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Corresponding author:
1 National University “Odessa Law Academy”, Ukraine.
2 National University “Odessa Law Academy”, Ukraine. 
E-mail: kibik@ukr.net

DOI: https://doi.org/10.30525/2256-0742/2019-5-2-73-79

ECONOMIC AND ORGANIZATIONAL PRECONDITIONS  
FOR THE DEVELOPMENT OF AGENCY RELATIONS  

IN A CRISIS PERIOD
Sergey Kivalov1, Olha Kibik2

Abstract. The purpose of the article is the research of economic-legal and organizational principles of problem 
solution of economic agents’ functioning and implementation of activities within the system of anti-crisis measures 
in order to ensure the effective functioning of the country’s economic system. Crisis phenomena change the living 
tendencies of any economic agent. The purpose of each economic agent is to create sufficient capacity for functioning 
and development in favourable and especially in crisis conditions. In order to ensure the effective development of a 
business entity as an economic agent, the main condition is the maximization of its value by increasing the investment 
attractiveness and level of competitiveness in the domestic and foreign markets. Formation of this condition is a 
prerequisite for survival in a crisis situation and development ensuring in favourable circumstances. The elements 
of anti-crisis management should be correctly integrated into the general policy of the management system of 
economic agents at the microeconomic and macroeconomic level. The subject of the study is the functioning of 
economic agents in a crisis. Research methodology. The study is based on the use of general scientific and special-
scientific methods of scientific knowledge. The dialectical method allowed investigating the definition of agency 
relations. The method of system analysis was used to study the principles and economic and legal preconditions of 
the functioning of the anti-crisis management systems. The system-structural method helped to study basic pre-
crisis measures to develop crisis-response potential of maritime agency service. Practical implications. The article 
considers the mechanism of economic and legal provision of anti-crisis management drawing on the example 
of maritime agents. The most significant components of the transaction costs of the principal are determined. 
Value/originality. The role of maritime agents’ associations has been identified. The necessity and preconditions for 
accelerating the adaptation of the world experience of the functioning of self-regulated organizations in the field of 
the maritime agency, in order to improve the state of the majority of economic entities, is proved. The development 
of cluster forms of the organization of interaction of different participants in maritime activity was determined as 
a positive trend. The promising area for further research is the formation of a model of responsible relationships 
between economic agents of different levels in order to achieve optimal results of realization of individual and 
social economic interests at key stages of the life cycle of the economic systems functioning.

Key words: agent, agency relations, maritime agent, anti-crisis management.

JEL Classification: M19, К30, D23, R49

1. Introduction
The crisis is the functioning stage of the vast majority of 

modern economic systems of different levels. Currently, 
the crisis is the development phase of any complex 
system. The World Bank has worsened the forecast of the 
world economic growth in 2019 from 3.0% to 2.9% due 
to the increased risks of adverse factors. In the future, 
it can only reach a level of 2.8% (Worldbank, 2019). 
Such indicators simultaneously are consequences and 
prerequisites for reducing the investment activity of 
economic agents of different levels. Accordingly, many 

world experts predict a global economic crisis, which 
will definitely affect the performance indicators of the 
majority of countries. Crisis phenomena of a global level 
are particularly threatening for developing countries in 
the context of internal conflicts of the political, economic, 
and social nature. Ukraine is one of such countries, where 
the World Bank predicted GDP growth by 2.9%.

Characteristics of crisis phenomena are conditioned 
by the state of the economic system itself and the 
influence of the environmental factors. Taking into 
account the peculiarities of origin, existence, and 



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overcoming of crisis phenomena is a prerequisite for the 
survival and further development of economic agents.

At this time, there are different approaches to 
determining the essence of agents, the peculiarities 
of their functioning, the status of organizational and 
legal provision of agency activities, the role of agents in 
economic activity.

Economic agents, on the one hand, consider 
participants in economic processes that independently 
accept and implement economic decisions in the 
processes of production, distribution, exchange, and 
consumption. Accordingly, the main economic agents 
are households, business entities, and the state. The role 
and economic power of each agent are determined by 
the factors of production, which belong to him.

