id sid tid token lemma pos issue-2406 1 1 baltic baltic PROPN issue-2406 1 2 journal journal PROPN issue-2406 1 3 of of ADP issue-2406 1 4 economic economic ADJ issue-2406 1 5 studies study NOUN issue-2406 1 6 1 1 NUM issue-2406 1 7 vol vol NOUN issue-2406 1 8 . . PUNCT issue-2406 2 1 10 10 NUM issue-2406 2 2 no no NOUN issue-2406 2 3 . . NOUN issue-2406 2 4 2 2 NUM issue-2406 2 5 , , PUNCT issue-2406 2 6 2024 2024 NUM issue-2406 2 7 this this PRON issue-2406 2 8 is be AUX issue-2406 2 9 an an DET issue-2406 2 10 open open ADJ issue-2406 2 11 access access NOUN issue-2406 2 12 article article NOUN issue-2406 2 13 , , PUNCT issue-2406 2 14 distributed distribute VERB issue-2406 2 15 under under ADP issue-2406 2 16 the the DET issue-2406 2 17 terms term NOUN issue-2406 2 18 of of ADP issue-2406 2 19 the the DET issue-2406 2 20 creative creative ADJ issue-2406 2 21 commons common NOUN issue-2406 2 22 attribution attribution NOUN issue-2406 2 23 cc cc VERB issue-2406 2 24 by by ADP issue-2406 2 25 4.0 4.0 NUM issue-2406 2 26 1 1 NUM issue-2406 2 27 vytautas vytauta NOUN issue-2406 2 28 magnus magnus PROPN issue-2406 2 29 university university PROPN issue-2406 2 30 , , PUNCT issue-2406 2 31 faculty faculty NOUN issue-2406 2 32 of of ADP issue-2406 2 33 economics economic NOUN issue-2406 2 34 and and CCONJ issue-2406 2 35 management management NOUN issue-2406 2 36 , , PUNCT issue-2406 2 37 lithuania lithuania PROPN issue-2406 2 38 ( ( PUNCT issue-2406 2 39 corresponding correspond VERB issue-2406 2 40 author author NOUN issue-2406 2 41 ) ) PUNCT issue-2406 2 42 e e NOUN issue-2406 2 43 - - NOUN issue-2406 2 44 mail mail NOUN issue-2406 2 45 : : PUNCT issue-2406 3 1 justinas.kisieliauskas@vdu.lt justinas.kisieliauskas@vdu.lt PROPN issue-2406 3 2 orcid orcid PROPN issue-2406 3 3 : : PUNCT issue-2406 3 4 https://orcid.org/0000-0003-4332-2192 https://orcid.org/0000-0003-4332-2192 ADP issue-2406 3 5 2 2 NUM issue-2406 3 6 vytautas vytauta NOUN issue-2406 3 7 magnus magnus PROPN issue-2406 3 8 university university PROPN issue-2406 3 9 , , PUNCT issue-2406 3 10 faculty faculty NOUN issue-2406 3 11 of of ADP issue-2406 3 12 economics economic NOUN issue-2406 3 13 and and CCONJ issue-2406 3 14 management management NOUN issue-2406 3 15 , , PUNCT issue-2406 3 16 lithuania lithuania PROPN issue-2406 3 17 e e PROPN issue-2406 3 18 - - NOUN issue-2406 3 19 mail mail NOUN issue-2406 3 20 : : PUNCT issue-2406 3 21 anas.shamsi.basha@alumni.vdu.lt anas.shamsi.basha@alumni.vdu.lt PROPN issue-2406 3 22 3 3 NUM issue-2406 3 23 vytautas vytautas PROPN issue-2406 3 24 magnus magnus PROPN issue-2406 3 25 university university PROPN issue-2406 3 26 , , PUNCT issue-2406 3 27 faculty faculty NOUN issue-2406 3 28 of of ADP issue-2406 3 29 economics economic NOUN issue-2406 3 30 and and CCONJ issue-2406 3 31 management management NOUN issue-2406 3 32 , , PUNCT issue-2406 3 33 lithuania lithuania PROPN issue-2406 3 34 e e PROPN issue-2406 3 35 - - NOUN issue-2406 3 36 mail mail NOUN issue-2406 3 37 : : PUNCT issue-2406 3 38 mantautas.rackauskas@vdu.lt mantautas.rackauskas@vdu.lt NOUN issue-2406 3 39 doi doi NOUN issue-2406 3 40 : : PUNCT issue-2406 3 41 https://doi.org/10.30525/2256-0742/2024-10-2-1-13 https://doi.org/10.30525/2256-0742/2024-10-2-1-13 AUX issue-2406 3 42 chat chat VERB issue-2406 3 43 marketing marketing NOUN issue-2406 3 44 's 's PART issue-2406 3 45 impact impact NOUN issue-2406 3 46 on on ADP issue-2406 3 47 customer customer NOUN issue-2406 3 48 support support NOUN issue-2406 3 49 satisfaction satisfaction NOUN issue-2406 3 50 in in ADP issue-2406 3 51 financial financial ADJ issue-2406 3 52 startups startup NOUN issue-2406 3 53 kisieliauskas kisieliauskas PROPN issue-2406 3 54 justinas1 justinas1 PROPN issue-2406 3 55 , , PUNCT issue-2406 3 56 shamsi shamsi PROPN issue-2406 3 57 basha basha PROPN issue-2406 3 58 anas2 anas2 PROPN issue-2406 3 59 , , PUNCT issue-2406 3 60 račkauskas račkauskas PROPN issue-2406 3 61 mantautas3 mantautas3 PROPN issue-2406 3 62 abstract abstract PROPN issue-2406 3 63 . . PUNCT issue-2406 4 1 the the DET issue-2406 4 2 subject subject NOUN issue-2406 4 3 of of ADP issue-2406 4 4 this this DET issue-2406 4 5 paper paper NOUN issue-2406 4 6 is be AUX issue-2406 4 7 the the DET issue-2406 4 8 influence influence NOUN issue-2406 4 9 of of ADP issue-2406 4 10 chat chat NOUN issue-2406 4 11 marketing marketing NOUN issue-2406 4 12 on on ADP issue-2406 4 13 customer customer NOUN issue-2406 4 14 support support NOUN issue-2406 4 15 satisfaction satisfaction NOUN issue-2406 4 16 . . PUNCT issue-2406 5 1 the the DET issue-2406 5 2 purpose purpose NOUN issue-2406 5 3 of of ADP issue-2406 5 4 the the DET issue-2406 5 5 study study NOUN issue-2406 5 6 is be AUX issue-2406 5 7 to to PART issue-2406 5 8 determine determine VERB issue-2406 5 9 the the DET issue-2406 5 10 relationship relationship NOUN issue-2406 5 11 between between ADP issue-2406 5 12 the the DET issue-2406 5 13 use use NOUN issue-2406 5 14 of of ADP issue-2406 5 15 chat chat NOUN issue-2406 5 16 marketing marketing NOUN issue-2406 5 17 and and CCONJ issue-2406 5 18 customer customer NOUN issue-2406 5 19 support support NOUN issue-2406 5 20 satisfaction satisfaction NOUN issue-2406 5 21 , , PUNCT issue-2406 5 22 as as ADV issue-2406 5 23 well well ADV issue-2406 5 24 as as ADP issue-2406 5 25 to to PART issue-2406 5 26 identify identify VERB issue-2406 5 27 the the DET issue-2406 5 28 essential essential ADJ issue-2406 5 29 factors factor NOUN issue-2406 5 30 that that PRON issue-2406 5 31 contribute contribute VERB issue-2406 5 32 to to ADP issue-2406 5 33 this this DET issue-2406 5 34 relationship relationship NOUN issue-2406 5 35 . . PUNCT issue-2406 6 1 furthermore furthermore ADV issue-2406 6 2 , , PUNCT issue-2406 6 3 this this DET issue-2406 6 4 paper paper NOUN issue-2406 6 5 aims aim VERB issue-2406 6 6 to to PART issue-2406 6 7 provide provide VERB issue-2406 6 8 theoretical theoretical ADJ issue-2406 6 9 insights insight NOUN issue-2406 6 10 into into ADP issue-2406 6 11 the the DET issue-2406 6 12 influence influence NOUN issue-2406 6 13 of of ADP issue-2406 6 14 chat chat NOUN issue-2406 6 15 marketing marketing NOUN issue-2406 6 16 on on ADP issue-2406 6 17 customer customer NOUN issue-2406 6 18 support support NOUN issue-2406 6 19 satisfaction satisfaction NOUN issue-2406 6 20 in in ADP issue-2406 6 21 financial financial ADJ issue-2406 6 22 startups startup NOUN issue-2406 6 23 . . PUNCT issue-2406 7 1 many many ADJ issue-2406 7 2 companies company NOUN issue-2406 7 3 struggle struggle VERB issue-2406 7 4 to to PART issue-2406 7 5 achieve achieve VERB issue-2406 7 6 the the DET issue-2406 7 7 most most ADV issue-2406 7 8 efficient efficient ADJ issue-2406 7 9 chat chat NOUN issue-2406 7 10 session session NOUN issue-2406 7 11 and and CCONJ issue-2406 7 12 are be AUX issue-2406 7 13 uncertain uncertain ADJ issue-2406 7 14 about about ADP issue-2406 7 15 the the DET issue-2406 7 16 best good ADJ issue-2406 7 17 strategies strategy NOUN issue-2406 7 18 , , PUNCT issue-2406 7 19 factors factor NOUN issue-2406 7 20 and and CCONJ issue-2406 7 21 types type NOUN issue-2406 7 22 of of ADP issue-2406 7 23 chat chat NOUN issue-2406 7 24 to to PART issue-2406 7 25 implement implement VERB issue-2406 7 26 . . PUNCT issue-2406 8 1 therefore therefore ADV issue-2406 8 2 , , PUNCT issue-2406 8 3 these these DET issue-2406 8 4 findings finding NOUN issue-2406 8 5 will will AUX issue-2406 8 6 help help VERB issue-2406 8 7 financial financial ADJ issue-2406 8 8 startups startup NOUN issue-2406 8 9 to to PART issue-2406 8 10 theoretically theoretically ADV issue-2406 8 11 understand understand VERB issue-2406 8 12 the the DET issue-2406 8 13 aspects aspect NOUN issue-2406 8 14 of of ADP issue-2406 8 15 chat chat NOUN issue-2406 8 16 marketing marketing NOUN issue-2406 8 17 and and CCONJ issue-2406 8 18 customer customer NOUN issue-2406 8 19 support support NOUN issue-2406 8 20 satisfaction satisfaction NOUN issue-2406 8 21 . . PUNCT issue-2406 9 1 the the DET issue-2406 9 2 object object NOUN issue-2406 9 3 of of ADP issue-2406 9 4 this this DET issue-2406 9 5 article article NOUN issue-2406 9 6 is be AUX issue-2406 9 7 the the DET issue-2406 9 8 impact impact NOUN issue-2406 9 9 of of ADP issue-2406 9 10 chat chat NOUN issue-2406 9 11 marketing marketing NOUN issue-2406 9 12 on on ADP issue-2406 9 13 customer customer NOUN issue-2406 9 14 satisfaction satisfaction NOUN issue-2406 9 15 , , PUNCT issue-2406 9 16 and and CCONJ issue-2406 9 17 the the DET issue-2406 9 18 purpose purpose NOUN issue-2406 9 19 is be AUX issue-2406 9 20 to to PART issue-2406 9 21 reveal reveal VERB issue-2406 9 22 theoretical theoretical ADJ issue-2406 9 23 knowledge knowledge NOUN issue-2406 9 24 that that PRON issue-2406 9 25 will will AUX issue-2406 9 26 help help AUX issue-2406 9 27 identify identify VERB issue-2406 9 28 the the DET issue-2406 9 29 factors factor NOUN issue-2406 9 30 that that PRON issue-2406 9 31 contribute contribute VERB issue-2406 9 32 to to PART issue-2406 9 33 chat chat VERB issue-2406 9 34 marketing marketing NOUN issue-2406 9 35 and and CCONJ issue-2406 9 36 customer customer NOUN issue-2406 9 37 satisfaction satisfaction NOUN issue-2406 9 38 in in ADP issue-2406 9 39 financial financial ADJ issue-2406 9 40 startups startup NOUN issue-2406 9 41 . . PUNCT issue-2406 10 1 this this DET issue-2406 10 2 paper paper NOUN issue-2406 10 3 discusses discuss VERB issue-2406 10 4 the the DET issue-2406 10 5 importance importance NOUN issue-2406 10 6 of of ADP issue-2406 10 7 customer customer NOUN issue-2406 10 8 support support NOUN issue-2406 10 9 for for ADP issue-2406 10 10 financial financial ADJ issue-2406 10 11 startups startup NOUN issue-2406 10 12 and and CCONJ issue-2406 10 13 the the DET issue-2406 10 14 different different ADJ issue-2406 10 15 approaches approach NOUN issue-2406 10 16 to to ADP issue-2406 10 17 providing provide VERB issue-2406 10 18 customer customer NOUN issue-2406 10 19 support support NOUN issue-2406 10 20 through through ADP issue-2406 10 21 emotional emotional ADJ issue-2406 10 22 means mean NOUN issue-2406 10 23 . . PUNCT issue-2406 11 1 in in ADP issue-2406 11 2 addition addition NOUN issue-2406 11 3 , , PUNCT issue-2406 11 4 this this DET issue-2406 11 5 paper paper NOUN issue-2406 11 6 highlights highlight VERB issue-2406 11 7 the the DET issue-2406 11 8 importance importance NOUN issue-2406 11 9 of of ADP issue-2406 11 10 customer customer NOUN issue-2406 11 11 satisfaction satisfaction NOUN issue-2406 11 12 through through ADP issue-2406 11 13 trust trust NOUN issue-2406 11 14 and and CCONJ issue-2406 11 15 commitment commitment NOUN issue-2406 11 16 to to PART issue-2406 11 17 build build VERB issue-2406 11 18 a a DET issue-2406 11 19 positive positive ADJ issue-2406 11 20 relationship relationship NOUN issue-2406 11 21 with with ADP issue-2406 11 22 the the DET issue-2406 11 23 customer customer NOUN issue-2406 11 24 . . PUNCT issue-2406 12 1 furthermore furthermore ADV issue-2406 12 2 , , PUNCT issue-2406 12 3 this this DET issue-2406 12 4 paper paper NOUN issue-2406 12 5 demonstrated demonstrate VERB issue-2406 12 6 the the DET issue-2406 12 7 framework framework NOUN issue-2406 12 8 behind behind ADP issue-2406 12 9 chat chat NOUN issue-2406 12 10 marketing marketing NOUN issue-2406 12 11 , , PUNCT issue-2406 12 12 which which PRON issue-2406 12 13 includes include VERB issue-2406 12 14 the the DET issue-2406 12 15 use use NOUN issue-2406 12 16 of of ADP issue-2406 12 17 different different ADJ issue-2406 12 18 tools tool NOUN issue-2406 12 19 such such ADJ issue-2406 12 20 as as ADP issue-2406 12 21 live live ADJ issue-2406 12 22 chat chat NOUN issue-2406 12 23 platforms platform NOUN issue-2406 12 24 , , PUNCT issue-2406 12 25 chatbots chatbot NOUN issue-2406 12 26 and and CCONJ issue-2406 12 27 live live ADJ issue-2406 12 28 agents agent NOUN issue-2406 12 29 or or CCONJ issue-2406 12 30 human human ADJ issue-2406 12 31 representatives representative NOUN issue-2406 12 32 that that PRON issue-2406 12 33 help help VERB issue-2406 12 34 to to PART issue-2406 12 35 achieve achieve VERB issue-2406 12 36 customer customer NOUN issue-2406 12 37 satisfaction satisfaction NOUN issue-2406 12 38 through through ADP issue-2406 12 39 customer customer NOUN issue-2406 12 40 support support NOUN issue-2406 12 41 . . PUNCT issue-2406 13 1 moreover moreover ADV issue-2406 13 2 , , PUNCT issue-2406 13 3 using use VERB issue-2406 13 4 methods method NOUN issue-2406 13 5 such such ADJ issue-2406 13 6 as as ADP issue-2406 13 7 : : PUNCT issue-2406 13 8 observation observation NOUN issue-2406 13 9 , , PUNCT issue-2406 13 10 survey survey NOUN issue-2406 13 11 and and CCONJ issue-2406 13 12 regression regression NOUN issue-2406 13 13 analysis analysis NOUN issue-2406 13 14 , , PUNCT issue-2406 13 15 this this DET issue-2406 13 16 paper paper NOUN issue-2406 13 17 has have AUX issue-2406 13 18 demonstrated demonstrate VERB issue-2406 13 19 the the DET issue-2406 13 20 importance importance NOUN issue-2406 13 21 of of ADP issue-2406 13 22 customer customer NOUN issue-2406 13 23 centricity centricity NOUN issue-2406 13 24 in in ADP issue-2406 13 25 the the DET issue-2406 13 26 financial financial ADJ issue-2406 13 27 sector sector NOUN issue-2406 13 28 to to PART issue-2406 13 29 provide provide VERB issue-2406 13 30 key key ADJ issue-2406 13 31 essentials essential NOUN issue-2406 13 32 for for ADP issue-2406 13 33 employees employee NOUN issue-2406 13 34 as as ADP issue-2406 13 35 incentives incentive NOUN issue-2406 13 36 that that PRON issue-2406 13 37 maintain maintain VERB issue-2406 13 38 customer customer NOUN issue-2406 13 39 satisfaction satisfaction NOUN issue-2406 13 40 , , PUNCT issue-2406 13 41 while while SCONJ issue-2406 13 42 ensuring ensure VERB issue-2406 13 43 the the DET issue-2406 13 44 flexibility flexibility NOUN issue-2406 13 45 of of ADP issue-2406 13 46 real real ADJ issue-2406 13 47 - - PUNCT issue-2406 13 48 time time NOUN issue-2406 13 49 communication communication NOUN issue-2406 13 50 with with ADP issue-2406 13 51 chatbots chatbot NOUN issue-2406 13 52 or or CCONJ issue-2406 13 53 live live ADJ issue-2406 13 54 agents agent NOUN issue-2406 13 55 , , PUNCT issue-2406 13 56 with with ADP issue-2406 13 57 the the DET issue-2406 13 58 need need NOUN issue-2406 13 59 to to PART issue-2406 13 60 have have AUX issue-2406 13 61 the the DET issue-2406 13 62 ease ease NOUN issue-2406 13 63 of of ADP issue-2406 13 64 use use NOUN issue-2406 13 65 and and CCONJ issue-2406 13 66 flexibility flexibility NOUN issue-2406 13 67 and and CCONJ issue-2406 13 68 various various ADJ issue-2406 13 69 other other ADJ issue-2406 13 70 factors factor NOUN issue-2406 13 71 to to PART issue-2406 13 72 contribute contribute VERB issue-2406 13 73 to to ADP issue-2406 13 74 customer customer NOUN issue-2406 13 75 support support NOUN issue-2406 13 76 satisfaction satisfaction NOUN issue-2406 13 77 . . PUNCT issue-2406 14 1 as as ADP issue-2406 14 2 a a DET issue-2406 14 3 result result NOUN issue-2406 14 4 , , PUNCT issue-2406 14 5 the the DET issue-2406 14 6 paper paper NOUN issue-2406 14 7 emphasises emphasise VERB issue-2406 14 8 that that SCONJ issue-2406 14 9 in in ADP issue-2406 14 10 order order NOUN issue-2406 14 11 to to PART issue-2406 14 12 increase increase VERB issue-2406 14 13 customer customer NOUN issue-2406 14 14 satisfaction satisfaction NOUN issue-2406 14 15 with with ADP issue-2406 14 16 financial financial ADJ issue-2406 14 17 start start NOUN issue-2406 14 18 - - PUNCT issue-2406 14 19 ups up NOUN issue-2406 14 20 , , PUNCT issue-2406 14 21 it it PRON issue-2406 14 22 is be AUX issue-2406 14 23 crucial crucial ADJ issue-2406 14 24 to to PART issue-2406 14 25 maintain maintain VERB issue-2406 14 26 a a DET issue-2406 14 27 low low ADJ issue-2406 14 28 response response NOUN issue-2406 14 29 rate rate NOUN issue-2406 14 30 by by ADP issue-2406 14 31 providing provide VERB issue-2406 14 32 fast fast ADJ issue-2406 14 33 and and CCONJ issue-2406 14 34 reliable reliable ADJ issue-2406 14 35 customer customer NOUN issue-2406 14 36 assistance assistance NOUN issue-2406 14 37 . . PUNCT issue-2406 15 1 developing develop VERB issue-2406 15 2 and and CCONJ issue-2406 15 3 regularly regularly ADV issue-2406 15 4 updating update VERB issue-2406 15 5 chatbots chatbot NOUN issue-2406 15 6 to to PART issue-2406 15 7 facilitate facilitate VERB issue-2406 15 8 smooth smooth ADJ issue-2406 15 9 transitions transition NOUN issue-2406 15 10 to to PART issue-2406 15 11 live live VERB issue-2406 15 12 agents agent NOUN issue-2406 15 13 in in ADP issue-2406 15 14 complex complex ADJ issue-2406 15 15 situations situation NOUN issue-2406 15 16 is be AUX issue-2406 15 17 essential essential ADJ issue-2406 15 18 . . PUNCT issue-2406 16 1 implementing implement VERB issue-2406 16 2 an an DET issue-2406 16 3 effective effective ADJ issue-2406 16 4 ticketing ticket VERB issue-2406 16 5 system system NOUN issue-2406 16 6 to to PART issue-2406 16 7 automate automate VERB issue-2406 16 8 and and CCONJ issue-2406 16 9 monitor monitor VERB issue-2406 16 10 issue issue NOUN issue-2406 16 11 resolution resolution NOUN issue-2406 16 12 is be AUX issue-2406 16 13 essential essential ADJ issue-2406 16 14 , , PUNCT issue-2406 16 15 with with ADP issue-2406 16 16 a a DET issue-2406 16 17 focus focus NOUN issue-2406 16 18 on on ADP issue-2406 16 19 resolving resolve VERB issue-2406 16 20 issues issue NOUN issue-2406 16 21 during during ADP issue-2406 16 22 chat chat NOUN issue-2406 16 23 interactions interaction NOUN issue-2406 16 24 whenever whenever SCONJ issue-2406 16 25 possible possible ADJ issue-2406 16 26 . . PUNCT issue-2406 17 1 adopting adopt VERB issue-2406 17 2 a a DET issue-2406 17 3 hybrid hybrid ADJ issue-2406 17 4 strategy strategy NOUN issue-2406 17 5 that that PRON issue-2406 17 6 combines combine VERB issue-2406 17 7 live live ADJ issue-2406 17 8 agents agent NOUN issue-2406 17 9 and and CCONJ issue-2406 17 10 chatbots chatbot NOUN issue-2406 17 11 helps help VERB issue-2406 17 12 to to PART issue-2406 17 13 meet meet VERB issue-2406 17 14 diverse diverse ADJ issue-2406 17 15 customer customer NOUN issue-2406 17 16 needs need VERB issue-2406 17 17 in in ADP issue-2406 17 18 a a DET issue-2406 17 19 timely timely ADJ issue-2406 17 20 manner manner NOUN issue-2406 17 21 . . PUNCT issue-2406 18 1 investing invest VERB issue-2406 18 2 in in ADP issue-2406 18 3 comprehensive comprehensive ADJ issue-2406 18 4 training training NOUN issue-2406 18 5 for for ADP issue-2406 18 6 live live ADJ issue-2406 18 7 agents agent NOUN issue-2406 18 8 is be AUX issue-2406 18 9 necessary necessary ADJ issue-2406 18 10 to to PART issue-2406 18 11 ensure ensure VERB issue-2406 18 12 professional professional ADJ issue-2406 18 13 and and CCONJ issue-2406 18 14 timely timely ADJ issue-2406 18 15 service service NOUN issue-2406 18 16 . . PUNCT issue-2406 19 1 in in ADP issue-2406 19 2 addition addition NOUN issue-2406 19 3 , , PUNCT issue-2406 19 4 continuous continuous ADJ issue-2406 19 5 monitoring monitoring NOUN issue-2406 19 6 and and CCONJ issue-2406 19 7 analysis analysis NOUN issue-2406 19 8 of of ADP issue-2406 19 9 customer customer NOUN issue-2406 19 10 feedback feedback NOUN issue-2406 19 11 plays play VERB issue-2406 19 12 a a DET issue-2406 19 13 key key ADJ issue-2406 19 14 role role NOUN issue-2406 19 15 in in ADP issue-2406 19 16 improving improve VERB issue-2406 19 17 overall overall ADJ issue-2406 19 18 business business NOUN issue-2406 19 19 performance performance NOUN issue-2406 19 20 . . PUNCT issue-2406 20 1 keywords keyword NOUN issue-2406 20 2 : : PUNCT issue-2406 20 3 chat chat VERB issue-2406 20 4 marketing marketing NOUN issue-2406 20 5 , , PUNCT issue-2406 20 6 chatbots chatbot NOUN issue-2406 20 7 , , PUNCT issue-2406 20 8 customer customer NOUN issue-2406 20 9 satisfaction satisfaction NOUN issue-2406 20 10 , , PUNCT issue-2406 20 11 customer customer NOUN issue-2406 20 12 support support NOUN issue-2406 20 13 , , PUNCT issue-2406 20 14 customer customer NOUN issue-2406 20 15 support support NOUN issue-2406 20 16 satisfaction satisfaction NOUN issue-2406 20 17 , , PUNCT issue-2406 20 18 live live ADJ issue-2406 20 19 agents agent NOUN issue-2406 20 20 . . PUNCT issue-2406 21 1 jel jel PROPN issue-2406 21 2 classification classification NOUN issue-2406 21 3 : : PUNCT issue-2406 21 4 m31 m31 NOUN issue-2406 21 5 1 1 NUM issue-2406 21 6 . . PUNCT issue-2406 22 1 introduction introduction NOUN issue-2406 22 2 relevance relevance NOUN issue-2406 22 3 and and CCONJ issue-2406 22 4 feasibility feasibility NOUN issue-2406 22 5 . . PUNCT issue-2406 23 1 most most ADJ issue-2406 23 2 companies company NOUN issue-2406 23 3 today today NOUN issue-2406 23 4 are be AUX issue-2406 23 5 trying try VERB issue-2406 23 6 to to PART issue-2406 23 7 improve improve VERB issue-2406 23 8 customer customer NOUN issue-2406 23 9 support support NOUN issue-2406 23 10 satisfaction satisfaction NOUN issue-2406 23 11 through through ADP issue-2406 23 12 a a DET issue-2406 23 13 variety variety NOUN issue-2406 23 14 of of ADP issue-2406 23 15 strategies strategy NOUN issue-2406 23 16 . . PUNCT issue-2406 24 1 frequently frequently ADV issue-2406 24 2 asked ask VERB issue-2406 24 3 questions question NOUN issue-2406 24 4 ( ( PUNCT issue-2406 24 5 faqs faqs PROPN issue-2406 24 6 ) ) PUNCT issue-2406 24 7 , , PUNCT issue-2406 24 8 support support NOUN issue-2406 24 9 emails email NOUN issue-2406 24 10 , , PUNCT issue-2406 24 11 help help VERB issue-2406 24 12 menus menu NOUN issue-2406 24 13 , , PUNCT issue-2406 24 14 phone phone NOUN issue-2406 24 15 calls call NOUN issue-2406 24 16 and and CCONJ issue-2406 24 17 , , PUNCT issue-2406 24 18 more more ADV issue-2406 24 19 recently recently ADV issue-2406 24 20 , , PUNCT issue-2406 24 21 the the DET issue-2406 24 22 live live ADJ issue-2406 24 23 chat chat NOUN issue-2406 24 24 tool tool NOUN issue-2406 24 25 , , PUNCT issue-2406 24 26 which which PRON issue-2406 24 27 is be AUX issue-2406 24 28 integrated integrate VERB issue-2406 24 29 into into ADP issue-2406 24 30 the the DET issue-2406 24 31 website website NOUN issue-2406 24 32 and and CCONJ issue-2406 24 33 provides provide VERB issue-2406 24 34 live live ADJ issue-2406 24 35 agents agent NOUN issue-2406 24 36 and and CCONJ issue-2406 24 37 chatbots chatbot NOUN issue-2406 24 38 ready ready ADJ issue-2406 24 39 to to PART issue-2406 24 40 assist assist VERB issue-2406 24 41 customers customer NOUN issue-2406 24 42 in in ADP issue-2406 24 43 real real ADJ issue-2406 24 44 time time NOUN issue-2406 24 45 with with ADP issue-2406 24 46 product product NOUN issue-2406 24 47 , , PUNCT issue-2406 24 48 service service NOUN issue-2406 24 49 and and CCONJ issue-2406 24 50 other other ADJ issue-2406 24 51 queries query NOUN issue-2406 24 52 . . PUNCT issue-2406 25 1 according accord VERB issue-2406 25 2 to to ADP issue-2406 25 3 chattaraman chattaraman PROPN issue-2406 25 4 , , PUNCT issue-2406 25 5 kwon kwon PROPN issue-2406 25 6 , , PUNCT issue-2406 25 7 & & CCONJ issue-2406 25 8 gilbert gilbert PROPN issue-2406 25 9 ( ( PUNCT issue-2406 25 10 2012 2012 NUM issue-2406 25 11 ) ) PUNCT issue-2406 25 12 , , PUNCT issue-2406 25 13 providing provide VERB issue-2406 25 14 baltic baltic ADJ issue-2406 25 15 journal journal NOUN issue-2406 25 16 of of ADP issue-2406 25 17 economic economic ADJ issue-2406 25 18 studies study NOUN issue-2406 25 19 2 2 NUM issue-2406 25 20 vol vol NOUN issue-2406 25 21 . . PUNCT issue-2406 26 1 10 10 NUM issue-2406 26 2 no no NOUN issue-2406 26 3 . . NOUN issue-2406 26 4 2 2 NUM issue-2406 26 5 , , PUNCT issue-2406 26 6 2024 2024 NUM issue-2406 26 7 effective effective ADJ issue-2406 26 8 customer customer NOUN issue-2406 26 9 support support NOUN issue-2406 26 10 is be AUX issue-2406 26 11 essential essential ADJ issue-2406 26 12 . . PUNCT issue-2406 27 1 this this DET issue-2406 27 2 support support NOUN issue-2406 27 3 can can AUX issue-2406 27 4 come come VERB issue-2406 27 5 in in ADP issue-2406 27 6 the the DET issue-2406 27 7 form form NOUN issue-2406 27 8 of of ADP issue-2406 27 9 emails email NOUN issue-2406 27 10 or or CCONJ issue-2406 27 11 live live ADJ issue-2406 27 12 chat chat NOUN issue-2406 27 13 services service NOUN issue-2406 27 14 , , PUNCT issue-2406 27 15 both both PRON issue-2406 27 16 of of ADP issue-2406 27 17 which which PRON issue-2406 27 18 are be AUX issue-2406 27 19 recognised recognise VERB issue-2406 27 20 as as ADP issue-2406 27 21 online online ADJ issue-2406 27 22 forms form NOUN issue-2406 27 23 of of ADP issue-2406 27 24 customer customer NOUN issue-2406 27 25 support support NOUN issue-2406 27 26 . . PUNCT issue-2406 28 1 live live VERB issue-2406 28 2 chat chat PROPN issue-2406 28 3 is be AUX issue-2406 28 4 a a DET issue-2406 28 5 tool tool NOUN issue-2406 28 6 used use VERB issue-2406 28 7 to to PART issue-2406 28 8 provide provide VERB issue-2406 28 9 assistance assistance NOUN issue-2406 28 10 and and CCONJ issue-2406 28 11 guidance guidance NOUN issue-2406 28 12 to to ADP issue-2406 28 13 customers customer NOUN issue-2406 28 14 based base VERB issue-2406 28 15 on on ADP issue-2406 28 16 their their PRON issue-2406 28 17 request request NOUN issue-2406 28 18 or or CCONJ issue-2406 28 19 question question NOUN issue-2406 28 20 . . PUNCT issue-2406 29 1 it it PRON issue-2406 29 2 can can AUX issue-2406 29 3 be be AUX issue-2406 29 4 a a DET issue-2406 29 5 chat chat NOUN issue-2406 29 6 run run VERB issue-2406 29 7 by by ADP issue-2406 29 8 a a DET issue-2406 29 9 bot bot NOUN issue-2406 29 10 or or CCONJ issue-2406 29 11 a a DET issue-2406 29 12 human human ADJ issue-2406 29 13 representative representative NOUN issue-2406 29 14 and and CCONJ issue-2406 29 15 is be AUX issue-2406 29 16 available available ADJ issue-2406 29 17 around around ADP issue-2406 29 18 the the DET issue-2406 29 19 clock clock NOUN issue-2406 29 20 , , PUNCT issue-2406 29 21 seven seven NUM issue-2406 29 22 days day NOUN issue-2406 29 23 a a DET issue-2406 29 24 week week NOUN issue-2406 29 25 . . PUNCT issue-2406 30 1 this this PRON issue-2406 30 2 promotes promote VERB issue-2406 30 3 customer customer NOUN issue-2406 30 4 loyalty loyalty NOUN issue-2406 30 5 and and CCONJ issue-2406 30 6 encourages encourage VERB issue-2406 30 7 the the DET issue-2406 30 8 customer customer NOUN issue-2406 30 9 to to PART issue-2406 30 10 return return VERB issue-2406 30 11 whenever whenever SCONJ issue-2406 30 12 they they PRON issue-2406 30 13 need need VERB issue-2406 30 14 assistance assistance NOUN issue-2406 30 15 from from ADP issue-2406 30 16 the the DET issue-2406 30 17 company company NOUN issue-2406 30 18 ( ( PUNCT issue-2406 30 19 turel turel NOUN issue-2406 30 20 et et PROPN issue-2406 30 21 al al PROPN issue-2406 30 22 . . PROPN issue-2406 30 23 , , PUNCT issue-2406 30 24 2013 2013 NUM issue-2406 30 25 ) ) PUNCT issue-2406 30 26 . . PUNCT issue-2406 31 1 nowadays nowadays ADV issue-2406 31 2 , , PUNCT issue-2406 31 3 customers customer NOUN issue-2406 31 4 are be AUX issue-2406 31 5 looking look VERB issue-2406 31 6 for for ADP issue-2406 31 7 support support NOUN issue-2406 31 8 online online ADV issue-2406 31 9 , , PUNCT issue-2406 31 10 and and CCONJ issue-2406 31 11 it it PRON issue-2406 31 12 is be AUX issue-2406 31 13 the the DET issue-2406 31 14 financial financial ADJ issue-2406 31 15 startups startup NOUN issue-2406 31 16 that that PRON issue-2406 31 17 provide provide VERB issue-2406 31 18 the the DET issue-2406 31 19 highest high ADJ issue-2406 31 20 level level NOUN issue-2406 31 21 of of ADP issue-2406 31 22 customer customer NOUN issue-2406 31 23 support support NOUN issue-2406 31 24 , , PUNCT issue-2406 31 25 available available ADJ issue-2406 31 26 24/7 24/7 NOUN issue-2406 31 27 , , PUNCT issue-2406 31 28 that that PRON issue-2406 31 29 enable enable VERB issue-2406 31 30 the the DET issue-2406 31 31 customer customer NOUN issue-2406 31 32 to to PART issue-2406 31 33 contact contact VERB issue-2406 31 34 the the DET issue-2406 31 35 support support NOUN issue-2406 31 36 team team NOUN issue-2406 31 37 for for ADP issue-2406 31 38 any any DET issue-2406 31 39 issue issue NOUN issue-2406 31 40 that that PRON issue-2406 31 41 may may AUX issue-2406 31 42 vary vary VERB issue-2406 31 43 depending depend VERB issue-2406 31 44 on on ADP issue-2406 31 45 the the DET issue-2406 31 46 financial financial ADJ issue-2406 31 47 payment payment NOUN issue-2406 31 48 or or CCONJ issue-2406 31 49 general general ADJ issue-2406 31 50 query query NOUN issue-2406 31 51 . . PUNCT issue-2406 32 1 according accord VERB issue-2406 32 2 to to ADP issue-2406 32 3 a a DET issue-2406 32 4 study study NOUN issue-2406 32 5 by by ADP issue-2406 32 6 accenture accenture NOUN issue-2406 32 7 ( ( PUNCT issue-2406 32 8 2016 2016 NUM issue-2406 32 9 ) ) PUNCT issue-2406 32 10 , , PUNCT issue-2406 32 11 chatbots chatbot NOUN issue-2406 32 12 were be AUX issue-2406 32 13 able able ADJ issue-2406 32 14 to to PART issue-2406 32 15 resolve resolve VERB issue-2406 32 16 82 82 NUM issue-2406 32 17 % % NOUN issue-2406 32 18 of of ADP issue-2406 32 19 conversations conversation NOUN issue-2406 32 20 on on ADP issue-2406 32 21 their their PRON issue-2406 32 22 own own ADJ issue-2406 32 23 , , PUNCT issue-2406 32 24 and and CCONJ issue-2406 32 25 this this DET issue-2406 32 26 figure figure NOUN issue-2406 32 27 rose rise VERB issue-2406 32 28 to to ADP issue-2406 32 29 88 88 NUM issue-2406 32 30 % % NOUN issue-2406 32 31 when when SCONJ issue-2406 32 32 a a DET issue-2406 32 33 live live ADJ issue-2406 32 34 human human ADJ issue-2406 32 35 agent agent NOUN issue-2406 32 36 was be AUX issue-2406 32 37 also also ADV issue-2406 32 38 involved involve VERB issue-2406 32 39 . . PUNCT issue-2406 33 1 according accord VERB issue-2406 33 2 to to ADP issue-2406 33 3 holloway holloway PROPN issue-2406 33 4 & & CCONJ issue-2406 33 5 beatty beatty PROPN issue-2406 33 6 ( ( PUNCT issue-2406 33 7 2003 2003 NUM issue-2406 33 8 ) ) PUNCT issue-2406 33 9 , , PUNCT issue-2406 33 10 complaints complaint NOUN issue-2406 33 11 are be AUX issue-2406 33 12 more more ADV issue-2406 33 13 likely likely ADJ issue-2406 33 14 to to PART issue-2406 33 15 occur occur VERB issue-2406 33 16 online online ADV issue-2406 33 17 than than ADP issue-2406 33 18 offline offline ADJ issue-2406 33 19 . . PUNCT issue-2406 34 1 this this PRON issue-2406 34 2 shows show VERB issue-2406 34 3 that that SCONJ issue-2406 34 4 customers customer NOUN issue-2406 34 5 prefer prefer VERB issue-2406 34 6 to to PART issue-2406 34 7 seek seek VERB issue-2406 34 8 support support NOUN issue-2406 34 9 online online ADV issue-2406 34 10 rather rather ADV issue-2406 34 11 than than ADP issue-2406 34 12 offline offline ADJ issue-2406 34 13 , , PUNCT issue-2406 34 14 which which PRON issue-2406 34 15 is be AUX issue-2406 34 16 why why SCONJ issue-2406 34 17 various various ADJ issue-2406 34 18 financial financial ADJ issue-2406 34 19 companies company NOUN issue-2406 34 20 , , PUNCT issue-2406 34 21 such such ADJ issue-2406 34 22 as as ADP issue-2406 34 23 banks bank NOUN issue-2406 34 24 , , PUNCT issue-2406 34 25 have have AUX issue-2406 34 26 implemented implement VERB issue-2406 34 27 live live ADJ issue-2406 34 28 chat chat NOUN issue-2406 34 29 to to PART issue-2406 34 30 increase increase VERB issue-2406 34 31 customer customer NOUN issue-2406 34 32 engagement engagement NOUN issue-2406 34 33 and and CCONJ issue-2406 34 34 satisfaction satisfaction NOUN issue-2406 34 35 in in ADP issue-2406 34 36 order order NOUN issue-2406 34 37 to to PART issue-2406 34 38 prevent prevent VERB issue-2406 34 39 the the DET issue-2406 34 40 loss loss NOUN issue-2406 34 41 of of ADP issue-2406 34 42 the the DET issue-2406 34 43 sense sense NOUN issue-2406 34 44 of of ADP issue-2406 34 45 interaction interaction NOUN issue-2406 34 46 , , PUNCT issue-2406 34 47 trust trust NOUN issue-2406 34 48 and and CCONJ issue-2406 34 49 reliability reliability NOUN issue-2406 34 50 by by ADP issue-2406 34 51 providing provide VERB issue-2406 34 52 customers customer NOUN issue-2406 34 53 with with ADP issue-2406 34 54 online online ADJ issue-2406 34 55 assistance assistance NOUN issue-2406 34 56 to to PART issue-2406 34 57 answer answer VERB issue-2406 34 58 queries query NOUN issue-2406 34 59 during during ADP issue-2406 34 60 sessions session NOUN issue-2406 34 61 and and CCONJ issue-2406 34 62 resolve resolve VERB issue-2406 34 63 issues issue NOUN issue-2406 34 64 accordingly accordingly ADV issue-2406 34 65 ( ( PUNCT issue-2406 34 66 rajaobelina rajaobelina NOUN issue-2406 34 67 et et PROPN issue-2406 34 68 al al PROPN issue-2406 34 69 . . PROPN issue-2406 34 70 , , PUNCT issue-2406 34 71 2019 2019 NUM issue-2406 34 72 ) ) PUNCT issue-2406 34 73 . . PUNCT issue-2406 35 1 shereen shereen NOUN issue-2406 35 2 ( ( PUNCT issue-2406 35 3 2020 2020 NUM issue-2406 35 4 ) ) PUNCT issue-2406 35 5 states state NOUN issue-2406 35 6 that that PRON issue-2406 35 7 chat chat VERB issue-2406 35 8 marketing marketing NOUN issue-2406 35 9 is be AUX issue-2406 35 10 used use VERB issue-2406 35 11 to to PART issue-2406 35 12 attract attract VERB issue-2406 35 13 and and CCONJ issue-2406 35 14 retain retain VERB issue-2406 35 15 customers customer NOUN issue-2406 35 16 through through ADP issue-2406 35 17 various various ADJ issue-2406 35 18 platforms platform NOUN issue-2406 35 19 and and CCONJ issue-2406 35 20 tools tool NOUN issue-2406 35 21 that that PRON issue-2406 35 22 specialise specialise VERB issue-2406 35 23 in in ADP issue-2406 35 24 messaging message VERB issue-2406 35 25 channels channel NOUN issue-2406 35 26 as as ADP issue-2406 35 27 such such ADJ issue-2406 35 28 ; ; PUNCT issue-2406 35 29 live live ADJ issue-2406 35 30 chat chat PROPN issue-2406 35 31 , , PUNCT issue-2406 35 32 chatbots chatbot NOUN issue-2406 35 33 . . PUNCT issue-2406 36 1 in in ADP issue-2406 36 2 other other ADJ issue-2406 36 3 words word NOUN issue-2406 36 4 , , PUNCT issue-2406 36 5 it it PRON issue-2406 36 6 is be AUX issue-2406 36 7 used use VERB issue-2406 36 8 by by ADP issue-2406 36 9 companies company NOUN issue-2406 36 10 to to PART issue-2406 36 11 chat chat VERB issue-2406 36 12 with with ADP issue-2406 36 13 customers customer NOUN issue-2406 36 14 and and CCONJ issue-2406 36 15 maintain maintain VERB issue-2406 36 16 communication communication NOUN issue-2406 36 17 on on ADP issue-2406 36 18 a a DET issue-2406 36 19 real real ADJ issue-2406 36 20 - - PUNCT issue-2406 36 21 time time NOUN issue-2406 36 22 basis basis NOUN issue-2406 36 23 on on ADP issue-2406 36 24 e e NOUN issue-2406 36 25 - - NOUN issue-2406 36 26 commerce commerce NOUN issue-2406 36 27 websites website NOUN issue-2406 36 28 or or CCONJ issue-2406 36 29 the the DET issue-2406 36 30 like like ADJ issue-2406 36 31 with with ADP issue-2406 36 32 the the DET issue-2406 36 33 aim aim NOUN issue-2406 36 34 of of ADP issue-2406 36 35 guiding guide VERB issue-2406 36 36 customers customer NOUN issue-2406 36 37 through through ADP issue-2406 36 38 their their PRON issue-2406 36 39 issues issue NOUN issue-2406 36 40 . . PUNCT issue-2406 37 1 according accord VERB issue-2406 37 2 to to ADP issue-2406 37 3 turel turel PROPN issue-2406 37 4 et et PROPN issue-2406 37 5 al al PROPN issue-2406 37 6 . . PROPN issue-2406 38 1 ( ( PUNCT issue-2406 38 2 2013 2013 NUM issue-2406 38 3 ) ) PUNCT issue-2406 38 4 and and CCONJ issue-2406 38 5 chattaraman chattaraman VERB issue-2406 38 6 et et PROPN issue-2406 38 7 al al PROPN issue-2406 38 8 . . PROPN issue-2406 39 1 ( ( PUNCT issue-2406 39 2 2012 2012 NUM issue-2406 39 3 ) ) PUNCT issue-2406 39 4 , , PUNCT issue-2406 39 5 live live ADJ issue-2406 39 6 chat chat NOUN issue-2406 39 7 is be AUX issue-2406 39 8 the the DET issue-2406 39 9 most most ADV issue-2406 39 10 popular popular ADJ issue-2406 39 11 tool tool NOUN issue-2406 39 12 for for ADP issue-2406 39 13 online online ADJ issue-2406 39 14 assistance assistance NOUN issue-2406 39 15 today today NOUN issue-2406 39 16 . . PUNCT issue-2406 40 1 this this PRON issue-2406 40 2 is be AUX issue-2406 40 3 because because SCONJ issue-2406 40 4 many many ADJ issue-2406 40 5 customers customer NOUN issue-2406 40 6 consider consider VERB issue-2406 40 7 online online ADJ issue-2406 40 8 assistance assistance NOUN issue-2406 40 9 before before ADP issue-2406 40 10 visiting visit VERB issue-2406 40 11 a a DET issue-2406 40 12 physical physical ADJ issue-2406 40 13 or or CCONJ issue-2406 40 14 offline offline ADJ issue-2406 40 15 customer customer NOUN issue-2406 40 16 service service NOUN issue-2406 40 17 centre centre NOUN issue-2406 40 18 . . PUNCT issue-2406 41 1 for for ADP issue-2406 41 2 example example NOUN issue-2406 41 3 , , PUNCT issue-2406 41 4 an an DET issue-2406 41 5 e e NOUN issue-2406 41 6 - - NOUN issue-2406 41 7 money money NOUN issue-2406 41 8 institution institution NOUN issue-2406 41 9 that that PRON issue-2406 41 10 does do AUX issue-2406 41 11 not not PART issue-2406 41 12 yet yet ADV issue-2406 41 13 have have VERB issue-2406 41 14 a a DET issue-2406 41 15 physical physical ADJ issue-2406 41 16 branch branch NOUN issue-2406 41 17 can can AUX issue-2406 41 18 only only ADV issue-2406 41 19 assist assist VERB issue-2406 41 20 customers customer NOUN issue-2406 41 21 online online ADV issue-2406 41 22 through through ADP issue-2406 41 23 methods method NOUN issue-2406 41 24 such such ADJ issue-2406 41 25 as as ADP issue-2406 41 26 live live ADJ issue-2406 41 27 chat chat NOUN issue-2406 41 28 , , PUNCT issue-2406 41 29 phone phone NOUN issue-2406 41 30 calls call NOUN issue-2406 41 31 and and CCONJ issue-2406 41 32 help help VERB issue-2406 41 33 desks desk NOUN issue-2406 41 34 . . PUNCT issue-2406 42 1 a a DET issue-2406 42 2 bank bank NOUN issue-2406 42 3 with with ADP issue-2406 42 4 a a DET issue-2406 42 5 physical physical ADJ issue-2406 42 6 branch branch NOUN issue-2406 42 7 , , PUNCT issue-2406 42 8 on on ADP issue-2406 42 9 the the DET issue-2406 42 10 other other ADJ issue-2406 42 11 hand hand NOUN issue-2406 42 12 , , PUNCT issue-2406 42 13 gives give VERB issue-2406 42 14 customers customer NOUN issue-2406 42 15 the the DET issue-2406 42 16 option option NOUN issue-2406 42 17 to to PART issue-2406 42 18 seek seek VERB issue-2406 42 19 physical physical ADJ issue-2406 42 20 customer customer NOUN issue-2406 42 21 support support NOUN issue-2406 42 22 if if SCONJ issue-2406 42 23 they they PRON issue-2406 42 24 need need VERB issue-2406 42 25 it it PRON issue-2406 42 26 , , PUNCT issue-2406 42 27 but but CCONJ issue-2406 42 28 even even ADV issue-2406 42 29 though though SCONJ issue-2406 42 30 this this PRON issue-2406 42 31 is be AUX issue-2406 42 32 an an DET issue-2406 42 33 option option NOUN issue-2406 42 34 , , PUNCT issue-2406 42 35 most most ADJ issue-2406 42 36 customers customer NOUN issue-2406 42 37 still still ADV issue-2406 42 38 choose choose VERB issue-2406 42 39 to to PART issue-2406 42 40 use use VERB issue-2406 42 41 digital digital ADJ issue-2406 42 42 means mean NOUN issue-2406 42 43 to to PART issue-2406 42 44 resolve resolve VERB issue-2406 42 45 problems problem NOUN issue-2406 42 46 or or CCONJ issue-2406 42 47 respond respond VERB issue-2406 42 48 to to ADP issue-2406 42 49 serviceand serviceand NOUN issue-2406 42 50 productrelated productrelate VERB issue-2406 42 51 questions question NOUN issue-2406 42 52 . . PUNCT issue-2406 43 1 in in ADP issue-2406 43 2 the the DET issue-2406 43 3 financial financial ADJ issue-2406 43 4 sector sector NOUN issue-2406 43 5 , , PUNCT issue-2406 43 6 where where SCONJ issue-2406 43 7 customers customer NOUN issue-2406 43 8 are be AUX issue-2406 43 9 the the DET issue-2406 43 10 most most ADV issue-2406 43 11 likely likely ADJ issue-2406 43 12 to to PART issue-2406 43 13 engage engage VERB issue-2406 43 14 in in ADP issue-2406 43 15 the the DET issue-2406 43 16 digital digital ADJ issue-2406 43 17 age age NOUN issue-2406 43 18 , , PUNCT issue-2406 43 19 this this PRON issue-2406 43 20 also also ADV issue-2406 43 21 has have VERB issue-2406 43 22 a a DET issue-2406 43 23 significant significant ADJ issue-2406 43 24 impact impact NOUN issue-2406 43 25 on on ADP issue-2406 43 26 the the DET issue-2406 43 27 customer customer NOUN issue-2406 43 28 journey journey NOUN issue-2406 43 29 . . PUNCT issue-2406 44 1 by by ADP issue-2406 44 2 using use VERB issue-2406 44 3 live live ADJ issue-2406 44 4 chat chat NOUN issue-2406 44 5 , , PUNCT issue-2406 44 6 a a DET issue-2406 44 7 company company NOUN issue-2406 44 8 can can AUX issue-2406 44 9 quickly quickly ADV issue-2406 44 10 respond respond VERB issue-2406 44 11 to to ADP issue-2406 44 12 consumer consumer NOUN issue-2406 44 13 questions question NOUN issue-2406 44 14 about about ADP issue-2406 44 15 specific specific ADJ issue-2406 44 16 situations situation NOUN issue-2406 44 17 in in ADP issue-2406 44 18 real real ADJ issue-2406 44 19 time time NOUN issue-2406 44 20 . . PUNCT issue-2406 45 1 by by ADP issue-2406 45 2 addressing address VERB issue-2406 45 3 customers customer NOUN issue-2406 45 4 ' ' PART issue-2406 45 5 concerns concern NOUN issue-2406 45 6 and and CCONJ issue-2406 45 7 solving solve VERB issue-2406 45 8 their their PRON issue-2406 45 9 problems problem NOUN issue-2406 45 10 , , PUNCT issue-2406 45 11 a a DET issue-2406 45 12 company company NOUN issue-2406 45 13 can can AUX issue-2406 45 14 help help VERB issue-2406 45 15 build build VERB issue-2406 45 16 trust trust NOUN issue-2406 45 17 and and CCONJ issue-2406 45 18 increase increase VERB issue-2406 45 19 customer customer NOUN issue-2406 45 20 loyalty loyalty NOUN issue-2406 45 21 . . PUNCT issue-2406 46 1 customers customer NOUN issue-2406 46 2 often often ADV issue-2406 46 3 have have VERB issue-2406 46 4 financial financial ADJ issue-2406 46 5 concerns concern NOUN issue-2406 46 6 , , PUNCT issue-2406 46 7 particularly particularly ADV issue-2406 46 8 around around ADP issue-2406 46 9 payments payment NOUN issue-2406 46 10 , , PUNCT issue-2406 46 11 credit credit NOUN issue-2406 46 12 and and CCONJ issue-2406 46 13 other other ADJ issue-2406 46 14 issues issue NOUN issue-2406 46 15 . . PUNCT issue-2406 47 1 due due ADP issue-2406 47 2 to to ADP issue-2406 47 3 their their PRON issue-2406 47 4 ability ability NOUN issue-2406 47 5 to to PART issue-2406 47 6 differentiate differentiate VERB issue-2406 47 7 themselves themselves PRON issue-2406 47 8 from from ADP issue-2406 47 9 competitors competitor NOUN issue-2406 47 10 in in ADP issue-2406 47 11 the the DET issue-2406 47 12 market market NOUN issue-2406 47 13 by by ADP issue-2406 47 14 using use VERB issue-2406 47 15 the the DET issue-2406 47 16 live live ADJ issue-2406 47 17 chat chat NOUN issue-2406 47 18 tool tool NOUN issue-2406 47 19 as as ADP issue-2406 47 20 a a DET issue-2406 47 21 key key ADJ issue-2406 47 22 component component NOUN issue-2406 47 23 of of ADP issue-2406 47 24 their their PRON issue-2406 47 25 customer customer NOUN issue-2406 47 26 support support NOUN issue-2406 47 27 strategy strategy NOUN issue-2406 47 28 , , PUNCT issue-2406 47 29 this this DET issue-2406 47 30 topic topic NOUN issue-2406 47 31 focuses focus VERB issue-2406 47 32 on on ADP issue-2406 47 33 financial financial ADJ issue-2406 47 34 start start NOUN issue-2406 47 35 - - PUNCT issue-2406 47 36 ups up NOUN issue-2406 47 37 in in ADP issue-2406 47 38 the the DET issue-2406 47 39 area area NOUN issue-2406 47 40 of of ADP issue-2406 47 41 chat chat NOUN issue-2406 47 42 marketing marketing NOUN issue-2406 47 43 ( ( PUNCT issue-2406 47 44 brown brown ADJ issue-2406 47 45 , , PUNCT issue-2406 47 46 2018 2018 NUM issue-2406 47 47 ) ) PUNCT issue-2406 47 48 . . PUNCT issue-2406 48 1 research research NOUN issue-2406 48 2 problem problem NOUN issue-2406 48 3 : : PUNCT issue-2406 48 4 how how SCONJ issue-2406 48 5 does do AUX issue-2406 48 6 chat chat VERB issue-2406 48 7 marketing marketing NOUN issue-2406 48 8 affect affect VERB issue-2406 48 9 customer customer NOUN issue-2406 48 10 satisfaction satisfaction NOUN issue-2406 48 11 with with ADP issue-2406 48 12 support support NOUN issue-2406 48 13 ? ? PUNCT issue-2406 49 1 the the DET issue-2406 49 2 object object NOUN issue-2406 49 3 of of ADP issue-2406 49 4 the the DET issue-2406 49 5 study study NOUN issue-2406 49 6 is be AUX issue-2406 49 7 the the DET issue-2406 49 8 impact impact NOUN issue-2406 49 9 of of ADP issue-2406 49 10 chat chat NOUN issue-2406 49 11 marketing marketing NOUN issue-2406 49 12 on on ADP issue-2406 49 13 customer customer NOUN issue-2406 49 14 satisfaction satisfaction NOUN issue-2406 49 15 with with ADP issue-2406 49 16 the the DET issue-2406 49 17 support support NOUN issue-2406 49 18 service service NOUN issue-2406 49 19 . . PUNCT issue-2406 50 1 the the DET issue-2406 50 2 aim aim NOUN issue-2406 50 3 of of ADP issue-2406 50 4 the the DET issue-2406 50 5 article article NOUN issue-2406 50 6 is be AUX issue-2406 50 7 to to PART issue-2406 50 8 provide provide VERB issue-2406 50 9 a a DET issue-2406 50 10 theoretical theoretical ADJ issue-2406 50 11 understanding understanding NOUN issue-2406 50 12 of of ADP issue-2406 50 13 the the DET issue-2406 50 14 impact impact NOUN issue-2406 50 15 of of ADP issue-2406 50 16 chat chat NOUN issue-2406 50 17 marketing marketing NOUN issue-2406 50 18 on on ADP issue-2406 50 19 customer customer NOUN issue-2406 50 20 satisfaction satisfaction NOUN issue-2406 50 21 in in ADP issue-2406 50 22 financial financial ADJ issue-2406 50 23 startups startup NOUN issue-2406 50 24 . . PUNCT issue-2406 51 1 the the DET issue-2406 