id	sid	tid	token	lemma	pos
ajis02-88	1	1	microsoft	microsoft	PROPN
ajis02-88	1	2	word	word	PROPN
ajis02-88	1	3	ajisfinal	ajisfinal	ADJ
ajis02-88	1	4	12	12	NUM
ajis02-88	1	5	2	2	NUM
ajis02-88	1	6	marina.doc	marina.doc	PROPN
ajis02-88	1	7	ajis	ajis	AUX
ajis02-88	1	8	volume	volume	VERB
ajis02-88	1	9	12	12	NUM
ajis02-88	1	10	no	no	NOUN
ajis02-88	1	11	.	.	NOUN
ajis02-88	1	12	2	2	NUM
ajis02-88	1	13	may	may	AUX
ajis02-88	1	14	2005	2005	NUM
ajis02-88	1	15	147	147	NUM
ajis02-88	1	16	the	the	DET
ajis02-88	1	17	buywell	buywell	ADJ
ajis02-88	1	18	way	way	NOUN
ajis02-88	1	19	:	:	PUNCT
ajis02-88	1	20	seven	seven	NUM
ajis02-88	1	21	essential	essential	ADJ
ajis02-88	1	22	practices	practice	NOUN
ajis02-88	1	23	of	of	ADP
ajis02-88	1	24	a	a	DET
ajis02-88	1	25	highly	highly	ADV
ajis02-88	1	26	successful	successful	ADJ
ajis02-88	1	27	multi	multi	ADJ
ajis02-88	1	28	-	-	ADJ
ajis02-88	1	29	channel	channel	ADJ
ajis02-88	1	30	etailer	etailer	NOUN
ajis02-88	1	31	mary	mary	PROPN
ajis02-88	1	32	tate	tate	PROPN
ajis02-88	1	33	beverley	beverley	PROPN
ajis02-88	1	34	hope	hope	PROPN
ajis02-88	1	35	brent	brent	PROPN
ajis02-88	1	36	coker	coker	PROPN
ajis02-88	1	37	school	school	PROPN
ajis02-88	1	38	of	of	ADP
ajis02-88	1	39	information	information	NOUN
ajis02-88	1	40	management	management	PROPN
ajis02-88	1	41	victoria	victoria	PROPN
ajis02-88	1	42	university	university	PROPN
ajis02-88	1	43	of	of	ADP
ajis02-88	1	44	wellington	wellington	PROPN
ajis02-88	1	45	mary.tate@vuw.ac.nz	mary.tate@vuw.ac.nz	PROPN
ajis02-88	1	46	beverley.hope@vuw.ac.nz	beverley.hope@vuw.ac.nz	PROPN
ajis02-88	2	1	brent.coker@vuw.ac.nz	brent.coker@vuw.ac.nz	PROPN
ajis02-88	2	2	abstract	abstract	PROPN
ajis02-88	2	3	after	after	SCONJ
ajis02-88	2	4	the	the	DET
ajis02-88	2	5	dot	dot	NOUN
ajis02-88	2	6	-	-	PUNCT
ajis02-88	2	7	com	com	NOUN
ajis02-88	2	8	bust	bust	NOUN
ajis02-88	2	9	there	there	PRON
ajis02-88	2	10	is	be	VERB
ajis02-88	2	11	considerable	considerable	ADJ
ajis02-88	2	12	evidence	evidence	NOUN
ajis02-88	2	13	that	that	SCONJ
ajis02-88	2	14	multi	multi	ADJ
ajis02-88	2	15	-	-	ADJ
ajis02-88	2	16	channel	channel	ADJ
ajis02-88	2	17	retailers	retailer	NOUN
ajis02-88	2	18	are	be	AUX
ajis02-88	2	19	more	more	ADV
ajis02-88	2	20	successful	successful	ADJ
ajis02-88	2	21	than	than	ADP
ajis02-88	2	22	purely	purely	ADV
ajis02-88	2	23	on	on	ADP
ajis02-88	2	24	-	-	PUNCT
ajis02-88	2	25	line	line	NOUN
ajis02-88	2	26	retailers	retailer	NOUN
ajis02-88	2	27	.	.	PUNCT
ajis02-88	3	1	multi	multi	ADJ
ajis02-88	3	2	-	-	ADJ
ajis02-88	3	3	channel	channel	ADJ
ajis02-88	3	4	retailing	retailing	NOUN
ajis02-88	3	5	is	be	AUX
ajis02-88	3	6	becoming	become	VERB
ajis02-88	3	7	mainstream	mainstream	ADJ
ajis02-88	3	8	and	and	CCONJ
ajis02-88	3	9	considerable	considerable	ADJ
ajis02-88	3	10	research	research	NOUN
ajis02-88	3	11	exists	exist	VERB
ajis02-88	3	12	on	on	ADP
ajis02-88	3	13	successful	successful	ADJ
ajis02-88	3	14	multi	multi	ADJ
ajis02-88	3	15	-	-	ADJ
ajis02-88	3	16	channel	channel	NOUN
ajis02-88	3	17	strategies	strategy	NOUN
ajis02-88	3	18	.	.	PUNCT
ajis02-88	4	1	despite	despite	SCONJ
ajis02-88	4	2	this	this	PRON
ajis02-88	4	3	,	,	PUNCT
ajis02-88	4	4	some	some	DET
ajis02-88	4	5	organisations	organisation	NOUN
ajis02-88	4	6	are	be	AUX
ajis02-88	4	7	having	have	VERB
ajis02-88	4	8	more	more	ADJ
ajis02-88	4	9	success	success	NOUN
ajis02-88	4	10	than	than	ADP
ajis02-88	4	11	others	other	NOUN
ajis02-88	4	12	with	with	ADP
ajis02-88	4	13	their	their	PRON
ajis02-88	4	14	multi	multi	ADJ
ajis02-88	4	15	-	-	ADJ
ajis02-88	4	16	channel	channel	ADJ
ajis02-88	4	17	approach	approach	NOUN
ajis02-88	4	18	.	.	PUNCT
ajis02-88	5	1	we	we	PRON
ajis02-88	5	2	talked	talk	VERB
ajis02-88	5	3	to	to	ADP
ajis02-88	5	4	the	the	DET
ajis02-88	5	5	management	management	NOUN
ajis02-88	5	6	of	of	ADP
ajis02-88	5	7	one	one	NUM
ajis02-88	5	8	of	of	ADP
ajis02-88	5	9	australasia	australasia	PROPN
ajis02-88	5	10	’s	’s	PART
ajis02-88	5	11	most	most	ADV
ajis02-88	5	12	successful	successful	ADJ
ajis02-88	5	13	multi	multi	ADJ
ajis02-88	5	14	-	-	ADJ
ajis02-88	5	15	channel	channel	ADJ
ajis02-88	5	16	apparel	apparel	NOUN
ajis02-88	5	17	and	and	CCONJ
ajis02-88	5	18	home	home	NOUN
ajis02-88	5	19	-	-	PUNCT
ajis02-88	5	20	ware	ware	NOUN
ajis02-88	5	21	retailers	retailer	NOUN
ajis02-88	5	22	about	about	ADP
ajis02-88	5	23	the	the	DET
ajis02-88	5	24	theory	theory	NOUN
ajis02-88	5	25	and	and	CCONJ
ajis02-88	5	26	practice	practice	NOUN
ajis02-88	5	27	of	of	ADP
ajis02-88	5	28	multichannel	multichannel	ADJ
ajis02-88	5	29	retailing	retailing	NOUN
ajis02-88	5	30	,	,	PUNCT
ajis02-88	5	31	with	with	ADP
ajis02-88	5	32	the	the	DET
ajis02-88	5	33	aim	aim	NOUN
ajis02-88	5	34	of	of	ADP
ajis02-88	5	35	building	build	VERB
ajis02-88	5	36	on	on	ADP
ajis02-88	5	37	existing	exist	VERB
ajis02-88	5	38	theory	theory	NOUN
ajis02-88	5	39	in	in	ADP
ajis02-88	5	40	multi	multi	ADJ
ajis02-88	5	41	-	-	ADJ
ajis02-88	5	42	channel	channel	ADJ
ajis02-88	5	43	e	e	NOUN
ajis02-88	5	44	-	-	NOUN
ajis02-88	5	45	commerce	commerce	NOUN
ajis02-88	5	46	.	.	PUNCT
ajis02-88	6	1	keywords	keyword	VERB
ajis02-88	6	2	multi	multi	ADJ
ajis02-88	6	3	-	-	ADJ
ajis02-88	6	4	channel	channel	ADJ
ajis02-88	6	5	,	,	PUNCT
ajis02-88	6	6	e	e	NOUN
ajis02-88	6	7	-	-	NOUN
ajis02-88	6	8	commerce	commerce	NOUN
ajis02-88	6	9	strategy	strategy	NOUN
ajis02-88	6	10	,	,	PUNCT
ajis02-88	6	11	active	active	ADJ
ajis02-88	6	12	scanning	scanning	NOUN
ajis02-88	6	13	introduction	introduction	NOUN
ajis02-88	6	14	the	the	DET
ajis02-88	6	15	demise	demise	NOUN
ajis02-88	6	16	of	of	ADP
ajis02-88	6	17	the	the	DET
ajis02-88	6	18	dotcom	dotcom	PROPN
ajis02-88	6	19	’s	’s	PART
ajis02-88	6	20	has	have	AUX
ajis02-88	6	21	shown	show	VERB
ajis02-88	6	22	us	we	PRON
ajis02-88	6	23	the	the	DET
ajis02-88	6	24	value	value	NOUN
ajis02-88	6	25	having	have	VERB
ajis02-88	6	26	a	a	DET
ajis02-88	6	27	physical	physical	ADJ
ajis02-88	6	28	retail	retail	ADJ
ajis02-88	6	29	presence	presence	NOUN
ajis02-88	6	30	in	in	ADP
ajis02-88	6	31	addition	addition	NOUN
ajis02-88	6	32	to	to	ADP
ajis02-88	6	33	an	an	DET
ajis02-88	6	34	internet	internet	NOUN
ajis02-88	6	35	presence	presence	NOUN
ajis02-88	6	36	.	.	PUNCT
ajis02-88	7	1	increasingly	increasingly	ADV
ajis02-88	7	2	,	,	PUNCT
ajis02-88	7	3	these	these	DET
ajis02-88	7	4	‘	'	PUNCT
ajis02-88	7	5	click	click	VERB
ajis02-88	7	6	-	-	PUNCT
ajis02-88	7	7	n	n	CCONJ
ajis02-88	7	8	-	-	PUNCT
ajis02-88	7	9	brick	brick	NOUN
ajis02-88	7	10	’	'	PUNCT
ajis02-88	7	11	organisations	organisation	NOUN
ajis02-88	7	12	are	be	AUX
ajis02-88	7	13	being	be	AUX
ajis02-88	7	14	supplemented	supplement	VERB
ajis02-88	7	15	with	with	ADP
ajis02-88	7	16	mail	mail	NOUN
ajis02-88	7	17	-	-	PUNCT
ajis02-88	7	18	order	order	NOUN
ajis02-88	7	19	catalogues	catalogue	NOUN
ajis02-88	7	20	,	,	PUNCT
ajis02-88	7	21	kiosks	kiosk	NOUN
ajis02-88	7	22	,	,	PUNCT
ajis02-88	7	23	and	and	CCONJ
ajis02-88	7	24	contact	contact	NOUN
ajis02-88	7	25	centres	centre	NOUN
ajis02-88	7	26	to	to	PART
ajis02-88	7	27	form	form	VERB
ajis02-88	7	28	multi	multi	ADJ
ajis02-88	7	29	-	-	ADJ
ajis02-88	7	30	channel	channel	ADJ
ajis02-88	7	31	marketing	marketing	NOUN
ajis02-88	7	32	and	and	CCONJ
ajis02-88	7	33	sales	sale	NOUN
ajis02-88	7	34	organisations	organisation	NOUN
ajis02-88	7	35	.	.	PUNCT
ajis02-88	8	1	shorter	short	ADJ
ajis02-88	8	2	product	product	NOUN
ajis02-88	8	3	life	life	NOUN
ajis02-88	8	4	-	-	PUNCT
ajis02-88	8	5	cycles	cycle	NOUN
ajis02-88	8	6	,	,	PUNCT
ajis02-88	8	7	greater	great	ADJ
ajis02-88	8	8	product	product	NOUN
ajis02-88	8	9	choice	choice	NOUN
ajis02-88	8	10	,	,	PUNCT
ajis02-88	8	11	and	and	CCONJ
ajis02-88	8	12	increased	increase	VERB
ajis02-88	8	13	fragmentation	fragmentation	NOUN
ajis02-88	8	14	of	of	ADP
ajis02-88	8	15	customer	customer	NOUN
ajis02-88	8	16	segments	segment	NOUN
ajis02-88	8	17	are	be	AUX
ajis02-88	8	18	driving	drive	VERB
ajis02-88	8	19	customers	customer	NOUN
ajis02-88	8	20	to	to	PART
ajis02-88	8	21	select	select	VERB
ajis02-88	8	22	channels	channel	NOUN
ajis02-88	8	23	to	to	PART
ajis02-88	8	24	suit	suit	VERB
ajis02-88	8	25	particular	particular	ADJ
ajis02-88	8	26	purposes	purpose	NOUN
ajis02-88	8	27	and	and	CCONJ
ajis02-88	8	28	preferences	preference	NOUN
ajis02-88	8	29	(	(	PUNCT
ajis02-88	8	30	goersch	goersch	NOUN
ajis02-88	8	31	2002	2002	NUM
ajis02-88	8	32	)	)	PUNCT
ajis02-88	8	33	.	.	PUNCT
ajis02-88	9	1	research	research	NOUN
ajis02-88	9	2	indicates	indicate	VERB
ajis02-88	9	3	around	around	ADV
ajis02-88	9	4	one	one	NUM
ajis02-88	9	5	third	third	NOUN
ajis02-88	9	6	of	of	ADP
ajis02-88	9	7	consumers	consumer	NOUN
ajis02-88	9	8	use	use	VERB
ajis02-88	9	9	a	a	DET
ajis02-88	9	10	combination	combination	NOUN
ajis02-88	9	11	of	of	ADP
ajis02-88	9	12	the	the	DET
ajis02-88	9	13	internet	internet	NOUN
ajis02-88	9	14	,	,	PUNCT
ajis02-88	9	15	catalogues	catalogue	NOUN
ajis02-88	9	16	,	,	PUNCT
ajis02-88	9	17	and	and	CCONJ
ajis02-88	9	18	stores	store	NOUN
ajis02-88	9	19	to	to	PART
ajis02-88	9	20	do	do	VERB
ajis02-88	9	21	their	their	PRON
ajis02-88	9	22	purchasing	purchasing	NOUN
ajis02-88	9	23	.	.	PUNCT
ajis02-88	10	1	these	these	DET
ajis02-88	10	2	multi	multi	ADJ
ajis02-88	10	3	-	-	ADJ
ajis02-88	10	4	channel	channel	ADJ
ajis02-88	10	5	consumers	consumer	NOUN
ajis02-88	10	6	spend	spend	VERB
ajis02-88	10	7	more	more	ADJ
ajis02-88	10	8	than	than	ADP
ajis02-88	10	9	consumers	consumer	NOUN
ajis02-88	10	10	who	who	PRON
ajis02-88	10	11	purchase	purchase	VERB
ajis02-88	10	12	only	only	ADV
ajis02-88	10	13	from	from	ADP
ajis02-88	10	14	physical	physical	ADJ
ajis02-88	10	15	retail	retail	ADJ
ajis02-88	10	16	stores	store	NOUN
ajis02-88	10	17	,	,	PUNCT
ajis02-88	10	18	and	and	CCONJ
ajis02-88	10	19	they	they	PRON
ajis02-88	10	20	are	be	AUX
ajis02-88	10	21	more	more	ADV
ajis02-88	10	22	loyal	loyal	ADJ
ajis02-88	10	23	(	(	PUNCT
ajis02-88	10	24	forrester	forrester	PROPN
ajis02-88	10	25	2002	2002	NUM
ajis02-88	10	26	;	;	PUNCT
ajis02-88	10	27	shop.org	shop.org	X
ajis02-88	10	28	2001	2001	NUM
ajis02-88	10	29	)	)	PUNCT
ajis02-88	10	30	.	.	PUNCT
ajis02-88	11	1	while	while	SCONJ
ajis02-88	11	2	there	there	PRON
ajis02-88	11	3	is	be	VERB
ajis02-88	11	4	a	a	DET
ajis02-88	11	5	growing	grow	VERB
ajis02-88	11	6	literature	literature	NOUN
ajis02-88	11	7	on	on	ADP
ajis02-88	11	8	e	e	NOUN
ajis02-88	11	9	-	-	NOUN
ajis02-88	11	10	commerce	commerce	NOUN
ajis02-88	11	11	implementation	implementation	NOUN
ajis02-88	11	12	and	and	CCONJ
ajis02-88	11	13	multi	multi	ADJ
ajis02-88	11	14	-	-	ADJ
ajis02-88	11	15	channel	channel	NOUN
ajis02-88	11	16	strategy	strategy	NOUN
ajis02-88	11	17	,	,	PUNCT
ajis02-88	11	18	some	some	DET
ajis02-88	11	19	companies	company	NOUN
ajis02-88	11	20	have	have	AUX
ajis02-88	11	21	clearly	clearly	ADV
ajis02-88	11	22	been	be	AUX
ajis02-88	11	23	more	more	ADV
ajis02-88	11	24	successful	successful	ADJ
ajis02-88	11	25	than	than	ADP
ajis02-88	11	26	others	other	NOUN
ajis02-88	11	27	.	.	PUNCT
ajis02-88	12	1	the	the	DET
ajis02-88	12	2	aim	aim	NOUN
ajis02-88	12	3	of	of	ADP
ajis02-88	12	4	this	this	DET
ajis02-88	12	5	research	research	NOUN
ajis02-88	12	6	was	be	AUX
ajis02-88	12	7	to	to	PART
ajis02-88	12	8	study	study	VERB
ajis02-88	12	9	an	an	DET
ajis02-88	12	10	exemplar	exemplar	ADJ
ajis02-88	12	11	organisation	organisation	NOUN
ajis02-88	12	12	,	,	PUNCT
ajis02-88	12	13	with	with	ADP
ajis02-88	12	14	the	the	DET
ajis02-88	12	15	aim	aim	NOUN
ajis02-88	12	16	of	of	ADP
ajis02-88	12	17	extending	extend	VERB
ajis02-88	12	18	existing	exist	VERB
ajis02-88	12	19	theory	theory	NOUN
ajis02-88	12	20	in	in	ADP
ajis02-88	12	21	multi	multi	ADJ
ajis02-88	12	22	-	-	ADJ
ajis02-88	12	23	channel	channel	ADJ
ajis02-88	12	24	e	e	NOUN
ajis02-88	12	25	-	-	NOUN
ajis02-88	12	26	commerce	commerce	NOUN
ajis02-88	12	27	.	.	PUNCT
ajis02-88	13	1	the	the	DET
ajis02-88	13	2	research	research	NOUN
ajis02-88	13	3	question	question	NOUN
ajis02-88	13	4	is	be	AUX
ajis02-88	13	5	:	:	PUNCT
ajis02-88	13	6	“	"	PUNCT
ajis02-88	13	7	what	what	DET
ajis02-88	13	8	extensions	extension	NOUN
ajis02-88	13	9	to	to	ADP
ajis02-88	13	10	existing	exist	VERB
ajis02-88	13	11	multi	multi	ADJ
ajis02-88	13	12	-	-	ADJ
ajis02-88	13	13	channel	channel	ADJ
ajis02-88	13	14	e	e	NOUN
ajis02-88	13	15	-	-	NOUN
ajis02-88	13	16	commerce	commerce	NOUN
ajis02-88	13	17	theory	theory	NOUN
ajis02-88	13	18	can	can	AUX
ajis02-88	13	19	be	be	AUX
ajis02-88	13	20	made	make	VERB
ajis02-88	13	21	based	base	VERB
ajis02-88	13	22	on	on	ADP
ajis02-88	13	23	an	an	DET
ajis02-88	13	24	exemplar	exemplar	ADJ
ajis02-88	13	25	organisation	organisation	NOUN
ajis02-88	13	26	?	?	PUNCT
ajis02-88	13	27	”	"	PUNCT
ajis02-88	14	1	first	first	ADV
ajis02-88	14	2	we	we	PRON
ajis02-88	14	3	review	review	VERB
ajis02-88	14	4	the	the	DET
ajis02-88	14	5	literature	literature	NOUN
ajis02-88	14	6	with	with	ADP
ajis02-88	14	7	respect	respect	NOUN
ajis02-88	14	8	to	to	ADP
ajis02-88	14	9	existing	exist	VERB
ajis02-88	14	10	theory	theory	NOUN
ajis02-88	14	11	for	for	ADP
ajis02-88	14	12	success	success	NOUN
ajis02-88	14	13	factors	factor	NOUN
ajis02-88	14	14	in	in	ADP
ajis02-88	14	15	multi	multi	ADJ
ajis02-88	14	16	-	-	ADJ
ajis02-88	14	17	channel	channel	ADJ
ajis02-88	14	18	ecommerce	ecommerce	NOUN
ajis02-88	14	19	.	.	PUNCT
ajis02-88	15	1	next	next	ADV
ajis02-88	15	2	we	we	PRON
ajis02-88	15	3	present	present	VERB
ajis02-88	15	4	the	the	DET
ajis02-88	15	5	research	research	NOUN
ajis02-88	15	6	method	method	NOUN
ajis02-88	15	7	and	and	CCONJ
ajis02-88	15	8	results	result	NOUN
ajis02-88	15	9	.	.	PUNCT
ajis02-88	16	1	the	the	DET
ajis02-88	16	2	paper	paper	NOUN
ajis02-88	16	3	concludes	conclude	VERB
ajis02-88	16	4	with	with	ADP
ajis02-88	16	5	a	a	DET
ajis02-88	16	6	summary	summary	NOUN
ajis02-88	16	7	of	of	ADP
ajis02-88	16	8	the	the	DET
ajis02-88	16	9	findings	finding	NOUN
ajis02-88	16	10	,	,	PUNCT
ajis02-88	16	11	implications	implication	NOUN
ajis02-88	16	12	for	for	ADP
ajis02-88	16	13	future	future	ADJ
ajis02-88	16	14	research	research	NOUN
ajis02-88	16	15	,	,	PUNCT
ajis02-88	16	16	and	and	CCONJ
ajis02-88	16	17	contributions	contribution	NOUN
ajis02-88	16	18	of	of	ADP
ajis02-88	16	19	the	the	DET
ajis02-88	16	20	paper	paper	NOUN
ajis02-88	16	21	to	to	PART
ajis02-88	16	22	research	research	VERB
ajis02-88	16	23	and	and	CCONJ
ajis02-88	16	24	to	to	PART
ajis02-88	16	25	practice	practice	VERB
ajis02-88	16	26	.	.	PUNCT
ajis02-88	17	1	literature	literature	NOUN
ajis02-88	17	2	review	review	NOUN
ajis02-88	17	3	there	there	PRON
ajis02-88	17	4	has	have	AUX
ajis02-88	17	5	been	be	AUX
ajis02-88	17	6	much	much	ADJ
ajis02-88	17	7	research	research	NOUN
ajis02-88	17	8	on	on	ADP
ajis02-88	17	9	successful	successful	ADJ
ajis02-88	17	10	implementation	implementation	NOUN
ajis02-88	17	11	of	of	ADP
ajis02-88	17	12	e	e	NOUN
ajis02-88	17	13	-	-	NOUN
ajis02-88	17	14	commerce	commerce	NOUN
ajis02-88	17	15	into	into	ADP
ajis02-88	17	16	existing	exist	VERB
ajis02-88	17	17	organisations	organisation	NOUN
ajis02-88	17	18	(	(	PUNCT
ajis02-88	17	19	barua	barua	PROPN
ajis02-88	17	20	et	et	PROPN
ajis02-88	17	21	al	al	PROPN
ajis02-88	17	22	.	.	PROPN
ajis02-88	17	23	2001	2001	NUM
ajis02-88	17	24	;	;	PUNCT
ajis02-88	17	25	ghoshal	ghoshal	NOUN
ajis02-88	17	26	et	et	PROPN
ajis02-88	17	27	al	al	PROPN
ajis02-88	17	28	.	.	PROPN
ajis02-88	17	29	2002	2002	NUM
ajis02-88	17	30	;	;	PUNCT
ajis02-88	17	31	goersch	goersch	NOUN
ajis02-88	17	32	2002	2002	NUM
ajis02-88	17	33	;	;	PUNCT
ajis02-88	17	34	gulati	gulati	PROPN
ajis02-88	17	35	et	et	PROPN
ajis02-88	17	36	al	al	PROPN
ajis02-88	17	37	.	.	PROPN
ajis02-88	17	38	2002	2002	NUM
ajis02-88	17	39	;	;	PUNCT
ajis02-88	17	40	steinfield	steinfield	PROPN
ajis02-88	17	41	et	et	PROPN
ajis02-88	17	42	al	al	PROPN
ajis02-88	17	43	.	.	PROPN
ajis02-88	17	44	2002	2002	NUM
ajis02-88	17	45	;	;	PUNCT
ajis02-88	17	46	weill	weill	PROPN
ajis02-88	17	47	et	et	PROPN
ajis02-88	17	48	al	al	PROPN
ajis02-88	17	49	.	.	PROPN
ajis02-88	17	50	2002	2002	NUM
ajis02-88	17	51	;	;	PUNCT
ajis02-88	17	52	westerman	westerman	PROPN
ajis02-88	17	53	2002	2002	NUM
ajis02-88	17	54	;	;	PUNCT
ajis02-88	17	55	willcocks	willcock	NOUN
ajis02-88	17	56	et	et	PROPN
ajis02-88	17	57	al	al	PROPN
ajis02-88	17	58	.	.	PROPN
ajis02-88	17	59	2001a	2001a	NUM
ajis02-88	17	60	)	)	PUNCT
ajis02-88	17	61	.	.	PUNCT
ajis02-88	18	1	some	some	DET
ajis02-88	18	2	researchers	researcher	NOUN
ajis02-88	18	3	have	have	AUX
ajis02-88	18	4	approached	approach	VERB
ajis02-88	18	5	multi	multi	ADJ
ajis02-88	18	6	-	-	ADJ
ajis02-88	18	7	channel	channel	ADJ
ajis02-88	18	8	e	e	NOUN
ajis02-88	18	9	-	-	NOUN
ajis02-88	18	10	commerce	commerce	NOUN
ajis02-88	18	11	research	research	NOUN
ajis02-88	18	12	from	from	ADP
ajis02-88	18	13	the	the	DET
ajis02-88	18	14	perspective	perspective	NOUN
ajis02-88	18	15	of	of	ADP
ajis02-88	18	16	buyer	buyer	NOUN
ajis02-88	18	17	behaviour	behaviour	NOUN
ajis02-88	18	18	(	(	PUNCT
ajis02-88	18	19	balabanis	balabanis	PROPN
ajis02-88	18	20	ajis	ajis	AUX
ajis02-88	18	21	volume	volume	VERB
ajis02-88	18	22	12	12	NUM
ajis02-88	18	23	no	no	NOUN
ajis02-88	18	24	.	.	NOUN
ajis02-88	18	25	2	2	NUM
ajis02-88	18	26	may	may	PROPN
ajis02-88	18	27	2005	2005	NUM
ajis02-88	18	28	148	148	NUM
ajis02-88	18	29	et	et	NOUN
ajis02-88	18	30	al	al	PROPN
ajis02-88	18	31	.	.	PROPN
ajis02-88	18	32	2001	2001	NUM
ajis02-88	18	33	;	;	PUNCT
ajis02-88	19	1	kaufman	kaufman	PROPN
ajis02-88	19	2	-	-	PUNCT
ajis02-88	19	3	scarborough	scarborough	PROPN
ajis02-88	19	4	et	et	PROPN
ajis02-88	19	5	al	al	PROPN
ajis02-88	19	6	.	.	PROPN
ajis02-88	19	7	2002	2002	NUM
ajis02-88	19	8	;	;	PUNCT
ajis02-88	19	9	reardon	reardon	PROPN
ajis02-88	19	10	et	et	PROPN
ajis02-88	19	11	al	al	PROPN
ajis02-88	19	12	.	.	PROPN
ajis02-88	19	13	2002	2002	NUM
ajis02-88	19	14	)	)	PUNCT
ajis02-88	19	15	,	,	PUNCT
ajis02-88	19	16	while	while	SCONJ
ajis02-88	19	17	others	other	NOUN
ajis02-88	19	18	have	have	AUX
ajis02-88	19	19	focused	focus	VERB
ajis02-88	19	20	on	on	ADP
ajis02-88	19	21	internet	internet	NOUN
ajis02-88	19	22	strategy	strategy	NOUN
ajis02-88	19	23	(	(	PUNCT
ajis02-88	19	24	porter	porter	NOUN
ajis02-88	19	25	2001	2001	NUM
ajis02-88	19	26	;	;	PUNCT
ajis02-88	19	27	simons	simon	NOUN
ajis02-88	19	28	et	et	PROPN
ajis02-88	19	29	al	al	PROPN
ajis02-88	19	30	.	.	PROPN
ajis02-88	19	31	2002	2002	NUM
ajis02-88	19	32	)	)	PUNCT
ajis02-88	19	33	.	.	PUNCT
ajis02-88	20	1	based	base	VERB
ajis02-88	20	2	on	on	ADP
ajis02-88	20	3	this	this	DET
ajis02-88	20	4	research	research	NOUN
ajis02-88	20	5	we	we	PRON
ajis02-88	20	6	identified	identify	VERB
ajis02-88	20	7	a	a	DET
ajis02-88	20	8	number	number	NOUN
ajis02-88	20	9	of	of	ADP
ajis02-88	20	10	success	success	NOUN
ajis02-88	20	11	factors	factor	NOUN
ajis02-88	20	12	that	that	PRON
ajis02-88	20	13	we	we	PRON
ajis02-88	20	14	expected	expect	VERB
ajis02-88	20	15	to	to	PART
ajis02-88	20	16	be	be	AUX
ajis02-88	20	17	significant	significant	ADJ
ajis02-88	20	18	in	in	ADP
ajis02-88	20	19	our	our	PRON
ajis02-88	20	20	exemplar	exemplar	ADJ
ajis02-88	20	21	organisation	organisation	NOUN
ajis02-88	20	22	.	.	PUNCT
ajis02-88	21	1	in	in	ADP
ajis02-88	21	2	this	this	DET
ajis02-88	21	3	section	section	NOUN
ajis02-88	21	4	we	we	PRON
ajis02-88	21	5	identify	identify	VERB
ajis02-88	21	6	from	from	ADP
ajis02-88	21	7	the	the	DET
ajis02-88	21	8	literature	literature	NOUN
ajis02-88	21	9	success	success	NOUN
ajis02-88	21	10	factors	factor	NOUN
ajis02-88	21	11	(	(	PUNCT
ajis02-88	21	12	sfs	sfs	PROPN
ajis02-88	21	13	)	)	PUNCT
ajis02-88	21	14	for	for	ADP
ajis02-88	21	15	a	a	DET
ajis02-88	21	16	multi	multi	ADJ
ajis02-88	21	17	-	-	ADJ
ajis02-88	21	18	channel	channel	ADJ
ajis02-88	21	19	e	e	NOUN
ajis02-88	21	20	-	-	NOUN
ajis02-88	21	21	commerce	commerce	NOUN
ajis02-88	21	22	strategy	strategy	NOUN
ajis02-88	21	23	.	.	PUNCT
ajis02-88	22	1	from	from	ADP
ajis02-88	22	2	synthesis	synthesis	NOUN
ajis02-88	22	3	of	of	ADP
ajis02-88	22	4	literature	literature	NOUN
ajis02-88	22	5	discussing	discuss	VERB
ajis02-88	22	6	e	e	PROPN
ajis02-88	22	7	-	-	NOUN
ajis02-88	22	8	commerce	commerce	NOUN
ajis02-88	22	9	implementation	implementation	NOUN
ajis02-88	22	10	into	into	ADP
ajis02-88	22	11	the	the	DET
ajis02-88	22	12	organisation	organisation	NOUN
ajis02-88	22	13	,	,	PUNCT
ajis02-88	22	14	multi	multi	ADJ
ajis02-88	22	15	-	-	ADJ
ajis02-88	22	16	channel	channel	ADJ
ajis02-88	22	17	buyer	buyer	NOUN
ajis02-88	22	18	behaviour	behaviour	NOUN
ajis02-88	22	19	,	,	PUNCT
ajis02-88	22	20	and	and	CCONJ
ajis02-88	22	21	internet	internet	NOUN
ajis02-88	22	22	strategy	strategy	NOUN
ajis02-88	22	23	,	,	PUNCT
ajis02-88	22	24	six	six	NUM
ajis02-88	22	25	initial	initial	ADJ
ajis02-88	22	26	sfs	sfs	NOUN
ajis02-88	22	27	were	be	AUX
ajis02-88	22	28	discovered	discover	VERB
ajis02-88	22	29	:	:	PUNCT
ajis02-88	22	30	functional	functional	ADJ
ajis02-88	22	31	integration	integration	NOUN
ajis02-88	22	32	,	,	PUNCT
ajis02-88	22	33	channel	channel	NOUN
ajis02-88	22	34	synergy	synergy	NOUN
ajis02-88	22	35	,	,	PUNCT
ajis02-88	22	36	brand	brand	NOUN
ajis02-88	22	37	management	management	NOUN
ajis02-88	22	38	,	,	PUNCT
ajis02-88	22	39	information	information	NOUN
ajis02-88	22	40	management	management	NOUN
ajis02-88	22	41	,	,	PUNCT
ajis02-88	22	42	logistics	logistic	NOUN
ajis02-88	22	43	management	management	NOUN
ajis02-88	22	44	,	,	PUNCT
ajis02-88	22	45	and	and	CCONJ
ajis02-88	22	46	customer	customer	NOUN
ajis02-88	22	47	management	management	NOUN
ajis02-88	22	48	.	.	PUNCT
ajis02-88	23	1	following	follow	VERB
ajis02-88	23	2	our	our	PRON
ajis02-88	23	3	data	datum	NOUN
ajis02-88	23	4	gathering	gathering	NOUN
ajis02-88	23	5	,	,	PUNCT
ajis02-88	23	6	and	and	CCONJ
ajis02-88	23	7	additional	additional	ADJ
ajis02-88	23	8	,	,	PUNCT
ajis02-88	23	9	post	post	ADJ
ajis02-88	23	10	-	-	ADJ
ajis02-88	23	11	hoc	hoc	ADJ
ajis02-88	23	12	literature	literature	NOUN
ajis02-88	23	13	review	review	NOUN
ajis02-88	23	14	was	be	AUX
ajis02-88	23	15	carried	carry	VERB
ajis02-88	23	16	out	out	ADP
ajis02-88	23	17	to	to	PART
ajis02-88	23	18	further	far	ADV
ajis02-88	23	19	explain	explain	VERB
ajis02-88	23	20	our	our	PRON
ajis02-88	23	21	findings	finding	NOUN
ajis02-88	23	22	and	and	CCONJ
ajis02-88	23	23	provide	provide	VERB
ajis02-88	23	24	additional	additional	ADJ
ajis02-88	23	25	insights	insight	NOUN
ajis02-88	23	26	in	in	ADP
ajis02-88	23	27	areas	area	NOUN
ajis02-88	23	28	that	that	PRON
ajis02-88	23	29	our	our	PRON
ajis02-88	23	30	case	case	NOUN
ajis02-88	23	31	organisation	organisation	NOUN
ajis02-88	23	32	had	have	AUX
ajis02-88	23	33	identified	identify	VERB
ajis02-88	23	34	as	as	ADP
ajis02-88	23	35	important	important	ADJ
ajis02-88	23	36	to	to	ADP
ajis02-88	23	37	them	they	PRON
ajis02-88	23	38	.	.	PUNCT
ajis02-88	24	1	as	as	ADP
ajis02-88	24	2	a	a	DET
ajis02-88	24	3	result	result	NOUN
ajis02-88	24	4	of	of	ADP
ajis02-88	24	5	this	this	PRON
ajis02-88	24	6	,	,	PUNCT
ajis02-88	24	7	an	an	DET
ajis02-88	24	8	additional	additional	ADJ
ajis02-88	24	9	sf	sf	NOUN
ajis02-88	24	10	,	,	PUNCT
ajis02-88	24	11	active	active	ADJ
ajis02-88	24	12	scanning	scanning	NOUN
ajis02-88	24	13	,	,	PUNCT
ajis02-88	24	14	was	be	AUX
ajis02-88	24	15	added	add	VERB
ajis02-88	24	16	based	base	VERB
ajis02-88	24	17	on	on	ADP
ajis02-88	24	18	marketing	marketing	NOUN
ajis02-88	24	19	literature	literature	NOUN
ajis02-88	24	20	.	.	PUNCT
ajis02-88	25	1	sf1	sf1	PROPN
ajis02-88	25	2	:	:	PUNCT
ajis02-88	25	3	functional	functional	ADJ
ajis02-88	25	4	integration	integration	NOUN
ajis02-88	25	5	functional	functional	ADJ
ajis02-88	25	6	integration	integration	NOUN
ajis02-88	25	7	refers	refer	VERB
ajis02-88	25	8	to	to	ADP
ajis02-88	25	9	the	the	DET
ajis02-88	25	10	degree	degree	NOUN
ajis02-88	25	11	to	to	PART
ajis02-88	25	12	which	which	PRON
ajis02-88	25	13	channels	channel	NOUN
ajis02-88	25	14	share	share	VERB
ajis02-88	25	15	common	common	ADJ
ajis02-88	25	16	organisational	organisational	ADJ
ajis02-88	25	17	resources	resource	NOUN
ajis02-88	25	18	within	within	ADP
ajis02-88	25	19	a	a	DET
ajis02-88	25	20	multi	multi	ADJ
ajis02-88	25	21	-	-	ADJ
ajis02-88	25	22	channel	channel	ADJ
ajis02-88	25	23	environment	environment	NOUN
ajis02-88	25	24	.	.	PUNCT
ajis02-88	26	1	for	for	ADP
ajis02-88	26	2	example	example	NOUN
ajis02-88	26	3	,	,	PUNCT
ajis02-88	26	4	channels	channel	NOUN
ajis02-88	26	5	would	would	AUX
ajis02-88	26	6	share	share	VERB
ajis02-88	26	7	functional	functional	ADJ
ajis02-88	26	8	departments	department	NOUN
ajis02-88	26	9	such	such	ADJ
ajis02-88	26	10	as	as	ADP
ajis02-88	26	11	finance	finance	NOUN
ajis02-88	26	12	,	,	PUNCT
ajis02-88	26	13	marketing	marketing	NOUN
ajis02-88	26	14	,	,	PUNCT
ajis02-88	26	15	and	and	CCONJ
ajis02-88	26	16	logistics	logistic	NOUN
ajis02-88	26	17	.	.	PUNCT
ajis02-88	27	1	(	(	PUNCT
ajis02-88	27	2	barua	barua	PROPN
ajis02-88	27	3	et	et	PROPN
ajis02-88	27	4	al	al	PROPN
ajis02-88	27	5	.	.	PROPN
ajis02-88	27	6	2001	2001	NUM
ajis02-88	27	7	;	;	PUNCT
ajis02-88	27	8	goersch	goersch	PROPN
ajis02-88	27	9	2002	2002	NUM
ajis02-88	27	10	;	;	PUNCT
ajis02-88	27	11	lee	lee	PROPN
ajis02-88	27	12	et	et	PROPN
ajis02-88	27	13	al	al	PROPN
ajis02-88	27	14	.	.	PROPN
ajis02-88	27	15	2001	2001	NUM
ajis02-88	27	16	;	;	PUNCT
ajis02-88	27	17	schoenbachler	schoenbachler	PROPN
ajis02-88	27	18	et	et	PROPN
ajis02-88	27	19	al	al	PROPN
ajis02-88	27	20	.	.	PROPN
ajis02-88	27	21	2002	2002	NUM
ajis02-88	27	22	;	;	PUNCT
ajis02-88	27	23	steinfield	steinfield	PROPN
ajis02-88	27	24	et	et	PROPN
ajis02-88	27	25	al	al	PROPN
ajis02-88	27	26	.	.	PROPN
ajis02-88	27	27	2002	2002	NUM
ajis02-88	27	28	;	;	PUNCT
ajis02-88	27	29	willcocks	willcock	NOUN
ajis02-88	27	30	et	et	PROPN
ajis02-88	27	31	al	al	PROPN
ajis02-88	27	32	.	.	PROPN
ajis02-88	27	33	2001a	2001a	NUM
ajis02-88	27	34	)	)	PUNCT
ajis02-88	27	35	there	there	PRON
ajis02-88	27	36	is	be	VERB
ajis02-88	27	37	a	a	DET
ajis02-88	27	38	danger	danger	NOUN
ajis02-88	27	39	that	that	SCONJ
ajis02-88	27	40	,	,	PUNCT
ajis02-88	27	41	while	while	SCONJ
ajis02-88	27	42	achieving	achieve	VERB
ajis02-88	27	43	operational	operational	ADJ
ajis02-88	27	44	and	and	CCONJ
ajis02-88	27	45	marketing	marketing	NOUN
ajis02-88	27	46	efficiencies	efficiency	NOUN
ajis02-88	27	47	,	,	PUNCT
ajis02-88	27	48	functional	functional	ADJ
ajis02-88	27	49	integration	integration	NOUN
ajis02-88	27	50	can	can	AUX
ajis02-88	27	51	result	result	VERB
ajis02-88	27	52	in	in	ADP
ajis02-88	27	53	loss	loss	NOUN
ajis02-88	27	54	of	of	ADP
ajis02-88	27	55	freedom	freedom	NOUN
ajis02-88	27	56	and	and	CCONJ
ajis02-88	27	57	creativity	creativity	NOUN
ajis02-88	27	58	for	for	ADP
ajis02-88	27	59	business	business	NOUN
ajis02-88	27	60	units.(ghoshal	units.(ghoshal	SYM
ajis02-88	27	61	et	et	PROPN
ajis02-88	27	62	al	al	PROPN
ajis02-88	27	63	.	.	PROPN
ajis02-88	27	64	2002	2002	NUM
ajis02-88	27	65	;	;	PUNCT
ajis02-88	27	66	gulati	gulati	PROPN
ajis02-88	27	67	et	et	PROPN
ajis02-88	27	68	al	al	PROPN
ajis02-88	27	69	.	.	PROPN
ajis02-88	27	70	2002	2002	NUM
ajis02-88	27	71	;	;	PUNCT
ajis02-88	27	72	westerman	westerman	PROPN
ajis02-88	27	73	2002	2002	NUM
ajis02-88	27	74	)	)	PUNCT
ajis02-88	27	75	one	one	NUM
ajis02-88	27	76	way	way	NOUN
ajis02-88	27	77	to	to	PART
ajis02-88	27	78	prevent	prevent	VERB
ajis02-88	27	79	this	this	PRON
ajis02-88	27	80	is	be	AUX
ajis02-88	27	81	for	for	SCONJ
ajis02-88	27	82	business	business	NOUN
ajis02-88	27	83	units	unit	NOUN
ajis02-88	27	84	to	to	PART
ajis02-88	27	85	also	also	ADV
ajis02-88	27	86	share	share	VERB
ajis02-88	27	87	“	"	PUNCT
ajis02-88	27	88	emotional	emotional	ADJ
ajis02-88	27	89	integration	integration	NOUN
ajis02-88	27	90	”	"	PUNCT
ajis02-88	27	91	,	,	PUNCT
ajis02-88	27	92	that	that	ADV
ajis02-88	27	93	is	is	ADV
ajis02-88	27	94	,	,	PUNCT
ajis02-88	27	95	to	to	PART
ajis02-88	27	96	subscribe	subscribe	VERB
ajis02-88	27	97	to	to	ADP
ajis02-88	27	98	a	a	DET
ajis02-88	27	99	shared	share	VERB
ajis02-88	27	100	identity	identity	NOUN
ajis02-88	27	101	and	and	CCONJ
ajis02-88	27	102	meaning	meaning	NOUN
ajis02-88	27	103	(	(	PUNCT
ajis02-88	27	104	ghosal	ghosal	NOUN
ajis02-88	27	105	et	et	NOUN
ajis02-88	27	106	al	al	PROPN
ajis02-88	27	107	2002	2002	NUM
ajis02-88	27	108	)	)	PUNCT
ajis02-88	27	109	.	.	PUNCT
ajis02-88	28	1	this	this	PRON
ajis02-88	28	2	includes	include	VERB
ajis02-88	28	3	a	a	DET
ajis02-88	28	4	desire	desire	NOUN
ajis02-88	28	5	to	to	PART
ajis02-88	28	6	reach	reach	VERB
ajis02-88	28	7	common	common	ADJ
ajis02-88	28	8	goals	goal	NOUN
ajis02-88	28	9	supported	support	VERB
ajis02-88	28	10	by	by	ADP
ajis02-88	28	11	a	a	DET
ajis02-88	28	12	shared	share	VERB
ajis02-88	28	13	organisational	organisational	ADJ
ajis02-88	28	14	philosophy	philosophy	NOUN
ajis02-88	28	15	.	.	PUNCT
ajis02-88	29	1	in	in	ADP
ajis02-88	29	2	summary	summary	NOUN
ajis02-88	29	3	,	,	PUNCT
ajis02-88	29	4	functional	functional	ADJ
ajis02-88	29	5	integration	integration	NOUN
ajis02-88	29	6	is	be	AUX
ajis02-88	29	7	the	the	DET
ajis02-88	29	8	sharing	sharing	NOUN
ajis02-88	29	9	of	of	ADP
ajis02-88	29	10	organisational	organisational	ADJ
ajis02-88	29	11	resources	resource	NOUN
ajis02-88	29	12	across	across	ADP
ajis02-88	29	13	channels	channel	NOUN
ajis02-88	29	14	,	,	PUNCT
ajis02-88	29	15	ideally	ideally	ADV
ajis02-88	29	16	bound	bind	VERB
ajis02-88	29	17	by	by	ADP
ajis02-88	29	18	a	a	DET
ajis02-88	29	19	shared	share	VERB
ajis02-88	29	20	identity	identity	NOUN
ajis02-88	29	21	and	and	CCONJ
ajis02-88	29	22	organisational	organisational	ADJ
ajis02-88	29	23	philosophy	philosophy	NOUN
ajis02-88	29	24	.	.	PUNCT
ajis02-88	30	1	the	the	DET
ajis02-88	30	2	benefits	benefit	NOUN
ajis02-88	30	3	of	of	ADP
ajis02-88	30	4	functional	functional	ADJ
ajis02-88	30	5	integration	integration	NOUN
ajis02-88	30	6	are	be	AUX
ajis02-88	30	7	transferred	transfer	VERB
ajis02-88	30	8	to	to	ADP
ajis02-88	30	9	the	the	DET
ajis02-88	30	10	customer	customer	NOUN
ajis02-88	30	11	through	through	ADP
ajis02-88	30	12	channel	channel	NOUN
ajis02-88	30	13	synergy	synergy	NOUN
ajis02-88	30	14	.	.	PUNCT
ajis02-88	31	1	sf2	sf2	PROPN
ajis02-88	31	2	:	:	PUNCT
ajis02-88	31	3	channel	channel	PROPN
ajis02-88	31	4	synergy	synergy	NOUN
ajis02-88	31	5	channel	channel	NOUN
ajis02-88	31	6	synergy	synergy	NOUN
ajis02-88	31	7	is	be	AUX
ajis02-88	31	8	defined	define	VERB
ajis02-88	31	9	as	as	ADP
ajis02-88	31	10	the	the	DET
ajis02-88	31	11	degree	degree	NOUN
ajis02-88	31	12	to	to	PART
ajis02-88	31	13	which	which	PRON
ajis02-88	31	14	channels	channel	NOUN
ajis02-88	31	15	consistently	consistently	ADV
ajis02-88	31	16	provide	provide	VERB
ajis02-88	31	17	a	a	DET
ajis02-88	31	18	seamless	seamless	ADJ
ajis02-88	31	19	communication	communication	NOUN
ajis02-88	31	20	and	and	CCONJ
ajis02-88	31	21	purchasing	purchasing	NOUN
ajis02-88	31	22	experience	experience	NOUN
ajis02-88	31	23	for	for	ADP
ajis02-88	31	24	customers	customer	NOUN
ajis02-88	31	25	.	.	PUNCT
ajis02-88	32	1	(	(	PUNCT
ajis02-88	32	2	kaufman	kaufman	PROPN
ajis02-88	32	3	-	-	PUNCT
ajis02-88	32	4	scarborough	scarborough	PROPN
ajis02-88	32	5	et	et	PROPN
ajis02-88	32	6	al	al	PROPN
ajis02-88	32	7	.	.	PROPN
ajis02-88	32	8	2002	2002	NUM
ajis02-88	32	9	;	;	PUNCT
ajis02-88	32	10	porter	porter	NOUN
ajis02-88	32	11	2001	2001	NUM
ajis02-88	32	12	;	;	PUNCT
ajis02-88	32	13	reardon	reardon	PROPN
ajis02-88	32	14	et	et	PROPN
ajis02-88	32	15	al	al	PROPN
ajis02-88	32	16	.	.	PROPN
ajis02-88	32	17	2002	2002	NUM
ajis02-88	32	18	;	;	PUNCT
ajis02-88	32	19	schoenbachler	schoenbachler	PROPN
ajis02-88	32	20	et	et	PROPN
ajis02-88	32	21	al	al	PROPN
ajis02-88	32	22	.	.	PROPN
ajis02-88	32	23	2002	2002	NUM
ajis02-88	32	24	;	;	PUNCT
ajis02-88	32	25	simons	simon	NOUN
ajis02-88	32	26	et	et	PROPN
ajis02-88	32	27	al	al	PROPN
ajis02-88	32	28	.	.	PROPN
ajis02-88	32	29	2002	2002	NUM
ajis02-88	32	30	;	;	PUNCT
ajis02-88	32	31	steinfield	steinfield	PROPN
ajis02-88	32	32	et	et	PROPN
ajis02-88	32	33	al	al	PROPN
ajis02-88	32	34	.	.	PROPN
ajis02-88	32	35	2002	2002	NUM
ajis02-88	32	36	)	)	PUNCT
ajis02-88	32	37	.	.	PUNCT
ajis02-88	33	1	it	it	PRON
ajis02-88	33	2	implies	imply	VERB
ajis02-88	33	3	ease	ease	NOUN
ajis02-88	33	4	of	of	ADP
ajis02-88	33	5	movement	movement	NOUN
ajis02-88	33	6	across	across	ADP
ajis02-88	33	7	channels	channel	NOUN
ajis02-88	33	8	.	.	PUNCT
ajis02-88	34	1	for	for	ADP
ajis02-88	34	2	example	example	NOUN
ajis02-88	34	3	,	,	PUNCT
ajis02-88	34	4	the	the	DET
ajis02-88	34	5	internet	internet	NOUN
ajis02-88	34	6	becomes	become	VERB
ajis02-88	34	7	another	another	DET
ajis02-88	34	8	customer	customer	NOUN
ajis02-88	34	9	contact	contact	NOUN
ajis02-88	34	10	point	point	NOUN
ajis02-88	34	11	to	to	PART
ajis02-88	34	12	facilitate	facilitate	VERB
ajis02-88	34	13	the	the	DET
ajis02-88	34	14	overall	overall	ADJ
ajis02-88	34	15	purchasing	purchasing	NOUN
ajis02-88	34	16	experience	experience	NOUN
ajis02-88	34	17	,	,	PUNCT
ajis02-88	34	18	regardless	regardless	ADV
ajis02-88	34	19	of	of	ADP
ajis02-88	34	20	where	where	SCONJ
ajis02-88	34	21	the	the	DET
ajis02-88	34	22	final	final	ADJ
ajis02-88	34	23	transaction	transaction	NOUN
ajis02-88	34	24	takes	take	VERB
ajis02-88	34	25	place	place	NOUN
ajis02-88	34	26	(	(	PUNCT
ajis02-88	34	27	goersch	goersch	NOUN
ajis02-88	34	28	,	,	PUNCT
ajis02-88	34	29	2002	2002	NUM
ajis02-88	34	30	)	)	PUNCT
ajis02-88	34	31	.	.	PUNCT
ajis02-88	35	1	a	a	DET
ajis02-88	35	2	propensity	propensity	NOUN
ajis02-88	35	3	to	to	PART
ajis02-88	35	4	switch	switch	VERB
ajis02-88	35	5	channels	channel	NOUN
ajis02-88	35	6	creates	create	VERB
ajis02-88	35	7	synchronisation	synchronisation	NOUN
ajis02-88	35	8	problems	problem	NOUN
ajis02-88	35	9	for	for	ADP
ajis02-88	35	10	a	a	DET
ajis02-88	35	11	firm	firm	NOUN
ajis02-88	35	12	as	as	SCONJ
ajis02-88	35	13	customers	customer	NOUN
ajis02-88	35	14	expect	expect	VERB
ajis02-88	35	15	to	to	PART
ajis02-88	35	16	be	be	AUX
ajis02-88	35	17	recognised	recognise	VERB
ajis02-88	35	18	on	on	ADP
ajis02-88	35	19	each	each	DET
ajis02-88	35	20	channel	channel	NOUN
ajis02-88	35	21	.	.	PUNCT
ajis02-88	36	1	for	for	ADP
ajis02-88	36	2	example	example	NOUN
ajis02-88	36	3	,	,	PUNCT
ajis02-88	36	4	customers	customer	NOUN
ajis02-88	36	5	buying	buy	VERB
ajis02-88	36	6	on	on	ADP
ajis02-88	36	7	the	the	DET
ajis02-88	36	8	internet	internet	NOUN
ajis02-88	36	9	expect	expect	VERB
ajis02-88	36	10	to	to	PART
ajis02-88	36	11	be	be	AUX
ajis02-88	36	12	able	able	ADJ
ajis02-88	36	13	to	to	PART
ajis02-88	36	14	return	return	VERB
ajis02-88	36	15	goods	good	NOUN
ajis02-88	36	16	to	to	ADP
ajis02-88	36	17	the	the	DET
ajis02-88	36	18	physical	physical	ADJ
ajis02-88	36	19	store	store	NOUN
ajis02-88	36	20	.	.	PUNCT
ajis02-88	37	1	pricing	pricing	NOUN
ajis02-88	37	2	and	and	CCONJ
ajis02-88	37	3	inventory	inventory	NOUN
ajis02-88	37	4	information	information	NOUN
ajis02-88	37	5	must	must	AUX
ajis02-88	37	6	be	be	AUX
ajis02-88	37	7	consistent	consistent	ADJ
ajis02-88	37	8	across	across	ADP
ajis02-88	37	9	channels	channel	NOUN
ajis02-88	37	10	(	(	PUNCT
ajis02-88	37	11	day	day	NOUN
ajis02-88	37	12	et	et	PROPN
ajis02-88	37	13	al	al	PROPN
ajis02-88	37	14	.	.	PROPN
ajis02-88	37	15	2002	2002	NUM
ajis02-88	37	16	)	)	PUNCT
ajis02-88	37	17	.	.	PUNCT
ajis02-88	38	1	displaying	display	VERB
ajis02-88	38	2	lower	low	ADJ
ajis02-88	38	3	prices	price	NOUN
ajis02-88	38	4	on	on	ADP
ajis02-88	38	5	one	one	NUM
ajis02-88	38	6	channel	channel	NOUN
ajis02-88	38	7	may	may	AUX
ajis02-88	38	8	attract	attract	VERB
ajis02-88	38	9	customers	customer	NOUN
ajis02-88	38	10	to	to	ADP
ajis02-88	38	11	that	that	DET
ajis02-88	38	12	channel	channel	NOUN
ajis02-88	38	13	,	,	PUNCT
ajis02-88	38	14	but	but	CCONJ
ajis02-88	38	15	it	it	PRON
ajis02-88	38	16	carries	carry	VERB
ajis02-88	38	17	the	the	DET
ajis02-88	38	18	danger	danger	NOUN
ajis02-88	38	19	of	of	ADP
ajis02-88	38	20	inciting	incite	VERB
ajis02-88	38	21	resentment	resentment	NOUN
ajis02-88	38	22	from	from	ADP
ajis02-88	38	23	customers	customer	NOUN
ajis02-88	38	24	loyal	loyal	ADJ
ajis02-88	38	25	to	to	ADP
ajis02-88	38	26	another	another	DET
ajis02-88	38	27	channel	channel	NOUN
ajis02-88	38	28	.	.	PUNCT
ajis02-88	39	1	by	by	ADP
ajis02-88	39	2	maintaining	maintain	VERB
ajis02-88	39	3	channel	channel	NOUN
ajis02-88	39	4	consistency	consistency	NOUN
ajis02-88	39	5	,	,	PUNCT
ajis02-88	39	6	shoppers	shopper	NOUN
ajis02-88	39	7	are	be	AUX
ajis02-88	39	8	encouraged	encourage	VERB
ajis02-88	39	9	to	to	PART
ajis02-88	39	10	stay	stay	VERB
ajis02-88	39	11	with	with	ADP
ajis02-88	39	12	the	the	DET
ajis02-88	39	13	same	same	ADJ
ajis02-88	39	14	retailer	retailer	NOUN
ajis02-88	39	15	when	when	SCONJ
ajis02-88	39	16	they	they	PRON
ajis02-88	39	17	switch	switch	VERB
ajis02-88	39	18	channels	channel	NOUN
ajis02-88	39	19	(	(	PUNCT
ajis02-88	39	20	goersch	goersch	NOUN
ajis02-88	39	21	,	,	PUNCT
ajis02-88	39	22	2002	2002	NUM
ajis02-88	39	23	)	)	PUNCT
ajis02-88	39	24	.	.	PUNCT
ajis02-88	40	1	in	in	ADP
ajis02-88	40	2	summary	summary	NOUN
ajis02-88	40	3	,	,	PUNCT
ajis02-88	40	4	channel	channel	NOUN
ajis02-88	40	5	synergy	synergy	NOUN
ajis02-88	40	6	includes	include	VERB
ajis02-88	40	7	seamless	seamless	ADJ
ajis02-88	40	8	purchasing	purchasing	NOUN
ajis02-88	40	9	and	and	CCONJ
ajis02-88	40	10	communications	communication	NOUN
ajis02-88	40	11	experiences	experience	NOUN
ajis02-88	40	12	for	for	ADP
ajis02-88	40	13	customers	customer	NOUN
ajis02-88	40	14	and	and	CCONJ
ajis02-88	40	15	consistency	consistency	NOUN
ajis02-88	40	16	of	of	ADP
ajis02-88	40	17	pricing	pricing	NOUN
ajis02-88	40	18	across	across	ADP
ajis02-88	40	19	channels	channel	NOUN
ajis02-88	40	20	.	.	PUNCT
ajis02-88	41	1	sf3	sf3	PROPN
ajis02-88	41	2	:	:	PUNCT
ajis02-88	41	3	brand	brand	NOUN
ajis02-88	41	4	management	management	PROPN
ajis02-88	41	5	brand	brand	NOUN
ajis02-88	41	6	management	management	NOUN
ajis02-88	41	7	within	within	ADP
ajis02-88	41	8	the	the	DET
ajis02-88	41	9	context	context	NOUN
ajis02-88	41	10	of	of	ADP
ajis02-88	41	11	multi	multi	ADJ
ajis02-88	41	12	-	-	ADJ
ajis02-88	41	13	channel	channel	ADJ
ajis02-88	41	14	e	e	NOUN
ajis02-88	41	15	-	-	NOUN
ajis02-88	41	16	commerce	commerce	NOUN
ajis02-88	41	17	is	be	AUX
ajis02-88	41	18	defined	define	VERB
ajis02-88	41	19	as	as	ADP
ajis02-88	41	20	a	a	DET
ajis02-88	41	21	firm	firm	NOUN
ajis02-88	41	22	’s	’s	PART
ajis02-88	41	23	ability	ability	NOUN
ajis02-88	41	24	to	to	PART
ajis02-88	41	25	ajis	ajis	ADV
ajis02-88	41	26	volume	volume	VERB
ajis02-88	41	27	12	12	NUM
ajis02-88	41	28	no	no	NOUN
ajis02-88	41	29	.	.	NOUN
ajis02-88	41	30	2	2	NUM
ajis02-88	41	31	may	may	PROPN
ajis02-88	41	32	2005	2005	NUM
ajis02-88	41	33	149	149	NUM
ajis02-88	41	34	reinforce	reinforce	NOUN
ajis02-88	41	35	and	and	CCONJ
ajis02-88	41	36	leverage	leverage	VERB
ajis02-88	41	37	a	a	DET
ajis02-88	41	38	consistent	consistent	ADJ
ajis02-88	41	39	brand	brand	NOUN
ajis02-88	41	40	image	image	NOUN
ajis02-88	41	41	across	across	ADP
ajis02-88	41	42	channels	channel	NOUN
ajis02-88	41	43	.	.	PUNCT
ajis02-88	42	1	(	(	PUNCT
ajis02-88	42	2	bitner	bitner	NOUN
ajis02-88	42	3	et	et	PROPN
ajis02-88	42	4	al	al	PROPN
ajis02-88	42	5	.	.	PROPN
ajis02-88	42	6	2002	2002	NUM
ajis02-88	42	7	;	;	PUNCT
ajis02-88	42	8	goersch	goersch	NOUN
ajis02-88	42	9	2002	2002	NUM
ajis02-88	42	10	;	;	PUNCT
ajis02-88	42	11	kocas	kocas	PROPN
ajis02-88	42	12	2003	2003	NUM
