	80	19	customer	customer	NOUN
ajis02-866	80	20	-	-	PUNCT
ajis02-866	80	21	centricity	centricity	NOUN
ajis02-866	80	22	is	be	AUX
ajis02-866	80	23	implied	imply	VERB
ajis02-866	80	24	–	–	PUNCT
ajis02-866	80	25	yet	yet	ADV
ajis02-866	80	26	not	not	PART
ajis02-866	80	27	measured	measure	VERB
ajis02-866	80	28	from	from	ADP
ajis02-866	80	29	the	the	DET
ajis02-866	80	30	customer	customer	NOUN
ajis02-866	80	31	point	point	NOUN
ajis02-866	80	32	of	of	ADP
ajis02-866	80	33	view	view	NOUN
ajis02-866	80	34	.	.	PUNCT
ajis02-866	81	1	for	for	ADP
ajis02-866	81	2	example	example	NOUN
ajis02-866	81	3	,	,	PUNCT
ajis02-866	81	4	respondents	respondent	NOUN
ajis02-866	81	5	guess	guess	VERB
ajis02-866	81	6	the	the	DET
ajis02-866	81	7	perceived	perceive	VERB
ajis02-866	81	8	responsiveness	responsiveness	NOUN
ajis02-866	81	9	of	of	ADP
ajis02-866	81	10	the	the	DET
ajis02-866	81	11	firm	firm	NOUN
ajis02-866	81	12	from	from	ADP
ajis02-866	81	13	the	the	DET
ajis02-866	81	14	point	point	NOUN
ajis02-866	81	15	of	of	ADP
ajis02-866	81	16	view	view	NOUN
ajis02-866	81	17	of	of	ADP
ajis02-866	81	18	customers	customer	NOUN
ajis02-866	81	19	.	.	PUNCT
ajis02-866	82	1	in	in	ADP
ajis02-866	82	2	general	general	ADJ
ajis02-866	82	3	,	,	PUNCT
ajis02-866	82	4	firms	firm	NOUN
ajis02-866	82	5	are	be	AUX
ajis02-866	82	6	in	in	ADP
ajis02-866	82	7	a	a	DET
ajis02-866	82	8	better	well	ADJ
ajis02-866	82	9	position	position	NOUN
ajis02-866	82	10	to	to	PART
ajis02-866	82	11	understand	understand	VERB
ajis02-866	82	12	the	the	DET
ajis02-866	82	13	amount	amount	NOUN
ajis02-866	82	14	of	of	ADP
ajis02-866	82	15	sensing	sensing	NOUN
ajis02-866	82	16	,	,	PUNCT
ajis02-866	82	17	and	and	CCONJ
ajis02-866	82	18	customers	customer	NOUN
ajis02-866	82	19	are	be	AUX
ajis02-866	82	20	in	in	ADP
ajis02-866	82	21	a	a	DET
ajis02-866	82	22	better	well	ADJ
ajis02-866	82	23	position	position	NOUN
ajis02-866	82	24	to	to	PART
ajis02-866	82	25	inform	inform	VERB
ajis02-866	82	26	us	we	PRON
ajis02-866	82	27	whether	whether	SCONJ
ajis02-866	82	28	the	the	DET
ajis02-866	82	29	firm	firm	NOUN
ajis02-866	82	30	is	be	AUX
ajis02-866	82	31	responding	respond	VERB
ajis02-866	82	32	to	to	ADP
ajis02-866	82	33	their	their	PRON
ajis02-866	82	34	needs	need	NOUN
ajis02-866	82	35	.	.	PUNCT
ajis02-866	83	1	in	in	ADP
ajis02-866	83	2	the	the	DET
ajis02-866	83	3	present	present	ADJ
ajis02-866	83	4	research	research	NOUN
ajis02-866	83	5	,	,	PUNCT
ajis02-866	83	6	we	we	PRON
ajis02-866	83	7	observe	observe	VERB
ajis02-866	83	8	the	the	DET
ajis02-866	83	9	amount	amount	NOUN
ajis02-866	83	10	of	of	ADP
ajis02-866	83	11	sensing	sensing	NOUN
ajis02-866	83	12	done	do	VERB
ajis02-866	83	13	through	through	ADP
ajis02-866	83	14	customers	customer	NOUN
ajis02-866	83	15	’	’	PART
ajis02-866	83	16	mobile	mobile	ADJ
ajis02-866	83	17	devices	device	NOUN
ajis02-866	83	18	.	.	PUNCT
ajis02-866	84	1	this	this	DET
ajis02-866	84	2	phenomenon	phenomenon	NOUN
ajis02-866	84	3	is	be	AUX
ajis02-866	84	4	directly	directly	ADV
ajis02-866	84	5	linked	link	VERB
ajis02-866	84	6	with	with	ADP
ajis02-866	84	7	the	the	DET
ajis02-866	84	8	use	use	NOUN
ajis02-866	84	9	of	of	ADP
ajis02-866	84	10	mobile	mobile	ADJ
ajis02-866	84	11	apps	app	NOUN
ajis02-866	84	12	(	(	PUNCT
ajis02-866	84	13	discussed	discuss	VERB
ajis02-866	84	14	in	in	ADP
ajis02-866	84	15	the	the	DET
ajis02-866	84	16	‘	'	PUNCT
ajis02-866	84	17	model	model	NOUN
ajis02-866	84	18	development	development	NOUN
ajis02-866	84	19	’	'	PUNCT
ajis02-866	84	20	section	section	NOUN
ajis02-866	84	21	of	of	ADP
ajis02-866	84	22	this	this	DET
ajis02-866	84	23	paper	paper	NOUN
ajis02-866	84	24	in	in	ADP
ajis02-866	84	25	more	more	ADJ
ajis02-866	84	26	detail	detail	NOUN
ajis02-866	84	27	)	)	PUNCT
ajis02-866	84	28	.	.	PUNCT
ajis02-866	85	1	in	in	ADP
ajis02-866	85	2	this	this	DET
ajis02-866	85	3	discussion	discussion	NOUN
ajis02-866	85	4	,	,	PUNCT
ajis02-866	85	5	we	we	PRON
ajis02-866	85	6	look	look	VERB
ajis02-866	85	7	at	at	ADP
ajis02-866	85	8	this	this	DET
ajis02-866	85	9	issue	issue	NOUN
ajis02-866	85	10	from	from	ADP
ajis02-866	85	11	the	the	DET
ajis02-866	85	12	customers	customer	NOUN
ajis02-866	85	13	’	'	PUNCT
ajis02-866	85	14	point	point	NOUN
ajis02-866	85	15	of	of	ADP
ajis02-866	85	16	view	view	NOUN
ajis02-866	85	17	,	,	PUNCT
ajis02-866	85	18	where	where	SCONJ
ajis02-866	85	19	we	we	PRON
ajis02-866	85	20	define	define	VERB
ajis02-866	85	21	firm	firm	NOUN
ajis02-866	85	22	’s	’s	PART
ajis02-866	85	23	agility	agility	NOUN
ajis02-866	85	24	as	as	ADP
ajis02-866	85	25	the	the	DET
ajis02-866	85	26	“	"	PUNCT
ajis02-866	85	27	degree	degree	NOUN
ajis02-866	85	28	to	to	PART
ajis02-866	85	29	which	which	PRON
ajis02-866	85	30	a	a	DET
ajis02-866	85	31	customer	customer	NOUN
ajis02-866	85	32	perceives	perceive	VERB
ajis02-866	85	33	a	a	DET
ajis02-866	85	34	firm	firm	NOUN
ajis02-866	85	35	’s	’s	PART
ajis02-866	85	36	ability	ability	NOUN
ajis02-866	85	37	to	to	PART
ajis02-866	85	38	sense	sense	VERB
ajis02-866	85	39	and	and	CCONJ
ajis02-866	85	40	respond	respond	VERB
ajis02-866	85	41	quickly	quickly	ADV
ajis02-866	85	42	to	to	ADP
ajis02-866	85	43	his	his	PRON
ajis02-866	85	44	/	/	SYM
ajis02-866	85	45	her	she	PRON
ajis02-866	85	46	changing	change	VERB
ajis02-866	85	47	needs	need	NOUN
ajis02-866	85	48	and	and	CCONJ
ajis02-866	85	49	wants	want	VERB
ajis02-866	85	50	”	"	PUNCT
ajis02-866	85	51	.	.	PUNCT
ajis02-866	86	1	this	this	DET
ajis02-866	86	2	notion	notion	NOUN
ajis02-866	86	3	of	of	ADP
ajis02-866	86	4	the	the	DET
ajis02-866	86	5	customer	customer	NOUN
ajis02-866	86	6	’s	’s	PART
ajis02-866	86	7	perspective	perspective	NOUN
ajis02-866	86	8	of	of	ADP
ajis02-866	86	9	agility	agility	NOUN
ajis02-866	86	10	is	be	AUX
ajis02-866	86	11	described	describe	VERB
ajis02-866	86	12	below	below	ADP
ajis02-866	86	13	in	in	ADP
ajis02-866	86	14	detail	detail	NOUN
ajis02-866	86	15	.	.	PUNCT
ajis02-866	87	1	sensing	sense	VERB
ajis02-866	87	2	customer	customer	NOUN
ajis02-866	87	3	agility	agility	NOUN
ajis02-866	87	4	includes	include	VERB
ajis02-866	87	5	scanning	scanning	NOUN
ajis02-866	87	6	,	,	PUNCT
ajis02-866	87	7	learning	learn	VERB
ajis02-866	87	8	and	and	CCONJ
ajis02-866	87	9	interpreting	interpret	VERB
ajis02-866	87	10	shifting	shift	VERB
ajis02-866	87	11	customer	customer	NOUN
ajis02-866	87	12	requirements	requirement	NOUN
ajis02-866	87	13	and	and	CCONJ
ajis02-866	87	14	customer	customer	NOUN
ajis02-866	87	15	-	-	PUNCT
ajis02-866	87	16	based	base	VERB
ajis02-866	87	17	opportunities	opportunity	NOUN
ajis02-866	87	18	(	(	PUNCT
ajis02-866	87	19	rapp	rapp	PROPN
ajis02-866	87	20	et	et	PROPN
ajis02-866	87	21	al	al	PROPN
ajis02-866	87	22	.	.	PROPN
ajis02-866	87	23	2010	2010	NUM
ajis02-866	87	24	;	;	PUNCT
ajis02-866	87	25	roberts	roberts	PROPN
ajis02-866	87	26	and	and	CCONJ
ajis02-866	87	27	grover	grover	PROPN
ajis02-866	87	28	2012a	2012a	NUM
ajis02-866	87	29	;	;	PUNCT
ajis02-866	87	30	teece	teece	NOUN
ajis02-866	87	31	2007a	2007a	NUM
ajis02-866	87	32	)	)	PUNCT
ajis02-866	87	33	,	,	PUNCT
ajis02-866	87	34	where	where	SCONJ
ajis02-866	87	35	responsiveness	responsiveness	NOUN
ajis02-866	87	36	is	be	AUX
ajis02-866	87	37	related	relate	VERB
ajis02-866	87	38	to	to	ADP
ajis02-866	87	39	the	the	DET
ajis02-866	87	40	execution	execution	NOUN
ajis02-866	87	41	of	of	ADP
ajis02-866	87	42	customer	customer	NOUN
ajis02-866	87	43	-	-	PUNCT
ajis02-866	87	44	focused	focus	VERB
ajis02-866	87	45	competitive	competitive	ADJ
ajis02-866	87	46	actions	action	NOUN
ajis02-866	87	47	through	through	ADP
ajis02-866	87	48	an	an	DET
ajis02-866	87	49	assembly	assembly	NOUN
ajis02-866	87	50	of	of	ADP
ajis02-866	87	51	a	a	DET
ajis02-866	87	52	firm	firm	NOUN
ajis02-866	87	53	’s	’s	PART
ajis02-866	87	54	existing	exist	VERB
ajis02-866	87	55	processes	process	NOUN
ajis02-866	87	56	or	or	CCONJ
ajis02-866	87	57	services	service	NOUN
ajis02-866	87	58	(	(	PUNCT
ajis02-866	87	59	jayachandran	jayachandran	NOUN
ajis02-866	87	60	et	et	PROPN
ajis02-866	87	61	al	al	PROPN
ajis02-866	87	62	.	.	PROPN
ajis02-866	87	63	2004	2004	NUM
ajis02-866	87	64	;	;	PUNCT
ajis02-866	87	65	roberts	roberts	PROPN
ajis02-866	87	66	and	and	CCONJ
ajis02-866	87	67	grover	grover	PROPN
ajis02-866	87	68	2012b	2012b	NUM
ajis02-866	87	69	;	;	PUNCT
ajis02-866	87	70	teece	teece	NOUN
ajis02-866	87	71	2007a	2007a	NUM
ajis02-866	87	72	)	)	PUNCT
ajis02-866	87	73	.	.	PUNCT
ajis02-866	88	1	following	follow	VERB
ajis02-866	88	2	which	which	PRON
ajis02-866	88	3	,	,	PUNCT
ajis02-866	88	4	the	the	DET
ajis02-866	88	5	customers	customer	NOUN
ajis02-866	88	6	can	can	AUX
ajis02-866	88	7	recognize	recognize	VERB
ajis02-866	88	8	the	the	DET
ajis02-866	88	9	firm	firm	NOUN
ajis02-866	88	10	’s	’s	PART
ajis02-866	88	11	responding	respond	VERB
ajis02-866	88	12	capabilities	capability	NOUN
ajis02-866	88	13	to	to	ADP
ajis02-866	88	14	their	their	PRON
ajis02-866	88	15	needs	need	NOUN
ajis02-866	88	16	.	.	PUNCT
ajis02-866	89	1	in	in	ADP
ajis02-866	89	2	other	other	ADJ
ajis02-866	89	3	words	word	NOUN
ajis02-866	89	4	,	,	PUNCT
ajis02-866	89	5	a	a	DET
ajis02-866	89	6	customer	customer	NOUN
ajis02-866	89	7	’s	’s	PART
ajis02-866	89	8	perception	perception	NOUN
ajis02-866	89	9	about	about	ADP
ajis02-866	89	10	the	the	DET
ajis02-866	89	11	firm	firm	NOUN
ajis02-866	89	12	’s	’s	PART
ajis02-866	89	13	responsiveness	responsiveness	NOUN
ajis02-866	89	14	is	be	AUX
ajis02-866	89	15	a	a	DET
ajis02-866	89	16	valid	valid	ADJ
ajis02-866	89	17	indicator	indicator	NOUN
ajis02-866	89	18	of	of	ADP
ajis02-866	89	19	the	the	DET
ajis02-866	89	20	firm	firm	NOUN
ajis02-866	89	21	’s	’s	PART
ajis02-866	89	22	responsiveness	responsiveness	NOUN
ajis02-866	89	23	.	.	PUNCT
ajis02-866	90	1	based	base	VERB
ajis02-866	90	2	on	on	ADP
ajis02-866	90	3	this	this	DET
ajis02-866	90	4	reasoning	reasoning	NOUN
ajis02-866	90	5	,	,	PUNCT
ajis02-866	90	6	we	we	PRON
ajis02-866	90	7	argue	argue	VERB
ajis02-866	90	8	that	that	SCONJ
ajis02-866	90	9	the	the	DET
ajis02-866	90	10	customers	customer	NOUN
ajis02-866	90	11	are	be	AUX
ajis02-866	90	12	well	well	ADV
ajis02-866	90	13	positioned	positioned	ADJ
ajis02-866	90	14	to	to	PART
ajis02-866	90	15	evaluate	evaluate	VERB
ajis02-866	90	16	firms	firm	NOUN
ajis02-866	90	17	’	'	PUNCT
ajis02-866	90	18	customer	customer	NOUN
ajis02-866	90	19	responsiveness	responsiveness	NOUN
ajis02-866	90	20	(	(	PUNCT
ajis02-866	90	21	firms	firm	NOUN
ajis02-866	90	22	’	'	PUNCT
ajis02-866	90	23	customer	customer	NOUN
ajis02-866	90	24	agility	agility	NOUN
ajis02-866	90	25	)	)	PUNCT
ajis02-866	90	26	.	.	PUNCT
ajis02-866	91	1	hence	hence	ADV
ajis02-866	91	2	,	,	PUNCT
ajis02-866	91	3	we	we	PRON
ajis02-866	91	4	suggest	suggest	VERB
ajis02-866	91	5	that	that	SCONJ
ajis02-866	91	6	the	the	DET
ajis02-866	91	7	customerperceived	customerperceive	VERB
ajis02-866	91	8	firm	firm	ADJ
ajis02-866	91	9	responsiveness	responsiveness	NOUN
ajis02-866	91	10	is	be	AUX
ajis02-866	91	11	an	an	DET
ajis02-866	91	12	important	important	ADJ
ajis02-866	91	13	component	component	NOUN
ajis02-866	91	14	in	in	ADP
ajis02-866	91	15	understanding	understand	VERB
ajis02-866	91	16	agility	agility	NOUN
ajis02-866	91	17	.	.	PUNCT
ajis02-866	92	1	however	however	ADV
ajis02-866	92	2	,	,	PUNCT
ajis02-866	92	3	the	the	DET
ajis02-866	92	4	existing	exist	VERB
ajis02-866	92	5	research	research	NOUN
ajis02-866	92	6	predominantly	predominantly	ADV
ajis02-866	92	7	makes	make	VERB
ajis02-866	92	8	use	use	NOUN
ajis02-866	92	9	of	of	ADP
ajis02-866	92	10	the	the	DET
ajis02-866	92	11	managers	manager	NOUN
ajis02-866	92	12	of	of	ADP
ajis02-866	92	13	the	the	DET
ajis02-866	92	14	individual	individual	ADJ
ajis02-866	92	15	firm	firm	NOUN
ajis02-866	92	16	to	to	PART
ajis02-866	92	17	estimate	estimate	VERB
ajis02-866	92	18	the	the	DET
ajis02-866	92	19	firm	firm	NOUN
ajis02-866	92	20	’s	’s	PART
ajis02-866	92	21	australasian	australasian	ADJ
ajis02-866	92	22	journal	journal	NOUN
ajis02-866	92	23	of	of	ADP
ajis02-866	92	24	information	information	NOUN
ajis02-866	92	25	systems	system	NOUN
ajis02-866	92	26	volume	volume	NOUN
ajis02-866	92	27	18	18	NUM
ajis02-866	92	28	number	number	NOUN
ajis02-866	92	29	2	2	NUM
ajis02-866	92	30	2014	2014	NUM
ajis02-866	92	31	115	115	NUM
ajis02-866	92	32	responsiveness	responsiveness	NOUN
ajis02-866	92	33	(	(	PUNCT
ajis02-866	92	34	roberts	roberts	PROPN
ajis02-866	92	35	and	and	CCONJ
ajis02-866	92	36	grover	grover	PROPN
ajis02-866	92	37	2012b	2012b	NUM
ajis02-866	92	38	)	)	PUNCT
ajis02-866	92	39	.	.	PUNCT
ajis02-866	93	1	our	our	PRON
ajis02-866	93	2	intention	intention	NOUN
ajis02-866	93	3	here	here	ADV
ajis02-866	93	4	is	be	AUX
ajis02-866	93	5	not	not	PART
ajis02-866	93	6	to	to	PART
ajis02-866	93	7	discount	discount	VERB
ajis02-866	93	8	the	the	DET
ajis02-866	93	9	managers	manager	NOUN
ajis02-866	93	10	’	’	PART
ajis02-866	93	11	role	role	NOUN
ajis02-866	93	12	in	in	ADP
ajis02-866	93	13	assessing	assess	VERB
ajis02-866	93	14	the	the	DET
ajis02-866	93	15	firm	firm	NOUN
ajis02-866	93	16	’s	’s	PART
ajis02-866	93	17	responsiveness	responsiveness	NOUN
ajis02-866	93	18	,	,	PUNCT
ajis02-866	93	19	but	but	CCONJ
ajis02-866	93	20	to	to	PART
ajis02-866	93	21	highlight	highlight	VERB
ajis02-866	93	22	the	the	DET
ajis02-866	93	23	importance	importance	NOUN
ajis02-866	93	24	of	of	ADP
ajis02-866	93	25	customers	customer	NOUN
ajis02-866	93	26	’	'	PUNCT
ajis02-866	93	27	participation	participation	NOUN
ajis02-866	93	28	in	in	ADP
ajis02-866	93	29	a	a	DET
ajis02-866	93	30	firm	firm	NOUN
ajis02-866	93	31	’s	’s	PART
ajis02-866	93	32	responsiveness	responsiveness	NOUN
ajis02-866	93	33	audit	audit	NOUN
ajis02-866	93	34	.	.	PUNCT
ajis02-866	94	1	we	we	PRON
ajis02-866	94	2	argue	argue	VERB
ajis02-866	94	3	that	that	SCONJ
ajis02-866	94	4	the	the	DET
ajis02-866	94	5	understanding	understanding	NOUN
ajis02-866	94	6	of	of	ADP
ajis02-866	94	7	firms	firm	NOUN
ajis02-866	94	8	’	'	PUNCT
ajis02-866	94	9	customer	customer	NOUN
ajis02-866	94	10	agility	agility	NOUN
ajis02-866	94	11	is	be	AUX
ajis02-866	94	12	incomplete	incomplete	ADJ
ajis02-866	94	13	without	without	ADP
ajis02-866	94	14	comprehending	comprehend	VERB
ajis02-866	94	15	firm	firm	ADJ
ajis02-866	94	16	agility	agility	NOUN
ajis02-866	94	17	from	from	ADP
ajis02-866	94	18	the	the	DET
ajis02-866	94	19	customers	customer	NOUN
ajis02-866	94	20	’	’	PART
ajis02-866	94	21	standpoint	standpoint	NOUN
ajis02-866	94	22	as	as	SCONJ
ajis02-866	94	23	the	the	DET
ajis02-866	94	24	organizational	organizational	ADJ
ajis02-866	94	25	perspective	perspective	NOUN
ajis02-866	94	26	provides	provide	VERB
ajis02-866	94	27	the	the	DET
ajis02-866	94	28	internal	internal	ADJ
ajis02-866	94	29	view	view	NOUN
ajis02-866	94	30	of	of	ADP
ajis02-866	94	31	the	the	DET
ajis02-866	94	32	firm	firm	NOUN
ajis02-866	94	33	’s	’s	PART
ajis02-866	94	34	customer	customer	NOUN
ajis02-866	94	35	agility	agility	NOUN
ajis02-866	94	36	,	,	PUNCT
ajis02-866	94	37	and	and	CCONJ
ajis02-866	94	38	the	the	DET
ajis02-866	94	39	proposed	propose	VERB
ajis02-866	94	40	customer	customer	NOUN
ajis02-866	94	41	perspective	perspective	NOUN
ajis02-866	94	42	could	could	AUX
ajis02-866	94	43	provide	provide	VERB
ajis02-866	94	44	the	the	DET
ajis02-866	94	45	much	much	ADJ
ajis02-866	94	46	required	require	VERB
ajis02-866	94	47	external	external	ADJ
ajis02-866	94	48	view	view	NOUN
ajis02-866	94	49	of	of	ADP
ajis02-866	94	50	the	the	DET
ajis02-866	94	51	firm	firm	NOUN
ajis02-866	94	52	’s	’s	PART
ajis02-866	94	53	customer	customer	NOUN
ajis02-866	94	54	agility	agility	NOUN
ajis02-866	94	55	.	.	PUNCT
ajis02-866	95	1	in	in	ADP
ajis02-866	95	2	the	the	PRON
ajis02-866	95	3	is	be	AUX
ajis02-866	95	4	in	in	ADP
ajis02-866	95	5	new	new	ADJ
ajis02-866	95	6	paradigm	paradigm	NOUN
ajis02-866	95	7	(	(	PUNCT
ajis02-866	95	8	ubiquitous	ubiquitous	ADJ
ajis02-866	95	9	-	-	PUNCT
ajis02-866	95	10	is	be	AUX
ajis02-866	95	11	)	)	PUNCT
ajis02-866	95	12	,	,	PUNCT
ajis02-866	95	13	customers	customer	NOUN
ajis02-866	95	14	are	be	AUX
ajis02-866	95	15	an	an	DET
ajis02-866	95	16	important	important	ADJ
ajis02-866	95	17	group	group	NOUN
ajis02-866	95	18	of	of	ADP
ajis02-866	95	19	users	user	NOUN
ajis02-866	95	20	.	.	PUNCT
ajis02-866	96	1	techno	techno	NOUN
ajis02-866	96	2	-	-	PUNCT
ajis02-866	96	3	savvy	savvy	VERB
ajis02-866	96	4	customers	customer	NOUN
ajis02-866	96	5	are	be	AUX
ajis02-866	96	6	increasingly	increasingly	ADV
ajis02-866	96	7	making	make	VERB
ajis02-866	96	8	their	their	PRON
ajis02-866	96	9	shopping	shopping	NOUN
ajis02-866	96	10	interactions	interaction	NOUN
ajis02-866	96	11	online	online	ADV
ajis02-866	96	12	in	in	ADP
ajis02-866	96	13	digitized	digitize	VERB
ajis02-866	96	14	environments	environment	NOUN
ajis02-866	96	15	using	use	VERB
ajis02-866	96	16	contemporary	contemporary	ADJ
ajis02-866	96	17	applications	application	NOUN
ajis02-866	96	18	such	such	ADJ
ajis02-866	96	19	as	as	ADP
ajis02-866	96	20	u	u	NOUN
ajis02-866	96	21	-	-	NOUN
ajis02-866	96	22	crm	crm	NOUN
ajis02-866	96	23	.	.	PUNCT
ajis02-866	97	1	drawing	draw	VERB
ajis02-866	97	2	from	from	ADP
ajis02-866	97	3	our	our	PRON
ajis02-866	97	4	example	example	NOUN
ajis02-866	97	5	of	of	ADP
ajis02-866	97	6	the	the	DET
ajis02-866	97	7	use	use	NOUN
ajis02-866	97	8	of	of	ADP
ajis02-866	97	9	u	u	NOUN
ajis02-866	97	10	-	-	NOUN
ajis02-866	97	11	crm	crm	NOUN
ajis02-866	97	12	in	in	ADP
ajis02-866	97	13	two	two	NUM
ajis02-866	97	14	of	of	ADP
ajis02-866	97	15	the	the	DET
ajis02-866	97	16	largest	large	ADJ
ajis02-866	97	17	retailers	retailer	NOUN
ajis02-866	97	18	in	in	ADP
ajis02-866	97	19	australia	australia	PROPN
ajis02-866	97	20	,	,	PUNCT
ajis02-866	97	21	we	we	PRON
ajis02-866	97	22	posit	posit	VERB
ajis02-866	97	23	that	that	SCONJ
ajis02-866	97	24	they	they	PRON
ajis02-866	97	25	are	be	AUX
ajis02-866	97	26	constantly	constantly	ADV
ajis02-866	97	27	and	and	CCONJ
ajis02-866	97	28	continuously	continuously	ADV
ajis02-866	97	29	sensing	sense	VERB
ajis02-866	97	30	the	the	DET
ajis02-866	97	31	customer	customer	NOUN
ajis02-866	97	32	requirements	requirement	NOUN
ajis02-866	97	33	through	through	ADP
ajis02-866	97	34	their	their	PRON
ajis02-866	97	35	engagement	engagement	NOUN
ajis02-866	97	36	with	with	ADP
ajis02-866	97	37	u	u	NOUN
ajis02-866	97	38	-	-	NOUN
ajis02-866	97	39	crm	crm	NOUN
ajis02-866	97	40	.	.	PUNCT
ajis02-866	98	1	when	when	SCONJ
ajis02-866	98	2	customers	customer	NOUN
ajis02-866	98	3	create	create	VERB
ajis02-866	98	4	shopping	shopping	NOUN
ajis02-866	98	5	lists	list	NOUN
ajis02-866	98	6	,	,	PUNCT
ajis02-866	98	7	check	check	VERB
ajis02-866	98	8	fuel	fuel	NOUN
ajis02-866	98	9	prices	price	NOUN
ajis02-866	98	10	,	,	PUNCT
ajis02-866	98	11	and	and	CCONJ
ajis02-866	98	12	search	search	NOUN
ajis02-866	98	13	recipes	recipe	NOUN
ajis02-866	98	14	,	,	PUNCT
ajis02-866	98	15	products	product	NOUN
ajis02-866	98	16	and	and	CCONJ
ajis02-866	98	17	specials	special	NOUN
ajis02-866	98	18	using	use	VERB
ajis02-866	98	19	u	u	NOUN
ajis02-866	98	20	-	-	NOUN
ajis02-866	98	21	crm	crm	PROPN
ajis02-866	98	22	,	,	PUNCT
ajis02-866	98	23	the	the	DET
ajis02-866	98	24	organizations	organization	NOUN
ajis02-866	98	25	are	be	AUX
ajis02-866	98	26	able	able	ADJ
ajis02-866	98	27	to	to	PART
ajis02-866	98	28	get	get	VERB
ajis02-866	98	29	rich	rich	ADJ
ajis02-866	98	30	insights	insight	NOUN
ajis02-866	98	31	about	about	ADP
ajis02-866	98	32	individual	individual	ADJ
ajis02-866	98	33	customer	customer	NOUN
ajis02-866	98	34	preferences	preference	NOUN
ajis02-866	98	35	as	as	SCONJ
ajis02-866	98	36	such	such	ADJ
ajis02-866	98	37	activities	activity	NOUN
ajis02-866	98	38	leave	leave	VERB
ajis02-866	98	39	digital	digital	ADJ
ajis02-866	98	40	information	information	NOUN
ajis02-866	98	41	footprints	footprint	NOUN
ajis02-866	98	42	(	(	PUNCT
ajis02-866	98	43	chi	chi	NOUN
ajis02-866	98	44	et	et	PROPN
ajis02-866	98	45	al	al	PROPN
ajis02-866	98	46	.	.	PROPN
ajis02-866	98	47	2010	2010	NUM
ajis02-866	98	48	)	)	PUNCT
ajis02-866	98	49	.	.	PUNCT
ajis02-866	99	1	the	the	PRON
ajis02-866	99	2	more	more	ADV
ajis02-866	99	3	the	the	DET
ajis02-866	99	4	customers	customer	NOUN
ajis02-866	99	5	use	use	VERB
ajis02-866	99	6	the	the	DET
ajis02-866	99	7	u	u	NOUN
ajis02-866	99	8	-	-	PROPN
ajis02-866	99	9	crm	crm	PROPN
ajis02-866	99	10	,	,	PUNCT
ajis02-866	99	11	the	the	DET
ajis02-866	99	12	more	more	ADJ
ajis02-866	99	13	opportunities	opportunity	NOUN
ajis02-866	99	14	are	be	AUX
ajis02-866	99	15	created	create	VERB
ajis02-866	99	16	for	for	SCONJ
ajis02-866	99	17	organizations	organization	NOUN
ajis02-866	99	18	to	to	PART
ajis02-866	99	19	learn	learn	VERB
ajis02-866	99	20	about	about	ADP
ajis02-866	99	21	individual	individual	ADJ
ajis02-866	99	22	customers	customer	NOUN
ajis02-866	99	23	.	.	PUNCT
ajis02-866	100	1	as	as	SCONJ
ajis02-866	100	2	increased	increase	VERB
ajis02-866	100	3	use	use	NOUN
ajis02-866	100	4	of	of	ADP
ajis02-866	100	5	u	u	NOUN
ajis02-866	100	6	-	-	NOUN
ajis02-866	100	7	crm	crm	NOUN
ajis02-866	100	8	provides	provide	VERB
ajis02-866	100	9	more	more	ADJ
ajis02-866	100	10	opportunities	opportunity	NOUN
ajis02-866	100	11	for	for	ADP
ajis02-866	100	12	customer	customer	NOUN
ajis02-866	100	13	sensing	sensing	NOUN
ajis02-866	100	14	,	,	PUNCT
ajis02-866	100	15	the	the	DET
ajis02-866	100	16	extent	extent	NOUN
ajis02-866	100	17	of	of	ADP
ajis02-866	100	18	u	u	PROPN
ajis02-866	100	19	-	-	NOUN
ajis02-866	100	20	crm	crm	ADJ
ajis02-866	100	21	use	use	NOUN
ajis02-866	100	22	becomes	become	VERB
ajis02-866	100	23	a	a	DET
ajis02-866	100	24	proxy	proxy	NOUN
ajis02-866	100	25	for	for	ADP
ajis02-866	100	26	a	a	DET
ajis02-866	100	27	firm	firm	NOUN
ajis02-866	100	28	’s	’s	PART
ajis02-866	100	29	sensing	sense	VERB
ajis02-866	100	30	capability	capability	NOUN
ajis02-866	100	31	.	.	PUNCT
ajis02-866	101	1	however	however	ADV
ajis02-866	101	2	,	,	PUNCT
ajis02-866	101	3	the	the	DET
ajis02-866	101	4	firm	firm	NOUN
ajis02-866	101	5	can	can	AUX
ajis02-866	101	6	not	not	PART
ajis02-866	101	7	sense	sense	VERB
ajis02-866	101	8	their	their	PRON
ajis02-866	101	9	customer	customer	NOUN
ajis02-866	101	10	needs	need	VERB
ajis02-866	101	11	unless	unless	SCONJ
ajis02-866	101	12	the	the	DET
ajis02-866	101	13	customers	customer	NOUN
ajis02-866	101	14	use	use	VERB
ajis02-866	101	15	the	the	DET
ajis02-866	101	16	application	application	NOUN
ajis02-866	101	17	.	.	PUNCT
ajis02-866	102	1	hence	hence	ADV
ajis02-866	102	2	,	,	PUNCT
ajis02-866	102	3	in	in	ADP
ajis02-866	102	4	this	this	DET
ajis02-866	102	5	discussion	discussion	NOUN
ajis02-866	102	6	,	,	PUNCT
ajis02-866	102	7	we	we	PRON
ajis02-866	102	8	surrogate	surrogate	VERB
ajis02-866	102	9	firm	firm	NOUN
ajis02-866	102	10	’s	’s	PART
ajis02-866	102	11	customer	customer	NOUN
ajis02-866	102	12	sensing	sense	VERB
ajis02-866	102	13	to	to	ADP
ajis02-866	102	14	the	the	DET
ajis02-866	102	15	degree	degree	NOUN
ajis02-866	102	16	to	to	PART
ajis02-866	102	17	which	which	PRON
ajis02-866	102	18	the	the	DET
ajis02-866	102	19	customers	customer	NOUN
ajis02-866	102	20	use	use	VERB
ajis02-866	102	21	the	the	DET
ajis02-866	102	22	u	u	NOUN
ajis02-866	102	23	-	-	NOUN
ajis02-866	102	24	crm	crm	NOUN
ajis02-866	102	25	.	.	PUNCT
ajis02-866	103	1	following	follow	VERB
ajis02-866	103	2	the	the	DET
ajis02-866	103	3	customer	customer	NOUN
ajis02-866	103	4	’s	’s	PART
ajis02-866	103	5	use	use	NOUN
ajis02-866	103	6	of	of	ADP
ajis02-866	103	7	u	u	NOUN
ajis02-866	103	8	-	-	PROPN
ajis02-866	103	9	crm	crm	PROPN
ajis02-866	103	10	,	,	PUNCT
ajis02-866	103	11	firms	firm	NOUN
ajis02-866	103	12	are	be	AUX
ajis02-866	103	13	getting	get	VERB
ajis02-866	103	14	to	to	PART
ajis02-866	103	15	know	know	VERB
ajis02-866	103	16	more	more	ADJ
ajis02-866	103	17	about	about	ADP
ajis02-866	103	18	individual	individual	ADJ
ajis02-866	103	19	customer	customer	NOUN
ajis02-866	103	20	preferences	preference	NOUN
ajis02-866	103	21	,	,	PUNCT
ajis02-866	103	22	and	and	CCONJ
ajis02-866	103	23	then	then	ADV
ajis02-866	103	24	the	the	DET
ajis02-866	103	25	firm	firm	NOUN
ajis02-866	103	26	is	be	AUX
ajis02-866	103	27	able	able	ADJ
ajis02-866	103	28	to	to	PART
ajis02-866	103	29	respond	respond	VERB
ajis02-866	103	30	to	to	ADP
ajis02-866	103	31	the	the	DET
ajis02-866	103	32	needs	need	NOUN
ajis02-866	103	33	of	of	ADP
ajis02-866	103	34	individual	individual	ADJ
ajis02-866	103	35	customers	customer	NOUN
ajis02-866	103	36	with	with	ADP
ajis02-866	103	37	ease	ease	NOUN
ajis02-866	103	38	,	,	PUNCT
ajis02-866	103	39	speed	speed	NOUN
ajis02-866	103	40	and	and	CCONJ
ajis02-866	103	41	deftness	deftness	NOUN
ajis02-866	103	42	,	,	PUNCT
ajis02-866	103	43	when	when	SCONJ
ajis02-866	103	44	the	the	DET
ajis02-866	103	45	firm	firm	NOUN
ajis02-866	103	46	is	be	AUX
ajis02-866	103	47	agile	agile	ADJ
ajis02-866	103	48	(	(	PUNCT
ajis02-866	103	49	nazir	nazir	NOUN
ajis02-866	103	50	and	and	CCONJ
ajis02-866	103	51	pinsonneault	pinsonneault	NOUN
ajis02-866	103	52	2012	2012	NUM
ajis02-866	103	53	;	;	PUNCT
ajis02-866	103	54	overby	overby	PROPN
ajis02-866	103	55	et	et	PROPN
ajis02-866	103	56	al	al	PROPN
ajis02-866	103	57	.	.	PROPN
ajis02-866	103	58	2006	2006	NUM
ajis02-866	103	59	;	;	PUNCT
ajis02-866	103	60	roberts	roberts	PROPN
ajis02-866	103	61	and	and	CCONJ
ajis02-866	103	62	grover	grover	PROPN
ajis02-866	103	63	2012a	2012a	NUM
ajis02-866	103	64	;	;	PUNCT
ajis02-866	103	65	roberts	roberts	PROPN
ajis02-866	103	66	and	and	CCONJ
ajis02-866	103	67	grover	grover	PROPN
ajis02-866	103	68	2012b	2012b	NUM
ajis02-866	103	69	)	)	PUNCT
ajis02-866	103	70	.	.	PUNCT
ajis02-866	104	1	thus	thus	ADV
ajis02-866	104	2	,	,	PUNCT
ajis02-866	104	3	the	the	DET
ajis02-866	104	4	customers	customer	NOUN
ajis02-866	104	5	are	be	AUX
ajis02-866	104	6	able	able	ADJ
ajis02-866	104	7	to	to	PART
ajis02-866	104	8	recognize	recognize	VERB
ajis02-866	104	9	that	that	SCONJ
ajis02-866	104	10	the	the	DET
ajis02-866	104	11	firm	firm	NOUN
ajis02-866	104	12	is	be	AUX
ajis02-866	104	13	responsive	responsive	ADJ
ajis02-866	104	14	to	to	ADP
ajis02-866	104	15	their	their	PRON
ajis02-866	104	16	individual	individual	ADJ
ajis02-866	104	17	needs	need	NOUN
ajis02-866	104	18	.	.	PUNCT
ajis02-866	105	1	in	in	ADP
ajis02-866	105	2	other	other	ADJ
ajis02-866	105	3	words	word	NOUN
ajis02-866	105	4	,	,	PUNCT
ajis02-866	105	5	customers	customer	NOUN
ajis02-866	105	6	are	be	AUX
ajis02-866	105	7	able	able	ADJ
ajis02-866	105	8	to	to	PART
ajis02-866	105	9	perceive	perceive	VERB
ajis02-866	105	10	firm	firm	NOUN
ajis02-866	105	11	’s	’s	PART
ajis02-866	105	12	responding	respond	VERB
ajis02-866	105	13	capabilities	capability	NOUN
ajis02-866	105	14	based	base	VERB
ajis02-866	105	15	on	on	ADP
ajis02-866	105	16	what	what	PRON
ajis02-866	105	17	they	they	PRON
ajis02-866	105	18	actually	actually	ADV
ajis02-866	105	19	experience	experience	VERB
ajis02-866	105	20	.	.	PUNCT
ajis02-866	106	1	customer	customer	NOUN
ajis02-866	106	2	-	-	PUNCT
ajis02-866	106	3	perceived	perceive	VERB
ajis02-866	106	4	firm	firm	NOUN
ajis02-866	106	5	’s	’s	PART
ajis02-866	106	6	responsiveness	responsiveness	NOUN
ajis02-866	106	7	then	then	ADV
ajis02-866	106	8	influences	influence	VERB
ajis02-866	106	9	customer	customer	NOUN
ajis02-866	106	10	satisfaction	satisfaction	NOUN
ajis02-866	106	11	.	.	PUNCT
ajis02-866	107	1	research	research	NOUN
ajis02-866	107	2	model	model	NOUN
ajis02-866	107	3	,	,	PUNCT
ajis02-866	107	4	measurement	measurement	NOUN
ajis02-866	107	5	and	and	CCONJ
ajis02-866	107	6	hypotheses	hypothese	VERB
ajis02-866	107	7	development	development	NOUN
ajis02-866	107	8	following	follow	VERB
ajis02-866	107	9	the	the	DET
ajis02-866	107	10	earlier	early	ADJ
ajis02-866	107	11	notions	notion	NOUN
ajis02-866	107	12	of	of	ADP
ajis02-866	107	13	agility	agility	NOUN
ajis02-866	107	14	alignment	alignment	NOUN
ajis02-866	107	15	(	(	PUNCT
ajis02-866	107	16	overby	overby	PROPN
ajis02-866	107	17	et	et	PROPN
ajis02-866	107	18	al	al	PROPN
ajis02-866	107	19	.	.	PROPN
ajis02-866	107	20	2006	2006	NUM
ajis02-866	107	21	;	;	PUNCT
ajis02-866	107	22	roberts	roberts	PROPN
ajis02-866	107	23	and	and	CCONJ
ajis02-866	107	24	grover	grover	PROPN
ajis02-866	107	25	2012a	2012a	NUM
ajis02-866	107	26	)	)	PUNCT
ajis02-866	107	27	,	,	PUNCT
ajis02-866	107	28	we	we	PRON
ajis02-866	107	29	propose	propose	VERB
ajis02-866	107	30	a	a	DET
ajis02-866	107	31	research	research	NOUN
ajis02-866	107	32	model	model	NOUN
ajis02-866	107	33	(	(	PUNCT
ajis02-866	107	34	figure	figure	NOUN
ajis02-866	107	35	1	1	NUM
ajis02-866	107	36	)	)	PUNCT
ajis02-866	107	37	of	of	ADP
ajis02-866	107	38	sensing	sense	VERB
ajis02-866	107	39	,	,	PUNCT
ajis02-866	107	40	responding	respond	VERB
ajis02-866	107	41	and	and	CCONJ
ajis02-866	107	42	customer	customer	NOUN
ajis02-866	107	43	satisfaction	satisfaction	NOUN
ajis02-866	107	44	.	.	PUNCT
ajis02-866	108	1	underlying	underlie	VERB
ajis02-866	108	2	the	the	DET
ajis02-866	108	3	model	model	NOUN
ajis02-866	108	4	is	be	AUX
ajis02-866	108	5	the	the	DET
ajis02-866	108	6	assumption	assumption	NOUN
ajis02-866	108	7	that	that	SCONJ
ajis02-866	108	8	‘	'	PUNCT
ajis02-866	108	9	customer	customer	NOUN
ajis02-866	108	10	satisfaction	satisfaction	NOUN
ajis02-866	108	11	’	'	PUNCT
ajis02-866	108	12	will	will	AUX
ajis02-866	108	13	be	be	AUX
ajis02-866	108	14	at	at	ADP
ajis02-866	108	15	its	its	PRON
ajis02-866	108	16	highest	high	ADJ
ajis02-866	108	17	when	when	SCONJ
ajis02-866	108	18	a	a	DET
ajis02-866	108	19	firm	firm	NOUN
ajis02-866	108	20	’s	’s	PART
ajis02-866	108	21	sensing	sense	VERB
ajis02-866	108	22	and	and	CCONJ
ajis02-866	108	23	responding	respond	VERB
ajis02-866	108	24	capabilities	capability	NOUN
ajis02-866	108	25	are	be	AUX
ajis02-866	108	26	aligned	align	VERB
ajis02-866	108	27	.	.	PUNCT
ajis02-866	109	1	figure	figure	NOUN
ajis02-866	109	2	1	1	NUM
ajis02-866	109	3	:	:	PUNCT
ajis02-866	109	4	conceptual	conceptual	ADJ
ajis02-866	109	5	model	model	NOUN
ajis02-866	109	6	:	:	PUNCT
ajis02-866	109	7	customer	customer	NOUN
ajis02-866	109	8	’s	’s	PART
ajis02-866	109	9	use	use	NOUN
ajis02-866	109	10	of	of	ADP
ajis02-866	109	11	ubiquitous	ubiquitous	ADJ
ajis02-866	109	12	mobile	mobile	NOUN
ajis02-866	109	13	-	-	PUNCT
ajis02-866	109	14	crm	crm	NOUN
ajis02-866	109	15	,	,	PUNCT
ajis02-866	109	16	perceived	perceive	VERB
ajis02-866	109	17	responsiveness	responsiveness	NOUN
ajis02-866	109	18	,	,	PUNCT
ajis02-866	109	19	and	and	CCONJ
ajis02-866	109	20	customer	customer	NOUN
ajis02-866	109	21	satisfaction	satisfaction	NOUN
ajis02-866	109	22	based	base	VERB
ajis02-866	109	23	on	on	ADP
ajis02-866	109	24	the	the	DET
ajis02-866	109	25	argument	argument	NOUN
ajis02-866	109	26	that	that	PRON
ajis02-866	109	27	increased	increase	VERB
ajis02-866	109	28	u	u	NOUN
ajis02-866	109	29	-	-	NOUN
ajis02-866	109	30	crm	crm	ADJ
ajis02-866	109	31	use	use	NOUN
ajis02-866	109	32	by	by	ADP
ajis02-866	109	33	customers	customer	NOUN
ajis02-866	109	34	increases	increase	VERB
ajis02-866	109	35	the	the	DET
ajis02-866	109	36	opportunities	opportunity	NOUN
ajis02-866	109	37	for	for	ADP
ajis02-866	109	38	an	an	DET
ajis02-866	109	39	organization	organization	NOUN
ajis02-866	109	40	to	to	PART
ajis02-866	109	41	carry	carry	VERB
ajis02-866	109	42	out	out	ADP
ajis02-866	109	43	customer	customer	NOUN
ajis02-866	109	44	sensing	sensing	NOUN
ajis02-866	109	45	,	,	PUNCT
ajis02-866	109	46	we	we	PRON
ajis02-866	109	47	conceptualize	conceptualize	VERB
ajis02-866	109	48	that	that	SCONJ
ajis02-866	109	49	the	the	DET
ajis02-866	109	50	extent	extent	NOUN
ajis02-866	109	51	to	to	PART
ajis02-866	109	52	which	which	PRON
ajis02-866	109	53	a	a	DET
ajis02-866	109	54	customer	customer	NOUN
ajis02-866	109	55	uses	use	VERB
ajis02-866	109	56	the	the	DET
ajis02-866	109	57	u	u	NOUN
ajis02-866	109	58	-	-	PROPN
ajis02-866	109	59	crm	crm	ADJ
ajis02-866	109	60	app	app	NOUN
ajis02-866	109	61	is	be	AUX
ajis02-866	109	62	a	a	DET
ajis02-866	109	63	surrogate	surrogate	ADJ
ajis02-866	109	64	measure	measure	NOUN
ajis02-866	109	65	for	for	ADP
ajis02-866	109	66	the	the	DET
ajis02-866	109	67	firm	firm	NOUN
ajis02-866	109	68	’s	’s	PART
ajis02-866	109	69	sensing	sensing	NOUN
ajis02-866	109	70	in	in	ADP
ajis02-866	109	71	this	this	DET
ajis02-866	109	72	research	research	NOUN
ajis02-866	109	73	.	.	PUNCT
ajis02-866	110	1	following	follow	VERB
ajis02-866	110	2	the	the	DET
ajis02-866	110	3	notions	notion	NOUN
ajis02-866	110	4	of	of	ADP
ajis02-866	110	5	agility	agility	NOUN
ajis02-866	110	6	alignment	alignment	NOUN
ajis02-866	110	7	(	(	PUNCT
ajis02-866	110	8	roberts	roberts	PROPN
ajis02-866	110	9	and	and	CCONJ
ajis02-866	110	10	grover	grover	PROPN
ajis02-866	110	11	2012a	2012a	NUM
ajis02-866	110	12	)	)	PUNCT
ajis02-866	110	13	,	,	PUNCT
ajis02-866	110	14	a	a	DET
ajis02-866	110	15	firm	firm	NOUN
ajis02-866	110	16	is	be	AUX
ajis02-866	110	17	now	now	ADV
ajis02-866	110	18	able	able	ADJ
ajis02-866	110	19	to	to	PART
ajis02-866	110	20	execute	execute	VERB
ajis02-866	110	21	customer	customer	NOUN
ajis02-866	110	22	-	-	PUNCT
ajis02-866	110	23	focused	focus	VERB
ajis02-866	110	24	competitive	competitive	ADJ
ajis02-866	110	25	actions	action	NOUN
ajis02-866	110	26	based	base	VERB
ajis02-866	110	27	on	on	ADP
ajis02-866	110	28	what	what	PRON
ajis02-866	110	29	they	they	PRON
ajis02-866	110	30	have	have	AUX
ajis02-866	110	31	sensed	sense	VERB
ajis02-866	110	32	about	about	ADP
ajis02-866	110	33	their	their	PRON
ajis02-866	110	34	customers	customer	NOUN
ajis02-866	110	35	through	through	ADP
ajis02-866	110	36	the	the	DET
ajis02-866	110	37	customers	customer	NOUN
ajis02-866	110	38	’	’	PART
ajis02-866	110	39	use	use	NOUN
ajis02-866	110	40	of	of	ADP
ajis02-866	110	41	u	u	NOUN
ajis02-866	110	42	-	-	NOUN
ajis02-866	110	43	crm	crm	NOUN
ajis02-866	110	44	.	.	PUNCT
ajis02-866	111	1	as	as	SCONJ
ajis02-866	111	2	the	the	DET
ajis02-866	111	3	firm	firm	NOUN
ajis02-866	111	4	’s	’s	PART
ajis02-866	111	5	responsive	responsive	ADJ
ajis02-866	111	6	actions	action	NOUN
ajis02-866	111	7	are	be	AUX
ajis02-866	111	8	based	base	VERB
ajis02-866	111	9	on	on	ADP
ajis02-866	111	10	the	the	DET
ajis02-866	111	11	intelligence	intelligence	NOUN
ajis02-866	111	12	obtained	obtain	VERB
ajis02-866	111	13	by	by	ADP
ajis02-866	111	14	the	the	DET
ajis02-866	111	15	firm	firm	NOUN
ajis02-866	111	16	on	on	ADP
ajis02-866	111	17	what	what	PRON
ajis02-866	111	18	sensing	sense	VERB
ajis02-866	111	19	(	(	PUNCT
ajis02-866	111	20	customer	customer	NOUN
ajis02-866	111	21	's	's	PART
ajis02-866	111	22	use	use	NOUN
ajis02-866	111	23	of	of	ADP
ajis02-866	111	24	u	u	NOUN
ajis02-866	111	25	-	-	NOUN
ajis02-866	111	26	crms	crm	NOUN
ajis02-866	111	27	)	)	PUNCT
ajis02-866	111	28	responding	respond	VERB
ajis02-866	111	29	(	(	PUNCT
ajis02-866	111	30	customer	customer	NOUN
ajis02-866	111	31	perceived	perceive	VERB
ajis02-866	111	32	responsiveness	responsiveness	NOUN
ajis02-866	111	33	)	)	PUNCT
ajis02-866	111	34	customer	customer	NOUN
ajis02-866	111	35	satisfaction	satisfaction	NOUN
ajis02-866	111	36	agility	agility	NOUN
ajis02-866	111	37	alignment	alignment	NOUN
ajis02-866	111	38	australasian	australasian	ADJ
ajis02-866	111	39	journal	journal	NOUN
ajis02-866	111	40	of	of	ADP
ajis02-866	111	41	information	information	NOUN
ajis02-866	111	42	systems	system	NOUN
ajis02-866	111	43	volume	volume	NOUN
ajis02-866	111	44	18	18	NUM
ajis02-866	111	45	number	number	NOUN
ajis02-866	111	46	2	2	NUM
ajis02-866	111	47	2014	2014	NUM
ajis02-866	111	48	116	116	NUM
ajis02-866	111	49	customers	customer	NOUN
ajis02-866	111	50	want	want	VERB
ajis02-866	111	51	through	through	ADP
ajis02-866	111	52	their	their	PRON
ajis02-866	111	53	use	use	NOUN
ajis02-866	111	54	of	of	ADP
ajis02-866	111	55	u	u	NOUN
ajis02-866	111	56	-	-	PROPN
ajis02-866	111	57	crm	crm	PROPN
ajis02-866	111	58	,	,	PUNCT
ajis02-866	111	59	customers	customer	NOUN
ajis02-866	111	60	are	be	AUX
ajis02-866	111	61	now	now	ADV
ajis02-866	111	62	able	able	ADJ
ajis02-866	111	63	to	to	PART
ajis02-866	111	64	recognize	recognize	VERB
ajis02-866	111	65	that	that	SCONJ
ajis02-866	111	66	the	the	DET
ajis02-866	111	67	firm	firm	NOUN
ajis02-866	111	68	is	be	AUX
ajis02-866	111	69	responding	respond	VERB
ajis02-866	111	70	to	to	ADP
ajis02-866	111	71	their	their	PRON
ajis02-866	111	72	specific	specific	ADJ
ajis02-866	111	73	requirements	requirement	NOUN
ajis02-866	111	74	through	through	ADP
ajis02-866	111	75	the	the	DET
ajis02-866	111	76	actual	actual	ADJ
ajis02-866	111	77	experience	experience	NOUN
ajis02-866	111	78	they	they	PRON
ajis02-866	111	79	perceive	perceive	VERB
ajis02-866	111	80	.	.	PUNCT
ajis02-866	112	1	in	in	ADP
ajis02-866	112	2	other	other	ADJ
ajis02-866	112	3	words	word	NOUN
ajis02-866	112	4	,	,	PUNCT
ajis02-866	112	5	a	a	DET
ajis02-866	112	6	firm	firm	NOUN
ajis02-866	112	7	’s	’s	PART
ajis02-866	112	8	responsiveness	responsiveness	NOUN
ajis02-866	112	9	is	be	AUX
ajis02-866	112	10	reflected	reflect	VERB
ajis02-866	112	11	in	in	ADP
ajis02-866	112	12	customer	customer	NOUN
ajis02-866	112	13	-	-	PUNCT
ajis02-866	112	14	perceived	perceive	VERB
ajis02-866	112	15	firm	firm	NOUN
ajis02-866	112	16	’s	’s	PART
ajis02-866	112	17	responsiveness	responsiveness	NOUN
ajis02-866	112	18	.	.	PUNCT
ajis02-866	113	1	the	the	DET
ajis02-866	113	2	actual	actual	ADJ
ajis02-866	113	3	experience	experience	NOUN
ajis02-866	113	4	of	of	ADP
ajis02-866	113	5	the	the	DET
ajis02-866	113	6	customers	customer	NOUN
ajis02-866	113	7	then	then	ADV
ajis02-866	113	8	determines	determine	VERB
ajis02-866	113	9	the	the	DET
ajis02-866	113	10	level	level	NOUN
ajis02-866	113	11	of	of	ADP
ajis02-866	113	12	customer	customer	NOUN
ajis02-866	113	13	satisfaction	satisfaction	NOUN
ajis02-866	113	14	,	,	PUNCT
ajis02-866	113	15	since	since	SCONJ
ajis02-866	113	16	customers	customer	NOUN
ajis02-866	113	17	perceive	perceive	VERB
ajis02-866	113	18	that	that	SCONJ
ajis02-866	113	19	the	the	DET
ajis02-866	113	20	firm	firm	NOUN
ajis02-866	113	21	is	be	AUX
ajis02-866	113	22	responding	respond	VERB
ajis02-866	113	23	to	to	ADP
ajis02-866	113	24	their	their	PRON
ajis02-866	113	25	unique	unique	ADJ
ajis02-866	113	26	requirements	requirement	NOUN
ajis02-866	113	27	.	.	PUNCT
ajis02-866	114	1	thus	thus	ADV
ajis02-866	114	2	,	,	PUNCT
ajis02-866	114	3	we	we	PRON
ajis02-866	114	4	propose	propose	VERB
ajis02-866	114	5	our	our	PRON
ajis02-866	114	6	conceptual	conceptual	ADJ
ajis02-866	114	7	model	model	NOUN
ajis02-866	114	8	as	as	ADP
ajis02-866	114	9	above	above	ADV
ajis02-866	114	10	(	(	PUNCT
ajis02-866	114	11	figure	figure	NOUN
ajis02-866	114	12	1	1	NUM
ajis02-866	114	13	)	)	PUNCT
ajis02-866	114	14	.	.	PUNCT
ajis02-866	115	1	we	we	PRON
ajis02-866	115	2	followed	follow	VERB
ajis02-866	115	3	the	the	DET
ajis02-866	115	4	guidelines	guideline	NOUN
ajis02-866	115	5	recommended	recommend	VERB
ajis02-866	115	6	by	by	ADP
ajis02-866	115	7	churchill	churchill	PROPN
ajis02-866	115	8	(	(	PUNCT
ajis02-866	115	9	1979	1979	NUM
ajis02-866	115	10	)	)	PUNCT
ajis02-866	115	11	for	for	ADP
ajis02-866	115	12	developing	develop	VERB
ajis02-866	115	13	the	the	DET
ajis02-866	115	14	measures	measure	NOUN
ajis02-866	115	15	of	of	ADP
ajis02-866	115	16	our	our	PRON
ajis02-866	115	17	constructs	construct	NOUN
ajis02-866	115	18	.	.	PUNCT
ajis02-866	116	1	we	we	PRON
ajis02-866	116	2	first	first	ADV
ajis02-866	116	3	conducted	conduct	VERB
ajis02-866	116	4	a	a	DET
ajis02-866	116	5	literature	literature	NOUN
ajis02-866	116	6	search	search	NOUN
ajis02-866	116	7	on	on	ADP
ajis02-866	116	8	firms	firm	NOUN
ajis02-866	116	9	’	'	PUNCT
ajis02-866	116	10	customer	customer	NOUN
ajis02-866	116	11	agility	agility	NOUN
ajis02-866	116	12	to	to	PART
ajis02-866	116	13	specify	specify	VERB
ajis02-866	116	14	the	the	DET
ajis02-866	116	15	domain	domain	NOUN
ajis02-866	116	16	of	of	ADP
ajis02-866	116	17	the	the	DET
ajis02-866	116	18	construct	construct	NOUN
ajis02-866	116	19	(	(	PUNCT
ajis02-866	116	20	see	see	VERB
ajis02-866	116	21	appendix	appendix	NOUN
ajis02-866	116	22	a	a	PRON
ajis02-866	116	23	)	)	PUNCT
ajis02-866	116	24	.	.	PUNCT
ajis02-866	117	1	following	follow	VERB
ajis02-866	117	2	the	the	DET
ajis02-866	117	3	definition	definition	NOUN
ajis02-866	117	4	of	of	ADP
ajis02-866	117	5	firms	firm	NOUN
ajis02-866	117	6	’	’	PART
ajis02-866	117	7	customer	customer	NOUN
ajis02-866	117	8	agility	agility	NOUN
ajis02-866	117	9	,	,	PUNCT
ajis02-866	117	10	we	we	PRON
ajis02-866	117	11	further	far	ADV
ajis02-866	117	12	reviewed	review	VERB
ajis02-866	117	13	the	the	DET
ajis02-866	117	14	literature	literature	NOUN
ajis02-866	117	15	to	to	PART
ajis02-866	117	16	develop	develop	VERB
ajis02-866	117	17	sub	sub	NOUN
ajis02-866	117	18	-	-	NOUN
ajis02-866	117	19	measures	measure	NOUN
ajis02-866	117	20	and	and	CCONJ
ajis02-866	117	21	measurement	measurement	NOUN
ajis02-866	117	22	items	item	NOUN
ajis02-866	117	23	for	for	ADP
ajis02-866	117	24	each	each	DET
ajis02-866	117	25	construct	construct	NOUN
ajis02-866	117	26	of	of	ADP
ajis02-866	117	27	firms	firm	NOUN
ajis02-866	117	28	’	’	PART
ajis02-866	117	29	customer	customer	NOUN
ajis02-866	117	30	agility	agility	NOUN
ajis02-866	117	31	based	base	VERB
ajis02-866	117	32	on	on	ADP
ajis02-866	117	33	our	our	PRON
ajis02-866	117	34	conception	conception	NOUN
ajis02-866	117	35	.	.	PUNCT
ajis02-866	118	1	following	follow	VERB
ajis02-866	118	2	this	this	PRON
ajis02-866	118	3	,	,	PUNCT
ajis02-866	118	4	we	we	PRON
ajis02-866	118	5	generated	generate	VERB
ajis02-866	118	6	sample	sample	NOUN
ajis02-866	118	7	items	item	NOUN
ajis02-866	118	8	based	base	VERB
ajis02-866	118	9	on	on	ADP
ajis02-866	118	10	this	this	DET
ajis02-866	118	11	literature	literature	NOUN
ajis02-866	118	12	review	review	NOUN
ajis02-866	118	13	and	and	CCONJ
ajis02-866	118	14	validated	validated	ADJ
ajis02-866	118	15	measures	measure	NOUN
ajis02-866	118	16	of	of	ADP
ajis02-866	118	17	similar	similar	ADJ
ajis02-866	118	18	constructs	construct	NOUN
ajis02-866	118	19	(	(	PUNCT
ajis02-866	118	20	e.g	e.g	PROPN
ajis02-866	118	21	..	..	PROPN
ajis02-866	118	22	barki	barki	PROPN
ajis02-866	118	23	et	et	PROPN
ajis02-866	118	24	al	al	PROPN
ajis02-866	118	25	.	.	PROPN
ajis02-866	118	26	2007	2007	NUM
ajis02-866	118	27	;	;	PUNCT
ajis02-866	118	28	bhattacherjee	bhattacherjee	NOUN
ajis02-866	118	29	2001	2001	NUM
ajis02-866	118	30	;	;	PUNCT
ajis02-866	118	31	jayachandran	jayachandran	PROPN
ajis02-866	118	32	et	et	PROPN
ajis02-866	118	33	al	al	PROPN
ajis02-866	118	34	.	.	PROPN
ajis02-866	118	35	2004	2004	NUM
ajis02-866	118	36	)	)	PUNCT
ajis02-866	118	37	.	.	PUNCT
ajis02-866	119	1	where	where	SCONJ
ajis02-866	119	2	possible	possible	ADJ
ajis02-866	119	3	,	,	PUNCT
ajis02-866	119	4	the	the	DET
ajis02-866	119	5	existing	exist	VERB
ajis02-866	119	6	measures	measure	NOUN
ajis02-866	119	7	of	of	ADP
ajis02-866	119	8	constructs	construct	NOUN
ajis02-866	119	9	were	be	AUX
ajis02-866	119	10	adapted	adapt	VERB
ajis02-866	119	11	to	to	ADP
ajis02-866	119	12	the	the	DET
ajis02-866	119	13	context	context	NOUN
ajis02-866	119	14	of	of	ADP
ajis02-866	119	15	this	this	DET
ajis02-866	119	16	study	study	NOUN
ajis02-866	119	17	.	.	PUNCT
ajis02-866	120	1	for	for	ADP
ajis02-866	120	2	new	new	ADJ
ajis02-866	120	3	measures	measure	NOUN
ajis02-866	120	4	and	and	CCONJ
ajis02-866	120	5	those	those	PRON
ajis02-866	120	6	that	that	PRON
ajis02-866	120	7	required	require	VERB
ajis02-866	120	8	significant	significant	ADJ
ajis02-866	120	9	changes	change	NOUN
ajis02-866	120	10	,	,	PUNCT
ajis02-866	120	11	we	we	PRON
ajis02-866	120	12	followed	follow	VERB
ajis02-866	120	13	the	the	DET
ajis02-866	120	14	standard	standard	ADJ
ajis02-866	120	15	scale	scale	NOUN
ajis02-866	120	16	development	development	NOUN
ajis02-866	120	17	procedures	procedure	NOUN
ajis02-866	120	18	stipulated	stipulate	VERB
ajis02-866	120	19	in	in	ADP
ajis02-866	120	20	mackenzie	mackenzie	PROPN
ajis02-866	120	21	et	et	PROPN
ajis02-866	120	22	al	al	PROPN
ajis02-866	120	23	.	.	PROPN
ajis02-866	121	1	(	(	PUNCT
ajis02-866	121	2	2011	2011	NUM
ajis02-866	121	3	)	)	PUNCT
ajis02-866	121	4	.	.	PUNCT
ajis02-866	122	1	we	we	PRON
ajis02-866	122	2	then	then	ADV
ajis02-866	122	3	conducted	conduct	VERB
ajis02-866	122	4	a	a	DET
ajis02-866	122	5	pretest	pretest	NOUN
ajis02-866	122	6	with	with	ADP
ajis02-866	122	7	a	a	DET
ajis02-866	122	8	sample	sample	NOUN
ajis02-866	122	9	of	of	ADP
ajis02-866	122	10	ten	ten	NUM
ajis02-866	122	11	fellow	fellow	ADJ
ajis02-866	122	12	researchers	researcher	NOUN
ajis02-866	122	13	some	some	PRON
ajis02-866	122	14	of	of	ADP
ajis02-866	122	15	who	who	PRON
ajis02-866	122	16	were	be	AUX
ajis02-866	122	17	an	an	DET
ajis02-866	122	18	actual	actual	ADJ
ajis02-866	122	19	users	user	NOUN
ajis02-866	122	20	of	of	ADP
ajis02-866	122	21	mobile	mobile	ADJ
ajis02-866	122	22	apps	app	NOUN
ajis02-866	122	23	for	for	ADP
ajis02-866	122	24	shopping	shopping	NOUN
ajis02-866	122	25	and	and	CCONJ
ajis02-866	122	26	a	a	DET
ajis02-866	122	27	pilot	pilot	NOUN
ajis02-866	122	28	study	study	NOUN
ajis02-866	122	29	comprising	comprising	NOUN
ajis02-866	122	30	of	of	ADP
ajis02-866	122	31	30	30	NUM
ajis02-866	122	32	customers	customer	NOUN
ajis02-866	122	33	who	who	PRON
ajis02-866	122	34	actually	actually	ADV
ajis02-866	122	35	uses	use	VERB
ajis02-866	122	36	the	the	DET
ajis02-866	122	37	mobile	mobile	ADJ
ajis02-866	122	38	shopping	shopping	NOUN
ajis02-866	122	39	apps	app	NOUN
ajis02-866	122	40	to	to	PART
ajis02-866	122	41	assess	assess	VERB
ajis02-866	122	42	the	the	DET
ajis02-866	122	43	reliability	reliability	NOUN
ajis02-866	122	44	and	and	CCONJ
ajis02-866	122	45	validity	validity	NOUN
ajis02-866	122	46	of	of	ADP
ajis02-866	122	47	our	our	PRON
ajis02-866	122	48	measures	measure	NOUN
ajis02-866	122	49	.	.	PUNCT
ajis02-866	123	1	our	our	PRON
ajis02-866	123	2	pilot	pilot	NOUN
ajis02-866	123	3	analysis	analysis	NOUN
ajis02-866	123	4	and	and	CCONJ
ajis02-866	123	5	subsequent	subsequent	ADJ
ajis02-866	123	6	follow	follow	NOUN
ajis02-866	123	7	-	-	PUNCT
ajis02-866	123	8	up	up	NOUN
ajis02-866	123	9	discussion	discussion	NOUN
ajis02-866	123	10	with	with	ADP
ajis02-866	123	11	a	a	DET
ajis02-866	123	12	subset	subset	NOUN
ajis02-866	123	13	of	of	ADP
ajis02-866	123	14	respondents	respondent	NOUN
ajis02-866	123	15	provided	provide	VERB
ajis02-866	123	16	sufficient	sufficient	ADJ
ajis02-866	123	17	confidence	confidence	NOUN
ajis02-866	123	18	in	in	ADP
ajis02-866	123	19	the	the	DET
ajis02-866	123	20	scales	scale	NOUN
ajis02-866	123	21	to	to	PART
ajis02-866	123	22	proceed	proceed	VERB
ajis02-866	123	23	with	with	ADP
ajis02-866	123	24	the	the	DET
ajis02-866	123	25	full	full	ADJ
ajis02-866	123	26	-	-	PUNCT
ajis02-866	123	27	scale	scale	NOUN
ajis02-866	123	28	survey	survey	NOUN
ajis02-866	123	29	administration	administration	NOUN
ajis02-866	123	30	of	of	ADP
ajis02-866	123	31	the	the	DET
ajis02-866	123	32	target	target	NOUN
ajis02-866	123	33	sample	sample	NOUN
ajis02-866	123	34	frame	frame	NOUN
ajis02-866	123	35	.	.	PUNCT
ajis02-866	124	1	our	our	PRON
ajis02-866	124	2	measures	measure	NOUN
ajis02-866	124	3	of	of	ADP
ajis02-866	124	4	customer	customer	NOUN
ajis02-866	124	5	satisfaction	satisfaction	NOUN
ajis02-866	124	6	and	and	CCONJ
ajis02-866	124	7	responsiveness	responsiveness	NOUN
ajis02-866	124	8	have	have	AUX
ajis02-866	124	9	been	be	AUX
ajis02-866	124	10	adopted	adopt	VERB
ajis02-866	124	11	from	from	ADP
ajis02-866	124	12	(	(	PUNCT
ajis02-866	124	13	bhattacherjee	bhattacherjee	NOUN
ajis02-866	124	14	2001	2001	NUM
ajis02-866	124	15	)	)	PUNCT
ajis02-866	124	16	and	and	CCONJ
ajis02-866	124	17	(	(	PUNCT
ajis02-866	124	18	roberts	roberts	PROPN
ajis02-866	124	19	and	and	CCONJ
ajis02-866	124	20	grover	grover	PROPN
ajis02-866	124	21	2012a	2012a	NUM
ajis02-866	124	22	)	)	PUNCT
ajis02-866	124	23	,	,	PUNCT