51 2 research research NOUN issue-2406 51 3 methodology methodology NOUN issue-2406 51 4 was be AUX issue-2406 51 5 implemented implement VERB issue-2406 51 6 using use VERB issue-2406 51 7 the the DET issue-2406 51 8 methods method NOUN issue-2406 51 9 of of ADP issue-2406 51 10 scientific scientific ADJ issue-2406 51 11 literature literature NOUN issue-2406 51 12 analysis analysis NOUN issue-2406 51 13 , , PUNCT issue-2406 51 14 quantitative quantitative ADJ issue-2406 51 15 and and CCONJ issue-2406 51 16 content content ADJ issue-2406 51 17 analysis analysis NOUN issue-2406 51 18 . . PUNCT issue-2406 52 1 2 2 X issue-2406 52 2 . . X issue-2406 52 3 theoretical theoretical ADJ issue-2406 52 4 background background NOUN issue-2406 52 5 review review NOUN issue-2406 52 6 customer customer NOUN issue-2406 52 7 support support NOUN issue-2406 52 8 is be AUX issue-2406 52 9 crucial crucial ADJ issue-2406 52 10 for for SCONJ issue-2406 52 11 financial financial ADJ issue-2406 52 12 startups startup NOUN issue-2406 52 13 to to PART issue-2406 52 14 provide provide VERB issue-2406 52 15 essential essential ADJ issue-2406 52 16 guidance guidance NOUN issue-2406 52 17 and and CCONJ issue-2406 52 18 solve solve VERB issue-2406 52 19 customer customer NOUN issue-2406 52 20 problems problem NOUN issue-2406 52 21 . . PUNCT issue-2406 53 1 customer customer NOUN issue-2406 53 2 support support NOUN issue-2406 53 3 can can AUX issue-2406 53 4 be be AUX issue-2406 53 5 delivered deliver VERB issue-2406 53 6 through through ADP issue-2406 53 7 various various ADJ issue-2406 53 8 marketing marketing NOUN issue-2406 53 9 methods method NOUN issue-2406 53 10 in in ADP issue-2406 53 11 financial financial ADJ issue-2406 53 12 startups startup NOUN issue-2406 53 13 , , PUNCT issue-2406 53 14 which which DET issue-2406 53 15 positive positive ADJ issue-2406 53 16 customer customer NOUN issue-2406 53 17 experience experience NOUN issue-2406 53 18 is be AUX issue-2406 53 19 significant significant ADJ issue-2406 53 20 to to PART issue-2406 53 21 seek seek VERB issue-2406 53 22 to to PART issue-2406 53 23 achieve achieve VERB issue-2406 53 24 customer customer NOUN issue-2406 53 25 satisfaction satisfaction NOUN issue-2406 53 26 by by ADP issue-2406 53 27 providing provide VERB issue-2406 53 28 the the DET issue-2406 53 29 customer customer NOUN issue-2406 53 30 with with ADP issue-2406 53 31 sufficient sufficient ADJ issue-2406 53 32 guidance guidance NOUN issue-2406 53 33 and and CCONJ issue-2406 53 34 information information NOUN issue-2406 53 35 . . PUNCT issue-2406 54 1 customer customer NOUN issue-2406 54 2 support support NOUN issue-2406 54 3 plays play VERB issue-2406 54 4 an an DET issue-2406 54 5 essential essential ADJ issue-2406 54 6 role role NOUN issue-2406 54 7 in in ADP issue-2406 54 8 marketing marketing NOUN issue-2406 54 9 , , PUNCT issue-2406 54 10 as as SCONJ issue-2406 54 11 it it PRON issue-2406 54 12 is be AUX issue-2406 54 13 one one NUM issue-2406 54 14 of of ADP issue-2406 54 15 the the DET issue-2406 54 16 most most ADV issue-2406 54 17 important important ADJ issue-2406 54 18 factors factor NOUN issue-2406 54 19 that that PRON issue-2406 54 20 a a DET issue-2406 54 21 company company NOUN issue-2406 54 22 approaches approach VERB issue-2406 54 23 to to PART issue-2406 54 24 be be AUX issue-2406 54 25 successful successful ADJ issue-2406 54 26 . . PUNCT issue-2406 55 1 according accord VERB issue-2406 55 2 to to ADP issue-2406 55 3 xu xu PROPN issue-2406 55 4 et et PROPN issue-2406 55 5 al al PROPN issue-2406 55 6 . . PROPN issue-2406 56 1 ( ( PUNCT issue-2406 56 2 2017 2017 NUM issue-2406 56 3 ) ) PUNCT issue-2406 56 4 , , PUNCT issue-2406 56 5 in in ADP issue-2406 56 6 order order NOUN issue-2406 56 7 to to PART issue-2406 56 8 evaluate evaluate VERB issue-2406 56 9 the the DET issue-2406 56 10 quality quality NOUN issue-2406 56 11 of of ADP issue-2406 56 12 customer customer NOUN issue-2406 56 13 support support NOUN issue-2406 56 14 , , PUNCT issue-2406 56 15 there there PRON issue-2406 56 16 are be VERB issue-2406 56 17 measures measure NOUN issue-2406 56 18 to to PART issue-2406 56 19 consider consider VERB issue-2406 56 20 , , PUNCT issue-2406 56 21 which which PRON issue-2406 56 22 are be AUX issue-2406 56 23 described describe VERB issue-2406 56 24 as as ADP issue-2406 56 25 the the DET issue-2406 56 26 appropriateness appropriateness NOUN issue-2406 56 27 , , PUNCT issue-2406 56 28 the the DET issue-2406 56 29 helpfulness helpfulness NOUN issue-2406 56 30 of of ADP issue-2406 56 31 the the DET issue-2406 56 32 interaction interaction NOUN issue-2406 56 33 , , PUNCT issue-2406 56 34 and and CCONJ issue-2406 56 35 the the DET issue-2406 56 36 emotions emotion NOUN issue-2406 56 37 towards towards ADP issue-2406 56 38 the the DET issue-2406 56 39 customer customer NOUN issue-2406 56 40 . . PUNCT issue-2406 57 1 customer customer NOUN issue-2406 57 2 support support NOUN issue-2406 57 3 can can AUX issue-2406 57 4 also also ADV issue-2406 57 5 be be AUX issue-2406 57 6 segmented segment VERB issue-2406 57 7 into into ADP issue-2406 57 8 an an DET issue-2406 57 9 informational informational ADJ issue-2406 57 10 approach approach NOUN issue-2406 57 11 and and CCONJ issue-2406 57 12 an an DET issue-2406 57 13 emotional emotional ADJ issue-2406 57 14 approach approach NOUN issue-2406 57 15 . . PUNCT issue-2406 58 1 each each PRON issue-2406 58 2 has have VERB issue-2406 58 3 its its PRON issue-2406 58 4 own own ADJ issue-2406 58 5 benefits benefit NOUN issue-2406 58 6 depending depend VERB issue-2406 58 7 on on ADP issue-2406 58 8 the the DET issue-2406 58 9 customer customer NOUN issue-2406 58 10 's 's PART issue-2406 58 11 enquiry enquiry NOUN issue-2406 58 12 . . PUNCT issue-2406 59 1 for for ADP issue-2406 59 2 example example NOUN issue-2406 59 3 , , PUNCT issue-2406 59 4 if if SCONJ issue-2406 59 5 the the DET issue-2406 59 6 customer customer NOUN issue-2406 59 7 is be AUX issue-2406 59 8 asking ask VERB issue-2406 59 9 simple simple ADJ issue-2406 59 10 questions question NOUN issue-2406 59 11 to to PART issue-2406 59 12 explore explore VERB issue-2406 59 13 the the DET issue-2406 59 14 financial financial ADJ issue-2406 59 15 startups startup NOUN issue-2406 59 16 , , PUNCT issue-2406 59 17 then then ADV issue-2406 59 18 the the DET issue-2406 59 19 chatbot chatbot NOUN issue-2406 59 20 or or CCONJ issue-2406 59 21 human human ADJ issue-2406 59 22 representative representative NOUN issue-2406 59 23 will will AUX issue-2406 59 24 approach approach VERB issue-2406 59 25 the the DET issue-2406 59 26 customer customer NOUN issue-2406 59 27 with with ADP issue-2406 59 28 an an DET issue-2406 59 29 informational informational ADJ issue-2406 59 30 approach approach NOUN issue-2406 59 31 and and CCONJ issue-2406 59 32 provide provide VERB issue-2406 59 33 the the DET issue-2406 59 34 answers answer NOUN issue-2406 59 35 needed need VERB issue-2406 59 36 to to PART issue-2406 59 37 complete complete VERB issue-2406 59 38 the the DET issue-2406 59 39 case case NOUN issue-2406 59 40 and and CCONJ issue-2406 59 41 inform inform VERB issue-2406 59 42 the the DET issue-2406 59 43 customer customer NOUN issue-2406 59 44 . . PUNCT issue-2406 60 1 on on ADP issue-2406 60 2 the the DET issue-2406 60 3 other other ADJ issue-2406 60 4 hand hand NOUN issue-2406 60 5 , , PUNCT issue-2406 60 6 if if SCONJ issue-2406 60 7 the the DET issue-2406 60 8 customer customer NOUN issue-2406 60 9 is be AUX issue-2406 60 10 frustrated frustrate VERB issue-2406 60 11 or or CCONJ issue-2406 60 12 gives give VERB issue-2406 60 13 negative negative ADJ issue-2406 60 14 feedback feedback NOUN issue-2406 60 15 during during ADP issue-2406 60 16 the the DET issue-2406 60 17 interaction interaction NOUN issue-2406 60 18 . . PUNCT issue-2406 61 1 the the DET issue-2406 61 2 ability ability NOUN issue-2406 61 3 to to PART issue-2406 61 4 recognise recognise VERB issue-2406 61 5 the the DET issue-2406 61 6 opinions opinion NOUN issue-2406 61 7 and and CCONJ issue-2406 61 8 emotions emotion NOUN issue-2406 61 9 of of ADP issue-2406 61 10 individuals individual NOUN issue-2406 61 11 and and CCONJ issue-2406 61 12 act act VERB issue-2406 61 13 in in ADP issue-2406 61 14 accordance accordance NOUN issue-2406 61 15 with with ADP issue-2406 61 16 these these DET issue-2406 61 17 understandings understanding NOUN issue-2406 61 18 constitutes constitute VERB issue-2406 61 19 the the DET issue-2406 61 20 psychological psychological ADJ issue-2406 61 21 dimension dimension NOUN issue-2406 61 22 , , PUNCT issue-2406 61 23 while while SCONJ issue-2406 61 24 the the DET issue-2406 61 25 emotional emotional ADJ issue-2406 61 26 aspect aspect NOUN issue-2406 61 27 relates relate VERB issue-2406 61 28 to to ADP issue-2406 61 29 concern concern NOUN issue-2406 61 30 and and CCONJ issue-2406 61 31 empathy empathy NOUN issue-2406 61 32 for for ADP issue-2406 61 33 others other NOUN issue-2406 61 34 ( ( PUNCT issue-2406 61 35 weisz weisz PROPN issue-2406 61 36 & & CCONJ issue-2406 61 37 cikara cikara PROPN issue-2406 61 38 , , PUNCT issue-2406 61 39 2021 2021 NUM issue-2406 61 40 ) ) PUNCT issue-2406 61 41 . . PUNCT issue-2406 62 1 in in ADP issue-2406 62 2 these these DET issue-2406 62 3 cases case NOUN issue-2406 62 4 , , PUNCT issue-2406 62 5 the the DET issue-2406 62 6 chatbot chatbot NOUN issue-2406 62 7 or or CCONJ issue-2406 62 8 human human ADJ issue-2406 62 9 representative representative NOUN issue-2406 62 10 shows show VERB issue-2406 62 11 empathy empathy NOUN issue-2406 62 12 for for ADP issue-2406 62 13 the the DET issue-2406 62 14 customer customer NOUN issue-2406 62 15 by by ADP issue-2406 62 16 using use VERB issue-2406 62 17 phrases phrase NOUN issue-2406 62 18 such such ADJ issue-2406 62 19 as as ADP issue-2406 62 20 : : PUNCT issue-2406 62 21 " " PUNCT issue-2406 62 22 sorry sorry ADJ issue-2406 62 23 for for ADP issue-2406 62 24 the the DET issue-2406 62 25 inconvenience inconvenience NOUN issue-2406 62 26 , , PUNCT issue-2406 62 27 " " PUNCT issue-2406 62 28 or or CCONJ issue-2406 62 29 " " PUNCT issue-2406 62 30 we we PRON issue-2406 62 31 're be AUX issue-2406 62 32 sorry sorry ADJ issue-2406 62 33 you you PRON issue-2406 62 34 had have VERB issue-2406 62 35 to to PART issue-2406 62 36 experience experience VERB issue-2406 62 37 this this DET issue-2406 62 38 inconvenience inconvenience NOUN issue-2406 62 39 . . PUNCT issue-2406 62 40 " " PUNCT issue-2406 63 1 ( ( PUNCT issue-2406 63 2 xu xu INTJ issue-2406 63 3 et et PROPN issue-2406 63 4 al al PROPN issue-2406 63 5 . . PROPN issue-2406 63 6 , , PUNCT issue-2406 63 7 2017 2017 NUM issue-2406 63 8 ) ) PUNCT issue-2406 63 9 such such ADJ issue-2406 63 10 phrases phrase NOUN issue-2406 63 11 allow allow VERB issue-2406 63 12 the the DET issue-2406 63 13 customer customer NOUN issue-2406 63 14 to to PART issue-2406 63 15 feel feel VERB issue-2406 63 16 the the DET issue-2406 63 17 empathy empathy NOUN issue-2406 63 18 shown show VERB issue-2406 63 19 by by ADP issue-2406 63 20 the the DET issue-2406 63 21 company company NOUN issue-2406 63 22 , , PUNCT issue-2406 63 23 turning turn VERB issue-2406 63 24 a a DET issue-2406 63 25 negative negative ADJ issue-2406 63 26 experience experience NOUN issue-2406 63 27 into into ADP issue-2406 63 28 a a DET issue-2406 63 29 positive positive ADJ issue-2406 63 30 one one NOUN issue-2406 63 31 with with ADP issue-2406 63 32 the the DET issue-2406 63 33 help help NOUN issue-2406 63 34 of of ADP issue-2406 63 35 a a DET issue-2406 63 36 chatbot chatbot NOUN issue-2406 63 37 or or CCONJ issue-2406 63 38 human human ADJ issue-2406 63 39 representative representative NOUN issue-2406 63 40 . . PUNCT issue-2406 64 1 baltic baltic PROPN issue-2406 64 2 journal journal PROPN issue-2406 64 3 of of ADP issue-2406 64 4 economic economic ADJ issue-2406 64 5 studies study NOUN issue-2406 64 6 3 3 NUM issue-2406 64 7 vol vol NOUN issue-2406 64 8 . . PUNCT issue-2406 65 1 10 10 NUM issue-2406 65 2 no no NOUN issue-2406 65 3 . . NOUN issue-2406 65 4 2 2 NUM issue-2406 65 5 , , PUNCT issue-2406 65 6 2024 2024 NUM issue-2406 65 7 in in ADP issue-2406 65 8 addition addition NOUN issue-2406 65 9 , , PUNCT issue-2406 65 10 when when SCONJ issue-2406 65 11 it it PRON issue-2406 65 12 comes come VERB issue-2406 65 13 to to ADP issue-2406 65 14 customer customer NOUN issue-2406 65 15 support support NOUN issue-2406 65 16 , , PUNCT issue-2406 65 17 the the DET issue-2406 65 18 chat chat PROPN issue-2406 65 19 representative representative NOUN issue-2406 65 20 must must AUX issue-2406 65 21 focus focus VERB issue-2406 65 22 on on ADP issue-2406 65 23 customer customer NOUN issue-2406 65 24 satisfaction satisfaction NOUN issue-2406 65 25 as as ADP issue-2406 65 26 the the DET issue-2406 65 27 main main ADJ issue-2406 65 28 goal goal NOUN issue-2406 65 29 of of ADP issue-2406 65 30 the the DET issue-2406 65 31 interaction interaction NOUN issue-2406 65 32 , , PUNCT issue-2406 65 33 which which PRON issue-2406 65 34 will will AUX issue-2406 65 35 lead lead VERB issue-2406 65 36 the the DET issue-2406 65 37 customer customer NOUN issue-2406 65 38 to to PART issue-2406 65 39 build build VERB issue-2406 65 40 trust trust NOUN issue-2406 65 41 and and CCONJ issue-2406 65 42 commitment commitment NOUN issue-2406 65 43 , , PUNCT issue-2406 65 44 as as SCONJ issue-2406 65 45 the the DET issue-2406 65 46 relationship relationship NOUN issue-2406 65 47 developed develop VERB issue-2406 65 48 with with ADP issue-2406 65 49 the the DET issue-2406 65 50 customer customer NOUN issue-2406 65 51 through through ADP issue-2406 65 52 these these DET issue-2406 65 53 chat chat NOUN issue-2406 65 54 sessions session NOUN issue-2406 65 55 and and CCONJ issue-2406 65 56 interactions interaction NOUN issue-2406 65 57 can can AUX issue-2406 65 58 develop develop VERB issue-2406 65 59 the the DET issue-2406 65 60 sense sense NOUN issue-2406 65 61 of of ADP issue-2406 65 62 trust trust NOUN issue-2406 65 63 , , PUNCT issue-2406 65 64 commitment commitment NOUN issue-2406 65 65 through through ADP issue-2406 65 66 customer customer NOUN issue-2406 65 67 satisfaction satisfaction NOUN issue-2406 65 68 by by ADP issue-2406 65 69 adding add VERB issue-2406 65 70 value value NOUN issue-2406 65 71 to to ADP issue-2406 65 72 the the DET issue-2406 65 73 customer customer NOUN issue-2406 65 74 ( ( PUNCT issue-2406 65 75 bricci bricci VERB issue-2406 65 76 et et PROPN issue-2406 65 77 al al PROPN issue-2406 65 78 . . PROPN issue-2406 65 79 , , PUNCT issue-2406 65 80 2016 2016 NUM issue-2406 65 81 ) ) PUNCT issue-2406 65 82 . . PUNCT issue-2406 66 1 previous previous ADJ issue-2406 66 2 studies study NOUN issue-2406 66 3 focusing focus VERB issue-2406 66 4 on on ADP issue-2406 66 5 the the DET issue-2406 66 6 financial financial ADJ issue-2406 66 7 startups startup NOUN issue-2406 66 8 show show VERB issue-2406 66 9 that that SCONJ issue-2406 66 10 customer customer NOUN issue-2406 66 11 satisfaction satisfaction NOUN issue-2406 66 12 , , PUNCT issue-2406 66 13 trust trust NOUN issue-2406 66 14 and and CCONJ issue-2406 66 15 commitment commitment NOUN issue-2406 66 16 strongly strongly ADV issue-2406 66 17 influence influence VERB issue-2406 66 18 the the DET issue-2406 66 19 customer customer NOUN issue-2406 66 20 support support NOUN issue-2406 66 21 aspect aspect NOUN issue-2406 66 22 in in ADP issue-2406 66 23 different different ADJ issue-2406 66 24 ways way NOUN issue-2406 66 25 and and CCONJ issue-2406 66 26 determine determine VERB issue-2406 66 27 how how SCONJ issue-2406 66 28 the the DET issue-2406 66 29 customer customer NOUN issue-2406 66 30 would would AUX issue-2406 66 31 react react VERB issue-2406 66 32 to to ADP issue-2406 66 33 the the DET issue-2406 66 34 products product NOUN issue-2406 66 35 or or CCONJ issue-2406 66 36 services service NOUN issue-2406 66 37 offered offer VERB issue-2406 66 38 by by ADP issue-2406 66 39 the the DET issue-2406 66 40 company company NOUN issue-2406 66 41 ( ( PUNCT issue-2406 66 42 chu chu PROPN issue-2406 66 43 et et PROPN issue-2406 66 44 al al PROPN issue-2406 66 45 . . PROPN issue-2406 66 46 , , PUNCT issue-2406 66 47 2012 2012 NUM issue-2406 66 48 ) ) PUNCT issue-2406 66 49 . . PUNCT issue-2406 67 1 these these DET issue-2406 67 2 factors factor NOUN issue-2406 67 3 are be AUX issue-2406 67 4 important important ADJ issue-2406 67 5 in in ADP issue-2406 67 6 helping help VERB issue-2406 67 7 the the DET issue-2406 67 8 customer customer NOUN issue-2406 67 9 to to PART issue-2406 67 10 be be AUX issue-2406 67 11 connected connect VERB issue-2406 67 12 and and CCONJ issue-2406 67 13 attached attach VERB issue-2406 67 14 to to ADP issue-2406 67 15 the the DET issue-2406 67 16 company company NOUN issue-2406 67 17 , , PUNCT issue-2406 67 18 leading lead VERB issue-2406 67 19 to to ADP issue-2406 67 20 positive positive ADJ issue-2406 67 21 word word NOUN issue-2406 67 22 of of ADP issue-2406 67 23 mouth mouth NOUN issue-2406 67 24 and and CCONJ issue-2406 67 25 high high ADJ issue-2406 67 26 levels level NOUN issue-2406 67 27 of of ADP issue-2406 67 28 customer customer NOUN issue-2406 67 29 satisfaction satisfaction NOUN issue-2406 67 30 . . PUNCT issue-2406 68 1 today today NOUN issue-2406 68 2 , , PUNCT issue-2406 68 3 according accord VERB issue-2406 68 4 to to ADP issue-2406 68 5 gefen gefen PROPN issue-2406 68 6 & & CCONJ issue-2406 68 7 straub straub PROPN issue-2406 68 8 ( ( PUNCT issue-2406 68 9 2004 2004 NUM issue-2406 68 10 ) ) PUNCT issue-2406 68 11 , , PUNCT issue-2406 68 12 there there PRON issue-2406 68 13 is be VERB issue-2406 68 14 a a DET issue-2406 68 15 growing grow VERB issue-2406 68 16 interest interest NOUN issue-2406 68 17 in in ADP issue-2406 68 18 how how SCONJ issue-2406 68 19 social social ADJ issue-2406 68 20 interaction interaction NOUN issue-2406 68 21 factors factor NOUN issue-2406 68 22 , , PUNCT issue-2406 68 23 such such ADJ issue-2406 68 24 as as ADP issue-2406 68 25 social social ADJ issue-2406 68 26 presence presence NOUN issue-2406 68 27 , , PUNCT issue-2406 68 28 can can AUX issue-2406 68 29 be be AUX issue-2406 68 30 incorporated incorporate VERB issue-2406 68 31 into into ADP issue-2406 68 32 the the DET issue-2406 68 33 online online ADJ issue-2406 68 34 context context NOUN issue-2406 68 35 to to PART issue-2406 68 36 increase increase VERB issue-2406 68 37 customer customer NOUN issue-2406 68 38 satisfaction satisfaction NOUN issue-2406 68 39 and and CCONJ issue-2406 68 40 loyalty loyalty NOUN issue-2406 68 41 . . PUNCT issue-2406 69 1 chat chat VERB issue-2406 69 2 marketing marketing NOUN issue-2406 69 3 can can AUX issue-2406 69 4 be be AUX issue-2406 69 5 referred refer VERB issue-2406 69 6 to to ADP issue-2406 69 7 as as ADP issue-2406 69 8 conversational conversational ADJ issue-2406 69 9 marketing marketing NOUN issue-2406 69 10 , , PUNCT issue-2406 69 11 which which PRON issue-2406 69 12 has have AUX issue-2406 69 13 been be AUX issue-2406 69 14 defined define VERB issue-2406 69 15 by by ADP issue-2406 69 16 israfilzade israfilzade NOUN issue-2406 69 17 ( ( PUNCT issue-2406 69 18 2021 2021 NUM issue-2406 69 19 ) ) PUNCT issue-2406 69 20 as as ADP issue-2406 69 21 the the DET issue-2406 69 22 way way NOUN issue-2406 69 23 of of ADP issue-2406 69 24 communicating communicate VERB issue-2406 69 25 with with ADP issue-2406 69 26 customers customer NOUN issue-2406 69 27 that that PRON issue-2406 69 28 can can AUX issue-2406 69 29 be be AUX issue-2406 69 30 approached approach VERB issue-2406 69 31 through through ADP issue-2406 69 32 various various ADJ issue-2406 69 33 tools tool NOUN issue-2406 69 34 and and CCONJ issue-2406 69 35 platforms platform NOUN issue-2406 69 36 such such ADJ issue-2406 69 37 as as ADP issue-2406 69 38 live live ADJ issue-2406 69 39 chat chat NOUN issue-2406 69 40 , , PUNCT issue-2406 69 41 chatbots chatbot NOUN issue-2406 69 42 , , PUNCT issue-2406 69 43 voice voice NOUN issue-2406 69 44 agents agent NOUN issue-2406 69 45 and and CCONJ issue-2406 69 46 more more ADJ issue-2406 69 47 . . PUNCT issue-2406 70 1 chat chat VERB issue-2406 70 2 marketing marketing NOUN issue-2406 70 3 helps help VERB issue-2406 70 4 customers customer NOUN issue-2406 70 5 get get VERB issue-2406 70 6 help help NOUN issue-2406 70 7 with with ADP issue-2406 70 8 their their PRON issue-2406 70 9 enquiries enquiry NOUN issue-2406 70 10 and and CCONJ issue-2406 70 11 develop develop VERB issue-2406 70 12 an an DET issue-2406 70 13 understanding understanding NOUN issue-2406 70 14 of of ADP issue-2406 70 15 their their PRON issue-2406 70 16 enquiries enquiry NOUN issue-2406 70 17 . . PUNCT issue-2406 71 1 companies company NOUN issue-2406 71 2 that that PRON issue-2406 71 3 want want VERB issue-2406 71 4 to to PART issue-2406 71 5 improve improve VERB issue-2406 71 6 their their PRON issue-2406 71 7 customer customer NOUN issue-2406 71 8 support support NOUN issue-2406 71 9 can can AUX issue-2406 71 10 use use VERB issue-2406 71 11 online online ADJ issue-2406 71 12 chat chat NOUN issue-2406 71 13 , , PUNCT issue-2406 71 14 also also ADV issue-2406 71 15 known know VERB issue-2406 71 16 as as ADP issue-2406 71 17 live live ADJ issue-2406 71 18 chat chat NOUN issue-2406 71 19 ( ( PUNCT issue-2406 71 20 chattaraman chattaraman NOUN issue-2406 71 21 et et PROPN issue-2406 71 22 al al PROPN issue-2406 71 23 . . PROPN issue-2406 71 24 , , PUNCT issue-2406 71 25 2012 2012 NUM issue-2406 71 26 ) ) PUNCT issue-2406 71 27 . . PUNCT issue-2406 72 1 according accord VERB issue-2406 72 2 to to ADP issue-2406 72 3 eren eren PROPN issue-2406 72 4 ( ( PUNCT issue-2406 72 5 2021 2021 NUM issue-2406 72 6 ) ) PUNCT issue-2406 72 7 , , PUNCT issue-2406 72 8 live live ADJ issue-2406 72 9 chat chat NOUN issue-2406 72 10 has have AUX issue-2406 72 11 been be AUX issue-2406 72 12 recognised recognise VERB issue-2406 72 13 as as ADP issue-2406 72 14 an an DET issue-2406 72 15 efficient efficient ADJ issue-2406 72 16 approach approach NOUN issue-2406 72 17 to to ADP issue-2406 72 18 online online ADJ issue-2406 72 19 customer customer NOUN issue-2406 72 20 support support NOUN issue-2406 72 21 , , PUNCT issue-2406 72 22 which which PRON issue-2406 72 23 can can AUX issue-2406 72 24 be be AUX issue-2406 72 25 cost cost VERB issue-2406 72 26 effective effective ADJ issue-2406 72 27 and and CCONJ issue-2406 72 28 improve improve VERB issue-2406 72 29 customer customer NOUN issue-2406 72 30 loyalty loyalty NOUN issue-2406 72 31 and and CCONJ issue-2406 72 32 satisfaction satisfaction NOUN issue-2406 72 33 , , PUNCT issue-2406 72 34 thereby thereby ADV issue-2406 72 35 increasing increase VERB issue-2406 72 36 trust trust NOUN issue-2406 72 37 in in ADP issue-2406 72 38 the the DET issue-2406 72 39 company company NOUN issue-2406 72 40 and and CCONJ issue-2406 72 41 its its PRON issue-2406 72 42 relationships relationship NOUN issue-2406 72 43 . . PUNCT issue-2406 73 1 a a DET issue-2406 73 2 study study NOUN issue-2406 73 3 by by ADP issue-2406 73 4 chattaraman chattaraman PROPN issue-2406 73 5 et et PROPN issue-2406 73 6 al al PROPN issue-2406 73 7 . . PROPN issue-2406 73 8 ( ( PUNCT issue-2406 73 9 2012 2012 NUM issue-2406 73 10 ) ) PUNCT issue-2406 73 11 found find VERB issue-2406 73 12 that that SCONJ issue-2406 73 13 live live ADJ issue-2406 73 14 chat chat NOUN issue-2406 73 15 is be AUX issue-2406 73 16 a a DET issue-2406 73 17 useful useful ADJ issue-2406 73 18 tool tool NOUN issue-2406 73 19 for for ADP issue-2406 73 20 improving improve VERB issue-2406 73 21 customer customer NOUN issue-2406 73 22 support support NOUN issue-2406 73 23 , , PUNCT issue-2406 73 24 as as SCONJ issue-2406 73 25 it it PRON issue-2406 73 26 allows allow VERB issue-2406 73 27 users user NOUN issue-2406 73 28 to to PART issue-2406 73 29 receive receive VERB issue-2406 73 30 prompt prompt NOUN issue-2406 73 31 , , PUNCT issue-2406 73 32 personalised personalised ADJ issue-2406 73 33 responses response NOUN issue-2406 73 34 to to ADP issue-2406 73 35 their their PRON issue-2406 73 36 questions question NOUN issue-2406 73 37 and and CCONJ issue-2406 73 38 issues issue NOUN issue-2406 73 39 , , PUNCT issue-2406 73 40 either either CCONJ issue-2406 73 41 through through ADP issue-2406 73 42 a a DET issue-2406 73 43 chatbot chatbot NOUN issue-2406 73 44 or or CCONJ issue-2406 73 45 a a DET issue-2406 73 46 live live ADJ issue-2406 73 47 agent agent NOUN issue-2406 73 48 , , PUNCT issue-2406 73 49 or or CCONJ issue-2406 73 50 a a DET issue-2406 73 51 combination combination NOUN issue-2406 73 52 . . PUNCT issue-2406 74 1 chatbots chatbot NOUN issue-2406 74 2 are be AUX issue-2406 74 3 artificial artificial ADJ issue-2406 74 4 intelligence intelligence NOUN issue-2406 74 5 programs program NOUN issue-2406 74 6 designed design VERB issue-2406 74 7 to to PART issue-2406 74 8 imitate imitate VERB issue-2406 74 9 human human ADJ issue-2406 74 10 conversations conversation NOUN issue-2406 74 11 as as ADP issue-2406 74 12 real real ADJ issue-2406 74 13 - - PUNCT issue-2406 74 14 time time NOUN issue-2406 74 15 online online ADJ issue-2406 74 16 assistance assistance NOUN issue-2406 74 17 bots bot NOUN issue-2406 74 18 ( ( PUNCT issue-2406 74 19 lee lee PROPN issue-2406 74 20 et et PROPN issue-2406 74 21 al al PROPN issue-2406 74 22 . . PROPN issue-2406 74 23 , , PUNCT issue-2406 74 24 2017 2017 NUM issue-2406 74 25 ) ) PUNCT issue-2406 74 26 . . PUNCT issue-2406 75 1 chatbots chatbot NOUN issue-2406 75 2 can can AUX issue-2406 75 3 maintain maintain VERB issue-2406 75 4 a a DET issue-2406 75 5 short short ADJ issue-2406 75 6 interaction interaction NOUN issue-2406 75 7 with with ADP issue-2406 75 8 a a DET issue-2406 75 9 limited limited ADJ issue-2406 75 10 amount amount NOUN issue-2406 75 11 of of ADP issue-2406 75 12 information information NOUN issue-2406 75 13 to to PART issue-2406 75 14 provide provide VERB issue-2406 75 15 to to ADP issue-2406 75 16 the the DET issue-2406 75 17 customer customer NOUN issue-2406 75 18 ( ( PUNCT issue-2406 75 19 gupta gupta PROPN issue-2406 75 20 et et PROPN issue-2406 75 21 al al PROPN issue-2406 75 22 . . PROPN issue-2406 75 23 , , PUNCT issue-2406 75 24 2015 2015 NUM issue-2406 75 25 ) ) PUNCT issue-2406 75 26 . . PUNCT issue-2406 76 1 according accord VERB issue-2406 76 2 to to ADP issue-2406 76 3 mero mero PROPN issue-2406 76 4 , , PUNCT issue-2406 76 5 ( ( PUNCT issue-2406 76 6 2018 2018 NUM issue-2406 76 7 ) ) PUNCT issue-2406 76 8 , , PUNCT issue-2406 76 9 efficient efficient ADJ issue-2406 76 10 online online ADJ issue-2406 76 11 customer customer NOUN issue-2406 76 12 support support NOUN issue-2406 76 13 can can AUX issue-2406 76 14 be be AUX issue-2406 76 15 provided provide VERB issue-2406 76 16 by by ADP issue-2406 76 17 offering offer VERB issue-2406 76 18 the the DET issue-2406 76 19 option option NOUN issue-2406 76 20 of of ADP issue-2406 76 21 contacting contact VERB issue-2406 76 22 a a DET issue-2406 76 23 live live ADJ issue-2406 76 24 agent agent NOUN issue-2406 76 25 . . PUNCT issue-2406 77 1 live live ADJ issue-2406 77 2 chat chat PROPN issue-2406 77 3 technology technology NOUN issue-2406 77 4 allows allow VERB issue-2406 77 5 the the DET issue-2406 77 6 customer customer NOUN issue-2406 77 7 to to PART issue-2406 77 8 have have VERB issue-2406 77 9 an an DET issue-2406 77 10 instant instant ADJ issue-2406 77 11 connection connection NOUN issue-2406 77 12 with with ADP issue-2406 77 13 only only ADJ issue-2406 77 14 live live ADJ issue-2406 77 15 agents agent NOUN issue-2406 77 16 who who PRON issue-2406 77 17 are be AUX issue-2406 77 18 responsible responsible ADJ issue-2406 77 19 for for ADP issue-2406 77 20 assisting assist VERB issue-2406 77 21 with with ADP issue-2406 77 22 difficulties difficulty NOUN issue-2406 77 23 . . PUNCT issue-2406 78 1 live live ADJ issue-2406 78 2 agents agent NOUN issue-2406 78 3 are be AUX issue-2406 78 4 the the DET issue-2406 78 5 ones one NOUN issue-2406 78 6 that that PRON issue-2406 78 7 customers customer NOUN issue-2406 78 8 prefer prefer VERB issue-2406 78 9 to to PART issue-2406 78 10 communicate communicate VERB issue-2406 78 11 with with ADP issue-2406 78 12 during during ADP issue-2406 78 13 a a DET issue-2406 78 14 chat chat NOUN issue-2406 78 15 rather rather ADV issue-2406 78 16 than than ADP issue-2406 78 17 a a DET issue-2406 78 18 chatbot chatbot NOUN issue-2406 78 19 , , PUNCT issue-2406 78 20 as as SCONJ issue-2406 78 21 the the DET issue-2406 78 22 human human ADJ issue-2406 78 23 representatives representative NOUN issue-2406 78 24 are be AUX issue-2406 78 25 able able ADJ issue-2406 78 26 to to PART issue-2406 78 27 understand understand VERB issue-2406 78 28 the the DET issue-2406 78 29 issue issue NOUN issue-2406 78 30 more more ADV issue-2406 78 31 deeply deeply ADV issue-2406 78 32 and and CCONJ issue-2406 78 33 answer answer VERB issue-2406 78 34 the the DET issue-2406 78 35 customer customer NOUN issue-2406 78 36 's 's PART issue-2406 78 37 queries query NOUN issue-2406 78 38 with with ADP issue-2406 78 39 passion passion NOUN issue-2406 78 40 . . PUNCT issue-2406 79 1 moreover moreover ADV issue-2406 79 2 , , PUNCT issue-2406 79 3 the the DET issue-2406 79 4 human human ADJ issue-2406 79 5 representatives representative NOUN issue-2406 79 6 can can AUX issue-2406 79 7 provide provide VERB issue-2406 79 8 the the DET issue-2406 79 9 feeling feeling NOUN issue-2406 79 10 of of ADP issue-2406 79 11 warmth warmth NOUN issue-2406 79 12 ( ( PUNCT issue-2406 79 13 turel turel NOUN issue-2406 79 14 & & CCONJ issue-2406 79 15 connelly connelly PROPN issue-2406 79 16 , , PUNCT issue-2406 79 17 2013 2013 NUM issue-2406 79 18 ) ) PUNCT issue-2406 79 19 , , PUNCT issue-2406 79 20 as as SCONJ issue-2406 79 21 it it PRON issue-2406 79 22 shows show VERB issue-2406 79 23 the the DET issue-2406 79 24 concept concept NOUN issue-2406 79 25 of of ADP issue-2406 79 26 passion passion NOUN issue-2406 79 27 and and CCONJ issue-2406 79 28 empathy empathy NOUN issue-2406 79 29 that that SCONJ issue-2406 79 30 the the DET issue-2406 79 31 customer customer NOUN issue-2406 79 32 is be AUX issue-2406 79 33 looking look VERB issue-2406 79 34 for for ADP issue-2406 79 35 . . PUNCT issue-2406 80 1 being be AUX issue-2406 80 2 customer customer NOUN issue-2406 80 3 - - PUNCT issue-2406 80 4 centric centric NOUN issue-2406 80 5 is be AUX issue-2406 80 6 very very ADV issue-2406 80 7 important important ADJ issue-2406 80 8 for for SCONJ issue-2406 80 9 financial financial ADJ issue-2406 80 10 startups startup NOUN issue-2406 80 11 to to PART issue-2406 80 12 maintain maintain VERB issue-2406 80 13 their their PRON issue-2406 80 14 reputation reputation NOUN issue-2406 80 15 and and CCONJ issue-2406 80 16 position position NOUN issue-2406 80 17 in in ADP issue-2406 80 18 the the DET issue-2406 80 19 market market NOUN issue-2406 80 20 against against ADP issue-2406 80 21 their their PRON issue-2406 80 22 competitors competitor NOUN issue-2406 80 23 . . PUNCT issue-2406 81 1 as as ADP issue-2406 81 2 through through ADP issue-2406 81 3 customer customer NOUN issue-2406 81 4 support support NOUN issue-2406 81 5 , , PUNCT issue-2406 81 6 the the DET issue-2406 81 7 customer customer NOUN issue-2406 81 8 can can AUX issue-2406 81 9 experience experience VERB issue-2406 81 10 positive positive ADJ issue-2406 81 11 journey journey NOUN issue-2406 81 12 and and CCONJ issue-2406 81 13 become become VERB issue-2406 81 14 loyal loyal ADJ issue-2406 81 15 towards towards ADP issue-2406 81 16 the the DET issue-2406 81 17 services service NOUN issue-2406 81 18 or or CCONJ issue-2406 81 19 products product NOUN issue-2406 81 20 offered offer VERB issue-2406 81 21 , , PUNCT issue-2406 81 22 which which PRON issue-2406 81 23 highly highly ADV issue-2406 81 24 avoid avoid VERB issue-2406 81 25 conversions conversion NOUN issue-2406 81 26 to to ADP issue-2406 81 27 competitors competitor NOUN issue-2406 81 28 . . PUNCT issue-2406 82 1 financial financial ADJ issue-2406 82 2 startups startup NOUN issue-2406 82 3 need need VERB issue-2406 82 4 to to PART issue-2406 82 5 consider consider VERB issue-2406 82 6 the the DET issue-2406 82 7 expectations expectation NOUN issue-2406 82 8 of of ADP issue-2406 82 9 their their PRON issue-2406 82 10 customers customer NOUN issue-2406 82 11 in in ADP issue-2406 82 12 order order NOUN issue-2406 82 13 to to PART issue-2406 82 14 meet meet VERB issue-2406 82 15 their their PRON issue-2406 82 16 needs need NOUN issue-2406 82 17 and and CCONJ issue-2406 82 18 satisfy satisfy VERB issue-2406 82 19 them they PRON issue-2406 82 20 . . PUNCT issue-2406 83 1 nevertheless nevertheless ADV issue-2406 83 2 , , PUNCT issue-2406 83 3 employee employee NOUN issue-2406 83 4 satisfaction satisfaction NOUN issue-2406 83 5 is be AUX issue-2406 83 6 as as ADV issue-2406 83 7 important important ADJ issue-2406 83 8 as as ADP issue-2406 83 9 customer customer NOUN issue-2406 83 10 satisfaction satisfaction NOUN issue-2406 83 11 because because SCONJ issue-2406 83 12 employees employee NOUN issue-2406 83 13 have have VERB issue-2406 83 14 the the DET issue-2406 83 15 incentives incentive NOUN issue-2406 83 16 to to PART issue-2406 83 17 maintain maintain VERB issue-2406 83 18 the the DET issue-2406 83 19 relationship relationship NOUN issue-2406 83 20 with with ADP issue-2406 83 21 the the DET issue-2406 83 22 committed committed ADJ issue-2406 83 23 customers customer NOUN issue-2406 83 24 and and CCONJ issue-2406 83 25 develop develop VERB issue-2406 83 26 this this DET issue-2406 83 27 relationship relationship NOUN issue-2406 83 28 towards towards ADP issue-2406 83 29 a a DET issue-2406 83 30 better well ADJ issue-2406 83 31 future future NOUN issue-2406 83 32 ( ( PUNCT issue-2406 83 33 lovelock lovelock PROPN issue-2406 83 34 , , PUNCT issue-2406 83 35 & & CCONJ issue-2406 83 36 wright wright PROPN issue-2406 83 37 , , PUNCT issue-2406 83 38 2016 2016 NUM issue-2406 83 39 ) ) PUNCT issue-2406 83 40 . . PUNCT issue-2406 84 1 since since SCONJ issue-2406 84 2 employees employee NOUN issue-2406 84 3 are be AUX issue-2406 84 4 a a DET issue-2406 84 5 key key ADJ issue-2406 84 6 factor factor NOUN issue-2406 84 7 when when SCONJ issue-2406 84 8 it it PRON issue-2406 84 9 comes come VERB issue-2406 84 10 to to ADP issue-2406 84 11 customer customer NOUN issue-2406 84 12 satisfaction satisfaction NOUN issue-2406 84 13 , , PUNCT issue-2406 84 14 it it PRON issue-2406 84 15 helps help VERB issue-2406 84 16 to to PART issue-2406 84 17 provide provide VERB issue-2406 84 18 employee employee NOUN issue-2406 84 19 incentives incentive NOUN issue-2406 84 20 and and CCONJ issue-2406 84 21 motivation motivation NOUN issue-2406 84 22 for for ADP issue-2406 84 23 better well ADJ issue-2406 84 24 customer customer NOUN issue-2406 84 25 satisfaction satisfaction NOUN issue-2406 84 26 . . PUNCT issue-2406 85 1 chat chat VERB issue-2406 85 2 marketing marketing NOUN issue-2406 85 3 allows allow VERB issue-2406 85 4 customers customer NOUN issue-2406 85 5 to to PART issue-2406 85 6 communicate communicate VERB issue-2406 85 7 with with ADP issue-2406 85 8 agents agent NOUN issue-2406 85 9 in in ADP issue-2406 85 10 real real ADJ issue-2406 85 11 time time NOUN issue-2406 85 12 via via ADP issue-2406 85 13 chatbots chatbot NOUN issue-2406 85 14 or or CCONJ issue-2406 85 15 live live ADJ issue-2406 85 16 agents agent NOUN issue-2406 85 17 for for ADP issue-2406 85 18 fast fast ADJ issue-2406 85 19 , , PUNCT issue-2406 85 20 personalised personalised ADJ issue-2406 85 21 assistance assistance NOUN issue-2406 85 22 . . PUNCT issue-2406 86 1 in in ADP issue-2406 86 2 addition addition NOUN issue-2406 86 3 , , PUNCT issue-2406 86 4 the the DET issue-2406 86 5 usage usage NOUN issue-2406 86 6 system system NOUN issue-2406 86 7 that that PRON issue-2406 86 8 the the DET issue-2406 86 9 customer customer NOUN issue-2406 86 10 uses use VERB issue-2406 86 11 to to PART issue-2406 86 12 communicate communicate VERB issue-2406 86 13 is be AUX issue-2406 86 14 important important ADJ issue-2406 86 15 to to PART issue-2406 86 16 consider consider VERB issue-2406 86 17 in in ADP issue-2406 86 18 an an DET issue-2406 86 19 organisation organisation NOUN issue-2406 86 20 to to PART issue-2406 86 21 ensure ensure VERB issue-2406 86 22 ease ease NOUN issue-2406 86 23 of of ADP issue-2406 86 24 use use NOUN issue-2406 86 25 and and CCONJ issue-2406 86 26 consistency consistency NOUN issue-2406 86 27 of of ADP issue-2406 86 28 flexibility flexibility NOUN issue-2406 86 29 . . PUNCT issue-2406 87 1 in in ADP issue-2406 87 2 order order NOUN issue-2406 87 3 to to PART issue-2406 87 4 provide provide VERB issue-2406 87 5 the the DET issue-2406 87 6 most most ADV issue-2406 87 7 efficient efficient ADJ issue-2406 87 8 customer customer NOUN issue-2406 87 9 support support NOUN issue-2406 87 10 to to PART issue-2406 87 11 achieve achieve VERB issue-2406 87 12 customer customer NOUN issue-2406 87 13 satisfaction satisfaction NOUN issue-2406 87 14 , , PUNCT issue-2406 87 15 the the DET issue-2406 87 16 company company NOUN issue-2406 87 17 must must AUX issue-2406 87 18 consider consider VERB issue-2406 87 19 various various ADJ issue-2406 87 20 dimensions dimension NOUN issue-2406 87 21 , , PUNCT issue-2406 87 22 each each PRON issue-2406 87 23 of of ADP issue-2406 87 24 which which PRON issue-2406 87 25 has have VERB issue-2406 87 26 its its PRON issue-2406 87 27 own own ADJ issue-2406 87 28 significance significance NOUN issue-2406 87 29 and and CCONJ issue-2406 87 30 reason reason NOUN issue-2406 87 31 for for ADP issue-2406 87 32 playing play VERB issue-2406 87 33 a a DET issue-2406 87 34 role role NOUN issue-2406 87 35 in in ADP issue-2406 87 36 increasing increase VERB issue-2406 87 37 or or CCONJ issue-2406 87 38 achieving achieve VERB issue-2406 87 39 customer customer NOUN issue-2406 87 40 satisfaction satisfaction NOUN issue-2406 87 41 . . PUNCT issue-2406 88 1 there there PRON issue-2406 88 2 are be VERB issue-2406 88 3 three three NUM issue-2406 88 4 main main ADJ issue-2406 88 5 dimensions dimension NOUN issue-2406 88 6 when when SCONJ issue-2406 88 7 it it PRON issue-2406 88 8 comes come VERB issue-2406 88 9 to to ADP issue-2406 88 10 customer customer NOUN issue-2406 88 11 satisfaction satisfaction NOUN issue-2406 88 12 in in ADP issue-2406 88 13 chat chat NOUN issue-2406 88 14 marketing marketing NOUN issue-2406 88 15 as as SCONJ issue-2406 88 16 follows follow VERB issue-2406 88 17 : : PUNCT issue-2406 88 18 service service NOUN issue-2406 88 19 quality quality NOUN issue-2406 88 20 , , PUNCT issue-2406 88 21 system system NOUN issue-2406 88 22 quality quality NOUN issue-2406 88 23 and and CCONJ issue-2406 88 24 information information NOUN issue-2406 88 25 quality quality NOUN issue-2406 88 26 . . PUNCT issue-2406 89 1 in in ADP issue-2406 89 2 figure figure NOUN issue-2406 89 3 1 1 NUM issue-2406 89 4 , , PUNCT issue-2406 89 5 trivedi trivedi NOUN issue-2406 89 6 ( ( PUNCT issue-2406 89 7 2019 2019 NUM issue-2406 89 8 ) ) PUNCT issue-2406 89 9 presents present VERB issue-2406 89 10 the the DET issue-2406 89 11 dimensions dimension NOUN issue-2406 89 12 that that PRON issue-2406 89 13 need need VERB issue-2406 89 14 to to PART issue-2406 89 15 be be AUX issue-2406 89 16 considered consider VERB issue-2406 89 17 to to PART issue-2406 89 18 achieve achieve VERB issue-2406 89 19 customer customer NOUN issue-2406 89 20 satisfaction satisfaction NOUN issue-2406 89 21 in in ADP issue-2406 89 22 chat chat NOUN issue-2406 89 23 marketing marketing NOUN issue-2406 89 24 . . PUNCT issue-2406 90 1 figure figure NOUN issue-2406 90 2 1 1 NUM issue-2406 90 3 shows show VERB issue-2406 90 4 three three NUM issue-2406 90 5 main main ADJ issue-2406 90 6 dimensions dimension NOUN issue-2406 90 7 , , PUNCT issue-2406 90 8 each each PRON issue-2406 90 9 with with ADP issue-2406 90 10 sub sub NOUN issue-2406 90 11 - - NOUN issue-2406 90 12 dimensions dimension NOUN issue-2406 90 13 , , PUNCT issue-2406 90 14 to to PART issue-2406 90 15 achieve achieve VERB issue-2406 90 16 and and CCONJ issue-2406 90 17 satisfy satisfy VERB issue-2406 90 18 customer customer NOUN issue-2406 90 19 needs need NOUN issue-2406 90 20 through through ADP issue-2406 90 21 customer customer NOUN issue-2406 90 22 experience experience NOUN issue-2406 90 23 . . PUNCT issue-2406 91 1 the the DET issue-2406 91 2 quality quality NOUN issue-2406 91 3 of of ADP issue-2406 91 4 conversations conversation NOUN issue-2406 91 5 or or CCONJ issue-2406 91 6 service service NOUN issue-2406 91 7 quality quality NOUN issue-2406 91 8 is be AUX issue-2406 91 9 essential essential ADJ issue-2406 91 10 for for SCONJ issue-2406 91 11 the the DET issue-2406 91 12 company company NOUN issue-2406 91 13 to to PART issue-2406 91 14 have have VERB issue-2406 91 15 a a DET issue-2406 91 16 high high ADJ issue-2406 91 17 level level NOUN issue-2406 91 18 of of ADP issue-2406 91 19 customer customer NOUN issue-2406 91 20 satisfaction satisfaction NOUN issue-2406 91 21 through through ADP issue-2406 91 22 positive positive ADJ issue-2406 91 23 customer customer NOUN issue-2406 91 24 experience experience NOUN issue-2406 91 25 , , PUNCT issue-2406 91 26 which which PRON issue-2406 91 27 increases increase VERB issue-2406 91 28 the the DET issue-2406 91 29 commitment commitment NOUN issue-2406 91 30 and and CCONJ issue-2406 91 31 trust trust NOUN issue-2406 91 32 leading lead VERB issue-2406 91 33 to to ADP issue-2406 91 34 customer customer NOUN issue-2406 91 35 satisfaction satisfaction NOUN issue-2406 91 36 as as ADV issue-2406 91 37 well well ADV issue-2406 91 38 as as ADP issue-2406 91 39 improve improve VERB issue-2406 91 40 the the DET issue-2406 91 41 customer customer NOUN issue-2406 91 42 purchases purchase NOUN issue-2406 91 43 through through ADP issue-2406 91 44 the the DET issue-2406 91 45 impact impact NOUN issue-2406 91 46 of of ADP issue-2406 91 47 the the DET issue-2406 91 48 dimensions dimension NOUN issue-2406 91 49 along along ADP issue-2406 91 50 the the DET issue-2406 91 51 way way NOUN issue-2406 91 52 which which PRON issue-2406 91 53 are be AUX issue-2406 91 54 represented represent VERB issue-2406 91 55 as as ADP issue-2406 91 56 the the DET issue-2406 91 57 empathy empathy NOUN issue-2406 91 58 , , PUNCT issue-2406 91 59 responsiveness responsiveness NOUN issue-2406 91 60 and and CCONJ issue-2406 91 61 assurance assurance NOUN issue-2406 91 62 to to ADP issue-2406 91 63 the the DET issue-2406 91 64 customer customer NOUN issue-2406 91 65 . . PUNCT issue-2406 92 1 these these DET issue-2406 92 2 dimensions dimension NOUN issue-2406 92 3 are be AUX issue-2406 92 4 important important ADJ issue-2406 92 5 to to PART issue-2406 92 6 consider consider VERB issue-2406 92 7 along along ADP issue-2406 92 8 the the DET issue-2406 92 9 way way NOUN issue-2406 92 10 of of ADP issue-2406 92 11 each each DET issue-2406 92 12 chat chat NOUN issue-2406 92 13 session session NOUN issue-2406 92 14 , , PUNCT issue-2406 92 15 where where SCONJ issue-2406 92 16 assurance assurance NOUN issue-2406 92 17 can can AUX issue-2406 92 18 be be AUX issue-2406 92 19 described describe VERB issue-2406 92 20 as as ADP issue-2406 92 21 professionalism professionalism NOUN issue-2406 92 22 and and CCONJ issue-2406 92 23 communication communication NOUN issue-2406 92 24 skills skill NOUN issue-2406 92 25 . . PUNCT issue-2406 93 1 furthermore furthermore ADV issue-2406 93 2 , , PUNCT issue-2406 93 3 the the DET issue-2406 93 4 responsiveness responsiveness NOUN issue-2406 93 5 refers refer VERB issue-2406 93 6 to to ADP issue-2406 93 7 the the DET issue-2406 93 8 speed speed NOUN issue-2406 93 9 of of ADP issue-2406 93 10 responding respond VERB issue-2406 93 11 and and CCONJ issue-2406 93 12 speed speed NOUN issue-2406 93 13 of of ADP issue-2406 93 14 solving solve VERB issue-2406 93 15 the the DET issue-2406 93 16 case case NOUN issue-2406 93 17 , , PUNCT issue-2406 93 18 while while SCONJ issue-2406 93 19 empathy empathy NOUN issue-2406 93 20 is be AUX issue-2406 93 21 about about ADP issue-2406 93 22 comprehending comprehend VERB issue-2406 93 23 the the DET issue-2406 93 24 customer customer NOUN issue-2406 93 25 and and CCONJ issue-2406 93 26 seeking seek VERB issue-2406 93 27 the the DET issue-2406 93 28 needs need NOUN issue-2406 93 29 that that PRON issue-2406 93 30 must must AUX issue-2406 93 31 be be AUX issue-2406 93 32 met meet VERB issue-2406 93 33 during during ADP issue-2406 93 34 the the DET issue-2406 93 35 chat chat NOUN issue-2406 93 36 interaction interaction NOUN issue-2406 93 37 ( ( PUNCT issue-2406 93 38 trivedi trivedi NOUN issue-2406 93 39 , , PUNCT issue-2406 93 40 2019 2019 NUM issue-2406 93 41 ) ) PUNCT issue-2406 93 42 . . PUNCT issue-2406 94 1 in in ADP issue-2406 94 2 the the DET issue-2406 94 3 fintech fintech NOUN issue-2406 94 4 industry industry NOUN issue-2406 94 5 , , PUNCT issue-2406 94 6 customer customer NOUN issue-2406 94 7 satisfaction satisfaction NOUN issue-2406 94 8 is be AUX issue-2406 94 9 impacted impact VERB issue-2406 94 10 on on ADP issue-2406 94 11 how how SCONJ issue-2406 94 12 well well ADV issue-2406 94 13 the the DET issue-2406 94 14 financial financial ADJ issue-2406 94 15 startups startup NOUN issue-2406 94 16 meet meet VERB issue-2406 94 17 the the DET issue-2406 94 18 expectations expectation NOUN issue-2406 94 19 of of ADP issue-2406 94 20 the the DET issue-2406 94 21 customers customer NOUN issue-2406 94 22 , , PUNCT issue-2406 94 23 through through ADP issue-2406 94 24 the the DET issue-2406 94 25 dimensions dimension NOUN issue-2406 94 26 in in ADP issue-2406 94 27 the the DET issue-2406 94 28 figure figure