id	sid	tid	token	lemma	pos
cet-14333	1	1	doi	doi	NOUN
cet-14333	1	2	:	:	PUNCT
cet-14333	1	3	10.3303	10.3303	NUM
cet-14333	1	4	/	/	SYM
cet-14333	1	5	cet23107044	cet23107044	PROPN
cet-14333	1	6	paper	paper	PROPN
cet-14333	1	7	received	receive	VERB
cet-14333	1	8	:	:	PUNCT
cet-14333	1	9	12	12	NUM
cet-14333	1	10	april	april	PROPN
cet-14333	1	11	2023	2023	NUM
cet-14333	1	12	;	;	PUNCT
cet-14333	1	13	revised	revise	VERB
cet-14333	1	14	:	:	PUNCT
cet-14333	1	15	26	26	NUM
cet-14333	1	16	april	april	PROPN
cet-14333	1	17	2023	2023	NUM
cet-14333	1	18	;	;	PUNCT
cet-14333	1	19	accepted	accept	VERB
cet-14333	1	20	:	:	PUNCT
cet-14333	1	21	15	15	NUM
cet-14333	1	22	june	june	PROPN
cet-14333	1	23	2023	2023	NUM
cet-14333	1	24	please	please	INTJ
cet-14333	1	25	cite	cite	VERB
cet-14333	1	26	this	this	DET
cet-14333	1	27	article	article	NOUN
cet-14333	1	28	as	as	ADP
cet-14333	1	29	:	:	PUNCT
cet-14333	1	30	erdős	erdős	PROPN
cet-14333	1	31	f.	f.	PROPN
cet-14333	1	32	,	,	PUNCT
cet-14333	1	33	farhat	farhat	PROPN
cet-14333	1	34	r.	r.	PROPN
cet-14333	1	35	,	,	PUNCT
cet-14333	1	36	2023	2023	NUM
cet-14333	1	37	,	,	PUNCT
cet-14333	1	38	sustainability	sustainability	NOUN
cet-14333	1	39	approach	approach	NOUN
cet-14333	1	40	of	of	ADP
cet-14333	1	41	sap	sap	PROPN
cet-14333	1	42	application	application	NOUN
cet-14333	1	43	management	management	NOUN
cet-14333	1	44	service	service	NOUN
cet-14333	1	45	solutions	solution	NOUN
cet-14333	1	46	in	in	ADP
cet-14333	1	47	the	the	DET
cet-14333	1	48	field	field	NOUN
cet-14333	1	49	of	of	ADP
cet-14333	1	50	warehouse	warehouse	NOUN
cet-14333	1	51	management	management	NOUN
cet-14333	1	52	,	,	PUNCT
cet-14333	1	53	chemical	chemical	NOUN
cet-14333	1	54	engineering	engineering	NOUN
cet-14333	1	55	transactions	transaction	NOUN
cet-14333	1	56	,	,	PUNCT
cet-14333	1	57	107	107	NUM
cet-14333	1	58	,	,	PUNCT
cet-14333	1	59	259	259	NUM
cet-14333	1	60	-	-	SYM
cet-14333	1	61	264	264	NUM
cet-14333	1	62	doi:10.3303	doi:10.3303	NOUN
cet-14333	1	63	/	/	SYM
cet-14333	1	64	cet23107044	cet23107044	PROPN
cet-14333	1	65	chemical	chemical	PROPN
cet-14333	1	66	engineering	engineering	PROPN
cet-14333	1	67	transactions	transaction	NOUN
cet-14333	1	68	vol	vol	NOUN
cet-14333	1	69	.	.	PUNCT
cet-14333	2	1	107	107	NUM
cet-14333	2	2	,	,	PUNCT
cet-14333	2	3	2023	2023	NUM
cet-14333	2	4	a	a	DET
cet-14333	2	5	publication	publication	NOUN
cet-14333	2	6	of	of	ADP
cet-14333	2	7	the	the	DET
cet-14333	2	8	italian	italian	ADJ
cet-14333	2	9	association	association	NOUN
cet-14333	2	10	of	of	ADP
cet-14333	2	11	chemical	chemical	PROPN
cet-14333	2	12	engineering	engineering	NOUN
cet-14333	2	13	online	online	ADV
cet-14333	2	14	at	at	ADP
cet-14333	2	15	www.cetjournal.it	www.cetjournal.it	PROPN
cet-14333	2	16	guest	guest	NOUN
cet-14333	2	17	editors	editor	NOUN
cet-14333	2	18	:	:	PUNCT
cet-14333	2	19	petar	petar	PROPN
cet-14333	2	20	s.	s.	PROPN
cet-14333	2	21	varbanov	varbanov	PROPN
cet-14333	2	22	,	,	PUNCT
cet-14333	2	23	bohong	bohong	PROPN
cet-14333	2	24	wang	wang	PROPN
cet-14333	2	25	,	,	PUNCT
cet-14333	2	26	petro	petro	NOUN
cet-14333	2	27	kapustenko	kapustenko	NOUN
cet-14333	2	28	copyright	copyright	NOUN
cet-14333	2	29	©	©	PROPN
cet-14333	2	30	2023	2023	NUM
cet-14333	2	31	,	,	PUNCT
cet-14333	2	32	aidic	aidic	ADJ
cet-14333	2	33	servizi	servizi	PROPN
cet-14333	2	34	s.r.l	s.r.l	NOUN
cet-14333	2	35	.	.	PUNCT
cet-14333	3	1	isbn	isbn	PROPN
cet-14333	3	2	979	979	NUM
cet-14333	3	3	-	-	SYM
cet-14333	3	4	12	12	NUM
cet-14333	3	5	-	-	PUNCT
cet-14333	3	6	81206	81206	NUM
cet-14333	3	7	-	-	PUNCT
cet-14333	3	8	07	07	NUM
cet-14333	3	9	-	-	PUNCT
cet-14333	3	10	6	6	NUM
cet-14333	3	11	;	;	PUNCT
cet-14333	3	12	issn	issn	PROPN
cet-14333	3	13	2283	2283	NUM
cet-14333	3	14	-	-	SYM
cet-14333	3	15	9216	9216	NUM
cet-14333	3	16	sustainability	sustainability	NOUN
cet-14333	3	17	approach	approach	NOUN
cet-14333	3	18	of	of	ADP
cet-14333	3	19	sap	sap	PROPN
cet-14333	3	20	application	application	NOUN
cet-14333	3	21	management	management	NOUN
cet-14333	3	22	service	service	NOUN
cet-14333	3	23	solutions	solution	NOUN
cet-14333	3	24	in	in	ADP
cet-14333	3	25	the	the	DET
cet-14333	3	26	field	field	NOUN
cet-14333	3	27	of	of	ADP
cet-14333	3	28	warehouse	warehouse	NOUN
cet-14333	3	29	management	management	NOUN
cet-14333	3	30	ferenc	ferenc	PROPN
cet-14333	3	31	erdős	erdős	PROPN
cet-14333	3	32	*	*	PROPN
cet-14333	3	33	,	,	PUNCT
cet-14333	3	34	rahma	rahma	PROPN
cet-14333	3	35	farhat	farhat	PROPN
cet-14333	3	36	department	department	PROPN
cet-14333	3	37	of	of	ADP
cet-14333	3	38	informatics	informatics	PROPN
cet-14333	3	39	,	,	PUNCT
cet-14333	3	40	széchenyi	széchenyi	PROPN
cet-14333	3	41	istván	istván	PROPN
cet-14333	3	42	university	university	PROPN
cet-14333	3	43	,	,	PUNCT
cet-14333	3	44	győr	győr	PROPN
cet-14333	3	45	,	,	PUNCT
cet-14333	3	46	hungary	hungary	PROPN
cet-14333	3	47	,	,	PUNCT
cet-14333	3	48	erdosf@sze.hu	erdosf@sze.hu	PROPN
cet-14333	3	49	organizations	organization	NOUN
cet-14333	3	50	using	use	VERB
cet-14333	3	51	sap	sap	PROPN
cet-14333	3	52	systems	system	NOUN
cet-14333	3	53	encounter	encounter	VERB
cet-14333	3	54	the	the	DET
cet-14333	3	55	challenge	challenge	NOUN
cet-14333	3	56	of	of	ADP
cet-14333	3	57	enhancing	enhance	VERB
cet-14333	3	58	services	service	NOUN
cet-14333	3	59	while	while	SCONJ
cet-14333	3	60	minimizing	minimize	VERB
cet-14333	3	61	costs	cost	NOUN
cet-14333	3	62	and	and	CCONJ
cet-14333	3	63	response	response	NOUN
cet-14333	3	64	times	time	NOUN
cet-14333	3	65	.	.	PUNCT
cet-14333	4	1	to	to	PART
cet-14333	4	2	achieve	achieve	VERB
cet-14333	4	3	this	this	PRON
cet-14333	4	4	,	,	PUNCT
cet-14333	4	5	sap	sap	PROPN
cet-14333	4	6	offers	offer	VERB
cet-14333	4	7	a	a	DET
cet-14333	4	8	comprehensive	comprehensive	ADJ
cet-14333	4	9	range	range	NOUN
cet-14333	4	10	of	of	ADP
cet-14333	4	11	sustainable	sustainable	ADJ
cet-14333	4	12	cloud	cloud	NOUN
cet-14333	4	13	solutions	solution	NOUN
cet-14333	4	14	in	in	ADP
cet-14333	4	15	the	the	DET
cet-14333	4	16	field	field	NOUN
cet-14333	4	17	of	of	ADP
cet-14333	4	18	application	application	NOUN
cet-14333	4	19	management	management	NOUN
cet-14333	4	20	services	service	NOUN
cet-14333	4	21	(	(	PUNCT
cet-14333	4	22	ams	ams	PROPN
cet-14333	4	23	)	)	PUNCT
cet-14333	4	24	,	,	PUNCT
cet-14333	4	25	integrating	integrate	VERB
cet-14333	4	26	machine	machine	NOUN
cet-14333	4	27	learning	learning	NOUN
cet-14333	4	28	,	,	PUNCT
cet-14333	4	29	big	big	ADJ
cet-14333	4	30	data	datum	NOUN
cet-14333	4	31	,	,	PUNCT
cet-14333	4	32	and	and	CCONJ
cet-14333	4	33	smart	smart	ADJ
cet-14333	4	34	-	-	PUNCT
cet-14333	4	35	machine	machine	NOUN
cet-14333	4	36	technologies	technology	NOUN
cet-14333	4	37	.	.	PUNCT
cet-14333	5	1	this	this	DET
cet-14333	5	2	research	research	NOUN
cet-14333	5	3	endeavors	endeavor	VERB
cet-14333	5	4	to	to	PART
cet-14333	5	5	offer	offer	VERB
cet-14333	5	6	an	an	DET
cet-14333	5	7	alternative	alternative	NOUN
cet-14333	5	8	,	,	PUNCT
cet-14333	5	9	sustainable	sustainable	ADJ
cet-14333	5	10	approach	approach	NOUN
cet-14333	5	11	,	,	PUNCT
cet-14333	5	12	utilizing	utilize	VERB
cet-14333	5	13	non	non	ADJ
cet-14333	5	14	-	-	ADJ
cet-14333	5	15	cloud	cloud	ADJ
cet-14333	5	16	-	-	PUNCT
cet-14333	5	17	based	base	VERB
cet-14333	5	18	machine	machine	NOUN
cet-14333	5	19	learning	learn	VERB
cet-14333	5	20	to	to	PART
cet-14333	5	21	improve	improve	VERB
cet-14333	5	22	the	the	DET
cet-14333	5	23	efficiency	efficiency	NOUN
cet-14333	5	24	of	of	ADP
cet-14333	5	25	ticket	ticket	NOUN
cet-14333	5	26	classification	classification	NOUN
cet-14333	5	27	in	in	ADP
cet-14333	5	28	sap	sap	PROPN
cet-14333	5	29	ams	am	NOUN
cet-14333	5	30	.	.	PUNCT
cet-14333	6	1	this	this	DET
cet-14333	6	2	study	study	NOUN
cet-14333	6	3	presents	present	VERB
cet-14333	6	4	an	an	DET
cet-14333	6	5	sap	sap	NOUN
cet-14333	6	6	extended	extend	VERB
cet-14333	6	7	warehouse	warehouse	NOUN
cet-14333	6	8	management	management	NOUN
cet-14333	6	9	(	(	PUNCT
cet-14333	6	10	ewm	ewm	PROPN
cet-14333	6	11	)	)	PUNCT
cet-14333	6	12	related	relate	VERB
cet-14333	6	13	case	case	NOUN
cet-14333	6	14	study	study	NOUN
cet-14333	6	15	in	in	ADP
cet-14333	6	16	which	which	PRON
cet-14333	6	17	various	various	ADJ
cet-14333	6	18	machine	machine	NOUN
cet-14333	6	19	learning	learn	VERB
cet-14333	6	20	algorithms	algorithm	NOUN
cet-14333	6	21	were	be	AUX
cet-14333	6	22	applied	apply	VERB
cet-14333	6	23	to	to	ADP
cet-14333	6	24	real	real	ADJ
cet-14333	6	25	-	-	PUNCT
cet-14333	6	26	world	world	NOUN
cet-14333	6	27	sap	sap	PROPN
cet-14333	6	28	ticket	ticket	NOUN
cet-14333	6	29	data	datum	NOUN
cet-14333	6	30	to	to	PART
cet-14333	6	31	automatically	automatically	ADV
cet-14333	6	32	categorize	categorize	VERB
cet-14333	6	33	incident	incident	NOUN
cet-14333	6	34	tickets	ticket	NOUN
cet-14333	6	35	.	.	PUNCT
cet-14333	7	1	as	as	SCONJ
cet-14333	7	2	warehousing	warehousing	NOUN
cet-14333	7	3	plays	play	VERB
cet-14333	7	4	a	a	DET
cet-14333	7	5	major	major	ADJ
cet-14333	7	6	role	role	NOUN
cet-14333	7	7	in	in	ADP
cet-14333	7	8	streamlining	streamline	VERB
cet-14333	7	9	the	the	DET
cet-14333	7	10	supply	supply	NOUN
cet-14333	7	11	chain	chain	NOUN
cet-14333	7	12	,	,	PUNCT
cet-14333	7	13	this	this	DET
cet-14333	7	14	approach	approach	NOUN
cet-14333	7	15	aligns	align	VERB
cet-14333	7	16	with	with	ADP
cet-14333	7	17	the	the	DET
cet-14333	7	18	goals	goal	NOUN
cet-14333	7	19	of	of	ADP
cet-14333	7	20	sustainable	sustainable	ADJ
cet-14333	7	21	supply	supply	NOUN
cet-14333	7	22	chain	chain	NOUN
cet-14333	7	23	process	process	NOUN
cet-14333	7	24	optimization	optimization	NOUN
cet-14333	7	25	.	.	PUNCT
cet-14333	8	1	during	during	ADP
cet-14333	8	2	the	the	DET
cet-14333	8	3	analysis	analysis	NOUN
cet-14333	8	4	,	,	PUNCT
cet-14333	8	5	various	various	ADJ
cet-14333	8	6	classification	classification	NOUN
cet-14333	8	7	algorithms	algorithm	NOUN
cet-14333	8	8	were	be	AUX
cet-14333	8	9	compared	compare	VERB
cet-14333	8	10	to	to	PART
cet-14333	8	11	achieve	achieve	VERB
cet-14333	8	12	the	the	DET
cet-14333	8	13	best	good	ADJ
cet-14333	8	14	metrics	metric	NOUN
cet-14333	8	15	.	.	PUNCT
cet-14333	9	1	our	our	PRON
cet-14333	9	2	research	research	NOUN
cet-14333	9	3	did	do	AUX
cet-14333	9	4	not	not	PART
cet-14333	9	5	just	just	ADV
cet-14333	9	6	analyze	analyze	VERB
cet-14333	9	7	the	the	DET
cet-14333	9	8	different	different	ADJ
cet-14333	9	9	algorithms	algorithm	NOUN
cet-14333	9	10	for	for	ADP
cet-14333	9	11	that	that	DET
cet-14333	9	12	specific	specific	ADJ
cet-14333	9	13	business	business	NOUN
cet-14333	9	14	problem	problem	NOUN
cet-14333	9	15	.	.	PUNCT
cet-14333	10	1	the	the	DET
cet-14333	10	2	best	good	ADJ
cet-14333	10	3	model	model	NOUN
cet-14333	10	4	was	be	AUX
cet-14333	10	5	integrated	integrate	VERB
cet-14333	10	6	and	and	CCONJ
cet-14333	10	7	deployed	deploy	VERB
cet-14333	10	8	as	as	ADV
cet-14333	10	9	well	well	ADV
cet-14333	10	10	to	to	PART
cet-14333	10	11	accomplish	accomplish	VERB
cet-14333	10	12	a	a	DET
cet-14333	10	13	sustainable	sustainable	ADJ
cet-14333	10	14	sap	sap	NOUN
cet-14333	10	15	ams	ams	NOUN
cet-14333	10	16	solution	solution	NOUN
cet-14333	10	17	in	in	ADP
cet-14333	10	18	the	the	DET
cet-14333	10	19	field	field	NOUN
cet-14333	10	20	of	of	ADP
cet-14333	10	21	ewm	ewm	PROPN
cet-14333	10	22	.	.	PROPN
cet-14333	11	1	1	1	NUM
cet-14333	11	2	.	.	X
cet-14333	11	3	introduction	introduction	NOUN
cet-14333	11	4	in	in	ADP
cet-14333	11	5	today	today	NOUN
cet-14333	11	6	's	's	PART
cet-14333	11	7	digital	digital	ADJ
cet-14333	11	8	era	era	NOUN
cet-14333	11	9	,	,	PUNCT
cet-14333	11	10	information	information	NOUN
cet-14333	11	11	technology	technology	NOUN
cet-14333	11	12	(	(	PUNCT
cet-14333	11	13	it	it	PRON
cet-14333	11	14	)	)	PUNCT
cet-14333	11	15	plays	play	VERB
cet-14333	11	16	a	a	DET
cet-14333	11	17	vital	vital	ADJ
cet-14333	11	18	role	role	NOUN
cet-14333	11	19	in	in	ADP
cet-14333	11	20	the	the	DET
cet-14333	11	21	operations	operation	NOUN
cet-14333	11	22	of	of	ADP
cet-14333	11	23	many	many	ADJ
cet-14333	11	24	organizations	organization	NOUN
cet-14333	11	25	.	.	PUNCT
cet-14333	12	1	as	as	SCONJ
cet-14333	12	2	businesses	business	NOUN
cet-14333	12	3	increasingly	increasingly	ADV
cet-14333	12	4	rely	rely	VERB
cet-14333	12	5	on	on	ADP
cet-14333	12	6	it	it	PRON
cet-14333	12	7	systems	system	NOUN
cet-14333	12	8	,	,	PUNCT
cet-14333	12	9	managing	manage	VERB
cet-14333	12	10	and	and	CCONJ
cet-14333	12	11	maintaining	maintain	VERB
cet-14333	12	12	complex	complex	ADJ
cet-14333	12	13	infrastructures	infrastructure	NOUN
cet-14333	12	14	,	,	PUNCT
cet-14333	12	15	such	such	ADJ
cet-14333	12	16	as	as	ADP
cet-14333	12	17	sap	sap	PROPN
cet-14333	12	18	applications	application	NOUN
cet-14333	12	19	,	,	PUNCT
cet-14333	12	20	becomes	become	VERB
cet-14333	12	21	crucial	crucial	ADJ
cet-14333	12	22	.	.	PUNCT
cet-14333	13	1	however	however	ADV
cet-14333	13	2	,	,	PUNCT
cet-14333	13	3	these	these	DET
cet-14333	13	4	systems	system	NOUN
cet-14333	13	5	'	'	PART
cet-14333	13	6	growing	grow	VERB
cet-14333	13	7	size	size	NOUN
cet-14333	13	8	,	,	PUNCT
cet-14333	13	9	variety	variety	NOUN
cet-14333	13	10	,	,	PUNCT
cet-14333	13	11	and	and	CCONJ
cet-14333	13	12	sophistication	sophistication	NOUN
cet-14333	13	13	pose	pose	VERB
cet-14333	13	14	challenges	challenge	NOUN
cet-14333	13	15	in	in	ADP
cet-14333	13	16	terms	term	NOUN
cet-14333	13	17	of	of	ADP
cet-14333	13	18	cost	cost	NOUN
cet-14333	13	19	,	,	PUNCT
cet-14333	13	20	complexity	complexity	NOUN
cet-14333	13	21	,	,	PUNCT
cet-14333	13	22	and	and	CCONJ
cet-14333	13	23	sustainability	sustainability	NOUN
cet-14333	13	24	(	(	PUNCT
cet-14333	13	25	bisong	bisong	NOUN
cet-14333	13	26	,	,	PUNCT
cet-14333	13	27	2019	2019	NUM
cet-14333	13	28	)	)	PUNCT
cet-14333	13	29	.	.	PUNCT
cet-14333	14	1	sustainability	sustainability	NOUN
cet-14333	14	2	is	be	AUX
cet-14333	14	3	increasingly	increasingly	ADV
cet-14333	14	4	crucial	crucial	ADJ
cet-14333	14	5	in	in	ADP
cet-14333	14	6	the	the	DET
cet-14333	14	7	business	business	NOUN
cet-14333	14	8	world	world	NOUN
cet-14333	14	9	,	,	PUNCT
cet-14333	14	10	and	and	CCONJ
cet-14333	14	11	sap	sap	PROPN
cet-14333	14	12	se	se	PROPN
cet-14333	14	13	has	have	AUX
cet-14333	14	14	taken	take	VERB
cet-14333	14	15	a	a	DET
cet-14333	14	16	proactive	proactive	ADJ
cet-14333	14	17	approach	approach	NOUN
cet-14333	14	18	to	to	ADP
cet-14333	14	19	corporate	corporate	ADJ
cet-14333	14	20	sustainability	sustainability	NOUN
cet-14333	14	21	by	by	ADP
cet-14333	14	22	aiming	aim	VERB
cet-14333	14	23	to	to	PART
cet-14333	14	24	have	have	VERB
cet-14333	14	25	a	a	DET
cet-14333	14	26	positive	positive	ADJ
cet-14333	14	27	economic	economic	ADJ
cet-14333	14	28	,	,	PUNCT
cet-14333	14	29	social	social	ADJ
cet-14333	14	30	,	,	PUNCT
cet-14333	14	31	and	and	CCONJ
cet-14333	14	32	environmental	environmental	ADJ
cet-14333	14	33	impact	impact	NOUN
cet-14333	14	34	.	.	PUNCT
cet-14333	15	1	to	to	PART
cet-14333	15	2	achieve	achieve	VERB
cet-14333	15	3	this	this	PRON
cet-14333	15	4	,	,	PUNCT
cet-14333	15	5	sap	sap	PROPN
cet-14333	15	6	offers	offer	VERB
cet-14333	15	7	a	a	DET
cet-14333	15	8	comprehensive	comprehensive	ADJ
cet-14333	15	9	range	range	NOUN
cet-14333	15	10	of	of	ADP
cet-14333	15	11	sustainable	sustainable	ADJ
cet-14333	15	12	cloud	cloud	NOUN
cet-14333	15	13	solutions	solution	NOUN
cet-14333	15	14	.	.	PUNCT
cet-14333	16	1	for	for	ADP
cet-14333	16	2	instance	instance	NOUN
cet-14333	16	3	,	,	PUNCT
cet-14333	16	4	sap	sap	PROPN
cet-14333	16	5	offers	offer	VERB
cet-14333	16	6	a	a	DET
cet-14333	16	7	solution	solution	NOUN
cet-14333	16	8	called	call	VERB
cet-14333	16	9	service	service	NOUN
cet-14333	16	10	ticket	ticket	NOUN
cet-14333	16	11	intelligence	intelligence	NOUN
cet-14333	16	12	on	on	ADP
cet-14333	16	13	the	the	DET
cet-14333	16	14	sap	sap	PROPN
cet-14333	16	15	cloud	cloud	PROPN
cet-14333	16	16	btp	btp	PROPN
cet-14333	16	17	(	(	PUNCT
cet-14333	16	18	business	business	NOUN
cet-14333	16	19	technology	technology	NOUN
cet-14333	16	20	platform	platform	NOUN
cet-14333	16	21	)	)	PUNCT
cet-14333	16	22	,	,	PUNCT
cet-14333	16	23	which	which	PRON
cet-14333	16	24	employs	employ	VERB
cet-14333	16	25	machine	machine	NOUN
cet-14333	16	26	learning	learning	NOUN
cet-14333	16	27	for	for	ADP
cet-14333	16	28	service	service	NOUN
cet-14333	16	29	ticket	ticket	NOUN
cet-14333	16	30	classification	classification	NOUN
cet-14333	16	31	.	.	PUNCT
cet-14333	17	1	however	however	ADV
cet-14333	17	2	,	,	PUNCT
cet-14333	17	3	many	many	ADJ
cet-14333	17	4	companies	company	NOUN
cet-14333	17	5	are	be	AUX
cet-14333	17	6	not	not	PART
cet-14333	17	7	yet	yet	ADV
cet-14333	17	8	ready	ready	ADJ
cet-14333	17	9	to	to	PART
cet-14333	17	10	adopt	adopt	VERB
cet-14333	17	11	these	these	DET
cet-14333	17	12	cloudbased	cloudbase	VERB
cet-14333	17	13	solutions	solution	NOUN
cet-14333	17	14	.	.	PUNCT
cet-14333	18	1	this	this	DET
cet-14333	18	2	research	research	NOUN
cet-14333	18	3	paper	paper	NOUN
cet-14333	18	4	focuses	focus	VERB
cet-14333	18	5	on	on	ADP
cet-14333	18	6	the	the	DET
cet-14333	18	7	sustainability	sustainability	NOUN
cet-14333	18	8	approach	approach	NOUN
cet-14333	18	9	of	of	ADP
cet-14333	18	10	sap	sap	PROPN
cet-14333	18	11	application	application	NOUN
cet-14333	18	12	management	management	NOUN
cet-14333	18	13	service	service	NOUN
cet-14333	18	14	(	(	PUNCT
cet-14333	18	15	ams	am	NOUN
cet-14333	18	16	)	)	PUNCT
cet-14333	18	17	solutions	solution	NOUN
cet-14333	18	18	.	.	PUNCT
cet-14333	19	1	ams	am	NOUN
cet-14333	19	2	involves	involve	VERB
cet-14333	19	3	the	the	DET
cet-14333	19	4	strategic	strategic	ADJ
cet-14333	19	5	management	management	NOUN
cet-14333	19	6	of	of	ADP
cet-14333	19	7	business	business	NOUN
cet-14333	19	8	application	application	NOUN
cet-14333	19	9	portfolios	portfolio	NOUN
cet-14333	19	10	,	,	PUNCT
cet-14333	19	11	including	include	VERB
cet-14333	19	12	deployment	deployment	NOUN
cet-14333	19	13	,	,	PUNCT
cet-14333	19	14	maintenance	maintenance	NOUN
cet-14333	19	15	,	,	PUNCT
cet-14333	19	16	support	support	NOUN
cet-14333	19	17	,	,	PUNCT
cet-14333	19	18	and	and	CCONJ
cet-14333	19	19	monitoring	monitoring	NOUN
cet-14333	19	20	(	(	PUNCT
cet-14333	19	21	li	li	PROPN
cet-14333	19	22	et	et	PROPN
cet-14333	19	23	al	al	PROPN
cet-14333	19	24	.	.	PROPN
cet-14333	19	25	,	,	PUNCT
