id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
issue-1182	Kayambazinthu Msosa, Steven	THE SERVICE ENCOUNTER IN HIGHER EDUCATION INSTITUTIONS: A SYSTEMATIC LITERATURE REVIEW	2021	9	.pdf	application/pdf	6388	386	50	It aims to analyse and provide more insight on the term service encounter, identify dimensions, the types of service encounter and how the service encounter is evaluated. Key words: service encounter, moment of truth, higher education institutions, service evaluation, customer satisfaction, service quality.	cache/issue-1182.pdf	txt/issue-1182.txt