id	sid	tid	token	lemma	pos
issue-3013	1	1	baltic	baltic	PROPN
issue-3013	1	2	journal	journal	PROPN
issue-3013	1	3	of	of	ADP
issue-3013	1	4	economic	economic	ADJ
issue-3013	1	5	studies	study	NOUN
issue-3013	1	6	42	42	NUM
issue-3013	1	7	vol	vol	NOUN
issue-3013	1	8	.	.	PUNCT
issue-3013	2	1	11	11	NUM
issue-3013	2	2	no	no	NOUN
issue-3013	2	3	.	.	NOUN
issue-3013	2	4	4	4	NUM
issue-3013	2	5	,	,	PUNCT
issue-3013	2	6	2025	2025	NUM
issue-3013	2	7	this	this	PRON
issue-3013	2	8	is	be	AUX
issue-3013	2	9	an	an	DET
issue-3013	2	10	open	open	ADJ
issue-3013	2	11	access	access	NOUN
issue-3013	2	12	article	article	NOUN
issue-3013	2	13	,	,	PUNCT
issue-3013	2	14	distributed	distribute	VERB
issue-3013	2	15	under	under	ADP
issue-3013	2	16	the	the	DET
issue-3013	2	17	terms	term	NOUN
issue-3013	2	18	of	of	ADP
issue-3013	2	19	the	the	DET
issue-3013	2	20	creative	creative	ADJ
issue-3013	2	21	commons	common	NOUN
issue-3013	2	22	attribution	attribution	NOUN
issue-3013	2	23	cc	cc	VERB
issue-3013	2	24	by	by	ADP
issue-3013	2	25	4.0	4.0	NUM
issue-3013	2	26	1	1	NUM
issue-3013	2	27	midlands	midland	NOUN
issue-3013	2	28	state	state	PROPN
issue-3013	2	29	university	university	PROPN
issue-3013	2	30	,	,	PUNCT
issue-3013	2	31	zimbabwe	zimbabwe	ADJ
issue-3013	2	32	e	e	NOUN
issue-3013	2	33	-	-	NOUN
issue-3013	2	34	mail	mail	NOUN
issue-3013	2	35	:	:	PUNCT
issue-3013	3	1	czvokuenda@yahoo.com	czvokuenda@yahoo.com	X
issue-3013	3	2	orcid	orcid	NOUN
issue-3013	3	3	:	:	PUNCT
issue-3013	3	4	https://orcid.org/0009-0004-7822-0684	https://orcid.org/0009-0004-7822-0684	PROPN
issue-3013	3	5	2	2	NUM
issue-3013	3	6	great	great	ADJ
issue-3013	3	7	zimbabwe	zimbabwe	ADJ
issue-3013	3	8	university	university	NOUN
issue-3013	3	9	,	,	PUNCT
issue-3013	3	10	zimbabwe	zimbabwe	ADJ
issue-3013	3	11	e	e	NOUN
issue-3013	3	12	-	-	NOUN
issue-3013	3	13	mail	mail	NOUN
issue-3013	3	14	:	:	PUNCT
issue-3013	4	1	takupiwa@gmail.com	takupiwa@gmail.com	X
issue-3013	5	1	orcid	orcid	NOUN
issue-3013	5	2	:	:	PUNCT
issue-3013	5	3	https://orcid.org/0000-0001-5243-6680	https://orcid.org/0000-0001-5243-6680	PROPN
issue-3013	5	4	3	3	NUM
issue-3013	5	5	mangosuthu	mangosuthu	NOUN
issue-3013	5	6	university	university	NOUN
issue-3013	5	7	of	of	ADP
issue-3013	5	8	technology	technology	NOUN
issue-3013	5	9	,	,	PUNCT
issue-3013	5	10	south	south	PROPN
issue-3013	5	11	africa	africa	PROPN
issue-3013	5	12	(	(	PUNCT
issue-3013	5	13	corresponding	correspond	VERB
issue-3013	5	14	author	author	NOUN
issue-3013	5	15	)	)	PUNCT
issue-3013	5	16	e	e	NOUN
issue-3013	5	17	-	-	NOUN
issue-3013	5	18	mail	mail	NOUN
issue-3013	5	19	:	:	PUNCT
issue-3013	5	20	kayambazinthu@outlook.com	kayambazinthu@outlook.com	X
issue-3013	6	1	orcid	orcid	NOUN
issue-3013	6	2	:	:	PUNCT
issue-3013	6	3	https://orcid.org/0000-0001-9074-5644	https://orcid.org/0000-0001-9074-5644	PROPN
issue-3013	6	4	doi	doi	NOUN
issue-3013	6	5	:	:	PUNCT
issue-3013	6	6	https://doi.org/10.30525/2256-0742/2025-11-4-42-52	https://doi.org/10.30525/2256-0742/2025-11-4-42-52	NOUN
issue-3013	6	7	exploring	explore	VERB
issue-3013	6	8	the	the	DET
issue-3013	6	9	role	role	NOUN
issue-3013	6	10	of	of	ADP
issue-3013	6	11	informal	informal	ADJ
issue-3013	6	12	organisational	organisational	ADJ
issue-3013	6	13	culture	culture	NOUN
issue-3013	6	14	on	on	ADP
issue-3013	6	15	service	service	NOUN
issue-3013	6	16	delivery	delivery	NOUN
issue-3013	6	17	:	:	PUNCT
issue-3013	6	18	case	case	NOUN
issue-3013	6	19	of	of	ADP
issue-3013	6	20	a	a	DET
issue-3013	6	21	local	local	ADJ
issue-3013	6	22	authority	authority	NOUN
issue-3013	6	23	in	in	ADP
issue-3013	6	24	zimbabawe	zimbabawe	PROPN
issue-3013	6	25	chenai	chenai	PROPN
issue-3013	6	26	mapungwana1	mapungwana1	PROPN
issue-3013	6	27	,	,	PUNCT
issue-3013	6	28	takupiwa	takupiwa	PROPN
issue-3013	6	29	nyanga2	nyanga2	PROPN
issue-3013	6	30	,	,	PUNCT
issue-3013	6	31	steven	steven	PROPN
issue-3013	6	32	kayambazinthu	kayambazinthu	PROPN
issue-3013	6	33	msosa3	msosa3	PROPN
issue-3013	6	34	abstract	abstract	PROPN
issue-3013	6	35	.	.	PUNCT
issue-3013	7	1	informal	informal	ADJ
issue-3013	7	2	culture	culture	NOUN
issue-3013	7	3	,	,	PUNCT
issue-3013	7	4	frequently	frequently	ADV
issue-3013	7	5	characterised	characterise	VERB
issue-3013	7	6	by	by	ADP
issue-3013	7	7	unwritten	unwritten	ADJ
issue-3013	7	8	rules	rule	NOUN
issue-3013	7	9	,	,	PUNCT
issue-3013	7	10	social	social	ADJ
issue-3013	7	11	norms	norm	NOUN
issue-3013	7	12	and	and	CCONJ
issue-3013	7	13	interpersonal	interpersonal	ADJ
issue-3013	7	14	relationships	relationship	NOUN
issue-3013	7	15	,	,	PUNCT
issue-3013	7	16	plays	play	VERB
issue-3013	7	17	a	a	DET
issue-3013	7	18	critical	critical	ADJ
issue-3013	7	19	role	role	NOUN
issue-3013	7	20	in	in	ADP
issue-3013	7	21	shaping	shape	VERB
issue-3013	7	22	employee	employee	NOUN
issue-3013	7	23	behaviour	behaviour	NOUN
issue-3013	7	24	and	and	CCONJ
issue-3013	7	25	organisational	organisational	ADJ
issue-3013	7	26	effectiveness	effectiveness	NOUN
issue-3013	7	27	.	.	PUNCT
issue-3013	8	1	the	the	DET
issue-3013	8	2	present	present	ADJ
issue-3013	8	3	study	study	NOUN
issue-3013	8	4	set	set	VERB
issue-3013	8	5	out	out	ADP
issue-3013	8	6	to	to	PART
issue-3013	8	7	explore	explore	VERB
issue-3013	8	8	the	the	DET
issue-3013	8	9	role	role	NOUN
issue-3013	8	10	of	of	ADP
issue-3013	8	11	informal	informal	ADJ
issue-3013	8	12	organisational	organisational	ADJ
issue-3013	8	13	culture	culture	NOUN
issue-3013	8	14	on	on	ADP
issue-3013	8	15	service	service	NOUN
issue-3013	8	16	delivery	delivery	NOUN
issue-3013	8	17	at	at	ADP
issue-3013	8	18	a	a	DET
issue-3013	8	19	selected	select	VERB
issue-3013	8	20	local	local	ADJ
issue-3013	8	21	authority	authority	NOUN
issue-3013	8	22	in	in	ADP
issue-3013	8	23	zimbabwe	zimbabwe	PROPN
issue-3013	8	24	.	.	PUNCT
issue-3013	9	1	the	the	DET
issue-3013	9	2	present	present	ADJ
issue-3013	9	3	qualitative	qualitative	ADJ
issue-3013	9	4	research	research	NOUN
issue-3013	9	5	utilised	utilise	VERB
issue-3013	9	6	a	a	DET
issue-3013	9	7	case	case	NOUN
issue-3013	9	8	study	study	NOUN
issue-3013	9	9	design	design	NOUN
issue-3013	9	10	,	,	PUNCT
issue-3013	9	11	with	with	ADP
issue-3013	9	12	in	in	ADP
issue-3013	9	13	-	-	PUNCT
issue-3013	9	14	depth	depth	NOUN
issue-3013	9	15	interviews	interview	NOUN
issue-3013	9	16	being	be	AUX
issue-3013	9	17	used	use	VERB
issue-3013	9	18	to	to	PART
issue-3013	9	19	collect	collect	VERB
issue-3013	9	20	data	datum	NOUN
issue-3013	9	21	from	from	ADP
issue-3013	9	22	30	30	NUM
issue-3013	9	23	conveniently	conveniently	ADV
issue-3013	9	24	selected	select	VERB
issue-3013	9	25	participants	participant	NOUN
issue-3013	9	26	.	.	PUNCT
issue-3013	10	1	the	the	DET
issue-3013	10	2	study	study	NOUN
issue-3013	10	3	's	's	PART
issue-3013	10	4	findings	finding	NOUN
issue-3013	10	5	indicated	indicate	VERB
issue-3013	10	6	that	that	SCONJ
issue-3013	10	7	informal	informal	ADJ
issue-3013	10	8	organisational	organisational	ADJ
issue-3013	10	9	culture	culture	NOUN
issue-3013	10	10	has	have	VERB
issue-3013	10	11	a	a	DET
issue-3013	10	12	positive	positive	ADJ
issue-3013	10	13	and	and	CCONJ
issue-3013	10	14	negative	negative	ADJ
issue-3013	10	15	effect	effect	NOUN
issue-3013	10	16	on	on	ADP
issue-3013	10	17	service	service	NOUN
issue-3013	10	18	delivery	delivery	NOUN
issue-3013	10	19	in	in	ADP
issue-3013	10	20	local	local	ADJ
issue-3013	10	21	authorities	authority	NOUN
issue-3013	10	22	.	.	PUNCT
issue-3013	11	1	positive	positive	ADJ
issue-3013	11	2	informal	informal	ADJ
issue-3013	11	3	interactions	interaction	NOUN
issue-3013	11	4	among	among	ADP
issue-3013	11	5	employees	employee	NOUN
issue-3013	11	6	lead	lead	VERB
issue-3013	11	7	to	to	ADP
issue-3013	11	8	improved	improve	VERB
issue-3013	11	9	co	co	NOUN
issue-3013	11	10	-	-	NOUN
issue-3013	11	11	operation	operation	NOUN
issue-3013	11	12	and	and	CCONJ
issue-3013	11	13	responsiveness	responsiveness	NOUN
issue-3013	11	14	to	to	ADP
issue-3013	11	15	community	community	NOUN
issue-3013	11	16	needs	need	NOUN
issue-3013	11	17	.	.	PUNCT
issue-3013	12	1	they	they	PRON
issue-3013	12	2	also	also	ADV
issue-3013	12	3	foster	foster	VERB
issue-3013	12	4	a	a	DET
issue-3013	12	5	sense	sense	NOUN
issue-3013	12	6	of	of	ADP
issue-3013	12	7	camaraderie	camaraderie	NOUN
issue-3013	12	8	and	and	CCONJ
issue-3013	12	9	teamwork	teamwork	NOUN
issue-3013	12	10	,	,	PUNCT
issue-3013	12	11	enhance	enhance	VERB
issue-3013	12	12	open	open	ADJ
issue-3013	12	13	communication	communication	NOUN
issue-3013	12	14	channels	channel	NOUN
issue-3013	12	15	,	,	PUNCT
issue-3013	12	16	and	and	CCONJ
issue-3013	12	17	boost	boost	VERB
issue-3013	12	18	employee	employee	NOUN
issue-3013	12	19	morale	morale	NOUN
issue-3013	12	20	.	.	PUNCT
issue-3013	13	1	conversely	conversely	ADV
issue-3013	13	2	,	,	PUNCT
issue-3013	13	3	negative	negative	ADJ
issue-3013	13	4	informal	informal	ADJ
issue-3013	13	5	cultural	cultural	ADJ
issue-3013	13	6	practices	practice	NOUN
issue-3013	13	7	such	such	ADJ
issue-3013	13	8	as	as	ADP
issue-3013	13	9	cliques	clique	NOUN
issue-3013	13	10	,	,	PUNCT
issue-3013	13	11	exclusion	exclusion	NOUN
issue-3013	13	12	,	,	PUNCT
issue-3013	13	13	favouritism	favouritism	NOUN
issue-3013	13	14	,	,	PUNCT
issue-3013	13	15	resistance	resistance	NOUN
issue-3013	13	16	to	to	PART
issue-3013	13	17	change	change	VERB
issue-3013	13	18	,	,	PUNCT
issue-3013	13	19	and	and	CCONJ
issue-3013	13	20	misalignment	misalignment	NOUN
issue-3013	13	21	between	between	ADP
issue-3013	13	22	informal	informal	ADJ
issue-3013	13	23	culture	culture	NOUN
issue-3013	13	24	and	and	CCONJ
issue-3013	13	25	formal	formal	ADJ
issue-3013	13	26	organisational	organisational	ADJ
issue-3013	13	27	goals	goal	NOUN
issue-3013	13	28	can	can	AUX
issue-3013	13	29	hinder	hinder	VERB
issue-3013	13	30	performance	performance	NOUN
issue-3013	13	31	and	and	CCONJ
issue-3013	13	32	the	the	DET
issue-3013	13	33	delivery	delivery	NOUN
issue-3013	13	34	of	of	ADP
issue-3013	13	35	quality	quality	NOUN
issue-3013	13	36	services	service	NOUN
issue-3013	13	37	.	.	PUNCT
issue-3013	14	1	the	the	DET
issue-3013	14	2	study	study	NOUN
issue-3013	14	3	concludes	conclude	VERB
issue-3013	14	4	that	that	SCONJ
issue-3013	14	5	an	an	DET
issue-3013	14	6	understanding	understanding	NOUN
issue-3013	14	7	of	of	ADP
issue-3013	14	8	,	,	PUNCT
issue-3013	14	9	and	and	CCONJ
issue-3013	14	10	ability	ability	NOUN
issue-3013	14	11	to	to	PART
issue-3013	14	12	leverage	leverage	VERB
issue-3013	14	13	,	,	PUNCT
issue-3013	14	14	informal	informal	ADJ
issue-3013	14	15	organisational	organisational	ADJ
issue-3013	14	16	culture	culture	NOUN
issue-3013	14	17	is	be	AUX
issue-3013	14	18	essential	essential	ADJ
issue-3013	14	19	for	for	ADP
issue-3013	14	20	improving	improve	VERB
issue-3013	14	21	service	service	NOUN
issue-3013	14	22	delivery	delivery	NOUN
issue-3013	14	23	in	in	ADP
issue-3013	14	24	local	local	ADJ
issue-3013	14	25	authorities	authority	NOUN
issue-3013	14	26	.	.	PUNCT
issue-3013	15	1	consequently	consequently	ADV
issue-3013	15	2	,	,	PUNCT
issue-3013	15	3	managers	manager	NOUN
issue-3013	15	4	must	must	AUX
issue-3013	15	5	endeavour	endeavour	VERB
issue-3013	15	6	to	to	PART
issue-3013	15	7	foster	foster	VERB
issue-3013	15	8	a	a	DET
issue-3013	15	9	conducive	conducive	ADJ
issue-3013	15	10	informal	informal	ADJ
issue-3013	15	11	environment	environment	NOUN
issue-3013	15	12	that	that	PRON
issue-3013	15	13	is	be	AUX
issue-3013	15	14	congruent	congruent	ADJ
issue-3013	15	15	with	with	ADP
issue-3013	15	16	the	the	DET
issue-3013	15	17	formal	formal	ADJ
issue-3013	15	18	organisational	organisational	ADJ
issue-3013	15	19	culture	culture	NOUN
issue-3013	15	20	and	and	CCONJ
issue-3013	15	21	objectives	objective	NOUN
issue-3013	15	22	.	.	PUNCT
issue-3013	16	1	this	this	DET
issue-3013	16	2	study	study	NOUN
issue-3013	16	3	makes	make	VERB
issue-3013	16	4	a	a	DET
issue-3013	16	5	significant	significant	ADJ
issue-3013	16	6	contribution	contribution	NOUN
issue-3013	16	7	to	to	ADP
issue-3013	16	8	the	the	DET
issue-3013	16	9	broader	broad	ADJ
issue-3013	16	10	discourse	discourse	NOUN
issue-3013	16	11	on	on	ADP
issue-3013	16	12	organisational	organisational	ADJ
issue-3013	16	13	culture	culture	NOUN
issue-3013	16	14	and	and	CCONJ
issue-3013	16	15	service	service	NOUN
issue-3013	16	16	delivery	delivery	NOUN
issue-3013	16	17	,	,	PUNCT
issue-3013	16	18	particularly	particularly	ADV
issue-3013	16	19	in	in	ADP
issue-3013	16	20	the	the	DET
issue-3013	16	21	context	context	NOUN
issue-3013	16	22	of	of	ADP
issue-3013	16	23	developing	develop	VERB
issue-3013	16	24	regions	region	NOUN
issue-3013	16	25	,	,	PUNCT
issue-3013	16	26	where	where	SCONJ
issue-3013	16	27	formal	formal	ADJ
issue-3013	16	28	structures	structure	NOUN
issue-3013	16	29	may	may	AUX
issue-3013	16	30	be	be	AUX
issue-3013	16	31	less	less	ADV
issue-3013	16	32	effective	effective	ADJ
issue-3013	16	33	when	when	SCONJ
issue-3013	16	34	operating	operate	VERB
issue-3013	16	35	in	in	ADP
issue-3013	16	36	isolation	isolation	NOUN
issue-3013	16	37	.	.	PUNCT
issue-3013	17	1	keywords	keyword	NOUN
issue-3013	17	2	:	:	PUNCT
issue-3013	17	3	informal	informal	ADJ
issue-3013	17	4	organisational	organisational	ADJ
issue-3013	17	5	culture	culture	NOUN
issue-3013	17	6	,	,	PUNCT
issue-3013	17	7	service	service	NOUN
issue-3013	17	8	delivery	delivery	NOUN
issue-3013	17	9	,	,	PUNCT
issue-3013	17	10	city	city	NOUN
issue-3013	17	11	,	,	PUNCT
issue-3013	17	12	local	local	ADJ
issue-3013	17	13	authority	authority	NOUN
issue-3013	17	14	.	.	PUNCT
issue-3013	18	1	jel	jel	PROPN
issue-3013	18	2	classification	classification	NOUN
issue-3013	18	3	:	:	PUNCT
issue-3013	18	4	m14	m14	NOUN
issue-3013	18	5	,	,	PUNCT
issue-3013	18	6	h76	h76	PROPN
issue-3013	18	7	1	1	NUM
issue-3013	18	8	.	.	PUNCT
issue-3013	18	9	introduction	introduction	NOUN
issue-3013	18	10	over	over	ADP
issue-3013	18	11	the	the	DET
issue-3013	18	12	past	past	ADJ
issue-3013	18	13	decade	decade	NOUN
issue-3013	18	14	,	,	PUNCT
issue-3013	18	15	organisational	organisational	ADJ
issue-3013	18	16	culture	culture	NOUN
issue-3013	18	17	has	have	AUX
issue-3013	18	18	had	have	VERB
issue-3013	18	19	a	a	DET
issue-3013	18	20	significant	significant	ADJ
issue-3013	18	21	impact	impact	NOUN
issue-3013	18	22	on	on	ADP
issue-3013	18	23	service	service	NOUN
issue-3013	18	24	delivery	delivery	NOUN
issue-3013	18	25	within	within	ADP
issue-3013	18	26	local	local	ADJ
issue-3013	18	27	authorities	authority	NOUN
issue-3013	18	28	(	(	PUNCT
issue-3013	18	29	ayalew	ayalew	NOUN
issue-3013	18	30	,	,	PUNCT
issue-3013	18	31	2024	2024	NUM
issue-3013	18	32	)	)	PUNCT
issue-3013	18	33	.	.	PUNCT
issue-3013	19	1	it	it	PRON
issue-3013	19	2	shapes	shape	VERB
issue-3013	19	3	the	the	DET
issue-3013	19	4	attitudes	attitude	NOUN
issue-3013	19	5	,	,	PUNCT
issue-3013	19	6	behaviours	behaviour	NOUN
issue-3013	19	7	and	and	CCONJ
issue-3013	19	8	values	value	NOUN
issue-3013	19	9	of	of	ADP
issue-3013	19	10	employees	employee	NOUN
issue-3013	19	11	,	,	PUNCT
issue-3013	19	12	affecting	affect	VERB
issue-3013	19	13	how	how	SCONJ
issue-3013	19	14	they	they	PRON
issue-3013	19	15	interact	interact	VERB
issue-3013	19	16	with	with	ADP
issue-3013	19	17	citizens	citizen	NOUN
issue-3013	19	18	and	and	CCONJ
issue-3013	19	19	deliver	deliver	VERB
issue-3013	19	20	services	service	NOUN
issue-3013	19	21	.	.	PUNCT
issue-3013	20	1	the	the	DET
issue-3013	20	2	role	role	NOUN
issue-3013	20	3	of	of	ADP
issue-3013	20	4	organisational	organisational	ADJ
issue-3013	20	5	culture	culture	NOUN
issue-3013	20	6	in	in	ADP
issue-3013	20	7	public	public	ADJ
issue-3013	20	8	service	service	NOUN
issue-3013	20	9	delivery	delivery	NOUN
issue-3013	20	10	has	have	AUX
issue-3013	20	11	been	be	AUX
issue-3013	20	12	widely	widely	ADV
issue-3013	20	13	studied	study	VERB
issue-3013	20	14	globally	globally	ADV
issue-3013	20	15	,	,	PUNCT
issue-3013	20	16	particularly	particularly	ADV
issue-3013	20	17	in	in	ADP
issue-3013	20	18	the	the	DET
issue-3013	20	19	context	context	NOUN
issue-3013	20	20	of	of	ADP
issue-3013	20	21	new	new	ADJ
issue-3013	20	22	public	public	ADJ
issue-3013	20	23	management	management	NOUN
issue-3013	20	24	reforms	reform	NOUN
issue-3013	20	25	that	that	PRON
issue-3013	20	26	emerged	emerge	VERB
issue-3013	20	27	in	in	ADP
issue-3013	20	28	the	the	DET
issue-3013	20	29	1980s	1980	NOUN
issue-3013	20	30	and	and	CCONJ
issue-3013	20	31	1990s	1990	NOUN
issue-3013	20	32	(	(	PUNCT
issue-3013	20	33	karini	karini	NOUN
issue-3013	20	34	,	,	PUNCT
issue-3013	20	35	2024	2024	NUM
issue-3013	20	36	)	)	PUNCT
issue-3013	20	37	.	.	PUNCT
issue-3013	21	1	adopted	adopt	VERB
issue-3013	21	2	by	by	ADP
issue-3013	21	3	many	many	ADJ
issue-3013	21	4	western	western	ADJ
issue-3013	21	5	countries	country	NOUN
issue-3013	21	6	,	,	PUNCT
issue-3013	21	7	these	these	DET
issue-3013	21	8	reforms	reform	NOUN
issue-3013	21	9	emphasise	emphasise	VERB
issue-3013	21	10	efficiency	efficiency	NOUN
issue-3013	21	11	,	,	PUNCT
issue-3013	21	12	accountability	accountability	NOUN
issue-3013	21	13	,	,	PUNCT
issue-3013	21	14	and	and	CCONJ
issue-3013	21	15	customeroriented	customeroriente	VERB
issue-3013	21	16	service	service	NOUN
issue-3013	21	17	delivery	delivery	NOUN
issue-3013	21	18	.	.	PUNCT
issue-3013	22	1	nevertheless	nevertheless	ADV
issue-3013	22	2	,	,	PUNCT
issue-3013	22	3	even	even	ADV
issue-3013	22	4	within	within	ADP
issue-3013	22	5	wellestablished	wellestablished	ADJ
issue-3013	22	6	governance	governance	NOUN
issue-3013	22	7	systems	system	NOUN
issue-3013	22	8	,	,	PUNCT
issue-3013	22	9	the	the	DET
issue-3013	22	10	impact	impact	NOUN
issue-3013	22	11	of	of	ADP
issue-3013	22	12	informal	informal	ADJ
issue-3013	22	13	organisational	organisational	ADJ
issue-3013	22	14	cultures	culture	NOUN
issue-3013	22	15	on	on	ADP
issue-3013	22	16	public	public	ADJ
issue-3013	22	17	sector	sector	NOUN
issue-3013	22	18	performance	performance	NOUN
issue-3013	22	19	has	have	AUX
issue-3013	22	20	been	be	AUX
issue-3013	22	21	demonstrated	demonstrate	VERB
issue-3013	22	22	.	.	PUNCT
issue-3013	23	1	in	in	ADP
issue-3013	23	2	developed	develop	VERB
issue-3013	23	3	countries	country	NOUN
issue-3013	23	4	such	such	ADJ
issue-3013	23	5	as	as	ADP
issue-3013	23	6	the	the	DET
issue-3013	23	7	united	united	PROPN
issue-3013	23	8	states	states	PROPN
issue-3013	23	9	,	,	PUNCT
issue-3013	23	10	the	the	DET
issue-3013	23	11	united	united	PROPN
issue-3013	23	12	kingdom	kingdom	PROPN
issue-3013	23	13	and	and	CCONJ
issue-3013	23	14	australia	australia	PROPN
issue-3013	23	15	,	,	PUNCT
issue-3013	23	16	it	it	PRON
issue-3013	23	17	has	have	AUX
issue-3013	23	18	been	be	AUX
issue-3013	23	19	shown	show	VERB
issue-3013	23	20	that	that	SCONJ
issue-3013	23	21	informal	informal	ADJ
issue-3013	23	22	networks	network	NOUN
issue-3013	23	23	within	within	ADP
issue-3013	23	24	public	public	ADJ
issue-3013	23	25	organisations	organisation	NOUN
issue-3013	23	26	can	can	AUX
issue-3013	23	27	both	both	CCONJ
issue-3013	23	28	support	support	VERB
issue-3013	23	29	and	and	CCONJ
issue-3013	23	30	hinder	hinder	NOUN
issue-3013	23	31	service	service	NOUN
issue-3013	23	32	delivery	delivery	NOUN
issue-3013	23	33	(	(	PUNCT
issue-3013	23	34	adams	adams	PROPN
issue-3013	23	35	&	&	CCONJ
issue-3013	23	36	hakonarson	hakonarson	PROPN
issue-3013	23	37	,	,	PUNCT
issue-3013	23	38	2024	2024	NUM
issue-3013	23	39	)	)	PUNCT
issue-3013	23	40	.	.	PUNCT
issue-3013	24	1	in	in	ADP
issue-3013	24	2	developing	develop	VERB
issue-3013	24	3	countries	country	NOUN
issue-3013	24	4	,	,	PUNCT
issue-3013	24	5	the	the	DET
issue-3013	24	6	effect	effect	NOUN
issue-3013	24	7	of	of	ADP
issue-3013	24	8	informal	informal	ADJ
issue-3013	24	9	organisational	organisational	ADJ
issue-3013	24	10	culture	culture	NOUN
issue-3013	24	11	is	be	AUX
issue-3013	24	12	often	often	ADV
issue-3013	24	13	more	more	ADV
issue-3013	24	14	pronounced	pronounced	ADJ
issue-3013	24	15	due	due	ADJ
issue-3013	24	16	to	to	ADP
issue-3013	24	17	weaker	weak	ADJ
issue-3013	24	18	formal	formal	ADJ
issue-3013	24	19	institutions	institution	NOUN
issue-3013	24	20	and	and	CCONJ
issue-3013	24	21	governance	governance	NOUN
issue-3013	24	22	frameworks	framework	NOUN
issue-3013	24	23	(	(	PUNCT
issue-3013	24	24	omoru	omoru	NOUN
issue-3013	24	25	et	et	PROPN
issue-3013	24	26	al	al	PROPN
issue-3013	24	27	.	.	PROPN
issue-3013	24	28	,	,	PUNCT
issue-3013	24	29	2025	2025	NUM
issue-3013	24	30	)	)	PUNCT
issue-3013	24	31	.	.	PUNCT
issue-3013	25	1	in	in	ADP
issue-3013	25	2	some	some	DET
issue-3013	25	3	parts	part	NOUN
issue-3013	25	4	of	of	ADP
issue-3013	25	5	asia	asia	PROPN
issue-3013	25	6	and	and	CCONJ
issue-3013	25	7	latin	latin	PROPN
issue-3013	25	8	america	america	PROPN
issue-3013	25	9	,	,	PUNCT
issue-3013	25	10	for	for	ADP
issue-3013	25	11	example	example	NOUN
issue-3013	25	12	,	,	PUNCT
issue-3013	25	13	informal	informal	ADJ
issue-3013	25	14	practices	practice	NOUN
issue-3013	25	15	such	such	ADJ
issue-3013	25	16	as	as	ADP
issue-3013	25	17	patronage	patronage	NOUN
issue-3013	25	18	,	,	PUNCT
issue-3013	25	19	bribery	bribery	NOUN
issue-3013	25	20	and	and	CCONJ
issue-3013	25	21	favouritism	favouritism	NOUN
issue-3013	25	22	are	be	AUX
issue-3013	25	23	deeply	deeply	ADV
issue-3013	25	24	embedded	embed	VERB
issue-3013	25	25	in	in	ADP
issue-3013	25	26	public	public	ADJ
issue-3013	25	27	service	service	NOUN
issue-3013	25	28	delivery	delivery	NOUN
issue-3013	25	29	systems	system	NOUN
issue-3013	25	30	,	,	PUNCT
issue-3013	25	31	resulting	result	VERB
issue-3013	25	32	in	in	ADP
issue-3013	25	33	inefficiencies	inefficiency	NOUN
issue-3013	25	34	and	and	CCONJ
issue-3013	25	35	unequal	unequal	ADJ
issue-3013	25	36	access	access	NOUN
issue-3013	25	37	to	to	ADP
issue-3013	25	38	services	service	NOUN
issue-3013	25	39	.	.	PUNCT
issue-3013	26	1	across	across	ADP
issue-3013	26	2	sub	sub	ADJ
issue-3013	26	3	-	-	ADJ
issue-3013	26	4	saharan	saharan	ADJ
issue-3013	26	5	africa	africa	PROPN
issue-3013	26	6	,	,	PUNCT
issue-3013	26	7	local	local	ADJ
issue-3013	26	8	authorities	authority	NOUN
issue-3013	26	9	face	face	VERB
issue-3013	26	10	many	many	ADJ
issue-3013	26	11	baltic	baltic	ADJ
issue-3013	26	12	journal	journal	NOUN
issue-3013	26	13	of	of	ADP
issue-3013	26	14	economic	economic	ADJ
issue-3013	26	15	studies	study	NOUN
issue-3013	26	16	43	43	NUM
issue-3013	26	17	vol	vol	NOUN
issue-3013	26	18	.	.	PUNCT
issue-3013	27	1	11	11	NUM
issue-3013	28	1	no	no	NOUN
issue-3013	28	2	.	.	NOUN
issue-3013	29	1	4	4	NUM
issue-3013	29	2	,	,	PUNCT
issue-3013	29	3	2025	2025	NUM
issue-3013	29	4	challenges	challenge	NOUN
issue-3013	29	5	when	when	SCONJ
issue-3013	29	6	it	it	PRON
issue-3013	29	7	comes	come	VERB
issue-3013	29	8	to	to	ADP
issue-3013	29	9	providing	provide	VERB
issue-3013	29	10	their	their	PRON
issue-3013	29	11	citizens	citizen	NOUN
issue-3013	29	12	with	with	ADP
issue-3013	29	13	quality	quality	NOUN
issue-3013	29	14	services	service	NOUN
issue-3013	29	15	.	.	PUNCT
issue-3013	30	1	many	many	ADJ
issue-3013	30	2	countries	country	NOUN
issue-3013	30	3	in	in	ADP
issue-3013	30	4	the	the	DET
issue-3013	30	5	region	region	NOUN
issue-3013	30	6	have	have	AUX
issue-3013	30	7	decentralised	decentralise	VERB
issue-3013	30	8	governance	governance	NOUN
issue-3013	30	9	structures	structure	NOUN
issue-3013	30	10	with	with	ADP
issue-3013	30	11	the	the	DET
issue-3013	30	12	aim	aim	NOUN
issue-3013	30	13	of	of	ADP
issue-3013	30	14	bringing	bring	VERB
issue-3013	30	15	decision	decision	NOUN
issue-3013	30	16	-	-	PUNCT
issue-3013	30	17	making	make	VERB
issue-3013	30	18	closer	close	ADJ
issue-3013	30	19	to	to	ADP
issue-3013	30	20	communities	community	NOUN
issue-3013	30	21	and	and	CCONJ
issue-3013	30	22	improving	improve	VERB
issue-3013	30	23	service	service	NOUN
issue-3013	30	24	provision	provision	NOUN
issue-3013	30	25	(	(	PUNCT
issue-3013	30	26	rugeyamu	rugeyamu	PROPN
issue-3013	30	27	&	&	CCONJ
issue-3013	30	28	msendo	msendo	NOUN
issue-3013	30	29	,	,	PUNCT
issue-3013	30	30	2025	2025	NUM
issue-3013	30	31	)	)	PUNCT
issue-3013	30	32	.	.	PUNCT
issue-3013	31	1	however	however	ADV
issue-3013	31	2	,	,	PUNCT
issue-3013	31	3	despite	despite	SCONJ
issue-3013	31	4	decentralisation	decentralisation	NOUN
issue-3013	31	5	efforts	effort	NOUN
issue-3013	31	6	,	,	PUNCT
issue-3013	31	7	many	many	ADJ
issue-3013	31	8	local	local	ADJ
issue-3013	31	9	governments	government	NOUN
issue-3013	31	10	in	in	ADP
issue-3013	31	11	africa	africa	PROPN
issue-3013	31	12	still	still	ADV
issue-3013	31	13	struggle	struggle	VERB
issue-3013	31	14	with	with	ADP
issue-3013	31	15	issues	issue	NOUN
issue-3013	31	16	such	such	ADJ
issue-3013	31	17	as	as	ADP
issue-3013	31	18	corruption	corruption	NOUN
issue-3013	31	19	,	,	PUNCT
issue-3013	31	20	mismanagement	mismanagement	NOUN
issue-3013	31	21	of	of	ADP
issue-3013	31	22	resources	resource	NOUN
issue-3013	31	23	,	,	PUNCT
issue-3013	31	24	political	political	ADJ
issue-3013	31	25	interference	interference	NOUN
issue-3013	31	26	and	and	CCONJ
issue-3013	31	27	limited	limited	ADJ
issue-3013	31	28	capacity	capacity	NOUN
issue-3013	31	29	.	.	PUNCT
issue-3013	32	1	the	the	DET
issue-3013	32	2	informal	informal	ADJ
issue-3013	32	3	organisational	organisational	ADJ
issue-3013	32	4	culture	culture	NOUN
issue-3013	32	5	in	in	ADP
issue-3013	32	6	africa	africa	PROPN
issue-3013	32	7	plays	play	VERB
issue-3013	32	8	a	a	DET
issue-3013	32	9	significant	significant	ADJ
issue-3013	32	10	role	role	NOUN
issue-3013	32	11	in	in	ADP
issue-3013	32	12	shaping	shape	VERB
issue-3013	32	13	the	the	DET
issue-3013	32	14	performance	performance	NOUN
issue-3013	32	15	of	of	ADP
issue-3013	32	16	local	local	ADJ
issue-3013	32	17	authorities	authority	NOUN
issue-3013	32	18	.	.	PUNCT
issue-3013	33	1	in	in	ADP
issue-3013	33	2	many	many	ADJ
issue-3013	33	3	cases	case	NOUN
issue-3013	33	4	,	,	PUNCT
issue-3013	33	5	informal	informal	ADJ
issue-3013	33	6	networks	network	NOUN
issue-3013	33	7	,	,	PUNCT
issue-3013	33	8	patronage	patronage	NOUN
issue-3013	33	9	systems	system	NOUN
issue-3013	33	10	and	and	CCONJ
issue-3013	33	11	unspoken	unspoken	ADJ
issue-3013	33	12	norms	norm	NOUN
issue-3013	33	13	influence	influence	NOUN
issue-3013	33	14	the	the	DET
issue-3013	33	15	delivery	delivery	NOUN
issue-3013	33	16	of	of	ADP
issue-3013	33	17	services	service	NOUN
issue-3013	33	18	.	.	PUNCT
issue-3013	34	1	studies	study	NOUN
issue-3013	34	2	from	from	ADP
issue-3013	34	3	countries	country	NOUN
issue-3013	34	4	such	such	ADJ
issue-3013	34	5	as	as	ADP
issue-3013	34	6	kenya	kenya	PROPN
issue-3013	34	7	,	,	PUNCT
issue-3013	34	8	south	south	PROPN
issue-3013	34	9	africa	africa	PROPN
issue-3013	34	10	,	,	PUNCT
issue-3013	34	11	nigeria	nigeria	PROPN
issue-3013	34	12	and	and	CCONJ
issue-3013	34	13	uganda	uganda	PROPN
issue-3013	34	14	have	have	AUX
issue-3013	34	15	shown	show	VERB
issue-3013	34	16	that	that	SCONJ
issue-3013	34	17	informal	informal	ADJ
issue-3013	34	18	practices	practice	NOUN
issue-3013	34	19	such	such	ADJ
issue-3013	34	20	as	as	ADP
issue-3013	34	21	favouritism	favouritism	NOUN
issue-3013	34	22	and	and	CCONJ
issue-3013	34	23	nepotism	nepotism	NOUN
issue-3013	34	24	often	often	ADV
issue-3013	34	25	take	take	VERB
issue-3013	34	26	precedence	precedence	NOUN
issue-3013	34	27	over	over	ADP
issue-3013	34	28	formal	formal	ADJ
issue-3013	34	29	structures	structure	NOUN
issue-3013	34	30	,	,	PUNCT
issue-3013	34	31	resulting	result	VERB
issue-3013	34	32	in	in	ADP
issue-3013	34	33	inefficiencies	inefficiency	NOUN
issue-3013	34	34	and	and	CCONJ
issue-3013	34	35	poor	poor	ADJ
issue-3013	34	36	service	service	NOUN
issue-3013	34	37	outcomes	outcome	NOUN
issue-3013	34	38	(	(	PUNCT
issue-3013	34	39	obicci	obicci	PROPN
issue-3013	34	40	,	,	PUNCT
issue-3013	34	41	2025	2025	NUM
issue-3013	34	42	;	;	PUNCT
issue-3013	34	43	bester	bester	NOUN
issue-3013	34	44	,	,	PUNCT
issue-3013	34	45	2024	2024	NUM
issue-3013	34	46	;	;	PUNCT
issue-3013	34	47	oko	oko	PROPN
issue-3013	34	48	-	-	PUNCT
issue-3013	34	49	joseph	joseph	PROPN
issue-3013	34	50	,	,	PUNCT
issue-3013	34	51	2024	2024	NUM
issue-3013	34	52	;	;	PUNCT
issue-3013	34	53	sharapova	sharapova	X
issue-3013	34	54	,	,	PUNCT
issue-3013	34	55	2024	2024	NUM
issue-3013	34	56	)	)	PUNCT
issue-3013	34	57	.	.	PUNCT
issue-3013	35	1	for	for	ADP
issue-3013	35	2	instance	instance	NOUN
issue-3013	35	3	,	,	PUNCT
issue-3013	35	4	in	in	ADP
issue-3013	35	5	south	south	PROPN
issue-3013	35	6	africa	africa	PROPN
issue-3013	35	7	,	,	PUNCT
issue-3013	35	8	local	local	ADJ
issue-3013	35	9	municipalities	municipality	NOUN
issue-3013	35	10	have	have	AUX
issue-3013	35	11	been	be	AUX
issue-3013	35	12	confronted	confront	VERB
issue-3013	35	13	with	with	ADP
issue-3013	35	14	service	service	NOUN
issue-3013	35	15	delivery	delivery	NOUN
issue-3013	35	16	protests	protest	NOUN
issue-3013	35	17	,	,	PUNCT
issue-3013	35	18	largely	largely	ADV
issue-3013	35	19	attributable	attributable	ADJ
issue-3013	35	20	to	to	ADP
issue-3013	35	21	pervasive	pervasive	ADJ
issue-3013	35	22	perceptions	perception	NOUN
issue-3013	35	23	of	of	ADP
issue-3013	35	24	corruption	corruption	NOUN
issue-3013	35	25	and	and	CCONJ
issue-3013	35	26	inefficiency	inefficiency	NOUN
issue-3013	35	27	,	,	PUNCT
issue-3013	35	28	frequently	frequently	ADV
issue-3013	35	29	stemming	stem	VERB
issue-3013	35	30	from	from	ADP
issue-3013	35	31	informal	informal	ADJ
issue-3013	35	32	cultural	cultural	ADJ
issue-3013	35	33	dynamics	dynamic	NOUN
issue-3013	35	34	within	within	ADP
issue-3013	35	35	local	local	ADJ
issue-3013	35	36	councils	council	NOUN
issue-3013	35	37	.	.	PUNCT
issue-3013	36	1	a	a	DET
issue-3013	36	2	similar	similar	ADJ
issue-3013	36	3	situation	situation	NOUN
issue-3013	36	4	has	have	AUX
issue-3013	36	5	been	be	AUX
issue-3013	36	6	observed	observe	VERB
issue-3013	36	7	in	in	ADP
issue-3013	36	8	nigeria	nigeria	PROPN
issue-3013	36	9	,	,	PUNCT
issue-3013	36	10	where	where	SCONJ
issue-3013	36	11	informal	informal	ADJ
issue-3013	36	12	power	power	NOUN
issue-3013	36	13	structures	structure	NOUN
issue-3013	36	14	and	and	CCONJ
issue-3013	36	15	clientelism	clientelism	NOUN
issue-3013	36	16	have	have	AUX
issue-3013	36	17	been	be	AUX
issue-3013	36	18	shown	show	VERB
issue-3013	36	19	to	to	PART
issue-3013	36	20	subvert	subvert	VERB
issue-3013	36	21	formal	formal	ADJ
issue-3013	36	22	governance	governance	NOUN
issue-3013	36	23	frameworks	framework	NOUN
issue-3013	36	24	,	,	PUNCT
issue-3013	36	25	leading	lead	VERB
issue-3013	36	26	to	to	ADP
issue-3013	36	27	inconsistent	inconsistent	ADJ
issue-3013	36	28	and	and	CCONJ
issue-3013	36	29	inequitable	inequitable	ADJ
issue-3013	36	30	service	service	NOUN
issue-3013	36	31	delivery	delivery	NOUN
issue-3013	36	32	.	.	PUNCT
issue-3013	37	1	in	in	ADP
issue-3013	37	2	the	the	DET
issue-3013	37	3	case	case	NOUN
issue-3013	37	4	of	of	ADP
issue-3013	37	5	zimbabwe	zimbabwe	NOUN
issue-3013	37	6	,	,	PUNCT
issue-3013	37	7	these	these	DET
issue-3013	37	8	regional	regional	ADJ
issue-3013	37	9	patterns	pattern	NOUN
issue-3013	37	10	are	be	AUX
issue-3013	37	11	evident	evident	ADJ
issue-3013	37	12	.	.	PUNCT
issue-3013	38	1	local	local	ADJ
issue-3013	38	2	authorities	authority	NOUN
issue-3013	38	3	have	have	AUX
issue-3013	38	4	encountered	encounter	VERB
issue-3013	38	5	difficulties	difficulty	NOUN
issue-3013	38	6	in	in	ADP
issue-3013	38	7	the	the	DET
issue-3013	38	8	delivery	delivery	NOUN
issue-3013	38	9	of	of	ADP
issue-3013	38	10	services	service	NOUN
issue-3013	38	11	,	,	PUNCT
issue-3013	38	12	attributable	attributable	ADJ
issue-3013	38	13	to	to	ADP
issue-3013	38	14	a	a	DET
issue-3013	38	15	combination	combination	NOUN
issue-3013	38	16	of	of	ADP
issue-3013	38	17	economic	economic	ADJ
issue-3013	38	18	challenges	challenge	NOUN
issue-3013	38	19	,	,	PUNCT
issue-3013	38	20	political	political	ADJ
issue-3013	38	21	uncertainty	uncertainty	NOUN
issue-3013	38	22	,	,	PUNCT
issue-3013	38	23	and	and	CCONJ
issue-3013	38	24	entrenched	entrench	VERB
issue-3013	38	25	informal	informal	ADJ
issue-3013	38	26	cultural	cultural	ADJ
issue-3013	38	27	practices	practice	NOUN
issue-3013	38	28	(	(	PUNCT
issue-3013	38	29	mutambisi	mutambisi	PROPN
issue-3013	38	30	&	&	CCONJ
issue-3013	38	31	chavunduka	chavunduka	PROPN
issue-3013	38	32	,	,	PUNCT
issue-3013	38	33	2024	2024	NUM
issue-3013	38	34	)	)	PUNCT
issue-3013	38	35	.	.	PUNCT
issue-3013	39	1	obicci	obicci	PROPN
issue-3013	39	2	(	(	PUNCT
issue-3013	39	3	2025	2025	NUM
issue-3013	39	4	)	)	PUNCT
issue-3013	39	5	posits	posit	NOUN
issue-3013	39	6	that	that	SCONJ
issue-3013	39	7	a	a	DET
issue-3013	39	8	paucity	paucity	NOUN
issue-3013	39	9	of	of	ADP
issue-3013	39	10	transparency	transparency	NOUN
issue-3013	39	11	and	and	CCONJ
issue-3013	39	12	the	the	DET
issue-3013	39	13	presence	presence	NOUN
issue-3013	39	14	of	of	ADP
issue-3013	39	15	informal	informal	ADJ
issue-3013	39	16	power	power	NOUN
issue-3013	39	17	hierarchies	hierarchy	NOUN
issue-3013	39	18	have	have	AUX
issue-3013	39	19	frequently	frequently	ADV
issue-3013	39	20	impeded	impede	VERB
issue-3013	39	21	endeavours	endeavour	NOUN
issue-3013	39	22	to	to	PART
issue-3013	39	23	enhance	enhance	VERB
issue-3013	39	24	municipal	municipal	ADJ
issue-3013	39	25	services	service	NOUN
issue-3013	39	26	.	.	PUNCT
issue-3013	40	1	the	the	DET
issue-3013	40	2	deterioration	deterioration	NOUN
issue-3013	40	3	in	in	ADP
issue-3013	40	4	the	the	DET
issue-3013	40	5	quality	quality	NOUN
issue-3013	40	6	of	of	ADP
issue-3013	40	7	municipal	municipal	ADJ
issue-3013	40	8	services	service	NOUN
issue-3013	40	9	in	in	ADP
issue-3013	40	10	numerous	numerous	ADJ
issue-3013	40	11	urban	urban	ADJ
issue-3013	40	12	areas	area	NOUN
issue-3013	40	13	of	of	ADP
issue-3013	40	14	zimbabwe	zimbabwe	PROPN
issue-3013	40	15	has	have	AUX
issue-3013	40	16	given	give	VERB
issue-3013	40	17	rise	rise	NOUN
issue-3013	40	18	to	to	ADP
issue-3013	40	19	a	a	DET
issue-3013	40	20	need	need	NOUN
issue-3013	40	21	for	for	ADP
issue-3013	40	22	an	an	DET
issue-3013	40	23	investigation	investigation	NOUN
issue-3013	40	24	into	into	ADP
issue-3013	40	25	the	the	DET
issue-3013	40	26	underlying	underlie	VERB
issue-3013	40	27	causes	cause	NOUN
issue-3013	40	28	of	of	ADP
issue-3013	40	29	this	this	DET
issue-3013	40	30	substandard	substandard	ADJ
issue-3013	40	31	performance	performance	NOUN
issue-3013	40	32	.	.	PUNCT
issue-3013	41	1	whilst	whilst	SCONJ
issue-3013	41	2	economic	economic	ADJ
issue-3013	41	3	and	and	CCONJ
issue-3013	41	4	political	political	ADJ
issue-3013	41	5	factors	factor	NOUN
issue-3013	41	6	are	be	AUX
issue-3013	41	7	frequently	frequently	ADV
issue-3013	41	8	emphasised	emphasise	VERB
issue-3013	41	9	,	,	PUNCT
issue-3013	41	10	it	it	PRON
issue-3013	41	11	is	be	AUX
issue-3013	41	12	imperative	imperative	ADJ
issue-3013	41	13	to	to	PART
issue-3013	41	14	investigate	investigate	VERB
issue-3013	41	15	the	the	DET
issue-3013	41	16	impact	impact	NOUN
issue-3013	41	17	of	of	ADP
issue-3013	41	18	internal	internal	ADJ
issue-3013	41	19	organisational	organisational	ADJ
issue-3013	41	20	cultures	culture	NOUN
issue-3013	41	21	,	,	PUNCT
issue-3013	41	22	particularly	particularly	ADV
issue-3013	41	23	informal	informal	ADJ
issue-3013	41	24	ones	one	NOUN
issue-3013	41	25	,	,	PUNCT
issue-3013	41	26	on	on	ADP
issue-3013	41	27	the	the	DET
issue-3013	41	28	capacity	capacity	NOUN
issue-3013	41	29	of	of	ADP
issue-3013	41	30	local	local	ADJ
issue-3013	41	31	authorities	authority	NOUN
issue-3013	41	32	to	to	PART
issue-3013	41	33	deliver	deliver	VERB
issue-3013	41	34	services	service	NOUN
issue-3013	41	35	.	.	PUNCT
issue-3013	42	1	it	it	PRON
issue-3013	42	2	is	be	AUX
issue-3013	42	3	imperative	imperative	ADJ
issue-3013	42	4	to	to	PART
issue-3013	42	5	comprehend	comprehend	VERB
issue-3013	42	6	these	these	DET
issue-3013	42	7	informal	informal	ADJ
issue-3013	42	8	dynamics	dynamic	NOUN
issue-3013	42	9	to	to	PART
issue-3013	42	10	formulate	formulate	VERB
issue-3013	42	11	interventions	intervention	NOUN
issue-3013	42	12	that	that	PRON
issue-3013	42	13	address	address	VERB
issue-3013	42	14	structural	structural	ADJ
issue-3013	42	15	issues	issue	NOUN
issue-3013	42	16	and	and	CCONJ
issue-3013	42	17	simultaneously	simultaneously	ADV
issue-3013	42	18	modify	modify	VERB
issue-3013	42	19	organisational	organisational	ADJ
issue-3013	42	20	behaviour	behaviour	NOUN
issue-3013	42	21	,	,	PUNCT
issue-3013	42	22	thereby	thereby	ADV
issue-3013	42	23	enhancing	enhance	VERB
issue-3013	42	24	public	public	ADJ
issue-3013	42	25	service	service	NOUN
issue-3013	42	26	outcomes	outcome	NOUN
issue-3013	42	27	.	.	PUNCT
issue-3013	43	1	the	the	DET
issue-3013	43	2	present	present	ADJ
issue-3013	43	3	study	study	NOUN
issue-3013	43	4	focuses	focus	VERB
issue-3013	43	5	on	on	ADP
issue-3013	43	6	exploring	explore	VERB
issue-3013	43	7	the	the	DET
issue-3013	43	8	role	role	NOUN
issue-3013	43	9	of	of	ADP
issue-3013	43	10	informal	informal	ADJ
issue-3013	43	11	organisational	organisational	ADJ
issue-3013	43	12	culture	culture	NOUN
issue-3013	43	13	in	in	ADP
issue-3013	43	14	delivering	deliver	VERB
issue-3013	43	15	services	service	NOUN
issue-3013	43	16	within	within	ADP
issue-3013	43	17	a	a	DET
issue-3013	43	18	selected	select	VERB
issue-3013	43	19	local	local	ADJ
issue-3013	43	20	authority	authority	NOUN
issue-3013	43	21	in	in	ADP
issue-3013	43	22	zimbabwe	zimbabwe	PROPN
issue-3013	43	23	.	.	PUNCT
issue-3013	44	1	the	the	DET
issue-3013	44	2	objective	objective	NOUN
issue-3013	44	3	of	of	ADP
issue-3013	44	4	this	this	DET
issue-3013	44	5	study	study	NOUN
issue-3013	44	6	is	be	AUX
issue-3013	44	7	to	to	PART
issue-3013	44	8	elucidate	elucidate	VERB
issue-3013	44	9	the	the	DET
issue-3013	44	10	impact	impact	NOUN
issue-3013	44	11	of	of	ADP
issue-3013	44	12	informal	informal	ADJ
issue-3013	44	13	practices	practice	NOUN
issue-3013	44	14	on	on	ADP
issue-3013	44	15	the	the	DET
issue-3013	44	16	efficiency	efficiency	NOUN
issue-3013	44	17	,	,	PUNCT
issue-3013	44	18	accountability	accountability	NOUN
issue-3013	44	19	,	,	PUNCT
issue-3013	44	20	and	and	CCONJ
issue-3013	44	21	responsiveness	responsiveness	NOUN
issue-3013	44	22	of	of	ADP
issue-3013	44	23	public	public	ADJ
issue-3013	44	24	service	service	NOUN
issue-3013	44	25	delivery	delivery	NOUN
issue-3013	44	26	,	,	PUNCT
issue-3013	44	27	thereby	thereby	ADV
issue-3013	44	28	contributing	contribute	VERB
issue-3013	44	29	to	to	ADP
issue-3013	44	30	a	a	DET
issue-3013	44	31	more	more	ADV
issue-3013	44	32	profound	profound	ADJ
issue-3013	44	33	understanding	understanding	NOUN
issue-3013	44	34	of	of	ADP
issue-3013	44	35	the	the	DET
issue-3013	44	36	challenges	challenge	NOUN
issue-3013	44	37	faced	face	VERB
issue-3013	44	38	by	by	ADP
issue-3013	44	39	local	local	ADJ
issue-3013	44	40	governments	government	NOUN
issue-3013	44	41	and	and	CCONJ
issue-3013	44	42	identifying	identify	VERB
issue-3013	44	43	pathways	pathway	NOUN
issue-3013	44	44	for	for	ADP
issue-3013	44	45	improvement	improvement	NOUN
issue-3013	44	46	.	.	PUNCT
issue-3013	45	1	2	2	X
issue-3013	45	2	.	.	X
issue-3013	45	3	theoretical	theoretical	ADJ
issue-3013	45	4	and	and	CCONJ
issue-3013	45	5	conceptual	conceptual	ADJ
issue-3013	45	6	background	background	NOUN
issue-3013	45	7	as	as	SCONJ
issue-3013	45	8	posited	posit	VERB
issue-3013	45	9	by	by	ADP
issue-3013	45	10	wu	wu	PROPN
issue-3013	45	11	(	(	PUNCT
issue-3013	45	12	2021	2021	NUM
issue-3013	45	13	)	)	PUNCT
issue-3013	45	14	,	,	PUNCT
issue-3013	45	15	the	the	DET
issue-3013	45	16	concept	concept	NOUN
issue-3013	45	17	of	of	ADP
issue-3013	45	18	informal	informal	ADJ
issue-3013	45	19	organisational	organisational	ADJ
issue-3013	45	20	culture	culture	NOUN
issue-3013	45	21	pertains	pertain	VERB
issue-3013	45	22	to	to	ADP
issue-3013	45	23	the	the	DET
issue-3013	45	24	social	social	ADJ
issue-3013	45	25	dynamics	dynamic	NOUN
issue-3013	45	26	and	and	CCONJ
issue-3013	45	27	interpersonal	interpersonal	ADJ
issue-3013	45	28	relationships	relationship	NOUN
issue-3013	45	29	that	that	PRON
issue-3013	45	30	exist	exist	VERB
issue-3013	45	31	beyond	beyond	ADP
issue-3013	45	32	the	the	DET
issue-3013	45	33	confines	confine	NOUN
issue-3013	45	34	of	of	ADP
issue-3013	45	35	formal	formal	ADJ
issue-3013	45	36	organisational	organisational	ADJ
issue-3013	45	37	cultures	culture	NOUN
issue-3013	45	38	.	.	PUNCT
issue-3013	46	1	these	these	DET
issue-3013	46	2	dynamics	dynamic	NOUN
issue-3013	46	3	have	have	VERB
issue-3013	46	4	the	the	DET
issue-3013	46	5	potential	potential	NOUN
issue-3013	46	6	to	to	ADP
issue-3013	46	7	either	either	CCONJ
issue-3013	46	8	facilitate	facilitate	VERB
issue-3013	46	9	or	or	CCONJ
issue-3013	46	10	impede	impede	VERB
issue-3013	46	11	organisational	organisational	ADJ
issue-3013	46	12	effectiveness	effectiveness	NOUN
issue-3013	46	13	.	.	PUNCT
issue-3013	47	1	it	it	PRON
issue-3013	47	2	refers	refer	VERB
issue-3013	47	3	to	to	ADP
issue-3013	47	4	the	the	DET
issue-3013	47	5	unwritten	unwritten	ADJ
issue-3013	47	6	rules	rule	NOUN
issue-3013	47	7	,	,	PUNCT
issue-3013	47	8	norms	norm	NOUN
issue-3013	47	9	and	and	CCONJ
issue-3013	47	10	values	value	NOUN
issue-3013	47	11	that	that	PRON
issue-3013	47	12	shape	shape	VERB
issue-3013	47	13	the	the	DET
issue-3013	47	14	behaviour	behaviour	NOUN
issue-3013	47	15	and	and	CCONJ
issue-3013	47	16	interactions	interaction	NOUN
issue-3013	47	17	of	of	ADP
issue-3013	47	18	employees	employee	NOUN
issue-3013	47	19	within	within	ADP
issue-3013	47	20	an	an	DET
issue-3013	47	21	organisation	organisation	NOUN
issue-3013	47	22	.	.	PUNCT
issue-3013	48	1	a	a	DET
issue-3013	48	2	recent	recent	ADJ
issue-3013	48	3	scholarly	scholarly	ADJ
issue-3013	48	4	definition	definition	NOUN
issue-3013	48	5	by	by	ADP
issue-3013	48	6	ayalew	ayalew	NOUN
issue-3013	48	7	(	(	PUNCT
issue-3013	48	8	2024	2024	NUM
issue-3013	48	9	)	)	PUNCT
issue-3013	48	10	states	state	VERB
issue-3013	48	11	that	that	SCONJ
issue-3013	48	12	service	service	NOUN
issue-3013	48	13	delivery	delivery	NOUN
issue-3013	48	14	is	be	AUX
issue-3013	48	15	the	the	DET
issue-3013	48	16	systematic	systematic	ADJ
issue-3013	48	17	provision	provision	NOUN
issue-3013	48	18	of	of	ADP
issue-3013	48	19	public	public	ADJ
issue-3013	48	20	services	service	NOUN
issue-3013	48	21	that	that	PRON
issue-3013	48	22	meet	meet	VERB
issue-3013	48	23	citizens	citizen	NOUN
issue-3013	48	24	'	'	PART
issue-3013	48	25	needs	need	NOUN
issue-3013	48	26	and	and	CCONJ
issue-3013	48	27	expectations	expectation	NOUN
issue-3013	48	28	,	,	PUNCT
