id	sid	tid	token	lemma	pos
bmra-3417	1	1	29	29	NUM
bmra-3417	1	2	business	business	NOUN
bmra-3417	1	3	management	management	NOUN
bmra-3417	1	4	research	research	PROPN
bmra-3417	1	5	&	&	CCONJ
bmra-3417	1	6	applications	application	NOUN
bmra-3417	1	7	:	:	PUNCT
bmra-3417	1	8	a	a	DET
bmra-3417	1	9	cross	cross	ADJ
bmra-3417	1	10	-	-	ADJ
bmra-3417	1	11	disciplinary	disciplinary	ADJ
bmra-3417	1	12	journal	journal	NOUN
bmra-3417	1	13	the	the	DET
bmra-3417	1	14	manipulation	manipulation	NOUN
bmra-3417	1	15	of	of	ADP
bmra-3417	1	16	merchandise	merchandise	NOUN
bmra-3417	1	17	returns	return	NOUN
bmra-3417	1	18	:	:	PUNCT
bmra-3417	1	19	a	a	DET
bmra-3417	1	20	strategic	strategic	ADJ
bmra-3417	1	21	approach	approach	NOUN
bmra-3417	1	22	in	in	ADP
bmra-3417	1	23	the	the	DET
bmra-3417	1	24	furniture	furniture	NOUN
bmra-3417	1	25	industry	industry	NOUN
bmra-3417	1	26	kari	kari	X
bmra-3417	1	27	-	-	PUNCT
bmra-3417	1	28	jo	jo	PROPN
bmra-3417	1	29	koshes	koshes	PROPN
bmra-3417	1	30	,	,	PUNCT
bmra-3417	1	31	dba	dba	PROPN
bmra-3417	1	32	|	|	ADV
bmra-3417	1	33	jmx	jmx	PROPN
bmra-3417	1	34	brands	brands	PROPN
bmra-3417	1	35	,	,	PUNCT
bmra-3417	1	36	sarasota	sarasota	PROPN
bmra-3417	1	37	,	,	PUNCT
bmra-3417	1	38	fl	fl	PROPN
bmra-3417	1	39	contact	contact	NOUN
bmra-3417	1	40	:	:	PUNCT
bmra-3417	1	41	kjkoshes@aol.com	kjkoshes@aol.com	X
bmra-3417	2	1	abstract	abstract	ADJ
bmra-3417	2	2	abstract	abstract	ADJ
bmra-3417	2	3	customer	customer	NOUN
bmra-3417	2	4	merchandise	merchandise	NOUN
bmra-3417	2	5	return	return	NOUN
bmra-3417	2	6	rates	rate	NOUN
bmra-3417	2	7	represent	represent	VERB
bmra-3417	2	8	a	a	DET
bmra-3417	2	9	high	high	ADJ
bmra-3417	2	10	cost	cost	NOUN
bmra-3417	2	11	to	to	ADP
bmra-3417	2	12	organizations	organization	NOUN
bmra-3417	2	13	,	,	PUNCT
bmra-3417	2	14	with	with	ADP
bmra-3417	2	15	product	product	NOUN
bmra-3417	2	16	return	return	NOUN
bmra-3417	2	17	rates	rate	NOUN
bmra-3417	2	18	exceeding	exceed	VERB
bmra-3417	2	19	50	50	NUM
bmra-3417	2	20	%	%	NOUN
bmra-3417	2	21	of	of	ADP
bmra-3417	2	22	sales	sale	NOUN
bmra-3417	2	23	and	and	CCONJ
bmra-3417	2	24	representing	represent	VERB
bmra-3417	2	25	over	over	ADP
bmra-3417	2	26	$	$	SYM
bmra-3417	2	27	351	351	NUM
bmra-3417	2	28	billion	billion	NUM
bmra-3417	2	29	annually	annually	ADV
bmra-3417	2	30	.	.	PUNCT
bmra-3417	3	1	the	the	DET
bmra-3417	3	2	author	author	NOUN
bmra-3417	3	3	studied	study	VERB
bmra-3417	3	4	the	the	DET
bmra-3417	3	5	strategies	strategy	NOUN
bmra-3417	3	6	used	use	VERB
bmra-3417	3	7	by	by	ADP
bmra-3417	3	8	online	online	ADJ
bmra-3417	3	9	retail	retail	ADJ
bmra-3417	3	10	furniture	furniture	NOUN
bmra-3417	3	11	companies	company	NOUN
bmra-3417	3	12	to	to	PART
bmra-3417	3	13	reduce	reduce	VERB
bmra-3417	3	14	customer	customer	NOUN
bmra-3417	3	15	merchandise	merchandise	NOUN
bmra-3417	3	16	return	return	NOUN
bmra-3417	3	17	rates	rate	NOUN
bmra-3417	3	18	and	and	CCONJ
bmra-3417	3	19	utilized	utilize	VERB
bmra-3417	3	20	a	a	DET
bmra-3417	3	21	qualitative	qualitative	ADJ
bmra-3417	3	22	case	case	NOUN
bmra-3417	3	23	study	study	NOUN
bmra-3417	3	24	to	to	PART
bmra-3417	3	25	explore	explore	VERB
bmra-3417	3	26	the	the	DET
bmra-3417	3	27	organism	organism	NOUN
bmra-3417	3	28	’s	’s	PART
bmra-3417	3	29	response	response	NOUN
bmra-3417	3	30	to	to	ADP
bmra-3417	3	31	an	an	DET
bmra-3417	3	32	environmental	environmental	ADJ
bmra-3417	3	33	stimulus	stimulus	NOUN
bmra-3417	3	34	based	base	VERB
bmra-3417	3	35	on	on	ADP
bmra-3417	3	36	the	the	DET
bmra-3417	3	37	social	social	ADJ
bmra-3417	3	38	cognitive	cognitive	ADJ
bmra-3417	3	39	theory	theory	NOUN
bmra-3417	3	40	.	.	PUNCT
bmra-3417	4	1	the	the	DET
bmra-3417	4	2	study	study	NOUN
bmra-3417	4	3	presented	present	VERB
bmra-3417	4	4	the	the	DET
bmra-3417	4	5	influence	influence	NOUN
bmra-3417	4	6	of	of	ADP
bmra-3417	4	7	the	the	DET
bmra-3417	4	8	consumer	consumer	NOUN
bmra-3417	4	9	’s	’s	PART
bmra-3417	4	10	emotional	emotional	ADJ
bmra-3417	4	11	state	state	NOUN
bmra-3417	4	12	on	on	ADP
bmra-3417	4	13	perceived	perceive	VERB
bmra-3417	4	14	risk	risk	NOUN
bmra-3417	4	15	and	and	CCONJ
bmra-3417	4	16	the	the	DET
bmra-3417	4	17	relationship	relationship	NOUN
bmra-3417	4	18	with	with	ADP
bmra-3417	4	19	the	the	DET
bmra-3417	4	20	post	post	ADJ
bmra-3417	4	21	-	-	ADJ
bmra-3417	4	22	purchase	purchase	ADJ
bmra-3417	4	23	cognitive	cognitive	ADJ
bmra-3417	4	24	dissonance	dissonance	NOUN
bmra-3417	4	25	phenomenology	phenomenology	NOUN
bmra-3417	4	26	by	by	ADP
bmra-3417	4	27	collecting	collect	VERB
bmra-3417	4	28	data	datum	NOUN
bmra-3417	4	29	from	from	ADP
bmra-3417	4	30	six	six	NUM
bmra-3417	4	31	employees	employee	NOUN
bmra-3417	4	32	of	of	ADP
bmra-3417	4	33	a	a	DET
bmra-3417	4	34	sarasota	sarasota	PROPN
bmra-3417	4	35	,	,	PUNCT
bmra-3417	4	36	florida	florida	PROPN
bmra-3417	4	37	,	,	PUNCT
bmra-3417	4	38	online	online	ADJ
bmra-3417	4	39	retail	retail	ADJ
bmra-3417	4	40	furniture	furniture	NOUN
bmra-3417	4	41	company	company	NOUN
bmra-3417	4	42	and	and	CCONJ
bmra-3417	4	43	using	use	VERB
bmra-3417	4	44	a	a	DET
bmra-3417	4	45	structured	structured	ADJ
bmra-3417	4	46	interview	interview	NOUN
bmra-3417	4	47	.	.	PUNCT
bmra-3417	5	1	the	the	DET
bmra-3417	5	2	author	author	NOUN
bmra-3417	5	3	recorded	record	VERB
bmra-3417	5	4	,	,	PUNCT
bmra-3417	5	5	translated	translate	VERB
bmra-3417	5	6	,	,	PUNCT
bmra-3417	5	7	coded	code	VERB
bmra-3417	5	8	the	the	DET
bmra-3417	5	9	data	datum	NOUN
bmra-3417	5	10	,	,	PUNCT
bmra-3417	5	11	and	and	CCONJ
bmra-3417	5	12	used	use	VERB
bmra-3417	5	13	the	the	DET
bmra-3417	5	14	interview	interview	NOUN
bmra-3417	5	15	responses	response	NOUN
bmra-3417	5	16	to	to	PART
bmra-3417	5	17	uncover	uncover	VERB
bmra-3417	5	18	the	the	DET
bmra-3417	5	19	top	top	ADJ
bmra-3417	5	20	emerging	emerge	VERB
bmra-3417	5	21	strategic	strategic	ADJ
bmra-3417	5	22	approaches	approach	NOUN
bmra-3417	5	23	that	that	PRON
bmra-3417	5	24	reduce	reduce	VERB
bmra-3417	5	25	product	product	NOUN
bmra-3417	5	26	return	return	NOUN
bmra-3417	5	27	rates	rate	NOUN
bmra-3417	5	28	,	,	PUNCT
bmra-3417	5	29	which	which	PRON
bmra-3417	5	30	include	include	VERB
bmra-3417	5	31	understanding	understand	VERB
bmra-3417	5	32	customer	customer	NOUN
bmra-3417	5	33	needs	need	NOUN
bmra-3417	5	34	,	,	PUNCT
bmra-3417	5	35	policy	policy	NOUN
bmra-3417	5	36	and	and	CCONJ
bmra-3417	5	37	procedure	procedure	NOUN
bmra-3417	5	38	,	,	PUNCT
bmra-3417	5	39	and	and	CCONJ
bmra-3417	5	40	product	product	NOUN
bmra-3417	5	41	accuracy	accuracy	NOUN
bmra-3417	5	42	and	and	CCONJ
bmra-3417	5	43	clarity	clarity	NOUN
bmra-3417	5	44	.	.	PUNCT
bmra-3417	6	1	the	the	DET
bmra-3417	6	2	study	study	NOUN
bmra-3417	6	3	identified	identify	VERB
bmra-3417	6	4	several	several	ADJ
bmra-3417	6	5	implications	implication	NOUN
bmra-3417	6	6	from	from	ADP
bmra-3417	6	7	the	the	DET
bmra-3417	6	8	findings	finding	NOUN
bmra-3417	6	9	,	,	PUNCT
bmra-3417	6	10	including	include	VERB
bmra-3417	6	11	improved	improve	VERB
bmra-3417	6	12	customer	customer	NOUN
bmra-3417	6	13	relationships	relationship	NOUN
bmra-3417	6	14	that	that	PRON
bmra-3417	6	15	emphasize	emphasize	VERB
bmra-3417	6	16	customer	customer	NOUN
bmra-3417	6	17	satisfaction	satisfaction	NOUN
bmra-3417	6	18	,	,	PUNCT
bmra-3417	6	19	greater	great	ADJ
bmra-3417	6	20	social	social	ADJ
bmra-3417	6	21	change	change	NOUN
bmra-3417	6	22	that	that	PRON
bmra-3417	6	23	highlights	highlight	VERB
bmra-3417	6	24	a	a	DET
bmra-3417	6	25	customer	customer	NOUN
bmra-3417	6	26	-	-	PUNCT
bmra-3417	6	27	centric	centric	NOUN
bmra-3417	6	28	organization	organization	NOUN
bmra-3417	6	29	approach	approach	NOUN
bmra-3417	6	30	,	,	PUNCT
bmra-3417	6	31	and	and	CCONJ
bmra-3417	6	32	enhanced	enhance	VERB
bmra-3417	6	33	organizational	organizational	ADJ
bmra-3417	6	34	success	success	NOUN
bmra-3417	6	35	that	that	PRON
bmra-3417	6	36	influences	influence	VERB
bmra-3417	6	37	a	a	DET
bmra-3417	6	38	firm	firm	NOUN
bmra-3417	6	39	’s	’s	PART
bmra-3417	6	40	financial	financial	ADJ
bmra-3417	6	41	health	health	NOUN
bmra-3417	6	42	.	.	PUNCT
bmra-3417	7	1	keywords	keyword	NOUN
bmra-3417	7	2	:	:	PUNCT
bmra-3417	7	3	merchandise	merchandise	NOUN
bmra-3417	7	4	return	return	NOUN
bmra-3417	7	5	rates	rate	NOUN
bmra-3417	7	6	,	,	PUNCT
bmra-3417	7	7	social	social	ADJ
bmra-3417	7	8	cognitive	cognitive	ADJ
bmra-3417	7	9	theory	theory	NOUN
bmra-3417	7	10	,	,	PUNCT
bmra-3417	7	11	post	post	ADJ
bmra-3417	7	12	-	-	ADJ
bmra-3417	7	13	purchase	purchase	ADJ
bmra-3417	7	14	cognitive	cognitive	ADJ
bmra-3417	7	15	dissonance	dissonance	NOUN
bmra-3417	7	16	,	,	PUNCT
bmra-3417	7	17	qualitative	qualitative	ADJ
bmra-3417	7	18	case	case	NOUN
bmra-3417	7	19	study	study	NOUN
bmra-3417	7	20	30	30	NUM
bmra-3417	7	21	june	june	PROPN
bmra-3417	7	22	2022	2022	NUM
bmra-3417	8	1	|	|	ADV
bmra-3417	8	2	volume	volume	NOUN
bmra-3417	8	3	1	1	NUM
bmra-3417	8	4	,	,	PUNCT
bmra-3417	8	5	number	number	NOUN
bmra-3417	8	6	2	2	NUM
bmra-3417	8	7	introduction	introduction	NOUN
bmra-3417	8	8	the	the	DET
bmra-3417	8	9	prevalence	prevalence	NOUN
bmra-3417	8	10	of	of	ADP
bmra-3417	8	11	customer	customer	NOUN
bmra-3417	8	12	product	product	NOUN
bmra-3417	8	13	returns	return	NOUN
bmra-3417	8	14	in	in	ADP
bmra-3417	8	15	the	the	DET
bmra-3417	8	16	united	united	PROPN
bmra-3417	8	17	states	states	PROPN
bmra-3417	8	18	is	be	AUX
bmra-3417	8	19	staggering	staggering	ADJ
bmra-3417	8	20	.	.	PUNCT
bmra-3417	9	1	rintamaki	rintamaki	PROPN
bmra-3417	9	2	et	et	PROPN
bmra-3417	9	3	al	al	PROPN
bmra-3417	9	4	.	.	PROPN
bmra-3417	9	5	(	(	PUNCT
bmra-3417	9	6	2021	2021	NUM
bmra-3417	9	7	)	)	PUNCT
bmra-3417	9	8	found	find	VERB
bmra-3417	9	9	that	that	SCONJ
bmra-3417	9	10	customer	customer	NOUN
bmra-3417	9	11	merchandise	merchandise	NOUN
bmra-3417	9	12	returns	return	NOUN
bmra-3417	9	13	represent	represent	VERB
bmra-3417	9	14	over	over	ADP
bmra-3417	9	15	$	$	SYM
bmra-3417	9	16	351	351	NUM
bmra-3417	9	17	billion	billion	NUM
bmra-3417	9	18	a	a	DET
bmra-3417	9	19	year	year	NOUN
bmra-3417	9	20	,	,	PUNCT
bmra-3417	9	21	with	with	ADP
bmra-3417	9	22	returned	return	VERB
bmra-3417	9	23	products	product	NOUN
bmra-3417	9	24	exceeding	exceed	VERB
bmra-3417	9	25	50	50	NUM
bmra-3417	9	26	%	%	NOUN
bmra-3417	9	27	of	of	ADP
bmra-3417	9	28	online	online	ADJ
bmra-3417	9	29	sales	sale	NOUN
bmra-3417	9	30	(	(	PUNCT
bmra-3417	9	31	hjort	hjort	NOUN
bmra-3417	9	32	et	et	PROPN
bmra-3417	9	33	al	al	PROPN
bmra-3417	9	34	.	.	PROPN
bmra-3417	9	35	,	,	PUNCT
bmra-3417	9	36	2019	2019	NUM
bmra-3417	9	37	)	)	PUNCT
bmra-3417	9	38	.	.	PUNCT
bmra-3417	10	1	evaluating	evaluate	VERB
bmra-3417	10	2	the	the	DET
bmra-3417	10	3	effectiveness	effectiveness	NOUN
bmra-3417	10	4	of	of	ADP
bmra-3417	10	5	manipulating	manipulate	VERB
bmra-3417	10	6	customer	customer	NOUN
bmra-3417	10	7	product	product	NOUN
bmra-3417	10	8	returns	return	NOUN
bmra-3417	10	9	provides	provide	VERB
bmra-3417	10	10	insight	insight	NOUN
bmra-3417	10	11	into	into	ADP
bmra-3417	10	12	the	the	DET
bmra-3417	10	13	relationship	relationship	NOUN
bmra-3417	10	14	between	between	ADP
bmra-3417	10	15	a	a	DET
bmra-3417	10	16	customer	customer	NOUN
bmra-3417	10	17	and	and	CCONJ
bmra-3417	10	18	a	a	DET
bmra-3417	10	19	business	business	NOUN
bmra-3417	10	20	.	.	PUNCT
bmra-3417	11	1	the	the	DET
bmra-3417	11	2	author	author	NOUN
bmra-3417	11	3	completed	complete	VERB
bmra-3417	11	4	the	the	DET
bmra-3417	11	5	study	study	NOUN
bmra-3417	11	6	by	by	ADP
bmra-3417	11	7	conducting	conduct	VERB
bmra-3417	11	8	a	a	DET
bmra-3417	11	9	structured	structured	ADJ
bmra-3417	11	10	interview	interview	NOUN
bmra-3417	11	11	with	with	ADP
bmra-3417	11	12	online	online	ADJ
bmra-3417	11	13	retail	retail	ADJ
bmra-3417	11	14	furniture	furniture	NOUN
bmra-3417	11	15	employees	employee	NOUN
bmra-3417	11	16	in	in	ADP
bmra-3417	11	17	sarasota	sarasota	PROPN
bmra-3417	11	18	,	,	PUNCT
bmra-3417	11	19	florida	florida	PROPN
bmra-3417	11	20	,	,	PUNCT
bmra-3417	11	21	who	who	PRON
bmra-3417	11	22	work	work	VERB
bmra-3417	11	23	in	in	ADP
bmra-3417	11	24	the	the	DET
bmra-3417	11	25	customer	customer	NOUN
bmra-3417	11	26	experience	experience	NOUN
bmra-3417	11	27	field	field	NOUN
bmra-3417	11	28	.	.	PUNCT
bmra-3417	12	1	the	the	DET
bmra-3417	12	2	study	study	NOUN
bmra-3417	12	3	used	use	VERB
bmra-3417	12	4	a	a	DET
bmra-3417	12	5	qualitative	qualitative	ADJ
bmra-3417	12	6	case	case	NOUN
bmra-3417	12	7	study	study	NOUN
bmra-3417	12	8	to	to	PART
bmra-3417	12	9	answer	answer	VERB
bmra-3417	12	10	the	the	DET
bmra-3417	12	11	research	research	NOUN
bmra-3417	12	12	question	question	NOUN
bmra-3417	12	13	,	,	PUNCT
bmra-3417	12	14	what	what	DET
bmra-3417	12	15	strategies	strategy	NOUN
bmra-3417	12	16	do	do	AUX
bmra-3417	12	17	online	online	ADJ
bmra-3417	12	18	retail	retail	ADJ
bmra-3417	12	19	furniture	furniture	NOUN
bmra-3417	12	20	companies	company	NOUN
bmra-3417	12	21	use	use	VERB
bmra-3417	12	22	to	to	PART
bmra-3417	12	23	reduce	reduce	VERB
bmra-3417	12	24	customer	customer	NOUN
bmra-3417	12	25	merchandise	merchandise	NOUN
bmra-3417	12	26	return	return	NOUN
bmra-3417	12	27	rates	rate	NOUN
bmra-3417	12	28	?	?	PUNCT
bmra-3417	13	1	the	the	DET
bmra-3417	13	2	author	author	NOUN
bmra-3417	13	3	expanded	expand	VERB
bmra-3417	13	4	on	on	ADP
bmra-3417	13	5	prior	prior	ADJ
bmra-3417	13	6	research	research	NOUN
bmra-3417	13	7	on	on	ADP
bmra-3417	13	8	the	the	DET
bmra-3417	13	9	rate	rate	NOUN
bmra-3417	13	10	of	of	ADP
bmra-3417	13	11	customer	customer	NOUN
bmra-3417	13	12	merchandise	merchandise	NOUN
bmra-3417	13	13	returns	return	NOUN
bmra-3417	13	14	by	by	ADP
bmra-3417	13	15	evaluating	evaluate	VERB
bmra-3417	13	16	an	an	DET
bmra-3417	13	17	online	online	ADJ
bmra-3417	13	18	furniture	furniture	NOUN
bmra-3417	13	19	retailer	retailer	NOUN
bmra-3417	13	20	’s	’s	PART
bmra-3417	13	21	ability	ability	NOUN
bmra-3417	13	22	to	to	PART
bmra-3417	13	23	decrease	decrease	VERB
bmra-3417	13	24	customer	customer	NOUN
bmra-3417	13	25	product	product	NOUN
bmra-3417	13	26	returns	return	NOUN
bmra-3417	13	27	.	.	PUNCT
bmra-3417	14	1	review	review	NOUN
bmra-3417	14	2	of	of	ADP
bmra-3417	14	3	the	the	DET
bmra-3417	14	4	literature	literature	NOUN
bmra-3417	14	5	organizations	organization	NOUN
bmra-3417	14	6	are	be	AUX
bmra-3417	14	7	motivated	motivated	ADJ
bmra-3417	14	8	to	to	PART
bmra-3417	14	9	examine	examine	VERB
bmra-3417	14	10	why	why	SCONJ
bmra-3417	14	11	consumers	consumer	NOUN
bmra-3417	14	12	return	return	VERB
bmra-3417	14	13	products	product	NOUN
bmra-3417	14	14	because	because	SCONJ
bmra-3417	14	15	of	of	ADP
bmra-3417	14	16	the	the	DET
bmra-3417	14	17	high	high	ADJ
bmra-3417	14	18	percentage	percentage	NOUN
bmra-3417	14	19	of	of	ADP
bmra-3417	14	20	consumers	consumer	NOUN
bmra-3417	14	21	concerned	concern	VERB
bmra-3417	14	22	about	about	ADP
bmra-3417	14	23	the	the	DET
bmra-3417	14	24	risk	risk	NOUN
bmra-3417	14	25	.	.	PUNCT
bmra-3417	15	1	lin	lin	PROPN
bmra-3417	15	2	et	et	PROPN
bmra-3417	15	3	al	al	PROPN
bmra-3417	15	4	.	.	PROPN
bmra-3417	15	5	(	(	PUNCT
bmra-3417	15	6	2020	2020	NUM
bmra-3417	15	7	)	)	PUNCT
bmra-3417	15	8	determined	determine	VERB
bmra-3417	15	9	that	that	SCONJ
bmra-3417	15	10	analyses	analysis	NOUN
bmra-3417	15	11	on	on	ADP
bmra-3417	15	12	product	product	NOUN
bmra-3417	15	13	return	return	NOUN
bmra-3417	15	14	motivation	motivation	NOUN
bmra-3417	15	15	could	could	AUX
bmra-3417	15	16	help	help	VERB
bmra-3417	15	17	organizations	organization	NOUN
bmra-3417	15	18	understand	understand	VERB
bmra-3417	15	19	shopping	shopping	NOUN
bmra-3417	15	20	behavior	behavior	NOUN
bmra-3417	15	21	and	and	CCONJ
bmra-3417	15	22	increase	increase	VERB
bmra-3417	15	23	sales	sale	NOUN
bmra-3417	15	24	.	.	PUNCT
bmra-3417	16	1	the	the	DET
bmra-3417	16	2	authors	author	NOUN
bmra-3417	16	3	generalized	generalize	VERB
bmra-3417	16	4	the	the	DET
bmra-3417	16	5	indicators	indicator	NOUN
bmra-3417	16	6	that	that	PRON
bmra-3417	16	7	influence	influence	VERB
bmra-3417	16	8	customer	customer	NOUN
bmra-3417	16	9	return	return	NOUN
bmra-3417	16	10	behavior	behavior	NOUN
bmra-3417	16	11	as	as	ADP
bmra-3417	16	12	extrinsic	extrinsic	ADJ
bmra-3417	16	13	and	and	CCONJ
bmra-3417	16	14	intrinsic	intrinsic	ADJ
bmra-3417	16	15	motivators	motivator	NOUN
bmra-3417	16	16	that	that	PRON
bmra-3417	16	17	stem	stem	VERB
bmra-3417	16	18	from	from	ADP
bmra-3417	16	19	cognitive	cognitive	ADJ
bmra-3417	16	20	,	,	PUNCT
bmra-3417	16	21	social	social	ADJ
bmra-3417	16	22	,	,	PUNCT
bmra-3417	16	23	biological	biological	ADJ
bmra-3417	16	24	,	,	PUNCT
bmra-3417	16	25	and	and	CCONJ
bmra-3417	16	26	emotional	emotional	ADJ
bmra-3417	16	27	cues	cue	NOUN
bmra-3417	16	28	.	.	PUNCT
bmra-3417	17	1	customers	customer	NOUN
bmra-3417	17	2	motivated	motivate	VERB
bmra-3417	17	3	by	by	ADP
bmra-3417	17	4	extrinsic	extrinsic	ADJ
bmra-3417	17	5	factors	factor	NOUN
bmra-3417	17	6	seek	seek	VERB
bmra-3417	17	7	outcomes	outcome	NOUN
bmra-3417	17	8	or	or	CCONJ
bmra-3417	17	9	results	result	NOUN
bmra-3417	17	10	to	to	PART
bmra-3417	17	11	stimulate	stimulate	VERB
bmra-3417	17	12	decision	decision	NOUN
bmra-3417	17	13	-	-	PUNCT
bmra-3417	17	14	making	making	NOUN
bmra-3417	17	15	,	,	PUNCT
bmra-3417	17	16	and	and	CCONJ
bmra-3417	17	17	customers	customer	NOUN
bmra-3417	17	18	motivated	motivate	VERB
bmra-3417	17	19	by	by	ADP
bmra-3417	17	20	intrinsic	intrinsic	ADJ
bmra-3417	17	21	factors	factor	NOUN
bmra-3417	17	22	seek	seek	VERB
bmra-3417	17	23	self	self	NOUN
bmra-3417	17	24	-	-	PUNCT
bmra-3417	17	25	fulfillment	fulfillment	NOUN
bmra-3417	17	26	or	or	CCONJ
bmra-3417	17	27	mastery	mastery	NOUN
bmra-3417	17	28	to	to	PART
bmra-3417	17	29	stimulate	stimulate	VERB
bmra-3417	17	30	decision	decision	NOUN
bmra-3417	17	31	-	-	PUNCT
bmra-3417	17	32	making	making	NOUN
bmra-3417	17	33	.	.	PUNCT
bmra-3417	18	1	the	the	DET
bmra-3417	18	2	authors	author	NOUN
bmra-3417	18	3	produced	produce	VERB
bmra-3417	18	4	three	three	NUM
bmra-3417	18	5	categories	category	NOUN
bmra-3417	18	6	to	to	PART
bmra-3417	18	7	classify	classify	VERB
bmra-3417	18	8	customer	customer	NOUN
bmra-3417	18	9	merchandise	merchandise	NOUN
bmra-3417	18	10	return	return	NOUN
bmra-3417	18	11	intention	intention	NOUN
bmra-3417	18	12	:	:	PUNCT
bmra-3417	18	13	perceived	perceive	VERB
bmra-3417	18	14	behavior	behavior	NOUN
bmra-3417	18	15	control	control	NOUN
bmra-3417	18	16	,	,	PUNCT
bmra-3417	18	17	attitude	attitude	NOUN
bmra-3417	18	18	,	,	PUNCT
bmra-3417	18	19	and	and	CCONJ
bmra-3417	18	20	subjective	subjective	ADJ
bmra-3417	18	21	norm	norm	NOUN
bmra-3417	18	22	.	.	PUNCT
bmra-3417	19	1	organizations	organization	NOUN
bmra-3417	19	2	experience	experience	NOUN
bmra-3417	19	3	product	product	NOUN
bmra-3417	19	4	returns	return	NOUN
bmra-3417	19	5	for	for	ADP
bmra-3417	19	6	many	many	ADJ
bmra-3417	19	7	reasons	reason	NOUN
bmra-3417	19	8	,	,	PUNCT
bmra-3417	19	9	including	include	VERB
bmra-3417	19	10	unrealistic	unrealistic	ADJ
bmra-3417	19	11	product	product	NOUN
bmra-3417	19	12	expectations	expectation	NOUN
bmra-3417	19	13	,	,	PUNCT
bmra-3417	19	14	poor	poor	ADJ
bmra-3417	19	15	product	product	NOUN
bmra-3417	19	16	quality	quality	NOUN
bmra-3417	19	17	,	,	PUNCT
bmra-3417	19	18	wrong	wrong	ADJ
bmra-3417	19	19	product	product	NOUN
bmra-3417	19	20	,	,	PUNCT
bmra-3417	19	21	and	and	CCONJ
bmra-3417	19	22	delivery	delivery	NOUN
bmra-3417	19	23	issues	issue	NOUN
bmra-3417	19	24	.	.	PUNCT
bmra-3417	20	1	researchers	researcher	NOUN
bmra-3417	20	2	discovered	discover	VERB
bmra-3417	20	3	that	that	SCONJ
bmra-3417	20	4	unrealistic	unrealistic	ADJ
bmra-3417	20	5	product	product	NOUN
bmra-3417	20	6	expectations	expectation	NOUN
bmra-3417	20	7	generate	generate	VERB
bmra-3417	20	8	merchandise	merchandise	NOUN
bmra-3417	20	9	returns	return	NOUN
bmra-3417	20	10	because	because	SCONJ
bmra-3417	20	11	of	of	ADP
bmra-3417	20	12	misalignments	misalignment	NOUN
bmra-3417	20	13	of	of	ADP
bmra-3417	20	14	the	the	DET
bmra-3417	20	15	actual	actual	ADJ
bmra-3417	20	16	product	product	NOUN
bmra-3417	20	17	and	and	CCONJ
bmra-3417	20	18	the	the	DET
bmra-3417	20	19	anticipated	anticipated	ADJ
bmra-3417	20	20	product	product	NOUN
bmra-3417	20	21	,	,	PUNCT
bmra-3417	20	22	causing	cause	VERB
bmra-3417	20	23	frustration	frustration	NOUN
bmra-3417	20	24	and	and	CCONJ
bmra-3417	20	25	disappointment	disappointment	NOUN
bmra-3417	20	26	(	(	PUNCT
bmra-3417	20	27	brison	brison	NOUN
bmra-3417	20	28	et	et	PROPN
bmra-3417	20	29	al	al	PROPN
bmra-3417	20	30	.	.	PROPN
bmra-3417	20	31	,	,	PUNCT
bmra-3417	20	32	2020	2020	NUM
bmra-3417	20	33	)	)	PUNCT
bmra-3417	20	34	.	.	PUNCT
bmra-3417	21	1	the	the	DET
bmra-3417	21	2	authors	author	NOUN
bmra-3417	21	3	determined	determine	VERB
bmra-3417	21	4	that	that	SCONJ
bmra-3417	21	5	poor	poor	ADJ
bmra-3417	21	6	product	product	NOUN
bmra-3417	21	7	quality	quality	NOUN
bmra-3417	21	8	causes	cause	VERB
bmra-3417	21	9	product	product	NOUN
bmra-3417	21	10	returns	return	NOUN
bmra-3417	21	11	because	because	SCONJ
bmra-3417	21	12	the	the	DET
bmra-3417	21	13	merchandise	merchandise	NOUN
bmra-3417	21	14	does	do	AUX
bmra-3417	21	15	not	not	PART
bmra-3417	21	16	meet	meet	VERB
bmra-3417	21	17	the	the	DET
bmra-3417	21	18	customer	customer	NOUN
bmra-3417	21	19	’s	’s	PART
bmra-3417	21	20	performance	performance	NOUN
bmra-3417	21	21	standards	standard	NOUN
bmra-3417	21	22	and	and	CCONJ
bmra-3417	21	23	does	do	AUX
bmra-3417	21	24	not	not	PART
bmra-3417	21	25	meet	meet	VERB
bmra-3417	21	26	the	the	DET
bmra-3417	21	27	product	product	NOUN
bmra-3417	21	28	norms	norm	NOUN
bmra-3417	21	29	promoted	promote	VERB
bmra-3417	21	30	by	by	ADP
bmra-3417	21	31	the	the	DET
bmra-3417	21	32	company	company	NOUN
bmra-3417	21	33	(	(	PUNCT
bmra-3417	21	34	sikora	sikora	PROPN
bmra-3417	21	35	,	,	PUNCT
bmra-3417	21	36	2021	2021	NUM
bmra-3417	21	37	)	)	PUNCT
bmra-3417	21	38	.	.	PUNCT
bmra-3417	22	1	researchers	researcher	NOUN
bmra-3417	22	2	revealed	reveal	VERB
bmra-3417	22	3	that	that	SCONJ
bmra-3417	22	4	wrong	wrong	ADJ
bmra-3417	22	5	product	product	NOUN
bmra-3417	22	6	purchases	purchase	NOUN
bmra-3417	22	7	motivate	motivate	VERB
bmra-3417	22	8	product	product	NOUN
bmra-3417	22	9	returns	return	NOUN
bmra-3417	22	10	because	because	SCONJ
bmra-3417	22	11	customers	customer	NOUN
bmra-3417	22	12	receive	receive	VERB
bmra-3417	22	13	a	a	DET
bmra-3417	22	14	product	product	NOUN
bmra-3417	22	15	they	they	PRON
bmra-3417	22	16	did	do	AUX
bmra-3417	22	17	not	not	PART
bmra-3417	22	18	order	order	VERB
bmra-3417	22	19	and	and	CCONJ
bmra-3417	22	20	do	do	AUX
bmra-3417	22	21	not	not	PART
bmra-3417	22	22	want	want	VERB
bmra-3417	22	23	or	or	CCONJ
bmra-3417	22	24	need	need	VERB
bmra-3417	22	25	(	(	PUNCT
bmra-3417	22	26	abdollahi	abdollahi	NOUN
bmra-3417	22	27	et	et	PROPN
bmra-3417	22	28	al	al	PROPN
bmra-3417	22	29	.	.	PROPN
bmra-3417	22	30	,	,	PUNCT
bmra-3417	22	31	2020	2020	NUM
bmra-3417	22	32	)	)	PUNCT
bmra-3417	22	33	.	.	PUNCT
bmra-3417	23	1	the	the	DET
bmra-3417	23	2	authors	author	NOUN
bmra-3417	23	3	ascertained	ascertain	VERB
bmra-3417	23	4	that	that	SCONJ
bmra-3417	23	5	delivery	delivery	NOUN
bmra-3417	23	6	issues	issue	NOUN
bmra-3417	23	7	stimulate	stimulate	VERB
bmra-3417	23	8	merchandise	merchandise	NOUN
bmra-3417	23	9	returns	return	NOUN
bmra-3417	23	10	because	because	SCONJ
bmra-3417	23	11	the	the	DET
bmra-3417	23	12	product	product	NOUN
bmra-3417	23	13	arrives	arrive	VERB
bmra-3417	23	14	in	in	ADP
bmra-3417	23	15	an	an	DET
bmra-3417	23	16	unacceptable	unacceptable	ADJ
bmra-3417	23	17	condition	condition	NOUN
bmra-3417	23	18	or	or	CCONJ
bmra-3417	23	19	the	the	DET
bmra-3417	23	20	customer	customer	NOUN
bmra-3417	23	21	encounters	encounter	VERB
bmra-3417	23	22	scheduling	scheduling	NOUN
bmra-3417	23	23	issues	issue	NOUN
bmra-3417	23	24	(	(	PUNCT
bmra-3417	23	25	lok	lok	PROPN
bmra-3417	23	26	et	et	PROPN
bmra-3417	23	27	al	al	PROPN
bmra-3417	23	28	.	.	PROPN
bmra-3417	23	29	,	,	PUNCT
bmra-3417	23	30	2019	2019	NUM
bmra-3417	23	31	)	)	PUNCT
bmra-3417	23	32	.	.	PUNCT
bmra-3417	24	1	the	the	DET
bmra-3417	24	2	literature	literature	NOUN
bmra-3417	24	3	review	review	NOUN
bmra-3417	24	4	topics	topic	NOUN
bmra-3417	24	5	included	include	VERB
bmra-3417	24	6	unrealistic	unrealistic	ADJ
bmra-3417	24	7	product	product	NOUN
bmra-3417	24	8	expectations	expectation	NOUN
bmra-3417	24	9	,	,	PUNCT
bmra-3417	24	10	poor	poor	ADJ
bmra-3417	24	11	product	product	NOUN
bmra-3417	24	12	quality	quality	NOUN
bmra-3417	24	13	,	,	PUNCT
bmra-3417	24	14	wrong	wrong	ADJ
bmra-3417	24	15	product	product	NOUN
bmra-3417	24	16	,	,	PUNCT
bmra-3417	24	17	and	and	CCONJ
bmra-3417	24	18	delivery	delivery	NOUN
bmra-3417	24	19	issues	issue	NOUN
bmra-3417	24	20	.	.	PUNCT
bmra-3417	25	1	the	the	DET
bmra-3417	25	2	literature	literature	NOUN
bmra-3417	25	3	subtopics	subtopic	NOUN
bmra-3417	25	4	included	include	VERB
bmra-3417	25	5	why	why	SCONJ
bmra-3417	25	6	the	the	DET
bmra-3417	25	7	topic	topic	NOUN
bmra-3417	25	8	influences	influence	VERB
bmra-3417	25	9	product	product	NOUN
bmra-3417	25	10	returns	return	NOUN
bmra-3417	25	11	,	,	PUNCT
bmra-3417	25	12	options	option	NOUN
bmra-3417	25	13	to	to	ADP
bmra-3417	25	14	31	31	NUM
bmra-3417	25	15	business	business	NOUN
bmra-3417	25	16	management	management	NOUN
bmra-3417	25	17	research	research	NOUN
bmra-3417	25	18	&	&	CCONJ
bmra-3417	25	19	applications	application	NOUN
bmra-3417	25	20	:	:	PUNCT
bmra-3417	25	21	a	a	DET
bmra-3417	25	22	cross	cross	ADJ
bmra-3417	25	23	-	-	ADJ
bmra-3417	25	24	disciplinary	disciplinary	ADJ
bmra-3417	25	25	journal	journal	NOUN
bmra-3417	25	26	reduce	reduce	VERB
bmra-3417	25	27	the	the	DET
bmra-3417	25	28	influence	influence	NOUN
bmra-3417	25	29	on	on	ADP
bmra-3417	25	30	product	product	NOUN
bmra-3417	25	31	returns	return	NOUN
bmra-3417	25	32	,	,	PUNCT
bmra-3417	25	33	a	a	DET
bmra-3417	25	34	weakness	weakness	NOUN
bmra-3417	25	35	of	of	ADP
bmra-3417	25	36	the	the	DET
bmra-3417	25	37	current	current	ADJ
bmra-3417	25	38	research	research	NOUN
bmra-3417	25	39	,	,	PUNCT
bmra-3417	25	40	and	and	CCONJ
bmra-3417	25	41	a	a	DET
bmra-3417	25	42	strength	strength	NOUN
bmra-3417	25	43	of	of	ADP
bmra-3417	25	44	the	the	DET
bmra-3417	25	45	current	current	ADJ
bmra-3417	25	46	research	research	NOUN
bmra-3417	25	47	.	.	PUNCT
bmra-3417	26	1	unrealistic	unrealistic	ADJ
bmra-3417	26	2	product	product	NOUN
bmra-3417	26	3	expectations	expectation	NOUN
bmra-3417	26	4	a	a	DET
bmra-3417	26	5	customer	customer	NOUN
bmra-3417	26	6	’s	’s	PART
bmra-3417	26	7	expectations	expectation	NOUN
bmra-3417	26	8	of	of	ADP
bmra-3417	26	9	a	a	DET
bmra-3417	26	10	product	product	NOUN
bmra-3417	26	11	shape	shape	NOUN
bmra-3417	26	12	the	the	DET
bmra-3417	26	13	consumer	consumer	NOUN
bmra-3417	26	14	’s	’s	PART
bmra-3417	26	15	decision	decision	NOUN
bmra-3417	26	16	to	to	PART
bmra-3417	26	17	return	return	VERB
bmra-3417	26	18	an	an	DET
bmra-3417	26	19	online	online	ADJ
bmra-3417	26	20	purchase	purchase	NOUN
bmra-3417	26	21	.	.	PUNCT
bmra-3417	27	1	nitsche	nitsche	NOUN
bmra-3417	27	2	and	and	CCONJ
bmra-3417	27	3	gerlach	gerlach	PROPN
bmra-3417	27	4	(	(	PUNCT
bmra-3417	27	5	2020	2020	NUM
bmra-3417	27	6	)	)	PUNCT
bmra-3417	27	7	described	describe	VERB
bmra-3417	27	8	unrealistic	unrealistic	ADJ
bmra-3417	27	9	expectations	expectation	NOUN
bmra-3417	27	10	as	as	ADP
bmra-3417	27	11	an	an	DET
bmra-3417	27	12	overestimation	overestimation	NOUN
bmra-3417	27	13	caused	cause	VERB
bmra-3417	27	14	by	by	ADP
bmra-3417	27	15	information	information	NOUN
bmra-3417	27	16	asymmetries	asymmetry	NOUN
bmra-3417	27	17	,	,	PUNCT
bmra-3417	27	18	which	which	PRON
bmra-3417	27	19	negatively	negatively	ADV
bmra-3417	27	20	influence	influence	VERB
bmra-3417	27	21	organizational	organizational	ADJ
bmra-3417	27	22	acceptance	acceptance	NOUN
bmra-3417	27	23	.	.	PUNCT
bmra-3417	28	1	customers	customer	NOUN
bmra-3417	28	2	rely	rely	VERB
bmra-3417	28	3	on	on	ADP
bmra-3417	28	4	implied	imply	VERB
bmra-3417	28	5	and	and	CCONJ
bmra-3417	28	6	expressed	express	VERB
bmra-3417	28	7	messages	message	NOUN
bmra-3417	28	8	to	to	PART
bmra-3417	28	9	guide	guide	VERB
bmra-3417	28	10	purchasing	purchasing	NOUN
bmra-3417	28	11	behavior	behavior	NOUN
bmra-3417	28	12	,	,	PUNCT
bmra-3417	28	13	and	and	CCONJ
bmra-3417	28	14	when	when	SCONJ
bmra-3417	28	15	the	the	DET
bmra-3417	28	16	product	product	NOUN
bmra-3417	28	17	does	do	AUX
bmra-3417	28	18	not	not	PART
bmra-3417	28	19	match	match	VERB
bmra-3417	28	20	the	the	DET
bmra-3417	28	21	description	description	NOUN
bmra-3417	28	22	,	,	PUNCT
bmra-3417	28	23	the	the	DET
bmra-3417	28	24	result	result	NOUN
bmra-3417	28	25	is	be	AUX
bmra-3417	28	26	a	a	DET
bmra-3417	28	27	dissatisfied	dissatisfied	ADJ
bmra-3417	28	28	customer	customer	NOUN
bmra-3417	28	29	.	.	PUNCT
bmra-3417	29	1	nitsche	nitsche	PROPN
bmra-3417	29	2	and	and	CCONJ
bmra-3417	29	3	gerlach	gerlach	PROPN
bmra-3417	29	4	determined	determine	VERB
bmra-3417	29	5	that	that	SCONJ
bmra-3417	29	6	unrealistic	unrealistic	ADJ
bmra-3417	29	7	product	product	NOUN
bmra-3417	29	8	expectations	expectation	NOUN
bmra-3417	29	9	occur	occur	VERB
bmra-3417	29	10	because	because	SCONJ
bmra-3417	29	11	of	of	ADP
bmra-3417	29	12	intentional	intentional	ADJ
bmra-3417	29	13	or	or	CCONJ
bmra-3417	29	14	unintentional	unintentional	ADJ
bmra-3417	29	15	organizational	organizational	ADJ
bmra-3417	29	16	practices	practice	NOUN
bmra-3417	29	17	(	(	PUNCT
bmra-3417	29	18	brison	brison	NOUN
bmra-3417	29	19	et	et	PROPN
bmra-3417	29	20	al	al	PROPN
bmra-3417	29	21	.	.	PROPN
bmra-3417	29	22	,	,	PUNCT
bmra-3417	29	23	2020	2020	NUM
bmra-3417	29	24	)	)	PUNCT
bmra-3417	29	25	.	.	PUNCT
bmra-3417	30	1	firms	firm	NOUN
bmra-3417	30	2	that	that	PRON
bmra-3417	30	3	design	design	VERB
bmra-3417	30	4	intentional	intentional	ADJ
bmra-3417	30	5	organizational	organizational	ADJ
bmra-3417	30	6	practices	practice	NOUN
bmra-3417	30	7	to	to	PART
bmra-3417	30	8	produce	produce	VERB
bmra-3417	30	9	unrealistic	unrealistic	ADJ
bmra-3417	30	10	product	product	NOUN
bmra-3417	30	11	expectations	expectation	NOUN
bmra-3417	30	12	create	create	VERB
bmra-3417	30	13	an	an	DET
bmra-3417	30	14	environment	environment	NOUN
bmra-3417	30	15	of	of	ADP
bmra-3417	30	16	deception	deception	NOUN
bmra-3417	30	17	.	.	PUNCT
bmra-3417	31	1	deceptive	deceptive	ADJ
bmra-3417	31	2	practices	practice	NOUN
bmra-3417	31	3	occur	occur	VERB
bmra-3417	31	4	when	when	SCONJ
bmra-3417	31	5	a	a	DET
bmra-3417	31	6	retailer	retailer	NOUN
bmra-3417	31	7	uses	use	VERB
bmra-3417	31	8	ambiguous	ambiguous	ADJ
bmra-3417	31	9	messaging	messaging	NOUN
bmra-3417	31	10	,	,	PUNCT
bmra-3417	31	11	misleading	mislead	VERB
bmra-3417	31	12	terminology	terminology	NOUN
bmra-3417	31	13	,	,	PUNCT
bmra-3417	31	14	and	and	CCONJ
bmra-3417	31	15	insufficient	insufficient	ADJ
bmra-3417	31	16	information	information	NOUN
bmra-3417	31	17	to	to	PART
bmra-3417	31	18	convince	convince	VERB
bmra-3417	31	19	customers	customer	NOUN
bmra-3417	31	20	of	of	ADP
bmra-3417	31	21	an	an	DET
bmra-3417	31	22	untruth	untruth	NOUN
bmra-3417	31	23	.	.	PUNCT
bmra-3417	32	1	an	an	DET
bmra-3417	32	2	organization	organization	NOUN
bmra-3417	32	3	that	that	PRON
bmra-3417	32	4	utilizes	utilize	VERB
bmra-3417	32	5	deceptive	deceptive	ADJ
bmra-3417	32	6	practices	practice	NOUN
bmra-3417	32	7	violates	violate	VERB
bmra-3417	32	8	ethical	ethical	ADJ
bmra-3417	32	9	standards	standard	NOUN
bmra-3417	32	10	and	and	CCONJ
bmra-3417	32	11	misleads	mislead	VERB
bmra-3417	32	12	consumers	consumer	NOUN
bmra-3417	32	13	(	(	PUNCT
bmra-3417	32	14	bozkurt	bozkurt	PROPN
bmra-3417	32	15	&	&	CCONJ
bmra-3417	32	16	gligor	gligor	PROPN
bmra-3417	32	17	,	,	PUNCT
bmra-3417	32	18	2019	2019	NUM
bmra-3417	32	19	)	)	PUNCT
bmra-3417	32	20	.	.	PUNCT
bmra-3417	33	1	the	the	DET
bmra-3417	33	2	customer	customer	NOUN
bmra-3417	33	3	reacts	react	VERB
bmra-3417	33	4	to	to	ADP
bmra-3417	33	5	the	the	DET
bmra-3417	33	6	dissatisfaction	dissatisfaction	NOUN
bmra-3417	33	7	by	by	ADP
bmra-3417	33	8	reestablishing	reestablish	VERB
bmra-3417	33	9	equilibrium	equilibrium	NOUN
bmra-3417	33	10	,	,	PUNCT
bmra-3417	33	11	resulting	result	VERB
bmra-3417	33	12	in	in	ADP
bmra-3417	33	13	a	a	DET
bmra-3417	33	14	merchandise	merchandise	NOUN
bmra-3417	33	15	return	return	NOUN
bmra-3417	33	16	(	(	PUNCT
bmra-3417	33	17	russo	russo	PROPN
bmra-3417	33	18	et	et	PROPN
bmra-3417	33	19	al	al	PROPN
bmra-3417	33	20	.	.	PROPN
bmra-3417	33	21	,	,	PUNCT
bmra-3417	33	22	2019	2019	NUM
bmra-3417	33	23	)	)	PUNCT
bmra-3417	33	24	.	.	PUNCT
bmra-3417	34	1	poor	poor	ADJ
bmra-3417	34	2	product	product	NOUN
bmra-3417	34	3	quality	quality	NOUN
bmra-3417	34	4	a	a	DET
bmra-3417	34	5	customer	customer	NOUN
bmra-3417	34	6	’s	’s	PART
bmra-3417	34	7	assessment	assessment	NOUN
bmra-3417	34	8	of	of	ADP
bmra-3417	34	9	product	product	NOUN
bmra-3417	34	10	quality	quality	NOUN
bmra-3417	34	11	shapes	shape	VERB
bmra-3417	34	12	the	the	DET
bmra-3417	34	13	decision	decision	NOUN
bmra-3417	34	14	to	to	PART
bmra-3417	34	15	return	return	VERB
bmra-3417	34	16	an	an	DET
bmra-3417	34	17	online	online	ADJ
bmra-3417	34	18	purchase	purchase	NOUN
bmra-3417	34	19	.	.	PUNCT
bmra-3417	35	1	lin	lin	PROPN
bmra-3417	35	2	et	et	PROPN
bmra-3417	35	3	al	al	PROPN
bmra-3417	35	4	.	.	PROPN
bmra-3417	35	5	(	(	PUNCT
bmra-3417	35	6	2020	2020	NUM
bmra-3417	35	7	)	)	PUNCT
bmra-3417	35	8	cited	cite	VERB
bmra-3417	35	9	the	the	DET
bmra-3417	35	10	international	international	ADJ
bmra-3417	35	11	standards	standard	NOUN
bmra-3417	35	12	of	of	ADP
bmra-3417	35	13	organizations	organization	NOUN
bmra-3417	35	14	,	,	PUNCT
bmra-3417	35	15	which	which	PRON
bmra-3417	35	16	stated	state	VERB
bmra-3417	35	17	that	that	SCONJ
bmra-3417	35	18	a	a	DET
bmra-3417	35	19	product	product	NOUN
bmra-3417	35	20	’s	’s	PART
bmra-3417	35	21	quality	quality	NOUN
bmra-3417	35	22	describes	describe	VERB
bmra-3417	35	23	the	the	DET
bmra-3417	35	24	generic	generic	ADJ
bmra-3417	35	25	characteristics	characteristic	NOUN
bmra-3417	35	26	of	of	ADP
bmra-3417	35	27	an	an	DET
bmra-3417	35	28	item	item	NOUN
bmra-3417	35	29	and	and	CCONJ
bmra-3417	35	30	the	the	DET
bmra-3417	35	31	acceptance	acceptance	NOUN
bmra-3417	35	32	of	of	ADP
bmra-3417	35	33	a	a	DET
bmra-3417	35	34	customer	customer	NOUN
bmra-3417	35	35	of	of	ADP
bmra-3417	35	36	the	the	DET
bmra-3417	35	37	characteristics	characteristic	NOUN
bmra-3417	35	38	.	.	PUNCT
bmra-3417	36	1	daroch	daroch	NOUN
bmra-3417	36	2	et	et	PROPN
bmra-3417	36	3	al	al	PROPN
bmra-3417	36	4	.	.	PROPN
bmra-3417	37	1	(	(	PUNCT
bmra-3417	37	2	2021	2021	NUM
bmra-3417	37	3	)	)	PUNCT
bmra-3417	37	4	stated	state	VERB
bmra-3417	37	5	that	that	SCONJ
bmra-3417	37	6	product	product	NOUN
bmra-3417	37	7	quality	quality	NOUN
bmra-3417	37	8	remains	remain	VERB
bmra-3417	37	9	the	the	DET
bmra-3417	37	10	primary	primary	ADJ
bmra-3417	37	11	worry	worry	NOUN
bmra-3417	37	12	of	of	ADP
bmra-3417	37	13	online	online	ADJ
bmra-3417	37	14	customers	customer	NOUN
bmra-3417	37	15	.	.	PUNCT
bmra-3417	38	1	researchers	researcher	NOUN
bmra-3417	38	2	discovered	discover	VERB
bmra-3417	38	3	that	that	SCONJ
bmra-3417	38	4	product	product	NOUN
bmra-3417	38	5	quality	quality	NOUN
bmra-3417	38	6	ranks	rank	VERB
bmra-3417	38	7	as	as	ADP
bmra-3417	38	8	one	one	NUM
bmra-3417	38	9	of	of	ADP
bmra-3417	38	10	the	the	DET
bmra-3417	38	11	most	most	ADV
bmra-3417	38	12	significant	significant	ADJ
bmra-3417	38	13	factors	factor	NOUN
bmra-3417	38	14	influencing	influence	VERB
bmra-3417	38	15	product	product	NOUN
bmra-3417	38	16	returns	return	NOUN
bmra-3417	38	17	,	,	PUNCT
bmra-3417	38	18	with	with	ADP
bmra-3417	38	19	online	online	ADJ
bmra-3417	38	20	shoppers	shopper	NOUN
bmra-3417	38	21	affected	affect	VERB
bmra-3417	38	22	more	more	ADV
bmra-3417	38	23	because	because	SCONJ
bmra-3417	38	24	of	of	ADP
bmra-3417	38	25	a	a	DET
bmra-3417	38	26	lack	lack	NOUN
bmra-3417	38	27	of	of	ADP
bmra-3417	38	28	physical	physical	ADJ
bmra-3417	38	29	contact	contact	NOUN
bmra-3417	38	30	with	with	ADP
bmra-3417	38	31	the	the	DET
bmra-3417	38	32	product	product	NOUN
bmra-3417	38	33	before	before	ADP
bmra-3417	38	34	purchase	purchase	NOUN
bmra-3417	38	35	.	.	PUNCT
bmra-3417	39	1	several	several	ADJ
bmra-3417	39	2	causes	cause	NOUN
bmra-3417	39	3	of	of	ADP
bmra-3417	39	4	product	product	NOUN
bmra-3417	39	5	quality	quality	NOUN
bmra-3417	39	6	issues	issue	NOUN
bmra-3417	39	7	include	include	VERB
bmra-3417	39	8	decay	decay	NOUN
bmra-3417	39	9	,	,	PUNCT
bmra-3417	39	10	damage	damage	NOUN
bmra-3417	39	11	,	,	PUNCT
bmra-3417	39	12	and	and	CCONJ
bmra-3417	39	13	defects	defect	NOUN
bmra-3417	39	14	,	,	PUNCT
bmra-3417	39	15	which	which	PRON
bmra-3417	39	16	lead	lead	VERB
bmra-3417	39	17	to	to	ADP
bmra-3417	39	18	increased	increase	VERB
bmra-3417	39	19	product	product	NOUN
bmra-3417	39	20	return	return	NOUN
bmra-3417	39	21	rates	rate	NOUN
bmra-3417	39	22	because	because	SCONJ
bmra-3417	39	23	of	of	ADP
bmra-3417	39	24	a	a	DET
bmra-3417	39	25	deviation	deviation	NOUN
bmra-3417	39	26	of	of	ADP
bmra-3417	39	27	expected	expect	VERB
bmra-3417	39	28	merchandise	merchandise	NOUN
bmra-3417	39	29	quality	quality	NOUN
bmra-3417	39	30	.	.	PUNCT
bmra-3417	40	1	organizations	organization	NOUN
bmra-3417	40	2	experience	experience	NOUN
bmra-3417	40	3	decay	decay	NOUN
bmra-3417	40	4	issues	issue	NOUN
bmra-3417	40	5	because	because	SCONJ
bmra-3417	40	6	of	of	ADP
bmra-3417	40	7	increased	increase	VERB
bmra-3417	40	8	production	production	NOUN
bmra-3417	40	9	time	time	NOUN
bmra-3417	40	10	and	and	CCONJ
bmra-3417	40	11	delays	delay	NOUN
bmra-3417	40	12	in	in	ADP
bmra-3417	40	13	manufacturing	manufacturing	NOUN
bmra-3417	40	14	and	and	CCONJ
bmra-3417	40	15	distribution	distribution	NOUN
bmra-3417	40	16	to	to	ADP
bmra-3417	40	17	the	the	DET
bmra-3417	40	18	end	end	NOUN
bmra-3417	40	19	-	-	PUNCT
bmra-3417	40	20	user	user	NOUN
bmra-3417	40	21	(	(	PUNCT
bmra-3417	40	22	cankaya	cankaya	NOUN
bmra-3417	40	23	,	,	PUNCT
bmra-3417	40	24	2020	2020	NUM
bmra-3417	40	25	)	)	PUNCT
bmra-3417	40	26	.	.	PUNCT
bmra-3417	41	1	firms	firm	NOUN
bmra-3417	41	2	face	face	VERB
bmra-3417	41	3	damages	damage	NOUN
bmra-3417	41	4	because	because	SCONJ
bmra-3417	41	5	of	of	ADP
bmra-3417	41	6	improper	improper	ADJ
bmra-3417	41	7	handling	handling	NOUN
bmra-3417	41	8	and	and	CCONJ
bmra-3417	41	9	inefficient	inefficient	ADJ
bmra-3417	41	10	communication	communication	NOUN
bmra-3417	41	11	between	between	ADP
bmra-3417	41	12	the	the	DET
bmra-3417	41	13	supplier	supplier	NOUN
bmra-3417	41	14	and	and	CCONJ
bmra-3417	41	15	the	the	DET
bmra-3417	41	16	purchaser	purchaser	NOUN
bmra-3417	41	17	(	(	PUNCT
bmra-3417	41	18	sikora	sikora	PROPN
