id	sid	eid	entity	type
issue-1550	1	1	baltic journal of economic	ORG
issue-1550	1	2	1	CARDINAL
issue-1550	1	3	7 no. 5	DATE
issue-1550	1	4	2021	CARDINAL
issue-1550	1	5	1	CARDINAL
issue-1550	1	6	university of technology	ORG
issue-1550	1	7	south africa	GPE
issue-1550	4	1	covid-19	PRODUCT
issue-1550	4	2	steven kayambazinthu msosa1	PERSON
issue-1550	5	1	covid-19	PRODUCT
issue-1550	6	1	covid-19	PERSON
issue-1550	11	1	covid-19	PERSON
issue-1550	14	1	covid-19	PERSON
issue-1550	15	1	today	DATE
issue-1550	16	1	covid-19	DATE
issue-1550	17	1	jel classification	ORG
issue-1550	17	2	l81	ORG
issue-1550	17	3	1	CARDINAL
issue-1550	17	4	covid-19	PRODUCT
issue-1550	18	1	today	DATE
issue-1550	18	2	martin & lin	ORG
issue-1550	18	3	2020	DATE
issue-1550	19	1	covid-19	PRODUCT
issue-1550	19	2	dixon	ORG
issue-1550	19	3	mckenna & de la o, 2020	ORG
issue-1550	21	1	2021	DATE
issue-1550	22	1	covid-19	PRODUCT
issue-1550	22	2	donthu & gustafsson	ORG
issue-1550	22	3	2020	DATE
issue-1550	23	1	kang et al	PERSON
issue-1550	24	1	2020	DATE
issue-1550	28	1	2021	DATE
issue-1550	30	1	baltic journal of economic	ORG
issue-1550	30	2	2	CARDINAL
issue-1550	31	1	7 no. 5	DATE
issue-1550	31	2	2021	CARDINAL
issue-1550	33	1	ungerman & vancauwenberghe	ORG
issue-1550	33	2	2020	DATE
issue-1550	36	1	sharma &	ORG
issue-1550	36	2	2020	DATE
issue-1550	37	1	covid-19	PRODUCT
issue-1550	38	1	2	CARDINAL
issue-1550	38	2	covid-19	PRODUCT
issue-1550	38	3	covid-19	PERSON
issue-1550	41	1	cummings	GPE
issue-1550	41	2	laroia & yavar	ORG
issue-1550	41	3	2020	DATE
issue-1550	44	1	gupta	ORG
issue-1550	44	2	2020	DATE
issue-1550	46	1	bloomberg	ORG
issue-1550	46	2	2018	DATE
issue-1550	48	1	2017	CARDINAL
issue-1550	50	1	2020	DATE
issue-1550	51	1	covid-19	ORG
issue-1550	52	1	fitzpatrick et al.	PERSON
issue-1550	52	2	2020	DATE
issue-1550	53	1	one	CARDINAL
issue-1550	53	2	covid-19	PRODUCT
issue-1550	54	1	covid-19	PERSON
issue-1550	55	1	kane	ORG
issue-1550	55	2	phillips	ORG
issue-1550	55	3	copulsky & nanda	ORG
issue-1550	55	4	2020	DATE
issue-1550	60	1	cummings	GPE
issue-1550	60	2	laroia & yavar	ORG
issue-1550	60	3	2020	DATE
issue-1550	61	1	1	CARDINAL
issue-1550	61	2	january 2021	DATE
issue-1550	61	3	4.66 billion	CARDINAL
issue-1550	61	4	59.5 percent	PERCENT
issue-1550	62	1	92.6 percent	PERCENT
issue-1550	62	2	4.32 billion	MONEY
issue-1550	62	3	2021	CARDINAL
issue-1550	64	1	3	CARDINAL
issue-1550	64	2	kumar & kumar	ORG
issue-1550	64	3	2016	DATE
issue-1550	65	1	singhal, krishna & lazarus	ORG
issue-1550	65	2	2013	DATE
issue-1550	66	1	addison	PERSON
issue-1550	66	2	haig	PERSON
issue-1550	66	3	2013	DATE
issue-1550	68	1	baltic journal of economic	ORG
issue-1550	68	2	3	CARDINAL
issue-1550	69	1	7 no. 5	DATE
issue-1550	69	2	2021	CARDINAL
issue-1550	69	3	2013	DATE
issue-1550	73	1	mccollough	PERSON
issue-1550	73	2	2009	DATE
issue-1550	75	1	chuang	PERSON