ajis02-866	124	24	respectively	respectively	ADV
ajis02-866	124	25	.	.	PUNCT
ajis02-866	125	1	although	although	SCONJ
ajis02-866	125	2	measures	measure	NOUN
ajis02-866	125	3	for	for	ADP
ajis02-866	125	4	sensing	sense	VERB
ajis02-866	125	5	are	be	AUX
ajis02-866	125	6	available	available	ADJ
ajis02-866	125	7	from	from	ADP
ajis02-866	125	8	past	past	ADJ
ajis02-866	125	9	studies	study	NOUN
ajis02-866	125	10	,	,	PUNCT
ajis02-866	125	11	all	all	PRON
ajis02-866	125	12	of	of	ADP
ajis02-866	125	13	those	those	DET
ajis02-866	125	14	measures	measure	NOUN
ajis02-866	125	15	assessed	assess	VERB
ajis02-866	125	16	sensing	sensing	NOUN
ajis02-866	125	17	from	from	ADP
ajis02-866	125	18	the	the	DET
ajis02-866	125	19	organization	organization	NOUN
ajis02-866	125	20	’s	’s	PART
ajis02-866	125	21	point	point	NOUN
ajis02-866	125	22	of	of	ADP
ajis02-866	125	23	view	view	NOUN
ajis02-866	125	24	.	.	PUNCT
ajis02-866	126	1	given	give	VERB
ajis02-866	126	2	our	our	PRON
ajis02-866	126	3	rationale	rationale	NOUN
ajis02-866	126	4	for	for	ADP
ajis02-866	126	5	employing	employ	VERB
ajis02-866	126	6	use	use	NOUN
ajis02-866	126	7	measures	measure	NOUN
ajis02-866	126	8	as	as	ADP
ajis02-866	126	9	surrogates	surrogate	NOUN
ajis02-866	126	10	of	of	ADP
ajis02-866	126	11	sensing	sense	VERB
ajis02-866	126	12	,	,	PUNCT
ajis02-866	126	13	appropriate	appropriate	ADJ
ajis02-866	126	14	measures	measure	NOUN
ajis02-866	126	15	were	be	AUX
ajis02-866	126	16	identified	identify	VERB
ajis02-866	126	17	from	from	ADP
ajis02-866	126	18	barki	barki	PROPN
ajis02-866	126	19	et	et	PROPN
ajis02-866	126	20	al	al	PROPN
ajis02-866	126	21	.	.	PUNCT
ajis02-866	127	1	(	(	PUNCT
ajis02-866	127	2	2007	2007	NUM
ajis02-866	127	3	)	)	PUNCT
ajis02-866	127	4	;	;	PUNCT
ajis02-866	127	5	burton	burton	PROPN
ajis02-866	127	6	-	-	PUNCT
ajis02-866	127	7	jones	jones	PROPN
ajis02-866	127	8	and	and	CCONJ
ajis02-866	127	9	straub	straub	PROPN
ajis02-866	127	10	(	(	PUNCT
ajis02-866	127	11	2006	2006	NUM
ajis02-866	127	12	)	)	PUNCT
ajis02-866	127	13	and	and	CCONJ
ajis02-866	127	14	venkatesh	venkatesh	PROPN
ajis02-866	127	15	et	et	PROPN
ajis02-866	127	16	al	al	PROPN
ajis02-866	127	17	.	.	PROPN
ajis02-866	128	1	(	(	PUNCT
ajis02-866	128	2	2008	2008	NUM
ajis02-866	128	3	)	)	PUNCT
ajis02-866	128	4	where	where	SCONJ
ajis02-866	128	5	they	they	PRON
ajis02-866	128	6	have	have	AUX
ajis02-866	128	7	either	either	CCONJ
ajis02-866	128	8	used	use	VERB
ajis02-866	128	9	similar	similar	ADJ
ajis02-866	128	10	constructs	construct	NOUN
ajis02-866	128	11	or	or	CCONJ
ajis02-866	128	12	provided	provide	VERB
ajis02-866	128	13	guidelines	guideline	NOUN
ajis02-866	128	14	for	for	ADP
ajis02-866	128	15	developing	develop	VERB
ajis02-866	128	16	new	new	ADJ
ajis02-866	128	17	measures	measure	NOUN
ajis02-866	128	18	for	for	ADP
ajis02-866	128	19	similar	similar	ADJ
ajis02-866	128	20	constructs	construct	NOUN
ajis02-866	128	21	.	.	PUNCT
ajis02-866	129	1	appendix	appendix	PROPN
ajis02-866	129	2	b	b	PROPN
ajis02-866	129	3	presents	present	VERB
ajis02-866	129	4	the	the	DET
ajis02-866	129	5	discussion	discussion	NOUN
ajis02-866	129	6	of	of	ADP
ajis02-866	129	7	the	the	DET
ajis02-866	129	8	formative	formative	ADJ
ajis02-866	129	9	/	/	SYM
ajis02-866	129	10	reflective	reflective	ADJ
ajis02-866	129	11	nature	nature	NOUN
ajis02-866	129	12	of	of	ADP
ajis02-866	129	13	the	the	DET
ajis02-866	129	14	measures	measure	NOUN
ajis02-866	129	15	,	,	PUNCT
ajis02-866	129	16	and	and	CCONJ
ajis02-866	129	17	appendix	appendix	NOUN
ajis02-866	129	18	c	c	NOUN
ajis02-866	129	19	lists	list	VERB
ajis02-866	129	20	the	the	DET
ajis02-866	129	21	constructs	construct	NOUN
ajis02-866	129	22	,	,	PUNCT
ajis02-866	129	23	items	item	NOUN
ajis02-866	129	24	and	and	CCONJ
ajis02-866	129	25	the	the	DET
ajis02-866	129	26	sources	source	NOUN
ajis02-866	129	27	for	for	ADP
ajis02-866	129	28	all	all	PRON
ajis02-866	129	29	construct	construct	VERB
ajis02-866	129	30	measures	measure	NOUN
ajis02-866	129	31	.	.	PUNCT
ajis02-866	130	1	agility	agility	NOUN
ajis02-866	130	2	alignment	alignment	NOUN
ajis02-866	130	3	as	as	SCONJ
ajis02-866	130	4	illustrated	illustrate	VERB
ajis02-866	130	5	in	in	ADP
ajis02-866	130	6	overby	overby	PROPN
ajis02-866	130	7	et	et	PROPN
ajis02-866	130	8	al	al	PROPN
ajis02-866	130	9	.	.	PROPN
ajis02-866	130	10	(	(	PUNCT
ajis02-866	130	11	2006	2006	NUM
ajis02-866	130	12	)	)	PUNCT
ajis02-866	130	13	,	,	PUNCT
ajis02-866	130	14	the	the	DET
ajis02-866	130	15	agility	agility	NOUN
ajis02-866	130	16	alignment	alignment	NOUN
ajis02-866	130	17	in	in	ADP
ajis02-866	130	18	general	general	ADJ
ajis02-866	130	19	answers	answer	VERB
ajis02-866	130	20	the	the	DET
ajis02-866	130	21	question	question	NOUN
ajis02-866	130	22	on	on	ADP
ajis02-866	130	23	whether	whether	SCONJ
ajis02-866	130	24	a	a	DET
ajis02-866	130	25	firm	firm	ADJ
ajis02-866	130	26	senses	sense	VERB
ajis02-866	130	27	opportunities	opportunity	NOUN
ajis02-866	130	28	in	in	ADP
ajis02-866	130	29	areas	area	NOUN
ajis02-866	130	30	where	where	SCONJ
ajis02-866	130	31	it	it	PRON
ajis02-866	130	32	possesses	possess	VERB
ajis02-866	130	33	the	the	DET
ajis02-866	130	34	capabilities	capability	NOUN
ajis02-866	130	35	to	to	PART
ajis02-866	130	36	respond	respond	VERB
ajis02-866	130	37	,	,	PUNCT
ajis02-866	130	38	or	or	CCONJ
ajis02-866	130	39	whether	whether	SCONJ
ajis02-866	130	40	it	it	PRON
ajis02-866	130	41	senses	sense	VERB
ajis02-866	130	42	opportunities	opportunity	NOUN
ajis02-866	130	43	beyond	beyond	ADP
ajis02-866	130	44	which	which	PRON
ajis02-866	130	45	the	the	DET
ajis02-866	130	46	firm	firm	NOUN
ajis02-866	130	47	is	be	AUX
ajis02-866	130	48	able	able	ADJ
ajis02-866	130	49	to	to	PART
ajis02-866	130	50	respond	respond	VERB
ajis02-866	130	51	.	.	PUNCT
ajis02-866	131	1	here	here	ADV
ajis02-866	131	2	,	,	PUNCT
ajis02-866	131	3	the	the	DET
ajis02-866	131	4	firm	firm	NOUN
ajis02-866	131	5	is	be	AUX
ajis02-866	131	6	aligned	align	VERB
ajis02-866	131	7	if	if	SCONJ
ajis02-866	131	8	they	they	PRON
ajis02-866	131	9	seldom	seldom	ADV
ajis02-866	131	10	waste	waste	VERB
ajis02-866	131	11	their	their	PRON
ajis02-866	131	12	capabilities	capability	NOUN
ajis02-866	131	13	,	,	PUNCT
ajis02-866	131	14	either	either	CCONJ
ajis02-866	131	15	by	by	ADP
ajis02-866	131	16	possessing	possess	VERB
ajis02-866	131	17	responding	respond	VERB
ajis02-866	131	18	capabilities	capability	NOUN
ajis02-866	131	19	that	that	PRON
ajis02-866	131	20	lie	lie	VERB
ajis02-866	131	21	unused	unused	ADJ
ajis02-866	131	22	or	or	CCONJ
ajis02-866	131	23	by	by	ADP
ajis02-866	131	24	sensing	sense	VERB
ajis02-866	131	25	opportunities	opportunity	NOUN
ajis02-866	131	26	that	that	PRON
ajis02-866	131	27	can	can	AUX
ajis02-866	131	28	not	not	PART
ajis02-866	131	29	be	be	AUX
ajis02-866	131	30	seized	seize	VERB
ajis02-866	131	31	(	(	PUNCT
ajis02-866	131	32	overby	overby	X
ajis02-866	131	33	et	et	PROPN
ajis02-866	131	34	al	al	PROPN
ajis02-866	131	35	.	.	PROPN
ajis02-866	131	36	2006	2006	NUM
ajis02-866	131	37	)	)	PUNCT
ajis02-866	131	38	.	.	PUNCT
ajis02-866	132	1	in	in	ADP
ajis02-866	132	2	other	other	ADJ
ajis02-866	132	3	words	word	NOUN
ajis02-866	132	4	,	,	PUNCT
ajis02-866	132	5	the	the	DET
ajis02-866	132	6	firm	firm	NOUN
ajis02-866	132	7	only	only	ADV
ajis02-866	132	8	senses	sense	VERB
ajis02-866	132	9	those	those	DET
ajis02-866	132	10	opportunities	opportunity	NOUN
ajis02-866	132	11	to	to	PART
ajis02-866	132	12	which	which	PRON
ajis02-866	132	13	it	it	PRON
ajis02-866	132	14	can	can	AUX
ajis02-866	132	15	respond	respond	VERB
ajis02-866	132	16	,	,	PUNCT
ajis02-866	132	17	or	or	CCONJ
ajis02-866	132	18	the	the	DET
ajis02-866	132	19	firm	firm	NOUN
ajis02-866	132	20	develops	develop	VERB
ajis02-866	132	21	capabilities	capability	NOUN
ajis02-866	132	22	that	that	PRON
ajis02-866	132	23	are	be	AUX
ajis02-866	132	24	useful	useful	ADJ
ajis02-866	132	25	only	only	ADV
ajis02-866	132	26	for	for	ADP
ajis02-866	132	27	those	those	DET
ajis02-866	132	28	opportunities	opportunity	NOUN
ajis02-866	132	29	it	it	PRON
ajis02-866	132	30	could	could	AUX
ajis02-866	132	31	sense	sense	VERB
ajis02-866	132	32	.	.	PUNCT
ajis02-866	133	1	in	in	ADP
ajis02-866	133	2	contrast	contrast	NOUN
ajis02-866	133	3	,	,	PUNCT
ajis02-866	133	4	non	non	ADJ
ajis02-866	133	5	-	-	ADJ
ajis02-866	133	6	aligned	aligned	ADJ
ajis02-866	133	7	firms	firm	NOUN
ajis02-866	133	8	may	may	AUX
ajis02-866	133	9	hold	hold	VERB
ajis02-866	133	10	responding	respond	VERB
ajis02-866	133	11	capabilities	capability	NOUN
ajis02-866	133	12	that	that	PRON
ajis02-866	133	13	do	do	AUX
ajis02-866	133	14	not	not	PART
ajis02-866	133	15	apply	apply	VERB
ajis02-866	133	16	to	to	ADP
ajis02-866	133	17	the	the	DET
ajis02-866	133	18	opportunities	opportunity	NOUN
ajis02-866	133	19	they	they	PRON
ajis02-866	133	20	sense	sense	VERB
ajis02-866	133	21	,	,	PUNCT
ajis02-866	133	22	or	or	CCONJ
ajis02-866	133	23	they	they	PRON
ajis02-866	133	24	do	do	AUX
ajis02-866	133	25	not	not	PART
ajis02-866	133	26	own	own	VERB
ajis02-866	133	27	responding	respond	VERB
ajis02-866	133	28	capabilities	capability	NOUN
ajis02-866	133	29	to	to	PART
ajis02-866	133	30	support	support	VERB
ajis02-866	133	31	the	the	DET
ajis02-866	133	32	breadth	breadth	NOUN
ajis02-866	133	33	of	of	ADP
ajis02-866	133	34	opportunities	opportunity	NOUN
ajis02-866	133	35	they	they	PRON
ajis02-866	133	36	sense	sense	VERB
ajis02-866	133	37	.	.	PUNCT
ajis02-866	134	1	as	as	SCONJ
ajis02-866	134	2	discussed	discuss	VERB
ajis02-866	134	3	above	above	ADV
ajis02-866	134	4	,	,	PUNCT
ajis02-866	134	5	a	a	DET
ajis02-866	134	6	firm	firm	NOUN
ajis02-866	134	7	can	can	AUX
ajis02-866	134	8	sense	sense	VERB
ajis02-866	134	9	more	more	ADV
ajis02-866	134	10	,	,	PUNCT
ajis02-866	134	11	but	but	CCONJ
ajis02-866	134	12	may	may	AUX
ajis02-866	134	13	choose	choose	VERB
ajis02-866	134	14	to	to	PART
ajis02-866	134	15	only	only	ADV
ajis02-866	134	16	respond	respond	VERB
ajis02-866	134	17	to	to	ADP
ajis02-866	134	18	a	a	DET
ajis02-866	134	19	subset	subset	NOUN
ajis02-866	134	20	of	of	ADP
ajis02-866	134	21	what	what	PRON
ajis02-866	134	22	it	it	PRON
ajis02-866	134	23	has	have	AUX
ajis02-866	134	24	sensed	sense	VERB
ajis02-866	134	25	.	.	PUNCT
ajis02-866	135	1	sensing	sense	VERB
ajis02-866	135	2	essentially	essentially	ADV
ajis02-866	135	3	provides	provide	VERB
ajis02-866	135	4	intelligence	intelligence	NOUN
ajis02-866	135	5	which	which	PRON
ajis02-866	135	6	can	can	AUX
ajis02-866	135	7	help	help	VERB
ajis02-866	135	8	a	a	DET
ajis02-866	135	9	firm	firm	NOUN
ajis02-866	135	10	’s	’s	PART
ajis02-866	135	11	responsive	responsive	ADJ
ajis02-866	135	12	actions	action	NOUN
ajis02-866	135	13	.	.	PUNCT
ajis02-866	136	1	in	in	ADP
ajis02-866	136	2	this	this	DET
ajis02-866	136	3	study	study	NOUN
ajis02-866	136	4	,	,	PUNCT
ajis02-866	136	5	we	we	PRON
ajis02-866	136	6	define	define	VERB
ajis02-866	136	7	sensing	sense	VERB
ajis02-866	136	8	in	in	ADP
ajis02-866	136	9	terms	term	NOUN
ajis02-866	136	10	of	of	ADP
ajis02-866	136	11	the	the	DET
ajis02-866	136	12	features	feature	NOUN
ajis02-866	136	13	that	that	PRON
ajis02-866	136	14	firms	firm	NOUN
ajis02-866	136	15	have	have	AUX
ajis02-866	136	16	provided	provide	VERB
ajis02-866	136	17	in	in	ADP
ajis02-866	136	18	the	the	DET
ajis02-866	136	19	apps	app	NOUN
ajis02-866	136	20	.	.	PUNCT
ajis02-866	137	1	this	this	PRON
ajis02-866	137	2	is	be	AUX
ajis02-866	137	3	a	a	DET
ajis02-866	137	4	case	case	NOUN
ajis02-866	137	5	where	where	SCONJ
ajis02-866	137	6	a	a	DET
ajis02-866	137	7	firm	firm	NOUN
ajis02-866	137	8	might	might	AUX
ajis02-866	137	9	have	have	AUX
ajis02-866	137	10	built	build	VERB
ajis02-866	137	11	capabilities	capability	NOUN
ajis02-866	137	12	to	to	PART
ajis02-866	137	13	acquire	acquire	VERB
ajis02-866	137	14	customer	customer	NOUN
ajis02-866	137	15	preferences	preference	NOUN
ajis02-866	137	16	but	but	CCONJ
ajis02-866	137	17	may	may	AUX
ajis02-866	137	18	not	not	PART
ajis02-866	137	19	have	have	VERB
ajis02-866	137	20	the	the	DET
ajis02-866	137	21	capacity	capacity	NOUN
ajis02-866	137	22	to	to	PART
ajis02-866	137	23	act	act	VERB
ajis02-866	137	24	upon	upon	SCONJ
ajis02-866	137	25	this	this	DET
ajis02-866	137	26	information	information	NOUN
ajis02-866	137	27	.	.	PUNCT
ajis02-866	138	1	in	in	ADP
ajis02-866	138	2	fact	fact	NOUN
ajis02-866	138	3	,	,	PUNCT
ajis02-866	138	4	sensing	sense	VERB
ajis02-866	138	5	more	more	ADJ
ajis02-866	138	6	could	could	AUX
ajis02-866	138	7	be	be	AUX
ajis02-866	138	8	problematic	problematic	ADJ
ajis02-866	138	9	for	for	ADP
ajis02-866	138	10	firms	firm	NOUN
ajis02-866	138	11	as	as	SCONJ
ajis02-866	138	12	customers	customer	NOUN
ajis02-866	138	13	may	may	AUX
ajis02-866	138	14	raise	raise	VERB
ajis02-866	138	15	their	their	PRON
ajis02-866	138	16	expectations	expectation	NOUN
ajis02-866	138	17	and	and	CCONJ
ajis02-866	138	18	ask	ask	VERB
ajis02-866	138	19	for	for	ADP
ajis02-866	138	20	more	more	ADJ
ajis02-866	138	21	from	from	ADP
ajis02-866	138	22	the	the	DET
ajis02-866	138	23	firm	firm	NOUN
ajis02-866	138	24	.	.	PUNCT
ajis02-866	139	1	prior	prior	ADJ
ajis02-866	139	2	research	research	NOUN
ajis02-866	139	3	on	on	ADP
ajis02-866	139	4	agility	agility	NOUN
ajis02-866	139	5	alignment	alignment	NOUN
ajis02-866	139	6	(	(	PUNCT
ajis02-866	139	7	roberts	roberts	PROPN
ajis02-866	139	8	and	and	CCONJ
ajis02-866	139	9	grover	grover	PROPN
ajis02-866	139	10	2012a	2012a	NUM
ajis02-866	139	11	)	)	PUNCT
ajis02-866	139	12	proposes	propose	VERB
ajis02-866	139	13	that	that	SCONJ
ajis02-866	139	14	a	a	DET
ajis02-866	139	15	firm	firm	NOUN
ajis02-866	139	16	’s	’s	PART
ajis02-866	139	17	customer	customer	NOUN
ajis02-866	139	18	agility	agility	NOUN
ajis02-866	139	19	impacts	impact	VERB
ajis02-866	139	20	its	its	PRON
ajis02-866	139	21	performance	performance	NOUN
ajis02-866	139	22	;	;	PUNCT
ajis02-866	139	23	but	but	CCONJ
ajis02-866	139	24	,	,	PUNCT
ajis02-866	139	25	to	to	PART
ajis02-866	139	26	gain	gain	VERB
ajis02-866	139	27	optimum	optimum	ADJ
ajis02-866	139	28	effect	effect	NOUN
ajis02-866	139	29	of	of	ADP
ajis02-866	139	30	customer	customer	NOUN
ajis02-866	139	31	agility	agility	NOUN
ajis02-866	139	32	on	on	ADP
ajis02-866	139	33	firm	firm	ADJ
ajis02-866	139	34	performance	performance	NOUN
ajis02-866	139	35	,	,	PUNCT
ajis02-866	139	36	the	the	DET
ajis02-866	139	37	firm	firm	NOUN
ajis02-866	139	38	needs	need	VERB
ajis02-866	139	39	to	to	PART
ajis02-866	139	40	align	align	VERB
ajis02-866	139	41	its	its	PRON
ajis02-866	139	42	sensing	sensing	NOUN
ajis02-866	139	43	and	and	CCONJ
ajis02-866	139	44	responding	respond	VERB
ajis02-866	139	45	capabilities	capability	NOUN
ajis02-866	139	46	(	(	PUNCT
ajis02-866	139	47	haeckel	haeckel	PROPN
ajis02-866	139	48	1999	1999	NUM
ajis02-866	139	49	;	;	PUNCT
ajis02-866	139	50	overby	overby	PROPN
ajis02-866	139	51	et	et	PROPN
ajis02-866	139	52	al	al	PROPN
ajis02-866	139	53	.	.	PROPN
ajis02-866	139	54	2006	2006	NUM
ajis02-866	139	55	;	;	PUNCT
ajis02-866	139	56	teece	teece	NOUN
ajis02-866	139	57	2007a	2007a	NUM
ajis02-866	139	58	)	)	PUNCT
ajis02-866	139	59	.	.	PUNCT
ajis02-866	140	1	overby	overby	VERB
ajis02-866	140	2	et	et	PROPN
ajis02-866	140	3	al	al	PROPN
ajis02-866	140	4	.	.	PROPN
ajis02-866	141	1	(	(	PUNCT
ajis02-866	141	2	2006	2006	NUM
ajis02-866	141	3	)	)	PUNCT
ajis02-866	141	4	suggested	suggest	VERB
ajis02-866	141	5	that	that	SCONJ
ajis02-866	141	6	the	the	DET
ajis02-866	141	7	enterprise	enterprise	NOUN
ajis02-866	141	8	agility	agility	NOUN
ajis02-866	141	9	should	should	AUX
ajis02-866	141	10	be	be	AUX
ajis02-866	141	11	measured	measure	VERB
ajis02-866	141	12	as	as	ADP
ajis02-866	141	13	a	a	DET
ajis02-866	141	14	function	function	NOUN
ajis02-866	141	15	of	of	ADP
ajis02-866	141	16	its	its	PRON
ajis02-866	141	17	sensing	sense	VERB
ajis02-866	141	18	australasian	australasian	ADJ
ajis02-866	141	19	journal	journal	NOUN
ajis02-866	141	20	of	of	ADP
ajis02-866	141	21	information	information	NOUN
ajis02-866	141	22	systems	system	NOUN
ajis02-866	141	23	volume	volume	NOUN
ajis02-866	141	24	18	18	NUM
ajis02-866	141	25	number	number	NOUN
ajis02-866	141	26	2	2	NUM
ajis02-866	141	27	2014	2014	NUM
ajis02-866	141	28	117	117	NUM
ajis02-866	141	29	and	and	CCONJ
ajis02-866	141	30	responding	respond	VERB
ajis02-866	141	31	capabilities	capability	NOUN
ajis02-866	141	32	,	,	PUNCT
ajis02-866	141	33	and	and	CCONJ
ajis02-866	141	34	they	they	PRON
ajis02-866	141	35	oppose	oppose	VERB
ajis02-866	141	36	measuring	measure	VERB
ajis02-866	141	37	enterprise	enterprise	NOUN
ajis02-866	141	38	agility	agility	NOUN
ajis02-866	141	39	as	as	ADP
ajis02-866	141	40	a	a	DET
ajis02-866	141	41	direct	direct	ADJ
ajis02-866	141	42	measurement	measurement	NOUN
ajis02-866	141	43	.	.	PUNCT
ajis02-866	142	1	in	in	ADP
ajis02-866	142	2	other	other	ADJ
ajis02-866	142	3	words	word	NOUN
ajis02-866	142	4	,	,	PUNCT
ajis02-866	142	5	to	to	PART
ajis02-866	142	6	create	create	VERB
ajis02-866	142	7	an	an	DET
ajis02-866	142	8	overall	overall	ADJ
ajis02-866	142	9	measurement	measurement	NOUN
ajis02-866	142	10	,	,	PUNCT
ajis02-866	142	11	the	the	DET
ajis02-866	142	12	two	two	NUM
ajis02-866	142	13	capabilities	capability	NOUN
ajis02-866	142	14	of	of	ADP
ajis02-866	142	15	sensing	sense	VERB
ajis02-866	142	16	and	and	CCONJ
ajis02-866	142	17	responding	respond	VERB
ajis02-866	142	18	should	should	AUX
ajis02-866	142	19	be	be	AUX
ajis02-866	142	20	measured	measure	VERB
ajis02-866	142	21	individually	individually	ADV
ajis02-866	142	22	and	and	CCONJ
ajis02-866	142	23	separately	separately	ADV
ajis02-866	142	24	and	and	CCONJ
ajis02-866	142	25	then	then	ADV
ajis02-866	142	26	combined	combine	VERB
ajis02-866	142	27	to	to	PART
ajis02-866	142	28	get	get	VERB
ajis02-866	142	29	the	the	DET
ajis02-866	142	30	actual	actual	ADJ
ajis02-866	142	31	agility	agility	NOUN
ajis02-866	142	32	assessment	assessment	NOUN
ajis02-866	142	33	.	.	PUNCT
ajis02-866	143	1	therefore	therefore	ADV
ajis02-866	143	2	,	,	PUNCT
ajis02-866	143	3	the	the	DET
ajis02-866	143	4	overall	overall	ADJ
ajis02-866	143	5	agility	agility	NOUN
ajis02-866	143	6	score	score	NOUN
ajis02-866	143	7	will	will	AUX
ajis02-866	143	8	be	be	AUX
ajis02-866	143	9	dependent	dependent	ADJ
ajis02-866	143	10	on	on	ADP
ajis02-866	143	11	the	the	DET
ajis02-866	143	12	functional	functional	ADJ
ajis02-866	143	13	relationship	relationship	NOUN
ajis02-866	143	14	linking	link	VERB
ajis02-866	143	15	the	the	DET
ajis02-866	143	16	two	two	NUM
ajis02-866	143	17	sensing	sensing	NOUN
ajis02-866	143	18	and	and	CCONJ
ajis02-866	143	19	responding	respond	VERB
ajis02-866	143	20	sub	sub	NOUN
ajis02-866	143	21	-	-	NOUN
ajis02-866	143	22	scores	score	NOUN
ajis02-866	143	23	(	(	PUNCT
ajis02-866	143	24	or	or	CCONJ
ajis02-866	143	25	the	the	DET
ajis02-866	143	26	alignment	alignment	NOUN
ajis02-866	143	27	)	)	PUNCT
ajis02-866	143	28	(	(	PUNCT
ajis02-866	143	29	overby	overby	VERB
ajis02-866	143	30	et	et	PROPN
ajis02-866	143	31	al	al	PROPN
ajis02-866	143	32	.	.	PROPN
ajis02-866	143	33	2006	2006	NUM
ajis02-866	143	34	)	)	PUNCT
ajis02-866	143	35	.	.	PUNCT
ajis02-866	144	1	further	far	ADV
ajis02-866	144	2	,	,	PUNCT
ajis02-866	144	3	they	they	PRON
ajis02-866	144	4	stated	state	VERB
ajis02-866	144	5	that	that	SCONJ
ajis02-866	144	6	agility	agility	NOUN
ajis02-866	144	7	alignment	alignment	NOUN
ajis02-866	144	8	is	be	AUX
ajis02-866	144	9	better	well	ADV
ajis02-866	144	10	described	describe	VERB
ajis02-866	144	11	by	by	ADP
ajis02-866	144	12	the	the	DET
ajis02-866	144	13	degree	degree	NOUN
ajis02-866	144	14	to	to	PART
ajis02-866	144	15	which	which	PRON
ajis02-866	144	16	the	the	DET
ajis02-866	144	17	two	two	NUM
ajis02-866	144	18	sense	sense	NOUN
ajis02-866	144	19	-	-	PUNCT
ajis02-866	144	20	response	response	NOUN
ajis02-866	144	21	capabilities	capability	NOUN
ajis02-866	144	22	are	be	AUX
ajis02-866	144	23	aligned	align	VERB
ajis02-866	144	24	in	in	ADP
ajis02-866	144	25	a	a	DET
ajis02-866	144	26	continuous	continuous	ADJ
ajis02-866	144	27	,	,	PUNCT
ajis02-866	144	28	rather	rather	ADV
ajis02-866	144	29	than	than	ADP
ajis02-866	144	30	a	a	DET
ajis02-866	144	31	binary	binary	ADJ
ajis02-866	144	32	scale	scale	NOUN
ajis02-866	144	33	.	.	PUNCT
ajis02-866	145	1	the	the	DET
ajis02-866	145	2	core	core	ADJ
ajis02-866	145	3	idea	idea	NOUN
ajis02-866	145	4	of	of	ADP
ajis02-866	145	5	alignment	alignment	NOUN
ajis02-866	145	6	is	be	AUX
ajis02-866	145	7	not	not	PART
ajis02-866	145	8	that	that	SCONJ
ajis02-866	145	9	the	the	DET
ajis02-866	145	10	firm	firm	NOUN
ajis02-866	145	11	is	be	AUX
ajis02-866	145	12	merely	merely	ADV
ajis02-866	145	13	aligned	aligned	ADJ
ajis02-866	145	14	or	or	CCONJ
ajis02-866	145	15	non	non	ADJ
ajis02-866	145	16	-	-	ADJ
ajis02-866	145	17	aligned	aligned	ADJ
ajis02-866	145	18	,	,	PUNCT
ajis02-866	145	19	but	but	CCONJ
ajis02-866	145	20	that	that	SCONJ
ajis02-866	145	21	the	the	DET
ajis02-866	145	22	alignment	alignment	NOUN
ajis02-866	145	23	is	be	AUX
ajis02-866	145	24	attained	attain	VERB
ajis02-866	145	25	somewhere	somewhere	ADV
ajis02-866	145	26	in	in	ADP
ajis02-866	145	27	a	a	DET
ajis02-866	145	28	continuum	continuum	NOUN
ajis02-866	145	29	between	between	ADP
ajis02-866	145	30	the	the	DET
ajis02-866	145	31	two	two	NUM
ajis02-866	145	32	.	.	PUNCT
ajis02-866	145	33	alignment	alignment	NOUN
ajis02-866	145	34	in	in	ADP
ajis02-866	145	35	general	general	ADJ
ajis02-866	145	36	refers	refer	VERB
ajis02-866	145	37	to	to	ADP
ajis02-866	145	38	“	"	PUNCT
ajis02-866	145	39	the	the	DET
ajis02-866	145	40	degree	degree	NOUN
ajis02-866	145	41	to	to	PART
ajis02-866	145	42	which	which	PRON
ajis02-866	145	43	the	the	DET
ajis02-866	145	44	needs	need	NOUN
ajis02-866	145	45	,	,	PUNCT
ajis02-866	145	46	demands	demand	NOUN
ajis02-866	145	47	,	,	PUNCT
ajis02-866	145	48	goals	goal	NOUN
ajis02-866	145	49	,	,	PUNCT
ajis02-866	145	50	objectives	objective	NOUN
ajis02-866	145	51	,	,	PUNCT
ajis02-866	145	52	and/or	and/or	CCONJ
ajis02-866	145	53	structures	structure	NOUN
ajis02-866	145	54	of	of	ADP
ajis02-866	145	55	one	one	NUM
ajis02-866	145	56	component	component	NOUN
ajis02-866	145	57	are	be	AUX
ajis02-866	145	58	consistent	consistent	ADJ
ajis02-866	145	59	with	with	ADP
ajis02-866	145	60	the	the	DET
ajis02-866	145	61	needs	need	NOUN
ajis02-866	145	62	,	,	PUNCT
ajis02-866	145	63	demands	demand	NOUN
ajis02-866	145	64	,	,	PUNCT
ajis02-866	145	65	goals	goal	NOUN
ajis02-866	145	66	,	,	PUNCT
ajis02-866	145	67	objectives	objective	NOUN
ajis02-866	145	68	,	,	PUNCT
ajis02-866	145	69	and/or	and/or	CCONJ
ajis02-866	145	70	structures	structure	NOUN
ajis02-866	145	71	of	of	ADP
ajis02-866	145	72	another	another	DET
ajis02-866	145	73	component	component	NOUN
ajis02-866	145	74	”	"	PUNCT
ajis02-866	145	75	(	(	PUNCT
ajis02-866	145	76	nadler	nadler	NOUN
ajis02-866	145	77	and	and	CCONJ
ajis02-866	145	78	tushman	tushman	NOUN
ajis02-866	145	79	1983	1983	NUM
ajis02-866	145	80	)	)	PUNCT
ajis02-866	145	81	.	.	PUNCT
ajis02-866	146	1	as	as	SCONJ
ajis02-866	146	2	roberts	roberts	PROPN
ajis02-866	146	3	and	and	CCONJ
ajis02-866	146	4	grover	grover	PROPN
ajis02-866	146	5	(	(	PUNCT
ajis02-866	146	6	2012a	2012a	NUM
ajis02-866	146	7	)	)	PUNCT
ajis02-866	146	8	discussed	discuss	VERB
ajis02-866	146	9	,	,	PUNCT
ajis02-866	146	10	in	in	ADP
ajis02-866	146	11	the	the	DET
ajis02-866	146	12	context	context	NOUN
ajis02-866	146	13	of	of	ADP
ajis02-866	146	14	customer	customer	NOUN
ajis02-866	146	15	agility	agility	NOUN
ajis02-866	146	16	,	,	PUNCT
ajis02-866	146	17	alignment	alignment	NOUN
ajis02-866	146	18	refers	refer	VERB
ajis02-866	146	19	to	to	ADP
ajis02-866	146	20	the	the	DET
ajis02-866	146	21	degree	degree	NOUN
ajis02-866	146	22	to	to	PART
ajis02-866	146	23	which	which	PRON
ajis02-866	146	24	the	the	DET
ajis02-866	146	25	structures	structure	NOUN
ajis02-866	146	26	and	and	CCONJ
ajis02-866	146	27	objectives	objective	NOUN
ajis02-866	146	28	of	of	ADP
ajis02-866	146	29	a	a	DET
ajis02-866	146	30	firm	firm	NOUN
ajis02-866	146	31	’s	’s	PART
ajis02-866	146	32	customer	customer	NOUN
ajis02-866	146	33	sensing	sense	VERB
ajis02-866	146	34	capability	capability	NOUN
ajis02-866	146	35	should	should	AUX
ajis02-866	146	36	be	be	AUX
ajis02-866	146	37	consistent	consistent	ADJ
ajis02-866	146	38	with	with	ADP
ajis02-866	146	39	the	the	DET
ajis02-866	146	40	structures	structure	NOUN
ajis02-866	146	41	and	and	CCONJ
ajis02-866	146	42	objectives	objective	NOUN
ajis02-866	146	43	of	of	ADP
ajis02-866	146	44	its	its	PRON
ajis02-866	146	45	customer	customer	NOUN
ajis02-866	146	46	responding	respond	VERB
ajis02-866	146	47	capability	capability	NOUN
ajis02-866	146	48	.	.	PUNCT
ajis02-866	147	1	researchers	researcher	NOUN
ajis02-866	147	2	recommend	recommend	VERB
ajis02-866	147	3	considering	consider	VERB
ajis02-866	147	4	multiple	multiple	ADJ
ajis02-866	147	5	specifications	specification	NOUN
ajis02-866	147	6	as	as	ADP
ajis02-866	147	7	competing	compete	VERB
ajis02-866	147	8	theories	theory	NOUN
ajis02-866	147	9	or	or	CCONJ
ajis02-866	147	10	models	model	NOUN
ajis02-866	147	11	suggest	suggest	VERB
ajis02-866	147	12	,	,	PUNCT
ajis02-866	147	13	when	when	SCONJ
ajis02-866	147	14	considering	consider	VERB
ajis02-866	147	15	the	the	DET
ajis02-866	147	16	most	most	ADV
ajis02-866	147	17	appropriate	appropriate	ADJ
ajis02-866	147	18	perspective	perspective	NOUN
ajis02-866	147	19	of	of	ADP
ajis02-866	147	20	alignment	alignment	NOUN
ajis02-866	147	21	for	for	ADP
ajis02-866	147	22	a	a	DET
ajis02-866	147	23	given	give	VERB
ajis02-866	147	24	research	research	NOUN
ajis02-866	147	25	question	question	NOUN
ajis02-866	147	26	(	(	PUNCT
ajis02-866	147	27	venkatraman	venkatraman	NOUN
ajis02-866	147	28	1989	1989	NUM
ajis02-866	147	29	)	)	PUNCT
ajis02-866	147	30	.	.	PUNCT
ajis02-866	148	1	roberts	roberts	PROPN
ajis02-866	148	2	and	and	CCONJ
ajis02-866	148	3	grover	grover	PROPN
ajis02-866	148	4	(	(	PUNCT
ajis02-866	148	5	2012a	2012a	NUM
ajis02-866	148	6	)	)	PUNCT
ajis02-866	148	7	,	,	PUNCT
ajis02-866	148	8	for	for	ADP
ajis02-866	148	9	example	example	NOUN
ajis02-866	148	10	,	,	PUNCT
ajis02-866	148	11	studied	study	VERB
ajis02-866	148	12	sense	sense	NOUN
ajis02-866	148	13	-	-	PUNCT
ajis02-866	148	14	response	response	NOUN
ajis02-866	148	15	alignment	alignment	NOUN
ajis02-866	148	16	with	with	ADP
ajis02-866	148	17	matching	matching	NOUN
ajis02-866	148	18	and	and	CCONJ
ajis02-866	148	19	mediation	mediation	NOUN
ajis02-866	148	20	perspectives	perspective	NOUN
ajis02-866	148	21	from	from	ADP
ajis02-866	148	22	firms	firm	NOUN
ajis02-866	148	23	’	'	PUNCT
ajis02-866	148	24	perspective	perspective	NOUN
ajis02-866	148	25	with	with	ADP
ajis02-866	148	26	the	the	DET
ajis02-866	148	27	sense	sense	NOUN
ajis02-866	148	28	,	,	PUNCT
ajis02-866	148	29	response	response	NOUN
ajis02-866	148	30	and	and	CCONJ
ajis02-866	148	31	firm	firm	ADJ
ajis02-866	148	32	performance	performance	NOUN
ajis02-866	148	33	data	datum	NOUN
ajis02-866	148	34	obtained	obtain	VERB
ajis02-866	148	35	from	from	ADP
ajis02-866	148	36	the	the	DET
ajis02-866	148	37	marketing	marketing	NOUN
ajis02-866	148	38	managers	manager	NOUN
ajis02-866	148	39	of	of	ADP
ajis02-866	148	40	firms	firm	NOUN
ajis02-866	148	41	.	.	PUNCT
ajis02-866	149	1	in	in	ADP
ajis02-866	149	2	this	this	DET
ajis02-866	149	3	paper	paper	NOUN
ajis02-866	149	4	,	,	PUNCT
ajis02-866	149	5	we	we	PRON
ajis02-866	149	6	investigate	investigate	VERB
ajis02-866	149	7	the	the	DET
ajis02-866	149	8	alignment	alignment	NOUN
ajis02-866	149	9	between	between	ADP
ajis02-866	149	10	firms	firm	NOUN
ajis02-866	149	11	’	’	PART
ajis02-866	149	12	customer	customer	NOUN
ajis02-866	149	13	sensing	sense	VERB
ajis02-866	149	14	capability	capability	NOUN
ajis02-866	149	15	and	and	CCONJ
ajis02-866	149	16	customer	customer	NOUN
ajis02-866	149	17	responding	respond	VERB
ajis02-866	149	18	capability	capability	NOUN
ajis02-866	149	19	in	in	ADP
ajis02-866	149	20	terms	term	NOUN
ajis02-866	149	21	of	of	ADP
ajis02-866	149	22	two	two	NUM
ajis02-866	149	23	perspectives	perspective	NOUN
ajis02-866	149	24	,	,	PUNCT
ajis02-866	149	25	namely	namely	ADV
ajis02-866	149	26	,	,	PUNCT
ajis02-866	149	27	matching	matching	NOUN
ajis02-866	149	28	and	and	CCONJ
ajis02-866	149	29	mediation	mediation	NOUN
ajis02-866	149	30	,	,	PUNCT
ajis02-866	149	31	from	from	ADP
ajis02-866	149	32	the	the	DET
ajis02-866	149	33	customers	customer	NOUN
ajis02-866	149	34	’	’	PART
ajis02-866	149	35	perspective	perspective	NOUN
ajis02-866	149	36	of	of	ADP
ajis02-866	149	37	agility	agility	NOUN
ajis02-866	149	38	.	.	PUNCT
ajis02-866	150	1	alignment	alignment	NOUN
ajis02-866	150	2	as	as	ADP
ajis02-866	150	3	matching	match	VERB
ajis02-866	150	4	matching	matching	NOUN
ajis02-866	150	5	refers	refer	VERB
ajis02-866	150	6	to	to	ADP
ajis02-866	150	7	the	the	DET
ajis02-866	150	8	theoretical	theoretical	ADJ
ajis02-866	150	9	match	match	NOUN
ajis02-866	150	10	between	between	ADP
ajis02-866	150	11	two	two	NUM
ajis02-866	150	12	related	related	ADJ
ajis02-866	150	13	variables	variable	NOUN
ajis02-866	150	14	wherein	wherein	SCONJ
ajis02-866	150	15	the	the	DET
ajis02-866	150	16	basic	basic	ADJ
ajis02-866	150	17	tenet	tenet	NOUN
ajis02-866	150	18	is	be	AUX
ajis02-866	150	19	that	that	SCONJ
ajis02-866	150	20	the	the	PRON
ajis02-866	150	21	stronger	strong	ADJ
ajis02-866	150	22	the	the	DET
ajis02-866	150	23	match	match	NOUN
ajis02-866	150	24	between	between	ADP
ajis02-866	150	25	customer	customer	NOUN
ajis02-866	150	26	sensing	sense	VERB
ajis02-866	150	27	capability	capability	NOUN
ajis02-866	150	28	and	and	CCONJ
ajis02-866	150	29	customer	customer	NOUN
ajis02-866	150	30	responding	respond	VERB
ajis02-866	150	31	capability	capability	NOUN
ajis02-866	150	32	,	,	PUNCT
ajis02-866	150	33	the	the	PRON
ajis02-866	150	34	greater	great	ADJ
ajis02-866	150	35	the	the	DET
ajis02-866	150	36	effect	effect	NOUN
ajis02-866	150	37	of	of	ADP
ajis02-866	150	38	customer	customer	NOUN
ajis02-866	150	39	agility	agility	NOUN
ajis02-866	150	40	on	on	ADP
ajis02-866	150	41	an	an	DET
ajis02-866	150	42	appropriate	appropriate	ADJ
ajis02-866	150	43	criterion	criterion	NOUN
ajis02-866	150	44	variable	variable	NOUN
ajis02-866	150	45	(	(	PUNCT
ajis02-866	150	46	overby	overby	PROPN
ajis02-866	150	47	et	et	PROPN
ajis02-866	150	48	al	al	PROPN
ajis02-866	150	49	.	.	PROPN
ajis02-866	150	50	2006	2006	NUM
ajis02-866	150	51	;	;	PUNCT
ajis02-866	151	1	roberts	roberts	PROPN
ajis02-866	151	2	and	and	CCONJ
ajis02-866	151	3	grover	grover	PROPN
ajis02-866	151	4	2012a	2012a	NUM
ajis02-866	151	5	)	)	PUNCT
ajis02-866	151	6	.	.	PUNCT
ajis02-866	152	1	accordingly	accordingly	ADV
ajis02-866	152	2	,	,	PUNCT
ajis02-866	152	3	firms	firm	NOUN
ajis02-866	152	4	are	be	AUX
ajis02-866	152	5	likely	likely	ADJ
ajis02-866	152	6	to	to	PART
ajis02-866	152	7	extract	extract	VERB
ajis02-866	152	8	greater	great	ADJ
ajis02-866	152	9	value	value	NOUN
ajis02-866	152	10	from	from	ADP
ajis02-866	152	11	their	their	PRON
ajis02-866	152	12	customer	customer	NOUN
ajis02-866	152	13	agility	agility	NOUN
ajis02-866	152	14	when	when	SCONJ
ajis02-866	152	15	they	they	PRON
ajis02-866	152	16	are	be	AUX
ajis02-866	152	17	aligned	align	VERB
ajis02-866	152	18	in	in	ADP
ajis02-866	152	19	their	their	PRON
ajis02-866	152	20	sensing	sensing	NOUN
ajis02-866	152	21	and	and	CCONJ
ajis02-866	152	22	responding	respond	VERB
ajis02-866	152	23	activities	activity	NOUN
ajis02-866	152	24	.	.	PUNCT
ajis02-866	153	1	this	this	PRON
ajis02-866	153	2	is	be	AUX
ajis02-866	153	3	clearly	clearly	ADV
ajis02-866	153	4	evident	evident	ADJ
ajis02-866	153	5	in	in	ADP
ajis02-866	153	6	the	the	DET
ajis02-866	153	7	welldocumented	welldocumented	ADJ
ajis02-866	153	8	case	case	NOUN
ajis02-866	153	9	study	study	NOUN
ajis02-866	153	10	of	of	ADP
ajis02-866	153	11	bmw	bmw	PROPN
ajis02-866	153	12	(	(	PUNCT
ajis02-866	153	13	roberts	roberts	PROPN
ajis02-866	153	14	and	and	CCONJ
ajis02-866	153	15	grover	grover	PROPN
ajis02-866	153	16	2012a	2012a	NUM
ajis02-866	153	17	)	)	PUNCT
ajis02-866	153	18	,	,	PUNCT
ajis02-866	153	19	as	as	SCONJ
ajis02-866	153	20	they	they	PRON
ajis02-866	153	21	were	be	AUX
ajis02-866	153	22	able	able	ADJ
ajis02-866	153	23	to	to	PART
ajis02-866	153	24	sense	sense	VERB
ajis02-866	153	25	emerging	emerge	VERB
ajis02-866	153	26	customer	customer	NOUN
ajis02-866	153	27	needs	need	VERB
ajis02-866	153	28	by	by	ADP
ajis02-866	153	29	involving	involve	VERB
ajis02-866	153	30	lead	lead	NOUN
ajis02-866	153	31	users	user	NOUN
ajis02-866	153	32	in	in	ADP
ajis02-866	153	33	the	the	DET
ajis02-866	153	34	idea	idea	NOUN
ajis02-866	153	35	generation	generation	NOUN
ajis02-866	153	36	towards	towards	ADP
ajis02-866	153	37	the	the	DET
ajis02-866	153	38	product	product	NOUN
ajis02-866	153	39	innovation	innovation	NOUN
ajis02-866	153	40	activities	activity	NOUN
ajis02-866	153	41	,	,	PUNCT
ajis02-866	153	42	and	and	CCONJ
ajis02-866	153	43	they	they	PRON
ajis02-866	153	44	responded	respond	VERB
ajis02-866	153	45	quickly	quickly	ADV
ajis02-866	153	46	to	to	ADP
ajis02-866	153	47	the	the	DET
ajis02-866	153	48	new	new	ADJ
ajis02-866	153	49	ideas	idea	NOUN
ajis02-866	153	50	by	by	ADP
ajis02-866	153	51	implementing	implement	VERB
ajis02-866	153	52	them	they	PRON
ajis02-866	153	53	in	in	ADP
ajis02-866	153	54	upcoming	upcoming	ADJ
ajis02-866	153	55	products	product	NOUN
ajis02-866	153	56	.	.	PUNCT
ajis02-866	154	1	in	in	ADP
ajis02-866	154	2	the	the	DET
ajis02-866	154	3	context	context	NOUN
ajis02-866	154	4	of	of	ADP
ajis02-866	154	5	this	this	DET
ajis02-866	154	6	discussion	discussion	NOUN
ajis02-866	154	7	,	,	PUNCT
ajis02-866	154	8	the	the	DET
ajis02-866	154	9	firm	firm	NOUN
ajis02-866	154	10	is	be	AUX
ajis02-866	154	11	able	able	ADJ
ajis02-866	154	12	to	to	PART
ajis02-866	154	13	sense	sense	VERB
ajis02-866	154	14	emerging	emerge	VERB
ajis02-866	154	15	customer	customer	NOUN
ajis02-866	154	16	needs	need	VERB
ajis02-866	154	17	through	through	ADP
ajis02-866	154	18	their	their	PRON
ajis02-866	154	19	use	use	NOUN
ajis02-866	154	20	of	of	ADP
ajis02-866	154	21	ucrm	ucrm	NOUN
ajis02-866	154	22	,	,	PUNCT
ajis02-866	154	23	and	and	CCONJ
ajis02-866	154	24	respond	respond	VERB
ajis02-866	154	25	to	to	ADP
ajis02-866	154	26	the	the	DET
ajis02-866	154	27	changing	change	VERB
ajis02-866	154	28	customer	customer	NOUN
ajis02-866	154	29	requirements	requirement	NOUN
ajis02-866	154	30	through	through	ADP
ajis02-866	154	31	the	the	DET
ajis02-866	154	32	targeted	target	VERB
ajis02-866	154	33	customer	customer	NOUN
ajis02-866	154	34	-	-	PUNCT
ajis02-866	154	35	based	base	VERB
ajis02-866	154	36	actions	action	NOUN
ajis02-866	154	37	.	.	PUNCT
ajis02-866	155	1	as	as	SCONJ
ajis02-866	155	2	proposed	propose	VERB
ajis02-866	155	3	by	by	ADP
ajis02-866	155	4	overby	overby	PROPN
ajis02-866	155	5	et	et	PROPN
ajis02-866	155	6	al	al	PROPN
ajis02-866	155	7	.	.	PROPN
ajis02-866	155	8	(	(	PUNCT
ajis02-866	155	9	2006	2006	NUM
ajis02-866	155	10	)	)	PUNCT
ajis02-866	155	11	,	,	PUNCT
ajis02-866	155	12	the	the	DET
ajis02-866	155	13	agility	agility	NOUN
ajis02-866	155	14	score	score	NOUN
ajis02-866	155	15	for	for	ADP
ajis02-866	155	16	agile	agile	ADJ
ajis02-866	155	17	firms	firm	NOUN
ajis02-866	155	18	can	can	AUX
ajis02-866	155	19	be	be	AUX
ajis02-866	155	20	expressed	express	VERB
ajis02-866	155	21	as	as	ADP
ajis02-866	155	22	the	the	DET
ajis02-866	155	23	minimum	minimum	NOUN
ajis02-866	155	24	of	of	ADP
ajis02-866	155	25	the	the	DET
ajis02-866	155	26	sensing	sensing	NOUN
ajis02-866	155	27	and	and	CCONJ
ajis02-866	155	28	responding	respond	VERB
ajis02-866	155	29	scores	score	NOUN
ajis02-866	155	30	when	when	SCONJ
ajis02-866	155	31	the	the	DET
ajis02-866	155	32	two	two	NUM
ajis02-866	155	33	capabilities	capability	NOUN
ajis02-866	155	34	are	be	AUX
ajis02-866	155	35	in	in	ADP
ajis02-866	155	36	synch	synch	NOUN
ajis02-866	155	37	(	(	PUNCT
ajis02-866	155	38	or	or	CCONJ
ajis02-866	155	39	aligned	align	VERB
ajis02-866	155	40	100	100	NUM
ajis02-866	155	41	%	%	NOUN
ajis02-866	155	42	)	)	PUNCT
ajis02-866	155	43	.	.	PUNCT
ajis02-866	156	1	this	this	PRON
ajis02-866	156	2	supports	support	VERB
ajis02-866	156	3	the	the	DET
ajis02-866	156	4	notion	notion	NOUN
ajis02-866	156	5	that	that	SCONJ
ajis02-866	156	6	,	,	PUNCT
ajis02-866	156	7	while	while	SCONJ
ajis02-866	156	8	a	a	DET
ajis02-866	156	9	firm	firm	NOUN
ajis02-866	156	10	can	can	AUX
ajis02-866	156	11	neither	neither	CCONJ
ajis02-866	156	12	sense	sense	VERB
ajis02-866	156	13	nor	nor	CCONJ
ajis02-866	156	14	respond	respond	VERB
ajis02-866	156	15	to	to	ADP
ajis02-866	156	16	all	all	DET
ajis02-866	156	17	opportunities	opportunity	NOUN
ajis02-866	156	18	,	,	PUNCT
ajis02-866	156	19	it	it	PRON
ajis02-866	156	20	is	be	AUX
ajis02-866	156	21	capable	capable	ADJ
ajis02-866	156	22	of	of	ADP
ajis02-866	156	23	responding	respond	VERB
ajis02-866	156	24	to	to	ADP
ajis02-866	156	25	those	those	PRON
ajis02-866	156	26	that	that	PRON
ajis02-866	156	27	it	it	PRON
ajis02-866	156	28	senses	sense	VERB
ajis02-866	156	29	(	(	PUNCT
ajis02-866	156	30	or	or	CCONJ
ajis02-866	156	31	vice	vice	ADV
ajis02-866	156	32	versa	versa	ADV
ajis02-866	156	33	):	):	PUNCT
ajis02-866	156	34	enterprise	enterprise	NOUN
ajis02-866	156	35	agility	agility	NOUN
ajis02-866	156	36	score	score	NOUN
ajis02-866	156	37	aligned	align	VERB
ajis02-866	156	38	=	=	SYM
ajis02-866	156	39	min	min	NOUN
ajis02-866	156	40	(	(	PUNCT
ajis02-866	156	41	sensing	sense	VERB
ajis02-866	156	42	score	score	NOUN
ajis02-866	156	43	,	,	PUNCT
ajis02-866	156	44	responding	respond	VERB
ajis02-866	156	45	score	score	NOUN
ajis02-866	156	46	)	)	PUNCT
ajis02-866	156	47	on	on	ADP
ajis02-866	156	48	the	the	DET
ajis02-866	156	49	contrary	contrary	NOUN
ajis02-866	156	50	,	,	PUNCT
ajis02-866	156	51	for	for	ADP
ajis02-866	156	52	non	non	ADJ
ajis02-866	156	53	-	-	ADJ
ajis02-866	156	54	agile	agile	ADJ
ajis02-866	156	55	firms	firm	NOUN
ajis02-866	156	56	,	,	PUNCT
ajis02-866	156	57	the	the	DET
ajis02-866	156	58	score	score	NOUN
ajis02-866	156	59	is	be	AUX
ajis02-866	156	60	calculated	calculate	VERB
ajis02-866	156	61	as	as	ADP
ajis02-866	156	62	the	the	DET
ajis02-866	156	63	product	product	NOUN
ajis02-866	156	64	of	of	ADP
ajis02-866	156	65	the	the	DET
ajis02-866	156	66	sensing	sensing	NOUN
ajis02-866	156	67	and	and	CCONJ
ajis02-866	156	68	responding	respond	VERB
ajis02-866	156	69	scores	score	NOUN
ajis02-866	156	70	as	as	ADP
ajis02-866	156	71	its	its	PRON
ajis02-866	156	72	sensing	sensing	NOUN
ajis02-866	156	73	and	and	CCONJ
ajis02-866	156	74	responding	respond	VERB
ajis02-866	156	75	capabilities	capability	NOUN
ajis02-866	156	76	are	be	AUX
ajis02-866	156	77	not	not	PART
ajis02-866	156	78	in	in	ADP
ajis02-866	156	79	synch	synch	NOUN
ajis02-866	156	80	.	.	PUNCT
ajis02-866	157	1	what	what	PRON
ajis02-866	157	2	it	it	PRON
ajis02-866	157	3	shows	show	VERB
ajis02-866	157	4	is	be	AUX
ajis02-866	157	5	that	that	SCONJ
ajis02-866	157	6	,	,	PUNCT
ajis02-866	157	7	what	what	PRON
ajis02-866	157	8	the	the	DET
ajis02-866	157	9	firm	firm	ADJ
ajis02-866	157	10	senses	sense	NOUN
ajis02-866	157	11	and	and	CCONJ
ajis02-866	157	12	what	what	PRON
ajis02-866	157	13	the	the	DET
ajis02-866	157	14	firm	firm	NOUN
ajis02-866	157	15	is	be	AUX
ajis02-866	157	16	able	able	ADJ
ajis02-866	157	17	to	to	PART
ajis02-866	157	18	respond	respond	VERB
ajis02-866	157	19	to	to	ADP
ajis02-866	157	20	,	,	PUNCT
ajis02-866	157	21	do	do	AUX
ajis02-866	157	22	not	not	PART
ajis02-866	157	23	always	always	ADV
ajis02-866	157	24	match	match	VERB
ajis02-866	157	25	up	up	ADP
ajis02-866	157	26	;	;	PUNCT
ajis02-866	157	27	thereby	thereby	ADV
ajis02-866	157	28	,	,	PUNCT
ajis02-866	157	29	limiting	limit	VERB
ajis02-866	157	30	the	the	DET
ajis02-866	157	31	number	number	NOUN
ajis02-866	157	32	of	of	ADP
ajis02-866	157	33	opportunities	opportunity	NOUN
ajis02-866	157	34	the	the	DET
ajis02-866	157	35	firm	firm	NOUN
ajis02-866	157	36	can	can	AUX
ajis02-866	157	37	seize	seize	VERB
ajis02-866	157	38	:	:	PUNCT
ajis02-866	157	39	enterprise	enterprise	NOUN
ajis02-866	157	40	agility	agility	NOUN
ajis02-866	157	41	score	score	NOUN
ajis02-866	157	42	non	non	ADJ
ajis02-866	157	43	-	-	ADJ
ajis02-866	157	44	aligned	aligned	ADJ
ajis02-866	157	45	=	=	NOUN
ajis02-866	157	46	sensing	sense	VERB
ajis02-866	157	47	score	score	NOUN
ajis02-866	157	48	x	x	PUNCT
ajis02-866	157	49	responding	respond	VERB
ajis02-866	157	50	score	score	NOUN
ajis02-866	157	51	at	at	ADP
ajis02-866	157	52	one	one	NUM
ajis02-866	157	53	extreme	extreme	ADJ
ajis02-866	157	54	,	,	PUNCT
ajis02-866	157	55	misalignment	misalignment	NOUN
ajis02-866	157	56	can	can	AUX
ajis02-866	157	57	cause	cause	VERB
ajis02-866	157	58	severe	severe	ADJ
ajis02-866	157	59	negative	negative	ADJ
ajis02-866	157	60	consequences	consequence	NOUN
ajis02-866	157	61	(	(	PUNCT
ajis02-866	157	62	strandholm	strandholm	PROPN
ajis02-866	157	63	et	et	PROPN
ajis02-866	157	64	al	al	PROPN
ajis02-866	157	65	.	.	PROPN
ajis02-866	157	66	2004	2004	NUM
ajis02-866	157	67	)	)	PUNCT
ajis02-866	157	68	.	.	PUNCT
ajis02-866	158	1	as	as	SCONJ
ajis02-866	158	2	reported	report	VERB
ajis02-866	158	3	in	in	ADP
ajis02-866	158	4	(	(	PUNCT
ajis02-866	158	5	roberts	roberts	PROPN
ajis02-866	158	6	and	and	CCONJ
ajis02-866	158	7	grover	grover	PROPN
ajis02-866	158	8	2012a	2012a	NUM
ajis02-866	158	9	)	)	PUNCT
ajis02-866	158	10	,	,	PUNCT
ajis02-866	158	11	in	in	ADP
ajis02-866	158	12	the	the	DET
ajis02-866	158	13	case	case	NOUN
ajis02-866	158	14	of	of	ADP
ajis02-866	158	15	woolworths	woolworth	NOUN
ajis02-866	158	16	in	in	ADP
ajis02-866	158	17	the	the	DET
ajis02-866	158	18	us	we	PRON
ajis02-866	158	19	the	the	DET
ajis02-866	158	20	company	company	NOUN
ajis02-866	158	21	initially	initially	ADV
ajis02-866	158	22	failed	fail	VERB
ajis02-866	158	23	to	to	PART
ajis02-866	158	24	sense	sense	VERB
ajis02-866	158	25	the	the	DET
ajis02-866	158	26	growth	growth	NOUN
ajis02-866	158	27	of	of	ADP
ajis02-866	158	28	suburbs	suburb	NOUN
ajis02-866	158	29	and	and	CCONJ
ajis02-866	158	30	,	,	PUNCT
ajis02-866	158	31	as	as	ADP
ajis02-866	158	32	a	a	DET
ajis02-866	158	33	result	result	NOUN
ajis02-866	158	34	,	,	PUNCT
ajis02-866	158	35	its	its	PRON
ajis02-866	158	36	target	target	NOUN
ajis02-866	158	37	customer	customer	NOUN
ajis02-866	158	38	base	base	NOUN
ajis02-866	158	39	shifted	shift	VERB
ajis02-866	158	40	their	their	PRON
ajis02-866	158	41	shopping	shopping	NOUN
ajis02-866	158	42	australasian	australasian	ADJ
ajis02-866	158	43	journal	journal	NOUN
ajis02-866	158	44	of	of	ADP
ajis02-866	158	45	information	information	NOUN
ajis02-866	158	46	systems	system	NOUN
ajis02-866	158	47	volume	volume	NOUN
ajis02-866	158	48	18	18	NUM
ajis02-866	158	49	number	number	NOUN
ajis02-866	158	50	2	2	NUM
ajis02-866	158	51	2014	2014	NUM
ajis02-866	158	52	118	118	NUM
ajis02-866	158	53	activities	activity	NOUN
ajis02-866	158	54	away	away	ADV
ajis02-866	158	55	from	from	ADP
ajis02-866	158	56	the	the	DET
ajis02-866	158	57	urban	urban	ADJ
ajis02-866	158	58	centers	center	NOUN
ajis02-866	158	59	where	where	SCONJ
ajis02-866	158	60	most	most	ADJ
ajis02-866	158	61	of	of	ADP
ajis02-866	158	62	the	the	DET
ajis02-866	158	63	company	company	NOUN
ajis02-866	158	64	’s	’s	PART
ajis02-866	158	65	stores	store	NOUN
ajis02-866	158	66	were	be	AUX
ajis02-866	158	67	located	locate	VERB
ajis02-866	158	68	.	.	PUNCT
ajis02-866	159	1	consequently	consequently	ADV
ajis02-866	159	2	,	,	PUNCT
ajis02-866	159	3	the	the	DET
ajis02-866	159	4	merchandise	merchandise	NOUN
ajis02-866	159	5	and	and	CCONJ
ajis02-866	159	6	the	the	DET
ajis02-866	159	7	needs	need	NOUN
ajis02-866	159	8	of	of	ADP
ajis02-866	159	9	the	the	DET
ajis02-866	159	10	customers	customer	NOUN
ajis02-866	159	11	who	who	PRON
ajis02-866	159	12	continued	continue	VERB
ajis02-866	159	13	to	to	PART
ajis02-866	159	14	shop	shop	VERB
ajis02-866	159	15	‘	'	PUNCT
ajis02-866	159	16	downtown	downtown	NOUN
ajis02-866	159	17	’	'	PUNCT
ajis02-866	159	18	had	have	VERB
ajis02-866	159	19	a	a	DET
ajis02-866	159	20	mismatch	mismatch	NOUN
ajis02-866	159	21	.	.	PUNCT
ajis02-866	160	1	the	the	DET
ajis02-866	160	2	subsequent	subsequent	ADJ
ajis02-866	160	3	attempts	attempt	NOUN
ajis02-866	160	4	they	they	PRON
ajis02-866	160	5	made	make	VERB
ajis02-866	160	6	towards	towards	ADP
ajis02-866	160	7	rebranding	rebrande	VERB
ajis02-866	160	8	the	the	DET
ajis02-866	160	9	“	"	PUNCT
ajis02-866	160	10	woolworths	woolworth	NOUN
ajis02-866	160	11	stores	store	NOUN
ajis02-866	160	12	”	"	PUNCT
ajis02-866	160	13	appeared	appear	VERB
ajis02-866	160	14	too	too	ADV
ajis02-866	160	15	late	late	ADV
ajis02-866	160	16	and	and	CCONJ
ajis02-866	160	17	were	be	AUX
ajis02-866	160	18	ineffective	ineffective	ADJ
ajis02-866	160	19	at	at	ADP
ajis02-866	160	20	the	the	DET
ajis02-866	160	21	end	end	NOUN
ajis02-866	160	22	,	,	PUNCT
ajis02-866	160	23	ultimately	ultimately	ADV
ajis02-866	160	24	leading	lead	VERB
ajis02-866	160	25	to	to	ADP
ajis02-866	160	26	the	the	DET
ajis02-866	160	27	closure	closure	NOUN
ajis02-866	160	28	of	of	ADP
ajis02-866	160	29	all	all	DET
ajis02-866	160	30	its	its	PRON
ajis02-866	160	31	us	us	PROPN
ajis02-866	160	32	-	-	PUNCT
ajis02-866	160	33	based	base	VERB
ajis02-866	160	34	stores	store	NOUN
ajis02-866	160	35	by	by	ADP
ajis02-866	160	36	1997	1997	NUM
ajis02-866	160	37	.	.	PUNCT
ajis02-866	161	1	in	in	ADP
ajis02-866	161	2	some	some	DET
ajis02-866	161	3	cases	case	NOUN
ajis02-866	161	4	as	as	SCONJ
ajis02-866	161	5	documented	document	VERB
ajis02-866	161	6	in	in	ADP
ajis02-866	161	7	the	the	DET
ajis02-866	161	8	xerox	xerox	PROPN
ajis02-866	161	9	case	case	NOUN
ajis02-866	161	10	(	(	PUNCT
ajis02-866	161	11	overby	overby	NOUN
ajis02-866	161	12	et	et	PROPN
ajis02-866	161	13	al	al	PROPN
ajis02-866	161	14	.	.	PROPN
ajis02-866	161	15	2006	2006	NUM
ajis02-866	161	16	;	;	PUNCT
ajis02-866	161	17	roberts	roberts	PROPN
ajis02-866	161	18	and	and	CCONJ
ajis02-866	161	19	grover	grover	PROPN
ajis02-866	161	20	2012a	2012a	NUM
ajis02-866	161	21	)	)	PUNCT
ajis02-866	161	22	,	,	PUNCT
ajis02-866	161	23	some	some	DET
ajis02-866	161	24	firms	firm	NOUN
ajis02-866	161	25	are	be	AUX
ajis02-866	161	26	equipped	equip	VERB
ajis02-866	161	27	with	with	ADP
ajis02-866	161	28	higher	high	ADJ
ajis02-866	161	29	sensing	sense	VERB
ajis02-866	161	30	capabilities	capability	NOUN
ajis02-866	161	31	and	and	CCONJ
ajis02-866	161	32	are	be	AUX
ajis02-866	161	33	able	able	ADJ
ajis02-866	161	34	to	to	PART
ajis02-866	161	35	sense	sense	VERB
ajis02-866	161	36	changes	change	NOUN
ajis02-866	161	37	relevant	relevant	ADJ
ajis02-866	161	38	to	to	ADP
ajis02-866	161	39	their	their	PRON
ajis02-866	161	40	line	line	NOUN
ajis02-866	161	41	of	of	ADP
ajis02-866	161	42	business	business	NOUN
ajis02-866	161	43	,	,	PUNCT
ajis02-866	161	44	yet	yet	CCONJ
ajis02-866	161	45	lack	lack	VERB
ajis02-866	161	46	the	the	DET
ajis02-866	161	47	responding	respond	VERB
ajis02-866	161	48	capability	capability	NOUN
ajis02-866	161	49	and	and	CCONJ
ajis02-866	161	50	fail	fail	VERB
ajis02-866	161	51	to	to	PART
ajis02-866	161	52	respond	respond	VERB
ajis02-866	161	53	to	to	ADP
ajis02-866	161	54	the	the	DET
ajis02-866	161	55	opportunities	opportunity	NOUN
ajis02-866	161	56	in	in	ADP
ajis02-866	161	57	an	an	DET
ajis02-866	161	58	agile	agile	ADJ
ajis02-866	161	59	manner	manner	NOUN
ajis02-866	161	60	.	.	PUNCT
ajis02-866	162	1	in	in	ADP
ajis02-866	162	2	the	the	DET
ajis02-866	162	3	1970s	1970	NOUN
ajis02-866	162	4	,	,	PUNCT
ajis02-866	162	5	xerox	xerox	PROPN
ajis02-866	162	6	managed	manage	VERB
ajis02-866	162	7	to	to	PART
ajis02-866	162	8	sense	sense	VERB
ajis02-866	162	9	the	the	DET
ajis02-866	162	10	impending	impending	ADJ
ajis02-866	162	11	changes	change	NOUN
ajis02-866	162	12	in	in	ADP
ajis02-866	162	13	the	the	DET