bmra-3417	41	19	,	,	PUNCT
bmra-3417	41	20	2021	2021	NUM
bmra-3417	41	21	)	)	PUNCT
bmra-3417	41	22	.	.	PUNCT
bmra-3417	42	1	businesses	business	NOUN
bmra-3417	42	2	endure	endure	VERB
bmra-3417	42	3	defects	defect	NOUN
bmra-3417	42	4	because	because	SCONJ
bmra-3417	42	5	of	of	ADP
bmra-3417	42	6	improper	improper	ADJ
bmra-3417	42	7	staff	staff	NOUN
bmra-3417	42	8	training	training	NOUN
bmra-3417	42	9	and	and	CCONJ
bmra-3417	42	10	machine	machine	NOUN
bmra-3417	42	11	errors	error	NOUN
bmra-3417	42	12	that	that	PRON
bmra-3417	42	13	cause	cause	VERB
bmra-3417	42	14	flaws	flaw	NOUN
bmra-3417	42	15	in	in	ADP
bmra-3417	42	16	the	the	DET
bmra-3417	42	17	production	production	NOUN
bmra-3417	42	18	cycle	cycle	NOUN
bmra-3417	42	19	(	(	PUNCT
bmra-3417	42	20	vo	vo	X
bmra-3417	42	21	et	et	PROPN
bmra-3417	42	22	al	al	PROPN
bmra-3417	42	23	.	.	PROPN
bmra-3417	42	24	,	,	PUNCT
bmra-3417	42	25	2019	2019	NUM
bmra-3417	42	26	)	)	PUNCT
bmra-3417	42	27	.	.	PUNCT
bmra-3417	43	1	wrong	wrong	ADJ
bmra-3417	43	2	product	product	NOUN
bmra-3417	43	3	a	a	DET
bmra-3417	43	4	customer	customer	NOUN
bmra-3417	43	5	’s	’s	PART
bmra-3417	43	6	assessment	assessment	NOUN
bmra-3417	43	7	of	of	ADP
bmra-3417	43	8	the	the	DET
bmra-3417	43	9	receipt	receipt	NOUN
bmra-3417	43	10	of	of	ADP
bmra-3417	43	11	the	the	DET
bmra-3417	43	12	wrong	wrong	ADJ
bmra-3417	43	13	product	product	NOUN
bmra-3417	43	14	shapes	shape	VERB
bmra-3417	43	15	the	the	DET
bmra-3417	43	16	decision	decision	NOUN
bmra-3417	43	17	to	to	PART
bmra-3417	43	18	return	return	VERB
bmra-3417	43	19	an	an	DET
bmra-3417	43	20	online	online	ADJ
bmra-3417	43	21	purchase	purchase	NOUN
bmra-3417	43	22	.	.	PUNCT
bmra-3417	44	1	in	in	ADP
bmra-3417	44	2	a	a	DET
bmra-3417	44	3	study	study	NOUN
bmra-3417	44	4	performed	perform	VERB
bmra-3417	44	5	on	on	ADP
bmra-3417	44	6	retail	retail	ADJ
bmra-3417	44	7	consumers	consumer	NOUN
bmra-3417	44	8	,	,	PUNCT
bmra-3417	44	9	20	20	NUM
bmra-3417	44	10	%	%	NOUN
bmra-3417	44	11	of	of	ADP
bmra-3417	44	12	participants	participant	NOUN
bmra-3417	44	13	admitted	admit	VERB
bmra-3417	44	14	to	to	ADP
bmra-3417	44	15	purchasing	purchase	VERB
bmra-3417	44	16	the	the	DET
bmra-3417	44	17	wrong	wrong	ADJ
bmra-3417	44	18	product	product	NOUN
bmra-3417	44	19	,	,	PUNCT
bmra-3417	44	20	with	with	ADP
bmra-3417	44	21	38	38	NUM
bmra-3417	44	22	%	%	NOUN
bmra-3417	44	23	feeling	feeling	NOUN
bmra-3417	44	24	frustrated	frustrated	ADJ
bmra-3417	44	25	because	because	SCONJ
bmra-3417	44	26	of	of	ADP
bmra-3417	44	27	the	the	DET
bmra-3417	44	28	purchase	purchase	NOUN
bmra-3417	44	29	(	(	PUNCT
bmra-3417	44	30	abdollahi	abdollahi	NOUN
bmra-3417	44	31	et	et	PROPN
bmra-3417	44	32	al	al	PROPN
bmra-3417	44	33	.	.	PROPN
bmra-3417	44	34	,	,	PUNCT
bmra-3417	44	35	2020	2020	NUM
bmra-3417	44	36	)	)	PUNCT
bmra-3417	44	37	.	.	PUNCT
bmra-3417	45	1	researchers	researcher	NOUN
bmra-3417	45	2	dang	dang	VERB
bmra-3417	45	3	and	and	CCONJ
bmra-3417	45	4	pham	pham	PROPN
bmra-3417	45	5	(	(	PUNCT
bmra-3417	45	6	2018	2018	NUM
bmra-3417	45	7	)	)	PUNCT
bmra-3417	45	8	stated	state	VERB
bmra-3417	45	9	that	that	SCONJ
bmra-3417	45	10	a	a	DET
bmra-3417	45	11	wrong	wrong	ADJ
bmra-3417	45	12	product	product	NOUN
bmra-3417	45	13	purchase	purchase	NOUN
bmra-3417	45	14	occurs	occur	VERB
bmra-3417	45	15	when	when	SCONJ
bmra-3417	45	16	a	a	DET
bmra-3417	45	17	customer	customer	NOUN
bmra-3417	45	18	receives	receive	VERB
bmra-3417	45	19	merchandise	merchandise	NOUN
bmra-3417	45	20	that	that	PRON
bmra-3417	45	21	does	do	AUX
bmra-3417	45	22	not	not	PART
bmra-3417	45	23	match	match	VERB
bmra-3417	45	24	the	the	DET
bmra-3417	45	25	product	product	NOUN
bmra-3417	45	26	ordered	order	VERB
bmra-3417	45	27	.	.	PUNCT
bmra-3417	46	1	dang	dang	INTJ
bmra-3417	46	2	and	and	CCONJ
bmra-3417	46	3	pham	pham	PROPN
bmra-3417	46	4	revealed	reveal	VERB
bmra-3417	46	5	that	that	SCONJ
bmra-3417	46	6	the	the	DET
bmra-3417	46	7	perceived	perceive	VERB
bmra-3417	46	8	risk	risk	NOUN
bmra-3417	46	9	of	of	ADP
bmra-3417	46	10	wrong	wrong	ADJ
bmra-3417	46	11	product	product	NOUN
bmra-3417	46	12	purchase	purchase	NOUN
bmra-3417	46	13	transpires	transpire	NOUN
bmra-3417	46	14	when	when	SCONJ
bmra-3417	46	15	consumers	consumer	NOUN
bmra-3417	46	16	believe	believe	VERB
bmra-3417	46	17	they	they	PRON
bmra-3417	46	18	must	must	AUX
bmra-3417	46	19	keep	keep	VERB
bmra-3417	46	20	the	the	DET
bmra-3417	46	21	order	order	NOUN
bmra-3417	46	22	.	.	PUNCT
bmra-3417	47	1	the	the	DET
bmra-3417	47	2	perceived	perceive	VERB
bmra-3417	47	3	risk	risk	NOUN
bmra-3417	47	4	of	of	ADP
bmra-3417	47	5	a	a	DET
bmra-3417	47	6	wrong	wrong	ADJ
bmra-3417	47	7	product	product	NOUN
bmra-3417	47	8	purchase	purchase	NOUN
bmra-3417	47	9	for	for	ADP
bmra-3417	47	10	a	a	DET
bmra-3417	47	11	firm	firm	NOUN
bmra-3417	47	12	occurs	occur	VERB
bmra-3417	47	13	when	when	SCONJ
bmra-3417	47	14	a	a	DET
bmra-3417	47	15	customer	customer	NOUN
bmra-3417	47	16	returns	return	VERB
bmra-3417	47	17	the	the	DET
bmra-3417	47	18	order	order	NOUN
bmra-3417	47	19	(	(	PUNCT
bmra-3417	47	20	parihar	parihar	PROPN
bmra-3417	47	21	et	et	PROPN
bmra-3417	47	22	al	al	PROPN
bmra-3417	47	23	.	.	PROPN
bmra-3417	47	24	,	,	PUNCT
bmra-3417	47	25	2019	2019	NUM
bmra-3417	47	26	)	)	PUNCT
bmra-3417	47	27	.	.	PUNCT
bmra-3417	48	1	chalotra	chalotra	PROPN
bmra-3417	48	2	(	(	PUNCT
bmra-3417	48	3	2018	2018	NUM
bmra-3417	48	4	)	)	PUNCT
bmra-3417	48	5	studied	study	VERB
bmra-3417	48	6	the	the	DET
bmra-3417	48	7	wrong	wrong	ADJ
bmra-3417	48	8	product	product	NOUN
bmra-3417	48	9	purchase	purchase	NOUN
bmra-3417	48	10	responsibility	responsibility	NOUN
bmra-3417	48	11	from	from	ADP
bmra-3417	48	12	the	the	DET
bmra-3417	48	13	firm	firm	NOUN
bmra-3417	48	14	’s	’s	PART
bmra-3417	48	15	32	32	NUM
bmra-3417	48	16	june	june	PROPN
bmra-3417	48	17	2022	2022	NUM
bmra-3417	49	1	|	|	ADV
bmra-3417	49	2	volume	volume	NOUN
bmra-3417	49	3	1	1	NUM
bmra-3417	49	4	,	,	PUNCT
bmra-3417	49	5	number	number	NOUN
bmra-3417	49	6	2	2	NUM
bmra-3417	49	7	perspective	perspective	NOUN
bmra-3417	49	8	and	and	CCONJ
bmra-3417	49	9	assessed	assess	VERB
bmra-3417	49	10	the	the	DET
bmra-3417	49	11	errors	error	NOUN
bmra-3417	49	12	caused	cause	VERB
bmra-3417	49	13	by	by	ADP
bmra-3417	49	14	an	an	DET
bmra-3417	49	15	organization	organization	NOUN
bmra-3417	49	16	that	that	PRON
bmra-3417	49	17	causes	cause	VERB
bmra-3417	49	18	a	a	DET
bmra-3417	49	19	customer	customer	NOUN
bmra-3417	49	20	to	to	PART
bmra-3417	49	21	receive	receive	VERB
bmra-3417	49	22	a	a	DET
bmra-3417	49	23	wrong	wrong	ADJ
bmra-3417	49	24	product	product	NOUN
bmra-3417	49	25	,	,	PUNCT
bmra-3417	49	26	while	while	SCONJ
bmra-3417	49	27	o’reilly	o’reilly	ADV
bmra-3417	49	28	et	et	PROPN
bmra-3417	49	29	al	al	PROPN
bmra-3417	49	30	.	.	PUNCT
bmra-3417	50	1	(	(	PUNCT
bmra-3417	50	2	2018	2018	NUM
bmra-3417	50	3	)	)	PUNCT
bmra-3417	50	4	researched	research	VERB
bmra-3417	50	5	the	the	DET
bmra-3417	50	6	wrong	wrong	ADJ
bmra-3417	50	7	product	product	NOUN
bmra-3417	50	8	purchase	purchase	NOUN
bmra-3417	50	9	responsibility	responsibility	NOUN
bmra-3417	50	10	from	from	ADP
bmra-3417	50	11	the	the	DET
bmra-3417	50	12	customer	customer	NOUN
bmra-3417	50	13	’s	’s	PART
bmra-3417	50	14	perspective	perspective	NOUN
bmra-3417	50	15	and	and	CCONJ
bmra-3417	50	16	assessed	assess	VERB
bmra-3417	50	17	the	the	DET
bmra-3417	50	18	errors	error	NOUN
bmra-3417	50	19	caused	cause	VERB
bmra-3417	50	20	by	by	ADP
bmra-3417	50	21	the	the	DET
bmra-3417	50	22	consumer	consumer	NOUN
bmra-3417	50	23	that	that	PRON
bmra-3417	50	24	cause	cause	VERB
bmra-3417	50	25	a	a	DET
bmra-3417	50	26	customer	customer	NOUN
bmra-3417	50	27	to	to	PART
bmra-3417	50	28	receive	receive	VERB
bmra-3417	50	29	a	a	DET
bmra-3417	50	30	wrong	wrong	ADJ
bmra-3417	50	31	product	product	NOUN
bmra-3417	50	32	.	.	PUNCT
bmra-3417	51	1	both	both	DET
bmra-3417	51	2	researchers	researcher	NOUN
bmra-3417	51	3	determined	determine	VERB
bmra-3417	51	4	that	that	SCONJ
bmra-3417	51	5	the	the	DET
bmra-3417	51	6	responsibility	responsibility	NOUN
bmra-3417	51	7	for	for	ADP
bmra-3417	51	8	a	a	DET
bmra-3417	51	9	wrong	wrong	ADJ
bmra-3417	51	10	product	product	NOUN
bmra-3417	51	11	purchase	purchase	NOUN
bmra-3417	51	12	arises	arise	VERB
bmra-3417	51	13	when	when	SCONJ
bmra-3417	51	14	an	an	DET
bmra-3417	51	15	error	error	NOUN
bmra-3417	51	16	occurs	occur	VERB
bmra-3417	51	17	during	during	ADP
bmra-3417	51	18	the	the	DET
bmra-3417	51	19	order	order	NOUN
bmra-3417	51	20	processing	processing	NOUN
bmra-3417	51	21	stage	stage	NOUN
bmra-3417	51	22	.	.	PUNCT
bmra-3417	52	1	delivery	delivery	NOUN
bmra-3417	52	2	issues	issue	VERB
bmra-3417	52	3	a	a	DET
bmra-3417	52	4	customer	customer	NOUN
bmra-3417	52	5	’s	’s	PART
bmra-3417	52	6	assessment	assessment	NOUN
bmra-3417	52	7	of	of	ADP
bmra-3417	52	8	a	a	DET
bmra-3417	52	9	delivery	delivery	NOUN
bmra-3417	52	10	issue	issue	NOUN
bmra-3417	52	11	shapes	shape	VERB
bmra-3417	52	12	the	the	DET
bmra-3417	52	13	decision	decision	NOUN
bmra-3417	52	14	to	to	PART
bmra-3417	52	15	return	return	VERB
bmra-3417	52	16	an	an	DET
bmra-3417	52	17	online	online	ADJ
bmra-3417	52	18	purchase	purchase	NOUN
bmra-3417	52	19	.	.	PUNCT
bmra-3417	53	1	firms	firm	NOUN
bmra-3417	53	2	use	use	VERB
bmra-3417	53	3	order	order	NOUN
bmra-3417	53	4	fulfillment	fulfillment	NOUN
bmra-3417	53	5	to	to	PART
bmra-3417	53	6	describe	describe	VERB
bmra-3417	53	7	the	the	DET
bmra-3417	53	8	transportation	transportation	NOUN
bmra-3417	53	9	process	process	NOUN
bmra-3417	53	10	between	between	ADP
bmra-3417	53	11	a	a	DET
bmra-3417	53	12	source	source	NOUN
bmra-3417	53	13	and	and	CCONJ
bmra-3417	53	14	a	a	DET
bmra-3417	53	15	predetermined	predetermined	ADJ
bmra-3417	53	16	destination	destination	NOUN
bmra-3417	53	17	(	(	PUNCT
bmra-3417	53	18	lin	lin	PROPN
bmra-3417	53	19	et	et	PROPN
bmra-3417	53	20	al	al	PROPN
bmra-3417	53	21	.	.	PROPN
bmra-3417	53	22	,	,	PUNCT
bmra-3417	53	23	2020	2020	NUM
bmra-3417	53	24	)	)	PUNCT
bmra-3417	53	25	.	.	PUNCT
bmra-3417	54	1	organizations	organization	NOUN
bmra-3417	54	2	use	use	VERB
bmra-3417	54	3	order	order	NOUN
bmra-3417	54	4	fulfillment	fulfillment	NOUN
bmra-3417	54	5	in	in	ADP
bmra-3417	54	6	an	an	DET
bmra-3417	54	7	e	e	NOUN
bmra-3417	54	8	-	-	NOUN
bmra-3417	54	9	commerce	commerce	NOUN
bmra-3417	54	10	context	context	NOUN
bmra-3417	54	11	to	to	PART
bmra-3417	54	12	demarcate	demarcate	VERB
bmra-3417	54	13	the	the	DET
bmra-3417	54	14	warehouse	warehouse	NOUN
bmra-3417	54	15	and	and	CCONJ
bmra-3417	54	16	delivery	delivery	NOUN
bmra-3417	54	17	phases	phase	NOUN
bmra-3417	54	18	of	of	ADP
bmra-3417	54	19	the	the	DET
bmra-3417	54	20	supply	supply	NOUN
bmra-3417	54	21	chain	chain	NOUN
bmra-3417	54	22	.	.	PUNCT
bmra-3417	55	1	businesses	business	NOUN
bmra-3417	55	2	use	use	VERB
bmra-3417	55	3	order	order	NOUN
bmra-3417	55	4	fulfillment	fulfillment	NOUN
bmra-3417	55	5	as	as	ADP
bmra-3417	55	6	a	a	DET
bmra-3417	55	7	fundamental	fundamental	ADJ
bmra-3417	55	8	component	component	NOUN
bmra-3417	55	9	in	in	ADP
bmra-3417	55	10	shaping	shape	VERB
bmra-3417	55	11	customer	customer	NOUN
bmra-3417	55	12	behavior	behavior	NOUN
bmra-3417	55	13	,	,	PUNCT
bmra-3417	55	14	and	and	CCONJ
bmra-3417	55	15	the	the	DET
bmra-3417	55	16	success	success	NOUN
bmra-3417	55	17	of	of	ADP
bmra-3417	55	18	this	this	DET
bmra-3417	55	19	phase	phase	NOUN
bmra-3417	55	20	of	of	ADP
bmra-3417	55	21	the	the	DET
bmra-3417	55	22	order	order	NOUN
bmra-3417	55	23	process	process	NOUN
bmra-3417	55	24	affects	affect	VERB
bmra-3417	55	25	the	the	DET
bmra-3417	55	26	shopping	shopping	NOUN
bmra-3417	55	27	experience	experience	NOUN
bmra-3417	55	28	.	.	PUNCT
bmra-3417	56	1	organizations	organization	NOUN
bmra-3417	56	2	describe	describe	VERB
bmra-3417	56	3	order	order	NOUN
bmra-3417	56	4	fulfillment	fulfillment	NOUN
bmra-3417	56	5	as	as	ADP
bmra-3417	56	6	order	order	NOUN
bmra-3417	56	7	selection	selection	NOUN
bmra-3417	56	8	,	,	PUNCT
bmra-3417	56	9	order	order	NOUN
bmra-3417	56	10	acceptance	acceptance	NOUN
bmra-3417	56	11	,	,	PUNCT
bmra-3417	56	12	and	and	CCONJ
bmra-3417	56	13	order	order	NOUN
bmra-3417	56	14	delivery	delivery	NOUN
bmra-3417	56	15	,	,	PUNCT
bmra-3417	56	16	and	and	CCONJ
bmra-3417	56	17	firms	firm	NOUN
bmra-3417	56	18	measure	measure	VERB
bmra-3417	56	19	the	the	DET
bmra-3417	56	20	contribution	contribution	NOUN
bmra-3417	56	21	to	to	ADP
bmra-3417	56	22	the	the	DET
bmra-3417	56	23	overall	overall	ADJ
bmra-3417	56	24	customer	customer	NOUN
bmra-3417	56	25	-	-	PUNCT
bmra-3417	56	26	perceived	perceive	VERB
bmra-3417	56	27	performance	performance	NOUN
bmra-3417	56	28	of	of	ADP
bmra-3417	56	29	the	the	DET
bmra-3417	56	30	product	product	NOUN
bmra-3417	56	31	and	and	CCONJ
bmra-3417	56	32	the	the	DET
bmra-3417	56	33	firm	firm	NOUN
bmra-3417	56	34	(	(	PUNCT
bmra-3417	56	35	kautish	kautish	PROPN
bmra-3417	56	36	&	&	CCONJ
bmra-3417	56	37	sharma	sharma	PROPN
bmra-3417	56	38	,	,	PUNCT
bmra-3417	56	39	2019	2019	NUM
bmra-3417	56	40	)	)	PUNCT
bmra-3417	56	41	.	.	PUNCT
bmra-3417	57	1	rantala	rantala	PROPN
bmra-3417	57	2	et	et	PROPN
bmra-3417	57	3	al	al	PROPN
bmra-3417	57	4	.	.	PROPN
bmra-3417	57	5	(	(	PUNCT
bmra-3417	57	6	2020	2020	NUM
bmra-3417	57	7	)	)	PUNCT
bmra-3417	57	8	performed	perform	VERB
bmra-3417	57	9	a	a	DET
bmra-3417	57	10	qualitative	qualitative	ADJ
bmra-3417	57	11	case	case	NOUN
bmra-3417	57	12	study	study	NOUN
bmra-3417	57	13	on	on	ADP
bmra-3417	57	14	customer	customer	NOUN
bmra-3417	57	15	behavior	behavior	NOUN
bmra-3417	57	16	in	in	ADP
bmra-3417	57	17	business	business	NOUN
bmra-3417	57	18	-	-	PUNCT
bmra-3417	57	19	to	to	ADP
bmra-3417	57	20	-	-	PUNCT
bmra-3417	57	21	business	business	NOUN
bmra-3417	57	22	markets	market	NOUN
bmra-3417	57	23	to	to	PART
bmra-3417	57	24	understand	understand	VERB
bmra-3417	57	25	the	the	DET
bmra-3417	57	26	influence	influence	NOUN
bmra-3417	57	27	of	of	ADP
bmra-3417	57	28	value	value	NOUN
bmra-3417	57	29	-	-	PUNCT
bmra-3417	57	30	based	base	VERB
bmra-3417	57	31	selling	selling	NOUN
bmra-3417	57	32	on	on	ADP
bmra-3417	57	33	consumer	consumer	NOUN
bmra-3417	57	34	intentions	intention	NOUN
bmra-3417	57	35	.	.	PUNCT
bmra-3417	58	1	the	the	DET
bmra-3417	58	2	authors	author	NOUN
bmra-3417	58	3	utilized	utilize	VERB
bmra-3417	58	4	the	the	DET
bmra-3417	58	5	research	research	NOUN
bmra-3417	58	6	question	question	NOUN
bmra-3417	58	7	to	to	PART
bmra-3417	58	8	uncover	uncover	VERB
bmra-3417	58	9	the	the	DET
bmra-3417	58	10	value	value	NOUN
bmra-3417	58	11	requirements	requirement	NOUN
bmra-3417	58	12	necessary	necessary	ADJ
bmra-3417	58	13	to	to	PART
bmra-3417	58	14	influence	influence	VERB
bmra-3417	58	15	customer	customer	NOUN
bmra-3417	58	16	decisionmaking	decisionmake	VERB
bmra-3417	58	17	using	use	VERB
bmra-3417	58	18	data	datum	NOUN
bmra-3417	58	19	derived	derive	VERB
bmra-3417	58	20	from	from	ADP
bmra-3417	58	21	consumer	consumer	NOUN
bmra-3417	58	22	interactions	interaction	NOUN
bmra-3417	58	23	.	.	PUNCT
bmra-3417	59	1	rantala	rantala	NOUN
bmra-3417	59	2	et	et	PROPN
bmra-3417	59	3	al	al	PROPN
bmra-3417	59	4	.	.	PROPN
bmra-3417	59	5	discovered	discover	VERB
bmra-3417	59	6	that	that	SCONJ
bmra-3417	59	7	the	the	DET
bmra-3417	59	8	salesperson	salesperson	PROPN
bmra-3417	59	9	’s	’s	PART
bmra-3417	59	10	goal	goal	NOUN
bmra-3417	59	11	must	must	AUX
bmra-3417	59	12	align	align	VERB
bmra-3417	59	13	with	with	ADP
bmra-3417	59	14	the	the	DET
bmra-3417	59	15	most	most	ADV
bmra-3417	59	16	cost	cost	NOUN
bmra-3417	59	17	-	-	PUNCT
bmra-3417	59	18	effective	effective	ADJ
bmra-3417	59	19	and	and	CCONJ
bmra-3417	59	20	suitable	suitable	ADJ
bmra-3417	59	21	customer	customer	NOUN
bmra-3417	59	22	solution	solution	NOUN
bmra-3417	59	23	and	and	CCONJ
bmra-3417	59	24	rely	rely	VERB
bmra-3417	59	25	on	on	ADP
bmra-3417	59	26	sales	sale	NOUN
bmra-3417	59	27	knowledge	knowledge	NOUN
bmra-3417	59	28	to	to	PART
bmra-3417	59	29	influence	influence	VERB
bmra-3417	59	30	consumer	consumer	NOUN
bmra-3417	59	31	behavior	behavior	NOUN
bmra-3417	59	32	.	.	PUNCT
bmra-3417	60	1	the	the	DET
bmra-3417	60	2	author	author	NOUN
bmra-3417	60	3	aligned	align	VERB
bmra-3417	60	4	the	the	DET
bmra-3417	60	5	study	study	NOUN
bmra-3417	60	6	with	with	ADP
bmra-3417	60	7	rantala	rantala	PROPN
bmra-3417	60	8	et	et	PROPN
bmra-3417	60	9	al	al	PROPN
bmra-3417	60	10	.	.	PROPN
bmra-3417	60	11	’s	’s	PART
bmra-3417	60	12	research	research	NOUN
bmra-3417	60	13	because	because	SCONJ
bmra-3417	60	14	of	of	ADP
bmra-3417	60	15	the	the	DET
bmra-3417	60	16	shared	share	VERB
bmra-3417	60	17	methodology	methodology	NOUN
bmra-3417	60	18	and	and	CCONJ
bmra-3417	60	19	the	the	DET
bmra-3417	60	20	focus	focus	NOUN
bmra-3417	60	21	on	on	ADP
bmra-3417	60	22	environmental	environmental	ADJ
bmra-3417	60	23	influences	influence	NOUN
bmra-3417	60	24	on	on	ADP
bmra-3417	60	25	customer	customer	NOUN
bmra-3417	60	26	intentionality	intentionality	NOUN
bmra-3417	60	27	.	.	PUNCT
bmra-3417	61	1	rantala	rantala	PROPN
bmra-3417	61	2	et	et	PROPN
bmra-3417	61	3	al	al	PROPN
bmra-3417	61	4	.	.	PROPN
bmra-3417	61	5	(	(	PUNCT
bmra-3417	61	6	2020	2020	NUM
bmra-3417	61	7	)	)	PUNCT
bmra-3417	61	8	performed	perform	VERB
bmra-3417	61	9	a	a	DET
bmra-3417	61	10	qualitative	qualitative	ADJ
bmra-3417	61	11	case	case	NOUN
bmra-3417	61	12	study	study	NOUN
bmra-3417	61	13	on	on	ADP
bmra-3417	61	14	customer	customer	NOUN
bmra-3417	61	15	behavior	behavior	NOUN
bmra-3417	61	16	in	in	ADP
bmra-3417	61	17	business	business	NOUN
bmra-3417	61	18	-	-	PUNCT
bmra-3417	61	19	to	to	ADP
bmra-3417	61	20	-	-	PUNCT
bmra-3417	61	21	business	business	NOUN
bmra-3417	61	22	markets	market	NOUN
bmra-3417	61	23	to	to	PART
bmra-3417	61	24	understand	understand	VERB
bmra-3417	61	25	the	the	DET
bmra-3417	61	26	influence	influence	NOUN
bmra-3417	61	27	of	of	ADP
bmra-3417	61	28	value	value	NOUN
bmra-3417	61	29	-	-	PUNCT
bmra-3417	61	30	based	base	VERB
bmra-3417	61	31	selling	selling	NOUN
bmra-3417	61	32	on	on	ADP
bmra-3417	61	33	consumer	consumer	NOUN
bmra-3417	61	34	intentions	intention	NOUN
bmra-3417	61	35	.	.	PUNCT
bmra-3417	62	1	the	the	DET
bmra-3417	62	2	authors	author	NOUN
bmra-3417	62	3	utilized	utilize	VERB
bmra-3417	62	4	the	the	DET
bmra-3417	62	5	research	research	NOUN
bmra-3417	62	6	question	question	NOUN
bmra-3417	62	7	to	to	PART
bmra-3417	62	8	uncover	uncover	VERB
bmra-3417	62	9	the	the	DET
bmra-3417	62	10	value	value	NOUN
bmra-3417	62	11	requirements	requirement	NOUN
bmra-3417	62	12	necessary	necessary	ADJ
bmra-3417	62	13	to	to	PART
bmra-3417	62	14	influence	influence	VERB
bmra-3417	62	15	customer	customer	NOUN
bmra-3417	62	16	decisionmaking	decisionmake	VERB
bmra-3417	62	17	using	use	VERB
bmra-3417	62	18	data	datum	NOUN
bmra-3417	62	19	derived	derive	VERB
bmra-3417	62	20	from	from	ADP
bmra-3417	62	21	consumer	consumer	NOUN
bmra-3417	62	22	interactions	interaction	NOUN
bmra-3417	62	23	.	.	PUNCT
bmra-3417	63	1	rantala	rantala	NOUN
bmra-3417	63	2	et	et	PROPN
bmra-3417	63	3	al	al	PROPN
bmra-3417	63	4	.	.	PROPN
bmra-3417	63	5	discovered	discover	VERB
bmra-3417	63	6	that	that	SCONJ
bmra-3417	63	7	the	the	DET
bmra-3417	63	8	salesperson	salesperson	PROPN
bmra-3417	63	9	’s	’s	PART
bmra-3417	63	10	goal	goal	NOUN
bmra-3417	63	11	must	must	AUX
bmra-3417	63	12	align	align	VERB
bmra-3417	63	13	with	with	ADP
bmra-3417	63	14	the	the	DET
bmra-3417	63	15	most	most	ADV
bmra-3417	63	16	cost	cost	NOUN
bmra-3417	63	17	-	-	PUNCT
bmra-3417	63	18	effective	effective	ADJ
bmra-3417	63	19	and	and	CCONJ
bmra-3417	63	20	suitable	suitable	ADJ
bmra-3417	63	21	customer	customer	NOUN
bmra-3417	63	22	solution	solution	NOUN
bmra-3417	63	23	and	and	CCONJ
bmra-3417	63	24	rely	rely	VERB
bmra-3417	63	25	on	on	ADP
bmra-3417	63	26	sales	sale	NOUN
bmra-3417	63	27	knowledge	knowledge	NOUN
bmra-3417	63	28	to	to	PART
bmra-3417	63	29	influence	influence	VERB
bmra-3417	63	30	consumer	consumer	NOUN
bmra-3417	63	31	behavior	behavior	NOUN
bmra-3417	63	32	.	.	PUNCT
bmra-3417	64	1	the	the	DET
bmra-3417	64	2	author	author	NOUN
bmra-3417	64	3	aligned	align	VERB
bmra-3417	64	4	the	the	DET
bmra-3417	64	5	study	study	NOUN
bmra-3417	64	6	with	with	ADP
bmra-3417	64	7	rantala	rantala	PROPN
bmra-3417	64	8	et	et	PROPN
bmra-3417	64	9	al	al	PROPN
bmra-3417	64	10	.	.	PROPN
bmra-3417	64	11	’s	’s	PART
bmra-3417	64	12	research	research	NOUN
bmra-3417	64	13	because	because	SCONJ
bmra-3417	64	14	of	of	ADP
bmra-3417	64	15	the	the	DET
bmra-3417	64	16	shared	share	VERB
bmra-3417	64	17	methodology	methodology	NOUN
bmra-3417	64	18	and	and	CCONJ
bmra-3417	64	19	the	the	DET
bmra-3417	64	20	focus	focus	NOUN
bmra-3417	64	21	on	on	ADP
bmra-3417	64	22	environmental	environmental	ADJ
bmra-3417	64	23	influences	influence	NOUN
bmra-3417	64	24	on	on	ADP
bmra-3417	64	25	customer	customer	NOUN
bmra-3417	64	26	intentionality	intentionality	NOUN
bmra-3417	64	27	.	.	PUNCT
bmra-3417	65	1	research	research	NOUN
bmra-3417	65	2	question	question	NOUN
bmra-3417	65	3	the	the	DET
bmra-3417	65	4	study	study	NOUN
bmra-3417	65	5	explored	explore	VERB
bmra-3417	65	6	the	the	DET
bmra-3417	65	7	post	post	ADJ
bmra-3417	65	8	-	-	ADJ
bmra-3417	65	9	purchase	purchase	ADJ
bmra-3417	65	10	cognitive	cognitive	ADJ
bmra-3417	65	11	dissonance	dissonance	NOUN
bmra-3417	65	12	phenomenology	phenomenology	NOUN
bmra-3417	65	13	to	to	PART
bmra-3417	65	14	answer	answer	VERB
bmra-3417	65	15	the	the	DET
bmra-3417	65	16	research	research	NOUN
bmra-3417	65	17	question	question	NOUN
bmra-3417	65	18	,	,	PUNCT
bmra-3417	65	19	what	what	DET
bmra-3417	65	20	strategies	strategy	NOUN
bmra-3417	65	21	do	do	AUX
bmra-3417	65	22	online	online	ADJ
bmra-3417	65	23	retail	retail	ADJ
bmra-3417	65	24	furniture	furniture	NOUN
bmra-3417	65	25	companies	company	NOUN
bmra-3417	65	26	use	use	VERB
bmra-3417	65	27	to	to	PART
bmra-3417	65	28	reduce	reduce	VERB
bmra-3417	65	29	customer	customer	NOUN
bmra-3417	65	30	merchandise	merchandise	NOUN
bmra-3417	65	31	return	return	NOUN
bmra-3417	65	32	rates	rate	NOUN
bmra-3417	65	33	?	?	PUNCT
bmra-3417	66	1	brooksbank	brooksbank	NOUN
bmra-3417	66	2	and	and	CCONJ
bmra-3417	66	3	fullerton	fullerton	PROPN
bmra-3417	66	4	(	(	PUNCT
bmra-3417	66	5	2020	2020	NUM
bmra-3417	66	6	)	)	PUNCT
bmra-3417	66	7	described	describe	VERB
bmra-3417	66	8	post	post	ADJ
bmra-3417	66	9	-	-	ADJ
bmra-3417	66	10	purchase	purchase	ADJ
bmra-3417	66	11	cognitive	cognitive	ADJ
bmra-3417	66	12	dissonance	dissonance	NOUN
bmra-3417	66	13	phenomenology	phenomenology	NOUN
bmra-3417	66	14	as	as	ADP
bmra-3417	66	15	a	a	DET
bmra-3417	66	16	perceived	perceive	VERB
bmra-3417	66	17	discrepancy	discrepancy	NOUN
bmra-3417	66	18	between	between	ADP
bmra-3417	66	19	cognitions	cognition	NOUN
bmra-3417	66	20	that	that	PRON
bmra-3417	66	21	influence	influence	VERB
bmra-3417	66	22	belief	belief	NOUN
bmra-3417	66	23	,	,	PUNCT
bmra-3417	66	24	perception	perception	NOUN
bmra-3417	66	25	,	,	PUNCT
bmra-3417	66	26	and	and	CCONJ
bmra-3417	66	27	attitude	attitude	NOUN
bmra-3417	66	28	.	.	PUNCT
bmra-3417	67	1	panwar	panwar	PROPN
bmra-3417	67	2	and	and	CCONJ
bmra-3417	67	3	khan	khan	PROPN
bmra-3417	67	4	(	(	PUNCT
bmra-3417	67	5	2020	2020	NUM
bmra-3417	67	6	)	)	PUNCT
bmra-3417	67	7	observed	observe	VERB
bmra-3417	67	8	this	this	DET
bmra-3417	67	9	phenomenon	phenomenon	NOUN
bmra-3417	67	10	in	in	ADP
bmra-3417	67	11	after	after	ADP
bmra-3417	67	12	-	-	PUNCT
bmra-3417	67	13	sales	sale	NOUN
bmra-3417	67	14	negotiations	negotiation	NOUN
bmra-3417	67	15	in	in	ADP
bmra-3417	67	16	which	which	PRON
bmra-3417	67	17	heightened	heightened	ADJ
bmra-3417	67	18	brain	brain	NOUN
bmra-3417	67	19	activity	activity	NOUN
bmra-3417	67	20	caused	cause	VERB
bmra-3417	67	21	customers	customer	NOUN
bmra-3417	67	22	’	’	PART
bmra-3417	67	23	emotional	emotional	ADJ
bmra-3417	67	24	states	state	NOUN
bmra-3417	67	25	to	to	PART
bmra-3417	67	26	question	question	VERB
bmra-3417	67	27	the	the	DET
bmra-3417	67	28	fairness	fairness	NOUN
bmra-3417	67	29	of	of	ADP
bmra-3417	67	30	a	a	DET
bmra-3417	67	31	deal	deal	NOUN
bmra-3417	67	32	.	.	PUNCT
bmra-3417	68	1	brooksbank	brooksbank	NOUN
bmra-3417	68	2	and	and	CCONJ
bmra-3417	68	3	fullerton	fullerton	PROPN
bmra-3417	68	4	(	(	PUNCT
bmra-3417	68	5	2020	2020	NUM
bmra-3417	68	6	)	)	PUNCT
bmra-3417	68	7	discovered	discover	VERB
bmra-3417	68	8	that	that	SCONJ
bmra-3417	68	9	post	post	ADJ
bmra-3417	68	10	-	-	ADJ
bmra-3417	68	11	purchase	purchase	ADJ
bmra-3417	68	12	cognitive	cognitive	ADJ
bmra-3417	68	13	dissonance	dissonance	NOUN
bmra-3417	68	14	occurs	occur	VERB
bmra-3417	68	15	when	when	SCONJ
bmra-3417	68	16	a	a	DET
bmra-3417	68	17	purchase	purchase	NOUN
bmra-3417	68	18	includes	include	VERB
bmra-3417	68	19	customization	customization	NOUN
bmra-3417	68	20	,	,	PUNCT
bmra-3417	68	21	competitive	competitive	ADJ
bmra-3417	68	22	efforts	effort	NOUN
bmra-3417	68	23	,	,	PUNCT
bmra-3417	68	24	or	or	CCONJ
bmra-3417	68	25	high	high	ADJ
bmra-3417	68	26	costs	cost	NOUN
bmra-3417	68	27	,	,	PUNCT
bmra-3417	68	28	which	which	PRON
bmra-3417	68	29	increases	increase	VERB
bmra-3417	68	30	the	the	DET
bmra-3417	68	31	buyer	buyer	NOUN
bmra-3417	68	32	’s	’s	PART
bmra-3417	68	33	perceived	perceive	VERB
bmra-3417	68	34	risk	risk	NOUN
bmra-3417	68	35	.	.	PUNCT
bmra-3417	69	1	a	a	DET
bmra-3417	69	2	buyer	buyer	NOUN
bmra-3417	69	3	’s	’s	PART
bmra-3417	69	4	cognitive	cognitive	ADJ
bmra-3417	69	5	state	state	NOUN
bmra-3417	69	6	guides	guide	NOUN
bmra-3417	69	7	decision	decision	NOUN
bmra-3417	69	8	-	-	PUNCT
bmra-3417	69	9	making	making	NOUN
bmra-3417	69	10	,	,	PUNCT
bmra-3417	69	11	and	and	CCONJ
bmra-3417	69	12	the	the	DET
bmra-3417	69	13	post	post	ADJ
bmra-3417	69	14	-	-	ADJ
bmra-3417	69	15	purchase	purchase	ADJ
bmra-3417	69	16	dissonance	dissonance	NOUN
bmra-3417	69	17	phenomenology	phenomenology	NOUN
bmra-3417	69	18	motivates	motivate	VERB
bmra-3417	69	19	buyer	buyer	NOUN
bmra-3417	69	20	remorse	remorse	NOUN
bmra-3417	69	21	and	and	CCONJ
bmra-3417	69	22	subsequent	subsequent	ADJ
bmra-3417	69	23	merchandise	merchandise	NOUN
bmra-3417	69	24	returns	return	NOUN
bmra-3417	69	25	.	.	PUNCT
bmra-3417	70	1	33	33	NUM
bmra-3417	70	2	business	business	NOUN
bmra-3417	70	3	management	management	NOUN
bmra-3417	70	4	research	research	PROPN
bmra-3417	70	5	&	&	CCONJ
bmra-3417	70	6	applications	application	NOUN
bmra-3417	70	7	:	:	PUNCT
bmra-3417	70	8	a	a	DET
bmra-3417	70	9	cross	cross	ADJ
bmra-3417	70	10	-	-	ADJ
bmra-3417	70	11	disciplinary	disciplinary	ADJ
bmra-3417	70	12	journal	journal	NOUN
bmra-3417	70	13	the	the	DET
bmra-3417	70	14	paper	paper	NOUN
bmra-3417	70	15	investigated	investigate	VERB
bmra-3417	70	16	online	online	ADJ
bmra-3417	70	17	retail	retail	ADJ
bmra-3417	70	18	furniture	furniture	NOUN
bmra-3417	70	19	companies	company	NOUN
bmra-3417	70	20	’	'	PUNCT
bmra-3417	70	21	strategies	strategy	NOUN
bmra-3417	70	22	to	to	PART
bmra-3417	70	23	reduce	reduce	VERB
bmra-3417	70	24	product	product	NOUN
bmra-3417	70	25	return	return	NOUN
bmra-3417	70	26	rates	rate	NOUN
bmra-3417	70	27	while	while	SCONJ
bmra-3417	70	28	demonstrating	demonstrate	VERB
bmra-3417	70	29	the	the	DET
bmra-3417	70	30	relationship	relationship	NOUN
bmra-3417	70	31	between	between	ADP
bmra-3417	70	32	the	the	DET
bmra-3417	70	33	merchandise	merchandise	NOUN
bmra-3417	70	34	return	return	NOUN
bmra-3417	70	35	reduction	reduction	NOUN
bmra-3417	70	36	strategies	strategy	NOUN
bmra-3417	70	37	,	,	PUNCT
bmra-3417	70	38	the	the	DET
bmra-3417	70	39	problem	problem	NOUN
bmra-3417	70	40	statement	statement	NOUN
bmra-3417	70	41	,	,	PUNCT
bmra-3417	70	42	and	and	CCONJ
bmra-3417	70	43	phenomenology	phenomenology	NOUN
bmra-3417	70	44	.	.	PUNCT
bmra-3417	71	1	the	the	DET
bmra-3417	71	2	research	research	NOUN
bmra-3417	71	3	question	question	NOUN
bmra-3417	71	4	supports	support	VERB
bmra-3417	71	5	the	the	DET
bmra-3417	71	6	problem	problem	NOUN
bmra-3417	71	7	statement	statement	NOUN
bmra-3417	71	8	by	by	ADP
bmra-3417	71	9	providing	provide	VERB
bmra-3417	71	10	techniques	technique	NOUN
bmra-3417	71	11	for	for	ADP
bmra-3417	71	12	organizations	organization	NOUN
bmra-3417	71	13	to	to	PART
bmra-3417	71	14	reduce	reduce	VERB
bmra-3417	71	15	merchandise	merchandise	NOUN
bmra-3417	71	16	return	return	NOUN
bmra-3417	71	17	rates	rate	NOUN
bmra-3417	71	18	and	and	CCONJ
bmra-3417	71	19	improve	improve	VERB
bmra-3417	71	20	organizational	organizational	ADJ
bmra-3417	71	21	financial	financial	ADJ
bmra-3417	71	22	health	health	NOUN
bmra-3417	71	23	.	.	PUNCT
bmra-3417	72	1	the	the	DET
bmra-3417	72	2	author	author	NOUN
bmra-3417	72	3	aligned	align	VERB
bmra-3417	72	4	the	the	DET
bmra-3417	72	5	post	post	ADJ
bmra-3417	72	6	-	-	ADJ
bmra-3417	72	7	purchase	purchase	ADJ
bmra-3417	72	8	cognitive	cognitive	ADJ
bmra-3417	72	9	dissonance	dissonance	NOUN
bmra-3417	72	10	phenomenology	phenomenology	NOUN
bmra-3417	72	11	with	with	ADP
bmra-3417	72	12	the	the	DET
bmra-3417	72	13	research	research	NOUN
bmra-3417	72	14	question	question	NOUN
bmra-3417	72	15	by	by	ADP
bmra-3417	72	16	reviewing	review	VERB
bmra-3417	72	17	cognitive	cognitive	ADJ
bmra-3417	72	18	customer	customer	NOUN
bmra-3417	72	19	states	state	NOUN
bmra-3417	72	20	and	and	CCONJ
bmra-3417	72	21	the	the	DET
bmra-3417	72	22	resulting	result	VERB
bmra-3417	72	23	decisions	decision	NOUN
bmra-3417	72	24	that	that	PRON
bmra-3417	72	25	influence	influence	VERB
bmra-3417	72	26	product	product	NOUN
bmra-3417	72	27	return	return	NOUN
bmra-3417	72	28	rates	rate	NOUN
bmra-3417	72	29	.	.	PUNCT
bmra-3417	73	1	findings	finding	NOUN
bmra-3417	73	2	of	of	ADP
bmra-3417	73	3	the	the	DET
bmra-3417	73	4	study	study	NOUN
bmra-3417	73	5	the	the	DET
bmra-3417	73	6	qualitative	qualitative	ADJ
bmra-3417	73	7	case	case	NOUN
bmra-3417	73	8	study	study	NOUN
bmra-3417	73	9	aimed	aim	VERB
bmra-3417	73	10	to	to	PART
bmra-3417	73	11	determine	determine	VERB
bmra-3417	73	12	if	if	SCONJ
bmra-3417	73	13	a	a	DET
bmra-3417	73	14	firm	firm	NOUN
bmra-3417	73	15	can	can	AUX
bmra-3417	73	16	decrease	decrease	VERB
bmra-3417	73	17	product	product	NOUN
bmra-3417	73	18	return	return	NOUN
bmra-3417	73	19	rates	rate	NOUN
bmra-3417	73	20	by	by	ADP
bmra-3417	73	21	applying	apply	VERB
bmra-3417	73	22	a	a	DET
bmra-3417	73	23	strategic	strategic	ADJ
bmra-3417	73	24	approach	approach	NOUN
bmra-3417	73	25	.	.	PUNCT
bmra-3417	74	1	the	the	DET
bmra-3417	74	2	author	author	NOUN
bmra-3417	74	3	demonstrated	demonstrate	VERB
bmra-3417	74	4	the	the	DET
bmra-3417	74	5	significance	significance	NOUN
bmra-3417	74	6	of	of	ADP
bmra-3417	74	7	the	the	DET
bmra-3417	74	8	study	study	NOUN
bmra-3417	74	9	to	to	PART
bmra-3417	74	10	address	address	VERB
bmra-3417	74	11	the	the	DET
bmra-3417	74	12	high	high	ADJ
bmra-3417	74	13	rate	rate	NOUN
bmra-3417	74	14	of	of	ADP
bmra-3417	74	15	product	product	NOUN
bmra-3417	74	16	returns	return	NOUN
bmra-3417	74	17	,	,	PUNCT
bmra-3417	74	18	which	which	PRON
bmra-3417	74	19	exceeds	exceed	VERB
bmra-3417	74	20	$	$	SYM
bmra-3417	74	21	351	351	NUM
bmra-3417	74	22	billion	billion	NUM
bmra-3417	74	23	annually	annually	ADV
bmra-3417	74	24	(	(	PUNCT
bmra-3417	74	25	hjort	hjort	NOUN
bmra-3417	74	26	et	et	PROPN
bmra-3417	74	27	al	al	PROPN
bmra-3417	74	28	.	.	PROPN
bmra-3417	74	29	,	,	PUNCT
bmra-3417	74	30	2019	2019	NUM
bmra-3417	74	31	)	)	PUNCT
bmra-3417	74	32	.	.	PUNCT
bmra-3417	75	1	the	the	DET
bmra-3417	75	2	study	study	NOUN
bmra-3417	75	3	asked	ask	VERB
bmra-3417	75	4	,	,	PUNCT
bmra-3417	75	5	what	what	DET
bmra-3417	75	6	strategies	strategy	NOUN
bmra-3417	75	7	do	do	AUX
bmra-3417	75	8	online	online	ADJ
bmra-3417	75	9	retail	retail	ADJ
bmra-3417	75	10	furniture	furniture	NOUN
bmra-3417	75	11	companies	company	NOUN
bmra-3417	75	12	use	use	VERB
bmra-3417	75	13	to	to	PART
bmra-3417	75	14	reduce	reduce	VERB
bmra-3417	75	15	customer	customer	NOUN
bmra-3417	75	16	merchandise	merchandise	NOUN
bmra-3417	75	17	return	return	NOUN
bmra-3417	75	18	rates	rate	NOUN
bmra-3417	75	19	?	?	PUNCT
bmra-3417	76	1	the	the	DET
bmra-3417	76	2	author	author	NOUN
bmra-3417	76	3	related	relate	VERB
bmra-3417	76	4	the	the	DET
bmra-3417	76	5	research	research	NOUN
bmra-3417	76	6	question	question	NOUN
bmra-3417	76	7	to	to	ADP
bmra-3417	76	8	the	the	DET
bmra-3417	76	9	problem	problem	NOUN
bmra-3417	76	10	statement	statement	NOUN
bmra-3417	76	11	by	by	ADP
bmra-3417	76	12	addressing	address	VERB
bmra-3417	76	13	the	the	DET
bmra-3417	76	14	ability	ability	NOUN
bmra-3417	76	15	of	of	ADP
bmra-3417	76	16	a	a	DET
bmra-3417	76	17	firm	firm	NOUN
bmra-3417	76	18	to	to	PART
bmra-3417	76	19	manipulate	manipulate	VERB
bmra-3417	76	20	product	product	NOUN
bmra-3417	76	21	return	return	NOUN
bmra-3417	76	22	rates	rate	NOUN
bmra-3417	76	23	.	.	PUNCT
bmra-3417	77	1	the	the	DET
bmra-3417	77	2	author	author	NOUN
bmra-3417	77	3	interviewed	interview	VERB
bmra-3417	77	4	six	six	NUM
bmra-3417	77	5	participants	participant	NOUN
bmra-3417	77	6	in	in	ADP
bmra-3417	77	7	45	45	NUM
bmra-3417	77	8	-	-	PUNCT
bmra-3417	77	9	minute	minute	NOUN
bmra-3417	77	10	structured	structured	ADJ
bmra-3417	77	11	interview	interview	NOUN
bmra-3417	77	12	sessions	session	NOUN
bmra-3417	77	13	to	to	PART
bmra-3417	77	14	collect	collect	VERB
bmra-3417	77	15	information	information	NOUN
bmra-3417	77	16	on	on	ADP
bmra-3417	77	17	strategies	strategy	NOUN
bmra-3417	77	18	to	to	PART
bmra-3417	77	19	reduce	reduce	VERB
bmra-3417	77	20	customer	customer	NOUN
bmra-3417	77	21	merchandise	merchandise	NOUN
bmra-3417	77	22	return	return	NOUN
bmra-3417	77	23	rates	rate	NOUN
bmra-3417	77	24	.	.	PUNCT
bmra-3417	78	1	the	the	DET
bmra-3417	78	2	voice	voice	NOUN
bmra-3417	78	3	memo	memo	NOUN
bmra-3417	78	4	tool	tool	NOUN
bmra-3417	78	5	recorded	record	VERB
bmra-3417	78	6	and	and	CCONJ
bmra-3417	78	7	documented	document	VERB
bmra-3417	78	8	the	the	DET
bmra-3417	78	9	interviews	interview	NOUN
bmra-3417	78	10	,	,	PUNCT
bmra-3417	78	11	while	while	SCONJ
bmra-3417	78	12	microsoft	microsoft	PROPN
bmra-3417	78	13	word	word	NOUN
bmra-3417	78	14	transcribed	transcribe	VERB
bmra-3417	78	15	and	and	CCONJ
bmra-3417	78	16	coded	code	VERB
bmra-3417	78	17	the	the	DET
bmra-3417	78	18	data	datum	NOUN
bmra-3417	78	19	.	.	PUNCT
bmra-3417	79	1	the	the	DET
bmra-3417	79	2	author	author	NOUN
bmra-3417	79	3	measured	measure	VERB
bmra-3417	79	4	the	the	DET
bmra-3417	79	5	frequency	frequency	NOUN
bmra-3417	79	6	of	of	ADP
bmra-3417	79	7	the	the	DET
bmra-3417	79	8	responses	response	NOUN
bmra-3417	79	9	and	and	CCONJ
bmra-3417	79	10	isolated	isolate	VERB
bmra-3417	79	11	three	three	NUM
bmra-3417	79	12	emerging	emerge	VERB
bmra-3417	79	13	themes	theme	NOUN
bmra-3417	79	14	to	to	PART
bmra-3417	79	15	address	address	VERB
bmra-3417	79	16	the	the	DET
bmra-3417	79	17	research	research	NOUN
bmra-3417	79	18	question	question	NOUN
bmra-3417	79	19	.	.	PUNCT
bmra-3417	80	1	table	table	NOUN
bmra-3417	80	2	1	1	NUM
bmra-3417	80	3	shows	show	VERB
bmra-3417	80	4	the	the	DET
bmra-3417	80	5	participants	participant	NOUN
bmra-3417	80	6	’	'	PUNCT
bmra-3417	80	7	demographic	demographic	ADJ
bmra-3417	80	8	data	datum	NOUN
bmra-3417	80	9	.	.	PUNCT
bmra-3417	81	1	table	table	NOUN
bmra-3417	81	2	1	1	NUM
bmra-3417	81	3	participant	participant	NOUN
bmra-3417	81	4	summary	summary	NOUN
bmra-3417	81	5	participant	participant	NOUN
bmra-3417	81	6	summary	summary	NOUN
bmra-3417	81	7	no	no	INTJ
bmra-3417	81	8	.	.	PUNCT
bmra-3417	82	1	of	of	ADP
bmra-3417	82	2	participants	participant	NOUN
bmra-3417	82	3	no	no	INTJ
bmra-3417	82	4	.	.	PUNCT
bmra-3417	83	1	of	of	ADP
bmra-3417	83	2	female	female	ADJ
bmra-3417	83	3	participants	participant	NOUN
bmra-3417	83	4	no	no	INTJ
bmra-3417	83	5	.	.	PUNCT
bmra-3417	84	1	of	of	ADP
bmra-3417	84	2	male	male	ADJ
bmra-3417	84	3	participants	participant	NOUN
bmra-3417	84	4	participants	participant	NOUN
bmra-3417	84	5	contacted	contact	VERB
bmra-3417	84	6	participants	participant	NOUN
bmra-3417	84	7	responded	respond	VERB
bmra-3417	84	8	response	response	NOUN
bmra-3417	84	9	rate	rate	NOUN
bmra-3417	84	10	6	6	NUM
bmra-3417	84	11	3	3	NUM
bmra-3417	84	12	3	3	NUM
bmra-3417	84	13	6	6	NUM
bmra-3417	84	14	6	6	NUM
bmra-3417	84	15	100	100	NUM
bmra-3417	84	16	%	%	NOUN
bmra-3417	84	17	theme	theme	NOUN
bmra-3417	84	18	1	1	NUM
bmra-3417	84	19	:	:	PUNCT
bmra-3417	84	20	understanding	understand	VERB
bmra-3417	84	21	customer	customer	NOUN
bmra-3417	84	22	needs	need	VERB
bmra-3417	84	23	the	the	DET
bmra-3417	84	24	study	study	NOUN
bmra-3417	84	25	discovered	discover	VERB
bmra-3417	84	26	the	the	DET
bmra-3417	84	27	emergent	emergent	ADJ
bmra-3417	84	28	theme	theme	NOUN
bmra-3417	84	29	of	of	ADP
bmra-3417	84	30	understanding	understand	VERB
bmra-3417	84	31	customers	customer	NOUN
bmra-3417	84	32	’	'	PUNCT
bmra-3417	84	33	needs	need	NOUN
bmra-3417	84	34	as	as	ADP
bmra-3417	84	35	a	a	DET
bmra-3417	84	36	strategy	strategy	NOUN
bmra-3417	84	37	to	to	PART
bmra-3417	84	38	reduce	reduce	VERB
bmra-3417	84	39	product	product	NOUN
bmra-3417	84	40	returns	return	NOUN
bmra-3417	84	41	in	in	ADP
bmra-3417	84	42	interviews	interview	NOUN
bmra-3417	84	43	with	with	ADP
bmra-3417	84	44	all	all	DET
bmra-3417	84	45	six	six	NUM
bmra-3417	84	46	participants	participant	NOUN
bmra-3417	84	47	.	.	PUNCT
bmra-3417	85	1	understanding	understand	VERB
bmra-3417	85	2	customer	customer	NOUN
bmra-3417	85	3	needs	need	NOUN
bmra-3417	85	4	ranked	rank	VERB
bmra-3417	85	5	as	as	ADP
bmra-3417	85	6	the	the	DET
bmra-3417	85	7	most	most	ADV
bmra-3417	85	8	frequent	frequent	ADJ
bmra-3417	85	9	participant	participant	ADJ
bmra-3417	85	10	response	response	NOUN
bmra-3417	85	11	for	for	ADP
bmra-3417	85	12	reducing	reduce	VERB
bmra-3417	85	13	customer	customer	NOUN
bmra-3417	85	14	merchandise	merchandise	NOUN
bmra-3417	85	15	returns	return	NOUN
bmra-3417	85	16	with	with	ADP
bmra-3417	85	17	a	a	DET
bmra-3417	85	18	44.19	44.19	NUM
bmra-3417	85	19	%	%	NOUN
bmra-3417	85	20	total	total	ADJ
bmra-3417	85	21	response	response	NOUN
bmra-3417	85	22	rate	rate	NOUN
bmra-3417	85	23	.	.	PUNCT
bmra-3417	86	1	nonaka	nonaka	PROPN
bmra-3417	86	2	and	and	CCONJ
bmra-3417	86	3	takeuchi	takeuchi	PROPN
bmra-3417	86	4	(	(	PUNCT
bmra-3417	86	5	2021	2021	NUM
bmra-3417	86	6	)	)	PUNCT
bmra-3417	86	7	explored	explore	VERB
bmra-3417	86	8	the	the	DET
bmra-3417	86	9	strategies	strategy	NOUN
bmra-3417	86	10	of	of	ADP
bmra-3417	86	11	fast	fast	ADJ
bmra-3417	86	12	retailing	retailing	NOUN
bmra-3417	86	13	’s	’s	PART
bmra-3417	86	14	ceo	ceo	PROPN
bmra-3417	86	15	,	,	PUNCT
bmra-3417	86	16	yanai	yanai	NOUN
bmra-3417	86	17	,	,	PUNCT
bmra-3417	86	18	and	and	CCONJ
bmra-3417	86	19	identified	identify	VERB
bmra-3417	86	20	meeting	meet	VERB
bmra-3417	86	21	the	the	DET