issue-1550	75	2	cheng	PERSON
issue-1550	75	3	chang	PERSON
issue-1550	75	4	yang	PERSON
issue-1550	75	5	2012	DATE
issue-1550	79	1	yi & lee,	ORG
issue-1550	79	2	2005	DATE
issue-1550	80	1	4	CARDINAL
issue-1550	80	2	4.1	CARDINAL
issue-1550	81	1	acker	NORP
issue-1550	81	2	2020	DATE
issue-1550	82	1	1	CARDINAL
issue-1550	82	2	2021	CARDINAL
issue-1550	82	3	4	CARDINAL
issue-1550	82	4	7	CARDINAL
issue-1550	83	1	5	CARDINAL
issue-1550	83	2	2021	CARDINAL
issue-1550	85	1	michel & coughlan	ORG
issue-1550	85	2	2009	DATE
issue-1550	86	1	iglesias	PERSON
issue-1550	86	2	varela-neira	PERSON
issue-1550	86	3	2015	DATE
issue-1550	87	1	mostafa	PERSON
issue-1550	87	2	2015	DATE
issue-1550	91	1	jung & seock	ORG
issue-1550	91	2	2017	DATE
issue-1550	92	1	manica	PERSON
issue-1550	92	2	papagiannidis	GPE
issue-1550	92	3	2017	CARDINAL
issue-1550	96	1	4.2	CARDINAL
issue-1550	96	2	covid-19	PRODUCT
issue-1550	96	3	daily	DATE
issue-1550	96	4	acker	NORP
issue-1550	96	5	2020	DATE
issue-1550	97	1	covid-19	PERSON
issue-1550	98	1	ludwig	ORG
issue-1550	98	2	2021	DATE
issue-1550	99	1	van der heijden et al	PERSON
issue-1550	100	1	2013	DATE
issue-1550	102	1	xu	PERSON
issue-1550	102	2	tronvoll & edvardsson	ORG
issue-1550	102	3	2014	DATE
issue-1550	104	1	silber	GPE
issue-1550	104	2	israel	GPE
issue-1550	104	3	bustin & zvi	ORG
issue-1550	104	4	2009	DATE
issue-1550	105	1	zhou	PERSON
issue-1550	105	2	tsang	PERSON
issue-1550	105	3	huang	PERSON
issue-1550	105	4	zhou	PERSON
issue-1550	105	5	2014	DATE
issue-1550	110	1	4.3	CARDINAL
issue-1550	112	1	mnagus & fennell	ORG
issue-1550	112	2	2016	DATE
issue-1550	114	1	fu	NORP
issue-1550	114	2	wu	PERSON
issue-1550	114	3	huang	PERSON
issue-1550	114	4	2015	DATE
issue-1550	116	1	tsai	PERSON
issue-1550	116	2	yang	PERSON
issue-1550	116	3	cheng	PERSON
issue-1550	116	4	2014	DATE
issue-1550	117	1	baltic journal of economic	ORG
issue-1550	117	2	5	CARDINAL
issue-1550	118	1	7 no. 5	DATE
issue-1550	118	2	2021	CARDINAL
issue-1550	118	3	2011	DATE
issue-1550	119	1	nikbin et al	PERSON
issue-1550	120	1	2015	DATE
issue-1550	122	1	fu	NORP
issue-1550	122	2	wu	PERSON
issue-1550	122	3	huang	PERSON
issue-1550	122	4	2015	DATE
issue-1550	124	1	pharmmesta	NORP
issue-1550	124	2	purwanto & herk	ORG
issue-1550	124	3	2013	DATE
issue-1550	126	1	singhal	PERSON
issue-1550	126	2	krishna	PERSON
issue-1550	126	3	lazarus	PERSON
issue-1550	126	4	2013	DATE
issue-1550	128	1	lee	PERSON
issue-1550	128	2	2005	DATE
issue-1550	129	1	4.4	CARDINAL
issue-1550	132	1	schumacher & komppula	ORG
issue-1550	132	2	2016	DATE
issue-1550	134	1	2018	DATE
issue-1550	137	1	kane	ORG
issue-1550	137	2	phillips	ORG
issue-1550	137	3	copulsky & nanda	ORG
issue-1550	137	4	2020	DATE
issue-1550	139	1	ekiz & khoo-latimore	ORG
issue-1550	139	2	2011	DATE
issue-1550	141	1	daskin & kasim	ORG
issue-1550	141	2	2016	DATE
issue-1550	142	1	abou & abou	ORG