ajis02-88	42	13	;	;	PUNCT
ajis02-88	42	14	willcocks	willcock	NOUN
ajis02-88	42	15	et	et	PROPN
ajis02-88	42	16	al	al	PROPN
ajis02-88	42	17	.	.	PROPN
ajis02-88	42	18	2001a	2001a	NUM
ajis02-88	42	19	)	)	PUNCT
ajis02-88	42	20	.	.	PUNCT
ajis02-88	43	1	multi	multi	ADJ
ajis02-88	43	2	-	-	ADJ
ajis02-88	43	3	channel	channel	ADJ
ajis02-88	43	4	firms	firm	NOUN
ajis02-88	43	5	have	have	VERB
ajis02-88	43	6	a	a	DET
ajis02-88	43	7	distinct	distinct	ADJ
ajis02-88	43	8	advantage	advantage	NOUN
ajis02-88	43	9	over	over	ADP
ajis02-88	43	10	single	single	ADJ
ajis02-88	43	11	channel	channel	NOUN
ajis02-88	43	12	firms	firm	NOUN
ajis02-88	43	13	by	by	ADP
ajis02-88	43	14	having	have	VERB
ajis02-88	43	15	more	more	ADJ
ajis02-88	43	16	interfaces	interface	NOUN
ajis02-88	43	17	with	with	ADP
ajis02-88	43	18	customers	customer	NOUN
ajis02-88	43	19	,	,	PUNCT
ajis02-88	43	20	allowing	allow	VERB
ajis02-88	43	21	increased	increase	VERB
ajis02-88	43	22	brand	brand	NOUN
ajis02-88	43	23	visibility	visibility	NOUN
ajis02-88	43	24	and	and	CCONJ
ajis02-88	43	25	economies	economy	NOUN
ajis02-88	43	26	of	of	ADP
ajis02-88	43	27	scale	scale	NOUN
ajis02-88	43	28	in	in	ADP
ajis02-88	43	29	advertising	advertising	NOUN
ajis02-88	43	30	.	.	PUNCT
ajis02-88	44	1	the	the	PRON
ajis02-88	44	2	more	more	ADV
ajis02-88	44	3	familiar	familiar	ADJ
ajis02-88	44	4	the	the	DET
ajis02-88	44	5	customer	customer	NOUN
ajis02-88	44	6	is	be	AUX
ajis02-88	44	7	with	with	ADP
ajis02-88	44	8	a	a	DET
ajis02-88	44	9	brand	brand	NOUN
ajis02-88	44	10	,	,	PUNCT
ajis02-88	44	11	the	the	PRON
ajis02-88	44	12	lower	low	ADJ
ajis02-88	44	13	the	the	DET
ajis02-88	44	14	perceived	perceive	VERB
ajis02-88	44	15	risk	risk	NOUN
ajis02-88	44	16	of	of	ADP
ajis02-88	44	17	purchasing	purchase	VERB
ajis02-88	44	18	across	across	ADP
ajis02-88	44	19	multiple	multiple	ADJ
ajis02-88	44	20	channels	channel	NOUN
ajis02-88	44	21	(	(	PUNCT
ajis02-88	44	22	schoenbachler	schoenbachler	NOUN
ajis02-88	44	23	et	et	PROPN
ajis02-88	44	24	al	al	PROPN
ajis02-88	44	25	.	.	PROPN
ajis02-88	44	26	2002	2002	NUM
ajis02-88	44	27	)	)	PUNCT
ajis02-88	44	28	.	.	PUNCT
ajis02-88	45	1	building	build	VERB
ajis02-88	45	2	a	a	DET
ajis02-88	45	3	strong	strong	ADJ
ajis02-88	45	4	service	service	NOUN
ajis02-88	45	5	brand	brand	NOUN
ajis02-88	45	6	requires	require	VERB
ajis02-88	45	7	a	a	DET
ajis02-88	45	8	track	track	NOUN
ajis02-88	45	9	record	record	NOUN
ajis02-88	45	10	of	of	ADP
ajis02-88	45	11	delivering	deliver	VERB
ajis02-88	45	12	on	on	ADP
ajis02-88	45	13	promises	promise	NOUN
ajis02-88	45	14	,	,	PUNCT
ajis02-88	45	15	for	for	ADP
ajis02-88	45	16	example	example	NOUN
ajis02-88	45	17	,	,	PUNCT
ajis02-88	45	18	meeting	meeting	NOUN
ajis02-88	45	19	promised	promise	VERB
ajis02-88	45	20	delivery	delivery	NOUN
ajis02-88	45	21	times	time	NOUN
ajis02-88	45	22	.	.	PUNCT
ajis02-88	46	1	reliability	reliability	NOUN
ajis02-88	46	2	across	across	ADP
ajis02-88	46	3	all	all	DET
ajis02-88	46	4	customer	customer	NOUN
ajis02-88	46	5	contacts	contact	NOUN
ajis02-88	46	6	is	be	AUX
ajis02-88	46	7	important	important	ADJ
ajis02-88	46	8	,	,	PUNCT
ajis02-88	46	9	because	because	SCONJ
ajis02-88	46	10	to	to	ADP
ajis02-88	46	11	the	the	DET
ajis02-88	46	12	customer	customer	NOUN
ajis02-88	46	13	,	,	PUNCT
ajis02-88	46	14	the	the	DET
ajis02-88	46	15	encounter	encounter	NOUN
ajis02-88	46	16	is	be	AUX
ajis02-88	46	17	the	the	DET
ajis02-88	46	18	service	service	NOUN
ajis02-88	46	19	(	(	PUNCT
ajis02-88	46	20	bitner	bitner	NOUN
ajis02-88	46	21	et	et	PROPN
ajis02-88	46	22	al	al	PROPN
ajis02-88	46	23	.	.	PROPN
ajis02-88	46	24	2000	2000	NUM
ajis02-88	46	25	)	)	PUNCT
ajis02-88	46	26	.	.	PUNCT
ajis02-88	47	1	in	in	ADP
ajis02-88	47	2	summary	summary	NOUN
ajis02-88	47	3	,	,	PUNCT
ajis02-88	47	4	brand	brand	NOUN
ajis02-88	47	5	management	management	NOUN
ajis02-88	47	6	includes	include	VERB
ajis02-88	47	7	portraying	portray	VERB
ajis02-88	47	8	a	a	DET
ajis02-88	47	9	consistent	consistent	ADJ
ajis02-88	47	10	brand	brand	NOUN
ajis02-88	47	11	image	image	NOUN
ajis02-88	47	12	,	,	PUNCT
ajis02-88	47	13	and	and	CCONJ
ajis02-88	47	14	a	a	DET
ajis02-88	47	15	track	track	NOUN
ajis02-88	47	16	record	record	NOUN
ajis02-88	47	17	of	of	ADP
ajis02-88	47	18	service	service	NOUN
ajis02-88	47	19	delivery	delivery	NOUN
ajis02-88	47	20	.	.	PUNCT
ajis02-88	48	1	sf4	sf4	NOUN
ajis02-88	48	2	:	:	PUNCT
ajis02-88	48	3	information	information	NOUN
ajis02-88	48	4	management	management	NOUN
ajis02-88	48	5	information	information	NOUN
ajis02-88	48	6	management	management	NOUN
ajis02-88	48	7	is	be	AUX
ajis02-88	48	8	defined	define	VERB
ajis02-88	48	9	as	as	ADP
ajis02-88	48	10	the	the	DET
ajis02-88	48	11	process	process	NOUN
ajis02-88	48	12	by	by	ADP
ajis02-88	48	13	which	which	PRON
ajis02-88	48	14	information	information	NOUN
ajis02-88	48	15	is	be	AUX
ajis02-88	48	16	collected	collect	VERB
ajis02-88	48	17	,	,	PUNCT
ajis02-88	48	18	stored	store	VERB
ajis02-88	48	19	,	,	PUNCT
ajis02-88	48	20	analysed	analyse	VERB
ajis02-88	48	21	,	,	PUNCT
ajis02-88	48	22	and	and	CCONJ
ajis02-88	48	23	applied	apply	VERB
ajis02-88	48	24	(	(	PUNCT
ajis02-88	48	25	willcocks	willcock	NOUN
ajis02-88	48	26	et	et	PROPN
ajis02-88	48	27	al	al	PROPN
ajis02-88	48	28	.	.	PROPN
ajis02-88	48	29	2001a	2001a	NUM
ajis02-88	48	30	)	)	PUNCT
ajis02-88	48	31	.	.	PUNCT
ajis02-88	49	1	good	good	ADJ
ajis02-88	49	2	information	information	NOUN
ajis02-88	49	3	management	management	NOUN
ajis02-88	49	4	is	be	AUX
ajis02-88	49	5	particularly	particularly	ADV
ajis02-88	49	6	important	important	ADJ
ajis02-88	49	7	in	in	ADP
ajis02-88	49	8	multi	multi	ADJ
ajis02-88	49	9	-	-	ADJ
ajis02-88	49	10	channel	channel	ADJ
ajis02-88	49	11	firms	firm	NOUN
ajis02-88	49	12	because	because	SCONJ
ajis02-88	49	13	of	of	ADP
ajis02-88	49	14	the	the	DET
ajis02-88	49	15	complexities	complexity	NOUN
ajis02-88	49	16	involved	involve	VERB
ajis02-88	49	17	in	in	ADP
ajis02-88	49	18	processing	processing	NOUN
ajis02-88	49	19	transactions	transaction	NOUN
ajis02-88	49	20	from	from	ADP
ajis02-88	49	21	multiple	multiple	ADJ
ajis02-88	49	22	sources	source	NOUN
ajis02-88	49	23	and	and	CCONJ
ajis02-88	49	24	the	the	DET
ajis02-88	49	25	need	need	NOUN
ajis02-88	49	26	for	for	ADP
ajis02-88	49	27	channel	channel	NOUN
ajis02-88	49	28	synergy	synergy	NOUN
ajis02-88	49	29	.	.	PUNCT
ajis02-88	50	1	this	this	PRON
ajis02-88	50	2	requires	require	VERB
ajis02-88	50	3	integration	integration	NOUN
ajis02-88	50	4	of	of	ADP
ajis02-88	50	5	information	information	NOUN
ajis02-88	50	6	systems	system	NOUN
ajis02-88	50	7	(	(	PUNCT
ajis02-88	50	8	barua	barua	PROPN
ajis02-88	50	9	et	et	PROPN
ajis02-88	50	10	al	al	PROPN
ajis02-88	50	11	.	.	PROPN
ajis02-88	50	12	2001	2001	NUM
ajis02-88	50	13	;	;	PUNCT
ajis02-88	50	14	weill	weill	PROPN
ajis02-88	50	15	et	et	PROPN
ajis02-88	50	16	al	al	PROPN
ajis02-88	50	17	.	.	PROPN
ajis02-88	50	18	2002	2002	NUM
ajis02-88	50	19	)	)	PUNCT
ajis02-88	50	20	.	.	PUNCT
ajis02-88	51	1	for	for	ADP
ajis02-88	51	2	b2c	b2c	NOUN
ajis02-88	51	3	business	business	NOUN
ajis02-88	51	4	models	model	NOUN
ajis02-88	51	5	,	,	PUNCT
ajis02-88	51	6	integration	integration	NOUN
ajis02-88	51	7	is	be	AUX
ajis02-88	51	8	needed	need	VERB
ajis02-88	51	9	in	in	ADP
ajis02-88	51	10	three	three	NUM
ajis02-88	51	11	areas	area	NOUN
ajis02-88	51	12	:	:	PUNCT
ajis02-88	51	13	application	application	NOUN
ajis02-88	51	14	infrastructure	infrastructure	NOUN
ajis02-88	51	15	(	(	PUNCT
ajis02-88	51	16	payment	payment	NOUN
ajis02-88	51	17	transaction	transaction	NOUN
ajis02-88	51	18	processing	processing	NOUN
ajis02-88	51	19	)	)	PUNCT
ajis02-88	51	20	,	,	PUNCT
ajis02-88	51	21	internal	internal	ADJ
ajis02-88	51	22	and	and	CCONJ
ajis02-88	51	23	external	external	ADJ
ajis02-88	51	24	communications	communication	NOUN
ajis02-88	51	25	infrastructure	infrastructure	NOUN
ajis02-88	51	26	,	,	PUNCT
ajis02-88	51	27	and	and	CCONJ
ajis02-88	51	28	it	it	PRON
ajis02-88	51	29	management	management	NOUN
ajis02-88	51	30	(	(	PUNCT
ajis02-88	51	31	weill	weill	PROPN
ajis02-88	51	32	et	et	PROPN
ajis02-88	51	33	al	al	PROPN
ajis02-88	51	34	,	,	PUNCT
ajis02-88	51	35	2002	2002	NUM
ajis02-88	51	36	)	)	PUNCT
ajis02-88	51	37	.	.	PUNCT
ajis02-88	52	1	investing	invest	VERB
ajis02-88	52	2	in	in	ADP
ajis02-88	52	3	an	an	DET
ajis02-88	52	4	integrated	integrate	VERB
ajis02-88	52	5	information	information	NOUN
ajis02-88	52	6	technology	technology	NOUN
ajis02-88	52	7	infrastructure	infrastructure	NOUN
ajis02-88	52	8	allows	allow	VERB
ajis02-88	52	9	up	up	ADP
ajis02-88	52	10	-	-	PUNCT
ajis02-88	52	11	to	to	ADP
ajis02-88	52	12	-	-	PUNCT
ajis02-88	52	13	date	date	NOUN
ajis02-88	52	14	customer	customer	NOUN
ajis02-88	52	15	data	datum	NOUN
ajis02-88	52	16	from	from	ADP
ajis02-88	52	17	any	any	DET
ajis02-88	52	18	channel	channel	NOUN
ajis02-88	52	19	to	to	PART
ajis02-88	52	20	be	be	AUX
ajis02-88	52	21	made	make	VERB
ajis02-88	52	22	available	available	ADJ
ajis02-88	52	23	through	through	ADP
ajis02-88	52	24	all	all	DET
ajis02-88	52	25	other	other	ADJ
ajis02-88	52	26	channels	channel	NOUN
ajis02-88	52	27	(	(	PUNCT
ajis02-88	52	28	goersch	goersch	NOUN
ajis02-88	52	29	,	,	PUNCT
ajis02-88	52	30	2002	2002	NUM
ajis02-88	52	31	)	)	PUNCT
ajis02-88	52	32	.	.	PUNCT
ajis02-88	53	1	furthermore	furthermore	ADV
ajis02-88	53	2	,	,	PUNCT
ajis02-88	53	3	it	it	PRON
ajis02-88	53	4	allows	allow	VERB
ajis02-88	53	5	organisations	organisation	NOUN
ajis02-88	53	6	to	to	PART
ajis02-88	53	7	track	track	VERB
ajis02-88	53	8	customer	customer	NOUN
ajis02-88	53	9	demand	demand	NOUN
ajis02-88	53	10	,	,	PUNCT
ajis02-88	53	11	thereby	thereby	ADV
ajis02-88	53	12	lowering	lower	VERB
ajis02-88	53	13	costs	cost	NOUN
ajis02-88	53	14	and	and	CCONJ
ajis02-88	53	15	improving	improve	VERB
ajis02-88	53	16	efficiency	efficiency	NOUN
ajis02-88	53	17	while	while	SCONJ
ajis02-88	53	18	enabling	enable	VERB
ajis02-88	53	19	accuracy	accuracy	NOUN
ajis02-88	53	20	and	and	CCONJ
ajis02-88	53	21	speed	speed	NOUN
ajis02-88	53	22	of	of	ADP
ajis02-88	53	23	order	order	NOUN
ajis02-88	53	24	fulfilment	fulfilment	NOUN
ajis02-88	53	25	(	(	PUNCT
ajis02-88	53	26	lee	lee	PROPN
ajis02-88	53	27	et	et	PROPN
ajis02-88	53	28	al	al	PROPN
ajis02-88	53	29	.	.	PROPN
ajis02-88	53	30	2001	2001	NUM
ajis02-88	53	31	)	)	PUNCT
ajis02-88	53	32	.	.	PUNCT
ajis02-88	54	1	information	information	NOUN
ajis02-88	54	2	captured	capture	VERB
ajis02-88	54	3	through	through	ADP
ajis02-88	54	4	multi	multi	ADJ
ajis02-88	54	5	-	-	ADJ
ajis02-88	54	6	channel	channel	ADJ
ajis02-88	54	7	shopping	shopping	NOUN
ajis02-88	54	8	is	be	AUX
ajis02-88	54	9	frequently	frequently	ADV
ajis02-88	54	10	used	use	VERB
ajis02-88	54	11	as	as	ADP
ajis02-88	54	12	a	a	DET
ajis02-88	54	13	basis	basis	NOUN
ajis02-88	54	14	for	for	ADP
ajis02-88	54	15	data	data	NOUN
ajis02-88	54	16	mining	mining	NOUN
ajis02-88	54	17	.	.	PUNCT
ajis02-88	55	1	information	information	NOUN
ajis02-88	55	2	from	from	ADP
ajis02-88	55	3	click	click	VERB
ajis02-88	55	4	stream	stream	NOUN
ajis02-88	55	5	data	datum	NOUN
ajis02-88	55	6	,	,	PUNCT
ajis02-88	55	7	catalogue	catalogue	NOUN
ajis02-88	55	8	addresses	address	NOUN
ajis02-88	55	9	,	,	PUNCT
ajis02-88	55	10	and	and	CCONJ
ajis02-88	55	11	purchasing	purchase	VERB
ajis02-88	55	12	information	information	NOUN
ajis02-88	55	13	can	can	AUX
ajis02-88	55	14	be	be	AUX
ajis02-88	55	15	used	use	VERB
ajis02-88	55	16	to	to	PART
ajis02-88	55	17	develop	develop	VERB
ajis02-88	55	18	automated	automate	VERB
ajis02-88	55	19	customer	customer	NOUN
ajis02-88	55	20	services	service	NOUN
ajis02-88	55	21	such	such	ADJ
ajis02-88	55	22	as	as	ADP
ajis02-88	55	23	adaptive	adaptive	ADJ
ajis02-88	55	24	profiling	profiling	NOUN
ajis02-88	55	25	,	,	PUNCT
ajis02-88	55	26	one	one	NUM
ajis02-88	55	27	-	-	PUNCT
ajis02-88	55	28	to	to	ADP
ajis02-88	55	29	-	-	PUNCT
ajis02-88	55	30	one	one	NUM
ajis02-88	55	31	marketing	marketing	NOUN
ajis02-88	55	32	techniques	technique	NOUN
ajis02-88	55	33	,	,	PUNCT
ajis02-88	55	34	and	and	CCONJ
ajis02-88	55	35	mass	mass	ADJ
ajis02-88	55	36	customisation	customisation	NOUN
ajis02-88	55	37	.	.	PUNCT
ajis02-88	56	1	in	in	ADP
ajis02-88	56	2	summary	summary	NOUN
ajis02-88	56	3	,	,	PUNCT
ajis02-88	56	4	good	good	ADJ
ajis02-88	56	5	information	information	NOUN
ajis02-88	56	6	management	management	NOUN
ajis02-88	56	7	involves	involve	VERB
ajis02-88	56	8	keeping	keep	VERB
ajis02-88	56	9	information	information	NOUN
ajis02-88	56	10	up	up	ADP
ajis02-88	56	11	-	-	PUNCT
ajis02-88	56	12	to	to	ADP
ajis02-88	56	13	-	-	PUNCT
ajis02-88	56	14	date	date	NOUN
ajis02-88	56	15	and	and	CCONJ
ajis02-88	56	16	consistent	consistent	ADJ
ajis02-88	56	17	across	across	ADP
ajis02-88	56	18	channels	channel	NOUN
ajis02-88	56	19	through	through	ADP
ajis02-88	56	20	integrated	integrate	VERB
ajis02-88	56	21	information	information	NOUN
ajis02-88	56	22	systems	system	NOUN
ajis02-88	56	23	.	.	PUNCT
ajis02-88	57	1	information	information	NOUN
ajis02-88	57	2	captured	capture	VERB
ajis02-88	57	3	from	from	ADP
ajis02-88	57	4	multi	multi	ADJ
ajis02-88	57	5	-	-	ADJ
ajis02-88	57	6	channel	channel	ADJ
ajis02-88	57	7	shoppers	shopper	NOUN
ajis02-88	57	8	can	can	AUX
ajis02-88	57	9	be	be	AUX
ajis02-88	57	10	used	use	VERB
ajis02-88	57	11	to	to	PART
ajis02-88	57	12	develop	develop	VERB
ajis02-88	57	13	a	a	DET
ajis02-88	57	14	range	range	NOUN
ajis02-88	57	15	of	of	ADP
ajis02-88	57	16	automated	automate	VERB
ajis02-88	57	17	services	service	NOUN
ajis02-88	57	18	.	.	PUNCT
ajis02-88	58	1	internally	internally	ADV
ajis02-88	58	2	,	,	PUNCT
ajis02-88	58	3	integrated	integrate	VERB
ajis02-88	58	4	information	information	NOUN
ajis02-88	58	5	systems	system	NOUN
ajis02-88	58	6	are	be	AUX
ajis02-88	58	7	required	require	VERB
ajis02-88	58	8	to	to	PART
ajis02-88	58	9	support	support	VERB
ajis02-88	58	10	logistics	logistic	NOUN
ajis02-88	58	11	management	management	NOUN
ajis02-88	58	12	.	.	PUNCT
ajis02-88	59	1	sf5	sf5	ADJ
ajis02-88	59	2	:	:	PUNCT
ajis02-88	59	3	logistics	logistic	NOUN
ajis02-88	59	4	management	management	NOUN
ajis02-88	59	5	logistics	logistic	NOUN
ajis02-88	59	6	in	in	ADP
ajis02-88	59	7	a	a	DET
ajis02-88	59	8	multi	multi	ADJ
ajis02-88	59	9	-	-	ADJ
ajis02-88	59	10	channel	channel	ADJ
ajis02-88	59	11	strategy	strategy	NOUN
ajis02-88	59	12	involves	involve	VERB
ajis02-88	59	13	the	the	DET
ajis02-88	59	14	ability	ability	NOUN
ajis02-88	59	15	to	to	PART
ajis02-88	59	16	effectively	effectively	ADV
ajis02-88	59	17	and	and	CCONJ
ajis02-88	59	18	efficiently	efficiently	ADV
ajis02-88	59	19	fulfil	fulfil	NOUN
ajis02-88	59	20	orders	order	NOUN
ajis02-88	59	21	arising	arise	VERB
ajis02-88	59	22	from	from	ADP
ajis02-88	59	23	multiple	multiple	ADJ
ajis02-88	59	24	sources	source	NOUN
ajis02-88	59	25	.	.	PUNCT
ajis02-88	60	1	order	order	NOUN
ajis02-88	60	2	fulfilment	fulfilment	NOUN
ajis02-88	60	3	from	from	ADP
ajis02-88	60	4	channels	channel	NOUN
ajis02-88	60	5	other	other	ADJ
ajis02-88	60	6	than	than	ADP
ajis02-88	60	7	a	a	DET
ajis02-88	60	8	physical	physical	ADJ
ajis02-88	60	9	retail	retail	ADJ
ajis02-88	60	10	store	store	NOUN
ajis02-88	60	11	is	be	AUX
ajis02-88	60	12	the	the	DET
ajis02-88	60	13	most	most	ADV
ajis02-88	60	14	expensive	expensive	ADJ
ajis02-88	60	15	and	and	CCONJ
ajis02-88	60	16	critical	critical	ADJ
ajis02-88	60	17	operation	operation	NOUN
ajis02-88	60	18	for	for	ADP
ajis02-88	60	19	multi	multi	ADJ
ajis02-88	60	20	-	-	ADJ
ajis02-88	60	21	channel	channel	ADJ
ajis02-88	60	22	retailers	retailer	NOUN
ajis02-88	60	23	(	(	PUNCT
ajis02-88	60	24	lee	lee	PROPN
ajis02-88	60	25	et	et	PROPN
ajis02-88	60	26	al	al	PROPN
ajis02-88	60	27	.	.	PROPN
ajis02-88	60	28	2001	2001	NUM
ajis02-88	60	29	;	;	PUNCT
ajis02-88	60	30	pyke	pyke	NOUN
ajis02-88	60	31	et	et	PROPN
ajis02-88	60	32	al	al	PROPN
ajis02-88	60	33	.	.	PROPN
ajis02-88	60	34	2001	2001	NUM
ajis02-88	60	35	)	)	PUNCT
ajis02-88	60	36	.	.	PUNCT
ajis02-88	61	1	the	the	DET
ajis02-88	61	2	process	process	NOUN
ajis02-88	61	3	must	must	AUX
ajis02-88	61	4	be	be	AUX
ajis02-88	61	5	matched	match	VERB
ajis02-88	61	6	to	to	ADP
ajis02-88	61	7	the	the	DET
ajis02-88	61	8	product	product	NOUN
ajis02-88	61	9	,	,	PUNCT
ajis02-88	61	10	the	the	DET
ajis02-88	61	11	industry	industry	NOUN
ajis02-88	61	12	,	,	PUNCT
ajis02-88	61	13	and	and	CCONJ
ajis02-88	61	14	the	the	DET
ajis02-88	61	15	business	business	NOUN
ajis02-88	61	16	environment	environment	NOUN
ajis02-88	61	17	.	.	PUNCT
ajis02-88	62	1	large	large	ADJ
ajis02-88	62	2	or	or	CCONJ
ajis02-88	62	3	heavy	heavy	ADJ
ajis02-88	62	4	products	product	NOUN
ajis02-88	62	5	sold	sell	VERB
ajis02-88	62	6	through	through	ADP
ajis02-88	62	7	channels	channel	NOUN
ajis02-88	62	8	that	that	PRON
ajis02-88	62	9	require	require	VERB
ajis02-88	62	10	a	a	DET
ajis02-88	62	11	firm	firm	NOUN
ajis02-88	62	12	to	to	PART
ajis02-88	62	13	make	make	VERB
ajis02-88	62	14	delivery	delivery	NOUN
ajis02-88	62	15	put	put	VERB
ajis02-88	62	16	pressure	pressure	NOUN
ajis02-88	62	17	on	on	ADP
ajis02-88	62	18	profit	profit	NOUN
ajis02-88	62	19	margins	margin	NOUN
ajis02-88	62	20	.	.	PUNCT
ajis02-88	63	1	similarly	similarly	ADV
ajis02-88	63	2	,	,	PUNCT
ajis02-88	63	3	delivery	delivery	NOUN
ajis02-88	63	4	of	of	ADP
ajis02-88	63	5	small	small	ADJ
ajis02-88	63	6	orders	order	NOUN
ajis02-88	63	7	or	or	CCONJ
ajis02-88	63	8	low	low	ADJ
ajis02-88	63	9	value	value	NOUN
ajis02-88	63	10	orders	order	NOUN
ajis02-88	63	11	can	can	AUX
ajis02-88	63	12	squeeze	squeeze	VERB
ajis02-88	63	13	margins	margin	NOUN
ajis02-88	63	14	.	.	PUNCT
ajis02-88	64	1	by	by	ADP
ajis02-88	64	2	contrast	contrast	NOUN
ajis02-88	64	3	,	,	PUNCT
ajis02-88	64	4	products	product	NOUN
ajis02-88	64	5	that	that	PRON
ajis02-88	64	6	can	can	AUX
ajis02-88	64	7	be	be	AUX
ajis02-88	64	8	digitalised	digitalise	VERB
ajis02-88	64	9	such	such	ADJ
ajis02-88	64	10	as	as	ADP
ajis02-88	64	11	music	music	NOUN
ajis02-88	64	12	and	and	CCONJ
ajis02-88	64	13	software	software	NOUN
ajis02-88	64	14	can	can	AUX
ajis02-88	64	15	be	be	AUX
ajis02-88	64	16	delivered	deliver	VERB
ajis02-88	64	17	over	over	ADP
ajis02-88	64	18	the	the	DET
ajis02-88	64	19	internet	internet	NOUN
ajis02-88	64	20	at	at	ADP
ajis02-88	64	21	much	much	ADV
ajis02-88	64	22	lower	low	ADJ
ajis02-88	64	23	costs	cost	NOUN
ajis02-88	64	24	than	than	ADP
ajis02-88	64	25	distribution	distribution	NOUN
ajis02-88	64	26	of	of	ADP
ajis02-88	64	27	hard	hard	ADJ
ajis02-88	64	28	copies	copy	NOUN
ajis02-88	64	29	.	.	PUNCT
ajis02-88	65	1	in	in	ADP
ajis02-88	65	2	summary	summary	NOUN
ajis02-88	65	3	,	,	PUNCT
ajis02-88	65	4	logistics	logistic	NOUN
ajis02-88	65	5	management	management	NOUN
ajis02-88	65	6	involves	involve	VERB
ajis02-88	65	7	the	the	DET
ajis02-88	65	8	ability	ability	NOUN
ajis02-88	65	9	to	to	PART
ajis02-88	65	10	process	process	VERB
ajis02-88	65	11	orders	order	NOUN
ajis02-88	65	12	from	from	ADP
ajis02-88	65	13	multiple	multiple	ADJ
ajis02-88	65	14	sources	source	NOUN
ajis02-88	65	15	,	,	PUNCT
ajis02-88	65	16	and	and	CCONJ
ajis02-88	65	17	to	to	PART
ajis02-88	65	18	provide	provide	VERB
ajis02-88	65	19	an	an	DET
ajis02-88	65	20	efficient	efficient	ADJ
ajis02-88	65	21	logistics	logistic	NOUN
ajis02-88	65	22	function	function	NOUN
ajis02-88	65	23	to	to	PART
ajis02-88	65	24	manage	manage	VERB
ajis02-88	65	25	the	the	DET
ajis02-88	65	26	cost	cost	NOUN
ajis02-88	65	27	of	of	ADP
ajis02-88	65	28	delivery	delivery	NOUN
ajis02-88	65	29	.	.	PUNCT
ajis02-88	66	1	ajis	ajis	ADV
ajis02-88	66	2	volume	volume	VERB
ajis02-88	66	3	12	12	NUM
ajis02-88	66	4	no	no	NOUN
ajis02-88	66	5	.	.	NOUN
ajis02-88	66	6	2	2	NUM
ajis02-88	66	7	may	may	PROPN
ajis02-88	66	8	2005	2005	NUM
ajis02-88	66	9	150	150	NUM
ajis02-88	66	10	sf	sf	NOUN
ajis02-88	66	11	6	6	NUM
ajis02-88	66	12	:	:	PUNCT
ajis02-88	66	13	customer	customer	NOUN
ajis02-88	66	14	management	management	NOUN
ajis02-88	66	15	customer	customer	NOUN
ajis02-88	66	16	management	management	NOUN
ajis02-88	66	17	is	be	AUX
ajis02-88	66	18	a	a	DET
ajis02-88	66	19	firm	firm	NOUN
ajis02-88	66	20	’s	’s	PART
ajis02-88	66	21	ability	ability	NOUN
ajis02-88	66	22	to	to	PART
ajis02-88	66	23	manage	manage	VERB
ajis02-88	66	24	customer	customer	NOUN
ajis02-88	66	25	relationships	relationship	NOUN
ajis02-88	66	26	,	,	PUNCT
ajis02-88	66	27	process	process	NOUN
ajis02-88	66	28	customer	customer	NOUN
ajis02-88	66	29	information	information	NOUN
ajis02-88	66	30	,	,	PUNCT
ajis02-88	66	31	and	and	CCONJ
ajis02-88	66	32	offer	offer	VERB
ajis02-88	66	33	customer	customer	NOUN
ajis02-88	66	34	service	service	NOUN
ajis02-88	66	35	in	in	ADP
ajis02-88	66	36	a	a	DET
ajis02-88	66	37	manner	manner	NOUN
ajis02-88	66	38	likely	likely	ADJ
ajis02-88	66	39	to	to	PART
ajis02-88	66	40	foster	foster	VERB
ajis02-88	66	41	and	and	CCONJ
ajis02-88	66	42	retain	retain	VERB
ajis02-88	66	43	customer	customer	NOUN
ajis02-88	66	44	loyalty	loyalty	NOUN
ajis02-88	66	45	(	(	PUNCT
ajis02-88	66	46	barua	barua	PROPN
ajis02-88	66	47	et	et	PROPN
ajis02-88	66	48	al	al	PROPN
ajis02-88	66	49	.	.	PROPN
ajis02-88	66	50	2001	2001	NUM
ajis02-88	66	51	;	;	PUNCT
ajis02-88	67	1	kaufman	kaufman	PROPN
ajis02-88	67	2	-	-	PUNCT
ajis02-88	67	3	scarborough	scarborough	PROPN
ajis02-88	67	4	et	et	PROPN
ajis02-88	67	5	al	al	PROPN
ajis02-88	67	6	.	.	PROPN
ajis02-88	67	7	2002	2002	NUM
ajis02-88	67	8	;	;	PUNCT
ajis02-88	67	9	lee	lee	PROPN
ajis02-88	67	10	et	et	PROPN
ajis02-88	67	11	al	al	PROPN
ajis02-88	67	12	.	.	PROPN
ajis02-88	67	13	2001	2001	NUM
ajis02-88	67	14	;	;	PUNCT
ajis02-88	67	15	schoenbachler	schoenbachler	PROPN
ajis02-88	67	16	et	et	PROPN
ajis02-88	67	17	al	al	PROPN
ajis02-88	67	18	.	.	PROPN
ajis02-88	67	19	2002	2002	NUM
ajis02-88	67	20	;	;	PUNCT
ajis02-88	67	21	simons	simon	NOUN
ajis02-88	67	22	et	et	PROPN
ajis02-88	67	23	al	al	PROPN
ajis02-88	67	24	.	.	PROPN
ajis02-88	67	25	2002	2002	NUM
ajis02-88	67	26	)	)	PUNCT
ajis02-88	67	27	.	.	PUNCT
ajis02-88	68	1	buywell	buywell	PROPN
ajis02-88	68	2	went	go	VERB
ajis02-88	68	3	beyond	beyond	ADP
ajis02-88	68	4	the	the	DET
ajis02-88	68	5	descriptions	description	NOUN
ajis02-88	68	6	of	of	ADP
ajis02-88	68	7	best	good	ADJ
ajis02-88	68	8	practice	practice	NOUN
ajis02-88	68	9	customer	customer	NOUN
ajis02-88	68	10	management	management	NOUN
ajis02-88	68	11	in	in	ADP
ajis02-88	68	12	the	the	DET
ajis02-88	68	13	literature	literature	NOUN
ajis02-88	68	14	.	.	PUNCT
ajis02-88	69	1	this	this	PRON
ajis02-88	69	2	led	lead	VERB
ajis02-88	69	3	us	we	PRON
ajis02-88	69	4	to	to	PART
ajis02-88	69	5	carry	carry	VERB
ajis02-88	69	6	out	out	ADP
ajis02-88	69	7	a	a	DET
ajis02-88	69	8	post	post	ADJ
ajis02-88	69	9	-	-	ADJ
ajis02-88	69	10	hoc	hoc	ADJ
ajis02-88	69	11	literature	literature	NOUN
ajis02-88	69	12	search	search	NOUN
ajis02-88	69	13	to	to	PART
ajis02-88	69	14	assist	assist	VERB
ajis02-88	69	15	in	in	ADP
ajis02-88	69	16	further	far	ADV
ajis02-88	69	17	explaining	explain	VERB
ajis02-88	69	18	this	this	DET
ajis02-88	69	19	dimension	dimension	NOUN
ajis02-88	69	20	,	,	PUNCT
ajis02-88	69	21	and	and	CCONJ
ajis02-88	69	22	to	to	PART
ajis02-88	69	23	propose	propose	VERB
ajis02-88	69	24	the	the	DET
ajis02-88	69	25	additional	additional	ADJ
ajis02-88	69	26	factor	factor	NOUN
ajis02-88	69	27	described	describe	VERB
ajis02-88	69	28	as	as	ADP
ajis02-88	69	29	“	"	PUNCT
ajis02-88	69	30	active	active	ADJ
ajis02-88	69	31	scanning	scanning	NOUN
ajis02-88	69	32	”	"	PUNCT
ajis02-88	69	33	.	.	PUNCT
ajis02-88	70	1	literature	literature	NOUN
ajis02-88	70	2	also	also	ADV
ajis02-88	70	3	suggested	suggest	VERB
ajis02-88	70	4	that	that	SCONJ
ajis02-88	70	5	there	there	PRON
ajis02-88	70	6	would	would	AUX
ajis02-88	70	7	be	be	AUX
ajis02-88	70	8	particular	particular	ADJ
ajis02-88	70	9	challenges	challenge	NOUN
ajis02-88	70	10	in	in	ADP
ajis02-88	70	11	customer	customer	NOUN
ajis02-88	70	12	management	management	NOUN
ajis02-88	70	13	,	,	PUNCT
ajis02-88	70	14	particularly	particularly	ADV
ajis02-88	70	15	for	for	ADP
ajis02-88	70	16	the	the	DET
ajis02-88	70	17	remote	remote	ADJ
ajis02-88	70	18	channels	channel	NOUN
ajis02-88	70	19	,	,	PUNCT
ajis02-88	70	20	because	because	SCONJ
ajis02-88	70	21	buywell	buywell	PROPN
ajis02-88	70	22	’s	’s	PART
ajis02-88	70	23	products	product	NOUN
ajis02-88	70	24	are	be	AUX
ajis02-88	70	25	mostly	mostly	ADV
ajis02-88	70	26	non	non	ADJ
ajis02-88	70	27	-	-	ADJ
ajis02-88	70	28	commoditised	commoditised	ADJ
ajis02-88	70	29	items	item	NOUN
ajis02-88	70	30	such	such	ADJ
ajis02-88	70	31	as	as	ADP
ajis02-88	70	32	clothing	clothing	NOUN
ajis02-88	70	33	and	and	CCONJ
ajis02-88	70	34	home	home	NOUN
ajis02-88	70	35	-	-	PUNCT
ajis02-88	70	36	wares	ware	NOUN
ajis02-88	70	37	.	.	PUNCT
ajis02-88	71	1	it	it	PRON
ajis02-88	71	2	has	have	AUX
ajis02-88	71	3	been	be	AUX
ajis02-88	71	4	suggested	suggest	VERB
ajis02-88	71	5	that	that	SCONJ
ajis02-88	71	6	these	these	DET
ajis02-88	71	7	products	product	NOUN
ajis02-88	71	8	often	often	ADV
ajis02-88	71	9	require	require	VERB
ajis02-88	71	10	personalised	personalised	ADJ
ajis02-88	71	11	selling	selling	NOUN
ajis02-88	71	12	;	;	PUNCT
ajis02-88	71	13	the	the	DET
ajis02-88	71	14	process	process	NOUN
ajis02-88	71	15	of	of	ADP
ajis02-88	71	16	identifying	identify	VERB
ajis02-88	71	17	customer	customer	NOUN
ajis02-88	71	18	needs	need	NOUN
ajis02-88	71	19	and	and	CCONJ
ajis02-88	71	20	helping	help	VERB
ajis02-88	71	21	people	people	NOUN
ajis02-88	71	22	find	find	VERB
ajis02-88	71	23	products	product	NOUN
ajis02-88	71	24	to	to	PART
ajis02-88	71	25	meet	meet	VERB
ajis02-88	71	26	their	their	PRON
ajis02-88	71	27	needs	need	NOUN
ajis02-88	71	28	.	.	PUNCT
ajis02-88	72	1	lack	lack	NOUN
ajis02-88	72	2	of	of	ADP
ajis02-88	72	3	opportunity	opportunity	NOUN
ajis02-88	72	4	for	for	ADP
ajis02-88	72	5	personal	personal	ADJ
ajis02-88	72	6	selling	selling	NOUN
ajis02-88	72	7	is	be	AUX
ajis02-88	72	8	considered	consider	VERB
ajis02-88	72	9	a	a	DET
ajis02-88	72	10	limitation	limitation	NOUN
ajis02-88	72	11	for	for	ADP
ajis02-88	72	12	selling	sell	VERB
ajis02-88	72	13	experience	experience	NOUN
ajis02-88	72	14	goods	good	NOUN
ajis02-88	72	15	remotely	remotely	ADV
ajis02-88	72	16	(	(	PUNCT
ajis02-88	72	17	schneider	schneider	NOUN
ajis02-88	72	18	et	et	PROPN
ajis02-88	72	19	al	al	PROPN
ajis02-88	72	20	.	.	PROPN
ajis02-88	72	21	2001	2001	NUM
ajis02-88	72	22	)	)	PUNCT
ajis02-88	72	23	.	.	PUNCT
ajis02-88	73	1	we	we	PRON
ajis02-88	73	2	were	be	AUX
ajis02-88	73	3	interested	interested	ADJ
ajis02-88	73	4	in	in	ADP
ajis02-88	73	5	exploring	explore	VERB
ajis02-88	73	6	how	how	SCONJ
ajis02-88	73	7	our	our	PRON
ajis02-88	73	8	case	case	NOUN
ajis02-88	73	9	organisation	organisation	NOUN
ajis02-88	73	10	had	have	AUX
ajis02-88	73	11	managed	manage	VERB
ajis02-88	73	12	this	this	DET
ajis02-88	73	13	limitation	limitation	NOUN
ajis02-88	73	14	.	.	PUNCT
ajis02-88	74	1	company	company	NOUN
ajis02-88	74	2	profits	profit	NOUN
ajis02-88	74	3	can	can	AUX
ajis02-88	74	4	be	be	AUX
ajis02-88	74	5	dramatically	dramatically	ADV
ajis02-88	74	6	increased	increase	VERB
ajis02-88	74	7	from	from	ADP
ajis02-88	74	8	small	small	ADJ
ajis02-88	74	9	increases	increase	NOUN
ajis02-88	74	10	in	in	ADP
ajis02-88	74	11	customer	customer	NOUN
ajis02-88	74	12	retention	retention	NOUN
ajis02-88	74	13	rates	rate	NOUN
ajis02-88	74	14	(	(	PUNCT
ajis02-88	74	15	reichheld	reichheld	NOUN
ajis02-88	74	16	,	,	PUNCT
ajis02-88	74	17	1996	1996	NUM
ajis02-88	74	18	cited	cite	VERB
ajis02-88	74	19	in	in	ADP
ajis02-88	74	20	(	(	PUNCT
ajis02-88	74	21	winer	winer	NOUN
ajis02-88	74	22	2001	2001	NUM
ajis02-88	74	23	)	)	PUNCT
ajis02-88	74	24	)	)	PUNCT
ajis02-88	74	25	.	.	PUNCT
ajis02-88	75	1	to	to	PART
ajis02-88	75	2	increase	increase	VERB
ajis02-88	75	3	retention	retention	NOUN
ajis02-88	75	4	rates	rate	NOUN
ajis02-88	75	5	,	,	PUNCT
ajis02-88	75	6	firms	firm	NOUN
ajis02-88	75	7	must	must	AUX
ajis02-88	75	8	build	build	VERB
ajis02-88	75	9	strong	strong	ADJ
ajis02-88	75	10	relationships	relationship	NOUN
ajis02-88	75	11	with	with	ADP
ajis02-88	75	12	customers	customer	NOUN
ajis02-88	75	13	based	base	VERB
ajis02-88	75	14	upon	upon	SCONJ
ajis02-88	75	15	understanding	understanding	NOUN
ajis02-88	75	16	who	who	PRON
ajis02-88	75	17	their	their	PRON
ajis02-88	75	18	customers	customer	NOUN
ajis02-88	75	19	are	be	AUX
ajis02-88	75	20	and	and	CCONJ
ajis02-88	75	21	what	what	PRON
ajis02-88	75	22	they	they	PRON
ajis02-88	75	23	want	want	VERB
ajis02-88	75	24	.	.	PUNCT
ajis02-88	76	1	a	a	DET
ajis02-88	76	2	multi	multi	ADJ
ajis02-88	76	3	-	-	ADJ
ajis02-88	76	4	channel	channel	ADJ
ajis02-88	76	5	strategy	strategy	NOUN
ajis02-88	76	6	can	can	AUX
ajis02-88	76	7	provide	provide	VERB
ajis02-88	76	8	this	this	DET
ajis02-88	76	9	information	information	NOUN
ajis02-88	76	10	through	through	ADP
ajis02-88	76	11	click	click	VERB
ajis02-88	76	12	stream	stream	NOUN
ajis02-88	76	13	and	and	CCONJ
ajis02-88	76	14	catalogue	catalogue	NOUN
ajis02-88	76	15	purchasing	purchasing	NOUN
ajis02-88	76	16	data	datum	NOUN
ajis02-88	76	17	.	.	PUNCT
ajis02-88	77	1	using	use	VERB
ajis02-88	77	2	this	this	DET
ajis02-88	77	3	information	information	NOUN
ajis02-88	77	4	,	,	PUNCT
ajis02-88	77	5	organisations	organisation	NOUN
ajis02-88	77	6	are	be	AUX
ajis02-88	77	7	able	able	ADJ
ajis02-88	77	8	to	to	PART
ajis02-88	77	9	offer	offer	VERB
ajis02-88	77	10	a	a	DET
ajis02-88	77	11	high	high	ADJ
ajis02-88	77	12	level	level	NOUN
ajis02-88	77	13	of	of	ADP
ajis02-88	77	14	service	service	NOUN
ajis02-88	77	15	through	through	ADP
ajis02-88	77	16	adaptive	adaptive	ADJ
ajis02-88	77	17	profiling	profiling	NOUN
ajis02-88	77	18	and	and	CCONJ
ajis02-88	77	19	one	one	NUM
ajis02-88	77	20	-	-	PUNCT
ajis02-88	77	21	to	to	ADP
ajis02-88	77	22	-	-	PUNCT
ajis02-88	77	23	one	one	NUM
ajis02-88	77	24	marketing	marketing	NOUN
ajis02-88	77	25	techniques	technique	NOUN
ajis02-88	77	26	.	.	PUNCT
ajis02-88	78	1	(	(	PUNCT
ajis02-88	78	2	willcocks	willcock	NOUN
ajis02-88	78	3	et	et	PROPN
ajis02-88	78	4	al	al	PROPN
ajis02-88	78	5	.	.	PROPN
ajis02-88	78	6	2001b	2001b	NUM
ajis02-88	78	7	)	)	PUNCT
ajis02-88	79	1	sf	sf	VERB
ajis02-88	79	2	7	7	NUM
ajis02-88	79	3	active	active	ADJ
ajis02-88	79	4	scanning	scan	VERB
ajis02-88	79	5	our	our	PRON
ajis02-88	79	6	post	post	ADJ
ajis02-88	79	7	-	-	ADJ
ajis02-88	79	8	hoc	hoc	ADJ
ajis02-88	79	9	literature	literature	NOUN
ajis02-88	79	10	search	search	NOUN
ajis02-88	79	11	found	find	VERB
ajis02-88	79	12	day	day	NOUN
ajis02-88	79	13	’s	’s	PART
ajis02-88	79	14	commentary	commentary	NOUN
ajis02-88	79	15	on	on	ADP
ajis02-88	79	16	becoming	become	VERB
ajis02-88	79	17	a	a	DET
ajis02-88	79	18	“	"	PUNCT
ajis02-88	79	19	market	market	NOUN
ajis02-88	79	20	-	-	PUNCT
ajis02-88	79	21	driven	drive	VERB
ajis02-88	79	22	organisation	organisation	NOUN
ajis02-88	79	23	”	"	PUNCT
ajis02-88	79	24	using	use	VERB
ajis02-88	79	25	“	"	PUNCT
ajis02-88	79	26	market	market	NOUN
ajis02-88	79	27	sensing	sensing	NOUN
ajis02-88	79	28	”	"	PUNCT
ajis02-88	79	29	most	most	ADV
ajis02-88	79	30	closely	closely	ADV
ajis02-88	79	31	described	describe	VERB
ajis02-88	79	32	the	the	DET
ajis02-88	79	33	practices	practice	NOUN
ajis02-88	79	34	of	of	ADP
ajis02-88	79	35	buywell	buywell	NOUN
ajis02-88	79	36	(	(	PUNCT
ajis02-88	79	37	day	day	NOUN
ajis02-88	79	38	1994	1994	NUM
ajis02-88	79	39	)	)	PUNCT
ajis02-88	79	40	.	.	PUNCT
ajis02-88	80	1	we	we	PRON
ajis02-88	80	2	were	be	AUX
ajis02-88	80	3	not	not	PART
ajis02-88	80	4	able	able	ADJ
ajis02-88	80	5	to	to	PART
ajis02-88	80	6	find	find	VERB
ajis02-88	80	7	previous	previous	ADJ
ajis02-88	80	8	studies	study	NOUN
ajis02-88	80	9	that	that	PRON
ajis02-88	80	10	had	have	AUX
ajis02-88	80	11	considered	consider	VERB
ajis02-88	80	12	the	the	DET
ajis02-88	80	13	application	application	NOUN
ajis02-88	80	14	of	of	ADP
ajis02-88	80	15	aspects	aspect	NOUN
ajis02-88	80	16	of	of	ADP
ajis02-88	80	17	market	market	NOUN
ajis02-88	80	18	sensing	sense	VERB
ajis02-88	80	19	in	in	ADP
ajis02-88	80	20	multi	multi	ADJ
ajis02-88	80	21	-	-	ADJ
ajis02-88	80	22	channel	channel	ADJ
ajis02-88	80	23	e	e	NOUN
ajis02-88	80	24	-	-	NOUN
ajis02-88	80	25	commerce	commerce	NOUN
ajis02-88	80	26	.	.	PUNCT
ajis02-88	81	1	market	market	NOUN
ajis02-88	81	2	-	-	PUNCT
ajis02-88	81	3	driven	drive	VERB
ajis02-88	81	4	organisations	organisation	NOUN
ajis02-88	81	5	are	be	AUX
ajis02-88	81	6	more	more	ADV
ajis02-88	81	7	effective	effective	ADJ
ajis02-88	81	8	at	at	ADP
ajis02-88	81	9	meeting	meet	VERB
ajis02-88	81	10	the	the	DET
ajis02-88	81	11	needs	need	NOUN
ajis02-88	81	12	of	of	ADP
ajis02-88	81	13	customers	customer	NOUN
ajis02-88	81	14	than	than	ADP
ajis02-88	81	15	non	non	ADJ
ajis02-88	81	16	marketdriven	marketdriven	NOUN
ajis02-88	81	17	competitors	competitor	NOUN
ajis02-88	81	18	.	.	PUNCT
ajis02-88	82	1	they	they	PRON
ajis02-88	82	2	demonstrate	demonstrate	VERB
ajis02-88	82	3	“	"	PUNCT
ajis02-88	82	4	a	a	DET
ajis02-88	82	5	superior	superior	ADJ
ajis02-88	82	6	ability	ability	NOUN
ajis02-88	82	7	to	to	PART
ajis02-88	82	8	understand	understand	VERB
ajis02-88	82	9	,	,	PUNCT
ajis02-88	82	10	attract	attract	ADJ
ajis02-88	82	11	,	,	PUNCT
ajis02-88	82	12	and	and	CCONJ
ajis02-88	82	13	retain	retain	VERB
ajis02-88	82	14	the	the	DET
ajis02-88	82	15	most	most	ADV
ajis02-88	82	16	valuable	valuable	ADJ
ajis02-88	82	17	customers	customer	NOUN
ajis02-88	82	18	within	within	ADP
ajis02-88	82	19	the	the	DET
ajis02-88	82	20	market	market	NOUN
ajis02-88	82	21	”	"	PUNCT
ajis02-88	82	22	(	(	PUNCT
ajis02-88	82	23	day	day	NOUN
ajis02-88	82	24	,	,	PUNCT
ajis02-88	82	25	1994	1994	NUM
ajis02-88	82	26	p.	p.	NOUN
ajis02-88	82	27	39	39	NUM
ajis02-88	82	28	)	)	PUNCT
ajis02-88	82	29	.	.	PUNCT
ajis02-88	83	1	this	this	PRON
ajis02-88	83	2	provides	provide	VERB
ajis02-88	83	3	the	the	DET
ajis02-88	83	4	firm	firm	NOUN
ajis02-88	83	5	with	with	ADP
ajis02-88	83	6	more	more	ADJ
ajis02-88	83	7	anticipatory	anticipatory	ADJ
ajis02-88	83	8	capability	capability	NOUN
ajis02-88	83	9	on	on	ADP
ajis02-88	83	10	market	market	NOUN
ajis02-88	83	11	conditions	condition	NOUN
ajis02-88	83	12	resulting	result	VERB
ajis02-88	83	13	in	in	ADP
ajis02-88	83	14	increased	increase	VERB
ajis02-88	83	15	speed	speed	NOUN
ajis02-88	83	16	in	in	ADP
ajis02-88	83	17	responding	respond	VERB
ajis02-88	83	18	to	to	ADP
ajis02-88	83	19	the	the	DET
ajis02-88	83	20	market	market	NOUN
ajis02-88	83	21	.	.	PUNCT
ajis02-88	84	1	market	market	NOUN
ajis02-88	84	2	sensing	sensing	NOUN
ajis02-88	84	3	is	be	AUX
ajis02-88	84	4	a	a	DET
ajis02-88	84	5	distinctive	distinctive	ADJ
ajis02-88	84	6	capability	capability	NOUN
ajis02-88	84	7	of	of	ADP
ajis02-88	84	8	market	market	NOUN
ajis02-88	84	9	-	-	PUNCT
ajis02-88	84	10	driven	drive	VERB
ajis02-88	84	11	organisations	organisation	NOUN
ajis02-88	84	12	.	.	PUNCT
ajis02-88	85	1	proposed	propose	VERB
ajis02-88	85	2	by	by	ADP
ajis02-88	85	3	day	day	NOUN
ajis02-88	85	4	in	in	ADP
ajis02-88	85	5	1994	1994	NUM
ajis02-88	85	6	,	,	PUNCT
ajis02-88	85	7	before	before	ADP
ajis02-88	85	8	the	the	DET
ajis02-88	85	9	wide	wide	ADV
ajis02-88	85	10	-	-	PUNCT
ajis02-88	85	11	spread	spread	NOUN
ajis02-88	85	12	diffusion	diffusion	NOUN
ajis02-88	85	13	of	of	ADP
ajis02-88	85	14	the	the	DET
ajis02-88	85	15	internet	internet	NOUN
ajis02-88	85	16	,	,	PUNCT
ajis02-88	85	17	market	market	NOUN
ajis02-88	85	18	sensing	sensing	NOUN
ajis02-88	85	19	is	be	AUX
ajis02-88	85	20	“	"	PUNCT
ajis02-88	85	21	the	the	DET
ajis02-88	85	22	ability	ability	NOUN
ajis02-88	85	23	of	of	ADP
ajis02-88	85	24	a	a	DET
ajis02-88	85	25	firm	firm	NOUN
ajis02-88	85	26	to	to	PART
ajis02-88	85	27	learn	learn	VERB
ajis02-88	85	28	from	from	ADP
ajis02-88	85	29	their	their	PRON
ajis02-88	85	30	customers	customer	NOUN
ajis02-88	85	31	and	and	CCONJ
ajis02-88	85	32	competitors	competitor	NOUN
ajis02-88	85	33	in	in	ADP
ajis02-88	85	34	order	order	NOUN
ajis02-88	85	35	to	to	PART
ajis02-88	85	36	be	be	AUX
ajis02-88	85	37	able	able	ADJ
ajis02-88	85	38	to	to	PART
ajis02-88	85	39	act	act	VERB
ajis02-88	85	40	on	on	ADP
ajis02-88	85	41	events	event	NOUN
ajis02-88	85	42	and	and	CCONJ
ajis02-88	85	43	trends	trend	NOUN
ajis02-88	85	44	in	in	ADP
ajis02-88	85	45	current	current	ADJ
ajis02-88	85	46	and	and	CCONJ
ajis02-88	85	47	prospective	prospective	ADJ
ajis02-88	85	48	markets	market	NOUN
ajis02-88	85	49	in	in	ADP
ajis02-88	85	50	a	a	DET
ajis02-88	85	51	deliberate	deliberate	ADJ
ajis02-88	85	52	and	and	CCONJ
ajis02-88	85	53	systematic	systematic	ADJ
ajis02-88	85	54	way	way	NOUN
ajis02-88	85	55	”	"	PUNCT
ajis02-88	85	56	(	(	PUNCT
ajis02-88	85	57	day	day	NOUN
ajis02-88	85	58	,	,	PUNCT
ajis02-88	85	59	1994	1994	NUM
ajis02-88	85	60	,	,	PUNCT
ajis02-88	85	61	p.	p.	NOUN
ajis02-88	85	62	43	43	NUM
ajis02-88	85	63	)	)	PUNCT
ajis02-88	85	64	.	.	PUNCT
ajis02-88	86	1	two	two	NUM
ajis02-88	86	2	important	important	ADJ
ajis02-88	86	3	aspects	aspect	NOUN
ajis02-88	86	4	of	of	ADP
ajis02-88	86	5	market	market	NOUN
ajis02-88	86	6	sensing	sense	VERB
ajis02-88	86	7	are	be	AUX
ajis02-88	86	8	active	active	ADJ
ajis02-88	86	9	scanning	scanning	NOUN
ajis02-88	86	10	and	and	CCONJ
ajis02-88	86	11	informed	informed	ADJ
ajis02-88	86	12	imitation	imitation	NOUN
ajis02-88	86	13	.	.	PUNCT
ajis02-88	87	1	in	in	ADP
ajis02-88	87	2	the	the	DET
ajis02-88	87	3	case	case	NOUN
ajis02-88	87	4	of	of	ADP
ajis02-88	87	5	buywell	buywell	NOUN
ajis02-88	87	6	,	,	PUNCT
ajis02-88	87	7	active	active	ADJ
ajis02-88	87	8	scanning	scanning	NOUN
ajis02-88	87	9	was	be	AUX
ajis02-88	87	10	particularly	particularly	ADV
ajis02-88	87	11	evident	evident	ADJ
ajis02-88	87	12	.	.	PUNCT
ajis02-88	88	1	active	active	ADJ
ajis02-88	88	2	scanning	scanning	NOUN
ajis02-88	88	3	allows	allow	VERB
ajis02-88	88	4	a	a	DET
ajis02-88	88	5	firm	firm	NOUN
ajis02-88	88	6	to	to	PART
ajis02-88	88	7	capture	capture	VERB
ajis02-88	88	8	detailed	detailed	ADJ
ajis02-88	88	9	qualitative	qualitative	ADJ
ajis02-88	88	10	information	information	NOUN
ajis02-88	88	11	in	in	ADP
ajis02-88	88	12	real	real	ADJ
ajis02-88	88	13	time	time	NOUN
ajis02-88	88	14	,	,	PUNCT
ajis02-88	88	15	which	which	PRON
ajis02-88	88	16	enables	enable	VERB
ajis02-88	88	17	superior	superior	ADJ
ajis02-88	88	18	customer	customer	NOUN
ajis02-88	88	19	service	service	NOUN
ajis02-88	88	20	and	and	CCONJ
ajis02-88	88	21	better	well	ADJ
ajis02-88	88	22	alignment	alignment	NOUN
ajis02-88	88	23	of	of	ADP
ajis02-88	88	24	a	a	DET
ajis02-88	88	25	firm	firm	NOUN
ajis02-88	88	26	’s	’s	PART
ajis02-88	88	27	offerings	offering	NOUN
ajis02-88	88	28	with	with	ADP
ajis02-88	88	29	customer	customer	NOUN
ajis02-88	88	30	needs	need	NOUN
ajis02-88	88	31	.	.	PUNCT
ajis02-88	89	1	this	this	PRON
ajis02-88	89	2	involves	involve	VERB
ajis02-88	89	3	continuous	continuous	ADJ
ajis02-88	89	4	communication	communication	NOUN
ajis02-88	89	5	with	with	ADP
ajis02-88	89	6	customers	customer	NOUN
ajis02-88	89	7	(	(	PUNCT
ajis02-88	89	8	day	day	NOUN
ajis02-88	89	9	,	,	PUNCT
ajis02-88	89	10	1994	1994	NUM
ajis02-88	89	11	)	)	PUNCT
ajis02-88	89	12	.	.	PUNCT
ajis02-88	90	1	active	active	ADJ
ajis02-88	90	2	scanning	scanning	NOUN
ajis02-88	90	3	requires	require	VERB
ajis02-88	90	4	employees	employee	NOUN
ajis02-88	90	5	be	be	AUX
ajis02-88	90	6	motivated	motivate	VERB
ajis02-88	90	7	to	to	PART
ajis02-88	90	8	pass	pass	VERB