bmra-3417	86	22	customer	customer	NOUN
bmra-3417	86	23	’s	’s	PART
bmra-3417	86	24	needs	need	NOUN
bmra-3417	86	25	as	as	ADP
bmra-3417	86	26	the	the	DET
bmra-3417	86	27	first	first	ADJ
bmra-3417	86	28	principle	principle	NOUN
bmra-3417	86	29	to	to	PART
bmra-3417	86	30	support	support	VERB
bmra-3417	86	31	the	the	DET
bmra-3417	86	32	soul	soul	NOUN
bmra-3417	86	33	of	of	ADP
bmra-3417	86	34	an	an	DET
bmra-3417	86	35	organization	organization	NOUN
bmra-3417	86	36	.	.	PUNCT
bmra-3417	87	1	rajaraman	rajaraman	NOUN
bmra-3417	87	2	(	(	PUNCT
bmra-3417	87	3	2021	2021	NUM
bmra-3417	87	4	)	)	PUNCT
bmra-3417	87	5	stated	state	VERB
bmra-3417	87	6	that	that	SCONJ
bmra-3417	87	7	a	a	DET
bmra-3417	87	8	business	business	NOUN
bmra-3417	87	9	could	could	AUX
bmra-3417	87	10	no	no	ADV
bmra-3417	87	11	longer	long	ADV
bmra-3417	87	12	choose	choose	VERB
bmra-3417	87	13	to	to	PART
bmra-3417	87	14	meet	meet	VERB
bmra-3417	87	15	the	the	DET
bmra-3417	87	16	customer	customer	NOUN
bmra-3417	87	17	’s	’s	PART
bmra-3417	87	18	needs	need	NOUN
bmra-3417	87	19	but	but	CCONJ
bmra-3417	87	20	must	must	AUX
bmra-3417	87	21	do	do	VERB
bmra-3417	87	22	so	so	ADV
bmra-3417	87	23	to	to	PART
bmra-3417	87	24	ensure	ensure	VERB
bmra-3417	87	25	the	the	DET
bmra-3417	87	26	organization	organization	NOUN
bmra-3417	87	27	’s	’s	PART
bmra-3417	87	28	survival	survival	NOUN
bmra-3417	87	29	.	.	PUNCT
bmra-3417	88	1	sajjanit	sajjanit	NOUN
bmra-3417	88	2	and	and	CCONJ
bmra-3417	88	3	rompho	rompho	PROPN
bmra-3417	88	4	(	(	PUNCT
bmra-3417	88	5	2019	2019	NUM
bmra-3417	88	6	)	)	PUNCT
bmra-3417	88	7	discovered	discover	VERB
bmra-3417	88	8	the	the	DET
bmra-3417	88	9	importance	importance	NOUN
bmra-3417	88	10	of	of	ADP
bmra-3417	88	11	a	a	DET
bmra-3417	88	12	customer	customer	NOUN
bmra-3417	88	13	orientation	orientation	NOUN
bmra-3417	88	14	strategy	strategy	NOUN
bmra-3417	88	15	in	in	ADP
bmra-3417	88	16	retail	retail	NOUN
bmra-3417	88	17	that	that	PRON
bmra-3417	88	18	placed	place	VERB
bmra-3417	88	19	the	the	DET
bmra-3417	88	20	customer	customer	NOUN
bmra-3417	88	21	’s	’s	PART
bmra-3417	88	22	needs	need	NOUN
bmra-3417	88	23	first	first	ADV
bmra-3417	88	24	as	as	ADP
bmra-3417	88	25	a	a	DET
bmra-3417	88	26	differentiator	differentiator	NOUN
bmra-3417	88	27	for	for	ADP
bmra-3417	88	28	measuring	measure	VERB
bmra-3417	88	29	merchandise	merchandise	NOUN
bmra-3417	88	30	return	return	NOUN
bmra-3417	88	31	performance	performance	NOUN
bmra-3417	88	32	metrics	metric	NOUN
bmra-3417	88	33	.	.	PUNCT
bmra-3417	89	1	34	34	NUM
bmra-3417	89	2	june	june	PROPN
bmra-3417	89	3	2022	2022	NUM
bmra-3417	89	4	|	|	ADV
bmra-3417	89	5	volume	volume	NOUN
bmra-3417	89	6	1	1	NUM
bmra-3417	89	7	,	,	PUNCT
bmra-3417	89	8	number	number	NOUN
bmra-3417	89	9	2	2	NUM
bmra-3417	89	10	evolving	evolving	NOUN
bmra-3417	89	11	needs	need	NOUN
bmra-3417	89	12	.	.	PUNCT
bmra-3417	90	1	the	the	DET
bmra-3417	90	2	participants	participant	NOUN
bmra-3417	90	3	were	be	AUX
bmra-3417	90	4	coded	code	VERB
bmra-3417	90	5	as	as	ADP
bmra-3417	90	6	p1	p1	NOUN
bmra-3417	90	7	-	-	PUNCT
bmra-3417	90	8	p6	p6	PROPN
bmra-3417	90	9	.	.	PUNCT
bmra-3417	91	1	participant	participant	PROPN
bmra-3417	91	2	six	six	NUM
bmra-3417	91	3	,	,	PUNCT
bmra-3417	91	4	who	who	PRON
bmra-3417	91	5	was	be	AUX
bmra-3417	91	6	coded	code	VERB
bmra-3417	91	7	as	as	ADP
bmra-3417	91	8	p6	p6	PROPN
bmra-3417	91	9	,	,	PUNCT
bmra-3417	91	10	answered	answer	VERB
bmra-3417	91	11	interview	interview	NOUN
bmra-3417	91	12	question	question	NOUN
bmra-3417	91	13	one	one	NUM
bmra-3417	91	14	,	,	PUNCT
bmra-3417	91	15	how	how	SCONJ
bmra-3417	91	16	do	do	AUX
bmra-3417	91	17	you	you	PRON
bmra-3417	91	18	prepare	prepare	VERB
bmra-3417	91	19	yourself	yourself	PRON
bmra-3417	91	20	to	to	PART
bmra-3417	91	21	reduce	reduce	VERB
bmra-3417	91	22	customer	customer	NOUN
bmra-3417	91	23	merchandise	merchandise	NOUN
bmra-3417	91	24	returns	return	NOUN
bmra-3417	91	25	,	,	PUNCT
bmra-3417	91	26	by	by	ADP
bmra-3417	91	27	addressing	address	VERB
bmra-3417	91	28	the	the	DET
bmra-3417	91	29	customer	customer	NOUN
bmra-3417	91	30	’s	’s	PART
bmra-3417	91	31	needs	need	NOUN
bmra-3417	91	32	.	.	PUNCT
bmra-3417	92	1	p6	p6	PROPN
bmra-3417	92	2	stated	state	VERB
bmra-3417	92	3	,	,	PUNCT
bmra-3417	92	4	“	"	PUNCT
bmra-3417	92	5	remind	remind	VERB
bmra-3417	92	6	myself	myself	PRON
bmra-3417	92	7	that	that	SCONJ
bmra-3417	92	8	i	i	PRON
bmra-3417	92	9	’m	’m	AUX
bmra-3417	92	10	walking	walk	VERB
bmra-3417	92	11	the	the	DET
bmra-3417	92	12	line	line	NOUN
bmra-3417	92	13	between	between	ADP
bmra-3417	92	14	what	what	PRON
bmra-3417	92	15	the	the	DET
bmra-3417	92	16	company	company	NOUN
bmra-3417	92	17	wants	want	VERB
bmra-3417	92	18	and	and	CCONJ
bmra-3417	92	19	needs	need	VERB
bmra-3417	92	20	and	and	CCONJ
bmra-3417	92	21	what	what	PRON
bmra-3417	92	22	the	the	DET
bmra-3417	92	23	customer	customer	NOUN
bmra-3417	92	24	wants	want	VERB
bmra-3417	92	25	and	and	CCONJ
bmra-3417	92	26	needs	need	VERB
bmra-3417	92	27	.	.	PUNCT
bmra-3417	92	28	”	"	PUNCT
bmra-3417	93	1	p6	p6	PROPN
bmra-3417	93	2	revealed	reveal	VERB
bmra-3417	93	3	the	the	DET
bmra-3417	93	4	importance	importance	NOUN
bmra-3417	93	5	of	of	ADP
bmra-3417	93	6	understanding	understand	VERB
bmra-3417	93	7	the	the	DET
bmra-3417	93	8	customer	customer	NOUN
bmra-3417	93	9	’s	’s	PART
bmra-3417	93	10	needs	need	NOUN
bmra-3417	93	11	throughout	throughout	ADP
bmra-3417	93	12	the	the	DET
bmra-3417	93	13	order	order	NOUN
bmra-3417	93	14	process	process	NOUN
bmra-3417	93	15	and	and	CCONJ
bmra-3417	93	16	the	the	DET
bmra-3417	93	17	significance	significance	NOUN
bmra-3417	93	18	of	of	ADP
bmra-3417	93	19	specific	specific	ADJ
bmra-3417	93	20	consideration	consideration	NOUN
bmra-3417	93	21	before	before	ADP
bmra-3417	93	22	the	the	DET
bmra-3417	93	23	purchase	purchase	NOUN
bmra-3417	93	24	and	and	CCONJ
bmra-3417	93	25	after	after	ADP
bmra-3417	93	26	delivery	delivery	NOUN
bmra-3417	93	27	.	.	PUNCT
bmra-3417	94	1	tresna	tresna	INTJ
bmra-3417	94	2	et	et	PROPN
bmra-3417	94	3	al	al	PROPN
bmra-3417	94	4	.	.	PROPN
bmra-3417	95	1	(	(	PUNCT
bmra-3417	95	2	2021	2021	NUM
bmra-3417	95	3	)	)	PUNCT
bmra-3417	95	4	stated	state	VERB
bmra-3417	95	5	that	that	SCONJ
bmra-3417	95	6	dissatisfaction	dissatisfaction	NOUN
bmra-3417	95	7	that	that	PRON
bmra-3417	95	8	leads	lead	VERB
bmra-3417	95	9	to	to	ADP
bmra-3417	95	10	product	product	NOUN
bmra-3417	95	11	returns	return	NOUN
bmra-3417	95	12	stems	stem	VERB
bmra-3417	95	13	from	from	ADP
bmra-3417	95	14	a	a	DET
bmra-3417	95	15	firm	firm	ADJ
bmra-3417	95	16	misunderstanding	misunderstanding	NOUN
bmra-3417	95	17	a	a	DET
bmra-3417	95	18	customer	customer	NOUN
bmra-3417	95	19	’s	’s	PART
bmra-3417	95	20	needs	need	NOUN
bmra-3417	95	21	during	during	ADP
bmra-3417	95	22	the	the	DET
bmra-3417	95	23	many	many	ADJ
bmra-3417	95	24	stages	stage	NOUN
bmra-3417	95	25	of	of	ADP
bmra-3417	95	26	the	the	DET
bmra-3417	95	27	sale	sale	NOUN
bmra-3417	95	28	.	.	PUNCT
bmra-3417	96	1	trena	trena	NOUN
bmra-3417	96	2	et	et	PROPN
bmra-3417	96	3	al	al	PROPN
bmra-3417	96	4	.	.	PROPN
bmra-3417	96	5	determined	determine	VERB
bmra-3417	96	6	that	that	SCONJ
bmra-3417	96	7	a	a	DET
bmra-3417	96	8	firm	firm	NOUN
bmra-3417	96	9	may	may	AUX
bmra-3417	96	10	not	not	PART
bmra-3417	96	11	meet	meet	VERB
bmra-3417	96	12	a	a	DET
bmra-3417	96	13	customer	customer	NOUN
bmra-3417	96	14	’s	’s	PART
bmra-3417	96	15	need	need	NOUN
bmra-3417	96	16	during	during	ADP
bmra-3417	96	17	the	the	DET
bmra-3417	96	18	sale	sale	NOUN
bmra-3417	96	19	stage	stage	NOUN
bmra-3417	96	20	because	because	SCONJ
bmra-3417	96	21	of	of	ADP
bmra-3417	96	22	unrealistic	unrealistic	ADJ
bmra-3417	96	23	product	product	NOUN
bmra-3417	96	24	expectations	expectation	NOUN
bmra-3417	96	25	that	that	PRON
bmra-3417	96	26	lead	lead	VERB
bmra-3417	96	27	to	to	ADP
bmra-3417	96	28	purchasing	purchase	VERB
bmra-3417	96	29	the	the	DET
bmra-3417	96	30	wrong	wrong	ADJ
bmra-3417	96	31	product	product	NOUN
bmra-3417	96	32	.	.	PUNCT
bmra-3417	97	1	trena	trena	NOUN
bmra-3417	97	2	et	et	PROPN
bmra-3417	97	3	al	al	PROPN
bmra-3417	97	4	.	.	PROPN
bmra-3417	97	5	revealed	reveal	VERB
bmra-3417	97	6	that	that	SCONJ
bmra-3417	97	7	a	a	DET
bmra-3417	97	8	firm	firm	NOUN
bmra-3417	97	9	might	might	AUX
bmra-3417	97	10	not	not	PART
bmra-3417	97	11	meet	meet	VERB
bmra-3417	97	12	a	a	DET
bmra-3417	97	13	customer	customer	NOUN
bmra-3417	97	14	’s	’s	PART
bmra-3417	97	15	need	need	NOUN
bmra-3417	97	16	after	after	ADP
bmra-3417	97	17	the	the	DET
bmra-3417	97	18	product	product	NOUN
bmra-3417	97	19	delivery	delivery	NOUN
bmra-3417	97	20	because	because	SCONJ
bmra-3417	97	21	of	of	ADP
bmra-3417	97	22	e	e	NOUN
bmra-3417	97	23	-	-	NOUN
bmra-3417	97	24	commerce	commerce	NOUN
bmra-3417	97	25	policies	policy	NOUN
bmra-3417	97	26	that	that	PRON
bmra-3417	97	27	do	do	AUX
bmra-3417	97	28	not	not	PART
bmra-3417	97	29	support	support	VERB
bmra-3417	97	30	product	product	NOUN
bmra-3417	97	31	exchange	exchange	NOUN
bmra-3417	97	32	.	.	PUNCT
bmra-3417	98	1	p2	p2	PROPN
bmra-3417	98	2	answered	answer	VERB
bmra-3417	98	3	interview	interview	NOUN
bmra-3417	98	4	question	question	NOUN
bmra-3417	98	5	six	six	NUM
bmra-3417	98	6	,	,	PUNCT
bmra-3417	98	7	how	how	SCONJ
bmra-3417	98	8	do	do	AUX
bmra-3417	98	9	you	you	PRON
bmra-3417	98	10	tailor	tailor	VERB
bmra-3417	98	11	your	your	PRON
bmra-3417	98	12	strategy	strategy	NOUN
bmra-3417	98	13	for	for	ADP
bmra-3417	98	14	reducing	reduce	VERB
bmra-3417	98	15	customer	customer	NOUN
bmra-3417	98	16	merchandise	merchandise	NOUN
bmra-3417	98	17	returns	return	NOUN
bmra-3417	98	18	to	to	ADP
bmra-3417	98	19	different	different	ADJ
bmra-3417	98	20	scenarios	scenario	NOUN
bmra-3417	98	21	by	by	ADP
bmra-3417	98	22	exploring	explore	VERB
bmra-3417	98	23	the	the	DET
bmra-3417	98	24	necessity	necessity	NOUN
bmra-3417	98	25	of	of	ADP
bmra-3417	98	26	customizing	customize	VERB
bmra-3417	98	27	a	a	DET
bmra-3417	98	28	strategy	strategy	NOUN
bmra-3417	98	29	to	to	PART
bmra-3417	98	30	decrease	decrease	VERB
bmra-3417	98	31	customer	customer	NOUN
bmra-3417	98	32	product	product	NOUN
bmra-3417	98	33	returns	return	NOUN
bmra-3417	98	34	based	base	VERB
bmra-3417	98	35	on	on	ADP
bmra-3417	98	36	the	the	DET
bmra-3417	98	37	customer	customer	NOUN
bmra-3417	98	38	’s	’s	PART
bmra-3417	98	39	needs	need	NOUN
bmra-3417	98	40	.	.	PUNCT
bmra-3417	99	1	p2	p2	PROPN
bmra-3417	99	2	revealed	reveal	VERB
bmra-3417	99	3	that	that	SCONJ
bmra-3417	99	4	once	once	SCONJ
bmra-3417	99	5	a	a	DET
bmra-3417	99	6	customer	customer	NOUN
bmra-3417	99	7	decides	decide	VERB
bmra-3417	99	8	to	to	PART
bmra-3417	99	9	return	return	VERB
bmra-3417	99	10	the	the	DET
bmra-3417	99	11	merchandise	merchandise	NOUN
bmra-3417	99	12	,	,	PUNCT
bmra-3417	99	13	the	the	DET
bmra-3417	99	14	organization	organization	NOUN
bmra-3417	99	15	must	must	AUX
bmra-3417	99	16	develop	develop	VERB
bmra-3417	99	17	a	a	DET
bmra-3417	99	18	unique	unique	ADJ
bmra-3417	99	19	solution	solution	NOUN
bmra-3417	99	20	to	to	PART
bmra-3417	99	21	discourage	discourage	VERB
bmra-3417	99	22	the	the	DET
bmra-3417	99	23	product	product	NOUN
bmra-3417	99	24	return	return	NOUN
bmra-3417	99	25	.	.	PUNCT
bmra-3417	100	1	p2	p2	PROPN
bmra-3417	100	2	exemplified	exemplify	VERB
bmra-3417	100	3	this	this	DET
bmra-3417	100	4	concept	concept	NOUN
bmra-3417	100	5	by	by	ADP
bmra-3417	100	6	stating	state	VERB
bmra-3417	100	7	that	that	SCONJ
bmra-3417	100	8	when	when	SCONJ
bmra-3417	100	9	a	a	DET
bmra-3417	100	10	customer	customer	NOUN
bmra-3417	100	11	experiences	experience	VERB
bmra-3417	100	12	a	a	DET
bmra-3417	100	13	shipping	shipping	NOUN
bmra-3417	100	14	issue	issue	NOUN
bmra-3417	100	15	,	,	PUNCT
bmra-3417	100	16	an	an	DET
bmra-3417	100	17	employee	employee	NOUN
bmra-3417	100	18	can	can	AUX
bmra-3417	100	19	offer	offer	VERB
bmra-3417	100	20	a	a	DET
bmra-3417	100	21	discount	discount	NOUN
bmra-3417	100	22	to	to	PART
bmra-3417	100	23	meet	meet	VERB
bmra-3417	100	24	the	the	DET
bmra-3417	100	25	customer	customer	NOUN
bmra-3417	100	26	’s	’s	PART
bmra-3417	100	27	needs	need	NOUN
bmra-3417	100	28	.	.	PUNCT
bmra-3417	101	1	haverila	haverila	INTJ
bmra-3417	101	2	et	et	PROPN
bmra-3417	101	3	al	al	PROPN
bmra-3417	101	4	.	.	PROPN
bmra-3417	102	1	(	(	PUNCT
bmra-3417	102	2	2020	2020	NUM
bmra-3417	102	3	)	)	PUNCT
bmra-3417	102	4	described	describe	VERB
bmra-3417	102	5	a	a	DET
bmra-3417	102	6	tailored	tailor	VERB
bmra-3417	102	7	response	response	NOUN
bmra-3417	102	8	to	to	ADP
bmra-3417	102	9	a	a	DET
bmra-3417	102	10	customer	customer	NOUN
bmra-3417	102	11	’s	’s	PART
bmra-3417	102	12	needs	need	NOUN
bmra-3417	102	13	as	as	ADP
bmra-3417	102	14	a	a	DET
bmra-3417	102	15	demonstration	demonstration	NOUN
bmra-3417	102	16	of	of	ADP
bmra-3417	102	17	empathy	empathy	NOUN
bmra-3417	102	18	.	.	PUNCT
bmra-3417	103	1	haverila	haverila	INTJ
bmra-3417	103	2	et	et	PROPN
bmra-3417	103	3	al	al	PROPN
bmra-3417	103	4	.	.	PROPN
bmra-3417	103	5	explained	explain	VERB
bmra-3417	103	6	that	that	SCONJ
bmra-3417	103	7	preventing	prevent	VERB
bmra-3417	103	8	customer	customer	NOUN
bmra-3417	103	9	dissatisfaction	dissatisfaction	NOUN
bmra-3417	103	10	starts	start	VERB
bmra-3417	103	11	with	with	ADP
bmra-3417	103	12	understanding	understand	VERB
bmra-3417	103	13	the	the	DET
bmra-3417	103	14	customer	customer	NOUN
bmra-3417	103	15	’s	’s	PART
bmra-3417	103	16	needs	need	NOUN
bmra-3417	103	17	and	and	CCONJ
bmra-3417	103	18	delivering	deliver	VERB
bmra-3417	103	19	a	a	DET
bmra-3417	103	20	personalized	personalized	ADJ
bmra-3417	103	21	experience	experience	NOUN
bmra-3417	103	22	.	.	PUNCT
bmra-3417	104	1	misunderstanding	misunderstanding	NOUN
bmra-3417	104	2	needs	need	NOUN
bmra-3417	104	3	.	.	PUNCT
bmra-3417	105	1	p5	p5	ADJ
bmra-3417	105	2	answered	answer	VERB
bmra-3417	105	3	question	question	NOUN
bmra-3417	105	4	seven	seven	NUM
bmra-3417	105	5	,	,	PUNCT
bmra-3417	105	6	what	what	PRON
bmra-3417	105	7	else	else	ADV
bmra-3417	105	8	do	do	AUX
bmra-3417	105	9	you	you	PRON
bmra-3417	105	10	want	want	VERB
bmra-3417	105	11	to	to	PART
bmra-3417	105	12	offer	offer	VERB
bmra-3417	105	13	about	about	ADP
bmra-3417	105	14	reducing	reduce	VERB
bmra-3417	105	15	customer	customer	NOUN
bmra-3417	105	16	merchandise	merchandise	NOUN
bmra-3417	105	17	returns	return	NOUN
bmra-3417	105	18	,	,	PUNCT
bmra-3417	105	19	by	by	ADP
bmra-3417	105	20	exploring	explore	VERB
bmra-3417	105	21	the	the	DET
bmra-3417	105	22	organization	organization	NOUN
bmra-3417	105	23	’s	’s	PART
bmra-3417	105	24	responsibility	responsibility	NOUN
bmra-3417	105	25	to	to	PART
bmra-3417	105	26	confirm	confirm	VERB
bmra-3417	105	27	the	the	DET
bmra-3417	105	28	purchase	purchase	NOUN
bmra-3417	105	29	with	with	ADP
bmra-3417	105	30	the	the	DET
bmra-3417	105	31	buyer	buyer	NOUN
bmra-3417	105	32	before	before	ADP
bmra-3417	105	33	placing	place	VERB
bmra-3417	105	34	the	the	DET
bmra-3417	105	35	order	order	NOUN
bmra-3417	105	36	to	to	PART
bmra-3417	105	37	ensure	ensure	VERB
bmra-3417	105	38	the	the	DET
bmra-3417	105	39	firm	firm	NOUN
bmra-3417	105	40	does	do	AUX
bmra-3417	105	41	not	not	PART
bmra-3417	105	42	misunderstand	misunderstand	VERB
bmra-3417	105	43	the	the	DET
bmra-3417	105	44	customer	customer	NOUN
bmra-3417	105	45	’s	’s	PART
bmra-3417	105	46	needs	need	NOUN
bmra-3417	105	47	.	.	PUNCT
bmra-3417	106	1	p5	p5	ADJ
bmra-3417	106	2	recommended	recommend	VERB
bmra-3417	106	3	inviting	invite	VERB
bmra-3417	106	4	a	a	DET
bmra-3417	106	5	product	product	NOUN
bmra-3417	106	6	specialist	specialist	NOUN
bmra-3417	106	7	,	,	PUNCT
bmra-3417	106	8	a	a	DET
bmra-3417	106	9	service	service	NOUN
bmra-3417	106	10	specialist	specialist	NOUN
bmra-3417	106	11	,	,	PUNCT
bmra-3417	106	12	and	and	CCONJ
bmra-3417	106	13	the	the	DET
bmra-3417	106	14	customer	customer	NOUN
bmra-3417	106	15	to	to	PART
bmra-3417	106	16	participate	participate	VERB
bmra-3417	106	17	in	in	ADP
bmra-3417	106	18	a	a	DET
bmra-3417	106	19	three	three	NUM
bmra-3417	106	20	-	-	PUNCT
bmra-3417	106	21	way	way	NOUN
bmra-3417	106	22	call	call	NOUN
bmra-3417	106	23	to	to	PART
bmra-3417	106	24	examine	examine	VERB
bmra-3417	106	25	the	the	DET
bmra-3417	106	26	customers	customer	NOUN
bmra-3417	106	27	’	’	PART
bmra-3417	106	28	needs	need	NOUN
bmra-3417	106	29	and	and	CCONJ
bmra-3417	106	30	the	the	DET
bmra-3417	106	31	probability	probability	NOUN
bmra-3417	106	32	of	of	ADP
bmra-3417	106	33	the	the	DET
bmra-3417	106	34	product	product	NOUN
bmra-3417	106	35	solving	solve	VERB
bmra-3417	106	36	the	the	DET
bmra-3417	106	37	need	need	NOUN
bmra-3417	106	38	.	.	PUNCT
bmra-3417	107	1	chudhury	chudhury	PROPN
bmra-3417	107	2	and	and	CCONJ
bmra-3417	107	3	gulati	gulati	PROPN
bmra-3417	107	4	(	(	PUNCT
bmra-3417	107	5	2020	2020	NUM
bmra-3417	107	6	)	)	PUNCT
bmra-3417	107	7	presented	present	VERB
bmra-3417	107	8	the	the	DET
bmra-3417	107	9	kano	kano	PROPN
bmra-3417	107	10	model	model	NOUN
bmra-3417	107	11	as	as	ADP
bmra-3417	107	12	a	a	DET
bmra-3417	107	13	technique	technique	NOUN
bmra-3417	107	14	for	for	ADP
bmra-3417	107	15	evaluating	evaluate	VERB
bmra-3417	107	16	customer	customer	NOUN
bmra-3417	107	17	’s	’s	PART
bmra-3417	107	18	needs	need	NOUN
bmra-3417	107	19	,	,	PUNCT
bmra-3417	107	20	and	and	CCONJ
bmra-3417	107	21	the	the	DET
bmra-3417	107	22	authors	author	NOUN
bmra-3417	107	23	highlighted	highlight	VERB
bmra-3417	107	24	the	the	DET
bmra-3417	107	25	critical	critical	ADJ
bmra-3417	107	26	components	component	NOUN
bmra-3417	107	27	of	of	ADP
bmra-3417	107	28	product	product	NOUN
bmra-3417	107	29	and	and	CCONJ
bmra-3417	107	30	service	service	NOUN
bmra-3417	107	31	.	.	PUNCT
bmra-3417	108	1	chudhury	chudhury	PROPN
bmra-3417	108	2	and	and	CCONJ
bmra-3417	108	3	gulati	gulati	PROPN
bmra-3417	108	4	(	(	PUNCT
bmra-3417	108	5	2020	2020	NUM
bmra-3417	108	6	)	)	PUNCT
bmra-3417	108	7	corroborated	corroborate	VERB
bmra-3417	108	8	p5	p5	PROPN
bmra-3417	108	9	’s	’s	PART
bmra-3417	108	10	claim	claim	NOUN
bmra-3417	108	11	that	that	SCONJ
bmra-3417	108	12	multiple	multiple	ADJ
bmra-3417	108	13	employees	employee	NOUN
bmra-3417	108	14	with	with	ADP
bmra-3417	108	15	differing	differ	VERB
bmra-3417	108	16	skill	skill	NOUN
bmra-3417	108	17	sets	set	NOUN
bmra-3417	108	18	must	must	AUX
bmra-3417	108	19	meet	meet	VERB
bmra-3417	108	20	with	with	ADP
bmra-3417	108	21	the	the	DET
bmra-3417	108	22	customer	customer	NOUN
bmra-3417	108	23	to	to	PART
bmra-3417	108	24	assess	assess	VERB
bmra-3417	108	25	and	and	CCONJ
bmra-3417	108	26	understand	understand	VERB
bmra-3417	108	27	the	the	DET
bmra-3417	108	28	buyer	buyer	NOUN
bmra-3417	108	29	’s	’s	PART
bmra-3417	108	30	needs	need	VERB
bmra-3417	108	31	more	more	ADV
bmra-3417	108	32	accurately	accurately	ADV
bmra-3417	108	33	.	.	PUNCT
bmra-3417	109	1	p1	p1	PROPN
bmra-3417	109	2	identified	identify	VERB
bmra-3417	109	3	the	the	DET
bmra-3417	109	4	influence	influence	NOUN
bmra-3417	109	5	of	of	ADP
bmra-3417	109	6	misunderstanding	misunderstand	VERB
bmra-3417	109	7	customers	customer	NOUN
bmra-3417	109	8	’	'	PUNCT
bmra-3417	109	9	needs	need	VERB
bmra-3417	109	10	on	on	ADP
bmra-3417	109	11	the	the	DET
bmra-3417	109	12	percentage	percentage	NOUN
bmra-3417	109	13	of	of	ADP
bmra-3417	109	14	customer	customer	NOUN
bmra-3417	109	15	merchandise	merchandise	NOUN
bmra-3417	109	16	return	return	NOUN
bmra-3417	109	17	rates	rate	NOUN
bmra-3417	109	18	.	.	PUNCT
bmra-3417	110	1	p1	p1	PROPN
bmra-3417	110	2	described	describe	VERB
bmra-3417	110	3	a	a	DET
bmra-3417	110	4	customer	customer	NOUN
bmra-3417	110	5	with	with	ADP
bmra-3417	110	6	a	a	DET
bmra-3417	110	7	time	time	NOUN
bmra-3417	110	8	sensitivity	sensitivity	NOUN
bmra-3417	110	9	need	need	NOUN
bmra-3417	110	10	and	and	CCONJ
bmra-3417	110	11	that	that	SCONJ
bmra-3417	110	12	the	the	DET
bmra-3417	110	13	discovery	discovery	NOUN
bmra-3417	110	14	of	of	ADP
bmra-3417	110	15	this	this	DET
bmra-3417	110	16	need	need	NOUN
bmra-3417	110	17	after	after	ADP
bmra-3417	110	18	a	a	DET
bmra-3417	110	19	late	late	ADJ
bmra-3417	110	20	product	product	NOUN
bmra-3417	110	21	delivery	delivery	NOUN
bmra-3417	110	22	frequently	frequently	ADV
bmra-3417	110	23	leads	lead	VERB
bmra-3417	110	24	to	to	ADP
bmra-3417	110	25	a	a	DET
bmra-3417	110	26	dissatisfied	dissatisfied	ADJ
bmra-3417	110	27	customer	customer	NOUN
bmra-3417	110	28	and	and	CCONJ
bmra-3417	110	29	a	a	DET
bmra-3417	110	30	subsequent	subsequent	ADJ
bmra-3417	110	31	product	product	NOUN
bmra-3417	110	32	return	return	NOUN
bmra-3417	110	33	.	.	PUNCT
bmra-3417	111	1	ritola	ritola	PROPN
bmra-3417	111	2	et	et	PROPN
bmra-3417	111	3	al	al	PROPN
bmra-3417	111	4	.	.	PROPN
bmra-3417	111	5	(	(	PUNCT
bmra-3417	111	6	2020	2020	NUM
bmra-3417	111	7	)	)	PUNCT
bmra-3417	111	8	classified	classify	VERB
bmra-3417	111	9	the	the	DET
bmra-3417	111	10	time	time	NOUN
bmra-3417	111	11	-	-	PUNCT
bmra-3417	111	12	sensitivity	sensitivity	NOUN
bmra-3417	111	13	customer	customer	NOUN
bmra-3417	111	14	need	need	AUX
bmra-3417	111	15	as	as	ADP
bmra-3417	111	16	operational	operational	ADJ
bmra-3417	111	17	information	information	NOUN
bmra-3417	111	18	that	that	PRON
bmra-3417	111	19	drives	drive	VERB
bmra-3417	111	20	the	the	DET
bmra-3417	111	21	efficiency	efficiency	NOUN
bmra-3417	111	22	and	and	CCONJ
bmra-3417	111	23	effectiveness	effectiveness	NOUN
bmra-3417	111	24	of	of	ADP
bmra-3417	111	25	return	return	NOUN
bmra-3417	111	26	policies	policy	NOUN
bmra-3417	111	27	.	.	PUNCT
bmra-3417	112	1	ritola	ritola	PROPN
bmra-3417	112	2	et	et	PROPN
bmra-3417	112	3	al	al	PROPN
bmra-3417	112	4	.	.	PROPN
bmra-3417	112	5	explained	explain	VERB
bmra-3417	112	6	that	that	SCONJ
bmra-3417	112	7	operational	operational	ADJ
bmra-3417	112	8	information	information	NOUN
bmra-3417	112	9	creates	create	VERB
bmra-3417	112	10	value	value	NOUN
bmra-3417	112	11	for	for	ADP
bmra-3417	112	12	the	the	DET
bmra-3417	112	13	customer	customer	NOUN
bmra-3417	112	14	and	and	CCONJ
bmra-3417	112	15	the	the	DET
bmra-3417	112	16	firm	firm	NOUN
bmra-3417	112	17	by	by	ADP
bmra-3417	112	18	reducing	reduce	VERB
bmra-3417	112	19	the	the	DET
bmra-3417	112	20	uncertainty	uncertainty	NOUN
bmra-3417	112	21	and	and	CCONJ
bmra-3417	112	22	costs	cost	NOUN
bmra-3417	112	23	associated	associate	VERB
bmra-3417	112	24	with	with	ADP
bmra-3417	112	25	merchandise	merchandise	NOUN
bmra-3417	112	26	returns	return	NOUN
bmra-3417	112	27	.	.	PUNCT
bmra-3417	113	1	table	table	NOUN
bmra-3417	113	2	3	3	NUM
bmra-3417	113	3	provides	provide	VERB
bmra-3417	113	4	an	an	DET
bmra-3417	113	5	understanding	understanding	NOUN
bmra-3417	113	6	customer	customer	NOUN
bmra-3417	113	7	needs	need	VERB
bmra-3417	113	8	analysis	analysis	NOUN
bmra-3417	113	9	.	.	PUNCT
bmra-3417	114	1	35	35	NUM
bmra-3417	114	2	business	business	NOUN
bmra-3417	114	3	management	management	NOUN
bmra-3417	114	4	research	research	NOUN
bmra-3417	114	5	&	&	CCONJ
bmra-3417	114	6	applications	application	NOUN
bmra-3417	114	7	:	:	PUNCT
bmra-3417	114	8	a	a	DET
bmra-3417	114	9	cross	cross	ADJ
bmra-3417	114	10	-	-	ADJ
bmra-3417	114	11	disciplinary	disciplinary	ADJ
bmra-3417	114	12	journal	journal	NOUN
bmra-3417	114	13	table	table	NOUN
bmra-3417	114	14	3	3	NUM
bmra-3417	114	15	understanding	understand	VERB
bmra-3417	114	16	customer	customer	NOUN
bmra-3417	114	17	needs	need	VERB
bmra-3417	114	18	analysis	analysis	NOUN
bmra-3417	114	19	understanding	understand	VERB
bmra-3417	114	20	customer	customer	NOUN
bmra-3417	114	21	needs	need	VERB
bmra-3417	114	22	analysis	analysis	NOUN
bmra-3417	114	23	participant	participant	ADJ
bmra-3417	114	24	interview	interview	NOUN
bmra-3417	114	25	question	question	NOUN
bmra-3417	114	26	total	total	ADJ
bmra-3417	114	27	count	count	NOUN
bmra-3417	114	28	of	of	ADP
bmra-3417	114	29	references	reference	NOUN
bmra-3417	114	30	p1	p1	NOUN
bmra-3417	114	31	3,5	3,5	NUM
bmra-3417	114	32	3	3	NUM
bmra-3417	114	33	p2	p2	PROPN
bmra-3417	114	34	6	6	NUM
bmra-3417	114	35	1	1	NUM
bmra-3417	114	36	p3	p3	PROPN
bmra-3417	114	37	1,6	1,6	NUM
bmra-3417	114	38	2	2	NUM
bmra-3417	114	39	p4	p4	ADJ
bmra-3417	114	40	3	3	NUM
bmra-3417	114	41	2	2	NUM
bmra-3417	114	42	p5	p5	NOUN
bmra-3417	114	43	4,6,7	4,6,7	NUM
bmra-3417	114	44	4	4	NUM
bmra-3417	114	45	p6	p6	NOUN
bmra-3417	114	46	1,3,4,6	1,3,4,6	NUM
bmra-3417	114	47	7	7	NUM
bmra-3417	114	48	total	total	NOUN
bmra-3417	114	49	19	19	NUM
bmra-3417	114	50	theme	theme	NOUN
bmra-3417	114	51	2	2	NUM
bmra-3417	114	52	:	:	PUNCT
bmra-3417	114	53	policy	policy	NOUN
bmra-3417	114	54	and	and	CCONJ
bmra-3417	114	55	procedure	procedure	NOUN
bmra-3417	114	56	in	in	ADP
bmra-3417	114	57	the	the	DET
bmra-3417	114	58	interviews	interview	NOUN
bmra-3417	114	59	with	with	ADP
bmra-3417	114	60	all	all	DET
bmra-3417	114	61	six	six	NUM
bmra-3417	114	62	participants	participant	NOUN
bmra-3417	114	63	,	,	PUNCT
bmra-3417	114	64	the	the	DET
bmra-3417	114	65	author	author	NOUN
bmra-3417	114	66	discovered	discover	VERB
bmra-3417	114	67	the	the	DET
bmra-3417	114	68	emergent	emergent	ADJ
bmra-3417	114	69	theme	theme	NOUN
bmra-3417	114	70	of	of	ADP
bmra-3417	114	71	an	an	DET
bmra-3417	114	72	established	establish	VERB
bmra-3417	114	73	policy	policy	NOUN
bmra-3417	114	74	and	and	CCONJ
bmra-3417	114	75	procedure	procedure	NOUN
bmra-3417	114	76	as	as	ADP
bmra-3417	114	77	a	a	DET
bmra-3417	114	78	strategy	strategy	NOUN
bmra-3417	114	79	to	to	PART
bmra-3417	114	80	reduce	reduce	VERB
bmra-3417	114	81	product	product	NOUN
bmra-3417	114	82	returns	return	NOUN
bmra-3417	114	83	.	.	PUNCT
bmra-3417	115	1	policy	policy	NOUN
bmra-3417	115	2	and	and	CCONJ
bmra-3417	115	3	procedure	procedure	NOUN
bmra-3417	115	4	ranked	rank	VERB
bmra-3417	115	5	as	as	ADP
bmra-3417	115	6	the	the	DET
bmra-3417	115	7	second	second	ADJ
bmra-3417	115	8	most	most	ADV
bmra-3417	115	9	frequent	frequent	ADJ
bmra-3417	115	10	participant	participant	ADJ
bmra-3417	115	11	response	response	NOUN
bmra-3417	115	12	for	for	ADP
bmra-3417	115	13	reducing	reduce	VERB
bmra-3417	115	14	customer	customer	NOUN
bmra-3417	115	15	merchandise	merchandise	NOUN
bmra-3417	115	16	returns	return	NOUN
bmra-3417	115	17	with	with	ADP
bmra-3417	115	18	a	a	DET
bmra-3417	115	19	37.21	37.21	NUM
bmra-3417	115	20	%	%	NOUN
bmra-3417	115	21	total	total	ADJ
bmra-3417	115	22	response	response	NOUN
bmra-3417	115	23	rate	rate	NOUN
bmra-3417	115	24	.	.	PUNCT
bmra-3417	116	1	urban	urban	ADJ
bmra-3417	116	2	et	et	PROPN
bmra-3417	116	3	al	al	PROPN
bmra-3417	116	4	.	.	PROPN
bmra-3417	116	5	(	(	PUNCT
bmra-3417	116	6	2020	2020	NUM
bmra-3417	116	7	)	)	PUNCT
bmra-3417	116	8	explored	explore	VERB
bmra-3417	116	9	the	the	DET
bmra-3417	116	10	benefits	benefit	NOUN
bmra-3417	116	11	of	of	ADP
bmra-3417	116	12	customer	customer	NOUN
bmra-3417	116	13	product	product	NOUN
bmra-3417	116	14	return	return	NOUN
bmra-3417	116	15	policy	policy	NOUN
bmra-3417	116	16	and	and	CCONJ
bmra-3417	116	17	procedure	procedure	NOUN
bmra-3417	116	18	to	to	PART
bmra-3417	116	19	develop	develop	VERB
bmra-3417	116	20	an	an	DET
bmra-3417	116	21	effective	effective	ADJ
bmra-3417	116	22	organizational	organizational	ADJ
bmra-3417	116	23	strategy	strategy	NOUN
bmra-3417	116	24	.	.	PUNCT
bmra-3417	117	1	urban	urban	ADJ
bmra-3417	117	2	et	et	PROPN
bmra-3417	117	3	al	al	PROPN
bmra-3417	117	4	.	.	PROPN
bmra-3417	117	5	highlighted	highlight	VERB
bmra-3417	117	6	the	the	DET
bmra-3417	117	7	advantages	advantage	NOUN
bmra-3417	117	8	of	of	ADP
bmra-3417	117	9	evaluating	evaluate	VERB
bmra-3417	117	10	customer	customer	NOUN
bmra-3417	117	11	product	product	NOUN
bmra-3417	117	12	return	return	NOUN
bmra-3417	117	13	behaviors	behavior	NOUN
bmra-3417	117	14	stemming	stem	VERB
bmra-3417	117	15	from	from	ADP
bmra-3417	117	16	policy	policy	NOUN
bmra-3417	117	17	and	and	CCONJ
bmra-3417	117	18	applied	apply	VERB
bmra-3417	117	19	deep	deep	ADJ
bmra-3417	117	20	learning	learning	NOUN
bmra-3417	117	21	approaches	approach	NOUN
bmra-3417	117	22	to	to	PART
bmra-3417	117	23	create	create	VERB
bmra-3417	117	24	better	well	ADJ
bmra-3417	117	25	merchandise	merchandise	NOUN
bmra-3417	117	26	return	return	NOUN
bmra-3417	117	27	procedures	procedure	NOUN
bmra-3417	117	28	.	.	PUNCT
bmra-3417	118	1	rathod	rathod	NOUN
bmra-3417	118	2	(	(	PUNCT
bmra-3417	118	3	2021	2021	NUM
bmra-3417	118	4	)	)	PUNCT
bmra-3417	118	5	demonstrated	demonstrate	VERB
bmra-3417	118	6	the	the	DET
bmra-3417	118	7	advantages	advantage	NOUN
bmra-3417	118	8	of	of	ADP
bmra-3417	118	9	a	a	DET
bmra-3417	118	10	product	product	NOUN
bmra-3417	118	11	return	return	NOUN
bmra-3417	118	12	policy	policy	NOUN
bmra-3417	118	13	to	to	PART
bmra-3417	118	14	decrease	decrease	VERB
bmra-3417	118	15	merchandise	merchandise	NOUN
bmra-3417	118	16	returns	return	NOUN
bmra-3417	118	17	by	by	ADP
bmra-3417	118	18	refusing	refuse	VERB
bmra-3417	118	19	returns	return	NOUN
bmra-3417	118	20	after	after	ADP
bmra-3417	118	21	30	30	NUM
bmra-3417	118	22	-	-	PUNCT
bmra-3417	118	23	days	day	NOUN
bmra-3417	118	24	past	past	ADP
bmra-3417	118	25	the	the	DET
bmra-3417	118	26	delivery	delivery	NOUN
bmra-3417	118	27	date	date	NOUN
bmra-3417	118	28	.	.	PUNCT
bmra-3417	119	1	standardization	standardization	NOUN
bmra-3417	119	2	.	.	PUNCT
bmra-3417	120	1	p2	p2	PROPN
bmra-3417	120	2	answered	answer	VERB
bmra-3417	120	3	interview	interview	NOUN
bmra-3417	120	4	question	question	NOUN
bmra-3417	120	5	two	two	NUM
bmra-3417	120	6	,	,	PUNCT
bmra-3417	120	7	what	what	DET
bmra-3417	120	8	types	type	NOUN
bmra-3417	120	9	of	of	ADP
bmra-3417	120	10	training	training	NOUN
bmra-3417	120	11	have	have	AUX
bmra-3417	120	12	you	you	PRON
bmra-3417	120	13	received	receive	VERB
bmra-3417	120	14	to	to	PART
bmra-3417	120	15	reduce	reduce	VERB
bmra-3417	120	16	customer	customer	NOUN
bmra-3417	120	17	merchandise	merchandise	NOUN
bmra-3417	120	18	returns	return	NOUN
bmra-3417	120	19	by	by	ADP
bmra-3417	120	20	commenting	comment	VERB
bmra-3417	120	21	on	on	ADP
bmra-3417	120	22	the	the	DET
bmra-3417	120	23	policies	policy	NOUN
bmra-3417	120	24	and	and	CCONJ
bmra-3417	120	25	procedures	procedure	NOUN
bmra-3417	120	26	adopted	adopt	VERB
bmra-3417	120	27	by	by	ADP
bmra-3417	120	28	the	the	DET
bmra-3417	120	29	firm	firm	NOUN
bmra-3417	120	30	and	and	CCONJ
bmra-3417	120	31	the	the	DET
bmra-3417	120	32	effectiveness	effectiveness	NOUN
bmra-3417	120	33	of	of	ADP
bmra-3417	120	34	implementing	implement	VERB
bmra-3417	120	35	a	a	DET
bmra-3417	120	36	standard	standard	ADJ
bmra-3417	120	37	process	process	NOUN
bmra-3417	120	38	for	for	ADP
bmra-3417	120	39	reducing	reduce	VERB
bmra-3417	120	40	customer	customer	NOUN
bmra-3417	120	41	product	product	NOUN
bmra-3417	120	42	return	return	NOUN
bmra-3417	120	43	rates	rate	NOUN
bmra-3417	120	44	.	.	PUNCT
bmra-3417	121	1	p2	p2	PROPN
bmra-3417	121	2	explained	explain	VERB
bmra-3417	121	3	that	that	SCONJ
bmra-3417	121	4	the	the	DET
bmra-3417	121	5	firm	firm	NOUN
bmra-3417	121	6	’s	’s	PART
bmra-3417	121	7	product	product	NOUN
bmra-3417	121	8	return	return	NOUN
bmra-3417	121	9	policy	policy	NOUN
bmra-3417	121	10	requires	require	VERB
bmra-3417	121	11	that	that	SCONJ
bmra-3417	121	12	the	the	DET
bmra-3417	121	13	customer	customer	NOUN
bmra-3417	121	14	pay	pay	VERB
bmra-3417	121	15	a	a	DET
bmra-3417	121	16	15	15	NUM
bmra-3417	121	17	%	%	NOUN
bmra-3417	121	18	restocking	restocking	NOUN
bmra-3417	121	19	fee	fee	NOUN
bmra-3417	121	20	and	and	CCONJ
bmra-3417	121	21	the	the	DET
bmra-3417	121	22	cost	cost	NOUN
bmra-3417	121	23	of	of	ADP
bmra-3417	121	24	shipping	shipping	NOUN
bmra-3417	121	25	,	,	PUNCT
bmra-3417	121	26	which	which	PRON
bmra-3417	121	27	discourages	discourage	VERB
bmra-3417	121	28	merchandise	merchandise	NOUN
bmra-3417	121	29	returns	return	NOUN
bmra-3417	121	30	.	.	PUNCT
bmra-3417	122	1	zhao	zhao	PROPN
bmra-3417	122	2	et	et	PROPN
bmra-3417	122	3	al	al	PROPN
bmra-3417	122	4	.	.	PROPN
bmra-3417	122	5	(	(	PUNCT
bmra-3417	122	6	2020	2020	NUM
bmra-3417	122	7	)	)	PUNCT
bmra-3417	122	8	researched	research	VERB
bmra-3417	122	9	the	the	DET
bmra-3417	122	10	influence	influence	NOUN
bmra-3417	122	11	of	of	ADP
bmra-3417	122	12	lenient	lenient	ADJ
bmra-3417	122	13	return	return	NOUN
bmra-3417	122	14	policies	policy	NOUN
bmra-3417	122	15	and	and	CCONJ
bmra-3417	122	16	procedures	procedure	NOUN
bmra-3417	122	17	and	and	CCONJ
bmra-3417	122	18	determined	determine	VERB
bmra-3417	122	19	that	that	SCONJ
bmra-3417	122	20	the	the	DET
bmra-3417	122	21	more	more	ADV
bmra-3417	122	22	lenient	lenient	ADJ
bmra-3417	122	23	the	the	DET
bmra-3417	122	24	policy	policy	NOUN
bmra-3417	122	25	,	,	PUNCT
bmra-3417	122	26	the	the	PRON
bmra-3417	122	27	more	more	ADV
bmra-3417	122	28	significant	significant	ADJ
bmra-3417	122	29	the	the	DET
bmra-3417	122	30	percentage	percentage	NOUN
bmra-3417	122	31	of	of	ADP
bmra-3417	122	32	impulse	impulse	ADJ
bmra-3417	122	33	buys	buy	NOUN
bmra-3417	122	34	.	.	PUNCT
bmra-3417	123	1	zhao	zhao	PROPN
bmra-3417	123	2	et	et	PROPN
bmra-3417	123	3	al	al	PROPN
bmra-3417	123	4	.	.	PROPN
bmra-3417	123	5	reviewed	review	VERB
bmra-3417	123	6	firms	firm	NOUN
bmra-3417	123	7	with	with	ADP
bmra-3417	123	8	lenient	lenient	ADJ
bmra-3417	123	9	product	product	NOUN
bmra-3417	123	10	return	return	NOUN
bmra-3417	123	11	policies	policy	NOUN
bmra-3417	123	12	and	and	CCONJ
bmra-3417	123	13	identified	identify	VERB
bmra-3417	123	14	a	a	DET
bmra-3417	123	15	correlation	correlation	NOUN
bmra-3417	123	16	between	between	ADP
bmra-3417	123	17	lenient	lenient	ADJ
bmra-3417	123	18	policies	policy	NOUN
bmra-3417	123	19	and	and	CCONJ
bmra-3417	123	20	increased	increase	VERB
bmra-3417	123	21	non	non	ADJ
bmra-3417	123	22	-	-	ADJ
bmra-3417	123	23	defective	defective	ADJ
bmra-3417	123	24	product	product	NOUN
bmra-3417	123	25	returns	return	NOUN
bmra-3417	123	26	.	.	PUNCT
bmra-3417	124	1	36	36	NUM
bmra-3417	124	2	june	june	PROPN
bmra-3417	124	3	2022	2022	NUM
bmra-3417	124	4	|	|	ADV
bmra-3417	124	5	volume	volume	NOUN
bmra-3417	124	6	1	1	NUM
bmra-3417	124	7	,	,	PUNCT
bmra-3417	124	8	number	number	NOUN
bmra-3417	124	9	2	2	NUM
bmra-3417	124	10	p4	p4	ADJ
bmra-3417	124	11	answered	answer	VERB
bmra-3417	124	12	interview	interview	NOUN
bmra-3417	124	13	question	question	NOUN
bmra-3417	124	14	four	four	NUM
bmra-3417	124	15	,	,	PUNCT
bmra-3417	124	16	what	what	DET
bmra-3417	124	17	strategies	strategy	NOUN
bmra-3417	124	18	have	have	AUX
bmra-3417	124	19	you	you	PRON
bmra-3417	124	20	successfully	successfully	ADV
bmra-3417	124	21	used	use	VERB
bmra-3417	124	22	to	to	PART
bmra-3417	124	23	reduce	reduce	VERB
bmra-3417	124	24	customer	customer	NOUN
bmra-3417	124	25	merchandise	merchandise	NOUN
bmra-3417	124	26	returns	return	NOUN
bmra-3417	124	27	by	by	ADP
bmra-3417	124	28	addressing	address	VERB
bmra-3417	124	29	policies	policy	NOUN
bmra-3417	124	30	and	and	CCONJ
bmra-3417	124	31	procedures	procedure	NOUN
bmra-3417	124	32	.	.	PUNCT
bmra-3417	125	1	p4	p4	ADJ
bmra-3417	125	2	stated	state	VERB
bmra-3417	125	3	,	,	PUNCT
bmra-3417	125	4	“	"	PUNCT
bmra-3417	125	5	i	i	PRON
bmra-3417	125	6	also	also	ADV
bmra-3417	125	7	think	think	VERB
bmra-3417	125	8	following	follow	VERB
bmra-3417	125	9	the	the	DET
bmra-3417	125	10	procedures	procedure	NOUN
bmra-3417	125	11	or	or	CCONJ
bmra-3417	125	12	protocols	protocol	NOUN
bmra-3417	125	13	listed	list	VERB
bmra-3417	125	14	out	out	ADP
bmra-3417	125	15	by	by	ADP
bmra-3417	125	16	the	the	DET
bmra-3417	125	17	company	company	NOUN
bmra-3417	125	18	has	have	AUX
bmra-3417	125	19	helped	help	VERB
bmra-3417	125	20	to	to	PART
bmra-3417	125	21	be	be	AUX
bmra-3417	125	22	successful	successful	ADJ
bmra-3417	125	23	.	.	PUNCT
bmra-3417	126	1	customers	customer	NOUN
bmra-3417	126	2	purchasing	purchase	VERB
bmra-3417	126	3	their	their	PRON
bmra-3417	126	4	items	item	NOUN
bmra-3417	126	5	can	can	AUX
bmra-3417	126	6	see	see	VERB
bmra-3417	126	7	these	these	DET
bmra-3417	126	8	policies	policy	NOUN
bmra-3417	126	9	and	and	CCONJ
bmra-3417	126	10	procedures	procedure	NOUN
bmra-3417	126	11	before	before	ADP
bmra-3417	126	12	deciding	decide	VERB
bmra-3417	126	13	to	to	PART
bmra-3417	126	14	purchase	purchase	VERB
bmra-3417	126	15	.	.	PUNCT
bmra-3417	126	16	”	"	PUNCT
bmra-3417	127	1	wang	wang	PROPN
bmra-3417	127	2	et	et	PROPN
bmra-3417	127	3	al	al	PROPN
bmra-3417	127	4	.	.	PROPN
bmra-3417	127	5	(	(	PUNCT
bmra-3417	127	6	2020	2020	NUM
bmra-3417	127	7	)	)	PUNCT
bmra-3417	127	8	explored	explore	VERB
bmra-3417	127	9	a	a	DET
bmra-3417	127	10	product	product	NOUN
bmra-3417	127	11	return	return	NOUN
bmra-3417	127	12	policy	policy	NOUN
bmra-3417	127	13	’s	’s	PART
bmra-3417	127	14	ability	ability	NOUN
bmra-3417	127	15	to	to	PART
bmra-3417	127	16	differentiate	differentiate	VERB
bmra-3417	127	17	a	a	DET
bmra-3417	127	18	firm	firm	NOUN
bmra-3417	127	19	and	and	CCONJ
bmra-3417	127	20	establish	establish	VERB
bmra-3417	127	21	an	an	DET
bmra-3417	127	22	organizational	organizational	ADJ
bmra-3417	127	23	competitive	competitive	ADJ
bmra-3417	127	24	advantage	advantage	NOUN
bmra-3417	127	25	.	.	PUNCT
bmra-3417	128	1	wang	wang	PROPN
bmra-3417	128	2	et	et	PROPN
bmra-3417	128	3	al	al	PROPN
bmra-3417	128	4	.	.	PROPN
bmra-3417	128	5	(	(	PUNCT
bmra-3417	128	6	2020	2020	NUM
bmra-3417	128	7	)	)	PUNCT
bmra-3417	128	8	stated	state	VERB
bmra-3417	128	9	that	that	SCONJ
bmra-3417	128	10	merchandise	merchandise	NOUN
bmra-3417	128	11	return	return	VERB
bmra-3417	128	12	policies	policy	NOUN
bmra-3417	128	13	and	and	CCONJ
bmra-3417	128	14	procedures	procedure	NOUN
bmra-3417	128	15	decrease	decrease	VERB
bmra-3417	128	16	a	a	DET
bmra-3417	128	17	consumer	consumer	NOUN
bmra-3417	128	18	’s	’s	PART
bmra-3417	128	19	inherent	inherent	ADJ
bmra-3417	128	20	risk	risk	NOUN
bmra-3417	128	21	and	and	CCONJ
bmra-3417	128	22	incentivize	incentivize	VERB
bmra-3417	128	23	purchase	purchase	NOUN
bmra-3417	128	24	intentions	intention	NOUN
bmra-3417	128	25	.	.	PUNCT
bmra-3417	129	1	wang	wang	PROPN
bmra-3417	129	2	et	et	PROPN
bmra-3417	129	3	al	al	PROPN
bmra-3417	129	4	.	.	PROPN
bmra-3417	129	5	claimed	claim	VERB
bmra-3417	129	6	that	that	SCONJ
bmra-3417	129	7	establishing	establish	VERB
bmra-3417	129	8	a	a	DET
bmra-3417	129	9	product	product	NOUN
bmra-3417	129	10	return	return	NOUN
bmra-3417	129	11	policy	policy	NOUN
bmra-3417	129	12	remains	remain	VERB
bmra-3417	129	13	vital	vital	ADJ
bmra-3417	129	14	for	for	ADP
bmra-3417	129	15	e	e	NOUN
bmra-3417	129	16	-	-	NOUN
bmra-3417	129	17	commerce	commerce	NOUN
bmra-3417	129	18	success	success	NOUN
bmra-3417	129	19	because	because	SCONJ
bmra-3417	129	20	the	the	DET
bmra-3417	129	21	policy	policy	NOUN
bmra-3417	129	22	serves	serve	VERB
bmra-3417	129	23	as	as	ADP
bmra-3417	129	24	a	a	DET