issue-1550	142	2	2013	DATE
issue-1550	145	1	zainol, 2012	ORG
issue-1550	146	1	2016	DATE
issue-1550	147	1	lee	PERSON
issue-1550	147	2	wu	PERSON
issue-1550	147	3	wu & liang	PERSON
issue-1550	147	4	2012	DATE
issue-1550	149	1	two	CARDINAL
issue-1550	149	2	skaalsvik	ORG
issue-1550	149	3	2013	DATE
issue-1550	150	1	baltic journal of economic	ORG
issue-1550	150	2	6	CARDINAL
issue-1550	150	3	7	CARDINAL
issue-1550	151	1	5	CARDINAL
issue-1550	151	2	2021 4.5	CARDINAL
issue-1550	154	1	chern & hui	ORG
issue-1550	154	2	2011	DATE
issue-1550	156	1	roggeveen & tsiros,	ORG
issue-1550	156	2	2008	DATE
issue-1550	160	1	first	ORDINAL
issue-1550	161	1	second	ORDINAL
issue-1550	162	1	wilson	ORG
issue-1550	162	2	bitner	ORG
issue-1550	162	3	zeithaml & gremler	ORG
issue-1550	162	4	2012	DATE
issue-1550	163	1	bradley	PERSON
issue-1550	165	1	chern & hui	ORG
issue-1550	165	2	2011	DATE
issue-1550	166	1	5	CARDINAL
issue-1550	166	2	miller	ORG
issue-1550	166	3	craighead & karwan	ORG
issue-1550	166	4	2000	DATE
issue-1550	167	1	russel-bennet & tombs	ORG
issue-1550	167	2	2007	DATE
issue-1550	168	1	two	CARDINAL
issue-1550	170	1	worsfold & bradley	ORG
issue-1550	170	2	2007	DATE
issue-1550	172	1	levesque & mcdougall	ORG
issue-1550	172	2	2000	DATE
issue-1550	173	1	siagian & triyowati	ORG
issue-1550	173	2	2015	DATE
issue-1550	174	1	6	CARDINAL
issue-1550	174	2	6.1	CARDINAL
issue-1550	175	1	second	ORDINAL
issue-1550	178	1	today	DATE
issue-1550	183	1	2013	DATE
issue-1550	185	1	ostrom	GPE
issue-1550	185	2	roundtree & bitner	ORG
issue-1550	185	3	2000	DATE
issue-1550	186	1	clow	ORG
issue-1550	186	2	2018	DATE
issue-1550	189	1	baltic journal of economic studies	ORG
issue-1550	189	2	7	CARDINAL
issue-1550	190	1	7 no. 5	DATE
issue-1550	190	2	2021	CARDINAL
issue-1550	192	1	two	CARDINAL
issue-1550	194	1	24 hours	TIME
issue-1550	194	2	seven days	DATE
issue-1550	196	1	hours	TIME
issue-1550	198	1	today	DATE
issue-1550	198	2	24 hours	TIME
issue-1550	198	3	seven days	DATE
issue-1550	198	4	ludwig	ORG
issue-1550	198	5	2021	DATE
issue-1550	201	1	2021	DATE
issue-1550	204	1	today	DATE
issue-1550	205	1	2013	DATE
issue-1550	207	1	covid-19	DATE
issue-1550	207	2	2	CARDINAL
issue-1550	207	3	8	CARDINAL
issue-1550	208	1	7	CARDINAL
issue-1550	209	1	5	CARDINAL
issue-1550	209	2	2021	CARDINAL
issue-1550	211	1	first	ORDINAL
issue-1550	211	2	newman	ORG
issue-1550	211	3	2016	DATE
issue-1550	212	1	2	CARDINAL
issue-1550	213	1	7	CARDINAL
issue-1550	214	1	newman	PERSON
issue-1550	214	2	2016	CARDINAL
issue-1550	216	1	today	DATE
issue-1550	218	1	today	DATE
issue-1550	220	1	covid-19	PRODUCT
issue-1550	225	1	t. m., & abou	GPE
issue-1550	225	2	k. m. s.	PERSON
issue-1550	225	3	20130	DATE
issue-1550	227	1	2(11	CARDINAL
issue-1550	228	1	acker	PERSON
issue-1550	228	2	2020	DATE
issue-1550	229	1	covid-19	GPE
issue-1550	229	2	august 25	DATE
issue-1550	229	3	2021	DATE
