id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
issue-2952	Katsitadze, Nana; Kharadze, Natalia; Giorgobiani, Maia	ATTRIBUTE FACTORS INFLUENCING CUSTOMER OVERALL SATISFACTION IN HOTEL SERVICES – EXAMPLE OF GEORGIA	2025	12	.pdf	application/pdf	8131	415	43	Following a series of adaptations, the SERVQUAL scale was utilised in numerous empirical studies to assess hotel service quality. This scale has since become the most widely employed instrument for measuring hotel service quality and investigating the impact of service quality on customer satisfaction.	cache/issue-2952.pdf	txt/issue-2952.txt