bmra-3417	129	25	motivator	motivator	NOUN
bmra-3417	129	26	for	for	ADP
bmra-3417	129	27	the	the	DET
bmra-3417	129	28	initial	initial	ADJ
bmra-3417	129	29	purchase	purchase	NOUN
bmra-3417	129	30	and	and	CCONJ
bmra-3417	129	31	a	a	DET
bmra-3417	129	32	driver	driver	NOUN
bmra-3417	129	33	of	of	ADP
bmra-3417	129	34	customer	customer	NOUN
bmra-3417	129	35	satisfaction	satisfaction	NOUN
bmra-3417	129	36	.	.	PUNCT
bmra-3417	130	1	p3	p3	PROPN
bmra-3417	130	2	stated	state	VERB
bmra-3417	130	3	that	that	SCONJ
bmra-3417	130	4	adopting	adopt	VERB
bmra-3417	130	5	a	a	DET
bmra-3417	130	6	product	product	NOUN
bmra-3417	130	7	return	return	NOUN
bmra-3417	130	8	policy	policy	NOUN
bmra-3417	130	9	has	have	AUX
bmra-3417	130	10	influenced	influence	VERB
bmra-3417	130	11	the	the	DET
bmra-3417	130	12	firm	firm	NOUN
bmra-3417	130	13	’s	’s	PART
bmra-3417	130	14	product	product	NOUN
bmra-3417	130	15	offerings	offering	NOUN
bmra-3417	130	16	by	by	ADP
bmra-3417	130	17	highlighting	highlight	VERB
bmra-3417	130	18	products	product	NOUN
bmra-3417	130	19	with	with	ADP
bmra-3417	130	20	high	high	ADJ
bmra-3417	130	21	rates	rate	NOUN
bmra-3417	130	22	of	of	ADP
bmra-3417	130	23	return	return	NOUN
bmra-3417	130	24	.	.	PUNCT
bmra-3417	131	1	p3	p3	PROPN
bmra-3417	131	2	explained	explain	VERB
bmra-3417	131	3	that	that	SCONJ
bmra-3417	131	4	the	the	DET
bmra-3417	131	5	firm	firm	NOUN
bmra-3417	131	6	discourages	discourage	VERB
bmra-3417	131	7	merchandise	merchandise	NOUN
bmra-3417	131	8	returns	return	NOUN
bmra-3417	131	9	by	by	ADP
bmra-3417	131	10	analyzing	analyze	VERB
bmra-3417	131	11	the	the	DET
bmra-3417	131	12	most	most	ADV
bmra-3417	131	13	returned	return	VERB
bmra-3417	131	14	items	item	NOUN
bmra-3417	131	15	and	and	CCONJ
bmra-3417	131	16	eliminating	eliminate	VERB
bmra-3417	131	17	products	product	NOUN
bmra-3417	131	18	with	with	ADP
bmra-3417	131	19	a	a	DET
bmra-3417	131	20	high	high	ADJ
bmra-3417	131	21	probability	probability	NOUN
bmra-3417	131	22	of	of	ADP
bmra-3417	131	23	return	return	NOUN
bmra-3417	131	24	.	.	PUNCT
bmra-3417	132	1	lin	lin	PROPN
bmra-3417	132	2	et	et	PROPN
bmra-3417	132	3	al	al	PROPN
bmra-3417	132	4	.	.	PROPN
bmra-3417	132	5	(	(	PUNCT
bmra-3417	132	6	2020	2020	NUM
bmra-3417	132	7	)	)	PUNCT
bmra-3417	132	8	revealed	reveal	VERB
bmra-3417	132	9	that	that	SCONJ
bmra-3417	132	10	a	a	DET
bmra-3417	132	11	product	product	NOUN
bmra-3417	132	12	return	return	NOUN
bmra-3417	132	13	policy	policy	NOUN
bmra-3417	132	14	provides	provide	VERB
bmra-3417	132	15	insight	insight	NOUN
bmra-3417	132	16	into	into	ADP
bmra-3417	132	17	customer	customer	NOUN
bmra-3417	132	18	return	return	NOUN
bmra-3417	132	19	behavior	behavior	NOUN
bmra-3417	132	20	and	and	CCONJ
bmra-3417	132	21	enhances	enhance	VERB
bmra-3417	132	22	merchandise	merchandise	NOUN
bmra-3417	132	23	return	return	NOUN
bmra-3417	132	24	management	management	NOUN
bmra-3417	132	25	.	.	PUNCT
bmra-3417	133	1	lin	lin	PROPN
bmra-3417	133	2	et	et	PROPN
bmra-3417	133	3	al	al	PROPN
bmra-3417	133	4	.	.	PROPN
bmra-3417	133	5	utilized	utilize	VERB
bmra-3417	133	6	a	a	DET
bmra-3417	133	7	structural	structural	ADJ
bmra-3417	133	8	equation	equation	NOUN
bmra-3417	133	9	modeling	model	VERB
bmra-3417	133	10	approach	approach	NOUN
bmra-3417	133	11	to	to	PART
bmra-3417	133	12	explore	explore	VERB
bmra-3417	133	13	practical	practical	ADJ
bmra-3417	133	14	implications	implication	NOUN
bmra-3417	133	15	,	,	PUNCT
bmra-3417	133	16	like	like	ADP
bmra-3417	133	17	only	only	ADV
bmra-3417	133	18	offering	offer	VERB
bmra-3417	133	19	excellent	excellent	ADJ
bmra-3417	133	20	products	product	NOUN
bmra-3417	133	21	to	to	PART
bmra-3417	133	22	decrease	decrease	VERB
bmra-3417	133	23	merchandise	merchandise	NOUN
bmra-3417	133	24	returns	return	NOUN
bmra-3417	133	25	.	.	PUNCT
bmra-3417	134	1	flexibility	flexibility	NOUN
bmra-3417	134	2	.	.	PUNCT
bmra-3417	135	1	p6	p6	PROPN
bmra-3417	135	2	answered	answer	VERB
bmra-3417	135	3	research	research	NOUN
bmra-3417	135	4	question	question	NOUN
bmra-3417	135	5	five	five	NUM
bmra-3417	135	6	,	,	PUNCT
bmra-3417	135	7	what	what	DET
bmra-3417	135	8	strategies	strategy	NOUN
bmra-3417	135	9	have	have	AUX
bmra-3417	135	10	you	you	PRON
bmra-3417	135	11	unsuccessfully	unsuccessfully	ADV
bmra-3417	135	12	used	use	VERB
bmra-3417	135	13	to	to	PART
bmra-3417	135	14	reduce	reduce	VERB
bmra-3417	135	15	customer	customer	NOUN
bmra-3417	135	16	merchandise	merchandise	NOUN
bmra-3417	135	17	returns	return	NOUN
bmra-3417	135	18	,	,	PUNCT
bmra-3417	135	19	by	by	ADP
bmra-3417	135	20	explaining	explain	VERB
bmra-3417	135	21	that	that	SCONJ
bmra-3417	135	22	the	the	DET
bmra-3417	135	23	most	most	ADV
bmra-3417	135	24	effective	effective	ADJ
bmra-3417	135	25	product	product	NOUN
bmra-3417	135	26	return	return	NOUN
bmra-3417	135	27	policy	policy	NOUN
bmra-3417	135	28	and	and	CCONJ
bmra-3417	135	29	procedure	procedure	NOUN
bmra-3417	135	30	must	must	AUX
bmra-3417	135	31	incorporate	incorporate	VERB
bmra-3417	135	32	the	the	DET
bmra-3417	135	33	flexibility	flexibility	NOUN
bmra-3417	135	34	necessary	necessary	ADJ
bmra-3417	135	35	to	to	PART
bmra-3417	135	36	address	address	VERB
bmra-3417	135	37	the	the	DET
bmra-3417	135	38	customer	customer	NOUN
bmra-3417	135	39	’s	’s	PART
bmra-3417	135	40	merchandise	merchandise	NOUN
bmra-3417	135	41	concern	concern	NOUN
bmra-3417	135	42	.	.	PUNCT
bmra-3417	136	1	p6	p6	PROPN
bmra-3417	136	2	described	describe	VERB
bmra-3417	136	3	the	the	DET
bmra-3417	136	4	importance	importance	NOUN
bmra-3417	136	5	of	of	ADP
bmra-3417	136	6	a	a	DET
bmra-3417	136	7	mutually	mutually	ADV
bmra-3417	136	8	beneficial	beneficial	ADJ
bmra-3417	136	9	outcome	outcome	NOUN
bmra-3417	136	10	for	for	ADP
bmra-3417	136	11	the	the	DET
bmra-3417	136	12	customer	customer	NOUN
bmra-3417	136	13	and	and	CCONJ
bmra-3417	136	14	the	the	DET
bmra-3417	136	15	company	company	NOUN
bmra-3417	136	16	and	and	CCONJ
bmra-3417	136	17	stated	state	VERB
bmra-3417	136	18	that	that	SCONJ
bmra-3417	136	19	the	the	DET
bmra-3417	136	20	firm	firm	NOUN
bmra-3417	136	21	must	must	AUX
bmra-3417	136	22	compromise	compromise	VERB
bmra-3417	136	23	to	to	PART
bmra-3417	136	24	ensure	ensure	VERB
bmra-3417	136	25	all	all	DET
bmra-3417	136	26	parties	party	NOUN
bmra-3417	136	27	are	be	AUX
bmra-3417	136	28	satisfied	satisfied	ADJ
bmra-3417	136	29	with	with	ADP
bmra-3417	136	30	the	the	DET
bmra-3417	136	31	resolution	resolution	NOUN
bmra-3417	136	32	.	.	PUNCT
bmra-3417	137	1	abbey	abbey	PROPN
bmra-3417	137	2	et	et	PROPN
bmra-3417	137	3	al	al	PROPN
bmra-3417	137	4	.	.	PROPN
bmra-3417	138	1	(	(	PUNCT
bmra-3417	138	2	2018	2018	NUM
bmra-3417	138	3	)	)	PUNCT
bmra-3417	138	4	revealed	reveal	VERB
bmra-3417	138	5	the	the	DET
bmra-3417	138	6	downfall	downfall	NOUN
bmra-3417	138	7	of	of	ADP
bmra-3417	138	8	firms	firm	NOUN
bmra-3417	138	9	that	that	PRON
bmra-3417	138	10	create	create	VERB
bmra-3417	138	11	a	a	DET
bmra-3417	138	12	universal	universal	ADJ
bmra-3417	138	13	approach	approach	NOUN
bmra-3417	138	14	to	to	ADP
bmra-3417	138	15	product	product	NOUN
bmra-3417	138	16	returns	return	NOUN
bmra-3417	138	17	that	that	PRON
bmra-3417	138	18	lacks	lack	VERB
bmra-3417	138	19	consideration	consideration	NOUN
bmra-3417	138	20	for	for	ADP
bmra-3417	138	21	customer	customer	NOUN
bmra-3417	138	22	behaviors	behavior	NOUN
bmra-3417	138	23	and	and	CCONJ
bmra-3417	138	24	loyalty	loyalty	NOUN
bmra-3417	138	25	.	.	PUNCT
bmra-3417	139	1	abbey	abbey	PROPN
bmra-3417	139	2	et	et	PROPN
bmra-3417	140	1	al	al	PROPN
bmra-3417	140	2	.	.	PROPN
bmra-3417	140	3	claimed	claim	VERB
bmra-3417	140	4	that	that	SCONJ
bmra-3417	140	5	the	the	DET
bmra-3417	140	6	most	most	ADV
bmra-3417	140	7	effective	effective	ADJ
bmra-3417	140	8	means	mean	NOUN
bmra-3417	140	9	of	of	ADP
bmra-3417	140	10	managing	manage	VERB
bmra-3417	140	11	customer	customer	NOUN
bmra-3417	140	12	merchandise	merchandise	NOUN
bmra-3417	140	13	returns	return	NOUN
bmra-3417	140	14	tightens	tighten	VERB
bmra-3417	140	15	restrictions	restriction	NOUN
bmra-3417	140	16	on	on	ADP
bmra-3417	140	17	the	the	DET
bmra-3417	140	18	likeliest	likeli	ADJ
bmra-3417	140	19	return	return	NOUN
bmra-3417	140	20	offenders	offender	NOUN
bmra-3417	140	21	,	,	PUNCT
bmra-3417	140	22	including	include	VERB
bmra-3417	140	23	customers	customer	NOUN
bmra-3417	140	24	who	who	PRON
bmra-3417	140	25	engage	engage	VERB
bmra-3417	140	26	in	in	ADP
bmra-3417	140	27	return	return	NOUN
bmra-3417	140	28	abuse	abuse	NOUN
bmra-3417	140	29	and	and	CCONJ
bmra-3417	140	30	fraud	fraud	NOUN
bmra-3417	140	31	.	.	PUNCT
bmra-3417	141	1	abbey	abbey	PROPN
bmra-3417	141	2	et	et	PROPN
bmra-3417	142	1	al	al	PROPN
bmra-3417	142	2	.	.	PROPN
bmra-3417	142	3	posited	posit	VERB
bmra-3417	142	4	that	that	SCONJ
bmra-3417	142	5	organizations	organization	NOUN
bmra-3417	142	6	should	should	AUX
bmra-3417	142	7	reward	reward	VERB
bmra-3417	142	8	customer	customer	NOUN
bmra-3417	142	9	loyalty	loyalty	NOUN
bmra-3417	142	10	and	and	CCONJ
bmra-3417	142	11	longevity	longevity	NOUN
bmra-3417	142	12	by	by	ADP
bmra-3417	142	13	loosening	loosen	VERB
bmra-3417	142	14	return	return	NOUN
bmra-3417	142	15	protocol	protocol	NOUN
bmra-3417	142	16	to	to	PART
bmra-3417	142	17	ensure	ensure	VERB
bmra-3417	142	18	a	a	DET
bmra-3417	142	19	happy	happy	ADJ
bmra-3417	142	20	customer	customer	NOUN
bmra-3417	142	21	and	and	CCONJ
bmra-3417	142	22	encourage	encourage	VERB
bmra-3417	142	23	repeat	repeat	NOUN
bmra-3417	142	24	patronage	patronage	NOUN
bmra-3417	142	25	.	.	PUNCT
bmra-3417	143	1	table	table	NOUN
bmra-3417	143	2	4	4	NUM
bmra-3417	143	3	provides	provide	VERB
bmra-3417	143	4	the	the	DET
bmra-3417	143	5	policy	policy	NOUN
bmra-3417	143	6	and	and	CCONJ
bmra-3417	143	7	procedure	procedure	NOUN
bmra-3417	143	8	analysis	analysis	NOUN
bmra-3417	143	9	.	.	PUNCT
bmra-3417	144	1	table	table	NOUN
bmra-3417	144	2	4	4	NUM
bmra-3417	144	3	policy	policy	NOUN
bmra-3417	144	4	and	and	CCONJ
bmra-3417	144	5	procedure	procedure	NOUN
bmra-3417	144	6	analysis	analysis	NOUN
bmra-3417	144	7	policy	policy	NOUN
bmra-3417	144	8	and	and	CCONJ
bmra-3417	144	9	procedure	procedure	NOUN
bmra-3417	144	10	analysis	analysis	NOUN
bmra-3417	144	11	participant	participant	ADJ
bmra-3417	144	12	interview	interview	NOUN
bmra-3417	144	13	question	question	NOUN
bmra-3417	144	14	total	total	ADJ
bmra-3417	144	15	count	count	NOUN
bmra-3417	144	16	of	of	ADP
bmra-3417	144	17	reference	reference	NOUN
bmra-3417	144	18	p1	p1	NOUN
bmra-3417	144	19	2	2	NUM
bmra-3417	144	20	2	2	NUM
bmra-3417	144	21	p2	p2	NOUN
bmra-3417	144	22	2	2	NUM
bmra-3417	144	23	1	1	NUM
bmra-3417	144	24	p3	p3	PROPN
bmra-3417	144	25	4,6	4,6	NUM
bmra-3417	144	26	5	5	NUM
bmra-3417	144	27	p4	p4	ADJ
bmra-3417	144	28	4	4	NUM
bmra-3417	144	29	3	3	NUM
bmra-3417	144	30	p5	p5	ADJ
bmra-3417	144	31	1,4	1,4	NUM
bmra-3417	144	32	3	3	NUM
bmra-3417	144	33	37	37	NUM
bmra-3417	144	34	business	business	NOUN
bmra-3417	144	35	management	management	NOUN
bmra-3417	144	36	research	research	PROPN
bmra-3417	144	37	&	&	CCONJ
bmra-3417	144	38	applications	application	NOUN
bmra-3417	144	39	:	:	PUNCT
bmra-3417	144	40	a	a	DET
bmra-3417	144	41	cross	cross	ADJ
bmra-3417	144	42	-	-	ADJ
bmra-3417	144	43	disciplinary	disciplinary	ADJ
bmra-3417	144	44	journal	journal	NOUN
bmra-3417	144	45	p6	p6	VERB
bmra-3417	144	46	5	5	NUM
bmra-3417	144	47	2	2	NUM
bmra-3417	144	48	total	total	NOUN
bmra-3417	144	49	16	16	NUM
bmra-3417	144	50	theme	theme	NOUN
bmra-3417	144	51	3	3	NUM
bmra-3417	144	52	:	:	PUNCT
bmra-3417	144	53	product	product	NOUN
bmra-3417	144	54	accuracy	accuracy	NOUN
bmra-3417	144	55	and	and	CCONJ
bmra-3417	144	56	clarity	clarity	NOUN
bmra-3417	144	57	in	in	ADP
bmra-3417	144	58	the	the	DET
bmra-3417	144	59	interviews	interview	NOUN
bmra-3417	144	60	with	with	ADP
bmra-3417	144	61	five	five	NUM
bmra-3417	144	62	participants	participant	NOUN
bmra-3417	145	1	,	,	PUNCT
bmra-3417	145	2	the	the	DET
bmra-3417	145	3	author	author	NOUN
bmra-3417	145	4	discovered	discover	VERB
bmra-3417	145	5	the	the	DET
bmra-3417	145	6	emergent	emergent	ADJ
bmra-3417	145	7	theme	theme	NOUN
bmra-3417	145	8	of	of	ADP
bmra-3417	145	9	the	the	DET
bmra-3417	145	10	importance	importance	NOUN
bmra-3417	145	11	of	of	ADP
bmra-3417	145	12	product	product	NOUN
bmra-3417	145	13	accuracy	accuracy	NOUN
bmra-3417	145	14	and	and	CCONJ
bmra-3417	145	15	clarity	clarity	NOUN
bmra-3417	145	16	as	as	ADP
bmra-3417	145	17	a	a	DET
bmra-3417	145	18	strategy	strategy	NOUN
bmra-3417	145	19	to	to	PART
bmra-3417	145	20	reduce	reduce	VERB
bmra-3417	145	21	product	product	NOUN
bmra-3417	145	22	returns	return	NOUN
bmra-3417	145	23	.	.	PUNCT
bmra-3417	146	1	product	product	NOUN
bmra-3417	146	2	accuracy	accuracy	NOUN
bmra-3417	146	3	and	and	CCONJ
bmra-3417	146	4	clarity	clarity	NOUN
bmra-3417	146	5	ranked	rank	VERB
bmra-3417	146	6	the	the	DET
bmra-3417	146	7	third	third	ADJ
bmra-3417	146	8	most	most	ADV
bmra-3417	146	9	frequent	frequent	ADJ
bmra-3417	146	10	participant	participant	ADJ
bmra-3417	146	11	response	response	NOUN
bmra-3417	146	12	for	for	ADP
bmra-3417	146	13	reducing	reduce	VERB
bmra-3417	146	14	customer	customer	NOUN
bmra-3417	146	15	merchandise	merchandise	NOUN
bmra-3417	146	16	returns	return	NOUN
bmra-3417	146	17	with	with	ADP
bmra-3417	146	18	an	an	DET
bmra-3417	146	19	18.60	18.60	NUM
bmra-3417	146	20	%	%	NOUN
bmra-3417	146	21	total	total	ADJ
bmra-3417	146	22	response	response	NOUN
bmra-3417	146	23	rate	rate	NOUN
bmra-3417	146	24	.	.	PUNCT
bmra-3417	147	1	gajewska	gajewska	INTJ
bmra-3417	147	2	et	et	PROPN
bmra-3417	147	3	al	al	PROPN
bmra-3417	147	4	.	.	PROPN
bmra-3417	147	5	(	(	PUNCT
bmra-3417	147	6	2020	2020	NUM
bmra-3417	147	7	)	)	PUNCT
bmra-3417	147	8	described	describe	VERB
bmra-3417	147	9	product	product	NOUN
bmra-3417	147	10	inaccuracy	inaccuracy	NOUN
bmra-3417	147	11	as	as	ADP
bmra-3417	147	12	one	one	NUM
bmra-3417	147	13	of	of	ADP
bmra-3417	147	14	the	the	DET
bmra-3417	147	15	top	top	ADJ
bmra-3417	147	16	three	three	NUM
bmra-3417	147	17	causes	cause	NOUN
bmra-3417	147	18	of	of	ADP
bmra-3417	147	19	customer	customer	NOUN
bmra-3417	147	20	dissatisfaction	dissatisfaction	NOUN
bmra-3417	147	21	.	.	PUNCT
bmra-3417	148	1	le	le	X
bmra-3417	148	2	(	(	PUNCT
bmra-3417	148	3	2021	2021	NUM
bmra-3417	148	4	)	)	PUNCT
bmra-3417	148	5	identified	identify	VERB
bmra-3417	148	6	accurate	accurate	ADJ
bmra-3417	148	7	merchandise	merchandise	NOUN
bmra-3417	148	8	information	information	NOUN
bmra-3417	148	9	as	as	ADP
bmra-3417	148	10	a	a	DET
bmra-3417	148	11	strong	strong	ADJ
bmra-3417	148	12	influence	influence	NOUN
bmra-3417	148	13	on	on	ADP
bmra-3417	148	14	purchase	purchase	NOUN
bmra-3417	148	15	intention	intention	NOUN
bmra-3417	148	16	by	by	ADP
bmra-3417	148	17	helping	help	VERB
bmra-3417	148	18	customers	customer	NOUN
bmra-3417	148	19	select	select	VERB
bmra-3417	148	20	the	the	DET
bmra-3417	148	21	correct	correct	ADJ
bmra-3417	148	22	products	product	NOUN
bmra-3417	148	23	.	.	PUNCT
bmra-3417	149	1	wang	wang	PROPN
bmra-3417	149	2	(	(	PUNCT
bmra-3417	149	3	2020	2020	NUM
bmra-3417	149	4	)	)	PUNCT
bmra-3417	149	5	revealed	reveal	VERB
bmra-3417	149	6	that	that	SCONJ
bmra-3417	149	7	accurate	accurate	ADJ
bmra-3417	149	8	product	product	NOUN
bmra-3417	149	9	information	information	NOUN
bmra-3417	149	10	allows	allow	VERB
bmra-3417	149	11	a	a	DET
bmra-3417	149	12	firm	firm	NOUN
bmra-3417	149	13	to	to	PART
bmra-3417	149	14	provide	provide	VERB
bmra-3417	149	15	a	a	DET
bmra-3417	149	16	suitable	suitable	ADJ
bmra-3417	149	17	recommendation	recommendation	NOUN
bmra-3417	149	18	guide	guide	NOUN
bmra-3417	149	19	and	and	CCONJ
bmra-3417	149	20	reduce	reduce	VERB
bmra-3417	149	21	unsatisfied	unsatisfied	ADJ
bmra-3417	149	22	customers	customer	NOUN
bmra-3417	149	23	.	.	PUNCT
bmra-3417	150	1	reduce	reduce	VERB
bmra-3417	150	2	wrong	wrong	ADJ
bmra-3417	150	3	product	product	NOUN
bmra-3417	150	4	purchases	purchase	NOUN
bmra-3417	150	5	.	.	PUNCT
bmra-3417	151	1	p3	p3	PROPN
bmra-3417	151	2	explained	explain	VERB
bmra-3417	151	3	the	the	DET
bmra-3417	151	4	importance	importance	NOUN
bmra-3417	151	5	of	of	ADP
bmra-3417	151	6	providing	provide	VERB
bmra-3417	151	7	accurate	accurate	ADJ
bmra-3417	151	8	product	product	NOUN
bmra-3417	151	9	information	information	NOUN
bmra-3417	151	10	on	on	ADP
bmra-3417	151	11	the	the	DET
bmra-3417	151	12	website	website	NOUN
bmra-3417	151	13	to	to	PART
bmra-3417	151	14	ensure	ensure	VERB
bmra-3417	151	15	the	the	DET
bmra-3417	151	16	customer	customer	NOUN
bmra-3417	151	17	purchases	purchase	VERB
bmra-3417	151	18	the	the	DET
bmra-3417	151	19	correct	correct	ADJ
bmra-3417	151	20	product	product	NOUN
bmra-3417	151	21	and	and	CCONJ
bmra-3417	151	22	reduces	reduce	VERB
bmra-3417	151	23	product	product	NOUN
bmra-3417	151	24	returns	return	NOUN
bmra-3417	151	25	.	.	PUNCT
bmra-3417	152	1	p3	p3	PROPN
bmra-3417	152	2	stated	state	VERB
bmra-3417	152	3	that	that	SCONJ
bmra-3417	152	4	an	an	DET
bmra-3417	152	5	organization	organization	NOUN
bmra-3417	152	6	’s	’s	PART
bmra-3417	152	7	website	website	NOUN
bmra-3417	152	8	should	should	AUX
bmra-3417	152	9	provide	provide	VERB
bmra-3417	152	10	the	the	DET
bmra-3417	152	11	customer	customer	NOUN
bmra-3417	152	12	with	with	ADP
bmra-3417	152	13	accurate	accurate	ADJ
bmra-3417	152	14	product	product	NOUN
bmra-3417	152	15	descriptions	description	NOUN
bmra-3417	152	16	,	,	PUNCT
bmra-3417	152	17	pricing	pricing	NOUN
bmra-3417	152	18	,	,	PUNCT
bmra-3417	152	19	and	and	CCONJ
bmra-3417	152	20	disclaimers	disclaimer	NOUN
bmra-3417	152	21	.	.	PUNCT
bmra-3417	153	1	dang	dang	INTJ
bmra-3417	153	2	and	and	CCONJ
bmra-3417	153	3	pham	pham	PROPN
bmra-3417	153	4	(	(	PUNCT
bmra-3417	153	5	2018	2018	NUM
bmra-3417	153	6	)	)	PUNCT
bmra-3417	153	7	discovered	discover	VERB
bmra-3417	153	8	that	that	SCONJ
bmra-3417	153	9	a	a	DET
bmra-3417	153	10	customer	customer	NOUN
bmra-3417	153	11	’s	’s	PART
bmra-3417	153	12	perceptions	perception	NOUN
bmra-3417	153	13	of	of	ADP
bmra-3417	153	14	an	an	DET
bmra-3417	153	15	e	e	NOUN
bmra-3417	153	16	-	-	NOUN
bmra-3417	153	17	commerce	commerce	NOUN
bmra-3417	153	18	company	company	NOUN
bmra-3417	153	19	depend	depend	VERB
bmra-3417	153	20	on	on	ADP
bmra-3417	153	21	website	website	NOUN
bmra-3417	153	22	accuracy	accuracy	NOUN
bmra-3417	153	23	and	and	CCONJ
bmra-3417	153	24	reliable	reliable	ADJ
bmra-3417	153	25	product	product	NOUN
bmra-3417	153	26	information	information	NOUN
bmra-3417	153	27	.	.	PUNCT
bmra-3417	154	1	dang	dang	INTJ
bmra-3417	154	2	and	and	CCONJ
bmra-3417	154	3	pham	pham	PROPN
bmra-3417	154	4	demonstrated	demonstrate	VERB
bmra-3417	154	5	that	that	SCONJ
bmra-3417	154	6	product	product	NOUN
bmra-3417	154	7	clarity	clarity	NOUN
bmra-3417	154	8	on	on	ADP
bmra-3417	154	9	the	the	DET
bmra-3417	154	10	website	website	NOUN
bmra-3417	154	11	influences	influence	VERB
bmra-3417	154	12	purchase	purchase	NOUN
bmra-3417	154	13	intention	intention	NOUN
bmra-3417	154	14	by	by	ADP
bmra-3417	154	15	simplifying	simplify	VERB
bmra-3417	154	16	the	the	DET
bmra-3417	154	17	buying	buying	NOUN
bmra-3417	154	18	process	process	NOUN
bmra-3417	154	19	and	and	CCONJ
bmra-3417	154	20	improving	improve	VERB
bmra-3417	154	21	customer	customer	NOUN
bmra-3417	154	22	attitudes	attitude	NOUN
bmra-3417	154	23	.	.	PUNCT
bmra-3417	155	1	additionally	additionally	ADV
bmra-3417	155	2	,	,	PUNCT
bmra-3417	155	3	dang	dang	INTJ
bmra-3417	155	4	and	and	CCONJ
bmra-3417	155	5	pham	pham	PROPN
bmra-3417	155	6	found	find	VERB
bmra-3417	155	7	that	that	SCONJ
bmra-3417	155	8	accurate	accurate	ADJ
bmra-3417	155	9	product	product	NOUN
bmra-3417	155	10	information	information	NOUN
bmra-3417	155	11	reduces	reduce	VERB
bmra-3417	155	12	the	the	DET
bmra-3417	155	13	customer	customer	NOUN
bmra-3417	155	14	perceived	perceive	VERB
bmra-3417	155	15	risk	risk	NOUN
bmra-3417	155	16	of	of	ADP
bmra-3417	155	17	purchasing	purchase	VERB
bmra-3417	155	18	the	the	DET
bmra-3417	155	19	wrong	wrong	ADJ
bmra-3417	155	20	product	product	NOUN
bmra-3417	155	21	and	and	CCONJ
bmra-3417	155	22	significantly	significantly	ADV
bmra-3417	155	23	decreases	decrease	VERB
bmra-3417	155	24	the	the	DET
bmra-3417	155	25	likelihood	likelihood	NOUN
bmra-3417	155	26	of	of	ADP
bmra-3417	155	27	a	a	DET
bmra-3417	155	28	subsequent	subsequent	ADJ
bmra-3417	155	29	product	product	NOUN
bmra-3417	155	30	return	return	NOUN
bmra-3417	155	31	.	.	PUNCT
bmra-3417	156	1	p6	p6	PROPN
bmra-3417	156	2	answered	answer	VERB
bmra-3417	156	3	question	question	NOUN
bmra-3417	156	4	three	three	NUM
bmra-3417	156	5	,	,	PUNCT
bmra-3417	156	6	as	as	ADP
bmra-3417	156	7	an	an	DET
bmra-3417	156	8	online	online	ADJ
bmra-3417	156	9	retail	retail	ADJ
bmra-3417	156	10	furniture	furniture	NOUN
bmra-3417	156	11	company	company	NOUN
bmra-3417	156	12	employee	employee	NOUN
bmra-3417	156	13	,	,	PUNCT
bmra-3417	156	14	have	have	AUX
bmra-3417	156	15	you	you	PRON
bmra-3417	156	16	ever	ever	ADV
bmra-3417	156	17	observed	observe	VERB
bmra-3417	156	18	any	any	DET
bmra-3417	156	19	particular	particular	ADJ
bmra-3417	156	20	actions	action	NOUN
bmra-3417	156	21	taken	take	VERB
bmra-3417	156	22	by	by	ADP
bmra-3417	156	23	your	your	PRON
bmra-3417	156	24	co	co	NOUN
bmra-3417	156	25	-	-	NOUN
bmra-3417	156	26	workers	worker	NOUN
bmra-3417	156	27	to	to	PART
bmra-3417	156	28	reduce	reduce	VERB
bmra-3417	156	29	customer	customer	NOUN
bmra-3417	156	30	merchandise	merchandise	NOUN
bmra-3417	156	31	returns	return	NOUN
bmra-3417	156	32	by	by	ADP
bmra-3417	156	33	describing	describe	VERB
bmra-3417	156	34	the	the	DET
bmra-3417	156	35	actions	action	NOUN
bmra-3417	156	36	taken	take	VERB
bmra-3417	156	37	by	by	ADP
bmra-3417	156	38	the	the	DET
bmra-3417	156	39	sales	sale	NOUN
bmra-3417	156	40	staff	staff	NOUN
bmra-3417	156	41	to	to	PART
bmra-3417	156	42	provide	provide	VERB
bmra-3417	156	43	clear	clear	ADJ
bmra-3417	156	44	merchandise	merchandise	NOUN
bmra-3417	156	45	information	information	NOUN
bmra-3417	156	46	and	and	CCONJ
bmra-3417	156	47	offer	offer	VERB
bmra-3417	156	48	realistic	realistic	ADJ
bmra-3417	156	49	product	product	NOUN
bmra-3417	156	50	expectations	expectation	NOUN
bmra-3417	156	51	.	.	PUNCT
bmra-3417	157	1	p6	p6	PROPN
bmra-3417	157	2	explained	explain	VERB
bmra-3417	157	3	that	that	SCONJ
bmra-3417	157	4	clarity	clarity	NOUN
bmra-3417	157	5	in	in	ADP
bmra-3417	157	6	product	product	NOUN
bmra-3417	157	7	expectations	expectation	NOUN
bmra-3417	157	8	helps	help	VERB
bmra-3417	157	9	to	to	PART
bmra-3417	157	10	minimize	minimize	VERB
bmra-3417	157	11	the	the	DET
bmra-3417	157	12	customer	customer	NOUN
bmra-3417	157	13	’s	’s	PART
bmra-3417	157	14	probability	probability	NOUN
bmra-3417	157	15	of	of	ADP
bmra-3417	157	16	receiving	receive	VERB
bmra-3417	157	17	an	an	DET
bmra-3417	157	18	incorrect	incorrect	ADJ
bmra-3417	157	19	item	item	NOUN
bmra-3417	157	20	.	.	PUNCT
bmra-3417	158	1	stein	stein	PROPN
bmra-3417	158	2	and	and	CCONJ
bmra-3417	158	3	ramaseshan	ramaseshan	PROPN
bmra-3417	158	4	(	(	PUNCT
bmra-3417	158	5	2020	2020	NUM
bmra-3417	158	6	)	)	PUNCT
bmra-3417	158	7	described	describe	VERB
bmra-3417	158	8	product	product	NOUN
bmra-3417	158	9	-	-	PUNCT
bmra-3417	158	10	specific	specific	ADJ
bmra-3417	158	11	information	information	NOUN
bmra-3417	158	12	’s	’s	PART
bmra-3417	158	13	role	role	NOUN
bmra-3417	158	14	in	in	ADP
bmra-3417	158	15	clearly	clearly	ADV
bmra-3417	158	16	influencing	influence	VERB
bmra-3417	158	17	customer	customer	NOUN
bmra-3417	158	18	expectations	expectation	NOUN
bmra-3417	158	19	.	.	PUNCT
bmra-3417	159	1	stein	stein	PROPN
bmra-3417	159	2	and	and	CCONJ
bmra-3417	159	3	ramaseshan	ramaseshan	PROPN
bmra-3417	159	4	identified	identify	VERB
bmra-3417	159	5	utilitarian	utilitarian	ADJ
bmra-3417	159	6	-	-	PUNCT
bmra-3417	159	7	oriented	orient	VERB
bmra-3417	159	8	or	or	CCONJ
bmra-3417	159	9	efficiency	efficiency	NOUN
bmra-3417	159	10	-	-	PUNCT
bmra-3417	159	11	based	base	VERB
bmra-3417	159	12	customers	customer	NOUN
bmra-3417	159	13	as	as	ADP
bmra-3417	159	14	the	the	DET
bmra-3417	159	15	most	most	ADV
bmra-3417	159	16	likely	likely	ADJ
bmra-3417	159	17	to	to	PART
bmra-3417	159	18	utilize	utilize	VERB
bmra-3417	159	19	clear	clear	ADJ
bmra-3417	159	20	product	product	NOUN
bmra-3417	159	21	information	information	NOUN
bmra-3417	159	22	to	to	PART
bmra-3417	159	23	decrease	decrease	VERB
bmra-3417	159	24	the	the	DET
bmra-3417	159	25	likelihood	likelihood	NOUN
bmra-3417	159	26	of	of	ADP
bmra-3417	159	27	merchandise	merchandise	NOUN
bmra-3417	159	28	returns	return	NOUN
bmra-3417	159	29	.	.	PUNCT
bmra-3417	160	1	influence	influence	NOUN
bmra-3417	160	2	shopper	shopper	NOUN
bmra-3417	160	3	behavior	behavior	NOUN
bmra-3417	160	4	.	.	PUNCT
bmra-3417	161	1	p1	p1	PROPN
bmra-3417	161	2	answered	answer	VERB
bmra-3417	161	3	interview	interview	NOUN
bmra-3417	161	4	question	question	NOUN
bmra-3417	161	5	three	three	NUM
bmra-3417	161	6	,	,	PUNCT
bmra-3417	161	7	as	as	ADP
bmra-3417	161	8	an	an	DET
bmra-3417	161	9	online	online	ADJ
bmra-3417	161	10	retail	retail	ADJ
bmra-3417	161	11	furniture	furniture	NOUN
bmra-3417	161	12	company	company	NOUN
bmra-3417	161	13	employee	employee	NOUN
bmra-3417	161	14	,	,	PUNCT
bmra-3417	161	15	have	have	AUX
bmra-3417	161	16	you	you	PRON
bmra-3417	161	17	ever	ever	ADV
bmra-3417	161	18	observed	observe	VERB
bmra-3417	161	19	any	any	DET
bmra-3417	161	20	particular	particular	ADJ
bmra-3417	161	21	actions	action	NOUN
bmra-3417	161	22	taken	take	VERB
bmra-3417	161	23	by	by	ADP
bmra-3417	161	24	your	your	PRON
bmra-3417	161	25	co	co	NOUN
bmra-3417	161	26	-	-	NOUN
bmra-3417	161	27	workers	worker	NOUN
bmra-3417	161	28	to	to	PART
bmra-3417	161	29	reduce	reduce	VERB
bmra-3417	161	30	customer	customer	NOUN
bmra-3417	161	31	merchandise	merchandise	NOUN
bmra-3417	161	32	returns	return	NOUN
bmra-3417	161	33	by	by	ADP
bmra-3417	161	34	addressing	address	VERB
bmra-3417	161	35	product	product	NOUN
bmra-3417	161	36	options	option	NOUN
bmra-3417	161	37	.	.	PUNCT
bmra-3417	162	1	p1	p1	NOUN
bmra-3417	162	2	stated	state	VERB
bmra-3417	162	3	,	,	PUNCT
bmra-3417	162	4	“	"	PUNCT
bmra-3417	162	5	making	make	VERB
bmra-3417	162	6	sure	sure	ADJ
bmra-3417	162	7	our	our	PRON
bmra-3417	162	8	website	website	NOUN
bmra-3417	162	9	has	have	VERB
bmra-3417	162	10	a	a	DET
bmra-3417	162	11	lot	lot	NOUN
bmra-3417	162	12	of	of	ADP
bmra-3417	162	13	customization	customization	NOUN
bmra-3417	162	14	options	option	NOUN
bmra-3417	162	15	so	so	SCONJ
bmra-3417	162	16	they	they	PRON
bmra-3417	162	17	’re	’re	AUX
bmra-3417	162	18	getting	get	VERB
bmra-3417	162	19	exactly	exactly	ADV
bmra-3417	162	20	what	what	PRON
bmra-3417	162	21	they	they	PRON
bmra-3417	162	22	need	need	VERB
bmra-3417	162	23	for	for	ADP
bmra-3417	162	24	the	the	DET
bmra-3417	162	25	space	space	NOUN
bmra-3417	162	26	they	they	PRON
bmra-3417	162	27	have	have	VERB
bmra-3417	162	28	and	and	CCONJ
bmra-3417	162	29	they	they	PRON
bmra-3417	162	30	’re	’re	AUX
bmra-3417	162	31	not	not	PART
bmra-3417	162	32	ordering	order	VERB
bmra-3417	162	33	something	something	PRON
bmra-3417	162	34	that	that	PRON
bmra-3417	162	35	they	they	PRON
bmra-3417	162	36	do	do	VERB
bmra-3417	162	37	n’t	not	PART
bmra-3417	162	38	.	.	PUNCT
bmra-3417	162	39	”	"	PUNCT
bmra-3417	163	1	p1	p1	PROPN
bmra-3417	163	2	explored	explore	VERB
bmra-3417	163	3	the	the	DET
bmra-3417	163	4	importance	importance	NOUN
bmra-3417	163	5	of	of	ADP
bmra-3417	163	6	an	an	DET
bmra-3417	163	7	online	online	ADJ
bmra-3417	163	8	retailer	retailer	NOUN
bmra-3417	163	9	to	to	PART
bmra-3417	163	10	provide	provide	VERB
bmra-3417	163	11	all	all	DET
bmra-3417	163	12	product	product	NOUN
bmra-3417	163	13	options	option	NOUN
bmra-3417	163	14	to	to	PART
bmra-3417	163	15	ensure	ensure	VERB
bmra-3417	163	16	the	the	DET
bmra-3417	163	17	buyer	buyer	NOUN
bmra-3417	163	18	selects	select	VERB
bmra-3417	163	19	the	the	DET
bmra-3417	163	20	correct	correct	ADJ
bmra-3417	163	21	item	item	NOUN
bmra-3417	163	22	.	.	PUNCT
bmra-3417	164	1	p1	p1	PROPN
bmra-3417	164	2	stated	state	VERB
bmra-3417	164	3	that	that	SCONJ
bmra-3417	164	4	the	the	DET
bmra-3417	164	5	availability	availability	NOUN
bmra-3417	164	6	of	of	ADP
bmra-3417	164	7	options	option	NOUN
bmra-3417	164	8	improves	improve	VERB
bmra-3417	164	9	customer	customer	NOUN
bmra-3417	164	10	satisfaction	satisfaction	NOUN
bmra-3417	164	11	and	and	CCONJ
bmra-3417	164	12	reduces	reduce	VERB
bmra-3417	164	13	merchandise	merchandise	NOUN
bmra-3417	164	14	returns	return	NOUN
bmra-3417	164	15	.	.	PUNCT
bmra-3417	165	1	todorovic	todorovic	PROPN
bmra-3417	165	2	et	et	PROPN
bmra-3417	165	3	al	al	PROPN
bmra-3417	165	4	.	.	PROPN
bmra-3417	166	1	(	(	PUNCT
bmra-3417	166	2	2018	2018	NUM
bmra-3417	166	3	)	)	PUNCT
bmra-3417	166	4	stated	state	VERB
bmra-3417	166	5	that	that	SCONJ
bmra-3417	166	6	well	well	ADV
bmra-3417	166	7	-	-	PUNCT
bmra-3417	166	8	represented	represent	VERB
bmra-3417	166	9	merchandise	merchandise	NOUN
bmra-3417	166	10	options	option	NOUN
bmra-3417	166	11	enhance	enhance	VERB
bmra-3417	166	12	the	the	DET
bmra-3417	166	13	value	value	NOUN
bmra-3417	166	14	of	of	ADP
bmra-3417	166	15	a	a	DET
bmra-3417	166	16	website	website	NOUN
bmra-3417	166	17	’s	’s	PART
bmra-3417	166	18	content	content	NOUN
bmra-3417	166	19	.	.	PUNCT
bmra-3417	167	1	todorovic	todorovic	PROPN
bmra-3417	167	2	et	et	PROPN
bmra-3417	167	3	al	al	PROPN
bmra-3417	167	4	.	.	PROPN
bmra-3417	168	1	38	38	NUM
bmra-3417	168	2	june	june	PROPN
bmra-3417	168	3	2022	2022	NUM
bmra-3417	168	4	|	|	ADV
bmra-3417	168	5	volume	volume	NOUN
bmra-3417	168	6	1	1	NUM
bmra-3417	168	7	,	,	PUNCT
bmra-3417	168	8	number	number	NOUN
bmra-3417	168	9	2	2	NUM
bmra-3417	168	10	claimed	claim	VERB
bmra-3417	168	11	that	that	SCONJ
bmra-3417	168	12	more	more	ADJ
bmra-3417	168	13	options	option	NOUN
bmra-3417	168	14	provide	provide	VERB
bmra-3417	168	15	the	the	DET
bmra-3417	168	16	customer	customer	NOUN
bmra-3417	168	17	with	with	ADP
bmra-3417	168	18	increased	increase	VERB
bmra-3417	168	19	product	product	NOUN
bmra-3417	168	20	possibilities	possibility	NOUN
bmra-3417	168	21	,	,	PUNCT
bmra-3417	168	22	which	which	PRON
bmra-3417	168	23	increases	increase	VERB
bmra-3417	168	24	the	the	DET
bmra-3417	168	25	customer	customer	NOUN
bmra-3417	168	26	’s	’s	PART
bmra-3417	168	27	satisfaction	satisfaction	NOUN
bmra-3417	168	28	with	with	ADP
bmra-3417	168	29	the	the	DET
bmra-3417	168	30	company	company	NOUN
bmra-3417	168	31	and	and	CCONJ
bmra-3417	168	32	the	the	DET
bmra-3417	168	33	product	product	NOUN
bmra-3417	168	34	.	.	PUNCT
bmra-3417	169	1	p5	p5	PROPN
bmra-3417	169	2	revealed	reveal	VERB
bmra-3417	169	3	that	that	SCONJ
bmra-3417	169	4	the	the	DET
bmra-3417	169	5	company	company	NOUN
bmra-3417	169	6	and	and	CCONJ
bmra-3417	169	7	the	the	DET
bmra-3417	169	8	customer	customer	NOUN
bmra-3417	169	9	must	must	AUX
bmra-3417	169	10	have	have	VERB
bmra-3417	169	11	product	product	NOUN
bmra-3417	169	12	clarity	clarity	NOUN
bmra-3417	169	13	to	to	PART
bmra-3417	169	14	reduce	reduce	VERB
bmra-3417	169	15	merchandise	merchandise	NOUN
bmra-3417	169	16	returns	return	NOUN
bmra-3417	169	17	.	.	PUNCT
bmra-3417	170	1	p5	p5	PROPN
bmra-3417	170	2	explained	explain	VERB
bmra-3417	170	3	that	that	SCONJ
bmra-3417	170	4	a	a	DET
bmra-3417	170	5	company	company	NOUN
bmra-3417	170	6	that	that	PRON
bmra-3417	170	7	does	do	AUX
bmra-3417	170	8	not	not	PART
bmra-3417	170	9	understand	understand	VERB
bmra-3417	170	10	the	the	DET
bmra-3417	170	11	product	product	NOUN
bmra-3417	170	12	could	could	AUX
bmra-3417	170	13	not	not	PART
bmra-3417	170	14	effectively	effectively	ADV
bmra-3417	170	15	describe	describe	VERB
bmra-3417	170	16	the	the	DET
bmra-3417	170	17	merchandise	merchandise	NOUN
bmra-3417	170	18	to	to	ADP
bmra-3417	170	19	the	the	DET
bmra-3417	170	20	customer	customer	NOUN
bmra-3417	170	21	.	.	PUNCT
bmra-3417	171	1	mumuni	mumuni	PROPN
bmra-3417	171	2	et	et	PROPN
bmra-3417	171	3	al	al	PROPN
bmra-3417	171	4	.	.	PROPN
bmra-3417	172	1	(	(	PUNCT
bmra-3417	172	2	2019	2019	NUM
bmra-3417	172	3	)	)	PUNCT
bmra-3417	172	4	described	describe	VERB
bmra-3417	172	5	credibility	credibility	NOUN
bmra-3417	172	6	as	as	ADP
bmra-3417	172	7	the	the	DET
bmra-3417	172	8	extent	extent	NOUN
bmra-3417	172	9	to	to	PART
bmra-3417	172	10	which	which	PRON
bmra-3417	172	11	a	a	DET
bmra-3417	172	12	customer	customer	NOUN
bmra-3417	172	13	believes	believe	VERB
bmra-3417	172	14	an	an	DET
bmra-3417	172	15	organization	organization	NOUN
bmra-3417	172	16	and	and	CCONJ
bmra-3417	172	17	revealed	reveal	VERB
bmra-3417	172	18	that	that	SCONJ
bmra-3417	172	19	accurate	accurate	ADJ
bmra-3417	172	20	product	product	NOUN
bmra-3417	172	21	information	information	NOUN
bmra-3417	172	22	increases	increase	VERB
bmra-3417	172	23	the	the	DET
bmra-3417	172	24	firm	firm	NOUN
bmra-3417	172	25	’s	’s	PART
bmra-3417	172	26	credibility	credibility	NOUN
bmra-3417	172	27	.	.	PUNCT
bmra-3417	173	1	mumuni	mumuni	PROPN
bmra-3417	173	2	et	et	PROPN
bmra-3417	173	3	al	al	PROPN
bmra-3417	173	4	.	.	PROPN
bmra-3417	173	5	explained	explain	VERB
bmra-3417	173	6	that	that	SCONJ
bmra-3417	173	7	credibility	credibility	NOUN
bmra-3417	173	8	plays	play	VERB
bmra-3417	173	9	a	a	DET
bmra-3417	173	10	significant	significant	ADJ
bmra-3417	173	11	role	role	NOUN
bmra-3417	173	12	in	in	ADP
bmra-3417	173	13	influencing	influence	VERB
bmra-3417	173	14	consumer	consumer	NOUN
bmra-3417	173	15	shopping	shopping	NOUN
bmra-3417	173	16	behaviors	behavior	NOUN
bmra-3417	173	17	,	,	PUNCT
bmra-3417	173	18	attitudes	attitude	NOUN
bmra-3417	173	19	,	,	PUNCT
bmra-3417	173	20	and	and	CCONJ
bmra-3417	173	21	customer	customer	NOUN
bmra-3417	173	22	satisfaction	satisfaction	NOUN
bmra-3417	173	23	.	.	PUNCT
bmra-3417	174	1	table	table	NOUN
bmra-3417	174	2	5	5	NUM
bmra-3417	174	3	provides	provide	VERB
bmra-3417	174	4	the	the	DET
bmra-3417	174	5	product	product	NOUN
bmra-3417	174	6	accuracy	accuracy	NOUN
bmra-3417	174	7	and	and	CCONJ
bmra-3417	174	8	clarity	clarity	NOUN
bmra-3417	174	9	analysis	analysis	NOUN
bmra-3417	174	10	.	.	PUNCT
bmra-3417	175	1	table	table	NOUN
bmra-3417	175	2	5	5	NUM
bmra-3417	175	3	product	product	NOUN
bmra-3417	175	4	accuracy	accuracy	NOUN
bmra-3417	175	5	and	and	CCONJ
bmra-3417	175	6	clarity	clarity	NOUN
bmra-3417	175	7	analysis	analysis	NOUN
bmra-3417	175	8	product	product	NOUN
bmra-3417	175	9	accuracy	accuracy	NOUN
bmra-3417	175	10	and	and	CCONJ
bmra-3417	175	11	clarity	clarity	NOUN
bmra-3417	175	12	analysis	analysis	NOUN
bmra-3417	175	13	participant	participant	ADJ
bmra-3417	175	14	interview	interview	NOUN
bmra-3417	175	15	question	question	NOUN
bmra-3417	175	16	total	total	ADJ
bmra-3417	175	17	count	count	NOUN
bmra-3417	175	18	of	of	ADP
bmra-3417	175	19	reference	reference	NOUN
bmra-3417	175	20	p1	p1	NOUN
bmra-3417	175	21	3	3	NUM
bmra-3417	175	22	1	1	NUM
bmra-3417	175	23	p2	p2	PROPN
bmra-3417	175	24	0	0	NUM
bmra-3417	175	25	p3	p3	NOUN
bmra-3417	175	26	1,3	1,3	NUM
bmra-3417	175	27	4	4	NUM
bmra-3417	175	28	p4	p4	ADJ
bmra-3417	175	29	3	3	NUM
bmra-3417	175	30	1	1	NUM
bmra-3417	175	31	p5	p5	ADJ
bmra-3417	175	32	7	7	NUM
bmra-3417	175	33	1	1	NUM
bmra-3417	175	34	p6	p6	NOUN
bmra-3417	175	35	3	3	NUM
bmra-3417	175	36	1	1	NUM
bmra-3417	175	37	total	total	NOUN
bmra-3417	175	38	8	8	NUM
bmra-3417	175	39	summary	summary	NOUN
bmra-3417	175	40	and	and	CCONJ
bmra-3417	175	41	conclusion	conclusion	VERB
bmra-3417	175	42	the	the	DET
bmra-3417	175	43	study	study	NOUN
bmra-3417	175	44	uncovered	uncover	VERB
bmra-3417	175	45	several	several	ADJ
bmra-3417	175	46	key	key	ADJ
bmra-3417	175	47	findings	finding	NOUN
bmra-3417	175	48	regarding	regard	VERB
bmra-3417	175	49	optimal	optimal	ADJ
bmra-3417	175	50	strategies	strategy	NOUN
bmra-3417	175	51	for	for	ADP
bmra-3417	175	52	decreasing	decrease	VERB
bmra-3417	175	53	merchandise	merchandise	NOUN
bmra-3417	175	54	return	return	NOUN
bmra-3417	175	55	rates	rate	NOUN
bmra-3417	175	56	.	.	PUNCT
bmra-3417	176	1	the	the	DET
bmra-3417	176	2	participants	participant	NOUN
bmra-3417	176	3	demonstrated	demonstrate	VERB
bmra-3417	176	4	that	that	SCONJ
bmra-3417	176	5	understanding	understand	VERB
bmra-3417	176	6	customer	customer	NOUN
bmra-3417	176	7	needs	need	NOUN
bmra-3417	176	8	remained	remain	VERB
bmra-3417	176	9	the	the	DET
bmra-3417	176	10	most	most	ADV
bmra-3417	176	11	common	common	ADJ
bmra-3417	176	12	strategy	strategy	NOUN
bmra-3417	176	13	,	,	PUNCT
bmra-3417	176	14	at	at	ADP
bmra-3417	176	15	44.19	44.19	NUM
bmra-3417	176	16	%	%	NOUN
bmra-3417	176	17	,	,	PUNCT
bmra-3417	176	18	and	and	CCONJ
bmra-3417	176	19	required	require	VERB
bmra-3417	176	20	an	an	DET
bmra-3417	176	21	evaluation	evaluation	NOUN
bmra-3417	176	22	of	of	ADP
bmra-3417	176	23	the	the	DET
bmra-3417	176	24	consumer	consumer	NOUN
bmra-3417	176	25	’s	’s	PART
bmra-3417	176	26	evolving	evolving	NOUN
bmra-3417	176	27	needs	need	NOUN
bmra-3417	176	28	to	to	PART
bmra-3417	176	29	avoid	avoid	VERB
bmra-3417	176	30	misunderstanding	misunderstand	VERB
bmra-3417	176	31	the	the	DET
bmra-3417	176	32	buyer	buyer	NOUN
bmra-3417	176	33	’s	’s	PART
bmra-3417	176	34	demands	demand	NOUN
bmra-3417	176	35	.	.	PUNCT
bmra-3417	177	1	the	the	DET
bmra-3417	177	2	participants	participant	NOUN
bmra-3417	177	3	revealed	reveal	VERB
bmra-3417	177	4	that	that	SCONJ
bmra-3417	177	5	policy	policy	NOUN
bmra-3417	177	6	and	and	CCONJ
bmra-3417	177	7	procedure	procedure	NOUN
bmra-3417	177	8	remained	remain	VERB
bmra-3417	177	9	the	the	DET
bmra-3417	177	10	second	second	ADJ
bmra-3417	177	11	most	most	ADV
bmra-3417	177	12	common	common	ADJ
bmra-3417	177	13	strategy	strategy	NOUN
bmra-3417	177	14	,	,	PUNCT
bmra-3417	177	15	at	at	ADP
bmra-3417	177	16	37.21	37.21	NUM
bmra-3417	177	17	%	%	NOUN
bmra-3417	177	18	.	.	PUNCT
bmra-3417	178	1	participants	participant	NOUN
bmra-3417	178	2	highlighted	highlight	VERB
bmra-3417	178	3	the	the	DET
bmra-3417	178	4	importance	importance	NOUN
bmra-3417	178	5	of	of	ADP
bmra-3417	178	6	standardization	standardization	NOUN
bmra-3417	178	7	to	to	PART
bmra-3417	178	8	enhance	enhance	VERB
bmra-3417	178	9	the	the	DET
bmra-3417	178	10	effectiveness	effectiveness	NOUN
bmra-3417	178	11	of	of	ADP
bmra-3417	178	12	the	the	DET
bmra-3417	178	13	policy	policy	NOUN
bmra-3417	178	14	but	but	CCONJ
bmra-3417	178	15	the	the	DET
bmra-3417	178	16	flexibility	flexibility	NOUN
bmra-3417	178	17	to	to	PART
bmra-3417	178	18	tailor	tailor	VERB
bmra-3417	178	19	the	the	DET
bmra-3417	178	20	procedure	procedure	NOUN
bmra-3417	178	21	to	to	ADP
bmra-3417	178	22	the	the	DET
bmra-3417	178	23	situation	situation	NOUN
bmra-3417	178	24	.	.	PUNCT
