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Vol.4 No.1 January 2023 

Buana Information Technology and Computer Sciences (BIT and CS) 

 

6 | Vol.4 No.1, January 2023 

 

Village Government Readiness Toward the Adoption of E-Government 

 

Rini Mayasari 1  

Department of Informatics 

Faculty of Computer Science, 

Universitas Singaperbangsa Karawang 

rini.mayasari@staff.unsika.ac.id 

Nono Heryana 2 

Department of Information System 

Faculty of Computer Science, 

Universitas Singaperbangsa Karawang 

nono@unsika.ac.id  

 

 ‹β› 
 

Agustia Hananto 3 

Department of Information System 

Faculty of Computer Science,  

Universitas Buana Perjuangan Karawang 

agustia.hananto@ubpkarawang.ac.id 

Abstrak— Pelayanan publik di desa sangat penting karena desa 

merupakan bagian terkecil dari sistem pemerintahan 

administratif di Indonesia dan merupakan garda terdepan 

dalam pelayanan publik. Perkembangan teknologi mendorong 

pemerintah untuk mengelola pelayanan publik untuk 

bertransformasi memperbaiki paradigma birokrasi tidak 

efektif, E-Government merupakan solusi untuk meningkatkan 

pelayanan publik. Salah satu kegagalan dalam implementasi E-

Government adalah ketidaksiapan pemerintah desa dalam 

melakukan adopsi teknologi informasi. Metode penelitian yang 

digunakan dalam penelitian ini adalah deskriptif kualitatif. 

Hasil yang diperoleh, model framework STOPE yang terdiri 

atas Strategy, Technology, Organization, People dan 

Environment merupakan model yang paling tepat untuk 

menganalisis kesiapan pemerintah desa. Dari 5 Domain yang 

dinilai terdapat 3 domain yang mendapatkan predikat Sangat 

Siap dan 2 domain yang mendapat predikat Siap. 

Kata Kunci— E-Government, STOPE Framework, pelayanan 

publik 

Abstract— Public services in the village are very important 

because the village is the smallest part of the administrative 

government system in Indonesia and is the front line of public 

services. Technological developments encourage the government 

to manage public services to improve the ineffective bureaucratic 

paradigm. E-government is a solution to improve public services. 

One of the failures in implementing E-Government is the village 

government's lack of readiness to adopt information technology. 

The research method used in this research is descriptive 

qualitative. The results obtained suggest that the STOPE 

framework model consisting of Strategy, Technology, 

Organization, People, and Environment is the most appropriate 

model to analyze the readiness of the village government. Of the 5 

domains that were assessed, 3 domains received the Very Ready 

predicate and 2 domains received the Ready predicate. 

Keywords— E-Government, STOPE Framework, public service 

 

I. INTRODUCTION  

The village government [1] has a strategic role and position 
in national development because the village government is 
the smallest part of the administrative government system in 
Indonesia. Public services [2] in the village are a reflection of 
public services for higher levels of government, which so far 
have been carried out conventionally and have a paradigm of 

slow bureaucracy, convoluted procedures, and no certainty. 
Technological developments encourage the government to 
manage public services to transform to improve the 
ineffective bureaucratic paradigm because the lack of quality 
public services is a major problem in Indonesia. One solution 
is the implementation of E-Government as a whole in public 
services. This is related to the initiation of E-Government in 
Indonesia through Presidential Instruction No. 6 of 2001 on 
Telematics [3]. 

Village government is an important level of government in a 
country. Village government plays a crucial role in managing 
and developing the potential of the village [4], as well as 
providing public services to village residents. In the era of 
rapidly advancing information technology, village 
governments must also be ready to adopt e-government or 
government based on information technology. E-government 
is a government system that uses information technology to 
provide more effective, efficient, and transparent public 
services [5]. 

STOPE framework [6] is a framework that can be used to 
evaluate an organization's readiness to implement e-
government initiatives. The framework includes five 
components: Strategy, Technology, Organization, People, 
and Environment. By assessing each of these components, 
the organization can identify its strengths and weaknesses, 
and can develop a plan to overcome challenges and capitalize 
on opportunities. This can help the organization to 
successfully implement e-government initiatives and 
improve the delivery of services to the community[11]. 

