



































IEEE Paper Template in A4 (V1)


 

 

                  ISSN : 2693 6356 

2020 | Vol 3 | Issue 4 

 

A Look at ChatGPT's Rising Reputation Among Tech-Savvy College Students 
Dr. N. Sumathy, Professor 

 Kumaraguru College of Liberal Arts and Science, Coimbatore. 

. 

 
 

 

Abstract - Since the advent of IT and much enhanced advancements in programming, several approaches or media have been promoted as 

ways to facilitate efficient learning. ChatGPT, developed by OpenAI, is an AI system that can have natural-sounding conversations. ChatGPT 

is an artificially intelligent chatbot that grows and learns from its conversations over time. This allows researchers in academia and the 

scientific community to explore ChatGPT's potential as a versatile tool. There are several ways in which ChatGPT may be put to use, all of 

which advance the state of knowledge and quicken the pace of education. Since its release to the public in November 2022, ChatGPT has seen 

unprecedented growth. The surprising success of this AI bot raises the question of whether or not students are using it as a teaching tool. This 

is a very important question to ask after spending so much time training and improving the AI's domain. By analyzing how students use tools 

like Google and ChatGPT, we may be able to enhance a variety of educational practices. This study aims to assess the popularity of ChatGPT 

amongst students and identify its contributing variables. 

Keywords— Using the ChatGPT, Web Searches, Learning Platforms, and Conversational AI 

 

 

 

 

A. Introduction 

B.  In computing, "artificial intelligence" (AI) refers to 
either actual or simulated intelligence at or above the 

human level. Intelligence is a broad concept that 

includes not only information acquisition but also 
processing, interpretation, application, and 

generalization. Artificial intelligence is used in many 
different contexts, including web search engines, voice 

recognition software, automated decision making, and 

machine vision. In November of 2022, OpenAI 
unveiled ChatGPT, an implementation of their Chat 

Generative Pretrained Transformer. Artificial 
intelligence was used to design it. As it started offering 

well-considered advice on a broad variety of issues, it 
gained popularity quickly. ChatGPT was created using 

supervised learning as well as reinforcement learning. 

This model uses both human aid and large data sets to 
train and improve the AI's performance and output 

quality. OpenAI is trained with many large data sets to 
develop its domain knowledge over time. 

C. Major technical advances in recent years have increased 

the significance of understanding AI. Memory and 
storage have become less expensive and easier to use, 

while computing speeds have increased dramatically in 
computers. Algorithm improvements have also had a 

major impact on the progress of machine learning. The 

widespread accessibility of AI technology has the 
potential to dramatically improve the quality of 

education and the creation of content. ChatGPT and 
related technologies have demonstrated a lot of 

potential for expanding AI's real-world uses. In this 

context, it's vital to learn more about the rate of 
ChatGPT's awareness and the elements that contribute 

to its success. 

D. By conducting a thorough literature review, analyzing 

statistics on the usage and popularity of ChatGPT, and 

investigating the perspectives of students and educators, 
this research aims to provide useful insights into the 

growing popularity of ChatGPT among students and its 

potential influence on education. The findings of this 
research will provide light on how widespread usage of 

ChatGPT is as a learning resource, how its features may 
be put to good use in the classroom, and how 

conversational bots may play a greater part in the future 
of education and academia. 

 

 

 

B. B. The Range of the Research 

 

C. C. This study's overarching goal is to investigate the 

reasons behind ChatGPT's meteoric surge in popularity 

and to assess the level of student awareness of ChatGPT 

and other conversational AI technologies. The findings 

will also lead further study into the most useful features 

of ChatGPT from a pedagogical perspective. The study 

will also include suggestions for improving the 

operation and prospective integration in future 

educational environments, all with the goal of better 

meeting the needs of students. 

D. Defining the Issue (D) E.Even though there are already 

many other search engines and communication tools 

accessible, ChatGPT has grown extremely popular 

among today's students. ChatGPT's cutting-edge, one-

of-a-kind, and powerful features are enabled by its 

dependence on language model AI and vast data sets, 

making it superior to ordinary search engines like 

Google and Bing. 