issue-3013	48	29	ensuring	ensure	VERB
issue-3013	48	30	accountability	accountability	NOUN
issue-3013	48	31	and	and	CCONJ
issue-3013	48	32	responsiveness	responsiveness	NOUN
issue-3013	48	33	.	.	PUNCT
issue-3013	49	1	this	this	DET
issue-3013	49	2	definition	definition	NOUN
issue-3013	49	3	emphasises	emphasise	VERB
issue-3013	49	4	the	the	DET
issue-3013	49	5	importance	importance	NOUN
issue-3013	49	6	of	of	ADP
issue-3013	49	7	aligning	align	VERB
issue-3013	49	8	service	service	NOUN
issue-3013	49	9	delivery	delivery	NOUN
issue-3013	49	10	with	with	ADP
issue-3013	49	11	the	the	DET
issue-3013	49	12	needs	need	NOUN
issue-3013	49	13	of	of	ADP
issue-3013	49	14	the	the	DET
issue-3013	49	15	community	community	NOUN
issue-3013	49	16	and	and	CCONJ
issue-3013	49	17	maintaining	maintain	VERB
issue-3013	49	18	transparency	transparency	NOUN
issue-3013	49	19	in	in	ADP
issue-3013	49	20	operations	operation	NOUN
issue-3013	49	21	.	.	PUNCT
issue-3013	50	1	a	a	DET
issue-3013	50	2	local	local	ADJ
issue-3013	50	3	authority	authority	NOUN
issue-3013	50	4	is	be	AUX
issue-3013	50	5	defined	define	VERB
issue-3013	50	6	as	as	ADP
issue-3013	50	7	a	a	DET
issue-3013	50	8	governmental	governmental	ADJ
issue-3013	50	9	organisation	organisation	NOUN
issue-3013	50	10	or	or	CCONJ
issue-3013	50	11	body	body	NOUN
issue-3013	50	12	that	that	PRON
issue-3013	50	13	is	be	AUX
issue-3013	50	14	responsible	responsible	ADJ
issue-3013	50	15	for	for	ADP
issue-3013	50	16	the	the	DET
issue-3013	50	17	provision	provision	NOUN
issue-3013	50	18	of	of	ADP
issue-3013	50	19	public	public	ADJ
issue-3013	50	20	services	service	NOUN
issue-3013	50	21	and	and	CCONJ
issue-3013	50	22	facilities	facility	NOUN
issue-3013	50	23	at	at	ADP
issue-3013	50	24	a	a	DET
issue-3013	50	25	local	local	ADJ
issue-3013	50	26	level	level	NOUN
issue-3013	50	27	,	,	PUNCT
issue-3013	50	28	in	in	ADP
issue-3013	50	29	order	order	NOUN
issue-3013	50	30	to	to	PART
issue-3013	50	31	meet	meet	VERB
issue-3013	50	32	the	the	DET
issue-3013	50	33	specific	specific	ADJ
issue-3013	50	34	needs	need	NOUN
issue-3013	50	35	of	of	ADP
issue-3013	50	36	the	the	DET
issue-3013	50	37	community	community	NOUN
issue-3013	50	38	it	it	PRON
issue-3013	50	39	serves	serve	VERB
issue-3013	50	40	.	.	PUNCT
issue-3013	51	1	nyikadzino	nyikadzino	NOUN
issue-3013	51	2	(	(	PUNCT
issue-3013	51	3	2024	2024	NUM
issue-3013	51	4	)	)	PUNCT
issue-3013	51	5	offers	offer	VERB
issue-3013	51	6	a	a	DET
issue-3013	51	7	definition	definition	NOUN
issue-3013	51	8	of	of	ADP
issue-3013	51	9	a	a	DET
issue-3013	51	10	local	local	ADJ
issue-3013	51	11	authority	authority	NOUN
issue-3013	51	12	as	as	ADP
issue-3013	51	13	a	a	DET
issue-3013	51	14	legal	legal	ADJ
issue-3013	51	15	constituted	constitute	VERB
issue-3013	51	16	organisation	organisation	NOUN
issue-3013	51	17	that	that	PRON
issue-3013	51	18	operates	operate	VERB
issue-3013	51	19	within	within	ADP
issue-3013	51	20	a	a	DET
issue-3013	51	21	defined	define	VERB
issue-3013	51	22	geographical	geographical	ADJ
issue-3013	51	23	area	area	NOUN
issue-3013	51	24	,	,	PUNCT
issue-3013	51	25	empowered	empower	VERB
issue-3013	51	26	to	to	PART
issue-3013	51	27	make	make	VERB
issue-3013	51	28	decisions	decision	NOUN
issue-3013	51	29	and	and	CCONJ
issue-3013	51	30	implement	implement	VERB
issue-3013	51	31	policies	policy	NOUN
issue-3013	51	32	that	that	PRON
issue-3013	51	33	affect	affect	VERB
issue-3013	51	34	the	the	DET
issue-3013	51	35	local	local	ADJ
issue-3013	51	36	population	population	NOUN
issue-3013	51	37	.	.	PUNCT
issue-3013	52	1	this	this	DET
issue-3013	52	2	definition	definition	NOUN
issue-3013	52	3	underscores	underscore	VERB
issue-3013	52	4	the	the	DET
issue-3013	52	5	autonomy	autonomy	NOUN
issue-3013	52	6	and	and	CCONJ
issue-3013	52	7	authority	authority	NOUN
issue-3013	52	8	that	that	SCONJ
issue-3013	52	9	local	local	ADJ
issue-3013	52	10	governments	government	NOUN
issue-3013	52	11	possess	possess	VERB
issue-3013	52	12	in	in	ADP
issue-3013	52	13	managing	manage	VERB
issue-3013	52	14	local	local	ADJ
issue-3013	52	15	affairs	affair	NOUN
issue-3013	52	16	.	.	PUNCT
issue-3013	53	1	a	a	DET
issue-3013	53	2	city	city	NOUN
issue-3013	53	3	is	be	AUX
issue-3013	53	4	defined	define	VERB
issue-3013	53	5	as	as	ADP
issue-3013	53	6	a	a	DET
issue-3013	53	7	large	large	ADJ
issue-3013	53	8	and	and	CCONJ
issue-3013	53	9	permanent	permanent	ADJ
issue-3013	53	10	human	human	ADJ
issue-3013	53	11	settlement	settlement	NOUN
issue-3013	53	12	characterised	characterise	VERB
issue-3013	53	13	by	by	ADP
issue-3013	53	14	significant	significant	ADJ
issue-3013	53	15	population	population	NOUN
issue-3013	53	16	density	density	NOUN
issue-3013	53	17	,	,	PUNCT
issue-3013	53	18	infrastructure	infrastructure	NOUN
issue-3013	53	19	development	development	NOUN
issue-3013	53	20	and	and	CCONJ
issue-3013	53	21	economic	economic	ADJ
issue-3013	53	22	activities	activity	NOUN
issue-3013	53	23	.	.	PUNCT
issue-3013	54	1	dong	dong	PROPN
issue-3013	54	2	et	et	PROPN
issue-3013	54	3	al	al	PROPN
issue-3013	54	4	.	.	PROPN
issue-3013	55	1	(	(	PUNCT
issue-3013	55	2	2024	2024	NUM
issue-3013	55	3	)	)	PUNCT
issue-3013	55	4	posit	posit	VERB
issue-3013	55	5	a	a	DET
issue-3013	55	6	widely	widely	ADV
issue-3013	55	7	accepted	accept	VERB
issue-3013	55	8	definition	definition	NOUN
issue-3013	55	9	of	of	ADP
issue-3013	55	10	the	the	DET
issue-3013	55	11	city	city	NOUN
issue-3013	55	12	as	as	ADP
issue-3013	55	13	a	a	DET
issue-3013	55	14	complex	complex	ADJ
issue-3013	55	15	social	social	ADJ
issue-3013	55	16	and	and	CCONJ
issue-3013	55	17	physical	physical	ADJ
issue-3013	55	18	entity	entity	NOUN
issue-3013	55	19	that	that	PRON
issue-3013	55	20	serves	serve	VERB
issue-3013	55	21	as	as	ADP
issue-3013	55	22	a	a	DET
issue-3013	55	23	centre	centre	NOUN
issue-3013	55	24	for	for	ADP
issue-3013	55	25	economic	economic	ADJ
issue-3013	55	26	activity	activity	NOUN
issue-3013	55	27	,	,	PUNCT
issue-3013	55	28	governance	governance	NOUN
issue-3013	55	29	and	and	CCONJ
issue-3013	55	30	cultural	cultural	ADJ
issue-3013	55	31	exchange	exchange	NOUN
issue-3013	55	32	,	,	PUNCT
issue-3013	55	33	exhibiting	exhibit	VERB
issue-3013	55	34	a	a	DET
issue-3013	55	35	high	high	ADJ
issue-3013	55	36	level	level	NOUN
issue-3013	55	37	of	of	ADP
issue-3013	55	38	population	population	NOUN
issue-3013	55	39	concentration	concentration	NOUN
issue-3013	55	40	and	and	CCONJ
issue-3013	55	41	diverse	diverse	ADJ
issue-3013	55	42	functions	function	NOUN
issue-3013	55	43	.	.	PUNCT
issue-3013	56	1	this	this	DET
issue-3013	56	2	definition	definition	NOUN
issue-3013	56	3	underscores	underscore	VERB
issue-3013	56	4	the	the	DET
issue-3013	56	5	multifaceted	multifaceted	ADJ
issue-3013	56	6	nature	nature	NOUN
issue-3013	56	7	of	of	ADP
issue-3013	56	8	cities	city	NOUN
issue-3013	56	9	as	as	ADP
issue-3013	56	10	nexuses	nexus	NOUN
issue-3013	56	11	of	of	ADP
issue-3013	56	12	interaction	interaction	NOUN
issue-3013	56	13	and	and	CCONJ
issue-3013	56	14	advancement	advancement	NOUN
issue-3013	56	15	.	.	PUNCT
issue-3013	57	1	the	the	DET
issue-3013	57	2	present	present	ADJ
issue-3013	57	3	study	study	NOUN
issue-3013	57	4	is	be	AUX
issue-3013	57	5	founded	found	VERB
issue-3013	57	6	upon	upon	SCONJ
issue-3013	57	7	the	the	DET
issue-3013	57	8	theoretical	theoretical	ADJ
issue-3013	57	9	underpinnings	underpinning	NOUN
issue-3013	57	10	of	of	ADP
issue-3013	57	11	organisational	organisational	ADJ
issue-3013	57	12	culture	culture	NOUN
issue-3013	57	13	theory	theory	NOUN
issue-3013	57	14	(	(	PUNCT
issue-3013	57	15	schein	schein	PROPN
issue-3013	57	16	's	's	PART
issue-3013	57	17	model	model	NOUN
issue-3013	57	18	)	)	PUNCT
issue-3013	57	19	and	and	CCONJ
issue-3013	57	20	systems	system	NOUN
issue-3013	57	21	theory	theory	NOUN
issue-3013	57	22	.	.	PUNCT
issue-3013	58	1	edgar	edgar	PROPN
issue-3013	58	2	schein	schein	PROPN
issue-3013	58	3	’s	’s	PART
issue-3013	58	4	model	model	NOUN
issue-3013	58	5	of	of	ADP
issue-3013	58	6	organisational	organisational	ADJ
issue-3013	58	7	culture	culture	NOUN
issue-3013	58	8	was	be	AUX
issue-3013	58	9	first	first	ADV
issue-3013	58	10	postulated	postulate	VERB
issue-3013	58	11	in	in	ADP
issue-3013	58	12	the	the	DET
issue-3013	58	13	1980s	1980	NOUN
issue-3013	58	14	,	,	PUNCT
issue-3013	58	15	in	in	ADP
issue-3013	58	16	which	which	PRON
issue-3013	58	17	he	he	PRON
issue-3013	58	18	outlines	outline	VERB
issue-3013	58	19	three	three	NUM
issue-3013	58	20	levels	level	NOUN
issue-3013	58	21	of	of	ADP
issue-3013	58	22	organisational	organisational	ADJ
issue-3013	58	23	culture	culture	NOUN
issue-3013	58	24	:	:	PUNCT
issue-3013	58	25	artefacts	artefact	NOUN
issue-3013	58	26	(	(	PUNCT
issue-3013	58	27	visible	visible	ADJ
issue-3013	58	28	aspects	aspect	NOUN
issue-3013	58	29	)	)	PUNCT
issue-3013	58	30	,	,	PUNCT
issue-3013	58	31	these	these	PRON
issue-3013	58	32	are	be	AUX
issue-3013	58	33	the	the	DET
issue-3013	58	34	easily	easily	ADV
issue-3013	58	35	observable	observable	ADJ
issue-3013	58	36	aspects	aspect	NOUN
issue-3013	58	37	of	of	ADP
issue-3013	58	38	a	a	DET
issue-3013	58	39	culture	culture	NOUN
issue-3013	58	40	,	,	PUNCT
issue-3013	58	41	such	such	ADJ
issue-3013	58	42	as	as	ADP
issue-3013	58	43	dress	dress	NOUN
issue-3013	58	44	code	code	NOUN
issue-3013	58	45	,	,	PUNCT
issue-3013	58	46	office	office	NOUN
issue-3013	58	47	layout	layout	NOUN
issue-3013	58	48	,	,	PUNCT
issue-3013	58	49	language	language	NOUN
issue-3013	58	50	used	use	VERB
issue-3013	58	51	,	,	PUNCT
issue-3013	58	52	and	and	CCONJ
issue-3013	58	53	company	company	NOUN
issue-3013	58	54	rituals	ritual	NOUN
issue-3013	58	55	;	;	PUNCT
issue-3013	58	56	espoused	espoused	ADJ
issue-3013	58	57	values	value	NOUN
issue-3013	58	58	(	(	PUNCT
issue-3013	58	59	stated	state	VERB
issue-3013	58	60	norms	norm	NOUN
issue-3013	58	61	)	)	PUNCT
issue-3013	58	62	,	,	PUNCT
issue-3013	58	63	these	these	PRON
issue-3013	58	64	are	be	AUX
issue-3013	58	65	the	the	DET
issue-3013	58	66	stated	state	VERB
issue-3013	58	67	beliefs	belief	NOUN
issue-3013	58	68	and	and	CCONJ
issue-3013	58	69	principles	principle	NOUN
issue-3013	58	70	that	that	PRON
issue-3013	58	71	an	an	DET
issue-3013	58	72	organisation	organisation	NOUN
issue-3013	58	73	claims	claim	VERB
issue-3013	58	74	to	to	PART
issue-3013	58	75	uphold	uphold	VERB
issue-3013	58	76	,	,	PUNCT
issue-3013	58	77	often	often	ADV
issue-3013	58	78	reflected	reflect	VERB
issue-3013	58	79	in	in	ADP
issue-3013	58	80	mission	mission	NOUN
issue-3013	58	81	statements	statement	NOUN
issue-3013	58	82	and	and	CCONJ
issue-3013	58	83	company	company	NOUN
issue-3013	58	84	policies	policy	NOUN
issue-3013	58	85	and	and	CCONJ
issue-3013	58	86	underlying	underlying	ADJ
issue-3013	58	87	assumptions	assumption	NOUN
issue-3013	58	88	baltic	baltic	ADJ
issue-3013	58	89	journal	journal	PROPN
issue-3013	58	90	of	of	ADP
issue-3013	58	91	economic	economic	ADJ
issue-3013	58	92	studies	study	NOUN
issue-3013	58	93	44	44	NUM
issue-3013	58	94	vol	vol	NOUN
issue-3013	58	95	.	.	PROPN
issue-3013	59	1	11	11	NUM
issue-3013	60	1	no	no	NOUN
issue-3013	60	2	.	.	NOUN
issue-3013	60	3	4	4	NUM
issue-3013	60	4	,	,	PUNCT
issue-3013	60	5	2025	2025	NUM
issue-3013	60	6	(	(	PUNCT
issue-3013	60	7	deeply	deeply	ADV
issue-3013	60	8	embedded	embed	VERB
issue-3013	60	9	beliefs	belief	NOUN
issue-3013	60	10	)	)	PUNCT
issue-3013	60	11	,	,	PUNCT
issue-3013	60	12	these	these	PRON
issue-3013	60	13	are	be	AUX
issue-3013	60	14	the	the	DET
issue-3013	60	15	deeply	deeply	ADV
issue-3013	60	16	ingrained	ingrain	VERB
issue-3013	60	17	,	,	PUNCT
issue-3013	60	18	often	often	ADV
issue-3013	60	19	unconscious	unconscious	ADJ
issue-3013	60	20	beliefs	belief	NOUN
issue-3013	60	21	and	and	CCONJ
issue-3013	60	22	values	value	NOUN
issue-3013	60	23	that	that	PRON
issue-3013	60	24	guide	guide	VERB
issue-3013	60	25	behaviour	behaviour	NOUN
issue-3013	60	26	and	and	CCONJ
issue-3013	60	27	decision	decision	NOUN
issue-3013	60	28	-	-	PUNCT
issue-3013	60	29	making	making	NOUN
issue-3013	60	30	within	within	ADP
issue-3013	60	31	an	an	DET
issue-3013	60	32	organisation	organisation	NOUN
issue-3013	60	33	(	(	PUNCT
issue-3013	60	34	porkka	porkka	X
issue-3013	60	35	,	,	PUNCT
issue-3013	60	36	2016	2016	NUM
issue-3013	60	37	)	)	PUNCT
issue-3013	60	38	.	.	PUNCT
issue-3013	61	1	the	the	DET
issue-3013	61	2	present	present	ADJ
issue-3013	61	3	theory	theory	NOUN
issue-3013	61	4	assists	assist	VERB
issue-3013	61	5	in	in	ADP
issue-3013	61	6	the	the	DET
issue-3013	61	7	analysis	analysis	NOUN
issue-3013	61	8	of	of	ADP
issue-3013	61	9	the	the	DET
issue-3013	61	10	manner	manner	NOUN
issue-3013	61	11	in	in	ADP
issue-3013	61	12	which	which	PRON
issue-3013	61	13	informal	informal	ADJ
issue-3013	61	14	culture	culture	NOUN
issue-3013	61	15	affects	affect	VERB
issue-3013	61	16	the	the	DET
issue-3013	61	17	processes	process	NOUN
issue-3013	61	18	of	of	ADP
issue-3013	61	19	decision	decision	NOUN
issue-3013	61	20	-	-	PUNCT
issue-3013	61	21	making	making	NOUN
issue-3013	61	22	,	,	PUNCT
issue-3013	61	23	the	the	DET
issue-3013	61	24	behaviour	behaviour	NOUN
issue-3013	61	25	of	of	ADP
issue-3013	61	26	employees	employee	NOUN
issue-3013	61	27	,	,	PUNCT
issue-3013	61	28	and	and	CCONJ
issue-3013	61	29	the	the	DET
issue-3013	61	30	outcomes	outcome	NOUN
issue-3013	61	31	of	of	ADP
issue-3013	61	32	service	service	NOUN
issue-3013	61	33	delivery	delivery	NOUN
issue-3013	61	34	.	.	PUNCT
issue-3013	62	1	schein	schein	PROPN
issue-3013	62	2	's	's	PART
issue-3013	62	3	model	model	NOUN
issue-3013	62	4	assists	assist	NOUN
issue-3013	62	5	managers	manager	NOUN
issue-3013	62	6	in	in	ADP
issue-3013	62	7	comprehending	comprehend	VERB
issue-3013	62	8	the	the	DET
issue-3013	62	9	notion	notion	NOUN
issue-3013	62	10	that	that	SCONJ
issue-3013	62	11	culture	culture	NOUN
issue-3013	62	12	encompasses	encompass	VERB
issue-3013	62	13	not	not	PART
issue-3013	62	14	only	only	ADV
issue-3013	62	15	observable	observable	ADJ
issue-3013	62	16	elements	element	NOUN
issue-3013	62	17	,	,	PUNCT
issue-3013	62	18	but	but	CCONJ
issue-3013	62	19	also	also	ADV
issue-3013	62	20	the	the	DET
issue-3013	62	21	underlying	underlying	ADJ
issue-3013	62	22	beliefs	belief	NOUN
issue-3013	62	23	and	and	CCONJ
issue-3013	62	24	assumptions	assumption	NOUN
issue-3013	62	25	that	that	PRON
issue-3013	62	26	facilitate	facilitate	NOUN
issue-3013	62	27	behaviour	behaviour	NOUN
issue-3013	62	28	(	(	PUNCT
issue-3013	62	29	owens	owens	PROPN
issue-3013	62	30	&	&	CCONJ
issue-3013	62	31	steinhoff	steinhoff	PROPN
issue-3013	62	32	,	,	PUNCT
issue-3013	62	33	1989	1989	NUM
issue-3013	62	34	)	)	PUNCT
issue-3013	62	35	.	.	PUNCT
issue-3013	63	1	by	by	ADP
issue-3013	63	2	analysing	analyse	VERB
issue-3013	63	3	the	the	DET
issue-3013	63	4	different	different	ADJ
issue-3013	63	5	levels	level	NOUN
issue-3013	63	6	of	of	ADP
issue-3013	63	7	culture	culture	NOUN
issue-3013	63	8	,	,	PUNCT
issue-3013	63	9	local	local	ADJ
issue-3013	63	10	authorities	authority	NOUN
issue-3013	63	11	can	can	AUX
issue-3013	63	12	identify	identify	VERB
issue-3013	63	13	where	where	SCONJ
issue-3013	63	14	interventions	intervention	NOUN
issue-3013	63	15	are	be	AUX
issue-3013	63	16	required	require	VERB
issue-3013	63	17	to	to	PART
issue-3013	63	18	align	align	VERB
issue-3013	63	19	behaviours	behaviour	NOUN
issue-3013	63	20	with	with	ADP
issue-3013	63	21	stated	state	VERB
issue-3013	63	22	values	value	NOUN
issue-3013	63	23	and	and	CCONJ
issue-3013	63	24	underlying	underlie	VERB
issue-3013	63	25	assumptions	assumption	NOUN
issue-3013	63	26	.	.	PUNCT
issue-3013	64	1	it	it	PRON
issue-3013	64	2	is	be	AUX
issue-3013	64	3	imperative	imperative	ADJ
issue-3013	64	4	for	for	SCONJ
issue-3013	64	5	effective	effective	ADJ
issue-3013	64	6	managers	manager	NOUN
issue-3013	64	7	to	to	PART
issue-3013	64	8	recognise	recognise	VERB
issue-3013	64	9	the	the	DET
issue-3013	64	10	multifaceted	multifaceted	ADJ
issue-3013	64	11	layers	layer	NOUN
issue-3013	64	12	of	of	ADP
issue-3013	64	13	organisational	organisational	ADJ
issue-3013	64	14	culture	culture	NOUN
issue-3013	64	15	and	and	CCONJ
issue-3013	64	16	proactively	proactively	ADV
issue-3013	64	17	engage	engage	VERB
issue-3013	64	18	in	in	ADP
issue-3013	64	19	the	the	DET
issue-3013	64	20	process	process	NOUN
issue-3013	64	21	of	of	ADP
issue-3013	64	22	shaping	shape	VERB
issue-3013	64	23	the	the	DET
issue-3013	64	24	underlying	underlie	VERB
issue-3013	64	25	assumptions	assumption	NOUN
issue-3013	64	26	to	to	PART
issue-3013	64	27	achieve	achieve	VERB
issue-3013	64	28	the	the	DET
issue-3013	64	29	desired	desire	VERB
issue-3013	64	30	organisational	organisational	ADJ
issue-3013	64	31	outcomes	outcome	NOUN
issue-3013	64	32	.	.	PUNCT
issue-3013	65	1	by	by	ADP
issue-3013	65	2	analysing	analyse	VERB
issue-3013	65	3	the	the	DET
issue-3013	65	4	different	different	ADJ
issue-3013	65	5	levels	level	NOUN
issue-3013	65	6	of	of	ADP
issue-3013	65	7	culture	culture	NOUN
issue-3013	65	8	,	,	PUNCT
issue-3013	65	9	local	local	ADJ
issue-3013	65	10	authorities	authority	NOUN
issue-3013	65	11	can	can	AUX
issue-3013	65	12	identify	identify	VERB
issue-3013	65	13	where	where	SCONJ
issue-3013	65	14	interventions	intervention	NOUN
issue-3013	65	15	are	be	AUX
issue-3013	65	16	required	require	VERB
issue-3013	65	17	to	to	PART
issue-3013	65	18	align	align	VERB
issue-3013	65	19	behaviours	behaviour	NOUN
issue-3013	65	20	with	with	ADP
issue-3013	65	21	stated	state	VERB
issue-3013	65	22	values	value	NOUN
issue-3013	65	23	and	and	CCONJ
issue-3013	65	24	underlying	underlie	VERB
issue-3013	65	25	assumptions	assumption	NOUN
issue-3013	65	26	.	.	PUNCT
issue-3013	66	1	it	it	PRON
issue-3013	66	2	is	be	AUX
issue-3013	66	3	imperative	imperative	ADJ
issue-3013	66	4	for	for	SCONJ
issue-3013	66	5	effective	effective	ADJ
issue-3013	66	6	managers	manager	NOUN
issue-3013	66	7	to	to	PART
issue-3013	66	8	recognise	recognise	VERB
issue-3013	66	9	the	the	DET
issue-3013	66	10	multifaceted	multifaceted	ADJ
issue-3013	66	11	layers	layer	NOUN
issue-3013	66	12	of	of	ADP
issue-3013	66	13	organisational	organisational	ADJ
issue-3013	66	14	culture	culture	NOUN
issue-3013	66	15	and	and	CCONJ
issue-3013	66	16	proactively	proactively	ADV
issue-3013	66	17	engage	engage	VERB
issue-3013	66	18	in	in	ADP
issue-3013	66	19	the	the	DET
issue-3013	66	20	process	process	NOUN
issue-3013	66	21	of	of	ADP
issue-3013	66	22	shaping	shape	VERB
issue-3013	66	23	the	the	DET
issue-3013	66	24	underlying	underlie	VERB
issue-3013	66	25	assumptions	assumption	NOUN
issue-3013	66	26	to	to	PART
issue-3013	66	27	achieve	achieve	VERB
issue-3013	66	28	the	the	DET
issue-3013	66	29	desired	desire	VERB
issue-3013	66	30	organisational	organisational	ADJ
issue-3013	66	31	outcomes	outcome	NOUN
issue-3013	66	32	.	.	PUNCT
issue-3013	67	1	using	use	VERB
issue-3013	67	2	this	this	DET
issue-3013	67	3	theory	theory	NOUN
issue-3013	67	4	,	,	PUNCT
issue-3013	67	5	researchers	researcher	NOUN
issue-3013	67	6	can	can	AUX
issue-3013	67	7	gain	gain	VERB
issue-3013	67	8	a	a	DET
issue-3013	67	9	deeper	deep	ADJ
issue-3013	67	10	understanding	understanding	NOUN
issue-3013	67	11	of	of	ADP
issue-3013	67	12	how	how	SCONJ
issue-3013	67	13	informal	informal	ADJ
issue-3013	67	14	organisational	organisational	ADJ
issue-3013	67	15	culture	culture	NOUN
issue-3013	67	16	influences	influence	VERB
issue-3013	67	17	service	service	NOUN
issue-3013	67	18	delivery	delivery	NOUN
issue-3013	67	19	within	within	ADP
issue-3013	67	20	a	a	DET
issue-3013	67	21	zimbabwean	zimbabwean	ADJ
issue-3013	67	22	local	local	ADJ
issue-3013	67	23	authority	authority	NOUN
issue-3013	67	24	.	.	PUNCT
issue-3013	68	1	this	this	PRON
issue-3013	68	2	paves	pave	VERB
issue-3013	68	3	the	the	DET
issue-3013	68	4	way	way	NOUN
issue-3013	68	5	for	for	ADP
issue-3013	68	6	targeted	target	VERB
issue-3013	68	7	interventions	intervention	NOUN
issue-3013	68	8	to	to	PART
issue-3013	68	9	improve	improve	VERB
issue-3013	68	10	service	service	NOUN
issue-3013	68	11	quality	quality	NOUN
issue-3013	68	12	and	and	CCONJ
issue-3013	68	13	citizen	citizen	NOUN
issue-3013	68	14	satisfaction	satisfaction	NOUN
issue-3013	68	15	.	.	PUNCT
issue-3013	69	1	3	3	X
issue-3013	69	2	.	.	X
issue-3013	69	3	drivers	driver	NOUN
issue-3013	69	4	of	of	ADP
issue-3013	69	5	informal	informal	ADJ
issue-3013	69	6	organisational	organisational	ADJ
issue-3013	69	7	culture	culture	NOUN
issue-3013	69	8	the	the	DET
issue-3013	69	9	causes	cause	NOUN
issue-3013	69	10	of	of	ADP
issue-3013	69	11	an	an	DET
issue-3013	69	12	informal	informal	ADJ
issue-3013	69	13	organisational	organisational	ADJ
issue-3013	69	14	culture	culture	NOUN
issue-3013	69	15	within	within	ADP
issue-3013	69	16	local	local	ADJ
issue-3013	69	17	authorities	authority	NOUN
issue-3013	69	18	in	in	ADP
issue-3013	69	19	zimbabwe	zimbabwe	PROPN
issue-3013	69	20	are	be	AUX
issue-3013	69	21	rooted	root	VERB
issue-3013	69	22	in	in	ADP
issue-3013	69	23	various	various	ADJ
issue-3013	69	24	factors	factor	NOUN
issue-3013	69	25	that	that	PRON
issue-3013	69	26	influence	influence	VERB
issue-3013	69	27	workplace	workplace	NOUN
issue-3013	69	28	dynamics	dynamic	NOUN
issue-3013	69	29	and	and	CCONJ
issue-3013	69	30	service	service	NOUN
issue-3013	69	31	delivery	delivery	NOUN
issue-3013	69	32	.	.	PUNCT
issue-3013	70	1	these	these	DET
issue-3013	70	2	factors	factor	NOUN
issue-3013	70	3	include	include	VERB
issue-3013	70	4	historical	historical	ADJ
issue-3013	70	5	legacies	legacy	NOUN
issue-3013	70	6	,	,	PUNCT
issue-3013	70	7	such	such	ADJ
issue-3013	70	8	as	as	ADP
issue-3013	70	9	past	past	ADJ
issue-3013	70	10	governance	governance	NOUN
issue-3013	70	11	practices	practice	NOUN
issue-3013	70	12	that	that	PRON
issue-3013	70	13	fostered	foster	VERB
issue-3013	70	14	environments	environment	NOUN
issue-3013	70	15	of	of	ADP
issue-3013	70	16	distrust	distrust	NOUN
issue-3013	70	17	and	and	CCONJ
issue-3013	70	18	exclusivity	exclusivity	NOUN
issue-3013	70	19	.	.	PUNCT
issue-3013	71	1	leadership	leadership	NOUN
issue-3013	71	2	styles	style	NOUN
issue-3013	71	3	,	,	PUNCT
issue-3013	71	4	resource	resource	NOUN
issue-3013	71	5	constraints	constraint	NOUN
issue-3013	71	6	and	and	CCONJ
issue-3013	71	7	political	political	ADJ
issue-3013	71	8	interference	interference	NOUN
issue-3013	71	9	can	can	AUX
issue-3013	71	10	also	also	ADV
issue-3013	71	11	lead	lead	VERB
issue-3013	71	12	to	to	ADP
issue-3013	71	13	cliques	clique	NOUN
issue-3013	71	14	forming	form	VERB
issue-3013	71	15	,	,	PUNCT
issue-3013	71	16	whereby	whereby	SCONJ
issue-3013	71	17	certain	certain	ADJ
issue-3013	71	18	groups	group	NOUN
issue-3013	71	19	gain	gain	VERB
issue-3013	71	20	undue	undue	ADJ
issue-3013	71	21	influence	influence	NOUN
issue-3013	71	22	over	over	ADP
issue-3013	71	23	decision	decision	NOUN
issue-3013	71	24	-	-	PUNCT
issue-3013	71	25	making	make	VERB
issue-3013	71	26	processes	process	NOUN
issue-3013	71	27	.	.	PUNCT
issue-3013	72	1	the	the	DET
issue-3013	72	2	behaviour	behaviour	NOUN
issue-3013	72	3	and	and	CCONJ
issue-3013	72	4	approach	approach	NOUN
issue-3013	72	5	of	of	ADP
issue-3013	72	6	leaders	leader	NOUN
issue-3013	72	7	can	can	AUX
issue-3013	72	8	have	have	VERB
issue-3013	72	9	a	a	DET
issue-3013	72	10	significant	significant	ADJ
issue-3013	72	11	impact	impact	NOUN
issue-3013	72	12	on	on	ADP
issue-3013	72	13	organisational	organisational	ADJ
issue-3013	72	14	culture	culture	NOUN
issue-3013	72	15	.	.	PUNCT
issue-3013	73	1	those	those	PRON
issue-3013	73	2	who	who	PRON
issue-3013	73	3	lack	lack	VERB
issue-3013	73	4	a	a	DET
issue-3013	73	5	clear	clear	ADJ
issue-3013	73	6	vision	vision	NOUN
issue-3013	73	7	or	or	CCONJ
issue-3013	73	8	fail	fail	VERB
issue-3013	73	9	to	to	PART
issue-3013	73	10	engage	engage	VERB
issue-3013	73	11	employees	employee	NOUN
issue-3013	73	12	may	may	AUX
issue-3013	73	13	inadvertently	inadvertently	ADV
issue-3013	73	14	encourage	encourage	VERB
issue-3013	73	15	practices	practice	NOUN
issue-3013	73	16	that	that	PRON
issue-3013	73	17	do	do	AUX
issue-3013	73	18	not	not	PART
issue-3013	73	19	align	align	VERB
issue-3013	73	20	with	with	ADP
issue-3013	73	21	official	official	ADJ
issue-3013	73	22	objectives	objective	NOUN
issue-3013	73	23	(	(	PUNCT
issue-3013	73	24	quinn	quinn	NOUN
issue-3013	73	25	et	et	PROPN
issue-3013	73	26	al	al	PROPN
issue-3013	73	27	.	.	PROPN
issue-3013	73	28	,	,	PUNCT
issue-3013	73	29	2024	2024	NUM
issue-3013	73	30	)	)	PUNCT
issue-3013	73	31	.	.	PUNCT
issue-3013	74	1	an	an	DET
issue-3013	74	2	effective	effective	ADJ
issue-3013	74	3	leadership	leadership	NOUN
issue-3013	74	4	-	-	PUNCT
issue-3013	74	5	driven	drive	VERB
issue-3013	74	6	positive	positive	ADJ
issue-3013	74	7	organisational	organisational	ADJ
issue-3013	74	8	culture	culture	NOUN
issue-3013	74	9	can	can	AUX
issue-3013	74	10	improve	improve	VERB
issue-3013	74	11	service	service	NOUN
issue-3013	74	12	delivery	delivery	NOUN
issue-3013	74	13	by	by	ADP
issue-3013	74	14	fostering	foster	VERB
issue-3013	74	15	employee	employee	NOUN
issue-3013	74	16	engagement	engagement	NOUN
issue-3013	74	17	,	,	PUNCT
issue-3013	74	18	innovation	innovation	NOUN
issue-3013	74	19	and	and	CCONJ
issue-3013	74	20	responsiveness	responsiveness	NOUN
issue-3013	74	21	to	to	ADP
issue-3013	74	22	citizens	citizen	NOUN
issue-3013	74	23	'	'	PART
issue-3013	74	24	needs	need	NOUN
issue-3013	74	25	(	(	PUNCT
issue-3013	74	26	kisi	kisi	PROPN
issue-3013	74	27	,	,	PUNCT
issue-3013	74	28	2024	2024	NUM
issue-3013	74	29	)	)	PUNCT
issue-3013	74	30	.	.	PUNCT
issue-3013	75	1	long	long	ADV
issue-3013	75	2	-	-	PUNCT
issue-3013	75	3	standing	stand	VERB
issue-3013	75	4	traditions	tradition	NOUN
issue-3013	75	5	and	and	CCONJ
issue-3013	75	6	established	establish	VERB
issue-3013	75	7	ways	way	NOUN
issue-3013	75	8	of	of	ADP
issue-3013	75	9	doing	do	VERB
issue-3013	75	10	things	thing	NOUN
issue-3013	75	11	can	can	AUX
issue-3013	75	12	give	give	VERB
issue-3013	75	13	rise	rise	NOUN
issue-3013	75	14	to	to	ADP
issue-3013	75	15	informal	informal	ADJ
issue-3013	75	16	norms	norm	NOUN
issue-3013	75	17	that	that	PRON
issue-3013	75	18	persist	persist	VERB
issue-3013	75	19	over	over	ADP
issue-3013	75	20	time	time	NOUN
issue-3013	75	21	,	,	PUNCT
issue-3013	75	22	even	even	ADV
issue-3013	75	23	if	if	SCONJ
issue-3013	75	24	they	they	PRON
issue-3013	75	25	are	be	AUX
issue-3013	75	26	counterproductive	counterproductive	ADJ
issue-3013	75	27	.	.	PUNCT
issue-3013	76	1	zimbabwe	zimbabwe	PROPN
issue-3013	76	2	's	's	PART
issue-3013	76	3	local	local	ADJ
issue-3013	76	4	government	government	NOUN
issue-3013	76	5	system	system	NOUN
issue-3013	76	6	,	,	PUNCT
issue-3013	76	7	like	like	ADP
issue-3013	76	8	many	many	ADJ
issue-3013	76	9	others	other	NOUN
issue-3013	76	10	,	,	PUNCT
issue-3013	76	11	has	have	AUX
issue-3013	76	12	evolved	evolve	VERB
issue-3013	76	13	through	through	ADP
issue-3013	76	14	various	various	ADJ
issue-3013	76	15	periods	period	NOUN
issue-3013	76	16	of	of	ADP
issue-3013	76	17	political	political	ADJ
issue-3013	76	18	and	and	CCONJ
issue-3013	76	19	economic	economic	ADJ
issue-3013	76	20	change	change	NOUN
issue-3013	76	21	,	,	PUNCT
issue-3013	76	22	each	each	PRON
issue-3013	76	23	of	of	ADP
issue-3013	76	24	which	which	PRON
issue-3013	76	25	has	have	AUX
issue-3013	76	26	left	leave	VERB
issue-3013	76	27	its	its	PRON
issue-3013	76	28	mark	mark	NOUN
issue-3013	76	29	on	on	ADP
issue-3013	76	30	the	the	DET
issue-3013	76	31	organisational	organisational	ADJ
issue-3013	76	32	culture	culture	NOUN
issue-3013	76	33	(	(	PUNCT
issue-3013	76	34	marumahoko	marumahoko	PROPN
issue-3013	76	35	,	,	PUNCT
issue-3013	76	36	2023	2023	NUM
issue-3013	76	37	)	)	PUNCT
issue-3013	76	38	.	.	PUNCT
issue-3013	77	1	a	a	DET
issue-3013	77	2	history	history	NOUN
issue-3013	77	3	of	of	ADP
issue-3013	77	4	corruption	corruption	NOUN
issue-3013	77	5	and	and	CCONJ
issue-3013	77	6	mismanagement	mismanagement	NOUN
issue-3013	77	7	can	can	AUX
issue-3013	77	8	create	create	VERB
issue-3013	77	9	a	a	DET
issue-3013	77	10	culture	culture	NOUN
issue-3013	77	11	in	in	ADP
issue-3013	77	12	which	which	PRON
issue-3013	77	13	such	such	ADJ
issue-3013	77	14	behaviours	behaviour	NOUN
issue-3013	77	15	are	be	AUX
issue-3013	77	16	tolerated	tolerate	VERB
issue-3013	77	17	,	,	PUNCT
issue-3013	77	18	or	or	CCONJ
issue-3013	77	19	even	even	ADV
issue-3013	77	20	considered	consider	VERB
issue-3013	77	21	acceptable	acceptable	ADJ
issue-3013	77	22	.	.	PUNCT
issue-3013	78	1	this	this	PRON
issue-3013	78	2	further	further	ADJ
issue-3013	78	3	undermines	undermine	VERB
issue-3013	78	4	service	service	NOUN
issue-3013	78	5	delivery	delivery	NOUN
issue-3013	78	6	(	(	PUNCT
issue-3013	78	7	okoye	okoye	PROPN
issue-3013	78	8	et	et	PROPN
issue-3013	78	9	al	al	PROPN
issue-3013	78	10	.	.	PROPN
issue-3013	78	11	,	,	PUNCT
issue-3013	78	12	2024	2024	NUM
issue-3013	78	13	)	)	PUNCT
issue-3013	78	14	.	.	PUNCT
issue-3013	79	1	limited	limited	ADJ
issue-3013	79	2	resources	resource	NOUN
issue-3013	79	3	can	can	AUX
issue-3013	79	4	cause	cause	VERB
issue-3013	79	5	employees	employee	NOUN
issue-3013	79	6	to	to	PART
issue-3013	79	7	develop	develop	VERB
issue-3013	79	8	informal	informal	ADJ
issue-3013	79	9	coping	cope	VERB
issue-3013	79	10	mechanisms	mechanism	NOUN
issue-3013	79	11	that	that	PRON
issue-3013	79	12	may	may	AUX
issue-3013	79	13	become	become	VERB
issue-3013	79	14	entrenched	entrenched	ADJ
issue-3013	79	15	in	in	ADP
issue-3013	79	16	organisational	organisational	ADJ
issue-3013	79	17	culture	culture	NOUN
issue-3013	79	18	.	.	PUNCT
issue-3013	80	1	insufficient	insufficient	ADJ
issue-3013	80	2	financial	financial	ADJ
issue-3013	80	3	resources	resource	NOUN
issue-3013	80	4	can	can	AUX
issue-3013	80	5	result	result	VERB
issue-3013	80	6	in	in	SCONJ
issue-3013	80	7	employees	employee	NOUN
issue-3013	80	8	not	not	PART
issue-3013	80	9	being	be	AUX
issue-3013	80	10	paid	pay	VERB
issue-3013	80	11	on	on	ADP
issue-3013	80	12	time	time	NOUN
issue-3013	80	13	,	,	PUNCT
issue-3013	80	14	which	which	PRON
issue-3013	80	15	can	can	AUX
issue-3013	80	16	lead	lead	VERB
issue-3013	80	17	to	to	ADP
issue-3013	80	18	a	a	DET
issue-3013	80	19	loss	loss	NOUN
issue-3013	80	20	of	of	ADP
issue-3013	80	21	motivation	motivation	NOUN
issue-3013	80	22	,	,	PUNCT
issue-3013	80	23	absenteeism	absenteeism	NOUN
issue-3013	80	24	,	,	PUNCT
issue-3013	80	25	inefficiency	inefficiency	NOUN
issue-3013	80	26	,	,	PUNCT
issue-3013	80	27	or	or	CCONJ
issue-3013	80	28	corruption	corruption	NOUN
issue-3013	80	29	(	(	PUNCT
issue-3013	80	30	kurofiji	kurofiji	NOUN
issue-3013	80	31	,	,	PUNCT
issue-3013	80	32	2024	2024	NUM
issue-3013	80	33	)	)	PUNCT
issue-3013	80	34	.	.	PUNCT
issue-3013	81	1	inadequate	inadequate	ADJ
issue-3013	81	2	human	human	ADJ
issue-3013	81	3	resources	resource	NOUN
issue-3013	81	4	,	,	PUNCT
issue-3013	81	5	such	such	ADJ
issue-3013	81	6	as	as	ADP
issue-3013	81	7	a	a	DET
issue-3013	81	8	shortage	shortage	NOUN
issue-3013	81	9	of	of	ADP
issue-3013	81	10	skilled	skilled	ADJ
issue-3013	81	11	workers	worker	NOUN
issue-3013	81	12	,	,	PUNCT
issue-3013	81	13	may	may	AUX
issue-3013	81	14	result	result	VERB
issue-3013	81	15	in	in	ADP
issue-3013	81	16	the	the	DET
issue-3013	81	17	informal	informal	ADJ
issue-3013	81	18	delegation	delegation	NOUN
issue-3013	81	19	of	of	ADP
issue-3013	81	20	duties	duty	NOUN
issue-3013	81	21	to	to	ADP
issue-3013	81	22	unqualified	unqualified	ADJ
issue-3013	81	23	personnel	personnel	NOUN
issue-3013	81	24	,	,	PUNCT
issue-3013	81	25	which	which	PRON
issue-3013	81	26	can	can	AUX
issue-3013	81	27	lead	lead	VERB
issue-3013	81	28	to	to	ADP
issue-3013	81	29	poor	poor	ADJ
issue-3013	81	30	service	service	NOUN
issue-3013	81	31	quality	quality	NOUN
issue-3013	81	32	(	(	PUNCT
issue-3013	81	33	olala	olala	NOUN
issue-3013	81	34	,	,	PUNCT
issue-3013	81	35	2023	2023	NUM
issue-3013	81	36	)	)	PUNCT
issue-3013	81	37	.	.	PUNCT
issue-3013	82	1	furthermore	furthermore	ADV
issue-3013	82	2	,	,	PUNCT
issue-3013	82	3	slow	slow	ADJ
issue-3013	82	4	decision	decision	NOUN
issue-3013	82	5	-	-	PUNCT
issue-3013	82	6	making	making	NOUN
issue-3013	82	7	can	can	AUX
issue-3013	82	8	lead	lead	VERB
issue-3013	82	9	to	to	ADP
issue-3013	82	10	bureaucratic	bureaucratic	ADJ
issue-3013	82	11	bottlenecks	bottleneck	NOUN
issue-3013	82	12	,	,	PUNCT
issue-3013	82	13	where	where	SCONJ
issue-3013	82	14	employees	employee	NOUN
issue-3013	82	15	may	may	AUX
issue-3013	82	16	develop	develop	VERB
issue-3013	82	17	informal	informal	ADJ
issue-3013	82	18	shortcuts	shortcut	NOUN
issue-3013	82	19	that	that	PRON
issue-3013	82	20	do	do	AUX
issue-3013	82	21	not	not	PART
issue-3013	82	22	always	always	ADV
issue-3013	82	23	align	align	VERB
issue-3013	82	24	with	with	ADP
issue-3013	82	25	official	official	ADJ
issue-3013	82	26	policies	policy	NOUN
issue-3013	82	27	.	.	PUNCT
issue-3013	83	1	this	this	PRON
issue-3013	83	2	can	can	AUX
issue-3013	83	3	force	force	VERB
issue-3013	83	4	citizens	citizen	NOUN
issue-3013	83	5	to	to	PART
issue-3013	83	6	offer	offer	VERB
issue-3013	83	7	bribes	bribe	NOUN
issue-3013	83	8	to	to	PART
issue-3013	83	9	receive	receive	VERB
issue-3013	83	10	services	service	NOUN
issue-3013	83	11	on	on	ADP
issue-3013	83	12	time	time	NOUN
issue-3013	83	13	,	,	PUNCT
issue-3013	83	14	as	as	SCONJ
issue-3013	83	15	such	such	ADJ
issue-3013	83	16	practices	practice	NOUN
issue-3013	83	17	become	become	AUX
issue-3013	83	18	normalised	normalise	VERB
issue-3013	83	19	within	within	ADP
issue-3013	83	20	the	the	DET
issue-3013	83	21	informal	informal	ADJ
issue-3013	83	22	culture	culture	NOUN
issue-3013	83	23	.	.	PUNCT
issue-3013	84	1	external	external	ADJ
issue-3013	84	2	political	political	ADJ
issue-3013	84	3	pressures	pressure	NOUN
issue-3013	84	4	can	can	AUX
issue-3013	84	5	disrupt	disrupt	VERB
issue-3013	84	6	formal	formal	ADJ
issue-3013	84	7	processes	process	NOUN
issue-3013	84	8	,	,	PUNCT
issue-3013	84	9	causing	cause	VERB
issue-3013	84	10	employees	employee	NOUN
issue-3013	84	11	to	to	PART
issue-3013	84	12	rely	rely	VERB
issue-3013	84	13	on	on	ADP
issue-3013	84	14	informal	informal	ADJ
issue-3013	84	15	networks	network	NOUN
issue-3013	84	16	to	to	PART
issue-3013	84	17	navigate	navigate	VERB
issue-3013	84	18	the	the	DET
issue-3013	84	19	complexities	complexity	NOUN
issue-3013	84	20	introduced	introduce	VERB
issue-3013	84	21	by	by	ADP
issue-3013	84	22	such	such	ADJ
issue-3013	84	23	interference	interference	NOUN
issue-3013	84	24	.	.	PUNCT
issue-3013	85	1	politics	politic	NOUN
issue-3013	85	2	has	have	AUX
issue-3013	85	3	been	be	AUX
issue-3013	85	4	blamed	blame	VERB
issue-3013	85	5	for	for	ADP
issue-3013	85	6	poor	poor	ADJ
issue-3013	85	7	service	service	NOUN
issue-3013	85	8	delivery	delivery	NOUN
issue-3013	85	9	in	in	ADP
issue-3013	85	10	zimbabwe	zimbabwe	PROPN
issue-3013	85	11	.	.	PUNCT
issue-3013	86	1	there	there	PRON
issue-3013	86	2	is	be	VERB
issue-3013	86	3	a	a	DET
issue-3013	86	4	tendency	tendency	NOUN
issue-3013	86	5	to	to	PART
issue-3013	86	6	use	use	VERB
issue-3013	86	7	politics	politic	NOUN
issue-3013	86	8	as	as	ADP
issue-3013	86	9	a	a	DET
issue-3013	86	10	scapegoat	scapegoat	NOUN
issue-3013	86	11	for	for	ADP
issue-3013	86	12	anything	anything	PRON
issue-3013	86	13	that	that	PRON
issue-3013	86	14	goes	go	VERB
issue-3013	86	15	wrong	wrong	ADJ
issue-3013	86	16	in	in	ADP
issue-3013	86	17	zimbabwe	zimbabwe	X
issue-3013	86	18	(	(	PUNCT
issue-3013	86	19	dube	dube	PROPN
issue-3013	86	20	,	,	PUNCT
issue-3013	86	21	2024	2024	NUM
issue-3013	86	22	)	)	PUNCT
issue-3013	86	23	.	.	PUNCT
issue-3013	87	1	past	past	ADJ
issue-3013	87	2	research	research	NOUN
issue-3013	87	3	has	have	AUX
issue-3013	87	4	failed	fail	VERB
issue-3013	87	5	to	to	PART
issue-3013	87	6	prove	prove	VERB
issue-3013	87	7	or	or	CCONJ
issue-3013	87	8	disprove	disprove	VERB
issue-3013	87	9	this	this	DET
issue-3013	87	10	claim	claim	NOUN
issue-3013	87	11	.	.	PUNCT
issue-3013	88	1	however	however	ADV
issue-3013	88	2	,	,	PUNCT
issue-3013	88	3	the	the	DET
issue-3013	88	4	current	current	ADJ
issue-3013	88	5	political	political	ADJ
issue-3013	88	6	climate	climate	NOUN
issue-3013	88	7	has	have	AUX
issue-3013	88	8	led	lead	VERB
issue-3013	88	9	to	to	ADP
issue-3013	88	10	local	local	ADJ
issue-3013	88	11	authorities	authority	NOUN
issue-3013	88	12	failing	fail	VERB
issue-3013	88	13	to	to	PART
issue-3013	88	14	provide	provide	VERB
issue-3013	88	15	adequate	adequate	ADJ
issue-3013	88	16	services	service	NOUN
issue-3013	88	17	to	to	ADP
issue-3013	88	18	the	the	DET
issue-3013	88	19	local	local	ADJ
issue-3013	88	20	community	community	NOUN
issue-3013	88	21	in	in	ADP
issue-3013	88	22	zimbabwe	zimbabwe	PROPN
issue-3013	88	23	.	.	PUNCT
issue-3013	89	1	4	4	X
issue-3013	89	2	.	.	X
issue-3013	89	3	effects	effect	NOUN
issue-3013	89	4	of	of	ADP
issue-3013	89	5	informal	informal	ADJ
issue-3013	89	6	organisational	organisational	ADJ
issue-3013	89	7	culture	culture	NOUN
issue-3013	89	8	on	on	ADP
issue-3013	89	9	service	service	NOUN
issue-3013	89	10	delivery	delivery	NOUN
issue-3013	89	11	in	in	ADP
issue-3013	89	12	local	local	ADJ
issue-3013	89	13	authorities	authority	NOUN
issue-3013	89	14	the	the	DET
issue-3013	89	15	impact	impact	NOUN
issue-3013	89	16	of	of	ADP
issue-3013	89	17	informal	informal	ADJ
issue-3013	89	18	organisational	organisational	ADJ
issue-3013	89	19	culture	culture	NOUN
issue-3013	89	20	on	on	ADP
issue-3013	89	21	service	service	NOUN
issue-3013	89	22	delivery	delivery	NOUN
issue-3013	89	23	within	within	ADP
issue-3013	89	24	local	local	ADJ
issue-3013	89	25	authorities	authority	NOUN
issue-3013	89	26	in	in	ADP
issue-3013	89	27	zimbabwe	zimbabwe	PROPN
issue-3013	89	28	is	be	AUX
issue-3013	89	29	significant	significant	ADJ
issue-3013	89	30	and	and	CCONJ
issue-3013	89	31	multifaceted	multifaceted	ADJ
issue-3013	89	32	.	.	PUNCT
issue-3013	90	1	in	in	ADP
issue-3013	90	2	local	local	ADJ
issue-3013	90	3	authorities	authority	NOUN
issue-3013	90	4	in	in	ADP
issue-3013	90	5	zimbabwe	zimbabwe	PROPN
issue-3013	90	6	,	,	PUNCT
issue-3013	90	7	where	where	SCONJ
issue-3013	90	8	resources	resource	NOUN
issue-3013	90	9	may	may	AUX
issue-3013	90	10	be	be	AUX
issue-3013	90	11	limited	limit	VERB
issue-3013	90	12	and	and	CCONJ
issue-3013	90	13	demand	demand	NOUN
issue-3013	90	14	for	for	ADP
issue-3013	90	15	services	service	NOUN
issue-3013	90	16	is	be	AUX
issue-3013	90	17	high	high	ADJ
issue-3013	90	18	,	,	PUNCT
issue-3013	90	19	the	the	DET
issue-3013	90	20	impact	impact	NOUN
issue-3013	90	21	of	of	ADP
issue-3013	90	22	informal	informal	ADJ
issue-3013	90	23	networks	network	NOUN
issue-3013	90	24	is	be	AUX
issue-3013	90	25	even	even	ADV
issue-3013	90	26	more	more	ADV
issue-3013	90	27	pronounced	pronounced	ADJ
issue-3013	90	28	.	.	PUNCT
issue-3013	91	1	when	when	SCONJ
issue-3013	91	2	certain	certain	ADJ
issue-3013	91	3	groups	group	NOUN
issue-3013	91	4	form	form	VERB
issue-3013	91	5	exclusive	exclusive	ADJ
issue-3013	91	6	alliances	alliance	NOUN
issue-3013	91	7	,	,	PUNCT
issue-3013	91	8	collaboration	collaboration	NOUN
issue-3013	91	9	can	can	AUX
issue-3013	91	10	decrease	decrease	VERB
issue-3013	91	11	and	and	CCONJ
issue-3013	91	12	overall	overall	ADJ
issue-3013	91	13	productivity	productivity	NOUN
issue-3013	91	14	can	can	AUX
issue-3013	91	15	suffer	suffer	VERB
issue-3013	91	16	.	.	PUNCT
issue-3013	92	1	consequently	consequently	ADV
issue-3013	92	2	,	,	PUNCT
issue-3013	92	3	the	the	DET
issue-3013	92	4	effectiveness	effectiveness	NOUN
issue-3013	92	5	of	of	ADP
issue-3013	92	6	service	service	NOUN
issue-3013	92	7	delivery	delivery	NOUN
issue-3013	92	8	is	be	AUX
issue-3013	92	9	compromised	compromise	VERB
issue-3013	92	10	,	,	PUNCT
issue-3013	92	11	which	which	PRON
issue-3013	92	12	ultimately	ultimately	ADV
issue-3013	92	13	affects	affect	VERB
issue-3013	92	14	the	the	DET
issue-3013	92	15	communities	community	NOUN
issue-3013	92	16	that	that	PRON
issue-3013	92	17	rely	rely	VERB
issue-3013	92	18	on	on	ADP
issue-3013	92	19	these	these	DET
issue-3013	92	20	local	local	ADJ
issue-3013	92	21	authorities	authority	NOUN
issue-3013	92	22	for	for	ADP
issue-3013	92	23	essential	essential	ADJ
issue-3013	92	24	services	service	NOUN
issue-3013	92	25	.	.	PUNCT
issue-3013	93	1	a	a	DET
issue-3013	93	2	prevalent	prevalent	ADJ
issue-3013	93	3	"	"	PUNCT
issue-3013	93	4	know	know	VERB
issue-3013	93	5	-	-	PUNCT
issue-3013	93	6	it	it	PRON
issue-3013	93	7	-	-	PUNCT
issue-3013	93	8	all	all	PRON
issue-3013	93	9	"	"	PUNCT
issue-3013	93	10	attitude	attitude	NOUN
issue-3013	93	11	can	can	AUX
issue-3013	93	12	lead	lead	VERB
issue-3013	93	13	to	to	ADP
issue-3013	93	14	minimal	minimal	ADJ
issue-3013	93	15	engagement	engagement	NOUN
issue-3013	93	16	with	with	ADP
issue-3013	93	17	stakeholders	stakeholder	NOUN
issue-3013	93	18	,	,	PUNCT
issue-3013	93	19	resulting	result	VERB
issue-3013	93	20	in	in	ADP
issue-3013	93	21	services	service	NOUN
issue-3013	93	22	that	that	PRON
issue-3013	93	23	may	may	AUX
issue-3013	93	24	not	not	PART
issue-3013	93	25	align	align	VERB
issue-3013	93	26	with	with	ADP
issue-3013	93	27	community	community	NOUN
issue-3013	93	28	needs	need	NOUN
issue-3013	93	29	.	.	PUNCT
issue-3013	94	1	rijal	rijal	VERB
issue-3013	94	2	(	(	PUNCT
issue-3013	94	3	2023	2023	NUM
issue-3013	94	4	)	)	PUNCT
issue-3013	94	5	argues	argue	VERB
issue-3013	94	6	that	that	SCONJ
issue-3013	94	7	robust	robust	ADJ
issue-3013	94	8	public	public	ADJ
issue-3013	94	9	service	service	NOUN
issue-3013	94	10	planning	planning	NOUN
issue-3013	94	11	processes	process	NOUN
issue-3013	94	12	involving	involve	VERB
issue-3013	94	13	citizens	citizen	NOUN
issue-3013	94	14	and	and	CCONJ
issue-3013	94	15	stakeholders	stakeholder	NOUN
issue-3013	94	16	are	be	AUX
issue-3013	94	17	key	key	ADJ
issue-3013	94	18	to	to	ADP
issue-3013	94	19	ensuring	ensure	VERB
issue-3013	94	20	that	that	SCONJ
issue-3013	94	21	services	service	NOUN
issue-3013	94	22	are	be	AUX
issue-3013	94	23	responsive	responsive	ADJ
issue-3013	94	24	to	to	ADP
issue-3013	94	25	their	their	PRON
issue-3013	94	26	needs	need	NOUN
issue-3013	94	27	.	.	PUNCT
issue-3013	95	1	baltic	baltic	PROPN
issue-3013	95	2	journal	journal	PROPN
issue-3013	95	3	of	of	ADP
issue-3013	95	4	economic	economic	ADJ
issue-3013	95	5	studies	study	NOUN
issue-3013	95	6	45	45	NUM
issue-3013	95	7	vol	vol	NOUN
issue-3013	95	8	.	.	PUNCT
issue-3013	96	1	11	11	NUM
issue-3013	96	2	no	no	NOUN
issue-3013	96	3	.	.	NOUN
issue-3013	96	4	4	4	NUM
issue-3013	96	5	,	,	PUNCT
issue-3013	96	6	2025	2025	NUM