ajis02-866	162	14	computing	compute	VERB
ajis02-866	162	15	industry	industry	NOUN
ajis02-866	162	16	to	to	PART
ajis02-866	162	17	develop	develop	VERB
ajis02-866	162	18	multiple	multiple	ADJ
ajis02-866	162	19	computing	compute	VERB
ajis02-866	162	20	innovations	innovation	NOUN
ajis02-866	162	21	,	,	PUNCT
ajis02-866	162	22	yet	yet	CCONJ
ajis02-866	162	23	failed	fail	VERB
ajis02-866	162	24	to	to	PART
ajis02-866	162	25	market	market	VERB
ajis02-866	162	26	them	they	PRON
ajis02-866	162	27	.	.	PUNCT
ajis02-866	163	1	xerox	xerox	PROPN
ajis02-866	163	2	managed	manage	VERB
ajis02-866	163	3	to	to	PART
ajis02-866	163	4	sense	sense	VERB
ajis02-866	163	5	the	the	DET
ajis02-866	163	6	shifting	shift	VERB
ajis02-866	163	7	customer	customer	NOUN
ajis02-866	163	8	demands	demand	VERB
ajis02-866	163	9	,	,	PUNCT
ajis02-866	163	10	but	but	CCONJ
ajis02-866	163	11	nonetheless	nonetheless	ADV
ajis02-866	163	12	was	be	AUX
ajis02-866	163	13	unable	unable	ADJ
ajis02-866	163	14	to	to	PART
ajis02-866	163	15	respond	respond	VERB
ajis02-866	163	16	quickly	quickly	ADV
ajis02-866	163	17	or	or	CCONJ
ajis02-866	163	18	adequately	adequately	ADV
ajis02-866	163	19	.	.	PUNCT
ajis02-866	164	1	similarly	similarly	ADV
ajis02-866	164	2	,	,	PUNCT
ajis02-866	164	3	a	a	DET
ajis02-866	164	4	firm	firm	NOUN
ajis02-866	164	5	may	may	AUX
ajis02-866	164	6	have	have	VERB
ajis02-866	164	7	under	under	ADV
ajis02-866	164	8	-	-	PUNCT
ajis02-866	164	9	developed	develop	VERB
ajis02-866	164	10	sensing	sense	VERB
ajis02-866	164	11	capabilities	capability	NOUN
ajis02-866	164	12	yet	yet	ADV
ajis02-866	164	13	have	have	AUX
ajis02-866	164	14	well	well	ADV
ajis02-866	164	15	-	-	PUNCT
ajis02-866	164	16	honed	hone	VERB
ajis02-866	164	17	responding	respond	VERB
ajis02-866	164	18	capabilities	capability	NOUN
ajis02-866	164	19	as	as	ADP
ajis02-866	164	20	in	in	ADP
ajis02-866	164	21	the	the	DET
ajis02-866	164	22	case	case	NOUN
ajis02-866	164	23	of	of	ADP
ajis02-866	164	24	apple	apple	NOUN
ajis02-866	164	25	’s	’s	PART
ajis02-866	164	26	introduction	introduction	NOUN
ajis02-866	164	27	of	of	ADP
ajis02-866	164	28	the	the	DET
ajis02-866	164	29	newton	newton	PROPN
ajis02-866	164	30	(	(	PUNCT
ajis02-866	164	31	roberts	roberts	PROPN
ajis02-866	164	32	and	and	CCONJ
ajis02-866	164	33	grover	grover	PROPN
ajis02-866	164	34	2012a	2012a	NUM
ajis02-866	164	35	)	)	PUNCT
ajis02-866	164	36	.	.	PUNCT
ajis02-866	165	1	apple	apple	NOUN
ajis02-866	165	2	’s	’s	PART
ajis02-866	165	3	decision	decision	NOUN
ajis02-866	165	4	to	to	PART
ajis02-866	165	5	position	position	VERB
ajis02-866	165	6	the	the	DET
ajis02-866	165	7	newton	newton	PROPN
ajis02-866	165	8	as	as	ADP
ajis02-866	165	9	a	a	DET
ajis02-866	165	10	mass	mass	ADJ
ajis02-866	165	11	-	-	PUNCT
ajis02-866	165	12	market	market	NOUN
ajis02-866	165	13	product	product	NOUN
ajis02-866	165	14	was	be	AUX
ajis02-866	165	15	a	a	DET
ajis02-866	165	16	failure	failure	NOUN
ajis02-866	165	17	as	as	SCONJ
ajis02-866	165	18	it	it	PRON
ajis02-866	165	19	was	be	AUX
ajis02-866	165	20	too	too	ADV
ajis02-866	165	21	early	early	ADJ
ajis02-866	165	22	in	in	ADP
ajis02-866	165	23	its	its	PRON
ajis02-866	165	24	development	development	NOUN
ajis02-866	165	25	to	to	PART
ajis02-866	165	26	be	be	AUX
ajis02-866	165	27	available	available	ADJ
ajis02-866	165	28	as	as	ADP
ajis02-866	165	29	a	a	DET
ajis02-866	165	30	mass	mass	ADJ
ajis02-866	165	31	-	-	PUNCT
ajis02-866	165	32	market	market	NOUN
ajis02-866	165	33	product	product	NOUN
ajis02-866	165	34	.	.	PUNCT
ajis02-866	166	1	it	it	PRON
ajis02-866	166	2	lost	lose	VERB
ajis02-866	166	3	its	its	PRON
ajis02-866	166	4	audience	audience	NOUN
ajis02-866	166	5	and	and	CCONJ
ajis02-866	166	6	never	never	ADV
ajis02-866	166	7	gained	gain	VERB
ajis02-866	166	8	momentum	momentum	NOUN
ajis02-866	166	9	in	in	ADP
ajis02-866	166	10	the	the	DET
ajis02-866	166	11	pda	pda	NOUN
ajis02-866	166	12	market	market	NOUN
ajis02-866	166	13	in	in	ADP
ajis02-866	166	14	the	the	DET
ajis02-866	166	15	early	early	ADJ
ajis02-866	166	16	200os	200os	NOUN
ajis02-866	166	17	.	.	PUNCT
ajis02-866	167	1	however	however	ADV
ajis02-866	167	2	,	,	PUNCT
ajis02-866	167	3	apple	apple	PROPN
ajis02-866	167	4	subsequently	subsequently	ADV
ajis02-866	167	5	did	do	AUX
ajis02-866	167	6	become	become	VERB
ajis02-866	167	7	the	the	DET
ajis02-866	167	8	leader	leader	NOUN
ajis02-866	167	9	in	in	ADP
ajis02-866	167	10	the	the	DET
ajis02-866	167	11	pda	pda	NOUN
ajis02-866	167	12	market	market	NOUN
ajis02-866	167	13	with	with	ADP
ajis02-866	167	14	the	the	DET
ajis02-866	167	15	recent	recent	ADJ
ajis02-866	167	16	introduction	introduction	NOUN
ajis02-866	167	17	of	of	ADP
ajis02-866	167	18	the	the	DET
ajis02-866	167	19	iphone	iphone	NOUN
ajis02-866	167	20	and	and	CCONJ
ajis02-866	167	21	ipad	ipad	NOUN
ajis02-866	167	22	.	.	PUNCT
ajis02-866	168	1	in	in	ADP
ajis02-866	168	2	such	such	ADJ
ajis02-866	168	3	cases	case	NOUN
ajis02-866	168	4	,	,	PUNCT
ajis02-866	168	5	the	the	DET
ajis02-866	168	6	firms	firm	NOUN
ajis02-866	168	7	either	either	CCONJ
ajis02-866	168	8	sense	sense	VERB
ajis02-866	168	9	the	the	DET
ajis02-866	168	10	wrong	wrong	ADJ
ajis02-866	168	11	opportunities	opportunity	NOUN
ajis02-866	168	12	or	or	CCONJ
ajis02-866	168	13	simply	simply	ADV
ajis02-866	168	14	fail	fail	VERB
ajis02-866	168	15	to	to	PART
ajis02-866	168	16	sense	sense	VERB
ajis02-866	168	17	the	the	DET
ajis02-866	168	18	correct	correct	ADJ
ajis02-866	168	19	opportunities	opportunity	NOUN
ajis02-866	168	20	.	.	PUNCT
ajis02-866	169	1	all	all	DET
ajis02-866	169	2	these	these	DET
ajis02-866	169	3	practical	practical	ADJ
ajis02-866	169	4	cases	case	NOUN
ajis02-866	169	5	share	share	VERB
ajis02-866	169	6	the	the	DET
ajis02-866	169	7	common	common	ADJ
ajis02-866	169	8	notion	notion	NOUN
ajis02-866	169	9	that	that	SCONJ
ajis02-866	169	10	the	the	DET
ajis02-866	169	11	consequences	consequence	NOUN
ajis02-866	169	12	of	of	ADP
ajis02-866	169	13	misalignment	misalignment	NOUN
ajis02-866	169	14	and	and	CCONJ
ajis02-866	169	15	alignment	alignment	NOUN
ajis02-866	169	16	of	of	ADP
ajis02-866	169	17	a	a	DET
ajis02-866	169	18	firm	firm	NOUN
ajis02-866	169	19	’s	’s	PART
ajis02-866	169	20	sensing	sense	VERB
ajis02-866	169	21	and	and	CCONJ
ajis02-866	169	22	responding	respond	VERB
ajis02-866	169	23	capabilities	capability	NOUN
ajis02-866	169	24	could	could	AUX
ajis02-866	169	25	be	be	AUX
ajis02-866	169	26	decisive	decisive	ADJ
ajis02-866	169	27	and	and	CCONJ
ajis02-866	169	28	extremely	extremely	ADV
ajis02-866	169	29	critical	critical	ADJ
ajis02-866	169	30	for	for	ADP
ajis02-866	169	31	their	their	PRON
ajis02-866	169	32	competitive	competitive	ADJ
ajis02-866	169	33	position	position	NOUN
ajis02-866	169	34	in	in	ADP
ajis02-866	169	35	the	the	DET
ajis02-866	169	36	market	market	NOUN
ajis02-866	169	37	.	.	PUNCT
ajis02-866	170	1	as	as	SCONJ
ajis02-866	170	2	the	the	DET
ajis02-866	170	3	extant	extant	ADJ
ajis02-866	170	4	research	research	NOUN
ajis02-866	170	5	affirms	affirm	VERB
ajis02-866	170	6	(	(	PUNCT
ajis02-866	170	7	overby	overby	VERB
ajis02-866	170	8	et	et	PROPN
ajis02-866	170	9	al	al	PROPN
ajis02-866	170	10	.	.	PROPN
ajis02-866	170	11	2006	2006	NUM
ajis02-866	170	12	;	;	PUNCT
ajis02-866	170	13	roberts	roberts	PROPN
ajis02-866	170	14	and	and	CCONJ
ajis02-866	170	15	grover	grover	PROPN
ajis02-866	170	16	2012a	2012a	NUM
ajis02-866	170	17	)	)	PUNCT
ajis02-866	170	18	,	,	PUNCT
ajis02-866	170	19	conceptually	conceptually	ADV
ajis02-866	170	20	,	,	PUNCT
ajis02-866	170	21	firms	firm	NOUN
ajis02-866	170	22	that	that	PRON
ajis02-866	170	23	score	score	VERB
ajis02-866	170	24	highly	highly	ADV
ajis02-866	170	25	on	on	ADP
ajis02-866	170	26	both	both	CCONJ
ajis02-866	170	27	sensing	sense	VERB
ajis02-866	170	28	and	and	CCONJ
ajis02-866	170	29	responding	respond	VERB
ajis02-866	170	30	capabilities	capability	NOUN
ajis02-866	170	31	and	and	CCONJ
ajis02-866	170	32	are	be	AUX
ajis02-866	170	33	well	well	ADV
ajis02-866	170	34	-	-	PUNCT
ajis02-866	170	35	aligned	align	VERB
ajis02-866	170	36	are	be	AUX
ajis02-866	170	37	more	more	ADV
ajis02-866	170	38	likely	likely	ADJ
ajis02-866	170	39	to	to	PART
ajis02-866	170	40	respond	respond	VERB
ajis02-866	170	41	to	to	ADP
ajis02-866	170	42	the	the	DET
ajis02-866	170	43	right	right	ADJ
ajis02-866	170	44	customer	customer	NOUN
ajis02-866	170	45	-	-	PUNCT
ajis02-866	170	46	based	base	VERB
ajis02-866	170	47	market	market	NOUN
ajis02-866	170	48	opportunities	opportunity	NOUN
ajis02-866	170	49	at	at	ADP
ajis02-866	170	50	the	the	DET
ajis02-866	170	51	right	right	ADJ
ajis02-866	170	52	time	time	NOUN
ajis02-866	170	53	than	than	ADP
ajis02-866	170	54	their	their	PRON
ajis02-866	170	55	non	non	ADJ
ajis02-866	170	56	-	-	ADJ
ajis02-866	170	57	aligned	aligned	ADJ
ajis02-866	170	58	,	,	PUNCT
ajis02-866	170	59	less	less	ADV
ajis02-866	170	60	agile	agile	ADJ
ajis02-866	170	61	counterparts	counterpart	NOUN
ajis02-866	170	62	with	with	ADP
ajis02-866	170	63	low	low	ADJ
ajis02-866	170	64	scores	score	NOUN
ajis02-866	170	65	on	on	ADP
ajis02-866	170	66	either	either	PRON
ajis02-866	170	67	or	or	CCONJ
ajis02-866	170	68	both	both	PRON
ajis02-866	170	69	sensing	sense	VERB
ajis02-866	170	70	and	and	CCONJ
ajis02-866	170	71	responding	respond	VERB
ajis02-866	170	72	capabilities	capability	NOUN
ajis02-866	170	73	.	.	PUNCT
ajis02-866	171	1	as	as	ADP
ajis02-866	171	2	a	a	DET
ajis02-866	171	3	result	result	NOUN
ajis02-866	171	4	,	,	PUNCT
ajis02-866	171	5	such	such	ADJ
ajis02-866	171	6	agile	agile	ADJ
ajis02-866	171	7	firms	firm	NOUN
ajis02-866	171	8	will	will	AUX
ajis02-866	171	9	be	be	AUX
ajis02-866	171	10	able	able	ADJ
ajis02-866	171	11	to	to	PART
ajis02-866	171	12	provide	provide	VERB
ajis02-866	171	13	positive	positive	ADJ
ajis02-866	171	14	customer	customer	NOUN
ajis02-866	171	15	experiences	experience	NOUN
ajis02-866	171	16	and	and	CCONJ
ajis02-866	171	17	build	build	VERB
ajis02-866	171	18	positive	positive	ADJ
ajis02-866	171	19	customer	customer	NOUN
ajis02-866	171	20	perceptions	perception	NOUN
ajis02-866	171	21	and	and	CCONJ
ajis02-866	171	22	customer	customer	NOUN
ajis02-866	171	23	satisfaction	satisfaction	NOUN
ajis02-866	171	24	.	.	PUNCT
ajis02-866	172	1	so	so	ADV
ajis02-866	172	2	,	,	PUNCT
ajis02-866	172	3	we	we	PRON
ajis02-866	172	4	propose	propose	VERB
ajis02-866	172	5	customer	customer	NOUN
ajis02-866	172	6	agility	agility	NOUN
ajis02-866	172	7	impacts	impact	VERB
ajis02-866	172	8	customer	customer	NOUN
ajis02-866	172	9	satisfaction	satisfaction	NOUN
ajis02-866	172	10	;	;	PUNCT
ajis02-866	172	11	however	however	ADV
ajis02-866	172	12	,	,	PUNCT
ajis02-866	172	13	the	the	DET
ajis02-866	172	14	full	full	ADJ
ajis02-866	172	15	effect	effect	NOUN
ajis02-866	172	16	of	of	ADP
ajis02-866	172	17	customer	customer	NOUN
ajis02-866	172	18	agility	agility	NOUN
ajis02-866	172	19	on	on	ADP
ajis02-866	172	20	customer	customer	NOUN
ajis02-866	172	21	satisfaction	satisfaction	NOUN
ajis02-866	172	22	will	will	AUX
ajis02-866	172	23	take	take	VERB
ajis02-866	172	24	place	place	NOUN
ajis02-866	172	25	when	when	SCONJ
ajis02-866	172	26	a	a	DET
ajis02-866	172	27	firm	firm	NOUN
ajis02-866	172	28	’s	’s	PART
ajis02-866	172	29	sensing	sense	VERB
ajis02-866	172	30	(	(	PUNCT
ajis02-866	172	31	i.e.	i.e.	X
ajis02-866	172	32	,	,	PUNCT
ajis02-866	172	33	identifying	identify	VERB
ajis02-866	172	34	changing	change	VERB
ajis02-866	172	35	customer	customer	NOUN
ajis02-866	172	36	needs	need	NOUN
ajis02-866	172	37	and	and	CCONJ
ajis02-866	172	38	preferences	preference	NOUN
ajis02-866	172	39	)	)	PUNCT
ajis02-866	172	40	and	and	CCONJ
ajis02-866	172	41	responding	respond	VERB
ajis02-866	172	42	(	(	PUNCT
ajis02-866	172	43	i.e.	i.e.	X
ajis02-866	172	44	,	,	PUNCT
ajis02-866	172	45	fulfilling	fulfil	VERB
ajis02-866	172	46	changing	change	VERB
ajis02-866	172	47	customer	customer	NOUN
ajis02-866	172	48	needs	need	NOUN
ajis02-866	172	49	and	and	CCONJ
ajis02-866	172	50	preferences	preference	NOUN
ajis02-866	172	51	)	)	PUNCT
ajis02-866	172	52	capabilities	capability	NOUN
ajis02-866	172	53	are	be	AUX
ajis02-866	172	54	aligned	align	VERB
ajis02-866	172	55	(	(	PUNCT
ajis02-866	172	56	haeckel	haeckel	PROPN
ajis02-866	172	57	1999	1999	NUM
ajis02-866	172	58	;	;	PUNCT
ajis02-866	172	59	overby	overby	PROPN
ajis02-866	172	60	et	et	PROPN
ajis02-866	172	61	al	al	PROPN
ajis02-866	172	62	.	.	PROPN
ajis02-866	172	63	2006	2006	NUM
ajis02-866	172	64	;	;	PUNCT
ajis02-866	172	65	roberts	roberts	PROPN
ajis02-866	172	66	and	and	CCONJ
ajis02-866	172	67	grover	grover	PROPN
ajis02-866	172	68	2012a	2012a	NUM
ajis02-866	172	69	;	;	PUNCT
ajis02-866	172	70	teece	teece	PROPN
ajis02-866	172	71	2007b	2007b	NUM
ajis02-866	172	72	)	)	PUNCT
ajis02-866	172	73	.	.	PUNCT
ajis02-866	173	1	thus	thus	ADV
ajis02-866	173	2	,	,	PUNCT
ajis02-866	173	3	we	we	PRON
ajis02-866	173	4	hypothesize	hypothesize	VERB
ajis02-866	173	5	:	:	PUNCT
ajis02-866	173	6	h1	h1	NOUN
ajis02-866	173	7	:	:	PUNCT
ajis02-866	173	8	agility	agility	NOUN
ajis02-866	173	9	alignment	alignment	NOUN
ajis02-866	173	10	is	be	AUX
ajis02-866	173	11	positively	positively	ADV
ajis02-866	173	12	related	relate	VERB
ajis02-866	173	13	to	to	ADP
ajis02-866	173	14	customer	customer	NOUN
ajis02-866	173	15	satisfaction	satisfaction	NOUN
ajis02-866	173	16	,	,	PUNCT
ajis02-866	173	17	such	such	ADJ
ajis02-866	173	18	that	that	SCONJ
ajis02-866	173	19	firms	firm	NOUN
ajis02-866	173	20	with	with	ADP
ajis02-866	173	21	high	high	ADJ
ajis02-866	173	22	(	(	PUNCT
ajis02-866	173	23	low	low	ADJ
ajis02-866	173	24	)	)	PUNCT
ajis02-866	173	25	sensing	sense	VERB
ajis02-866	173	26	capabilities	capability	NOUN
ajis02-866	173	27	and	and	CCONJ
ajis02-866	173	28	high	high	ADJ
ajis02-866	173	29	(	(	PUNCT
ajis02-866	173	30	low	low	ADV
ajis02-866	173	31	)	)	PUNCT
ajis02-866	173	32	responding	respond	VERB
ajis02-866	173	33	capabilities	capability	NOUN
ajis02-866	173	34	will	will	AUX
ajis02-866	173	35	have	have	VERB
ajis02-866	173	36	more	more	ADJ
ajis02-866	173	37	(	(	PUNCT
ajis02-866	173	38	less	less	ADJ
ajis02-866	173	39	)	)	PUNCT
ajis02-866	173	40	satisfied	satisfied	ADJ
ajis02-866	173	41	customers	customer	NOUN
ajis02-866	173	42	.	.	PUNCT
ajis02-866	174	1	alignment	alignment	NOUN
ajis02-866	174	2	as	as	ADP
ajis02-866	174	3	mediation	mediation	NOUN
ajis02-866	174	4	as	as	SCONJ
ajis02-866	174	5	explained	explain	VERB
ajis02-866	174	6	by	by	ADP
ajis02-866	174	7	roberts	roberts	PROPN
ajis02-866	174	8	and	and	CCONJ
ajis02-866	174	9	grover	grover	PROPN
ajis02-866	174	10	(	(	PUNCT
ajis02-866	174	11	2012a	2012a	NUM
ajis02-866	174	12	)	)	PUNCT
ajis02-866	174	13	,	,	PUNCT
ajis02-866	174	14	the	the	DET
ajis02-866	174	15	existence	existence	NOUN
ajis02-866	174	16	of	of	ADP
ajis02-866	174	17	an	an	DET
ajis02-866	174	18	intervening	intervene	VERB
ajis02-866	174	19	mechanism	mechanism	NOUN
ajis02-866	174	20	between	between	ADP
ajis02-866	174	21	an	an	DET
ajis02-866	174	22	antecedent	antecedent	NOUN
ajis02-866	174	23	variable	variable	NOUN
ajis02-866	174	24	and	and	CCONJ
ajis02-866	174	25	the	the	DET
ajis02-866	174	26	dependent	dependent	ADJ
ajis02-866	174	27	variable	variable	NOUN
ajis02-866	174	28	is	be	AUX
ajis02-866	174	29	specifies	specifie	NOUN
ajis02-866	174	30	as	as	ADP
ajis02-866	174	31	the	the	DET
ajis02-866	174	32	mediation	mediation	NOUN
ajis02-866	174	33	perspective	perspective	NOUN
ajis02-866	174	34	.	.	PUNCT
ajis02-866	175	1	the	the	DET
ajis02-866	175	2	main	main	ADJ
ajis02-866	175	3	difference	difference	NOUN
ajis02-866	175	4	visible	visible	ADJ
ajis02-866	175	5	in	in	ADP
ajis02-866	175	6	the	the	DET
ajis02-866	175	7	mediation	mediation	NOUN
ajis02-866	175	8	perspective	perspective	NOUN
ajis02-866	175	9	,	,	PUNCT
ajis02-866	175	10	compared	compare	VERB
ajis02-866	175	11	to	to	ADP
ajis02-866	175	12	the	the	DET
ajis02-866	175	13	matching	matching	NOUN
ajis02-866	175	14	perspective	perspective	NOUN
ajis02-866	175	15	,	,	PUNCT
ajis02-866	175	16	is	be	AUX
ajis02-866	175	17	that	that	SCONJ
ajis02-866	175	18	the	the	DET
ajis02-866	175	19	mediation	mediation	NOUN
ajis02-866	175	20	view	view	NOUN
ajis02-866	175	21	of	of	ADP
ajis02-866	175	22	alignment	alignment	NOUN
ajis02-866	175	23	is	be	AUX
ajis02-866	175	24	anchored	anchor	VERB
ajis02-866	175	25	to	to	ADP
ajis02-866	175	26	a	a	DET
ajis02-866	175	27	particular	particular	ADJ
ajis02-866	175	28	criterion	criterion	NOUN
ajis02-866	175	29	variable	variable	NOUN
ajis02-866	175	30	(	(	PUNCT
ajis02-866	175	31	venkatraman	venkatraman	NOUN
ajis02-866	175	32	1989	1989	NUM
ajis02-866	175	33	)	)	PUNCT
ajis02-866	175	34	.	.	PUNCT
ajis02-866	176	1	hence	hence	ADV
ajis02-866	176	2	,	,	PUNCT
ajis02-866	176	3	while	while	SCONJ
ajis02-866	176	4	the	the	DET
ajis02-866	176	5	matching	matching	NOUN
ajis02-866	176	6	perspective	perspective	NOUN
ajis02-866	176	7	provides	provide	VERB
ajis02-866	176	8	insights	insight	NOUN
ajis02-866	176	9	regarding	regard	VERB
ajis02-866	176	10	the	the	DET
ajis02-866	176	11	combinations	combination	NOUN
ajis02-866	176	12	of	of	ADP
ajis02-866	176	13	different	different	ADJ
ajis02-866	176	14	levels	level	NOUN
ajis02-866	176	15	of	of	ADP
ajis02-866	176	16	sense	sense	NOUN
ajis02-866	176	17	and	and	CCONJ
ajis02-866	176	18	response	response	NOUN
ajis02-866	176	19	capabilities	capability	NOUN
ajis02-866	176	20	,	,	PUNCT
ajis02-866	176	21	the	the	DET
ajis02-866	176	22	mediation	mediation	NOUN
ajis02-866	176	23	perspective	perspective	NOUN
ajis02-866	176	24	provides	provide	VERB
ajis02-866	176	25	insights	insight	NOUN
ajis02-866	176	26	into	into	ADP
ajis02-866	176	27	the	the	DET
ajis02-866	176	28	sense	sense	NOUN
ajis02-866	176	29	-	-	PUNCT
ajis02-866	176	30	responseperformance	responseperformance	NOUN
ajis02-866	176	31	process	process	NOUN
ajis02-866	176	32	(	(	PUNCT
ajis02-866	176	33	roberts	roberts	PROPN
ajis02-866	176	34	and	and	CCONJ
ajis02-866	176	35	grover	grover	PROPN
ajis02-866	176	36	2012a	2012a	NUM
ajis02-866	176	37	)	)	PUNCT
ajis02-866	176	38	.	.	PUNCT
ajis02-866	177	1	in	in	ADP
ajis02-866	177	2	the	the	DET
ajis02-866	177	3	context	context	NOUN
ajis02-866	177	4	of	of	ADP
ajis02-866	177	5	this	this	DET
ajis02-866	177	6	discussion	discussion	NOUN
ajis02-866	177	7	,	,	PUNCT
ajis02-866	177	8	taking	take	VERB
ajis02-866	177	9	the	the	DET
ajis02-866	177	10	customers	customer	NOUN
ajis02-866	177	11	’	'	PUNCT
ajis02-866	177	12	view	view	NOUN
ajis02-866	177	13	on	on	ADP
ajis02-866	177	14	agility	agility	NOUN
ajis02-866	177	15	into	into	ADP
ajis02-866	177	16	account	account	NOUN
ajis02-866	177	17	,	,	PUNCT
ajis02-866	177	18	the	the	DET
ajis02-866	177	19	mediation	mediation	NOUN
ajis02-866	177	20	perspective	perspective	NOUN
ajis02-866	177	21	provides	provide	VERB
ajis02-866	177	22	insights	insight	NOUN
ajis02-866	177	23	into	into	ADP
ajis02-866	177	24	the	the	DET
ajis02-866	177	25	senseresponse	senseresponse	NOUN
ajis02-866	177	26	-	-	PUNCT
ajis02-866	177	27	satisfaction	satisfaction	NOUN
ajis02-866	177	28	process	process	NOUN
ajis02-866	177	29	.	.	PUNCT
ajis02-866	178	1	conceptually	conceptually	ADV
ajis02-866	178	2	,	,	PUNCT
ajis02-866	178	3	the	the	DET
ajis02-866	178	4	mediation	mediation	NOUN
ajis02-866	178	5	perspective	perspective	NOUN
ajis02-866	178	6	entails	entail	VERB
ajis02-866	178	7	looking	look	VERB
ajis02-866	178	8	into	into	ADP
ajis02-866	178	9	how	how	SCONJ
ajis02-866	178	10	the	the	DET
ajis02-866	178	11	conception	conception	NOUN
ajis02-866	178	12	of	of	ADP
ajis02-866	178	13	agility	agility	NOUN
ajis02-866	178	14	works	work	VERB
ajis02-866	178	15	from	from	ADP
ajis02-866	178	16	a	a	DET
ajis02-866	178	17	process	process	NOUN
ajis02-866	178	18	perspective	perspective	NOUN
ajis02-866	178	19	(	(	PUNCT
ajis02-866	178	20	roberts	roberts	PROPN
ajis02-866	178	21	and	and	CCONJ
ajis02-866	178	22	grover	grover	PROPN
ajis02-866	178	23	2012a	2012a	NUM
ajis02-866	178	24	)	)	PUNCT
ajis02-866	178	25	.	.	PUNCT
ajis02-866	179	1	referring	refer	VERB
ajis02-866	179	2	to	to	ADP
ajis02-866	179	3	the	the	DET
ajis02-866	179	4	dynamic	dynamic	ADJ
ajis02-866	179	5	capabilities	capability	NOUN
ajis02-866	179	6	view	view	NOUN
ajis02-866	179	7	,	,	PUNCT
ajis02-866	179	8	focusing	focus	VERB
ajis02-866	179	9	on	on	ADP
ajis02-866	179	10	competitor	competitor	NOUN
ajis02-866	179	11	dynamics	dynamic	NOUN
ajis02-866	179	12	,	,	PUNCT
ajis02-866	179	13	teece	teece	PROPN
ajis02-866	179	14	(	(	PUNCT
ajis02-866	179	15	2007b	2007b	NUM
ajis02-866	179	16	)	)	PUNCT
ajis02-866	179	17	elucidated	elucidate	VERB
ajis02-866	179	18	that	that	SCONJ
ajis02-866	179	19	“	"	PUNCT
ajis02-866	179	20	a	a	DET
ajis02-866	179	21	firm	firm	NOUN
ajis02-866	179	22	’s	’s	PART
ajis02-866	179	23	ability	ability	NOUN
ajis02-866	179	24	to	to	PART
ajis02-866	179	25	manage	manage	VERB
ajis02-866	179	26	competitor	competitor	NOUN
ajis02-866	179	27	threats	threat	NOUN
ajis02-866	179	28	and	and	CCONJ
ajis02-866	179	29	to	to	PART
ajis02-866	179	30	reconfigure	reconfigure	VERB
ajis02-866	179	31	itself	itself	PRON
ajis02-866	179	32	is	be	AUX
ajis02-866	179	33	dependent	dependent	ADJ
ajis02-866	179	34	upon	upon	SCONJ
ajis02-866	179	35	its	its	PRON
ajis02-866	179	36	investment	investment	NOUN
ajis02-866	179	37	activity	activity	NOUN
ajis02-866	179	38	,	,	PUNCT
ajis02-866	179	39	which	which	PRON
ajis02-866	179	40	is	be	AUX
ajis02-866	179	41	in	in	ADP
ajis02-866	179	42	turn	turn	NOUN
ajis02-866	179	43	dependent	dependent	ADJ
ajis02-866	179	44	on	on	ADP
ajis02-866	179	45	its	its	PRON
ajis02-866	179	46	ability	ability	NOUN
ajis02-866	179	47	to	to	PART
ajis02-866	179	48	sense	sense	VERB
ajis02-866	179	49	an	an	DET
ajis02-866	179	50	opportunity	opportunity	NOUN
ajis02-866	179	51	”	"	PUNCT
ajis02-866	179	52	.	.	PUNCT
ajis02-866	180	1	further	far	ADV
ajis02-866	180	2	,	,	PUNCT
ajis02-866	180	3	as	as	SCONJ
ajis02-866	180	4	roberts	roberts	PROPN
ajis02-866	180	5	and	and	CCONJ
ajis02-866	180	6	grover	grover	PROPN
ajis02-866	180	7	(	(	PUNCT
ajis02-866	180	8	2012a	2012a	NUM
ajis02-866	180	9	)	)	PUNCT
ajis02-866	180	10	mentioned	mention	VERB
ajis02-866	180	11	in	in	ADP
ajis02-866	180	12	their	their	PRON
ajis02-866	180	13	recent	recent	ADJ
ajis02-866	180	14	study	study	NOUN
ajis02-866	180	15	on	on	ADP
ajis02-866	180	16	the	the	DET
ajis02-866	180	17	sense	sense	NOUN
ajis02-866	180	18	-	-	PUNCT
ajis02-866	180	19	response	response	NOUN
ajis02-866	180	20	-	-	PUNCT
ajis02-866	180	21	performance	performance	NOUN
ajis02-866	180	22	context	context	NOUN
ajis02-866	180	23	,	,	PUNCT
ajis02-866	180	24	a	a	DET
ajis02-866	180	25	firm	firm	NOUN
ajis02-866	180	26	’s	’s	PART
ajis02-866	180	27	performance	performance	NOUN
ajis02-866	180	28	is	be	AUX
ajis02-866	180	29	primarily	primarily	ADV
ajis02-866	180	30	dependent	dependent	ADJ
ajis02-866	180	31	on	on	ADP
ajis02-866	180	32	its	its	PRON
ajis02-866	180	33	ability	ability	NOUN
ajis02-866	180	34	australasian	australasian	ADJ
ajis02-866	180	35	journal	journal	NOUN
ajis02-866	180	36	of	of	ADP
ajis02-866	180	37	information	information	NOUN
ajis02-866	180	38	systems	system	NOUN
ajis02-866	180	39	volume	volume	NOUN
ajis02-866	180	40	18	18	NUM
ajis02-866	180	41	number	number	NOUN
ajis02-866	180	42	2	2	NUM
ajis02-866	180	43	2014	2014	NUM
ajis02-866	180	44	119	119	NUM
ajis02-866	180	45	to	to	PART
ajis02-866	180	46	respond	respond	VERB
ajis02-866	180	47	to	to	ADP
ajis02-866	180	48	market	market	NOUN
ajis02-866	180	49	opportunities	opportunity	NOUN
ajis02-866	180	50	(	(	PUNCT
ajis02-866	180	51	hult	hult	NOUN
ajis02-866	180	52	et	et	PROPN
ajis02-866	180	53	al	al	PROPN
ajis02-866	180	54	.	.	PROPN
ajis02-866	180	55	2005	2005	NUM
ajis02-866	180	56	)	)	PUNCT
ajis02-866	180	57	,	,	PUNCT
ajis02-866	180	58	which	which	PRON
ajis02-866	180	59	in	in	ADP
ajis02-866	180	60	turn	turn	NOUN
ajis02-866	180	61	is	be	AUX
ajis02-866	180	62	inherently	inherently	ADV
ajis02-866	180	63	dependent	dependent	ADJ
ajis02-866	180	64	on	on	ADP
ajis02-866	180	65	the	the	DET
ajis02-866	180	66	firm	firm	NOUN
ajis02-866	180	67	’s	’s	PART
ajis02-866	180	68	ability	ability	NOUN
ajis02-866	180	69	to	to	PART
ajis02-866	180	70	sense	sense	VERB
ajis02-866	180	71	the	the	DET
ajis02-866	180	72	opportunities	opportunity	NOUN
ajis02-866	180	73	.	.	PUNCT
ajis02-866	181	1	however	however	ADV
ajis02-866	181	2	,	,	PUNCT
ajis02-866	181	3	the	the	DET
ajis02-866	181	4	superior	superior	ADJ
ajis02-866	181	5	sensing	sense	VERB
ajis02-866	181	6	ability	ability	NOUN
ajis02-866	181	7	can	can	AUX
ajis02-866	181	8	not	not	PART
ajis02-866	181	9	be	be	AUX
ajis02-866	181	10	effectively	effectively	ADV
ajis02-866	181	11	leveraged	leverage	VERB
ajis02-866	181	12	for	for	ADP
ajis02-866	181	13	value	value	NOUN
ajis02-866	181	14	creation	creation	NOUN
ajis02-866	181	15	if	if	SCONJ
ajis02-866	181	16	a	a	DET
ajis02-866	181	17	firm	firm	NOUN
ajis02-866	181	18	is	be	AUX
ajis02-866	181	19	weak	weak	ADJ
ajis02-866	181	20	in	in	ADP
ajis02-866	181	21	its	its	PRON
ajis02-866	181	22	responding	respond	VERB
ajis02-866	181	23	capabilities	capability	NOUN
ajis02-866	181	24	(	(	PUNCT
ajis02-866	181	25	overby	overby	X
ajis02-866	181	26	et	et	PROPN
ajis02-866	181	27	al	al	PROPN
ajis02-866	181	28	.	.	PROPN
ajis02-866	181	29	2006	2006	NUM
ajis02-866	181	30	;	;	PUNCT
ajis02-866	181	31	roberts	roberts	PROPN
ajis02-866	181	32	and	and	CCONJ
ajis02-866	181	33	grover	grover	PROPN
ajis02-866	181	34	2012a	2012a	NUM
ajis02-866	181	35	)	)	PUNCT
ajis02-866	181	36	.	.	PUNCT
ajis02-866	182	1	when	when	SCONJ
ajis02-866	182	2	applied	apply	VERB
ajis02-866	182	3	to	to	ADP
ajis02-866	182	4	our	our	PRON
ajis02-866	182	5	study	study	NOUN
ajis02-866	182	6	,	,	PUNCT
ajis02-866	182	7	the	the	DET
ajis02-866	182	8	ability	ability	NOUN
ajis02-866	182	9	to	to	PART
ajis02-866	182	10	sense	sense	VERB
ajis02-866	182	11	the	the	DET
ajis02-866	182	12	continuously	continuously	ADV
ajis02-866	182	13	shifting	shift	VERB
ajis02-866	182	14	customer	customer	NOUN
ajis02-866	182	15	needs	need	NOUN
ajis02-866	182	16	via	via	ADP
ajis02-866	182	17	customers	customer	NOUN
ajis02-866	182	18	’	'	PUNCT
ajis02-866	182	19	use	use	NOUN
ajis02-866	182	20	of	of	ADP
ajis02-866	182	21	u	u	NOUN
ajis02-866	182	22	-	-	PROPN
ajis02-866	182	23	crm	crm	PROPN
ajis02-866	182	24	can	can	AUX
ajis02-866	182	25	not	not	PART
ajis02-866	182	26	be	be	AUX
ajis02-866	182	27	effectively	effectively	ADV
ajis02-866	182	28	leveraged	leverage	VERB
ajis02-866	182	29	for	for	ADP
ajis02-866	182	30	more	more	ADV
ajis02-866	182	31	satisfied	satisfied	ADJ
ajis02-866	182	32	customers	customer	NOUN
ajis02-866	182	33	unless	unless	SCONJ
ajis02-866	182	34	the	the	DET
ajis02-866	182	35	firm	firm	NOUN
ajis02-866	182	36	is	be	AUX
ajis02-866	182	37	able	able	ADJ
ajis02-866	182	38	to	to	PART
ajis02-866	182	39	create	create	VERB
ajis02-866	182	40	positive	positive	ADJ
ajis02-866	182	41	customer	customer	NOUN
ajis02-866	182	42	perceptions	perception	NOUN
ajis02-866	182	43	through	through	ADP
ajis02-866	182	44	superior	superior	ADJ
ajis02-866	182	45	customer	customer	NOUN
ajis02-866	182	46	experiences	experience	NOUN
ajis02-866	182	47	.	.	PUNCT
ajis02-866	183	1	likewise	likewise	ADV
ajis02-866	183	2	,	,	PUNCT
ajis02-866	183	3	a	a	DET
ajis02-866	183	4	stronger	strong	ADJ
ajis02-866	183	5	customer	customer	NOUN
ajis02-866	183	6	response	response	NOUN
ajis02-866	183	7	capability	capability	NOUN
ajis02-866	183	8	can	can	AUX
ajis02-866	183	9	not	not	PART
ajis02-866	183	10	be	be	AUX
ajis02-866	183	11	effectively	effectively	ADV
ajis02-866	183	12	leveraged	leverage	VERB
ajis02-866	183	13	if	if	SCONJ
ajis02-866	183	14	the	the	DET
ajis02-866	183	15	firm	firm	NOUN
ajis02-866	183	16	fails	fail	VERB
ajis02-866	183	17	to	to	PART
ajis02-866	183	18	sense	sense	VERB
ajis02-866	183	19	customer	customer	NOUN
ajis02-866	183	20	-	-	PUNCT
ajis02-866	183	21	based	base	VERB
ajis02-866	183	22	market	market	NOUN
ajis02-866	183	23	opportunities	opportunity	NOUN
ajis02-866	183	24	(	(	PUNCT
ajis02-866	183	25	roberts	roberts	PROPN
ajis02-866	183	26	and	and	CCONJ
ajis02-866	183	27	grover	grover	PROPN
ajis02-866	183	28	2012a	2012a	NUM
ajis02-866	183	29	)	)	PUNCT
ajis02-866	183	30	.	.	PUNCT
ajis02-866	184	1	when	when	SCONJ
ajis02-866	184	2	applied	apply	VERB
ajis02-866	184	3	to	to	ADP
ajis02-866	184	4	our	our	PRON
ajis02-866	184	5	study	study	NOUN
ajis02-866	184	6	,	,	PUNCT
ajis02-866	184	7	a	a	DET
ajis02-866	184	8	firm	firm	NOUN
ajis02-866	184	9	’s	’s	PART
ajis02-866	184	10	capability	capability	NOUN
ajis02-866	184	11	of	of	ADP
ajis02-866	184	12	delivering	deliver	VERB
ajis02-866	184	13	superior	superior	ADJ
ajis02-866	184	14	customer	customer	NOUN
ajis02-866	184	15	experience	experience	NOUN
ajis02-866	184	16	can	can	AUX
ajis02-866	184	17	not	not	PART
ajis02-866	184	18	be	be	AUX
ajis02-866	184	19	effectively	effectively	ADV
ajis02-866	184	20	leveraged	leverage	VERB
ajis02-866	184	21	unless	unless	SCONJ
ajis02-866	184	22	the	the	DET
ajis02-866	184	23	firm	firm	NOUN
ajis02-866	184	24	is	be	AUX
ajis02-866	184	25	able	able	ADJ
ajis02-866	184	26	to	to	PART
ajis02-866	184	27	sense	sense	VERB
ajis02-866	184	28	customer	customer	NOUN
ajis02-866	184	29	-	-	PUNCT
ajis02-866	184	30	based	base	VERB
ajis02-866	184	31	opportunities	opportunity	NOUN
ajis02-866	184	32	through	through	ADP
ajis02-866	184	33	their	their	PRON
ajis02-866	184	34	use	use	NOUN
ajis02-866	184	35	of	of	ADP
ajis02-866	184	36	u	u	NOUN
ajis02-866	184	37	-	-	NOUN
ajis02-866	184	38	crm	crm	NOUN
ajis02-866	184	39	in	in	ADP
ajis02-866	184	40	their	their	PRON
ajis02-866	184	41	shopping	shopping	NOUN
ajis02-866	184	42	engagements	engagement	NOUN
ajis02-866	184	43	.	.	PUNCT
ajis02-866	185	1	roberts	roberts	PROPN
ajis02-866	185	2	and	and	CCONJ
ajis02-866	185	3	grover	grover	PROPN
ajis02-866	185	4	(	(	PUNCT
ajis02-866	185	5	2012a	2012a	NUM
ajis02-866	185	6	)	)	PUNCT
ajis02-866	185	7	argued	argue	VERB
ajis02-866	185	8	that	that	SCONJ
ajis02-866	185	9	the	the	DET
ajis02-866	185	10	firm	firm	NOUN
ajis02-866	185	11	’s	’s	PART
ajis02-866	185	12	customer	customer	NOUN
ajis02-866	185	13	responding	respond	VERB
ajis02-866	185	14	capability	capability	NOUN
ajis02-866	185	15	mediates	mediate	VERB
ajis02-866	185	16	the	the	DET
ajis02-866	185	17	relationship	relationship	NOUN
ajis02-866	185	18	between	between	ADP
ajis02-866	185	19	customer	customer	NOUN
ajis02-866	185	20	sensing	sense	VERB
ajis02-866	185	21	capability	capability	NOUN
ajis02-866	185	22	and	and	CCONJ
ajis02-866	185	23	firm	firm	ADJ
ajis02-866	185	24	performance	performance	NOUN
ajis02-866	185	25	.	.	PUNCT
ajis02-866	186	1	when	when	SCONJ
ajis02-866	186	2	applying	apply	VERB
ajis02-866	186	3	this	this	DET
ajis02-866	186	4	notion	notion	NOUN
ajis02-866	186	5	to	to	ADP
ajis02-866	186	6	our	our	PRON
ajis02-866	186	7	study	study	NOUN
ajis02-866	186	8	context	context	NOUN
ajis02-866	186	9	,	,	PUNCT
ajis02-866	186	10	we	we	PRON
ajis02-866	186	11	argue	argue	VERB
ajis02-866	186	12	that	that	SCONJ
ajis02-866	186	13	the	the	DET
ajis02-866	186	14	customer	customer	NOUN
ajis02-866	186	15	-	-	PUNCT
ajis02-866	186	16	perceived	perceive	VERB
ajis02-866	186	17	responsiveness	responsiveness	NOUN
ajis02-866	186	18	mediates	mediate	VERB
ajis02-866	186	19	the	the	DET
ajis02-866	186	20	relationship	relationship	NOUN
ajis02-866	186	21	between	between	ADP
ajis02-866	186	22	the	the	DET
ajis02-866	186	23	firm	firm	NOUN
ajis02-866	186	24	’s	’s	PART
ajis02-866	186	25	ability	ability	NOUN
ajis02-866	186	26	to	to	PART
ajis02-866	186	27	sense	sense	VERB
ajis02-866	186	28	changing	change	VERB
ajis02-866	186	29	customer	customer	NOUN
ajis02-866	186	30	preferences	preference	NOUN
ajis02-866	186	31	(	(	PUNCT
ajis02-866	186	32	via	via	ADP
ajis02-866	186	33	customers	customer	NOUN
ajis02-866	186	34	’	'	PUNCT
ajis02-866	186	35	use	use	NOUN
ajis02-866	186	36	of	of	ADP
ajis02-866	186	37	u	u	NOUN
ajis02-866	186	38	-	-	NOUN
ajis02-866	186	39	crm	crm	NOUN
ajis02-866	186	40	)	)	PUNCT
ajis02-866	186	41	and	and	CCONJ
ajis02-866	186	42	customer	customer	NOUN
ajis02-866	186	43	satisfaction	satisfaction	NOUN
ajis02-866	186	44	.	.	PUNCT
ajis02-866	187	1	so	so	ADV
ajis02-866	187	2	,	,	PUNCT
ajis02-866	187	3	we	we	PRON
ajis02-866	187	4	hypothesize	hypothesize	VERB
ajis02-866	187	5	:	:	PUNCT
ajis02-866	187	6	h2	h2	NOUN
ajis02-866	187	7	:	:	PUNCT
ajis02-866	187	8	firms	firm	NOUN
ajis02-866	187	9	’	'	PUNCT
ajis02-866	187	10	customer	customer	NOUN
ajis02-866	187	11	responding	respond	VERB
ajis02-866	187	12	capability	capability	NOUN
ajis02-866	187	13	mediates	mediate	VERB
ajis02-866	187	14	the	the	DET
ajis02-866	187	15	impact	impact	NOUN
ajis02-866	187	16	of	of	ADP
ajis02-866	187	17	customer	customer	NOUN
ajis02-866	187	18	sensing	sense	VERB
ajis02-866	187	19	capability	capability	NOUN
ajis02-866	187	20	on	on	ADP
ajis02-866	187	21	customer	customer	NOUN
ajis02-866	187	22	satisfaction	satisfaction	NOUN
ajis02-866	187	23	.	.	PUNCT
ajis02-866	188	1	research	research	NOUN
ajis02-866	188	2	method	method	NOUN
ajis02-866	188	3	sampling	sample	VERB
ajis02-866	188	4	frame	frame	NOUN
ajis02-866	188	5	and	and	CCONJ
ajis02-866	188	6	characteristics	characteristic	NOUN
ajis02-866	188	7	we	we	PRON
ajis02-866	188	8	operationalized	operationalize	VERB
ajis02-866	188	9	the	the	DET
ajis02-866	188	10	study	study	NOUN
ajis02-866	188	11	model	model	NOUN
ajis02-866	188	12	using	use	VERB
ajis02-866	188	13	data	datum	NOUN
ajis02-866	188	14	on	on	ADP
ajis02-866	188	15	the	the	DET
ajis02-866	188	16	customers	customer	NOUN
ajis02-866	188	17	of	of	ADP
ajis02-866	188	18	two	two	NUM
ajis02-866	188	19	market	market	NOUN
ajis02-866	188	20	leading	lead	VERB
ajis02-866	188	21	australian	australian	ADJ
ajis02-866	188	22	retailers	retailer	NOUN
ajis02-866	188	23	who	who	PRON
ajis02-866	188	24	actually	actually	ADV
ajis02-866	188	25	use	use	VERB
ajis02-866	188	26	the	the	DET
ajis02-866	188	27	u	u	PROPN
ajis02-866	188	28	-	-	PROPN
ajis02-866	188	29	crm	crm	ADJ
ajis02-866	188	30	app	app	NOUN
ajis02-866	188	31	in	in	ADP
ajis02-866	188	32	their	their	PRON
ajis02-866	188	33	regular	regular	ADJ
ajis02-866	188	34	shopping	shopping	NOUN
ajis02-866	188	35	engagements	engagement	NOUN
ajis02-866	188	36	,	,	PUNCT
ajis02-866	188	37	in	in	ADP
ajis02-866	188	38	order	order	NOUN
ajis02-866	188	39	to	to	PART
ajis02-866	188	40	measure	measure	VERB
ajis02-866	188	41	the	the	DET
ajis02-866	188	42	constructs	construct	NOUN
ajis02-866	188	43	in	in	ADP
ajis02-866	188	44	our	our	PRON
ajis02-866	188	45	research	research	NOUN
ajis02-866	188	46	model	model	NOUN
ajis02-866	188	47	.	.	PUNCT
ajis02-866	189	1	we	we	PRON
ajis02-866	189	2	specifically	specifically	ADV
ajis02-866	189	3	selected	select	VERB
ajis02-866	189	4	the	the	DET
ajis02-866	189	5	actual	actual	ADJ
ajis02-866	189	6	users	user	NOUN
ajis02-866	189	7	of	of	ADP
ajis02-866	189	8	u	u	NOUN
ajis02-866	189	9	-	-	NOUN
ajis02-866	189	10	crm	crm	NOUN
ajis02-866	189	11	from	from	ADP
ajis02-866	189	12	either	either	PRON
ajis02-866	189	13	of	of	ADP
ajis02-866	189	14	the	the	DET
ajis02-866	189	15	two	two	NUM
ajis02-866	189	16	largest	large	ADJ
ajis02-866	189	17	australian	australian	ADJ
ajis02-866	189	18	retailers	retailer	NOUN
ajis02-866	189	19	,	,	PUNCT
ajis02-866	189	20	as	as	SCONJ
ajis02-866	189	21	our	our	PRON
ajis02-866	189	22	objective	objective	NOUN
ajis02-866	189	23	is	be	AUX
ajis02-866	189	24	to	to	PART
ajis02-866	189	25	understand	understand	VERB
ajis02-866	189	26	the	the	DET
ajis02-866	189	27	sense	sense	NOUN
ajis02-866	189	28	-	-	PUNCT
ajis02-866	189	29	response	response	NOUN
ajis02-866	189	30	alignment	alignment	NOUN
ajis02-866	189	31	through	through	ADP
ajis02-866	189	32	the	the	DET
ajis02-866	189	33	degree	degree	NOUN
ajis02-866	189	34	to	to	PART
ajis02-866	189	35	which	which	PRON
ajis02-866	189	36	customers	customer	NOUN
ajis02-866	189	37	use	use	VERB
ajis02-866	189	38	the	the	DET
ajis02-866	189	39	u	u	PROPN
ajis02-866	189	40	-	-	PROPN
ajis02-866	189	41	crm	crm	ADJ
ajis02-866	189	42	app	app	NOUN
ajis02-866	189	43	and	and	CCONJ
ajis02-866	189	44	the	the	DET
ajis02-866	189	45	customer	customer	NOUN
ajis02-866	189	46	-	-	PUNCT
ajis02-866	189	47	perceived	perceive	VERB
ajis02-866	189	48	firm	firm	NOUN
ajis02-866	189	49	’s	’s	PART
ajis02-866	189	50	responsiveness	responsiveness	NOUN
ajis02-866	189	51	.	.	PUNCT
ajis02-866	190	1	we	we	PRON
ajis02-866	190	2	administered	administer	VERB
ajis02-866	190	3	our	our	PRON
ajis02-866	190	4	anonymous	anonymous	ADJ
ajis02-866	190	5	surveys	survey	NOUN
ajis02-866	190	6	online	online	ADV
ajis02-866	190	7	,	,	PUNCT
ajis02-866	190	8	with	with	ADP
ajis02-866	190	9	the	the	DET
ajis02-866	190	10	invitations	invitation	NOUN
ajis02-866	190	11	sent	send	VERB
ajis02-866	190	12	to	to	ADP
ajis02-866	190	13	multiple	multiple	ADJ
ajis02-866	190	14	sources	source	NOUN
ajis02-866	190	15	in	in	ADP
ajis02-866	190	16	order	order	NOUN
ajis02-866	190	17	to	to	PART
ajis02-866	190	18	capture	capture	VERB
ajis02-866	190	19	a	a	DET
ajis02-866	190	20	sufficient	sufficient	ADJ
ajis02-866	190	21	number	number	NOUN
ajis02-866	190	22	of	of	ADP
ajis02-866	190	23	respondents	respondent	NOUN
ajis02-866	190	24	who	who	PRON
ajis02-866	190	25	actually	actually	ADV
ajis02-866	190	26	use	use	VERB
ajis02-866	190	27	the	the	DET
ajis02-866	190	28	u	u	PROPN
ajis02-866	190	29	-	-	PROPN
ajis02-866	190	30	crm	crm	ADJ
ajis02-866	190	31	app	app	NOUN
ajis02-866	190	32	in	in	ADP
ajis02-866	190	33	their	their	PRON
ajis02-866	190	34	shopping	shopping	NOUN
ajis02-866	190	35	.	.	PUNCT
ajis02-866	191	1	alternatively	alternatively	ADV
ajis02-866	191	2	,	,	PUNCT
ajis02-866	191	3	an	an	DET
ajis02-866	191	4	online	online	ADJ
ajis02-866	191	5	survey	survey	NOUN
ajis02-866	191	6	was	be	AUX
ajis02-866	191	7	posted	post	VERB
ajis02-866	191	8	on	on	ADP
ajis02-866	191	9	the	the	DET
ajis02-866	191	10	user	user	NOUN
ajis02-866	191	11	community	community	NOUN
ajis02-866	191	12	pages	page	NOUN
ajis02-866	191	13	on	on	ADP
ajis02-866	191	14	the	the	DET
ajis02-866	191	15	social	social	ADJ
ajis02-866	191	16	media	medium	NOUN
ajis02-866	191	17	sites	site	NOUN
ajis02-866	191	18	of	of	ADP
ajis02-866	191	19	the	the	DET
ajis02-866	191	20	two	two	NUM
ajis02-866	191	21	case	case	NOUN
ajis02-866	191	22	organizations	organization	NOUN
ajis02-866	191	23	,	,	PUNCT
ajis02-866	191	24	in	in	ADP
ajis02-866	191	25	addition	addition	NOUN
ajis02-866	191	26	to	to	ADP
ajis02-866	191	27	the	the	DET
ajis02-866	191	28	invitation	invitation	NOUN
ajis02-866	191	29	emails	email	NOUN
ajis02-866	191	30	sent	send	VERB
ajis02-866	191	31	to	to	ADP
ajis02-866	191	32	a	a	DET
ajis02-866	191	33	selected	select	VERB
ajis02-866	191	34	sample	sample	NOUN
ajis02-866	191	35	of	of	ADP
ajis02-866	191	36	current	current	ADJ
ajis02-866	191	37	and	and	CCONJ
ajis02-866	191	38	potential	potential	ADJ
ajis02-866	191	39	users	user	NOUN
ajis02-866	191	40	of	of	ADP
ajis02-866	191	41	a	a	DET
ajis02-866	191	42	u	u	NOUN
ajis02-866	191	43	-	-	PROPN
ajis02-866	191	44	crm	crm	ADJ
ajis02-866	191	45	app	app	NOUN
ajis02-866	191	46	,	,	PUNCT
ajis02-866	191	47	comprising	comprising	NOUN
ajis02-866	191	48	of	of	ADP
ajis02-866	191	49	students	student	NOUN
ajis02-866	191	50	,	,	PUNCT
ajis02-866	191	51	faculty	faculty	NOUN
ajis02-866	191	52	members	member	NOUN
ajis02-866	191	53	and	and	CCONJ
ajis02-866	191	54	other	other	ADJ
ajis02-866	191	55	staff	staff	NOUN
ajis02-866	191	56	in	in	ADP
ajis02-866	191	57	one	one	NUM
ajis02-866	191	58	of	of	ADP
ajis02-866	191	59	the	the	DET
ajis02-866	191	60	leading	lead	VERB
ajis02-866	191	61	universities	university	NOUN
ajis02-866	191	62	in	in	ADP
ajis02-866	191	63	australia	australia	PROPN
ajis02-866	191	64	.	.	PUNCT
ajis02-866	192	1	our	our	PRON
ajis02-866	192	2	exercise	exercise	NOUN
ajis02-866	192	3	yielded	yield	VERB
ajis02-866	192	4	a	a	DET
ajis02-866	192	5	total	total	NOUN
ajis02-866	192	6	of	of	ADP
ajis02-866	192	7	128	128	NUM
ajis02-866	192	8	respondents	respondent	NOUN
ajis02-866	192	9	who	who	PRON
ajis02-866	192	10	actually	actually	ADV
ajis02-866	192	11	use	use	VERB
ajis02-866	192	12	the	the	DET
ajis02-866	192	13	system	system	NOUN
ajis02-866	192	14	,	,	PUNCT
ajis02-866	192	15	for	for	ADP
ajis02-866	192	16	a	a	DET
ajis02-866	192	17	response	response	NOUN
ajis02-866	192	18	rate	rate	NOUN
ajis02-866	192	19	of	of	ADP
ajis02-866	192	20	38.9	38.9	NUM
ajis02-866	192	21	%	%	NOUN
ajis02-866	192	22	(	(	PUNCT
ajis02-866	192	23	from	from	ADP
ajis02-866	192	24	329	329	NUM
ajis02-866	192	25	who	who	PRON
ajis02-866	192	26	actually	actually	ADV
ajis02-866	192	27	accessed	access	VERB
ajis02-866	192	28	the	the	DET
ajis02-866	192	29	url	url	NOUN
ajis02-866	192	30	)	)	PUNCT
ajis02-866	192	31	.	.	PUNCT
ajis02-866	193	1	our	our	PRON
ajis02-866	193	2	subsequent	subsequent	ADJ
ajis02-866	193	3	screening	screening	NOUN
ajis02-866	193	4	for	for	ADP
ajis02-866	193	5	missing	miss	VERB
ajis02-866	193	6	data	datum	NOUN
ajis02-866	193	7	left	leave	VERB
ajis02-866	193	8	us	we	PRON
ajis02-866	193	9	with	with	ADP
ajis02-866	193	10	118	118	NUM
ajis02-866	193	11	usable	usable	ADJ
ajis02-866	193	12	respondents	respondent	NOUN
ajis02-866	193	13	,	,	PUNCT
ajis02-866	193	14	as	as	SCONJ
ajis02-866	193	15	one	one	NUM
ajis02-866	193	16	of	of	ADP
ajis02-866	193	17	the	the	DET
ajis02-866	193	18	respondents	respondent	NOUN
ajis02-866	193	19	left	leave	VERB
ajis02-866	193	20	out	out	ADP
ajis02-866	193	21	data	datum	NOUN
ajis02-866	193	22	.	.	PUNCT
ajis02-866	194	1	the	the	DET
ajis02-866	194	2	demographics	demographic	NOUN
ajis02-866	194	3	of	of	ADP
ajis02-866	194	4	our	our	PRON
ajis02-866	194	5	sample	sample	NOUN
ajis02-866	194	6	revealed	reveal	VERB
ajis02-866	194	7	that	that	SCONJ
ajis02-866	194	8	mostly	mostly	ADV
ajis02-866	194	9	they	they	PRON
ajis02-866	194	10	were	be	AUX
ajis02-866	194	11	below	below	ADP
ajis02-866	194	12	the	the	DET
ajis02-866	194	13	age	age	NOUN
ajis02-866	194	14	of	of	ADP
ajis02-866	194	15	45	45	NUM
ajis02-866	194	16	(	(	PUNCT
ajis02-866	194	17	44	44	NUM
ajis02-866	194	18	%	%	NOUN
ajis02-866	194	19	)	)	PUNCT
ajis02-866	194	20	,	,	PUNCT
ajis02-866	194	21	and	and	CCONJ
ajis02-866	194	22	were	be	AUX
ajis02-866	194	23	male	male	ADJ
ajis02-866	194	24	(	(	PUNCT
ajis02-866	194	25	64	64	NUM
ajis02-866	194	26	%	%	NOUN
ajis02-866	194	27	)	)	PUNCT
ajis02-866	194	28	.	.	PUNCT
ajis02-866	195	1	a	a	DET
ajis02-866	195	2	sample	sample	NOUN
ajis02-866	195	3	size	size	NOUN
ajis02-866	195	4	of	of	ADP
ajis02-866	195	5	118	118	NUM
ajis02-866	195	6	seems	seem	VERB
ajis02-866	195	7	adequate	adequate	ADJ
ajis02-866	195	8	to	to	PART
ajis02-866	195	9	evaluate	evaluate	VERB
ajis02-866	195	10	our	our	PRON
ajis02-866	195	11	research	research	NOUN
ajis02-866	195	12	model	model	NOUN
ajis02-866	195	13	using	use	VERB
ajis02-866	195	14	pls	pls	PROPN
ajis02-866	195	15	(	(	PUNCT
ajis02-866	195	16	barclay	barclay	PROPN
ajis02-866	195	17	et	et	PROPN
ajis02-866	195	18	al	al	PROPN
ajis02-866	195	19	.	.	PROPN
ajis02-866	195	20	1995a	1995a	NUM
ajis02-866	195	21	;	;	PUNCT
ajis02-866	195	22	chin	chin	NOUN
ajis02-866	195	23	and	and	CCONJ
ajis02-866	195	24	newsted	newste	VERB
ajis02-866	195	25	1999	1999	NUM
ajis02-866	195	26	;	;	PUNCT
ajis02-866	195	27	falk	falk	NOUN
ajis02-866	195	28	and	and	CCONJ
ajis02-866	195	29	miller	miller	PROPN
ajis02-866	195	30	1992	1992	NUM
ajis02-866	195	31	;	;	PUNCT
ajis02-866	195	32	goodhue	goodhue	PROPN
ajis02-866	195	33	et	et	PROPN
ajis02-866	195	34	al	al	PROPN
ajis02-866	195	35	.	.	PROPN
ajis02-866	195	36	2012	2012	NUM
ajis02-866	195	37	)	)	PUNCT
ajis02-866	195	38	.	.	PUNCT
ajis02-866	196	1	we	we	PRON
ajis02-866	196	2	used	use	VERB
ajis02-866	196	3	wave	wave	NOUN
ajis02-866	196	4	analysis	analysis	NOUN
ajis02-866	196	5	(	(	PUNCT
ajis02-866	196	6	armstrong	armstrong	PROPN
ajis02-866	196	7	and	and	CCONJ
ajis02-866	196	8	overton	overton	PROPN
ajis02-866	196	9	1977	1977	NUM
ajis02-866	196	10	)	)	PUNCT
ajis02-866	196	11	to	to	PART
ajis02-866	196	12	assess	assess	VERB
ajis02-866	196	13	the	the	DET
ajis02-866	196	14	impact	impact	NOUN
ajis02-866	196	15	of	of	ADP
ajis02-866	196	16	non	non	ADJ
ajis02-866	196	17	-	-	ADJ
ajis02-866	196	18	respondent	respondent	ADJ
ajis02-866	196	19	bias	bias	NOUN
ajis02-866	196	20	,	,	PUNCT
ajis02-866	196	21	whereby	whereby	SCONJ
ajis02-866	196	22	the	the	DET
ajis02-866	196	23	respondents	respondent	NOUN
ajis02-866	196	24	were	be	AUX
ajis02-866	196	25	grouped	group	VERB
ajis02-866	196	26	into	into	ADP
ajis02-866	196	27	early	early	ADJ
ajis02-866	196	28	and	and	CCONJ
ajis02-866	196	29	late	late	ADJ
ajis02-866	196	30	respondents	respondent	NOUN
ajis02-866	196	31	,	,	PUNCT
ajis02-866	196	32	and	and	CCONJ
ajis02-866	196	33	comparisons	comparison	NOUN
ajis02-866	196	34	were	be	AUX
ajis02-866	196	35	made	make	VERB
ajis02-866	196	36	among	among	ADP
ajis02-866	196	37	the	the	DET
ajis02-866	196	38	respondents	respondent	NOUN
ajis02-866	196	39	’	’	PART
ajis02-866	196	40	age	age	NOUN
ajis02-866	196	41	and	and	CCONJ
ajis02-866	196	42	gender	gender	NOUN
ajis02-866	196	43	.	.	PUNCT
ajis02-866	197	1	our	our	PRON
ajis02-866	197	2	analysis	analysis	NOUN
ajis02-866	197	3	revealed	reveal	VERB
ajis02-866	197	4	no	no	DET
ajis02-866	197	5	significant	significant	ADJ
ajis02-866	197	6	differences	difference	NOUN
ajis02-866	197	7	between	between	ADP
ajis02-866	197	8	early	early	ADJ
ajis02-866	197	9	and	and	CCONJ
ajis02-866	197	10	late	late	ADJ
ajis02-866	197	11	respondents	respondent	NOUN
ajis02-866	197	12	.	.	PUNCT
ajis02-866	198	1	based	base	VERB
ajis02-866	198	2	on	on	ADP
ajis02-866	198	3	our	our	PRON
ajis02-866	198	4	findings	finding	NOUN
ajis02-866	198	5	,	,	PUNCT
ajis02-866	198	6	non	non	ADJ
ajis02-866	198	7	-	-	ADJ
ajis02-866	198	8	response	response	ADJ
ajis02-866	198	9	bias	bias	NOUN
ajis02-866	198	10	does	do	AUX
ajis02-866	198	11	not	not	PART
ajis02-866	198	12	appear	appear	VERB
ajis02-866	198	13	to	to	PART
ajis02-866	198	14	impact	impact	VERB
ajis02-866	198	15	our	our	PRON
ajis02-866	198	16	study	study	NOUN
ajis02-866	198	17	.	.	PUNCT
ajis02-866	199	1	testing	test	VERB
ajis02-866	199	2	the	the	DET
ajis02-866	199	3	research	research	NOUN
ajis02-866	199	4	model	model	NOUN
ajis02-866	199	5	barclay	barclay	PROPN
ajis02-866	199	6	et	et	PROPN
ajis02-866	199	7	al	al	PROPN
ajis02-866	199	8	.	.	PROPN
ajis02-866	200	1	(	(	PUNCT
ajis02-866	200	2	1995b	1995b	NUM
ajis02-866	200	3	)	)	PUNCT
ajis02-866	200	4	stated	state	VERB
ajis02-866	200	5	that	that	SCONJ
ajis02-866	200	6	an	an	DET
ajis02-866	200	7	assessment	assessment	NOUN
ajis02-866	200	8	of	of	ADP
ajis02-866	200	9	a	a	DET
ajis02-866	200	10	measurement	measurement	NOUN
ajis02-866	200	11	model	model	NOUN
ajis02-866	200	12	should	should	AUX
ajis02-866	200	13	examine	examine	VERB
ajis02-866	200	14	:	:	PUNCT
ajis02-866	200	15	a	a	X
ajis02-866	200	16	)	)	PUNCT
ajis02-866	200	17	individual	individual	ADJ
ajis02-866	200	18	measurement	measurement	NOUN
ajis02-866	200	19	item	item	NOUN
ajis02-866	200	20	reliability	reliability	NOUN
ajis02-866	200	21	,	,	PUNCT
ajis02-866	200	22	b	b	X
ajis02-866	200	23	)	)	PUNCT
ajis02-866	200	24	internal	internal	ADJ
ajis02-866	200	25	consistency	consistency	NOUN
ajis02-866	200	26	,	,	PUNCT
ajis02-866	200	27	and	and	CCONJ
ajis02-866	200	28	c	c	X
ajis02-866	200	29	)	)	PUNCT
ajis02-866	200	30	discriminant	discriminant	ADJ
ajis02-866	200	31	validity	validity	NOUN
ajis02-866	200	32	.	.	PUNCT
ajis02-866	201	1	we	we	PRON
ajis02-866	201	2	used	use	VERB
ajis02-866	201	3	the	the	DET
ajis02-866	201	4	partial	partial	ADJ
ajis02-866	201	5	least	least	ADV
ajis02-866	201	6	square	square	ADJ
ajis02-866	201	7	(	(	PUNCT
ajis02-866	201	8	pls	pls	INTJ
ajis02-866	201	9	)	)	PUNCT