ajis02-88	90	9	information	information	NOUN
ajis02-88	90	10	gathered	gather	VERB
ajis02-88	90	11	from	from	ADP
ajis02-88	90	12	customers	customer	NOUN
ajis02-88	90	13	to	to	ADP
ajis02-88	90	14	management	management	NOUN
ajis02-88	90	15	.	.	PUNCT
ajis02-88	91	1	the	the	DET
ajis02-88	91	2	types	type	NOUN
ajis02-88	91	3	of	of	ADP
ajis02-88	91	4	information	information	NOUN
ajis02-88	91	5	valuable	valuable	ADJ
ajis02-88	91	6	to	to	ADP
ajis02-88	91	7	management	management	NOUN
ajis02-88	91	8	are	be	AUX
ajis02-88	91	9	complaints	complaint	NOUN
ajis02-88	91	10	,	,	PUNCT
ajis02-88	91	11	requests	request	NOUN
ajis02-88	91	12	for	for	ADP
ajis02-88	91	13	new	new	ADJ
ajis02-88	91	14	products	product	NOUN
ajis02-88	91	15	or	or	CCONJ
ajis02-88	91	16	services	service	NOUN
ajis02-88	91	17	,	,	PUNCT
ajis02-88	91	18	and	and	CCONJ
ajis02-88	91	19	feedback	feedback	VERB
ajis02-88	91	20	on	on	ADP
ajis02-88	91	21	the	the	DET
ajis02-88	91	22	consequences	consequence	NOUN
ajis02-88	91	23	of	of	ADP
ajis02-88	91	24	competitor	competitor	NOUN
ajis02-88	91	25	activity	activity	NOUN
ajis02-88	91	26	.	.	PUNCT
ajis02-88	92	1	for	for	ADP
ajis02-88	92	2	many	many	ADJ
ajis02-88	92	3	firms	firm	NOUN
ajis02-88	92	4	,	,	PUNCT
ajis02-88	92	5	this	this	DET
ajis02-88	92	6	information	information	NOUN
ajis02-88	92	7	from	from	ADP
ajis02-88	92	8	frontline	frontline	NOUN
ajis02-88	92	9	employees	employee	NOUN
ajis02-88	92	10	is	be	AUX
ajis02-88	92	11	blocked	block	VERB
ajis02-88	92	12	(	(	PUNCT
ajis02-88	92	13	day	day	NOUN
ajis02-88	92	14	,	,	PUNCT
ajis02-88	92	15	1994	1994	NUM
ajis02-88	92	16	)	)	PUNCT
ajis02-88	92	17	.	.	PUNCT
ajis02-88	93	1	in	in	ADP
ajis02-88	93	2	summary	summary	NOUN
ajis02-88	93	3	,	,	PUNCT
ajis02-88	93	4	market	market	NOUN
ajis02-88	93	5	sensing	sensing	NOUN
ajis02-88	93	6	extends	extend	VERB
ajis02-88	93	7	the	the	DET
ajis02-88	93	8	traditional	traditional	ADJ
ajis02-88	93	9	customer	customer	NOUN
ajis02-88	93	10	management	management	NOUN
ajis02-88	93	11	to	to	PART
ajis02-88	93	12	include	include	VERB
ajis02-88	93	13	active	active	ADJ
ajis02-88	93	14	scanning	scanning	NOUN
ajis02-88	93	15	.	.	PUNCT
ajis02-88	94	1	this	this	PRON
ajis02-88	94	2	is	be	AUX
ajis02-88	94	3	achieved	achieve	VERB
ajis02-88	94	4	by	by	ADP
ajis02-88	94	5	continuous	continuous	ADJ
ajis02-88	94	6	communication	communication	NOUN
ajis02-88	94	7	with	with	ADP
ajis02-88	94	8	customers	customer	NOUN
ajis02-88	94	9	feeding	feed	VERB
ajis02-88	94	10	into	into	ADP
ajis02-88	94	11	strategic	strategic	ADJ
ajis02-88	94	12	decision	decision	NOUN
ajis02-88	94	13	-	-	PUNCT
ajis02-88	94	14	making	making	NOUN
ajis02-88	94	15	.	.	PUNCT
ajis02-88	95	1	ajis	ajis	AUX
ajis02-88	95	2	volume	volume	VERB
ajis02-88	95	3	12	12	NUM
ajis02-88	95	4	no	no	NOUN
ajis02-88	95	5	.	.	NOUN
ajis02-88	95	6	2	2	NUM
ajis02-88	95	7	may	may	PROPN
ajis02-88	95	8	2005	2005	NUM
ajis02-88	95	9	151	151	NUM
ajis02-88	95	10	these	these	DET
ajis02-88	95	11	seven	seven	NUM
ajis02-88	95	12	success	success	NOUN
ajis02-88	95	13	factors	factor	NOUN
ajis02-88	95	14	derived	derive	VERB
ajis02-88	95	15	from	from	ADP
ajis02-88	95	16	literature	literature	NOUN
ajis02-88	95	17	:	:	PUNCT
ajis02-88	95	18	functional	functional	ADJ
ajis02-88	95	19	integration	integration	NOUN
ajis02-88	95	20	,	,	PUNCT
ajis02-88	95	21	channel	channel	NOUN
ajis02-88	95	22	synergy	synergy	NOUN
ajis02-88	95	23	,	,	PUNCT
ajis02-88	95	24	brand	brand	NOUN
ajis02-88	95	25	management	management	NOUN
ajis02-88	95	26	,	,	PUNCT
ajis02-88	95	27	information	information	NOUN
ajis02-88	95	28	management	management	NOUN
ajis02-88	95	29	,	,	PUNCT
ajis02-88	95	30	logistics	logistic	NOUN
ajis02-88	95	31	management	management	NOUN
ajis02-88	95	32	,	,	PUNCT
ajis02-88	95	33	customer	customer	NOUN
ajis02-88	95	34	management	management	NOUN
ajis02-88	95	35	and	and	CCONJ
ajis02-88	95	36	active	active	ADJ
ajis02-88	95	37	scanning	scanning	NOUN
ajis02-88	95	38	;	;	PUNCT
ajis02-88	95	39	are	be	AUX
ajis02-88	95	40	used	use	VERB
ajis02-88	95	41	to	to	PART
ajis02-88	95	42	anchor	anchor	VERB
ajis02-88	95	43	the	the	DET
ajis02-88	95	44	findings	finding	NOUN
ajis02-88	95	45	of	of	ADP
ajis02-88	95	46	our	our	PRON
ajis02-88	95	47	case	case	NOUN
ajis02-88	95	48	study	study	NOUN
ajis02-88	95	49	.	.	PUNCT
ajis02-88	96	1	research	research	NOUN
ajis02-88	96	2	method	method	NOUN
ajis02-88	96	3	this	this	DET
ajis02-88	96	4	research	research	NOUN
ajis02-88	96	5	uses	use	VERB
ajis02-88	96	6	a	a	DET
ajis02-88	96	7	case	case	NOUN
ajis02-88	96	8	study	study	NOUN
ajis02-88	96	9	methodology	methodology	NOUN
ajis02-88	96	10	in	in	ADP
ajis02-88	96	11	which	which	PRON
ajis02-88	96	12	theoretical	theoretical	ADJ
ajis02-88	96	13	propositions	proposition	NOUN
ajis02-88	96	14	,	,	PUNCT
ajis02-88	96	15	presented	present	VERB
ajis02-88	96	16	in	in	ADP
ajis02-88	96	17	the	the	DET
ajis02-88	96	18	form	form	NOUN
ajis02-88	96	19	of	of	ADP
ajis02-88	96	20	success	success	NOUN
ajis02-88	96	21	factors	factor	NOUN
ajis02-88	96	22	,	,	PUNCT
ajis02-88	96	23	are	be	AUX
ajis02-88	96	24	compared	compare	VERB
ajis02-88	96	25	with	with	ADP
ajis02-88	96	26	empirical	empirical	ADJ
ajis02-88	96	27	materials	material	NOUN
ajis02-88	96	28	collected	collect	VERB
ajis02-88	96	29	from	from	ADP
ajis02-88	96	30	the	the	DET
ajis02-88	96	31	field	field	NOUN
ajis02-88	96	32	.	.	PUNCT
ajis02-88	97	1	this	this	PRON
ajis02-88	97	2	creates	create	VERB
ajis02-88	97	3	a	a	DET
ajis02-88	97	4	link	link	NOUN
ajis02-88	97	5	between	between	ADP
ajis02-88	97	6	theory	theory	NOUN
ajis02-88	97	7	and	and	CCONJ
ajis02-88	97	8	empirical	empirical	ADJ
ajis02-88	97	9	data	datum	NOUN
ajis02-88	97	10	“	"	PUNCT
ajis02-88	97	11	providing	provide	VERB
ajis02-88	97	12	a	a	DET
ajis02-88	97	13	template	template	NOUN
ajis02-88	97	14	against	against	ADP
ajis02-88	97	15	which	which	PRON
ajis02-88	97	16	to	to	PART
ajis02-88	97	17	compare	compare	VERB
ajis02-88	97	18	the	the	DET
ajis02-88	97	19	results	result	NOUN
ajis02-88	97	20	of	of	ADP
ajis02-88	97	21	the	the	DET
ajis02-88	97	22	study	study	NOUN
ajis02-88	97	23	”	"	PUNCT
ajis02-88	98	1	[	[	X
ajis02-88	98	2	pg	pg	X
ajis02-88	98	3	50	50	NUM
ajis02-88	98	4	]	]	PUNCT
ajis02-88	98	5	(	(	PUNCT
ajis02-88	98	6	yin	yin	PROPN
ajis02-88	98	7	1993	1993	NUM
ajis02-88	98	8	)	)	PUNCT
ajis02-88	98	9	.	.	PUNCT
ajis02-88	99	1	this	this	PRON
ajis02-88	99	2	is	be	AUX
ajis02-88	99	3	important	important	ADJ
ajis02-88	99	4	given	give	VERB
ajis02-88	99	5	that	that	SCONJ
ajis02-88	99	6	there	there	PRON
ajis02-88	99	7	is	be	VERB
ajis02-88	99	8	a	a	DET
ajis02-88	99	9	significant	significant	ADJ
ajis02-88	99	10	body	body	NOUN
ajis02-88	99	11	of	of	ADP
ajis02-88	99	12	existing	exist	VERB
ajis02-88	99	13	literature	literature	NOUN
ajis02-88	99	14	.	.	PUNCT
ajis02-88	100	1	this	this	PRON
ajis02-88	100	2	also	also	ADV
ajis02-88	100	3	allows	allow	VERB
ajis02-88	100	4	us	we	PRON
ajis02-88	100	5	to	to	PART
ajis02-88	100	6	make	make	VERB
ajis02-88	100	7	explicit	explicit	ADJ
ajis02-88	100	8	the	the	DET
ajis02-88	100	9	areas	area	NOUN
ajis02-88	100	10	where	where	SCONJ
ajis02-88	100	11	existing	exist	VERB
ajis02-88	100	12	theory	theory	NOUN
ajis02-88	100	13	can	can	AUX
ajis02-88	100	14	be	be	AUX
ajis02-88	100	15	extended	extend	VERB
ajis02-88	100	16	by	by	ADP
ajis02-88	100	17	the	the	DET
ajis02-88	100	18	findings	finding	NOUN
ajis02-88	100	19	from	from	ADP
ajis02-88	100	20	the	the	DET
ajis02-88	100	21	case	case	NOUN
ajis02-88	100	22	organisation	organisation	NOUN
ajis02-88	100	23	.	.	PUNCT
ajis02-88	101	1	the	the	DET
ajis02-88	101	2	case	case	NOUN
ajis02-88	101	3	site	site	NOUN
ajis02-88	101	4	a	a	DET
ajis02-88	101	5	single	single	ADJ
ajis02-88	101	6	case	case	NOUN
ajis02-88	101	7	site	site	NOUN
ajis02-88	101	8	is	be	AUX
ajis02-88	101	9	used	use	VERB
ajis02-88	101	10	.	.	PUNCT
ajis02-88	102	1	the	the	DET
ajis02-88	102	2	company	company	NOUN
ajis02-88	102	3	,	,	PUNCT
ajis02-88	102	4	which	which	PRON
ajis02-88	102	5	we	we	PRON
ajis02-88	102	6	will	will	AUX
ajis02-88	102	7	call	call	VERB
ajis02-88	102	8	buywell	buywell	NOUN
ajis02-88	102	9	,	,	PUNCT
ajis02-88	102	10	is	be	AUX
ajis02-88	102	11	australasia	australasia	PROPN
ajis02-88	102	12	’s	’s	PART
ajis02-88	102	13	largest	large	ADJ
ajis02-88	102	14	mail	mail	NOUN
ajis02-88	102	15	-	-	PUNCT
ajis02-88	102	16	order	order	NOUN
ajis02-88	102	17	apparel	apparel	NOUN
ajis02-88	102	18	firm	firm	NOUN
ajis02-88	102	19	with	with	ADP
ajis02-88	102	20	operations	operation	NOUN
ajis02-88	102	21	in	in	ADP
ajis02-88	102	22	new	new	PROPN
ajis02-88	102	23	zealand	zealand	PROPN
ajis02-88	102	24	and	and	CCONJ
ajis02-88	102	25	,	,	PUNCT
ajis02-88	102	26	more	more	ADV
ajis02-88	102	27	recently	recently	ADV
ajis02-88	102	28	,	,	PUNCT
ajis02-88	102	29	australia	australia	PROPN
ajis02-88	102	30	.	.	PUNCT
ajis02-88	103	1	buywell	buywell	PROPN
ajis02-88	103	2	is	be	AUX
ajis02-88	103	3	a	a	DET
ajis02-88	103	4	privately	privately	ADV
ajis02-88	103	5	owned	own	VERB
ajis02-88	103	6	company	company	NOUN
ajis02-88	103	7	with	with	ADP
ajis02-88	103	8	approximately	approximately	ADV
ajis02-88	103	9	650	650	NUM
ajis02-88	103	10	employees	employee	NOUN
ajis02-88	103	11	serving	serve	VERB
ajis02-88	103	12	230,000	230,000	NUM
ajis02-88	103	13	customers	customer	NOUN
ajis02-88	103	14	.	.	PUNCT
ajis02-88	104	1	initially	initially	ADV
ajis02-88	104	2	,	,	PUNCT
ajis02-88	104	3	the	the	DET
ajis02-88	104	4	firm	firm	NOUN
ajis02-88	104	5	sold	sell	VERB
ajis02-88	104	6	only	only	ADV
ajis02-88	104	7	women	woman	NOUN
ajis02-88	104	8	’s	’s	PART
ajis02-88	104	9	apparel	apparel	NOUN
ajis02-88	104	10	and	and	CCONJ
ajis02-88	104	11	only	only	ADV
ajis02-88	104	12	through	through	ADP
ajis02-88	104	13	mail	mail	NOUN
ajis02-88	104	14	order	order	NOUN
ajis02-88	104	15	catalogues	catalogue	NOUN
ajis02-88	104	16	.	.	PUNCT
ajis02-88	105	1	more	more	ADV
ajis02-88	105	2	recently	recently	ADV
ajis02-88	105	3	the	the	DET
ajis02-88	105	4	product	product	NOUN
ajis02-88	105	5	range	range	NOUN
ajis02-88	105	6	has	have	AUX
ajis02-88	105	7	expanded	expand	VERB
ajis02-88	105	8	to	to	PART
ajis02-88	105	9	include	include	VERB
ajis02-88	105	10	men	man	NOUN
ajis02-88	105	11	’s	’s	PART
ajis02-88	105	12	and	and	CCONJ
ajis02-88	105	13	boys	boy	NOUN
ajis02-88	105	14	’	'	PUNCT
ajis02-88	105	15	wear	wear	VERB
ajis02-88	105	16	,	,	PUNCT
ajis02-88	105	17	lingerie	lingerie	NOUN
ajis02-88	105	18	,	,	PUNCT
ajis02-88	105	19	footwear	footwear	NOUN
ajis02-88	105	20	,	,	PUNCT
ajis02-88	105	21	house	house	NOUN
ajis02-88	105	22	-	-	PUNCT
ajis02-88	105	23	ware	ware	NOUN
ajis02-88	105	24	,	,	PUNCT
ajis02-88	105	25	and	and	CCONJ
ajis02-88	105	26	oversized	oversized	ADJ
ajis02-88	105	27	clothing	clothing	NOUN
ajis02-88	105	28	,	,	PUNCT
ajis02-88	105	29	but	but	CCONJ
ajis02-88	105	30	women	woman	NOUN
ajis02-88	105	31	’s	’s	PART
ajis02-88	105	32	apparel	apparel	NOUN
ajis02-88	105	33	still	still	ADV
ajis02-88	105	34	accounts	account	VERB
ajis02-88	105	35	for	for	ADP
ajis02-88	105	36	most	most	ADJ
ajis02-88	105	37	of	of	ADP
ajis02-88	105	38	buywell	buywell	NOUN
ajis02-88	105	39	’s	’s	PART
ajis02-88	105	40	sales	sale	NOUN
ajis02-88	105	41	.	.	PUNCT
ajis02-88	106	1	their	their	PRON
ajis02-88	106	2	multi	multi	ADJ
ajis02-88	106	3	-	-	ADJ
ajis02-88	106	4	channel	channel	ADJ
ajis02-88	106	5	strategy	strategy	NOUN
ajis02-88	106	6	now	now	ADV
ajis02-88	106	7	includes	include	VERB
ajis02-88	106	8	mail	mail	NOUN
ajis02-88	106	9	-	-	PUNCT
ajis02-88	106	10	order	order	NOUN
ajis02-88	106	11	catalogue	catalogue	NOUN
ajis02-88	106	12	,	,	PUNCT
ajis02-88	106	13	contact	contact	NOUN
ajis02-88	106	14	centre	centre	NOUN
ajis02-88	106	15	,	,	PUNCT
ajis02-88	106	16	internet	internet	NOUN
ajis02-88	106	17	website	website	NOUN
ajis02-88	106	18	,	,	PUNCT
ajis02-88	106	19	and	and	CCONJ
ajis02-88	106	20	five	five	NUM
ajis02-88	106	21	physical	physical	ADJ
ajis02-88	106	22	retail	retail	ADJ
ajis02-88	106	23	stores	store	NOUN
ajis02-88	106	24	located	locate	VERB
ajis02-88	106	25	across	across	ADP
ajis02-88	106	26	the	the	DET
ajis02-88	106	27	north	north	NOUN
ajis02-88	106	28	island	island	NOUN
ajis02-88	106	29	of	of	ADP
ajis02-88	106	30	new	new	PROPN
ajis02-88	106	31	zealand	zealand	PROPN
ajis02-88	106	32	.	.	PUNCT
ajis02-88	106	33	buywell	buywell	PROPN
ajis02-88	106	34	.	.	PUNCT
ajis02-88	107	1	most	most	ADJ
ajis02-88	107	2	of	of	ADP
ajis02-88	107	3	buywell	buywell	PROPN
ajis02-88	107	4	’s	’s	PART
ajis02-88	107	5	customers	customer	NOUN
ajis02-88	107	6	shop	shop	VERB
ajis02-88	107	7	remotely	remotely	ADV
ajis02-88	107	8	through	through	ADP
ajis02-88	107	9	catalogues	catalogue	NOUN
ajis02-88	107	10	or	or	CCONJ
ajis02-88	107	11	the	the	DET
ajis02-88	107	12	contact	contact	NOUN
ajis02-88	107	13	centre	centre	NOUN
ajis02-88	107	14	.	.	PUNCT
ajis02-88	108	1	between	between	ADP
ajis02-88	108	2	nine	nine	NUM
ajis02-88	108	3	and	and	CCONJ
ajis02-88	108	4	eleven	eleven	NUM
ajis02-88	108	5	catalogues	catalogue	NOUN
ajis02-88	108	6	are	be	AUX
ajis02-88	108	7	mailed	mail	VERB
ajis02-88	108	8	out	out	ADP
ajis02-88	108	9	each	each	DET
ajis02-88	108	10	year	year	NOUN
ajis02-88	108	11	,	,	PUNCT
ajis02-88	108	12	and	and	CCONJ
ajis02-88	108	13	most	most	ADJ
ajis02-88	108	14	catalogue	catalogue	NOUN
ajis02-88	108	15	-	-	PUNCT
ajis02-88	108	16	based	base	VERB
ajis02-88	108	17	orders	order	NOUN
ajis02-88	108	18	are	be	AUX
ajis02-88	108	19	received	receive	VERB
ajis02-88	108	20	within	within	ADP
ajis02-88	108	21	twenty	twenty	NUM
ajis02-88	108	22	days	day	NOUN
ajis02-88	108	23	of	of	ADP
ajis02-88	108	24	each	each	DET
ajis02-88	108	25	new	new	ADJ
ajis02-88	108	26	issue	issue	NOUN
ajis02-88	108	27	.	.	PUNCT
ajis02-88	109	1	the	the	DET
ajis02-88	109	2	website	website	NOUN
ajis02-88	109	3	has	have	AUX
ajis02-88	109	4	shown	show	VERB
ajis02-88	109	5	steady	steady	ADJ
ajis02-88	109	6	growth	growth	NOUN
ajis02-88	109	7	since	since	SCONJ
ajis02-88	109	8	its	its	PRON
ajis02-88	109	9	inception	inception	NOUN
ajis02-88	109	10	in	in	ADP
ajis02-88	109	11	1998	1998	NUM
ajis02-88	109	12	,	,	PUNCT
ajis02-88	109	13	accounting	account	VERB
ajis02-88	109	14	for	for	ADP
ajis02-88	109	15	2	2	NUM
ajis02-88	109	16	%	%	NOUN
ajis02-88	109	17	of	of	ADP
ajis02-88	109	18	sales	sale	NOUN
ajis02-88	109	19	by	by	ADP
ajis02-88	109	20	2001	2001	NUM
ajis02-88	109	21	and	and	CCONJ
ajis02-88	109	22	7	7	NUM
ajis02-88	109	23	%	%	NOUN
ajis02-88	109	24	in	in	ADP
ajis02-88	109	25	2003	2003	NUM
ajis02-88	109	26	.	.	PUNCT
ajis02-88	110	1	buywell	buywell	PROPN
ajis02-88	110	2	were	be	AUX
ajis02-88	110	3	selected	select	VERB
ajis02-88	110	4	for	for	ADP
ajis02-88	110	5	this	this	DET
ajis02-88	110	6	research	research	NOUN
ajis02-88	110	7	for	for	ADP
ajis02-88	110	8	three	three	NUM
ajis02-88	110	9	reasons	reason	NOUN
ajis02-88	110	10	.	.	PUNCT
ajis02-88	111	1	firstly	firstly	ADV
ajis02-88	111	2	,	,	PUNCT
ajis02-88	111	3	buywell	buywell	PROPN
ajis02-88	111	4	has	have	AUX
ajis02-88	111	5	been	be	AUX
ajis02-88	111	6	very	very	ADV
ajis02-88	111	7	successful	successful	ADJ
ajis02-88	111	8	,	,	PUNCT
ajis02-88	111	9	showing	show	VERB
ajis02-88	111	10	strong	strong	ADJ
ajis02-88	111	11	growth	growth	NOUN
ajis02-88	111	12	over	over	ADP
ajis02-88	111	13	the	the	DET
ajis02-88	111	14	past	past	ADJ
ajis02-88	111	15	10	10	NUM
ajis02-88	111	16	years	year	NOUN
ajis02-88	111	17	.	.	PUNCT
ajis02-88	112	1	consequently	consequently	ADV
ajis02-88	112	2	,	,	PUNCT
ajis02-88	112	3	they	they	PRON
ajis02-88	112	4	were	be	AUX
ajis02-88	112	5	expected	expect	VERB
ajis02-88	112	6	to	to	PART
ajis02-88	112	7	be	be	AUX
ajis02-88	112	8	a	a	DET
ajis02-88	112	9	good	good	ADJ
ajis02-88	112	10	exemplar	exemplar	NOUN
ajis02-88	112	11	of	of	ADP
ajis02-88	112	12	a	a	DET
ajis02-88	112	13	successful	successful	ADJ
ajis02-88	112	14	multi	multi	ADJ
ajis02-88	112	15	-	-	ADJ
ajis02-88	112	16	channel	channel	ADJ
ajis02-88	112	17	strategy	strategy	NOUN
ajis02-88	112	18	.	.	PUNCT
ajis02-88	113	1	secondly	secondly	ADV
ajis02-88	113	2	,	,	PUNCT
ajis02-88	113	3	buywell	buywell	NOUN
ajis02-88	113	4	represents	represent	VERB
ajis02-88	113	5	a	a	DET
ajis02-88	113	6	typical	typical	ADJ
ajis02-88	113	7	multi	multi	ADJ
ajis02-88	113	8	-	-	ADJ
ajis02-88	113	9	channel	channel	ADJ
ajis02-88	113	10	strategy	strategy	NOUN
ajis02-88	113	11	firm	firm	NOUN
ajis02-88	113	12	,	,	PUNCT
ajis02-88	113	13	both	both	CCONJ
ajis02-88	113	14	in	in	ADP
ajis02-88	113	15	size	size	NOUN
ajis02-88	113	16	and	and	CCONJ
ajis02-88	113	17	channel	channel	NOUN
ajis02-88	113	18	mix	mix	NOUN
ajis02-88	113	19	.	.	PUNCT
ajis02-88	114	1	the	the	DET
ajis02-88	114	2	average	average	ADJ
ajis02-88	114	3	number	number	NOUN
ajis02-88	114	4	of	of	ADP
ajis02-88	114	5	channels	channel	NOUN
ajis02-88	114	6	for	for	ADP
ajis02-88	114	7	b2c	b2c	NOUN
ajis02-88	114	8	business	business	NOUN
ajis02-88	114	9	models	model	NOUN
ajis02-88	114	10	is	be	AUX
ajis02-88	114	11	4.2	4.2	NUM
ajis02-88	114	12	channels	channel	NOUN
ajis02-88	114	13	(	(	PUNCT
ajis02-88	114	14	day	day	NOUN
ajis02-88	114	15	et	et	PROPN
ajis02-88	114	16	al	al	PROPN
ajis02-88	114	17	.	.	PROPN
ajis02-88	114	18	2002	2002	NUM
ajis02-88	114	19	)	)	PUNCT
ajis02-88	114	20	.	.	PUNCT
ajis02-88	115	1	buywell	buywell	PROPN
ajis02-88	115	2	uses	use	VERB
ajis02-88	115	3	four	four	NUM
ajis02-88	115	4	channels	channel	NOUN
ajis02-88	115	5	,	,	PUNCT
ajis02-88	115	6	making	make	VERB
ajis02-88	115	7	it	it	PRON
ajis02-88	115	8	representative	representative	ADJ
ajis02-88	115	9	of	of	ADP
ajis02-88	115	10	multi	multi	ADJ
ajis02-88	115	11	-	-	ADJ
ajis02-88	115	12	channel	channel	ADJ
ajis02-88	115	13	organisations	organisation	NOUN
ajis02-88	115	14	with	with	ADP
ajis02-88	115	15	respect	respect	NOUN
ajis02-88	115	16	to	to	ADP
ajis02-88	115	17	number	number	NOUN
ajis02-88	115	18	of	of	ADP
ajis02-88	115	19	channels	channel	NOUN
ajis02-88	115	20	.	.	PUNCT
ajis02-88	116	1	thirdly	thirdly	ADV
ajis02-88	116	2	,	,	PUNCT
ajis02-88	116	3	buywell	buywell	PROPN
ajis02-88	116	4	has	have	VERB
ajis02-88	116	5	a	a	DET
ajis02-88	116	6	relatively	relatively	ADV
ajis02-88	116	7	mature	mature	ADJ
ajis02-88	116	8	channel	channel	NOUN
ajis02-88	116	9	mix	mix	NOUN
ajis02-88	116	10	in	in	ADP
ajis02-88	116	11	comparison	comparison	NOUN
ajis02-88	116	12	to	to	ADP
ajis02-88	116	13	most	most	ADJ
ajis02-88	116	14	other	other	ADJ
ajis02-88	116	15	multi	multi	ADJ
ajis02-88	116	16	-	-	ADJ
ajis02-88	116	17	channel	channel	ADJ
ajis02-88	116	18	organisations	organisation	NOUN
ajis02-88	116	19	within	within	ADP
ajis02-88	116	20	new	new	PROPN
ajis02-88	116	21	zealand	zealand	PROPN
ajis02-88	116	22	.	.	PUNCT
ajis02-88	117	1	furthermore	furthermore	ADV
ajis02-88	117	2	,	,	PUNCT
ajis02-88	117	3	buywell	buywell	PROPN
ajis02-88	117	4	was	be	AUX
ajis02-88	117	5	a	a	DET
ajis02-88	117	6	multi	multi	ADJ
ajis02-88	117	7	-	-	ADJ
ajis02-88	117	8	channel	channel	ADJ
ajis02-88	117	9	organisation	organisation	NOUN
ajis02-88	117	10	before	before	ADP
ajis02-88	117	11	wide	wide	ADV
ajis02-88	117	12	-	-	PUNCT
ajis02-88	117	13	spread	spread	NOUN
ajis02-88	117	14	diffusion	diffusion	NOUN
ajis02-88	117	15	of	of	ADP
ajis02-88	117	16	the	the	DET
ajis02-88	117	17	internet	internet	NOUN
ajis02-88	117	18	,	,	PUNCT
ajis02-88	117	19	making	make	VERB
ajis02-88	117	20	them	they	PRON
ajis02-88	117	21	similar	similar	ADJ
ajis02-88	117	22	to	to	ADP
ajis02-88	117	23	multi	multi	ADJ
ajis02-88	117	24	-	-	ADJ
ajis02-88	117	25	channel	channel	ADJ
ajis02-88	117	26	firms	firm	NOUN
ajis02-88	117	27	studied	study	VERB
ajis02-88	117	28	in	in	ADP
ajis02-88	117	29	the	the	DET
ajis02-88	117	30	literature	literature	NOUN
ajis02-88	117	31	and	and	CCONJ
ajis02-88	117	32	increasing	increase	VERB
ajis02-88	117	33	compatibility	compatibility	NOUN
ajis02-88	117	34	for	for	ADP
ajis02-88	117	35	sf	sf	PROPN
ajis02-88	117	36	matching	matching	NOUN
ajis02-88	117	37	.	.	PUNCT
ajis02-88	118	1	data	datum	NOUN
ajis02-88	118	2	collection	collection	NOUN
ajis02-88	118	3	and	and	CCONJ
ajis02-88	118	4	analysis	analysis	NOUN
ajis02-88	118	5	data	datum	NOUN
ajis02-88	118	6	were	be	AUX
ajis02-88	118	7	collected	collect	VERB
ajis02-88	118	8	in	in	ADP
ajis02-88	118	9	two	two	NUM
ajis02-88	118	10	phases	phase	NOUN
ajis02-88	118	11	.	.	PUNCT
ajis02-88	119	1	in	in	ADP
ajis02-88	119	2	the	the	DET
ajis02-88	119	3	first	first	ADJ
ajis02-88	119	4	phase	phase	NOUN
ajis02-88	119	5	,	,	PUNCT
ajis02-88	119	6	semi	semi	ADJ
ajis02-88	119	7	-	-	ADJ
ajis02-88	119	8	structured	structured	ADJ
ajis02-88	119	9	interviews	interview	NOUN
ajis02-88	119	10	were	be	AUX
ajis02-88	119	11	held	hold	VERB
ajis02-88	119	12	with	with	ADP
ajis02-88	119	13	five	five	NUM
ajis02-88	119	14	key	key	ADJ
ajis02-88	119	15	managers	manager	NOUN
ajis02-88	119	16	:	:	PUNCT
ajis02-88	119	17	the	the	DET
ajis02-88	119	18	channel	channel	NOUN
ajis02-88	119	19	campaign	campaign	NOUN
ajis02-88	119	20	manager	manager	NOUN
ajis02-88	119	21	,	,	PUNCT
ajis02-88	119	22	distribution	distribution	NOUN
ajis02-88	119	23	centre	centre	NOUN
ajis02-88	119	24	manager	manager	NOUN
ajis02-88	119	25	,	,	PUNCT
ajis02-88	119	26	marketing	marketing	NOUN
ajis02-88	119	27	manager	manager	NOUN
ajis02-88	119	28	,	,	PUNCT
ajis02-88	119	29	is	be	AUX
ajis02-88	119	30	manager	manager	NOUN
ajis02-88	119	31	,	,	PUNCT
ajis02-88	119	32	and	and	CCONJ
ajis02-88	119	33	managing	managing	NOUN
ajis02-88	119	34	director	director	NOUN
ajis02-88	119	35	.	.	PUNCT
ajis02-88	120	1	these	these	DET
ajis02-88	120	2	five	five	NUM
ajis02-88	120	3	positions	position	NOUN
ajis02-88	120	4	were	be	AUX
ajis02-88	120	5	chosen	choose	VERB
ajis02-88	120	6	because	because	SCONJ
ajis02-88	120	7	they	they	PRON
ajis02-88	120	8	represent	represent	VERB
ajis02-88	120	9	leadership	leadership	NOUN
ajis02-88	120	10	positions	position	NOUN
ajis02-88	120	11	in	in	ADP
ajis02-88	120	12	areas	area	NOUN
ajis02-88	120	13	contributing	contribute	VERB
ajis02-88	120	14	to	to	ADP
ajis02-88	120	15	the	the	DET
ajis02-88	120	16	organisation	organisation	NOUN
ajis02-88	120	17	’s	’s	PART
ajis02-88	120	18	multi	multi	ADJ
ajis02-88	120	19	-	-	ADJ
ajis02-88	120	20	channel	channel	ADJ
ajis02-88	120	21	e	e	NOUN
ajis02-88	120	22	-	-	NOUN
ajis02-88	120	23	commerce	commerce	NOUN
ajis02-88	120	24	strategy	strategy	NOUN
ajis02-88	120	25	.	.	PUNCT
ajis02-88	121	1	interviews	interview	NOUN
ajis02-88	121	2	sought	seek	VERB
ajis02-88	121	3	to	to	PART
ajis02-88	121	4	gain	gain	VERB
ajis02-88	121	5	insight	insight	NOUN
ajis02-88	121	6	into	into	ADP
ajis02-88	121	7	the	the	DET
ajis02-88	121	8	participants	participant	NOUN
ajis02-88	121	9	’	’	PART
ajis02-88	121	10	understanding	understanding	NOUN
ajis02-88	121	11	of	of	ADP
ajis02-88	121	12	how	how	SCONJ
ajis02-88	121	13	organisational	organisational	ADJ
ajis02-88	121	14	elements	element	NOUN
ajis02-88	121	15	influence	influence	VERB
ajis02-88	121	16	the	the	DET
ajis02-88	121	17	firm	firm	NOUN
ajis02-88	121	18	’s	’s	PART
ajis02-88	121	19	e	e	PROPN
ajis02-88	121	20	-	-	NOUN
ajis02-88	121	21	commerce	commerce	NOUN
ajis02-88	121	22	strategy	strategy	NOUN
ajis02-88	121	23	.	.	PUNCT
ajis02-88	122	1	interviewing	interview	VERB
ajis02-88	122	2	five	five	NUM
ajis02-88	122	3	managers	manager	NOUN
ajis02-88	122	4	contributed	contribute	VERB
ajis02-88	122	5	to	to	ADP
ajis02-88	122	6	reliability	reliability	NOUN
ajis02-88	122	7	by	by	ADP
ajis02-88	122	8	acting	act	VERB
ajis02-88	122	9	as	as	ADP
ajis02-88	122	10	verification	verification	NOUN
ajis02-88	122	11	on	on	ADP
ajis02-88	122	12	organisational	organisational	ADJ
ajis02-88	122	13	memory	memory	NOUN
ajis02-88	122	14	and	and	CCONJ
ajis02-88	122	15	establishing	establish	VERB
ajis02-88	122	16	a	a	DET
ajis02-88	122	17	common	common	ADJ
ajis02-88	122	18	understanding	understanding	NOUN
ajis02-88	122	19	of	of	ADP
ajis02-88	122	20	multi	multi	ADJ
ajis02-88	122	21	-	-	ADJ
ajis02-88	122	22	channel	channel	ADJ
ajis02-88	122	23	e	e	NOUN
ajis02-88	122	24	-	-	NOUN
ajis02-88	122	25	commerce	commerce	NOUN
ajis02-88	122	26	strategy	strategy	NOUN
ajis02-88	122	27	(	(	PUNCT
ajis02-88	122	28	earl	earl	PROPN
ajis02-88	122	29	1993	1993	NUM
ajis02-88	122	30	)	)	PUNCT
ajis02-88	122	31	.	.	PUNCT
ajis02-88	123	1	ajis	ajis	AUX
ajis02-88	123	2	volume	volume	VERB
ajis02-88	123	3	12	12	NUM
ajis02-88	123	4	no	no	NOUN
ajis02-88	123	5	.	.	NOUN
ajis02-88	123	6	2	2	NUM
ajis02-88	123	7	may	may	PROPN
ajis02-88	123	8	2005	2005	NUM
ajis02-88	123	9	152	152	NUM
ajis02-88	123	10	interviews	interview	NOUN
ajis02-88	123	11	were	be	AUX
ajis02-88	123	12	transcribed	transcribe	VERB
ajis02-88	123	13	in	in	ADP
ajis02-88	123	14	full	full	ADJ
ajis02-88	123	15	and	and	CCONJ
ajis02-88	123	16	analysed	analyse	VERB
ajis02-88	123	17	using	using	NOUN
ajis02-88	123	18	pattern	pattern	NOUN
ajis02-88	123	19	matching	match	VERB
ajis02-88	123	20	with	with	ADP
ajis02-88	123	21	a	a	DET
ajis02-88	123	22	list	list	NOUN
ajis02-88	123	23	of	of	ADP
ajis02-88	123	24	categories	category	NOUN
ajis02-88	123	25	based	base	VERB
ajis02-88	123	26	on	on	ADP
ajis02-88	123	27	the	the	DET
ajis02-88	123	28	sfs	sfs	PROPN
ajis02-88	123	29	identified	identify	VERB
ajis02-88	123	30	from	from	ADP
ajis02-88	123	31	the	the	DET
ajis02-88	123	32	literature	literature	NOUN
ajis02-88	123	33	.	.	PUNCT
ajis02-88	124	1	additional	additional	ADJ
ajis02-88	124	2	categories	category	NOUN
ajis02-88	124	3	,	,	PUNCT
ajis02-88	124	4	not	not	PART
ajis02-88	124	5	identified	identify	VERB
ajis02-88	124	6	from	from	ADP
ajis02-88	124	7	literature	literature	NOUN
ajis02-88	124	8	,	,	PUNCT
ajis02-88	124	9	were	be	AUX
ajis02-88	124	10	created	create	VERB
ajis02-88	124	11	as	as	SCONJ
ajis02-88	124	12	required	require	VERB
ajis02-88	124	13	.	.	PUNCT
ajis02-88	125	1	as	as	SCONJ
ajis02-88	125	2	we	we	PRON
ajis02-88	125	3	discussed	discuss	VERB
ajis02-88	125	4	earlier	early	ADV
ajis02-88	125	5	,	,	PUNCT
ajis02-88	125	6	we	we	PRON
ajis02-88	125	7	then	then	ADV
ajis02-88	125	8	conducted	conduct	VERB
ajis02-88	125	9	a	a	DET
ajis02-88	125	10	post	post	ADJ
ajis02-88	125	11	-	-	ADJ
ajis02-88	125	12	hoc	hoc	X
ajis02-88	125	13	literature	literature	NOUN
ajis02-88	125	14	review	review	NOUN
ajis02-88	125	15	to	to	PART
ajis02-88	125	16	further	far	ADV
ajis02-88	125	17	explain	explain	VERB
ajis02-88	125	18	our	our	PRON
ajis02-88	125	19	new	new	ADJ
ajis02-88	125	20	categories	category	NOUN
ajis02-88	125	21	,	,	PUNCT
ajis02-88	125	22	and	and	CCONJ
ajis02-88	125	23	identify	identify	VERB
ajis02-88	125	24	the	the	DET
ajis02-88	125	25	areas	area	NOUN
ajis02-88	125	26	where	where	SCONJ
ajis02-88	125	27	we	we	PRON
ajis02-88	125	28	were	be	AUX
ajis02-88	125	29	aiming	aim	VERB
ajis02-88	125	30	to	to	PART
ajis02-88	125	31	make	make	VERB
ajis02-88	125	32	extensions	extension	NOUN
ajis02-88	125	33	to	to	ADP
ajis02-88	125	34	existing	exist	VERB
ajis02-88	125	35	theory	theory	NOUN
ajis02-88	125	36	.	.	PUNCT
ajis02-88	126	1	findings	finding	NOUN
ajis02-88	126	2	from	from	ADP
ajis02-88	126	3	this	this	DET
ajis02-88	126	4	analysis	analysis	NOUN
ajis02-88	126	5	were	be	AUX
ajis02-88	126	6	presented	present	VERB
ajis02-88	126	7	to	to	PART
ajis02-88	126	8	buywell	buywell	VERB
ajis02-88	126	9	management	management	NOUN
ajis02-88	126	10	for	for	ADP
ajis02-88	126	11	verification	verification	NOUN
ajis02-88	126	12	and	and	CCONJ
ajis02-88	126	13	comment	comment	NOUN
ajis02-88	126	14	.	.	PUNCT
ajis02-88	127	1	following	follow	VERB
ajis02-88	127	2	that	that	PRON
ajis02-88	127	3	,	,	PUNCT
ajis02-88	127	4	we	we	PRON
ajis02-88	127	5	facilitated	facilitate	VERB
ajis02-88	127	6	a	a	DET
ajis02-88	127	7	focus	focus	NOUN
ajis02-88	127	8	group	group	NOUN
ajis02-88	127	9	in	in	ADP
ajis02-88	127	10	which	which	PRON
ajis02-88	127	11	the	the	DET
ajis02-88	127	12	management	management	NOUN
ajis02-88	127	13	team	team	NOUN
ajis02-88	127	14	responded	respond	VERB
ajis02-88	127	15	to	to	ADP
ajis02-88	127	16	and	and	CCONJ
ajis02-88	127	17	elaborated	elaborate	VERB
ajis02-88	127	18	on	on	ADP
ajis02-88	127	19	our	our	PRON
ajis02-88	127	20	findings	finding	NOUN
ajis02-88	127	21	.	.	PUNCT
ajis02-88	128	1	results	result	NOUN
ajis02-88	128	2	as	as	SCONJ
ajis02-88	128	3	expected	expect	VERB
ajis02-88	128	4	,	,	PUNCT
ajis02-88	128	5	all	all	DET
ajis02-88	128	6	sfs	sfs	PROPN
ajis02-88	128	7	were	be	AUX
ajis02-88	128	8	found	find	VERB
ajis02-88	128	9	to	to	ADP
ajis02-88	128	10	varying	vary	VERB
ajis02-88	128	11	degrees	degree	NOUN
ajis02-88	128	12	.	.	PUNCT
ajis02-88	129	1	we	we	PRON
ajis02-88	129	2	have	have	AUX
ajis02-88	129	3	divided	divide	VERB
ajis02-88	129	4	our	our	PRON
ajis02-88	129	5	results	result	NOUN
ajis02-88	129	6	into	into	ADP
ajis02-88	129	7	three	three	NUM
ajis02-88	129	8	sections	section	NOUN
ajis02-88	129	9	–	–	PUNCT
ajis02-88	129	10	areas	area	NOUN
ajis02-88	129	11	where	where	SCONJ
ajis02-88	129	12	buywell	buywell	PROPN
ajis02-88	129	13	confirmed	confirm	VERB
ajis02-88	129	14	but	but	CCONJ
ajis02-88	129	15	did	do	AUX
ajis02-88	129	16	not	not	PART
ajis02-88	129	17	extend	extend	VERB
ajis02-88	129	18	the	the	DET
ajis02-88	129	19	practices	practice	NOUN
ajis02-88	129	20	expected	expect	VERB
ajis02-88	129	21	from	from	ADP
ajis02-88	129	22	e	e	PROPN
ajis02-88	129	23	-	-	PROPN
ajis02-88	129	24	commerce	commerce	NOUN
ajis02-88	129	25	literature	literature	NOUN
ajis02-88	129	26	,	,	PUNCT
ajis02-88	129	27	areas	area	NOUN
ajis02-88	129	28	where	where	SCONJ
ajis02-88	129	29	buywell	buywell	NOUN
ajis02-88	129	30	challenged	challenge	VERB
ajis02-88	129	31	or	or	CCONJ
ajis02-88	129	32	exceeded	exceed	VERB
ajis02-88	129	33	the	the	DET
ajis02-88	129	34	practices	practice	NOUN
ajis02-88	129	35	suggested	suggest	VERB
ajis02-88	129	36	by	by	ADP
ajis02-88	129	37	existing	exist	VERB
ajis02-88	129	38	ecommerce	ecommerce	NOUN
ajis02-88	129	39	literature	literature	NOUN
ajis02-88	129	40	,	,	PUNCT
ajis02-88	129	41	and	and	CCONJ
ajis02-88	129	42	new	new	ADJ
ajis02-88	129	43	factors	factor	NOUN
ajis02-88	129	44	we	we	PRON
ajis02-88	129	45	were	be	AUX
ajis02-88	129	46	not	not	PART
ajis02-88	129	47	able	able	ADJ
ajis02-88	129	48	to	to	PART
ajis02-88	129	49	identify	identify	VERB
ajis02-88	129	50	from	from	ADP
ajis02-88	129	51	existing	exist	VERB
ajis02-88	129	52	literature	literature	NOUN
ajis02-88	129	53	.	.	PUNCT
ajis02-88	130	1	we	we	PRON
ajis02-88	130	2	first	first	ADV
ajis02-88	130	3	consider	consider	VERB
ajis02-88	130	4	areas	area	NOUN
ajis02-88	130	5	where	where	SCONJ
ajis02-88	130	6	buywell	buywell	NOUN
ajis02-88	130	7	confirmed	confirm	VERB
ajis02-88	130	8	existing	exist	VERB
ajis02-88	130	9	theory	theory	NOUN
ajis02-88	130	10	.	.	PUNCT
ajis02-88	131	1	confirmation	confirmation	NOUN
ajis02-88	131	2	of	of	ADP
ajis02-88	131	3	existing	exist	VERB
ajis02-88	131	4	theory	theory	NOUN
ajis02-88	131	5	in	in	ADP
ajis02-88	131	6	these	these	DET
ajis02-88	131	7	areas	area	NOUN
ajis02-88	131	8	,	,	PUNCT
ajis02-88	131	9	buywell	buywell	PROPN
ajis02-88	131	10	’s	’s	PART
ajis02-88	131	11	management	management	NOUN
ajis02-88	131	12	found	find	VERB
ajis02-88	131	13	existing	exist	VERB
ajis02-88	131	14	theory	theory	NOUN
ajis02-88	131	15	to	to	PART
ajis02-88	131	16	be	be	AUX
ajis02-88	131	17	relevant	relevant	ADJ
ajis02-88	131	18	to	to	ADP
ajis02-88	131	19	their	their	PRON
ajis02-88	131	20	business	business	NOUN
ajis02-88	131	21	,	,	PUNCT
ajis02-88	131	22	but	but	CCONJ
ajis02-88	131	23	in	in	ADP
ajis02-88	131	24	our	our	PRON
ajis02-88	131	25	view	view	NOUN
ajis02-88	131	26	,	,	PUNCT
ajis02-88	131	27	their	their	PRON
ajis02-88	131	28	business	business	NOUN
ajis02-88	131	29	practices	practice	NOUN
ajis02-88	131	30	reflected	reflect	VERB
ajis02-88	131	31	,	,	PUNCT
ajis02-88	131	32	but	but	CCONJ
ajis02-88	131	33	did	do	AUX
ajis02-88	131	34	not	not	PART
ajis02-88	131	35	significantly	significantly	ADV
ajis02-88	131	36	extend	extend	VERB
ajis02-88	131	37	,	,	PUNCT
ajis02-88	131	38	existing	exist	VERB
ajis02-88	131	39	theory	theory	NOUN
ajis02-88	131	40	.	.	PUNCT
ajis02-88	132	1	sf	sf	NOUN
ajis02-88	132	2	1	1	NUM
ajis02-88	132	3	:	:	PUNCT
ajis02-88	132	4	functional	functional	ADJ
ajis02-88	132	5	integration	integration	NOUN
ajis02-88	132	6	in	in	ADP
ajis02-88	132	7	this	this	DET
ajis02-88	132	8	area	area	NOUN
ajis02-88	132	9	we	we	PRON
ajis02-88	132	10	found	find	VERB
ajis02-88	132	11	that	that	SCONJ
ajis02-88	132	12	buywell	buywell	NOUN
ajis02-88	132	13	followed	follow	VERB
ajis02-88	132	14	the	the	DET
ajis02-88	132	15	best	good	ADJ
ajis02-88	132	16	practice	practice	NOUN
ajis02-88	132	17	identified	identify	VERB
ajis02-88	132	18	in	in	ADP
ajis02-88	132	19	literature	literature	NOUN
ajis02-88	132	20	,	,	PUNCT
ajis02-88	132	21	but	but	CCONJ
ajis02-88	132	22	did	do	AUX
ajis02-88	132	23	not	not	PART
ajis02-88	132	24	appear	appear	VERB
ajis02-88	132	25	to	to	PART
ajis02-88	132	26	significantly	significantly	ADV
ajis02-88	132	27	extend	extend	VERB
ajis02-88	132	28	previous	previous	ADJ
ajis02-88	132	29	findings	finding	NOUN
ajis02-88	132	30	.	.	PUNCT
ajis02-88	133	1	buywell	buywell	NOUN
ajis02-88	133	2	is	be	AUX
ajis02-88	133	3	extremely	extremely	ADV
ajis02-88	133	4	well	well	ADV
ajis02-88	133	5	integrated	integrate	VERB
ajis02-88	133	6	with	with	ADP
ajis02-88	133	7	a	a	DET
ajis02-88	133	8	structure	structure	NOUN
ajis02-88	133	9	organised	organise	VERB
ajis02-88	133	10	around	around	ADP
ajis02-88	133	11	functions	function	NOUN
ajis02-88	133	12	rather	rather	ADV
ajis02-88	133	13	than	than	ADP
ajis02-88	133	14	channels	channel	NOUN
ajis02-88	133	15	.	.	PUNCT
ajis02-88	134	1	the	the	DET
ajis02-88	134	2	main	main	ADJ
ajis02-88	134	3	three	three	NUM
ajis02-88	134	4	main	main	ADJ
ajis02-88	134	5	functions	function	NOUN
ajis02-88	134	6	used	use	VERB
ajis02-88	134	7	as	as	ADP
ajis02-88	134	8	the	the	DET
ajis02-88	134	9	basis	basis	NOUN
ajis02-88	134	10	for	for	ADP
ajis02-88	134	11	the	the	DET
ajis02-88	134	12	organisation	organisation	NOUN
ajis02-88	134	13	structure	structure	NOUN
ajis02-88	134	14	are	be	AUX
ajis02-88	134	15	purchasing	purchase	VERB
ajis02-88	134	16	,	,	PUNCT
ajis02-88	134	17	logistics	logistic	NOUN
ajis02-88	134	18	,	,	PUNCT
ajis02-88	134	19	and	and	CCONJ
ajis02-88	134	20	sales	sale	NOUN
ajis02-88	134	21	and	and	CCONJ
ajis02-88	134	22	marketing	marketing	NOUN
ajis02-88	134	23	,	,	PUNCT
ajis02-88	134	24	called	call	VERB
ajis02-88	134	25	by	by	ADP
ajis02-88	134	26	buywell	buywell	NOUN
ajis02-88	134	27	“	"	PUNCT
ajis02-88	134	28	buying	buy	VERB
ajis02-88	134	29	smarter	smart	ADJ
ajis02-88	134	30	”	"	PUNCT
ajis02-88	134	31	,	,	PUNCT
ajis02-88	134	32	“	"	PUNCT
ajis02-88	134	33	working	work	VERB
ajis02-88	134	34	smarter	smarter	ADV
ajis02-88	134	35	”	"	PUNCT
ajis02-88	134	36	,	,	PUNCT
ajis02-88	134	37	and	and	CCONJ
ajis02-88	134	38	“	"	PUNCT
ajis02-88	134	39	selling	sell	VERB
ajis02-88	134	40	smarter	smart	ADJ
ajis02-88	134	41	”	"	PUNCT
ajis02-88	134	42	.	.	PUNCT
ajis02-88	135	1	the	the	DET
ajis02-88	135	2	marketing	marketing	NOUN
ajis02-88	135	3	manager	manager	NOUN
ajis02-88	135	4	explained	explain	VERB
ajis02-88	135	5	:	:	PUNCT
ajis02-88	135	6	“	"	PUNCT
ajis02-88	135	7	we	we	PRON
ajis02-88	135	8	do	do	AUX
ajis02-88	135	9	n’t	not	PART
ajis02-88	135	10	want	want	VERB
ajis02-88	135	11	to	to	PART
ajis02-88	135	12	structure	structure	VERB
ajis02-88	135	13	marketing	marketing	NOUN
ajis02-88	135	14	in	in	ADP
ajis02-88	135	15	one	one	NUM
ajis02-88	135	16	silo	silo	NOUN
ajis02-88	135	17	,	,	PUNCT
ajis02-88	135	18	or	or	CCONJ
ajis02-88	135	19	one	one	NUM
ajis02-88	135	20	channel	channel	NOUN
ajis02-88	135	21	...	...	PUNCT
ajis02-88	136	1	it	it	PRON
ajis02-88	136	2	’s	’s	AUX
ajis02-88	136	3	all	all	ADV
ajis02-88	136	4	integrated	integrate	VERB
ajis02-88	136	5	within	within	ADP
ajis02-88	136	6	the	the	DET
ajis02-88	136	7	role	role	NOUN
ajis02-88	136	8	,	,	PUNCT
ajis02-88	136	9	and	and	CCONJ
ajis02-88	136	10	we	we	PRON
ajis02-88	136	11	work	work	VERB
ajis02-88	136	12	across	across	ADP
ajis02-88	136	13	the	the	DET
ajis02-88	136	14	channels	channel	NOUN
ajis02-88	136	15	.	.	PUNCT
ajis02-88	137	1	we	we	PRON
ajis02-88	137	2	do	do	AUX
ajis02-88	137	3	n’t	not	PART
ajis02-88	137	4	have	have	VERB
ajis02-88	137	5	a	a	DET
ajis02-88	137	6	catalogue	catalogue	NOUN
ajis02-88	137	7	manager	manager	NOUN
ajis02-88	137	8	or	or	CCONJ
ajis02-88	137	9	an	an	DET
ajis02-88	137	10	internet	internet	NOUN
ajis02-88	137	11	marketing	marketing	NOUN
ajis02-88	137	12	manager	manager	NOUN
ajis02-88	137	13	,	,	PUNCT
ajis02-88	137	14	we	we	PRON
ajis02-88	137	15	have	have	VERB
ajis02-88	137	16	a	a	DET
ajis02-88	137	17	customer	customer	NOUN
ajis02-88	137	18	care	care	NOUN
ajis02-88	137	19	manager	manager	NOUN
ajis02-88	137	20	or	or	CCONJ
ajis02-88	137	21	a	a	DET
ajis02-88	137	22	loyalty	loyalty	NOUN
ajis02-88	137	23	manager	manager	NOUN
ajis02-88	137	24	,	,	PUNCT
ajis02-88	137	25	and	and	CCONJ
ajis02-88	137	26	they	they	PRON
ajis02-88	137	27	are	be	AUX
ajis02-88	137	28	there	there	ADV
ajis02-88	137	29	for	for	ADP
ajis02-88	137	30	the	the	DET
ajis02-88	137	31	customer	customer	NOUN
ajis02-88	137	32	regardless	regardless	ADV
ajis02-88	137	33	of	of	ADP
ajis02-88	137	34	what	what	PRON
ajis02-88	137	35	channel	channel	NOUN
ajis02-88	137	36	.	.	PUNCT
ajis02-88	137	37	”	"	PUNCT
ajis02-88	138	1	respondents	respondent	NOUN
ajis02-88	138	2	confirmed	confirm	VERB
ajis02-88	138	3	buywell	buywell	PROPN
ajis02-88	138	4	had	have	VERB
ajis02-88	138	5	a	a	DET
ajis02-88	138	6	strong	strong	ADJ
ajis02-88	138	7	,	,	PUNCT
ajis02-88	138	8	shared	shared	ADJ
ajis02-88	138	9	organisational	organisational	ADJ
ajis02-88	138	10	philosophy	philosophy	NOUN
ajis02-88	138	11	.	.	PUNCT
ajis02-88	139	1	the	the	DET
ajis02-88	139	2	general	general	ADJ
ajis02-88	139	3	manager	manager	NOUN
ajis02-88	139	4	explained	explain	VERB
ajis02-88	139	5	:	:	PUNCT
ajis02-88	139	6	“	"	PUNCT
ajis02-88	139	7	…	…	PUNCT
ajis02-88	139	8	they	they	PRON
ajis02-88	139	9	become	become	VERB
ajis02-88	139	10	accustomed	accustomed	ADJ
ajis02-88	139	11	to	to	ADP
ajis02-88	139	12	the	the	DET
ajis02-88	139	13	‘	'	PUNCT
ajis02-88	139	14	buywell	buywell	ADJ
ajis02-88	139	15	way	way	NOUN
ajis02-88	139	16	’	'	PUNCT
ajis02-88	139	17	as	as	SCONJ
ajis02-88	139	18	we	we	PRON
ajis02-88	139	19	call	call	VERB
ajis02-88	139	20	it	it	PRON
ajis02-88	139	21	,	,	PUNCT
ajis02-88	139	22	from	from	ADP
ajis02-88	139	23	the	the	DET
ajis02-88	139	24	customer	customer	NOUN
ajis02-88	139	25	service	service	NOUN
ajis02-88	139	26	perspective	perspective	NOUN
ajis02-88	139	27	…	…	PUNCT
ajis02-88	139	28	”	"	PUNCT
ajis02-88	139	29	in	in	ADP
ajis02-88	139	30	summary	summary	NOUN
ajis02-88	139	31	,	,	PUNCT
ajis02-88	139	32	buywell	buywell	PROPN
ajis02-88	139	33	had	have	VERB
ajis02-88	139	34	a	a	DET
ajis02-88	139	35	very	very	ADV
ajis02-88	139	36	high	high	ADJ
ajis02-88	139	37	level	level	NOUN
ajis02-88	139	38	of	of	ADP
ajis02-88	139	39	functional	functional	ADJ
ajis02-88	139	40	integration	integration	NOUN
ajis02-88	139	41	,	,	PUNCT
ajis02-88	139	42	and	and	CCONJ
ajis02-88	139	43	a	a	DET
ajis02-88	139	44	clearly	clearly	ADV
ajis02-88	139	45	articulated	articulate	VERB
ajis02-88	139	46	shared	share	VERB
ajis02-88	139	47	identity	identity	NOUN
ajis02-88	139	48	and	and	CCONJ