NOUN issue-2406 94 29 , , PUNCT issue-2406 94 30 as as ADP issue-2406 94 31 when when SCONJ issue-2406 94 32 the the DET issue-2406 94 33 baltic baltic ADJ issue-2406 94 34 journal journal PROPN issue-2406 94 35 of of ADP issue-2406 94 36 economic economic ADJ issue-2406 94 37 studies study NOUN issue-2406 94 38 4 4 NUM issue-2406 94 39 vol vol NOUN issue-2406 94 40 . . PUNCT issue-2406 95 1 10 10 NUM issue-2406 96 1 no no NOUN issue-2406 96 2 . . NOUN issue-2406 97 1 2 2 NUM issue-2406 97 2 , , PUNCT issue-2406 97 3 2024 2024 NUM issue-2406 97 4 customer customer NOUN issue-2406 97 5 seeks seek VERB issue-2406 97 6 assistance assistance NOUN issue-2406 97 7 with with ADP issue-2406 97 8 the the DET issue-2406 97 9 financial financial ADJ issue-2406 97 10 company company NOUN issue-2406 97 11 , , PUNCT issue-2406 97 12 they they PRON issue-2406 97 13 expect expect VERB issue-2406 97 14 to to PART issue-2406 97 15 have have VERB issue-2406 97 16 their their PRON issue-2406 97 17 issue issue NOUN issue-2406 97 18 resolved resolve VERB issue-2406 97 19 fast fast ADV issue-2406 97 20 since since SCONJ issue-2406 97 21 it it PRON issue-2406 97 22 is be AUX issue-2406 97 23 considered consider VERB issue-2406 97 24 to to PART issue-2406 97 25 be be AUX issue-2406 97 26 essential essential ADJ issue-2406 97 27 assets asset NOUN issue-2406 97 28 for for ADP issue-2406 97 29 them they PRON issue-2406 97 30 . . PUNCT issue-2406 98 1 in in ADP issue-2406 98 2 other other ADJ issue-2406 98 3 words word NOUN issue-2406 98 4 , , PUNCT issue-2406 98 5 increased increase VERB issue-2406 98 6 customer customer NOUN issue-2406 98 7 satisfaction satisfaction NOUN issue-2406 98 8 with with ADP issue-2406 98 9 the the DET issue-2406 98 10 financial financial ADJ issue-2406 98 11 startups startup NOUN issue-2406 98 12 will will AUX issue-2406 98 13 occur occur VERB issue-2406 98 14 when when SCONJ issue-2406 98 15 the the DET issue-2406 98 16 quality quality NOUN issue-2406 98 17 of of ADP issue-2406 98 18 the the DET issue-2406 98 19 services service NOUN issue-2406 98 20 enhances enhance VERB issue-2406 98 21 throughout throughout ADP issue-2406 98 22 their their PRON issue-2406 98 23 journey journey NOUN issue-2406 98 24 , , PUNCT issue-2406 98 25 leading lead VERB issue-2406 98 26 to to ADP issue-2406 98 27 referrals referral NOUN issue-2406 98 28 and and CCONJ issue-2406 98 29 improved improve VERB issue-2406 98 30 word word NOUN issue-2406 98 31 of of ADP issue-2406 98 32 mouth mouth NOUN issue-2406 98 33 . . PUNCT issue-2406 99 1 in in ADP issue-2406 99 2 addition addition NOUN issue-2406 99 3 , , PUNCT issue-2406 99 4 response response NOUN issue-2406 99 5 time time NOUN issue-2406 99 6 , , PUNCT issue-2406 99 7 usability usability NOUN issue-2406 99 8 , , PUNCT issue-2406 99 9 reliability reliability NOUN issue-2406 99 10 , , PUNCT issue-2406 99 11 availability availability NOUN issue-2406 99 12 and and CCONJ issue-2406 99 13 adaptability adaptability NOUN issue-2406 99 14 are be AUX issue-2406 99 15 the the DET issue-2406 99 16 five five NUM issue-2406 99 17 factors factor NOUN issue-2406 99 18 that that PRON issue-2406 99 19 make make VERB issue-2406 99 20 up up ADP issue-2406 99 21 the the DET issue-2406 99 22 system system NOUN issue-2406 99 23 quality quality NOUN issue-2406 99 24 dimension dimension NOUN issue-2406 99 25 , , PUNCT issue-2406 99 26 which which PRON issue-2406 99 27 is be AUX issue-2406 99 28 used use VERB issue-2406 99 29 to to PART issue-2406 99 30 assess assess VERB issue-2406 99 31 how how SCONJ issue-2406 99 32 well well ADV issue-2406 99 33 the the DET issue-2406 99 34 chat chat NOUN issue-2406 99 35 feature feature NOUN issue-2406 99 36 works work VERB issue-2406 99 37 technically technically ADV issue-2406 99 38 . . PUNCT issue-2406 100 1 response response NOUN issue-2406 100 2 time time NOUN issue-2406 100 3 refers refer VERB issue-2406 100 4 to to ADP issue-2406 100 5 how how SCONJ issue-2406 100 6 long long ADV issue-2406 100 7 it it PRON issue-2406 100 8 takes take VERB issue-2406 100 9 to to PART issue-2406 100 10 answer answer VERB issue-2406 100 11 a a DET issue-2406 100 12 query query NOUN issue-2406 100 13 . . PUNCT issue-2406 101 1 usability usability NOUN issue-2406 101 2 refers refer VERB issue-2406 101 3 to to ADP issue-2406 101 4 the the DET issue-2406 101 5 flexibility flexibility NOUN issue-2406 101 6 and and CCONJ issue-2406 101 7 ease ease NOUN issue-2406 101 8 of of ADP issue-2406 101 9 use use NOUN issue-2406 101 10 of of ADP issue-2406 101 11 the the DET issue-2406 101 12 chat chat NOUN issue-2406 101 13 experience experience NOUN issue-2406 101 14 as as ADP issue-2406 101 15 such such ADJ issue-2406 101 16 ; ; PUNCT issue-2406 101 17 providing provide VERB issue-2406 101 18 a a DET issue-2406 101 19 detailed detailed ADJ issue-2406 101 20 list list NOUN issue-2406 101 21 of of ADP issue-2406 101 22 choices choice NOUN issue-2406 101 23 for for ADP issue-2406 101 24 menu menu NOUN issue-2406 101 25 chatbots chatbot NOUN issue-2406 101 26 or or CCONJ issue-2406 101 27 a a DET issue-2406 101 28 trained train VERB issue-2406 101 29 human human ADJ issue-2406 101 30 representative representative NOUN issue-2406 101 31 to to PART issue-2406 101 32 provide provide VERB issue-2406 101 33 detailed detailed ADJ issue-2406 101 34 information information NOUN issue-2406 101 35 . . PUNCT issue-2406 102 1 adaptability adaptability NOUN issue-2406 102 2 is be AUX issue-2406 102 3 about about ADP issue-2406 102 4 the the DET issue-2406 102 5 ability ability NOUN issue-2406 102 6 to to PART issue-2406 102 7 keep keep VERB issue-2406 102 8 up up ADP issue-2406 102 9 with with ADP issue-2406 102 10 evolving evolve VERB issue-2406 102 11 trends trend NOUN issue-2406 102 12 . . PUNCT issue-2406 103 1 providing provide VERB issue-2406 103 2 accurate accurate ADJ issue-2406 103 3 , , PUNCT issue-2406 103 4 valuable valuable ADJ issue-2406 103 5 and and CCONJ issue-2406 103 6 relevant relevant ADJ issue-2406 103 7 information information NOUN issue-2406 103 8 to to ADP issue-2406 103 9 a a DET issue-2406 103 10 consumer consumer NOUN issue-2406 103 11 is be AUX issue-2406 103 12 what what PRON issue-2406 103 13 the the DET issue-2406 103 14 information information NOUN issue-2406 103 15 quality quality NOUN issue-2406 103 16 dimension dimension NOUN issue-2406 103 17 is be AUX issue-2406 103 18 all all ADV issue-2406 103 19 about about ADP issue-2406 103 20 ( ( PUNCT issue-2406 103 21 trivedi trivedi NOUN issue-2406 103 22 , , PUNCT issue-2406 103 23 2019 2019 NUM issue-2406 103 24 ) ) PUNCT issue-2406 103 25 . . PUNCT issue-2406 104 1 according accord VERB issue-2406 104 2 to to ADP issue-2406 104 3 a a DET issue-2406 104 4 study study NOUN issue-2406 104 5 by by ADP issue-2406 104 6 asiyanbi asiyanbi PROPN issue-2406 104 7 & & CCONJ issue-2406 104 8 ishola ishola PROPN issue-2406 104 9 ( ( PUNCT issue-2406 104 10 2018 2018 NUM issue-2406 104 11 ) ) PUNCT issue-2406 104 12 , , PUNCT issue-2406 104 13 when when SCONJ issue-2406 104 14 customers customer NOUN issue-2406 104 15 turn turn VERB issue-2406 104 16 to to ADP issue-2406 104 17 a a DET issue-2406 104 18 financial financial ADJ issue-2406 104 19 company company NOUN issue-2406 104 20 to to PART issue-2406 104 21 store store VERB issue-2406 104 22 their their PRON issue-2406 104 23 funds fund NOUN issue-2406 104 24 , , PUNCT issue-2406 104 25 they they PRON issue-2406 104 26 expect expect VERB issue-2406 104 27 the the DET issue-2406 104 28 quality quality NOUN issue-2406 104 29 of of ADP issue-2406 104 30 service service NOUN issue-2406 104 31 to to PART issue-2406 104 32 be be AUX issue-2406 104 33 high high ADJ issue-2406 104 34 , , PUNCT issue-2406 104 35 as as SCONJ issue-2406 104 36 customers customer NOUN issue-2406 104 37 are be AUX issue-2406 104 38 more more ADV issue-2406 104 39 likely likely ADJ issue-2406 104 40 to to PART issue-2406 104 41 be be AUX issue-2406 104 42 satisfied satisfied ADJ issue-2406 104 43 when when SCONJ issue-2406 104 44 their their PRON issue-2406 104 45 expectations expectation NOUN issue-2406 104 46 are be AUX issue-2406 104 47 met meet VERB issue-2406 104 48 than than ADP issue-2406 104 49 when when SCONJ issue-2406 104 50 the the DET issue-2406 104 51 quality quality NOUN issue-2406 104 52 of of ADP issue-2406 104 53 the the DET issue-2406 104 54 online online ADJ issue-2406 104 55 banking banking NOUN issue-2406 104 56 service service NOUN issue-2406 104 57 is be AUX issue-2406 104 58 high high ADJ issue-2406 104 59 . . PUNCT issue-2406 105 1 in in ADP issue-2406 105 2 addition addition NOUN issue-2406 105 3 , , PUNCT issue-2406 105 4 financial financial ADJ issue-2406 105 5 startups startup NOUN issue-2406 105 6 should should AUX issue-2406 105 7 consider consider VERB issue-2406 105 8 response response NOUN issue-2406 105 9 times time NOUN issue-2406 105 10 , , PUNCT issue-2406 105 11 as as SCONJ issue-2406 105 12 this this PRON issue-2406 105 13 is be AUX issue-2406 105 14 important important ADJ issue-2406 105 15 for for ADP issue-2406 105 16 developing develop VERB issue-2406 105 17 customer customer NOUN issue-2406 105 18 trust trust NOUN issue-2406 105 19 and and CCONJ issue-2406 105 20 commitment commitment NOUN issue-2406 105 21 , , PUNCT issue-2406 105 22 which which PRON issue-2406 105 23 are be AUX issue-2406 105 24 used use VERB issue-2406 105 25 to to PART issue-2406 105 26 evaluate evaluate VERB issue-2406 105 27 the the DET issue-2406 105 28 quality quality NOUN issue-2406 105 29 of of ADP issue-2406 105 30 a a DET issue-2406 105 31 company company NOUN issue-2406 105 32 's 's PART issue-2406 105 33 services service NOUN issue-2406 105 34 . . PUNCT issue-2406 106 1 furthermore furthermore ADV issue-2406 106 2 , , PUNCT issue-2406 106 3 the the DET issue-2406 106 4 dependability dependability NOUN issue-2406 106 5 of of ADP issue-2406 106 6 the the DET issue-2406 106 7 service service NOUN issue-2406 106 8 is be AUX issue-2406 106 9 very very ADV issue-2406 106 10 important important ADJ issue-2406 106 11 and and CCONJ issue-2406 106 12 essential essential ADJ issue-2406 106 13 for for ADP issue-2406 106 14 the the DET issue-2406 106 15 company company NOUN issue-2406 106 16 , , PUNCT issue-2406 106 17 as as SCONJ issue-2406 106 18 it it PRON issue-2406 106 19 refers refer VERB issue-2406 106 20 to to ADP issue-2406 106 21 how how SCONJ issue-2406 106 22 well well ADV issue-2406 106 23 the the DET issue-2406 106 24 case case NOUN issue-2406 106 25 can can AUX issue-2406 106 26 be be AUX issue-2406 106 27 solved solve VERB issue-2406 106 28 for for ADP issue-2406 106 29 the the DET issue-2406 106 30 customer customer NOUN issue-2406 106 31 . . PUNCT issue-2406 107 1 the the DET issue-2406 107 2 reliability reliability NOUN issue-2406 107 3 is be AUX issue-2406 107 4 demonstrated demonstrate VERB issue-2406 107 5 through through ADP issue-2406 107 6 the the DET issue-2406 107 7 services service NOUN issue-2406 107 8 of of ADP issue-2406 107 9 internet internet NOUN issue-2406 107 10 banking banking NOUN issue-2406 107 11 websites website NOUN issue-2406 107 12 such such ADJ issue-2406 107 13 as as ADP issue-2406 107 14 live live ADJ issue-2406 107 15 chat chat NOUN issue-2406 107 16 services service NOUN issue-2406 107 17 and and CCONJ issue-2406 107 18 how how SCONJ issue-2406 107 19 the the DET issue-2406 107 20 customer customer NOUN issue-2406 107 21 support support NOUN issue-2406 107 22 chatbots chatbot NOUN issue-2406 107 23 or or CCONJ issue-2406 107 24 agents agent NOUN issue-2406 107 25 approach approach VERB issue-2406 107 26 the the DET issue-2406 107 27 issues issue NOUN issue-2406 107 28 to to PART issue-2406 107 29 solve solve VERB issue-2406 107 30 them they PRON issue-2406 107 31 accordingly accordingly ADV issue-2406 107 32 ( ( PUNCT issue-2406 107 33 singh singh PROPN issue-2406 107 34 & & CCONJ issue-2406 107 35 kaur kaur PROPN issue-2406 107 36 , , PUNCT issue-2406 107 37 2013 2013 NUM issue-2406 107 38 ) ) PUNCT issue-2406 107 39 . . PUNCT issue-2406 108 1 nevertheless nevertheless ADV issue-2406 108 2 , , PUNCT issue-2406 108 3 in in ADP issue-2406 108 4 order order NOUN issue-2406 108 5 to to PART issue-2406 108 6 retain retain VERB issue-2406 108 7 the the DET issue-2406 108 8 customer customer NOUN issue-2406 108 9 and and CCONJ issue-2406 108 10 improve improve VERB issue-2406 108 11 customer customer NOUN issue-2406 108 12 acquisition acquisition NOUN issue-2406 108 13 , , PUNCT issue-2406 108 14 the the DET issue-2406 108 15 financial financial ADJ issue-2406 108 16 company company NOUN issue-2406 108 17 must must AUX issue-2406 108 18 take take VERB issue-2406 108 19 into into ADP issue-2406 108 20 account account NOUN issue-2406 108 21 the the DET issue-2406 108 22 reliability reliability NOUN issue-2406 108 23 of of ADP issue-2406 108 24 their their PRON issue-2406 108 25 customer customer NOUN issue-2406 108 26 support support NOUN issue-2406 108 27 and and CCONJ issue-2406 108 28 their their PRON issue-2406 108 29 services service NOUN issue-2406 108 30 , , PUNCT issue-2406 108 31 which which PRON issue-2406 108 32 the the DET issue-2406 108 33 customers customer NOUN issue-2406 108 34 always always ADV issue-2406 108 35 seek seek VERB issue-2406 108 36 safe safe ADJ issue-2406 108 37 sources source NOUN issue-2406 108 38 to to PART issue-2406 108 39 store store VERB issue-2406 108 40 their their PRON issue-2406 108 41 assets asset NOUN issue-2406 108 42 or or CCONJ issue-2406 108 43 if if SCONJ issue-2406 108 44 they they PRON issue-2406 108 45 want want VERB issue-2406 108 46 to to PART issue-2406 108 47 get get VERB issue-2406 108 48 a a DET issue-2406 108 49 loan loan NOUN issue-2406 108 50 for for ADP issue-2406 108 51 example example NOUN issue-2406 108 52 , , PUNCT issue-2406 108 53 they they PRON issue-2406 108 54 must must AUX issue-2406 108 55 seek seek VERB issue-2406 108 56 reliable reliable ADJ issue-2406 108 57 sources source NOUN issue-2406 108 58 on on ADP issue-2406 108 59 such such ADJ issue-2406 108 60 requests request NOUN issue-2406 108 61 , , PUNCT issue-2406 108 62 especially especially ADV issue-2406 108 63 with with SCONJ issue-2406 108 64 the the DET issue-2406 108 65 customers customer NOUN issue-2406 108 66 provide provide VERB issue-2406 108 67 their their PRON issue-2406 108 68 personal personal ADJ issue-2406 108 69 information information NOUN issue-2406 108 70 on on ADP issue-2406 108 71 online online ADJ issue-2406 108 72 websites website NOUN issue-2406 108 73 as as ADP issue-2406 108 74 such such DET issue-2406 108 75 their their PRON issue-2406 108 76 identity identity NOUN issue-2406 108 77 document document NOUN issue-2406 108 78 to to PART issue-2406 108 79 open open VERB issue-2406 108 80 an an DET issue-2406 108 81 account account NOUN issue-2406 108 82 , , PUNCT issue-2406 108 83 which which PRON issue-2406 108 84 customers customer NOUN issue-2406 108 85 seek seek VERB issue-2406 108 86 such such ADJ issue-2406 108 87 services service NOUN issue-2406 108 88 that that PRON issue-2406 108 89 are be AUX issue-2406 108 90 reliable reliable ADJ issue-2406 108 91 and and CCONJ issue-2406 108 92 honest honest ADJ issue-2406 108 93 that that PRON issue-2406 108 94 can can AUX issue-2406 108 95 be be AUX issue-2406 108 96 dependable dependable ADJ issue-2406 108 97 , , PUNCT issue-2406 108 98 therefore therefore ADV issue-2406 108 99 , , PUNCT issue-2406 108 100 reliability reliability NOUN issue-2406 108 101 is be AUX issue-2406 108 102 very very ADV issue-2406 108 103 important important ADJ issue-2406 108 104 to to PART issue-2406 108 105 seek seek VERB issue-2406 108 106 in in ADP issue-2406 108 107 financial financial ADJ issue-2406 108 108 startups startup NOUN issue-2406 108 109 and and CCONJ issue-2406 108 110 it it PRON issue-2406 108 111 comes come VERB issue-2406 108 112 to to ADP issue-2406 108 113 customer customer NOUN issue-2406 108 114 support support NOUN issue-2406 108 115 and and CCONJ issue-2406 108 116 services service NOUN issue-2406 108 117 ( ( PUNCT issue-2406 108 118 sakhaei sakhaei NOUN issue-2406 108 119 et et PROPN issue-2406 108 120 al al PROPN issue-2406 108 121 . . PROPN issue-2406 108 122 , , PUNCT issue-2406 108 123 2014 2014 NUM issue-2406 108 124 ) ) PUNCT issue-2406 108 125 . . PUNCT issue-2406 109 1 it it PRON issue-2406 109 2 is be AUX issue-2406 109 3 crucial crucial ADJ issue-2406 109 4 for for SCONJ issue-2406 109 5 the the DET issue-2406 109 6 company company NOUN issue-2406 109 7 to to PART issue-2406 109 8 consider consider VERB issue-2406 109 9 customer customer NOUN issue-2406 109 10 satisfaction satisfaction NOUN issue-2406 109 11 when when SCONJ issue-2406 109 12 generating generate VERB issue-2406 109 13 profit profit NOUN issue-2406 109 14 , , PUNCT issue-2406 109 15 as as SCONJ issue-2406 109 16 customer customer NOUN issue-2406 109 17 satisfaction satisfaction NOUN issue-2406 109 18 is be AUX issue-2406 109 19 one one NUM issue-2406 109 20 of of ADP issue-2406 109 21 the the DET issue-2406 109 22 most most ADV issue-2406 109 23 important important ADJ issue-2406 109 24 factors factor NOUN issue-2406 109 25 that that PRON issue-2406 109 26 the the DET issue-2406 109 27 company company NOUN issue-2406 109 28 seeks seek VERB issue-2406 109 29 to to PART issue-2406 109 30 consider consider VERB issue-2406 109 31 in in ADP issue-2406 109 32 order order NOUN issue-2406 109 33 to to PART issue-2406 109 34 maintain maintain VERB issue-2406 109 35 and and CCONJ issue-2406 109 36 improve improve VERB issue-2406 109 37 its its PRON issue-2406 109 38 performance performance NOUN issue-2406 109 39 and and CCONJ issue-2406 109 40 reputation reputation NOUN issue-2406 109 41 . . PUNCT issue-2406 110 1 in in ADP issue-2406 110 2 the the DET issue-2406 110 3 field field NOUN issue-2406 110 4 of of ADP issue-2406 110 5 marketing marketing NOUN issue-2406 110 6 , , PUNCT issue-2406 110 7 customer customer NOUN issue-2406 110 8 satisfaction satisfaction NOUN issue-2406 110 9 plays play VERB issue-2406 110 10 a a DET issue-2406 110 11 major major ADJ issue-2406 110 12 role role NOUN issue-2406 110 13 in in ADP issue-2406 110 14 achieving achieve VERB issue-2406 110 15 the the DET issue-2406 110 16 sense sense NOUN issue-2406 110 17 of of ADP issue-2406 110 18 belonging belong VERB issue-2406 110 19 for for ADP issue-2406 110 20 the the DET issue-2406 110 21 customer customer NOUN issue-2406 110 22 . . PUNCT issue-2406 111 1 customer customer NOUN issue-2406 111 2 service service NOUN issue-2406 111 3 satisfaction satisfaction NOUN issue-2406 111 4 is be AUX issue-2406 111 5 introduced introduce VERB issue-2406 111 6 as as ADP issue-2406 111 7 the the DET issue-2406 111 8 customer customer NOUN issue-2406 111 9 's 's PART issue-2406 111 10 opinion opinion NOUN issue-2406 111 11 of of ADP issue-2406 111 12 the the DET issue-2406 111 13 products product NOUN issue-2406 111 14 or or CCONJ issue-2406 111 15 services service NOUN issue-2406 111 16 offered offer VERB issue-2406 111 17 by by ADP issue-2406 111 18 the the DET issue-2406 111 19 company company NOUN issue-2406 111 20 , , PUNCT issue-2406 111 21 although although SCONJ issue-2406 111 22 in in ADP issue-2406 111 23 some some DET issue-2406 111 24 situations situation NOUN issue-2406 111 25 it it PRON issue-2406 111 26 can can AUX issue-2406 111 27 also also ADV issue-2406 111 28 refer refer VERB issue-2406 111 29 to to ADP issue-2406 111 30 the the DET issue-2406 111 31 customer customer NOUN issue-2406 111 32 service service NOUN issue-2406 111 33 itself itself PRON issue-2406 111 34 . . PUNCT issue-2406 112 1 some some DET issue-2406 112 2 factors factor NOUN issue-2406 112 3 that that PRON issue-2406 112 4 contribute contribute VERB issue-2406 112 5 to to ADP issue-2406 112 6 customer customer NOUN issue-2406 112 7 satisfaction satisfaction NOUN issue-2406 112 8 can can AUX issue-2406 112 9 be be AUX issue-2406 112 10 response response NOUN issue-2406 112 11 time time NOUN issue-2406 112 12 , , PUNCT issue-2406 112 13 empathy empathy NOUN issue-2406 112 14 , , PUNCT issue-2406 112 15 reliability reliability NOUN issue-2406 112 16 and and CCONJ issue-2406 112 17 availability availability NOUN issue-2406 112 18 . . PUNCT issue-2406 113 1 this this PRON issue-2406 113 2 is be AUX issue-2406 113 3 implemented implement VERB issue-2406 113 4 in in ADP issue-2406 113 5 chat chat NOUN issue-2406 113 6 marketing marketing NOUN issue-2406 113 7 as as ADP issue-2406 113 8 different different ADJ issue-2406 113 9 dimensions dimension NOUN issue-2406 113 10 , , PUNCT issue-2406 113 11 each each PRON issue-2406 113 12 of of ADP issue-2406 113 13 which which PRON issue-2406 113 14 can can AUX issue-2406 113 15 positively positively ADV issue-2406 113 16 impact impact VERB issue-2406 113 17 customer customer NOUN issue-2406 113 18 satisfaction satisfaction NOUN issue-2406 113 19 , , PUNCT issue-2406 113 20 these these DET issue-2406 113 21 dimensions dimension NOUN issue-2406 113 22 can can AUX issue-2406 113 23 include include VERB issue-2406 113 24 , , PUNCT issue-2406 113 25 service service NOUN issue-2406 113 26 quality quality NOUN issue-2406 113 27 , , PUNCT issue-2406 113 28 system system NOUN issue-2406 113 29 quality quality NOUN issue-2406 113 30 and and CCONJ issue-2406 113 31 information information NOUN issue-2406 113 32 quality quality NOUN issue-2406 113 33 . . PUNCT issue-2406 114 1 figure figure NOUN issue-2406 114 2 1 1 NUM issue-2406 114 3 . . PUNCT issue-2406 115 1 dimensions dimension NOUN issue-2406 115 2 of of ADP issue-2406 115 3 customer customer NOUN issue-2406 115 4 satisfaction satisfaction NOUN issue-2406 115 5 source source NOUN issue-2406 115 6 : : PUNCT issue-2406 115 7 trivedi trivedi PROPN issue-2406 115 8 ( ( PUNCT issue-2406 115 9 2019 2019 NUM issue-2406 115 10 ) ) PUNCT issue-2406 115 11 baltic baltic ADJ issue-2406 115 12 journal journal NOUN issue-2406 115 13 of of ADP issue-2406 115 14 economic economic ADJ issue-2406 115 15 studies study NOUN issue-2406 115 16 5 5 NUM issue-2406 115 17 vol vol NOUN issue-2406 115 18 . . PUNCT issue-2406 116 1 10 10 NUM issue-2406 116 2 no no NOUN issue-2406 116 3 . . NOUN issue-2406 116 4 2 2 NUM issue-2406 116 5 , , PUNCT issue-2406 116 6 2024 2024 NUM issue-2406 116 7 these these DET issue-2406 116 8 dimensions dimension NOUN issue-2406 116 9 are be AUX issue-2406 116 10 essential essential ADJ issue-2406 116 11 to to PART issue-2406 116 12 provide provide VERB issue-2406 116 13 the the DET issue-2406 116 14 most most ADV issue-2406 116 15 efficient efficient ADJ issue-2406 116 16 customer customer NOUN issue-2406 116 17 support support NOUN issue-2406 116 18 satisfaction satisfaction NOUN issue-2406 116 19 in in ADP issue-2406 116 20 the the DET issue-2406 116 21 financial financial ADJ issue-2406 116 22 startups startup NOUN issue-2406 116 23 . . PUNCT issue-2406 117 1 in in ADP issue-2406 117 2 addition addition NOUN issue-2406 117 3 , , PUNCT issue-2406 117 4 chatbots chatbot NOUN issue-2406 117 5 and and CCONJ issue-2406 117 6 live live ADJ issue-2406 117 7 agents agent NOUN issue-2406 117 8 need need VERB issue-2406 117 9 to to PART issue-2406 117 10 be be AUX issue-2406 117 11 trained train VERB issue-2406 117 12 on on ADP issue-2406 117 13 a a DET issue-2406 117 14 regular regular ADJ issue-2406 117 15 basis basis NOUN issue-2406 117 16 to to PART issue-2406 117 17 provide provide VERB issue-2406 117 18 the the DET issue-2406 117 19 most most ADV issue-2406 117 20 efficient efficient ADJ issue-2406 117 21 customer customer NOUN issue-2406 117 22 support support NOUN issue-2406 117 23 with with ADP issue-2406 117 24 the the DET issue-2406 117 25 highest high ADJ issue-2406 117 26 customer customer NOUN issue-2406 117 27 satisfaction satisfaction NOUN issue-2406 117 28 . . PUNCT issue-2406 118 1 3 3 X issue-2406 118 2 . . X issue-2406 118 3 research research NOUN issue-2406 118 4 methods method NOUN issue-2406 118 5 this this DET issue-2406 118 6 section section NOUN issue-2406 118 7 will will AUX issue-2406 118 8 demonstrate demonstrate VERB issue-2406 118 9 the the DET issue-2406 118 10 research research NOUN issue-2406 118 11 methods method NOUN issue-2406 118 12 which which PRON issue-2406 118 13 is be AUX issue-2406 118 14 divided divide VERB issue-2406 118 15 into into ADP issue-2406 118 16 5 5 NUM issue-2406 118 17 steps step NOUN issue-2406 118 18 that that PRON issue-2406 118 19 starts start VERB issue-2406 118 20 with with ADP issue-2406 118 21 step step NOUN issue-2406 118 22 1 1 NUM issue-2406 118 23 of of ADP issue-2406 118 24 observation observation NOUN issue-2406 118 25 method method NOUN issue-2406 118 26 of of ADP issue-2406 118 27 variables variable NOUN issue-2406 118 28 , , PUNCT issue-2406 118 29 this this DET issue-2406 118 30 method method NOUN issue-2406 118 31 will will AUX issue-2406 118 32 help help VERB issue-2406 118 33 authors author NOUN issue-2406 118 34 to to PART issue-2406 118 35 understand understand VERB issue-2406 118 36 the the DET issue-2406 118 37 variables variable NOUN issue-2406 118 38 or or CCONJ issue-2406 118 39 dimensions dimension NOUN issue-2406 118 40 and and CCONJ issue-2406 118 41 will will AUX issue-2406 118 42 help help VERB issue-2406 118 43 to to PART issue-2406 118 44 understand understand VERB issue-2406 118 45 the the DET issue-2406 118 46 flow flow NOUN issue-2406 118 47 of of ADP issue-2406 118 48 customer customer NOUN issue-2406 118 49 journey journey NOUN issue-2406 118 50 during during ADP issue-2406 118 51 chat chat NOUN issue-2406 118 52 interactions interaction NOUN issue-2406 118 53 . . PUNCT issue-2406 119 1 a a DET issue-2406 119 2 method method NOUN issue-2406 119 3 of of ADP issue-2406 119 4 data datum NOUN issue-2406 119 5 collection collection NOUN issue-2406 119 6 , , PUNCT issue-2406 119 7 which which PRON issue-2406 119 8 is be AUX issue-2406 119 9 a a DET issue-2406 119 10 method method NOUN issue-2406 119 11 that that PRON issue-2406 119 12 helps help VERB issue-2406 119 13 authors author NOUN issue-2406 119 14 to to PART issue-2406 119 15 collect collect VERB issue-2406 119 16 all all DET issue-2406 119 17 the the DET issue-2406 119 18 data datum NOUN issue-2406 119 19 through through ADP issue-2406 119 20 the the DET issue-2406 119 21 observation observation NOUN issue-2406 119 22 technique technique NOUN issue-2406 119 23 . . PUNCT issue-2406 120 1 according accord VERB issue-2406 120 2 to to ADP issue-2406 120 3 ciesielska ciesielska NOUN issue-2406 120 4 , , PUNCT issue-2406 120 5 boström boström NOUN issue-2406 120 6 & & CCONJ issue-2406 120 7 öhlander öhlander NOUN issue-2406 120 8 ( ( PUNCT issue-2406 120 9 2018 2018 NUM issue-2406 120 10 ) ) PUNCT issue-2406 120 11 , , PUNCT issue-2406 120 12 the the DET issue-2406 120 13 observation observation NOUN issue-2406 120 14 tool tool NOUN issue-2406 120 15 is be AUX issue-2406 120 16 a a DET issue-2406 120 17 crucial crucial ADJ issue-2406 120 18 research research NOUN issue-2406 120 19 methodology methodology NOUN issue-2406 120 20 that that PRON issue-2406 120 21 includes include VERB issue-2406 120 22 different different ADJ issue-2406 120 23 types type NOUN issue-2406 120 24 , , PUNCT issue-2406 120 25 techniques technique NOUN issue-2406 120 26 and and CCONJ issue-2406 120 27 approaches approach NOUN issue-2406 120 28 to to PART issue-2406 120 29 achieve achieve VERB issue-2406 120 30 and and CCONJ issue-2406 120 31 reach reach VERB issue-2406 120 32 specific specific ADJ issue-2406 120 33 results result NOUN issue-2406 120 34 that that PRON issue-2406 120 35 can can AUX issue-2406 120 36 be be AUX issue-2406 120 37 difficult difficult ADJ issue-2406 120 38 to to PART issue-2406 120 39 approach approach VERB issue-2406 120 40 in in ADP issue-2406 120 41 different different ADJ issue-2406 120 42 circumstances circumstance NOUN issue-2406 120 43 . . PUNCT issue-2406 121 1 however however ADV issue-2406 121 2 , , PUNCT issue-2406 121 3 the the DET issue-2406 121 4 observation observation NOUN issue-2406 121 5 tool tool NOUN issue-2406 121 6 is be AUX issue-2406 121 7 now now ADV issue-2406 121 8 fundamental fundamental ADJ issue-2406 121 9 to to PART issue-2406 121 10 observe observe VERB issue-2406 121 11 the the DET issue-2406 121 12 behaviour behaviour NOUN issue-2406 121 13 and and CCONJ issue-2406 121 14 environment environment NOUN issue-2406 121 15 of of ADP issue-2406 121 16 the the DET issue-2406 121 17 subject subject NOUN issue-2406 121 18 that that PRON issue-2406 121 19 is be AUX issue-2406 121 20 still still ADV issue-2406 121 21 to to PART issue-2406 121 22 be be AUX issue-2406 121 23 analysed analyse VERB issue-2406 121 24 in in ADP issue-2406 121 25 order order NOUN issue-2406 121 26 to to PART issue-2406 121 27 provide provide VERB issue-2406 121 28 feedback feedback NOUN issue-2406 121 29 on on ADP issue-2406 121 30 the the DET issue-2406 121 31 relationships relationship NOUN issue-2406 121 32 . . PUNCT issue-2406 122 1 while while SCONJ issue-2406 122 2 authors author NOUN issue-2406 122 3 has have AUX issue-2406 122 4 used use VERB issue-2406 122 5 the the DET issue-2406 122 6 partially partially ADV issue-2406 122 7 participating participate VERB issue-2406 122 8 type type NOUN issue-2406 122 9 that that PRON issue-2406 122 10 means mean VERB issue-2406 122 11 authors author NOUN issue-2406 122 12 has have AUX issue-2406 122 13 participated participate VERB issue-2406 122 14 without without ADP issue-2406 122 15 influencing influence VERB issue-2406 122 16 the the DET issue-2406 122 17 study study NOUN issue-2406 122 18 or or CCONJ issue-2406 122 19 providing provide VERB issue-2406 122 20 any any DET issue-2406 122 21 activity activity NOUN issue-2406 122 22 towards towards ADP issue-2406 122 23 changing change VERB issue-2406 122 24 the the DET issue-2406 122 25 value value NOUN issue-2406 122 26 of of ADP issue-2406 122 27 the the DET issue-2406 122 28 outcome outcome NOUN issue-2406 122 29 that that PRON issue-2406 122 30 is be AUX issue-2406 122 31 customer customer NOUN issue-2406 122 32 satisfaction satisfaction NOUN issue-2406 122 33 . . PUNCT issue-2406 123 1 authors author NOUN issue-2406 123 2 has have AUX issue-2406 123 3 approached approach VERB issue-2406 123 4 this this DET issue-2406 123 5 method method NOUN issue-2406 123 6 to to PART issue-2406 123 7 develop develop VERB issue-2406 123 8 the the DET issue-2406 123 9 understanding understanding NOUN issue-2406 123 10 of of ADP issue-2406 123 11 the the DET issue-2406 123 12 customer customer NOUN issue-2406 123 13 's 's PART issue-2406 123 14 interactions interaction NOUN issue-2406 123 15 with with ADP issue-2406 123 16 the the DET issue-2406 123 17 customer customer NOUN issue-2406 123 18 support support NOUN issue-2406 123 19 and and CCONJ issue-2406 123 20 possible possible ADJ issue-2406 123 21 outcomes outcome NOUN issue-2406 123 22 of of ADP issue-2406 123 23 each each DET issue-2406 123 24 scenario scenario NOUN issue-2406 123 25 and and CCONJ issue-2406 123 26 their their PRON issue-2406 123 27 variables variable NOUN issue-2406 123 28 that that PRON issue-2406 123 29 affect affect VERB issue-2406 123 30 the the DET issue-2406 123 31 decision decision NOUN issue-2406 123 32 of of ADP issue-2406 123 33 customer customer NOUN issue-2406 123 34 satisfaction satisfaction NOUN issue-2406 123 35 . . PUNCT issue-2406 124 1 step step NOUN issue-2406 124 2 2 2 NUM issue-2406 124 3 – – PUNCT issue-2406 124 4 survey survey NOUN issue-2406 124 5 method method NOUN issue-2406 124 6 . . PUNCT issue-2406 125 1 this this DET issue-2406 125 2 method method NOUN issue-2406 125 3 is be AUX issue-2406 125 4 used use VERB issue-2406 125 5 to to PART issue-2406 125 6 analyse analyse VERB issue-2406 125 7 the the DET issue-2406 125 8 respondents respondent NOUN issue-2406 125 9 ' ' PART issue-2406 125 10 answers answer NOUN issue-2406 125 11 by by ADP issue-2406 125 12 collecting collect VERB issue-2406 125 13 the the DET issue-2406 125 14 opinions opinion NOUN issue-2406 125 15 and and CCONJ issue-2406 125 16 perspectives perspective NOUN issue-2406 125 17 of of ADP issue-2406 125 18 those those DET issue-2406 125 19 respondents respondent NOUN issue-2406 125 20 who who PRON issue-2406 125 21 were be AUX issue-2406 125 22 previous previous ADJ issue-2406 125 23 customers customer NOUN issue-2406 125 24 of of ADP issue-2406 125 25 a a DET issue-2406 125 26 financial financial ADJ issue-2406 125 27 startup startup NOUN issue-2406 125 28 that that PRON issue-2406 125 29 used use VERB issue-2406 125 30 live live ADJ issue-2406 125 31 chat chat NOUN issue-2406 125 32 services service NOUN issue-2406 125 33 either either CCONJ issue-2406 125 34 through through ADP issue-2406 125 35 a a DET issue-2406 125 36 chatbot chatbot NOUN issue-2406 125 37 or or CCONJ issue-2406 125 38 a a DET issue-2406 125 39 human human ADJ issue-2406 125 40 representative representative NOUN issue-2406 125 41 . . PUNCT issue-2406 126 1 authors author NOUN issue-2406 126 2 have have AUX issue-2406 126 3 used use VERB issue-2406 126 4 this this DET issue-2406 126 5 method method NOUN issue-2406 126 6 to to PART issue-2406 126 7 better well ADV issue-2406 126 8 understand understand VERB issue-2406 126 9 the the DET issue-2406 126 10 influence influence NOUN issue-2406 126 11 of of ADP issue-2406 126 12 respondents respondent NOUN issue-2406 126 13 on on ADP issue-2406 126 14 customer customer NOUN issue-2406 126 15 satisfaction satisfaction NOUN issue-2406 126 16 through through ADP issue-2406 126 17 the the DET issue-2406 126 18 dimensions dimension NOUN issue-2406 126 19 that that PRON issue-2406 126 20 affect affect VERB issue-2406 126 21 satisfaction satisfaction NOUN issue-2406 126 22 throughout throughout ADP issue-2406 126 23 the the DET issue-2406 126 24 chat chat NOUN issue-2406 126 25 interaction interaction NOUN issue-2406 126 26 in in ADP issue-2406 126 27 chat chat NOUN issue-2406 126 28 marketing marketing NOUN issue-2406 126 29 . . PUNCT issue-2406 127 1 furthermore furthermore ADV issue-2406 127 2 , , PUNCT issue-2406 127 3 authors author NOUN issue-2406 127 4 will will AUX issue-2406 127 5 conduct conduct VERB issue-2406 127 6 the the DET issue-2406 127 7 survey survey NOUN issue-2406 127 8 with with ADP issue-2406 127 9 a a DET issue-2406 127 10 set set NOUN issue-2406 127 11 of of ADP issue-2406 127 12 questions question NOUN issue-2406 127 13 that that PRON issue-2406 127 14 will will AUX issue-2406 127 15 seek seek VERB issue-2406 127 16 the the DET issue-2406 127 17 importance importance NOUN issue-2406 127 18 of of ADP issue-2406 127 19 these these DET issue-2406 127 20 dimensions dimension NOUN issue-2406 127 21 and and CCONJ issue-2406 127 22 understand understand VERB issue-2406 127 23 the the DET issue-2406 127 24 behaviour behaviour NOUN issue-2406 127 25 of of ADP issue-2406 127 26 the the DET issue-2406 127 27 customer customer NOUN issue-2406 127 28 through through ADP issue-2406 127 29 a a DET issue-2406 127 30 7 7 NUM issue-2406 127 31 - - PUNCT issue-2406 127 32 point point NOUN issue-2406 127 33 likert likert ADJ issue-2406 127 34 scale scale NOUN issue-2406 127 35 that that PRON issue-2406 127 36 will will AUX issue-2406 127 37 determine determine VERB issue-2406 127 38 specific specific ADJ issue-2406 127 39 opinions opinion NOUN issue-2406 127 40 and and CCONJ issue-2406 127 41 from from ADP issue-2406 127 42 that that PRON issue-2406 127 43 , , PUNCT issue-2406 127 44 authors author NOUN issue-2406 127 45 will will AUX issue-2406 127 46 use use VERB issue-2406 127 47 to to PART issue-2406 127 48 extract extract VERB issue-2406 127 49 the the DET issue-2406 127 50 essential essential ADJ issue-2406 127 51 dimensions dimension NOUN issue-2406 127 52 from from ADP issue-2406 127 53 the the DET issue-2406 127 54 financial financial ADJ issue-2406 127 55 startups startup NOUN issue-2406 127 56 and and CCONJ issue-2406 127 57 analyse analyse NOUN issue-2406 127 58 through through ADP issue-2406 127 59 the the DET issue-2406 127 60 observation observation NOUN issue-2406 127 61 method method NOUN issue-2406 127 62 . . PUNCT issue-2406 128 1 due due ADP issue-2406 128 2 to to ADP issue-2406 128 3 the the DET issue-2406 128 4 time time NOUN issue-2406 128 5 and and CCONJ issue-2406 128 6 cost cost NOUN issue-2406 128 7 involved involve VERB issue-2406 128 8 in in ADP issue-2406 128 9 including include VERB issue-2406 128 10 a a DET issue-2406 128 11 large large ADJ issue-2406 128 12 population population NOUN issue-2406 128 13 in in ADP issue-2406 128 14 the the DET issue-2406 128 15 survey survey NOUN issue-2406 128 16 , , PUNCT issue-2406 128 17 the the DET issue-2406 128 18 authors author NOUN issue-2406 128 19 will will AUX issue-2406 128 20 focus focus VERB issue-2406 128 21 on on ADP issue-2406 128 22 the the DET issue-2406 128 23 sampling sampling NOUN issue-2406 128 24 method method NOUN issue-2406 128 25 . . PUNCT issue-2406 129 1 according accord VERB issue-2406 129 2 to to ADP issue-2406 129 3 fricker fricker PROPN issue-2406 129 4 , , PUNCT issue-2406 129 5 ( ( PUNCT issue-2406 129 6 2012 2012 NUM issue-2406 129 7 ) ) PUNCT issue-2406 129 8 , , PUNCT issue-2406 129 9 the the DET issue-2406 129 10 sampling sampling NOUN issue-2406 129 11 method method NOUN issue-2406 129 12 is be AUX issue-2406 129 13 divided divide VERB issue-2406 129 14 into into ADP issue-2406 129 15 two two NUM issue-2406 129 16 categories category NOUN issue-2406 129 17 , , PUNCT issue-2406 129 18 probability probability NOUN issue-2406 129 19 sampling sampling NOUN issue-2406 129 20 and and CCONJ issue-2406 129 21 non non ADJ issue-2406 129 22 - - ADJ issue-2406 129 23 probability probability ADJ issue-2406 129 24 sampling sampling NOUN issue-2406 129 25 . . PUNCT issue-2406 130 1 authors author NOUN issue-2406 130 2 will will AUX issue-2406 130 3 choose choose VERB issue-2406 130 4 nonprobability nonprobability NOUN issue-2406 130 5 sampling sampling NOUN issue-2406 130 6 . . PUNCT issue-2406 131 1 this this DET issue-2406 131 2 category category NOUN issue-2406 131 3 often often ADV issue-2406 131 4 describes describe VERB issue-2406 131 5 that that SCONJ issue-2406 131 6 the the DET issue-2406 131 7 sampling sampling NOUN issue-2406 131 8 is be AUX issue-2406 131 9 a a DET issue-2406 131 10 non non ADJ issue-2406 131 11 - - ADJ issue-2406 131 12 random random ADJ issue-2406 131 13 method method NOUN issue-2406 131 14 , , PUNCT issue-2406 131 15 which which PRON issue-2406 131 16 means mean VERB issue-2406 131 17 that that SCONJ issue-2406 131 18 the the DET issue-2406 131 19 respondents respondent NOUN issue-2406 131 20 have have VERB issue-2406 131 21 the the DET issue-2406 131 22 say say VERB issue-2406 131 23 whether whether SCONJ issue-2406 131 24 they they PRON issue-2406 131 25 want want VERB issue-2406 131 26 to to PART issue-2406 131 27 participate participate VERB issue-2406 131 28 or or CCONJ issue-2406 131 29 not not PART issue-2406 131 30 . . PUNCT issue-2406 132 1 while while SCONJ issue-2406 132 2 the the DET issue-2406 132 3 other other ADJ issue-2406 132 4 method method NOUN issue-2406 132 5 of of ADP issue-2406 132 6 probability probability NOUN issue-2406 132 7 sampling sampling NOUN issue-2406 132 8 is be AUX issue-2406 132 9 the the DET issue-2406 132 10 opposite opposite NOUN issue-2406 132 11 , , PUNCT issue-2406 132 12 which which PRON issue-2406 132 13 shows show VERB issue-2406 132 14 that that SCONJ issue-2406 132 15 the the DET issue-2406 132 16 respondents respondent NOUN issue-2406 132 17 are be AUX issue-2406 132 18 selected select VERB issue-2406 132 19 with with ADP issue-2406 132 20 a a DET issue-2406 132 21 mechanism mechanism NOUN issue-2406 132 22 that that PRON issue-2406 132 23 selects select VERB issue-2406 132 24 random random ADJ issue-2406 132 25 respondents respondent NOUN issue-2406 132 26 . . PUNCT issue-2406 133 1 the the DET issue-2406 133 2 authors author NOUN issue-2406 133 3 chose choose VERB issue-2406 133 4 the the DET issue-2406 133 5 first first ADJ issue-2406 133 6 method method NOUN issue-2406 133 7 because because SCONJ issue-2406 133 8 it it PRON issue-2406 133 9 is be AUX issue-2406 133 10 expected expect VERB issue-2406 133 11 to to PART issue-2406 133 12 collect collect VERB issue-2406 133 13 data datum NOUN issue-2406 133 14 from from ADP issue-2406 133 15 a a DET issue-2406 133 16 certain certain ADJ issue-2406 133 17 population population NOUN issue-2406 133 18 group group NOUN issue-2406 133 19 that that PRON issue-2406 133 20 has have AUX issue-2406 133 21 previously previously ADV issue-2406 133 22 used use VERB issue-2406 133 23 the the DET issue-2406 133 24 company company NOUN issue-2406 133 25 's 's PART issue-2406 133 26 chat chat NOUN issue-2406 133 27 services service NOUN issue-2406 133 28 to to PART issue-2406 133 29 solve solve VERB issue-2406 133 30 issues issue NOUN issue-2406 133 31 or or CCONJ issue-2406 133 32 problems problem NOUN issue-2406 133 33 they they PRON issue-2406 133 34 have have AUX issue-2406 133 35 encountered encounter VERB issue-2406 133 36 . . PUNCT issue-2406 134 1 to to PART issue-2406 134 2 ensure ensure VERB issue-2406 134 3 confidentiality confidentiality NOUN issue-2406 134 4 for for ADP issue-2406 134 5 respondents respondent NOUN issue-2406 134 6 , , PUNCT issue-2406 134 7 the the DET issue-2406 134 8 survey survey NOUN issue-2406 134 9 will will AUX issue-2406 134 10 use use VERB issue-2406 134 11 an an DET issue-2406 134 12 anonymity anonymity NOUN issue-2406 134 13 strategy strategy NOUN issue-2406 134 14 . . PUNCT issue-2406 135 1 in in ADP issue-2406 135 2 addition addition NOUN issue-2406 135 3 , , PUNCT issue-2406 135 4 to to PART issue-2406 135 5 avoid avoid VERB issue-2406 135 6 ethical ethical ADJ issue-2406 135 7 issues issue NOUN issue-2406 135 8 , , PUNCT issue-2406 135 9 the the DET issue-2406 135 10 authors author NOUN issue-2406 135 11 of of ADP issue-2406 135 12 the the DET issue-2406 135 13 study study NOUN issue-2406 135 14 will will AUX issue-2406 135 15 focus focus VERB issue-2406 135 16 on on ADP issue-2406 135 17 respondents respondent NOUN issue-2406 135 18 over over ADP issue-2406 135 19 the the DET issue-2406 135 20 age age NOUN issue-2406 135 21 of of ADP issue-2406 135 22 18 18 NUM issue-2406 135 23 . . PUNCT issue-2406 136 1 furthermore furthermore ADV issue-2406 136 2 , , PUNCT issue-2406 136 3 the the DET issue-2406 136 4 authors author NOUN issue-2406 136 5 will will AUX issue-2406 136 6 collect collect VERB issue-2406 136 7 a a DET issue-2406 136 8 number number NOUN issue-2406 136 9 between between ADP issue-2406 136 10 300 300 NUM issue-2406 136 11 - - SYM issue-2406 136 12 400 400 NUM issue-2406 136 13 respondents respondent NOUN issue-2406 136 14 answers answer NOUN issue-2406 136 15 with with ADP issue-2406 136 16 the the DET issue-2406 136 17 ability ability NOUN issue-2406 136 18 to to PART issue-2406 136 19 finish finish VERB issue-2406 136 20 the the DET issue-2406 136 21 survey survey NOUN issue-2406 136 22 between between ADP issue-2406 136 23 5 5 NUM issue-2406 136 24 - - SYM issue-2406 136 25 10 10 NUM issue-2406 136 26 minutes minute NOUN issue-2406 136 27 due due ADP issue-2406 136 28 to to ADP issue-2406 136 29 the the DET issue-2406 136 30 focus focus NOUN issue-2406 136 31 of of ADP issue-2406 136 32 the the DET issue-2406 136 33 respondents respondent NOUN issue-2406 136 34 along along ADV issue-2406 136 35 with with ADP issue-2406 136 36 keeping keep VERB issue-2406 136 37 their their PRON issue-2406 136 38 attention attention NOUN issue-2406 136 39 on on ADP issue-2406 136 40 the the DET issue-2406 136 41 survey survey NOUN issue-2406 136 42 as as SCONJ issue-2406 136 43 it it PRON issue-2406 136 44 is be AUX issue-2406 136 45 sufficient sufficient ADJ issue-2406 136 46 to to PART issue-2406 136 47 have have VERB issue-2406 136 48 such such ADJ issue-2406 136 49 period period NOUN issue-2406 136 50 of of ADP issue-2406 136 51 time time NOUN issue-2406 136 52 for for ADP issue-2406 136 53 answering answer VERB issue-2406 136 54 the the DET issue-2406 136 55 survey survey NOUN issue-2406 136 56 in in ADP issue-2406 136 57 order order NOUN issue-2406 136 58 to to PART issue-2406 136 59 collect collect VERB issue-2406 136 60 data datum NOUN issue-2406 136 61 . . PUNCT issue-2406 137 1 the the DET issue-2406 137 2 design design NOUN issue-2406 137 3 of of ADP issue-2406 137 4 the the DET issue-2406 137 5 survey survey NOUN issue-2406 137 6 will will AUX issue-2406 137 7 be be AUX issue-2406 137 8 done do VERB issue-2406 137 9 with with ADP issue-2406 137 10 the the DET issue-2406 137 11 technique technique NOUN issue-2406 137 12 of of ADP issue-2406 137 13 likert likert ADJ issue-2406 137 14 scale scale NOUN issue-2406 137 15 , , PUNCT issue-2406 137 16 which which PRON issue-2406 137 17 will will AUX issue-2406 137 18 represent represent VERB issue-2406 137 19 7 7 NUM issue-2406 137 20 points point NOUN issue-2406 137 21 for for SCONJ issue-2406 137 22 the the DET issue-2406 137 23 respondents respondent NOUN issue-2406 137 24 to to PART issue-2406 137 25 express express VERB issue-2406 137 26 their their PRON issue-2406 137 27 opinion opinion NOUN issue-2406 137 28 with with ADP issue-2406 137 29 . . PUNCT issue-2406 138 1 according accord VERB issue-2406 138 2 to to ADP issue-2406 138 3 ramesh ramesh PROPN issue-2406 138 4 et et PROPN issue-2406 138 5 al al PROPN issue-2406 138 6 . . PROPN issue-2406 139 1 ( ( PUNCT issue-2406 139 2 2017 2017 NUM issue-2406 139 3 ) ) PUNCT issue-2406 139 4 , , PUNCT issue-2406 139 5 the the DET issue-2406 139 6 likert likert ADJ issue-2406 139 7 scale scale NOUN