ajis02-866	201	10	technique	technique	NOUN
ajis02-866	201	11	of	of	ADP
ajis02-866	201	12	structural	structural	ADJ
ajis02-866	201	13	equation	equation	NOUN
ajis02-866	201	14	modeling	modeling	NOUN
ajis02-866	201	15	in	in	ADP
ajis02-866	201	16	smartpls	smartpls	NOUN
ajis02-866	201	17	2.0	2.0	NUM
ajis02-866	201	18	software	software	NOUN
ajis02-866	201	19	(	(	PUNCT
ajis02-866	201	20	ringle	ringle	PROPN
ajis02-866	201	21	et	et	PROPN
ajis02-866	201	22	al	al	PROPN
ajis02-866	201	23	.	.	PROPN
ajis02-866	201	24	2005	2005	NUM
ajis02-866	201	25	)	)	PUNCT
ajis02-866	201	26	to	to	PART
ajis02-866	201	27	evaluate	evaluate	VERB
ajis02-866	201	28	our	our	PRON
ajis02-866	201	29	research	research	NOUN
ajis02-866	201	30	model	model	NOUN
ajis02-866	201	31	and	and	CCONJ
ajis02-866	201	32	the	the	DET
ajis02-866	201	33	measurement	measurement	NOUN
ajis02-866	201	34	properties	property	NOUN
ajis02-866	201	35	of	of	ADP
ajis02-866	201	36	the	the	DET
ajis02-866	201	37	customer	customer	NOUN
ajis02-866	201	38	sensing	sense	VERB
ajis02-866	201	39	australasian	australasian	ADJ
ajis02-866	201	40	journal	journal	NOUN
ajis02-866	201	41	of	of	ADP
ajis02-866	201	42	information	information	NOUN
ajis02-866	201	43	systems	system	NOUN
ajis02-866	201	44	volume	volume	NOUN
ajis02-866	201	45	18	18	NUM
ajis02-866	201	46	number	number	NOUN
ajis02-866	201	47	2	2	NUM
ajis02-866	201	48	2014	2014	NUM
ajis02-866	201	49	120	120	NUM
ajis02-866	201	50	(	(	PUNCT
ajis02-866	201	51	customer	customer	NOUN
ajis02-866	201	52	’s	’s	PART
ajis02-866	201	53	use	use	NOUN
ajis02-866	201	54	of	of	ADP
ajis02-866	201	55	u	u	NOUN
ajis02-866	201	56	-	-	PROPN
ajis02-866	201	57	crm	crm	ADJ
ajis02-866	201	58	app	app	NOUN
ajis02-866	201	59	)	)	PUNCT
ajis02-866	201	60	and	and	CCONJ
ajis02-866	201	61	customer	customer	NOUN
ajis02-866	201	62	responding	respond	VERB
ajis02-866	201	63	(	(	PUNCT
ajis02-866	201	64	perceived	perceive	VERB
ajis02-866	201	65	responsiveness	responsiveness	NOUN
ajis02-866	201	66	)	)	PUNCT
ajis02-866	201	67	constructs	construct	NOUN
ajis02-866	201	68	of	of	ADP
ajis02-866	201	69	our	our	PRON
ajis02-866	201	70	model	model	NOUN
ajis02-866	201	71	.	.	PUNCT
ajis02-866	202	1	pls	pls	PROPN
ajis02-866	202	2	allows	allow	VERB
ajis02-866	202	3	a	a	DET
ajis02-866	202	4	researcher	researcher	NOUN
ajis02-866	202	5	to	to	PART
ajis02-866	202	6	test	test	VERB
ajis02-866	202	7	the	the	DET
ajis02-866	202	8	psychometric	psychometric	ADJ
ajis02-866	202	9	properties	property	NOUN
ajis02-866	202	10	of	of	ADP
ajis02-866	202	11	the	the	DET
ajis02-866	202	12	scales	scale	NOUN
ajis02-866	202	13	used	use	VERB
ajis02-866	202	14	to	to	PART
ajis02-866	202	15	measure	measure	VERB
ajis02-866	202	16	a	a	DET
ajis02-866	202	17	variable	variable	NOUN
ajis02-866	202	18	in	in	ADP
ajis02-866	202	19	a	a	DET
ajis02-866	202	20	measurement	measurement	NOUN
ajis02-866	202	21	model	model	NOUN
ajis02-866	202	22	,	,	PUNCT
ajis02-866	202	23	and	and	CCONJ
ajis02-866	202	24	to	to	PART
ajis02-866	202	25	carry	carry	VERB
ajis02-866	202	26	out	out	ADP
ajis02-866	202	27	an	an	DET
ajis02-866	202	28	estimation	estimation	NOUN
ajis02-866	202	29	of	of	ADP
ajis02-866	202	30	the	the	DET
ajis02-866	202	31	structural	structural	ADJ
ajis02-866	202	32	model	model	NOUN
ajis02-866	202	33	based	base	VERB
ajis02-866	202	34	on	on	ADP
ajis02-866	202	35	the	the	DET
ajis02-866	202	36	strength	strength	NOUN
ajis02-866	202	37	and	and	CCONJ
ajis02-866	202	38	direction	direction	NOUN
ajis02-866	202	39	of	of	ADP
ajis02-866	202	40	the	the	DET
ajis02-866	202	41	relationships	relationship	NOUN
ajis02-866	202	42	between	between	ADP
ajis02-866	202	43	the	the	DET
ajis02-866	202	44	variables	variable	NOUN
ajis02-866	202	45	,	,	PUNCT
ajis02-866	202	46	simultaneously	simultaneously	ADV
ajis02-866	202	47	(	(	PUNCT
ajis02-866	202	48	xu	xu	INTJ
ajis02-866	202	49	et	et	PROPN
ajis02-866	202	50	al	al	PROPN
ajis02-866	202	51	.	.	PROPN
ajis02-866	202	52	2011	2011	NUM
ajis02-866	202	53	)	)	PUNCT
ajis02-866	202	54	.	.	PUNCT
ajis02-866	203	1	to	to	PART
ajis02-866	203	2	support	support	VERB
ajis02-866	203	3	individual	individual	ADJ
ajis02-866	203	4	item	item	NOUN
ajis02-866	203	5	reliability	reliability	NOUN
ajis02-866	203	6	,	,	PUNCT
ajis02-866	203	7	we	we	PRON
ajis02-866	203	8	checked	check	VERB
ajis02-866	203	9	the	the	DET
ajis02-866	203	10	loadings	loading	NOUN
ajis02-866	203	11	of	of	ADP
ajis02-866	203	12	the	the	DET
ajis02-866	203	13	individual	individual	ADJ
ajis02-866	203	14	measurement	measurement	NOUN
ajis02-866	203	15	items	item	NOUN
ajis02-866	203	16	on	on	ADP
ajis02-866	203	17	their	their	PRON
ajis02-866	203	18	intended	intend	VERB
ajis02-866	203	19	constructs	construct	NOUN
ajis02-866	203	20	and	and	CCONJ
ajis02-866	203	21	compared	compare	VERB
ajis02-866	203	22	them	they	PRON
ajis02-866	203	23	against	against	ADP
ajis02-866	203	24	the	the	DET
ajis02-866	203	25	recommended	recommend	VERB
ajis02-866	203	26	tolerances	tolerance	NOUN
ajis02-866	203	27	of	of	ADP
ajis02-866	203	28	0.60	0.60	NUM
ajis02-866	203	29	or	or	CCONJ
ajis02-866	203	30	,	,	PUNCT
ajis02-866	203	31	ideally	ideally	ADV
ajis02-866	203	32	0.70	0.70	NUM
ajis02-866	203	33	,	,	PUNCT
ajis02-866	203	34	as	as	SCONJ
ajis02-866	203	35	stipulated	stipulate	VERB
ajis02-866	203	36	in	in	ADP
ajis02-866	203	37	extant	extant	ADJ
ajis02-866	203	38	research	research	NOUN
ajis02-866	203	39	(	(	PUNCT
ajis02-866	203	40	barclay	barclay	PROPN
ajis02-866	203	41	et	et	PROPN
ajis02-866	203	42	al	al	PROPN
ajis02-866	203	43	.	.	PROPN
ajis02-866	203	44	1995b	1995b	NUM
ajis02-866	203	45	;	;	PUNCT
ajis02-866	203	46	chin	chin	NOUN
ajis02-866	203	47	1998	1998	NUM
ajis02-866	203	48	)	)	PUNCT
ajis02-866	203	49	.	.	PUNCT
ajis02-866	204	1	all	all	PRON
ajis02-866	204	2	of	of	ADP
ajis02-866	204	3	the	the	DET
ajis02-866	204	4	measurement	measurement	NOUN
ajis02-866	204	5	items	item	NOUN
ajis02-866	204	6	met	meet	VERB
ajis02-866	204	7	the	the	DET
ajis02-866	204	8	recommended	recommend	VERB
ajis02-866	204	9	tolerance	tolerance	NOUN
ajis02-866	204	10	limit	limit	NOUN
ajis02-866	204	11	of	of	ADP
ajis02-866	204	12	0.60	0.60	NUM
ajis02-866	204	13	,	,	PUNCT
ajis02-866	204	14	while	while	SCONJ
ajis02-866	204	15	86	86	NUM
ajis02-866	204	16	%	%	NOUN
ajis02-866	204	17	met	meet	VERB
ajis02-866	204	18	the	the	DET
ajis02-866	204	19	ideal	ideal	ADJ
ajis02-866	204	20	threshold	threshold	NOUN
ajis02-866	204	21	of	of	ADP
ajis02-866	204	22	0.70	0.70	NUM
ajis02-866	204	23	(	(	PUNCT
ajis02-866	204	24	see	see	VERB
ajis02-866	204	25	appendix	appendix	NOUN
ajis02-866	204	26	d	d	NOUN
ajis02-866	204	27	)	)	PUNCT
ajis02-866	204	28	.	.	PUNCT
ajis02-866	205	1	moreover	moreover	ADV
ajis02-866	205	2	,	,	PUNCT
ajis02-866	205	3	as	as	SCONJ
ajis02-866	205	4	seen	see	VERB
ajis02-866	205	5	in	in	ADP
ajis02-866	205	6	appendix	appendix	PROPN
ajis02-866	205	7	d	d	PROPN
ajis02-866	205	8	,	,	PUNCT
ajis02-866	205	9	the	the	DET
ajis02-866	205	10	loadings	loading	NOUN
ajis02-866	205	11	of	of	ADP
ajis02-866	205	12	a	a	DET
ajis02-866	205	13	given	give	VERB
ajis02-866	205	14	construct	construct	NOUN
ajis02-866	205	15	’s	’s	PART
ajis02-866	205	16	indicators	indicator	NOUN
ajis02-866	205	17	were	be	AUX
ajis02-866	205	18	higher	high	ADJ
ajis02-866	205	19	than	than	ADP
ajis02-866	205	20	the	the	DET
ajis02-866	205	21	loadings	loading	NOUN
ajis02-866	205	22	of	of	ADP
ajis02-866	205	23	any	any	DET
ajis02-866	205	24	other	other	ADJ
ajis02-866	205	25	,	,	PUNCT
ajis02-866	205	26	and	and	CCONJ
ajis02-866	205	27	the	the	DET
ajis02-866	205	28	same	same	ADJ
ajis02-866	205	29	indicators	indicator	NOUN
ajis02-866	205	30	loaded	load	VERB
ajis02-866	205	31	more	more	ADV
ajis02-866	205	32	highly	highly	ADV
ajis02-866	205	33	on	on	ADP
ajis02-866	205	34	their	their	PRON
ajis02-866	205	35	intended	intend	VERB
ajis02-866	205	36	construct	construct	NOUN
ajis02-866	205	37	than	than	ADP
ajis02-866	205	38	on	on	ADP
ajis02-866	205	39	any	any	DET
ajis02-866	205	40	other	other	ADJ
ajis02-866	205	41	,	,	PUNCT
ajis02-866	205	42	lending	lend	VERB
ajis02-866	205	43	support	support	NOUN
ajis02-866	205	44	to	to	ADP
ajis02-866	205	45	the	the	DET
ajis02-866	205	46	discriminant	discriminant	NOUN
ajis02-866	205	47	validly	validly	ADV
ajis02-866	205	48	.	.	PUNCT
ajis02-866	206	1	however	however	ADV
ajis02-866	206	2	,	,	PUNCT
ajis02-866	206	3	as	as	SCONJ
ajis02-866	206	4	seen	see	VERB
ajis02-866	206	5	in	in	ADP
ajis02-866	206	6	appendix	appendix	ADJ
ajis02-866	206	7	e	e	NOUN
ajis02-866	206	8	,	,	PUNCT
ajis02-866	206	9	the	the	DET
ajis02-866	206	10	average	average	ADJ
ajis02-866	206	11	variance	variance	NOUN
ajis02-866	206	12	extracted	extract	VERB
ajis02-866	206	13	(	(	PUNCT
ajis02-866	206	14	ave	ave	PROPN
ajis02-866	206	15	)	)	PUNCT
ajis02-866	206	16	of	of	ADP
ajis02-866	206	17	the	the	DET
ajis02-866	206	18	latent	latent	NOUN
ajis02-866	206	19	variable	variable	NOUN
ajis02-866	206	20	“	"	PUNCT
ajis02-866	206	21	perceived	perceive	VERB
ajis02-866	206	22	responsiveness	responsiveness	NOUN
ajis02-866	206	23	”	"	PUNCT
ajis02-866	206	24	was	be	AUX
ajis02-866	206	25	slightly	slightly	ADV
ajis02-866	206	26	lower	low	ADJ
ajis02-866	206	27	than	than	ADP
ajis02-866	206	28	the	the	DET
ajis02-866	206	29	correlation	correlation	NOUN
ajis02-866	206	30	between	between	ADP
ajis02-866	206	31	this	this	PRON
ajis02-866	206	32	and	and	CCONJ
ajis02-866	206	33	the	the	DET
ajis02-866	206	34	other	other	ADJ
ajis02-866	206	35	latent	latent	ADJ
ajis02-866	206	36	variable	variable	NOUN
ajis02-866	206	37	“	"	PUNCT
ajis02-866	206	38	sensing	sense	VERB
ajis02-866	206	39	/	/	SYM
ajis02-866	206	40	use	use	NOUN
ajis02-866	206	41	”	"	PUNCT
ajis02-866	206	42	.	.	PUNCT
ajis02-866	207	1	overall	overall	ADV
ajis02-866	207	2	,	,	PUNCT
ajis02-866	207	3	the	the	DET
ajis02-866	207	4	discriminant	discriminant	NOUN
ajis02-866	207	5	and	and	CCONJ
ajis02-866	207	6	convergent	convergent	ADJ
ajis02-866	207	7	validity	validity	NOUN
ajis02-866	207	8	of	of	ADP
ajis02-866	207	9	the	the	DET
ajis02-866	207	10	model	model	NOUN
ajis02-866	207	11	were	be	AUX
ajis02-866	207	12	acceptable	acceptable	ADJ
ajis02-866	207	13	.	.	PUNCT
ajis02-866	208	1	further	far	ADV
ajis02-866	208	2	,	,	PUNCT
ajis02-866	208	3	we	we	PRON
ajis02-866	208	4	calculated	calculate	VERB
ajis02-866	208	5	the	the	DET
ajis02-866	208	6	composite	composite	ADJ
ajis02-866	208	7	reliability	reliability	NOUN
ajis02-866	208	8	and	and	CCONJ
ajis02-866	208	9	cronbach	cronbach	VERB
ajis02-866	208	10	’s	’s	PART
ajis02-866	208	11	alpha	alpha	NOUN
ajis02-866	208	12	for	for	ADP
ajis02-866	208	13	each	each	DET
ajis02-866	208	14	construct	construct	NOUN
ajis02-866	208	15	to	to	PART
ajis02-866	208	16	examine	examine	VERB
ajis02-866	208	17	the	the	DET
ajis02-866	208	18	internal	internal	ADJ
ajis02-866	208	19	consistency	consistency	NOUN
ajis02-866	208	20	of	of	ADP
ajis02-866	208	21	the	the	DET
ajis02-866	208	22	constructs	construct	NOUN
ajis02-866	208	23	,	,	PUNCT
ajis02-866	208	24	and	and	CCONJ
ajis02-866	208	25	all	all	PRON
ajis02-866	208	26	met	meet	VERB
ajis02-866	208	27	the	the	DET
ajis02-866	208	28	suggested	suggest	VERB
ajis02-866	208	29	tolerances	tolerance	NOUN
ajis02-866	208	30	of	of	ADP
ajis02-866	208	31	>	>	X
ajis02-866	208	32	0.70	0.70	NUM
ajis02-866	208	33	(	(	PUNCT
ajis02-866	208	34	fornell	fornell	NOUN
ajis02-866	208	35	and	and	CCONJ
ajis02-866	208	36	larcker	larcker	NOUN
ajis02-866	208	37	1981	1981	NUM
ajis02-866	208	38	)	)	PUNCT
ajis02-866	208	39	(	(	PUNCT
ajis02-866	208	40	see	see	VERB
ajis02-866	208	41	appendix	appendix	NOUN
ajis02-866	208	42	e	e	NOUN
ajis02-866	208	43	)	)	PUNCT
ajis02-866	208	44	.	.	PUNCT
ajis02-866	209	1	we	we	PRON
ajis02-866	209	2	next	next	ADV
ajis02-866	209	3	analyzed	analyze	VERB
ajis02-866	209	4	the	the	DET
ajis02-866	209	5	structural	structural	ADJ
ajis02-866	209	6	model	model	NOUN
ajis02-866	209	7	to	to	PART
ajis02-866	209	8	see	see	VERB
ajis02-866	209	9	the	the	DET
ajis02-866	209	10	significance	significance	NOUN
ajis02-866	209	11	and	and	CCONJ
ajis02-866	209	12	strength	strength	NOUN
ajis02-866	209	13	of	of	ADP
ajis02-866	209	14	the	the	DET
ajis02-866	209	15	relationships	relationship	NOUN
ajis02-866	209	16	between	between	ADP
ajis02-866	209	17	the	the	DET
ajis02-866	209	18	constructs	construct	NOUN
ajis02-866	209	19	using	use	VERB
ajis02-866	209	20	a	a	DET
ajis02-866	209	21	pls	pls	NOUN
ajis02-866	209	22	model	model	NOUN
ajis02-866	209	23	and	and	CCONJ
ajis02-866	209	24	smartpls	smartpls	PROPN
ajis02-866	209	25	software	software	NOUN
ajis02-866	209	26	.	.	PUNCT
ajis02-866	210	1	we	we	PRON
ajis02-866	210	2	examined	examine	VERB
ajis02-866	210	3	the	the	DET
ajis02-866	210	4	standardized	standardized	ADJ
ajis02-866	210	5	path	path	NOUN
ajis02-866	210	6	coefficients	coefficient	NOUN
ajis02-866	210	7	,	,	PUNCT
ajis02-866	210	8	path	path	NOUN
ajis02-866	210	9	significance	significance	NOUN
ajis02-866	210	10	and	and	CCONJ
ajis02-866	210	11	variance	variance	NOUN
ajis02-866	210	12	explained	explain	VERB
ajis02-866	210	13	(	(	PUNCT
ajis02-866	210	14	r2	r2	PROPN
ajis02-866	210	15	)	)	PUNCT
ajis02-866	210	16	to	to	PART
ajis02-866	210	17	test	test	VERB
ajis02-866	210	18	the	the	DET
ajis02-866	210	19	predictive	predictive	ADJ
ajis02-866	210	20	power	power	NOUN
ajis02-866	210	21	of	of	ADP
ajis02-866	210	22	the	the	DET
ajis02-866	210	23	model	model	NOUN
ajis02-866	210	24	.	.	PUNCT
ajis02-866	211	1	the	the	DET
ajis02-866	211	2	path	path	NOUN
ajis02-866	211	3	between	between	ADP
ajis02-866	211	4	sensing	sense	VERB
ajis02-866	211	5	(	(	PUNCT
ajis02-866	211	6	customer	customer	NOUN
ajis02-866	211	7	’s	’s	PART
ajis02-866	211	8	use	use	NOUN
ajis02-866	211	9	of	of	ADP
ajis02-866	211	10	u	u	NOUN
ajis02-866	211	11	-	-	NOUN
ajis02-866	211	12	crm	crm	NOUN
ajis02-866	211	13	)	)	PUNCT
ajis02-866	211	14	and	and	CCONJ
ajis02-866	211	15	responsiveness	responsiveness	NOUN
ajis02-866	211	16	(	(	PUNCT
ajis02-866	211	17	customer	customer	NOUN
ajis02-866	211	18	-	-	PUNCT
ajis02-866	211	19	perceived	perceive	VERB
ajis02-866	211	20	firm	firm	NOUN
ajis02-866	211	21	’s	’s	PART
ajis02-866	211	22	responsiveness	responsiveness	NOUN
ajis02-866	211	23	)	)	PUNCT
ajis02-866	211	24	showed	show	VERB
ajis02-866	211	25	a	a	DET
ajis02-866	211	26	strong	strong	ADJ
ajis02-866	211	27	and	and	CCONJ
ajis02-866	211	28	significant	significant	ADJ
ajis02-866	211	29	positive	positive	ADJ
ajis02-866	211	30	relationship	relationship	NOUN
ajis02-866	211	31	(	(	PUNCT
ajis02-866	211	32	β=0.763	β=0.763	X
ajis02-866	211	33	,	,	PUNCT
ajis02-866	211	34	p<0.001	p<0.001	PROPN
ajis02-866	211	35	)	)	PUNCT
ajis02-866	211	36	,	,	PUNCT
ajis02-866	211	37	with	with	ADP
ajis02-866	211	38	customer	customer	NOUN
ajis02-866	211	39	’s	’s	PART
ajis02-866	211	40	use	use	NOUN
ajis02-866	211	41	of	of	ADP
ajis02-866	211	42	u	u	NOUN
ajis02-866	211	43	-	-	PROPN
ajis02-866	211	44	crm	crm	PROPN
ajis02-866	211	45	(	(	PUNCT
ajis02-866	211	46	sensing	sense	VERB
ajis02-866	211	47	)	)	PUNCT
ajis02-866	211	48	explaining	explain	VERB
ajis02-866	211	49	58.2	58.2	NUM
ajis02-866	211	50	%	%	NOUN
ajis02-866	211	51	of	of	ADP
ajis02-866	211	52	the	the	DET
ajis02-866	211	53	variance	variance	NOUN
ajis02-866	211	54	(	(	PUNCT
ajis02-866	211	55	r2	r2	PROPN
ajis02-866	211	56	)	)	PUNCT
ajis02-866	211	57	in	in	ADP
ajis02-866	211	58	customer	customer	NOUN
ajis02-866	211	59	-	-	PUNCT
ajis02-866	211	60	perceived	perceive	VERB
ajis02-866	211	61	firm	firm	NOUN
ajis02-866	211	62	’s	’s	PART
ajis02-866	211	63	responsiveness	responsiveness	NOUN
ajis02-866	211	64	(	(	PUNCT
ajis02-866	211	65	responding	respond	VERB
ajis02-866	211	66	)	)	PUNCT
ajis02-866	211	67	.	.	PUNCT
ajis02-866	212	1	hypotheses	hypothesis	NOUN
ajis02-866	212	2	testing	test	VERB
ajis02-866	212	3	agility	agility	NOUN
ajis02-866	212	4	alignment	alignment	NOUN
ajis02-866	212	5	as	as	ADP
ajis02-866	212	6	matching	match	VERB
ajis02-866	212	7	we	we	PRON
ajis02-866	212	8	used	use	VERB
ajis02-866	212	9	polynomial	polynomial	ADJ
ajis02-866	212	10	regression	regression	NOUN
ajis02-866	212	11	to	to	PART
ajis02-866	212	12	test	test	VERB
ajis02-866	212	13	the	the	DET
ajis02-866	212	14	hypothesis	hypothesis	NOUN
ajis02-866	212	15	involving	involve	VERB
ajis02-866	212	16	agility	agility	NOUN
ajis02-866	212	17	alignment	alignment	NOUN
ajis02-866	212	18	as	as	ADP
ajis02-866	212	19	matching	match	VERB
ajis02-866	212	20	(	(	PUNCT
ajis02-866	212	21	h1	h1	PROPN
ajis02-866	212	22	)	)	PUNCT
ajis02-866	212	23	.	.	PUNCT
ajis02-866	213	1	our	our	PRON
ajis02-866	213	2	decision	decision	NOUN
ajis02-866	213	3	to	to	PART
ajis02-866	213	4	use	use	VERB
ajis02-866	213	5	polynomial	polynomial	ADJ
ajis02-866	213	6	regression	regression	NOUN
ajis02-866	213	7	was	be	AUX
ajis02-866	213	8	mainly	mainly	ADV
ajis02-866	213	9	influenced	influence	VERB
ajis02-866	213	10	by	by	ADP
ajis02-866	213	11	the	the	DET
ajis02-866	213	12	non	non	ADJ
ajis02-866	213	13	-	-	ADJ
ajis02-866	213	14	linear	linear	ADJ
ajis02-866	213	15	and	and	CCONJ
ajis02-866	213	16	asymmetric	asymmetric	ADJ
ajis02-866	213	17	nature	nature	NOUN
ajis02-866	213	18	of	of	ADP
ajis02-866	213	19	the	the	DET
ajis02-866	213	20	customer	customer	NOUN
ajis02-866	213	21	satisfaction	satisfaction	NOUN
ajis02-866	213	22	variable	variable	NOUN
ajis02-866	213	23	as	as	SCONJ
ajis02-866	213	24	documented	document	VERB
ajis02-866	213	25	in	in	ADP
ajis02-866	213	26	the	the	DET
ajis02-866	213	27	marketing	marketing	NOUN
ajis02-866	213	28	literature	literature	NOUN
ajis02-866	213	29	(	(	PUNCT
ajis02-866	213	30	anderson	anderson	PROPN
ajis02-866	213	31	and	and	CCONJ
ajis02-866	213	32	sullivan	sullivan	PROPN
ajis02-866	213	33	1993	1993	NUM
ajis02-866	213	34	;	;	PUNCT
ajis02-866	213	35	cheung	cheung	PROPN
ajis02-866	213	36	and	and	CCONJ
ajis02-866	213	37	lee	lee	PROPN
ajis02-866	213	38	2009	2009	NUM
ajis02-866	213	39	)	)	PUNCT
ajis02-866	213	40	.	.	PUNCT
ajis02-866	214	1	further	far	ADV
ajis02-866	214	2	,	,	PUNCT
ajis02-866	214	3	the	the	DET
ajis02-866	214	4	use	use	NOUN
ajis02-866	214	5	of	of	ADP
ajis02-866	214	6	response	response	NOUN
ajis02-866	214	7	surface	surface	NOUN
ajis02-866	214	8	methodology	methodology	NOUN
ajis02-866	214	9	in	in	ADP
ajis02-866	214	10	the	the	DET
ajis02-866	214	11	interpretation	interpretation	NOUN
ajis02-866	214	12	of	of	ADP
ajis02-866	214	13	the	the	DET
ajis02-866	214	14	surface	surface	NOUN
ajis02-866	214	15	created	create	VERB
ajis02-866	214	16	by	by	ADP
ajis02-866	214	17	polynomial	polynomial	ADJ
ajis02-866	214	18	regression	regression	NOUN
ajis02-866	214	19	was	be	AUX
ajis02-866	214	20	influenced	influence	VERB
ajis02-866	214	21	by	by	ADP
ajis02-866	214	22	its	its	PRON
ajis02-866	214	23	suitability	suitability	NOUN
ajis02-866	214	24	to	to	PART
ajis02-866	214	25	interpret	interpret	VERB
ajis02-866	214	26	the	the	DET
ajis02-866	214	27	three	three	NUM
ajis02-866	214	28	-	-	PUNCT
ajis02-866	214	29	dimensional	dimensional	ADJ
ajis02-866	214	30	relationship	relationship	NOUN
ajis02-866	214	31	between	between	ADP
ajis02-866	214	32	two	two	NUM
ajis02-866	214	33	independent	independent	ADJ
ajis02-866	214	34	variables	variable	NOUN
ajis02-866	214	35	(	(	PUNCT
ajis02-866	214	36	sensing	sense	VERB
ajis02-866	214	37	and	and	CCONJ
ajis02-866	214	38	responding	respond	VERB
ajis02-866	214	39	)	)	PUNCT
ajis02-866	214	40	with	with	ADP
ajis02-866	214	41	one	one	NUM
ajis02-866	214	42	outcome	outcome	NOUN
ajis02-866	214	43	variable	variable	NOUN
ajis02-866	214	44	(	(	PUNCT
ajis02-866	214	45	customer	customer	NOUN
ajis02-866	214	46	satisfaction	satisfaction	NOUN
ajis02-866	214	47	)	)	PUNCT
ajis02-866	214	48	.	.	PUNCT
ajis02-866	215	1	with	with	ADP
ajis02-866	215	2	polynomial	polynomial	ADJ
ajis02-866	215	3	regression	regression	NOUN
ajis02-866	215	4	equations	equation	NOUN
ajis02-866	215	5	,	,	PUNCT
ajis02-866	215	6	a	a	DET
ajis02-866	215	7	researcher	researcher	NOUN
ajis02-866	215	8	is	be	AUX
ajis02-866	215	9	able	able	ADJ
ajis02-866	215	10	to	to	PART
ajis02-866	215	11	perform	perform	VERB
ajis02-866	215	12	direct	direct	ADJ
ajis02-866	215	13	tests	test	NOUN
ajis02-866	215	14	of	of	ADP
ajis02-866	215	15	theoretical	theoretical	ADJ
ajis02-866	215	16	models	model	NOUN
ajis02-866	215	17	relevant	relevant	ADJ
ajis02-866	215	18	to	to	ADP
ajis02-866	215	19	the	the	DET
ajis02-866	215	20	study	study	NOUN
ajis02-866	215	21	of	of	ADP
ajis02-866	215	22	alignment	alignment	NOUN
ajis02-866	215	23	(	(	PUNCT
ajis02-866	215	24	edwards	edwards	PROPN
ajis02-866	215	25	1994	1994	NUM
ajis02-866	215	26	;	;	PUNCT
ajis02-866	215	27	edwards	edwards	PROPN
ajis02-866	215	28	and	and	CCONJ
ajis02-866	215	29	parry	parry	VERB
ajis02-866	215	30	1993	1993	NUM
ajis02-866	215	31	;	;	PUNCT
ajis02-866	215	32	roberts	roberts	PROPN
ajis02-866	215	33	and	and	CCONJ
ajis02-866	215	34	grover	grover	PROPN
ajis02-866	215	35	2012a	2012a	NUM
ajis02-866	215	36	)	)	PUNCT
ajis02-866	215	37	.	.	PUNCT
ajis02-866	216	1	following	follow	VERB
ajis02-866	216	2	which	which	PRON
ajis02-866	216	3	,	,	PUNCT
ajis02-866	216	4	we	we	PRON
ajis02-866	216	5	used	use	VERB
ajis02-866	216	6	the	the	DET
ajis02-866	216	7	polynomial	polynomial	ADJ
ajis02-866	216	8	regression	regression	NOUN
ajis02-866	216	9	equation	equation	NOUN
ajis02-866	216	10	below	below	ADV
ajis02-866	216	11	to	to	PART
ajis02-866	216	12	test	test	VERB
ajis02-866	216	13	our	our	PRON
ajis02-866	216	14	first	first	ADJ
ajis02-866	216	15	hypothesis	hypothesis	NOUN
ajis02-866	216	16	,	,	PUNCT
ajis02-866	216	17	“	"	PUNCT
ajis02-866	216	18	agility	agility	NOUN
ajis02-866	216	19	alignment	alignment	NOUN
ajis02-866	216	20	is	be	AUX
ajis02-866	216	21	positively	positively	ADV
ajis02-866	216	22	related	relate	VERB
ajis02-866	216	23	to	to	ADP
ajis02-866	216	24	customer	customer	NOUN
ajis02-866	216	25	satisfaction	satisfaction	NOUN
ajis02-866	216	26	,	,	PUNCT
ajis02-866	216	27	such	such	ADJ
ajis02-866	216	28	that	that	SCONJ
ajis02-866	216	29	firms	firm	NOUN
ajis02-866	216	30	with	with	ADP
ajis02-866	216	31	high	high	ADJ
ajis02-866	216	32	(	(	PUNCT
ajis02-866	216	33	low	low	ADJ
ajis02-866	216	34	)	)	PUNCT
ajis02-866	216	35	sensing	sense	VERB
ajis02-866	216	36	capabilities	capability	NOUN
ajis02-866	216	37	and	and	CCONJ
ajis02-866	216	38	high	high	ADJ
ajis02-866	216	39	(	(	PUNCT
ajis02-866	216	40	low	low	ADV
ajis02-866	216	41	)	)	PUNCT
ajis02-866	216	42	responding	respond	VERB
ajis02-866	216	43	capabilities	capability	NOUN
ajis02-866	216	44	will	will	AUX
ajis02-866	216	45	have	have	VERB
ajis02-866	216	46	more	more	ADJ
ajis02-866	216	47	(	(	PUNCT
ajis02-866	216	48	less	less	ADJ
ajis02-866	216	49	)	)	PUNCT
ajis02-866	216	50	satisfied	satisfied	ADJ
ajis02-866	216	51	customers	customer	NOUN
ajis02-866	216	52	”	"	PUNCT
ajis02-866	216	53	:	:	PUNCT
ajis02-866	217	1	customer	customer	NOUN
ajis02-866	217	2	satisfaction	satisfaction	NOUN
ajis02-866	217	3	=	=	PUNCT
ajis02-866	217	4	ƒ	ƒ	X
ajis02-866	217	5	(	(	PUNCT
ajis02-866	217	6	customer	customer	NOUN
ajis02-866	217	7	sensing	sensing	NOUN
ajis02-866	217	8	*	*	NOUN
ajis02-866	217	9	,	,	PUNCT
ajis02-866	217	10	customer	customer	NOUN
ajis02-866	217	11	responding	respond	VERB
ajis02-866	217	12	*	*	NOUN
ajis02-866	217	13	*	*	NOUN
ajis02-866	217	14	)	)	PUNCT
ajis02-866	217	15	z	z	NOUN
ajis02-866	218	1	=	=	PUNCT
ajis02-866	218	2	β0	β0	PROPN
ajis02-866	219	1	+	+	CCONJ
ajis02-866	219	2	β1cs	β1cs	PUNCT
ajis02-866	219	3	*	*	PUNCT
ajis02-866	219	4	+	+	NUM
ajis02-866	219	5	β2	β2	ADJ
ajis02-866	219	6	cr	cr	ADP
ajis02-866	219	7	*	*	PROPN
ajis02-866	219	8	*	*	PROPN
ajis02-866	220	1	+	+	CCONJ
ajis02-866	220	2	β3	β3	VERB
ajis02-866	220	3	cs2	cs2	NOUN
ajis02-866	220	4	+	+	CCONJ
ajis02-866	220	5	β4	β4	PROPN
ajis02-866	220	6	(	(	PUNCT
ajis02-866	220	7	cs	cs	PROPN
ajis02-866	220	8	x	x	PROPN
ajis02-866	220	9	cr	cr	PROPN
ajis02-866	220	10	)	)	PUNCT
ajis02-866	220	11	+	+	CCONJ
ajis02-866	220	12	β5	β5	NOUN
ajis02-866	220	13	cr2	cr2	NOUN
ajis02-866	220	14	+	+	CCONJ
ajis02-866	220	15	e	e	X
ajis02-866	220	16	where	where	SCONJ
ajis02-866	220	17	,	,	PUNCT
ajis02-866	220	18	in	in	ADP
ajis02-866	220	19	this	this	DET
ajis02-866	220	20	study	study	NOUN
ajis02-866	220	21	*	*	PUNCT
ajis02-866	220	22	cs	cs	X
ajis02-866	220	23	=	=	NOUN
ajis02-866	220	24	extent	extent	NOUN
ajis02-866	220	25	to	to	PART
ajis02-866	220	26	which	which	PRON
ajis02-866	220	27	customer	customer	NOUN
ajis02-866	220	28	’s	’s	PART
ajis02-866	220	29	use	use	NOUN
ajis02-866	220	30	of	of	ADP
ajis02-866	220	31	u	u	NOUN
ajis02-866	220	32	-	-	PROPN
ajis02-866	220	33	crm	crm	ADJ
ajis02-866	220	34	,	,	PUNCT
ajis02-866	220	35	*	*	PUNCT
ajis02-866	220	36	*	*	PUNCT
ajis02-866	220	37	cr	cr	NOUN
ajis02-866	220	38	=	=	SYM
ajis02-866	220	39	customer	customer	NOUN
ajis02-866	220	40	-	-	PUNCT
ajis02-866	220	41	perceived	perceive	VERB
ajis02-866	220	42	firm	firm	ADJ
ajis02-866	220	43	responsiveness	responsiveness	NOUN
ajis02-866	220	44	.	.	PUNCT
ajis02-866	221	1	table	table	NOUN
ajis02-866	221	2	1	1	NUM
ajis02-866	221	3	summarizes	summarize	VERB
ajis02-866	221	4	our	our	PRON
ajis02-866	221	5	results	result	NOUN
ajis02-866	221	6	.	.	PUNCT
ajis02-866	222	1	australasian	australasian	ADJ
ajis02-866	222	2	journal	journal	NOUN
ajis02-866	222	3	of	of	ADP
ajis02-866	222	4	information	information	NOUN
ajis02-866	222	5	systems	system	NOUN
ajis02-866	222	6	volume	volume	NOUN
ajis02-866	222	7	18	18	NUM
ajis02-866	222	8	number	number	NOUN
ajis02-866	222	9	2	2	NUM
ajis02-866	222	10	2014	2014	NUM
ajis02-866	222	11	121	121	NUM
ajis02-866	222	12	beta	beta	ADJ
ajis02-866	222	13	coefficient	coefficient	NOUN
ajis02-866	222	14	/	/	SYM
ajis02-866	222	15	unstandardized	unstandardized	ADJ
ajis02-866	222	16	regression	regression	NOUN
ajis02-866	222	17	coefficients	coefficient	NOUN
ajis02-866	222	18	intercept	intercept	NOUN
ajis02-866	222	19	/	/	SYM
ajis02-866	222	20	constant	constant	ADJ
ajis02-866	222	21	4.954	4.954	NUM
ajis02-866	222	22	customer	customer	NOUN
ajis02-866	222	23	sensing	sense	VERB
ajis02-866	222	24	capability	capability	NOUN
ajis02-866	222	25	(	(	PUNCT
ajis02-866	222	26	cs	cs	PROPN
ajis02-866	222	27	)	)	PUNCT
ajis02-866	222	28	(	(	PUNCT
ajis02-866	222	29	we	we	PRON
ajis02-866	222	30	surrogate	surrogate	VERB
ajis02-866	222	31	this	this	PRON
ajis02-866	222	32	to	to	ADP
ajis02-866	222	33	customer	customer	NOUN
ajis02-866	222	34	’s	’s	PART
ajis02-866	222	35	use	use	NOUN
ajis02-866	222	36	of	of	ADP
ajis02-866	222	37	u	u	NOUN
ajis02-866	222	38	-	-	NOUN
ajis02-866	222	39	crm	crm	NOUN
ajis02-866	222	40	)	)	PUNCT
ajis02-866	222	41	0.124	0.124	NUM
ajis02-866	222	42	*	*	PUNCT
ajis02-866	222	43	*	*	PUNCT
ajis02-866	222	44	customer	customer	NOUN
ajis02-866	222	45	responding	respond	VERB
ajis02-866	222	46	capability	capability	NOUN
ajis02-866	222	47	(	(	PUNCT
ajis02-866	222	48	cr	cr	NOUN
ajis02-866	222	49	)	)	PUNCT
ajis02-866	222	50	(	(	PUNCT
ajis02-866	222	51	we	we	PRON
ajis02-866	222	52	use	use	VERB
ajis02-866	222	53	perceived	perceive	VERB
ajis02-866	222	54	responsiveness	responsiveness	NOUN
ajis02-866	222	55	here	here	ADV
ajis02-866	222	56	)	)	PUNCT
ajis02-866	223	1	0.698	0.698	NUM
ajis02-866	223	2	*	*	PUNCT
ajis02-866	223	3	cs2	cs2	NOUN
ajis02-866	223	4	-0.026	-0.026	X
ajis02-866	223	5	cs*cr	cs*cr	NOUN
ajis02-866	223	6	0.093	0.093	NUM
ajis02-866	223	7	*	*	PUNCT
ajis02-866	223	8	*	*	PUNCT
ajis02-866	224	1	cr2	cr2	PROPN
ajis02-866	224	2	0.027	0.027	NUM
ajis02-866	224	3	*	*	PUNCT
ajis02-866	224	4	p<0.0001	p<0.0001	NOUN
ajis02-866	224	5	,	,	PUNCT
ajis02-866	224	6	*	*	PUNCT
ajis02-866	224	7	*	*	NOUN
ajis02-866	224	8	p<0.05	p<0.05	NOUN
ajis02-866	224	9	table	table	NOUN
ajis02-866	224	10	1	1	NUM
ajis02-866	224	11	.	.	PUNCT
ajis02-866	224	12	results	result	NOUN
ajis02-866	224	13	of	of	ADP
ajis02-866	224	14	polynomial	polynomial	ADJ
ajis02-866	224	15	regression	regression	NOUN
ajis02-866	224	16	analysis	analysis	NOUN
ajis02-866	225	1	the	the	DET
ajis02-866	225	2	response	response	NOUN
ajis02-866	225	3	surface	surface	NOUN
ajis02-866	225	4	methodology	methodology	NOUN
ajis02-866	225	5	(	(	PUNCT
ajis02-866	225	6	khuri	khuri	NOUN
ajis02-866	225	7	and	and	CCONJ
ajis02-866	225	8	cornell	cornell	PROPN
ajis02-866	225	9	1987	1987	NUM
ajis02-866	225	10	)	)	PUNCT
ajis02-866	225	11	provides	provide	VERB
ajis02-866	225	12	the	the	DET
ajis02-866	225	13	basis	basis	NOUN
ajis02-866	225	14	required	require	VERB
ajis02-866	225	15	for	for	ADP
ajis02-866	225	16	testing	testing	NOUN
ajis02-866	225	17	and	and	CCONJ
ajis02-866	225	18	interpreting	interpret	VERB
ajis02-866	225	19	the	the	DET
ajis02-866	225	20	features	feature	NOUN
ajis02-866	225	21	of	of	ADP
ajis02-866	225	22	surfaces	surface	NOUN
ajis02-866	225	23	corresponding	correspond	VERB
ajis02-866	225	24	to	to	ADP
ajis02-866	225	25	polynomial	polynomial	ADJ
ajis02-866	225	26	quadratic	quadratic	ADJ
ajis02-866	225	27	regression	regression	NOUN
ajis02-866	225	28	equations	equation	NOUN
ajis02-866	225	29	.	.	PUNCT
ajis02-866	226	1	the	the	DET
ajis02-866	226	2	combination	combination	NOUN
ajis02-866	226	3	provides	provide	VERB
ajis02-866	226	4	the	the	DET
ajis02-866	226	5	sophisticated	sophisticated	ADJ
ajis02-866	226	6	statistical	statistical	ADJ
ajis02-866	226	7	nuance	nuance	NOUN
ajis02-866	226	8	required	require	VERB
ajis02-866	226	9	to	to	PART
ajis02-866	226	10	examine	examine	VERB
ajis02-866	226	11	the	the	DET
ajis02-866	226	12	extent	extent	NOUN
ajis02-866	226	13	to	to	PART
ajis02-866	226	14	which	which	DET
ajis02-866	226	15	combination	combination	NOUN
ajis02-866	226	16	of	of	ADP
ajis02-866	226	17	two	two	NUM
ajis02-866	226	18	predictor	predictor	NOUN
ajis02-866	226	19	variables	variable	NOUN
ajis02-866	226	20	relate	relate	VERB
ajis02-866	226	21	to	to	ADP
ajis02-866	226	22	an	an	DET
ajis02-866	226	23	outcome	outcome	NOUN
ajis02-866	226	24	variable	variable	NOUN
ajis02-866	226	25	,	,	PUNCT
ajis02-866	226	26	in	in	ADP
ajis02-866	226	27	particular	particular	ADJ
ajis02-866	226	28	when	when	SCONJ
ajis02-866	226	29	the	the	DET
ajis02-866	226	30	discrepancy	discrepancy	NOUN
ajis02-866	226	31	(	(	PUNCT
ajis02-866	226	32	or	or	CCONJ
ajis02-866	226	33	match	match	VERB
ajis02-866	226	34	)	)	PUNCT
ajis02-866	226	35	between	between	ADP
ajis02-866	226	36	the	the	DET
ajis02-866	226	37	two	two	NUM
ajis02-866	226	38	predictor	predictor	NOUN
ajis02-866	226	39	variables	variable	NOUN
ajis02-866	226	40	is	be	AUX
ajis02-866	226	41	a	a	DET
ajis02-866	226	42	fundamental	fundamental	ADJ
ajis02-866	226	43	consideration	consideration	NOUN
ajis02-866	226	44	(	(	PUNCT
ajis02-866	226	45	shanock	shanock	NOUN
ajis02-866	226	46	et	et	PROPN
ajis02-866	226	47	al	al	PROPN
ajis02-866	226	48	.	.	PROPN
ajis02-866	226	49	2010	2010	NUM
ajis02-866	226	50	)	)	PUNCT
ajis02-866	226	51	.	.	PUNCT
ajis02-866	227	1	figure	figure	NOUN
ajis02-866	227	2	2	2	NUM
ajis02-866	227	3	depicts	depict	VERB
ajis02-866	227	4	a	a	DET
ajis02-866	227	5	response	response	NOUN
ajis02-866	227	6	surface	surface	NOUN
ajis02-866	227	7	for	for	ADP
ajis02-866	227	8	agility	agility	NOUN
ajis02-866	227	9	alignment	alignment	NOUN
ajis02-866	227	10	;	;	PUNCT
ajis02-866	227	11	that	that	PRON
ajis02-866	227	12	is	be	AUX
ajis02-866	227	13	,	,	PUNCT
ajis02-866	227	14	alignment	alignment	ADJ
ajis02-866	227	15	between	between	ADP
ajis02-866	227	16	sensing	sense	VERB
ajis02-866	227	17	(	(	PUNCT
ajis02-866	227	18	using	use	VERB
ajis02-866	227	19	the	the	DET
ajis02-866	227	20	surrogate	surrogate	ADJ
ajis02-866	227	21	measure	measure	NOUN
ajis02-866	227	22	of	of	ADP
ajis02-866	227	23	u	u	NOUN
ajis02-866	227	24	-	-	ADJ
ajis02-866	227	25	crm	crm	ADJ
ajis02-866	227	26	use	use	NOUN
ajis02-866	227	27	)	)	PUNCT
ajis02-866	227	28	and	and	CCONJ
ajis02-866	227	29	responding	respond	VERB
ajis02-866	227	30	(	(	PUNCT
ajis02-866	227	31	through	through	ADP
ajis02-866	227	32	the	the	DET
ajis02-866	227	33	customer	customer	NOUN
ajis02-866	227	34	-	-	PUNCT
ajis02-866	227	35	perceived	perceive	VERB
ajis02-866	227	36	firm	firm	NOUN
ajis02-866	227	37	’s	’s	PART
ajis02-866	227	38	responsiveness	responsiveness	NOUN
ajis02-866	227	39	)	)	PUNCT
ajis02-866	227	40	as	as	SCONJ
ajis02-866	227	41	it	it	PRON
ajis02-866	227	42	relates	relate	VERB
ajis02-866	227	43	to	to	ADP
ajis02-866	227	44	customer	customer	NOUN
ajis02-866	227	45	satisfaction	satisfaction	NOUN
ajis02-866	227	46	.	.	PUNCT
ajis02-866	228	1	first	first	ADV
ajis02-866	228	2	,	,	PUNCT
ajis02-866	228	3	we	we	PRON
ajis02-866	228	4	examined	examine	VERB
ajis02-866	228	5	the	the	DET
ajis02-866	228	6	effect	effect	NOUN
ajis02-866	228	7	of	of	ADP
ajis02-866	228	8	the	the	DET
ajis02-866	228	9	agreement	agreement	NOUN
ajis02-866	228	10	between	between	ADP
ajis02-866	228	11	two	two	NUM
ajis02-866	228	12	predictor	predictor	NOUN
ajis02-866	228	13	variables	variable	NOUN
ajis02-866	228	14	–	–	PUNCT
ajis02-866	228	15	sensing	sense	VERB
ajis02-866	228	16	and	and	CCONJ
ajis02-866	228	17	responding	respond	VERB
ajis02-866	228	18	–	–	PUNCT
ajis02-866	228	19	on	on	ADP
ajis02-866	228	20	the	the	DET
ajis02-866	228	21	outcome	outcome	NOUN
ajis02-866	228	22	variable	variable	NOUN
ajis02-866	228	23	–	–	PUNCT
ajis02-866	228	24	customer	customer	NOUN
ajis02-866	228	25	satisfaction	satisfaction	NOUN
ajis02-866	228	26	.	.	PUNCT
ajis02-866	229	1	as	as	SCONJ
ajis02-866	229	2	displayed	display	VERB
ajis02-866	229	3	in	in	ADP
ajis02-866	229	4	figure	figure	NOUN
ajis02-866	229	5	2	2	NUM
ajis02-866	229	6	,	,	PUNCT
ajis02-866	229	7	customer	customer	NOUN
ajis02-866	229	8	satisfaction	satisfaction	NOUN
ajis02-866	229	9	is	be	AUX
ajis02-866	229	10	significantly	significantly	ADV
ajis02-866	229	11	higher	high	ADJ
ajis02-866	229	12	and	and	CCONJ
ajis02-866	229	13	changes	change	NOUN
ajis02-866	229	14	in	in	ADP
ajis02-866	229	15	a	a	DET
ajis02-866	229	16	curvilinear	curvilinear	ADJ
ajis02-866	229	17	manner	manner	NOUN
ajis02-866	229	18	when	when	SCONJ
ajis02-866	229	19	they	they	PRON
ajis02-866	229	20	are	be	AUX
ajis02-866	229	21	aligned	align	VERB
ajis02-866	229	22	(	(	PUNCT
ajis02-866	229	23	along	along	ADP
ajis02-866	229	24	the	the	DET
ajis02-866	229	25	line	line	NOUN
ajis02-866	229	26	of	of	ADP
ajis02-866	229	27	perfect	perfect	ADJ
ajis02-866	229	28	agreement	agreement	NOUN
ajis02-866	229	29	between	between	ADP
ajis02-866	229	30	sensing	sense	VERB
ajis02-866	229	31	and	and	CCONJ
ajis02-866	229	32	responding	respond	VERB
ajis02-866	229	33	;	;	PUNCT
ajis02-866	229	34	see	see	VERB
ajis02-866	229	35	point	point	NOUN
ajis02-866	229	36	a	a	PRON
ajis02-866	229	37	through	through	NOUN
ajis02-866	229	38	to	to	PART
ajis02-866	229	39	point	point	VERB
ajis02-866	229	40	b	b	PROPN
ajis02-866	229	41	along	along	ADP
ajis02-866	229	42	the	the	DET
ajis02-866	229	43	solid	solid	ADJ
ajis02-866	229	44	line	line	NOUN
ajis02-866	229	45	on	on	ADP
ajis02-866	229	46	the	the	DET
ajis02-866	229	47	floor	floor	NOUN
ajis02-866	229	48	of	of	ADP
ajis02-866	229	49	the	the	DET
ajis02-866	229	50	graph	graph	NOUN
ajis02-866	229	51	where	where	SCONJ
ajis02-866	229	52	x	x	NOUN
ajis02-866	229	53	=	=	NOUN
ajis02-866	229	54	y	y	NOUN
ajis02-866	229	55	and	and	CCONJ
ajis02-866	229	56	table	table	NOUN
ajis02-866	229	57	2	2	NUM
ajis02-866	229	58	)	)	PUNCT
ajis02-866	229	59	.	.	PUNCT
ajis02-866	230	1	also	also	ADV
ajis02-866	230	2	,	,	PUNCT
ajis02-866	230	3	the	the	DET
ajis02-866	230	4	customer	customer	NOUN
ajis02-866	230	5	satisfaction	satisfaction	NOUN
ajis02-866	230	6	decreases	decrease	VERB
ajis02-866	230	7	when	when	SCONJ
ajis02-866	230	8	the	the	DET
ajis02-866	230	9	discrepancy	discrepancy	NOUN
ajis02-866	230	10	between	between	ADP
ajis02-866	230	11	sensing	sense	VERB
ajis02-866	230	12	and	and	CCONJ
ajis02-866	230	13	responding	respond	VERB
ajis02-866	230	14	increases	increase	NOUN
ajis02-866	230	15	(	(	PUNCT
ajis02-866	230	16	when	when	SCONJ
ajis02-866	230	17	one	one	PRON
ajis02-866	230	18	moves	move	VERB
ajis02-866	230	19	away	away	ADV
ajis02-866	230	20	to	to	ADP
ajis02-866	230	21	the	the	DET
ajis02-866	230	22	left	left	NOUN
ajis02-866	230	23	or	or	CCONJ
ajis02-866	230	24	right	right	ADJ
ajis02-866	230	25	from	from	ADP
ajis02-866	230	26	the	the	DET
ajis02-866	230	27	center	center	NOUN
ajis02-866	230	28	of	of	ADP
ajis02-866	230	29	the	the	DET
ajis02-866	230	30	graph	graph	NOUN
ajis02-866	230	31	along	along	ADP
ajis02-866	230	32	the	the	DET
ajis02-866	230	33	dotted	dotted	ADJ
ajis02-866	230	34	line	line	NOUN
ajis02-866	230	35	;	;	PUNCT
ajis02-866	230	36	x=	x=	X
ajis02-866	230	37	-y	-y	PROPN
ajis02-866	230	38	)	)	PUNCT
ajis02-866	230	39	suggesting	suggest	VERB
ajis02-866	230	40	that	that	SCONJ
ajis02-866	230	41	the	the	DET
ajis02-866	230	42	customer	customer	NOUN
ajis02-866	230	43	satisfaction	satisfaction	NOUN
ajis02-866	230	44	is	be	AUX
ajis02-866	230	45	peaking	peak	VERB
ajis02-866	230	46	when	when	SCONJ
ajis02-866	230	47	sensing	sense	VERB
ajis02-866	230	48	and	and	CCONJ
ajis02-866	230	49	responding	responding	NOUN
ajis02-866	230	50	are	be	AUX
ajis02-866	230	51	aligned	align	VERB
ajis02-866	230	52	compared	compare	VERB
ajis02-866	230	53	to	to	ADP
ajis02-866	230	54	when	when	SCONJ
ajis02-866	230	55	they	they	PRON
ajis02-866	230	56	are	be	AUX
ajis02-866	230	57	misaligned	misalign	VERB
ajis02-866	230	58	.	.	PUNCT
ajis02-866	231	1	further	far	ADV
ajis02-866	231	2	,	,	PUNCT
ajis02-866	231	3	the	the	DET
ajis02-866	231	4	customer	customer	NOUN
ajis02-866	231	5	satisfaction	satisfaction	NOUN
ajis02-866	231	6	is	be	AUX
ajis02-866	231	7	higher	high	ADJ
ajis02-866	231	8	when	when	SCONJ
ajis02-866	231	9	both	both	PRON
ajis02-866	231	10	sensing	sense	VERB
ajis02-866	231	11	and	and	CCONJ
ajis02-866	231	12	responding	respond	VERB
ajis02-866	231	13	values	value	NOUN
ajis02-866	231	14	are	be	AUX
ajis02-866	231	15	both	both	ADV
ajis02-866	231	16	high	high	ADJ
ajis02-866	231	17	(	(	PUNCT
ajis02-866	231	18	point	point	NOUN
ajis02-866	231	19	a	a	NOUN
ajis02-866	231	20	)	)	PUNCT
ajis02-866	231	21	than	than	ADP
ajis02-866	231	22	when	when	SCONJ
ajis02-866	231	23	they	they	PRON
ajis02-866	231	24	are	be	AUX
ajis02-866	231	25	both	both	ADV
ajis02-866	231	26	low	low	ADJ
ajis02-866	231	27	(	(	PUNCT
ajis02-866	231	28	point	point	NOUN
ajis02-866	231	29	b	b	NOUN
ajis02-866	231	30	)	)	PUNCT
ajis02-866	231	31	.	.	PUNCT
ajis02-866	232	1	australasian	australasian	ADJ
ajis02-866	232	2	journal	journal	NOUN
ajis02-866	232	3	of	of	ADP
ajis02-866	232	4	information	information	NOUN
ajis02-866	232	5	systems	system	NOUN
ajis02-866	232	6	volume	volume	NOUN
ajis02-866	232	7	18	18	NUM
ajis02-866	232	8	number	number	NOUN
ajis02-866	232	9	2	2	NUM
ajis02-866	232	10	2014	2014	NUM
ajis02-866	232	11	122	122	NUM
ajis02-866	232	12	figure	figure	NOUN
ajis02-866	232	13	2	2	NUM
ajis02-866	232	14	:	:	PUNCT
ajis02-866	232	15	agility	agility	NOUN
ajis02-866	232	16	alignment	alignment	NOUN
ajis02-866	232	17	as	as	SCONJ
ajis02-866	232	18	it	it	PRON
ajis02-866	232	19	relates	relate	VERB
ajis02-866	232	20	to	to	ADP
ajis02-866	232	21	customer	customer	NOUN
ajis02-866	232	22	satisfaction	satisfaction	NOUN
ajis02-866	232	23	next	next	ADV
ajis02-866	232	24	,	,	PUNCT
ajis02-866	232	25	we	we	PRON
ajis02-866	232	26	examined	examine	VERB
ajis02-866	232	27	the	the	DET
ajis02-866	232	28	two	two	NUM
ajis02-866	232	29	curves	curve	NOUN
ajis02-866	232	30	;	;	PUNCT
ajis02-866	232	31	sensing	sense	VERB
ajis02-866	232	32	curve	curve	NOUN
ajis02-866	232	33	(	(	PUNCT
ajis02-866	232	34	line	line	NOUN
ajis02-866	232	35	along	along	ADP
ajis02-866	232	36	b	b	NOUN
ajis02-866	232	37	-	-	PUNCT
ajis02-866	232	38	c	c	NOUN
ajis02-866	232	39	)	)	PUNCT
ajis02-866	232	40	and	and	CCONJ
ajis02-866	232	41	responding	respond	VERB
ajis02-866	232	42	curve	curve	NOUN
ajis02-866	232	43	(	(	PUNCT
ajis02-866	232	44	line	line	NOUN
ajis02-866	232	45	along	along	ADP
ajis02-866	232	46	bd	bd	PROPN
ajis02-866	232	47	)	)	PUNCT
ajis02-866	232	48	against	against	ADP
ajis02-866	232	49	the	the	DET
ajis02-866	232	50	outcome	outcome	NOUN
ajis02-866	232	51	variable	variable	NOUN
ajis02-866	232	52	,	,	PUNCT
ajis02-866	232	53	namely	namely	ADV
ajis02-866	232	54	,	,	PUNCT
ajis02-866	232	55	customer	customer	NOUN
ajis02-866	232	56	satisfaction	satisfaction	NOUN
ajis02-866	232	57	.	.	PUNCT
ajis02-866	233	1	the	the	DET
ajis02-866	233	2	response	response	NOUN
ajis02-866	233	3	curve	curve	NOUN
ajis02-866	233	4	suggests	suggest	VERB
ajis02-866	233	5	that	that	SCONJ
ajis02-866	233	6	the	the	DET
ajis02-866	233	7	customer	customer	NOUN
ajis02-866	233	8	satisfaction	satisfaction	NOUN
ajis02-866	233	9	is	be	AUX
ajis02-866	233	10	greatest	great	ADJ
ajis02-866	233	11	when	when	SCONJ
ajis02-866	233	12	the	the	DET
ajis02-866	233	13	responding	respond	VERB
ajis02-866	233	14	capability	capability	NOUN
ajis02-866	233	15	reaches	reach	VERB
ajis02-866	233	16	medium	medium	NOUN
ajis02-866	233	17	to	to	ADP
ajis02-866	233	18	higher	high	ADJ
ajis02-866	233	19	levels	level	NOUN
ajis02-866	233	20	(	(	PUNCT
ajis02-866	233	21	point	point	NOUN
ajis02-866	233	22	c	c	NOUN
ajis02-866	233	23	)	)	PUNCT
ajis02-866	233	24	.	.	PUNCT
ajis02-866	234	1	however	however	ADV
ajis02-866	234	2	,	,	PUNCT
ajis02-866	234	3	the	the	DET
ajis02-866	234	4	sensing	sense	VERB
ajis02-866	234	5	curve	curve	NOUN
ajis02-866	234	6	suggests	suggest	VERB
ajis02-866	234	7	that	that	SCONJ
ajis02-866	234	8	the	the	DET
ajis02-866	234	9	customer	customer	NOUN
ajis02-866	234	10	satisfaction	satisfaction	NOUN
ajis02-866	234	11	tapers	taper	VERB
ajis02-866	234	12	off	off	ADP
ajis02-866	234	13	when	when	SCONJ
ajis02-866	234	14	a	a	DET
ajis02-866	234	15	firm	firm	NOUN
ajis02-866	234	16	is	be	AUX
ajis02-866	234	17	sensing	sense	VERB
ajis02-866	234	18	highly	highly	ADV
ajis02-866	234	19	but	but	CCONJ
ajis02-866	234	20	is	be	AUX
ajis02-866	234	21	deficient	deficient	ADJ
ajis02-866	234	22	in	in	ADP
ajis02-866	234	23	responsiveness	responsiveness	NOUN
ajis02-866	234	24	(	(	PUNCT
ajis02-866	234	25	point	point	NOUN
ajis02-866	234	26	d	d	NOUN
ajis02-866	234	27	)	)	PUNCT
ajis02-866	234	28	.	.	PUNCT
ajis02-866	235	1	we	we	PRON
ajis02-866	235	2	then	then	ADV
ajis02-866	235	3	checked	check	VERB
ajis02-866	235	4	the	the	DET
ajis02-866	235	5	relationship	relationship	NOUN
ajis02-866	235	6	between	between	ADP
ajis02-866	235	7	the	the	DET
ajis02-866	235	8	direction	direction	NOUN
ajis02-866	235	9	of	of	ADP
ajis02-866	235	10	discrepancy	discrepancy	NOUN
ajis02-866	235	11	and	and	CCONJ
ajis02-866	235	12	customer	customer	NOUN
ajis02-866	235	13	satisfaction	satisfaction	NOUN
ajis02-866	235	14	along	along	ADP
ajis02-866	235	15	the	the	DET
ajis02-866	235	16	line	line	NOUN
ajis02-866	235	17	of	of	ADP
ajis02-866	235	18	discrepancy	discrepancy	NOUN
ajis02-866	235	19	(	(	PUNCT
ajis02-866	235	20	x=	x=	NOUN
ajis02-866	235	21	y	y	PROPN
ajis02-866	235	22	)	)	PUNCT
ajis02-866	235	23	.	.	PUNCT
ajis02-866	236	1	as	as	ADP
ajis02-866	236	2	the	the	DET
ajis02-866	236	3	figure	figure	NOUN
ajis02-866	236	4	displays	display	NOUN
ajis02-866	236	5	,	,	PUNCT
ajis02-866	236	6	the	the	DET
ajis02-866	236	7	direction	direction	NOUN
ajis02-866	236	8	of	of	ADP
ajis02-866	236	9	discrepancy	discrepancy	NOUN
ajis02-866	236	10	is	be	AUX
ajis02-866	236	11	important	important	ADJ
ajis02-866	236	12	for	for	ADP
ajis02-866	236	13	customer	customer	NOUN
ajis02-866	236	14	satisfaction	satisfaction	NOUN
ajis02-866	236	15	.	.	PUNCT
ajis02-866	237	1	satisfaction	satisfaction	NOUN
ajis02-866	237	2	levels	level	NOUN
ajis02-866	237	3	do	do	AUX
ajis02-866	237	4	not	not	PART
ajis02-866	237	5	suffer	suffer	VERB
ajis02-866	237	6	as	as	ADV
ajis02-866	237	7	much	much	ADV
ajis02-866	237	8	when	when	SCONJ
ajis02-866	237	9	the	the	DET
ajis02-866	237	10	discrepancy	discrepancy	NOUN
ajis02-866	237	11	is	be	AUX
ajis02-866	237	12	such	such	ADJ
ajis02-866	237	13	that	that	SCONJ
ajis02-866	237	14	perceived	perceive	VERB
ajis02-866	237	15	responsiveness	responsiveness	NOUN
ajis02-866	237	16	is	be	AUX
ajis02-866	237	17	higher	high	ADJ
ajis02-866	237	18	than	than	ADP
ajis02-866	237	19	customer	customer	NOUN
ajis02-866	237	20	sensing	sensing	NOUN
ajis02-866	237	21	than	than	ADP
ajis02-866	237	22	vice	vice	PROPN
ajis02-866	237	23	versa	versa	ADV
ajis02-866	237	24	.	.	PUNCT
ajis02-866	238	1	effect	effect	NOUN
ajis02-866	238	2	coefficient	coefficient	NOUN
ajis02-866	238	3	standard	standard	ADJ
ajis02-866	238	4	error	error	NOUN
ajis02-866	238	5	test	test	NOUN
ajis02-866	238	6	statistics	statistic	NOUN
ajis02-866	238	7	(	(	PUNCT
ajis02-866	238	8	t	t	NOUN
ajis02-866	238	9	)	)	PUNCT
ajis02-866	238	10	p	p	NOUN
ajis02-866	238	11	-	-	PUNCT
ajis02-866	238	12	value	value	NOUN
ajis02-866	238	13	significance	significance	NOUN
ajis02-866	238	14	a1	a1	NOUN
ajis02-866	238	15	:	:	PUNCT
ajis02-866	238	16	slope	slope	NOUN
ajis02-866	238	17	along	along	ADP
ajis02-866	238	18	x	x	X
ajis02-866	238	19	=	=	SYM
ajis02-866	238	20	y	y	PROPN
ajis02-866	238	21	(	(	PUNCT
ajis02-866	238	22	as	as	SCONJ
ajis02-866	238	23	related	relate	VERB
ajis02-866	238	24	to	to	ADP
ajis02-866	238	25	z	z	NOUN
ajis02-866	238	26	)	)	PUNCT
ajis02-866	238	27	0.82	0.82	NUM
ajis02-866	238	28	0.05	0.05	NUM
ajis02-866	238	29	18.060	18.060	NUM
ajis02-866	238	30	0.000	0.000	NUM
ajis02-866	238	31	significant	significant	ADJ
ajis02-866	238	32	a2	a2	NOUN
ajis02-866	238	33	:	:	PUNCT
ajis02-866	238	34	curvature	curvature	VERB
ajis02-866	238	35	on	on	ADP
ajis02-866	238	36	x	x	X
ajis02-866	238	37	=	=	SYM
ajis02-866	238	38	y	y	PROPN
ajis02-866	238	39	(	(	PUNCT
ajis02-866	238	40	as	as	ADP
ajis02-866	238	41	related	relate	VERB
ajis02-866	238	42	to	to	ADP
ajis02-866	238	43	z	z	PROPN
ajis02-866	238	44	)	)	PUNCT
ajis02-866	238	45	0.09	0.09	NUM
ajis02-866	238	46	0.03	0.03	NUM
ajis02-866	238	47	3.159	3.159	NUM
ajis02-866	238	48	0.002	0.002	NUM
ajis02-866	238	49	significant	significant	ADJ
ajis02-866	238	50	a3	a3	NOUN
ajis02-866	238	51	:	:	PUNCT
ajis02-866	238	52	slope	slope	NOUN
ajis02-866	238	53	along	along	ADP
ajis02-866	238	54	x	x	X
ajis02-866	239	1	=	=	SYM
ajis02-866	239	2	y	y	PROPN
ajis02-866	239	3	(	(	PUNCT
ajis02-866	239	4	as	as	SCONJ
ajis02-866	239	5	related	relate	VERB
ajis02-866	239	6	to	to	ADP
ajis02-866	239	7	z	z	NOUN
ajis02-866	239	8	)	)	PUNCT
ajis02-866	239	9	-0.57	-0.57	NOUN
ajis02-866	239	10	0.09	0.09	NUM
ajis02-866	239	11	-6.278	-6.278	SYM
ajis02-866	239	12	0.000	0.000	NUM
ajis02-866	239	13	significant	significant	ADJ
ajis02-866	239	14	a4	a4	NOUN
ajis02-866	239	15	:	:	PUNCT
ajis02-866	239	16	curvature	curvature	VERB
ajis02-866	239	17	on	on	ADP
ajis02-866	239	18	x	x	X
ajis02-866	239	19	=	=	SYM
ajis02-866	239	20	-y	-y	PUNCT
ajis02-866	239	21	(	(	PUNCT
ajis02-866	239	22	as	as	SCONJ
ajis02-866	239	23	related	relate	VERB
ajis02-866	239	24	to	to	ADP
ajis02-866	239	25	z	z	NOUN
ajis02-866	239	26	)	)	PUNCT
ajis02-866	239	27	-0.09	-0.09	NUM
ajis02-866	239	28	0.05	0.05	NUM
ajis02-866	239	29	-1.824	-1.824	NOUN
ajis02-866	239	30	0.071	0.071	NUM
ajis02-866	239	31	table	table	NOUN
ajis02-866	239	32	2	2	NUM
ajis02-866	239	33	:	:	PUNCT
ajis02-866	239	34	testing	test	VERB
ajis02-866	239	35	slopes	slope	NOUN
ajis02-866	239	36	and	and	CCONJ
ajis02-866	239	37	curves	curve	NOUN
ajis02-866	239	38	agility	agility	NOUN
ajis02-866	239	39	alignment	alignment	NOUN
ajis02-866	239	40	as	as	ADP
ajis02-866	239	41	mediation	mediation	NOUN
ajis02-866	239	42	having	having	AUX
ajis02-866	239	43	established	establish	VERB
ajis02-866	239	44	the	the	DET
ajis02-866	239	45	overall	overall	ADJ
ajis02-866	239	46	level	level	NOUN
ajis02-866	239	47	of	of	ADP
ajis02-866	239	48	consensus	consensus	NOUN
ajis02-866	239	49	as	as	ADP
ajis02-866	239	50	regards	regard	NOUN
ajis02-866	239	51	to	to	ADP
ajis02-866	239	52	the	the	DET