issue-1550	230	1	addison	PERSON
issue-1550	230	2	r., & haig	ORG
issue-1550	230	3	2013	DATE
issue-1550	232	1	05-2013-col	DATE
issue-1550	232	2	13	CARDINAL
issue-1550	233	1	ashton-hart	PERSON
issue-1550	233	2	2020	DATE
issue-1550	235	1	21	CARDINAL
issue-1550	236	1	balaji	PERSON
issue-1550	236	2	m. s.	PERSON
issue-1550	236	3	2013	DATE
issue-1550	238	1	indian	NORP
issue-1550	239	1	international journal of emerging markets	ORG
issue-1550	239	2	8(1	CARDINAL
issue-1550	240	1	bloomberg	ORG
issue-1550	240	2	2020	DATE
issue-1550	242	1	15	CARDINAL
issue-1550	243	1	bradley	PERSON
issue-1550	243	2	2012	DATE
issue-1550	245	1	26(1	CARDINAL
issue-1550	245	2	burket	PERSON
issue-1550	245	3	2017	CARDINAL
issue-1550	247	1	30	CARDINAL
issue-1550	248	1	chern	ORG
issue-1550	248	2	b. h.	PERSON
issue-1550	248	3	t. l.	PERSON
issue-1550	248	4	2011	DATE
issue-1550	250	1	3(2	CARDINAL
issue-1550	251	1	chuang	PERSON
issue-1550	251	2	s. c.	PERSON
issue-1550	251	3	cheng	GPE
issue-1550	251	4	y. h.	PERSON
issue-1550	251	5	chang	PERSON
issue-1550	251	6	c. j.	PERSON
issue-1550	251	7	s. w.	PERSON
issue-1550	251	8	2012	DATE
issue-1550	253	1	the service industries journal	ORG
issue-1550	253	2	32(2	CARDINAL
issue-1550	253	3	257–271	DATE
issue-1550	254	1	baltic journal of economic	ORG
issue-1550	254	2	9	CARDINAL
issue-1550	255	1	7	CARDINAL
issue-1550	256	1	5	CARDINAL
issue-1550	256	2	2021	CARDINAL
issue-1550	256	3	cummings	GPE
issue-1550	256	4	s.	GPE
issue-1550	256	5	laroia	GPE
issue-1550	256	6	a., & yavar	ORG
issue-1550	256	7	2020	DATE
issue-1550	257	1	covid-19	PERSON
issue-1550	258	1	12	CARDINAL
issue-1550	259	1	daskin	PERSON
issue-1550	259	2	m., & kasim, a.	ORG
issue-1550	259	3	2016	CARDINAL
issue-1550	261	1	23(4	CARDINAL
issue-1550	261	2	467–485	CARDINAL
issue-1550	261	3	2013	DATE
issue-1550	263	1	20	CARDINAL
issue-1550	264	1	diebner	PERSON
issue-1550	264	2	r.	NORP
issue-1550	264	3	e.	ORG
issue-1550	264	4	k., & vancauwenberghe	ORG
issue-1550	264	5	2020	DATE
issue-1550	266	1	https://www.mckinsey.com/business-functions/marketing-and-sales/ourinsights/adapting-customer-experience-in-the-time-of-coronavirus	TIME
issue-1550	266	2	25	CARDINAL
issue-1550	267	1	dixon	PERSON
issue-1550	267	2	m.	PERSON
issue-1550	267	3	mckenna	PERSON
issue-1550	267	4	t., & de la o. g.	ORG
issue-1550	267	5	2020	DATE
issue-1550	269	1	https://hbr.org/2020/04/supporting-customer-service-through-the-coronavirus-crisis	WORK_OF_ART
issue-1550	269	2	10	CARDINAL
issue-1550	270	1	donthu	ORG
issue-1550	270	2	n., & gustafsson, a. (2020	ORG
issue-1550	271	1	covid-19	DATE
issue-1550	272	1	journal of business research	ORG
issue-1550	272	2	117	CARDINAL
issue-1550	272	3	284–289	CARDINAL
issue-1550	273	1	e. h.,	ORG
issue-1550	273	2	& khoo-lattimore	PERSON
issue-1550	273	3	2011	DATE
issue-1550	274	1	hong kong	GPE
issue-1550	275	1	y perspectivas en turismo	PERSON