issue-2406 139 8 is be AUX issue-2406 139 9 a a DET issue-2406 139 10 systematic systematic ADJ issue-2406 139 11 approach approach NOUN issue-2406 139 12 that that PRON issue-2406 139 13 provides provide VERB issue-2406 139 14 a a DET issue-2406 139 15 series series NOUN issue-2406 139 16 of of ADP issue-2406 139 17 statements statement NOUN issue-2406 139 18 from from ADP issue-2406 139 19 strongly strongly ADV issue-2406 139 20 disagree disagree VERB issue-2406 139 21 to to PART issue-2406 139 22 strongly strongly ADV issue-2406 139 23 agree agree VERB issue-2406 139 24 , , PUNCT issue-2406 139 25 depending depend VERB issue-2406 139 26 on on ADP issue-2406 139 27 the the DET issue-2406 139 28 question question NOUN issue-2406 139 29 , , PUNCT issue-2406 139 30 indicating indicate VERB issue-2406 139 31 the the DET issue-2406 139 32 respondent respondent NOUN issue-2406 139 33 's 's PART issue-2406 139 34 current current ADJ issue-2406 139 35 opinion opinion NOUN issue-2406 139 36 and and CCONJ issue-2406 139 37 level level NOUN issue-2406 139 38 of of ADP issue-2406 139 39 agreement agreement NOUN issue-2406 139 40 . . PUNCT issue-2406 140 1 step step NOUN issue-2406 140 2 3 3 NUM issue-2406 140 3 – – PUNCT issue-2406 140 4 model model NOUN issue-2406 140 5 for for ADP issue-2406 140 6 multiple multiple ADJ issue-2406 140 7 linear linear ADJ issue-2406 140 8 regression regression NOUN issue-2406 140 9 analysis analysis NOUN issue-2406 140 10 . . PUNCT issue-2406 141 1 this this DET issue-2406 141 2 method method NOUN issue-2406 141 3 is be AUX issue-2406 141 4 a a DET issue-2406 141 5 modelling modelling NOUN issue-2406 141 6 method method NOUN issue-2406 141 7 for for ADP issue-2406 141 8 analysing analyse VERB issue-2406 141 9 data datum NOUN issue-2406 141 10 and and CCONJ issue-2406 141 11 predicting predict VERB issue-2406 141 12 results result NOUN issue-2406 141 13 and and CCONJ issue-2406 141 14 outcomes outcome NOUN issue-2406 141 15 . . PUNCT issue-2406 142 1 on on ADP issue-2406 142 2 the the DET issue-2406 142 3 one one NUM issue-2406 142 4 hand hand NOUN issue-2406 142 5 , , PUNCT issue-2406 142 6 the the DET issue-2406 142 7 basic basic ADJ issue-2406 142 8 linear linear ADJ issue-2406 142 9 regression regression NOUN issue-2406 142 10 is be AUX issue-2406 142 11 to to PART issue-2406 142 12 predict predict VERB issue-2406 142 13 a a DET issue-2406 142 14 result result NOUN issue-2406 142 15 of of ADP issue-2406 142 16 dependent dependent ADJ issue-2406 142 17 variable variable NOUN issue-2406 142 18 from from ADP issue-2406 142 19 independent independent ADJ issue-2406 142 20 variable variable NOUN issue-2406 142 21 . . PUNCT issue-2406 143 1 on on ADP issue-2406 143 2 the the DET issue-2406 143 3 other other ADJ issue-2406 143 4 hand hand NOUN issue-2406 143 5 , , PUNCT issue-2406 143 6 multiple multiple ADJ issue-2406 143 7 linear linear ADJ issue-2406 143 8 regression regression NOUN issue-2406 143 9 analysis analysis NOUN issue-2406 143 10 predicts predict VERB issue-2406 143 11 a a DET issue-2406 143 12 dependent dependent ADJ issue-2406 143 13 variable variable NOUN issue-2406 143 14 from from ADP issue-2406 143 15 an an DET issue-2406 143 16 independent independent ADJ issue-2406 143 17 multivariable multivariable NOUN issue-2406 143 18 , , PUNCT issue-2406 143 19 which which PRON issue-2406 143 20 helps help VERB issue-2406 143 21 to to PART issue-2406 143 22 understand understand VERB issue-2406 143 23 the the DET issue-2406 143 24 relationship relationship NOUN issue-2406 143 25 of of ADP issue-2406 143 26 each each DET issue-2406 143 27 dimension dimension NOUN issue-2406 143 28 to to ADP issue-2406 143 29 the the DET issue-2406 143 30 main main ADJ issue-2406 143 31 variable variable NOUN issue-2406 143 32 , , PUNCT issue-2406 143 33 which which PRON issue-2406 143 34 is be AUX issue-2406 143 35 customer customer NOUN issue-2406 143 36 satisfaction satisfaction NOUN issue-2406 143 37 , , PUNCT issue-2406 143 38 and and CCONJ issue-2406 143 39 how how SCONJ issue-2406 143 40 it it PRON issue-2406 143 41 can can AUX issue-2406 143 42 be be AUX issue-2406 143 43 improved improve VERB issue-2406 143 44 . . PUNCT issue-2406 144 1 by by ADP issue-2406 144 2 understanding understand VERB issue-2406 144 3 the the DET issue-2406 144 4 relationships relationship NOUN issue-2406 144 5 and and CCONJ issue-2406 144 6 the the DET issue-2406 144 7 impact impact NOUN issue-2406 144 8 of of ADP issue-2406 144 9 the the DET issue-2406 144 10 variables variable NOUN issue-2406 144 11 , , PUNCT issue-2406 144 12 the the DET issue-2406 144 13 authors author NOUN issue-2406 144 14 will will AUX issue-2406 144 15 be be AUX issue-2406 144 16 able able ADJ issue-2406 144 17 to to PART issue-2406 144 18 create create VERB issue-2406 144 19 a a DET issue-2406 144 20 formula formula NOUN issue-2406 144 21 through through ADP issue-2406 144 22 the the DET issue-2406 144 23 visualisations visualisation NOUN issue-2406 144 24 , , PUNCT issue-2406 144 25 graphs graph NOUN issue-2406 144 26 and and CCONJ issue-2406 144 27 analyses analysis NOUN issue-2406 144 28 made make VERB issue-2406 144 29 with with ADP issue-2406 144 30 the the DET issue-2406 144 31 data datum NOUN issue-2406 144 32 collected collect VERB issue-2406 144 33 . . PUNCT issue-2406 145 1 this this DET issue-2406 145 2 formula formula NOUN issue-2406 145 3 will will AUX issue-2406 145 4 help help VERB issue-2406 145 5 the the DET issue-2406 145 6 organisations organisation NOUN issue-2406 145 7 to to PART issue-2406 145 8 have have VERB issue-2406 145 9 the the DET issue-2406 145 10 ability ability NOUN issue-2406 145 11 to to PART issue-2406 145 12 seek seek VERB issue-2406 145 13 the the DET issue-2406 145 14 best good ADJ issue-2406 145 15 method method NOUN issue-2406 145 16 for for ADP issue-2406 145 17 approaching approach VERB issue-2406 145 18 the the DET issue-2406 145 19 customer customer NOUN issue-2406 145 20 with with ADP issue-2406 145 21 top top ADJ issue-2406 145 22 customer customer NOUN issue-2406 145 23 satisfaction satisfaction NOUN issue-2406 145 24 score score NOUN issue-2406 145 25 . . PUNCT issue-2406 146 1 in in ADP issue-2406 146 2 addition addition NOUN issue-2406 146 3 , , PUNCT issue-2406 146 4 this this DET issue-2406 146 5 formula formula NOUN issue-2406 146 6 will will AUX issue-2406 146 7 demonstrate demonstrate VERB issue-2406 146 8 the the DET issue-2406 146 9 result result NOUN issue-2406 146 10 , , PUNCT issue-2406 146 11 namely namely ADV issue-2406 146 12 the the DET issue-2406 146 13 customer customer NOUN issue-2406 146 14 satisfaction satisfaction NOUN issue-2406 146 15 score score NOUN issue-2406 146 16 , , PUNCT issue-2406 146 17 and and CCONJ issue-2406 146 18 based base VERB issue-2406 146 19 on on ADP issue-2406 146 20 the the DET issue-2406 146 21 results result NOUN issue-2406 146 22 , , PUNCT issue-2406 146 23 the the DET issue-2406 146 24 organisation organisation NOUN issue-2406 146 25 will will AUX issue-2406 146 26 be be AUX issue-2406 146 27 able able ADJ issue-2406 146 28 to to PART issue-2406 146 29 modify modify VERB issue-2406 146 30 and and CCONJ issue-2406 146 31 improve improve VERB issue-2406 146 32 some some DET issue-2406 146 33 dimensions dimension NOUN issue-2406 146 34 to to PART issue-2406 146 35 achieve achieve VERB issue-2406 146 36 a a DET issue-2406 146 37 higher high ADJ issue-2406 146 38 level level NOUN issue-2406 146 39 of of ADP issue-2406 146 40 customer customer NOUN issue-2406 146 41 satisfaction satisfaction NOUN issue-2406 146 42 . . PUNCT issue-2406 147 1 the the DET issue-2406 147 2 authors author NOUN issue-2406 147 3 will will AUX issue-2406 147 4 use use VERB issue-2406 147 5 spss spss ADV issue-2406 147 6 to to PART issue-2406 147 7 analyse analyse VERB issue-2406 147 8 the the DET issue-2406 147 9 observation observation NOUN issue-2406 147 10 . . PUNCT issue-2406 148 1 in in ADP issue-2406 148 2 addition addition NOUN issue-2406 148 3 , , PUNCT issue-2406 148 4 the the DET issue-2406 148 5 authors author NOUN issue-2406 148 6 will will AUX issue-2406 148 7 focus focus VERB issue-2406 148 8 on on ADP issue-2406 148 9 the the DET issue-2406 148 10 multiple multiple ADJ issue-2406 148 11 linear linear ADJ issue-2406 148 12 regression regression NOUN issue-2406 148 13 method method NOUN issue-2406 148 14 as as ADP issue-2406 148 15 an an DET issue-2406 148 16 outcome outcome NOUN issue-2406 148 17 of of ADP issue-2406 148 18 this this DET issue-2406 148 19 study study NOUN issue-2406 148 20 to to PART issue-2406 148 21 understand understand VERB issue-2406 148 22 and and CCONJ issue-2406 148 23 evaluate evaluate VERB issue-2406 148 24 the the DET issue-2406 148 25 relationship relationship NOUN issue-2406 148 26 between between ADP issue-2406 148 27 the the DET issue-2406 148 28 independent independent ADJ issue-2406 148 29 variables variable NOUN issue-2406 148 30 and and CCONJ issue-2406 148 31 the the DET issue-2406 148 32 dependent dependent ADJ issue-2406 148 33 variable variable NOUN issue-2406 148 34 . . PUNCT issue-2406 149 1 the the DET issue-2406 149 2 following follow VERB issue-2406 149 3 variables variable NOUN issue-2406 149 4 will will AUX issue-2406 149 5 be be AUX issue-2406 149 6 analysed analyse VERB issue-2406 149 7 : : PUNCT issue-2406 149 8 first first ADJ issue-2406 149 9 call call NOUN issue-2406 149 10 , , PUNCT issue-2406 149 11 complex complex ADJ issue-2406 149 12 issue issue NOUN issue-2406 149 13 , , PUNCT issue-2406 149 14 live live ADJ issue-2406 149 15 agent agent NOUN issue-2406 149 16 , , PUNCT issue-2406 149 17 ticket ticket NOUN issue-2406 149 18 , , PUNCT issue-2406 149 19 and and CCONJ issue-2406 149 20 resolved resolve VERB issue-2406 149 21 issue issue NOUN issue-2406 149 22 , , PUNCT issue-2406 149 23 and and CCONJ issue-2406 149 24 the the DET issue-2406 149 25 main main ADJ issue-2406 149 26 factor factor NOUN issue-2406 149 27 influenced influence VERB issue-2406 149 28 by by ADP issue-2406 149 29 these these DET issue-2406 149 30 dimensions dimension NOUN issue-2406 149 31 will will AUX issue-2406 149 32 be be AUX issue-2406 149 33 the the DET issue-2406 149 34 customer customer NOUN issue-2406 149 35 satisfaction satisfaction NOUN issue-2406 149 36 baltic baltic PROPN issue-2406 149 37 journal journal PROPN issue-2406 149 38 of of ADP issue-2406 149 39 economic economic ADJ issue-2406 149 40 studies study NOUN issue-2406 149 41 6 6 NUM issue-2406 149 42 vol vol NOUN issue-2406 149 43 . . PUNCT issue-2406 150 1 10 10 NUM issue-2406 150 2 no no NOUN issue-2406 150 3 . . NOUN issue-2406 151 1 2 2 NUM issue-2406 151 2 , , PUNCT issue-2406 151 3 2024 2024 NUM issue-2406 151 4 score score NOUN issue-2406 151 5 for for ADP issue-2406 151 6 support support NOUN issue-2406 151 7 . . PUNCT issue-2406 152 1 the the DET issue-2406 152 2 method method NOUN issue-2406 152 3 will will AUX issue-2406 152 4 provide provide VERB issue-2406 152 5 the the DET issue-2406 152 6 results result NOUN issue-2406 152 7 of of ADP issue-2406 152 8 descriptive descriptive ADJ issue-2406 152 9 statistics statistic NOUN issue-2406 152 10 , , PUNCT issue-2406 152 11 correlations correlation NOUN issue-2406 152 12 , , PUNCT issue-2406 152 13 coefficients coefficient NOUN issue-2406 152 14 and and CCONJ issue-2406 152 15 linear linear ADJ issue-2406 152 16 regression regression NOUN issue-2406 152 17 indicators indicator NOUN issue-2406 152 18 . . PUNCT issue-2406 153 1 the the DET issue-2406 153 2 formula formula NOUN issue-2406 153 3 that that PRON issue-2406 153 4 will will AUX issue-2406 153 5 be be AUX issue-2406 153 6 focused focus VERB issue-2406 153 7 on on ADP issue-2406 153 8 to to PART issue-2406 153 9 estimate estimate VERB issue-2406 153 10 the the DET issue-2406 153 11 predicted predict VERB issue-2406 153 12 values value NOUN issue-2406 153 13 and and CCONJ issue-2406 153 14 relationships relationship NOUN issue-2406 153 15 using use VERB issue-2406 153 16 multiple multiple ADJ issue-2406 153 17 linear linear ADJ issue-2406 153 18 regression regression NOUN issue-2406 153 19 analysis analysis NOUN issue-2406 153 20 is be AUX issue-2406 153 21 as as SCONJ issue-2406 153 22 follows follow VERB issue-2406 153 23 : : PUNCT issue-2406 153 24 y y PROPN issue-2406 153 25 = = SYM issue-2406 153 26 b0+b1x1+b2x2+b3x3+b3x4 b0+b1x1+b2x2+b3x3+b3x4 PROPN issue-2406 153 27 . . PUNCT issue-2406 154 1 where where SCONJ issue-2406 154 2 y y PROPN issue-2406 154 3 represents represent VERB issue-2406 154 4 the the DET issue-2406 154 5 dependent dependent ADJ issue-2406 154 6 variable variable NOUN issue-2406 154 7 , , PUNCT issue-2406 154 8 i.e. i.e. X issue-2406 154 9 , , PUNCT issue-2406 154 10 satisfaction satisfaction NOUN issue-2406 154 11 . . PUNCT issue-2406 155 1 in in ADP issue-2406 155 2 addition addition NOUN issue-2406 155 3 , , PUNCT issue-2406 155 4 b0 b0 NOUN issue-2406 155 5 is be AUX issue-2406 155 6 a a DET issue-2406 155 7 constant constant ADJ issue-2406 155 8 that that PRON issue-2406 155 9 will will AUX issue-2406 155 10 be be AUX issue-2406 155 11 the the DET issue-2406 155 12 predicted predict VERB issue-2406 155 13 value value NOUN issue-2406 155 14 of of ADP issue-2406 155 15 satisfaction satisfaction NOUN issue-2406 155 16 , , PUNCT issue-2406 155 17 while while SCONJ issue-2406 155 18 b1 b1 NOUN issue-2406 155 19 , , PUNCT issue-2406 155 20 b2 b2 NOUN issue-2406 155 21 , , PUNCT issue-2406 155 22 b3 b3 PROPN issue-2406 155 23 and and CCONJ issue-2406 155 24 b4 b4 NOUN issue-2406 155 25 are be AUX issue-2406 155 26 unstandardised unstandardised ADJ issue-2406 155 27 coefficients coefficient NOUN issue-2406 155 28 and and CCONJ issue-2406 155 29 x1 x1 PROPN issue-2406 155 30 , , PUNCT issue-2406 155 31 x2 x2 PROPN issue-2406 155 32 , , PUNCT issue-2406 155 33 x3 x3 ADJ issue-2406 155 34 and and CCONJ issue-2406 155 35 x4 x4 PROPN issue-2406 155 36 are be AUX issue-2406 155 37 the the DET issue-2406 155 38 current current ADJ issue-2406 155 39 values value NOUN issue-2406 155 40 of of ADP issue-2406 155 41 each each DET issue-2406 155 42 variable variable NOUN issue-2406 155 43 . . PUNCT issue-2406 156 1 step step NOUN issue-2406 156 2 4 4 NUM issue-2406 156 3 – – PUNCT issue-2406 156 4 presentation presentation NOUN issue-2406 156 5 of of ADP issue-2406 156 6 financial financial ADJ issue-2406 156 7 startups startup NOUN issue-2406 156 8 . . PUNCT issue-2406 157 1 the the DET issue-2406 157 2 authors author NOUN issue-2406 157 3 conducted conduct VERB issue-2406 157 4 this this DET issue-2406 157 5 research research NOUN issue-2406 157 6 with with ADP issue-2406 157 7 the the DET issue-2406 157 8 help help NOUN issue-2406 157 9 of of ADP issue-2406 157 10 financial financial ADJ issue-2406 157 11 startups startup NOUN issue-2406 157 12 , , PUNCT issue-2406 157 13 which which PRON issue-2406 157 14 will will AUX issue-2406 157 15 be be AUX issue-2406 157 16 described describe VERB issue-2406 157 17 anonymously anonymously ADV issue-2406 157 18 due due ADP issue-2406 157 19 to to ADP issue-2406 157 20 the the DET issue-2406 157 21 confidentiality confidentiality NOUN issue-2406 157 22 of of ADP issue-2406 157 23 the the DET issue-2406 157 24 companies company NOUN issue-2406 157 25 . . PUNCT issue-2406 158 1 there there PRON issue-2406 158 2 are be VERB issue-2406 158 3 two two NUM issue-2406 158 4 companies company NOUN issue-2406 158 5 that that SCONJ issue-2406 158 6 the the DET issue-2406 158 7 authors author NOUN issue-2406 158 8 will will AUX issue-2406 158 9 use use VERB issue-2406 158 10 : : PUNCT issue-2406 158 11 company company NOUN issue-2406 158 12 a a PRON issue-2406 158 13 and and CCONJ issue-2406 158 14 company company NOUN issue-2406 158 15 b b NOUN issue-2406 158 16 , , PUNCT issue-2406 158 17 which which PRON issue-2406 158 18 will will AUX issue-2406 158 19 be be AUX issue-2406 158 20 combined combine VERB issue-2406 158 21 into into ADP issue-2406 158 22 one one NUM issue-2406 158 23 company company NOUN issue-2406 158 24 that that PRON issue-2406 158 25 will will AUX issue-2406 158 26 be be AUX issue-2406 158 27 used use VERB issue-2406 158 28 for for ADP issue-2406 158 29 analysis analysis NOUN issue-2406 158 30 , , PUNCT issue-2406 158 31 as as SCONJ issue-2406 158 32 both both DET issue-2406 158 33 companies company NOUN issue-2406 158 34 are be AUX issue-2406 158 35 in in ADP issue-2406 158 36 the the DET issue-2406 158 37 same same ADJ issue-2406 158 38 ecosystem ecosystem NOUN issue-2406 158 39 and and CCONJ issue-2406 158 40 operate operate VERB issue-2406 158 41 under under ADP issue-2406 158 42 the the DET issue-2406 158 43 same same ADJ issue-2406 158 44 company company NOUN issue-2406 158 45 . . PUNCT issue-2406 159 1 the the DET issue-2406 159 2 authors author NOUN issue-2406 159 3 will will AUX issue-2406 159 4 combine combine VERB issue-2406 159 5 the the DET issue-2406 159 6 two two NUM issue-2406 159 7 datasets dataset NOUN issue-2406 159 8 to to PART issue-2406 159 9 obtain obtain VERB issue-2406 159 10 more more ADJ issue-2406 159 11 data datum NOUN issue-2406 159 12 points point NOUN issue-2406 159 13 that that PRON issue-2406 159 14 will will AUX issue-2406 159 15 be be AUX issue-2406 159 16 used use VERB issue-2406 159 17 to to PART issue-2406 159 18 train train VERB issue-2406 159 19 the the DET issue-2406 159 20 model model NOUN issue-2406 159 21 and and CCONJ issue-2406 159 22 obtain obtain VERB issue-2406 159 23 more more ADV issue-2406 159 24 accurate accurate ADJ issue-2406 159 25 results result NOUN issue-2406 159 26 . . PUNCT issue-2406 160 1 company company VERB issue-2406 160 2 a a DET issue-2406 160 3 specialises specialise NOUN issue-2406 160 4 in in ADP issue-2406 160 5 e e NOUN issue-2406 160 6 - - NOUN issue-2406 160 7 money money NOUN issue-2406 160 8 and and CCONJ issue-2406 160 9 provides provide VERB issue-2406 160 10 services service NOUN issue-2406 160 11 to to ADP issue-2406 160 12 individual individual ADJ issue-2406 160 13 users user NOUN issue-2406 160 14 , , PUNCT issue-2406 160 15 including include VERB issue-2406 160 16 special special ADJ issue-2406 160 17 european european ADJ issue-2406 160 18 iban iban PROPN issue-2406 160 19 accounts account NOUN issue-2406 160 20 with with ADP issue-2406 160 21 sepa sepa NOUN issue-2406 160 22 and and CCONJ issue-2406 160 23 swift swift ADJ issue-2406 160 24 transfer transfer NOUN issue-2406 160 25 support support NOUN issue-2406 160 26 , , PUNCT issue-2406 160 27 visa visa NOUN issue-2406 160 28 debit debit NOUN issue-2406 160 29 cards card NOUN issue-2406 160 30 , , PUNCT issue-2406 160 31 and and CCONJ issue-2406 160 32 a a DET issue-2406 160 33 mobile mobile ADJ issue-2406 160 34 application application NOUN issue-2406 160 35 designed design VERB issue-2406 160 36 to to PART issue-2406 160 37 make make VERB issue-2406 160 38 their their PRON issue-2406 160 39 daily daily ADJ issue-2406 160 40 financial financial ADJ issue-2406 160 41 transactions transaction NOUN issue-2406 160 42 convenient convenient ADJ issue-2406 160 43 . . PUNCT issue-2406 161 1 in in ADP issue-2406 161 2 addition addition NOUN issue-2406 161 3 to to ADP issue-2406 161 4 personal personal ADJ issue-2406 161 5 accounts account NOUN issue-2406 161 6 , , PUNCT issue-2406 161 7 the the DET issue-2406 161 8 company company NOUN issue-2406 161 9 also also ADV issue-2406 161 10 provides provide VERB issue-2406 161 11 corporate corporate ADJ issue-2406 161 12 services service NOUN issue-2406 161 13 , , PUNCT issue-2406 161 14 offering offer VERB issue-2406 161 15 a a DET issue-2406 161 16 wide wide ADJ issue-2406 161 17 range range NOUN issue-2406 161 18 of of ADP issue-2406 161 19 solutions solution NOUN issue-2406 161 20 including include VERB issue-2406 161 21 swift swift ADJ issue-2406 161 22 and and CCONJ issue-2406 161 23 sepa sepa NOUN issue-2406 161 24 payments payment NOUN issue-2406 161 25 for for ADP issue-2406 161 26 market market NOUN issue-2406 161 27 players player NOUN issue-2406 161 28 in in ADP issue-2406 161 29 different different ADJ issue-2406 161 30 industries industry NOUN issue-2406 161 31 and and CCONJ issue-2406 161 32 geographical geographical ADJ issue-2406 161 33 locations location NOUN issue-2406 161 34 , , PUNCT issue-2406 161 35 as as ADV issue-2406 161 36 well well ADV issue-2406 161 37 as as ADP issue-2406 161 38 corporate corporate ADJ issue-2406 161 39 visa visa NOUN issue-2406 161 40 cards card NOUN issue-2406 161 41 . . PUNCT issue-2406 162 1 the the DET issue-2406 162 2 company company NOUN issue-2406 162 3 works work VERB issue-2406 162 4 with with ADP issue-2406 162 5 various various ADJ issue-2406 162 6 other other ADJ issue-2406 162 7 business business NOUN issue-2406 162 8 sectors sector NOUN issue-2406 162 9 and and CCONJ issue-2406 162 10 operates operate VERB issue-2406 162 11 globally globally ADV issue-2406 162 12 online online ADV issue-2406 162 13 as as SCONJ issue-2406 162 14 it it PRON issue-2406 162 15 is be AUX issue-2406 162 16 ubiquitous ubiquitous ADJ issue-2406 162 17 in in ADP issue-2406 162 18 most most ADJ issue-2406 162 19 countries country NOUN issue-2406 162 20 , , PUNCT issue-2406 162 21 enabling enable VERB issue-2406 162 22 customers customer NOUN issue-2406 162 23 to to PART issue-2406 162 24 have have VERB issue-2406 162 25 the the DET issue-2406 162 26 advantage advantage NOUN issue-2406 162 27 of of ADP issue-2406 162 28 using use VERB issue-2406 162 29 financial financial ADJ issue-2406 162 30 services service NOUN issue-2406 162 31 with with ADP issue-2406 162 32 live live ADJ issue-2406 162 33 chat chat NOUN issue-2406 162 34 assistance assistance NOUN issue-2406 162 35 on on ADP issue-2406 162 36 a a DET issue-2406 162 37 real real ADJ issue-2406 162 38 - - PUNCT issue-2406 162 39 time time NOUN issue-2406 162 40 basis basis NOUN issue-2406 162 41 on on ADP issue-2406 162 42 a a DET issue-2406 162 43 24/7 24/7 NUM issue-2406 162 44 basis basis NOUN issue-2406 162 45 . . PUNCT issue-2406 163 1 furthermore furthermore ADV issue-2406 163 2 , , PUNCT issue-2406 163 3 company company NOUN issue-2406 163 4 b b PROPN issue-2406 163 5 specialises specialise VERB issue-2406 163 6 in in ADP issue-2406 163 7 the the DET issue-2406 163 8 financial financial ADJ issue-2406 163 9 cryptocurrency cryptocurrency NOUN issue-2406 163 10 industry industry NOUN issue-2406 163 11 , , PUNCT issue-2406 163 12 allowing allow VERB issue-2406 163 13 customers customer NOUN issue-2406 163 14 to to PART issue-2406 163 15 receive receive VERB issue-2406 163 16 , , PUNCT issue-2406 163 17 send send VERB issue-2406 163 18 , , PUNCT issue-2406 163 19 convert convert VERB issue-2406 163 20 and and CCONJ issue-2406 163 21 store store NOUN issue-2406 163 22 cryptocurrencies cryptocurrencie NOUN issue-2406 163 23 . . PUNCT issue-2406 164 1 in in ADP issue-2406 164 2 addition addition NOUN issue-2406 164 3 , , PUNCT issue-2406 164 4 the the DET issue-2406 164 5 company company NOUN issue-2406 164 6 also also ADV issue-2406 164 7 provides provide VERB issue-2406 164 8 a a DET issue-2406 164 9 dedicated dedicated ADJ issue-2406 164 10 iban iban NOUN issue-2406 164 11 for for ADP issue-2406 164 12 individual individual ADJ issue-2406 164 13 customers customer NOUN issue-2406 164 14 along along ADP issue-2406 164 15 with with ADP issue-2406 164 16 visa visa NOUN issue-2406 164 17 prepaid prepay VERB issue-2406 164 18 cards card NOUN issue-2406 164 19 , , PUNCT issue-2406 164 20 while while SCONJ issue-2406 164 21 offering offer VERB issue-2406 164 22 a a DET issue-2406 164 23 business business NOUN issue-2406 164 24 account account NOUN issue-2406 164 25 for for ADP issue-2406 164 26 businesses business NOUN issue-2406 164 27 with with ADP issue-2406 164 28 the the DET issue-2406 164 29 ability ability NOUN issue-2406 164 30 to to PART issue-2406 164 31 use use VERB issue-2406 164 32 more more ADJ issue-2406 164 33 than than ADP issue-2406 164 34 49 49 NUM issue-2406 164 35 cryptocurrencies cryptocurrencie NOUN issue-2406 164 36 as as ADV issue-2406 164 37 well well ADV issue-2406 164 38 as as ADP issue-2406 164 39 fiat fiat ADJ issue-2406 164 40 currencies currency NOUN issue-2406 164 41 such such ADJ issue-2406 164 42 as as ADP issue-2406 164 43 the the DET issue-2406 164 44 eur eur NOUN issue-2406 164 45 in in ADP issue-2406 164 46 the the DET issue-2406 164 47 account account NOUN issue-2406 164 48 . . PUNCT issue-2406 165 1 such such ADJ issue-2406 165 2 services service NOUN issue-2406 165 3 are be AUX issue-2406 165 4 in in ADP issue-2406 165 5 high high ADJ issue-2406 165 6 demand demand NOUN issue-2406 165 7 today today NOUN issue-2406 165 8 , , PUNCT issue-2406 165 9 and and CCONJ issue-2406 165 10 live live VERB issue-2406 165 11 chat chat NOUN issue-2406 165 12 is be AUX issue-2406 165 13 essential essential ADJ issue-2406 165 14 for for ADP issue-2406 165 15 the the DET issue-2406 165 16 customer customer NOUN issue-2406 165 17 's 's PART issue-2406 165 18 ease ease NOUN issue-2406 165 19 of of ADP issue-2406 165 20 doing do VERB issue-2406 165 21 business business NOUN issue-2406 165 22 , , PUNCT issue-2406 165 23 trust trust NOUN issue-2406 165 24 is be AUX issue-2406 165 25 crucial crucial ADJ issue-2406 165 26 when when SCONJ issue-2406 165 27 it it PRON issue-2406 165 28 comes come VERB issue-2406 165 29 to to ADP issue-2406 165 30 financial financial ADJ issue-2406 165 31 transactions transaction NOUN issue-2406 165 32 , , PUNCT issue-2406 165 33 and and CCONJ issue-2406 165 34 retention retention NOUN issue-2406 165 35 can can AUX issue-2406 165 36 be be AUX issue-2406 165 37 achieved achieve VERB issue-2406 165 38 when when SCONJ issue-2406 165 39 the the DET issue-2406 165 40 customer customer NOUN issue-2406 165 41 is be AUX issue-2406 165 42 satisfied satisfied ADJ issue-2406 165 43 with with ADP issue-2406 165 44 the the DET issue-2406 165 45 support support NOUN issue-2406 165 46 and and CCONJ issue-2406 165 47 smooth smooth ADJ issue-2406 165 48 operation operation NOUN issue-2406 165 49 of of ADP issue-2406 165 50 the the DET issue-2406 165 51 company company NOUN issue-2406 165 52 . . PUNCT issue-2406 166 1 furthermore furthermore ADV issue-2406 166 2 , , PUNCT issue-2406 166 3 both both DET issue-2406 166 4 companies company NOUN issue-2406 166 5 operate operate VERB issue-2406 166 6 within within ADP issue-2406 166 7 the the DET issue-2406 166 8 same same ADJ issue-2406 166 9 ecosystem ecosystem NOUN issue-2406 166 10 , , PUNCT issue-2406 166 11 as as SCONJ issue-2406 166 12 they they PRON issue-2406 166 13 both both PRON issue-2406 166 14 have have VERB issue-2406 166 15 the the DET issue-2406 166 16 same same ADJ issue-2406 166 17 live live ADJ issue-2406 166 18 chat chat NOUN issue-2406 166 19 services service NOUN issue-2406 166 20 and and CCONJ issue-2406 166 21 live live ADJ issue-2406 166 22 agents agent NOUN issue-2406 166 23 , , PUNCT issue-2406 166 24 just just ADV issue-2406 166 25 different different ADJ issue-2406 166 26 chatbots chatbot NOUN issue-2406 166 27 and and CCONJ issue-2406 166 28 services service NOUN issue-2406 166 29 . . PUNCT issue-2406 167 1 step step NOUN issue-2406 167 2 5 5 NUM issue-2406 167 3 – – PUNCT issue-2406 167 4 data datum NOUN issue-2406 167 5 collection collection NOUN issue-2406 167 6 . . PUNCT issue-2406 168 1 the the DET issue-2406 168 2 authors author NOUN issue-2406 168 3 extracted extract VERB issue-2406 168 4 statistics statistic NOUN issue-2406 168 5 from from ADP issue-2406 168 6 the the DET issue-2406 168 7 live live ADJ issue-2406 168 8 chat chat NOUN issue-2406 168 9 with with ADP issue-2406 168 10 the the DET issue-2406 168 11 following follow VERB issue-2406 168 12 dimensions dimension NOUN issue-2406 168 13 from from ADP issue-2406 168 14 companies company NOUN issue-2406 168 15 a a PRON issue-2406 168 16 and and CCONJ issue-2406 168 17 b b NOUN issue-2406 168 18 described describe VERB issue-2406 168 19 above above ADV issue-2406 168 20 . . PUNCT issue-2406 169 1 the the DET issue-2406 169 2 authors author NOUN issue-2406 169 3 will will AUX issue-2406 169 4 identify identify VERB issue-2406 169 5 the the DET issue-2406 169 6 dimensions dimension NOUN issue-2406 169 7 and and CCONJ issue-2406 169 8 variables variable NOUN issue-2406 169 9 for for SCONJ issue-2406 169 10 the the DET issue-2406 169 11 companies company NOUN issue-2406 169 12 to to PART issue-2406 169 13 help help VERB issue-2406 169 14 implement implement VERB issue-2406 169 15 them they PRON issue-2406 169 16 in in ADP issue-2406 169 17 the the DET issue-2406 169 18 analysis analysis NOUN issue-2406 169 19 and and CCONJ issue-2406 169 20 provide provide VERB issue-2406 169 21 estimates estimate NOUN issue-2406 169 22 and and CCONJ issue-2406 169 23 results result NOUN issue-2406 169 24 of of ADP issue-2406 169 25 the the DET issue-2406 169 26 regression regression NOUN issue-2406 169 27 method method NOUN issue-2406 169 28 through through ADP issue-2406 169 29 the the DET issue-2406 169 30 dependent dependent ADJ issue-2406 169 31 variable variable NOUN issue-2406 169 32 of of ADP issue-2406 169 33 customer customer NOUN issue-2406 169 34 satisfaction satisfaction NOUN issue-2406 169 35 . . PUNCT issue-2406 170 1 according accord VERB issue-2406 170 2 to to ADP issue-2406 170 3 kabir kabir PROPN issue-2406 170 4 & & CCONJ issue-2406 170 5 syed syed PROPN issue-2406 170 6 ( ( PUNCT issue-2406 170 7 2016 2016 NUM issue-2406 170 8 ) ) PUNCT issue-2406 170 9 , , PUNCT issue-2406 170 10 data datum NOUN issue-2406 170 11 collection collection NOUN issue-2406 170 12 is be AUX issue-2406 170 13 a a DET issue-2406 170 14 method method NOUN issue-2406 170 15 that that PRON issue-2406 170 16 enables enable VERB issue-2406 170 17 the the DET issue-2406 170 18 process process NOUN issue-2406 170 19 of of ADP issue-2406 170 20 accessing access VERB issue-2406 170 21 and and CCONJ issue-2406 170 22 collecting collect VERB issue-2406 170 23 data datum NOUN issue-2406 170 24 in in ADP issue-2406 170 25 a a DET issue-2406 170 26 way way NOUN issue-2406 170 27 that that PRON issue-2406 170 28 the the DET issue-2406 170 29 measurement measurement NOUN issue-2406 170 30 system system NOUN issue-2406 170 31 of of ADP issue-2406 170 32 the the DET issue-2406 170 33 collected collect VERB issue-2406 170 34 information information NOUN issue-2406 170 35 can can AUX issue-2406 170 36 provide provide VERB issue-2406 170 37 specific specific ADJ issue-2406 170 38 results result NOUN issue-2406 170 39 that that PRON issue-2406 170 40 are be AUX issue-2406 170 41 not not PART issue-2406 170 42 yet yet ADV issue-2406 170 43 expected expect VERB issue-2406 170 44 . . PUNCT issue-2406 171 1 the the DET issue-2406 171 2 authors author NOUN issue-2406 171 3 have have AUX issue-2406 171 4 used use VERB issue-2406 171 5 the the DET issue-2406 171 6 data datum NOUN issue-2406 171 7 collection collection NOUN issue-2406 171 8 method method NOUN issue-2406 171 9 through through ADP issue-2406 171 10 quantitative quantitative ADJ issue-2406 171 11 data datum NOUN issue-2406 171 12 that that PRON issue-2406 171 13 represents represent VERB issue-2406 171 14 the the DET issue-2406 171 15 numerical numerical ADJ issue-2406 171 16 of of ADP issue-2406 171 17 live live ADJ issue-2406 171 18 agents agent NOUN issue-2406 171 19 and and CCONJ issue-2406 171 20 chatbots chatbot NOUN issue-2406 171 21 combined combine VERB issue-2406 171 22 of of ADP issue-2406 171 23 the the DET issue-2406 171 24 variables variable NOUN issue-2406 171 25 that that PRON issue-2406 171 26 are be AUX issue-2406 171 27 total total ADJ issue-2406 171 28 chats chat NOUN issue-2406 171 29 , , PUNCT issue-2406 171 30 average average ADJ issue-2406 171 31 response response NOUN issue-2406 171 32 rate rate NOUN issue-2406 171 33 , , PUNCT issue-2406 171 34 transfer transfer NOUN issue-2406 171 35 to to ADP issue-2406 171 36 live live ADJ issue-2406 171 37 agent agent NOUN issue-2406 171 38 , , PUNCT issue-2406 171 39 ticket ticket NOUN issue-2406 171 40 creation creation NOUN issue-2406 171 41 . . PUNCT issue-2406 172 1 the the DET issue-2406 172 2 authors author NOUN issue-2406 172 3 have have AUX issue-2406 172 4 used use VERB issue-2406 172 5 the the DET issue-2406 172 6 observation observation NOUN issue-2406 172 7 method method NOUN issue-2406 172 8 to to PART issue-2406 172 9 extract extract VERB issue-2406 172 10 the the DET issue-2406 172 11 variables variable NOUN issue-2406 172 12 that that PRON issue-2406 172 13 were be AUX issue-2406 172 14 used use VERB issue-2406 172 15 to to PART issue-2406 172 16 extract extract VERB issue-2406 172 17 the the DET issue-2406 172 18 numbers number NOUN issue-2406 172 19 and and CCONJ issue-2406 172 20 were be AUX issue-2406 172 21 collected collect VERB issue-2406 172 22 during during ADP issue-2406 172 23 an an DET issue-2406 172 24 interval interval NOUN issue-2406 172 25 of of ADP issue-2406 172 26 time time NOUN issue-2406 172 27 . . PUNCT issue-2406 173 1 in in ADP issue-2406 173 2 addition addition NOUN issue-2406 173 3 , , PUNCT issue-2406 173 4 this this DET issue-2406 173 5 dataset dataset NOUN issue-2406 173 6 will will AUX issue-2406 173 7 be be AUX issue-2406 173 8 used use VERB issue-2406 173 9 to to PART issue-2406 173 10 analyse analyse VERB issue-2406 173 11 the the DET issue-2406 173 12 results result NOUN issue-2406 173 13 through through ADP issue-2406 173 14 multiple multiple ADJ issue-2406 173 15 linear linear ADJ issue-2406 173 16 regression regression NOUN issue-2406 173 17 analysis analysis NOUN issue-2406 173 18 using use VERB issue-2406 173 19 the the DET issue-2406 173 20 spss spss PROPN issue-2406 173 21 tool tool NOUN issue-2406 173 22 , , PUNCT issue-2406 173 23 which which PRON issue-2406 173 24 will will AUX issue-2406 173 25 help help VERB issue-2406 173 26 the the DET issue-2406 173 27 authors author NOUN issue-2406 173 28 to to PART issue-2406 173 29 understand understand VERB issue-2406 173 30 the the DET issue-2406 173 31 relationship relationship NOUN issue-2406 173 32 between between ADP issue-2406 173 33 these these DET issue-2406 173 34 variables variable NOUN issue-2406 173 35 . . PUNCT issue-2406 174 1 as as SCONJ issue-2406 174 2 previously previously ADV issue-2406 174 3 mentioned mention VERB issue-2406 174 4 , , PUNCT issue-2406 174 5 this this DET issue-2406 174 6 method method NOUN issue-2406 174 7 is be AUX issue-2406 174 8 important important ADJ issue-2406 174 9 for for ADP issue-2406 174 10 the the DET issue-2406 174 11 verification verification NOUN issue-2406 174 12 of of ADP issue-2406 174 13 the the DET issue-2406 174 14 variables variable NOUN issue-2406 174 15 that that PRON issue-2406 174 16 affect affect VERB issue-2406 174 17 customer customer NOUN issue-2406 174 18 satisfaction satisfaction NOUN issue-2406 174 19 in in ADP issue-2406 174 20 char char NOUN issue-2406 174 21 marketing marketing NOUN issue-2406 174 22 . . PUNCT issue-2406 175 1 the the DET issue-2406 175 2 authors author NOUN issue-2406 175 3 will will AUX issue-2406 175 4 use use VERB issue-2406 175 5 this this DET issue-2406 175 6 method method NOUN issue-2406 175 7 to to PART issue-2406 175 8 find find VERB issue-2406 175 9 the the DET issue-2406 175 10 dimensions dimension NOUN issue-2406 175 11 that that PRON issue-2406 175 12 will will AUX issue-2406 175 13 be be AUX issue-2406 175 14 used use VERB issue-2406 175 15 in in ADP issue-2406 175 16 the the DET issue-2406 175 17 survey survey NOUN issue-2406 175 18 as as ADV issue-2406 175 19 well well ADV issue-2406 175 20 as as ADP issue-2406 175 21 the the DET issue-2406 175 22 dimensions dimension NOUN issue-2406 175 23 that that PRON issue-2406 175 24 will will AUX issue-2406 175 25 be be AUX issue-2406 175 26 extracted extract VERB issue-2406 175 27 from from ADP issue-2406 175 28 the the DET issue-2406 175 29 financial financial ADJ issue-2406 175 30 startups startup NOUN issue-2406 175 31 in in ADP issue-2406 175 32 the the DET issue-2406 175 33 flow flow NOUN issue-2406 175 34 of of ADP issue-2406 175 35 customer customer NOUN issue-2406 175 36 chats chat NOUN issue-2406 175 37 . . PUNCT issue-2406 176 1 the the DET issue-2406 176 2 authors author NOUN issue-2406 176 3 will will AUX issue-2406 176 4 use use VERB issue-2406 176 5 econometric econometric ADJ issue-2406 176 6 modelling modelling NOUN issue-2406 176 7 in in ADP issue-2406 176 8 the the DET issue-2406 176 9 observation observation NOUN issue-2406 176 10 methodology methodology NOUN issue-2406 176 11 through through ADP issue-2406 176 12 the the DET issue-2406 176 13 analysis analysis NOUN issue-2406 176 14 of of ADP issue-2406 176 15 the the DET issue-2406 176 16 extracted extract VERB issue-2406 176 17 data datum NOUN issue-2406 176 18 with with ADP issue-2406 176 19 the the DET issue-2406 176 20 help help NOUN issue-2406 176 21 of of ADP issue-2406 176 22 multiple multiple ADJ issue-2406 176 23 linear linear ADJ issue-2406 176 24 regression regression NOUN issue-2406 176 25 analysis analysis NOUN issue-2406 176 26 . . PUNCT issue-2406 177 1 figure figure NOUN issue-2406 177 2 2 2 NUM issue-2406 177 3 shows show VERB issue-2406 177 4 a a DET issue-2406 177 5 flowchart flowchart NOUN issue-2406 177 6 of of ADP issue-2406 177 7 a a DET issue-2406 177 8 customer customer NOUN issue-2406 177 9 's 's PART issue-2406 177 10 chat chat NOUN issue-2406 177 11 journey journey NOUN issue-2406 177 12 , , PUNCT issue-2406 177 13 from from ADP issue-2406 177 14 the the DET issue-2406 177 15 moment moment NOUN issue-2406 177 16 the the DET issue-2406 177 17 customer customer NOUN issue-2406 177 18 contacts contact VERB issue-2406 177 19 the the DET issue-2406 177 20 support support NOUN issue-2406 177 21 team team NOUN issue-2406 177 22 to to ADP issue-2406 177 23 the the DET issue-2406 177 24 moment moment NOUN issue-2406 177 25 they they PRON issue-2406 177 26 leave leave VERB issue-2406 177 27 the the DET issue-2406 177 28 chat chat NOUN issue-2406 177 29 and and CCONJ issue-2406 177 30 have have VERB issue-2406 177 31 the the DET issue-2406 177 32 opportunity opportunity NOUN issue-2406 177 33 to to PART issue-2406 177 34 rate rate VERB issue-2406 177 35 it it PRON issue-2406 177 36 using use VERB issue-2406 177 37 a a DET issue-2406 177 38 chatbot chatbot NOUN issue-2406 177 39 or or CCONJ issue-2406 177 40 live live ADJ issue-2406 177 41 agent agent NOUN issue-2406 177 42 . . PUNCT issue-2406 178 1 the the DET issue-2406 178 2 customer customer NOUN issue-2406 178 3 goes go VERB issue-2406 178 4 through through ADP issue-2406 178 5 two two NUM issue-2406 178 6 processes process NOUN issue-2406 178 7 : : PUNCT issue-2406 178 8 first first ADV issue-2406 178 9 , , PUNCT issue-2406 178 10 the the DET issue-2406 178 11 chatbot chatbot NOUN issue-2406 178 12 greets greet VERB issue-2406 178 13 the the DET issue-2406 178 14 customer customer NOUN issue-2406 178 15 with with ADP issue-2406 178 16 a a DET issue-2406 178 17 question question NOUN issue-2406 178 18 like like ADP issue-2406 178 19 " " PUNCT issue-2406 178 20 how how SCONJ issue-2406 178 21 can can AUX issue-2406 178 22 i i PRON issue-2406 178 23 help help VERB issue-2406 178 24 you you PRON issue-2406 178 25 ? ? PUNCT issue-2406 178 26 " " PUNCT issue-2406 178 27 or or CCONJ issue-2406 178 28 similar similar ADJ issue-2406 178 29 , , PUNCT issue-2406 178 30 and and CCONJ issue-2406 178 31 then then ADV issue-2406 178 32 the the DET issue-2406 178 33 customer customer NOUN issue-2406 178 34 can can AUX issue-2406 178 35 ask ask VERB issue-2406 178 36 either either CCONJ issue-2406 178 37 a a DET issue-2406 178 38 general general ADJ issue-2406 178 39 question question NOUN issue-2406 178 40 or or CCONJ issue-2406 178 41 a a DET issue-2406 178 42 complex complex ADJ issue-2406 178 43 question question NOUN issue-2406 178 44 that that SCONJ issue-2406 178 45 the the DET issue-2406 178 46 chatbot chatbot NOUN issue-2406 178 47 does do AUX issue-2406 178 48 not not PART issue-2406 178 49 understand understand VERB issue-2406 178 50 . . PUNCT issue-2406 179 1 the the DET issue-2406 179 2 chatbot chatbot NOUN issue-2406 179 3 answers answer VERB issue-2406 179 4 the the DET issue-2406 179 5 general general ADJ issue-2406 179 6 question question NOUN issue-2406 179 7 and and CCONJ issue-2406 179 8 asks ask VERB issue-2406 179 9 the the DET issue-2406 179 10 customer customer NOUN issue-2406 179 11 if if SCONJ issue-2406 179 12 there there PRON issue-2406 179 13 are be VERB issue-2406 179 14 any any DET issue-2406 179 15 other other ADJ issue-2406 179 16 questions question NOUN issue-2406 179 17 it it PRON issue-2406 179 18 can can AUX issue-2406 179 19 help help VERB issue-2406 179 20 with with ADP issue-2406 179 21 , , PUNCT issue-2406 179 22 after after ADP issue-2406 179 23 which which PRON issue-2406 179 24 the the DET issue-2406 179 25 customer customer NOUN issue-2406 179 26 has have VERB issue-2406 179 27 two two NUM issue-2406 179 28 options option NOUN issue-2406 179 29 : : PUNCT issue-2406 179 30 ask ask VERB issue-2406 179 31 a a DET issue-2406 179 32 question question NOUN issue-2406 179 33 or or CCONJ issue-2406 179 34 leave leave VERB issue-2406 179 35 the the DET issue-2406 179 36 chat chat NOUN issue-2406 179 37 with with ADP issue-2406 179 38 the the DET issue-2406 179 39 option option NOUN issue-2406 179 40 to to PART issue-2406 179 41 rate rate VERB issue-2406 179 42 it it PRON issue-2406 179 43 , , PUNCT issue-2406 179 44 if if SCONJ issue-2406 179 45 the the DET issue-2406 179 46 customer customer NOUN issue-2406 179 47 has have VERB issue-2406 179 48 more more ADJ issue-2406 179 49 questions question NOUN issue-2406 179 50 , , PUNCT issue-2406 179 51 the the DET issue-2406 179 52 process process NOUN issue-2406 179 53 will will AUX issue-2406 179 54 return return VERB issue-2406 179 55 to to ADP issue-2406 179 56 greeting greet VERB issue-2406 179 57 the the DET issue-2406 179 58 chatbot chatbot NOUN issue-2406 179 59 with with ADP issue-2406 179 60 a a DET issue-2406 179 61 similar similar ADJ issue-2406 179 62 phrase phrase NOUN issue-2406 179 63 to to PART issue-2406 179 64 ask ask VERB issue-2406 179 65 what what PRON issue-2406 179 66 question question NOUN issue-2406 179 67 the the DET issue-2406 179 68 chatbot chatbot NOUN issue-2406 179 69 can can AUX issue-2406 179 70 help help VERB issue-2406 179 71 with with ADP issue-2406 179 72 . . PUNCT issue-2406 180 1 on on ADP issue-2406 180 2 the the DET issue-2406 180 3 other other ADJ issue-2406 180 4 hand hand NOUN issue-2406 180 5 , , PUNCT issue-2406 180 6 if if SCONJ issue-2406 180 7 the the DET issue-2406 180 8 customer customer NOUN issue-2406 180 9 had have VERB issue-2406 180 10 a a DET issue-2406 180 11 complex complex ADJ issue-2406 180 12 question question NOUN issue-2406 180 13 , , PUNCT issue-2406 180 14 then then ADV issue-2406 180 15 the the DET issue-2406 180 16 chatbot chatbot NOUN issue-2406 180 17 will will AUX issue-2406 180 18 suggest suggest VERB issue-2406 180 19 that that SCONJ issue-2406 180 20 the the DET issue-2406 180 21 customer customer NOUN issue-2406 180 22 be be AUX issue-2406 180 23 transferred transfer VERB issue-2406 180 24 to to ADP issue-2406 180 25 a a DET issue-2406 180 26 live live ADJ issue-2406 180 27 chat chat NOUN issue-2406 180 28 , , PUNCT issue-2406 180 29 giving give VERB issue-2406 180 30 the the DET issue-2406 180 31 customer customer NOUN issue-2406 180 32 the the DET issue-2406 180 33 option option NOUN issue-2406 180 34 to to PART issue-2406 180 35 choose choose VERB issue-2406 180 36 whether whether SCONJ issue-2406 180 37 or or CCONJ issue-2406 180 38 not not PART issue-2406 180 39 to to PART issue-2406 180 40 be be AUX issue-2406 180 41 transferred transfer VERB issue-2406 180 42 ; ; PUNCT issue-2406 180 43 if if SCONJ issue-2406 180 44 the the DET issue-2406 180 45 customer customer NOUN issue-2406 180 46 does do AUX issue-2406 180 47 not not PART issue-2406 180 48 want want VERB issue-2406 180 49 to to PART issue-2406 180 50 be be AUX issue-2406 180 51 transferred transfer VERB issue-2406 180 52 , , PUNCT issue-2406 180 53 then then ADV issue-2406 180 54 the the DET issue-2406 180 55 chatbot chatbot NOUN issue-2406 180 56 will will AUX issue-2406 180 57 ask ask VERB issue-2406 180 58 for for ADP issue-2406 180 59 further further ADJ issue-2406 180 60 clarification clarification NOUN issue-2406 180 61 of of ADP issue-2406 180 62 the the DET issue-2406 180 63 question question NOUN issue-2406 180 64 asked ask VERB issue-2406 180 65 ; ; PUNCT issue-2406 180 66 if if SCONJ issue-2406 180 67 the the DET issue-2406 180 68 chatbot chatbot NOUN issue-2406 180 69 understands understand VERB issue-2406 180 70 the the DET issue-2406 180 71 second second ADJ issue-2406 180 72 time time NOUN issue-2406 180 73 , , PUNCT issue-2406 180 74 then then ADV issue-2406 180 75 the the DET issue-2406 180 76 answer answer NOUN issue-2406 180 77 will will AUX issue-2406 180 78 be be AUX issue-2406 180 79 provided provide VERB issue-2406 180 80 , , PUNCT issue-2406 180 81 along along ADP issue-2406 180 82 with with ADP issue-2406 180 83 going go VERB issue-2406 180 84 back back ADV issue-2406 180 85 to to ADP issue-2406 180 86 the the DET issue-2406 180 87 questioning questioning NOUN issue-2406 180 88 step step NOUN issue-2406 180 89 if if SCONJ issue-2406 180 90 further further ADJ issue-2406 180 91 questions question NOUN issue-2406 180 92 are be AUX issue-2406 180 93 raised raise VERB issue-2406 180 94 . . PUNCT issue-2406 181 1 however however ADV issue-2406 181 2 , , PUNCT issue-2406 181 3 if if SCONJ issue-2406 181 4 the the DET issue-2406 181 5 baltic baltic ADJ issue-2406 