bmra-3417	179	1	the	the	DET
bmra-3417	179	2	participants	participant	NOUN
bmra-3417	179	3	posited	posit	VERB
bmra-3417	179	4	that	that	SCONJ
bmra-3417	179	5	product	product	NOUN
bmra-3417	179	6	accuracy	accuracy	NOUN
bmra-3417	179	7	and	and	CCONJ
bmra-3417	179	8	clarity	clarity	NOUN
bmra-3417	179	9	remained	remain	VERB
bmra-3417	179	10	the	the	DET
bmra-3417	179	11	third	third	ADJ
bmra-3417	179	12	most	most	ADV
bmra-3417	179	13	common	common	ADJ
bmra-3417	179	14	strategy	strategy	NOUN
bmra-3417	179	15	,	,	PUNCT
bmra-3417	179	16	at	at	ADP
bmra-3417	179	17	39	39	NUM
bmra-3417	179	18	business	business	NOUN
bmra-3417	179	19	management	management	NOUN
bmra-3417	179	20	research	research	NOUN
bmra-3417	179	21	&	&	CCONJ
bmra-3417	179	22	applications	application	NOUN
bmra-3417	179	23	:	:	PUNCT
bmra-3417	179	24	a	a	DET
bmra-3417	179	25	cross	cross	ADJ
bmra-3417	179	26	-	-	ADJ
bmra-3417	179	27	disciplinary	disciplinary	ADJ
bmra-3417	179	28	journal	journal	NOUN
bmra-3417	179	29	18.60	18.60	NUM
bmra-3417	179	30	%	%	NOUN
bmra-3417	179	31	,	,	PUNCT
bmra-3417	179	32	and	and	CCONJ
bmra-3417	179	33	explained	explain	VERB
bmra-3417	179	34	that	that	PRON
bmra-3417	179	35	accuracy	accuracy	NOUN
bmra-3417	179	36	reduces	reduce	VERB
bmra-3417	179	37	wrong	wrong	ADJ
bmra-3417	179	38	product	product	NOUN
bmra-3417	179	39	purchases	purchase	NOUN
bmra-3417	179	40	by	by	ADP
bmra-3417	179	41	influencing	influence	VERB
bmra-3417	179	42	shopping	shopping	NOUN
bmra-3417	179	43	behavior	behavior	NOUN
bmra-3417	179	44	.	.	PUNCT
bmra-3417	180	1	table	table	NOUN
bmra-3417	180	2	6	6	NUM
bmra-3417	180	3	provides	provide	VERB
bmra-3417	180	4	the	the	DET
bmra-3417	180	5	emerging	emerge	VERB
bmra-3417	180	6	themes	theme	NOUN
bmra-3417	180	7	and	and	CCONJ
bmra-3417	180	8	frequencies	frequency	NOUN
bmra-3417	180	9	.	.	PUNCT
bmra-3417	181	1	table	table	NOUN
bmra-3417	181	2	6	6	NUM
bmra-3417	181	3	emerging	emerge	VERB
bmra-3417	181	4	themes	theme	NOUN
bmra-3417	181	5	and	and	CCONJ
bmra-3417	181	6	frequencies	frequency	NOUN
bmra-3417	181	7	emerging	emerge	VERB
bmra-3417	181	8	themes	theme	NOUN
bmra-3417	181	9	and	and	CCONJ
bmra-3417	181	10	frequencies	frequency	NOUN
bmra-3417	181	11	emerging	emerge	VERB
bmra-3417	181	12	theme	theme	NOUN
bmra-3417	181	13	frequency	frequency	NOUN
bmra-3417	181	14	percentage	percentage	NOUN
bmra-3417	181	15	of	of	ADP
bmra-3417	181	16	total	total	ADJ
bmra-3417	181	17	understanding	understand	VERB
bmra-3417	181	18	customer	customer	NOUN
bmra-3417	181	19	needs	need	VERB
bmra-3417	181	20	19	19	NUM
bmra-3417	181	21	44.19	44.19	NUM
bmra-3417	181	22	%	%	NOUN
bmra-3417	181	23	policy	policy	NOUN
bmra-3417	181	24	and	and	CCONJ
bmra-3417	181	25	procedure	procedure	NOUN
bmra-3417	181	26	16	16	NUM
bmra-3417	181	27	37.21	37.21	NUM
bmra-3417	181	28	%	%	NOUN
bmra-3417	181	29	product	product	NOUN
bmra-3417	181	30	accuracy	accuracy	NOUN
bmra-3417	181	31	and	and	CCONJ
bmra-3417	181	32	clarity	clarity	NOUN
bmra-3417	181	33	8	8	NUM
bmra-3417	181	34	18.60	18.60	NUM
bmra-3417	181	35	%	%	NOUN
bmra-3417	181	36	total	total	NOUN
bmra-3417	181	37	43	43	NUM
bmra-3417	181	38	100	100	NUM
bmra-3417	181	39	%	%	NOUN
bmra-3417	181	40	understanding	understand	VERB
bmra-3417	181	41	customer	customer	NOUN
bmra-3417	181	42	needs	need	VERB
bmra-3417	181	43	the	the	DET
bmra-3417	181	44	author	author	NOUN
bmra-3417	181	45	revealed	reveal	VERB
bmra-3417	181	46	the	the	DET
bmra-3417	181	47	importance	importance	NOUN
bmra-3417	181	48	of	of	ADP
bmra-3417	181	49	understanding	understand	VERB
bmra-3417	181	50	customer	customer	NOUN
bmra-3417	181	51	needs	need	VERB
bmra-3417	181	52	as	as	ADP
bmra-3417	181	53	a	a	DET
bmra-3417	181	54	tool	tool	NOUN
bmra-3417	181	55	to	to	PART
bmra-3417	181	56	address	address	VERB
bmra-3417	181	57	customer	customer	NOUN
bmra-3417	181	58	merchandise	merchandise	NOUN
bmra-3417	181	59	return	return	NOUN
bmra-3417	181	60	rates	rate	NOUN
bmra-3417	181	61	.	.	PUNCT
bmra-3417	182	1	the	the	DET
bmra-3417	182	2	finding	finding	NOUN
bmra-3417	182	3	on	on	ADP
bmra-3417	182	4	the	the	DET
bmra-3417	182	5	necessity	necessity	NOUN
bmra-3417	182	6	of	of	ADP
bmra-3417	182	7	understanding	understand	VERB
bmra-3417	182	8	customer	customer	NOUN
bmra-3417	182	9	needs	need	VERB
bmra-3417	182	10	substantiates	substantiate	VERB
bmra-3417	182	11	makhitha	makhitha	NOUN
bmra-3417	182	12	and	and	CCONJ
bmra-3417	182	13	ngobeni	ngobeni	NOUN
bmra-3417	182	14	’s	’s	PART
bmra-3417	182	15	(	(	PUNCT
bmra-3417	182	16	2021	2021	NUM
bmra-3417	182	17	)	)	PUNCT
bmra-3417	182	18	assertion	assertion	NOUN
bmra-3417	182	19	that	that	SCONJ
bmra-3417	182	20	an	an	DET
bmra-3417	182	21	online	online	ADJ
bmra-3417	182	22	company	company	NOUN
bmra-3417	182	23	must	must	AUX
bmra-3417	182	24	embrace	embrace	VERB
bmra-3417	182	25	technology	technology	NOUN
bmra-3417	182	26	to	to	PART
bmra-3417	182	27	match	match	VERB
bmra-3417	182	28	the	the	DET
bmra-3417	182	29	customer	customer	NOUN
bmra-3417	182	30	’s	’s	PART
bmra-3417	182	31	needs	need	NOUN
bmra-3417	182	32	with	with	ADP
bmra-3417	182	33	the	the	DET
bmra-3417	182	34	suitability	suitability	NOUN
bmra-3417	182	35	of	of	ADP
bmra-3417	182	36	a	a	DET
bmra-3417	182	37	product	product	NOUN
bmra-3417	182	38	to	to	PART
bmra-3417	182	39	diminish	diminish	VERB
bmra-3417	182	40	product	product	NOUN
bmra-3417	182	41	returns	return	NOUN
bmra-3417	182	42	.	.	PUNCT
bmra-3417	183	1	the	the	DET
bmra-3417	183	2	author	author	NOUN
bmra-3417	183	3	contributes	contribute	VERB
bmra-3417	183	4	to	to	ADP
bmra-3417	183	5	the	the	DET
bmra-3417	183	6	field	field	NOUN
bmra-3417	183	7	of	of	ADP
bmra-3417	183	8	study	study	NOUN
bmra-3417	183	9	by	by	ADP
bmra-3417	183	10	addressing	address	VERB
bmra-3417	183	11	the	the	DET
bmra-3417	183	12	approach	approach	NOUN
bmra-3417	183	13	necessary	necessary	ADJ
bmra-3417	183	14	to	to	PART
bmra-3417	183	15	enhance	enhance	VERB
bmra-3417	183	16	the	the	DET
bmra-3417	183	17	firm	firm	NOUN
bmra-3417	183	18	’s	’s	PART
bmra-3417	183	19	customer	customer	NOUN
bmra-3417	183	20	service	service	NOUN
bmra-3417	183	21	performance	performance	NOUN
bmra-3417	183	22	.	.	PUNCT
bmra-3417	184	1	the	the	DET
bmra-3417	184	2	study	study	NOUN
bmra-3417	184	3	advances	advance	VERB
bmra-3417	184	4	theoretical	theoretical	ADJ
bmra-3417	184	5	knowledge	knowledge	NOUN
bmra-3417	184	6	by	by	ADP
bmra-3417	184	7	supporting	support	VERB
bmra-3417	184	8	a	a	DET
bmra-3417	184	9	strategic	strategic	ADJ
bmra-3417	184	10	approach	approach	NOUN
bmra-3417	184	11	,	,	PUNCT
bmra-3417	184	12	influencing	influence	VERB
bmra-3417	184	13	consumer	consumer	NOUN
bmra-3417	184	14	behavior	behavior	NOUN
bmra-3417	184	15	predictors	predictor	NOUN
bmra-3417	184	16	.	.	PUNCT
bmra-3417	185	1	policy	policy	NOUN
bmra-3417	185	2	and	and	CCONJ
bmra-3417	185	3	procedure	procedure	NOUN
bmra-3417	185	4	the	the	DET
bmra-3417	185	5	author	author	NOUN
bmra-3417	185	6	underscored	underscore	VERB
bmra-3417	185	7	the	the	DET
bmra-3417	185	8	necessity	necessity	NOUN
bmra-3417	185	9	of	of	ADP
bmra-3417	185	10	adopting	adopt	VERB
bmra-3417	185	11	policy	policy	NOUN
bmra-3417	185	12	and	and	CCONJ
bmra-3417	185	13	procedures	procedure	NOUN
bmra-3417	185	14	for	for	ADP
bmra-3417	185	15	reducing	reduce	VERB
bmra-3417	185	16	product	product	NOUN
bmra-3417	185	17	return	return	NOUN
bmra-3417	185	18	rates	rate	NOUN
bmra-3417	185	19	.	.	PUNCT
bmra-3417	186	1	the	the	DET
bmra-3417	186	2	study	study	NOUN
bmra-3417	186	3	’s	’s	PART
bmra-3417	186	4	revelation	revelation	NOUN
bmra-3417	186	5	of	of	ADP
bmra-3417	186	6	the	the	DET
bmra-3417	186	7	significance	significance	NOUN
bmra-3417	186	8	of	of	ADP
bmra-3417	186	9	policy	policy	NOUN
bmra-3417	186	10	and	and	CCONJ
bmra-3417	186	11	procedure	procedure	NOUN
bmra-3417	186	12	supports	support	VERB
bmra-3417	186	13	de	de	PROPN
bmra-3417	186	14	las	las	PROPN
bmra-3417	186	15	heras	hera	NOUN
bmra-3417	186	16	-	-	PUNCT
bmra-3417	186	17	rosas	rosa	NOUN
bmra-3417	186	18	and	and	CCONJ
bmra-3417	186	19	herrera	herrera	NOUN
bmra-3417	186	20	’s	’s	PART
bmra-3417	186	21	(	(	PUNCT
bmra-3417	186	22	2021	2021	NUM
bmra-3417	186	23	)	)	PUNCT
bmra-3417	186	24	declaration	declaration	NOUN
bmra-3417	186	25	that	that	SCONJ
bmra-3417	186	26	organizations	organization	NOUN
bmra-3417	186	27	actively	actively	ADV
bmra-3417	186	28	pursuing	pursue	VERB
bmra-3417	186	29	trend	trend	NOUN
bmra-3417	186	30	identification	identification	NOUN
bmra-3417	186	31	discovered	discover	VERB
bmra-3417	186	32	from	from	ADP
bmra-3417	186	33	an	an	DET
bmra-3417	186	34	established	establish	VERB
bmra-3417	186	35	product	product	NOUN
bmra-3417	186	36	return	return	NOUN
bmra-3417	186	37	procedure	procedure	NOUN
bmra-3417	186	38	reduce	reduce	VERB
bmra-3417	186	39	threats	threat	NOUN
bmra-3417	186	40	to	to	ADP
bmra-3417	186	41	commerce	commerce	NOUN
bmra-3417	186	42	.	.	PUNCT
bmra-3417	187	1	additionally	additionally	ADV
bmra-3417	187	2	,	,	PUNCT
bmra-3417	187	3	the	the	DET
bmra-3417	187	4	author	author	NOUN
bmra-3417	187	5	contributes	contribute	VERB
bmra-3417	187	6	to	to	ADP
bmra-3417	187	7	the	the	DET
bmra-3417	187	8	significance	significance	NOUN
bmra-3417	187	9	of	of	ADP
bmra-3417	187	10	the	the	DET
bmra-3417	187	11	field	field	NOUN
bmra-3417	187	12	of	of	ADP
bmra-3417	187	13	study	study	NOUN
bmra-3417	187	14	by	by	ADP
bmra-3417	187	15	supporting	support	VERB
bmra-3417	187	16	the	the	DET
bmra-3417	187	17	means	mean	NOUN
bmra-3417	187	18	for	for	ADP
bmra-3417	187	19	increasing	increase	VERB
bmra-3417	187	20	the	the	DET
bmra-3417	187	21	profitability	profitability	NOUN
bmra-3417	187	22	of	of	ADP
bmra-3417	187	23	40	40	NUM
bmra-3417	187	24	june	june	PROPN
bmra-3417	187	25	2022	2022	NUM
bmra-3417	187	26	|	|	ADV
bmra-3417	187	27	volume	volume	NOUN
bmra-3417	187	28	1	1	NUM
bmra-3417	187	29	,	,	PUNCT
bmra-3417	187	30	number	number	NOUN
bmra-3417	187	31	2	2	NUM
bmra-3417	187	32	transactions	transaction	NOUN
bmra-3417	187	33	.	.	PUNCT
bmra-3417	188	1	the	the	DET
bmra-3417	188	2	research	research	NOUN
bmra-3417	188	3	advances	advance	VERB
bmra-3417	188	4	theoretical	theoretical	ADJ
bmra-3417	188	5	knowledge	knowledge	NOUN
bmra-3417	188	6	by	by	ADP
bmra-3417	188	7	encouraging	encourage	VERB
bmra-3417	188	8	self	self	NOUN
bmra-3417	188	9	-	-	PUNCT
bmra-3417	188	10	regulation	regulation	NOUN
bmra-3417	188	11	and	and	CCONJ
bmra-3417	188	12	selfreflection	selfreflection	NOUN
bmra-3417	188	13	to	to	PART
bmra-3417	188	14	expose	expose	VERB
bmra-3417	188	15	compulsive	compulsive	ADJ
bmra-3417	188	16	behaviors	behavior	NOUN
bmra-3417	188	17	.	.	PUNCT
bmra-3417	189	1	produce	produce	VERB
bmra-3417	189	2	accuracy	accuracy	NOUN
bmra-3417	189	3	and	and	CCONJ
bmra-3417	189	4	clarity	clarity	NOUN
bmra-3417	189	5	the	the	DET
bmra-3417	189	6	author	author	NOUN
bmra-3417	189	7	highlights	highlight	VERB
bmra-3417	189	8	the	the	DET
bmra-3417	189	9	significance	significance	NOUN
bmra-3417	189	10	of	of	ADP
bmra-3417	189	11	product	product	NOUN
bmra-3417	189	12	accuracy	accuracy	NOUN
bmra-3417	189	13	and	and	CCONJ
bmra-3417	189	14	clarity	clarity	NOUN
bmra-3417	189	15	to	to	PART
bmra-3417	189	16	decrease	decrease	VERB
bmra-3417	189	17	merchandise	merchandise	NOUN
bmra-3417	189	18	return	return	NOUN
bmra-3417	189	19	rates	rate	NOUN
bmra-3417	189	20	.	.	PUNCT
bmra-3417	190	1	the	the	DET
bmra-3417	190	2	discovery	discovery	NOUN
bmra-3417	190	3	of	of	ADP
bmra-3417	190	4	the	the	DET
bmra-3417	190	5	importance	importance	NOUN
bmra-3417	190	6	of	of	ADP
bmra-3417	190	7	product	product	NOUN
bmra-3417	190	8	accuracy	accuracy	NOUN
bmra-3417	190	9	and	and	CCONJ
bmra-3417	190	10	clarity	clarity	NOUN
bmra-3417	190	11	corroborates	corroborate	VERB
bmra-3417	190	12	bozkurt	bozkurt	NOUN
bmra-3417	190	13	and	and	CCONJ
bmra-3417	190	14	gligor	gligor	PROPN
bmra-3417	190	15	’s	’s	PART
bmra-3417	190	16	(	(	PUNCT
bmra-3417	190	17	2019	2019	NUM
bmra-3417	190	18	)	)	PUNCT
bmra-3417	190	19	statement	statement	NOUN
bmra-3417	190	20	that	that	SCONJ
bmra-3417	190	21	unrealistic	unrealistic	ADJ
bmra-3417	190	22	product	product	NOUN
bmra-3417	190	23	expectations	expectation	NOUN
bmra-3417	190	24	derived	derive	VERB
bmra-3417	190	25	from	from	ADP
bmra-3417	190	26	misplaced	misplaced	ADJ
bmra-3417	190	27	information	information	NOUN
bmra-3417	190	28	or	or	CCONJ
bmra-3417	190	29	system	system	NOUN
bmra-3417	190	30	errors	error	NOUN
bmra-3417	190	31	lead	lead	VERB
bmra-3417	190	32	to	to	ADP
bmra-3417	190	33	product	product	NOUN
bmra-3417	190	34	dissatisfaction	dissatisfaction	NOUN
bmra-3417	190	35	.	.	PUNCT
bmra-3417	191	1	the	the	DET
bmra-3417	191	2	author	author	NOUN
bmra-3417	191	3	contributes	contribute	VERB
bmra-3417	191	4	to	to	ADP
bmra-3417	191	5	the	the	DET
bmra-3417	191	6	field	field	NOUN
bmra-3417	191	7	of	of	ADP
bmra-3417	191	8	study	study	NOUN
bmra-3417	191	9	by	by	ADP
bmra-3417	191	10	encouraging	encourage	VERB
bmra-3417	191	11	actions	action	NOUN
bmra-3417	191	12	to	to	PART
bmra-3417	191	13	influence	influence	VERB
bmra-3417	191	14	the	the	DET
bmra-3417	191	15	behavior	behavior	NOUN
bmra-3417	191	16	characteristics	characteristic	NOUN
bmra-3417	191	17	of	of	ADP
bmra-3417	191	18	consumers	consumer	NOUN
bmra-3417	191	19	.	.	PUNCT
bmra-3417	192	1	the	the	DET
bmra-3417	192	2	study	study	NOUN
bmra-3417	192	3	advances	advance	VERB
bmra-3417	192	4	theoretical	theoretical	ADJ
bmra-3417	192	5	knowledge	knowledge	NOUN
bmra-3417	192	6	by	by	ADP
bmra-3417	192	7	addressing	address	VERB
bmra-3417	192	8	behavioral	behavioral	ADJ
bmra-3417	192	9	psychology	psychology	NOUN
bmra-3417	192	10	based	base	VERB
bmra-3417	192	11	on	on	ADP
bmra-3417	192	12	targeted	target	VERB
bmra-3417	192	13	relationship	relationship	NOUN
bmra-3417	192	14	parameters	parameter	NOUN
bmra-3417	192	15	.	.	PUNCT
bmra-3417	193	1	additionally	additionally	ADV
bmra-3417	193	2	,	,	PUNCT
bmra-3417	193	3	the	the	DET
bmra-3417	193	4	paper	paper	NOUN
bmra-3417	193	5	revealed	reveal	VERB
bmra-3417	193	6	similarities	similarity	NOUN
bmra-3417	193	7	between	between	ADP
bmra-3417	193	8	the	the	DET
bmra-3417	193	9	emerging	emerge	VERB
bmra-3417	193	10	themes	theme	NOUN
bmra-3417	193	11	,	,	PUNCT
bmra-3417	193	12	including	include	VERB
bmra-3417	193	13	the	the	DET
bmra-3417	193	14	focus	focus	NOUN
bmra-3417	193	15	on	on	ADP
bmra-3417	193	16	manipulating	manipulate	VERB
bmra-3417	193	17	customer	customer	NOUN
bmra-3417	193	18	behavior	behavior	NOUN
bmra-3417	193	19	and	and	CCONJ
bmra-3417	193	20	the	the	DET
bmra-3417	193	21	quest	quest	NOUN
bmra-3417	193	22	to	to	PART
bmra-3417	193	23	improve	improve	VERB
bmra-3417	193	24	the	the	DET
bmra-3417	193	25	customer	customer	NOUN
bmra-3417	193	26	experience	experience	NOUN
bmra-3417	193	27	,	,	PUNCT
bmra-3417	193	28	and	and	CCONJ
bmra-3417	193	29	differences	difference	NOUN
bmra-3417	193	30	,	,	PUNCT
bmra-3417	193	31	including	include	VERB
bmra-3417	193	32	the	the	DET
bmra-3417	193	33	customer	customer	NOUN
bmra-3417	193	34	and	and	CCONJ
bmra-3417	193	35	firm	firm	NOUN
bmra-3417	193	36	’s	’s	PART
bmra-3417	193	37	sense	sense	NOUN
bmra-3417	193	38	of	of	ADP
bmra-3417	193	39	responsibility	responsibility	NOUN
bmra-3417	193	40	.	.	PUNCT
bmra-3417	194	1	theoretical	theoretical	ADJ
bmra-3417	194	2	implications	implication	NOUN
bmra-3417	194	3	the	the	DET
bmra-3417	194	4	study	study	NOUN
bmra-3417	194	5	’s	’s	PART
bmra-3417	194	6	findings	finding	NOUN
bmra-3417	194	7	confirmed	confirm	VERB
bmra-3417	194	8	bandura	bandura	PROPN
bmra-3417	194	9	’s	’s	PART
bmra-3417	194	10	(	(	PUNCT
bmra-3417	194	11	1986	1986	NUM
bmra-3417	194	12	)	)	PUNCT
bmra-3417	194	13	sct	sct	PROPN
bmra-3417	194	14	framework	framework	NOUN
bmra-3417	194	15	by	by	ADP
bmra-3417	194	16	demonstrating	demonstrate	VERB
bmra-3417	194	17	the	the	DET
bmra-3417	194	18	ability	ability	NOUN
bmra-3417	194	19	of	of	ADP
bmra-3417	194	20	an	an	DET
bmra-3417	194	21	environmental	environmental	ADJ
bmra-3417	194	22	stimulus	stimulus	NOUN
bmra-3417	194	23	to	to	PART
bmra-3417	194	24	influence	influence	VERB
bmra-3417	194	25	an	an	DET
bmra-3417	194	26	organism	organism	NOUN
bmra-3417	194	27	’s	’s	PART
bmra-3417	194	28	response	response	NOUN
bmra-3417	194	29	.	.	PUNCT
bmra-3417	195	1	the	the	DET
bmra-3417	195	2	author	author	NOUN
bmra-3417	195	3	answered	answer	VERB
bmra-3417	195	4	the	the	DET
bmra-3417	195	5	research	research	NOUN
bmra-3417	195	6	question	question	NOUN
bmra-3417	195	7	by	by	ADP
bmra-3417	195	8	explaining	explain	VERB
bmra-3417	195	9	that	that	SCONJ
bmra-3417	195	10	an	an	DET
bmra-3417	195	11	online	online	ADJ
bmra-3417	195	12	furniture	furniture	NOUN
bmra-3417	195	13	retailer	retailer	NOUN
bmra-3417	195	14	embraces	embrace	VERB
bmra-3417	195	15	three	three	NUM
bmra-3417	195	16	strategic	strategic	ADJ
bmra-3417	195	17	approaches	approach	NOUN
bmra-3417	195	18	to	to	PART
bmra-3417	195	19	reduce	reduce	VERB
bmra-3417	195	20	customer	customer	NOUN
bmra-3417	195	21	merchandise	merchandise	NOUN
bmra-3417	195	22	returns	return	NOUN
bmra-3417	195	23	:	:	PUNCT
bmra-3417	195	24	understanding	understand	VERB
bmra-3417	195	25	customer	customer	NOUN
bmra-3417	195	26	needs	need	NOUN
bmra-3417	195	27	,	,	PUNCT
bmra-3417	195	28	policy	policy	NOUN
bmra-3417	195	29	and	and	CCONJ
bmra-3417	195	30	procedure	procedure	NOUN
bmra-3417	195	31	,	,	PUNCT
bmra-3417	195	32	and	and	CCONJ
bmra-3417	195	33	product	product	NOUN
bmra-3417	195	34	accuracy	accuracy	NOUN
bmra-3417	195	35	and	and	CCONJ
bmra-3417	195	36	clarity	clarity	NOUN
bmra-3417	195	37	.	.	PUNCT
bmra-3417	196	1	the	the	DET
bmra-3417	196	2	author	author	NOUN
bmra-3417	196	3	’s	’s	PART
bmra-3417	196	4	research	research	NOUN
bmra-3417	196	5	presented	present	VERB
bmra-3417	196	6	the	the	DET
bmra-3417	196	7	strategic	strategic	ADJ
bmra-3417	196	8	approach	approach	NOUN
bmra-3417	196	9	as	as	ADP
bmra-3417	196	10	the	the	DET
bmra-3417	196	11	environmental	environmental	ADJ
bmra-3417	196	12	stimulus	stimulus	NOUN
bmra-3417	196	13	and	and	CCONJ
bmra-3417	196	14	the	the	DET
bmra-3417	196	15	customer	customer	NOUN
bmra-3417	196	16	product	product	NOUN
bmra-3417	196	17	return	return	NOUN
bmra-3417	196	18	behavior	behavior	NOUN
bmra-3417	196	19	as	as	ADP
bmra-3417	196	20	the	the	DET
bmra-3417	196	21	organism	organism	NOUN
bmra-3417	196	22	’s	’s	PART
bmra-3417	196	23	response	response	NOUN
bmra-3417	196	24	.	.	PUNCT
bmra-3417	197	1	there	there	PRON
bmra-3417	197	2	were	be	VERB
bmra-3417	197	3	several	several	ADJ
bmra-3417	197	4	strengths	strength	NOUN
bmra-3417	197	5	and	and	CCONJ
bmra-3417	197	6	weaknesses	weakness	NOUN
bmra-3417	197	7	of	of	ADP
bmra-3417	197	8	the	the	DET
bmra-3417	197	9	research	research	NOUN
bmra-3417	197	10	.	.	PUNCT
bmra-3417	198	1	one	one	NUM
bmra-3417	198	2	strength	strength	NOUN
bmra-3417	198	3	of	of	ADP
bmra-3417	198	4	the	the	DET
bmra-3417	198	5	study	study	NOUN
bmra-3417	198	6	was	be	AUX
bmra-3417	198	7	the	the	DET
bmra-3417	198	8	data	data	NOUN
bmra-3417	198	9	collection	collection	NOUN
bmra-3417	198	10	method	method	NOUN
bmra-3417	198	11	,	,	PUNCT
bmra-3417	198	12	as	as	SCONJ
bmra-3417	198	13	the	the	DET
bmra-3417	198	14	author	author	NOUN
bmra-3417	198	15	received	receive	VERB
bmra-3417	198	16	detailed	detailed	ADJ
bmra-3417	198	17	responses	response	NOUN
bmra-3417	198	18	afforded	afford	VERB
bmra-3417	198	19	by	by	ADP
bmra-3417	198	20	an	an	DET
bmra-3417	198	21	interview	interview	NOUN
bmra-3417	198	22	approach	approach	NOUN
bmra-3417	198	23	.	.	PUNCT
bmra-3417	199	1	a	a	DET
bmra-3417	199	2	second	second	ADJ
bmra-3417	199	3	strength	strength	NOUN
bmra-3417	199	4	was	be	AUX
bmra-3417	199	5	the	the	DET
bmra-3417	199	6	qualitative	qualitative	ADJ
bmra-3417	199	7	methodology	methodology	NOUN
bmra-3417	199	8	,	,	PUNCT
bmra-3417	199	9	as	as	SCONJ
bmra-3417	199	10	the	the	DET
bmra-3417	199	11	author	author	NOUN
bmra-3417	199	12	utilized	utilize	VERB
bmra-3417	199	13	the	the	DET
bmra-3417	199	14	findings	finding	NOUN
bmra-3417	199	15	to	to	PART
bmra-3417	199	16	address	address	VERB
bmra-3417	199	17	the	the	DET
bmra-3417	199	18	phenomenology	phenomenology	NOUN
bmra-3417	199	19	of	of	ADP
bmra-3417	199	20	post	post	ADJ
bmra-3417	199	21	-	-	ADJ
bmra-3417	199	22	purchase	purchase	ADJ
bmra-3417	199	23	cognitive	cognitive	ADJ
bmra-3417	199	24	dissonance	dissonance	NOUN
bmra-3417	199	25	.	.	PUNCT
bmra-3417	200	1	one	one	NUM
bmra-3417	200	2	weakness	weakness	NOUN
bmra-3417	200	3	of	of	ADP
bmra-3417	200	4	the	the	DET
bmra-3417	200	5	study	study	NOUN
bmra-3417	200	6	was	be	AUX
bmra-3417	200	7	the	the	DET
bmra-3417	200	8	small	small	ADJ
bmra-3417	200	9	sample	sample	NOUN
bmra-3417	200	10	size	size	NOUN
bmra-3417	200	11	,	,	PUNCT
bmra-3417	200	12	which	which	PRON
bmra-3417	200	13	prevented	prevent	VERB
bmra-3417	200	14	the	the	DET
bmra-3417	200	15	generalization	generalization	NOUN
bmra-3417	200	16	of	of	ADP
bmra-3417	200	17	the	the	DET
bmra-3417	200	18	results	result	NOUN
bmra-3417	200	19	.	.	PUNCT
bmra-3417	201	1	a	a	DET
bmra-3417	201	2	second	second	ADJ
bmra-3417	201	3	weakness	weakness	NOUN
bmra-3417	201	4	was	be	AUX
bmra-3417	201	5	the	the	DET
bmra-3417	201	6	case	case	NOUN
bmra-3417	201	7	study	study	NOUN
bmra-3417	201	8	research	research	NOUN
bmra-3417	201	9	design	design	NOUN
bmra-3417	201	10	,	,	PUNCT
bmra-3417	201	11	which	which	PRON
bmra-3417	201	12	challenges	challenge	VERB
bmra-3417	201	13	applying	apply	VERB
bmra-3417	201	14	the	the	DET
bmra-3417	201	15	findings	finding	NOUN
bmra-3417	201	16	to	to	ADP
bmra-3417	201	17	different	different	ADJ
bmra-3417	201	18	industries	industry	NOUN
bmra-3417	201	19	.	.	PUNCT
bmra-3417	202	1	implications	implication	NOUN
bmra-3417	202	2	for	for	ADP
bmra-3417	202	3	professional	professional	ADJ
bmra-3417	202	4	practice	practice	NOUN
bmra-3417	202	5	first	first	ADV
bmra-3417	202	6	,	,	PUNCT
bmra-3417	202	7	the	the	DET
bmra-3417	202	8	study	study	NOUN
bmra-3417	202	9	demonstrated	demonstrate	VERB
bmra-3417	202	10	that	that	SCONJ
bmra-3417	202	11	strategic	strategic	ADJ
bmra-3417	202	12	approaches	approach	NOUN
bmra-3417	202	13	motivate	motivate	VERB
bmra-3417	202	14	consumer	consumer	NOUN
bmra-3417	202	15	behaviors	behavior	NOUN
bmra-3417	202	16	and	and	CCONJ
bmra-3417	202	17	enhance	enhance	VERB
bmra-3417	202	18	organizational	organizational	ADJ
bmra-3417	202	19	success	success	NOUN
bmra-3417	202	20	.	.	PUNCT
bmra-3417	203	1	the	the	DET
bmra-3417	203	2	author	author	NOUN
bmra-3417	203	3	presented	present	VERB
bmra-3417	203	4	a	a	DET
bmra-3417	203	5	framework	framework	NOUN
bmra-3417	203	6	for	for	ADP
bmra-3417	203	7	identifying	identify	VERB
bmra-3417	203	8	the	the	DET
bmra-3417	203	9	most	most	ADV
bmra-3417	203	10	frequently	frequently	ADV
bmra-3417	203	11	adopted	adopt	VERB
bmra-3417	203	12	strategies	strategy	NOUN
bmra-3417	203	13	for	for	ADP
bmra-3417	203	14	reducing	reduce	VERB
bmra-3417	203	15	product	product	NOUN
bmra-3417	203	16	return	return	NOUN
bmra-3417	203	17	rates	rate	NOUN
bmra-3417	203	18	and	and	CCONJ
bmra-3417	203	19	underscored	underscore	VERB
bmra-3417	203	20	the	the	DET
bmra-3417	203	21	influence	influence	NOUN
bmra-3417	203	22	of	of	ADP
bmra-3417	203	23	decreasing	decrease	VERB
bmra-3417	203	24	return	return	NOUN
bmra-3417	203	25	rates	rate	NOUN
bmra-3417	203	26	on	on	ADP
bmra-3417	203	27	a	a	DET
bmra-3417	203	28	firm	firm	NOUN
bmra-3417	203	29	’s	’s	PART
bmra-3417	203	30	financial	financial	ADJ
bmra-3417	203	31	health	health	NOUN
bmra-3417	203	32	.	.	PUNCT
bmra-3417	204	1	the	the	DET
bmra-3417	204	2	participant	participant	NOUN
bmra-3417	204	3	’s	’s	PART
bmra-3417	204	4	responses	response	NOUN
bmra-3417	204	5	provided	provide	VERB
bmra-3417	204	6	applied	apply	VERB
bmra-3417	204	7	strategic	strategic	ADJ
bmra-3417	204	8	approaches	approach	NOUN
bmra-3417	204	9	,	,	PUNCT
bmra-3417	204	10	including	include	VERB
bmra-3417	204	11	product	product	NOUN
bmra-3417	204	12	accuracy	accuracy	NOUN
bmra-3417	204	13	and	and	CCONJ
bmra-3417	204	14	clarity	clarity	NOUN
bmra-3417	204	15	,	,	PUNCT
bmra-3417	204	16	that	that	PRON
bmra-3417	204	17	reduced	reduce	VERB
bmra-3417	204	18	unrealistic	unrealistic	ADJ
bmra-3417	204	19	expectations	expectation	NOUN
bmra-3417	204	20	and	and	CCONJ
bmra-3417	204	21	return	return	VERB
bmra-3417	204	22	rates	rate	NOUN
bmra-3417	204	23	while	while	SCONJ
bmra-3417	204	24	improving	improve	VERB
bmra-3417	204	25	the	the	DET
bmra-3417	204	26	firm	firm	NOUN
bmra-3417	204	27	’s	’s	PART
bmra-3417	204	28	financial	financial	ADJ
bmra-3417	204	29	success	success	NOUN
bmra-3417	204	30	.	.	PUNCT
bmra-3417	205	1	second	second	ADV
bmra-3417	205	2	,	,	PUNCT
bmra-3417	205	3	the	the	DET
bmra-3417	205	4	study	study	NOUN
bmra-3417	205	5	introduced	introduce	VERB
bmra-3417	205	6	a	a	DET
bmra-3417	205	7	concept	concept	NOUN
bmra-3417	205	8	for	for	ADP
bmra-3417	205	9	improving	improve	VERB
bmra-3417	205	10	customer	customer	NOUN
bmra-3417	205	11	relationships	relationship	NOUN
bmra-3417	205	12	by	by	ADP
bmra-3417	205	13	adopting	adopt	VERB
bmra-3417	205	14	an	an	DET
bmra-3417	205	15	approach	approach	NOUN
bmra-3417	205	16	to	to	PART
bmra-3417	205	17	motivate	motivate	VERB
bmra-3417	205	18	social	social	ADJ
bmra-3417	205	19	change	change	NOUN
bmra-3417	205	20	.	.	PUNCT
bmra-3417	206	1	the	the	DET
bmra-3417	206	2	author	author	NOUN
bmra-3417	206	3	presented	present	VERB
bmra-3417	206	4	a	a	DET
bmra-3417	206	5	model	model	NOUN
bmra-3417	206	6	that	that	PRON
bmra-3417	206	7	emphasizes	emphasize	VERB
bmra-3417	206	8	client	client	NOUN
bmra-3417	206	9	care	care	NOUN
bmra-3417	206	10	and	and	CCONJ
bmra-3417	206	11	customer	customer	NOUN
bmra-3417	206	12	satisfaction	satisfaction	NOUN
bmra-3417	206	13	to	to	PART
bmra-3417	206	14	stimulate	stimulate	VERB
bmra-3417	206	15	a	a	DET
bmra-3417	206	16	rewarding	rewarding	ADJ
bmra-3417	206	17	shopping	shopping	NOUN
bmra-3417	206	18	experience	experience	NOUN
bmra-3417	206	19	while	while	SCONJ
bmra-3417	206	20	demonstrating	demonstrate	VERB
bmra-3417	206	21	the	the	DET
bmra-3417	206	22	effectiveness	effectiveness	NOUN
bmra-3417	206	23	of	of	ADP
bmra-3417	206	24	strategic	strategic	ADJ
bmra-3417	206	25	approaches	approach	NOUN
bmra-3417	206	26	to	to	PART
bmra-3417	206	27	transform	transform	VERB
bmra-3417	206	28	interactions	interaction	NOUN
bmra-3417	206	29	between	between	ADP
bmra-3417	206	30	a	a	DET
bmra-3417	206	31	firm	firm	NOUN
bmra-3417	206	32	and	and	CCONJ
bmra-3417	206	33	a	a	DET
bmra-3417	206	34	customer	customer	NOUN
bmra-3417	206	35	.	.	PUNCT
bmra-3417	207	1	an	an	DET
bmra-3417	207	2	organization	organization	NOUN
bmra-3417	207	3	must	must	AUX
bmra-3417	207	4	41	41	NUM
bmra-3417	207	5	business	business	NOUN
bmra-3417	207	6	management	management	NOUN
bmra-3417	207	7	research	research	NOUN
bmra-3417	207	8	&	&	CCONJ
bmra-3417	207	9	applications	application	NOUN
bmra-3417	207	10	:	:	PUNCT
bmra-3417	207	11	a	a	DET
bmra-3417	207	12	cross	cross	ADJ
bmra-3417	207	13	-	-	ADJ
bmra-3417	207	14	disciplinary	disciplinary	ADJ
bmra-3417	207	15	journal	journal	NOUN
bmra-3417	207	16	embrace	embrace	NOUN
bmra-3417	207	17	techniques	technique	NOUN
bmra-3417	207	18	including	include	VERB
bmra-3417	207	19	understanding	understand	VERB
bmra-3417	207	20	customer	customer	NOUN
bmra-3417	207	21	needs	need	VERB
bmra-3417	207	22	to	to	PART
bmra-3417	207	23	strengthen	strengthen	VERB
bmra-3417	207	24	and	and	CCONJ
bmra-3417	207	25	manage	manage	VERB
bmra-3417	207	26	relationships	relationship	NOUN
bmra-3417	207	27	and	and	CCONJ
bmra-3417	207	28	determine	determine	VERB
bmra-3417	207	29	product	product	NOUN
bmra-3417	207	30	suitability	suitability	NOUN
bmra-3417	207	31	,	,	PUNCT
bmra-3417	207	32	thereby	thereby	ADV
bmra-3417	207	33	reducing	reduce	VERB
bmra-3417	207	34	merchandise	merchandise	NOUN
bmra-3417	207	35	return	return	NOUN
bmra-3417	207	36	rates	rate	NOUN
bmra-3417	207	37	.	.	PUNCT
bmra-3417	208	1	third	third	ADV
bmra-3417	208	2	,	,	PUNCT
bmra-3417	208	3	the	the	DET
bmra-3417	208	4	research	research	NOUN
bmra-3417	208	5	provided	provide	VERB
bmra-3417	208	6	the	the	DET
bmra-3417	208	7	findings	finding	NOUN
bmra-3417	208	8	to	to	PART
bmra-3417	208	9	support	support	VERB
bmra-3417	208	10	the	the	DET
bmra-3417	208	11	benefits	benefit	NOUN
bmra-3417	208	12	of	of	ADP
bmra-3417	208	13	a	a	DET
bmra-3417	208	14	customer	customer	NOUN
bmra-3417	208	15	-	-	PUNCT
bmra-3417	208	16	centric	centric	ADJ
bmra-3417	208	17	organizational	organizational	ADJ
bmra-3417	208	18	approach	approach	NOUN
bmra-3417	208	19	.	.	PUNCT
bmra-3417	209	1	the	the	DET
bmra-3417	209	2	overwhelming	overwhelming	ADJ
bmra-3417	209	3	response	response	NOUN
bmra-3417	209	4	from	from	ADP
bmra-3417	209	5	the	the	DET
bmra-3417	209	6	participants	participant	NOUN
bmra-3417	209	7	in	in	ADP
bmra-3417	209	8	the	the	DET
bmra-3417	209	9	study	study	NOUN
bmra-3417	209	10	focused	focus	VERB
bmra-3417	209	11	on	on	ADP
bmra-3417	209	12	the	the	DET
bmra-3417	209	13	effects	effect	NOUN
bmra-3417	209	14	of	of	ADP
bmra-3417	209	15	an	an	DET
bmra-3417	209	16	improved	improved	ADJ
bmra-3417	209	17	customer	customer	NOUN
bmra-3417	209	18	experience	experience	NOUN
bmra-3417	209	19	on	on	ADP
bmra-3417	209	20	the	the	DET
bmra-3417	209	21	reduction	reduction	NOUN
bmra-3417	209	22	of	of	ADP
bmra-3417	209	23	merchandise	merchandise	NOUN
bmra-3417	209	24	return	return	NOUN
bmra-3417	209	25	rates	rate	NOUN
bmra-3417	209	26	.	.	PUNCT
bmra-3417	210	1	a	a	DET
bmra-3417	210	2	firm	firm	NOUN
bmra-3417	210	3	’s	’s	PART
bmra-3417	210	4	ability	ability	NOUN
bmra-3417	210	5	to	to	PART
bmra-3417	210	6	offer	offer	VERB
bmra-3417	210	7	the	the	DET
bmra-3417	210	8	necessary	necessary	ADJ
bmra-3417	210	9	tools	tool	NOUN
bmra-3417	210	10	to	to	PART
bmra-3417	210	11	fulfill	fulfill	VERB
bmra-3417	210	12	the	the	DET
bmra-3417	210	13	customer	customer	NOUN
bmra-3417	210	14	’s	’s	PART
bmra-3417	210	15	needs	need	NOUN
bmra-3417	210	16	,	,	PUNCT
bmra-3417	210	17	develop	develop	VERB
bmra-3417	210	18	processes	process	NOUN
bmra-3417	210	19	and	and	CCONJ
bmra-3417	210	20	procedures	procedure	NOUN
bmra-3417	210	21	,	,	PUNCT
bmra-3417	210	22	and	and	CCONJ
bmra-3417	210	23	deliver	deliver	VERB
bmra-3417	210	24	product	product	NOUN
bmra-3417	210	25	accuracy	accuracy	NOUN
bmra-3417	210	26	and	and	CCONJ
bmra-3417	210	27	clarity	clarity	NOUN
bmra-3417	210	28	,	,	PUNCT
bmra-3417	210	29	ensures	ensure	VERB
bmra-3417	210	30	the	the	DET
bmra-3417	210	31	customer	customer	NOUN
bmra-3417	210	32	remains	remain	VERB
bmra-3417	210	33	in	in	ADP
bmra-3417	210	34	the	the	DET
bmra-3417	210	35	center	center	NOUN
bmra-3417	210	36	of	of	ADP
bmra-3417	210	37	organizational	organizational	ADJ
bmra-3417	210	38	operations	operation	NOUN
bmra-3417	210	39	.	.	PUNCT
bmra-3417	211	1	a	a	DET
bmra-3417	211	2	company	company	NOUN
bmra-3417	211	3	’s	’s	PART
bmra-3417	211	4	financial	financial	ADJ
bmra-3417	211	5	success	success	NOUN
bmra-3417	211	6	stemming	stem	VERB
bmra-3417	211	7	from	from	ADP
bmra-3417	211	8	the	the	DET
bmra-3417	211	9	reduction	reduction	NOUN
bmra-3417	211	10	of	of	ADP
bmra-3417	211	11	product	product	NOUN
bmra-3417	211	12	return	return	NOUN
bmra-3417	211	13	rates	rate	NOUN
bmra-3417	211	14	depends	depend	VERB
bmra-3417	211	15	on	on	ADP
bmra-3417	211	16	customercentric	customercentric	ADJ
bmra-3417	211	17	behavior	behavior	NOUN
bmra-3417	211	18	to	to	PART
bmra-3417	211	19	ensure	ensure	VERB
bmra-3417	211	20	a	a	DET
bmra-3417	211	21	positive	positive	ADJ
bmra-3417	211	22	customer	customer	NOUN
bmra-3417	211	23	experience	experience	NOUN
bmra-3417	211	24	.	.	PUNCT
bmra-3417	212	1	recommendations	recommendation	NOUN
bmra-3417	212	2	for	for	ADP
bmra-3417	212	3	future	future	ADJ
bmra-3417	212	4	research	research	NOUN
bmra-3417	212	5	for	for	ADP
bmra-3417	212	6	future	future	ADJ
bmra-3417	212	7	research	research	NOUN
bmra-3417	212	8	,	,	PUNCT
bmra-3417	212	9	the	the	DET
bmra-3417	212	10	author	author	NOUN
bmra-3417	212	11	recommends	recommend	VERB
bmra-3417	212	12	a	a	DET
bmra-3417	212	13	quantitative	quantitative	ADJ
bmra-3417	212	14	study	study	NOUN
bmra-3417	212	15	based	base	VERB
bmra-3417	212	16	on	on	ADP
bmra-3417	212	17	the	the	DET
bmra-3417	212	18	effectiveness	effectiveness	NOUN
bmra-3417	212	19	of	of	ADP
bmra-3417	212	20	the	the	DET
bmra-3417	212	21	product	product	NOUN
bmra-3417	212	22	return	return	NOUN
bmra-3417	212	23	rate	rate	NOUN
bmra-3417	212	24	strategy	strategy	NOUN
bmra-3417	212	25	.	.	PUNCT
bmra-3417	213	1	a	a	DET
bmra-3417	213	2	quantitative	quantitative	ADJ
bmra-3417	213	3	methodology	methodology	NOUN
bmra-3417	213	4	would	would	AUX
bmra-3417	213	5	increase	increase	VERB
bmra-3417	213	6	the	the	DET
bmra-3417	213	7	sample	sample	NOUN
bmra-3417	213	8	size	size	NOUN
bmra-3417	213	9	and	and	CCONJ
bmra-3417	213	10	create	create	VERB
bmra-3417	213	11	more	more	ADV
bmra-3417	213	12	generalizable	generalizable	ADJ
bmra-3417	213	13	conclusions	conclusion	NOUN
bmra-3417	213	14	.	.	PUNCT
bmra-3417	214	1	the	the	DET
bmra-3417	214	2	author	author	NOUN
bmra-3417	214	3	also	also	ADV
bmra-3417	214	4	recommends	recommend	VERB
bmra-3417	214	5	a	a	DET
bmra-3417	214	6	follow	follow	VERB
bmra-3417	214	7	-	-	PUNCT
bmra-3417	214	8	up	up	ADP
bmra-3417	214	9	study	study	NOUN
bmra-3417	214	10	on	on	ADP
bmra-3417	214	11	the	the	DET
bmra-3417	214	12	strategic	strategic	ADJ
bmra-3417	214	13	methods	method	NOUN
bmra-3417	214	14	utilized	utilize	VERB
bmra-3417	214	15	by	by	ADP
bmra-3417	214	16	brick	brick	NOUN
bmra-3417	214	17	-	-	PUNCT
bmra-3417	214	18	and	and	CCONJ
bmra-3417	214	19	-	-	PUNCT
bmra-3417	214	20	mortar	mortar	NOUN
bmra-3417	214	21	furniture	furniture	NOUN
bmra-3417	214	22	retailers	retailer	NOUN
bmra-3417	214	23	to	to	PART
bmra-3417	214	24	compare	compare	VERB
bmra-3417	214	25	the	the	DET
bmra-3417	214	26	approaches	approach	NOUN
bmra-3417	214	27	used	use	VERB
bmra-3417	214	28	by	by	ADP
bmra-3417	214	29	various	various	ADJ
bmra-3417	214	30	shopping	shopping	NOUN
bmra-3417	214	31	channels	channel	NOUN
bmra-3417	214	32	.	.	PUNCT
bmra-3417	215	1	the	the	DET
bmra-3417	215	2	author	author	NOUN
bmra-3417	215	3	recommends	recommend	VERB
bmra-3417	215	4	a	a	DET
bmra-3417	215	5	follow	follow	VERB
bmra-3417	215	6	-	-	PUNCT
bmra-3417	215	7	up	up	ADP
bmra-3417	215	8	study	study	NOUN
bmra-3417	215	9	that	that	PRON
bmra-3417	215	10	focuses	focus	VERB
bmra-3417	215	11	on	on	ADP
bmra-3417	215	12	interviewing	interview	VERB
bmra-3417	215	13	customers	customer	NOUN
bmra-3417	215	14	to	to	PART
bmra-3417	215	15	determine	determine	VERB
bmra-3417	215	16	the	the	DET
bmra-3417	215	17	buyer	buyer	NOUN
bmra-3417	215	18	’s	’s	PART
bmra-3417	215	19	opinions	opinion	NOUN
bmra-3417	215	20	on	on	ADP
bmra-3417	215	21	the	the	DET
bmra-3417	215	22	most	most	ADV
bmra-3417	215	23	effective	effective	ADJ
bmra-3417	215	24	strategic	strategic	ADJ
bmra-3417	215	25	techniques	technique	NOUN
bmra-3417	215	26	to	to	PART
bmra-3417	215	27	reduce	reduce	VERB
bmra-3417	215	28	product	product	NOUN
bmra-3417	215	29	return	return	NOUN
bmra-3417	215	30	rates	rate	NOUN
bmra-3417	215	31	to	to	PART
bmra-3417	215	32	compare	compare	VERB
bmra-3417	215	33	the	the	DET
bmra-3417	215	34	perspectives	perspective	NOUN
bmra-3417	215	35	of	of	ADP
bmra-3417	215	36	different	different	ADJ
bmra-3417	215	37	groups	group	NOUN
bmra-3417	215	38	.	.	PUNCT
bmra-3417	216	1	recommendations	recommendation	NOUN
bmra-3417	216	2	for	for	ADP
bmra-3417	216	3	practice	practice	NOUN
bmra-3417	216	4	the	the	DET
bmra-3417	216	5	author	author	NOUN
bmra-3417	216	6	recommends	recommend	VERB
bmra-3417	216	7	that	that	SCONJ
bmra-3417	216	8	online	online	ADJ
bmra-3417	216	9	furniture	furniture	NOUN
bmra-3417	216	10	retailers	retailer	NOUN
bmra-3417	216	11	adopt	adopt	VERB
bmra-3417	216	12	a	a	DET
bmra-3417	216	13	technique	technique	NOUN
bmra-3417	216	14	that	that	PRON
bmra-3417	216	15	ensures	ensure	VERB
bmra-3417	216	16	employees	employee	NOUN
bmra-3417	216	17	understand	understand	VERB
bmra-3417	216	18	the	the	DET
bmra-3417	216	19	customer	customer	NOUN
bmra-3417	216	20	’s	’s	PART
bmra-3417	216	21	needs	need	NOUN
bmra-3417	216	22	by	by	ADP
bmra-3417	216	23	asking	ask	VERB
bmra-3417	216	24	questions	question	NOUN
bmra-3417	216	25	and	and	CCONJ
bmra-3417	216	26	confirming	confirm	VERB
bmra-3417	216	27	that	that	SCONJ
bmra-3417	216	28	the	the	DET
bmra-3417	216	29	product	product	NOUN
bmra-3417	216	30	meets	meet	VERB
bmra-3417	216	31	the	the	DET
bmra-3417	216	32	indicated	indicate	VERB
bmra-3417	216	33	needs	need	NOUN
bmra-3417	216	34	.	.	PUNCT
bmra-3417	217	1	the	the	DET
bmra-3417	217	2	author	author	NOUN
bmra-3417	217	3	also	also	ADV
bmra-3417	217	4	recommends	recommend	VERB
bmra-3417	217	5	that	that	SCONJ
bmra-3417	217	6	decision	decision	NOUN
bmra-3417	217	7	-	-	PUNCT
bmra-3417	217	8	makers	maker	NOUN
bmra-3417	217	9	in	in	ADP
bmra-3417	217	10	a	a	DET
bmra-3417	217	11	firm	firm	NOUN
bmra-3417	217	12	understand	understand	VERB
bmra-3417	217	13	the	the	DET
bmra-3417	217	14	customer	customer	NOUN
bmra-3417	217	15	’s	’s	PART
bmra-3417	217	16	needs	need	NOUN
bmra-3417	217	17	to	to	PART
bmra-3417	217	18	reduce	reduce	VERB
bmra-3417	217	19	wrong	wrong	ADJ
bmra-3417	217	20	product	product	NOUN
bmra-3417	217	21	deliveries	delivery	NOUN
bmra-3417	217	22	because	because	SCONJ
bmra-3417	217	23	of	of	ADP
bmra-3417	217	24	misunderstanding	misunderstanding	NOUN
bmra-3417	217	25	and	and	CCONJ
bmra-3417	217	26	encourages	encourage	VERB
bmra-3417	217	27	constant	constant	ADJ
bmra-3417	217	28	communication	communication	NOUN
bmra-3417	217	29	to	to	PART
bmra-3417	217	30	meet	meet	VERB
bmra-3417	217	31	the	the	DET
bmra-3417	217	32	evolving	evolve	VERB
bmra-3417	217	33	consumer	consumer	NOUN
bmra-3417	217	34	needs	need	NOUN
bmra-3417	217	35	throughout	throughout	ADP
bmra-3417	217	36	the	the	DET
bmra-3417	217	37	order	order	NOUN
bmra-3417	217	38	process	process	NOUN
bmra-3417	217	39	.	.	PUNCT
bmra-3417	218	1	the	the	DET
bmra-3417	218	2	author	author	NOUN
bmra-3417	218	3	recommends	recommend	VERB
bmra-3417	218	4	that	that	SCONJ
bmra-3417	218	5	online	online	ADJ
bmra-3417	218	6	furniture	furniture	NOUN
bmra-3417	218	7	retailers	retailer	NOUN
bmra-3417	218	8	develop	develop	VERB
bmra-3417	218	9	policies	policy	NOUN
bmra-3417	218	10	and	and	CCONJ
bmra-3417	218	11	procedures	procedure	NOUN
bmra-3417	218	12	to	to	PART
bmra-3417	218	13	provide	provide	VERB
bmra-3417	218	14	merchandise	merchandise	NOUN
bmra-3417	218	15	return	return	NOUN
bmra-3417	218	16	guidelines	guideline	NOUN