issue-1550	275	2	20(11	CARDINAL
issue-1550	275	3	673–705	CARDINAL
issue-1550	276	1	ellyawati	ORG
issue-1550	276	2	j., purwanto	ORG
issue-1550	276	3	b. m.	PERSON
issue-1550	276	4	b. s.	PERSON
issue-1550	276	5	2012	DATE
issue-1550	278	1	journal of service science	ORG
issue-1550	278	2	5(2	DATE
issue-1550	278	3	87	DATE
issue-1550	279	1	fitzpatrick	PERSON
issue-1550	279	2	gill, i.	ORG
issue-1550	279	3	libarikian	NORP
issue-1550	279	4	k., & zemmel	ORG
issue-1550	279	5	2020	DATE
issue-1550	279	6	covid-19	ORG
issue-1550	279	7	five	CARDINAL
issue-1550	280	1	mckinsey digital	PERSON
issue-1550	281	1	five	CARDINAL
issue-1550	281	2	21	CARDINAL
issue-1550	282	1	fu, h.	ORG
issue-1550	282	2	wu	PERSON
issue-1550	282	3	d. c.	PERSON
issue-1550	282	4	huang	GPE
issue-1550	282	5	s.	PERSON
issue-1550	282	6	2015	CARDINAL
issue-1550	285	1	46(1	CARDINAL
issue-1550	285	2	55–64	CARDINAL
issue-1550	286	1	k., & roschk, h. (2011	ORG
issue-1550	288	1	journal of service research	ORG
issue-1550	288	2	14(1	CARDINAL
issue-1550	289	1	grewal	PERSON
issue-1550	289	2	d.	NORP
issue-1550	289	3	roggeveen	GPE
issue-1550	289	4	a.l.	GPE
issue-1550	289	5	m. (2008	PERSON
issue-1550	291	1	84(4	CARDINAL
issue-1550	291	2	424–434	CARDINAL
issue-1550	292	1	gupta	PERSON
issue-1550	292	2	m. s.	PERSON
issue-1550	292	3	2020	DATE
issue-1550	294	1	30	CARDINAL
issue-1550	295	1	a.	PERSON
issue-1550	295	2	m.	PERSON
issue-1550	295	3	g. & prybutok	ORG
issue-1550	295	4	v.r.	GPE
issue-1550	295	5	2018	DATE
issue-1550	297	1	42	CARDINAL
issue-1550	297	2	65–77	CARDINAL
issue-1550	298	1	iglesias	PERSON
issue-1550	298	2	varela-neira	PERSON
issue-1550	298	3	r.	PERSON
issue-1550	298	4	2015	DATE
issue-1550	301	1	25(6	CARDINAL
issue-1550	301	2	700–724	CARDINAL
issue-1550	302	1	jung	PERSON
issue-1550	302	2	y. k.	PERSON
issue-1550	302	3	2017	CARDINAL
issue-1550	304	1	37	CARDINAL
issue-1550	304	2	kane	PERSON
issue-1550	304	3	g. c.	PERSON
issue-1550	304	4	a. n.	PERSON
issue-1550	304	5	copulsky	PERSON
issue-1550	304	6	j., & nand	ORG
issue-1550	304	7	r.	NORP
issue-1550	304	8	2020	DATE
issue-1550	305	1	covid-19	DATE
issue-1550	305	2	10	CARDINAL
issue-1550	306	1	kang	PERSON
issue-1550	306	2	j., diao	ORG
issue-1550	306	3	z., & zanini	ORG
issue-1550	306	4	m. t.	PERSON
issue-1550	306	5	2020	DATE
issue-1550	307	1	covid-19	ORG
issue-1550	309	1	21	CARDINAL
issue-1550	309	2	2021	DATE
issue-1550	310	1	keeffe	PERSON
issue-1550	310	2	d. a.	PERSON
issue-1550	310	3	russell-bennett	PERSON
issue-1550	310	4	r., & tombs,	ORG
issue-1550	310	5	2007	DATE
issue-1550	312	1	hartel	PERSON
issue-1550	312	2	c. e. j.	PERSON
issue-1550	312	3	zerbe	PERSON
issue-1550	312	4	w. j., & ashkanasy	PERSON
issue-1550	312	5	n. m.	PERSON
issue-1550	312	6	atlanta	GPE
issue-1550	312	7	ga	ORG
issue-1550	312	8	141–175	CARDINAL
issue-1550	313	1	kumar	PERSON
issue-1550	313	2	m., & kumar	ORG
