20

Supporting Public Access to Research 
Results

P. Scott Lapinski, David Osterbur, Joshua Parker, and 
Alexa T. McCray

P. Scott Lapinski is Digital Resources Librarian, David Osterbur is Director of Public and Access Services, 
Joshua Parker is Access Services Librarian, and Alexa T. McCray is Associate Director in Francis A. Countway 
Library of Medicine at Harvard Medical School; e-mail: p_lapinski@hms.harvard.edu, david_osterbur@hms.
harvard.edu, joshua_parker@hms.harvard.edu, alexa_mccray@hms.harvard.edu. © 2014 P. Scott Lapinski, 
David Osterbur, Joshua Parker, and Alexa T. McCray, Attribution-NonCommercial (http://creativecommons.
org/licenses/by-nc/3.0/) CC BY-NC

We posed the question of what services an academic library can best pro-
vide to support the NIH Public Access Policy. We approached the answer 
to this question through education, collaboration, and tool-building. As a 
result, over the last four years we have engaged over 1,500 participants 
in discussions of public access to research results, forged alliances with 
dozens of partners, and built online tools to ease the process of complying 
with the NIH policy. We conclude that librarians working in collaboration 
with other key constituencies can have a positive impact on improving 
access to the results of scientific research.

n April 2008, the National 
Institutes of Health (NIH) 
policy on enhancing public 
access to publications result-

ing from NIH-funded research went 
into effect. This policy, known as the 
NIH Public Access Policy, implements a 
section of Public Law 110-161 and states: 
The Director of the National Institutes of 
Health shall require that all investigators 
funded by the NIH submit or have sub-
mitted for them to the National Library of 
Medicine’s PubMed Central an electronic 
version of their final, peer-reviewed manu-
scripts upon acceptance for publication, to 
be made publicly available no later than 12 
months after the official date of publication: 
Provided, That the NIH shall implement the 
public access policy in a manner consistent 
with copyright law.1

The rationale for this law is two-fold: 
1) since NIH supported research is ulti-

mately funded by the public, the public 
has the right to have access to the results 
of that research, and 2) since the NIH has 
an obligation to monitor and promote the 
research that it funds, with the primary 
goal of advancing science and improv-
ing human health, it needs to collect and 
archive the publications that result from 
that research. 

Prior to congressional enactment of the 
NIH policy, we at the Countway Library 
of Medicine at Harvard Medical School 
were already working to raise awareness 
and promote participation in PubMed 
Central. In early 2006, we began an in-
structional program to help researchers 
better understand author copyright trans-
fer agreements, the advantages of using 
a Creative Commons addendum,2 and 
the benefits of submitting manuscripts 
into PubMed Central (at that time still a 
voluntary process3). 

crl12-382



Supporting Public Access to Research Results  21

As part of this effort, we conducted 
several seminars to discuss these topics 
in the context of improving access to 
biomedical scholarship. Attendance at 
these initial seminars was low, and inter-
est among authors was limited. We also 
developed an open DSpace repository 
called HMScholar and populated it with 
a collection of open access articles pub-
lished by Harvard biomedical and health 
science researchers. Using both PubMed 
Central and HMScholar to demonstrate 
the ease of use, improved discovery, and 
access to biomedical literature was rela-
tively easy. It quickly became apparent, 
however, that stimulating interest among 
faculty in contributing manuscripts to the 
repository would be more challenging. 

When the NIH mandatory policy was 
signed into law in 2007, we, like several 
other medical school libraries,4 sought 
to expand our outreach efforts to NIH-
funded principal investigators to let them 
know of their responsibility to make the 
results of their research publicly available. 
We worked together with the Harvard 
University Office for Sponsored Programs 
in establishing guidelines for compliance 
with the policy. In doing so, we relied 
heavily on Michael Carroll’s early white 
paper5 on the challenges that the NIH 
policy would entail for institutions and 
their prinicipal investigators. These early 
meetings positioned Countway to host a 
website containing information about the 
NIH policy for all of Harvard, including 
background information on the policy, 
author addenda, and letters to help sup-
port authors in retaining the necessary 
rights to their work while complying with 
the NIH policy.6 

Literature Review
Scholarly Communication in the Digital 
Age
The NIH Public Access Policy can be 
understood in the context of significant 
changes in the scholarly communica-
tion landscape in the past two decades. 
The rise of the public Internet, with its 
browsable web interface, made access to 

digital materials simple and immediate; 
at the same time, journal prices were es-
calating at an unacceptable rate. This led 
to an increasing interest on the part of 
librarians and others to seek alternative 
models of scholarly communication.7 
The Association of Research Libraries 
took an early position on these issues 
with the establishment of an Office of 
Scholarly Communication in 1990, fol-
lowed in 1998 by the creation of the 
highly effective Scholarly Publishing 
and Academic Resources Coalition 
(SPARC), which since that time has 
served as a comprehensive resource 
and advocate for broader access to the 
scientific literature.8 SPARC was an 
early and strong supporter of the NIH 
Public Access Policy, and it has worked 
for the passage of the Federal Research 
Public Access Act that would require 
that all U.S. government agencies with 
annual grant portfolios of over $100 
million mandate that manuscripts of 
peer-reviewed journal articles that arose 
from their funding be made available in 
a publicly accessible database.9

