id	sid	eid	entity	type
issue-1182	1	1	baltic journal of economic	ORG
issue-1182	1	2	20	CARDINAL
issue-1182	2	1	7 no.	CARDINAL
issue-1182	3	1	3	CARDINAL
issue-1182	3	2	2021	CARDINAL
issue-1182	3	3	1	CARDINAL
issue-1182	3	4	university of technology	ORG
issue-1182	3	5	south africa	GPE
issue-1182	6	1	https://orcid.org/0000-0001-9074-5644 researcherid	PERSON
issue-1182	6	2	2019	CARDINAL
issue-1182	6	3	scopus	ORG
issue-1182	6	4	57003422600	CARDINAL
issue-1182	6	5	steven kayambazinthu msosa1	PERSON
issue-1182	16	1	only 50	CARDINAL
issue-1182	16	2	1984	DATE
issue-1182	16	3	2018	DATE
issue-1182	17	1	the year	DATE
issue-1182	25	1	jel	ORG
issue-1182	25	2	1	CARDINAL
issue-1182	26	1	abney & pelletier	ORG
issue-1182	26	2	2018	DATE
issue-1182	30	1	one	CARDINAL
issue-1182	30	2	john, 1996	ORG
issue-1182	31	1	weeks	DATE
issue-1182	31	2	2015	DATE
issue-1182	33	1	one	CARDINAL
issue-1182	33	2	anaya	GPE
issue-1182	33	3	mattila & almanza	ORG
issue-1182	33	4	2016	DATE
issue-1182	34	1	baltic journal of economic	ORG
issue-1182	34	2	21	CARDINAL
issue-1182	35	1	7	CARDINAL
issue-1182	35	2	3	CARDINAL
issue-1182	35	3	2021	CARDINAL
issue-1182	37	1	fombelle	ORG
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issue-1182	37	4	2017	DATE
issue-1182	39	1	bothwell	GPE
issue-1182	39	2	2016	DATE
issue-1182	43	1	hussey & smith	ORG
issue-1182	43	2	2010	DATE
issue-1182	48	1	2017	DATE
issue-1182	51	1	fukawa & erevelles	ORG
issue-1182	51	2	2014	DATE
issue-1182	53	1	mattila & enz	ORG
issue-1182	53	2	, 2002	DATE
issue-1182	56	1	fosu & owusu	ORG
issue-1182	56	2	2015	DATE
issue-1182	61	1	qiu, 2013	DATE
issue-1182	64	1	bolton	PERSON
issue-1182	64	2	gustafsson	PERSON
issue-1182	64	3	mccoll-kennedy	PERSON
issue-1182	64	4	sirianni & tse	ORG
issue-1182	64	5	2014	DATE
issue-1182	68	1	2013	DATE
issue-1182	69	1	one	CARDINAL
issue-1182	70	1	2007	DATE
issue-1182	74	1	yeo	NORP
issue-1182	74	2	2008	DATE
issue-1182	75	1	baltic journal of economic	ORG
issue-1182	75	2	22	CARDINAL
issue-1182	76	1	7	CARDINAL
issue-1182	76	2	3	CARDINAL
issue-1182	76	3	2021	CARDINAL
issue-1182	76	4	zero	CARDINAL
issue-1182	78	1	2003	DATE
issue-1182	80	1	hoffman & lee	ORG
issue-1182	80	2	2015	DATE
issue-1182	81	1	lloyd	PERSON
issue-1182	81	2	luk	ORG
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issue-1182	83	1	1984	DATE
issue-1182	83	2	2018	DATE
issue-1182	85	1	2	CARDINAL
issue-1182	87	1	73	CARDINAL
issue-1182	87	2	only 50	CARDINAL
issue-1182	91	1	2.1	CARDINAL
issue-1182	91	2	1	CARDINAL
issue-1182	91	3	2	CARDINAL
issue-1182	91	4	3	CARDINAL
issue-1182	91	5	4	CARDINAL
issue-1182	92	1	1	CARDINAL
issue-1182	93	1	1	CARDINAL
issue-1182	93	2	rq1	ORG
issue-1182	95	1	3	CARDINAL
issue-1182	95	2	3.1	CARDINAL
issue-1182	95	3	50	CARDINAL
issue-1182	95	4	40	CARDINAL
issue-1182	95	5	80%	PERCENT
issue-1182	95	6	7	CARDINAL