issue-1550	313	3	n.	PERSON
issue-1550	313	4	2016	CARDINAL
issue-1550	314	1	three	CARDINAL
issue-1550	315	1	21(2	CARDINAL
issue-1550	315	2	273–286	CARDINAL
issue-1550	316	1	lastner	PERSON
issue-1550	316	2	m. m.	PERSON
issue-1550	316	3	j. a. g.	PERSON
issue-1550	316	4	s. m., & fennell	PERSON
issue-1550	316	5	2016	DATE
issue-1550	318	1	4278–4286	CARDINAL
issue-1550	319	1	lee	PERSON
issue-1550	319	2	wu	PERSON
issue-1550	319	3	w.	PERSON
issue-1550	319	4	fu	GPE
issue-1550	319	5	h.	PERSON
issue-1550	319	6	2012	DATE
issue-1550	321	1	international journal of social sciences	ORG
issue-1550	321	2	2(1	CARDINAL
issue-1550	321	3	612–636	CARDINAL
issue-1550	322	1	t. j., & mcdougall	PERSON
issue-1550	322	2	g. h.	PERSON
issue-1550	322	3	2000	DATE
issue-1550	324	1	canadian	NORP
issue-1550	324	2	17(1	CARDINAL
issue-1550	325	1	ludwig	ORG
issue-1550	325	2	s.	PERSON
issue-1550	325	3	2021	CARDINAL
issue-1550	326	1	5	CARDINAL
issue-1550	327	1	25	CARDINAL
issue-1550	328	1	baltic journal of economic	ORG
issue-1550	328	2	10	CARDINAL
issue-1550	329	1	7 no. 5	DATE
issue-1550	329	2	2021	CARDINAL
issue-1550	329	3	d.	NORP
issue-1550	329	4	papagiannidis	GPE
issue-1550	329	5	s., & bourlakis	ORG
issue-1550	329	6	2017	CARDINAL
issue-1550	331	1	37(3	CARDINAL
issue-1550	331	2	214–228	CARDINAL
issue-1550	332	1	mccollough	PERSON
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issue-1550	337	1	64(3	CARDINAL
issue-1550	337	2	50–64	CARDINAL
issue-1550	337	3	michel	ORG
issue-1550	337	4	s., & coughlan	ORG
issue-1550	337	5	s.	PERSON
issue-1550	337	6	2009	DATE
issue-1550	339	1	174	CARDINAL
issue-1550	339	2	1–3	CARDINAL
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issue-1550	341	2	387–400	CARDINAL
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issue-1550	342	6	2015	CARDINAL
issue-1550	344	1	journal of service research	ORG
issue-1550	344	2	18(4	CARDINAL
issue-1550	344	3	468–483	CARDINAL
issue-1550	345	1	newman	ORG
issue-1550	345	2	e.	ORG
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issue-1550	347	1	21	CARDINAL
issue-1550	348	1	nikbin d.	PERSON
issue-1550	348	2	m., hyun	PERSON
issue-1550	348	3	s. s.	PERSON
issue-1550	348	4	i.	PERSON
issue-1550	348	5	2015	CARDINAL
issue-1550	350	1	asia pacific journal	ORG
issue-1550	350	2	20(3	CARDINAL
issue-1550	350	3	239–262	CARDINAL
issue-1550	351	1	park	GPE
issue-1550	351	2	j., & ha	ORG
issue-1550	351	3	s.	PERSON
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issue-1550	353	1	28	CARDINAL
issue-1550	353	2	310–316	DATE
issue-1550	354	1	peachey	ORG
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issue-1550	356	1	25	CARDINAL
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issue-1550	357	3	2021	CARDINAL
issue-1550	359	1	24	CARDINAL
issue-1550	360	1	schumacher	PERSON
issue-1550	360	2	s., & komppula	ORG
issue-1550	360	3	r.	NORP
issue-1550	360	4	2016	DATE