E. F. Chatbots are gaining popularity as a teaching tool, 

however it is unclear how effective they really are. The 

moment has come to look at what's causing chatbots to 



 

 

become so well-liked. It is also important to assess 

ChatGPT's potential as a learning tool. 

F. G. This study will shed light on how well known 

ChatGPT is as a teaching tool and how it may affect the 

future of education. 

G. H. Aims of the Research 

H. To investigate the extent to which today's digital natives 

are conversant with ChatGPT. 

I. To determine which features of ChatGPT are most 

useful to academics and students. 

J. To investigate how different user profiles on ChatGPT 

correlate with different demographic characteristics. 

K. Research Methodology 

Data Collection refers to the process of collecting 

and evaluating raw data to interpret a sensible 

meaning from the outcome which may enable 

relevant questions to be answered. This study relies 

on both primary and secondary data. The primary 

data was collected through the issue of 

questionnaires to the respondents. The secondary 

data was gathered from published sources like 

journals, magazines, articles, and websites. The 

study is limited to Coimbatore. The sample size of 

the study is 110 respondents. Sample techniques 

adopted for the study are convenient and random 

sampling for the collection of primary data through 

questionnaire. The process of data analysis and 

interpretation is to transform the collected data into 

credible evidence about the statistical data view that 

is been calculated based on the research conducted. 

The following tools are used in the analysis: 

 Percentage Analysis 

 Weighted Average Score Method 

 Ranking Analysis 

 Chi square Analysis 

L. Limitations of the Study 

 This study is confined to Coimbatore district and 

the findings may not be generalizable to other 

regions. 

 The study is limited to the perspective of 

students and researchers and does not 

consider the perspective of other stakeholders 

such as educators or the developers of 

ChatGPT. 

 The study is limited by time constraints such 

as short research period, which prevents and 

in- depth investigation into the topic of study. 

 
                 REVIEW OF LITERATURE 

The newly created AI agent ChatGPT poses a 

threat to the reliability of online examinations 

since it is able to demonstrate critical thinking and 

generate realistic language with minimum input 

(Teo Susnjak, 2022). While proctoring methods 

and AI-text output detectors may assist, they may 

not be infallible, and invigilated and oral 

examinations may be part of the answer. To fully 

grasp the consequences of big language models 

like ChatGPT and to create effective anti-cheating 

measures, further study is required. Educators and 

institutions should be aware of this danger and 

look into ways to keep online examinations 

legitimate and fair. Based on the results of this 

research, educators and institutions should be 

aware of the risk of online test cheating facilitated 

by AI agents like ChatGPT and take appropriate 

measures to counteract it. Additional research into 

AI and machine learning tools capable of 

recognizing text created by ChatGPT-type models 

is required, as are strategies like invigilated and 

oral examinations and proctoring systems. 

This article by Brady Lund and Ting Wang (2023) 

provides an overview of ChatGPT and the 

technology, GPT, that underpins it. This includes 

information on GPT's generative pre-trained 

transformer model, its versatility, and how 

ChatGPT makes use of it. This interview with 

ChatGPT, which discusses the advantages and 

ethical implications of this technology, is also 

included in this report. The article concludes by 

discussing the potential of ChatGPT in academic 

writing. In this study, we delved into the inner 

workings of ChatGPT, a sophisticated chatbot, and 

how its technology might be used to further the 

fields of academia and librarianship. Generative 

Pre-trained Transformer (GPT), the foundational 

technology of ChatGPT, was the topic of 

discussion. It illustrated the capabilities of 

ChatGPT, explored the advantages of using it, and 

highlighted the ethical concerns that must be 

addressed. 

According to Riley and Stephen (2023), the usage 

of AI writing tools like ChatGPT has elicited a 

range of responses from educational 

establishments. Some people are optimistic that it 

will help kids write better, reduce the amount of 

homework they have to do, and force a 

reevaluation of how we engage in deep reflection 

on students' progress in the classroom. Instructors 

should think about syllabus statements, provide 

rewards for active learning, and shuffle written 

tasks throughout the classroom to promote 

academic honesty. Throughout the course of the 

semester, the Office of Teaching and Learning 

will maintain its focus on this issue. 

