id	keyword
ajis02-3479	process
ajis02-3479	process stories
ajis02-3479	process flexibility
ajis02-3479	business process
ajis02-3479	processes
ajis02-3479	expert
ajis02-3479	et al
ajis02-3479	research
ajis02-3479	bpm
ajis02-3479	systems
ajis02-3479	information
ajis02-3479	friction
ajis02-3479	journal
ajis02-3479	participants
ajis02-3479	thuan
ajis02-3479	exceptions