ajis02-88	139	49	meaning	meaning	NOUN
ajis02-88	139	50	across	across	ADP
ajis02-88	139	51	all	all	DET
ajis02-88	139	52	functional	functional	ADJ
ajis02-88	139	53	departments	department	NOUN
ajis02-88	139	54	.	.	PUNCT
ajis02-88	140	1	sf	sf	NOUN
ajis02-88	140	2	2	2	NUM
ajis02-88	140	3	:	:	PUNCT
ajis02-88	140	4	channel	channel	NOUN
ajis02-88	140	5	synergy	synergy	NOUN
ajis02-88	140	6	channel	channel	NOUN
ajis02-88	140	7	synergy	synergy	NOUN
ajis02-88	140	8	describes	describe	VERB
ajis02-88	140	9	consistency	consistency	NOUN
ajis02-88	140	10	of	of	ADP
ajis02-88	140	11	pricing	pricing	NOUN
ajis02-88	140	12	and	and	CCONJ
ajis02-88	140	13	a	a	DET
ajis02-88	140	14	seamlessness	seamlessness	NOUN
ajis02-88	140	15	purchasing	purchasing	NOUN
ajis02-88	140	16	and	and	CCONJ
ajis02-88	140	17	communications	communication	NOUN
ajis02-88	140	18	experience	experience	NOUN
ajis02-88	140	19	across	across	ADP
ajis02-88	140	20	channels	channel	NOUN
ajis02-88	140	21	.	.	PUNCT
ajis02-88	141	1	in	in	ADP
ajis02-88	141	2	this	this	DET
ajis02-88	141	3	area	area	NOUN
ajis02-88	141	4	buywell	buywell	NOUN
ajis02-88	141	5	also	also	ADV
ajis02-88	141	6	demonstrated	demonstrate	VERB
ajis02-88	141	7	the	the	DET
ajis02-88	141	8	best	good	ADJ
ajis02-88	141	9	practice	practice	NOUN
ajis02-88	141	10	identified	identify	VERB
ajis02-88	141	11	in	in	ADP
ajis02-88	141	12	literature	literature	NOUN
ajis02-88	141	13	.	.	PUNCT
ajis02-88	142	1	we	we	PRON
ajis02-88	142	2	did	do	AUX
ajis02-88	142	3	not	not	PART
ajis02-88	142	4	find	find	VERB
ajis02-88	142	5	any	any	DET
ajis02-88	142	6	insights	insight	NOUN
ajis02-88	142	7	from	from	ADP
ajis02-88	142	8	buywell	buywell	NOUN
ajis02-88	142	9	’s	’s	PART
ajis02-88	142	10	practice	practice	NOUN
ajis02-88	142	11	that	that	PRON
ajis02-88	142	12	extended	extend	VERB
ajis02-88	142	13	this	this	DET
ajis02-88	142	14	individual	individual	ADJ
ajis02-88	142	15	factor	factor	NOUN
ajis02-88	142	16	significantly	significantly	ADV
ajis02-88	142	17	,	,	PUNCT
ajis02-88	142	18	although	although	SCONJ
ajis02-88	142	19	we	we	PRON
ajis02-88	142	20	did	do	AUX
ajis02-88	142	21	find	find	VERB
ajis02-88	142	22	a	a	DET
ajis02-88	142	23	particularly	particularly	ADV
ajis02-88	142	24	close	close	ADJ
ajis02-88	142	25	correlation	correlation	NOUN
ajis02-88	142	26	between	between	ADP
ajis02-88	142	27	this	this	DET
ajis02-88	142	28	factor	factor	NOUN
ajis02-88	142	29	and	and	CCONJ
ajis02-88	142	30	other	other	ADJ
ajis02-88	142	31	factors	factor	NOUN
ajis02-88	142	32	,	,	PUNCT
ajis02-88	142	33	which	which	PRON
ajis02-88	142	34	is	be	AUX
ajis02-88	142	35	discussed	discuss	VERB
ajis02-88	142	36	later	later	ADV
ajis02-88	142	37	.	.	PUNCT
ajis02-88	143	1	the	the	DET
ajis02-88	143	2	general	general	ADJ
ajis02-88	143	3	manager	manager	NOUN
ajis02-88	143	4	explained	explain	VERB
ajis02-88	143	5	:	:	PUNCT
ajis02-88	143	6	“	"	PUNCT
ajis02-88	143	7	we	we	PRON
ajis02-88	143	8	would	would	AUX
ajis02-88	143	9	confuse	confuse	VERB
ajis02-88	143	10	the	the	DET
ajis02-88	143	11	heck	heck	NOUN
ajis02-88	143	12	out	out	ADP
ajis02-88	143	13	of	of	ADP
ajis02-88	143	14	those	those	DET
ajis02-88	143	15	people	people	NOUN
ajis02-88	143	16	if	if	SCONJ
ajis02-88	143	17	the	the	DET
ajis02-88	143	18	website	website	NOUN
ajis02-88	143	19	was	be	AUX
ajis02-88	143	20	totally	totally	ADV
ajis02-88	143	21	different	different	ADJ
ajis02-88	143	22	to	to	ADP
ajis02-88	143	23	the	the	DET
ajis02-88	143	24	ajis	ajis	NOUN
ajis02-88	143	25	volume	volume	NOUN
ajis02-88	144	1	12	12	NUM
ajis02-88	144	2	no	no	NOUN
ajis02-88	144	3	.	.	NOUN
ajis02-88	144	4	2	2	NUM
ajis02-88	144	5	may	may	PROPN
ajis02-88	144	6	2005	2005	NUM
ajis02-88	144	7	153	153	NUM
ajis02-88	144	8	catalogue	catalogue	NOUN
ajis02-88	144	9	.	.	PUNCT
ajis02-88	145	1	so	so	ADV
ajis02-88	145	2	a	a	DET
ajis02-88	145	3	lot	lot	NOUN
ajis02-88	145	4	of	of	ADP
ajis02-88	145	5	thought	thought	NOUN
ajis02-88	145	6	has	have	AUX
ajis02-88	145	7	gone	go	VERB
ajis02-88	145	8	into	into	ADP
ajis02-88	145	9	trying	try	VERB
ajis02-88	145	10	to	to	PART
ajis02-88	145	11	provide	provide	VERB
ajis02-88	145	12	consistency	consistency	NOUN
ajis02-88	145	13	.	.	PUNCT
ajis02-88	145	14	”	"	PUNCT
ajis02-88	146	1	marketing	market	VERB
ajis02-88	146	2	over	over	ADP
ajis02-88	146	3	the	the	DET
ajis02-88	146	4	internet	internet	NOUN
ajis02-88	146	5	is	be	AUX
ajis02-88	146	6	a	a	DET
ajis02-88	146	7	lot	lot	NOUN
ajis02-88	146	8	cheaper	cheap	ADJ
ajis02-88	146	9	than	than	ADP
ajis02-88	146	10	printing	print	VERB
ajis02-88	146	11	catalogues	catalogue	NOUN
ajis02-88	146	12	.	.	PUNCT
ajis02-88	147	1	to	to	PART
ajis02-88	147	2	encourage	encourage	VERB
ajis02-88	147	3	customers	customer	NOUN
ajis02-88	147	4	to	to	PART
ajis02-88	147	5	shop	shop	VERB
ajis02-88	147	6	on	on	ADP
ajis02-88	147	7	the	the	DET
ajis02-88	147	8	internet	internet	NOUN
ajis02-88	147	9	,	,	PUNCT
ajis02-88	147	10	a	a	DET
ajis02-88	147	11	free	free	ADJ
ajis02-88	147	12	delivery	delivery	NOUN
ajis02-88	147	13	incentive	incentive	NOUN
ajis02-88	147	14	is	be	AUX
ajis02-88	147	15	offered	offer	VERB
ajis02-88	147	16	.	.	PUNCT
ajis02-88	148	1	by	by	ADP
ajis02-88	148	2	contrast	contrast	NOUN
ajis02-88	148	3	,	,	PUNCT
ajis02-88	148	4	catalogue	catalogue	NOUN
ajis02-88	148	5	orders	order	NOUN
ajis02-88	148	6	incur	incur	VERB
ajis02-88	148	7	a	a	DET
ajis02-88	148	8	delivery	delivery	NOUN
ajis02-88	148	9	charge	charge	NOUN
ajis02-88	148	10	.	.	PUNCT
ajis02-88	149	1	this	this	PRON
ajis02-88	149	2	provides	provide	VERB
ajis02-88	149	3	an	an	DET
ajis02-88	149	4	incentive	incentive	NOUN
ajis02-88	149	5	without	without	ADP
ajis02-88	149	6	inconsistent	inconsistent	ADJ
ajis02-88	149	7	pricing	pricing	NOUN
ajis02-88	149	8	.	.	PUNCT
ajis02-88	150	1	the	the	DET
ajis02-88	150	2	channel	channel	NOUN
ajis02-88	150	3	campaign	campaign	NOUN
ajis02-88	150	4	manager	manager	NOUN
ajis02-88	150	5	explained	explain	VERB
ajis02-88	150	6	:	:	PUNCT
ajis02-88	150	7	“	"	PUNCT
ajis02-88	150	8	the	the	DET
ajis02-88	150	9	only	only	ADJ
ajis02-88	150	10	difference	difference	NOUN
ajis02-88	150	11	is	be	AUX
ajis02-88	150	12	free	free	ADJ
ajis02-88	150	13	delivery	delivery	NOUN
ajis02-88	150	14	on	on	ADP
ajis02-88	150	15	internet	internet	NOUN
ajis02-88	150	16	orders	order	NOUN
ajis02-88	150	17	.	.	PUNCT
ajis02-88	151	1	the	the	DET
ajis02-88	151	2	actual	actual	ADJ
ajis02-88	151	3	product	product	NOUN
ajis02-88	151	4	pricing	pricing	NOUN
ajis02-88	151	5	is	be	AUX
ajis02-88	151	6	consistent	consistent	ADJ
ajis02-88	151	7	.	.	PUNCT
ajis02-88	151	8	”	"	PUNCT
ajis02-88	152	1	in	in	ADP
ajis02-88	152	2	summary	summary	NOUN
ajis02-88	152	3	,	,	PUNCT
ajis02-88	152	4	buywell	buywell	PROPN
ajis02-88	152	5	’s	’s	PART
ajis02-88	152	6	channels	channel	NOUN
ajis02-88	152	7	were	be	AUX
ajis02-88	152	8	found	find	VERB
ajis02-88	152	9	to	to	PART
ajis02-88	152	10	be	be	AUX
ajis02-88	152	11	synergistic	synergistic	ADJ
ajis02-88	152	12	,	,	PUNCT
ajis02-88	152	13	providing	provide	VERB
ajis02-88	152	14	a	a	DET
ajis02-88	152	15	seamless	seamless	ADJ
ajis02-88	152	16	communications	communication	NOUN
ajis02-88	152	17	and	and	CCONJ
ajis02-88	152	18	purchasing	purchasing	NOUN
ajis02-88	152	19	experience	experience	NOUN
ajis02-88	152	20	.	.	PUNCT
ajis02-88	153	1	sf	sf	NOUN
ajis02-88	153	2	3	3	NUM
ajis02-88	153	3	:	:	PUNCT
ajis02-88	153	4	brand	brand	NOUN
ajis02-88	153	5	management	management	NOUN
ajis02-88	153	6	brand	brand	NOUN
ajis02-88	153	7	management	management	NOUN
ajis02-88	153	8	includes	include	VERB
ajis02-88	153	9	portraying	portray	VERB
ajis02-88	153	10	a	a	DET
ajis02-88	153	11	consistent	consistent	ADJ
ajis02-88	153	12	brand	brand	NOUN
ajis02-88	153	13	image	image	NOUN
ajis02-88	153	14	and	and	CCONJ
ajis02-88	153	15	a	a	DET
ajis02-88	153	16	track	track	NOUN
ajis02-88	153	17	record	record	NOUN
ajis02-88	153	18	of	of	ADP
ajis02-88	153	19	service	service	NOUN
ajis02-88	153	20	delivery	delivery	NOUN
ajis02-88	153	21	.	.	PUNCT
ajis02-88	154	1	the	the	DET
ajis02-88	154	2	marketing	marketing	NOUN
ajis02-88	154	3	manager	manager	NOUN
ajis02-88	154	4	commented	comment	VERB
ajis02-88	154	5	:	:	PUNCT
ajis02-88	154	6	“	"	PUNCT
ajis02-88	154	7	a	a	DET
ajis02-88	154	8	lot	lot	NOUN
ajis02-88	154	9	of	of	ADP
ajis02-88	154	10	customers	customer	NOUN
ajis02-88	154	11	trust	trust	VERB
ajis02-88	154	12	us	we	PRON
ajis02-88	154	13	with	with	ADP
ajis02-88	154	14	their	their	PRON
ajis02-88	154	15	credit	credit	NOUN
ajis02-88	154	16	card	card	NOUN
ajis02-88	154	17	details	detail	NOUN
ajis02-88	154	18	.	.	PUNCT
ajis02-88	155	1	they	they	PRON
ajis02-88	155	2	think	think	VERB
ajis02-88	155	3	,	,	PUNCT
ajis02-88	155	4	‘	'	PUNCT
ajis02-88	155	5	oh	oh	INTJ
ajis02-88	155	6	,	,	PUNCT
ajis02-88	155	7	that	that	PRON
ajis02-88	155	8	’s	’	VERB
ajis02-88	155	9	buywell	buywell	ADJ
ajis02-88	155	10	,	,	PUNCT
ajis02-88	155	11	they	they	PRON
ajis02-88	155	12	're	be	AUX
ajis02-88	155	13	ok	ok	ADJ
ajis02-88	155	14	’	'	PUNCT
ajis02-88	155	15	.	.	PUNCT
ajis02-88	156	1	we	we	PRON
ajis02-88	156	2	’re	’re	VERB
ajis02-88	156	3	not	not	PART
ajis02-88	156	4	a	a	DET
ajis02-88	156	5	fly	fly	VERB
ajis02-88	156	6	-	-	PUNCT
ajis02-88	156	7	by	by	ADP
ajis02-88	156	8	-	-	PUNCT
ajis02-88	156	9	night	night	NOUN
ajis02-88	156	10	company	company	NOUN
ajis02-88	156	11	or	or	CCONJ
ajis02-88	156	12	a	a	DET
ajis02-88	156	13	dot	dot	NOUN
ajis02-88	156	14	-	-	PUNCT
ajis02-88	156	15	com	com	NOUN
ajis02-88	156	16	.	.	PUNCT
ajis02-88	157	1	we	we	PRON
ajis02-88	157	2	’re	’re	VERB
ajis02-88	157	3	here	here	ADV
ajis02-88	157	4	to	to	PART
ajis02-88	157	5	stay	stay	VERB
ajis02-88	157	6	…	…	PUNCT
ajis02-88	157	7	i	i	PRON
ajis02-88	157	8	think	think	VERB
ajis02-88	157	9	it	it	PRON
ajis02-88	157	10	’s	’	VERB
ajis02-88	157	11	the	the	DET
ajis02-88	157	12	experience	experience	NOUN
ajis02-88	157	13	that	that	PRON
ajis02-88	157	14	the	the	DET
ajis02-88	157	15	customer	customer	NOUN
ajis02-88	157	16	has	have	VERB
ajis02-88	157	17	in	in	ADP
ajis02-88	157	18	each	each	DET
ajis02-88	157	19	channel	channel	NOUN
ajis02-88	157	20	.	.	PUNCT
ajis02-88	158	1	are	be	AUX
ajis02-88	158	2	we	we	PRON
ajis02-88	158	3	consistent	consistent	ADJ
ajis02-88	158	4	?	?	PUNCT
ajis02-88	159	1	is	be	AUX
ajis02-88	159	2	our	our	PRON
ajis02-88	159	3	brand	brand	NOUN
ajis02-88	159	4	delivery	delivery	NOUN
ajis02-88	159	5	consistent	consistent	ADJ
ajis02-88	159	6	?	?	PUNCT
ajis02-88	159	7	”	"	PUNCT
ajis02-88	159	8	buywell	buywell	PROPN
ajis02-88	159	9	has	have	AUX
ajis02-88	159	10	built	build	VERB
ajis02-88	159	11	a	a	DET
ajis02-88	159	12	strong	strong	ADJ
ajis02-88	159	13	service	service	NOUN
ajis02-88	159	14	brand	brand	NOUN
ajis02-88	159	15	by	by	ADP
ajis02-88	159	16	attention	attention	NOUN
ajis02-88	159	17	to	to	ADP
ajis02-88	159	18	quality	quality	NOUN
ajis02-88	159	19	control	control	NOUN
ajis02-88	159	20	and	and	CCONJ
ajis02-88	159	21	consistency	consistency	NOUN
ajis02-88	159	22	of	of	ADP
ajis02-88	159	23	service	service	NOUN
ajis02-88	159	24	,	,	PUNCT
ajis02-88	159	25	building	build	VERB
ajis02-88	159	26	customer	customer	NOUN
ajis02-88	159	27	confidence	confidence	NOUN
ajis02-88	159	28	across	across	ADP
ajis02-88	159	29	all	all	DET
ajis02-88	159	30	channels	channel	NOUN
ajis02-88	159	31	.	.	PUNCT
ajis02-88	160	1	they	they	PRON
ajis02-88	160	2	are	be	AUX
ajis02-88	160	3	then	then	ADV
ajis02-88	160	4	able	able	ADJ
ajis02-88	160	5	to	to	PART
ajis02-88	160	6	leverage	leverage	VERB
ajis02-88	160	7	their	their	PRON
ajis02-88	160	8	brand	brand	NOUN
ajis02-88	160	9	across	across	ADP
ajis02-88	160	10	channels	channel	NOUN
ajis02-88	160	11	with	with	ADP
ajis02-88	160	12	a	a	DET
ajis02-88	160	13	consistent	consistent	ADJ
ajis02-88	160	14	brand	brand	NOUN
ajis02-88	160	15	image	image	NOUN
ajis02-88	160	16	.	.	PUNCT
ajis02-88	161	1	we	we	PRON
ajis02-88	161	2	found	find	VERB
ajis02-88	161	3	that	that	SCONJ
ajis02-88	161	4	maintaining	maintain	VERB
ajis02-88	161	5	a	a	DET
ajis02-88	161	6	service	service	NOUN
ajis02-88	161	7	brand	brand	NOUN
ajis02-88	161	8	in	in	ADP
ajis02-88	161	9	multi	multi	ADJ
ajis02-88	161	10	-	-	ADJ
ajis02-88	161	11	channel	channel	ADJ
ajis02-88	161	12	retailing	retailing	NOUN
ajis02-88	161	13	of	of	ADP
ajis02-88	161	14	experience	experience	NOUN
ajis02-88	161	15	goods	good	NOUN
ajis02-88	161	16	such	such	ADJ
ajis02-88	161	17	as	as	ADP
ajis02-88	161	18	apparel	apparel	NOUN
ajis02-88	161	19	had	have	VERB
ajis02-88	161	20	particular	particular	ADJ
ajis02-88	161	21	challenges	challenge	NOUN
ajis02-88	161	22	,	,	PUNCT
ajis02-88	161	23	and	and	CCONJ
ajis02-88	161	24	was	be	AUX
ajis02-88	161	25	highly	highly	ADV
ajis02-88	161	26	dependant	dependant	ADJ
ajis02-88	161	27	on	on	ADP
ajis02-88	161	28	internal	internal	ADJ
ajis02-88	161	29	quality	quality	NOUN
ajis02-88	161	30	processes	process	NOUN
ajis02-88	161	31	to	to	PART
ajis02-88	161	32	maintain	maintain	VERB
ajis02-88	161	33	the	the	DET
ajis02-88	161	34	consistency	consistency	NOUN
ajis02-88	161	35	and	and	CCONJ
ajis02-88	161	36	veracity	veracity	NOUN
ajis02-88	161	37	of	of	ADP
ajis02-88	161	38	the	the	DET
ajis02-88	161	39	virtual	virtual	ADJ
ajis02-88	161	40	experience	experience	NOUN
ajis02-88	161	41	.	.	PUNCT
ajis02-88	162	1	this	this	PRON
ajis02-88	162	2	was	be	AUX
ajis02-88	162	3	identified	identify	VERB
ajis02-88	162	4	as	as	ADP
ajis02-88	162	5	an	an	DET
ajis02-88	162	6	additional	additional	ADJ
ajis02-88	162	7	success	success	NOUN
ajis02-88	162	8	factor	factor	NOUN
ajis02-88	162	9	for	for	ADP
ajis02-88	162	10	buywell	buywell	NOUN
ajis02-88	162	11	,	,	PUNCT
ajis02-88	162	12	and	and	CCONJ
ajis02-88	162	13	is	be	AUX
ajis02-88	162	14	discussed	discuss	VERB
ajis02-88	162	15	in	in	ADP
ajis02-88	162	16	more	more	ADJ
ajis02-88	162	17	detail	detail	NOUN
ajis02-88	162	18	later	later	ADV
ajis02-88	162	19	.	.	PUNCT
ajis02-88	163	1	for	for	ADP
ajis02-88	163	2	these	these	DET
ajis02-88	163	3	factors	factor	NOUN
ajis02-88	163	4	,	,	PUNCT
ajis02-88	163	5	functional	functional	ADJ
ajis02-88	163	6	integration	integration	NOUN
ajis02-88	163	7	,	,	PUNCT
ajis02-88	163	8	channel	channel	NOUN
ajis02-88	163	9	synergy	synergy	NOUN
ajis02-88	163	10	,	,	PUNCT
ajis02-88	163	11	and	and	CCONJ
ajis02-88	163	12	brand	brand	NOUN
ajis02-88	163	13	management	management	NOUN
ajis02-88	163	14	,	,	PUNCT
ajis02-88	163	15	the	the	DET
ajis02-88	163	16	practice	practice	NOUN
ajis02-88	163	17	at	at	ADP
ajis02-88	163	18	buywell	buywell	NOUN
ajis02-88	163	19	confirmed	confirm	VERB
ajis02-88	163	20	existing	exist	VERB
ajis02-88	163	21	theory	theory	NOUN
ajis02-88	163	22	.	.	PUNCT
ajis02-88	164	1	we	we	PRON
ajis02-88	164	2	now	now	ADV
ajis02-88	164	3	consider	consider	VERB
ajis02-88	164	4	areas	area	NOUN
ajis02-88	164	5	where	where	SCONJ
ajis02-88	164	6	findings	finding	NOUN
ajis02-88	164	7	from	from	ADP
ajis02-88	164	8	the	the	DET
ajis02-88	164	9	buywell	buywell	NOUN
ajis02-88	164	10	case	case	NOUN
ajis02-88	164	11	challenged	challenge	VERB
ajis02-88	164	12	or	or	CCONJ
ajis02-88	164	13	extended	extend	VERB
ajis02-88	164	14	existing	exist	VERB
ajis02-88	164	15	theory	theory	NOUN
ajis02-88	164	16	.	.	PUNCT
ajis02-88	165	1	challenges	challenge	NOUN
ajis02-88	165	2	or	or	CCONJ
ajis02-88	165	3	extensions	extension	NOUN
ajis02-88	165	4	to	to	ADP
ajis02-88	165	5	existing	exist	VERB
ajis02-88	165	6	theory	theory	NOUN
ajis02-88	165	7	sf	sf	ADP
ajis02-88	165	8	4	4	NUM
ajis02-88	165	9	:	:	PUNCT
ajis02-88	165	10	information	information	NOUN
ajis02-88	165	11	management	management	NOUN
ajis02-88	165	12	information	information	NOUN
ajis02-88	165	13	management	management	NOUN
ajis02-88	165	14	involves	involve	VERB
ajis02-88	165	15	keeping	keep	VERB
ajis02-88	165	16	information	information	NOUN
ajis02-88	165	17	up	up	ADP
ajis02-88	165	18	-	-	PUNCT
ajis02-88	165	19	to	to	ADP
ajis02-88	165	20	-	-	PUNCT
ajis02-88	165	21	date	date	NOUN
ajis02-88	165	22	and	and	CCONJ
ajis02-88	165	23	systems	system	NOUN
ajis02-88	165	24	integrated	integrate	VERB
ajis02-88	165	25	across	across	ADP
ajis02-88	165	26	channels	channel	NOUN
ajis02-88	165	27	.	.	PUNCT
ajis02-88	166	1	as	as	SCONJ
ajis02-88	166	2	expected	expect	VERB
ajis02-88	166	3	,	,	PUNCT
ajis02-88	166	4	we	we	PRON
ajis02-88	166	5	found	find	VERB
ajis02-88	166	6	that	that	SCONJ
ajis02-88	166	7	buywell	buywell	NOUN
ajis02-88	166	8	had	have	VERB
ajis02-88	166	9	highly	highly	ADV
ajis02-88	166	10	integrated	integrate	VERB
ajis02-88	166	11	information	information	NOUN
ajis02-88	166	12	systems	system	NOUN
ajis02-88	166	13	,	,	PUNCT
ajis02-88	166	14	but	but	CCONJ
ajis02-88	166	15	in	in	ADP
ajis02-88	166	16	this	this	DET
ajis02-88	166	17	area	area	NOUN
ajis02-88	166	18	we	we	PRON
ajis02-88	166	19	also	also	ADV
ajis02-88	166	20	found	find	VERB
ajis02-88	166	21	some	some	DET
ajis02-88	166	22	interesting	interesting	ADJ
ajis02-88	166	23	innovations	innovation	NOUN
ajis02-88	166	24	and	and	CCONJ
ajis02-88	166	25	exceptions	exception	NOUN
ajis02-88	166	26	to	to	ADP
ajis02-88	166	27	current	current	ADJ
ajis02-88	166	28	thinking	thinking	NOUN
ajis02-88	166	29	.	.	PUNCT
ajis02-88	167	1	integrity	integrity	NOUN
ajis02-88	167	2	of	of	ADP
ajis02-88	167	3	the	the	DET
ajis02-88	167	4	database	database	NOUN
ajis02-88	167	5	has	have	AUX
ajis02-88	167	6	been	be	AUX
ajis02-88	167	7	identified	identify	VERB
ajis02-88	167	8	in	in	ADP
ajis02-88	167	9	previous	previous	ADJ
ajis02-88	167	10	research	research	NOUN
ajis02-88	167	11	as	as	ADP
ajis02-88	167	12	a	a	DET
ajis02-88	167	13	critical	critical	ADJ
ajis02-88	167	14	first	first	ADJ
ajis02-88	167	15	step	step	NOUN
ajis02-88	167	16	to	to	ADP
ajis02-88	167	17	successful	successful	ADJ
ajis02-88	167	18	management	management	NOUN
ajis02-88	167	19	of	of	ADP
ajis02-88	167	20	customer	customer	NOUN
ajis02-88	167	21	relationships	relationship	NOUN
ajis02-88	167	22	(	(	PUNCT
ajis02-88	167	23	winer	winer	NOUN
ajis02-88	167	24	2001	2001	NUM
ajis02-88	167	25	)	)	PUNCT
ajis02-88	167	26	.	.	PUNCT
ajis02-88	168	1	buywell	buywell	PROPN
ajis02-88	168	2	understands	understand	VERB
ajis02-88	168	3	this	this	PRON
ajis02-88	168	4	and	and	CCONJ
ajis02-88	168	5	constructively	constructively	ADV
ajis02-88	168	6	uses	use	VERB
ajis02-88	168	7	database	database	NOUN
ajis02-88	168	8	information	information	NOUN
ajis02-88	168	9	in	in	ADP
ajis02-88	168	10	interactions	interaction	NOUN
ajis02-88	168	11	with	with	ADP
ajis02-88	168	12	customers	customer	NOUN
ajis02-88	168	13	.	.	PUNCT
ajis02-88	169	1	the	the	DET
ajis02-88	169	2	channel	channel	NOUN
ajis02-88	169	3	campaign	campaign	NOUN
ajis02-88	169	4	manager	manager	NOUN
ajis02-88	169	5	explained	explain	VERB
ajis02-88	169	6	:	:	PUNCT
ajis02-88	169	7	“	"	PUNCT
ajis02-88	169	8	the	the	DET
ajis02-88	169	9	best	good	ADJ
ajis02-88	169	10	thing	thing	NOUN
ajis02-88	169	11	about	about	ADP
ajis02-88	169	12	our	our	PRON
ajis02-88	169	13	environment	environment	NOUN
ajis02-88	169	14	is	be	AUX
ajis02-88	169	15	that	that	SCONJ
ajis02-88	169	16	we	we	PRON
ajis02-88	169	17	have	have	VERB
ajis02-88	169	18	a	a	DET
ajis02-88	169	19	customer	customer	NOUN
ajis02-88	169	20	database	database	NOUN
ajis02-88	169	21	that	that	PRON
ajis02-88	169	22	is	be	AUX
ajis02-88	169	23	just	just	ADV
ajis02-88	169	24	fantastic	fantastic	ADJ
ajis02-88	169	25	.	.	PUNCT
ajis02-88	170	1	we	we	PRON
ajis02-88	170	2	have	have	VERB
ajis02-88	170	3	the	the	DET
ajis02-88	170	4	details	detail	NOUN
ajis02-88	170	5	and	and	CCONJ
ajis02-88	170	6	behaviour	behaviour	NOUN
ajis02-88	170	7	of	of	ADP
ajis02-88	170	8	every	every	DET
ajis02-88	170	9	customer	customer	NOUN
ajis02-88	170	10	who	who	PRON
ajis02-88	170	11	shops	shop	VERB
ajis02-88	170	12	with	with	ADP
ajis02-88	170	13	us	we	PRON
ajis02-88	170	14	.	.	PUNCT
ajis02-88	171	1	so	so	ADV
ajis02-88	171	2	we	we	PRON
ajis02-88	171	3	can	can	AUX
ajis02-88	171	4	recognise	recognise	VERB
ajis02-88	171	5	that	that	SCONJ
ajis02-88	171	6	we	we	PRON
ajis02-88	171	7	sent	send	VERB
ajis02-88	171	8	mrs	mrs	PROPN
ajis02-88	171	9	jones	jones	PROPN
ajis02-88	171	10	an	an	DET
ajis02-88	171	11	email	email	NOUN
ajis02-88	172	1	and	and	CCONJ
ajis02-88	172	2	then	then	ADV
ajis02-88	172	3	she	she	PRON
ajis02-88	172	4	shopped	shop	VERB
ajis02-88	172	5	two	two	NUM
ajis02-88	172	6	days	day	NOUN
ajis02-88	172	7	later	later	ADV
ajis02-88	172	8	with	with	ADP
ajis02-88	172	9	us	we	PRON
ajis02-88	172	10	.	.	PUNCT
ajis02-88	173	1	we	we	PRON
ajis02-88	173	2	are	be	AUX
ajis02-88	173	3	fortunate	fortunate	ADJ
ajis02-88	173	4	in	in	ADP
ajis02-88	173	5	that	that	DET
ajis02-88	173	6	respect	respect	NOUN
ajis02-88	173	7	.	.	PUNCT
ajis02-88	174	1	you	you	PRON
ajis02-88	174	2	can	can	AUX
ajis02-88	174	3	never	never	ADV
ajis02-88	174	4	underestimate	underestimate	VERB
ajis02-88	174	5	the	the	DET
ajis02-88	174	6	value	value	NOUN
ajis02-88	174	7	that	that	PRON
ajis02-88	174	8	a	a	DET
ajis02-88	174	9	database	database	NOUN
ajis02-88	174	10	provides	provide	VERB
ajis02-88	174	11	.	.	PUNCT
ajis02-88	175	1	we	we	PRON
ajis02-88	175	2	have	have	VERB
ajis02-88	175	3	a	a	DET
ajis02-88	175	4	customer	customer	NOUN
ajis02-88	175	5	relationship	relationship	NOUN
ajis02-88	175	6	manager	manager	NOUN
ajis02-88	175	7	now	now	ADV
ajis02-88	175	8	,	,	PUNCT
ajis02-88	175	9	and	and	CCONJ
ajis02-88	175	10	a	a	DET
ajis02-88	175	11	crm	crm	NOUN
ajis02-88	175	12	team	team	NOUN
ajis02-88	175	13	.	.	PUNCT
ajis02-88	176	1	they	they	PRON
ajis02-88	176	2	are	be	AUX
ajis02-88	176	3	concerned	concern	VERB
ajis02-88	176	4	with	with	ADP
ajis02-88	176	5	managing	manage	VERB
ajis02-88	176	6	the	the	DET
ajis02-88	176	7	database	database	NOUN
ajis02-88	176	8	...	...	PUNCT
ajis02-88	176	9	”	"	PUNCT
ajis02-88	176	10	buywell	buywell	NOUN
ajis02-88	176	11	have	have	AUX
ajis02-88	176	12	implemented	implement	VERB
ajis02-88	176	13	several	several	ADJ
ajis02-88	176	14	interesting	interesting	ADJ
ajis02-88	176	15	innovations	innovation	NOUN
ajis02-88	176	16	in	in	ADP
ajis02-88	176	17	information	information	NOUN
ajis02-88	176	18	management	management	NOUN
ajis02-88	176	19	.	.	PUNCT
ajis02-88	177	1	a	a	DET
ajis02-88	177	2	major	major	ADJ
ajis02-88	177	3	innovation	innovation	NOUN
ajis02-88	177	4	is	be	AUX
ajis02-88	177	5	that	that	SCONJ
ajis02-88	177	6	buywell	buywell	PROPN
ajis02-88	177	7	strives	strive	VERB
ajis02-88	177	8	to	to	PART
ajis02-88	177	9	identify	identify	VERB
ajis02-88	177	10	face	face	NOUN
ajis02-88	177	11	-	-	PUNCT
ajis02-88	177	12	to	to	ADP
ajis02-88	177	13	-	-	PUNCT
ajis02-88	177	14	face	face	NOUN
ajis02-88	177	15	customers	customer	NOUN
ajis02-88	177	16	in	in	ADP
ajis02-88	177	17	the	the	DET
ajis02-88	177	18	physical	physical	ADJ
ajis02-88	177	19	retail	retail	ADJ
ajis02-88	177	20	stores	store	NOUN
ajis02-88	177	21	by	by	ADP
ajis02-88	177	22	ajis	aji	NOUN
ajis02-88	177	23	volume	volume	NOUN
ajis02-88	177	24	12	12	NUM
ajis02-88	177	25	no	no	NOUN
ajis02-88	177	26	.	.	NOUN
ajis02-88	177	27	2	2	NUM
ajis02-88	177	28	may	may	PROPN
ajis02-88	177	29	2005	2005	NUM
ajis02-88	177	30	154	154	NUM
ajis02-88	177	31	encouraging	encourage	VERB
ajis02-88	177	32	them	they	PRON
ajis02-88	177	33	to	to	PART
ajis02-88	177	34	provide	provide	VERB
ajis02-88	177	35	their	their	PRON
ajis02-88	177	36	customer	customer	NOUN
ajis02-88	177	37	number	number	NOUN
ajis02-88	177	38	,	,	PUNCT
ajis02-88	177	39	or	or	CCONJ
ajis02-88	177	40	to	to	PART
ajis02-88	177	41	register	register	VERB
ajis02-88	177	42	if	if	SCONJ
ajis02-88	177	43	they	they	PRON
ajis02-88	177	44	are	be	AUX
ajis02-88	177	45	new	new	ADJ
ajis02-88	177	46	customers	customer	NOUN
ajis02-88	177	47	.	.	PUNCT
ajis02-88	178	1	this	this	DET
ajis02-88	178	2	assists	assist	NOUN
ajis02-88	178	3	in	in	ADP
ajis02-88	178	4	providing	provide	VERB
ajis02-88	178	5	completeness	completeness	NOUN
ajis02-88	178	6	of	of	ADP
ajis02-88	178	7	data	datum	NOUN
ajis02-88	178	8	regardless	regardless	ADV
ajis02-88	178	9	of	of	ADP
ajis02-88	178	10	channel	channel	NOUN
ajis02-88	178	11	,	,	PUNCT
ajis02-88	178	12	and	and	CCONJ
ajis02-88	178	13	provides	provide	VERB
ajis02-88	178	14	and	and	CCONJ
ajis02-88	178	15	extraordinarily	extraordinarily	ADV
ajis02-88	178	16	rich	rich	ADJ
ajis02-88	178	17	picture	picture	NOUN
ajis02-88	178	18	of	of	ADP
ajis02-88	178	19	multi	multi	ADJ
ajis02-88	178	20	-	-	ADJ
ajis02-88	178	21	channel	channel	ADJ
ajis02-88	178	22	shopper	shopper	NOUN
ajis02-88	178	23	behaviour	behaviour	NOUN
ajis02-88	178	24	.	.	PUNCT
ajis02-88	179	1	in	in	ADP
ajis02-88	179	2	an	an	DET
ajis02-88	179	3	exception	exception	NOUN
ajis02-88	179	4	to	to	ADP
ajis02-88	179	5	much	much	ADJ
ajis02-88	179	6	current	current	ADJ
ajis02-88	179	7	research	research	NOUN
ajis02-88	179	8	,	,	PUNCT
ajis02-88	179	9	we	we	PRON
ajis02-88	179	10	found	find	VERB
ajis02-88	179	11	that	that	DET
ajis02-88	179	12	buywell	buywell	NOUN
ajis02-88	179	13	,	,	PUNCT
ajis02-88	179	14	despite	despite	SCONJ
ajis02-88	179	15	their	their	PRON
ajis02-88	179	16	commitment	commitment	NOUN
ajis02-88	179	17	to	to	ADP
ajis02-88	179	18	maintaining	maintain	VERB
ajis02-88	179	19	rich	rich	ADJ
ajis02-88	179	20	and	and	CCONJ
ajis02-88	179	21	accurate	accurate	ADJ
ajis02-88	179	22	data	datum	NOUN
ajis02-88	179	23	,	,	PUNCT
ajis02-88	179	24	were	be	AUX
ajis02-88	179	25	wary	wary	ADJ
ajis02-88	179	26	of	of	ADP
ajis02-88	179	27	over	over	ADP
ajis02-88	179	28	-	-	PUNCT
ajis02-88	179	29	dependence	dependence	NOUN
ajis02-88	179	30	on	on	ADP
ajis02-88	179	31	quantitative	quantitative	ADJ
ajis02-88	179	32	data	datum	NOUN
ajis02-88	179	33	and	and	CCONJ
ajis02-88	179	34	automated	automate	VERB
ajis02-88	179	35	tools	tool	NOUN
ajis02-88	179	36	.	.	PUNCT
ajis02-88	180	1	we	we	PRON
ajis02-88	180	2	found	find	VERB
ajis02-88	180	3	that	that	SCONJ
ajis02-88	180	4	as	as	ADV
ajis02-88	180	5	well	well	ADV
ajis02-88	180	6	as	as	ADP
ajis02-88	180	7	data	data	NOUN
ajis02-88	180	8	mining	mining	NOUN
ajis02-88	180	9	from	from	ADP
ajis02-88	180	10	the	the	DET
ajis02-88	180	11	database	database	NOUN
ajis02-88	180	12	,	,	PUNCT
ajis02-88	180	13	buywell	buywell	PROPN
ajis02-88	180	14	also	also	ADV
ajis02-88	180	15	had	have	VERB
ajis02-88	180	16	extensive	extensive	ADJ
ajis02-88	180	17	processes	process	NOUN
ajis02-88	180	18	in	in	ADP
ajis02-88	180	19	place	place	NOUN
ajis02-88	180	20	for	for	ADP
ajis02-88	180	21	capturing	capture	VERB
ajis02-88	180	22	qualitative	qualitative	ADJ
ajis02-88	180	23	information	information	NOUN
ajis02-88	180	24	from	from	ADP
ajis02-88	180	25	customers	customer	NOUN
ajis02-88	180	26	and	and	CCONJ
ajis02-88	180	27	triangulating	triangulate	VERB
ajis02-88	180	28	it	it	PRON
ajis02-88	180	29	with	with	ADP
ajis02-88	180	30	the	the	DET
ajis02-88	180	31	quantitative	quantitative	ADJ
ajis02-88	180	32	data	datum	NOUN
ajis02-88	180	33	from	from	ADP
ajis02-88	180	34	their	their	PRON
ajis02-88	180	35	database	database	NOUN
ajis02-88	180	36	.	.	PUNCT
ajis02-88	181	1	these	these	DET
ajis02-88	181	2	processes	process	NOUN
ajis02-88	181	3	are	be	AUX
ajis02-88	181	4	discussed	discuss	VERB
ajis02-88	181	5	in	in	ADP
ajis02-88	181	6	more	more	ADJ
ajis02-88	181	7	detail	detail	NOUN
ajis02-88	181	8	in	in	ADP
ajis02-88	181	9	the	the	DET
ajis02-88	181	10	section	section	NOUN
ajis02-88	181	11	on	on	ADP
ajis02-88	181	12	“	"	PUNCT
ajis02-88	181	13	active	active	ADJ
ajis02-88	181	14	scanning	scanning	NOUN
ajis02-88	181	15	”	"	PUNCT
ajis02-88	181	16	.	.	PUNCT
ajis02-88	182	1	despite	despite	SCONJ
ajis02-88	182	2	the	the	DET
ajis02-88	182	3	high	high	ADJ
ajis02-88	182	4	quality	quality	NOUN
ajis02-88	182	5	of	of	ADP
ajis02-88	182	6	their	their	PRON
ajis02-88	182	7	database	database	NOUN
ajis02-88	182	8	,	,	PUNCT
ajis02-88	182	9	we	we	PRON
ajis02-88	182	10	found	find	VERB
ajis02-88	182	11	that	that	DET
ajis02-88	182	12	buywell	buywell	NOUN
ajis02-88	182	13	were	be	AUX
ajis02-88	182	14	cautious	cautious	ADJ
ajis02-88	182	15	about	about	ADP
ajis02-88	182	16	extensive	extensive	ADJ
ajis02-88	182	17	use	use	NOUN
ajis02-88	182	18	of	of	ADP
ajis02-88	182	19	their	their	PRON
ajis02-88	182	20	database	database	NOUN
ajis02-88	182	21	for	for	ADP
ajis02-88	182	22	automated	automate	VERB
ajis02-88	182	23	customer	customer	NOUN
ajis02-88	182	24	service	service	NOUN
ajis02-88	182	25	,	,	PUNCT
ajis02-88	182	26	and	and	CCONJ
ajis02-88	182	27	web	web	NOUN
ajis02-88	182	28	techniques	technique	NOUN
ajis02-88	182	29	such	such	ADJ
ajis02-88	182	30	as	as	ADP
ajis02-88	182	31	one	one	NUM
ajis02-88	182	32	-	-	PUNCT
ajis02-88	182	33	to	to	ADP
ajis02-88	182	34	-	-	PUNCT
ajis02-88	182	35	one	one	NUM
ajis02-88	182	36	marketing	marketing	NOUN
ajis02-88	182	37	techniques	technique	NOUN
ajis02-88	182	38	,	,	PUNCT
ajis02-88	182	39	and	and	CCONJ
ajis02-88	182	40	mass	mass	ADJ
ajis02-88	182	41	customisation	customisation	NOUN
ajis02-88	182	42	.	.	PUNCT
ajis02-88	183	1	“	"	PUNCT
ajis02-88	183	2	the	the	DET
ajis02-88	183	3	website	website	NOUN
ajis02-88	183	4	is	be	AUX
ajis02-88	183	5	n’t	not	PART
ajis02-88	183	6	as	as	ADV
ajis02-88	183	7	good	good	ADJ
ajis02-88	183	8	as	as	ADP
ajis02-88	183	9	the	the	DET
ajis02-88	183	10	old	old	ADJ
ajis02-88	183	11	csr	csr	NOUN
ajis02-88	183	12	.	.	PROPN
ajis02-88	183	13	with	with	ADP
ajis02-88	183	14	a	a	DET
ajis02-88	183	15	csr	csr	NOUN
ajis02-88	183	16	you	you	PRON
ajis02-88	184	1	[	[	X
ajis02-88	184	2	the	the	DET
ajis02-88	184	3	customer	customer	NOUN
ajis02-88	184	4	]	]	PUNCT
ajis02-88	184	5	can	can	AUX
ajis02-88	184	6	have	have	VERB
ajis02-88	184	7	a	a	DET
ajis02-88	184	8	conversation	conversation	NOUN
ajis02-88	184	9	.	.	PUNCT
ajis02-88	184	10	”	"	PUNCT
ajis02-88	185	1	in	in	ADP
ajis02-88	185	2	summary	summary	NOUN
ajis02-88	185	3	,	,	PUNCT
ajis02-88	185	4	buywell	buywell	NOUN
ajis02-88	185	5	places	place	VERB
ajis02-88	185	6	great	great	ADJ
ajis02-88	185	7	emphasis	emphasis	NOUN
ajis02-88	185	8	on	on	ADP
ajis02-88	185	9	keeping	keep	VERB
ajis02-88	185	10	their	their	PRON
ajis02-88	185	11	database	database	NOUN
ajis02-88	185	12	up	up	ADP
ajis02-88	185	13	-	-	PUNCT
ajis02-88	185	14	to	to	ADP
ajis02-88	185	15	-	-	PUNCT
ajis02-88	185	16	date	date	NOUN
ajis02-88	185	17	and	and	CCONJ
ajis02-88	185	18	accurate	accurate	ADJ
ajis02-88	185	19	.	.	PUNCT
ajis02-88	186	1	an	an	DET
ajis02-88	186	2	interesting	interesting	ADJ
ajis02-88	186	3	innovation	innovation	NOUN
ajis02-88	186	4	is	be	AUX
ajis02-88	186	5	their	their	PRON
ajis02-88	186	6	ability	ability	NOUN
ajis02-88	186	7	to	to	PART
ajis02-88	186	8	integrate	integrate	VERB
ajis02-88	186	9	data	datum	NOUN
ajis02-88	186	10	on	on	ADP
ajis02-88	186	11	customer	customer	NOUN
ajis02-88	186	12	buying	buy	VERB
ajis02-88	186	13	behaviour	behaviour	NOUN
ajis02-88	186	14	in	in	ADP
ajis02-88	186	15	physical	physical	ADJ
ajis02-88	186	16	retail	retail	ADJ
ajis02-88	186	17	stores	store	NOUN
ajis02-88	186	18	with	with	ADP
ajis02-88	186	19	data	datum	NOUN
ajis02-88	186	20	from	from	ADP
ajis02-88	186	21	other	other	ADJ
ajis02-88	186	22	channels	channel	NOUN
ajis02-88	186	23	.	.	PUNCT
ajis02-88	187	1	despite	despite	SCONJ
ajis02-88	187	2	this	this	PRON
ajis02-88	187	3	,	,	PUNCT
ajis02-88	187	4	contrary	contrary	ADJ
ajis02-88	187	5	to	to	ADP
ajis02-88	187	6	much	much	ADJ
ajis02-88	187	7	current	current	ADJ
ajis02-88	187	8	theory	theory	NOUN
ajis02-88	187	9	,	,	PUNCT
ajis02-88	187	10	buywell	buywell	PROPN
ajis02-88	187	11	are	be	AUX
ajis02-88	187	12	wary	wary	ADJ
ajis02-88	187	13	of	of	ADP
ajis02-88	187	14	over	over	ADP
ajis02-88	187	15	-	-	PUNCT
ajis02-88	187	16	dependence	dependence	NOUN
ajis02-88	187	17	on	on	ADP
ajis02-88	187	18	the	the	DET
ajis02-88	187	19	database	database	NOUN
ajis02-88	187	20	.	.	PUNCT
ajis02-88	188	1	they	they	PRON
ajis02-88	188	2	value	value	VERB
ajis02-88	188	3	the	the	DET
ajis02-88	188	4	insights	insight	NOUN
ajis02-88	188	5	gained	gain	VERB
ajis02-88	188	6	from	from	ADP
ajis02-88	188	7	personal	personal	ADJ
ajis02-88	188	8	customer	customer	NOUN
ajis02-88	188	9	contacts	contact	NOUN
ajis02-88	188	10	very	very	ADV
ajis02-88	188	11	highly	highly	ADV
ajis02-88	188	12	,	,	PUNCT
ajis02-88	188	13	and	and	CCONJ
ajis02-88	188	14	use	use	VERB
ajis02-88	188	15	qualitative	qualitative	ADJ
ajis02-88	188	16	data	datum	NOUN
ajis02-88	188	17	extensively	extensively	ADV
ajis02-88	188	18	to	to	PART
ajis02-88	188	19	complement	complement	VERB
ajis02-88	188	20	the	the	DET
ajis02-88	188	21	outputs	output	NOUN
ajis02-88	188	22	of	of	ADP
ajis02-88	188	23	their	their	PRON
ajis02-88	188	24	information	information	NOUN
ajis02-88	188	25	systems	system	NOUN
ajis02-88	188	26	.	.	PUNCT
ajis02-88	189	1	sf	sf	NOUN
ajis02-88	189	2	5	5	NUM
ajis02-88	189	3	:	:	PUNCT
ajis02-88	189	4	logistics	logistic	NOUN
ajis02-88	189	5	management	management	NOUN
ajis02-88	189	6	logistics	logistic	NOUN
ajis02-88	189	7	management	management	NOUN
ajis02-88	189	8	involves	involve	VERB
ajis02-88	189	9	the	the	DET
ajis02-88	189	10	processing	processing	NOUN
ajis02-88	189	11	of	of	ADP
ajis02-88	189	12	orders	order	NOUN
ajis02-88	189	13	from	from	ADP
ajis02-88	189	14	multiple	multiple	ADJ
ajis02-88	189	15	sources	source	NOUN
ajis02-88	189	16	and	and	CCONJ
ajis02-88	189	17	provision	provision	NOUN
ajis02-88	189	18	of	of	ADP
ajis02-88	189	19	efficient	efficient	ADJ
ajis02-88	189	20	and	and	CCONJ
ajis02-88	189	21	cost	cost	VERB
ajis02-88	189	22	effective	effective	ADJ
ajis02-88	189	23	delivery	delivery	NOUN
ajis02-88	189	24	,	,	PUNCT
ajis02-88	189	25	and	and	CCONJ
ajis02-88	189	26	is	be	AUX
ajis02-88	189	27	an	an	DET
ajis02-88	189	28	essential	essential	ADJ
ajis02-88	189	29	component	component	NOUN
ajis02-88	189	30	of	of	ADP
ajis02-88	189	31	a	a	DET
ajis02-88	189	32	multi	multi	ADJ
ajis02-88	189	33	-	-	ADJ
ajis02-88	189	34	channel	channel	ADJ
ajis02-88	189	35	strategy	strategy	NOUN
ajis02-88	189	36	.	.	PUNCT
ajis02-88	190	1	as	as	SCONJ
ajis02-88	190	2	expected	expect	VERB
ajis02-88	190	3	,	,	PUNCT
ajis02-88	190	4	we	we	PRON
ajis02-88	190	5	found	find	VERB
ajis02-88	190	6	that	that	SCONJ
ajis02-88	190	7	buywell	buywell	NOUN
ajis02-88	190	8	had	have	VERB
ajis02-88	190	9	highly	highly	ADV
ajis02-88	190	10	integrated	integrated	ADJ
ajis02-88	190	11	and	and	CCONJ
ajis02-88	190	12	effective	effective	ADJ
ajis02-88	190	13	logistics	logistic	NOUN
ajis02-88	190	14	processes	process	NOUN
ajis02-88	190	15	.	.	PUNCT
ajis02-88	191	1	we	we	PRON
ajis02-88	191	2	also	also	ADV
ajis02-88	191	3	found	find	VERB
ajis02-88	191	4	that	that	SCONJ
ajis02-88	191	5	buywell	buywell	PROPN
ajis02-88	191	6	had	have	AUX
ajis02-88	191	7	extended	extend	VERB
ajis02-88	191	8	the	the	DET
ajis02-88	191	9	best	good	ADJ
ajis02-88	191	10	practices	practice	NOUN
ajis02-88	191	11	we	we	PRON
ajis02-88	191	12	were	be	AUX
ajis02-88	191	13	able	able	ADJ
ajis02-88	191	14	to	to	PART
ajis02-88	191	15	identify	identify	VERB
ajis02-88	191	16	from	from	ADP
ajis02-88	191	17	literature	literature	NOUN
ajis02-88	191	18	for	for	ADP
ajis02-88	191	19	logistics	logistic	NOUN
ajis02-88	191	20	management	management	NOUN
ajis02-88	191	21	.	.	PUNCT
ajis02-88	192	1	in	in	ADP
ajis02-88	192	2	addition	addition	NOUN
ajis02-88	192	3	to	to	ADP
ajis02-88	192	4	attention	attention	NOUN
ajis02-88	192	5	to	to	ADP
ajis02-88	192	6	initial	initial	ADJ
ajis02-88	192	7	fulfilment	fulfilment	NOUN
ajis02-88	192	8	,	,	PUNCT
ajis02-88	192	9	buywell	buywell	ADJ
ajis02-88	192	10	pro	pro	ADJ
ajis02-88	192	11	-	-	ADJ
ajis02-88	192	12	actively	actively	ADV
ajis02-88	192	13	managed	manage	VERB
ajis02-88	192	14	the	the	DET
ajis02-88	192	15	returns	return	NOUN
ajis02-88	192	16	process	process	NOUN
ajis02-88	192	17	.	.	PUNCT
ajis02-88	193	1	as	as	ADV
ajis02-88	193	2	well	well	ADV
ajis02-88	193	3	as	as	ADP
ajis02-88	193	4	internal	internal	ADJ
ajis02-88	193	5	efficiencies	efficiency	NOUN
ajis02-88	193	6	,	,	PUNCT
ajis02-88	193	7	buywell	buywell	PROPN
ajis02-88	193	8	had	have	AUX
ajis02-88	193	9	enhanced	enhance	VERB
ajis02-88	193	10	their	their	PRON
ajis02-88	193	11	logistics	logistic	NOUN
ajis02-88	193	12	function	function	NOUN
ajis02-88	193	13	with	with	ADP
ajis02-88	193	14	alliances	alliance	NOUN
ajis02-88	193	15	.	.	PUNCT
ajis02-88	194	1	in	in	ADP
ajis02-88	194	2	addition	addition	NOUN
ajis02-88	194	3	,	,	PUNCT
ajis02-88	194	4	logistics	logistic	NOUN
ajis02-88	194	5	excellence	excellence	NOUN
ajis02-88	194	6	was	be	AUX
ajis02-88	194	7	used	use	VERB
ajis02-88	194	8	to	to	PART
ajis02-88	194	9	further	further	ADJ
ajis02-88	194	10	company	company	NOUN
ajis02-88	194	11	growth	growth	NOUN
ajis02-88	194	12	.	.	PUNCT
ajis02-88	195	1	the	the	DET
ajis02-88	195	2	general	general	ADJ
ajis02-88	195	3	manager	manager	NOUN
ajis02-88	195	4	commented	comment	VERB
ajis02-88	195	5	:	:	PUNCT
ajis02-88	195	6	“	"	PUNCT
ajis02-88	195	7	we	we	PRON
ajis02-88	195	8	’ve	’ve	AUX
ajis02-88	195	9	got	get	VERB
ajis02-88	195	10	an	an	DET
ajis02-88	195	11	investment	investment	NOUN
ajis02-88	195	12	and	and	CCONJ
ajis02-88	195	13	infrastructure	infrastructure	NOUN
ajis02-88	195	14	we	we	PRON
ajis02-88	195	15	can	can	AUX
ajis02-88	195	16	leverage	leverage	VERB
ajis02-88	195	17	.	.	PUNCT
ajis02-88	196	1	at	at	ADP
ajis02-88	196	2	one	one	NUM
ajis02-88	196	3	stage	stage	NOUN
ajis02-88	196	4	[	[	X
ajis02-88	196	5	a	a	DET
ajis02-88	196	6	partner	partner	NOUN
ajis02-88	196	7	]	]	PUNCT
ajis02-88	196	8	had	have	VERB
ajis02-88	196	9	their	their	PRON
ajis02-88	196	10	own	own	ADJ
ajis02-88	196	11	distribution	distribution	NOUN
ajis02-88	196	12	centre	centre	NOUN
ajis02-88	196	13	,	,	PUNCT
ajis02-88	196	14	but	but	CCONJ
ajis02-88	196	15	we	we	PRON
ajis02-88	196	16	said	say	VERB
ajis02-88	196	17	‘	'	PUNCT
ajis02-88	196	18	hey	hey	INTJ
ajis02-88	196	19	this	this	PRON
ajis02-88	196	20	is	be	AUX
ajis02-88	196	21	complicating	complicate	VERB
ajis02-88	196	22	things	thing	NOUN
ajis02-88	196	23	,	,	PUNCT
ajis02-88	196	24	why	why	SCONJ
ajis02-88	196	25	do	do	AUX
ajis02-88	196	26	n’t	not	AUX
ajis02-88	196	27	you	you	PRON
ajis02-88	196	28	just	just	ADV
ajis02-88	196	29	come	come	VERB
ajis02-88	196	30	into	into	ADP
ajis02-88	196	31	here	here	ADV
ajis02-88	196	32	’	'	PUNCT
ajis02-88	196	33	”	"	PUNCT
ajis02-88	196	34	.	.	PUNCT
ajis02-88	197	1	to	to	PART
ajis02-88	197	2	provide	provide	VERB
ajis02-88	197	3	basic	basic	ADJ
ajis02-88	197	4	operational	operational	ADJ
ajis02-88	197	5	efficiency	efficiency	NOUN
ajis02-88	197	6	,	,	PUNCT
ajis02-88	197	7	the	the	DET
ajis02-88	197	8	distribution	distribution	NOUN
ajis02-88	197	9	system	system	NOUN
ajis02-88	197	10	is	be	AUX
ajis02-88	197	11	tightly	tightly	ADV
ajis02-88	197	12	integrated	integrate	VERB
ajis02-88	197	13	with	with	ADP
ajis02-88	197	14	the	the	DET
ajis02-88	197	15	main	main	ADJ
ajis02-88	197	16	order	order	NOUN
ajis02-88	197	17	system	system	NOUN
ajis02-88	197	18	.	.	PUNCT
ajis02-88	198	1	orders	order	NOUN
ajis02-88	198	2	from	from	ADP
ajis02-88	198	3	each	each	DET
ajis02-88	198	4	channel	channel	NOUN
ajis02-88	198	5	are	be	AUX
ajis02-88	198	6	synthesised	synthesise	VERB
ajis02-88	198	7	in	in	ADP
ajis02-88	198	8	a	a	DET
ajis02-88	198	9	gateway	gateway	NOUN
ajis02-88	198	10	before	before	ADP
ajis02-88	198	11	reaching	reach	VERB
ajis02-88	198	12	the	the	DET
ajis02-88	198	13	distribution	distribution	NOUN