ajis02-866	239	53	sense	sense	NOUN
ajis02-866	239	54	-	-	PUNCT
ajis02-866	239	55	response	response	NOUN
ajis02-866	239	56	alignment	alignment	NOUN
ajis02-866	239	57	in	in	ADP
ajis02-866	239	58	agility	agility	NOUN
ajis02-866	239	59	as	as	ADP
ajis02-866	239	60	a	a	DET
ajis02-866	239	61	match	match	NOUN
ajis02-866	239	62	between	between	ADP
ajis02-866	239	63	the	the	DET
ajis02-866	239	64	two	two	NUM
ajis02-866	239	65	capabilities	capability	NOUN
ajis02-866	239	66	,	,	PUNCT
ajis02-866	239	67	the	the	DET
ajis02-866	239	68	analysis	analysis	NOUN
ajis02-866	239	69	now	now	ADV
ajis02-866	239	70	focuses	focus	VERB
ajis02-866	239	71	on	on	ADP
ajis02-866	239	72	the	the	DET
ajis02-866	239	73	mediating	mediate	VERB
ajis02-866	239	74	effect	effect	NOUN
ajis02-866	239	75	of	of	ADP
ajis02-866	239	76	alignment	alignment	NOUN
ajis02-866	239	77	in	in	ADP
ajis02-866	239	78	customer	customer	NOUN
ajis02-866	239	79	satisfaction	satisfaction	NOUN
ajis02-866	239	80	.	.	PUNCT
ajis02-866	240	1	as	as	SCONJ
ajis02-866	240	2	roberts	roberts	PROPN
ajis02-866	240	3	and	and	CCONJ
ajis02-866	240	4	grover	grover	PROPN
ajis02-866	240	5	(	(	PUNCT
ajis02-866	240	6	2012a	2012a	NUM
ajis02-866	240	7	)	)	PUNCT
ajis02-866	240	8	stated	state	VERB
ajis02-866	240	9	,	,	PUNCT
ajis02-866	240	10	the	the	DET
ajis02-866	240	11	notion	notion	NOUN
ajis02-866	240	12	of	of	ADP
ajis02-866	240	13	agility	agility	NOUN
ajis02-866	240	14	alignment	alignment	NOUN
ajis02-866	240	15	as	as	ADP
ajis02-866	240	16	mediation	mediation	NOUN
ajis02-866	240	17	in	in	ADP
ajis02-866	240	18	general	general	ADJ
ajis02-866	240	19	entails	entail	VERB
ajis02-866	240	20	that	that	SCONJ
ajis02-866	240	21	the	the	DET
ajis02-866	240	22	effect	effect	NOUN
ajis02-866	240	23	of	of	ADP
ajis02-866	240	24	customer	customer	NOUN
ajis02-866	240	25	sensing	sense	VERB
ajis02-866	240	26	capability	capability	NOUN
ajis02-866	240	27	on	on	ADP
ajis02-866	240	28	firm	firm	ADJ
ajis02-866	240	29	performance	performance	NOUN
ajis02-866	240	30	is	be	AUX
ajis02-866	240	31	mediated	mediate	VERB
ajis02-866	240	32	by	by	ADP
ajis02-866	240	33	firms	firm	NOUN
ajis02-866	240	34	’	'	PUNCT
ajis02-866	240	35	customer	customer	NOUN
ajis02-866	240	36	responding	respond	VERB
ajis02-866	240	37	capability	capability	NOUN
ajis02-866	240	38	.	.	PUNCT
ajis02-866	241	1	agility	agility	NOUN
ajis02-866	241	2	alignment	alignment	NOUN
ajis02-866	241	3	as	as	ADP
ajis02-866	241	4	mediation	mediation	NOUN
ajis02-866	241	5	in	in	ADP
ajis02-866	241	6	this	this	DET
ajis02-866	241	7	discussion	discussion	NOUN
ajis02-866	241	8	,	,	PUNCT
ajis02-866	241	9	a	a	DET
ajis02-866	241	10	b	b	NOUN
ajis02-866	241	11	c	c	NOUN
ajis02-866	241	12	d	d	PROPN
ajis02-866	241	13	australasian	australasian	ADJ
ajis02-866	241	14	journal	journal	NOUN
ajis02-866	241	15	of	of	ADP
ajis02-866	241	16	information	information	NOUN
ajis02-866	241	17	systems	system	NOUN
ajis02-866	241	18	volume	volume	NOUN
ajis02-866	241	19	18	18	NUM
ajis02-866	241	20	number	number	NOUN
ajis02-866	241	21	2	2	NUM
ajis02-866	241	22	2014	2014	NUM
ajis02-866	241	23	123	123	NUM
ajis02-866	241	24	taking	take	VERB
ajis02-866	241	25	the	the	DET
ajis02-866	241	26	customer	customer	NOUN
ajis02-866	241	27	’s	’s	PART
ajis02-866	241	28	perspective	perspective	NOUN
ajis02-866	241	29	into	into	ADP
ajis02-866	241	30	account	account	NOUN
ajis02-866	241	31	,	,	PUNCT
ajis02-866	241	32	essentially	essentially	ADV
ajis02-866	241	33	refers	refer	VERB
ajis02-866	241	34	to	to	ADP
ajis02-866	241	35	the	the	DET
ajis02-866	241	36	effect	effect	NOUN
ajis02-866	241	37	of	of	ADP
ajis02-866	241	38	firms	firm	NOUN
ajis02-866	241	39	’	'	PUNCT
ajis02-866	241	40	customer	customer	NOUN
ajis02-866	241	41	sensing	sense	VERB
ajis02-866	241	42	capability	capability	NOUN
ajis02-866	241	43	(	(	PUNCT
ajis02-866	241	44	through	through	ADP
ajis02-866	241	45	the	the	DET
ajis02-866	241	46	customer	customer	NOUN
ajis02-866	241	47	’s	’s	PART
ajis02-866	241	48	use	use	NOUN
ajis02-866	241	49	of	of	ADP
ajis02-866	241	50	u	u	NOUN
ajis02-866	241	51	-	-	NOUN
ajis02-866	241	52	crm	crm	NOUN
ajis02-866	241	53	)	)	PUNCT
ajis02-866	241	54	on	on	ADP
ajis02-866	241	55	customer	customer	NOUN
ajis02-866	241	56	satisfaction	satisfaction	NOUN
ajis02-866	241	57	being	be	AUX
ajis02-866	241	58	mediated	mediate	VERB
ajis02-866	241	59	by	by	ADP
ajis02-866	241	60	customer	customer	NOUN
ajis02-866	241	61	-	-	PUNCT
ajis02-866	241	62	perceived	perceive	VERB
ajis02-866	241	63	firm	firm	NOUN
ajis02-866	241	64	’s	’s	PART
ajis02-866	241	65	responsiveness	responsiveness	NOUN
ajis02-866	241	66	.	.	PUNCT
ajis02-866	242	1	we	we	PRON
ajis02-866	242	2	first	first	ADV
ajis02-866	242	3	followed	follow	VERB
ajis02-866	242	4	the	the	DET
ajis02-866	242	5	several	several	ADJ
ajis02-866	242	6	regression	regression	NOUN
ajis02-866	242	7	analysis	analysis	NOUN
ajis02-866	242	8	approach	approach	NOUN
ajis02-866	242	9	suggested	suggest	VERB
ajis02-866	242	10	by	by	ADP
ajis02-866	242	11	baron	baron	NOUN
ajis02-866	242	12	and	and	CCONJ
ajis02-866	242	13	kenny	kenny	PROPN
ajis02-866	242	14	(	(	PUNCT
ajis02-866	242	15	1986	1986	NUM
ajis02-866	242	16	)	)	PUNCT
ajis02-866	242	17	.	.	PUNCT
ajis02-866	243	1	here	here	ADV
ajis02-866	243	2	we	we	PRON
ajis02-866	243	3	test	test	VERB
ajis02-866	243	4	the	the	DET
ajis02-866	243	5	effect	effect	NOUN
ajis02-866	243	6	of	of	ADP
ajis02-866	243	7	the	the	DET
ajis02-866	243	8	independent	independent	ADJ
ajis02-866	243	9	variable	variable	NOUN
ajis02-866	243	10	(	(	PUNCT
ajis02-866	243	11	sensing	sense	VERB
ajis02-866	243	12	)	)	PUNCT
ajis02-866	243	13	on	on	ADP
ajis02-866	243	14	the	the	DET
ajis02-866	243	15	dependent	dependent	ADJ
ajis02-866	243	16	variable	variable	NOUN
ajis02-866	243	17	(	(	PUNCT
ajis02-866	243	18	satisfaction	satisfaction	NOUN
ajis02-866	243	19	)	)	PUNCT
ajis02-866	243	20	with	with	ADP
ajis02-866	243	21	and	and	CCONJ
ajis02-866	243	22	without	without	ADP
ajis02-866	243	23	the	the	DET
ajis02-866	243	24	mediating	mediate	VERB
ajis02-866	243	25	variable	variable	NOUN
ajis02-866	243	26	(	(	PUNCT
ajis02-866	243	27	responsiveness	responsiveness	NOUN
ajis02-866	243	28	)	)	PUNCT
ajis02-866	243	29	and	and	CCONJ
ajis02-866	243	30	compare	compare	VERB
ajis02-866	243	31	the	the	DET
ajis02-866	243	32	significance	significance	NOUN
ajis02-866	243	33	of	of	ADP
ajis02-866	243	34	the	the	DET
ajis02-866	243	35	coefficients	coefficient	NOUN
ajis02-866	243	36	at	at	ADP
ajis02-866	243	37	each	each	DET
ajis02-866	243	38	step	step	NOUN
ajis02-866	243	39	.	.	PUNCT
ajis02-866	244	1	as	as	SCONJ
ajis02-866	244	2	depicted	depict	VERB
ajis02-866	244	3	in	in	ADP
ajis02-866	244	4	table	table	NOUN
ajis02-866	244	5	3	3	NUM
ajis02-866	244	6	,	,	PUNCT
ajis02-866	244	7	the	the	DET
ajis02-866	244	8	results	result	NOUN
ajis02-866	244	9	of	of	ADP
ajis02-866	244	10	the	the	DET
ajis02-866	244	11	three	three	NUM
ajis02-866	244	12	regressions	regression	NOUN
ajis02-866	244	13	support	support	VERB
ajis02-866	244	14	the	the	DET
ajis02-866	244	15	idea	idea	NOUN
ajis02-866	244	16	of	of	ADP
ajis02-866	244	17	agility	agility	NOUN
ajis02-866	244	18	alignment	alignment	NOUN
ajis02-866	244	19	as	as	ADP
ajis02-866	244	20	mediation	mediation	NOUN
ajis02-866	244	21	in	in	ADP
ajis02-866	244	22	delivering	deliver	VERB
ajis02-866	244	23	customer	customer	NOUN
ajis02-866	244	24	satisfaction	satisfaction	NOUN
ajis02-866	244	25	.	.	PUNCT
ajis02-866	245	1	test	test	NOUN
ajis02-866	245	2	r2	r2	PROPN
ajis02-866	245	3	adjusted	adjust	VERB
ajis02-866	245	4	r2	r2	PROPN
ajis02-866	245	5	std	std	PROPN
ajis02-866	245	6	.	.	PUNCT
ajis02-866	246	1	error	error	NOUN
ajis02-866	246	2	significance	significance	NOUN
ajis02-866	246	3	of	of	ADP
ajis02-866	246	4	change	change	NOUN
ajis02-866	246	5	sensing	sensing	NOUN
ajis02-866	246	6	-	-	PUNCT
ajis02-866	246	7	responsiveness	responsiveness	NOUN
ajis02-866	246	8	0.516	0.516	NUM
ajis02-866	246	9	0.512	0.512	NUM
ajis02-866	246	10	0.94073	0.94073	NUM
ajis02-866	246	11	0.000	0.000	NUM
ajis02-866	246	12	sensing	sensing	NOUN
ajis02-866	246	13	-	-	PUNCT
ajis02-866	246	14	satisfaction	satisfaction	NOUN
ajis02-866	246	15	0.585	0.585	NUM
ajis02-866	246	16	0.581	0.581	NUM
ajis02-866	246	17	0.88148	0.88148	NUM
ajis02-866	246	18	0.000	0.000	NUM
ajis02-866	246	19	responsivenesssatisfaction	responsivenesssatisfaction	NOUN
ajis02-866	246	20	0.795	0.795	NUM
ajis02-866	246	21	0.793	0.793	NUM
ajis02-866	246	22	0.61963	0.61963	NUM
ajis02-866	246	23	0.000	0.000	NUM
ajis02-866	246	24	table	table	NOUN
ajis02-866	246	25	3	3	NUM
ajis02-866	246	26	:	:	PUNCT
ajis02-866	246	27	results	result	NOUN
ajis02-866	246	28	of	of	ADP
ajis02-866	246	29	the	the	DET
ajis02-866	246	30	regression	regression	NOUN
ajis02-866	246	31	analysis	analysis	NOUN
ajis02-866	246	32	however	however	ADV
ajis02-866	246	33	,	,	PUNCT
ajis02-866	246	34	the	the	DET
ajis02-866	246	35	examination	examination	NOUN
ajis02-866	246	36	of	of	ADP
ajis02-866	246	37	coefficients	coefficient	NOUN
ajis02-866	246	38	approach	approach	NOUN
ajis02-866	246	39	has	have	VERB
ajis02-866	246	40	one	one	NUM
ajis02-866	246	41	limitation	limitation	NOUN
ajis02-866	246	42	as	as	SCONJ
ajis02-866	246	43	it	it	PRON
ajis02-866	246	44	never	never	ADV
ajis02-866	246	45	really	really	ADV
ajis02-866	246	46	tests	test	VERB
ajis02-866	246	47	the	the	DET
ajis02-866	246	48	significance	significance	NOUN
ajis02-866	246	49	of	of	ADP
ajis02-866	246	50	the	the	DET
ajis02-866	246	51	indirect	indirect	ADJ
ajis02-866	246	52	pathway	pathway	NOUN
ajis02-866	246	53	(	(	PUNCT
ajis02-866	246	54	roberts	roberts	PROPN
ajis02-866	246	55	and	and	CCONJ
ajis02-866	246	56	grover	grover	PROPN
ajis02-866	246	57	2012a	2012a	NUM
ajis02-866	246	58	)	)	PUNCT
ajis02-866	246	59	.	.	PUNCT
ajis02-866	247	1	to	to	PART
ajis02-866	247	2	address	address	VERB
ajis02-866	247	3	this	this	DET
ajis02-866	247	4	limitation	limitation	NOUN
ajis02-866	247	5	,	,	PUNCT
ajis02-866	247	6	we	we	PRON
ajis02-866	247	7	performed	perform	VERB
ajis02-866	247	8	mediation	mediation	NOUN
ajis02-866	247	9	analysis	analysis	NOUN
ajis02-866	247	10	following	follow	VERB
ajis02-866	247	11	sobel	sobel	PROPN
ajis02-866	247	12	’s	’s	PART
ajis02-866	247	13	(	(	PUNCT
ajis02-866	247	14	1982	1982	NUM
ajis02-866	247	15	)	)	PUNCT
ajis02-866	247	16	product	product	NOUN
ajis02-866	247	17	of	of	ADP
ajis02-866	247	18	coefficients	coefficient	NOUN
ajis02-866	247	19	approach	approach	NOUN
ajis02-866	247	20	using	use	VERB
ajis02-866	247	21	smartpls	smartpls	PROPN
ajis02-866	247	22	2.0	2.0	NUM
ajis02-866	247	23	software	software	NOUN
ajis02-866	247	24	(	(	PUNCT
ajis02-866	247	25	ringle	ringle	PROPN
ajis02-866	247	26	et	et	PROPN
ajis02-866	247	27	al	al	PROPN
ajis02-866	247	28	.	.	PROPN
ajis02-866	247	29	2005	2005	NUM
ajis02-866	247	30	)	)	PUNCT
ajis02-866	247	31	.	.	PUNCT
ajis02-866	248	1	this	this	DET
ajis02-866	248	2	approach	approach	NOUN
ajis02-866	248	3	calculates	calculate	VERB
ajis02-866	248	4	the	the	DET
ajis02-866	248	5	indirect	indirect	ADJ
ajis02-866	248	6	effect	effect	NOUN
ajis02-866	248	7	and	and	CCONJ
ajis02-866	248	8	tests	test	NOUN
ajis02-866	248	9	for	for	ADP
ajis02-866	248	10	its	its	PRON
ajis02-866	248	11	significance	significance	NOUN
ajis02-866	248	12	(	(	PUNCT
ajis02-866	248	13	roberts	roberts	PROPN
ajis02-866	248	14	and	and	CCONJ
ajis02-866	248	15	grover	grover	PROPN
ajis02-866	248	16	2012a	2012a	NUM
ajis02-866	248	17	)	)	PUNCT
ajis02-866	248	18	.	.	PUNCT
ajis02-866	249	1	in	in	ADP
ajis02-866	249	2	other	other	ADJ
ajis02-866	249	3	words	word	NOUN
ajis02-866	249	4	,	,	PUNCT
ajis02-866	249	5	the	the	DET
ajis02-866	249	6	regression	regression	NOUN
ajis02-866	249	7	coefficient	coefficient	NOUN
ajis02-866	249	8	for	for	ADP
ajis02-866	249	9	the	the	DET
ajis02-866	249	10	indirect	indirect	ADJ
ajis02-866	249	11	effect	effect	NOUN
ajis02-866	249	12	signifies	signify	VERB
ajis02-866	249	13	the	the	DET
ajis02-866	249	14	change	change	NOUN
ajis02-866	249	15	in	in	ADP
ajis02-866	249	16	the	the	DET
ajis02-866	249	17	outcome	outcome	NOUN
ajis02-866	249	18	variable	variable	NOUN
ajis02-866	249	19	(	(	PUNCT
ajis02-866	249	20	customer	customer	NOUN
ajis02-866	249	21	satisfaction	satisfaction	NOUN
ajis02-866	249	22	)	)	PUNCT
ajis02-866	249	23	for	for	ADP
ajis02-866	249	24	every	every	DET
ajis02-866	249	25	unit	unit	NOUN
ajis02-866	249	26	change	change	NOUN
ajis02-866	249	27	in	in	ADP
ajis02-866	249	28	the	the	DET
ajis02-866	249	29	independent	independent	ADJ
ajis02-866	249	30	variable	variable	NOUN
ajis02-866	249	31	(	(	PUNCT
ajis02-866	249	32	sensing	sense	VERB
ajis02-866	249	33	)	)	PUNCT
ajis02-866	249	34	that	that	PRON
ajis02-866	249	35	is	be	AUX
ajis02-866	249	36	mediated	mediate	VERB
ajis02-866	249	37	by	by	ADP
ajis02-866	249	38	the	the	DET
ajis02-866	249	39	intervening	intervene	VERB
ajis02-866	249	40	variable	variable	NOUN
ajis02-866	249	41	(	(	PUNCT
ajis02-866	249	42	perceived	perceive	VERB
ajis02-866	249	43	responsiveness	responsiveness	NOUN
ajis02-866	249	44	)	)	PUNCT
ajis02-866	249	45	.	.	PUNCT
ajis02-866	250	1	our	our	PRON
ajis02-866	250	2	results	result	NOUN
ajis02-866	250	3	demonstrate	demonstrate	VERB
ajis02-866	250	4	that	that	SCONJ
ajis02-866	250	5	customer	customer	NOUN
ajis02-866	250	6	-	-	PUNCT
ajis02-866	250	7	perceived	perceive	VERB
ajis02-866	250	8	firm	firm	NOUN
ajis02-866	250	9	’s	’s	PART
ajis02-866	250	10	responsiveness	responsiveness	NOUN
ajis02-866	250	11	mediates	mediate	VERB
ajis02-866	250	12	the	the	DET
ajis02-866	250	13	relationship	relationship	NOUN
ajis02-866	250	14	between	between	ADP
ajis02-866	250	15	firm	firm	NOUN
ajis02-866	250	16	’s	’s	PART
ajis02-866	250	17	customer	customer	NOUN
ajis02-866	250	18	sensing	sense	VERB
ajis02-866	250	19	capability	capability	NOUN
ajis02-866	250	20	and	and	CCONJ
ajis02-866	250	21	customer	customer	NOUN
ajis02-866	250	22	satisfaction	satisfaction	NOUN
ajis02-866	250	23	(	(	PUNCT
ajis02-866	250	24	sobel	sobel	PROPN
ajis02-866	250	25	test	test	NOUN
ajis02-866	250	26	statistic	statistic	NOUN
ajis02-866	250	27	=	=	SYM
ajis02-866	250	28	10.644	10.644	NUM
ajis02-866	250	29	,	,	PUNCT
ajis02-866	250	30	p<0.001	p<0.001	PROPN
ajis02-866	250	31	)	)	PUNCT
ajis02-866	250	32	.	.	PUNCT
ajis02-866	251	1	the	the	DET
ajis02-866	251	2	direct	direct	ADJ
ajis02-866	251	3	effect	effect	NOUN
ajis02-866	251	4	between	between	ADP
ajis02-866	251	5	the	the	DET
ajis02-866	251	6	independent	independent	ADJ
ajis02-866	251	7	variable	variable	NOUN
ajis02-866	251	8	and	and	CCONJ
ajis02-866	251	9	dependent	dependent	ADJ
ajis02-866	251	10	variable	variable	ADJ
ajis02-866	251	11	decreases	decrease	VERB
ajis02-866	251	12	from	from	ADP
ajis02-866	251	13	0.765	0.765	NUM
ajis02-866	251	14	to	to	ADP
ajis02-866	251	15	0.257	0.257	NUM
ajis02-866	251	16	yet	yet	ADV
ajis02-866	251	17	with	with	ADP
ajis02-866	251	18	t	t	PROPN
ajis02-866	251	19	-	-	PUNCT
ajis02-866	251	20	statistics	statistic	NOUN
ajis02-866	251	21	greater	great	ADJ
ajis02-866	251	22	than	than	ADP
ajis02-866	251	23	1.96	1.96	NUM
ajis02-866	251	24	(	(	PUNCT
ajis02-866	251	25	t=4.676	t=4.676	NUM
ajis02-866	251	26	)	)	PUNCT
ajis02-866	251	27	;	;	PUNCT
ajis02-866	251	28	hence	hence	ADV
ajis02-866	251	29	,	,	PUNCT
ajis02-866	251	30	the	the	DET
ajis02-866	251	31	mediation	mediation	NOUN
ajis02-866	251	32	is	be	AUX
ajis02-866	251	33	described	describe	VERB
ajis02-866	251	34	as	as	ADP
ajis02-866	251	35	a	a	DET
ajis02-866	251	36	partial	partial	ADJ
ajis02-866	251	37	mediation	mediation	NOUN
ajis02-866	251	38	.	.	PUNCT
ajis02-866	252	1	conclusion	conclusion	NOUN
ajis02-866	252	2	in	in	ADP
ajis02-866	252	3	this	this	DET
ajis02-866	252	4	study	study	NOUN
ajis02-866	252	5	we	we	PRON
ajis02-866	252	6	conceptualized	conceptualize	VERB
ajis02-866	252	7	and	and	CCONJ
ajis02-866	252	8	empirically	empirically	ADV
ajis02-866	252	9	tested	test	VERB
ajis02-866	252	10	a	a	DET
ajis02-866	252	11	research	research	NOUN
ajis02-866	252	12	model	model	NOUN
ajis02-866	252	13	that	that	PRON
ajis02-866	252	14	views	view	VERB
ajis02-866	252	15	a	a	DET
ajis02-866	252	16	firm	firm	NOUN
ajis02-866	252	17	’s	’s	PART
ajis02-866	252	18	customer	customer	NOUN
ajis02-866	252	19	agility	agility	NOUN
ajis02-866	252	20	in	in	ADP
ajis02-866	252	21	relation	relation	NOUN
ajis02-866	252	22	to	to	ADP
ajis02-866	252	23	customer	customer	NOUN
ajis02-866	252	24	satisfaction	satisfaction	NOUN
ajis02-866	252	25	.	.	PUNCT
ajis02-866	253	1	in	in	ADP
ajis02-866	253	2	particular	particular	ADJ
ajis02-866	253	3	,	,	PUNCT
ajis02-866	253	4	our	our	PRON
ajis02-866	253	5	conceptualization	conceptualization	NOUN
ajis02-866	253	6	of	of	ADP
ajis02-866	253	7	firms	firm	NOUN
ajis02-866	253	8	’	'	PUNCT
ajis02-866	253	9	agility	agility	NOUN
ajis02-866	253	10	takes	take	VERB
ajis02-866	253	11	the	the	DET
ajis02-866	253	12	view	view	NOUN
ajis02-866	253	13	of	of	ADP
ajis02-866	253	14	the	the	DET
ajis02-866	253	15	customers	customer	NOUN
ajis02-866	253	16	where	where	SCONJ
ajis02-866	253	17	we	we	PRON
ajis02-866	253	18	investigate	investigate	VERB
ajis02-866	253	19	the	the	DET
ajis02-866	253	20	relationship	relationship	NOUN
ajis02-866	253	21	of	of	ADP
ajis02-866	253	22	a	a	DET
ajis02-866	253	23	firm	firm	NOUN
ajis02-866	253	24	’s	’s	PART
ajis02-866	253	25	agility	agility	NOUN
ajis02-866	253	26	to	to	ADP
ajis02-866	253	27	its	its	PRON
ajis02-866	253	28	customer	customer	NOUN
ajis02-866	253	29	satisfaction	satisfaction	NOUN
ajis02-866	253	30	(	(	PUNCT
ajis02-866	253	31	as	as	ADP
ajis02-866	253	32	an	an	DET
ajis02-866	253	33	indicator	indicator	NOUN
ajis02-866	253	34	of	of	ADP
ajis02-866	253	35	firm	firm	ADJ
ajis02-866	253	36	performance	performance	NOUN
ajis02-866	253	37	)	)	PUNCT
ajis02-866	253	38	.	.	PUNCT
ajis02-866	254	1	broadly	broadly	ADV
ajis02-866	254	2	speaking	speak	VERB
ajis02-866	254	3	,	,	PUNCT
ajis02-866	254	4	our	our	PRON
ajis02-866	254	5	empirical	empirical	ADJ
ajis02-866	254	6	analysis	analysis	NOUN
ajis02-866	254	7	finds	find	VERB
ajis02-866	254	8	that	that	SCONJ
ajis02-866	254	9	a	a	DET
ajis02-866	254	10	firm	firm	NOUN
ajis02-866	254	11	’s	’s	PART
ajis02-866	254	12	agility	agility	NOUN
ajis02-866	254	13	is	be	AUX
ajis02-866	254	14	significantly	significantly	ADV
ajis02-866	254	15	related	relate	VERB
ajis02-866	254	16	to	to	ADP
ajis02-866	254	17	customer	customer	NOUN
ajis02-866	254	18	satisfaction	satisfaction	NOUN
ajis02-866	254	19	.	.	PUNCT
ajis02-866	255	1	specifically	specifically	ADV
ajis02-866	255	2	,	,	PUNCT
ajis02-866	255	3	the	the	DET
ajis02-866	255	4	alignment	alignment	NOUN
ajis02-866	255	5	between	between	ADP
ajis02-866	255	6	firms	firm	NOUN
ajis02-866	255	7	’	’	PART
ajis02-866	255	8	ability	ability	NOUN
ajis02-866	255	9	to	to	PART
ajis02-866	255	10	sense	sense	VERB
ajis02-866	255	11	their	their	PRON
ajis02-866	255	12	customers	customer	NOUN
ajis02-866	255	13	’	'	PUNCT
ajis02-866	255	14	needs	need	NOUN
ajis02-866	255	15	and	and	CCONJ
ajis02-866	255	16	firms	firm	NOUN
ajis02-866	255	17	’	'	PUNCT
ajis02-866	255	18	responding	respond	VERB
ajis02-866	255	19	capability	capability	NOUN
ajis02-866	255	20	(	(	PUNCT
ajis02-866	255	21	in	in	ADP
ajis02-866	255	22	the	the	DET
ajis02-866	255	23	form	form	NOUN
ajis02-866	255	24	of	of	ADP
ajis02-866	255	25	perceived	perceive	VERB
ajis02-866	255	26	responsiveness	responsiveness	NOUN
ajis02-866	255	27	)	)	PUNCT
ajis02-866	255	28	impacts	impact	VERB
ajis02-866	255	29	customer	customer	NOUN
ajis02-866	255	30	satisfaction	satisfaction	NOUN
ajis02-866	255	31	,	,	PUNCT
ajis02-866	255	32	in	in	ADP
ajis02-866	255	33	two	two	NUM
ajis02-866	255	34	distinct	distinct	ADJ
ajis02-866	255	35	ways	way	NOUN
ajis02-866	255	36	.	.	PUNCT
ajis02-866	256	1	in	in	ADP
ajis02-866	256	2	the	the	DET
ajis02-866	256	3	conceptualization	conceptualization	NOUN
ajis02-866	256	4	of	of	ADP
ajis02-866	256	5	agility	agility	NOUN
ajis02-866	256	6	alignment	alignment	NOUN
ajis02-866	256	7	as	as	ADP
ajis02-866	256	8	matching	matching	NOUN
ajis02-866	256	9	and	and	CCONJ
ajis02-866	256	10	mediating	mediate	VERB
ajis02-866	256	11	,	,	PUNCT
ajis02-866	256	12	both	both	PRON
ajis02-866	256	13	show	show	VERB
ajis02-866	256	14	significant	significant	ADJ
ajis02-866	256	15	relationships	relationship	NOUN
ajis02-866	256	16	with	with	ADP
ajis02-866	256	17	customer	customer	NOUN
ajis02-866	256	18	satisfaction	satisfaction	NOUN
ajis02-866	256	19	.	.	PUNCT
ajis02-866	257	1	when	when	SCONJ
ajis02-866	257	2	taking	take	VERB
ajis02-866	257	3	the	the	DET
ajis02-866	257	4	matching	matching	NOUN
ajis02-866	257	5	perspective	perspective	NOUN
ajis02-866	257	6	,	,	PUNCT
ajis02-866	257	7	our	our	PRON
ajis02-866	257	8	study	study	NOUN
ajis02-866	257	9	highlights	highlight	NOUN
ajis02-866	257	10	that	that	SCONJ
ajis02-866	257	11	customer	customer	NOUN
ajis02-866	257	12	satisfaction	satisfaction	NOUN
ajis02-866	257	13	is	be	AUX
ajis02-866	257	14	higher	high	ADJ
ajis02-866	257	15	when	when	SCONJ
ajis02-866	257	16	the	the	DET
ajis02-866	257	17	customer	customer	NOUN
ajis02-866	257	18	sensing	sense	VERB
ajis02-866	257	19	capability	capability	NOUN
ajis02-866	257	20	and	and	CCONJ
ajis02-866	257	21	customer	customer	NOUN
ajis02-866	257	22	-	-	PUNCT
ajis02-866	257	23	perceived	perceive	VERB
ajis02-866	257	24	firm	firm	NOUN
ajis02-866	257	25	’s	’s	PART
ajis02-866	257	26	responsiveness	responsiveness	NOUN
ajis02-866	257	27	(	(	PUNCT
ajis02-866	257	28	responding	respond	VERB
ajis02-866	257	29	capability	capability	NOUN
ajis02-866	257	30	)	)	PUNCT
ajis02-866	257	31	are	be	AUX
ajis02-866	257	32	aligned	align	VERB
ajis02-866	257	33	than	than	ADP
ajis02-866	257	34	when	when	SCONJ
ajis02-866	257	35	they	they	PRON
ajis02-866	257	36	are	be	AUX
ajis02-866	257	37	misaligned	misalign	VERB
ajis02-866	257	38	.	.	PUNCT
ajis02-866	258	1	additionally	additionally	ADV
ajis02-866	258	2	,	,	PUNCT
ajis02-866	258	3	the	the	DET
ajis02-866	258	4	customer	customer	NOUN
ajis02-866	258	5	satisfaction	satisfaction	NOUN
ajis02-866	258	6	is	be	AUX
ajis02-866	258	7	higher	high	ADJ
ajis02-866	258	8	when	when	SCONJ
ajis02-866	258	9	firm	firm	NOUN
ajis02-866	258	10	’s	’s	PART
ajis02-866	258	11	sensing	sense	VERB
ajis02-866	258	12	and	and	CCONJ
ajis02-866	258	13	responding	respond	VERB
ajis02-866	258	14	capabilities	capability	NOUN
ajis02-866	258	15	are	be	AUX
ajis02-866	258	16	higher	high	ADJ
ajis02-866	258	17	than	than	ADP
ajis02-866	258	18	when	when	SCONJ
ajis02-866	258	19	they	they	PRON
ajis02-866	258	20	both	both	PRON
ajis02-866	258	21	are	be	AUX
ajis02-866	258	22	low	low	ADJ
ajis02-866	258	23	.	.	PUNCT
ajis02-866	259	1	when	when	SCONJ
ajis02-866	259	2	considering	consider	VERB
ajis02-866	259	3	the	the	DET
ajis02-866	259	4	independent	independent	ADJ
ajis02-866	259	5	effects	effect	NOUN
ajis02-866	259	6	,	,	PUNCT
ajis02-866	259	7	1	1	X
ajis02-866	259	8	)	)	PUNCT
ajis02-866	259	9	customer	customer	NOUN
ajis02-866	259	10	satisfaction	satisfaction	NOUN
ajis02-866	259	11	is	be	AUX
ajis02-866	259	12	greatest	great	ADJ
ajis02-866	259	13	when	when	SCONJ
ajis02-866	259	14	customer	customer	NOUN
ajis02-866	259	15	-	-	PUNCT
ajis02-866	259	16	perceived	perceive	VERB
ajis02-866	259	17	responsiveness	responsiveness	NOUN
ajis02-866	259	18	(	(	PUNCT
ajis02-866	259	19	responding	respond	VERB
ajis02-866	259	20	capability	capability	NOUN
ajis02-866	259	21	)	)	PUNCT
ajis02-866	259	22	is	be	AUX
ajis02-866	259	23	at	at	ADP
ajis02-866	259	24	its	its	PRON
ajis02-866	259	25	maximum	maximum	ADJ
ajis02-866	259	26	,	,	PUNCT
ajis02-866	259	27	whilst	whilst	SCONJ
ajis02-866	259	28	2	2	NUM
ajis02-866	259	29	)	)	PUNCT
ajis02-866	259	30	customer	customer	NOUN
ajis02-866	259	31	satisfaction	satisfaction	NOUN
ajis02-866	259	32	is	be	AUX
ajis02-866	259	33	higher	high	ADJ
ajis02-866	259	34	when	when	SCONJ
ajis02-866	259	35	sensing	sense	VERB
ajis02-866	259	36	is	be	AUX
ajis02-866	259	37	low	low	ADJ
ajis02-866	259	38	as	as	SCONJ
ajis02-866	259	39	it	it	PRON
ajis02-866	259	40	tapers	taper	VERB
ajis02-866	259	41	off	off	ADP
ajis02-866	259	42	when	when	SCONJ
ajis02-866	259	43	a	a	DET
ajis02-866	259	44	firm	firm	NOUN
ajis02-866	259	45	is	be	AUX
ajis02-866	259	46	sensing	sense	VERB
ajis02-866	259	47	highly	highly	ADV
ajis02-866	259	48	but	but	CCONJ
ajis02-866	259	49	is	be	AUX
ajis02-866	259	50	deficient	deficient	ADJ
ajis02-866	259	51	australasian	australasian	ADJ
ajis02-866	259	52	journal	journal	NOUN
ajis02-866	259	53	of	of	ADP
ajis02-866	259	54	information	information	NOUN
ajis02-866	259	55	systems	system	NOUN
ajis02-866	259	56	volume	volume	NOUN
ajis02-866	259	57	18	18	NUM
ajis02-866	259	58	number	number	NOUN
ajis02-866	259	59	2	2	NUM
ajis02-866	259	60	2014	2014	NUM
ajis02-866	259	61	124	124	NUM
ajis02-866	259	62	in	in	ADP
ajis02-866	259	63	responsiveness	responsiveness	NOUN
ajis02-866	259	64	.	.	PUNCT
ajis02-866	260	1	this	this	PRON
ajis02-866	260	2	implies	imply	VERB
ajis02-866	260	3	that	that	SCONJ
ajis02-866	260	4	a	a	DET
ajis02-866	260	5	combination	combination	NOUN
ajis02-866	260	6	of	of	ADP
ajis02-866	260	7	high	high	ADJ
ajis02-866	260	8	customer	customer	NOUN
ajis02-866	260	9	sensing	sense	VERB
ajis02-866	260	10	capability	capability	NOUN
ajis02-866	260	11	and	and	CCONJ
ajis02-866	260	12	high	high	ADJ
ajis02-866	260	13	customer	customer	NOUN
ajis02-866	260	14	responding	respond	VERB
ajis02-866	260	15	capability	capability	NOUN
ajis02-866	260	16	is	be	AUX
ajis02-866	260	17	the	the	DET
ajis02-866	260	18	way	way	NOUN
ajis02-866	260	19	to	to	PART
ajis02-866	260	20	deliver	deliver	VERB
ajis02-866	260	21	customer	customer	NOUN
ajis02-866	260	22	satisfaction	satisfaction	NOUN
ajis02-866	260	23	and	and	CCONJ
ajis02-866	260	24	achieve	achieve	VERB
ajis02-866	260	25	firm	firm	ADJ
ajis02-866	260	26	performance	performance	NOUN
ajis02-866	260	27	whilst	whilst	SCONJ
ajis02-866	260	28	there	there	PRON
ajis02-866	260	29	is	be	VERB
ajis02-866	260	30	no	no	DET
ajis02-866	260	31	value	value	NOUN
ajis02-866	260	32	in	in	ADP
ajis02-866	260	33	just	just	ADV
ajis02-866	260	34	sensing	sense	VERB
ajis02-866	260	35	the	the	DET
ajis02-866	260	36	customer	customer	NOUN
ajis02-866	260	37	-	-	PUNCT
ajis02-866	260	38	based	base	VERB
ajis02-866	260	39	opportunities	opportunity	NOUN
ajis02-866	260	40	unless	unless	SCONJ
ajis02-866	260	41	the	the	DET
ajis02-866	260	42	firm	firm	NOUN
ajis02-866	260	43	is	be	AUX
ajis02-866	260	44	able	able	ADJ
ajis02-866	260	45	to	to	PART
ajis02-866	260	46	respond	respond	VERB
ajis02-866	260	47	to	to	ADP
ajis02-866	260	48	them	they	PRON
ajis02-866	260	49	.	.	PUNCT
ajis02-866	261	1	further	far	ADV
ajis02-866	261	2	,	,	PUNCT
ajis02-866	261	3	our	our	PRON
ajis02-866	261	4	analysis	analysis	NOUN
ajis02-866	261	5	reveals	reveal	VERB
ajis02-866	261	6	that	that	SCONJ
ajis02-866	261	7	the	the	DET
ajis02-866	261	8	direction	direction	NOUN
ajis02-866	261	9	of	of	ADP
ajis02-866	261	10	discrepancy	discrepancy	NOUN
ajis02-866	261	11	between	between	ADP
ajis02-866	261	12	sensing	sense	VERB
ajis02-866	261	13	and	and	CCONJ
ajis02-866	261	14	responding	respond	VERB
ajis02-866	261	15	capabilities	capability	NOUN
ajis02-866	261	16	(	(	PUNCT
ajis02-866	261	17	we	we	PRON
ajis02-866	261	18	refer	refer	VERB
ajis02-866	261	19	to	to	ADP
ajis02-866	261	20	the	the	DET
ajis02-866	261	21	customer	customer	NOUN
ajis02-866	261	22	-	-	PUNCT
ajis02-866	261	23	perceived	perceive	VERB
ajis02-866	261	24	firm	firm	NOUN
ajis02-866	261	25	’s	’s	PART
ajis02-866	261	26	responsiveness	responsiveness	NOUN
ajis02-866	261	27	here	here	ADV
ajis02-866	261	28	)	)	PUNCT
ajis02-866	261	29	is	be	AUX
ajis02-866	261	30	important	important	ADJ
ajis02-866	261	31	for	for	ADP
ajis02-866	261	32	customer	customer	NOUN
ajis02-866	261	33	satisfaction	satisfaction	NOUN
ajis02-866	261	34	where	where	SCONJ
ajis02-866	261	35	the	the	DET
ajis02-866	261	36	discrepancy	discrepancy	NOUN
ajis02-866	261	37	is	be	AUX
ajis02-866	261	38	such	such	ADJ
ajis02-866	261	39	that	that	SCONJ
ajis02-866	261	40	perceived	perceive	VERB
ajis02-866	261	41	responsiveness	responsiveness	NOUN
ajis02-866	261	42	is	be	AUX
ajis02-866	261	43	higher	high	ADJ
ajis02-866	261	44	than	than	ADP
ajis02-866	261	45	customer	customer	NOUN
ajis02-866	261	46	sensing	sensing	NOUN
ajis02-866	261	47	than	than	ADP
ajis02-866	261	48	vice	vice	ADV
ajis02-866	261	49	versa	versa	ADV
ajis02-866	261	50	.	.	PUNCT
ajis02-866	262	1	additionally	additionally	ADV
ajis02-866	262	2	,	,	PUNCT
ajis02-866	262	3	our	our	PRON
ajis02-866	262	4	analysis	analysis	NOUN
ajis02-866	262	5	of	of	ADP
ajis02-866	262	6	sense	sense	NOUN
ajis02-866	262	7	-	-	PUNCT
ajis02-866	262	8	response	response	NOUN
ajis02-866	262	9	alignment	alignment	NOUN
ajis02-866	262	10	as	as	ADP
ajis02-866	262	11	mediation	mediation	NOUN
ajis02-866	262	12	reveals	reveal	VERB
ajis02-866	262	13	that	that	SCONJ
ajis02-866	262	14	indeed	indeed	ADV
ajis02-866	262	15	the	the	DET
ajis02-866	262	16	customerperceived	customerperceive	VERB
ajis02-866	262	17	firm	firm	NOUN
ajis02-866	262	18	’s	’s	PART
ajis02-866	262	19	responsiveness	responsiveness	NOUN
ajis02-866	262	20	partially	partially	ADV
ajis02-866	262	21	mediates	mediate	VERB
ajis02-866	262	22	the	the	DET
ajis02-866	262	23	relationship	relationship	NOUN
ajis02-866	262	24	between	between	ADP
ajis02-866	262	25	sensing	sense	VERB
ajis02-866	262	26	and	and	CCONJ
ajis02-866	262	27	customer	customer	NOUN
ajis02-866	262	28	satisfaction	satisfaction	NOUN
ajis02-866	262	29	.	.	PUNCT
ajis02-866	263	1	our	our	PRON
ajis02-866	263	2	finding	finding	NOUN
ajis02-866	263	3	supports	support	VERB
ajis02-866	263	4	the	the	DET
ajis02-866	263	5	prior	prior	ADJ
ajis02-866	263	6	research	research	NOUN
ajis02-866	263	7	on	on	ADP
ajis02-866	263	8	the	the	DET
ajis02-866	263	9	sense	sense	NOUN
ajis02-866	263	10	-	-	PUNCT
ajis02-866	263	11	response	response	NOUN
ajis02-866	263	12	-	-	PUNCT
ajis02-866	263	13	performance	performance	NOUN
ajis02-866	263	14	relationship	relationship	NOUN
ajis02-866	263	15	view	view	NOUN
ajis02-866	263	16	(	(	PUNCT
ajis02-866	263	17	hult	hult	NOUN
ajis02-866	263	18	et	et	PROPN
ajis02-866	263	19	al	al	PROPN
ajis02-866	263	20	.	.	PROPN
ajis02-866	263	21	2005	2005	NUM
ajis02-866	263	22	;	;	PUNCT
ajis02-866	263	23	roberts	roberts	PROPN
ajis02-866	263	24	and	and	CCONJ
ajis02-866	263	25	grover	grover	PROPN
ajis02-866	263	26	2012a	2012a	NUM
ajis02-866	263	27	;	;	PUNCT
ajis02-866	263	28	roberts	roberts	PROPN
ajis02-866	263	29	and	and	CCONJ
ajis02-866	263	30	grover	grover	PROPN
ajis02-866	263	31	2012b	2012b	NUM
ajis02-866	263	32	)	)	PUNCT
ajis02-866	263	33	.	.	PUNCT
ajis02-866	264	1	to	to	PART
ajis02-866	264	2	put	put	VERB
ajis02-866	264	3	it	it	PRON
ajis02-866	264	4	differently	differently	ADV
ajis02-866	264	5	,	,	PUNCT
ajis02-866	264	6	a	a	DET
ajis02-866	264	7	firm	firm	NOUN
ajis02-866	264	8	may	may	AUX
ajis02-866	264	9	sense	sense	VERB
ajis02-866	264	10	customer	customer	NOUN
ajis02-866	264	11	requirements	requirement	NOUN
ajis02-866	264	12	better	well	ADV
ajis02-866	264	13	with	with	ADP
ajis02-866	264	14	superior	superior	ADJ
ajis02-866	264	15	sensing	sense	VERB
ajis02-866	264	16	capabilities	capability	NOUN
ajis02-866	264	17	yet	yet	ADV
ajis02-866	264	18	it	it	PRON
ajis02-866	264	19	needs	need	VERB
ajis02-866	264	20	to	to	PART
ajis02-866	264	21	respond	respond	VERB
ajis02-866	264	22	to	to	ADP
ajis02-866	264	23	such	such	ADJ
ajis02-866	264	24	requirements	requirement	NOUN
ajis02-866	264	25	quickly	quickly	ADV
ajis02-866	264	26	,	,	PUNCT
ajis02-866	264	27	effectively	effectively	ADV
ajis02-866	264	28	and	and	CCONJ
ajis02-866	264	29	adequately	adequately	ADV
ajis02-866	264	30	in	in	ADP
ajis02-866	264	31	order	order	NOUN
ajis02-866	264	32	to	to	PART
ajis02-866	264	33	make	make	VERB
ajis02-866	264	34	customers	customer	NOUN
ajis02-866	264	35	happy	happy	ADJ
ajis02-866	264	36	and	and	CCONJ
ajis02-866	264	37	convert	convert	VERB
ajis02-866	264	38	the	the	DET
ajis02-866	264	39	firm	firm	NOUN
ajis02-866	264	40	’s	’s	PART
ajis02-866	264	41	superior	superior	ADJ
ajis02-866	264	42	customer	customer	NOUN
ajis02-866	264	43	sensing	sense	VERB
ajis02-866	264	44	capability	capability	NOUN
ajis02-866	264	45	into	into	ADP
ajis02-866	264	46	firm	firm	ADJ
ajis02-866	264	47	performance	performance	NOUN
ajis02-866	264	48	.	.	PUNCT
ajis02-866	265	1	hence	hence	ADV
ajis02-866	265	2	,	,	PUNCT
ajis02-866	265	3	we	we	PRON
ajis02-866	265	4	argue	argue	VERB
ajis02-866	265	5	that	that	SCONJ
ajis02-866	265	6	at	at	ADV
ajis02-866	265	7	least	least	ADJ
ajis02-866	265	8	minimal	minimal	ADJ
ajis02-866	265	9	customer	customer	NOUN
ajis02-866	265	10	responsiveness	responsiveness	NOUN
ajis02-866	265	11	is	be	AUX
ajis02-866	265	12	still	still	ADV
ajis02-866	265	13	a	a	DET
ajis02-866	265	14	key	key	NOUN
ajis02-866	265	15	to	to	ADP
ajis02-866	265	16	firm	firm	ADJ
ajis02-866	265	17	performance	performance	NOUN
ajis02-866	265	18	,	,	PUNCT
ajis02-866	265	19	despite	despite	SCONJ
ajis02-866	265	20	having	have	VERB
ajis02-866	265	21	a	a	DET
ajis02-866	265	22	superior	superior	ADJ
ajis02-866	265	23	customer	customer	NOUN
ajis02-866	265	24	sensing	sense	VERB
ajis02-866	265	25	capability	capability	NOUN
ajis02-866	265	26	.	.	PUNCT
ajis02-866	266	1	limitations	limitation	NOUN
ajis02-866	266	2	of	of	ADP
ajis02-866	266	3	the	the	DET
ajis02-866	266	4	study	study	NOUN
ajis02-866	266	5	our	our	PRON
ajis02-866	266	6	use	use	NOUN
ajis02-866	266	7	of	of	ADP
ajis02-866	266	8	u	u	NOUN
ajis02-866	266	9	-	-	NOUN
ajis02-866	266	10	crm	crm	NOUN
ajis02-866	266	11	as	as	SCONJ
ajis02-866	266	12	the	the	DET
ajis02-866	266	13	context	context	NOUN
ajis02-866	266	14	limited	limit	VERB
ajis02-866	266	15	our	our	PRON
ajis02-866	266	16	ability	ability	NOUN
ajis02-866	266	17	to	to	PART
ajis02-866	266	18	fully	fully	ADV
ajis02-866	266	19	understand	understand	VERB
ajis02-866	266	20	how	how	SCONJ
ajis02-866	266	21	a	a	DET
ajis02-866	266	22	firm	firm	NOUN
ajis02-866	266	23	develops	develop	VERB
ajis02-866	266	24	and	and	CCONJ
ajis02-866	266	25	leverages	leverage	VERB
ajis02-866	266	26	its	its	PRON
ajis02-866	266	27	overall	overall	ADJ
ajis02-866	266	28	ability	ability	NOUN
ajis02-866	266	29	to	to	PART
ajis02-866	266	30	sense	sense	VERB
ajis02-866	266	31	and	and	CCONJ
ajis02-866	266	32	respond	respond	VERB
ajis02-866	266	33	to	to	ADP
ajis02-866	266	34	its	its	PRON
ajis02-866	266	35	advantage	advantage	NOUN
ajis02-866	266	36	in	in	ADP
ajis02-866	266	37	delivering	deliver	VERB
ajis02-866	266	38	customer	customer	NOUN
ajis02-866	266	39	satisfaction	satisfaction	NOUN
ajis02-866	266	40	and	and	CCONJ
ajis02-866	266	41	achieving	achieve	VERB
ajis02-866	266	42	superior	superior	ADJ
ajis02-866	266	43	firm	firm	ADJ
ajis02-866	266	44	performance	performance	NOUN
ajis02-866	266	45	.	.	PUNCT
ajis02-866	267	1	as	as	SCONJ
ajis02-866	267	2	the	the	DET
ajis02-866	267	3	constant	constant	ADJ
ajis02-866	267	4	advancements	advancement	NOUN
ajis02-866	267	5	of	of	ADP
ajis02-866	267	6	mobile	mobile	ADJ
ajis02-866	267	7	technology	technology	NOUN
ajis02-866	267	8	,	,	PUNCT
ajis02-866	267	9	the	the	DET
ajis02-866	267	10	nature	nature	NOUN
ajis02-866	267	11	of	of	ADP
ajis02-866	267	12	mobile	mobile	ADJ
ajis02-866	267	13	applications	application	NOUN
ajis02-866	267	14	,	,	PUNCT
ajis02-866	267	15	their	their	PRON
ajis02-866	267	16	interactivity	interactivity	NOUN
ajis02-866	267	17	and	and	CCONJ
ajis02-866	267	18	their	their	PRON
ajis02-866	267	19	use	use	NOUN
ajis02-866	267	20	in	in	ADP
ajis02-866	267	21	the	the	DET
ajis02-866	267	22	organizational	organizational	ADJ
ajis02-866	267	23	context	context	NOUN
ajis02-866	267	24	poses	pose	VERB
ajis02-866	267	25	many	many	ADJ
ajis02-866	267	26	challenges	challenge	NOUN
ajis02-866	267	27	for	for	ADP
ajis02-866	267	28	developing	develop	VERB
ajis02-866	267	29	meticulous	meticulous	ADJ
ajis02-866	267	30	measures	measure	NOUN
ajis02-866	267	31	,	,	PUNCT
ajis02-866	267	32	future	future	ADJ
ajis02-866	267	33	research	research	NOUN
ajis02-866	267	34	should	should	AUX
ajis02-866	267	35	develop	develop	VERB
ajis02-866	267	36	more	more	ADV
ajis02-866	267	37	rigorous	rigorous	ADJ
ajis02-866	267	38	measures	measure	NOUN
ajis02-866	267	39	of	of	ADP
ajis02-866	267	40	how	how	SCONJ
ajis02-866	267	41	firms	firm	NOUN
ajis02-866	267	42	leverage	leverage	VERB
ajis02-866	267	43	such	such	ADJ
ajis02-866	267	44	technological	technological	ADJ
ajis02-866	267	45	advancements	advancement	NOUN
ajis02-866	267	46	and	and	CCONJ
ajis02-866	267	47	tools	tool	NOUN
ajis02-866	267	48	to	to	PART
ajis02-866	267	49	achieve	achieve	VERB
ajis02-866	267	50	superior	superior	ADJ
ajis02-866	267	51	customer	customer	NOUN
ajis02-866	267	52	agility	agility	NOUN
ajis02-866	267	53	via	via	ADP
ajis02-866	267	54	sensing	sense	VERB
ajis02-866	267	55	and	and	CCONJ
ajis02-866	267	56	responding	respond	VERB
ajis02-866	267	57	capabilities	capability	NOUN
ajis02-866	267	58	.	.	PUNCT
ajis02-866	268	1	implications	implication	NOUN
ajis02-866	268	2	for	for	ADP
ajis02-866	268	3	research	research	NOUN
ajis02-866	268	4	and	and	CCONJ
ajis02-866	268	5	practice	practice	VERB
ajis02-866	268	6	our	our	PRON
ajis02-866	268	7	study	study	NOUN
ajis02-866	268	8	has	have	VERB
ajis02-866	268	9	a	a	DET
ajis02-866	268	10	number	number	NOUN
ajis02-866	268	11	of	of	ADP
ajis02-866	268	12	implications	implication	NOUN
ajis02-866	268	13	for	for	ADP
ajis02-866	268	14	both	both	CCONJ
ajis02-866	268	15	research	research	NOUN
ajis02-866	268	16	and	and	CCONJ
ajis02-866	268	17	practice	practice	NOUN
ajis02-866	268	18	.	.	PUNCT
ajis02-866	269	1	first	first	ADV
ajis02-866	269	2	,	,	PUNCT
ajis02-866	269	3	we	we	PRON
ajis02-866	269	4	isolated	isolate	VERB
ajis02-866	269	5	key	key	ADJ
ajis02-866	269	6	attributes	attribute	NOUN
ajis02-866	269	7	and	and	CCONJ
ajis02-866	269	8	characteristics	characteristic	NOUN
ajis02-866	269	9	discussed	discuss	VERB
ajis02-866	269	10	in	in	ADP
ajis02-866	269	11	previous	previous	ADJ
ajis02-866	269	12	conceptions	conception	NOUN
ajis02-866	269	13	of	of	ADP
ajis02-866	269	14	agility	agility	NOUN
ajis02-866	269	15	and	and	CCONJ
ajis02-866	269	16	then	then	ADV
ajis02-866	269	17	conceptualized	conceptualize	VERB
ajis02-866	269	18	the	the	DET
ajis02-866	269	19	notion	notion	NOUN
ajis02-866	269	20	of	of	ADP
ajis02-866	269	21	agility	agility	NOUN
ajis02-866	269	22	from	from	ADP
ajis02-866	269	23	the	the	DET
ajis02-866	269	24	customers	customer	NOUN
ajis02-866	269	25	’	'	PUNCT
ajis02-866	269	26	point	point	NOUN
ajis02-866	269	27	of	of	ADP
ajis02-866	269	28	view	view	NOUN
ajis02-866	269	29	.	.	PUNCT
ajis02-866	270	1	hence	hence	ADV
ajis02-866	270	2	,	,	PUNCT
ajis02-866	270	3	we	we	PRON
ajis02-866	270	4	suggest	suggest	VERB
ajis02-866	270	5	that	that	SCONJ
ajis02-866	270	6	future	future	ADJ
ajis02-866	270	7	research	research	NOUN
ajis02-866	270	8	could	could	AUX
ajis02-866	270	9	consider	consider	VERB
ajis02-866	270	10	the	the	DET
ajis02-866	270	11	attributes	attribute	NOUN
ajis02-866	270	12	and	and	CCONJ
ajis02-866	270	13	characteristics	characteristic	NOUN
ajis02-866	270	14	we	we	PRON
ajis02-866	270	15	summarized	summarize	VERB
ajis02-866	270	16	when	when	SCONJ
ajis02-866	270	17	conceptualizing	conceptualize	VERB
ajis02-866	270	18	firms	firm	NOUN
ajis02-866	270	19	’	'	PUNCT
ajis02-866	270	20	agility	agility	NOUN
ajis02-866	270	21	from	from	ADP
ajis02-866	270	22	the	the	DET
ajis02-866	270	23	customers	customer	NOUN
ajis02-866	270	24	’	'	PUNCT
ajis02-866	270	25	perspective	perspective	NOUN
ajis02-866	270	26	.	.	PUNCT
ajis02-866	271	1	additionally	additionally	ADV
ajis02-866	271	2	,	,	PUNCT
ajis02-866	271	3	we	we	PRON
ajis02-866	271	4	took	take	VERB
ajis02-866	271	5	two	two	NUM
ajis02-866	271	6	perspectives	perspective	NOUN
ajis02-866	271	7	of	of	ADP
ajis02-866	271	8	agility	agility	NOUN
ajis02-866	271	9	alignment	alignment	NOUN
ajis02-866	271	10	,	,	PUNCT
ajis02-866	271	11	namely	namely	ADV
ajis02-866	271	12	,	,	PUNCT
ajis02-866	271	13	matching	matching	NOUN
ajis02-866	271	14	and	and	CCONJ
ajis02-866	271	15	mediation	mediation	NOUN
ajis02-866	271	16	,	,	PUNCT
ajis02-866	271	17	and	and	CCONJ
ajis02-866	271	18	tested	test	VERB
ajis02-866	271	19	them	they	PRON
ajis02-866	271	20	from	from	ADP
ajis02-866	271	21	the	the	DET
ajis02-866	271	22	customers	customer	NOUN
ajis02-866	271	23	’	’	PART
ajis02-866	271	24	perspective	perspective	NOUN
ajis02-866	271	25	,	,	PUNCT
ajis02-866	271	26	but	but	CCONJ
ajis02-866	271	27	no	no	DET
ajis02-866	271	28	comprehensive	comprehensive	ADJ
ajis02-866	271	29	investigation	investigation	NOUN
ajis02-866	271	30	was	be	AUX
ajis02-866	271	31	made	make	VERB
ajis02-866	271	32	on	on	ADP
ajis02-866	271	33	the	the	DET
ajis02-866	271	34	ways	way	NOUN
ajis02-866	271	35	in	in	ADP
ajis02-866	271	36	which	which	PRON
ajis02-866	271	37	the	the	DET
ajis02-866	271	38	sensing	sensing	NOUN
ajis02-866	271	39	and	and	CCONJ
ajis02-866	271	40	responding	respond	VERB
ajis02-866	271	41	capabilities	capability	NOUN
ajis02-866	271	42	could	could	AUX
ajis02-866	271	43	or	or	CCONJ
ajis02-866	271	44	should	should	AUX
ajis02-866	271	45	be	be	AUX
ajis02-866	271	46	aligned	align	VERB
ajis02-866	271	47	.	.	PUNCT
ajis02-866	272	1	following	follow	VERB
ajis02-866	272	2	which	which	PRON
ajis02-866	272	3	,	,	PUNCT
ajis02-866	272	4	we	we	PRON
ajis02-866	272	5	suggest	suggest	VERB
ajis02-866	272	6	future	future	ADJ
ajis02-866	272	7	researchers	researcher	NOUN
ajis02-866	272	8	could	could	AUX
ajis02-866	272	9	take	take	VERB
ajis02-866	272	10	multiple	multiple	ADJ
ajis02-866	272	11	perspectives	perspective	NOUN
ajis02-866	272	12	into	into	ADP
ajis02-866	272	13	account	account	NOUN
ajis02-866	272	14	when	when	SCONJ
ajis02-866	272	15	investigating	investigate	VERB
ajis02-866	272	16	agility	agility	NOUN
ajis02-866	272	17	-	-	PUNCT
ajis02-866	272	18	related	relate	VERB
ajis02-866	272	19	phenomena	phenomenon	NOUN
ajis02-866	272	20	.	.	PUNCT
ajis02-866	273	1	regarding	regard	VERB
ajis02-866	273	2	the	the	DET
ajis02-866	273	3	implications	implication	NOUN
ajis02-866	273	4	for	for	ADP
ajis02-866	273	5	practice	practice	NOUN
ajis02-866	273	6	,	,	PUNCT
ajis02-866	273	7	our	our	PRON
ajis02-866	273	8	empirical	empirical	ADJ
ajis02-866	273	9	investigation	investigation	NOUN
ajis02-866	273	10	suggests	suggest	VERB
ajis02-866	273	11	that	that	SCONJ
ajis02-866	273	12	firms	firm	NOUN
ajis02-866	273	13	should	should	AUX
ajis02-866	273	14	align	align	VERB
ajis02-866	273	15	their	their	PRON
ajis02-866	273	16	sensing	sensing	NOUN
ajis02-866	273	17	and	and	CCONJ
ajis02-866	273	18	responding	respond	VERB
ajis02-866	273	19	capabilities	capability	NOUN
ajis02-866	273	20	in	in	ADP
ajis02-866	273	21	order	order	NOUN
ajis02-866	273	22	to	to	PART
ajis02-866	273	23	achieve	achieve	VERB
ajis02-866	273	24	business	business	NOUN
ajis02-866	273	25	benefits	benefit	NOUN
ajis02-866	273	26	and	and	CCONJ
ajis02-866	273	27	sustained	sustain	VERB
ajis02-866	273	28	competitive	competitive	ADJ
ajis02-866	273	29	advantage	advantage	NOUN
ajis02-866	273	30	.	.	PUNCT
ajis02-866	274	1	we	we	PRON
ajis02-866	274	2	suggest	suggest	VERB
ajis02-866	274	3	organizations	organization	NOUN
ajis02-866	274	4	place	place	VERB
ajis02-866	274	5	equal	equal	ADJ
ajis02-866	274	6	emphasis	emphasis	NOUN
ajis02-866	274	7	on	on	ADP
ajis02-866	274	8	nurturing	nurture	VERB
ajis02-866	274	9	sensing	sense	VERB
ajis02-866	274	10	capabilities	capability	NOUN
ajis02-866	274	11	and	and	CCONJ
ajis02-866	274	12	on	on	ADP
ajis02-866	274	13	nurturing	nurture	VERB
ajis02-866	274	14	responding	respond	VERB
ajis02-866	274	15	capabilities	capability	NOUN
ajis02-866	274	16	,	,	PUNCT
ajis02-866	274	17	in	in	ADP
ajis02-866	274	18	addition	addition	NOUN
ajis02-866	274	19	to	to	ADP
ajis02-866	274	20	configuring	configuring	NOUN
ajis02-866	274	21	and	and	CCONJ
ajis02-866	274	22	organizing	organize	VERB
ajis02-866	274	23	themselves	themselves	PRON
ajis02-866	274	24	in	in	ADP
ajis02-866	274	25	order	order	NOUN
ajis02-866	274	26	to	to	PART
ajis02-866	274	27	align	align	VERB
ajis02-866	274	28	the	the	DET
ajis02-866	274	29	two	two	NUM
ajis02-866	274	30	capabilities	capability	NOUN
ajis02-866	274	31	.	.	PUNCT
ajis02-866	275	1	contributions	contribution	NOUN
ajis02-866	275	2	this	this	DET
ajis02-866	275	3	study	study	NOUN
ajis02-866	275	4	addressed	address	VERB
ajis02-866	275	5	the	the	DET
ajis02-866	275	6	issue	issue	NOUN
ajis02-866	275	7	of	of	ADP
ajis02-866	275	8	agility	agility	NOUN
ajis02-866	275	9	alignment	alignment	NOUN
ajis02-866	275	10	from	from	ADP
ajis02-866	275	11	customers	customer	NOUN
ajis02-866	275	12	’	'	PUNCT
ajis02-866	275	13	standpoint	standpoint	NOUN
ajis02-866	275	14	to	to	PART
ajis02-866	275	15	add	add	VERB
ajis02-866	275	16	more	more	ADJ
ajis02-866	275	17	detail	detail	NOUN
ajis02-866	275	18	to	to	ADP
ajis02-866	275	19	the	the	DET
ajis02-866	275	20	agility	agility	NOUN
ajis02-866	275	21	construct	construct	NOUN
ajis02-866	275	22	by	by	ADP
ajis02-866	275	23	introducing	introduce	VERB
ajis02-866	275	24	the	the	DET
ajis02-866	275	25	missing	miss	VERB
ajis02-866	275	26	customer	customer	NOUN
ajis02-866	275	27	perspective	perspective	NOUN
ajis02-866	275	28	to	to	ADP
ajis02-866	275	29	the	the	DET
ajis02-866	275	30	extant	extant	ADJ
ajis02-866	275	31	body	body	NOUN
ajis02-866	275	32	of	of	ADP
ajis02-866	275	33	literature	literature	NOUN
ajis02-866	275	34	.	.	PUNCT
ajis02-866	276	1	our	our	PRON
ajis02-866	276	2	approach	approach	NOUN
ajis02-866	276	3	reflects	reflect	VERB
ajis02-866	276	4	the	the	DET
ajis02-866	276	5	current	current	ADJ
ajis02-866	276	6	management	management	NOUN
ajis02-866	276	7	thinking	thinking	NOUN
ajis02-866	276	8	as	as	SCONJ
ajis02-866	276	9	it	it	PRON
ajis02-866	276	10	highlights	highlight	VERB
ajis02-866	276	11	the	the	DET
ajis02-866	276	12	importance	importance	NOUN
ajis02-866	276	13	of	of	ADP
ajis02-866	276	14	customer	customer	NOUN
ajis02-866	276	15	perceptions	perception	NOUN
ajis02-866	276	16	in	in	ADP
ajis02-866	276	17	today	today	NOUN
ajis02-866	276	18	’s	’s	PART
ajis02-866	276	19	hypercompetitive	hypercompetitive	ADJ
ajis02-866	276	20	business	business	NOUN
ajis02-866	276	21	environment	environment	NOUN
ajis02-866	276	22	.	.	PUNCT
ajis02-866	277	1	as	as	SCONJ
ajis02-866	277	2	the	the	DET
ajis02-866	277	3	customers	customer	NOUN
ajis02-866	277	4	’	’	PART
ajis02-866	277	5	perspective	perspective	NOUN
ajis02-866	277	6	of	of	ADP
ajis02-866	277	7	agility	agility	NOUN
ajis02-866	277	8	was	be	AUX
ajis02-866	277	9	absent	absent	ADJ
ajis02-866	277	10	in	in	ADP
ajis02-866	277	11	the	the	DET
ajis02-866	277	12	extant	extant	ADJ
ajis02-866	277	13	body	body	NOUN
ajis02-866	277	14	of	of	ADP
ajis02-866	277	15	agility	agility	NOUN
ajis02-866	277	16	literature	literature	NOUN
ajis02-866	277	17	this	this	DET
ajis02-866	277	18	study	study	NOUN
ajis02-866	277	19	provide	provide	VERB
ajis02-866	277	20	a	a	DET
ajis02-866	277	21	foundation	foundation	NOUN
ajis02-866	277	22	for	for	ADP
ajis02-866	277	23	the	the	DET
ajis02-866	277	24	nomological	nomological	ADJ
ajis02-866	277	25	network	network	NOUN
ajis02-866	277	26	around	around	ADP
ajis02-866	277	27	customers	customer	NOUN
ajis02-866	277	28	’	’	PART
ajis02-866	277	29	perspectives	perspective	NOUN
ajis02-866	277	30	of	of	ADP
ajis02-866	277	31	agility	agility	NOUN
ajis02-866	277	32	.	.	PUNCT
ajis02-866	278	1	also	also	ADV
ajis02-866	278	2	,	,	PUNCT
ajis02-866	278	3	we	we	PRON
ajis02-866	278	4	hope	hope	VERB
ajis02-866	278	5	that	that	SCONJ
ajis02-866	278	6	this	this	DET
ajis02-866	278	7	study	study	NOUN
ajis02-866	278	8	contributes	contribute	VERB