The research of Aydin, mer, and Enis Karaarslan 

(2023) examines the status of Generative AI and 

its most popular implementation, ChatGPT, as 

well as its prospective future developments. It 

describes the interest in ChatGPT and the analysis 

of its capabilities via 

what people want and what they get in return. The 

paper forecasts the development of Generative AI 

by comparing ChatGPT with contemporaries like 

Bard AI, Claude, and Wit.ai. 

 

 

 

CHATGPT- AN OVERVIEW 
The term "artificial intelligence" (AI) is used to 

describe the study and implementation of 

computer systems capable of doing activities that 

traditionally require human intellect. What was 

formerly thought to be a uniquely human ability 



 

 

has been shown by robots and software: the ability 

to perceive, synthesize, and infer information. 

Recent years have seen a significant improvement 

in AI's capabilities. It's now simple to incorporate 

into daily life, and in some cases indispensable. 

Artificial intelligence (AI) systems are built to 

continuously learn from data and adapt, enhancing 

their performance and output over time. 

Created by OpenAI and released to the public in 

November 2022, ChatGPT is an AI-powered 

conversational chat bot. To simulate human 

responses to a question or instruction, GPT 

employs the autoregressive language model 

trained with deep learning known as Generative 

Pre-trained Transformer 3 (GPT). We employed a 

technique called Reinforcement Learning with 

Human Feedback (RLHF) to fine-tune the system. 

ChatGPT is an advanced chatbot that can respond 

to a broad variety of queries in text form. By using 

its data warehouses, ChatGPT's training model 

enables it to mimic human conversation and 

perform a variety of activities, including as 

providing answers to inquiries, generating 

personalized suggestions, and even generating 

original material like essays, tales, music, and 

speeches. 

 

 
A. Characteristics of ChatGPT 

ChatGPT is able to interpret and react to human language 

instructions and inputs in a manner that resembles human 

conversation since it is trained on a big library of text and 

information. ChatGPT's ability to learn from its own 

conversations is what sets it apart from similar conversational 

AI and represents a significant advance in the area of 

Generative AI. In order to enhance its replies over time, 

ChatGPT employs statistical techniques to learn from the data 

it is trained on. This allows for a more rapid and effective 

pace of learning, which in turn yields replies of a high 

standard. As a result of its training, ChatGPT can pick up on 

the nuances of a discussion and adjust its responses 

accordingly. Through its comprehension and context learning, 

it can grasp and react to figurative language, idioms, and 

colloquialisms. ChatGPT can have free-form discussions with 

its human users. It is not restricted to predetermined scripts or 

predetermined tasks and may instead react to a broad range of 

user-posed inquiries using its extensive knowledge base. This 

is what makes it different from other search engines. English, 

Spanish, French, German, Italian, and more are just some of 

the languages that ChatGPT knows and can speak in. It turns 

out that ChatGPT may be rather useful for picking up new 

tongues. ChatGPT can tailor its replies and suggestions to 

each user by learning from their past interactions and 

preferences. It remembers talks and uses that information to 

respond to requests accurately. The software behind ChatGPT 

is designed to learn and improve over time, even in natural 

language, by analyzing fresh data and taking into account user 

comments. It learns from its mistakes and improves its replies 

over time. 

 
B. Operation of ChatGPT 

In response to user orders and prompts, ChatGPT, an NLP 

model powered by AI, generates natural-sounding 

conversational dialogue. This model is trained using big 

textual datasets, such as books, papers, and websites, so that 

the code can make sense of the relationships between words 

and phrases. The "unsupervised learning" approach is also 

used by ChatGPT to create text without being given any 

specific guidelines to follow. ChatGPT leverages its 

knowledge of language to provide a response that is more 

likely to be relevant and of good quality when it is given a 

phrase as a prompt or command. The quality of replies 

received is proportional to the size of the training set utilized 

for ChatGPT. ChatGPT may be customized for use in a 

variety of contexts by using domain-specific training data sets. 

As more and better training data is supplied and as more and 

better methods for generating high-quality text and content are 

created, ChatGPT as a language model improves and evolves. 