issue-3013	96	7	in	in	ADP
issue-3013	96	8	informal	informal	ADJ
issue-3013	96	9	cultures	culture	NOUN
issue-3013	96	10	,	,	PUNCT
issue-3013	96	11	responsibility	responsibility	NOUN
issue-3013	96	12	is	be	AUX
issue-3013	96	13	often	often	ADV
issue-3013	96	14	unclear	unclear	ADJ
issue-3013	96	15	.	.	PUNCT
issue-3013	97	1	without	without	ADP
issue-3013	97	2	clear	clear	ADJ
issue-3013	97	3	roles	role	NOUN
issue-3013	97	4	and	and	CCONJ
issue-3013	97	5	expectations	expectation	NOUN
issue-3013	97	6	,	,	PUNCT
issue-3013	97	7	employees	employee	NOUN
issue-3013	97	8	may	may	AUX
issue-3013	97	9	feel	feel	VERB
issue-3013	97	10	less	less	ADV
issue-3013	97	11	accountable	accountable	ADJ
issue-3013	97	12	for	for	ADP
issue-3013	97	13	their	their	PRON
issue-3013	97	14	actions	action	NOUN
issue-3013	97	15	,	,	PUNCT
issue-3013	97	16	which	which	PRON
issue-3013	97	17	can	can	AUX
issue-3013	97	18	lead	lead	VERB
issue-3013	97	19	to	to	ADP
issue-3013	97	20	poor	poor	ADJ
issue-3013	97	21	service	service	NOUN
issue-3013	97	22	delivery	delivery	NOUN
issue-3013	97	23	(	(	PUNCT
issue-3013	97	24	matyana	matyana	PROPN
issue-3013	97	25	&	&	CCONJ
issue-3013	97	26	sibiya	sibiya	PROPN
issue-3013	97	27	,	,	PUNCT
issue-3013	97	28	2025	2025	NUM
issue-3013	97	29	)	)	PUNCT
issue-3013	97	30	.	.	PUNCT
issue-3013	98	1	a	a	DET
issue-3013	98	2	lack	lack	NOUN
issue-3013	98	3	of	of	ADP
issue-3013	98	4	clearly	clearly	ADV
issue-3013	98	5	defined	define	VERB
issue-3013	98	6	roles	role	NOUN
issue-3013	98	7	and	and	CCONJ
issue-3013	98	8	expectations	expectation	NOUN
issue-3013	98	9	can	can	AUX
issue-3013	98	10	result	result	VERB
issue-3013	98	11	in	in	ADP
issue-3013	98	12	inefficiencies	inefficiency	NOUN
issue-3013	98	13	and	and	CCONJ
issue-3013	98	14	a	a	DET
issue-3013	98	15	failure	failure	NOUN
issue-3013	98	16	to	to	PART
issue-3013	98	17	respond	respond	VERB
issue-3013	98	18	to	to	ADP
issue-3013	98	19	community	community	NOUN
issue-3013	98	20	needs	need	NOUN
issue-3013	98	21	.	.	PUNCT
issue-3013	99	1	without	without	ADP
issue-3013	99	2	a	a	DET
issue-3013	99	3	clear	clear	ADJ
issue-3013	99	4	accountability	accountability	NOUN
issue-3013	99	5	framework	framework	NOUN
issue-3013	99	6	,	,	PUNCT
issue-3013	99	7	addressing	address	VERB
issue-3013	99	8	citizen	citizen	NOUN
issue-3013	99	9	complaints	complaint	NOUN
issue-3013	99	10	becomes	become	VERB
issue-3013	99	11	challenging	challenging	ADJ
issue-3013	99	12	.	.	PUNCT
issue-3013	100	1	when	when	SCONJ
issue-3013	100	2	residents	resident	NOUN
issue-3013	100	3	report	report	VERB
issue-3013	100	4	issues	issue	NOUN
issue-3013	100	5	,	,	PUNCT
issue-3013	100	6	there	there	PRON
issue-3013	100	7	may	may	AUX
issue-3013	100	8	be	be	AUX
issue-3013	100	9	no	no	DET
issue-3013	100	10	designated	designate	VERB
issue-3013	100	11	person	person	NOUN
issue-3013	100	12	to	to	PART
issue-3013	100	13	handle	handle	VERB
issue-3013	100	14	these	these	DET
issue-3013	100	15	complaints	complaint	NOUN
issue-3013	100	16	effectively	effectively	ADV
issue-3013	100	17	.	.	PUNCT
issue-3013	101	1	this	this	PRON
issue-3013	101	2	can	can	AUX
issue-3013	101	3	result	result	VERB
issue-3013	101	4	in	in	ADP
issue-3013	101	5	unresolved	unresolved	ADJ
issue-3013	101	6	problems	problem	NOUN
issue-3013	101	7	,	,	PUNCT
issue-3013	101	8	causing	cause	VERB
issue-3013	101	9	frustration	frustration	NOUN
issue-3013	101	10	within	within	ADP
issue-3013	101	11	the	the	DET
issue-3013	101	12	community	community	NOUN
issue-3013	101	13	and	and	CCONJ
issue-3013	101	14	creating	create	VERB
issue-3013	101	15	the	the	DET
issue-3013	101	16	perception	perception	NOUN
issue-3013	101	17	that	that	SCONJ
issue-3013	101	18	the	the	DET
issue-3013	101	19	local	local	ADJ
issue-3013	101	20	authorities	authority	NOUN
issue-3013	101	21	are	be	AUX
issue-3013	101	22	unresponsive	unresponsive	ADJ
issue-3013	101	23	.	.	PUNCT
issue-3013	102	1	informal	informal	ADJ
issue-3013	102	2	cultures	culture	NOUN
issue-3013	102	3	can	can	AUX
issue-3013	102	4	foster	foster	VERB
issue-3013	102	5	resistance	resistance	NOUN
issue-3013	102	6	to	to	ADP
issue-3013	102	7	new	new	ADJ
issue-3013	102	8	policies	policy	NOUN
issue-3013	102	9	or	or	CCONJ
issue-3013	102	10	changes	change	NOUN
issue-3013	102	11	in	in	ADP
issue-3013	102	12	procedures	procedure	NOUN
issue-3013	102	13	.	.	PUNCT
issue-3013	103	1	employees	employee	NOUN
issue-3013	103	2	may	may	AUX
issue-3013	103	3	be	be	AUX
issue-3013	103	4	reluctant	reluctant	ADJ
issue-3013	103	5	to	to	PART
issue-3013	103	6	deviate	deviate	VERB
issue-3013	103	7	from	from	ADP
issue-3013	103	8	traditional	traditional	ADJ
issue-3013	103	9	working	work	VERB
issue-3013	103	10	methods	method	NOUN
issue-3013	103	11	,	,	PUNCT
issue-3013	103	12	which	which	PRON
issue-3013	103	13	can	can	AUX
issue-3013	103	14	hinder	hinder	VERB
issue-3013	103	15	innovation	innovation	NOUN
issue-3013	103	16	and	and	CCONJ
issue-3013	103	17	the	the	DET
issue-3013	103	18	implementation	implementation	NOUN
issue-3013	103	19	of	of	ADP
issue-3013	103	20	best	good	ADJ
issue-3013	103	21	practices	practice	NOUN
issue-3013	103	22	in	in	ADP
issue-3013	103	23	service	service	NOUN
issue-3013	103	24	delivery	delivery	NOUN
issue-3013	103	25	(	(	PUNCT
issue-3013	103	26	deger	deger	NOUN
issue-3013	103	27	,	,	PUNCT
issue-3013	103	28	2025	2025	NUM
issue-3013	103	29	)	)	PUNCT
issue-3013	103	30	.	.	PUNCT
issue-3013	104	1	this	this	PRON
issue-3013	104	2	can	can	AUX
issue-3013	104	3	prevent	prevent	VERB
issue-3013	104	4	local	local	ADJ
issue-3013	104	5	authorities	authority	NOUN
issue-3013	104	6	from	from	ADP
issue-3013	104	7	improving	improve	VERB
issue-3013	104	8	their	their	PRON
issue-3013	104	9	services	service	NOUN
issue-3013	104	10	or	or	CCONJ
issue-3013	104	11	adapting	adapt	VERB
issue-3013	104	12	to	to	ADP
issue-3013	104	13	the	the	DET
issue-3013	104	14	evolving	evolve	VERB
issue-3013	104	15	needs	need	NOUN
issue-3013	104	16	of	of	ADP
issue-3013	104	17	the	the	DET
issue-3013	104	18	community	community	NOUN
issue-3013	104	19	.	.	PUNCT
issue-3013	105	1	in	in	ADP
issue-3013	105	2	environments	environment	NOUN
issue-3013	105	3	where	where	SCONJ
issue-3013	105	4	informal	informal	ADJ
issue-3013	105	5	networks	network	NOUN
issue-3013	105	6	dominate	dominate	VERB
issue-3013	105	7	,	,	PUNCT
issue-3013	105	8	nepotism	nepotism	NOUN
issue-3013	105	9	and	and	CCONJ
issue-3013	105	10	cronyism	cronyism	NOUN
issue-3013	105	11	can	can	AUX
issue-3013	105	12	flourish	flourish	VERB
issue-3013	105	13	.	.	PUNCT
issue-3013	106	1	this	this	PRON
issue-3013	106	2	can	can	AUX
issue-3013	106	3	result	result	VERB
issue-3013	106	4	in	in	ADP
issue-3013	106	5	resources	resource	NOUN
issue-3013	106	6	and	and	CCONJ
issue-3013	106	7	opportunities	opportunity	NOUN
issue-3013	106	8	being	be	AUX
issue-3013	106	9	allocated	allocate	VERB
issue-3013	106	10	based	base	VERB
issue-3013	106	11	on	on	ADP
issue-3013	106	12	personal	personal	ADJ
issue-3013	106	13	relationships	relationship	NOUN
issue-3013	106	14	rather	rather	ADV
issue-3013	106	15	than	than	ADP
issue-3013	106	16	merit	merit	NOUN
issue-3013	106	17	,	,	PUNCT
issue-3013	106	18	which	which	PRON
issue-3013	106	19	ultimately	ultimately	ADV
issue-3013	106	20	compromises	compromise	VERB
issue-3013	106	21	the	the	DET
issue-3013	106	22	quality	quality	NOUN
issue-3013	106	23	of	of	ADP
issue-3013	106	24	services	service	NOUN
issue-3013	106	25	provided	provide	VERB
issue-3013	106	26	to	to	ADP
issue-3013	106	27	the	the	DET
issue-3013	106	28	public	public	NOUN
issue-3013	106	29	.	.	PUNCT
issue-3013	107	1	chatiza	chatiza	PROPN
issue-3013	107	2	et	et	PROPN
issue-3013	107	3	al	al	PROPN
issue-3013	107	4	.	.	PROPN
issue-3013	108	1	(	(	PUNCT
issue-3013	108	2	2021	2021	NUM
issue-3013	108	3	)	)	PUNCT
issue-3013	108	4	emphasised	emphasise	VERB
issue-3013	108	5	that	that	SCONJ
issue-3013	108	6	this	this	DET
issue-3013	108	7	inequity	inequity	NOUN
issue-3013	108	8	can	can	AUX
issue-3013	108	9	lead	lead	VERB
issue-3013	108	10	to	to	ADP
issue-3013	108	11	resentment	resentment	NOUN
issue-3013	108	12	among	among	ADP
issue-3013	108	13	staff	staff	NOUN
issue-3013	108	14	,	,	PUNCT
issue-3013	108	15	reducing	reduce	VERB
issue-3013	108	16	their	their	PRON
issue-3013	108	17	willingness	willingness	NOUN
issue-3013	108	18	to	to	PART
issue-3013	108	19	collaborate	collaborate	VERB
issue-3013	108	20	and	and	CCONJ
issue-3013	108	21	share	share	VERB
issue-3013	108	22	knowledge	knowledge	NOUN
issue-3013	108	23	.	.	PUNCT
issue-3013	109	1	fostering	foster	VERB
issue-3013	109	2	informal	informal	ADJ
issue-3013	109	3	relationships	relationship	NOUN
issue-3013	109	4	among	among	ADP
issue-3013	109	5	employees	employee	NOUN
issue-3013	109	6	improves	improve	VERB
issue-3013	109	7	coordination	coordination	NOUN
issue-3013	109	8	and	and	CCONJ
issue-3013	109	9	efficiency	efficiency	NOUN
issue-3013	109	10	in	in	ADP
issue-3013	109	11	service	service	NOUN
issue-3013	109	12	delivery	delivery	NOUN
issue-3013	109	13	,	,	PUNCT
issue-3013	109	14	as	as	ADV
issue-3013	109	15	well	well	ADV
issue-3013	109	16	as	as	ADP
issue-3013	109	17	strengthening	strengthen	VERB
issue-3013	109	18	teamwork	teamwork	NOUN
issue-3013	109	19	.	.	PUNCT
issue-3013	110	1	employees	employee	NOUN
issue-3013	110	2	can	can	AUX
issue-3013	110	3	share	share	VERB
issue-3013	110	4	information	information	NOUN
issue-3013	110	5	quickly	quickly	ADV
issue-3013	110	6	,	,	PUNCT
issue-3013	110	7	bypassing	bypass	VERB
issue-3013	110	8	bureaucratic	bureaucratic	ADJ
issue-3013	110	9	delays	delay	NOUN
issue-3013	110	10	.	.	PUNCT
issue-3013	111	1	these	these	DET
issue-3013	111	2	strong	strong	ADJ
issue-3013	111	3	interpersonal	interpersonal	ADJ
issue-3013	111	4	bonds	bond	NOUN
issue-3013	111	5	can	can	AUX
issue-3013	111	6	lead	lead	VERB
issue-3013	111	7	to	to	ADP
issue-3013	111	8	better	well	ADJ
issue-3013	111	9	communication	communication	NOUN
issue-3013	111	10	and	and	CCONJ
issue-3013	111	11	trust	trust	NOUN
issue-3013	111	12	within	within	ADP
issue-3013	111	13	teams	team	NOUN
issue-3013	111	14	.	.	PUNCT
issue-3013	112	1	when	when	SCONJ
issue-3013	112	2	team	team	NOUN
issue-3013	112	3	members	member	NOUN
issue-3013	112	4	feel	feel	VERB
issue-3013	112	5	comfortable	comfortable	ADJ
issue-3013	112	6	with	with	ADP
issue-3013	112	7	each	each	DET
issue-3013	112	8	other	other	ADJ
issue-3013	112	9	,	,	PUNCT
issue-3013	112	10	they	they	PRON
issue-3013	112	11	are	be	AUX
issue-3013	112	12	more	more	ADV
issue-3013	112	13	likely	likely	ADJ
issue-3013	112	14	to	to	PART
issue-3013	112	15	share	share	VERB
issue-3013	112	16	ideas	idea	NOUN
issue-3013	112	17	,	,	PUNCT
issue-3013	112	18	collaborate	collaborate	VERB
issue-3013	112	19	on	on	ADP
issue-3013	112	20	projects	project	NOUN
issue-3013	112	21	,	,	PUNCT
issue-3013	112	22	and	and	CCONJ
issue-3013	112	23	support	support	VERB
issue-3013	112	24	each	each	DET
issue-3013	112	25	other	other	ADJ
issue-3013	112	26	in	in	ADP
issue-3013	112	27	achieving	achieve	VERB
issue-3013	112	28	common	common	ADJ
issue-3013	112	29	goals	goal	NOUN
issue-3013	112	30	(	(	PUNCT
issue-3013	112	31	gerull	gerull	NOUN
issue-3013	112	32	,	,	PUNCT
issue-3013	112	33	2025	2025	NUM
issue-3013	112	34	)	)	PUNCT
issue-3013	112	35	.	.	PUNCT
issue-3013	113	1	compared	compare	VERB
issue-3013	113	2	to	to	ADP
issue-3013	113	3	rigid	rigid	ADJ
issue-3013	113	4	bureaucratic	bureaucratic	ADJ
issue-3013	113	5	procedures	procedure	NOUN
issue-3013	113	6	,	,	PUNCT
issue-3013	113	7	informal	informal	ADJ
issue-3013	113	8	communication	communication	NOUN
issue-3013	113	9	channels	channel	NOUN
issue-3013	113	10	enable	enable	VERB
issue-3013	113	11	quicker	quick	ADJ
issue-3013	113	12	problem	problem	NOUN
issue-3013	113	13	solving	solve	VERB
issue-3013	113	14	.	.	PUNCT
issue-3013	114	1	this	this	PRON
issue-3013	114	2	can	can	AUX
issue-3013	114	3	be	be	AUX
issue-3013	114	4	beneficial	beneficial	ADJ
issue-3013	114	5	in	in	ADP
issue-3013	114	6	emergencies	emergency	NOUN
issue-3013	114	7	,	,	PUNCT
issue-3013	114	8	when	when	SCONJ
issue-3013	114	9	a	a	DET
issue-3013	114	10	quick	quick	ADJ
issue-3013	114	11	response	response	NOUN
issue-3013	114	12	is	be	AUX
issue-3013	114	13	necessary	necessary	ADJ
issue-3013	114	14	.	.	PUNCT
issue-3013	115	1	informal	informal	ADJ
issue-3013	115	2	cultures	culture	NOUN
issue-3013	115	3	often	often	ADV
issue-3013	115	4	bypass	bypass	VERB
issue-3013	115	5	the	the	DET
issue-3013	115	6	rigid	rigid	ADJ
issue-3013	115	7	hierarchies	hierarchy	NOUN
issue-3013	115	8	and	and	CCONJ
issue-3013	115	9	formal	formal	ADJ
issue-3013	115	10	procedures	procedure	NOUN
issue-3013	115	11	that	that	PRON
issue-3013	115	12	can	can	AUX
issue-3013	115	13	impede	impede	VERB
issue-3013	115	14	decision	decision	NOUN
issue-3013	115	15	-	-	PUNCT
issue-3013	115	16	making	making	NOUN
issue-3013	115	17	.	.	PUNCT
issue-3013	116	1	with	with	ADP
issue-3013	116	2	fewer	few	ADJ
issue-3013	116	3	layers	layer	NOUN
issue-3013	116	4	of	of	ADP
issue-3013	116	5	approval	approval	NOUN
issue-3013	116	6	required	require	VERB
issue-3013	116	7	,	,	PUNCT
issue-3013	116	8	employees	employee	NOUN
issue-3013	116	9	can	can	AUX
issue-3013	116	10	make	make	VERB
issue-3013	116	11	decisions	decision	NOUN
issue-3013	116	12	more	more	ADV
issue-3013	116	13	quickly	quickly	ADV
issue-3013	116	14	,	,	PUNCT
issue-3013	116	15	enabling	enable	VERB
issue-3013	116	16	local	local	ADJ
issue-3013	116	17	authorities	authority	NOUN
issue-3013	116	18	to	to	PART
issue-3013	116	19	respond	respond	VERB
issue-3013	116	20	promptly	promptly	ADV
issue-3013	116	21	to	to	ADP
issue-3013	116	22	community	community	NOUN
issue-3013	116	23	needs	need	NOUN
issue-3013	116	24	and	and	CCONJ
issue-3013	116	25	emerging	emerge	VERB
issue-3013	116	26	issues	issue	NOUN
issue-3013	116	27	(	(	PUNCT
issue-3013	116	28	jones	jones	PROPN
issue-3013	116	29	et	et	PROPN
issue-3013	116	30	al	al	PROPN
issue-3013	116	31	.	.	PROPN
issue-3013	116	32	,	,	PUNCT
issue-3013	116	33	2021	2021	NUM
issue-3013	116	34	)	)	PUNCT
issue-3013	116	35	.	.	PUNCT
issue-3013	117	1	furthermore	furthermore	ADV
issue-3013	117	2	,	,	PUNCT
issue-3013	117	3	experienced	experienced	ADJ
issue-3013	117	4	employees	employee	NOUN
issue-3013	117	5	mentor	mentor	VERB
issue-3013	117	6	newer	new	ADJ
issue-3013	117	7	staff	staff	NOUN
issue-3013	117	8	members	member	NOUN
issue-3013	117	9	through	through	ADP
issue-3013	117	10	informal	informal	ADJ
issue-3013	117	11	learning	learning	NOUN
issue-3013	117	12	,	,	PUNCT
issue-3013	117	13	thereby	thereby	ADV
issue-3013	117	14	improving	improve	VERB
issue-3013	117	15	overall	overall	ADJ
issue-3013	117	16	competence	competence	NOUN
issue-3013	117	17	.	.	PUNCT
issue-3013	118	1	best	good	ADJ
issue-3013	118	2	practices	practice	NOUN
issue-3013	118	3	can	can	AUX
issue-3013	118	4	spread	spread	VERB
issue-3013	118	5	quickly	quickly	ADV
issue-3013	118	6	through	through	ADP
issue-3013	118	7	informal	informal	ADJ
issue-3013	118	8	discussions	discussion	NOUN
issue-3013	118	9	and	and	CCONJ
issue-3013	118	10	knowledge	knowledge	NOUN
issue-3013	118	11	sharing	sharing	NOUN
issue-3013	118	12	,	,	PUNCT
issue-3013	118	13	as	as	SCONJ
issue-3013	118	14	this	this	DET
issue-3013	118	15	environment	environment	NOUN
issue-3013	118	16	encourages	encourage	VERB
issue-3013	118	17	team	team	NOUN
issue-3013	118	18	members	member	NOUN
issue-3013	118	19	to	to	PART
issue-3013	118	20	learn	learn	VERB
issue-3013	118	21	from	from	ADP
issue-3013	118	22	one	one	NUM
issue-3013	118	23	another	another	DET
issue-3013	118	24	,	,	PUNCT
issue-3013	118	25	facilitating	facilitate	VERB
issue-3013	118	26	the	the	DET
issue-3013	118	27	exchange	exchange	NOUN
issue-3013	118	28	of	of	ADP
issue-3013	118	29	valuable	valuable	ADJ
issue-3013	118	30	insights	insight	NOUN
issue-3013	118	31	(	(	PUNCT
issue-3013	118	32	ahsan	ahsan	ADJ
issue-3013	118	33	,	,	PUNCT
issue-3013	118	34	2025	2025	NUM
issue-3013	118	35	)	)	PUNCT
issue-3013	118	36	.	.	PUNCT
issue-3013	119	1	this	this	DET
issue-3013	119	2	peer	peer	NOUN
issue-3013	119	3	support	support	NOUN
issue-3013	119	4	system	system	NOUN
issue-3013	119	5	can	can	AUX
issue-3013	119	6	accelerate	accelerate	VERB
issue-3013	119	7	skills	skill	NOUN
issue-3013	119	8	development	development	NOUN
issue-3013	119	9	,	,	PUNCT
issue-3013	119	10	as	as	SCONJ
issue-3013	119	11	employees	employee	NOUN
issue-3013	119	12	receive	receive	VERB
issue-3013	119	13	practical	practical	ADJ
issue-3013	119	14	advice	advice	NOUN
issue-3013	119	15	and	and	CCONJ
issue-3013	119	16	guidance	guidance	NOUN
issue-3013	119	17	in	in	ADP
issue-3013	119	18	real	real	ADJ
issue-3013	119	19	time	time	NOUN
issue-3013	119	20	(	(	PUNCT
issue-3013	119	21	zamiri	zamiri	PROPN
issue-3013	119	22	&	&	CCONJ
issue-3013	119	23	esmaeili	esmaeili	PROPN
issue-3013	119	24	,	,	PUNCT
issue-3013	119	25	2024	2024	NUM
issue-3013	119	26	)	)	PUNCT
issue-3013	119	27	.	.	PUNCT
issue-3013	120	1	this	this	DET
issue-3013	120	2	type	type	NOUN
issue-3013	120	3	of	of	ADP
issue-3013	120	4	mentorship	mentorship	NOUN
issue-3013	120	5	fosters	foster	VERB
issue-3013	120	6	a	a	DET
issue-3013	120	7	culture	culture	NOUN
issue-3013	120	8	of	of	ADP
issue-3013	120	9	continuous	continuous	ADJ
issue-3013	120	10	learning	learning	NOUN
issue-3013	120	11	,	,	PUNCT
issue-3013	120	12	which	which	PRON
issue-3013	120	13	is	be	AUX
issue-3013	120	14	vital	vital	ADJ
issue-3013	120	15	for	for	ADP
issue-3013	120	16	adapting	adapt	VERB
issue-3013	120	17	to	to	ADP
issue-3013	120	18	the	the	DET
issue-3013	120	19	ever	ever	ADV
issue-3013	120	20	changing	change	VERB
issue-3013	120	21	needs	need	NOUN
issue-3013	120	22	of	of	ADP
issue-3013	120	23	citizens	citizen	NOUN
issue-3013	120	24	.	.	PUNCT
issue-3013	121	1	studies	study	NOUN
issue-3013	121	2	have	have	AUX
issue-3013	121	3	also	also	ADV
issue-3013	121	4	shown	show	VERB
issue-3013	121	5	that	that	SCONJ
issue-3013	121	6	employees	employee	NOUN
issue-3013	121	7	can	can	AUX
issue-3013	121	8	suggest	suggest	VERB
issue-3013	121	9	creative	creative	ADJ
issue-3013	121	10	solutions	solution	NOUN
issue-3013	121	11	without	without	ADP
issue-3013	121	12	fear	fear	NOUN
issue-3013	121	13	of	of	ADP
issue-3013	121	14	excessive	excessive	ADJ
issue-3013	121	15	red	red	ADJ
issue-3013	121	16	tape	tape	NOUN
issue-3013	121	17	.	.	PUNCT
issue-3013	122	1	local	local	ADJ
issue-3013	122	2	authorities	authority	NOUN
issue-3013	122	3	can	can	AUX
issue-3013	122	4	adapt	adapt	VERB
issue-3013	122	5	more	more	ADV
issue-3013	122	6	easily	easily	ADV
issue-3013	122	7	to	to	ADP
issue-3013	122	8	community	community	NOUN
issue-3013	122	9	needs	need	VERB
issue-3013	122	10	through	through	ADP
issue-3013	122	11	flexible	flexible	ADJ
issue-3013	122	12	decisionmaking	decisionmaking	NOUN
issue-3013	122	13	.	.	PUNCT
issue-3013	123	1	informal	informal	ADJ
issue-3013	123	2	cultures	culture	NOUN
issue-3013	123	3	tend	tend	VERB
issue-3013	123	4	to	to	PART
issue-3013	123	5	foster	foster	VERB
issue-3013	123	6	a	a	DET
issue-3013	123	7	relaxed	relaxed	ADJ
issue-3013	123	8	atmosphere	atmosphere	NOUN
issue-3013	123	9	in	in	ADP
issue-3013	123	10	which	which	PRON
issue-3013	123	11	employees	employee	NOUN
issue-3013	123	12	feel	feel	VERB
issue-3013	123	13	comfortable	comfortable	ADJ
issue-3013	123	14	sharing	share	VERB
issue-3013	123	15	their	their	PRON
issue-3013	123	16	ideas	idea	NOUN
issue-3013	123	17	without	without	ADP
issue-3013	123	18	fear	fear	NOUN
issue-3013	123	19	of	of	ADP
issue-3013	123	20	criticism	criticism	NOUN
issue-3013	123	21	(	(	PUNCT
issue-3013	123	22	rossignoli	rossignoli	PROPN
issue-3013	123	23	et	et	PROPN
issue-3013	123	24	al	al	PROPN
issue-3013	123	25	.	.	PROPN
issue-3013	123	26	,	,	PUNCT
issue-3013	123	27	2024	2024	NUM
issue-3013	123	28	;	;	PUNCT
issue-3013	123	29	kahura	kahura	NOUN
issue-3013	123	30	,	,	PUNCT
issue-3013	123	31	2023	2023	NUM
issue-3013	123	32	)	)	PUNCT
issue-3013	123	33	.	.	PUNCT
issue-3013	124	1	this	this	DET
issue-3013	124	2	openness	openness	NOUN
issue-3013	124	3	fosters	foster	VERB
issue-3013	124	4	creativity	creativity	NOUN
issue-3013	124	5	,	,	PUNCT
issue-3013	124	6	enabling	enable	VERB
issue-3013	124	7	staff	staff	NOUN
issue-3013	124	8	to	to	PART
issue-3013	124	9	suggest	suggest	VERB
issue-3013	124	10	innovative	innovative	ADJ
issue-3013	124	11	solutions	solution	NOUN
issue-3013	124	12	to	to	ADP
issue-3013	124	13	the	the	DET
issue-3013	124	14	challenges	challenge	NOUN
issue-3013	124	15	faced	face	VERB
issue-3013	124	16	by	by	ADP
issue-3013	124	17	local	local	ADJ
issue-3013	124	18	authorities	authority	NOUN
issue-3013	124	19	.	.	PUNCT
issue-3013	125	1	encouraging	encourage	VERB
issue-3013	125	2	employees	employee	NOUN
issue-3013	125	3	to	to	PART
issue-3013	125	4	think	think	VERB
issue-3013	125	5	outside	outside	ADP
issue-3013	125	6	the	the	DET
issue-3013	125	7	box	box	NOUN
issue-3013	125	8	can	can	AUX
issue-3013	125	9	lead	lead	VERB
issue-3013	125	10	to	to	ADP
issue-3013	125	11	the	the	DET
issue-3013	125	12	development	development	NOUN
issue-3013	125	13	of	of	ADP
issue-3013	125	14	new	new	ADJ
issue-3013	125	15	services	service	NOUN
issue-3013	125	16	or	or	CCONJ
issue-3013	125	17	improvements	improvement	NOUN
issue-3013	125	18	to	to	ADP
issue-3013	125	19	existing	exist	VERB
issue-3013	125	20	ones	one	NOUN
issue-3013	125	21	.	.	PUNCT
issue-3013	126	1	5	5	X
issue-3013	126	2	.	.	X
issue-3013	126	3	management	management	NOUN
issue-3013	126	4	of	of	ADP
issue-3013	126	5	informal	informal	ADJ
issue-3013	126	6	organisational	organisational	ADJ
issue-3013	126	7	culture	culture	NOUN
issue-3013	126	8	on	on	ADP
issue-3013	126	9	service	service	NOUN
issue-3013	126	10	delivery	delivery	NOUN
issue-3013	126	11	in	in	ADP
issue-3013	126	12	local	local	ADJ
issue-3013	126	13	authorities	authority	NOUN
issue-3013	126	14	to	to	PART
issue-3013	126	15	harness	harness	VERB
issue-3013	126	16	the	the	DET
issue-3013	126	17	benefits	benefit	NOUN
issue-3013	126	18	and	and	CCONJ
issue-3013	126	19	mitigate	mitigate	VERB
issue-3013	126	20	the	the	DET
issue-3013	126	21	drawbacks	drawback	NOUN
issue-3013	126	22	of	of	ADP
issue-3013	126	23	informal	informal	ADJ
issue-3013	126	24	organisational	organisational	ADJ
issue-3013	126	25	cultures	culture	NOUN
issue-3013	126	26	,	,	PUNCT
issue-3013	126	27	local	local	ADJ
issue-3013	126	28	authorities	authority	NOUN
issue-3013	126	29	can	can	AUX
issue-3013	126	30	implement	implement	VERB
issue-3013	126	31	strategies	strategy	NOUN
issue-3013	126	32	such	such	ADJ
issue-3013	126	33	as	as	ADP
issue-3013	126	34	leadership	leadership	NOUN
issue-3013	126	35	development	development	NOUN
issue-3013	126	36	,	,	PUNCT
issue-3013	126	37	performance	performance	NOUN
issue-3013	126	38	management	management	NOUN
issue-3013	126	39	systems	system	NOUN
issue-3013	126	40	,	,	PUNCT
issue-3013	126	41	training	training	NOUN
issue-3013	126	42	and	and	CCONJ
issue-3013	126	43	development	development	NOUN
issue-3013	126	44	,	,	PUNCT
issue-3013	126	45	and	and	CCONJ
issue-3013	126	46	policy	policy	NOUN
issue-3013	126	47	reforms	reform	NOUN
issue-3013	126	48	.	.	PUNCT
issue-3013	127	1	ahsan	ahsan	PROPN
issue-3013	127	2	(	(	PUNCT
issue-3013	127	3	2025	2025	NUM
issue-3013	127	4	)	)	PUNCT
issue-3013	127	5	argues	argue	VERB
issue-3013	127	6	that	that	SCONJ
issue-3013	127	7	cultivating	cultivate	VERB
issue-3013	127	8	leaders	leader	NOUN
issue-3013	127	9	who	who	PRON
issue-3013	127	10	embody	embody	VERB
issue-3013	127	11	the	the	DET
issue-3013	127	12	desired	desire	VERB
issue-3013	127	13	values	value	NOUN
issue-3013	127	14	and	and	CCONJ
issue-3013	127	15	behaviours	behaviour	NOUN
issue-3013	127	16	can	can	AUX
issue-3013	127	17	have	have	VERB
issue-3013	127	18	a	a	DET
issue-3013	127	19	positive	positive	ADJ
issue-3013	127	20	influence	influence	NOUN
issue-3013	127	21	on	on	ADP
issue-3013	127	22	the	the	DET
issue-3013	127	23	broader	broad	ADJ
issue-3013	127	24	organisational	organisational	ADJ
issue-3013	127	25	culture	culture	NOUN
issue-3013	127	26	.	.	PUNCT
issue-3013	128	1	effective	effective	ADJ
issue-3013	128	2	leadership	leadership	NOUN
issue-3013	128	3	development	development	NOUN
issue-3013	128	4	can	can	AUX
issue-3013	128	5	enhance	enhance	VERB
issue-3013	128	6	leaders	leader	NOUN
issue-3013	128	7	'	'	PART
issue-3013	128	8	communication	communication	NOUN
issue-3013	128	9	skills	skill	NOUN
issue-3013	128	10	,	,	PUNCT
issue-3013	128	11	encouraging	encourage	VERB
issue-3013	128	12	open	open	ADJ
issue-3013	128	13	dialogue	dialogue	NOUN
issue-3013	128	14	and	and	CCONJ
issue-3013	128	15	strengthening	strengthen	VERB
issue-3013	128	16	informal	informal	ADJ
issue-3013	128	17	networks	network	NOUN
issue-3013	128	18	among	among	ADP
issue-3013	128	19	employees	employee	NOUN
issue-3013	128	20	(	(	PUNCT
issue-3013	128	21	zainab	zainab	PROPN
issue-3013	128	22	et	et	PROPN
issue-3013	128	23	al	al	PROPN
issue-3013	128	24	.	.	PROPN
issue-3013	128	25	,	,	PUNCT
issue-3013	128	26	2022	2022	NUM
issue-3013	128	27	)	)	PUNCT
issue-3013	128	28	.	.	PUNCT
issue-3013	129	1	effective	effective	ADJ
issue-3013	129	2	leadership	leadership	NOUN
issue-3013	129	3	development	development	NOUN
issue-3013	129	4	involves	involve	VERB
issue-3013	129	5	employees	employee	NOUN
issue-3013	129	6	in	in	ADP
issue-3013	129	7	decision	decision	NOUN
issue-3013	129	8	-	-	PUNCT
issue-3013	129	9	making	make	VERB
issue-3013	129	10	processes	process	NOUN
issue-3013	129	11	,	,	PUNCT
issue-3013	129	12	thereby	thereby	ADV
issue-3013	129	13	empowering	empower	VERB
issue-3013	129	14	them	they	PRON
issue-3013	129	15	(	(	PUNCT
issue-3013	129	16	vu	vu	PROPN
issue-3013	129	17	,	,	PUNCT
issue-3013	129	18	2020	2020	NUM
issue-3013	129	19	)	)	PUNCT
issue-3013	129	20	.	.	PUNCT
issue-3013	130	1	this	this	DET
issue-3013	130	2	empowerment	empowerment	NOUN
issue-3013	130	3	fosters	foster	VERB
issue-3013	130	4	a	a	DET
issue-3013	130	5	sense	sense	NOUN
issue-3013	130	6	of	of	ADP
issue-3013	130	7	ownership	ownership	NOUN
issue-3013	130	8	and	and	CCONJ
issue-3013	130	9	commitment	commitment	NOUN
issue-3013	130	10	,	,	PUNCT
issue-3013	130	11	thereby	thereby	ADV
issue-3013	130	12	enhancing	enhance	VERB
issue-3013	130	13	the	the	DET
issue-3013	130	14	informal	informal	ADJ
issue-3013	130	15	organisational	organisational	ADJ
issue-3013	130	16	culture	culture	NOUN
issue-3013	130	17	and	and	CCONJ
issue-3013	130	18	improving	improve	VERB
issue-3013	130	19	service	service	NOUN
issue-3013	130	20	delivery	delivery	NOUN
issue-3013	130	21	.	.	PUNCT
issue-3013	131	1	studies	study	NOUN
issue-3013	131	2	have	have	AUX
issue-3013	131	3	also	also	ADV
issue-3013	131	4	shown	show	VERB
issue-3013	131	5	that	that	SCONJ
issue-3013	131	6	performance	performance	NOUN
issue-3013	131	7	management	management	NOUN
issue-3013	131	8	systems	system	NOUN
issue-3013	131	9	(	(	PUNCT
issue-3013	131	10	pms	pms	PROPN
issue-3013	131	11	)	)	PUNCT
issue-3013	131	12	,	,	PUNCT
issue-3013	131	13	which	which	PRON
issue-3013	131	14	encompass	encompass	VERB
issue-3013	131	15	various	various	ADJ
issue-3013	131	16	processes	process	NOUN
issue-3013	131	17	and	and	CCONJ
issue-3013	131	18	practices	practice	NOUN
issue-3013	131	19	aimed	aim	VERB
issue-3013	131	20	at	at	ADP
issue-3013	131	21	improving	improve	VERB
issue-3013	131	22	organisational	organisational	ADJ
issue-3013	131	23	performance	performance	NOUN
issue-3013	131	24	,	,	PUNCT
issue-3013	131	25	can	can	AUX
issue-3013	131	26	mitigate	mitigate	VERB
issue-3013	131	27	the	the	DET
issue-3013	131	28	negative	negative	ADJ
issue-3013	131	29	effects	effect	NOUN
issue-3013	131	30	of	of	ADP
issue-3013	131	31	an	an	DET
issue-3013	131	32	informal	informal	ADJ
issue-3013	131	33	organisational	organisational	ADJ
issue-3013	131	34	culture	culture	NOUN
issue-3013	131	35	(	(	PUNCT
issue-3013	131	36	siraj	siraj	PROPN
issue-3013	131	37	&	&	CCONJ
issue-3013	131	38	hagen	hagen	PROPN
issue-3013	131	39	,	,	PUNCT
issue-3013	131	40	2023	2023	NUM
issue-3013	131	41	)	)	PUNCT
issue-3013	131	42	.	.	PUNCT
issue-3013	132	1	in	in	ADP
issue-3013	132	2	the	the	DET
issue-3013	132	3	context	context	NOUN
issue-3013	132	4	of	of	ADP
issue-3013	132	5	local	local	ADJ
issue-3013	132	6	authorities	authority	NOUN
issue-3013	132	7	in	in	ADP
issue-3013	132	8	zimbabwe	zimbabwe	PROPN
issue-3013	132	9	,	,	PUNCT
issue-3013	132	10	these	these	DET
issue-3013	132	11	systems	system	NOUN
issue-3013	132	12	can	can	AUX
issue-3013	132	13	play	play	VERB
issue-3013	132	14	a	a	DET
issue-3013	132	15	pivotal	pivotal	ADJ
issue-3013	132	16	role	role	NOUN
issue-3013	132	17	in	in	ADP
issue-3013	132	18	managing	manage	VERB
issue-3013	132	19	informal	informal	ADJ
issue-3013	132	20	organisational	organisational	ADJ
issue-3013	132	21	culture	culture	NOUN
issue-3013	132	22	through	through	ADP
issue-3013	132	23	goal	goal	NOUN
issue-3013	132	24	alignment	alignment	NOUN
issue-3013	132	25	and	and	CCONJ
issue-3013	132	26	continuous	continuous	ADJ
issue-3013	132	27	feedback	feedback	NOUN
issue-3013	132	28	.	.	PUNCT
issue-3013	133	1	according	accord	VERB
issue-3013	133	2	to	to	ADP
issue-3013	133	3	nkala	nkala	NOUN
issue-3013	133	4	and	and	CCONJ
issue-3013	133	5	chiware	chiware	NOUN
issue-3013	133	6	(	(	PUNCT
issue-3013	133	7	2022	2022	NUM
issue-3013	133	8	)	)	PUNCT
issue-3013	133	9	,	,	PUNCT
issue-3013	133	10	pms	pms	PROPN
issue-3013	133	11	helps	help	VERB
issue-3013	133	12	to	to	PART
issue-3013	133	13	align	align	VERB
issue-3013	133	14	individual	individual	ADJ
issue-3013	133	15	performance	performance	NOUN
issue-3013	133	16	goals	goal	NOUN
issue-3013	133	17	with	with	ADP
issue-3013	133	18	the	the	DET
issue-3013	133	19	organisation	organisation	NOUN
issue-3013	133	20	's	's	PART
issue-3013	133	21	broader	broad	ADJ
issue-3013	133	22	objectives	objective	NOUN
issue-3013	133	23	.	.	PUNCT
issue-3013	134	1	this	this	DET
issue-3013	134	2	alignment	alignment	NOUN
issue-3013	134	3	encourages	encourage	VERB
issue-3013	134	4	employees	employee	NOUN
issue-3013	134	5	to	to	PART
issue-3013	134	6	work	work	VERB
issue-3013	134	7	together	together	ADV
issue-3013	134	8	towards	towards	ADP
issue-3013	134	9	shared	share	VERB
issue-3013	134	10	goals	goal	NOUN
issue-3013	134	11	,	,	PUNCT
issue-3013	134	12	thereby	thereby	ADV
issue-3013	134	13	reinforcing	reinforce	VERB
issue-3013	134	14	a	a	DET
issue-3013	134	15	culture	culture	NOUN
issue-3013	134	16	of	of	ADP
issue-3013	134	17	teamwork	teamwork	NOUN
issue-3013	134	18	and	and	CCONJ
issue-3013	134	19	common	common	ADJ
issue-3013	134	20	purpose	purpose	NOUN
issue-3013	134	21	.	.	PUNCT
issue-3013	135	1	furthermore	furthermore	ADV
issue-3013	135	2	,	,	PUNCT
issue-3013	135	3	implementing	implement	VERB
issue-3013	135	4	a	a	DET
issue-3013	135	5	pms	pm	NOUN
issue-3013	135	6	that	that	PRON
issue-3013	135	7	emphasises	emphasise	VERB
issue-3013	135	8	continuous	continuous	ADJ
issue-3013	135	9	feedback	feedback	NOUN
issue-3013	135	10	enables	enable	VERB
issue-3013	135	11	real	real	ADJ
issue-3013	135	12	-	-	PUNCT
issue-3013	135	13	time	time	NOUN
issue-3013	135	14	communication	communication	NOUN
issue-3013	135	15	between	between	ADP
issue-3013	135	16	leaders	leader	NOUN
issue-3013	135	17	and	and	CCONJ
issue-3013	135	18	employees	employee	NOUN
issue-3013	135	19	(	(	PUNCT
issue-3013	135	20	idrus	idrus	NOUN
issue-3013	135	21	,	,	PUNCT
issue-3013	135	22	2025	2025	NUM
issue-3013	135	23	)	)	PUNCT
issue-3013	135	24	.	.	PUNCT
issue-3013	136	1	this	this	DET
issue-3013	136	2	feedback	feedback	NOUN
issue-3013	136	3	baltic	baltic	ADJ
issue-3013	136	4	journal	journal	NOUN
issue-3013	136	5	of	of	ADP
issue-3013	136	6	economic	economic	ADJ
issue-3013	136	7	studies	study	NOUN
issue-3013	136	8	46	46	NUM
issue-3013	136	9	vol	vol	NOUN
issue-3013	136	10	.	.	PROPN
issue-3013	136	11	11	11	NUM
issue-3013	136	12	no	no	NOUN
issue-3013	136	13	.	.	NOUN
issue-3013	136	14	4	4	NUM
issue-3013	136	15	,	,	PUNCT
issue-3013	136	16	2025	2025	NUM
issue-3013	136	17	loop	loop	NOUN
issue-3013	136	18	can	can	AUX
issue-3013	136	19	address	address	VERB
issue-3013	136	20	informal	informal	ADJ
issue-3013	136	21	cultural	cultural	ADJ
issue-3013	136	22	dynamics	dynamic	NOUN
issue-3013	136	23	and	and	CCONJ
issue-3013	136	24	ensure	ensure	VERB
issue-3013	136	25	that	that	SCONJ
issue-3013	136	26	employees	employee	NOUN
issue-3013	136	27	feel	feel	VERB
issue-3013	136	28	heard	hear	VERB
issue-3013	136	29	and	and	CCONJ
issue-3013	136	30	valued	value	VERB
issue-3013	136	31	.	.	PUNCT
issue-3013	137	1	continuous	continuous	ADJ
issue-3013	137	2	professional	professional	ADJ
issue-3013	137	3	development	development	NOUN
issue-3013	137	4	can	can	AUX
issue-3013	137	5	provide	provide	VERB
issue-3013	137	6	employees	employee	NOUN
issue-3013	137	7	with	with	ADP
issue-3013	137	8	the	the	DET
issue-3013	137	9	skills	skill	NOUN
issue-3013	137	10	required	require	VERB
issue-3013	137	11	to	to	PART
issue-3013	137	12	adapt	adapt	VERB
issue-3013	137	13	to	to	ADP
issue-3013	137	14	formal	formal	ADJ
issue-3013	137	15	processes	process	NOUN
issue-3013	137	16	,	,	PUNCT
issue-3013	137	17	thereby	thereby	ADV
issue-3013	137	18	reducing	reduce	VERB
issue-3013	137	19	the	the	DET
issue-3013	137	20	need	need	NOUN
issue-3013	137	21	for	for	ADP
issue-3013	137	22	informal	informal	ADJ
issue-3013	137	23	workarounds	workaround	NOUN
issue-3013	137	24	.	.	PUNCT
issue-3013	138	1	like	like	ADP
issue-3013	138	2	many	many	ADJ
issue-3013	138	3	public	public	ADJ
issue-3013	138	4	sector	sector	NOUN
issue-3013	138	5	organisations	organisation	NOUN
issue-3013	138	6	,	,	PUNCT
issue-3013	138	7	local	local	ADJ
issue-3013	138	8	authorities	authority	NOUN
issue-3013	138	9	in	in	ADP
issue-3013	138	10	zimbabwe	zimbabwe	PROPN
issue-3013	138	11	can	can	AUX
issue-3013	138	12	be	be	AUX
issue-3013	138	13	plagued	plague	VERB
issue-3013	138	14	by	by	ADP
issue-3013	138	15	informal	informal	ADJ
issue-3013	138	16	cultures	culture	NOUN
issue-3013	138	17	that	that	PRON
issue-3013	138	18	undermine	undermine	VERB
issue-3013	138	19	efficiency	efficiency	NOUN
issue-3013	138	20	and	and	CCONJ
issue-3013	138	21	accountability	accountability	NOUN
issue-3013	138	22	(	(	PUNCT
issue-3013	138	23	obicci	obicci	PROPN
issue-3013	138	24	,	,	PUNCT
issue-3013	138	25	2025	2025	NUM
issue-3013	138	26	)	)	PUNCT
issue-3013	138	27	.	.	PUNCT
issue-3013	139	1	these	these	PRON
issue-3013	139	2	can	can	AUX
issue-3013	139	3	include	include	VERB
issue-3013	139	4	nepotism	nepotism	NOUN
issue-3013	139	5	,	,	PUNCT
issue-3013	139	6	cronyism	cronyism	NOUN
issue-3013	139	7	,	,	PUNCT
issue-3013	139	8	corruption	corruption	NOUN
issue-3013	139	9	,	,	PUNCT
issue-3013	139	10	a	a	DET
issue-3013	139	11	lack	lack	NOUN
issue-3013	139	12	of	of	ADP
issue-3013	139	13	transparency	transparency	NOUN
issue-3013	139	14	and	and	CCONJ
issue-3013	139	15	a	a	DET
issue-3013	139	16	resistance	resistance	NOUN
issue-3013	139	17	to	to	PART
issue-3013	139	18	change	change	VERB
issue-3013	139	19	.	.	PUNCT
issue-3013	140	1	in	in	ADP
issue-3013	140	2	an	an	DET
issue-3013	140	3	informal	informal	ADJ
issue-3013	140	4	setting	setting	NOUN
issue-3013	140	5	,	,	PUNCT
issue-3013	140	6	local	local	ADJ
issue-3013	140	7	authorities	authority	NOUN
issue-3013	140	8	can	can	AUX
issue-3013	140	9	develop	develop	VERB
issue-3013	140	10	training	training	NOUN
issue-3013	140	11	programmes	programme	NOUN
issue-3013	140	12	that	that	PRON
issue-3013	140	13	respond	respond	VERB
issue-3013	140	14	more	more	ADV
issue-3013	140	15	effectively	effectively	ADV
issue-3013	140	16	to	to	ADP
issue-3013	140	17	the	the	DET
issue-3013	140	18	specific	specific	ADJ
issue-3013	140	19	needs	need	NOUN
issue-3013	140	20	of	of	ADP
issue-3013	140	21	their	their	PRON
issue-3013	140	22	employees	employee	NOUN
issue-3013	140	23	(	(	PUNCT
issue-3013	140	24	ahsan	ahsan	ADJ
issue-3013	140	25	,	,	PUNCT
issue-3013	140	26	2025	2025	NUM
issue-3013	140	27	)	)	PUNCT
issue-3013	140	28	.	.	PUNCT
issue-3013	141	1	by	by	ADP
issue-3013	141	2	engaging	engage	VERB
issue-3013	141	3	with	with	ADP
issue-3013	141	4	staff	staff	NOUN
issue-3013	141	5	to	to	PART
issue-3013	141	6	identify	identify	VERB
issue-3013	141	7	skill	skill	NOUN
issue-3013	141	8	gaps	gap	NOUN
issue-3013	141	9	and	and	CCONJ
issue-3013	141	10	areas	area	NOUN
issue-3013	141	11	for	for	ADP
issue-3013	141	12	improvement	improvement	NOUN
issue-3013	141	13	,	,	PUNCT
issue-3013	141	14	authorities	authority	NOUN
issue-3013	141	15	can	can	AUX
issue-3013	141	16	design	design	VERB
issue-3013	141	17	targeted	target	VERB
issue-3013	141	18	training	training	NOUN
issue-3013	141	19	initiatives	initiative	NOUN
issue-3013	141	20	that	that	PRON
issue-3013	141	21	address	address	VERB
issue-3013	141	22	the	the	DET
issue-3013	141	23	challenges	challenge	NOUN
issue-3013	141	24	directly	directly	ADV
issue-3013	141	25	.	.	PUNCT
issue-3013	142	1	this	this	DET
issue-3013	142	2	tailored	tailor	VERB
issue-3013	142	3	approach	approach	NOUN
issue-3013	142	4	maximises	maximise	VERB
issue-3013	142	5	the	the	DET
issue-3013	142	6	effectiveness	effectiveness	NOUN
issue-3013	142	7	of	of	ADP
issue-3013	142	8	training	training	NOUN
issue-3013	142	9	efforts	effort	NOUN
issue-3013	142	10	.	.	PUNCT
issue-3013	143	1	a	a	DET
issue-3013	143	2	study	study	NOUN
issue-3013	143	3	in	in	ADP
issue-3013	143	4	zimbabwe	zimbabwe	PROPN
issue-3013	143	5	shows	show	VERB
issue-3013	143	6	that	that	SCONJ
issue-3013	143	7	policy	policy	NOUN
issue-3013	143	8	reforms	reform	NOUN
issue-3013	143	9	can	can	AUX
issue-3013	143	10	be	be	AUX
issue-3013	143	11	a	a	DET
issue-3013	143	12	crucial	crucial	ADJ
issue-3013	143	13	management	management	NOUN
issue-3013	143	14	strategy	strategy	NOUN
issue-3013	143	15	for	for	ADP
issue-3013	143	16	addressing	address	VERB
issue-3013	143	17	informal	informal	ADJ
issue-3013	143	18	organisational	organisational	ADJ
issue-3013	143	19	cultures	culture	NOUN
issue-3013	143	20	that	that	PRON
issue-3013	143	21	hinder	hinder	VERB
issue-3013	143	22	service	service	NOUN
issue-3013	143	23	delivery	delivery	NOUN
issue-3013	143	24	in	in	ADP
issue-3013	143	25	local	local	ADJ
issue-3013	143	26	authorities	authority	NOUN
issue-3013	143	27	.	.	PUNCT
issue-3013	144	1	this	this	PRON
issue-3013	144	2	requires	require	VERB
issue-3013	144	3	a	a	DET
issue-3013	144	4	focus	focus	NOUN
issue-3013	144	5	on	on	ADP
issue-3013	144	6	transparency	transparency	NOUN
issue-3013	144	7	,	,	PUNCT
issue-3013	144	8	accountability	accountability	NOUN
issue-3013	144	9	,	,	PUNCT
issue-3013	144	10	and	and	CCONJ
issue-3013	144	11	citizen	citizen	NOUN
issue-3013	144	12	participation	participation	NOUN
issue-3013	144	13	(	(	PUNCT
issue-3013	144	14	marumahoko	marumahoko	NOUN
issue-3013	144	15	,	,	PUNCT
issue-3013	144	16	2023	2023	NUM
issue-3013	144	17	)	)	PUNCT
issue-3013	144	18	.	.	PUNCT
issue-3013	145	1	cairney	cairney	NOUN
issue-3013	145	2	and	and	CCONJ
issue-3013	145	3	toomey	toomey	PROPN
issue-3013	145	4	(	(	PUNCT
issue-3013	145	5	2024	2024	NUM
issue-3013	145	6	)	)	PUNCT
issue-3013	145	7	posit	posit	VERB
issue-3013	145	8	that	that	PRON
issue-3013	145	9	regularly	regularly	ADV
issue-3013	145	10	reviewing	review	VERB
issue-3013	145	11	and	and	CCONJ
issue-3013	145	12	updating	update	VERB
issue-3013	145	13	policies	policy	NOUN
issue-3013	145	14	to	to	PART
issue-3013	145	15	reflect	reflect	VERB
issue-3013	145	16	current	current	ADJ
issue-3013	145	17	realities	reality	NOUN
issue-3013	145	18	can	can	AUX
issue-3013	145	19	ensure	ensure	VERB
issue-3013	145	20	that	that	SCONJ
issue-3013	145	21	formal	formal	ADJ
issue-3013	145	22	structures	structure	NOUN
issue-3013	145	23	remain	remain	VERB
issue-3013	145	24	practical	practical	ADJ
issue-3013	145	25	and	and	CCONJ
issue-3013	145	26	relevant	relevant	ADJ
issue-3013	145	27	,	,	PUNCT
issue-3013	145	28	thereby	thereby	ADV
issue-3013	145	29	diminishing	diminish	VERB
issue-3013	145	30	the	the	DET
issue-3013	145	31	space	space	NOUN
issue-3013	145	32	for	for	SCONJ
issue-3013	145	33	informal	informal	ADJ
issue-3013	145	34	cultures	culture	NOUN
issue-3013	145	35	to	to	PART
issue-3013	145	36	thrive	thrive	VERB
issue-3013	145	37	.	.	PUNCT
issue-3013	146	1	local	local	ADJ
issue-3013	146	2	authorities	authority	NOUN
issue-3013	146	3	often	often	ADV
issue-3013	146	4	face	face	VERB
issue-3013	146	5	dynamic	dynamic	ADJ
issue-3013	146	6	challenges	challenge	NOUN
issue-3013	146	7	that	that	PRON
issue-3013	146	8	require	require	VERB
issue-3013	146	9	adaptability	adaptability	NOUN
issue-3013	146	10	.	.	PUNCT
issue-3013	147	1	according	accord	VERB
issue-3013	147	2	to	to	ADP
issue-3013	147	3	singh	singh	PROPN
issue-3013	147	4	(	(	PUNCT
issue-3013	147	5	2024	2024	NUM
issue-3013	147	6	)	)	PUNCT
issue-3013	147	7	,	,	PUNCT
issue-3013	147	8	policy	policy	NOUN
issue-3013	147	9	reforms	reform	NOUN
issue-3013	147	10	that	that	PRON
issue-3013	147	11	acknowledge	acknowledge	VERB
issue-3013	147	12	and	and	CCONJ
issue-3013	147	13	leverage	leverage	VERB
issue-3013	147	14	the	the	DET
issue-3013	147	15	strengths	strength	NOUN
issue-3013	147	16	of	of	ADP
issue-3013	147	17	informal	informal	ADJ
issue-3013	147	18	culture	culture	NOUN
issue-3013	147	19	can	can	AUX
issue-3013	147	20	facilitate	facilitate	VERB
issue-3013	147	21	quicker	quick	ADJ
issue-3013	147	22	responses	response	NOUN
issue-3013	147	23	to	to	ADP
issue-3013	147	24	changing	change	VERB
issue-3013	147	25	needs	need	NOUN
issue-3013	147	26	,	,	PUNCT
issue-3013	147	27	ultimately	ultimately	ADV
issue-3013	147	28	enhancing	enhance	VERB
issue-3013	147	29	service	service	NOUN
issue-3013	147	30	delivery	delivery	NOUN
issue-3013	147	31	.	.	PUNCT
issue-3013	148	1	6	6	NUM
issue-3013	148	2	.	.	X
issue-3013	148	3	research	research	NOUN
issue-3013	148	4	methodology	methodology	NOUN
issue-3013	148	5	a	a	DET
issue-3013	148	6	qualitative	qualitative	ADJ
issue-3013	148	7	research	research	NOUN
issue-3013	148	8	methodology	methodology	NOUN
issue-3013	148	9	was	be	AUX
issue-3013	148	10	employed	employ	VERB
issue-3013	148	11	to	to	PART
issue-3013	148	12	study	study	VERB
issue-3013	148	13	the	the	DET
issue-3013	148	14	impact	impact	NOUN
issue-3013	148	15	of	of	ADP
issue-3013	148	16	organisational	organisational	ADJ
issue-3013	148	17	culture	culture	NOUN
issue-3013	148	18	on	on	ADP
issue-3013	148	19	service	service	NOUN
issue-3013	148	20	delivery	delivery	NOUN
issue-3013	148	21	within	within	ADP
issue-3013	148	22	local	local	ADJ
