id	domain	url
issue-1550	orcid.org	https://orcid.org/0000-0001-9074-5644
issue-1550	doi.org	https://doi.org/10.30525/2256-0742/2021-7-5-1-10
issue-1550	www.strategy-business.com	https://www.strategy-business.com/blog/redefining-customer-experience-connecting-in-the-time-ofcovid-19
issue-1550	www.bptrends.com	http://www.bptrends.com
issue-1550	thecommonwealth.org	https://thecommonwealth.org/sites/default/files/inline/tht%20162%20final.pdf
issue-1550	www.forbes.com	https://www.forbes.com/sites/jasonbloomberg/2018/04/29/digitization-digitalization-and-digitaltransformation-confuse-them-at-your-peril/?sh=60f9f8ea2f2c
issue-1550	workingmouse.com.au	https://workingmouse.com.au
issue-1550	www.bdo.com	https://www.bdo.com/getattachment/07e769aa-5755-4151-9b52-4eeccfe61710
issue-1550	www.mckinsey.com	https://www.mckinsey.com/business-functions/marketing-and-sales/ourinsights/adapting-customer-experience-in-the-time-of-coronavirus
issue-1550	hbr.org	https://hbr.org/2020/04/supporting-customer-service-through-the-coronavirus-crisis
issue-1550	doi.org	https://doi.org/10.1016/j.jbusres.2020.06.008
issue-1550	www.mckinsey.com	https://www.mckinsey.com/business
issue-1550	www.arcweb.com	https://www.arcweb.com/blog/what-digitization-digitalization-digital-transformation
issue-1550	doi.org	https://doi.org/10.1108/mip-052020-0217
issue-1550	www.uschamber.com	https://www.uschamber.com
issue-1550	corp.yonyx.com	https://corp.yonyx.com
issue-1550	www.bbc.com	https://www.bbc.com
issue-1550	www.fool.com	https://www.fool.com/the-blueprint/customer-service-technology
issue-1550	www.statista.com	https://www.statista.com
issue-1550	home.kpmg	https://home.kpmg/xx/en/home
issue-1550	hiverhq.com	https://hiverhq.com/blog/customer-service-coronavirus-pandemic