issue-1182	95	7	14%	PERCENT
issue-1182	95	8	2	CARDINAL
issue-1182	95	9	4%	PERCENT
issue-1182	95	10	1	CARDINAL
issue-1182	95	11	2%	PERCENT
issue-1182	95	12	1	CARDINAL
issue-1182	96	1	1	CARDINAL
issue-1182	97	1	the year	DATE
issue-1182	97	2	2	CARDINAL
issue-1182	98	1	5	CARDINAL
issue-1182	98	2	2017	CARDINAL
issue-1182	98	3	4	CARDINAL
issue-1182	98	4	2015	DATE
issue-1182	98	5	2012	DATE
issue-1182	98	6	3	CARDINAL
issue-1182	98	7	2014, 2013, 2008 and	DATE
issue-1182	98	8	2006	DATE
issue-1182	98	9	2	CARDINAL
issue-1182	98	10	the year	DATE
issue-1182	98	11	2018	DATE
issue-1182	98	12	2016, 2011,	DATE
issue-1182	98	13	2005	DATE
issue-1182	98	14	2003	DATE
issue-1182	98	15	2000	DATE
issue-1182	98	16	1996	DATE
issue-1182	99	1	only 1	CARDINAL
issue-1182	99	2	2010, 2007,	DATE
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issue-1182	99	7	1990	DATE
issue-1182	99	8	1987	DATE
issue-1182	99	9	1985	DATE
issue-1182	99	10	1984	DATE
issue-1182	99	11	2	CARDINAL
issue-1182	100	1	the latter years	DATE
issue-1182	101	1	2	CARDINAL
issue-1182	101	2	each year	DATE
issue-1182	101	3	1984	DATE
issue-1182	102	1	3.1	CARDINAL
issue-1182	103	1	2011	DATE
issue-1182	105	1	marshal & stuart	ORG
issue-1182	105	2	2012	DATE
issue-1182	106	1	2	CARDINAL
issue-1182	107	1	3.1	CARDINAL
issue-1182	108	1	23	CARDINAL
issue-1182	108	2	7	CARDINAL
issue-1182	110	1	3	CARDINAL
issue-1182	110	2	2021	CARDINAL
issue-1182	110	3	three	CARDINAL
issue-1182	115	1	first-year	DATE
issue-1182	115	2	2017	DATE
issue-1182	119	1	brown & meuter	ORG
issue-1182	119	2	2000	DATE
issue-1182	121	1	two	CARDINAL
issue-1182	123	1	2017	DATE
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issue-1182	124	2	three	CARDINAL
issue-1182	124	3	1	CARDINAL
issue-1182	124	4	40	CARDINAL
issue-1182	124	5	1 80%	PERCENT
issue-1182	124	6	14%	PERCENT
issue-1182	124	7	4%	PERCENT
issue-1182	124	8	2%	PERCENT
issue-1182	124	9	80 90	CARDINAL
issue-1182	124	10	ge	ORG
issue-1182	124	11	1980	DATE
issue-1182	124	12	2005	DATE
issue-1182	124	13	2010	DATE
issue-1182	124	14	2015	DATE
issue-1182	124	15	ub	ORG
issue-1182	126	1	year	DATE
issue-1182	126	2	2	CARDINAL
issue-1182	126	3	24	CARDINAL
issue-1182	126	4	7	CARDINAL
issue-1182	128	1	3	CARDINAL
issue-1182	128	2	2021	CARDINAL
issue-1182	133	1	three	CARDINAL
issue-1182	135	1	ramdas	PERSON
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issue-1182	135	4	four	CARDINAL
issue-1182	137	1	four	CARDINAL
issue-1182	137	2	one	CARDINAL
issue-1182	138	1	qiu	GPE
issue-1182	138	2	2013	DATE
issue-1182	146	1	solomon, marshal & stuart	ORG
issue-1182	146	2	2012	DATE
issue-1182	147	1	2	CARDINAL
issue-1182	147	2	solomon	PERSON
issue-1182	149	1	2017:239	CARDINAL
issue-1182	150	1	1985:243	CARDINAL
issue-1182	151	1	drennan	PERSON
issue-1182	151	2	mccoll-kennedy	PERSON
issue-1182	151	3	2003:296	CARDINAL