issue-3013	148	23	authorities	authority	NOUN
issue-3013	148	24	.	.	PUNCT
issue-3013	149	1	a	a	DET
issue-3013	149	2	case	case	NOUN
issue-3013	149	3	study	study	NOUN
issue-3013	149	4	design	design	NOUN
issue-3013	149	5	was	be	AUX
issue-3013	149	6	employed	employ	VERB
issue-3013	149	7	,	,	PUNCT
issue-3013	149	8	involving	involve	VERB
issue-3013	149	9	an	an	DET
issue-3013	149	10	in	in	ADP
issue-3013	149	11	-	-	PUNCT
issue-3013	149	12	depth	depth	NOUN
issue-3013	149	13	investigation	investigation	NOUN
issue-3013	149	14	of	of	ADP
issue-3013	149	15	a	a	DET
issue-3013	149	16	specific	specific	ADJ
issue-3013	149	17	case	case	NOUN
issue-3013	149	18	to	to	PART
issue-3013	149	19	gain	gain	VERB
issue-3013	149	20	rich	rich	ADJ
issue-3013	149	21	,	,	PUNCT
issue-3013	149	22	detailed	detailed	ADJ
issue-3013	149	23	insights	insight	NOUN
issue-3013	149	24	.	.	PUNCT
issue-3013	150	1	according	accord	VERB
issue-3013	150	2	to	to	ADP
issue-3013	150	3	islam	islam	PROPN
issue-3013	150	4	and	and	CCONJ
issue-3013	150	5	aldaihani	aldaihani	PROPN
issue-3013	150	6	(	(	PUNCT
issue-3013	150	7	2022	2022	NUM
issue-3013	150	8	)	)	PUNCT
issue-3013	150	9	,	,	PUNCT
issue-3013	150	10	qualitative	qualitative	ADJ
issue-3013	150	11	research	research	NOUN
issue-3013	150	12	addresses	address	NOUN
issue-3013	150	13	questions	question	NOUN
issue-3013	150	14	concerning	concern	VERB
issue-3013	150	15	"	"	PUNCT
issue-3013	150	16	how	how	SCONJ
issue-3013	150	17	"	"	PUNCT
issue-3013	150	18	and	and	CCONJ
issue-3013	150	19	"	"	PUNCT
issue-3013	150	20	why	why	SCONJ
issue-3013	150	21	"	"	PUNCT
issue-3013	150	22	,	,	PUNCT
issue-3013	150	23	and	and	CCONJ
issue-3013	150	24	enables	enable	VERB
issue-3013	150	25	researchers	researcher	NOUN
issue-3013	150	26	to	to	PART
issue-3013	150	27	understand	understand	VERB
issue-3013	150	28	context	context	NOUN
issue-3013	150	29	,	,	PUNCT
issue-3013	150	30	phenomena	phenomenon	NOUN
issue-3013	150	31	and	and	CCONJ
issue-3013	150	32	experiences	experience	NOUN
issue-3013	150	33	,	,	PUNCT
issue-3013	150	34	which	which	PRON
issue-3013	150	35	can	can	AUX
issue-3013	150	36	not	not	PART
issue-3013	150	37	easily	easily	ADV
issue-3013	150	38	be	be	AUX
issue-3013	150	39	quantified	quantify	VERB
issue-3013	150	40	to	to	PART
issue-3013	150	41	understand	understand	VERB
issue-3013	150	42	phenomena	phenomenon	NOUN
issue-3013	150	43	,	,	PUNCT
issue-3013	150	44	contexts	context	NOUN
issue-3013	150	45	,	,	PUNCT
issue-3013	150	46	objects	object	NOUN
issue-3013	150	47	and	and	CCONJ
issue-3013	150	48	experiences	experience	NOUN
issue-3013	150	49	.	.	PUNCT
issue-3013	151	1	the	the	DET
issue-3013	151	2	study	study	NOUN
issue-3013	151	3	population	population	NOUN
issue-3013	151	4	included	include	VERB
issue-3013	151	5	all	all	DET
issue-3013	151	6	employees	employee	NOUN
issue-3013	151	7	of	of	ADP
issue-3013	151	8	the	the	DET
issue-3013	151	9	selected	select	VERB
issue-3013	151	10	local	local	ADJ
issue-3013	151	11	authority	authority	NOUN
issue-3013	151	12	.	.	PUNCT
issue-3013	152	1	this	this	DET
issue-3013	152	2	population	population	NOUN
issue-3013	152	3	comprised	comprise	VERB
issue-3013	152	4	permanent	permanent	ADJ
issue-3013	152	5	and	and	CCONJ
issue-3013	152	6	part	part	ADJ
issue-3013	152	7	-	-	PUNCT
issue-3013	152	8	time	time	NOUN
issue-3013	152	9	workers	worker	NOUN
issue-3013	152	10	,	,	PUNCT
issue-3013	152	11	totalling	total	VERB
issue-3013	152	12	100	100	NUM
issue-3013	152	13	individuals	individual	NOUN
issue-3013	152	14	.	.	PUNCT
issue-3013	153	1	the	the	DET
issue-3013	153	2	population	population	NOUN
issue-3013	153	3	comprised	comprise	VERB
issue-3013	153	4	people	people	NOUN
issue-3013	153	5	of	of	ADP
issue-3013	153	6	different	different	ADJ
issue-3013	153	7	ages	age	NOUN
issue-3013	153	8	ranging	range	VERB
issue-3013	153	9	from	from	ADP
issue-3013	153	10	18	18	NUM
issue-3013	153	11	to	to	PART
issue-3013	153	12	65	65	NUM
issue-3013	153	13	years	year	NOUN
issue-3013	153	14	,	,	PUNCT
issue-3013	153	15	diverse	diverse	ADJ
issue-3013	153	16	gender	gender	NOUN
issue-3013	153	17	identities	identity	NOUN
issue-3013	153	18	,	,	PUNCT
issue-3013	153	19	and	and	CCONJ
issue-3013	153	20	people	people	NOUN
issue-3013	153	21	from	from	ADP
issue-3013	153	22	different	different	ADJ
issue-3013	153	23	cultural	cultural	ADJ
issue-3013	153	24	backgrounds	background	NOUN
issue-3013	153	25	.	.	PUNCT
issue-3013	154	1	the	the	DET
issue-3013	154	2	population	population	NOUN
issue-3013	154	3	had	have	VERB
issue-3013	154	4	a	a	DET
issue-3013	154	5	significant	significant	ADJ
issue-3013	154	6	representation	representation	NOUN
issue-3013	154	7	of	of	ADP
issue-3013	154	8	vulnerable	vulnerable	ADJ
issue-3013	154	9	populations	population	NOUN
issue-3013	154	10	such	such	ADJ
issue-3013	154	11	as	as	ADP
issue-3013	154	12	women	woman	NOUN
issue-3013	154	13	and	and	CCONJ
issue-3013	154	14	those	those	PRON
issue-3013	154	15	living	live	VERB
issue-3013	154	16	with	with	ADP
issue-3013	154	17	disabilities	disability	NOUN
issue-3013	154	18	.	.	PUNCT
issue-3013	155	1	the	the	DET
issue-3013	155	2	population	population	NOUN
issue-3013	155	3	of	of	ADP
issue-3013	155	4	the	the	DET
issue-3013	155	5	study	study	NOUN
issue-3013	155	6	comprised	comprise	VERB
issue-3013	155	7	senior	senior	ADJ
issue-3013	155	8	management	management	NOUN
issue-3013	155	9	,	,	PUNCT
issue-3013	155	10	resident	resident	NOUN
issue-3013	155	11	’s	’s	PART
issue-3013	155	12	association	association	NOUN
issue-3013	155	13	members	member	NOUN
issue-3013	155	14	and	and	CCONJ
issue-3013	155	15	workers	worker	NOUN
issue-3013	155	16	’	’	PART
issue-3013	155	17	representatives	representative	NOUN
issue-3013	155	18	.	.	PUNCT
issue-3013	156	1	a	a	DET
issue-3013	156	2	combination	combination	NOUN
issue-3013	156	3	of	of	ADP
issue-3013	156	4	purposive	purposive	NOUN
issue-3013	156	5	and	and	CCONJ
issue-3013	156	6	convenience	convenience	NOUN
issue-3013	156	7	sampling	sample	VERB
issue-3013	156	8	techniques	technique	NOUN
issue-3013	156	9	was	be	AUX
issue-3013	156	10	employed	employ	VERB
issue-3013	156	11	to	to	PART
issue-3013	156	12	select	select	VERB
issue-3013	156	13	the	the	DET
issue-3013	156	14	categories	category	NOUN
issue-3013	156	15	of	of	ADP
issue-3013	156	16	stakeholders	stakeholder	NOUN
issue-3013	156	17	:	:	PUNCT
issue-3013	156	18	senior	senior	ADJ
issue-3013	156	19	management	management	NOUN
issue-3013	156	20	,	,	PUNCT
issue-3013	156	21	residents	resident	NOUN
issue-3013	156	22	'	'	PART
issue-3013	156	23	association	association	NOUN
issue-3013	156	24	members	member	NOUN
issue-3013	156	25	and	and	CCONJ
issue-3013	156	26	workers	worker	NOUN
issue-3013	156	27	'	'	PART
issue-3013	156	28	representatives	representative	NOUN
issue-3013	156	29	.	.	PUNCT
issue-3013	157	1	thirty	thirty	NUM
issue-3013	157	2	participants	participant	NOUN
issue-3013	157	3	(	(	PUNCT
issue-3013	157	4	18	18	NUM
issue-3013	157	5	females	female	NOUN
issue-3013	157	6	and	and	CCONJ
issue-3013	157	7	12	12	NUM
issue-3013	157	8	males	male	NOUN
issue-3013	157	9	,	,	PUNCT
issue-3013	157	10	including	include	VERB
issue-3013	157	11	five	five	NUM
issue-3013	157	12	senior	senior	ADJ
issue-3013	157	13	managers	manager	NOUN
issue-3013	157	14	,	,	PUNCT
issue-3013	157	15	15	15	NUM
issue-3013	157	16	residents	resident	NOUN
issue-3013	157	17	'	'	PART
issue-3013	157	18	association	association	NOUN
issue-3013	157	19	members	member	NOUN
issue-3013	157	20	and	and	CCONJ
issue-3013	157	21	10	10	NUM
issue-3013	157	22	workers	worker	NOUN
issue-3013	157	23	'	'	PART
issue-3013	157	24	representatives	representative	NOUN
issue-3013	157	25	)	)	PUNCT
issue-3013	157	26	took	take	VERB
issue-3013	157	27	part	part	NOUN
issue-3013	157	28	in	in	ADP
issue-3013	157	29	the	the	DET
issue-3013	157	30	study	study	NOUN
issue-3013	157	31	.	.	PUNCT
issue-3013	158	1	the	the	DET
issue-3013	158	2	decision	decision	NOUN
issue-3013	158	3	to	to	PART
issue-3013	158	4	employ	employ	VERB
issue-3013	158	5	the	the	DET
issue-3013	158	6	convenience	convenience	NOUN
issue-3013	158	7	sampling	sampling	NOUN
issue-3013	158	8	method	method	NOUN
issue-3013	158	9	is	be	AUX
issue-3013	158	10	predicated	predicate	VERB
issue-3013	158	11	on	on	ADP
issue-3013	158	12	simkus	simku	NOUN
issue-3013	158	13	'	'	PUNCT
issue-3013	158	14	(	(	PUNCT
issue-3013	158	15	2022	2022	NUM
issue-3013	158	16	)	)	PUNCT
issue-3013	158	17	assertion	assertion	NOUN
issue-3013	158	18	that	that	SCONJ
issue-3013	158	19	this	this	DET
issue-3013	158	20	technique	technique	NOUN
issue-3013	158	21	involves	involve	VERB
issue-3013	158	22	the	the	DET
issue-3013	158	23	selection	selection	NOUN
issue-3013	158	24	of	of	ADP
issue-3013	158	25	participants	participant	NOUN
issue-3013	158	26	on	on	ADP
issue-3013	158	27	the	the	DET
issue-3013	158	28	basis	basis	NOUN
issue-3013	158	29	of	of	ADP
issue-3013	158	30	their	their	PRON
issue-3013	158	31	availability	availability	NOUN
issue-3013	158	32	and	and	CCONJ
issue-3013	158	33	accessibility	accessibility	NOUN
issue-3013	158	34	to	to	ADP
issue-3013	158	35	the	the	DET
issue-3013	158	36	researcher	researcher	NOUN
issue-3013	158	37	.	.	PUNCT
issue-3013	159	1	this	this	DET
issue-3013	159	2	technique	technique	NOUN
issue-3013	159	3	involves	involve	VERB
issue-3013	159	4	the	the	DET
issue-3013	159	5	selection	selection	NOUN
issue-3013	159	6	of	of	ADP
issue-3013	159	7	participants	participant	NOUN
issue-3013	159	8	based	base	VERB
issue-3013	159	9	on	on	ADP
issue-3013	159	10	their	their	PRON
issue-3013	159	11	availability	availability	NOUN
issue-3013	159	12	to	to	ADP
issue-3013	159	13	the	the	DET
issue-3013	159	14	researcher	researcher	NOUN
issue-3013	159	15	,	,	PUNCT
issue-3013	159	16	as	as	SCONJ
issue-3013	159	17	opposed	oppose	VERB
issue-3013	159	18	to	to	ADP
issue-3013	159	19	the	the	DET
issue-3013	159	20	random	random	ADJ
issue-3013	159	21	selection	selection	NOUN
issue-3013	159	22	of	of	ADP
issue-3013	159	23	participants	participant	NOUN
issue-3013	159	24	from	from	ADP
issue-3013	159	25	a	a	DET
issue-3013	159	26	larger	large	ADJ
issue-3013	159	27	community	community	NOUN
issue-3013	159	28	(	(	PUNCT
issue-3013	159	29	stratton	stratton	PROPN
issue-3013	159	30	,	,	PUNCT
issue-3013	159	31	2021	2021	NUM
issue-3013	159	32	)	)	PUNCT
issue-3013	159	33	.	.	PUNCT
issue-3013	160	1	the	the	DET
issue-3013	160	2	two	two	NUM
issue-3013	160	3	techniques	technique	NOUN
issue-3013	160	4	ensured	ensure	VERB
issue-3013	160	5	that	that	SCONJ
issue-3013	160	6	the	the	DET
issue-3013	160	7	researchers	researcher	NOUN
issue-3013	160	8	would	would	AUX
issue-3013	160	9	easily	easily	ADV
issue-3013	160	10	recruit	recruit	VERB
issue-3013	160	11	participants	participant	NOUN
issue-3013	160	12	to	to	PART
issue-3013	160	13	replace	replace	VERB
issue-3013	160	14	those	those	PRON
issue-3013	160	15	who	who	PRON
issue-3013	160	16	would	would	AUX
issue-3013	160	17	not	not	PART
issue-3013	160	18	be	be	AUX
issue-3013	160	19	available	available	ADJ
issue-3013	160	20	during	during	ADP
issue-3013	160	21	the	the	DET
issue-3013	160	22	period	period	NOUN
issue-3013	160	23	of	of	ADP
issue-3013	160	24	conducting	conduct	VERB
issue-3013	160	25	interviews	interview	NOUN
issue-3013	160	26	.	.	PUNCT
issue-3013	161	1	moreover	moreover	ADV
issue-3013	161	2	,	,	PUNCT
issue-3013	161	3	the	the	DET
issue-3013	161	4	amalgamation	amalgamation	NOUN
issue-3013	161	5	of	of	ADP
issue-3013	161	6	these	these	DET
issue-3013	161	7	two	two	NUM
issue-3013	161	8	techniques	technique	NOUN
issue-3013	161	9	ensured	ensure	VERB
issue-3013	161	10	that	that	SCONJ
issue-3013	161	11	data	datum	NOUN
issue-3013	161	12	was	be	AUX
issue-3013	161	13	collected	collect	VERB
issue-3013	161	14	from	from	ADP
issue-3013	161	15	participants	participant	NOUN
issue-3013	161	16	who	who	PRON
issue-3013	161	17	were	be	AUX
issue-3013	161	18	both	both	PRON
issue-3013	161	19	relevant	relevant	ADJ
issue-3013	161	20	and	and	CCONJ
issue-3013	161	21	knowledgeable	knowledgeable	ADJ
issue-3013	161	22	,	,	PUNCT
issue-3013	161	23	and	and	CCONJ
issue-3013	161	24	who	who	PRON
issue-3013	161	25	had	have	VERB
issue-3013	161	26	full	full	ADJ
issue-3013	161	27	comprehension	comprehension	NOUN
issue-3013	161	28	of	of	ADP
issue-3013	161	29	the	the	DET
issue-3013	161	30	informal	informal	ADJ
issue-3013	161	31	organisational	organisational	ADJ
issue-3013	161	32	culture	culture	NOUN
issue-3013	161	33	.	.	PUNCT
issue-3013	162	1	in	in	ADP
issue-3013	162	2	-	-	PUNCT
issue-3013	162	3	depth	depth	NOUN
issue-3013	162	4	,	,	PUNCT
issue-3013	162	5	face	face	NOUN
issue-3013	162	6	-	-	PUNCT
issue-3013	162	7	to	to	ADP
issue-3013	162	8	-	-	PUNCT
issue-3013	162	9	face	face	NOUN
issue-3013	162	10	interviews	interview	NOUN
issue-3013	162	11	were	be	AUX
issue-3013	162	12	used	use	VERB
issue-3013	162	13	to	to	PART
issue-3013	162	14	collect	collect	VERB
issue-3013	162	15	data	datum	NOUN
issue-3013	162	16	from	from	ADP
issue-3013	162	17	the	the	DET
issue-3013	162	18	participants	participant	NOUN
issue-3013	162	19	.	.	PUNCT
issue-3013	163	1	the	the	DET
issue-3013	163	2	majority	majority	NOUN
issue-3013	163	3	of	of	ADP
issue-3013	163	4	participants	participant	NOUN
issue-3013	163	5	were	be	AUX
issue-3013	163	6	interviewed	interview	VERB
issue-3013	163	7	individually	individually	ADV
issue-3013	163	8	at	at	ADP
issue-3013	163	9	their	their	PRON
issue-3013	163	10	workplaces	workplace	NOUN
issue-3013	163	11	,	,	PUNCT
issue-3013	163	12	while	while	SCONJ
issue-3013	163	13	three	three	NUM
issue-3013	163	14	opted	opt	VERB
issue-3013	163	15	to	to	PART
issue-3013	163	16	be	be	AUX
issue-3013	163	17	interviewed	interview	VERB
issue-3013	163	18	elsewhere	elsewhere	ADV
issue-3013	163	19	.	.	PUNCT
issue-3013	164	1	each	each	DET
issue-3013	164	2	interview	interview	NOUN
issue-3013	164	3	session	session	NOUN
issue-3013	164	4	lasted	last	VERB
issue-3013	164	5	between	between	ADP
issue-3013	164	6	45	45	NUM
issue-3013	164	7	and	and	CCONJ
issue-3013	164	8	55	55	NUM
issue-3013	164	9	minutes	minute	NOUN
issue-3013	164	10	.	.	PUNCT
issue-3013	165	1	the	the	DET
issue-3013	165	2	interviews	interview	NOUN
issue-3013	165	3	covered	cover	VERB
issue-3013	165	4	biographical	biographical	ADJ
issue-3013	165	5	data	datum	NOUN
issue-3013	165	6	and	and	CCONJ
issue-3013	165	7	the	the	DET
issue-3013	165	8	workers	worker	NOUN
issue-3013	165	9	'	'	PART
issue-3013	165	10	perceptions	perception	NOUN
issue-3013	165	11	of	of	ADP
issue-3013	165	12	the	the	DET
issue-3013	165	13	state	state	NOUN
issue-3013	165	14	of	of	ADP
issue-3013	165	15	service	service	NOUN
issue-3013	165	16	delivery	delivery	NOUN
issue-3013	165	17	and	and	CCONJ
issue-3013	165	18	the	the	DET
issue-3013	165	19	informal	informal	ADJ
issue-3013	165	20	organisational	organisational	ADJ
issue-3013	165	21	cultures	culture	NOUN
issue-3013	165	22	prevailing	prevail	VERB
issue-3013	165	23	in	in	ADP
issue-3013	165	24	the	the	DET
issue-3013	165	25	local	local	ADJ
issue-3013	165	26	council	council	NOUN
issue-3013	165	27	.	.	PUNCT
issue-3013	166	1	all	all	DET
issue-3013	166	2	participants	participant	NOUN
issue-3013	166	3	gave	give	VERB
issue-3013	166	4	individual	individual	ADJ
issue-3013	166	5	consent	consent	NOUN
issue-3013	166	6	.	.	PUNCT
issue-3013	167	1	the	the	DET
issue-3013	167	2	interactive	interactive	ADJ
issue-3013	167	3	nature	nature	NOUN
issue-3013	167	4	of	of	ADP
issue-3013	167	5	the	the	DET
issue-3013	167	6	interviews	interview	NOUN
issue-3013	167	7	enabled	enable	VERB
issue-3013	167	8	in	in	ADP
issue-3013	167	9	-	-	PUNCT
issue-3013	167	10	depth	depth	NOUN
issue-3013	167	11	and	and	CCONJ
issue-3013	167	12	precise	precise	ADJ
issue-3013	167	13	examination	examination	NOUN
issue-3013	167	14	of	of	ADP
issue-3013	167	15	the	the	DET
issue-3013	167	16	issues	issue	NOUN
issue-3013	167	17	,	,	PUNCT
issue-3013	167	18	thereby	thereby	ADV
issue-3013	167	19	ensuring	ensure	VERB
issue-3013	167	20	a	a	DET
issue-3013	167	21	comprehensive	comprehensive	ADJ
issue-3013	167	22	investigation	investigation	NOUN
issue-3013	167	23	of	of	ADP
issue-3013	167	24	the	the	DET
issue-3013	167	25	influence	influence	NOUN
issue-3013	167	26	of	of	ADP
issue-3013	167	27	organisational	organisational	ADJ
issue-3013	167	28	culture	culture	NOUN
issue-3013	167	29	on	on	ADP
issue-3013	167	30	service	service	NOUN
issue-3013	167	31	delivery	delivery	NOUN
issue-3013	167	32	in	in	ADP
issue-3013	167	33	local	local	ADJ
issue-3013	167	34	authorities	authority	NOUN
issue-3013	167	35	.	.	PUNCT
issue-3013	168	1	furthermore	furthermore	ADV
issue-3013	168	2	,	,	PUNCT
issue-3013	168	3	dawadi	dawadi	VERB
issue-3013	168	4	et	et	PROPN
issue-3013	168	5	al	al	PROPN
issue-3013	168	6	.	.	PROPN
issue-3013	169	1	(	(	PUNCT
issue-3013	169	2	2021	2021	NUM
issue-3013	169	3	)	)	PUNCT
issue-3013	169	4	posit	posit	VERB
issue-3013	169	5	that	that	SCONJ
issue-3013	169	6	the	the	DET
issue-3013	169	7	utilisation	utilisation	NOUN
issue-3013	169	8	of	of	ADP
issue-3013	169	9	interviews	interview	NOUN
issue-3013	169	10	facilitates	facilitate	VERB
issue-3013	169	11	researchers	researcher	NOUN
issue-3013	169	12	in	in	ADP
issue-3013	169	13	the	the	DET
issue-3013	169	14	capture	capture	NOUN
issue-3013	169	15	of	of	ADP
issue-3013	169	16	behaviour	behaviour	NOUN
issue-3013	169	17	and	and	CCONJ
issue-3013	169	18	reaction	reaction	NOUN
issue-3013	169	19	depicted	depict	VERB
issue-3013	169	20	data	datum	NOUN
issue-3013	169	21	.	.	PUNCT
issue-3013	170	1	the	the	DET
issue-3013	170	2	solicited	solicited	ADJ
issue-3013	170	3	data	datum	NOUN
issue-3013	170	4	was	be	AUX
issue-3013	170	5	analysed	analyse	VERB
issue-3013	170	6	using	use	VERB
issue-3013	170	7	a	a	DET
issue-3013	170	8	thematic	thematic	ADJ
issue-3013	170	9	approach	approach	NOUN
issue-3013	170	10	.	.	PUNCT
issue-3013	171	1	themes	theme	NOUN
issue-3013	171	2	and	and	CCONJ
issue-3013	171	3	sub	sub	NOUN
issue-3013	171	4	-	-	NOUN
issue-3013	171	5	themes	theme	NOUN
issue-3013	171	6	were	be	AUX
issue-3013	171	7	identified	identify	VERB
issue-3013	171	8	and	and	CCONJ
issue-3013	171	9	developed	develop	VERB
issue-3013	171	10	during	during	ADP
issue-3013	171	11	the	the	DET
issue-3013	171	12	data	data	NOUN
issue-3013	171	13	collection	collection	NOUN
issue-3013	171	14	and	and	CCONJ
issue-3013	171	15	analysis	analysis	NOUN
issue-3013	171	16	stages	stage	NOUN
issue-3013	171	17	.	.	PUNCT
issue-3013	172	1	these	these	DET
issue-3013	172	2	themes	theme	NOUN
issue-3013	172	3	and	and	CCONJ
issue-3013	172	4	sub	sub	NOUN
issue-3013	172	5	-	-	NOUN
issue-3013	172	6	themes	theme	NOUN
issue-3013	172	7	were	be	AUX
issue-3013	172	8	then	then	ADV
issue-3013	172	9	described	describe	VERB
issue-3013	172	10	,	,	PUNCT
issue-3013	172	11	and	and	CCONJ
issue-3013	172	12	some	some	DET
issue-3013	172	13	verbatim	verbatim	ADJ
issue-3013	172	14	quotations	quotation	NOUN
issue-3013	172	15	made	make	VERB
issue-3013	172	16	by	by	ADP
issue-3013	172	17	the	the	DET
issue-3013	172	18	participants	participant	NOUN
issue-3013	172	19	were	be	AUX
issue-3013	172	20	recorded	record	VERB
issue-3013	172	21	and	and	CCONJ
issue-3013	172	22	coded	code	VERB
issue-3013	172	23	.	.	PUNCT
issue-3013	173	1	using	use	VERB
issue-3013	173	2	the	the	DET
issue-3013	173	3	thematic	thematic	ADJ
issue-3013	173	4	data	datum	NOUN
issue-3013	173	5	analysis	analysis	NOUN
issue-3013	173	6	technique	technique	NOUN
issue-3013	173	7	is	be	AUX
issue-3013	173	8	consistent	consistent	ADJ
issue-3013	173	9	with	with	ADP
issue-3013	173	10	previous	previous	ADJ
issue-3013	173	11	studies	study	NOUN
issue-3013	173	12	(	(	PUNCT
issue-3013	173	13	nyanga	nyanga	PROPN
issue-3013	173	14	&	&	CCONJ
issue-3013	173	15	zirima	zirima	PROPN
issue-3013	173	16	,	,	PUNCT
issue-3013	173	17	2020	2020	NUM
issue-3013	173	18	;	;	PUNCT
issue-3013	173	19	nyanga	nyanga	PROPN
issue-3013	173	20	et	et	PROPN
issue-3013	173	21	al	al	PROPN
issue-3013	173	22	.	.	PROPN
issue-3013	173	23	,	,	PUNCT
issue-3013	173	24	2021	2021	NUM
issue-3013	173	25	)	)	PUNCT
issue-3013	173	26	,	,	PUNCT
issue-3013	173	27	which	which	PRON
issue-3013	173	28	successfully	successfully	ADV
issue-3013	173	29	analysed	analyse	VERB
issue-3013	173	30	related	related	ADJ
issue-3013	173	31	studies	study	NOUN
issue-3013	173	32	using	use	VERB
issue-3013	173	33	this	this	DET
issue-3013	173	34	approach	approach	NOUN
issue-3013	173	35	.	.	PUNCT
issue-3013	174	1	thematic	thematic	ADJ
issue-3013	174	2	data	datum	NOUN
issue-3013	174	3	analysis	analysis	NOUN
issue-3013	174	4	was	be	AUX
issue-3013	174	5	favoured	favour	VERB
issue-3013	174	6	because	because	SCONJ
issue-3013	174	7	it	it	PRON
issue-3013	174	8	is	be	AUX
issue-3013	174	9	simple	simple	ADJ
issue-3013	174	10	and	and	CCONJ
issue-3013	174	11	easy	easy	ADJ
issue-3013	174	12	to	to	PART
issue-3013	174	13	interpret	interpret	VERB
issue-3013	174	14	and	and	CCONJ
issue-3013	174	15	comprehend	comprehend	VERB
issue-3013	174	16	.	.	PUNCT
issue-3013	175	1	furthermore	furthermore	ADV
issue-3013	175	2	,	,	PUNCT
issue-3013	175	3	this	this	DET
issue-3013	175	4	approach	approach	NOUN
issue-3013	175	5	was	be	AUX
issue-3013	175	6	chosen	choose	VERB
issue-3013	175	7	because	because	SCONJ
issue-3013	175	8	it	it	PRON
issue-3013	175	9	allows	allow	VERB
issue-3013	175	10	the	the	DET
issue-3013	175	11	researcher	researcher	NOUN
issue-3013	175	12	to	to	PART
issue-3013	175	13	organise	organise	VERB
issue-3013	175	14	and	and	CCONJ
issue-3013	175	15	interpret	interpret	VERB
issue-3013	175	16	data	datum	NOUN
issue-3013	175	17	systematically	systematically	ADV
issue-3013	175	18	and	and	CCONJ
issue-3013	175	19	efficiently	efficiently	ADV
issue-3013	175	20	.	.	PUNCT
issue-3013	176	1	in	in	ADP
issue-3013	176	2	line	line	NOUN
issue-3013	176	3	with	with	ADP
issue-3013	176	4	peel	peel	NOUN
issue-3013	176	5	's	's	PART
issue-3013	176	6	(	(	PUNCT
issue-3013	176	7	2020	2020	NUM
issue-3013	176	8	)	)	PUNCT
issue-3013	176	9	views	view	NOUN
issue-3013	176	10	,	,	PUNCT
issue-3013	176	11	the	the	DET
issue-3013	176	12	data	datum	NOUN
issue-3013	176	13	were	be	AUX
issue-3013	176	14	grouped	group	VERB
issue-3013	176	15	and	and	CCONJ
issue-3013	176	16	coded	code	VERB
issue-3013	176	17	according	accord	VERB
issue-3013	176	18	to	to	ADP
issue-3013	176	19	themes	theme	NOUN
issue-3013	176	20	and	and	CCONJ
issue-3013	176	21	sub	sub	NOUN
issue-3013	176	22	-	-	NOUN
issue-3013	176	23	themes	theme	NOUN
issue-3013	176	24	.	.	PUNCT
issue-3013	177	1	baltic	baltic	PROPN
issue-3013	177	2	journal	journal	PROPN
issue-3013	177	3	of	of	ADP
issue-3013	177	4	economic	economic	ADJ
issue-3013	177	5	studies	study	NOUN
issue-3013	177	6	47	47	NUM
issue-3013	177	7	vol	vol	NOUN
issue-3013	177	8	.	.	PUNCT
issue-3013	178	1	11	11	NUM
issue-3013	178	2	no	no	NOUN
issue-3013	178	3	.	.	NOUN
issue-3013	178	4	4	4	NUM
issue-3013	178	5	,	,	PUNCT
issue-3013	178	6	2025	2025	NUM
issue-3013	178	7	selected	select	VERB
issue-3013	178	8	verbatim	verbatim	ADJ
issue-3013	178	9	quotations	quotation	NOUN
issue-3013	178	10	from	from	ADP
issue-3013	178	11	participants	participant	NOUN
issue-3013	178	12	were	be	AUX
issue-3013	178	13	also	also	ADV
issue-3013	178	14	presented	present	VERB
issue-3013	178	15	.	.	PUNCT
issue-3013	179	1	the	the	DET
issue-3013	179	2	thematic	thematic	ADJ
issue-3013	179	3	data	datum	NOUN
issue-3013	179	4	analysis	analysis	NOUN
issue-3013	179	5	approach	approach	NOUN
issue-3013	179	6	also	also	ADV
issue-3013	179	7	allowed	allow	VERB
issue-3013	179	8	the	the	DET
issue-3013	179	9	researchers	researcher	NOUN
issue-3013	179	10	to	to	PART
issue-3013	179	11	adapt	adapt	VERB
issue-3013	179	12	the	the	DET
issue-3013	179	13	themes	theme	NOUN
issue-3013	179	14	and	and	CCONJ
issue-3013	179	15	sub	sub	NOUN
issue-3013	179	16	-	-	NOUN
issue-3013	179	17	themes	theme	NOUN
issue-3013	179	18	as	as	SCONJ
issue-3013	179	19	new	new	ADJ
issue-3013	179	20	ones	one	NOUN
issue-3013	179	21	emerged	emerge	VERB
issue-3013	179	22	.	.	PUNCT
issue-3013	180	1	7	7	X
issue-3013	180	2	.	.	X
issue-3013	180	3	results	result	NOUN
issue-3013	180	4	and	and	CCONJ
issue-3013	180	5	discussion	discussion	NOUN
issue-3013	180	6	7.1	7.1	NUM
issue-3013	180	7	impact	impact	NOUN
issue-3013	180	8	of	of	ADP
issue-3013	180	9	informal	informal	ADJ
issue-3013	180	10	organisational	organisational	ADJ
issue-3013	180	11	culture	culture	NOUN
issue-3013	180	12	on	on	ADP
issue-3013	180	13	service	service	NOUN
issue-3013	180	14	delivery	delivery	NOUN
issue-3013	180	15	participants	participant	NOUN
issue-3013	180	16	noted	note	VERB
issue-3013	180	17	that	that	SCONJ
issue-3013	180	18	informal	informal	ADJ
issue-3013	180	19	interactions	interaction	NOUN
issue-3013	180	20	among	among	ADP
issue-3013	180	21	employees	employee	NOUN
issue-3013	180	22	fostered	foster	VERB
issue-3013	180	23	a	a	DET
issue-3013	180	24	sense	sense	NOUN
issue-3013	180	25	of	of	ADP
issue-3013	180	26	camaraderie	camaraderie	NOUN
issue-3013	180	27	and	and	CCONJ
issue-3013	180	28	teamwork	teamwork	NOUN
issue-3013	180	29	.	.	PUNCT
issue-3013	181	1	one	one	NUM
issue-3013	181	2	participant	participant	NOUN
issue-3013	181	3	stated	state	VERB
issue-3013	181	4	:	:	PUNCT
issue-3013	181	5	"	"	PUNCT
issue-3013	181	6	when	when	SCONJ
issue-3013	181	7	we	we	PRON
issue-3013	181	8	work	work	VERB
issue-3013	181	9	together	together	ADV
issue-3013	181	10	informally	informally	ADV
issue-3013	181	11	,	,	PUNCT
issue-3013	181	12	it	it	PRON
issue-3013	181	13	feels	feel	VERB
issue-3013	181	14	like	like	SCONJ
issue-3013	181	15	we	we	PRON
issue-3013	181	16	are	be	AUX
issue-3013	181	17	a	a	DET
issue-3013	181	18	family	family	NOUN
issue-3013	181	19	,	,	PUNCT
issue-3013	181	20	and	and	CCONJ
issue-3013	181	21	this	this	PRON
issue-3013	181	22	helps	help	VERB
issue-3013	181	23	us	we	PRON
issue-3013	181	24	serve	serve	VERB
issue-3013	181	25	the	the	DET
issue-3013	181	26	community	community	NOUN
issue-3013	181	27	better	well	ADV
issue-3013	181	28	.	.	PUNCT
issue-3013	181	29	"	"	PUNCT
issue-3013	182	1	participant	participant	NOUN
issue-3013	182	2	3	3	NUM
issue-3013	182	3	also	also	ADV
issue-3013	182	4	remarked	remark	VERB
issue-3013	182	5	the	the	DET
issue-3013	182	6	following	following	NOUN
issue-3013	182	7	:	:	PUNCT
issue-3013	182	8	"	"	PUNCT
issue-3013	182	9	informal	informal	ADJ
issue-3013	182	10	culture	culture	NOUN
issue-3013	182	11	fosters	foster	VERB
issue-3013	182	12	the	the	DET
issue-3013	182	13	spirit	spirit	NOUN
issue-3013	182	14	of	of	ADP
issue-3013	182	15	team	team	NOUN
issue-3013	182	16	work	work	VERB
issue-3013	182	17	among	among	ADP
issue-3013	182	18	members	member	NOUN
issue-3013	182	19	of	of	ADP
issue-3013	182	20	staff	staff	NOUN
issue-3013	182	21	.	.	PUNCT
issue-3013	183	1	interactions	interaction	NOUN
issue-3013	183	2	outside	outside	ADP
issue-3013	183	3	the	the	DET
issue-3013	183	4	organisation	organisation	NOUN
issue-3013	183	5	make	make	VERB
issue-3013	183	6	workers	worker	NOUN
issue-3013	183	7	resolve	resolve	VERB
issue-3013	183	8	some	some	DET
issue-3013	183	9	workrelated	workrelate	VERB
issue-3013	183	10	conflicts	conflict	NOUN
issue-3013	183	11	among	among	ADP
issue-3013	183	12	themselves	themselves	PRON
issue-3013	183	13	and	and	CCONJ
issue-3013	183	14	between	between	ADP
issue-3013	183	15	them	they	PRON
issue-3013	183	16	and	and	CCONJ
issue-3013	183	17	management	management	NOUN
issue-3013	183	18	.	.	PUNCT
issue-3013	183	19	"	"	PUNCT
issue-3013	184	1	the	the	DET
issue-3013	184	2	study	study	NOUN
issue-3013	184	3	's	's	PART
issue-3013	184	4	findings	finding	NOUN
issue-3013	184	5	revealed	reveal	VERB
issue-3013	184	6	that	that	SCONJ
issue-3013	184	7	teamwork	teamwork	NOUN
issue-3013	184	8	and	and	CCONJ
issue-3013	184	9	collaboration	collaboration	NOUN
issue-3013	184	10	highlight	highlight	VERB
issue-3013	184	11	the	the	DET
issue-3013	184	12	importance	importance	NOUN
issue-3013	184	13	of	of	ADP
issue-3013	184	14	social	social	ADJ
issue-3013	184	15	bonds	bond	NOUN
issue-3013	184	16	among	among	ADP
issue-3013	184	17	employees	employee	NOUN
issue-3013	184	18	.	.	PUNCT
issue-3013	185	1	when	when	SCONJ
issue-3013	185	2	staff	staff	NOUN
issue-3013	185	3	feel	feel	VERB
issue-3013	185	4	connected	connected	ADJ
issue-3013	185	5	and	and	CCONJ
issue-3013	185	6	supported	support	VERB
issue-3013	185	7	,	,	PUNCT
issue-3013	185	8	they	they	PRON
issue-3013	185	9	are	be	AUX
issue-3013	185	10	more	more	ADV
issue-3013	185	11	likely	likely	ADJ
issue-3013	185	12	to	to	PART
issue-3013	185	13	engage	engage	VERB
issue-3013	185	14	in	in	ADP
issue-3013	185	15	co	co	ADJ
issue-3013	185	16	-	-	ADJ
issue-3013	185	17	operative	operative	ADJ
issue-3013	185	18	behaviours	behaviour	NOUN
issue-3013	185	19	that	that	PRON
issue-3013	185	20	improve	improve	VERB
issue-3013	185	21	service	service	NOUN
issue-3013	185	22	delivery	delivery	NOUN
issue-3013	185	23	.	.	PUNCT
issue-3013	186	1	these	these	DET
issue-3013	186	2	findings	finding	NOUN
issue-3013	186	3	align	align	VERB
issue-3013	186	4	with	with	ADP
issue-3013	186	5	those	those	PRON
issue-3013	186	6	of	of	ADP
issue-3013	186	7	sukmawati	sukmawati	PROPN
issue-3013	186	8	et	et	PROPN
issue-3013	186	9	al	al	PROPN
issue-3013	186	10	.	.	PROPN
issue-3013	187	1	(	(	PUNCT
issue-3013	187	2	2024	2024	NUM
issue-3013	187	3	)	)	PUNCT
issue-3013	187	4	and	and	CCONJ
issue-3013	187	5	bourgault	bourgault	NOUN
issue-3013	187	6	&	&	CCONJ
issue-3013	187	7	gorforth	gorforth	NOUN
issue-3013	187	8	(	(	PUNCT
issue-3013	187	9	2021	2021	NUM
issue-3013	187	10	)	)	PUNCT
issue-3013	187	11	,	,	PUNCT
issue-3013	187	12	who	who	PRON
issue-3013	187	13	suggest	suggest	VERB
issue-3013	187	14	that	that	SCONJ
issue-3013	187	15	strong	strong	ADJ
issue-3013	187	16	interpersonal	interpersonal	ADJ
issue-3013	187	17	relationships	relationship	NOUN
issue-3013	187	18	within	within	ADP
issue-3013	187	19	organisations	organisation	NOUN
issue-3013	187	20	can	can	AUX
issue-3013	187	21	lead	lead	VERB
issue-3013	187	22	to	to	ADP
issue-3013	187	23	improved	improved	ADJ
issue-3013	187	24	performance	performance	NOUN
issue-3013	187	25	and	and	CCONJ
issue-3013	187	26	job	job	NOUN
issue-3013	187	27	satisfaction	satisfaction	NOUN
issue-3013	187	28	.	.	PUNCT
issue-3013	188	1	this	this	DET
issue-3013	188	2	sense	sense	NOUN
issue-3013	188	3	of	of	ADP
issue-3013	188	4	camaraderie	camaraderie	NOUN
issue-3013	188	5	can	can	AUX
issue-3013	188	6	foster	foster	VERB
issue-3013	188	7	a	a	DET
issue-3013	188	8	more	more	ADV
issue-3013	188	9	cohesive	cohesive	ADJ
issue-3013	188	10	work	work	NOUN
issue-3013	188	11	environment	environment	NOUN
issue-3013	188	12	,	,	PUNCT
issue-3013	188	13	encouraging	encourage	VERB
issue-3013	188	14	individuals	individual	NOUN
issue-3013	188	15	to	to	PART
issue-3013	188	16	support	support	VERB
issue-3013	188	17	each	each	DET
issue-3013	188	18	other	other	ADJ
issue-3013	188	19	and	and	CCONJ
issue-3013	188	20	ultimately	ultimately	ADV
issue-3013	188	21	improving	improve	VERB
issue-3013	188	22	the	the	DET
issue-3013	188	23	quality	quality	NOUN
issue-3013	188	24	of	of	ADP
issue-3013	188	25	service	service	NOUN
issue-3013	188	26	provided	provide	VERB
issue-3013	188	27	to	to	ADP
issue-3013	188	28	the	the	DET
issue-3013	188	29	community	community	NOUN
issue-3013	188	30	.	.	PUNCT
issue-3013	189	1	participants	participant	NOUN
issue-3013	189	2	also	also	ADV
issue-3013	189	3	indicated	indicate	VERB
issue-3013	189	4	that	that	SCONJ
issue-3013	189	5	informal	informal	ADJ
issue-3013	189	6	culture	culture	NOUN
issue-3013	189	7	facilitate	facilitate	VERB
issue-3013	189	8	open	open	ADJ
issue-3013	189	9	communication	communication	NOUN
issue-3013	189	10	channels	channel	NOUN
issue-3013	189	11	,	,	PUNCT
issue-3013	189	12	allowing	allow	VERB
issue-3013	189	13	for	for	ADP
issue-3013	189	14	quicker	quick	ADJ
issue-3013	189	15	problem	problem	NOUN
issue-3013	189	16	-	-	PUNCT
issue-3013	189	17	solving	solving	NOUN
issue-3013	189	18	.	.	PUNCT
issue-3013	190	1	a	a	DET
issue-3013	190	2	participant	participant	NOUN
issue-3013	190	3	expressed	express	VERB
issue-3013	190	4	:	:	PUNCT
issue-3013	190	5	"	"	PUNCT
issue-3013	190	6	in	in	ADP
issue-3013	190	7	our	our	PRON
issue-3013	190	8	informal	informal	ADJ
issue-3013	190	9	meetings	meeting	NOUN
issue-3013	190	10	,	,	PUNCT
issue-3013	190	11	we	we	PRON
issue-3013	190	12	can	can	AUX
issue-3013	190	13	speak	speak	VERB
issue-3013	190	14	freely	freely	ADV
issue-3013	190	15	,	,	PUNCT
issue-3013	190	16	and	and	CCONJ
issue-3013	190	17	this	this	PRON
issue-3013	190	18	leads	lead	VERB
issue-3013	190	19	to	to	ADP
issue-3013	190	20	faster	fast	ADJ
issue-3013	190	21	decisions	decision	NOUN
issue-3013	190	22	that	that	PRON
issue-3013	190	23	benefit	benefit	VERB
issue-3013	190	24	our	our	PRON
issue-3013	190	25	service	service	NOUN
issue-3013	190	26	delivery	delivery	NOUN
issue-3013	190	27	.	.	PUNCT
issue-3013	190	28	"	"	PUNCT
issue-3013	191	1	participants	participant	NOUN
issue-3013	191	2	also	also	ADV
issue-3013	191	3	indicated	indicate	VERB
issue-3013	191	4	that	that	SCONJ
issue-3013	191	5	informal	informal	ADJ
issue-3013	191	6	culture	culture	NOUN
issue-3013	191	7	facilitate	facilitate	VERB
issue-3013	191	8	open	open	ADJ
issue-3013	191	9	communication	communication	NOUN
issue-3013	191	10	channels	channel	NOUN
issue-3013	191	11	,	,	PUNCT
issue-3013	191	12	allowing	allow	VERB
issue-3013	191	13	for	for	ADP
issue-3013	191	14	quicker	quick	ADJ
issue-3013	191	15	problem	problem	NOUN
issue-3013	191	16	-	-	PUNCT
issue-3013	191	17	solving	solving	NOUN
issue-3013	191	18	.	.	PUNCT
issue-3013	192	1	another	another	DET
issue-3013	192	2	participant	participant	NOUN
issue-3013	192	3	reiterated	reiterate	VERB
issue-3013	192	4	:	:	PUNCT
issue-3013	192	5	"	"	PUNCT
issue-3013	192	6	in	in	ADP
issue-3013	192	7	our	our	PRON
issue-3013	192	8	informal	informal	ADJ
issue-3013	192	9	meetings	meeting	NOUN
issue-3013	192	10	,	,	PUNCT
issue-3013	192	11	we	we	PRON
issue-3013	192	12	can	can	AUX
issue-3013	192	13	speak	speak	VERB
issue-3013	192	14	freely	freely	ADV
issue-3013	192	15	,	,	PUNCT
issue-3013	192	16	and	and	CCONJ
issue-3013	192	17	this	this	PRON
issue-3013	192	18	leads	lead	VERB
issue-3013	192	19	to	to	ADP
issue-3013	192	20	faster	fast	ADJ
issue-3013	192	21	decisions	decision	NOUN
issue-3013	192	22	that	that	PRON
issue-3013	192	23	benefit	benefit	VERB
issue-3013	192	24	our	our	PRON
issue-3013	192	25	service	service	NOUN
issue-3013	192	26	delivery	delivery	NOUN
issue-3013	192	27	.	.	PUNCT
issue-3013	193	1	our	our	PRON
issue-3013	193	2	managers	manager	NOUN
issue-3013	193	3	are	be	AUX
issue-3013	193	4	people	people	NOUN
issue-3013	193	5	we	we	PRON
issue-3013	193	6	can	can	AUX
issue-3013	193	7	talk	talk	VERB
issue-3013	193	8	to	to	ADP
issue-3013	193	9	;	;	PUNCT
issue-3013	193	10	they	they	PRON
issue-3013	193	11	are	be	AUX
issue-3013	193	12	approachable	approachable	ADJ
issue-3013	193	13	whether	whether	SCONJ
issue-3013	193	14	work	work	NOUN
issue-3013	193	15	or	or	CCONJ
issue-3013	193	16	personal	personal	ADJ
issue-3013	193	17	problems	problem	NOUN
issue-3013	193	18	.	.	PUNCT
issue-3013	194	1	our	our	PRON
issue-3013	194	2	management	management	NOUN
issue-3013	194	3	also	also	ADV
issue-3013	194	4	involve	involve	VERB
issue-3013	194	5	us	we	PRON
issue-3013	194	6	when	when	SCONJ
issue-3013	194	7	making	make	VERB
issue-3013	194	8	decisions	decision	NOUN
issue-3013	194	9	that	that	PRON
issue-3013	194	10	concerns	concern	VERB
issue-3013	194	11	us	we	PRON
issue-3013	194	12	for	for	ADP
issue-3013	194	13	example	example	NOUN
issue-3013	194	14	,	,	PUNCT
issue-3013	194	15	salaries	salary	NOUN
issue-3013	194	16	and	and	CCONJ
issue-3013	194	17	benefits	benefit	NOUN
issue-3013	194	18	.	.	PUNCT
issue-3013	194	19	"	"	PUNCT
issue-3013	195	1	the	the	DET
issue-3013	195	2	study	study	NOUN
issue-3013	195	3	also	also	ADV
issue-3013	195	4	found	find	VERB
issue-3013	195	5	that	that	SCONJ
issue-3013	195	6	improved	improve	VERB
issue-3013	195	7	communication	communication	NOUN
issue-3013	195	8	highlights	highlight	NOUN
issue-3013	195	9	the	the	DET
issue-3013	195	10	importance	importance	NOUN
issue-3013	195	11	of	of	ADP
issue-3013	195	12	informal	informal	ADJ
issue-3013	195	13	settings	setting	NOUN
issue-3013	195	14	in	in	ADP
issue-3013	195	15	encouraging	encourage	VERB
issue-3013	195	16	dialogue	dialogue	NOUN
issue-3013	195	17	.	.	PUNCT
issue-3013	196	1	such	such	ADJ
issue-3013	196	2	settings	setting	NOUN
issue-3013	196	3	,	,	PUNCT
issue-3013	196	4	such	such	ADJ
issue-3013	196	5	as	as	ADP
issue-3013	196	6	casual	casual	ADJ
issue-3013	196	7	meetups	meetup	NOUN
issue-3013	196	8	or	or	CCONJ
issue-3013	196	9	social	social	ADJ
issue-3013	196	10	gatherings	gathering	NOUN
issue-3013	196	11	,	,	PUNCT
issue-3013	196	12	often	often	ADV
issue-3013	196	13	create	create	VERB
issue-3013	196	14	a	a	DET
issue-3013	196	15	relaxed	relaxed	ADJ
issue-3013	196	16	atmosphere	atmosphere	NOUN
issue-3013	196	17	.	.	PUNCT
issue-3013	197	1	this	this	PRON
issue-3013	197	2	encourages	encourage	VERB
issue-3013	197	3	participants	participant	NOUN
issue-3013	197	4	to	to	PART
issue-3013	197	5	express	express	VERB
issue-3013	197	6	their	their	PRON
issue-3013	197	7	thoughts	thought	NOUN
issue-3013	197	8	and	and	CCONJ
issue-3013	197	9	feelings	feeling	NOUN
issue-3013	197	10	more	more	ADV
issue-3013	197	11	freely	freely	ADV
issue-3013	197	12	,	,	PUNCT
issue-3013	197	13	resulting	result	VERB
issue-3013	197	14	in	in	ADP
issue-3013	197	15	more	more	ADV
issue-3013	197	16	authentic	authentic	ADJ
issue-3013	197	17	and	and	CCONJ
issue-3013	197	18	candid	candid	ADJ
issue-3013	197	19	conversations	conversation	NOUN
issue-3013	197	20	.	.	PUNCT
issue-3013	198	1	the	the	DET
issue-3013	198	2	results	result	NOUN
issue-3013	198	3	of	of	ADP
issue-3013	198	4	this	this	DET
issue-3013	198	5	study	study	NOUN
issue-3013	198	6	align	align	VERB
issue-3013	198	7	with	with	ADP
issue-3013	198	8	the	the	DET
issue-3013	198	9	findings	finding	NOUN
issue-3013	198	10	of	of	ADP
issue-3013	198	11	rossignoli	rossignoli	PROPN
issue-3013	198	12	et	et	PROPN
issue-3013	198	13	al	al	PROPN
issue-3013	198	14	.	.	PROPN
issue-3013	199	1	(	(	PUNCT
issue-3013	199	2	2024	2024	NUM
issue-3013	199	3	)	)	PUNCT
issue-3013	199	4	and	and	CCONJ
issue-3013	199	5	kahura	kahura	X
issue-3013	199	6	(	(	PUNCT
issue-3013	199	7	2023	2023	NUM
issue-3013	199	8	)	)	PUNCT
issue-3013	199	9	,	,	PUNCT
issue-3013	199	10	who	who	PRON
issue-3013	199	11	discovered	discover	VERB
issue-3013	199	12	that	that	SCONJ
issue-3013	199	13	informal	informal	ADJ
issue-3013	199	14	meetings	meeting	NOUN
issue-3013	199	15	facilitate	facilitate	VERB
issue-3013	199	16	a	a	DET
issue-3013	199	17	more	more	ADV
issue-3013	199	18	relaxed	relaxed	ADJ
issue-3013	199	19	exchange	exchange	NOUN
issue-3013	199	20	of	of	ADP
issue-3013	199	21	ideas	idea	NOUN
issue-3013	199	22	,	,	PUNCT
issue-3013	199	23	leading	lead	VERB
issue-3013	199	24	to	to	ADP
issue-3013	199	25	innovative	innovative	ADJ
issue-3013	199	26	solutions	solution	NOUN
issue-3013	199	27	and	and	CCONJ
issue-3013	199	28	quicker	quick	ADJ
issue-3013	199	29	decision	decision	NOUN
issue-3013	199	30	-	-	PUNCT
issue-3013	199	31	making	make	VERB
issue-3013	199	32	processes	process	NOUN
issue-3013	199	33	.	.	PUNCT
issue-3013	200	1	this	this	PRON
issue-3013	200	2	is	be	AUX
issue-3013	200	3	particularly	particularly	ADV
issue-3013	200	4	important	important	ADJ
issue-3013	200	5	in	in	ADP
issue-3013	200	6	local	local	ADJ
issue-3013	200	7	authorities	authority	NOUN
issue-3013	200	8	,	,	PUNCT
issue-3013	200	9	where	where	SCONJ
issue-3013	200	10	responsiveness	responsiveness	NOUN
issue-3013	200	11	to	to	ADP
issue-3013	200	12	community	community	NOUN
issue-3013	200	13	needs	need	NOUN
issue-3013	200	14	is	be	AUX
issue-3013	200	15	paramount	paramount	ADJ
issue-3013	200	16	.	.	PUNCT
issue-3013	201	1	open	open	ADJ
issue-3013	201	2	communication	communication	NOUN
issue-3013	201	3	can	can	AUX
issue-3013	201	4	break	break	VERB
issue-3013	201	5	down	down	ADP
issue-3013	201	6	hierarchical	hierarchical	ADJ
issue-3013	201	7	barriers	barrier	NOUN
issue-3013	201	8	,	,	PUNCT
issue-3013	201	9	enabling	enable	VERB
issue-3013	201	10	all	all	DET
issue-3013	201	11	employees	employee	NOUN
issue-3013	201	12	to	to	PART
issue-3013	201	13	contribute	contribute	VERB
issue-3013	201	14	to	to	ADP
issue-3013	201	15	discussions	discussion	NOUN
issue-3013	201	16	about	about	ADP
issue-3013	201	17	service	service	NOUN
issue-3013	201	18	improvements	improvement	NOUN
issue-3013	201	19	(	(	PUNCT
issue-3013	201	20	jones	jones	PROPN
issue-3013	201	21	et	et	PROPN
issue-3013	201	22	al	al	PROPN
issue-3013	201	23	.	.	PROPN
issue-3013	201	24	,	,	PUNCT
issue-3013	201	25	2021	2021	NUM
issue-3013	201	26	)	)	PUNCT
issue-3013	201	27	.	.	PUNCT
issue-3013	202	1	the	the	DET
issue-3013	202	2	results	result	NOUN
issue-3013	202	3	found	find	VERB
issue-3013	202	4	that	that	SCONJ
issue-3013	202	5	a	a	DET
issue-3013	202	6	positive	positive	ADJ
issue-3013	202	7	informal	informal	ADJ
issue-3013	202	8	culture	culture	NOUN
issue-3013	202	9	significantly	significantly	ADV
issue-3013	202	10	boosted	boost	VERB
issue-3013	202	11	employee	employee	NOUN
issue-3013	202	12	morale	morale	NOUN
issue-3013	202	13	and	and	CCONJ
issue-3013	202	14	motivation	motivation	NOUN
issue-3013	202	15	.	.	PUNCT
issue-3013	203	1	one	one	NUM
issue-3013	203	2	participant	participant	NOUN
issue-3013	203	3	expressed	express	VERB
issue-3013	203	4	:	:	PUNCT
issue-3013	203	5	"	"	PUNCT
issue-3013	203	6	when	when	SCONJ
issue-3013	203	7	the	the	DET
issue-3013	203	8	atmosphere	atmosphere	NOUN
issue-3013	203	9	is	be	AUX
issue-3013	203	10	friendly	friendly	ADJ
issue-3013	203	11	and	and	CCONJ
issue-3013	203	12	supportive	supportive	ADJ
issue-3013	203	13	,	,	PUNCT
issue-3013	203	14	i	i	PRON
issue-3013	203	15	feel	feel	VERB
issue-3013	203	16	motivated	motivated	ADJ
issue-3013	203	17	to	to	PART
issue-3013	203	18	go	go	VERB
issue-3013	203	19	the	the	DET
issue-3013	203	20	extra	extra	ADJ
issue-3013	203	21	mile	mile	NOUN
issue-3013	203	22	for	for	ADP
issue-3013	203	23	our	our	PRON
issue-3013	203	24	clients	client	NOUN
issue-3013	203	25	.	.	PUNCT
issue-3013	204	1	we	we	PRON
issue-3013	204	2	are	be	AUX
issue-3013	204	3	encouraged	encouraged	ADJ
issue-3013	204	4	to	to	PART
issue-3013	204	5	work	work	VERB
issue-3013	204	6	as	as	ADP
issue-3013	204	7	a	a	DET
issue-3013	204	8	team	team	NOUN
issue-3013	204	9	.	.	PUNCT