On the other hand, the agent is an entity that carries 
out economic activities in accordance with the rules 
determined by the principal. Agency relations develop 
in various spheres of life of modern society. There is 
an opinion that public administration is a system of 
agency relations between society and public authorities. 
Today the activities of business management agents, 
called institutional management agents, become more 
active. The problem of improving agency relations in 
corporate governance becomes relevant to corporate 
relations development. The development of modern 
macroeconomic systems is impossible without the 
presence of the developed network of agents, who have 
various functions and carry out various activities, in 
particular, business processes. International maritime 
transport is a sphere of modern economic activity, which 
is important for the development of world economic 
relations. The maritime industry has overcome 
a significant number of crises of various scales, timelines, 
consequences, etc. In addition, the majority of maritime 
businesses undergo a difficult period at this time. 
Nevertheless, over a long period, there is an increase 
in volumes of sea transportation. Maritime transport 
is a complex mechanism, an important component of 
which is the activity of maritime agents.

The development of spheres and scales of agency 
relations and activation of agency activities are definitely 
positive trends. However, amid the economic crisis, the 
level of development of agency relations and agency 
activities can have a positive and negative impact on the 
functioning of economic systems of different levels.

The basics of crisis management were the object of 
scientists’ research in the field of public administration, 
economics, law, etc.

On that particular crisis periods, the problem of 
agency relations is one on the rise among the scientists. 
So the first serious attempt of scientists to investigate 
the influence of the state of agency relations on the 
development of economic systems was made in crisis 
times of 1928. Events of the Great Depression period 
stimulated the development of the theory of agency 
relations. So the scientists A. Berle and G. Means defined 

the role of agency relations in ensuring the efficiency of 
the corporations’ functioning (Berle, Means, 1932).

O. Golovchenko, I. Malyi, L. Yemelianenko, 
I. Radionova, V. Shariy made a significant contribution 
to the study of crisis phenomena. However, it should 
be noted that crisis management aspects are separately 
investigated for enterprises, region or industry.

Most crises are caused by conflict situations.  
The operation of economic agents and agency activities 
is not an exception.

The theoretical basis of the conflicts of principals and 
agents is highlighted in the researches of such foreign 
scholars as M. Jensen, W. Meckling, M. Yermovsky, 
C. Chach. 

The works of the such Ukrainian scientists as 
O. Kotlubay (Kotlubay, 2008), N. Primachova 
(Primachova, 2014), V. Zhikhareva (Zhikhareva, 
2012), and others are devoted to the study of the 
process of formation anti-crisis management system 
on sea transport for strengthening the potential of 
development of enterprises of the maritime complex. 

Scientists from other countries P. Alderton (Alderton, 
1998), Costas Th. Grammenos (Grammenos, 2002), 
P. Kieran (Kieran, 2003), S. Kumar, J. Hoffman (Kumar, 
2002), M. Stopford (Stopford, 1988) also paid attention 
to the development anti-crisis management potential.

A special place in the system of agency activities for 
maritime states is the maritime agency service whose 
problems were studied by S. Bonyar, V. Vygovsky, 
O. Kotlubay, A. Kudyukin, L. Nikolayeva, P. Petrov.

Despite the presence of numerous scientific works, 
the problems of economic, legal, and organizational 
maintenance of effective functioning of agents in crisis 
conditions, which should be studied within the framework 
of the theory of agency relations, remain unsolved.

The purpose of the article is the research of problem-
solving principles of business entities as economic agents 
functioning and implementation of activities within the 
system of anti-crisis measures in order to ensure the 
effective functioning of the country’s economic system.

2. Presentation of the main material
The development has a cyclical nature, which causes 

periodic advent of the crisis. Nowadays the list of crises 
is significant. Thus, in theory, social crises are divided 
into economic, political, religious-spiritual, monetary, 
financial, demographic, environmental, managerial, etc. 
However, in practice, such crises mainly arise, which have 
signs of different types of crises, which makes them even 
more threatening for the future existence of the entity. 
Crises need to be foreseen. Not only crisis causes but also 
their various consequences are important. Experience 
has shown that getting out of the crisis is associated with 
negative and sometimes positive effects. On the basis of 
the absence or ineffective anti-crisis management, the 
transition of the agent’s economic system to the state of 



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the new crisis is likely, which may be even more profound 
and prolonged. Crises can cause a chain reaction.  
The above is especially relevant for the modern stage of 
the dynamic development of economic agents.

