id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-13174	Regazzi, John J.; Hersberger, Rodney M.	Queues and Reference Service: Some Implications for Staffing	1978	6	.pdf	application/pdf	3756	175	58	The data necessary to develop a simulation model were obtained by sampling patron arrival time and service time during peak periods for several weeks. It was also decided to obtain service times for nonpeak periods.	cache/crl-13174.pdf	txt/crl-13174.txt