 
C. Key ChatGPT Statistics 

 ChatGPT gained over a million users within a 

week of its launch 

 ChatGPT crossed the 100 million users milestone 

in January 2023 

 In the first month of its launch, ChatGPT had more 

than 57 million monthly users 

 13 million individual active users visited ChatGPT 

per day as of January 2023 

 ChatGPT receives approximately 10 million daily 

queries 

 The estimated monthly traffic of ChatGPT is 

around 96 million visitors 

 Microsoft recently made $1 billion investment in 

ChatGPT 

D. ChatGPT in Education 

 
1) Answering Questions: ChatGPT can be 

used to answer students’ questions, provide 

quick and accurate responses to help them 

understand the course material and the 

concepts in a more efficient manner. 

2) Tutoring: ChatGPT acts as a virtual tutor 

and is capable of providing one-on-one 

support to students who need extra help with 

the topic. 

3) Preparing for tests: ChatGPT can help by 

providing practice questions and 

simulations to help students prepare for 

exams and tests. 

4) Research: ChatGPT can provide valuable 

and relevant resource material and provide 

information on a wide range of topics 

5) Writing: ChatGPT can help students 

improve their writing skills and provide 

suggestions and recommendations to 

improve their grammar, vocabulary, etc. 

6) Language Learning: ChatGPT can help 

provide assistance in learning a new 

language by providing translations, 

creating language learning exercise, and 

vocabulary lists for a wide range of 

languages. 

7) Personalized Learning: ChatGPT can 

adapt to students’ learning styles and 



 

 

preferences and provide customized 

learning experiences that are 

personalized to each student. 

8) Distance Learning: ChatGPT can be used to 

facilitate distance learning and allow 

students to access a wide range of 

information from anywhere at any time. 

9) Increase Student Engagement: ChatGPT can 

provide interactive and engaging learning 

experiences to improve student involvement 

and to prevent fatigue or stagnation in the 

learning process. 

10) Provides Feedback: ChatGPT can provide 

efficient feedback on students’ work, 

educators’ course material and plan to improve 

the quality of teaching and learning. 

 

I. ANALYSIS AND INTERPRETATION OF DATA 

A. Characteristics of Sample 

Percentage Analysis is the method of representing raw streams of data as a percentage, a part of 100, for better 

understanding of the collected data. The gathered data is represented in the following table: 

TABLE NO. 1 SHOWING THE CHARACTERISTICS OF SAMPLE 

S. No. Characteristics of Sample Category Frequency Percentage 

 

1 

 

Age 

Under 18 years 3 2.7% 

18 – 24 years 103 93.6% 

25 – 34 years 3 2.7% 

Over 35 years 1 0.9% 

 
2 

 
Educational Qualification 

High school / diploma 17 15.5 

Bachelor’s degree 87 79.1 

Master’s degree 5 4.5 

 

3 

 

Occupation 

Business owner 2 1.8 

Professional 4 3.7 

Employed 5 3.7 

Student 99 90.8 

 

 

4 

 

 

Field of work / study 

Engineering 38 34.5 

Medicine 6 5.5 

Management & Commerce 53 48.2 

Humanities 11 10.0 

Other- Analytics 1 0.9 

Other- Cosmetics 1 0.9 

 
5 

 
Awareness about ChatGPT 

Not at all familiar 6 5.5 

Somewhat familiar 44 40.0 

Very familiar 60 54.5 

 

6 

 

Main usage of ChatGPT 

To answer academic questions 37 33.6 

To analyse data and make predictions 10 9.1 

To access information quickly & easily 60 54.5 

To practice language skills 3 2.7 

 

7 

 

Use of ChatGPT’s Study Tool 

Accuracy of answers 14 12.7 

Speed of answering 22 20.0 

Quality of answering 29 26.4 

Ease of access 45 40.9 

 

8 

 

Task ChatGPT is used for 

Text generation 26 23.6 

Question answering 54 49.1 

Conversational AI 11 10.0 

Content simplification 19 17.3 

 
9 

 
Reliability of ChatGPT 

Not reliable 3 2.7 

Somewhat reliable 68 61.8 

Very reliable 39 35.5 

 

 
10 

 

 
User friendliness of ChatGPT 

Very difficult to use 3 2.7 

Somewhat difficult to use 2 1.8 

Neutral 24 21.8 

Somewhat user friendly 32 29.1 



 

 

Very user friendly 49 44.5 

 

11 

 