issue-1182	152	1	john	PERSON
issue-1182	155	1	patterson	PERSON
issue-1182	155	2	2008:262	CARDINAL
issue-1182	155	3	first	ORDINAL
issue-1182	156	1	voorhees et al	ORG
issue-1182	157	1	2017:270	CARDINAL
issue-1182	158	1	norman	PERSON
issue-1182	158	2	1984	DATE
issue-1182	158	3	2013:1	CARDINAL
issue-1182	162	1	baltic journal of economic	ORG
issue-1182	162	2	25	CARDINAL
issue-1182	163	1	7	CARDINAL
issue-1182	163	2	3	CARDINAL
issue-1182	163	3	2021	CARDINAL
issue-1182	164	1	three	CARDINAL
issue-1182	165	1	three	CARDINAL
issue-1182	166	1	three	CARDINAL
issue-1182	168	1	& tierney	ORG
issue-1182	168	2	1995	DATE
issue-1182	170	1	enz	PERSON
issue-1182	170	2	2002	DATE
issue-1182	170	3	3.2	CARDINAL
issue-1182	172	1	three	CARDINAL
issue-1182	172	2	three	CARDINAL
issue-1182	178	1	wilson	ORG
issue-1182	178	2	zeithaml	PERSON
issue-1182	178	3	bitner & gremler	ORG
issue-1182	178	4	2012	DATE
issue-1182	186	1	wirtz	ORG
issue-1182	186	2	chew & lovelock 2018	ORG
issue-1182	187	1	3.3	CARDINAL
issue-1182	188	1	douglas	GPE
issue-1182	188	2	douglas	GPE
issue-1182	188	3	mcclelland	PERSON
issue-1182	188	4	2015	CARDINAL
issue-1182	195	1	hoffman & lee	ORG
issue-1182	195	2	2015	DATE
issue-1182	200	1	yew & igbal, 2011	ORG
issue-1182	201	1	2017	CARDINAL
issue-1182	207	1	yeo & li	ORG
issue-1182	207	2	2014	DATE
issue-1182	208	1	baltic journal of economic	ORG
issue-1182	208	2	26	CARDINAL
issue-1182	209	1	7 no.	CARDINAL
issue-1182	210	1	3	CARDINAL
issue-1182	210	2	2021	CARDINAL
issue-1182	210	3	2009	DATE
issue-1182	210	4	one	CARDINAL
issue-1182	212	1	1994	DATE
issue-1182	214	1	2012	DATE
issue-1182	215	1	cronin	PERSON
issue-1182	215	2	taylor	PERSON
issue-1182	215	3	1992	DATE
issue-1182	216	1	durvasula et al.	PERSON
issue-1182	216	2	2005	DATE
issue-1182	216	3	1991, 1988	DATE
issue-1182	217	1	bitner et al	PERSON
issue-1182	217	2	1990	DATE
issue-1182	219	1	2005	DATE
issue-1182	219	2	2006	DATE
issue-1182	220	1	smith et al.	PERSON
issue-1182	220	2	1999	DATE
issue-1182	220	3	12	CARDINAL
issue-1182	221	1	21	CARDINAL
issue-1182	221	2	2013	DATE
issue-1182	221	3	2008	DATE
issue-1182	221	4	27	CARDINAL
issue-1182	221	5	azza &	ORG
issue-1182	221	6	2017	DATE
issue-1182	222	1	3	CARDINAL
issue-1182	222	2	4	CARDINAL
issue-1182	222	3	4	CARDINAL
issue-1182	239	1	3	CARDINAL
issue-1182	239	2	2012	DATE
issue-1182	239	3	cronin	PERSON
issue-1182	239	4	taylor	PERSON
issue-1182	239	5	1992	DATE
issue-1182	239	6	2017	CARDINAL
issue-1182	239	7	1991	DATE
issue-1182	239	8	1988	DATE
issue-1182	239	9	durvasula et al	PERSON
issue-1182	239	10	2005	DATE
issue-1182	239	11	1990	DATE
issue-1182	239	12	cit firdaus (	ORG
issue-1182	239	13	2005	DATE
issue-1182	239	14	2006	DATE
issue-1182	239	15	smith et al.	ORG
issue-1182	239	16	1999	DATE
issue-1182	239	17	12	CARDINAL
issue-1182	239	18	2013	DATE