181 6 journal journal PROPN issue-2406 181 7 of of ADP issue-2406 181 8 economic economic ADJ issue-2406 181 9 studies study NOUN issue-2406 181 10 7 7 NUM issue-2406 181 11 vol vol NOUN issue-2406 181 12 . . PUNCT issue-2406 181 13 10 10 NUM issue-2406 181 14 no no NOUN issue-2406 181 15 . . NOUN issue-2406 181 16 2 2 NUM issue-2406 181 17 , , PUNCT issue-2406 181 18 2024 2024 NUM issue-2406 181 19 customer customer NOUN issue-2406 181 20 wants want VERB issue-2406 181 21 to to PART issue-2406 181 22 be be AUX issue-2406 181 23 transferred transfer VERB issue-2406 181 24 to to ADP issue-2406 181 25 a a DET issue-2406 181 26 live live ADJ issue-2406 181 27 agent agent NOUN issue-2406 181 28 , , PUNCT issue-2406 181 29 there there PRON issue-2406 181 30 are be VERB issue-2406 181 31 two two NUM issue-2406 181 32 options option NOUN issue-2406 181 33 : : PUNCT issue-2406 181 34 if if SCONJ issue-2406 181 35 the the DET issue-2406 181 36 live live ADJ issue-2406 181 37 agent agent NOUN issue-2406 181 38 is be AUX issue-2406 181 39 not not PART issue-2406 181 40 available available ADJ issue-2406 181 41 , , PUNCT issue-2406 181 42 the the DET issue-2406 181 43 chatbot chatbot NOUN issue-2406 181 44 asks ask VERB issue-2406 181 45 the the DET issue-2406 181 46 customer customer NOUN issue-2406 181 47 to to PART issue-2406 181 48 contact contact VERB issue-2406 181 49 them they PRON issue-2406 181 50 by by ADP issue-2406 181 51 email email NOUN issue-2406 181 52 . . PUNCT issue-2406 182 1 if if SCONJ issue-2406 182 2 the the DET issue-2406 182 3 transfer transfer NOUN issue-2406 182 4 was be AUX issue-2406 182 5 successful successful ADJ issue-2406 182 6 , , PUNCT issue-2406 182 7 the the DET issue-2406 182 8 live live ADJ issue-2406 182 9 agent agent NOUN issue-2406 182 10 greets greet VERB issue-2406 182 11 the the DET issue-2406 182 12 customer customer NOUN issue-2406 182 13 , , PUNCT issue-2406 182 14 and and CCONJ issue-2406 182 15 if if SCONJ issue-2406 182 16 the the DET issue-2406 182 17 case case NOUN issue-2406 182 18 can can AUX issue-2406 182 19 be be AUX issue-2406 182 20 resolved resolve VERB issue-2406 182 21 in in ADP issue-2406 182 22 the the DET issue-2406 182 23 chat chat NOUN issue-2406 182 24 , , PUNCT issue-2406 182 25 the the DET issue-2406 182 26 live live ADJ issue-2406 182 27 agent agent NOUN issue-2406 182 28 ensures ensure VERB issue-2406 182 29 that that SCONJ issue-2406 182 30 no no DET issue-2406 182 31 additional additional ADJ issue-2406 182 32 questions question NOUN issue-2406 182 33 are be AUX issue-2406 182 34 asked ask VERB issue-2406 182 35 of of ADP issue-2406 182 36 the the DET issue-2406 182 37 customer customer NOUN issue-2406 182 38 and and CCONJ issue-2406 182 39 that that SCONJ issue-2406 182 40 the the DET issue-2406 182 41 customer customer NOUN issue-2406 182 42 exits exit VERB issue-2406 182 43 the the DET issue-2406 182 44 chat chat NOUN issue-2406 182 45 . . PUNCT issue-2406 183 1 nevertheless nevertheless ADV issue-2406 183 2 , , PUNCT issue-2406 183 3 if if SCONJ issue-2406 183 4 the the DET issue-2406 183 5 issue issue NOUN issue-2406 183 6 can can AUX issue-2406 183 7 not not PART issue-2406 183 8 be be AUX issue-2406 183 9 resolved resolve VERB issue-2406 183 10 , , PUNCT issue-2406 183 11 the the DET issue-2406 183 12 operator operator NOUN issue-2406 183 13 creates create VERB issue-2406 183 14 a a DET issue-2406 183 15 ticket ticket NOUN issue-2406 183 16 to to PART issue-2406 183 17 forward forward VERB issue-2406 183 18 the the DET issue-2406 183 19 case case NOUN issue-2406 183 20 to to ADP issue-2406 183 21 another another DET issue-2406 183 22 department department NOUN issue-2406 183 23 and and CCONJ issue-2406 183 24 then then ADV issue-2406 183 25 ensures ensure VERB issue-2406 183 26 that that SCONJ issue-2406 183 27 no no DET issue-2406 183 28 further further ADJ issue-2406 183 29 questions question NOUN issue-2406 183 30 arise arise VERB issue-2406 183 31 . . PUNCT issue-2406 184 1 in in ADP issue-2406 184 2 the the DET issue-2406 184 3 end end NOUN issue-2406 184 4 , , PUNCT issue-2406 184 5 the the DET issue-2406 184 6 customer customer NOUN issue-2406 184 7 has have VERB issue-2406 184 8 the the DET issue-2406 184 9 opportunity opportunity NOUN issue-2406 184 10 to to PART issue-2406 184 11 rate rate VERB issue-2406 184 12 the the DET issue-2406 184 13 chat chat NOUN issue-2406 184 14 as as ADP issue-2406 184 15 either either CCONJ issue-2406 184 16 " " PUNCT issue-2406 184 17 good good ADJ issue-2406 184 18 " " PUNCT issue-2406 184 19 or or CCONJ issue-2406 184 20 " " PUNCT issue-2406 184 21 bad bad ADJ issue-2406 184 22 " " PUNCT issue-2406 184 23 , , PUNCT issue-2406 184 24 which which PRON issue-2406 184 25 will will AUX issue-2406 184 26 affect affect VERB issue-2406 184 27 the the DET issue-2406 184 28 performance performance NOUN issue-2406 184 29 of of ADP issue-2406 184 30 the the DET issue-2406 184 31 chat chat NOUN issue-2406 184 32 , , PUNCT issue-2406 184 33 either either CCONJ issue-2406 184 34 achieving achieve VERB issue-2406 184 35 customer customer NOUN issue-2406 184 36 satisfaction satisfaction NOUN issue-2406 184 37 or or CCONJ issue-2406 184 38 not not PART issue-2406 184 39 . . PUNCT issue-2406 185 1 from from ADP issue-2406 185 2 the the DET issue-2406 185 3 flowchart flowchart NOUN issue-2406 185 4 , , PUNCT issue-2406 185 5 the the DET issue-2406 185 6 authors author NOUN issue-2406 185 7 have have AUX issue-2406 185 8 made make VERB issue-2406 185 9 the the DET issue-2406 185 10 table table NOUN issue-2406 185 11 2 2 NUM issue-2406 185 12 which which PRON issue-2406 185 13 presents present VERB issue-2406 185 14 the the DET issue-2406 185 15 variables variable NOUN issue-2406 185 16 and and CCONJ issue-2406 185 17 dimensions dimension NOUN issue-2406 185 18 that that PRON issue-2406 185 19 will will AUX issue-2406 185 20 be be AUX issue-2406 185 21 analysed analyse VERB issue-2406 185 22 throughout throughout ADP issue-2406 185 23 this this DET issue-2406 185 24 research research NOUN issue-2406 185 25 in in ADP issue-2406 185 26 the the DET issue-2406 185 27 context context NOUN issue-2406 185 28 of of ADP issue-2406 185 29 customer customer NOUN issue-2406 185 30 support support NOUN issue-2406 185 31 satisfaction satisfaction NOUN issue-2406 185 32 . . PUNCT issue-2406 186 1 table table NOUN issue-2406 186 2 1 1 NUM issue-2406 186 3 shows show VERB issue-2406 186 4 5 5 NUM issue-2406 186 5 variables variable NOUN issue-2406 186 6 that that SCONJ issue-2406 186 7 each each DET issue-2406 186 8 influence influence NOUN issue-2406 186 9 customer customer NOUN issue-2406 186 10 satisfaction satisfaction NOUN issue-2406 186 11 along along ADP issue-2406 186 12 the the DET issue-2406 186 13 customer customer NOUN issue-2406 186 14 's 's PART issue-2406 186 15 chat chat NOUN issue-2406 186 16 interaction interaction NOUN issue-2406 186 17 journey journey NOUN issue-2406 186 18 in in ADP issue-2406 186 19 chat chat NOUN issue-2406 186 20 marketing marketing NOUN issue-2406 186 21 . . PUNCT issue-2406 187 1 the the DET issue-2406 187 2 variables variable NOUN issue-2406 187 3 are be AUX issue-2406 187 4 total total ADJ issue-2406 187 5 chats chat NOUN issue-2406 187 6 , , PUNCT issue-2406 187 7 average average ADJ issue-2406 187 8 response response NOUN issue-2406 187 9 rate rate NOUN issue-2406 187 10 , , PUNCT issue-2406 187 11 transfer transfer NOUN issue-2406 187 12 to to ADP issue-2406 187 13 live live ADJ issue-2406 187 14 agent agent NOUN issue-2406 187 15 , , PUNCT issue-2406 187 16 ticket ticket NOUN issue-2406 187 17 , , PUNCT issue-2406 187 18 average average ADJ issue-2406 187 19 chat chat NOUN issue-2406 187 20 duration duration NOUN issue-2406 187 21 and and CCONJ issue-2406 187 22 the the DET issue-2406 187 23 main main ADJ issue-2406 187 24 variable variable NOUN issue-2406 187 25 that that PRON issue-2406 187 26 is be AUX issue-2406 187 27 the the DET issue-2406 187 28 outcome outcome NOUN issue-2406 187 29 of of ADP issue-2406 187 30 the the DET issue-2406 187 31 process process NOUN issue-2406 187 32 is be AUX issue-2406 187 33 customer customer NOUN issue-2406 187 34 satisfaction satisfaction NOUN issue-2406 187 35 . . PUNCT issue-2406 188 1 total total ADJ issue-2406 188 2 number number NOUN issue-2406 188 3 of of ADP issue-2406 188 4 chats chat NOUN issue-2406 188 5 , , PUNCT issue-2406 188 6 which which PRON issue-2406 188 7 means mean VERB issue-2406 188 8 that that SCONJ issue-2406 188 9 the the DET issue-2406 188 10 live live ADJ issue-2406 188 11 agent agent NOUN issue-2406 188 12 handled handle VERB issue-2406 188 13 a a DET issue-2406 188 14 certain certain ADJ issue-2406 188 15 number number NOUN issue-2406 188 16 of of ADP issue-2406 188 17 chats chat NOUN issue-2406 188 18 in in ADP issue-2406 188 19 a a DET issue-2406 188 20 certain certain ADJ issue-2406 188 21 period period NOUN issue-2406 188 22 , , PUNCT issue-2406 188 23 this this DET issue-2406 188 24 variable variable NOUN issue-2406 188 25 demonstrates demonstrate VERB issue-2406 188 26 the the DET issue-2406 188 27 importance importance NOUN issue-2406 188 28 of of ADP issue-2406 188 29 being be AUX issue-2406 188 30 able able ADJ issue-2406 188 31 to to PART issue-2406 188 32 handle handle VERB issue-2406 188 33 a a DET issue-2406 188 34 certain certain ADJ issue-2406 188 35 number number NOUN issue-2406 188 36 of of ADP issue-2406 188 37 chats chat NOUN issue-2406 188 38 while while SCONJ issue-2406 188 39 achieving achieve VERB issue-2406 188 40 the the DET issue-2406 188 41 highest high ADJ issue-2406 188 42 level level NOUN issue-2406 188 43 of of ADP issue-2406 188 44 customer customer NOUN issue-2406 188 45 satisfaction satisfaction NOUN issue-2406 188 46 the the DET issue-2406 188 47 agent agent NOUN issue-2406 188 48 is be AUX issue-2406 188 49 capable capable ADJ issue-2406 188 50 of of ADP issue-2406 188 51 . . PUNCT issue-2406 189 1 average average ADJ issue-2406 189 2 response response NOUN issue-2406 189 3 rate rate NOUN issue-2406 189 4 , , PUNCT issue-2406 189 5 this this DET issue-2406 189 6 variable variable NOUN issue-2406 189 7 or or CCONJ issue-2406 189 8 measurement measurement NOUN issue-2406 189 9 demonstrates demonstrate VERB issue-2406 189 10 how how SCONJ issue-2406 189 11 quickly quickly ADV issue-2406 189 12 a a DET issue-2406 189 13 live live ADJ issue-2406 189 14 agent agent NOUN issue-2406 189 15 responds respond VERB issue-2406 189 16 to to ADP issue-2406 189 17 a a DET issue-2406 189 18 customer customer NOUN issue-2406 189 19 for for ADP issue-2406 189 20 each each DET issue-2406 189 21 message message NOUN issue-2406 189 22 . . PUNCT issue-2406 190 1 this this DET issue-2406 190 2 variable variable NOUN issue-2406 190 3 is be AUX issue-2406 190 4 often often ADV issue-2406 190 5 measured measure VERB issue-2406 190 6 in in ADP issue-2406 190 7 seconds second NOUN issue-2406 190 8 , , PUNCT issue-2406 190 9 as as SCONJ issue-2406 190 10 most most ADJ issue-2406 190 11 companies company NOUN issue-2406 190 12 have have VERB issue-2406 190 13 a a DET issue-2406 190 14 policy policy NOUN issue-2406 190 15 that that PRON issue-2406 190 16 each each DET issue-2406 190 17 response response NOUN issue-2406 190 18 should should AUX issue-2406 190 19 not not PART issue-2406 190 20 exceed exceed VERB issue-2406 190 21 60 60 NUM issue-2406 190 22 seconds second NOUN issue-2406 190 23 to to PART issue-2406 190 24 achieve achieve VERB issue-2406 190 25 maximum maximum ADJ issue-2406 190 26 satisfaction satisfaction NOUN issue-2406 190 27 during during ADP issue-2406 190 28 a a DET issue-2406 190 29 chat chat NOUN issue-2406 190 30 . . PUNCT issue-2406 191 1 on on ADP issue-2406 191 2 the the DET issue-2406 191 3 other other ADJ issue-2406 191 4 hand hand NOUN issue-2406 191 5 , , PUNCT issue-2406 191 6 this this DET issue-2406 191 7 dimension dimension NOUN issue-2406 191 8 only only ADV issue-2406 191 9 applies apply VERB issue-2406 191 10 to to PART issue-2406 191 11 live live VERB issue-2406 191 12 agents agent NOUN issue-2406 191 13 , , PUNCT issue-2406 191 14 as as SCONJ issue-2406 191 15 chatbots chatbot NOUN issue-2406 191 16 do do AUX issue-2406 191 17 n't not PART issue-2406 191 18 have have VERB issue-2406 191 19 a a DET issue-2406 191 20 response response NOUN issue-2406 191 21 rate rate NOUN issue-2406 191 22 metric metric ADJ issue-2406 191 23 because because SCONJ issue-2406 191 24 their their PRON issue-2406 191 25 responses response NOUN issue-2406 191 26 are be AUX issue-2406 191 27 almost almost ADV issue-2406 191 28 instantaneous instantaneous ADJ issue-2406 191 29 thanks thank NOUN issue-2406 191 30 to to ADP issue-2406 191 31 algorithms algorithm NOUN issue-2406 191 32 and and CCONJ issue-2406 191 33 artificial artificial ADJ issue-2406 191 34 intelligence intelligence NOUN issue-2406 191 35 . . PUNCT issue-2406 192 1 a a DET issue-2406 192 2 transfer transfer NOUN issue-2406 192 3 to to ADP issue-2406 192 4 a a DET issue-2406 192 5 live live ADJ issue-2406 192 6 agent agent NOUN issue-2406 192 7 prompting prompt VERB issue-2406 192 8 the the DET issue-2406 192 9 customer customer NOUN issue-2406 192 10 to to PART issue-2406 192 11 switch switch VERB issue-2406 192 12 to to ADP issue-2406 192 13 a a DET issue-2406 192 14 live live ADJ issue-2406 192 15 representative representative NOUN issue-2406 192 16 due due ADP issue-2406 192 17 to to ADP issue-2406 192 18 a a DET issue-2406 192 19 difficult difficult ADJ issue-2406 192 20 session session NOUN issue-2406 192 21 or or CCONJ issue-2406 192 22 situation situation NOUN issue-2406 192 23 that that SCONJ issue-2406 192 24 the the DET issue-2406 192 25 chatbot chatbot NOUN issue-2406 192 26 can can AUX issue-2406 192 27 not not PART issue-2406 192 28 answer answer VERB issue-2406 192 29 may may AUX issue-2406 192 30 be be AUX issue-2406 192 31 something something PRON issue-2406 192 32 special special ADJ issue-2406 192 33 about about ADP issue-2406 192 34 the the DET issue-2406 192 35 customer customer NOUN issue-2406 192 36 's 's PART issue-2406 192 37 account account NOUN issue-2406 192 38 , , PUNCT issue-2406 192 39 or or CCONJ issue-2406 192 40 it it PRON issue-2406 192 41 may may AUX issue-2406 192 42 be be AUX issue-2406 192 43 a a DET issue-2406 192 44 specific specific ADJ issue-2406 192 45 case case NOUN issue-2406 192 46 that that PRON issue-2406 192 47 was be AUX issue-2406 192 48 previously previously ADV issue-2406 192 49 handled handle VERB issue-2406 192 50 by by ADP issue-2406 192 51 a a DET issue-2406 192 52 human human ADJ issue-2406 192 53 representative representative ADJ issue-2406 192 54 agent agent NOUN issue-2406 192 55 . . PUNCT issue-2406 193 1 ticket ticket NOUN issue-2406 193 2 , , PUNCT issue-2406 193 3 this this DET issue-2406 193 4 variable variable NOUN issue-2406 193 5 shows show VERB issue-2406 193 6 that that SCONJ issue-2406 193 7 the the DET issue-2406 193 8 operator operator NOUN issue-2406 193 9 needed need VERB issue-2406 193 10 additional additional ADJ issue-2406 193 11 help help NOUN issue-2406 193 12 from from ADP issue-2406 193 13 other other ADJ issue-2406 193 14 departments department NOUN issue-2406 193 15 of of ADP issue-2406 193 16 the the DET issue-2406 193 17 company company NOUN issue-2406 193 18 or or CCONJ issue-2406 193 19 needed need VERB issue-2406 193 20 more more ADJ issue-2406 193 21 time time NOUN issue-2406 193 22 to to PART issue-2406 193 23 help help VERB issue-2406 193 24 the the DET issue-2406 193 25 customer customer NOUN issue-2406 193 26 solve solve VERB issue-2406 193 27 their their PRON issue-2406 193 28 issue issue NOUN issue-2406 193 29 and and CCONJ issue-2406 193 30 informed inform VERB issue-2406 193 31 the the DET issue-2406 193 32 customer customer NOUN issue-2406 193 33 that that PRON issue-2406 193 34 they they PRON issue-2406 193 35 could could AUX issue-2406 193 36 contact contact VERB issue-2406 193 37 them they PRON issue-2406 193 38 via via ADP issue-2406 193 39 email email NOUN issue-2406 193 40 . . PUNCT issue-2406 194 1 average average ADJ issue-2406 194 2 chat chat NOUN issue-2406 194 3 duration duration NOUN issue-2406 195 1 , , PUNCT issue-2406 195 2 the the DET issue-2406 195 3 variable variable NOUN issue-2406 195 4 shows show VERB issue-2406 195 5 the the DET issue-2406 195 6 average average ADJ issue-2406 195 7 duration duration NOUN issue-2406 195 8 of of ADP issue-2406 195 9 each each DET issue-2406 195 10 chat chat NOUN issue-2406 195 11 , , PUNCT issue-2406 195 12 as as SCONJ issue-2406 195 13 customers customer NOUN issue-2406 195 14 may may AUX issue-2406 195 15 have have VERB issue-2406 195 16 the the DET issue-2406 195 17 impression impression NOUN issue-2406 195 18 that that SCONJ issue-2406 195 19 the the PRON issue-2406 195 20 longer long ADJ issue-2406 195 21 the the DET issue-2406 195 22 chat chat PROPN issue-2406 195 23 , , PUNCT issue-2406 195 24 the the PRON issue-2406 195 25 less less ADV issue-2406 195 26 satisfied satisfied ADJ issue-2406 195 27 they they PRON issue-2406 195 28 are be AUX issue-2406 195 29 , , PUNCT issue-2406 195 30 while while SCONJ issue-2406 195 31 others other NOUN issue-2406 195 32 may may AUX issue-2406 195 33 have have VERB issue-2406 195 34 a a DET issue-2406 195 35 different different ADJ issue-2406 195 36 opinion opinion NOUN issue-2406 195 37 and and CCONJ issue-2406 195 38 would would AUX issue-2406 195 39 like like VERB issue-2406 195 40 to to PART issue-2406 195 41 chat chat VERB issue-2406 195 42 longer long ADV issue-2406 195 43 to to PART issue-2406 195 44 understand understand VERB issue-2406 195 45 the the DET issue-2406 195 46 services service NOUN issue-2406 195 47 or or CCONJ issue-2406 195 48 products product NOUN issue-2406 195 49 offered offer VERB issue-2406 195 50 , , PUNCT issue-2406 195 51 having have VERB issue-2406 195 52 numerous numerous ADJ issue-2406 195 53 questions question NOUN issue-2406 195 54 in in ADP issue-2406 195 55 mind mind NOUN issue-2406 195 56 . . PUNCT issue-2406 196 1 all all PRON issue-2406 196 2 of of ADP issue-2406 196 3 these these DET issue-2406 196 4 dimensions dimension NOUN issue-2406 196 5 influence influence VERB issue-2406 196 6 one one NUM issue-2406 196 7 main main ADJ issue-2406 196 8 figure figure NOUN issue-2406 196 9 2 2 NUM issue-2406 196 10 . . X issue-2406 196 11 customer customer NOUN issue-2406 196 12 journey journey NOUN issue-2406 196 13 map map NOUN issue-2406 196 14 note note NOUN issue-2406 196 15 : : PUNCT issue-2406 196 16 the the DET issue-2406 196 17 figure figure NOUN issue-2406 196 18 was be AUX issue-2406 196 19 created create VERB issue-2406 196 20 by by ADP issue-2406 196 21 the the DET issue-2406 196 22 authors author NOUN issue-2406 196 23 based base VERB issue-2406 196 24 on on ADP issue-2406 196 25 observations observation NOUN issue-2406 196 26 of of ADP issue-2406 196 27 interaction interaction NOUN issue-2406 196 28 in in ADP issue-2406 196 29 the the DET issue-2406 196 30 chat chat PROPN issue-2406 196 31 room room NOUN issue-2406 196 32 baltic baltic PROPN issue-2406 196 33 journal journal PROPN issue-2406 196 34 of of ADP issue-2406 196 35 economic economic ADJ issue-2406 196 36 studies study NOUN issue-2406 196 37 8 8 NUM issue-2406 196 38 vol vol NOUN issue-2406 196 39 . . PUNCT issue-2406 197 1 10 10 NUM issue-2406 198 1 no no NOUN issue-2406 198 2 . . NOUN issue-2406 199 1 2 2 NUM issue-2406 199 2 , , PUNCT issue-2406 199 3 2024 2024 NUM issue-2406 199 4 factor factor NOUN issue-2406 199 5 , , PUNCT issue-2406 199 6 which which PRON issue-2406 199 7 is be AUX issue-2406 199 8 the the DET issue-2406 199 9 customer customer NOUN issue-2406 199 10 support support NOUN issue-2406 199 11 satisfaction satisfaction NOUN issue-2406 199 12 score score NOUN issue-2406 199 13 , , PUNCT issue-2406 199 14 and and CCONJ issue-2406 199 15 with with ADP issue-2406 199 16 this this DET issue-2406 199 17 observation observation NOUN issue-2406 199 18 method method NOUN issue-2406 199 19 , , PUNCT issue-2406 199 20 the the DET issue-2406 199 21 authors author NOUN issue-2406 199 22 will will AUX issue-2406 199 23 derive derive VERB issue-2406 199 24 a a DET issue-2406 199 25 formula formula NOUN issue-2406 199 26 using use VERB issue-2406 199 27 spss spss PROPN issue-2406 199 28 , , PUNCT issue-2406 199 29 presenting present VERB issue-2406 199 30 the the DET issue-2406 199 31 impact impact NOUN issue-2406 199 32 in in ADP issue-2406 199 33 a a DET issue-2406 199 34 multiple multiple ADJ issue-2406 199 35 linear linear ADJ issue-2406 199 36 regression regression NOUN issue-2406 199 37 graph graph NOUN issue-2406 199 38 , , PUNCT issue-2406 199 39 demonstrating demonstrate VERB issue-2406 199 40 the the DET issue-2406 199 41 impact impact NOUN issue-2406 199 42 of of ADP issue-2406 199 43 each each DET issue-2406 199 44 dimension dimension NOUN issue-2406 199 45 on on ADP issue-2406 199 46 customer customer NOUN issue-2406 199 47 support support NOUN issue-2406 199 48 satisfaction satisfaction NOUN issue-2406 199 49 and and CCONJ issue-2406 199 50 how how SCONJ issue-2406 199 51 the the DET issue-2406 199 52 end end NOUN issue-2406 199 53 result result NOUN issue-2406 199 54 can can AUX issue-2406 199 55 be be AUX issue-2406 199 56 improved improve VERB issue-2406 199 57 according accord VERB issue-2406 199 58 to to ADP issue-2406 199 59 the the DET issue-2406 199 60 formulated formulated ADJ issue-2406 199 61 formula formula NOUN issue-2406 199 62 . . PUNCT issue-2406 200 1 4 4 X issue-2406 200 2 . . X issue-2406 200 3 research research NOUN issue-2406 200 4 results result VERB issue-2406 200 5 analysis analysis NOUN issue-2406 200 6 survey survey NOUN issue-2406 200 7 analysis analysis NOUN issue-2406 200 8 . . PUNCT issue-2406 201 1 the the DET issue-2406 201 2 survey survey NOUN issue-2406 201 3 was be AUX issue-2406 201 4 conducted conduct VERB issue-2406 201 5 using use VERB issue-2406 201 6 a a DET issue-2406 201 7 set set NOUN issue-2406 201 8 of of ADP issue-2406 201 9 questions question NOUN issue-2406 201 10 , , PUNCT issue-2406 201 11 and and CCONJ issue-2406 201 12 the the DET issue-2406 201 13 authors author NOUN issue-2406 201 14 collected collect VERB issue-2406 201 15 379 379 NUM issue-2406 201 16 respondents respondent NOUN issue-2406 201 17 , , PUNCT issue-2406 201 18 focusing focus VERB issue-2406 201 19 on on ADP issue-2406 201 20 former former ADJ issue-2406 201 21 and and CCONJ issue-2406 201 22 existing exist VERB issue-2406 201 23 customers customer NOUN issue-2406 201 24 who who PRON issue-2406 201 25 have have AUX issue-2406 201 26 used use VERB issue-2406 201 27 chat chat NOUN issue-2406 201 28 services service NOUN issue-2406 201 29 in in ADP issue-2406 201 30 financial financial ADJ issue-2406 201 31 startups startup NOUN issue-2406 201 32 . . PUNCT issue-2406 202 1 in in ADP issue-2406 202 2 addition addition NOUN issue-2406 202 3 , , PUNCT issue-2406 202 4 the the DET issue-2406 202 5 authors author NOUN issue-2406 202 6 used use VERB issue-2406 202 7 a a DET issue-2406 202 8 7 7 NUM issue-2406 202 9 - - PUNCT issue-2406 202 10 point point NOUN issue-2406 202 11 likert likert ADJ issue-2406 202 12 scale scale NOUN issue-2406 202 13 , , PUNCT issue-2406 202 14 where where SCONJ issue-2406 202 15 1 1 X issue-2406 202 16 = = SYM issue-2406 202 17 very very ADV issue-2406 202 18 dissatisfied dissatisfied ADJ issue-2406 202 19 and and CCONJ issue-2406 202 20 7 7 NUM issue-2406 202 21 = = SYM issue-2406 202 22 very very ADV issue-2406 202 23 satisfied satisfied ADJ issue-2406 202 24 . . PUNCT issue-2406 203 1 firstly firstly ADV issue-2406 203 2 , , PUNCT issue-2406 203 3 the the DET issue-2406 203 4 authors author NOUN issue-2406 203 5 collected collect VERB issue-2406 203 6 the the DET issue-2406 203 7 demographic demographic ADJ issue-2406 203 8 data datum NOUN issue-2406 203 9 of of ADP issue-2406 203 10 the the DET issue-2406 203 11 respondents respondent NOUN issue-2406 203 12 in in ADP issue-2406 203 13 table table NOUN issue-2406 203 14 2 2 NUM issue-2406 203 15 , , PUNCT issue-2406 203 16 which which PRON issue-2406 203 17 shows show VERB issue-2406 203 18 the the DET issue-2406 203 19 age age NOUN issue-2406 203 20 as as ADV issue-2406 203 21 well well ADV issue-2406 203 22 as as ADP issue-2406 203 23 gender gender NOUN issue-2406 203 24 of of ADP issue-2406 203 25 the the DET issue-2406 203 26 respondents respondent NOUN issue-2406 203 27 who who PRON issue-2406 203 28 took take VERB issue-2406 203 29 part part NOUN issue-2406 203 30 in in ADP issue-2406 203 31 the the DET issue-2406 203 32 survey survey NOUN issue-2406 203 33 . . PUNCT issue-2406 204 1 the the DET issue-2406 204 2 authors author NOUN issue-2406 204 3 focused focus VERB issue-2406 204 4 on on ADP issue-2406 204 5 respondents respondent NOUN issue-2406 204 6 who who PRON issue-2406 204 7 have have AUX issue-2406 204 8 used use VERB issue-2406 204 9 or or CCONJ issue-2406 204 10 are be AUX issue-2406 204 11 currently currently ADV issue-2406 204 12 using use VERB issue-2406 204 13 chat chat NOUN issue-2406 204 14 services service NOUN issue-2406 204 15 , , PUNCT issue-2406 204 16 who who PRON issue-2406 204 17 have have AUX issue-2406 204 18 communicated communicate VERB issue-2406 204 19 with with ADP issue-2406 204 20 chatbots chatbot NOUN issue-2406 204 21 and and CCONJ issue-2406 204 22 live live ADJ issue-2406 204 23 agents agent NOUN issue-2406 204 24 . . PUNCT issue-2406 205 1 the the DET issue-2406 205 2 table table NOUN issue-2406 205 3 above above ADV issue-2406 205 4 shows show VERB issue-2406 205 5 the the DET issue-2406 205 6 results result NOUN issue-2406 205 7 of of ADP issue-2406 205 8 the the DET issue-2406 205 9 survey survey NOUN issue-2406 205 10 , , PUNCT issue-2406 205 11 which which PRON issue-2406 205 12 was be AUX issue-2406 205 13 organised organise VERB issue-2406 205 14 using use VERB issue-2406 205 15 a a DET issue-2406 205 16 question question NOUN issue-2406 205 17 with with ADP issue-2406 205 18 the the DET issue-2406 205 19 highest high ADJ issue-2406 205 20 scale scale NOUN issue-2406 205 21 chosen choose VERB issue-2406 205 22 by by ADP issue-2406 205 23 the the DET issue-2406 205 24 respondent respondent NOUN issue-2406 205 25 , , PUNCT issue-2406 205 26 meaning mean VERB issue-2406 205 27 1 1 NUM issue-2406 205 28 = = SYM issue-2406 205 29 very very ADV issue-2406 205 30 dissatisfied dissatisfied ADJ issue-2406 205 31 , , PUNCT issue-2406 205 32 2 2 NUM issue-2406 205 33 = = SYM issue-2406 205 34 dissatisfied dissatisfied ADJ issue-2406 205 35 , , PUNCT issue-2406 205 36 3 3 NUM issue-2406 205 37 = = SYM issue-2406 205 38 somewhat somewhat ADV issue-2406 205 39 dissatisfied dissatisfied ADJ issue-2406 205 40 , , PUNCT issue-2406 205 41 4 4 NUM issue-2406 205 42 = = SYM issue-2406 205 43 neutral neutral ADJ issue-2406 205 44 , , PUNCT issue-2406 205 45 5 5 NUM issue-2406 205 46 = = SYM issue-2406 205 47 somewhat somewhat ADV issue-2406 205 48 satisfied satisfied ADJ issue-2406 205 49 , , PUNCT issue-2406 205 50 6 6 NUM issue-2406 205 51 = = SYM issue-2406 205 52 satisfied satisfied ADJ issue-2406 205 53 and and CCONJ issue-2406 205 54 7 7 NUM issue-2406 205 55 = = SYM issue-2406 205 56 very very ADV issue-2406 205 57 satisfied satisfied ADJ issue-2406 205 58 , , PUNCT issue-2406 205 59 as as ADV issue-2406 205 60 well well ADV issue-2406 205 61 as as ADP issue-2406 205 62 the the DET issue-2406 205 63 number number NOUN issue-2406 205 64 of of ADP issue-2406 205 65 responses response NOUN issue-2406 205 66 on on ADP issue-2406 205 67 this this DET issue-2406 205 68 scale scale NOUN issue-2406 205 69 and and CCONJ issue-2406 205 70 its its PRON issue-2406 205 71 percentage percentage NOUN issue-2406 205 72 of of ADP issue-2406 205 73 the the DET issue-2406 205 74 total total ADJ issue-2406 205 75 number number NOUN issue-2406 205 76 of of ADP issue-2406 205 77 respondents respondent NOUN issue-2406 205 78 . . PUNCT issue-2406 206 1 overall overall ADV issue-2406 206 2 , , PUNCT issue-2406 206 3 the the DET issue-2406 206 4 results result NOUN issue-2406 206 5 of of ADP issue-2406 206 6 the the DET issue-2406 206 7 study study NOUN issue-2406 206 8 have have AUX issue-2406 206 9 shown show VERB issue-2406 206 10 that that SCONJ issue-2406 206 11 the the DET issue-2406 206 12 variables variable NOUN issue-2406 206 13 analysed analyse VERB issue-2406 206 14 are be AUX issue-2406 206 15 significant significant ADJ issue-2406 206 16 and and CCONJ issue-2406 206 17 can can AUX issue-2406 206 18 have have VERB issue-2406 206 19 an an DET issue-2406 206 20 impact impact NOUN issue-2406 206 21 on on ADP issue-2406 206 22 customer customer NOUN issue-2406 206 23 satisfaction satisfaction NOUN issue-2406 206 24 . . PUNCT issue-2406 207 1 furthermore furthermore ADV issue-2406 207 2 , , PUNCT issue-2406 207 3 the the DET issue-2406 207 4 relationship relationship NOUN issue-2406 207 5 between between ADP issue-2406 207 6 them they PRON issue-2406 207 7 and and CCONJ issue-2406 207 8 customer customer NOUN issue-2406 207 9 satisfaction satisfaction NOUN issue-2406 207 10 can can AUX issue-2406 207 11 be be AUX issue-2406 207 12 significant significant ADJ issue-2406 207 13 in in ADP issue-2406 207 14 helping help VERB issue-2406 207 15 financial financial ADJ issue-2406 207 16 startups startup NOUN issue-2406 207 17 to to PART issue-2406 207 18 understand understand VERB issue-2406 207 19 the the DET issue-2406 207 20 customer customer NOUN issue-2406 207 21 journey journey NOUN issue-2406 207 22 in in ADP issue-2406 207 23 chat chat NOUN issue-2406 207 24 marketing marketing NOUN issue-2406 207 25 and and CCONJ issue-2406 207 26 how how SCONJ issue-2406 207 27 to to PART issue-2406 207 28 implement implement VERB issue-2406 207 29 the the DET issue-2406 207 30 right right ADJ issue-2406 207 31 methods method NOUN issue-2406 207 32 to to PART issue-2406 207 33 achieve achieve VERB issue-2406 207 34 the the DET issue-2406 207 35 highest high ADJ issue-2406 207 36 customer customer NOUN issue-2406 207 37 satisfaction satisfaction NOUN issue-2406 207 38 . . PUNCT issue-2406 208 1 this this DET issue-2406 208 2 research research NOUN issue-2406 208 3 has have AUX issue-2406 208 4 helped help VERB issue-2406 208 5 the the DET issue-2406 208 6 authors author NOUN issue-2406 208 7 to to PART issue-2406 208 8 understand understand VERB issue-2406 208 9 the the DET issue-2406 208 10 customer customer NOUN issue-2406 208 11 satisfaction satisfaction NOUN issue-2406 208 12 levels level NOUN issue-2406 208 13 of of ADP issue-2406 208 14 previous previous ADJ issue-2406 208 15 or or CCONJ issue-2406 208 16 existing exist VERB issue-2406 208 17 customers customer NOUN issue-2406 208 18 of of ADP issue-2406 208 19 the the DET issue-2406 208 20 financial financial ADJ issue-2406 208 21 startups startup NOUN issue-2406 208 22 who who PRON issue-2406 208 23 have have AUX issue-2406 208 24 used use VERB issue-2406 208 25 live live ADJ issue-2406 208 26 chat chat NOUN issue-2406 208 27 services service NOUN issue-2406 208 28 , , PUNCT issue-2406 208 29 communicating communicate VERB issue-2406 208 30 with with ADP issue-2406 208 31 a a DET issue-2406 208 32 chat chat NOUN issue-2406 208 33 bot bot NOUN issue-2406 208 34 or or CCONJ issue-2406 208 35 a a DET issue-2406 208 36 live live ADJ issue-2406 208 37 agent agent NOUN issue-2406 208 38 to to ADP issue-2406 208 39 either either CCONJ issue-2406 208 40 solve solve VERB issue-2406 208 41 problems problem NOUN issue-2406 208 42 or or CCONJ issue-2406 208 43 familiarise familiarise VERB issue-2406 208 44 themselves themselves PRON issue-2406 208 45 with with ADP issue-2406 208 46 the the DET issue-2406 208 47 services service NOUN issue-2406 208 48 and and CCONJ issue-2406 208 49 products product NOUN issue-2406 208 50 offered offer VERB issue-2406 208 51 by by ADP issue-2406 208 52 the the DET issue-2406 208 53 company company NOUN issue-2406 208 54 . . PUNCT issue-2406 209 1 data datum NOUN issue-2406 209 2 collection collection NOUN issue-2406 209 3 . . PUNCT issue-2406 210 1 table table NOUN issue-2406 210 2 3 3 NUM issue-2406 210 3 below below ADV issue-2406 210 4 shows show VERB issue-2406 210 5 the the DET issue-2406 210 6 independent independent ADJ issue-2406 210 7 variables variable NOUN issue-2406 210 8 , , PUNCT issue-2406 210 9 which which PRON issue-2406 210 10 are be AUX issue-2406 210 11 presented present VERB issue-2406 210 12 in in ADP issue-2406 210 13 decimal decimal ADJ issue-2406 210 14 form form NOUN issue-2406 210 15 as as ADP issue-2406 210 16 percentages percentage NOUN issue-2406 210 17 , , PUNCT issue-2406 210 18 including include VERB issue-2406 210 19 , , PUNCT issue-2406 210 20 firstly firstly ADV issue-2406 210 21 , , PUNCT issue-2406 210 22 the the DET issue-2406 210 23 total total ADJ issue-2406 210 24 number number NOUN issue-2406 210 25 of of ADP issue-2406 210 26 chats chat NOUN issue-2406 210 27 , , PUNCT issue-2406 210 28 which which PRON issue-2406 210 29 shows show VERB issue-2406 210 30 how how SCONJ issue-2406 210 31 many many ADJ issue-2406 210 32 chats chat NOUN issue-2406 210 33 each each DET issue-2406 210 34 agent agent NOUN issue-2406 210 35 had have VERB issue-2406 210 36 during during ADP issue-2406 210 37 the the DET issue-2406 210 38 month month NOUN issue-2406 210 39 . . PUNCT issue-2406 211 1 table table NOUN issue-2406 211 2 1 1 NUM issue-2406 211 3 variables variable NOUN issue-2406 211 4 and and CCONJ issue-2406 211 5 dimensions dimension NOUN issue-2406 211 6 , , PUNCT issue-2406 211 7 and and CCONJ issue-2406 211 8 their their PRON issue-2406 211 9 descriptions description NOUN issue-2406 211 10 dimension dimension NOUN issue-2406 211 11 / / SYM issue-2406 211 12 variables variable NOUN issue-2406 211 13 description description NOUN issue-2406 211 14 total total NOUN issue-2406 211 15 chats chat NOUN issue-2406 211 16 this this DET issue-2406 211 17 variable variable NOUN issue-2406 211 18 shows show VERB issue-2406 211 19 the the DET issue-2406 211 20 number number NOUN issue-2406 211 21 of of ADP issue-2406 211 22 chats chat NOUN issue-2406 211 23 that that PRON issue-2406 211 24 the the DET issue-2406 211 25 agent agent NOUN issue-2406 211 26 has have AUX issue-2406 211 27 processed process VERB issue-2406 211 28 over over ADP issue-2406 211 29 a a DET issue-2406 211 30 certain certain ADJ issue-2406 211 31 period period NOUN issue-2406 211 32 of of ADP issue-2406 211 33 time time NOUN issue-2406 211 34 . . PUNCT issue-2406 212 1 average average ADJ issue-2406 212 2 response response NOUN issue-2406 212 3 rate rate NOUN issue-2406 212 4 this this DET issue-2406 212 5 variable variable NOUN issue-2406 212 6 shows show VERB issue-2406 212 7 the the DET issue-2406 212 8 time time NOUN issue-2406 212 9 a a DET issue-2406 212 10 live live ADJ issue-2406 212 11 agent agent NOUN issue-2406 212 12 spends spend VERB issue-2406 212 13 answering answer VERB issue-2406 212 14 each each DET issue-2406 212 15 statement statement NOUN issue-2406 212 16 or or CCONJ issue-2406 212 17 question question NOUN issue-2406 212 18 during during ADP issue-2406 212 19 a a DET issue-2406 212 20 chat chat NOUN issue-2406 212 21 . . PUNCT issue-2406 213 1 transfering transfer VERB issue-2406 213 2 to to ADP issue-2406 213 3 a a DET issue-2406 213 4 live live ADJ issue-2406 213 5 agent agent NOUN issue-2406 213 6 this this DET issue-2406 213 7 variable variable NOUN issue-2406 213 8 indicates indicate VERB issue-2406 213 9 whether whether SCONJ issue-2406 213 10 the the DET issue-2406 213 11 chatbot chatbot NOUN issue-2406 213 12 offered offer VERB issue-2406 213 13 to to PART issue-2406 213 14 switch switch VERB issue-2406 213 15 the the DET issue-2406 213 16 customer customer NOUN issue-2406 213 17 to to ADP issue-2406 213 18 a a DET issue-2406 213 19 human human NOUN issue-2406 213 20 in in ADP issue-2406 213 21 case case NOUN issue-2406 213 22 of of ADP issue-2406 213 23 complex complex ADJ issue-2406 213 24 queries query NOUN issue-2406 213 25 or or CCONJ issue-2406 213 26 offered offer VERB issue-2406 213 27 to to ADP issue-2406 213 28 the the DET issue-2406 213 29 customer customer NOUN issue-2406 213 30 during during ADP issue-2406 213 31 or or CCONJ issue-2406 213 32 at at ADP issue-2406 213 33 the the DET issue-2406 213 34 beginning beginning NOUN issue-2406 213 35 of of ADP issue-2406 213 36 the the DET issue-2406 213 37 chat chat NOUN issue-2406 213 38 . . PUNCT issue-2406 214 1 ticket ticket NOUN issue-2406 214 2 this this DET issue-2406 214 3 variable variable NOUN issue-2406 214 4 indicates indicate VERB issue-2406 214 5 whether whether SCONJ issue-2406 214 6 the the DET issue-2406 214 7 human human ADJ issue-2406 214 8 representative representative NOUN issue-2406 214 9 was be AUX issue-2406 214 10 unable unable ADJ issue-2406 214 11 to to PART issue-2406 214 12 resolve resolve VERB issue-2406 214 13 the the DET issue-2406 214 14 issue issue NOUN issue-2406 214 15 during during ADP issue-2406 214 16 the the DET issue-2406 214 17 chat chat NOUN issue-2406 214 18 session session NOUN issue-2406 214 19 and and CCONJ issue-2406 214 20 instead instead ADV issue-2406 214 21 created create VERB issue-2406 214 22 a a DET issue-2406 214 23 ticket ticket NOUN issue-2406 214 24 for for ADP issue-2406 214 25 the the DET issue-2406 214 26 issue issue NOUN issue-2406 214 27 . . PUNCT issue-2406 215 1 average average ADJ issue-2406 215 2 chat chat NOUN issue-2406 215 3 duration duration NOUN issue-2406 215 4 this this DET issue-2406 215 5 variable variable NOUN issue-2406 215 6 shows show VERB issue-2406 215 7 the the DET issue-2406 215 8 average average ADJ issue-2406 215 9 duration duration NOUN issue-2406 215 10 of of ADP issue-2406 215 11 a a DET issue-2406 215 12 chat chat NOUN issue-2406 215 13 with with ADP issue-2406 215 14 a a DET issue-2406 215 15 customer customer NOUN issue-2406 215 16 . . PUNCT issue-2406 216 1 customer customer NOUN issue-2406 216 2 satisfaction satisfaction NOUN issue-2406 216 3 this this PRON issue-2406 216 4 is be AUX issue-2406 216 5 the the DET issue-2406 216 6 main main ADJ issue-2406 216 7 dependent dependent ADJ issue-2406 216 8 variable variable NOUN issue-2406 216 9 that that PRON issue-2406 216 10 is be AUX issue-2406 216 11 the the DET issue-2406 216 12 result result NOUN issue-2406 216 13 of of ADP issue-2406 216 14 the the DET issue-2406 216 15 process process NOUN issue-2406 216 16 , , PUNCT issue-2406 216 17 demonstrating demonstrate VERB issue-2406 216 18 how how SCONJ issue-2406 216 19 satisfied satisfied ADJ issue-2406 216 20 the the DET issue-2406 216 21 customer customer NOUN issue-2406 216 22 is be AUX issue-2406 216 23 with with ADP issue-2406 216 24 the the DET issue-2406 216 25 chat chat NOUN issue-2406 216 26 session session NOUN issue-2406 216 27 . . PUNCT issue-2406 217 1 it it PRON issue-2406 217 2 can can AUX issue-2406 217 3 be be AUX issue-2406 217 4 influenced influence VERB issue-2406 217 5 by by ADP issue-2406 217 6 each each PRON issue-2406 217 7 of of ADP issue-2406 217 8 the the DET issue-2406 217 9 above above ADJ issue-2406 217 10 dimensions dimension NOUN issue-2406 217 11 . . PUNCT issue-2406 218 1 note note VERB issue-2406 218 2 : : PUNCT issue-2406 218 3 the the DET issue-2406 218 4 table table NOUN issue-2406 218 5 was be AUX issue-2406 218 6 created create VERB issue-2406 218 7 by by ADP issue-2406 218 8 the the DET issue-2406 218 9 authors author NOUN issue-2406 218 10 based base VERB issue-2406 218 11 on on ADP issue-2406 218 12 the the DET issue-2406 218 13 customer customer NOUN issue-2406 218 14 journey journey NOUN issue-2406 218 15 during during ADP issue-2406 218 16 a a DET issue-2406 218 17 chat chat NOUN issue-2406 218 18 interaction interaction NOUN issue-2406 218 19 table table NOUN issue-2406 218 20 2 2 NUM issue-2406 218 21 survey survey NOUN issue-2406 218 22 results result VERB issue-2406 218 23 number number NOUN issue-2406 218 24 questions question NOUN issue-2406 218 25 scale scale NOUN issue-2406 218 26 responses response VERB issue-2406 218 27 percentage percentage NOUN issue-2406 218 28 q1 q1 NOUN issue-2406 218 29 how how SCONJ issue-2406 218 30 satisfied satisfied ADJ issue-2406 218 31 or or CCONJ issue-2406 218 32 dissatisfied dissatisfied ADJ issue-2406 218 33 are be AUX issue-2406 218 34 you you PRON issue-2406 218 35 with with ADP issue-2406 218 36 repeated repeat VERB issue-2406 218 37 contacts contact NOUN issue-2406 218 38 with with ADP issue-2406 218 39 a a DET issue-2406 218 40 chatbot chatbot NOUN issue-2406 218 41 or or CCONJ issue-2406 218 42 human human ADJ issue-2406 218 43 agent agent NOUN issue-2406 218 44 ? ? PUNCT issue-2406 219 1 2 2 NUM issue-2406 219 2 108 108 NUM issue-2406 219 3 28 28 NUM issue-2406 219 4 % % NOUN issue-2406 219 5 q2 q2 NOUN issue-2406 219 6 how how SCONJ issue-2406 219 7 satisfied satisfied ADJ issue-2406 219 8 or or CCONJ issue-2406 219 9 dissatisfied dissatisfied ADJ issue-2406 219 10 are be AUX issue-2406 219 11 you you PRON issue-2406 219 12 with with ADP issue-2406 219 13 chatbot chatbot NOUN issue-2406 219 14 communication communication NOUN issue-2406 219 15 at at ADP issue-2406 219 16 the the DET issue-2406 219 17 initial initial ADJ issue-2406 219 18 stage stage NOUN issue-2406 219 19 before before ADP issue-2406 219 20 moving move VERB issue-2406 219 21 on on ADP issue-2406 219 22 to to ADP issue-2406 219 23 a a DET issue-2406 219 24 live live ADJ issue-2406 219 25 agent agent NOUN issue-2406 219 26 if if SCONJ issue-2406 219 27 necessary necessary ADJ issue-2406 219 28 ? ? PUNCT issue-2406 220 1 5 5 NUM issue-2406 220 2 109 109 NUM issue-2406 220 3 29 29 NUM issue-2406 220 4 % % NOUN issue-2406 220 5 q3 q3 NOUN issue-2406 220 6 how how SCONJ issue-2406 220 7 satisfied satisfied ADJ issue-2406 220 8 or or CCONJ issue-2406 220 9 dissatisfied dissatisfied ADJ issue-2406 220 10 are be AUX issue-2406 220 11 you you PRON issue-2406 220 12 with with ADP issue-2406 220 13 the the DET issue-2406 220 14 fact fact NOUN issue-2406 220 15 that that SCONJ issue-2406 220 16 chatbots chatbot NOUN issue-2406 220 17 can can AUX issue-2406 220 18 transfer transfer VERB issue-2406 220 19 you you PRON issue-2406 220 20 to to ADP issue-2406 220 21 an an DET issue-2406 220 22 operator operator NOUN issue-2406 220 23 in in ADP issue-2406 220 24 situations situation NOUN issue-2406 220 25 where where SCONJ issue-2406 220 26 the the DET issue-2406 220 27 chatbot chatbot NOUN issue-2406 220 28 does do AUX issue-2406 220 29 not not PART issue-2406 220 30 understand understand VERB issue-2406 220 31 your your PRON issue-2406 220 32 question question NOUN issue-2406 220 33 ? ? PUNCT issue-2406 221 1 7 7 NUM issue-2406 221 2 105 105 NUM issue-2406 221 3 28 28 NUM issue-2406 221 4 % % NOUN issue-2406 221 5 q4 q4 PROPN issue-2406 221 6 how how SCONJ issue-2406 221 7 satisfied satisfied ADJ issue-2406 221 8 or or CCONJ issue-2406 221 9 dissatisfied dissatisfied ADJ issue-2406 221 10 are be AUX issue-2406 221 11 you you PRON issue-2406 221 12 with with ADP issue-2406 221 13 the the DET issue-2406 221 14 fact fact NOUN issue-2406 221 15 that that SCONJ issue-2406 221 16 the the DET issue-2406 221 17 operator operator NOUN issue-2406 221 18 creates create VERB issue-2406 221 19 a a DET issue-2406 221 20 ticket ticket NOUN issue-2406 221 21 ( ( PUNCT issue-2406 221 22 to to PART issue-2406 221 23 redirect redirect VERB issue-2406 221 24 to to ADP issue-2406 221 25 someone someone PRON issue-2406 221 26 else else ADV issue-2406 221 27 ) ) PUNCT issue-2406 221 28 if if SCONJ issue-2406 221 29 your your PRON issue-2406 221 30 issue issue NOUN issue-2406 221 31 can can AUX issue-2406 221 32 not not PART issue-2406 221 33 be be AUX issue-2406 221 34 resolved resolve VERB issue-2406 221 35 in in ADP issue-2406 221 36 the the DET issue-2406 221 37 chat chat NOUN issue-2406 221 38 ? ? PUNCT issue-2406 222 1 6 6 NUM issue-2406 222 2 129 129 NUM issue-2406 222 3 34 34 NUM issue-2406 222 4 % % NOUN issue-2406 222 5 q5 q5 PROPN issue-2406 222 6 how how SCONJ issue-2406 222 7 satisfied satisfied ADJ issue-2406 222 8 or or CCONJ issue-2406 222 9 dissatisfied dissatisfied ADJ issue-2406 222 10 are be AUX issue-2406 222 11 you you PRON issue-2406 222 12 with with ADP issue-2406 222 13 a a DET issue-2406 222 14 long long ADJ issue-2406 222 15 conversation conversation NOUN issue-2406 222 16 with with ADP issue-2406 222 17 a a DET issue-2406 222 18 chatbot chatbot NOUN issue-2406 222 19 or or CCONJ issue-2406 222 20 human human ADJ issue-2406 222 21 agent agent NOUN issue-2406 222 22 ? ? PUNCT issue-2406 223 1 3 3 NUM issue-2406 223 2 101 101 NUM issue-2406 223 3 27 27 NUM issue-2406 223 4 % % NOUN issue-2406 223 5 q6 q6 NOUN issue-2406 223 6 how how SCONJ issue-2406 223 7 satisfied satisfied ADJ issue-2406 223 8 or or CCONJ issue-2406 223 9 dissatisfied dissatisfied ADJ issue-2406 223 10 are be AUX issue-2406 223 11 you you PRON issue-2406 223 12 with with ADP issue-2406 223 13 the the DET issue-2406 223 14 operator operator NOUN issue-2406 223 15 's 's PART issue-2406 223 16 slow slow ADJ issue-2406 223 17 response response NOUN issue-2406 223 18 time time NOUN issue-2406 223 19 ? ? PUNCT issue-2406 224 1 1 1 NUM issue-2406 224 2 131 131 NUM issue-2406 224 3 35 35 NUM issue-2406 224 4 % % NOUN issue-2406 224 5 q7 q7 PROPN issue-2406 224 6 how how SCONJ issue-2406 224 7 satisfied satisfied ADJ issue-2406 224 8 or or CCONJ issue-2406 224 9 dissatisfied dissatisfied ADJ issue-2406 224 10 are be AUX issue-2406 224 11 you you PRON issue-2406 224 12 with with ADP issue-2406 224 13 the the DET issue-2406 224 14 fact fact NOUN