issue-3013	205	1	this	this	PRON
issue-3013	205	2	helps	help	VERB
issue-3013	205	3	in	in	ADP
issue-3013	205	4	case	case	NOUN
issue-3013	205	5	one	one	NUM
issue-3013	205	6	of	of	ADP
issue-3013	205	7	us	we	PRON
issue-3013	205	8	fails	fail	VERB
issue-3013	205	9	to	to	PART
issue-3013	205	10	come	come	VERB
issue-3013	205	11	to	to	PART
issue-3013	205	12	work	work	NOUN
issue-3013	205	13	it	it	PRON
issue-3013	205	14	means	mean	VERB
issue-3013	205	15	works	work	NOUN
issue-3013	205	16	will	will	AUX
issue-3013	205	17	still	still	ADV
issue-3013	205	18	continue	continue	VERB
issue-3013	205	19	.	.	PUNCT
issue-3013	206	1	it	it	PRON
issue-3013	206	2	also	also	ADV
issue-3013	206	3	helps	help	VERB
issue-3013	206	4	us	we	PRON
issue-3013	206	5	to	to	PART
issue-3013	206	6	finish	finish	VERB
issue-3013	206	7	our	our	PRON
issue-3013	206	8	tasks	task	NOUN
issue-3013	206	9	as	as	ADP
issue-3013	206	10	per	per	ADP
issue-3013	206	11	schedule	schedule	NOUN
issue-3013	206	12	.	.	PUNCT
issue-3013	207	1	for	for	ADP
issue-3013	207	2	general	general	ADJ
issue-3013	207	3	workers	worker	NOUN
issue-3013	207	4	like	like	ADP
issue-3013	207	5	refuse	refuse	VERB
issue-3013	207	6	collectors	collector	NOUN
issue-3013	207	7	,	,	PUNCT
issue-3013	207	8	health	health	NOUN
issue-3013	207	9	personnel	personnel	NOUN
issue-3013	207	10	and	and	CCONJ
issue-3013	207	11	engineering	engineering	NOUN
issue-3013	207	12	workers	worker	NOUN
issue-3013	207	13	,	,	PUNCT
issue-3013	207	14	team	team	NOUN
issue-3013	207	15	work	work	NOUN
issue-3013	207	16	is	be	AUX
issue-3013	207	17	just	just	ADV
issue-3013	207	18	essential	essential	ADJ
issue-3013	207	19	when	when	SCONJ
issue-3013	207	20	working	work	VERB
issue-3013	207	21	on	on	ADP
issue-3013	207	22	our	our	PRON
issue-3013	207	23	different	different	ADJ
issue-3013	207	24	projects	project	NOUN
issue-3013	207	25	.	.	PUNCT
issue-3013	207	26	"	"	PUNCT
issue-3013	208	1	the	the	DET
issue-3013	208	2	study	study	NOUN
issue-3013	208	3	also	also	ADV
issue-3013	208	4	found	find	VERB
issue-3013	208	5	that	that	SCONJ
issue-3013	208	6	informal	informal	ADJ
issue-3013	208	7	culture	culture	NOUN
issue-3013	208	8	had	have	VERB
issue-3013	208	9	a	a	DET
issue-3013	208	10	positive	positive	ADJ
issue-3013	208	11	impact	impact	NOUN
issue-3013	208	12	on	on	ADP
issue-3013	208	13	employee	employee	NOUN
issue-3013	208	14	morale	morale	NOUN
issue-3013	208	15	within	within	ADP
issue-3013	208	16	a	a	DET
issue-3013	208	17	local	local	ADJ
issue-3013	208	18	authority	authority	NOUN
issue-3013	208	19	.	.	PUNCT
issue-3013	209	1	high	high	ADJ
issue-3013	209	2	morale	morale	NOUN
issue-3013	209	3	often	often	ADV
issue-3013	209	4	translates	translate	VERB
issue-3013	209	5	into	into	ADP
issue-3013	209	6	higher	high	ADJ
issue-3013	209	7	productivity	productivity	NOUN
issue-3013	209	8	and	and	CCONJ
issue-3013	209	9	better	well	ADJ
issue-3013	209	10	service	service	NOUN
issue-3013	209	11	delivery	delivery	NOUN
issue-3013	209	12	.	.	PUNCT
issue-3013	210	1	these	these	DET
issue-3013	210	2	results	result	NOUN
issue-3013	210	3	align	align	VERB
issue-3013	210	4	with	with	ADP
issue-3013	210	5	those	those	PRON
issue-3013	210	6	of	of	ADP
issue-3013	210	7	kwarteng	kwarteng	PROPN
issue-3013	210	8	et	et	PROPN
issue-3013	210	9	al	al	PROPN
issue-3013	210	10	.	.	PROPN
issue-3013	211	1	(	(	PUNCT
issue-3013	211	2	2024	2024	NUM
issue-3013	211	3	)	)	PUNCT
issue-3013	211	4	,	,	PUNCT
issue-3013	211	5	who	who	PRON
issue-3013	211	6	argued	argue	VERB
issue-3013	211	7	that	that	SCONJ
issue-3013	211	8	employees	employee	NOUN
issue-3013	211	9	are	be	AUX
issue-3013	211	10	more	more	ADV
issue-3013	211	11	likely	likely	ADJ
issue-3013	211	12	to	to	PART
issue-3013	211	13	go	go	VERB
issue-3013	211	14	above	above	ADV
issue-3013	211	15	and	and	CCONJ
issue-3013	211	16	beyond	beyond	ADP
issue-3013	211	17	in	in	ADP
issue-3013	211	18	their	their	PRON
issue-3013	211	19	roles	role	NOUN
issue-3013	211	20	when	when	SCONJ
issue-3013	211	21	they	they	PRON
issue-3013	211	22	feel	feel	VERB
issue-3013	211	23	valued	value	VERB
issue-3013	211	24	and	and	CCONJ
issue-3013	211	25	motivated	motivated	ADJ
issue-3013	211	26	.	.	PUNCT
issue-3013	212	1	these	these	DET
issue-3013	212	2	results	result	NOUN
issue-3013	212	3	suggest	suggest	VERB
issue-3013	212	4	that	that	SCONJ
issue-3013	212	5	local	local	ADJ
issue-3013	212	6	authorities	authority	NOUN
issue-3013	212	7	should	should	AUX
issue-3013	212	8	actively	actively	ADV
issue-3013	212	9	foster	foster	VERB
issue-3013	212	10	positive	positive	ADJ
issue-3013	212	11	informal	informal	ADJ
issue-3013	212	12	cultures	culture	NOUN
issue-3013	212	13	to	to	PART
issue-3013	212	14	enhance	enhance	VERB
issue-3013	212	15	overall	overall	ADJ
issue-3013	212	16	employee	employee	NOUN
issue-3013	212	17	engagement	engagement	NOUN
issue-3013	212	18	and	and	CCONJ
issue-3013	212	19	satisfaction	satisfaction	NOUN
issue-3013	212	20	.	.	PUNCT
issue-3013	213	1	further	further	ADJ
issue-3013	213	2	research	research	NOUN
issue-3013	213	3	by	by	ADP
issue-3013	213	4	nguyen	nguyen	PROPN
issue-3013	213	5	&	&	CCONJ
issue-3013	213	6	ha	ha	INTJ
issue-3013	213	7	(	(	PUNCT
issue-3013	213	8	2023	2023	NUM
issue-3013	213	9	)	)	PUNCT
issue-3013	213	10	,	,	PUNCT
issue-3013	213	11	bella	bella	X
issue-3013	213	12	(	(	PUNCT
issue-3013	213	13	2023	2023	NUM
issue-3013	213	14	)	)	PUNCT
issue-3013	213	15	and	and	CCONJ
issue-3013	213	16	radu	radu	VERB
issue-3013	213	17	(	(	PUNCT
issue-3013	213	18	2023	2023	NUM
issue-3013	213	19	)	)	PUNCT
issue-3013	213	20	has	have	AUX
issue-3013	213	21	shown	show	VERB
issue-3013	213	22	that	that	SCONJ
issue-3013	213	23	positive	positive	ADJ
issue-3013	213	24	informal	informal	ADJ
issue-3013	213	25	interactions	interaction	NOUN
issue-3013	213	26	among	among	ADP
issue-3013	213	27	employees	employee	NOUN
issue-3013	213	28	can	can	AUX
issue-3013	213	29	significantly	significantly	ADV
issue-3013	213	30	boost	boost	VERB
issue-3013	213	31	morale	morale	NOUN
issue-3013	213	32	and	and	CCONJ
issue-3013	213	33	job	job	NOUN
issue-3013	213	34	satisfaction	satisfaction	NOUN
issue-3013	213	35	,	,	PUNCT
issue-3013	213	36	making	make	VERB
issue-3013	213	37	them	they	PRON
issue-3013	213	38	more	more	ADV
issue-3013	213	39	likely	likely	ADJ
issue-3013	213	40	to	to	PART
issue-3013	213	41	go	go	VERB
issue-3013	213	42	the	the	DET
issue-3013	213	43	extra	extra	ADJ
issue-3013	213	44	mile	mile	NOUN
issue-3013	213	45	in	in	ADP
issue-3013	213	46	their	their	PRON
issue-3013	213	47	roles	role	NOUN
issue-3013	213	48	.	.	PUNCT
issue-3013	214	1	conversely	conversely	ADV
issue-3013	214	2	,	,	PUNCT
issue-3013	214	3	the	the	DET
issue-3013	214	4	participants	participant	NOUN
issue-3013	214	5	highlighted	highlight	VERB
issue-3013	214	6	the	the	DET
issue-3013	214	7	challenges	challenge	NOUN
issue-3013	214	8	posed	pose	VERB
issue-3013	214	9	by	by	ADP
issue-3013	214	10	negative	negative	ADJ
issue-3013	214	11	informal	informal	ADJ
issue-3013	214	12	practices	practice	NOUN
issue-3013	214	13	such	such	ADJ
issue-3013	214	14	as	as	ADP
issue-3013	214	15	cliques	clique	NOUN
issue-3013	214	16	,	,	PUNCT
issue-3013	214	17	exclusion	exclusion	NOUN
issue-3013	214	18	,	,	PUNCT
issue-3013	214	19	favouritism	favouritism	NOUN
issue-3013	214	20	,	,	PUNCT
issue-3013	214	21	resistance	resistance	NOUN
issue-3013	214	22	to	to	PART
issue-3013	214	23	change	change	VERB
issue-3013	214	24	,	,	PUNCT
issue-3013	214	25	and	and	CCONJ
issue-3013	214	26	a	a	DET
issue-3013	214	27	lack	lack	NOUN
issue-3013	214	28	of	of	ADP
issue-3013	214	29	alignment	alignment	NOUN
issue-3013	214	30	between	between	ADP
issue-3013	214	31	the	the	DET
issue-3013	214	32	informal	informal	ADJ
issue-3013	214	33	organisational	organisational	ADJ
issue-3013	214	34	culture	culture	NOUN
issue-3013	214	35	and	and	CCONJ
issue-3013	214	36	its	its	PRON
issue-3013	214	37	formal	formal	ADJ
issue-3013	214	38	goals	goal	NOUN
issue-3013	214	39	.	.	PUNCT
issue-3013	215	1	the	the	DET
issue-3013	215	2	results	result	NOUN
issue-3013	215	3	indicated	indicate	VERB
issue-3013	215	4	that	that	SCONJ
issue-3013	215	5	,	,	PUNCT
issue-3013	215	6	in	in	ADP
issue-3013	215	7	local	local	ADJ
issue-3013	215	8	authorities	authority	NOUN
issue-3013	215	9	,	,	PUNCT
issue-3013	215	10	cliques	clique	NOUN
issue-3013	215	11	and	and	CCONJ
issue-3013	215	12	exclusion	exclusion	NOUN
issue-3013	215	13	can	can	AUX
issue-3013	215	14	create	create	VERB
issue-3013	215	15	divisions	division	NOUN
issue-3013	215	16	that	that	PRON
issue-3013	215	17	hinder	hinder	VERB
issue-3013	215	18	effective	effective	ADJ
issue-3013	215	19	service	service	NOUN
issue-3013	215	20	delivery	delivery	NOUN
issue-3013	215	21	.	.	PUNCT
issue-3013	216	1	when	when	SCONJ
issue-3013	216	2	certain	certain	ADJ
issue-3013	216	3	groups	group	NOUN
issue-3013	216	4	form	form	VERB
issue-3013	216	5	exclusive	exclusive	ADJ
issue-3013	216	6	networks	network	NOUN
issue-3013	216	7	,	,	PUNCT
issue-3013	216	8	it	it	PRON
issue-3013	216	9	can	can	AUX
issue-3013	216	10	lead	lead	VERB
issue-3013	216	11	to	to	ADP
issue-3013	216	12	a	a	DET
issue-3013	216	13	lack	lack	NOUN
issue-3013	216	14	of	of	ADP
issue-3013	216	15	co	co	NOUN
issue-3013	216	16	-	-	NOUN
issue-3013	216	17	operation	operation	NOUN
issue-3013	216	18	among	among	ADP
issue-3013	216	19	staff	staff	NOUN
issue-3013	216	20	.	.	PUNCT
issue-3013	217	1	one	one	NUM
issue-3013	217	2	participant	participant	NOUN
issue-3013	217	3	observed	observe	VERB
issue-3013	217	4	:	:	PUNCT
issue-3013	217	5	"	"	PUNCT
issue-3013	217	6	cliques	clique	NOUN
issue-3013	217	7	within	within	ADP
issue-3013	217	8	local	local	ADJ
issue-3013	217	9	authorities	authority	NOUN
issue-3013	217	10	can	can	AUX
issue-3013	217	11	lead	lead	VERB
issue-3013	217	12	to	to	ADP
issue-3013	217	13	a	a	DET
issue-3013	217	14	culture	culture	NOUN
issue-3013	217	15	of	of	ADP
issue-3013	217	16	exclusion	exclusion	NOUN
issue-3013	217	17	,	,	PUNCT
issue-3013	217	18	where	where	SCONJ
issue-3013	217	19	vital	vital	ADJ
issue-3013	217	20	information	information	NOUN
issue-3013	217	21	is	be	AUX
issue-3013	217	22	not	not	PART
issue-3013	217	23	shared	share	VERB
issue-3013	217	24	,	,	PUNCT
issue-3013	217	25	ultimately	ultimately	ADV
issue-3013	217	26	affecting	affect	VERB
issue-3013	217	27	the	the	DET
issue-3013	217	28	quality	quality	NOUN
issue-3013	217	29	of	of	ADP
issue-3013	217	30	services	service	NOUN
issue-3013	217	31	provided	provide	VERB
issue-3013	217	32	to	to	ADP
issue-3013	217	33	the	the	DET
issue-3013	217	34	community	community	NOUN
issue-3013	217	35	.	.	PUNCT
issue-3013	217	36	"	"	PUNCT
issue-3013	218	1	the	the	DET
issue-3013	218	2	study	study	NOUN
issue-3013	218	3	also	also	ADV
issue-3013	218	4	revealed	reveal	VERB
issue-3013	218	5	the	the	DET
issue-3013	218	6	darker	dark	ADJ
issue-3013	218	7	side	side	NOUN
issue-3013	218	8	of	of	ADP
issue-3013	218	9	informal	informal	ADJ
issue-3013	218	10	organisational	organisational	ADJ
issue-3013	218	11	structures	structure	NOUN
issue-3013	218	12	,	,	PUNCT
issue-3013	218	13	particularly	particularly	ADV
issue-3013	218	14	the	the	DET
issue-3013	218	15	emergence	emergence	NOUN
issue-3013	218	16	of	of	ADP
issue-3013	218	17	cliques	clique	NOUN
issue-3013	218	18	and	and	CCONJ
issue-3013	218	19	exclusion	exclusion	NOUN
issue-3013	218	20	.	.	PUNCT
issue-3013	219	1	it	it	PRON
issue-3013	219	2	was	be	AUX
issue-3013	219	3	established	establish	VERB
issue-3013	219	4	that	that	SCONJ
issue-3013	219	5	one	one	NUM
issue-3013	219	6	of	of	ADP
issue-3013	219	7	the	the	DET
issue-3013	219	8	major	major	ADJ
issue-3013	219	9	negative	negative	ADJ
issue-3013	219	10	effects	effect	NOUN
issue-3013	219	11	of	of	ADP
issue-3013	219	12	an	an	DET
issue-3013	219	13	informal	informal	ADJ
issue-3013	219	14	organisational	organisational	ADJ
issue-3013	219	15	structure	structure	NOUN
issue-3013	219	16	is	be	AUX
issue-3013	219	17	the	the	DET
issue-3013	219	18	formation	formation	NOUN
issue-3013	219	19	of	of	ADP
issue-3013	219	20	cliques	clique	NOUN
issue-3013	219	21	,	,	PUNCT
issue-3013	219	22	which	which	PRON
issue-3013	219	23	can	can	AUX
issue-3013	219	24	create	create	VERB
issue-3013	219	25	an	an	DET
issue-3013	219	26	environment	environment	NOUN
issue-3013	219	27	where	where	SCONJ
issue-3013	219	28	certain	certain	ADJ
issue-3013	219	29	groups	group	NOUN
issue-3013	219	30	dominate	dominate	VERB
issue-3013	219	31	interactions	interaction	NOUN
issue-3013	219	32	and	and	CCONJ
issue-3013	219	33	decision	decision	NOUN
issue-3013	219	34	-	-	PUNCT
issue-3013	219	35	making	make	VERB
issue-3013	219	36	processes	process	NOUN
issue-3013	219	37	.	.	PUNCT
issue-3013	220	1	this	this	PRON
issue-3013	220	2	can	can	AUX
issue-3013	220	3	result	result	VERB
issue-3013	220	4	in	in	ADP
issue-3013	220	5	a	a	DET
issue-3013	220	6	lack	lack	NOUN
issue-3013	220	7	of	of	ADP
issue-3013	220	8	collaboration	collaboration	NOUN
issue-3013	220	9	and	and	CCONJ
issue-3013	220	10	communication	communication	NOUN
issue-3013	220	11	among	among	ADP
issue-3013	220	12	staff	staff	NOUN
issue-3013	220	13	,	,	PUNCT
issue-3013	220	14	ultimately	ultimately	ADV
issue-3013	220	15	hindering	hinder	VERB
issue-3013	220	16	service	service	NOUN
issue-3013	220	17	delivery	delivery	NOUN
issue-3013	220	18	.	.	PUNCT
issue-3013	221	1	the	the	DET
issue-3013	221	2	results	result	NOUN
issue-3013	221	3	are	be	AUX
issue-3013	221	4	consistent	consistent	ADJ
issue-3013	221	5	with	with	ADP
issue-3013	221	6	those	those	PRON
issue-3013	221	7	of	of	ADP
issue-3013	221	8	elston	elston	PROPN
issue-3013	221	9	and	and	CCONJ
issue-3013	221	10	bel	bel	PROPN
issue-3013	221	11	(	(	PUNCT
issue-3013	221	12	2023	2023	NUM
issue-3013	221	13	)	)	PUNCT
issue-3013	221	14	,	,	PUNCT
issue-3013	221	15	who	who	PRON
issue-3013	221	16	argue	argue	VERB
issue-3013	221	17	that	that	SCONJ
issue-3013	221	18	when	when	SCONJ
issue-3013	221	19	employees	employee	NOUN
issue-3013	221	20	feel	feel	AUX
issue-3013	221	21	excluded	exclude	VERB
issue-3013	221	22	,	,	PUNCT
issue-3013	221	23	their	their	PRON
issue-3013	221	24	motivation	motivation	NOUN
issue-3013	221	25	and	and	CCONJ
issue-3013	221	26	engagement	engagement	NOUN
issue-3013	221	27	decrease	decrease	NOUN
issue-3013	221	28	.	.	PUNCT
issue-3013	222	1	baltic	baltic	PROPN
issue-3013	222	2	journal	journal	PROPN
issue-3013	222	3	of	of	ADP
issue-3013	222	4	economic	economic	ADJ
issue-3013	222	5	studies	study	NOUN
issue-3013	222	6	48	48	NUM
issue-3013	222	7	vol	vol	NOUN
issue-3013	222	8	.	.	PROPN
issue-3013	223	1	11	11	NUM
issue-3013	223	2	no	no	NOUN
issue-3013	223	3	.	.	NOUN
issue-3013	223	4	4	4	NUM
issue-3013	223	5	,	,	PUNCT
issue-3013	223	6	2025	2025	NUM
issue-3013	223	7	this	this	PRON
issue-3013	223	8	can	can	AUX
issue-3013	223	9	result	result	VERB
issue-3013	223	10	in	in	ADP
issue-3013	223	11	lower	low	ADJ
issue-3013	223	12	productivity	productivity	NOUN
issue-3013	223	13	and	and	CCONJ
issue-3013	223	14	a	a	DET
issue-3013	223	15	decline	decline	NOUN
issue-3013	223	16	in	in	ADP
issue-3013	223	17	the	the	DET
issue-3013	223	18	quality	quality	NOUN
issue-3013	223	19	of	of	ADP
issue-3013	223	20	services	service	NOUN
issue-3013	223	21	provided	provide	VERB
issue-3013	223	22	to	to	ADP
issue-3013	223	23	the	the	DET
issue-3013	223	24	community	community	NOUN
issue-3013	223	25	.	.	PUNCT
issue-3013	224	1	recent	recent	ADJ
issue-3013	224	2	studies	study	NOUN
issue-3013	224	3	by	by	ADP
issue-3013	224	4	horak	horak	NOUN
issue-3013	224	5	and	and	CCONJ
issue-3013	224	6	suseno	suseno	NOUN
issue-3013	224	7	(	(	PUNCT
issue-3013	224	8	2023	2023	NUM
issue-3013	224	9	)	)	PUNCT
issue-3013	224	10	and	and	CCONJ
issue-3013	224	11	elston	elston	PROPN
issue-3013	224	12	and	and	CCONJ
issue-3013	224	13	bel	bel	PROPN
issue-3013	224	14	(	(	PUNCT
issue-3013	224	15	2023	2023	NUM
issue-3013	224	16	)	)	PUNCT
issue-3013	224	17	emphasise	emphasise	VERB
issue-3013	224	18	that	that	SCONJ
issue-3013	224	19	such	such	ADJ
issue-3013	224	20	cultures	culture	NOUN
issue-3013	224	21	can	can	AUX
issue-3013	224	22	foster	foster	VERB
issue-3013	224	23	a	a	DET
issue-3013	224	24	toxic	toxic	ADJ
issue-3013	224	25	work	work	NOUN
issue-3013	224	26	environment	environment	NOUN
issue-3013	224	27	where	where	SCONJ
issue-3013	224	28	only	only	ADV
issue-3013	224	29	a	a	DET
issue-3013	224	30	select	select	ADJ
issue-3013	224	31	few	few	ADJ
issue-3013	224	32	have	have	VERB
issue-3013	224	33	access	access	NOUN
issue-3013	224	34	to	to	ADP
issue-3013	224	35	information	information	NOUN
issue-3013	224	36	and	and	CCONJ
issue-3013	224	37	resources	resource	NOUN
issue-3013	224	38	,	,	PUNCT
issue-3013	224	39	thereby	thereby	ADV
issue-3013	224	40	further	far	ADV
issue-3013	224	41	marginalising	marginalise	VERB
issue-3013	224	42	others	other	NOUN
issue-3013	224	43	.	.	PUNCT
issue-3013	225	1	participants	participant	NOUN
issue-3013	225	2	demonstrated	demonstrate	VERB
issue-3013	225	3	that	that	SCONJ
issue-3013	225	4	favouritism	favouritism	NOUN
issue-3013	225	5	and	and	CCONJ
issue-3013	225	6	inequity	inequity	NOUN
issue-3013	225	7	can	can	AUX
issue-3013	225	8	result	result	VERB
issue-3013	225	9	in	in	ADP
issue-3013	225	10	substantial	substantial	ADJ
issue-3013	225	11	disparities	disparity	NOUN
issue-3013	225	12	in	in	ADP
issue-3013	225	13	the	the	DET
issue-3013	225	14	delivery	delivery	NOUN
issue-3013	225	15	of	of	ADP
issue-3013	225	16	services	service	NOUN
issue-3013	225	17	within	within	ADP
issue-3013	225	18	local	local	ADJ
issue-3013	225	19	authorities	authority	NOUN
issue-3013	225	20	.	.	PUNCT
issue-3013	226	1	when	when	SCONJ
issue-3013	226	2	employees	employee	NOUN
issue-3013	226	3	perceive	perceive	VERB
issue-3013	226	4	that	that	SCONJ
issue-3013	226	5	decisions	decision	NOUN
issue-3013	226	6	are	be	AUX
issue-3013	226	7	based	base	VERB
issue-3013	226	8	on	on	ADP
issue-3013	226	9	personal	personal	ADJ
issue-3013	226	10	relationships	relationship	NOUN
issue-3013	226	11	rather	rather	ADV
issue-3013	226	12	than	than	ADP
issue-3013	226	13	merit	merit	NOUN
issue-3013	226	14	,	,	PUNCT
issue-3013	226	15	it	it	PRON
issue-3013	226	16	can	can	AUX
issue-3013	226	17	lead	lead	VERB
issue-3013	226	18	to	to	ADP
issue-3013	226	19	dissatisfaction	dissatisfaction	NOUN
issue-3013	226	20	and	and	CCONJ
issue-3013	226	21	disengagement	disengagement	NOUN
issue-3013	226	22	.	.	PUNCT
issue-3013	227	1	a	a	DET
issue-3013	227	2	notable	notable	ADJ
issue-3013	227	3	quote	quote	INTJ
issue-3013	227	4	states	state	NOUN
issue-3013	227	5	:	:	PUNCT
issue-3013	227	6	"	"	PUNCT
issue-3013	227	7	favouritism	favouritism	NOUN
issue-3013	227	8	in	in	ADP
issue-3013	227	9	local	local	ADJ
issue-3013	227	10	authorities	authority	NOUN
issue-3013	227	11	’	'	PUNCT
issue-3013	227	12	breeds	breed	VERB
issue-3013	227	13	inequity	inequity	NOUN
issue-3013	227	14	,	,	PUNCT
issue-3013	227	15	resulting	result	VERB
issue-3013	227	16	in	in	ADP
issue-3013	227	17	some	some	DET
issue-3013	227	18	employees	employee	NOUN
issue-3013	227	19	receiving	receive	VERB
issue-3013	227	20	preferential	preferential	ADJ
issue-3013	227	21	treatment	treatment	NOUN
issue-3013	227	22	,	,	PUNCT
issue-3013	227	23	which	which	PRON
issue-3013	227	24	can	can	AUX
issue-3013	227	25	compromise	compromise	VERB
issue-3013	227	26	the	the	DET
issue-3013	227	27	fairness	fairness	NOUN
issue-3013	227	28	and	and	CCONJ
issue-3013	227	29	effectiveness	effectiveness	NOUN
issue-3013	227	30	of	of	ADP
issue-3013	227	31	service	service	NOUN
issue-3013	227	32	delivery	delivery	NOUN
issue-3013	227	33	.	.	PUNCT
issue-3013	227	34	"	"	PUNCT
issue-3013	228	1	in	in	ADP
issue-3013	228	2	the	the	DET
issue-3013	228	3	same	same	ADJ
issue-3013	228	4	vein	vein	NOUN
issue-3013	228	5	,	,	PUNCT
issue-3013	228	6	participant	participant	ADJ
issue-3013	228	7	5	5	NUM
issue-3013	228	8	expressed	express	VERB
issue-3013	228	9	the	the	DET
issue-3013	228	10	following	following	NOUN
issue-3013	228	11	:	:	PUNCT
issue-3013	228	12	"	"	PUNCT
issue-3013	228	13	councillors	councillor	NOUN
issue-3013	228	14	are	be	AUX
issue-3013	228	15	the	the	DET
issue-3013	228	16	ones	one	NOUN
issue-3013	228	17	that	that	PRON
issue-3013	228	18	bring	bring	VERB
issue-3013	228	19	people	people	NOUN
issue-3013	228	20	to	to	PART
issue-3013	228	21	be	be	AUX
issue-3013	228	22	hired	hire	VERB
issue-3013	228	23	for	for	ADP
issue-3013	228	24	menial	menial	ADJ
issue-3013	228	25	jobs	job	NOUN
issue-3013	228	26	,	,	PUNCT
issue-3013	228	27	it	it	PRON
issue-3013	228	28	’s	’s	AUX
issue-3013	228	29	now	now	ADV
issue-3013	228	30	taking	take	VERB
issue-3013	228	31	long	long	ADV
issue-3013	228	32	to	to	PART
issue-3013	228	33	have	have	VERB
issue-3013	228	34	bushy	bushy	ADJ
issue-3013	228	35	around	around	ADP
issue-3013	228	36	residential	residential	ADJ
issue-3013	228	37	areas	area	NOUN
issue-3013	228	38	cleared	clear	VERB
issue-3013	228	39	.	.	PUNCT
issue-3013	229	1	most	most	ADJ
issue-3013	229	2	of	of	ADP
issue-3013	229	3	the	the	DET
issue-3013	229	4	hired	hire	VERB
issue-3013	229	5	are	be	AUX
issue-3013	229	6	their	their	PRON
issue-3013	229	7	relatives	relative	NOUN
issue-3013	229	8	and	and	CCONJ
issue-3013	229	9	when	when	SCONJ
issue-3013	229	10	they	they	PRON
issue-3013	229	11	are	be	AUX
issue-3013	229	12	working	work	VERB
issue-3013	229	13	on	on	ADP
issue-3013	229	14	the	the	DET
issue-3013	229	15	roads	road	NOUN
issue-3013	229	16	or	or	CCONJ
issue-3013	229	17	cleaning	clean	VERB
issue-3013	229	18	an	an	DET
issue-3013	229	19	area	area	NOUN
issue-3013	229	20	,	,	PUNCT
issue-3013	229	21	they	they	PRON
issue-3013	229	22	start	start	VERB
issue-3013	229	23	to	to	PART
issue-3013	229	24	make	make	VERB
issue-3013	229	25	preparations	preparation	NOUN
issue-3013	229	26	for	for	ADP
issue-3013	229	27	their	their	PRON
issue-3013	229	28	food	food	NOUN
issue-3013	229	29	and	and	CCONJ
issue-3013	229	30	start	start	VERB
issue-3013	229	31	work	work	NOUN
issue-3013	229	32	later	later	ADV
issue-3013	229	33	.	.	PUNCT
issue-3013	230	1	this	this	PRON
issue-3013	230	2	has	have	AUX
issue-3013	230	3	become	become	VERB
issue-3013	230	4	a	a	DET
issue-3013	230	5	norm	norm	NOUN
issue-3013	230	6	and	and	CCONJ
issue-3013	230	7	can	can	AUX
issue-3013	230	8	result	result	VERB
issue-3013	230	9	in	in	ADP
issue-3013	230	10	not	not	PART
issue-3013	230	11	archiving	archive	VERB
issue-3013	230	12	our	our	PRON
issue-3013	230	13	targets	target	NOUN
issue-3013	230	14	because	because	SCONJ
issue-3013	230	15	they	they	PRON
issue-3013	230	16	are	be	AUX
issue-3013	230	17	difficult	difficult	ADJ
issue-3013	230	18	to	to	PART
issue-3013	230	19	control	control	VERB
issue-3013	230	20	.	.	PUNCT
issue-3013	231	1	there	there	PRON
issue-3013	231	2	is	be	VERB
issue-3013	231	3	a	a	DET
issue-3013	231	4	lot	lot	NOUN
issue-3013	231	5	of	of	ADP
issue-3013	231	6	political	political	ADJ
issue-3013	231	7	interference	interference	NOUN
issue-3013	231	8	in	in	ADP
issue-3013	231	9	city	city	NOUN
issue-3013	231	10	councils	council	NOUN
issue-3013	231	11	.	.	PUNCT
issue-3013	231	12	"	"	PUNCT
issue-3013	232	1	the	the	DET
issue-3013	232	2	study	study	NOUN
issue-3013	232	3	also	also	ADV
issue-3013	232	4	showed	show	VERB
issue-3013	232	5	that	that	SCONJ
issue-3013	232	6	favouritism	favouritism	NOUN
issue-3013	232	7	and	and	CCONJ
issue-3013	232	8	inequity	inequity	NOUN
issue-3013	232	9	within	within	ADP
issue-3013	232	10	local	local	ADJ
issue-3013	232	11	authorities	authority	NOUN
issue-3013	232	12	can	can	AUX
issue-3013	232	13	severely	severely	ADV
issue-3013	232	14	damage	damage	VERB
issue-3013	232	15	staff	staff	NOUN
issue-3013	232	16	morale	morale	NOUN
issue-3013	232	17	and	and	CCONJ
issue-3013	232	18	trust	trust	NOUN
issue-3013	232	19	.	.	PUNCT
issue-3013	233	1	a	a	DET
issue-3013	233	2	sense	sense	NOUN
issue-3013	233	3	of	of	ADP
issue-3013	233	4	injustice	injustice	NOUN
issue-3013	233	5	is	be	AUX
issue-3013	233	6	created	create	VERB
issue-3013	233	7	when	when	SCONJ
issue-3013	233	8	decisions	decision	NOUN
issue-3013	233	9	regarding	regard	VERB
issue-3013	233	10	promotions	promotion	NOUN
issue-3013	233	11	,	,	PUNCT
issue-3013	233	12	project	project	NOUN
issue-3013	233	13	assignments	assignment	NOUN
issue-3013	233	14	or	or	CCONJ
issue-3013	233	15	resource	resource	NOUN
issue-3013	233	16	allocation	allocation	NOUN
issue-3013	233	17	are	be	AUX
issue-3013	233	18	based	base	VERB
issue-3013	233	19	on	on	ADP
issue-3013	233	20	personal	personal	ADJ
issue-3013	233	21	relationships	relationship	NOUN
issue-3013	233	22	rather	rather	ADV
issue-3013	233	23	than	than	ADP
issue-3013	233	24	merit	merit	NOUN
issue-3013	233	25	.	.	PUNCT
issue-3013	234	1	the	the	DET
issue-3013	234	2	results	result	NOUN
issue-3013	234	3	align	align	VERB
issue-3013	234	4	with	with	ADP
issue-3013	234	5	those	those	PRON
issue-3013	234	6	of	of	ADP
issue-3013	234	7	chatiza	chatiza	PROPN
issue-3013	234	8	et	et	PROPN
issue-3013	234	9	al	al	PROPN
issue-3013	234	10	.	.	PROPN
issue-3013	235	1	(	(	PUNCT
issue-3013	235	2	2021	2021	NUM
issue-3013	235	3	)	)	PUNCT
issue-3013	235	4	,	,	PUNCT
issue-3013	235	5	who	who	PRON
issue-3013	235	6	emphasised	emphasise	VERB
issue-3013	235	7	that	that	SCONJ
issue-3013	235	8	this	this	DET
issue-3013	235	9	inequity	inequity	NOUN
issue-3013	235	10	can	can	AUX
issue-3013	235	11	lead	lead	VERB
issue-3013	235	12	to	to	ADP
issue-3013	235	13	resentment	resentment	NOUN
issue-3013	235	14	among	among	ADP
issue-3013	235	15	staff	staff	NOUN
issue-3013	235	16	,	,	PUNCT
issue-3013	235	17	reducing	reduce	VERB
issue-3013	235	18	their	their	PRON
issue-3013	235	19	willingness	willingness	NOUN
issue-3013	235	20	to	to	PART
issue-3013	235	21	collaborate	collaborate	VERB
issue-3013	235	22	and	and	CCONJ
issue-3013	235	23	share	share	VERB
issue-3013	235	24	knowledge	knowledge	NOUN
issue-3013	235	25	.	.	PUNCT
issue-3013	236	1	recent	recent	ADJ
issue-3013	236	2	reviews	review	NOUN
issue-3013	236	3	suggest	suggest	VERB
issue-3013	236	4	that	that	SCONJ
issue-3013	236	5	this	this	DET
issue-3013	236	6	culture	culture	NOUN
issue-3013	236	7	affects	affect	VERB
issue-3013	236	8	not	not	PART
issue-3013	236	9	only	only	ADV
issue-3013	236	10	employee	employee	NOUN
issue-3013	236	11	satisfaction	satisfaction	NOUN
issue-3013	236	12	,	,	PUNCT
issue-3013	236	13	but	but	CCONJ
issue-3013	236	14	also	also	ADV
issue-3013	236	15	the	the	DET
issue-3013	236	16	overall	overall	ADJ
issue-3013	236	17	effectiveness	effectiveness	NOUN
issue-3013	236	18	of	of	ADP
issue-3013	236	19	service	service	NOUN
issue-3013	236	20	delivery	delivery	NOUN
issue-3013	236	21	,	,	PUNCT
issue-3013	236	22	as	as	SCONJ
issue-3013	236	23	talented	talented	ADJ
issue-3013	236	24	individuals	individual	NOUN
issue-3013	236	25	may	may	AUX
issue-3013	236	26	feel	feel	VERB
issue-3013	236	27	undervalued	undervalued	ADJ
issue-3013	236	28	and	and	CCONJ
issue-3013	236	29	disengaged	disengaged	ADJ
issue-3013	236	30	.	.	PUNCT
issue-3013	237	1	the	the	DET
issue-3013	237	2	results	result	NOUN
issue-3013	237	3	showed	show	VERB
issue-3013	237	4	that	that	SCONJ
issue-3013	237	5	resistance	resistance	NOUN
issue-3013	237	6	to	to	ADP
issue-3013	237	7	change	change	NOUN
issue-3013	237	8	can	can	AUX
issue-3013	237	9	be	be	AUX
issue-3013	237	10	especially	especially	ADV
issue-3013	237	11	harmful	harmful	ADJ
issue-3013	237	12	in	in	ADP
issue-3013	237	13	local	local	ADJ
issue-3013	237	14	authorities	authority	NOUN
issue-3013	237	15	,	,	PUNCT
issue-3013	237	16	where	where	SCONJ
issue-3013	237	17	adopting	adopt	VERB
issue-3013	237	18	new	new	ADJ
issue-3013	237	19	policies	policy	NOUN
issue-3013	237	20	or	or	CCONJ
issue-3013	237	21	technologies	technology	NOUN
issue-3013	237	22	is	be	AUX
issue-3013	237	23	crucial	crucial	ADJ
issue-3013	237	24	for	for	ADP
issue-3013	237	25	enhancing	enhance	VERB
issue-3013	237	26	service	service	NOUN
issue-3013	237	27	delivery	delivery	NOUN
issue-3013	237	28	.	.	PUNCT
issue-3013	238	1	employees	employee	NOUN
issue-3013	238	2	who	who	PRON
issue-3013	238	3	resist	resist	VERB
issue-3013	238	4	change	change	NOUN
issue-3013	238	5	can	can	AUX
issue-3013	238	6	hinder	hinder	VERB
issue-3013	238	7	progress	progress	NOUN
issue-3013	238	8	and	and	CCONJ
issue-3013	238	9	innovation	innovation	NOUN
issue-3013	238	10	.	.	PUNCT
issue-3013	239	1	a	a	DET
issue-3013	239	2	powerful	powerful	ADJ
issue-3013	239	3	quote	quote	NOUN
issue-3013	239	4	reflects	reflect	VERB
issue-3013	239	5	this	this	DET
issue-3013	239	6	sentiment	sentiment	NOUN
issue-3013	239	7	:	:	PUNCT
issue-3013	239	8	"	"	PUNCT
issue-3013	239	9	in	in	ADP
issue-3013	239	10	local	local	ADJ
issue-3013	239	11	authorities	authority	NOUN
issue-3013	239	12	,	,	PUNCT
issue-3013	239	13	resistance	resistance	NOUN
issue-3013	239	14	to	to	ADP
issue-3013	239	15	change	change	NOUN
issue-3013	239	16	can	can	AUX
issue-3013	239	17	create	create	VERB
issue-3013	239	18	a	a	DET
issue-3013	239	19	culture	culture	NOUN
issue-3013	239	20	of	of	ADP
issue-3013	239	21	stagnation	stagnation	NOUN
issue-3013	239	22	,	,	PUNCT
issue-3013	239	23	where	where	SCONJ
issue-3013	239	24	outdated	outdated	ADJ
issue-3013	239	25	practices	practice	NOUN
issue-3013	239	26	persist	persist	VERB
issue-3013	239	27	,	,	PUNCT
issue-3013	239	28	ultimately	ultimately	ADV
issue-3013	239	29	leading	lead	VERB
issue-3013	239	30	to	to	ADP
issue-3013	239	31	a	a	DET
issue-3013	239	32	decline	decline	NOUN
issue-3013	239	33	in	in	ADP
issue-3013	239	34	service	service	NOUN
issue-3013	239	35	quality	quality	NOUN
issue-3013	239	36	and	and	CCONJ
issue-3013	239	37	responsiveness	responsiveness	NOUN
issue-3013	239	38	to	to	ADP
issue-3013	239	39	community	community	NOUN
issue-3013	239	40	needs	need	NOUN
issue-3013	239	41	.	.	PUNCT
issue-3013	239	42	"	"	PUNCT
issue-3013	240	1	participant	participant	PROPN
issue-3013	240	2	7	7	NUM
issue-3013	240	3	expressed	express	VERB
issue-3013	240	4	:	:	PUNCT
issue-3013	240	5	"	"	PUNCT
issue-3013	240	6	in	in	ADP
issue-3013	240	7	response	response	NOUN
issue-3013	240	8	to	to	ADP
issue-3013	240	9	resistance	resistance	NOUN
issue-3013	240	10	to	to	PART
issue-3013	240	11	change	change	VERB
issue-3013	240	12	the	the	DET
issue-3013	240	13	local	local	ADJ
issue-3013	240	14	authority	authority	NOUN
issue-3013	240	15	find	find	VERB
issue-3013	240	16	it	it	PRON
issue-3013	240	17	difficult	difficult	ADJ
issue-3013	240	18	to	to	PART
issue-3013	240	19	introduce	introduce	VERB
issue-3013	240	20	a	a	DET
issue-3013	240	21	biometric	biometric	ADJ
issue-3013	240	22	clock	clock	NOUN
issue-3013	240	23	-	-	PUNCT
issue-3013	240	24	in	in	ADP
issue-3013	240	25	system	system	NOUN
issue-3013	240	26	since	since	SCONJ
issue-3013	240	27	workers	worker	NOUN
issue-3013	240	28	were	be	AUX
issue-3013	240	29	used	use	VERB
issue-3013	240	30	to	to	ADP
issue-3013	240	31	informal	informal	ADJ
issue-3013	240	32	shift	shift	NOUN
issue-3013	240	33	-	-	PUNCT
issue-3013	240	34	swapping	swap	VERB
issue-3013	240	35	and	and	CCONJ
issue-3013	240	36	there	there	PRON
issue-3013	240	37	is	be	VERB
issue-3013	240	38	also	also	ADV
issue-3013	240	39	a	a	DET
issue-3013	240	40	tendency	tendency	NOUN
issue-3013	240	41	of	of	ADP
issue-3013	240	42	coming	come	VERB
issue-3013	240	43	to	to	PART
issue-3013	240	44	work	work	VERB
issue-3013	240	45	late	late	ADV
issue-3013	240	46	and	and	CCONJ
issue-3013	240	47	also	also	ADV
issue-3013	240	48	early	early	ADJ
issue-3013	240	49	dismissal	dismissal	NOUN
issue-3013	240	50	.	.	PUNCT
issue-3013	240	51	"	"	PUNCT
issue-3013	241	1	the	the	DET
issue-3013	241	2	study	study	NOUN
issue-3013	241	3	also	also	ADV
issue-3013	241	4	revealed	reveal	VERB
issue-3013	241	5	that	that	SCONJ
issue-3013	241	6	resistance	resistance	NOUN
issue-3013	241	7	to	to	ADP
issue-3013	241	8	change	change	NOUN
issue-3013	241	9	is	be	AUX
issue-3013	241	10	another	another	DET
issue-3013	241	11	significant	significant	ADJ
issue-3013	241	12	barrier	barrier	NOUN
issue-3013	241	13	within	within	ADP
issue-3013	241	14	local	local	ADJ
issue-3013	241	15	authorities	authority	NOUN
issue-3013	241	16	.	.	PUNCT
issue-3013	242	1	this	this	PRON
issue-3013	242	2	is	be	AUX
issue-3013	242	3	often	often	ADV
issue-3013	242	4	due	due	ADJ
issue-3013	242	5	to	to	ADP
issue-3013	242	6	a	a	DET
issue-3013	242	7	fear	fear	NOUN
issue-3013	242	8	of	of	ADP
issue-3013	242	9	the	the	DET
issue-3013	242	10	unknown	unknown	NOUN
issue-3013	242	11	or	or	CCONJ
issue-3013	242	12	a	a	DET
issue-3013	242	13	lack	lack	NOUN
issue-3013	242	14	of	of	ADP
issue-3013	242	15	trust	trust	NOUN
issue-3013	242	16	in	in	ADP
issue-3013	242	17	leadership	leadership	NOUN
issue-3013	242	18	.	.	PUNCT
issue-3013	243	1	the	the	DET
issue-3013	243	2	results	result	NOUN
issue-3013	243	3	are	be	AUX
issue-3013	243	4	consistent	consistent	ADJ
issue-3013	243	5	with	with	ADP
issue-3013	243	6	those	those	PRON
issue-3013	243	7	of	of	ADP
issue-3013	243	8	deger	deger	NOUN
issue-3013	243	9	(	(	PUNCT
issue-3013	243	10	2025	2025	NUM
issue-3013	243	11	)	)	PUNCT
issue-3013	243	12	,	,	PUNCT
issue-3013	243	13	who	who	PRON
issue-3013	243	14	posits	posit	VERB
issue-3013	243	15	that	that	SCONJ
issue-3013	243	16	resistance	resistance	NOUN
issue-3013	243	17	to	to	ADP
issue-3013	243	18	new	new	ADJ
issue-3013	243	19	policies	policy	NOUN
issue-3013	243	20	,	,	PUNCT
issue-3013	243	21	technologies	technology	NOUN
issue-3013	243	22	or	or	CCONJ
issue-3013	243	23	processes	process	NOUN
issue-3013	243	24	by	by	ADP
issue-3013	243	25	employees	employee	NOUN
issue-3013	243	26	can	can	AUX
issue-3013	243	27	stall	stall	VERB
issue-3013	243	28	progress	progress	NOUN
issue-3013	243	29	and	and	CCONJ
issue-3013	243	30	innovation	innovation	NOUN
issue-3013	243	31	if	if	SCONJ
issue-3013	243	32	they	they	PRON
issue-3013	243	33	feel	feel	VERB
issue-3013	243	34	that	that	SCONJ
issue-3013	243	35	their	their	PRON
issue-3013	243	36	informal	informal	ADJ
issue-3013	243	37	networks	network	NOUN
issue-3013	243	38	and	and	CCONJ
issue-3013	243	39	relationships	relationship	NOUN
issue-3013	243	40	are	be	AUX
issue-3013	243	41	threatened	threaten	VERB
issue-3013	243	42	.	.	PUNCT
issue-3013	244	1	this	this	PRON
issue-3013	244	2	can	can	AUX
issue-3013	244	3	impede	impede	VERB
issue-3013	244	4	organisational	organisational	ADJ
issue-3013	244	5	progress	progress	NOUN
issue-3013	244	6	and	and	CCONJ
issue-3013	244	7	service	service	NOUN
issue-3013	244	8	improvement	improvement	NOUN
issue-3013	244	9	.	.	PUNCT
issue-3013	245	1	recent	recent	ADJ
issue-3013	245	2	scholarly	scholarly	ADJ
issue-3013	245	3	work	work	NOUN
issue-3013	245	4	by	by	ADP
issue-3013	245	5	ham	ham	PROPN
issue-3013	245	6	(	(	PUNCT
issue-3013	245	7	2022	2022	NUM
issue-3013	245	8	)	)	PUNCT
issue-3013	245	9	highlights	highlight	NOUN
issue-3013	245	10	that	that	SCONJ
issue-3013	245	11	this	this	DET
issue-3013	245	12	resistance	resistance	NOUN
issue-3013	245	13	can	can	AUX
issue-3013	245	14	be	be	AUX
issue-3013	245	15	exacerbated	exacerbate	VERB
issue-3013	245	16	by	by	ADP
issue-3013	245	17	negative	negative	ADJ
issue-3013	245	18	existing	exist	VERB
issue-3013	245	19	cultures	culture	NOUN
issue-3013	245	20	,	,	PUNCT
issue-3013	245	21	such	such	ADJ
issue-3013	245	22	as	as	ADP
issue-3013	245	23	cliques	clique	NOUN
issue-3013	245	24	and	and	CCONJ
issue-3013	245	25	favouritism	favouritism	NOUN
issue-3013	245	26	,	,	PUNCT
issue-3013	245	27	which	which	PRON
issue-3013	245	28	create	create	VERB
issue-3013	245	29	an	an	DET
issue-3013	245	30	environment	environment	NOUN
issue-3013	245	31	where	where	SCONJ
issue-3013	245	32	change	change	NOUN
issue-3013	245	33	is	be	AUX
issue-3013	245	34	viewed	view	VERB
issue-3013	245	35	with	with	ADP
issue-3013	245	36	scepticism	scepticism	NOUN
issue-3013	245	37	.	.	PUNCT
issue-3013	246	1	this	this	DET
issue-3013	246	2	reluctance	reluctance	NOUN
issue-3013	246	3	can	can	AUX
issue-3013	246	4	result	result	VERB
issue-3013	246	5	in	in	ADP
issue-3013	246	6	outdated	outdated	ADJ
issue-3013	246	7	practices	practice	NOUN
issue-3013	246	8	continuing	continue	VERB
issue-3013	246	9	for	for	ADP
issue-3013	246	10	longer	long	ADV
issue-3013	246	11	than	than	ADP
issue-3013	246	12	necessary	necessary	ADJ
issue-3013	246	13	,	,	PUNCT
issue-3013	246	14	which	which	PRON
issue-3013	246	15	ultimately	ultimately	ADV
issue-3013	246	16	affects	affect	VERB
issue-3013	246	17	the	the	DET
issue-3013	246	18	quality	quality	NOUN
issue-3013	246	19	and	and	CCONJ
issue-3013	246	20	efficiency	efficiency	NOUN
issue-3013	246	21	of	of	ADP
issue-3013	246	22	the	the	DET
issue-3013	246	23	services	service	NOUN
issue-3013	246	24	provided	provide	VERB
issue-3013	246	25	to	to	ADP
issue-3013	246	26	the	the	DET
issue-3013	246	27	public	public	NOUN
issue-3013	246	28	.	.	PUNCT
issue-3013	247	1	the	the	DET
issue-3013	247	2	findings	finding	NOUN
issue-3013	247	3	emphasized	emphasize	VERB
issue-3013	247	4	the	the	DET
issue-3013	247	5	need	need	NOUN
issue-3013	247	6	for	for	ADP
issue-3013	247	7	informal	informal	ADJ
issue-3013	247	8	culture	culture	NOUN
issue-3013	247	9	to	to	PART
issue-3013	247	10	align	align	VERB
issue-3013	247	11	with	with	ADP
issue-3013	247	12	formal	formal	ADJ
issue-3013	247	13	organisational	organisational	ADJ
issue-3013	247	14	objectives	objective	NOUN
issue-3013	247	15	.	.	PUNCT
issue-3013	248	1	a	a	DET
issue-3013	248	2	participant	participant	NOUN
issue-3013	248	3	noted	note	VERB
issue-3013	248	4	:	:	PUNCT
issue-3013	248	5	"	"	PUNCT
issue-3013	248	6	if	if	SCONJ
issue-3013	248	7	our	our	PRON
issue-3013	248	8	informal	informal	ADJ
issue-3013	248	9	culture	culture	NOUN
issue-3013	248	10	supports	support	VERB
issue-3013	248	11	the	the	DET
issue-3013	248	12	goals	goal	NOUN
issue-3013	248	13	of	of	ADP
issue-3013	248	14	the	the	DET
issue-3013	248	15	organization	organization	NOUN
issue-3013	248	16	,	,	PUNCT
issue-3013	248	17	we	we	PRON
issue-3013	248	18	can	can	AUX
issue-3013	248	19	achieve	achieve	VERB
issue-3013	248	20	much	much	ADV
issue-3013	248	21	more	more	ADJ
issue-3013	248	22	in	in	ADP
issue-3013	248	23	our	our	PRON
issue-3013	248	24	service	service	NOUN
issue-3013	248	25	delivery	delivery	NOUN
issue-3013	248	26	.	.	PUNCT
issue-3013	248	27	"	"	PUNCT
issue-3013	249	1	similarly	similarly	ADV
issue-3013	249	2	,	,	PUNCT
issue-3013	249	3	participant	participant	ADJ
issue-3013	249	4	3	3	NUM
issue-3013	249	5	indicated	indicate	VERB
issue-3013	249	6	:	:	PUNCT
issue-3013	249	7	"	"	PUNCT
issue-3013	249	8	some	some	DET
issue-3013	249	9	municipal	municipal	ADJ
issue-3013	249	10	workers	worker	NOUN
issue-3013	249	11	engage	engage	VERB
issue-3013	249	12	in	in	ADP
issue-3013	249	13	drinking	drinking	NOUN
issue-3013	249	14	to	to	PART
issue-3013	249	15	cope	cope	VERB
issue-3013	249	16	with	with	ADP
issue-3013	249	17	the	the	DET
issue-3013	249	18	psychological	psychological	ADJ
issue-3013	249	19	strain	strain	NOUN
issue-3013	249	20	of	of	ADP
issue-3013	249	21	handling	handle	VERB
issue-3013	249	22	human	human	ADJ
issue-3013	249	23	waste	waste	NOUN
issue-3013	249	24	and	and	CCONJ
issue-3013	249	25	grave	grave	ADJ
issue-3013	249	26	digging	digging	NOUN
issue-3013	249	27	because	because	SCONJ
issue-3013	249	28	of	of	ADP
issue-3013	249	29	inadequate	inadequate	ADJ
issue-3013	249	30	resources	resource	NOUN
issue-3013	249	31	and	and	CCONJ
issue-3013	249	32	lack	lack	NOUN
issue-3013	249	33	of	of	ADP
issue-3013	249	34	personal	personal	ADJ
issue-3013	249	35	protective	protective	ADJ
issue-3013	249	36	equipment	equipment	NOUN
issue-3013	249	37	.	.	PUNCT
issue-3013	250	1	if	if	SCONJ
issue-3013	250	2	unchecked	unchecked	ADJ
issue-3013	250	3	,	,	PUNCT
issue-3013	250	4	such	such	ADJ
issue-3013	250	5	behaviour	behaviour	NOUN
issue-3013	250	6	may	may	AUX
issue-3013	250	7	temporarily	temporarily	ADV
issue-3013	250	8	increase	increase	VERB
issue-3013	250	9	worker	worker	NOUN
issue-3013	250	10	confidence	confidence	NOUN
issue-3013	250	11	in	in	ADP
issue-3013	250	12	handling	handle	VERB
issue-3013	250	13	tough	tough	ADJ
issue-3013	250	14	tasks	task	NOUN
issue-3013	250	15	which	which	PRON
issue-3013	250	16	will	will	AUX
issue-3013	250	17	lead	lead	VERB
issue-3013	250	18	to	to	ADP
issue-3013	250	19	proper	proper	ADJ
issue-3013	250	20	service	service	NOUN
issue-3013	250	21	delivery	delivery	NOUN
issue-3013	250	22	to	to	ADP
issue-3013	250	23	the	the	DET
issue-3013	250	24	residents	resident	NOUN
issue-3013	250	25	.	.	PUNCT
issue-3013	250	26	"	"	PUNCT
issue-3013	251	1	the	the	DET
issue-3013	251	2	study	study	NOUN
issue-3013	251	3	also	also	ADV
issue-3013	251	4	revealed	reveal	VERB
issue-3013	251	5	that	that	SCONJ
issue-3013	251	6	an	an	DET
issue-3013	251	7	alignment	alignment	NOUN
issue-3013	251	8	between	between	ADP
issue-3013	251	9	informal	informal	ADJ
issue-3013	251	10	culture	culture	NOUN
issue-3013	251	11	and	and	CCONJ
issue-3013	251	12	formal	formal	ADJ
issue-3013	251	13	organisational	organisational	ADJ
issue-3013	251	14	objectives	objective	NOUN
issue-3013	251	15	is	be	AUX
issue-3013	251	16	critical	critical	ADJ
issue-3013	251	17	for	for	ADP
issue-3013	251	18	local	local	ADJ
issue-3013	251	19	authorities	authority	NOUN
issue-3013	251	20	.	.	PUNCT
issue-3013	252	1	these	these	DET
issue-3013	252	2	findings	finding	NOUN
issue-3013	252	3	are	be	AUX
issue-3013	252	4	consistent	consistent	ADJ
issue-3013	252	5	with	with	ADP
issue-3013	252	6	those	those	PRON
issue-3013	252	7	of	of	ADP
issue-3013	252	8	kennedy	kennedy	PROPN
issue-3013	252	9	et	et	PROPN
issue-3013	252	10	al	al	PROPN
issue-3013	252	11	.	.	PROPN
issue-3013	253	1	(	(	PUNCT
issue-3013	253	2	2025	2025	NUM
issue-3013	253	3	)	)	PUNCT
issue-3013	253	4	,	,	PUNCT
issue-3013	253	5	who	who	PRON
issue-3013	253	6	found	find	VERB
issue-3013	253	7	that	that	SCONJ
issue-3013	253	8	informal	informal	ADJ
issue-3013	253	9	practices	practice	NOUN
issue-3013	253	10	can	can	AUX
issue-3013	253	11	significantly	significantly	ADV
issue-3013	253	12	enhance	enhance	VERB
issue-3013	253	13	service	service	NOUN
issue-3013	253	14	delivery	delivery	NOUN
issue-3013	253	15	by	by	ADP
issue-3013	253	16	supporting	support	VERB
issue-3013	253	17	the	the	DET
issue-3013	253	18	organisation	organisation	NOUN
issue-3013	253	19	's	's	PART
issue-3013	253	20	overarching	overarching	ADJ
issue-3013	253	21	goals	goal	NOUN
issue-3013	253	22	.	.	PUNCT
issue-3013	254	1	this	this	DET
issue-3013	254	2	finding	finding	NOUN
issue-3013	254	3	suggests	suggest	VERB
issue-3013	254	4	that	that	SCONJ
issue-3013	254	5	leaders	leader	NOUN