Librarians, other information profes-
sionals, and, in some cases, researchers 
themselves, have questioned the high 
and continuously rising prices of sci-
entific journals, particularly at a time 
when it would appear that at least some 
of the major costs of publishing, namely 
the printing and distribution costs, have 
dropped sharply (see, for example, the 
discussion in Moghaddam10). This has 
led to a number of studies that analyze 
the business models of journal publishers 
(see especially King11), and other studies 
that propose new revenue models.12 Some 
publishers have weighed in on these is-
sues, arguing that publishers add value 
and that alternative models, such as open 
access, may put the entire scientific pub-
lishing enterprise at risk.13 Efforts such 
as the Public Library of Science (PLoS) 
arose out of dissatisfaction with the cur-
rent publishing model and resulted in 
multiple high-quality open access PLoS 
journals in the life sciences.14



22  College & Research Libraries January 2014

Open Access Movement
The last ten years have seen a growing 
open access movement that has involved a 
proliferation of open access journals, with 
the Directory of Open Access Journals 
currently listing thousands of journals 
published in more than 118 countries,15 
as well as the establishment of discipline-
specific repositories and institution-based 
repositories, with many of the latter being 
initiated by academic librarians.16 The lit-
erature on open access makes a distinction 
between two complementary strategies, 
referred to as 1) “gold” access, which is 
generally represented by journals that 
make their contents openly available on 
the date of publication, and 2) “green” ac-
cess, which refers to manuscripts that are 
openly available predominantly through 
self-archiving, in some cases after an 
embargo period.17 One of the first formal 
statements about open access was made at 
a meeting in Budapest, Hungary, in 2002, 
which argued for the “world-wide elec-
tronic distribution of the peer-reviewed 
journal literature and completely free and 
unrestricted access to it by all scientists, 
scholars, teachers, students, and other 
curious minds.”18 The Budapest statement 
notes that scientific knowledge is a public 
good and therefore needs to be available 
to all, whether this is for educational pur-
poses, including general scientific literacy, 
or whether it is, for example, available to 
patients as they search for information on 
prevention or treatment of serious condi-
tions and diseases.19

In spite of the obvious benefits of open 
access to researchers, namely that their 
own work is available to a much broader 
audience and that they have greater ac-
cess to the work of others, many research-
ers do not see publishing in an open 
access journal or even self-archiving their 
work as a high priority.20 Their concern is 
rather with publishing in a high-impact 
journal and the positive effect that this 
has on promotion and tenure, and most 
appear to be satisfied with the access to 
the scientific literature that they have in 
their university settings.21

Role of the Librarian in Scholarly 
Communication
In an effort to educate researchers about 
the benefits of making their research more 
openly available, and, in response to the 
growing open access movement, many 
academic libraries have begun formal 
programs in scholarly communication. 
Libraries have established either official 
Scholarly Communication Offices or 
have hired individuals whose primary 
job it is to conduct outreach on scholarly 
communication issues.22 Librarians have 
the opportunity to exercise their existing 
competencies in outreach, education, and 
data management, while at the same time 
taking on new roles and developing new 
competencies to meet the challenges in-
volved in promoting open access at their 
universities and among their faculty.23 

While most librarians have positive 
attitudes toward open access policies and 
the broader open access movement, they 
sometimes find it challenging to engage 
in open access activities in their local set-
tings.24 In response, library associations 
as well as individual libraries have begun 
offering training programs in a variety of 
areas related to scholarly communication, 
including the critical aspect of authors 
retaining their rights when faced with 
signing publisher copyright transfer 
agreements.25

Recently, Carpenter et al. undertook 
a study involving twenty ARL library 
directors, with the goal of envisioning the 
library’s role in scholarly communication 
in the year 2025.26 They identified three 
“possible futures” for librarians: 1) the 
status quo, 2) increased support/leader-
ship, and 3) more of a central player. 
These possible futures eventually resulted 
in six different scenarios that were pre-
sented to the library directors in the form 
of a survey. While some of the directors 
felt that all of the scenarios represented 
different aspects of what libraries are 
already doing today, all agreed that the 
rapidly changing landscape of scholarly 
communication demanded that libraries 
define their role in this landscape and 



Supporting Public Access to Research Results  23

that collaboration with a broad range of 
constituencies would be the key to their 
success.

Methods
The Francis A. Countway Library of 
Medicine is located on the Longwood 
medical campus of Harvard University 
and serves as the primary research li-
brary for Harvard Medical School (HMS), 
Harvard School of Public Health, and the 
Harvard School of Dental Medicine. Since 
HMS alone has more than 11,000 faculty 
members working on thousands of NIH 
grants across the campus and at affiliated 
hospitals, and because these grants are 
generally administered locally, one of 
the most immediate challenges was to 
identify effective ways for us to connect 
with faculty at multiple locations. A given 
principal investigator (PI) will often have 
appointments at one or more affiliated 
institutions while also being a faculty 
member at HMS. Similarly, postdoctoral 
researchers often work at labs and clinics 
throughout the system. Our goal has been 
to support Harvard-affiliated research-
ers regardless of where they are located 
or where their grants are administered. 
This has involved working with some 
17 separate organizations, often with a 
variety of personnel at each institution, 
including institutional leaders, faculty, 
librarians, and administrators.