Technical issues of ChatGPT 

Browser/device incompatibility 14 12.7 

Server issues & inaccessibility 65 59.2 

Input errors 25 22.7 

Security threats and issues 6 5.5 

 

 
12 

 

 
Browsing time 

Less than 1 hour 68 61.8 

1 – 2 hours 30 27.3 

2 – 3 hours 11 10.0 

3 – 4 hours 1 0.9 

More than 4 hours 0 0 

 
13 

 
Improvement in quality of answers 

Significant improvement 22 20.0 

Some improvement 60 54.5 

No change 28 25.5 

 

 
14 

 

 
Likeliness to recommend 

Extremely Unlikely 3 2.7 

Unlikely 8 7.3 

Neutral 27 24.5 

Likely 40 36.4 

Extremely Likely 32 29.1 

 

15 

 

Degree of help received 

Significantly 42 38.2 

Somewhat 54 49.1 

Not really 14 12.7 

Not at all 0 0 

 

 
16 

 

Reliability of ChatGPT in comparison to 

other search engines 

More reliable 12 10.9 

Reliable 61 55.5 

Equally reliable 27 24.5 

Less reliable 10 9.1 

Not reliable at all 0 0 

 

 
17 

 

 
Degree of satisfaction 

Extremely satisfied 27 24.5 

Somewhat satisfied 52 47.3 

Neutral 23 20.9 

Somewhat dissatisfied 5 4.5 

Extremely dissatisfied 3 2.7 

 

18 

 

Suggestions to improve ChatGPT 

More accurate answers 32 29.1 

Faster response time 27 24.5 

Improved quality of answers 27 24.5 

Better user interface 24 21.8 

B. Weighted Average Score Method 

Weighted Average Score is the most accurate measure of data that are relatively important to each other. Weighted grade is 

the average of a set of grades, where each set contains a different amount, the values with larger weights contribute more to the 

weighted mean and data values with smaller weights contribute less to the weighted mean. 

 
TABLE No. 2 SHOWING THE LEVEL OF SATISFACTION OF THE RESPONDENTS WITH RESPECT TO VARIOUS 

FEATURES OF ChatGPT 

 
Features of ChatGPT 

Highly 

Beneficial 

Somewhat 

Beneficial 

 
Neutral 

Somewhat 

Not 

beneficial 

Highly 

Not 

beneficial 

Total 

Score 

Weighted 

Average 

Score 

 
Rank 

Answering Questions 280 124 42 4 7 457 4.15 1 

Providing recommendations 

based on preferences 
160 172 66 16 5 419 3.80 5 

Summarizing Text 255 124 63 10 2 454 4.12 2 

Translation 130 140 114 14 4 402 3.65 8 

Proof Reading 110 156 114 16 3 399 3.62 9 



 

 

Data analysis and making 

predictions 
110 196 81 10 7 404 3.67 7 

Generating creative content 180 168 57 16 5 426 3.87 4 

Teaching/ simplifying concepts 185 152 69 18 3 427 3.88 3 

Natural language generation 140 152 75 24 7 398 3.61 10 

Text completion 180 144 69 22 4 419 3.80 5 

Providing news updates 110 112 96 32 12 362 3.29 12 

Offering weather forecasts and 

updates 
85 140 93 26 14 358 3.25 13 

Helps with language learning 115 104 117 20 12 368 3.34 11 

 
Interpretation 

The weighted average has been conducted in this 

study to analyze the overall level of satisfaction among 

the respondents with respect to the Features of 

ChatGPT. From the above table, it can be observed that 

Answering Questions ranked first with the highest score 

of 4.15. Summarizing Text ranked second with a score 

of 4.12; Teaching and simplifying concepts ranked the 

third with a score of 3.88; Generating creative content 

ranked fourth with a score of 3.87; Text completion 

ranked fifth with a score of 3.80 along with Providing 

recommendations based on preferences; Data analysis 

and predictions ranked seventh with a score of 3.67; 

Translation ranked the eight with a score of 3.65; Proof 

reading ranked the ninth with a score of 3.62; Natural 

language generation ranked tenth with a score of 3.61; 

Language learning ranked eleventh with a score of 3.34; 

Priding news updates ranked twelfth with a score of 

3.29 followed by weather forecasts at thirteenth with a 

score of 3.25. 

