id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
issue-1550	Kayambazinthu Msosa, Steven	INTEGRATING TECHNOLOGY AND DIGITAL CONNECTIVITY IN SERVICE RECOVERY STRATEGIES TO ACHIEVE RECOVERY SATISFACTION DURING THE COVID-19 PANDEMIC: A HYBRID APPROACH	2021	10	.pdf	application/pdf	6833	417	45	Key words: service recovery strategies, technology, digital connectivity, customer service, COVID-19 pandemic, recovery satisfaction. There are many other areas in which technology and customer service are inextricably linked, and it is up to companies to capitalize on both.	cache/issue-1550.pdf	txt/issue-1550.txt