ajis02-88	198	14	centre	centre	NOUN
ajis02-88	198	15	.	.	PUNCT
ajis02-88	199	1	the	the	DET
ajis02-88	199	2	distribution	distribution	NOUN
ajis02-88	199	3	centre	centre	NOUN
ajis02-88	199	4	manager	manager	NOUN
ajis02-88	199	5	comments	comment	VERB
ajis02-88	199	6	:	:	PUNCT
ajis02-88	199	7	“	"	PUNCT
ajis02-88	199	8	to	to	ADP
ajis02-88	199	9	the	the	DET
ajis02-88	199	10	distribution	distribution	NOUN
ajis02-88	199	11	centre	centre	NOUN
ajis02-88	199	12	it	it	PRON
ajis02-88	199	13	’s	’	VERB
ajis02-88	199	14	all	all	DET
ajis02-88	199	15	the	the	DET
ajis02-88	199	16	same	same	ADJ
ajis02-88	199	17	.	.	PUNCT
ajis02-88	200	1	orders	order	NOUN
ajis02-88	200	2	comes	come	VERB
ajis02-88	200	3	in	in	ADP
ajis02-88	200	4	by	by	ADP
ajis02-88	200	5	a	a	DET
ajis02-88	200	6	variety	variety	NOUN
ajis02-88	200	7	of	of	ADP
ajis02-88	200	8	means	mean	NOUN
ajis02-88	200	9	,	,	PUNCT
ajis02-88	200	10	but	but	CCONJ
ajis02-88	200	11	once	once	ADV
ajis02-88	200	12	the	the	DET
ajis02-88	200	13	order	order	NOUN
ajis02-88	200	14	is	be	AUX
ajis02-88	200	15	processed	process	VERB
ajis02-88	200	16	it	it	PRON
ajis02-88	200	17	comes	come	VERB
ajis02-88	200	18	down	down	ADP
ajis02-88	200	19	to	to	ADP
ajis02-88	200	20	the	the	DET
ajis02-88	200	21	distribution	distribution	NOUN
ajis02-88	200	22	centre	centre	NOUN
ajis02-88	200	23	warehouse	warehouse	NOUN
ajis02-88	200	24	management	management	NOUN
ajis02-88	200	25	system	system	NOUN
ajis02-88	200	26	and	and	CCONJ
ajis02-88	200	27	we	we	PRON
ajis02-88	200	28	do	do	AUX
ajis02-88	200	29	n’t	not	PART
ajis02-88	200	30	know	know	VERB
ajis02-88	200	31	whether	whether	SCONJ
ajis02-88	200	32	it	it	PRON
ajis02-88	200	33	’s	’s	AUX
ajis02-88	200	34	been	be	AUX
ajis02-88	200	35	a	a	DET
ajis02-88	200	36	phone	phone	NOUN
ajis02-88	200	37	order	order	NOUN
ajis02-88	200	38	,	,	PUNCT
ajis02-88	200	39	a	a	DET
ajis02-88	200	40	mail	mail	NOUN
ajis02-88	200	41	order	order	NOUN
ajis02-88	200	42	,	,	PUNCT
ajis02-88	200	43	or	or	CCONJ
ajis02-88	200	44	an	an	DET
ajis02-88	200	45	internet	internet	NOUN
ajis02-88	200	46	order	order	NOUN
ajis02-88	200	47	.	.	PUNCT
ajis02-88	200	48	”	"	PUNCT
ajis02-88	201	1	returns	return	NOUN
ajis02-88	201	2	and	and	CCONJ
ajis02-88	201	3	service	service	NOUN
ajis02-88	201	4	recovery	recovery	NOUN
ajis02-88	201	5	are	be	AUX
ajis02-88	201	6	frequently	frequently	ADV
ajis02-88	201	7	a	a	DET
ajis02-88	201	8	problem	problem	NOUN
ajis02-88	201	9	with	with	ADP
ajis02-88	201	10	e	e	NOUN
ajis02-88	201	11	-	-	NOUN
ajis02-88	201	12	commerce	commerce	NOUN
ajis02-88	201	13	.	.	PUNCT
ajis02-88	202	1	at	at	ADP
ajis02-88	202	2	buywell	buywell	NOUN
ajis02-88	202	3	,	,	PUNCT
ajis02-88	202	4	pro	pro	ADJ
ajis02-88	202	5	-	-	ADJ
ajis02-88	202	6	active	active	ADJ
ajis02-88	202	7	management	management	NOUN
ajis02-88	202	8	of	of	ADP
ajis02-88	202	9	the	the	DET
ajis02-88	202	10	returns	return	NOUN
ajis02-88	202	11	process	process	NOUN
ajis02-88	202	12	extends	extend	VERB
ajis02-88	202	13	the	the	DET
ajis02-88	202	14	basic	basic	ADJ
ajis02-88	202	15	logistics	logistic	NOUN
ajis02-88	202	16	process	process	NOUN
ajis02-88	202	17	.	.	PUNCT
ajis02-88	203	1	quality	quality	NOUN
ajis02-88	203	2	processes	process	NOUN
ajis02-88	203	3	within	within	ADP
ajis02-88	203	4	the	the	DET
ajis02-88	203	5	company	company	NOUN
ajis02-88	203	6	reduce	reduce	VERB
ajis02-88	203	7	the	the	DET
ajis02-88	203	8	return	return	NOUN
ajis02-88	203	9	rate	rate	NOUN
ajis02-88	203	10	,	,	PUNCT
ajis02-88	203	11	which	which	PRON
ajis02-88	203	12	further	far	ADV
ajis02-88	203	13	enhances	enhance	VERB
ajis02-88	203	14	the	the	DET
ajis02-88	203	15	efficiency	efficiency	NOUN
ajis02-88	203	16	of	of	ADP
ajis02-88	203	17	the	the	DET
ajis02-88	203	18	logistics	logistic	NOUN
ajis02-88	203	19	function	function	NOUN
ajis02-88	203	20	.	.	PUNCT
ajis02-88	204	1	buywell	buywell	PROPN
ajis02-88	204	2	accepted	accept	VERB
ajis02-88	204	3	that	that	SCONJ
ajis02-88	204	4	returns	return	NOUN
ajis02-88	204	5	are	be	AUX
ajis02-88	204	6	a	a	DET
ajis02-88	204	7	fact	fact	NOUN
ajis02-88	204	8	of	of	ADP
ajis02-88	204	9	life	life	NOUN
ajis02-88	204	10	when	when	SCONJ
ajis02-88	204	11	selling	sell	VERB
ajis02-88	204	12	apparel	apparel	NOUN
ajis02-88	204	13	remotely	remotely	ADV
ajis02-88	204	14	,	,	PUNCT
ajis02-88	204	15	and	and	CCONJ
ajis02-88	204	16	aimed	aim	VERB
ajis02-88	204	17	to	to	PART
ajis02-88	204	18	manage	manage	VERB
ajis02-88	204	19	them	they	PRON
ajis02-88	204	20	pro	pro	ADJ
ajis02-88	204	21	-	-	ADJ
ajis02-88	204	22	actively	actively	ADV
ajis02-88	204	23	:	:	PUNCT
ajis02-88	204	24	“	"	PUNCT
ajis02-88	204	25	in	in	ADP
ajis02-88	204	26	new	new	PROPN
ajis02-88	204	27	zealand	zealand	PROPN
ajis02-88	204	28	we	we	PRON
ajis02-88	204	29	do	do	VERB
ajis02-88	204	30	something	something	PRON
ajis02-88	204	31	we	we	PRON
ajis02-88	204	32	call	call	VERB
ajis02-88	204	33	easy	easy	ADJ
ajis02-88	204	34	returns	return	NOUN
ajis02-88	204	35	.	.	PUNCT
ajis02-88	205	1	(	(	PUNCT
ajis02-88	205	2	the	the	DET
ajis02-88	205	3	customer	customer	NOUN
ajis02-88	205	4	)	)	PUNCT
ajis02-88	205	5	only	only	ADV
ajis02-88	205	6	needs	need	VERB
ajis02-88	205	7	to	to	PART
ajis02-88	205	8	affix	affix	VERB
ajis02-88	205	9	a	a	DET
ajis02-88	205	10	sticker	sticker	NOUN
ajis02-88	205	11	that	that	PRON
ajis02-88	205	12	we	we	PRON
ajis02-88	205	13	send	send	VERB
ajis02-88	205	14	out	out	ADP
ajis02-88	205	15	to	to	ADP
ajis02-88	205	16	them	they	PRON
ajis02-88	205	17	to	to	PART
ajis02-88	205	18	send	send	VERB
ajis02-88	205	19	an	an	DET
ajis02-88	205	20	item	item	NOUN
ajis02-88	205	21	back	back	ADV
ajis02-88	205	22	.	.	PUNCT
ajis02-88	206	1	they	they	PRON
ajis02-88	206	2	do	do	AUX
ajis02-88	206	3	n’t	not	PART
ajis02-88	206	4	need	need	VERB
ajis02-88	206	5	to	to	PART
ajis02-88	206	6	go	go	VERB
ajis02-88	206	7	the	the	DET
ajis02-88	206	8	post	post	NOUN
ajis02-88	206	9	office	office	NOUN
ajis02-88	206	10	to	to	PART
ajis02-88	206	11	pay	pay	VERB
ajis02-88	206	12	for	for	ADP
ajis02-88	206	13	anything	anything	PRON
ajis02-88	206	14	.	.	PUNCT
ajis02-88	207	1	just	just	ADV
ajis02-88	207	2	put	put	VERB
ajis02-88	207	3	a	a	DET
ajis02-88	207	4	sticker	sticker	NOUN
ajis02-88	207	5	on	on	ADP
ajis02-88	207	6	and	and	CCONJ
ajis02-88	207	7	post	post	VERB
ajis02-88	207	8	it	it	PRON
ajis02-88	207	9	,	,	PUNCT
ajis02-88	207	10	and	and	CCONJ
ajis02-88	207	11	we	we	PRON
ajis02-88	207	12	debit	debit	VERB
ajis02-88	207	13	their	their	PRON
ajis02-88	207	14	account	account	NOUN
ajis02-88	207	15	$	$	SYM
ajis02-88	207	16	3.00	3.00	NUM
ajis02-88	207	17	.	.	PUNCT
ajis02-88	207	18	”	"	PUNCT
ajis02-88	208	1	ajis	ajis	ADV
ajis02-88	208	2	volume	volume	VERB
ajis02-88	208	3	12	12	NUM
ajis02-88	208	4	no	no	NOUN
ajis02-88	208	5	.	.	NOUN
ajis02-88	208	6	2	2	NUM
ajis02-88	208	7	may	may	PROPN
ajis02-88	208	8	2005	2005	NUM
ajis02-88	208	9	155	155	NUM
ajis02-88	208	10	as	as	ADV
ajis02-88	208	11	well	well	ADV
ajis02-88	208	12	as	as	ADP
ajis02-88	208	13	providing	provide	VERB
ajis02-88	208	14	a	a	DET
ajis02-88	208	15	service	service	NOUN
ajis02-88	208	16	to	to	ADP
ajis02-88	208	17	customers	customer	NOUN
ajis02-88	208	18	,	,	PUNCT
ajis02-88	208	19	buywell	buywell	VERB
ajis02-88	208	20	also	also	ADV
ajis02-88	208	21	use	use	VERB
ajis02-88	208	22	the	the	DET
ajis02-88	208	23	return	return	NOUN
ajis02-88	208	24	process	process	NOUN
ajis02-88	208	25	as	as	ADP
ajis02-88	208	26	a	a	DET
ajis02-88	208	27	source	source	NOUN
ajis02-88	208	28	of	of	ADP
ajis02-88	208	29	market	market	NOUN
ajis02-88	208	30	intelligence	intelligence	NOUN
ajis02-88	208	31	:	:	PUNCT
ajis02-88	208	32	“	"	PUNCT
ajis02-88	208	33	on	on	ADP
ajis02-88	208	34	our	our	PRON
ajis02-88	208	35	returns	return	NOUN
ajis02-88	208	36	form	form	NOUN
ajis02-88	208	37	we	we	PRON
ajis02-88	208	38	have	have	VERB
ajis02-88	208	39	a	a	DET
ajis02-88	208	40	section	section	NOUN
ajis02-88	208	41	where	where	SCONJ
ajis02-88	208	42	people	people	NOUN
ajis02-88	208	43	say	say	VERB
ajis02-88	208	44	why	why	SCONJ
ajis02-88	208	45	they	they	PRON
ajis02-88	208	46	are	be	AUX
ajis02-88	208	47	returning	return	VERB
ajis02-88	208	48	the	the	DET
ajis02-88	208	49	item	item	NOUN
ajis02-88	208	50	.	.	PUNCT
ajis02-88	209	1	obviously	obviously	ADV
ajis02-88	209	2	if	if	SCONJ
ajis02-88	209	3	80	80	NUM
ajis02-88	209	4	%	%	NOUN
ajis02-88	209	5	of	of	ADP
ajis02-88	209	6	people	people	NOUN
ajis02-88	209	7	are	be	AUX
ajis02-88	209	8	saying	say	VERB
ajis02-88	209	9	the	the	DET
ajis02-88	209	10	product	product	NOUN
ajis02-88	209	11	is	be	AUX
ajis02-88	209	12	too	too	ADV
ajis02-88	209	13	long	long	ADJ
ajis02-88	209	14	,	,	PUNCT
ajis02-88	209	15	we	we	PRON
ajis02-88	209	16	have	have	VERB
ajis02-88	209	17	a	a	DET
ajis02-88	209	18	problem	problem	NOUN
ajis02-88	209	19	.	.	PUNCT
ajis02-88	210	1	so	so	ADV
ajis02-88	210	2	,	,	PUNCT
ajis02-88	210	3	comments	comment	NOUN
ajis02-88	210	4	are	be	AUX
ajis02-88	210	5	all	all	ADV
ajis02-88	210	6	analysed	analyse	VERB
ajis02-88	210	7	.	.	PUNCT
ajis02-88	210	8	”	"	PUNCT
ajis02-88	211	1	to	to	PART
ajis02-88	211	2	enhance	enhance	VERB
ajis02-88	211	3	the	the	DET
ajis02-88	211	4	efficiency	efficiency	NOUN
ajis02-88	211	5	of	of	ADP
ajis02-88	211	6	the	the	DET
ajis02-88	211	7	logistics	logistic	NOUN
ajis02-88	211	8	function	function	NOUN
ajis02-88	211	9	,	,	PUNCT
ajis02-88	211	10	buywell	buywell	PROPN
ajis02-88	211	11	has	have	AUX
ajis02-88	211	12	formed	form	VERB
ajis02-88	211	13	an	an	DET
ajis02-88	211	14	alliance	alliance	NOUN
ajis02-88	211	15	with	with	ADP
ajis02-88	211	16	new	new	PROPN
ajis02-88	211	17	zealand	zealand	PROPN
ajis02-88	211	18	’s	’s	PART
ajis02-88	211	19	leading	lead	VERB
ajis02-88	211	20	postal	postal	ADJ
ajis02-88	211	21	service	service	NOUN
ajis02-88	211	22	provider	provider	NOUN
ajis02-88	211	23	which	which	PRON
ajis02-88	211	24	now	now	ADV
ajis02-88	211	25	has	have	VERB
ajis02-88	211	26	a	a	DET
ajis02-88	211	27	branch	branch	NOUN
ajis02-88	211	28	collocated	collocate	VERB
ajis02-88	211	29	with	with	ADP
ajis02-88	211	30	buywell	buywell	NOUN
ajis02-88	211	31	.	.	PUNCT
ajis02-88	212	1	this	this	PRON
ajis02-88	212	2	improves	improve	VERB
ajis02-88	212	3	cost	cost	NOUN
ajis02-88	212	4	-	-	PUNCT
ajis02-88	212	5	effectiveness	effectiveness	NOUN
ajis02-88	212	6	of	of	ADP
ajis02-88	212	7	the	the	DET
ajis02-88	212	8	delivery	delivery	NOUN
ajis02-88	212	9	system	system	NOUN
ajis02-88	212	10	.	.	PUNCT
ajis02-88	213	1	we	we	PRON
ajis02-88	213	2	found	find	VERB
ajis02-88	213	3	that	that	SCONJ
ajis02-88	213	4	as	as	ADV
ajis02-88	213	5	well	well	ADV
ajis02-88	213	6	as	as	ADP
ajis02-88	213	7	providing	provide	VERB
ajis02-88	213	8	internal	internal	ADJ
ajis02-88	213	9	efficiencies	efficiency	NOUN
ajis02-88	213	10	,	,	PUNCT
ajis02-88	213	11	buywell	buywell	PROPN
ajis02-88	213	12	’s	’s	PART
ajis02-88	213	13	logistics	logistic	NOUN
ajis02-88	213	14	capability	capability	NOUN
ajis02-88	213	15	has	have	AUX
ajis02-88	213	16	become	become	VERB
ajis02-88	213	17	a	a	DET
ajis02-88	213	18	point	point	NOUN
ajis02-88	213	19	of	of	ADP
ajis02-88	213	20	differentiation	differentiation	NOUN
ajis02-88	213	21	that	that	PRON
ajis02-88	213	22	has	have	AUX
ajis02-88	213	23	enabled	enable	VERB
ajis02-88	213	24	growth	growth	NOUN
ajis02-88	213	25	.	.	PUNCT
ajis02-88	214	1	several	several	ADJ
ajis02-88	214	2	existing	exist	VERB
ajis02-88	214	3	retailers	retailer	NOUN
ajis02-88	214	4	with	with	ADP
ajis02-88	214	5	complementary	complementary	ADJ
ajis02-88	214	6	products	product	NOUN
ajis02-88	214	7	have	have	AUX
ajis02-88	214	8	formed	form	VERB
ajis02-88	214	9	co	co	ADJ
ajis02-88	214	10	-	-	ADJ
ajis02-88	214	11	branded	brand	VERB
ajis02-88	214	12	partnerships	partnership	NOUN
ajis02-88	214	13	with	with	ADP
ajis02-88	214	14	buywell	buywell	NOUN
ajis02-88	214	15	.	.	PUNCT
ajis02-88	215	1	these	these	PRON
ajis02-88	215	2	have	have	AUX
ajis02-88	215	3	included	include	VERB
ajis02-88	215	4	a	a	DET
ajis02-88	215	5	children	child	NOUN
ajis02-88	215	6	’s	’s	PART
ajis02-88	215	7	wear	wear	NOUN
ajis02-88	215	8	company	company	NOUN
ajis02-88	215	9	and	and	CCONJ
ajis02-88	215	10	a	a	DET
ajis02-88	215	11	pharmaceuticals	pharmaceutical	NOUN
ajis02-88	215	12	company	company	NOUN
ajis02-88	215	13	who	who	PRON
ajis02-88	215	14	were	be	AUX
ajis02-88	215	15	interested	interested	ADJ
ajis02-88	215	16	in	in	ADP
ajis02-88	215	17	expanding	expand	VERB
ajis02-88	215	18	their	their	PRON
ajis02-88	215	19	reach	reach	NOUN
ajis02-88	215	20	and	and	CCONJ
ajis02-88	215	21	channel	channel	NOUN
ajis02-88	215	22	range	range	NOUN
ajis02-88	215	23	.	.	PUNCT
ajis02-88	216	1	the	the	DET
ajis02-88	216	2	buywell	buywell	PROPN
ajis02-88	216	3	brand	brand	NOUN
ajis02-88	216	4	is	be	AUX
ajis02-88	216	5	used	use	VERB
ajis02-88	216	6	to	to	PART
ajis02-88	216	7	give	give	VERB
ajis02-88	216	8	confidence	confidence	NOUN
ajis02-88	216	9	in	in	ADP
ajis02-88	216	10	the	the	DET
ajis02-88	216	11	logistics	logistic	NOUN
ajis02-88	216	12	and	and	CCONJ
ajis02-88	216	13	fulfilment	fulfilment	NOUN
ajis02-88	216	14	offered	offer	VERB
ajis02-88	216	15	by	by	ADP
ajis02-88	216	16	the	the	DET
ajis02-88	216	17	remote	remote	ADJ
ajis02-88	216	18	channels	channel	NOUN
ajis02-88	216	19	,	,	PUNCT
ajis02-88	216	20	while	while	SCONJ
ajis02-88	216	21	the	the	DET
ajis02-88	216	22	original	original	ADJ
ajis02-88	216	23	brand	brand	NOUN
ajis02-88	216	24	provides	provide	VERB
ajis02-88	216	25	product	product	NOUN
ajis02-88	216	26	quality	quality	NOUN
ajis02-88	216	27	confidence	confidence	NOUN
ajis02-88	216	28	.	.	PUNCT
ajis02-88	217	1	this	this	PRON
ajis02-88	217	2	provides	provide	VERB
ajis02-88	217	3	a	a	DET
ajis02-88	217	4	winwin	winwin	ADJ
ajis02-88	217	5	situation	situation	NOUN
ajis02-88	217	6	as	as	SCONJ
ajis02-88	217	7	the	the	DET
ajis02-88	217	8	general	general	ADJ
ajis02-88	217	9	manager	manager	NOUN
ajis02-88	217	10	explained	explain	VERB
ajis02-88	217	11	:	:	PUNCT
ajis02-88	217	12	“	"	PUNCT
ajis02-88	217	13	we	we	PRON
ajis02-88	217	14	could	could	AUX
ajis02-88	217	15	[	[	X
ajis02-88	217	16	act	act	VERB
ajis02-88	217	17	as	as	ADP
ajis02-88	217	18	an	an	DET
ajis02-88	217	19	outsourcer	outsourcer	NOUN
ajis02-88	217	20	]	]	PUNCT
ajis02-88	217	21	as	as	ADP
ajis02-88	217	22	a	a	DET
ajis02-88	217	23	call	call	NOUN
ajis02-88	217	24	centre	centre	NOUN
ajis02-88	217	25	business	business	NOUN
ajis02-88	217	26	,	,	PUNCT
ajis02-88	217	27	but	but	CCONJ
ajis02-88	217	28	why	why	SCONJ
ajis02-88	217	29	do	do	AUX
ajis02-88	217	30	that	that	PRON
ajis02-88	217	31	…	…	PUNCT
ajis02-88	217	32	we	we	PRON
ajis02-88	217	33	prefer	prefer	VERB
ajis02-88	217	34	to	to	PART
ajis02-88	217	35	share	share	VERB
ajis02-88	217	36	at	at	ADP
ajis02-88	217	37	the	the	DET
ajis02-88	217	38	gross	gross	ADJ
ajis02-88	217	39	margin	margin	NOUN
ajis02-88	217	40	line	line	NOUN
ajis02-88	217	41	…	…	PUNCT
ajis02-88	217	42	why	why	SCONJ
ajis02-88	217	43	earn	earn	VERB
ajis02-88	217	44	a	a	DET
ajis02-88	217	45	dollar	dollar	NOUN
ajis02-88	217	46	of	of	ADP
ajis02-88	217	47	someone	someone	PRON
ajis02-88	217	48	when	when	SCONJ
ajis02-88	217	49	we	we	PRON
ajis02-88	217	50	could	could	AUX
ajis02-88	217	51	earn	earn	VERB
ajis02-88	217	52	$	$	SYM
ajis02-88	217	53	3.50	3.50	NUM
ajis02-88	217	54	at	at	ADP
ajis02-88	217	55	the	the	DET
ajis02-88	217	56	bottom	bottom	ADJ
ajis02-88	217	57	line	line	NOUN
ajis02-88	217	58	”	"	PUNCT
ajis02-88	217	59	in	in	ADP
ajis02-88	217	60	summary	summary	NOUN
ajis02-88	217	61	,	,	PUNCT
ajis02-88	217	62	as	as	SCONJ
ajis02-88	217	63	suggested	suggest	VERB
ajis02-88	217	64	by	by	ADP
ajis02-88	217	65	previous	previous	ADJ
ajis02-88	217	66	research	research	NOUN
ajis02-88	217	67	,	,	PUNCT
ajis02-88	217	68	buywell	buywell	PROPN
ajis02-88	217	69	are	be	AUX
ajis02-88	217	70	able	able	ADJ
ajis02-88	217	71	to	to	PART
ajis02-88	217	72	efficiently	efficiently	ADV
ajis02-88	217	73	process	process	VERB
ajis02-88	217	74	orders	order	NOUN
ajis02-88	217	75	from	from	ADP
ajis02-88	217	76	multiple	multiple	ADJ
ajis02-88	217	77	sources	source	NOUN
ajis02-88	217	78	.	.	PUNCT
ajis02-88	218	1	its	its	PRON
ajis02-88	218	2	logistics	logistic	NOUN
ajis02-88	218	3	system	system	NOUN
ajis02-88	218	4	is	be	AUX
ajis02-88	218	5	tightly	tightly	ADV
ajis02-88	218	6	integrated	integrate	VERB
ajis02-88	218	7	with	with	ADP
ajis02-88	218	8	the	the	DET
ajis02-88	218	9	ordering	ordering	NOUN
ajis02-88	218	10	system	system	NOUN
ajis02-88	218	11	.	.	PUNCT
ajis02-88	219	1	in	in	ADP
ajis02-88	219	2	our	our	PRON
ajis02-88	219	3	view	view	NOUN
ajis02-88	219	4	,	,	PUNCT
ajis02-88	219	5	buywell	buywell	PROPN
ajis02-88	219	6	’s	’s	PART
ajis02-88	219	7	practice	practice	NOUN
ajis02-88	219	8	extends	extend	VERB
ajis02-88	219	9	existing	exist	VERB
ajis02-88	219	10	our	our	PRON
ajis02-88	219	11	understanding	understanding	NOUN
ajis02-88	219	12	of	of	ADP
ajis02-88	219	13	the	the	DET
ajis02-88	219	14	logistics	logistic	NOUN
ajis02-88	219	15	function	function	NOUN
ajis02-88	219	16	in	in	ADP
ajis02-88	219	17	a	a	DET
ajis02-88	219	18	multi	multi	ADJ
ajis02-88	219	19	-	-	ADJ
ajis02-88	219	20	channel	channel	ADJ
ajis02-88	219	21	organisation	organisation	NOUN
ajis02-88	219	22	selling	sell	VERB
ajis02-88	219	23	non	non	ADJ
ajis02-88	219	24	-	-	ADJ
ajis02-88	219	25	commodity	commodity	ADJ
ajis02-88	219	26	items	item	NOUN
ajis02-88	219	27	.	.	PUNCT
ajis02-88	220	1	buywell	buywell	PROPN
ajis02-88	220	2	’s	’s	PART
ajis02-88	220	3	products	product	NOUN
ajis02-88	220	4	are	be	AUX
ajis02-88	220	5	experience	experience	NOUN
ajis02-88	220	6	goods	good	NOUN
ajis02-88	220	7	and	and	CCONJ
ajis02-88	220	8	therefore	therefore	ADV
ajis02-88	220	9	more	more	ADV
ajis02-88	220	10	likely	likely	ADJ
ajis02-88	220	11	to	to	PART
ajis02-88	220	12	be	be	AUX
ajis02-88	220	13	returned	return	VERB
ajis02-88	220	14	than	than	ADP
ajis02-88	220	15	commodity	commodity	NOUN
ajis02-88	220	16	items	item	NOUN
ajis02-88	220	17	,	,	PUNCT
ajis02-88	220	18	so	so	SCONJ
ajis02-88	220	19	they	they	PRON
ajis02-88	220	20	have	have	AUX
ajis02-88	220	21	extended	extend	VERB
ajis02-88	220	22	the	the	DET
ajis02-88	220	23	logistics	logistic	NOUN
ajis02-88	220	24	function	function	NOUN
ajis02-88	220	25	to	to	PART
ajis02-88	220	26	provide	provide	VERB
ajis02-88	220	27	pro	pro	ADJ
ajis02-88	220	28	-	-	ADJ
ajis02-88	220	29	active	active	ADJ
ajis02-88	220	30	management	management	NOUN
ajis02-88	220	31	of	of	ADP
ajis02-88	220	32	the	the	DET
ajis02-88	220	33	returns	return	NOUN
ajis02-88	220	34	process	process	NOUN
ajis02-88	220	35	.	.	PUNCT
ajis02-88	221	1	an	an	DET
ajis02-88	221	2	operational	operational	ADJ
ajis02-88	221	3	alliance	alliance	NOUN
ajis02-88	221	4	with	with	ADP
ajis02-88	221	5	a	a	DET
ajis02-88	221	6	courier	courier	NOUN
ajis02-88	221	7	or	or	CCONJ
ajis02-88	221	8	postal	postal	ADJ
ajis02-88	221	9	services	service	NOUN
ajis02-88	221	10	provider	provider	NOUN
ajis02-88	221	11	can	can	AUX
ajis02-88	221	12	improve	improve	VERB
ajis02-88	221	13	cost	cost	NOUN
ajis02-88	221	14	-	-	PUNCT
ajis02-88	221	15	effectiveness	effectiveness	NOUN
ajis02-88	221	16	.	.	PUNCT
ajis02-88	222	1	finally	finally	ADV
ajis02-88	222	2	,	,	PUNCT
ajis02-88	222	3	logistics	logistic	NOUN
ajis02-88	222	4	capability	capability	NOUN
ajis02-88	222	5	has	have	AUX
ajis02-88	222	6	been	be	AUX
ajis02-88	222	7	leveraged	leverage	VERB
ajis02-88	222	8	to	to	PART
ajis02-88	222	9	develop	develop	VERB
ajis02-88	222	10	co	co	ADJ
ajis02-88	222	11	-	-	ADJ
ajis02-88	222	12	branded	brand	VERB
ajis02-88	222	13	partnerships	partnership	NOUN
ajis02-88	222	14	and	and	CCONJ
ajis02-88	222	15	contribute	contribute	VERB
ajis02-88	222	16	to	to	ADP
ajis02-88	222	17	company	company	NOUN
ajis02-88	222	18	growth	growth	NOUN
ajis02-88	222	19	.	.	PUNCT
ajis02-88	223	1	sf	sf	NOUN
ajis02-88	223	2	6	6	NUM
ajis02-88	223	3	:	:	PUNCT
ajis02-88	223	4	customer	customer	NOUN
ajis02-88	223	5	management	management	NOUN
ajis02-88	223	6	we	we	PRON
ajis02-88	223	7	noted	note	VERB
ajis02-88	223	8	earlier	early	ADV
ajis02-88	223	9	that	that	SCONJ
ajis02-88	223	10	one	one	NUM
ajis02-88	223	11	aspect	aspect	NOUN
ajis02-88	223	12	of	of	ADP
ajis02-88	223	13	buywell	buywell	PROPN
ajis02-88	223	14	’s	’s	PART
ajis02-88	223	15	channel	channel	NOUN
ajis02-88	223	16	synergy	synergy	NOUN
ajis02-88	223	17	is	be	AUX
ajis02-88	223	18	an	an	DET
ajis02-88	223	19	integrated	integrate	VERB
ajis02-88	223	20	customer	customer	NOUN
ajis02-88	223	21	support	support	NOUN
ajis02-88	223	22	through	through	ADP
ajis02-88	223	23	a	a	DET
ajis02-88	223	24	contact	contact	NOUN
ajis02-88	223	25	centre	centre	NOUN
ajis02-88	223	26	.	.	PUNCT
ajis02-88	224	1	integrated	integrate	VERB
ajis02-88	224	2	contact	contact	NOUN
ajis02-88	224	3	centres	centre	NOUN
ajis02-88	224	4	are	be	AUX
ajis02-88	224	5	relatively	relatively	ADV
ajis02-88	224	6	common	common	ADJ
ajis02-88	224	7	,	,	PUNCT
ajis02-88	224	8	but	but	CCONJ
ajis02-88	224	9	rather	rather	ADV
ajis02-88	224	10	than	than	ADP
ajis02-88	224	11	seeing	see	VERB
ajis02-88	224	12	contact	contact	NOUN
ajis02-88	224	13	centres	centre	NOUN
ajis02-88	224	14	as	as	ADP
ajis02-88	224	15	a	a	DET
ajis02-88	224	16	necessary	necessary	ADJ
ajis02-88	224	17	evil	evil	NOUN
ajis02-88	224	18	,	,	PUNCT
ajis02-88	224	19	measured	measure	VERB
ajis02-88	224	20	by	by	ADP
ajis02-88	224	21	call	call	NOUN
ajis02-88	224	22	closures	closure	NOUN
ajis02-88	224	23	,	,	PUNCT
ajis02-88	224	24	buywell	buywell	PROPN
ajis02-88	224	25	have	have	AUX
ajis02-88	224	26	developed	develop	VERB
ajis02-88	224	27	their	their	PRON
ajis02-88	224	28	contact	contact	NOUN
ajis02-88	224	29	centre	centre	NOUN
ajis02-88	224	30	into	into	ADP
ajis02-88	224	31	the	the	DET
ajis02-88	224	32	nerve	nerve	NOUN
ajis02-88	224	33	-	-	PUNCT
ajis02-88	224	34	centre	centre	NOUN
ajis02-88	224	35	of	of	ADP
ajis02-88	224	36	the	the	DET
ajis02-88	224	37	business	business	NOUN
ajis02-88	224	38	.	.	PUNCT
ajis02-88	225	1	as	as	ADP
ajis02-88	225	2	part	part	NOUN
ajis02-88	225	3	of	of	ADP
ajis02-88	225	4	their	their	PRON
ajis02-88	225	5	channel	channel	NOUN
ajis02-88	225	6	synergy	synergy	NOUN
ajis02-88	225	7	,	,	PUNCT
ajis02-88	225	8	buywell	buywell	NOUN
ajis02-88	225	9	actively	actively	ADV
ajis02-88	225	10	encouraged	encourage	VERB
ajis02-88	225	11	customers	customer	NOUN
ajis02-88	225	12	of	of	ADP
ajis02-88	225	13	all	all	DET
ajis02-88	225	14	remote	remote	ADJ
ajis02-88	225	15	channels	channel	NOUN
ajis02-88	225	16	to	to	PART
ajis02-88	225	17	use	use	VERB
ajis02-88	225	18	their	their	PRON
ajis02-88	225	19	contact	contact	NOUN
ajis02-88	225	20	centre	centre	NOUN
ajis02-88	225	21	remote	remote	ADJ
ajis02-88	225	22	channels	channel	NOUN
ajis02-88	225	23	.	.	PUNCT
ajis02-88	226	1	buywell	buywell	PROPN
ajis02-88	226	2	also	also	ADV
ajis02-88	226	3	engage	engage	VERB
ajis02-88	226	4	in	in	ADP
ajis02-88	226	5	outbound	outbound	ADJ
ajis02-88	226	6	communication	communication	NOUN
ajis02-88	226	7	to	to	PART
ajis02-88	226	8	retain	retain	VERB
ajis02-88	226	9	customers	customer	NOUN
ajis02-88	226	10	that	that	PRON
ajis02-88	226	11	have	have	AUX
ajis02-88	226	12	become	become	VERB
ajis02-88	226	13	inactive	inactive	ADJ
ajis02-88	226	14	.	.	PUNCT
ajis02-88	227	1	we	we	PRON
ajis02-88	227	2	found	find	VERB
ajis02-88	227	3	that	that	PRON
ajis02-88	227	4	buywell	buywell	PROPN
ajis02-88	227	5	’s	’s	PART
ajis02-88	227	6	customer	customer	NOUN
ajis02-88	227	7	management	management	NOUN
ajis02-88	227	8	practices	practice	NOUN
ajis02-88	227	9	had	have	AUX
ajis02-88	227	10	effectively	effectively	ADV
ajis02-88	227	11	mitigated	mitigate	VERB
ajis02-88	227	12	one	one	NUM
ajis02-88	227	13	of	of	ADP
ajis02-88	227	14	the	the	DET
ajis02-88	227	15	disadvantages	disadvantage	NOUN
ajis02-88	227	16	often	often	ADV
ajis02-88	227	17	cited	cite	VERB
ajis02-88	227	18	for	for	ADP
ajis02-88	227	19	selling	sell	VERB
ajis02-88	227	20	experience	experience	NOUN
ajis02-88	227	21	goods	good	NOUN
ajis02-88	227	22	remotely	remotely	ADV
ajis02-88	227	23	–	–	PUNCT
ajis02-88	227	24	lack	lack	NOUN
ajis02-88	227	25	of	of	ADP
ajis02-88	227	26	personalised	personalised	ADJ
ajis02-88	227	27	selling	selling	NOUN
ajis02-88	227	28	.	.	PUNCT
ajis02-88	228	1	once	once	ADV
ajis02-88	228	2	in	in	ADP
ajis02-88	228	3	touch	touch	NOUN
ajis02-88	228	4	with	with	ADP
ajis02-88	228	5	the	the	DET
ajis02-88	228	6	contact	contact	NOUN
ajis02-88	228	7	centre	centre	NOUN
ajis02-88	228	8	,	,	PUNCT
ajis02-88	228	9	buywell	buywell	PROPN
ajis02-88	228	10	’s	’s	PART
ajis02-88	228	11	customers	customer	NOUN
ajis02-88	228	12	are	be	AUX
ajis02-88	228	13	able	able	ADJ
ajis02-88	228	14	to	to	PART
ajis02-88	228	15	access	access	VERB
ajis02-88	228	16	empowered	empowered	PROPN
ajis02-88	228	17	csr	csr	NOUN
ajis02-88	228	18	’s	’s	NOUN
ajis02-88	228	19	with	with	ADP
ajis02-88	228	20	excellent	excellent	ADJ
ajis02-88	228	21	skills	skill	NOUN
ajis02-88	228	22	and	and	CCONJ
ajis02-88	228	23	resources	resource	NOUN
ajis02-88	228	24	for	for	ADP
ajis02-88	228	25	personalised	personalised	ADJ
ajis02-88	228	26	selling	selling	NOUN
ajis02-88	228	27	,	,	PUNCT
ajis02-88	228	28	despite	despite	SCONJ
ajis02-88	228	29	the	the	DET
ajis02-88	228	30	lack	lack	NOUN
ajis02-88	228	31	of	of	ADP
ajis02-88	228	32	face	face	NOUN
ajis02-88	228	33	-	-	PUNCT
ajis02-88	228	34	to	to	ADP
ajis02-88	228	35	-	-	PUNCT
ajis02-88	228	36	face	face	NOUN
ajis02-88	228	37	contact	contact	NOUN
ajis02-88	228	38	.	.	PUNCT
ajis02-88	229	1	for	for	ADP
ajis02-88	229	2	example	example	NOUN
ajis02-88	229	3	,	,	PUNCT
ajis02-88	229	4	buywell	buywell	NOUN
ajis02-88	229	5	encourage	encourage	VERB
ajis02-88	229	6	customers	customer	NOUN
ajis02-88	229	7	to	to	PART
ajis02-88	229	8	seek	seek	VERB
ajis02-88	229	9	advice	advice	NOUN
ajis02-88	229	10	from	from	ADP
ajis02-88	229	11	csrs	csr	NOUN
ajis02-88	229	12	during	during	ADP
ajis02-88	229	13	a	a	DET
ajis02-88	229	14	purchase	purchase	NOUN
ajis02-88	229	15	decision	decision	NOUN
ajis02-88	229	16	via	via	ADP
ajis02-88	229	17	the	the	DET
ajis02-88	229	18	catalogue	catalogue	NOUN
ajis02-88	229	19	or	or	CCONJ
ajis02-88	229	20	website	website	NOUN
ajis02-88	229	21	.	.	PUNCT
ajis02-88	230	1	this	this	PRON
ajis02-88	230	2	might	might	AUX
ajis02-88	230	3	involve	involve	VERB
ajis02-88	230	4	getting	get	VERB
ajis02-88	230	5	an	an	DET
ajis02-88	230	6	opinion	opinion	NOUN
ajis02-88	230	7	from	from	ADP
ajis02-88	230	8	the	the	DET
ajis02-88	230	9	customer	customer	NOUN
ajis02-88	230	10	service	service	NOUN
ajis02-88	230	11	representative	representative	NOUN
ajis02-88	230	12	(	(	PUNCT
ajis02-88	230	13	csr	csr	NOUN
ajis02-88	230	14	)	)	PUNCT
ajis02-88	230	15	such	such	ADJ
ajis02-88	230	16	as	as	ADP
ajis02-88	230	17	whether	whether	SCONJ
ajis02-88	230	18	one	one	NUM
ajis02-88	230	19	piece	piece	NOUN
ajis02-88	230	20	of	of	ADP
ajis02-88	230	21	clothing	clothing	NOUN
ajis02-88	230	22	matches	match	NOUN
ajis02-88	230	23	another	another	PRON
ajis02-88	230	24	or	or	CCONJ
ajis02-88	230	25	thickness	thickness	NOUN
ajis02-88	230	26	of	of	ADP
ajis02-88	230	27	a	a	DET
ajis02-88	230	28	particular	particular	ADJ
ajis02-88	230	29	fabric	fabric	NOUN
ajis02-88	230	30	.	.	PUNCT
ajis02-88	231	1	portable	portable	ADJ
ajis02-88	231	2	racks	rack	NOUN
ajis02-88	231	3	along	along	ADP
ajis02-88	231	4	the	the	DET
ajis02-88	231	5	walls	wall	NOUN
ajis02-88	231	6	of	of	ADP
ajis02-88	231	7	the	the	DET
ajis02-88	231	8	contact	contact	NOUN
ajis02-88	231	9	centre	centre	NOUN
ajis02-88	231	10	display	display	VERB
ajis02-88	231	11	all	all	DET
ajis02-88	231	12	apparel	apparel	NOUN
ajis02-88	231	13	available	available	ADJ
ajis02-88	231	14	from	from	ADP
ajis02-88	231	15	current	current	ADJ
ajis02-88	231	16	catalogues	catalogue	NOUN
ajis02-88	231	17	,	,	PUNCT
ajis02-88	231	18	enabling	enable	VERB
ajis02-88	231	19	csrs	csr	NOUN
ajis02-88	231	20	to	to	PART
ajis02-88	231	21	check	check	VERB
ajis02-88	231	22	products	product	NOUN
ajis02-88	231	23	in	in	ADP
ajis02-88	231	24	response	response	NOUN
ajis02-88	231	25	to	to	ADP
ajis02-88	231	26	questions	question	NOUN
ajis02-88	231	27	.	.	PUNCT
ajis02-88	232	1	so	so	ADV
ajis02-88	232	2	popular	popular	ADJ
ajis02-88	232	3	is	be	AUX
ajis02-88	232	4	this	this	DET
ajis02-88	232	5	system	system	NOUN
ajis02-88	232	6	,	,	PUNCT
ajis02-88	232	7	that	that	SCONJ
ajis02-88	232	8	some	some	DET
ajis02-88	232	9	customers	customer	NOUN
ajis02-88	232	10	request	request	VERB
ajis02-88	232	11	a	a	DET
ajis02-88	232	12	specific	specific	ADJ
ajis02-88	232	13	csr	csr	NOUN
ajis02-88	232	14	with	with	ADP
ajis02-88	232	15	whom	whom	PRON
ajis02-88	232	16	they	they	PRON
ajis02-88	232	17	have	have	AUX
ajis02-88	232	18	formed	form	VERB
ajis02-88	232	19	a	a	DET
ajis02-88	232	20	relationship	relationship	NOUN
ajis02-88	232	21	.	.	PUNCT
ajis02-88	233	1	the	the	DET
ajis02-88	233	2	marketing	marketing	NOUN
ajis02-88	233	3	manager	manager	NOUN
ajis02-88	233	4	explained	explain	VERB
ajis02-88	233	5	:	:	PUNCT
ajis02-88	233	6	“	"	PUNCT
ajis02-88	233	7	csrs	csrs	X
ajis02-88	233	8	can	can	AUX
ajis02-88	233	9	give	give	VERB
ajis02-88	233	10	information	information	NOUN
ajis02-88	233	11	like	like	ADP
ajis02-88	233	12	the	the	DET
ajis02-88	233	13	true	true	ADJ
ajis02-88	233	14	colour	colour	NOUN
ajis02-88	233	15	of	of	ADP
ajis02-88	233	16	[	[	PUNCT
ajis02-88	233	17	an	an	DET
ajis02-88	233	18	item	item	NOUN
ajis02-88	233	19	of	of	ADP
ajis02-88	233	20	clothing	clothing	NOUN
ajis02-88	233	21	]	]	PUNCT
ajis02-88	233	22	,	,	PUNCT
ajis02-88	233	23	how	how	SCONJ
ajis02-88	233	24	good	good	ADJ
ajis02-88	233	25	is	be	AUX
ajis02-88	233	26	it	it	PRON
ajis02-88	233	27	.	.	PUNCT
ajis02-88	234	1	a	a	DET
ajis02-88	234	2	csr	csr	NOUN
ajis02-88	234	3	can	can	AUX
ajis02-88	234	4	also	also	ADV
ajis02-88	234	5	tell	tell	VERB
ajis02-88	234	6	the	the	DET
ajis02-88	234	7	customer	customer	NOUN
ajis02-88	234	8	if	if	SCONJ
ajis02-88	234	9	two	two	NUM
ajis02-88	234	10	items	item	NOUN
ajis02-88	234	11	of	of	ADP
ajis02-88	234	12	clothing	clothing	NOUN
ajis02-88	234	13	go	go	VERB
ajis02-88	234	14	together	together	ADV
ajis02-88	234	15	…	…	PUNCT
ajis02-88	234	16	the	the	DET
ajis02-88	234	17	csr	csr	NOUN
ajis02-88	234	18	can	can	AUX
ajis02-88	234	19	be	be	AUX
ajis02-88	234	20	ajis	ajis	ADV
ajis02-88	234	21	volume	volume	NOUN
ajis02-88	234	22	12	12	NUM
ajis02-88	234	23	no	no	NOUN
ajis02-88	234	24	.	.	NOUN
ajis02-88	234	25	2	2	NUM
ajis02-88	234	26	may	may	PROPN
ajis02-88	234	27	2005	2005	NUM
ajis02-88	234	28	156	156	NUM
ajis02-88	234	29	pro	pro	ADJ
ajis02-88	234	30	-	-	ADJ
ajis02-88	234	31	active	active	ADJ
ajis02-88	234	32	and	and	CCONJ
ajis02-88	234	33	say	say	VERB
ajis02-88	234	34	,	,	PUNCT
ajis02-88	234	35	“	"	PUNCT
ajis02-88	234	36	hey	hey	INTJ
ajis02-88	234	37	,	,	PUNCT
ajis02-88	234	38	it	it	PRON
ajis02-88	234	39	’s	’	VERB
ajis02-88	234	40	not	not	PART
ajis02-88	234	41	exactly	exactly	ADV
ajis02-88	234	42	that	that	DET
ajis02-88	234	43	colour	colour	NOUN
ajis02-88	234	44	,	,	PUNCT
ajis02-88	234	45	it	it	PRON
ajis02-88	234	46	’s	’	VERB
ajis02-88	234	47	a	a	DET
ajis02-88	234	48	little	little	ADV
ajis02-88	234	49	lighter	light	ADJ
ajis02-88	234	50	–	–	PUNCT
ajis02-88	234	51	or	or	CCONJ
ajis02-88	234	52	darker	dark	ADJ
ajis02-88	234	53	.	.	PUNCT
ajis02-88	235	1	do	do	AUX
ajis02-88	235	2	you	you	PRON
ajis02-88	235	3	still	still	ADV
ajis02-88	235	4	want	want	VERB
ajis02-88	235	5	it	it	PRON
ajis02-88	235	6	?	?	PUNCT
ajis02-88	235	7	”	"	PUNCT
ajis02-88	236	1	or	or	CCONJ
ajis02-88	236	2	,	,	PUNCT
ajis02-88	236	3	“	"	PUNCT
ajis02-88	236	4	this	this	DET
ajis02-88	236	5	size	size	NOUN
ajis02-88	236	6	10	10	NUM
ajis02-88	236	7	is	be	AUX
ajis02-88	236	8	actually	actually	ADV
ajis02-88	236	9	larger	large	ADJ
ajis02-88	236	10	than	than	ADP
ajis02-88	236	11	a	a	DET
ajis02-88	236	12	normal	normal	ADJ
ajis02-88	236	13	size	size	NOUN
ajis02-88	236	14	10	10	NUM
ajis02-88	236	15	.	.	PUNCT
ajis02-88	237	1	you	you	PRON
ajis02-88	237	2	may	may	AUX
ajis02-88	237	3	want	want	VERB
ajis02-88	237	4	to	to	PART
ajis02-88	237	5	go	go	VERB
ajis02-88	237	6	down	down	ADP
ajis02-88	237	7	a	a	DET
ajis02-88	237	8	size	size	NOUN
ajis02-88	237	9	”	"	PUNCT
ajis02-88	237	10	.	.	PUNCT
ajis02-88	238	1	the	the	DET
ajis02-88	238	2	contact	contact	NOUN
ajis02-88	238	3	centre	centre	NOUN
ajis02-88	238	4	is	be	AUX
ajis02-88	238	5	also	also	ADV
ajis02-88	238	6	a	a	DET
ajis02-88	238	7	key	key	ADJ
ajis02-88	238	8	source	source	NOUN
ajis02-88	238	9	of	of	ADP
ajis02-88	238	10	real	real	ADJ
ajis02-88	238	11	-	-	PUNCT
ajis02-88	238	12	time	time	NOUN
ajis02-88	238	13	market	market	NOUN
ajis02-88	238	14	intelligence	intelligence	NOUN
ajis02-88	238	15	.	.	PUNCT
ajis02-88	239	1	the	the	DET
ajis02-88	239	2	process	process	NOUN
ajis02-88	239	3	for	for	ADP
ajis02-88	239	4	gathering	gather	VERB
ajis02-88	239	5	that	that	PRON
ajis02-88	239	6	intelligence	intelligence	NOUN
ajis02-88	239	7	is	be	AUX
ajis02-88	239	8	described	describe	VERB
ajis02-88	239	9	in	in	ADP
ajis02-88	239	10	the	the	DET
ajis02-88	239	11	section	section	NOUN
ajis02-88	239	12	on	on	ADP
ajis02-88	239	13	“	"	PUNCT
ajis02-88	239	14	active	active	ADJ
ajis02-88	239	15	scanning	scanning	NOUN
ajis02-88	239	16	”	"	PUNCT
ajis02-88	239	17	.	.	PUNCT
ajis02-88	240	1	in	in	ADP
ajis02-88	240	2	summary	summary	NOUN
ajis02-88	240	3	,	,	PUNCT
ajis02-88	240	4	we	we	PRON
ajis02-88	240	5	found	find	VERB
ajis02-88	240	6	that	that	SCONJ
ajis02-88	240	7	buywell	buywell	NOUN
ajis02-88	240	8	extended	extend	VERB
ajis02-88	240	9	existing	exist	VERB
ajis02-88	240	10	understanding	understanding	NOUN
ajis02-88	240	11	of	of	ADP
ajis02-88	240	12	customer	customer	NOUN
ajis02-88	240	13	management	management	NOUN
ajis02-88	240	14	in	in	ADP
ajis02-88	240	15	multi	multi	ADJ
ajis02-88	240	16	-	-	ADJ
ajis02-88	240	17	channel	channel	ADJ
ajis02-88	240	18	e	e	NOUN
ajis02-88	240	19	-	-	NOUN
ajis02-88	240	20	commerce	commerce	NOUN
ajis02-88	240	21	,	,	PUNCT
ajis02-88	240	22	especially	especially	ADV
ajis02-88	240	23	for	for	ADP
ajis02-88	240	24	non	non	ADJ
ajis02-88	240	25	-	-	ADJ
ajis02-88	240	26	commodity	commodity	ADJ
ajis02-88	240	27	items	item	NOUN
ajis02-88	240	28	such	such	ADJ
ajis02-88	240	29	as	as	ADP
ajis02-88	240	30	clothing	clothing	NOUN
ajis02-88	240	31	.	.	PUNCT
ajis02-88	241	1	in	in	ADP
ajis02-88	241	2	particular	particular	ADJ
ajis02-88	241	3	,	,	PUNCT
ajis02-88	241	4	considerable	considerable	ADJ
ajis02-88	241	5	effort	effort	NOUN
ajis02-88	241	6	was	be	AUX
ajis02-88	241	7	made	make	VERB
ajis02-88	241	8	to	to	PART
ajis02-88	241	9	empower	empower	VERB
ajis02-88	241	10	csr	csr	PROPN
ajis02-88	241	11	’s	’s	ADV
ajis02-88	241	12	to	to	PART
ajis02-88	241	13	provide	provide	VERB
ajis02-88	241	14	quality	quality	NOUN
ajis02-88	241	15	personalised	personalised	ADJ
ajis02-88	241	16	selling	selling	NOUN
ajis02-88	241	17	.	.	PUNCT
ajis02-88	242	1	new	new	ADJ
ajis02-88	242	2	insights	insight	NOUN
ajis02-88	242	3	into	into	ADP
ajis02-88	242	4	success	success	NOUN
ajis02-88	242	5	factors	factor	NOUN
ajis02-88	242	6	for	for	ADP
ajis02-88	242	7	multi	multi	ADJ
ajis02-88	242	8	-	-	ADJ
ajis02-88	242	9	channel	channel	ADJ
ajis02-88	242	10	e	e	NOUN
ajis02-88	242	11	-	-	NOUN
ajis02-88	242	12	commerce	commerce	NOUN
ajis02-88	242	13	from	from	ADP
ajis02-88	242	14	an	an	DET
ajis02-88	242	15	exemplar	exemplar	ADJ
ajis02-88	242	16	organisation	organisation	NOUN
ajis02-88	242	17	this	this	DET
ajis02-88	242	18	section	section	NOUN
ajis02-88	242	19	describes	describe	VERB
ajis02-88	242	20	aspects	aspect	NOUN
ajis02-88	242	21	of	of	ADP
ajis02-88	242	22	buywell	buywell	PROPN
ajis02-88	242	23	’s	’s	PART
ajis02-88	242	24	multi	multi	ADJ
ajis02-88	242	25	-	-	ADJ
ajis02-88	242	26	channel	channel	ADJ
ajis02-88	242	27	strategy	strategy	NOUN
ajis02-88	242	28	that	that	PRON
ajis02-88	242	29	were	be	AUX
ajis02-88	242	30	considered	consider	VERB
ajis02-88	242	31	important	important	ADJ
ajis02-88	242	32	to	to	ADP
ajis02-88	242	33	their	their	PRON
ajis02-88	242	34	success	success	NOUN
ajis02-88	242	35	that	that	PRON
ajis02-88	242	36	we	we	PRON
ajis02-88	242	37	were	be	AUX
ajis02-88	242	38	not	not	PART
ajis02-88	242	39	able	able	ADJ
ajis02-88	242	40	to	to	PART
ajis02-88	242	41	identify	identify	VERB
ajis02-88	242	42	from	from	ADP
ajis02-88	242	43	previous	previous	ADJ
ajis02-88	242	44	studies	study	NOUN
ajis02-88	242	45	in	in	ADP
ajis02-88	242	46	multi	multi	ADJ
ajis02-88	242	47	-	-	ADJ
ajis02-88	242	48	channel	channel	ADJ
ajis02-88	242	49	e	e	NOUN
ajis02-88	242	50	-	-	NOUN
ajis02-88	242	51	commerce	commerce	NOUN
ajis02-88	242	52	strategy	strategy	NOUN
ajis02-88	242	53	.	.	PUNCT
ajis02-88	243	1	sf	sf	NOUN
ajis02-88	243	2	7	7	NUM
ajis02-88	243	3	:	:	PUNCT
ajis02-88	243	4	active	active	ADJ
ajis02-88	243	5	scanning	scanning	NOUN
ajis02-88	243	6	to	to	PART
ajis02-88	243	7	carry	carry	VERB
ajis02-88	243	8	out	out	ADP
ajis02-88	243	9	market	market	NOUN
ajis02-88	243	10	sensing	sensing	NOUN
ajis02-88	243	11	,	,	PUNCT
ajis02-88	243	12	market	market	NOUN
ajis02-88	243	13	-	-	PUNCT
ajis02-88	243	14	driven	drive	VERB
ajis02-88	243	15	multi	multi	ADJ
ajis02-88	243	16	-	-	ADJ
ajis02-88	243	17	channel	channel	ADJ
ajis02-88	243	18	organisations	organisation	NOUN
ajis02-88	243	19	require	require	VERB
ajis02-88	243	20	the	the	DET
ajis02-88	243	21	traditional	traditional	ADJ
ajis02-88	243	22	e	e	NOUN
ajis02-88	243	23	-	-	NOUN
ajis02-88	243	24	commerce	commerce	NOUN
ajis02-88	243	25	skills	skill	NOUN
ajis02-88	243	26	of	of	ADP
ajis02-88	243	27	customer	customer	NOUN
ajis02-88	243	28	management	management	NOUN
ajis02-88	243	29	,	,	PUNCT
ajis02-88	243	30	including	include	VERB
ajis02-88	243	31	use	use	NOUN
ajis02-88	243	32	of	of	ADP
ajis02-88	243	33	technology	technology	NOUN
ajis02-88	243	34	to	to	PART
ajis02-88	243	35	manage	manage	VERB
ajis02-88	243	36	customer	customer	NOUN
ajis02-88	243	37	relationships	relationship	NOUN
ajis02-88	243	38	,	,	PUNCT
ajis02-88	243	39	process	process	NOUN
ajis02-88	243	40	customer	customer	NOUN
ajis02-88	243	41	information	information	NOUN
ajis02-88	243	42	,	,	PUNCT
ajis02-88	243	43	and	and	CCONJ
ajis02-88	243	44	offer	offer	VERB
ajis02-88	243	45	enhanced	enhance	VERB
ajis02-88	243	46	customer	customer	NOUN
ajis02-88	243	47	service	service	NOUN
ajis02-88	243	48	.	.	PUNCT
ajis02-88	244	1	but	but	CCONJ
ajis02-88	244	2	market	market	NOUN
ajis02-88	244	3	sensing	sensing	NOUN
ajis02-88	244	4	requires	require	VERB
ajis02-88	244	5	more	more	ADJ
ajis02-88	244	6	it	it	PRON
ajis02-88	244	7	requires	require	VERB
ajis02-88	244	8	active	active	ADJ
ajis02-88	244	9	scanning	scanning	NOUN
ajis02-88	244	10	.	.	PUNCT
ajis02-88	245	1	buywell	buywell	PROPN
ajis02-88	245	2	leads	lead	VERB
ajis02-88	245	3	best	good	ADJ
ajis02-88	245	4	practice	practice	NOUN
ajis02-88	245	5	in	in	ADP
ajis02-88	245	6	being	be	AUX
ajis02-88	245	7	market	market	NOUN
ajis02-88	245	8	driven	drive	VERB
ajis02-88	245	9	through	through	ADP
ajis02-88	245	10	its	its	PRON
ajis02-88	245	11	ability	ability	NOUN
ajis02-88	245	12	to	to	PART
ajis02-88	245	13	closely	closely	ADV
ajis02-88	245	14	align	align	VERB
ajis02-88	245	15	strategic	strategic	ADJ
ajis02-88	245	16	decisions	decision	NOUN
ajis02-88	245	17	to	to	ADP