cet-14333	19	26	2013	2013	NUM
cet-14333	19	27	)	)	PUNCT
cet-14333	19	28	.	.	PUNCT
cet-14333	20	1	it	it	PRON
cet-14333	20	2	aims	aim	VERB
cet-14333	20	3	to	to	PART
cet-14333	20	4	ensure	ensure	VERB
cet-14333	20	5	high	high	ADJ
cet-14333	20	6	service	service	NOUN
cet-14333	20	7	quality	quality	NOUN
cet-14333	20	8	and	and	CCONJ
cet-14333	20	9	availability	availability	NOUN
cet-14333	20	10	through	through	ADP
cet-14333	20	11	regular	regular	ADJ
cet-14333	20	12	service	service	NOUN
cet-14333	20	13	operations	operation	NOUN
cet-14333	20	14	described	describe	VERB
cet-14333	20	15	in	in	ADP
cet-14333	20	16	service	service	NOUN
cet-14333	20	17	-	-	PUNCT
cet-14333	20	18	level	level	NOUN
cet-14333	20	19	agreements	agreement	NOUN
cet-14333	20	20	(	(	PUNCT
cet-14333	20	21	slas	slas	PROPN
cet-14333	20	22	)	)	PUNCT
cet-14333	20	23	(	(	PUNCT
cet-14333	20	24	odun	odun	PROPN
cet-14333	20	25	-	-	PUNCT
cet-14333	20	26	ayo	ayo	PROPN
cet-14333	20	27	et	et	PROPN
cet-14333	20	28	al	al	PROPN
cet-14333	20	29	.	.	PROPN
cet-14333	20	30	,	,	PUNCT
cet-14333	20	31	2017	2017	NUM
cet-14333	20	32	)	)	PUNCT
cet-14333	20	33	.	.	PUNCT
cet-14333	21	1	the	the	DET
cet-14333	21	2	escalating	escalate	VERB
cet-14333	21	3	technological	technological	ADJ
cet-14333	21	4	advancements	advancement	NOUN
cet-14333	21	5	,	,	PUNCT
cet-14333	21	6	such	such	ADJ
cet-14333	21	7	as	as	ADP
cet-14333	21	8	cloud	cloud	NOUN
cet-14333	21	9	computing	computing	NOUN
cet-14333	21	10	,	,	PUNCT
cet-14333	21	11	artificial	artificial	ADJ
cet-14333	21	12	intelligence	intelligence	NOUN
cet-14333	21	13	,	,	PUNCT
cet-14333	21	14	blockchain	blockchain	NOUN
cet-14333	21	15	,	,	PUNCT
cet-14333	21	16	and	and	CCONJ
cet-14333	21	17	augmented	augment	VERB
cet-14333	21	18	reality	reality	NOUN
cet-14333	21	19	,	,	PUNCT
cet-14333	21	20	introduce	introduce	VERB
cet-14333	21	21	new	new	ADJ
cet-14333	21	22	complexities	complexity	NOUN
cet-14333	21	23	and	and	CCONJ
cet-14333	21	24	maintenance	maintenance	NOUN
cet-14333	21	25	issues	issue	NOUN
cet-14333	21	26	to	to	ADP
cet-14333	21	27	it	it	PRON
cet-14333	21	28	infrastructures	infrastructure	NOUN
cet-14333	21	29	.	.	PUNCT
cet-14333	22	1	organizations	organization	NOUN
cet-14333	22	2	must	must	AUX
cet-14333	22	3	align	align	VERB
cet-14333	22	4	their	their	PRON
cet-14333	22	5	it	it	NOUN
cet-14333	22	6	strategies	strategy	NOUN
cet-14333	22	7	with	with	ADP
cet-14333	22	8	business	business	NOUN
cet-14333	22	9	objectives	objective	NOUN
cet-14333	22	10	while	while	SCONJ
cet-14333	22	11	controlling	control	VERB
cet-14333	22	12	costs	cost	NOUN
cet-14333	22	13	and	and	CCONJ
cet-14333	22	14	optimizing	optimize	VERB
cet-14333	22	15	resources	resource	NOUN
cet-14333	22	16	.	.	PUNCT
cet-14333	23	1	however	however	ADV
cet-14333	23	2	,	,	PUNCT
cet-14333	23	3	managing	manage	VERB
cet-14333	23	4	sap	sap	PROPN
cet-14333	23	5	development	development	NOUN
cet-14333	23	6	and	and	CCONJ
cet-14333	23	7	maintenance	maintenance	NOUN
cet-14333	23	8	expenses	expense	NOUN
cet-14333	23	9	requires	require	VERB
cet-14333	23	10	specialized	specialized	ADJ
cet-14333	23	11	knowledge	knowledge	NOUN
cet-14333	23	12	and	and	CCONJ
cet-14333	23	13	expertise	expertise	NOUN
cet-14333	23	14	that	that	PRON
cet-14333	23	15	may	may	AUX
cet-14333	23	16	not	not	PART
cet-14333	23	17	be	be	AUX
cet-14333	23	18	readily	readily	ADV
cet-14333	23	19	available	available	ADJ
cet-14333	23	20	within	within	ADP
cet-14333	23	21	a	a	DET
cet-14333	23	22	company	company	NOUN
cet-14333	23	23	.	.	PUNCT
cet-14333	24	1	the	the	DET
cet-14333	24	2	paper	paper	NOUN
cet-14333	24	3	aims	aim	VERB
cet-14333	24	4	to	to	PART
cet-14333	24	5	explore	explore	VERB
cet-14333	24	6	and	and	CCONJ
cet-14333	24	7	propose	propose	VERB
cet-14333	24	8	a	a	DET
cet-14333	24	9	sustainable	sustainable	ADJ
cet-14333	24	10	way	way	NOUN
cet-14333	24	11	to	to	ADP
cet-14333	24	12	sap	sap	PROPN
cet-14333	24	13	ams	am	NOUN
cet-14333	24	14	,	,	PUNCT
cet-14333	24	15	considering	consider	VERB
cet-14333	24	16	the	the	DET
cet-14333	24	17	need	need	NOUN
cet-14333	24	18	for	for	ADP
cet-14333	24	19	efficient	efficient	ADJ
cet-14333	24	20	resource	resource	NOUN
cet-14333	24	21	management	management	NOUN
cet-14333	24	22	,	,	PUNCT
cet-14333	24	23	cost	cost	NOUN
cet-14333	24	24	control	control	NOUN
cet-14333	24	25	,	,	PUNCT
cet-14333	24	26	and	and	CCONJ
cet-14333	24	27	the	the	DET
cet-14333	24	28	adoption	adoption	NOUN
cet-14333	24	29	of	of	ADP
cet-14333	24	30	cutting	cut	VERB
cet-14333	24	31	-	-	PUNCT
cet-14333	24	32	edge	edge	NOUN
cet-14333	24	33	technologies	technology	NOUN
cet-14333	24	34	.	.	PUNCT
cet-14333	25	1	by	by	ADP
cet-14333	25	2	integrating	integrate	VERB
cet-14333	25	3	sustainability	sustainability	NOUN
cet-14333	25	4	principles	principle	NOUN
cet-14333	25	5	,	,	PUNCT
cet-14333	25	6	organizations	organization	NOUN
cet-14333	25	7	can	can	AUX
cet-14333	25	8	improve	improve	VERB
cet-14333	25	9	service	service	NOUN
cet-14333	25	10	quality	quality	NOUN
cet-14333	25	11	,	,	PUNCT
cet-14333	25	12	reduce	reduce	VERB
cet-14333	25	13	costs	cost	NOUN
cet-14333	25	14	,	,	PUNCT
cet-14333	25	15	and	and	CCONJ
cet-14333	25	16	enhance	enhance	VERB
cet-14333	25	17	overall	overall	ADJ
cet-14333	25	18	efficiency	efficiency	NOUN
cet-14333	25	19	.	.	PUNCT
cet-14333	26	1	additionally	additionally	ADV
cet-14333	26	2	,	,	PUNCT
cet-14333	26	3	the	the	DET
cet-14333	26	4	research	research	NOUN
cet-14333	26	5	addresses	address	VERB
cet-14333	26	6	the	the	DET
cet-14333	26	7	challenges	challenge	NOUN
cet-14333	26	8	of	of	ADP
cet-14333	26	9	ticket	ticket	NOUN
cet-14333	26	10	classification	classification	NOUN
cet-14333	26	11	within	within	ADP
cet-14333	26	12	ams	am	NOUN
cet-14333	26	13	for	for	ADP
cet-14333	26	14	sap	sap	PROPN
cet-14333	26	15	applications	application	NOUN
cet-14333	26	16	.	.	PUNCT
cet-14333	27	1	the	the	DET
cet-14333	27	2	manual	manual	ADJ
cet-14333	27	3	categorization	categorization	NOUN
cet-14333	27	4	of	of	ADP
cet-14333	27	5	support	support	NOUN
cet-14333	27	6	tickets	ticket	NOUN
cet-14333	27	7	is	be	AUX
cet-14333	27	8	time	time	NOUN
cet-14333	27	9	-	-	PUNCT
cet-14333	27	10	consuming	consume	VERB
cet-14333	27	11	and	and	CCONJ
cet-14333	27	12	prone	prone	ADJ
cet-14333	27	13	to	to	ADP
cet-14333	27	14	errors	error	NOUN
cet-14333	27	15	,	,	PUNCT
cet-14333	27	16	affecting	affect	VERB
cet-14333	27	17	response	response	NOUN
cet-14333	27	18	times	time	NOUN
cet-14333	27	19	and	and	CCONJ
cet-14333	27	20	customer	customer	NOUN
cet-14333	27	21	satisfaction	satisfaction	NOUN
cet-14333	27	22	.	.	PUNCT
cet-14333	28	1	the	the	DET
cet-14333	28	2	paper	paper	NOUN
cet-14333	28	3	suggests	suggest	VERB
cet-14333	28	4	the	the	DET
cet-14333	28	5	creation	creation	NOUN
cet-14333	28	6	of	of	ADP
cet-14333	28	7	an	an	DET
cet-14333	28	8	artificial	artificial	ADJ
cet-14333	28	9	intelligence	intelligence	NOUN
cet-14333	28	10	-	-	PUNCT
cet-14333	28	11	powered	power	VERB
cet-14333	28	12	ticket	ticket	NOUN
cet-14333	28	13	classification	classification	NOUN
cet-14333	28	14	259	259	NUM
cet-14333	28	15	engine	engine	NOUN
cet-14333	28	16	to	to	PART
cet-14333	28	17	handle	handle	VERB
cet-14333	28	18	this	this	PRON
cet-14333	28	19	.	.	PUNCT
cet-14333	29	1	this	this	DET
cet-14333	29	2	engine	engine	NOUN
cet-14333	29	3	would	would	AUX
cet-14333	29	4	automate	automate	VERB
cet-14333	29	5	the	the	DET
cet-14333	29	6	ticket	ticket	NOUN
cet-14333	29	7	-	-	PUNCT
cet-14333	29	8	handling	handling	NOUN
cet-14333	29	9	process	process	NOUN
cet-14333	29	10	,	,	PUNCT
cet-14333	29	11	significantly	significantly	ADV
cet-14333	29	12	reducing	reduce	VERB
cet-14333	29	13	manual	manual	ADJ
cet-14333	29	14	labor	labor	NOUN
cet-14333	29	15	and	and	CCONJ
cet-14333	29	16	minimizing	minimize	VERB
cet-14333	29	17	human	human	ADJ
cet-14333	29	18	errors	error	NOUN
cet-14333	29	19	while	while	SCONJ
cet-14333	29	20	enhancing	enhance	VERB
cet-14333	29	21	service	service	NOUN
cet-14333	29	22	quality	quality	NOUN
cet-14333	29	23	and	and	CCONJ
cet-14333	29	24	user	user	NOUN
cet-14333	29	25	satisfaction	satisfaction	NOUN
cet-14333	29	26	.	.	PUNCT
cet-14333	30	1	the	the	DET
cet-14333	30	2	objective	objective	NOUN
cet-14333	30	3	is	be	AUX
cet-14333	30	4	to	to	PART
cet-14333	30	5	minimize	minimize	VERB
cet-14333	30	6	manual	manual	ADJ
cet-14333	30	7	intervention	intervention	NOUN
cet-14333	30	8	,	,	PUNCT
cet-14333	30	9	reduce	reduce	VERB
cet-14333	30	10	categorization	categorization	NOUN
cet-14333	30	11	errors	error	NOUN
cet-14333	30	12	,	,	PUNCT
cet-14333	30	13	and	and	CCONJ
cet-14333	30	14	improve	improve	VERB
cet-14333	30	15	the	the	DET
cet-14333	30	16	overall	overall	ADJ
cet-14333	30	17	process	process	NOUN
cet-14333	30	18	efficiency	efficiency	NOUN
cet-14333	30	19	of	of	ADP
cet-14333	30	20	warehousing	warehousing	NOUN
cet-14333	30	21	,	,	PUNCT
cet-14333	30	22	which	which	PRON
cet-14333	30	23	is	be	AUX
cet-14333	30	24	directly	directly	ADV
cet-14333	30	25	connected	connect	VERB
cet-14333	30	26	to	to	PART
cet-14333	30	27	supply	supply	VERB
cet-14333	30	28	chain	chain	NOUN
cet-14333	30	29	management	management	NOUN
cet-14333	30	30	.	.	PUNCT
cet-14333	31	1	by	by	ADP
cet-14333	31	2	automating	automate	VERB
cet-14333	31	3	ticket	ticket	NOUN
cet-14333	31	4	categorization	categorization	NOUN
cet-14333	31	5	and	and	CCONJ
cet-14333	31	6	assigning	assign	VERB
cet-14333	31	7	steps	step	NOUN
cet-14333	31	8	,	,	PUNCT
cet-14333	31	9	the	the	DET
cet-14333	31	10	human	human	ADJ
cet-14333	31	11	resources	resource	NOUN
cet-14333	31	12	of	of	ADP
cet-14333	31	13	the	the	PRON
cet-14333	31	14	it	it	PRON
cet-14333	31	15	help	help	VERB
cet-14333	31	16	desk	desk	NOUN
cet-14333	31	17	can	can	AUX
cet-14333	31	18	be	be	AUX
cet-14333	31	19	allocated	allocate	VERB
cet-14333	31	20	to	to	ADP
cet-14333	31	21	more	more	ADV
cet-14333	31	22	valuable	valuable	ADJ
cet-14333	31	23	functions	function	NOUN
cet-14333	31	24	,	,	PUNCT
cet-14333	31	25	thereby	thereby	ADV
cet-14333	31	26	reducing	reduce	VERB
cet-14333	31	27	extended	extended	ADJ
cet-14333	31	28	warehouse	warehouse	NOUN
cet-14333	31	29	management	management	NOUN
cet-14333	31	30	(	(	PUNCT
cet-14333	31	31	ewm	ewm	PROPN
cet-14333	31	32	)	)	PUNCT
cet-14333	31	33	process	process	NOUN
cet-14333	31	34	breakdowns	breakdown	NOUN
cet-14333	31	35	.	.	PUNCT
cet-14333	32	1	with	with	ADP
cet-14333	32	2	the	the	DET
cet-14333	32	3	improvement	improvement	NOUN
cet-14333	32	4	of	of	ADP
cet-14333	32	5	warehouse	warehouse	NOUN
cet-14333	32	6	management	management	NOUN
cet-14333	32	7	processes	process	NOUN
cet-14333	32	8	,	,	PUNCT
cet-14333	32	9	supply	supply	NOUN
cet-14333	32	10	chains	chain	NOUN
cet-14333	32	11	can	can	AUX
cet-14333	32	12	be	be	AUX
cet-14333	32	13	more	more	ADV
cet-14333	32	14	streamlined	streamlined	ADJ
cet-14333	32	15	and	and	CCONJ
cet-14333	32	16	can	can	AUX
cet-14333	32	17	make	make	VERB
cet-14333	32	18	them	they	PRON
cet-14333	32	19	more	more	ADV
cet-14333	32	20	sustainable	sustainable	ADJ
cet-14333	32	21	.	.	PUNCT
cet-14333	33	1	2	2	X
cet-14333	33	2	.	.	X
cet-14333	33	3	related	relate	VERB
cet-14333	33	4	work	work	NOUN
cet-14333	33	5	the	the	DET
cet-14333	33	6	automation	automation	NOUN
cet-14333	33	7	of	of	ADP
cet-14333	33	8	service	service	NOUN
cet-14333	33	9	desk	desk	NOUN
cet-14333	33	10	ticket	ticket	NOUN
cet-14333	33	11	classification	classification	NOUN
cet-14333	33	12	has	have	AUX
cet-14333	33	13	been	be	AUX
cet-14333	33	14	a	a	DET
cet-14333	33	15	focus	focus	NOUN
cet-14333	33	16	of	of	ADP
cet-14333	33	17	research	research	NOUN
cet-14333	33	18	in	in	ADP
cet-14333	33	19	recent	recent	ADJ
cet-14333	33	20	years	year	NOUN
cet-14333	33	21	,	,	PUNCT
cet-14333	33	22	aiming	aim	VERB
cet-14333	33	23	to	to	PART
cet-14333	33	24	improve	improve	VERB
cet-14333	33	25	incident	incident	NOUN
cet-14333	33	26	management	management	NOUN
cet-14333	33	27	teams	team	NOUN
cet-14333	33	28	'	'	PART
cet-14333	33	29	productivity	productivity	NOUN
cet-14333	33	30	,	,	PUNCT
cet-14333	33	31	reduce	reduce	VERB
cet-14333	33	32	ticket	ticket	NOUN
cet-14333	33	33	routing	routing	NOUN
cet-14333	33	34	time	time	NOUN
cet-14333	33	35	,	,	PUNCT
cet-14333	33	36	and	and	CCONJ
cet-14333	33	37	minimize	minimize	VERB
cet-14333	33	38	categorization	categorization	NOUN
cet-14333	33	39	errors	error	NOUN
cet-14333	33	40	.	.	PUNCT
cet-14333	34	1	several	several	ADJ
cet-14333	34	2	studies	study	NOUN
cet-14333	34	3	have	have	AUX
cet-14333	34	4	explored	explore	VERB
cet-14333	34	5	different	different	ADJ
cet-14333	34	6	machine	machine	NOUN
cet-14333	34	7	learning	learning	NOUN
cet-14333	34	8	(	(	PUNCT
cet-14333	34	9	ml	ml	NOUN
cet-14333	34	10	)	)	PUNCT
cet-14333	34	11	techniques	technique	NOUN
cet-14333	34	12	and	and	CCONJ
cet-14333	34	13	their	their	PRON
cet-14333	34	14	applications	application	NOUN
cet-14333	34	15	in	in	ADP
cet-14333	34	16	automating	automate	VERB
cet-14333	34	17	incident	incident	NOUN
cet-14333	34	18	ticket	ticket	NOUN
cet-14333	34	19	classification	classification	NOUN
cet-14333	34	20	.	.	PUNCT
cet-14333	35	1	this	this	DET
cet-14333	35	2	research	research	NOUN
cet-14333	35	3	path	path	NOUN
cet-14333	35	4	is	be	AUX
cet-14333	35	5	based	base	VERB
cet-14333	35	6	on	on	ADP
cet-14333	35	7	text	text	NOUN
cet-14333	35	8	classification	classification	NOUN
cet-14333	35	9	via	via	ADP
cet-14333	35	10	natural	natural	ADJ
cet-14333	35	11	language	language	NOUN
cet-14333	35	12	processing	processing	NOUN
cet-14333	35	13	(	(	PUNCT
cet-14333	35	14	nlp	nlp	NOUN
cet-14333	35	15	)	)	PUNCT
cet-14333	35	16	,	,	PUNCT
cet-14333	35	17	which	which	PRON
cet-14333	35	18	plays	play	VERB
cet-14333	35	19	a	a	DET
cet-14333	35	20	key	key	ADJ
cet-14333	35	21	role	role	NOUN
cet-14333	35	22	in	in	ADP
cet-14333	35	23	the	the	DET
cet-14333	35	24	digitization	digitization	NOUN
cet-14333	35	25	of	of	ADP
cet-14333	35	26	a	a	DET
cet-14333	35	27	wide	wide	ADJ
cet-14333	35	28	range	range	NOUN
cet-14333	35	29	of	of	ADP
cet-14333	35	30	modern	modern	ADJ
cet-14333	35	31	industries	industry	NOUN
cet-14333	35	32	.	.	PUNCT
cet-14333	36	1	uysal	uysal	ADJ
cet-14333	36	2	and	and	CCONJ
cet-14333	36	3	gunal	gunal	ADJ
cet-14333	36	4	(	(	PUNCT
cet-14333	36	5	2014	2014	NUM
cet-14333	36	6	)	)	PUNCT
cet-14333	36	7	highlighted	highlight	VERB
cet-14333	36	8	that	that	SCONJ
cet-14333	36	9	choosing	choose	VERB
cet-14333	36	10	the	the	DET
cet-14333	36	11	right	right	ADJ
cet-14333	36	12	combination	combination	NOUN
cet-14333	36	13	of	of	ADP
cet-14333	36	14	preprocessing	preprocessing	NOUN
cet-14333	36	15	functions	function	NOUN
cet-14333	36	16	instead	instead	ADV
cet-14333	36	17	of	of	ADP
cet-14333	36	18	applying	apply	VERB
cet-14333	36	19	or	or	CCONJ
cet-14333	36	20	avoiding	avoid	VERB
cet-14333	36	21	them	they	PRON
cet-14333	36	22	all	all	PRON
cet-14333	36	23	significantly	significantly	ADV
cet-14333	36	24	improves	improve	VERB
cet-14333	36	25	classification	classification	NOUN
cet-14333	36	26	accuracy	accuracy	NOUN
cet-14333	36	27	.	.	PUNCT
cet-14333	37	1	their	their	PRON
cet-14333	37	2	research	research	NOUN
cet-14333	37	3	used	use	VERB
cet-14333	37	4	frequently	frequently	ADV
cet-14333	37	5	used	use	VERB
cet-14333	37	6	preprocessing	preprocessing	NOUN
cet-14333	37	7	procedures	procedure	NOUN
cet-14333	37	8	,	,	PUNCT
cet-14333	37	9	like	like	ADP
cet-14333	37	10	eliminating	eliminate	VERB
cet-14333	37	11	stop	stop	NOUN
cet-14333	37	12	words	word	NOUN
cet-14333	37	13	,	,	PUNCT
cet-14333	37	14	lowercase	lowercase	NOUN
cet-14333	37	15	conversion	conversion	NOUN
cet-14333	37	16	,	,	PUNCT
cet-14333	37	17	stemming	stemming	NOUN
cet-14333	37	18	,	,	PUNCT
cet-14333	37	19	and	and	CCONJ
cet-14333	37	20	tokenization	tokenization	NOUN
cet-14333	37	21	.	.	PUNCT
cet-14333	38	1	howard	howard	PROPN
cet-14333	38	2	and	and	CCONJ
cet-14333	38	3	ruder	rude	ADJ
cet-14333	38	4	(	(	PUNCT
cet-14333	38	5	2018	2018	NUM
cet-14333	38	6	)	)	PUNCT
cet-14333	38	7	emphasized	emphasize	VERB
cet-14333	38	8	the	the	DET
cet-14333	38	9	impact	impact	NOUN
cet-14333	38	10	of	of	ADP
cet-14333	38	11	fine	fine	ADV
cet-14333	38	12	-	-	PUNCT
cet-14333	38	13	tuning	tuning	NOUN
cet-14333	38	14	and	and	CCONJ
cet-14333	38	15	directionality	directionality	NOUN
cet-14333	38	16	on	on	ADP
cet-14333	38	17	the	the	DET
cet-14333	38	18	behavior	behavior	NOUN
cet-14333	38	19	of	of	ADP
cet-14333	38	20	a	a	DET
cet-14333	38	21	classifier	classifier	NOUN
cet-14333	38	22	,	,	PUNCT
cet-14333	38	23	which	which	PRON
cet-14333	38	24	can	can	AUX
cet-14333	38	25	increase	increase	VERB
cet-14333	38	26	the	the	DET
cet-14333	38	27	model	model	NOUN
cet-14333	38	28	's	's	PART
cet-14333	38	29	performance	performance	NOUN
cet-14333	38	30	by	by	ADP
cet-14333	38	31	0.5	0.5	NUM
cet-14333	38	32	-	-	SYM
cet-14333	38	33	0.7	0.7	NUM
cet-14333	38	34	times	time	NOUN
cet-14333	38	35	.	.	PUNCT
cet-14333	39	1	pranckevičius	pranckevičius	NOUN
cet-14333	39	2	and	and	CCONJ
cet-14333	39	3	marcinkevičius	marcinkevičius	PROPN
cet-14333	39	4	(	(	PUNCT
cet-14333	39	5	2017	2017	NUM
cet-14333	39	6	)	)	PUNCT
cet-14333	39	7	–	–	PUNCT
cet-14333	39	8	for	for	ADP
cet-14333	39	9	basics	basic	NOUN
cet-14333	39	10	and	and	CCONJ
cet-14333	39	11	shah	shah	PROPN
cet-14333	39	12	et	et	PROPN
cet-14333	39	13	al	al	PROPN
cet-14333	39	14	.	.	PROPN
cet-14333	40	1	(	(	PUNCT
cet-14333	40	2	2020	2020	NUM
cet-14333	40	3	)	)	PUNCT
cet-14333	40	4	–	–	PUNCT
cet-14333	41	1	advanced	advanced	ADJ
cet-14333	41	2	cases	case	NOUN
cet-14333	41	3	,	,	PUNCT
cet-14333	41	4	compared	compare	VERB
cet-14333	41	5	several	several	ADJ
cet-14333	41	6	ml	ml	NOUN
cet-14333	41	7	models	model	NOUN
cet-14333	41	8	such	such	ADJ
cet-14333	41	9	as	as	ADP
cet-14333	41	10	naive	naive	ADJ
cet-14333	41	11	bayes	bayes	NOUN
cet-14333	41	12	,	,	PUNCT
cet-14333	41	13	logistic	logistic	ADJ
cet-14333	41	14	regression	regression	NOUN
cet-14333	41	15	,	,	PUNCT
cet-14333	41	16	random	random	ADJ
cet-14333	41	17	forest	forest	NOUN
cet-14333	41	18	,	,	PUNCT
cet-14333	41	19	decision	decision	NOUN
cet-14333	41	20	tree	tree	NOUN
cet-14333	41	21	,	,	PUNCT
cet-14333	41	22	support	support	VERB
cet-14333	41	23	vector	vector	NOUN
cet-14333	41	24	machines	machine	NOUN
cet-14333	41	25	(	(	PUNCT
cet-14333	41	26	svm	svm	PROPN
cet-14333	41	27	)	)	PUNCT
cet-14333	41	28	,	,	PUNCT