issue-2406 224 15 that that SCONJ issue-2406 224 16 you you PRON issue-2406 224 17 are be AUX issue-2406 224 18 not not PART issue-2406 224 19 the the DET issue-2406 224 20 only only ADJ issue-2406 224 21 one one NUM issue-2406 224 22 who who PRON issue-2406 224 23 communicates communicate VERB issue-2406 224 24 with with ADP issue-2406 224 25 a a DET issue-2406 224 26 human human ADJ issue-2406 224 27 agent agent NOUN issue-2406 224 28 at at ADP issue-2406 224 29 the the DET issue-2406 224 30 same same ADJ issue-2406 224 31 time time NOUN issue-2406 224 32 ? ? PUNCT issue-2406 225 1 3 3 NUM issue-2406 225 2 125 125 NUM issue-2406 225 3 33 33 NUM issue-2406 225 4 % % NOUN issue-2406 225 5 note note NOUN issue-2406 225 6 : : PUNCT issue-2406 225 7 the the DET issue-2406 225 8 table table NOUN issue-2406 225 9 was be AUX issue-2406 225 10 created create VERB issue-2406 225 11 by by ADP issue-2406 225 12 the the DET issue-2406 225 13 authors author NOUN issue-2406 225 14 , , PUNCT issue-2406 225 15 as as SCONJ issue-2406 225 16 the the DET issue-2406 225 17 data datum NOUN issue-2406 225 18 was be AUX issue-2406 225 19 taken take VERB issue-2406 225 20 from from ADP issue-2406 225 21 the the DET issue-2406 225 22 survey survey NOUN issue-2406 225 23 results result VERB issue-2406 225 24 baltic baltic ADJ issue-2406 225 25 journal journal PROPN issue-2406 225 26 of of ADP issue-2406 225 27 economic economic ADJ issue-2406 225 28 studies study NOUN issue-2406 225 29 9 9 NUM issue-2406 225 30 vol vol NOUN issue-2406 225 31 . . PROPN issue-2406 226 1 10 10 NUM issue-2406 226 2 no no NOUN issue-2406 226 3 . . NOUN issue-2406 226 4 2 2 NUM issue-2406 226 5 , , PUNCT issue-2406 226 6 2024 2024 NUM issue-2406 226 7 table table NOUN issue-2406 226 8 3 3 NUM issue-2406 226 9 presents present VERB issue-2406 226 10 the the DET issue-2406 226 11 live live ADJ issue-2406 226 12 chat chat NOUN issue-2406 226 13 dataset dataset NOUN issue-2406 226 14 of of ADP issue-2406 226 15 the the DET issue-2406 226 16 financial financial ADJ issue-2406 226 17 startups startup NOUN issue-2406 226 18 , , PUNCT issue-2406 226 19 which which PRON issue-2406 226 20 has have AUX issue-2406 226 21 been be AUX issue-2406 226 22 converted convert VERB issue-2406 226 23 from from ADP issue-2406 226 24 numbers number NOUN issue-2406 226 25 to to ADP issue-2406 226 26 decimals decimal NOUN issue-2406 226 27 for for ADP issue-2406 226 28 the the DET issue-2406 226 29 purpose purpose NOUN issue-2406 226 30 of of ADP issue-2406 226 31 analysis analysis NOUN issue-2406 226 32 and and CCONJ issue-2406 226 33 finding find VERB issue-2406 226 34 the the DET issue-2406 226 35 significant significant ADJ issue-2406 226 36 relationship relationship NOUN issue-2406 226 37 between between ADP issue-2406 226 38 the the DET issue-2406 226 39 independent independent ADJ issue-2406 226 40 and and CCONJ issue-2406 226 41 dependent dependent ADJ issue-2406 226 42 variables variable NOUN issue-2406 226 43 . . PUNCT issue-2406 227 1 the the DET issue-2406 227 2 average average ADJ issue-2406 227 3 response response NOUN issue-2406 227 4 time time NOUN issue-2406 227 5 , , PUNCT issue-2406 227 6 which which PRON issue-2406 227 7 indicates indicate VERB issue-2406 227 8 the the DET issue-2406 227 9 average average ADJ issue-2406 227 10 response response NOUN issue-2406 227 11 time time NOUN issue-2406 227 12 to to ADP issue-2406 227 13 each each DET issue-2406 227 14 message message NOUN issue-2406 227 15 between between ADP issue-2406 227 16 the the DET issue-2406 227 17 agent agent NOUN issue-2406 227 18 and and CCONJ issue-2406 227 19 the the DET issue-2406 227 20 customer customer NOUN issue-2406 227 21 . . PUNCT issue-2406 228 1 the the DET issue-2406 228 2 number number NOUN issue-2406 228 3 of of ADP issue-2406 228 4 tickets ticket NOUN issue-2406 228 5 created create VERB issue-2406 228 6 , , PUNCT issue-2406 228 7 which which PRON issue-2406 228 8 was be AUX issue-2406 228 9 extracted extract VERB issue-2406 228 10 from from ADP issue-2406 228 11 each each DET issue-2406 228 12 agent agent NOUN issue-2406 228 13 , , PUNCT issue-2406 228 14 showing show VERB issue-2406 228 15 the the DET issue-2406 228 16 inability inability NOUN issue-2406 228 17 to to PART issue-2406 228 18 resolve resolve VERB issue-2406 228 19 the the DET issue-2406 228 20 case case NOUN issue-2406 228 21 during during ADP issue-2406 228 22 the the DET issue-2406 228 23 chat chat NOUN issue-2406 228 24 and and CCONJ issue-2406 228 25 the the DET issue-2406 228 26 need need NOUN issue-2406 228 27 to to PART issue-2406 228 28 escalate escalate VERB issue-2406 228 29 the the DET issue-2406 228 30 case case NOUN issue-2406 228 31 to to ADP issue-2406 228 32 other other ADJ issue-2406 228 33 departments department NOUN issue-2406 228 34 within within ADP issue-2406 228 35 the the DET issue-2406 228 36 company company NOUN issue-2406 228 37 . . PUNCT issue-2406 229 1 the the DET issue-2406 229 2 transferred transfer VERB issue-2406 229 3 variable variable NOUN issue-2406 229 4 represents represent VERB issue-2406 229 5 the the DET issue-2406 229 6 number number NOUN issue-2406 229 7 of of ADP issue-2406 229 8 chats chat NOUN issue-2406 229 9 transferred transfer VERB issue-2406 229 10 out out ADP issue-2406 229 11 of of ADP issue-2406 229 12 the the DET issue-2406 229 13 sum sum NOUN issue-2406 229 14 of of ADP issue-2406 229 15 all all DET issue-2406 229 16 chats chat NOUN issue-2406 229 17 started start VERB issue-2406 229 18 by by ADP issue-2406 229 19 chatbots chatbot NOUN issue-2406 229 20 . . PUNCT issue-2406 230 1 in in ADP issue-2406 230 2 addition addition NOUN issue-2406 230 3 , , PUNCT issue-2406 230 4 the the DET issue-2406 230 5 average average ADJ issue-2406 230 6 chat chat NOUN issue-2406 230 7 duration duration NOUN issue-2406 230 8 that that PRON issue-2406 230 9 explains explain VERB issue-2406 230 10 the the DET issue-2406 230 11 average average NOUN issue-2406 230 12 of of ADP issue-2406 230 13 each each DET issue-2406 230 14 chat chat NOUN issue-2406 230 15 with with ADP issue-2406 230 16 the the DET issue-2406 230 17 customer customer NOUN issue-2406 230 18 through through ADP issue-2406 230 19 the the DET issue-2406 230 20 live live ADJ issue-2406 230 21 agent agent NOUN issue-2406 230 22 in in ADP issue-2406 230 23 minutes minute NOUN issue-2406 230 24 and and CCONJ issue-2406 230 25 seconds second NOUN issue-2406 230 26 of of ADP issue-2406 230 27 time time NOUN issue-2406 230 28 . . PUNCT issue-2406 231 1 however however ADV issue-2406 231 2 , , PUNCT issue-2406 231 3 the the DET issue-2406 231 4 last last ADJ issue-2406 231 5 variable variable NOUN issue-2406 231 6 is be AUX issue-2406 231 7 the the DET issue-2406 231 8 customer customer NOUN issue-2406 231 9 satisfaction satisfaction NOUN issue-2406 231 10 , , PUNCT issue-2406 231 11 which which PRON issue-2406 231 12 the the DET issue-2406 231 13 authors author NOUN issue-2406 231 14 will will AUX issue-2406 231 15 analyse analyse VERB issue-2406 231 16 and and CCONJ issue-2406 231 17 use use VERB issue-2406 231 18 as as ADP issue-2406 231 19 a a DET issue-2406 231 20 reliable reliable ADJ issue-2406 231 21 variable variable NOUN issue-2406 231 22 in in ADP issue-2406 231 23 the the DET issue-2406 231 24 linear linear ADJ issue-2406 231 25 regression regression NOUN issue-2406 231 26 analysis analysis NOUN issue-2406 231 27 . . PUNCT issue-2406 232 1 multiple multiple ADJ issue-2406 232 2 linear linear ADJ issue-2406 232 3 regression regression NOUN issue-2406 232 4 analysis analysis NOUN issue-2406 232 5 . . PUNCT issue-2406 233 1 authors author NOUN issue-2406 233 2 has have AUX issue-2406 233 3 used use VERB issue-2406 233 4 the the DET issue-2406 233 5 data datum NOUN issue-2406 233 6 collected collect VERB issue-2406 233 7 from from ADP issue-2406 233 8 the the DET issue-2406 233 9 financial financial ADJ issue-2406 233 10 startup startup NOUN issue-2406 233 11 companies company NOUN issue-2406 233 12 to to PART issue-2406 233 13 conduct conduct VERB issue-2406 233 14 an an DET issue-2406 233 15 analysis analysis NOUN issue-2406 233 16 using use VERB issue-2406 233 17 spss spss PROPN issue-2406 233 18 software software NOUN issue-2406 233 19 that that PRON issue-2406 233 20 will will AUX issue-2406 233 21 focus focus VERB issue-2406 233 22 on on ADP issue-2406 233 23 the the DET issue-2406 233 24 multiple multiple ADJ issue-2406 233 25 linear linear ADJ issue-2406 233 26 regression regression NOUN issue-2406 233 27 analysis analysis NOUN issue-2406 233 28 method method NOUN issue-2406 233 29 to to PART issue-2406 233 30 estimate estimate VERB issue-2406 233 31 the the DET issue-2406 233 32 significance significance NOUN issue-2406 233 33 and and CCONJ issue-2406 233 34 relationship relationship NOUN issue-2406 233 35 of of ADP issue-2406 233 36 the the DET issue-2406 233 37 independent independent ADJ issue-2406 233 38 variables variable NOUN issue-2406 233 39 to to ADP issue-2406 233 40 the the DET issue-2406 233 41 dependent dependent ADJ issue-2406 233 42 variable variable NOUN issue-2406 233 43 which which PRON issue-2406 233 44 is be AUX issue-2406 233 45 the the DET issue-2406 233 46 customer customer NOUN issue-2406 233 47 satisfaction satisfaction NOUN issue-2406 233 48 . . PUNCT issue-2406 234 1 while while SCONJ issue-2406 234 2 table table NOUN issue-2406 234 3 4 4 NUM issue-2406 234 4 presents present VERB issue-2406 234 5 the the DET issue-2406 234 6 correlations correlation NOUN issue-2406 234 7 of of ADP issue-2406 234 8 the the DET issue-2406 234 9 values value NOUN issue-2406 234 10 towards towards ADP issue-2406 234 11 each each DET issue-2406 234 12 variable variable NOUN issue-2406 234 13 . . PUNCT issue-2406 235 1 table table NOUN issue-2406 235 2 4 4 NUM issue-2406 235 3 correlations correlation NOUN issue-2406 235 4 satisfaction satisfaction NOUN issue-2406 235 5 pearson pearson NOUN issue-2406 235 6 correlation correlation NOUN issue-2406 235 7 satisfaction satisfaction NOUN issue-2406 235 8 1,000 1,000 NUM issue-2406 235 9 total total ADJ issue-2406 235 10 chats chat NOUN issue-2406 235 11 0,037 0,037 NUM issue-2406 235 12 average average ADJ issue-2406 235 13 response response NOUN issue-2406 235 14 time time NOUN issue-2406 235 15 -0,279 -0,279 NOUN issue-2406 235 16 tickets ticket NOUN issue-2406 235 17 created create VERB issue-2406 235 18 0,069 0,069 NUM issue-2406 235 19 transferred transfer VERB issue-2406 235 20 0,037 0,037 NUM issue-2406 235 21 average average ADJ issue-2406 235 22 chat chat NOUN issue-2406 235 23 duration duration NOUN issue-2406 235 24 -0,833 -0,833 NOUN issue-2406 235 25 note note NOUN issue-2406 235 26 : : PUNCT issue-2406 235 27 the the DET issue-2406 235 28 table table NOUN issue-2406 235 29 was be AUX issue-2406 235 30 created create VERB issue-2406 235 31 using use VERB issue-2406 235 32 spss spss PROPN issue-2406 235 33 by by ADP issue-2406 235 34 analysing analyse VERB issue-2406 235 35 company company NOUN issue-2406 235 36 data data VERB issue-2406 235 37 the the DET issue-2406 235 38 results result NOUN issue-2406 235 39 in in ADP issue-2406 235 40 table table NOUN issue-2406 235 41 4 4 NUM issue-2406 235 42 show show VERB issue-2406 235 43 the the DET issue-2406 235 44 correlations correlation NOUN issue-2406 235 45 through through ADP issue-2406 235 46 the the DET issue-2406 235 47 data datum NOUN issue-2406 235 48 collected collect VERB issue-2406 235 49 for for ADP issue-2406 235 50 the the DET issue-2406 235 51 enterprises enterprise NOUN issue-2406 235 52 . . PUNCT issue-2406 236 1 the the DET issue-2406 236 2 results result NOUN issue-2406 236 3 show show VERB issue-2406 236 4 a a DET issue-2406 236 5 mixed mixed ADJ issue-2406 236 6 correlation correlation NOUN issue-2406 236 7 . . PUNCT issue-2406 237 1 firstly firstly ADV issue-2406 237 2 , , PUNCT issue-2406 237 3 the the DET issue-2406 237 4 total total ADJ issue-2406 237 5 number number NOUN issue-2406 237 6 of of ADP issue-2406 237 7 chats chat NOUN issue-2406 237 8 has have VERB issue-2406 237 9 a a DET issue-2406 237 10 very very ADV issue-2406 237 11 low low ADJ issue-2406 237 12 positive positive ADJ issue-2406 237 13 correlation correlation NOUN issue-2406 237 14 with with ADP issue-2406 237 15 satisfaction satisfaction NOUN issue-2406 237 16 , , PUNCT issue-2406 237 17 indicating indicate VERB issue-2406 237 18 that that SCONJ issue-2406 237 19 the the PRON issue-2406 237 20 higher high ADJ issue-2406 237 21 the the DET issue-2406 237 22 total total ADJ issue-2406 237 23 number number NOUN issue-2406 237 24 of of ADP issue-2406 237 25 chats chat NOUN issue-2406 237 26 , , PUNCT issue-2406 237 27 the the PRON issue-2406 237 28 higher high ADJ issue-2406 237 29 the the DET issue-2406 237 30 satisfaction satisfaction NOUN issue-2406 237 31 . . PUNCT issue-2406 238 1 meanwhile meanwhile ADV issue-2406 238 2 , , PUNCT issue-2406 238 3 the the DET issue-2406 238 4 average average ADJ issue-2406 238 5 response response NOUN issue-2406 238 6 time time NOUN issue-2406 238 7 shows show VERB issue-2406 238 8 a a DET issue-2406 238 9 low low ADJ issue-2406 238 10 negative negative ADJ issue-2406 238 11 correlation correlation NOUN issue-2406 238 12 , , PUNCT issue-2406 238 13 meaning mean VERB issue-2406 238 14 that that SCONJ issue-2406 238 15 the the DET issue-2406 238 16 lower low ADJ issue-2406 238 17 the the DET issue-2406 238 18 response response NOUN issue-2406 238 19 time time NOUN issue-2406 238 20 , , PUNCT issue-2406 238 21 the the PRON issue-2406 238 22 higher high ADJ issue-2406 238 23 the the DET issue-2406 238 24 satisfaction satisfaction NOUN issue-2406 238 25 . . PUNCT issue-2406 239 1 in in ADP issue-2406 239 2 addition addition NOUN issue-2406 239 3 , , PUNCT issue-2406 239 4 the the DET issue-2406 239 5 number number NOUN issue-2406 239 6 of of ADP issue-2406 239 7 tickets ticket NOUN issue-2406 239 8 created create VERB issue-2406 239 9 has have VERB issue-2406 239 10 a a DET issue-2406 239 11 very very ADV issue-2406 239 12 low low ADJ issue-2406 239 13 positive positive ADJ issue-2406 239 14 table table NOUN issue-2406 239 15 3 3 NUM issue-2406 239 16 extracted extract VERB issue-2406 239 17 data datum NOUN issue-2406 239 18 from from ADP issue-2406 239 19 financial financial ADJ issue-2406 239 20 startups startup NOUN issue-2406 239 21 agent agent NOUN issue-2406 239 22 total total ADJ issue-2406 239 23 chats chat NOUN issue-2406 239 24 average average ADJ issue-2406 239 25 response response NOUN issue-2406 239 26 time time NOUN issue-2406 239 27 tickets ticket NOUN issue-2406 239 28 created create VERB issue-2406 239 29 transferred transfer VERB issue-2406 239 30 average average ADJ issue-2406 239 31 chat chat NOUN issue-2406 239 32 duration duration NOUN issue-2406 239 33 satisfaction satisfaction NOUN issue-2406 239 34 agent agent NOUN issue-2406 239 35 1 1 NUM issue-2406 239 36 0,01 0,01 NUM issue-2406 239 37 0,47 0,47 NUM issue-2406 239 38 0,13 0,13 PUNCT issue-2406 239 39 0,01 0,01 NUM issue-2406 239 40 15 15 NUM issue-2406 239 41 0,66 0,66 NUM issue-2406 239 42 agent agent NOUN issue-2406 239 43 2 2 NUM issue-2406 239 44 0,02 0,02 NUM issue-2406 239 45 0,32 0,32 PUNCT issue-2406 240 1 0,05 0,05 PROPN issue-2406 240 2 0,02 0,02 NUM issue-2406 240 3 12,41 12,41 NUM issue-2406 240 4 0,85 0,85 ADP issue-2406 240 5 agent agent NOUN issue-2406 240 6 3 3 NUM issue-2406 240 7 0,03 0,03 NUM issue-2406 240 8 0,25 0,25 NUM issue-2406 240 9 0,05 0,05 PROPN issue-2406 241 1 0,03 0,03 NUM issue-2406 241 2 12,05 12,05 NUM issue-2406 241 3 0,84 0,84 ADJ issue-2406 241 4 agent agent NOUN issue-2406 241 5 4 4 NUM issue-2406 241 6 0,03 0,03 NUM issue-2406 241 7 1,00 1,00 NUM issue-2406 241 8 0,11 0,11 NOUN issue-2406 242 1 0,03 0,03 NUM issue-2406 242 2 15,41 15,41 NUM issue-2406 242 3 0,76 0,76 NUM issue-2406 242 4 agent agent NOUN issue-2406 242 5 5 5 NUM issue-2406 242 6 0,02 0,02 NUM issue-2406 242 7 0,40 0,40 NUM issue-2406 243 1 0,04 0,04 PROPN issue-2406 243 2 0,02 0,02 NUM issue-2406 243 3 11,5 11,5 NUM issue-2406 243 4 0,80 0,80 NOUN issue-2406 243 5 agent agent NOUN issue-2406 243 6 6 6 NUM issue-2406 243 7 0,03 0,03 NUM issue-2406 243 8 0,50 0,50 PROPN issue-2406 243 9 0,11 0,11 NOUN issue-2406 244 1 0,03 0,03 NUM issue-2406 244 2 14,43 14,43 ADJ issue-2406 244 3 0,83 0,83 NUM issue-2406 245 1 agent agent NOUN issue-2406 245 2 7 7 NUM issue-2406 245 3 0,06 0,06 PROPN issue-2406 245 4 0,50 0,50 PROPN issue-2406 245 5 0,09 0,09 PUNCT issue-2406 246 1 0,06 0,06 PROPN issue-2406 246 2 11,36 11,36 NUM issue-2406 246 3 0,80 0,80 NOUN issue-2406 246 4 agent agent NOUN issue-2406 246 5 8 8 NUM issue-2406 246 6 0,03 0,03 NUM issue-2406 246 7 0,30 0,30 PROPN issue-2406 247 1 0,06 0,06 PROPN issue-2406 247 2 0,03 0,03 NUM issue-2406 248 1 11,37 11,37 PROPN issue-2406 248 2 0,81 0,81 PUNCT issue-2406 249 1 agent agent NOUN issue-2406 249 2 9 9 NUM issue-2406 249 3 0,04 0,04 NUM issue-2406 249 4 0,42 0,42 X issue-2406 250 1 0,04 0,04 NUM issue-2406 250 2 0,04 0,04 NUM issue-2406 250 3 11,23 11,23 NUM issue-2406 250 4 0,82 0,82 NOUN issue-2406 250 5 agent agent NOUN issue-2406 250 6 10 10 NUM issue-2406 250 7 0,07 0,07 NUM issue-2406 251 1 0,35 0,35 NUM issue-2406 251 2 0,07 0,07 NUM issue-2406 252 1 0,07 0,07 NUM issue-2406 252 2 12,53 12,53 NOUN issue-2406 252 3 0,83 0,83 ADJ issue-2406 252 4 agent agent NOUN issue-2406 252 5 11 11 NUM issue-2406 252 6 0,04 0,04 NUM issue-2406 252 7 0,78 0,78 PROPN issue-2406 253 1 0,03 0,03 NUM issue-2406 253 2 0,04 0,04 NUM issue-2406 253 3 13,14 13,14 NUM issue-2406 253 4 0,74 0,74 ADJ issue-2406 253 5 agent agent NOUN issue-2406 253 6 12 12 NUM issue-2406 253 7 0,03 0,03 NUM issue-2406 253 8 0,42 0,42 PUNCT issue-2406 254 1 0,06 0,06 X issue-2406 254 2 0,03 0,03 NUM issue-2406 254 3 11,43 11,43 ADJ issue-2406 254 4 0,77 0,77 NUM issue-2406 254 5 agent agent NOUN issue-2406 254 6 13 13 NUM issue-2406 254 7 0,06 0,06 NOUN issue-2406 254 8 0,53 0,53 PROPN issue-2406 255 1 0,06 0,06 PROPN issue-2406 255 2 0,06 0,06 PROPN issue-2406 255 3 13,13 13,13 PROPN issue-2406 256 1 0,79 0,79 NOUN issue-2406 256 2 agent agent NOUN issue-2406 256 3 14 14 NUM issue-2406 256 4 0,01 0,01 NUM issue-2406 256 5 0,45 0,45 NUM issue-2406 256 6 0,24 0,24 NOUN issue-2406 257 1 0,01 0,01 NUM issue-2406 257 2 9 9 NUM issue-2406 257 3 0,92 0,92 NUM issue-2406 257 4 agent agent NOUN issue-2406 257 5 15 15 NUM issue-2406 257 6 0,02 0,02 NUM issue-2406 257 7 0,33 0,33 PROPN issue-2406 257 8 0,12 0,12 NOUN issue-2406 258 1 0,02 0,02 NUM issue-2406 258 2 8,15 8,15 NUM issue-2406 258 3 0,90 0,90 NOUN issue-2406 258 4 agent agent NOUN issue-2406 258 5 16 16 NUM issue-2406 258 6 0,03 0,03 NUM issue-2406 258 7 0,20 0,20 NUM issue-2406 259 1 0,06 0,06 PROPN issue-2406 260 1 0,03 0,03 NUM issue-2406 260 2 8,35 8,35 PROPN issue-2406 261 1 0,91 0,91 NUM issue-2406 261 2 agent agent NOUN issue-2406 261 3 17 17 NUM issue-2406 261 4 0,04 0,04 NUM issue-2406 261 5 0,93 0,93 PUNCT issue-2406 261 6 0,10 0,10 NOUN issue-2406 262 1 0,04 0,04 NUM issue-2406 262 2 10,08 10,08 NUM issue-2406 262 3 0,89 0,89 NOUN issue-2406 262 4 agent agent NOUN issue-2406 262 5 18 18 NUM issue-2406 262 6 0,02 0,02 NUM issue-2406 262 7 0,38 0,38 NUM issue-2406 262 8 0,07 0,07 PROPN issue-2406 263 1 0,02 0,02 NUM issue-2406 263 2 7,3 7,3 NUM issue-2406 263 3 0,90 0,90 X issue-2406 263 4 agent agent NOUN issue-2406 263 5 19 19 NUM issue-2406 263 6 0,04 0,04 NUM issue-2406 263 7 0,45 0,45 NUM issue-2406 263 8 0,07 0,07 PROPN issue-2406 264 1 0,04 0,04 NUM issue-2406 264 2 8,4 8,4 NUM issue-2406 264 3 0,91 0,91 PUNCT issue-2406 264 4 agent agent NOUN issue-2406 265 1 20 20 NUM issue-2406 265 2 0,04 0,04 NUM issue-2406 265 3 0,50 0,50 PROPN issue-2406 265 4 0,06 0,06 PROPN issue-2406 266 1 0,04 0,04 PROPN issue-2406 266 2 8,04 8,04 PROPN issue-2406 266 3 0,91 0,91 NUM issue-2406 266 4 agent agent NOUN issue-2406 266 5 21 21 NUM issue-2406 266 6 0,03 0,03 NUM issue-2406 266 7 0,27 0,27 NUM issue-2406 267 1 0,07 0,07 NUM issue-2406 267 2 0,03 0,03 NUM issue-2406 267 3 8,23 8,23 NUM issue-2406 267 4 0,84 0,84 ADJ issue-2406 267 5 agent agent NOUN issue-2406 267 6 22 22 NUM issue-2406 267 7 0,03 0,03 NUM issue-2406 267 8 0,43 0,43 PROPN issue-2406 268 1 0,05 0,05 PROPN issue-2406 268 2 0,03 0,03 NUM issue-2406 268 3 7,34 7,34 PROPN issue-2406 269 1 0,98 0,98 ADP issue-2406 269 2 agent agent NOUN issue-2406 269 3 23 23 NUM issue-2406 269 4 0,07 0,07 NUM issue-2406 270 1 0,33 0,33 PROPN issue-2406 270 2 0,06 0,06 PROPN issue-2406 270 3 0,07 0,07 PROPN issue-2406 271 1 8,51 8,51 NOUN issue-2406 271 2 0,90 0,90 NOUN issue-2406 271 3 agent agent NOUN issue-2406 271 4 24 24 NUM issue-2406 271 5 0,05 0,05 NOUN issue-2406 271 6 0,75 0,75 NOUN issue-2406 271 7 0,04 0,04 NUM issue-2406 271 8 0,05 0,05 PROPN issue-2406 272 1 9,1 9,1 NUM issue-2406 272 2 0,83 0,83 NOUN issue-2406 273 1 agent agent NOUN issue-2406 273 2 25 25 NUM issue-2406 273 3 0,03 0,03 NUM issue-2406 273 4 0,38 0,38 NUM issue-2406 274 1 0,10 0,10 NOUN issue-2406 275 1 0,03 0,03 NUM issue-2406 275 2 8,34 8,34 NUM issue-2406 275 3 0,93 0,93 NOUN issue-2406 276 1 agent agent NOUN issue-2406 276 2 26 26 NUM issue-2406 276 3 0,05 0,05 NOUN issue-2406 276 4 0,53 0,53 NOUN issue-2406 277 1 0,04 0,04 NUM issue-2406 277 2 0,05 0,05 PROPN issue-2406 277 3 7,34 7,34 NOUN issue-2406 277 4 0,90 0,90 PUNCT issue-2406 278 1 note note NOUN issue-2406 278 2 : : PUNCT issue-2406 278 3 the the DET issue-2406 278 4 table table NOUN issue-2406 278 5 was be AUX issue-2406 278 6 created create VERB issue-2406 278 7 by by ADP issue-2406 278 8 the the DET issue-2406 278 9 authors author NOUN issue-2406 278 10 , , PUNCT issue-2406 278 11 as as SCONJ issue-2406 278 12 the the DET issue-2406 278 13 data datum NOUN issue-2406 278 14 was be AUX issue-2406 278 15 obtained obtain VERB issue-2406 278 16 from from ADP issue-2406 278 17 financial financial ADJ issue-2406 278 18 startups startup NOUN issue-2406 278 19 , , PUNCT issue-2406 278 20 which which PRON issue-2406 278 21 will will AUX issue-2406 278 22 be be AUX issue-2406 278 23 used use VERB issue-2406 278 24 later later ADV issue-2406 278 25 in in ADP issue-2406 278 26 this this DET issue-2406 278 27 paper paper NOUN issue-2406 278 28 for for ADP issue-2406 278 29 multiple multiple ADJ issue-2406 278 30 linear linear ADJ issue-2406 278 31 regression regression NOUN issue-2406 278 32 analysis analysis NOUN issue-2406 278 33 baltic baltic ADJ issue-2406 278 34 journal journal NOUN issue-2406 278 35 of of ADP issue-2406 278 36 economic economic ADJ issue-2406 278 37 studies study NOUN issue-2406 278 38 10 10 NUM issue-2406 278 39 vol vol NOUN issue-2406 278 40 . . PUNCT issue-2406 279 1 10 10 NUM issue-2406 279 2 no no NOUN issue-2406 279 3 . . NOUN issue-2406 279 4 2 2 NUM issue-2406 279 5 , , PUNCT issue-2406 279 6 2024 2024 NUM issue-2406 279 7 correlation correlation NOUN issue-2406 279 8 , , PUNCT issue-2406 279 9 meaning mean VERB issue-2406 279 10 that that SCONJ issue-2406 279 11 the the PRON issue-2406 279 12 higher high ADJ issue-2406 279 13 the the DET issue-2406 279 14 number number NOUN issue-2406 279 15 of of ADP issue-2406 279 16 tickets ticket NOUN issue-2406 279 17 , , PUNCT issue-2406 279 18 the the PRON issue-2406 279 19 higher high ADJ issue-2406 279 20 the the DET issue-2406 279 21 satisfaction satisfaction NOUN issue-2406 279 22 . . PUNCT issue-2406 280 1 in in ADP issue-2406 280 2 addition addition NOUN issue-2406 280 3 , , PUNCT issue-2406 280 4 transferring transfer VERB issue-2406 280 5 customers customer NOUN issue-2406 280 6 to to PART issue-2406 280 7 live live VERB issue-2406 280 8 agents agent NOUN issue-2406 280 9 has have VERB issue-2406 280 10 a a DET issue-2406 280 11 very very ADV issue-2406 280 12 low low ADJ issue-2406 280 13 positive positive ADJ issue-2406 280 14 correlation correlation NOUN issue-2406 280 15 , , PUNCT issue-2406 280 16 meaning mean VERB issue-2406 280 17 that that SCONJ issue-2406 280 18 the the DET issue-2406 280 19 more more ADV issue-2406 280 20 transferred transfer VERB issue-2406 280 21 , , PUNCT issue-2406 280 22 the the PRON issue-2406 280 23 higher high ADJ issue-2406 280 24 the the DET issue-2406 280 25 satisfaction satisfaction NOUN issue-2406 280 26 . . PUNCT issue-2406 281 1 finally finally ADV issue-2406 281 2 , , PUNCT issue-2406 281 3 chat chat VERB issue-2406 281 4 duration duration NOUN issue-2406 281 5 has have VERB issue-2406 281 6 a a DET issue-2406 281 7 very very ADV issue-2406 281 8 strong strong ADJ issue-2406 281 9 negative negative ADJ issue-2406 281 10 correlation correlation NOUN issue-2406 281 11 , , PUNCT issue-2406 281 12 as as SCONJ issue-2406 281 13 this this PRON issue-2406 281 14 is be AUX issue-2406 281 15 the the DET issue-2406 281 16 strongest strong ADJ issue-2406 281 17 in in ADP issue-2406 281 18 the the DET issue-2406 281 19 table table NOUN issue-2406 281 20 in in ADP issue-2406 281 21 terms term NOUN issue-2406 281 22 of of ADP issue-2406 281 23 correlation correlation NOUN issue-2406 281 24 , , PUNCT issue-2406 281 25 explaining explain VERB issue-2406 281 26 that that SCONJ issue-2406 281 27 the the PRON issue-2406 281 28 lower low ADJ issue-2406 281 29 the the DET issue-2406 281 30 chat chat PROPN issue-2406 281 31 duration duration NOUN issue-2406 281 32 , , PUNCT issue-2406 281 33 the the PRON issue-2406 281 34 higher high ADJ issue-2406 281 35 the the DET issue-2406 281 36 satisfaction satisfaction NOUN issue-2406 281 37 . . PUNCT issue-2406 282 1 table table NOUN issue-2406 282 2 5 5 NUM issue-2406 282 3 model model NOUN issue-2406 282 4 summary summary NOUN issue-2406 282 5 model model NOUN issue-2406 282 6 r r NOUN issue-2406 282 7 r r NOUN issue-2406 282 8 - - PUNCT issue-2406 282 9 square square ADJ issue-2406 282 10 adjusted adjusted ADJ issue-2406 282 11 r r NOUN issue-2406 282 12 - - PUNCT issue-2406 282 13 square square ADJ issue-2406 282 14 std std NOUN issue-2406 282 15 . . PUNCT issue-2406 283 1 error error NOUN issue-2406 283 2 of of ADP issue-2406 283 3 the the DET issue-2406 283 4 estimate estimate NOUN issue-2406 283 5 1 1 NUM issue-2406 283 6 .846a .846a ADP issue-2406 283 7 0,715 0,715 NUM issue-2406 283 8 0,661 0,661 NUM issue-2406 283 9 0,04124 0,04124 NUM issue-2406 283 10 note note NOUN issue-2406 283 11 : : PUNCT issue-2406 283 12 the the DET issue-2406 283 13 table table NOUN issue-2406 283 14 was be AUX issue-2406 283 15 created create VERB issue-2406 283 16 using use VERB issue-2406 283 17 spss spss PROPN issue-2406 283 18 by by ADP issue-2406 283 19 analysing analyse VERB issue-2406 283 20 company company NOUN issue-2406 283 21 data datum NOUN issue-2406 283 22 table table NOUN issue-2406 283 23 5 5 NUM issue-2406 283 24 shows show VERB issue-2406 283 25 the the DET issue-2406 283 26 summary summary NOUN issue-2406 283 27 of of ADP issue-2406 283 28 the the DET issue-2406 283 29 model model NOUN issue-2406 283 30 for for ADP issue-2406 283 31 companies company NOUN issue-2406 283 32 , , PUNCT issue-2406 283 33 where where SCONJ issue-2406 283 34 the the DET issue-2406 283 35 r r NOUN issue-2406 283 36 - - PUNCT issue-2406 283 37 value value NOUN issue-2406 283 38 shows show VERB issue-2406 283 39 a a DET issue-2406 283 40 value value NOUN issue-2406 283 41 of of ADP issue-2406 283 42 0.846 0.846 NUM issue-2406 283 43 , , PUNCT issue-2406 283 44 indicating indicate VERB issue-2406 283 45 a a DET issue-2406 283 46 high high ADJ issue-2406 283 47 positive positive ADJ issue-2406 283 48 correlation correlation NOUN issue-2406 283 49 between between ADP issue-2406 283 50 the the DET issue-2406 283 51 variables variable NOUN issue-2406 283 52 . . PUNCT issue-2406 284 1 in in ADP issue-2406 284 2 percentage percentage NOUN issue-2406 284 3 terms term NOUN issue-2406 284 4 , , PUNCT issue-2406 284 5 71.5 71.5 NUM issue-2406 284 6 % % NOUN issue-2406 284 7 of of ADP issue-2406 284 8 the the DET issue-2406 284 9 variance variance NOUN issue-2406 284 10 of of ADP issue-2406 284 11 the the DET issue-2406 284 12 dependent dependent ADJ issue-2406 284 13 variable variable NOUN issue-2406 284 14 is be AUX issue-2406 284 15 explained explain VERB issue-2406 284 16 by by ADP issue-2406 284 17 the the DET issue-2406 284 18 independent independent ADJ issue-2406 284 19 variables variable NOUN issue-2406 284 20 . . PUNCT issue-2406 285 1 in in ADP issue-2406 285 2 addition addition NOUN issue-2406 285 3 , , PUNCT issue-2406 285 4 the the DET issue-2406 285 5 adjusted adjusted ADJ issue-2406 285 6 r r NOUN issue-2406 285 7 - - PUNCT issue-2406 285 8 squared square VERB issue-2406 285 9 is be AUX issue-2406 285 10 0.661 0.661 NUM issue-2406 285 11 , , PUNCT issue-2406 285 12 indicating indicate VERB issue-2406 285 13 that that SCONJ issue-2406 285 14 the the DET issue-2406 285 15 model model NOUN issue-2406 285 16 fits fit VERB issue-2406 285 17 the the DET issue-2406 285 18 data datum NOUN issue-2406 285 19 well well ADV issue-2406 285 20 , , PUNCT issue-2406 285 21 resulting result VERB issue-2406 285 22 in in ADP issue-2406 285 23 0.04124 0.04124 NUM issue-2406 285 24 standard standard ADJ issue-2406 285 25 deviation deviation NOUN issue-2406 285 26 of of ADP issue-2406 285 27 the the DET issue-2406 285 28 residuals residual NOUN issue-2406 285 29 , , PUNCT issue-2406 285 30 which which PRON issue-2406 285 31 gives give VERB issue-2406 285 32 a a DET issue-2406 285 33 low low ADJ issue-2406 285 34 level level NOUN issue-2406 285 35 of of ADP issue-2406 285 36 error error NOUN issue-2406 285 37 . . PUNCT issue-2406 286 1 the the DET issue-2406 286 2 model model NOUN issue-2406 286 3 coefficients coefficient NOUN issue-2406 286 4 and and CCONJ issue-2406 286 5 variables variable NOUN issue-2406 286 6 are be AUX issue-2406 286 7 presented present VERB issue-2406 286 8 in in ADP issue-2406 286 9 table table NOUN issue-2406 286 10 6 6 NUM issue-2406 286 11 . . PUNCT issue-2406 286 12 table table NOUN issue-2406 286 13 6 6 NUM issue-2406 286 14 coefficients coefficient NOUN issue-2406 286 15 model model NOUN issue-2406 286 16 non non ADJ issue-2406 286 17 - - ADJ issue-2406 286 18 standardised standardised ADJ issue-2406 286 19 ratios ratio NOUN issue-2406 286 20 b b PRON issue-2406 286 21 std std X issue-2406 286 22 . . NOUN issue-2406 286 23 error error NOUN issue-2406 286 24 1 1 NUM issue-2406 286 25 ( ( PUNCT issue-2406 286 26 constant constant ADJ issue-2406 286 27 ) ) PUNCT issue-2406 286 28 1,067 1,067 NUM issue-2406 286 29 0,046 0,046 NUM issue-2406 286 30 average average ADJ issue-2406 286 31 response response NOUN issue-2406 286 32 time time NOUN issue-2406 286 33 -0,012 -0,012 PRON issue-2406 286 34 0,045 0,045 NUM issue-2406 286 35 tickets ticket NOUN issue-2406 286 36 created create VERB issue-2406 286 37 0,268 0,268 NUM issue-2406 286 38 0,214 0,214 NUM issue-2406 286 39 transferred transfer VERB issue-2406 286 40 0,351 0,351 NUM issue-2406 286 41 0,570 0,570 NUM issue-2406 286 42 average average ADJ issue-2406 286 43 chat chat NOUN issue-2406 286 44 duration duration NOUN issue-2406 286 45 -0,024 -0,024 NOUN issue-2406 286 46 0,003 0,003 NUM issue-2406 286 47 notes note NOUN issue-2406 286 48 : : PUNCT issue-2406 286 49 the the DET issue-2406 286 50 table table NOUN issue-2406 286 51 was be AUX issue-2406 286 52 created create VERB issue-2406 286 53 using use VERB issue-2406 286 54 spss spss PROPN issue-2406 286 55 based base VERB issue-2406 286 56 on on ADP issue-2406 286 57 the the DET issue-2406 286 58 analysis analysis NOUN issue-2406 286 59 of of ADP issue-2406 286 60 company company NOUN issue-2406 286 61 a a PRON issue-2406 286 62 's 's PART issue-2406 286 63 data datum NOUN issue-2406 286 64 . . PUNCT issue-2406 287 1 table table NOUN issue-2406 287 2 6 6 NUM issue-2406 287 3 shows show VERB issue-2406 287 4 that that SCONJ issue-2406 287 5 the the DET issue-2406 287 6 constant constant NOUN issue-2406 287 7 has have VERB issue-2406 287 8 a a DET issue-2406 287 9 coefficient coefficient NOUN issue-2406 287 10 of of ADP issue-2406 287 11 1.067 1.067 NUM issue-2406 287 12 for for ADP issue-2406 287 13 firms firm NOUN issue-2406 287 14 . . PUNCT issue-2406 288 1 furthermore furthermore ADV issue-2406 288 2 , , PUNCT issue-2406 288 3 the the DET issue-2406 288 4 coefficient coefficient NOUN issue-2406 288 5 of of ADP issue-2406 288 6 each each DET issue-2406 288 7 independent independent ADJ issue-2406 288 8 variable variable NOUN issue-2406 288 9 reflects reflect VERB issue-2406 288 10 the the DET issue-2406 288 11 change change NOUN issue-2406 288 12 in in ADP issue-2406 288 13 its its PRON issue-2406 288 14 associated associated ADJ issue-2406 288 15 dependent dependent ADJ issue-2406 288 16 variable variable NOUN issue-2406 288 17 , , PUNCT issue-2406 288 18 e.g. e.g. ADV issue-2406 288 19 , , PUNCT issue-2406 288 20 if if SCONJ issue-2406 288 21 the the DET issue-2406 288 22 response response NOUN issue-2406 288 23 time time NOUN issue-2406 288 24 variable variable ADJ issue-2406 288 25 increases increase NOUN issue-2406 288 26 by by ADP issue-2406 288 27 one one NUM issue-2406 288 28 when when SCONJ issue-2406 288 29 all all DET issue-2406 288 30 other other ADJ issue-2406 288 31 variables variable NOUN issue-2406 288 32 remain remain VERB issue-2406 288 33 constant constant ADJ issue-2406 288 34 , , PUNCT issue-2406 288 35 the the DET issue-2406 288 36 dependent dependent ADJ issue-2406 288 37 variable variable NOUN issue-2406 288 38 , , PUNCT issue-2406 288 39 which which PRON issue-2406 288 40 is be AUX issue-2406 288 41 satisfaction satisfaction NOUN issue-2406 288 42 , , PUNCT issue-2406 288 43 is be AUX issue-2406 288 44 likely likely ADJ issue-2406 288 45 to to PART issue-2406 288 46 decrease decrease VERB issue-2406 288 47 by by ADP issue-2406 288 48 0.012 0.012 NUM issue-2406 288 49 . . PUNCT issue-2406 289 1 since since SCONJ issue-2406 289 2 the the DET issue-2406 289 3 number number NOUN issue-2406 289 4 of of ADP issue-2406 289 5 tickets ticket NOUN issue-2406 289 6 and and CCONJ issue-2406 289 7 the the DET issue-2406 289 8 transfer transfer NOUN issue-2406 289 9 rate rate NOUN issue-2406 289 10 are be AUX issue-2406 289 11 positive positive ADJ issue-2406 289 12 , , PUNCT issue-2406 289 13 it it PRON issue-2406 289 14 can can AUX issue-2406 289 15 be be AUX issue-2406 289 16 seen see VERB issue-2406 289 17 that that SCONJ issue-2406 289 18 the the DET issue-2406 289 19 chat chat NOUN issue-2406 289 20 duration duration NOUN issue-2406 289 21 is be AUX issue-2406 289 22 negative negative ADJ issue-2406 289 23 , , PUNCT issue-2406 289 24 which which PRON issue-2406 289 25 has have VERB issue-2406 289 26 a a DET issue-2406 289 27 negative negative ADJ issue-2406 289 28 relationship relationship NOUN issue-2406 289 29 with with ADP issue-2406 289 30 the the DET issue-2406 289 31 dependent dependent ADJ issue-2406 289 32 variable variable NOUN issue-2406 289 33 , , PUNCT issue-2406 289 34 i.e. i.e. X issue-2406 289 35 , , PUNCT issue-2406 289 36 if if SCONJ issue-2406 289 37 the the DET issue-2406 289 38 chat chat NOUN issue-2406 289 39 duration duration NOUN issue-2406 289 40 increases increase NOUN issue-2406 289 41 by by ADP issue-2406 289 42 one one NUM issue-2406 289 43 , , PUNCT issue-2406 289 44 satisfaction satisfaction NOUN issue-2406 289 45 will will AUX issue-2406 289 46 decrease decrease VERB issue-2406 289 47 . . PUNCT issue-2406 290 1 nevertheless nevertheless ADV issue-2406 290 2 , , PUNCT issue-2406 290 3 the the DET issue-2406 290 4 results result NOUN issue-2406 290 5 were be AUX issue-2406 290 6 demonstrated demonstrate VERB issue-2406 290 7 through through ADP issue-2406 290 8 linear linear ADJ issue-2406 290 9 regression regression NOUN issue-2406 290 10 analysis analysis NOUN issue-2406 290 11 using use VERB issue-2406 290 12 spss spss PROPN issue-2406 290 13 to to PART issue-2406 290 14 generate generate VERB issue-2406 290 15 the the DET issue-2406 290 16 formula formula NOUN issue-2406 290 17 y y NOUN issue-2406 290 18 = = NOUN issue-2406 290 19 b0+b1x1+b2x2+b3x3+b3x4 b0+b1x1+b2x2+b3x3+b3x4 PROPN issue-2406 290 20 . . PUNCT issue-2406 291 1 furthermore furthermore ADV issue-2406 291 2 , , PUNCT issue-2406 291 3 the the DET issue-2406 291 4 authors author NOUN issue-2406 291 5 have have AUX issue-2406 291 6 put put VERB issue-2406 291 7 it it PRON issue-2406 291 8 to to ADP issue-2406 291 9 a a DET issue-2406 291 10 test test NOUN issue-2406 291 11 as as SCONJ issue-2406 291 12 the the DET issue-2406 291 13 formula formula NOUN issue-2406 291 14 was be AUX issue-2406 291 15 used use VERB issue-2406 291 16 from from ADP issue-2406 291 17 table table NOUN issue-2406 291 18 10 10 NUM issue-2406 291 19 when when SCONJ issue-2406 291 20 the the DET issue-2406 291 21 satisfaction satisfaction NOUN issue-2406 291 22 of of ADP issue-2406 291 23 agent agent NOUN issue-2406 291 24 1 1 NUM issue-2406 291 25 from from ADP issue-2406 291 26 table table NOUN issue-2406 291 27 6 6 NUM issue-2406 291 28 = = SYM issue-2406 291 29 1,067+(-0.012x0.47 1,067+(-0.012x0.47 NUM issue-2406 291 30 ) ) PUNCT issue-2406 291 31 + + CCONJ issue-2406 291 32 ( ( PUNCT issue-2406 291 33 0.268x0.13 0.268x0.13 NOUN issue-2406 291 34 ) ) PUNCT issue-2406 292 1 + + CCONJ issue-2406 292 2 ( ( PUNCT issue-2406 292 3 0.351x0.01 0.351x0.01 PROPN issue-2406 292 4 ) ) PUNCT issue-2406 293 1 + + CCONJ issue-2406 293 2 ( ( PUNCT issue-2406 293 3 -0.024x15 -0.024x15 PROPN issue-2406 293 4 ) ) PUNCT issue-2406 293 5 = = NUM issue-2406 293 6 0.74 0.74 NUM issue-2406 293 7 which which PRON issue-2406 293 8 the the DET issue-2406 293 9 actual actual ADJ issue-2406 293 10 value value NOUN issue-2406 293 11 was be AUX issue-2406 293 12 0.66 0.66 NUM issue-2406 293 13 , , PUNCT issue-2406 293 14 resulting result VERB issue-2406 293 15 in in ADP issue-2406 293 16 an an DET issue-2406 293 17 error error NOUN issue-2406 293 18 value value NOUN issue-2406 293 19 of of ADP issue-2406 293 20 0.08 0.08 NUM issue-2406 293 21 , , PUNCT issue-2406 293 22 which which PRON issue-2406 293 23 means mean VERB issue-2406 293 24 that that SCONJ issue-2406 293 25 the the DET issue-2406 293 26 future future ADJ issue-2406 293 27 companies company NOUN issue-2406 293 28 can can AUX issue-2406 293 29 use use VERB issue-2406 293 30 this this DET issue-2406 293 31 formula formula NOUN issue-2406 293 32 and and CCONJ issue-2406 293 33 this this DET issue-2406 293 34 analysis analysis NOUN issue-2406 293 35 to to PART issue-2406 293 36 predict predict VERB issue-2406 293 37 their their PRON issue-2406 293 38 satisfaction satisfaction NOUN issue-2406 293 39 with with ADP issue-2406 293 40 such such DET issue-2406 293 41 a a DET issue-2406 293 42 low low ADJ issue-2406 293 43 error error NOUN issue-2406 293 44 rate rate NOUN issue-2406 293 45 . . PUNCT issue-2406 294 1 5 5 X issue-2406 294 2 . . X issue-2406 294 3 discussion discussion NOUN issue-2406 294 4 as as SCONJ issue-2406 294 5 shown show VERB issue-2406 294 6 in in ADP issue-2406 294 7 figure figure NOUN issue-2406 294 8 3 3 NUM issue-2406 294 9 , , PUNCT issue-2406 294 10 the the DET issue-2406 294 11 customer customer NOUN issue-2406 294 12 journey journey NOUN issue-2406 294 13 map map NOUN issue-2406 294 14 was be AUX issue-2406 294 15 defined define VERB issue-2406 294 16 by by ADP issue-2406 294 17 the the DET issue-2406 294 18 authors author NOUN issue-2406 294 19 based base VERB issue-2406 294 20 on on ADP issue-2406 294 21 a a DET issue-2406 294 22 combination combination NOUN issue-2406 294 23 of of ADP issue-2406 294 24 survey survey NOUN issue-2406 294 25 results result NOUN issue-2406 294 26 and and CCONJ issue-2406 294 27 multiple multiple ADJ issue-2406 294 28 linear linear ADJ issue-2406 294 29 regression regression NOUN issue-2406 294 30 analysis analysis NOUN issue-2406 294 31 . . PUNCT issue-2406 295 1 the the DET issue-2406 295 2 authors author NOUN issue-2406 295 3 demonstrated demonstrate VERB issue-2406 295 4 the the DET issue-2406 295 5 satisfaction satisfaction NOUN issue-2406 295 6 line line NOUN issue-2406 295 7 along along ADP issue-2406 295 8 with with ADP issue-2406 295 9 the the DET issue-2406 295 10 0 0 NUM issue-2406 295 11 line line NOUN issue-2406 295 12 , , PUNCT issue-2406 295 13 which which PRON issue-2406 295 14 is be AUX issue-2406 295 15 the the DET issue-2406 295 16 neutral neutral ADJ issue-2406 295 17 line line NOUN issue-2406 295 18 to to PART issue-2406 295 19 define define VERB issue-2406 295 20 the the DET issue-2406 295 21 levels level NOUN issue-2406 295 22 of of ADP issue-2406 295 23 neutrality neutrality NOUN issue-2406 295 24 in in ADP issue-2406 295 25 the the DET issue-2406 295 26 customer customer NOUN issue-2406 295 27 journey journey NOUN issue-2406 295 28 . . PUNCT issue-2406 296 1 the the DET issue-2406 296 2 figure figure NOUN issue-2406 296 3 above above ADP issue-2406 296 4 first first ADV issue-2406 296 5 shows show VERB issue-2406 296 6 the the DET issue-2406 296 7 variables variable NOUN issue-2406 296 8 of of ADP issue-2406 296 9 chat chat NOUN issue-2406 296 10 interaction interaction NOUN issue-2406 296 11 and and CCONJ issue-2406 296 12 then then ADV issue-2406 296 13 the the DET issue-2406 296 14 overall overall ADJ issue-2406 296 15 feedback feedback NOUN issue-2406 296 16 , , PUNCT issue-2406 296 17 which which PRON issue-2406 296 18 is be AUX issue-2406 296 19 presented present VERB issue-2406 296 20 as as ADP issue-2406 296 21 customer customer NOUN issue-2406 296 22 satisfaction satisfaction NOUN issue-2406 296 23 . . PUNCT issue-2406 297 1 in in ADP issue-2406 297 2 addition addition NOUN issue-2406 297 3 , , PUNCT issue-2406 297 4 variables variable NOUN issue-2406 297 5 have have AUX issue-2406 297 6 been be AUX issue-2406 297 7 identified identify VERB issue-2406 297 8 which which PRON issue-2406 297 9 are be AUX issue-2406 297 10 the the DET issue-2406 297 11 key key ADJ issue-2406 297 12 points point NOUN issue-2406 297 13 of of ADP issue-2406 297 14 the the DET issue-2406 297 15 journey journey NOUN issue-2406 297 16 , , PUNCT issue-2406 297 17 as as ADV issue-2406 297 18 well well ADV issue-2406 297 19 as as ADP issue-2406 297 20 the the DET issue-2406 297 21 channels channel NOUN issue-2406 297 22 during during ADP issue-2406 297 23 this this DET issue-2406 297 24 journey journey NOUN issue-2406 297 25 , , PUNCT issue-2406 297 26 which which PRON issue-2406 297 27 are be AUX issue-2406 297 28 the the DET issue-2406 297 29 smartphone smartphone NOUN issue-2406 297 30 and and CCONJ issue-2406 297 31 computer computer NOUN issue-2406 297 32 used use VERB issue-2406 297 33 by by ADP issue-2406 297 34 the the DET issue-2406 297 35 customer customer NOUN issue-2406 297 36 . . PUNCT issue-2406 298 1 furthermore furthermore ADV issue-2406 298 2 , , PUNCT issue-2406 298 3 experience experience NOUN issue-2406 298 4 is be AUX issue-2406 298 5 defined define VERB issue-2406 298 6 as as ADP issue-2406 298 7 the the DET issue-2406 298 8 level level NOUN issue-2406 298 9 of of ADP issue-2406 298 10 satisfaction satisfaction NOUN issue-2406 298 11 along along ADP issue-2406 298 12 with with ADP issue-2406 298 13 each each DET issue-2406 298 14 journey journey NOUN issue-2406 298 15 point point NOUN issue-2406 298 16 , , PUNCT issue-2406 298 17 which which PRON issue-2406 298 18 is be AUX issue-2406 298 19 a a DET issue-2406 298 20 7 7 NUM issue-2406 298 21 - - PUNCT issue-2406 298 22 line line NOUN issue-2406 298 23 likert likert ADJ issue-2406 298 24 scale scale NOUN issue-2406 298 25 based base VERB issue-2406 298 26 on on ADP issue-2406 298 27 the the DET issue-2406 298 28 bottom bottom ADJ issue-2406 298 29 line line NOUN issue-2406 298 30 meaning mean VERB issue-2406 298 31 " " PUNCT issue-2406 298 32 very very ADV issue-2406 298 33 dissatisfied dissatisfied ADJ issue-2406 298 34 " " PUNCT issue-2406 298 35 and and CCONJ issue-2406 298 36 the the DET issue-2406 298 37 top top ADJ issue-2406 298 38 line line NOUN issue-2406 298 39 meaning mean VERB issue-2406 298 40 " " PUNCT issue-2406 298 41 very very ADV issue-2406 298 42 satisfied satisfied ADJ issue-2406 298 43 " " PUNCT issue-2406 298 44 . . PUNCT issue-2406 299 1 the the DET issue-2406 299 2 results result NOUN issue-2406 299 3 have have AUX issue-2406 299 4 shown show VERB issue-2406 299 5 that that SCONJ issue-2406 299 6 the the DET issue-2406 299 7 customer customer NOUN issue-2406 299 8 starts start VERB issue-2406 299 9 with with ADP issue-2406 299 10 a a PRON issue-2406 299 11 somewhat somewhat ADV issue-2406 299 12 dissatisfied dissatisfied ADJ issue-2406 299 13 due due ADP issue-2406 299 14 to to ADP issue-2406 299 15 some some DET issue-2406 299 16 doubts doubt NOUN issue-2406 299 17 that that PRON issue-2406 299 18 arise arise VERB issue-2406 299 19 , , PUNCT issue-2406 299 20 and and CCONJ issue-2406 299 21 then then ADV issue-2406 299 22 the the DET issue-2406 299 23 chatbot chatbot NOUN issue-2406 299 24 gives give VERB issue-2406 299 25 the the DET issue-2406 299 26 customer customer NOUN issue-2406 299 27 the the DET issue-2406 299 28 opportunity opportunity NOUN issue-2406 299 29 to to PART issue-2406 299 30 be be AUX issue-2406 299 31 transferred transfer VERB issue-2406 299 32 to to ADP issue-2406 299 33 a a DET issue-2406 299 34 human human ADJ issue-2406 299 35 agent agent NOUN issue-2406 299 36 , , PUNCT issue-2406 299 37 which which PRON issue-2406 299 38 increases increase VERB issue-2406 299 39 the the DET issue-2406 299 40 level level NOUN issue-2406 299 41 of of ADP issue-2406 299 42 satisfaction satisfaction NOUN issue-2406 299 43 to to ADP issue-2406 299 44 somewhat somewhat ADV issue-2406 299 45 satisfied satisfied ADJ issue-2406 299 46 , , PUNCT issue-2406 299 47 while while SCONJ issue-2406 299 48 during during ADP