ajis02-88	245	18	customer	customer	NOUN
ajis02-88	245	19	expectations	expectation	NOUN
ajis02-88	245	20	.	.	PUNCT
ajis02-88	246	1	customer	customer	NOUN
ajis02-88	246	2	expectations	expectation	NOUN
ajis02-88	246	3	are	be	AUX
ajis02-88	246	4	garnered	garner	VERB
ajis02-88	246	5	from	from	ADP
ajis02-88	246	6	extensive	extensive	ADJ
ajis02-88	246	7	daily	daily	ADJ
ajis02-88	246	8	contact	contact	NOUN
ajis02-88	246	9	with	with	ADP
ajis02-88	246	10	them	they	PRON
ajis02-88	246	11	,	,	PUNCT
ajis02-88	246	12	as	as	SCONJ
ajis02-88	246	13	the	the	DET
ajis02-88	246	14	general	general	ADJ
ajis02-88	246	15	manager	manager	NOUN
ajis02-88	246	16	observes	observe	VERB
ajis02-88	246	17	:	:	PUNCT
ajis02-88	246	18	“	"	PUNCT
ajis02-88	246	19	the	the	DET
ajis02-88	246	20	great	great	ADJ
ajis02-88	246	21	thing	thing	NOUN
ajis02-88	246	22	about	about	ADP
ajis02-88	246	23	this	this	DET
ajis02-88	246	24	organisation	organisation	NOUN
ajis02-88	246	25	is	be	AUX
ajis02-88	246	26	that	that	SCONJ
ajis02-88	246	27	we	we	PRON
ajis02-88	246	28	talk	talk	VERB
ajis02-88	246	29	to	to	ADP
ajis02-88	246	30	every	every	DET
ajis02-88	246	31	single	single	ADJ
ajis02-88	246	32	customer	customer	NOUN
ajis02-88	246	33	maybe	maybe	ADV
ajis02-88	246	34	not	not	PART
ajis02-88	246	35	online	online	ADV
ajis02-88	247	1	but	but	CCONJ
ajis02-88	247	2	we	we	PRON
ajis02-88	247	3	have	have	VERB
ajis02-88	247	4	a	a	DET
ajis02-88	247	5	relationship	relationship	NOUN
ajis02-88	247	6	with	with	ADP
ajis02-88	247	7	every	every	DET
ajis02-88	247	8	customer	customer	NOUN
ajis02-88	247	9	either	either	CCONJ
ajis02-88	247	10	through	through	ADP
ajis02-88	247	11	the	the	DET
ajis02-88	247	12	catalogue	catalogue	NOUN
ajis02-88	247	13	or	or	CCONJ
ajis02-88	247	14	through	through	ADP
ajis02-88	247	15	the	the	DET
ajis02-88	247	16	contact	contact	NOUN
ajis02-88	247	17	centre	centre	NOUN
ajis02-88	247	18	.	.	PUNCT
ajis02-88	248	1	it	it	PRON
ajis02-88	248	2	’s	’	VERB
ajis02-88	248	3	quite	quite	ADV
ajis02-88	248	4	unique	unique	ADJ
ajis02-88	248	5	.	.	PUNCT
ajis02-88	248	6	”	"	PUNCT
ajis02-88	249	1	and	and	CCONJ
ajis02-88	249	2	,	,	PUNCT
ajis02-88	249	3	further	far	ADV
ajis02-88	249	4	“	"	PUNCT
ajis02-88	249	5	we	we	PRON
ajis02-88	249	6	talk	talk	VERB
ajis02-88	249	7	to	to	ADP
ajis02-88	249	8	upwards	upwards	ADV
ajis02-88	249	9	of	of	ADP
ajis02-88	249	10	8000	8000	NUM
ajis02-88	249	11	(	(	PUNCT
ajis02-88	249	12	customers	customer	NOUN
ajis02-88	249	13	)	)	PUNCT
ajis02-88	249	14	every	every	DET
ajis02-88	249	15	day	day	NOUN
ajis02-88	249	16	.	.	PUNCT
ajis02-88	250	1	so	so	ADV
ajis02-88	250	2	we	we	PRON
ajis02-88	250	3	get	get	VERB
ajis02-88	250	4	a	a	DET
ajis02-88	250	5	lot	lot	NOUN
ajis02-88	250	6	of	of	ADP
ajis02-88	250	7	real	real	ADJ
ajis02-88	250	8	time	time	NOUN
ajis02-88	250	9	feedback	feedback	NOUN
ajis02-88	250	10	about	about	ADP
ajis02-88	250	11	how	how	SCONJ
ajis02-88	250	12	we	we	PRON
ajis02-88	250	13	perform	perform	VERB
ajis02-88	250	14	,	,	PUNCT
ajis02-88	250	15	across	across	ADP
ajis02-88	250	16	all	all	DET
ajis02-88	250	17	our	our	PRON
ajis02-88	250	18	channels	channel	NOUN
ajis02-88	250	19	....	....	PUNCT
ajis02-88	251	1	major	major	ADJ
ajis02-88	251	2	issues	issue	NOUN
ajis02-88	251	3	that	that	PRON
ajis02-88	251	4	are	be	AUX
ajis02-88	251	5	customer	customer	NOUN
ajis02-88	251	6	centric	centric	NOUN
ajis02-88	251	7	get	get	AUX
ajis02-88	251	8	dealt	deal	VERB
ajis02-88	251	9	with	with	ADP
ajis02-88	251	10	very	very	ADV
ajis02-88	251	11	quickly	quickly	ADV
ajis02-88	251	12	by	by	ADP
ajis02-88	251	13	our	our	PRON
ajis02-88	251	14	contact	contact	NOUN
ajis02-88	251	15	centre	centre	NOUN
ajis02-88	251	16	manager	manager	NOUN
ajis02-88	251	17	,	,	PUNCT
ajis02-88	251	18	our	our	PRON
ajis02-88	251	19	sales	sale	NOUN
ajis02-88	251	20	and	and	CCONJ
ajis02-88	251	21	marketing	marketing	NOUN
ajis02-88	251	22	manager	manager	NOUN
ajis02-88	251	23	,	,	PUNCT
ajis02-88	251	24	and	and	CCONJ
ajis02-88	251	25	our	our	PRON
ajis02-88	251	26	marketing	marketing	NOUN
ajis02-88	251	27	department	department	NOUN
ajis02-88	251	28	as	as	ADP
ajis02-88	251	29	appropriate	appropriate	ADJ
ajis02-88	251	30	.	.	PUNCT
ajis02-88	252	1	we	we	PRON
ajis02-88	252	2	spend	spend	VERB
ajis02-88	252	3	a	a	DET
ajis02-88	252	4	heck	heck	NOUN
ajis02-88	252	5	of	of	ADP
ajis02-88	252	6	a	a	DET
ajis02-88	252	7	lot	lot	NOUN
ajis02-88	252	8	of	of	ADP
ajis02-88	252	9	time	time	NOUN
ajis02-88	252	10	talking	talk	VERB
ajis02-88	252	11	to	to	ADP
ajis02-88	252	12	our	our	PRON
ajis02-88	252	13	customers	customer	NOUN
ajis02-88	252	14	.	.	PUNCT
ajis02-88	252	15	”	"	PUNCT
ajis02-88	253	1	to	to	PART
ajis02-88	253	2	be	be	AUX
ajis02-88	253	3	able	able	ADJ
ajis02-88	253	4	to	to	PART
ajis02-88	253	5	actively	actively	ADV
ajis02-88	253	6	scan	scan	VERB
ajis02-88	253	7	the	the	DET
ajis02-88	253	8	market	market	NOUN
ajis02-88	253	9	,	,	PUNCT
ajis02-88	253	10	employees	employee	NOUN
ajis02-88	253	11	must	must	AUX
ajis02-88	253	12	be	be	AUX
ajis02-88	253	13	motivated	motivate	VERB
ajis02-88	253	14	to	to	PART
ajis02-88	253	15	pass	pass	VERB
ajis02-88	253	16	to	to	PART
ajis02-88	253	17	management	management	VERB
ajis02-88	253	18	the	the	DET
ajis02-88	253	19	information	information	NOUN
ajis02-88	253	20	gathered	gather	VERB
ajis02-88	253	21	from	from	ADP
ajis02-88	253	22	customers	customer	NOUN
ajis02-88	253	23	.	.	PUNCT
ajis02-88	254	1	buywell	buywell	PROPN
ajis02-88	254	2	uses	use	VERB
ajis02-88	254	3	incentives	incentive	NOUN
ajis02-88	254	4	and	and	CCONJ
ajis02-88	254	5	training	training	NOUN
ajis02-88	254	6	of	of	ADP
ajis02-88	254	7	csrs	csr	NOUN
ajis02-88	254	8	to	to	PART
ajis02-88	254	9	provide	provide	VERB
ajis02-88	254	10	the	the	DET
ajis02-88	254	11	required	required	ADJ
ajis02-88	254	12	motivation	motivation	NOUN
ajis02-88	254	13	.	.	PUNCT
ajis02-88	255	1	the	the	DET
ajis02-88	255	2	general	general	ADJ
ajis02-88	255	3	manager	manager	NOUN
ajis02-88	255	4	explains	explain	VERB
ajis02-88	255	5	:	:	PUNCT
ajis02-88	255	6	“	"	PUNCT
ajis02-88	255	7	…	…	PUNCT
ajis02-88	255	8	we	we	PRON
ajis02-88	255	9	have	have	VERB
ajis02-88	255	10	a	a	DET
ajis02-88	255	11	structure	structure	NOUN
ajis02-88	255	12	in	in	ADP
ajis02-88	255	13	place	place	NOUN
ajis02-88	255	14	where	where	SCONJ
ajis02-88	255	15	our	our	PRON
ajis02-88	255	16	customer	customer	NOUN
ajis02-88	255	17	service	service	NOUN
ajis02-88	255	18	reps	rep	NOUN
ajis02-88	255	19	have	have	VERB
ajis02-88	255	20	a	a	DET
ajis02-88	255	21	reporting	reporting	NOUN
ajis02-88	255	22	process	process	NOUN
ajis02-88	255	23	through	through	ADP
ajis02-88	255	24	their	their	PRON
ajis02-88	255	25	team	team	NOUN
ajis02-88	255	26	leaders	leader	NOUN
ajis02-88	255	27	to	to	ADP
ajis02-88	255	28	the	the	DET
ajis02-88	255	29	contact	contact	NOUN
ajis02-88	255	30	centre	centre	NOUN
ajis02-88	255	31	manage	manage	VERB
ajis02-88	255	32	,	,	PUNCT
ajis02-88	255	33	and	and	CCONJ
ajis02-88	255	34	that	that	PRON
ajis02-88	255	35	filters	filter	VERB
ajis02-88	255	36	up	up	ADP
ajis02-88	255	37	through	through	ADP
ajis02-88	255	38	the	the	DET
ajis02-88	255	39	organisation	organisation	NOUN
ajis02-88	255	40	.	.	PUNCT
ajis02-88	256	1	we	we	PRON
ajis02-88	256	2	are	be	AUX
ajis02-88	256	3	a	a	DET
ajis02-88	256	4	fairly	fairly	ADV
ajis02-88	256	5	flat	flat	ADJ
ajis02-88	256	6	organisation	organisation	NOUN
ajis02-88	256	7	anyway	anyway	ADV
ajis02-88	256	8	;	;	PUNCT
ajis02-88	256	9	we	we	PRON
ajis02-88	256	10	are	be	AUX
ajis02-88	256	11	not	not	PART
ajis02-88	256	12	a	a	DET
ajis02-88	256	13	hugely	hugely	ADV
ajis02-88	256	14	hierarchical	hierarchical	ADJ
ajis02-88	256	15	place	place	NOUN
ajis02-88	256	16	.	.	PUNCT
ajis02-88	257	1	we	we	PRON
ajis02-88	257	2	are	be	AUX
ajis02-88	257	3	training	train	VERB
ajis02-88	257	4	our	our	PRON
ajis02-88	257	5	staff	staff	NOUN
ajis02-88	257	6	constantly	constantly	ADV
ajis02-88	257	7	,	,	PUNCT
ajis02-88	257	8	and	and	CCONJ
ajis02-88	257	9	starting	start	VERB
ajis02-88	257	10	to	to	PART
ajis02-88	257	11	incentivise	incentivise	VERB
ajis02-88	257	12	them	they	PRON
ajis02-88	257	13	to	to	PART
ajis02-88	257	14	get	get	VERB
ajis02-88	257	15	a	a	DET
ajis02-88	257	16	bit	bit	NOUN
ajis02-88	257	17	of	of	ADP
ajis02-88	257	18	competition	competition	NOUN
ajis02-88	257	19	going	go	VERB
ajis02-88	257	20	.	.	PUNCT
ajis02-88	257	21	”	"	PUNCT
ajis02-88	258	1	information	information	NOUN
ajis02-88	258	2	flows	flow	VERB
ajis02-88	258	3	at	at	ADP
ajis02-88	258	4	buywell	buywell	NOUN
ajis02-88	258	5	are	be	AUX
ajis02-88	258	6	shown	show	VERB
ajis02-88	258	7	in	in	ADP
ajis02-88	258	8	figure	figure	NOUN
ajis02-88	258	9	1	1	NUM
ajis02-88	258	10	.	.	PUNCT
ajis02-88	259	1	information	information	NOUN
ajis02-88	259	2	is	be	AUX
ajis02-88	259	3	obtained	obtain	VERB
ajis02-88	259	4	from	from	ADP
ajis02-88	259	5	customer	customer	NOUN
ajis02-88	259	6	complaints	complaint	NOUN
ajis02-88	259	7	and	and	CCONJ
ajis02-88	259	8	praise	praise	NOUN
ajis02-88	259	9	are	be	AUX
ajis02-88	259	10	gathered	gather	VERB
ajis02-88	259	11	from	from	ADP
ajis02-88	259	12	website	website	NOUN
ajis02-88	259	13	and	and	CCONJ
ajis02-88	259	14	catalogue	catalogue	NOUN
ajis02-88	259	15	customers	customer	NOUN
ajis02-88	259	16	primarily	primarily	ADV
ajis02-88	259	17	through	through	ADP
ajis02-88	259	18	the	the	DET
ajis02-88	259	19	csrs	csr	NOUN
ajis02-88	259	20	in	in	ADP
ajis02-88	259	21	the	the	DET
ajis02-88	259	22	contact	contact	NOUN
ajis02-88	259	23	centres	centre	NOUN
ajis02-88	259	24	.	.	PUNCT
ajis02-88	260	1	these	these	PRON
ajis02-88	260	2	are	be	AUX
ajis02-88	260	3	passed	pass	VERB
ajis02-88	260	4	on	on	ADP
ajis02-88	260	5	to	to	ADP
ajis02-88	260	6	team	team	NOUN
ajis02-88	260	7	leaders	leader	NOUN
ajis02-88	260	8	and	and	CCONJ
ajis02-88	260	9	,	,	PUNCT
ajis02-88	260	10	where	where	SCONJ
ajis02-88	260	11	appropriate	appropriate	ADJ
ajis02-88	260	12	,	,	PUNCT
ajis02-88	260	13	to	to	ADP
ajis02-88	260	14	the	the	DET
ajis02-88	260	15	contact	contact	NOUN
ajis02-88	260	16	centre	centre	NOUN
ajis02-88	260	17	manager	manager	NOUN
ajis02-88	260	18	or	or	CCONJ
ajis02-88	260	19	the	the	DET
ajis02-88	260	20	sales	sale	NOUN
ajis02-88	260	21	and	and	CCONJ
ajis02-88	260	22	marketing	marketing	NOUN
ajis02-88	260	23	manager	manager	NOUN
ajis02-88	260	24	,	,	PUNCT
ajis02-88	260	25	with	with	ADP
ajis02-88	260	26	significant	significant	ADJ
ajis02-88	260	27	information	information	NOUN
ajis02-88	260	28	passing	pass	VERB
ajis02-88	260	29	to	to	ADP
ajis02-88	260	30	the	the	DET
ajis02-88	260	31	general	general	ADJ
ajis02-88	260	32	manager	manager	NOUN
ajis02-88	260	33	.	.	PUNCT
ajis02-88	261	1	ajis	ajis	AUX
ajis02-88	261	2	volume	volume	VERB
ajis02-88	261	3	12	12	NUM
ajis02-88	261	4	no	no	NOUN
ajis02-88	261	5	.	.	NOUN
ajis02-88	261	6	2	2	NUM
ajis02-88	261	7	may	may	PROPN
ajis02-88	261	8	2005	2005	NUM
ajis02-88	261	9	157	157	NUM
ajis02-88	261	10	as	as	ADP
ajis02-88	261	11	a	a	DET
ajis02-88	261	12	result	result	NOUN
ajis02-88	261	13	of	of	ADP
ajis02-88	261	14	this	this	DET
ajis02-88	261	15	flow	flow	NOUN
ajis02-88	261	16	of	of	ADP
ajis02-88	261	17	information	information	NOUN
ajis02-88	261	18	through	through	ADP
ajis02-88	261	19	the	the	DET
ajis02-88	261	20	organisation	organisation	NOUN
ajis02-88	261	21	management	management	NOUN
ajis02-88	261	22	gains	gain	VERB
ajis02-88	261	23	insight	insight	NOUN
ajis02-88	261	24	into	into	ADP
ajis02-88	261	25	customer	customer	NOUN
ajis02-88	261	26	preferences	preference	NOUN
ajis02-88	261	27	,	,	PUNCT
ajis02-88	261	28	buying	buy	VERB
ajis02-88	261	29	patterns	pattern	NOUN
ajis02-88	261	30	,	,	PUNCT
ajis02-88	261	31	concerns	concern	NOUN
ajis02-88	261	32	,	,	PUNCT
ajis02-88	261	33	and	and	CCONJ
ajis02-88	261	34	areas	area	NOUN
ajis02-88	261	35	for	for	ADP
ajis02-88	261	36	improvement	improvement	NOUN
ajis02-88	261	37	.	.	PUNCT
ajis02-88	262	1	cus	cus	PROPN
ajis02-88	262	2	tom	tom	PROPN
ajis02-88	263	1	er	er	INTJ
ajis02-88	263	2	s	s	PROPN
ajis02-88	263	3	e	e	X
ajis02-88	263	4	rv	rv	PROPN
ajis02-88	263	5	ice	ice	PROPN
ajis02-88	263	6	r	r	PROPN
ajis02-88	263	7	ep	ep	PROPN
ajis02-88	263	8	resen	resen	PROPN
ajis02-88	263	9	ta	ta	ADP
ajis02-88	263	10	tive	tive	PROPN
ajis02-88	263	11	(	(	PUNCT
ajis02-88	263	12	c	c	PROPN
ajis02-88	263	13	sr	sr	PROPN
ajis02-88	263	14	)	)	PUNCT
ajis02-88	263	15	t	t	PROPN
ajis02-88	263	16	eam	eam	PROPN
ajis02-88	263	17	leade	leade	PROPN
ajis02-88	263	18	r	r	PROPN
ajis02-88	263	19	c	c	PROPN
ajis02-88	263	20	on	on	ADP
ajis02-88	263	21	tac	tac	PROPN
ajis02-88	263	22	t	t	PROPN
ajis02-88	263	23	c	c	PROPN
ajis02-88	263	24	en	en	PROPN
ajis02-88	263	25	tre	tre	PROPN
ajis02-88	263	26	m	m	PROPN
ajis02-88	263	27	anage	anage	NOUN
ajis02-88	263	28	r	r	NOUN
ajis02-88	263	29	g	g	PROPN
ajis02-88	263	30	ene	ene	PROPN
ajis02-88	263	31	ra	ra	PROPN
ajis02-88	263	32	l	l	PROPN
ajis02-88	263	33	m	m	NOUN
ajis02-88	263	34	anage	anage	NOUN
ajis02-88	263	35	r	r	NOUN
ajis02-88	263	36	s	s	PROPN
ajis02-88	263	37	a	a	DET
ajis02-88	263	38	les	le	NOUN
ajis02-88	263	39	and	and	CCONJ
ajis02-88	263	40	m	m	PROPN
ajis02-88	263	41	arke	arke	NOUN
ajis02-88	263	42	ting	ting	PROPN
ajis02-88	263	43	m	m	PROPN
ajis02-88	263	44	anage	anage	NOUN
ajis02-88	263	45	r	r	PROPN
ajis02-88	263	46	w	w	PROPN
ajis02-88	263	47	ebs	ebs	PROPN
ajis02-88	263	48	ite	ite	PROPN
ajis02-88	263	49	c	c	VERB
ajis02-88	263	50	us	we	PRON
ajis02-88	263	51	tom	tom	PROPN
ajis02-88	263	52	ers	er	VERB
ajis02-88	263	53	c	c	PROPN
ajis02-88	263	54	a	a	PRON
ajis02-88	263	55	ta	ta	X
ajis02-88	263	56	logue	logue	PROPN
ajis02-88	263	57	c	c	PROPN
ajis02-88	263	58	us	us	PROPN
ajis02-88	263	59	tom	tom	PROPN
ajis02-88	263	60	ers	er	VERB
ajis02-88	263	61	c	c	PROPN
ajis02-88	263	62	on	on	ADP
ajis02-88	263	63	tac	tac	PROPN
ajis02-88	263	64	t	t	PROPN
ajis02-88	263	65	cen	cen	PROPN
ajis02-88	263	66	tre	tre	PROPN
ajis02-88	263	67	c	c	PROPN
ajis02-88	263	68	us	us	PROPN
ajis02-88	263	69	tom	tom	PROPN
ajis02-88	263	70	e	e	PROPN
ajis02-88	263	71	rs	rs	PROPN
ajis02-88	263	72	buywell	buywell	VERB
ajis02-88	263	73	feedback	feedback	NOUN
ajis02-88	263	74	to	to	ADP
ajis02-88	263	75	customer	customer	NOUN
ajis02-88	263	76	via	via	ADP
ajis02-88	263	77	email	email	NOUN
ajis02-88	263	78	or	or	CCONJ
ajis02-88	263	79	telephone	telephone	NOUN
ajis02-88	263	80	customer	customer	NOUN
ajis02-88	263	81	feedback	feedback	NOUN
ajis02-88	263	82	and	and	CCONJ
ajis02-88	263	83	information	information	NOUN
ajis02-88	263	84	to	to	PART
ajis02-88	263	85	buywell	buywell	VERB
ajis02-88	263	86	key	key	ADJ
ajis02-88	263	87	:	:	PUNCT
ajis02-88	263	88	cus	cus	PROPN
ajis02-88	263	89	tom	tom	PROPN
ajis02-88	263	90	er	er	INTJ
ajis02-88	263	91	s	s	PROPN
ajis02-88	263	92	e	e	X
ajis02-88	263	93	rv	rv	PROPN
ajis02-88	263	94	ice	ice	PROPN
ajis02-88	263	95	r	r	PROPN
ajis02-88	263	96	ep	ep	PROPN
ajis02-88	263	97	resen	resen	PROPN
ajis02-88	263	98	ta	ta	ADP
ajis02-88	263	99	tive	tive	PROPN
ajis02-88	263	100	(	(	PUNCT
ajis02-88	263	101	c	c	PROPN
ajis02-88	263	102	sr	sr	PROPN
ajis02-88	263	103	)	)	PUNCT
ajis02-88	263	104	t	t	PROPN
ajis02-88	263	105	eam	eam	PROPN
ajis02-88	263	106	leade	leade	PROPN
ajis02-88	263	107	r	r	PROPN
ajis02-88	263	108	c	c	PROPN
ajis02-88	263	109	on	on	ADP
ajis02-88	263	110	tac	tac	PROPN
ajis02-88	263	111	t	t	PROPN
ajis02-88	263	112	c	c	PROPN
ajis02-88	263	113	en	en	PROPN
ajis02-88	263	114	tre	tre	PROPN
ajis02-88	263	115	m	m	PROPN
ajis02-88	263	116	anage	anage	NOUN
ajis02-88	263	117	r	r	NOUN
ajis02-88	263	118	g	g	PROPN
ajis02-88	263	119	ene	ene	PROPN
ajis02-88	263	120	ra	ra	PROPN
ajis02-88	263	121	l	l	PROPN
ajis02-88	263	122	m	m	NOUN
ajis02-88	263	123	anage	anage	NOUN
ajis02-88	263	124	r	r	NOUN
ajis02-88	263	125	s	s	PROPN
ajis02-88	263	126	a	a	DET
ajis02-88	263	127	les	le	NOUN
ajis02-88	263	128	and	and	CCONJ
ajis02-88	263	129	m	m	PROPN
ajis02-88	263	130	arke	arke	NOUN
ajis02-88	263	131	ting	ting	PROPN
ajis02-88	263	132	m	m	PROPN
ajis02-88	263	133	anage	anage	NOUN
ajis02-88	263	134	r	r	PROPN
ajis02-88	263	135	w	w	PROPN
ajis02-88	263	136	ebs	ebs	PROPN
ajis02-88	263	137	ite	ite	PROPN
ajis02-88	263	138	c	c	VERB
ajis02-88	263	139	us	we	PRON
ajis02-88	263	140	tom	tom	PROPN
ajis02-88	263	141	ers	er	VERB
ajis02-88	263	142	c	c	PROPN
ajis02-88	263	143	a	a	PRON
ajis02-88	263	144	ta	ta	X
ajis02-88	263	145	logue	logue	PROPN
ajis02-88	263	146	c	c	PROPN
ajis02-88	263	147	us	us	PROPN
ajis02-88	263	148	tom	tom	PROPN
ajis02-88	263	149	ers	er	VERB
ajis02-88	263	150	c	c	PROPN
ajis02-88	263	151	on	on	ADP
ajis02-88	263	152	tac	tac	PROPN
ajis02-88	263	153	t	t	PROPN
ajis02-88	263	154	cen	cen	PROPN
ajis02-88	263	155	tre	tre	PROPN
ajis02-88	263	156	c	c	PROPN
ajis02-88	263	157	us	us	PROPN
ajis02-88	263	158	tom	tom	PROPN
ajis02-88	263	159	e	e	PROPN
ajis02-88	263	160	rs	rs	PROPN
ajis02-88	263	161	buywell	buywell	VERB
ajis02-88	263	162	feedback	feedback	NOUN
ajis02-88	263	163	to	to	ADP
ajis02-88	263	164	customer	customer	NOUN
ajis02-88	263	165	via	via	ADP
ajis02-88	263	166	email	email	NOUN
ajis02-88	263	167	or	or	CCONJ
ajis02-88	263	168	telephone	telephone	NOUN
ajis02-88	263	169	customer	customer	NOUN
ajis02-88	263	170	feedback	feedback	NOUN
ajis02-88	263	171	and	and	CCONJ
ajis02-88	263	172	information	information	NOUN
ajis02-88	263	173	to	to	PART
ajis02-88	263	174	buywell	buywell	VERB
ajis02-88	263	175	key	key	NOUN
ajis02-88	263	176	:	:	PUNCT
ajis02-88	263	177	ajis	aji	NOUN
ajis02-88	263	178	volume	volume	VERB
ajis02-88	263	179	12	12	NUM
ajis02-88	263	180	no	no	NOUN
ajis02-88	263	181	.	.	NOUN
ajis02-88	263	182	2	2	NUM
ajis02-88	263	183	may	may	PROPN
ajis02-88	263	184	2005	2005	NUM
ajis02-88	263	185	158	158	NUM
ajis02-88	263	186	the	the	DET
ajis02-88	263	187	contact	contact	NOUN
ajis02-88	263	188	centre	centre	NOUN
ajis02-88	263	189	does	do	VERB
ajis02-88	263	190	more	more	ADJ
ajis02-88	263	191	than	than	SCONJ
ajis02-88	263	192	provide	provide	VERB
ajis02-88	263	193	reactive	reactive	ADJ
ajis02-88	263	194	customer	customer	NOUN
ajis02-88	263	195	management	management	NOUN
ajis02-88	263	196	.	.	PUNCT
ajis02-88	264	1	the	the	DET
ajis02-88	264	2	high	high	ADJ
ajis02-88	264	3	level	level	NOUN
ajis02-88	264	4	of	of	ADP
ajis02-88	264	5	customer	customer	NOUN
ajis02-88	264	6	contacts	contact	NOUN
ajis02-88	264	7	,	,	PUNCT
ajis02-88	264	8	and	and	CCONJ
ajis02-88	264	9	the	the	DET
ajis02-88	264	10	personalisation	personalisation	NOUN
ajis02-88	264	11	and	and	CCONJ
ajis02-88	264	12	customer	customer	NOUN
ajis02-88	264	13	intimacy	intimacy	NOUN
ajis02-88	264	14	provided	provide	VERB
ajis02-88	264	15	by	by	ADP
ajis02-88	264	16	the	the	DET
ajis02-88	264	17	contact	contact	NOUN
ajis02-88	264	18	centre	centre	NOUN
ajis02-88	264	19	enable	enable	VERB
ajis02-88	264	20	the	the	DET
ajis02-88	264	21	practice	practice	NOUN
ajis02-88	264	22	of	of	ADP
ajis02-88	264	23	active	active	ADJ
ajis02-88	264	24	scanning	scanning	NOUN
ajis02-88	264	25	,	,	PUNCT
ajis02-88	264	26	as	as	SCONJ
ajis02-88	264	27	shown	show	VERB
ajis02-88	264	28	in	in	ADP
ajis02-88	264	29	figure	figure	NOUN
ajis02-88	264	30	2	2	NUM
ajis02-88	264	31	.	.	PUNCT
ajis02-88	265	1	the	the	DET
ajis02-88	265	2	incentives	incentive	NOUN
ajis02-88	265	3	and	and	CCONJ
ajis02-88	265	4	value	value	NOUN
ajis02-88	265	5	placed	place	VERB
ajis02-88	265	6	by	by	ADP
ajis02-88	265	7	the	the	DET
ajis02-88	265	8	senior	senior	ADJ
ajis02-88	265	9	management	management	NOUN
ajis02-88	265	10	on	on	ADP
ajis02-88	265	11	the	the	DET
ajis02-88	265	12	market	market	NOUN
ajis02-88	265	13	scanning	scanning	NOUN
ajis02-88	265	14	provided	provide	VERB
ajis02-88	265	15	by	by	ADP
ajis02-88	265	16	the	the	DET
ajis02-88	265	17	contact	contact	NOUN
ajis02-88	265	18	centre	centre	NOUN
ajis02-88	265	19	further	further	ADJ
ajis02-88	265	20	empowers	empower	NOUN
ajis02-88	265	21	and	and	CCONJ
ajis02-88	265	22	enhances	enhance	VERB
ajis02-88	265	23	the	the	DET
ajis02-88	265	24	process	process	NOUN
ajis02-88	265	25	of	of	ADP
ajis02-88	265	26	customer	customer	NOUN
ajis02-88	265	27	management	management	NOUN
ajis02-88	265	28	.	.	PUNCT
ajis02-88	266	1	this	this	PRON
ajis02-88	266	2	creates	create	VERB
ajis02-88	266	3	a	a	DET
ajis02-88	266	4	virtuous	virtuous	ADJ
ajis02-88	266	5	circle	circle	NOUN
ajis02-88	266	6	that	that	PRON
ajis02-88	266	7	provides	provide	VERB
ajis02-88	266	8	a	a	DET
ajis02-88	266	9	continuous	continuous	ADJ
ajis02-88	266	10	flow	flow	NOUN
ajis02-88	266	11	of	of	ADP
ajis02-88	266	12	rich	rich	ADJ
ajis02-88	266	13	,	,	PUNCT
ajis02-88	266	14	real	real	ADJ
ajis02-88	266	15	-	-	PUNCT
ajis02-88	266	16	time	time	NOUN
ajis02-88	266	17	market	market	NOUN
ajis02-88	266	18	information	information	NOUN
ajis02-88	266	19	.	.	PUNCT
ajis02-88	267	1	figure	figure	VERB
ajis02-88	267	2	2	2	NUM
ajis02-88	267	3	:	:	PUNCT
ajis02-88	267	4	“	"	PUNCT
ajis02-88	267	5	virtuous	virtuous	ADJ
ajis02-88	267	6	circle	circle	NOUN
ajis02-88	267	7	”	"	PUNCT
ajis02-88	267	8	of	of	ADP
ajis02-88	267	9	empowered	empower	VERB
ajis02-88	267	10	customer	customer	NOUN
ajis02-88	267	11	management	management	NOUN
ajis02-88	267	12	and	and	CCONJ
ajis02-88	267	13	active	active	ADJ
ajis02-88	267	14	scanning	scanning	NOUN
ajis02-88	267	15	in	in	ADP
ajis02-88	267	16	summary	summary	NOUN
ajis02-88	267	17	,	,	PUNCT
ajis02-88	267	18	buywell	buywell	PROPN
ajis02-88	267	19	have	have	AUX
ajis02-88	267	20	complemented	complement	VERB
ajis02-88	267	21	their	their	PRON
ajis02-88	267	22	operational	operational	ADJ
ajis02-88	267	23	management	management	NOUN
ajis02-88	267	24	of	of	ADP
ajis02-88	267	25	customer	customer	NOUN
ajis02-88	267	26	relationships	relationship	NOUN
ajis02-88	267	27	across	across	ADP
ajis02-88	267	28	multi	multi	NOUN
ajis02-88	267	29	-	-	NOUN
ajis02-88	267	30	channels	channel	NOUN
ajis02-88	267	31	with	with	ADP
ajis02-88	267	32	a	a	DET
ajis02-88	267	33	sophisticated	sophisticated	ADJ
ajis02-88	267	34	market	market	NOUN
ajis02-88	267	35	-	-	PUNCT
ajis02-88	267	36	sensing	sense	VERB
ajis02-88	267	37	mechanism	mechanism	NOUN
ajis02-88	267	38	,	,	PUNCT
ajis02-88	267	39	which	which	PRON
ajis02-88	267	40	is	be	AUX
ajis02-88	267	41	used	use	VERB
ajis02-88	267	42	to	to	PART
ajis02-88	267	43	pass	pass	VERB
ajis02-88	267	44	flows	flow	NOUN
ajis02-88	267	45	of	of	ADP
ajis02-88	267	46	information	information	NOUN
ajis02-88	267	47	from	from	ADP
ajis02-88	267	48	customers	customer	NOUN
ajis02-88	267	49	to	to	ADP
ajis02-88	267	50	management	management	NOUN
ajis02-88	267	51	.	.	PUNCT
ajis02-88	268	1	sf	sf	NOUN
ajis02-88	268	2	8	8	NUM
ajis02-88	268	3	:	:	PUNCT
ajis02-88	268	4	process	process	NOUN
ajis02-88	268	5	engineering	engineering	NOUN
ajis02-88	268	6	we	we	PRON
ajis02-88	268	7	were	be	AUX
ajis02-88	268	8	not	not	PART
ajis02-88	268	9	able	able	ADJ
ajis02-88	268	10	to	to	PART
ajis02-88	268	11	identify	identify	VERB
ajis02-88	268	12	any	any	DET
ajis02-88	268	13	studies	study	NOUN
ajis02-88	268	14	of	of	ADP
ajis02-88	268	15	multi	multi	ADJ
ajis02-88	268	16	-	-	ADJ
ajis02-88	268	17	channel	channel	ADJ
ajis02-88	268	18	e	e	NOUN
ajis02-88	268	19	-	-	NOUN
ajis02-88	268	20	commerce	commerce	NOUN
ajis02-88	268	21	that	that	PRON
ajis02-88	268	22	specifically	specifically	ADV
ajis02-88	268	23	discussed	discuss	VERB
ajis02-88	268	24	this	this	DET
ajis02-88	268	25	factor	factor	NOUN
ajis02-88	268	26	.	.	PUNCT
ajis02-88	269	1	this	this	PRON
ajis02-88	269	2	seems	seem	VERB
ajis02-88	269	3	to	to	PART
ajis02-88	269	4	be	be	AUX
ajis02-88	269	5	particularly	particularly	ADV
ajis02-88	269	6	relevant	relevant	ADJ
ajis02-88	269	7	to	to	ADP
ajis02-88	269	8	the	the	DET
ajis02-88	269	9	sale	sale	NOUN
ajis02-88	269	10	of	of	ADP
ajis02-88	269	11	non	non	ADJ
ajis02-88	269	12	-	-	ADJ
ajis02-88	269	13	commoditised	commoditised	ADJ
ajis02-88	269	14	items	item	NOUN
ajis02-88	269	15	.	.	PUNCT
ajis02-88	270	1	goods	good	NOUN
ajis02-88	270	2	such	such	ADJ
ajis02-88	270	3	as	as	ADP
ajis02-88	270	4	apparel	apparel	NOUN
ajis02-88	270	5	and	and	CCONJ
ajis02-88	270	6	home	home	NOUN
ajis02-88	270	7	-	-	PUNCT
ajis02-88	270	8	wares	ware	NOUN
ajis02-88	270	9	have	have	AUX
ajis02-88	270	10	been	be	AUX
ajis02-88	270	11	considered	consider	VERB
ajis02-88	270	12	difficult	difficult	ADJ
ajis02-88	270	13	to	to	PART
ajis02-88	270	14	sell	sell	VERB
ajis02-88	270	15	over	over	ADP
ajis02-88	270	16	the	the	DET
ajis02-88	270	17	internet	internet	NOUN
ajis02-88	270	18	because	because	SCONJ
ajis02-88	270	19	of	of	ADP
ajis02-88	270	20	the	the	DET
ajis02-88	270	21	lack	lack	NOUN
ajis02-88	270	22	of	of	ADP
ajis02-88	270	23	ability	ability	NOUN
ajis02-88	270	24	to	to	PART
ajis02-88	270	25	“	"	PUNCT
ajis02-88	270	26	touch	touch	VERB
ajis02-88	270	27	and	and	CCONJ
ajis02-88	270	28	feel	feel	VERB
ajis02-88	270	29	”	"	PUNCT
ajis02-88	270	30	(	(	PUNCT
ajis02-88	270	31	zeng	zeng	PROPN
ajis02-88	270	32	et	et	PROPN
ajis02-88	270	33	al	al	PROPN
ajis02-88	270	34	.	.	PROPN
ajis02-88	270	35	2003	2003	NUM
ajis02-88	270	36	)	)	PUNCT
ajis02-88	270	37	.	.	PUNCT
ajis02-88	271	1	we	we	PRON
ajis02-88	271	2	found	find	VERB
ajis02-88	271	3	that	that	SCONJ
ajis02-88	271	4	an	an	DET
ajis02-88	271	5	important	important	ADJ
ajis02-88	271	6	part	part	NOUN
ajis02-88	271	7	of	of	ADP
ajis02-88	271	8	the	the	DET
ajis02-88	271	9	buywell	buywell	PROPN
ajis02-88	271	10	brand	brand	NOUN
ajis02-88	271	11	experience	experience	NOUN
ajis02-88	271	12	was	be	AUX
ajis02-88	271	13	extensive	extensive	ADJ
ajis02-88	271	14	quality	quality	NOUN
ajis02-88	271	15	controls	control	NOUN
ajis02-88	271	16	to	to	PART
ajis02-88	271	17	ensure	ensure	VERB
ajis02-88	271	18	consistency	consistency	NOUN
ajis02-88	271	19	and	and	CCONJ
ajis02-88	271	20	veracity	veracity	NOUN
ajis02-88	271	21	(	(	PUNCT
ajis02-88	271	22	for	for	ADP
ajis02-88	271	23	example	example	NOUN
ajis02-88	271	24	,	,	PUNCT
ajis02-88	271	25	in	in	ADP
ajis02-88	271	26	colour	colour	NOUN
ajis02-88	271	27	and	and	CCONJ
ajis02-88	271	28	texture	texture	NOUN
ajis02-88	271	29	)	)	PUNCT
ajis02-88	271	30	between	between	ADP
ajis02-88	271	31	the	the	DET
ajis02-88	271	32	virtual	virtual	ADJ
ajis02-88	271	33	experience	experience	NOUN
ajis02-88	271	34	and	and	CCONJ
ajis02-88	271	35	the	the	DET
ajis02-88	271	36	actual	actual	ADJ
ajis02-88	271	37	goods	good	NOUN
ajis02-88	271	38	.	.	PUNCT
ajis02-88	272	1	buywell	buywell	PROPN
ajis02-88	272	2	have	have	VERB
ajis02-88	272	3	a	a	DET
ajis02-88	272	4	whole	whole	ADJ
ajis02-88	272	5	department	department	NOUN
ajis02-88	272	6	dedicated	dedicate	VERB
ajis02-88	272	7	to	to	ADP
ajis02-88	272	8	product	product	NOUN
ajis02-88	272	9	consistency	consistency	NOUN
ajis02-88	272	10	,	,	PUNCT
ajis02-88	272	11	particularly	particularly	ADV
ajis02-88	272	12	with	with	ADP
ajis02-88	272	13	respect	respect	NOUN
ajis02-88	272	14	to	to	ADP
ajis02-88	272	15	fit	fit	NOUN
ajis02-88	272	16	.	.	PUNCT
ajis02-88	273	1	for	for	ADP
ajis02-88	273	2	example	example	NOUN
ajis02-88	273	3	:	:	PUNCT
ajis02-88	273	4	“	"	PUNCT
ajis02-88	273	5	we	we	PRON
ajis02-88	273	6	have	have	VERB
ajis02-88	273	7	different	different	ADJ
ajis02-88	273	8	sized	sized	ADJ
ajis02-88	273	9	people	people	NOUN
ajis02-88	273	10	who	who	PRON
ajis02-88	273	11	will	will	AUX
ajis02-88	273	12	try	try	VERB
ajis02-88	273	13	on	on	ADP
ajis02-88	273	14	garments	garment	NOUN
ajis02-88	273	15	.	.	PUNCT
ajis02-88	274	1	like	like	INTJ
ajis02-88	274	2	,	,	PUNCT
ajis02-88	274	3	we	we	PRON
ajis02-88	274	4	’ll	’ll	AUX
ajis02-88	274	5	have	have	VERB
ajis02-88	274	6	a	a	DET
ajis02-88	274	7	perfect	perfect	ADJ
ajis02-88	274	8	size	size	NOUN
ajis02-88	274	9	12	12	NUM
ajis02-88	274	10	who	who	PRON
ajis02-88	274	11	will	will	AUX
ajis02-88	274	12	try	try	VERB
ajis02-88	274	13	on	on	ADP
ajis02-88	274	14	a	a	DET
ajis02-88	274	15	dress	dress	NOUN
ajis02-88	274	16	…	…	PUNCT
ajis02-88	274	17	and	and	CCONJ
ajis02-88	274	18	that	that	PRON
ajis02-88	274	19	is	be	AUX
ajis02-88	274	20	what	what	PRON
ajis02-88	274	21	we	we	PRON
ajis02-88	274	22	base	base	VERB
ajis02-88	274	23	our	our	PRON
ajis02-88	274	24	sizes	size	NOUN
ajis02-88	274	25	on	on	ADP
ajis02-88	274	26	.	.	PUNCT
ajis02-88	274	27	”	"	PUNCT
ajis02-88	275	1	all	all	DET
ajis02-88	275	2	buywell	buywell	PROPN
ajis02-88	275	3	’s	’s	PART
ajis02-88	275	4	products	product	NOUN
ajis02-88	275	5	are	be	AUX
ajis02-88	275	6	made	make	VERB
ajis02-88	275	7	to	to	PART
ajis02-88	275	8	order	order	VERB
ajis02-88	275	9	to	to	ADP
ajis02-88	275	10	using	use	VERB
ajis02-88	275	11	measurements	measurement	NOUN
ajis02-88	275	12	that	that	PRON
ajis02-88	275	13	are	be	AUX
ajis02-88	275	14	specific	specific	ADJ
ajis02-88	275	15	to	to	ADP
ajis02-88	275	16	the	the	DET
ajis02-88	275	17	body	body	NOUN
ajis02-88	275	18	shape	shape	NOUN
ajis02-88	275	19	of	of	ADP
ajis02-88	275	20	their	their	PRON
ajis02-88	275	21	target	target	NOUN
ajis02-88	275	22	market	market	NOUN
ajis02-88	275	23	,	,	PUNCT
ajis02-88	275	24	australasia	australasia	PROPN
ajis02-88	275	25	.	.	PUNCT
ajis02-88	276	1	so	so	ADV
ajis02-88	276	2	,	,	PUNCT
ajis02-88	276	3	there	there	PRON
ajis02-88	276	4	is	be	VERB
ajis02-88	276	5	a	a	DET
ajis02-88	276	6	good	good	ADJ
ajis02-88	276	7	initial	initial	ADJ
ajis02-88	276	8	likelihood	likelihood	NOUN
ajis02-88	276	9	of	of	ADP
ajis02-88	276	10	fit	fit	NOUN
ajis02-88	276	11	.	.	PUNCT
ajis02-88	277	1	in	in	ADP
ajis02-88	277	2	a	a	DET
ajis02-88	277	3	market	market	NOUN
ajis02-88	277	4	where	where	SCONJ
ajis02-88	277	5	sizing	sizing	NOUN
ajis02-88	277	6	of	of	ADP
ajis02-88	277	7	women	woman	NOUN
ajis02-88	277	8	’s	’s	PART
ajis02-88	277	9	apparel	apparel	NOUN
ajis02-88	277	10	is	be	AUX
ajis02-88	277	11	extremely	extremely	ADV
ajis02-88	277	12	inconsistent	inconsistent	ADJ
ajis02-88	277	13	,	,	PUNCT
ajis02-88	277	14	this	this	PRON
ajis02-88	277	15	offers	offer	VERB
ajis02-88	277	16	confidence	confidence	NOUN
ajis02-88	277	17	in	in	ADP
ajis02-88	277	18	the	the	DET
ajis02-88	277	19	remote	remote	ADJ
ajis02-88	277	20	buying	buying	NOUN
ajis02-88	277	21	experience	experience	NOUN
ajis02-88	277	22	.	.	PUNCT
ajis02-88	278	1	the	the	DET
ajis02-88	278	2	marketing	marketing	NOUN
ajis02-88	278	3	manager	manager	NOUN
ajis02-88	278	4	explains	explain	VERB
ajis02-88	278	5	:	:	PUNCT
ajis02-88	278	6	“	"	PUNCT
ajis02-88	278	7	i	i	PRON
ajis02-88	278	8	can	can	AUX
ajis02-88	278	9	be	be	AUX
ajis02-88	278	10	a	a	DET
ajis02-88	278	11	size	size	NOUN
ajis02-88	278	12	10	10	NUM
ajis02-88	278	13	in	in	ADP
ajis02-88	278	14	one	one	NUM
ajis02-88	278	15	retail	retail	ADJ
ajis02-88	278	16	store	store	NOUN
ajis02-88	278	17	,	,	PUNCT
ajis02-88	278	18	an	an	DET
ajis02-88	278	19	8	8	NUM
ajis02-88	278	20	in	in	ADP
ajis02-88	278	21	another	another	DET
ajis02-88	278	22	store	store	NOUN
ajis02-88	278	23	or	or	CCONJ
ajis02-88	278	24	a	a	DET
ajis02-88	278	25	12	12	NUM
ajis02-88	278	26	in	in	ADP
ajis02-88	278	27	another	another	PRON
ajis02-88	278	28	.	.	PUNCT
ajis02-88	279	1	whereas	whereas	SCONJ
ajis02-88	279	2	at	at	ADP
ajis02-88	279	3	buywell	buywell	NOUN
ajis02-88	279	4	we	we	PRON
ajis02-88	279	5	work	work	VERB
ajis02-88	279	6	really	really	ADV
ajis02-88	279	7	hard	hard	ADV
ajis02-88	279	8	(	(	PUNCT
ajis02-88	279	9	on	on	ADP
ajis02-88	279	10	sizing	size	VERB
ajis02-88	279	11	consistency	consistency	NOUN
ajis02-88	279	12	)	)	PUNCT
ajis02-88	279	13	and	and	CCONJ
ajis02-88	279	14	decrease	decrease	VERB
ajis02-88	279	15	returns	return	NOUN
ajis02-88	279	16	by	by	ADP
ajis02-88	279	17	doing	do	VERB
ajis02-88	279	18	that	that	PRON
ajis02-88	279	19	.	.	PUNCT
ajis02-88	280	1	our	our	PRON
ajis02-88	280	2	size	size	NOUN
ajis02-88	280	3	10	10	NUM
ajis02-88	280	4	is	be	AUX
ajis02-88	280	5	this	this	DET
ajis02-88	280	6	size	size	NOUN
ajis02-88	280	7	waist	waist	NOUN
ajis02-88	280	8	,	,	PUNCT
ajis02-88	280	9	this	this	DET
ajis02-88	280	10	size	size	NOUN
ajis02-88	280	11	hips	hip	NOUN
ajis02-88	280	12	,	,	PUNCT
ajis02-88	280	13	and	and	CCONJ
ajis02-88	280	14	that	that	PRON
ajis02-88	280	15	’s	’	VERB
ajis02-88	280	16	for	for	ADP
ajis02-88	280	17	new	new	PROPN
ajis02-88	280	18	zealand	zealand	PROPN
ajis02-88	280	19	.	.	PUNCT
ajis02-88	281	1	so	so	ADV
ajis02-88	281	2	we	we	PRON
ajis02-88	281	3	have	have	VERB
ajis02-88	281	4	buywell	buywell	NOUN
ajis02-88	281	5	measurements	measurement	NOUN
ajis02-88	281	6	.	.	PUNCT
ajis02-88	281	7	”	"	PUNCT
ajis02-88	282	1	attention	attention	NOUN
ajis02-88	282	2	to	to	ADP
ajis02-88	282	3	consistency	consistency	NOUN
ajis02-88	282	4	increases	increase	NOUN
ajis02-88	282	5	customer	customer	NOUN
ajis02-88	282	6	confidence	confidence	NOUN
ajis02-88	282	7	,	,	PUNCT
ajis02-88	282	8	and	and	CCONJ
ajis02-88	282	9	contributes	contribute	VERB
ajis02-88	282	10	to	to	ADP
ajis02-88	282	11	the	the	DET
ajis02-88	282	12	brand	brand	NOUN
ajis02-88	282	13	image	image	NOUN
ajis02-88	282	14	and	and	CCONJ
ajis02-88	282	15	the	the	DET
ajis02-88	282	16	likelihood	likelihood	NOUN
ajis02-88	282	17	of	of	ADP
ajis02-88	282	18	repeat	repeat	NOUN
ajis02-88	282	19	purchasing	purchasing	NOUN
ajis02-88	282	20	.	.	PUNCT
ajis02-88	283	1	in	in	ADP
ajis02-88	283	2	addition	addition	NOUN
ajis02-88	283	3	to	to	ADP
ajis02-88	283	4	consistency	consistency	NOUN
ajis02-88	283	5	,	,	PUNCT
ajis02-88	283	6	a	a	DET
ajis02-88	283	7	commonly	commonly	ADV
ajis02-88	283	8	raised	raise	VERB
ajis02-88	283	9	objection	objection	NOUN
ajis02-88	283	10	to	to	ADP
ajis02-88	283	11	purchasing	purchase	VERB
ajis02-88	283	12	apparel	apparel	NOUN
ajis02-88	283	13	remotely	remotely	ADV
ajis02-88	283	14	is	be	AUX
ajis02-88	283	15	the	the	DET
ajis02-88	283	16	inability	inability	NOUN
ajis02-88	283	17	to	to	PART
ajis02-88	283	18	check	check	VERB
ajis02-88	283	19	fabric	fabric	NOUN
ajis02-88	283	20	colour	colour	NOUN
ajis02-88	283	21	and	and	CCONJ
ajis02-88	283	22	quality	quality	NOUN
ajis02-88	283	23	.	.	PUNCT
ajis02-88	284	1	buywell	buywell	PROPN
ajis02-88	284	2	have	have	VERB
ajis02-88	284	3	quality	quality	NOUN
ajis02-88	284	4	control	control	NOUN
ajis02-88	284	5	processes	process	NOUN
ajis02-88	284	6	to	to	PART
ajis02-88	284	7	ensure	ensure	VERB
ajis02-88	284	8	a	a	DET
ajis02-88	284	9	realistic	realistic	ADJ
ajis02-88	284	10	virtual	virtual	ADJ
ajis02-88	284	11	depiction	depiction	NOUN
ajis02-88	284	12	of	of	ADP
ajis02-88	284	13	the	the	DET
ajis02-88	284	14	products	product	NOUN
ajis02-88	284	15	,	,	PUNCT
ajis02-88	284	16	especially	especially	ADV
ajis02-88	284	17	for	for	ADP
ajis02-88	284	18	catalogue	catalogue	NOUN
ajis02-88	284	19	production	production	NOUN
ajis02-88	284	20	.	.	PUNCT
ajis02-88	285	1	quality	quality	NOUN
ajis02-88	285	2	controls	control	NOUN
ajis02-88	285	3	are	be	AUX
ajis02-88	285	4	empowered	empower	VERB
ajis02-88	285	5	and	and	CCONJ
ajis02-88	285	6	personalised	personalised	ADJ
ajis02-88	285	7	customer	customer	NOUN
ajis02-88	285	8	management	management	NOUN
ajis02-88	285	9	empowered	empower	VERB
ajis02-88	285	10	and	and	CCONJ
ajis02-88	285	11	personalised	personalised	ADJ
ajis02-88	285	12	customer	customer	NOUN
ajis02-88	285	13	management	management	NOUN
ajis02-88	285	14	active	active	ADJ
ajis02-88	285	15	scanningactive	scanningactive	ADJ
ajis02-88	285	16	scanning	scanning	NOUN
ajis02-88	285	17	ajis	ajis	AUX
ajis02-88	285	18	volume	volume	VERB
ajis02-88	286	1	12	12	NUM
ajis02-88	286	2	no	no	NOUN
ajis02-88	286	3	.	.	NOUN
ajis02-88	286	4	2	2	NUM
ajis02-88	286	5	may	may	PROPN
ajis02-88	286	6	2005	2005	NUM
ajis02-88	286	7	159	159	NUM
ajis02-88	286	8	exercised	exercise	VERB
ajis02-88	286	9	at	at	ADP
ajis02-88	286	10	all	all	DET
ajis02-88	286	11	stages	stage	NOUN
ajis02-88	286	12	of	of	ADP
ajis02-88	286	13	the	the	DET
ajis02-88	286	14	imaging	imaging	NOUN
ajis02-88	286	15	and	and	CCONJ
ajis02-88	286	16	printing	printing	NOUN
ajis02-88	286	17	process	process	NOUN
ajis02-88	286	18	.	.	PUNCT
ajis02-88	287	1	the	the	DET
ajis02-88	287	2	marketing	marketing	NOUN
ajis02-88	287	3	manager	manager	NOUN
ajis02-88	287	4	describes	describe	VERB
ajis02-88	287	5	part	part	NOUN
ajis02-88	287	6	of	of	ADP
ajis02-88	287	7	the	the	DET
ajis02-88	287	8	process	process	NOUN
ajis02-88	287	9	:	:	PUNCT
ajis02-88	287	10	“	"	PUNCT
ajis02-88	287	11	we	we	PRON
ajis02-88	287	12	have	have	VERB
ajis02-88	287	13	an	an	DET
ajis02-88	287	14	established	establish	VERB
ajis02-88	287	15	relationship	relationship	NOUN
ajis02-88	287	16	with	with	ADP
ajis02-88	287	17	an	an	DET
ajis02-88	287	18	imaging	imaging	NOUN
ajis02-88	287	19	company	company	NOUN
ajis02-88	287	20	.	.	PUNCT
ajis02-88	288	1	they	they	PRON
ajis02-88	288	2	are	be	AUX
ajis02-88	288	3	the	the	DET
ajis02-88	288	4	ones	one	NOUN
ajis02-88	288	5	who	who	PRON
ajis02-88	288	6	make	make	VERB
ajis02-88	288	7	sure	sure	ADJ
ajis02-88	288	8	(	(	PUNCT
ajis02-88	288	9	images	image	NOUN
ajis02-88	288	10	)	)	PUNCT
ajis02-88	288	11	are	be	AUX
ajis02-88	288	12	correct	correct	ADJ
ajis02-88	288	13	.	.	PUNCT
ajis02-88	289	1	…	…	PUNCT
ajis02-88	289	2	and	and	CCONJ
ajis02-88	289	3	we	we	PRON
ajis02-88	289	4	’ll	’ll	AUX
ajis02-88	289	5	have	have	VERB
ajis02-88	289	6	samples	sample	NOUN
ajis02-88	289	7	of	of	ADP
ajis02-88	289	8	the	the	DET
ajis02-88	289	9	clothing	clothing	NOUN
ajis02-88	289	10	styles	style	NOUN
ajis02-88	289	11	in	in	ADP
ajis02-88	289	12	every	every	DET
ajis02-88	289	13	colour	colour	NOUN
ajis02-88	289	14	,	,	PUNCT
ajis02-88	289	15	so	so	CCONJ
ajis02-88	289	16	the	the	DET
ajis02-88	289	17	imaging	imaging	NOUN
ajis02-88	289	18	company	company	NOUN
ajis02-88	289	19	can	can	AUX
ajis02-88	289	20	compare	compare	VERB
ajis02-88	289	21	they	they	PRON
ajis02-88	289	22	can	can	AUX
ajis02-88	289	23	grab	grab	VERB
ajis02-88	289	24	the	the	DET
ajis02-88	289	25	garment	garment	NOUN
ajis02-88	289	26	and	and	CCONJ
ajis02-88	289	27	put	put	VERB
ajis02-88	289	28	it	it	PRON
ajis02-88	289	29	against	against	ADP
ajis02-88	289	30	the	the	DET
ajis02-88	289	31	image	image	NOUN
ajis02-88	289	32	.	.	PUNCT
ajis02-88	289	33	”	"	PUNCT
ajis02-88	290	1	in	in	ADP
ajis02-88	290	2	summary	summary	NOUN
ajis02-88	290	3	,	,	PUNCT
ajis02-88	290	4	attention	attention	NOUN
ajis02-88	290	5	to	to	ADP
ajis02-88	290	6	product	product	NOUN
ajis02-88	290	7	consistency	consistency	NOUN
ajis02-88	290	8	,	,	PUNCT
ajis02-88	290	9	and	and	CCONJ
ajis02-88	290	10	to	to	ADP
ajis02-88	290	11	veracity	veracity	NOUN
ajis02-88	290	12	between	between	ADP
ajis02-88	290	13	the	the	DET
ajis02-88	290	14	virtual	virtual	ADJ
ajis02-88	290	15	presentation	presentation	NOUN
ajis02-88	290	16	of	of	ADP
ajis02-88	290	17	products	product	NOUN
ajis02-88	290	18	and	and	CCONJ
ajis02-88	290	19	the	the	DET
ajis02-88	290	20	real	real	ADJ
ajis02-88	290	21	-	-	PUNCT
ajis02-88	290	22	world	world	NOUN
ajis02-88	290	23	versions	version	NOUN
ajis02-88	290	24	is	be	AUX
ajis02-88	290	25	a	a	DET
ajis02-88	290	26	key	key	ADJ
ajis02-88	290	27	aspect	aspect	NOUN
ajis02-88	290	28	of	of	ADP
ajis02-88	290	29	buywell	buywell	PROPN
ajis02-88	290	30	’s	’s	PART
ajis02-88	290	31	multi	multi	ADJ
ajis02-88	290	32	-	-	ADJ
ajis02-88	290	33	channel	channel	ADJ
ajis02-88	290	34	strategy	strategy	NOUN
ajis02-88	290	35	that	that	PRON
ajis02-88	290	36	has	have	AUX
ajis02-88	290	37	received	receive	VERB
ajis02-88	290	38	little	little	ADJ
ajis02-88	290	39	or	or	CCONJ
ajis02-88	290	40	no	no	PRON