issue-3013	254	6	within	within	ADP
issue-3013	254	7	local	local	ADJ
issue-3013	254	8	authorities	authority	NOUN
issue-3013	254	9	should	should	AUX
issue-3013	254	10	be	be	AUX
issue-3013	254	11	mindful	mindful	ADJ
issue-3013	254	12	of	of	ADP
issue-3013	254	13	the	the	DET
issue-3013	254	14	informal	informal	ADJ
issue-3013	254	15	culture	culture	NOUN
issue-3013	254	16	that	that	PRON
issue-3013	254	17	develops	develop	VERB
issue-3013	254	18	,	,	PUNCT
issue-3013	254	19	actively	actively	ADV
issue-3013	254	20	working	work	VERB
issue-3013	254	21	to	to	PART
issue-3013	254	22	ensure	ensure	VERB
issue-3013	254	23	that	that	SCONJ
issue-3013	254	24	it	it	PRON
issue-3013	254	25	complements	complement	VERB
issue-3013	254	26	formal	formal	ADJ
issue-3013	254	27	policies	policy	NOUN
issue-3013	254	28	and	and	CCONJ
issue-3013	254	29	objectives	objective	NOUN
issue-3013	254	30	.	.	PUNCT
issue-3013	255	1	it	it	PRON
issue-3013	255	2	also	also	ADV
issue-3013	255	3	suggests	suggest	VERB
issue-3013	255	4	that	that	SCONJ
issue-3013	255	5	councils	council	NOUN
issue-3013	255	6	should	should	AUX
issue-3013	255	7	review	review	VERB
issue-3013	255	8	their	their	PRON
issue-3013	255	9	by	by	ADP
issue-3013	255	10	-	-	PUNCT
issue-3013	255	11	laws	law	NOUN
issue-3013	255	12	to	to	PART
issue-3013	255	13	effectively	effectively	ADV
issue-3013	255	14	regulate	regulate	VERB
issue-3013	255	15	the	the	DET
issue-3013	255	16	informal	informal	ADJ
issue-3013	255	17	culture	culture	NOUN
issue-3013	255	18	and	and	CCONJ
issue-3013	255	19	consider	consider	VERB
issue-3013	255	20	the	the	DET
issue-3013	255	21	needs	need	NOUN
issue-3013	255	22	of	of	ADP
issue-3013	255	23	their	their	PRON
issue-3013	255	24	employees	employee	NOUN
issue-3013	255	25	when	when	SCONJ
issue-3013	255	26	delivering	deliver	VERB
issue-3013	255	27	services	service	NOUN
issue-3013	255	28	to	to	ADP
issue-3013	255	29	citizens	citizen	NOUN
issue-3013	255	30	.	.	PUNCT
issue-3013	256	1	7.2	7.2	NUM
issue-3013	256	2	strategies	strategy	NOUN
issue-3013	256	3	for	for	ADP
issue-3013	256	4	managing	manage	VERB
issue-3013	256	5	informal	informal	ADJ
issue-3013	256	6	organisational	organisational	ADJ
issue-3013	256	7	cultures	culture	NOUN
issue-3013	256	8	on	on	ADP
issue-3013	256	9	service	service	NOUN
issue-3013	256	10	delivery	delivery	NOUN
issue-3013	256	11	in	in	ADP
issue-3013	256	12	local	local	ADJ
issue-3013	256	13	authorities	authority	NOUN
issue-3013	256	14	the	the	DET
issue-3013	256	15	results	result	NOUN
issue-3013	256	16	indicated	indicate	VERB
issue-3013	256	17	that	that	SCONJ
issue-3013	256	18	local	local	ADJ
issue-3013	256	19	authorities	authority	NOUN
issue-3013	256	20	should	should	AUX
issue-3013	256	21	establish	establish	VERB
issue-3013	256	22	clear	clear	ADJ
issue-3013	256	23	organisational	organisational	ADJ
issue-3013	256	24	values	value	NOUN
issue-3013	256	25	and	and	CCONJ
issue-3013	256	26	expectations	expectation	NOUN
issue-3013	256	27	to	to	PART
issue-3013	256	28	guide	guide	VERB
issue-3013	256	29	informal	informal	ADJ
issue-3013	256	30	interactions	interaction	NOUN
issue-3013	256	31	and	and	CCONJ
issue-3013	256	32	behaviours	behaviour	NOUN
issue-3013	256	33	.	.	PUNCT
issue-3013	257	1	defining	define	VERB
issue-3013	257	2	roles	role	NOUN
issue-3013	257	3	clearly	clearly	ADV
issue-3013	257	4	can	can	AUX
issue-3013	257	5	help	help	VERB
issue-3013	257	6	to	to	PART
issue-3013	257	7	mitigate	mitigate	VERB
issue-3013	257	8	the	the	DET
issue-3013	257	9	ambiguity	ambiguity	NOUN
issue-3013	257	10	that	that	PRON
issue-3013	257	11	often	often	ADV
issue-3013	257	12	fuels	fuel	VERB
issue-3013	257	13	informal	informal	ADJ
issue-3013	257	14	practices	practice	NOUN
issue-3013	257	15	.	.	PUNCT
issue-3013	258	1	a	a	DET
issue-3013	258	2	participant	participant	NOUN
issue-3013	258	3	shared	share	VERB
issue-3013	258	4	:	:	PUNCT
issue-3013	258	5	"	"	PUNCT
issue-3013	258	6	having	have	VERB
issue-3013	258	7	well	well	ADV
issue-3013	258	8	defined	define	VERB
issue-3013	258	9	job	job	NOUN
issue-3013	258	10	descriptions	description	NOUN
issue-3013	258	11	made	make	VERB
issue-3013	258	12	it	it	PRON
issue-3013	258	13	easier	easy	ADJ
issue-3013	258	14	for	for	SCONJ
issue-3013	258	15	everyone	everyone	PRON
issue-3013	258	16	to	to	PART
issue-3013	258	17	understand	understand	VERB
issue-3013	258	18	their	their	PRON
issue-3013	258	19	responsibilities	responsibility	NOUN
issue-3013	258	20	,	,	PUNCT
issue-3013	258	21	reducing	reduce	VERB
issue-3013	258	22	the	the	DET
issue-3013	258	23	reliance	reliance	NOUN
issue-3013	258	24	on	on	ADP
issue-3013	258	25	informal	informal	ADJ
issue-3013	258	26	networks	network	NOUN
issue-3013	258	27	.	.	PUNCT
issue-3013	258	28	"	"	PUNCT
issue-3013	259	1	another	another	DET
issue-3013	259	2	participant	participant	NOUN
issue-3013	259	3	had	have	VERB
issue-3013	259	4	this	this	PRON
issue-3013	259	5	to	to	PART
issue-3013	259	6	say	say	VERB
issue-3013	259	7	:	:	PUNCT
issue-3013	259	8	"	"	PUNCT
issue-3013	259	9	at	at	ADP
issue-3013	259	10	this	this	DET
issue-3013	259	11	organisation	organisation	NOUN
issue-3013	259	12	we	we	PRON
issue-3013	259	13	have	have	AUX
issue-3013	259	14	set	set	VERB
issue-3013	259	15	rules	rule	NOUN
issue-3013	259	16	and	and	CCONJ
issue-3013	259	17	regulations	regulation	NOUN
issue-3013	259	18	that	that	PRON
issue-3013	259	19	are	be	AUX
issue-3013	259	20	followed	follow	VERB
issue-3013	259	21	by	by	ADP
issue-3013	259	22	every	every	DET
issue-3013	259	23	section	section	NOUN
issue-3013	259	24	and	and	CCONJ
issue-3013	259	25	unit	unit	NOUN
issue-3013	259	26	when	when	SCONJ
issue-3013	259	27	carrying	carry	VERB
issue-3013	259	28	out	out	ADP
issue-3013	259	29	our	our	PRON
issue-3013	259	30	day	day	NOUN
issue-3013	259	31	-	-	PUNCT
issue-3013	259	32	to	to	ADP
issue-3013	259	33	-	-	PUNCT
issue-3013	259	34	day	day	NOUN
issue-3013	259	35	business	business	NOUN
issue-3013	259	36	.	.	PUNCT
issue-3013	260	1	the	the	DET
issue-3013	260	2	culture	culture	NOUN
issue-3013	260	3	we	we	PRON
issue-3013	260	4	have	have	VERB
issue-3013	260	5	is	be	AUX
issue-3013	260	6	to	to	PART
issue-3013	260	7	follow	follow	VERB
issue-3013	260	8	the	the	DET
issue-3013	260	9	clear	clear	ADJ
issue-3013	260	10	organogram	organogram	PROPN
issue-3013	260	11	baltic	baltic	PROPN
issue-3013	260	12	journal	journal	PROPN
issue-3013	260	13	of	of	ADP
issue-3013	260	14	economic	economic	ADJ
issue-3013	260	15	studies	study	NOUN
issue-3013	260	16	49	49	NUM
issue-3013	260	17	vol	vol	NOUN
issue-3013	260	18	.	.	PUNCT
issue-3013	261	1	11	11	NUM
issue-3013	262	1	no	no	NOUN
issue-3013	262	2	.	.	NOUN
issue-3013	262	3	4	4	NUM
issue-3013	262	4	,	,	PUNCT
issue-3013	262	5	2025	2025	NUM
issue-3013	262	6	that	that	PRON
issue-3013	262	7	guide	guide	VERB
issue-3013	262	8	us	we	PRON
issue-3013	262	9	on	on	ADP
issue-3013	262	10	the	the	DET
issue-3013	262	11	reporting	reporting	NOUN
issue-3013	262	12	hierarchy	hierarchy	NOUN
issue-3013	262	13	.	.	PUNCT
issue-3013	263	1	our	our	PRON
issue-3013	263	2	employees	employee	NOUN
issue-3013	263	3	know	know	VERB
issue-3013	263	4	where	where	SCONJ
issue-3013	263	5	to	to	PART
issue-3013	263	6	report	report	VERB
issue-3013	263	7	to	to	ADP
issue-3013	263	8	and	and	CCONJ
issue-3013	263	9	we	we	PRON
issue-3013	263	10	have	have	VERB
issue-3013	263	11	respect	respect	NOUN
issue-3013	263	12	of	of	ADP
issue-3013	263	13	our	our	PRON
issue-3013	263	14	superiors	superior	NOUN
issue-3013	263	15	.	.	PUNCT
issue-3013	264	1	for	for	ADP
issue-3013	264	2	everything	everything	PRON
issue-3013	264	3	that	that	PRON
issue-3013	264	4	takes	take	VERB
issue-3013	264	5	place	place	NOUN
issue-3013	264	6	here	here	ADV
issue-3013	264	7	we	we	PRON
issue-3013	264	8	have	have	VERB
issue-3013	264	9	procedures	procedure	NOUN
issue-3013	264	10	to	to	PART
issue-3013	264	11	follow	follow	VERB
issue-3013	264	12	that	that	PRON
issue-3013	264	13	are	be	AUX
issue-3013	264	14	well	well	ADV
issue-3013	264	15	communicated	communicate	VERB
issue-3013	264	16	to	to	ADP
issue-3013	264	17	the	the	DET
issue-3013	264	18	employees	employee	NOUN
issue-3013	264	19	.	.	PUNCT
issue-3013	264	20	"	"	PUNCT
issue-3013	265	1	the	the	DET
issue-3013	265	2	study	study	NOUN
issue-3013	265	3	found	find	VERB
issue-3013	265	4	that	that	SCONJ
issue-3013	265	5	setting	set	VERB
issue-3013	265	6	clear	clear	ADJ
issue-3013	265	7	expectations	expectation	NOUN
issue-3013	265	8	can	can	AUX
issue-3013	265	9	empower	empower	VERB
issue-3013	265	10	employees	employee	NOUN
issue-3013	265	11	to	to	PART
issue-3013	265	12	take	take	VERB
issue-3013	265	13	ownership	ownership	NOUN
issue-3013	265	14	of	of	ADP
issue-3013	265	15	their	their	PRON
issue-3013	265	16	roles	role	NOUN
issue-3013	265	17	and	and	CCONJ
issue-3013	265	18	responsibilities	responsibility	NOUN
issue-3013	265	19	.	.	PUNCT
issue-3013	266	1	this	this	DET
issue-3013	266	2	clarity	clarity	NOUN
issue-3013	266	3	enables	enable	VERB
issue-3013	266	4	employees	employee	NOUN
issue-3013	266	5	to	to	PART
issue-3013	266	6	align	align	VERB
issue-3013	266	7	their	their	PRON
issue-3013	266	8	actions	action	NOUN
issue-3013	266	9	with	with	ADP
issue-3013	266	10	the	the	DET
issue-3013	266	11	organisation	organisation	NOUN
issue-3013	266	12	's	's	PART
issue-3013	266	13	mission	mission	NOUN
issue-3013	266	14	and	and	CCONJ
issue-3013	266	15	goals	goal	NOUN
issue-3013	266	16	,	,	PUNCT
issue-3013	266	17	resulting	result	VERB
issue-3013	266	18	in	in	ADP
issue-3013	266	19	more	more	ADV
issue-3013	266	20	cohesive	cohesive	ADJ
issue-3013	266	21	teamwork	teamwork	NOUN
issue-3013	266	22	and	and	CCONJ
issue-3013	266	23	improved	improved	ADJ
issue-3013	266	24	service	service	NOUN
issue-3013	266	25	outcomes	outcome	NOUN
issue-3013	266	26	.	.	PUNCT
issue-3013	267	1	the	the	DET
issue-3013	267	2	results	result	NOUN
issue-3013	267	3	align	align	VERB
issue-3013	267	4	with	with	ADP
issue-3013	267	5	those	those	PRON
issue-3013	267	6	of	of	ADP
issue-3013	267	7	igbal	igbal	PROPN
issue-3013	267	8	et	et	PROPN
issue-3013	267	9	al	al	PROPN
issue-3013	267	10	.	.	PROPN
issue-3013	268	1	(	(	PUNCT
issue-3013	268	2	2024	2024	NUM
issue-3013	268	3	)	)	PUNCT
issue-3013	268	4	,	,	PUNCT
issue-3013	268	5	who	who	PRON
issue-3013	268	6	argue	argue	VERB
issue-3013	268	7	that	that	SCONJ
issue-3013	268	8	employees	employee	NOUN
issue-3013	268	9	are	be	AUX
issue-3013	268	10	more	more	ADV
issue-3013	268	11	likely	likely	ADJ
issue-3013	268	12	to	to	PART
issue-3013	268	13	engage	engage	VERB
issue-3013	268	14	in	in	ADP
issue-3013	268	15	behaviours	behaviour	NOUN
issue-3013	268	16	that	that	PRON
issue-3013	268	17	reflect	reflect	VERB
issue-3013	268	18	the	the	DET
issue-3013	268	19	values	value	NOUN
issue-3013	268	20	underpinning	underpin	VERB
issue-3013	268	21	their	their	PRON
issue-3013	268	22	work	work	NOUN
issue-3013	268	23	when	when	SCONJ
issue-3013	268	24	they	they	PRON
issue-3013	268	25	understand	understand	VERB
issue-3013	268	26	those	those	DET
issue-3013	268	27	values	value	NOUN
issue-3013	268	28	.	.	PUNCT
issue-3013	269	1	such	such	ADJ
issue-3013	269	2	behaviours	behaviour	NOUN
issue-3013	269	3	include	include	VERB
issue-3013	269	4	collaboration	collaboration	NOUN
issue-3013	269	5	,	,	PUNCT
issue-3013	269	6	accountability	accountability	NOUN
issue-3013	269	7	,	,	PUNCT
issue-3013	269	8	and	and	CCONJ
issue-3013	269	9	responsiveness	responsiveness	NOUN
issue-3013	269	10	to	to	ADP
issue-3013	269	11	citizens	citizen	NOUN
issue-3013	269	12	'	'	PART
issue-3013	269	13	needs	need	NOUN
issue-3013	269	14	.	.	PUNCT
issue-3013	270	1	the	the	DET
issue-3013	270	2	results	result	NOUN
issue-3013	270	3	showed	show	VERB
issue-3013	270	4	that	that	SCONJ
issue-3013	270	5	managers	manager	NOUN
issue-3013	270	6	should	should	AUX
issue-3013	270	7	encourage	encourage	VERB
issue-3013	270	8	open	open	ADJ
issue-3013	270	9	communication	communication	NOUN
issue-3013	270	10	and	and	CCONJ
issue-3013	270	11	feedback	feedback	NOUN
issue-3013	270	12	loops	loop	NOUN
issue-3013	270	13	to	to	PART
issue-3013	270	14	help	help	VERB
issue-3013	270	15	identify	identify	VERB
issue-3013	270	16	and	and	CCONJ
issue-3013	270	17	address	address	VERB
issue-3013	270	18	potential	potential	ADJ
issue-3013	270	19	issues	issue	NOUN
issue-3013	270	20	within	within	ADP
issue-3013	270	21	informal	informal	ADJ
issue-3013	270	22	networks	network	NOUN
issue-3013	270	23	.	.	PUNCT
issue-3013	271	1	open	open	ADJ
issue-3013	271	2	and	and	CCONJ
issue-3013	271	3	transparent	transparent	ADJ
issue-3013	271	4	communication	communication	NOUN
issue-3013	271	5	is	be	AUX
issue-3013	271	6	essential	essential	ADJ
issue-3013	271	7	for	for	ADP
issue-3013	271	8	managing	manage	VERB
issue-3013	271	9	informal	informal	ADJ
issue-3013	271	10	cultures	culture	NOUN
issue-3013	271	11	.	.	PUNCT
issue-3013	272	1	one	one	NUM
issue-3013	272	2	of	of	ADP
issue-3013	272	3	the	the	DET
issue-3013	272	4	participants	participant	NOUN
issue-3013	272	5	said	say	VERB
issue-3013	272	6	:	:	PUNCT
issue-3013	272	7	"	"	PUNCT
issue-3013	272	8	when	when	SCONJ
issue-3013	272	9	we	we	PRON
issue-3013	272	10	started	start	VERB
issue-3013	272	11	having	have	VERB
issue-3013	272	12	regular	regular	ADJ
issue-3013	272	13	updates	update	NOUN
issue-3013	272	14	and	and	CCONJ
issue-3013	272	15	open	open	ADJ
issue-3013	272	16	forums	forum	NOUN
issue-3013	272	17	,	,	PUNCT
issue-3013	272	18	it	it	PRON
issue-3013	272	19	helped	helped	AUX
issue-3013	272	20	break	break	VERB
issue-3013	272	21	down	down	ADP
issue-3013	272	22	the	the	DET
issue-3013	272	23	barriers	barrier	NOUN
issue-3013	272	24	that	that	PRON
issue-3013	272	25	informal	informal	ADJ
issue-3013	272	26	groups	group	NOUN
issue-3013	272	27	had	have	AUX
issue-3013	272	28	created	create	VERB
issue-3013	272	29	.	.	PUNCT
issue-3013	272	30	"	"	PUNCT
issue-3013	273	1	participant	participant	NOUN
issue-3013	273	2	10	10	NUM
issue-3013	273	3	was	be	AUX
issue-3013	273	4	not	not	PART
issue-3013	273	5	satisfied	satisfied	ADJ
issue-3013	273	6	by	by	ADP
issue-3013	273	7	efforts	effort	NOUN
issue-3013	273	8	managers	manager	NOUN
issue-3013	273	9	were	be	AUX
issue-3013	273	10	making	make	VERB
issue-3013	273	11	to	to	PART
issue-3013	273	12	encourage	encourage	VERB
issue-3013	273	13	open	open	ADJ
issue-3013	273	14	communication	communication	NOUN
issue-3013	273	15	and	and	CCONJ
issue-3013	273	16	had	have	VERB
issue-3013	273	17	this	this	PRON
issue-3013	273	18	to	to	PART
issue-3013	273	19	say	say	VERB
issue-3013	273	20	:	:	PUNCT
issue-3013	273	21	"	"	PUNCT
issue-3013	273	22	the	the	DET
issue-3013	273	23	problem	problem	NOUN
issue-3013	273	24	is	be	AUX
issue-3013	273	25	that	that	SCONJ
issue-3013	273	26	,	,	PUNCT
issue-3013	273	27	us	we	PRON
issue-3013	273	28	the	the	DET
issue-3013	273	29	workers	worker	NOUN
issue-3013	273	30	who	who	PRON
issue-3013	273	31	are	be	AUX
issue-3013	273	32	on	on	ADP
issue-3013	273	33	the	the	DET
issue-3013	273	34	ground	ground	NOUN
issue-3013	273	35	of	of	ADP
issue-3013	273	36	providing	provide	VERB
issue-3013	273	37	the	the	DET
issue-3013	273	38	services	service	NOUN
issue-3013	273	39	,	,	PUNCT
issue-3013	273	40	we	we	PRON
issue-3013	273	41	are	be	AUX
issue-3013	273	42	not	not	PART
issue-3013	273	43	consulted	consult	VERB
issue-3013	273	44	on	on	ADP
issue-3013	273	45	how	how	SCONJ
issue-3013	273	46	to	to	PART
issue-3013	273	47	do	do	AUX
issue-3013	273	48	it	it	PRON
issue-3013	273	49	.	.	PUNCT
issue-3013	274	1	we	we	PRON
issue-3013	274	2	just	just	ADV
issue-3013	274	3	do	do	VERB
issue-3013	274	4	as	as	SCONJ
issue-3013	274	5	we	we	PRON
issue-3013	274	6	are	be	AUX
issue-3013	274	7	told	tell	VERB
issue-3013	274	8	to	to	PART
issue-3013	274	9	do	do	VERB
issue-3013	274	10	by	by	ADP
issue-3013	274	11	our	our	PRON
issue-3013	274	12	supervisors	supervisor	NOUN
issue-3013	274	13	.	.	PUNCT
issue-3013	275	1	the	the	DET
issue-3013	275	2	orders	order	NOUN
issue-3013	275	3	just	just	ADV
issue-3013	275	4	come	come	VERB
issue-3013	275	5	from	from	ADP
issue-3013	275	6	above	above	ADV
issue-3013	275	7	and	and	CCONJ
issue-3013	275	8	we	we	PRON
issue-3013	275	9	do	do	AUX
issue-3013	275	10	not	not	PART
issue-3013	275	11	have	have	VERB
issue-3013	275	12	a	a	DET
issue-3013	275	13	chance	chance	NOUN
issue-3013	275	14	to	to	PART
issue-3013	275	15	also	also	ADV
issue-3013	275	16	go	go	VERB
issue-3013	275	17	to	to	ADP
issue-3013	275	18	the	the	DET
issue-3013	275	19	meetings	meeting	NOUN
issue-3013	275	20	to	to	PART
issue-3013	275	21	give	give	VERB
issue-3013	275	22	them	they	PRON
issue-3013	275	23	our	our	PRON
issue-3013	275	24	views	view	NOUN
issue-3013	275	25	of	of	ADP
issue-3013	275	26	what	what	PRON
issue-3013	275	27	’s	’	VERB
issue-3013	275	28	on	on	ADP
issue-3013	275	29	the	the	DET
issue-3013	275	30	ground	ground	NOUN
issue-3013	275	31	and	and	CCONJ
issue-3013	275	32	what	what	PRON
issue-3013	275	33	should	should	AUX
issue-3013	275	34	be	be	AUX
issue-3013	275	35	done	do	VERB
issue-3013	275	36	first	first	ADV
issue-3013	275	37	and	and	CCONJ
issue-3013	275	38	how	how	SCONJ
issue-3013	275	39	it	it	PRON
issue-3013	275	40	can	can	AUX
issue-3013	275	41	be	be	AUX
issue-3013	275	42	done	do	VERB
issue-3013	275	43	at	at	ADP
issue-3013	275	44	a	a	DET
issue-3013	275	45	lower	low	ADJ
issue-3013	275	46	cost	cost	NOUN
issue-3013	275	47	.	.	PUNCT
issue-3013	276	1	i	i	PRON
issue-3013	276	2	can	can	AUX
issue-3013	276	3	say	say	VERB
issue-3013	276	4	there	there	PRON
issue-3013	276	5	is	be	VERB
issue-3013	276	6	very	very	ADV
issue-3013	276	7	little	little	ADJ
issue-3013	276	8	involvement	involvement	NOUN
issue-3013	276	9	of	of	ADP
issue-3013	276	10	workers	worker	NOUN
issue-3013	276	11	where	where	SCONJ
issue-3013	276	12	service	service	NOUN
issue-3013	276	13	delivery	delivery	NOUN
issue-3013	276	14	is	be	AUX
issue-3013	276	15	concerned	concern	VERB
issue-3013	276	16	.	.	PUNCT
issue-3013	276	17	"	"	PUNCT
issue-3013	277	1	the	the	DET
issue-3013	277	2	study	study	NOUN
issue-3013	277	3	revealed	reveal	VERB
issue-3013	277	4	that	that	SCONJ
issue-3013	277	5	encouraging	encourage	VERB
issue-3013	277	6	open	open	ADJ
issue-3013	277	7	communication	communication	NOUN
issue-3013	277	8	and	and	CCONJ
issue-3013	277	9	establishing	establish	VERB
issue-3013	277	10	feedback	feedback	NOUN
issue-3013	277	11	loops	loop	NOUN
issue-3013	277	12	is	be	AUX
issue-3013	277	13	a	a	DET
issue-3013	277	14	vital	vital	ADJ
issue-3013	277	15	strategy	strategy	NOUN
issue-3013	277	16	for	for	ADP
issue-3013	277	17	managing	manage	VERB
issue-3013	277	18	informal	informal	ADJ
issue-3013	277	19	organisational	organisational	ADJ
issue-3013	277	20	culture	culture	NOUN
issue-3013	277	21	within	within	ADP
issue-3013	277	22	local	local	ADJ
issue-3013	277	23	authorities	authority	NOUN
issue-3013	277	24	.	.	PUNCT
issue-3013	278	1	this	this	DET
issue-3013	278	2	approach	approach	NOUN
issue-3013	278	3	has	have	AUX
issue-3013	278	4	been	be	AUX
issue-3013	278	5	demonstrated	demonstrate	VERB
issue-3013	278	6	to	to	PART
issue-3013	278	7	assist	assist	VERB
issue-3013	278	8	in	in	ADP
issue-3013	278	9	the	the	DET
issue-3013	278	10	identification	identification	NOUN
issue-3013	278	11	and	and	CCONJ
issue-3013	278	12	resolution	resolution	NOUN
issue-3013	278	13	of	of	ADP
issue-3013	278	14	potential	potential	ADJ
issue-3013	278	15	issues	issue	NOUN
issue-3013	278	16	within	within	ADP
issue-3013	278	17	informal	informal	ADJ
issue-3013	278	18	networks	network	NOUN
issue-3013	278	19	.	.	PUNCT
issue-3013	279	1	furthermore	furthermore	ADV
issue-3013	279	2	,	,	PUNCT
issue-3013	279	3	it	it	PRON
issue-3013	279	4	has	have	AUX
issue-3013	279	5	been	be	AUX
issue-3013	279	6	shown	show	VERB
issue-3013	279	7	to	to	PART
issue-3013	279	8	promote	promote	VERB
issue-3013	279	9	a	a	DET
issue-3013	279	10	more	more	ADV
issue-3013	279	11	transparent	transparent	ADJ
issue-3013	279	12	and	and	CCONJ
issue-3013	279	13	collaborative	collaborative	ADJ
issue-3013	279	14	work	work	NOUN
issue-3013	279	15	environment	environment	NOUN
issue-3013	279	16	,	,	PUNCT
issue-3013	279	17	which	which	PRON
issue-3013	279	18	in	in	ADP
issue-3013	279	19	turn	turn	NOUN
issue-3013	279	20	has	have	VERB
issue-3013	279	21	a	a	DET
issue-3013	279	22	positive	positive	ADJ
issue-3013	279	23	effect	effect	NOUN
issue-3013	279	24	on	on	ADP
issue-3013	279	25	service	service	NOUN
issue-3013	279	26	delivery	delivery	NOUN
issue-3013	279	27	.	.	PUNCT
issue-3013	280	1	the	the	DET
issue-3013	280	2	findings	finding	NOUN
issue-3013	280	3	are	be	AUX
issue-3013	280	4	consistent	consistent	ADJ
issue-3013	280	5	with	with	ADP
issue-3013	280	6	the	the	DET
issue-3013	280	7	conclusions	conclusion	NOUN
issue-3013	280	8	posited	posit	VERB
issue-3013	280	9	by	by	ADP
issue-3013	280	10	foster	foster	ADJ
issue-3013	280	11	(	(	PUNCT
issue-3013	280	12	2021	2021	NUM
issue-3013	280	13	)	)	PUNCT
issue-3013	280	14	,	,	PUNCT
issue-3013	280	15	who	who	PRON
issue-3013	280	16	hypothesises	hypothesise	VERB
issue-3013	280	17	that	that	SCONJ
issue-3013	280	18	when	when	SCONJ
issue-3013	280	19	individuals	individual	NOUN
issue-3013	280	20	feel	feel	VERB
issue-3013	280	21	comfortable	comfortable	ADJ
issue-3013	280	22	sharing	share	VERB
issue-3013	280	23	their	their	PRON
issue-3013	280	24	thoughts	thought	NOUN
issue-3013	280	25	and	and	CCONJ
issue-3013	280	26	concerns	concern	NOUN
issue-3013	280	27	,	,	PUNCT
issue-3013	280	28	it	it	PRON
issue-3013	280	29	allows	allow	VERB
issue-3013	280	30	for	for	ADP
issue-3013	280	31	the	the	DET
issue-3013	280	32	identification	identification	NOUN
issue-3013	280	33	of	of	ADP
issue-3013	280	34	issues	issue	NOUN
issue-3013	280	35	that	that	PRON
issue-3013	280	36	may	may	AUX
issue-3013	280	37	arise	arise	VERB
issue-3013	280	38	within	within	ADP
issue-3013	280	39	informal	informal	ADJ
issue-3013	280	40	networks	network	NOUN
issue-3013	280	41	,	,	PUNCT
issue-3013	280	42	such	such	ADJ
issue-3013	280	43	as	as	ADP
issue-3013	280	44	cliques	clique	NOUN
issue-3013	280	45	or	or	CCONJ
issue-3013	280	46	miscommunication	miscommunication	NOUN
issue-3013	280	47	.	.	PUNCT
issue-3013	281	1	this	this	DET
issue-3013	281	2	proactive	proactive	ADJ
issue-3013	281	3	approach	approach	NOUN
issue-3013	281	4	enables	enable	VERB
issue-3013	281	5	managers	manager	NOUN
issue-3013	281	6	to	to	PART
issue-3013	281	7	address	address	VERB
issue-3013	281	8	these	these	DET
issue-3013	281	9	challenges	challenge	NOUN
issue-3013	281	10	before	before	SCONJ
issue-3013	281	11	they	they	PRON
issue-3013	281	12	escalate	escalate	VERB
issue-3013	281	13	,	,	PUNCT
issue-3013	281	14	thereby	thereby	ADV
issue-3013	281	15	ensuring	ensure	VERB
issue-3013	281	16	that	that	SCONJ
issue-3013	281	17	informal	informal	ADJ
issue-3013	281	18	interactions	interaction	NOUN
issue-3013	281	19	remain	remain	VERB
issue-3013	281	20	constructive	constructive	ADJ
issue-3013	281	21	and	and	CCONJ
issue-3013	281	22	aligned	align	VERB
issue-3013	281	23	with	with	ADP
issue-3013	281	24	the	the	DET
issue-3013	281	25	organisation	organisation	NOUN
issue-3013	281	26	's	's	PART
issue-3013	281	27	goals	goal	NOUN
issue-3013	281	28	.	.	PUNCT
issue-3013	282	1	participants	participant	NOUN
issue-3013	282	2	demonstrated	demonstrate	VERB
issue-3013	282	3	that	that	SCONJ
issue-3013	282	4	fostering	foster	VERB
issue-3013	282	5	inclusivity	inclusivity	NOUN
issue-3013	282	6	can	can	AUX
issue-3013	282	7	facilitate	facilitate	VERB
issue-3013	282	8	the	the	DET
issue-3013	282	9	integration	integration	NOUN
issue-3013	282	10	of	of	ADP
issue-3013	282	11	diverse	diverse	ADJ
issue-3013	282	12	perspectives	perspective	NOUN
issue-3013	282	13	and	and	CCONJ
issue-3013	282	14	mitigate	mitigate	VERB
issue-3013	282	15	the	the	DET
issue-3013	282	16	predominance	predominance	NOUN
issue-3013	282	17	of	of	ADP
issue-3013	282	18	informal	informal	ADJ
issue-3013	282	19	cliques	clique	NOUN
issue-3013	282	20	.	.	PUNCT
issue-3013	283	1	as	as	SCONJ
issue-3013	283	2	one	one	NUM
issue-3013	283	3	participant	participant	NOUN
issue-3013	283	4	stated	state	VERB
issue-3013	283	5	:	:	PUNCT
issue-3013	283	6	"	"	PUNCT
issue-3013	283	7	creating	create	VERB
issue-3013	283	8	an	an	DET
issue-3013	283	9	environment	environment	NOUN
issue-3013	283	10	where	where	SCONJ
issue-3013	283	11	everyone	everyone	PRON
issue-3013	283	12	feels	feels	AUX
issue-3013	283	13	valued	value	VERB
issue-3013	283	14	has	have	AUX
issue-3013	283	15	diminished	diminish	VERB
issue-3013	283	16	the	the	DET
issue-3013	283	17	influence	influence	NOUN
issue-3013	283	18	of	of	ADP
issue-3013	283	19	informal	informal	ADJ
issue-3013	283	20	groups	group	NOUN
issue-3013	283	21	.	.	PUNCT
issue-3013	284	1	we	we	PRON
issue-3013	284	2	now	now	ADV
issue-3013	284	3	collaborate	collaborate	VERB
issue-3013	284	4	more	more	ADV
issue-3013	284	5	effectively	effectively	ADV
issue-3013	284	6	.	.	PUNCT
issue-3013	284	7	"	"	PUNCT
issue-3013	285	1	the	the	DET
issue-3013	285	2	study	study	NOUN
issue-3013	285	3	also	also	ADV
issue-3013	285	4	found	find	VERB
issue-3013	285	5	that	that	SCONJ
issue-3013	285	6	promoting	promote	VERB
issue-3013	285	7	inclusivity	inclusivity	NOUN
issue-3013	285	8	can	can	AUX
issue-3013	285	9	offset	offset	VERB
issue-3013	285	10	the	the	DET
issue-3013	285	11	detrimental	detrimental	ADJ
issue-3013	285	12	impact	impact	NOUN
issue-3013	285	13	of	of	ADP
issue-3013	285	14	informal	informal	ADJ
issue-3013	285	15	cliques	clique	NOUN
issue-3013	285	16	that	that	PRON
issue-3013	285	17	may	may	AUX
issue-3013	285	18	emerge	emerge	VERB
issue-3013	285	19	within	within	ADP
issue-3013	285	20	the	the	DET
issue-3013	285	21	organisation	organisation	NOUN
issue-3013	285	22	.	.	PUNCT
issue-3013	286	1	when	when	SCONJ
issue-3013	286	2	individuals	individual	NOUN
issue-3013	286	3	from	from	ADP
issue-3013	286	4	diverse	diverse	ADJ
issue-3013	286	5	backgrounds	background	NOUN
issue-3013	286	6	feel	feel	AUX
issue-3013	286	7	valued	value	VERB
issue-3013	286	8	and	and	CCONJ
issue-3013	286	9	included	include	VERB
issue-3013	286	10	,	,	PUNCT
issue-3013	286	11	they	they	PRON
issue-3013	286	12	are	be	AUX
issue-3013	286	13	more	more	ADV
issue-3013	286	14	likely	likely	ADJ
issue-3013	286	15	to	to	PART
issue-3013	286	16	contribute	contribute	VERB
issue-3013	286	17	their	their	PRON
issue-3013	286	18	unique	unique	ADJ
issue-3013	286	19	insights	insight	NOUN
issue-3013	286	20	and	and	CCONJ
issue-3013	286	21	ideas	idea	NOUN
issue-3013	286	22	.	.	PUNCT
issue-3013	287	1	these	these	DET
issue-3013	287	2	findings	finding	NOUN
issue-3013	287	3	are	be	AUX
issue-3013	287	4	consistent	consistent	ADJ
issue-3013	287	5	with	with	ADP
issue-3013	287	6	those	those	PRON
issue-3013	287	7	of	of	ADP
issue-3013	287	8	frisk	frisk	NOUN
issue-3013	287	9	and	and	CCONJ
issue-3013	287	10	bannister	bannister	PROPN
issue-3013	287	11	(	(	PUNCT
issue-3013	287	12	2022	2022	NUM
issue-3013	287	13	)	)	PUNCT
issue-3013	287	14	,	,	PUNCT
issue-3013	287	15	who	who	PRON
issue-3013	287	16	acknowledge	acknowledge	VERB
issue-3013	287	17	that	that	SCONJ
issue-3013	287	18	diversity	diversity	NOUN
issue-3013	287	19	of	of	ADP
issue-3013	287	20	thought	thought	NOUN
issue-3013	287	21	can	can	AUX
issue-3013	287	22	enhance	enhance	VERB
issue-3013	287	23	problem	problem	NOUN
issue-3013	287	24	-	-	PUNCT
issue-3013	287	25	solving	solve	VERB
issue-3013	287	26	and	and	CCONJ
issue-3013	287	27	decisionmaking	decisionmake	VERB
issue-3013	287	28	processes	process	NOUN
issue-3013	287	29	,	,	PUNCT
issue-3013	287	30	ultimately	ultimately	ADV
issue-3013	287	31	leading	lead	VERB
issue-3013	287	32	to	to	ADP
issue-3013	287	33	better	well	ADJ
issue-3013	287	34	service	service	NOUN
issue-3013	287	35	delivery	delivery	NOUN
issue-3013	287	36	outcomes	outcome	NOUN
issue-3013	287	37	.	.	PUNCT
issue-3013	288	1	the	the	DET
issue-3013	288	2	results	result	NOUN
issue-3013	288	3	indicated	indicate	VERB
issue-3013	288	4	that	that	SCONJ
issue-3013	288	5	local	local	ADJ
issue-3013	288	6	authorities	authority	NOUN
issue-3013	288	7	should	should	AUX
issue-3013	288	8	implement	implement	VERB
issue-3013	288	9	training	training	NOUN
issue-3013	288	10	programmes	programme	NOUN
issue-3013	288	11	to	to	PART
issue-3013	288	12	equip	equip	VERB
issue-3013	288	13	staff	staff	NOUN
issue-3013	288	14	with	with	ADP
issue-3013	288	15	the	the	DET
issue-3013	288	16	skills	skill	NOUN
issue-3013	288	17	needed	need	VERB
issue-3013	288	18	to	to	PART
issue-3013	288	19	navigate	navigate	VERB
issue-3013	288	20	formal	formal	ADJ
issue-3013	288	21	structures	structure	NOUN
issue-3013	288	22	.	.	PUNCT
issue-3013	289	1	a	a	DET
issue-3013	289	2	participant	participant	NOUN
issue-3013	289	3	remarked	remark	VERB
issue-3013	289	4	:	:	PUNCT
issue-3013	289	5	"	"	PUNCT
issue-3013	289	6	the	the	DET
issue-3013	289	7	workshops	workshop	NOUN
issue-3013	289	8	we	we	PRON
issue-3013	289	9	attended	attend	VERB
issue-3013	289	10	helped	help	VERB
issue-3013	289	11	us	we	PRON
issue-3013	289	12	appreciate	appreciate	VERB
issue-3013	289	13	the	the	DET
issue-3013	289	14	importance	importance	NOUN
issue-3013	289	15	of	of	ADP
issue-3013	289	16	formal	formal	ADJ
issue-3013	289	17	processes	process	NOUN
issue-3013	289	18	and	and	CCONJ
issue-3013	289	19	we	we	PRON
issue-3013	289	20	started	start	VERB
issue-3013	289	21	applying	apply	VERB
issue-3013	289	22	what	what	PRON
issue-3013	289	23	we	we	PRON
issue-3013	289	24	learned	learn	VERB
issue-3013	289	25	in	in	ADP
issue-3013	289	26	our	our	PRON
issue-3013	289	27	daily	daily	ADJ
issue-3013	289	28	tasks	task	NOUN
issue-3013	289	29	.	.	PUNCT
issue-3013	289	30	"	"	PUNCT
issue-3013	290	1	participant	participant	NOUN
issue-3013	290	2	6	6	NUM
issue-3013	290	3	said	say	VERB
issue-3013	290	4	:	:	PUNCT
issue-3013	290	5	"	"	PUNCT
issue-3013	290	6	our	our	PRON
issue-3013	290	7	training	training	NOUN
issue-3013	290	8	equips	equip	VERB
issue-3013	290	9	staff	staff	NOUN
issue-3013	290	10	with	with	ADP
issue-3013	290	11	the	the	DET
issue-3013	290	12	skills	skill	NOUN
issue-3013	290	13	to	to	PART
issue-3013	290	14	handle	handle	VERB
issue-3013	290	15	inquiries	inquiry	NOUN
issue-3013	290	16	effectively	effectively	ADV
issue-3013	290	17	and	and	CCONJ
issue-3013	290	18	improve	improve	VERB
issue-3013	290	19	overall	overall	ADJ
issue-3013	290	20	customer	customer	NOUN
issue-3013	290	21	satisfaction	satisfaction	NOUN
issue-3013	290	22	.	.	PUNCT
issue-3013	290	23	"	"	PUNCT
issue-3013	291	1	the	the	DET
issue-3013	291	2	study	study	NOUN
issue-3013	291	3	also	also	ADV
issue-3013	291	4	revealed	reveal	VERB
issue-3013	291	5	that	that	SCONJ
issue-3013	291	6	implementing	implement	VERB
issue-3013	291	7	training	training	NOUN
issue-3013	291	8	programmes	programme	NOUN
issue-3013	291	9	is	be	AUX
issue-3013	291	10	a	a	DET
issue-3013	291	11	strategic	strategic	ADJ
issue-3013	291	12	approach	approach	NOUN
issue-3013	291	13	to	to	ADP
issue-3013	291	14	managing	manage	VERB
issue-3013	291	15	informal	informal	ADJ
issue-3013	291	16	organisational	organisational	ADJ
issue-3013	291	17	culture	culture	NOUN
issue-3013	291	18	within	within	ADP
issue-3013	291	19	local	local	ADJ
issue-3013	291	20	authorities	authority	NOUN
issue-3013	291	21	,	,	PUNCT
issue-3013	291	22	particularly	particularly	ADV
issue-3013	291	23	with	with	ADP
issue-3013	291	24	regard	regard	NOUN
issue-3013	291	25	to	to	ADP
issue-3013	291	26	equipping	equip	VERB
issue-3013	291	27	employees	employee	NOUN
issue-3013	291	28	with	with	ADP
issue-3013	291	29	the	the	DET
issue-3013	291	30	skills	skill	NOUN
issue-3013	291	31	necessary	necessary	ADJ
issue-3013	291	32	to	to	PART
issue-3013	291	33	navigate	navigate	VERB
issue-3013	291	34	formal	formal	ADJ
issue-3013	291	35	structures	structure	NOUN
issue-3013	291	36	effectively	effectively	ADV
issue-3013	291	37	.	.	PUNCT
issue-3013	292	1	a	a	DET
issue-3013	292	2	key	key	ADJ
issue-3013	292	3	feature	feature	NOUN
issue-3013	292	4	of	of	ADP
issue-3013	292	5	these	these	DET
issue-3013	292	6	programmes	programme	NOUN
issue-3013	292	7	is	be	AUX
issue-3013	292	8	that	that	SCONJ
issue-3013	292	9	they	they	PRON
issue-3013	292	10	help	help	VERB
issue-3013	292	11	employees	employee	NOUN
issue-3013	292	12	to	to	PART
issue-3013	292	13	understand	understand	VERB
issue-3013	292	14	the	the	DET
issue-3013	292	15	formal	formal	ADJ
issue-3013	292	16	organisational	organisational	ADJ
issue-3013	292	17	structures	structure	NOUN
issue-3013	292	18	and	and	CCONJ
issue-3013	292	19	processes	process	NOUN
issue-3013	292	20	that	that	PRON
issue-3013	292	21	govern	govern	VERB
issue-3013	292	22	their	their	PRON
issue-3013	292	23	work	work	NOUN
issue-3013	292	24	.	.	PUNCT
issue-3013	293	1	the	the	DET
issue-3013	293	2	results	result	NOUN
issue-3013	293	3	support	support	VERB
issue-3013	293	4	ahsan	ahsan	PROPN
issue-3013	293	5	's	's	PART
issue-3013	293	6	(	(	PUNCT
issue-3013	293	7	2025	2025	NUM
issue-3013	293	8	)	)	PUNCT
issue-3013	293	9	assertion	assertion	NOUN
issue-3013	293	10	that	that	SCONJ
issue-3013	293	11	providing	provide	VERB
issue-3013	293	12	clarity	clarity	NOUN
issue-3013	293	13	on	on	ADP
issue-3013	293	14	roles	role	NOUN
issue-3013	293	15	,	,	PUNCT
issue-3013	293	16	responsibilities	responsibility	NOUN
issue-3013	293	17	,	,	PUNCT
issue-3013	293	18	and	and	CCONJ
issue-3013	293	19	procedural	procedural	ADJ
issue-3013	293	20	training	training	NOUN
issue-3013	293	21	can	can	AUX
issue-3013	293	22	empower	empower	VERB
issue-3013	293	23	employees	employee	NOUN
issue-3013	293	24	to	to	PART
issue-3013	293	25	operate	operate	VERB
issue-3013	293	26	more	more	ADV
issue-3013	293	27	effectively	effectively	ADV
issue-3013	293	28	within	within	ADP
issue-3013	293	29	established	establish	VERB
issue-3013	293	30	frameworks	framework	NOUN
issue-3013	293	31	.	.	PUNCT
issue-3013	294	1	this	this	DET
issue-3013	294	2	understanding	understanding	NOUN
issue-3013	294	3	is	be	AUX
issue-3013	294	4	crucial	crucial	ADJ
issue-3013	294	5	for	for	ADP
issue-3013	294	6	ensuring	ensure	VERB
issue-3013	294	7	that	that	SCONJ
issue-3013	294	8	informal	informal	ADJ
issue-3013	294	9	interactions	interaction	NOUN
issue-3013	294	10	align	align	VERB
issue-3013	294	11	with	with	ADP
issue-3013	294	12	formal	formal	ADJ
issue-3013	294	13	expectations	expectation	NOUN
issue-3013	294	14	,	,	PUNCT
issue-3013	294	15	thereby	thereby	ADV
issue-3013	294	16	reducing	reduce	VERB
issue-3013	294	17	confusion	confusion	NOUN
issue-3013	294	18	and	and	CCONJ
issue-3013	294	19	enhancing	enhance	VERB
issue-3013	294	20	efficiency	efficiency	NOUN
issue-3013	294	21	.	.	PUNCT
issue-3013	295	1	participants	participant	NOUN
issue-3013	295	2	indicated	indicate	VERB
issue-3013	295	3	that	that	SCONJ
issue-3013	295	4	managers	manager	NOUN
issue-3013	295	5	should	should	AUX
issue-3013	295	6	recognise	recognise	VERB
issue-3013	295	7	formal	formal	ADJ
issue-3013	295	8	achievements	achievement	NOUN
issue-3013	295	9	by	by	ADP
issue-3013	295	10	acknowledging	acknowledge	VERB
issue-3013	295	11	and	and	CCONJ
issue-3013	295	12	rewarding	reward	VERB
issue-3013	295	13	employees	employee	NOUN
issue-3013	295	14	who	who	PRON
issue-3013	295	15	adhere	adhere	VERB
issue-3013	295	16	to	to	ADP
issue-3013	295	17	formal	formal	ADJ
issue-3013	295	18	processes	process	NOUN
issue-3013	295	19	,	,	PUNCT
issue-3013	295	20	in	in	ADP
issue-3013	295	21	order	order	NOUN
issue-3013	295	22	to	to	PART
issue-3013	295	23	reinforce	reinforce	VERB
issue-3013	295	24	positive	positive	ADJ
issue-3013	295	25	behaviours	behaviour	NOUN
issue-3013	295	26	.	.	PUNCT
issue-3013	296	1	participant	participant	PROPN
issue-3013	296	2	4	4	NUM
issue-3013	296	3	indicated	indicate	VERB
issue-3013	296	4	that	that	SCONJ
issue-3013	296	5	"	"	PUNCT
issue-3013	296	6	when	when	SCONJ
issue-3013	296	7	our	our	PRON
issue-3013	296	8	team	team	NOUN
issue-3013	296	9	’s	’s	PART
issue-3013	296	10	efforts	effort	NOUN
issue-3013	296	11	to	to	PART
issue-3013	296	12	follow	follow	VERB
issue-3013	296	13	the	the	DET
issue-3013	296	14	established	establish	VERB
issue-3013	296	15	protocols	protocol	NOUN
issue-3013	296	16	were	be	AUX
issue-3013	296	17	celebrated	celebrate	VERB
issue-3013	296	18	,	,	PUNCT
issue-3013	296	19	it	it	PRON
issue-3013	296	20	encouraged	encourage	VERB
issue-3013	296	21	others	other	NOUN
issue-3013	296	22	to	to	PART
issue-3013	296	23	do	do	VERB
issue-3013	296	24	the	the	DET
issue-3013	296	25	same	same	ADJ
issue-3013	296	26	.	.	PUNCT
issue-3013	296	27	"	"	PUNCT
issue-3013	297	1	the	the	DET
issue-3013	297	2	study	study	NOUN
issue-3013	297	3	also	also	ADV
issue-3013	297	4	showed	show	VERB
issue-3013	297	5	that	that	SCONJ
issue-3013	297	6	acknowledging	acknowledge	VERB
issue-3013	297	7	formal	formal	ADJ
issue-3013	297	8	achievements	achievement	NOUN
issue-3013	297	9	can	can	AUX
issue-3013	297	10	help	help	VERB
issue-3013	297	11	bridge	bridge	VERB
issue-3013	297	12	the	the	DET
issue-3013	297	13	gap	gap	NOUN
issue-3013	297	14	between	between	ADP
issue-3013	297	15	formal	formal	ADJ
issue-3013	297	16	and	and	CCONJ
issue-3013	297	17	informal	informal	ADJ
issue-3013	297	18	cultures	culture	NOUN
issue-3013	297	19	.	.	PUNCT
issue-3013	298	1	this	this	PRON
issue-3013	298	2	sends	send	VERB
issue-3013	298	3	a	a	DET
issue-3013	298	4	clear	clear	ADJ
issue-3013	298	5	message	message	NOUN
issue-3013	298	6	that	that	SCONJ
issue-3013	298	7	,	,	PUNCT
issue-3013	298	8	while	while	SCONJ
issue-3013	298	9	informal	informal	ADJ
issue-3013	298	10	interactions	interaction	NOUN
issue-3013	298	11	are	be	AUX
issue-3013	298	12	valuable	valuable	ADJ
issue-3013	298	13	,	,	PUNCT
issue-3013	298	14	they	they	PRON
issue-3013	298	15	should	should	AUX
issue-3013	298	16	complement	complement	VERB
issue-3013	298	17	,	,	PUNCT
issue-3013	298	18	rather	rather	ADV
issue-3013	298	19	than	than	ADP
issue-3013	298	20	undermine	undermine	ADJ
issue-3013	298	21	,	,	PUNCT
issue-3013	298	22	formal	formal	ADJ
issue-3013	298	23	structures	structure	NOUN
issue-3013	298	24	(	(	PUNCT
issue-3013	298	25	hällström	hällström	NOUN
issue-3013	298	26	et	et	PROPN
issue-3013	298	27	al	al	PROPN
issue-3013	298	28	.	.	PROPN
issue-3013	298	29	,	,	PUNCT
issue-3013	298	30	2025	2025	NUM
issue-3013	298	31	)	)	PUNCT
issue-3013	298	32	.	.	PUNCT
issue-3013	299	1	this	this	DET
issue-3013	299	2	alignment	alignment	NOUN
issue-3013	299	3	is	be	AUX
issue-3013	299	4	particularly	particularly	ADV
issue-3013	299	5	important	important	ADJ
issue-3013	299	6	in	in	ADP
issue-3013	299	7	local	local	ADJ
issue-3013	299	8	authorities	authority	NOUN
issue-3013	299	9	,	,	PUNCT
issue-3013	299	10	where	where	SCONJ
issue-3013	299	11	adherence	adherence	NOUN
issue-3013	299	12	to	to	ADP
issue-3013	299	13	formal	formal	ADJ
issue-3013	299	14	processes	process	NOUN
issue-3013	299	15	can	can	AUX
issue-3013	299	16	have	have	VERB
issue-3013	299	17	a	a	DET
issue-3013	299	18	significant	significant	ADJ
issue-3013	299	19	impact	impact	NOUN
issue-3013	299	20	on	on	ADP
issue-3013	299	21	the	the	DET
issue-3013	299	22	outcomes	outcome	NOUN
issue-3013	299	23	of	of	ADP
issue-3013	299	24	service	service	NOUN
issue-3013	299	25	delivery	delivery	NOUN
issue-3013	299	26	.	.	PUNCT
issue-3013	300	1	when	when	SCONJ
issue-3013	300	2	employees	employee	NOUN
issue-3013	300	3	understand	understand	VERB
issue-3013	300	4	that	that	SCONJ
issue-3013	300	5	their	their	PRON
issue-3013	300	6	contributions	contribution	NOUN
issue-3013	300	7	to	to	ADP
issue-3013	300	8	these	these	DET
issue-3013	300	9	processes	process	NOUN
issue-3013	300	10	are	be	AUX
issue-3013	300	11	valued	value	VERB
issue-3013	300	12	,	,	PUNCT
issue-3013	300	13	they	they	PRON
issue-3013	300	14	are	be	AUX
issue-3013	300	15	more	more	ADV
issue-3013	300	16	likely	likely	ADJ
issue-3013	300	17	to	to	PART
issue-3013	300	18	engage	engage	VERB
issue-3013	300	19	in	in	ADP
issue-3013	300	20	behaviours	behaviour	NOUN
issue-3013	300	21	that	that	PRON
issue-3013	300	22	support	support	VERB
issue-3013	300	23	the	the	DET
issue-3013	300	24	organisation	organisation	NOUN
issue-3013	300	25	's	's	PART
issue-3013	300	26	goals	goal	NOUN
issue-3013	300	27	.	.	PUNCT
issue-3013	301	1	baltic	baltic	PROPN
issue-3013	301	2	journal	journal	PROPN
issue-3013	301	3	of	of	ADP
issue-3013	301	4	economic	economic	ADJ
issue-3013	301	5	studies	study	NOUN
issue-3013	301	6	50	50	NUM
issue-3013	301	7	vol	vol	NOUN
issue-3013	301	8	.	.	PUNCT
issue-3013	301	9	11	11	NUM
issue-3013	301	10	no	no	NOUN
issue-3013	301	11	.	.	NOUN
issue-3013	301	12	4	4	NUM
issue-3013	301	13	,	,	PUNCT
issue-3013	301	14	2025	2025	NUM
issue-3013	301	15	8	8	NUM
issue-3013	301	16	.	.	PUNCT
issue-3013	302	1	conclusions	conclusion	NOUN
issue-3013	302	2	the	the	DET
issue-3013	302	3	study	study	NOUN
issue-3013	302	4	concluded	conclude	VERB
issue-3013	302	5	that	that	SCONJ
issue-3013	302	6	the	the	DET
issue-3013	302	7	existing	exist	VERB
issue-3013	302	8	informal	informal	ADJ
issue-3013	302	9	cultures	culture	NOUN
issue-3013	302	10	within	within	ADP
issue-3013	302	11	local	local	ADJ
issue-3013	302	12	authorities	authority	NOUN
issue-3013	302	13	in	in	ADP
issue-3013	302	14	zimbabwe	zimbabwe	PROPN
issue-3013	302	15	have	have	VERB
issue-3013	302	16	both	both	CCONJ
issue-3013	302	17	positive	positive	ADJ
issue-3013	302	18	and	and	CCONJ
issue-3013	302	19	negative	negative	ADJ
issue-3013	302	20	effects	effect	NOUN
issue-3013	302	21	,	,	PUNCT
issue-3013	302	22	leading	lead	VERB
issue-3013	302	23	to	to	ADP
issue-3013	302	24	inadequate	inadequate	ADJ
issue-3013	302	25	service	service	NOUN
issue-3013	302	26	delivery	delivery	NOUN
issue-3013	302	27	.	.	PUNCT
issue-3013	303	1	these	these	DET
issue-3013	303	2	cultures	culture	NOUN
issue-3013	303	3	have	have	AUX
issue-3013	303	4	been	be	AUX
issue-3013	303	5	shown	show	VERB
issue-3013	303	6	to	to	PART
issue-3013	303	7	encourage	encourage	VERB
issue-3013	303	8	practices	practice	NOUN
issue-3013	303	9	that	that	PRON
issue-3013	303	10	include	include	VERB
issue-3013	303	11	inefficiency	inefficiency	NOUN
issue-3013	303	12	,	,	PUNCT
issue-3013	303	13	corruption	corruption	NOUN
issue-3013	303	14	,	,	PUNCT
issue-3013	303	15	and	and	CCONJ
issue-3013	303	16	inadequate	inadequate	ADJ
issue-3013	303	17	service	service	NOUN
issue-3013	303	18	delivery	delivery	NOUN
issue-3013	303	19	,	,	PUNCT
issue-3013	303	20	thereby	thereby	ADV
issue-3013	303	21	impeding	impede	VERB
issue-3013	303	22	the	the	DET
issue-3013	303	23	capacity	capacity	NOUN
issue-3013	303	24	of	of	ADP