Our initial focus was on providing 
Harvard researchers with multiple 
services to support the requirements of 
the NIH policy. A variety of workflows 
already existed throughout Harvard and 
its affiliated hospitals for the manage-
ment of faculty bibliographies, submit-
ting grants to the NIH, and acquiring 
PubMed Central ID (PMCID) numbers. 
Our best opportunities for reaching out 
to authors were to insert our services 
within these workflows and to partner 
with groups on campus and at the NIH. 
In March 2008, we introduced several 
online services and an ambitious round of 
informational seminars on campus and at 
affiliated hospitals. The sessions focused 

on providing researchers with direct sup-
port in navigating the requirements of 
the NIH policy. We provided examples 
of when to use an author copyright ad-
dendum if presented with a contract from 
a publisher that did not provide a clause 
for manuscript submission to PubMed 
Central (PMC). We discussed repository 
submissions to PMC and offered hands-
on tutorials for using the NIH Manuscript 
Submission System (NIHMS). As NIH 
services were expanded over the next 
two years, we integrated instruction for 
using the MyNCBI Bibliography and eRA 
Commons to manage compliance activity 
for a PI’s published output. 

We knew from earlier in-house data 
analyses that HMS faculty publish more 
than 300 articles per week. Working on 
the basis of a conservative estimate that 
20 percent of these articles have NIH 
grant support, we anticipated a surge 
of Harvard authors needing support in 
complying with the mandate. Although 
this estimate was roughly accurate, the 
authors and PIs requesting support did 
not materialize overnight. In fact, most 
of those seeking assistance with the new 
NIH mandate were not the authors or 
PIs at all, but rather their administrative 
assistants.

If authors and PIs chose to delegate 
the PMC deposit responsibilities to an 
assistant, it would have been necessary 
for each assistant to set up an individual 
NIHMS account. Recognizing the inef-
ficiencies in this approach, we contacted 
the PubMed Central administrators at 
NIH to discuss streamlining the pro-
cess. As a result, Countway Library 
was provided with 1) a “Publishers” 
account in the NIHMS system, which 
allowed library staff to deposit manu-
scripts on behalf of anyone (author, PI, 
or an assistant), and 2) access to an FTP 
drop box where Countway staff could 
batch-submit multiple manuscripts us-
ing a predefined Document Type Defi-
nition, a process similar to that used by 
publishers depositing batches directly 
into PMC. 



24  College & Research Libraries January 2014

For the end user at Harvard, we con-
structed an HMScholar submission form 
that provides us with all the information 
we need to relay the submission to the 
PubMed Central NIHMS system. (See 
figure 1.) 

The HMScholar deposit mechanism 
can be used by anyone at Harvard. 
Upon submission, an e-mail is sent to 
both the Digital Resources Librarian and 
the Countway reference department’s 
“Ask-A-Librarian” e-mail tracking sys-

tem. Once a submission is made in the 
local system and e-mail notification has 
been received by the HMScholar team, 
Countway staff log into the NIHMS 
system through our account, transfer the 
metadata, and upload the manuscript via 
the NIHMS utility. From this single login, 
staff can also check the status of past 
submissions. When we discover items in 
need of attention, we contact the original 
submitter to help resolve any outstand-
ing issues.

figure 1
HMScholar Submission form



Supporting Public Access to Research Results  25

Perhaps more important than the 
question of who would deposit the 
manuscripts in PubMed Central was 
the question of how we might inform 
Harvard researchers of our HMScholar 
services. Promoting library seminars 
on the Longwood campus followed the 
same methods we use to advertise any 
other library instructional session. For 
us to reach the majority of HMS faculty, 
however, we needed to better understand 
the environment at each of the affiliated 
hospitals. For this segment of our user 
community, we were able to build on our 
relationships with hospital librarians at 
each location. With their assistance, we 
identified contacts within local grants 
offices and developed outreach oppor-
tunities unique to each location. These 
included the use of digital displays at 
hospitals, newsletters, and e-mail an-
nouncements of upcoming events at each 
location. Using the local communications 
tools helped us effectively broadcast our 
announcements about the NIH policy 
compliance seminars. More importantly, 
these avenues prompted researchers to 
inquire about the NIH policy even if they 
could not attend a seminar. In all cases, 
it allowed us to promote Countway as a 
support center for questions or problems 
regarding the NIH policy. 

As more departments across the Har-
vard system experienced the complexi-
ties and subtleties of the NIH policy, the 
questions that we received helped us 
better shape our instructional seminars 
and develop new online tools to assist 
faculty members and their research teams. 
It quickly became apparent that the great-
est number of questions would surface 
shortly before an NIH grant application or 
progress report deadline. As faculty and 
administrators began to organize their 
bibliographies to demonstrate to the NIH 
how they had used federal funds awarded 
to them by a previous grant, many found 
that they were now required to provide 
PMCID numbers for all of the papers 
related to that grant. Other questions 
quickly followed, including:

• I see the citation in PubMed, so 
why doesn’t it have a PMCID 
number? 

• Why can’t I just download the 
publisher ’s PDF and put it into 
PubMed Central?

• Why didn’t the publisher give 
me a PMCID number; aren’t they 
required to by law?