 
TABLE No. 3 SHOWING THE LEVEL OF SATISFACTION OF THE RESPONDENTS IN SEARCH ENGINES 

 

 
Search Engines 

Highly 

Beneficial 

Somewhat 

Beneficial 

 
Neutral 

Somewhat 

Not 

beneficial 

Highly Not 

beneficial 

Total 

Score 

Weighted 

Average 

Score 

 
Rank 

ChatGPT 205 172 57 4 5 443 4.02 2 

Google 350 104 27 6 2 489 4.44 1 

Bing 10 60 141 52 20 283 2.57 3 

Yahoo 0 40 126 60 28 254 2.30 4 

DuckDuckGo 15 28 102 62 35 242 2.20 6 

Ask.com 0 32 123 56 33 244 2.21 5 

Interpretation 

In the above table, Google has ranked first with a score of 4.44; ChatGPT ranked second with a score of 4.02; Bing has 

ranked third with a score of 2.57 followed by Yahoo at fourth with a score of 2.30; Ask.com ranked fifth with a score of 2.21 

followed by DuckDuckGo with ranked the last with a score of 2.20. 

 
C. Rank Analysis 

Rank Analysis is a method of statistics that measures the relationship between ranking of various ordinal variables and 

different rankings of the same variables. 

 
TABLE No. 4 SHOWING THE RANKING OF PREFERRED SEARCH ENGINE AMONG THE RESPONDENTS 

 
Search Engine 

 
R1 

 
R2 

 
R3 

 
R4 

 
R5 

 
R6 

 
Total Score 

 
Rank 

 
ChatGPT 

 
246 

 
245 

 
36 

 
6 

 
10 

 
4 

 
547 

 
2 

 
Google 

 
348 

 
210 

 
8 

 
3 

 
6 

 
4 

 
579 

 
1 

 
Bing 

 
12 

 
25 

 
244 

 
87 

 
14 

 
8 

 
390 

 
3 



 

 

 
Yahoo 

 
6 

 
30 

 
96 

 
189 

 
24 

 
4 

 
349 

 
4 

 
DuckDuckGo 

 
12 

 
30 

 
20 

 
21 

 
136 

 
22 

 
241 

 
5 

 
Ask.com 

 
36 

 
10 

 
36 

 
24 

 
30 

 
70 

 
206 

 
6 

 
Interpretation 

Ranking analysis indicates that Google ranked the 

first with a score of 579, followed by ChatGPT with a 

score of 547; Bing ranked third with a score of 390; 

Yahoo ranked fourth with a score of 349; Finally, 

DuckDuckGo ranked 5 with 241 and Ask.com ranked 

the sixth with 206. 

 

D. Chi Square Analysis 

Chi-square test is the non-parametric test of 

significant difference between the observed distribution 

of data among categories and the expected distribution 

based on the null hypothesis. This test is widely used to 

identify the relationship between multiple variables. 

 
TABLE No. 5 SHOWING THE RELATIONSHIP BETWEEN VARIABLES 

 

S. No. Relationship Variables Chi 

Square 

value 

Table value Hypothesis- 

Accepted/ 

Rejected 

Result 

1 Age and Familiarity of ChatGPT 0.096 12.59 Accepted 
No Significant 

Relationship 

2 Occupation and Frequent Use of ChatGPT 0.131 12.59 Accepted 
No Significant 

Relationship 

3 Field of Study and Frequent Use of ChatGPT 1.041 12.59 Accepted 
No Significant 

Relationship 

4 Occupation and Task used 0.061 16.92 Accepted 
No Significant 

Relationship 

5 Age and User-friendliness of ChatGPT 0.060 21.03 Accepted 
No Significant 

Relationship 

6 Age and Technical issues 0.127 21.03 Accepted 
No Significant 

Relationship 

7 Field of study and Technical issues 0.601 25 Accepted 
No Significant 

Relationship 

8 Field of study and Hours spent 0.124 31.41 Accepted 
No Significant 

Relationship 

9 
Occupation and ChatGPT’s degree of help in 

work 
0.096 16.92 Accepted 

No Significant 

Relationship 

10 Field of study and Satisfaction with ChatGPT 12.34 31.41 Accepted 
No Significant 

Relationship 

 
 

II. FINDINGS 

The objectives of this study were to ascertain the 

popularity of ChatGPT among students of this 

generation and to analyze the causes of such popularity. 