issue-1182	239	19	21	CARDINAL
issue-1182	239	20	2008	DATE
issue-1182	239	21	2017	CARDINAL
issue-1182	239	22	27	CARDINAL
issue-1182	239	23	n.	ORG
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issue-1182	239	25	c. a.	PERSON
issue-1182	239	26	2017	CARDINAL
issue-1182	241	1	34(9	CARDINAL
issue-1182	241	2	1431–1450	CARDINAL
issue-1182	242	1	https://doi.org/10.1108/ijqrm-04-2016-0049 anaya	PERSON
issue-1182	242	2	g. j.	PERSON
issue-1182	242	3	l.	PERSON
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issue-1182	242	5	b.	PERSON
issue-1182	242	6	2016	DATE
issue-1182	244	1	30(3	CARDINAL
issue-1182	244	2	359–372	DATE
issue-1182	244	3	baltic journal of economic	ORG
issue-1182	244	4	27	CARDINAL
issue-1182	244	5	7	CARDINAL
issue-1182	246	1	3	CARDINAL
issue-1182	246	2	2021	CARDINAL
issue-1182	246	3	t. b.	GPE
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issue-1182	246	5	2017	CARDINAL
issue-1182	248	1	5(1	CARDINAL
issue-1182	248	2	1–10	CARDINAL
issue-1182	249	1	bitner	ORG
issue-1182	249	2	m. j.	PERSON
issue-1182	249	3	s. w.	PERSON
issue-1182	249	4	m. l.	PERSON
issue-1182	249	5	2000	DATE
issue-1182	251	1	the academy of marketing science	ORG
issue-1182	251	2	28(1	CARDINAL
issue-1182	251	3	138–149	CARDINAL
issue-1182	252	1	bitner	ORG
issue-1182	252	2	m. j.	PERSON
issue-1182	252	3	b. h., & mohr	ORG
issue-1182	252	4	l. a.	PERSON
issue-1182	252	5	1994	DATE
issue-1182	255	1	58	DATE
issue-1182	255	2	95–106	DATE
issue-1182	256	1	bitner	ORG
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issue-1182	258	1	54	CARDINAL
issue-1182	259	1	bolton	PERSON
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issue-1182	259	3	gustafsson, a.	ORG
issue-1182	259	4	mccoll-kennedy	PERSON
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issue-1182	259	6	n. & tse	ORG
issue-1182	259	7	d.	NORP
issue-1182	259	8	2014	DATE
issue-1182	261	1	journal of service management	ORG
issue-1182	261	2	25(2	CARDINAL
issue-1182	261	3	253–274	CARDINAL
issue-1182	264	1	south african journal of economic and management sciences	ORG
issue-1182	264	2	20(1	CARDINAL
issue-1182	264	3	1–13	CARDINAL
issue-1182	265	1	bothwell	GPE
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issue-1182	270	1	17	CARDINAL
issue-1182	270	2	2	CARDINAL
issue-1182	270	3	174–190	CARDINAL
issue-1182	271	1	j. e.	PERSON
issue-1182	271	2	d. c.	PERSON
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issue-1182	273	1	journal of business research	ORG
issue-1182	273	2	84	CARDINAL
issue-1182	273	3	150–161	CARDINAL
issue-1182	274	1	cockerell	PERSON
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issue-1182	279	1	26(4	CARDINAL
issue-1182	279	2	248–258	CARDINAL
issue-1182	280	1	cronin	PERSON
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issue-1182	282	2	55–68	CARDINAL