bmra-3417	218	17	for	for	ADP
bmra-3417	218	18	the	the	DET
bmra-3417	218	19	company	company	NOUN
bmra-3417	218	20	and	and	CCONJ
bmra-3417	218	21	the	the	DET
bmra-3417	218	22	customer	customer	NOUN
bmra-3417	218	23	.	.	PUNCT
bmra-3417	219	1	the	the	DET
bmra-3417	219	2	author	author	NOUN
bmra-3417	219	3	recommends	recommend	VERB
bmra-3417	219	4	that	that	SCONJ
bmra-3417	219	5	an	an	DET
bmra-3417	219	6	organization	organization	NOUN
bmra-3417	219	7	implement	implement	VERB
bmra-3417	219	8	standardized	standardized	ADJ
bmra-3417	219	9	practices	practice	NOUN
bmra-3417	219	10	to	to	PART
bmra-3417	219	11	reduce	reduce	VERB
bmra-3417	219	12	a	a	DET
bmra-3417	219	13	customer	customer	NOUN
bmra-3417	219	14	’s	’s	PART
bmra-3417	219	15	perceived	perceive	VERB
bmra-3417	219	16	purchase	purchase	NOUN
bmra-3417	219	17	risk	risk	NOUN
bmra-3417	219	18	but	but	CCONJ
bmra-3417	219	19	allow	allow	VERB
bmra-3417	219	20	flexibility	flexibility	NOUN
bmra-3417	219	21	to	to	PART
bmra-3417	219	22	reward	reward	VERB
bmra-3417	219	23	consumer	consumer	NOUN
bmra-3417	219	24	longevity	longevity	NOUN
bmra-3417	219	25	and	and	CCONJ
bmra-3417	219	26	motivate	motivate	ADJ
bmra-3417	219	27	loyalty	loyalty	NOUN
bmra-3417	219	28	.	.	PUNCT
bmra-3417	220	1	a	a	DET
bmra-3417	220	2	final	final	ADJ
bmra-3417	220	3	recommendation	recommendation	NOUN
bmra-3417	220	4	is	be	AUX
bmra-3417	220	5	that	that	SCONJ
bmra-3417	220	6	the	the	DET
bmra-3417	220	7	online	online	ADJ
bmra-3417	220	8	furniture	furniture	NOUN
bmra-3417	220	9	retailers	retailer	NOUN
bmra-3417	220	10	ensure	ensure	VERB
bmra-3417	220	11	product	product	NOUN
bmra-3417	220	12	accuracy	accuracy	NOUN
bmra-3417	220	13	and	and	CCONJ
bmra-3417	220	14	clarity	clarity	NOUN
bmra-3417	220	15	to	to	PART
bmra-3417	220	16	help	help	VERB
bmra-3417	220	17	facilitate	facilitate	VERB
bmra-3417	220	18	a	a	DET
bmra-3417	220	19	successful	successful	ADJ
bmra-3417	220	20	transaction	transaction	NOUN
bmra-3417	220	21	and	and	CCONJ
bmra-3417	220	22	customer	customer	NOUN
bmra-3417	220	23	satisfaction	satisfaction	NOUN
bmra-3417	220	24	.	.	PUNCT
bmra-3417	221	1	firms	firm	NOUN
bmra-3417	221	2	should	should	AUX
bmra-3417	221	3	verify	verify	VERB
bmra-3417	221	4	the	the	DET
bmra-3417	221	5	accuracy	accuracy	NOUN
bmra-3417	221	6	of	of	ADP
bmra-3417	221	7	website	website	NOUN
bmra-3417	221	8	product	product	NOUN
bmra-3417	221	9	content	content	NOUN
bmra-3417	221	10	and	and	CCONJ
bmra-3417	221	11	employee	employee	NOUN
bmra-3417	221	12	product	product	NOUN
bmra-3417	221	13	knowledge	knowledge	NOUN
bmra-3417	221	14	to	to	PART
bmra-3417	221	15	reduce	reduce	VERB
bmra-3417	221	16	wrong	wrong	ADJ
bmra-3417	221	17	product	product	NOUN
bmra-3417	221	18	purchases	purchase	NOUN
bmra-3417	221	19	and	and	CCONJ
bmra-3417	221	20	positively	positively	ADV
bmra-3417	221	21	influence	influence	VERB
bmra-3417	221	22	shopping	shopping	NOUN
bmra-3417	221	23	behavior	behavior	NOUN
bmra-3417	221	24	.	.	PUNCT
bmra-3417	222	1	42	42	NUM
bmra-3417	222	2	june	june	PROPN
bmra-3417	222	3	2022	2022	NUM
bmra-3417	222	4	|	|	ADV
bmra-3417	222	5	volume	volume	NOUN
bmra-3417	222	6	1	1	NUM
bmra-3417	222	7	,	,	PUNCT
bmra-3417	222	8	number	number	NOUN
bmra-3417	222	9	2	2	NUM
bmra-3417	222	10	references	reference	NOUN
bmra-3417	222	11	abbey	abbey	PROPN
bmra-3417	222	12	,	,	PUNCT
bmra-3417	222	13	j.	j.	PROPN
bmra-3417	222	14	,	,	PUNCT
bmra-3417	222	15	ketzenberg	ketzenberg	PROPN
bmra-3417	222	16	,	,	PUNCT
bmra-3417	222	17	m.	m.	NOUN
bmra-3417	222	18	,	,	PUNCT
bmra-3417	222	19	&	&	CCONJ
bmra-3417	222	20	metters	metters	PROPN
bmra-3417	222	21	,	,	PUNCT
bmra-3417	222	22	r.	r.	PROPN
bmra-3417	222	23	(	(	PUNCT
bmra-3417	222	24	2018	2018	NUM
bmra-3417	222	25	)	)	PUNCT
bmra-3417	222	26	.	.	PUNCT
bmra-3417	223	1	a	a	DET
bmra-3417	223	2	more	more	ADV
bmra-3417	223	3	profitable	profitable	ADJ
bmra-3417	223	4	approach	approach	NOUN
bmra-3417	223	5	to	to	ADP
bmra-3417	223	6	product	product	NOUN
bmra-3417	223	7	returns	return	NOUN
bmra-3417	223	8	.	.	PUNCT
bmra-3417	224	1	mit	mit	PROPN
bmra-3417	224	2	sloan	sloan	PROPN
bmra-3417	224	3	management	management	PROPN
bmra-3417	224	4	review	review	PROPN
bmra-3417	224	5	,	,	PUNCT
bmra-3417	224	6	60(1	60(1	NUM
bmra-3417	224	7	)	)	PUNCT
bmra-3417	224	8	,	,	PUNCT
bmra-3417	224	9	1	1	NUM
bmra-3417	224	10	-	-	SYM
bmra-3417	224	11	6	6	NUM
bmra-3417	224	12	.	.	PUNCT
bmra-3417	225	1	https://sloanreview.mit.edu	https://sloanreview.mit.edu	PROPN
bmra-3417	225	2	abdollahi	abdollahi	NOUN
bmra-3417	225	3	,	,	PUNCT
bmra-3417	225	4	s.	s.	PROPN
bmra-3417	225	5	m.	m.	PROPN
bmra-3417	225	6	,	,	PUNCT
bmra-3417	225	7	ranjbarian	ranjbarian	PROPN
bmra-3417	225	8	,	,	PUNCT
bmra-3417	225	9	b.	b.	PROPN
bmra-3417	225	10	,	,	PUNCT
bmra-3417	225	11	&	&	CCONJ
bmra-3417	225	12	kazemi	kazemi	PROPN
bmra-3417	225	13	,	,	PUNCT
bmra-3417	225	14	a.	a.	NOUN
bmra-3417	225	15	(	(	PUNCT
bmra-3417	225	16	2020	2020	NUM
bmra-3417	225	17	)	)	PUNCT
bmra-3417	225	18	.	.	PUNCT
bmra-3417	226	1	an	an	DET
bmra-3417	226	2	investigation	investigation	NOUN
bmra-3417	226	3	of	of	ADP
bmra-3417	226	4	the	the	DET
bmra-3417	226	5	antecedents	antecedent	NOUN
bmra-3417	226	6	of	of	ADP
bmra-3417	226	7	consumers	consumer	NOUN
bmra-3417	226	8	’	’	PART
bmra-3417	226	9	confusion	confusion	NOUN
bmra-3417	226	10	in	in	ADP
bmra-3417	226	11	purchasing	purchase	VERB
bmra-3417	226	12	an	an	DET
bmra-3417	226	13	outbound	outbound	ADJ
bmra-3417	226	14	package	package	NOUN
bmra-3417	226	15	tour	tour	NOUN
bmra-3417	226	16	in	in	ADP
bmra-3417	226	17	the	the	DET
bmra-3417	226	18	city	city	NOUN
bmra-3417	226	19	of	of	ADP
bmra-3417	226	20	isfahan	isfahan	NOUN
bmra-3417	226	21	by	by	ADP
bmra-3417	226	22	fuzzy	fuzzy	ADJ
bmra-3417	226	23	delphi	delphi	NOUN
bmra-3417	226	24	method	method	NOUN
bmra-3417	226	25	.	.	PUNCT
bmra-3417	227	1	iranian	iranian	ADJ
bmra-3417	227	2	journal	journal	PROPN
bmra-3417	227	3	of	of	ADP
bmra-3417	227	4	management	management	NOUN
bmra-3417	227	5	studies	study	NOUN
bmra-3417	227	6	,	,	PUNCT
bmra-3417	227	7	13(3	13(3	NUM
bmra-3417	227	8	)	)	PUNCT
bmra-3417	227	9	,	,	PUNCT
bmra-3417	227	10	527	527	NUM
bmra-3417	227	11	-	-	SYM
bmra-3417	227	12	564	564	NUM
bmra-3417	227	13	.	.	PUNCT
bmra-3417	228	1	https://doi.org/10.22059/ijms.2020.278554.673581	https://doi.org/10.22059/ijms.2020.278554.673581	NOUN
bmra-3417	228	2	bandura	bandura	NOUN
bmra-3417	228	3	,	,	PUNCT
bmra-3417	228	4	a.	a.	NOUN
bmra-3417	228	5	(	(	PUNCT
bmra-3417	228	6	1986	1986	NUM
bmra-3417	228	7	)	)	PUNCT
bmra-3417	228	8	.	.	PUNCT
bmra-3417	229	1	social	social	ADJ
bmra-3417	229	2	foundations	foundation	NOUN
bmra-3417	229	3	of	of	ADP
bmra-3417	229	4	thought	thought	NOUN
bmra-3417	229	5	and	and	CCONJ
bmra-3417	229	6	action	action	NOUN
bmra-3417	229	7	:	:	PUNCT
bmra-3417	229	8	a	a	DET
bmra-3417	229	9	social	social	ADJ
bmra-3417	229	10	cognitive	cognitive	ADJ
bmra-3417	229	11	theory	theory	NOUN
bmra-3417	229	12	.	.	PUNCT
bmra-3417	230	1	englewood	englewood	PROPN
bmra-3417	230	2	cliffs	cliffs	PROPN
bmra-3417	230	3	:	:	PUNCT
bmra-3417	230	4	prentice	prentice	NOUN
bmra-3417	230	5	-	-	PUNCT
bmra-3417	230	6	hall	hall	NOUN
bmra-3417	230	7	.	.	PUNCT
bmra-3417	231	1	bozkurt	bozkurt	PROPN
bmra-3417	231	2	,	,	PUNCT
bmra-3417	231	3	s.	s.	PROPN
bmra-3417	231	4	&	&	CCONJ
bmra-3417	231	5	gligor	gligor	PROPN
bmra-3417	231	6	,	,	PUNCT
bmra-3417	231	7	d.	d.	PROPN
bmra-3417	231	8	(	(	PUNCT
bmra-3417	231	9	2019	2019	NUM
bmra-3417	231	10	)	)	PUNCT
bmra-3417	231	11	.	.	PUNCT
bmra-3417	232	1	customers	customer	NOUN
bmra-3417	232	2	’	'	PUNCT
bmra-3417	232	3	behavioral	behavioral	ADJ
bmra-3417	232	4	responses	response	NOUN
bmra-3417	232	5	to	to	ADP
bmra-3417	232	6	unfavorable	unfavorable	ADJ
bmra-3417	232	7	pricing	pricing	NOUN
bmra-3417	232	8	errors	error	NOUN
bmra-3417	232	9	:	:	PUNCT
bmra-3417	232	10	the	the	DET
bmra-3417	232	11	role	role	NOUN
bmra-3417	232	12	of	of	ADP
bmra-3417	232	13	perceived	perceive	VERB
bmra-3417	232	14	deception	deception	NOUN
bmra-3417	232	15	,	,	PUNCT
bmra-3417	232	16	dissatisfaction	dissatisfaction	NOUN
bmra-3417	232	17	,	,	PUNCT
bmra-3417	232	18	and	and	CCONJ
bmra-3417	232	19	price	price	NOUN
bmra-3417	232	20	consciousness	consciousness	NOUN
bmra-3417	232	21	.	.	PUNCT
bmra-3417	233	1	the	the	DET
bmra-3417	233	2	journal	journal	NOUN
bmra-3417	233	3	of	of	ADP
bmra-3417	233	4	consumer	consumer	NOUN
bmra-3417	233	5	marketing	marketing	NOUN
bmra-3417	233	6	,	,	PUNCT
bmra-3417	233	7	36(6	36(6	NUM
bmra-3417	233	8	)	)	PUNCT
bmra-3417	233	9	,	,	PUNCT
bmra-3417	233	10	760	760	NUM
bmra-3417	233	11	-	-	SYM
bmra-3417	233	12	771	771	NUM
bmra-3417	233	13	.	.	PUNCT
bmra-3417	234	1	https://doi.org/10.1108/jcm-06-2018-2726	https://doi.org/10.1108/jcm-06-2018-2726	PROPN
bmra-3417	234	2	brison	brison	PROPN
bmra-3417	234	3	,	,	PUNCT
bmra-3417	234	4	n.	n.	PROPN
bmra-3417	234	5	t.	t.	PROPN
bmra-3417	234	6	,	,	PUNCT
bmra-3417	234	7	pickett	pickett	PROPN
bmra-3417	234	8	,	,	PUNCT
bmra-3417	234	9	a.	a.	PROPN
bmra-3417	234	10	c.	c.	PROPN
bmra-3417	234	11	,	,	PUNCT
bmra-3417	234	12	&	&	CCONJ
bmra-3417	234	13	brown	brown	PROPN
bmra-3417	234	14	,	,	PUNCT
bmra-3417	234	15	k.	k.	PROPN
bmra-3417	234	16	m.	m.	PROPN
bmra-3417	234	17	(	(	PUNCT
bmra-3417	234	18	2020	2020	NUM
bmra-3417	234	19	)	)	PUNCT
bmra-3417	234	20	.	.	PUNCT
bmra-3417	235	1	losing	lose	VERB
bmra-3417	235	2	weight	weight	NOUN
bmra-3417	235	3	with	with	ADP
bmra-3417	235	4	charles	charles	PROPN
bmra-3417	235	5	and	and	CCONJ
bmra-3417	235	6	dan	dan	PROPN
bmra-3417	235	7	:	:	PUNCT
bmra-3417	235	8	examining	examine	VERB
bmra-3417	235	9	potential	potential	ADJ
bmra-3417	235	10	liability	liability	NOUN
bmra-3417	235	11	for	for	ADP
bmra-3417	235	12	endorser	endorser	NOUN
bmra-3417	235	13	claims	claim	NOUN
bmra-3417	235	14	in	in	ADP
bmra-3417	235	15	weight	weight	NOUN
bmra-3417	235	16	loss	loss	NOUN
bmra-3417	235	17	advertisements	advertisement	NOUN
bmra-3417	235	18	.	.	PUNCT
bmra-3417	236	1	sport	sport	NOUN
bmra-3417	236	2	marketing	marketing	NOUN
bmra-3417	236	3	quarterly	quarterly	ADV
bmra-3417	236	4	,	,	PUNCT
bmra-3417	236	5	29(2	29(2	NUM
bmra-3417	236	6	)	)	PUNCT
bmra-3417	236	7	,	,	PUNCT
bmra-3417	236	8	134	134	NUM
bmra-3417	236	9	-	-	SYM
bmra-3417	236	10	147	147	NUM
bmra-3417	236	11	.	.	PUNCT
bmra-3417	237	1	https://doi.org/10.32731/smq.292.062020.05	https://doi.org/10.32731/smq.292.062020.05	ADJ
bmra-3417	237	2	brooksbank	brooksbank	NOUN
bmra-3417	237	3	,	,	PUNCT
bmra-3417	237	4	r.	r.	PROPN
bmra-3417	237	5	,	,	PUNCT
bmra-3417	237	6	&	&	CCONJ
bmra-3417	237	7	fullerton	fullerton	PROPN
bmra-3417	237	8	,	,	PUNCT
bmra-3417	237	9	s.	s.	PROPN
bmra-3417	237	10	(	(	PUNCT
bmra-3417	237	11	2020	2020	NUM
bmra-3417	237	12	)	)	PUNCT
bmra-3417	237	13	.	.	PUNCT
bmra-3417	238	1	cognitive	cognitive	ADJ
bmra-3417	238	2	dissonance	dissonance	NOUN
bmra-3417	238	3	revisited	revisit	VERB
bmra-3417	238	4	:	:	PUNCT
bmra-3417	238	5	a	a	DET
bmra-3417	238	6	typology	typology	NOUN
bmra-3417	238	7	of	of	ADP
bmra-3417	238	8	b2b	b2b	NOUN
bmra-3417	238	9	buyers	buyer	NOUN
bmra-3417	238	10	’	'	PUNCT
bmra-3417	238	11	post	post	ADJ
bmra-3417	238	12	-	-	ADJ
bmra-3417	238	13	decision	decision	ADJ
bmra-3417	238	14	‘	'	PUNCT
bmra-3417	238	15	cognitive	cognitive	ADJ
bmra-3417	238	16	states	state	NOUN
bmra-3417	238	17	’	'	PUNCT
bmra-3417	238	18	and	and	CCONJ
bmra-3417	238	19	its	its	PRON
bmra-3417	238	20	implications	implication	NOUN
bmra-3417	238	21	for	for	ADP
bmra-3417	238	22	sales	sale	NOUN
bmra-3417	238	23	professionals	professional	NOUN
bmra-3417	238	24	.	.	PUNCT
bmra-3417	239	1	asia	asia	PROPN
bmra-3417	239	2	pacific	pacific	PROPN
bmra-3417	239	3	journal	journal	PROPN
bmra-3417	239	4	of	of	ADP
bmra-3417	239	5	marketing	marketing	NOUN
bmra-3417	239	6	and	and	CCONJ
bmra-3417	239	7	logistics	logistic	NOUN
bmra-3417	239	8	,	,	PUNCT
bmra-3417	239	9	32(8	32(8	NUM
bmra-3417	239	10	)	)	PUNCT
bmra-3417	239	11	,	,	PUNCT
bmra-3417	239	12	1759	1759	NUM
bmra-3417	239	13	-	-	SYM
bmra-3417	239	14	1782	1782	NUM
bmra-3417	239	15	.	.	PUNCT
bmra-3417	240	1	https://doi.org/10.1108/apjml-01-2019-0068	https://doi.org/10.1108/apjml-01-2019-0068	DET
bmra-3417	240	2	cankaya	cankaya	NOUN
bmra-3417	240	3	,	,	PUNCT
bmra-3417	240	4	s.	s.	PROPN
bmra-3417	240	5	y.	y.	PROPN
bmra-3417	240	6	(	(	PUNCT
bmra-3417	240	7	2020	2020	NUM
bmra-3417	240	8	)	)	PUNCT
bmra-3417	240	9	.	.	PUNCT
bmra-3417	241	1	the	the	DET
bmra-3417	241	2	effects	effect	NOUN
bmra-3417	241	3	of	of	ADP
bmra-3417	241	4	strategic	strategic	ADJ
bmra-3417	241	5	sourcing	sourcing	NOUN
bmra-3417	241	6	on	on	ADP
bmra-3417	241	7	supply	supply	NOUN
bmra-3417	241	8	chain	chain	NOUN
bmra-3417	241	9	strategies	strategy	NOUN
bmra-3417	241	10	.	.	PUNCT
bmra-3417	242	1	journal	journal	NOUN
bmra-3417	242	2	of	of	ADP
bmra-3417	242	3	global	global	ADJ
bmra-3417	242	4	operations	operation	NOUN
bmra-3417	242	5	and	and	CCONJ
bmra-3417	242	6	strategic	strategic	ADJ
bmra-3417	242	7	sourcing	sourcing	NOUN
bmra-3417	242	8	,	,	PUNCT
bmra-3417	242	9	13(2	13(2	PROPN
bmra-3417	242	10	)	)	PUNCT
bmra-3417	242	11	,	,	PUNCT
bmra-3417	242	12	129	129	NUM
bmra-3417	242	13	-	-	SYM
bmra-3417	242	14	148	148	NUM
bmra-3417	242	15	.	.	PUNCT
bmra-3417	243	1	https://doi.org/10.1108/jgoss-01-2019-0002	https://doi.org/10.1108/jgoss-01-2019-0002	NOUN
bmra-3417	243	2	chalotra	chalotra	PROPN
bmra-3417	243	3	,	,	PUNCT
bmra-3417	243	4	v.	v.	PROPN
bmra-3417	243	5	(	(	PUNCT
bmra-3417	243	6	2018	2018	NUM
bmra-3417	243	7	)	)	PUNCT
bmra-3417	243	8	.	.	PUNCT
bmra-3417	244	1	order	order	NOUN
bmra-3417	244	2	processing	processing	NOUN
bmra-3417	244	3	process	process	NOUN
bmra-3417	244	4	in	in	ADP
bmra-3417	244	5	physical	physical	ADJ
bmra-3417	244	6	distribution	distribution	NOUN
bmra-3417	244	7	adopted	adopt	VERB
bmra-3417	244	8	by	by	ADP
bmra-3417	244	9	small	small	ADJ
bmra-3417	244	10	scale	scale	NOUN
bmra-3417	244	11	cements	cement	NOUN
bmra-3417	244	12	manufacturing	manufacturing	NOUN
bmra-3417	244	13	firms	firm	NOUN
bmra-3417	244	14	.	.	PUNCT
bmra-3417	245	1	journal	journal	NOUN
bmra-3417	245	2	of	of	ADP
bmra-3417	245	3	supply	supply	NOUN
bmra-3417	245	4	chain	chain	NOUN
bmra-3417	245	5	management	management	NOUN
bmra-3417	245	6	systems	system	NOUN
bmra-3417	245	7	,	,	PUNCT
bmra-3417	245	8	7(3	7(3	NUM
bmra-3417	245	9	)	)	PUNCT
bmra-3417	245	10	,	,	PUNCT
bmra-3417	245	11	8	8	NUM
bmra-3417	245	12	-	-	SYM
bmra-3417	245	13	15	15	NUM
bmra-3417	245	14	.	.	PUNCT
bmra-3417	246	1	http://www.manuscript.publishingindia.com	http://www.manuscript.publishingindia.com	PROPN
bmra-3417	246	2	chudhury	chudhury	PROPN
bmra-3417	246	3	,	,	PUNCT
bmra-3417	246	4	d.	d.	PROPN
bmra-3417	246	5	k.	k.	PROPN
bmra-3417	246	6	&	&	CCONJ
bmra-3417	246	7	gulati	gulati	PROPN
bmra-3417	246	8	,	,	PUNCT
bmra-3417	246	9	u.	u.	PROPN
bmra-3417	246	10	(	(	PUNCT
bmra-3417	246	11	2020	2020	NUM
bmra-3417	246	12	)	)	PUNCT
bmra-3417	246	13	.	.	PUNCT
bmra-3417	247	1	product	product	NOUN
bmra-3417	247	2	attributes	attribute	NOUN
bmra-3417	247	3	based	base	VERB
bmra-3417	247	4	on	on	ADP
bmra-3417	247	5	customer	customer	NOUN
bmra-3417	247	6	’s	’s	PART
bmra-3417	247	7	perception	perception	NOUN
bmra-3417	247	8	and	and	CCONJ
bmra-3417	247	9	their	their	PRON
bmra-3417	247	10	effect	effect	NOUN
bmra-3417	247	11	on	on	ADP
bmra-3417	247	12	customer	customer	NOUN
bmra-3417	247	13	satisfaction	satisfaction	NOUN
bmra-3417	247	14	:	:	PUNCT
bmra-3417	247	15	the	the	DET
bmra-3417	247	16	kano	kano	NOUN
bmra-3417	247	17	analysis	analysis	NOUN
bmra-3417	247	18	of	of	ADP
bmra-3417	247	19	mobile	mobile	ADJ
bmra-3417	247	20	brands	brand	NOUN
bmra-3417	247	21	.	.	PUNCT
bmra-3417	248	1	decision	decision	NOUN
bmra-3417	248	2	,	,	PUNCT
bmra-3417	248	3	47(1	47(1	NUM
bmra-3417	248	4	)	)	PUNCT
bmra-3417	248	5	,	,	PUNCT
bmra-3417	248	6	49	49	NUM
bmra-3417	248	7	-	-	SYM
bmra-3417	248	8	60	60	NUM
bmra-3417	248	9	.	.	PUNCT
bmra-3417	249	1	https://doi.org/10.1007/s40622-020-00233-x	https://doi.org/10.1007/s40622-020-00233-x	PROPN
bmra-3417	249	2	daroch	daroch	PROPN
bmra-3417	249	3	,	,	PUNCT
bmra-3417	249	4	b.	b.	PROPN
bmra-3417	249	5	,	,	PUNCT
bmra-3417	249	6	nagrath	nagrath	PROPN
bmra-3417	249	7	,	,	PUNCT
bmra-3417	249	8	g.	g.	PROPN
bmra-3417	249	9	,	,	PUNCT
bmra-3417	249	10	&	&	CCONJ
bmra-3417	249	11	gupta	gupta	PROPN
bmra-3417	249	12	,	,	PUNCT
bmra-3417	249	13	a.	a.	NOUN
bmra-3417	249	14	(	(	PUNCT
bmra-3417	249	15	2021	2021	NUM
bmra-3417	249	16	)	)	PUNCT
bmra-3417	249	17	.	.	PUNCT
bmra-3417	250	1	a	a	DET
bmra-3417	250	2	study	study	NOUN
bmra-3417	250	3	on	on	ADP
bmra-3417	250	4	factors	factor	NOUN
bmra-3417	250	5	limiting	limit	VERB
bmra-3417	250	6	online	online	ADJ
bmra-3417	250	7	shopping	shopping	NOUN
bmra-3417	250	8	behaviour	behaviour	NOUN
bmra-3417	250	9	of	of	ADP
bmra-3417	250	10	consumers	consumer	NOUN
bmra-3417	250	11	.	.	PUNCT
bmra-3417	251	1	rajagiri	rajagiri	NOUN
bmra-3417	251	2	management	management	NOUN
bmra-3417	251	3	journal	journal	NOUN
bmra-3417	251	4	,	,	PUNCT
bmra-3417	251	5	15(1	15(1	NUM
bmra-3417	251	6	)	)	PUNCT
bmra-3417	251	7	,	,	PUNCT
bmra-3417	251	8	39	39	NUM
bmra-3417	251	9	-	-	SYM
bmra-3417	251	10	52	52	NUM
bmra-3417	251	11	.	.	PUNCT
bmra-3417	252	1	https://doi.org/10.1108/ramj-07-2020-0038	https://doi.org/10.1108/ramj-07-2020-0038	NOUN
bmra-3417	252	2	dang	dang	PROPN
bmra-3417	252	3	,	,	PUNCT
bmra-3417	252	4	v.	v.	PROPN
bmra-3417	252	5	t.	t.	PROPN
bmra-3417	252	6	&	&	CCONJ
bmra-3417	252	7	pham	pham	PROPN
bmra-3417	252	8	,	,	PUNCT
bmra-3417	252	9	t.	t.	PROPN
bmra-3417	252	10	l.	l.	PROPN
bmra-3417	252	11	(	(	PUNCT
bmra-3417	252	12	2018	2018	NUM
bmra-3417	252	13	)	)	PUNCT
bmra-3417	252	14	.	.	PUNCT
bmra-3417	253	1	an	an	DET
bmra-3417	253	2	empirical	empirical	ADJ
bmra-3417	253	3	investigation	investigation	NOUN
bmra-3417	253	4	of	of	ADP
bmra-3417	253	5	consumer	consumer	NOUN
bmra-3417	253	6	perceptions	perception	NOUN
bmra-3417	253	7	of	of	ADP
bmra-3417	253	8	online	online	ADJ
bmra-3417	253	9	shopping	shopping	NOUN
bmra-3417	253	10	in	in	ADP
bmra-3417	253	11	an	an	DET
bmra-3417	253	12	emerging	emerge	VERB
bmra-3417	253	13	economy	economy	NOUN
bmra-3417	253	14	:	:	PUNCT
bmra-3417	253	15	adoption	adoption	PROPN
bmra-3417	253	16	theory	theory	NOUN
bmra-3417	253	17	perspective	perspective	NOUN
bmra-3417	253	18	.	.	PUNCT
bmra-3417	254	1	asia	asia	PROPN
bmra-3417	254	2	pacific	pacific	PROPN
bmra-3417	254	3	journal	journal	PROPN
bmra-3417	254	4	of	of	ADP
bmra-3417	254	5	marketing	marketing	NOUN
bmra-3417	254	6	and	and	CCONJ
bmra-3417	254	7	logistics	logistic	NOUN
bmra-3417	254	8	,	,	PUNCT
bmra-3417	254	9	30(4	30(4	NUM
bmra-3417	254	10	)	)	PUNCT
bmra-3417	254	11	,	,	PUNCT
bmra-3417	254	12	952	952	NUM
bmra-3417	254	13	-	-	SYM
bmra-3417	254	14	971	971	NUM
bmra-3417	254	15	.	.	PUNCT
bmra-3417	255	1	https://doi.org/10.1108/apjml-01-2018-0038	https://doi.org/10.1108/apjml-01-2018-0038	PROPN
bmra-3417	255	2	https://sloanreview.mit.edu/	https://sloanreview.mit.edu/	PROPN
bmra-3417	255	3	https://doi.org/10.22059/ijms.2020.278554.673581	https://doi.org/10.22059/ijms.2020.278554.673581	NUM
bmra-3417	255	4	https://doi.org/10.1108/jcm-06-2018-2726	https://doi.org/10.1108/jcm-06-2018-2726	NOUN
bmra-3417	255	5	https://doi.org/10.32731/smq.292.062020.05	https://doi.org/10.32731/smq.292.062020.05	NOUN
bmra-3417	255	6	https://doi.org/10.1108/apjml-01-2019-0068	https://doi.org/10.1108/apjml-01-2019-0068	NOUN
bmra-3417	255	7	https://doi.org/10.1108/jgoss-01-2019-0002	https://doi.org/10.1108/jgoss-01-2019-0002	NOUN
bmra-3417	255	8	http://www.manuscript.publishingindia.com/	http://www.manuscript.publishingindia.com/	PROPN
bmra-3417	255	9	http://www.manuscript.publishingindia.com/	http://www.manuscript.publishingindia.com/	PROPN
bmra-3417	255	10	https://doi.org/10.1007/s40622-020-00233-x	https://doi.org/10.1007/s40622-020-00233-x	PROPN
bmra-3417	255	11	https://doi.org/10.1108/ramj-07-2020-0038	https://doi.org/10.1108/ramj-07-2020-0038	PROPN
bmra-3417	255	12	https://doi.org/10.1108/apjml-01-2018-0038	https://doi.org/10.1108/apjml-01-2018-0038	NOUN
bmra-3417	255	13	43	43	NUM
bmra-3417	255	14	business	business	NOUN
bmra-3417	255	15	management	management	NOUN
bmra-3417	255	16	research	research	PROPN
bmra-3417	255	17	&	&	CCONJ
bmra-3417	255	18	applications	application	NOUN
bmra-3417	255	19	:	:	PUNCT
bmra-3417	255	20	a	a	DET
bmra-3417	255	21	cross	cross	ADJ
bmra-3417	255	22	-	-	ADJ
bmra-3417	255	23	disciplinary	disciplinary	ADJ
bmra-3417	255	24	journal	journal	NOUN
bmra-3417	255	25	de	de	PROPN
bmra-3417	255	26	las	las	PROPN
bmra-3417	255	27	heras	hera	NOUN
bmra-3417	255	28	-	-	PUNCT
bmra-3417	255	29	rosas	rosa	NOUN
bmra-3417	255	30	,	,	PUNCT
bmra-3417	255	31	c.	c.	PROPN
bmra-3417	255	32	&	&	CCONJ
bmra-3417	255	33	herrera	herrera	PROPN
bmra-3417	255	34	,	,	PUNCT
bmra-3417	255	35	j.	j.	PROPN
bmra-3417	255	36	(	(	PUNCT
bmra-3417	255	37	2021	2021	NUM
bmra-3417	255	38	)	)	PUNCT
bmra-3417	255	39	.	.	PUNCT
bmra-3417	256	1	innovation	innovation	NOUN
bmra-3417	256	2	and	and	CCONJ
bmra-3417	256	3	competitive	competitive	ADJ
bmra-3417	256	4	intelligence	intelligence	NOUN
bmra-3417	256	5	in	in	ADP
bmra-3417	256	6	business	business	NOUN
bmra-3417	256	7	:	:	PUNCT
bmra-3417	256	8	a	a	DET
bmra-3417	256	9	bibliometric	bibliometric	ADJ
bmra-3417	256	10	analysis	analysis	NOUN
bmra-3417	256	11	.	.	PUNCT
bmra-3417	257	1	international	international	ADJ
bmra-3417	257	2	journal	journal	PROPN
bmra-3417	257	3	of	of	ADP
bmra-3417	257	4	financial	financial	ADJ
bmra-3417	257	5	studies	study	NOUN
bmra-3417	257	6	,	,	PUNCT
bmra-3417	257	7	9	9	NUM
bmra-3417	257	8	,	,	PUNCT
bmra-3417	257	9	1	1	NUM
bmra-3417	257	10	-	-	SYM
bmra-3417	257	11	18	18	NUM
bmra-3417	257	12	.	.	PUNCT
bmra-3417	258	1	https://doi.org/10.3390/ijfs9020031	https://doi.org/10.3390/ijfs9020031	NOUN
bmra-3417	258	2	gajewska	gajewska	NOUN
bmra-3417	258	3	,	,	PUNCT
bmra-3417	258	4	t.	t.	PROPN
bmra-3417	258	5	,	,	PUNCT
bmra-3417	258	6	zimon	zimon	PROPN
bmra-3417	258	7	,	,	PUNCT
bmra-3417	258	8	d.	d.	PROPN
bmra-3417	258	9	,	,	PUNCT
bmra-3417	258	10	kaczor	kaczor	PROPN
bmra-3417	258	11	,	,	PUNCT
bmra-3417	258	12	g.	g.	PROPN
bmra-3417	258	13	,	,	PUNCT
bmra-3417	258	14	&	&	CCONJ
bmra-3417	258	15	madzik	madzik	ADV
bmra-3417	258	16	,	,	PUNCT
bmra-3417	258	17	p.	p.	NOUN
bmra-3417	258	18	(	(	PUNCT
bmra-3417	258	19	2020	2020	NUM
bmra-3417	258	20	)	)	PUNCT
bmra-3417	258	21	.	.	PUNCT
bmra-3417	259	1	the	the	DET
bmra-3417	259	2	impact	impact	NOUN
bmra-3417	259	3	of	of	ADP
bmra-3417	259	4	the	the	DET
bmra-3417	259	5	level	level	NOUN
bmra-3417	259	6	of	of	ADP
bmra-3417	259	7	customer	customer	NOUN
bmra-3417	259	8	satisfaction	satisfaction	NOUN
bmra-3417	259	9	on	on	ADP
bmra-3417	259	10	the	the	DET
bmra-3417	259	11	quality	quality	NOUN
bmra-3417	259	12	of	of	ADP
bmra-3417	259	13	e	e	NOUN
bmra-3417	259	14	-	-	NOUN
bmra-3417	259	15	commerce	commerce	NOUN
bmra-3417	259	16	services	service	NOUN
bmra-3417	259	17	.	.	PUNCT
bmra-3417	260	1	international	international	ADJ
bmra-3417	260	2	journal	journal	PROPN
bmra-3417	260	3	of	of	ADP
bmra-3417	260	4	productivity	productivity	NOUN
bmra-3417	260	5	and	and	CCONJ
bmra-3417	260	6	performance	performance	NOUN
bmra-3417	260	7	management	management	NOUN
bmra-3417	260	8	,	,	PUNCT
bmra-3417	260	9	69(4	69(4	NOUN
bmra-3417	260	10	)	)	PUNCT
bmra-3417	260	11	,	,	PUNCT
bmra-3417	260	12	666	666	NUM
bmra-3417	260	13	-	-	SYM
bmra-3417	260	14	684	684	NUM
bmra-3417	260	15	.	.	PUNCT
bmra-3417	261	1	https://doi.org/10.1108/ijppm-01-2019-0018	https://doi.org/10.1108/ijppm-01-2019-0018	NOUN
bmra-3417	261	2	haverila	haverila	PROPN
bmra-3417	261	3	,	,	PUNCT
bmra-3417	261	4	m.	m.	NOUN
bmra-3417	261	5	,	,	PUNCT
bmra-3417	261	6	haverila	haverila	PROPN
bmra-3417	261	7	,	,	PUNCT
bmra-3417	261	8	k.	k.	PROPN
bmra-3417	261	9	,	,	PUNCT
bmra-3417	261	10	&	&	CCONJ
bmra-3417	261	11	arora	arora	PROPN
bmra-3417	261	12	,	,	PUNCT
bmra-3417	261	13	m.	m.	NOUN
bmra-3417	261	14	(	(	PUNCT
bmra-3417	261	15	2020	2020	NUM
bmra-3417	261	16	)	)	PUNCT
bmra-3417	261	17	.	.	PUNCT
bmra-3417	262	1	comparing	compare	VERB
bmra-3417	262	2	the	the	DET
bmra-3417	262	3	service	service	NOUN
bmra-3417	262	4	experience	experience	NOUN
bmra-3417	262	5	of	of	ADP
bmra-3417	262	6	satisfied	satisfied	ADJ
bmra-3417	262	7	and	and	CCONJ
bmra-3417	262	8	nonsatisfied	nonsatisfie	VERB
bmra-3417	262	9	customers	customer	NOUN
bmra-3417	262	10	in	in	ADP
bmra-3417	262	11	the	the	DET
bmra-3417	262	12	context	context	NOUN
bmra-3417	262	13	of	of	ADP
bmra-3417	262	14	wine	wine	NOUN
bmra-3417	262	15	tasting	taste	VERB
bmra-3417	262	16	rooms	room	NOUN
bmra-3417	262	17	using	use	VERB
bmra-3417	262	18	the	the	DET
bmra-3417	262	19	servqual	servqual	ADJ
bmra-3417	262	20	model	model	NOUN
bmra-3417	262	21	.	.	PUNCT
bmra-3417	263	1	international	international	ADJ
bmra-3417	263	2	journal	journal	NOUN
bmra-3417	263	3	of	of	ADP
bmra-3417	263	4	wine	wine	NOUN
bmra-3417	263	5	business	business	NOUN
bmra-3417	263	6	research	research	NOUN
bmra-3417	263	7	,	,	PUNCT
bmra-3417	263	8	32(2	32(2	NUM
bmra-3417	263	9	)	)	PUNCT
bmra-3417	263	10	,	,	PUNCT
bmra-3417	263	11	301	301	NUM
bmra-3417	263	12	-	-	SYM
bmra-3417	263	13	324	324	NUM
bmra-3417	263	14	.	.	PUNCT
bmra-3417	264	1	hjort	hjort	NOUN
bmra-3417	264	2	,	,	PUNCT
bmra-3417	264	3	k.	k.	PROPN
bmra-3417	264	4	,	,	PUNCT
bmra-3417	264	5	hellstrom	hellstrom	PROPN
bmra-3417	264	6	,	,	PUNCT
bmra-3417	264	7	d.	d.	PROPN
bmra-3417	264	8	,	,	PUNCT
bmra-3417	264	9	karlsson	karlsson	PROPN
bmra-3417	264	10	,	,	PUNCT
bmra-3417	264	11	s.	s.	PROPN
bmra-3417	264	12	,	,	PUNCT
bmra-3417	264	13	&	&	CCONJ
bmra-3417	264	14	oghazi	oghazi	PROPN
bmra-3417	264	15	,	,	PUNCT
bmra-3417	264	16	p.	p.	NOUN
bmra-3417	264	17	(	(	PUNCT
bmra-3417	264	18	2019	2019	NUM
bmra-3417	264	19	)	)	PUNCT
bmra-3417	264	20	.	.	PUNCT
bmra-3417	265	1	typology	typology	NOUN
bmra-3417	265	2	of	of	ADP
bmra-3417	265	3	practices	practice	NOUN
bmra-3417	265	4	for	for	ADP
bmra-3417	265	5	managing	manage	VERB
bmra-3417	265	6	consumer	consumer	NOUN
bmra-3417	265	7	returns	return	NOUN
bmra-3417	265	8	in	in	ADP
bmra-3417	265	9	internet	internet	NOUN
bmra-3417	265	10	retailing	retailing	NOUN
bmra-3417	265	11	.	.	PUNCT
bmra-3417	266	1	international	international	ADJ
bmra-3417	266	2	journal	journal	PROPN
bmra-3417	266	3	of	of	ADP
bmra-3417	266	4	physical	physical	ADJ
bmra-3417	266	5	distribution	distribution	NOUN
bmra-3417	266	6	&	&	CCONJ
bmra-3417	266	7	logistics	logistic	NOUN
bmra-3417	266	8	management	management	NOUN
bmra-3417	266	9	,	,	PUNCT
bmra-3417	266	10	49(7	49(7	NUM
bmra-3417	266	11	)	)	PUNCT
bmra-3417	266	12	,	,	PUNCT
bmra-3417	266	13	767	767	NUM
bmra-3417	266	14	-	-	SYM
bmra-3417	266	15	790	790	NUM
bmra-3417	266	16	.	.	PUNCT
bmra-3417	267	1	https://doi.org/10.1108/ijpdlm-12-2017-0368	https://doi.org/10.1108/ijpdlm-12-2017-0368	PROPN
bmra-3417	267	2	kautish	kautish	PROPN
bmra-3417	267	3	,	,	PUNCT
bmra-3417	267	4	p.	p.	PROPN
bmra-3417	267	5	,	,	PUNCT
bmra-3417	267	6	&	&	CCONJ
bmra-3417	267	7	sharma	sharma	PROPN
bmra-3417	267	8	,	,	PUNCT
bmra-3417	267	9	r.	r.	PROPN
bmra-3417	267	10	(	(	PUNCT
bmra-3417	267	11	2019	2019	NUM
bmra-3417	267	12	)	)	PUNCT
bmra-3417	267	13	.	.	PUNCT
bmra-3417	268	1	managing	manage	VERB
bmra-3417	268	2	online	online	ADJ
bmra-3417	268	3	product	product	NOUN
bmra-3417	268	4	assortment	assortment	NOUN
bmra-3417	268	5	and	and	CCONJ
bmra-3417	268	6	order	order	VERB
bmra-3417	268	7	fulfillment	fulfillment	NOUN
bmra-3417	268	8	for	for	ADP
bmra-3417	268	9	superior	superior	ADJ
bmra-3417	268	10	e	e	NOUN
bmra-3417	268	11	-	-	ADJ
bmra-3417	268	12	tailing	tail	VERB
bmra-3417	268	13	service	service	NOUN
bmra-3417	268	14	experience	experience	NOUN
bmra-3417	268	15	.	.	PUNCT
bmra-3417	269	1	asia	asia	PROPN
bmra-3417	269	2	pacific	pacific	PROPN
bmra-3417	269	3	journal	journal	PROPN
bmra-3417	269	4	of	of	ADP
bmra-3417	269	5	marketing	marketing	NOUN
bmra-3417	269	6	and	and	CCONJ
bmra-3417	269	7	logistics	logistic	NOUN
bmra-3417	269	8	,	,	PUNCT
bmra-3417	269	9	31(4	31(4	NUM
bmra-3417	269	10	)	)	PUNCT
bmra-3417	269	11	,	,	PUNCT
bmra-3417	269	12	11611192	11611192	NUM
bmra-3417	269	13	.	.	PUNCT
bmra-3417	270	1	https://doi.org/10.1108/apjml-05-2018-0167	https://doi.org/10.1108/apjml-05-2018-0167	NOUN
bmra-3417	270	2	le	le	X
bmra-3417	270	3	,	,	PUNCT
bmra-3417	270	4	m.	m.	NOUN
bmra-3417	270	5	t.	t.	PROPN
bmra-3417	270	6	h.	h.	PROPN
bmra-3417	270	7	(	(	PUNCT
bmra-3417	270	8	2021	2021	NUM
bmra-3417	270	9	)	)	PUNCT
bmra-3417	270	10	.	.	PUNCT
bmra-3417	271	1	the	the	DET
bmra-3417	271	2	impact	impact	NOUN
bmra-3417	271	3	of	of	ADP
bmra-3417	271	4	brand	brand	NOUN
bmra-3417	271	5	love	love	NOUN
bmra-3417	271	6	on	on	ADP
bmra-3417	271	7	brand	brand	NOUN
bmra-3417	271	8	loyalty	loyalty	NOUN
bmra-3417	271	9	:	:	PUNCT
bmra-3417	271	10	the	the	DET
bmra-3417	271	11	moderating	moderate	VERB
bmra-3417	271	12	role	role	NOUN
bmra-3417	271	13	of	of	ADP
bmra-3417	271	14	self	self	NOUN
bmra-3417	271	15	-	-	PUNCT
bmra-3417	271	16	esteem	esteem	NOUN
bmra-3417	271	17	and	and	CCONJ
bmra-3417	271	18	social	social	ADJ
bmra-3417	271	19	influences	influence	NOUN
bmra-3417	271	20	.	.	PUNCT
bmra-3417	272	1	spanish	spanish	ADJ
bmra-3417	272	2	journal	journal	NOUN
bmra-3417	272	3	of	of	ADP
bmra-3417	272	4	marketing	marketing	NOUN
bmra-3417	272	5	–	–	PUNCT
bmra-3417	272	6	esic	esic	ADJ
bmra-3417	272	7	,	,	PUNCT
bmra-3417	272	8	25(1	25(1	NUM
bmra-3417	272	9	)	)	PUNCT
bmra-3417	272	10	,	,	PUNCT
bmra-3417	272	11	156	156	NUM
bmra-3417	272	12	-	-	SYM
bmra-3417	272	13	180	180	NUM
bmra-3417	272	14	.	.	PUNCT
bmra-3417	273	1	https://doi.org/10.1108/sjme05-2020-0086	https://doi.org/10.1108/sjme05-2020-0086	PROPN
bmra-3417	273	2	lin	lin	PROPN
bmra-3417	273	3	,	,	PUNCT
bmra-3417	273	4	d.	d.	PROPN
bmra-3417	273	5	,	,	PUNCT
bmra-3417	273	6	lee	lee	PROPN
bmra-3417	273	7	,	,	PUNCT
bmra-3417	273	8	c.	c.	PROPN
bmra-3417	273	9	k.	k.	PROPN
bmra-3417	273	10	m.	m.	PROPN
bmra-3417	273	11	,	,	PUNCT
bmra-3417	273	12	siu	siu	NOUN
bmra-3417	273	13	,	,	PUNCT
bmra-3417	273	14	m.	m.	NOUN
bmra-3417	273	15	k.	k.	PROPN
bmra-3417	273	16	,	,	PUNCT
bmra-3417	273	17	lau	lau	PROPN
bmra-3417	273	18	,	,	PUNCT
bmra-3417	273	19	h.	h.	PROPN
bmra-3417	273	20	,	,	PUNCT
bmra-3417	273	21	&	&	CCONJ
bmra-3417	273	22	choy	choy	PROPN
bmra-3417	273	23	,	,	PUNCT
bmra-3417	273	24	k.	k.	PROPN
bmra-3417	273	25	l.	l.	PROPN
bmra-3417	273	26	(	(	PUNCT
bmra-3417	273	27	2020	2020	NUM
bmra-3417	273	28	)	)	PUNCT
bmra-3417	273	29	.	.	PUNCT
bmra-3417	274	1	analysis	analysis	NOUN
bmra-3417	274	2	of	of	ADP
bmra-3417	274	3	customers	customer	NOUN
bmra-3417	274	4	’	'	PUNCT
bmra-3417	274	5	return	return	VERB
bmra-3417	274	6	behaviour	behaviour	NOUN
bmra-3417	274	7	after	after	ADP
bmra-3417	274	8	online	online	ADJ
bmra-3417	274	9	shopping	shopping	NOUN
bmra-3417	274	10	in	in	ADP
bmra-3417	274	11	china	china	PROPN
bmra-3417	274	12	using	use	VERB
bmra-3417	274	13	sem	sem	PROPN
bmra-3417	274	14	.	.	PUNCT
bmra-3417	275	1	industrial	industrial	PROPN
bmra-3417	275	2	management	management	PROPN
bmra-3417	275	3	&	&	CCONJ
bmra-3417	275	4	data	datum	NOUN
bmra-3417	275	5	systems	system	NOUN
bmra-3417	275	6	,	,	PUNCT
bmra-3417	275	7	120(5	120(5	NUM
bmra-3417	275	8	)	)	PUNCT
bmra-3417	275	9	,	,	PUNCT
bmra-3417	275	10	883	883	NUM
bmra-3417	275	11	-	-	SYM
bmra-3417	275	12	902	902	NUM
bmra-3417	275	13	.	.	PUNCT
bmra-3417	276	1	https://doi.org/10.1108/imds-05-2019-0296	https://doi.org/10.1108/imds-05-2019-0296	PROPN
bmra-3417	276	2	lok	lok	PROPN
bmra-3417	276	3	,	,	PUNCT
bmra-3417	276	4	s.	s.	PROPN
bmra-3417	276	5	y.	y.	PROPN
bmra-3417	276	6	p.	p.	PROPN
bmra-3417	276	7	,	,	PUNCT
bmra-3417	276	8	vui	vui	PROPN
bmra-3417	276	9	,	,	PUNCT
bmra-3417	276	10	c.	c.	PROPN
bmra-3417	276	11	n.	n.	PROPN
bmra-3417	276	12	,	,	PUNCT
bmra-3417	276	13	chuen	chuen	PROPN
bmra-3417	276	14	,	,	PUNCT
bmra-3417	276	15	s.	s.	PROPN
bmra-3417	276	16	k.	k.	PROPN
bmra-3417	276	17	,	,	PUNCT
bmra-3417	276	18	&	&	CCONJ
bmra-3417	276	19	wei	wei	PROPN
bmra-3417	276	20	,	,	PUNCT
bmra-3417	276	21	l.	l.	PROPN
bmra-3417	276	22	h.	h.	PROPN
bmra-3417	276	23	(	(	PUNCT
bmra-3417	276	24	2019	2019	NUM
bmra-3417	276	25	)	)	PUNCT
bmra-3417	276	26	.	.	PUNCT
bmra-3417	277	1	modelling	model	VERB
bmra-3417	277	2	perceived	perceive	VERB
bmra-3417	277	3	value	value	NOUN
bmra-3417	277	4	,	,	PUNCT
bmra-3417	277	5	trust	trust	NOUN
bmra-3417	277	6	,	,	PUNCT
bmra-3417	277	7	satisfaction	satisfaction	NOUN
bmra-3417	277	8	and	and	CCONJ
bmra-3417	277	9	consumer	consumer	NOUN
bmra-3417	277	10	commitment	commitment	NOUN
bmra-3417	277	11	:	:	PUNCT
bmra-3417	277	12	an	an	DET
bmra-3417	277	13	analysis	analysis	NOUN
bmra-3417	277	14	of	of	ADP
bmra-3417	277	15	fast	fast	ADJ
bmra-3417	277	16	moving	move	VERB
bmra-3417	277	17	consumer	consumer	NOUN
bmra-3417	277	18	goods	good	NOUN
bmra-3417	277	19	in	in	ADP
bmra-3417	277	20	malaysia	malaysia	PROPN
bmra-3417	277	21	.	.	PUNCT
bmra-3417	278	1	global	global	ADJ
bmra-3417	278	2	business	business	NOUN
bmra-3417	278	3	and	and	CCONJ
bmra-3417	278	4	management	management	NOUN
bmra-3417	278	5	research	research	NOUN
bmra-3417	278	6	,	,	PUNCT
bmra-3417	278	7	suppl	suppl	PROPN
bmra-3417	278	8	.	.	PUNCT
bmra-3417	279	1	special	special	ADJ
bmra-3417	279	2	issue	issue	NOUN
bmra-3417	279	3	,	,	PUNCT
bmra-3417	279	4	11(2	11(2	NOUN
bmra-3417	279	5	)	)	PUNCT
bmra-3417	279	6	,	,	PUNCT
bmra-3417	279	7	185	185	NUM
bmra-3417	279	8	-	-	SYM
bmra-3417	279	9	196	196	NUM
bmra-3417	279	10	.	.	PUNCT
bmra-3417	280	1	http://www.gbmrjournal.com	http://www.gbmrjournal.com	X
bmra-3417	280	2	makhitha	makhitha	PROPN
bmra-3417	280	3	,	,	PUNCT
bmra-3417	280	4	k.	k.	PROPN
bmra-3417	280	5	m.	m.	PROPN
bmra-3417	280	6	,	,	PUNCT
bmra-3417	280	7	&	&	CCONJ
bmra-3417	280	8	ngobeni	ngobeni	NOUN
bmra-3417	280	9	,	,	PUNCT
bmra-3417	280	10	k.	k.	PROPN
bmra-3417	280	11	(	(	PUNCT
bmra-3417	280	12	2021	2021	NUM
bmra-3417	280	13	)	)	PUNCT
bmra-3417	280	14	.	.	PUNCT
bmra-3417	281	1	the	the	DET
bmra-3417	281	2	influence	influence	NOUN
bmra-3417	281	3	of	of	ADP
bmra-3417	281	4	demographic	demographic	ADJ
bmra-3417	281	5	factors	factor	NOUN
bmra-3417	281	6	on	on	ADP
bmra-3417	281	7	perceived	perceive	VERB
bmra-3417	281	8	risks	risk	NOUN
bmra-3417	281	9	affecting	affect	VERB
bmra-3417	281	10	attitude	attitude	NOUN
bmra-3417	281	11	towards	towards	ADP
bmra-3417	281	12	online	online	ADJ
bmra-3417	281	13	shopping	shopping	NOUN
bmra-3417	281	14	.	.	PUNCT
bmra-3417	282	1	south	south	ADJ
bmra-3417	282	2	african	african	ADJ
bmra-3417	282	3	journal	journal	PROPN
bmra-3417	282	4	of	of	ADP
bmra-3417	282	5	information	information	NOUN
bmra-3417	282	6	management	management	NOUN
bmra-3417	282	7	,	,	PUNCT
bmra-3417	282	8	23(1	23(1	NUM
bmra-3417	282	9	)	)	PUNCT
bmra-3417	282	10	,	,	PUNCT
bmra-3417	282	11	19	19	NUM
bmra-3417	282	12	.	.	PUNCT
bmra-3417	282	13	https://doi.org/10.4102/sajim.v23i1.1283	https://doi.org/10.4102/sajim.v23i1.1283	NUM
bmra-3417	283	1	moudatsou	moudatsou	NOUN
bmra-3417	283	2	,	,	PUNCT
bmra-3417	283	3	m.	m.	NOUN
bmra-3417	283	4	,	,	PUNCT
bmra-3417	283	5	koukouli	koukouli	PROPN
bmra-3417	283	6	,	,	PUNCT
bmra-3417	283	7	s.	s.	PROPN
bmra-3417	283	8	,	,	PUNCT
bmra-3417	283	9	palioka	palioka	NOUN
bmra-3417	283	10	,	,	PUNCT
bmra-3417	283	11	e.	e.	PROPN
bmra-3417	283	12	,	,	PUNCT
bmra-3417	283	13	pattakou	pattakou	PROPN
bmra-3417	283	14	,	,	PUNCT
bmra-3417	283	15	g.	g.	PROPN
bmra-3417	283	16	,	,	PUNCT
bmra-3417	283	17	teleme	teleme	NOUN
bmra-3417	283	18	,	,	PUNCT
bmra-3417	283	19	p.	p.	NOUN
bmra-3417	283	20	,	,	PUNCT
bmra-3417	283	21	fasoi	fasoi	PROPN
bmra-3417	283	22	,	,	PUNCT
bmra-3417	283	23	g.	g.	PROPN
bmra-3417	283	24	,	,	PUNCT
bmra-3417	283	25	kaba	kaba	PROPN
bmra-3417	283	26	,	,	PUNCT
bmra-3417	283	27	e.	e.	PROPN
bmra-3417	283	28	,	,	PUNCT
bmra-3417	283	29	&	&	CCONJ
bmra-3417	283	30	stavropoulou	stavropoulou	PROPN
bmra-3417	283	31	,	,	PUNCT
bmra-3417	283	32	a.	a.	NOUN
bmra-3417	283	33	(	(	PUNCT
bmra-3417	283	34	2021	2021	NUM
bmra-3417	283	35	)	)	PUNCT
bmra-3417	283	36	.	.	PUNCT
bmra-3417	284	1	caring	care	VERB
bmra-3417	284	2	for	for	ADP
bmra-3417	284	3	patients	patient	NOUN
bmra-3417	284	4	with	with	ADP
bmra-3417	284	5	psychosis	psychosis	NOUN
bmra-3417	284	6	:	:	PUNCT
bmra-3417	284	7	mental	mental	ADJ
bmra-3417	284	8	health	health	PROPN
bmra-3417	284	9	professional	professional	NOUN
bmra-3417	284	10	’s	’s	PART
bmra-3417	284	11	views	view	NOUN
bmra-3417	284	12	on	on	ADP
bmra-3417	284	13	informal	informal	ADJ
bmra-3417	284	14	caregivers	caregiver	NOUN
bmra-3417	284	15	’	'	PUNCT
bmra-3417	284	16	needs	need	NOUN
bmra-3417	284	17	.	.	PUNCT
bmra-3417	285	1	international	international	ADJ
bmra-3417	285	2	journal	journal	PROPN
bmra-3417	285	3	of	of	ADP
bmra-3417	285	4	environmental	environmental	ADJ
bmra-3417	285	5	research	research	NOUN
bmra-3417	285	6	and	and	CCONJ
bmra-3417	285	7	public	public	ADJ
bmra-3417	285	8	health	health	NOUN
bmra-3417	285	9	,	,	PUNCT
bmra-3417	285	10	18(6	18(6	NOUN
bmra-3417	285	11	)	)	PUNCT
bmra-3417	285	12	,	,	PUNCT
bmra-3417	285	13	1	1	NUM
bmra-3417	285	14	-	-	SYM
bmra-3417	285	15	14	14	NUM
bmra-3417	285	16	.	.	PUNCT
bmra-3417	286	1	https://doi.org/10.3390/ijerph18062964	https://doi.org/10.3390/ijerph18062964	PROPN
bmra-3417	286	2	https://doi.org/10.3390/ijfs9020031	https://doi.org/10.3390/ijfs9020031	PROPN
bmra-3417	286	3	https://doi.org/10.1108/ijppm-01-2019-0018	https://doi.org/10.1108/ijppm-01-2019-0018	PROPN
bmra-3417	286	4	https://doi.org/10.1108/ijpdlm-12-2017-0368	https://doi.org/10.1108/ijpdlm-12-2017-0368	PROPN
bmra-3417	286	5	https://doi.org/10.1108/apjml-05-2018-0167	https://doi.org/10.1108/apjml-05-2018-0167	PROPN
bmra-3417	286	6	https://doi.org/10.1108/sjme-05-2020-0086	https://doi.org/10.1108/sjme-05-2020-0086	PROPN
bmra-3417	286	7	https://doi.org/10.1108/sjme-05-2020-0086	https://doi.org/10.1108/sjme-05-2020-0086	PROPN
bmra-3417	286	8	https://doi.org/10.1108/imds-05-2019-0296	https://doi.org/10.1108/imds-05-2019-0296	NOUN
bmra-3417	286	9	http://www.gbmrjournal.com/	http://www.gbmrjournal.com/	X
bmra-3417	286	10	https://doi.org/10.4102/sajim.v23i1.1283	https://doi.org/10.4102/sajim.v23i1.1283	X
bmra-3417	286	11	https://doi.org/10.3390/ijerph18062964	https://doi.org/10.3390/ijerph18062964	PROPN
bmra-3417	286	12	44	44	NUM
bmra-3417	286	13	june	june	PROPN
bmra-3417	286	14	2022	2022	NUM
bmra-3417	287	1	|	|	ADV
bmra-3417	287	2	volume	volume	NOUN
bmra-3417	287	3	1	1	NUM
bmra-3417	287	4	,	,	PUNCT
bmra-3417	287	5	number	number	NOUN
bmra-3417	287	6	2	2	NUM
bmra-3417	287	7	mumuni	mumuni	ADJ
bmra-3417	287	8	,	,	PUNCT