The data gathered has been carefully analyzed using the 

techniques of Percentage Analysis, Weighted Average 

Score Method, Rank Analysis and Chi-Square Analysis. 

 
A. Percentage Analysis 

 Majority (93.6%) of the respondents lie in the age 

group 18 – 24 years. 

 Majority (79.1%) of the respondents have the 

qualification of a Bachelor’s Degree. 

 Majority (90.8%) of the respondents are students. 

 Majority (48.2%) of the respondents are in the 

work / study field of management & commerce. 

 Majority (54.5%) of the respondents are very 

familiar with ChatGPT. 

 Majority (54.5%) of the respondents use 

ChatGPT to access information quickly and 

easily. 

 Majority (40.9%) of the respondents use 

ChatGPT as a study tool due to its easy access 

and use. 

 Majority (49.1%) of the respondents use 

ChatGPT for its question answering feature. 

 Majority (61.8%) of the respondents find 

ChatGPT somewhat reliable. 



 

 

 Majority (44.5%) of the respondents find 

ChatGPT very user friendly. 

 Majority (59.2%) of the respondents have faced 

server issues and inaccessibility while using 

ChatGPT. 

 Majority (59.1%) of the respondents have 

observed an improvement in their work after 

using ChatGPT. 

 Majority (61.8%) of the respondents use 

ChatGPT for less than 1 hour at a time. 

 Majority (36.4%) of the respondents were likely 

to recommend ChatGPT to others. 

 Majority (49.1%) of the respondents were 

somewhat aided by the use of ChatGPT. 

 Majority (55.5%) of the respondents found 

ChatGPT somewhat reliable in comparison 

to other sources of information. 

 Majority (47.3%) of the respondents were 

somewhat satisfied after using ChatGPT. 

 Majority (29.1%) of the respondents 

suggested “More accurate answers” when 

asked about what they would suggest to 

improve ChatGPT. 

 
B. Weighted Average Score Method 

 The respondents derive maximum satisfaction 

from the Question Answering feature of 

ChatGPT which ranked the first with the 

highest score of 4.15; Summarizing text 

ranked second with a score of 4.12, followed 

by Teaching and simplifying concepts at the 

third rank with a score of 3.88; Generating 

creative content ranked fourth with 3.87 points 

and finally Providing recommendations based 

on preferences ranked fifth with a score of 

3.80. 

 The respondents are observed to derive most 

benefit from Google which ranked the first 

with the highest score of 4.44; ChatGPT 

ranked a close second with a score of 4.02; 

Bing ranked third with 2.57 points, followed 

by Yahoo at rank four with a score of 2.30, 

Ask.com at rank five with 2.21 points and 

finally DuckDuckGo at the final rank of six 

with a score of 2.20. 

 
C. Rank Analysis 

 The respondents preferred Google which 

ranked first with the highest-ranking score of 

579; This was followed by ChatGPT at the 

second rank with a score of 547; Bing ranked 

the third with a score of 390; Yahoo ranked 

the fourth with 349 points; DuckDuckGo 

ranked the fifth with a score of 241 points and 

Ask.com ranked the last position with the 

lowest rank with the score of 206. 

 
D. Chi Square Analysis 

 The factors Age and Familiarity of ChatGPT have 

an insignificant relationship between them. 

 The factors Occupation and Frequent Use of 

ChatGPT have an insignificant relationship 

between them. 

 The factors Field of task and frequent Use of 

ChatGPT have an insignificant relationship 

between them. 

 The factors Occupation and Task used have an 

insignificant relationship between them. 

 The factors Age and User-Friendliness of 

ChatGPT have an insignificant relationship 

between them. 

 The factors Age and Technical issues have an 

insignificant relationship between them. 

 The factors Field of Study and Technical issues 

have an insignificant relationship between them. 

 The factors Field of Study and Hours spent have 

an insignificant relationship between them. 

 The factors Field of Study and Degree of help in 

work have an insignificant relationship between 

them. 