All economic agents aim at rationality but the 
possibilities of its implementation are quite limited by 
various factors. Therefore, in order to ensure effective 
functioning and sustainable development, each 
economic entity has to use anti-crisis management tools.

Anti-crisis management as a concept is actively used 
in recent decades. In our time, anti-crisis management 
is a necessary component of governance in general. The 
purpose of crisis management is to increase the level of 
efficiency of the potential usage of an economic agent 
under the condition of rhythmic functioning due to 
timely avoidance, prevention, and elimination of risks.

The development and implementation of the measures 
to prevent and to get out from crisis for economic 
agents, in particular system one, should be based on the 
national and global socio-economic systems and legal 
laws functioning.

An obstacle to overcome crisis phenomena for the 
economic agent is the lack of an effective development 
policy or if there is any – economic and legal 
preconditions for its effective implementation. Failure to 
match the interests of economic agents is a prerequisite 
for the emergence of conflict situations that increase 
the negative impact on the performance of individual 
agents and higher-level economic systems.

The economic agents of different levels should form 
the anti-crisis management systems in consideration of 
the following principles (Carlin, 2001), among which 
we consider the main such as the following: 
- the principle of legality (anti-crisis management should 
be carried out in accordance with current legislation);
- the principle of shared objectives (all measures of anti-
crisis management are implemented in order to achieve 
the goal, which should be clearly defined by the time of 
achievement, quantitative and qualitative results);
- the principle of depth (the implementation of anti-crisis 
management measures is aimed at eliminating external 
symptoms of the crisis, identifying and, if possible, 
neutralizing the factors that predetermined the crisis);
- the principle of effectiveness (sufficient level of 
effectiveness of anti-crisis management can be ensured 
on the basis of optimal use of the potential of all elements 
of the anti-crisis management system, taking into account 
the condition of constraints and, accordingly, optimizing 
the costs of financial, material, time, and other resources);
- the principle of authority and responsibility (anti-crisis 
management should be carried out by persons who have 
the appropriate rights and must be responsible for their 
actions and their consequences);
- the principle of conformity (the system of anti-crisis 
management should be developed taking into account the 
specific conditions, features of functioning, and desired 
prospects for the development of an economic agent).

Within the conditions of the crisis, it is necessary to 
increase attention to the problems of agency relations 
improvement. There is a steady increase in the number 
of economic agents that interact with other agents of 
different levels and spheres of actions. In accordance 
with the theory of agency relations, the agent is in 
a relationship of subordination with the principal. 
Agents operate actively in the areas of foreign economic 
activity, maritime business, tourism, advertising, banking, 
insurance, investing, etc. By legal reasons, contractual and 
non-negotiable agency activities are distinguished. By the 
degree of compulsory implementation of agency activities, 
it can be mandatory and optional. By the legal status of the 
agent, universal and specialized activities are distinguished. 
There are professional and unprofessional agents based 
on the principles of implementation. Under the licensing 
obligation, agency activity may be such that it requires 
a license or not. The current trend is an active reduction 
of agency activities that require the necessity of licensing.

Let’s consider the issue of economic and legal provision 
of anti-crisis management drawing on the example of 
the work of maritime agents, whose range of activities 
is significant at this time and continue to grow despite 
the obstacles. Entities providing maritime agency 
services are active participants in foreign trade activities 
engaged in the export of services and provide currency 
revenues to the state budget. At the same time, these 
companies create preconditions for the development 
of the potential of export-oriented national business 
structures, as the significant proportion of export goods 
is transported by the sea, that is, exported from seaports.

Maritime agent’s service is a commercial agency. 
The complex of ship agency services provided by the 
maritime agent to the shipowners, cargo owners, and 
consignees is the most common in seaports.

The activities of a maritime agent are often compared 
to judicial practice. In the process of maritime carriage, 
there is a conflict of interests of the shipowner, charterer, 
cargo owner, stevedoring company, port administration, 
and other involved participants.