cet-14333	41	29	and	and	CCONJ
cet-14333	41	30	k	k	X
cet-14333	41	31	-	-	PUNCT
cet-14333	41	32	nearest	near	ADJ
cet-14333	41	33	neighbors	neighbor	NOUN
cet-14333	41	34	(	(	PUNCT
cet-14333	41	35	knn	knn	PROPN
cet-14333	41	36	)	)	PUNCT
cet-14333	41	37	,	,	PUNCT
cet-14333	41	38	and	and	CCONJ
cet-14333	41	39	provided	provide	VERB
cet-14333	41	40	their	their	PRON
cet-14333	41	41	pros	pro	NOUN
cet-14333	41	42	and	and	CCONJ
cet-14333	41	43	cons	con	NOUN
cet-14333	41	44	for	for	ADP
cet-14333	41	45	text	text	NOUN
cet-14333	41	46	classification	classification	NOUN
cet-14333	41	47	purposes	purpose	NOUN
cet-14333	41	48	.	.	PUNCT
cet-14333	42	1	their	their	PRON
cet-14333	42	2	findings	finding	NOUN
cet-14333	42	3	indicate	indicate	VERB
cet-14333	42	4	that	that	SCONJ
cet-14333	42	5	for	for	ADP
cet-14333	42	6	this	this	DET
cet-14333	42	7	application	application	NOUN
cet-14333	42	8	,	,	PUNCT
cet-14333	42	9	the	the	DET
cet-14333	42	10	logistic	logistic	ADJ
cet-14333	42	11	regression	regression	NOUN
cet-14333	42	12	multi	multi	ADJ
cet-14333	42	13	-	-	ADJ
cet-14333	42	14	class	class	ADJ
cet-14333	42	15	classification	classification	NOUN
cet-14333	42	16	achieved	achieve	VERB
cet-14333	42	17	the	the	DET
cet-14333	42	18	highest	high	ADJ
cet-14333	42	19	accuracy	accuracy	NOUN
cet-14333	42	20	.	.	PUNCT
cet-14333	43	1	service	service	NOUN
cet-14333	43	2	ticket	ticket	NOUN
cet-14333	43	3	classification	classification	NOUN
cet-14333	43	4	-	-	PUNCT
cet-14333	43	5	related	relate	VERB
cet-14333	43	6	papers	paper	NOUN
cet-14333	43	7	are	be	AUX
cet-14333	43	8	focusing	focus	VERB
cet-14333	43	9	on	on	ADP
cet-14333	43	10	incident	incident	NOUN
cet-14333	43	11	content	content	NOUN
cet-14333	43	12	classification	classification	NOUN
cet-14333	43	13	.	.	PUNCT
cet-14333	44	1	silva	silva	PROPN
cet-14333	44	2	et	et	PROPN
cet-14333	44	3	al	al	PROPN
cet-14333	44	4	.	.	PROPN
cet-14333	45	1	(	(	PUNCT
cet-14333	45	2	2018	2018	NUM
cet-14333	45	3	)	)	PUNCT
cet-14333	45	4	developed	develop	VERB
cet-14333	45	5	a	a	DET
cet-14333	45	6	mechanism	mechanism	NOUN
cet-14333	45	7	using	use	VERB
cet-14333	45	8	support	support	NOUN
cet-14333	45	9	vector	vector	NOUN
cet-14333	45	10	machines	machine	NOUN
cet-14333	45	11	(	(	PUNCT
cet-14333	45	12	svm	svm	PROPN
cet-14333	45	13	)	)	PUNCT
cet-14333	45	14	and	and	CCONJ
cet-14333	45	15	knn	knn	VERB
cet-14333	45	16	algorithms	algorithms	PROPN
cet-14333	45	17	to	to	PART
cet-14333	45	18	automatically	automatically	ADV
cet-14333	45	19	classify	classify	VERB
cet-14333	45	20	incident	incident	NOUN
cet-14333	45	21	tickets	ticket	NOUN
cet-14333	45	22	.	.	PUNCT
cet-14333	46	1	svm	svm	PROPN
cet-14333	46	2	achieved	achieve	VERB
cet-14333	46	3	an	an	DET
cet-14333	46	4	overall	overall	ADJ
cet-14333	46	5	accuracy	accuracy	NOUN
cet-14333	46	6	score	score	NOUN
cet-14333	46	7	of	of	ADP
cet-14333	46	8	89	89	NUM
cet-14333	46	9	%	%	NOUN
cet-14333	46	10	,	,	PUNCT
cet-14333	46	11	while	while	SCONJ
cet-14333	46	12	knn	knn	PROPN
cet-14333	46	13	achieved	achieve	VERB
cet-14333	46	14	82	82	NUM
cet-14333	46	15	%	%	NOUN
cet-14333	46	16	accuracy	accuracy	NOUN
cet-14333	46	17	,	,	PUNCT
cet-14333	46	18	showcasing	showcase	VERB
cet-14333	46	19	the	the	DET
cet-14333	46	20	effectiveness	effectiveness	NOUN
cet-14333	46	21	of	of	ADP
cet-14333	46	22	ml	ml	ADP
cet-14333	46	23	approaches	approach	NOUN
cet-14333	46	24	in	in	ADP
cet-14333	46	25	incident	incident	NOUN
cet-14333	46	26	categorization	categorization	NOUN
cet-14333	46	27	.	.	PUNCT
cet-14333	47	1	paramesh	paramesh	NOUN
cet-14333	47	2	and	and	CCONJ
cet-14333	47	3	shreedhara	shreedhara	PROPN
cet-14333	47	4	(	(	PUNCT
cet-14333	47	5	2019	2019	NUM
cet-14333	47	6	)	)	PUNCT
cet-14333	47	7	proposed	propose	VERB
cet-14333	47	8	an	an	DET
cet-14333	47	9	automated	automate	VERB
cet-14333	47	10	system	system	NOUN
cet-14333	47	11	for	for	ADP
cet-14333	47	12	classifying	classify	VERB
cet-14333	47	13	service	service	NOUN
cet-14333	47	14	desk	desk	NOUN
cet-14333	47	15	tickets	ticket	NOUN
cet-14333	47	16	,	,	PUNCT
cet-14333	47	17	employing	employ	VERB
cet-14333	47	18	supervised	supervise	VERB
cet-14333	47	19	ml	ml	NOUN
cet-14333	47	20	techniques	technique	NOUN
cet-14333	47	21	such	such	ADJ
cet-14333	47	22	as	as	ADP
cet-14333	47	23	logistic	logistic	ADJ
cet-14333	47	24	regression	regression	NOUN
cet-14333	47	25	,	,	PUNCT
cet-14333	47	26	knn	knn	PROPN
cet-14333	47	27	,	,	PUNCT
cet-14333	47	28	multinomial	multinomial	ADJ
cet-14333	47	29	naive	naive	ADJ
cet-14333	47	30	bayes	bayes	NOUN
cet-14333	47	31	(	(	PUNCT
cet-14333	47	32	mnb	mnb	PROPN
cet-14333	47	33	)	)	PUNCT
cet-14333	47	34	,	,	PUNCT
cet-14333	47	35	and	and	CCONJ
cet-14333	47	36	svm	svm	PROPN
cet-14333	47	37	.	.	PUNCT
cet-14333	48	1	the	the	DET
cet-14333	48	2	study	study	NOUN
cet-14333	48	3	highlighted	highlight	VERB
cet-14333	48	4	the	the	DET
cet-14333	48	5	superiority	superiority	NOUN
cet-14333	48	6	of	of	ADP
cet-14333	48	7	svm	svm	NOUN
cet-14333	48	8	in	in	ADP
cet-14333	48	9	achieving	achieve	VERB
cet-14333	48	10	accurate	accurate	ADJ
cet-14333	48	11	classification	classification	NOUN
cet-14333	48	12	results	result	NOUN
cet-14333	48	13	compared	compare	VERB
cet-14333	48	14	to	to	ADP
cet-14333	48	15	other	other	ADJ
cet-14333	48	16	models	model	NOUN
cet-14333	48	17	.	.	PUNCT
cet-14333	49	1	khramov	khramov	ADJ
cet-14333	49	2	(	(	PUNCT
cet-14333	49	3	2018	2018	NUM
cet-14333	49	4	)	)	PUNCT
cet-14333	49	5	conducted	conduct	VERB
cet-14333	49	6	research	research	NOUN
cet-14333	49	7	comparing	compare	VERB
cet-14333	49	8	ml	ml	NOUN
cet-14333	49	9	models	model	NOUN
cet-14333	49	10	,	,	PUNCT
cet-14333	49	11	including	include	VERB
cet-14333	49	12	svm	svm	PROPN
cet-14333	49	13	,	,	PUNCT
cet-14333	49	14	naive	naive	ADJ
cet-14333	49	15	bayes	bayes	NOUN
cet-14333	49	16	,	,	PUNCT
cet-14333	49	17	and	and	CCONJ
cet-14333	49	18	random	random	ADJ
cet-14333	49	19	forest	forest	NOUN
cet-14333	49	20	,	,	PUNCT
cet-14333	49	21	using	use	VERB
cet-14333	49	22	grid	grid	NOUN
cet-14333	49	23	search	search	NOUN
cet-14333	49	24	techniques	technique	NOUN
cet-14333	49	25	to	to	PART
cet-14333	49	26	optimize	optimize	VERB
cet-14333	49	27	hyperparameters	hyperparameter	NOUN
cet-14333	49	28	.	.	PUNCT
cet-14333	50	1	the	the	DET
cet-14333	50	2	svm	svm	PROPN
cet-14333	50	3	model	model	NOUN
cet-14333	50	4	,	,	PUNCT
cet-14333	50	5	implemented	implement	VERB
cet-14333	50	6	with	with	ADP
cet-14333	50	7	a	a	DET
cet-14333	50	8	boolean	boolean	ADJ
cet-14333	50	9	vector	vector	NOUN
cet-14333	50	10	representation	representation	NOUN
cet-14333	50	11	,	,	PUNCT
cet-14333	50	12	achieved	achieve	VERB
cet-14333	50	13	an	an	DET
cet-14333	50	14	accuracy	accuracy	NOUN
cet-14333	50	15	of	of	ADP
cet-14333	50	16	84.8	84.8	NUM
cet-14333	50	17	%	%	NOUN
cet-14333	50	18	.	.	PUNCT
cet-14333	51	1	altintas	altintas	PROPN
cet-14333	51	2	and	and	CCONJ
cet-14333	51	3	tantug	tantug	NOUN
cet-14333	51	4	(	(	PUNCT
cet-14333	51	5	2014	2014	NUM
cet-14333	51	6	)	)	PUNCT
cet-14333	51	7	suggested	suggest	VERB
cet-14333	51	8	a	a	DET
cet-14333	51	9	two	two	NUM
cet-14333	51	10	-	-	PUNCT
cet-14333	51	11	phase	phase	NOUN
cet-14333	51	12	categorization	categorization	NOUN
cet-14333	51	13	approach	approach	NOUN
cet-14333	51	14	for	for	ADP
cet-14333	51	15	incident	incident	NOUN
cet-14333	51	16	tickets	ticket	NOUN
cet-14333	51	17	,	,	PUNCT
cet-14333	51	18	utilizing	utilize	VERB
cet-14333	51	19	term	term	NOUN
cet-14333	51	20	frequency	frequency	NOUN
cet-14333	51	21	-	-	PUNCT
cet-14333	51	22	inverse	inverse	NOUN
cet-14333	51	23	document	document	NOUN
cet-14333	51	24	frequency	frequency	NOUN
cet-14333	51	25	(	(	PUNCT
cet-14333	51	26	tf	tf	PROPN
cet-14333	51	27	-	-	PUNCT
cet-14333	51	28	idf	idf	NOUN
cet-14333	51	29	)	)	PUNCT
cet-14333	51	30	for	for	ADP
cet-14333	51	31	feature	feature	NOUN
cet-14333	51	32	extraction	extraction	NOUN
cet-14333	51	33	.	.	PUNCT
cet-14333	52	1	four	four	NUM
cet-14333	52	2	algorithms	algorithm	NOUN
cet-14333	52	3	,	,	PUNCT
cet-14333	52	4	including	include	VERB
cet-14333	52	5	knn	knn	PROPN
cet-14333	52	6	,	,	PUNCT
cet-14333	52	7	svm	svm	ADJ
cet-14333	52	8	,	,	PUNCT
cet-14333	52	9	decision	decision	NOUN
cet-14333	52	10	trees	tree	NOUN
cet-14333	52	11	,	,	PUNCT
cet-14333	52	12	and	and	CCONJ
cet-14333	52	13	naive	naive	ADJ
cet-14333	52	14	bayes	bayes	NOUN
cet-14333	52	15	,	,	PUNCT
cet-14333	52	16	were	be	AUX
cet-14333	52	17	tested	test	VERB
cet-14333	52	18	on	on	ADP
cet-14333	52	19	a	a	DET
cet-14333	52	20	dataset	dataset	NOUN
cet-14333	52	21	of	of	ADP
cet-14333	52	22	10,000	10,000	NUM
cet-14333	52	23	problem	problem	NOUN
cet-14333	52	24	tickets	ticket	NOUN
cet-14333	52	25	.	.	PUNCT
cet-14333	53	1	svm	svm	PROPN
cet-14333	53	2	exhibited	exhibit	VERB
cet-14333	53	3	the	the	DET
cet-14333	53	4	highest	high	ADJ
cet-14333	53	5	accuracy	accuracy	NOUN
cet-14333	53	6	of	of	ADP
cet-14333	53	7	86	86	NUM
cet-14333	53	8	%	%	NOUN
cet-14333	53	9	across	across	ADP
cet-14333	53	10	various	various	ADJ
cet-14333	53	11	ml	ml	NOUN
cet-14333	53	12	algorithms	algorithm	NOUN
cet-14333	53	13	and	and	CCONJ
cet-14333	53	14	datasets	dataset	NOUN
cet-14333	53	15	.	.	PUNCT
cet-14333	54	1	al	al	PROPN
cet-14333	54	2	-	-	PUNCT
cet-14333	54	3	hawari	hawari	PROPN
cet-14333	54	4	and	and	CCONJ
cet-14333	54	5	hala	hala	PROPN
cet-14333	54	6	(	(	PUNCT
cet-14333	54	7	2021	2021	NUM
cet-14333	54	8	)	)	PUNCT
cet-14333	54	9	developed	develop	VERB
cet-14333	54	10	a	a	DET
cet-14333	54	11	technical	technical	ADJ
cet-14333	54	12	support	support	NOUN
cet-14333	54	13	system	system	NOUN
cet-14333	54	14	employing	employ	VERB
cet-14333	54	15	an	an	DET
cet-14333	54	16	ml	ml	NOUN
cet-14333	54	17	algorithm	algorithm	NOUN
cet-14333	54	18	for	for	ADP
cet-14333	54	19	efficient	efficient	ADJ
cet-14333	54	20	ticket	ticket	NOUN
cet-14333	54	21	classification	classification	NOUN
cet-14333	54	22	.	.	PUNCT
cet-14333	55	1	utilizing	utilize	VERB
cet-14333	55	2	ticket	ticket	NOUN
cet-14333	55	3	comments	comment	NOUN
cet-14333	55	4	and	and	CCONJ
cet-14333	55	5	descriptions	description	NOUN
cet-14333	55	6	during	during	ADP
cet-14333	55	7	training	train	VERB
cet-14333	55	8	improved	improve	VERB
cet-14333	55	9	model	model	NOUN
cet-14333	55	10	accuracy	accuracy	NOUN
cet-14333	55	11	.	.	PUNCT
cet-14333	56	1	different	different	ADJ
cet-14333	56	2	ml	ml	NOUN
cet-14333	56	3	models	model	NOUN
cet-14333	56	4	,	,	PUNCT
cet-14333	56	5	including	include	VERB
cet-14333	56	6	j48	j48	PROPN
cet-14333	56	7	(	(	PUNCT
cet-14333	56	8	tree	tree	NOUN
cet-14333	56	9	)	)	PUNCT
cet-14333	56	10	,	,	PUNCT
cet-14333	56	11	decision	decision	NOUN
cet-14333	56	12	table	table	NOUN
cet-14333	56	13	(	(	PUNCT
cet-14333	56	14	rule	rule	NOUN
cet-14333	56	15	)	)	PUNCT
cet-14333	56	16	,	,	PUNCT
cet-14333	56	17	naive	naive	ADJ
cet-14333	56	18	bayes	bayes	NOUN
cet-14333	56	19	,	,	PUNCT
cet-14333	56	20	and	and	CCONJ
cet-14333	56	21	smo	smo	PROPN
cet-14333	56	22	(	(	PUNCT
cet-14333	56	23	svm	svm	PROPN
cet-14333	56	24	)	)	PUNCT
cet-14333	56	25	,	,	PUNCT
cet-14333	56	26	were	be	AUX
cet-14333	56	27	evaluated	evaluate	VERB
cet-14333	56	28	,	,	PUNCT
cet-14333	56	29	with	with	ADP
cet-14333	56	30	smo	smo	PROPN
cet-14333	56	31	achieving	achieve	VERB
cet-14333	56	32	81.4	81.4	NUM
cet-14333	56	33	%	%	NOUN
cet-14333	56	34	accuracy	accuracy	NOUN
cet-14333	56	35	.	.	PUNCT
cet-14333	57	1	from	from	ADP
cet-14333	57	2	a	a	DET
cet-14333	57	3	scientific	scientific	ADJ
cet-14333	57	4	perspective	perspective	NOUN
cet-14333	57	5	,	,	PUNCT
cet-14333	57	6	these	these	DET
cet-14333	57	7	studies	study	NOUN
cet-14333	57	8	collectively	collectively	ADV
cet-14333	57	9	indicate	indicate	VERB
cet-14333	57	10	that	that	DET
cet-14333	57	11	machine	machine	NOUN
cet-14333	57	12	learning	learn	VERB
cet-14333	57	13	techniques	technique	NOUN
cet-14333	57	14	offer	offer	VERB
cet-14333	57	15	promising	promise	VERB
cet-14333	57	16	opportunities	opportunity	NOUN
cet-14333	57	17	for	for	ADP
cet-14333	57	18	automating	automate	VERB
cet-14333	57	19	ticket	ticket	NOUN
cet-14333	57	20	classification	classification	NOUN
cet-14333	57	21	processes	process	NOUN
cet-14333	57	22	.	.	PUNCT
cet-14333	58	1	however	however	ADV
cet-14333	58	2	,	,	PUNCT
cet-14333	58	3	it	it	PRON
cet-14333	58	4	is	be	AUX
cet-14333	58	5	important	important	ADJ
cet-14333	58	6	to	to	PART
cet-14333	58	7	consider	consider	VERB
cet-14333	58	8	the	the	DET
cet-14333	58	9	specific	specific	ADJ
cet-14333	58	10	characteristics	characteristic	NOUN
cet-14333	58	11	of	of	ADP
cet-14333	58	12	the	the	DET
cet-14333	58	13	dataset	dataset	NOUN
cet-14333	58	14	,	,	PUNCT
cet-14333	58	15	the	the	DET
cet-14333	58	16	preprocessing	preprocessing	NOUN
cet-14333	58	17	methods	method	NOUN
cet-14333	58	18	employed	employ	VERB
cet-14333	58	19	,	,	PUNCT
cet-14333	58	20	and	and	CCONJ
cet-14333	58	21	the	the	DET
cet-14333	58	22	choice	choice	NOUN
cet-14333	58	23	of	of	ADP
cet-14333	58	24	evaluation	evaluation	NOUN
cet-14333	58	25	metrics	metric	NOUN
cet-14333	58	26	when	when	SCONJ
cet-14333	58	27	implementing	implement	VERB
cet-14333	58	28	these	these	DET
cet-14333	58	29	techniques	technique	NOUN
cet-14333	58	30	.	.	PUNCT
cet-14333	59	1	based	base	VERB
cet-14333	59	2	on	on	ADP
cet-14333	59	3	the	the	DET
cet-14333	59	4	literature	literature	PROPN
cet-14333	59	5	review	review	NOUN
cet-14333	59	6	,	,	PUNCT
cet-14333	59	7	we	we	PRON
cet-14333	59	8	could	could	AUX
cet-14333	59	9	not	not	PART
cet-14333	59	10	find	find	VERB
cet-14333	59	11	a	a	DET
cet-14333	59	12	specific	specific	ADJ
cet-14333	59	13	approach	approach	NOUN
cet-14333	59	14	to	to	ADP
cet-14333	59	15	classifying	classify	VERB
cet-14333	59	16	incident	incident	NOUN
cet-14333	59	17	tickets	ticket	NOUN
cet-14333	59	18	for	for	ADP
cet-14333	59	19	sap	sap	PROPN
cet-14333	59	20	warehouse	warehouse	NOUN
cet-14333	59	21	management	management	NOUN
cet-14333	59	22	incident	incident	NOUN
cet-14333	59	23	ticketing	ticket	VERB
cet-14333	59	24	data	datum	NOUN
cet-14333	59	25	.	.	PUNCT
cet-14333	60	1	furthermore	furthermore	ADV
cet-14333	60	2	,	,	PUNCT
cet-14333	60	3	the	the	DET
cet-14333	60	4	reviewed	review	VERB
cet-14333	60	5	studies	study	NOUN
cet-14333	60	6	only	only	ADV
cet-14333	60	7	analyze	analyze	VERB
cet-14333	60	8	the	the	DET
cet-14333	60	9	different	different	ADJ
cet-14333	60	10	metrics	metric	NOUN
cet-14333	60	11	of	of	ADP
cet-14333	60	12	the	the	DET
cet-14333	60	13	models	model	NOUN
cet-14333	60	14	and	and	CCONJ
cet-14333	60	15	lack	lack	VERB
cet-14333	60	16	the	the	DET
cet-14333	60	17	deployment	deployment	NOUN
cet-14333	60	18	process	process	NOUN
cet-14333	60	19	of	of	ADP
cet-14333	60	20	the	the	DET
cet-14333	60	21	models	model	NOUN
cet-14333	60	22	.	.	PUNCT
cet-14333	61	1	3	3	X
cet-14333	61	2	.	.	X
cet-14333	61	3	methodology	methodology	NOUN
cet-14333	61	4	to	to	PART
cet-14333	61	5	achieve	achieve	VERB
cet-14333	61	6	the	the	DET
cet-14333	61	7	research	research	NOUN
cet-14333	61	8	goal	goal	NOUN
cet-14333	61	9	,	,	PUNCT
cet-14333	61	10	we	we	PRON
cet-14333	61	11	applied	apply	VERB
cet-14333	61	12	the	the	DET
cet-14333	61	13	cross	cross	ADJ
cet-14333	61	14	-	-	ADJ
cet-14333	61	15	industry	industry	ADJ
cet-14333	61	16	standard	standard	ADJ
cet-14333	61	17	process	process	NOUN
cet-14333	61	18	for	for	ADP
cet-14333	61	19	data	data	NOUN
cet-14333	61	20	mining	mining	NOUN
cet-14333	61	21	(	(	PUNCT
cet-14333	61	22	crisp	crisp	ADJ
cet-14333	61	23	-	-	PUNCT
cet-14333	61	24	dm	dm	NOUN
cet-14333	61	25	)	)	PUNCT
cet-14333	61	26	framework	framework	NOUN
cet-14333	61	27	as	as	ADP
cet-14333	61	28	the	the	DET
cet-14333	61	29	guiding	guiding	NOUN
cet-14333	61	30	methodology	methodology	NOUN
cet-14333	61	31	for	for	ADP
cet-14333	61	32	this	this	DET
cet-14333	61	33	project	project	NOUN
cet-14333	61	34	.	.	PUNCT
cet-14333	62	1	each	each	DET
cet-14333	62	2	phase	phase	NOUN
cet-14333	62	3	of	of	ADP
cet-14333	62	4	the	the	DET
cet-14333	62	5	methodology	methodology	NOUN
cet-14333	62	6	is	be	AUX
cet-14333	62	7	adapted	adapt	VERB
cet-14333	62	8	and	and	CCONJ
cet-14333	62	9	tailored	tailor	VERB
cet-14333	62	10	to	to	PART
cet-14333	62	11	suit	suit	VERB
cet-14333	62	12	the	the	DET
cet-14333	62	13	specific	specific	ADJ
cet-14333	62	14	requirements	requirement	NOUN
cet-14333	62	15	and	and	CCONJ
cet-14333	62	16	challenges	challenge	NOUN
cet-14333	62	17	of	of	ADP
cet-14333	62	18	automating	automate	VERB
cet-14333	62	19	ticket	ticket	NOUN
cet-14333	62	20	classification	classification	NOUN
cet-14333	62	21	(	(	PUNCT
cet-14333	62	22	figure	figure	NOUN
cet-14333	62	23	1	1	NUM
cet-14333	62	24	)	)	PUNCT
cet-14333	62	25	.	.	PUNCT
cet-14333	63	1	260	260	NUM
cet-14333	63	2	figure	figure	NOUN
cet-14333	63	3	1	1	NUM
cet-14333	63	4	:	:	PUNCT
cet-14333	63	5	flowchart	flowchart	NOUN
cet-14333	63	6	of	of	ADP
cet-14333	63	7	the	the	DET
cet-14333	63	8	methodology	methodology	NOUN
cet-14333	63	9	it	it	PRON
cet-14333	63	10	may	may	AUX
cet-14333	63	11	be	be	AUX
cet-14333	63	12	necessary	necessary	ADJ
cet-14333	63	13	to	to	PART
cet-14333	63	14	alternate	alternate	VERB
cet-14333	63	15	between	between	ADP
cet-14333	63	16	various	various	ADJ
cet-14333	63	17	phases	phase	NOUN
cet-14333	63	18	because	because	SCONJ
cet-14333	63	19	the	the	DET
cet-14333	63	20	phases	phase	NOUN
cet-14333	63	21	'	'	PART
cet-14333	63	22	order	order	NOUN
cet-14333	63	23	is	be	AUX
cet-14333	63	24	not	not	PART
cet-14333	63	25	strictly	strictly	ADV
cet-14333	63	26	followed	follow	VERB
cet-14333	63	27	.	.	PUNCT
cet-14333	64	1	the	the	DET
cet-14333	64	2	flowchart	flowchart	NOUN
cet-14333	64	3	's	's	PART
cet-14333	64	4	arrows	arrow	NOUN
cet-14333	64	5	show	show	VERB
cet-14333	64	6	the	the	DET
cet-14333	64	7	most	most	ADV
cet-14333	64	8	significant	significant	ADJ
cet-14333	64	9	and	and	CCONJ
cet-14333	64	10	common	common	ADJ
cet-14333	64	11	dependencies	dependency	NOUN
cet-14333	64	12	between	between	ADP
cet-14333	64	13	steps	step	NOUN
cet-14333	64	14	.	.	PUNCT
cet-14333	65	1	3.1	3.1	NUM
cet-14333	65	2	phase	phase	NOUN
cet-14333	65	3	1	1	NUM
cet-14333	65	4	:	:	PUNCT
cet-14333	65	5	business	business	NOUN
cet-14333	65	6	understanding	understand	VERB
cet-14333	65	7	the	the	DET
cet-14333	65	8	first	first	ADJ
cet-14333	65	9	task	task	NOUN
cet-14333	65	10	of	of	ADP