 The factors Field of Study and satisfaction level 

are using ChatGPT have an insignificant 

relationship between them. 

 
 

            SUGGESTIONS 

 While ChatGPT has shown to increase the 

work efficiency of its users, the data it has 

been trained with is yet to be updated with 

information from a few years ago. ChatGPT 

could update this information and program 

ChatGPT to continuously learn and further 

update its database of information. 

 One way to improve the appeal of ChatGPT is 

to improve its user interface and allow users to 

personalize and customize it to their 

preference. 

 If OpenAI takes into consideration the device 

compatibility, ChatGPT’s accessibility will 

improve to a large degree and make this AI 

accessible to more users. 

 On the technical side, OpenAI can ensure 

better server connections on the user’s end to 

improve the overall experience and 

accessibility. 

 ChatGPT’s capability to manage high traffic 

must be improved as that is one of the most 

commonly faced technical issue while using 

ChatGPT. 

 OpenAI is looking into the possibility to 

monetize certain functions of ChatGPT in the 

future. This could discourage users from even 

using the AI. To combat this, certain basic 

features could be retained outside the pay wall 

and tiers of subscription could be 

implemented. 

 In comparison to Bing AI, respondents 



 

 

answered that ChatGPT would be beneficial to 

also provide the sources of information in 

order to help the user directly verify the data 

and reduce direct plagiarism. 

 ChatGPT’s user interface could include 

elements to showcase its features and 

functions in a better and visible manner as 

multiple users are unaware about few 

functions of the AI. 

 Improvements to the interface and capabilities 

of the mobile version of the program could 

help improve the accessibility of ChatGPT 

and its use as an integrable study tool. 

CONCLUSION 

ChatGPT is widely used by the younger population, 

which includes students and academics. They rely 

on it often to do a wide range of activities, including 

finding solutions to problems, researching extensive 

amounts of material, and analyzing large amounts of 

data. The accessibility and accuracy of the responses 

provided by ChatGPT contribute to its widespread 

use. ChatGPT was found to be very trustworthy and 

easy to use when compared to other information 

sources and the information sought by users from 

various academic and professional backgrounds. 

Despite the intuitive design of the user interface, 

ChatGPT users may have technical difficulties, such 

as inaccessibility due to heavy server load. The 

majority of ChatGPT users are pleased with the 

service. The general user experience and availability 

may both benefit from open AI. With more people 

using it, ChatGPT has a better chance of becoming a 

standard teaching resource. 

 

REFERENCES 

[1]. Rangoli, “Google vs ChatGPT: Which search engine will 

dominate the world”, Analytics Insight, January 23, 2023 

[2]. Brady Lund, Ting Wang, “Chatting about ChatGPT: How 

may AI and GPT impact academia and libraries”, Library Hi 

Tech News, 

Volume 40, January 2023 

[3]. Riley, Stephen. "ChatGPT, Friend or Foe in the 

Classroom?", January 13, 2023 

[4]. Aydın, Ömer, and Enis Karaarslan. "Is ChatGPT Leading 

Generative AI? What is Beyond Expectations?", January 29, 

2023 

[5]. Zhai, Xiaoming. "ChatGPT user experience: Implications 

for education" Available at SSRN 4312418, January 4, 2022 

[6]. https://www.zdnet.com/article/how-does-chatgpt-work/ 

[7]. https://www.reuters.com/technology/chatgpt-sets-
record-fastest-growing-user-base-analyst-note-2023-02-01/ 

[8]. https://nerdynav.com/chatgpt-statistics/ 

[9]. https://sphweb.bumc.bu.edu/otlt/mph-
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https://www.zdnet.com/article/how-does-chatgpt-work/
https://www.reuters.com/technology/chatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01/
https://www.reuters.com/technology/chatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01/
https://nerdynav.com/chatgpt-statistics/
https://sphweb.bumc.bu.edu/otlt/mph-modules/sb/behavioralchangetheories/behavioralchangetheories5.html
https://sphweb.bumc.bu.edu/otlt/mph-modules/sb/behavioralchangetheories/behavioralchangetheories5.html
https://sphweb.bumc.bu.edu/otlt/mph-modules/sb/behavioralchangetheories/behavioralchangetheories5.html