ajis02-866	278	9	to	to	ADP
ajis02-866	278	10	the	the	DET
ajis02-866	278	11	cumulative	cumulative	ADJ
ajis02-866	278	12	progress	progress	NOUN
ajis02-866	278	13	of	of	ADP
ajis02-866	278	14	agility	agility	NOUN
ajis02-866	278	15	related	relate	VERB
ajis02-866	278	16	phenomena	phenomenon	NOUN
ajis02-866	278	17	.	.	PUNCT
ajis02-866	279	1	in	in	ADP
ajis02-866	279	2	addition	addition	NOUN
ajis02-866	279	3	we	we	PRON
ajis02-866	279	4	made	make	VERB
ajis02-866	279	5	methodological	methodological	ADJ
ajis02-866	279	6	contributions	contribution	NOUN
ajis02-866	279	7	australasian	australasian	ADJ
ajis02-866	279	8	journal	journal	NOUN
ajis02-866	279	9	of	of	ADP
ajis02-866	279	10	information	information	NOUN
ajis02-866	279	11	systems	system	NOUN
ajis02-866	279	12	volume	volume	NOUN
ajis02-866	279	13	18	18	NUM
ajis02-866	279	14	number	number	NOUN
ajis02-866	279	15	2	2	NUM
ajis02-866	279	16	2014	2014	NUM
ajis02-866	279	17	125	125	NUM
ajis02-866	279	18	for	for	ADP
ajis02-866	279	19	research	research	NOUN
ajis02-866	279	20	,	,	PUNCT
ajis02-866	279	21	by	by	ADP
ajis02-866	279	22	relaxing	relax	VERB
ajis02-866	279	23	the	the	DET
ajis02-866	279	24	traditional	traditional	ADJ
ajis02-866	279	25	linearity	linearity	NOUN
ajis02-866	279	26	assumptions	assumption	NOUN
ajis02-866	279	27	and	and	CCONJ
ajis02-866	279	28	demonstrating	demonstrate	VERB
ajis02-866	279	29	that	that	PRON
ajis02-866	279	30	in	in	ADP
ajis02-866	279	31	doing	do	VERB
ajis02-866	279	32	so	so	ADV
ajis02-866	279	33	it	it	PRON
ajis02-866	279	34	is	be	AUX
ajis02-866	279	35	possible	possible	ADJ
ajis02-866	279	36	to	to	PART
ajis02-866	279	37	uncover	uncover	VERB
ajis02-866	279	38	complex	complex	ADJ
ajis02-866	279	39	interactions	interaction	NOUN
ajis02-866	279	40	between	between	ADP
ajis02-866	279	41	the	the	DET
ajis02-866	279	42	constructs	construct	NOUN
ajis02-866	279	43	in	in	ADP
ajis02-866	279	44	a	a	DET
ajis02-866	279	45	research	research	NOUN
ajis02-866	279	46	model	model	NOUN
ajis02-866	279	47	.	.	PUNCT
ajis02-866	280	1	future	future	ADJ
ajis02-866	280	2	research	research	NOUN
ajis02-866	280	3	we	we	PRON
ajis02-866	280	4	believe	believe	VERB
ajis02-866	280	5	that	that	SCONJ
ajis02-866	280	6	this	this	DET
ajis02-866	280	7	study	study	NOUN
ajis02-866	280	8	adds	add	VERB
ajis02-866	280	9	more	more	ADJ
ajis02-866	280	10	detail	detail	NOUN
ajis02-866	280	11	to	to	ADP
ajis02-866	280	12	the	the	DET
ajis02-866	280	13	agility	agility	NOUN
ajis02-866	280	14	construct	construct	NOUN
ajis02-866	280	15	by	by	ADP
ajis02-866	280	16	introducing	introduce	VERB
ajis02-866	280	17	the	the	DET
ajis02-866	280	18	missing	miss	VERB
ajis02-866	280	19	customer	customer	NOUN
ajis02-866	280	20	perspective	perspective	NOUN
ajis02-866	280	21	to	to	ADP
ajis02-866	280	22	the	the	DET
ajis02-866	280	23	extant	extant	ADJ
ajis02-866	280	24	body	body	NOUN
ajis02-866	280	25	of	of	ADP
ajis02-866	280	26	literature	literature	NOUN
ajis02-866	280	27	.	.	PUNCT
ajis02-866	281	1	it	it	PRON
ajis02-866	281	2	reflects	reflect	VERB
ajis02-866	281	3	the	the	DET
ajis02-866	281	4	importance	importance	NOUN
ajis02-866	281	5	of	of	ADP
ajis02-866	281	6	customer	customer	NOUN
ajis02-866	281	7	perceptions	perception	NOUN
ajis02-866	281	8	in	in	ADP
ajis02-866	281	9	today	today	NOUN
ajis02-866	281	10	’s	’s	PART
ajis02-866	281	11	hypercompetitive	hypercompetitive	ADJ
ajis02-866	281	12	business	business	NOUN
ajis02-866	281	13	environment	environment	NOUN
ajis02-866	281	14	.	.	PUNCT
ajis02-866	282	1	however	however	ADV
ajis02-866	282	2	,	,	PUNCT
ajis02-866	282	3	in	in	ADP
ajis02-866	282	4	order	order	NOUN
ajis02-866	282	5	to	to	PART
ajis02-866	282	6	understand	understand	VERB
ajis02-866	282	7	this	this	PRON
ajis02-866	282	8	critical	critical	ADJ
ajis02-866	282	9	,	,	PUNCT
ajis02-866	282	10	yet	yet	CCONJ
ajis02-866	282	11	underinvestigated	underinvestigate	VERB
ajis02-866	282	12	perspective	perspective	NOUN
ajis02-866	282	13	,	,	PUNCT
ajis02-866	282	14	and	and	CCONJ
ajis02-866	282	15	to	to	PART
ajis02-866	282	16	build	build	VERB
ajis02-866	282	17	on	on	ADP
ajis02-866	282	18	this	this	DET
ajis02-866	282	19	work	work	NOUN
ajis02-866	282	20	,	,	PUNCT
ajis02-866	282	21	far	far	ADV
ajis02-866	282	22	more	more	ADJ
ajis02-866	282	23	research	research	NOUN
ajis02-866	282	24	is	be	AUX
ajis02-866	282	25	required	require	VERB
ajis02-866	282	26	on	on	ADP
ajis02-866	282	27	the	the	DET
ajis02-866	282	28	nomological	nomological	ADJ
ajis02-866	282	29	network	network	NOUN
ajis02-866	282	30	around	around	ADP
ajis02-866	282	31	customers	customer	NOUN
ajis02-866	282	32	’	’	PART
ajis02-866	282	33	perspectives	perspective	NOUN
ajis02-866	282	34	of	of	ADP
ajis02-866	282	35	agility	agility	NOUN
ajis02-866	282	36	.	.	PUNCT
ajis02-866	283	1	now	now	ADV
ajis02-866	283	2	that	that	SCONJ
ajis02-866	283	3	we	we	PRON
ajis02-866	283	4	have	have	AUX
ajis02-866	283	5	investigated	investigate	VERB
ajis02-866	283	6	firms	firm	NOUN
ajis02-866	283	7	’	’	PART
ajis02-866	283	8	agility	agility	NOUN
ajis02-866	283	9	from	from	ADP
ajis02-866	283	10	the	the	DET
ajis02-866	283	11	customers	customer	NOUN
ajis02-866	283	12	’	'	PUNCT
ajis02-866	283	13	perspective	perspective	NOUN
ajis02-866	283	14	using	use	VERB
ajis02-866	283	15	the	the	DET
ajis02-866	283	16	contemporary	contemporary	ADJ
ajis02-866	283	17	u	u	PROPN
ajis02-866	283	18	-	-	PROPN
ajis02-866	283	19	crm	crm	ADJ
ajis02-866	283	20	context	context	NOUN
ajis02-866	283	21	,	,	PUNCT
ajis02-866	283	22	future	future	ADJ
ajis02-866	283	23	research	research	NOUN
ajis02-866	283	24	may	may	AUX
ajis02-866	283	25	extend	extend	VERB
ajis02-866	283	26	this	this	DET
ajis02-866	283	27	work	work	NOUN
ajis02-866	283	28	to	to	ADP
ajis02-866	283	29	the	the	DET
ajis02-866	283	30	other	other	ADJ
ajis02-866	283	31	relevant	relevant	ADJ
ajis02-866	283	32	contexts	context	NOUN
ajis02-866	283	33	such	such	ADJ
ajis02-866	283	34	as	as	ADP
ajis02-866	283	35	supply	supply	NOUN
ajis02-866	283	36	chain	chain	NOUN
ajis02-866	283	37	agility	agility	NOUN
ajis02-866	283	38	and	and	CCONJ
ajis02-866	283	39	operational	operational	ADJ
ajis02-866	283	40	agility	agility	NOUN
ajis02-866	283	41	in	in	ADP
ajis02-866	283	42	order	order	NOUN
ajis02-866	283	43	to	to	PART
ajis02-866	283	44	further	far	ADV
ajis02-866	283	45	investigate	investigate	VERB
ajis02-866	283	46	customers	customer	NOUN
ajis02-866	283	47	’	'	PUNCT
ajis02-866	283	48	view	view	NOUN
ajis02-866	283	49	of	of	ADP
ajis02-866	283	50	organizational	organizational	ADJ
ajis02-866	283	51	agility	agility	NOUN
ajis02-866	283	52	.	.	PUNCT
ajis02-866	284	1	additionally	additionally	ADV
ajis02-866	284	2	,	,	PUNCT
ajis02-866	284	3	as	as	SCONJ
ajis02-866	284	4	we	we	PRON
ajis02-866	284	5	argue	argue	VERB
ajis02-866	284	6	that	that	SCONJ
ajis02-866	284	7	the	the	DET
ajis02-866	284	8	customers	customer	NOUN
ajis02-866	284	9	could	could	AUX
ajis02-866	284	10	effectively	effectively	ADV
ajis02-866	284	11	judge	judge	VERB
ajis02-866	284	12	the	the	DET
ajis02-866	284	13	firm	firm	NOUN
ajis02-866	284	14	’s	’s	PART
ajis02-866	284	15	responding	respond	VERB
ajis02-866	284	16	capacity	capacity	NOUN
ajis02-866	284	17	through	through	ADP
ajis02-866	284	18	their	their	PRON
ajis02-866	284	19	perception	perception	NOUN
ajis02-866	284	20	of	of	ADP
ajis02-866	284	21	the	the	DET
ajis02-866	284	22	firm	firm	NOUN
ajis02-866	284	23	’s	’s	PART
ajis02-866	284	24	responsiveness	responsiveness	NOUN
ajis02-866	284	25	,	,	PUNCT
ajis02-866	284	26	similar	similar	ADJ
ajis02-866	284	27	approaches	approach	NOUN
ajis02-866	284	28	are	be	AUX
ajis02-866	284	29	possible	possible	ADJ
ajis02-866	284	30	in	in	ADP
ajis02-866	284	31	number	number	NOUN
ajis02-866	284	32	of	of	ADP
ajis02-866	284	33	other	other	ADJ
ajis02-866	284	34	contexts	contexts	NOUN
ajis02-866	284	35	.	.	PUNCT
ajis02-866	285	1	for	for	ADP
ajis02-866	285	2	example	example	NOUN
ajis02-866	285	3	,	,	PUNCT
ajis02-866	285	4	evaluation	evaluation	NOUN
ajis02-866	285	5	of	of	ADP
ajis02-866	285	6	both	both	CCONJ
ajis02-866	285	7	online	online	ADJ
ajis02-866	285	8	and	and	CCONJ
ajis02-866	285	9	off	off	ADP
ajis02-866	285	10	-	-	PUNCT
ajis02-866	285	11	line	line	NOUN
ajis02-866	285	12	course	course	NOUN
ajis02-866	285	13	delivery	delivery	NOUN
ajis02-866	285	14	by	by	ADP
ajis02-866	285	15	university	university	NOUN
ajis02-866	285	16	professors	professor	NOUN
ajis02-866	285	17	can	can	AUX
ajis02-866	285	18	be	be	AUX
ajis02-866	285	19	performed	perform	VERB
ajis02-866	285	20	through	through	ADP
ajis02-866	285	21	students	student	NOUN
ajis02-866	285	22	’	’	PART
ajis02-866	285	23	perceptions	perception	NOUN
ajis02-866	285	24	as	as	SCONJ
ajis02-866	285	25	they	they	PRON
ajis02-866	285	26	are	be	AUX
ajis02-866	285	27	better	well	ADV
ajis02-866	285	28	positioned	positioned	ADJ
ajis02-866	285	29	to	to	PART
ajis02-866	285	30	make	make	VERB
ajis02-866	285	31	valid	valid	ADJ
ajis02-866	285	32	and	and	CCONJ
ajis02-866	285	33	reliable	reliable	ADJ
ajis02-866	285	34	judgments	judgment	NOUN
ajis02-866	285	35	.	.	PUNCT
ajis02-866	286	1	as	as	SCONJ
ajis02-866	286	2	we	we	PRON
ajis02-866	286	3	have	have	AUX
ajis02-866	286	4	relaxed	relax	VERB
ajis02-866	286	5	the	the	DET
ajis02-866	286	6	traditional	traditional	ADJ
ajis02-866	286	7	linearity	linearity	NOUN
ajis02-866	286	8	assumptions	assumption	NOUN
ajis02-866	286	9	and	and	CCONJ
ajis02-866	286	10	demonstrated	demonstrate	VERB
ajis02-866	286	11	that	that	SCONJ
ajis02-866	286	12	in	in	ADP
ajis02-866	286	13	doing	do	VERB
ajis02-866	286	14	so	so	ADV
ajis02-866	286	15	it	it	PRON
ajis02-866	286	16	is	be	AUX
ajis02-866	286	17	possible	possible	ADJ
ajis02-866	286	18	to	to	PART
ajis02-866	286	19	uncover	uncover	VERB
ajis02-866	286	20	complex	complex	ADJ
ajis02-866	286	21	interactions	interaction	NOUN
ajis02-866	286	22	between	between	ADP
ajis02-866	286	23	the	the	DET
ajis02-866	286	24	constructs	construct	NOUN
ajis02-866	286	25	in	in	ADP
ajis02-866	286	26	a	a	DET
ajis02-866	286	27	research	research	NOUN
ajis02-866	286	28	model	model	NOUN
ajis02-866	286	29	,	,	PUNCT
ajis02-866	286	30	we	we	PRON
ajis02-866	286	31	suggest	suggest	VERB
ajis02-866	286	32	future	future	ADJ
ajis02-866	286	33	researchers	researcher	NOUN
ajis02-866	286	34	to	to	PART
ajis02-866	286	35	relax	relax	VERB
ajis02-866	286	36	the	the	DET
ajis02-866	286	37	linearity	linearity	NOUN
ajis02-866	286	38	assumptions	assumption	NOUN
ajis02-866	286	39	to	to	PART
ajis02-866	286	40	consider	consider	VERB
ajis02-866	286	41	non	non	ADJ
ajis02-866	286	42	-	-	ADJ
ajis02-866	286	43	linear	linear	ADJ
ajis02-866	286	44	analytical	analytical	ADJ
ajis02-866	286	45	methods	method	NOUN
ajis02-866	286	46	such	such	ADJ
ajis02-866	286	47	as	as	ADP
ajis02-866	286	48	three	three	NUM
ajis02-866	286	49	dimensional	dimensional	ADJ
ajis02-866	286	50	modeling	modeling	NOUN
ajis02-866	286	51	techniques	technique	NOUN
ajis02-866	286	52	,	,	PUNCT
ajis02-866	286	53	polynomial	polynomial	ADJ
ajis02-866	286	54	regression	regression	NOUN
ajis02-866	286	55	and	and	CCONJ
ajis02-866	286	56	response	response	NOUN
ajis02-866	286	57	surface	surface	NOUN
ajis02-866	286	58	methodology	methodology	NOUN
ajis02-866	286	59	,	,	PUNCT
ajis02-866	286	60	specifically	specifically	ADV
ajis02-866	286	61	when	when	SCONJ
ajis02-866	286	62	they	they	PRON
ajis02-866	286	63	use	use	VERB
ajis02-866	286	64	theoretical	theoretical	ADJ
ajis02-866	286	65	viewpoints	viewpoint	NOUN
ajis02-866	286	66	that	that	PRON
ajis02-866	286	67	suggest	suggest	VERB
ajis02-866	286	68	non	non	ADJ
ajis02-866	286	69	-	-	ADJ
ajis02-866	286	70	linear	linear	ADJ
ajis02-866	286	71	relationships	relationship	NOUN
ajis02-866	286	72	.	.	PUNCT
ajis02-866	287	1	references	reference	NOUN
ajis02-866	287	2	2000	2000	NUM
ajis02-866	287	3	.	.	PUNCT
ajis02-866	288	1	"	"	PUNCT
ajis02-866	288	2	can	can	AUX
ajis02-866	288	3	borders	border	NOUN
ajis02-866	288	4	turn	turn	VERB
ajis02-866	288	5	the	the	DET
ajis02-866	288	6	page	page	NOUN
ajis02-866	288	7	?	?	PUNCT
ajis02-866	288	8	,	,	PUNCT
ajis02-866	288	9	"	"	PUNCT
ajis02-866	288	10	in	in	ADP
ajis02-866	288	11	:	:	PUNCT
ajis02-866	288	12	business	business	NOUN
ajis02-866	288	13	week	week	NOUN
ajis02-866	288	14	.	.	PUNCT
ajis02-866	289	1	p.	p.	NOUN
ajis02-866	289	2	75	75	NUM
ajis02-866	289	3	.	.	PUNCT
ajis02-866	290	1	anderson	anderson	PROPN
ajis02-866	290	2	,	,	PUNCT
ajis02-866	290	3	e.w	e.w	PROPN
ajis02-866	290	4	.	.	PROPN
ajis02-866	290	5	,	,	PUNCT
ajis02-866	290	6	and	and	CCONJ
ajis02-866	290	7	sullivan	sullivan	PROPN
ajis02-866	290	8	,	,	PUNCT
ajis02-866	290	9	m.w	m.w	PROPN
ajis02-866	290	10	.	.	PROPN
ajis02-866	290	11	1993	1993	NUM
ajis02-866	290	12	.	.	PUNCT
ajis02-866	291	1	"	"	PUNCT
ajis02-866	291	2	the	the	DET
ajis02-866	291	3	antecents	antecent	NOUN
ajis02-866	291	4	and	and	CCONJ
ajis02-866	291	5	consequences	consequence	NOUN
ajis02-866	291	6	of	of	ADP
ajis02-866	291	7	customer	customer	NOUN
ajis02-866	291	8	satisfaction	satisfaction	NOUN
ajis02-866	291	9	for	for	ADP
ajis02-866	291	10	firms	firm	NOUN
ajis02-866	291	11	,	,	PUNCT
ajis02-866	291	12	"	"	PUNCT
ajis02-866	291	13	marketing	marketing	NOUN
ajis02-866	291	14	science	science	NOUN
ajis02-866	291	15	(	(	PUNCT
ajis02-866	291	16	12	12	NUM
ajis02-866	291	17	)	)	PUNCT
ajis02-866	291	18	,	,	PUNCT
ajis02-866	291	19	pp	pp	PROPN
ajis02-866	291	20	.	.	PUNCT
ajis02-866	292	1	125	125	NUM
ajis02-866	292	2	-	-	SYM
ajis02-866	292	3	143	143	NUM
ajis02-866	292	4	.	.	PUNCT
ajis02-866	293	1	armstrong	armstrong	PROPN
ajis02-866	293	2	,	,	PUNCT
ajis02-866	293	3	j.s	j.s	PROPN
ajis02-866	293	4	.	.	PROPN
ajis02-866	293	5	,	,	PUNCT
ajis02-866	293	6	and	and	CCONJ
ajis02-866	293	7	overton	overton	PROPN
ajis02-866	293	8	,	,	PUNCT
ajis02-866	293	9	t.s	t.s	PROPN
ajis02-866	293	10	.	.	PROPN
ajis02-866	293	11	1977	1977	NUM
ajis02-866	293	12	.	.	PUNCT
ajis02-866	294	1	"	"	PUNCT
ajis02-866	294	2	estimating	estimate	VERB
ajis02-866	294	3	nonresponse	nonresponse	NOUN
ajis02-866	294	4	bias	bias	NOUN
ajis02-866	294	5	in	in	ADP
ajis02-866	294	6	mail	mail	NOUN
ajis02-866	294	7	surveys	survey	NOUN
ajis02-866	294	8	,	,	PUNCT
ajis02-866	294	9	"	"	PUNCT
ajis02-866	294	10	journal	journal	NOUN
ajis02-866	294	11	of	of	ADP
ajis02-866	294	12	marketing	marketing	NOUN
ajis02-866	294	13	research	research	NOUN
ajis02-866	294	14	(	(	PUNCT
ajis02-866	294	15	14:3	14:3	NUM
ajis02-866	294	16	)	)	PUNCT
ajis02-866	294	17	,	,	PUNCT
ajis02-866	294	18	pp	pp	PROPN
ajis02-866	294	19	.	.	PUNCT
ajis02-866	295	1	396	396	NUM
ajis02-866	295	2	-	-	SYM
ajis02-866	295	3	402	402	NUM
ajis02-866	295	4	.	.	PUNCT
ajis02-866	296	1	atapattu	atapattu	PROPN
ajis02-866	296	2	,	,	PUNCT
ajis02-866	296	3	m.	m.	NOUN
ajis02-866	296	4	,	,	PUNCT
ajis02-866	296	5	and	and	CCONJ
ajis02-866	296	6	sedera	sedera	NOUN
ajis02-866	296	7	,	,	PUNCT
ajis02-866	296	8	d.	d.	PROPN
ajis02-866	296	9	2013a	2013a	NUM
ajis02-866	296	10	.	.	PUNCT
ajis02-866	297	1	"	"	PUNCT
ajis02-866	297	2	agility	agility	NOUN
ajis02-866	297	3	of	of	ADP
ajis02-866	297	4	the	the	DET
ajis02-866	297	5	firm	firm	NOUN
ajis02-866	297	6	:	:	PUNCT
ajis02-866	297	7	customers	customer	NOUN
ajis02-866	297	8	'	'	PART
ajis02-866	297	9	perspective	perspective	NOUN
ajis02-866	297	10	,	,	PUNCT
ajis02-866	297	11	"	"	PUNCT
ajis02-866	297	12	european	european	ADJ
ajis02-866	297	13	conference	conference	NOUN
ajis02-866	297	14	on	on	ADP
ajis02-866	297	15	information	information	NOUN
ajis02-866	297	16	systems	system	NOUN
ajis02-866	297	17	(	(	PUNCT
ajis02-866	297	18	ecis	ecis	ADJ
ajis02-866	297	19	)	)	PUNCT
ajis02-866	297	20	,	,	PUNCT
ajis02-866	297	21	utrecht	utrecht	PROPN
ajis02-866	297	22	,	,	PUNCT
ajis02-866	297	23	netherlands	netherlands	PROPN
ajis02-866	297	24	ais	ais	PROPN
ajis02-866	297	25	.	.	PROPN
ajis02-866	297	26	atapattu	atapattu	PROPN
ajis02-866	297	27	,	,	PUNCT
ajis02-866	297	28	m.	m.	NOUN
ajis02-866	297	29	,	,	PUNCT
ajis02-866	297	30	and	and	CCONJ
ajis02-866	297	31	sedera	sedera	NOUN
ajis02-866	297	32	,	,	PUNCT
ajis02-866	297	33	d.	d.	PROPN
ajis02-866	297	34	2013b	2013b	NUM
ajis02-866	297	35	.	.	PUNCT
ajis02-866	298	1	"	"	PUNCT
ajis02-866	298	2	agility	agility	NOUN
ajis02-866	298	3	:	:	PUNCT
ajis02-866	298	4	customers	customer	NOUN
ajis02-866	298	5	'	'	PART
ajis02-866	298	6	perspective	perspective	NOUN
ajis02-866	298	7	,	,	PUNCT
ajis02-866	298	8	"	"	PUNCT
ajis02-866	298	9	pacific	pacific	PROPN
ajis02-866	298	10	asia	asia	PROPN
ajis02-866	298	11	conference	conference	PROPN
ajis02-866	298	12	on	on	ADP
ajis02-866	298	13	information	information	NOUN
ajis02-866	298	14	systems	system	NOUN
ajis02-866	298	15	(	(	PUNCT
ajis02-866	298	16	pacis	pacis	PROPN
ajis02-866	298	17	)	)	PUNCT
ajis02-866	298	18	,	,	PUNCT
ajis02-866	298	19	jeju	jeju	PROPN
ajis02-866	298	20	island	island	PROPN
ajis02-866	298	21	,	,	PUNCT
ajis02-866	298	22	south	south	PROPN
ajis02-866	298	23	korea	korea	PROPN
ajis02-866	298	24	:	:	PUNCT
ajis02-866	298	25	ais	ais	PROPN
ajis02-866	298	26	.	.	PROPN
ajis02-866	298	27	atapattu	atapattu	PROPN
ajis02-866	298	28	,	,	PUNCT
ajis02-866	298	29	m.	m.	NOUN
ajis02-866	298	30	,	,	PUNCT
ajis02-866	298	31	and	and	CCONJ
ajis02-866	298	32	sedera	sedera	NOUN
ajis02-866	298	33	,	,	PUNCT
ajis02-866	298	34	d.	d.	PROPN
ajis02-866	298	35	2014	2014	NUM
ajis02-866	298	36	.	.	PUNCT
ajis02-866	299	1	"	"	PUNCT
ajis02-866	299	2	mobile	mobile	ADJ
ajis02-866	299	3	digital	digital	ADJ
ajis02-866	299	4	connectedness	connectedness	NOUN
ajis02-866	299	5	:	:	PUNCT
ajis02-866	299	6	conceptualization	conceptualization	NOUN
ajis02-866	299	7	,	,	PUNCT
ajis02-866	299	8	measurement	measurement	NOUN
ajis02-866	299	9	and	and	CCONJ
ajis02-866	299	10	application	application	NOUN
ajis02-866	299	11	,	,	PUNCT
ajis02-866	299	12	"	"	PUNCT
ajis02-866	299	13	the	the	DET
ajis02-866	299	14	second	second	ADJ
ajis02-866	299	15	ais	ais	PROPN
ajis02-866	299	16	-	-	PUNCT
ajis02-866	299	17	journals	journal	NOUN
ajis02-866	299	18	joint	joint	ADJ
ajis02-866	299	19	author	author	NOUN
ajis02-866	299	20	workshop	workshop	NOUN
ajis02-866	299	21	in	in	ADP
ajis02-866	299	22	pacis	pacis	PROPN
ajis02-866	299	23	.	.	PROPN
ajis02-866	299	24	,	,	PUNCT
ajis02-866	299	25	chengdu	chengdu	PROPN
ajis02-866	299	26	,	,	PUNCT
ajis02-866	299	27	china	china	PROPN
ajis02-866	299	28	.	.	PUNCT
ajis02-866	300	1	barclay	barclay	PROPN
ajis02-866	300	2	,	,	PUNCT
ajis02-866	300	3	d.	d.	PROPN
ajis02-866	300	4	,	,	PUNCT
ajis02-866	300	5	higgins	higgins	PROPN
ajis02-866	300	6	,	,	PUNCT
ajis02-866	300	7	c.	c.	PROPN
ajis02-866	300	8	,	,	PUNCT
ajis02-866	300	9	and	and	CCONJ
ajis02-866	300	10	thompson	thompson	PROPN
ajis02-866	300	11	,	,	PUNCT
ajis02-866	300	12	r.	r.	PROPN
ajis02-866	300	13	1995a	1995a	NUM
ajis02-866	300	14	.	.	PUNCT
ajis02-866	301	1	"	"	PUNCT
ajis02-866	301	2	the	the	DET
ajis02-866	301	3	partial	partial	ADJ
ajis02-866	301	4	least	least	ADJ
ajis02-866	301	5	squares	square	NOUN
ajis02-866	301	6	(	(	PUNCT
ajis02-866	301	7	pls	pls	INTJ
ajis02-866	301	8	)	)	PUNCT
ajis02-866	301	9	approach	approach	NOUN
ajis02-866	301	10	to	to	ADP
ajis02-866	301	11	causal	causal	ADJ
ajis02-866	301	12	modeling	modeling	NOUN
ajis02-866	301	13	:	:	PUNCT
ajis02-866	301	14	personal	personal	ADJ
ajis02-866	301	15	computer	computer	NOUN
ajis02-866	301	16	adoption	adoption	NOUN
ajis02-866	301	17	and	and	CCONJ
ajis02-866	301	18	use	use	NOUN
ajis02-866	301	19	as	as	ADP
ajis02-866	301	20	an	an	DET
ajis02-866	301	21	illustration	illustration	NOUN
ajis02-866	301	22	,	,	PUNCT
ajis02-866	301	23	"	"	PUNCT
ajis02-866	301	24	technology	technology	NOUN
ajis02-866	301	25	studies	study	NOUN
ajis02-866	301	26	(	(	PUNCT
ajis02-866	301	27	2:2	2:2	NUM
ajis02-866	301	28	)	)	PUNCT
ajis02-866	301	29	,	,	PUNCT
ajis02-866	301	30	pp	pp	PROPN
ajis02-866	301	31	.	.	PUNCT
ajis02-866	301	32	285	285	NUM
ajis02-866	301	33	-	-	SYM
ajis02-866	301	34	309	309	NUM
ajis02-866	301	35	.	.	PUNCT
ajis02-866	302	1	barclay	barclay	PROPN
ajis02-866	302	2	,	,	PUNCT
ajis02-866	302	3	d.	d.	PROPN
ajis02-866	302	4	,	,	PUNCT
ajis02-866	302	5	higgins	higgins	PROPN
ajis02-866	302	6	,	,	PUNCT
ajis02-866	302	7	c.	c.	PROPN
ajis02-866	302	8	,	,	PUNCT
ajis02-866	302	9	and	and	CCONJ
ajis02-866	302	10	thompson	thompson	PROPN
ajis02-866	302	11	,	,	PUNCT
ajis02-866	302	12	r.	r.	PROPN
ajis02-866	302	13	1995b	1995b	NUM
ajis02-866	302	14	.	.	PUNCT
ajis02-866	303	1	"	"	PUNCT
ajis02-866	303	2	the	the	DET
ajis02-866	303	3	partial	partial	ADJ
ajis02-866	303	4	least	least	ADJ
ajis02-866	303	5	squares	square	NOUN
ajis02-866	303	6	(	(	PUNCT
ajis02-866	303	7	pls	pls	INTJ
ajis02-866	303	8	)	)	PUNCT
ajis02-866	303	9	approach	approach	NOUN
ajis02-866	303	10	to	to	ADP
ajis02-866	303	11	causal	causal	ADJ
ajis02-866	303	12	modelling	modelling	NOUN
ajis02-866	303	13	:	:	PUNCT
ajis02-866	303	14	personal	personal	ADJ
ajis02-866	303	15	computer	computer	NOUN
ajis02-866	303	16	adoption	adoption	NOUN
ajis02-866	303	17	and	and	CCONJ
ajis02-866	303	18	use	use	NOUN
ajis02-866	303	19	as	as	ADP
ajis02-866	303	20	an	an	DET
ajis02-866	303	21	illustration	illustration	NOUN
ajis02-866	303	22	,	,	PUNCT
ajis02-866	303	23	"	"	PUNCT
ajis02-866	303	24	technology	technology	NOUN
ajis02-866	303	25	stusies	stusie	NOUN
ajis02-866	303	26	(	(	PUNCT
ajis02-866	303	27	2:2	2:2	NUM
ajis02-866	303	28	)	)	PUNCT
ajis02-866	303	29	,	,	PUNCT
ajis02-866	303	30	pp	pp	PROPN
ajis02-866	303	31	.	.	PUNCT
ajis02-866	303	32	285	285	NUM
ajis02-866	303	33	-	-	SYM
ajis02-866	303	34	324	324	NUM
ajis02-866	303	35	.	.	PUNCT
ajis02-866	304	1	barki	barki	ADJ
ajis02-866	304	2	,	,	PUNCT
ajis02-866	304	3	h.	h.	PROPN
ajis02-866	304	4	,	,	PUNCT
ajis02-866	304	5	titah	titah	PROPN
ajis02-866	304	6	,	,	PUNCT
ajis02-866	304	7	r.	r.	PROPN
ajis02-866	304	8	,	,	PUNCT
ajis02-866	304	9	and	and	CCONJ
ajis02-866	304	10	boffo	boffo	NOUN
ajis02-866	304	11	,	,	PUNCT
ajis02-866	304	12	c.	c.	PROPN
ajis02-866	304	13	2007	2007	NUM
ajis02-866	304	14	.	.	PUNCT
ajis02-866	305	1	"	"	PUNCT
ajis02-866	305	2	information	information	NOUN
ajis02-866	305	3	system	system	NOUN
ajis02-866	305	4	use	use	NOUN
ajis02-866	305	5	-	-	PUNCT
ajis02-866	305	6	related	relate	VERB
ajis02-866	305	7	activity	activity	NOUN
ajis02-866	305	8	:	:	PUNCT
ajis02-866	305	9	an	an	DET
ajis02-866	305	10	expanded	expand	VERB
ajis02-866	305	11	behavioral	behavioral	ADJ
ajis02-866	305	12	conceptualization	conceptualization	NOUN
ajis02-866	305	13	of	of	ADP
ajis02-866	305	14	individual	individual	ADJ
ajis02-866	305	15	-	-	PUNCT
ajis02-866	305	16	level	level	NOUN
ajis02-866	305	17	information	information	NOUN
ajis02-866	305	18	system	system	NOUN
ajis02-866	305	19	use	use	NOUN
ajis02-866	305	20	,	,	PUNCT
ajis02-866	305	21	"	"	PUNCT
ajis02-866	305	22	information	information	NOUN
ajis02-866	305	23	systems	system	NOUN
ajis02-866	305	24	research	research	NOUN
ajis02-866	305	25	(	(	PUNCT
ajis02-866	305	26	18:2	18:2	NUM
ajis02-866	305	27	)	)	PUNCT
ajis02-866	305	28	,	,	PUNCT
ajis02-866	305	29	pp	pp	ADP
ajis02-866	305	30	.	.	PUNCT
ajis02-866	306	1	173	173	NUM
ajis02-866	306	2	-	-	SYM
ajis02-866	306	3	192	192	NUM
ajis02-866	306	4	.	.	PUNCT
ajis02-866	307	1	australasian	australasian	ADJ
ajis02-866	307	2	journal	journal	NOUN
ajis02-866	307	3	of	of	ADP
ajis02-866	307	4	information	information	NOUN
ajis02-866	307	5	systems	system	NOUN
ajis02-866	307	6	volume	volume	NOUN
ajis02-866	307	7	18	18	NUM
ajis02-866	307	8	number	number	NOUN
ajis02-866	307	9	2	2	NUM
ajis02-866	307	10	2014	2014	NUM
ajis02-866	307	11	126	126	NUM
ajis02-866	307	12	barkin	barkin	NOUN
ajis02-866	307	13	,	,	PUNCT
ajis02-866	307	14	s.r	s.r	PROPN
ajis02-866	307	15	.	.	PROPN
ajis02-866	307	16	,	,	PUNCT
ajis02-866	307	17	and	and	CCONJ
ajis02-866	307	18	dickson	dickson	PROPN
ajis02-866	307	19	,	,	PUNCT
ajis02-866	307	20	g.w	g.w	PROPN
ajis02-866	307	21	.	.	PROPN
ajis02-866	307	22	1977	1977	NUM
ajis02-866	307	23	.	.	PUNCT
ajis02-866	308	1	"	"	PUNCT
ajis02-866	308	2	an	an	DET
ajis02-866	308	3	investigation	investigation	NOUN
ajis02-866	308	4	of	of	ADP
ajis02-866	308	5	information	information	NOUN
ajis02-866	308	6	systems	system	NOUN
ajis02-866	308	7	utilization	utilization	NOUN
ajis02-866	308	8	,	,	PUNCT
ajis02-866	308	9	"	"	PUNCT
ajis02-866	308	10	information	information	NOUN
ajis02-866	308	11	&	&	CCONJ
ajis02-866	308	12	management	management	PROPN
ajis02-866	308	13	(	(	PUNCT
ajis02-866	308	14	1:1	1:1	NUM
ajis02-866	308	15	)	)	PUNCT
ajis02-866	308	16	,	,	PUNCT
ajis02-866	308	17	pp	pp	PROPN
ajis02-866	308	18	.	.	PUNCT
ajis02-866	309	1	35	35	NUM
ajis02-866	309	2	-	-	SYM
ajis02-866	309	3	45	45	NUM
ajis02-866	309	4	.	.	PUNCT
ajis02-866	310	1	baron	baron	PROPN
ajis02-866	310	2	,	,	PUNCT
ajis02-866	310	3	r.m	r.m	PROPN
ajis02-866	310	4	.	.	PROPN
ajis02-866	310	5	,	,	PUNCT
ajis02-866	310	6	and	and	CCONJ
ajis02-866	310	7	kenny	kenny	PROPN
ajis02-866	310	8	,	,	PUNCT
ajis02-866	310	9	d.a	d.a	PROPN
ajis02-866	310	10	.	.	PROPN
ajis02-866	310	11	1986	1986	NUM
ajis02-866	310	12	.	.	PUNCT
ajis02-866	311	1	"	"	PUNCT
ajis02-866	311	2	the	the	DET
ajis02-866	311	3	moderator	moderator	NOUN
ajis02-866	311	4	–	–	PUNCT
ajis02-866	311	5	mediator	mediator	NOUN
ajis02-866	311	6	variable	variable	ADJ
ajis02-866	311	7	distinction	distinction	NOUN
ajis02-866	311	8	in	in	ADP
ajis02-866	311	9	social	social	ADJ
ajis02-866	311	10	psychological	psychological	ADJ
ajis02-866	311	11	research	research	NOUN
ajis02-866	311	12	:	:	PUNCT
ajis02-866	311	13	conceptual	conceptual	ADJ
ajis02-866	311	14	,	,	PUNCT
ajis02-866	311	15	strategic	strategic	ADJ
ajis02-866	311	16	,	,	PUNCT
ajis02-866	311	17	and	and	CCONJ
ajis02-866	311	18	statistical	statistical	ADJ
ajis02-866	311	19	considerations	consideration	NOUN
ajis02-866	311	20	,	,	PUNCT
ajis02-866	311	21	"	"	PUNCT
ajis02-866	311	22	journal	journal	NOUN
ajis02-866	311	23	of	of	ADP
ajis02-866	311	24	personality	personality	NOUN
ajis02-866	311	25	and	and	CCONJ
ajis02-866	311	26	social	social	ADJ
ajis02-866	311	27	psychology	psychology	NOUN
ajis02-866	311	28	(	(	PUNCT
ajis02-866	311	29	51:6	51:6	NUM
ajis02-866	311	30	)	)	PUNCT
ajis02-866	311	31	,	,	PUNCT
ajis02-866	311	32	pp	pp	ADJ
ajis02-866	311	33	.	.	PUNCT
ajis02-866	312	1	1173	1173	NUM
ajis02-866	312	2	-	-	SYM
ajis02-866	312	3	1182	1182	NUM
ajis02-866	312	4	.	.	PUNCT
ajis02-866	313	1	bhattacherjee	bhattacherjee	NOUN
ajis02-866	313	2	,	,	PUNCT
ajis02-866	313	3	a.	a.	NOUN
ajis02-866	313	4	2001	2001	NUM
ajis02-866	313	5	.	.	PUNCT
ajis02-866	314	1	"	"	PUNCT
ajis02-866	314	2	understanding	understand	VERB
ajis02-866	314	3	information	information	NOUN
ajis02-866	314	4	systems	system	NOUN
ajis02-866	314	5	continuance	continuance	NOUN
ajis02-866	314	6	:	:	PUNCT
ajis02-866	314	7	an	an	DET
ajis02-866	314	8	expectationconfirmation	expectationconfirmation	NOUN
ajis02-866	314	9	model	model	NOUN
ajis02-866	314	10	,	,	PUNCT
ajis02-866	314	11	"	"	PUNCT
ajis02-866	314	12	mis	mis	X
ajis02-866	314	13	quarterly	quarterly	NOUN
ajis02-866	314	14	(	(	PUNCT
ajis02-866	314	15	28:2	28:2	NUM
ajis02-866	314	16	)	)	PUNCT
ajis02-866	314	17	,	,	PUNCT
ajis02-866	314	18	pp	pp	PROPN
ajis02-866	314	19	.	.	PUNCT
ajis02-866	315	1	229	229	NUM
ajis02-866	315	2	-	-	SYM
ajis02-866	315	3	254	254	NUM
ajis02-866	315	4	.	.	PUNCT
ajis02-866	316	1	burton	burton	PROPN
ajis02-866	316	2	-	-	PUNCT
ajis02-866	316	3	jones	jones	PROPN
ajis02-866	316	4	,	,	PUNCT
ajis02-866	316	5	a.	a.	NOUN
ajis02-866	316	6	,	,	PUNCT
ajis02-866	316	7	and	and	CCONJ
ajis02-866	316	8	gallivan	gallivan	NOUN
ajis02-866	316	9	,	,	PUNCT
ajis02-866	316	10	m.j	m.j	PROPN
ajis02-866	316	11	.	.	PROPN
ajis02-866	316	12	2007	2007	NUM
ajis02-866	316	13	.	.	PUNCT
ajis02-866	317	1	"	"	PUNCT
ajis02-866	317	2	toward	toward	ADP
ajis02-866	317	3	a	a	DET
ajis02-866	317	4	deeper	deep	ADJ
ajis02-866	317	5	understanding	understanding	NOUN
ajis02-866	317	6	of	of	ADP
ajis02-866	317	7	system	system	NOUN
ajis02-866	317	8	usage	usage	NOUN
ajis02-866	317	9	in	in	ADP
ajis02-866	317	10	organizations	organization	NOUN
ajis02-866	317	11	:	:	PUNCT
ajis02-866	317	12	a	a	DET
ajis02-866	317	13	multilevel	multilevel	PROPN
ajis02-866	317	14	perspective	perspective	NOUN
ajis02-866	317	15	,	,	PUNCT
ajis02-866	317	16	"	"	PUNCT
ajis02-866	317	17	mis	mis	X
ajis02-866	317	18	quarterly	quarterly	NOUN
ajis02-866	317	19	(	(	PUNCT
ajis02-866	317	20	31:4	31:4	NOUN
ajis02-866	317	21	)	)	PUNCT
ajis02-866	317	22	,	,	PUNCT
ajis02-866	317	23	pp	pp	ADP
ajis02-866	317	24	.	.	PUNCT
ajis02-866	318	1	657	657	NUM
ajis02-866	318	2	-	-	SYM
ajis02-866	318	3	679	679	NUM
ajis02-866	318	4	.	.	PUNCT
ajis02-866	319	1	burton	burton	PROPN
ajis02-866	319	2	-	-	PUNCT
ajis02-866	319	3	jones	jones	PROPN
ajis02-866	319	4	,	,	PUNCT
ajis02-866	319	5	a.	a.	PROPN
ajis02-866	319	6	,	,	PUNCT
ajis02-866	319	7	and	and	CCONJ
ajis02-866	319	8	straub	straub	PROPN
ajis02-866	319	9	,	,	PUNCT
ajis02-866	319	10	d.w	d.w	PROPN
ajis02-866	319	11	.	.	PROPN
ajis02-866	319	12	2006	2006	NUM
ajis02-866	319	13	.	.	PUNCT
ajis02-866	320	1	"	"	PUNCT
ajis02-866	320	2	reconceptualizing	reconceptualize	VERB
ajis02-866	320	3	system	system	NOUN
ajis02-866	320	4	usage	usage	NOUN
ajis02-866	320	5	:	:	PUNCT
ajis02-866	320	6	an	an	DET
ajis02-866	320	7	approach	approach	NOUN
ajis02-866	320	8	and	and	CCONJ
ajis02-866	320	9	empirical	empirical	ADJ
ajis02-866	320	10	test	test	NOUN
ajis02-866	320	11	,	,	PUNCT
ajis02-866	320	12	"	"	PUNCT
ajis02-866	320	13	information	information	NOUN
ajis02-866	320	14	systems	system	NOUN
ajis02-866	320	15	research	research	NOUN
ajis02-866	320	16	(	(	PUNCT
ajis02-866	320	17	17:3	17:3	NOUN
ajis02-866	320	18	)	)	PUNCT
ajis02-866	320	19	,	,	PUNCT
ajis02-866	320	20	pp	pp	PROPN
ajis02-866	320	21	.	.	PUNCT
ajis02-866	321	1	228	228	NUM
ajis02-866	321	2	-	-	SYM
ajis02-866	321	3	246	246	NUM
ajis02-866	321	4	.	.	PUNCT
ajis02-866	322	1	cheung	cheung	PROPN
ajis02-866	322	2	,	,	PUNCT
ajis02-866	322	3	c.m.k	c.m.k	PROPN
ajis02-866	322	4	.	.	PUNCT
ajis02-866	322	5	,	,	PUNCT
ajis02-866	322	6	and	and	CCONJ
ajis02-866	322	7	lee	lee	PROPN
ajis02-866	322	8	,	,	PUNCT
ajis02-866	322	9	m.k.o	m.k.o	PROPN
ajis02-866	322	10	.	.	PUNCT
ajis02-866	322	11	2009	2009	NUM
ajis02-866	322	12	.	.	PUNCT
ajis02-866	323	1	"	"	PUNCT
ajis02-866	323	2	user	user	NOUN
ajis02-866	323	3	satisfaction	satisfaction	NOUN
ajis02-866	323	4	with	with	ADP
ajis02-866	323	5	an	an	DET
ajis02-866	323	6	internet	internet	NOUN
ajis02-866	323	7	-	-	PUNCT
ajis02-866	323	8	based	base	VERB
ajis02-866	323	9	portal	portal	NOUN
ajis02-866	323	10	:	:	PUNCT
ajis02-866	323	11	an	an	DET
ajis02-866	323	12	asymmetric	asymmetric	ADJ
ajis02-866	323	13	and	and	CCONJ
ajis02-866	323	14	nonlinear	nonlinear	ADJ
ajis02-866	323	15	approach	approach	NOUN
ajis02-866	323	16	,	,	PUNCT
ajis02-866	323	17	"	"	PUNCT
ajis02-866	323	18	journal	journal	NOUN
ajis02-866	323	19	of	of	ADP
ajis02-866	323	20	the	the	DET
ajis02-866	323	21	american	american	ADJ
ajis02-866	323	22	society	society	NOUN
ajis02-866	323	23	for	for	ADP
ajis02-866	323	24	information	information	NOUN
ajis02-866	323	25	science	science	NOUN
ajis02-866	323	26	and	and	CCONJ
ajis02-866	323	27	technology	technology	NOUN
ajis02-866	323	28	(	(	PUNCT
ajis02-866	323	29	60:1	60:1	NUM
ajis02-866	323	30	)	)	PUNCT
ajis02-866	323	31	,	,	PUNCT
ajis02-866	323	32	pp	pp	ADP
ajis02-866	323	33	.	.	PUNCT
ajis02-866	323	34	111	111	NUM
ajis02-866	323	35	-	-	SYM
ajis02-866	323	36	122	122	NUM
ajis02-866	323	37	.	.	PUNCT
ajis02-866	324	1	chi	chi	PROPN
ajis02-866	324	2	,	,	PUNCT
ajis02-866	324	3	l.	l.	PROPN
ajis02-866	324	4	,	,	PUNCT
ajis02-866	324	5	ravichandran	ravichandran	NOUN
ajis02-866	324	6	,	,	PUNCT
ajis02-866	324	7	t.	t.	NOUN
ajis02-866	324	8	,	,	PUNCT
ajis02-866	324	9	and	and	CCONJ
ajis02-866	324	10	andrevski	andrevski	PROPN
ajis02-866	324	11	,	,	PUNCT
ajis02-866	324	12	g.	g.	PROPN
ajis02-866	324	13	2010	2010	NUM
ajis02-866	324	14	.	.	PUNCT
ajis02-866	325	1	"	"	PUNCT
ajis02-866	325	2	information	information	NOUN
ajis02-866	325	3	technology	technology	NOUN
ajis02-866	325	4	,	,	PUNCT
ajis02-866	325	5	network	network	NOUN
ajis02-866	325	6	structure	structure	NOUN
ajis02-866	325	7	,	,	PUNCT
ajis02-866	325	8	and	and	CCONJ
ajis02-866	325	9	competitive	competitive	ADJ
ajis02-866	325	10	action	action	NOUN
ajis02-866	325	11	,	,	PUNCT
ajis02-866	325	12	"	"	PUNCT
ajis02-866	325	13	information	information	NOUN
ajis02-866	325	14	systems	system	NOUN
ajis02-866	325	15	research	research	NOUN
ajis02-866	325	16	(	(	PUNCT
ajis02-866	325	17	21:3	21:3	NUM
ajis02-866	325	18	)	)	PUNCT
ajis02-866	325	19	,	,	PUNCT
ajis02-866	325	20	pp	pp	ADP
ajis02-866	325	21	.	.	PUNCT
ajis02-866	326	1	543	543	NUM
ajis02-866	326	2	-	-	SYM
ajis02-866	326	3	570,655,657	570,655,657	NUM
ajis02-866	326	4	.	.	PUNCT
ajis02-866	327	1	chin	chin	PROPN
ajis02-866	327	2	,	,	PUNCT
ajis02-866	327	3	w.w	w.w	PROPN
ajis02-866	327	4	.	.	PROPN
ajis02-866	327	5	1998	1998	NUM
ajis02-866	327	6	.	.	PUNCT
ajis02-866	328	1	"	"	PUNCT
ajis02-866	328	2	the	the	DET
ajis02-866	328	3	partial	partial	ADJ
ajis02-866	328	4	least	least	ADJ
ajis02-866	328	5	squares	square	NOUN
ajis02-866	328	6	approach	approach	VERB
ajis02-866	328	7	for	for	ADP
ajis02-866	328	8	structural	structural	ADJ
ajis02-866	328	9	equation	equation	NOUN
ajis02-866	328	10	modelling	modelling	NOUN
ajis02-866	328	11	,	,	PUNCT
ajis02-866	328	12	"	"	PUNCT
ajis02-866	328	13	in	in	ADP
ajis02-866	328	14	modern	modern	ADJ
ajis02-866	328	15	methods	method	NOUN
ajis02-866	328	16	for	for	ADP
ajis02-866	328	17	business	business	NOUN
ajis02-866	328	18	research	research	NOUN
ajis02-866	328	19	,	,	PUNCT
ajis02-866	328	20	g.a	g.a	PROPN
ajis02-866	328	21	.	.	PROPN
ajis02-866	328	22	marcoulides	marcoulide	VERB
ajis02-866	328	23	(	(	PUNCT
ajis02-866	328	24	ed	ed	NOUN
ajis02-866	328	25	.	.	PUNCT
ajis02-866	328	26	)	)	PUNCT
ajis02-866	328	27	.	.	PUNCT
ajis02-866	329	1	mahwah	mahwah	PROPN
ajis02-866	329	2	,	,	PUNCT
ajis02-866	329	3	nj	nj	PROPN
ajis02-866	329	4	:	:	PUNCT
ajis02-866	329	5	lawrence	lawrence	PROPN
ajis02-866	329	6	erlbaum	erlbaum	PROPN
ajis02-866	329	7	,	,	PUNCT
ajis02-866	329	8	pp	pp	ADP
ajis02-866	329	9	.	.	PUNCT
ajis02-866	330	1	295	295	NUM
ajis02-866	330	2	-	-	SYM
ajis02-866	330	3	336	336	NUM
ajis02-866	330	4	.	.	PUNCT
ajis02-866	331	1	chin	chin	PROPN
ajis02-866	331	2	,	,	PUNCT
ajis02-866	331	3	w.w	w.w	PROPN
ajis02-866	331	4	.	.	PROPN
ajis02-866	331	5	,	,	PUNCT
ajis02-866	331	6	and	and	CCONJ
ajis02-866	331	7	newsted	newste	VERB
ajis02-866	331	8	,	,	PUNCT
ajis02-866	331	9	p.r	p.r	PROPN
ajis02-866	331	10	.	.	PROPN
ajis02-866	331	11	1999	1999	NUM
ajis02-866	331	12	.	.	PUNCT
ajis02-866	332	1	"	"	PUNCT
ajis02-866	332	2	structural	structural	ADJ
ajis02-866	332	3	equation	equation	NOUN
ajis02-866	332	4	modeling	model	VERB
ajis02-866	332	5	analysis	analysis	NOUN
ajis02-866	332	6	with	with	ADP
ajis02-866	332	7	small	small	ADJ
ajis02-866	332	8	samples	sample	NOUN
ajis02-866	332	9	using	use	VERB
ajis02-866	332	10	partial	partial	ADJ
ajis02-866	332	11	least	least	ADJ
ajis02-866	332	12	squares	square	NOUN
ajis02-866	332	13	,	,	PUNCT
ajis02-866	332	14	"	"	PUNCT
ajis02-866	332	15	in	in	ADP
ajis02-866	332	16	statistical	statistical	ADJ
ajis02-866	332	17	strategies	strategy	NOUN
ajis02-866	332	18	for	for	ADP
ajis02-866	332	19	small	small	ADJ
ajis02-866	332	20	sample	sample	NOUN
ajis02-866	332	21	research	research	NOUN
ajis02-866	332	22	,	,	PUNCT
ajis02-866	332	23	r.	r.	PROPN
ajis02-866	332	24	hoyle	hoyle	PROPN
ajis02-866	332	25	(	(	PUNCT
ajis02-866	332	26	ed	ed	NOUN
ajis02-866	332	27	.	.	PUNCT
ajis02-866	332	28	)	)	PUNCT
ajis02-866	332	29	.	.	PUNCT
ajis02-866	333	1	newbury	newbury	PROPN
ajis02-866	333	2	park	park	PROPN
ajis02-866	333	3	,	,	PUNCT
ajis02-866	333	4	ca	can	AUX
ajis02-866	333	5	:	:	PUNCT
ajis02-866	333	6	sage	sage	NOUN
ajis02-866	333	7	publications	publication	NOUN
ajis02-866	333	8	,	,	PUNCT
ajis02-866	333	9	pp	pp	ADJ
ajis02-866	333	10	.	.	PUNCT
ajis02-866	334	1	307	307	NUM
ajis02-866	334	2	-	-	SYM
ajis02-866	334	3	341	341	NUM
ajis02-866	334	4	.	.	PUNCT
ajis02-866	335	1	choi	choi	NOUN
ajis02-866	335	2	,	,	PUNCT
ajis02-866	335	3	s.	s.	PROPN
ajis02-866	335	4	,	,	PUNCT
ajis02-866	335	5	and	and	CCONJ
ajis02-866	335	6	mattila	mattila	NOUN
ajis02-866	335	7	,	,	PUNCT
ajis02-866	335	8	a.s	a.s	PROPN
ajis02-866	335	9	.	.	PROPN
ajis02-866	335	10	2008	2008	NUM
ajis02-866	335	11	.	.	PUNCT
ajis02-866	336	1	"	"	PUNCT
ajis02-866	336	2	perceived	perceive	VERB
ajis02-866	336	3	controllability	controllability	NOUN
ajis02-866	336	4	and	and	CCONJ
ajis02-866	336	5	service	service	NOUN
ajis02-866	336	6	expectations	expectation	NOUN
ajis02-866	336	7	:	:	PUNCT
ajis02-866	336	8	influences	influence	NOUN
ajis02-866	336	9	on	on	ADP
ajis02-866	336	10	customer	customer	NOUN
ajis02-866	336	11	reactions	reaction	NOUN
ajis02-866	336	12	following	follow	VERB
ajis02-866	336	13	service	service	NOUN
ajis02-866	336	14	failure	failure	NOUN
ajis02-866	336	15	,	,	PUNCT
ajis02-866	336	16	"	"	PUNCT
ajis02-866	336	17	journal	journal	NOUN
ajis02-866	336	18	of	of	ADP
ajis02-866	336	19	business	business	NOUN
ajis02-866	336	20	research	research	NOUN
ajis02-866	336	21	(	(	PUNCT
ajis02-866	336	22	61:1	61:1	NUM
ajis02-866	336	23	)	)	PUNCT
ajis02-866	336	24	,	,	PUNCT
ajis02-866	336	25	1//	1//	NUM
ajis02-866	336	26	,	,	PUNCT
ajis02-866	336	27	pp	pp	ADJ
ajis02-866	336	28	.	.	PUNCT
ajis02-866	337	1	24	24	NUM
ajis02-866	337	2	-	-	SYM
ajis02-866	337	3	30	30	NUM
ajis02-866	337	4	.	.	PUNCT
ajis02-866	338	1	churchill	churchill	PROPN
ajis02-866	338	2	,	,	PUNCT
ajis02-866	338	3	g.a	g.a	PROPN
ajis02-866	338	4	.	.	PROPN
ajis02-866	338	5	1979	1979	NUM
ajis02-866	338	6	.	.	PUNCT
ajis02-866	339	1	"	"	PUNCT
ajis02-866	339	2	a	a	DET
ajis02-866	339	3	paradigm	paradigm	NOUN
ajis02-866	339	4	for	for	ADP
ajis02-866	339	5	developing	develop	VERB
ajis02-866	339	6	better	well	ADJ
ajis02-866	339	7	measures	measure	NOUN
ajis02-866	339	8	of	of	ADP
ajis02-866	339	9	marketing	marketing	NOUN
ajis02-866	339	10	constructs	construct	NOUN
ajis02-866	339	11	,	,	PUNCT
ajis02-866	339	12	"	"	PUNCT
ajis02-866	339	13	journal	journal	NOUN
ajis02-866	339	14	of	of	ADP
ajis02-866	339	15	marketing	marketing	NOUN
ajis02-866	339	16	research	research	NOUN
ajis02-866	339	17	(	(	PUNCT
ajis02-866	339	18	16:1	16:1	PROPN
ajis02-866	339	19	)	)	PUNCT
ajis02-866	339	20	,	,	PUNCT
ajis02-866	339	21	pp	pp	PROPN
ajis02-866	339	22	.	.	PUNCT
ajis02-866	340	1	64	64	NUM
ajis02-866	340	2	-	-	SYM
ajis02-866	340	3	73	73	NUM
ajis02-866	340	4	.	.	PUNCT
ajis02-866	341	1	dove	dove	PROPN
ajis02-866	341	2	,	,	PUNCT
ajis02-866	341	3	r.	r.	PROPN
ajis02-866	341	4	2001	2001	NUM
ajis02-866	341	5	.	.	PUNCT
ajis02-866	342	1	response	response	NOUN
ajis02-866	342	2	ability	ability	NOUN
ajis02-866	342	3	:	:	PUNCT
ajis02-866	342	4	the	the	DET
ajis02-866	342	5	language	language	NOUN
ajis02-866	342	6	,	,	PUNCT
ajis02-866	342	7	structure	structure	NOUN
ajis02-866	342	8	,	,	PUNCT
ajis02-866	342	9	and	and	CCONJ
ajis02-866	342	10	culture	culture	NOUN
ajis02-866	342	11	of	of	ADP
ajis02-866	342	12	the	the	DET
ajis02-866	342	13	agile	agile	ADJ
ajis02-866	342	14	enterprise	enterprise	NOUN
ajis02-866	342	15	.	.	PUNCT
ajis02-866	343	1	wiley	wiley	PROPN
ajis02-866	343	2	.	.	PUNCT
ajis02-866	344	1	edwards	edwards	PROPN
ajis02-866	344	2	,	,	PUNCT
ajis02-866	344	3	j.r	j.r	PROPN
ajis02-866	344	4	.	.	PROPN
ajis02-866	344	5	1994	1994	NUM
ajis02-866	344	6	.	.	PUNCT
ajis02-866	345	1	"	"	PUNCT
ajis02-866	345	2	the	the	DET
ajis02-866	345	3	study	study	NOUN
ajis02-866	345	4	of	of	ADP
ajis02-866	345	5	congruance	congruance	NOUN
ajis02-866	345	6	in	in	ADP
ajis02-866	345	7	organizational	organizational	ADJ
ajis02-866	345	8	behavior	behavior	NOUN
ajis02-866	345	9	research	research	NOUN
ajis02-866	345	10	:	:	PUNCT
ajis02-866	345	11	critique	critique	NOUN
ajis02-866	345	12	and	and	CCONJ
ajis02-866	345	13	a	a	DET
ajis02-866	345	14	proposed	propose	VERB
ajis02-866	345	15	alternative	alternative	NOUN
ajis02-866	345	16	,	,	PUNCT
ajis02-866	345	17	"	"	PUNCT
ajis02-866	345	18	organizational	organizational	ADJ
ajis02-866	345	19	behavior	behavior	NOUN
ajis02-866	345	20	and	and	CCONJ
ajis02-866	345	21	human	human	ADJ
ajis02-866	345	22	decision	decision	NOUN
ajis02-866	345	23	processes	process	NOUN
ajis02-866	345	24	(	(	PUNCT
ajis02-866	345	25	58:1	58:1	NUM
ajis02-866	345	26	)	)	PUNCT
ajis02-866	345	27	,	,	PUNCT
ajis02-866	345	28	pp	pp	ADP
ajis02-866	345	29	.	.	PUNCT
ajis02-866	345	30	51100	51100	NUM
ajis02-866	345	31	.	.	PUNCT
ajis02-866	346	1	edwards	edwards	PROPN
ajis02-866	346	2	,	,	PUNCT
ajis02-866	346	3	j.r	j.r	PROPN
ajis02-866	346	4	.	.	PROPN
ajis02-866	346	5	,	,	PUNCT
ajis02-866	346	6	and	and	CCONJ
ajis02-866	346	7	parry	parry	PROPN
ajis02-866	346	8	,	,	PUNCT
ajis02-866	346	9	m.e	m.e	PROPN
ajis02-866	346	10	.	.	PROPN
ajis02-866	346	11	1993	1993	NUM
ajis02-866	346	12	.	.	PUNCT
ajis02-866	347	1	"	"	PUNCT
ajis02-866	347	2	on	on	ADP
ajis02-866	347	3	the	the	DET
ajis02-866	347	4	use	use	NOUN
ajis02-866	347	5	of	of	ADP
ajis02-866	347	6	polynomial	polynomial	ADJ
ajis02-866	347	7	regression	regression	NOUN
ajis02-866	347	8	equations	equation	NOUN
ajis02-866	347	9	as	as	ADP
ajis02-866	347	10	an	an	DET
ajis02-866	347	11	alternative	alternative	NOUN
ajis02-866	347	12	to	to	ADP
ajis02-866	347	13	difference	difference	NOUN
ajis02-866	347	14	scores	score	NOUN
ajis02-866	347	15	in	in	ADP
ajis02-866	347	16	organizational	organizational	ADJ
ajis02-866	347	17	research	research	NOUN
ajis02-866	347	18	,	,	PUNCT
ajis02-866	347	19	"	"	PUNCT
ajis02-866	347	20	academy	academy	NOUN
ajis02-866	347	21	of	of	ADP
ajis02-866	347	22	management	management	PROPN
ajis02-866	347	23	journal	journal	PROPN
ajis02-866	347	24	(	(	PUNCT
ajis02-866	347	25	36:6	36:6	NUM
ajis02-866	347	26	)	)	PUNCT
ajis02-866	347	27	,	,	PUNCT
ajis02-866	347	28	pp	pp	ADP
ajis02-866	347	29	.	.	PUNCT
ajis02-866	348	1	1577	1577	NUM
ajis02-866	348	2	-	-	SYM
ajis02-866	348	3	1613	1613	NUM
ajis02-866	348	4	.	.	PUNCT
ajis02-866	349	1	falk	falk	NOUN
ajis02-866	349	2	,	,	PUNCT
ajis02-866	349	3	r.f	r.f	PROPN
ajis02-866	349	4	.	.	PROPN
ajis02-866	349	5	,	,	PUNCT
ajis02-866	349	6	and	and	CCONJ
ajis02-866	349	7	miller	miller	PROPN
ajis02-866	349	8	,	,	PUNCT
ajis02-866	349	9	n.b	n.b	PROPN
ajis02-866	349	10	.	.	PROPN
ajis02-866	349	11	1992	1992	NUM
ajis02-866	349	12	.	.	PUNCT
ajis02-866	350	1	a	a	DET
ajis02-866	350	2	primer	primer	NOUN
ajis02-866	350	3	for	for	ADP
ajis02-866	350	4	soft	soft	ADJ
ajis02-866	350	5	modeling	modeling	NOUN
ajis02-866	350	6	.	.	PUNCT
ajis02-866	351	1	akron	akron	NOUN
ajis02-866	351	2	,	,	PUNCT
ajis02-866	351	3	oh	oh	INTJ
ajis02-866	351	4	:	:	PUNCT
ajis02-866	351	5	university	university	NOUN
ajis02-866	351	6	of	of	ADP
ajis02-866	351	7	akron	akron	PROPN
ajis02-866	351	8	press	press	PROPN
ajis02-866	351	9	.	.	PUNCT
ajis02-866	352	1	fornell	fornell	PROPN
ajis02-866	352	2	,	,	PUNCT
ajis02-866	352	3	c.	c.	PROPN
ajis02-866	352	4	,	,	PUNCT
ajis02-866	352	5	and	and	CCONJ
ajis02-866	352	6	larcker	larcker	PROPN
ajis02-866	352	7	,	,	PUNCT
ajis02-866	352	8	d.f	d.f	PROPN
ajis02-866	352	9	.	.	PROPN
ajis02-866	352	10	1981	1981	NUM
ajis02-866	352	11	.	.	PUNCT
ajis02-866	353	1	"	"	PUNCT
ajis02-866	353	2	evaluating	evaluate	VERB
ajis02-866	353	3	structural	structural	ADJ
ajis02-866	353	4	equation	equation	NOUN
ajis02-866	353	5	models	model	NOUN
ajis02-866	353	6	with	with	ADP
ajis02-866	353	7	unobservable	unobservable	ADJ
ajis02-866	353	8	variables	variable	NOUN
ajis02-866	353	9	and	and	CCONJ
ajis02-866	353	10	measurement	measurement	NOUN
ajis02-866	353	11	error	error	NOUN
ajis02-866	353	12	,	,	PUNCT
ajis02-866	353	13	"	"	PUNCT
ajis02-866	353	14	journal	journal	NOUN
ajis02-866	353	15	of	of	ADP
ajis02-866	353	16	marketing	marketing	NOUN
ajis02-866	353	17	research	research	NOUN
ajis02-866	353	18	)	)	PUNCT
ajis02-866	353	19	,	,	PUNCT
ajis02-866	353	20	pp	pp	ADP
ajis02-866	353	21	.	.	PUNCT
ajis02-866	354	1	39	39	NUM
ajis02-866	354	2	-	-	SYM
ajis02-866	354	3	50	50	NUM
ajis02-866	354	4	.	.	PUNCT
ajis02-866	355	1	gao	gao	PROPN
ajis02-866	355	2	,	,	PUNCT
ajis02-866	355	3	t.t	t.t	PROPN
ajis02-866	355	4	.	.	PROPN
ajis02-866	355	5	,	,	PUNCT
ajis02-866	355	6	sultan	sultan	PROPN
ajis02-866	355	7	,	,	PUNCT
ajis02-866	355	8	f.	f.	PROPN
ajis02-866	355	9	,	,	PUNCT
ajis02-866	355	10	and	and	CCONJ
ajis02-866	355	11	rohm	rohm	PROPN
ajis02-866	355	12	,	,	PUNCT
ajis02-866	355	13	a.j	a.j	PROPN
ajis02-866	355	14	.	.	PROPN
ajis02-866	355	15	2010	2010	NUM
ajis02-866	355	16	.	.	PUNCT
ajis02-866	356	1	"	"	PUNCT
ajis02-866	356	2	factors	factor	NOUN
ajis02-866	356	3	influencing	influence	VERB
ajis02-866	356	4	chinese	chinese	ADJ
ajis02-866	356	5	youth	youth	NOUN
ajis02-866	356	6	consumers	consumer	NOUN
ajis02-866	356	7	'	'	PART
ajis02-866	356	8	acceptance	acceptance	NOUN
ajis02-866	356	9	of	of	ADP
ajis02-866	356	10	mobile	mobile	ADJ
ajis02-866	356	11	marketing	marketing	NOUN
ajis02-866	356	12	,	,	PUNCT
ajis02-866	356	13	"	"	PUNCT
ajis02-866	356	14	journal	journal	NOUN
ajis02-866	356	15	of	of	ADP
ajis02-866	356	16	consumer	consumer	NOUN
ajis02-866	356	17	marketing	marketing	NOUN
ajis02-866	356	18	(	(	PUNCT
ajis02-866	356	19	27:7	27:7	NUM
ajis02-866	356	20	)	)	PUNCT
ajis02-866	356	21	,	,	PUNCT
ajis02-866	356	22	pp	pp	ADJ
ajis02-866	356	23	.	.	PUNCT
ajis02-866	357	1	574	574	NUM
ajis02-866	357	2	-	-	SYM
ajis02-866	357	3	583	583	NUM
ajis02-866	357	4	.	.	PUNCT
ajis02-866	357	5	goodhue	goodhue	PROPN
ajis02-866	357	6	,	,	PUNCT
ajis02-866	357	7	d.l	d.l	PROPN
ajis02-866	357	8	.	.	PROPN
ajis02-866	357	9	,	,	PUNCT
ajis02-866	357	10	lewis	lewis	PROPN
ajis02-866	357	11	,	,	PUNCT
ajis02-866	357	12	w.	w.	PROPN
ajis02-866	357	13	,	,	PUNCT
ajis02-866	357	14	and	and	CCONJ
ajis02-866	357	15	thompson	thompson	PROPN
ajis02-866	357	16	,	,	PUNCT
ajis02-866	357	17	r.	r.	PROPN
ajis02-866	357	18	2012	2012	NUM
ajis02-866	357	19	.	.	PUNCT
ajis02-866	358	1	"	"	PUNCT
ajis02-866	358	2	does	do	AUX
ajis02-866	358	3	pls	pls	INTJ
ajis02-866	358	4	have	have	VERB
ajis02-866	358	5	advantages	advantage	NOUN
ajis02-866	358	6	for	for	ADP
ajis02-866	358	7	small	small	ADJ
ajis02-866	358	8	sample	sample	NOUN
ajis02-866	358	9	size	size	NOUN
ajis02-866	358	10	or	or	CCONJ
ajis02-866	358	11	non	non	ADJ
ajis02-866	358	12	-	-	ADJ
ajis02-866	358	13	normal	normal	ADJ
ajis02-866	358	14	data	datum	NOUN
ajis02-866	358	15	?	?	PUNCT
ajis02-866	358	16	,	,	PUNCT
ajis02-866	358	17	"	"	PUNCT
ajis02-866	358	18	mis	mis	X
ajis02-866	358	19	quarterly	quarterly	NOUN
ajis02-866	358	20	(	(	PUNCT
ajis02-866	358	21	36:3	36:3	NUM
ajis02-866	358	22	)	)	PUNCT
ajis02-866	358	23	,	,	PUNCT
ajis02-866	358	24	pp	pp	ADP
ajis02-866	358	25	.	.	PUNCT
ajis02-866	359	1	981	981	NUM
ajis02-866	359	2	-	-	SYM
ajis02-866	359	3	a916	a916	PROPN
ajis02-866	359	4	.	.	PUNCT
ajis02-866	359	5	haeckel	haeckel	PROPN
ajis02-866	359	6	,	,	PUNCT
ajis02-866	359	7	s.h	s.h	PROPN
ajis02-866	359	8	.	.	PROPN
ajis02-866	359	9	1999	1999	NUM
ajis02-866	359	10	.	.	PUNCT
ajis02-866	360	1	adaptive	adaptive	ADJ
ajis02-866	360	2	enterprise	enterprise	NOUN
ajis02-866	360	3	:	:	PUNCT
ajis02-866	360	4	creating	create	VERB
ajis02-866	360	5	and	and	CCONJ
ajis02-866	360	6	leading	lead	VERB
ajis02-866	360	7	sense	sense	NOUN
ajis02-866	360	8	-	-	PUNCT
ajis02-866	360	9	and	and	CCONJ
ajis02-866	360	10	-	-	PUNCT
ajis02-866	360	11	respond	respond	NOUN
ajis02-866	360	12	organizations	organization	NOUN
ajis02-866	360	13	.	.	PUNCT
ajis02-866	361	1	boston	boston	PROPN
ajis02-866	361	2	:	:	PUNCT
ajis02-866	361	3	harvard	harvard	PROPN
ajis02-866	361	4	business	business	PROPN
ajis02-866	361	5	school	school	PROPN
ajis02-866	361	6	press	press	NOUN
ajis02-866	361	7	.	.	PUNCT
