id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-13035	Halldorsson, Egill A.; Murfin, Marjorie E.	The Performance of Professionals and Nonprofessionals in the Reference Interview	1977	11	.pdf	application/pdf	5605	266	51	Differences be- tween the two groups may have been due to the fact that most library schools encourage responsibility for resolving communication problem questions and provide some orientation and training in handling them. Assuming that departmental policy encouraged responsibility for communication problem questions and that professionals were properly moti- vated and trained to deal with these questions, this type of arrangement might result in increased time for inter:- viewing and locating correct informa- tion.	cache/crl-13035.pdf	txt/crl-13035.txt