cet-14333	65	11	the	the	DET
cet-14333	65	12	crisp	crisp	ADJ
cet-14333	65	13	-	-	PUNCT
cet-14333	65	14	dm	dm	NUM
cet-14333	65	15	methodology	methodology	NOUN
cet-14333	65	16	is	be	AUX
cet-14333	65	17	the	the	DET
cet-14333	65	18	business	business	NOUN
cet-14333	65	19	understanding	understanding	NOUN
cet-14333	65	20	phase	phase	NOUN
cet-14333	65	21	(	(	PUNCT
cet-14333	65	22	chapman	chapman	NOUN
cet-14333	65	23	et	et	PROPN
cet-14333	65	24	al	al	PROPN
cet-14333	65	25	.	.	PROPN
cet-14333	65	26	,	,	PUNCT
cet-14333	65	27	2000	2000	NUM
cet-14333	65	28	)	)	PUNCT
cet-14333	65	29	.	.	PUNCT
cet-14333	66	1	in	in	ADP
cet-14333	66	2	this	this	DET
cet-14333	66	3	phase	phase	NOUN
cet-14333	66	4	,	,	PUNCT
cet-14333	66	5	a	a	DET
cet-14333	66	6	comprehensive	comprehensive	ADJ
cet-14333	66	7	understanding	understanding	NOUN
cet-14333	66	8	of	of	ADP
cet-14333	66	9	the	the	DET
cet-14333	66	10	business	business	NOUN
cet-14333	66	11	problem	problem	NOUN
cet-14333	66	12	and	and	CCONJ
cet-14333	66	13	requirements	requirement	NOUN
cet-14333	66	14	for	for	ADP
cet-14333	66	15	automating	automate	VERB
cet-14333	66	16	ticket	ticket	NOUN
cet-14333	66	17	classification	classification	NOUN
cet-14333	66	18	in	in	ADP
cet-14333	66	19	sap	sap	PROPN
cet-14333	66	20	ams	am	NOUN
cet-14333	66	21	is	be	AUX
cet-14333	66	22	developed	develop	VERB
cet-14333	66	23	.	.	PUNCT
cet-14333	67	1	during	during	ADP
cet-14333	67	2	this	this	DET
cet-14333	67	3	phase	phase	NOUN
cet-14333	67	4	,	,	PUNCT
cet-14333	67	5	extensive	extensive	ADJ
cet-14333	67	6	research	research	NOUN
cet-14333	67	7	was	be	AUX
cet-14333	67	8	conducted	conduct	VERB
cet-14333	67	9	in	in	ADP
cet-14333	67	10	collaboration	collaboration	NOUN
cet-14333	67	11	with	with	ADP
cet-14333	67	12	a	a	DET
cet-14333	67	13	company	company	NOUN
cet-14333	67	14	that	that	PRON
cet-14333	67	15	offers	offer	VERB
cet-14333	67	16	sap	sap	PROPN
cet-14333	67	17	support	support	NOUN
cet-14333	67	18	services	service	NOUN
cet-14333	67	19	and	and	CCONJ
cet-14333	67	20	specializes	specialize	VERB
cet-14333	67	21	in	in	ADP
cet-14333	67	22	assisting	assist	VERB
cet-14333	67	23	clients	client	NOUN
cet-14333	67	24	with	with	ADP
cet-14333	67	25	sap	sap	PROPN
cet-14333	67	26	ewm	ewm	PROPN
cet-14333	67	27	modules	module	NOUN
cet-14333	67	28	.	.	PUNCT
cet-14333	68	1	through	through	ADP
cet-14333	68	2	in	in	ADP
cet-14333	68	3	-	-	PUNCT
cet-14333	68	4	depth	depth	NOUN
cet-14333	68	5	investigations	investigation	NOUN
cet-14333	68	6	and	and	CCONJ
cet-14333	68	7	consultations	consultation	NOUN
cet-14333	68	8	with	with	ADP
cet-14333	68	9	the	the	DET
cet-14333	68	10	company	company	NOUN
cet-14333	68	11	's	's	PART
cet-14333	68	12	personnel	personnel	NOUN
cet-14333	68	13	,	,	PUNCT
cet-14333	68	14	it	it	PRON
cet-14333	68	15	was	be	AUX
cet-14333	68	16	discovered	discover	VERB
cet-14333	68	17	that	that	SCONJ
cet-14333	68	18	they	they	PRON
cet-14333	68	19	were	be	AUX
cet-14333	68	20	facing	face	VERB
cet-14333	68	21	a	a	DET
cet-14333	68	22	significant	significant	ADJ
cet-14333	68	23	challenge	challenge	NOUN
cet-14333	68	24	in	in	ADP
cet-14333	68	25	efficiently	efficiently	ADV
cet-14333	68	26	assigning	assign	VERB
cet-14333	68	27	the	the	DET
cet-14333	68	28	right	right	ADJ
cet-14333	68	29	tickets	ticket	NOUN
cet-14333	68	30	to	to	ADP
cet-14333	68	31	the	the	DET
cet-14333	68	32	appropriate	appropriate	ADJ
cet-14333	68	33	solution	solution	NOUN
cet-14333	68	34	group	group	NOUN
cet-14333	68	35	.	.	PUNCT
cet-14333	69	1	this	this	DET
cet-14333	69	2	inefficiency	inefficiency	NOUN
cet-14333	69	3	directly	directly	ADV
cet-14333	69	4	led	lead	VERB
cet-14333	69	5	to	to	ADP
cet-14333	69	6	customer	customer	NOUN
cet-14333	69	7	dissatisfaction	dissatisfaction	NOUN
cet-14333	69	8	as	as	ADV
cet-14333	69	9	well	well	ADV
cet-14333	69	10	as	as	ADP
cet-14333	69	11	financial	financial	ADJ
cet-14333	69	12	issues	issue	NOUN
cet-14333	69	13	through	through	ADP
cet-14333	69	14	breakdowns	breakdown	NOUN
cet-14333	69	15	in	in	ADP
cet-14333	69	16	warehouse	warehouse	NOUN
cet-14333	69	17	processing	processing	NOUN
cet-14333	69	18	.	.	PUNCT
cet-14333	70	1	the	the	DET
cet-14333	70	2	existing	exist	VERB
cet-14333	70	3	manual	manual	ADJ
cet-14333	70	4	ticket	ticket	NOUN
cet-14333	70	5	classification	classification	NOUN
cet-14333	70	6	process	process	NOUN
cet-14333	70	7	proved	prove	VERB
cet-14333	70	8	to	to	PART
cet-14333	70	9	be	be	AUX
cet-14333	70	10	time	time	NOUN
cet-14333	70	11	-	-	PUNCT
cet-14333	70	12	consuming	consume	VERB
cet-14333	70	13	and	and	CCONJ
cet-14333	70	14	error	error	NOUN
cet-14333	70	15	-	-	PUNCT
cet-14333	70	16	prone	prone	ADJ
cet-14333	70	17	,	,	PUNCT
cet-14333	70	18	resulting	result	VERB
cet-14333	70	19	in	in	ADP
cet-14333	70	20	delayed	delay	VERB
cet-14333	70	21	resolutions	resolution	NOUN
cet-14333	70	22	and	and	CCONJ
cet-14333	70	23	dissatisfied	dissatisfied	ADJ
cet-14333	70	24	customers	customer	NOUN
cet-14333	70	25	.	.	PUNCT
cet-14333	71	1	the	the	DET
cet-14333	71	2	misallocated	misallocated	ADJ
cet-14333	71	3	tickets	ticket	NOUN
cet-14333	71	4	often	often	ADV
cet-14333	71	5	ended	end	VERB
cet-14333	71	6	up	up	ADP
cet-14333	71	7	in	in	ADP
cet-14333	71	8	the	the	DET
cet-14333	71	9	hands	hand	NOUN
cet-14333	71	10	of	of	ADP
cet-14333	71	11	less	less	ADV
cet-14333	71	12	qualified	qualified	ADJ
cet-14333	71	13	support	support	NOUN
cet-14333	71	14	staff	staff	NOUN
cet-14333	71	15	,	,	PUNCT
cet-14333	71	16	leading	lead	VERB
cet-14333	71	17	to	to	ADP
cet-14333	71	18	suboptimal	suboptimal	ADJ
cet-14333	71	19	solutions	solution	NOUN
cet-14333	71	20	and	and	CCONJ
cet-14333	71	21	,	,	PUNCT
cet-14333	71	22	in	in	ADP
cet-14333	71	23	some	some	DET
cet-14333	71	24	cases	case	NOUN
cet-14333	71	25	,	,	PUNCT
cet-14333	71	26	even	even	ADV
cet-14333	71	27	escalations	escalation	NOUN
cet-14333	71	28	.	.	PUNCT
cet-14333	72	1	the	the	DET
cet-14333	72	2	company	company	NOUN
cet-14333	72	3	's	's	PART
cet-14333	72	4	management	management	NOUN
cet-14333	72	5	emphasized	emphasize	VERB
cet-14333	72	6	the	the	DET
cet-14333	72	7	need	need	NOUN
cet-14333	72	8	for	for	ADP
cet-14333	72	9	a	a	DET
cet-14333	72	10	robust	robust	ADJ
cet-14333	72	11	and	and	CCONJ
cet-14333	72	12	automated	automate	VERB
cet-14333	72	13	ticket	ticket	NOUN
cet-14333	72	14	classification	classification	NOUN
cet-14333	72	15	system	system	NOUN
cet-14333	72	16	to	to	PART
cet-14333	72	17	streamline	streamline	VERB
cet-14333	72	18	their	their	PRON
cet-14333	72	19	operations	operation	NOUN
cet-14333	72	20	,	,	PUNCT
cet-14333	72	21	enhance	enhance	VERB
cet-14333	72	22	customer	customer	NOUN
cet-14333	72	23	satisfaction	satisfaction	NOUN
cet-14333	72	24	,	,	PUNCT
cet-14333	72	25	and	and	CCONJ
cet-14333	72	26	reduce	reduce	VERB
cet-14333	72	27	financial	financial	ADJ
cet-14333	72	28	losses	loss	NOUN
cet-14333	72	29	resulting	result	VERB
cet-14333	72	30	from	from	ADP
cet-14333	72	31	misrouted	misrouted	ADJ
cet-14333	72	32	or	or	CCONJ
cet-14333	72	33	delayed	delayed	ADJ
cet-14333	72	34	tickets	ticket	NOUN
cet-14333	72	35	.	.	PUNCT
cet-14333	73	1	by	by	ADP
cet-14333	73	2	identifying	identify	VERB
cet-14333	73	3	these	these	DET
cet-14333	73	4	critical	critical	ADJ
cet-14333	73	5	points	point	NOUN
cet-14333	73	6	and	and	CCONJ
cet-14333	73	7	gathering	gather	VERB
cet-14333	73	8	insights	insight	NOUN
cet-14333	73	9	from	from	ADP
cet-14333	73	10	the	the	DET
cet-14333	73	11	company	company	NOUN
cet-14333	73	12	's	's	PART
cet-14333	73	13	operations	operation	NOUN
cet-14333	73	14	,	,	PUNCT
cet-14333	73	15	the	the	DET
cet-14333	73	16	foundation	foundation	NOUN
cet-14333	73	17	was	be	AUX
cet-14333	73	18	laid	lay	VERB
cet-14333	73	19	for	for	ADP
cet-14333	73	20	devising	devise	VERB
cet-14333	73	21	a	a	DET
cet-14333	73	22	suitable	suitable	ADJ
cet-14333	73	23	machine	machine	NOUN
cet-14333	73	24	-	-	PUNCT
cet-14333	73	25	learning	learn	VERB
cet-14333	73	26	solution	solution	NOUN
cet-14333	73	27	that	that	PRON
cet-14333	73	28	addresses	address	VERB
cet-14333	73	29	the	the	DET
cet-14333	73	30	specific	specific	ADJ
cet-14333	73	31	challenges	challenge	NOUN
cet-14333	73	32	in	in	ADP
cet-14333	73	33	the	the	DET
cet-14333	73	34	realm	realm	NOUN
cet-14333	73	35	of	of	ADP
cet-14333	73	36	ticket	ticket	NOUN
cet-14333	73	37	classification	classification	NOUN
cet-14333	73	38	for	for	ADP
cet-14333	73	39	sap	sap	NOUN
cet-14333	73	40	ams	am	NOUN
cet-14333	73	41	.	.	PUNCT
cet-14333	74	1	3.2	3.2	NUM
cet-14333	74	2	phase	phase	NOUN
cet-14333	74	3	2	2	NUM
cet-14333	74	4	:	:	PUNCT
cet-14333	74	5	data	datum	NOUN
cet-14333	74	6	understanding	understand	VERB
cet-14333	74	7	the	the	DET
cet-14333	74	8	data	datum	NOUN
cet-14333	74	9	understanding	understanding	NOUN
cet-14333	74	10	phase	phase	NOUN
cet-14333	74	11	involves	involve	VERB
cet-14333	74	12	exploring	explore	VERB
cet-14333	74	13	and	and	CCONJ
cet-14333	74	14	analyzing	analyze	VERB
cet-14333	74	15	the	the	DET
cet-14333	74	16	dataset	dataset	NOUN
cet-14333	74	17	of	of	ADP
cet-14333	74	18	support	support	NOUN
cet-14333	74	19	tickets	ticket	NOUN
cet-14333	74	20	in	in	ADP
cet-14333	74	21	sap	sap	PROPN
cet-14333	74	22	ams	am	NOUN
cet-14333	74	23	.	.	PUNCT
cet-14333	75	1	the	the	DET
cet-14333	75	2	dataset	dataset	NOUN
cet-14333	75	3	consists	consist	VERB
cet-14333	75	4	of	of	ADP
cet-14333	75	5	1630	1630	NUM
cet-14333	75	6	sap	sap	PROPN
cet-14333	75	7	ewm	ewm	PROPN
cet-14333	75	8	-	-	PUNCT
cet-14333	75	9	related	relate	VERB
cet-14333	75	10	incidents	incident	NOUN
cet-14333	75	11	,	,	PUNCT
cet-14333	75	12	each	each	PRON
cet-14333	75	13	with	with	ADP
cet-14333	75	14	a	a	DET
cet-14333	75	15	unique	unique	ADJ
cet-14333	75	16	key	key	NOUN
cet-14333	75	17	,	,	PUNCT
cet-14333	75	18	creation	creation	NOUN
cet-14333	75	19	date	date	NOUN
cet-14333	75	20	,	,	PUNCT
cet-14333	75	21	requester	requester	NOUN
cet-14333	75	22	,	,	PUNCT
cet-14333	75	23	responsible	responsible	ADJ
cet-14333	75	24	person	person	NOUN
cet-14333	75	25	,	,	PUNCT
cet-14333	75	26	and	and	CCONJ
cet-14333	75	27	a	a	DET
cet-14333	75	28	title	title	NOUN
cet-14333	75	29	and	and	CCONJ
cet-14333	75	30	description	description	NOUN
cet-14333	75	31	of	of	ADP
cet-14333	75	32	the	the	DET
cet-14333	75	33	reported	report	VERB
cet-14333	75	34	issue	issue	NOUN
cet-14333	75	35	.	.	PUNCT
cet-14333	76	1	the	the	DET
cet-14333	76	2	data	datum	NOUN
cet-14333	76	3	has	have	AUX
cet-14333	76	4	been	be	AUX
cet-14333	76	5	modified	modify	VERB
cet-14333	76	6	to	to	PART
cet-14333	76	7	comply	comply	VERB
cet-14333	76	8	with	with	ADP
cet-14333	76	9	gdpr	gdpr	NOUN
cet-14333	76	10	regulations	regulation	NOUN
cet-14333	76	11	for	for	ADP
cet-14333	76	12	privacy	privacy	NOUN
cet-14333	76	13	and	and	CCONJ
cet-14333	76	14	security	security	NOUN
cet-14333	76	15	.	.	PUNCT
cet-14333	77	1	the	the	DET
cet-14333	77	2	incidents	incident	NOUN
cet-14333	77	3	are	be	AUX
cet-14333	77	4	managed	manage	VERB
cet-14333	77	5	through	through	ADP
cet-14333	77	6	the	the	DET
cet-14333	77	7	jira	jira	NOUN
cet-14333	77	8	ticketing	ticket	VERB
cet-14333	77	9	system	system	NOUN
cet-14333	77	10	used	use	VERB
cet-14333	77	11	by	by	ADP
cet-14333	77	12	the	the	DET
cet-14333	77	13	company	company	NOUN
cet-14333	77	14	.	.	PUNCT
cet-14333	78	1	they	they	PRON
cet-14333	78	2	are	be	AUX
cet-14333	78	3	manually	manually	ADV
cet-14333	78	4	created	create	VERB
cet-14333	78	5	and	and	CCONJ
cet-14333	78	6	assigned	assign	VERB
cet-14333	78	7	to	to	ADP
cet-14333	78	8	solution	solution	NOUN
cet-14333	78	9	groups	group	NOUN
cet-14333	78	10	.	.	PUNCT
cet-14333	79	1	the	the	DET
cet-14333	79	2	dataset	dataset	NOUN
cet-14333	79	3	was	be	AUX
cet-14333	79	4	collected	collect	VERB
cet-14333	79	5	from	from	ADP
cet-14333	79	6	the	the	PRON
cet-14333	79	7	it	it	PRON
cet-14333	79	8	help	help	VERB
cet-14333	79	9	desk	desk	NOUN
cet-14333	79	10	professionals	professional	NOUN
cet-14333	79	11	,	,	PUNCT
cet-14333	79	12	providing	provide	VERB
cet-14333	79	13	insights	insight	NOUN
cet-14333	79	14	into	into	ADP
cet-14333	79	15	the	the	DET
cet-14333	79	16	specific	specific	ADJ
cet-14333	79	17	support	support	NOUN
cet-14333	79	18	levels	level	NOUN
cet-14333	79	19	assigned	assign	VERB
cet-14333	79	20	to	to	ADP
cet-14333	79	21	each	each	DET
cet-14333	79	22	complaint	complaint	NOUN
cet-14333	79	23	.	.	PUNCT
cet-14333	80	1	during	during	ADP
cet-14333	80	2	data	data	NOUN
cet-14333	80	3	preprocessing	preprocessing	NOUN
cet-14333	80	4	,	,	PUNCT
cet-14333	80	5	irrelevant	irrelevant	ADJ
cet-14333	80	6	columns	column	NOUN
cet-14333	80	7	were	be	AUX
cet-14333	80	8	removed	remove	VERB
cet-14333	80	9	,	,	PUNCT
cet-14333	80	10	and	and	CCONJ
cet-14333	80	11	the	the	DET
cet-14333	80	12	focus	focus	NOUN
cet-14333	80	13	was	be	AUX
cet-14333	80	14	given	give	VERB
cet-14333	80	15	to	to	ADP
cet-14333	80	16	the	the	DET
cet-14333	80	17	ticket	ticket	NOUN
cet-14333	80	18	description	description	NOUN
cet-14333	80	19	in	in	ADP
cet-14333	80	20	english	english	PROPN
cet-14333	80	21	and	and	CCONJ
cet-14333	80	22	the	the	DET
cet-14333	80	23	corresponding	corresponding	ADJ
cet-14333	80	24	level	level	NOUN
cet-14333	80	25	of	of	ADP
cet-14333	80	26	support	support	NOUN
cet-14333	80	27	.	.	PUNCT
cet-14333	81	1	the	the	DET
cet-14333	81	2	distribution	distribution	NOUN
cet-14333	81	3	of	of	ADP
cet-14333	81	4	tickets	ticket	NOUN
cet-14333	81	5	among	among	ADP
cet-14333	81	6	these	these	DET
cet-14333	81	7	levels	level	NOUN
cet-14333	81	8	is	be	AUX
cet-14333	81	9	as	as	SCONJ
cet-14333	81	10	follows	follow	VERB
cet-14333	81	11	:	:	PUNCT
cet-14333	81	12	level	level	NOUN
cet-14333	81	13	0	0	NUM
cet-14333	81	14	46.6	46.6	NUM
cet-14333	81	15	%	%	NOUN
cet-14333	81	16	,	,	PUNCT
cet-14333	81	17	level	level	NOUN
cet-14333	81	18	1	1	NUM
cet-14333	81	19	22.9	22.9	NUM
cet-14333	81	20	%	%	NOUN
cet-14333	81	21	,	,	PUNCT
cet-14333	81	22	and	and	CCONJ
cet-14333	81	23	level	level	NOUN
cet-14333	81	24	2	2	NUM
cet-14333	81	25	30.7	30.7	NUM
cet-14333	81	26	%	%	NOUN
cet-14333	81	27	.	.	PUNCT
cet-14333	82	1	3.3	3.3	NUM
cet-14333	82	2	phase	phase	NOUN
cet-14333	82	3	3	3	NUM
cet-14333	82	4	:	:	PUNCT
cet-14333	82	5	data	datum	NOUN
cet-14333	82	6	preparation	preparation	NOUN
cet-14333	82	7	after	after	ADP
cet-14333	82	8	the	the	DET
cet-14333	82	9	necessary	necessary	ADJ
cet-14333	82	10	data	datum	NOUN
cet-14333	82	11	cleaning	cleaning	NOUN
cet-14333	82	12	tasks	task	NOUN
cet-14333	82	13	,	,	PUNCT
cet-14333	82	14	concrete	concrete	ADJ
cet-14333	82	15	steps	step	NOUN
cet-14333	82	16	were	be	AUX
cet-14333	82	17	involved	involve	VERB
cet-14333	82	18	in	in	ADP
cet-14333	82	19	the	the	DET
cet-14333	82	20	pre	pre	NOUN
cet-14333	82	21	-	-	NOUN
cet-14333	82	22	processing	processing	NOUN
cet-14333	82	23	of	of	ADP
cet-14333	82	24	the	the	DET
cet-14333	82	25	textual	textual	ADJ
cet-14333	82	26	data	datum	NOUN
cet-14333	82	27	.	.	PUNCT
cet-14333	83	1	regular	regular	ADJ
cet-14333	83	2	expressions	expression	NOUN
cet-14333	83	3	were	be	AUX
cet-14333	83	4	used	use	VERB
cet-14333	83	5	to	to	PART
cet-14333	83	6	strip	strip	VERB
cet-14333	83	7	the	the	DET
cet-14333	83	8	text	text	NOUN
cet-14333	83	9	of	of	ADP
cet-14333	83	10	all	all	DET
cet-14333	83	11	urls	url	NOUN
cet-14333	83	12	,	,	PUNCT
cet-14333	83	13	cutting	cut	VERB
cet-14333	83	14	down	down	ADP
cet-14333	83	15	on	on	ADP
cet-14333	83	16	clutter	clutter	NOUN
cet-14333	83	17	and	and	CCONJ
cet-14333	83	18	unnecessary	unnecessary	ADJ
cet-14333	83	19	details	detail	NOUN
cet-14333	83	20	.	.	PUNCT
cet-14333	84	1	tokenization	tokenization	NOUN
cet-14333	84	2	was	be	AUX
cet-14333	84	3	used	use	VERB
cet-14333	84	4	to	to	PART
cet-14333	84	5	divide	divide	VERB
cet-14333	84	6	the	the	DET
cet-14333	84	7	text	text	NOUN
cet-14333	84	8	into	into	ADP
cet-14333	84	9	smaller	small	ADJ
cet-14333	84	10	chunks	chunk	NOUN
cet-14333	84	11	,	,	PUNCT
cet-14333	84	12	and	and	CCONJ
cet-14333	84	13	lemmatization	lemmatization	NOUN
cet-14333	84	14	was	be	AUX
cet-14333	84	15	used	use	VERB
cet-14333	84	16	to	to	PART
cet-14333	84	17	reduce	reduce	VERB
cet-14333	84	18	each	each	DET
cet-14333	84	19	word	word	NOUN
cet-14333	84	20	to	to	ADP
cet-14333	84	21	the	the	DET
cet-14333	84	22	smallest	small	ADJ
cet-14333	84	23	possible	possible	ADJ
cet-14333	84	24	unit	unit	NOUN
cet-14333	84	25	.	.	PUNCT
cet-14333	85	1	the	the	DET
cet-14333	85	2	improved	improved	ADJ
cet-14333	85	3	language	language	NOUN
cet-14333	85	4	comprehension	comprehension	NOUN
cet-14333	85	5	allowed	allow	VERB
cet-14333	85	6	the	the	DET
cet-14333	85	7	machine	machine	NOUN
cet-14333	85	8	learning	learning	NOUN
cet-14333	85	9	models	model	NOUN
cet-14333	85	10	to	to	PART
cet-14333	85	11	perform	perform	VERB
cet-14333	85	12	better	well	ADV
cet-14333	85	13	.	.	PUNCT
cet-14333	86	1	oversampling	oversample	VERB
cet-14333	86	2	methods	method	NOUN
cet-14333	86	3	were	be	AUX
cet-14333	86	4	used	use	VERB
cet-14333	86	5	to	to	PART
cet-14333	86	6	correct	correct	VERB
cet-14333	86	7	the	the	DET
cet-14333	86	8	asymmetry	asymmetry	NOUN
cet-14333	86	9	in	in	ADP
cet-14333	86	10	the	the	DET
cet-14333	86	11	data	datum	NOUN
cet-14333	86	12	.	.	PUNCT
cet-14333	87	1	the	the	DET
cet-14333	87	2	dataset	dataset	NOUN
cet-14333	87	3	was	be	AUX
cet-14333	87	4	made	make	VERB
cet-14333	87	5	even	even	ADV
cet-14333	87	6	more	more	ADV
cet-14333	87	7	by	by	ADP
cet-14333	87	8	resampling	resample	VERB
cet-14333	87	9	the	the	DET
cet-14333	87	10	underrepresented	underrepresented	ADJ
cet-14333	87	11	groups	group	NOUN
cet-14333	87	12	until	until	SCONJ
cet-14333	87	13	they	they	PRON
cet-14333	87	14	had	have	VERB
cet-14333	87	15	the	the	DET
cet-14333	87	16	same	same	ADJ
cet-14333	87	17	amount	amount	NOUN
cet-14333	87	18	of	of	ADP
cet-14333	87	19	samples	sample	NOUN
cet-14333	87	20	as	as	ADP
cet-14333	87	21	the	the	DET
cet-14333	87	22	dominant	dominant	ADJ
cet-14333	87	23	group	group	NOUN
cet-14333	87	24	.	.	PUNCT
cet-14333	88	1	the	the	DET
cet-14333	88	2	tf	tf	PROPN
cet-14333	88	3	-	-	PUNCT
cet-14333	88	4	idf	idf	PROPN
cet-14333	88	5	method	method	NOUN
cet-14333	88	6	was	be	AUX
cet-14333	88	7	used	use	VERB
cet-14333	88	8	to	to	PART
cet-14333	88	9	quantify	quantify	VERB
cet-14333	88	10	textual	textual	ADJ
cet-14333	88	11	information	information	NOUN
cet-14333	88	12	.	.	PUNCT