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issue-1182	286	5	2005	DATE
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issue-1182	289	4	2003	DATE
issue-1182	291	1	journal of services marketing	ORG
issue-1182	291	2	17	CARDINAL
issue-1182	291	3	2/3	CARDINAL
issue-1182	291	4	295–312	CARDINAL
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issue-1182	300	1	european journal of business and management	ORG
issue-1182	300	2	7(9	CARDINAL
issue-1182	300	3	96–105	DATE
issue-1182	300	4	2005	DATE
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issue-1182	311	2	1996	DATE
issue-1182	313	1	european journal of marketing	ORG
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issue-1182	313	3	9	CARDINAL
issue-1182	313	4	60–74	CARDINAL
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issue-1182	316	1	journal of business research	ORG
issue-1182	316	2	79	DATE
issue-1182	316	3	238–246	CARDINAL
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issue-1182	319	2	176–189	GPE
issue-1182	320	1	a. s.	PERSON
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issue-1182	322	1	cornell university school of hotel administration	ORG
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issue-1182	326	2	13(2	CARDINAL
issue-1182	326	3	1–8	DATE
issue-1182	326	4	normann	ORG
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issue-1182	326	6	1984	DATE
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issue-1182	329	1	baltic journal of economic	ORG
issue-1182	329	2	28	CARDINAL
issue-1182	330	1	7 no.	CARDINAL
issue-1182	331	1	3	CARDINAL
issue-1182	331	2	2021	CARDINAL
issue-1182	331	3	i., & moodie	ORG
issue-1182	331	4	2007	DATE
issue-1182	333	1	australia	GPE
issue-1182	333	2	brisbane	GPE
issue-1182	334	1	2011	DATE
issue-1182	336	1	6th	ORDINAL
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issue-1182	336	3	mcgraw-hill	ORG
issue-1182	337	1	patterson	PERSON
issue-1182	337	2	p. g.	PERSON
issue-1182	337	3	a. s.	PERSON
issue-1182	337	4	2008	DATE
issue-1182	339	1	international journal of service industry management	ORG
issue-1182	339	2	19(5	CARDINAL
issue-1182	339	3	662–681	CARDINAL
issue-1182	340	1	l. l.	PERSON
issue-1182	340	2	e. j., & tierney	PERSON
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issue-1182	345	1	5(1	CARDINAL
issue-1182	345	2	1–13	DATE
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issue-1182	346	2	k.	PERSON
issue-1182	346	3	a. l.	PERSON
issue-1182	346	4	2012	DATE
issue-1182	346	5	four	CARDINAL
issue-1182	347	1	harvard	ORG
issue-1182	348	1	98–106	CARDINAL
issue-1182	349	1	rasli, a.	ORG
issue-1182	349	2	i.	PERSON
issue-1182	349	3	yew	PERSON
issue-1182	349	4	l. k.	PERSON
issue-1182	349	5	m. j. (	PERSON
issue-1182	349	6	2011	DATE
issue-1182	351	1	african journal of business management	ORG
issue-1182	351	2	6541	DATE