A port agent represents and protects the interests of his 
principal, that is, he performs functions similar to lawyer 
functions. The maritime agent deal with formalities and 
actions related to the vessel’s arrival, stay, and departure, 
assists the ship’s captain in establishing contacts with 
the administration of the seaport and the captain’s 
seaport service, the owner of the maritime terminal, 
enterprises, institutions, organizations providing 
specialized services, ports operators, local authorities, 
in the supply and vessel service organizing in the port, 
draw up customs documents and cargo documents, 
etc. (Grammenos, 2002). According to the estimates 
of the international nonprofit organization FONASBA, 
which is an association of ship brokers and agents, up to 
150 individual operations are required to allow the vessel 
to enter the port, to carry out cargo operations, to depart 
and to continue with the next port, many of which 



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must be completed within a limited time (FONASBA). 
Additional time of presence of the vessel in the port of 
call related to the observance of the requirements of 
national legislation, the organization of transportation, 
etc., causes a significant increase in vessel costs and 
failure to comply with the shipping time. There are no 
two identical ports in the world, which causes differences 
in the ships’ service. Thus, the skilled work of maritime 
agents is a prerequisite for the effective operation of 
the shipowners, port operators, and a wide range of 
end consumers of transport enterprises. The maritime 
agent carries out its activities in accordance with the 
usual practice of maritime agency. In accordance with 
the customs and practice of the maritime international 
agency, the conclusion of maritime agency agreements 
is mainly carried out by telex messaging of the maritime 
agent by the shipowner to or via e-mail. In such 
notification, only the characteristics of the vessel, which 
are necessary for the payment of channel, pilotage, port, 
and other mandatory fees, are given. The mentioned 
form of the contract conclusion of maritime agency does 
not contradict the norms of the current legislation of the 
majority of the countries, in particular, Ukraine. That is, it 
is possible to conclude economic contracts in a simplified 
way by exchanging electronic letters, faxograms, etc. 
The contract is considered to be concluded upon the 
condition of reaching an agreement on the essential terms 
of the contract. The essential conditions of the agency 
agreement, in accordance with the current legislation of 
most states, is the scope, nature, and procedure for the 
agent to perform intermediary services, the rights and 
obligations of the parties, the conditions and amount of 
remuneration to the commercial agent, the validity of 
the contract, sanctions in case of violation of the terms 
of the contract, others necessary conditions specified by 
the parties (Lokotey, 2017).

The existence of the contract is not a guarantee of the 
absence of relations problems between the maritime 
agent and the principal. First of all, agents try to maximize 
the results of the implementation of their own interests, 
sometimes giving way to the interests of the client. 
Such agent’s behaviour is possible provided that there 
are problems in the legal environment, in particular, in 
the sphere of regulation of competitive relations, the 
formation of information resources, organization of 
financial flows, etc. If there is an information advantage, 
the agent may be tempted to adjust his behaviour to 
increase his own profit. As an expert, the international 
organization FONASBA has developed a set of 
standards that help to protect the interests of principals 
(Fonasba). Compliance with standards is a prerequisite 
for the optimal realization of economic interests and the 
maritime agents themselves. 

In the view of scientists and experts (Bonyar, 2016; 
Kibik, 2018), the main factors that slightly slow down 
the development of maritime agents markets in the 
developing countries, in particular in Ukraine, are: 

- the amount and length of coastal control procedures 
that compels shipowners and maritime agents to use 
corruption-based dispute settlement schemes with 
numerous representatives of the authorities;
- problems of non-compliance by maritime agents with 
the norms of professional ethics. In accordance with the 
UNCTAD Minimum Standards (adopted in 1988), the 
responsibility of maritime agents is to carry out their 
activities in good faith, which implies fairness, impartiality, 
and due diligence on the part of the maritime agent in 
order to exclude fraudulent practices (UNCTAD, 1988). 
However, each principal and each agent have their own 
economic interest. Therefore, not all maritime agents 
working in the world seaports adhere to the provisions of 
the Code of Professional Conduct. Despite the increase in 
the intensity of the competition, there are many examples 
of various methods of misleading their principals used by 
maritime agents, which adversely affects the state of the 
principals and, subsequently, the agents themselves;
- arrangement of “special” conditions of cooperation 
between the port administration and the maritime 
agent, in which the agent takes priority over the main 
interests of the port administration, which adversely 
affects the performance of duties towards the principal;
- the existence of local monopolies and arrangements 
between private owners of maritime terminals and 
business entities providing services to the maritime agency. 
Such violations of the principles of market activity do not 
comply with the provisions of the competition law;
- peculiarities of the activities of maritime agents on 
terms of deferred financing, which increases the degree 
of financial risks, especially in the context of limited 
own financial resources, high cost and complexity of 
obtaining the resources involved in crisis phenomena.