cet-14333	89	1	this	this	DET
cet-14333	89	2	method	method	NOUN
cet-14333	89	3	weights	weight	VERB
cet-14333	89	4	terms	term	NOUN
cet-14333	89	5	according	accord	VERB
cet-14333	89	6	to	to	ADP
cet-14333	89	7	how	how	SCONJ
cet-14333	89	8	often	often	ADV
cet-14333	89	9	they	they	PRON
cet-14333	89	10	appeared	appear	VERB
cet-14333	89	11	in	in	ADP
cet-14333	89	12	a	a	DET
cet-14333	89	13	certain	certain	ADJ
cet-14333	89	14	document	document	NOUN
cet-14333	89	15	and	and	CCONJ
cet-14333	89	16	how	how	SCONJ
cet-14333	89	17	uncommon	uncommon	ADJ
cet-14333	89	18	they	they	PRON
cet-14333	89	19	were	be	AUX
cet-14333	89	20	overall	overall	ADJ
cet-14333	89	21	(	(	PUNCT
cet-14333	89	22	qaiser	qaiser	NOUN
cet-14333	89	23	and	and	CCONJ
cet-14333	89	24	ali	ali	PROPN
cet-14333	89	25	,	,	PUNCT
cet-14333	89	26	2018	2018	NUM
cet-14333	89	27	)	)	PUNCT
cet-14333	89	28	.	.	PUNCT
cet-14333	90	1	these	these	DET
cet-14333	90	2	procedures	procedure	NOUN
cet-14333	90	3	guaranteed	guarantee	VERB
cet-14333	90	4	a	a	DET
cet-14333	90	5	high	high	ADJ
cet-14333	90	6	-	-	PUNCT
cet-14333	90	7	quality	quality	NOUN
cet-14333	90	8	dataset	dataset	NOUN
cet-14333	90	9	and	and	CCONJ
cet-14333	90	10	set	set	VERB
cet-14333	90	11	the	the	DET
cet-14333	90	12	stage	stage	NOUN
cet-14333	90	13	for	for	ADP
cet-14333	90	14	model	model	NOUN
cet-14333	90	15	creation	creation	NOUN
cet-14333	90	16	and	and	CCONJ
cet-14333	90	17	testing	testing	NOUN
cet-14333	90	18	to	to	PART
cet-14333	90	19	follow	follow	VERB
cet-14333	90	20	.	.	PUNCT
cet-14333	91	1	261	261	NUM
cet-14333	91	2	3.4	3.4	NUM
cet-14333	91	3	phase	phase	NOUN
cet-14333	91	4	4	4	NUM
cet-14333	91	5	:	:	PUNCT
cet-14333	91	6	modeling	modeling	NOUN
cet-14333	91	7	during	during	ADP
cet-14333	91	8	the	the	DET
cet-14333	91	9	modeling	modeling	NOUN
cet-14333	91	10	phase	phase	NOUN
cet-14333	91	11	,	,	PUNCT
cet-14333	91	12	the	the	DET
cet-14333	91	13	available	available	ADJ
cet-14333	91	14	data	datum	NOUN
cet-14333	91	15	is	be	AUX
cet-14333	91	16	utilized	utilize	VERB
cet-14333	91	17	to	to	PART
cet-14333	91	18	develop	develop	VERB
cet-14333	91	19	a	a	DET
cet-14333	91	20	predictive	predictive	ADJ
cet-14333	91	21	model	model	NOUN
cet-14333	91	22	(	(	PUNCT
cet-14333	91	23	lamba	lamba	NOUN
cet-14333	91	24	and	and	CCONJ
cet-14333	91	25	madhusudhan	madhusudhan	NOUN
cet-14333	91	26	,	,	PUNCT
cet-14333	91	27	2022	2022	NUM
cet-14333	91	28	)	)	PUNCT
cet-14333	91	29	.	.	PUNCT
cet-14333	92	1	this	this	DET
cet-14333	92	2	phase	phase	NOUN
cet-14333	92	3	involves	involve	VERB
cet-14333	92	4	selecting	select	VERB
cet-14333	92	5	appropriate	appropriate	ADJ
cet-14333	92	6	modeling	modeling	NOUN
cet-14333	92	7	approaches	approach	NOUN
cet-14333	92	8	,	,	PUNCT
cet-14333	92	9	experimenting	experiment	VERB
cet-14333	92	10	with	with	ADP
cet-14333	92	11	various	various	ADJ
cet-14333	92	12	algorithms	algorithm	NOUN
cet-14333	92	13	,	,	PUNCT
cet-14333	92	14	and	and	CCONJ
cet-14333	92	15	comparing	compare	VERB
cet-14333	92	16	their	their	PRON
cet-14333	92	17	outcomes	outcome	NOUN
cet-14333	92	18	using	use	VERB
cet-14333	92	19	evaluation	evaluation	NOUN
cet-14333	92	20	metrics	metric	NOUN
cet-14333	92	21	and	and	CCONJ
cet-14333	92	22	graphical	graphical	ADJ
cet-14333	92	23	representations	representation	NOUN
cet-14333	92	24	(	(	PUNCT
cet-14333	92	25	raju	raju	PROPN
cet-14333	92	26	et	et	PROPN
cet-14333	92	27	al	al	PROPN
cet-14333	92	28	.	.	PROPN
cet-14333	92	29	,	,	PUNCT
cet-14333	92	30	2023	2023	NUM
cet-14333	92	31	)	)	PUNCT
cet-14333	92	32	.	.	PUNCT
cet-14333	93	1	the	the	DET
cet-14333	93	2	objective	objective	NOUN
cet-14333	93	3	is	be	AUX
cet-14333	93	4	to	to	PART
cet-14333	93	5	identify	identify	VERB
cet-14333	93	6	the	the	DET
cet-14333	93	7	optimal	optimal	ADJ
cet-14333	93	8	model	model	NOUN
cet-14333	93	9	that	that	PRON
cet-14333	93	10	can	can	AUX
cet-14333	93	11	improve	improve	VERB
cet-14333	93	12	accuracy	accuracy	NOUN
cet-14333	93	13	and	and	CCONJ
cet-14333	93	14	effectively	effectively	ADV
cet-14333	93	15	address	address	VERB
cet-14333	93	16	the	the	DET
cet-14333	93	17	problem	problem	NOUN
cet-14333	93	18	at	at	ADP
cet-14333	93	19	hand	hand	NOUN
cet-14333	93	20	.	.	PUNCT
cet-14333	94	1	in	in	ADP
cet-14333	94	2	this	this	DET
cet-14333	94	3	phase	phase	NOUN
cet-14333	94	4	,	,	PUNCT
cet-14333	94	5	suitable	suitable	ADJ
cet-14333	94	6	modeling	modeling	NOUN
cet-14333	94	7	techniques	technique	NOUN
cet-14333	94	8	are	be	AUX
cet-14333	94	9	chosen	choose	VERB
cet-14333	94	10	based	base	VERB
cet-14333	94	11	on	on	ADP
cet-14333	94	12	the	the	DET
cet-14333	94	13	specific	specific	ADJ
cet-14333	94	14	problem	problem	NOUN
cet-14333	94	15	.	.	PUNCT
cet-14333	95	1	this	this	DET
cet-14333	95	2	special	special	ADJ
cet-14333	95	3	case	case	NOUN
cet-14333	95	4	is	be	AUX
cet-14333	95	5	a	a	DET
cet-14333	95	6	multi	multi	ADJ
cet-14333	95	7	-	-	ADJ
cet-14333	95	8	class	class	ADJ
cet-14333	95	9	classification	classification	NOUN
cet-14333	95	10	problem	problem	NOUN
cet-14333	95	11	where	where	SCONJ
cet-14333	95	12	the	the	DET
cet-14333	95	13	dataset	dataset	NOUN
cet-14333	95	14	consists	consist	VERB
cet-14333	95	15	of	of	ADP
cet-14333	95	16	three	three	NUM
cet-14333	95	17	distinct	distinct	ADJ
cet-14333	95	18	classes	class	NOUN
cet-14333	95	19	(	(	PUNCT
cet-14333	95	20	l0	l0	PROPN
cet-14333	95	21	,	,	PUNCT
cet-14333	95	22	l1	l1	PROPN
cet-14333	95	23	,	,	PUNCT
cet-14333	95	24	and	and	CCONJ
cet-14333	95	25	l2	l2	NOUN
cet-14333	95	26	)	)	PUNCT
cet-14333	95	27	,	,	PUNCT
cet-14333	95	28	and	and	CCONJ
cet-14333	95	29	we	we	PRON
cet-14333	95	30	utilized	utilize	VERB
cet-14333	95	31	supervised	supervised	ADJ
cet-14333	95	32	machine	machine	NOUN
cet-14333	95	33	learning	learn	VERB
cet-14333	95	34	techniques	technique	NOUN
cet-14333	95	35	.	.	PUNCT
cet-14333	96	1	these	these	DET
cet-14333	96	2	techniques	technique	NOUN
cet-14333	96	3	consider	consider	VERB
cet-14333	96	4	the	the	DET
cet-14333	96	5	target	target	NOUN
cet-14333	96	6	feature	feature	NOUN
cet-14333	96	7	as	as	ADP
cet-14333	96	8	the	the	DET
cet-14333	96	9	decision	decision	NOUN
cet-14333	96	10	to	to	PART
cet-14333	96	11	be	be	AUX
cet-14333	96	12	predicted	predict	VERB
cet-14333	96	13	and	and	CCONJ
cet-14333	96	14	the	the	DET
cet-14333	96	15	other	other	ADJ
cet-14333	96	16	features	feature	NOUN
cet-14333	96	17	as	as	ADP
cet-14333	96	18	input	input	NOUN
cet-14333	96	19	variables	variable	NOUN
cet-14333	96	20	.	.	PUNCT
cet-14333	97	1	in	in	ADP
cet-14333	97	2	this	this	DET
cet-14333	97	3	study	study	NOUN
cet-14333	97	4	,	,	PUNCT
cet-14333	97	5	the	the	DET
cet-14333	97	6	following	follow	VERB
cet-14333	97	7	modeling	model	VERB
cet-14333	97	8	approaches	approach	NOUN
cet-14333	97	9	and	and	CCONJ
cet-14333	97	10	variants	variant	NOUN
cet-14333	97	11	have	have	AUX
cet-14333	97	12	been	be	AUX
cet-14333	97	13	selected	select	VERB
cet-14333	97	14	for	for	ADP
cet-14333	97	15	comparison	comparison	NOUN
cet-14333	97	16	:	:	PUNCT
cet-14333	97	17	•	•	NUM
cet-14333	97	18	logistic	logistic	ADJ
cet-14333	97	19	regression	regression	NOUN
cet-14333	97	20	model	model	NOUN
cet-14333	97	21	(	(	PUNCT
cet-14333	97	22	l2	l2	NOUN
cet-14333	97	23	–	–	PUNCT
cet-14333	97	24	ridge	ridge	NOUN
cet-14333	97	25	regression	regression	NOUN
cet-14333	97	26	)	)	PUNCT
cet-14333	97	27	•	•	NUM
cet-14333	97	28	decision	decision	NOUN
cet-14333	97	29	tree	tree	NOUN
cet-14333	97	30	(	(	PUNCT
cet-14333	97	31	cart	cart	NOUN
cet-14333	97	32	–	–	PUNCT
cet-14333	97	33	classification	classification	NOUN
cet-14333	97	34	and	and	CCONJ
cet-14333	97	35	regression	regression	NOUN
cet-14333	97	36	trees	tree	NOUN
cet-14333	97	37	)	)	PUNCT
cet-14333	97	38	•	•	NUM
cet-14333	97	39	random	random	ADJ
cet-14333	97	40	forest	forest	NOUN
cet-14333	97	41	(	(	PUNCT
cet-14333	97	42	gini	gini	NOUN
cet-14333	97	43	impurity	impurity	NOUN
cet-14333	97	44	)	)	PUNCT
cet-14333	97	45	•	•	NUM
cet-14333	97	46	support	support	NOUN
cet-14333	97	47	vector	vector	NOUN
cet-14333	97	48	machine	machine	NOUN
cet-14333	97	49	(	(	PUNCT
cet-14333	97	50	c	c	X
cet-14333	97	51	-	-	PUNCT
cet-14333	97	52	svc	svc	PROPN
cet-14333	97	53	–	–	PUNCT
cet-14333	97	54	c	c	NOUN
cet-14333	97	55	-	-	PUNCT
cet-14333	97	56	support	support	NOUN
cet-14333	97	57	vector	vector	NOUN
cet-14333	97	58	classification	classification	NOUN
cet-14333	97	59	)	)	PUNCT
cet-14333	97	60	•	•	NUM
cet-14333	97	61	neural	neural	ADJ
cet-14333	97	62	network	network	NOUN
cet-14333	97	63	(	(	PUNCT
cet-14333	97	64	multilayer	multilayer	PROPN
cet-14333	97	65	perceptron	perceptron	PROPN
cet-14333	97	66	,	,	PUNCT
cet-14333	97	67	one	one	NUM
cet-14333	97	68	hidden	hide	VERB
cet-14333	97	69	layer	layer	NOUN
cet-14333	97	70	,	,	PUNCT
cet-14333	97	71	containing	contain	VERB
cet-14333	97	72	100	100	NUM
cet-14333	97	73	hidden	hide	VERB
cet-14333	97	74	units	unit	NOUN
cet-14333	97	75	)	)	PUNCT
cet-14333	97	76	these	these	DET
cet-14333	97	77	modeling	modeling	NOUN
cet-14333	97	78	techniques	technique	NOUN
cet-14333	97	79	are	be	AUX
cet-14333	97	80	widely	widely	ADV
cet-14333	97	81	used	use	VERB
cet-14333	97	82	by	by	ADP
cet-14333	97	83	data	datum	NOUN
cet-14333	97	84	scientists	scientist	NOUN
cet-14333	97	85	for	for	ADP
cet-14333	97	86	multi	multi	ADJ
cet-14333	97	87	-	-	ADJ
cet-14333	97	88	class	class	ADJ
cet-14333	97	89	classification	classification	NOUN
cet-14333	97	90	tasks	task	NOUN
cet-14333	97	91	(	(	PUNCT
cet-14333	97	92	pranckevičius	pranckevičius	NOUN
cet-14333	97	93	and	and	CCONJ
cet-14333	97	94	marcinkevičius	marcinkevičius	NOUN
cet-14333	97	95	,	,	PUNCT
cet-14333	97	96	2017	2017	NUM
cet-14333	97	97	)	)	PUNCT
cet-14333	97	98	,	,	PUNCT
cet-14333	97	99	and	and	CCONJ
cet-14333	97	100	they	they	PRON
cet-14333	97	101	provide	provide	VERB
cet-14333	97	102	a	a	DET
cet-14333	97	103	diverse	diverse	ADJ
cet-14333	97	104	range	range	NOUN
cet-14333	97	105	of	of	ADP
cet-14333	97	106	algorithms	algorithm	NOUN
cet-14333	97	107	to	to	PART
cet-14333	97	108	explore	explore	VERB
cet-14333	97	109	(	(	PUNCT
cet-14333	97	110	ejiyi	ejiyi	NOUN
cet-14333	97	111	et	et	NOUN
cet-14333	97	112	al	al	PROPN
cet-14333	97	113	.	.	PROPN
cet-14333	97	114	,	,	PUNCT
cet-14333	97	115	2022	2022	NUM
cet-14333	97	116	)	)	PUNCT
cet-14333	97	117	.	.	PUNCT
cet-14333	98	1	3.5	3.5	NUM
cet-14333	98	2	phase	phase	NOUN
cet-14333	98	3	5	5	NUM
cet-14333	98	4	:	:	PUNCT
cet-14333	98	5	evaluation	evaluation	NOUN
cet-14333	98	6	after	after	ADP
cet-14333	98	7	implementing	implement	VERB
cet-14333	98	8	the	the	DET
cet-14333	98	9	models	model	NOUN
cet-14333	98	10	,	,	PUNCT
cet-14333	98	11	a	a	DET
cet-14333	98	12	comparative	comparative	ADJ
cet-14333	98	13	analysis	analysis	NOUN
cet-14333	98	14	is	be	AUX
cet-14333	98	15	conducted	conduct	VERB
cet-14333	98	16	to	to	PART
cet-14333	98	17	evaluate	evaluate	VERB
cet-14333	98	18	their	their	PRON
cet-14333	98	19	performance	performance	NOUN
cet-14333	98	20	.	.	PUNCT
cet-14333	99	1	during	during	ADP
cet-14333	99	2	the	the	DET
cet-14333	99	3	performance	performance	NOUN
cet-14333	99	4	measurement	measurement	NOUN
cet-14333	99	5	,	,	PUNCT
cet-14333	99	6	k	k	ADJ
cet-14333	99	7	-	-	ADJ
cet-14333	99	8	fold	fold	ADJ
cet-14333	99	9	cross	cross	NOUN
cet-14333	99	10	-	-	ADJ
cet-14333	99	11	validation	validation	NOUN
cet-14333	99	12	was	be	AUX
cet-14333	99	13	used	use	VERB
cet-14333	99	14	with	with	ADP
cet-14333	99	15	5	5	NUM
cet-14333	99	16	folds	fold	NOUN
cet-14333	99	17	to	to	PART
cet-14333	99	18	determine	determine	VERB
cet-14333	99	19	the	the	DET
cet-14333	99	20	averages	average	NOUN
cet-14333	99	21	of	of	ADP
cet-14333	99	22	the	the	DET
cet-14333	99	23	metrics	metric	NOUN
cet-14333	99	24	.	.	PUNCT
cet-14333	100	1	the	the	DET
cet-14333	100	2	applied	apply	VERB
cet-14333	100	3	evaluation	evaluation	NOUN
cet-14333	100	4	metrics	metric	NOUN
cet-14333	100	5	provided	provide	VERB
cet-14333	100	6	an	an	DET
cet-14333	100	7	overview	overview	NOUN
cet-14333	100	8	of	of	ADP
cet-14333	100	9	each	each	DET
cet-14333	100	10	model	model	NOUN
cet-14333	100	11	's	's	PART
cet-14333	100	12	performance	performance	NOUN
cet-14333	100	13	in	in	ADP
cet-14333	100	14	terms	term	NOUN
cet-14333	100	15	of	of	ADP
cet-14333	100	16	accuracy	accuracy	NOUN
cet-14333	100	17	,	,	PUNCT
cet-14333	100	18	f1	f1	NOUN
cet-14333	100	19	score	score	NOUN
cet-14333	100	20	,	,	PUNCT
cet-14333	100	21	precision	precision	NOUN
cet-14333	100	22	,	,	PUNCT
cet-14333	100	23	and	and	CCONJ
cet-14333	100	24	recall	recall	NOUN
cet-14333	100	25	.	.	PUNCT
cet-14333	101	1	these	these	DET
cet-14333	101	2	metrics	metric	NOUN
cet-14333	101	3	help	help	VERB
cet-14333	101	4	assess	assess	VERB
cet-14333	101	5	the	the	DET
cet-14333	101	6	models	model	NOUN
cet-14333	101	7	'	'	PART
cet-14333	101	8	ability	ability	NOUN
cet-14333	101	9	to	to	PART
cet-14333	101	10	classify	classify	VERB
cet-14333	101	11	the	the	DET
cet-14333	101	12	tickets	ticket	NOUN
cet-14333	101	13	accurately	accurately	ADV
cet-14333	101	14	.	.	PUNCT
cet-14333	102	1	3.6	3.6	NUM
cet-14333	102	2	phase	phase	NOUN
cet-14333	102	3	6	6	NUM
cet-14333	102	4	:	:	PUNCT
cet-14333	102	5	deployment	deployment	NOUN
cet-14333	102	6	the	the	DET
cet-14333	102	7	final	final	ADJ
cet-14333	102	8	step	step	NOUN
cet-14333	102	9	in	in	ADP
cet-14333	102	10	the	the	DET
cet-14333	102	11	data	data	NOUN
cet-14333	102	12	science	science	NOUN
cet-14333	102	13	process	process	NOUN
cet-14333	102	14	is	be	AUX
cet-14333	102	15	deployment	deployment	NOUN
cet-14333	102	16	,	,	PUNCT
cet-14333	102	17	where	where	SCONJ
cet-14333	102	18	the	the	DET
cet-14333	102	19	trained	train	VERB
cet-14333	102	20	model	model	NOUN
cet-14333	102	21	is	be	AUX
cet-14333	102	22	put	put	VERB
cet-14333	102	23	into	into	ADP
cet-14333	102	24	production	production	NOUN
cet-14333	102	25	to	to	PART
cet-14333	102	26	integrate	integrate	VERB
cet-14333	102	27	it	it	PRON
cet-14333	102	28	into	into	ADP
cet-14333	102	29	the	the	DET
cet-14333	102	30	decision	decision	NOUN
cet-14333	102	31	-	-	PUNCT
cet-14333	102	32	making	make	VERB
cet-14333	102	33	process	process	NOUN
cet-14333	102	34	.	.	PUNCT
cet-14333	103	1	in	in	ADP
cet-14333	103	2	this	this	DET
cet-14333	103	3	phase	phase	NOUN
cet-14333	103	4	,	,	PUNCT
cet-14333	103	5	the	the	DET
cet-14333	103	6	model	model	NOUN
cet-14333	103	7	is	be	AUX
cet-14333	103	8	applied	apply	VERB
cet-14333	103	9	to	to	PART
cet-14333	103	10	achieve	achieve	VERB
cet-14333	103	11	the	the	DET
cet-14333	103	12	specified	specify	VERB
cet-14333	103	13	business	business	NOUN
cet-14333	103	14	goals	goal	NOUN
cet-14333	103	15	of	of	ADP
cet-14333	103	16	the	the	DET
cet-14333	103	17	company	company	NOUN
cet-14333	103	18	.	.	PUNCT
cet-14333	104	1	during	during	ADP
cet-14333	104	2	the	the	DET
cet-14333	104	3	deployment	deployment	NOUN
cet-14333	104	4	phase	phase	NOUN
cet-14333	104	5	,	,	PUNCT
cet-14333	104	6	the	the	DET
cet-14333	104	7	ticket	ticket	NOUN
cet-14333	104	8	classification	classification	NOUN
cet-14333	104	9	process	process	NOUN
cet-14333	104	10	was	be	AUX
cet-14333	104	11	automated	automate	VERB
cet-14333	104	12	by	by	ADP
cet-14333	104	13	integrating	integrate	VERB
cet-14333	104	14	the	the	DET
cet-14333	104	15	trained	train	VERB
cet-14333	104	16	model	model	NOUN
cet-14333	104	17	with	with	ADP
cet-14333	104	18	jira	jira	PROPN
cet-14333	104	19	.	.	PUNCT
cet-14333	105	1	the	the	DET
cet-14333	105	2	trained	train	VERB
cet-14333	105	3	model	model	NOUN
cet-14333	105	4	was	be	AUX
cet-14333	105	5	serialized	serialize	VERB
cet-14333	105	6	using	use	VERB
cet-14333	105	7	the	the	DET
cet-14333	105	8	pickle	pickle	NOUN
cet-14333	105	9	module	module	NOUN
cet-14333	105	10	and	and	CCONJ
cet-14333	105	11	saved	save	VERB
cet-14333	105	12	as	as	ADP
cet-14333	105	13	a	a	DET
cet-14333	105	14	file	file	NOUN
cet-14333	105	15	.	.	PUNCT
cet-14333	106	1	this	this	DET
cet-14333	106	2	model	model	NOUN
cet-14333	106	3	file	file	NOUN
cet-14333	106	4	was	be	AUX
cet-14333	106	5	then	then	ADV
cet-14333	106	6	uploaded	upload	VERB
cet-14333	106	7	to	to	ADP
cet-14333	106	8	the	the	DET
cet-14333	106	9	deployment	deployment	NOUN
cet-14333	106	10	script	script	NOUN
cet-14333	106	11	.	.	PUNCT
cet-14333	107	1	a	a	DET
cet-14333	107	2	connection	connection	NOUN
cet-14333	107	3	to	to	ADP
cet-14333	107	4	jira	jira	PROPN
cet-14333	107	5	was	be	AUX
cet-14333	107	6	established	establish	VERB
cet-14333	107	7	using	use	VERB
cet-14333	107	8	the	the	DET
cet-14333	107	9	jira	jira	PROPN
cet-14333	107	10	api	api	PROPN
cet-14333	107	11	,	,	PUNCT
cet-14333	107	12	and	and	CCONJ
cet-14333	107	13	authentication	authentication	NOUN
cet-14333	107	14	was	be	AUX
cet-14333	107	15	achieved	achieve	VERB
cet-14333	107	16	using	use	VERB
cet-14333	107	17	an	an	DET
cet-14333	107	18	email	email	NOUN
cet-14333	107	19	and	and	CCONJ
cet-14333	107	20	api	api	NOUN
cet-14333	107	21	token	token	VERB
cet-14333	107	22	.	.	PUNCT
cet-14333	108	1	to	to	PART
cet-14333	108	2	automate	automate	VERB
cet-14333	108	3	the	the	DET
cet-14333	108	4	ticket	ticket	NOUN
cet-14333	108	5	classification	classification	NOUN
cet-14333	108	6	process	process	NOUN
cet-14333	108	7	,	,	PUNCT
cet-14333	108	8	a	a	DET
cet-14333	108	9	script	script	NOUN
cet-14333	108	10	was	be	AUX
cet-14333	108	11	developed	develop	VERB
cet-14333	108	12	,	,	PUNCT
cet-14333	108	13	which	which	PRON
cet-14333	108	14	retrieved	retrieve	VERB
cet-14333	108	15	new	new	ADJ
cet-14333	108	16	it	it	PRON
cet-14333	108	17	tickets	ticket	NOUN
cet-14333	108	18	from	from	ADP
cet-14333	108	19	jira	jira	PROPN
cet-14333	108	20	using	use	VERB
cet-14333	108	21	a	a	DET
cet-14333	108	22	jql	jql	NOUN
cet-14333	108	23	query	query	NOUN
cet-14333	108	24	and	and	CCONJ
cet-14333	108	25	classified	classify	VERB
cet-14333	108	26	them	they	PRON
cet-14333	108	27	using	use	VERB
cet-14333	108	28	the	the	DET
cet-14333	108	29	trained	train	VERB
cet-14333	108	30	model	model	NOUN
cet-14333	108	31	as	as	ADP
cet-14333	108	32	in	in	ADP
cet-14333	108	33	figure	figure	NOUN
cet-14333	108	34	2	2	NUM
cet-14333	108	35	.	.	PUNCT
cet-14333	109	1	the	the	DET
cet-14333	109	2	script	script	NOUN
cet-14333	109	3	checked	check	VERB
cet-14333	109	4	if	if	SCONJ
cet-14333	109	5	a	a	DET
cet-14333	109	6	prediction	prediction	NOUN
cet-14333	109	7	comment	comment	NOUN
cet-14333	109	8	already	already	ADV