ajis02-88	290	41	attention	attention	NOUN
ajis02-88	290	42	in	in	ADP
ajis02-88	290	43	previous	previous	ADJ
ajis02-88	290	44	studies	study	NOUN
ajis02-88	290	45	.	.	PUNCT
ajis02-88	291	1	this	this	DET
ajis02-88	291	2	factor	factor	NOUN
ajis02-88	291	3	directly	directly	ADV
ajis02-88	291	4	supports	support	VERB
ajis02-88	291	5	brand	brand	NOUN
ajis02-88	291	6	management	management	NOUN
ajis02-88	291	7	,	,	PUNCT
ajis02-88	291	8	and	and	CCONJ
ajis02-88	291	9	also	also	ADV
ajis02-88	291	10	contributes	contribute	VERB
ajis02-88	291	11	indirectly	indirectly	ADV
ajis02-88	291	12	to	to	ADP
ajis02-88	291	13	excellence	excellence	NOUN
ajis02-88	291	14	in	in	ADP
ajis02-88	291	15	other	other	ADJ
ajis02-88	291	16	areas	area	NOUN
ajis02-88	291	17	,	,	PUNCT
ajis02-88	291	18	such	such	ADJ
ajis02-88	291	19	as	as	ADP
ajis02-88	291	20	logistics	logistic	NOUN
ajis02-88	291	21	,	,	PUNCT
ajis02-88	291	22	by	by	ADP
ajis02-88	291	23	reducing	reduce	VERB
ajis02-88	291	24	the	the	DET
ajis02-88	291	25	return	return	NOUN
ajis02-88	291	26	rate	rate	NOUN
ajis02-88	291	27	.	.	PUNCT
ajis02-88	292	1	this	this	PRON
ajis02-88	292	2	has	have	VERB
ajis02-88	292	3	significant	significant	ADJ
ajis02-88	292	4	implications	implication	NOUN
ajis02-88	292	5	for	for	ADP
ajis02-88	292	6	multi	multi	ADJ
ajis02-88	292	7	-	-	ADJ
ajis02-88	292	8	channel	channel	ADJ
ajis02-88	292	9	retailers	retailer	NOUN
ajis02-88	292	10	of	of	ADP
ajis02-88	292	11	other	other	ADJ
ajis02-88	292	12	non	non	ADJ
ajis02-88	292	13	-	-	ADJ
ajis02-88	292	14	commodity	commodity	ADJ
ajis02-88	292	15	items	item	NOUN
ajis02-88	292	16	.	.	PUNCT
ajis02-88	293	1	summary	summary	NOUN
ajis02-88	293	2	buywell	buywell	NOUN
ajis02-88	293	3	showed	show	VERB
ajis02-88	293	4	elements	element	NOUN
ajis02-88	293	5	of	of	ADP
ajis02-88	293	6	each	each	PRON
ajis02-88	293	7	of	of	ADP
ajis02-88	293	8	the	the	DET
ajis02-88	293	9	original	original	ADJ
ajis02-88	293	10	sfs	sfs	NOUN
ajis02-88	293	11	we	we	PRON
ajis02-88	293	12	identified	identify	VERB
ajis02-88	293	13	from	from	ADP
ajis02-88	293	14	the	the	DET
ajis02-88	293	15	literature	literature	NOUN
ajis02-88	293	16	:	:	PUNCT
ajis02-88	293	17	functional	functional	ADJ
ajis02-88	293	18	integration	integration	NOUN
ajis02-88	293	19	,	,	PUNCT
ajis02-88	293	20	channel	channel	NOUN
ajis02-88	293	21	synergy	synergy	NOUN
ajis02-88	293	22	,	,	PUNCT
ajis02-88	293	23	brand	brand	NOUN
ajis02-88	293	24	management	management	NOUN
ajis02-88	293	25	,	,	PUNCT
ajis02-88	293	26	information	information	NOUN
ajis02-88	293	27	management	management	NOUN
ajis02-88	293	28	,	,	PUNCT
ajis02-88	293	29	logistics	logistic	NOUN
ajis02-88	293	30	,	,	PUNCT
ajis02-88	293	31	customer	customer	NOUN
ajis02-88	293	32	management	management	NOUN
ajis02-88	293	33	and	and	CCONJ
ajis02-88	293	34	active	active	ADJ
ajis02-88	293	35	scanning	scanning	NOUN
ajis02-88	293	36	.	.	PUNCT
ajis02-88	294	1	for	for	ADP
ajis02-88	294	2	functional	functional	ADJ
ajis02-88	294	3	integration	integration	NOUN
ajis02-88	294	4	,	,	PUNCT
ajis02-88	294	5	channel	channel	NOUN
ajis02-88	294	6	synergy	synergy	NOUN
ajis02-88	294	7	and	and	CCONJ
ajis02-88	294	8	brand	brand	NOUN
ajis02-88	294	9	management	management	NOUN
ajis02-88	294	10	,	,	PUNCT
ajis02-88	294	11	we	we	PRON
ajis02-88	294	12	found	find	VERB
ajis02-88	294	13	that	that	SCONJ
ajis02-88	294	14	buywell	buywell	NOUN
ajis02-88	294	15	confirmed	confirm	VERB
ajis02-88	294	16	but	but	CCONJ
ajis02-88	294	17	did	do	AUX
ajis02-88	294	18	not	not	PART
ajis02-88	294	19	significantly	significantly	ADV
ajis02-88	294	20	extend	extend	VERB
ajis02-88	294	21	the	the	DET
ajis02-88	294	22	findings	finding	NOUN
ajis02-88	294	23	from	from	ADP
ajis02-88	294	24	previous	previous	ADJ
ajis02-88	294	25	studies	study	NOUN
ajis02-88	294	26	.	.	PUNCT
ajis02-88	295	1	for	for	ADP
ajis02-88	295	2	logistics	logistic	NOUN
ajis02-88	295	3	and	and	CCONJ
ajis02-88	295	4	customer	customer	NOUN
ajis02-88	295	5	management	management	NOUN
ajis02-88	295	6	buywell	buywell	NOUN
ajis02-88	295	7	’s	’s	PART
ajis02-88	295	8	practices	practice	NOUN
ajis02-88	295	9	extended	extend	VERB
ajis02-88	295	10	the	the	DET
ajis02-88	295	11	findings	finding	NOUN
ajis02-88	295	12	we	we	PRON
ajis02-88	295	13	were	be	AUX
ajis02-88	295	14	able	able	ADJ
ajis02-88	295	15	to	to	PART
ajis02-88	295	16	identify	identify	VERB
ajis02-88	295	17	from	from	ADP
ajis02-88	295	18	previous	previous	ADJ
ajis02-88	295	19	studies	study	NOUN
ajis02-88	295	20	,	,	PUNCT
ajis02-88	295	21	in	in	ADP
ajis02-88	295	22	particular	particular	ADJ
ajis02-88	295	23	by	by	ADP
ajis02-88	295	24	creating	create	VERB
ajis02-88	295	25	added	add	VERB
ajis02-88	295	26	value	value	NOUN
ajis02-88	295	27	for	for	ADP
ajis02-88	295	28	the	the	DET
ajis02-88	295	29	business	business	NOUN
ajis02-88	295	30	as	as	ADV
ajis02-88	295	31	well	well	ADV
ajis02-88	295	32	as	as	ADP
ajis02-88	295	33	providing	provide	VERB
ajis02-88	295	34	operational	operational	ADJ
ajis02-88	295	35	efficiency	efficiency	NOUN
ajis02-88	295	36	.	.	PUNCT
ajis02-88	296	1	for	for	ADP
ajis02-88	296	2	information	information	NOUN
ajis02-88	296	3	management	management	NOUN
ajis02-88	296	4	,	,	PUNCT
ajis02-88	296	5	we	we	PRON
ajis02-88	296	6	found	find	VERB
ajis02-88	296	7	that	that	DET
ajis02-88	296	8	buywell	buywell	NOUN
ajis02-88	296	9	were	be	AUX
ajis02-88	296	10	able	able	ADJ
ajis02-88	296	11	to	to	PART
ajis02-88	296	12	capture	capture	VERB
ajis02-88	296	13	information	information	NOUN
ajis02-88	296	14	about	about	ADP
ajis02-88	296	15	most	most	ADJ
ajis02-88	296	16	face	face	NOUN
ajis02-88	296	17	-	-	PUNCT
ajis02-88	296	18	to	to	ADP
ajis02-88	296	19	-	-	PUNCT
ajis02-88	296	20	face	face	NOUN
ajis02-88	296	21	customer	customer	NOUN
ajis02-88	296	22	contacts	contact	NOUN
ajis02-88	296	23	,	,	PUNCT
ajis02-88	296	24	which	which	PRON
ajis02-88	296	25	provided	provide	VERB
ajis02-88	296	26	a	a	DET
ajis02-88	296	27	particularly	particularly	ADV
ajis02-88	296	28	rich	rich	ADJ
ajis02-88	296	29	picture	picture	NOUN
ajis02-88	296	30	of	of	ADP
ajis02-88	296	31	customer	customer	NOUN
ajis02-88	296	32	multi	multi	ADJ
ajis02-88	296	33	-	-	ADJ
ajis02-88	296	34	channel	channel	ADJ
ajis02-88	296	35	behaviour	behaviour	NOUN
ajis02-88	296	36	.	.	PUNCT
ajis02-88	297	1	despite	despite	SCONJ
ajis02-88	297	2	this	this	PRON
ajis02-88	297	3	,	,	PUNCT
ajis02-88	297	4	contrary	contrary	ADV
ajis02-88	297	5	to	to	ADP
ajis02-88	297	6	the	the	DET
ajis02-88	297	7	findings	finding	NOUN
ajis02-88	297	8	of	of	ADP
ajis02-88	297	9	some	some	DET
ajis02-88	297	10	previous	previous	ADJ
ajis02-88	297	11	research	research	NOUN
ajis02-88	297	12	,	,	PUNCT
ajis02-88	297	13	buywell	buywell	PROPN
ajis02-88	297	14	were	be	AUX
ajis02-88	297	15	wary	wary	ADJ
ajis02-88	297	16	about	about	ADP
ajis02-88	297	17	excessive	excessive	ADJ
ajis02-88	297	18	dependence	dependence	NOUN
ajis02-88	297	19	on	on	ADP
ajis02-88	297	20	their	their	PRON
ajis02-88	297	21	database	database	NOUN
ajis02-88	297	22	at	at	ADP
ajis02-88	297	23	the	the	DET
ajis02-88	297	24	expense	expense	NOUN
ajis02-88	297	25	of	of	ADP
ajis02-88	297	26	personal	personal	ADJ
ajis02-88	297	27	and	and	CCONJ
ajis02-88	297	28	qualitative	qualitative	ADJ
ajis02-88	297	29	insights	insight	NOUN
ajis02-88	297	30	and	and	CCONJ
ajis02-88	297	31	customer	customer	NOUN
ajis02-88	297	32	contacts	contact	NOUN
ajis02-88	297	33	.	.	PUNCT
ajis02-88	298	1	active	active	ADJ
ajis02-88	298	2	scanning	scanning	NOUN
ajis02-88	298	3	,	,	PUNCT
ajis02-88	298	4	and	and	CCONJ
ajis02-88	298	5	process	process	AUX
ajis02-88	298	6	engineering	engineering	NOUN
ajis02-88	298	7	to	to	PART
ajis02-88	298	8	provide	provide	VERB
ajis02-88	298	9	consistency	consistency	NOUN
ajis02-88	298	10	and	and	CCONJ
ajis02-88	298	11	veracity	veracity	NOUN
ajis02-88	298	12	of	of	ADP
ajis02-88	298	13	experience	experience	NOUN
ajis02-88	298	14	were	be	AUX
ajis02-88	298	15	new	new	ADJ
ajis02-88	298	16	factors	factor	NOUN
ajis02-88	298	17	added	add	VERB
ajis02-88	298	18	as	as	ADP
ajis02-88	298	19	a	a	DET
ajis02-88	298	20	result	result	NOUN
ajis02-88	298	21	of	of	ADP
ajis02-88	298	22	this	this	DET
ajis02-88	298	23	study	study	NOUN
ajis02-88	298	24	.	.	PUNCT
ajis02-88	299	1	active	active	ADJ
ajis02-88	299	2	scanning	scanning	NOUN
ajis02-88	299	3	is	be	AUX
ajis02-88	299	4	a	a	DET
ajis02-88	299	5	concept	concept	NOUN
ajis02-88	299	6	from	from	ADP
ajis02-88	299	7	marketing	marketing	NOUN
ajis02-88	299	8	literature	literature	NOUN
ajis02-88	299	9	,	,	PUNCT
ajis02-88	299	10	but	but	CCONJ
ajis02-88	299	11	we	we	PRON
ajis02-88	299	12	were	be	AUX
ajis02-88	299	13	unable	unable	ADJ
ajis02-88	299	14	to	to	PART
ajis02-88	299	15	find	find	VERB
ajis02-88	299	16	any	any	DET
ajis02-88	299	17	studies	study	NOUN
ajis02-88	299	18	that	that	PRON
ajis02-88	299	19	related	relate	VERB
ajis02-88	299	20	it	it	PRON
ajis02-88	299	21	specifically	specifically	ADV
ajis02-88	299	22	to	to	ADP
ajis02-88	299	23	multi	multi	ADJ
ajis02-88	299	24	-	-	ADJ
ajis02-88	299	25	channel	channel	ADJ
ajis02-88	299	26	e	e	NOUN
ajis02-88	299	27	-	-	NOUN
ajis02-88	299	28	commerce	commerce	NOUN
ajis02-88	299	29	.	.	PUNCT
ajis02-88	300	1	we	we	PRON
ajis02-88	300	2	also	also	ADV
ajis02-88	300	3	found	find	VERB
ajis02-88	300	4	relatively	relatively	ADV
ajis02-88	300	5	no	no	DET
ajis02-88	300	6	previous	previous	ADJ
ajis02-88	300	7	literature	literature	NOUN
ajis02-88	300	8	considering	consider	VERB
ajis02-88	300	9	the	the	DET
ajis02-88	300	10	importance	importance	NOUN
ajis02-88	300	11	process	process	NOUN
ajis02-88	300	12	engineering	engineering	NOUN
ajis02-88	300	13	to	to	PART
ajis02-88	300	14	provide	provide	VERB
ajis02-88	300	15	consistency	consistency	NOUN
ajis02-88	300	16	and	and	CCONJ
ajis02-88	300	17	veracity	veracity	NOUN
ajis02-88	300	18	between	between	ADP
ajis02-88	300	19	real	real	ADJ
ajis02-88	300	20	and	and	CCONJ
ajis02-88	300	21	virtual	virtual	ADJ
ajis02-88	300	22	experience	experience	NOUN
ajis02-88	300	23	.	.	PUNCT
ajis02-88	301	1	this	this	PRON
ajis02-88	301	2	is	be	AUX
ajis02-88	301	3	particularly	particularly	ADV
ajis02-88	301	4	relevant	relevant	ADJ
ajis02-88	301	5	to	to	ADP
ajis02-88	301	6	products	product	NOUN
ajis02-88	301	7	such	such	ADJ
ajis02-88	301	8	as	as	ADP
ajis02-88	301	9	apparel	apparel	NOUN
ajis02-88	301	10	.	.	PUNCT
ajis02-88	301	11	table	table	NOUN
ajis02-88	301	12	1	1	NUM
ajis02-88	301	13	provides	provide	VERB
ajis02-88	301	14	a	a	DET
ajis02-88	301	15	summary	summary	NOUN
ajis02-88	301	16	of	of	ADP
ajis02-88	301	17	the	the	DET
ajis02-88	301	18	elements	element	NOUN
ajis02-88	301	19	of	of	ADP
ajis02-88	301	20	each	each	DET
ajis02-88	301	21	sf	sf	NOUN
ajis02-88	301	22	found	find	VERB
ajis02-88	301	23	in	in	ADP
ajis02-88	301	24	buywell	buywell	NOUN
ajis02-88	301	25	and	and	CCONJ
ajis02-88	301	26	their	their	PRON
ajis02-88	301	27	relationship	relationship	NOUN
ajis02-88	301	28	to	to	ADP
ajis02-88	301	29	previous	previous	ADJ
ajis02-88	301	30	research	research	NOUN
ajis02-88	301	31	in	in	ADP
ajis02-88	301	32	multi	multi	ADJ
ajis02-88	301	33	-	-	ADJ
ajis02-88	301	34	channel	channel	ADJ
ajis02-88	301	35	e	e	NOUN
ajis02-88	301	36	-	-	NOUN
ajis02-88	301	37	commerce	commerce	NOUN
ajis02-88	301	38	strategy	strategy	NOUN
ajis02-88	301	39	.	.	PUNCT
ajis02-88	302	1	discussion	discussion	NOUN
ajis02-88	302	2	the	the	DET
ajis02-88	302	3	findings	finding	NOUN
ajis02-88	302	4	of	of	ADP
ajis02-88	302	5	this	this	DET
ajis02-88	302	6	case	case	NOUN
ajis02-88	302	7	study	study	NOUN
ajis02-88	302	8	confirm	confirm	VERB
ajis02-88	302	9	the	the	DET
ajis02-88	302	10	criticality	criticality	NOUN
ajis02-88	302	11	of	of	ADP
ajis02-88	302	12	sfs	sfs	PROPN
ajis02-88	302	13	identified	identify	VERB
ajis02-88	302	14	from	from	ADP
ajis02-88	302	15	the	the	DET
ajis02-88	302	16	literature	literature	NOUN
ajis02-88	302	17	in	in	ADP
ajis02-88	302	18	a	a	DET
ajis02-88	302	19	multi	multi	ADJ
ajis02-88	302	20	-	-	ADJ
ajis02-88	302	21	channel	channel	ADJ
ajis02-88	302	22	retail	retail	ADJ
ajis02-88	302	23	apparel	apparel	NOUN
ajis02-88	302	24	firm	firm	NOUN
ajis02-88	302	25	.	.	PUNCT
ajis02-88	303	1	some	some	DET
ajis02-88	303	2	additional	additional	ADJ
ajis02-88	303	3	insights	insight	NOUN
ajis02-88	303	4	are	be	AUX
ajis02-88	303	5	offered	offer	VERB
ajis02-88	303	6	to	to	PART
ajis02-88	303	7	factors	factor	NOUN
ajis02-88	303	8	previously	previously	ADV
ajis02-88	303	9	identified	identify	VERB
ajis02-88	303	10	by	by	ADP
ajis02-88	303	11	research	research	NOUN
ajis02-88	303	12	,	,	PUNCT
ajis02-88	303	13	and	and	CCONJ
ajis02-88	303	14	two	two	NUM
ajis02-88	303	15	new	new	ADJ
ajis02-88	303	16	success	success	NOUN
ajis02-88	303	17	factors	factor	NOUN
ajis02-88	303	18	–	–	PUNCT
ajis02-88	303	19	active	active	ADJ
ajis02-88	303	20	scanning	scanning	NOUN
ajis02-88	303	21	,	,	PUNCT
ajis02-88	303	22	and	and	CCONJ
ajis02-88	303	23	process	process	NOUN
ajis02-88	303	24	engineering	engineering	NOUN
ajis02-88	303	25	,	,	PUNCT
ajis02-88	303	26	to	to	PART
ajis02-88	303	27	provide	provide	VERB
ajis02-88	303	28	consistency	consistency	NOUN
ajis02-88	303	29	and	and	CCONJ
ajis02-88	303	30	veracity	veracity	NOUN
ajis02-88	303	31	of	of	ADP
ajis02-88	303	32	experience	experience	NOUN
ajis02-88	303	33	,	,	PUNCT
ajis02-88	303	34	are	be	AUX
ajis02-88	303	35	proposed	propose	VERB
ajis02-88	303	36	.	.	PUNCT
ajis02-88	304	1	several	several	ADJ
ajis02-88	304	2	limitations	limitation	NOUN
ajis02-88	304	3	of	of	ADP
ajis02-88	304	4	this	this	DET
ajis02-88	304	5	study	study	NOUN
ajis02-88	304	6	should	should	AUX
ajis02-88	304	7	be	be	AUX
ajis02-88	304	8	considered	consider	VERB
ajis02-88	304	9	.	.	PUNCT
ajis02-88	305	1	first	first	ADV
ajis02-88	305	2	,	,	PUNCT
ajis02-88	305	3	the	the	DET
ajis02-88	305	4	channels	channel	NOUN
ajis02-88	305	5	tested	test	VERB
ajis02-88	305	6	are	be	AUX
ajis02-88	305	7	a	a	DET
ajis02-88	305	8	subset	subset	NOUN
ajis02-88	305	9	of	of	ADP
ajis02-88	305	10	channels	channel	NOUN
ajis02-88	305	11	available	available	ADJ
ajis02-88	305	12	to	to	ADP
ajis02-88	305	13	retailers	retailer	NOUN
ajis02-88	305	14	.	.	PUNCT
ajis02-88	306	1	the	the	DET
ajis02-88	306	2	study	study	NOUN
ajis02-88	306	3	focussed	focusse	VERB
ajis02-88	306	4	on	on	ADP
ajis02-88	306	5	mail	mail	NOUN
ajis02-88	306	6	-	-	PUNCT
ajis02-88	306	7	order	order	NOUN
ajis02-88	306	8	catalogue	catalogue	NOUN
ajis02-88	306	9	,	,	PUNCT
ajis02-88	306	10	internet	internet	NOUN
ajis02-88	306	11	website	website	NOUN
ajis02-88	306	12	,	,	PUNCT
ajis02-88	306	13	contact	contact	NOUN
ajis02-88	306	14	centre	centre	NOUN
ajis02-88	306	15	,	,	PUNCT
ajis02-88	306	16	and	and	CCONJ
ajis02-88	306	17	physical	physical	ADJ
ajis02-88	306	18	retail	retail	ADJ
ajis02-88	306	19	stores	store	NOUN
ajis02-88	306	20	.	.	PUNCT
ajis02-88	307	1	channels	channel	NOUN
ajis02-88	307	2	not	not	PART
ajis02-88	307	3	included	include	VERB
ajis02-88	307	4	,	,	PUNCT
ajis02-88	307	5	though	though	SCONJ
ajis02-88	307	6	of	of	ADP
ajis02-88	307	7	increasing	increase	VERB
ajis02-88	307	8	importance	importance	NOUN
ajis02-88	307	9	,	,	PUNCT
ajis02-88	307	10	include	include	VERB
ajis02-88	307	11	mobile	mobile	ADJ
ajis02-88	307	12	technologies	technology	NOUN
ajis02-88	307	13	and	and	CCONJ
ajis02-88	307	14	in	in	ADP
ajis02-88	307	15	-	-	PUNCT
ajis02-88	307	16	store	store	NOUN
ajis02-88	307	17	kiosks	kiosk	NOUN
ajis02-88	307	18	.	.	PUNCT
ajis02-88	308	1	second	second	ADJ
ajis02-88	308	2	,	,	PUNCT
ajis02-88	308	3	this	this	PRON
ajis02-88	308	4	was	be	AUX
ajis02-88	308	5	a	a	DET
ajis02-88	308	6	single	single	ADJ
ajis02-88	308	7	case	case	NOUN
ajis02-88	308	8	study	study	NOUN
ajis02-88	308	9	,	,	PUNCT
ajis02-88	308	10	so	so	SCONJ
ajis02-88	308	11	the	the	DET
ajis02-88	308	12	findings	finding	NOUN
ajis02-88	308	13	need	need	VERB
ajis02-88	308	14	to	to	PART
ajis02-88	308	15	be	be	AUX
ajis02-88	308	16	further	far	ADV
ajis02-88	308	17	investigated	investigate	VERB
ajis02-88	308	18	in	in	ADP
ajis02-88	308	19	firms	firm	NOUN
ajis02-88	308	20	with	with	ADP
ajis02-88	308	21	characteristics	characteristic	NOUN
ajis02-88	308	22	similar	similar	ADJ
ajis02-88	308	23	to	to	ADP
ajis02-88	308	24	the	the	DET
ajis02-88	308	25	case	case	NOUN
ajis02-88	308	26	site	site	NOUN
ajis02-88	308	27	.	.	PUNCT
ajis02-88	309	1	implications	implication	NOUN
ajis02-88	309	2	for	for	ADP
ajis02-88	309	3	future	future	ADJ
ajis02-88	309	4	research	research	NOUN
ajis02-88	309	5	may	may	AUX
ajis02-88	309	6	be	be	AUX
ajis02-88	309	7	drawn	draw	VERB
ajis02-88	309	8	from	from	ADP
ajis02-88	309	9	these	these	DET
ajis02-88	309	10	limitations	limitation	NOUN
ajis02-88	309	11	.	.	PUNCT
ajis02-88	310	1	there	there	PRON
ajis02-88	310	2	appears	appear	VERB
ajis02-88	310	3	to	to	PART
ajis02-88	310	4	be	be	AUX
ajis02-88	310	5	some	some	DET
ajis02-88	310	6	overlap	overlap	NOUN
ajis02-88	310	7	and	and	CCONJ
ajis02-88	310	8	some	some	DET
ajis02-88	310	9	correlation	correlation	NOUN
ajis02-88	310	10	between	between	ADP
ajis02-88	310	11	the	the	DET
ajis02-88	310	12	sfs	sfs	PROPN
ajis02-88	310	13	.	.	PUNCT
ajis02-88	311	1	future	future	ADJ
ajis02-88	311	2	research	research	NOUN
ajis02-88	311	3	may	may	AUX
ajis02-88	311	4	determine	determine	VERB
ajis02-88	311	5	the	the	DET
ajis02-88	311	6	importance	importance	NOUN
ajis02-88	311	7	of	of	ADP
ajis02-88	311	8	each	each	DET
ajis02-88	311	9	sf	sf	NOUN
ajis02-88	311	10	,	,	PUNCT
ajis02-88	311	11	and	and	CCONJ
ajis02-88	311	12	how	how	SCONJ
ajis02-88	311	13	each	each	DET
ajis02-88	311	14	sf	sf	NOUN
ajis02-88	311	15	is	be	AUX
ajis02-88	311	16	related	relate	VERB
ajis02-88	311	17	to	to	ADP
ajis02-88	311	18	others	other	NOUN
ajis02-88	311	19	in	in	ADP
ajis02-88	311	20	its	its	PRON
ajis02-88	311	21	impact	impact	NOUN
ajis02-88	311	22	on	on	ADP
ajis02-88	311	23	firm	firm	ADJ
ajis02-88	311	24	performance	performance	NOUN
ajis02-88	311	25	.	.	PUNCT
ajis02-88	312	1	ajis	ajis	ADV
ajis02-88	312	2	volume	volume	VERB
ajis02-88	312	3	12	12	NUM
ajis02-88	312	4	no	no	NOUN
ajis02-88	312	5	.	.	NOUN
ajis02-88	312	6	2	2	NUM
ajis02-88	312	7	may	may	PROPN
ajis02-88	312	8	2005	2005	NUM
ajis02-88	312	9	160	160	NUM
ajis02-88	312	10	although	although	SCONJ
ajis02-88	312	11	buywell	buywell	NOUN
ajis02-88	312	12	have	have	VERB
ajis02-88	312	13	a	a	DET
ajis02-88	312	14	long	long	ADJ
ajis02-88	312	15	and	and	CCONJ
ajis02-88	312	16	successful	successful	ADJ
ajis02-88	312	17	history	history	NOUN
ajis02-88	312	18	as	as	ADP
ajis02-88	312	19	a	a	DET
ajis02-88	312	20	multi	multi	ADJ
ajis02-88	312	21	-	-	ADJ
ajis02-88	312	22	channel	channel	ADJ
ajis02-88	312	23	organisation	organisation	NOUN
ajis02-88	312	24	,	,	PUNCT
ajis02-88	312	25	their	their	PRON
ajis02-88	312	26	internet	internet	NOUN
ajis02-88	312	27	channel	channel	NOUN
ajis02-88	312	28	is	be	AUX
ajis02-88	312	29	still	still	ADV
ajis02-88	312	30	at	at	ADP
ajis02-88	312	31	a	a	DET
ajis02-88	312	32	relatively	relatively	ADV
ajis02-88	312	33	early	early	ADJ
ajis02-88	312	34	stage	stage	NOUN
ajis02-88	312	35	of	of	ADP
ajis02-88	312	36	development	development	NOUN
ajis02-88	312	37	.	.	PUNCT
ajis02-88	313	1	many	many	ADJ
ajis02-88	313	2	multi	multi	ADJ
ajis02-88	313	3	-	-	ADJ
ajis02-88	313	4	channel	channel	ADJ
ajis02-88	313	5	strategies	strategy	NOUN
ajis02-88	313	6	are	be	AUX
ajis02-88	313	7	transferable	transferable	ADJ
ajis02-88	313	8	across	across	ADP
ajis02-88	313	9	channels	channel	NOUN
ajis02-88	313	10	,	,	PUNCT
ajis02-88	313	11	but	but	CCONJ
ajis02-88	313	12	not	not	PART
ajis02-88	313	13	all	all	PRON
ajis02-88	313	14	.	.	PUNCT
ajis02-88	314	1	future	future	ADJ
ajis02-88	314	2	research	research	NOUN
ajis02-88	314	3	involving	involve	VERB
ajis02-88	314	4	a	a	DET
ajis02-88	314	5	longitudinal	longitudinal	ADJ
ajis02-88	314	6	study	study	NOUN
ajis02-88	314	7	of	of	ADP
ajis02-88	314	8	the	the	DET
ajis02-88	314	9	development	development	NOUN
ajis02-88	314	10	of	of	ADP
ajis02-88	314	11	buywell	buywell	PROPN
ajis02-88	314	12	’s	’s	PART
ajis02-88	314	13	internet	internet	NOUN
ajis02-88	314	14	could	could	AUX
ajis02-88	314	15	provide	provide	VERB
ajis02-88	314	16	insights	insight	NOUN
ajis02-88	314	17	into	into	ADP
ajis02-88	314	18	how	how	SCONJ
ajis02-88	314	19	a	a	DET
ajis02-88	314	20	successful	successful	ADJ
ajis02-88	314	21	multi	multi	ADJ
ajis02-88	314	22	-	-	ADJ
ajis02-88	314	23	channel	channel	ADJ
ajis02-88	314	24	ecommerce	ecommerce	NOUN
ajis02-88	314	25	strategy	strategy	NOUN
ajis02-88	314	26	evolves	evolve	NOUN
ajis02-88	314	27	as	as	ADP
ajis02-88	314	28	the	the	DET
ajis02-88	314	29	internet	internet	NOUN
ajis02-88	314	30	channel	channel	NOUN
ajis02-88	314	31	matures	mature	NOUN
ajis02-88	314	32	.	.	PUNCT
ajis02-88	315	1	further	far	ADV
ajis02-88	315	2	,	,	PUNCT
ajis02-88	315	3	our	our	PRON
ajis02-88	315	4	study	study	NOUN
ajis02-88	315	5	suggests	suggest	VERB
ajis02-88	315	6	that	that	SCONJ
ajis02-88	315	7	researchers	researcher	NOUN
ajis02-88	315	8	in	in	ADP
ajis02-88	315	9	e	e	NOUN
ajis02-88	315	10	-	-	NOUN
ajis02-88	315	11	commerce	commerce	NOUN
ajis02-88	315	12	strategy	strategy	NOUN
ajis02-88	315	13	have	have	AUX
ajis02-88	315	14	largely	largely	ADV
ajis02-88	315	15	ignored	ignore	VERB
ajis02-88	315	16	importance	importance	NOUN
ajis02-88	315	17	of	of	ADP
ajis02-88	315	18	process	process	NOUN
ajis02-88	315	19	engineering	engineering	NOUN
ajis02-88	315	20	.	.	PUNCT
ajis02-88	316	1	existing	exist	VERB
ajis02-88	316	2	theory	theory	NOUN
ajis02-88	316	3	from	from	ADP
ajis02-88	316	4	other	other	ADJ
ajis02-88	316	5	fields	field	NOUN
ajis02-88	316	6	,	,	PUNCT
ajis02-88	316	7	such	such	ADJ
ajis02-88	316	8	as	as	ADP
ajis02-88	316	9	marketing	marketing	NOUN
ajis02-88	316	10	,	,	PUNCT
ajis02-88	316	11	diffusion	diffusion	NOUN
ajis02-88	316	12	of	of	ADP
ajis02-88	316	13	innovation	innovation	NOUN
ajis02-88	316	14	,	,	PUNCT
ajis02-88	316	15	and	and	CCONJ
ajis02-88	316	16	information	information	NOUN
ajis02-88	316	17	technology	technology	NOUN
ajis02-88	316	18	implementation	implementation	NOUN
ajis02-88	316	19	could	could	AUX
ajis02-88	316	20	be	be	AUX
ajis02-88	316	21	examined	examine	VERB
ajis02-88	316	22	for	for	ADP
ajis02-88	316	23	relevance	relevance	NOUN
ajis02-88	316	24	and	and	CCONJ
ajis02-88	316	25	fit	fit	ADJ
ajis02-88	316	26	to	to	ADP
ajis02-88	316	27	e	e	NOUN
ajis02-88	316	28	-	-	NOUN
ajis02-88	316	29	commerce	commerce	NOUN
ajis02-88	316	30	strategy	strategy	NOUN
ajis02-88	316	31	.	.	PUNCT
ajis02-88	317	1	conclusions	conclusion	NOUN
ajis02-88	317	2	several	several	ADJ
ajis02-88	317	3	contributions	contribution	NOUN
ajis02-88	317	4	emerge	emerge	VERB
ajis02-88	317	5	from	from	ADP
ajis02-88	317	6	this	this	DET
ajis02-88	317	7	research	research	NOUN
ajis02-88	317	8	.	.	PUNCT
ajis02-88	318	1	we	we	PRON
ajis02-88	318	2	provide	provide	VERB
ajis02-88	318	3	eight	eight	NUM
ajis02-88	318	4	success	success	NOUN
ajis02-88	318	5	factors	factor	NOUN
ajis02-88	318	6	for	for	ADP
ajis02-88	318	7	multi	multi	ADJ
ajis02-88	318	8	-	-	ADJ
ajis02-88	318	9	channel	channel	ADJ
ajis02-88	318	10	e	e	NOUN
ajis02-88	318	11	-	-	NOUN
ajis02-88	318	12	commerce	commerce	NOUN
ajis02-88	318	13	strategies	strategy	NOUN
ajis02-88	318	14	incorporating	incorporate	VERB
ajis02-88	318	15	the	the	DET
ajis02-88	318	16	internet	internet	NOUN
ajis02-88	318	17	,	,	PUNCT
ajis02-88	318	18	mail	mail	NOUN
ajis02-88	318	19	-	-	PUNCT
ajis02-88	318	20	order	order	NOUN
ajis02-88	318	21	catalogue	catalogue	NOUN
ajis02-88	318	22	,	,	PUNCT
ajis02-88	318	23	contact	contact	NOUN
ajis02-88	318	24	centre	centre	NOUN
ajis02-88	318	25	,	,	PUNCT
ajis02-88	318	26	and	and	CCONJ
ajis02-88	318	27	physical	physical	ADJ
ajis02-88	318	28	retail	retail	ADJ
ajis02-88	318	29	stores	store	NOUN
ajis02-88	318	30	.	.	PUNCT
ajis02-88	319	1	we	we	PRON
ajis02-88	319	2	make	make	VERB
ajis02-88	319	3	a	a	DET
ajis02-88	319	4	theoretical	theoretical	ADJ
ajis02-88	319	5	contribution	contribution	NOUN
ajis02-88	319	6	by	by	ADP
ajis02-88	319	7	showing	show	VERB
ajis02-88	319	8	how	how	SCONJ
ajis02-88	319	9	customer	customer	NOUN
ajis02-88	319	10	management	management	NOUN
ajis02-88	319	11	can	can	AUX
ajis02-88	319	12	be	be	AUX
ajis02-88	319	13	extended	extend	VERB
ajis02-88	319	14	to	to	ADP
ajis02-88	319	15	market	market	NOUN
ajis02-88	319	16	sensing	sensing	NOUN
ajis02-88	319	17	in	in	ADP
ajis02-88	319	18	a	a	DET
ajis02-88	319	19	multi	multi	ADJ
ajis02-88	319	20	-	-	ADJ
ajis02-88	319	21	channel	channel	ADJ
ajis02-88	319	22	business	business	NOUN
ajis02-88	319	23	model	model	NOUN
ajis02-88	319	24	,	,	PUNCT
ajis02-88	319	25	and	and	CCONJ
ajis02-88	319	26	arguing	argue	VERB
ajis02-88	319	27	for	for	ADP
ajis02-88	319	28	the	the	DET
ajis02-88	319	29	importance	importance	NOUN
ajis02-88	319	30	of	of	ADP
ajis02-88	319	31	process	process	NOUN
ajis02-88	319	32	engineering	engineering	NOUN
ajis02-88	319	33	in	in	ADP
ajis02-88	319	34	providing	provide	VERB
ajis02-88	319	35	a	a	DET
ajis02-88	319	36	consistent	consistent	ADJ
ajis02-88	319	37	experience	experience	NOUN
ajis02-88	319	38	between	between	ADP
ajis02-88	319	39	real	real	ADJ
ajis02-88	319	40	and	and	CCONJ
ajis02-88	319	41	virtual	virtual	ADJ
ajis02-88	319	42	channels	channel	NOUN
ajis02-88	319	43	.	.	PUNCT
ajis02-88	320	1	we	we	PRON
ajis02-88	320	2	provide	provide	VERB
ajis02-88	320	3	best	good	ADJ
ajis02-88	320	4	practice	practice	NOUN
ajis02-88	320	5	insights	insight	NOUN
ajis02-88	320	6	from	from	ADP
ajis02-88	320	7	an	an	DET
ajis02-88	320	8	organisation	organisation	NOUN
ajis02-88	320	9	that	that	PRON
ajis02-88	320	10	has	have	AUX
ajis02-88	320	11	proved	prove	VERB
ajis02-88	320	12	highly	highly	ADV
ajis02-88	320	13	successful	successful	ADJ
ajis02-88	320	14	in	in	ADP
ajis02-88	320	15	selling	sell	VERB
ajis02-88	320	16	experience	experience	NOUN
ajis02-88	320	17	goods	good	NOUN
ajis02-88	320	18	,	,	PUNCT
ajis02-88	320	19	a	a	DET
ajis02-88	320	20	category	category	NOUN
ajis02-88	320	21	often	often	ADV
ajis02-88	320	22	considered	consider	VERB
ajis02-88	320	23	to	to	PART
ajis02-88	320	24	be	be	AUX
ajis02-88	320	25	difficult	difficult	ADJ
ajis02-88	320	26	to	to	PART
ajis02-88	320	27	sell	sell	VERB
ajis02-88	320	28	over	over	ADP
ajis02-88	320	29	the	the	DET
ajis02-88	320	30	internet	internet	NOUN
ajis02-88	320	31	.	.	PUNCT
ajis02-88	321	1	in	in	ADP
ajis02-88	321	2	an	an	DET
ajis02-88	321	3	era	era	NOUN
ajis02-88	321	4	of	of	ADP
ajis02-88	321	5	increased	increase	VERB
ajis02-88	321	6	customer	customer	NOUN
ajis02-88	321	7	purchasing	purchasing	NOUN
ajis02-88	321	8	options	option	NOUN
ajis02-88	321	9	,	,	PUNCT
ajis02-88	321	10	the	the	DET
ajis02-88	321	11	challenge	challenge	NOUN
ajis02-88	321	12	is	be	AUX
ajis02-88	321	13	to	to	PART
ajis02-88	321	14	keep	keep	VERB
ajis02-88	321	15	customers	customer	NOUN
ajis02-88	321	16	within	within	ADP
ajis02-88	321	17	the	the	DET
ajis02-88	321	18	channel	channel	NOUN
ajis02-88	321	19	mix	mix	NOUN
ajis02-88	321	20	of	of	ADP
ajis02-88	321	21	the	the	DET
ajis02-88	321	22	organisation	organisation	NOUN
ajis02-88	321	23	.	.	PUNCT
ajis02-88	322	1	buywell	buywell	PROPN
ajis02-88	322	2	showed	show	VERB
ajis02-88	322	3	how	how	SCONJ
ajis02-88	322	4	this	this	PRON
ajis02-88	322	5	could	could	AUX
ajis02-88	322	6	be	be	AUX
ajis02-88	322	7	done	do	VERB
ajis02-88	322	8	through	through	ADP
ajis02-88	322	9	a	a	DET
ajis02-88	322	10	focus	focus	NOUN
ajis02-88	322	11	on	on	ADP
ajis02-88	322	12	customers	customer	NOUN
ajis02-88	322	13	,	,	PUNCT
ajis02-88	322	14	a	a	DET
ajis02-88	322	15	focus	focus	NOUN
ajis02-88	322	16	on	on	ADP
ajis02-88	322	17	process	process	NOUN
ajis02-88	322	18	,	,	PUNCT
ajis02-88	322	19	and	and	CCONJ
ajis02-88	322	20	skilful	skilful	ADJ
ajis02-88	322	21	use	use	NOUN
ajis02-88	322	22	of	of	ADP
ajis02-88	322	23	technology	technology	NOUN
ajis02-88	322	24	.	.	PUNCT
ajis02-88	323	1	this	this	DET
ajis02-88	323	2	research	research	NOUN
ajis02-88	323	3	suggests	suggest	VERB
ajis02-88	323	4	that	that	SCONJ
ajis02-88	323	5	success	success	NOUN
ajis02-88	323	6	factors	factor	NOUN
ajis02-88	323	7	in	in	ADP
ajis02-88	323	8	multi	multi	ADJ
ajis02-88	323	9	-	-	ADJ
ajis02-88	323	10	channel	channel	ADJ
ajis02-88	323	11	e	e	NOUN
ajis02-88	323	12	-	-	NOUN
ajis02-88	323	13	commerce	commerce	NOUN
ajis02-88	323	14	are	be	AUX
ajis02-88	323	15	not	not	PART
ajis02-88	323	16	a	a	DET
ajis02-88	323	17	“	"	PUNCT
ajis02-88	323	18	laundry	laundry	ADJ
ajis02-88	323	19	list	list	NOUN
ajis02-88	323	20	”	"	PUNCT
ajis02-88	323	21	of	of	ADP
ajis02-88	323	22	independent	independent	ADJ
ajis02-88	323	23	factors	factor	NOUN
ajis02-88	323	24	,	,	PUNCT
ajis02-88	323	25	but	but	CCONJ
ajis02-88	323	26	a	a	DET
ajis02-88	323	27	set	set	NOUN
ajis02-88	323	28	of	of	ADP
ajis02-88	323	29	highly	highly	ADV
ajis02-88	323	30	interdependent	interdependent	ADJ
ajis02-88	323	31	processes	process	NOUN
ajis02-88	323	32	and	and	CCONJ
ajis02-88	323	33	practices	practice	NOUN
ajis02-88	323	34	.	.	PUNCT
ajis02-88	324	1	further	further	ADJ
ajis02-88	324	2	research	research	NOUN
ajis02-88	324	3	is	be	AUX
ajis02-88	324	4	required	require	VERB
ajis02-88	324	5	to	to	PART
ajis02-88	324	6	model	model	VERB
ajis02-88	324	7	these	these	DET
ajis02-88	324	8	interdependencies	interdependency	NOUN
ajis02-88	324	9	.	.	PUNCT
ajis02-88	325	1	success	success	NOUN
ajis02-88	325	2	factors	factor	NOUN
ajis02-88	325	3	may	may	AUX
ajis02-88	325	4	vary	vary	VERB
ajis02-88	325	5	with	with	ADP
ajis02-88	325	6	the	the	DET
ajis02-88	325	7	product	product	NOUN
ajis02-88	325	8	line	line	NOUN
ajis02-88	325	9	and	and	CCONJ
ajis02-88	325	10	the	the	DET
ajis02-88	325	11	channel	channel	NOUN
ajis02-88	325	12	mix	mix	NOUN
ajis02-88	325	13	,	,	PUNCT
ajis02-88	325	14	buywell	buywell	NOUN
ajis02-88	325	15	sell	sell	VERB
ajis02-88	325	16	mainly	mainly	ADV
ajis02-88	325	17	experience	experience	NOUN
ajis02-88	325	18	goods	good	NOUN
ajis02-88	325	19	,	,	PUNCT
ajis02-88	325	20	and	and	CCONJ
ajis02-88	325	21	the	the	DET
ajis02-88	325	22	majority	majority	NOUN
ajis02-88	325	23	of	of	ADP
ajis02-88	325	24	their	their	PRON
ajis02-88	325	25	products	product	NOUN
ajis02-88	325	26	are	be	AUX
ajis02-88	325	27	sold	sell	VERB
ajis02-88	325	28	through	through	ADP
ajis02-88	325	29	remote	remote	ADJ
ajis02-88	325	30	channels	channel	NOUN
ajis02-88	325	31	.	.	PUNCT
ajis02-88	326	1	ajis	ajis	AUX
ajis02-88	326	2	volume	volume	VERB
ajis02-88	326	3	12	12	NUM
ajis02-88	326	4	no	no	NOUN
ajis02-88	326	5	.	.	NOUN
ajis02-88	326	6	2	2	NUM
ajis02-88	326	7	may	may	PROPN
ajis02-88	326	8	2005	2005	NUM
ajis02-88	326	9	161	161	NUM
ajis02-88	326	10	table	table	NOUN
ajis02-88	326	11	1	1	NUM
ajis02-88	326	12	:	:	PUNCT
ajis02-88	326	13	summary	summary	NOUN
ajis02-88	326	14	of	of	ADP
ajis02-88	326	15	success	success	NOUN
ajis02-88	326	16	factor	factor	NOUN
ajis02-88	326	17	elements	element	NOUN
ajis02-88	326	18	success	success	NOUN
ajis02-88	326	19	factor	factor	NOUN
ajis02-88	326	20	sources	source	NOUN
ajis02-88	326	21	strategies	strategy	NOUN
ajis02-88	326	22	that	that	PRON
ajis02-88	326	23	confirm	confirm	VERB
ajis02-88	326	24	existing	exist	VERB
ajis02-88	326	25	theory	theory	NOUN
ajis02-88	326	26	strategies	strategy	NOUN
ajis02-88	326	27	that	that	PRON
ajis02-88	326	28	challenge	challenge	VERB
ajis02-88	326	29	or	or	CCONJ
ajis02-88	326	30	extend	extend	VERB
ajis02-88	326	31	existing	exist	VERB
ajis02-88	326	32	theory	theory	NOUN
ajis02-88	326	33	confirmation	confirmation	NOUN
ajis02-88	326	34	of	of	ADP
ajis02-88	326	35	existing	exist	VERB
ajis02-88	326	36	theory	theory	NOUN
ajis02-88	326	37	functional	functional	ADJ
ajis02-88	326	38	integration	integration	NOUN
ajis02-88	326	39	barua	barua	PROPN
ajis02-88	326	40	,	,	PUNCT
ajis02-88	326	41	konana	konana	PROPN
ajis02-88	326	42	,	,	PUNCT
ajis02-88	326	43	whinston	whinston	PROPN
ajis02-88	326	44	&	&	CCONJ
ajis02-88	326	45	yin	yin	PROPN
ajis02-88	326	46	(	(	PUNCT
ajis02-88	326	47	2001	2001	NUM
ajis02-88	326	48	)	)	PUNCT
ajis02-88	326	49	;	;	PUNCT
ajis02-88	326	50	ghoshal	ghoshal	PROPN
ajis02-88	326	51	&	&	CCONJ
ajis02-88	326	52	gratton	gratton	PROPN
ajis02-88	326	53	(	(	PUNCT
ajis02-88	326	54	2002	2002	NUM
ajis02-88	326	55	)	)	PUNCT
ajis02-88	326	56	;	;	PUNCT
ajis02-88	326	57	goersch	goersch	NOUN
ajis02-88	326	58	(	(	PUNCT
ajis02-88	326	59	2002	2002	NUM
ajis02-88	326	60	)	)	PUNCT
ajis02-88	326	61	;	;	PUNCT
ajis02-88	326	62	gulati	gulati	PROPN
ajis02-88	326	63	&	&	CCONJ
ajis02-88	326	64	garino	garino	PROPN
ajis02-88	326	65	(	(	PUNCT
ajis02-88	326	66	2000	2000	NUM
ajis02-88	326	67	)	)	PUNCT
ajis02-88	326	68	;	;	PUNCT
ajis02-88	326	69	lee	lee	PROPN
ajis02-88	326	70	(	(	PUNCT
ajis02-88	326	71	2001	2001	NUM
ajis02-88	326	72	)	)	PUNCT
ajis02-88	326	73	;	;	PUNCT
ajis02-88	326	74	schoenbachler	schoenbachler	PROPN
ajis02-88	326	75	&	&	CCONJ
ajis02-88	326	76	gordon	gordon	PROPN
ajis02-88	326	77	(	(	PUNCT
ajis02-88	326	78	2002	2002	NUM
ajis02-88	326	79	)	)	PUNCT
ajis02-88	326	80	;	;	PUNCT
ajis02-88	326	81	steinfield	steinfield	PROPN
ajis02-88	326	82	(	(	PUNCT
ajis02-88	326	83	2002	2002	NUM
ajis02-88	326	84	)	)	PUNCT
ajis02-88	326	85	;	;	PUNCT
ajis02-88	326	86	westerman	westerman	PROPN
ajis02-88	326	87	(	(	PUNCT
ajis02-88	326	88	2002	2002	NUM
ajis02-88	326	89	)	)	PUNCT
ajis02-88	326	90	;	;	PUNCT
ajis02-88	326	91	willcocks	willcock	NOUN
ajis02-88	326	92	&	&	CCONJ
ajis02-88	326	93	plant	plant	PROPN
ajis02-88	326	94	(	(	PUNCT
ajis02-88	326	95	2001	2001	NUM
ajis02-88	326	96	)	)	PUNCT
ajis02-88	326	97	.	.	PUNCT
ajis02-88	327	1	shared	share	VERB
ajis02-88	327	2	organisational	organisational	ADJ
ajis02-88	327	3	functions	function	NOUN
ajis02-88	327	4	shared	share	VERB
ajis02-88	327	5	identity	identity	NOUN
ajis02-88	327	6	and	and	CCONJ
ajis02-88	327	7	meaning	mean	VERB
ajis02-88	327	8	none	none	NOUN
ajis02-88	327	9	channel	channel	NOUN
ajis02-88	327	10	synergy	synergy	NOUN
ajis02-88	327	11	goersch	goersch	NOUN
ajis02-88	327	12	(	(	PUNCT
ajis02-88	327	13	2002	2002	NUM
ajis02-88	327	14	)	)	PUNCT
ajis02-88	327	15	;	;	PUNCT
ajis02-88	327	16	kaufman	kaufman	PROPN
ajis02-88	327	17	-	-	PUNCT
ajis02-88	327	18	scarborough	scarborough	PROPN
ajis02-88	327	19	&	&	CCONJ
ajis02-88	327	20	lindquist	lindquist	PROPN
ajis02-88	327	21	(	(	PUNCT
ajis02-88	327	22	2002	2002	NUM
ajis02-88	327	23	)	)	PUNCT
ajis02-88	327	24	;	;	PUNCT
ajis02-88	327	25	schoenbachler	schoenbachler	PROPN
ajis02-88	327	26	&	&	CCONJ
ajis02-88	327	27	gordon	gordon	PROPN
ajis02-88	327	28	(	(	PUNCT
ajis02-88	327	29	2002	2002	NUM
ajis02-88	327	30	)	)	PUNCT
ajis02-88	327	31	;	;	PUNCT
ajis02-88	327	32	porter	porter	NOUN
ajis02-88	327	33	(	(	PUNCT
ajis02-88	327	34	2001	2001	NUM
ajis02-88	327	35	)	)	PUNCT
ajis02-88	327	36	;	;	PUNCT
ajis02-88	327	37	reardon	reardon	PROPN
ajis02-88	327	38	&	&	CCONJ
ajis02-88	327	39	mccorkle	mccorkle	PROPN
ajis02-88	327	40	(	(	PUNCT
ajis02-88	327	41	2002	2002	NUM
ajis02-88	327	42	)	)	PUNCT
ajis02-88	327	43	;	;	PUNCT
ajis02-88	327	44	simons	simon	NOUN
ajis02-88	327	45	(	(	PUNCT
ajis02-88	327	46	2001	2001	NUM
ajis02-88	327	47	)	)	PUNCT
ajis02-88	327	48	;	;	PUNCT
ajis02-88	327	49	steinfield	steinfield	NOUN
ajis02-88	327	50	(	(	PUNCT
ajis02-88	327	51	2002	2002	NUM
ajis02-88	327	52	)	)	PUNCT
ajis02-88	327	53	.	.	PUNCT
ajis02-88	328	1	seamlessness	seamlessness	NOUN
ajis02-88	328	2	of	of	ADP
ajis02-88	328	3	experience	experience	NOUN
ajis02-88	328	4	consistent	consistent	ADJ
ajis02-88	328	5	pricing	pricing	NOUN
ajis02-88	328	6	none	none	NOUN
ajis02-88	328	7	brand	brand	NOUN
ajis02-88	328	8	management	management	NOUN
ajis02-88	328	9	bitner	bitner	NOUN
ajis02-88	328	10	et	et	PROPN
ajis02-88	328	11	al	al	PROPN
ajis02-88	328	12	(	(	PUNCT
ajis02-88	328	13	2002	2002	NUM
ajis02-88	328	14	)	)	PUNCT
ajis02-88	328	15	,	,	PUNCT
ajis02-88	328	16	goersch	goersch	NOUN
ajis02-88	328	17	,	,	PUNCT
ajis02-88	328	18	2002	2002	NUM
ajis02-88	328	19	;	;	PUNCT
ajis02-88	328	20	kocas	kocas	NOUN
ajis02-88	328	21	(	(	PUNCT
ajis02-88	328	22	2003	2003	NUM
ajis02-88	328	23	)	)	PUNCT
ajis02-88	328	24	;	;	PUNCT
ajis02-88	328	25	schoenbachler	schoenbachler	PROPN
ajis02-88	328	26	&	&	CCONJ
ajis02-88	328	27	gordon	gordon	PROPN
ajis02-88	328	28	,	,	PUNCT
ajis02-88	328	29	(	(	PUNCT
ajis02-88	328	30	2002	2002	NUM
ajis02-88	328	31	)	)	PUNCT
ajis02-88	328	32	;	;	PUNCT
ajis02-88	328	33	willcocks	willcock	NOUN
ajis02-88	328	34	&	&	CCONJ
ajis02-88	328	35	plant	plant	PROPN
ajis02-88	328	36	(	(	PUNCT
ajis02-88	328	37	2001	2001	NUM
ajis02-88	328	38	)	)	PUNCT
ajis02-88	328	39	.	.	PUNCT
ajis02-88	329	1	brand	brand	NOUN
ajis02-88	329	2	attribute	attribute	NOUN
ajis02-88	329	3	leverage	leverage	NOUN
ajis02-88	329	4	consistent	consistent	ADJ
ajis02-88	329	5	brand	brand	NOUN
ajis02-88	329	6	image	image	NOUN
ajis02-88	329	7	service	service	NOUN
ajis02-88	329	8	delivery	delivery	NOUN
ajis02-88	329	9	track	track	NOUN
ajis02-88	329	10	record	record	NOUN
ajis02-88	329	11	none	none	NOUN
ajis02-88	329	12	challenges	challenge	NOUN
ajis02-88	329	13	or	or	CCONJ
ajis02-88	329	14	extensions	extension	NOUN
ajis02-88	329	15	to	to	ADP
ajis02-88	329	16	existing	exist	VERB
ajis02-88	329	17	theory	theory	NOUN
ajis02-88	329	18	information	information	NOUN
ajis02-88	329	19	management	management	PROPN
ajis02-88	329	20	barua	barua	PROPN
ajis02-88	329	21	,	,	PUNCT
ajis02-88	329	22	konana	konana	PROPN
ajis02-88	329	23	,	,	PUNCT
ajis02-88	329	24	whinston	whinston	PROPN
ajis02-88	329	25	&	&	CCONJ
ajis02-88	329	26	yin	yin	PROPN
ajis02-88	329	27	(	(	PUNCT
ajis02-88	329	28	2001	2001	NUM
ajis02-88	329	29	)	)	PUNCT
ajis02-88	329	30	;	;	PUNCT
ajis02-88	329	31	goersch	goersch	NOUN
ajis02-88	329	32	,	,	PUNCT
ajis02-88	329	33	2002	2002	NUM
ajis02-88	329	34	)	)	PUNCT
ajis02-88	329	35	;	;	PUNCT
ajis02-88	329	36	lee	lee	PROPN
ajis02-88	329	37	et	et	PROPN
ajis02-88	329	38	al	al	PROPN
ajis02-88	329	39	(	(	PUNCT
ajis02-88	329	40	2001	2001	NUM
ajis02-88	329	41	)	)	PUNCT
ajis02-88	329	42	;	;	PUNCT
ajis02-88	329	43	weill	weill	PROPN
ajis02-88	329	44	&	&	CCONJ
ajis02-88	329	45	vitale	vitale	PROPN
ajis02-88	329	46	(	(	PUNCT
ajis02-88	329	47	2002	2002	NUM
ajis02-88	329	48	)	)	PUNCT
ajis02-88	329	49	;	;	PUNCT
ajis02-88	329	50	willcocks	willcock	NOUN
ajis02-88	329	51	&	&	CCONJ
ajis02-88	329	52	plant	plant	PROPN
ajis02-88	329	53	(	(	PUNCT
ajis02-88	329	54	2001	2001	NUM
ajis02-88	329	55	)	)	PUNCT
ajis02-88	329	56	;	;	PUNCT
ajis02-88	329	57	zettelmeyer	zettelmeyer	PROPN
ajis02-88	329	58	(	(	PUNCT
ajis02-88	329	59	2000	2000	NUM
ajis02-88	329	60	)	)	PUNCT
ajis02-88	329	61	.	.	PUNCT
ajis02-88	330	1	data	datum	NOUN
ajis02-88	330	2	integrity	integrity	NOUN
ajis02-88	330	3	systems	system	NOUN
ajis02-88	330	4	integration	integration	NOUN
ajis02-88	330	5	ability	ability	NOUN
ajis02-88	330	6	to	to	PART
ajis02-88	330	7	identify	identify	VERB
ajis02-88	330	8	face	face	NOUN
ajis02-88	330	9	-	-	PUNCT
ajis02-88	330	10	toface	toface	NOUN
ajis02-88	330	11	shoppers	shopper	NOUN
ajis02-88	330	12	and	and	CCONJ
ajis02-88	330	13	integrate	integrate	VERB
ajis02-88	330	14	with	with	ADP
ajis02-88	330	15	data	datum	NOUN
ajis02-88	330	16	from	from	ADP
ajis02-88	330	17	other	other	ADJ
ajis02-88	330	18	channels	channel	NOUN
ajis02-88	330	19	integration	integration	NOUN