A network of agency companies in the maritime 
business has been established in Ukraine. Foreign 
companies such as ZIM, SEALAND, CMA CGM, 
MAYERSK, Chinese “COSCO”, NIEDDELLOID, 
LLOYD TRIESTINO, EVERGREEN, CMN, etc. took 
up leading positions in the Ukrainian ports in different 
times. In addition, such companies as BSGSA “Inflot”, 
SMT “Yuzhny Ltd.”, Atis Ltd., Skif Shipping LLC, 
Odemara LLC, Pacific Metropolitan Ltd., Polaris Ltd, 
Interbroker LLC, LLC “REM Shipping”, Diamant Ltd., 
Novik Ltd., and others operate in the market.

Recently, most of the national companies have 
considerably worsened their performance. Some of the 
maritime agents may be described as being in a crisis 
state. Some companies generally left the market without 
realizing a timely set of anti-crisis measures.

Agents associations that assess and control 
the companies’ professional level and provide 
a representation of the interests of agency companies 
at the international level are of particular importance 
for the prevention of crisis phenomena through the 
protection of interests. In Ukraine, in the field of ship’s 
agency service, these functions are performed by the 



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Association of Maritime Agencies of Ukraine. At the 
international level, the organization FONASBA plays an 
important role. According to world practice, an effective 
means for the prevention and resolution of crisis 
phenomena is the vigorous activity of a self-regulated 
organization. In the world practice, the state delegates its 
functions to self-regulating professional organizations 
in order to improve the market situation, overcome 
corruption, reduce the costs of public administration, 
etc. Ukraine has made the first steps in this direction. In 
order to improve the status of the majority of business 
entities, the process of world-wide experience of self-
regulated organizations adapting, in particular, in the 
field of ship’s agency service, should be accelerated.

The current trend is the development of cluster forms 
of organizing the interaction of different participants 
in business activities. In the world practice of maritime 
business, there has been observed the maritime clusters 
development at the basis of the ports, whose active 
agents are agency companies.

Rational behaviour of economic entities means that 
their purpose is to obtain the maximum end-result that 
can be achieved on the basis that they receive maximum 
income at a minimal cost. The maritime agent is not 
an exception who calculates his own remuneration 
and notes it on a disbursing account that the principal 
(shipowner) pays within a noticeable period. It is 
common practice that under favourable conditions, 
the remuneration of the maritime agent significantly 
exceeds its costs associated with the provision of 
maritime agency services. The fee for the agent’s loyalty 
to the principal is included in this interest. In crisis 
times, loyalty fees can sometimes go down significantly, 
which can lead to conflict situations.

The agent’s expenses of the principal arise as a result of 
the principal’s transfer to the agent of financial resources 
to obtain certain products. The principal also bears other 
costs, in particular, to control the activities of the agent. 
Due to certain actions of the agent to achieve the goals, 
the principal can suffer losses ( Jensen, Meckling, 1976).

In the present context, the provision of agency services 
involves the formation of principal transaction costs, 
the overestimation of which may cause the formation of 
crisis phenomena. In general, the amount of transaction 
costs can be calculated using the formula:
R R R R R R R R Rtr orm ob m l cdm contr self other= + + + + + + +−inf inf lim ,

where Rinform – information costs, which are 
determined by the need of information search, very 
poor volumes, and the level of information quality. 
As a result of the increased role and increase in the 
information resources cost, an increase in the amount 
of this component of transaction costs has recently 
been observed. Under the condition of the increasing 
level of dynamism, the complexity of economic activity 
and, accordingly, the expansion of the relations between 
agents with principals, other agents, and economic 

agents, the level of information restriction for agents 
is reduced. Economic agents need more volumes of 
relevant information. Information is, on the one hand, 
more technically perfect, on the other hand, information 
is a more expensive resource. However, saving on 
costs associated with the acquisition or production 
of information resources is ineffective. In the sphere 
of ship’s agency service, information costs represent 
a significant proportion of production costs for the 
agent and the principal in the form of transaction costs;