And sometimes even:
• What is the NIH Public Access 

Policy?
When patrons approach library staff 

with such general questions, we take it as 
an indication that they need individual-
ized assistance in understanding the NIH 
policy and copyright transfer issues. It is 
essential for authors to understand the 
distinctions between the “peer-reviewed-
accepted manuscript” and the “published 
version,” when a copyright transfer 
agreement is NIH policy-friendly or when 
using a Harvard-prepared NIH author 
addendum is required, and to understand 
the various workflows that will ultimately 
lead to acquiring a PMCID number. With 
tight grant deadlines often defining the 
schedule, we typically offer to meet for 
an individual consultation with the fac-
ulty member or administrative assistant. 
These meetings are helpful to us as well, 
since these faculty members frequently 
become partners who subsequently in-
form colleagues in the same department 
or lab about the policy and Countway’s 
services.

As demand grew for Countway’s 
assistance in complying with the NIH 
Public Access Policy, we considered how 
best to meet those needs, given finite 
staff resources. The recurrence of similar 
questions and problems helped us iden-
tify some processes for which we might 
develop automated solutions. Important 
questions for developing these tools 
included:

• Did the author(s) disclose to the 
publisher that the manuscript was 
supported by an NIH award?

• Does the publisher have a de-
fault policy whereby authors 



26  College & Research Libraries January 2014

may archive their manuscripts in 
PubMed Central?

• Does the publisher have a strict 
policy whereby the author must 
disclose to the publisher that a 
manuscript has NIH support be-
fore a deposit in PubMed Central 
will be permitted?

• Did the corresponding author 
arrange to have the manuscript 
deposited, but fail to provide the 
necessary approvals after the NIH 
Manuscript Submission system 
sent a notification?

Figure 2 shows a sample submission 
workflow using publicly available online 
resources.

Navigating the necessary workflows 
can take different forms depending on 
where one is during the deposit or ap-
proval process. The process shown in 
figure 2 starts when a patron contacts 
HMScholar staff seeking a PMCID num-
ber, usually because a grant application 
is due. A lookup in PubMed might reveal 

that the number already exists or that it 
will be assigned by the NIH if the paper 
has been published in a PMC journal (in 
other words, one that regularly deposits 
its published content in PubMed Central). 
In both cases, the paper is compliant with 
the NIH policy. 

On the other hand, if the lookup in 
PubMed reveals that there is no PMCID, 
then the next questions that need to be 
asked are whether the paper appeared in 
a peer-reviewed publication or whether, 
in fact, the paper actually resulted from 
work funded by NIH. If the answer 
to either of these questions is no, then 
the patron is notified that no PMCID is 
needed. However, if the answer is yes, 
then the next step is to do a lookup in 
the NIH system to see if the manuscript 
has been submitted. This can be done by 
using the PMID : PMCID Converter27 or 
through the My NCBI My Bibliography 
feature. If the manuscript has not been 
submitted, then a search of the SHERPA/
RoMEO system will in most cases provide 

figure 2
PubMed Central Submission Workflow



Supporting Public Access to Research Results  27

the needed information about publishers’ 
policies with regards to authors’ rights.28 If 
not, it becomes necessary to go directly to 
the individual publisher’s website to de-
termine what its policies are. If the policy 
is clear and allows for submission, then 
the paper can be submitted to NIH after 
permissions have been confirmed. If the 
policy is unclear, then authors will need 
to interact with their publisher directly to 
ensure that they do not violate copyright. 

If the manuscript has recently been 
submitted to the NIHMS system, then 
it may not yet have a PMCID because it 
is still being processed by NIH. In that 
case, it will have a valid NIHMS number 
that can be used by the author in a cur-
rent grant submission, provided that no 
more than 90 days postpublication have 
elapsed. In some cases, the submission 
can become stalled either because it needs 
the author’s final approval (after NIH has 
converted the manuscript into its final 
PubMed Central format) or because there 

are missing materials, such as tables or 
figures. Once a submission is complete 
and all approvals have been given, the pa-
per is assigned a PMCID and is, therefore, 
compliant with the NIH policy.

Teaching investigators how the NIH 
policy works and what investigators 
need to do prior to publication has been 
just one of our objectives. Another focus 
has been on discovering manuscripts 
that are “noncompliant” with the NIH 
policy. To address this directly and most 
effectively, we conducted an early experi-
ment to measure the potential scope of 
NIH-funded manuscripts as compared to 
PubMed Central deposits (see figure 3). 

As figure 3 illustrates, we parsed the 
PubMed XML to identify all articles that 
were published from April 2008 (when 
the mandatory NIH policy went into 
effect) to May 2009 (the time at which 
we conducted our study). Then, for each 
citation, we extracted the grants that were 
listed as having supported the work. 

figure 3
Method used in May 2009 to identify Potential Number of Harvard  

Manuscripts Subject to the NiH Policy

PubMed XML
04/2008–05/2009

NIH CRISP

Has 
<GrantList>

Institution is 
Harvard

<Agency> has
“NIH” 3ROICA123456–0481A1

Fiscal Year
2007–2009

Convert
<GrantID>

Convert
GrantNumbermatch



28  College & Research Libraries January 2014

In many cases, we needed to convert 
the grant ID to its “core” number such 
that we would be able to match it to the 
data we extracted from CRISP, the NIH 
grant tracking system at the time. We 
then checked to see how many of the 
citations had an associated PMCID. The 
results of this investigation gave us an 
idea of where we stood at the time with 
regard to our PIs’ compliance with this 
new mandate.