Technological developments encourage the government to 
manage public services to transform them to improve the 
ineffective bureaucratic paradigm. One solution is the 
implementation of E-Government as a whole in public 
services. Adoption of E-Government [7] is absolutely 
necessary for now. The COVID-19 pandemic forces all 
public services to be Ready to transform into an Electronic-
Based Government System. In accordance with Presidential 
Regulation No. 95 of 2018 concerning Electronic-Based 
Government Systems, the implementation of E-Government 
in Mekarbuana Village [8] requires various preparations to 
carry out the full implementation of E-Government. Village 
governments are required to be able to keep up with 
technological developments and continue to improve their 



 

7 | Vol.4 No.1, January 2023 

 

ability [9] to manage population administration and public 
services in the village. 

II. METHOD 

The research method used in this research is descriptive 
qualitative. This is because the researcher wants to explore 
phenomena that cannot be quantified.  

As for the research framework used in this study, it is as 
shown in Figure 1 below: 

 

Fig 1. Research Framework 

 

III. RESULTS AND DISCUSSION 

Based on the results of a study on the information system in 
Mekarbuana Village, there is no digital-based public 
information service yet. Furthermore, the researchers carried 
out an analysis of the problems that are currently running in 
the process of government activities. It was found to have 
several problems, one of which was in carrying out various 
potential information systems and public information 
services using only conventional media. To analyze the 
functional requirements of the good village government 
system that will be made as follows: The system must be able 
to easily handle the process of conveying information to 
public acceptance. 

The results of literacy studies and data in the field, the 
required user needs related to the optimization of good village 
government based on information and communication 
technology in Mekarbuana Village include: 

1. Personal resident 
a. NIK (Population Identity Number) 
b. Full name 
c. Location of birth 
d. Gender 
e. Age 
f. Religion 
g. Phone number 
h. Email address 
i. Blood type 
j. Education 

2. Population 
a. Address (village, hamlet, RT, RR, street name) 
b. Work 
c. Resident status 
d. Residence status 

3. family 
a. Marital status 
b. Family card number 
c. Father's name 

d. Mother's name 
e. Child relationship 
f. List of family members 

4. Etc 
a. Passport number 
b. Disability 
c. Competence 

In addition to the need for population data collection, there 
are also other needs, namely data collection: 

1. Family, Resident registration must have a family head. 
2. Event logging, the events recorded were residents being 

born, dying, moving out, and becoming TKI (Indonesian 
Workers). 

3. The family card separation. 
4. Administrative services include certificates of death; 

certificate of domicile; certificate of incapacity; business 
certificate; certificate of heirs; certificate of resident land; 
marriage certificate. 

5. Village-owned infrastructure services 

Analysis of the Implementation of good village government 
in Mekarbuana Village 

1. Political Environment the existence of political support 
is the main determinant of the success of implementing 
good village government in Mekarbuana Village, with 
the existence of No. 95 of 2018 concerning the 
Electronic-Based Government System (SPBE) [10] and 
Law (UU) No. 6 of 2014 challenging the village to make 
the implementation of good village government in 
Mekarbuana Village possible. 

2. Leadership, the commitment of the village head who 
shows the political will to adopt E-Government to realize 
good village government in Mekarbuana Village. 

3. Stakeholders: There is support from various parties who 
have direct and indirect interests. 

4. Service transparency refers to the availability of 
information and all data that can be accessed by 
stakeholders and the realization of service transparency. 

5. The Budget, the availability of a budget to carry out the 
transformation of E-Government. 

6. Technology, the presence of technology-assisted public 
services. 

Results of Analysis of Village Government Readiness 
Toward Good Village Government in Mekarbuana Village 
using STOPE Frameworks: 

Table 1. STOPE Frameworks 

 No Sub-Domain Percentage 

(%) 

Rank 

(Scale 4) 

Description 

1 Strategy 80 4 Very Ready 

2 Technology 78 4 Very Ready 

3 Organization 75 4 Very Ready 

4 People 61 3 Ready 

5 Environment 60 3 Ready 

STOPE 70.8 3 Ready 

 

The STOPE framework is a tool that can be used to evaluate 
an organization's readiness to implement e-government 
initiatives. STOPE stands for Strategy, Technology, 
Organization, People, and Environment. Each of these 



 

8 | Vol.4 No.1, January 2023 

 

components is assessed on a scale from 0 to 100%, with a 
rank from 1 to 4. 