issue-1182	352	1	g. l.	PERSON
issue-1182	352	2	1985	DATE
issue-1182	354	1	j. a. czepiel	PERSON
issue-1182	354	2	m. r. soloman	PERSON
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issue-1182	355	1	243–254	CARDINAL
issue-1182	356	1	ma	PERSON
issue-1182	357	1	smith, a. k., bolton	ORG
issue-1182	357	2	r. n. & wagner	ORG
issue-1182	357	3	j.	PERSON
issue-1182	357	4	1999	DATE
issue-1182	359	1	36(3	CARDINAL
issue-1182	359	2	356–372	DATE
issue-1182	360	1	solomon	PERSON
issue-1182	360	2	m. r.	PERSON
issue-1182	360	3	marshall	PERSON
issue-1182	360	4	g. w.	PERSON
issue-1182	360	5	e. w.	PERSON
issue-1182	360	6	2012	DATE
issue-1182	362	1	boston ma: pearson	PERSON
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issue-1182	363	3	1987	DATE
issue-1182	365	1	51(2	CARDINAL
issue-1182	365	2	86–96	DATE
issue-1182	366	1	t. a. g.	PERSON
issue-1182	366	2	2012	DATE
issue-1182	368	1	iamure international journal of education	ORG
issue-1182	368	2	2(1	CARDINAL
issue-1182	368	3	1–1	DATE
issue-1182	368	4	voorhees	ORG
issue-1182	368	5	c. m.	PERSON
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issue-1182	368	7	w.	GPE
issue-1182	368	8	gregoire	ORG
issue-1182	368	9	gustafsson, a., sousa	ORG
issue-1182	368	10	r., & walkowiak	ORG
issue-1182	368	11	2017	CARDINAL
issue-1182	370	1	journal of business research	ORG
issue-1182	370	2	79	CARDINAL
issue-1182	370	3	269–280	CARDINAL
issue-1182	370	4	walker	ORG
issue-1182	370	5	j. l.	PERSON
issue-1182	370	6	1995	DATE
issue-1182	372	1	the journal of services marketing	ORG
issue-1182	372	2	9(1	CARDINAL
issue-1182	373	1	weeks	DATE
issue-1182	373	2	r. v.	PERSON
issue-1182	373	3	2015	CARDINAL
issue-1182	375	1	contemporary management	ORG
issue-1182	375	2	12	CARDINAL
issue-1182	375	3	360–378	CARDINAL
issue-1182	376	1	wilson	ORG
issue-1182	376	2	a.	PERSON
issue-1182	376	3	zeithaml	PERSON
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issue-1182	376	5	m. j.	PERSON
issue-1182	376	6	d. d.	NORP
issue-1182	376	7	2012	DATE
issue-1182	378	1	berkshire	ORG
issue-1182	378	2	mcgraw hill	ORG
issue-1182	379	1	wirtz	ORG
issue-1182	379	2	2018	DATE
issue-1182	381	1	pearson	PERSON
issue-1182	382	1	yazdanpanah	PERSON
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issue-1182	382	4	m. h. m.	PERSON
issue-1182	382	5	2013	DATE
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issue-1182	384	3	62(1092	CARDINAL
issue-1182	384	4	yeo	PERSON
issue-1182	384	5	r. k.	PERSON
issue-1182	384	6	2008	DATE
issue-1182	386	1	16(3	CARDINAL
issue-1182	386	2	266–286	CARDINAL
issue-1182	387	1	yeo	PERSON
issue-1182	387	2	r. k.	PERSON
issue-1182	387	3	& li	PERSON
issue-1182	387	4	j.	PERSON
issue-1182	387	5	2014	DATE
issue-1182	388	1	servqual	PERSON
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issue-1182	389	1	25	CARDINAL
issue-1182	389	2	95–123	CARDINAL