We were invited to present our results 
to NIH staff at a summer 2009 PubMed 
Central meeting at the NIH, and this led 
to an expanded collaboration with the 
NIH Office of Extramural Research. It 
happened that PubMed Central staff were 
already developing a similar regular re-
porting system for use at all universities. 
Shortly after the PubMed Central meet-
ing, the NIH provided us with regular 
access to the Harvard-specific data, giv-
ing us ongoing and up-to-date informa-
tion on all compliant and noncompliant 
Harvard manuscripts. These data allow 
us to see which departments and institu-
tions would benefit most from a more 
aggressive outreach campaign and which 
PIs might be having the most difficulty 
complying with the policy.

Results
Education
Over the course of the last four years, we 
have engaged thousands of participants 
at Harvard and its affiliated institutions 
in conversations about the challenges and 
benefits of sharing published research 
openly and freely. We have offered nearly 
200 seminars involving approximately 
1,800 individuals. Some of these seminars 
were held at the library, but many more 
involved invited presentations at faculty 
and other departmental meetings. In ad-
dition, we have engaged in over 3,000 
individual consultations, involving face-
to-face conversations as well as phone call 
and e-mail exchanges. 

Collaboration
Over the last several years, we have 

engaged in both internal and external 
collaborations. We have worked with our 
grants management colleagues both at the 
university level as well as locally at Har-
vard Medical School. Our librarian col-
leagues at the Harvard-affiliated hospitals 
have worked with us in outreach activities 
and also in introducing us to their local 
grants management specialists. Our ongo-
ing collaboration with the NIH Office of 
Extramural Research has allowed us to 
track Harvard’s compliance with the NIH 
policy on a regular basis and has made it 
possible for us to engage in highly specific 
and targeted outreach activities.

The NIH has provided us with access 
to information that allows us, at any 
given time, to view the total number 
of manuscripts within the scope of the 
NIH policy at Harvard and its affiliated 
institutions that:

• Have been successfully deposited 
to PubMed Central, and are, there-
fore, considered “compliant”;

• Have not been submitted to 
PubMed Central, and are, there-
fore, considered “noncompliant”;

• Are “in-process”—manuscripts 
that have been submitted to 
PubMed Central and to which a 
valid NIHMSID number has been 
issued within three months of 
publication; and 

• Are “stalled submissions”—man-
uscripts that have been submitted 
to the NIHMS system, but which 
have yet to be approved by the 
author or PI.

When we received the first reports 
from NIH, the median compliance rate of 
HMS and its affiliated institutions was 68 
percent, with a range of 44 to 76 percent; 
most recently, after two years and follow-
ing our many outreach activities during 
that time period, the median compliance 
rate was 80 percent, with a range of 61 to 
86 percent. The institutions with which 
we have worked most closely all have 
compliance rates in the range of 81 to 86 
percent, which is well above the national 
average.29



Supporting Public Access to Research Results  29

Online Tools
To simplify the process of successfully 
depositing a manuscript in PubMed Cen-
tral (illustrated in figure 2 above), we de-
veloped a web-based application, called 
Public aXis, that navigates the required 
workflows from within a single dynamic 
web service. 

The application, called Public aXis, is 
built on open source technologies, includ-
ing Apache Cocoon, a web application 
framework, and eXist, an XML database, 
and it uses several open URL and API 
(application programming interface) ac-
cess points to present data relevant to the 
most common questions in a single table 

of results. Knowing that the external API 
utilities we would need to interact with 
(Sherpa/RoMEO, NCBI-Entrez Utili-
ties) would be providing us with XML 
structured data, managing these data 
by developing XSLT pipelines within 
Cocoon provided the most flexibility. The 
XSLT programs are freely available to any 
institution upon request. Figure 4 shows 
a screen shot of the Public aXis utility.

The tool allows the user to browse by 
institution, view a variety of statistics, 
including the total number of NIH-
supported publications at Harvard, and 
query by grant number, PI name, author, 
or PubMed ID number. The Public aXis 

figure 4
Public aXis Utility for Navigating Public Access Workflow



30  College & Research Libraries January 2014

The grants officers often engaged in their 
own outreach campaigns, contacting PIs 
and informing them that Countway and 
local hospital librarians were their allies 
in resolving issues with noncompliant 
manuscripts that still needed to be de-
posited in PubMed Central.

The administrators serving PIs and 
department chairs throughout Harvard 
and its affiliates have also become key 
allies in helping educate researchers 
about the details of the NIH policy. As a 
result, Countway has formed a network of 
knowledgeable staff throughout Harvard 
who are able to understand the impor-
tance of timely compliance. Frequently, 
it is through their motivation to ensure 
that new faculty, postdoctoral fellows, 
and trainees understand the NIH policy 
that Countway staff are invited to speak 
at faculty meetings, research fellowship 
seminars, and noon-hour conferences.