issue-1550	362	1	european journal	ORG
issue-1550	362	2	7(2	CARDINAL
issue-1550	362	3	117–127	CARDINAL
issue-1550	363	1	siagian	ORG
issue-1550	363	2	y. m.	PERSON
issue-1550	363	3	h. (2015	ORG
issue-1550	365	1	international journal of business and management	ORG
issue-1550	365	2	10(7	CARDINAL
issue-1550	365	3	99	CARDINAL
issue-1550	365	4	silber	DATE
issue-1550	365	5	i.	GPE
issue-1550	365	6	bustin, a., & zvi	ORG
issue-1550	365	7	o. b.	PERSON
issue-1550	365	8	2009	DATE
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issue-1550	367	2	730–740	CARDINAL
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issue-1550	368	2	s.	GPE
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issue-1550	371	1	skaalsvik	ORG
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issue-1550	373	2	10	CARDINAL
issue-1550	373	3	2	CARDINAL
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issue-1550	375	1	22	CARDINAL
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issue-1550	376	3	2014	DATE
issue-1550	379	1	139–159	CARDINAL
issue-1550	380	1	vader	ORG
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issue-1550	380	3	martin	PERSON
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issue-1550	381	1	china	GPE
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issue-1550	383	1	van der heijden	PERSON
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issue-1550	383	4	j. e., & ordanini	PERSON
issue-1550	383	5	a.	PERSON
issue-1550	383	6	2013	DATE
issue-1550	385	1	the academy of marketing and science	ORG
issue-1550	385	2	41	CARDINAL
issue-1550	385	3	515–530	CARDINAL
issue-1550	386	1	vardhan, h.	ORG
issue-1550	386	2	2021	CARDINAL
issue-1550	388	1	https://hiverhq.com/blog/customer-service-coronavirus-pandemic	NORP
issue-1550	388	2	21	CARDINAL
issue-1550	389	1	wilson	PERSON
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issue-1550	389	6	d. d.	NORP
issue-1550	389	7	2012	DATE
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issue-1550	392	1	worsfold	PERSON
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issue-1550	394	1	37(11	DATE
issue-1550	394	2	2496–2517	DATE
issue-1550	395	1	xu	PERSON
issue-1550	395	2	tronvoll	PERSON
issue-1550	395	3	2014	DATE
issue-1550	397	1	34(16	CARDINAL
issue-1550	397	2	1253–1271	DATE
issue-1550	398	1	& lee	PERSON
issue-1550	398	2	j. (2005	GPE
issue-1550	400	1	seoul journal of business	ORG
issue-1550	400	2	1–17	CARDINAL
issue-1550	401	1	zainol, n. a.	ORG
issue-1550	401	2	2012	DATE
issue-1550	402	1	langkawi island	GPE
issue-1550	404	1	bangkok	GPE
issue-1550	404	2	thailand	GPE
issue-1550	405	1	zhou	PERSON
issue-1550	405	2	tsang	PERSON
issue-1550	405	3	a. s.	PERSON
issue-1550	405	4	huang	PERSON
issue-1550	405	5	m., & zhou	ORG
issue-1550	405	6	n.	PERSON
issue-1550	405	7	2014	DATE
issue-1550	407	1	67(2	CARDINAL
issue-1550	407	2	159–166	CARDINAL