In the example provided, the organization has a very high 
level of readiness in the Strategy and Technology 
components, with scores of 80% and 78%, respectively. This 
indicates that the organization has a strong plan and direction 
for implementing e-government initiatives, and has a good 
foundation of technological infrastructure and access to 
technology. 

The Organization component has a score of 75%, which is 
also considered very ready. This suggests that the 
organization has a well-defined internal structure and 
processes, with clear roles and responsibilities, and that there 
is strong support and commitment from leadership. 

The People component has a score of 61%, which is 
considered ready. This indicates that the organization's 
workforce is generally able to use technology effectively, but 
there may be some areas for improvement in terms of training 
and support, and in fostering a culture of engagement and 
participation. 

The Environment component has a score of 60%, which is 
also considered ready. This suggests that there is a good level 
of support and participation from the community, and that 
there are not significant barriers in terms of legal or 
regulatory issues. 

Overall, the organization has a STOPE score of 70.8%, which 
is considered ready. This indicates that the organization is 
well-positioned to implement e-government initiatives, but 
there may be some areas where additional work is needed in 
order to optimize the use of technology and ensure that the 
initiatives are successful. 

 

Fig 2. Village Government Readiness Graph 

 

Below are the results of a SWOT analysis related to the 
readiness of the village government toward good village 
government in Mekarbuana Village. Mekarbuana Village's 
SWOT analysis has an important role for Mekarbuana 
Village in realizing a good village government based on 
information and communication technology. SWOT means 
Strengths, Weaknesses, Opportunities, and Threats. Which 
means strengths, weaknesses, opportunities, and threats. 

 

a. Strengths 

The strengths of the village government's e-government 
initiatives can be identified by examining several key factors. 

One strength is that administration services are provided free 
of charge. This can make it easier for the community to access 
government services, particularly for those who may not be 
able to afford fees. 

Another strength is the presence of a system that regulates 
administrative services. This can help to ensure that services 
are provided in a fair and consistent manner, and can improve 
the transparency and accountability of the government. 

Another strength is the existence of a clear vision and mission 
that supports service quality. This can provide direction and 
guidance for the government as it implements e-government 
initiatives, and can help to ensure that services are delivered 
in a way that meets the needs and expectations of the 
community. 

The village government also has a strength in its management 
of permit application processes. By streamlining and 
digitizing these processes, the government can make it easier 
for residents and businesses to apply for permits, and can 
reduce the time and effort required to complete these 
processes. 

Finally, the village government enjoys a high level of trust 
and confidence from the community. This can be a valuable 
asset as the government seeks to implement e-government 
initiatives, as it can help to encourage community 
engagement and participation in these initiatives. 

 

b. Weaknesses 

There are several weaknesses that may hinder the 
optimization of the village government's e-government 
initiatives. One potential weakness is the dissemination of 
information to the public. If the government is not effective 
at communicating information about its services and 
initiatives, it can be difficult for the community to access and 
use these services. This can result in low levels of 
engagement and participation, and can make it difficult for 
the government to achieve its goals. 

Another weakness is the current state of the online service. If 
the online service is not user-friendly or if it does not provide 
all of the necessary information and services, it can be 
difficult for the community to access and use it. This can limit 
the effectiveness of e-government initiatives and make it 
difficult for the government to deliver services in a timely and 
efficient manner. 

Finally, the village government may still rely on manual 
processes and services in some cases. This can be a weakness 
because manual processes are typically slower, less efficient, 
and more error-prone than digital processes. By transitioning 
to digital services, the government can improve the quality 
and speed of its services, and can provide a better experience 
for the community. 

 

c. Opportunities 

There are several opportunities for the village government to 
optimize its use of information and communication 
technology in order to improve the delivery of services to the 
community. One opportunity is the support of the village 
government. If the government is committed to investing in 
technology and training, and is willing to create a supportive 



 

9 | Vol.4 No.1, January 2023 

 

and inclusive culture that encourages the use of technology, 
it can provide a strong foundation for the implementation of 
e-government initiatives. 