Conclusions
Supporting the NIH Public Access Policy 
at a major research institution can be a 
daunting task. Perhaps the biggest chal-
lenge is the reticence among faculty to 
actively contribute manuscripts to the 
NIH PubMed Central repository. Even 
if investigators agree with the principles 
of public access, the details of identify-
ing, uploading, and finalizing an online 
record can seem overwhelming or may 
be perceived as yet another bureaucratic 
burden. We have found that these issues 
are easily addressed by providing re-
searchers with a centralized mechanism 
for facilitating manuscript submission to 
PubMed Central and by providing one-
on-one support for any problems related 
to the NIH Public Access Policy. 

In addition, we engaged in an ac-
tive and sustained public outreach and 
education program. As a result, we have 
developed close relationships with many 
individuals across our campus and af-
filiated institutions.30 Faculty, staff, and 
grants administrators all know that they 
can rely on Countway librarians to help 
them understand and fully comply with 

utility has become a key tool for easing 
the process of managing manuscripts that 
are within the scope of the NIH Public 
Access Policy.

Discussion
Through the HMScholar initiative, Count-
way has forged new allies and partner-
ships both within and beyond Harvard 
University. Since NIH grant activity is 
extensive at the research labs and clin-
ics of the affiliated hospitals, it has been 
crucial to develop outreach programs at 
these locations. Common concerns and re-
curring questions by our PIs have helped 
us develop tools to streamline workflows 
to quickly address the NIH Public Access 
Policy compliance issues.

Having regular access to data provided 
by the NIH allowed us to further custom-
ize our regular seminars about the NIH 
policy and speak to the immediate con-
cerns that a particular group of research-
ers might have. The response has been 
quite positive, and the ability to provide a 
brief list of noncompliant manuscripts for 
a given group of faculty members demon-
strated immediately why monitoring and 
properly navigating this process was criti-
cal. It often allowed the presenter to show 
faculty in the audience how to address a 
real-time noncompliant issue well ahead 
of the next NIH grant deadline. Working 
from the current listing of noncompliant 
manuscripts also fostered new alliances 
with administrative assistants charged 
with managing their department’s bibli-
ographies for NIH biosketches and NIH 
grant progress reports. 

Critical to the success of the HMSchol-
ar initiative have been the data provided 
by our collaborators at NIH. Reporting 
these figures in discussions at affiliated 
institutions helped emphasize the impor-
tance of educating the research commu-
nity about the NIH policy. The data were 
extremely helpful in discussions with 
grants officers at each of the institutions, 
who then helped us identify other appro-
priate avenues to educate investigators 
and grant coordinators about the policy. 



Supporting Public Access to Research Results  31

the federal requirements for making the 
results of Harvard’s NIH-funded research 
broadly accessible to the public.

The work reported here has implications 
beyond compliance with the NIH Public 
Access Policy. The federal government has 
recently sought comments on a potential 
policy that would provide public access to 
peer-reviewed publications resulting from 
all federally funded research.31 Whether or 
not a new government-wide policy is the 
result, the discussions and deliberations 
about improved access to scientific pub-
lications are becoming increasingly vocal 
and visible. Librarians and other informa-
tion specialists at academic institutions 

are well positioned to play a major role 
in influencing policies that result in open 
scholarly communication and in ensuring 
that those policies are implemented in a 
timely and effective manner.32 

Acknowledgments
The authors would like to thank the NIH 
Office of Extramural Research and the 
NCBI PubMed Central staff not only for 
their generosity in providing us with the 
data that allow us to track the Harvard 
publications that are subject to the NIH 
Public Access Policy, but also for the sup-
port they have shown us throughout this 
continuing project.

Notes

 1. Congress of the United States of America. Consolidated Appropriations Act, 2008. 110, 
HR 2764.

 2. Laura Gordon-Murnane, “CREATIVE COMMONS: Copyright Tools for the 21st Century,” 
Online 34, no. 1 (2010): 18–21.

 3. Janice Hopkins, “Researchers Funded by NIH are Failing to Make Data Available,” BMJ: 
British Medical Journal (International Edition) 332, no. 7543 (2006): 684.

 4. Molly C. Barnett and Molly W. Keener, “Expanding Medical Library Support in Response 
to the National Institutes of Health Public Access Policy,” Journal of the Medical Library Association 
95, no. 4 (2007): 450–53; Merle Rosenzweig, Anna E. Schnitzer, Jean Song, Scott Martin, and Jim 
Ottaviani, “National Institutes of Health Public Access Policy and the University of Michigan 
Libraries’ Role in Assisting with Depositing to PubMed Central,” Journal of the Medical Library 
Association 99 (2011): 97–99; Nancy F. Stimson, “National Institutes of Health Public Access Policy 
Assistance: One Library’s Approach,” Journal of the Medical Library Association 97, no. 4 (2009): 
238–40; Molly Keener and Cathy C. Sarli, “Public Access Policy Support Programs at Libraries: 
A Roadmap for Success,” College & Research Libraries News 71, no. 10 (2010): 539–42.

 5. Michael Carroll, Complying with the NIH Public Access Policy: Copyright Considerations and 
Options (Washington, D.C.: Scholarly Publishing and Academic Research Coalition, 2008).

 6. Harvard University Guidelines: NIH Public Access Policy, available online at https://www.
countway.harvard.edu/menuNavigation/libraryServices/nihPublicAccess.html [accessed 19 June 
2012].