ajis02-866	362	1	australasian	australasian	ADJ
ajis02-866	362	2	journal	journal	NOUN
ajis02-866	362	3	of	of	ADP
ajis02-866	362	4	information	information	NOUN
ajis02-866	362	5	systems	system	NOUN
ajis02-866	362	6	volume	volume	NOUN
ajis02-866	362	7	18	18	NUM
ajis02-866	362	8	number	number	NOUN
ajis02-866	362	9	2	2	NUM
ajis02-866	362	10	2014	2014	NUM
ajis02-866	362	11	127	127	NUM
ajis02-866	362	12	huang	huang	PROPN
ajis02-866	362	13	,	,	PUNCT
ajis02-866	362	14	p.-y	p.-y	PROPN
ajis02-866	362	15	.	.	PROPN
ajis02-866	362	16	,	,	PUNCT
ajis02-866	362	17	ouyang	ouyang	PROPN
ajis02-866	362	18	,	,	PUNCT
ajis02-866	362	19	t.h	t.h	PROPN
ajis02-866	362	20	.	.	PROPN
ajis02-866	362	21	,	,	PUNCT
ajis02-866	362	22	pan	pan	PROPN
ajis02-866	362	23	,	,	PUNCT
ajis02-866	362	24	s.l	s.l	PROPN
ajis02-866	362	25	.	.	PROPN
ajis02-866	362	26	,	,	PUNCT
ajis02-866	362	27	and	and	CCONJ
ajis02-866	362	28	chou	chou	NOUN
ajis02-866	362	29	,	,	PUNCT
ajis02-866	362	30	t.-c	t.-c	PROPN
ajis02-866	362	31	.	.	NOUN
ajis02-866	362	32	2012	2012	NUM
ajis02-866	362	33	.	.	PUNCT
ajis02-866	363	1	"	"	PUNCT
ajis02-866	363	2	the	the	DET
ajis02-866	363	3	role	role	NOUN
ajis02-866	363	4	of	of	ADP
ajis02-866	363	5	it	it	PRON
ajis02-866	363	6	in	in	ADP
ajis02-866	363	7	achieving	achieve	VERB
ajis02-866	363	8	operational	operational	ADJ
ajis02-866	363	9	agility	agility	NOUN
ajis02-866	363	10	:	:	PUNCT
ajis02-866	363	11	a	a	DET
ajis02-866	363	12	case	case	NOUN
ajis02-866	363	13	study	study	NOUN
ajis02-866	363	14	of	of	ADP
ajis02-866	363	15	haier	haier	NOUN
ajis02-866	363	16	,	,	PUNCT
ajis02-866	363	17	china	china	PROPN
ajis02-866	363	18	,	,	PUNCT
ajis02-866	363	19	"	"	PUNCT
ajis02-866	363	20	international	international	ADJ
ajis02-866	363	21	journal	journal	NOUN
ajis02-866	363	22	of	of	ADP
ajis02-866	363	23	information	information	NOUN
ajis02-866	363	24	management	management	NOUN
ajis02-866	363	25	(	(	PUNCT
ajis02-866	363	26	32	32	NUM
ajis02-866	363	27	)	)	PUNCT
ajis02-866	363	28	,	,	PUNCT
ajis02-866	363	29	pp	pp	ADJ
ajis02-866	363	30	.	.	PUNCT
ajis02-866	364	1	294	294	NUM
ajis02-866	364	2	-	-	SYM
ajis02-866	364	3	298	298	NUM
ajis02-866	364	4	.	.	PUNCT
ajis02-866	364	5	hult	hult	PROPN
ajis02-866	364	6	,	,	PUNCT
ajis02-866	364	7	g.t.m	g.t.m	NOUN
ajis02-866	364	8	.	.	PROPN
ajis02-866	364	9	,	,	PUNCT
ajis02-866	364	10	ketchen	ketchen	NOUN
ajis02-866	364	11	,	,	PUNCT
ajis02-866	364	12	d.j	d.j	PROPN
ajis02-866	364	13	.	.	PROPN
ajis02-866	364	14	,	,	PUNCT
ajis02-866	364	15	and	and	CCONJ
ajis02-866	364	16	slater	slater	PROPN
ajis02-866	364	17	,	,	PUNCT
ajis02-866	364	18	s.f	s.f	PROPN
ajis02-866	364	19	.	.	PROPN
ajis02-866	364	20	2005	2005	NUM
ajis02-866	364	21	.	.	PUNCT
ajis02-866	365	1	"	"	PUNCT
ajis02-866	365	2	market	market	NOUN
ajis02-866	365	3	orientation	orientation	NOUN
ajis02-866	365	4	and	and	CCONJ
ajis02-866	365	5	performance	performance	NOUN
ajis02-866	365	6	:	:	PUNCT
ajis02-866	365	7	an	an	DET
ajis02-866	365	8	integration	integration	NOUN
ajis02-866	365	9	of	of	ADP
ajis02-866	365	10	disparate	disparate	ADJ
ajis02-866	365	11	approaches	approach	NOUN
ajis02-866	365	12	"	"	PUNCT
ajis02-866	365	13	strategic	strategic	ADJ
ajis02-866	365	14	management	management	NOUN
ajis02-866	365	15	journal	journal	NOUN
ajis02-866	365	16	(	(	PUNCT
ajis02-866	365	17	26	26	NUM
ajis02-866	365	18	12	12	NUM
ajis02-866	365	19	)	)	PUNCT
ajis02-866	365	20	,	,	PUNCT
ajis02-866	365	21	pp	pp	ADJ
ajis02-866	365	22	.	.	PUNCT
ajis02-866	366	1	1173	1173	NUM
ajis02-866	366	2	-	-	SYM
ajis02-866	366	3	1181	1181	NUM
ajis02-866	366	4	.	.	PUNCT
ajis02-866	367	1	jayachandran	jayachandran	PROPN
ajis02-866	367	2	,	,	PUNCT
ajis02-866	367	3	s.	s.	PROPN
ajis02-866	367	4	,	,	PUNCT
ajis02-866	367	5	hewett	hewett	PROPN
ajis02-866	367	6	,	,	PUNCT
ajis02-866	367	7	k.	k.	PROPN
ajis02-866	367	8	,	,	PUNCT
ajis02-866	367	9	and	and	CCONJ
ajis02-866	367	10	kaufman	kaufman	PROPN
ajis02-866	367	11	,	,	PUNCT
ajis02-866	367	12	p.	p.	NOUN
ajis02-866	367	13	2004	2004	NUM
ajis02-866	367	14	.	.	PUNCT
ajis02-866	368	1	"	"	PUNCT
ajis02-866	368	2	customer	customer	NOUN
ajis02-866	368	3	response	response	NOUN
ajis02-866	368	4	capability	capability	NOUN
ajis02-866	368	5	in	in	ADP
ajis02-866	368	6	a	a	DET
ajis02-866	368	7	sense	sense	NOUN
ajis02-866	368	8	-	-	PUNCT
ajis02-866	368	9	andrespond	andrespond	NOUN
ajis02-866	368	10	era	era	NOUN
ajis02-866	368	11	:	:	PUNCT
ajis02-866	368	12	the	the	DET
ajis02-866	368	13	role	role	NOUN
ajis02-866	368	14	of	of	ADP
ajis02-866	368	15	customer	customer	NOUN
ajis02-866	368	16	knowledge	knowledge	NOUN
ajis02-866	368	17	process	process	NOUN
ajis02-866	368	18	,	,	PUNCT
ajis02-866	368	19	"	"	PUNCT
ajis02-866	368	20	journal	journal	NOUN
ajis02-866	368	21	of	of	ADP
ajis02-866	368	22	academy	academy	PROPN
ajis02-866	368	23	of	of	ADP
ajis02-866	368	24	marketing	marketing	NOUN
ajis02-866	368	25	science	science	NOUN
ajis02-866	368	26	(	(	PUNCT
ajis02-866	368	27	32:3	32:3	NUM
ajis02-866	368	28	)	)	PUNCT
ajis02-866	368	29	,	,	PUNCT
ajis02-866	368	30	pp	pp	ADJ
ajis02-866	368	31	.	.	PUNCT
ajis02-866	369	1	219	219	NUM
ajis02-866	369	2	-	-	SYM
ajis02-866	369	3	233	233	NUM
ajis02-866	369	4	.	.	PUNCT
ajis02-866	370	1	kaplan	kaplan	PROPN
ajis02-866	370	2	,	,	PUNCT
ajis02-866	370	3	a.m.	a.m.	PROPN
ajis02-866	370	4	2012	2012	NUM
ajis02-866	370	5	.	.	PUNCT
ajis02-866	371	1	"	"	PUNCT
ajis02-866	371	2	if	if	SCONJ
ajis02-866	371	3	you	you	PRON
ajis02-866	371	4	love	love	VERB
ajis02-866	371	5	something	something	PRON
ajis02-866	371	6	,	,	PUNCT
ajis02-866	371	7	let	let	VERB
ajis02-866	371	8	it	it	PRON
ajis02-866	371	9	go	go	VERB
ajis02-866	371	10	mobile	mobile	ADJ
ajis02-866	371	11	:	:	PUNCT
ajis02-866	371	12	mobile	mobile	ADJ
ajis02-866	371	13	marketing	marketing	NOUN
ajis02-866	371	14	and	and	CCONJ
ajis02-866	371	15	mobile	mobile	ADJ
ajis02-866	371	16	social	social	ADJ
ajis02-866	371	17	media	medium	NOUN
ajis02-866	371	18	4x4	4x4	NUM
ajis02-866	371	19	,	,	PUNCT
ajis02-866	371	20	"	"	PUNCT
ajis02-866	371	21	business	business	NOUN
ajis02-866	371	22	horizons	horizon	NOUN
ajis02-866	371	23	(	(	PUNCT
ajis02-866	371	24	55:2	55:2	NOUN
ajis02-866	371	25	)	)	PUNCT
ajis02-866	371	26	,	,	PUNCT
ajis02-866	371	27	3//	3//	NUM
ajis02-866	371	28	,	,	PUNCT
ajis02-866	371	29	pp	pp	ADJ
ajis02-866	371	30	.	.	PUNCT
ajis02-866	372	1	129	129	NUM
ajis02-866	372	2	-	-	SYM
ajis02-866	372	3	139	139	NUM
ajis02-866	372	4	.	.	PUNCT
ajis02-866	373	1	kaplan	kaplan	PROPN
ajis02-866	373	2	,	,	PUNCT
ajis02-866	373	3	r.s	r.s	PROPN
ajis02-866	373	4	.	.	PROPN
ajis02-866	373	5	,	,	PUNCT
ajis02-866	373	6	and	and	CCONJ
ajis02-866	373	7	norton	norton	PROPN
ajis02-866	373	8	,	,	PUNCT
ajis02-866	373	9	d.p	d.p	PROPN
ajis02-866	373	10	.	.	PROPN
ajis02-866	373	11	1996	1996	NUM
ajis02-866	373	12	.	.	PUNCT
ajis02-866	374	1	"	"	PUNCT
ajis02-866	374	2	the	the	DET
ajis02-866	374	3	balanced	balanced	ADJ
ajis02-866	374	4	score	score	NOUN
ajis02-866	374	5	card	card	NOUN
ajis02-866	374	6	:	:	PUNCT
ajis02-866	374	7	translating	translate	VERB
ajis02-866	374	8	strategu	strategu	NOUN
ajis02-866	374	9	into	into	ADP
ajis02-866	374	10	action	action	NOUN
ajis02-866	374	11	.	.	PUNCT
ajis02-866	374	12	"	"	PUNCT
ajis02-866	375	1	boston	boston	PROPN
ajis02-866	375	2	,	,	PUNCT
ajis02-866	375	3	mass	mass	PROPN
ajis02-866	375	4	:	:	PUNCT
ajis02-866	375	5	harvard	harvard	PROPN
ajis02-866	375	6	business	business	PROPN
ajis02-866	375	7	school	school	PROPN
ajis02-866	375	8	press	press	NOUN
ajis02-866	375	9	.	.	PUNCT
ajis02-866	376	1	khuri	khuri	PROPN
ajis02-866	376	2	,	,	PUNCT
ajis02-866	376	3	a.i	a.i	PROPN
ajis02-866	376	4	.	.	PROPN
ajis02-866	376	5	,	,	PUNCT
ajis02-866	376	6	and	and	CCONJ
ajis02-866	376	7	cornell	cornell	PROPN
ajis02-866	376	8	,	,	PUNCT
ajis02-866	376	9	j.a	j.a	PROPN
ajis02-866	376	10	.	.	PROPN
ajis02-866	376	11	1987	1987	NUM
ajis02-866	376	12	.	.	PUNCT
ajis02-866	377	1	response	response	NOUN
ajis02-866	377	2	surfaces	surface	NOUN
ajis02-866	377	3	:	:	PUNCT
ajis02-866	377	4	designs	design	NOUN
ajis02-866	377	5	and	and	CCONJ
ajis02-866	377	6	analyses	analysis	NOUN
ajis02-866	377	7	.	.	PUNCT
ajis02-866	378	1	new	new	PROPN
ajis02-866	378	2	york	york	PROPN
ajis02-866	378	3	:	:	PUNCT
ajis02-866	378	4	marcel	marcel	PROPN
ajis02-866	378	5	dekker	dekker	PROPN
ajis02-866	378	6	.	.	PUNCT
ajis02-866	379	1	kohler	kohler	PROPN
ajis02-866	379	2	,	,	PUNCT
ajis02-866	379	3	a.	a.	NOUN
ajis02-866	379	4	2013	2013	NUM
ajis02-866	379	5	.	.	PUNCT
ajis02-866	380	1	"	"	PUNCT
ajis02-866	380	2	woolworths	woolworth	NOUN
ajis02-866	380	3	invests	invest	VERB
ajis02-866	380	4	$	$	SYM
ajis02-866	380	5	20	20	NUM
ajis02-866	380	6	m	m	NOUN
ajis02-866	380	7	in	in	ADP
ajis02-866	380	8	data	datum	NOUN
ajis02-866	380	9	analytics	analytic	NOUN
ajis02-866	380	10	.	.	PUNCT
ajis02-866	380	11	"	"	PUNCT
ajis02-866	380	12	retrieved	retrieve	VERB
ajis02-866	380	13	17/7/2013	17/7/2013	NUM
ajis02-866	380	14	,	,	PUNCT
ajis02-866	380	15	from	from	ADP
ajis02-866	380	16	http://www.businessspectator.com.au/news/2013/5/2/information-technology/woolworthsinvests-20m-data-analytics	http://www.businessspectator.com.au/news/2013/5/2/information-technology/woolworthsinvests-20m-data-analytics	PROPN
ajis02-866	380	17	kohli	kohli	PROPN
ajis02-866	380	18	,	,	PUNCT
ajis02-866	380	19	a.k	a.k	PROPN
ajis02-866	380	20	.	.	PROPN
ajis02-866	380	21	,	,	PUNCT
ajis02-866	380	22	jaworski	jaworski	PROPN
ajis02-866	380	23	,	,	PUNCT
ajis02-866	380	24	b.j	b.j	PROPN
ajis02-866	380	25	.	.	PROPN
ajis02-866	380	26	,	,	PUNCT
ajis02-866	380	27	and	and	CCONJ
ajis02-866	380	28	kumar	kumar	PROPN
ajis02-866	380	29	,	,	PUNCT
ajis02-866	380	30	a.	a.	NOUN
ajis02-866	380	31	1993	1993	NUM
ajis02-866	380	32	.	.	PUNCT
ajis02-866	381	1	"	"	PUNCT
ajis02-866	381	2	markor	markor	ADJ
ajis02-866	381	3	:	:	PUNCT
ajis02-866	381	4	a	a	DET
ajis02-866	381	5	measure	measure	NOUN
ajis02-866	381	6	of	of	ADP
ajis02-866	381	7	market	market	NOUN
ajis02-866	381	8	orientation	orientation	NOUN
ajis02-866	381	9	,	,	PUNCT
ajis02-866	381	10	"	"	PUNCT
ajis02-866	381	11	journal	journal	NOUN
ajis02-866	381	12	of	of	ADP
ajis02-866	381	13	marketing	marketing	NOUN
ajis02-866	381	14	research	research	NOUN
ajis02-866	381	15	(	(	PUNCT
ajis02-866	381	16	4:30	4:30	NUM
ajis02-866	381	17	)	)	PUNCT
ajis02-866	381	18	,	,	PUNCT
ajis02-866	381	19	pp	pp	PROPN
ajis02-866	381	20	.	.	PUNCT
ajis02-866	382	1	467	467	NUM
ajis02-866	382	2	-	-	SYM
ajis02-866	382	3	477	477	NUM
ajis02-866	382	4	.	.	PUNCT
ajis02-866	383	1	lamarre	lamarre	PROPN
ajis02-866	383	2	,	,	PUNCT
ajis02-866	383	3	a.	a.	NOUN
ajis02-866	383	4	,	,	PUNCT
ajis02-866	383	5	galarneau	galarneau	NOUN
ajis02-866	383	6	,	,	PUNCT
ajis02-866	383	7	s.	s.	PROPN
ajis02-866	383	8	,	,	PUNCT
ajis02-866	383	9	and	and	CCONJ
ajis02-866	383	10	boeck	boeck	NOUN
ajis02-866	383	11	,	,	PUNCT
ajis02-866	383	12	h.	h.	PROPN
ajis02-866	383	13	2012	2012	NUM
ajis02-866	383	14	.	.	PUNCT
ajis02-866	384	1	"	"	PUNCT
ajis02-866	384	2	mobile	mobile	ADJ
ajis02-866	384	3	marketing	marketing	NOUN
ajis02-866	384	4	and	and	CCONJ
ajis02-866	384	5	consumer	consumer	NOUN
ajis02-866	384	6	behaviour	behaviour	NOUN
ajis02-866	384	7	current	current	ADJ
ajis02-866	384	8	research	research	NOUN
ajis02-866	384	9	trend	trend	NOUN
ajis02-866	384	10	,	,	PUNCT
ajis02-866	384	11	"	"	PUNCT
ajis02-866	384	12	international	international	ADJ
ajis02-866	384	13	journal	journal	NOUN
ajis02-866	384	14	of	of	ADP
ajis02-866	384	15	latest	late	ADJ
ajis02-866	384	16	trends	trend	NOUN
ajis02-866	384	17	in	in	ADP
ajis02-866	384	18	computing	computing	NOUN
ajis02-866	384	19	(	(	PUNCT
ajis02-866	384	20	3:1	3:1	NUM
ajis02-866	384	21	)	)	PUNCT
ajis02-866	384	22	.	.	PUNCT
ajis02-866	385	1	luftman	luftman	PROPN
ajis02-866	385	2	,	,	PUNCT
ajis02-866	385	3	j.	j.	PROPN
ajis02-866	385	4	,	,	PUNCT
ajis02-866	385	5	zadeh	zadeh	PROPN
ajis02-866	385	6	,	,	PUNCT
ajis02-866	385	7	h.	h.	PROPN
ajis02-866	385	8	,	,	PUNCT
ajis02-866	385	9	s.	s.	PROPN
ajis02-866	385	10	,	,	PUNCT
ajis02-866	385	11	derksen	derksen	PROPN
ajis02-866	385	12	,	,	PUNCT
ajis02-866	385	13	b.	b.	PROPN
ajis02-866	385	14	,	,	PUNCT
ajis02-866	385	15	santana	santana	PROPN
ajis02-866	385	16	,	,	PUNCT
ajis02-866	385	17	m.	m.	NOUN
ajis02-866	385	18	,	,	PUNCT
ajis02-866	385	19	rigoni	rigoni	PROPN
ajis02-866	385	20	,	,	PUNCT
ajis02-866	385	21	e.h	e.h	PROPN
ajis02-866	385	22	.	.	PROPN
ajis02-866	385	23	,	,	PUNCT
ajis02-866	385	24	and	and	CCONJ
ajis02-866	385	25	huang	huang	PROPN
ajis02-866	385	26	,	,	PUNCT
ajis02-866	385	27	z.	z.	PROPN
ajis02-866	385	28	2012	2012	NUM
ajis02-866	385	29	.	.	PUNCT
ajis02-866	386	1	"	"	PUNCT
ajis02-866	386	2	key	key	ADJ
ajis02-866	386	3	information	information	NOUN
ajis02-866	386	4	technology	technology	NOUN
ajis02-866	386	5	and	and	CCONJ
ajis02-866	386	6	management	management	NOUN
ajis02-866	386	7	issues	issue	NOUN
ajis02-866	386	8	2011	2011	NUM
ajis02-866	386	9	-	-	SYM
ajis02-866	386	10	2012	2012	NUM
ajis02-866	386	11	:	:	PUNCT
ajis02-866	386	12	an	an	DET
ajis02-866	386	13	international	international	ADJ
ajis02-866	386	14	study	study	NOUN
ajis02-866	386	15	,	,	PUNCT
ajis02-866	386	16	"	"	PUNCT
ajis02-866	386	17	journal	journal	NOUN
ajis02-866	386	18	of	of	ADP
ajis02-866	386	19	information	information	NOUN
ajis02-866	386	20	technology	technology	NOUN
ajis02-866	386	21	(	(	PUNCT
ajis02-866	386	22	27:3	27:3	NUM
ajis02-866	386	23	)	)	PUNCT
ajis02-866	386	24	,	,	PUNCT
ajis02-866	386	25	p.	p.	NOUN
ajis02-866	386	26	198	198	NUM
ajis02-866	386	27	.	.	PUNCT
ajis02-866	387	1	mackenzie	mackenzie	PROPN
ajis02-866	387	2	,	,	PUNCT
ajis02-866	387	3	s.b	s.b	PROPN
ajis02-866	387	4	.	.	PROPN
ajis02-866	387	5	,	,	PUNCT
ajis02-866	387	6	podsakoff	podsakoff	PROPN
ajis02-866	387	7	,	,	PUNCT
ajis02-866	387	8	p.m.	p.m.	NOUN
ajis02-866	387	9	,	,	PUNCT
ajis02-866	387	10	and	and	CCONJ
ajis02-866	387	11	podsakoff	podsakoff	NOUN
ajis02-866	387	12	,	,	PUNCT
ajis02-866	387	13	n.p	n.p	PROPN
ajis02-866	387	14	.	.	PROPN
ajis02-866	387	15	2011	2011	NUM
ajis02-866	387	16	.	.	PUNCT
ajis02-866	388	1	"	"	PUNCT
ajis02-866	388	2	construct	construct	VERB
ajis02-866	388	3	measurement	measurement	NOUN
ajis02-866	388	4	and	and	CCONJ
ajis02-866	388	5	validation	validation	NOUN
ajis02-866	388	6	procedures	procedure	NOUN
ajis02-866	388	7	in	in	ADP
ajis02-866	388	8	mis	mis	PROPN
ajis02-866	388	9	and	and	CCONJ
ajis02-866	388	10	behavioral	behavioral	ADJ
ajis02-866	388	11	research	research	NOUN
ajis02-866	388	12	:	:	PUNCT
ajis02-866	388	13	integrating	integrate	VERB
ajis02-866	388	14	new	new	ADJ
ajis02-866	388	15	and	and	CCONJ
ajis02-866	388	16	existing	exist	VERB
ajis02-866	388	17	techniques	technique	NOUN
ajis02-866	388	18	,	,	PUNCT
ajis02-866	388	19	"	"	PUNCT
ajis02-866	388	20	mis	mis	X
ajis02-866	388	21	quarterly	quarterly	NOUN
ajis02-866	388	22	(	(	PUNCT
ajis02-866	388	23	35:2	35:2	NUM
ajis02-866	388	24	)	)	PUNCT
ajis02-866	388	25	,	,	PUNCT
ajis02-866	388	26	pp	pp	ADJ
ajis02-866	388	27	.	.	PUNCT
ajis02-866	389	1	293	293	NUM
ajis02-866	389	2	-	-	SYM
ajis02-866	389	3	334	334	NUM
ajis02-866	389	4	.	.	PUNCT
ajis02-866	390	1	mclean	mclean	PROPN
ajis02-866	390	2	,	,	PUNCT
ajis02-866	390	3	e.	e.	PROPN
ajis02-866	390	4	,	,	PUNCT
ajis02-866	390	5	and	and	CCONJ
ajis02-866	390	6	sedera	sedera	NOUN
ajis02-866	390	7	,	,	PUNCT
ajis02-866	390	8	d.	d.	PROPN
ajis02-866	390	9	2010	2010	NUM
ajis02-866	390	10	.	.	PUNCT
ajis02-866	391	1	"	"	PUNCT
ajis02-866	391	2	the	the	DET
ajis02-866	391	3	measurement	measurement	NOUN
ajis02-866	391	4	of	of	ADP
ajis02-866	391	5	information	information	NOUN
ajis02-866	391	6	system	system	NOUN
ajis02-866	391	7	use	use	NOUN
ajis02-866	391	8	:	:	PUNCT
ajis02-866	391	9	preliminary	preliminary	ADJ
ajis02-866	391	10	considerations	consideration	NOUN
ajis02-866	391	11	,	,	PUNCT
ajis02-866	391	12	"	"	PUNCT
ajis02-866	391	13	amcis	amcis	ADV
ajis02-866	391	14	2010	2010	NUM
ajis02-866	391	15	proceedings	proceeding	NOUN
ajis02-866	391	16	(	(	PUNCT
ajis02-866	391	17	255	255	NUM
ajis02-866	391	18	)	)	PUNCT
ajis02-866	391	19	.	.	PUNCT
ajis02-866	392	1	nadler	nadler	PROPN
ajis02-866	392	2	,	,	PUNCT
ajis02-866	392	3	d.	d.	PROPN
ajis02-866	392	4	,	,	PUNCT
ajis02-866	392	5	and	and	CCONJ
ajis02-866	392	6	tushman	tushman	NOUN
ajis02-866	392	7	,	,	PUNCT
ajis02-866	392	8	m.	m.	NOUN
ajis02-866	392	9	1983	1983	NUM
ajis02-866	392	10	.	.	PUNCT
ajis02-866	393	1	"	"	PUNCT
ajis02-866	393	2	a	a	DET
ajis02-866	393	3	general	general	ADJ
ajis02-866	393	4	diagnostic	diagnostic	ADJ
ajis02-866	393	5	model	model	NOUN
ajis02-866	393	6	for	for	ADP
ajis02-866	393	7	organizational	organizational	ADJ
ajis02-866	393	8	behavior	behavior	NOUN
ajis02-866	393	9	:	:	PUNCT
ajis02-866	393	10	applying	apply	VERB
ajis02-866	393	11	a	a	DET
ajis02-866	393	12	congruence	congruence	NOUN
ajis02-866	393	13	perspective	perspective	NOUN
ajis02-866	393	14	,	,	PUNCT
ajis02-866	393	15	"	"	PUNCT
ajis02-866	393	16	in	in	ADP
ajis02-866	393	17	editors	editor	NOUN
ajis02-866	393	18	perspectives	perspective	NOUN
ajis02-866	393	19	on	on	ADP
ajis02-866	393	20	behavior	behavior	NOUN
ajis02-866	393	21	in	in	ADP
ajis02-866	393	22	organizations	organization	NOUN
ajis02-866	393	23	,	,	PUNCT
ajis02-866	393	24	j.r	j.r	PROPN
ajis02-866	393	25	.	.	PROPN
ajis02-866	393	26	hackman	hackman	PROPN
ajis02-866	393	27	,	,	PUNCT
ajis02-866	393	28	e.e	e.e	PROPN
ajis02-866	393	29	.	.	PROPN
ajis02-866	393	30	lawler	lawler	PROPN
ajis02-866	393	31	and	and	CCONJ
ajis02-866	393	32	l.w	l.w	PROPN
ajis02-866	393	33	.	.	PROPN
ajis02-866	393	34	porter	porter	PROPN
ajis02-866	393	35	(	(	PUNCT
ajis02-866	393	36	eds	ed	NOUN
ajis02-866	393	37	.	.	PUNCT
ajis02-866	393	38	)	)	PUNCT
ajis02-866	393	39	.	.	PUNCT
ajis02-866	394	1	new	new	PROPN
ajis02-866	394	2	york	york	PROPN
ajis02-866	394	3	:	:	PUNCT
ajis02-866	394	4	mcgraw	mcgraw	PROPN
ajis02-866	394	5	-	-	PUNCT
ajis02-866	394	6	hill	hill	NOUN
ajis02-866	394	7	,	,	PUNCT
ajis02-866	394	8	pp	pp	ADJ
ajis02-866	394	9	.	.	PUNCT
ajis02-866	395	1	112	112	NUM
ajis02-866	395	2	-	-	SYM
ajis02-866	395	3	124	124	NUM
ajis02-866	395	4	.	.	PUNCT
ajis02-866	396	1	narayanaswami	narayanaswami	PROPN
ajis02-866	396	2	,	,	PUNCT
ajis02-866	396	3	c.	c.	PROPN
ajis02-866	396	4	,	,	PUNCT
ajis02-866	396	5	kruger	kruger	PROPN
ajis02-866	396	6	,	,	PUNCT
ajis02-866	396	7	a.	a.	NOUN
ajis02-866	396	8	,	,	PUNCT
ajis02-866	396	9	and	and	CCONJ
ajis02-866	396	10	marmasse	marmasse	NOUN
ajis02-866	396	11	,	,	PUNCT
ajis02-866	396	12	n.	n.	NOUN
ajis02-866	396	13	2011	2011	NUM
ajis02-866	396	14	.	.	PUNCT
ajis02-866	397	1	"	"	PUNCT
ajis02-866	397	2	pervasive	pervasive	ADJ
ajis02-866	397	3	retail	retail	NOUN
ajis02-866	397	4	,	,	PUNCT
ajis02-866	397	5	"	"	PUNCT
ajis02-866	397	6	pervasive	pervasive	ADJ
ajis02-866	397	7	computing	computing	NOUN
ajis02-866	397	8	(	(	PUNCT
ajis02-866	397	9	11	11	NUM
ajis02-866	397	10	)	)	PUNCT
ajis02-866	397	11	,	,	PUNCT
ajis02-866	397	12	pp	pp	ADJ
ajis02-866	397	13	.	.	PUNCT
ajis02-866	398	1	1536	1536	NUM
ajis02-866	398	2	-	-	SYM
ajis02-866	398	3	1268	1268	NUM
ajis02-866	398	4	.	.	PUNCT
ajis02-866	399	1	narver	narver	PROPN
ajis02-866	399	2	,	,	PUNCT
ajis02-866	399	3	j.c	j.c	PROPN
ajis02-866	399	4	.	.	PROPN
ajis02-866	399	5	,	,	PUNCT
ajis02-866	399	6	slater	slater	PROPN
ajis02-866	399	7	,	,	PUNCT
ajis02-866	399	8	s.f	s.f	PROPN
ajis02-866	399	9	.	.	PROPN
ajis02-866	399	10	,	,	PUNCT
ajis02-866	399	11	and	and	CCONJ
ajis02-866	399	12	maclachlan	maclachlan	PROPN
ajis02-866	399	13	,	,	PUNCT
ajis02-866	399	14	d.l	d.l	PROPN
ajis02-866	399	15	.	.	PROPN
ajis02-866	399	16	2004	2004	NUM
ajis02-866	399	17	.	.	PUNCT
ajis02-866	400	1	"	"	PUNCT
ajis02-866	400	2	responsive	responsive	ADJ
ajis02-866	400	3	and	and	CCONJ
ajis02-866	400	4	proactive	proactive	ADJ
ajis02-866	400	5	market	market	NOUN
ajis02-866	400	6	orientation	orientation	NOUN
ajis02-866	400	7	and	and	CCONJ
ajis02-866	400	8	new	new	ADJ
ajis02-866	400	9	-	-	PUNCT
ajis02-866	400	10	product	product	NOUN
ajis02-866	400	11	success	success	NOUN
ajis02-866	400	12	,	,	PUNCT
ajis02-866	400	13	"	"	PUNCT
ajis02-866	400	14	journal	journal	NOUN
ajis02-866	400	15	of	of	ADP
ajis02-866	400	16	production	production	NOUN
ajis02-866	400	17	innovation	innovation	NOUN
ajis02-866	400	18	management	management	NOUN
ajis02-866	400	19	(	(	PUNCT
ajis02-866	400	20	21:5	21:5	NUM
ajis02-866	400	21	)	)	PUNCT
ajis02-866	400	22	,	,	PUNCT
ajis02-866	400	23	pp	pp	ADP
ajis02-866	400	24	.	.	PUNCT
ajis02-866	401	1	334	334	NUM
ajis02-866	401	2	-	-	SYM
ajis02-866	401	3	347	347	NUM
ajis02-866	401	4	.	.	PUNCT
ajis02-866	402	1	nazir	nazir	PROPN
ajis02-866	402	2	,	,	PUNCT
ajis02-866	402	3	s.	s.	PROPN
ajis02-866	402	4	,	,	PUNCT
ajis02-866	402	5	and	and	CCONJ
ajis02-866	402	6	pinsonneault	pinsonneault	NOUN
ajis02-866	402	7	,	,	PUNCT
ajis02-866	402	8	a.	a.	NOUN
ajis02-866	402	9	2012	2012	NUM
ajis02-866	402	10	.	.	PUNCT
ajis02-866	403	1	"	"	PUNCT
ajis02-866	403	2	it	it	PRON
ajis02-866	403	3	and	and	CCONJ
ajis02-866	403	4	firm	firm	ADJ
ajis02-866	403	5	agility	agility	NOUN
ajis02-866	403	6	:	:	PUNCT
ajis02-866	403	7	an	an	DET
ajis02-866	403	8	electronic	electronic	ADJ
ajis02-866	403	9	integration	integration	NOUN
ajis02-866	403	10	perspective	perspective	NOUN
ajis02-866	403	11	,	,	PUNCT
ajis02-866	403	12	"	"	PUNCT
ajis02-866	403	13	journal	journal	NOUN
ajis02-866	403	14	of	of	ADP
ajis02-866	403	15	the	the	DET
ajis02-866	403	16	association	association	NOUN
ajis02-866	403	17	for	for	ADP
ajis02-866	403	18	information	information	NOUN
ajis02-866	403	19	systems	system	NOUN
ajis02-866	403	20	(	(	PUNCT
ajis02-866	403	21	13:3	13:3	NUM
ajis02-866	403	22	)	)	PUNCT
ajis02-866	403	23	,	,	PUNCT
ajis02-866	403	24	pp	pp	PROPN
ajis02-866	403	25	.	.	PUNCT
ajis02-866	403	26	150	150	NUM
ajis02-866	403	27	-	-	SYM
ajis02-866	403	28	171	171	NUM
ajis02-866	403	29	.	.	PUNCT
ajis02-866	403	30	overby	overby	PROPN
ajis02-866	403	31	,	,	PUNCT
ajis02-866	403	32	e.	e.	PROPN
ajis02-866	403	33	,	,	PUNCT
ajis02-866	403	34	bharadwaj	bharadwaj	PROPN
ajis02-866	403	35	,	,	PUNCT
ajis02-866	403	36	a.	a.	NOUN
ajis02-866	403	37	,	,	PUNCT
ajis02-866	403	38	and	and	CCONJ
ajis02-866	403	39	sambamurthy	sambamurthy	NOUN
ajis02-866	403	40	,	,	PUNCT
ajis02-866	403	41	v.	v.	ADP
ajis02-866	403	42	2006	2006	NUM
ajis02-866	403	43	.	.	PUNCT
ajis02-866	404	1	"	"	PUNCT
ajis02-866	404	2	enterprise	enterprise	NOUN
ajis02-866	404	3	agility	agility	NOUN
ajis02-866	404	4	and	and	CCONJ
ajis02-866	404	5	the	the	DET
ajis02-866	404	6	enabling	enable	VERB
ajis02-866	404	7	role	role	NOUN
ajis02-866	404	8	of	of	ADP
ajis02-866	404	9	information	information	NOUN
ajis02-866	404	10	technology	technology	NOUN
ajis02-866	404	11	,	,	PUNCT
ajis02-866	404	12	"	"	PUNCT
ajis02-866	404	13	european	european	ADJ
ajis02-866	404	14	journal	journal	PROPN
ajis02-866	404	15	of	of	ADP
ajis02-866	404	16	information	information	NOUN
ajis02-866	404	17	systems	system	NOUN
ajis02-866	404	18	(	(	PUNCT
ajis02-866	404	19	15:2	15:2	NUM
ajis02-866	404	20	)	)	PUNCT
ajis02-866	404	21	,	,	PUNCT
ajis02-866	404	22	pp	pp	ADP
ajis02-866	404	23	.	.	PUNCT
ajis02-866	405	1	120	120	NUM
ajis02-866	405	2	-	-	SYM
ajis02-866	405	3	131	131	NUM
ajis02-866	405	4	.	.	PUNCT
ajis02-866	406	1	po	po	NOUN
ajis02-866	406	2	-	-	PUNCT
ajis02-866	406	3	an	an	DET
ajis02-866	406	4	hsieh	hsieh	PROPN
ajis02-866	406	5	,	,	PUNCT
ajis02-866	406	6	j.j	j.j	PROPN
ajis02-866	406	7	.	.	PROPN
ajis02-866	406	8	,	,	PUNCT
ajis02-866	406	9	rai	rai	PROPN
ajis02-866	406	10	,	,	PUNCT
ajis02-866	406	11	a.	a.	NOUN
ajis02-866	406	12	,	,	PUNCT
ajis02-866	406	13	and	and	CCONJ
ajis02-866	406	14	xin	xin	PROPN
ajis02-866	406	15	xu	xu	PROPN
ajis02-866	406	16	,	,	PUNCT
ajis02-866	406	17	s.	s.	PROPN
ajis02-866	406	18	2011	2011	NUM
ajis02-866	406	19	.	.	PUNCT
ajis02-866	407	1	"	"	PUNCT
ajis02-866	407	2	extracting	extract	VERB
ajis02-866	407	3	business	business	NOUN
ajis02-866	407	4	value	value	NOUN
ajis02-866	407	5	from	from	ADP
ajis02-866	407	6	it	it	PRON
ajis02-866	407	7	:	:	PUNCT
ajis02-866	407	8	a	a	DET
ajis02-866	407	9	sensemaking	sensemaking	NOUN
ajis02-866	407	10	perspective	perspective	NOUN
ajis02-866	407	11	of	of	ADP
ajis02-866	407	12	post	post	ADJ
ajis02-866	407	13	-	-	ADJ
ajis02-866	407	14	adoptive	adoptive	ADJ
ajis02-866	407	15	use	use	NOUN
ajis02-866	407	16	,	,	PUNCT
ajis02-866	407	17	"	"	PUNCT
ajis02-866	407	18	management	management	NOUN
ajis02-866	407	19	science	science	NOUN
ajis02-866	407	20	(	(	PUNCT
ajis02-866	407	21	57:11	57:11	NUM
ajis02-866	407	22	)	)	PUNCT
ajis02-866	407	23	,	,	PUNCT
ajis02-866	407	24	pp	pp	PROPN
ajis02-866	407	25	.	.	PUNCT
ajis02-866	407	26	2018	2018	NUM
ajis02-866	407	27	-	-	SYM
ajis02-866	407	28	2039	2039	NUM
ajis02-866	407	29	.	.	PUNCT
ajis02-866	408	1	rapp	rapp	PROPN
ajis02-866	408	2	,	,	PUNCT
ajis02-866	408	3	a.	a.	NOUN
ajis02-866	408	4	,	,	PUNCT
ajis02-866	408	5	trainor	trainor	PROPN
ajis02-866	408	6	,	,	PUNCT
ajis02-866	408	7	k.j	k.j	PROPN
ajis02-866	408	8	.	.	PROPN
ajis02-866	408	9	,	,	PUNCT
ajis02-866	408	10	and	and	CCONJ
ajis02-866	408	11	agnohotri	agnohotri	ADJ
ajis02-866	408	12	,	,	PUNCT
ajis02-866	408	13	r.	r.	PROPN
ajis02-866	408	14	2010	2010	NUM
ajis02-866	408	15	.	.	PUNCT
ajis02-866	409	1	"	"	PUNCT
ajis02-866	409	2	performance	performance	NOUN
ajis02-866	409	3	implications	implication	NOUN
ajis02-866	409	4	of	of	ADP
ajis02-866	409	5	customer	customer	NOUN
ajis02-866	409	6	-	-	PUNCT
ajis02-866	409	7	linking	link	VERB
ajis02-866	409	8	capabilities	capability	NOUN
ajis02-866	409	9	:	:	PUNCT
ajis02-866	409	10	examining	examine	VERB
ajis02-866	409	11	the	the	DET
ajis02-866	409	12	complementary	complementary	ADJ
ajis02-866	409	13	role	role	NOUN
ajis02-866	409	14	of	of	ADP
ajis02-866	409	15	customer	customer	NOUN
ajis02-866	409	16	orientation	orientation	NOUN
ajis02-866	409	17	and	and	CCONJ
ajis02-866	409	18	crm	crm	PROPN
ajis02-866	409	19	technology	technology	NOUN
ajis02-866	409	20	,	,	PUNCT
ajis02-866	409	21	"	"	PUNCT
ajis02-866	409	22	journal	journal	NOUN
ajis02-866	409	23	of	of	ADP
ajis02-866	409	24	business	business	NOUN
ajis02-866	409	25	research	research	NOUN
ajis02-866	409	26	(	(	PUNCT
ajis02-866	409	27	63:11	63:11	NUM
ajis02-866	409	28	)	)	PUNCT
ajis02-866	409	29	,	,	PUNCT
ajis02-866	409	30	pp	pp	ADP
ajis02-866	409	31	.	.	PUNCT
ajis02-866	409	32	1229	1229	NUM
ajis02-866	409	33	-	-	SYM
ajis02-866	409	34	1236	1236	NUM
ajis02-866	409	35	.	.	PUNCT
ajis02-866	410	1	australasian	australasian	ADJ
ajis02-866	410	2	journal	journal	NOUN
ajis02-866	410	3	of	of	ADP
ajis02-866	410	4	information	information	NOUN
ajis02-866	410	5	systems	system	NOUN
ajis02-866	410	6	volume	volume	NOUN
ajis02-866	410	7	18	18	NUM
ajis02-866	410	8	number	number	NOUN
ajis02-866	410	9	2	2	NUM
ajis02-866	410	10	2014	2014	NUM
ajis02-866	410	11	128	128	NUM
ajis02-866	410	12	ringle	ringle	NOUN
ajis02-866	410	13	,	,	PUNCT
ajis02-866	410	14	c.	c.	PROPN
ajis02-866	410	15	,	,	PUNCT
ajis02-866	410	16	marc	marc	PROPN
ajis02-866	410	17	/	/	SYM
ajis02-866	410	18	wende	wende	X
ajis02-866	410	19	,	,	PUNCT
ajis02-866	410	20	and	and	CCONJ
ajis02-866	410	21	sven	sven	NOUN
ajis02-866	410	22	/	/	SYM
ajis02-866	410	23	will	will	NOUN
ajis02-866	410	24	,	,	PUNCT
ajis02-866	410	25	a.	a.	NOUN
ajis02-866	410	26	2005	2005	NUM
ajis02-866	410	27	.	.	PUNCT
ajis02-866	411	1	"	"	PUNCT
ajis02-866	411	2	smartpls	smartpls	NOUN
ajis02-866	411	3	,	,	PUNCT
ajis02-866	411	4	"	"	PUNCT
ajis02-866	411	5	in	in	ADP
ajis02-866	411	6	:	:	PUNCT
ajis02-866	411	7	2.0	2.0	NUM
ajis02-866	411	8	(	(	PUNCT
ajis02-866	411	9	beta	beta	NOUN
ajis02-866	411	10	)	)	PUNCT
ajis02-866	411	11	.	.	PUNCT
ajis02-866	412	1	hamburg	hamburg	PROPN
ajis02-866	412	2	,	,	PUNCT
ajis02-866	412	3	germany	germany	PROPN
ajis02-866	412	4	:	:	PUNCT
ajis02-866	412	5	http://www.smartpls.de	http://www.smartpls.de	PROPN
ajis02-866	412	6	.	.	PUNCT
ajis02-866	413	1	roberts	roberts	PROPN
ajis02-866	413	2	,	,	PUNCT
ajis02-866	413	3	n.	n.	NOUN
ajis02-866	413	4	,	,	PUNCT
ajis02-866	413	5	and	and	CCONJ
ajis02-866	413	6	grover	grover	PROPN
ajis02-866	413	7	,	,	PUNCT
ajis02-866	413	8	v.	v.	ADP
ajis02-866	413	9	2012a	2012a	NUM
ajis02-866	413	10	.	.	PUNCT
ajis02-866	414	1	"	"	PUNCT
ajis02-866	414	2	investigating	investigate	VERB
ajis02-866	414	3	firm	firm	NOUN
ajis02-866	414	4	's	's	PART
ajis02-866	414	5	customer	customer	NOUN
ajis02-866	414	6	agility	agility	NOUN
ajis02-866	414	7	and	and	CCONJ
ajis02-866	414	8	firm	firm	ADJ
ajis02-866	414	9	performance	performance	NOUN
ajis02-866	414	10	:	:	PUNCT
ajis02-866	414	11	the	the	DET
ajis02-866	414	12	importance	importance	NOUN
ajis02-866	414	13	of	of	ADP
ajis02-866	414	14	aligning	align	VERB
ajis02-866	414	15	sense	sense	NOUN
ajis02-866	414	16	and	and	CCONJ
ajis02-866	414	17	respond	respond	VERB
ajis02-866	414	18	capabilities	capability	NOUN
ajis02-866	414	19	,	,	PUNCT
ajis02-866	414	20	"	"	PUNCT
ajis02-866	414	21	journal	journal	NOUN
ajis02-866	414	22	of	of	ADP
ajis02-866	414	23	business	business	NOUN
ajis02-866	414	24	research	research	NOUN
ajis02-866	414	25	(	(	PUNCT
ajis02-866	414	26	65:5	65:5	NOUN
ajis02-866	414	27	)	)	PUNCT
ajis02-866	414	28	,	,	PUNCT
ajis02-866	414	29	pp	pp	ADJ
ajis02-866	414	30	.	.	PUNCT
ajis02-866	415	1	579	579	NUM
ajis02-866	415	2	-	-	SYM
ajis02-866	415	3	585	585	NUM
ajis02-866	415	4	.	.	PUNCT
ajis02-866	416	1	roberts	roberts	PROPN
ajis02-866	416	2	,	,	PUNCT
ajis02-866	416	3	n.	n.	NOUN
ajis02-866	416	4	,	,	PUNCT
ajis02-866	416	5	and	and	CCONJ
ajis02-866	416	6	grover	grover	PROPN
ajis02-866	416	7	,	,	PUNCT
ajis02-866	416	8	v.	v.	ADP
ajis02-866	416	9	2012b	2012b	NOUN
ajis02-866	416	10	.	.	PUNCT
ajis02-866	417	1	"	"	PUNCT
ajis02-866	417	2	leveraging	leverage	VERB
ajis02-866	417	3	information	information	NOUN
ajis02-866	417	4	technology	technology	NOUN
ajis02-866	417	5	infrastructure	infrastructure	NOUN
ajis02-866	417	6	to	to	PART
ajis02-866	417	7	facilitate	facilitate	VERB
ajis02-866	417	8	a	a	DET
ajis02-866	417	9	firm	firm	NOUN
ajis02-866	417	10	's	's	PART
ajis02-866	417	11	customer	customer	NOUN
ajis02-866	417	12	agility	agility	NOUN
ajis02-866	417	13	and	and	CCONJ
ajis02-866	417	14	competitive	competitive	ADJ
ajis02-866	417	15	activity	activity	NOUN
ajis02-866	417	16	:	:	PUNCT
ajis02-866	417	17	an	an	DET
ajis02-866	417	18	empirical	empirical	ADJ
ajis02-866	417	19	investigation	investigation	NOUN
ajis02-866	417	20	,	,	PUNCT
ajis02-866	417	21	"	"	PUNCT
ajis02-866	417	22	journal	journal	NOUN
ajis02-866	417	23	of	of	ADP
ajis02-866	417	24	management	management	NOUN
ajis02-866	417	25	information	information	NOUN
ajis02-866	417	26	systems	system	NOUN
ajis02-866	417	27	(	(	PUNCT
ajis02-866	417	28	28:4	28:4	NUM
ajis02-866	417	29	)	)	PUNCT
ajis02-866	417	30	,	,	PUNCT
ajis02-866	417	31	pp	pp	ADJ
ajis02-866	417	32	.	.	PUNCT
ajis02-866	418	1	231	231	NUM
ajis02-866	418	2	-	-	SYM
ajis02-866	418	3	270	270	NUM
ajis02-866	418	4	.	.	PUNCT
ajis02-866	419	1	robin	robin	PROPN
ajis02-866	419	2	,	,	PUNCT
ajis02-866	419	3	m.	m.	NOUN
ajis02-866	419	4	2013	2013	NUM
ajis02-866	419	5	.	.	PUNCT
ajis02-866	420	1	"	"	PUNCT
ajis02-866	420	2	australian	australian	ADJ
ajis02-866	420	3	companies	company	NOUN
ajis02-866	420	4	“	"	PUNCT
ajis02-866	420	5	starting	start	VERB
ajis02-866	420	6	to	to	PART
ajis02-866	420	7	get	get	VERB
ajis02-866	420	8	”	"	PUNCT
ajis02-866	420	9	big	big	ADJ
ajis02-866	420	10	data	datum	NOUN
ajis02-866	420	11	as	as	SCONJ
ajis02-866	420	12	woolworths	woolworth	NOUN
ajis02-866	420	13	buys	buy	VERB
ajis02-866	420	14	stake	stake	NOUN
ajis02-866	420	15	in	in	ADP
ajis02-866	420	16	data	datum	NOUN
ajis02-866	420	17	analytics	analytic	NOUN
ajis02-866	420	18	firm	firm	NOUN
ajis02-866	420	19	quantium	quantium	NOUN
ajis02-866	420	20	"	"	PUNCT
ajis02-866	420	21	retrieved	retrieve	VERB
ajis02-866	420	22	17/07/2013	17/07/2013	NUM
ajis02-866	420	23	,	,	PUNCT
ajis02-866	420	24	2013	2013	NUM
ajis02-866	420	25	,	,	PUNCT
ajis02-866	420	26	from	from	ADP
ajis02-866	420	27	http://www.smartcompany.com.au/retail/055358-australian-companies-starting-to-get-bigdata-as-woolworths-buys-stake-in-data-analytics-firm-quantium.html	http://www.smartcompany.com.au/retail/055358-australian-companies-starting-to-get-bigdata-as-woolworths-buys-stake-in-data-analytics-firm-quantium.html	PROPN
ajis02-866	420	28	rohm	rohm	PROPN
ajis02-866	420	29	,	,	PUNCT
ajis02-866	420	30	a.j	a.j	PROPN
ajis02-866	420	31	.	.	PROPN
ajis02-866	420	32	,	,	PUNCT
ajis02-866	420	33	gao	gao	PROPN
ajis02-866	420	34	,	,	PUNCT
ajis02-866	420	35	t.	t.	PROPN
ajis02-866	420	36	,	,	PUNCT
ajis02-866	420	37	sultan	sultan	PROPN
ajis02-866	420	38	,	,	PUNCT
ajis02-866	420	39	f.	f.	PROPN
ajis02-866	420	40	,	,	PUNCT
ajis02-866	420	41	and	and	CCONJ
ajis02-866	420	42	pagani	pagani	PROPN
ajis02-866	420	43	,	,	PUNCT
ajis02-866	420	44	m.	m.	NOUN
ajis02-866	420	45	2012	2012	NUM
ajis02-866	420	46	.	.	PUNCT
ajis02-866	421	1	"	"	PUNCT
ajis02-866	421	2	brand	brand	NOUN
ajis02-866	421	3	in	in	ADP
ajis02-866	421	4	the	the	DET
ajis02-866	421	5	hand	hand	NOUN
ajis02-866	421	6	:	:	PUNCT
ajis02-866	421	7	a	a	DET
ajis02-866	421	8	cross	cross	ADJ
ajis02-866	421	9	-	-	ADJ
ajis02-866	421	10	market	market	ADJ
ajis02-866	421	11	investigation	investigation	NOUN
ajis02-866	421	12	of	of	ADP
ajis02-866	421	13	consumer	consumer	NOUN
ajis02-866	421	14	acceptance	acceptance	NOUN
ajis02-866	421	15	of	of	ADP
ajis02-866	421	16	mobile	mobile	ADJ
ajis02-866	421	17	marketing	marketing	NOUN
ajis02-866	421	18	,	,	PUNCT
ajis02-866	421	19	"	"	PUNCT
ajis02-866	421	20	business	business	NOUN
ajis02-866	421	21	horizons	horizon	NOUN
ajis02-866	421	22	(	(	PUNCT
ajis02-866	421	23	55:5	55:5	NUM
ajis02-866	421	24	)	)	PUNCT
ajis02-866	421	25	,	,	PUNCT
ajis02-866	421	26	9//	9//	PROPN
ajis02-866	421	27	,	,	PUNCT
ajis02-866	421	28	pp	pp	ADJ
ajis02-866	421	29	.	.	PUNCT
ajis02-866	421	30	485	485	NUM
ajis02-866	421	31	-	-	SYM
ajis02-866	421	32	493	493	NUM
ajis02-866	421	33	.	.	PUNCT
ajis02-866	422	1	sambamurthy	sambamurthy	ADJ
ajis02-866	422	2	,	,	PUNCT
ajis02-866	422	3	v.	v.	PROPN
ajis02-866	422	4	,	,	PUNCT
ajis02-866	422	5	bharadwaj	bharadwaj	PROPN
ajis02-866	422	6	,	,	PUNCT
ajis02-866	422	7	a.	a.	NOUN
ajis02-866	422	8	,	,	PUNCT
ajis02-866	422	9	and	and	CCONJ
ajis02-866	422	10	grover	grover	PROPN
ajis02-866	422	11	,	,	PUNCT
ajis02-866	422	12	v.	v.	ADP
ajis02-866	422	13	2003	2003	NUM
ajis02-866	422	14	.	.	PUNCT
ajis02-866	423	1	"	"	PUNCT
ajis02-866	423	2	shaping	shape	VERB
ajis02-866	423	3	agility	agility	NOUN
ajis02-866	423	4	through	through	ADP
ajis02-866	423	5	digital	digital	ADJ
ajis02-866	423	6	options	option	NOUN
ajis02-866	423	7	:	:	PUNCT
ajis02-866	423	8	reconceptualizing	reconceptualize	VERB
ajis02-866	423	9	the	the	DET
ajis02-866	423	10	role	role	NOUN
ajis02-866	423	11	of	of	ADP
ajis02-866	423	12	information	information	NOUN
ajis02-866	423	13	technology	technology	NOUN
ajis02-866	423	14	in	in	ADP
ajis02-866	423	15	contemporary	contemporary	ADJ
ajis02-866	423	16	firms	firm	NOUN
ajis02-866	423	17	,	,	PUNCT
ajis02-866	423	18	"	"	PUNCT
ajis02-866	423	19	mis	mis	X
ajis02-866	423	20	quarterly	quarterly	NOUN
ajis02-866	423	21	(	(	PUNCT
ajis02-866	423	22	2:27	2:27	NUM
ajis02-866	423	23	)	)	PUNCT
ajis02-866	423	24	,	,	PUNCT
ajis02-866	423	25	pp	pp	ADJ
ajis02-866	423	26	.	.	PUNCT
ajis02-866	424	1	237	237	NUM
ajis02-866	424	2	-	-	SYM
ajis02-866	424	3	263	263	NUM
ajis02-866	424	4	.	.	PUNCT
ajis02-866	425	1	shankar	shankar	PROPN
ajis02-866	425	2	,	,	PUNCT
ajis02-866	425	3	v.	v.	PROPN
ajis02-866	425	4	,	,	PUNCT
ajis02-866	425	5	venkatesh	venkatesh	PROPN
ajis02-866	425	6	,	,	PUNCT
ajis02-866	425	7	a.	a.	PROPN
ajis02-866	425	8	,	,	PUNCT
ajis02-866	425	9	hofacker	hofacker	NOUN
ajis02-866	425	10	,	,	PUNCT
ajis02-866	425	11	c.	c.	PROPN
ajis02-866	425	12	,	,	PUNCT
ajis02-866	425	13	and	and	CCONJ
ajis02-866	425	14	naik	naik	PROPN
ajis02-866	425	15	,	,	PUNCT
ajis02-866	425	16	p.	p.	NOUN
ajis02-866	425	17	2010	2010	NUM
ajis02-866	425	18	.	.	PUNCT
ajis02-866	426	1	"	"	PUNCT
ajis02-866	426	2	mobile	mobile	ADJ
ajis02-866	426	3	marketing	marketing	NOUN
ajis02-866	426	4	in	in	ADP
ajis02-866	426	5	the	the	DET
ajis02-866	426	6	retailing	retailing	NOUN
ajis02-866	426	7	environment	environment	NOUN
ajis02-866	426	8	:	:	PUNCT
ajis02-866	426	9	current	current	ADJ
ajis02-866	426	10	insights	insight	NOUN
ajis02-866	426	11	and	and	CCONJ
ajis02-866	426	12	future	future	ADJ
ajis02-866	426	13	research	research	NOUN
ajis02-866	426	14	avenues	avenue	NOUN
ajis02-866	426	15	,	,	PUNCT
ajis02-866	426	16	"	"	PUNCT
ajis02-866	426	17	journal	journal	NOUN
ajis02-866	426	18	of	of	ADP
ajis02-866	426	19	interactive	interactive	ADJ
ajis02-866	426	20	marketing	marketing	NOUN
ajis02-866	426	21	(	(	PUNCT
ajis02-866	426	22	24:2	24:2	NUM
ajis02-866	426	23	)	)	PUNCT
ajis02-866	426	24	,	,	PUNCT
ajis02-866	426	25	5//	5//	NUM
ajis02-866	426	26	,	,	PUNCT
ajis02-866	426	27	pp	pp	ADJ
ajis02-866	426	28	.	.	PUNCT
ajis02-866	427	1	111	111	NUM
ajis02-866	427	2	-	-	SYM
ajis02-866	427	3	120	120	NUM
ajis02-866	427	4	.	.	PUNCT
ajis02-866	428	1	shanock	shanock	PROPN
ajis02-866	428	2	,	,	PUNCT
ajis02-866	428	3	l.	l.	PROPN
ajis02-866	428	4	,	,	PUNCT
ajis02-866	428	5	baran	baran	NOUN
ajis02-866	428	6	,	,	PUNCT
ajis02-866	428	7	b.	b.	PROPN
ajis02-866	428	8	,	,	PUNCT
ajis02-866	428	9	gentry	gentry	NOUN
ajis02-866	428	10	,	,	PUNCT
ajis02-866	428	11	w.	w.	PROPN
ajis02-866	428	12	,	,	PUNCT
ajis02-866	428	13	pattison	pattison	PROPN
ajis02-866	428	14	,	,	PUNCT
ajis02-866	428	15	s.	s.	PROPN
ajis02-866	428	16	,	,	PUNCT
ajis02-866	428	17	and	and	CCONJ
ajis02-866	428	18	heggestad	heggestad	PROPN
ajis02-866	428	19	,	,	PUNCT
ajis02-866	428	20	e.	e.	PROPN
ajis02-866	428	21	2010	2010	NUM
ajis02-866	428	22	.	.	PUNCT
ajis02-866	429	1	"	"	PUNCT
ajis02-866	429	2	polynomial	polynomial	ADJ
ajis02-866	429	3	regression	regression	NOUN
ajis02-866	429	4	with	with	ADP
ajis02-866	429	5	response	response	NOUN
ajis02-866	429	6	surface	surface	NOUN
ajis02-866	429	7	analysis	analysis	NOUN
ajis02-866	429	8	:	:	PUNCT
ajis02-866	429	9	a	a	DET
ajis02-866	429	10	powerful	powerful	ADJ
ajis02-866	429	11	approach	approach	NOUN
ajis02-866	429	12	for	for	ADP
ajis02-866	429	13	examining	examine	VERB
ajis02-866	429	14	moderation	moderation	NOUN
ajis02-866	429	15	and	and	CCONJ
ajis02-866	429	16	overcoming	overcome	VERB
ajis02-866	429	17	limitations	limitation	NOUN
ajis02-866	429	18	of	of	ADP
ajis02-866	429	19	difference	difference	NOUN
ajis02-866	429	20	scores	score	NOUN
ajis02-866	429	21	,	,	PUNCT
ajis02-866	429	22	"	"	PUNCT
ajis02-866	429	23	journal	journal	NOUN
ajis02-866	429	24	of	of	ADP
ajis02-866	429	25	business	business	NOUN
ajis02-866	429	26	and	and	CCONJ
ajis02-866	429	27	psychology	psychology	NOUN
ajis02-866	429	28	(	(	PUNCT
ajis02-866	429	29	25:4	25:4	NUM
ajis02-866	429	30	)	)	PUNCT
ajis02-866	429	31	,	,	PUNCT
ajis02-866	429	32	2010/12/01	2010/12/01	NUM
ajis02-866	429	33	,	,	PUNCT
ajis02-866	429	34	pp	pp	ADJ
ajis02-866	429	35	.	.	PUNCT
ajis02-866	430	1	543	543	NUM
ajis02-866	430	2	-	-	SYM
ajis02-866	430	3	554	554	NUM
ajis02-866	430	4	.	.	PUNCT
ajis02-866	431	1	slater	slater	PROPN
ajis02-866	431	2	,	,	PUNCT
ajis02-866	431	3	s.f	s.f	PROPN
ajis02-866	431	4	.	.	PROPN
ajis02-866	431	5	,	,	PUNCT
ajis02-866	431	6	and	and	CCONJ
ajis02-866	431	7	narver	narver	ADV
ajis02-866	431	8	,	,	PUNCT
ajis02-866	431	9	j.c	j.c	PROPN
ajis02-866	431	10	.	.	PROPN
ajis02-866	431	11	2000	2000	NUM
ajis02-866	431	12	.	.	PUNCT
ajis02-866	432	1	"	"	PUNCT
ajis02-866	432	2	intelligence	intelligence	NOUN
ajis02-866	432	3	generation	generation	NOUN
ajis02-866	432	4	and	and	CCONJ
ajis02-866	432	5	superior	superior	ADJ
ajis02-866	432	6	customer	customer	NOUN
ajis02-866	432	7	value	value	NOUN
ajis02-866	432	8	,	,	PUNCT
ajis02-866	432	9	"	"	PUNCT
ajis02-866	432	10	journal	journal	NOUN
ajis02-866	432	11	of	of	ADP
ajis02-866	432	12	academy	academy	PROPN
ajis02-866	432	13	of	of	ADP
ajis02-866	432	14	marketing	marketing	NOUN
ajis02-866	432	15	science	science	NOUN
ajis02-866	432	16	(	(	PUNCT
ajis02-866	432	17	28:1	28:1	NUM
ajis02-866	432	18	)	)	PUNCT
ajis02-866	432	19	,	,	PUNCT
ajis02-866	432	20	pp	pp	ADP
ajis02-866	432	21	.	.	PUNCT
ajis02-866	433	1	120	120	NUM
ajis02-866	433	2	-	-	SYM
ajis02-866	433	3	127	127	NUM
ajis02-866	433	4	.	.	PUNCT
ajis02-866	434	1	sobel	sobel	PROPN
ajis02-866	434	2	,	,	PUNCT
ajis02-866	434	3	m.e	m.e	PROPN
ajis02-866	434	4	.	.	PROPN
ajis02-866	434	5	1982	1982	NUM
ajis02-866	434	6	.	.	PUNCT
ajis02-866	435	1	"	"	PUNCT
ajis02-866	435	2	asymptotic	asymptotic	ADJ
ajis02-866	435	3	confidence	confidence	NOUN
ajis02-866	435	4	intervals	interval	NOUN
ajis02-866	435	5	for	for	ADP
ajis02-866	435	6	indirect	indirect	ADJ
ajis02-866	435	7	effects	effect	NOUN
ajis02-866	435	8	in	in	ADP
ajis02-866	435	9	structural	structural	ADJ
ajis02-866	435	10	equation	equation	NOUN
ajis02-866	435	11	models	model	NOUN
ajis02-866	435	12	,	,	PUNCT
ajis02-866	435	13	"	"	PUNCT
ajis02-866	435	14	sociological	sociological	ADJ
ajis02-866	435	15	methodology	methodology	NOUN
ajis02-866	435	16	(	(	PUNCT
ajis02-866	435	17	13	13	NUM
ajis02-866	435	18	)	)	PUNCT
ajis02-866	435	19	,	,	PUNCT
ajis02-866	435	20	pp	pp	PROPN
ajis02-866	435	21	.	.	PUNCT
ajis02-866	436	1	290	290	NUM
ajis02-866	436	2	-	-	SYM
ajis02-866	436	3	312	312	NUM
ajis02-866	436	4	.	.	PUNCT
ajis02-866	436	5	strandholm	strandholm	PROPN
ajis02-866	436	6	,	,	PUNCT
ajis02-866	436	7	k.	k.	PROPN
ajis02-866	436	8	,	,	PUNCT
ajis02-866	436	9	kumar	kumar	PROPN
ajis02-866	436	10	,	,	PUNCT
ajis02-866	436	11	k.	k.	PROPN
ajis02-866	436	12	,	,	PUNCT
ajis02-866	436	13	and	and	CCONJ
ajis02-866	436	14	subramanian	subramanian	PROPN
ajis02-866	436	15	,	,	PUNCT
ajis02-866	436	16	r.	r.	PROPN
ajis02-866	436	17	2004	2004	NUM
ajis02-866	436	18	.	.	PUNCT
ajis02-866	437	1	"	"	PUNCT
ajis02-866	437	2	examining	examine	VERB
ajis02-866	437	3	the	the	DET
ajis02-866	437	4	interrelationships	interrelationship	NOUN
ajis02-866	437	5	among	among	ADP
ajis02-866	437	6	perceived	perceive	VERB
ajis02-866	437	7	environmental	environmental	ADJ
ajis02-866	437	8	change	change	NOUN
ajis02-866	437	9	,	,	PUNCT
ajis02-866	437	10	strategic	strategic	ADJ
ajis02-866	437	11	response	response	NOUN
ajis02-866	437	12	,	,	PUNCT
ajis02-866	437	13	managerial	managerial	ADJ
ajis02-866	437	14	characteristics	characteristic	NOUN
ajis02-866	437	15	,	,	PUNCT
ajis02-866	437	16	and	and	CCONJ
ajis02-866	437	17	organizational	organizational	ADJ
ajis02-866	437	18	performance	performance	NOUN
ajis02-866	437	19	.	.	PUNCT
ajis02-866	438	1	,	,	PUNCT
ajis02-866	438	2	"	"	PUNCT
ajis02-866	438	3	journal	journal	NOUN
ajis02-866	438	4	of	of	ADP
ajis02-866	438	5	business	business	NOUN
ajis02-866	438	6	research	research	NOUN
ajis02-866	438	7	(	(	PUNCT
ajis02-866	438	8	57:1	57:1	NUM
ajis02-866	438	9	)	)	PUNCT
ajis02-866	438	10	,	,	PUNCT
ajis02-866	438	11	pp	pp	ADP
ajis02-866	438	12	.	.	PUNCT
ajis02-866	439	1	58	58	NUM
ajis02-866	439	2	-	-	SYM
ajis02-866	439	3	68	68	NUM
ajis02-866	439	4	.	.	PUNCT
ajis02-866	439	5	tallon	tallon	PROPN
ajis02-866	439	6	,	,	PUNCT
ajis02-866	439	7	p.p	p.p	PROPN
ajis02-866	439	8	.	.	PROPN
ajis02-866	439	9	,	,	PUNCT
ajis02-866	439	10	and	and	CCONJ
ajis02-866	439	11	pinsonneault	pinsonneault	NOUN
ajis02-866	439	12	,	,	PUNCT
ajis02-866	439	13	a.	a.	NOUN
ajis02-866	439	14	2011	2011	NUM
ajis02-866	439	15	.	.	PUNCT
ajis02-866	440	1	"	"	PUNCT
ajis02-866	440	2	competing	compete	VERB
ajis02-866	440	3	perspectives	perspective	NOUN
ajis02-866	440	4	on	on	ADP
ajis02-866	440	5	the	the	DET
ajis02-866	440	6	link	link	NOUN
ajis02-866	440	7	between	between	ADP
ajis02-866	440	8	strategic	strategic	ADJ
ajis02-866	440	9	information	information	NOUN
ajis02-866	440	10	technology	technology	NOUN
ajis02-866	440	11	alignment	alignment	NOUN
ajis02-866	440	12	and	and	CCONJ
ajis02-866	440	13	organizational	organizational	ADJ
ajis02-866	440	14	agility	agility	NOUN
ajis02-866	440	15	:	:	PUNCT
ajis02-866	440	16	insights	insight	NOUN
ajis02-866	440	17	from	from	ADP
ajis02-866	440	18	a	a	DET
ajis02-866	440	19	mediation	mediation	NOUN
ajis02-866	440	20	model	model	NOUN
ajis02-866	440	21	,	,	PUNCT
ajis02-866	440	22	"	"	PUNCT
ajis02-866	440	23	mis	mis	X
ajis02-866	440	24	quarterly	quarterly	NOUN
ajis02-866	440	25	(	(	PUNCT
ajis02-866	440	26	35:2	35:2	NUM
ajis02-866	440	27	)	)	PUNCT
ajis02-866	440	28	,	,	PUNCT
ajis02-866	440	29	pp	pp	ADJ
ajis02-866	440	30	.	.	PUNCT
ajis02-866	441	1	463	463	NUM
ajis02-866	441	2	-	-	SYM
ajis02-866	441	3	486	486	NUM
ajis02-866	441	4	.	.	PUNCT
ajis02-866	441	5	teece	teece	PROPN
ajis02-866	441	6	,	,	PUNCT
ajis02-866	441	7	d.	d.	PROPN
ajis02-866	441	8	2007a	2007a	NUM
ajis02-866	441	9	.	.	PUNCT
ajis02-866	442	1	"	"	PUNCT
ajis02-866	442	2	explicating	explicate	VERB
ajis02-866	442	3	dynamic	dynamic	ADJ
ajis02-866	442	4	capabilities	capability	NOUN
ajis02-866	442	5	:	:	PUNCT
ajis02-866	442	6	the	the	DET
ajis02-866	442	7	nature	nature	NOUN
ajis02-866	442	8	and	and	CCONJ
ajis02-866	442	9	microfoundations	microfoundation	NOUN
ajis02-866	442	10	of	of	ADP
ajis02-866	442	11	(	(	PUNCT
ajis02-866	442	12	sustainable	sustainable	ADJ
ajis02-866	442	13	)	)	PUNCT
ajis02-866	442	14	enterprise	enterprise	NOUN
ajis02-866	442	15	performance	performance	NOUN
ajis02-866	442	16	,	,	PUNCT
ajis02-866	442	17	"	"	PUNCT
ajis02-866	442	18	strategic	strategic	ADJ
ajis02-866	442	19	management	management	NOUN
ajis02-866	442	20	journal	journal	NOUN
ajis02-866	442	21	(	(	PUNCT
ajis02-866	442	22	28:13	28:13	NUM
ajis02-866	442	23	)	)	PUNCT
ajis02-866	442	24	,	,	PUNCT
ajis02-866	442	25	pp	pp	ADP
ajis02-866	442	26	.	.	PUNCT
ajis02-866	443	1	1319	1319	NUM
ajis02-866	443	2	-	-	SYM
ajis02-866	443	3	1350	1350	NUM
ajis02-866	443	4	.	.	PUNCT
ajis02-866	444	1	teece	teece	PROPN
ajis02-866	444	2	,	,	PUNCT
ajis02-866	444	3	d.j	d.j	PROPN
ajis02-866	444	4	.	.	PROPN
ajis02-866	444	5	2007b	2007b	NUM
ajis02-866	444	6	.	.	PUNCT
ajis02-866	445	1	"	"	PUNCT
ajis02-866	445	2	explicating	explicate	VERB
ajis02-866	445	3	dynamic	dynamic	ADJ
ajis02-866	445	4	capabilities	capability	NOUN
ajis02-866	445	5	:	:	PUNCT
ajis02-866	445	6	the	the	DET
ajis02-866	445	7	nature	nature	NOUN
ajis02-866	445	8	and	and	CCONJ
ajis02-866	445	9	microfoundations	microfoundation	NOUN
ajis02-866	445	10	of	of	ADP
ajis02-866	445	11	(	(	PUNCT
ajis02-866	445	12	sustainable	sustainable	ADJ
ajis02-866	445	13	)	)	PUNCT
ajis02-866	445	14	enterprise	enterprise	NOUN
ajis02-866	445	15	performance	performance	NOUN
ajis02-866	445	16	,	,	PUNCT
ajis02-866	445	17	"	"	PUNCT
ajis02-866	445	18	strategic	strategic	ADJ
ajis02-866	445	19	management	management	NOUN
ajis02-866	445	20	journal	journal	NOUN
ajis02-866	445	21	(	(	PUNCT
ajis02-866	445	22	28:13	28:13	NUM
ajis02-866	445	23	)	)	PUNCT
ajis02-866	445	24	,	,	PUNCT
ajis02-866	445	25	pp	pp	ADP
ajis02-866	445	26	.	.	PUNCT
ajis02-866	446	1	1319	1319	NUM
ajis02-866	446	2	-	-	SYM
ajis02-866	446	3	1350	1350	NUM
ajis02-866	446	4	.	.	PUNCT
ajis02-866	447	1	venkatesh	venkatesh	PROPN
ajis02-866	447	2	,	,	PUNCT
ajis02-866	447	3	v.	v.	PROPN
ajis02-866	447	4	,	,	PUNCT
ajis02-866	447	5	brown	brown	PROPN
ajis02-866	447	6	,	,	PUNCT
ajis02-866	447	7	s.a	s.a	PROPN
ajis02-866	447	8	.	.	PROPN
ajis02-866	447	9	,	,	PUNCT
ajis02-866	447	10	maruping	maruping	PROPN
ajis02-866	447	11	,	,	PUNCT
ajis02-866	447	12	l.m	l.m	PROPN
ajis02-866	447	13	.	.	PROPN
ajis02-866	447	14	,	,	PUNCT
ajis02-866	447	15	and	and	CCONJ
ajis02-866	447	16	bala	bala	PROPN
ajis02-866	447	17	,	,	PUNCT
ajis02-866	447	18	h.	h.	PROPN
ajis02-866	447	19	2008	2008	NUM
ajis02-866	447	20	.	.	PUNCT
ajis02-866	448	1	"	"	PUNCT
ajis02-866	448	2	predicting	predict	VERB
ajis02-866	448	3	different	different	ADJ
