id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
cpe-7933	Jennissen, Simone; Schumacher, Stefan; Rucli, Diana; Hal, Melinda; Székely, András; de Beurs, Derek; Dinger, Ulrike	Competency-Based Training and Assessment of Listening Skills: A Waitlist-Controlled Study in European Telephone Emergency Services	2022	17	.pdf	application/pdf	7341	407	44	TES are usually provided by paraprofessional counselors, who need specific training in listening skills to meet the demands of callers. Method: This project developed a competency-based training for listening skills which was then evaluated in a randomized controlled waitlist study across four EU countries (Germany, Hungary, Italy, and the Netherlands).	cache/cpe-7933.pdf	txt/cpe-7933.txt