Another opportunity is the high population growth rate in the 
village. As the population increases, the demand for 
government services is likely to grow as well. By using 
technology to improve the efficiency and effectiveness of its 
services, the government can meet this growing demand and 
ensure that the community has access to the services it needs. 

Another opportunity is the availability of services around the 
clock. By providing online services and information, the 
government can make it easier for the community to access 
services at any time of day. This can improve the convenience 
and accessibility of government services, and can make it 
easier for the community to engage with the government. 

The advances in technology, information and communication 
also present an opportunity for the village government. As 
technology continues to evolve, the government can leverage 
these advances to improve the quality and speed of its 
services, and to provide new and innovative services that 
meet the needs of the community. 

Empowering village employees through technology is 
another opportunity. By providing employees with the 
training and tools they need to use technology effectively, the 
government can improve the efficiency and effectiveness of 
its operations, and can help employees to deliver better 
services to the community. 

Finally, the Presidential Decree No. 95 of 2018 concerning 
the Electronic-Based Government System (SPBE) provides 
an opportunity for the village government. This decree 
establishes a national framework for the implementation of e-
government initiatives, and can provide guidance and support 
to the village government as it seeks to optimize its use of 
technology. 

 

d. Threats 

There are also some threats that the village government must 
consider in its efforts to optimize its use of information and 
communication technology. One potential threat is the risk of 
document forgery. If the government relies on digital 
documents and signatures, it is possible for individuals to 
forge these documents or signatures in order to obtain 
services or commit fraud. This can damage the integrity of 
the government and can undermine the trust of the 
community. 

Another threat is the risk of malware attacks on office 
documents. If the government uses digital documents and 
files, it is possible for malware to infect these documents and 
cause them to be corrupted or lost. This can compromise the 
security and confidentiality of government information, and 
can disrupt the delivery of services. 

Finally, rapid technological advancement can also be a threat 
to the village government. As technology continues to evolve 
at a rapid pace, the government must keep up with these 
changes in order to maintain the effectiveness and relevance 
of its e-government initiatives. If the government does not 
stay up-to-date with the latest technology, it may be left 
behind and unable to deliver the services that the community 
needs. 

Below is a description of the results of the SWOT analysis 
related to the optimization of good village government based 
on information and communication technology in 
Mekarbuana Village. 

Table 2. SWOT Analysis 

Strengths Weakness 

• administration services are 

free of charge 

• system that regulates 

administrative services 

• vision & mission that 

supports service quality 

• Permit application 

management 

• community trust in village 

government services 

• dissemination of 

information to 

the public. 

• the online 

service is not 

optimal yet. 

• manual service 

usage. 

Opportunity Threats 

• Village government 

support. 

• High population growth 

rate. 

• Service is available around 

the clock. 

• Advances in technology, 

information and 

communication. 

• Empowerment of village 

employees through 

technology. 

• Presidential Decree No. 95 

of 2018 concerning the 

Electronic-Based 

Government System 

(SPBE). 

• Document 

forgery rate 

• Malware attack 

on office 

documents 

• Rapid 

technological 

advancement 

 

By conducting a SWOT analysis, the village government can 
identify its strengths, weaknesses, opportunities, and threats 
related to the optimization of good village government based 
on information and communication technology. This can help 
the government to develop strategies to overcome challenges 
and capitalize on opportunities, ultimately leading to 
improved services and a stronger community. 

 

IV. CONCLUSION 

The readiness of the village government to adopt information 

technology is strongly supported by various factors, either 

directly or indirectly. During the COVID-19 pandemic, the 

village government was "forced" to be able to transform and 

innovate in providing the best service to village communities. 

The existing infrastructure and human resources in the village 

government are Ready to adopt and implement technology as 

a whole in every public service. 

Overall, the results of the analysis of the readiness of the 

village government toward good village government are in 



 

10 | Vol.4 No.1, January 2023 

 

the rating of Ready (3) on a scale of 4 to implement good 

village government. Domain Strategy has more influence on 

the readiness to implement E-Government. 

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