bmra-3417	287	9	a.	a.	NOUN
bmra-3417	287	10	g.	g.	PROPN
bmra-3417	287	11	,	,	PUNCT
bmra-3417	287	12	lancendorfer	lancendorfer	PROPN
bmra-3417	287	13	,	,	PUNCT
bmra-3417	287	14	k.	k.	PROPN
bmra-3417	287	15	m.	m.	PROPN
bmra-3417	287	16	,	,	PUNCT
bmra-3417	287	17	o’reilly	o’reilly	ADV
bmra-3417	287	18	,	,	PUNCT
bmra-3417	287	19	k.	k.	PROPN
bmra-3417	287	20	a.	a.	PROPN
bmra-3417	287	21	,	,	PUNCT
bmra-3417	287	22	&	&	CCONJ
bmra-3417	287	23	macmillian	macmillian	PROPN
bmra-3417	287	24	,	,	PUNCT
bmra-3417	287	25	a.	a.	NOUN
bmra-3417	287	26	(	(	PUNCT
bmra-3417	287	27	2019	2019	NUM
bmra-3417	287	28	)	)	PUNCT
bmra-3417	287	29	.	.	PUNCT
bmra-3417	288	1	antecedents	antecedent	NOUN
bmra-3417	288	2	of	of	ADP
bmra-3417	288	3	consumers	consumer	NOUN
bmra-3417	288	4	’	’	PART
bmra-3417	288	5	reliance	reliance	NOUN
bmra-3417	288	6	on	on	ADP
bmra-3417	288	7	online	online	ADJ
bmra-3417	288	8	product	product	NOUN
bmra-3417	288	9	reviews	review	NOUN
bmra-3417	288	10	.	.	PUNCT
bmra-3417	289	1	journal	journal	NOUN
bmra-3417	289	2	of	of	ADP
bmra-3417	289	3	research	research	NOUN
bmra-3417	289	4	in	in	ADP
bmra-3417	289	5	interactive	interactive	ADJ
bmra-3417	289	6	marketing	marketing	NOUN
bmra-3417	289	7	,	,	PUNCT
bmra-3417	289	8	13(1	13(1	NUM
bmra-3417	289	9	)	)	PUNCT
bmra-3417	289	10	,	,	PUNCT
bmra-3417	289	11	2646	2646	NUM
bmra-3417	289	12	.	.	PUNCT
bmra-3417	290	1	https://doi.org/10.1108/jrim-11-2017-0096	https://doi.org/10.1108/jrim-11-2017-0096	PROPN
bmra-3417	290	2	nonaka	nonaka	PROPN
bmra-3417	290	3	,	,	PUNCT
bmra-3417	290	4	i.	i.	PROPN
bmra-3417	290	5	&	&	CCONJ
bmra-3417	290	6	takeuchi	takeuchi	PROPN
bmra-3417	290	7	,	,	PUNCT
bmra-3417	290	8	h.	h.	PROPN
bmra-3417	290	9	(	(	PUNCT
bmra-3417	290	10	2021	2021	NUM
bmra-3417	290	11	)	)	PUNCT
bmra-3417	290	12	.	.	PUNCT
bmra-3417	291	1	strategy	strategy	NOUN
bmra-3417	291	2	as	as	ADP
bmra-3417	291	3	a	a	DET
bmra-3417	291	4	way	way	NOUN
bmra-3417	291	5	of	of	ADP
bmra-3417	291	6	life	life	NOUN
bmra-3417	291	7	.	.	PUNCT
bmra-3417	292	1	mit	mit	PROPN
bmra-3417	292	2	sloan	sloan	PROPN
bmra-3417	292	3	management	management	PROPN
bmra-3417	292	4	review	review	PROPN
bmra-3417	292	5	,	,	PUNCT
bmra-3417	292	6	63(1	63(1	NUM
bmra-3417	292	7	)	)	PUNCT
bmra-3417	292	8	,	,	PUNCT
bmra-3417	292	9	5663	5663	NUM
bmra-3417	292	10	.	.	PUNCT
bmra-3417	293	1	https://sloanreview.mit.edu	https://sloanreview.mit.edu	PROPN
bmra-3417	293	2	nitsche	nitsche	PROPN
bmra-3417	293	3	,	,	PUNCT
bmra-3417	293	4	b.	b.	PROPN
bmra-3417	293	5	&	&	CCONJ
bmra-3417	293	6	gerlach	gerlach	PROPN
bmra-3417	293	7	,	,	PUNCT
bmra-3417	293	8	b.	b.	PROPN
bmra-3417	293	9	(	(	PUNCT
bmra-3417	293	10	2020	2020	NUM
bmra-3417	293	11	)	)	PUNCT
bmra-3417	293	12	.	.	PUNCT
bmra-3417	294	1	overcoming	overcome	VERB
bmra-3417	294	2	barriers	barrier	NOUN
bmra-3417	294	3	in	in	ADP
bmra-3417	294	4	supply	supply	NOUN
bmra-3417	294	5	chain	chain	NOUN
bmra-3417	294	6	analytics	analytic	NOUN
bmra-3417	294	7	—	—	PUNCT
bmra-3417	294	8	investigating	investigate	VERB
bmra-3417	294	9	measures	measure	NOUN
bmra-3417	294	10	in	in	ADP
bmra-3417	294	11	lscm	lscm	ADJ
bmra-3417	294	12	organizations	organization	NOUN
bmra-3417	294	13	.	.	PUNCT
bmra-3417	295	1	logistics	logistic	NOUN
bmra-3417	295	2	,	,	PUNCT
bmra-3417	295	3	4(1	4(1	NOUN
bmra-3417	295	4	)	)	PUNCT
bmra-3417	295	5	,	,	PUNCT
bmra-3417	295	6	1	1	NUM
bmra-3417	295	7	-	-	SYM
bmra-3417	295	8	27	27	NUM
bmra-3417	295	9	.	.	PUNCT
bmra-3417	296	1	https://doi.org/10.3390/logistics4010005	https://doi.org/10.3390/logistics4010005	PROPN
bmra-3417	296	2	o’reilly	o’reilly	ADV
bmra-3417	296	3	,	,	PUNCT
bmra-3417	296	4	k.	k.	PROPN
bmra-3417	296	5	a.	a.	PROPN
bmra-3417	296	6	,	,	PUNCT
bmra-3417	296	7	macmillian	macmillian	PROPN
bmra-3417	296	8	,	,	PUNCT
bmra-3417	296	9	a.	a.	PROPN
bmra-3417	296	10	,	,	PUNCT
bmra-3417	296	11	mumuni	mumuni	PROPN
bmra-3417	296	12	,	,	PUNCT
bmra-3417	296	13	a.	a.	NOUN
bmra-3417	296	14	g.	g.	PROPN
bmra-3417	296	15	,	,	PUNCT
bmra-3417	296	16	&	&	CCONJ
bmra-3417	296	17	lancendorfer	lancendorfer	PROPN
bmra-3417	296	18	,	,	PUNCT
bmra-3417	296	19	k.	k.	PROPN
bmra-3417	296	20	m.	m.	PROPN
bmra-3417	296	21	(	(	PUNCT
bmra-3417	296	22	2018	2018	NUM
bmra-3417	296	23	)	)	PUNCT
bmra-3417	296	24	.	.	PUNCT
bmra-3417	297	1	factors	factor	NOUN
bmra-3417	297	2	affecting	affect	VERB
bmra-3417	297	3	consumers	consumer	NOUN
bmra-3417	297	4	’	'	PUNCT
bmra-3417	297	5	online	online	ADJ
bmra-3417	297	6	product	product	NOUN
bmra-3417	297	7	review	review	NOUN
bmra-3417	297	8	use	use	NOUN
bmra-3417	297	9	.	.	PUNCT
bmra-3417	298	1	qualitative	qualitative	ADJ
bmra-3417	298	2	market	market	NOUN
bmra-3417	298	3	research	research	NOUN
bmra-3417	298	4	,	,	PUNCT
bmra-3417	298	5	21(3	21(3	NUM
bmra-3417	298	6	)	)	PUNCT
bmra-3417	298	7	,	,	PUNCT
bmra-3417	298	8	375	375	NUM
bmra-3417	298	9	-	-	SYM
bmra-3417	298	10	400	400	NUM
bmra-3417	298	11	.	.	PUNCT
bmra-3417	299	1	https://doi.org/10.1108/qmr-01-2016-0004	https://doi.org/10.1108/qmr-01-2016-0004	PROPN
bmra-3417	299	2	panwar	panwar	PROPN
bmra-3417	299	3	,	,	PUNCT
bmra-3417	299	4	t.	t.	PROPN
bmra-3417	299	5	&	&	CCONJ
bmra-3417	299	6	khan	khan	PROPN
bmra-3417	299	7	,	,	PUNCT
bmra-3417	299	8	k.	k.	PROPN
bmra-3417	299	9	(	(	PUNCT
bmra-3417	299	10	2020	2020	NUM
bmra-3417	299	11	)	)	PUNCT
bmra-3417	299	12	.	.	PUNCT
bmra-3417	300	1	evolution	evolution	NOUN
bmra-3417	300	2	of	of	ADP
bmra-3417	300	3	neuromarketing	neuromarketing	NOUN
bmra-3417	300	4	and	and	CCONJ
bmra-3417	300	5	its	its	PRON
bmra-3417	300	6	applicability	applicability	NOUN
bmra-3417	300	7	in	in	ADP
bmra-3417	300	8	on	on	ADP
bmra-3417	300	9	-	-	PUNCT
bmra-3417	300	10	demand	demand	NOUN
bmra-3417	300	11	appbased	appbase	VERB
bmra-3417	300	12	services	service	NOUN
bmra-3417	300	13	in	in	ADP
bmra-3417	300	14	india	india	PROPN
bmra-3417	300	15	:	:	PUNCT
bmra-3417	300	16	a	a	DET
bmra-3417	300	17	theoretical	theoretical	ADJ
bmra-3417	300	18	perspective	perspective	NOUN
bmra-3417	300	19	.	.	PUNCT
bmra-3417	301	1	iup	iup	PROPN
bmra-3417	301	2	journal	journal	PROPN
bmra-3417	301	3	of	of	ADP
bmra-3417	301	4	marketing	marketing	NOUN
bmra-3417	301	5	management	management	NOUN
bmra-3417	301	6	,	,	PUNCT
bmra-3417	301	7	19(4	19(4	PROPN
bmra-3417	301	8	)	)	PUNCT
bmra-3417	301	9	,	,	PUNCT
bmra-3417	301	10	7	7	NUM
bmra-3417	301	11	-	-	SYM
bmra-3417	301	12	34	34	NUM
bmra-3417	301	13	.	.	PUNCT
bmra-3417	302	1	https://iupindia.in	https://iupindia.in	PROPN
bmra-3417	302	2	parihar	parihar	PROPN
bmra-3417	302	3	,	,	PUNCT
bmra-3417	302	4	p.	p.	PROPN
bmra-3417	302	5	,	,	PUNCT
bmra-3417	302	6	dawra	dawra	PROPN
bmra-3417	302	7	,	,	PUNCT
bmra-3417	302	8	j.	j.	PROPN
bmra-3417	302	9	,	,	PUNCT
bmra-3417	302	10	&	&	CCONJ
bmra-3417	302	11	sahay	sahay	PROPN
bmra-3417	302	12	,	,	PUNCT
bmra-3417	302	13	v.	v.	PROPN
bmra-3417	302	14	(	(	PUNCT
bmra-3417	302	15	2019	2019	NUM
bmra-3417	302	16	)	)	PUNCT
bmra-3417	302	17	.	.	PUNCT
bmra-3417	303	1	the	the	DET
bmra-3417	303	2	role	role	NOUN
bmra-3417	303	3	of	of	ADP
bmra-3417	303	4	customer	customer	NOUN
bmra-3417	303	5	engagement	engagement	NOUN
bmra-3417	303	6	in	in	ADP
bmra-3417	303	7	the	the	DET
bmra-3417	303	8	involvementloyalty	involvementloyalty	NOUN
bmra-3417	303	9	link	link	NOUN
bmra-3417	303	10	.	.	PUNCT
bmra-3417	304	1	marketing	marketing	NOUN
bmra-3417	304	2	intelligence	intelligence	PROPN
bmra-3417	304	3	&	&	CCONJ
bmra-3417	304	4	planning	planning	PROPN
bmra-3417	304	5	,	,	PUNCT
bmra-3417	304	6	37(2	37(2	PROPN
bmra-3417	304	7	)	)	PUNCT
bmra-3417	304	8	,	,	PUNCT
bmra-3417	304	9	66	66	NUM
bmra-3417	304	10	-	-	SYM
bmra-3417	304	11	79	79	NUM
bmra-3417	304	12	.	.	PUNCT
bmra-3417	305	1	https://doi.org/10.1108/mip-11-2017-0318	https://doi.org/10.1108/mip-11-2017-0318	ADV
bmra-3417	305	2	rantala	rantala	NOUN
bmra-3417	305	3	,	,	PUNCT
bmra-3417	305	4	t.	t.	PROPN
bmra-3417	305	5	,	,	PUNCT
bmra-3417	305	6	apilo	apilo	ADV
bmra-3417	305	7	,	,	PUNCT
bmra-3417	305	8	t.	t.	PROPN
bmra-3417	305	9	,	,	PUNCT
bmra-3417	305	10	palomaki	palomaki	NOUN
bmra-3417	305	11	,	,	PUNCT
bmra-3417	305	12	k.	k.	PROPN
bmra-3417	305	13	,	,	PUNCT
bmra-3417	305	14	&	&	CCONJ
bmra-3417	305	15	valkokari	valkokari	PROPN
bmra-3417	305	16	,	,	PUNCT
bmra-3417	305	17	k.	k.	PROPN
bmra-3417	305	18	(	(	PUNCT
bmra-3417	305	19	2020	2020	NUM
bmra-3417	305	20	)	)	PUNCT
bmra-3417	305	21	.	.	PUNCT
bmra-3417	306	1	selling	sell	VERB
bmra-3417	306	2	data	data	NOUN
bmra-3417	306	3	-	-	PUNCT
bmra-3417	306	4	based	base	VERB
bmra-3417	306	5	value	value	NOUN
bmra-3417	306	6	in	in	ADP
bmra-3417	306	7	business	business	NOUN
bmra-3417	306	8	-	-	PUNCT
bmra-3417	306	9	tobusiness	tobusiness	NOUN
bmra-3417	306	10	markets	market	NOUN
bmra-3417	306	11	.	.	PUNCT
bmra-3417	307	1	technology	technology	NOUN
bmra-3417	307	2	innovation	innovation	NOUN
bmra-3417	307	3	management	management	NOUN
bmra-3417	307	4	review	review	NOUN
bmra-3417	307	5	,	,	PUNCT
bmra-3417	307	6	10(1	10(1	NUM
bmra-3417	307	7	)	)	PUNCT
bmra-3417	307	8	,	,	PUNCT
bmra-3417	307	9	45	45	NUM
bmra-3417	307	10	-	-	SYM
bmra-3417	307	11	53	53	NUM
bmra-3417	307	12	.	.	PUNCT
bmra-3417	308	1	https://timreview.ca/article/1313	https://timreview.ca/article/1313	PROPN
bmra-3417	308	2	rathod	rathod	PROPN
bmra-3417	308	3	,	,	PUNCT
bmra-3417	308	4	j.	j.	PROPN
bmra-3417	308	5	(	(	PUNCT
bmra-3417	308	6	2021	2021	NUM
bmra-3417	308	7	)	)	PUNCT
bmra-3417	308	8	.	.	PUNCT
bmra-3417	309	1	factors	factor	NOUN
bmra-3417	309	2	underlying	underlie	VERB
bmra-3417	309	3	consumer	consumer	NOUN
bmra-3417	309	4	online	online	ADJ
bmra-3417	309	5	buying	buying	NOUN
bmra-3417	309	6	decisions	decision	NOUN
bmra-3417	309	7	in	in	ADP
bmra-3417	309	8	an	an	DET
bmra-3417	309	9	indian	indian	ADJ
bmra-3417	309	10	context	context	NOUN
bmra-3417	309	11	.	.	PUNCT
bmra-3417	310	1	academy	academy	NOUN
bmra-3417	310	2	of	of	ADP
bmra-3417	310	3	marketing	marketing	NOUN
bmra-3417	310	4	studies	study	NOUN
bmra-3417	310	5	journal	journal	NOUN
bmra-3417	310	6	,	,	PUNCT
bmra-3417	310	7	25(1	25(1	NUM
bmra-3417	310	8	)	)	PUNCT
bmra-3417	310	9	,	,	PUNCT
bmra-3417	310	10	1	1	NUM
bmra-3417	310	11	-	-	SYM
bmra-3417	310	12	8	8	NUM
bmra-3417	310	13	.	.	PUNCT
bmra-3417	310	14	https://www.abacademies.org	https://www.abacademies.org	PROPN
bmra-3417	310	15	rintamaki	rintamaki	PROPN
bmra-3417	310	16	,	,	PUNCT
bmra-3417	310	17	t.	t.	PROPN
bmra-3417	310	18	,	,	PUNCT
bmra-3417	310	19	spence	spence	NOUN
bmra-3417	310	20	,	,	PUNCT
bmra-3417	310	21	m.	m.	NOUN
bmra-3417	310	22	t.	t.	PROPN
bmra-3417	310	23	,	,	PUNCT
bmra-3417	310	24	saarijavari	saarijavari	PROPN
bmra-3417	310	25	,	,	PUNCT
bmra-3417	310	26	h.	h.	PROPN
bmra-3417	310	27	,	,	PUNCT
bmra-3417	310	28	joensuu	joensuu	PROPN
bmra-3417	310	29	,	,	PUNCT
bmra-3417	310	30	j.	j.	PROPN
bmra-3417	310	31	,	,	PUNCT
bmra-3417	310	32	&	&	CCONJ
bmra-3417	310	33	yrjola	yrjola	PROPN
bmra-3417	310	34	,	,	PUNCT
bmra-3417	310	35	m.	m.	NOUN
bmra-3417	310	36	(	(	PUNCT
bmra-3417	310	37	2021	2021	NUM
bmra-3417	310	38	)	)	PUNCT
bmra-3417	310	39	.	.	PUNCT
bmra-3417	311	1	customers	customer	NOUN
bmra-3417	311	2	’	'	PUNCT
bmra-3417	311	3	perceptions	perception	NOUN
bmra-3417	311	4	of	of	ADP
bmra-3417	311	5	returning	return	VERB
bmra-3417	311	6	items	item	NOUN
bmra-3417	311	7	purchased	purchase	VERB
bmra-3417	311	8	online	online	ADV
bmra-3417	311	9	:	:	PUNCT
bmra-3417	311	10	planned	plan	VERB
bmra-3417	311	11	versus	versus	ADP
bmra-3417	311	12	unplanned	unplanned	ADJ
bmra-3417	311	13	product	product	NOUN
bmra-3417	311	14	returners	returner	NOUN
bmra-3417	311	15	.	.	PUNCT
bmra-3417	312	1	international	international	ADJ
bmra-3417	312	2	journal	journal	PROPN
bmra-3417	312	3	of	of	ADP
bmra-3417	312	4	physical	physical	ADJ
bmra-3417	312	5	distribution	distribution	NOUN
bmra-3417	312	6	&	&	CCONJ
bmra-3417	312	7	logistics	logistic	NOUN
bmra-3417	312	8	management	management	NOUN
bmra-3417	312	9	,	,	PUNCT
bmra-3417	312	10	51	51	NUM
bmra-3417	312	11	,	,	PUNCT
bmra-3417	312	12	403	403	NUM
bmra-3417	312	13	-	-	SYM
bmra-3417	312	14	422	422	NUM
bmra-3417	312	15	.	.	PUNCT
bmra-3417	313	1	https://doi.org/10.1108/ijpdlm-102019-0302	https://doi.org/10.1108/ijpdlm-102019-0302	PROPN
bmra-3417	313	2	ritola	ritola	PROPN
bmra-3417	313	3	,	,	PUNCT
bmra-3417	313	4	i.	i.	PROPN
bmra-3417	313	5	,	,	PUNCT
bmra-3417	313	6	krikke	krikke	PROPN
bmra-3417	313	7	,	,	PUNCT
bmra-3417	313	8	h.	h.	PROPN
bmra-3417	313	9	,	,	PUNCT
bmra-3417	313	10	&	&	CCONJ
bmra-3417	313	11	caniels	caniel	NOUN
bmra-3417	313	12	,	,	PUNCT
bmra-3417	313	13	m.	m.	NOUN
bmra-3417	313	14	c.	c.	PROPN
bmra-3417	313	15	j.	j.	PROPN
bmra-3417	313	16	(	(	PUNCT
bmra-3417	313	17	2020	2020	NUM
bmra-3417	313	18	)	)	PUNCT
bmra-3417	313	19	.	.	PUNCT
bmra-3417	314	1	learning	learn	VERB
bmra-3417	314	2	from	from	ADP
bmra-3417	314	3	returned	return	VERB
bmra-3417	314	4	products	product	NOUN
bmra-3417	314	5	in	in	ADP
bmra-3417	314	6	a	a	DET
bmra-3417	314	7	closed	closed	ADJ
bmra-3417	314	8	loop	loop	NOUN
bmra-3417	314	9	supply	supply	NOUN
bmra-3417	314	10	chain	chain	NOUN
bmra-3417	314	11	:	:	PUNCT
bmra-3417	314	12	a	a	DET
bmra-3417	314	13	systematic	systematic	ADJ
bmra-3417	314	14	literature	literature	NOUN
bmra-3417	314	15	review	review	NOUN
bmra-3417	314	16	.	.	PUNCT
bmra-3417	315	1	logistics	logistic	NOUN
bmra-3417	315	2	,	,	PUNCT
bmra-3417	315	3	4(2	4(2	NUM
bmra-3417	315	4	)	)	PUNCT
bmra-3417	315	5	,	,	PUNCT
bmra-3417	315	6	1	1	NUM
bmra-3417	315	7	-	-	SYM
bmra-3417	315	8	13	13	NUM
bmra-3417	315	9	.	.	PUNCT
bmra-3417	316	1	https://doi.org/10.3390/logistics4020007	https://doi.org/10.3390/logistics4020007	VERB
bmra-3417	316	2	russo	russo	PROPN
bmra-3417	316	3	,	,	PUNCT
bmra-3417	316	4	i.	i.	PROPN
bmra-3417	316	5	,	,	PUNCT
bmra-3417	316	6	confente	confente	PROPN
bmra-3417	316	7	,	,	PUNCT
bmra-3417	316	8	i.	i.	PROPN
bmra-3417	316	9	,	,	PUNCT
bmra-3417	316	10	gligor	gligor	PROPN
bmra-3417	316	11	,	,	PUNCT
bmra-3417	316	12	d.	d.	PROPN
bmra-3417	316	13	,	,	PUNCT
bmra-3417	316	14	&	&	CCONJ
bmra-3417	316	15	cobelli	cobelli	PROPN
bmra-3417	316	16	,	,	PUNCT
bmra-3417	316	17	n.	n.	NOUN
bmra-3417	316	18	(	(	PUNCT
bmra-3417	316	19	2019	2019	NUM
bmra-3417	316	20	)	)	PUNCT
bmra-3417	316	21	.	.	PUNCT
bmra-3417	317	1	a	a	DET
bmra-3417	317	2	roadmap	roadmap	NOUN
bmra-3417	317	3	for	for	ADP
bmra-3417	317	4	applying	apply	VERB
bmra-3417	317	5	qualitative	qualitative	ADJ
bmra-3417	317	6	comparative	comparative	ADJ
bmra-3417	317	7	analysis	analysis	NOUN
bmra-3417	317	8	in	in	ADP
bmra-3417	317	9	supply	supply	NOUN
bmra-3417	317	10	chain	chain	NOUN
bmra-3417	317	11	research	research	NOUN
bmra-3417	317	12	:	:	PUNCT
bmra-3417	317	13	the	the	DET
bmra-3417	317	14	reverse	reverse	ADJ
bmra-3417	317	15	supply	supply	NOUN
bmra-3417	317	16	chain	chain	NOUN
bmra-3417	317	17	case	case	NOUN
bmra-3417	317	18	.	.	PUNCT
bmra-3417	318	1	international	international	ADJ
bmra-3417	318	2	journal	journal	PROPN
bmra-3417	318	3	of	of	ADP
bmra-3417	318	4	physical	physical	ADJ
bmra-3417	318	5	distribution	distribution	NOUN
bmra-3417	318	6	&	&	CCONJ
bmra-3417	318	7	logistics	logistic	NOUN
bmra-3417	318	8	management	management	NOUN
bmra-3417	318	9	,	,	PUNCT
bmra-3417	318	10	49(1	49(1	NOUN
bmra-3417	318	11	)	)	PUNCT
bmra-3417	318	12	,	,	PUNCT
bmra-3417	318	13	99	99	NUM
bmra-3417	318	14	-	-	SYM
bmra-3417	318	15	120	120	NUM
bmra-3417	318	16	.	.	PUNCT
bmra-3417	319	1	https://doi.org/10.1108/ijpdlm-02-2018-0056	https://doi.org/10.1108/ijpdlm-02-2018-0056	PROPN
bmra-3417	319	2	sajjanit	sajjanit	NOUN
bmra-3417	319	3	,	,	PUNCT
bmra-3417	319	4	c.	c.	PROPN
bmra-3417	319	5	,	,	PUNCT
bmra-3417	319	6	&	&	CCONJ
bmra-3417	319	7	rompho	rompho	PROPN
bmra-3417	319	8	,	,	PUNCT
bmra-3417	319	9	n.	n.	NOUN
bmra-3417	319	10	(	(	PUNCT
bmra-3417	319	11	2019	2019	NUM
bmra-3417	319	12	)	)	PUNCT
bmra-3417	319	13	.	.	PUNCT
bmra-3417	320	1	measuring	measure	VERB
bmra-3417	320	2	customer	customer	NOUN
bmra-3417	320	3	-	-	PUNCT
bmra-3417	320	4	oriented	orient	VERB
bmra-3417	320	5	product	product	NOUN
bmra-3417	320	6	returns	return	VERB
bmra-3417	320	7	service	service	NOUN
bmra-3417	320	8	performance	performance	NOUN
bmra-3417	320	9	.	.	PUNCT
bmra-3417	321	1	international	international	ADJ
bmra-3417	321	2	journal	journal	PROPN
bmra-3417	321	3	of	of	ADP
bmra-3417	321	4	logistics	logistic	NOUN
bmra-3417	321	5	management	management	NOUN
bmra-3417	321	6	,	,	PUNCT
bmra-3417	321	7	30(3	30(3	NUM
bmra-3417	321	8	)	)	PUNCT
bmra-3417	321	9	,	,	PUNCT
bmra-3417	321	10	772	772	NUM
bmra-3417	321	11	-	-	SYM
bmra-3417	321	12	796	796	NUM
bmra-3417	321	13	.	.	PUNCT
bmra-3417	322	1	https://doi.org/10.1108/ijlm-06-20180157	https://doi.org/10.1108/ijlm-06-20180157	NOUN
bmra-3417	322	2	https://doi.org/10.1108/jrim-11-2017-0096	https://doi.org/10.1108/jrim-11-2017-0096	PROPN
bmra-3417	323	1	https://sloanreview.mit.edu/	https://sloanreview.mit.edu/	PROPN
bmra-3417	323	2	https://doi.org/10.3390/logistics4010005	https://doi.org/10.3390/logistics4010005	PROPN
bmra-3417	323	3	https://doi.org/10.1108/qmr-01-2016-0004	https://doi.org/10.1108/qmr-01-2016-0004	PRON
bmra-3417	323	4	https://iupindia.in/	https://iupindia.in/	PROPN
bmra-3417	323	5	https://doi.org/10.1108/mip-11-2017-0318	https://doi.org/10.1108/mip-11-2017-0318	ADV
bmra-3417	323	6	https://timreview.ca/article/1313	https://timreview.ca/article/1313	AUX
bmra-3417	323	7	https://timreview.ca/article/1313	https://timreview.ca/article/1313	ADJ
bmra-3417	323	8	https://www.abacademies.org/	https://www.abacademies.org/	ADJ
bmra-3417	323	9	https://doi.org/10.1108/ijpdlm-10-2019-0302	https://doi.org/10.1108/ijpdlm-10-2019-0302	NOUN
bmra-3417	323	10	https://doi.org/10.1108/ijpdlm-10-2019-0302	https://doi.org/10.1108/ijpdlm-10-2019-0302	NOUN
bmra-3417	323	11	https://doi.org/10.3390/logistics4020007	https://doi.org/10.3390/logistics4020007	VERB
bmra-3417	323	12	https://doi.org/10.1108/ijpdlm-02-2018-0056	https://doi.org/10.1108/ijpdlm-02-2018-0056	PROPN
bmra-3417	323	13	https://doi.org/10.1108/ijlm-06-2018-0157	https://doi.org/10.1108/ijlm-06-2018-0157	NOUN
bmra-3417	323	14	https://doi.org/10.1108/ijlm-06-2018-0157	https://doi.org/10.1108/ijlm-06-2018-0157	NOUN
bmra-3417	323	15	45	45	NUM
bmra-3417	323	16	business	business	NOUN
bmra-3417	323	17	management	management	NOUN
bmra-3417	323	18	research	research	PROPN
bmra-3417	323	19	&	&	CCONJ
bmra-3417	323	20	applications	application	NOUN
bmra-3417	323	21	:	:	PUNCT
bmra-3417	323	22	a	a	DET
bmra-3417	323	23	cross	cross	ADJ
bmra-3417	323	24	-	-	ADJ
bmra-3417	323	25	disciplinary	disciplinary	ADJ
bmra-3417	323	26	journal	journal	NOUN
bmra-3417	323	27	sikora	sikora	PROPN
bmra-3417	323	28	,	,	PUNCT
bmra-3417	323	29	m.	m.	NOUN
bmra-3417	323	30	(	(	PUNCT
bmra-3417	323	31	2021	2021	NUM
bmra-3417	323	32	)	)	PUNCT
bmra-3417	323	33	.	.	PUNCT
bmra-3417	324	1	factors	factor	NOUN
bmra-3417	324	2	influencing	influence	VERB
bmra-3417	324	3	the	the	DET
bmra-3417	324	4	improvement	improvement	NOUN
bmra-3417	324	5	of	of	ADP
bmra-3417	324	6	procurement	procurement	NOUN
bmra-3417	324	7	processes	process	NOUN
bmra-3417	324	8	and	and	CCONJ
bmra-3417	324	9	cooperation	cooperation	NOUN
bmra-3417	324	10	with	with	ADP
bmra-3417	324	11	suppliers	supplier	NOUN
bmra-3417	324	12	.	.	PUNCT
bmra-3417	325	1	european	european	ADJ
bmra-3417	325	2	research	research	PROPN
bmra-3417	325	3	studies	study	NOUN
bmra-3417	325	4	,	,	PUNCT
bmra-3417	325	5	24(1	24(1	NUM
bmra-3417	325	6	)	)	PUNCT
bmra-3417	325	7	,	,	PUNCT
bmra-3417	325	8	1129	1129	NUM
bmra-3417	325	9	-	-	SYM
bmra-3417	325	10	1138	1138	NUM
bmra-3417	325	11	.	.	PUNCT
bmra-3417	326	1	https://doi.org/10.358.8/ersj/2013	https://doi.org/10.358.8/ersj/2013	PROPN
bmra-3417	326	2	stein	stein	PROPN
bmra-3417	326	3	,	,	PUNCT
bmra-3417	326	4	a.	a.	PROPN
bmra-3417	326	5	&	&	CCONJ
bmra-3417	326	6	ramaseshan	ramaseshan	PROPN
bmra-3417	326	7	,	,	PUNCT
bmra-3417	326	8	b.	b.	PROPN
bmra-3417	326	9	(	(	PUNCT
bmra-3417	326	10	2020	2020	NUM
bmra-3417	326	11	)	)	PUNCT
bmra-3417	326	12	.	.	PUNCT
bmra-3417	327	1	the	the	DET
bmra-3417	327	2	customer	customer	NOUN
bmra-3417	327	3	experience	experience	NOUN
bmra-3417	327	4	–	–	PUNCT
bmra-3417	327	5	loyalty	loyalty	NOUN
bmra-3417	327	6	link	link	NOUN
bmra-3417	327	7	:	:	PUNCT
bmra-3417	327	8	moderating	moderate	VERB
bmra-3417	327	9	role	role	NOUN
bmra-3417	327	10	of	of	ADP
bmra-3417	327	11	motivation	motivation	NOUN
bmra-3417	327	12	orientation	orientation	NOUN
bmra-3417	327	13	.	.	PUNCT
bmra-3417	328	1	journal	journal	NOUN
bmra-3417	328	2	of	of	ADP
bmra-3417	328	3	service	service	NOUN
bmra-3417	328	4	management	management	NOUN
bmra-3417	328	5	,	,	PUNCT
bmra-3417	328	6	31(1	31(1	NUM
bmra-3417	328	7	)	)	PUNCT
bmra-3417	328	8	,	,	PUNCT
bmra-3417	328	9	51	51	NUM
bmra-3417	328	10	-	-	SYM
bmra-3417	328	11	78	78	NUM
bmra-3417	328	12	.	.	PUNCT
bmra-3417	329	1	https://doi.org/10.1108/josm04-2019-0113	https://doi.org/10.1108/josm04-2019-0113	PROPN
bmra-3417	329	2	todorovic	todorovic	PROPN
bmra-3417	329	3	,	,	PUNCT
bmra-3417	329	4	v.	v.	ADV
bmra-3417	329	5	,	,	PUNCT
bmra-3417	329	6	maslaric	maslaric	ADJ
bmra-3417	329	7	,	,	PUNCT
bmra-3417	329	8	m.	m.	NOUN
bmra-3417	329	9	,	,	PUNCT
bmra-3417	329	10	bojic	bojic	NOUN
bmra-3417	329	11	,	,	PUNCT
bmra-3417	329	12	s.	s.	PROPN
bmra-3417	329	13	,	,	PUNCT
bmra-3417	329	14	jokic	jokic	PROPN
bmra-3417	329	15	,	,	PUNCT
bmra-3417	329	16	m.	m.	NOUN
bmra-3417	329	17	,	,	PUNCT
bmra-3417	329	18	mircetic	mircetic	NOUN
bmra-3417	329	19	,	,	PUNCT
bmra-3417	329	20	d.	d.	PROPN
bmra-3417	329	21	,	,	PUNCT
bmra-3417	329	22	&	&	CCONJ
bmra-3417	329	23	nikolicic	nikolicic	PROPN
bmra-3417	329	24	,	,	PUNCT
bmra-3417	329	25	s.	s.	PROPN
bmra-3417	329	26	(	(	PUNCT
bmra-3417	329	27	2018	2018	NUM
bmra-3417	329	28	)	)	PUNCT
bmra-3417	329	29	.	.	PUNCT
bmra-3417	330	1	solutions	solution	NOUN
bmra-3417	330	2	for	for	ADP
bmra-3417	330	3	more	more	ADV
bmra-3417	330	4	sustainable	sustainable	ADJ
bmra-3417	330	5	distribution	distribution	NOUN
bmra-3417	330	6	in	in	ADP
bmra-3417	330	7	the	the	DET
bmra-3417	330	8	short	short	ADJ
bmra-3417	330	9	food	food	NOUN
bmra-3417	330	10	supply	supply	NOUN
bmra-3417	330	11	chains	chain	NOUN
bmra-3417	330	12	.	.	PUNCT
bmra-3417	331	1	sustainability	sustainability	NOUN
bmra-3417	331	2	,	,	PUNCT
bmra-3417	331	3	10(10	10(10	NUM
bmra-3417	331	4	)	)	PUNCT
bmra-3417	331	5	,	,	PUNCT
bmra-3417	331	6	1	1	NUM
bmra-3417	331	7	-	-	SYM
bmra-3417	331	8	27	27	NUM
bmra-3417	331	9	.	.	PUNCT
bmra-3417	332	1	https://doi.org/10.3390/su10103481	https://doi.org/10.3390/su10103481	PROPN
bmra-3417	332	2	tresna	tresna	NOUN
bmra-3417	332	3	,	,	PUNCT
bmra-3417	332	4	p.	p.	PROPN
bmra-3417	332	5	w.	w.	PROPN
bmra-3417	332	6	,	,	PUNCT
bmra-3417	332	7	herawati	herawati	PROPN
bmra-3417	332	8	,	,	PUNCT
bmra-3417	332	9	t.	t.	PROPN
bmra-3417	332	10	,	,	PUNCT
bmra-3417	332	11	&	&	CCONJ
bmra-3417	332	12	dai	dai	PROPN
bmra-3417	332	13	,	,	PUNCT
bmra-3417	332	14	r.	r.	PROPN
bmra-3417	332	15	m.	m.	PROPN
bmra-3417	332	16	(	(	PUNCT
bmra-3417	332	17	2021	2021	NUM
bmra-3417	332	18	)	)	PUNCT
bmra-3417	332	19	.	.	PUNCT
bmra-3417	333	1	the	the	DET
bmra-3417	333	2	influence	influence	NOUN
bmra-3417	333	3	of	of	ADP
bmra-3417	333	4	customer	customer	NOUN
bmra-3417	333	5	experience	experience	NOUN
bmra-3417	333	6	on	on	ADP
bmra-3417	333	7	repurchase	repurchase	NOUN
bmra-3417	333	8	intention	intention	NOUN
bmra-3417	333	9	to	to	PART
bmra-3417	333	10	shopee	shopee	NOUN
bmra-3417	333	11	application	application	NOUN
bmra-3417	333	12	users	user	NOUN
bmra-3417	333	13	.	.	PUNCT
bmra-3417	334	1	review	review	NOUN
bmra-3417	334	2	of	of	ADP
bmra-3417	334	3	integrative	integrative	ADJ
bmra-3417	334	4	business	business	NOUN
bmra-3417	334	5	and	and	CCONJ
bmra-3417	334	6	economics	economic	NOUN
bmra-3417	334	7	research	research	NOUN
bmra-3417	334	8	,	,	PUNCT
bmra-3417	334	9	suppl	suppl	PROPN
bmra-3417	334	10	.	.	PUNCT
bmra-3417	335	1	supplementary	supplementary	ADJ
bmra-3417	335	2	issue	issue	NOUN
bmra-3417	335	3	2	2	NUM
bmra-3417	335	4	,	,	PUNCT
bmra-3417	335	5	10	10	NUM
bmra-3417	335	6	,	,	PUNCT
bmra-3417	335	7	94	94	NUM
bmra-3417	335	8	-	-	SYM
bmra-3417	335	9	102	102	NUM
bmra-3417	335	10	.	.	PUNCT
bmra-3417	336	1	http://buscompress.com	http://buscompress.com	X
bmra-3417	336	2	urban	urban	PROPN
bmra-3417	336	3	,	,	PUNCT
bmra-3417	336	4	g.	g.	PROPN
bmra-3417	336	5	,	,	PUNCT
bmra-3417	336	6	timoshenko	timoshenko	NOUN
bmra-3417	336	7	,	,	PUNCT
bmra-3417	336	8	a.	a.	NOUN
bmra-3417	336	9	,	,	PUNCT
bmra-3417	336	10	dhillon	dhillon	PROPN
bmra-3417	336	11	,	,	PUNCT
bmra-3417	336	12	p.	p.	PROPN
bmra-3417	336	13	,	,	PUNCT
bmra-3417	336	14	&	&	CCONJ
bmra-3417	336	15	hauser	hauser	PROPN
bmra-3417	336	16	,	,	PUNCT
bmra-3417	336	17	j.	j.	PROPN
bmra-3417	336	18	r.	r.	PROPN
bmra-3417	336	19	(	(	PUNCT
bmra-3417	336	20	2020	2020	NUM
bmra-3417	336	21	)	)	PUNCT
bmra-3417	336	22	.	.	PUNCT
bmra-3417	337	1	is	be	AUX
bmra-3417	337	2	deep	deep	ADJ
bmra-3417	337	3	learning	learn	VERB
bmra-3417	337	4	a	a	DET
bmra-3417	337	5	game	game	NOUN
bmra-3417	337	6	changer	changer	NOUN
bmra-3417	337	7	for	for	ADP
bmra-3417	337	8	marketing	marketing	NOUN
bmra-3417	337	9	analytics	analytic	NOUN
bmra-3417	337	10	?	?	PUNCT
bmra-3417	338	1	mit	mit	PROPN
bmra-3417	338	2	sloan	sloan	PROPN
bmra-3417	338	3	management	management	PROPN
bmra-3417	338	4	review	review	PROPN
bmra-3417	338	5	,	,	PUNCT
bmra-3417	338	6	61(2	61(2	NUM
bmra-3417	338	7	)	)	PUNCT
bmra-3417	338	8	,	,	PUNCT
bmra-3417	338	9	71	71	NUM
bmra-3417	338	10	-	-	SYM
bmra-3417	338	11	76	76	NUM
bmra-3417	338	12	.	.	PUNCT
bmra-3417	339	1	https://sloanreview.mit.edu	https://sloanreview.mit.edu	PROPN
bmra-3417	339	2	vo	vo	PROPN
bmra-3417	339	3	,	,	PUNCT
bmra-3417	339	4	b.	b.	PROPN
bmra-3417	339	5	,	,	PUNCT
bmra-3417	339	6	kongar	kongar	PROPN
bmra-3417	339	7	,	,	PUNCT
bmra-3417	339	8	e.	e.	PROPN
bmra-3417	339	9	,	,	PUNCT
bmra-3417	339	10	&	&	CCONJ
bmra-3417	339	11	barraza	barraza	PROPN
bmra-3417	339	12	,	,	PUNCT
bmra-3417	339	13	m.	m.	PROPN
bmra-3417	339	14	f.	f.	PROPN
bmra-3417	339	15	s.	s.	PROPN
bmra-3417	339	16	(	(	PUNCT
bmra-3417	339	17	2019	2019	NUM
bmra-3417	339	18	)	)	PUNCT
bmra-3417	339	19	.	.	PUNCT
bmra-3417	340	1	kaizen	kaizen	PROPN
bmra-3417	340	2	event	event	NOUN
bmra-3417	340	3	approach	approach	NOUN
bmra-3417	340	4	:	:	PUNCT
bmra-3417	340	5	a	a	DET
bmra-3417	340	6	case	case	NOUN
bmra-3417	340	7	study	study	NOUN
bmra-3417	340	8	in	in	ADP
bmra-3417	340	9	the	the	DET
bmra-3417	340	10	packaging	packaging	NOUN
bmra-3417	340	11	industry	industry	NOUN
bmra-3417	340	12	.	.	PUNCT
bmra-3417	341	1	international	international	ADJ
bmra-3417	341	2	journal	journal	PROPN
bmra-3417	341	3	of	of	ADP
bmra-3417	341	4	productivity	productivity	NOUN
bmra-3417	341	5	and	and	CCONJ
bmra-3417	341	6	performance	performance	NOUN
bmra-3417	341	7	management	management	NOUN
bmra-3417	341	8	,	,	PUNCT
bmra-3417	341	9	68(7	68(7	NUM
bmra-3417	341	10	)	)	PUNCT
bmra-3417	341	11	,	,	PUNCT
bmra-3417	341	12	1343	1343	NUM
bmra-3417	341	13	-	-	SYM
bmra-3417	341	14	1372	1372	NUM
bmra-3417	341	15	.	.	PUNCT
bmra-3417	342	1	https://doi.org/10.1108/ijppm-07-2018-0282	https://doi.org/10.1108/ijppm-07-2018-0282	PROPN
bmra-3417	342	2	wang	wang	PROPN
bmra-3417	342	3	,	,	PUNCT
bmra-3417	342	4	m.	m.	NOUN
bmra-3417	342	5	(	(	PUNCT
bmra-3417	342	6	2020	2020	NUM
bmra-3417	342	7	)	)	PUNCT
bmra-3417	342	8	.	.	PUNCT
bmra-3417	343	1	applying	apply	VERB
bmra-3417	343	2	internet	internet	NOUN
bmra-3417	343	3	information	information	NOUN
bmra-3417	343	4	technology	technology	NOUN
bmra-3417	343	5	combined	combine	VERB
bmra-3417	343	6	with	with	ADP
bmra-3417	343	7	deep	deep	ADJ
bmra-3417	343	8	learning	learning	NOUN
bmra-3417	343	9	to	to	ADP
bmra-3417	343	10	tourism	tourism	NOUN
bmra-3417	343	11	collaborative	collaborative	ADJ
bmra-3417	343	12	recommendation	recommendation	NOUN
bmra-3417	343	13	system	system	NOUN
bmra-3417	343	14	.	.	PUNCT
bmra-3417	344	1	plos	plos	PROPN
bmra-3417	344	2	one	one	NUM
bmra-3417	344	3	,	,	PUNCT
bmra-3417	344	4	15(12	15(12	NUM
bmra-3417	344	5	)	)	PUNCT
bmra-3417	344	6	,	,	PUNCT
bmra-3417	344	7	1	1	NUM
bmra-3417	344	8	-	-	SYM
bmra-3417	344	9	18	18	NUM
bmra-3417	344	10	.	.	PUNCT
bmra-3417	345	1	https://doi.org/10.1371/journal.pone.0240656	https://doi.org/10.1371/journal.pone.0240656	PROPN
bmra-3417	345	2	wang	wang	PROPN
bmra-3417	345	3	,	,	PUNCT
bmra-3417	345	4	y.	y.	PROPN
bmra-3417	345	5	,	,	PUNCT
bmra-3417	345	6	anderson	anderson	PROPN
bmra-3417	345	7	,	,	PUNCT
bmra-3417	345	8	j.	j.	PROPN
bmra-3417	345	9	,	,	PUNCT
bmra-3417	345	10	joo	joo	PROPN
bmra-3417	345	11	,	,	PUNCT
bmra-3417	345	12	s.	s.	PROPN
bmra-3417	345	13	,	,	PUNCT
bmra-3417	345	14	&	&	CCONJ
bmra-3417	345	15	huscroft	huscroft	ADV
bmra-3417	345	16	,	,	PUNCT
bmra-3417	345	17	j.	j.	PROPN
bmra-3417	345	18	r.	r.	PROPN
bmra-3417	345	19	(	(	PUNCT
bmra-3417	345	20	2020	2020	NUM
bmra-3417	345	21	)	)	PUNCT
bmra-3417	345	22	.	.	PUNCT
bmra-3417	346	1	the	the	DET
bmra-3417	346	2	leniency	leniency	NOUN
bmra-3417	346	3	of	of	ADP
bmra-3417	346	4	return	return	NOUN
bmra-3417	346	5	policy	policy	NOUN
bmra-3417	346	6	and	and	CCONJ
bmra-3417	346	7	customers	customer	NOUN
bmra-3417	346	8	’	'	PUNCT
bmra-3417	346	9	repurchase	repurchase	VERB
bmra-3417	346	10	intention	intention	NOUN
bmra-3417	346	11	in	in	ADP
bmra-3417	346	12	online	online	ADJ
bmra-3417	346	13	retailing	retailing	NOUN
bmra-3417	346	14	.	.	PUNCT
bmra-3417	347	1	industrial	industrial	ADJ
bmra-3417	347	2	management	management	PROPN
bmra-3417	347	3	&	&	CCONJ
bmra-3417	347	4	data	datum	NOUN
bmra-3417	347	5	systems	system	NOUN
bmra-3417	347	6	,	,	PUNCT
bmra-3417	347	7	120(1	120(1	NUM
bmra-3417	347	8	)	)	PUNCT
bmra-3417	347	9	,	,	PUNCT
bmra-3417	347	10	21	21	NUM
bmra-3417	347	11	-	-	SYM
bmra-3417	347	12	39	39	NUM
bmra-3417	347	13	.	.	PUNCT
bmra-3417	348	1	https://doi.org/10.1108/imds-01-2019-0016	https://doi.org/10.1108/imds-01-2019-0016	PROPN
bmra-3417	348	2	zhao	zhao	PROPN
bmra-3417	348	3	,	,	PUNCT
bmra-3417	348	4	x.	x.	PROPN
bmra-3417	348	5	,	,	PUNCT
bmra-3417	348	6	hu	hu	PROPN
bmra-3417	348	7	,	,	PUNCT
bmra-3417	348	8	s.	s.	PROPN
bmra-3417	348	9	,	,	PUNCT
bmra-3417	348	10	&	&	CCONJ
bmra-3417	348	11	meng	meng	PROPN
bmra-3417	348	12	,	,	PUNCT
bmra-3417	348	13	x.	x.	NOUN
bmra-3417	348	14	(	(	PUNCT
bmra-3417	348	15	2020	2020	NUM
bmra-3417	348	16	)	)	PUNCT
bmra-3417	348	17	.	.	PUNCT
bmra-3417	349	1	who	who	PRON
bmra-3417	349	2	should	should	AUX
bmra-3417	349	3	pay	pay	VERB
bmra-3417	349	4	for	for	ADP
bmra-3417	349	5	return	return	NOUN
bmra-3417	349	6	freight	freight	NOUN
bmra-3417	349	7	in	in	ADP
bmra-3417	349	8	the	the	DET
bmra-3417	349	9	online	online	ADJ
bmra-3417	349	10	retailing	retailing	NOUN
bmra-3417	349	11	?	?	PUNCT
bmra-3417	350	1	retailers	retailer	NOUN
bmra-3417	350	2	or	or	CCONJ
bmra-3417	350	3	consumers	consumer	NOUN
bmra-3417	350	4	.	.	PUNCT
bmra-3417	351	1	electronic	electronic	ADJ
bmra-3417	351	2	commerce	commerce	NOUN
bmra-3417	351	3	research	research	NOUN
bmra-3417	351	4	,	,	PUNCT
bmra-3417	351	5	20(2	20(2	NUM
bmra-3417	351	6	)	)	PUNCT
bmra-3417	351	7	,	,	PUNCT
bmra-3417	351	8	427	427	NUM
bmra-3417	351	9	-	-	SYM
bmra-3417	351	10	452	452	NUM
bmra-3417	351	11	.	.	PUNCT
bmra-3417	352	1	https://doi.org/10.1007/s10660-01909360-9	https://doi.org/10.1007/s10660-01909360-9	PROPN
bmra-3417	352	2	https://doi.org/10.358.8/ersj/2013	https://doi.org/10.358.8/ersj/2013	ADJ
bmra-3417	352	3	https://doi.org/10.1108/josm-04-2019-0113	https://doi.org/10.1108/josm-04-2019-0113	ADJ
bmra-3417	352	4	https://doi.org/10.1108/josm-04-2019-0113	https://doi.org/10.1108/josm-04-2019-0113	NOUN
bmra-3417	352	5	https://doi.org/10.3390/su10103481	https://doi.org/10.3390/su10103481	PROPN
bmra-3417	352	6	http://buscompress.com/	http://buscompress.com/	PROPN
bmra-3417	352	7	https://sloanreview.mit.edu/	https://sloanreview.mit.edu/	PROPN
bmra-3417	352	8	https://doi.org/10.1108/ijppm-07-2018-0282	https://doi.org/10.1108/ijppm-07-2018-0282	PROPN
bmra-3417	352	9	https://doi.org/10.1371/journal.pone.0240656	https://doi.org/10.1371/journal.pone.0240656	NOUN
bmra-3417	352	10	https://doi.org/10.1371/journal.pone.0240656	https://doi.org/10.1371/journal.pone.0240656	NOUN
bmra-3417	352	11	https://doi.org/10.1108/imds-01-2019-0016	https://doi.org/10.1108/imds-01-2019-0016	PRON
bmra-3417	352	12	https://doi.org/10.1007/s10660-019-09360-9	https://doi.org/10.1007/s10660-019-09360-9	NUM
bmra-3417	352	13	https://doi.org/10.1007/s10660-019-09360-9	https://doi.org/10.1007/s10660-019-09360-9	NUM
bmra-3417	352	14	46	46	NUM
bmra-3417	352	15	june	june	PROPN
bmra-3417	352	16	2022	2022	NUM
bmra-3417	352	17	|	|	ADV
bmra-3417	352	18	volume	volume	NOUN
bmra-3417	352	19	1	1	NUM
bmra-3417	352	20	,	,	PUNCT
bmra-3417	352	21	number	number	NOUN
bmra-3417	352	22	2	2	NUM
bmra-3417	352	23	appendix	appendix	VERB
bmra-3417	352	24	a	a	DET
bmra-3417	352	25	interview	interview	NOUN
bmra-3417	352	26	guide	guide	NOUN
bmra-3417	352	27	interview	interview	NOUN
bmra-3417	352	28	questions	question	NOUN
bmra-3417	352	29	1	1	NUM
bmra-3417	352	30	.	.	PUNCT
bmra-3417	353	1	how	how	SCONJ
bmra-3417	353	2	do	do	AUX
bmra-3417	353	3	you	you	PRON
bmra-3417	353	4	prepare	prepare	VERB
bmra-3417	353	5	yourself	yourself	PRON
bmra-3417	353	6	to	to	PART
bmra-3417	353	7	reduce	reduce	VERB
bmra-3417	353	8	customer	customer	NOUN
bmra-3417	353	9	merchandise	merchandise	NOUN
bmra-3417	353	10	returns	return	NOUN
bmra-3417	353	11	?	?	PUNCT
bmra-3417	354	1	2	2	X
bmra-3417	354	2	.	.	X
bmra-3417	354	3	what	what	DET
bmra-3417	354	4	types	type	NOUN
bmra-3417	354	5	of	of	ADP
bmra-3417	354	6	training	training	NOUN
bmra-3417	354	7	have	have	AUX
bmra-3417	354	8	you	you	PRON
bmra-3417	354	9	received	receive	VERB
bmra-3417	354	10	to	to	PART
bmra-3417	354	11	reduce	reduce	VERB
bmra-3417	354	12	customer	customer	NOUN
bmra-3417	354	13	merchandise	merchandise	NOUN
bmra-3417	354	14	returns	return	NOUN
bmra-3417	354	15	?	?	PUNCT
bmra-3417	355	1	3	3	X
bmra-3417	355	2	.	.	X
bmra-3417	355	3	as	as	ADP
bmra-3417	355	4	an	an	DET
bmra-3417	355	5	online	online	ADJ
bmra-3417	355	6	retail	retail	ADJ
bmra-3417	355	7	furniture	furniture	NOUN
bmra-3417	355	8	company	company	NOUN
bmra-3417	355	9	employee	employee	NOUN
bmra-3417	355	10	,	,	PUNCT
bmra-3417	355	11	have	have	AUX
bmra-3417	355	12	you	you	PRON
bmra-3417	355	13	ever	ever	ADV
bmra-3417	355	14	observed	observe	VERB
bmra-3417	355	15	any	any	DET
bmra-3417	355	16	particular	particular	ADJ
bmra-3417	355	17	actions	action	NOUN
bmra-3417	355	18	taken	take	VERB
bmra-3417	355	19	by	by	ADP
bmra-3417	355	20	your	your	PRON
bmra-3417	355	21	co	co	NOUN
bmra-3417	355	22	-	-	NOUN
bmra-3417	355	23	workers	worker	NOUN
bmra-3417	355	24	to	to	PART
bmra-3417	355	25	reduce	reduce	VERB
bmra-3417	355	26	customer	customer	NOUN
bmra-3417	355	27	merchandise	merchandise	NOUN
bmra-3417	355	28	returns	return	NOUN
bmra-3417	355	29	?	?	PUNCT
bmra-3417	356	1	4	4	X
bmra-3417	356	2	.	.	X
bmra-3417	357	1	what	what	DET
bmra-3417	357	2	strategies	strategy	NOUN
bmra-3417	357	3	have	have	AUX
bmra-3417	357	4	you	you	PRON
bmra-3417	357	5	successfully	successfully	ADV
bmra-3417	357	6	used	use	VERB
bmra-3417	357	7	to	to	PART
bmra-3417	357	8	reduce	reduce	VERB
bmra-3417	357	9	customer	customer	NOUN
bmra-3417	357	10	merchandise	merchandise	NOUN
bmra-3417	357	11	returns	return	NOUN
bmra-3417	357	12	?	?	PUNCT
bmra-3417	358	1	5	5	X
bmra-3417	358	2	.	.	X
bmra-3417	359	1	what	what	DET
bmra-3417	359	2	strategies	strategy	NOUN
bmra-3417	359	3	have	have	AUX
bmra-3417	359	4	you	you	PRON
bmra-3417	359	5	unsuccessfully	unsuccessfully	ADV
bmra-3417	359	6	used	use	VERB
bmra-3417	359	7	to	to	PART
bmra-3417	359	8	reduce	reduce	VERB
bmra-3417	359	9	customer	customer	NOUN
bmra-3417	359	10	merchandise	merchandise	NOUN
bmra-3417	359	11	returns	return	NOUN
bmra-3417	359	12	?	?	PUNCT
bmra-3417	360	1	6	6	X
bmra-3417	360	2	.	.	X
bmra-3417	360	3	do	do	AUX
bmra-3417	360	4	you	you	PRON
bmra-3417	360	5	tailor	tailor	VERB
bmra-3417	360	6	your	your	PRON
bmra-3417	360	7	strategy	strategy	NOUN
bmra-3417	360	8	for	for	ADP
bmra-3417	360	9	reducing	reduce	VERB
bmra-3417	360	10	customer	customer	NOUN
bmra-3417	360	11	merchandise	merchandise	NOUN
bmra-3417	360	12	returns	return	NOUN
bmra-3417	360	13	to	to	ADP
bmra-3417	360	14	different	different	ADJ
bmra-3417	360	15	scenarios	scenario	NOUN
bmra-3417	360	16	?	?	PUNCT
bmra-3417	361	1	7	7	X
bmra-3417	361	2	.	.	X
bmra-3417	362	1	what	what	PRON
bmra-3417	362	2	else	else	ADV
bmra-3417	362	3	do	do	AUX
bmra-3417	362	4	you	you	PRON
bmra-3417	362	5	want	want	VERB
bmra-3417	362	6	to	to	PART
bmra-3417	362	7	offer	offer	VERB
bmra-3417	362	8	about	about	ADP
bmra-3417	362	9	reducing	reduce	VERB
bmra-3417	362	10	customer	customer	NOUN
bmra-3417	362	11	merchandise	merchandise	NOUN
bmra-3417	362	12	returns	return	NOUN
bmra-3417	362	13	?	?	PUNCT
bmra-3417	363	1	47	47	NUM
bmra-3417	363	2	business	business	NOUN
bmra-3417	363	3	management	management	NOUN
bmra-3417	363	4	research	research	PROPN
bmra-3417	363	5	&	&	CCONJ
bmra-3417	363	6	applications	application	NOUN
bmra-3417	363	7	:	:	PUNCT
bmra-3417	363	8	a	a	DET
bmra-3417	363	9	cross	cross	ADJ
bmra-3417	363	10	-	-	ADJ
bmra-3417	363	11	disciplinary	disciplinary	ADJ
bmra-3417	363	12	journal	journal	NOUN
bmra-3417	363	13	register	register	VERB
bmra-3417	363	14	and	and	CCONJ
bmra-3417	363	15	submit	submit	VERB
bmra-3417	363	16	your	your	PRON
bmra-3417	363	17	work	work	NOUN
bmra-3417	363	18	to	to	ADP
bmra-3417	363	19	business	business	NOUN
bmra-3417	363	20	management	management	NOUN
bmra-3417	363	21	research	research	NOUN
bmra-3417	363	22	and	and	CCONJ
bmra-3417	363	23	applications	application	NOUN
bmra-3417	363	24	:	:	PUNCT
bmra-3417	363	25	a	a	DET
bmra-3417	363	26	cross	cross	ADJ
bmra-3417	363	27	-	-	ADJ
bmra-3417	363	28	disciplinary	disciplinary	ADJ
bmra-3417	363	29	journal	journal	NOUN
bmra-3417	363	30	(	(	PUNCT
bmra-3417	363	31	columbiasouthern.edu	columbiasouthern.edu	PROPN
bmra-3417	363	32	)	)	PUNCT
bmra-3417	363	33	business	business	NOUN
bmra-3417	363	34	management	management	NOUN
bmra-3417	363	35	research	research	NOUN
bmra-3417	363	36	and	and	CCONJ
bmra-3417	363	37	applications	application	NOUN
bmra-3417	363	38	:	:	PUNCT
bmra-3417	363	39	a	a	DET
bmra-3417	363	40	cross	cross	ADJ
bmra-3417	363	41	-	-	ADJ
bmra-3417	363	42	disciplinary	disciplinary	ADJ
bmra-3417	363	43	journal	journal	NOUN
bmra-3417	363	44	(	(	PUNCT
bmra-3417	363	45	bmra	bmra	NOUN
bmra-3417	363	46	)	)	PUNCT
bmra-3417	363	47	(	(	PUNCT
bmra-3417	363	48	issn	issn	PROPN
bmra-3417	363	49	2769	2769	NUM
bmra-3417	363	50	-	-	SYM