ajis02-866	448	4	conceptualizations	conceptualization	NOUN
ajis02-866	448	5	of	of	ADP
ajis02-866	448	6	system	system	NOUN
ajis02-866	448	7	use	use	NOUN
ajis02-866	448	8	:	:	PUNCT
ajis02-866	448	9	the	the	DET
ajis02-866	448	10	competing	compete	VERB
ajis02-866	448	11	roles	role	NOUN
ajis02-866	448	12	of	of	ADP
ajis02-866	448	13	behavioral	behavioral	ADJ
ajis02-866	448	14	intention	intention	NOUN
ajis02-866	448	15	,	,	PUNCT
ajis02-866	448	16	facilitating	facilitate	VERB
ajis02-866	448	17	conditions	condition	NOUN
ajis02-866	448	18	,	,	PUNCT
ajis02-866	448	19	and	and	CCONJ
ajis02-866	448	20	behavioral	behavioral	ADJ
ajis02-866	448	21	expectation	expectation	NOUN
ajis02-866	448	22	,	,	PUNCT
ajis02-866	448	23	"	"	PUNCT
ajis02-866	448	24	mis	mis	X
ajis02-866	448	25	quarterly	quarterly	NOUN
ajis02-866	448	26	(	(	PUNCT
ajis02-866	448	27	32:3	32:3	NUM
ajis02-866	448	28	)	)	PUNCT
ajis02-866	448	29	,	,	PUNCT
ajis02-866	448	30	pp	pp	ADP
ajis02-866	448	31	.	.	PUNCT
ajis02-866	448	32	483	483	NUM
ajis02-866	448	33	-	-	SYM
ajis02-866	448	34	502	502	NUM
ajis02-866	448	35	.	.	PUNCT
ajis02-866	449	1	venkatesh	venkatesh	PROPN
ajis02-866	449	2	,	,	PUNCT
ajis02-866	449	3	v.	v.	PROPN
ajis02-866	449	4	,	,	PUNCT
ajis02-866	449	5	morris	morris	PROPN
ajis02-866	449	6	,	,	PUNCT
ajis02-866	449	7	m.g	m.g	PROPN
ajis02-866	449	8	.	.	PROPN
ajis02-866	449	9	,	,	PUNCT
ajis02-866	449	10	davis	davis	PROPN
ajis02-866	449	11	,	,	PUNCT
ajis02-866	449	12	g.b	g.b	PROPN
ajis02-866	449	13	.	.	PROPN
ajis02-866	449	14	,	,	PUNCT
ajis02-866	449	15	and	and	CCONJ
ajis02-866	449	16	davis	davis	PROPN
ajis02-866	449	17	,	,	PUNCT
ajis02-866	449	18	f.d	f.d	PROPN
ajis02-866	449	19	.	.	PROPN
ajis02-866	449	20	2003	2003	NUM
ajis02-866	449	21	.	.	PUNCT
ajis02-866	450	1	"	"	PUNCT
ajis02-866	450	2	user	user	NOUN
ajis02-866	450	3	acceptance	acceptance	NOUN
ajis02-866	450	4	of	of	ADP
ajis02-866	450	5	information	information	NOUN
ajis02-866	450	6	technology	technology	NOUN
ajis02-866	450	7	:	:	PUNCT
ajis02-866	450	8	toward	toward	ADP
ajis02-866	450	9	a	a	DET
ajis02-866	450	10	unified	unify	VERB
ajis02-866	450	11	theory	theory	NOUN
ajis02-866	450	12	view	view	NOUN
ajis02-866	450	13	,	,	PUNCT
ajis02-866	450	14	"	"	PUNCT
ajis02-866	450	15	mis	mis	X
ajis02-866	450	16	quarterly	quarterly	NOUN
ajis02-866	450	17	(	(	PUNCT
ajis02-866	450	18	27:3	27:3	NUM
ajis02-866	450	19	)	)	PUNCT
ajis02-866	450	20	,	,	PUNCT
ajis02-866	450	21	pp	pp	PROPN
ajis02-866	450	22	.	.	PUNCT
ajis02-866	451	1	425	425	NUM
ajis02-866	451	2	-	-	SYM
ajis02-866	451	3	478	478	NUM
ajis02-866	451	4	.	.	PUNCT
ajis02-866	451	5	venkatraman	venkatraman	NOUN
ajis02-866	451	6	,	,	PUNCT
ajis02-866	451	7	n.	n.	PROPN
ajis02-866	451	8	1989	1989	NUM
ajis02-866	451	9	.	.	PUNCT
ajis02-866	452	1	"	"	PUNCT
ajis02-866	452	2	the	the	DET
ajis02-866	452	3	concept	concept	NOUN
ajis02-866	452	4	of	of	ADP
ajis02-866	452	5	fit	fit	NOUN
ajis02-866	452	6	in	in	ADP
ajis02-866	452	7	strategy	strategy	NOUN
ajis02-866	452	8	research	research	NOUN
ajis02-866	452	9	:	:	PUNCT
ajis02-866	452	10	towards	towards	ADP
ajis02-866	452	11	verbal	verbal	ADJ
ajis02-866	452	12	and	and	CCONJ
ajis02-866	452	13	statistical	statistical	ADJ
ajis02-866	452	14	correspondence	correspondence	NOUN
ajis02-866	452	15	,	,	PUNCT
ajis02-866	452	16	"	"	PUNCT
ajis02-866	452	17	academy	academy	NOUN
ajis02-866	452	18	of	of	ADP
ajis02-866	452	19	management	management	NOUN
ajis02-866	452	20	review	review	NOUN
ajis02-866	452	21	(	(	PUNCT
ajis02-866	452	22	14:3	14:3	NUM
ajis02-866	452	23	)	)	PUNCT
ajis02-866	452	24	,	,	PUNCT
ajis02-866	452	25	pp	pp	ADP
ajis02-866	452	26	.	.	PUNCT
ajis02-866	453	1	423	423	NUM
ajis02-866	453	2	-	-	SYM
ajis02-866	453	3	444	444	NUM
ajis02-866	453	4	.	.	PUNCT
ajis02-866	454	1	australasian	australasian	ADJ
ajis02-866	454	2	journal	journal	NOUN
ajis02-866	454	3	of	of	ADP
ajis02-866	454	4	information	information	NOUN
ajis02-866	454	5	systems	system	NOUN
ajis02-866	454	6	volume	volume	NOUN
ajis02-866	454	7	18	18	NUM
ajis02-866	454	8	number	number	NOUN
ajis02-866	454	9	2	2	NUM
ajis02-866	454	10	2014	2014	NUM
ajis02-866	454	11	129	129	NUM
ajis02-866	454	12	vodanovich	vodanovich	ADP
ajis02-866	454	13	,	,	PUNCT
ajis02-866	454	14	s.	s.	PROPN
ajis02-866	454	15	,	,	PUNCT
ajis02-866	454	16	sundaram	sundaram	PROPN
ajis02-866	454	17	,	,	PUNCT
ajis02-866	454	18	d.	d.	PROPN
ajis02-866	454	19	,	,	PUNCT
ajis02-866	454	20	and	and	CCONJ
ajis02-866	454	21	myers	myers	PROPN
ajis02-866	454	22	,	,	PUNCT
ajis02-866	454	23	m.	m.	NOUN
ajis02-866	454	24	2010	2010	NUM
ajis02-866	454	25	.	.	PUNCT
ajis02-866	455	1	"	"	PUNCT
ajis02-866	455	2	digital	digital	ADJ
ajis02-866	455	3	natives	native	NOUN
ajis02-866	455	4	and	and	CCONJ
ajis02-866	455	5	ubiquitous	ubiquitous	ADJ
ajis02-866	455	6	information	information	NOUN
ajis02-866	455	7	systems	system	NOUN
ajis02-866	455	8	,	,	PUNCT
ajis02-866	455	9	"	"	PUNCT
ajis02-866	455	10	information	information	NOUN
ajis02-866	455	11	systems	system	NOUN
ajis02-866	455	12	research	research	NOUN
ajis02-866	455	13	(	(	PUNCT
ajis02-866	455	14	21:4	21:4	NUM
ajis02-866	455	15	)	)	PUNCT
ajis02-866	455	16	,	,	PUNCT
ajis02-866	455	17	p.	p.	NOUN
ajis02-866	455	18	711	711	NUM
ajis02-866	455	19	.	.	PUNCT
ajis02-866	456	1	xu	xu	PROPN
ajis02-866	456	2	,	,	PUNCT
ajis02-866	456	3	j.d	j.d	PROPN
ajis02-866	456	4	.	.	PROPN
ajis02-866	456	5	,	,	PUNCT
ajis02-866	456	6	benbasat	benbasat	PROPN
ajis02-866	456	7	,	,	PUNCT
ajis02-866	456	8	i.	i.	NOUN
ajis02-866	456	9	,	,	PUNCT
ajis02-866	456	10	and	and	CCONJ
ajis02-866	456	11	cenfetelli	cenfetelli	PROPN
ajis02-866	456	12	,	,	PUNCT
ajis02-866	456	13	r.	r.	PROPN
ajis02-866	456	14	2011	2011	NUM
ajis02-866	456	15	.	.	PUNCT
ajis02-866	457	1	"	"	PUNCT
ajis02-866	457	2	the	the	DET
ajis02-866	457	3	effects	effect	NOUN
ajis02-866	457	4	of	of	ADP
ajis02-866	457	5	service	service	NOUN
ajis02-866	457	6	and	and	CCONJ
ajis02-866	457	7	consumer	consumer	NOUN
ajis02-866	457	8	product	product	NOUN
ajis02-866	457	9	knowledge	knowledge	NOUN
ajis02-866	457	10	on	on	ADP
ajis02-866	457	11	online	online	ADJ
ajis02-866	457	12	customer	customer	NOUN
ajis02-866	457	13	loyalty	loyalty	NOUN
ajis02-866	457	14	,	,	PUNCT
ajis02-866	457	15	"	"	PUNCT
ajis02-866	457	16	journal	journal	NOUN
ajis02-866	457	17	of	of	ADP
ajis02-866	457	18	the	the	DET
ajis02-866	457	19	association	association	NOUN
ajis02-866	457	20	for	for	ADP
ajis02-866	457	21	information	information	NOUN
ajis02-866	457	22	systems	system	NOUN
ajis02-866	457	23	(	(	PUNCT
ajis02-866	457	24	12:11	12:11	NUM
ajis02-866	457	25	)	)	PUNCT
ajis02-866	457	26	,	,	PUNCT
ajis02-866	457	27	p.	p.	NOUN
ajis02-866	457	28	1	1	NUM
ajis02-866	457	29	.	.	PUNCT
ajis02-866	458	1	yusuf	yusuf	PROPN
ajis02-866	458	2	,	,	PUNCT
ajis02-866	458	3	y.y	y.y	PROPN
ajis02-866	458	4	.	.	PROPN
ajis02-866	458	5	,	,	PUNCT
ajis02-866	458	6	sarhadi	sarhadi	NOUN
ajis02-866	458	7	,	,	PUNCT
ajis02-866	458	8	m.	m.	NOUN
ajis02-866	458	9	,	,	PUNCT
ajis02-866	458	10	and	and	CCONJ
ajis02-866	458	11	gunasekaran	gunasekaran	NOUN
ajis02-866	458	12	,	,	PUNCT
ajis02-866	458	13	a.	a.	NOUN
ajis02-866	458	14	1999b	1999b	NUM
ajis02-866	458	15	.	.	PUNCT
ajis02-866	459	1	"	"	PUNCT
ajis02-866	459	2	agile	agile	ADJ
ajis02-866	459	3	manufacturing	manufacturing	NOUN
ajis02-866	459	4	:	:	PUNCT
ajis02-866	459	5	:	:	PUNCT
ajis02-866	459	6	the	the	DET
ajis02-866	459	7	drivers	driver	NOUN
ajis02-866	459	8	,	,	PUNCT
ajis02-866	459	9	concepts	concept	NOUN
ajis02-866	459	10	and	and	CCONJ
ajis02-866	459	11	attributes	attribute	VERB
ajis02-866	459	12	,	,	PUNCT
ajis02-866	459	13	"	"	PUNCT
ajis02-866	459	14	international	international	ADJ
ajis02-866	459	15	journal	journal	NOUN
ajis02-866	459	16	of	of	ADP
ajis02-866	459	17	production	production	NOUN
ajis02-866	459	18	economics	economic	NOUN
ajis02-866	459	19	(	(	PUNCT
ajis02-866	459	20	62:1	62:1	NOUN
ajis02-866	459	21	)	)	PUNCT
ajis02-866	459	22	,	,	PUNCT
ajis02-866	459	23	pp	pp	PROPN
ajis02-866	459	24	.	.	PUNCT
ajis02-866	460	1	33	33	NUM
ajis02-866	460	2	-	-	SYM
ajis02-866	460	3	43	43	NUM
ajis02-866	460	4	.	.	PUNCT
ajis02-866	461	1	zaheer	zaheer	PROPN
ajis02-866	461	2	,	,	PUNCT
ajis02-866	461	3	a.	a.	PROPN
ajis02-866	461	4	,	,	PUNCT
ajis02-866	461	5	and	and	CCONJ
ajis02-866	461	6	zaheer	zaheer	PROPN
ajis02-866	461	7	,	,	PUNCT
ajis02-866	461	8	s.	s.	PROPN
ajis02-866	461	9	1997	1997	NUM
ajis02-866	461	10	.	.	PUNCT
ajis02-866	462	1	"	"	PUNCT
ajis02-866	462	2	catching	catch	VERB
ajis02-866	462	3	the	the	DET
ajis02-866	462	4	wave	wave	NOUN
ajis02-866	462	5	:	:	PUNCT
ajis02-866	462	6	alertness	alertness	NOUN
ajis02-866	462	7	,	,	PUNCT
ajis02-866	462	8	responsiveness	responsiveness	NOUN
ajis02-866	462	9	and	and	CCONJ
ajis02-866	462	10	market	market	NOUN
ajis02-866	462	11	influence	influence	NOUN
ajis02-866	462	12	in	in	ADP
ajis02-866	462	13	global	global	ADJ
ajis02-866	462	14	electronic	electronic	ADJ
ajis02-866	462	15	networks	network	NOUN
ajis02-866	462	16	,	,	PUNCT
ajis02-866	462	17	"	"	PUNCT
ajis02-866	462	18	management	management	NOUN
ajis02-866	462	19	science	science	NOUN
ajis02-866	462	20	(	(	PUNCT
ajis02-866	462	21	43:11	43:11	NUM
ajis02-866	462	22	)	)	PUNCT
ajis02-866	462	23	,	,	PUNCT
ajis02-866	462	24	pp	pp	PROPN
ajis02-866	462	25	.	.	PUNCT
ajis02-866	462	26	1493	1493	NUM
ajis02-866	462	27	-	-	SYM
ajis02-866	462	28	1509	1509	NUM
ajis02-866	462	29	.	.	PUNCT
ajis02-866	463	1	australasian	australasian	ADJ
ajis02-866	463	2	journal	journal	NOUN
ajis02-866	463	3	of	of	ADP
ajis02-866	463	4	information	information	NOUN
ajis02-866	463	5	systems	system	NOUN
ajis02-866	463	6	volume	volume	NOUN
ajis02-866	463	7	18	18	NUM
ajis02-866	463	8	number	number	NOUN
ajis02-866	463	9	2	2	NUM
ajis02-866	463	10	2014	2014	NUM
ajis02-866	463	11	130	130	NUM
ajis02-866	463	12	appendix	appendix	NOUN
ajis02-866	463	13	a	a	DET
ajis02-866	463	14	:	:	PUNCT
ajis02-866	463	15	definitions	definition	NOUN
ajis02-866	463	16	of	of	ADP
ajis02-866	463	17	organizational	organizational	ADJ
ajis02-866	463	18	agility	agility	NOUN
ajis02-866	463	19	definition	definition	NOUN
ajis02-866	463	20	source	source	NOUN
ajis02-866	463	21	firm	firm	NOUN
ajis02-866	463	22	’s	’s	PART
ajis02-866	463	23	profitable	profitable	ADJ
ajis02-866	463	24	comprehensive	comprehensive	ADJ
ajis02-866	463	25	response	response	NOUN
ajis02-866	463	26	to	to	ADP
ajis02-866	463	27	the	the	DET
ajis02-866	463	28	business	business	NOUN
ajis02-866	463	29	challenges	challenge	NOUN
ajis02-866	463	30	in	in	ADP
ajis02-866	463	31	faced	face	VERB
ajis02-866	463	32	in	in	ADP
ajis02-866	463	33	rapidly	rapidly	ADV
ajis02-866	463	34	changing	change	VERB
ajis02-866	463	35	,	,	PUNCT
ajis02-866	463	36	continually	continually	ADV
ajis02-866	463	37	fragmenting	fragment	VERB
ajis02-866	463	38	,	,	PUNCT
ajis02-866	463	39	global	global	ADJ
ajis02-866	463	40	markets	market	NOUN
ajis02-866	463	41	for	for	ADP
ajis02-866	463	42	customerconfigured	customerconfigure	VERB
ajis02-866	463	43	,	,	PUNCT
ajis02-866	463	44	high	high	ADJ
ajis02-866	463	45	-	-	PUNCT
ajis02-866	463	46	quality	quality	NOUN
ajis02-866	463	47	goods	good	NOUN
ajis02-866	463	48	and	and	CCONJ
ajis02-866	463	49	services	service	NOUN
ajis02-866	463	50	.	.	PUNCT
ajis02-866	464	1	goldman	goldman	PROPN
ajis02-866	464	2	et	et	PROPN
ajis02-866	464	3	al	al	PROPN
ajis02-866	464	4	.	.	PROPN
ajis02-866	465	1	(	(	PUNCT
ajis02-866	465	2	2007	2007	NUM
ajis02-866	465	3	)	)	PUNCT
ajis02-866	465	4	the	the	DET
ajis02-866	465	5	business	business	NOUN
ajis02-866	465	6	’	'	PUNCT
ajis02-866	465	7	ability	ability	NOUN
ajis02-866	465	8	to	to	PART
ajis02-866	465	9	change	change	VERB
ajis02-866	465	10	and	and	CCONJ
ajis02-866	465	11	adapt	adapt	VERB
ajis02-866	465	12	quickly	quickly	ADV
ajis02-866	465	13	in	in	ADP
ajis02-866	465	14	response	response	NOUN
ajis02-866	465	15	to	to	ADP
ajis02-866	465	16	rapidly	rapidly	ADV
ajis02-866	465	17	changing	change	VERB
ajis02-866	465	18	environmental	environmental	ADJ
ajis02-866	465	19	conditions	condition	NOUN
ajis02-866	465	20	.	.	PUNCT
ajis02-866	466	1	bititci	bititci	NOUN
ajis02-866	466	2	et	et	PROPN
ajis02-866	466	3	al	al	PROPN
ajis02-866	466	4	.	.	PROPN
ajis02-866	467	1	(	(	PUNCT
ajis02-866	467	2	2000	2000	NUM
ajis02-866	467	3	)	)	PUNCT
ajis02-866	467	4	firm	firm	NOUN
ajis02-866	467	5	’s	’s	PART
ajis02-866	467	6	ability	ability	NOUN
ajis02-866	467	7	to	to	PART
ajis02-866	467	8	cope	cope	VERB
ajis02-866	467	9	up	up	ADP
ajis02-866	467	10	unexpected	unexpected	ADJ
ajis02-866	467	11	external	external	ADJ
ajis02-866	467	12	changes	change	NOUN
ajis02-866	467	13	,	,	PUNCT
ajis02-866	467	14	ability	ability	NOUN
ajis02-866	467	15	to	to	PART
ajis02-866	467	16	convert	convert	VERB
ajis02-866	467	17	and	and	CCONJ
ajis02-866	467	18	take	take	VERB
ajis02-866	467	19	them	they	PRON
ajis02-866	467	20	as	as	ADP
ajis02-866	467	21	opportunities	opportunity	NOUN
ajis02-866	467	22	,	,	PUNCT
ajis02-866	467	23	and	and	CCONJ
ajis02-866	467	24	survival	survival	NOUN
ajis02-866	467	25	ability	ability	NOUN
ajis02-866	467	26	on	on	ADP
ajis02-866	467	27	unprecedented	unprecedented	ADJ
ajis02-866	467	28	threats	threat	NOUN
ajis02-866	467	29	posed	pose	VERB
ajis02-866	467	30	by	by	ADP
ajis02-866	467	31	the	the	DET
ajis02-866	467	32	environment	environment	NOUN
ajis02-866	467	33	.	.	PUNCT
ajis02-866	468	1	sharifi	sharifi	PROPN
ajis02-866	468	2	and	and	CCONJ
ajis02-866	468	3	zhang	zhang	PROPN
ajis02-866	468	4	(	(	PUNCT
ajis02-866	468	5	2004	2004	NUM
ajis02-866	468	6	)	)	PUNCT
ajis02-866	468	7	business	business	NOUN
ajis02-866	468	8	’	'	PUNCT
ajis02-866	468	9	ability	ability	NOUN
ajis02-866	468	10	to	to	PART
ajis02-866	468	11	grow	grow	VERB
ajis02-866	468	12	and	and	CCONJ
ajis02-866	468	13	respond	respond	VERB
ajis02-866	468	14	quickly	quickly	ADV
ajis02-866	468	15	in	in	ADP
ajis02-866	468	16	a	a	DET
ajis02-866	468	17	continuously	continuously	ADV
ajis02-866	468	18	and	and	CCONJ
ajis02-866	468	19	unexpectedly	unexpectedly	ADV
ajis02-866	468	20	changing	change	VERB
ajis02-866	468	21	,	,	PUNCT
ajis02-866	468	22	competitive	competitive	ADJ
ajis02-866	468	23	market	market	NOUN
ajis02-866	468	24	where	where	SCONJ
ajis02-866	468	25	the	the	DET
ajis02-866	468	26	value	value	NOUN
ajis02-866	468	27	of	of	ADP
ajis02-866	468	28	products	product	NOUN
ajis02-866	468	29	and	and	CCONJ
ajis02-866	468	30	services	service	NOUN
ajis02-866	468	31	is	be	AUX
ajis02-866	468	32	driven	drive	VERB
ajis02-866	468	33	by	by	ADP
ajis02-866	468	34	customers	customer	NOUN
ajis02-866	468	35	.	.	PUNCT
ajis02-866	469	1	yusuf	yusuf	PROPN
ajis02-866	469	2	et	et	PROPN
ajis02-866	469	3	al	al	PROPN
ajis02-866	469	4	.	.	PROPN
ajis02-866	470	1	(	(	PUNCT
ajis02-866	470	2	2004	2004	NUM
ajis02-866	470	3	)	)	PUNCT
ajis02-866	470	4	organizational	organizational	ADJ
ajis02-866	470	5	ability	ability	NOUN
ajis02-866	470	6	to	to	PART
ajis02-866	470	7	thrive	thrive	VERB
ajis02-866	470	8	in	in	ADP
ajis02-866	470	9	a	a	DET
ajis02-866	470	10	constantly	constantly	ADV
ajis02-866	470	11	changing	change	VERB
ajis02-866	470	12	,	,	PUNCT
ajis02-866	470	13	unpredictable	unpredictable	ADJ
ajis02-866	470	14	environment	environment	NOUN
ajis02-866	470	15	.	.	PUNCT
ajis02-866	471	1	day	day	NOUN
ajis02-866	471	2	(	(	PUNCT
ajis02-866	471	3	2011	2011	NUM
ajis02-866	471	4	)	)	PUNCT
ajis02-866	471	5	firm	firm	NOUN
ajis02-866	471	6	’s	’s	PART
ajis02-866	471	7	ability	ability	NOUN
ajis02-866	471	8	to	to	PART
ajis02-866	471	9	sense	sense	VERB
ajis02-866	471	10	opportunities	opportunity	NOUN
ajis02-866	471	11	and	and	CCONJ
ajis02-866	471	12	seizing	seize	VERB
ajis02-866	471	13	them	they	PRON
ajis02-866	471	14	by	by	ADP
ajis02-866	471	15	assembling	assemble	VERB
ajis02-866	471	16	requisite	requisite	ADJ
ajis02-866	471	17	knowledge	knowledge	NOUN
ajis02-866	471	18	,	,	PUNCT
ajis02-866	471	19	assets	asset	NOUN
ajis02-866	471	20	,	,	PUNCT
ajis02-866	471	21	and	and	CCONJ
ajis02-866	471	22	relationships	relationship	NOUN
ajis02-866	471	23	with	with	ADP
ajis02-866	471	24	speed	speed	NOUN
ajis02-866	471	25	and	and	CCONJ
ajis02-866	471	26	dexterity	dexterity	NOUN
ajis02-866	471	27	.	.	PUNCT
ajis02-866	472	1	sambamurthy	sambamurthy	PROPN
ajis02-866	472	2	et	et	PROPN
ajis02-866	472	3	al	al	PROPN
ajis02-866	472	4	.	.	PROPN
ajis02-866	473	1	(	(	PUNCT
ajis02-866	473	2	2003	2003	NUM
ajis02-866	473	3	)	)	PUNCT
ajis02-866	473	4	firm	firm	NOUN
ajis02-866	473	5	’s	’s	PART
ajis02-866	473	6	ability	ability	NOUN
ajis02-866	473	7	to	to	PART
ajis02-866	473	8	sense	sense	VERB
ajis02-866	473	9	environmental	environmental	ADJ
ajis02-866	473	10	changes	change	NOUN
ajis02-866	473	11	and	and	CCONJ
ajis02-866	473	12	respond	respond	VERB
ajis02-866	473	13	readily	readily	ADV
ajis02-866	473	14	.	.	PUNCT
ajis02-866	474	1	overby	overby	VERB
ajis02-866	474	2	et	et	PROPN
ajis02-866	474	3	al	al	PROPN
ajis02-866	474	4	.	.	PROPN
ajis02-866	475	1	(	(	PUNCT
ajis02-866	475	2	2006	2006	NUM
ajis02-866	475	3	)	)	PUNCT
ajis02-866	475	4	organization	organization	NOUN
ajis02-866	475	5	’s	’s	PART
ajis02-866	475	6	ability	ability	NOUN
ajis02-866	475	7	to	to	PART
ajis02-866	475	8	discover	discover	VERB
ajis02-866	475	9	new	new	ADJ
ajis02-866	475	10	opportunities	opportunity	NOUN
ajis02-866	475	11	for	for	ADP
ajis02-866	475	12	competitive	competitive	ADJ
ajis02-866	475	13	advantage	advantage	NOUN
ajis02-866	475	14	,	,	PUNCT
ajis02-866	475	15	tie	tie	VERB
ajis02-866	475	16	together	together	ADV
ajis02-866	475	17	the	the	DET
ajis02-866	475	18	assets	asset	NOUN
ajis02-866	475	19	,	,	PUNCT
ajis02-866	475	20	knowledge	knowledge	NOUN
ajis02-866	475	21	and	and	CCONJ
ajis02-866	475	22	relationships	relationship	NOUN
ajis02-866	475	23	to	to	PART
ajis02-866	475	24	seize	seize	VERB
ajis02-866	475	25	them	they	PRON
ajis02-866	475	26	,	,	PUNCT
ajis02-866	475	27	and	and	CCONJ
ajis02-866	475	28	adopt	adopt	VERB
ajis02-866	475	29	abrupt	abrupt	ADJ
ajis02-866	475	30	changes	change	NOUN
ajis02-866	475	31	in	in	ADP
ajis02-866	475	32	business	business	NOUN
ajis02-866	475	33	environment	environment	NOUN
ajis02-866	475	34	.	.	PUNCT
ajis02-866	476	1	setia	setia	PROPN
ajis02-866	476	2	et	et	PROPN
ajis02-866	476	3	al	al	PROPN
ajis02-866	476	4	.	.	PROPN
ajis02-866	477	1	(	(	PUNCT
ajis02-866	477	2	1977	1977	NUM
ajis02-866	477	3	)	)	PUNCT
ajis02-866	477	4	the	the	DET
ajis02-866	477	5	ability	ability	NOUN
ajis02-866	477	6	to	to	PART
ajis02-866	477	7	sense	sense	VERB
ajis02-866	477	8	and	and	CCONJ
ajis02-866	477	9	respond	respond	VERB
ajis02-866	477	10	to	to	ADP
ajis02-866	477	11	opportunities	opportunity	NOUN
ajis02-866	477	12	and	and	CCONJ
ajis02-866	477	13	threats	threat	NOUN
ajis02-866	477	14	with	with	ADP
ajis02-866	477	15	ease	ease	NOUN
ajis02-866	477	16	,	,	PUNCT
ajis02-866	477	17	speed	speed	NOUN
ajis02-866	477	18	,	,	PUNCT
ajis02-866	477	19	and	and	CCONJ
ajis02-866	477	20	dexterity	dexterity	NOUN
ajis02-866	477	21	.	.	PUNCT
ajis02-866	478	1	nazir	nazir	PROPN
ajis02-866	478	2	and	and	CCONJ
ajis02-866	478	3	pinsonneault	pinsonneault	NOUN
ajis02-866	478	4	(	(	PUNCT
ajis02-866	478	5	2012	2012	NUM
ajis02-866	478	6	)	)	PUNCT
ajis02-866	478	7	ability	ability	NOUN
ajis02-866	478	8	of	of	ADP
ajis02-866	478	9	the	the	DET
ajis02-866	478	10	firm	firm	NOUN
ajis02-866	478	11	to	to	PART
ajis02-866	478	12	sense	sense	VERB
ajis02-866	478	13	and	and	CCONJ
ajis02-866	478	14	respond	respond	VERB
ajis02-866	478	15	quickly	quickly	ADV
ajis02-866	478	16	to	to	ADP
ajis02-866	478	17	customer	customer	NOUN
ajis02-866	478	18	-	-	PUNCT
ajis02-866	478	19	based	base	VERB
ajis02-866	478	20	opportunities	opportunity	NOUN
ajis02-866	478	21	for	for	ADP
ajis02-866	478	22	innovation	innovation	NOUN
ajis02-866	478	23	and	and	CCONJ
ajis02-866	478	24	competitive	competitive	ADJ
ajis02-866	478	25	action	action	NOUN
ajis02-866	478	26	.	.	PUNCT
ajis02-866	479	1	roberts	roberts	PROPN
ajis02-866	479	2	and	and	CCONJ
ajis02-866	479	3	grover	grover	PROPN
ajis02-866	479	4	(	(	PUNCT
ajis02-866	479	5	2010	2010	NUM
ajis02-866	479	6	)	)	PUNCT
ajis02-866	479	7	appendix	appendix	VERB
ajis02-866	479	8	b	b	NOUN
ajis02-866	479	9	:	:	PUNCT
ajis02-866	479	10	formative	formative	ADJ
ajis02-866	479	11	and	and	CCONJ
ajis02-866	479	12	reflective	reflective	ADJ
ajis02-866	479	13	nature	nature	NOUN
ajis02-866	479	14	of	of	ADP
ajis02-866	479	15	the	the	DET
ajis02-866	479	16	constructs	construct	NOUN
ajis02-866	479	17	c	c	PROPN
ajis02-866	479	18	on	on	ADP
ajis02-866	479	19	st	st	PROPN
ajis02-866	479	20	ru	ru	PROPN
ajis02-866	479	21	ct	ct	PROPN
ajis02-866	479	22	a	a	DET
ajis02-866	479	23	re	re	X
ajis02-866	479	24	th	th	X
ajis02-866	479	25	e	e	X
ajis02-866	479	26	in	in	ADP
ajis02-866	479	27	di	di	X
ajis02-866	479	28	ca	ca	NOUN
ajis02-866	479	29	to	to	PART
ajis02-866	479	30	rs	rs	VERB
ajis02-866	479	31	d	d	AUX
ajis02-866	479	32	ef	ef	VERB
ajis02-866	479	33	in	in	ADV
ajis02-866	479	34	in	in	ADP
ajis02-866	479	35	g	g	PROPN
ajis02-866	479	36	ch	ch	PROPN
ajis02-866	479	37	ar	ar	PROPN
ajis02-866	479	38	ac	ac	PROPN
ajis02-866	479	39	te	te	PROPN
ajis02-866	479	40	ris	ris	PROPN
ajis02-866	479	41	tic	tic	PROPN
ajis02-866	479	42	s	s	PART
ajis02-866	479	43	o	o	X
ajis02-866	479	44	f	f	X
ajis02-866	479	45	t	t	X
ajis02-866	480	1	he	he	PRON
ajis02-866	480	2	co	co	VERB
ajis02-866	480	3	ns	ns	VERB
ajis02-866	480	4	tru	tru	PROPN
ajis02-866	480	5	ct	ct	NUM
ajis02-866	480	6	s	s	PROPN
ajis02-866	480	7	?	?	PUNCT
ajis02-866	481	1	d	d	X
ajis02-866	481	2	o	o	NOUN
ajis02-866	481	3	ch	ch	NOUN
ajis02-866	481	4	an	an	DET
ajis02-866	481	5	ge	ge	PROPN
ajis02-866	481	6	s	s	PROPN
ajis02-866	481	7	i	i	PROPN
ajis02-866	481	8	n	n	PROPN
ajis02-866	481	9	in	in	ADP
ajis02-866	481	10	di	di	X
ajis02-866	481	11	ca	ca	NOUN
ajis02-866	481	12	to	to	PART
ajis02-866	481	13	rs	rs	VERB
ajis02-866	481	14	ca	can	AUX
ajis02-866	481	15	us	we	PRON
ajis02-866	481	16	es	es	VERB
ajis02-866	481	17	c	c	PROPN
ajis02-866	481	18	ha	ha	INTJ
ajis02-866	481	19	ng	ng	PROPN
ajis02-866	481	20	es	es	PROPN
ajis02-866	481	21	in	in	ADP
ajis02-866	481	22	th	th	ADP
ajis02-866	481	23	e	e	X
ajis02-866	481	24	co	co	X
ajis02-866	481	25	ns	ns	VERB
ajis02-866	481	26	tru	tru	PROPN
ajis02-866	481	27	ct	ct	PROPN
ajis02-866	481	28	?	?	PUNCT
ajis02-866	482	1	d	d	X
ajis02-866	482	2	o	o	NOUN
ajis02-866	482	3	ch	ch	NOUN
ajis02-866	482	4	an	an	DET
ajis02-866	482	5	ge	ge	PROPN
ajis02-866	482	6	s	s	PROPN
ajis02-866	482	7	i	i	PROPN
ajis02-866	482	8	n	n	VERB
ajis02-866	482	9	th	th	X
ajis02-866	482	10	e	e	X
ajis02-866	482	11	co	co	X
ajis02-866	482	12	ns	ns	VERB
ajis02-866	482	13	tru	tru	PROPN
ajis02-866	483	1	ct	ct	PRON
ajis02-866	483	2	ca	can	AUX
ajis02-866	483	3	us	us	PROPN
ajis02-866	483	4	e	e	PROPN
ajis02-866	483	5	ch	ch	PROPN
ajis02-866	483	6	an	an	DET
ajis02-866	483	7	ge	ge	PROPN
ajis02-866	483	8	s	s	PROPN
ajis02-866	484	1	i	i	NOUN
ajis02-866	484	2	n	n	VERB
ajis02-866	484	3	th	th	X
ajis02-866	484	4	e	e	NOUN
ajis02-866	484	5	in	in	ADP
ajis02-866	484	6	di	di	X
ajis02-866	484	7	ca	ca	NOUN
ajis02-866	484	8	to	to	PART
ajis02-866	484	9	rs	rs	VERB
ajis02-866	484	10	?	?	PUNCT
ajis02-866	485	1	d	d	X
ajis02-866	485	2	o	o	X
ajis02-866	485	3	th	th	X
ajis02-866	485	4	e	e	NOUN
ajis02-866	485	5	in	in	ADP
ajis02-866	485	6	di	di	X
ajis02-866	485	7	ca	ca	NOUN
ajis02-866	485	8	to	to	PART
ajis02-866	485	9	rs	rs	VERB
ajis02-866	485	10	ne	ne	VERB
ajis02-866	485	11	ce	ce	PROPN
ajis02-866	485	12	ss	ss	PROPN
ajis02-866	485	13	ar	ar	PROPN
ajis02-866	485	14	ily	ily	ADV
ajis02-866	485	15	sh	sh	PROPN
ajis02-866	485	16	ar	ar	PROPN
ajis02-866	485	17	e	e	PROPN
ajis02-866	485	18	a	a	DET
ajis02-866	485	19	co	co	X
ajis02-866	485	20	m	m	NOUN
ajis02-866	485	21	m	m	VERB
ajis02-866	485	22	on	on	ADP
ajis02-866	485	23	th	th	INTJ
ajis02-866	485	24	em	em	PRON
ajis02-866	485	25	e	e	NOUN
ajis02-866	485	26	?	?	PUNCT
ajis02-866	486	1	d	d	AUX
ajis02-866	486	2	oe	oe	PROPN
ajis02-866	486	3	s	s	PROPN
ajis02-866	486	4	e	e	PROPN
ajis02-866	486	5	lim	lim	PROPN
ajis02-866	486	6	in	in	ADP
ajis02-866	486	7	at	at	ADP
ajis02-866	486	8	in	in	ADP
ajis02-866	486	9	g	g	PROPN
ajis02-866	486	10	an	an	DET
ajis02-866	486	11	in	in	ADP
ajis02-866	486	12	di	di	NOUN
ajis02-866	486	13	ca	ca	NOUN
ajis02-866	486	14	to	to	PART
ajis02-866	486	15	r	r	VERB
ajis02-866	486	16	a	a	DET
ajis02-866	486	17	lte	lte	PROPN
ajis02-866	486	18	r	r	NOUN
ajis02-866	486	19	t	t	PROPN
ajis02-866	486	20	he	he	PRON
ajis02-866	486	21	co	co	PROPN
ajis02-866	486	22	nc	nc	PROPN
ajis02-866	486	23	ep	ep	PROPN
ajis02-866	486	24	tu	tu	PROPN
ajis02-866	486	25	al	al	PROPN
ajis02-866	486	26	d	d	PROPN
ajis02-866	486	27	om	om	PROPN
ajis02-866	486	28	ai	ai	VERB
ajis02-866	486	29	n	n	PRON
ajis02-866	486	30	of	of	ADP
ajis02-866	486	31	th	th	X
ajis02-866	486	32	e	e	X
ajis02-866	486	33	co	co	X
ajis02-866	486	34	ns	ns	VERB
ajis02-866	486	35	tru	tru	PROPN
ajis02-866	486	36	ct	ct	PROPN
ajis02-866	486	37	?	?	PUNCT
ajis02-866	487	1	is	be	AUX
ajis02-866	487	2	a	a	DET
ajis02-866	487	3	c	c	X
ajis02-866	487	4	ha	ha	INTJ
ajis02-866	487	5	ng	ng	PROPN
ajis02-866	487	6	e	e	PROPN
ajis02-866	487	7	in	in	ADP
ajis02-866	487	8	o	o	PROPN
ajis02-866	487	9	ne	ne	X
ajis02-866	487	10	o	o	X
ajis02-866	488	1	f	f	PROPN
ajis02-866	488	2	t	t	PROPN
ajis02-866	488	3	he	he	PRON
ajis02-866	488	4	in	in	ADP
ajis02-866	488	5	di	di	X
ajis02-866	488	6	ca	ca	NOUN
ajis02-866	488	7	to	to	PART
ajis02-866	488	8	rs	rs	VERB
ajis02-866	488	9	n	n	ADV
ajis02-866	488	10	ec	ec	PROPN
ajis02-866	488	11	es	es	X
ajis02-866	488	12	sa	sa	PROPN
ajis02-866	488	13	ril	ril	PROPN
ajis02-866	488	14	y	y	PROPN
ajis02-866	488	15	as	as	ADP
ajis02-866	488	16	so	so	ADV
ajis02-866	488	17	ci	ci	PROPN
ajis02-866	488	18	at	at	ADP
ajis02-866	488	19	ed	ed	PROPN
ajis02-866	488	20	w	w	PROPN
ajis02-866	488	21	ith	ith	PROPN
ajis02-866	489	1	a	a	DET
ajis02-866	489	2	c	c	X
ajis02-866	489	3	ha	ha	INTJ
ajis02-866	489	4	ng	ng	PROPN
ajis02-866	489	5	e	e	PROPN
ajis02-866	489	6	in	in	ADP
ajis02-866	489	7	al	al	PROPN
ajis02-866	489	8	l	l	PROPN
ajis02-866	489	9	t	t	NOUN
ajis02-866	490	1	he	he	PRON
ajis02-866	490	2	o	o	INTJ
ajis02-866	490	3	th	th	INTJ
ajis02-866	490	4	er	er	INTJ
ajis02-866	490	5	in	in	ADP
ajis02-866	490	6	di	di	NOUN
ajis02-866	490	7	ca	ca	NOUN
ajis02-866	490	8	to	to	PART
ajis02-866	490	9	rs	rs	VERB
ajis02-866	490	10	?	?	PUNCT
ajis02-866	491	1	d	d	X
ajis02-866	491	2	o	o	X
ajis02-866	491	3	th	th	X
ajis02-866	491	4	e	e	NOUN
ajis02-866	491	5	in	in	ADP
ajis02-866	491	6	di	di	X
ajis02-866	491	7	ca	ca	NOUN
ajis02-866	491	8	to	to	PART
ajis02-866	491	9	rs	rs	VERB
ajis02-866	491	10	h	h	NOUN
ajis02-866	491	11	av	av	PROPN
ajis02-866	491	12	e	e	X
ajis02-866	491	13	th	th	X
ajis02-866	491	14	e	e	X
ajis02-866	491	15	sa	sa	PROPN
ajis02-866	491	16	m	m	PROPN
ajis02-866	491	17	e	e	NOUN
ajis02-866	491	18	an	an	X
ajis02-866	491	19	te	te	PROPN
ajis02-866	491	20	ce	ce	X
ajis02-866	491	21	de	de	PROPN
ajis02-866	491	22	nt	nt	PROPN
ajis02-866	491	23	s	s	VERB
ajis02-866	491	24	a	a	PRON
ajis02-866	491	25	nd	nd	ADV
ajis02-866	491	26	co	co	NOUN
ajis02-866	491	27	ns	ns	PROPN
ajis02-866	491	28	eq	eq	PROPN
ajis02-866	491	29	ue	ue	PROPN
ajis02-866	491	30	nc	nc	PROPN
ajis02-866	491	31	es	es	PROPN
ajis02-866	491	32	?	?	PUNCT
ajis02-866	492	1	sc	sc	PROPN
ajis02-866	492	2	al	al	PROPN
ajis02-866	492	3	e	e	PROPN
ajis02-866	492	4	ty	ty	INTJ
ajis02-866	492	5	pe	pe	PROPN
ajis02-866	492	6	customers	customer	NOUN
ajis02-866	492	7	’	'	PUNCT
ajis02-866	492	8	use	use	NOUN
ajis02-866	492	9	of	of	ADP
ajis02-866	492	10	u	u	NOUN
ajis02-866	492	11	-	-	PROPN
ajis02-866	492	12	crm	crm	ADJ
ajis02-866	492	13	(	(	PUNCT
ajis02-866	492	14	sense	sense	NOUN
ajis02-866	492	15	)	)	PUNCT
ajis02-866	493	1	yes	yes	INTJ
ajis02-866	494	1	yes	yes	INTJ
ajis02-866	495	1	no	no	INTJ
ajis02-866	496	1	yes	yes	INTJ
ajis02-866	497	1	yes	yes	INTJ
ajis02-866	498	1	no	no	INTJ
ajis02-866	498	2	no	no	DET
ajis02-866	498	3	formative	formative	ADJ
ajis02-866	498	4	perceived	perceive	VERB
ajis02-866	498	5	(	(	PUNCT
ajis02-866	498	6	customer	customer	NOUN
ajis02-866	498	7	)	)	PUNCT
ajis02-866	498	8	responsiveness	responsiveness	NOUN
ajis02-866	499	1	no	no	INTJ
ajis02-866	499	2	no	no	INTJ
ajis02-866	500	1	yes	yes	INTJ
ajis02-866	501	1	yes	yes	INTJ
ajis02-866	502	1	no	no	INTJ
ajis02-866	503	1	yes	yes	INTJ
ajis02-866	503	2	no	no	DET
ajis02-866	503	3	reflective	reflective	ADJ
ajis02-866	503	4	customer	customer	NOUN
ajis02-866	503	5	satisfaction	satisfaction	NOUN
ajis02-866	504	1	no	no	INTJ
ajis02-866	504	2	no	no	INTJ
ajis02-866	505	1	yes	yes	INTJ
ajis02-866	506	1	yes	yes	INTJ
ajis02-866	507	1	no	no	INTJ
ajis02-866	508	1	yes	yes	INTJ
ajis02-866	508	2	no	no	DET
ajis02-866	508	3	reflective	reflective	ADJ
ajis02-866	508	4	australasian	australasian	ADJ
ajis02-866	508	5	journal	journal	NOUN
ajis02-866	508	6	of	of	ADP
ajis02-866	508	7	information	information	NOUN
ajis02-866	508	8	systems	system	NOUN
ajis02-866	508	9	volume	volume	NOUN
ajis02-866	508	10	18	18	NUM
ajis02-866	508	11	number	number	NOUN
ajis02-866	508	12	2	2	NUM
ajis02-866	508	13	2014	2014	NUM
ajis02-866	508	14	131	131	NUM
ajis02-866	508	15	appendix	appendix	NOUN
ajis02-866	508	16	c	c	NOUN
ajis02-866	508	17	:	:	PUNCT
ajis02-866	508	18	construct	construct	VERB
ajis02-866	508	19	measures	measure	NOUN
ajis02-866	508	20	construct	construct	VERB
ajis02-866	508	21	items	item	NOUN
ajis02-866	508	22	a	a	DET
ajis02-866	508	23	measure	measure	NOUN
ajis02-866	508	24	source	source	NOUN
ajis02-866	508	25	b	b	NOUN
ajis02-866	508	26	customers	customer	NOUN
ajis02-866	508	27	’	'	PUNCT
ajis02-866	508	28	use	use	NOUN
ajis02-866	508	29	of	of	ADP
ajis02-866	508	30	u	u	NOUN
ajis02-866	508	31	-	-	PROPN
ajis02-866	508	32	crm	crm	PROPN
ajis02-866	508	33	(	(	PUNCT
ajis02-866	508	34	surrogate	surrogate	ADJ
ajis02-866	508	35	measure	measure	NOUN
ajis02-866	508	36	for	for	ADP
ajis02-866	508	37	firms	firm	NOUN
ajis02-866	508	38	’	'	PUNCT
ajis02-866	508	39	customer	customer	NOUN
ajis02-866	508	40	sensing	sense	VERB
ajis02-866	508	41	capability	capability	NOUN
ajis02-866	508	42	)	)	PUNCT
ajis02-866	509	1	i	i	PRON
ajis02-866	509	2	frequently	frequently	ADV
ajis02-866	509	3	use	use	VERB
ajis02-866	509	4	this	this	DET
ajis02-866	509	5	mobile	mobile	ADJ
ajis02-866	509	6	app	app	NOUN
ajis02-866	509	7	to	to	PART
ajis02-866	509	8	.......	.......	PUNCT
ajis02-866	509	9	find	find	VERB
ajis02-866	509	10	products	product	NOUN
ajis02-866	509	11	prepare	prepare	VERB
ajis02-866	509	12	my	my	PRON
ajis02-866	509	13	regular	regular	ADJ
ajis02-866	509	14	grocery	grocery	NOUN
ajis02-866	509	15	shopping	shopping	NOUN
ajis02-866	509	16	list	list	NOUN
ajis02-866	509	17	place	place	NOUN
ajis02-866	509	18	orders	order	NOUN
ajis02-866	509	19	online	online	ADV
ajis02-866	509	20	provide	provide	VERB
ajis02-866	509	21	comments	comment	NOUN
ajis02-866	509	22	and	and	CCONJ
ajis02-866	509	23	feedback	feedback	NOUN
ajis02-866	509	24	find	find	VERB
ajis02-866	509	25	a	a	DET
ajis02-866	509	26	store	store	NOUN
ajis02-866	509	27	more	more	ADV
ajis02-866	509	28	convenient	convenient	ADJ
ajis02-866	509	29	(	(	PUNCT
ajis02-866	509	30	barki	barki	PROPN
ajis02-866	509	31	et	et	PROPN
ajis02-866	509	32	al	al	PROPN
ajis02-866	509	33	.	.	PROPN
ajis02-866	509	34	2007	2007	NUM
ajis02-866	509	35	;	;	PUNCT
ajis02-866	509	36	burton	burton	PROPN
ajis02-866	509	37	-	-	PUNCT
ajis02-866	509	38	jones	jones	PROPN
ajis02-866	509	39	and	and	CCONJ
ajis02-866	509	40	straub	straub	PROPN
ajis02-866	509	41	2006	2006	NUM
ajis02-866	509	42	;	;	PUNCT
ajis02-866	509	43	mclean	mclean	PROPN
ajis02-866	509	44	and	and	CCONJ
ajis02-866	509	45	sedera	sedera	NOUN
ajis02-866	509	46	2010	2010	NUM
ajis02-866	509	47	;	;	PUNCT
ajis02-866	509	48	venkatesh	venkatesh	PROPN
ajis02-866	509	49	et	et	PROPN
ajis02-866	509	50	al	al	PROPN
ajis02-866	509	51	.	.	PROPN
ajis02-866	509	52	2008	2008	NUM
ajis02-866	509	53	;	;	PUNCT
ajis02-866	509	54	venkatesh	venkatesh	PROPN
ajis02-866	509	55	et	et	PROPN
ajis02-866	509	56	al	al	PROPN
ajis02-866	509	57	.	.	PROPN
ajis02-866	509	58	2003	2003	NUM
ajis02-866	509	59	)	)	PUNCT
ajis02-866	509	60	perceived	perceive	VERB
ajis02-866	509	61	responsiveness	responsiveness	NOUN
ajis02-866	509	62	(	(	PUNCT
ajis02-866	509	63	customers	customer	NOUN
ajis02-866	509	64	’	'	PUNCT
ajis02-866	509	65	perspective	perspective	NOUN
ajis02-866	509	66	of	of	ADP
ajis02-866	509	67	firms	firm	NOUN
ajis02-866	509	68	’	'	PUNCT
ajis02-866	509	69	responding	respond	VERB
ajis02-866	509	70	capability	capability	NOUN
ajis02-866	509	71	)	)	PUNCT
ajis02-866	509	72	woolworths	woolworth	NOUN
ajis02-866	509	73	/	/	SYM
ajis02-866	509	74	coles	cole	NOUN
ajis02-866	509	75	quickly	quickly	ADV
ajis02-866	509	76	react	react	VERB
ajis02-866	509	77	to	to	ADP
ajis02-866	509	78	the	the	DET
ajis02-866	509	79	fundamental	fundamental	ADJ
ajis02-866	509	80	changes	change	NOUN
ajis02-866	509	81	in	in	ADP
ajis02-866	509	82	my	my	PRON
ajis02-866	509	83	product	product	NOUN
ajis02-866	509	84	requirements	requirement	NOUN
ajis02-866	509	85	by	by	ADP
ajis02-866	509	86	providing	provide	VERB
ajis02-866	509	87	me	i	PRON
ajis02-866	509	88	with	with	ADP
ajis02-866	509	89	relevant	relevant	ADJ
ajis02-866	509	90	customized	customize	VERB
ajis02-866	509	91	information	information	NOUN
ajis02-866	509	92	when	when	SCONJ
ajis02-866	509	93	i	i	PRON
ajis02-866	509	94	browse	browse	VERB
ajis02-866	509	95	recipes	recipe	NOUN
ajis02-866	509	96	using	use	VERB
ajis02-866	509	97	the	the	DET
ajis02-866	509	98	mobile	mobile	ADJ
ajis02-866	509	99	app	app	NOUN
ajis02-866	509	100	,	,	PUNCT
ajis02-866	509	101	woolworths	woolworth	NOUN
ajis02-866	509	102	/	/	SYM
ajis02-866	509	103	coles	cole	NOUN
ajis02-866	509	104	is	be	AUX
ajis02-866	509	105	quick	quick	ADJ
ajis02-866	509	106	to	to	PART
ajis02-866	509	107	provide	provide	VERB
ajis02-866	509	108	relevant	relevant	ADJ
ajis02-866	509	109	promotional	promotional	ADJ
ajis02-866	509	110	information	information	NOUN
ajis02-866	509	111	for	for	ADP
ajis02-866	509	112	the	the	DET
ajis02-866	509	113	products	product	NOUN
ajis02-866	509	114	required	require	VERB
ajis02-866	509	115	to	to	PART
ajis02-866	509	116	make	make	VERB
ajis02-866	509	117	that	that	DET
ajis02-866	509	118	recipe	recipe	NOUN
ajis02-866	509	119	when	when	SCONJ
ajis02-866	509	120	i	i	PRON
ajis02-866	509	121	continue	continue	VERB
ajis02-866	509	122	to	to	PART
ajis02-866	509	123	purchase	purchase	VERB
ajis02-866	509	124	a	a	DET
ajis02-866	509	125	new	new	ADJ
ajis02-866	509	126	product	product	NOUN
ajis02-866	509	127	(	(	PUNCT
ajis02-866	509	128	e.g.	e.g.	ADV
ajis02-866	509	129	baby	baby	NOUN
ajis02-866	509	130	nappies	nappy	NOUN
ajis02-866	509	131	)	)	PUNCT
ajis02-866	509	132	repetitively	repetitively	ADV
ajis02-866	509	133	,	,	PUNCT
ajis02-866	509	134	woolworths	woolworth	NOUN
ajis02-866	509	135	/	/	SYM
ajis02-866	509	136	coles	cole	NOUN
ajis02-866	509	137	quick	quick	ADJ
ajis02-866	509	138	to	to	PART
ajis02-866	509	139	respond	respond	VERB
ajis02-866	509	140	to	to	ADP
ajis02-866	509	141	it	it	PRON
ajis02-866	509	142	by	by	ADP
ajis02-866	509	143	providing	provide	VERB
ajis02-866	509	144	other	other	ADJ
ajis02-866	509	145	associated	associated	ADJ
ajis02-866	509	146	product	product	NOUN
ajis02-866	509	147	information	information	NOUN
ajis02-866	509	148	(	(	PUNCT
ajis02-866	509	149	e.g.	e.g.	ADV
ajis02-866	509	150	other	other	ADJ
ajis02-866	509	151	baby	baby	NOUN
ajis02-866	509	152	products	product	NOUN
ajis02-866	509	153	)	)	PUNCT
ajis02-866	509	154	woolworths	woolworth	NOUN
ajis02-866	509	155	/	/	SYM
ajis02-866	509	156	coles	cole	NOUN
ajis02-866	509	157	,	,	PUNCT
ajis02-866	509	158	is	be	AUX
ajis02-866	509	159	fast	fast	ADJ
ajis02-866	509	160	to	to	PART
ajis02-866	509	161	provide	provide	VERB
ajis02-866	509	162	information	information	NOUN
ajis02-866	509	163	about	about	ADP
ajis02-866	509	164	discounts	discount	NOUN
ajis02-866	509	165	and	and	CCONJ
ajis02-866	509	166	promotions	promotion	NOUN
ajis02-866	509	167	based	base	VERB
ajis02-866	509	168	on	on	ADP
ajis02-866	509	169	the	the	DET
ajis02-866	509	170	products	product	NOUN
ajis02-866	509	171	i	i	PRON
ajis02-866	509	172	purchase	purchase	VERB
ajis02-866	509	173	regularly	regularly	ADV
ajis02-866	509	174	woolworths	woolworth	NOUN
ajis02-866	509	175	/	/	SYM
ajis02-866	509	176	coles	cole	NOUN
ajis02-866	509	177	,	,	PUNCT
ajis02-866	509	178	is	be	AUX
ajis02-866	509	179	quick	quick	ADJ
ajis02-866	509	180	to	to	PART
ajis02-866	509	181	provide	provide	VERB
ajis02-866	509	182	information	information	NOUN
ajis02-866	509	183	on	on	ADP
ajis02-866	509	184	discounts	discount	NOUN
ajis02-866	509	185	and	and	CCONJ
ajis02-866	509	186	promotions	promotion	NOUN
ajis02-866	509	187	when	when	SCONJ
ajis02-866	509	188	i	i	PRON
ajis02-866	509	189	change	change	VERB
ajis02-866	509	190	my	my	PRON
ajis02-866	509	191	preferred	preferred	ADJ
ajis02-866	509	192	store	store	NOUN
ajis02-866	509	193	based	base	VERB
ajis02-866	509	194	on	on	ADP
ajis02-866	509	195	the	the	DET
ajis02-866	509	196	products	product	NOUN
ajis02-866	509	197	i	i	PRON
ajis02-866	509	198	created	create	VERB
ajis02-866	509	199	in	in	ADP
ajis02-866	509	200	my	my	PRON
ajis02-866	509	201	shopping	shopping	NOUN
ajis02-866	509	202	list	list	NOUN
ajis02-866	509	203	when	when	SCONJ
ajis02-866	509	204	i	i	PRON
ajis02-866	509	205	pass	pass	VERB
ajis02-866	509	206	a	a	DET
ajis02-866	509	207	nearby	nearby	ADJ
ajis02-866	509	208	woolworths	woolworth	NOUN
ajis02-866	509	209	/	/	SYM
ajis02-866	509	210	coles	coles	PROPN
ajis02-866	509	211	store	store	NOUN
ajis02-866	509	212	,	,	PUNCT
ajis02-866	509	213	the	the	DET
ajis02-866	509	214	mobile	mobile	ADJ
ajis02-866	509	215	app	app	NOUN
ajis02-866	509	216	is	be	AUX
ajis02-866	509	217	able	able	ADJ
ajis02-866	509	218	to	to	PART
ajis02-866	509	219	recognize	recognize	VERB
ajis02-866	509	220	my	my	PRON
ajis02-866	509	221	physical	physical	ADJ
ajis02-866	509	222	location	location	NOUN
ajis02-866	509	223	to	to	PART
ajis02-866	509	224	prompt	prompt	VERB
ajis02-866	509	225	discounts	discount	NOUN
ajis02-866	509	226	and	and	CCONJ
ajis02-866	509	227	promotions	promotion	NOUN
ajis02-866	509	228	on	on	ADP
ajis02-866	509	229	my	my	PRON
ajis02-866	509	230	usual	usual	ADJ
ajis02-866	509	231	purchases	purchase	NOUN
ajis02-866	509	232	for	for	ADP
ajis02-866	509	233	the	the	DET
ajis02-866	509	234	particular	particular	ADJ
ajis02-866	509	235	store	store	NOUN
ajis02-866	509	236	i	i	PRON
ajis02-866	509	237	can	can	AUX
ajis02-866	509	238	easily	easily	ADV
ajis02-866	509	239	find	find	VERB
ajis02-866	509	240	the	the	DET
ajis02-866	509	241	products	product	NOUN
ajis02-866	509	242	required	require	VERB
ajis02-866	509	243	to	to	PART
ajis02-866	509	244	satisfy	satisfy	VERB
ajis02-866	509	245	my	my	PRON
ajis02-866	509	246	changing	change	VERB
ajis02-866	509	247	needs	need	NOUN
ajis02-866	509	248	using	use	VERB
ajis02-866	509	249	the	the	DET
ajis02-866	509	250	woolworths	woolworth	NOUN
ajis02-866	509	251	/	/	SYM
ajis02-866	509	252	coles	coles	PROPN
ajis02-866	509	253	mobile	mobile	PROPN
ajis02-866	509	254	app	app	PROPN
ajis02-866	509	255	woolworths	woolworth	NOUN
ajis02-866	509	256	/	/	SYM
ajis02-866	509	257	coles	cole	NOUN
ajis02-866	509	258	can	can	AUX
ajis02-866	509	259	easily	easily	ADV
ajis02-866	509	260	satisfy	satisfy	VERB
ajis02-866	509	261	my	my	PRON
ajis02-866	509	262	new	new	ADJ
ajis02-866	509	263	and	and	CCONJ
ajis02-866	509	264	changing	change	VERB
ajis02-866	509	265	needs	need	VERB
ajis02-866	509	266	the	the	DET
ajis02-866	509	267	product	product	NOUN
ajis02-866	509	268	displayed	display	VERB
ajis02-866	509	269	in	in	ADP
ajis02-866	509	270	the	the	DET
ajis02-866	509	271	specials	special	NOUN
ajis02-866	509	272	section	section	NOUN
ajis02-866	509	273	of	of	ADP
ajis02-866	509	274	the	the	DET
ajis02-866	509	275	mobile	mobile	ADJ
ajis02-866	509	276	app	app	NOUN
ajis02-866	509	277	reflects	reflect	VERB
ajis02-866	509	278	my	my	PRON
ajis02-866	509	279	specific	specific	ADJ
ajis02-866	509	280	requirements	requirement	NOUN
ajis02-866	509	281	overall	overall	ADV
ajis02-866	509	282	the	the	DET
ajis02-866	509	283	information	information	NOUN
ajis02-866	509	284	i	i	PRON
ajis02-866	509	285	regularly	regularly	ADV
ajis02-866	509	286	receive	receive	VERB
ajis02-866	509	287	from	from	ADP
ajis02-866	509	288	woolworths	woolworth	NOUN
ajis02-866	509	289	/	/	SYM
ajis02-866	509	290	coles	cole	NOUN
ajis02-866	509	291	is	be	AUX
ajis02-866	509	292	useful	useful	ADJ
ajis02-866	509	293	and	and	CCONJ
ajis02-866	509	294	matches	match	VERB
ajis02-866	509	295	my	my	PRON
ajis02-866	509	296	preferences	preference	NOUN
ajis02-866	509	297	(	(	PUNCT
ajis02-866	509	298	jayachandran	jayachandran	NOUN
ajis02-866	509	299	et	et	PROPN
ajis02-866	509	300	al	al	PROPN
ajis02-866	509	301	.	.	PROPN
ajis02-866	509	302	2004	2004	NUM
ajis02-866	509	303	;	;	PUNCT
ajis02-866	510	1	kohli	kohli	PROPN
ajis02-866	510	2	et	et	PROPN
ajis02-866	510	3	al	al	PROPN
ajis02-866	510	4	.	.	PROPN
ajis02-866	510	5	1993	1993	NUM
ajis02-866	510	6	;	;	PUNCT
ajis02-866	510	7	roberts	roberts	PROPN
ajis02-866	510	8	and	and	CCONJ
ajis02-866	510	9	grover	grover	PROPN
ajis02-866	510	10	2012a	2012a	NUM
ajis02-866	510	11	;	;	PUNCT
ajis02-866	510	12	roberts	roberts	PROPN
ajis02-866	510	13	and	and	CCONJ
ajis02-866	510	14	grover	grover	PROPN
ajis02-866	510	15	2012b	2012b	NUM
ajis02-866	510	16	)	)	PUNCT
ajis02-866	510	17	customer	customer	NOUN
ajis02-866	510	18	satisfaction	satisfaction	NOUN
ajis02-866	510	19	i	i	PRON
ajis02-866	510	20	am	be	AUX
ajis02-866	510	21	satisfied	satisfied	ADJ
ajis02-866	510	22	with	with	ADP
ajis02-866	510	23	...	...	PUNCT
ajis02-866	511	1	the	the	DET
ajis02-866	511	2	purchasing	purchase	VERB
ajis02-866	511	3	products	product	NOUN
ajis02-866	511	4	functionality	functionality	NOUN
ajis02-866	511	5	provided	provide	VERB
ajis02-866	511	6	by	by	ADP
ajis02-866	511	7	the	the	DET
ajis02-866	511	8	app	app	NOUN
ajis02-866	511	9	my	my	PRON
ajis02-866	511	10	overall	overall	ADJ
ajis02-866	511	11	shopping	shopping	NOUN
ajis02-866	511	12	experience	experience	NOUN
ajis02-866	511	13	with	with	ADP
ajis02-866	511	14	woolworths	woolworth	NOUN
ajis02-866	511	15	/	/	SYM
ajis02-866	511	16	coles	cole	NOUN
ajis02-866	511	17	(	(	PUNCT
ajis02-866	511	18	bhattacherjee	bhattacherjee	NOUN
ajis02-866	511	19	2001	2001	NUM
ajis02-866	511	20	)	)	PUNCT
ajis02-866	511	21	note	note	NOUN
ajis02-866	511	22	:	:	PUNCT
ajis02-866	511	23	a	a	DET
ajis02-866	511	24	1=	1=	NOUN
ajis02-866	511	25	strongly	strongly	ADV
ajis02-866	511	26	disagree	disagree	VERB
ajis02-866	511	27	,	,	PUNCT
ajis02-866	511	28	7=	7=	PRON
ajis02-866	511	29	strongly	strongly	ADV
ajis02-866	511	30	agree	agree	VERB
ajis02-866	511	31	.	.	PUNCT
ajis02-866	512	1	b	b	NOUN
ajis02-866	513	1	although	although	SCONJ
ajis02-866	513	2	we	we	PRON
ajis02-866	513	3	draw	draw	VERB
ajis02-866	513	4	our	our	PRON
ajis02-866	513	5	survey	survey	NOUN
ajis02-866	513	6	items	item	NOUN
ajis02-866	513	7	from	from	ADP
ajis02-866	513	8	the	the	DET
ajis02-866	513	9	well	well	ADV
ajis02-866	513	10	-	-	PUNCT
ajis02-866	513	11	established	establish	VERB
ajis02-866	513	12	measurement	measurement	NOUN
ajis02-866	513	13	constructs	construct	VERB
ajis02-866	513	14	from	from	ADP
ajis02-866	513	15	marketing	marketing	NOUN
ajis02-866	513	16	and	and	CCONJ
ajis02-866	513	17	is	be	AUX
ajis02-866	513	18	,	,	PUNCT
ajis02-866	513	19	we	we	PRON
ajis02-866	513	20	only	only	ADV
ajis02-866	513	21	adapt	adapt	VERB
ajis02-866	513	22	items	item	NOUN
ajis02-866	513	23	that	that	PRON
ajis02-866	513	24	correspond	correspond	VERB
ajis02-866	513	25	to	to	ADP
ajis02-866	513	26	the	the	DET
ajis02-866	513	27	conceptual	conceptual	ADJ
ajis02-866	513	28	definitions	definition	NOUN
ajis02-866	513	29	of	of	ADP
ajis02-866	513	30	our	our	PRON
ajis02-866	513	31	constructs	construct	NOUN
ajis02-866	513	32	.	.	PUNCT
ajis02-866	514	1	australasian	australasian	ADJ
ajis02-866	514	2	journal	journal	NOUN
ajis02-866	514	3	of	of	ADP
ajis02-866	514	4	information	information	NOUN
ajis02-866	514	5	systems	system	NOUN
ajis02-866	514	6	volume	volume	NOUN
ajis02-866	514	7	18	18	NUM
ajis02-866	514	8	number	number	NOUN
ajis02-866	514	9	2	2	NUM
ajis02-866	514	10	2014	2014	NUM
ajis02-866	514	11	132	132	NUM
ajis02-866	514	12	appendix	appendix	NOUN
ajis02-866	514	13	d	d	NOUN
ajis02-866	514	14	:	:	PUNCT
ajis02-866	514	15	loading	loading	NOUN
ajis02-866	514	16	and	and	CCONJ
ajis02-866	514	17	cross	cross	NOUN
ajis02-866	514	18	loading	loading	NOUN
ajis02-866	514	19	of	of	ADP
ajis02-866	514	20	measures	measure	NOUN
ajis02-866	514	21	perceived	perceive	VERB
ajis02-866	514	22	responsiveness	responsiveness	NOUN
ajis02-866	514	23	firm	firm	NOUN
ajis02-866	514	24	’s	’s	PART
ajis02-866	514	25	sensing	sense	VERB
ajis02-866	514	26	/	/	SYM
ajis02-866	514	27	customer	customer	NOUN
ajis02-866	514	28	’s	’s	PART
ajis02-866	514	29	use	use	NOUN
ajis02-866	514	30	of	of	ADP
ajis02-866	514	31	u	u	NOUN
ajis02-866	514	32	-	-	NOUN
ajis02-866	514	33	crm	crm	ADJ
ajis02-866	514	34	perres1	perres1	NOUN
ajis02-866	514	35	0.8614	0.8614	NUM
ajis02-866	515	1	0.7134	0.7134	NUM
ajis02-866	515	2	perres2	perres2	NOUN
ajis02-866	515	3	0.8432	0.8432	NUM
ajis02-866	515	4	0.6739	0.6739	NUM
ajis02-866	515	5	perres3	perres3	NOUN
ajis02-866	515	6	0.7976	0.7976	NUM
ajis02-866	515	7	0.5912	0.5912	NUM
ajis02-866	515	8	perres4	perres4	NOUN
ajis02-866	515	9	0.8629	0.8629	NUM
ajis02-866	515	10	0.6807	0.6807	NUM
ajis02-866	515	11	perres6	perres6	NOUN
ajis02-866	515	12	0.7393	0.7393	NUM
ajis02-866	515	13	0.6036	0.6036	NUM
ajis02-866	515	14	perres7	perres7	NOUN
ajis02-866	515	15	0.8634	0.8634	NUM
ajis02-866	515	16	0.7853	0.7853	NUM
ajis02-866	515	17	perres8	perres8	NOUN
ajis02-866	515	18	0.6726	0.6726	NUM
ajis02-866	515	19	0.6726	0.6726	NUM
ajis02-866	515	20	perres9	perres9	NOUN
ajis02-866	515	21	0.8943	0.8943	NUM
ajis02-866	515	22	0.7375	0.7375	NUM
ajis02-866	515	23	perres10	perres10	NOUN
ajis02-866	515	24	0.8769	0.8769	NUM
ajis02-866	515	25	0.7822	0.7822	NOUN
ajis02-866	515	26	use1	use1	NOUN
ajis02-866	515	27	0.6893	0.6893	NUM
ajis02-866	515	28	0.8376	0.8376	NUM
ajis02-866	515	29	use2	use2	PROPN
ajis02-866	515	30	0.5091	0.5091	NUM
ajis02-866	515	31	0.7017	0.7017	NUM
ajis02-866	515	32	use3	use3	NOUN
ajis02-866	515	33	0.6541	0.6541	NUM
ajis02-866	515	34	0.7909	0.7909	NUM
ajis02-866	515	35	use4	use4	PROPN
ajis02-866	515	36	0.6218	0.6218	NUM
ajis02-866	515	37	0.7838	0.7838	NUM
ajis02-866	515	38	use5	use5	NOUN
ajis02-866	515	39	0.7659	0.7659	NUM
ajis02-866	515	40	0.7645	0.7645	NUM
ajis02-866	515	41	appendix	appendix	ADJ
ajis02-866	515	42	e	e	NOUN
ajis02-866	515	43	:	:	PUNCT
ajis02-866	515	44	internal	internal	ADJ
ajis02-866	515	45	consistency	consistency	NOUN
ajis02-866	515	46	and	and	CCONJ
ajis02-866	515	47	discriminant	discriminant	ADJ
ajis02-866	515	48	validity	validity	NOUN
ajis02-866	515	49	of	of	ADP
ajis02-866	515	50	constructs	construct	NOUN
ajis02-866	515	51	composite	composite	ADJ
ajis02-866	515	52	reliability	reliability	NOUN
ajis02-866	515	53	cronbach	cronbach	NOUN
ajis02-866	515	54	’s	’s	PART
ajis02-866	515	55	alpha	alpha	NOUN
ajis02-866	515	56	pr	pr	NOUN
ajis02-866	515	57	s	s	NOUN
ajis02-866	515	58	/	/	SYM
ajis02-866	515	59	u	u	NOUN
ajis02-866	515	60	perceived	perceive	VERB
ajis02-866	515	61	responsiveness	responsiveness	NOUN
ajis02-866	515	62	0.9556	0.9556	NUM
ajis02-866	515	63	0.9480	0.9480	NUM
ajis02-866	515	64	0.6849	0.6849	NUM
ajis02-866	515	65	sense	sense	NOUN
ajis02-866	515	66	/	/	SYM
ajis02-866	515	67	use	use	VERB
ajis02-866	515	68	0.8661	0.8661	NUM
ajis02-866	515	69	0.8093	0.8093	NUM
ajis02-866	515	70	0.7630	0.7630	NUM
ajis02-866	515	71	0.5648	0.5648	NUM