issue-2406 299 49 the the DET issue-2406 299 50 chat chat NOUN issue-2406 299 51 the the DET issue-2406 299 52 live live ADJ issue-2406 299 53 agent agent NOUN issue-2406 299 54 must must AUX issue-2406 299 55 maintain maintain VERB issue-2406 299 56 a a DET issue-2406 299 57 low low ADJ issue-2406 299 58 response response NOUN issue-2406 299 59 rate rate NOUN issue-2406 299 60 that that PRON issue-2406 299 61 reaches reach VERB issue-2406 299 62 a a DET issue-2406 299 63 high high ADJ issue-2406 299 64 level level NOUN issue-2406 299 65 of of ADP issue-2406 299 66 very very ADV issue-2406 299 67 satisfied satisfied ADJ issue-2406 299 68 , , PUNCT issue-2406 299 69 which which PRON issue-2406 299 70 then then ADV issue-2406 299 71 the the DET issue-2406 299 72 live live ADJ issue-2406 299 73 agent agent NOUN issue-2406 299 74 is be AUX issue-2406 299 75 able able ADJ issue-2406 299 76 to to PART issue-2406 299 77 create create VERB issue-2406 299 78 a a DET issue-2406 299 79 ticket ticket NOUN issue-2406 299 80 in in ADP issue-2406 299 81 case case NOUN issue-2406 299 82 the the DET issue-2406 299 83 chat chat NOUN issue-2406 299 84 could could AUX issue-2406 299 85 not not PART issue-2406 299 86 be be AUX issue-2406 299 87 resolved resolve VERB issue-2406 299 88 immediately immediately ADV issue-2406 299 89 , , PUNCT issue-2406 299 90 allowing allow VERB issue-2406 299 91 the the DET issue-2406 299 92 customer customer NOUN issue-2406 299 93 to to PART issue-2406 299 94 maintain maintain VERB issue-2406 299 95 the the DET issue-2406 299 96 positive positive ADJ issue-2406 299 97 level level NOUN issue-2406 299 98 of of ADP issue-2406 299 99 satisfaction satisfaction NOUN issue-2406 299 100 with with ADP issue-2406 299 101 satisfied satisfied ADJ issue-2406 299 102 , , PUNCT issue-2406 299 103 and and CCONJ issue-2406 299 104 closing close VERB issue-2406 299 105 the the DET issue-2406 299 106 chat chat NOUN issue-2406 299 107 in in ADP issue-2406 299 108 a a DET issue-2406 299 109 timely timely ADJ issue-2406 299 110 manner manner NOUN issue-2406 299 111 so so SCONJ issue-2406 299 112 as as SCONJ issue-2406 299 113 not not PART issue-2406 299 114 to to PART issue-2406 299 115 waste waste VERB issue-2406 299 116 the the DET issue-2406 299 117 customer customer NOUN issue-2406 299 118 's 's PART issue-2406 299 119 time time NOUN issue-2406 299 120 and and CCONJ issue-2406 299 121 resolve resolve VERB issue-2406 299 122 it it PRON issue-2406 299 123 as as ADV issue-2406 299 124 soon soon ADV issue-2406 299 125 as as ADP issue-2406 299 126 possible possible ADJ issue-2406 299 127 , , PUNCT issue-2406 299 128 with with ADP issue-2406 299 129 very very ADV issue-2406 299 130 satisfied satisfied ADJ issue-2406 299 131 scale scale NOUN issue-2406 299 132 to to PART issue-2406 299 133 occur occur VERB issue-2406 299 134 to to ADP issue-2406 299 135 the the DET issue-2406 299 136 customer customer NOUN issue-2406 299 137 , , PUNCT issue-2406 299 138 providing provide VERB issue-2406 299 139 the the DET issue-2406 299 140 feedback feedback NOUN issue-2406 299 141 of of ADP issue-2406 299 142 satisfied satisfied ADJ issue-2406 299 143 at at ADP issue-2406 299 144 the the DET issue-2406 299 145 end end NOUN issue-2406 299 146 of of ADP issue-2406 299 147 the the DET issue-2406 299 148 journey journey NOUN issue-2406 299 149 . . PUNCT issue-2406 300 1 compared compare VERB issue-2406 300 2 to to ADP issue-2406 300 3 previous previous ADJ issue-2406 300 4 researches research NOUN issue-2406 300 5 , , PUNCT issue-2406 300 6 the the DET issue-2406 300 7 results result NOUN issue-2406 300 8 have have AUX issue-2406 300 9 shown show VERB issue-2406 300 10 to to PART issue-2406 300 11 be be AUX issue-2406 300 12 significant significant ADJ issue-2406 300 13 , , PUNCT issue-2406 300 14 as as ADP issue-2406 300 15 mittal mittal PROPN issue-2406 300 16 et et PROPN issue-2406 300 17 al al PROPN issue-2406 300 18 . . PROPN issue-2406 301 1 ( ( PUNCT issue-2406 301 2 2016 2016 NUM issue-2406 301 3 ) ) PUNCT issue-2406 301 4 stated state VERB issue-2406 301 5 that that SCONJ issue-2406 301 6 the the DET issue-2406 301 7 waiting waiting NOUN issue-2406 301 8 time time NOUN issue-2406 301 9 of of ADP issue-2406 301 10 the the DET issue-2406 301 11 customer customer NOUN issue-2406 301 12 can can AUX issue-2406 301 13 reduce reduce VERB issue-2406 301 14 the the DET issue-2406 301 15 level level NOUN issue-2406 301 16 of of ADP issue-2406 301 17 satisfaction satisfaction NOUN issue-2406 301 18 , , PUNCT issue-2406 301 19 which which PRON issue-2406 301 20 the the DET issue-2406 301 21 average average ADJ issue-2406 301 22 response response NOUN issue-2406 301 23 rate rate NOUN issue-2406 301 24 should should AUX issue-2406 301 25 be be AUX issue-2406 301 26 fast fast ADJ issue-2406 301 27 to to PART issue-2406 301 28 maintain maintain VERB issue-2406 301 29 positive positive ADJ issue-2406 301 30 levels level NOUN issue-2406 301 31 of of ADP issue-2406 301 32 customer customer NOUN issue-2406 301 33 satisfaction satisfaction NOUN issue-2406 301 34 . . PUNCT issue-2406 302 1 while while SCONJ issue-2406 302 2 the the DET issue-2406 302 3 results result NOUN issue-2406 302 4 of of ADP issue-2406 302 5 the the DET issue-2406 302 6 thesis thesis NOUN issue-2406 302 7 show show NOUN issue-2406 302 8 that that SCONJ issue-2406 302 9 live live ADJ issue-2406 302 10 agents agent NOUN issue-2406 302 11 are be AUX issue-2406 302 12 essential essential ADJ issue-2406 302 13 to to PART issue-2406 302 14 implement implement VERB issue-2406 302 15 with with ADP issue-2406 302 16 chatbots chatbot NOUN issue-2406 302 17 using use VERB issue-2406 302 18 a a DET issue-2406 302 19 hybrid hybrid ADJ issue-2406 302 20 approach approach NOUN issue-2406 302 21 as as ADV issue-2406 302 22 well well ADV issue-2406 302 23 as as ADP issue-2406 302 24 the the DET issue-2406 302 25 previous previous ADJ issue-2406 302 26 scholars scholar NOUN issue-2406 302 27 analysed analyse VERB issue-2406 302 28 the the DET issue-2406 302 29 field field NOUN issue-2406 302 30 of of ADP issue-2406 302 31 chat chat NOUN issue-2406 302 32 marketing marketing NOUN issue-2406 302 33 , , PUNCT issue-2406 302 34 showing show VERB issue-2406 302 35 that that SCONJ issue-2406 302 36 training training NOUN issue-2406 302 37 and and CCONJ issue-2406 302 38 teaching teach VERB issue-2406 302 39 the the DET issue-2406 302 40 live live ADJ issue-2406 302 41 agents agent NOUN issue-2406 302 42 as as ADV issue-2406 302 43 well well ADV issue-2406 302 44 as as ADP issue-2406 302 45 updating update VERB issue-2406 302 46 the the DET issue-2406 302 47 chatbots chatbot NOUN issue-2406 302 48 on on ADP issue-2406 302 49 a a DET issue-2406 302 50 regular regular ADJ issue-2406 302 51 basis basis NOUN issue-2406 302 52 is be AUX issue-2406 302 53 important important ADJ issue-2406 302 54 while while SCONJ issue-2406 302 55 maintaining maintain VERB issue-2406 302 56 the the DET issue-2406 302 57 communication communication NOUN issue-2406 302 58 to to ADP issue-2406 302 59 the the DET issue-2406 302 60 highest high ADJ issue-2406 302 61 standards standard NOUN issue-2406 302 62 and and CCONJ issue-2406 302 63 professionalism professionalism NOUN issue-2406 302 64 . . PUNCT issue-2406 303 1 previous previous ADJ issue-2406 303 2 scholars scholar NOUN issue-2406 303 3 have have AUX issue-2406 303 4 identified identify VERB issue-2406 303 5 variables variable NOUN issue-2406 303 6 and and CCONJ issue-2406 303 7 dimensions dimension NOUN issue-2406 303 8 that that PRON issue-2406 303 9 play play VERB issue-2406 303 10 a a DET issue-2406 303 11 large large ADJ issue-2406 303 12 role role NOUN issue-2406 303 13 in in ADP issue-2406 303 14 customer customer NOUN issue-2406 303 15 satisfaction satisfaction NOUN issue-2406 303 16 and and CCONJ issue-2406 303 17 found find VERB issue-2406 303 18 that that SCONJ issue-2406 303 19 the the DET issue-2406 303 20 duration duration NOUN issue-2406 303 21 of of ADP issue-2406 303 22 the the DET issue-2406 303 23 chat chat NOUN issue-2406 303 24 affects affect VERB issue-2406 303 25 the the DET issue-2406 303 26 customer customer NOUN issue-2406 303 27 's 's PART issue-2406 303 28 perception perception NOUN issue-2406 303 29 of of ADP issue-2406 303 30 the the DET issue-2406 303 31 company company NOUN issue-2406 303 32 's 's PART issue-2406 303 33 professionalism professionalism NOUN issue-2406 303 34 and and CCONJ issue-2406 303 35 its its PRON issue-2406 303 36 approach approach NOUN issue-2406 303 37 baltic baltic PROPN issue-2406 303 38 journal journal PROPN issue-2406 303 39 of of ADP issue-2406 303 40 economic economic ADJ issue-2406 303 41 studies study NOUN issue-2406 303 42 11 11 NUM issue-2406 303 43 vol vol NOUN issue-2406 303 44 . . PUNCT issue-2406 304 1 10 10 NUM issue-2406 304 2 no no NOUN issue-2406 304 3 . . NOUN issue-2406 304 4 2 2 NUM issue-2406 304 5 , , PUNCT issue-2406 304 6 2024 2024 NUM issue-2406 304 7 to to ADP issue-2406 304 8 educating educate VERB issue-2406 304 9 users user NOUN issue-2406 304 10 about about ADP issue-2406 304 11 its its PRON issue-2406 304 12 services service NOUN issue-2406 304 13 and and CCONJ issue-2406 304 14 offerings offering NOUN issue-2406 304 15 . . PUNCT issue-2406 305 1 in in ADP issue-2406 305 2 addition addition NOUN issue-2406 305 3 , , PUNCT issue-2406 305 4 the the DET issue-2406 305 5 total total ADJ issue-2406 305 6 number number NOUN issue-2406 305 7 of of ADP issue-2406 305 8 customers customer NOUN issue-2406 305 9 chatting chat VERB issue-2406 305 10 at at ADV issue-2406 305 11 once once ADV issue-2406 305 12 , , PUNCT issue-2406 305 13 compared compare VERB issue-2406 305 14 to to ADP issue-2406 305 15 previous previous ADJ issue-2406 305 16 scholars scholar NOUN issue-2406 305 17 , , PUNCT issue-2406 305 18 this this PRON issue-2406 305 19 is be AUX issue-2406 305 20 a a DET issue-2406 305 21 crucial crucial ADJ issue-2406 305 22 variable variable NOUN issue-2406 305 23 to to PART issue-2406 305 24 consider consider VERB issue-2406 305 25 when when SCONJ issue-2406 305 26 providing provide VERB issue-2406 305 27 effective effective ADJ issue-2406 305 28 customer customer NOUN issue-2406 305 29 support support NOUN issue-2406 305 30 and and CCONJ issue-2406 305 31 the the DET issue-2406 305 32 hiring hiring NOUN issue-2406 305 33 of of ADP issue-2406 305 34 live live ADJ issue-2406 305 35 agents agent NOUN issue-2406 305 36 may may AUX issue-2406 305 37 be be AUX issue-2406 305 38 required require VERB issue-2406 305 39 in in ADP issue-2406 305 40 situations situation NOUN issue-2406 305 41 where where SCONJ issue-2406 305 42 customers customer NOUN issue-2406 305 43 are be AUX issue-2406 305 44 queued queue VERB issue-2406 305 45 , , PUNCT issue-2406 305 46 which which PRON issue-2406 305 47 enables enable VERB issue-2406 305 48 the the DET issue-2406 305 49 customer customer NOUN issue-2406 305 50 to to PART issue-2406 305 51 have have VERB issue-2406 305 52 a a DET issue-2406 305 53 less less ADV issue-2406 305 54 waiting waiting NOUN issue-2406 305 55 time time NOUN issue-2406 305 56 , , PUNCT issue-2406 305 57 while while SCONJ issue-2406 305 58 chatbots chatbot NOUN issue-2406 305 59 can can AUX issue-2406 305 60 handle handle VERB issue-2406 305 61 a a DET issue-2406 305 62 large large ADJ issue-2406 305 63 number number NOUN issue-2406 305 64 of of ADP issue-2406 305 65 customers customer NOUN issue-2406 305 66 without without ADP issue-2406 305 67 the the DET issue-2406 305 68 struggle struggle NOUN issue-2406 305 69 . . PUNCT issue-2406 306 1 moreover moreover ADV issue-2406 306 2 , , PUNCT issue-2406 306 3 the the DET issue-2406 306 4 results result NOUN issue-2406 306 5 of of ADP issue-2406 306 6 mero mero PROPN issue-2406 306 7 ( ( PUNCT issue-2406 306 8 2018 2018 NUM issue-2406 306 9 ) ) PUNCT issue-2406 306 10 have have AUX issue-2406 306 11 shown show VERB issue-2406 306 12 that that SCONJ issue-2406 306 13 the the DET issue-2406 306 14 dimensions dimension NOUN issue-2406 306 15 analysed analyse VERB issue-2406 306 16 in in ADP issue-2406 306 17 a a DET issue-2406 306 18 two two NUM issue-2406 306 19 - - PUNCT issue-2406 306 20 way way NOUN issue-2406 306 21 communication communication NOUN issue-2406 306 22 help help NOUN issue-2406 306 23 to to PART issue-2406 306 24 build build VERB issue-2406 306 25 a a DET issue-2406 306 26 relationship relationship NOUN issue-2406 306 27 that that PRON issue-2406 306 28 leads lead VERB issue-2406 306 29 to to ADP issue-2406 306 30 trust trust NOUN issue-2406 306 31 and and CCONJ issue-2406 306 32 positive positive ADJ issue-2406 306 33 behavioural behavioural ADJ issue-2406 306 34 outcomes outcome NOUN issue-2406 306 35 . . PUNCT issue-2406 307 1 the the DET issue-2406 307 2 authors author NOUN issue-2406 307 3 of of ADP issue-2406 307 4 this this DET issue-2406 307 5 paper paper NOUN issue-2406 307 6 have have AUX issue-2406 307 7 demonstrated demonstrate VERB issue-2406 307 8 the the DET issue-2406 307 9 positive positive ADJ issue-2406 307 10 outcomes outcome NOUN issue-2406 307 11 through through ADP issue-2406 307 12 the the DET issue-2406 307 13 behaviour behaviour NOUN issue-2406 307 14 of of ADP issue-2406 307 15 the the DET issue-2406 307 16 customer customer NOUN issue-2406 307 17 through through ADP issue-2406 307 18 the the DET issue-2406 307 19 customer customer NOUN issue-2406 307 20 journey journey NOUN issue-2406 307 21 , , PUNCT issue-2406 307 22 which which PRON issue-2406 307 23 was be AUX issue-2406 307 24 demonstrated demonstrate VERB issue-2406 307 25 in in ADP issue-2406 307 26 the the DET issue-2406 307 27 observation observation NOUN issue-2406 307 28 method method NOUN issue-2406 307 29 and and CCONJ issue-2406 307 30 visualised visualise VERB issue-2406 307 31 in in ADP issue-2406 307 32 figure figure NOUN issue-2406 307 33 2 2 NUM issue-2406 307 34 . . PUNCT issue-2406 307 35 according accord VERB issue-2406 307 36 to to ADP issue-2406 307 37 the the DET issue-2406 307 38 results result NOUN issue-2406 307 39 of of ADP issue-2406 307 40 the the DET issue-2406 307 41 paper paper NOUN issue-2406 307 42 and and CCONJ issue-2406 307 43 the the DET issue-2406 307 44 research research NOUN issue-2406 307 45 methods method NOUN issue-2406 307 46 used use VERB issue-2406 307 47 , , PUNCT issue-2406 307 48 the the DET issue-2406 307 49 authors author NOUN issue-2406 307 50 have have AUX issue-2406 307 51 made make VERB issue-2406 307 52 the the DET issue-2406 307 53 recommendations recommendation NOUN issue-2406 307 54 that that PRON issue-2406 307 55 need need VERB issue-2406 307 56 to to PART issue-2406 307 57 be be AUX issue-2406 307 58 considered consider VERB issue-2406 307 59 in in ADP issue-2406 307 60 financial financial ADJ issue-2406 307 61 startups startup NOUN issue-2406 307 62 to to PART issue-2406 307 63 prioritise prioritise VERB issue-2406 307 64 when when SCONJ issue-2406 307 65 implementing implement VERB issue-2406 307 66 a a DET issue-2406 307 67 chat chat NOUN issue-2406 307 68 marketing marketing NOUN issue-2406 307 69 strategy strategy NOUN issue-2406 307 70 to to PART issue-2406 307 71 achieve achieve VERB issue-2406 307 72 the the DET issue-2406 307 73 highest high ADJ issue-2406 307 74 levels level NOUN issue-2406 307 75 of of ADP issue-2406 307 76 customer customer NOUN issue-2406 307 77 support support NOUN issue-2406 307 78 satisfaction satisfaction NOUN issue-2406 307 79 . . PUNCT issue-2406 308 1 firstly firstly ADV issue-2406 308 2 , , PUNCT issue-2406 308 3 financial financial ADJ issue-2406 308 4 startups startup NOUN issue-2406 308 5 must must AUX issue-2406 308 6 aim aim VERB issue-2406 308 7 to to PART issue-2406 308 8 maintain maintain VERB issue-2406 308 9 a a DET issue-2406 308 10 low low ADJ issue-2406 308 11 response response NOUN issue-2406 308 12 rate rate NOUN issue-2406 308 13 , , PUNCT issue-2406 308 14 providing provide VERB issue-2406 308 15 the the DET issue-2406 308 16 customer customer NOUN issue-2406 308 17 with with ADP issue-2406 308 18 quick quick ADJ issue-2406 308 19 answers answer NOUN issue-2406 308 20 and and CCONJ issue-2406 308 21 a a DET issue-2406 308 22 sense sense NOUN issue-2406 308 23 of of ADP issue-2406 308 24 belonging belonging NOUN issue-2406 308 25 that that PRON issue-2406 308 26 will will AUX issue-2406 308 27 help help VERB issue-2406 308 28 build build VERB issue-2406 308 29 trust trust NOUN issue-2406 308 30 and and CCONJ issue-2406 308 31 commitment commitment NOUN issue-2406 308 32 from from ADP issue-2406 308 33 the the DET issue-2406 308 34 customer customer NOUN issue-2406 308 35 towards towards ADP issue-2406 308 36 the the DET issue-2406 308 37 company company NOUN issue-2406 308 38 . . PUNCT issue-2406 309 1 in in ADP issue-2406 309 2 addition addition NOUN issue-2406 309 3 , , PUNCT issue-2406 309 4 financial financial ADJ issue-2406 309 5 startups startup NOUN issue-2406 309 6 must must AUX issue-2406 309 7 consider consider VERB issue-2406 309 8 the the DET issue-2406 309 9 development development NOUN issue-2406 309 10 of of ADP issue-2406 309 11 chatbots chatbot NOUN issue-2406 309 12 and and CCONJ issue-2406 309 13 their their PRON issue-2406 309 14 flow flow NOUN issue-2406 309 15 to to PART issue-2406 309 16 transfer transfer VERB issue-2406 309 17 customers customer NOUN issue-2406 309 18 in in ADP issue-2406 309 19 situations situation NOUN issue-2406 309 20 of of ADP issue-2406 309 21 complexity complexity NOUN issue-2406 309 22 or or CCONJ issue-2406 309 23 when when SCONJ issue-2406 309 24 the the DET issue-2406 309 25 customer customer NOUN issue-2406 309 26 requests request VERB issue-2406 309 27 to to PART issue-2406 309 28 be be AUX issue-2406 309 29 transferred transfer VERB issue-2406 309 30 to to ADP issue-2406 309 31 a a DET issue-2406 309 32 live live ADJ issue-2406 309 33 agent agent NOUN issue-2406 309 34 instead instead ADV issue-2406 309 35 of of ADP issue-2406 309 36 communicating communicate VERB issue-2406 309 37 with with ADP issue-2406 309 38 the the DET issue-2406 309 39 chatbot chatbot NOUN issue-2406 309 40 . . PUNCT issue-2406 310 1 companies company NOUN issue-2406 310 2 need need VERB issue-2406 310 3 to to PART issue-2406 310 4 maintain maintain VERB issue-2406 310 5 chatbots chatbot NOUN issue-2406 310 6 on on ADP issue-2406 310 7 a a DET issue-2406 310 8 regular regular ADJ issue-2406 310 9 basis basis NOUN issue-2406 310 10 , , PUNCT issue-2406 310 11 with with ADP issue-2406 310 12 updates update NOUN issue-2406 310 13 , , PUNCT issue-2406 310 14 fixes fix NOUN issue-2406 310 15 and and CCONJ issue-2406 310 16 development development NOUN issue-2406 310 17 of of ADP issue-2406 310 18 chatbots chatbot NOUN issue-2406 310 19 to to PART issue-2406 310 20 enable enable VERB issue-2406 310 21 the the DET issue-2406 310 22 automation automation NOUN issue-2406 310 23 of of ADP issue-2406 310 24 the the DET issue-2406 310 25 customer customer NOUN issue-2406 310 26 journey journey NOUN issue-2406 310 27 to to PART issue-2406 310 28 be be AUX issue-2406 310 29 as as ADV issue-2406 310 30 smooth smooth ADJ issue-2406 310 31 as as ADP issue-2406 310 32 possible possible ADJ issue-2406 310 33 , , PUNCT issue-2406 310 34 with with ADP issue-2406 310 35 the the DET issue-2406 310 36 ability ability NOUN issue-2406 310 37 to to PART issue-2406 310 38 seamlessly seamlessly ADV issue-2406 310 39 transfer transfer VERB issue-2406 310 40 customers customer NOUN issue-2406 310 41 to to PART issue-2406 310 42 live live VERB issue-2406 310 43 agents agent NOUN issue-2406 310 44 as as ADV issue-2406 310 45 well well ADV issue-2406 310 46 as as ADP issue-2406 310 47 without without ADP issue-2406 310 48 any any DET issue-2406 310 49 delays delay NOUN issue-2406 310 50 by by ADP issue-2406 310 51 providing provide VERB issue-2406 310 52 notifications notification NOUN issue-2406 310 53 that that SCONJ issue-2406 310 54 the the DET issue-2406 310 55 customer customer NOUN issue-2406 310 56 is be AUX issue-2406 310 57 being be AUX issue-2406 310 58 transferred transfer VERB issue-2406 310 59 , , PUNCT issue-2406 310 60 and and CCONJ issue-2406 310 61 the the DET issue-2406 310 62 company company NOUN issue-2406 310 63 needs need VERB issue-2406 310 64 to to PART issue-2406 310 65 test test VERB issue-2406 310 66 the the DET issue-2406 310 67 process process NOUN issue-2406 310 68 to to PART issue-2406 310 69 assess assess VERB issue-2406 310 70 the the DET issue-2406 310 71 bottlenecks bottleneck NOUN issue-2406 310 72 and and CCONJ issue-2406 310 73 obstacles obstacle NOUN issue-2406 310 74 along along ADP issue-2406 310 75 the the DET issue-2406 310 76 way way NOUN issue-2406 310 77 . . PUNCT issue-2406 311 1 moreover moreover ADV issue-2406 311 2 , , PUNCT issue-2406 311 3 companies company NOUN issue-2406 311 4 should should AUX issue-2406 311 5 consider consider VERB issue-2406 311 6 implementing implement VERB issue-2406 311 7 a a DET issue-2406 311 8 successful successful ADJ issue-2406 311 9 ticketing ticketing NOUN issue-2406 311 10 system system NOUN issue-2406 311 11 to to PART issue-2406 311 12 automate automate VERB issue-2406 311 13 requests request NOUN issue-2406 311 14 , , PUNCT issue-2406 311 15 track track NOUN issue-2406 311 16 and and CCONJ issue-2406 311 17 monitor monitor VERB issue-2406 311 18 the the DET issue-2406 311 19 resolution resolution NOUN issue-2406 311 20 of of ADP issue-2406 311 21 each each DET issue-2406 311 22 ticket ticket NOUN issue-2406 311 23 in in ADP issue-2406 311 24 order order NOUN issue-2406 311 25 to to PART issue-2406 311 26 increase increase VERB issue-2406 311 27 customer customer NOUN issue-2406 311 28 satisfaction satisfaction NOUN issue-2406 311 29 with with ADP issue-2406 311 30 support support NOUN issue-2406 311 31 . . PUNCT issue-2406 312 1 each each DET issue-2406 312 2 issue issue NOUN issue-2406 312 3 should should AUX issue-2406 312 4 not not PART issue-2406 312 5 be be AUX issue-2406 312 6 overdue overdue ADJ issue-2406 312 7 and and CCONJ issue-2406 312 8 should should AUX issue-2406 312 9 be be AUX issue-2406 312 10 resolved resolve VERB issue-2406 312 11 in in ADP issue-2406 312 12 a a DET issue-2406 312 13 timely timely ADJ issue-2406 312 14 manner manner NOUN issue-2406 312 15 . . PUNCT issue-2406 313 1 live live ADJ issue-2406 313 2 agents agent NOUN issue-2406 313 3 in in ADP issue-2406 313 4 financial financial ADJ issue-2406 313 5 startups startup NOUN issue-2406 313 6 should should AUX issue-2406 313 7 try try VERB issue-2406 313 8 to to PART issue-2406 313 9 avoid avoid VERB issue-2406 313 10 creating create VERB issue-2406 313 11 tickets ticket NOUN issue-2406 313 12 in in ADP issue-2406 313 13 the the DET issue-2406 313 14 first first ADJ issue-2406 313 15 place place NOUN issue-2406 313 16 and and CCONJ issue-2406 313 17 try try VERB issue-2406 313 18 to to PART issue-2406 313 19 resolve resolve VERB issue-2406 313 20 every every DET issue-2406 313 21 case case NOUN issue-2406 313 22 during during ADP issue-2406 313 23 the the DET issue-2406 313 24 chat chat NOUN issue-2406 313 25 interaction interaction NOUN issue-2406 313 26 , , PUNCT issue-2406 313 27 and and CCONJ issue-2406 313 28 create create VERB issue-2406 313 29 tickets ticket NOUN issue-2406 313 30 only only ADV issue-2406 313 31 when when SCONJ issue-2406 313 32 it it PRON issue-2406 313 33 is be AUX issue-2406 313 34 impossible impossible ADJ issue-2406 313 35 to to PART issue-2406 313 36 resolve resolve VERB issue-2406 313 37 the the DET issue-2406 313 38 request request NOUN issue-2406 313 39 during during ADP issue-2406 313 40 the the DET issue-2406 313 41 chat chat NOUN issue-2406 313 42 interaction interaction NOUN issue-2406 313 43 . . PUNCT issue-2406 314 1 financial financial ADJ issue-2406 314 2 startups startup NOUN issue-2406 314 3 need need VERB issue-2406 314 4 to to PART issue-2406 314 5 consider consider VERB issue-2406 314 6 the the DET issue-2406 314 7 most most ADV issue-2406 314 8 efficient efficient ADJ issue-2406 314 9 and and CCONJ issue-2406 314 10 seamless seamless ADJ issue-2406 314 11 process process NOUN issue-2406 314 12 to to PART issue-2406 314 13 transfer transfer VERB issue-2406 314 14 the the DET issue-2406 314 15 customer customer NOUN issue-2406 314 16 from from ADP issue-2406 314 17 a a DET issue-2406 314 18 chatbot chatbot NOUN issue-2406 314 19 to to ADP issue-2406 314 20 a a DET issue-2406 314 21 live live ADJ issue-2406 314 22 agent agent NOUN issue-2406 314 23 and and CCONJ issue-2406 314 24 avoid avoid VERB issue-2406 314 25 any any DET issue-2406 314 26 delays delay NOUN issue-2406 314 27 . . PUNCT issue-2406 315 1 by by ADP issue-2406 315 2 developing develop VERB issue-2406 315 3 an an DET issue-2406 315 4 efficient efficient ADJ issue-2406 315 5 chatbot chatbot NOUN issue-2406 315 6 plan plan NOUN issue-2406 315 7 , , PUNCT issue-2406 315 8 companies company NOUN issue-2406 315 9 can can AUX issue-2406 315 10 ensure ensure VERB issue-2406 315 11 the the DET issue-2406 315 12 ease ease NOUN issue-2406 315 13 of of ADP issue-2406 315 14 transfer transfer NOUN issue-2406 315 15 and and CCONJ issue-2406 315 16 provide provide VERB issue-2406 315 17 the the DET issue-2406 315 18 best good ADJ issue-2406 315 19 flexibility flexibility NOUN issue-2406 315 20 for for ADP issue-2406 315 21 the the DET issue-2406 315 22 customer customer NOUN issue-2406 315 23 . . PUNCT issue-2406 316 1 financial financial ADJ issue-2406 316 2 startups startup NOUN issue-2406 316 3 need need VERB issue-2406 316 4 to to PART issue-2406 316 5 consider consider VERB issue-2406 316 6 several several ADJ issue-2406 316 7 key key ADJ issue-2406 316 8 factors factor NOUN issue-2406 316 9 when when SCONJ issue-2406 316 10 preparing prepare VERB issue-2406 316 11 the the DET issue-2406 316 12 customer customer NOUN issue-2406 316 13 for for ADP issue-2406 316 14 a a DET issue-2406 316 15 transfer transfer NOUN issue-2406 316 16 . . PUNCT issue-2406 317 1 firstly firstly ADV issue-2406 317 2 , , PUNCT issue-2406 317 3 companies company NOUN issue-2406 317 4 must must AUX issue-2406 317 5 present present VERB issue-2406 317 6 a a DET issue-2406 317 7 clear clear ADJ issue-2406 317 8 handover handover NOUN issue-2406 317 9 process process NOUN issue-2406 317 10 that that PRON issue-2406 317 11 informs inform VERB issue-2406 317 12 the the DET issue-2406 317 13 customer customer NOUN issue-2406 317 14 that that PRON issue-2406 317 15 the the DET issue-2406 317 16 transfer transfer NOUN issue-2406 317 17 is be AUX issue-2406 317 18 being be AUX issue-2406 317 19 initiated initiate VERB issue-2406 317 20 , , PUNCT issue-2406 317 21 with with ADP issue-2406 317 22 the the DET issue-2406 317 23 chatbot chatbot NOUN issue-2406 317 24 informing inform VERB issue-2406 317 25 the the DET issue-2406 317 26 customer customer NOUN issue-2406 317 27 of of ADP issue-2406 317 28 the the DET issue-2406 317 29 process process NOUN issue-2406 317 30 and and CCONJ issue-2406 317 31 raising raise VERB issue-2406 317 32 awareness awareness NOUN issue-2406 317 33 that that SCONJ issue-2406 317 34 the the DET issue-2406 317 35 transfer transfer NOUN issue-2406 317 36 is be AUX issue-2406 317 37 taking take VERB issue-2406 317 38 place place NOUN issue-2406 317 39 . . PUNCT issue-2406 318 1 this this PRON issue-2406 318 2 can can AUX issue-2406 318 3 prevent prevent VERB issue-2406 318 4 sudden sudden ADJ issue-2406 318 5 transfers transfer NOUN issue-2406 318 6 and and CCONJ issue-2406 318 7 inconvenience inconvenience NOUN issue-2406 318 8 . . PUNCT issue-2406 319 1 the the DET issue-2406 319 2 company company NOUN issue-2406 319 3 must must AUX issue-2406 319 4 also also ADV issue-2406 319 5 develop develop VERB issue-2406 319 6 a a DET issue-2406 319 7 fallback fallback NOUN issue-2406 319 8 plan plan NOUN issue-2406 319 9 for for ADP issue-2406 319 10 when when SCONJ issue-2406 319 11 live live ADJ issue-2406 319 12 agents agent NOUN issue-2406 319 13 are be AUX issue-2406 319 14 unavailable unavailable ADJ issue-2406 319 15 , , PUNCT issue-2406 319 16 and and CCONJ issue-2406 319 17 avoid avoid VERB issue-2406 319 18 this this PRON issue-2406 319 19 as as ADV issue-2406 319 20 much much ADV issue-2406 319 21 as as ADP issue-2406 319 22 possible possible ADJ issue-2406 319 23 to to PART issue-2406 319 24 maintain maintain VERB issue-2406 319 25 professionalism professionalism NOUN issue-2406 319 26 . . PUNCT issue-2406 320 1 in in ADP issue-2406 320 2 addition addition NOUN issue-2406 320 3 to to ADP issue-2406 320 4 the the DET issue-2406 320 5 first first ADJ issue-2406 320 6 key key ADJ issue-2406 320 7 factor factor NOUN issue-2406 320 8 , , PUNCT issue-2406 320 9 the the DET issue-2406 320 10 company company NOUN issue-2406 320 11 must must AUX issue-2406 320 12 integrate integrate VERB issue-2406 320 13 both both DET issue-2406 320 14 chatbots chatbot NOUN issue-2406 320 15 and and CCONJ issue-2406 320 16 live live ADJ issue-2406 320 17 agents agent NOUN issue-2406 320 18 so so SCONJ issue-2406 320 19 that that SCONJ issue-2406 320 20 the the DET issue-2406 320 21 live live ADJ issue-2406 320 22 agent agent NOUN issue-2406 320 23 has have VERB issue-2406 320 24 the the DET issue-2406 320 25 history history NOUN issue-2406 320 26 of of ADP issue-2406 320 27 the the DET issue-2406 320 28 conversation conversation NOUN issue-2406 320 29 between between ADP issue-2406 320 30 the the DET issue-2406 320 31 chatbot chatbot NOUN issue-2406 320 32 and and CCONJ issue-2406 320 33 the the DET issue-2406 320 34 customer customer NOUN issue-2406 320 35 . . PUNCT issue-2406 321 1 this this PRON issue-2406 321 2 is be AUX issue-2406 321 3 because because SCONJ issue-2406 321 4 the the DET issue-2406 321 5 live live ADJ issue-2406 321 6 agent agent NOUN issue-2406 321 7 needs need VERB issue-2406 321 8 to to PART issue-2406 321 9 quickly quickly ADV issue-2406 321 10 go go VERB issue-2406 321 11 through through ADP issue-2406 321 12 the the DET issue-2406 321 13 main main ADJ issue-2406 321 14 points point NOUN issue-2406 321 15 of of ADP issue-2406 321 16 the the DET issue-2406 321 17 customer customer NOUN issue-2406 321 18 's 's PART issue-2406 321 19 figure figure NOUN issue-2406 321 20 3 3 X issue-2406 321 21 . . X issue-2406 321 22 customer customer NOUN issue-2406 321 23 journey journey NOUN issue-2406 321 24 map map NOUN issue-2406 321 25 in in ADP issue-2406 321 26 chat chat NOUN issue-2406 321 27 marketing marketing NOUN issue-2406 321 28 note note NOUN issue-2406 321 29 : : PUNCT issue-2406 321 30 the the DET issue-2406 321 31 figure figure NOUN issue-2406 321 32 has have AUX issue-2406 321 33 been be AUX issue-2406 321 34 created create VERB issue-2406 321 35 by by ADP issue-2406 321 36 authors author NOUN issue-2406 321 37 according accord VERB issue-2406 321 38 to to ADP issue-2406 321 39 the the DET issue-2406 321 40 results result NOUN issue-2406 321 41 obtained obtain VERB issue-2406 321 42 process process NOUN issue-2406 321 43 baltic baltic ADJ issue-2406 321 44 journal journal PROPN issue-2406 321 45 of of ADP issue-2406 321 46 economic economic ADJ issue-2406 321 47 studies study NOUN issue-2406 321 48 12 12 NUM issue-2406 321 49 vol vol NOUN issue-2406 321 50 . . PUNCT issue-2406 322 1 10 10 NUM issue-2406 322 2 no no NOUN issue-2406 322 3 . . NOUN issue-2406 322 4 2 2 NUM issue-2406 322 5 , , PUNCT issue-2406 322 6 2024 2024 NUM issue-2406 322 7 query query NOUN issue-2406 322 8 and and CCONJ issue-2406 322 9 problem problem NOUN issue-2406 322 10 in in ADP issue-2406 322 11 order order NOUN issue-2406 322 12 to to PART issue-2406 322 13 help help VERB issue-2406 322 14 them they PRON issue-2406 322 15 more more ADV issue-2406 322 16 quickly quickly ADV issue-2406 322 17 than than ADP issue-2406 322 18 asking ask VERB issue-2406 322 19 the the DET issue-2406 322 20 customer customer NOUN issue-2406 322 21 the the DET issue-2406 322 22 question question NOUN issue-2406 322 23 again again ADV issue-2406 322 24 or or CCONJ issue-2406 322 25 describing describe VERB issue-2406 322 26 the the DET issue-2406 322 27 problem problem NOUN issue-2406 322 28 again again ADV issue-2406 322 29 . . PUNCT issue-2406 323 1 furthermore furthermore ADV issue-2406 323 2 , , PUNCT issue-2406 323 3 financial financial ADJ issue-2406 323 4 startups startup NOUN issue-2406 323 5 must must AUX issue-2406 323 6 also also ADV issue-2406 323 7 aim aim VERB issue-2406 323 8 to to PART issue-2406 323 9 keep keep VERB issue-2406 323 10 chat chat NOUN issue-2406 323 11 times time NOUN issue-2406 323 12 low low ADJ issue-2406 323 13 by by ADP issue-2406 323 14 providing provide VERB issue-2406 323 15 answers answer NOUN issue-2406 323 16 with with ADP issue-2406 323 17 sufficient sufficient ADJ issue-2406 323 18 information information NOUN issue-2406 323 19 . . PUNCT issue-2406 324 1 companies company NOUN issue-2406 324 2 need need VERB issue-2406 324 3 to to PART issue-2406 324 4 educate educate VERB issue-2406 324 5 live live ADJ issue-2406 324 6 chats chat NOUN issue-2406 324 7 as as ADV issue-2406 324 8 well well ADV issue-2406 324 9 as as ADP issue-2406 324 10 provide provide VERB issue-2406 324 11 detailed detailed ADJ issue-2406 324 12 explanations explanation NOUN issue-2406 324 13 via via ADP issue-2406 324 14 chatbots chatbot NOUN issue-2406 324 15 for for ADP issue-2406 324 16 every every DET issue-2406 324 17 query query NOUN issue-2406 324 18 that that PRON issue-2406 324 19 can can AUX issue-2406 324 20 be be AUX issue-2406 324 21 answered answer VERB issue-2406 324 22 by by ADP issue-2406 324 23 customer customer NOUN issue-2406 324 24 support support NOUN issue-2406 324 25 . . PUNCT issue-2406 325 1 if if SCONJ issue-2406 325 2 the the DET issue-2406 325 3 live live ADJ issue-2406 325 4 agent agent NOUN issue-2406 325 5 is be AUX issue-2406 325 6 uneducated uneducated ADJ issue-2406 325 7 , , PUNCT issue-2406 325 8 the the DET issue-2406 325 9 chat chat NOUN issue-2406 325 10 will will AUX issue-2406 325 11 take take VERB issue-2406 325 12 longer long ADJ issue-2406 325 13 than than ADP issue-2406 325 14 an an DET issue-2406 325 15 experienced experienced ADJ issue-2406 325 16 live live ADJ issue-2406 325 17 agent agent NOUN issue-2406 325 18 . . PUNCT issue-2406 326 1 also also ADV issue-2406 326 2 , , PUNCT issue-2406 326 3 chatbots chatbot NOUN issue-2406 326 4 may may AUX issue-2406 326 5 struggle struggle VERB issue-2406 326 6 to to PART issue-2406 326 7 understand understand VERB issue-2406 326 8 certain certain ADJ issue-2406 326 9 keywords keyword NOUN issue-2406 326 10 and and CCONJ issue-2406 326 11 cause cause VERB issue-2406 326 12 the the DET issue-2406 326 13 chat chat NOUN issue-2406 326 14 to to PART issue-2406 326 15 be be AUX issue-2406 326 16 longer long ADJ issue-2406 326 17 just just ADV issue-2406 326 18 by by ADP issue-2406 326 19 asking ask VERB issue-2406 326 20 for for ADP issue-2406 326 21 clarification clarification NOUN issue-2406 326 22 from from ADP issue-2406 326 23 the the DET issue-2406 326 24 customer customer NOUN issue-2406 326 25 , , PUNCT issue-2406 326 26 so so ADV issue-2406 326 27 the the DET issue-2406 326 28 company company NOUN issue-2406 326 29 must must AUX issue-2406 326 30 register register VERB issue-2406 326 31 multiple multiple ADJ issue-2406 326 32 keywords keyword NOUN issue-2406 326 33 for for ADP issue-2406 326 34 each each DET issue-2406 326 35 scenario scenario NOUN issue-2406 326 36 and and CCONJ issue-2406 326 37 user user NOUN issue-2406 326 38 input input NOUN issue-2406 326 39 to to PART issue-2406 326 40 make make VERB issue-2406 326 41 the the DET issue-2406 326 42 chatbot chatbot NOUN issue-2406 326 43 as as ADV issue-2406 326 44 understandable understandable ADJ issue-2406 326 45 as as ADP issue-2406 326 46 possible possible ADJ issue-2406 326 47 . . PUNCT issue-2406 327 1 to to PART issue-2406 327 2 achieve achieve VERB issue-2406 327 3 the the DET issue-2406 327 4 highest high ADJ issue-2406 327 5 level level NOUN issue-2406 327 6 of of ADP issue-2406 327 7 customer customer NOUN issue-2406 327 8 satisfaction satisfaction NOUN issue-2406 327 9 , , PUNCT issue-2406 327 10 it it PRON issue-2406 327 11 is be AUX issue-2406 327 12 recommended recommend VERB issue-2406 327 13 that that SCONJ issue-2406 327 14 financial financial ADJ issue-2406 327 15 startups startup NOUN issue-2406 327 16 implement implement VERB issue-2406 327 17 a a DET issue-2406 327 18 combination combination NOUN issue-2406 327 19 of of ADP issue-2406 327 20 live live ADJ issue-2406 327 21 agents agent NOUN issue-2406 327 22 and and CCONJ issue-2406 327 23 chatbots chatbot NOUN issue-2406 327 24 in in ADP issue-2406 327 25 chat chat NOUN issue-2406 327 26 marketing marketing NOUN issue-2406 327 27 to to PART issue-2406 327 28 meet meet VERB issue-2406 327 29 all all DET issue-2406 327 30 customer customer NOUN issue-2406 327 31 needs need NOUN issue-2406 327 32 in in ADP issue-2406 327 33 a a DET issue-2406 327 34 timely timely ADJ issue-2406 327 35 manner manner NOUN issue-2406 327 36 . . PUNCT issue-2406 328 1 through through ADP issue-2406 328 2 the the DET issue-2406 328 3 hybrid hybrid NOUN issue-2406 328 4 strategy strategy NOUN issue-2406 328 5 , , PUNCT issue-2406 328 6 companies company NOUN issue-2406 328 7 need need VERB issue-2406 328 8 to to PART issue-2406 328 9 effectively effectively ADV issue-2406 328 10 handle handle VERB issue-2406 328 11 all all DET issue-2406 328 12 queries query NOUN issue-2406 328 13 . . PUNCT issue-2406 329 1 it it PRON issue-2406 329 2 is be AUX issue-2406 329 3 also also ADV issue-2406 329 4 essential essential ADJ issue-2406 329 5 to to PART issue-2406 329 6 invest invest VERB issue-2406 329 7 in in ADP issue-2406 329 8 training training NOUN issue-2406 329 9 and and CCONJ issue-2406 329 10 educating educate VERB issue-2406 329 11 live live ADJ issue-2406 329 12 agents agent NOUN issue-2406 329 13 to to PART issue-2406 329 14 handle handle VERB issue-2406 329 15 all all DET issue-2406 329 16 types type NOUN issue-2406 329 17 of of ADP issue-2406 329 18 queries query NOUN issue-2406 329 19 in in ADP issue-2406 329 20 a a DET issue-2406 329 21 professional professional ADJ issue-2406 329 22 and and CCONJ issue-2406 329 23 timely timely ADJ issue-2406 329 24 manner manner NOUN issue-2406 329 25 to to PART issue-2406 329 26 ensure ensure VERB issue-2406 329 27 the the DET issue-2406 329 28 skills skill NOUN issue-2406 329 29 and and CCONJ issue-2406 329 30 knowledge knowledge NOUN issue-2406 329 31 required require VERB issue-2406 329 32 for for ADP issue-2406 329 33 customer customer NOUN issue-2406 329 34 support support NOUN issue-2406 329 35 . . PUNCT issue-2406 330 1 in in ADP issue-2406 330 2 addition addition NOUN issue-2406 330 3 , , PUNCT issue-2406 330 4 monitoring monitoring NOUN issue-2406 330 5 , , PUNCT issue-2406 330 6 tracking tracking NOUN issue-2406 330 7 and and CCONJ issue-2406 330 8 analysing analyse VERB issue-2406 330 9 customer customer NOUN issue-2406 330 10 feedback feedback NOUN issue-2406 330 11 is be AUX issue-2406 330 12 essential essential ADJ issue-2406 330 13 to to PART issue-2406 330 14 improve improve VERB issue-2406 330 15 and and CCONJ issue-2406 330 16 drive drive VERB issue-2406 330 17 business business NOUN issue-2406 330 18 performance performance NOUN issue-2406 330 19 . . PUNCT issue-2406 331 1 companies company NOUN issue-2406 331 2 should should AUX issue-2406 331 3 consider consider VERB issue-2406 331 4 the the DET issue-2406 331 5 risk risk NOUN issue-2406 331 6 factors factor NOUN issue-2406 331 7 in in ADP issue-2406 331 8 chat chat NOUN issue-2406 331 9 marketing marketing NOUN issue-2406 331 10 that that PRON issue-2406 331 11 can can AUX issue-2406 331 12 lead lead VERB issue-2406 331 13 to to ADP issue-2406 331 14 lower low ADJ issue-2406 331 15 satisfaction satisfaction NOUN issue-2406 331 16 levels level NOUN issue-2406 331 17 and and CCONJ issue-2406 331 18 avoid avoid VERB issue-2406 331 19 these these DET issue-2406 331 20 obstacles obstacle NOUN issue-2406 331 21 during during ADP issue-2406 331 22 the the DET issue-2406 331 23 process process NOUN issue-2406 331 24 . . PUNCT issue-2406 332 1 6 6 X issue-2406 332 2 . . X issue-2406 332 3 conclusions conclusion NOUN issue-2406 332 4 customer customer NOUN issue-2406 332 5 support support NOUN issue-2406 332 6 is be AUX issue-2406 332 7 an an DET issue-2406 332 8 essential essential ADJ issue-2406 332 9 component component NOUN issue-2406 332 10 of of ADP issue-2406 332 11 chat chat NOUN issue-2406 332 12 marketing marketing NOUN issue-2406 332 13 , , PUNCT issue-2406 332 14 and and CCONJ issue-2406 332 15 financial financial ADJ issue-2406 332 16 startups startup NOUN issue-2406 332 17 need need VERB issue-2406 332 18 to to PART issue-2406 332 19 recognise recognise VERB issue-2406 332 20 its its PRON issue-2406 332 21 importance importance NOUN issue-2406 332 22 in in ADP issue-2406 332 23 order order NOUN issue-2406 332 24 to to PART issue-2406 332 25 succeed succeed VERB issue-2406 332 26 . . PUNCT issue-2406 333 1 the the DET issue-2406 333 2 effectiveness effectiveness NOUN issue-2406 333 3 of of ADP issue-2406 333 4 customer customer NOUN issue-2406 333 5 support support NOUN issue-2406 333 6 can can AUX issue-2406 333 7 have have VERB issue-2406 333 8 a a DET issue-2406 333 9 significant significant ADJ issue-2406 333 10 impact impact NOUN issue-2406 333 11 on on ADP issue-2406 333 12 customer customer NOUN issue-2406 333 13 commitment commitment NOUN issue-2406 333 14 , , PUNCT issue-2406 333 15 trust trust NOUN issue-2406 333 16 , , PUNCT issue-2406 333 17 and and CCONJ issue-2406 333 18 brand brand NOUN issue-2406 333 19 loyalty loyalty NOUN issue-2406 333 20 , , PUNCT issue-2406 333 21 which which PRON issue-2406 333 22 can can AUX issue-2406 333 23 lead lead VERB issue-2406 333 24 to to ADP issue-2406 333 25 high high ADJ issue-2406 333 26 levels level NOUN issue-2406 333 27 of of ADP issue-2406 333 28 customer customer NOUN issue-2406 333 29 satisfaction satisfaction NOUN issue-2406 333 30 . . PUNCT issue-2406 334 1 therefore therefore ADV issue-2406 334 2 , , PUNCT issue-2406 334 3 it it PRON issue-2406 334 4 is be AUX issue-2406 334 5 crucial crucial ADJ issue-2406 334 6 for for SCONJ issue-2406 334 7 financial financial ADJ issue-2406 334 8 startups startup NOUN issue-2406 334 9 to to PART issue-2406 334 10 identify identify VERB issue-2406 334 11 customer customer NOUN issue-2406 334 12 satisfaction satisfaction NOUN issue-2406 334 13 as as ADP issue-2406 334 14 the the DET issue-2406 334 15 main main ADJ issue-2406 334 16 goal goal NOUN issue-2406 334 17 of of ADP issue-2406 334 18 customer customer NOUN issue-2406 334 19 engagement engagement NOUN issue-2406 334 20 and and CCONJ issue-2406 334 21 create create VERB issue-2406 334 22 additional additional ADJ issue-2406 334 23 value value NOUN issue-2406 334 24 for for ADP issue-2406 334 25 them they PRON issue-2406 334 26 by by ADP issue-2406 334 27 developing develop VERB issue-2406 334 28 positive positive ADJ issue-2406 334 29 relationships relationship NOUN issue-2406 334 30 with with ADP issue-2406 334 31 them they PRON issue-2406 334 32 . . PUNCT issue-2406 335 1 further far ADV issue-2406 335 2 , , PUNCT issue-2406 335 3 chat chat VERB issue-2406 335 4 marketing marketing NOUN issue-2406 335 5 can can AUX issue-2406 335 6 be be AUX issue-2406 335 7 defined define VERB issue-2406 335 8 as as ADP issue-2406 335 9 an an DET issue-2406 335 10 effective effective ADJ issue-2406 335 11 method method NOUN issue-2406 335 12 of of ADP issue-2406 335 13 online online ADJ issue-2406 335 14 customer customer NOUN issue-2406 335 15 support support NOUN issue-2406 335 16 delivered deliver VERB issue-2406 335 17 through through ADP issue-2406 335 18 live live ADJ issue-2406 335 19 chat chat NOUN issue-2406 335 20 and and CCONJ issue-2406 335 21 chatbots chatbot NOUN issue-2406 335 22 that that PRON issue-2406 335 23 can can AUX issue-2406 335 24 increase increase VERB issue-2406 335 25 customer customer NOUN issue-2406 335 26 loyalty loyalty NOUN issue-2406 335 27 and and CCONJ issue-2406 335 28 satisfaction satisfaction NOUN issue-2406 335 29 while while SCONJ issue-2406 335 30 building build VERB issue-2406 335 31 relationships relationship NOUN issue-2406 335 32 . . PUNCT issue-2406 336 1 in in ADP issue-2406 336 2 particular particular ADJ issue-2406 336 3 , , PUNCT issue-2406 336 4 chat chat PROPN issue-2406 336 5 has have AUX issue-2406 336 6 been be AUX issue-2406 336 7 recognised recognise VERB issue-2406 336 8 as as ADP issue-2406 336 9 a a DET issue-2406 336 10 useful useful ADJ issue-2406 336 11 tool tool NOUN issue-2406 336 12 for for ADP issue-2406 336 13 improving improve VERB issue-2406 336 14 customer customer NOUN issue-2406 336 15 support support NOUN issue-2406 336 16 and and CCONJ issue-2406 336 17 engagement engagement NOUN issue-2406 336 18 , , PUNCT issue-2406 336 19 as as SCONJ issue-2406 336 20 it it PRON issue-2406 336 21 allows allow VERB issue-2406 336 22 users user NOUN issue-2406 336 23 to to PART issue-2406 336 24 receive receive VERB issue-2406 336 25 quick quick ADJ issue-2406 336 26 , , PUNCT issue-2406 336 27 personalised personalised ADJ issue-2406 336 28 answers answer NOUN issue-2406 336 29 to to ADP issue-2406 336 30 their their PRON issue-2406 336 31 questions question NOUN issue-2406 336 32 and and CCONJ issue-2406 336 33 concerns concern NOUN issue-2406 336 34 from from ADP issue-2406 336 35 a a DET issue-2406 336 36 chatbot chatbot NOUN issue-2406 336 37 , , PUNCT issue-2406 336 38 live live