issue-3013	303	25	local	local	ADJ
issue-3013	303	26	authorities	authority	NOUN
issue-3013	303	27	to	to	PART
issue-3013	303	28	fulfil	fulfil	VERB
issue-3013	303	29	their	their	PRON
issue-3013	303	30	responsibilities	responsibility	NOUN
issue-3013	303	31	in	in	ADP
issue-3013	303	32	an	an	DET
issue-3013	303	33	effective	effective	ADJ
issue-3013	303	34	manner	manner	NOUN
issue-3013	303	35	.	.	PUNCT
issue-3013	304	1	consequently	consequently	ADV
issue-3013	304	2	,	,	PUNCT
issue-3013	304	3	residents	resident	NOUN
issue-3013	304	4	are	be	AUX
issue-3013	304	5	expressing	express	VERB
issue-3013	304	6	discontent	discontent	NOUN
issue-3013	304	7	with	with	ADP
issue-3013	304	8	the	the	DET
issue-3013	304	9	services	service	NOUN
issue-3013	304	10	provided	provide	VERB
issue-3013	304	11	by	by	ADP
issue-3013	304	12	their	their	PRON
issue-3013	304	13	respective	respective	ADJ
issue-3013	304	14	local	local	ADJ
issue-3013	304	15	governments	government	NOUN
issue-3013	304	16	.	.	PUNCT
issue-3013	305	1	the	the	DET
issue-3013	305	2	study	study	NOUN
issue-3013	305	3	also	also	ADV
issue-3013	305	4	concluded	conclude	VERB
issue-3013	305	5	that	that	SCONJ
issue-3013	305	6	local	local	ADJ
issue-3013	305	7	authorities	authority	NOUN
issue-3013	305	8	should	should	AUX
issue-3013	305	9	adopt	adopt	VERB
issue-3013	305	10	various	various	ADJ
issue-3013	305	11	strategies	strategy	NOUN
issue-3013	305	12	for	for	ADP
issue-3013	305	13	managing	manage	VERB
issue-3013	305	14	informal	informal	ADJ
issue-3013	305	15	organisational	organisational	ADJ
issue-3013	305	16	cultures	culture	NOUN
issue-3013	305	17	,	,	PUNCT
issue-3013	305	18	such	such	ADJ
issue-3013	305	19	as	as	ADP
issue-3013	305	20	establishing	establish	VERB
issue-3013	305	21	clear	clear	ADJ
issue-3013	305	22	organisational	organisational	ADJ
issue-3013	305	23	values	value	NOUN
issue-3013	305	24	,	,	PUNCT
issue-3013	305	25	encouraging	encourage	VERB
issue-3013	305	26	open	open	ADJ
issue-3013	305	27	communication	communication	NOUN
issue-3013	305	28	and	and	CCONJ
issue-3013	305	29	feedback	feedback	NOUN
issue-3013	305	30	loops	loop	NOUN
issue-3013	305	31	,	,	PUNCT
issue-3013	305	32	promoting	promote	VERB
issue-3013	305	33	inclusivity	inclusivity	NOUN
issue-3013	305	34	,	,	PUNCT
issue-3013	305	35	implementing	implement	VERB
issue-3013	305	36	training	training	NOUN
issue-3013	305	37	programmes	programme	NOUN
issue-3013	305	38	to	to	PART
issue-3013	305	39	help	help	VERB
issue-3013	305	40	staff	staff	NOUN
issue-3013	305	41	navigate	navigate	VERB
issue-3013	305	42	formal	formal	ADJ
issue-3013	305	43	structures	structure	NOUN
issue-3013	305	44	,	,	PUNCT
issue-3013	305	45	and	and	CCONJ
issue-3013	305	46	recognising	recognise	VERB
issue-3013	305	47	formal	formal	ADJ
issue-3013	305	48	achievements	achievement	NOUN
issue-3013	305	49	to	to	PART
issue-3013	305	50	reinforce	reinforce	VERB
issue-3013	305	51	positive	positive	ADJ
issue-3013	305	52	behaviours	behaviour	NOUN
issue-3013	305	53	and	and	CCONJ
issue-3013	305	54	lead	lead	VERB
issue-3013	305	55	to	to	ADP
issue-3013	305	56	effective	effective	ADJ
issue-3013	305	57	service	service	NOUN
issue-3013	305	58	delivery	delivery	NOUN
issue-3013	305	59	.	.	PUNCT
issue-3013	306	1	author	author	NOUN
issue-3013	306	2	contributions	contribution	NOUN
issue-3013	306	3	:	:	PUNCT
issue-3013	306	4	conceptualization	conceptualization	NOUN
issue-3013	306	5	,	,	PUNCT
issue-3013	306	6	c.m	c.m	NOUN
issue-3013	306	7	;	;	PUNCT
issue-3013	306	8	methodology	methodology	NOUN
issue-3013	306	9	,	,	PUNCT
issue-3013	306	10	t.n	t.n	PROPN
issue-3013	306	11	and	and	CCONJ
issue-3013	306	12	s.k.m	s.k.m	PROPN
issue-3013	306	13	;	;	PUNCT
issue-3013	306	14	software	software	NOUN
issue-3013	306	15	,	,	PUNCT
issue-3013	306	16	t.n	t.n	PROPN
issue-3013	306	17	.	.	PROPN
issue-3013	306	18	;	;	PUNCT
issue-3013	306	19	validation	validation	NOUN
issue-3013	306	20	,	,	PUNCT
issue-3013	306	21	kt.n	kt.n	NOUN
issue-3013	306	22	.	.	PROPN
issue-3013	306	23	,	,	PUNCT
issue-3013	306	24	and	and	CCONJ
issue-3013	306	25	s.k.m	s.k.m	PROPN
issue-3013	306	26	.	.	PUNCT
issue-3013	306	27	;	;	PUNCT
issue-3013	306	28	formal	formal	ADJ
issue-3013	306	29	analysis	analysis	NOUN
issue-3013	306	30	,	,	PUNCT
issue-3013	306	31	c.m	c.m	PROPN
issue-3013	306	32	.	.	PROPN
issue-3013	306	33	;	;	PUNCT
issue-3013	306	34	investigation	investigation	NOUN
issue-3013	306	35	,	,	PUNCT
issue-3013	306	36	c.m	c.m	PROPN
issue-3013	306	37	;	;	PUNCT
issue-3013	306	38	resources	resource	NOUN
issue-3013	306	39	,	,	PUNCT
issue-3013	306	40	t.n	t.n	PROPN
issue-3013	306	41	and	and	CCONJ
issue-3013	306	42	s.k.m	s.k.m	PROPN
issue-3013	306	43	.	.	PUNCT
issue-3013	306	44	;	;	PUNCT
issue-3013	306	45	data	datum	NOUN
issue-3013	306	46	curation	curation	NOUN
issue-3013	306	47	,	,	PUNCT
issue-3013	306	48	c.m	c.m	PROPN
issue-3013	306	49	and	and	CCONJ
issue-3013	306	50	s.k.m	s.k.m	PROPN
issue-3013	306	51	.	.	PUNCT
issue-3013	306	52	;	;	PUNCT
issue-3013	306	53	writing	write	VERB
issue-3013	306	54	–	–	PUNCT
issue-3013	306	55	original	original	ADJ
issue-3013	306	56	draft	draft	NOUN
issue-3013	306	57	preparation	preparation	NOUN
issue-3013	306	58	,	,	PUNCT
issue-3013	306	59	c.m	c.m	PROPN
issue-3013	306	60	;	;	PUNCT
issue-3013	306	61	writing	write	VERB
issue-3013	306	62	–	–	PUNCT
issue-3013	306	63	review	review	NOUN
issue-3013	306	64	and	and	CCONJ
issue-3013	306	65	editing	editing	NOUN
issue-3013	306	66	,	,	PUNCT
issue-3013	306	67	t.n	t.n	PROPN
issue-3013	306	68	and	and	CCONJ
issue-3013	306	69	s.k.m	s.k.m	PROPN
issue-3013	306	70	.	.	PUNCT
issue-3013	306	71	;	;	PUNCT
issue-3013	307	1	visualization	visualization	NOUN
issue-3013	307	2	,	,	PUNCT
issue-3013	307	3	t.n	t.n	PROPN
issue-3013	307	4	.	.	PROPN
issue-3013	307	5	;	;	PUNCT
issue-3013	307	6	supervision	supervision	NOUN
issue-3013	307	7	,	,	PUNCT
issue-3013	307	8	t.n	t.n	PROPN
issue-3013	307	9	.	.	PROPN
issue-3013	307	10	;	;	PUNCT
issue-3013	307	11	project	project	NOUN
issue-3013	307	12	administration	administration	NOUN
issue-3013	307	13	,	,	PUNCT
issue-3013	307	14	c.m	c.m	PROPN
issue-3013	307	15	;	;	PUNCT
issue-3013	307	16	funding	funding	NOUN
issue-3013	307	17	acquisition	acquisition	NOUN
issue-3013	307	18	,	,	PUNCT
issue-3013	307	19	t.n	t.n	PROPN
issue-3013	307	20	.	.	PROPN
issue-3013	307	21	all	all	DET
issue-3013	307	22	authors	author	NOUN
issue-3013	307	23	have	have	AUX
issue-3013	307	24	read	read	VERB
issue-3013	307	25	and	and	CCONJ
issue-3013	307	26	agreed	agree	VERB
issue-3013	307	27	to	to	ADP
issue-3013	307	28	the	the	DET
issue-3013	307	29	published	publish	VERB
issue-3013	307	30	version	version	NOUN
issue-3013	307	31	of	of	ADP
issue-3013	307	32	the	the	DET
issue-3013	307	33	manuscript	manuscript	NOUN
issue-3013	307	34	.	.	PUNCT
issue-3013	308	1	references	reference	NOUN
issue-3013	308	2	:	:	PUNCT
issue-3013	309	1	adams	adams	PROPN
issue-3013	309	2	,	,	PUNCT
issue-3013	309	3	d.	d.	PROPN
issue-3013	309	4	,	,	PUNCT
issue-3013	309	5	&	&	CCONJ
issue-3013	309	6	hakonarson	hakonarson	PROPN
issue-3013	309	7	,	,	PUNCT
issue-3013	309	8	h.	h.	PROPN
issue-3013	309	9	(	(	PUNCT
issue-3013	309	10	2024	2024	NUM
issue-3013	309	11	)	)	PUNCT
issue-3013	309	12	.	.	PUNCT
issue-3013	310	1	an	an	DET
issue-3013	310	2	integrated	integrated	ADJ
issue-3013	310	3	approach	approach	NOUN
issue-3013	310	4	to	to	ADP
issue-3013	310	5	service	service	NOUN
issue-3013	310	6	delivery	delivery	NOUN
issue-3013	310	7	for	for	ADP
issue-3013	310	8	people	people	NOUN
issue-3013	310	9	with	with	ADP
issue-3013	310	10	multiple	multiple	ADJ
issue-3013	310	11	and	and	CCONJ
issue-3013	310	12	complex	complex	ADJ
issue-3013	310	13	needs	need	NOUN
issue-3013	310	14	.	.	PUNCT
issue-3013	310	15	 	 	SPACE
issue-3013	311	1	oecd	oecd	PROPN
issue-3013	311	2	social	social	ADJ
issue-3013	311	3	,	,	PUNCT
issue-3013	311	4	employment	employment	NOUN
issue-3013	311	5	,	,	PUNCT
issue-3013	311	6	and	and	CCONJ
issue-3013	311	7	migration	migration	NOUN
issue-3013	311	8	working	work	VERB
issue-3013	311	9	papers	paper	NOUN
issue-3013	311	10	,	,	PUNCT
issue-3013	311	11	(	(	PUNCT
issue-3013	311	12	305	305	NUM
issue-3013	311	13	)	)	PUNCT
issue-3013	311	14	,	,	PUNCT
issue-3013	311	15	0_1–36	0_1–36	INTJ
issue-3013	311	16	.	.	PUNCT
issue-3013	312	1	af	af	PROPN
issue-3013	312	2	hällström	hällström	PROPN
issue-3013	312	3	,	,	PUNCT
issue-3013	312	4	a.	a.	PROPN
issue-3013	312	5	,	,	PUNCT
issue-3013	312	6	bosch	bosch	PROPN
issue-3013	312	7	-	-	PUNCT
issue-3013	312	8	sijtsema	sijtsema	PROPN
issue-3013	312	9	,	,	PUNCT
issue-3013	312	10	p.	p.	NOUN
issue-3013	312	11	,	,	PUNCT
issue-3013	312	12	&	&	CCONJ
issue-3013	312	13	poblete	poblete	PROPN
issue-3013	312	14	,	,	PUNCT
issue-3013	312	15	l.	l.	PROPN
issue-3013	312	16	(	(	PUNCT
issue-3013	312	17	2025	2025	NUM
issue-3013	312	18	)	)	PUNCT
issue-3013	312	19	.	.	PUNCT
issue-3013	313	1	challenges	challenge	NOUN
issue-3013	313	2	with	with	ADP
issue-3013	313	3	collaboration	collaboration	NOUN
issue-3013	313	4	:	:	PUNCT
issue-3013	313	5	the	the	DET
issue-3013	313	6	interaction	interaction	NOUN
issue-3013	313	7	of	of	ADP
issue-3013	313	8	formal	formal	ADJ
issue-3013	313	9	and	and	CCONJ
issue-3013	313	10	informal	informal	ADJ
issue-3013	313	11	ties	tie	NOUN
issue-3013	313	12	in	in	ADP
issue-3013	313	13	infrastructure	infrastructure	NOUN
issue-3013	313	14	construction	construction	NOUN
issue-3013	313	15	.	.	PUNCT
issue-3013	313	16	 	 	SPACE
issue-3013	314	1	construction	construction	NOUN
issue-3013	314	2	management	management	NOUN
issue-3013	314	3	and	and	CCONJ
issue-3013	314	4	economics	economic	NOUN
issue-3013	314	5	,	,	PUNCT
issue-3013	314	6	 	 	SPACE
issue-3013	314	7	43(1	43(1	NOUN
issue-3013	314	8	)	)	PUNCT
issue-3013	314	9	,	,	PUNCT
issue-3013	314	10	7–25	7–25	PROPN
issue-3013	314	11	.	.	PUNCT
issue-3013	315	1	ahsan	ahsan	PROPN
issue-3013	315	2	,	,	PUNCT
issue-3013	315	3	m.	m.	NOUN
issue-3013	315	4	j.	j.	PROPN
issue-3013	315	5	(	(	PUNCT
issue-3013	315	6	2025	2025	NUM
issue-3013	315	7	)	)	PUNCT
issue-3013	315	8	.	.	PUNCT
issue-3013	316	1	cultivating	cultivate	VERB
issue-3013	316	2	a	a	DET
issue-3013	316	3	culture	culture	NOUN
issue-3013	316	4	of	of	ADP
issue-3013	316	5	learning	learn	VERB
issue-3013	316	6	:	:	PUNCT
issue-3013	316	7	the	the	DET
issue-3013	316	8	role	role	NOUN
issue-3013	316	9	of	of	ADP
issue-3013	316	10	leadership	leadership	NOUN
issue-3013	316	11	in	in	ADP
issue-3013	316	12	fostering	foster	VERB
issue-3013	316	13	lifelong	lifelong	ADJ
issue-3013	316	14	development	development	NOUN
issue-3013	316	15	.	.	PUNCT
issue-3013	316	16	  	  	SPACE
issue-3013	317	1	the	the	DET
issue-3013	317	2	learning	learn	VERB
issue-3013	317	3	organization	organization	NOUN
issue-3013	317	4	,	,	PUNCT
issue-3013	317	5	 	 	SPACE
issue-3013	317	6	32(2	32(2	NUM
issue-3013	317	7	)	)	PUNCT
issue-3013	317	8	,	,	PUNCT
issue-3013	317	9	282–306	282–306	NUM
issue-3013	317	10	.	.	PUNCT
issue-3013	318	1	ayalew	ayalew	NOUN
issue-3013	318	2	,	,	PUNCT
issue-3013	318	3	a.	a.	PROPN
issue-3013	318	4	f.	f.	PROPN
issue-3013	318	5	(	(	PUNCT
issue-3013	318	6	2024	2024	NUM
issue-3013	318	7	)	)	PUNCT
issue-3013	318	8	.	.	PUNCT
issue-3013	319	1	determinants	determinant	NOUN
issue-3013	319	2	of	of	ADP
issue-3013	319	3	public	public	ADJ
issue-3013	319	4	service	service	NOUN
issue-3013	319	5	delivery	delivery	NOUN
issue-3013	319	6	of	of	ADP
issue-3013	319	7	local	local	ADJ
issue-3013	319	8	governments	government	NOUN
issue-3013	319	9	:	:	PUNCT
issue-3013	319	10	the	the	DET
issue-3013	319	11	case	case	NOUN
issue-3013	319	12	of	of	ADP
issue-3013	319	13	amhara	amhara	PROPN
issue-3013	319	14	national	national	ADJ
issue-3013	319	15	regional	regional	PROPN
issue-3013	319	16	state	state	PROPN
issue-3013	319	17	,	,	PUNCT
issue-3013	319	18	ethiopia	ethiopia	PROPN
issue-3013	319	19	.	.	PUNCT
issue-3013	319	20	 	 	SPACE
issue-3013	319	21	international	international	ADJ
issue-3013	319	22	journal	journal	NOUN
issue-3013	319	23	for	for	ADP
issue-3013	319	24	multidisciplinary	multidisciplinary	ADJ
issue-3013	319	25	research	research	NOUN
issue-3013	319	26	,	,	PUNCT
issue-3013	319	27	 	 	SPACE
issue-3013	319	28	6(2	6(2	NUM
issue-3013	319	29	)	)	PUNCT
issue-3013	319	30	.	.	PUNCT
issue-3013	320	1	bella	bella	PROPN
issue-3013	320	2	,	,	PUNCT
issue-3013	320	3	k.	k.	PROPN
issue-3013	320	4	m.	m.	PROPN
issue-3013	320	5	j.	j.	PROPN
issue-3013	320	6	(	(	PUNCT
issue-3013	320	7	2023	2023	NUM
issue-3013	320	8	)	)	PUNCT
issue-3013	320	9	.	.	PUNCT
issue-3013	321	1	exploring	explore	VERB
issue-3013	321	2	the	the	DET
issue-3013	321	3	impact	impact	NOUN
issue-3013	321	4	of	of	ADP
issue-3013	321	5	workplace	workplace	NOUN
issue-3013	321	6	relationships	relationship	NOUN
issue-3013	321	7	and	and	CCONJ
issue-3013	321	8	employee	employee	NOUN
issue-3013	321	9	job	job	NOUN
issue-3013	321	10	satisfaction	satisfaction	NOUN
issue-3013	321	11	.	.	PUNCT
issue-3013	321	12	  	  	SPACE
issue-3013	322	1	international	international	ADJ
issue-3013	322	2	journal	journal	NOUN
issue-3013	322	3	of	of	ADP
issue-3013	322	4	scientific	scientific	ADJ
issue-3013	322	5	research	research	NOUN
issue-3013	322	6	in	in	ADP
issue-3013	322	7	modern	modern	ADJ
issue-3013	322	8	science	science	NOUN
issue-3013	322	9	and	and	CCONJ
issue-3013	322	10	technology	technology	NOUN
issue-3013	322	11	,	,	PUNCT
issue-3013	322	12	 	 	SPACE
issue-3013	322	13	2(8	2(8	NUM
issue-3013	322	14	)	)	PUNCT
issue-3013	322	15	,	,	PUNCT
issue-3013	322	16	55–62	55–62	NUM
issue-3013	322	17	.	.	PUNCT
issue-3013	323	1	bester	bester	PROPN
issue-3013	323	2	,	,	PUNCT
issue-3013	323	3	j.	j.	PROPN
issue-3013	323	4	(	(	PUNCT
issue-3013	323	5	2024	2024	NUM
issue-3013	323	6	)	)	PUNCT
issue-3013	323	7	.	.	PUNCT
issue-3013	324	1	making	make	VERB
issue-3013	324	2	dysfunctional	dysfunctional	ADJ
issue-3013	324	3	municipalities	municipality	NOUN
issue-3013	324	4	functional	functional	ADJ
issue-3013	324	5	:	:	PUNCT
issue-3013	324	6	towards	towards	ADP
issue-3013	324	7	a	a	DET
issue-3013	324	8	framework	framework	NOUN
issue-3013	324	9	for	for	ADP
issue-3013	324	10	improving	improve	VERB
issue-3013	324	11	municipal	municipal	ADJ
issue-3013	324	12	service	service	NOUN
issue-3013	324	13	delivery	delivery	NOUN
issue-3013	324	14	performance	performance	NOUN
issue-3013	324	15	in	in	ADP
issue-3013	324	16	south	south	ADJ
issue-3013	324	17	african	african	ADJ
issue-3013	324	18	municipalities	municipality	NOUN
issue-3013	324	19	.	.	PUNCT
issue-3013	324	20	 	 	SPACE
issue-3013	324	21	commonwealth	commonwealth	PROPN
issue-3013	324	22	journal	journal	PROPN
issue-3013	324	23	of	of	ADP
issue-3013	324	24	local	local	ADJ
issue-3013	324	25	governance	governance	NOUN
issue-3013	324	26	,	,	PUNCT
issue-3013	324	27	(	(	PUNCT
issue-3013	324	28	29	29	NUM
issue-3013	324	29	)	)	PUNCT
issue-3013	324	30	,	,	PUNCT
issue-3013	324	31	59–78	59–78	NUM
issue-3013	324	32	.	.	PUNCT
issue-3013	325	1	bourgault	bourgault	NOUN
issue-3013	325	2	,	,	PUNCT
issue-3013	325	3	a.	a.	NOUN
issue-3013	325	4	m.	m.	NOUN
issue-3013	325	5	,	,	PUNCT
issue-3013	325	6	&	&	CCONJ
issue-3013	325	7	goforth	goforth	PROPN
issue-3013	325	8	,	,	PUNCT
issue-3013	325	9	c.	c.	PROPN
issue-3013	325	10	(	(	PUNCT
issue-3013	325	11	2021	2021	NUM
issue-3013	325	12	)	)	PUNCT
issue-3013	325	13	.	.	PUNCT
issue-3013	326	1	embrace	embrace	PROPN
issue-3013	326	2	teamwork	teamwork	NOUN
issue-3013	326	3	to	to	PART
issue-3013	326	4	create	create	VERB
issue-3013	326	5	and	and	CCONJ
issue-3013	326	6	maintain	maintain	VERB
issue-3013	326	7	a	a	DET
issue-3013	326	8	positive	positive	ADJ
issue-3013	326	9	workplace	workplace	NOUN
issue-3013	326	10	culture	culture	NOUN
issue-3013	326	11	.	.	PUNCT
issue-3013	326	12	 	 	SPACE
issue-3013	327	1	critical	critical	ADJ
issue-3013	327	2	care	care	NOUN
issue-3013	327	3	nurse	nurse	NOUN
issue-3013	327	4	,	,	PUNCT
issue-3013	327	5	 	 	SPACE
issue-3013	327	6	41(3	41(3	NUM
issue-3013	327	7	)	)	PUNCT
issue-3013	327	8	,	,	PUNCT
issue-3013	327	9	8–10	8–10	NOUN
issue-3013	327	10	.	.	PUNCT
issue-3013	328	1	cairney	cairney	NOUN
issue-3013	328	2	,	,	PUNCT
issue-3013	328	3	p.	p.	NOUN
issue-3013	328	4	,	,	PUNCT
issue-3013	328	5	&	&	CCONJ
issue-3013	328	6	toomey	toomey	PROPN
issue-3013	328	7	,	,	PUNCT
issue-3013	328	8	c.	c.	PROPN
issue-3013	328	9	(	(	PUNCT
issue-3013	328	10	2024	2024	NUM
issue-3013	328	11	)	)	PUNCT
issue-3013	328	12	.	.	PUNCT
issue-3013	329	1	collaborative	collaborative	ADJ
issue-3013	329	2	policymaking	policymaking	NOUN
issue-3013	329	3	:	:	PUNCT
issue-3013	329	4	a	a	DET
issue-3013	329	5	qualitative	qualitative	ADJ
issue-3013	329	6	systematic	systematic	ADJ
issue-3013	329	7	review	review	NOUN
issue-3013	329	8	of	of	ADP
issue-3013	329	9	advice	advice	NOUN
issue-3013	329	10	for	for	ADP
issue-3013	329	11	policymakers	policymaker	NOUN
issue-3013	329	12	.	.	PUNCT
issue-3013	329	13	 	 	SPACE
issue-3013	330	1	open	open	ADJ
issue-3013	330	2	research	research	PROPN
issue-3013	330	3	europe	europe	PROPN
issue-3013	330	4	,	,	PUNCT
issue-3013	330	5	 	 	SPACE
issue-3013	330	6	4	4	NUM
issue-3013	330	7	,	,	PUNCT
issue-3013	330	8	204	204	NUM
issue-3013	330	9	.	.	PUNCT
issue-3013	331	1	chatiza	chatiza	PROPN
issue-3013	331	2	,	,	PUNCT
issue-3013	331	3	k.	k.	PROPN
issue-3013	331	4	,	,	PUNCT
issue-3013	331	5	mubvundu	mubvundu	NOUN
issue-3013	331	6	,	,	PUNCT
issue-3013	331	7	m.	m.	NOUN
issue-3013	331	8	,	,	PUNCT
issue-3013	331	9	&	&	CCONJ
issue-3013	331	10	chisango	chisango	PROPN
issue-3013	331	11	,	,	PUNCT
issue-3013	331	12	s.	s.	PROPN
issue-3013	331	13	(	(	PUNCT
issue-3013	331	14	2021	2021	NUM
issue-3013	331	15	)	)	PUNCT
issue-3013	331	16	.	.	PUNCT
issue-3013	332	1	employee	employee	NOUN
issue-3013	332	2	engagement	engagement	NOUN
issue-3013	332	3	and	and	CCONJ
issue-3013	332	4	service	service	NOUN
issue-3013	332	5	delivery	delivery	NOUN
issue-3013	332	6	in	in	ADP
issue-3013	332	7	tertiary	tertiary	ADJ
issue-3013	332	8	institutions	institution	NOUN
issue-3013	332	9	:	:	PUNCT
issue-3013	332	10	case	case	NOUN
issue-3013	332	11	of	of	ADP
issue-3013	332	12	a	a	DET
issue-3013	332	13	public	public	ADJ
issue-3013	332	14	university	university	NOUN
issue-3013	332	15	in	in	ADP
issue-3013	332	16	zimbabwe	zimbabwe	PROPN
issue-3013	332	17	.	.	PUNCT
issue-3013	332	18	 	 	SPACE
issue-3013	332	19	journal	journal	PROPN
issue-3013	332	20	of	of	ADP
issue-3013	332	21	african	african	ADJ
issue-3013	332	22	interdisciplinary	interdisciplinary	ADJ
issue-3013	332	23	studies	study	NOUN
issue-3013	332	24	,	,	PUNCT
issue-3013	332	25	 	 	SPACE
issue-3013	332	26	5(11	5(11	NUM
issue-3013	332	27	)	)	PUNCT
issue-3013	332	28	,	,	PUNCT
issue-3013	333	1	79–102	79–102	NUM
issue-3013	333	2	.	.	PUNCT
issue-3013	334	1	deger	deger	PROPN
issue-3013	334	2	,	,	PUNCT
issue-3013	334	3	l.	l.	PROPN
issue-3013	334	4	(	(	PUNCT
issue-3013	334	5	2025	2025	NUM
issue-3013	334	6	)	)	PUNCT
issue-3013	334	7	.	.	PUNCT
issue-3013	335	1	resistance	resistance	NOUN
issue-3013	335	2	to	to	ADP
issue-3013	335	3	new	new	ADJ
issue-3013	335	4	technologies	technology	NOUN
issue-3013	335	5	on	on	ADP
issue-3013	335	6	the	the	DET
issue-3013	335	7	firm	firm	ADJ
issue-3013	335	8	and	and	CCONJ
issue-3013	335	9	interfirm	interfirm	PROPN
issue-3013	335	10	level	level	NOUN
issue-3013	335	11	/	/	SYM
issue-3013	335	12	author	author	NOUN
issue-3013	335	13	leonhard	leonhard	PROPN
issue-3013	335	14	deger	deger	NOUN
issue-3013	335	15	.	.	PUNCT
issue-3013	336	1	dong	dong	PROPN
issue-3013	336	2	,	,	PUNCT
issue-3013	336	3	l.	l.	PROPN
issue-3013	336	4	,	,	PUNCT
issue-3013	336	5	duarte	duarte	PROPN
issue-3013	336	6	,	,	PUNCT
issue-3013	336	7	f.	f.	PROPN
issue-3013	336	8	,	,	PUNCT
issue-3013	336	9	duranton	duranton	PROPN
issue-3013	336	10	,	,	PUNCT
issue-3013	336	11	g.	g.	PROPN
issue-3013	336	12	,	,	PUNCT
issue-3013	336	13	santi	santi	PROPN
issue-3013	336	14	,	,	PUNCT
issue-3013	336	15	p.	p.	PROPN
issue-3013	336	16	,	,	PUNCT
issue-3013	336	17	barthelemy	barthelemy	PROPN
issue-3013	336	18	,	,	PUNCT
issue-3013	336	19	m.	m.	NOUN
issue-3013	336	20	,	,	PUNCT
issue-3013	336	21	batty	batty	ADJ
issue-3013	336	22	,	,	PUNCT
issue-3013	336	23	m.	m.	NOUN
issue-3013	336	24	,	,	PUNCT
issue-3013	336	25	&	&	CCONJ
issue-3013	336	26	ratti	ratti	PROPN
issue-3013	336	27	,	,	PUNCT
issue-3013	336	28	c.	c.	PROPN
issue-3013	336	29	(	(	PUNCT
issue-3013	336	30	2024	2024	NUM
issue-3013	336	31	)	)	PUNCT
issue-3013	336	32	.	.	PUNCT
issue-3013	337	1	defining	define	VERB
issue-3013	337	2	a	a	DET
issue-3013	337	3	city	city	NOUN
issue-3013	337	4	–	–	PUNCT
issue-3013	337	5	delineating	delineate	VERB
issue-3013	337	6	urban	urban	ADJ
issue-3013	337	7	areas	area	NOUN
issue-3013	337	8	using	use	VERB
issue-3013	337	9	cell	cell	NOUN
issue-3013	337	10	-	-	PUNCT
issue-3013	337	11	phone	phone	NOUN
issue-3013	337	12	data	datum	NOUN
issue-3013	337	13	.	.	PUNCT
issue-3013	337	14	 	 	SPACE
issue-3013	338	1	nature	nature	NOUN
issue-3013	338	2	cities	city	NOUN
issue-3013	338	3	,	,	PUNCT
issue-3013	338	4	 	 	SPACE
issue-3013	338	5	1(2	1(2	NUM
issue-3013	338	6	)	)	PUNCT
issue-3013	338	7	,	,	PUNCT
issue-3013	338	8	117–125	117–125	NUM
issue-3013	338	9	.	.	PUNCT
issue-3013	339	1	dube	dube	PROPN
issue-3013	339	2	,	,	PUNCT
issue-3013	339	3	n.	n.	PROPN
issue-3013	339	4	(	(	PUNCT
issue-3013	339	5	2024	2024	NUM
issue-3013	339	6	)	)	PUNCT
issue-3013	339	7	.	.	PUNCT
issue-3013	340	1	the	the	DET
issue-3013	340	2	city	city	NOUN
issue-3013	340	3	that	that	PRON
issue-3013	340	4	billows	billow	VERB
issue-3013	340	5	smoke	smoke	VERB
issue-3013	340	6	:	:	PUNCT
issue-3013	340	7	a	a	DET
issue-3013	340	8	spatial	spatial	ADJ
issue-3013	340	9	reading	reading	NOUN
issue-3013	340	10	of	of	ADP
issue-3013	340	11	bulawayo	bulawayo	NOUN
issue-3013	340	12	in	in	ADP
issue-3013	340	13	prose	prose	ADJ
issue-3013	340	14	fiction	fiction	NOUN
issue-3013	340	15	.	.	PUNCT
issue-3013	341	1	elston	elston	PROPN
issue-3013	341	2	,	,	PUNCT
issue-3013	341	3	t.	t.	PROPN
issue-3013	341	4	,	,	PUNCT
issue-3013	341	5	&	&	CCONJ
issue-3013	341	6	bel	bel	PROPN
issue-3013	341	7	,	,	PUNCT
issue-3013	341	8	g.	g.	PROPN
issue-3013	341	9	(	(	PUNCT
issue-3013	341	10	2023	2023	NUM
issue-3013	341	11	)	)	PUNCT
issue-3013	341	12	.	.	PUNCT
issue-3013	342	1	does	do	AUX
issue-3013	342	2	inter	inter	ADJ
issue-3013	342	3	-	-	ADJ
issue-3013	342	4	municipal	municipal	ADJ
issue-3013	342	5	collaboration	collaboration	NOUN
issue-3013	342	6	improve	improve	VERB
issue-3013	342	7	public	public	ADJ
issue-3013	342	8	service	service	NOUN
issue-3013	342	9	resilience	resilience	NOUN
issue-3013	342	10	?	?	PUNCT
issue-3013	343	1	evidence	evidence	NOUN
issue-3013	343	2	from	from	ADP
issue-3013	343	3	local	local	ADJ
issue-3013	343	4	authorities	authority	NOUN
issue-3013	343	5	in	in	ADP
issue-3013	343	6	england	england	PROPN
issue-3013	343	7	.	.	PUNCT
issue-3013	343	8	 	 	SPACE
issue-3013	344	1	public	public	ADJ
issue-3013	344	2	management	management	NOUN
issue-3013	344	3	review	review	NOUN
issue-3013	344	4	,	,	PUNCT
issue-3013	344	5	 	 	SPACE
issue-3013	344	6	25(4	25(4	NOUN
issue-3013	344	7	)	)	PUNCT
issue-3013	344	8	,	,	PUNCT
issue-3013	344	9	734–761	734–761	NUM
issue-3013	344	10	.	.	PUNCT
issue-3013	345	1	foster	foster	PROPN
issue-3013	345	2	,	,	PUNCT
issue-3013	346	1	p.	p.	PROPN
issue-3013	346	2	o.	o.	PROPN
issue-3013	346	3	n.	n.	PROPN
issue-3013	346	4	(	(	PUNCT
issue-3013	346	5	2021	2021	NUM
issue-3013	346	6	)	)	PUNCT
issue-3013	346	7	.	.	PUNCT
issue-3013	346	8	  	  	SPACE
issue-3013	347	1	the	the	DET
issue-3013	347	2	lived	live	VERB
issue-3013	347	3	experiences	experience	NOUN
issue-3013	347	4	of	of	ADP
issue-3013	347	5	employees	employee	NOUN
issue-3013	347	6	identifying	identify	VERB
issue-3013	347	7	as	as	ADP
issue-3013	347	8	belonging	belong	VERB
issue-3013	347	9	outside	outside	ADV
issue-3013	347	10	of	of	ADP
issue-3013	347	11	workplace	workplace	NOUN
issue-3013	347	12	cliques	clique	NOUN
issue-3013	347	13	 	 	SPACE
issue-3013	347	14	(	(	PUNCT
issue-3013	347	15	doctoral	doctoral	ADJ
issue-3013	347	16	dissertation	dissertation	NOUN
issue-3013	347	17	,	,	PUNCT
issue-3013	347	18	walden	walden	PROPN
issue-3013	347	19	university	university	PROPN
issue-3013	347	20	)	)	PUNCT
issue-3013	347	21	.	.	PUNCT
issue-3013	348	1	frisk	frisk	PROPN
issue-3013	348	2	,	,	PUNCT
issue-3013	348	3	j.	j.	PROPN
issue-3013	348	4	e.	e.	PROPN
issue-3013	348	5	,	,	PUNCT
issue-3013	348	6	&	&	CCONJ
issue-3013	348	7	bannister	bannister	PROPN
issue-3013	348	8	,	,	PUNCT
issue-3013	348	9	f.	f.	PROPN
issue-3013	348	10	(	(	PUNCT
issue-3013	348	11	2022	2022	NUM
issue-3013	348	12	)	)	PUNCT
issue-3013	348	13	.	.	PUNCT
issue-3013	349	1	applying	apply	VERB
issue-3013	349	2	design	design	NOUN
issue-3013	349	3	thinking	thinking	NOUN
issue-3013	349	4	to	to	ADP
issue-3013	349	5	the	the	DET
issue-3013	349	6	decision	decision	NOUN
issue-3013	349	7	-	-	PUNCT
issue-3013	349	8	making	make	VERB
issue-3013	349	9	process	process	NOUN
issue-3013	349	10	:	:	PUNCT
issue-3013	349	11	a	a	DET
issue-3013	349	12	field	field	NOUN
issue-3013	349	13	study	study	NOUN
issue-3013	349	14	in	in	ADP
issue-3013	349	15	swedish	swedish	ADJ
issue-3013	349	16	local	local	ADJ
issue-3013	349	17	authorities	authority	NOUN
issue-3013	349	18	.	.	PUNCT
issue-3013	349	19	 	 	SPACE
issue-3013	350	1	management	management	NOUN
issue-3013	350	2	decision	decision	NOUN
issue-3013	350	3	,	,	PUNCT
issue-3013	350	4	 	 	SPACE
issue-3013	350	5	60(1	60(1	NUM
issue-3013	350	6	)	)	PUNCT
issue-3013	350	7	,	,	PUNCT
issue-3013	350	8	66–85	66–85	NUM
issue-3013	350	9	.	.	PUNCT
issue-3013	351	1	gerull	gerull	PROPN
issue-3013	351	2	,	,	PUNCT
issue-3013	351	3	l.	l.	PROPN
issue-3013	351	4	(	(	PUNCT
issue-3013	351	5	2025	2025	NUM
issue-3013	351	6	)	)	PUNCT
issue-3013	351	7	.	.	PUNCT
issue-3013	352	1	enhancing	enhance	VERB
issue-3013	352	2	communication	communication	NOUN
issue-3013	352	3	in	in	ADP
issue-3013	352	4	engineering	engineering	NOUN
issue-3013	352	5	teams	team	NOUN
issue-3013	352	6	:	:	PUNCT
issue-3013	352	7	clear	clear	ADJ
issue-3013	352	8	communication	communication	NOUN
issue-3013	352	9	among	among	ADP
issue-3013	352	10	team	team	NOUN
issue-3013	352	11	members	member	NOUN
issue-3013	352	12	is	be	AUX
issue-3013	352	13	important	important	ADJ
issue-3013	352	14	for	for	ADP
issue-3013	352	15	a	a	DET
issue-3013	352	16	successful	successful	ADJ
issue-3013	352	17	engineering	engineering	NOUN
issue-3013	352	18	project	project	NOUN
issue-3013	352	19	.	.	PUNCT
issue-3013	353	1	tips	tip	NOUN
issue-3013	353	2	for	for	ADP
issue-3013	353	3	avoiding	avoid	VERB
issue-3013	353	4	pitfalls	pitfall	NOUN
issue-3013	353	5	are	be	AUX
issue-3013	353	6	outlined	outline	VERB
issue-3013	353	7	here	here	ADV
issue-3013	353	8	.	.	PUNCT
issue-3013	353	9	 	 	SPACE
issue-3013	354	1	chemical	chemical	ADJ
issue-3013	354	2	engineering	engineering	NOUN
issue-3013	354	3	,	,	PUNCT
issue-3013	354	4	132(1	132(1	NUM
issue-3013	354	5	)	)	PUNCT
issue-3013	354	6	.	.	PUNCT
issue-3013	355	1	ham	ham	PROPN
issue-3013	355	2	,	,	PUNCT
issue-3013	355	3	s.	s.	PROPN
issue-3013	355	4	(	(	PUNCT
issue-3013	355	5	2022	2022	NUM
issue-3013	355	6	)	)	PUNCT
issue-3013	355	7	.	.	PUNCT
issue-3013	356	1	social	social	ADJ
issue-3013	356	2	-	-	PUNCT
issue-3013	356	3	identity	identity	NOUN
issue-3013	356	4	dynamics	dynamic	NOUN
issue-3013	356	5	in	in	ADP
issue-3013	356	6	rural	rural	ADJ
issue-3013	356	7	communities	community	NOUN
issue-3013	356	8	:	:	PUNCT
issue-3013	356	9	a	a	DET
issue-3013	356	10	motive	motive	NOUN
issue-3013	356	11	for	for	SCONJ
issue-3013	356	12	resistance	resistance	NOUN
issue-3013	356	13	to	to	PART
issue-3013	356	14	change	change	VERB
issue-3013	356	15	.	.	PUNCT
issue-3013	356	16	  	  	SPACE
issue-3013	357	1	the	the	DET
issue-3013	357	2	rangeland	rangeland	NOUN
issue-3013	357	3	journal	journal	NOUN
issue-3013	357	4	.	.	PUNCT
issue-3013	358	1	horak	horak	PROPN
issue-3013	358	2	,	,	PUNCT
issue-3013	358	3	s.	s.	PROPN
issue-3013	358	4	,	,	PUNCT
issue-3013	358	5	&	&	CCONJ
issue-3013	358	6	suseno	suseno	PROPN
issue-3013	358	7	,	,	PUNCT
issue-3013	358	8	y.	y.	PROPN
issue-3013	358	9	(	(	PUNCT
issue-3013	358	10	2023	2023	NUM
issue-3013	358	11	)	)	PUNCT
issue-3013	358	12	.	.	PUNCT
issue-3013	359	1	informal	informal	ADJ
issue-3013	359	2	networks	network	NOUN
issue-3013	359	3	,	,	PUNCT
issue-3013	359	4	informal	informal	ADJ
issue-3013	359	5	institutions	institution	NOUN
issue-3013	359	6	,	,	PUNCT
issue-3013	359	7	and	and	CCONJ
issue-3013	359	8	social	social	ADJ
issue-3013	359	9	exclusion	exclusion	NOUN
issue-3013	359	10	in	in	ADP
issue-3013	359	11	the	the	DET
issue-3013	359	12	workplace	workplace	NOUN
issue-3013	359	13	:	:	PUNCT
issue-3013	359	14	insights	insight	NOUN
issue-3013	359	15	from	from	ADP
issue-3013	359	16	subsidiaries	subsidiary	NOUN
issue-3013	359	17	of	of	ADP
issue-3013	359	18	multinational	multinational	ADJ
issue-3013	359	19	corporations	corporation	NOUN
issue-3013	359	20	in	in	ADP
issue-3013	359	21	korea	korea	PROPN
issue-3013	359	22	.	.	PUNCT
issue-3013	359	23	 	 	SPACE
issue-3013	359	24	journal	journal	PROPN
issue-3013	359	25	of	of	ADP
issue-3013	359	26	business	business	NOUN
issue-3013	359	27	ethics	ethic	NOUN
issue-3013	359	28	,	,	PUNCT
issue-3013	359	29	 	 	SPACE
issue-3013	359	30	186(3	186(3	NUM
issue-3013	359	31	)	)	PUNCT
issue-3013	359	32	,	,	PUNCT
issue-3013	359	33	633–655	633–655	NUM
issue-3013	359	34	.	.	PUNCT
issue-3013	359	35	idrus	idrus	NOUN
issue-3013	359	36	,	,	PUNCT
issue-3013	359	37	s.	s.	PROPN
issue-3013	359	38	(	(	PUNCT
issue-3013	359	39	2025	2025	NUM
issue-3013	359	40	)	)	PUNCT
issue-3013	359	41	.	.	PUNCT
issue-3013	360	1	performance	performance	NOUN
issue-3013	360	2	management	management	NOUN
issue-3013	360	3	reimagined	reimagine	VERB
issue-3013	360	4	:	:	PUNCT
issue-3013	360	5	moving	move	VERB
issue-3013	360	6	beyond	beyond	ADP
issue-3013	360	7	annual	annual	ADJ
issue-3013	360	8	reviews	review	NOUN
issue-3013	360	9	to	to	ADP
issue-3013	360	10	continuous	continuous	ADJ
issue-3013	360	11	feedback	feedback	NOUN
issue-3013	360	12	.	.	PUNCT
issue-3013	360	13	 	 	SPACE
issue-3013	361	1	the	the	DET
issue-3013	361	2	journal	journal	NOUN
issue-3013	361	3	of	of	ADP
issue-3013	361	4	academic	academic	ADJ
issue-3013	361	5	science	science	NOUN
issue-3013	361	6	,	,	PUNCT
issue-3013	361	7	 	 	SPACE
issue-3013	361	8	2(1	2(1	NUM
issue-3013	361	9	)	)	PUNCT
issue-3013	361	10	,	,	PUNCT
issue-3013	361	11	222–231	222–231	NUM
issue-3013	361	12	.	.	PUNCT
issue-3013	362	1	baltic	baltic	PROPN
issue-3013	362	2	journal	journal	PROPN
issue-3013	362	3	of	of	ADP
issue-3013	362	4	economic	economic	ADJ
issue-3013	362	5	studies	study	NOUN
issue-3013	362	6	51	51	NUM
issue-3013	362	7	vol	vol	NOUN
issue-3013	362	8	.	.	PUNCT
issue-3013	363	1	11	11	NUM
issue-3013	363	2	no	no	NOUN
issue-3013	363	3	.	.	NOUN
issue-3013	363	4	4	4	NUM
issue-3013	363	5	,	,	PUNCT
issue-3013	363	6	2025	2025	NUM
issue-3013	363	7	iqbal	iqbal	PROPN
issue-3013	363	8	,	,	PUNCT
issue-3013	363	9	j.	j.	PROPN
issue-3013	363	10	,	,	PUNCT
issue-3013	363	11	&	&	CCONJ
issue-3013	363	12	parray	parray	PROPN
issue-3013	363	13	,	,	PUNCT
issue-3013	363	14	z.	z.	PROPN
issue-3013	363	15	a.	a.	PROPN
issue-3013	363	16	(	(	PUNCT
issue-3013	363	17	2024	2024	NUM
issue-3013	363	18	)	)	PUNCT
issue-3013	363	19	.	.	PUNCT
issue-3013	364	1	striking	strike	VERB
issue-3013	364	2	the	the	DET
issue-3013	364	3	balance	balance	NOUN
issue-3013	364	4	:	:	PUNCT
issue-3013	364	5	unraveling	unravel	VERB
issue-3013	364	6	the	the	DET
issue-3013	364	7	influence	influence	NOUN
issue-3013	364	8	of	of	ADP
issue-3013	364	9	organizational	organizational	ADJ
issue-3013	364	10	culture	culture	NOUN
issue-3013	364	11	on	on	ADP
issue-3013	364	12	organization	organization	NOUN
issue-3013	364	13	citizenship	citizenship	NOUN
issue-3013	364	14	behavior	behavior	NOUN
issue-3013	364	15	with	with	ADP
issue-3013	364	16	corporate	corporate	ADJ
issue-3013	364	17	social	social	ADJ
issue-3013	364	18	responsibility	responsibility	NOUN
issue-3013	364	19	as	as	ADP
issue-3013	364	20	the	the	DET
issue-3013	364	21	bridge	bridge	NOUN
issue-3013	364	22	.	.	PUNCT
issue-3013	364	23	  	  	SPACE
issue-3013	365	1	international	international	ADJ
issue-3013	365	2	journal	journal	NOUN
issue-3013	365	3	of	of	ADP
issue-3013	365	4	productivity	productivity	NOUN
issue-3013	365	5	and	and	CCONJ
issue-3013	365	6	performance	performance	NOUN
issue-3013	365	7	management	management	NOUN
issue-3013	365	8	.	.	PUNCT
issue-3013	366	1	islam	islam	PROPN
issue-3013	366	2	,	,	PUNCT
issue-3013	366	3	m.	m.	NOUN
issue-3013	366	4	a.	a.	PROPN
issue-3013	366	5	,	,	PUNCT
issue-3013	366	6	&	&	CCONJ
issue-3013	366	7	aldaihani	aldaihani	PROPN
issue-3013	366	8	,	,	PUNCT
issue-3013	366	9	f.	f.	PROPN
issue-3013	366	10	m.	m.	PROPN
issue-3013	366	11	f.	f.	PROPN
issue-3013	366	12	(	(	PUNCT
issue-3013	366	13	2022	2022	NUM
issue-3013	366	14	)	)	PUNCT
issue-3013	366	15	.	.	PUNCT
issue-3013	367	1	justification	justification	NOUN
issue-3013	367	2	for	for	ADP
issue-3013	367	3	adopting	adopt	VERB
issue-3013	367	4	qualitative	qualitative	ADJ
issue-3013	367	5	research	research	NOUN
issue-3013	367	6	method	method	NOUN
issue-3013	367	7	,	,	PUNCT
issue-3013	367	8	research	research	NOUN
issue-3013	367	9	approaches	approach	NOUN
issue-3013	367	10	,	,	PUNCT
issue-3013	367	11	sampling	sample	VERB
issue-3013	367	12	strategy	strategy	NOUN
issue-3013	367	13	,	,	PUNCT
issue-3013	367	14	sample	sample	NOUN
issue-3013	367	15	size	size	NOUN
issue-3013	367	16	,	,	PUNCT
issue-3013	367	17	interview	interview	NOUN
issue-3013	367	18	method	method	NOUN
issue-3013	367	19	,	,	PUNCT
issue-3013	367	20	saturation	saturation	NOUN
issue-3013	367	21	,	,	PUNCT
issue-3013	367	22	and	and	CCONJ
issue-3013	367	23	data	datum	NOUN
issue-3013	367	24	analysis	analysis	NOUN
issue-3013	367	25	.	.	PUNCT
issue-3013	367	26	 	 	SPACE
issue-3013	367	27	journal	journal	PROPN
issue-3013	367	28	of	of	ADP
issue-3013	367	29	international	international	ADJ
issue-3013	367	30	business	business	NOUN
issue-3013	367	31	and	and	CCONJ
issue-3013	367	32	management	management	NOUN
issue-3013	367	33	,	,	PUNCT
issue-3013	367	34	 	 	SPACE
issue-3013	367	35	5(1	5(1	NUM
issue-3013	367	36	)	)	PUNCT
issue-3013	367	37	,	,	PUNCT
issue-3013	367	38	01–11	01–11	PROPN
issue-3013	367	39	.	.	PUNCT
issue-3013	368	1	jones	jones	PROPN
issue-3013	368	2	,	,	PUNCT
issue-3013	368	3	a.	a.	PROPN
issue-3013	368	4	,	,	PUNCT
issue-3013	368	5	blake	blake	PROPN
issue-3013	368	6	,	,	PUNCT
issue-3013	368	7	j.	j.	PROPN
issue-3013	368	8	,	,	PUNCT
issue-3013	368	9	adams	adams	PROPN
issue-3013	368	10	,	,	PUNCT
issue-3013	368	11	m.	m.	NOUN
issue-3013	368	12	,	,	PUNCT
issue-3013	368	13	kelly	kelly	PROPN
issue-3013	368	14	,	,	PUNCT
issue-3013	368	15	d.	d.	PROPN
issue-3013	368	16	,	,	PUNCT
issue-3013	368	17	mannion	mannion	PROPN
issue-3013	368	18	,	,	PUNCT
issue-3013	368	19	r.	r.	PROPN
issue-3013	368	20	,	,	PUNCT
issue-3013	368	21	&	&	CCONJ
issue-3013	368	22	maben	maben	PROPN
issue-3013	368	23	,	,	PUNCT
issue-3013	368	24	j.	j.	PROPN
issue-3013	368	25	(	(	PUNCT
issue-3013	368	26	2021	2021	NUM
issue-3013	368	27	)	)	PUNCT
issue-3013	368	28	.	.	PUNCT
issue-3013	369	1	interventions	intervention	NOUN
issue-3013	369	2	promoting	promote	VERB
issue-3013	369	3	employee	employee	NOUN
issue-3013	369	4	“	"	PUNCT
issue-3013	369	5	speaking	speak	VERB
issue-3013	369	6	-	-	PUNCT
issue-3013	369	7	up	up	ADP
issue-3013	369	8	”	"	PUNCT
issue-3013	369	9	within	within	ADP
issue-3013	369	10	healthcare	healthcare	NOUN
issue-3013	369	11	workplaces	workplace	NOUN
issue-3013	369	12	:	:	PUNCT
issue-3013	369	13	a	a	DET
issue-3013	369	14	systematic	systematic	ADJ
issue-3013	369	15	narrative	narrative	NOUN
issue-3013	369	16	review	review	NOUN
issue-3013	369	17	of	of	ADP
issue-3013	369	18	the	the	DET
issue-3013	369	19	international	international	ADJ
issue-3013	369	20	literature	literature	NOUN
issue-3013	369	21	.	.	PUNCT
issue-3013	369	22	  	  	SPACE
issue-3013	370	1	health	health	NOUN
issue-3013	370	2	policy	policy	NOUN
issue-3013	370	3	,	,	PUNCT
issue-3013	370	4	 	 	SPACE
issue-3013	370	5	125(3	125(3	NUM
issue-3013	370	6	)	)	PUNCT
issue-3013	370	7	,	,	PUNCT
issue-3013	370	8	375–384	375–384	NUM
issue-3013	370	9	.	.	PUNCT
issue-3013	370	10	kahura	kahura	PROPN
issue-3013	370	11	,	,	PUNCT
issue-3013	370	12	m.	m.	NOUN
issue-3013	370	13	(	(	PUNCT
issue-3013	370	14	2023	2023	NUM
issue-3013	370	15	)	)	PUNCT
issue-3013	370	16	.	.	PUNCT
issue-3013	371	1	innovation	innovation	NOUN
issue-3013	371	2	management	management	NOUN
issue-3013	371	3	:	:	PUNCT
issue-3013	371	4	how	how	SCONJ
issue-3013	371	5	companies	company	NOUN
issue-3013	371	6	can	can	AUX
issue-3013	371	7	build	build	VERB
issue-3013	371	8	and	and	CCONJ
issue-3013	371	9	sustain	sustain	VERB
issue-3013	371	10	a	a	DET
issue-3013	371	11	culture	culture	NOUN
issue-3013	371	12	of	of	ADP
issue-3013	371	13	innovation	innovation	NOUN
issue-3013	371	14	.	.	PUNCT
issue-3013	372	1	karini	karini	PROPN
issue-3013	372	2	,	,	PUNCT
issue-3013	372	3	a.	a.	NOUN
issue-3013	372	4	(	(	PUNCT
issue-3013	372	5	2024	2024	NUM
issue-3013	372	6	)	)	PUNCT
issue-3013	372	7	.	.	PUNCT
issue-3013	373	1	politico	politico	PROPN
issue-3013	373	2	-	-	PUNCT
issue-3013	373	3	administrative	administrative	ADJ
issue-3013	373	4	culture	culture	NOUN
issue-3013	373	5	and	and	CCONJ
issue-3013	373	6	public	public	ADJ
issue-3013	373	7	service	service	NOUN
issue-3013	373	8	reform	reform	NOUN
issue-3013	373	9	in	in	ADP
issue-3013	373	10	post	post	ADJ
issue-3013	373	11	-	-	ADJ
issue-3013	373	12	independence	independence	ADJ
issue-3013	373	13	kazakhstan	kazakhstan	PROPN
issue-3013	373	14	.	.	PUNCT
issue-3013	373	15	 	 	SPACE
issue-3013	374	1	administrative	administrative	ADJ
issue-3013	374	2	sciences	science	NOUN
issue-3013	374	3	,	,	PUNCT
issue-3013	374	4	 	 	SPACE
issue-3013	374	5	14(10	14(10	NUM
issue-3013	374	6	)	)	PUNCT
issue-3013	374	7	,	,	PUNCT
issue-3013	374	8	268	268	NUM
issue-3013	374	9	.	.	PUNCT
issue-3013	375	1	kennedy	kennedy	PROPN
issue-3013	375	2	,	,	PUNCT
issue-3013	375	3	s.	s.	PROPN
issue-3013	375	4	p.	p.	PROPN
issue-3013	375	5	,	,	PUNCT
issue-3013	375	6	matteson	matteson	PROPN
issue-3013	375	7	,	,	PUNCT
issue-3013	375	8	m.	m.	NOUN
issue-3013	375	9	l.	l.	PROPN
issue-3013	375	10	,	,	PUNCT
issue-3013	375	11	&	&	CCONJ
issue-3013	375	12	ming	ming	PROPN
issue-3013	375	13	,	,	PUNCT
issue-3013	375	14	y.	y.	PROPN
issue-3013	375	15	(	(	PUNCT
issue-3013	375	16	2025	2025	NUM
issue-3013	375	17	)	)	PUNCT
issue-3013	375	18	.	.	PUNCT
issue-3013	376	1	exploring	explore	VERB
issue-3013	376	2	the	the	DET
issue-3013	376	3	effects	effect	NOUN
issue-3013	376	4	of	of	ADP
issue-3013	376	5	informal	informal	ADJ
issue-3013	376	6	feedback	feedback	NOUN
issue-3013	376	7	on	on	ADP
issue-3013	376	8	organizational	organizational	ADJ
issue-3013	376	9	outcomes	outcome	NOUN
issue-3013	376	10	in	in	ADP
issue-3013	376	11	academic	academic	ADJ
issue-3013	376	12	libraries	library	NOUN
issue-3013	376	13	.	.	PUNCT
issue-3013	376	14	 	 	SPACE
issue-3013	377	1	the	the	DET
issue-3013	377	2	journal	journal	NOUN
issue-3013	377	3	of	of	ADP
issue-3013	377	4	academic	academic	ADJ
issue-3013	377	5	librarianship	librarianship	NOUN
issue-3013	377	6	,	,	PUNCT
issue-3013	377	7	 	 	SPACE
issue-3013	377	8	51(1	51(1	NUM
issue-3013	377	9	)	)	PUNCT
issue-3013	377	10	,	,	PUNCT
issue-3013	377	11	103005	103005	NUM
issue-3013	377	12	.	.	PUNCT
issue-3013	378	1	kişi	kişi	PROPN
issue-3013	378	2	,	,	PUNCT
issue-3013	378	3	n.	n.	PROPN
issue-3013	378	4	(	(	PUNCT
issue-3013	378	5	2024	2024	NUM
issue-3013	378	6	)	)	PUNCT
issue-3013	378	7	.	.	PUNCT
issue-3013	379	1	exploring	explore	VERB
issue-3013	379	2	employee	employee	NOUN
issue-3013	379	3	engagement	engagement	NOUN
issue-3013	379	4	in	in	ADP
issue-3013	379	5	the	the	DET
issue-3013	379	6	public	public	ADJ
issue-3013	379	7	sector	sector	NOUN
issue-3013	379	8	:	:	PUNCT
issue-3013	379	9	antecedents	antecedent	NOUN
issue-3013	379	10	,	,	PUNCT
issue-3013	379	11	consequences	consequence	NOUN
issue-3013	379	12	and	and	CCONJ
issue-3013	379	13	strategies	strategy	NOUN
issue-3013	379	14	(	(	PUNCT
issue-3013	379	15	5	5	NUM
issue-3013	379	16	)	)	PUNCT
issue-3013	379	17	,	,	PUNCT
issue-3013	379	18	111–129	111–129	NUM
issue-3013	379	19	.	.	PUNCT
issue-3013	380	1	kuforiji	kuforiji	PROPN
issue-3013	380	2	,	,	PUNCT
issue-3013	380	3	a.	a.	NOUN
issue-3013	380	4	a.	a.	NOUN
issue-3013	380	5	(	(	PUNCT
issue-3013	380	6	2024	2024	NUM
issue-3013	380	7	)	)	PUNCT
issue-3013	380	8	.	.	PUNCT
issue-3013	381	1	the	the	DET
issue-3013	381	2	ethical	ethical	ADJ
issue-3013	381	3	implications	implication	NOUN
issue-3013	381	4	of	of	ADP
issue-3013	381	5	nepotism	nepotism	NOUN
issue-3013	381	6	and	and	CCONJ
issue-3013	381	7	corruption	corruption	NOUN
issue-3013	381	8	in	in	ADP
issue-3013	381	9	professional	professional	ADJ
issue-3013	381	10	environments	environment	NOUN
issue-3013	381	11	.	.	PUNCT
issue-3013	381	12	  	  	SPACE
issue-3013	382	1	aksu	aksu	PROPN
issue-3013	382	2	journal	journal	PROPN
issue-3013	382	3	of	of	ADP
issue-3013	382	4	administration	administration	NOUN
issue-3013	382	5	and	and	CCONJ
issue-3013	382	6	corporate	corporate	ADJ
issue-3013	382	7	governance	governance	NOUN
issue-3013	382	8	,	,	PUNCT
issue-3013	382	9	 	 	SPACE
issue-3013	382	10	4(3	4(3	NUM
issue-3013	382	11	)	)	PUNCT
issue-3013	382	12	,	,	PUNCT
issue-3013	382	13	101–110	101–110	NUM
issue-3013	382	14	.	.	PUNCT
issue-3013	383	1	kwarteng	kwarteng	PROPN
issue-3013	383	2	,	,	PUNCT
issue-3013	383	3	s.	s.	PROPN
issue-3013	383	4	,	,	PUNCT
issue-3013	383	5	frimpong	frimpong	PROPN
issue-3013	383	6	,	,	PUNCT
issue-3013	383	7	s.o	s.o	PROPN
issue-3013	383	8	,	,	PUNCT
issue-3013	383	9	asare	asare	PROPN
issue-3013	383	10	,	,	PUNCT
issue-3013	383	11	r.	r.	PROPN
issue-3013	383	12	,	,	PUNCT
issue-3013	383	13	&	&	CCONJ
issue-3013	383	14	wiredu	wiredu	PROPN
issue-3013	383	15	,	,	PUNCT
issue-3013	383	16	t.j.n	t.j.n	ADV
issue-3013	383	17	.	.	PUNCT
issue-3013	384	1	(	(	PUNCT
issue-3013	384	2	2024	2024	NUM
issue-3013	384	3	)	)	PUNCT
issue-3013	384	4	.	.	PUNCT
issue-3013	385	1	effect	effect	NOUN
issue-3013	385	2	of	of	ADP
issue-3013	385	3	employee	employee	NOUN
issue-3013	385	4	recognition	recognition	NOUN
issue-3013	385	5	,	,	PUNCT
issue-3013	385	6	employee	employee	NOUN
issue-3013	385	7	engagement	engagement	NOUN
issue-3013	385	8	on	on	ADP
issue-3013	385	9	their	their	PRON