Rob – the costs of opportunistic behaviour of one or 
both (all) economic agents that violate the agreements, 
rules, norms in their own interests to the detriment of 
other economic agents;

Rm – measuring characteristics costs that the agents 
produce;

Rinfl – influence costs, which involve the cost of 
resources due to attempts to influence the decision 
(behaviour) of other economic agents;

Rcdm – costs of collective decision-making. The current 
stage is characterized by the expansion of the spheres 
of the adoption of coordinated (collective, team) 
decisions. However, the development and adoption of 
such solutions require additional resources costs and 
sometimes losses;

Rcontrасt – contract costs associated with the need for 
contract preparation, legal support, negotiation, etc.;

Rcontrol – costs of the agent’s behaviour control during 
the contract performance and the results of contract 
performance;

Rself–lim – self-limited costs, related to the need to fulfil 
obligations and accordingly, temporary disregard of 
their own interests;

Rother – other costs.
The majority of the abovementioned components of the 

total cost can be calculated approximately, in particular, 
using the expert judgment method. Most accurately 
you can determine the third component, which is the 
payment size for the product, which is produced by the 
agent and accordingly implemented to the principal.

The maritime agent acts on behalf of the shipowner 
and undertakes, on the basis of an order for payment, 
actions on his behalf, but at the expense of the shipowner.  
In the majority of the developed and developing countries, 
remuneration rates for a maritime agent for the agent’s 
service of the ships calling at national ports are established 
by agreement between the parties. From the beginning 
of June 2014, the practice of individual determination 
of a fee depending on the size and type of the vessel, the 
port of call; the purpose with which the vessel enters the 
port (for the transshipment of goods not related to cargo 
and (or) passenger operations, transit), availability of 
additional services, etc. (Table 1) (Lokotey, 2017).

The usage of such pricing approach meets the 
current conditions of economic activity of the agent 
and the principal. Given the adoption of effective price 
decisions from both sides, this approach contributes to 



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the optimal realization of the economic interests of the 
principal and the agent.

Table data indicate that there are significant differences 
in the level of rates. In some positions, rates vary 
hundreds of times, due to the peculiarities of agency 
activities in specific ports, each of which is unique. 
Differences in the rates’ level are also indicative for the 
world practice of ship’s agency service. The relative share 
of agency costs in the goods transportation cost comes to 
approximately 0.1%. The percentage of the cost of paying 
agency services in the contract for the supply of goods 
is approximately equal to 0.04%. Despite such a relative 
share of the agency costs, the agent’s work can determine 
the critical state of vessel service in the port, significant 
problems in organizing the next stage of transportation, 
respectively, the final, in particular, financial, the results of 
transportation of goods to the end consumer.

Working in a complex and regulated maritime sector, 
maritime agents have to continually evolve; first and 
foremost, it is about the upgrading of company employees. 
In order to provide a high level of service to the clients, 
agents must comply with the provisions of the existing legal 
acts, in particular conventions, comply with numerous 
complex and detailed instructions, rules applicable to the 
activities of the maritime complex enterprises. The legal 
framework of the operation of entities of the maritime 
business activities is dynamic. Lack of familiarity, 
incomprehensibility and, accordingly, non-compliance 
with the provisions of the current documents may lead to 
delays, claims, financial sanctions, fines, etc.

On the other hand, the principals may also be mistaken. 
Agents should not be responsible for such mistakes. 
FONASBA actively supports the implementation of the 
principle “as agents only” (only as an agent) used in English 
law and other jurisdictions to protect maritime agents 
from errors or omissions of their principals. By signing 
contracts with the words “as agents only,” the agent under 
all conditions of the contract acts only as a representative 
of the principal, reducing the risks of conflict situations 
and the occurrence of crisis phenomena.