ajis02-88	330	20	of	of	ADP
ajis02-88	330	21	qualitative	qualitative	ADJ
ajis02-88	330	22	and	and	CCONJ
ajis02-88	330	23	quantitative	quantitative	ADJ
ajis02-88	330	24	data	datum	NOUN
ajis02-88	330	25	about	about	ADP
ajis02-88	330	26	customers	customer	NOUN
ajis02-88	330	27	logistics	logistics	PROPN
ajis02-88	330	28	lee	lee	PROPN
ajis02-88	330	29	&	&	CCONJ
ajis02-88	330	30	whang	whang	PROPN
ajis02-88	330	31	(	(	PUNCT
ajis02-88	330	32	2001	2001	NUM
ajis02-88	330	33	)	)	PUNCT
ajis02-88	330	34	;	;	PUNCT
ajis02-88	331	1	pyke	pyke	NOUN
ajis02-88	331	2	,	,	PUNCT
ajis02-88	331	3	johnson	johnson	PROPN
ajis02-88	331	4	&	&	CCONJ
ajis02-88	331	5	desmond	desmond	PROPN
ajis02-88	331	6	(	(	PUNCT
ajis02-88	331	7	2001	2001	NUM
ajis02-88	331	8	)	)	PUNCT
ajis02-88	331	9	.	.	PUNCT
ajis02-88	332	1	ability	ability	NOUN
ajis02-88	332	2	to	to	PART
ajis02-88	332	3	process	process	VERB
ajis02-88	332	4	orders	order	NOUN
ajis02-88	332	5	from	from	ADP
ajis02-88	332	6	multiple	multiple	ADJ
ajis02-88	332	7	sources	source	NOUN
ajis02-88	332	8	partnership	partnership	NOUN
ajis02-88	332	9	with	with	ADP
ajis02-88	332	10	postal	postal	ADJ
ajis02-88	332	11	services	service	NOUN
ajis02-88	332	12	provider	provider	NOUN
ajis02-88	332	13	leveraging	leverage	VERB
ajis02-88	332	14	logistics	logistic	NOUN
ajis02-88	332	15	capability	capability	NOUN
ajis02-88	332	16	to	to	PART
ajis02-88	332	17	create	create	VERB
ajis02-88	332	18	alliances	alliance	NOUN
ajis02-88	332	19	and	and	CCONJ
ajis02-88	332	20	growth	growth	NOUN
ajis02-88	332	21	active	active	ADJ
ajis02-88	332	22	management	management	NOUN
ajis02-88	332	23	of	of	ADP
ajis02-88	332	24	returns	return	NOUN
ajis02-88	332	25	and	and	CCONJ
ajis02-88	332	26	return	return	VERB
ajis02-88	332	27	rate	rate	NOUN
ajis02-88	332	28	ajis	ajis	AUX
ajis02-88	332	29	volume	volume	VERB
ajis02-88	332	30	12	12	NUM
ajis02-88	332	31	no	no	NOUN
ajis02-88	332	32	.	.	NOUN
ajis02-88	332	33	2	2	NUM
ajis02-88	332	34	may	may	PROPN
ajis02-88	332	35	2005	2005	NUM
ajis02-88	332	36	162	162	NUM
ajis02-88	332	37	customer	customer	NOUN
ajis02-88	332	38	management	management	NOUN
ajis02-88	332	39	barua	barua	PROPN
ajis02-88	332	40	,	,	PUNCT
ajis02-88	332	41	konana	konana	PROPN
ajis02-88	332	42	,	,	PUNCT
ajis02-88	332	43	whinston	whinston	PROPN
ajis02-88	332	44	&	&	CCONJ
ajis02-88	332	45	yin	yin	PROPN
ajis02-88	332	46	(	(	PUNCT
ajis02-88	332	47	2001	2001	NUM
ajis02-88	332	48	)	)	PUNCT
ajis02-88	332	49	;	;	PUNCT
ajis02-88	333	1	lee	lee	PROPN
ajis02-88	333	2	(	(	PUNCT
ajis02-88	333	3	2001	2001	NUM
ajis02-88	333	4	)	)	PUNCT
ajis02-88	333	5	;	;	PUNCT
ajis02-88	333	6	kaufman	kaufman	PROPN
ajis02-88	333	7	-	-	PUNCT
ajis02-88	333	8	scarborough	scarborough	PROPN
ajis02-88	333	9	&	&	CCONJ
ajis02-88	333	10	lindquist	lindquist	PROPN
ajis02-88	333	11	(	(	PUNCT
ajis02-88	333	12	2002	2002	NUM
ajis02-88	333	13	)	)	PUNCT
ajis02-88	333	14	;	;	PUNCT
ajis02-88	333	15	schoenbachler	schoenbachler	PROPN
ajis02-88	333	16	&	&	CCONJ
ajis02-88	333	17	gordon	gordon	PROPN
ajis02-88	333	18	(	(	PUNCT
ajis02-88	333	19	2002	2002	NUM
ajis02-88	333	20	)	)	PUNCT
ajis02-88	333	21	;	;	PUNCT
ajis02-88	333	22	simons	simon	NOUN
ajis02-88	333	23	(	(	PUNCT
ajis02-88	333	24	2001	2001	NUM
ajis02-88	333	25	)	)	PUNCT
ajis02-88	333	26	;	;	PUNCT
ajis02-88	333	27	willcocks	willcock	NOUN
ajis02-88	333	28	&	&	CCONJ
ajis02-88	333	29	plant	plant	PROPN
ajis02-88	333	30	(	(	PUNCT
ajis02-88	333	31	2001	2001	NUM
ajis02-88	333	32	)	)	PUNCT
ajis02-88	333	33	.	.	PUNCT
ajis02-88	334	1	customer	customer	NOUN
ajis02-88	334	2	service	service	NOUN
ajis02-88	334	3	customer	customer	NOUN
ajis02-88	334	4	information	information	NOUN
ajis02-88	334	5	processing	process	VERB
ajis02-88	334	6	timely	timely	ADJ
ajis02-88	334	7	response	response	NOUN
ajis02-88	334	8	to	to	ADP
ajis02-88	334	9	e	e	NOUN
ajis02-88	334	10	-	-	NOUN
ajis02-88	334	11	mail	mail	NOUN
ajis02-88	334	12	remote	remote	ADJ
ajis02-88	334	13	personalised	personalised	ADJ
ajis02-88	334	14	merchandising	merchandising	NOUN
ajis02-88	334	15	empowered	empower	VERB
ajis02-88	334	16	customer	customer	NOUN
ajis02-88	334	17	management	management	NOUN
ajis02-88	334	18	“	"	PUNCT
ajis02-88	334	19	virtuous	virtuous	ADJ
ajis02-88	334	20	circle	circle	NOUN
ajis02-88	334	21	”	"	PUNCT
ajis02-88	334	22	of	of	ADP
ajis02-88	334	23	empowered	empower	VERB
ajis02-88	334	24	customer	customer	NOUN
ajis02-88	334	25	management	management	NOUN
ajis02-88	334	26	and	and	CCONJ
ajis02-88	334	27	active	active	ADJ
ajis02-88	334	28	scanning	scan	VERB
ajis02-88	334	29	new	new	ADJ
ajis02-88	334	30	insights	insight	NOUN
ajis02-88	334	31	into	into	ADP
ajis02-88	334	32	success	success	NOUN
ajis02-88	334	33	factors	factor	NOUN
ajis02-88	334	34	for	for	ADP
ajis02-88	334	35	multi	multi	ADJ
ajis02-88	334	36	-	-	ADJ
ajis02-88	334	37	channel	channel	ADJ
ajis02-88	334	38	e	e	NOUN
ajis02-88	334	39	-	-	NOUN
ajis02-88	334	40	commerce	commerce	NOUN
ajis02-88	334	41	from	from	ADP
ajis02-88	334	42	an	an	DET
ajis02-88	334	43	exemplar	exemplar	ADJ
ajis02-88	334	44	organisation	organisation	NOUN
ajis02-88	334	45	active	active	ADJ
ajis02-88	334	46	scanning	scanning	NOUN
ajis02-88	334	47	day	day	NOUN
ajis02-88	334	48	(	(	PUNCT
ajis02-88	334	49	1994	1994	NUM
ajis02-88	334	50	)	)	PUNCT
ajis02-88	334	51	;	;	PUNCT
ajis02-88	334	52	day	day	NOUN
ajis02-88	334	53	&	&	CCONJ
ajis02-88	334	54	hubbard	hubbard	PROPN
ajis02-88	334	55	(	(	PUNCT
ajis02-88	334	56	2002	2002	NUM
ajis02-88	334	57	)	)	PUNCT
ajis02-88	334	58	.	.	PUNCT
ajis02-88	335	1	active	active	ADJ
ajis02-88	335	2	scanning	scan	VERB
ajis02-88	335	3	a	a	DET
ajis02-88	335	4	centralised	centralised	ADJ
ajis02-88	335	5	contact	contact	NOUN
ajis02-88	335	6	centre	centre	NOUN
ajis02-88	335	7	providing	provide	VERB
ajis02-88	335	8	rich	rich	ADJ
ajis02-88	335	9	and	and	CCONJ
ajis02-88	335	10	intimate	intimate	ADJ
ajis02-88	335	11	personal	personal	ADJ
ajis02-88	335	12	contact	contact	NOUN
ajis02-88	335	13	supported	support	VERB
ajis02-88	335	14	by	by	ADP
ajis02-88	335	15	sophisticated	sophisticated	ADJ
ajis02-88	335	16	processes	process	NOUN
ajis02-88	335	17	to	to	PART
ajis02-88	335	18	capture	capture	VERB
ajis02-88	335	19	customer	customer	NOUN
ajis02-88	335	20	feedback	feedback	NOUN
ajis02-88	335	21	can	can	AUX
ajis02-88	335	22	provide	provide	VERB
ajis02-88	335	23	active	active	ADJ
ajis02-88	335	24	market	market	NOUN
ajis02-88	335	25	scanning	scanning	NOUN
ajis02-88	335	26	for	for	ADP
ajis02-88	335	27	a	a	DET
ajis02-88	335	28	multi	multi	ADJ
ajis02-88	335	29	-	-	ADJ
ajis02-88	335	30	channel	channel	ADJ
ajis02-88	335	31	organisation	organisation	NOUN
ajis02-88	335	32	process	process	NOUN
ajis02-88	335	33	engineering	engineer	VERB
ajis02-88	335	34	none	none	NOUN
ajis02-88	335	35	internal	internal	ADJ
ajis02-88	335	36	processes	process	NOUN
ajis02-88	335	37	to	to	PART
ajis02-88	335	38	ensure	ensure	VERB
ajis02-88	335	39	the	the	DET
ajis02-88	335	40	consistency	consistency	NOUN
ajis02-88	335	41	and	and	CCONJ
ajis02-88	335	42	veracity	veracity	NOUN
ajis02-88	335	43	of	of	ADP
ajis02-88	335	44	real	real	ADJ
ajis02-88	335	45	and	and	CCONJ
ajis02-88	335	46	virtual	virtual	ADJ
ajis02-88	335	47	experience	experience	NOUN
ajis02-88	335	48	quality	quality	NOUN
ajis02-88	335	49	internal	internal	ADJ
ajis02-88	335	50	processes	process	NOUN
ajis02-88	335	51	are	be	AUX
ajis02-88	335	52	required	require	VERB
ajis02-88	335	53	for	for	ADP
ajis02-88	335	54	multichannel	multichannel	NOUN
ajis02-88	335	55	retailing	retailing	NOUN
ajis02-88	335	56	of	of	ADP
ajis02-88	335	57	noncommodity	noncommodity	NOUN
ajis02-88	335	58	items	item	NOUN
ajis02-88	335	59	mary	mary	PROPN
ajis02-88	335	60	tate	tate	PROPN
ajis02-88	335	61	,	,	PUNCT
ajis02-88	335	62	brent	brent	PROPN
ajis02-88	335	63	coker	coker	NOUN
ajis02-88	335	64	,	,	PUNCT
ajis02-88	335	65	and	and	CCONJ
ajis02-88	335	66	beverley	beverley	PROPN
ajis02-88	335	67	hope	hope	PROPN
ajis02-88	336	1	©	©	PROPN
ajis02-88	336	2	2004	2004	NUM
ajis02-88	336	3	.	.	PUNCT
ajis02-88	337	1	the	the	DET
ajis02-88	337	2	authors	author	NOUN
ajis02-88	337	3	assign	assign	VERB
ajis02-88	337	4	to	to	ADP
ajis02-88	337	5	acis	acis	NOUN
ajis02-88	337	6	and	and	CCONJ
ajis02-88	337	7	educational	educational	ADJ
ajis02-88	337	8	and	and	CCONJ
ajis02-88	337	9	non	non	ADJ
ajis02-88	337	10	-	-	ADJ
ajis02-88	337	11	profit	profit	ADJ
ajis02-88	337	12	institutions	institution	NOUN
ajis02-88	337	13	a	a	DET
ajis02-88	337	14	non	non	ADJ
ajis02-88	337	15	-	-	ADJ
ajis02-88	337	16	exclusive	exclusive	ADJ
ajis02-88	337	17	licence	licence	NOUN
ajis02-88	337	18	to	to	PART
ajis02-88	337	19	use	use	VERB
ajis02-88	337	20	this	this	DET
ajis02-88	337	21	document	document	NOUN
ajis02-88	337	22	for	for	ADP
ajis02-88	337	23	personal	personal	ADJ
ajis02-88	337	24	use	use	NOUN
ajis02-88	337	25	and	and	CCONJ
ajis02-88	337	26	in	in	ADP
ajis02-88	337	27	courses	course	NOUN
ajis02-88	337	28	of	of	ADP
ajis02-88	337	29	instruction	instruction	NOUN
ajis02-88	337	30	provided	provide	VERB
ajis02-88	337	31	that	that	SCONJ
ajis02-88	337	32	the	the	DET
ajis02-88	337	33	article	article	NOUN
ajis02-88	337	34	is	be	AUX
ajis02-88	337	35	used	use	VERB
ajis02-88	337	36	in	in	ADP
ajis02-88	337	37	full	full	ADJ
ajis02-88	337	38	and	and	CCONJ
ajis02-88	337	39	this	this	DET
ajis02-88	337	40	copyright	copyright	NOUN
ajis02-88	337	41	statement	statement	NOUN
ajis02-88	337	42	is	be	AUX
ajis02-88	337	43	reproduced	reproduce	VERB
ajis02-88	337	44	.	.	PUNCT
ajis02-88	338	1	the	the	DET
ajis02-88	338	2	authors	author	NOUN
ajis02-88	338	3	also	also	ADV
ajis02-88	338	4	grant	grant	VERB
ajis02-88	338	5	a	a	DET
ajis02-88	338	6	non	non	ADJ
ajis02-88	338	7	-	-	ADJ
ajis02-88	338	8	exclusive	exclusive	ADJ
ajis02-88	338	9	licence	licence	NOUN
ajis02-88	338	10	to	to	ADP
ajis02-88	338	11	acis	acis	PROPN
ajis02-88	338	12	to	to	PART
ajis02-88	338	13	publish	publish	VERB
ajis02-88	338	14	this	this	DET
ajis02-88	338	15	document	document	NOUN
ajis02-88	338	16	in	in	ADP
ajis02-88	338	17	full	full	ADJ
ajis02-88	338	18	in	in	ADP
ajis02-88	338	19	the	the	DET
ajis02-88	338	20	conference	conference	NOUN
ajis02-88	338	21	papers	paper	NOUN
ajis02-88	338	22	and	and	CCONJ
ajis02-88	338	23	proceedings	proceeding	NOUN
ajis02-88	338	24	.	.	PUNCT
ajis02-88	339	1	those	those	DET
ajis02-88	339	2	documents	document	NOUN
ajis02-88	339	3	may	may	AUX
ajis02-88	339	4	be	be	AUX
ajis02-88	339	5	published	publish	VERB
ajis02-88	339	6	on	on	ADP
ajis02-88	339	7	the	the	DET
ajis02-88	339	8	world	world	NOUN
ajis02-88	339	9	wide	wide	ADJ
ajis02-88	339	10	web	web	NOUN
ajis02-88	339	11	,	,	PUNCT
ajis02-88	339	12	cd	cd	PROPN
ajis02-88	339	13	-	-	PUNCT
ajis02-88	339	14	rom	rom	NOUN
ajis02-88	339	15	,	,	PUNCT
ajis02-88	339	16	in	in	ADP
ajis02-88	339	17	printed	print	VERB
ajis02-88	339	18	form	form	NOUN
ajis02-88	339	19	,	,	PUNCT
ajis02-88	339	20	and	and	CCONJ
ajis02-88	339	21	on	on	ADP
ajis02-88	339	22	mirror	mirror	NOUN
ajis02-88	339	23	sites	site	NOUN
ajis02-88	339	24	on	on	ADP
ajis02-88	339	25	the	the	DET
ajis02-88	339	26	world	world	NOUN
ajis02-88	339	27	wide	wide	ADJ
ajis02-88	339	28	web	web	NOUN
ajis02-88	339	29	.	.	PUNCT
ajis02-88	340	1	any	any	DET
ajis02-88	340	2	other	other	ADJ
ajis02-88	340	3	usage	usage	NOUN
ajis02-88	340	4	is	be	AUX
ajis02-88	340	5	prohibited	prohibit	VERB
ajis02-88	340	6	without	without	ADP
ajis02-88	340	7	the	the	DET
ajis02-88	340	8	express	express	ADJ
ajis02-88	340	9	permission	permission	NOUN
ajis02-88	340	10	of	of	ADP
ajis02-88	340	11	the	the	DET
ajis02-88	340	12	authors	author	NOUN
ajis02-88	340	13	.	.	PUNCT
ajis02-88	341	1	references	reference	NOUN
ajis02-88	341	2	balabanis	balabani	NOUN
ajis02-88	341	3	,	,	PUNCT
ajis02-88	341	4	g.	g.	PROPN
ajis02-88	341	5	,	,	PUNCT
ajis02-88	341	6	and	and	CCONJ
ajis02-88	341	7	reynolds	reynolds	PROPN
ajis02-88	341	8	,	,	PUNCT
ajis02-88	341	9	n.l	n.l	PROPN
ajis02-88	341	10	.	.	PUNCT
ajis02-88	342	1	"	"	PUNCT
ajis02-88	342	2	consumer	consumer	NOUN
ajis02-88	342	3	attitudes	attitude	NOUN
ajis02-88	342	4	towards	towards	ADP
ajis02-88	342	5	multi	multi	ADJ
ajis02-88	342	6	-	-	ADJ
ajis02-88	342	7	channel	channel	ADJ
ajis02-88	342	8	retailer	retailer	NOUN
ajis02-88	342	9	's	's	PART
ajis02-88	342	10	web	web	NOUN
ajis02-88	342	11	sites	site	NOUN
ajis02-88	342	12	:	:	PUNCT
ajis02-88	342	13	the	the	DET
ajis02-88	342	14	role	role	NOUN
ajis02-88	342	15	on	on	ADP
ajis02-88	342	16	involvement	involvement	NOUN
ajis02-88	342	17	,	,	PUNCT
ajis02-88	342	18	brand	brand	NOUN
ajis02-88	342	19	attitude	attitude	NOUN
ajis02-88	342	20	,	,	PUNCT
ajis02-88	342	21	internet	internet	NOUN
ajis02-88	342	22	knowlege	knowlege	NOUN
ajis02-88	342	23	and	and	CCONJ
ajis02-88	342	24	visit	visit	VERB
ajis02-88	342	25	duration	duration	NOUN
ajis02-88	342	26	,	,	PUNCT
ajis02-88	342	27	"	"	PUNCT
ajis02-88	342	28	journal	journal	NOUN
ajis02-88	342	29	of	of	ADP
ajis02-88	342	30	business	business	NOUN
ajis02-88	342	31	strategies	strategy	NOUN
ajis02-88	342	32	(	(	PUNCT
ajis02-88	342	33	18:2	18:2	NUM
ajis02-88	342	34	)	)	PUNCT
ajis02-88	342	35	2001	2001	NUM
ajis02-88	342	36	.	.	PUNCT
ajis02-88	343	1	barua	barua	PROPN
ajis02-88	343	2	,	,	PUNCT
ajis02-88	343	3	a.	a.	PROPN
ajis02-88	343	4	,	,	PUNCT
ajis02-88	343	5	konana	konana	PROPN
ajis02-88	343	6	,	,	PUNCT
ajis02-88	343	7	p.	p.	NOUN
ajis02-88	343	8	,	,	PUNCT
ajis02-88	343	9	whinston	whinston	NOUN
ajis02-88	343	10	,	,	PUNCT
ajis02-88	343	11	a.b	a.b	PROPN
ajis02-88	343	12	.	.	PROPN
ajis02-88	343	13	,	,	PUNCT
ajis02-88	343	14	and	and	CCONJ
ajis02-88	343	15	yin	yin	PROPN
ajis02-88	343	16	,	,	PUNCT
ajis02-88	343	17	f.	f.	PROPN
ajis02-88	343	18	"	"	PUNCT
ajis02-88	343	19	driving	drive	VERB
ajis02-88	343	20	e	e	NOUN
ajis02-88	343	21	-	-	NOUN
ajis02-88	343	22	business	business	NOUN
ajis02-88	343	23	excellence	excellence	NOUN
ajis02-88	343	24	,	,	PUNCT
ajis02-88	343	25	"	"	PUNCT
ajis02-88	343	26	mit	mit	PROPN
ajis02-88	343	27	sloan	sloan	PROPN
ajis02-88	343	28	management	management	NOUN
ajis02-88	343	29	review	review	NOUN
ajis02-88	343	30	(	(	PUNCT
ajis02-88	343	31	43:1	43:1	NUM
ajis02-88	343	32	)	)	PUNCT
ajis02-88	343	33	2001	2001	NUM
ajis02-88	343	34	.	.	PUNCT
ajis02-88	344	1	bitner	bitner	PROPN
ajis02-88	344	2	,	,	PUNCT
ajis02-88	344	3	m.j	m.j	PROPN
ajis02-88	344	4	.	.	PROPN
ajis02-88	344	5	,	,	PUNCT
ajis02-88	344	6	brown	brown	PROPN
ajis02-88	344	7	,	,	PUNCT
ajis02-88	344	8	s.	s.	PROPN
ajis02-88	344	9	,	,	PUNCT
ajis02-88	344	10	and	and	CCONJ
ajis02-88	344	11	meuter	meuter	NOUN
ajis02-88	344	12	,	,	PUNCT
ajis02-88	344	13	m.l	m.l	PROPN
ajis02-88	344	14	.	.	PUNCT
ajis02-88	345	1	"	"	PUNCT
ajis02-88	345	2	technology	technology	NOUN
ajis02-88	345	3	infusion	infusion	NOUN
ajis02-88	345	4	in	in	ADP
ajis02-88	345	5	service	service	NOUN
ajis02-88	345	6	encounters	encounter	NOUN
ajis02-88	345	7	,	,	PUNCT
ajis02-88	345	8	"	"	PUNCT
ajis02-88	345	9	in	in	ADP
ajis02-88	345	10	:	:	PUNCT
ajis02-88	345	11	academy	academy	NOUN
ajis02-88	345	12	of	of	ADP
ajis02-88	345	13	marketing	marketing	PROPN
ajis02-88	345	14	science	science	NOUN
ajis02-88	345	15	journal	journal	NOUN
ajis02-88	345	16	,	,	PUNCT
ajis02-88	345	17	2000	2000	NUM
ajis02-88	345	18	.	.	PUNCT
ajis02-88	346	1	bitner	bitner	PROPN
ajis02-88	346	2	,	,	PUNCT
ajis02-88	346	3	m.j	m.j	PROPN
ajis02-88	346	4	.	.	PROPN
ajis02-88	346	5	,	,	PUNCT
ajis02-88	346	6	ostrom	ostrom	PROPN
ajis02-88	346	7	,	,	PUNCT
ajis02-88	346	8	a.l	a.l	PROPN
ajis02-88	346	9	.	.	PROPN
ajis02-88	346	10	,	,	PUNCT
ajis02-88	346	11	and	and	CCONJ
ajis02-88	346	12	meuter	meuter	NOUN
ajis02-88	346	13	,	,	PUNCT
ajis02-88	346	14	m.l	m.l	PROPN
ajis02-88	346	15	.	.	PUNCT
ajis02-88	347	1	"	"	PUNCT
ajis02-88	347	2	implementing	implement	VERB
ajis02-88	347	3	successful	successful	ADJ
ajis02-88	347	4	self	self	NOUN
ajis02-88	347	5	-	-	PUNCT
ajis02-88	347	6	service	service	NOUN
ajis02-88	347	7	technologies	technology	NOUN
ajis02-88	347	8	,	,	PUNCT
ajis02-88	347	9	"	"	PUNCT
ajis02-88	347	10	academy	academy	NOUN
ajis02-88	347	11	of	of	ADP
ajis02-88	347	12	management	management	NOUN
ajis02-88	347	13	executive	executive	NOUN
ajis02-88	347	14	(	(	PUNCT
ajis02-88	347	15	16:4	16:4	NUM
ajis02-88	347	16	)	)	PUNCT
ajis02-88	347	17	2002	2002	NUM
ajis02-88	347	18	.	.	PUNCT
ajis02-88	348	1	day	day	NOUN
ajis02-88	348	2	,	,	PUNCT
ajis02-88	348	3	g.s	g.s	PROPN
ajis02-88	348	4	.	.	PUNCT
ajis02-88	349	1	"	"	PUNCT
ajis02-88	349	2	the	the	DET
ajis02-88	349	3	capabilities	capability	NOUN
ajis02-88	349	4	of	of	ADP
ajis02-88	349	5	market	market	NOUN
ajis02-88	349	6	driven	drive	VERB
ajis02-88	349	7	organisations	organisation	NOUN
ajis02-88	349	8	,	,	PUNCT
ajis02-88	349	9	"	"	PUNCT
ajis02-88	349	10	journal	journal	NOUN
ajis02-88	349	11	of	of	ADP
ajis02-88	349	12	marketing	marketing	NOUN
ajis02-88	349	13	management	management	NOUN
ajis02-88	349	14	(	(	PUNCT
ajis02-88	349	15	58:4	58:4	NOUN
ajis02-88	349	16	)	)	PUNCT
ajis02-88	349	17	1994	1994	NUM
ajis02-88	349	18	.	.	PUNCT
ajis02-88	350	1	day	day	NOUN
ajis02-88	350	2	,	,	PUNCT
ajis02-88	350	3	g.s	g.s	PROPN
ajis02-88	350	4	.	.	PROPN
ajis02-88	350	5	,	,	PUNCT
ajis02-88	350	6	and	and	CCONJ
ajis02-88	350	7	hubbard	hubbard	PROPN
ajis02-88	350	8	,	,	PUNCT
ajis02-88	350	9	k.j	k.j	PROPN
ajis02-88	350	10	.	.	PUNCT
ajis02-88	351	1	"	"	PUNCT
ajis02-88	351	2	customer	customer	NOUN
ajis02-88	351	3	relationships	relationship	NOUN
ajis02-88	351	4	go	go	VERB
ajis02-88	351	5	digital	digital	ADJ
ajis02-88	351	6	,	,	PUNCT
ajis02-88	351	7	"	"	PUNCT
ajis02-88	351	8	business	business	NOUN
ajis02-88	351	9	strategy	strategy	NOUN
ajis02-88	351	10	review	review	NOUN
ajis02-88	351	11	(	(	PUNCT
ajis02-88	351	12	14:1	14:1	NUM
ajis02-88	351	13	)	)	PUNCT
ajis02-88	351	14	2002	2002	NUM
ajis02-88	351	15	.	.	PUNCT
ajis02-88	352	1	ajis	ajis	AUX
ajis02-88	352	2	volume	volume	VERB
ajis02-88	352	3	12	12	NUM
ajis02-88	352	4	no	no	NOUN
ajis02-88	352	5	.	.	NOUN
ajis02-88	352	6	2	2	NUM
ajis02-88	352	7	may	may	PROPN
ajis02-88	352	8	2005	2005	NUM
ajis02-88	352	9	163	163	NUM
ajis02-88	352	10	earl	earl	PROPN
ajis02-88	352	11	,	,	PUNCT
ajis02-88	352	12	m.j	m.j	PROPN
ajis02-88	352	13	.	.	PUNCT
ajis02-88	352	14	"	"	PUNCT
ajis02-88	352	15	experiences	experience	NOUN
ajis02-88	352	16	in	in	ADP
ajis02-88	352	17	strategic	strategic	ADJ
ajis02-88	352	18	information	information	NOUN
ajis02-88	352	19	systems	system	NOUN
ajis02-88	352	20	planning	planning	NOUN
ajis02-88	352	21	,	,	PUNCT
ajis02-88	352	22	"	"	PUNCT
ajis02-88	352	23	mis	mis	X
ajis02-88	352	24	quarterly	quarterly	NOUN
ajis02-88	352	25	(	(	PUNCT
ajis02-88	352	26	17:1	17:1	NUM
ajis02-88	352	27	)	)	PUNCT
ajis02-88	352	28	1993	1993	NUM
ajis02-88	352	29	.	.	PUNCT
ajis02-88	353	1	forrester	forrester	PROPN
ajis02-88	353	2	"	"	PUNCT
ajis02-88	353	3	capturing	capture	VERB
ajis02-88	353	4	cross	cross	ADJ
ajis02-88	353	5	channel	channel	NOUN
ajis02-88	353	6	dollars	dollar	NOUN
ajis02-88	353	7	,	,	PUNCT
ajis02-88	353	8	"	"	PUNCT
ajis02-88	353	9	2002	2002	NUM
ajis02-88	353	10	.	.	PUNCT
ajis02-88	354	1	ghoshal	ghoshal	NOUN
ajis02-88	354	2	,	,	PUNCT
ajis02-88	354	3	s.	s.	PROPN
ajis02-88	354	4	,	,	PUNCT
ajis02-88	354	5	and	and	CCONJ
ajis02-88	354	6	gratton	gratton	PROPN
ajis02-88	354	7	,	,	PUNCT
ajis02-88	354	8	l.	l.	PROPN
ajis02-88	354	9	"	"	PUNCT
ajis02-88	354	10	integrating	integrate	VERB
ajis02-88	354	11	the	the	DET
ajis02-88	354	12	enterprise	enterprise	NOUN
ajis02-88	354	13	,	,	PUNCT
ajis02-88	354	14	"	"	PUNCT
ajis02-88	354	15	mit	mit	PROPN
ajis02-88	354	16	sloan	sloan	PROPN
ajis02-88	354	17	management	management	NOUN
ajis02-88	354	18	review	review	NOUN
ajis02-88	354	19	(	(	PUNCT
ajis02-88	354	20	44:1	44:1	NUM
ajis02-88	354	21	)	)	PUNCT
ajis02-88	354	22	2002	2002	NUM
ajis02-88	354	23	.	.	PUNCT
ajis02-88	355	1	goersch	goersch	PROPN
ajis02-88	355	2	,	,	PUNCT
ajis02-88	355	3	d.	d.	NOUN
ajis02-88	355	4	"	"	PUNCT
ajis02-88	355	5	multi	multi	ADJ
ajis02-88	355	6	-	-	ADJ
ajis02-88	355	7	channel	channel	ADJ
ajis02-88	355	8	integration	integration	NOUN
ajis02-88	355	9	and	and	CCONJ
ajis02-88	355	10	its	its	PRON
ajis02-88	355	11	implications	implication	NOUN
ajis02-88	355	12	for	for	ADP
ajis02-88	355	13	retail	retail	ADJ
ajis02-88	355	14	web	web	NOUN
ajis02-88	355	15	-	-	NOUN
ajis02-88	355	16	sites	site	NOUN
ajis02-88	355	17	,	,	PUNCT
ajis02-88	355	18	"	"	PUNCT
ajis02-88	355	19	european	european	ADJ
ajis02-88	355	20	conference	conference	NOUN
ajis02-88	355	21	on	on	ADP
ajis02-88	355	22	information	information	NOUN
ajis02-88	355	23	systems	system	NOUN
ajis02-88	355	24	,	,	PUNCT
ajis02-88	355	25	gdansk	gdansk	PROPN
ajis02-88	355	26	,	,	PUNCT
ajis02-88	355	27	poland	poland	PROPN
ajis02-88	355	28	,	,	PUNCT
ajis02-88	355	29	2002	2002	NUM
ajis02-88	355	30	.	.	PUNCT
ajis02-88	356	1	gulati	gulati	PROPN
ajis02-88	356	2	,	,	PUNCT
ajis02-88	356	3	r.	r.	PROPN
ajis02-88	356	4	,	,	PUNCT
ajis02-88	356	5	and	and	CCONJ
ajis02-88	356	6	garino	garino	PROPN
ajis02-88	356	7	,	,	PUNCT
ajis02-88	356	8	j.	j.	PROPN
ajis02-88	356	9	"	"	PUNCT
ajis02-88	356	10	get	get	VERB
ajis02-88	356	11	the	the	DET
ajis02-88	356	12	right	right	ADJ
ajis02-88	356	13	mix	mix	NOUN
ajis02-88	356	14	of	of	ADP
ajis02-88	356	15	bricks	brick	NOUN
ajis02-88	356	16	and	and	CCONJ
ajis02-88	356	17	clicks	click	NOUN
ajis02-88	356	18	,	,	PUNCT
ajis02-88	356	19	"	"	PUNCT
ajis02-88	356	20	harvard	harvard	PROPN
ajis02-88	356	21	business	business	PROPN
ajis02-88	356	22	review	review	PROPN
ajis02-88	356	23	(	(	PUNCT
ajis02-88	356	24	78:3	78:3	NOUN
ajis02-88	356	25	)	)	PUNCT
ajis02-88	356	26	2002	2002	NUM
ajis02-88	356	27	.	.	PUNCT
ajis02-88	357	1	kaufman	kaufman	PROPN
ajis02-88	357	2	-	-	PUNCT
ajis02-88	357	3	scarborough	scarborough	PROPN
ajis02-88	357	4	,	,	PUNCT
ajis02-88	357	5	c.	c.	PROPN
ajis02-88	357	6	,	,	PUNCT
ajis02-88	357	7	and	and	CCONJ
ajis02-88	357	8	lindquist	lindquist	PROPN
ajis02-88	357	9	,	,	PUNCT
ajis02-88	357	10	j.d	j.d	PROPN
ajis02-88	357	11	.	.	PUNCT
ajis02-88	357	12	"	"	PUNCT
ajis02-88	357	13	e	e	X
ajis02-88	357	14	-	-	NOUN
ajis02-88	357	15	shopping	shopping	NOUN
ajis02-88	357	16	in	in	ADP
ajis02-88	357	17	a	a	DET
ajis02-88	357	18	multiple	multiple	ADJ
ajis02-88	357	19	-	-	PUNCT
ajis02-88	357	20	channel	channel	NOUN
ajis02-88	357	21	environment	environment	NOUN
ajis02-88	357	22	,	,	PUNCT
ajis02-88	357	23	"	"	PUNCT
ajis02-88	357	24	journal	journal	NOUN
ajis02-88	357	25	of	of	ADP
ajis02-88	357	26	consumer	consumer	NOUN
ajis02-88	357	27	marketing	marketing	NOUN
ajis02-88	357	28	(	(	PUNCT
ajis02-88	357	29	19:4	19:4	NUM
ajis02-88	357	30	)	)	PUNCT
ajis02-88	357	31	2002	2002	NUM
ajis02-88	357	32	.	.	PUNCT
ajis02-88	358	1	kocas	kocas	NOUN
ajis02-88	358	2	,	,	PUNCT
ajis02-88	358	3	c.	c.	NOUN
ajis02-88	358	4	"	"	PUNCT
ajis02-88	358	5	evolution	evolution	NOUN
ajis02-88	358	6	of	of	ADP
ajis02-88	358	7	prices	price	NOUN
ajis02-88	358	8	in	in	ADP
ajis02-88	358	9	electronic	electronic	ADJ
ajis02-88	358	10	markets	market	NOUN
ajis02-88	358	11	under	under	ADP
ajis02-88	358	12	diffusion	diffusion	NOUN
ajis02-88	358	13	of	of	ADP
ajis02-88	358	14	price	price	NOUN
ajis02-88	358	15	-	-	PUNCT
ajis02-88	358	16	comparison	comparison	NOUN
ajis02-88	358	17	shopping	shopping	NOUN
ajis02-88	358	18	,	,	PUNCT
ajis02-88	358	19	"	"	PUNCT
ajis02-88	358	20	journal	journal	NOUN
ajis02-88	358	21	of	of	ADP
ajis02-88	358	22	management	management	NOUN
ajis02-88	358	23	information	information	NOUN
ajis02-88	358	24	systems	system	NOUN
ajis02-88	358	25	(	(	PUNCT
ajis02-88	358	26	19:3	19:3	NUM
ajis02-88	358	27	)	)	PUNCT
ajis02-88	358	28	2003	2003	NUM
ajis02-88	358	29	.	.	PUNCT
ajis02-88	359	1	lee	lee	PROPN
ajis02-88	359	2	,	,	PUNCT
ajis02-88	359	3	h.l	h.l	PROPN
ajis02-88	359	4	.	.	PROPN
ajis02-88	359	5	,	,	PUNCT
ajis02-88	359	6	and	and	CCONJ
ajis02-88	359	7	whang	whang	PROPN
ajis02-88	359	8	,	,	PUNCT
ajis02-88	359	9	s.	s.	PROPN
ajis02-88	359	10	"	"	PUNCT
ajis02-88	359	11	winning	win	VERB
ajis02-88	359	12	the	the	DET
ajis02-88	359	13	last	last	ADJ
ajis02-88	359	14	mile	mile	NOUN
ajis02-88	359	15	of	of	ADP
ajis02-88	359	16	e	e	NOUN
ajis02-88	359	17	-	-	NOUN
ajis02-88	359	18	commerce	commerce	NOUN
ajis02-88	359	19	,	,	PUNCT
ajis02-88	359	20	"	"	PUNCT
ajis02-88	359	21	mit	mit	PROPN
ajis02-88	359	22	sloan	sloan	PROPN
ajis02-88	359	23	management	management	NOUN
ajis02-88	359	24	review	review	NOUN
ajis02-88	359	25	(	(	PUNCT
ajis02-88	359	26	42:4	42:4	NOUN
ajis02-88	359	27	)	)	PUNCT
ajis02-88	359	28	2001	2001	NUM
ajis02-88	359	29	,	,	PUNCT
ajis02-88	359	30	pp	pp	ADP
ajis02-88	359	31	54	54	NUM
ajis02-88	359	32	-	-	SYM
ajis02-88	359	33	62	62	NUM
ajis02-88	359	34	.	.	PUNCT
ajis02-88	360	1	porter	porter	NOUN
ajis02-88	360	2	,	,	PUNCT
ajis02-88	360	3	m.	m.	NOUN
ajis02-88	360	4	"	"	PUNCT
ajis02-88	360	5	strategy	strategy	NOUN
ajis02-88	360	6	and	and	CCONJ
ajis02-88	360	7	the	the	DET
ajis02-88	360	8	internet	internet	NOUN
ajis02-88	360	9	,	,	PUNCT
ajis02-88	360	10	"	"	PUNCT
ajis02-88	360	11	harvard	harvard	PROPN
ajis02-88	360	12	business	business	PROPN
ajis02-88	360	13	review	review	PROPN
ajis02-88	360	14	(	(	PUNCT
ajis02-88	360	15	79:3	79:3	NUM
ajis02-88	360	16	)	)	PUNCT
ajis02-88	360	17	2001	2001	NUM
ajis02-88	360	18	.	.	PUNCT
ajis02-88	361	1	pyke	pyke	NOUN
ajis02-88	361	2	,	,	PUNCT
ajis02-88	361	3	d.f	d.f	PROPN
ajis02-88	361	4	.	.	PROPN
ajis02-88	361	5	,	,	PUNCT
ajis02-88	361	6	johnson	johnson	PROPN
ajis02-88	361	7	,	,	PUNCT
ajis02-88	361	8	m.e	m.e	PROPN
ajis02-88	361	9	.	.	PROPN
ajis02-88	361	10	,	,	PUNCT
ajis02-88	361	11	and	and	CCONJ
ajis02-88	361	12	desmond	desmond	NOUN
ajis02-88	361	13	,	,	PUNCT
ajis02-88	361	14	p.	p.	NOUN
ajis02-88	361	15	"	"	PUNCT
ajis02-88	361	16	e	e	NOUN
ajis02-88	361	17	-	-	NOUN
ajis02-88	361	18	fulfillment	fulfillment	NOUN
ajis02-88	361	19	:	:	PUNCT
ajis02-88	361	20	it	it	PRON
ajis02-88	361	21	's	be	AUX
ajis02-88	361	22	harder	hard	ADJ
ajis02-88	361	23	than	than	SCONJ
ajis02-88	361	24	it	it	PRON
ajis02-88	361	25	looks	look	VERB
ajis02-88	361	26	,	,	PUNCT
ajis02-88	361	27	"	"	PUNCT
ajis02-88	361	28	supply	supply	NOUN
ajis02-88	361	29	chain	chain	NOUN
ajis02-88	361	30	management	management	NOUN
ajis02-88	361	31	review	review	NOUN
ajis02-88	361	32	(	(	PUNCT
ajis02-88	361	33	january	january	PROPN
ajis02-88	361	34	/	/	SYM
ajis02-88	361	35	february	february	PROPN
ajis02-88	361	36	)	)	PUNCT
ajis02-88	361	37	2001	2001	NUM
ajis02-88	361	38	,	,	PUNCT
ajis02-88	361	39	pp	pp	ADP
ajis02-88	361	40	26	26	NUM
ajis02-88	361	41	-	-	SYM
ajis02-88	361	42	32	32	NUM
ajis02-88	361	43	.	.	PUNCT
ajis02-88	362	1	reardon	reardon	PROPN
ajis02-88	362	2	,	,	PUNCT
ajis02-88	362	3	j.	j.	PROPN
ajis02-88	362	4	,	,	PUNCT
ajis02-88	362	5	and	and	CCONJ
ajis02-88	362	6	mccorkle	mccorkle	PROPN
ajis02-88	362	7	,	,	PUNCT
ajis02-88	362	8	d.e	d.e	PROPN
ajis02-88	362	9	.	.	PUNCT
ajis02-88	363	1	"	"	PUNCT
ajis02-88	363	2	a	a	DET
ajis02-88	363	3	consumer	consumer	NOUN
ajis02-88	363	4	model	model	NOUN
ajis02-88	363	5	for	for	ADP
ajis02-88	363	6	channel	channel	NOUN
ajis02-88	363	7	switching	switch	VERB
ajis02-88	363	8	behaviour	behaviour	NOUN
ajis02-88	363	9	,	,	PUNCT
ajis02-88	363	10	"	"	PUNCT
ajis02-88	363	11	international	international	ADJ
ajis02-88	363	12	journal	journal	NOUN
ajis02-88	363	13	of	of	ADP
ajis02-88	363	14	retailing	retailing	NOUN
ajis02-88	363	15	and	and	CCONJ
ajis02-88	363	16	distribution	distribution	NOUN
ajis02-88	363	17	management	management	NOUN
ajis02-88	363	18	(	(	PUNCT
ajis02-88	363	19	30:4	30:4	NUM
ajis02-88	363	20	)	)	PUNCT
ajis02-88	363	21	2002	2002	NUM
ajis02-88	363	22	.	.	PUNCT
ajis02-88	364	1	schneider	schneider	PROPN
ajis02-88	364	2	,	,	PUNCT
ajis02-88	364	3	g.	g.	PROPN
ajis02-88	364	4	,	,	PUNCT
ajis02-88	364	5	and	and	CCONJ
ajis02-88	364	6	perry	perry	PROPN
ajis02-88	364	7	,	,	PUNCT
ajis02-88	364	8	j.	j.	PROPN
ajis02-88	364	9	electronic	electronic	PROPN
ajis02-88	364	10	commerce	commerce	PROPN
ajis02-88	364	11	thomson	thomson	PROPN
ajis02-88	364	12	learning	learning	PROPN
ajis02-88	364	13	,	,	PUNCT
ajis02-88	364	14	boston	boston	PROPN
ajis02-88	364	15	ma	ma	PROPN
ajis02-88	364	16	,	,	PUNCT
ajis02-88	364	17	2001	2001	NUM
ajis02-88	364	18	.	.	PUNCT
ajis02-88	365	1	schoenbachler	schoenbachler	PROPN
ajis02-88	365	2	,	,	PUNCT
ajis02-88	365	3	d.d	d.d	PROPN
ajis02-88	365	4	.	.	PROPN
ajis02-88	365	5	,	,	PUNCT
ajis02-88	365	6	and	and	CCONJ
ajis02-88	365	7	gordon	gordon	PROPN
ajis02-88	365	8	,	,	PUNCT
ajis02-88	365	9	g.l	g.l	PROPN
ajis02-88	365	10	.	.	PUNCT
ajis02-88	366	1	"	"	PUNCT
ajis02-88	366	2	multi	multi	ADJ
ajis02-88	366	3	-	-	ADJ
ajis02-88	366	4	channel	channel	ADJ
ajis02-88	366	5	shopping	shopping	NOUN
ajis02-88	366	6	:	:	PUNCT
ajis02-88	366	7	understanding	understand	VERB
ajis02-88	366	8	what	what	PRON
ajis02-88	366	9	drives	drive	VERB
ajis02-88	366	10	channel	channel	NOUN
ajis02-88	366	11	choice	choice	NOUN
ajis02-88	366	12	.	.	PUNCT
ajis02-88	366	13	,	,	PUNCT
ajis02-88	366	14	"	"	PUNCT
ajis02-88	366	15	journal	journal	NOUN
ajis02-88	366	16	of	of	ADP
ajis02-88	366	17	consumer	consumer	NOUN
ajis02-88	366	18	marketing	marketing	NOUN
ajis02-88	366	19	(	(	PUNCT
ajis02-88	366	20	19:1	19:1	NUM
ajis02-88	366	21	)	)	PUNCT
ajis02-88	366	22	2002	2002	NUM
ajis02-88	366	23	,	,	PUNCT
ajis02-88	366	24	pp	pp	ADV
ajis02-88	366	25	42	42	NUM
ajis02-88	366	26	-	-	SYM
ajis02-88	366	27	53	53	NUM
ajis02-88	366	28	.	.	PUNCT
ajis02-88	367	1	shop.org	shop.org	X
ajis02-88	367	2	"	"	PUNCT
ajis02-88	367	3	the	the	DET
ajis02-88	367	4	multi	multi	ADJ
ajis02-88	367	5	-	-	ADJ
ajis02-88	367	6	channel	channel	ADJ
ajis02-88	367	7	retail	retail	ADJ
ajis02-88	367	8	report	report	NOUN
ajis02-88	367	9	2.0	2.0	NUM
ajis02-88	367	10	,	,	PUNCT
ajis02-88	367	11	"	"	PUNCT
ajis02-88	367	12	2001	2001	NUM
ajis02-88	367	13	.	.	PUNCT
ajis02-88	368	1	simons	simon	NOUN
ajis02-88	368	2	,	,	PUNCT
ajis02-88	368	3	l.p.a	l.p.a	PROPN
ajis02-88	368	4	.	.	PROPN
ajis02-88	368	5	,	,	PUNCT
ajis02-88	368	6	steinfield	steinfield	PROPN
ajis02-88	368	7	,	,	PUNCT
ajis02-88	368	8	c.	c.	NOUN
ajis02-88	368	9	,	,	PUNCT
ajis02-88	368	10	and	and	CCONJ
ajis02-88	368	11	bouwman	bouwman	NOUN
ajis02-88	368	12	,	,	PUNCT
ajis02-88	368	13	h.	h.	NOUN
ajis02-88	368	14	"	"	PUNCT
ajis02-88	368	15	strategic	strategic	ADJ
ajis02-88	368	16	position	position	NOUN
ajis02-88	368	17	of	of	ADP
ajis02-88	368	18	the	the	DET
ajis02-88	368	19	web	web	NOUN
ajis02-88	368	20	in	in	ADP
ajis02-88	368	21	a	a	DET
ajis02-88	368	22	multi	multi	ADJ
ajis02-88	368	23	-	-	ADJ
ajis02-88	368	24	channel	channel	ADJ
ajis02-88	368	25	market	market	NOUN
ajis02-88	368	26	approach	approach	NOUN
ajis02-88	368	27	,	,	PUNCT
ajis02-88	368	28	"	"	PUNCT
ajis02-88	368	29	internet	internet	NOUN
ajis02-88	368	30	research	research	NOUN
ajis02-88	368	31	:	:	PUNCT
ajis02-88	368	32	electronic	electronic	ADJ
ajis02-88	368	33	networking	networking	NOUN
ajis02-88	368	34	applications	application	NOUN
ajis02-88	368	35	and	and	CCONJ
ajis02-88	368	36	policy	policy	NOUN
ajis02-88	368	37	(	(	PUNCT
ajis02-88	368	38	12:4	12:4	NUM
ajis02-88	368	39	)	)	PUNCT
ajis02-88	368	40	2002	2002	NUM
ajis02-88	368	41	.	.	PUNCT
ajis02-88	369	1	steinfield	steinfield	PROPN
ajis02-88	369	2	,	,	PUNCT
ajis02-88	369	3	c.	c.	PROPN
ajis02-88	369	4	,	,	PUNCT
ajis02-88	369	5	bouwman	bouwman	NOUN
ajis02-88	369	6	,	,	PUNCT
ajis02-88	369	7	h.	h.	PROPN
ajis02-88	369	8	,	,	PUNCT
ajis02-88	369	9	and	and	CCONJ
ajis02-88	369	10	adelaar	adelaar	NOUN
ajis02-88	369	11	,	,	PUNCT
ajis02-88	369	12	t.	t.	NOUN
ajis02-88	369	13	"	"	PUNCT
ajis02-88	369	14	the	the	DET
ajis02-88	369	15	dynamic	dynamic	NOUN
ajis02-88	369	16	of	of	ADP
ajis02-88	369	17	click	click	VERB
ajis02-88	369	18	-	-	PUNCT
ajis02-88	369	19	and	and	CCONJ
ajis02-88	369	20	mortar	mortar	NOUN
ajis02-88	369	21	electronic	electronic	ADJ
ajis02-88	369	22	commerce	commerce	NOUN
ajis02-88	369	23	:	:	PUNCT
ajis02-88	369	24	opportunities	opportunity	NOUN
ajis02-88	369	25	and	and	CCONJ
ajis02-88	369	26	management	management	NOUN
ajis02-88	369	27	strategies	strategy	NOUN
ajis02-88	369	28	,	,	PUNCT
ajis02-88	369	29	"	"	PUNCT
ajis02-88	369	30	international	international	ADJ
ajis02-88	369	31	journal	journal	NOUN
ajis02-88	369	32	of	of	ADP
ajis02-88	369	33	electronic	electronic	ADJ
ajis02-88	369	34	commerce	commerce	NOUN
ajis02-88	369	35	(	(	PUNCT
ajis02-88	369	36	7:1	7:1	NUM
ajis02-88	369	37	)	)	PUNCT
ajis02-88	369	38	2002	2002	NUM
ajis02-88	369	39	.	.	PUNCT
ajis02-88	370	1	weill	weill	PROPN
ajis02-88	370	2	,	,	PUNCT
ajis02-88	370	3	p.	p.	NOUN
ajis02-88	370	4	,	,	PUNCT
ajis02-88	370	5	and	and	CCONJ
ajis02-88	370	6	vitale	vitale	NOUN
ajis02-88	370	7	,	,	PUNCT
ajis02-88	370	8	m.	m.	NOUN
ajis02-88	370	9	"	"	PUNCT
ajis02-88	370	10	what	what	PRON
ajis02-88	370	11	it	it	PRON
ajis02-88	370	12	infrastructure	infrastructure	NOUN
ajis02-88	370	13	capabilities	capability	NOUN
ajis02-88	370	14	are	be	AUX
ajis02-88	370	15	needed	need	VERB
ajis02-88	370	16	to	to	PART
ajis02-88	370	17	implement	implement	VERB
ajis02-88	370	18	e	e	NOUN
ajis02-88	370	19	-	-	NOUN
ajis02-88	370	20	business	business	NOUN
ajis02-88	370	21	models	model	NOUN
ajis02-88	370	22	,	,	PUNCT
ajis02-88	370	23	"	"	PUNCT
ajis02-88	370	24	mis	mis	X
ajis02-88	370	25	quarterly	quarterly	PROPN
ajis02-88	370	26	executive	executive	NOUN
ajis02-88	370	27	(	(	PUNCT
ajis02-88	370	28	1:1	1:1	NUM
ajis02-88	370	29	)	)	PUNCT
ajis02-88	370	30	2002	2002	NUM
ajis02-88	370	31	.	.	PUNCT
ajis02-88	371	1	westerman	westerman	PROPN
ajis02-88	371	2	,	,	PUNCT
ajis02-88	371	3	g.	g.	PROPN
ajis02-88	371	4	"	"	PUNCT
ajis02-88	371	5	mixing	mix	VERB
ajis02-88	371	6	bricks	brick	NOUN
ajis02-88	371	7	with	with	ADP
ajis02-88	371	8	clicks	click	NOUN
ajis02-88	371	9	:	:	PUNCT
ajis02-88	371	10	organisation	organisation	NOUN
ajis02-88	371	11	design	design	NOUN
ajis02-88	371	12	for	for	ADP
ajis02-88	371	13	busineness	busineness	NOUN
ajis02-88	371	14	-	-	PUNCT
ajis02-88	371	15	to	to	ADP
ajis02-88	371	16	-	-	PUNCT
ajis02-88	371	17	consumer	consumer	NOUN
ajis02-88	371	18	electronic	electronic	ADJ
ajis02-88	371	19	commerce	commerce	NOUN
ajis02-88	371	20	in	in	ADP
ajis02-88	371	21	incumbent	incumbent	ADJ
ajis02-88	371	22	retailers	retailer	NOUN
ajis02-88	371	23	,	,	PUNCT
ajis02-88	371	24	"	"	PUNCT
ajis02-88	371	25	international	international	ADJ
ajis02-88	371	26	conference	conference	NOUN
ajis02-88	371	27	on	on	ADP
ajis02-88	371	28	information	information	NOUN
ajis02-88	371	29	systems	system	NOUN
ajis02-88	371	30	,	,	PUNCT
ajis02-88	371	31	barcelona	barcelona	PROPN
ajis02-88	371	32	,	,	PUNCT
ajis02-88	371	33	spain	spain	PROPN
ajis02-88	371	34	,	,	PUNCT
ajis02-88	371	35	2002	2002	NUM
ajis02-88	371	36	.	.	PUNCT
ajis02-88	372	1	willcocks	willcock	NOUN
ajis02-88	372	2	,	,	PUNCT
ajis02-88	372	3	l.p	l.p	PROPN
ajis02-88	372	4	.	.	PROPN
ajis02-88	372	5	,	,	PUNCT
ajis02-88	372	6	and	and	CCONJ
ajis02-88	372	7	plant	plant	NOUN
ajis02-88	372	8	,	,	PUNCT
ajis02-88	372	9	r.	r.	PROPN
ajis02-88	372	10	"	"	PUNCT
ajis02-88	372	11	pathways	pathway	NOUN
ajis02-88	372	12	to	to	ADP
ajis02-88	372	13	e	e	NOUN
ajis02-88	372	14	-	-	NOUN
ajis02-88	372	15	business	business	NOUN
ajis02-88	372	16	leadership	leadership	NOUN
ajis02-88	372	17	:	:	PUNCT
ajis02-88	372	18	getting	get	VERB
ajis02-88	372	19	from	from	ADP
ajis02-88	372	20	bricks	brick	NOUN
ajis02-88	372	21	to	to	AUX
ajis02-88	372	22	clicks	click	NOUN
ajis02-88	372	23	,	,	PUNCT
ajis02-88	372	24	"	"	PUNCT
ajis02-88	372	25	mit	mit	VERB
ajis02-88	372	26	slaon	slaon	ADJ
ajis02-88	372	27	management	management	NOUN
ajis02-88	372	28	review	review	NOUN
ajis02-88	372	29	(	(	PUNCT
ajis02-88	372	30	42	42	NUM
ajis02-88	372	31	)	)	PUNCT
ajis02-88	372	32	2001a	2001a	NOUN
ajis02-88	372	33	.	.	PUNCT
ajis02-88	373	1	willcocks	willcock	NOUN
ajis02-88	373	2	,	,	PUNCT
ajis02-88	373	3	l.p	l.p	PROPN
ajis02-88	373	4	.	.	PROPN
ajis02-88	373	5	,	,	PUNCT
ajis02-88	373	6	and	and	CCONJ
ajis02-88	373	7	plant	plant	NOUN
ajis02-88	373	8	,	,	PUNCT
ajis02-88	373	9	r.	r.	PROPN
ajis02-88	373	10	"	"	PUNCT
ajis02-88	373	11	pathways	pathway	NOUN
ajis02-88	373	12	to	to	ADP
ajis02-88	373	13	e	e	NOUN
ajis02-88	373	14	-	-	NOUN
ajis02-88	373	15	business	business	NOUN
ajis02-88	373	16	leadership	leadership	NOUN
ajis02-88	373	17	:	:	PUNCT
ajis02-88	373	18	getting	get	VERB
ajis02-88	373	19	from	from	ADP
ajis02-88	373	20	bricks	brick	NOUN
ajis02-88	373	21	to	to	AUX
ajis02-88	373	22	clicks	click	NOUN
ajis02-88	373	23	,	,	PUNCT
ajis02-88	373	24	"	"	PUNCT
ajis02-88	373	25	mit	mit	PROPN
ajis02-88	373	26	sloan	sloan	PROPN
ajis02-88	373	27	management	management	NOUN
ajis02-88	373	28	review	review	NOUN
ajis02-88	373	29	(	(	PUNCT
ajis02-88	373	30	42	42	NUM
ajis02-88	373	31	)	)	PUNCT
ajis02-88	373	32	2001b	2001b	NUM
ajis02-88	373	33	,	,	PUNCT
ajis02-88	373	34	pp	pp	ADP
ajis02-88	373	35	50	50	NUM
ajis02-88	373	36	-	-	SYM
ajis02-88	373	37	59	59	NUM
ajis02-88	373	38	.	.	PUNCT
ajis02-88	373	39	winer	winer	NOUN
ajis02-88	373	40	,	,	PUNCT
ajis02-88	373	41	r.s	r.s	PROPN
ajis02-88	373	42	.	.	PUNCT
ajis02-88	374	1	"	"	PUNCT
ajis02-88	374	2	a	a	DET
ajis02-88	374	3	framework	framework	NOUN
ajis02-88	374	4	for	for	ADP
ajis02-88	374	5	customer	customer	NOUN
ajis02-88	374	6	relationship	relationship	NOUN
ajis02-88	374	7	management	management	NOUN
ajis02-88	374	8	,	,	PUNCT
ajis02-88	374	9	"	"	PUNCT
ajis02-88	374	10	california	california	PROPN
ajis02-88	374	11	management	management	PROPN
ajis02-88	374	12	review	review	PROPN
ajis02-88	374	13	(	(	PUNCT
ajis02-88	374	14	43:4	43:4	NUM
ajis02-88	374	15	)	)	PUNCT
ajis02-88	374	16	2001	2001	NUM
ajis02-88	374	17	,	,	PUNCT
ajis02-88	374	18	pp	pp	ADP
ajis02-88	374	19	89	89	NUM
ajis02-88	374	20	-	-	SYM
ajis02-88	374	21	104	104	NUM
ajis02-88	374	22	.	.	PUNCT
ajis02-88	375	1	yin	yin	PROPN
ajis02-88	375	2	,	,	PUNCT
ajis02-88	375	3	r.k	r.k	PROPN
ajis02-88	375	4	.	.	PROPN
ajis02-88	375	5	applications	application	NOUN
ajis02-88	375	6	of	of	ADP
ajis02-88	375	7	case	case	NOUN
ajis02-88	375	8	study	study	NOUN
ajis02-88	375	9	research	research	NOUN
ajis02-88	375	10	sage	sage	NOUN
ajis02-88	375	11	publications	publication	NOUN
ajis02-88	375	12	,	,	PUNCT
ajis02-88	375	13	thousand	thousand	NUM
ajis02-88	375	14	oaks	oak	NOUN
ajis02-88	375	15	,	,	PUNCT
ajis02-88	375	16	ca	ca	NOUN
ajis02-88	375	17	,	,	PUNCT
ajis02-88	375	18	1993	1993	NUM
ajis02-88	375	19	.	.	PUNCT
ajis02-88	376	1	zeng	zeng	PROPN
ajis02-88	376	2	,	,	PUNCT
ajis02-88	376	3	m.	m.	NOUN
ajis02-88	376	4	,	,	PUNCT
ajis02-88	376	5	and	and	CCONJ
ajis02-88	376	6	reinartz	reinartz	NOUN
ajis02-88	376	7	,	,	PUNCT
ajis02-88	376	8	w.	w.	PROPN
ajis02-88	376	9	"	"	PUNCT
ajis02-88	376	10	beyond	beyond	ADP
ajis02-88	376	11	online	online	ADJ
ajis02-88	376	12	search	search	NOUN
ajis02-88	376	13	:	:	PUNCT
ajis02-88	376	14	the	the	DET
ajis02-88	376	15	road	road	NOUN
ajis02-88	376	16	to	to	ADP
ajis02-88	376	17	profitability	profitability	NOUN
ajis02-88	376	18	,	,	PUNCT
ajis02-88	376	19	"	"	PUNCT
ajis02-88	376	20	california	california	PROPN
ajis02-88	376	21	management	management	PROPN
ajis02-88	376	22	review	review	PROPN
ajis02-88	376	23	(	(	PUNCT
ajis02-88	376	24	43:4	43:4	NUM
ajis02-88	376	25	)	)	PUNCT
ajis02-88	376	26	2003	2003	NUM
ajis02-88	376	27	.	.	PUNCT