cet-14333	109	9	existed	exist	VERB
cet-14333	109	10	for	for	ADP
cet-14333	109	11	a	a	DET
cet-14333	109	12	ticket	ticket	NOUN
cet-14333	109	13	and	and	CCONJ
cet-14333	109	14	skipped	skip	VERB
cet-14333	109	15	it	it	PRON
cet-14333	109	16	if	if	SCONJ
cet-14333	109	17	present	present	ADJ
cet-14333	109	18	.	.	PUNCT
cet-14333	110	1	for	for	ADP
cet-14333	110	2	tickets	ticket	NOUN
cet-14333	110	3	without	without	ADP
cet-14333	110	4	a	a	DET
cet-14333	110	5	prediction	prediction	NOUN
cet-14333	110	6	comment	comment	NOUN
cet-14333	110	7	,	,	PUNCT
cet-14333	110	8	the	the	DET
cet-14333	110	9	relevant	relevant	ADJ
cet-14333	110	10	ticket	ticket	NOUN
cet-14333	110	11	information	information	NOUN
cet-14333	110	12	was	be	AUX
cet-14333	110	13	obtained	obtain	VERB
cet-14333	110	14	,	,	PUNCT
cet-14333	110	15	and	and	CCONJ
cet-14333	110	16	the	the	DET
cet-14333	110	17	model	model	NOUN
cet-14333	110	18	was	be	AUX
cet-14333	110	19	used	use	VERB
cet-14333	110	20	to	to	PART
cet-14333	110	21	classify	classify	VERB
cet-14333	110	22	the	the	DET
cet-14333	110	23	ticket	ticket	NOUN
cet-14333	110	24	.	.	PUNCT
cet-14333	111	1	comments	comment	NOUN
cet-14333	111	2	containing	contain	VERB
cet-14333	111	3	the	the	DET
cet-14333	111	4	predicted	predict	VERB
cet-14333	111	5	categorization	categorization	NOUN
cet-14333	111	6	were	be	AUX
cet-14333	111	7	added	add	VERB
cet-14333	111	8	to	to	ADP
cet-14333	111	9	the	the	DET
cet-14333	111	10	ticket	ticket	NOUN
cet-14333	111	11	.	.	PUNCT
cet-14333	112	1	figure	figure	NOUN
cet-14333	112	2	2	2	NUM
cet-14333	112	3	:	:	PUNCT
cet-14333	112	4	automated	automate	VERB
cet-14333	112	5	ewm	ewm	PROPN
cet-14333	112	6	ticket	ticket	NOUN
cet-14333	112	7	classification	classification	NOUN
cet-14333	112	8	workflow	workflow	NOUN
cet-14333	112	9	the	the	DET
cet-14333	112	10	deployment	deployment	NOUN
cet-14333	112	11	architecture	architecture	NOUN
cet-14333	112	12	consisted	consist	VERB
cet-14333	112	13	of	of	ADP
cet-14333	112	14	three	three	NUM
cet-14333	112	15	tiers	tier	NOUN
cet-14333	112	16	:	:	PUNCT
cet-14333	112	17	the	the	DET
cet-14333	112	18	client	client	NOUN
cet-14333	112	19	tier	tier	NOUN
cet-14333	112	20	,	,	PUNCT
cet-14333	112	21	server	server	NOUN
cet-14333	112	22	tier	tier	NOUN
cet-14333	112	23	,	,	PUNCT
cet-14333	112	24	and	and	CCONJ
cet-14333	112	25	data	datum	NOUN
cet-14333	112	26	tier	tier	NOUN
cet-14333	112	27	.	.	PUNCT
cet-14333	113	1	the	the	DET
cet-14333	113	2	client	client	NOUN
cet-14333	113	3	tier	tier	NOUN
cet-14333	113	4	presented	present	VERB
cet-14333	113	5	the	the	DET
cet-14333	113	6	user	user	NOUN
cet-14333	113	7	interface	interface	NOUN
cet-14333	113	8	and	and	CCONJ
cet-14333	113	9	connected	connected	ADJ
cet-14333	113	10	user	user	NOUN
cet-14333	113	11	requests	request	NOUN
cet-14333	113	12	to	to	ADP
cet-14333	113	13	the	the	DET
cet-14333	113	14	server	server	NOUN
cet-14333	113	15	tier	tier	NOUN
cet-14333	113	16	.	.	PUNCT
cet-14333	114	1	the	the	DET
cet-14333	114	2	server	server	NOUN
cet-14333	114	3	tier	tier	NOUN
cet-14333	114	4	,	,	PUNCT
cet-14333	114	5	an	an	DET
cet-14333	114	6	http	http	NOUN
cet-14333	114	7	web	web	NOUN
cet-14333	114	8	server	server	NOUN
cet-14333	114	9	,	,	PUNCT
cet-14333	114	10	communicated	communicate	VERB
cet-14333	114	11	with	with	ADP
cet-14333	114	12	the	the	DET
cet-14333	114	13	jira	jira	PROPN
cet-14333	114	14	api	api	PROPN
cet-14333	114	15	and	and	CCONJ
cet-14333	114	16	processed	process	VERB
cet-14333	114	17	user	user	NOUN
cet-14333	114	18	requests	request	NOUN
cet-14333	114	19	by	by	ADP
cet-14333	114	20	invoking	invoke	VERB
cet-14333	114	21	the	the	DET
cet-14333	114	22	ml	ml	NOUN
cet-14333	114	23	model	model	NOUN
cet-14333	114	24	.	.	PUNCT
cet-14333	115	1	the	the	DET
cet-14333	115	2	data	data	NOUN
cet-14333	115	3	tier	tier	NOUN
cet-14333	115	4	directly	directly	ADV
cet-14333	115	5	interacted	interact	VERB
cet-14333	115	6	with	with	ADP
cet-14333	115	7	the	the	DET
cet-14333	115	8	jira	jira	PROPN
cet-14333	115	9	database	database	NOUN
cet-14333	115	10	.	.	PUNCT
cet-14333	116	1	4	4	X
cet-14333	116	2	.	.	NOUN
cet-14333	116	3	results	result	VERB
cet-14333	116	4	the	the	DET
cet-14333	116	5	comparative	comparative	ADJ
cet-14333	116	6	analysis	analysis	NOUN
cet-14333	116	7	pointed	point	VERB
cet-14333	116	8	out	out	ADP
cet-14333	116	9	the	the	DET
cet-14333	116	10	differences	difference	NOUN
cet-14333	116	11	between	between	ADP
cet-14333	116	12	the	the	DET
cet-14333	116	13	performance	performance	NOUN
cet-14333	116	14	of	of	ADP
cet-14333	116	15	the	the	DET
cet-14333	116	16	applied	apply	VERB
cet-14333	116	17	machine	machine	NOUN
cet-14333	116	18	learning	learning	NOUN
cet-14333	116	19	models	model	NOUN
cet-14333	116	20	.	.	PUNCT
cet-14333	117	1	after	after	ADP
cet-14333	117	2	the	the	DET
cet-14333	117	3	evaluation	evaluation	NOUN
cet-14333	117	4	phase	phase	NOUN
cet-14333	117	5	,	,	PUNCT
cet-14333	117	6	the	the	DET
cet-14333	117	7	results	result	NOUN
cet-14333	117	8	are	be	AUX
cet-14333	117	9	as	as	SCONJ
cet-14333	117	10	follows	follow	VERB
cet-14333	117	11	.	.	PUNCT
cet-14333	118	1	262	262	NUM
cet-14333	118	2	table	table	NOUN
cet-14333	118	3	1	1	NUM
cet-14333	118	4	:	:	PUNCT
cet-14333	118	5	comparing	compare	VERB
cet-14333	118	6	evaluation	evaluation	NOUN
cet-14333	118	7	metrics	metric	NOUN
cet-14333	118	8	model	model	NOUN
cet-14333	118	9	name	name	NOUN
cet-14333	118	10	accuracy	accuracy	NOUN
cet-14333	118	11	f1	f1	NOUN
cet-14333	118	12	-	-	PUNCT
cet-14333	118	13	score	score	NOUN
cet-14333	118	14	precision	precision	NOUN
cet-14333	118	15	recall	recall	VERB
cet-14333	118	16	logistic	logistic	ADJ
cet-14333	118	17	regression	regression	NOUN
cet-14333	118	18	0.75	0.75	NUM
cet-14333	118	19	0.73	0.73	NUM
cet-14333	118	20	0.8	0.8	NUM
cet-14333	118	21	0.73	0.73	NUM
cet-14333	118	22	decision	decision	NOUN
cet-14333	118	23	tree	tree	NOUN
cet-14333	118	24	0.80	0.80	NUM
cet-14333	118	25	0.83	0.83	NUM
cet-14333	118	26	0.83	0.83	NUM
cet-14333	118	27	0.84	0.84	NUM
cet-14333	118	28	random	random	ADJ
cet-14333	118	29	forest	forest	NOUN
cet-14333	118	30	0.83	0.83	NUM
cet-14333	118	31	0.82	0.82	NUM
cet-14333	118	32	0.83	0.83	NUM
cet-14333	118	33	0.83	0.83	NUM
cet-14333	118	34	svm	svm	NOUN
cet-14333	118	35	0.79	0.79	NUM
cet-14333	118	36	0.79	0.79	NUM
cet-14333	118	37	0.80	0.80	NUM
cet-14333	118	38	0.77	0.77	NUM
cet-14333	118	39	neural	neural	ADJ
cet-14333	118	40	network	network	NOUN
cet-14333	118	41	0.79	0.79	NUM
cet-14333	118	42	0.81	0.81	NUM
cet-14333	118	43	0.82	0.82	NUM
cet-14333	118	44	0.82	0.82	NUM
cet-14333	118	45	the	the	DET
cet-14333	118	46	results	result	NOUN
cet-14333	118	47	indicate	indicate	VERB
cet-14333	118	48	that	that	SCONJ
cet-14333	118	49	the	the	DET
cet-14333	118	50	linear	linear	ADJ
cet-14333	118	51	random	random	ADJ
cet-14333	118	52	forest	forest	NOUN
cet-14333	118	53	classifier	classifier	NOUN
cet-14333	118	54	achieves	achieve	VERB
cet-14333	118	55	the	the	DET
cet-14333	118	56	highest	high	ADJ
cet-14333	118	57	accuracy	accuracy	NOUN
cet-14333	118	58	at	at	ADP
cet-14333	118	59	over	over	ADP
cet-14333	118	60	83	83	NUM
cet-14333	118	61	%	%	NOUN
cet-14333	118	62	.	.	PUNCT
cet-14333	119	1	this	this	DET
cet-14333	119	2	performance	performance	NOUN
cet-14333	119	3	is	be	AUX
cet-14333	119	4	comparable	comparable	ADJ
cet-14333	119	5	to	to	ADP
cet-14333	119	6	the	the	DET
cet-14333	119	7	human	human	ADJ
cet-14333	119	8	operator	operator	NOUN
cet-14333	119	9	-	-	PUNCT
cet-14333	119	10	produced	produce	VERB
cet-14333	119	11	error	error	NOUN
cet-14333	119	12	rates	rate	NOUN
cet-14333	119	13	of	of	ADP
cet-14333	119	14	ticket	ticket	NOUN
cet-14333	119	15	classification	classification	NOUN
cet-14333	119	16	.	.	PUNCT
cet-14333	120	1	to	to	PART
cet-14333	120	2	assess	assess	VERB
cet-14333	120	3	the	the	DET
cet-14333	120	4	performance	performance	NOUN
cet-14333	120	5	of	of	ADP
cet-14333	120	6	the	the	DET
cet-14333	120	7	models	model	NOUN
cet-14333	120	8	further	far	ADV
cet-14333	120	9	,	,	PUNCT
cet-14333	120	10	the	the	DET
cet-14333	120	11	receiver	receiver	NOUN
cet-14333	120	12	operating	operate	VERB
cet-14333	120	13	characteristic	characteristic	NOUN
cet-14333	120	14	(	(	PUNCT
cet-14333	120	15	roc	roc	PROPN
cet-14333	120	16	)	)	PUNCT
cet-14333	120	17	curve	curve	NOUN
cet-14333	120	18	was	be	AUX
cet-14333	120	19	utilized	utilize	VERB
cet-14333	120	20	.	.	PUNCT
cet-14333	121	1	the	the	DET
cet-14333	121	2	roc	roc	PROPN
cet-14333	121	3	curve	curve	NOUN
cet-14333	121	4	illustrates	illustrate	VERB
cet-14333	121	5	the	the	DET
cet-14333	121	6	trade	trade	NOUN
cet-14333	121	7	-	-	PUNCT
cet-14333	121	8	off	off	NOUN
cet-14333	121	9	between	between	ADP
cet-14333	121	10	true	true	ADJ
cet-14333	121	11	positives	positive	NOUN
cet-14333	121	12	and	and	CCONJ
cet-14333	121	13	false	false	ADJ
cet-14333	121	14	positives	positive	NOUN
cet-14333	121	15	in	in	ADP
cet-14333	121	16	a	a	DET
cet-14333	121	17	binary	binary	ADJ
cet-14333	121	18	classifier	classifier	NOUN
cet-14333	121	19	system	system	NOUN
cet-14333	121	20	(	(	PUNCT
cet-14333	121	21	gajjalavari	gajjalavari	NOUN
cet-14333	121	22	and	and	CCONJ
cet-14333	121	23	rudravaram	rudravaram	NOUN
cet-14333	121	24	,	,	PUNCT
cet-14333	121	25	2022	2022	NUM
cet-14333	121	26	)	)	PUNCT
cet-14333	121	27	.	.	PUNCT
cet-14333	122	1	despite	despite	SCONJ
cet-14333	122	2	having	have	VERB
cet-14333	122	3	a	a	DET
cet-14333	122	4	multiclass	multiclass	ADJ
cet-14333	122	5	classification	classification	NOUN
cet-14333	122	6	problem	problem	NOUN
cet-14333	122	7	,	,	PUNCT
cet-14333	122	8	each	each	DET
cet-14333	122	9	class	class	NOUN
cet-14333	122	10	was	be	AUX
cet-14333	122	11	considered	consider	VERB
cet-14333	122	12	separately	separately	ADV
cet-14333	122	13	to	to	PART
cet-14333	122	14	evaluate	evaluate	VERB
cet-14333	122	15	the	the	DET
cet-14333	122	16	machine	machine	NOUN
cet-14333	122	17	learning	learn	VERB
cet-14333	122	18	algorithms	algorithm	NOUN
cet-14333	122	19	(	(	PUNCT
cet-14333	122	20	dingle	dingle	VERB
cet-14333	122	21	et	et	PROPN
cet-14333	122	22	al	al	PROPN
cet-14333	122	23	.	.	PROPN
cet-14333	122	24	,	,	PUNCT
cet-14333	122	25	2022	2022	NUM
cet-14333	122	26	)	)	PUNCT
cet-14333	122	27	.	.	PUNCT
cet-14333	123	1	the	the	DET
cet-14333	123	2	area	area	NOUN
cet-14333	123	3	under	under	ADP
cet-14333	123	4	the	the	DET
cet-14333	123	5	curve	curve	NOUN
cet-14333	123	6	(	(	PUNCT
cet-14333	123	7	auc	auc	NOUN
cet-14333	123	8	)	)	PUNCT
cet-14333	123	9	of	of	ADP
cet-14333	123	10	the	the	DET
cet-14333	123	11	roc	roc	PROPN
cet-14333	123	12	curve	curve	NOUN
cet-14333	123	13	was	be	AUX
cet-14333	123	14	compared	compare	VERB
cet-14333	123	15	for	for	ADP
cet-14333	123	16	each	each	DET
cet-14333	123	17	model	model	NOUN
cet-14333	123	18	(	(	PUNCT
cet-14333	123	19	figure	figure	NOUN
cet-14333	123	20	3	3	NUM
cet-14333	123	21	)	)	PUNCT
cet-14333	123	22	,	,	PUNCT
cet-14333	123	23	serving	serve	VERB
cet-14333	123	24	as	as	ADP
cet-14333	123	25	a	a	DET
cet-14333	123	26	synthetic	synthetic	ADJ
cet-14333	123	27	performance	performance	NOUN
cet-14333	123	28	index	index	NOUN
cet-14333	123	29	.	.	PUNCT
cet-14333	124	1	among	among	ADP
cet-14333	124	2	the	the	DET
cet-14333	124	3	tested	test	VERB
cet-14333	124	4	classification	classification	NOUN
cet-14333	124	5	algorithms	algorithm	NOUN
cet-14333	124	6	,	,	PUNCT
cet-14333	124	7	the	the	DET
cet-14333	124	8	random	random	ADJ
cet-14333	124	9	forest	forest	NOUN
cet-14333	124	10	exhibited	exhibit	VERB
cet-14333	124	11	the	the	DET
cet-14333	124	12	highest	high	ADJ
cet-14333	124	13	auc	auc	NOUN
cet-14333	124	14	of	of	ADP
cet-14333	124	15	0.96	0.96	NUM
cet-14333	124	16	,	,	PUNCT
cet-14333	124	17	indicating	indicate	VERB
cet-14333	124	18	its	its	PRON
cet-14333	124	19	superior	superior	ADJ
cet-14333	124	20	performance	performance	NOUN
cet-14333	124	21	compared	compare	VERB
cet-14333	124	22	to	to	ADP
cet-14333	124	23	the	the	DET
cet-14333	124	24	other	other	ADJ
cet-14333	124	25	algorithms	algorithm	NOUN
cet-14333	124	26	.	.	PUNCT
cet-14333	125	1	the	the	DET
cet-14333	125	2	logistic	logistic	ADJ
cet-14333	125	3	regression	regression	NOUN
cet-14333	125	4	,	,	PUNCT
cet-14333	125	5	support	support	NOUN
cet-14333	125	6	vector	vector	NOUN
cet-14333	125	7	machine	machine	NOUN
cet-14333	125	8	(	(	PUNCT
cet-14333	125	9	svm	svm	PROPN
cet-14333	125	10	)	)	PUNCT
cet-14333	125	11	,	,	PUNCT
cet-14333	125	12	neural	neural	ADJ
cet-14333	125	13	network	network	NOUN
cet-14333	125	14	,	,	PUNCT
cet-14333	125	15	and	and	CCONJ
cet-14333	125	16	decision	decision	NOUN
cet-14333	125	17	tree	tree	NOUN
cet-14333	125	18	algorithms	algorithm	NOUN
cet-14333	125	19	achieved	achieve	VERB
cet-14333	125	20	aucs	aucs	NOUN
cet-14333	125	21	around	around	ADP
cet-14333	125	22	0.92	0.92	NUM
cet-14333	125	23	,	,	PUNCT
cet-14333	125	24	0.95	0.95	NUM
cet-14333	125	25	,	,	PUNCT
cet-14333	125	26	0.94	0.94	NUM
cet-14333	125	27	,	,	PUNCT
cet-14333	125	28	and	and	CCONJ
cet-14333	125	29	0.85	0.85	NUM
cet-14333	125	30	,	,	PUNCT
cet-14333	125	31	respectively	respectively	ADV
cet-14333	125	32	.	.	PUNCT
cet-14333	126	1	figure	figure	NOUN
cet-14333	126	2	3	3	NUM
cet-14333	126	3	:	:	PUNCT
cet-14333	126	4	comparing	compare	VERB
cet-14333	126	5	evaluation	evaluation	NOUN
cet-14333	126	6	metrics	metric	NOUN
cet-14333	126	7	based	base	VERB
cet-14333	126	8	on	on	ADP
cet-14333	126	9	the	the	DET
cet-14333	126	10	comparative	comparative	ADJ
cet-14333	126	11	study	study	NOUN
cet-14333	126	12	using	use	VERB
cet-14333	126	13	evaluation	evaluation	NOUN
cet-14333	126	14	metrics	metric	NOUN
cet-14333	126	15	and	and	CCONJ
cet-14333	126	16	roc	roc	PROPN
cet-14333	126	17	curves	curve	NOUN
cet-14333	126	18	,	,	PUNCT
cet-14333	126	19	it	it	PRON
cet-14333	126	20	was	be	AUX
cet-14333	126	21	observed	observe	VERB
cet-14333	126	22	that	that	SCONJ
cet-14333	126	23	random	random	ADJ
cet-14333	126	24	forest	forest	NOUN
cet-14333	126	25	and	and	CCONJ
cet-14333	126	26	svm	svm	PROPN
cet-14333	126	27	reached	reach	VERB
cet-14333	126	28	the	the	DET
cet-14333	126	29	highest	high	ADJ
cet-14333	126	30	values	value	NOUN
cet-14333	126	31	.	.	PUNCT
cet-14333	127	1	the	the	DET
cet-14333	127	2	svm	svm	PROPN
cet-14333	127	3	algorithm	algorithm	NOUN
cet-14333	127	4	achieved	achieve	VERB
cet-14333	127	5	an	an	DET
cet-14333	127	6	auc	auc	NOUN
cet-14333	127	7	of	of	ADP
cet-14333	127	8	0.95	0.95	NUM
cet-14333	127	9	,	,	PUNCT
cet-14333	127	10	showcasing	showcase	VERB
cet-14333	127	11	its	its	PRON
cet-14333	127	12	strong	strong	ADJ
cet-14333	127	13	performance	performance	NOUN
cet-14333	127	14	in	in	ADP
cet-14333	127	15	the	the	DET
cet-14333	127	16	classification	classification	NOUN
cet-14333	127	17	task	task	NOUN
cet-14333	127	18	.	.	PUNCT
cet-14333	128	1	considering	consider	VERB
cet-14333	128	2	the	the	DET
cet-14333	128	3	better	well	ADJ
cet-14333	128	4	evaluation	evaluation	NOUN
cet-14333	128	5	metrics	metric	NOUN
cet-14333	128	6	and	and	CCONJ
cet-14333	128	7	higher	high	ADJ
cet-14333	128	8	auc	auc	NOUN
cet-14333	128	9	value	value	NOUN
cet-14333	128	10	achieved	achieve	VERB
cet-14333	128	11	by	by	ADP
cet-14333	128	12	the	the	DET
cet-14333	128	13	random	random	ADJ
cet-14333	128	14	forest	forest	NOUN
cet-14333	128	15	algorithm	algorithm	NOUN
cet-14333	128	16	,	,	PUNCT
cet-14333	128	17	it	it	PRON
cet-14333	128	18	was	be	AUX
cet-14333	128	19	selected	select	VERB
cet-14333	128	20	as	as	ADP
cet-14333	128	21	the	the	DET
cet-14333	128	22	final	final	ADJ
cet-14333	128	23	predictive	predictive	ADJ
cet-14333	128	24	model	model	NOUN
cet-14333	128	25	.	.	PUNCT
cet-14333	129	1	however	however	ADV
cet-14333	129	2	,	,	PUNCT
cet-14333	129	3	it	it	PRON
cet-14333	129	4	is	be	AUX
cet-14333	129	5	essential	essential	ADJ
cet-14333	129	6	to	to	PART
cet-14333	129	7	acknowledge	acknowledge	VERB
cet-14333	129	8	that	that	SCONJ
cet-14333	129	9	the	the	DET
cet-14333	129	10	performance	performance	NOUN
cet-14333	129	11	of	of	ADP
cet-14333	129	12	different	different	ADJ
cet-14333	129	13	machine	machine	NOUN
cet-14333	129	14	learning	learn	VERB
cet-14333	129	15	algorithms	algorithm	NOUN
cet-14333	129	16	can	can	AUX
cet-14333	129	17	vary	vary	VERB
cet-14333	129	18	depending	depend	VERB
cet-14333	129	19	on	on	ADP
cet-14333	129	20	the	the	DET
cet-14333	129	21	dataset	dataset	NOUN
cet-14333	129	22	and	and	CCONJ
cet-14333	129	23	the	the	DET
cet-14333	129	24	specific	specific	ADJ
cet-14333	129	25	field	field	NOUN
cet-14333	129	26	of	of	ADP
cet-14333	129	27	application	application	NOUN
cet-14333	129	28	.	.	PUNCT
cet-14333	130	1	the	the	DET
cet-14333	130	2	deployment	deployment	NOUN
cet-14333	130	3	phase	phase	NOUN
cet-14333	130	4	successfully	successfully	ADV
cet-14333	130	5	automated	automate	VERB
cet-14333	130	6	the	the	DET
cet-14333	130	7	ewm	ewm	PROPN
cet-14333	130	8	ticket	ticket	NOUN
cet-14333	130	9	classification	classification	NOUN
cet-14333	130	10	process	process	NOUN
cet-14333	130	11	by	by	ADP
cet-14333	130	12	integrating	integrate	VERB
cet-14333	130	13	the	the	DET
cet-14333	130	14	trained	train	VERB
cet-14333	130	15	random	random	ADJ
cet-14333	130	16	forest	forest	NOUN
cet-14333	130	17	ml	ml	NOUN
cet-14333	130	18	model	model	NOUN
cet-14333	130	19	with	with	ADP
cet-14333	130	20	jira	jira	PROPN
cet-14333	130	21	.	.	PUNCT
cet-14333	131	1	the	the	DET
cet-14333	131	2	script	script	NOUN
cet-14333	131	3	executed	execute	VERB
cet-14333	131	4	the	the	DET
cet-14333	131	5	classification	classification	NOUN
cet-14333	131	6	of	of	ADP
cet-14333	131	7	new	new	ADJ
cet-14333	131	8	tickets	ticket	NOUN
cet-14333	131	9	and	and	CCONJ
cet-14333	131	10	added	add	VERB
cet-14333	131	11	predicted	predict	VERB
cet-14333	131	12	categorizations	categorization	NOUN
cet-14333	131	13	as	as	ADP
cet-14333	131	14	comments	comment	NOUN
cet-14333	131	15	.	.	PUNCT
cet-14333	132	1	by	by	ADP
cet-14333	132	2	streamlining	streamline	VERB
cet-14333	132	3	the	the	DET
cet-14333	132	4	ticket	ticket	NOUN
cet-14333	132	5	routing	routing	NOUN
cet-14333	132	6	process	process	NOUN
cet-14333	132	7	,	,	PUNCT
cet-14333	132	8	the	the	DET
cet-14333	132	9	research	research	NOUN
cet-14333	132	10	results	result	NOUN
cet-14333	132	11	can	can	AUX
cet-14333	132	12	enhance	enhance	VERB
cet-14333	132	13	the	the	DET