 7. This is often referred to as the “serials crisis.” Each year the Library Journal publishes its 
Periodical Price Survey, which represents in tabular form the increase in journal prices according 
to discipline. The current report is by Stephen Bosch and Kittie Henderson. (2012). “Coping with 
the Terrible Twins | Periodicals Price Survey 2012,” Library Journal, 137(10), 10-10. 

 8. SHERPA, based at the University of Nottingham, U.K., is a consortium that is concerned 
with issues in open scholarly communication and is available online at www.sherpa.ac.uk/ [ac-
cessed 19 June 2012]; the SHERPA/RoMEO service is a SHERPA project that provides up-to-date 
information about publishers’ copyright and self-archiving policies; available online at www.
sherpa.ac.uk/romeo/ [accessed 19 June 2012].

 9. Association of Research Libraries, Federal Research Public Access Act, available online at 
www.arl.org/sparc/advocacy/frpaa/ [accessed 19 June 2012].

 10. Golnessa Galyani Moghaddam, “Why Are Scholarly Journals Costly Even with Electronic 
Publishing?” Interlending & Document Supply 37, no. 3 (2009): 149–55.

 11. Donald W. King, “The Cost of Journal Publishing: A Literature Review and Commentary,” 
Learned Publishing 20, no. 2 (2007): 85–106.

 12. Raym Crow, “Income Models for Open Access: An Overview of Current Practice,” Scholarly 
Publishing and Academic Resources Coalition (2009), available online at www.arl.org/sparc [accessed 
19 June 2012]; this study, while focused primarily on book publishing, gives a good review of 



32  College & Research Libraries January 2014

some possible business models. Lynne Withey et al., “Sustaining Scholarly Publishing: New 
Business Models for University Presses: A Report of the AAUP Task Force on Economic Models 
for Scholarly Publishing,” Journal of Scholarly Publishing 42, no. 4 (July 2011): 397–441.

 13. Robert Campbell and Alice Meadows, “Scholarly Journal Publishing: Where Do We Go 
from Here?” Learned Publishing 24, no. 3 (July 2011): 171–81; Angus Phillips, “Blog to the Future? 
Journals Publishing in the Twenty-First Century,” Journal of Scholarly Publishing 42, no. 1 (Oct. 
2010): 16–30; Michael Jubb, Joel Cook, Daniel Hulls, David Jones, and Mark Ware, “Costs, Risks 
and Benefits in Improving Access to Journal Articles,” Learned Publishing 24, no. 4 (Oct. 2011): 
247–+.

 14. Philip Bernstein, Barbara Cohen, Catriona MacCallum, Hemai Parthasarathy, Mark Pat-
terson, and Vivian Siegel, “PLoS biology—We’re Open,” PLoS Biology 1, no. 1 (Oct. 2003): E34; the 
Public Library of Science now encompasses seven journals, including its most recent experiment, 
PLoS ONE. Catriona J. MacCallum, “ONE for All: The Next Step for PLoS,” PLoS Biology, no. 4 
(2006): E401; online site: PLoS: Leading a Transformation in Research Communication, available 
online at http://plos.org/ [accessed 19 June 2012].

 15. Directory of Open Access Journals, available online at http://doaj.org [accessed 19 June 
2012].

 16. OpenDOAR and ROARMAP are online directories for open access repositories and policies, 
respectively. OpenDOAR lists academic open access repositories and allows searching of reposi-
tory contents. ROARMAP provides a listing of all open access policies, browsable by country or 
by type, such as institutional mandates or funder mandates; available online at www.opendoar.
org/ and http://roarmap.eprints.org/ [accessed 19 June 2012].

 17. Peter Suber’s book about open access has just been published. Peter Suber, Open Access 
(Cambridge, Mass: The MIT Press, 2012); another source of general information about open ac-
cess issues is Suber’s “Open Access Overview,” available online at http://bitly.com/oa-overview 
[accessed 19 June 2012]; Alma Swan’s recent report to UNESCO is intended for policy makers 
and gives a comprehensive review of the open access movement, including its history, benefits, 
and strategies to promote it. Alma Swan, “Policy Guidelines for the Development of Promotion 
of Open Access,” United Nations Educational, Scientific and Cultural Organization (2012).

 18. Budapest Open Access Initiative (2002), available online at www.soros.org/openaccess/
read [accessed 19 June 2012].

 19. Carolina Rossini, “Access to Knowledge as a Foundation for an Open World,” Educause 
Review 45, no. 4 (2010): 60–68; Alesia Zuccala, “Open Access and Civic Scientific Information 
Literacy,” Information Research-an International Electronic Journal 15, no. 1 (Mar. 2010); Alliance 
for Taxpayer Access, “Patients & Patient Groups Support Public Access to Research,” available 
online at www.taxpayeraccess.org/supporters/patient-groups/ [accessed 19 June 2012]; Paul Wicks, 
“Open Access Is Not for Scientists. It’s for Patients,” Speaking of Medicine: PLoS Medicine Community 
Blog (June 14, 2012), available online at http://blogs.plos.org/speakingofmedicine/2012/06/14/
open-access-is-not-for-scientists-its-for-patients/ [accessed 19 June 2012].