issue-3013	385	10	productivity	productivity	NOUN
issue-3013	385	11	:	:	PUNCT
issue-3013	385	12	the	the	DET
issue-3013	385	13	role	role	NOUN
issue-3013	385	14	of	of	ADP
issue-3013	385	15	transformational	transformational	ADJ
issue-3013	385	16	leadership	leadership	NOUN
issue-3013	385	17	style	style	NOUN
issue-3013	385	18	at	at	ADP
issue-3013	385	19	ghana	ghana	PROPN
issue-3013	385	20	health	health	PROPN
issue-3013	385	21	service	service	PROPN
issue-3013	385	22	.	.	PUNCT
issue-3013	385	23	 	 	SPACE
issue-3013	386	1	current	current	ADJ
issue-3013	386	2	psychology	psychology	NOUN
issue-3013	386	3	,	,	PUNCT
issue-3013	386	4	 	 	SPACE
issue-3013	386	5	43(6	43(6	NOUN
issue-3013	386	6	)	)	PUNCT
issue-3013	386	7	,	,	PUNCT
issue-3013	386	8	5502–5513	5502–5513	NUM
issue-3013	386	9	.	.	PUNCT
issue-3013	387	1	marumahoko	marumahoko	PROPN
issue-3013	387	2	,	,	PUNCT
issue-3013	387	3	s.	s.	PROPN
issue-3013	387	4	(	(	PUNCT
issue-3013	387	5	2023	2023	NUM
issue-3013	387	6	)	)	PUNCT
issue-3013	387	7	.	.	PUNCT
issue-3013	388	1	urban	urban	ADJ
issue-3013	388	2	local	local	ADJ
issue-3013	388	3	government	government	NOUN
issue-3013	388	4	service	service	NOUN
issue-3013	388	5	delivery	delivery	NOUN
issue-3013	388	6	in	in	ADP
issue-3013	388	7	post	post	ADJ
issue-3013	388	8	-	-	ADJ
issue-3013	388	9	mugabe	mugabe	ADJ
issue-3013	388	10	zimbabwe	zimbabwe	NOUN
issue-3013	388	11	.	.	PUNCT
issue-3013	389	1	in	in	ADP
issue-3013	389	2	  	  	SPACE
issue-3013	389	3	global	global	ADJ
issue-3013	389	4	encyclopedia	encyclopedia	NOUN
issue-3013	389	5	of	of	ADP
issue-3013	389	6	public	public	ADJ
issue-3013	389	7	administration	administration	NOUN
issue-3013	389	8	,	,	PUNCT
issue-3013	389	9	public	public	ADJ
issue-3013	389	10	policy	policy	NOUN
issue-3013	389	11	,	,	PUNCT
issue-3013	389	12	and	and	CCONJ
issue-3013	389	13	governance	governance	NOUN
issue-3013	389	14	 	 	SPACE
issue-3013	389	15	(	(	PUNCT
issue-3013	389	16	pp	pp	ADJ
issue-3013	389	17	.	.	PUNCT
issue-3013	389	18	13123–13130	13123–13130	NUM
issue-3013	389	19	)	)	PUNCT
issue-3013	389	20	.	.	PUNCT
issue-3013	390	1	cham	cham	PROPN
issue-3013	390	2	:	:	PUNCT
issue-3013	390	3	springer	springer	NOUN
issue-3013	390	4	international	international	ADJ
issue-3013	390	5	publishing	publishing	NOUN
issue-3013	390	6	.	.	PUNCT
issue-3013	391	1	matyana	matyana	PROPN
issue-3013	391	2	,	,	PUNCT
issue-3013	391	3	m.	m.	NOUN
issue-3013	391	4	,	,	PUNCT
issue-3013	391	5	&	&	CCONJ
issue-3013	391	6	sibiya	sibiya	PROPN
issue-3013	391	7	,	,	PUNCT
issue-3013	391	8	l.	l.	PROPN
issue-3013	391	9	m.	m.	PROPN
issue-3013	391	10	(	(	PUNCT
issue-3013	391	11	2025	2025	NUM
issue-3013	391	12	)	)	PUNCT
issue-3013	391	13	.	.	PUNCT
issue-3013	392	1	reviving	revive	VERB
issue-3013	392	2	ethics	ethic	NOUN
issue-3013	392	3	in	in	ADP
issue-3013	392	4	service	service	NOUN
issue-3013	392	5	delivery	delivery	NOUN
issue-3013	392	6	:	:	PUNCT
issue-3013	392	7	south	south	ADJ
issue-3013	392	8	african	african	ADJ
issue-3013	392	9	local	local	ADJ
issue-3013	392	10	government	government	NOUN
issue-3013	392	11	perspective	perspective	NOUN
issue-3013	392	12	.	.	PUNCT
issue-3013	393	1	in	in	ADP
issue-3013	393	2	 	 	SPACE
issue-3013	393	3	challenges	challenge	NOUN
issue-3013	393	4	of	of	ADP
issue-3013	393	5	public	public	ADJ
issue-3013	393	6	administration	administration	NOUN
issue-3013	393	7	management	management	NOUN
issue-3013	393	8	for	for	ADP
issue-3013	393	9	higher	high	ADJ
issue-3013	393	10	education	education	NOUN
issue-3013	393	11	 	 	SPACE
issue-3013	393	12	(	(	PUNCT
issue-3013	393	13	pp	pp	ADJ
issue-3013	393	14	.	.	PUNCT
issue-3013	394	1	175–194	175–194	NUM
issue-3013	394	2	)	)	PUNCT
issue-3013	394	3	.	.	PUNCT
issue-3013	395	1	igi	igi	PROPN
issue-3013	395	2	global	global	PROPN
issue-3013	395	3	.	.	PUNCT
issue-3013	396	1	murimoga	murimoga	PROPN
issue-3013	396	2	,	,	PUNCT
issue-3013	396	3	r.	r.	PROPN
issue-3013	396	4	et	et	PROPN
issue-3013	396	5	al	al	PROPN
issue-3013	396	6	.	.	PROPN
issue-3013	397	1	(	(	PUNCT
issue-3013	397	2	2014	2014	NUM
issue-3013	397	3	)	)	PUNCT
issue-3013	397	4	.	.	PUNCT
issue-3013	398	1	local	local	ADJ
issue-3013	398	2	governance	governance	NOUN
issue-3013	398	3	and	and	CCONJ
issue-3013	398	4	service	service	NOUN
issue-3013	398	5	delivery	delivery	NOUN
issue-3013	398	6	in	in	ADP
issue-3013	398	7	zimbabwean	zimbabwean	ADJ
issue-3013	398	8	local	local	ADJ
issue-3013	398	9	authorities	authority	NOUN
issue-3013	398	10	:	:	PUNCT
issue-3013	398	11	the	the	DET
issue-3013	398	12	case	case	NOUN
issue-3013	398	13	of	of	ADP
issue-3013	398	14	harare	harare	PROPN
issue-3013	398	15	and	and	CCONJ
issue-3013	398	16	masvingo	masvingo	PROPN
issue-3013	398	17	urban	urban	ADJ
issue-3013	398	18	municipalities	municipality	NOUN
issue-3013	398	19	.	.	PUNCT
issue-3013	399	1	international	international	ADJ
issue-3013	399	2	journal	journal	PROPN
issue-3013	399	3	of	of	ADP
issue-3013	399	4	public	public	ADJ
issue-3013	399	5	policy	policy	NOUN
issue-3013	399	6	and	and	CCONJ
issue-3013	399	7	administration	administration	NOUN
issue-3013	399	8	research.mu	research.mu	PROPN
issue-3013	399	9	mutambisi	mutambisi	PROPN
issue-3013	399	10	,	,	PUNCT
issue-3013	399	11	t.	t.	PROPN
issue-3013	399	12	,	,	PUNCT
issue-3013	399	13	&	&	CCONJ
issue-3013	399	14	chavunduka	chavunduka	PROPN
issue-3013	399	15	,	,	PUNCT
issue-3013	399	16	c.	c.	PROPN
issue-3013	399	17	(	(	PUNCT
issue-3013	399	18	2024	2024	NUM
issue-3013	399	19	)	)	PUNCT
issue-3013	399	20	.	.	PUNCT
issue-3013	400	1	institutionalizing	institutionalize	VERB
issue-3013	400	2	sdgs	sdgs	ADJ
issue-3013	400	3	:	:	PUNCT
issue-3013	400	4	urban	urban	ADJ
issue-3013	400	5	local	local	ADJ
issue-3013	400	6	authorities	authority	NOUN
issue-3013	400	7	in	in	ADP
issue-3013	400	8	zimbabwe	zimbabwe	PROPN
issue-3013	400	9	.	.	PUNCT
issue-3013	400	10	  	  	SPACE
issue-3013	400	11	sdgs	sdgs	VERB
issue-3013	400	12	in	in	ADP
issue-3013	400	13	africa	africa	PROPN
issue-3013	400	14	and	and	CCONJ
issue-3013	400	15	the	the	DET
issue-3013	400	16	middle	middle	PROPN
issue-3013	400	17	east	east	PROPN
issue-3013	400	18	region	region	NOUN
issue-3013	400	19	,	,	PUNCT
issue-3013	400	20	243–266	243–266	NUM
issue-3013	400	21	.	.	PUNCT
issue-3013	401	1	nguyen	nguyen	NOUN
issue-3013	401	2	,	,	PUNCT
issue-3013	401	3	c.	c.	PROPN
issue-3013	401	4	m.	m.	PROPN
issue-3013	401	5	a.	a.	PROPN
issue-3013	401	6	,	,	PUNCT
issue-3013	401	7	&	&	CCONJ
issue-3013	401	8	ha	ha	INTJ
issue-3013	401	9	,	,	PUNCT
issue-3013	401	10	m.	m.	NOUN
issue-3013	401	11	t.	t.	PROPN
issue-3013	401	12	(	(	PUNCT
issue-3013	401	13	2023	2023	NUM
issue-3013	401	14	)	)	PUNCT
issue-3013	401	15	.	.	PUNCT
issue-3013	402	1	the	the	DET
issue-3013	402	2	interplay	interplay	NOUN
issue-3013	402	3	between	between	ADP
issue-3013	402	4	internal	internal	ADJ
issue-3013	402	5	communication	communication	NOUN
issue-3013	402	6	,	,	PUNCT
issue-3013	402	7	employee	employee	NOUN
issue-3013	402	8	engagement	engagement	NOUN
issue-3013	402	9	,	,	PUNCT
issue-3013	402	10	job	job	NOUN
issue-3013	402	11	satisfaction	satisfaction	NOUN
issue-3013	402	12	,	,	PUNCT
issue-3013	402	13	and	and	CCONJ
issue-3013	402	14	employee	employee	NOUN
issue-3013	402	15	loyalty	loyalty	NOUN
issue-3013	402	16	in	in	ADP
issue-3013	402	17	higher	high	ADJ
issue-3013	402	18	education	education	NOUN
issue-3013	402	19	institutions	institution	NOUN
issue-3013	402	20	in	in	ADP
issue-3013	402	21	vietnam	vietnam	PROPN
issue-3013	402	22	.	.	PUNCT
issue-3013	402	23	  	  	SPACE
issue-3013	402	24	humanities	humanity	NOUN
issue-3013	402	25	and	and	CCONJ
issue-3013	402	26	social	social	ADJ
issue-3013	402	27	sciences	science	NOUN
issue-3013	402	28	communications	communication	NOUN
issue-3013	402	29	,	,	PUNCT
issue-3013	402	30	 	 	SPACE
issue-3013	402	31	10(1	10(1	NUM
issue-3013	402	32	)	)	PUNCT
issue-3013	402	33	,	,	PUNCT
issue-3013	402	34	1–13	1–13	NOUN
issue-3013	402	35	.	.	PUNCT
issue-3013	403	1	nkala	nkala	PROPN
issue-3013	403	2	,	,	PUNCT
issue-3013	403	3	b.	b.	PROPN
issue-3013	403	4	,	,	PUNCT
issue-3013	403	5	&	&	CCONJ
issue-3013	403	6	chiware	chiware	PROPN
issue-3013	403	7	,	,	PUNCT
issue-3013	403	8	m.	m.	NOUN
issue-3013	403	9	(	(	PUNCT
issue-3013	403	10	2022	2022	NUM
issue-3013	403	11	)	)	PUNCT
issue-3013	403	12	.	.	PUNCT
issue-3013	404	1	balancing	balance	VERB
issue-3013	404	2	the	the	DET
issue-3013	404	3	twin	twin	ADJ
issue-3013	404	4	challenges	challenge	NOUN
issue-3013	404	5	of	of	ADP
issue-3013	404	6	performance	performance	NOUN
issue-3013	404	7	management	management	NOUN
issue-3013	404	8	and	and	CCONJ
issue-3013	404	9	culture	culture	NOUN
issue-3013	404	10	transformation	transformation	NOUN
issue-3013	404	11	in	in	ADP
issue-3013	404	12	the	the	DET
issue-3013	404	13	public	public	ADJ
issue-3013	404	14	sector	sector	NOUN
issue-3013	404	15	.	.	PUNCT
issue-3013	405	1	in	in	ADP
issue-3013	405	2	 	 	SPACE
issue-3013	405	3	transformational	transformational	ADJ
issue-3013	405	4	human	human	ADJ
issue-3013	405	5	resources	resource	NOUN
issue-3013	405	6	management	management	NOUN
issue-3013	405	7	in	in	ADP
issue-3013	405	8	zimbabwe	zimbabwe	ADJ
issue-3013	405	9	:	:	PUNCT
issue-3013	405	10	solutions	solution	NOUN
issue-3013	405	11	for	for	ADP
issue-3013	405	12	the	the	DET
issue-3013	405	13	public	public	ADJ
issue-3013	405	14	sector	sector	NOUN
issue-3013	405	15	in	in	ADP
issue-3013	405	16	the	the	DET
issue-3013	405	17	21st	21st	ADJ
issue-3013	405	18	century	century	NOUN
issue-3013	405	19	 	 	SPACE
issue-3013	405	20	(	(	PUNCT
issue-3013	405	21	pp	pp	ADJ
issue-3013	405	22	.	.	PUNCT
issue-3013	406	1	99–116	99–116	X
issue-3013	406	2	)	)	PUNCT
issue-3013	406	3	.	.	PUNCT
issue-3013	407	1	singapore	singapore	PROPN
issue-3013	407	2	:	:	PUNCT
issue-3013	407	3	springer	springer	NOUN
issue-3013	407	4	nature	nature	PROPN
issue-3013	407	5	singapore	singapore	PROPN
issue-3013	407	6	.	.	PUNCT
issue-3013	408	1	nyikadzino	nyikadzino	PROPN
issue-3013	408	2	,	,	PUNCT
issue-3013	408	3	t.	t.	PROPN
issue-3013	408	4	(	(	PUNCT
issue-3013	408	5	2024	2024	NUM
issue-3013	408	6	)	)	PUNCT
issue-3013	408	7	.	.	PUNCT
issue-3013	409	1	towards	towards	ADP
issue-3013	409	2	strengthening	strengthen	VERB
issue-3013	409	3	the	the	DET
issue-3013	409	4	implementation	implementation	NOUN
issue-3013	409	5	of	of	ADP
issue-3013	409	6	audit	audit	NOUN
issue-3013	409	7	recommendations	recommendation	NOUN
issue-3013	409	8	in	in	ADP
issue-3013	409	9	zimbabwe	zimbabwe	PROPN
issue-3013	409	10	’s	’s	PART
issue-3013	409	11	local	local	ADJ
issue-3013	409	12	authorities	authority	NOUN
issue-3013	409	13	:	:	PUNCT
issue-3013	409	14	the	the	DET
issue-3013	409	15	case	case	NOUN
issue-3013	409	16	of	of	ADP
issue-3013	409	17	mutare	mutare	PROPN
issue-3013	409	18	city	city	PROPN
issue-3013	409	19	council	council	PROPN
issue-3013	409	20	.	.	PUNCT
issue-3013	409	21	 	 	SPACE
issue-3013	410	1	african	african	ADJ
issue-3013	410	2	journal	journal	NOUN
issue-3013	410	3	of	of	ADP
issue-3013	410	4	public	public	ADJ
issue-3013	410	5	administration	administration	NOUN
issue-3013	410	6	and	and	CCONJ
issue-3013	410	7	environmental	environmental	ADJ
issue-3013	410	8	studies	study	NOUN
issue-3013	410	9	(	(	PUNCT
issue-3013	410	10	ajopaes	ajopaes	ADJ
issue-3013	410	11	)	)	PUNCT
issue-3013	410	12	,	,	PUNCT
issue-3013	410	13	 	 	SPACE
issue-3013	410	14	3(1	3(1	NUM
issue-3013	410	15	)	)	PUNCT
issue-3013	410	16	,	,	PUNCT
issue-3013	410	17	123	123	NUM
issue-3013	410	18	.	.	PUNCT
issue-3013	411	1	obicci	obicci	PROPN
issue-3013	411	2	,	,	PUNCT
issue-3013	411	3	p.	p.	NOUN
issue-3013	411	4	a.	a.	NOUN
issue-3013	411	5	(	(	PUNCT
issue-3013	411	6	2025	2025	NUM
issue-3013	411	7	)	)	PUNCT
issue-3013	411	8	.	.	PUNCT
issue-3013	412	1	corrupt	corrupt	ADJ
issue-3013	412	2	elites	elite	NOUN
issue-3013	412	3	,	,	PUNCT
issue-3013	412	4	administrative	administrative	ADJ
issue-3013	412	5	cadres	cadre	NOUN
issue-3013	412	6	and	and	CCONJ
issue-3013	412	7	public	public	ADJ
issue-3013	412	8	service	service	NOUN
issue-3013	412	9	in	in	ADP
issue-3013	412	10	africa	africa	PROPN
issue-3013	412	11	:	:	PUNCT
issue-3013	412	12	islands	island	NOUN
issue-3013	412	13	of	of	ADP
issue-3013	412	14	vanity	vanity	NOUN
issue-3013	412	15	.	.	PUNCT
issue-3013	412	16	 	 	SPACE
issue-3013	412	17	journal	journal	PROPN
issue-3013	412	18	of	of	ADP
issue-3013	412	19	management	management	NOUN
issue-3013	412	20	and	and	CCONJ
issue-3013	412	21	science	science	NOUN
issue-3013	412	22	,	,	PUNCT
issue-3013	412	23	 	 	SPACE
issue-3013	412	24	15(1	15(1	NUM
issue-3013	412	25	)	)	PUNCT
issue-3013	412	26	,	,	PUNCT
issue-3013	412	27	42–82	42–82	NOUN
issue-3013	412	28	.	.	PUNCT
issue-3013	413	1	oko	oko	PROPN
issue-3013	413	2	-	-	PUNCT
issue-3013	413	3	joseph	joseph	PROPN
issue-3013	413	4	,	,	PUNCT
issue-3013	413	5	c.	c.	PROPN
issue-3013	413	6	o.	o.	PROPN
issue-3013	413	7	(	(	PUNCT
issue-3013	413	8	2024	2024	NUM
issue-3013	413	9	)	)	PUNCT
issue-3013	413	10	.	.	PUNCT
issue-3013	413	11	 	 	SPACE
issue-3013	413	12	barriers	barrier	NOUN
issue-3013	413	13	to	to	ADP
issue-3013	413	14	effective	effective	ADJ
issue-3013	413	15	social	social	ADJ
issue-3013	413	16	learning	learning	NOUN
issue-3013	413	17	in	in	ADP
issue-3013	413	18	public	public	ADJ
issue-3013	413	19	service	service	NOUN
issue-3013	413	20	organisations	organisation	NOUN
issue-3013	413	21	.	.	PUNCT
issue-3013	414	1	a	a	DET
issue-3013	414	2	case	case	NOUN
issue-3013	414	3	study	study	NOUN
issue-3013	414	4	of	of	ADP
issue-3013	414	5	selected	select	VERB
issue-3013	414	6	public	public	ADJ
issue-3013	414	7	service	service	NOUN
issue-3013	414	8	organisations	organisation	NOUN
issue-3013	414	9	in	in	ADP
issue-3013	414	10	nigeria	nigeria	PROPN
issue-3013	414	11	 	 	SPACE
issue-3013	414	12	(	(	PUNCT
issue-3013	414	13	doctoral	doctoral	ADJ
issue-3013	414	14	dissertation	dissertation	NOUN
issue-3013	414	15	,	,	PUNCT
issue-3013	414	16	university	university	NOUN
issue-3013	414	17	of	of	ADP
issue-3013	414	18	brighton	brighton	PROPN
issue-3013	414	19	)	)	PUNCT
issue-3013	414	20	.	.	PUNCT
issue-3013	415	1	okoye	okoye	PROPN
issue-3013	415	2	,	,	PUNCT
issue-3013	415	3	j.	j.	PROPN
issue-3013	415	4	n.	n.	PROPN
issue-3013	415	5	,	,	PUNCT
issue-3013	415	6	dorothy	dorothy	PROPN
issue-3013	415	7	,	,	PUNCT
issue-3013	415	8	o.	o.	NOUN
issue-3013	415	9	n.	n.	PROPN
issue-3013	415	10	,	,	PUNCT
issue-3013	415	11	&	&	CCONJ
issue-3013	415	12	ojimba	ojimba	ADJ
issue-3013	415	13	,	,	PUNCT
issue-3013	415	14	c.	c.	PROPN
issue-3013	415	15	c.	c.	PROPN
issue-3013	415	16	(	(	PUNCT
issue-3013	415	17	2024	2024	NUM
issue-3013	415	18	)	)	PUNCT
issue-3013	415	19	corruption	corruption	NOUN
issue-3013	415	20	in	in	ADP
issue-3013	415	21	the	the	DET
issue-3013	415	22	nigerian	nigerian	ADJ
issue-3013	415	23	public	public	ADJ
issue-3013	415	24	sector	sector	NOUN
issue-3013	415	25	:	:	PUNCT
issue-3013	415	26	causes	cause	NOUN
issue-3013	415	27	,	,	PUNCT
issue-3013	415	28	consequences	consequence	NOUN
issue-3013	415	29	and	and	CCONJ
issue-3013	415	30	sustainable	sustainable	ADJ
issue-3013	415	31	solutions	solution	NOUN
issue-3013	415	32	.	.	PUNCT
issue-3013	416	1	olala	olala	NOUN
issue-3013	416	2	,	,	PUNCT
issue-3013	416	3	g.	g.	PROPN
issue-3013	416	4	o.	o.	PROPN
issue-3013	416	5	(	(	PUNCT
issue-3013	416	6	2023	2023	NUM
issue-3013	416	7	)	)	PUNCT
issue-3013	416	8	.	.	PUNCT
issue-3013	416	9	  	  	SPACE
issue-3013	417	1	relationship	relationship	NOUN
issue-3013	417	2	between	between	ADP
issue-3013	417	3	human	human	ADJ
issue-3013	417	4	resource	resource	NOUN
issue-3013	417	5	management	management	NOUN
issue-3013	417	6	practices	practice	NOUN
issue-3013	417	7	and	and	CCONJ
issue-3013	417	8	quality	quality	NOUN
issue-3013	417	9	service	service	NOUN
issue-3013	417	10	delivery	delivery	NOUN
issue-3013	417	11	in	in	ADP
issue-3013	417	12	lake	lake	PROPN
issue-3013	417	13	region	region	PROPN
issue-3013	417	14	economic	economic	PROPN
issue-3013	417	15	bloc	bloc	PROPN
issue-3013	417	16	county	county	NOUN
issue-3013	417	17	governments	government	NOUN
issue-3013	417	18	in	in	ADP
issue-3013	417	19	kenya	kenya	NOUN
issue-3013	417	20	;	;	PUNCT
issue-3013	417	21	moderating	moderate	VERB
issue-3013	417	22	effect	effect	NOUN
issue-3013	417	23	of	of	ADP
issue-3013	417	24	work	work	NOUN
issue-3013	417	25	environment	environment	NOUN
issue-3013	417	26	  	  	SPACE
issue-3013	417	27	(	(	PUNCT
issue-3013	417	28	doctoral	doctoral	ADJ
issue-3013	417	29	dissertation	dissertation	NOUN
issue-3013	417	30	,	,	PUNCT
issue-3013	417	31	kisii	kisii	PROPN
issue-3013	417	32	university	university	NOUN
issue-3013	417	33	)	)	PUNCT
issue-3013	417	34	.	.	PUNCT
issue-3013	418	1	owens	owens	PROPN
issue-3013	418	2	,	,	PUNCT
issue-3013	418	3	r.g	r.g	PROPN
issue-3013	418	4	.	.	PROPN
issue-3013	418	5	and	and	CCONJ
issue-3013	418	6	steinhoff	steinhoff	PROPN
issue-3013	418	7	,	,	PUNCT
issue-3013	418	8	c.r	c.r	PROPN
issue-3013	418	9	.	.	PROPN
issue-3013	418	10	,	,	PUNCT
issue-3013	418	11	(	(	PUNCT
issue-3013	418	12	1989	1989	NUM
issue-3013	418	13	)	)	PUNCT
issue-3013	418	14	.	.	PUNCT
issue-3013	419	1	towards	towards	ADP
issue-3013	419	2	a	a	DET
issue-3013	419	3	theory	theory	NOUN
issue-3013	419	4	of	of	ADP
issue-3013	419	5	organisational	organisational	ADJ
issue-3013	419	6	culture	culture	NOUN
issue-3013	419	7	.	.	PUNCT
issue-3013	419	8	  	  	SPACE
issue-3013	419	9	journal	journal	NOUN
issue-3013	419	10	of	of	ADP
issue-3013	419	11	educational	educational	ADJ
issue-3013	419	12	administration	administration	NOUN
issue-3013	419	13	,	,	PUNCT
issue-3013	419	14	 	 	SPACE
issue-3013	419	15	27(3	27(3	NUM
issue-3013	419	16	)	)	PUNCT
issue-3013	419	17	.	.	PUNCT
issue-3013	420	1	peel	peel	NOUN
issue-3013	420	2	,	,	PUNCT
issue-3013	420	3	k.l	k.l	PROPN
issue-3013	420	4	.	.	PROPN
issue-3013	420	5	(	(	PUNCT
issue-3013	420	6	2020	2020	NUM
issue-3013	420	7	)	)	PUNCT
issue-3013	420	8	.	.	PUNCT
issue-3013	421	1	a	a	DET
issue-3013	421	2	beginner	beginner	NOUN
issue-3013	421	3	’s	’s	PART
issue-3013	421	4	guide	guide	NOUN
issue-3013	421	5	to	to	ADP
issue-3013	421	6	applied	apply	VERB
issue-3013	421	7	educational	educational	ADJ
issue-3013	421	8	research	research	NOUN
issue-3013	421	9	using	use	VERB
issue-3013	421	10	thematic	thematic	ADJ
issue-3013	421	11	analysis	analysis	NOUN
issue-3013	421	12	.	.	PUNCT
issue-3013	422	1	practical	practical	ADJ
issue-3013	422	2	assessment	assessment	NOUN
issue-3013	422	3	,	,	PUNCT
issue-3013	422	4	research	research	NOUN
issue-3013	422	5	,	,	PUNCT
issue-3013	422	6	and	and	CCONJ
issue-3013	422	7	evaluation	evaluation	NOUN
issue-3013	422	8	25	25	NUM
issue-3013	422	9	(	(	PUNCT
issue-3013	422	10	1	1	NUM
issue-3013	422	11	)	)	PUNCT
issue-3013	422	12	,	,	PUNCT
issue-3013	422	13	2	2	X
issue-3013	422	14	.	.	X
issue-3013	422	15	porkka	porkka	NOUN
issue-3013	422	16	,	,	PUNCT
issue-3013	422	17	p.	p.	NOUN
issue-3013	422	18	,	,	PUNCT
issue-3013	422	19	(	(	PUNCT
issue-3013	422	20	2016	2016	NUM
issue-3013	422	21	)	)	PUNCT
issue-3013	422	22	.	.	PUNCT
issue-3013	423	1	functional	functional	ADJ
issue-3013	423	2	model	model	NOUN
issue-3013	423	3	for	for	ADP
issue-3013	423	4	organisational	organisational	ADJ
issue-3013	423	5	and	and	CCONJ
issue-3013	423	6	safety	safety	NOUN
issue-3013	423	7	culture	culture	NOUN
issue-3013	423	8	.	.	PUNCT
issue-3013	423	9	  	  	SPACE
issue-3013	424	1	chemical	chemical	ADJ
issue-3013	424	2	engineering	engineering	NOUN
issue-3013	424	3	transactions	transaction	NOUN
issue-3013	424	4	,	,	PUNCT
issue-3013	424	5	  	  	SPACE
issue-3013	424	6	48	48	NUM
issue-3013	424	7	,	,	PUNCT
issue-3013	424	8	pp	pp	ADJ
issue-3013	424	9	.	.	PUNCT
issue-3013	425	1	907–912	907–912	NUM
issue-3013	425	2	.	.	PUNCT
issue-3013	425	3	quinn	quinn	PROPN
issue-3013	425	4	,	,	PUNCT
issue-3013	425	5	s.	s.	PROPN
issue-3013	425	6	,	,	PUNCT
issue-3013	425	7	waheduzzaman	waheduzzaman	PROPN
issue-3013	425	8	,	,	PUNCT
issue-3013	425	9	w.	w.	PROPN
issue-3013	425	10	,	,	PUNCT
issue-3013	425	11	&	&	CCONJ
issue-3013	425	12	djurkovic	djurkovic	PROPN
issue-3013	425	13	,	,	PUNCT
issue-3013	425	14	n.	n.	PROPN
issue-3013	425	15	(	(	PUNCT
issue-3013	425	16	2024	2024	NUM
issue-3013	425	17	)	)	PUNCT
issue-3013	425	18	.	.	PUNCT
issue-3013	426	1	impact	impact	NOUN
issue-3013	426	2	of	of	ADP
issue-3013	426	3	organizational	organizational	ADJ
issue-3013	426	4	culture	culture	NOUN
issue-3013	426	5	on	on	ADP
issue-3013	426	6	bullying	bully	VERB
issue-3013	426	7	behavior	behavior	NOUN
issue-3013	426	8	in	in	ADP
issue-3013	426	9	public	public	ADJ
issue-3013	426	10	sector	sector	NOUN
issue-3013	426	11	organizations	organization	NOUN
issue-3013	426	12	.	.	PUNCT
issue-3013	426	13	 	 	SPACE
issue-3013	427	1	public	public	ADJ
issue-3013	427	2	personnel	personnel	NOUN
issue-3013	427	3	management	management	NOUN
issue-3013	427	4	,	,	PUNCT
issue-3013	427	5	00910260241287619	00910260241287619	NUM
issue-3013	427	6	.	.	PUNCT
issue-3013	428	1	radu	radu	PROPN
issue-3013	428	2	,	,	PUNCT
issue-3013	428	3	c.	c.	PROPN
issue-3013	428	4	(	(	PUNCT
issue-3013	428	5	2023	2023	NUM
issue-3013	428	6	)	)	PUNCT
issue-3013	428	7	.	.	PUNCT
issue-3013	429	1	fostering	foster	VERB
issue-3013	429	2	a	a	DET
issue-3013	429	3	positive	positive	ADJ
issue-3013	429	4	workplace	workplace	NOUN
issue-3013	429	5	culture	culture	NOUN
issue-3013	429	6	:	:	PUNCT
issue-3013	429	7	impacts	impact	NOUN
issue-3013	429	8	on	on	ADP
issue-3013	429	9	performance	performance	NOUN
issue-3013	429	10	and	and	CCONJ
issue-3013	429	11	agility	agility	NOUN
issue-3013	429	12	.	.	PUNCT
issue-3013	430	1	in	in	ADP
issue-3013	430	2	 	 	SPACE
issue-3013	430	3	human	human	ADJ
issue-3013	430	4	resource	resource	NOUN
issue-3013	430	5	management	management	NOUN
issue-3013	430	6	-	-	PUNCT
issue-3013	430	7	an	an	DET
issue-3013	430	8	update	update	NOUN
issue-3013	430	9	.	.	PUNCT
issue-3013	431	1	intechopen	intechopen	ADJ
issue-3013	431	2	.	.	PUNCT
issue-3013	432	1	rijal	rijal	PROPN
issue-3013	432	2	,	,	PUNCT
issue-3013	432	3	s.	s.	PROPN
issue-3013	432	4	(	(	PUNCT
issue-3013	432	5	2023	2023	NUM
issue-3013	432	6	)	)	PUNCT
issue-3013	432	7	.	.	PUNCT
issue-3013	433	1	the	the	DET
issue-3013	433	2	importance	importance	NOUN
issue-3013	433	3	of	of	ADP
issue-3013	433	4	community	community	NOUN
issue-3013	433	5	involvement	involvement	NOUN
issue-3013	433	6	in	in	ADP
issue-3013	433	7	public	public	ADJ
issue-3013	433	8	management	management	NOUN
issue-3013	433	9	planning	planning	NOUN
issue-3013	433	10	and	and	CCONJ
issue-3013	433	11	decision	decision	NOUN
issue-3013	433	12	making	making	NOUN
issue-3013	433	13	processes	process	NOUN
issue-3013	433	14	.	.	PUNCT
issue-3013	433	15	 	 	SPACE
issue-3013	433	16	journal	journal	PROPN
issue-3013	433	17	of	of	ADP
issue-3013	433	18	contemporary	contemporary	PROPN
issue-3013	433	19	administration	administration	NOUN
issue-3013	433	20	and	and	CCONJ
issue-3013	433	21	management	management	NOUN
issue-3013	433	22	(	(	PUNCT
issue-3013	433	23	adman	adman	NOUN
issue-3013	433	24	)	)	PUNCT
issue-3013	433	25	,	,	PUNCT
issue-3013	433	26	 	 	SPACE
issue-3013	433	27	1(2	1(2	NUM
issue-3013	433	28	)	)	PUNCT
issue-3013	433	29	,	,	PUNCT
issue-3013	433	30	84–92	84–92	NUM
issue-3013	433	31	.	.	PUNCT
issue-3013	434	1	baltic	baltic	PROPN
issue-3013	434	2	journal	journal	PROPN
issue-3013	434	3	of	of	ADP
issue-3013	434	4	economic	economic	ADJ
issue-3013	434	5	studies	study	NOUN
issue-3013	434	6	52	52	NUM
issue-3013	434	7	vol	vol	NOUN
issue-3013	434	8	.	.	PUNCT
issue-3013	434	9	11	11	NUM
issue-3013	434	10	no	no	NOUN
issue-3013	434	11	.	.	NOUN
issue-3013	434	12	4	4	NUM
issue-3013	434	13	,	,	PUNCT
issue-3013	434	14	2025	2025	NUM
issue-3013	434	15	rossignoli	rossignoli	NOUN
issue-3013	434	16	,	,	PUNCT
issue-3013	434	17	f.	f.	PROPN
issue-3013	434	18	,	,	PUNCT
issue-3013	434	19	lionzo	lionzo	PROPN
issue-3013	434	20	,	,	PUNCT
issue-3013	434	21	a.	a.	NOUN
issue-3013	434	22	,	,	PUNCT
issue-3013	434	23	henschel	henschel	PROPN
issue-3013	434	24	,	,	PUNCT
issue-3013	434	25	t.	t.	PROPN
issue-3013	434	26	,	,	PUNCT
issue-3013	434	27	&	&	CCONJ
issue-3013	434	28	boers	boers	PROPN
issue-3013	434	29	,	,	PUNCT
issue-3013	434	30	b.	b.	PROPN
issue-3013	434	31	(	(	PUNCT
issue-3013	434	32	2024	2024	NUM
issue-3013	434	33	)	)	PUNCT
issue-3013	434	34	.	.	PUNCT
issue-3013	435	1	knowledge	knowledge	NOUN
issue-3013	435	2	sharing	sharing	NOUN
issue-3013	435	3	in	in	ADP
issue-3013	435	4	family	family	NOUN
issue-3013	435	5	smes	sme	NOUN
issue-3013	435	6	:	:	PUNCT
issue-3013	435	7	the	the	DET
issue-3013	435	8	role	role	NOUN
issue-3013	435	9	of	of	ADP
issue-3013	435	10	communities	community	NOUN
issue-3013	435	11	of	of	ADP
issue-3013	435	12	practice	practice	NOUN
issue-3013	435	13	.	.	PUNCT
issue-3013	435	14	 	 	SPACE
issue-3013	436	1	journal	journal	PROPN
issue-3013	436	2	of	of	ADP
issue-3013	436	3	family	family	NOUN
issue-3013	436	4	business	business	NOUN
issue-3013	436	5	management	management	NOUN
issue-3013	436	6	,	,	PUNCT
issue-3013	436	7	 	 	SPACE
issue-3013	436	8	14(2	14(2	NUM
issue-3013	436	9	)	)	PUNCT
issue-3013	436	10	,	,	PUNCT
issue-3013	436	11	310–331	310–331	NUM
issue-3013	436	12	.	.	PUNCT
issue-3013	437	1	rugeiyamu	rugeiyamu	PROPN
issue-3013	437	2	,	,	PUNCT
issue-3013	437	3	r.	r.	PROPN
issue-3013	437	4	,	,	PUNCT
issue-3013	437	5	&	&	CCONJ
issue-3013	437	6	msendo	msendo	PROPN
issue-3013	437	7	,	,	PUNCT
issue-3013	437	8	a.	a.	NOUN
issue-3013	437	9	(	(	PUNCT
issue-3013	437	10	2025	2025	NUM
issue-3013	437	11	)	)	PUNCT
issue-3013	437	12	.	.	PUNCT
issue-3013	438	1	success	success	NOUN
issue-3013	438	2	,	,	PUNCT
issue-3013	438	3	challenges	challenge	NOUN
issue-3013	438	4	and	and	CCONJ
issue-3013	438	5	prospects	prospect	NOUN
issue-3013	438	6	of	of	ADP
issue-3013	438	7	decentralization	decentralization	NOUN
issue-3013	438	8	in	in	ADP
issue-3013	438	9	africa	africa	PROPN
issue-3013	438	10	:	:	PUNCT
issue-3013	438	11	a	a	DET
issue-3013	438	12	systematic	systematic	ADJ
issue-3013	438	13	review	review	NOUN
issue-3013	438	14	.	.	PUNCT
issue-3013	438	15	 	 	SPACE
issue-3013	439	1	cogent	cogent	ADJ
issue-3013	439	2	social	social	ADJ
issue-3013	439	3	sciences	science	NOUN
issue-3013	439	4	,	,	PUNCT
issue-3013	439	5	 	 	SPACE
issue-3013	439	6	11(1	11(1	NUM
issue-3013	439	7	)	)	PUNCT
issue-3013	439	8	,	,	PUNCT
issue-3013	439	9	2458700	2458700	NUM
issue-3013	439	10	.	.	PUNCT
issue-3013	440	1	sharapova	sharapova	PROPN
issue-3013	440	2	,	,	PUNCT
issue-3013	440	3	n.	n.	PROPN
issue-3013	440	4	(	(	PUNCT
issue-3013	440	5	2024	2024	NUM
issue-3013	440	6	)	)	PUNCT
issue-3013	440	7	.	.	PUNCT
issue-3013	440	8	  	  	SPACE
issue-3013	441	1	neoliberal	neoliberal	ADJ
issue-3013	441	2	pathologies	pathology	NOUN
issue-3013	441	3	and	and	CCONJ
issue-3013	441	4	african	african	ADJ
issue-3013	441	5	development	development	NOUN
issue-3013	441	6	:	:	PUNCT
issue-3013	441	7	the	the	DET
issue-3013	441	8	case	case	NOUN
issue-3013	441	9	of	of	ADP
issue-3013	441	10	the	the	DET
issue-3013	441	11	ugandan	ugandan	PROPN
issue-3013	441	12	healthcare	healthcare	PROPN
issue-3013	441	13	sector	sector	NOUN
issue-3013	441	14	 	 	SPACE
issue-3013	441	15	(	(	PUNCT
issue-3013	441	16	doctoral	doctoral	ADJ
issue-3013	441	17	dissertation	dissertation	NOUN
issue-3013	441	18	)	)	PUNCT
issue-3013	441	19	.	.	PUNCT
issue-3013	442	1	simkus	simkus	PROPN
issue-3013	442	2	,	,	PUNCT
issue-3013	442	3	j.	j.	PROPN
issue-3013	442	4	(	(	PUNCT
issue-3013	442	5	2022	2022	NUM
issue-3013	442	6	)	)	PUNCT
issue-3013	442	7	.	.	PUNCT
issue-3013	443	1	convenience	convenience	NOUN
issue-3013	443	2	sampling	sampling	NOUN
issue-3013	443	3	:	:	PUNCT
issue-3013	443	4	definition	definition	NOUN
issue-3013	443	5	,	,	PUNCT
issue-3013	443	6	method	method	NOUN
issue-3013	443	7	and	and	CCONJ
issue-3013	443	8	examples	example	NOUN
issue-3013	443	9	.	.	PUNCT
issue-3013	443	10	 	 	SPACE
issue-3013	443	11	retrieved	retrieve	VERB
issue-3013	443	12	oktober	oktober	NOUN
issue-3013	443	13	,	,	PUNCT
issue-3013	443	14	 	 	SPACE
issue-3013	443	15	6	6	NUM
issue-3013	443	16	,	,	PUNCT
issue-3013	443	17	2022	2022	NUM
issue-3013	443	18	.	.	PUNCT
issue-3013	444	1	singh	singh	PROPN
issue-3013	444	2	,	,	PUNCT
issue-3013	444	3	i.	i.	PROPN
issue-3013	444	4	(	(	PUNCT
issue-3013	444	5	2024	2024	NUM
issue-3013	444	6	)	)	PUNCT
issue-3013	444	7	.	.	PUNCT
issue-3013	445	1	reinventing	reinvent	VERB
issue-3013	445	2	public	public	ADJ
issue-3013	445	3	service	service	NOUN
issue-3013	445	4	delivery	delivery	NOUN
issue-3013	445	5	:	:	PUNCT
issue-3013	445	6	a	a	DET
issue-3013	445	7	case	case	NOUN
issue-3013	445	8	of	of	ADP
issue-3013	445	9	delhi	delhi	PROPN
issue-3013	445	10	.	.	PUNCT
issue-3013	445	11	  	  	SPACE
issue-3013	445	12	national	national	ADJ
issue-3013	445	13	centre	centre	NOUN
issue-3013	445	14	for	for	ADP
issue-3013	445	15	good	good	ADJ
issue-3013	445	16	governance	governance	NOUN
issue-3013	445	17	,	,	PUNCT
issue-3013	445	18	indira	indira	PROPN
issue-3013	445	19	gandhi	gandhi	PROPN
issue-3013	445	20	national	national	PROPN
issue-3013	445	21	open	open	PROPN
issue-3013	445	22	university	university	PROPN
issue-3013	445	23	:	:	PUNCT
issue-3013	445	24	new	new	PROPN
issue-3013	445	25	delhi	delhi	PROPN
issue-3013	445	26	.	.	PUNCT
issue-3013	446	1	siraj	siraj	PROPN
issue-3013	446	2	,	,	PUNCT
issue-3013	446	3	n.	n.	NOUN
issue-3013	446	4	,	,	PUNCT
issue-3013	446	5	&	&	CCONJ
issue-3013	446	6	hágen	hágen	PROPN
issue-3013	446	7	,	,	PUNCT
issue-3013	446	8	i.	i.	NOUN
issue-3013	446	9	(	(	PUNCT
issue-3013	446	10	2023	2023	NUM
issue-3013	446	11	)	)	PUNCT
issue-3013	446	12	.	.	PUNCT
issue-3013	447	1	performance	performance	NOUN
issue-3013	447	2	management	management	NOUN
issue-3013	447	3	system	system	NOUN
issue-3013	447	4	and	and	CCONJ
issue-3013	447	5	its	its	PRON
issue-3013	447	6	role	role	NOUN
issue-3013	447	7	for	for	ADP
issue-3013	447	8	employee	employee	NOUN
issue-3013	447	9	performance	performance	NOUN
issue-3013	447	10	:	:	PUNCT
issue-3013	447	11	evidence	evidence	NOUN
issue-3013	447	12	from	from	ADP
issue-3013	447	13	ethiopian	ethiopian	ADJ
issue-3013	447	14	smes	sme	NOUN
issue-3013	447	15	.	.	PUNCT
issue-3013	447	16	 	 	SPACE
issue-3013	448	1	heliyon	heliyon	NOUN
issue-3013	448	2	,	,	PUNCT
issue-3013	448	3	 	 	SPACE
issue-3013	448	4	9(11	9(11	NUM
issue-3013	448	5	)	)	PUNCT
issue-3013	448	6	.	.	PUNCT
issue-3013	449	1	stratton	stratton	PROPN
issue-3013	449	2	,	,	PUNCT
issue-3013	449	3	s.	s.	PROPN
issue-3013	449	4	j.	j.	PROPN
issue-3013	449	5	(	(	PUNCT
issue-3013	449	6	2021	2021	NUM
issue-3013	449	7	)	)	PUNCT
issue-3013	449	8	.	.	PUNCT
issue-3013	450	1	population	population	NOUN
issue-3013	450	2	research	research	NOUN
issue-3013	450	3	:	:	PUNCT
issue-3013	450	4	convenience	convenience	NOUN
issue-3013	450	5	sampling	sample	VERB
issue-3013	450	6	strategies	strategy	NOUN
issue-3013	450	7	.	.	PUNCT
issue-3013	450	8	  	  	SPACE
issue-3013	451	1	prehospital	prehospital	NOUN
issue-3013	451	2	and	and	CCONJ
issue-3013	451	3	disaster	disaster	NOUN
issue-3013	451	4	medicine	medicine	NOUN
issue-3013	451	5	,	,	PUNCT
issue-3013	451	6	  	  	SPACE
issue-3013	451	7	36(4	36(4	NUM
issue-3013	451	8	)	)	PUNCT
issue-3013	451	9	,	,	PUNCT
issue-3013	451	10	373–374	373–374	NUM
issue-3013	451	11	.	.	PUNCT
issue-3013	452	1	sukmawati	sukmawati	PROPN
issue-3013	452	2	,	,	PUNCT
issue-3013	452	3	s.	s.	PROPN
issue-3013	452	4	,	,	PUNCT
issue-3013	452	5	palisuri	palisuri	PROPN
issue-3013	452	6	,	,	PUNCT
issue-3013	452	7	p.	p.	PROPN
issue-3013	452	8	,	,	PUNCT
issue-3013	452	9	ruslan	ruslan	PROPN
issue-3013	452	10	,	,	PUNCT
issue-3013	452	11	m.	m.	NOUN
issue-3013	452	12	,	,	PUNCT
issue-3013	452	13	&	&	CCONJ
issue-3013	452	14	nur	nur	PROPN
issue-3013	452	15	,	,	PUNCT
issue-3013	452	16	i.	i.	PROPN
issue-3013	452	17	(	(	PUNCT
issue-3013	452	18	2024	2024	NUM
issue-3013	452	19	)	)	PUNCT
issue-3013	452	20	.	.	PUNCT
issue-3013	453	1	the	the	DET
issue-3013	453	2	effect	effect	NOUN
issue-3013	453	3	of	of	ADP
issue-3013	453	4	organizational	organizational	ADJ
issue-3013	453	5	commitment	commitment	NOUN
issue-3013	453	6	,	,	PUNCT
issue-3013	453	7	interpersonal	interpersonal	ADJ
issue-3013	453	8	communication	communication	NOUN
issue-3013	453	9	,	,	PUNCT
issue-3013	453	10	and	and	CCONJ
issue-3013	453	11	motivation	motivation	NOUN
issue-3013	453	12	on	on	ADP
issue-3013	453	13	employee	employee	NOUN
issue-3013	453	14	satisfaction	satisfaction	NOUN
issue-3013	453	15	and	and	CCONJ
issue-3013	453	16	performance	performance	NOUN
issue-3013	453	17	.	.	PUNCT
issue-3013	453	18	  	  	SPACE
issue-3013	454	1	international	international	ADJ
issue-3013	454	2	journal	journal	NOUN
issue-3013	454	3	of	of	ADP
issue-3013	454	4	artificial	artificial	ADJ
issue-3013	454	5	intelligence	intelligence	NOUN
issue-3013	454	6	research	research	NOUN
issue-3013	454	7	,	,	PUNCT
issue-3013	454	8	 	 	SPACE
issue-3013	454	9	6(1.1	6(1.1	NOUN
issue-3013	454	10	)	)	PUNCT
issue-3013	454	11	.	.	PUNCT
issue-3013	455	1	umoru	umoru	PROPN
issue-3013	455	2	,	,	PUNCT
issue-3013	455	3	u.	u.	PROPN
issue-3013	455	4	,	,	PUNCT
issue-3013	455	5	ogundana	ogundana	PROPN
issue-3013	455	6	,	,	PUNCT
issue-3013	455	7	o.	o.	NOUN
issue-3013	455	8	m.	m.	NOUN
issue-3013	455	9	,	,	PUNCT
issue-3013	455	10	mangena	mangena	NOUN
issue-3013	455	11	,	,	PUNCT
issue-3013	455	12	m.	m.	NOUN
issue-3013	455	13	,	,	PUNCT
issue-3013	455	14	&	&	CCONJ
issue-3013	455	15	udeozor	udeozor	PROPN
issue-3013	455	16	,	,	PUNCT
issue-3013	455	17	v.	v.	PROPN
issue-3013	455	18	(	(	PUNCT
issue-3013	455	19	2025	2025	NUM
issue-3013	455	20	)	)	PUNCT
issue-3013	455	21	.	.	PUNCT
issue-3013	456	1	informal	informal	ADJ
issue-3013	456	2	institutions	institution	NOUN
issue-3013	456	3	and	and	CCONJ
issue-3013	456	4	multinationals	multinational	NOUN
issue-3013	456	5	'	'	PART
issue-3013	456	6	drive	drive	NOUN
issue-3013	456	7	towards	towards	ADP
issue-3013	456	8	sustainable	sustainable	ADJ
issue-3013	456	9	development	development	NOUN
issue-3013	456	10	goals	goal	NOUN
issue-3013	456	11	(	(	PUNCT
issue-3013	456	12	sdgs	sdgs	ADJ
issue-3013	456	13	):	):	PUNCT
issue-3013	456	14	a	a	DET
issue-3013	456	15	dark‐side	dark‐side	NOUN
issue-3013	456	16	perspective	perspective	NOUN
issue-3013	456	17	.	.	PUNCT
issue-3013	456	18	  	  	SPACE
issue-3013	457	1	business	business	NOUN
issue-3013	457	2	ethics	ethic	NOUN
issue-3013	457	3	,	,	PUNCT
issue-3013	457	4	the	the	DET
issue-3013	457	5	environment	environment	NOUN
issue-3013	457	6	&	&	CCONJ
issue-3013	457	7	responsibility	responsibility	NOUN
issue-3013	457	8	.	.	PUNCT
issue-3013	458	1	von	von	PROPN
issue-3013	458	2	bertalanffy	bertalanffy	PROPN
issue-3013	458	3	,	,	PUNCT
issue-3013	458	4	l.	l.	PROPN
issue-3013	458	5	,	,	PUNCT
issue-3013	458	6	(	(	PUNCT
issue-3013	458	7	1950	1950	NUM
issue-3013	458	8	)	)	PUNCT
issue-3013	458	9	.	.	PUNCT
issue-3013	459	1	an	an	DET
issue-3013	459	2	outline	outline	NOUN
issue-3013	459	3	of	of	ADP
issue-3013	459	4	general	general	ADJ
issue-3013	459	5	system	system	NOUN
issue-3013	459	6	theory	theory	NOUN
issue-3013	459	7	.	.	PUNCT
issue-3013	459	8	 	 	SPACE
issue-3013	460	1	the	the	DET
issue-3013	460	2	british	british	ADJ
issue-3013	460	3	journal	journal	PROPN
issue-3013	460	4	for	for	ADP
issue-3013	460	5	the	the	DET
issue-3013	460	6	philosophy	philosophy	NOUN
issue-3013	460	7	of	of	ADP
issue-3013	460	8	science	science	NOUN
issue-3013	460	9	,	,	PUNCT
issue-3013	460	10	 	 	SPACE
issue-3013	460	11	1(2	1(2	NUM
issue-3013	460	12	)	)	PUNCT
issue-3013	460	13	,	,	PUNCT
issue-3013	460	14	pp	pp	ADP
issue-3013	460	15	.	.	PUNCT
issue-3013	461	1	134–165	134–165	NUM
issue-3013	461	2	.	.	PUNCT
issue-3013	462	1	vu	vu	X
issue-3013	462	2	,	,	PUNCT
issue-3013	462	3	h.	h.	PROPN
issue-3013	462	4	m.	m.	NOUN
issue-3013	462	5	(	(	PUNCT
issue-3013	462	6	2020	2020	NUM
issue-3013	462	7	)	)	PUNCT
issue-3013	462	8	.	.	PUNCT
issue-3013	463	1	employee	employee	NOUN
issue-3013	463	2	empowerment	empowerment	NOUN
issue-3013	463	3	and	and	CCONJ
issue-3013	463	4	empowering	empower	VERB
issue-3013	463	5	leadership	leadership	NOUN
issue-3013	463	6	:	:	PUNCT
issue-3013	463	7	a	a	DET
issue-3013	463	8	literature	literature	NOUN
issue-3013	463	9	review	review	NOUN
issue-3013	463	10	.	.	PUNCT
issue-3013	464	1	wu	wu	PROPN
issue-3013	464	2	,	,	PUNCT
issue-3013	464	3	f.	f.	PROPN
issue-3013	464	4	,	,	PUNCT
issue-3013	464	5	dixon	dixon	PROPN
issue-3013	464	6	-	-	PUNCT
issue-3013	464	7	woods	wood	NOUN
issue-3013	464	8	,	,	PUNCT
issue-3013	464	9	m.	m.	NOUN
issue-3013	464	10	,	,	PUNCT
issue-3013	464	11	aveling	aveling	PROPN
issue-3013	464	12	,	,	PUNCT
issue-3013	464	13	e.	e.	PROPN
issue-3013	464	14	l.	l.	PROPN
issue-3013	464	15	,	,	PUNCT
issue-3013	464	16	campbell	campbell	PROPN
issue-3013	464	17	,	,	PUNCT
issue-3013	464	18	a.	a.	NOUN
issue-3013	464	19	,	,	PUNCT
issue-3013	464	20	willars	willar	NOUN
issue-3013	464	21	,	,	PUNCT
issue-3013	464	22	j.	j.	PROPN
issue-3013	464	23	,	,	PUNCT
issue-3013	464	24	tarrant	tarrant	PROPN
issue-3013	464	25	,	,	PUNCT
issue-3013	464	26	c.	c.	PROPN
issue-3013	464	27	,	,	PUNCT
issue-3013	464	28	&	&	CCONJ
issue-3013	464	29	martin	martin	PROPN
issue-3013	464	30	,	,	PUNCT
issue-3013	464	31	g.	g.	PROPN
issue-3013	464	32	p.	p.	PROPN
issue-3013	464	33	(	(	PUNCT
issue-3013	464	34	2021	2021	NUM
issue-3013	464	35	)	)	PUNCT
issue-3013	464	36	.	.	PUNCT
issue-3013	465	1	the	the	DET
issue-3013	465	2	role	role	NOUN
issue-3013	465	3	of	of	ADP
issue-3013	465	4	the	the	DET
issue-3013	465	5	informal	informal	ADJ
issue-3013	465	6	and	and	CCONJ
issue-3013	465	7	formal	formal	ADJ
issue-3013	465	8	organisation	organisation	NOUN
issue-3013	465	9	in	in	ADP
issue-3013	465	10	voice	voice	NOUN
issue-3013	465	11	about	about	ADP
issue-3013	465	12	concerns	concern	NOUN
issue-3013	465	13	in	in	ADP
issue-3013	465	14	healthcare	healthcare	PROPN
issue-3013	465	15	:	:	PUNCT
issue-3013	465	16	a	a	DET
issue-3013	465	17	qualitative	qualitative	ADJ
issue-3013	465	18	interview	interview	NOUN
issue-3013	465	19	study	study	NOUN
issue-3013	465	20	.	.	PUNCT
issue-3013	465	21	 	 	SPACE
issue-3013	465	22	social	social	ADJ
issue-3013	465	23	science	science	NOUN
issue-3013	465	24	&	&	CCONJ
issue-3013	465	25	medicine	medicine	NOUN
issue-3013	465	26	,	,	PUNCT
issue-3013	465	27	 	 	SPACE
issue-3013	465	28	280	280	NUM
issue-3013	465	29	,	,	PUNCT
issue-3013	465	30	114050	114050	NUM
issue-3013	465	31	.	.	PUNCT
issue-3013	466	1	zainab	zainab	PROPN
issue-3013	466	2	,	,	PUNCT
issue-3013	466	3	b.	b.	PROPN
issue-3013	466	4	,	,	PUNCT
issue-3013	466	5	akbar	akbar	NOUN
issue-3013	466	6	,	,	PUNCT
issue-3013	466	7	w.	w.	PROPN
issue-3013	466	8	,	,	PUNCT
issue-3013	466	9	&	&	CCONJ
issue-3013	466	10	siddiqui	siddiqui	PROPN
issue-3013	466	11	,	,	PUNCT
issue-3013	466	12	f.	f.	PROPN
issue-3013	466	13	(	(	PUNCT
issue-3013	466	14	2022	2022	NUM
issue-3013	466	15	)	)	PUNCT
issue-3013	466	16	.	.	PUNCT
issue-3013	467	1	impact	impact	NOUN
issue-3013	467	2	of	of	ADP
issue-3013	467	3	transformational	transformational	ADJ
issue-3013	467	4	leadership	leadership	NOUN
issue-3013	467	5	and	and	CCONJ
issue-3013	467	6	transparent	transparent	ADJ
issue-3013	467	7	communication	communication	NOUN
issue-3013	467	8	on	on	ADP
issue-3013	467	9	employee	employee	NOUN
issue-3013	467	10	openness	openness	NOUN
issue-3013	467	11	to	to	PART
issue-3013	467	12	change	change	VERB
issue-3013	467	13	:	:	PUNCT
issue-3013	467	14	mediating	mediate	VERB
issue-3013	467	15	role	role	NOUN
issue-3013	467	16	of	of	ADP
issue-3013	467	17	employee	employee	NOUN
issue-3013	467	18	organization	organization	NOUN
issue-3013	467	19	trust	trust	NOUN
issue-3013	467	20	and	and	CCONJ
issue-3013	467	21	moderated	moderated	ADJ
issue-3013	467	22	role	role	NOUN
issue-3013	467	23	of	of	ADP
issue-3013	467	24	change	change	NOUN
issue-3013	467	25	-	-	PUNCT
issue-3013	467	26	related	relate	VERB
issue-3013	467	27	self	self	NOUN
issue-3013	467	28	-	-	PUNCT
issue-3013	467	29	efficacy	efficacy	NOUN
issue-3013	467	30	.	.	PUNCT
issue-3013	467	31	 	 	SPACE
issue-3013	468	1	leadership	leadership	PROPN
issue-3013	468	2	&	&	CCONJ
issue-3013	468	3	organization	organization	PROPN
issue-3013	468	4	development	development	PROPN
issue-3013	468	5	journal	journal	PROPN
issue-3013	468	6	,	,	PUNCT
issue-3013	468	7	 	 	SPACE
issue-3013	468	8	43(1	43(1	NOUN
issue-3013	468	9	)	)	PUNCT
issue-3013	468	10	,	,	PUNCT
issue-3013	468	11	1–13	1–13	NOUN
issue-3013	468	12	.	.	PUNCT
issue-3013	469	1	zamiri	zamiri	PROPN
issue-3013	469	2	,	,	PUNCT
issue-3013	469	3	m.	m.	NOUN
issue-3013	469	4	,	,	PUNCT
issue-3013	469	5	&	&	CCONJ
issue-3013	469	6	esmaeili	esmaeili	NOUN
issue-3013	469	7	,	,	PUNCT
issue-3013	469	8	a.	a.	NOUN
issue-3013	469	9	(	(	PUNCT
issue-3013	469	10	2024	2024	NUM
issue-3013	469	11	)	)	PUNCT
issue-3013	469	12	.	.	PUNCT
issue-3013	470	1	methods	method	NOUN
issue-3013	470	2	and	and	CCONJ
issue-3013	470	3	technologies	technology	NOUN
issue-3013	470	4	for	for	ADP
issue-3013	470	5	supporting	support	VERB
issue-3013	470	6	knowledge	knowledge	NOUN
issue-3013	470	7	sharing	sharing	NOUN
issue-3013	470	8	within	within	ADP
issue-3013	470	9	learning	learn	VERB
issue-3013	470	10	communities	community	NOUN
issue-3013	470	11	:	:	PUNCT
issue-3013	470	12	a	a	DET
issue-3013	470	13	systematic	systematic	ADJ
issue-3013	470	14	literature	literature	NOUN
issue-3013	470	15	review	review	NOUN
issue-3013	470	16	.	.	PUNCT
issue-3013	470	17	 	 	SPACE
issue-3013	471	1	administrative	administrative	ADJ
issue-3013	471	2	sciences	sciences	PROPN
issue-3013	471	3	,	,	PUNCT
issue-3013	471	4	14(1	14(1	NUM
issue-3013	471	5	)	)	PUNCT
issue-3013	471	6	,	,	PUNCT
issue-3013	471	7	17	17	NUM
issue-3013	471	8	.	.	PUNCT
issue-3013	471	9	received	receive	VERB
issue-3013	471	10	on	on	ADP
issue-3013	471	11	:	:	PUNCT
issue-3013	471	12	02th	02th	NOUN
issue-3013	471	13	of	of	ADP
issue-3013	471	14	june	june	PROPN
issue-3013	471	15	,	,	PUNCT
issue-3013	471	16	2025	2025	NUM
issue-3013	471	17	accepted	accept	VERB
issue-3013	471	18	on	on	ADP
issue-3013	471	19	:	:	PUNCT
issue-3013	471	20	04th	04th	NOUN
issue-3013	471	21	of	of	ADP
issue-3013	471	22	august	august	PROPN
issue-3013	471	23	,	,	PUNCT
issue-3013	471	24	2025	2025	NUM
issue-3013	471	25	published	publish	VERB
issue-3013	471	26	on	on	ADP
issue-3013	471	27	:	:	PUNCT
issue-3013	471	28	24th	24th	NOUN
issue-3013	471	29	of	of	ADP
issue-3013	471	30	september	september	PROPN
issue-3013	471	31	,	,	PUNCT
issue-3013	471	32	2025	2025	NUM