bmra-3417	363	51	4666	4666	NUM
bmra-3417	363	52	)	)	PUNCT
bmra-3417	363	53	is	be	AUX
bmra-3417	363	54	an	an	DET
bmra-3417	363	55	open	open	ADJ
bmra-3417	363	56	-	-	PUNCT
bmra-3417	363	57	access	access	NOUN
bmra-3417	363	58	(	(	PUNCT
bmra-3417	363	59	cc	cc	NOUN
bmra-3417	363	60	by	by	ADP
bmra-3417	363	61	-	-	PUNCT
bmra-3417	363	62	nd	nd	PRON
bmra-3417	363	63	4.0	4.0	NUM
bmra-3417	363	64	)	)	PUNCT
bmra-3417	363	65	,	,	PUNCT
bmra-3417	363	66	peer	peer	NOUN
bmra-3417	363	67	-	-	PUNCT
bmra-3417	363	68	reviewed	review	VERB
bmra-3417	363	69	journal	journal	NOUN
bmra-3417	363	70	that	that	PRON
bmra-3417	363	71	publishes	publish	VERB
bmra-3417	363	72	original	original	ADJ
bmra-3417	363	73	research	research	NOUN
bmra-3417	363	74	as	as	ADV
bmra-3417	363	75	well	well	ADV
bmra-3417	363	76	as	as	ADP
bmra-3417	363	77	works	work	NOUN
bmra-3417	363	78	that	that	PRON
bmra-3417	363	79	explore	explore	VERB
bmra-3417	363	80	the	the	DET
bmra-3417	363	81	applied	apply	VERB
bmra-3417	363	82	implications	implication	NOUN
bmra-3417	363	83	of	of	ADP
bmra-3417	363	84	others	other	NOUN
bmra-3417	363	85	’	’	PART
bmra-3417	363	86	research	research	NOUN
bmra-3417	363	87	,	,	PUNCT
bmra-3417	363	88	conceptual	conceptual	ADJ
bmra-3417	363	89	papers	paper	NOUN
bmra-3417	363	90	,	,	PUNCT
bmra-3417	363	91	and	and	CCONJ
bmra-3417	363	92	case	case	NOUN
bmra-3417	363	93	studies	study	NOUN
bmra-3417	363	94	(	(	PUNCT
bmra-3417	363	95	including	include	VERB
bmra-3417	363	96	teaching	teach	VERB
bmra-3417	363	97	notes	note	NOUN
bmra-3417	363	98	for	for	ADP
bmra-3417	363	99	review	review	NOUN
bmra-3417	363	100	)	)	PUNCT
bmra-3417	363	101	that	that	PRON
bmra-3417	363	102	have	have	VERB
bmra-3417	363	103	a	a	DET
bmra-3417	363	104	business	business	NOUN
bmra-3417	363	105	administration	administration	NOUN
bmra-3417	363	106	and	and	CCONJ
bmra-3417	363	107	management	management	NOUN
bmra-3417	363	108	slant	slant	NOUN
bmra-3417	363	109	.	.	PUNCT
bmra-3417	364	1	bmra	bmra	NOUN
bmra-3417	364	2	welcomes	welcome	VERB
bmra-3417	364	3	original	original	ADJ
bmra-3417	364	4	submissions	submission	NOUN
bmra-3417	364	5	from	from	ADP
bmra-3417	364	6	researchers	researcher	NOUN
bmra-3417	364	7	,	,	PUNCT
bmra-3417	364	8	practitioners	practitioner	NOUN
bmra-3417	364	9	,	,	PUNCT
bmra-3417	364	10	and	and	CCONJ
bmra-3417	364	11	master’s	master’s	PROPN
bmra-3417	364	12	/	/	SYM
bmra-3417	364	13	doctoral	doctoral	ADJ
bmra-3417	364	14	students	student	NOUN
bmra-3417	364	15	from	from	ADP
bmra-3417	364	16	the	the	DET
bmra-3417	364	17	following	following	ADJ
bmra-3417	364	18	disciplines	discipline	NOUN
bmra-3417	364	19	:	:	PUNCT
bmra-3417	364	20	business	business	NOUN
bmra-3417	364	21	management	management	NOUN
bmra-3417	364	22	,	,	PUNCT
bmra-3417	364	23	occupational	occupational	ADJ
bmra-3417	364	24	safety	safety	NOUN
bmra-3417	364	25	,	,	PUNCT
bmra-3417	364	26	cybersecurity	cybersecurity	NOUN
bmra-3417	364	27	,	,	PUNCT
bmra-3417	364	28	finance	finance	NOUN
bmra-3417	364	29	,	,	PUNCT
bmra-3417	364	30	marketing	marketing	NOUN
bmra-3417	364	31	,	,	PUNCT
bmra-3417	364	32	entrepreneurship	entrepreneurship	NOUN
bmra-3417	364	33	,	,	PUNCT
bmra-3417	364	34	public	public	ADJ
bmra-3417	364	35	administration	administration	NOUN
bmra-3417	364	36	,	,	PUNCT
bmra-3417	364	37	health	health	NOUN
bmra-3417	364	38	services	service	NOUN
bmra-3417	364	39	,	,	PUNCT
bmra-3417	364	40	fire	fire	NOUN
bmra-3417	364	41	safety	safety	NOUN
bmra-3417	364	42	,	,	PUNCT
bmra-3417	364	43	human	human	ADJ
bmra-3417	364	44	resources	resource	NOUN
bmra-3417	364	45	,	,	PUNCT
bmra-3417	364	46	project	project	NOUN
bmra-3417	364	47	management	management	NOUN
bmra-3417	364	48	,	,	PUNCT
bmra-3417	364	49	healthcare	healthcare	NOUN
bmra-3417	364	50	management	management	NOUN
bmra-3417	364	51	,	,	PUNCT
bmra-3417	364	52	and	and	CCONJ
bmra-3417	364	53	information	information	NOUN
bmra-3417	364	54	technology	technology	NOUN
bmra-3417	364	55	.	.	PUNCT
bmra-3417	365	1	master	master	NOUN
bmra-3417	365	2	’s	’s	PART
bmra-3417	365	3	degree	degree	NOUN
bmra-3417	365	4	-	-	PUNCT
bmra-3417	365	5	level	level	NOUN
bmra-3417	365	6	student	student	NOUN
bmra-3417	365	7	authors	author	NOUN
bmra-3417	365	8	must	must	AUX
bmra-3417	365	9	be	be	AUX
bmra-3417	365	10	co	co	NOUN
bmra-3417	365	11	-	-	NOUN
bmra-3417	365	12	authors	author	NOUN
bmra-3417	365	13	with	with	ADP
bmra-3417	365	14	faculty	faculty	NOUN
bmra-3417	365	15	or	or	CCONJ
bmra-3417	365	16	professional	professional	ADJ
bmra-3417	365	17	researchers	researcher	NOUN
bmra-3417	365	18	in	in	ADP
bmra-3417	365	19	the	the	DET
bmra-3417	365	20	field	field	NOUN
bmra-3417	365	21	.	.	PUNCT
bmra-3417	366	1	bmra	bmra	NOUN
bmra-3417	366	2	is	be	AUX
bmra-3417	366	3	a	a	DET
bmra-3417	366	4	participant	participant	NOUN
bmra-3417	366	5	with	with	ADP
bmra-3417	366	6	the	the	DET
bmra-3417	366	7	lockss	lockss	NOUN
bmra-3417	366	8	archival	archival	NOUN
bmra-3417	366	9	system	system	NOUN
bmra-3417	366	10	,	,	PUNCT
bmra-3417	366	11	alabama	alabama	PROPN
bmra-3417	366	12	digital	digital	PROPN
bmra-3417	366	13	preservation	preservation	NOUN
bmra-3417	366	14	network	network	NOUN
bmra-3417	366	15	|	|	PROPN
bmra-3417	366	16	adpnet	adpnet	PROPN
bmra-3417	366	17	.	.	PUNCT
bmra-3417	367	1	this	this	DET
bmra-3417	367	2	work	work	NOUN
bmra-3417	367	3	is	be	AUX
bmra-3417	367	4	licensed	license	VERB
bmra-3417	367	5	under	under	ADP
bmra-3417	367	6	a	a	DET
bmra-3417	367	7	creative	creative	ADJ
bmra-3417	367	8	commons	common	NOUN
bmra-3417	367	9	attribution	attribution	NOUN
bmra-3417	367	10	-	-	PUNCT
bmra-3417	367	11	noderivatives	noderivatives	PROPN
bmra-3417	367	12	4.0	4.0	NUM
bmra-3417	367	13	international	international	ADJ
bmra-3417	367	14	license	license	NOUN
bmra-3417	367	15	.	.	PUNCT
bmra-3417	368	1	https://bmrajournal.columbiasouthern.edu/index.php/bmra/index	https://bmrajournal.columbiasouthern.edu/index.php/bmra/index	PROPN
bmra-3417	368	2	https://bmrajournal.columbiasouthern.edu/index.php/bmra/index	https://bmrajournal.columbiasouthern.edu/index.php/bmra/index	PROPN
bmra-3417	368	3	http://www.adpn.org/	http://www.adpn.org/	PROPN
bmra-3417	368	4	http://creativecommons.org/licenses/by-nd/4.0/	http://creativecommons.org/licenses/by-nd/4.0/	PROPN
bmra-3417	368	5	http://creativecommons.org/licenses/by-nd/4.0/	http://creativecommons.org/licenses/by-nd/4.0/	PRON
bmra-3417	368	6	http://creativecommons.org/licenses/by-nd/4.0/	http://creativecommons.org/licenses/by-nd/4.0/	NOUN
bmra-3417	368	7	abstract	abstract	ADJ
bmra-3417	368	8	introduction	introduction	NOUN
bmra-3417	368	9	the	the	DET
bmra-3417	368	10	prevalence	prevalence	NOUN
bmra-3417	368	11	of	of	ADP
bmra-3417	368	12	customer	customer	NOUN
bmra-3417	368	13	product	product	NOUN
bmra-3417	368	14	returns	return	NOUN
bmra-3417	368	15	in	in	ADP
bmra-3417	368	16	the	the	DET
bmra-3417	368	17	united	united	PROPN
bmra-3417	368	18	states	states	PROPN
bmra-3417	368	19	is	be	AUX
bmra-3417	368	20	staggering	staggering	ADJ
bmra-3417	368	21	.	.	PUNCT
bmra-3417	369	1	rintamaki	rintamaki	PROPN
bmra-3417	369	2	et	et	PROPN
bmra-3417	369	3	al	al	PROPN
bmra-3417	369	4	.	.	PROPN
bmra-3417	369	5	(	(	PUNCT
bmra-3417	369	6	2021	2021	NUM
bmra-3417	369	7	)	)	PUNCT
bmra-3417	369	8	found	find	VERB
bmra-3417	369	9	that	that	SCONJ
bmra-3417	369	10	customer	customer	NOUN
bmra-3417	369	11	merchandise	merchandise	NOUN
bmra-3417	369	12	returns	return	NOUN
bmra-3417	369	13	represent	represent	VERB
bmra-3417	369	14	over	over	ADP
bmra-3417	369	15	$	$	SYM
bmra-3417	369	16	351	351	NUM
bmra-3417	369	17	billion	billion	NUM
bmra-3417	369	18	a	a	DET
bmra-3417	369	19	year	year	NOUN
bmra-3417	369	20	,	,	PUNCT
bmra-3417	369	21	with	with	ADP
bmra-3417	369	22	returned	return	VERB
bmra-3417	369	23	products	product	NOUN
bmra-3417	369	24	exceeding	exceed	VERB
bmra-3417	369	25	50	50	NUM
bmra-3417	369	26	%	%	NOUN
bmra-3417	369	27	of	of	ADP
bmra-3417	369	28	online	online	ADJ
bmra-3417	369	29	sales	sale	NOUN
bmra-3417	369	30	(	(	PUNCT
bmra-3417	369	31	hjort	hjort	NOUN
bmra-3417	369	32	et	et	PROPN
bmra-3417	369	33	al	al	PROPN
bmra-3417	369	34	.	.	PROPN
bmra-3417	369	35	,	,	PUNCT
bmra-3417	369	36	2019	2019	NUM
bmra-3417	369	37	...	...	PUNCT
bmra-3417	370	1	the	the	DET
bmra-3417	370	2	author	author	NOUN
bmra-3417	370	3	completed	complete	VERB
bmra-3417	370	4	the	the	DET
bmra-3417	370	5	study	study	NOUN
bmra-3417	370	6	by	by	ADP
bmra-3417	370	7	conducting	conduct	VERB
bmra-3417	370	8	a	a	DET
bmra-3417	370	9	structured	structured	ADJ
bmra-3417	370	10	interview	interview	NOUN
bmra-3417	370	11	with	with	ADP
bmra-3417	370	12	online	online	ADJ
bmra-3417	370	13	retail	retail	ADJ
bmra-3417	370	14	furniture	furniture	NOUN
bmra-3417	370	15	employees	employee	NOUN
bmra-3417	370	16	in	in	ADP
bmra-3417	370	17	sarasota	sarasota	PROPN
bmra-3417	370	18	,	,	PUNCT
bmra-3417	370	19	florida	florida	PROPN
bmra-3417	370	20	,	,	PUNCT
bmra-3417	370	21	who	who	PRON
bmra-3417	370	22	work	work	VERB
bmra-3417	370	23	in	in	ADP
bmra-3417	370	24	the	the	DET
bmra-3417	370	25	customer	customer	NOUN
bmra-3417	370	26	experience	experience	NOUN
bmra-3417	370	27	field	field	NOUN
bmra-3417	370	28	.	.	PUNCT
bmra-3417	371	1	the	the	DET
bmra-3417	371	2	study	study	NOUN
bmra-3417	371	3	used	use	VERB
bmra-3417	371	4	a	a	DET
bmra-3417	371	5	qualitative	qualitative	ADJ
bmra-3417	371	6	case	case	NOUN
bmra-3417	371	7	study	study	NOUN
bmra-3417	371	8	to	to	PART
bmra-3417	371	9	answer	answer	VERB
bmra-3417	371	10	the	the	DET
bmra-3417	371	11	research	research	NOUN
bmra-3417	371	12	question	question	NOUN
bmra-3417	371	13	,	,	PUNCT
bmra-3417	371	14	what	what	PRON
bmra-3417	371	15	s	s	X
bmra-3417	371	16	...	...	PUNCT
bmra-3417	371	17	review	review	NOUN
bmra-3417	371	18	of	of	ADP
bmra-3417	371	19	the	the	DET
bmra-3417	371	20	literature	literature	NOUN
bmra-3417	371	21	organizations	organization	NOUN
bmra-3417	371	22	are	be	AUX
bmra-3417	371	23	motivated	motivated	ADJ
bmra-3417	371	24	to	to	PART
bmra-3417	371	25	examine	examine	VERB
bmra-3417	371	26	why	why	SCONJ
bmra-3417	371	27	consumers	consumer	NOUN
bmra-3417	371	28	return	return	VERB
bmra-3417	371	29	products	product	NOUN
bmra-3417	371	30	because	because	SCONJ
bmra-3417	371	31	of	of	ADP
bmra-3417	371	32	the	the	DET
bmra-3417	371	33	high	high	ADJ
bmra-3417	371	34	percentage	percentage	NOUN
bmra-3417	371	35	of	of	ADP
bmra-3417	371	36	consumers	consumer	NOUN
bmra-3417	371	37	concerned	concern	VERB
bmra-3417	371	38	about	about	ADP
bmra-3417	371	39	the	the	DET
bmra-3417	371	40	risk	risk	NOUN
bmra-3417	371	41	.	.	PUNCT
bmra-3417	372	1	lin	lin	PROPN
bmra-3417	372	2	et	et	PROPN
bmra-3417	372	3	al	al	PROPN
bmra-3417	372	4	.	.	PROPN
bmra-3417	372	5	(	(	PUNCT
bmra-3417	372	6	2020	2020	NUM
bmra-3417	372	7	)	)	PUNCT
bmra-3417	372	8	determined	determine	VERB
bmra-3417	372	9	that	that	SCONJ
bmra-3417	372	10	analyses	analysis	NOUN
bmra-3417	372	11	on	on	ADP
bmra-3417	372	12	product	product	NOUN
bmra-3417	372	13	return	return	NOUN
bmra-3417	372	14	motivation	motivation	NOUN
bmra-3417	372	15	could	could	AUX
bmra-3417	372	16	help	help	VERB
bmra-3417	372	17	organizations	organization	NOUN
bmra-3417	372	18	understand	understand	VERB
bmra-3417	372	19	shop	shop	NOUN
bmra-3417	372	20	...	...	PUNCT
bmra-3417	372	21	organizations	organization	NOUN
bmra-3417	372	22	experience	experience	NOUN
bmra-3417	372	23	product	product	NOUN
bmra-3417	372	24	returns	return	NOUN
bmra-3417	372	25	for	for	ADP
bmra-3417	372	26	many	many	ADJ
bmra-3417	372	27	reasons	reason	NOUN
bmra-3417	372	28	,	,	PUNCT
bmra-3417	372	29	including	include	VERB
bmra-3417	372	30	unrealistic	unrealistic	ADJ
bmra-3417	372	31	product	product	NOUN
bmra-3417	372	32	expectations	expectation	NOUN
bmra-3417	372	33	,	,	PUNCT
bmra-3417	372	34	poor	poor	ADJ
bmra-3417	372	35	product	product	NOUN
bmra-3417	372	36	quality	quality	NOUN
bmra-3417	372	37	,	,	PUNCT
bmra-3417	372	38	wrong	wrong	ADJ
bmra-3417	372	39	product	product	NOUN
bmra-3417	372	40	,	,	PUNCT
bmra-3417	372	41	and	and	CCONJ
bmra-3417	372	42	delivery	delivery	NOUN
bmra-3417	372	43	issues	issue	NOUN
bmra-3417	372	44	.	.	PUNCT
bmra-3417	373	1	researchers	researcher	NOUN
bmra-3417	373	2	discovered	discover	VERB
bmra-3417	373	3	that	that	SCONJ
bmra-3417	373	4	unrealistic	unrealistic	ADJ
bmra-3417	373	5	product	product	NOUN
bmra-3417	373	6	expectations	expectation	NOUN
bmra-3417	373	7	generate	generate	VERB
bmra-3417	373	8	merchandise	merchandise	NOUN
bmra-3417	373	9	returns	return	NOUN
bmra-3417	373	10	...	...	PUNCT
bmra-3417	373	11	unrealistic	unrealistic	ADJ
bmra-3417	373	12	product	product	NOUN
bmra-3417	373	13	expectations	expectation	NOUN
bmra-3417	373	14	a	a	DET
bmra-3417	373	15	customer	customer	NOUN
bmra-3417	373	16	’s	’s	PART
bmra-3417	373	17	expectations	expectation	NOUN
bmra-3417	373	18	of	of	ADP
bmra-3417	373	19	a	a	DET
bmra-3417	373	20	product	product	NOUN
bmra-3417	373	21	shape	shape	NOUN
bmra-3417	373	22	the	the	DET
bmra-3417	373	23	consumer	consumer	NOUN
bmra-3417	373	24	’s	’s	PART
bmra-3417	373	25	decision	decision	NOUN
bmra-3417	373	26	to	to	PART
bmra-3417	373	27	return	return	VERB
bmra-3417	373	28	an	an	DET
bmra-3417	373	29	online	online	ADJ
bmra-3417	373	30	purchase	purchase	NOUN
bmra-3417	373	31	.	.	PUNCT
bmra-3417	374	1	nitsche	nitsche	NOUN
bmra-3417	374	2	and	and	CCONJ
bmra-3417	374	3	gerlach	gerlach	PROPN
bmra-3417	374	4	(	(	PUNCT
bmra-3417	374	5	2020	2020	NUM
bmra-3417	374	6	)	)	PUNCT
bmra-3417	374	7	described	describe	VERB
bmra-3417	374	8	unrealistic	unrealistic	ADJ
bmra-3417	374	9	expectations	expectation	NOUN
bmra-3417	374	10	as	as	ADP
bmra-3417	374	11	an	an	DET
bmra-3417	374	12	overestimation	overestimation	NOUN
bmra-3417	374	13	caused	cause	VERB
bmra-3417	374	14	by	by	ADP
bmra-3417	374	15	information	information	NOUN
bmra-3417	374	16	asymmetries	asymmetry	NOUN
bmra-3417	374	17	,	,	PUNCT
bmra-3417	374	18	which	which	PRON
bmra-3417	374	19	negatively	negatively	ADV
bmra-3417	374	20	influence	influence	VERB
bmra-3417	374	21	organiz	organiz	NOUN
bmra-3417	374	22	...	...	PUNCT
bmra-3417	374	23	poor	poor	ADJ
bmra-3417	374	24	product	product	NOUN
bmra-3417	374	25	quality	quality	NOUN
bmra-3417	374	26	a	a	DET
bmra-3417	374	27	customer	customer	NOUN
bmra-3417	374	28	’s	’s	PART
bmra-3417	374	29	assessment	assessment	NOUN
bmra-3417	374	30	of	of	ADP
bmra-3417	374	31	product	product	NOUN
bmra-3417	374	32	quality	quality	NOUN
bmra-3417	374	33	shapes	shape	VERB
bmra-3417	374	34	the	the	DET
bmra-3417	374	35	decision	decision	NOUN
bmra-3417	374	36	to	to	PART
bmra-3417	374	37	return	return	VERB
bmra-3417	374	38	an	an	DET
bmra-3417	374	39	online	online	ADJ
bmra-3417	374	40	purchase	purchase	NOUN
bmra-3417	374	41	.	.	PUNCT
bmra-3417	375	1	lin	lin	PROPN
bmra-3417	375	2	et	et	PROPN
bmra-3417	375	3	al	al	PROPN
bmra-3417	375	4	.	.	PROPN
bmra-3417	375	5	(	(	PUNCT
bmra-3417	375	6	2020	2020	NUM
bmra-3417	375	7	)	)	PUNCT
bmra-3417	375	8	cited	cite	VERB
bmra-3417	375	9	the	the	DET
bmra-3417	375	10	international	international	ADJ
bmra-3417	375	11	standards	standard	NOUN
bmra-3417	375	12	of	of	ADP
bmra-3417	375	13	organizations	organization	NOUN
bmra-3417	375	14	,	,	PUNCT
bmra-3417	375	15	which	which	PRON
bmra-3417	375	16	stated	state	VERB
bmra-3417	375	17	that	that	SCONJ
bmra-3417	375	18	a	a	DET
bmra-3417	375	19	product	product	NOUN
bmra-3417	375	20	’s	’s	PART
bmra-3417	375	21	quality	quality	NOUN
bmra-3417	375	22	describes	describe	VERB
bmra-3417	375	23	the	the	DET
bmra-3417	375	24	generic	generic	ADJ
bmra-3417	375	25	characteristics	characteristic	NOUN
bmra-3417	375	26	of	of	ADP
bmra-3417	375	27	an	an	DET
bmra-3417	375	28	item	item	NOUN
bmra-3417	375	29	a	a	DET
bmra-3417	375	30	...	...	PUNCT
bmra-3417	375	31	wrong	wrong	ADJ
bmra-3417	375	32	product	product	NOUN
bmra-3417	375	33	a	a	DET
bmra-3417	375	34	customer	customer	NOUN
bmra-3417	375	35	’s	’s	PART
bmra-3417	375	36	assessment	assessment	NOUN
bmra-3417	375	37	of	of	ADP
bmra-3417	375	38	the	the	DET
bmra-3417	375	39	receipt	receipt	NOUN
bmra-3417	375	40	of	of	ADP
bmra-3417	375	41	the	the	DET
bmra-3417	375	42	wrong	wrong	ADJ
bmra-3417	375	43	product	product	NOUN
bmra-3417	375	44	shapes	shape	VERB
bmra-3417	375	45	the	the	DET
bmra-3417	375	46	decision	decision	NOUN
bmra-3417	375	47	to	to	PART
bmra-3417	375	48	return	return	VERB
bmra-3417	375	49	an	an	DET
bmra-3417	375	50	online	online	ADJ
bmra-3417	375	51	purchase	purchase	NOUN
bmra-3417	375	52	.	.	PUNCT
bmra-3417	376	1	in	in	ADP
bmra-3417	376	2	a	a	DET
bmra-3417	376	3	study	study	NOUN
bmra-3417	376	4	performed	perform	VERB
bmra-3417	376	5	on	on	ADP
bmra-3417	376	6	retail	retail	ADJ
bmra-3417	376	7	consumers	consumer	NOUN
bmra-3417	376	8	,	,	PUNCT
bmra-3417	376	9	20	20	NUM
bmra-3417	376	10	%	%	NOUN
bmra-3417	376	11	of	of	ADP
bmra-3417	376	12	participants	participant	NOUN
bmra-3417	376	13	admitted	admit	VERB
bmra-3417	376	14	to	to	ADP
bmra-3417	376	15	purchasing	purchase	VERB
bmra-3417	376	16	the	the	DET
bmra-3417	376	17	wrong	wrong	ADJ
bmra-3417	376	18	product	product	NOUN
bmra-3417	376	19	,	,	PUNCT
bmra-3417	376	20	with	with	ADP
bmra-3417	376	21	38	38	NUM
bmra-3417	376	22	%	%	NOUN
bmra-3417	376	23	feeling	feeling	NOUN
bmra-3417	376	24	frustrated	frustrated	ADJ
bmra-3417	376	25	because	because	SCONJ
bmra-3417	376	26	o	o	NOUN
bmra-3417	376	27	...	...	PUNCT
bmra-3417	376	28	delivery	delivery	NOUN
bmra-3417	376	29	issues	issue	NOUN
bmra-3417	376	30	rantala	rantala	VERB
bmra-3417	376	31	et	et	PROPN
bmra-3417	376	32	al	al	PROPN
bmra-3417	376	33	.	.	PROPN
bmra-3417	377	1	(	(	PUNCT
bmra-3417	377	2	2020	2020	NUM
bmra-3417	377	3	)	)	PUNCT
bmra-3417	377	4	performed	perform	VERB
bmra-3417	377	5	a	a	DET
bmra-3417	377	6	qualitative	qualitative	ADJ
bmra-3417	377	7	case	case	NOUN
bmra-3417	377	8	study	study	NOUN
bmra-3417	377	9	on	on	ADP
bmra-3417	377	10	customer	customer	NOUN
bmra-3417	377	11	behavior	behavior	NOUN
bmra-3417	377	12	in	in	ADP
bmra-3417	377	13	business	business	NOUN
bmra-3417	377	14	-	-	PUNCT
bmra-3417	377	15	to	to	ADP
bmra-3417	377	16	-	-	PUNCT
bmra-3417	377	17	business	business	NOUN
bmra-3417	377	18	markets	market	NOUN
bmra-3417	377	19	to	to	PART
bmra-3417	377	20	understand	understand	VERB
bmra-3417	377	21	the	the	DET
bmra-3417	377	22	influence	influence	NOUN
bmra-3417	377	23	of	of	ADP
bmra-3417	377	24	value	value	NOUN
bmra-3417	377	25	-	-	PUNCT
bmra-3417	377	26	based	base	VERB
bmra-3417	377	27	selling	selling	NOUN
bmra-3417	377	28	on	on	ADP
bmra-3417	377	29	consumer	consumer	NOUN
bmra-3417	377	30	intentions	intention	NOUN
bmra-3417	377	31	.	.	PUNCT
bmra-3417	378	1	the	the	DET
bmra-3417	378	2	authors	author	NOUN
bmra-3417	378	3	utilized	utilize	VERB
bmra-3417	378	4	the	the	DET
bmra-3417	378	5	research	research	NOUN
bmra-3417	378	6	question	question	NOUN
bmra-3417	378	7	to	to	PART
bmra-3417	378	8	uncover	uncover	VERB
bmra-3417	378	9	the	the	DET
bmra-3417	378	10	value	value	NOUN
bmra-3417	378	11	re	re	NOUN
bmra-3417	378	12	...	...	PUNCT
bmra-3417	378	13	rantala	rantala	NOUN
bmra-3417	378	14	et	et	PROPN
bmra-3417	378	15	al	al	PROPN
bmra-3417	378	16	.	.	PROPN
bmra-3417	379	1	(	(	PUNCT
bmra-3417	379	2	2020	2020	NUM
bmra-3417	379	3	)	)	PUNCT
bmra-3417	379	4	performed	perform	VERB
bmra-3417	379	5	a	a	DET
bmra-3417	379	6	qualitative	qualitative	ADJ
bmra-3417	379	7	case	case	NOUN
bmra-3417	379	8	study	study	NOUN
bmra-3417	379	9	on	on	ADP
bmra-3417	379	10	customer	customer	NOUN
bmra-3417	379	11	behavior	behavior	NOUN
bmra-3417	379	12	in	in	ADP
bmra-3417	379	13	business	business	NOUN
bmra-3417	379	14	-	-	PUNCT
bmra-3417	379	15	to	to	ADP
bmra-3417	379	16	-	-	PUNCT
bmra-3417	379	17	business	business	NOUN
bmra-3417	379	18	markets	market	NOUN
bmra-3417	379	19	to	to	PART
bmra-3417	379	20	understand	understand	VERB
bmra-3417	379	21	the	the	DET
bmra-3417	379	22	influence	influence	NOUN
bmra-3417	379	23	of	of	ADP
bmra-3417	379	24	value	value	NOUN
bmra-3417	379	25	-	-	PUNCT
bmra-3417	379	26	based	base	VERB
bmra-3417	379	27	selling	selling	NOUN
bmra-3417	379	28	on	on	ADP
bmra-3417	379	29	consumer	consumer	NOUN
bmra-3417	379	30	intentions	intention	NOUN
bmra-3417	379	31	.	.	PUNCT
bmra-3417	380	1	the	the	DET
bmra-3417	380	2	authors	author	NOUN
bmra-3417	380	3	utilized	utilize	VERB
bmra-3417	380	4	the	the	DET
bmra-3417	380	5	research	research	NOUN
bmra-3417	380	6	question	question	NOUN
bmra-3417	380	7	to	to	PART
bmra-3417	380	8	uncover	uncover	VERB
bmra-3417	380	9	the	the	DET
bmra-3417	380	10	value	value	NOUN
bmra-3417	380	11	re	re	NOUN
bmra-3417	380	12	...	...	PUNCT
bmra-3417	380	13	research	research	NOUN
bmra-3417	380	14	question	question	NOUN
bmra-3417	380	15	summary	summary	NOUN
bmra-3417	380	16	and	and	CCONJ
bmra-3417	380	17	conclusion	conclusion	VERB
bmra-3417	380	18	the	the	DET
bmra-3417	380	19	study	study	NOUN
bmra-3417	380	20	uncovered	uncover	VERB
bmra-3417	380	21	several	several	ADJ
bmra-3417	380	22	key	key	ADJ
bmra-3417	380	23	findings	finding	NOUN
bmra-3417	380	24	regarding	regard	VERB
bmra-3417	380	25	optimal	optimal	ADJ
bmra-3417	380	26	strategies	strategy	NOUN
bmra-3417	380	27	for	for	ADP
bmra-3417	380	28	decreasing	decrease	VERB
bmra-3417	380	29	merchandise	merchandise	NOUN
bmra-3417	380	30	return	return	NOUN
bmra-3417	380	31	rates	rate	NOUN
bmra-3417	380	32	.	.	PUNCT
bmra-3417	381	1	the	the	DET
bmra-3417	381	2	participants	participant	NOUN
bmra-3417	381	3	demonstrated	demonstrate	VERB
bmra-3417	381	4	that	that	SCONJ
bmra-3417	381	5	understanding	understand	VERB
bmra-3417	381	6	customer	customer	NOUN
bmra-3417	381	7	needs	need	NOUN
bmra-3417	381	8	remained	remain	VERB
bmra-3417	381	9	the	the	DET
bmra-3417	381	10	most	most	ADV
bmra-3417	381	11	common	common	ADJ
bmra-3417	381	12	strategy	strategy	NOUN
bmra-3417	381	13	,	,	PUNCT
bmra-3417	381	14	at	at	ADP
bmra-3417	381	15	44.19	44.19	NUM
bmra-3417	381	16	%	%	NOUN
bmra-3417	381	17	,	,	PUNCT
bmra-3417	381	18	and	and	CCONJ
bmra-3417	381	19	required	require	VERB
bmra-3417	381	20	an	an	DET
bmra-3417	381	21	evaluation	evaluation	NOUN
bmra-3417	381	22	of	of	ADP
bmra-3417	381	23	...	...	PUNCT
bmra-3417	381	24	understanding	understand	VERB
bmra-3417	381	25	customer	customer	NOUN
bmra-3417	381	26	needs	need	VERB
bmra-3417	381	27	the	the	DET
bmra-3417	381	28	author	author	NOUN
bmra-3417	381	29	revealed	reveal	VERB
bmra-3417	381	30	the	the	DET
bmra-3417	381	31	importance	importance	NOUN
bmra-3417	381	32	of	of	ADP
bmra-3417	381	33	understanding	understand	VERB
bmra-3417	381	34	customer	customer	NOUN
bmra-3417	381	35	needs	need	VERB
bmra-3417	381	36	as	as	ADP
bmra-3417	381	37	a	a	DET
bmra-3417	381	38	tool	tool	NOUN
bmra-3417	381	39	to	to	PART
bmra-3417	381	40	address	address	VERB
bmra-3417	381	41	customer	customer	NOUN
bmra-3417	381	42	merchandise	merchandise	NOUN
bmra-3417	381	43	return	return	NOUN
bmra-3417	381	44	rates	rate	NOUN
bmra-3417	381	45	.	.	PUNCT
bmra-3417	382	1	the	the	DET
bmra-3417	382	2	finding	finding	NOUN
bmra-3417	382	3	on	on	ADP
bmra-3417	382	4	the	the	DET
bmra-3417	382	5	necessity	necessity	NOUN
bmra-3417	382	6	of	of	ADP
bmra-3417	382	7	understanding	understand	VERB
bmra-3417	382	8	customer	customer	NOUN
bmra-3417	382	9	needs	need	VERB
bmra-3417	382	10	substantiates	substantiate	VERB
bmra-3417	382	11	makhitha	makhitha	NOUN
bmra-3417	382	12	and	and	CCONJ
bmra-3417	382	13	ngobeni	ngobeni	NOUN
bmra-3417	382	14	’s	’s	PART
bmra-3417	382	15	(	(	PUNCT
bmra-3417	382	16	2021	2021	NUM
bmra-3417	382	17	)	)	PUNCT
bmra-3417	382	18	assertion	assertion	NOUN
bmra-3417	382	19	that	that	SCONJ
bmra-3417	382	20	an	an	DET
bmra-3417	382	21	onlin	onlin	NOUN
bmra-3417	382	22	...	...	PUNCT
bmra-3417	382	23	policy	policy	NOUN
bmra-3417	382	24	and	and	CCONJ
bmra-3417	382	25	procedure	procedure	NOUN
bmra-3417	382	26	the	the	DET
bmra-3417	382	27	author	author	NOUN
bmra-3417	382	28	underscored	underscore	VERB
bmra-3417	382	29	the	the	DET
bmra-3417	382	30	necessity	necessity	NOUN
bmra-3417	382	31	of	of	ADP
bmra-3417	382	32	adopting	adopt	VERB
bmra-3417	382	33	policy	policy	NOUN
bmra-3417	382	34	and	and	CCONJ
bmra-3417	382	35	procedures	procedure	NOUN
bmra-3417	382	36	for	for	ADP
bmra-3417	382	37	reducing	reduce	VERB
bmra-3417	382	38	product	product	NOUN
bmra-3417	382	39	return	return	NOUN
bmra-3417	382	40	rates	rate	NOUN
bmra-3417	382	41	.	.	PUNCT
bmra-3417	383	1	the	the	DET
bmra-3417	383	2	study	study	NOUN
bmra-3417	383	3	’s	’s	PART
bmra-3417	383	4	revelation	revelation	NOUN
bmra-3417	383	5	of	of	ADP
bmra-3417	383	6	the	the	DET
bmra-3417	383	7	significance	significance	NOUN
bmra-3417	383	8	of	of	ADP
bmra-3417	383	9	policy	policy	NOUN
bmra-3417	383	10	and	and	CCONJ
bmra-3417	383	11	procedure	procedure	NOUN
bmra-3417	383	12	supports	support	VERB
bmra-3417	383	13	de	de	PROPN
bmra-3417	383	14	las	las	PROPN
bmra-3417	383	15	heras	hera	NOUN
bmra-3417	383	16	-	-	PUNCT
bmra-3417	383	17	rosas	rosa	NOUN
bmra-3417	383	18	and	and	CCONJ
bmra-3417	383	19	herrera	herrera	NOUN
bmra-3417	383	20	’s	’s	PART
bmra-3417	383	21	(	(	PUNCT
bmra-3417	383	22	2021	2021	NUM
bmra-3417	383	23	)	)	PUNCT
bmra-3417	383	24	declaration	declaration	NOUN
bmra-3417	383	25	that	that	DET
bmra-3417	383	26	organization	organization	NOUN
bmra-3417	383	27	...	...	PUNCT
bmra-3417	383	28	produce	produce	VERB
bmra-3417	383	29	accuracy	accuracy	NOUN
bmra-3417	383	30	and	and	CCONJ
bmra-3417	383	31	clarity	clarity	NOUN
bmra-3417	383	32	the	the	DET
bmra-3417	383	33	author	author	NOUN
bmra-3417	383	34	highlights	highlight	VERB
bmra-3417	383	35	the	the	DET
bmra-3417	383	36	significance	significance	NOUN
bmra-3417	383	37	of	of	ADP
bmra-3417	383	38	product	product	NOUN
bmra-3417	383	39	accuracy	accuracy	NOUN
bmra-3417	383	40	and	and	CCONJ
bmra-3417	383	41	clarity	clarity	NOUN
bmra-3417	383	42	to	to	PART
bmra-3417	383	43	decrease	decrease	VERB
bmra-3417	383	44	merchandise	merchandise	NOUN
bmra-3417	383	45	return	return	NOUN
bmra-3417	383	46	rates	rate	NOUN
bmra-3417	383	47	.	.	PUNCT
bmra-3417	384	1	the	the	DET
bmra-3417	384	2	discovery	discovery	NOUN
bmra-3417	384	3	of	of	ADP
bmra-3417	384	4	the	the	DET
bmra-3417	384	5	importance	importance	NOUN
bmra-3417	384	6	of	of	ADP
bmra-3417	384	7	product	product	NOUN
bmra-3417	384	8	accuracy	accuracy	NOUN
bmra-3417	384	9	and	and	CCONJ
bmra-3417	384	10	clarity	clarity	NOUN
bmra-3417	384	11	corroborates	corroborate	VERB
bmra-3417	384	12	bozkurt	bozkurt	NOUN
bmra-3417	384	13	and	and	CCONJ
bmra-3417	384	14	gligor	gligor	PROPN
bmra-3417	384	15	’s	’s	PART
bmra-3417	384	16	(	(	PUNCT
bmra-3417	384	17	2019	2019	NUM
bmra-3417	384	18	)	)	PUNCT
bmra-3417	384	19	statement	statement	NOUN
bmra-3417	384	20	that	that	SCONJ
bmra-3417	384	21	unrealistic	unrealistic	ADJ
bmra-3417	384	22	product	product	NOUN
bmra-3417	384	23	ex	ex	NOUN
bmra-3417	384	24	...	...	PUNCT
bmra-3417	384	25	theoretical	theoretical	ADJ
bmra-3417	384	26	implications	implication	NOUN
bmra-3417	384	27	the	the	DET
bmra-3417	384	28	study	study	NOUN
bmra-3417	384	29	’s	’s	PART
bmra-3417	384	30	findings	finding	NOUN
bmra-3417	384	31	confirmed	confirm	VERB
bmra-3417	384	32	bandura	bandura	PROPN
bmra-3417	384	33	’s	’s	PART
bmra-3417	384	34	(	(	PUNCT
bmra-3417	384	35	1986	1986	NUM
bmra-3417	384	36	)	)	PUNCT
bmra-3417	384	37	sct	sct	PROPN
bmra-3417	384	38	framework	framework	NOUN
bmra-3417	384	39	by	by	ADP
bmra-3417	384	40	demonstrating	demonstrate	VERB
bmra-3417	384	41	the	the	DET
bmra-3417	384	42	ability	ability	NOUN
bmra-3417	384	43	of	of	ADP
bmra-3417	384	44	an	an	DET
bmra-3417	384	45	environmental	environmental	ADJ
bmra-3417	384	46	stimulus	stimulus	NOUN
bmra-3417	384	47	to	to	PART
bmra-3417	384	48	influence	influence	VERB
bmra-3417	384	49	an	an	DET
bmra-3417	384	50	organism	organism	NOUN
bmra-3417	384	51	’s	’s	PART
bmra-3417	384	52	response	response	NOUN
bmra-3417	384	53	.	.	PUNCT
bmra-3417	385	1	the	the	DET
bmra-3417	385	2	author	author	NOUN
bmra-3417	385	3	answered	answer	VERB
bmra-3417	385	4	the	the	DET
bmra-3417	385	5	research	research	NOUN
bmra-3417	385	6	question	question	NOUN
bmra-3417	385	7	by	by	ADP
bmra-3417	385	8	explaining	explain	VERB
bmra-3417	385	9	that	that	SCONJ
bmra-3417	385	10	an	an	DET
bmra-3417	385	11	online	online	ADJ
bmra-3417	385	12	furniture	furniture	NOUN
bmra-3417	385	13	retailer	retailer	NOUN
bmra-3417	385	14	embr	embr	NOUN
bmra-3417	385	15	...	...	PUNCT
bmra-3417	385	16	there	there	PRON
bmra-3417	385	17	were	be	VERB
bmra-3417	385	18	several	several	ADJ
bmra-3417	385	19	strengths	strength	NOUN
bmra-3417	385	20	and	and	CCONJ
bmra-3417	385	21	weaknesses	weakness	NOUN
bmra-3417	385	22	of	of	ADP
bmra-3417	385	23	the	the	DET
bmra-3417	385	24	research	research	NOUN
bmra-3417	385	25	.	.	PUNCT
bmra-3417	386	1	one	one	NUM
bmra-3417	386	2	strength	strength	NOUN
bmra-3417	386	3	of	of	ADP
bmra-3417	386	4	the	the	DET
bmra-3417	386	5	study	study	NOUN
bmra-3417	386	6	was	be	AUX
bmra-3417	386	7	the	the	DET
bmra-3417	386	8	data	data	NOUN
bmra-3417	386	9	collection	collection	NOUN
bmra-3417	386	10	method	method	NOUN
bmra-3417	386	11	,	,	PUNCT
bmra-3417	386	12	as	as	SCONJ
bmra-3417	386	13	the	the	DET
bmra-3417	386	14	author	author	NOUN
bmra-3417	386	15	received	receive	VERB
bmra-3417	386	16	detailed	detailed	ADJ
bmra-3417	386	17	responses	response	NOUN
bmra-3417	386	18	afforded	afford	VERB
bmra-3417	386	19	by	by	ADP
bmra-3417	386	20	an	an	DET
bmra-3417	386	21	interview	interview	NOUN
bmra-3417	386	22	approach	approach	NOUN
bmra-3417	386	23	.	.	PUNCT
bmra-3417	387	1	a	a	DET
bmra-3417	387	2	second	second	ADJ
bmra-3417	387	3	strength	strength	NOUN
bmra-3417	387	4	was	be	AUX
bmra-3417	387	5	the	the	DET
bmra-3417	387	6	qualitative	qualitative	ADJ
bmra-3417	387	7	methodology	methodology	NOUN
bmra-3417	387	8	,	,	PUNCT
bmra-3417	387	9	as	as	ADP
bmra-3417	387	10	t	t	PROPN
bmra-3417	387	11	...	...	PUNCT
bmra-3417	387	12	implications	implication	NOUN
bmra-3417	387	13	for	for	ADP
bmra-3417	387	14	professional	professional	ADJ
bmra-3417	387	15	practice	practice	NOUN
bmra-3417	387	16	first	first	ADV
bmra-3417	387	17	,	,	PUNCT
bmra-3417	387	18	the	the	DET
bmra-3417	387	19	study	study	NOUN
bmra-3417	387	20	demonstrated	demonstrate	VERB
bmra-3417	387	21	that	that	SCONJ
bmra-3417	387	22	strategic	strategic	ADJ
bmra-3417	387	23	approaches	approach	NOUN
bmra-3417	387	24	motivate	motivate	VERB
bmra-3417	387	25	consumer	consumer	NOUN
bmra-3417	387	26	behaviors	behavior	NOUN
bmra-3417	387	27	and	and	CCONJ
bmra-3417	387	28	enhance	enhance	VERB
bmra-3417	387	29	organizational	organizational	ADJ
bmra-3417	387	30	success	success	NOUN
bmra-3417	387	31	.	.	PUNCT
bmra-3417	388	1	the	the	DET
bmra-3417	388	2	author	author	NOUN
bmra-3417	388	3	presented	present	VERB
bmra-3417	388	4	a	a	DET
bmra-3417	388	5	framework	framework	NOUN
bmra-3417	388	6	for	for	ADP
bmra-3417	388	7	identifying	identify	VERB
bmra-3417	388	8	the	the	DET
bmra-3417	388	9	most	most	ADV
bmra-3417	388	10	frequently	frequently	ADV
bmra-3417	388	11	adopted	adopt	VERB
bmra-3417	388	12	strategies	strategy	NOUN
bmra-3417	388	13	for	for	ADP
bmra-3417	388	14	reducing	reduce	VERB
bmra-3417	388	15	product	product	NOUN
bmra-3417	388	16	return	return	NOUN
bmra-3417	388	17	rates	rate	NOUN
bmra-3417	388	18	and	and	CCONJ
bmra-3417	388	19	under	under	ADP
bmra-3417	388	20	...	...	PUNCT
bmra-3417	388	21	second	second	ADJ
bmra-3417	388	22	,	,	PUNCT
bmra-3417	388	23	the	the	DET
bmra-3417	388	24	study	study	NOUN
bmra-3417	388	25	introduced	introduce	VERB
bmra-3417	388	26	a	a	DET
bmra-3417	388	27	concept	concept	NOUN
bmra-3417	388	28	for	for	ADP
bmra-3417	388	29	improving	improve	VERB
bmra-3417	388	30	customer	customer	NOUN
bmra-3417	388	31	relationships	relationship	NOUN
bmra-3417	388	32	by	by	ADP
bmra-3417	388	33	adopting	adopt	VERB
bmra-3417	388	34	an	an	DET
bmra-3417	388	35	approach	approach	NOUN
bmra-3417	388	36	to	to	PART
bmra-3417	388	37	motivate	motivate	VERB
bmra-3417	388	38	social	social	ADJ
bmra-3417	388	39	change	change	NOUN
bmra-3417	388	40	.	.	PUNCT
bmra-3417	389	1	the	the	DET
bmra-3417	389	2	author	author	NOUN
bmra-3417	389	3	presented	present	VERB
bmra-3417	389	4	a	a	DET
bmra-3417	389	5	model	model	NOUN
bmra-3417	389	6	that	that	PRON
bmra-3417	389	7	emphasizes	emphasize	VERB
bmra-3417	389	8	client	client	NOUN
bmra-3417	389	9	care	care	NOUN
bmra-3417	389	10	and	and	CCONJ
bmra-3417	389	11	customer	customer	NOUN
bmra-3417	389	12	satisfaction	satisfaction	NOUN
bmra-3417	389	13	to	to	PART
bmra-3417	389	14	stimulate	stimulate	VERB
bmra-3417	389	15	a	a	DET
bmra-3417	389	16	rewarding	rewarding	ADJ
bmra-3417	389	17	shopping	shopping	NOUN
bmra-3417	389	18	experie	experie	ADJ
bmra-3417	389	19	...	...	PUNCT
bmra-3417	390	1	third	third	ADV
bmra-3417	390	2	,	,	PUNCT
bmra-3417	390	3	the	the	DET
bmra-3417	390	4	research	research	NOUN
bmra-3417	390	5	provided	provide	VERB
bmra-3417	390	6	the	the	DET
bmra-3417	390	7	findings	finding	NOUN
bmra-3417	390	8	to	to	PART
bmra-3417	390	9	support	support	VERB
bmra-3417	390	10	the	the	DET
bmra-3417	390	11	benefits	benefit	NOUN
bmra-3417	390	12	of	of	ADP
bmra-3417	390	13	a	a	DET
bmra-3417	390	14	customer	customer	NOUN
bmra-3417	390	15	-	-	PUNCT
bmra-3417	390	16	centric	centric	ADJ
bmra-3417	390	17	organizational	organizational	ADJ
bmra-3417	390	18	approach	approach	NOUN
bmra-3417	390	19	.	.	PUNCT
bmra-3417	391	1	the	the	DET
bmra-3417	391	2	overwhelming	overwhelming	ADJ
bmra-3417	391	3	response	response	NOUN
bmra-3417	391	4	from	from	ADP
bmra-3417	391	5	the	the	DET
bmra-3417	391	6	participants	participant	NOUN
bmra-3417	391	7	in	in	ADP
bmra-3417	391	8	the	the	DET
bmra-3417	391	9	study	study	NOUN
bmra-3417	391	10	focused	focus	VERB
bmra-3417	391	11	on	on	ADP
bmra-3417	391	12	the	the	DET
bmra-3417	391	13	effects	effect	NOUN
bmra-3417	391	14	of	of	ADP
bmra-3417	391	15	an	an	DET
bmra-3417	391	16	improved	improved	ADJ
bmra-3417	391	17	customer	customer	NOUN
bmra-3417	391	18	experience	experience	NOUN
bmra-3417	391	19	on	on	ADP
bmra-3417	391	20	the	the	DET
bmra-3417	391	21	reduction	reduction	NOUN
bmra-3417	391	22	of	of	ADP
bmra-3417	391	23	...	...	PUNCT
bmra-3417	391	24	recommendations	recommendation	NOUN
bmra-3417	391	25	for	for	ADP
bmra-3417	391	26	future	future	ADJ
bmra-3417	391	27	research	research	NOUN
bmra-3417	391	28	for	for	ADP
bmra-3417	391	29	future	future	ADJ
bmra-3417	391	30	research	research	NOUN
bmra-3417	391	31	,	,	PUNCT
bmra-3417	391	32	the	the	DET
bmra-3417	391	33	author	author	NOUN
bmra-3417	391	34	recommends	recommend	VERB
bmra-3417	391	35	a	a	DET
bmra-3417	391	36	quantitative	quantitative	ADJ
bmra-3417	391	37	study	study	NOUN
bmra-3417	391	38	based	base	VERB
bmra-3417	391	39	on	on	ADP
bmra-3417	391	40	the	the	DET
bmra-3417	391	41	effectiveness	effectiveness	NOUN
bmra-3417	391	42	of	of	ADP
bmra-3417	391	43	the	the	DET
bmra-3417	391	44	product	product	NOUN
bmra-3417	391	45	return	return	NOUN
bmra-3417	391	46	rate	rate	NOUN
bmra-3417	391	47	strategy	strategy	NOUN
bmra-3417	391	48	.	.	PUNCT
bmra-3417	392	1	a	a	DET
bmra-3417	392	2	quantitative	quantitative	ADJ
bmra-3417	392	3	methodology	methodology	NOUN
bmra-3417	392	4	would	would	AUX
bmra-3417	392	5	increase	increase	VERB
bmra-3417	392	6	the	the	DET
bmra-3417	392	7	sample	sample	NOUN
bmra-3417	392	8	size	size	NOUN
bmra-3417	392	9	and	and	CCONJ
bmra-3417	392	10	create	create	VERB
bmra-3417	392	11	more	more	ADV
bmra-3417	392	12	generalizable	generalizable	ADJ
bmra-3417	392	13	conclusions	conclusion	NOUN
bmra-3417	392	14	.	.	PUNCT
bmra-3417	393	1	the	the	DET
bmra-3417	393	2	author	author	NOUN
bmra-3417	393	3	also	also	ADV
bmra-3417	393	4	recomm	recomm	VERB
bmra-3417	393	5	...	...	PUNCT
bmra-3417	393	6	recommendations	recommendation	NOUN
bmra-3417	393	7	for	for	ADP
bmra-3417	393	8	practice	practice	NOUN
bmra-3417	393	9	the	the	DET
bmra-3417	393	10	author	author	NOUN
bmra-3417	393	11	recommends	recommend	VERB
bmra-3417	393	12	that	that	SCONJ
bmra-3417	393	13	online	online	ADJ
bmra-3417	393	14	furniture	furniture	NOUN
bmra-3417	393	15	retailers	retailer	NOUN
bmra-3417	393	16	adopt	adopt	VERB
bmra-3417	393	17	a	a	DET
bmra-3417	393	18	technique	technique	NOUN
bmra-3417	393	19	that	that	PRON
bmra-3417	393	20	ensures	ensure	VERB
bmra-3417	393	21	employees	employee	NOUN
bmra-3417	393	22	understand	understand	VERB
bmra-3417	393	23	the	the	DET
bmra-3417	393	24	customer	customer	NOUN
bmra-3417	393	25	’s	’s	PART
bmra-3417	393	26	needs	need	NOUN
bmra-3417	393	27	by	by	ADP
bmra-3417	393	28	asking	ask	VERB
bmra-3417	393	29	questions	question	NOUN
bmra-3417	393	30	and	and	CCONJ
bmra-3417	393	31	confirming	confirm	VERB
bmra-3417	393	32	that	that	SCONJ
bmra-3417	393	33	the	the	DET
bmra-3417	393	34	product	product	NOUN
bmra-3417	393	35	meets	meet	VERB
bmra-3417	393	36	the	the	DET
bmra-3417	393	37	indicated	indicate	VERB
bmra-3417	393	38	needs	need	NOUN
bmra-3417	393	39	.	.	PUNCT
bmra-3417	394	1	the	the	DET
bmra-3417	394	2	author	author	NOUN
bmra-3417	394	3	also	also	ADV
bmra-3417	394	4	recommends	recommend	VERB
bmra-3417	394	5	that	that	SCONJ
bmra-3417	394	6	decision	decision	NOUN
bmra-3417	394	7	-	-	PUNCT
bmra-3417	394	8	make	make	NOUN
bmra-3417	394	9	...	...	PUNCT
bmra-3417	394	10	the	the	DET
bmra-3417	394	11	author	author	NOUN
bmra-3417	394	12	recommends	recommend	VERB
bmra-3417	394	13	that	that	SCONJ
bmra-3417	394	14	online	online	ADJ
bmra-3417	394	15	furniture	furniture	NOUN
bmra-3417	394	16	retailers	retailer	NOUN
bmra-3417	394	17	develop	develop	VERB
bmra-3417	394	18	policies	policy	NOUN
bmra-3417	394	19	and	and	CCONJ
bmra-3417	394	20	procedures	procedure	NOUN
bmra-3417	394	21	to	to	PART
bmra-3417	394	22	provide	provide	VERB
bmra-3417	394	23	merchandise	merchandise	NOUN
bmra-3417	394	24	return	return	NOUN
bmra-3417	394	25	guidelines	guideline	NOUN
bmra-3417	394	26	for	for	ADP
bmra-3417	394	27	the	the	DET
bmra-3417	394	28	company	company	NOUN
bmra-3417	394	29	and	and	CCONJ
bmra-3417	394	30	the	the	DET
bmra-3417	394	31	customer	customer	NOUN
bmra-3417	394	32	.	.	PUNCT
bmra-3417	395	1	the	the	DET
bmra-3417	395	2	author	author	NOUN
bmra-3417	395	3	recommends	recommend	VERB
bmra-3417	395	4	that	that	SCONJ
bmra-3417	395	5	an	an	DET
bmra-3417	395	6	organization	organization	NOUN
bmra-3417	395	7	implement	implement	VERB
bmra-3417	395	8	standardized	standardized	ADJ
bmra-3417	395	9	practices	practice	NOUN
bmra-3417	395	10	to	to	PART
bmra-3417	395	11	reduce	reduce	VERB
bmra-3417	395	12	a	a	DET
bmra-3417	395	13	cu	cu	PROPN
bmra-3417	395	14	...	...	PUNCT
bmra-3417	395	15	references	reference	NOUN
bmra-3417	395	16	appendix	appendix	VERB
bmra-3417	395	17	a	a	PRON