 20. Philip M. Davis and William H. Walters, “The Impact of Free Access to the Scientific 
Literature: A Review of Recent Research,” Journal of the Medical Library Association 99, no. 3 (Jul 
2011): 208–17; Chris Armbruster, “Open Access Policy Implementation: First Results Compared,” 
Learned Publishing 24, no. 4 (Oct. 2011): 311–+; Rowena Cullen and Brenda Chawner, “Institutional 
Repositories, Open Access, and Scholarly Communication: A Study of Conflicting Paradigms,” 
Journal of Academic Librarianship 37, no. 6 (Dec. 2011): 460–70.

 21. Ji-Hong Park, “Motivations for Web-Based Scholarly Publishing: Do Scientists Recognize 
Open Availability as an Advantage?” Journal of Scholarly Publishing 40, no. 4 (Jul. 2009): 343–69; 
Jingfeng Xia, “An Anthropological Emic-Etic Perspective on Open Access Practices,” Journal of 
Documentation 67, no. 1 (2011): 75–94.

 22. Some examples are the Office for Scholarly Communication, Harvard University Library, 
University of California Libraries, Scholarly Communications Office at Duke University, and the 
Collections and Communications Office at Arizona State University; available online at http://osc.
hul.harvard.edu/, libraries.universityofcalifornia.edu/scholarly/, http://library.duke.edu/about/
depts/scholcomm/, http://lib.asu.edu/colldev [accessed 19 June 2012].

 23. Richard Gedye, “Open Access Is Only Part of the Story,” Serials Review 30, no. 4 (2004): 
271–74; Emma Cryer and Maria Collins, “Incorporating Open Access into Libraries,” Serials 
Review 37, no. 2 (June 2011): 103–07; Maitrayee Ghosh, “Information Professionals in the Open 
Access Era: The Competencies, Challenges and New Roles,” Information Development 25, no. 1 
(Feb. 2009): 33–41.

 24. Kristi L. Palmer, Emily Dill, and Charlene Christie, “Where There’s a Will There’s a Way? 
Survey of Academic Librarian Attitudes About Open Access,” College & Research Libraries 70, no. 
4 (July 2009): 315–35.

 25. Andrea A. Wirth and Faye A. Chadwell, “Rights Well: An Authors’ Rights Workshop for 



Supporting Public Access to Research Results  33

Librarians,” portal: Libraries and the Academy 10, no. 3 (July 2010): 337–54. In an effort to assist 
libraries and librarians in making the transition to fuller engagement in scholarly communica-
tion activities, the Association of College and Research libraries and the Association of Research 
Libraries jointly sponsor the Institute on Scholarly Communication “to promote the development 
of library-led outreach on scholarly communication issues.” ACRL/ARL Institute on Scholarly 
Communication is available online at www.ala.org/acrl/issues/scholcomm/scinstitute [accessed 
19 June 2012].

 26. Maria Carpenter, Jolie Graybill, Jerome Offord Jr., and Mary Piorun, “Envisioning the 
Library’s Role in Scholarly Communication in the Year 2025,” portal: Libraries and the Academy 11, 
no. 2 (Apr. 2011): 659–81.

 27. PMC : PMCID Converter, available online at www.ncbi.nlm.nih.gov/sites/pmctopmid 
[accessed 19 June 2012].

 28. Mary M. Case, “Scholarly Communication: Arl as a Catalyst for Change,” portal: Libraries 
and the Academy 9, no. 3 (Jul 2009): 381–95; Scholarly Publishing and Academic Resources Coali-
tion (SPARC), available online at www.arl.org/sparc/ [accessed 19 June 2012].

 29. Neil Thakur, Special Assistant to the NIH Deputy Director for Extramural Research, has 
stated that NIH is currently at about 75 percent compliance (personal communication, January 
2012).

 30. In a recent article, Malenfant makes a persuasive case that academic libraries that make 
a sustained effort to reach out to faculty about scholarly communication raises the overall vis-
ibility of the library and allows the library to take on a variety of additional leadership roles at 
the university. Kara J. Malenfant, “Leading Change in the System of Scholarly Communication: A 
Case Study of Engaging Liaison Librarians for Outreach to Faculty,” College and Research Libraries 
71 (Jan. 2010): 63–76. 

 31. Request for Information: Public access to peer-reviewed scholarly publications resulting 
from federally funded research. The request for information is in accordance with the America 
COMPETES Reauthorization Act of 2010 and “offers the opportunity for interested individuals 
and organizations to provide recommendations on approaches for ensuring long-term stewardship 
and broad public access to the peer-reviewed scholarly publications that result from federally 
funded scientific research. The public input provided through this Notice will inform delibera-
tions of the National Science and Technology Council’s Task Force on Public Access to Scholarly 
Publications.” Available online at www.gpo.gov/fdsys/pkg/FR-2011-11-04/html/2011-28623.htm 
[accessed 19 June 2012].

32. In the 18 months that have elapsed since this article was written, several new pieces of 
Public Access legislation have been introduced in Congress; the White House OSTP issued an 
Executive Order in February 2013 that will likely result in improved access not only to research 
articles but also to data; and the NIH began enforcing public access compliance more strictly. 
These and other developments have prompted many enhancements to our HMscholar services 
over the last year and a half.