cet-14333	132	14	operational	operational	ADJ
cet-14333	132	15	efficiency	efficiency	NOUN
cet-14333	132	16	of	of	ADP
cet-14333	132	17	ewm	ewm	PROPN
cet-14333	132	18	processes	process	NOUN
cet-14333	132	19	.	.	PUNCT
cet-14333	133	1	this	this	PRON
cet-14333	133	2	generates	generate	VERB
cet-14333	133	3	a	a	DET
cet-14333	133	4	supply	supply	NOUN
cet-14333	133	5	chain	chain	NOUN
cet-14333	133	6	-	-	PUNCT
cet-14333	133	7	related	relate	VERB
cet-14333	133	8	advancement	advancement	NOUN
cet-14333	133	9	in	in	ADP
cet-14333	133	10	reduced	reduce	VERB
cet-14333	133	11	delays	delay	NOUN
cet-14333	133	12	and	and	CCONJ
cet-14333	133	13	improved	improve	VERB
cet-14333	133	14	response	response	NOUN
cet-14333	133	15	times	time	NOUN
cet-14333	133	16	.	.	PUNCT
cet-14333	134	1	such	such	ADJ
cet-14333	134	2	operational	operational	ADJ
cet-14333	134	3	efficiency	efficiency	NOUN
cet-14333	134	4	improvements	improvement	NOUN
cet-14333	134	5	contribute	contribute	VERB
cet-14333	134	6	to	to	ADP
cet-14333	134	7	overall	overall	ADJ
cet-14333	134	8	sustainability	sustainability	NOUN
cet-14333	134	9	efforts	effort	NOUN
cet-14333	134	10	by	by	ADP
cet-14333	134	11	minimizing	minimize	VERB
cet-14333	134	12	energy	energy	NOUN
cet-14333	134	13	consumption	consumption	NOUN
cet-14333	134	14	and	and	CCONJ
cet-14333	134	15	optimizing	optimize	VERB
cet-14333	134	16	resource	resource	NOUN
cet-14333	134	17	utilization	utilization	NOUN
cet-14333	134	18	.	.	PUNCT
cet-14333	135	1	5	5	X
cet-14333	135	2	.	.	X
cet-14333	135	3	conclusions	conclusion	NOUN
cet-14333	135	4	in	in	ADP
cet-14333	135	5	conclusion	conclusion	NOUN
cet-14333	135	6	,	,	PUNCT
cet-14333	135	7	this	this	DET
cet-14333	135	8	research	research	NOUN
cet-14333	135	9	has	have	AUX
cet-14333	135	10	successfully	successfully	ADV
cet-14333	135	11	contributed	contribute	VERB
cet-14333	135	12	to	to	ADP
cet-14333	135	13	the	the	DET
cet-14333	135	14	sustainability	sustainability	NOUN
cet-14333	135	15	approach	approach	NOUN
cet-14333	135	16	of	of	ADP
cet-14333	135	17	sap	sap	PROPN
cet-14333	135	18	ewm	ewm	PROPN
cet-14333	135	19	application	application	NOUN
cet-14333	135	20	management	management	NOUN
cet-14333	135	21	service	service	NOUN
cet-14333	135	22	through	through	ADP
cet-14333	135	23	the	the	DET
cet-14333	135	24	development	development	NOUN
cet-14333	135	25	of	of	ADP
cet-14333	135	26	a	a	DET
cet-14333	135	27	support	support	NOUN
cet-14333	135	28	prediction	prediction	NOUN
cet-14333	135	29	model	model	NOUN
cet-14333	135	30	based	base	VERB
cet-14333	135	31	on	on	ADP
cet-14333	135	32	ml	ml	PROPN
cet-14333	135	33	techniques	technique	NOUN
cet-14333	135	34	.	.	PUNCT
cet-14333	136	1	as	as	ADP
cet-14333	136	2	a	a	DET
cet-14333	136	3	novelty	novelty	NOUN
cet-14333	136	4	,	,	PUNCT
cet-14333	136	5	this	this	DET
cet-14333	136	6	specific	specific	ADJ
cet-14333	136	7	comparative	comparative	ADJ
cet-14333	136	8	analysis	analysis	NOUN
cet-14333	136	9	of	of	ADP
cet-14333	136	10	logistic	logistic	ADJ
cet-14333	136	11	regression	regression	NOUN
cet-14333	136	12	,	,	PUNCT
cet-14333	136	13	decision	decision	NOUN
cet-14333	136	14	tree	tree	NOUN
cet-14333	136	15	,	,	PUNCT
cet-14333	136	16	random	random	ADJ
cet-14333	136	17	forest	forest	NOUN
cet-14333	136	18	,	,	PUNCT
cet-14333	136	19	svm	svm	PROPN
cet-14333	136	20	,	,	PUNCT
cet-14333	136	21	and	and	CCONJ
cet-14333	136	22	neural	neural	ADJ
cet-14333	136	23	network	network	NOUN
cet-14333	136	24	highlighted	highlight	VERB
cet-14333	136	25	the	the	DET
cet-14333	136	26	variations	variation	NOUN
cet-14333	136	27	in	in	ADP
cet-14333	136	28	how	how	SCONJ
cet-14333	136	29	well	well	ADV
cet-14333	136	30	the	the	DET
cet-14333	136	31	used	use	VERB
cet-14333	136	32	machine	machine	NOUN
cet-14333	136	33	learning	learning	NOUN
cet-14333	136	34	models	model	NOUN
cet-14333	136	35	performed	perform	VERB
cet-14333	136	36	in	in	ADP
cet-14333	136	37	this	this	DET
cet-14333	136	38	sap	sap	PROPN
cet-14333	136	39	ewm	ewm	PROPN
cet-14333	136	40	ticketing	ticket	VERB
cet-14333	136	41	dataset	dataset	NOUN
cet-14333	136	42	.	.	PUNCT
cet-14333	137	1	the	the	DET
cet-14333	137	2	applied	apply	VERB
cet-14333	137	3	prediction	prediction	NOUN
cet-14333	137	4	model	model	NOUN
cet-14333	137	5	improved	improve	VERB
cet-14333	137	6	resource	resource	NOUN
cet-14333	137	7	allocation	allocation	NOUN
cet-14333	137	8	by	by	ADP
cet-14333	137	9	automating	automate	VERB
cet-14333	137	10	the	the	DET
cet-14333	137	11	ticket	ticket	NOUN
cet-14333	137	12	263	263	NUM
cet-14333	137	13	classification	classification	NOUN
cet-14333	137	14	and	and	CCONJ
cet-14333	137	15	routing	routing	NOUN
cet-14333	137	16	process	process	NOUN
cet-14333	137	17	.	.	PUNCT
cet-14333	138	1	by	by	ADP
cet-14333	138	2	efficiently	efficiently	ADV
cet-14333	138	3	assigning	assign	VERB
cet-14333	138	4	it	it	PRON
cet-14333	138	5	resources	resource	NOUN
cet-14333	138	6	and	and	CCONJ
cet-14333	138	7	support	support	NOUN
cet-14333	138	8	personnel	personnel	NOUN
cet-14333	138	9	,	,	PUNCT
cet-14333	138	10	unnecessary	unnecessary	ADJ
cet-14333	138	11	workload	workload	NOUN
cet-14333	138	12	and	and	CCONJ
cet-14333	138	13	resource	resource	NOUN
cet-14333	138	14	wastage	wastage	NOUN
cet-14333	138	15	are	be	AUX
cet-14333	138	16	reduced	reduce	VERB
cet-14333	138	17	,	,	PUNCT
cet-14333	138	18	leading	lead	VERB
cet-14333	138	19	to	to	ADP
cet-14333	138	20	improved	improve	VERB
cet-14333	138	21	resource	resource	NOUN
cet-14333	138	22	efficiency	efficiency	NOUN
cet-14333	138	23	and	and	CCONJ
cet-14333	138	24	sustainability	sustainability	NOUN
cet-14333	138	25	.	.	PUNCT
cet-14333	139	1	consequently	consequently	ADV
cet-14333	139	2	,	,	PUNCT
cet-14333	139	3	the	the	DET
cet-14333	139	4	utilization	utilization	NOUN
cet-14333	139	5	of	of	ADP
cet-14333	139	6	machine	machine	NOUN
cet-14333	139	7	learning	learn	VERB
cet-14333	139	8	techniques	technique	NOUN
cet-14333	139	9	and	and	CCONJ
cet-14333	139	10	the	the	DET
cet-14333	139	11	analysis	analysis	NOUN
cet-14333	139	12	of	of	ADP
cet-14333	139	13	large	large	ADJ
cet-14333	139	14	volumes	volume	NOUN
cet-14333	139	15	of	of	ADP
cet-14333	139	16	data	datum	NOUN
cet-14333	139	17	enable	enable	VERB
cet-14333	139	18	data	data	NOUN
cet-14333	139	19	-	-	PUNCT
cet-14333	139	20	driven	drive	VERB
cet-14333	139	21	decision	decision	NOUN
cet-14333	139	22	-	-	PUNCT
cet-14333	139	23	making	making	NOUN
cet-14333	139	24	within	within	ADP
cet-14333	139	25	sap	sap	PROPN
cet-14333	139	26	ams	am	NOUN
cet-14333	139	27	.	.	PUNCT
cet-14333	140	1	this	this	DET
cet-14333	140	2	approach	approach	NOUN
cet-14333	140	3	supports	support	VERB
cet-14333	140	4	sustainable	sustainable	ADJ
cet-14333	140	5	practices	practice	NOUN
cet-14333	140	6	by	by	ADP
cet-14333	140	7	providing	provide	VERB
cet-14333	140	8	valuable	valuable	ADJ
cet-14333	140	9	insights	insight	NOUN
cet-14333	140	10	for	for	ADP
cet-14333	140	11	optimizing	optimize	VERB
cet-14333	140	12	operations	operation	NOUN
cet-14333	140	13	,	,	PUNCT
cet-14333	140	14	resource	resource	NOUN
cet-14333	140	15	allocation	allocation	NOUN
cet-14333	140	16	,	,	PUNCT
cet-14333	140	17	and	and	CCONJ
cet-14333	140	18	service	service	NOUN
cet-14333	140	19	delivery	delivery	NOUN
cet-14333	140	20	.	.	PUNCT
cet-14333	141	1	in	in	ADP
cet-14333	141	2	summary	summary	NOUN
cet-14333	141	3	,	,	PUNCT
cet-14333	141	4	this	this	DET
cet-14333	141	5	research	research	NOUN
cet-14333	141	6	demonstrated	demonstrate	VERB
cet-14333	141	7	the	the	DET
cet-14333	141	8	potential	potential	NOUN
cet-14333	141	9	of	of	ADP
cet-14333	141	10	machine	machine	NOUN
cet-14333	141	11	learning	learn	VERB
cet-14333	141	12	algorithms	algorithm	NOUN
cet-14333	141	13	to	to	PART
cet-14333	141	14	automate	automate	VERB
cet-14333	141	15	and	and	CCONJ
cet-14333	141	16	optimize	optimize	VERB
cet-14333	141	17	sap	sap	PROPN
cet-14333	141	18	ewm	ewm	PROPN
cet-14333	141	19	ticket	ticket	NOUN
cet-14333	141	20	classification	classification	NOUN
cet-14333	141	21	processes	process	NOUN
cet-14333	141	22	in	in	ADP
cet-14333	141	23	ams	am	NOUN
cet-14333	141	24	,	,	PUNCT
cet-14333	141	25	aligning	align	VERB
cet-14333	141	26	with	with	ADP
cet-14333	141	27	sustainability	sustainability	NOUN
cet-14333	141	28	goals	goal	NOUN
cet-14333	141	29	without	without	ADP
cet-14333	141	30	relying	rely	VERB
cet-14333	141	31	on	on	ADP
cet-14333	141	32	cloud	cloud	ADJ
cet-14333	141	33	solutions	solution	NOUN
cet-14333	141	34	.	.	PUNCT
cet-14333	142	1	by	by	ADP
cet-14333	142	2	implementing	implement	VERB
cet-14333	142	3	these	these	DET
cet-14333	142	4	sustainable	sustainable	ADJ
cet-14333	142	5	and	and	CCONJ
cet-14333	142	6	efficient	efficient	ADJ
cet-14333	142	7	approaches	approach	NOUN
cet-14333	142	8	,	,	PUNCT
cet-14333	142	9	it	it	PRON
cet-14333	142	10	service	service	NOUN
cet-14333	142	11	organizations	organization	NOUN
cet-14333	142	12	can	can	AUX
cet-14333	142	13	enhance	enhance	VERB
cet-14333	142	14	their	their	PRON
cet-14333	142	15	services	service	NOUN
cet-14333	142	16	,	,	PUNCT
cet-14333	142	17	reduce	reduce	VERB
cet-14333	142	18	costs	cost	NOUN
cet-14333	142	19	,	,	PUNCT
cet-14333	142	20	and	and	CCONJ
cet-14333	142	21	improve	improve	VERB
cet-14333	142	22	overall	overall	ADJ
cet-14333	142	23	customer	customer	NOUN
cet-14333	142	24	satisfaction	satisfaction	NOUN
cet-14333	142	25	.	.	PUNCT
cet-14333	143	1	in	in	ADP
cet-14333	143	2	future	future	ADJ
cet-14333	143	3	research	research	NOUN
cet-14333	143	4	,	,	PUNCT
cet-14333	143	5	it	it	PRON
cet-14333	143	6	is	be	AUX
cet-14333	143	7	recommended	recommend	VERB
cet-14333	143	8	to	to	PART
cet-14333	143	9	conduct	conduct	VERB
cet-14333	143	10	a	a	DET
cet-14333	143	11	comprehensive	comprehensive	ADJ
cet-14333	143	12	analysis	analysis	NOUN
cet-14333	143	13	to	to	PART
cet-14333	143	14	quantify	quantify	VERB
cet-14333	143	15	the	the	DET
cet-14333	143	16	specific	specific	ADJ
cet-14333	143	17	environmental	environmental	ADJ
cet-14333	143	18	,	,	PUNCT
cet-14333	143	19	social	social	ADJ
cet-14333	143	20	,	,	PUNCT
cet-14333	143	21	and	and	CCONJ
cet-14333	143	22	financial	financial	ADJ
cet-14333	143	23	benefits	benefit	NOUN
cet-14333	143	24	achieved	achieve	VERB
cet-14333	143	25	through	through	ADP
cet-14333	143	26	the	the	DET
cet-14333	143	27	implementation	implementation	NOUN
cet-14333	143	28	of	of	ADP
cet-14333	143	29	the	the	DET
cet-14333	143	30	support	support	NOUN
cet-14333	143	31	prediction	prediction	NOUN
cet-14333	143	32	model	model	NOUN
cet-14333	143	33	.	.	PUNCT
cet-14333	144	1	this	this	DET
cet-14333	144	2	analysis	analysis	NOUN
cet-14333	144	3	will	will	AUX
cet-14333	144	4	provide	provide	VERB
cet-14333	144	5	a	a	DET
cet-14333	144	6	deeper	deep	ADJ
cet-14333	144	7	understanding	understanding	NOUN
cet-14333	144	8	of	of	ADP
cet-14333	144	9	the	the	DET
cet-14333	144	10	sustainability	sustainability	NOUN
cet-14333	144	11	impact	impact	NOUN
cet-14333	144	12	of	of	ADP
cet-14333	144	13	supply	supply	NOUN
cet-14333	144	14	chain	chain	NOUN
cet-14333	144	15	improvements	improvement	NOUN
cet-14333	144	16	and	and	CCONJ
cet-14333	144	17	further	far	ADV
cet-14333	144	18	strengthen	strengthen	VERB
cet-14333	144	19	the	the	DET
cet-14333	144	20	sustainability	sustainability	NOUN
cet-14333	144	21	approach	approach	NOUN
cet-14333	144	22	of	of	ADP
cet-14333	144	23	ams	am	NOUN
cet-14333	144	24	.	.	PUNCT
cet-14333	145	1	references	reference	NOUN
cet-14333	145	2	al	al	PROPN
cet-14333	145	3	-	-	PUNCT
cet-14333	145	4	hawari	hawari	PROPN
cet-14333	145	5	f.	f.	PROPN
cet-14333	145	6	,	,	PUNCT
cet-14333	145	7	hala	hala	PROPN
cet-14333	145	8	b.	b.	PROPN
cet-14333	145	9	,	,	PUNCT
cet-14333	145	10	2021	2021	NUM
cet-14333	145	11	,	,	PUNCT
cet-14333	145	12	a	a	DET
cet-14333	145	13	machine	machine	NOUN
cet-14333	145	14	learning	learning	NOUN
cet-14333	145	15	based	base	VERB
cet-14333	145	16	help	help	NOUN
cet-14333	145	17	desk	desk	NOUN
cet-14333	145	18	system	system	NOUN
cet-14333	145	19	for	for	ADP
cet-14333	145	20	it	it	PRON
cet-14333	145	21	service	service	NOUN
cet-14333	145	22	management	management	NOUN
cet-14333	145	23	.	.	PUNCT
cet-14333	146	1	journal	journal	PROPN
cet-14333	146	2	of	of	ADP
cet-14333	146	3	king	king	PROPN
cet-14333	146	4	saud	saud	PROPN
cet-14333	146	5	university	university	PROPN
cet-14333	146	6	-	-	PUNCT
cet-14333	146	7	computer	computer	NOUN
cet-14333	146	8	and	and	CCONJ
cet-14333	146	9	information	information	NOUN
cet-14333	146	10	sciences	science	NOUN
cet-14333	146	11	,	,	PUNCT
cet-14333	146	12	33(6	33(6	NUM
cet-14333	146	13	)	)	PUNCT
cet-14333	146	14	,	,	PUNCT
cet-14333	146	15	702–718	702–718	NUM
cet-14333	146	16	.	.	PUNCT
cet-14333	147	1	altintas	altintas	PROPN
cet-14333	147	2	m.	m.	PROPN
cet-14333	147	3	,	,	PUNCT
cet-14333	147	4	tantug	tantug	PROPN
cet-14333	147	5	a.c	a.c	PROPN
cet-14333	147	6	.	.	PROPN
cet-14333	147	7	,	,	PUNCT
cet-14333	147	8	2014	2014	NUM
cet-14333	147	9	,	,	PUNCT
cet-14333	147	10	machine	machine	NOUN
cet-14333	147	11	learning	learning	NOUN
cet-14333	147	12	based	base	VERB
cet-14333	147	13	ticket	ticket	NOUN
cet-14333	147	14	classification	classification	NOUN
cet-14333	147	15	in	in	ADP
cet-14333	147	16	issue	issue	NOUN
cet-14333	147	17	tracking	tracking	NOUN
cet-14333	147	18	systems	system	NOUN
cet-14333	147	19	.	.	PUNCT
cet-14333	148	1	in	in	ADP
cet-14333	148	2	proceeding	proceed	VERB
cet-14333	148	3	int	int	PROPN
cet-14333	148	4	.	.	PUNCT
cet-14333	149	1	conf	conf	PROPN
cet-14333	149	2	.	.	PUNCT
cet-14333	150	1	artif	artif	PROPN
cet-14333	150	2	.	.	PUNCT
cet-14333	151	1	intell	intell	PROPN
cet-14333	151	2	.	.	PUNCT
cet-14333	152	1	comput	comput	NOUN
cet-14333	152	2	.	.	PUNCT
cet-14333	153	1	sci.(aics	sci.(aic	NOUN
cet-14333	153	2	2014	2014	NUM
cet-14333	153	3	)	)	PUNCT
cet-14333	153	4	,	,	PUNCT
cet-14333	153	5	195–207	195–207	NUM
cet-14333	153	6	.	.	PUNCT
cet-14333	153	7	bisong	bisong	PROPN
cet-14333	153	8	e.	e.	PROPN
cet-14333	153	9	,	,	PUNCT
cet-14333	153	10	2019	2019	NUM
cet-14333	153	11	,	,	PUNCT
cet-14333	153	12	the	the	DET
cet-14333	153	13	multilayer	multilayer	NOUN
cet-14333	153	14	perceptron	perceptron	PROPN
cet-14333	153	15	(	(	PUNCT
cet-14333	153	16	mlp	mlp	PROPN
cet-14333	153	17	)	)	PUNCT
cet-14333	153	18	.	.	PUNCT
cet-14333	154	1	building	build	VERB
cet-14333	154	2	machine	machine	NOUN
cet-14333	154	3	learning	learning	NOUN
cet-14333	154	4	and	and	CCONJ
cet-14333	154	5	deep	deep	ADJ
cet-14333	154	6	learning	learning	NOUN
cet-14333	154	7	models	model	NOUN
cet-14333	154	8	on	on	ADP
cet-14333	154	9	google	google	PROPN
cet-14333	154	10	cloud	cloud	PROPN
cet-14333	154	11	platform	platform	NOUN
cet-14333	154	12	:	:	PUNCT
cet-14333	154	13	a	a	DET
cet-14333	154	14	comprehensive	comprehensive	ADJ
cet-14333	154	15	guide	guide	NOUN
cet-14333	154	16	for	for	ADP
cet-14333	154	17	beginners	beginner	NOUN
cet-14333	154	18	.	.	PUNCT
cet-14333	155	1	apress	apress	PROPN
cet-14333	155	2	,	,	PUNCT
cet-14333	155	3	berlin	berlin	PROPN
cet-14333	155	4	,	,	PUNCT
cet-14333	155	5	germany	germany	PROPN
cet-14333	155	6	,	,	PUNCT
cet-14333	155	7	401–405	401–405	NUM
cet-14333	155	8	.	.	PUNCT
cet-14333	156	1	chapman	chapman	PROPN
cet-14333	156	2	p.	p.	PROPN
cet-14333	156	3	,	,	PUNCT
cet-14333	156	4	clinton	clinton	PROPN
cet-14333	156	5	j.	j.	PROPN
cet-14333	156	6	,	,	PUNCT
cet-14333	156	7	kerber	kerber	PROPN
cet-14333	156	8	r.	r.	PROPN
cet-14333	156	9	,	,	PUNCT
cet-14333	156	10	khabaza	khabaza	PROPN
cet-14333	156	11	t.	t.	PROPN
cet-14333	156	12	,	,	PUNCT
cet-14333	156	13	reinartz	reinartz	PROPN
cet-14333	156	14	t.	t.	PROPN
cet-14333	156	15	,	,	PUNCT
cet-14333	156	16	shearer	shearer	PROPN
cet-14333	156	17	c.	c.	PROPN
cet-14333	156	18	,	,	PUNCT
cet-14333	156	19	wirth	wirth	PROPN
cet-14333	156	20	r.	r.	PROPN
cet-14333	156	21	,	,	PUNCT
cet-14333	156	22	2000	2000	NUM
cet-14333	156	23	,	,	PUNCT
cet-14333	156	24	crisp	crisp	NOUN
cet-14333	156	25	-	-	PUNCT
cet-14333	156	26	dm	dm	NUM
cet-14333	156	27	1.0	1.0	NUM
cet-14333	156	28	:	:	PUNCT
cet-14333	156	29	stepby	stepby	ADJ
cet-14333	156	30	-	-	PUNCT
cet-14333	156	31	step	step	NOUN
cet-14333	156	32	data	datum	NOUN
cet-14333	156	33	mining	mining	NOUN
cet-14333	156	34	guide	guide	NOUN
cet-14333	156	35	.	.	PUNCT
cet-14333	157	1	spss	spss	PROPN
cet-14333	157	2	inc	inc	PROPN
cet-14333	157	3	,	,	PUNCT
cet-14333	157	4	9(13	9(13	NUM
cet-14333	157	5	)	)	PUNCT
cet-14333	157	6	,	,	PUNCT
cet-14333	157	7	1–73	1–73	PROPN
cet-14333	157	8	.	.	PUNCT
cet-14333	158	1	dingle	dingle	PROPN
cet-14333	158	2	k.	k.	PROPN
cet-14333	158	3	,	,	PUNCT
cet-14333	158	4	batlle	batlle	PROPN
cet-14333	158	5	p.	p.	NOUN
cet-14333	158	6	,	,	PUNCT
cet-14333	158	7	owhadi	owhadi	PROPN
cet-14333	158	8	h.	h.	PROPN
cet-14333	158	9	,	,	PUNCT
cet-14333	158	10	2023	2023	NUM
cet-14333	158	11	,	,	PUNCT
cet-14333	158	12	multiclass	multiclass	ADJ
cet-14333	158	13	classification	classification	NOUN
cet-14333	158	14	utilising	utilise	VERB
cet-14333	158	15	an	an	DET
cet-14333	158	16	estimated	estimate	VERB
cet-14333	158	17	algorithmic	algorithmic	ADJ
cet-14333	158	18	probability	probability	NOUN
cet-14333	158	19	prior	prior	ADV
cet-14333	158	20	.	.	PUNCT
cet-14333	159	1	physica	physica	NOUN
cet-14333	159	2	d	d	NOUN
cet-14333	159	3	:	:	PUNCT
cet-14333	159	4	nonlinear	nonlinear	ADJ
cet-14333	159	5	phenomena	phenomenon	NOUN
cet-14333	159	6	,	,	PUNCT
cet-14333	159	7	448	448	NUM
cet-14333	159	8	,	,	PUNCT
cet-14333	159	9	133713	133713	NUM
cet-14333	159	10	.	.	PUNCT
cet-14333	160	1	ejiyi	ejiyi	PROPN
cet-14333	160	2	c.j	c.j	PROPN
cet-14333	160	3	.	.	PROPN
cet-14333	160	4	,	,	PUNCT
cet-14333	160	5	qin	qin	PROPN
cet-14333	160	6	z.	z.	PROPN
cet-14333	160	7	,	,	PUNCT
cet-14333	160	8	salako	salako	PROPN
cet-14333	160	9	a.a	a.a	PROPN
cet-14333	160	10	.	.	PROPN
cet-14333	160	11	,	,	PUNCT
cet-14333	160	12	happy	happy	ADJ
cet-14333	160	13	m.n	m.n	PROPN
cet-14333	160	14	.	.	PROPN
cet-14333	160	15	,	,	PUNCT
cet-14333	160	16	nneji	nneji	PROPN
cet-14333	160	17	g.u	g.u	PROPN
cet-14333	160	18	.	.	PROPN
cet-14333	160	19	,	,	PUNCT
cet-14333	160	20	ukwuoma	ukwuoma	PROPN
cet-14333	160	21	c.c	c.c	PROPN
cet-14333	160	22	.	.	PROPN
cet-14333	160	23	,	,	PUNCT
cet-14333	160	24	gen	gen	PROPN
cet-14333	160	25	j.	j.	PROPN
cet-14333	160	26	,	,	PUNCT
cet-14333	160	27	2022	2022	NUM