Among the factors that cause the crisis in the external 
environment of economic agents of the micro level, in 

particular, the agency companies, it should be noted the 
negative socio-economic situation in the country, the 
ineffectiveness of tax and legislative systems, reducing 
the market capacity, reducing demand and increasing the 
intensity of competition, the instability of the currency 
market, etc. Analysing the possible crisis phenomena of 
Ukrainian business entities, we can say that today they are 
mostly the manifestations of external negative influence.

Among the factors that determine the peculiarities of 
the current stage of the Ukrainian ship’s service agencies 
development, the main ones are:
- the imperfection of the anti-crisis concept of agency 
activity and the legislative framework of the state anti-
crisis management in this sphere;
- increase of competition intensity in the markets of 
transport products, works, and services;
- variety of forms of ownership;
- the complexity of organizational management structures;
- the imperfection of the system of indirect state 
regulation enterprises methods that are in private 
ownership, etc.

Anti-crisis management of the sea complex operation 
of the majority of the states is carried out at the state, 
regional, and sectoral levels on the basis of direct 
and indirect methods. At the level of state-owned 
enterprises, anti-crisis management implies the usage of 
direct and indirect methods by the state. As for private-
owned enterprises, the state may use indirect methods 
of anti-crisis management. 

Anti-crisis management measures of the economic 
agents’ activities at the state level can be in the form of 
development and implementation of legislative acts, 
the definition of targeted financial and social policies, 
promotion of small business, support and stimulation 
of innovation activity, ensuring the country’s 
competitiveness in the world market, etc. All these 
measures are important for maritime agents.

For the companies involved in the ship’s agency service, it 
is expedient to implement a set of basic pre-crisis measures 
to develop crisis-response potential (Kibik, 2013):
- qualitative analysis of transport services markets,  
in particular, agents one;

Table 1
The range of agency fee rates in the seaports of Ukraine

Agency services
Agency fee

US dollars /vessel call
minimum level maximum level

Ship’s agency service entering the port for the purpose of carrying out the operations with liquid cargoes 22 4181
Ship’s agency service entering the port for the purpose of carrying out the operations with bulk cargo 25 3726
Ship’s agency service entering the port for the purpose of carrying out the operations with general, 
forest, and mixed cargoes

57 7736

Ship’s agency service entering the port for the purpose not related to the carriage of goods and (or) 
passenger operations

8 1422

Agency service for passenger ships and private yachts 128 2289
Additional agency services Percentage of the provided service 

Source: compiled by the authors based on the data of Ministry of Infrastructure of Ukraine, Lokotey, 2017



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- improvement of organizational and management 
structure;
- increasing the competitiveness of services, elements of 
resource potential, especially personnel, the company as 
a whole;
- analysis and optimization of financial results and 
indicators;
- solvency provision;
- improvement of price policy, etc.

3. Conclusions and future research
Crisis phenomena change the living tendencies of any 

economic agent. The purpose of each economic agent is to 
create sufficient capacity for functioning and development 
in favourable and especially in crisis conditions. In order to 
ensure the effective development of a business entity as an 
economic agent, the main condition is the maximization 
of its value by increasing the investment attractiveness 
and level of competitiveness in the domestic and foreign 
markets. Formation of this condition is a prerequisite for 
survival in a crisis situation and development ensuring 
in favourable circumstances. The elements of anti-crisis 

management should be correctly integrated into the 
general policy of the management system of economic 
agents at the microeconomic and macroeconomic level.

An agent in any field of activity undertakes to command 
principal financial resources effectively and honestly. In 
practice, the agent’s behaviour due to different reasons 
may differ from the one that is most effective from the 
principal position. Differences can take different forms. In 
the world practice, depending on the sphere where agency 
activities are carried out, there are laws, legal norms, 
traditions, customs, observance and consideration of 
which are intended to reduce the negative effects of such 
a phenomenon as the “limited rationality” of the agent. 

As the result of agency services provided, the principal 
meets the transaction costs, the size of which can 
significantly affect the financial and economic state of 
the principal, which may be a prerequisite for the crisis 
phenomena emergence. The promising area for further 
research is the formation of a model of responsible 
relationships between economic agents of different 
levels in order to achieve optimal results of realization of 
individual and social economic interests at key stages of 
the life cycle of the economic systems functioning.

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