ADJ issue-2406 336 39 agent agent NOUN issue-2406 336 40 or or CCONJ issue-2406 336 41 a a DET issue-2406 336 42 combination combination NOUN issue-2406 336 43 of of ADP issue-2406 336 44 both both PRON issue-2406 336 45 . . PUNCT issue-2406 337 1 chatbots chatbot NOUN issue-2406 337 2 are be AUX issue-2406 337 3 artificial artificial ADJ issue-2406 337 4 intelligence intelligence NOUN issue-2406 337 5 designed design VERB issue-2406 337 6 to to PART issue-2406 337 7 mimic mimic VERB issue-2406 337 8 human human ADJ issue-2406 337 9 speech speech NOUN issue-2406 337 10 that that PRON issue-2406 337 11 can can AUX issue-2406 337 12 provide provide VERB issue-2406 337 13 customers customer NOUN issue-2406 337 14 with with ADP issue-2406 337 15 short short ADJ issue-2406 337 16 interactions interaction NOUN issue-2406 337 17 with with ADP issue-2406 337 18 little little ADJ issue-2406 337 19 information information NOUN issue-2406 337 20 . . PUNCT issue-2406 338 1 when when SCONJ issue-2406 338 2 it it PRON issue-2406 338 3 comes come VERB issue-2406 338 4 to to ADP issue-2406 338 5 customer customer NOUN issue-2406 338 6 support support NOUN issue-2406 338 7 , , PUNCT issue-2406 338 8 most most ADJ issue-2406 338 9 customers customer NOUN issue-2406 338 10 still still ADV issue-2406 338 11 prefer prefer VERB issue-2406 338 12 text text NOUN issue-2406 338 13 to to PART issue-2406 338 14 voice voice VERB issue-2406 338 15 . . PUNCT issue-2406 339 1 on on ADP issue-2406 339 2 the the DET issue-2406 339 3 other other ADJ issue-2406 339 4 hand hand NOUN issue-2406 339 5 , , PUNCT issue-2406 339 6 customers customer NOUN issue-2406 339 7 prefer prefer VERB issue-2406 339 8 to to PART issue-2406 339 9 communicate communicate VERB issue-2406 339 10 with with ADP issue-2406 339 11 live live ADJ issue-2406 339 12 agents agent NOUN issue-2406 339 13 during during ADP issue-2406 339 14 a a DET issue-2406 339 15 chat chat NOUN issue-2406 339 16 because because SCONJ issue-2406 339 17 they they PRON issue-2406 339 18 can can AUX issue-2406 339 19 better well ADV issue-2406 339 20 understand understand VERB issue-2406 339 21 the the DET issue-2406 339 22 problem problem NOUN issue-2406 339 23 and and CCONJ issue-2406 339 24 answer answer VERB issue-2406 339 25 the the DET issue-2406 339 26 customer customer NOUN issue-2406 339 27 's 's PART issue-2406 339 28 questions question NOUN issue-2406 339 29 with with ADP issue-2406 339 30 empathy empathy NOUN issue-2406 339 31 and and CCONJ issue-2406 339 32 passion passion NOUN issue-2406 339 33 , , PUNCT issue-2406 339 34 which which PRON issue-2406 339 35 can can AUX issue-2406 339 36 help help VERB issue-2406 339 37 create create VERB issue-2406 339 38 a a DET issue-2406 339 39 warm warm ADJ issue-2406 339 40 relationship relationship NOUN issue-2406 339 41 and and CCONJ issue-2406 339 42 increase increase VERB issue-2406 339 43 trust trust NOUN issue-2406 339 44 . . PUNCT issue-2406 340 1 financial financial ADJ issue-2406 340 2 startups startup NOUN issue-2406 340 3 should should AUX issue-2406 340 4 understand understand VERB issue-2406 340 5 the the DET issue-2406 340 6 basic basic ADJ issue-2406 340 7 principles principle NOUN issue-2406 340 8 of of ADP issue-2406 340 9 chat chat NOUN issue-2406 340 10 marketing marketing NOUN issue-2406 340 11 to to PART issue-2406 340 12 choose choose VERB issue-2406 340 13 the the DET issue-2406 340 14 best good ADJ issue-2406 340 15 strategy strategy NOUN issue-2406 340 16 for for ADP issue-2406 340 17 each each DET issue-2406 340 18 customer customer NOUN issue-2406 340 19 query query NOUN issue-2406 340 20 . . PUNCT issue-2406 341 1 they they PRON issue-2406 341 2 can can AUX issue-2406 341 3 strengthen strengthen VERB issue-2406 341 4 their their PRON issue-2406 341 5 customer customer NOUN issue-2406 341 6 relationships relationship NOUN issue-2406 341 7 , , PUNCT issue-2406 341 8 increase increase VERB issue-2406 341 9 customer customer NOUN issue-2406 341 10 satisfaction satisfaction NOUN issue-2406 341 11 and and CCONJ issue-2406 341 12 trust trust NOUN issue-2406 341 13 by by ADP issue-2406 341 14 implementing implement VERB issue-2406 341 15 effective effective ADJ issue-2406 341 16 and and CCONJ issue-2406 341 17 efficient efficient ADJ issue-2406 341 18 customer customer NOUN issue-2406 341 19 support support NOUN issue-2406 341 20 through through ADP issue-2406 341 21 chat chat NOUN issue-2406 341 22 marketing marketing NOUN issue-2406 341 23 , , PUNCT issue-2406 341 24 which which PRON issue-2406 341 25 can can AUX issue-2406 341 26 lead lead VERB issue-2406 341 27 to to ADP issue-2406 341 28 long long ADJ issue-2406 341 29 - - PUNCT issue-2406 341 30 term term NOUN issue-2406 341 31 success success NOUN issue-2406 341 32 . . PUNCT issue-2406 342 1 in in ADP issue-2406 342 2 addition addition NOUN issue-2406 342 3 , , PUNCT issue-2406 342 4 another another DET issue-2406 342 5 advantage advantage NOUN issue-2406 342 6 of of ADP issue-2406 342 7 chat chat NOUN issue-2406 342 8 marketing marketing NOUN issue-2406 342 9 is be AUX issue-2406 342 10 the the DET issue-2406 342 11 ability ability NOUN issue-2406 342 12 to to PART issue-2406 342 13 collect collect VERB issue-2406 342 14 information information NOUN issue-2406 342 15 about about ADP issue-2406 342 16 customer customer NOUN issue-2406 342 17 behaviour behaviour NOUN issue-2406 342 18 and and CCONJ issue-2406 342 19 preferences preference NOUN issue-2406 342 20 . . PUNCT issue-2406 343 1 financial financial ADJ issue-2406 343 2 startups startup NOUN issue-2406 343 3 can can AUX issue-2406 343 4 learn learn VERB issue-2406 343 5 a a DET issue-2406 343 6 lot lot NOUN issue-2406 343 7 about about ADP issue-2406 343 8 what what PRON issue-2406 343 9 their their PRON issue-2406 343 10 customers customer NOUN issue-2406 343 11 are be AUX issue-2406 343 12 looking look VERB issue-2406 343 13 for for ADP issue-2406 343 14 , , PUNCT issue-2406 343 15 what what DET issue-2406 343 16 challenges challenge VERB issue-2406 343 17 they they PRON issue-2406 343 18 face face VERB issue-2406 343 19 , , PUNCT issue-2406 343 20 what what PRON issue-2406 343 21 they they PRON issue-2406 343 22 like like VERB issue-2406 343 23 and and CCONJ issue-2406 343 24 dislike dislike VERB issue-2406 343 25 about about ADP issue-2406 343 26 the the DET issue-2406 343 27 company company NOUN issue-2406 343 28 's 's PART issue-2406 343 29 products product NOUN issue-2406 343 30 and and CCONJ issue-2406 343 31 services service NOUN issue-2406 343 32 by by ADP issue-2406 343 33 studying study VERB issue-2406 343 34 the the DET issue-2406 343 35 conversations conversation NOUN issue-2406 343 36 that that PRON issue-2406 343 37 take take VERB issue-2406 343 38 place place NOUN issue-2406 343 39 through through ADP issue-2406 343 40 chat chat NOUN issue-2406 343 41 marketing marketing NOUN issue-2406 343 42 channels channel NOUN issue-2406 343 43 . . PUNCT issue-2406 344 1 this this DET issue-2406 344 2 information information NOUN issue-2406 344 3 can can AUX issue-2406 344 4 be be AUX issue-2406 344 5 used use VERB issue-2406 344 6 to to PART issue-2406 344 7 improve improve VERB issue-2406 344 8 customer customer NOUN issue-2406 344 9 support support NOUN issue-2406 344 10 , , PUNCT issue-2406 344 11 enhance enhance VERB issue-2406 344 12 products product NOUN issue-2406 344 13 and and CCONJ issue-2406 344 14 services service NOUN issue-2406 344 15 , , PUNCT issue-2406 344 16 and and CCONJ issue-2406 344 17 improve improve VERB issue-2406 344 18 marketing marketing NOUN issue-2406 344 19 plans plan NOUN issue-2406 344 20 . . PUNCT issue-2406 345 1 nevertheless nevertheless ADV issue-2406 345 2 , , PUNCT issue-2406 345 3 successful successful ADJ issue-2406 345 4 financial financial ADJ issue-2406 345 5 startups startup NOUN issue-2406 345 6 must must AUX issue-2406 345 7 provide provide VERB issue-2406 345 8 exceptional exceptional ADJ issue-2406 345 9 customer customer NOUN issue-2406 345 10 support support NOUN issue-2406 345 11 , , PUNCT issue-2406 345 12 and and CCONJ issue-2406 345 13 chat chat VERB issue-2406 345 14 marketing marketing NOUN issue-2406 345 15 has have AUX issue-2406 345 16 proven prove VERB issue-2406 345 17 to to PART issue-2406 345 18 be be AUX issue-2406 345 19 an an DET issue-2406 345 20 effective effective ADJ issue-2406 345 21 method method NOUN issue-2406 345 22 for for ADP issue-2406 345 23 doing do VERB issue-2406 345 24 so so ADV issue-2406 345 25 . . PUNCT issue-2406 346 1 by by ADP issue-2406 346 2 using use VERB issue-2406 346 3 chatbots chatbot NOUN issue-2406 346 4 , , PUNCT issue-2406 346 5 live live ADJ issue-2406 346 6 chats chat NOUN issue-2406 346 7 and and CCONJ issue-2406 346 8 other other ADJ issue-2406 346 9 chat chat NOUN issue-2406 346 10 marketing marketing NOUN issue-2406 346 11 solutions solution NOUN issue-2406 346 12 , , PUNCT issue-2406 346 13 they they PRON issue-2406 346 14 can can AUX issue-2406 346 15 increase increase VERB issue-2406 346 16 customer customer NOUN issue-2406 346 17 satisfaction satisfaction NOUN issue-2406 346 18 , , PUNCT issue-2406 346 19 build build VERB issue-2406 346 20 trust trust NOUN issue-2406 346 21 and and CCONJ issue-2406 346 22 loyalty loyalty NOUN issue-2406 346 23 , , PUNCT issue-2406 346 24 increase increase VERB issue-2406 346 25 productivity productivity NOUN issue-2406 346 26 and and CCONJ issue-2406 346 27 revenue revenue NOUN issue-2406 346 28 , , PUNCT issue-2406 346 29 and and CCONJ issue-2406 346 30 gain gain VERB issue-2406 346 31 useful useful ADJ issue-2406 346 32 insights insight NOUN issue-2406 346 33 into into ADP issue-2406 346 34 customer customer NOUN issue-2406 346 35 behaviour behaviour NOUN issue-2406 346 36 and and CCONJ issue-2406 346 37 preferences preference NOUN issue-2406 346 38 . . PUNCT issue-2406 347 1 additionally additionally ADV issue-2406 347 2 , , PUNCT issue-2406 347 3 the the DET issue-2406 347 4 factors factor NOUN issue-2406 347 5 that that PRON issue-2406 347 6 a a DET issue-2406 347 7 financial financial ADJ issue-2406 347 8 startup startup NOUN issue-2406 347 9 should should AUX issue-2406 347 10 consider consider VERB issue-2406 347 11 when when SCONJ issue-2406 347 12 providing provide VERB issue-2406 347 13 exceptional exceptional ADJ issue-2406 347 14 customer customer NOUN issue-2406 347 15 support support NOUN issue-2406 347 16 include include VERB issue-2406 347 17 the the DET issue-2406 347 18 quality quality NOUN issue-2406 347 19 of of ADP issue-2406 347 20 service service NOUN issue-2406 347 21 , , PUNCT issue-2406 347 22 which which PRON issue-2406 347 23 includes include VERB issue-2406 347 24 confidence confidence NOUN issue-2406 347 25 , , PUNCT issue-2406 347 26 empathy empathy NOUN issue-2406 347 27 and and CCONJ issue-2406 347 28 responsiveness responsiveness NOUN issue-2406 347 29 , , PUNCT issue-2406 347 30 as as ADV issue-2406 347 31 well well ADV issue-2406 347 32 as as ADP issue-2406 347 33 the the DET issue-2406 347 34 quality quality NOUN issue-2406 347 35 of of ADP issue-2406 347 36 the the DET issue-2406 347 37 system system NOUN issue-2406 347 38 , , PUNCT issue-2406 347 39 which which PRON issue-2406 347 40 includes include VERB issue-2406 347 41 response response NOUN issue-2406 347 42 time time NOUN issue-2406 347 43 , , PUNCT issue-2406 347 44 usability usability NOUN issue-2406 347 45 of of ADP issue-2406 347 46 the the DET issue-2406 347 47 system system NOUN issue-2406 347 48 , , PUNCT issue-2406 347 49 reliability reliability NOUN issue-2406 347 50 and and CCONJ issue-2406 347 51 ease ease NOUN issue-2406 347 52 of of ADP issue-2406 347 53 use use NOUN issue-2406 347 54 , , PUNCT issue-2406 347 55 24/7 24/7 NUM issue-2406 347 56 availability availability NOUN issue-2406 347 57 of of ADP issue-2406 347 58 customer customer NOUN issue-2406 347 59 support support NOUN issue-2406 347 60 and and CCONJ issue-2406 347 61 adaptability adaptability NOUN issue-2406 347 62 . . PUNCT issue-2406 348 1 besides besides SCONJ issue-2406 348 2 , , PUNCT issue-2406 348 3 the the DET issue-2406 348 4 information information NOUN issue-2406 348 5 quality quality NOUN issue-2406 348 6 factor factor NOUN issue-2406 348 7 , , PUNCT issue-2406 348 8 which which PRON issue-2406 348 9 includes include VERB issue-2406 348 10 accurate accurate ADJ issue-2406 348 11 , , PUNCT issue-2406 348 12 relevant relevant ADJ issue-2406 348 13 and and CCONJ issue-2406 348 14 valuable valuable ADJ issue-2406 348 15 information information NOUN issue-2406 348 16 for for ADP issue-2406 348 17 the the DET issue-2406 348 18 customer customer NOUN issue-2406 348 19 . . PUNCT issue-2406 349 1 these these DET issue-2406 349 2 factors factor NOUN issue-2406 349 3 are be AUX issue-2406 349 4 important important ADJ issue-2406 349 5 to to PART issue-2406 349 6 maintain maintain VERB issue-2406 349 7 a a DET issue-2406 349 8 high high ADJ issue-2406 349 9 level level NOUN issue-2406 349 10 of of ADP issue-2406 349 11 customer customer NOUN issue-2406 349 12 satisfaction satisfaction NOUN issue-2406 349 13 in in ADP issue-2406 349 14 chat chat NOUN issue-2406 349 15 marketing marketing NOUN issue-2406 349 16 in in ADP issue-2406 349 17 financial financial ADJ issue-2406 349 18 startups startup NOUN issue-2406 349 19 to to PART issue-2406 349 20 meet meet VERB issue-2406 349 21 customer customer NOUN issue-2406 349 22 expectations expectation NOUN issue-2406 349 23 during during ADP issue-2406 349 24 chat chat NOUN issue-2406 349 25 communication communication NOUN issue-2406 349 26 . . PUNCT issue-2406 350 1 references reference NOUN issue-2406 350 2 : : PUNCT issue-2406 350 3 accenture accenture NOUN issue-2406 350 4 ( ( PUNCT issue-2406 350 5 2016 2016 NUM issue-2406 350 6 ) ) PUNCT issue-2406 350 7 . . PUNCT issue-2406 351 1 chatbots chatbot NOUN issue-2406 351 2 in in ADP issue-2406 351 3 customer customer NOUN issue-2406 351 4 service service NOUN issue-2406 351 5 . . PUNCT issue-2406 352 1 available available ADJ issue-2406 352 2 at at ADP issue-2406 352 3 : : PUNCT issue-2406 352 4 https://www.accenture.com https://www.accenture.com X issue-2406 352 5 asiyanbi asiyanbi PROPN issue-2406 352 6 , , PUNCT issue-2406 352 7 h. h. PROPN issue-2406 352 8 b. b. PROPN issue-2406 352 9 , , PUNCT issue-2406 352 10 & & CCONJ issue-2406 352 11 ishola ishola PROPN issue-2406 352 12 , , PUNCT issue-2406 352 13 a. a. NOUN issue-2406 352 14 a. a. NOUN issue-2406 352 15 ( ( PUNCT issue-2406 352 16 2018 2018 NUM issue-2406 352 17 ) ) PUNCT issue-2406 352 18 . . PUNCT issue-2406 353 1 e e X issue-2406 353 2 - - ADJ issue-2406 353 3 banking banking ADJ issue-2406 353 4 services service NOUN issue-2406 353 5 impact impact NOUN issue-2406 353 6 and and CCONJ issue-2406 353 7 customer customer NOUN issue-2406 353 8 satisfaction satisfaction NOUN issue-2406 353 9 in in ADP issue-2406 353 10 selected select VERB issue-2406 353 11 bank bank NOUN issue-2406 353 12 branches branch NOUN issue-2406 353 13 in in ADP issue-2406 353 14 ibadan ibadan PROPN issue-2406 353 15 metropolis metropolis PROPN issue-2406 353 16 , , PUNCT issue-2406 353 17 oyo oyo NOUN issue-2406 353 18 state state NOUN issue-2406 353 19 , , PUNCT issue-2406 353 20 nigeria nigeria PROPN issue-2406 353 21 . . PUNCT issue-2406 354 1 accounting accounting NOUN issue-2406 354 2 , , PUNCT issue-2406 354 3 p. p. NOUN issue-2406 354 4 153–160 153–160 NUM issue-2406 354 5 . . PUNCT issue-2406 355 1 bricci bricci PROPN issue-2406 355 2 , , PUNCT issue-2406 355 3 l. l. PROPN issue-2406 355 4 , , PUNCT issue-2406 355 5 fragata fragata PROPN issue-2406 355 6 , , PUNCT issue-2406 355 7 a. a. PROPN issue-2406 355 8 , , PUNCT issue-2406 355 9 & & CCONJ issue-2406 355 10 antunes antunes PROPN issue-2406 355 11 , , PUNCT issue-2406 355 12 j. j. PROPN issue-2406 355 13 ( ( PUNCT issue-2406 355 14 2016 2016 NUM issue-2406 355 15 ) ) PUNCT issue-2406 355 16 . . PUNCT issue-2406 356 1 the the DET issue-2406 356 2 effects effect NOUN issue-2406 356 3 of of ADP issue-2406 356 4 trust trust NOUN issue-2406 356 5 , , PUNCT issue-2406 356 6 commitment commitment NOUN issue-2406 356 7 and and CCONJ issue-2406 356 8 satisfaction satisfaction NOUN issue-2406 356 9 on on ADP issue-2406 356 10 customer customer NOUN issue-2406 356 11 loyalty loyalty NOUN issue-2406 356 12 in in ADP issue-2406 356 13 the the DET issue-2406 356 14 distribution distribution NOUN issue-2406 356 15 sector sector NOUN issue-2406 356 16 . . PUNCT issue-2406 357 1 journal journal PROPN issue-2406 357 2 of of ADP issue-2406 357 3 economics economic NOUN issue-2406 357 4 , , PUNCT issue-2406 357 5 business business NOUN issue-2406 357 6 and and CCONJ issue-2406 357 7 management management NOUN issue-2406 357 8 , , PUNCT issue-2406 357 9 vol vol NOUN issue-2406 357 10 . . PROPN issue-2406 357 11 4(2 4(2 NUM issue-2406 357 12 ) ) PUNCT issue-2406 357 13 . . PUNCT issue-2406 358 1 baltic baltic PROPN issue-2406 358 2 journal journal PROPN issue-2406 358 3 of of ADP issue-2406 358 4 economic economic ADJ issue-2406 358 5 studies study NOUN issue-2406 358 6 13 13 NUM issue-2406 358 7 vol vol NOUN issue-2406 358 8 . . PUNCT issue-2406 359 1 10 10 NUM issue-2406 359 2 no no NOUN issue-2406 359 3 . . NOUN issue-2406 359 4 2 2 NUM issue-2406 359 5 , , PUNCT issue-2406 359 6 2024 2024 NUM issue-2406 359 7 brown brown NOUN issue-2406 359 8 , , PUNCT issue-2406 359 9 j. j. PROPN issue-2406 359 10 ( ( PUNCT issue-2406 359 11 2018 2018 NUM issue-2406 359 12 ) ) PUNCT issue-2406 359 13 . . PUNCT issue-2406 360 1 the the DET issue-2406 360 2 use use NOUN issue-2406 360 3 of of ADP issue-2406 360 4 live live ADJ issue-2406 360 5 chat chat NOUN issue-2406 360 6 in in ADP issue-2406 360 7 the the DET issue-2406 360 8 financial financial ADJ issue-2406 360 9 services service NOUN issue-2406 360 10 industry industry NOUN issue-2406 360 11 . . PUNCT issue-2406 361 1 journal journal PROPN issue-2406 361 2 of of ADP issue-2406 361 3 financial financial ADJ issue-2406 361 4 services service NOUN issue-2406 361 5 research research NOUN issue-2406 361 6 , , PUNCT issue-2406 361 7 vol vol NOUN issue-2406 361 8 . . PUNCT issue-2406 361 9 42(4 42(4 PROPN issue-2406 361 10 ) ) PUNCT issue-2406 361 11 , , PUNCT issue-2406 362 1 p. p. NOUN issue-2406 362 2 238–245 238–245 NUM issue-2406 362 3 . . PUNCT issue-2406 363 1 chattaraman chattaraman PROPN issue-2406 363 2 , , PUNCT issue-2406 363 3 v. v. ADV issue-2406 363 4 , , PUNCT issue-2406 363 5 kwon kwon PROPN issue-2406 363 6 , , PUNCT issue-2406 363 7 w. w. PROPN issue-2406 363 8 s. s. PROPN issue-2406 363 9 , , PUNCT issue-2406 363 10 & & CCONJ issue-2406 363 11 gilbert gilbert PROPN issue-2406 363 12 , , PUNCT issue-2406 363 13 j. j. PROPN issue-2406 363 14 e. e. PROPN issue-2406 363 15 ( ( PUNCT issue-2406 363 16 2012 2012 NUM issue-2406 363 17 ) ) PUNCT issue-2406 363 18 . . PUNCT issue-2406 364 1 virtual virtual ADJ issue-2406 364 2 agents agent NOUN issue-2406 364 3 in in ADP issue-2406 364 4 retail retail ADJ issue-2406 364 5 web web NOUN issue-2406 364 6 sites site NOUN issue-2406 364 7 : : PUNCT issue-2406 364 8 benefits benefit NOUN issue-2406 364 9 of of ADP issue-2406 364 10 simulated simulate VERB issue-2406 364 11 social social ADJ issue-2406 364 12 interaction interaction NOUN issue-2406 364 13 for for ADP issue-2406 364 14 older old ADJ issue-2406 364 15 users user NOUN issue-2406 364 16 . . PUNCT issue-2406 365 1 computers computer NOUN issue-2406 365 2 in in ADP issue-2406 365 3 human human ADJ issue-2406 365 4 behavior behavior NOUN issue-2406 365 5 , , PUNCT issue-2406 365 6 vol vol NOUN issue-2406 365 7 . . PUNCT issue-2406 365 8 28(6 28(6 NUM issue-2406 365 9 ) ) PUNCT issue-2406 365 10 , , PUNCT issue-2406 365 11 p. p. NOUN issue-2406 365 12 2055–2066 2055–2066 NUM issue-2406 365 13 . . PUNCT issue-2406 366 1 chu chu PROPN issue-2406 366 2 , , PUNCT issue-2406 366 3 p.-y p.-y PROPN issue-2406 366 4 . . PUNCT issue-2406 366 5 , , PUNCT issue-2406 366 6 lee lee PROPN issue-2406 366 7 , , PUNCT issue-2406 366 8 g.-y g.-y PROPN issue-2406 366 9 . . PUNCT issue-2406 366 10 , , PUNCT issue-2406 366 11 & & CCONJ issue-2406 366 12 chao chao PROPN issue-2406 366 13 , , PUNCT issue-2406 366 14 y. y. PROPN issue-2406 366 15 ( ( PUNCT issue-2406 366 16 2012 2012 NUM issue-2406 366 17 ) ) PUNCT issue-2406 366 18 . . PUNCT issue-2406 367 1 service service NOUN issue-2406 367 2 quality quality NOUN issue-2406 367 3 , , PUNCT issue-2406 367 4 customer customer NOUN issue-2406 367 5 satisfaction satisfaction NOUN issue-2406 367 6 , , PUNCT issue-2406 367 7 customer customer NOUN issue-2406 367 8 trust trust NOUN issue-2406 367 9 , , PUNCT issue-2406 367 10 and and CCONJ issue-2406 367 11 loyalty loyalty NOUN issue-2406 367 12 in in ADP issue-2406 367 13 an an DET issue-2406 367 14 e e NOUN issue-2406 367 15 - - ADJ issue-2406 367 16 banking banking ADJ issue-2406 367 17 context context NOUN issue-2406 367 18 . . PUNCT issue-2406 368 1 social social ADJ issue-2406 368 2 behavior behavior NOUN issue-2406 368 3 and and CCONJ issue-2406 368 4 personality personality NOUN issue-2406 368 5 : : PUNCT issue-2406 368 6 an an DET issue-2406 368 7 international international ADJ issue-2406 368 8 journal journal NOUN issue-2406 368 9 , , PUNCT issue-2406 368 10 vol vol NOUN issue-2406 368 11 . . PUNCT issue-2406 369 1 40(8 40(8 NUM issue-2406 369 2 ) ) PUNCT issue-2406 369 3 , , PUNCT issue-2406 370 1 p. p. NOUN issue-2406 370 2 1271–1283 1271–1283 NUM issue-2406 370 3 . . PUNCT issue-2406 371 1 eren eren PROPN issue-2406 371 2 , , PUNCT issue-2406 371 3 b. b. PROPN issue-2406 371 4 a. a. PROPN issue-2406 371 5 ( ( PUNCT issue-2406 371 6 2021 2021 NUM issue-2406 371 7 ) ) PUNCT issue-2406 371 8 . . PUNCT issue-2406 372 1 determinants determinant NOUN issue-2406 372 2 of of ADP issue-2406 372 3 customer customer NOUN issue-2406 372 4 satisfaction satisfaction NOUN issue-2406 372 5 in in ADP issue-2406 372 6 chatbot chatbot NOUN issue-2406 372 7 use use NOUN issue-2406 372 8 : : PUNCT issue-2406 372 9 evidence evidence NOUN issue-2406 372 10 from from ADP issue-2406 372 11 a a DET issue-2406 372 12 banking banking NOUN issue-2406 372 13 application application NOUN issue-2406 372 14 in in ADP issue-2406 372 15 turkey turkey PROPN issue-2406 372 16 . . PUNCT issue-2406 373 1 international international ADJ issue-2406 373 2 journal journal PROPN issue-2406 373 3 of of ADP issue-2406 373 4 bank bank PROPN issue-2406 373 5 marketing marketing NOUN issue-2406 373 6 , , PUNCT issue-2406 373 7 vol vol NOUN issue-2406 373 8 . . PUNCT issue-2406 373 9 39(2 39(2 NUM issue-2406 373 10 ) ) PUNCT issue-2406 373 11 , , PUNCT issue-2406 373 12 p. p. NOUN issue-2406 373 13 294–311 294–311 NUM issue-2406 373 14 . . PUNCT issue-2406 374 1 gupta gupta PROPN issue-2406 374 2 , , PUNCT issue-2406 374 3 s. s. PROPN issue-2406 374 4 , , PUNCT issue-2406 374 5 borkar borkar PROPN issue-2406 374 6 , , PUNCT issue-2406 374 7 d. d. PROPN issue-2406 374 8 , , PUNCT issue-2406 374 9 de de PROPN issue-2406 374 10 mello mello PROPN issue-2406 374 11 , , PUNCT issue-2406 374 12 c. c. PROPN issue-2406 374 13 , , PUNCT issue-2406 374 14 & & CCONJ issue-2406 374 15 patil patil PROPN issue-2406 374 16 , , PUNCT issue-2406 374 17 s. s. PROPN issue-2406 374 18 ( ( PUNCT issue-2406 374 19 2015 2015 NUM issue-2406 374 20 ) ) PUNCT issue-2406 374 21 . . PUNCT issue-2406 375 1 an an DET issue-2406 375 2 e e NOUN issue-2406 375 3 - - ADJ issue-2406 375 4 commerce commerce NOUN issue-2406 375 5 website website NOUN issue-2406 375 6 based base VERB issue-2406 375 7 chatbot chatbot NOUN issue-2406 375 8 . . PUNCT issue-2406 376 1 international international ADJ issue-2406 376 2 journal journal PROPN issue-2406 376 3 of of ADP issue-2406 376 4 computer computer NOUN issue-2406 376 5 science science NOUN issue-2406 376 6 and and CCONJ issue-2406 376 7 information information NOUN issue-2406 376 8 technologies technology NOUN issue-2406 376 9 , , PUNCT issue-2406 376 10 vol vol NOUN issue-2406 376 11 . . PUNCT issue-2406 376 12 6(2 6(2 NUM issue-2406 376 13 ) ) PUNCT issue-2406 376 14 , , PUNCT issue-2406 376 15 p. p. NOUN issue-2406 376 16 1483–1485 1483–1485 NUM issue-2406 376 17 . . PUNCT issue-2406 377 1 holloway holloway PROPN issue-2406 377 2 , , PUNCT issue-2406 377 3 b. b. PROPN issue-2406 377 4 b. b. PROPN issue-2406 377 5 , , PUNCT issue-2406 377 6 & & CCONJ issue-2406 377 7 beatty beatty PROPN issue-2406 377 8 , , PUNCT issue-2406 377 9 s. s. PROPN issue-2406 377 10 e. e. PROPN issue-2406 377 11 ( ( PUNCT issue-2406 377 12 2003 2003 NUM issue-2406 377 13 ) ) PUNCT issue-2406 377 14 . . PUNCT issue-2406 378 1 service service NOUN issue-2406 378 2 failure failure NOUN issue-2406 378 3 in in ADP issue-2406 378 4 online online ADJ issue-2406 378 5 retailing retailing NOUN issue-2406 378 6 . . PUNCT issue-2406 379 1 journal journal NOUN issue-2406 379 2 of of ADP issue-2406 379 3 service service NOUN issue-2406 379 4 research research NOUN issue-2406 379 5 , , PUNCT issue-2406 379 6 vol vol NOUN issue-2406 379 7 . . PUNCT issue-2406 379 8 6(1 6(1 NUM issue-2406 379 9 ) ) PUNCT issue-2406 379 10 , , PUNCT issue-2406 380 1 p. p. PROPN issue-2406 380 2 92–105 92–105 PROPN issue-2406 380 3 . . PUNCT issue-2406 381 1 israfilzade israfilzade PROPN issue-2406 381 2 , , PUNCT issue-2406 381 3 k. k. PROPN issue-2406 381 4 ( ( PUNCT issue-2406 381 5 2021 2021 NUM issue-2406 381 6 ) ) PUNCT issue-2406 381 7 . . PUNCT issue-2406 382 1 conversational conversational ADJ issue-2406 382 2 marketing marketing NOUN issue-2406 382 3 as as ADP issue-2406 382 4 a a DET issue-2406 382 5 framework framework NOUN issue-2406 382 6 for for ADP issue-2406 382 7 interaction interaction NOUN issue-2406 382 8 with with ADP issue-2406 382 9 the the DET issue-2406 382 10 customer customer NOUN issue-2406 382 11 : : PUNCT issue-2406 382 12 development development PROPN issue-2406 382 13 & & CCONJ issue-2406 382 14 amp amp PROPN issue-2406 382 15 ; ; PUNCT issue-2406 382 16 validation validation NOUN issue-2406 382 17 of of ADP issue-2406 382 18 the the DET issue-2406 382 19 conversational conversational ADJ issue-2406 382 20 agent agent NOUN issue-2406 382 21 ’s ’s PART issue-2406 382 22 usage usage NOUN issue-2406 382 23 scale scale NOUN issue-2406 382 24 . . PUNCT issue-2406 383 1 journal journal NOUN issue-2406 383 2 of of ADP issue-2406 383 3 life life NOUN issue-2406 383 4 economics economic NOUN issue-2406 383 5 , , PUNCT issue-2406 383 6 vol vol NOUN issue-2406 383 7 . . PUNCT issue-2406 383 8 8(4 8(4 NUM issue-2406 383 9 ) ) PUNCT issue-2406 383 10 , , PUNCT issue-2406 384 1 p. p. NOUN issue-2406 384 2 533–546 533–546 NUM issue-2406 384 3 . . PUNCT issue-2406 385 1 lee lee PROPN issue-2406 385 2 , , PUNCT issue-2406 385 3 d. d. PROPN issue-2406 385 4 , , PUNCT issue-2406 385 5 oh oh INTJ issue-2406 385 6 , , PUNCT issue-2406 385 7 k. k. PROPN issue-2406 385 8 j. j. PROPN issue-2406 385 9 , , PUNCT issue-2406 385 10 & & CCONJ issue-2406 385 11 choi choi PROPN issue-2406 385 12 , , PUNCT issue-2406 385 13 h. h. PROPN issue-2406 385 14 j. j. PROPN issue-2406 385 15 ( ( PUNCT issue-2406 385 16 2017 2017 NUM issue-2406 385 17 ) ) PUNCT issue-2406 385 18 . . PUNCT issue-2406 386 1 the the DET issue-2406 386 2 chatbot chatbot NOUN issue-2406 386 3 feels feel VERB issue-2406 386 4 you you PRON issue-2406 386 5 – – PUNCT issue-2406 386 6 a a DET issue-2406 386 7 counseling counseling NOUN issue-2406 386 8 service service NOUN issue-2406 386 9 using use VERB issue-2406 386 10 emotional emotional ADJ issue-2406 386 11 response response NOUN issue-2406 386 12 generation generation NOUN issue-2406 386 13 . . PUNCT issue-2406 387 1 2017 2017 NUM issue-2406 387 2 ieee ieee PROPN issue-2406 387 3 international international ADJ issue-2406 387 4 conference conference NOUN issue-2406 387 5 on on ADP issue-2406 387 6 big big ADJ issue-2406 387 7 data datum NOUN issue-2406 387 8 and and CCONJ issue-2406 387 9 smart smart ADJ issue-2406 387 10 computing computing NOUN issue-2406 387 11 , , PUNCT issue-2406 387 12 bigcomp bigcomp PROPN issue-2406 387 13 2017 2017 NUM issue-2406 387 14 , , PUNCT issue-2406 387 15 p. p. NOUN issue-2406 387 16 437–440 437–440 NUM issue-2406 387 17 . . PUNCT issue-2406 388 1 lovelock lovelock PROPN issue-2406 388 2 , , PUNCT issue-2406 388 3 c. c. PROPN issue-2406 388 4 h. h. PROPN issue-2406 388 5 , , PUNCT issue-2406 388 6 & & CCONJ issue-2406 388 7 wright wright PROPN issue-2406 388 8 , , PUNCT issue-2406 388 9 l. l. PROPN issue-2406 388 10 ( ( PUNCT issue-2406 388 11 2016 2016 NUM issue-2406 388 12 ) ) PUNCT issue-2406 388 13 . . PUNCT issue-2406 389 1 principles principle NOUN issue-2406 389 2 of of ADP issue-2406 389 3 service service NOUN issue-2406 389 4 marketing marketing NOUN issue-2406 389 5 and and CCONJ issue-2406 389 6 management management NOUN issue-2406 389 7 . . PUNCT issue-2406 390 1 prentice prentice PROPN issue-2406 390 2 hall hall PROPN issue-2406 390 3 . . PUNCT issue-2406 391 1 mero mero PROPN issue-2406 391 2 , , PUNCT issue-2406 391 3 j. j. PROPN issue-2406 391 4 ( ( PUNCT issue-2406 391 5 2018 2018 NUM issue-2406 391 6 ) ) PUNCT issue-2406 391 7 . . PUNCT issue-2406 392 1 the the DET issue-2406 392 2 effects effect NOUN issue-2406 392 3 of of ADP issue-2406 392 4 two two NUM issue-2406 392 5 - - PUNCT issue-2406 392 6 way way NOUN issue-2406 392 7 communication communication NOUN issue-2406 392 8 and and CCONJ issue-2406 392 9 chat chat VERB issue-2406 392 10 service service NOUN issue-2406 392 11 usage usage NOUN issue-2406 392 12 on on ADP issue-2406 392 13 consumer consumer NOUN issue-2406 392 14 attitudes attitude NOUN issue-2406 392 15 in in ADP issue-2406 392 16 the the DET issue-2406 392 17 e e NOUN issue-2406 392 18 - - ADJ issue-2406 392 19 commerce commerce ADJ issue-2406 392 20 retailing retailing NOUN issue-2406 392 21 sector sector NOUN issue-2406 392 22 . . PUNCT issue-2406 393 1 electronic electronic ADJ issue-2406 393 2 markets market NOUN issue-2406 393 3 , , PUNCT issue-2406 393 4 vol vol NOUN issue-2406 393 5 . . PUNCT issue-2406 393 6 28(2 28(2 NUM issue-2406 393 7 ) ) PUNCT issue-2406 393 8 , , PUNCT issue-2406 393 9 p. p. NOUN issue-2406 393 10 205–217 205–217 NUM issue-2406 393 11 . . PUNCT issue-2406 394 1 mittal mittal PROPN issue-2406 394 2 , , PUNCT issue-2406 394 3 a. a. PROPN issue-2406 394 4 , , PUNCT issue-2406 394 5 agrawal agrawal PROPN issue-2406 394 6 , , PUNCT issue-2406 394 7 a. a. NOUN issue-2406 394 8 , , PUNCT issue-2406 394 9 chouksey chouksey PROPN issue-2406 394 10 , , PUNCT issue-2406 394 11 a. a. NOUN issue-2406 394 12 , , PUNCT issue-2406 394 13 shriwas shriwa VERB issue-2406 394 14 , , PUNCT issue-2406 394 15 r. r. PROPN issue-2406 394 16 , , PUNCT issue-2406 394 17 & & CCONJ issue-2406 394 18 agrawal agrawal PROPN issue-2406 394 19 , , PUNCT issue-2406 394 20 s. s. PROPN issue-2406 394 21 ( ( PUNCT issue-2406 394 22 2016 2016 NUM issue-2406 394 23 ) ) PUNCT issue-2406 394 24 . . PUNCT issue-2406 395 1 a a DET issue-2406 395 2 comparative comparative ADJ issue-2406 395 3 study study NOUN issue-2406 395 4 of of ADP issue-2406 395 5 chatbots chatbot NOUN issue-2406 395 6 and and CCONJ issue-2406 395 7 humans human NOUN issue-2406 395 8 . . PUNCT issue-2406 396 1 situations situation NOUN issue-2406 396 2 , , PUNCT issue-2406 396 3 vol vol NOUN issue-2406 396 4 . . PROPN issue-2406 396 5 2(2 2(2 NUM issue-2406 396 6 ) ) PUNCT issue-2406 396 7 . . PUNCT issue-2406 397 1 doi doi NOUN issue-2406 397 2 : : PUNCT issue-2406 397 3 https://doi.org/http://dx.doi.org/10.17148/ijarcce.2016.53253 https://doi.org/http://dx.doi.org/10.17148/ijarcce.2016.53253 PROPN issue-2406 397 4 rajaobelina rajaobelina PROPN issue-2406 397 5 , , PUNCT issue-2406 397 6 l. l. PROPN issue-2406 397 7 , , PUNCT issue-2406 397 8 brun brun PROPN issue-2406 397 9 , , PUNCT issue-2406 397 10 i. i. PROPN issue-2406 397 11 , , PUNCT issue-2406 397 12 & & CCONJ issue-2406 397 13 ricard ricard PROPN issue-2406 397 14 , , PUNCT issue-2406 397 15 l. l. PROPN issue-2406 397 16 ( ( PUNCT issue-2406 397 17 2019 2019 NUM issue-2406 397 18 ) ) PUNCT issue-2406 397 19 . . PUNCT issue-2406 398 1 a a DET issue-2406 398 2 classification classification NOUN issue-2406 398 3 of of ADP issue-2406 398 4 live live ADJ issue-2406 398 5 chat chat NOUN issue-2406 398 6 service service NOUN issue-2406 398 7 users user NOUN issue-2406 398 8 in in ADP issue-2406 398 9 the the DET issue-2406 398 10 banking banking NOUN issue-2406 398 11 industry industry NOUN issue-2406 398 12 . . PUNCT issue-2406 399 1 international international ADJ issue-2406 399 2 journal journal PROPN issue-2406 399 3 of of ADP issue-2406 399 4 bank bank PROPN issue-2406 399 5 marketing marketing NOUN issue-2406 399 6 , , PUNCT issue-2406 399 7 vol vol NOUN issue-2406 399 8 . . PUNCT issue-2406 400 1 37(3 37(3 NUM issue-2406 400 2 ) ) PUNCT issue-2406 400 3 , , PUNCT issue-2406 401 1 p. p. NOUN issue-2406 401 2 838–857 838–857 NUM issue-2406 401 3 . . PUNCT issue-2406 402 1 sakhaei sakhaei NOUN issue-2406 402 2 , , PUNCT issue-2406 402 3 s. s. PROPN issue-2406 402 4 f. f. PROPN issue-2406 402 5 , , PUNCT issue-2406 402 6 afshari afshari PROPN issue-2406 402 7 , , PUNCT issue-2406 402 8 a. a. PROPN issue-2406 402 9 j. j. PROPN issue-2406 402 10 , , PUNCT issue-2406 402 11 & & CCONJ issue-2406 402 12 esmaili esmaili PROPN issue-2406 402 13 , , PUNCT issue-2406 402 14 e. e. PROPN issue-2406 402 15 ( ( PUNCT issue-2406 402 16 2014 2014 NUM issue-2406 402 17 ) ) PUNCT issue-2406 402 18 . . PUNCT issue-2406 403 1 the the DET issue-2406 403 2 impact impact NOUN issue-2406 403 3 of of ADP issue-2406 403 4 service service NOUN issue-2406 403 5 quality quality NOUN issue-2406 403 6 on on ADP issue-2406 403 7 customer customer NOUN issue-2406 403 8 satisfaction satisfaction NOUN issue-2406 403 9 in in ADP issue-2406 403 10 internet internet NOUN issue-2406 403 11 banking banking NOUN issue-2406 403 12 . . PUNCT issue-2406 404 1 journal journal PROPN issue-2406 404 2 of of ADP issue-2406 404 3 mathematics mathematics PROPN issue-2406 404 4 and and CCONJ issue-2406 404 5 computer computer NOUN issue-2406 404 6 science science NOUN issue-2406 404 7 , , PUNCT issue-2406 404 8 vol vol NOUN issue-2406 404 9 . . PUNCT issue-2406 405 1 09(01 09(01 NUM issue-2406 405 2 ) ) PUNCT issue-2406 405 3 , , PUNCT issue-2406 406 1 p. p. NOUN issue-2406 406 2 33–40 33–40 NUM issue-2406 406 3 . . PUNCT issue-2406 407 1 shereen shereen NOUN issue-2406 407 2 , , PUNCT issue-2406 407 3 a. a. NOUN issue-2406 407 4 ( ( PUNCT issue-2406 407 5 2020 2020 NUM issue-2406 407 6 ) ) PUNCT issue-2406 407 7 . . PUNCT issue-2406 408 1 what what PRON issue-2406 408 2 is be AUX issue-2406 408 3 chat chat VERB issue-2406 408 4 marketing marketing NOUN issue-2406 408 5 and and CCONJ issue-2406 408 6 the the DET issue-2406 408 7 tools tool NOUN issue-2406 408 8 to to PART issue-2406 408 9 help help VERB issue-2406 408 10 you you PRON issue-2406 408 11 get get AUX issue-2406 408 12 started start VERB issue-2406 408 13 with with ADP issue-2406 408 14 . . PUNCT issue-2406 409 1 available available ADJ issue-2406 409 2 at at ADP issue-2406 409 3 : : PUNCT issue-2406 409 4 https://www.freshworks.com/live-chat-software/lead-generation/chat-marketing-and-tools-blog/ https://www.freshworks.com/live-chat-software/lead-generation/chat-marketing-and-tools-blog/ PROPN issue-2406 409 5 singh singh PROPN issue-2406 409 6 , , PUNCT issue-2406 409 7 j. j. PROPN issue-2406 409 8 , , PUNCT issue-2406 409 9 & & CCONJ issue-2406 409 10 kaur kaur PROPN issue-2406 409 11 , , PUNCT issue-2406 409 12 p. p. NOUN issue-2406 409 13 ( ( PUNCT issue-2406 409 14 2013 2013 NUM issue-2406 409 15 ) ) PUNCT issue-2406 409 16 . . PUNCT issue-2406 410 1 customers customer NOUN issue-2406 410 2 ’ ’ PART issue-2406 410 3 attitude attitude NOUN issue-2406 410 4 towards towards ADP issue-2406 410 5 technology technology NOUN issue-2406 410 6 based base VERB issue-2406 410 7 services service NOUN issue-2406 410 8 provided provide VERB issue-2406 410 9 by by ADP issue-2406 410 10 select select ADJ issue-2406 410 11 indian indian ADJ issue-2406 410 12 banks bank NOUN issue-2406 410 13 . . PUNCT issue-2406 411 1 international international ADJ issue-2406 411 2 journal journal PROPN issue-2406 411 3 of of ADP issue-2406 411 4 commerce commerce PROPN issue-2406 411 5 and and CCONJ issue-2406 411 6 management management NOUN issue-2406 411 7 , , PUNCT issue-2406 411 8 vol vol NOUN issue-2406 411 9 . . PUNCT issue-2406 412 1 23(1 23(1 NUM issue-2406 412 2 ) ) PUNCT issue-2406 412 3 , , PUNCT issue-2406 413 1 p. p. NOUN issue-2406 413 2 56–68 56–68 NUM issue-2406 413 3 . . PUNCT issue-2406 414 1 trivedi trivedi PROPN issue-2406 414 2 , , PUNCT issue-2406 414 3 j. j. PROPN issue-2406 414 4 ( ( PUNCT issue-2406 414 5 2019 2019 NUM issue-2406 414 6 ) ) PUNCT issue-2406 414 7 . . PUNCT issue-2406 415 1 examining examine VERB issue-2406 415 2 the the DET issue-2406 415 3 customer customer NOUN issue-2406 415 4 experience experience NOUN issue-2406 415 5 of of ADP issue-2406 415 6 using use VERB issue-2406 415 7 banking banking NOUN issue-2406 415 8 chatbots chatbot NOUN issue-2406 415 9 and and CCONJ issue-2406 415 10 its its PRON issue-2406 415 11 impact impact NOUN issue-2406 415 12 on on ADP issue-2406 415 13 brand brand NOUN issue-2406 415 14 love love NOUN issue-2406 415 15 : : PUNCT issue-2406 415 16 the the DET issue-2406 415 17 moderating moderate VERB issue-2406 415 18 role role NOUN issue-2406 415 19 of of ADP issue-2406 415 20 perceived perceive VERB issue-2406 415 21 risk risk NOUN issue-2406 415 22 . . PUNCT issue-2406 416 1 journal journal PROPN issue-2406 416 2 of of ADP issue-2406 416 3 internet internet PROPN issue-2406 416 4 commerce commerce PROPN issue-2406 416 5 , , PUNCT issue-2406 416 6 vol vol NOUN issue-2406 416 7 . . PUNCT issue-2406 416 8 18(1 18(1 NOUN issue-2406 416 9 ) ) PUNCT issue-2406 416 10 , , PUNCT issue-2406 416 11 p. p. NOUN issue-2406 416 12 91–111 91–111 NUM issue-2406 416 13 . . PUNCT issue-2406 416 14 turel turel NOUN issue-2406 416 15 , , PUNCT issue-2406 416 16 o. o. PROPN issue-2406 416 17 , , PUNCT issue-2406 416 18 & & CCONJ issue-2406 416 19 connelly connelly PROPN issue-2406 416 20 , , PUNCT issue-2406 416 21 c. c. PROPN issue-2406 416 22 e. e. PROPN issue-2406 416 23 ( ( PUNCT issue-2406 416 24 2013 2013 NUM issue-2406 416 25 ) ) PUNCT issue-2406 416 26 . . PUNCT issue-2406 417 1 too too ADV issue-2406 417 2 busy busy ADJ issue-2406 417 3 to to PART issue-2406 417 4 help help VERB issue-2406 417 5 : : PUNCT issue-2406 417 6 antecedents antecedent NOUN issue-2406 417 7 and and CCONJ issue-2406 417 8 outcomes outcome NOUN issue-2406 417 9 of of ADP issue-2406 417 10 interactional interactional ADJ issue-2406 417 11 justice justice NOUN issue-2406 417 12 in in ADP issue-2406 417 13 webbased webbased ADJ issue-2406 417 14 service service NOUN issue-2406 417 15 encounters encounter NOUN issue-2406 417 16 . . PUNCT issue-2406 418 1 international international ADJ issue-2406 418 2 journal journal PROPN issue-2406 418 3 of of ADP issue-2406 418 4 information information NOUN issue-2406 418 5 management management NOUN issue-2406 418 6 , , PUNCT issue-2406 418 7 vol vol NOUN issue-2406 418 8 . . PROPN issue-2406 418 9 33(4 33(4 NUM issue-2406 418 10 ) ) PUNCT issue-2406 418 11 , , PUNCT issue-2406 418 12 p. p. NOUN issue-2406 418 13 674–683 674–683 NUM issue-2406 418 14 . . PUNCT issue-2406 419 1 weisz weisz PROPN issue-2406 419 2 , , PUNCT issue-2406 419 3 e. e. PROPN issue-2406 419 4 , , PUNCT issue-2406 419 5 & & CCONJ issue-2406 419 6 cikara cikara PROPN issue-2406 419 7 , , PUNCT issue-2406 419 8 m. m. NOUN issue-2406 419 9 ( ( PUNCT issue-2406 419 10 2021 2021 NUM issue-2406 419 11 ) ) PUNCT issue-2406 419 12 . . PUNCT issue-2406 420 1 strategic strategic ADJ issue-2406 420 2 regulation regulation NOUN issue-2406 420 3 of of ADP issue-2406 420 4 empathy empathy NOUN issue-2406 420 5 . . PUNCT issue-2406 421 1 trends trend NOUN issue-2406 421 2 in in ADP issue-2406 421 3 cognitive cognitive ADJ issue-2406 421 4 sciences science NOUN issue-2406 421 5 , , PUNCT issue-2406 421 6 vol vol NOUN issue-2406 421 7 . . PUNCT issue-2406 421 8 25(3 25(3 NUM issue-2406 421 9 ) ) PUNCT issue-2406 421 10 , , PUNCT issue-2406 421 11 p. p. NOUN issue-2406 421 12 213–227 213–227 NUM issue-2406 421 13 . . PUNCT issue-2406 422 1 xu xu INTJ issue-2406 422 2 , , PUNCT issue-2406 422 3 a. a. PROPN issue-2406 422 4 , , PUNCT issue-2406 422 5 liu liu PROPN issue-2406 422 6 , , PUNCT issue-2406 422 7 z. z. PROPN issue-2406 422 8 , , PUNCT issue-2406 422 9 guo guo PROPN issue-2406 422 10 , , PUNCT issue-2406 422 11 y. y. PROPN issue-2406 422 12 , , PUNCT issue-2406 422 13 sinha sinha PROPN issue-2406 422 14 , , PUNCT issue-2406 422 15 v. v. PROPN issue-2406 422 16 , , PUNCT issue-2406 422 17 & & CCONJ issue-2406 422 18 akkiraju akkiraju PROPN issue-2406 422 19 , , PUNCT issue-2406 422 20 r. r. PROPN issue-2406 422 21 ( ( PUNCT issue-2406 422 22 2017 2017 NUM issue-2406 422 23 ) ) PUNCT issue-2406 422 24 . . PUNCT issue-2406 423 1 a a DET issue-2406 423 2 new new ADJ issue-2406 423 3 chatbot chatbot NOUN issue-2406 423 4 for for ADP issue-2406 423 5 customer customer NOUN issue-2406 423 6 service service NOUN issue-2406 423 7 on on ADP issue-2406 423 8 social social ADJ issue-2406 423 9 media medium NOUN issue-2406 423 10 . . PUNCT issue-2406 424 1 chi chi PROPN issue-2406 424 2 conference conference PROPN issue-2406 424 3 , , PUNCT issue-2406 424 4 p. p. PROPN issue-2406 424 5 3–4 3–4 NUM issue-2406 424 6 . . PUNCT issue-2406 425 1 ciesielska ciesielska PROPN issue-2406 425 2 , , PUNCT issue-2406 425 3 m. m. NOUN issue-2406 425 4 , , PUNCT issue-2406 425 5 boström boström ADV issue-2406 425 6 , , PUNCT issue-2406 425 7 k. k. PROPN issue-2406 425 8 w. w. PROPN issue-2406 425 9 , , PUNCT issue-2406 425 10 & & CCONJ issue-2406 425 11 öhlander öhlander NOUN issue-2406 425 12 , , PUNCT issue-2406 425 13 m. m. NOUN issue-2406 425 14 ( ( PUNCT issue-2406 425 15 2018 2018 NUM issue-2406 425 16 ) ) PUNCT issue-2406 425 17 . . PUNCT issue-2406 426 1 observation observation NOUN issue-2406 426 2 methods method NOUN issue-2406 426 3 . . PUNCT issue-2406 427 1 qualitative qualitative ADJ issue-2406 427 2 methodologies methodology NOUN issue-2406 427 3 in in ADP issue-2406 427 4 organization organization NOUN issue-2406 427 5 studies study NOUN issue-2406 427 6 : : PUNCT issue-2406 427 7 volume volume PROPN issue-2406 427 8 ii ii PROPN issue-2406 427 9 : : PUNCT issue-2406 427 10 methods method NOUN issue-2406 427 11 and and CCONJ issue-2406 427 12 possibilities possibility NOUN issue-2406 427 13 , , PUNCT issue-2406 427 14 p. p. NOUN issue-2406 427 15 33–52 33–52 NUM issue-2406 427 16 . . PUNCT issue-2406 428 1 fricker fricker PROPN issue-2406 428 2 , , PUNCT issue-2406 428 3 r. r. PROPN issue-2406 428 4 d. d. PROPN issue-2406 428 5 ( ( PUNCT issue-2406 428 6 2012 2012 NUM issue-2406 428 7 ) ) PUNCT issue-2406 428 8 . . PUNCT issue-2406 429 1 sampling sample VERB issue-2406 429 2 methods method NOUN issue-2406 429 3 for for ADP issue-2406 429 4 web web NOUN issue-2406 429 5 and and CCONJ issue-2406 429 6 e e NOUN issue-2406 429 7 - - NOUN issue-2406 429 8 mail mail NOUN issue-2406 429 9 surveys survey NOUN issue-2406 429 10 . . PUNCT issue-2406 430 1 in in ADP issue-2406 430 2 the the DET issue-2406 430 3 sage sage NOUN issue-2406 430 4 handbook handbook NOUN issue-2406 430 5 of of ADP issue-2406 430 6 online online ADJ issue-2406 430 7 research research NOUN issue-2406 430 8 methods method NOUN issue-2406 430 9 . . PUNCT issue-2406 431 1 doi doi NOUN issue-2406 431 2 : : PUNCT issue-2406 431 3 https://doi.org/10.4135/9780857020055.n11 https://doi.org/10.4135/9780857020055.n11 PROPN issue-2406 431 4 ramesh ramesh PROPN issue-2406 431 5 , , PUNCT issue-2406 431 6 k. k. PROPN issue-2406 431 7 , , PUNCT issue-2406 431 8 ravishankaran ravishankaran PROPN issue-2406 431 9 , , PUNCT issue-2406 431 10 s. s. PROPN issue-2406 431 11 , , PUNCT issue-2406 431 12 joshi joshi PROPN issue-2406 431 13 , , PUNCT issue-2406 431 14 a. a. PROPN issue-2406 431 15 , , PUNCT issue-2406 431 16 & & CCONJ issue-2406 431 17 chandrasekaran chandrasekaran VERB issue-2406 431 18 , , PUNCT issue-2406 431 19 k. k. PROPN issue-2406 431 20 ( ( PUNCT issue-2406 431 21 2017 2017 NUM issue-2406 431 22 ) ) PUNCT issue-2406 431 23 . . PUNCT issue-2406 432 1 a a DET issue-2406 432 2 survey survey NOUN issue-2406 432 3 of of ADP issue-2406 432 4 design design NOUN issue-2406 432 5 techniques technique NOUN issue-2406 432 6 for for ADP issue-2406 432 7 conversational conversational ADJ issue-2406 432 8 agents agent NOUN issue-2406 432 9 ( ( PUNCT issue-2406 432 10 pp pp ADJ issue-2406 432 11 . . PUNCT issue-2406 433 1 336–350 336–350 NUM issue-2406 433 2 ) ) PUNCT issue-2406 433 3 . . PUNCT issue-2406 434 1 doi doi PROPN issue-2406 434 2 : : PUNCT issue-2406 434 3 https://doi.org/10.1007/978-981-10-6544-6_31 https://doi.org/10.1007/978-981-10-6544-6_31 NUM issue-2406 434 4 received receive VERB issue-2406 434 5 on on ADP issue-2406 434 6 : : PUNCT issue-2406 434 7 12th 12th NOUN issue-2406 434 8 of of ADP issue-2406 434 9 march march PROPN issue-2406 434 10 , , PUNCT issue-2406 434 11 2024 2024 NUM issue-2406 434 12 accepted accept VERB issue-2406 434 13 on on ADP issue-2406 434 14 : : PUNCT issue-2406 434 15 17th 17th NOUN issue-2406 434 16 of of ADP issue-2406 434 17 may may PROPN issue-2406 434 18 , , PUNCT issue-2406 434 19 2024 2024 NUM issue-2406 434 20 published publish VERB issue-2406 434 21 on on ADP issue-2406 434 22 : : PUNCT issue-2406 434 23 10th 10th ADJ issue-2406 434 24 of of ADP issue-2406 434 25 june june PROPN issue-2406 434 26 , , PUNCT issue-2406 434 27 2024 2024 NUM