cet-14333	160	28	,	,	PUNCT
cet-14333	160	29	comparative	comparative	ADJ
cet-14333	160	30	analysis	analysis	NOUN
cet-14333	160	31	of	of	ADP
cet-14333	160	32	building	build	VERB
cet-14333	160	33	insurance	insurance	NOUN
cet-14333	160	34	prediction	prediction	NOUN
cet-14333	160	35	using	use	VERB
cet-14333	160	36	some	some	DET
cet-14333	160	37	machine	machine	NOUN
cet-14333	160	38	learning	learn	VERB
cet-14333	160	39	algorithms	algorithm	NOUN
cet-14333	160	40	.	.	PUNCT
cet-14333	161	1	international	international	ADJ
cet-14333	161	2	journal	journal	PROPN
cet-14333	161	3	of	of	ADP
cet-14333	161	4	interactive	interactive	ADJ
cet-14333	161	5	multimedia	multimedia	NOUN
cet-14333	161	6	and	and	CCONJ
cet-14333	161	7	artificial	artificial	ADJ
cet-14333	161	8	intelligence	intelligence	NOUN
cet-14333	161	9	,	,	PUNCT
cet-14333	161	10	7(3	7(3	NUM
cet-14333	161	11	)	)	PUNCT
cet-14333	161	12	,	,	PUNCT
cet-14333	161	13	75–85	75–85	NOUN
cet-14333	161	14	.	.	PUNCT
cet-14333	162	1	gajjalavari	gajjalavari	PROPN
cet-14333	162	2	s.	s.	PROPN
cet-14333	162	3	,	,	PUNCT
cet-14333	162	4	rudravaram	rudravaram	PROPN
cet-14333	162	5	v.	v.	PROPN
cet-14333	162	6	v.	v.	ADP
cet-14333	162	7	,	,	PUNCT
cet-14333	162	8	2022	2022	NUM
cet-14333	162	9	,	,	PUNCT
cet-14333	162	10	multi	multi	ADJ
cet-14333	162	11	-	-	ADJ
cet-14333	162	12	class	class	ADJ
cet-14333	162	13	classification	classification	NOUN
cet-14333	162	14	using	use	VERB
cet-14333	162	15	mixtures	mixture	NOUN
cet-14333	162	16	of	of	ADP
cet-14333	162	17	univariate	univariate	ADJ
cet-14333	162	18	and	and	CCONJ
cet-14333	162	19	multivariate	multivariate	VERB
cet-14333	162	20	roc	roc	PROPN
cet-14333	162	21	curves	curve	NOUN
cet-14333	162	22	.	.	PUNCT
cet-14333	163	1	journal	journal	NOUN
cet-14333	163	2	of	of	ADP
cet-14333	163	3	biostatistics	biostatistic	NOUN
cet-14333	163	4	and	and	CCONJ
cet-14333	163	5	epidemiology	epidemiology	NOUN
cet-14333	163	6	,	,	PUNCT
cet-14333	163	7	8(2	8(2	NUM
cet-14333	163	8	)	)	PUNCT
cet-14333	163	9	,	,	PUNCT
cet-14333	163	10	208–233	208–233	NUM
cet-14333	163	11	.	.	PUNCT
cet-14333	164	1	howard	howard	PROPN
cet-14333	164	2	j.	j.	PROPN
cet-14333	164	3	,	,	PUNCT
cet-14333	164	4	ruder	rude	ADJ
cet-14333	164	5	s.	s.	PROPN
cet-14333	164	6	,	,	PUNCT
cet-14333	164	7	2018	2018	NUM
cet-14333	164	8	,	,	PUNCT
cet-14333	164	9	universal	universal	ADJ
cet-14333	164	10	language	language	NOUN
cet-14333	164	11	model	model	NOUN
cet-14333	164	12	fine	fine	ADV
cet-14333	164	13	-	-	PUNCT
cet-14333	164	14	tuning	tuning	NOUN
cet-14333	164	15	for	for	ADP
cet-14333	164	16	text	text	NOUN
cet-14333	164	17	classification	classification	NOUN
cet-14333	164	18	.	.	PUNCT
cet-14333	165	1	in	in	ADP
cet-14333	165	2	:	:	PUNCT
cet-14333	165	3	proceedings	proceeding	NOUN
cet-14333	165	4	of	of	ADP
cet-14333	165	5	the	the	DET
cet-14333	165	6	56th	56th	ADJ
cet-14333	165	7	annual	annual	ADJ
cet-14333	165	8	meeting	meeting	NOUN
cet-14333	165	9	of	of	ADP
cet-14333	165	10	the	the	DET
cet-14333	165	11	association	association	NOUN
cet-14333	165	12	for	for	ADP
cet-14333	165	13	computational	computational	ADJ
cet-14333	165	14	linguistics	linguistic	NOUN
cet-14333	165	15	,	,	PUNCT
cet-14333	165	16	acl	acl	PROPN
cet-14333	165	17	2018	2018	NUM
cet-14333	165	18	volume	volume	NOUN
cet-14333	165	19	1	1	NUM
cet-14333	165	20	,	,	PUNCT
cet-14333	165	21	328–339	328–339	NUM
cet-14333	165	22	.	.	PUNCT
cet-14333	165	23	khramov	khramov	PROPN
cet-14333	165	24	d.	d.	PROPN
cet-14333	165	25	,	,	PUNCT
cet-14333	165	26	2018	2018	NUM
cet-14333	165	27	,	,	PUNCT
cet-14333	165	28	robotic	robotic	ADJ
cet-14333	165	29	and	and	CCONJ
cet-14333	165	30	machine	machine	NOUN
cet-14333	165	31	learning	learning	NOUN
cet-14333	165	32	:	:	PUNCT
cet-14333	165	33	how	how	SCONJ
cet-14333	165	34	to	to	PART
cet-14333	165	35	help	help	VERB
cet-14333	165	36	support	support	VERB
cet-14333	165	37	to	to	PART
cet-14333	165	38	process	process	VERB
cet-14333	165	39	customer	customer	NOUN
cet-14333	165	40	tickets	ticket	NOUN
cet-14333	165	41	more	more	ADV
cet-14333	165	42	effectively	effectively	ADV
cet-14333	165	43	.	.	PUNCT
cet-14333	166	1	bsc	bsc	PROPN
cet-14333	166	2	dissertation	dissertation	NOUN
cet-14333	166	3	,	,	PUNCT
cet-14333	166	4	metropolia	metropolia	PROPN
cet-14333	166	5	university	university	PROPN
cet-14333	166	6	of	of	ADP
cet-14333	166	7	applied	apply	VERB
cet-14333	166	8	sciences	sciences	PROPN
cet-14333	166	9	,	,	PUNCT
cet-14333	166	10	helsinki	helsinki	PROPN
cet-14333	166	11	,	,	PUNCT
cet-14333	166	12	finland	finland	PROPN
cet-14333	166	13	.	.	PUNCT
cet-14333	167	1	lamba	lamba	PROPN
cet-14333	167	2	m.	m.	NOUN
cet-14333	167	3	,	,	PUNCT
cet-14333	167	4	madhusudhan	madhusudhan	NOUN
cet-14333	167	5	m.	m.	NOUN
cet-14333	167	6	,	,	PUNCT
cet-14333	167	7	2022	2022	NUM
cet-14333	167	8	,	,	PUNCT
cet-14333	167	9	predictive	predictive	ADJ
cet-14333	167	10	modeling	modeling	NOUN
cet-14333	167	11	.	.	PUNCT
cet-14333	168	1	in	in	ADP
cet-14333	168	2	:	:	PUNCT
cet-14333	168	3	text	text	NOUN
cet-14333	168	4	mining	mining	NOUN
cet-14333	168	5	for	for	ADP
cet-14333	168	6	information	information	NOUN
cet-14333	168	7	professionals	professional	NOUN
cet-14333	168	8	:	:	PUNCT
cet-14333	168	9	an	an	DET
cet-14333	168	10	uncharted	uncharted	ADJ
cet-14333	168	11	territory	territory	NOUN
cet-14333	168	12	.	.	PUNCT
cet-14333	169	1	springer	springer	NOUN
cet-14333	169	2	international	international	ADJ
cet-14333	169	3	publishing	publishing	NOUN
cet-14333	169	4	,	,	PUNCT
cet-14333	169	5	cham	cham	PROPN
cet-14333	169	6	,	,	PUNCT
cet-14333	169	7	switzerland	switzerland	PROPN
cet-14333	169	8	,	,	PUNCT
cet-14333	169	9	213–242	213–242	PROPN
cet-14333	169	10	.	.	PUNCT
cet-14333	170	1	li	li	PROPN
cet-14333	170	2	y.	y.	PROPN
cet-14333	170	3	,	,	PUNCT
cet-14333	170	4	li	li	PROPN
cet-14333	170	5	t.h	t.h	PROPN
cet-14333	170	6	.	.	PROPN
cet-14333	170	7	,	,	PUNCT
cet-14333	170	8	liu	liu	PROPN
cet-14333	170	9	r.	r.	PROPN
cet-14333	170	10	,	,	PUNCT
cet-14333	170	11	yang	yang	PROPN
cet-14333	170	12	j.	j.	PROPN
cet-14333	170	13	,	,	PUNCT
cet-14333	170	14	lee	lee	PROPN
cet-14333	170	15	j.	j.	PROPN
cet-14333	170	16	,	,	PUNCT
cet-14333	170	17	2013	2013	NUM
cet-14333	170	18	,	,	PUNCT
cet-14333	170	19	application	application	NOUN
cet-14333	170	20	management	management	NOUN
cet-14333	170	21	services	service	NOUN
cet-14333	170	22	analytics	analytic	NOUN
cet-14333	170	23	.	.	PUNCT
cet-14333	171	1	in	in	ADP
cet-14333	171	2	:	:	PUNCT
cet-14333	171	3	proceedings	proceeding	NOUN
cet-14333	171	4	of	of	ADP
cet-14333	171	5	2013	2013	NUM
cet-14333	171	6	ieee	ieee	NOUN
cet-14333	171	7	international	international	ADJ
cet-14333	171	8	conference	conference	NOUN
cet-14333	171	9	on	on	ADP
cet-14333	171	10	service	service	NOUN
cet-14333	171	11	operations	operation	NOUN
cet-14333	171	12	and	and	CCONJ
cet-14333	171	13	logistics	logistic	NOUN
cet-14333	171	14	,	,	PUNCT
cet-14333	171	15	and	and	CCONJ
cet-14333	171	16	informatics	informatic	NOUN
cet-14333	171	17	,	,	PUNCT
cet-14333	171	18	28	28	NUM
cet-14333	171	19	-	-	SYM
cet-14333	171	20	30	30	NUM
cet-14333	171	21	july	july	PROPN
cet-14333	171	22	,	,	PUNCT
cet-14333	171	23	dongguan	dongguan	PROPN
cet-14333	171	24	,	,	PUNCT
cet-14333	171	25	china	china	PROPN
cet-14333	171	26	,	,	PUNCT
cet-14333	171	27	366–371	366–371	NUM
cet-14333	171	28	,	,	PUNCT
cet-14333	171	29	doi	doi	NOUN
cet-14333	171	30	:	:	PUNCT
cet-14333	171	31	10.1109	10.1109	NUM
cet-14333	171	32	/	/	SYM
cet-14333	171	33	soli.2013.6611442	soli.2013.6611442	NOUN
cet-14333	171	34	.	.	PUNCT
cet-14333	172	1	odun	odun	PROPN
cet-14333	172	2	-	-	PUNCT
cet-14333	172	3	ayo	ayo	PROPN
cet-14333	172	4	i.	i.	PROPN
cet-14333	172	5	,	,	PUNCT
cet-14333	172	6	ajayi	ajayi	NOUN
cet-14333	172	7	o.	o.	NOUN
cet-14333	172	8	,	,	PUNCT
cet-14333	172	9	omoregbe	omoregbe	NOUN
cet-14333	172	10	n.	n.	NOUN
cet-14333	172	11	,	,	PUNCT
cet-14333	172	12	2017	2017	NUM
cet-14333	172	13	,	,	PUNCT
cet-14333	172	14	cloud	cloud	NOUN
cet-14333	172	15	service	service	NOUN
cet-14333	172	16	level	level	NOUN
cet-14333	172	17	agreements	agreement	NOUN
cet-14333	172	18	–	–	PUNCT
cet-14333	172	19	issues	issue	NOUN
cet-14333	172	20	and	and	CCONJ
cet-14333	172	21	development	development	NOUN
cet-14333	172	22	.	.	PUNCT
cet-14333	173	1	in	in	ADP
cet-14333	173	2	:	:	PUNCT
cet-14333	173	3	2017	2017	NUM
cet-14333	173	4	international	international	ADJ
cet-14333	173	5	conference	conference	NOUN
cet-14333	173	6	on	on	ADP
cet-14333	173	7	next	next	ADJ
cet-14333	173	8	generation	generation	NOUN
cet-14333	173	9	computing	computing	NOUN
cet-14333	173	10	and	and	CCONJ
cet-14333	173	11	information	information	NOUN
cet-14333	173	12	systems	system	NOUN
cet-14333	173	13	(	(	PUNCT
cet-14333	173	14	icngcis	icngcis	PROPN
cet-14333	173	15	)	)	PUNCT
cet-14333	173	16	,	,	PUNCT
cet-14333	173	17	11	11	NUM
cet-14333	173	18	-	-	SYM
cet-14333	173	19	12	12	NUM
cet-14333	173	20	december	december	PROPN
cet-14333	173	21	,	,	PUNCT
cet-14333	173	22	jammu	jammu	PROPN
cet-14333	173	23	,	,	PUNCT
cet-14333	173	24	india	india	PROPN
cet-14333	173	25	,	,	PUNCT
cet-14333	173	26	1–6	1–6	NUM
cet-14333	173	27	,	,	PUNCT
cet-14333	173	28	doi	doi	NOUN
cet-14333	173	29	:	:	PUNCT
cet-14333	173	30	10.1109	10.1109	NUM
cet-14333	173	31	/	/	SYM
cet-14333	173	32	icngcis.2017.18	icngcis.2017.18	PROPN
cet-14333	173	33	.	.	PUNCT
cet-14333	174	1	paramesh	paramesh	PROPN
cet-14333	174	2	s.p	s.p	PROPN
cet-14333	174	3	.	.	PROPN
cet-14333	174	4	,	,	PUNCT
cet-14333	174	5	shreedhara	shreedhara	VERB
cet-14333	174	6	k.s	k.s	PROPN
cet-14333	174	7	.	.	PROPN
cet-14333	174	8	,	,	PUNCT
cet-14333	174	9	2019	2019	NUM
cet-14333	174	10	,	,	PUNCT
cet-14333	174	11	automated	automate	VERB
cet-14333	174	12	it	it	PRON
cet-14333	174	13	service	service	NOUN
cet-14333	174	14	desk	desk	NOUN
cet-14333	174	15	systems	system	NOUN
cet-14333	174	16	using	use	VERB
cet-14333	174	17	machine	machine	NOUN
cet-14333	174	18	learning	learning	NOUN
cet-14333	174	19	techniques	technique	NOUN
cet-14333	174	20	.	.	PUNCT
cet-14333	175	1	in	in	ADP
cet-14333	175	2	:	:	PUNCT
cet-14333	175	3	data	datum	NOUN
cet-14333	175	4	analytics	analytic	NOUN
cet-14333	175	5	and	and	CCONJ
cet-14333	175	6	learning	learning	NOUN
cet-14333	175	7	:	:	PUNCT
cet-14333	175	8	proceedings	proceeding	NOUN
cet-14333	175	9	of	of	ADP
cet-14333	175	10	dal	dal	NOUN
cet-14333	175	11	2018	2018	NUM
cet-14333	175	12	.	.	PUNCT
cet-14333	176	1	springer	springer	PROPN
cet-14333	176	2	singapore	singapore	PROPN
cet-14333	176	3	,	,	PUNCT
cet-14333	176	4	331–346	331–346	NUM
cet-14333	176	5	.	.	PUNCT
cet-14333	176	6	pranckevičius	pranckevičius	PROPN
cet-14333	176	7	t.	t.	PROPN
cet-14333	176	8	,	,	PUNCT
cet-14333	176	9	marcinkevičius	marcinkevičius	PROPN
cet-14333	176	10	v.	v.	PROPN
cet-14333	176	11	,	,	PUNCT
cet-14333	176	12	2017	2017	NUM
cet-14333	176	13	,	,	PUNCT
cet-14333	176	14	comparison	comparison	NOUN
cet-14333	176	15	of	of	ADP
cet-14333	176	16	naive	naive	ADJ
cet-14333	176	17	bayes	bayes	NOUN
cet-14333	176	18	,	,	PUNCT
cet-14333	176	19	random	random	ADJ
cet-14333	176	20	forest	forest	NOUN
cet-14333	176	21	,	,	PUNCT
cet-14333	176	22	decision	decision	NOUN
cet-14333	176	23	tree	tree	NOUN
cet-14333	176	24	,	,	PUNCT
cet-14333	176	25	support	support	VERB
cet-14333	176	26	vector	vector	NOUN
cet-14333	176	27	machines	machine	NOUN
cet-14333	176	28	,	,	PUNCT
cet-14333	176	29	and	and	CCONJ
cet-14333	176	30	logistic	logistic	ADJ
cet-14333	176	31	regression	regression	NOUN
cet-14333	176	32	classifiers	classifier	NOUN
cet-14333	176	33	for	for	ADP
cet-14333	176	34	text	text	NOUN
cet-14333	176	35	reviews	review	NOUN
cet-14333	176	36	classification	classification	NOUN
cet-14333	176	37	.	.	PUNCT
cet-14333	177	1	baltic	baltic	PROPN
cet-14333	177	2	journal	journal	PROPN
cet-14333	177	3	of	of	ADP
cet-14333	177	4	modern	modern	ADJ
cet-14333	177	5	computing	computing	NOUN
cet-14333	177	6	,	,	PUNCT
cet-14333	177	7	5(2	5(2	NUM
cet-14333	177	8	)	)	PUNCT
cet-14333	177	9	,	,	PUNCT
cet-14333	178	1	221–232	221–232	NUM
cet-14333	178	2	.	.	PUNCT
cet-14333	178	3	qaiser	qaiser	PROPN
cet-14333	178	4	s.	s.	PROPN
cet-14333	178	5	,	,	PUNCT
cet-14333	178	6	ali	ali	PROPN
cet-14333	178	7	r.	r.	PROPN
cet-14333	178	8	,	,	PUNCT
cet-14333	178	9	2018	2018	NUM
cet-14333	178	10	,	,	PUNCT
cet-14333	178	11	text	text	NOUN
cet-14333	178	12	mining	mining	NOUN
cet-14333	178	13	:	:	PUNCT
cet-14333	178	14	use	use	NOUN
cet-14333	178	15	of	of	ADP
cet-14333	178	16	tf	tf	PROPN
cet-14333	178	17	-	-	PUNCT
cet-14333	178	18	idf	idf	PROPN
cet-14333	178	19	to	to	PART
cet-14333	178	20	examine	examine	VERB
cet-14333	178	21	the	the	DET
cet-14333	178	22	relevance	relevance	NOUN
cet-14333	178	23	of	of	ADP
cet-14333	178	24	words	word	NOUN
cet-14333	178	25	to	to	ADP
cet-14333	178	26	documents	document	NOUN
cet-14333	178	27	.	.	PUNCT
cet-14333	179	1	international	international	ADJ
cet-14333	179	2	journal	journal	NOUN
cet-14333	179	3	of	of	ADP
cet-14333	179	4	computer	computer	NOUN
cet-14333	179	5	applications	application	NOUN
cet-14333	179	6	,	,	PUNCT
cet-14333	179	7	181(1	181(1	NUM
cet-14333	179	8	)	)	PUNCT
cet-14333	179	9	,	,	PUNCT
cet-14333	179	10	25–29	25–29	NOUN
cet-14333	179	11	.	.	PUNCT
cet-14333	180	1	raju	raju	PROPN
cet-14333	180	2	m.	m.	PROPN
cet-14333	180	3	,	,	PUNCT
cet-14333	180	4	shanmugam	shanmugam	PROPN
cet-14333	180	5	k.p	k.p	PROPN
cet-14333	180	6	.	.	PROPN
cet-14333	180	7	,	,	PUNCT
cet-14333	180	8	shyu	shyu	NOUN
cet-14333	180	9	c.r	c.r	PROPN
cet-14333	180	10	.	.	PROPN
cet-14333	180	11	,	,	PUNCT
cet-14333	180	12	2023	2023	NUM
cet-14333	180	13	,	,	PUNCT
cet-14333	180	14	application	application	NOUN
cet-14333	180	15	of	of	ADP
cet-14333	180	16	machine	machine	NOUN
cet-14333	180	17	learning	learn	VERB
cet-14333	180	18	predictive	predictive	ADJ
cet-14333	180	19	models	model	NOUN
cet-14333	180	20	for	for	ADP
cet-14333	180	21	early	early	ADJ
cet-14333	180	22	detection	detection	NOUN
cet-14333	180	23	of	of	ADP
cet-14333	180	24	glaucoma	glaucoma	NOUN
cet-14333	180	25	using	use	VERB
cet-14333	180	26	real	real	ADJ
cet-14333	180	27	world	world	NOUN
cet-14333	180	28	data	datum	NOUN
cet-14333	180	29	.	.	PUNCT
cet-14333	181	1	applied	apply	VERB
cet-14333	181	2	sciences	science	NOUN
cet-14333	181	3	,	,	PUNCT
cet-14333	181	4	13(4	13(4	NUM
cet-14333	181	5	)	)	PUNCT
cet-14333	181	6	,	,	PUNCT
cet-14333	181	7	2445	2445	NUM
cet-14333	181	8	.	.	PUNCT
cet-14333	182	1	shah	shah	PROPN
cet-14333	182	2	k.	k.	PROPN
cet-14333	182	3	,	,	PUNCT
cet-14333	182	4	patel	patel	PROPN
cet-14333	182	5	h.	h.	PROPN
cet-14333	182	6	,	,	PUNCT
cet-14333	182	7	sanghvi	sanghvi	PROPN
cet-14333	182	8	d.	d.	PROPN
cet-14333	182	9	,	,	PUNCT
cet-14333	182	10	shah	shah	NOUN
cet-14333	182	11	m.	m.	NOUN
cet-14333	182	12	,	,	PUNCT
cet-14333	182	13	2020	2020	NUM
cet-14333	182	14	,	,	PUNCT
cet-14333	182	15	a	a	DET
cet-14333	182	16	comparative	comparative	ADJ
cet-14333	182	17	analysis	analysis	NOUN
cet-14333	182	18	of	of	ADP
cet-14333	182	19	logistic	logistic	ADJ
cet-14333	182	20	regression	regression	NOUN
cet-14333	182	21	,	,	PUNCT
cet-14333	182	22	random	random	ADJ
cet-14333	182	23	forest	forest	NOUN
cet-14333	182	24	and	and	CCONJ
cet-14333	182	25	knn	knn	PROPN
cet-14333	182	26	models	model	NOUN
cet-14333	182	27	for	for	ADP
cet-14333	182	28	the	the	DET
cet-14333	182	29	text	text	NOUN
cet-14333	182	30	classification	classification	NOUN
cet-14333	182	31	.	.	PUNCT
cet-14333	183	1	augmented	augment	VERB
cet-14333	183	2	human	human	ADJ
cet-14333	183	3	research	research	NOUN
cet-14333	183	4	,	,	PUNCT
cet-14333	183	5	5	5	NUM
cet-14333	183	6	,	,	PUNCT
cet-14333	183	7	1–16	1–16	PROPN
cet-14333	183	8	.	.	PUNCT
cet-14333	184	1	silva	silva	PROPN
cet-14333	184	2	s.	s.	PROPN
cet-14333	184	3	,	,	PUNCT
cet-14333	184	4	pereira	pereira	PROPN
cet-14333	184	5	r.	r.	PROPN
cet-14333	184	6	,	,	PUNCT
cet-14333	184	7	ribeiro	ribeiro	PROPN
cet-14333	184	8	r.	r.	PROPN
cet-14333	184	9	,	,	PUNCT
cet-14333	184	10	2018	2018	NUM
cet-14333	184	11	,	,	PUNCT
cet-14333	184	12	machine	machine	NOUN
cet-14333	184	13	learning	learning	NOUN
cet-14333	184	14	in	in	ADP
cet-14333	184	15	incident	incident	NOUN
cet-14333	184	16	categorization	categorization	NOUN
cet-14333	184	17	automation	automation	NOUN
cet-14333	184	18	.	.	PUNCT
cet-14333	185	1	in	in	ADP
cet-14333	185	2	:	:	PUNCT
cet-14333	185	3	2018	2018	NUM
cet-14333	185	4	13th	13th	NOUN
cet-14333	185	5	iberian	iberian	ADJ
cet-14333	185	6	conference	conference	NOUN
cet-14333	185	7	on	on	ADP
cet-14333	185	8	information	information	NOUN
cet-14333	185	9	systems	system	NOUN
cet-14333	185	10	and	and	CCONJ
cet-14333	185	11	technologies	technology	NOUN
cet-14333	185	12	(	(	PUNCT
cet-14333	185	13	cisti	cisti	NOUN
cet-14333	185	14	)	)	PUNCT
cet-14333	185	15	,	,	PUNCT
cet-14333	185	16	13	13	NUM
cet-14333	185	17	-	-	SYM
cet-14333	185	18	16	16	NUM
cet-14333	185	19	june	june	PROPN
cet-14333	185	20	2018	2018	NUM
cet-14333	185	21	,	,	PUNCT
cet-14333	185	22	caceres	caceres	PROPN
cet-14333	185	23	,	,	PUNCT
cet-14333	185	24	spain	spain	PROPN
cet-14333	185	25	,	,	PUNCT
cet-14333	185	26	1–6	1–6	NUM
cet-14333	185	27	,	,	PUNCT
cet-14333	185	28	doi	doi	NOUN
cet-14333	185	29	:	:	PUNCT
cet-14333	185	30	10.23919	10.23919	NUM
cet-14333	185	31	/	/	SYM
cet-14333	185	32	cisti.2018.8399244	cisti.2018.8399244	NOUN
cet-14333	185	33	.	.	PUNCT
cet-14333	186	1	uysal	uysal	PROPN
cet-14333	186	2	a.k	a.k	PROPN
cet-14333	186	3	.	.	PROPN
cet-14333	186	4	,	,	PUNCT
cet-14333	186	5	gunal	gunal	PROPN
cet-14333	186	6	s.	s.	PROPN
cet-14333	186	7	,	,	PUNCT
cet-14333	186	8	2014	2014	NUM
cet-14333	186	9	,	,	PUNCT
cet-14333	186	10	the	the	DET
cet-14333	186	11	impact	impact	NOUN
cet-14333	186	12	of	of	ADP
cet-14333	186	13	preprocessing	preprocesse	VERB
cet-14333	186	14	on	on	ADP
cet-14333	186	15	text	text	NOUN
cet-14333	186	16	classification	classification	NOUN
cet-14333	186	17	.	.	PUNCT
cet-14333	187	1	information	information	NOUN
cet-14333	187	2	processing	processing	NOUN
cet-14333	187	3	&	&	CCONJ
cet-14333	187	4	management	management	NOUN
cet-14333	187	5	,	,	PUNCT
cet-14333	187	6	50(1	50(1	PROPN
cet-14333	187	7	)	)	PUNCT
cet-14333	187	8	,	,	PUNCT
cet-14333	187	9	104–112	104–112	NUM
cet-14333	187	10	.	.	PUNCT
cet-14333	188	1	264	264	NUM